Local Reviews
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Luis M.
REFRIGERATOR KITCHENAID KDDO24RVX00 "Arrived on site for unit not powering on. Installed harness customer provided,unit not power on and loud ringing noise from buzzer on control. Called tech support per tech support checked voltage,good voltage to control,no voltage out of control. Diagnosed unit will need main control. ordrng 1 WPW10204648 (MAIN CONTROL) and 1 WPW10204932 (UI CONTROL)"
Arthur B.
RANGE LG LRE3060ST Arrived onsite for dealer complaint of RF element not heating. Removed back cover and found loose connection on control panel. Secured and tested. All burners now work as intended. No other issues found.
Arthur B.
WASHER MAYTAG MHW5630HW0 Arrived onsite for dealer complaint of front load washer getting “CL” error and not counting down. Ran diagnostics and found no error codes. Unit works as intended. No water source connected.
Paul R.
REFRIGERATOR KITCHENAID KBFO42FTX03 Arrived onsite for the refrigerator that is frosting up in the FC. Mr also stated that if the FC door would not open if the unit was turned on an running for more than 6 hours. I found the evaporator drain tube restricted and the right freezer rail completely worn out.. I cleared the drain tube and am ordering both rails per the customers request. Ordering the FC rails.; ordrng 2 WP2320616 (SLIDE)s
Scott M.
DRYER AMANA NED4655EW1 Arrived on site for dead dryer . Have both legs . Found thermal fuse and hi limit thermostat had blowen . Replaced fuse and thermostat . Unit is now heating . Recommended having customer to have apt complex clean exterior vent . No lint build up in unit . Job complete .
Andy B.
RANGE KITCHENAID KDRS467VSS05 Arrived on site for range sparking. Unit was not fully assembled but found failed spark mod and customer pointed out he felt that rear middle burner igniter is flawed. Ordering burner igniter and will return No gas leaks present at time of service.; ordrng 1 W10854967 (IGNITER )
Scott M.
WASHER WHIRLPOOL LSB6300LW0 "Arrived on site , for not spinning water out of clothes . Found gearcase ,basket drive, clutch . Talked to JB Nonwater leaks detected at time of service . Job complete ."
Lou S.
OVEN WHIRLPOOL WOD51EC0AS04 "arrived on site to inspect oven cleaning. Upon further inspection, I found that the customer had placed foil on the bottom panel of both the upper and lower ovens. I advised that there is nothing that will take it off. I contacted Techline and spoke to Kevin and advised of the foil being cooked onto the bottom panel and if there’s something the customer can use to remove it. Kevin advised that he has nothing listed on file to use to get it off. He suggested using a plastic putty knife and attempt to get it off that way and provided File #7725362312. I advised the customer to heat the unit on Bake at 350 degrees and wait for approximately 30-40 mins and then take the plastic putt6 knife and see if the foil will come off and to be careful not to melt the putty knife onto the bottom panel.
Luis M.
REFRIGERATOR KITCHENAID KSSC42QTS00 Arrived on site for faulty control. Installed updated control kit. Powered unit on tested dispenser found display no longer losing power and ice door closing correctly.
Al R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived to inspect ice maker issues.Customer states the ice maker doesn’t always make ice.The problem is intermittent and is currently producing ice at this time.
Al R.
REFRIGERATOR GE GFE26GSHFSS Arrived to inspect dispenser dripping water.Confirmed the complaint and removed and replaced the filter head.Reassembled and installed the customers new filter.The unit began dispensing water as designed.
Joel G.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to diagnose fridge not making ice. Found valve shorted and ice container faulty not able to release. Replaced valve and ice container and noticed wires from fill tube heater broken. Will need to replace fill tube. No leaks detected.; ordrng 1 W11366500 (IM FILL TUBE)
Robert J.
FREEZER KITCHENAID WRV986FDEM01 Arrived on job to replace hose. Replaced hose .but door inner liner separating from door causing condensation on top of freezer door. ; ordrng 1 W10815698 (dor-fip ss)
Joel G.
REFRIGERATOR WHIRLPOOL WRS576FIDM01 "Arrived on site to diagnose ice room leaking. Ran diags and verified all is fine, water test however, only filled 4-5 cubes. Water pressure very poor at dispenser also. Pulled unit out a bit and verified proper water pressure indicating possible kink behind fridge. If ice maker doesn’t fill all the way, it may not release all cubes how it should and tilt tray sideways and cause the leaks. Customer mentioned sometimes the water pressure will be lower than other times. If issue persists, water filter head may need replaced but unable to diagnose it properly at this point and informed customer to monitor the ice production. Found no leaks at time of svc call.
Joseph C.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for “icing up on fresh foods evaporator and very noisy” complaint. Inspected unit(after ice removal)and found fresh foods evaporator thermistor had been improperly installed. This allowed ice to build up, over time and start rubbing fan blades and not cooling properly. Removed ice from evaporator and reset thermistor to proper location. Unit is performing as designed. No leaks detected, at time of service."
Al R.
WASHER ROPER RTW4516FW2 Arrived to inspect washer issues.Confirmed the complaint and removed and replaced the cam and actuator.Reassembled the unit and unit began operating as designed.Customer satisfied All water lines were dry at the time of service.Job complete
Wesley P.
WASHER MAYTAG MHW8630HC0 Arrived onnsite and installed drain hose to proper location in back of unit. Tested. All checks good. Unit is now operating as designed.
Luis M.
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived on site for no cool. Found no refrigerant in system diagnosed leak in sealed system. Replaced compressor,heat exchanger,heater pan and evaporator. Recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Clif L.
VENTHOOD WHIRLPOOL UXT4230ADS2 Arrived on site to diagnose a vent hood with a light that is not operating. Found a neutral wire for light socket not inserted into connector from factory. Rewired light socket properly and tested unit. Found all is functioning properly at this time.
Ron J.
WASHER WHIRLPOOL WFW6620HC0 "Arrived onsite for unit vibrating badly complaint, performed diagnostics determined shipping bolts were still installed. Removed shipping bolts and leveled. Confirmed washer filled with no leaks and spun with no problems"
James C.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and tested operation. I found no function from control and indicator light no illuminated. Verified proper voltage to unit and found to be good. Installed new control and calibrated unit. Unit tests good. Job complete
Steve C.
VENTHOOD UNKNOWN UXT5536AAS3 Arrived on site for the unit has rust buildup. Customer also advise that the lightbulb cracked. Found the push buttons on the control have rust buildup and the lightbulbs are cracked. Will need to order the two lightbulbs and will use the control on the next visit. 2 WPW10562734 (bulb-light)s
James C.
