Local Reviews
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Scott M.
WASHER GE GTWN2800D1WW Arrived on site for washer stopping mid cycle . Talking to customer found unit is leaking into tub when not in use . Only issue . Ordering water valve . Return 11/19 . No water leaks detected outside of valve issue . ; ordrng 1 WH13X23974 (VALVE )
Luis M.
REFRIGERATOR WHIRLPOOL WRT318FZDM01 "Arrived on site for cooling issue. Diagnosed unit not defrosting,defrosted evaporator,replied defrost sensor and defrost control. Powered unit on checked air flow good.
Luis M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for freezing in fresh food. Removed damper cover,disconnected damper,powered unit on found air entering around damper and enclosure. Added sealer around housing and damper no air entering fresh food while damper door closed."
Lou S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher tracks. Upon further inspection, I found that both adjusters on the upper rack were broken. I removed and replaced both adjusters and stops and tested the rack and it operates as designed. No water leaks observed during service, job completed."
Scott M.
DRYER MAYTAG MEDX655DW1 "Arrived on site ,replaced motor . Unit is still doing same thing . Ordering timer ,pts switch , motor . Return 11/19 . Please bump up on cancelation LF spot opens .; ordrng 1 279827 (motor!dryer) and 1 WPW10563095 (relay-pts) and 1 WPW10642928 (timer)"
Luis M.
REFRIGERATOR LG LFXS28968S/00 "Arrived on site for filter issues. Found damaged water filter head causing filters to disconnect when engaged. Installed a new filter head,installed filter customer provided tested water dispenser unit working as designed"
Lou S.
WASHER ELECTROLUX EIFLS60LT0 "arrived on site to inspect washer error messages. Upon further inspection, the customer advised that the unit will get to the rinse and spin modes of each selection ad then stop and the display will read “no water”. Customer had a load going when I arrived and when the cycle got to approximately 5 mins remaining the unit shut down and the display read no water. I placed the unit in diagnostics and tested the unit and at the end error code E11 appeared. I followed the tech sheet under test 1 and it read to replace the pressure switch. Removed and replaced the pressure switch and tested the unit in a fast wash and the unit operated as designed. No water leaks observed during service, job completed."
Robert J.
REFRIGERATOR AMANA ASI2575GRB01 Arrived on job for complaints of unit not cooling. Tested unit. Found sealed system failure. submited check list. Spoke to Erica.; ordrng 1 CNOTE (SEALED SYSTEM TECH) and 1 TJ90SF8404 (PROCESS TUBE) and 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (DYE DRYER)
Lou S.
WASHER GE GTWN4250D1WS "arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing no error codes. When I got to the point of testing each mode, nothing happened, but the unit showed no error codes. I removed the front panel to expose the inner cavity and found the motor ground wire broken. I corrected the connector and reconnected the ground wire ad retested. Unit operated as designed. I tested the unit in the Spin/Drain mode and the unit operated as designed. Advised the customer of my findings and repairs. . No water leaks observed during service, job completed."
Robert J.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Customer canceled at the door
Leonardo C.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to for bottom vent missing. Installed bottom vent test unit and unit test good job complete.
Lou S.
OVEN KITCHENAID KEMS309BSS00 "arrived on site to inspect oven temps. Upon further inspection, using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. At preheat, my temp reading was 361. My next three readings were 366, 328, 378 for an average of 357 degrees. I advised the customer of my findings. Q
Leonardo C.
RANGE WHIRLPOOL WFG540H0ES1 Arrived on site to test unit for oven not getting to temp. Test unit and found oven not igniting. Test unit and found wire to ignitor disconnected. Secured wire test unit and unit test good job complete.
Richard P.
REFRIGERATOR FRIGIDAIRE FFSS2615TE "Arrived onsite for the refrigerator making noise, upon inspection we listened to the customers recording of the noise and proceeded to diagnosis, upon diagnosis we found a clicking noise that seemed to be coming from the compressor start device, we informed the customer and ordered the new part. Office to reschedule ; ordrng 1 297259515 (controller) and 1 297286803 (capacitor-run)"
Leonardo C.
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to test unit for upper tracks falling. Replaced both tracks test unit and unit test good job complete. No leaks present at this time.
Leonardo C.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for unit not starting. Test unit and found unit giving F2E2 ui not working. Replaced ui and control board test unit and unit test good no leaks present unit working as designed. Job complete.
Leonardo C.
OVEN MAYTAG MEW7530AS01 Arrived on site to test unit for no power to unit. Test fuse and found bad fuse. Replaced fuse and not heat found bad tod. Replaced tod test unit and unit test good job complete.
Leonardo C.
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to test unit for console not working correctly. Test unit and found stuck keypad. Replaced console test unit and unit test good job complete no leaks present at this time.
Leonardo C.
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to test unit for unit not getting any water in. Test unit and found water line pinched. Secured water line test unit and unit test good job complete no leaks present at this time.
Leonardo C.
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site to test unit for unit not heating. Test unit and found heating element working correctly. Found customer using rinse aid. Advised customer that plastic tubs don’t dry completely. Job complete.
Paul R.
REFRIGERATOR LG LFX25991ST02 "Arrived onsite for the refrigerator with a no cool condition. I found the unit at room temperature with the compressor running and drawing 1.4 amps. The compressor has failed and needs to be replaced and the software updated. Ordering c-notes, compressor, jig, access fitting, and drier.; ordrng 1 ADH73150210 (DRIER ASSEMBLY) and 1 C-NOTES (2 HR JOB, OFFICE NEEDS TO RS THE CALL.) and 1 JIG (JIG) and 1 TCA38091801 (UNIVERSAL COMPRESSOR) and 1 TJ90SF8404 (ACCESS FITTING)"
Paul R.
REFRIGERATOR KENMORE 106.5110311 "Arrived onsite for the refrigerator that’s not cooling properly. I found the compressor not pumping. I evacuated the system and replaced the compressor, drier, and installed a service valve on the compressor. I vacuumed he system and charged it with 5 oz’s of R134A. The unit is working as designed and has a good frost pattern on the coil. There were no water leaks present at the time of service. Call complete."
Leonardo C.
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site to replaced sump and motor. Replaced sump and motor test unit and unit still not washing. Test board and found bad board. Replaced control board test unit and unit test good no leaks present at this time job complete
Luis M.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for cooling issue. Removed deli drawer found evaporator incased in ice,found broken tabs on evaporator cover,prev tech replaced harness assembly but not damaged cover. Ordering new cover and harness. Labor and harness will be covered due to same issue customer responsible for cover.
Kevin B.
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found washer is not level but no saved error codes, ran all test on manual and it passed. Washer not level due to an uneven floor. Washer is in a detached building semi exposed. Ran test 51 and 52 and it completed properly. Discussed correct loading procedure with customer. No water leaks detected at time of service, job complete"
Kevin B.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site and added lower hinge to bottom of door and reheated gasket and door is now closing properly. No water leaks from connections at time of service, job complete"
Kevin B.
DRYER AMANA NGD4655EW2 "Arrived on site and found coil valve has failed, after replacing all function has returned to dryer, no lint buildup in dryer at time of service, job complete"
Joseph C.