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site and tested operation. I found igniter not heating properly. I found loose connection to igniter and corrected. Unit working properly. Job complete
Arthur B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived onsite for customer complaint of double drawer shelf falling off. Upon inspection, found support tab on LH side of the liner had came loose and fell off. Secured shelf support tab and secured shelf bracket. Drawers now open/close as intended. No other issues found. All water connections were dry at time of service."
Arthur B.
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for customer complaint of dryer door not closing. Found door catch missing. Replaced door catch and reassembled. Door now closes as designed. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Andy B.
DISHWASHER KITCHENAID KUDS03FTSS3 Arrived on site for dishwasher leaving residue. Tested and inspected unit and found clogged drain pump and hose not draining water fully. All operations are normal. No water leaks present at time of service. Spoke with customer on running unit in clean cycle to remove any remaining debris.
Thomas L.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to repair unit that burns food while simmering on either of the two larger burners. Found that the simmer heights were too high. Adjusted simmer Heights on both burners.
Arthur B.
WASHER WHIRLPOOL MAV6451AWW
Scott M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site ,replaced control. No water leaks detected at time of service .job complete ."
Leonardo C.
RANGE AMANA AER6303MFS2 Arrived on site to test unit for handle coming off. Test unit and found broken trim. Replaced trim test unit and unit test good job complete.
Tyler B.
DRYER WHIRLPOOL WED560LHW Arrived on site for noisy unit. Ran unit and found thumping and vibrations. Found roller seized causing flat spot thump. Replaced rollers from kit. And found housing vibrating . Used truck stock pads to dead noise.
Al R.
DRYER MAYTAG MED8200FW2 Arrived to inspect dryer noise.Confirmed the complaint and advised the customer it was normal noises from the unit.No lint observed at the time of service.Job complete
Robert J.
DISHWASHER FRIGIDAIRE FGID2466QF7A Arrived on site and found unit operation is as designed. Explained the normal operation and functions of the unit. Tested operation and all systems are functioning correctly and diagnostics shows no indication of issues. Job complete
Robert J.
REFRIGERATOR WHIRLPOOL MRT311FFFE00 "Arrived on site and found unit water valve not plugged in, plugged unit inlet valve in and unit operation is as designed no leaks. Job complete"
Wesley P.
WASHER WHIRLPOOL WFW3090JW0 Arrived onnsite and found washer counting down and locking but no other ops. No techsheet available. Sr#7725351073 spoke with rick who recommended we replace acu and check connections.
Joel G.
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to install parts ordered by previous tech. Replaced and verified operations. All is working normal now and heating fine.
Robert J.
REFRIGERATOR WHIRLPOOL ED5DHEXWQ00 "Unit no cool. Removed freezer rear panel, checked to find no frost pattern fans running, terminator ok, see attached, unit has sealed system issue will order and return; ordrng 1 CNOTE (SS TECH ) and 1 CNOTE (AUTHO ) and 1 TJ90SF8404 (PROS STUB) and 1 W10139462 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer)"
Paul R.
REFRIGERATOR KITCHENAID KSSC48QVS10 Arrived onsite for the refrigerator with the icemaker not working. Mr stated the icemaker works it just doesn’t dispense ice. Mr stated they used crushed ice and then this happened. I found the ice chute stopped up with crushed ice and frost seizing the auger motor. I removed the crushed ice and the bucket. The bucket button broke when I depressed it. I cleared the ice bucket and tested the unit. The unit is working as designed.ordrng 1 WP2252265 (BUTTON-BIN)
James C.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and installed new harness, condenser fan motor, control and freezer door rails. With ice thawed I found that the fresh food evaporator drain pan has cracked and the freezer door gasket is coming off. I will need to return with the gasket and drain pan to complete repair; ordrng 1 W10407216 (gasket-fip) and 1 W10836964 (pan-drip)"
Thomas L.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for right door being higher than the left door. Moved unit forward out of cabinet and doors now are even. Moved unit back into cabinet but a little to one side and doors are now almost perfect. Shims did not correct the issue. All water connections are dried.
Clif L.
REFRIGERATOR WHIRLPOOL KRBR109ESS00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found bail arm for icemaker assembly not fully mounted. Re-mounted bail arm and tested unit. Found all is functioning properly at this time. The leaks were found at time of service.
Joel G.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site to install parts I previously ordered. Replaced and verified operations. Customer to give unit at least 48 hours for it to reach set temps and for not la ice production. Verified no water leaks at time of svc call.
Wesley P.
DRYER WHIRLPOOL WED7990FW0 arrived onnsite and called Kevin with techline and reported drying condition taking hours and he advised that everything appears to be operating properly if it is heating. And that the only other possibility would be internal clogging from debris causing airflow issues. A cleaning may be in order.
Wesley P.
REFRIGERATOR WHIRLPOOL WRS322FDAB05 Arrived onnsite and found ice arm flap stuck in chute preventing dispensing of ice. Advised customer on repair.
Leonardo C.
RANGE MAYTAG MERH752BAW Arrived on site to test unit for unit not turning on and black mark on back of unit. Found marks to be normal from oven. Also found bad control board will need new control board
James C.
COOKTOP WHIRLPOOL WFE510S0HS1 Arrived on site and found missing sealing on cooktop. Installed new cooktop and verified proper fit. Job complete
Thomas L.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "arrived on site to repair a unit that is not making ice. Actually the complaint is that the ice is forming in the freezer and the water dispenser stops and starts during operation. Found that the unit will need a new freezer door gasket, and a new mullion rail to illuminate the moisture and the icing. The unit will also need a filter head and a water reservoir eliminate the stopping and starting of the water dispenser operation. The freezer module has failed as well.; ordrng 1 COSTAPPROVAL and 1 W10407216 (gasket-fip) and 1 W10702033 (reservoir) and 1 W10806457 (rail-mulln) and 1 W11194438 (HOUSING) and 1 W11205083 (MODULE)"
Al R.
OVEN KITCHENAID KODE500ESS02 Arrived to inspect wall oven issues.Confirmed the complaint and called Tech line and spoke Rick at whirlpool tech line SR 7725353291Went over symptoms and was told to replace the console.Reassembled the unit and unit began operating as designed Job complete
Ron J.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived onsite to install previously ordered part. installed replacement RC door, had slight noise from open and closing the door. Attempted to transfer some of grease over from the previous door to help with noise from the top hinge. Helped some but noise was still there when you open the door all the way. I advised seal will wear in over time from open and closing. Customer will monitor noise and call back if noise doesn’t subside after a week."
Lou S.
OVEN WHIRLPOOL WOS51EC0AS04 "arrived on site to inspect oven temps. Upon further inspection, the customer advised that the unit is not heating and it constantly comes unplugged. The unit is installed under the cooktop ad is plugged in in the cabinet to its right behind the pull out trash can drawer. I tested temps using my multimeter and placing the thermal lead in the middle of the center rack. Tested on Bake mode at 350 degrees. My temp reading at preheat was 408. My next few readings were 409, 299, 373, 343, 367 for an average of 358 degrees. I advised the customer of my findings and due to recent issues fund with the control panel and issue ps with temps now, I removed and replaced the control panel and retested. Unit operated as designed. Job completed."
Leonardo C.
OVEN JENN-AIR JGR8875QDS Arrived on site to test unit for door falling to far down. Test unit and found door hinges broken. Replaced both hinges
Thomas L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site to repair unit that has icing in the freezer compartment. Checked unit to find icing on the freezer door On the top of its liner. Found that the freezer door gasket was not sealing properly. Also needed to raise the entire door to create a better seal. Heated door gasket with heat gun. Reported findings to manufacturer. All water connections are dry.ScottSr # 7725354750
Clif L.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose a refrigerator water filter that will not install properly. Found no mechanical failures with filter or filter housing. Advised homeowner on filter housing door operation and usage. No further repairs are needed at this time and no leaks were found at time of service.
Ron J.
DRYER MAYTAG MGDC465HW0 "Arrived onsite for dryer scraping noise disassembled dryer, found item caught between the drum and front bulk head. I also had to correctly install top panel, found right side of the panel loose and not snapping into place. Confirmed dryer was heating properly. Customer complained about long dry times, instructed customer on have vent cleaned / checked. Confirmed was running and heating with no problems."
Robert J.
REFRIGERATOR JENN-AIR JFFCC72EFP00 Arrived to find refrigerator leaking from fresh food. Removed back panel and inspected the unit drain and found drain frozen causing described leak. Cleared drain and unit operation is as designed. Job complete
Thomas L.
WASHER WHIRLPOOL WFW70HEBW0 Arrived on site to repair a unit that is leaking water. Customer told me he observed that the unit is grossly over filling with water. I tested the unit and found that the unit truly is overfilling. I found when I took the lid off of the unit that the pressure hose has been cut by the rotor stater. That is also causing the water leak and the overfilling. Will order and replace new pressure hose.; ordrng 1 W11044559 (hose)
Al R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived to inspect water dispenser not working.Confirmed the complaint and noticed the dispenser was clogged.Fixed issue, now unit works as designed.All water lines were dry at the time of service.Job complete"
Paul R.
FREEZER MAYTAG MFX2876DRM00 Arrived onsite for the refrigerator with a no ice condition and the FC door not closing after the movers moved it. Mr also stated the unit started making ice again after the filter was changed but it slowed down the last few days. Mr also gave me a plastic piece that was laying in one of the drawers and he didn’t know where it went. I found the FC door not installed correctly and not connected to the bottom of the rail on the left side. I installed the plastic cover over the deli drawer molex connector. I tested the ice maker and found it working as designed with no stored errors. The FC was frosted over and the temp was border line to make the ice maker harvest. I explained to mr this was caused by the door not sealing. I installed the door correctly and the gasket seals properly and the door works as designed. I explained to mr that the ice maker would start harvesting correctly after the unit goes thru defrost. The unit is working as designed.
Leonardo C.
OVEN KITCHENAID KSEG950ESS1 Arrived on site to test unit for convection fan rattaling. Found bad convection fan replaced fan . Test unit and unit test good job complete.
Joel G.
DRYER WHIRLPOOL WED5000DW2 Arrived on site to diagnose dryer taking to long to dry clothes. Found proper cycle temps and venting isn’t crushed behind dryer. Dryer working fine to its capabilities. Informed customer about regular venting cleaning and fire hazards.
Scott M.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for door not catching and staying closed . Replaced stricke and catch . Door is now operating as designed . Job complete .
Steve C.
WASHER AMANA NTW4631BQ1 Arrived on site for the unit goes out of balance. Tested the unit and found the suspension rods are weak.Replace the suspension rods and re-calibrate the unit. Unit works properly and all water connection for dry at time of service.
Tyler B.
DISHWASHER GE GSD3360K55SS "Arrived on site for unit making noise when It drains, ran unit and found ticking noises. Drained and removed screen and found small piece of plastic bouncing around pump. Replaced and tested and tested good. No leaks on site"
Steve C.
RANGE AMANA AGR5330BAS3 Arrived on site to replace the bracket and to install a insulation kit. Customer also advise of the cabinet drawers are peeling off. Called Whirlpool Sr#7725347446 And advise that the cabinet drawers need a heat shield per installation of the cabinets next to heat. Also found the glass door is defective on the left side it is separating. Will need to order the glass door. 1 WPW10535793 (glass-door)
Arthur B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite to install new RC thermistor harness to 4 door refrigerator. Removed RC evaporator cover. Stormed off remaining ice from RC evaporator. Removed and replaced RC thermistor. Positioned in proper position. Reassembled and tested unit. Good frost pattern and air flow coming from evaporator. No other issues found. All water connections were dry at time of service.
Paul R.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived onsite for the refrigerator with rust spots. I found the refrigerator with surface rust on all of the doors. I spoke with ms on how they were cleaning the doors and found out they were using a Clorox multi surface cleaner. I explained to me that this is pulling the oils out of the sheet metal causing the rust issues. I cleaned the rust from the doors with Affresh SS brightener and I polished the doors with a SS polish. I took pics of the doors after they were finished. I showed ms and explained that this needed to be done to keep the doors looking good and not rust. Call complete.
Arthur B.
RANGE WHIRLPOOL WFC150M0EB3 Arrived onsite for tenant complaint of oven not heating on freestanding range. Tested unit and found bake relay in control not closing. Removed and replaced control. Reassembled and tested unit. Unit now heats as intended. No other issues found.
Luis M.
ICE MACHINE KITCHENAID KUIC18NNXS1 "Arrived on site for no ice. Removed cover found broken wire to grid cutter. Ran diagnostics,found weak water flow from valve,unit passed all other diagnostics,diagnosed unit will need grid cutter and water valve. Installed new grid cutter and valve,powered unit on tested valve good water flow."