DRYER MAYTAG MEDX655DW1 Arrived on site for “unit will not start” complaint. Inspected unit and found start button pushed through console. Refitted switch into console. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Joseph C.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for “not making ice” complaint. Per my previous diagnosis, removed and replaced inlet valve. Unit is performing as designed. No leaks detected, at time of service."
Lou S.
DISHWASHER LG LDT7797ST "arrived on site to install previously diagnosed and ordered part. Due to the unit not responding at previous service call, tech contacted lg Techline and they advised to replace the control panel. I removed and replaced the control panel and tested and the unit operated as designed. No water leaks observed during service, job completed."
Joseph C.
REFRIGERATOR WHIRLPOOL WRF736SDAM12 "Arrived on site for “no ice production” complaint. Inspected unit and found ice maker to be faulty. Removed and replaced ice maker and manually filled ice maker. Unit is performing as designed. No leaks detected, at time of service.
Lou S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "arrived on site to inspect refrigerator ice maker issues. Upon further inspection, customer advised that the ice maker is making ice, but it will not dispense. I tested the dispenser and a few cubes came out. When I removed the ice bin, I found that the auger motor yoke was stripped and not catching on the shaft of the motor allowing it to turn. I removed the ice box divider and attempted to remove the yoke and was unable to. I advised the customer of my findings. I’m ordering the divider, auger motor, yoke/expeller, spacer, and damper gasket and CNOTE-AUTHORIZATION, CNOTE-LSO PER CUSTOMER REQUEST. Schedule return service for 11/19/19. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (LSO) and 1 W11378860 (SPACER) and 1 WP63052-2 (impeller) and 1 WP67006341 (gasket) and 1 WPW10309864 (divider) and 1 WPW10309868 (motor)"
Joseph C.
REFRIGERATOR WHIRLPOOL WRS322FDAM03 "Arrived on site for “not producing ice or water” complaint. Per my previous diagnosis, removed and replaced filter housing. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Lou S.
DISHWASHER KITCHENAID KDTE104ESS4 "arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the element badly rusting and the customer said he had a handyman tell him that the unit is leaking from the front element bracket. I placed the unit in diagnostics and once the unit began to wash, I found that water is leaking from the front bracket at the weld and also from the diverter housing on the sump assembly. The tub replacement is covered under warranty for parts/labor. Power to the unit was left off and all water was drained from the unit. I am ordering the tub and sump/motor assembly and office to schedule return service.; ordrng 1 CNOTE (LSO) and 1 WPW10681507 (tub-dishwr)"
Joseph C.
WASHER MAYTAG MVWC565FW1 "Arri on site for “noisy operation” complaint. Per my previous diagnosis, removed and replaced gearcase, drive belt, actuator and cam. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Lou S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator water dispenser leaking. Upon further inspection, I found that the ice maker was not correctly installed and was sitting inside the ice bin. Once I removed the the ice bin and ice maker, I found that the water dispenser chute on the ice maker was broken which was allowing water to run into the ice bin and leak out of the ice dispenser. I attempted to reattach the chute but was unable to. I am ordering an ice maker and scheduled return service for 11/18/19. No water leaks observed during service and water source was turned off at the wall for safety. Customer not available to sign receipt ; ordrng 1 WPW10300022 (icemaker)"
Jonathan S.
DISHWASHER LG LDP6797ST "Arrived on site to install previous diagnostics part. Gained access to door latch. Removed failed latch and installed new. Tested all operations, all tested good. No water leaks present."
Jonathan S.
WASHER MAYTAG MVWB765FW2 "Arrived on site to install previous diagnostics parts. Removed failed agitator and installed new. Performed diagnostic mode and ran calibration cycle. Ran automatic test mode. Found all functions working. Performed rapid wash and monitored unit agitating with water. All tested good, no water leaks detected."
Jonathan S.
WASHER AMANA NTW4516FW2 "Arrived on site for washer to inspect washer. Performed diagnostics mode and checked fault codes, no faults. Ran automatic test cycle and monitored operation. Removed top and cleaned tub ring. Ran calibration cycle. All operations tested good, no water leaks detected.
Jonathan S.
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for range having possibly gas leak. Performed diagnostics and tested cooktop burners and tested oven bake and broil while monitoring unit with gas sniffer. Checked incoming line and cooktop valves. Found no signs of gas leak. Spoke with customer on gas leak smell and signs of gas leak. All tested good, no gas leaks detected."
James C.
WASHER GE GTW460ASJ9WW Arrived on site and tested operation. I found fault for lid latch in memory. Tested latch in diagnostics and found the latch is not recognizing the lid as closed. Installed new latch and tested. Unit now functioning properly and no faults in memory. Job complete
James C.
OVEN WHIRLPOOL WOS72EC0HV01 Arrived on site and tested operation. I found unit gives f8e0 error when set to bake. Installed new blower and control. Tested operation and found unit working properly. Job complete
Kevin B.
RANGE KITCHENAID KDRS463VSS03 "Arrived on site and inspected range and found terminal block has failed, took one picture. I will need to order a new terminal block and requested that customer purchased a new four prong plug. ; ordrng 1 Earlyorlateappointment (10:30-1 UNAVAILABLE) and 1 WP9761958 (block-term)"
James C.
WASHER WHIRLPOOL MVWB865GW0 Arrived on site and tested operation. Customer has video of noise. I found that the top was not fully seated and the panel was rubbing making the squeaking sound. Secured components and seated the top in place. Tested operation and found unit working properly. Job complete
James C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and inspected unit. I found that the outer panel is damaged. Installed new. Unit not fully installed and not able to verify operation. Job complete
Kevin B.
OVEN KITCHENAID KODE300ESS04 "Arrived on site and found display is not operating, interior oven lights are still operating. Reset connections for control panel and this has no effect. A new control panel will be needed as well as the correct Appliance managers spoke with SR, there are two in the oven and only one is shown in parts breakdown. Set Appliance managers into parts research.; ordrng 1 Appliancemanagerwithpowersupply (PARTS RESEARCH) and 1 Appliancemanagerwithoutpowersupply (PARTS RESEARCH) and 1 W11087457 (console)"
James C.
MICROWAVE KITCHENAID KOCE500EBS07 Arrived on site and inspected convection fan. I found the mounting screws not tightened. Tightened screws and reassembled. Ran cycle at 350 degrees to test operation. Unit is no longer rattling and all functions test good. Job complete.
James C.
WASHER GE WCVH4800KWW Arrived on site and installed lower trim and cabinet doors. Job complete
Dylan T.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site customer complaint was unit made a noise one time ran unit can’t fined anything wrong all lines are dry
Dylan T.
DRYER WHIRLPOOL MGDC465HW0 Arrived on site customer complaint was dryer was making a lot of noise pulled the back of the dryer pulled off the blower housing wheel found there was lot beads and stuff inside the dryer reassembled tested the unit everything else worked great
Kevin B.
DRYER WHIRLPOOL WED99HEDW0 "Arrived on site and inspected dryer and found F4E1 saved. Currently dryer is operating but customer says it will stop working and be unresponsive for hours at a time. With no further error codes exact issue can’t be duplicated. Did not collect service fee could not give a definitive diagnosis."
Dylan T.
REFRIGERATOR LG LSXS26326S.ASTCNA0 Arrived on site customer complaint was Fridge would not cool found it had a bad compressor removed all the old Freon out of the system remove the compressor installed new compressor back in the unit checked for leaks recharge the unit compressor had a heat load off The condenser when I left all lines are dry
Kevin B.
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site and found when microwave is running blower fan is not operating. Will need to bring back Blower, control, mag, cap, diode to correct issue. Adjust installation bracket so it sets properly.; ordrng 1 W10892388 (motor-fan) and 1 W10892389 (cntrl-elec)"
Dylan T.
WASHER WHIRLPOOL WTW8500DC5 Arrived on site customer complaint was washing machine was not spinning her clothes are good enough put it in test mode there was an error code in the system because The system is overloaded with clothes customer is not the happiest with the unit because it doesn’t wash her clothes good enough tell her she needs to do a cleaning because she also has soap residue on her clothes all lines are dry
Kevin B.
DRYER MAYTAG MEDB765FC0 Arrived on site I found dryer is making a thumping noise during operation. Disassembled it and found a glue like substance dropped/smeared onto the drum. Removed most of it with a scraper and after reassembling noise has greatly improved but is still noticeable. Will need to order a new drum to correct issue.; ordrng 1 W10545923 (drum)
Dylan T.
DRYER MAYTAG MEDX655DW1 Arrived on site customer complaint was dryer will not heat very well put my thermometer inside the dryer dryer got to 170° pull the dryer out pulled The vent hose off show the customer got to 225° with no problem customer did not wanna pay the trip charge
Joseph C.
WASHER GE GTW460ASJ0WW "Arrived on site for “makes grinding noises, during cycles” complaint. Inspected unit and gearcase faulty and torn belt. Ordering new transmission and belt. Belt will need parts research and will need authorization, as well. No leaks detected, at time of service. Office to set return schedule.; ordrng 1 NEEDSAUTHORIZATION (NEED AUTHORIZATION ) and 1 PARTSRESEARCH (DRIVE BELT) and 1 WH38X27407 (platform trans asm k)"
David Z.
WASHER WHIRLPOOL WET4024HW0 Arrived on site to diagnose noisy washer and dryer unit. Spoke with foreman / contact on arrival. Was informed unit has been moved again and is not accessible. Will need to reschedule.
David Z.
RANGE WHIRLPOOL WFG525S0HS1 "Arrived onsite to install previously diagnosed parts. Back left burner was proving to have an inconsistent flame. Attempted to make adjustments through the valve, but saw virtually no result. Replaced burner valve and retested. Was able to dial the flame back to normal. All is working as designed. Call complete."
David Z.
REFRIGERATOR WHIRLPOOL KRFC704FSS01 "Arrived on site to install previously diagnosed parts. Gained access to filter housing. Removed old filter and replaced both housing and new filter. Used foil tape to resecure the heater To the filter housing. Reassembled RC and retested. Water is now coming at the speed and flow it should be. If this issue is to happen again the only other parts in the chain are the inlet valve and fitting. The water going to the house may also be incredibly hard, resulting in abnormally fast sediment buildup. Tap water seemed fine. No water leaks found at time of service. Call complete."
Joseph C.
MICROWAVE WHIRLPOOL WMH31017AS4 "Arrived on site for “no lower light function” complaint. Per my previous diagnosis, removed and replaced control and power cord. Per talk with CS, customer not charged for control.
David Z.
OVEN WHIRLPOOL KEBS207BSS01 "Arrived on site to diagnose a wall oven with no power going to the control panel. Removed control,panel and performed diagnostics. Checked continuity on thermal fuse and found fuse open. Replaced thermal fuse. Retested unit and all is working as designed. Call complete.
David Z.
RANGE WHIRLPOOL GY396LXPS00 "Arrived on site to diagnose a range that the left front burner was not heating barely at all. On arrival the burner heated and glowed as normal, which customer said was not happening prior. After discussing possible causes we opted to proactively replace both the element and switch. Unfortunately with no model or serial received prior we did not have the correct parts. Unit is much older then the current parts. After discussing with the customer we opted to just collect the service fee today and hey will call in if issue repeats, but unit is working as designed at time of completion.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator not cooling. Customer stated that unit never has cooled and has burnt plastic smell. Opened freezer and had refrigerant smell. Performed diagnostics and powered unit on. Tested amp to compressor at .99. Found oil residue in evaporator drain pan. Called tech support and spoke with ED. He stated to order compress. Removed evaporator cover and found evaporator fan housing broken. inspected oil residue and found leaking oil at top evaporator ( see SD-QUICKPIC). Will need to replace seal system components. Office to schedule appointment when ETA is available. (Sr#7726390074). ; ordrng 1 ACCESVALVE (SEAL SYSTEM ACCESS VALVE) and 1 SEENOTE (OFFICE TO SCH) and 1 W10507884 (compressor) and 1 W11179385 (FILTER DRIER ) and 1 W11263195 (SCROLL HOUSING) and 1 WP2188823 (EVAPORATOR )
Jonathan S.
DRYER AMANA NED4655EW1 Arrived on site for dryer making noise. Performed diagnostics and tested operation. Disassembled unit unit and found coin stuck in bearing and found part of ink pen stuck in blower housing. Found major lint buildup in assembly chute. Found bearing and guides wheels test good. Found unit will need to be clean and all lint removed. Removed lint chute and removed lint with shop vac brush. Removed all lint from inside of unit. Assembled unit and tested. All tested good. Spoke with customer on vent cleaning.
David Z.
WASHER WHIRLPOOL MAH5500BWW "arrived on site to diagnose a washer that was not draining fabric softener. Examined dispenser area and dish and found large amounts of softener / wax buildup and the siphon hole was completely filled and obstructed. Performed cleanout. Customer is going to need to run a few cycles to see if the issue is resolved. If it is not, and we must replace the dispenser valves we have to order a valve seal kit based on their tech sheet. Please order seal kit 12001929 if we have to come back and do the valve. Call complete."
Clif L.
DISHWASHER GE GDF510PGM0WW Arrived on site to diagnose a dishwasher that is not turning on. Found power connection on main control board not fully inserted from factory causing intermittent connection. Rewired connector properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Clif L.
MICROWAVE WHIRLPOOL WMH32519FS Arrived on site to diagnose a microwave that will not start. Tested unit and found heat wear on all three door switches. Replaced all three switches and tested unit. Found all is functioning properly at this time.
Clif L.
WASHER MAYTAG MVWX655DW1 Arrived on site to diagnose a washing machine that is shaking abnormally during cycles. Tested unit and found hub assembly worn out. Had to break wash plate to remove it. Replaced hub and wash plate and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Clif L.
DRYER AMANA NED4655EW1 Arrived on site to diagnose a dryer that will not stay closed. Tested unit and found door catch failed. Replaced door catch and tested unit. Found all is functioning properly at this time.
Clif L.
ICE MACHINE WHIRLPOOL GI15PDXZS1 Arrived on site to diagnose an ice machine that will not turn on. Tested unit and found failed external drain pump. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Clif L.