Robert J.
REFRIGERATOR JENN-AIR JS48NXFXDE01 Found diffuser not fully closing causing the rear part of crisper drawer to freeze replaced W10775715 unit operates as designed job complete 7725354339
Ron J.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived onsite for a leaking water from underneath, customer also let me know about leaking water from the dispenser. Performed diagnostics found water connection leaking at the dispenser valve connection facing towards the rear of refrigerator. Reseated connection into dual valve, no leaks."
Al R.
RANGE WHIRLPOOL WFE515S0ES1 Arrived to inspect damaged right hinge.Confirmed the complaint and removed and replaced both hinges.Reassembled the unit and unit tested as designed.Job complete
Scott M.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for washer making noise in wash and during high spin. Ran diagnostics ,nonerrror codes . Found basket would make click and grinding noise and in high spin would make a small squealing noise . Tub bearing is starting to wear out . Ordering stator ,rotor and tub assembly,and second man . No water leaks detected at time of service . Please call to set return visit .; ordrng 1 2MAN and 1 AUTHO and 1 W10870751 (stator) and 1 W10901030 (TUB ) and 1 WPW10544980 (rotor)"
Arthur B.
RANGE MAYTAG MER8700DS1 Arrived onsite for customer complaint of freestanding range oven not heating. Found bake element shorted. Removed and replaced bake element. Reassembled and tested. Oven now works as intended. No other issues found.
Steve C.
WASHER MAYTAG MVWC565FW Arrived on site for the unit is not washing the clothes properly. Tested the unit and found the actuator is broken. Replace the actuator and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Clif L.
WASHER GE GTW460ASJ9WW Arrived on site to diagnose a washing machine that is overfilling. Tested unit and found cold water solenoid stuck in open position. Water valve will need to be replaced to complete repairs. ordrng 1 WH13X24386 (VALVE)
Lou S.
DISHWASHER JENN-AIR JDB1250AWS "arrived on site to inspect dishwasher not draining. Upon further inspection, I find water in the tub so I pressed cancel ad turned the drain pump on and it was not coming on. I removed the pump and tested ohms and found it open. I replaced the pump and tested and the unit operated as designed. While testing, I checked the unit for leaks and found none. No water leaks observed during service, job completed."
Andy B.
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived on site to install previously diagnosed part. Removed damaged part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Ron J.
REFRIGERATOR WHIRLPOOL GS6SHAXLB03 "Arrived onsite for determined dispenser was giving ice but customer advised once the ice bin is full the the dispenser motor will just hummm. Installed a new dispenser motor, filled ice bucket completely. Confirmed motor was able to turn with a full ice bucket.
Wesley P.
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onnsite and repaired by replacing broken adjusters. All checks good. Unit is operating as designed.
Luis M.
REFRIGERATOR KITCHENAID KFIV29PCMS01 "Arrived on site for no ice. Ran diagnostics optics reading bin full,ran icemaker test no errors,ran fan test passed,ran harvest passed,ran fill test passed. Diagnosed unit will need emitter and receiver control.; ordrng 1 W10870822 (CONTROL EMITTER) and 1 W10898445 (CONTROL RECEIVER )"
Lou S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to install previously diagnosed and ordered parts. Due to the RC evaporator freezing over, previous tech ordered the Evap motor, UI and HV Control. I removed and replaced all three and tested the unit. Unit began to cool and is operating as designed. I also found this the drain tube at the back of the unit was badly gapped so I used manufacturers approved silicone to seal it. No water leaks observed during service, job completed."
Lou S.
DISHWASHER WHIRLPOOL WDF330PAHS3 "arrived on site to inspect dishwasher vibrating. Upon further inspection, the customer advised that the entire countertop would vibrate while the dishwasher was in use. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed and while testing, I felt the countertop and it was normal vibration and the customer confirmed it was what he was feeling. I found that the unit was mounted directly underneath the countertop and the countertops appeared too low. There was no room to adjust the unit as it was installed correctly and was level. If I adjusted the leveling feet, the unit would not be level and water could possibly begin to leak from the front of the unit. I advised the customer of my findings. No water leaks observed during service, job completed."
Luis M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for ice melting,deli ui not working and frost in freezer. Found ui unresponsive removed ui found ui damaged and broken wires in harness. Found water leaking around fill tube causing water to leak into ice bin,added sealer around fill tube. Found corner of gasket not sealing causing warm air to enter freezer unit will need new freezer door due to gasket insulated into liner and removing gasket will cause damage to freezer door liner. Unit needs ui control,deli door due to broken harness,freezer door also ice door not sealing correctly ; ordrng 1 CNOTE (NEED AUTHO) and 1 W10815674 (DELI DOOR) and 1 W10815698 (FZR DOOR) and 1 W11122874 (ICE DOOR) and 1 WPW10677119 (DELI UI), states that autho needed"
Clif L.
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site to diagnose an ice machine that is not producing ice sufficiently. Found unit pushed too far up against wall causing lack of air flow through compressor section. Repositioned unit properly in cabinets and found no other failures at this time. Job is complete and no leaks were found at time of service.
Steve C.
WASHER WHIRLPOOL WTW4950HW1 Arrived on site for unit start button is not working. Tested the unit and tested the start button. Found the start button is working properly. Unit is working properly and all water connections were dry at the time of service. Instruct customer to press from the center of the button.
Luis M.
REFRIGERATOR JENN-AIR JFFCC72EFS03 "Arrived on site for no water. Found power lead not fully inserted to harness and not making contact to valve. Installed power lead correctly to harness,connected harness to valve,tested water dispenser,unit working as designed."
Andy B.
REFRIGERATOR KITCHENAID KFCO22EVBL5 Arrived on site for refrigerator freezer door not closing properly. Inspected unit and found freezer door not sealing and allowing freezer frost buildup. As well as letting in warm air and defrosting and icing back up. Found failed rails as well as freezer door not holding tight as designed and cracked at bracket on liner. Will need to replace rails as well as door.
Joel G.
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site to diagnose melting burner too high. Found that melt burner cap was installed on the largest burner and not on the smallest burner and causing huge flame. Put caps where they need to go and took pic to confirm. No leaks detected.