OVEN WHIRLPOOL WFC310S0EB3 Arrived on site to diagnose an oven with a light that is not operating. Tested unit and found shorted control board. Replaced main control and tested unit. Found all is functioning properly at this time.
James C.
REFRIGERATOR LG LFX28968ST/06 Arrived on site and tested operation. I was unable to duplicate the exact sound customer has recorded. I did find some noise coming from evaporator fan motor. I will return with sealed system and fan motor on return visit and test further; ordrng 1 EAU61524002 (FAN)
Clif L.
WASHER WHIRLPOOL MVWB300WQ1 Arrived on site to diagnose a washing machine that will not complete cycles. Tested unit and found heavy corrosion between basket assembly and driveshaft causing mechanical friction and inproper movement of inner basket. Due to the amount of damage to the unit homeowner does not wish to have it repaired at this time.
Clif L.
RANGE GE JGBS66REK3SS Arrived on site to diagnose a range that is not heating properly. Tested all parts and components and found no mechanical failures at this time. Homeowner informed me house is completely sealed and air intake to home does not match what is being used by oven when vent is on. I advise homeowner miss operation could be caused by a lack of oxygen to the unit. No further repairs are needed.
Brandon C.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for customer complaint of unit making to much ice, found bail arm was not inserted into ice maker, I inserted bail arm into ice maker, unit tested good."
Brandon C.
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site for customer complaint of range not heating, found gas supply issue, instructed customer to call gas company."
Brandon C.
COOKTOP WHIRLPOOL WCG51US0DS00 "Arrived on site for customer complaint of ovens not working after a storm. Found bake feature not available when trying to run a bake cycle, I found unit was not in demo mode. I reset controls by flipping the breaker, unit tested good.
Brandon C.
RANGE FRIGIDAIRE FFGC3026SSD "Arrived on site to replace valve and knobs, after replacing I was unable to test because gas was shut off to the whole house. I collected payment on check for the knobs.
Dylan T.
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site customer complaint was fridge would not cool pull the unit out pull the back off Compressor was very noisy and not cooling need to replace the compressor and the evaporator; ordrng 1 W10635994 (evaporator) and 1 W11025999 (compressor)
Brandon C.
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for customer complaint of intermittent issue of unit not finishing cycle. I put unit into diagnostic mode, tested all functions, found faulty control, I replaced control, unit tested good."
Dylan T.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site customer complaint was not making ice from the icemaker was frozen up due to possible water valve is bad need to order part and go back out; ordrng 1 W11043013 (valve)
Arthur B.
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for customer complaint of dryer not heating. Removed back panel and found element not connected from factory. Connected wire and tested unit. Unit now heats as designed. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Arthur B.
RANGE AMANA ACR4303MFB3 Arrived onsite to install new harness to free standing range. Removed and replaced harness thermal fuse and control. Installed power cord and powered up unit. Found all functions features work as designed. No other issues found.
Arthur B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived onsite to install new compressor and control to SxS refrigerator form prior tech's diagnosis. Removed compressor and installed new replacement along with dye drier and process stub. Vacuumed unit down and charged with 5.5oz of R134a refrigerant. Removed and replaced control. Reassembled and observed cooling. Good frost pattern and air flow. No other issues found. All water connections were dry at time of service.
Arthur B.
WASHER MAYTAG MVWB765FW3 "Arrived onsite for customer complaint of top load washer making loud clicking noises. Confirmed issues in clutch. Removed and replaced clutch,agitator and stator. Reassembled and calibrated unit. Unit complete successfully. No other issues found. All water connections were dry at time of service."
Arthur B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite to install new FC door and slides to French door refrigerator. Removed and replaced slides and door. Reassembled and tested door. Door sits well to cabinet. No other issues found. All water connections were dry at time of service.
Arthur B.
REFRIGERATOR JENN-AIR JFFCC72EFP02 Arrived onsite to install new install in door ice maker. Removed and replaced ice maker assembly. Found ice maker called for water immediately. No other issues found. All water connections were dry at time of service.
David Z.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to install previously diagnosed parts. Installed FC door and tested. All is good with FC door. Removed RC LH door. On install of new door found it was the wrong color and trim. Showing W10757550 as correct part. Will need to return with correct door. Also ordering right door W10757549.; ordrng 1 W10757549 (dor-fip ss) and 1 W10757550 (dor-fip ss) and 1 W11223753 (nameplate)
Arthur B.
REFRIGERATOR KITCHENAID KRFF507ESS00 "Arrived onsite for customer complaint of partial cooling both sections of French door dual evaporator refrigerator. Removed unit cover and found dye all over base. Found weld on compressor and condenser connections had hole. Removed and replaced dye drier and reworked solder connections. Vacuumed down unit and charged with 5.5oz of R134a refrigerant. Power up unit and observed pressures. Low side @4 psi, High Side @140psi. Used bubble solutions and found no leaks. Advised customer to wait 24hrs for temperatures to settle.All water connections were dry at time of service."
David Z.
MICROWAVE KITCHENAID KEMS308SSS05 "Arrived on site to diagnose a wall oven / MW combo. Performed diagnostics and attended to best water. Nothing is heating, and microwave turntable is grinding rather loudly. Can hear electrical noises getting louder and quieter coming from the magnetron as well. Recommended repair is Magnetron + Turntable motor. Will need to order turntable motor, do not have today. Performing all repairs at once. . Return visit schedule for 11/19 Tuesday. ; ordrng 1 W10911403 (motor-turn)"
Andy B.
WASHER WHIRLPOOL WFW92HEFC0 Arrived on site for washer keeps draining and error code. Tested and inspected unit and found failed pressure switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
OVEN WHIRLPOOL WEE750H0HZ0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Andy B.
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site for ice machine not making ice. Upon arrival found unit turned off, turned on unit and Tested and inspected unit and found all operations are normal and making and cutting ice. Instructed customer on use and care and practice for best performance and that if customer has any other issues with unit to leave unit on and running 24 hours prior to service. No repairs are needed at this time. No water leaks present at time of service."
Andy B.
WASHER GE GFWH1200H0WW Arrived on site for washer not operating. Tested and inspected unit and found failed motor. Motor is under warranty from prior repair. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
REFRIGERATOR KITCHENAID KRSC503ESS00 Unit is under warranty see SD-QuickPic. Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
REFRIGERATOR WHIRLPOOL MTF19681651 Arrived on site for dryer not starting. Tested and inspected unit and found failed thermal fuse. Customer had one on site. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Clif L.
DRYER MAYTAG MEDB835DW4 Arrived on site to diagnose a dryer that is not responding to controls. Found control panel miss registering. Panel will need to be replaced to complete repairs. Return date is set for 11/20/19.; ordrng 1 W11158457 (CONSOLE)
Al R.
WASHER WHIRLPOOL WTW5000DW3 "Arrived to inspect lid lock latch error.Confirmed the complaint and R&R the latch.Reassembled, calibrated and unit tests as designed.All water lines were dry at the time of service.Job complete.Customer satisfied."
Al R.
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived to inspect ice machine not making ice.Confirmed the unit is making the ice, but not dropping it due to a broken grid cutter.R&R the grid and unit began operating as designed.All water lines were dry at the end of service.Job complete Customer covered under 3 year warranty. SP confirmed"
Al R.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived to inspect dishwasher closing issues.Customer advised he woke up today and tried it once more and unit closed properly.I ran diagnostics test mode and checked all possibilities and found none.Unit had no error codes.All water lines were dry at the time of service.Job complete
Arthur B.
WASHER MAYTAG MVWB835DW0 Arrived onsite. Dealer needs to R/S due to freight blocking unit. OF to R/S; saved tckt
Brandon C.
WASHER MAYTAG MVWB865GC0 "Arrived on site for customer complaint of unit not powering on, found 5vdc to console, ordering UI console. ; ordrng 1 W11162441 (CONSOLE)"
Andy B.
WASHER LG WM3570HWA "Arrived on site for washer not draining, upon arrival customer informed me that issue is dispenser holding water. Made customer aware that this is not abnormal. Customer informed me that it has been a growing problem and that some times dispenser is completely filled up and would overflow if she tried to add soap. Ordering dispenser as well as dispenser drawer. Office to schedule return trip as part is expart. No water leaks present at time of service.; ordrng 1 4925ER1015K (DISPENSER ASSEMBLY ) and 1 AGL74074306 (DISPENSER DRAWER ) and 1 SEENOTE (OFFICE TO SCHEDULE )"
Al R.
DRYER MAYTAG MEDB835DC4 Arrived to inspect dryer with o power. Checked voltage at the outlet and got 246/123/123.Same voltage at the back of unit.Called Whirlpool Tech line and spoke with MIKEAdvised to replace the CONTROL . WILL ORDER UI just in case.SR# 7726391023Customer rescheduled for 11/18/19; ordrng 1 W10682013 (CONSOLE) and 1 W11133021 (CONTROL)
Andy B.
OVEN WHIRLPOOL WEE750H0HZ0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Andy B.
MICROWAVE FRIGIDAIRE FGMO205KF Arrived on site to install previously diagnosed parts. Removed trim kit and tested unit. Found trim kit is not issue. Found door latch parts are failed. Ordering needed parts. Office to schedule as panels are exparts.; ordrng 1 5304441893 (LATCH) and 1 5304462915 (OPEN BUTTON) and 1 5304472854 (PANEL ) and 1 5304503439 (LATCH) and 1 5304516278 (PANEL ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Al R.
DRYER KENMORE 110.6800201 "Arrived to inspect dryer not starting.Confirmed the complaint and disassembled and checked continuity on thermal fuse and discovered it was defective.R&R it, reassembled and unit began operating as designed.Job complete Customer not charged for part due to it being the same issue from 4/3/19.
Al R.
OVEN IKEA IBS550PWS01 "Arrived to inspect wall oven locked door after cleaning function was used.Confirmed the complaint and gained access to the unit.Unit was not responding to any commands.Due to minimum knowledge of the unit, I called CS to request another technician with more knowledge.No parts installed, no money collected.Needs more work.; O-emld tckt"
Wesley P.
REFRIGERATOR JENN-AIR JB36NXFXRE01 Arrived onnsite and found unit operating as designed. Arrived onnsite and used modules to restore function. Lighting is now operating as designed. Advised customer on repair.
Wesley P.
REFRIGERATOR WHIRLPOOL ED5FHEXVS04 Arrived onnsite and repaired by clearing ice in air cavity. No parts needed. All checks good.
Wesley P.
COOKTOP KITCHENAID KCES956HSS00 Arrived onnsite and measured cut out for recalled cooktop to be 33 1/2 inch by 19 1/2 inch.
Wesley P.
RANGE WHIRLPOOL WEG730H0DS0 "Arrived onnsite and replaced knobs, manifold and panel to,clean up after the poor work from the other company. All checks good. Unit is now operating as designed."
Tyler B.
VENTHOOD UNKNOWN UXT5536AAS3 "Arrived on site for buttons hard to press, replaced control and tested good"
Wesley P.
RANGE WHIRLPOOL WEE510S0FS2 Arrived onnsite and replaced panel. Unit is now cosmetically as designed. All checks good.
Tyler B.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for unit leaking from door. Removed panel and found leaking from dispenser, replaced dispenser and tested good"
Tyler B.
VENTHOOD UNKNOWN UXT4236ADS2 Arrived onsite for switch and fan replacement. Replaced switch and fan and tested good
Tyler B.
DRYER WHIRLPOOL LDE482 Arrived on site for belt and roller replacement. Replaced rollers shafts and belt and tetsed good. Collected remaining balance
Tyler B.
WASHER MAYTAG MVWB765FW1 Arrived back on site for gearcase replacement. Replaced gearcase and clutch and tested good. No leaks
Tyler B.
DRYER AMANA NED4655EW1 "Arrived on site for unit not heating, found no heat and fuse open, replaced and tested found vent clogged, advised to call back maintenance"
Wesley P.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onnsite and found unit operating with sealed system failure. Tested unit and submitted prerequisite findings. Replaced start device due to compressor starting but not cooling and then shutting off. Ordering evaporator and compressor to repair. ; ordrng 1 SEALEDSYSTEM (2 HOURS) and 1 TJ90SF8404 (VALVE) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Thomas L.
DISHWASHER WHIRLPOOL KUDS01FLBL6 Arrived on site to repair unit with a broken upper sprayer. Found that the upper spray arm had broken loose from the manifold tube. Replaced tube. All water connections are dry.
Thomas L.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site to install freezer rails to try to resolve frosting issue. The rails are working properly. There is a small patch of frost in the middle of the upper basket in the freezer. Just above that area frost is a small gap in the mullion rail at the fresh food section. That may be our possible air leak problem. Sealed that gap. Water connections are all dry.
Wesley P.
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for repeat rusting. Advised customer that doors would be ordered to repair. Customer using prescribed cleaner only. Office to reschedule.; ordrng 1 LW10728959 (dor-fip) and 1 LW10771436 (dor-fip)
Thomas L.
REFRIGERATOR KITCHENAID KSSC48QTS00 Arrived on site for no cool condition. Found nothing except interior lights are functioning. Found unit to have a failed main control. Replaced control board. All operations are now functional. Unit will now need sufficient time to reach normal operating temperatures. Water connections are dry
Thomas L.
REFRIGERATOR KITCHENAID KBSN602EPA01 Arrived on site for unit that has frost in the freezer. At this time there is no frost in the freezer. The customer did ask me to move the lower door hinge pin on the freezer door to give the freezer door wider opening to be able to remove the ice bin easier. All water connections are dry.
Thomas L.
DISHWASHER KITCHENAID KDTE104ESS3 Arrived on site to repair unit that is leaking water. Tested unit and could find no water leaks. Everything was dry under the unit and everything was dry inside the door when I took it apart. All water connections are dry.
Thomas L.
DISHWASHER KITCHENAID KUDS30FXSS8 Arrived on site for top dishwasher rack falling off. Inspected unit to find that the upper rack had broken adjusters. Replaced adjusters and rack now works properly. Water connections were dry.
Scott M.
WASHER LG WM3997HWA.ABWEEUS Arrived on site for clothes not drying . Found drain pump failing . Replaced pump motor . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete .
Scott M.
DISHWASHER WHIRLPOOL WDF520PADM0 Arrived on site for poor washing and drying . Found heater burned in several spots . Replaced heater . Ran diagnostics m all checked good . No water leaks detected at time of service . Job complete .
Tyler B.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for unit not cooling, found freezer evaporator covered in ice due to defrost failure. Unit will need evap motor and unplugged 24hrs prior to repair . ; ordrng 1 CNOTE (CC ON FILE FOR S-FEE)"
Tyler B.
DRYER ROPER RED4516FW0 "Arrived onsite for sparking at outlet, removed power cord and found it burnt, took pics, unit will need 4 print cord to repair. Advised to have maintenance replace outlet also before returning ; ordrng 1 CNOTE (PART FIND, 4PRONG )"
Scott M.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for dead oven . Found thermal fuse had blown . Replaced fuse . Ran diagnostics . No error codes . Tested cooling fan , fan checking normal . No modifications have been made to cabinet since last service call. All is checked normal with unit . Job complete ."
Tyler B.
OVEN WHIRLPOOL WOS31ES0JS00 "Arrived on site for unit popping 2nd fuse. Replaced fuse to diagnostics and found no fan running, will need to return with control and blower to complete e; ordrng 1 W11245567 (blower)"
Scott M.
DISHWASHER WHIRLPOOL WDF520PADB3 Arrived on site and replaced defective sump and motor . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete .
Robert J.
WASHER GE GTW460ASJ6WW Arrived on job to replace gearcase. Spoke with GE tech line. Was instructed to replace mode shifter and belt. Replaced mode shifter and belt. Tested unit. Unit test good. No leaks at this time. Job complete
Robert J.
OVEN WHIRLPOOL KEBC107KSS03 Arrived on job to install refurbished control board. Installed control board. Now oven has shorted key pad issue. Spoke to customer that key pad was no longer available.
Robert J.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job for Control board not working to unit. Replaced control board. Tested unit. Unit test good. Job complete
Thomas L.
WASHER LG WM3470HWA Arrived on site to inspect unit for odor and molding on front gasket. Customer felt the odor was coming from the gasket but in fact it was coming from the pump filter. Emptied filter. The customer does not want to replace the gasket as it is not causing the odor.
Robert J.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on job for for complaints of console resetting. Tested unit. Found that console was bad. Replaced console. Tested unit. Unit test good. Job complete
Robert J.
FREEZER GE FCM5SKAWW "Arrived on job to replace freezer door. Replaced freezer door. Tested unit. Unit test good, no leaks at this time. Job complete"
Robert J.
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on job for complaints of console not responding. Tested unit. Console was not responding. Replaced console. Tested unit. Unit test good. Job complete
Richard P.
WASHER MAYTAG MVWB865GW0 "Arrived onsite for the washer not filling, Diagnosis found error codes for overload(F0E3) and F8E1, We tested the valves and found the cold water valve was blocked with sediment, we checked the pressure in the lines and found more sediment, after clearing and notifying customer we cleared the lines and replaced the water pump, we then ran diagnostics again and found that all pumps are working correctly. Complete"
Scott M.
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for long dry times . Ran vent test , air flow checked good . Ran temp checks with and with out hose on . Found unit is cycling faster then normal . Ordering cycling thermostat . Please call to set return . ; ordrng 1 WP8318268 (thrmst-fix)"
Richard P.
OVEN WHIRLPOOL WFE515S0ES2 "Arrived onsite for the Oven not heating, upon inspection we found the heating element was not heating to the correct temperature, tested tstat and thermal fuse with no failures, tested heating element with no failure, determined it was the control board after testing, replaced control board and retested broil and found that the heating element was working correctly. Complete"
Scott M.
REFRIGERATOR KITCHENAID KRFF302ESS01 Arrived on site for not making ice . Found nothing wrong with ice maker . Customer had ice build up on rail making door hard to close properly . Ordering rails . Call to set return .; ordrng 2 WPW10120018 (slide)s
Scott M.
REFRIGERATOR WHIRLPOOL WRF555SDHW00 Arrived onsite for fee food items freezing over . Ran diagnostics dampener door and found ice box thermistor open . Ordering HARNES and dampener control. Also would like main control on hand but more then likely not needed . No water leaks detected at time of service .Return 11/16; ordrng 1 W10884720 (harns-wire) and 1 W11043763 (CONTROL) and 1 WPW10196393 (control)
Richard P.
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Sr# 7726379992 Arrived onsite for the oven not heating correctly, upon inspection we found the oven heating correctly with the equipment on hand (Laser) After speaking with the customer we found they had been cooking on a high rack near the broiler element which could have been causing their issue, we called tech-line for another solution and was instructed on proper cooking methods which we then explained to the customer. Complete"
Richard P.
WASHER MAYTAG MVWB855DC2 "Arrived onsite for the washer that was not powering on, upon diagnostic we found the error codes F3E2, F6E2, F2E1 and found a error in communication, we replaced the control board and UI Console. Diagnostic test ran and passed all. Complete
Richard P.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived onsite for the dishwasher not closing, installed new tub assembly and moved over all parts and tested for leaks and if the door shut correctly, reinstalled dishwasher, leveled. Complete"
Richard P.
DRYER WHIRLPOOL WED85HEFC "Arrived onsite for the dryer not heating, upon diagnosis we found the heating element not glowing or heating, tested continuity on all therm parts and found no continuity through the heating element, replaced heating element, thermal cutoff and tstat, put machine back together and tested which was a successful heating of the element. Complete"
Scott M.
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site for washer not starting sometimes or stopping mid cycle . Ran diagnostics ,unit stopped mid wash . Ordering control. Nonwater leaks detected Return 11/18 Request first or last call of day . ; ordrng 1 W10854225 (cntrl-elec)"
Paul R.
DRYER MAYTAG MGDB835DC4 Arrived onsite for the dryer that’s taking multiple cycles to get clothes dry. I found the dryer temp averaging 145 degrees and the unit working as designed with no air flow issues. I found the clothes not rolling in the drum correctly to make good contact with the moisture sensor bars. I adjusted the level of the dryer so clothing would contact the sensor bars correctly. The unit is working as designed. Call complete.
Robert J.
DRYER ELECTROLUX EFME627UIW0 "Arrived on job for dryer not starting. Tested unit. Found E42 error code, door harness was damaged. Ordered part. Rescheduled with customer; ordrng 1 5304505258 (harness) and 1 CNOTE (2HR)"
Paul R.
REFRIGERATOR FRIGIDAIRE FFFH20F2QWC Arrived onsite for the freezer not cooling at all. I found the cold control not passing any voltage. I replaced the cold control and tested the unit. The unit is working as designed. Call complete.
Paul R.
WASHER MAYTAG MHW5500FW1 Arrived onsite for the washer not draining. I found only 19VAC out of the control to the drain pump. I replaced the control and tested the unit. The drain pump still would not run with proper voltage to it. I replaced the drain pump and tested again. The unit is working as designed. Call complete.
Luis M.