Scott M.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for no ice and warm fresh section . Found ice bucket full of ice ,fresh temp about 50, freezer normal . Ran diagnostics all checked normal . All fans blowing normal . Fresh evap covered in ice . Ordering seal system. Still covered . No water leaks detected . ; ordrng 1 8201675 (compressor) and 1 SERVICEVALVE and 1 UVDRIER and 1 W11116006 (FRESH EVAP) and 1 W11211387 (EVAP COVER ) and 1 WEIGH3HRS and 1 WPW10608485 (evaporator)"
Robert J.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site and found unit non responsive. Unit had no power at control, but has 122VAC at supply, inspected and found hot wire burned through wire nut. Replaced wire nut tested unit operation is as designed. Job complete"
Al R.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to inspect refrigerator not cooling.Confirmed the complaint and removed and replaced the main control board.Reassembled and advised customer to wait 24 hours for the unit to began cooling.Job complete
Paul R.
OVEN WHIRLPOOL WOS92EC0AS00 Arrived onsite to replace the previous diagnosed parts. I replaced all the parts and tested the oven. The unit is working as designed. Call complete.
James C.
OVEN WHIRLPOOL WOS51EC0AS03 Arrived on site and found no display on oven. Turned breaker off and tested fuses. I found thermal fuse has failed causing oven to shut off.. Installed new fuse and found breaker instantly trips when turned on. I found when removing connections from the control to test for shorted circuits that the line break relay was fused to the harness and would not come off. Unit will also need new control to complete repair. ; ordrng 1 W10839510 (cntrl-elec)
Paul R.
WASHER MAYTAG MHW6000XW1 "Arrived onsite for the washer that is leaking water from underneath every time the unit runs. I checked stored error codes and found none. I ran the auto diagnostics cycle and the unit worked as designed. I found no water leaks present at the time of service. I did find where water and detergent had leaked out of the vent. I explained to them that this is caused from to much detergent and I advised to run a clean washer cycle. I did find the short hose off the wall valve to the splitter and the splitter in bad shape. Ms thought they had all new hoses. I explained to ms that the washer hoses were new but the short hose, splitter, and dryer hose was all original. Call complete."
Thomas L.
MICROWAVE WHIRLPOOL WMH31017HS0 "Arrived on site to repair unit with a buzzing sound during operation. Tested unit. Tightened loose cover behind bent. Tested unit by heating many , many cups of water. Sound levels are all now normal."
Lou S.
OVEN WHIRLPOOL WOS51EC0AS04 "arrived on site to inspect cooktop missing a screw. Upon further inspection, I found that the compliant was that the oven was not mounted correctly and the screw had slipped through the mounting hole. The unit was located below the cooktop. I pulled the unit and found the main power harness was wedged behind the unit keeping it from being pushed back all the way. I was able to get the harness out of the way and the unit pushed back all the way and both mounting screws back in and the unit secured. No mechanical issues with this unit. Job completed."
Joel G.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site to diagnose unit not making ice at times. Found proper temps in all compartments. Customer informed me that when it fails, the cubes are being harvested and can see them above the ice maker stuck. Found fill Tube partially restricted with ice and allowing smaller than normal cubes to form and causing ice maker to not harvest properly. Air in the system for a unit this new is the number one culprit and could find water seeping by the valve. Removed ice and Informed customer repair to monitor unit. Called source, spoke w/ Andy, who agrees air in the system make cause water to drip to ice maker when it shouldn’t and cause this issue but since I couldn’t detect water seeping by, it might have removed all air from system and work fine after removing ice. Valve may need replaced if issue persists. File#7725350766."
Steve C.
DISHWASHER AMANA ADB1400AGS1 Arrived on site for the unit is not drying the dishes. Tested the unit in diagnostics and receive no error codes. The heating element is working properly. Advise the customer to turn on the hot water first and then start the unit. Unit works properly and all water connections for dry at the time of service.
Wesley P.
RANGE WHIRLPOOL WFG320M0BS0 Arrived onnsite and found failed Ignitor. Repaired oven. Unit is now operating as designed.
Scott M.
WASHER MAYTAG MVWX655DW1 "Arrived on site ,replaced gearcase , belt and cam . Ran calibration and diagnostics . All checked normal ,Nonwater leaks detected at time of service ."
Steve C.
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrive on site for the unit is not drying the dishes. Tested the unit and diagnostics and receive no error codes. The heating element did turn on and is heating properly. The unit dispenser does not have the option for rinse aid. It is working properly and all water connections were dry at time of service.
Robert J.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Removed and replaced main control board and icemaker W10843055 and W1846539 fan assembly, tested unit and found operation is as designed job complete"
Joel G.
WASHER MAYTAG MVWB765FC1
Ron J.
RANGE WHIRLPOOL WFG320M0BS3 "Arrived onsite for oven light no working, performed diagnostics. Determine control board was not supplying power to the socket. Installed replacement control board, oven light is working great. Test fired oven made sure flame was working heated up to 350 with no problems"
James C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and tested operation. I found that the neutral was not connected causing failure. Corrected connections in junction box of unit and tested operation. Unit tests good. Job complete
Scott M.
DISHWASHER KITCHENAID KUDC03FVBL3 Arrived on site for poor washing . Ran diagnostics and found wash motor had failed . Replaced sump and motor ran test cycle and all checked normal . No water leaks detected at time of service . Job complete .
James C.
OVEN JENN-AIR JJW2830DS01 Arrived on site and ran diagnostics to check for faults and found none. Verified unit calibration is set to 0 degree off set. Preheated the upper and lower oven to 350 to test temperatures I found the average temp in the upper oven at 348 and the lower oven average of 334. Calibrated both ovens and verified. Unit tests good. Job complete
Robert J.
ICE MACHINE KITCHENAID KUIX505ESS1 Arrived on job and found unit not responding. Reset power and no change. Unit W10825875 failure. Replaced pump assembly tested unit and found unit operation is as designed. Diagnostic test shows systems operation normal. Job complete
Steve C.
REFRIGERATOR KITCHENAID KRFF507HWH00 Arrived on site for the units is leaking water. Found the dispenser fill checks good. Customer advised that there will be water on the top section of the freezer door. Found the mullion will not heat. Verified in diagnostics that the heater is on but the mullion will never get hot. Will need to order the mullion and will need to order the control if needed for the next visit.; ordrng 1 W10846151 (rail-mulln WHT) and 1 W11224256 (cntrl-elec)
Thomas L.
REFRIGERATOR KITCHENAID KFIS27CXMS0
Leonardo C.
OVEN WHIRLPOOL WFG505M0BB2 Arrived on site to test unit for oven not heating. Test unit and found oven temp off. Calibrated oven test unit and unit test good job complete.