REFRIGERATOR KITCHENAID KRSF505ESS00 "Arrived on site for water leaking. Found water leaking from water lines entering door,customer contacted dealer and is exchanging unit"
Luis M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Arrived on site for no cool. Diagnosed leak in system,replaced compressor,evaporator and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec"
Richard P.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Sr# 7726376644. Arrived onsite for the evap tray leaking. I could not figure out how to remove drain pan from under the refrigerator so I called tech line and they told me to just epoxy the crack on drain pan. Customer stated that she can have her brother in-law epoxy the drain pan. Job complete.
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 "Arrived on site for no cool. Found unit completely missing model and serial number tag. Ran diagnostics evaporator fan not running,ran ice box fan,same issue fan not running. Removed compressor cover found piercing valve,sealed system has been tampered with,removed control cover found power lead to fan motor(blu/whit) not making a good connection in harness on,y by a couple wires. Called tech support per tech support(donna) customer has to go back to dealer and get physical copy of tag and find why it was removed."
Luis M.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site to install parts prev diagnosed. Replaced harness and cover,powered unit on ran icemaker test passed ran fill test passed"
Luis M.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for cooling issue. Found unit not entering defrost,defrosted evaporator replaced thermistor and control box,powered unit on checked air flow good"
Lou S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to inspect refrigerator ice maker slow production. Upon further inspection, i tested temps in the FC=7 degrees and RC=39 degrees on factory settings. I found the ice bin a quarter of the way full. I tested the unit in tests 1, 2, 3, 15, 19, 36, 37, 56, 57, & 45. All tests passed. I tested the water dispenser and the water flow was normal. I checked both evaporators and both had good frost patterns. Due to the reoccurring issues with the ice maker, I removed and replaced the ice maker and IM fan. Retested the unit on the same tests as before and the unit is operating as designed. I advised the customer of my repairs. No water leaks observed during service, job completed."
Paul R.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived onsite for the refrigerator to replace possible pre-diagnosed parts. I found the evaporator with a block of ice on it where the capillary entered it which is a sign of a restriction. I evacuated the system and replaced the dryer and installed a service tap on the compressor. I vacuumed the system and it held the vacuum. I charged the system with 5.3 oz’s of R134A. I tested the unit and found the low side immediately went into a -20 psi vacuum and the high side showed 0 psi. The unit acted like it immediately lost the refrigerant charge but I never heard a leak. I cut the capillary tube at the evaporator and had nothing coming out. I pressurized the capillary at the dryer and found the capillary tube clear at the evaporator. I replaced the evaporator. I started unsoldering the dryer at the condenser drain pan heater connection and found a small amount of refrigerant leaking out in spurts. I called techline and spoke with David SR#7726376839.
Lou S.
REFRIGERATOR KITCHENAID KRMF706EBS01 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the left deli door and control, the ice bin door, and HV Control. Tested the unit and it is operating as designed. All lights were on, deli control was functioning, all fans were operating, and ice maker was operating. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR KITCHENAID KRSC503ESS01 "arrived on site to install previously diagnosed and ordered part. Due to the fill tube heater failing in the left FC door, I removed and replaced the the door and tested. Unit is operating as designed. Ice maker harvested and filled as designed, as well. No water leaks observed during service, job completed."
Lou S.
OVEN WHIRLPOOL RB270PXBQ2 "arrived on site to install previously diagnosed and ordered part. Due to the Bake relay going bad, I removed the control at the previous service call to have it rebuilt. I returned with the rebuilt control and installed it. Tested the unit and it operated as designed. Customer paid in full at previous service call. Job completed."
Leonardo C.
MICROWAVE GE PEB7227AN1DD Arrived on site to test unit for door latch not working correctly. Test unit and found springs had come of to latch. Secured springs test unit and unit test good job complete.
Paul R.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived onsite for the refrigerator making too much ice. I found the ice maker not turning off with the bale arm raise. I replaced the ice maker. Mr stated the door handle on the FC is broken and the one on the RC is cracked. I confirmed the customers findings. Both door handles need to be replaced. Ordering 2EA. W10806512 HANDLE. RS for Mon 11/18.; ordrng 2 W10806512 (HANDLE)s
Lou S.
DISHWASHER WHIRLPOOL DU1055XTVS3 "arrived on site to inspect dishwasher issues. Upon further inspection, the customer advised that the unit is not cleaning, and heated dry does not function. I placed the unit in diagnostics and tested. The unit operated as designed. I found that the customer has a water softener and is using organic detergent and no rinse aid. I made recommendations for detergent and rinse aid use and use and care recommendations. No water leaks observed during service, job completed."
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for no ice. Found deli control unresponsive, ran diagnostics weak air flow from ice box fan,ran error test,E2 error icemaker lost position,ran harvest failed diagnosed unit will need a new main control,ice box fan,icemaker and deli control need AUTHO ; ordrng 1 NEEDAUTHO and 1 WPW10677118 (DELI CONTROL), states that autho needed"
Leonardo C.
DISHWASHER WHIRLPOOL WDF330PAHS0 Arrived on site to test unit for not heating. Reset board test unit and unit heating correctly job complete.
Leonardo C.
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site to test unit for display not working correctly. Found display numbers not showing all the way. Replaced control board test unit and unit test good job complete.
Leonardo C.
DISHWASHER KITCHENAID KDTM354ESS2 Arrived on site to test unit for dishwasher making loud noise. Test unit and found bad sump and motor.
Leonardo C.
OVEN KITCHENAID KEMC308KSS02 Arrived on site to test unit for light not working. Replaced bulb test unit and light coming on. Put unit back together test unit and light on. Closed door and light burned out. Test unit and found bad short on board part NLA job complete.
Kevin B.
WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and found it is disconnected from power. After plugging it back in drain pump is running immediately. Cleared control and set it into a diagnostic cycle and found error code for suds, ensured pressure hose was clear, no clothing in between basket and tub. Ran a calibration cycle and washer is now operating normally, job complete."
Leonardo C.
DISHWASHER KITCHENAID KUDC10FXSS5 Arrived on site to replaced heater. Replaced heater test unit and unit test good job complete.
Leonardo C.
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site to test unit for right front burner not igniting. Test unit and found weak ignitor. Replaced burner head test unit and unit test good burner ignited right away no leaks present at this time job complete.
Kevin B.
DRYER WHIRLPOOL WED560LHW0 "Apt 7115, Arrived on site and disassembled dryer and found element has failed. Took multiple pictures of the inside of the dryer. After replacing element heating has returned to dryer, no lint dryer is new, job complete"
Lou S.
DRYER WHIRLPOOL WED5300VW0 "arrived on site to inspect dryer not operating. Upon further inspection, the customer advised that the unit will heat, but the drum doesn’t turn. I found that the drum belt had jumped off the pulley wheel and was wedged in between the wheel and pulley arm. Also found that the drum belt was badly frayed and will need to be replaced. Also found the drum rear seal was torn and causing the drum to rub the rear panel.. I advised the customer the quote is good for 30 days and if they decided to go forward with the repair to contact our office to schedule. No lint observed during service, job completed."
Kevin B.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and sound customer is experiencing consul jumping around, touch panel intermittent. Oven is still heating and operating normally though. This is due to a pending software update tech line says is still being finalized. Recommended that customer connect oven to Wi-Fi when software update is available oven will correct itself. Job complete"
Lou S.