Arthur B.
WASHER MAYTAG MVWC565FW1 Arrived onsite for customer complaint of top load washer trips breaker when going into spin cycles. Found washer is on GFI/AFI breaker. Tested unit using standard outlet. Found unit works as designed. Advised customer of findings. They have electrician coming out today. No other issues found. All water connections were dry at time of service.
Leonardo C.
RANGE LG LSG4513ST00 Arrived on site to replace ignitor. Replaced ignitor test unit and unit test good job complete.
Robert J.
DRYER MAYTAG MEDX655DW1 Unit no heat. Tested and found high limit cut off tests bad. Will order and return.; ordrng 1 279816 (thermal cut off hi)
Al R.
WASHER WHIRLPOOL WTW7500GC0 Arrived to inspect washer not filling properly.Confirmed the complaint and removed and replaced the valve.Reassembled the unit and the unit began operating as designed.All water lines were dry at the time of service.Customer satisfied job complete
Paul R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived onsite for the refrigerator not cooling and the ice maker not working. I found the unit cooling but not getting cold enough in the top or the RC and the top of the FC. I found a shelf had fallen blocking off the intake to the evaporator. I removed the shelf and tested. I found the evaporator motor not running because the shaft was frozen in ice. I removed the ice and the fan worked as designed. I found the filter housing stopped up causing no water to the ice maker and dispenser. The fill valve could be an issue also. I explained to me that they needed to get a new filter and we could install it on the return visit. Ordering c-notes, WPW10179146 VALVE-INLT, & W11162042 HOUSING.; ordrng 1 C-NOTES (NEED PARTS AUTHORIZATION ) and 1 W11162042 (HOUSING) and 1 WPW10179146 (VALVE-INLT)"
Luis M.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for cooling issue. Found fresh food evaporator incased in ice. Defrosted evaporator found crack on thermistor,replaced harness assembly,secured thermistor to correct location on suction line using foil tape and a zip tie,secured cover with 4 screws,added adhesive to liner,changed defrost setting to basic."
Tyler B.
DRYER MAYTAG MEDB765FW0 "Arrived on site for unit not letting temp go lower than hot, found panel working as designed but not changing setting. Replaced control and tested good."
Wesley P.
REFRIGERATOR KITCHENAID KFCS22EVMS5 Arrived onnsite and turned off water to unit after icemaker valve misfunction that resulted in flooding. No evidence of water damage. All checks good.
Al R.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived to inspect filter access door popping open.Confirmed the complaint and ordered a filter cover in refrigerator sectionNeeds more work.; 1 WP67006331 (COVER FILTER)
Wesley P.
DRYER WHIRLPOOL WGD4800XQ0 Arrived onnsite and found unit operating with no heat. Replaced Ignitor and coil and used truck stock to replace hi limit cutoff.
Lou S.
RANGE WHIRLPOOL WFG525S0HS0 "arrived on site to inspect range oven not working. Upon further inspection, the customer advised that the oven is not igniting, but he could hear the “pop” from the control but nothing would happen. I pulled the broiler drawer out and found a large amount of pans inside. I removed some and then removed the oven bottom panel and tested the unit on Bake at 350 degrees. The unit made the popping noise then the Ignitor lit the burner. I tested two more times and tested the broil function. Unit is operating as designed. I advised the customer to not pack so man6 pans in the broil drawer as a pan can/will ground the Ignitor and it won’t light. I advised that if the Ignitor does not arc, the control won’t allow gas to pass through the burner. No gas leaks detected during service, job completed."
Tyler B.
WASHER MAYTAG MVWX655DW1 Arrived on site for unit not filling with water. Found cold valve seized. Replaced housing and tested good. No leaks on site
Scott M.
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site for washer stopping after start up and flashing error code f1-e1. Ran diagnostics only error 1-1 code . Unit ran thru diagnostics but stopped and flashed error code . Repeated 2 other times ,same results . Ordering both controls and wl switch . Nonwater leaks detected at time of service . 1 W10864049 (cntrl-elec) and 1 W11201293 (EXPANSION BOARD ) and 1 WPW10448876 (switch-wl)"
Andy B.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer timer not working. Tested unit and found dryer is not running at all. Inspected unit and found failed fuse. As well as bad timer. Removed failed part and replaced with new. Found unit still not operating properly and found that unit has only 120 voltage going to unit. And that outlet at wall is very loose . Recommend to have electrician come out and look at power to outlet. No other repairs are needed at this time.
James C.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and installed new capacitor. Ran calibration and auto diagnostics. U it tests good. Job complete
Luis M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for back wheel issue. Found unit missing pin hitch clip. Will order pin hitch clip ; ordrng 1 W11251741 (PIN HITCH)
Andy B.
WASHER WHIRLPOOL WFW94HEXW0 Arrived on site for washer not operating and has F6-E2 code. Tested and inspected unit and found failed motor control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Thomas L.
WASHER LG WT7600HKA
Scott M.
FREEZER WHIRLPOOL WRX986SIHZ00 "Arrived on site for freezer temps warmer then normal. Ran temp checks . Freezer was 12, fresh was 32 . Checked Unit temps ,freezer was set to zero but fresh was set to lowest setting . Returned fresh to recommended . Ran diagnostics all checked normal . No water leaks detected at time of service . Did instruct customer not to set to low a temp. Job complete ."
Arthur B.
REFRIGERATOR LG LSXS26336S00 Arrived onsite to install new PCB assembly to SxS refrigerator from my prior visit’s diagnosis. Removed and replaced control assembly. Reassembled. Unit works as designed. No other issues found. All water connections were dry at time of service.
Joel G.
REFRIGERATOR WHIRLPOOL ED5LVAXVQ00
Clif L.
REFRIGERATOR KITCHENAID KRMF606ESS01 "arrived on site to diagnose a refrigerator that is not cooling properly. Found fan operation inconsistent, and compressor not running even though RC was above normal temperature. Verified operation of all fans and compressor three diagnostics. Dispenser control and main control would need to be replaced to complete repairs. Homeowner does not wish to proceed with repairs at this time and will call for services if repairs are to be done on unit.
Lou S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=32 degrees & RC=58 degrees. I found a large amount of frost/ice on the Evap cover approximately 1 1/4 inches thick. I tested the fans and the Evap fan motor never came on. I advised the customer that he would need to defrost unit 48 hours before I return. I had the customer sign the waiver of damages from defrosting refrigerator and advised to place towels around the unit to protect baseboards from water. Also recommended keeping a shop vac handy to vacuum any water coming from the unit. I am ordering theUI and will return with all prescreened parts. No water leaks observed during service. ordrng 1 WPW10337911 (cntrl-elec)"
Tyler B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for control replacement. Replaced control and tested good. No leaks on site
Tyler B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for control replacement. Replaced control and tested good. No leaks on site
Andy B.