MICROWAVE WHIRLPOOL WMH73521CS3 "arrived on site to install previously diagnosed and ordered part. Per techlines recommendations, before I removed the old control to install a new one, I found that the control sent with me today was the wrong part but in the correct packaging. I contacted the office and advised of the issue. I am ordering another control and CNOTE-LSO and scheduled return service for 11/18/19. Unit left unplugged for safety.; ordrng 1 CNOTE (LSO) and 1 W10860347 (cntrl-elec)"
Kevin B.
DRYER AMANA NGD4655EW2 "Arrived on site and found dryer is heating and tumbling but there is no airflow through lint screen, removed vent hose and airflow returns. Customer has paid a vent cleaning company and they have visited but not corrected the issue yet. Recommended to customer that they be called back to correct issue. Showed customer how to verify good airflow once it is properly cleared. No lint in dryer at time of service, job complete"
Lou S.
MICROWAVE WHIRLPOOL MMV6190FZ3 "arrived on site to inspect microwave with no power. Upon further inspection, I tested the outlet for voltage and got 121V. I removed the unit from the wall and removed the cover. I tested the fuse and it was good. I tested all of the thermostats and found the cavity thermostat open. I verified ohms at the switches. I am ordering the cavity thermostat and convection fan assembly (chamber) and will return with all prescreened parts. Scheduled return service for 11/19/19. Unit was left on the floor in front of the cabinets per customer. ; ordrng 1 W10654514 (thrmst-fix) and 1 W10665531 (chamber)"
Kevin B.
DRYER WHIRLPOOL WED6600VW0 "Arrived on site and inspected dryer and found start button will not react when it pressed. Disassembled consul and removed consul control board and found membrane on start button has a plastic piece that has broken off and is moving freely. Plastic piece is what engages button on control panel. Reset it into location and dryer will start for the time being. Plastic is on order a bowl, consul is no longer produced. Customer may attempt to find it on their own as a used part.
Joseph C.
WASHER MAYTAG MVWX655DW1 "Arrived on site for “unit not powering on” complaint. Inspected unit and found F5E1 error code. Removed and replaced lid switch. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Joseph C.
REFRIGERATOR WHIRLPOOL WRT138FZDB00 "Arrived on site for “frosting at back of freezer” complaint. Inspected unit and found freezer door gasket not mating with cabinet face. Utilized heat gun to reshape gasket to normal shape and now fits to cabinet face. Unit is performing as designed. No leaks detected, at time of service."
Joseph C.
RANGE MAYTAG MGR6600FZ1 "Arrived on site for “both front burners not igniting” complaint. Inspected unit and found both front ignitors not mating correctly with burner burner caps. Removed and replaced both front burner heads and caps. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Joseph C.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for “dented freezer door” complaint. Per my previous diagnosis, removed and replaced freezer door. Unit is performing as designed. No leaks detected, at time of service."
Joseph C.
WASHER MAYTAG MVWC565FW1 "Arrived on site for “keeps tripping breaker during spin cycle” complaint. Inspected unit and found zipper pull to be stuck in drain pump. Pump had shorted and tripped breaker. Removed and replaced drain pump. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Joseph C.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for “tripping breaker, during cycle” complaint, inspected unit and performed test cycle. Unit is performing as designed. Suggested to customer to attempt wash with unit plugged into disposal receptacle and in another 15 ampere breaker, to see if unit will trip known good breakers. If they don’t trip, recommend replacing dishwasher breaker. No leaks detected, at time of service."
Joseph C.
DRYER MAYTAG MEDB765FW0 Arrived on site for “dryer door will not stay closed” complaint. Inspected unit and found door sprung. Adjusted door and tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Jonathan S.
OVEN GE JT3000SF3SS "Arrived on site to install previous diagnostics parts. Removed oven to gain access to cooling fan and sensor. Removed failed sensor and fan, installed new. Installed unit and powered on. Tested cooking operations and fan. All tested good.
Jonathan S.
DRYER AMANA NED4600YQ0 "Arrived on site for dryer heating but dryer clothes. Performed temperature test and found temperature reaching up to 225° with vent on and dropping to 174°. Removed vent from dryer performed temperature test, found temperature reaching 179° and dropping to 101°. Ran unit and looked outside of home to see if vent could be located. Found vent and no air reaching outside. Inspected vent exit and found majorly clogged (see SD-QUICKPIC). Spoke with customer on dryer operation and recommended not to use until venting has been cleaned.
Kevin B.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over, took one picture. Refrigerator will need to be defrosted to replace evaporator cover. Also confirm control board is showing correct software version. Per service pointer W11329116C, parts and Labor are covered under S Code: S? 27311; ordrng 1 W11332011 (CONTROL )"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF535SMBM "Arrived on site for refrigerator not cooling. Customer stated that he unplugged the unit and thawed out and since unit has been working. Performed diagnostics mode and found defrost sensor opened. Tested temperature in freezer and found at 0°. Found failed defrost sensor. Gained access to defrost sensor, tested sensor ohms and found opened. Removed sensor with harness and installed new. Performed diagnostics mode with defrost sensor in cup of ice water. Found control still reading open. Found failed control. Removed control and installed new. Programed control and performed diagnostics. Removed from ambient defrost cycle to force defrost cycle. Tested defrost sensor. All tested good, no water leaks detected."
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site for refrigerator not dispensing water. Performed diagnostics mode and tested dispenser. Found fill valve activated. Found water not getting through filter housing. Inspected filter housing and found filter not pushed all the way in. Corrected filter and tested operation, found dispensing normally. Spoke with customer on failure. All tested good, no water leaks detected."
Jonathan S.
WASHER WHIRLPOOL WFL98HEBU0 "Arrived on site for washer not starting cycle. Performed diagnostics and tested operation. Found panel console not responding. Tested voltage to console and found within range. Tested wire harness for possible short. Found failed UI. Removed failed console and installed new. Added zip tie to drain line. Performed diagnostics mode and ran test cycle. Monitored operation. All tested good, no water leaks detected. Paid in full on credit. Left part with customer as requested."
Kevin B.
WASHER LG WM3270CW Arrived on site and found water is dripping from hose that connects the drain pump to the rear of the washer. Took a video and sent to DW.ordrng 1 5215ER2002G (INTERNAL DRAIN HOSE)
Kevin B.
DRYER WHIRLPOOL WED8000DW4 "Arrived on site and replaced harness recommended by tech line on previous visit. Now dryer when started on a normal cycle will run for three seconds and give an F4E1 error. Spoke with tech line again and after confirming voltages while machine is off and running at control board, they recommended replacing control board. After replacing control board found issue is not corrected and dryer still doing the same thing and still reading the same voltage. Voltage shows 93 when measuring from black on relay to ground and jumped to 243 when dryer is started. It does this on both available control boards. Confirmed cut off is good, replaced thermostat, confirmed element is good, confirmed fuse is good, found good continuity through wiring from red on the control board to read on the motor while running. Called techline again and since I did not have any internet service at location for access to service matters and physical techsheet is not present they declined to