DRYER WHIRLPOOL WET3300XQ1 "Arrived on site for to install previously diagnosed part. Attempted to remove failed part and could not. Will need to replace blower wheel, housing and motor. and 1 W10396030 (MOTOR DRIVE ) and 1 W10888146 (HOUSING )"
Luis M.
REFRIGERATOR KITCHENAID KSSC42QTS00 Arrived on site for dispenser issue. Found dispenser motor losing power causing dispenser door not to close. Unit will need updated control kit.ordrng 1 CNOTE (LM ONLY) and 1 W10789107 (CONTROL KIT)
Leonardo C.
DISHWASHER KITCHENAID KUDS01FLSS5 Arrived on site to test unit for unit not working. Test unit and found bad panel and maybe sump and motor.
Steve C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ Arrived on site to replace the icemaker due to not working. Replaced ice maker and tested the unit. Unit works properly and all water connections were dry at the time of service.
Al R.
DISHWASHER WHIRLPOOL WDT790SLYM1 Arrived to inspect DISHWASHER leaking from underneath unit.Confirmed the complaint and ran diagnostics test mode and unit began dripping water from pump and motor area.Customer also advised the rinse aid doesn’t dispense.Ordering pump and motor and dispenser.; ordrng 1 WPW10304410 (DISPENSER ) and 1 WPW10482502 (PUMP AND MOTOR )
Wesley P.
DRYER MAYTAG MEDB835DW4 Arrived onnsite and found dryer not drying clothes first cycle. Found crushed vent and poor airflow condition causing unit to not dry properly. Corrected and advised customer onhaving vent checked for good flow.
Clif L.
VENTHOOD UNKNOWN UXT4230ADS2
Arthur B.
WASHER GE GTW460ASJ5WW Arrived onsite for customer complaint of top load washer not spinning out clothes properly. Tested unit and found motor not ramping up to full speed. Unit will need new motor and return with control just in case. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WH49X25376 (washing machine 1/3)
Luis M.
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site for leds installed backwards and different color in brightness. Installed new leds same issue called tech support per tech support change in manufacture is due to brightness in led.File #7725327132
Jonathan S.
REFRIGERATOR WHIRLPOOL ED5LHAXMT10 Arrived on site for refrigerator not cooling. Performed diagnostics and gained access to evaporator. Found improper frost pattern. Gained access to compressor and tested amp draw and found compressor drawing low amps. Found seal system failure. Would need to replace compressor with UV die drier to found possible seal system leak. Spoke with customer on failure and the extent of repair unit the unit would need.
Jonathan S.
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave having no display and when turning on light to low it will flash on and off and fan not working on medium. Tested unit and found control at fault and display are at fault. Removed failed control and installed new. Found fan and light working correctly. Will need to replace display. Will return with panel on hand. ; ordrng 1 W11333816 (DISPLAY )
Thomas L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 arrived onsite for unit not cooling. Found unit to have a failed compressor. ordrng 1 2HOURSEALEDSYSTEM and 1 SF8404 (VALVE) and 1 W10507884 (compressor)
Steve C.
MICROWAVE WHIRLPOOL KBHS179SSS05 "Arrived on site or the unit has the error code F6E0. Tested the unit with a cup of water for one minute and it only heated up the water up to 100°. Found the user interface is also very dim. Found the unit will need a new magnetron, inverter, control board and user interface.
James C.
WASHER LG WT5170HV Arrived on site and tested operation. I found that all valves are opening and closing properly and the pressure switch is reading water levels. Unit performed all functions properly. Called tech line and spoke to Keith. Valves and pressure switch are functioning properly but the IE error is due to a faulty code not sending voltage to the valves to open them and call for water. Unit will need new control to repair. Customer stated that the control was replaced in May. Inspected control for loose connections and found a date stamp on the control of 4/27/13. Unit will need new control to repair.
James C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and tested operation. I found that the unit is making ice but will not dispense ice or water. I found that the relay on the main board will click but is not sending voltage to the valve for dispenser. Unit will need new ui and main control to repair; ordrng 1 W11043763 (cntrl-elec) and 1 W11265135 (UI)
Leonardo C.
WASHER MAYTAG MHW5500FW1 "Arrived on site to test unit and placed unit into diagnostic mode no error codes were stored. I put manually into each cycle and found unit to operate as designed. The unit operates fine when used for regular laundry, the complaint is that the unit won’t spin a very large bath mat. The mentioned bath mat is far too large and heavy for the unit capacity. I tested unit with smaller load to find unit operating as designed. Spoke to Butch at tech support and he advised that the load mentioned in the complaint was too large for unit capacity and not to wash the bath mat in the machine. File number 7725321843 job complete"
Al R.
WASHER MAYTAG MVWB835DW4 "Arrived to inspect washer not filling.Confirmed the complaint and ran diagnostics and test mode and got long fill code, overload and inlet temperature codes.Removed and replaced the valve.Tested the unit and unit tested as designed.Customer had a clamp on the drain hose leading into the drain pipe and was warned on the possibility of syphoningAll water lines were dry at the time of service.Customer satisfied Job complete"
Paul R.
DISHWASHER WHIRLPOOL KUDS30CXSS4 "Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the control panel, main control, and the vent. I tested the unit and the control panel is not responding on any selection and is completely dead. I checked voltage into the control and had 123VAC. I checked voltage out of the control on the P1B connector and had no voltage out of the new control to the control panel. I called techline and spoke with Leon to give him my findings. Le"
Clif L.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose a refrigerator that is not cooling. When I arrived at home found compressor and all fans running but large amount of oil on front right of condenser indicating they refrigerant leak in the condenser. Condenser and compressor and filter dryer will all need to be replaced due to system contamination. Office will need to set return appointment for two men in three hours.; ordrng 1 CNOTES (2 MAN JOB) and 1 CNOTES (3 HOUR JOB) and 1 W10240365 (condenser)
Tyler B.
WASHER MAYTAG MVWC565FW1 "Arrived on site for unit not turning on. Found 120v at outlet, found 120 at control, found control faulty. Replaced control and tested good. No leaks on site"
Wesley P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ04 Arrived on site and found unit UI failed causing same symptom of water dispensing when ice is selected.UI needed.
Brandon C.
REFRIGERATOR WHIRLPOOL WRT318FMDB02 "Arrived on site for customer complaint of unit melting stuff in freezer, found restriction in line, needs sealed system repair. Ordering sealed system parts.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (SS TECH) and 1 CNOTE (2 HR JOB) and 1 Tj90sf8404 (ACCESS VALVE ) and 1 W10384183 (thermistor) and 1 W10570565 (evaporator) and 1 W10810988 (compressor) and 1 WPW10143759 (dryer)"
Robert J.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on job for complaints of not cooling. Found ice on back of freezer. Refrigerator was in defrost cycle at the time and came out normally. Replaced thermistor and harness. After replacement test operation of sensor and heater. No leaks detected at time of service.
Joel G.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Arrived on site to install part I previously ordered. Replaced and verified operations. On previous service call, sensor checked out fine but now it was faulty which was different cause of defrost issue from before. Unit not hooked to water. Verified no leaks at time of svc call."
Arthur B.
DRYER WHIRLPOOL WED8000DW4 Arrived onsite for customer complaint of dryer kit heating. Checked incoming voltage and found proper 240V. Removed bulkhead and found element and cutoff with no continuity. Removed and replaced element and cutoff kit. Reassembled and tested. Dryer now heats and tumbled as intended. Dryer vent and lint trap was clean of lint at time of service.
Luis M.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for no ice and loud noise. Found evaporator incased in ice defrosted evaporator assembly replaced cover and installed updated control board. Powered unit on checked air flow good,ran icemaker through diagnostics passed ran fill test passed.
Lou S.
WASHER LG WT7600HWA "arrived on site to inspect washer noises. Upon further inspection, the customer advised that when the unit begins to spin, it makes a loud squealing noise. I attempted to place the unit in diagnostics and it requires a smart phone app that I did not have. Ran the unit in a rinse and spin cycle and could not duplicate the noise. I advised the customer that if the unit should manage the noise again, to contact the office and to take a video of the noise. No water leaks observed during service, job completed."
Robert J.
DRYER AMANA NED4655EW1 Arrived on job for complaints of noise. Found foreign objects in fan housing. Removed from housing and test.
Robert J.
WASHER MAYTAG MVWC416FW0 Arrived on job for complaints of noise. Found gearcase damaged. Replaced gearcase and cam. After replacement ran calibration and test for leaks.
Steve C.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for the unit is not working. Tested the unit and found the UI has no power. Found the thermal fuse, Tod and light bulb is not working. Replaced the fuse but will need to order the bulb and will use the Tod on next visit.; ordrng 1 WPW10412711 (bulb-light)"
Lou S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher door issues. Upon further inspection, I opened the door and it flung open open until it hit the floor. I found that the friction pads were missing. I installed new friction pads and tested and the door opened/closed as mis not connected to a water source; therefore, there were no water leaks observed. Job completed."
Lou S.
DISHWASHER AMANA ADB1400AGS1 "arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics showing no error codes. Unit operated as designed with no error codes at the end of diagnostics. Checked the rinse aid dispenser and it had rinse aid present. During diagnostics, I verified amps to the element (7-9amps) and then verified ohms to the element. I contacted Techline ad spoke to Andy and advised of the complaint/my findings. Andy suggested that the customer not pre-rinse their dishes, use less detergent and turn the dial down to 1 on the rinse aid dispenser which I had already done. Andy provided File #7725329654 for this ticket. I advised the customer exactly what was advised by the Whirlpool tech and the customer advised that they have already done what was recommended. I advised customer that there is nothing wrong with the unit and to follow the recommendation of Whirlpool. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator dispenser. Upon further inspection, the customer advised that the dispenser plate is missing. I researched the plate in service matters and on marcones and could not find a dispenser plate for this model refrigerator. I advised the customer of my findings. No water leaks observed during service, job completed."
Wesley P.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Arrived on site and replaced bad thermostat. Unit is now operating as designed.
Clif L.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to diagnose a dishwasher that is not drying properly. Tested unit and found no mechanical failures at this time. Found rinse agent dispenser empty. Advised homeowner on best cycles and options to use, as well as the necessity of rinse agent for proper drying performance. No further repairs are needed and no leaks were found at time of service."
Arthur B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived onsite for customer complaint of SxS refrigerator not cooling both sections. When arrived, could not compressor running. Removed and replaced start device. Reassembled and powered unit on. Compressor came in immediately. Unit began cooling as intended. Advised customer to wait 24hrs before placing food into unit. No other issues found. All water connections were dry at time of service."
Luis M.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for no cool powered unit on,compressor powered on 5en shut off diagnosed faulty start device. Installed new start device powered unit on compressor powered on unit cooling down. used 1 8201786 (START DEVICE) from stock"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site for refrigerator ice maker having slow ice production. Measured temperature at ice maker at 17.8° . Measured temperature in FC at 10°. Performed diagnostics mode and checked fault codes, found E0 meaning no fault codes. Cycled ice maker found ice cubes dropped. Ran fill test and check ice maker. Ran fan test and checked air flow. Removed toe panel and found condenser dirty. Called tech support and spoke with Mike (7725326228). He stated that a dirty condenser would cause warmer temperature . All else tested good, no water leaks present. Spoke with customer on removing refrigerator out to clean floor, due to high amount of dog hair."
James C.
WASHER WHIRLPOOL WTW4950HW1 Arrived on site and installed new gasket. Tested operation and found unit working properly. Job complete
Al R.
DRYER ELECTROLUX EFDE317TIW1 Arrived to install previously ordered parts.Removed and replaced the UI and control.Reassembled and unit tested as designed.JOB COMPLETE
Joel G.
REFRIGERATOR LG LMXS30776S03 "Arrived on site to diagnose fridge not cooling. Found both side cooling just a bit. Accessed compressor and found previously installed system parts. Low side at 20 inches and high side at 170 psi indicating restriction in the system. Will need drier, compressor and valve replaced, system flushed and deep vacuum pulled to attempt to clear restriction. Allow 2 hours. Customer to r/s with customer with eta on parts. Verified no water leaks at time of svc call.; ordrng 1 ADH73150210 (DYE DRIER) and 1 AJU73872501 (3 WAY VALVE) and 1 SV8404 (2 valve) and 1 TCA35911910 (COMPRESSOR)"
Arthur B.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived onsite for customer complaint of French door refrigerator not dispensing water properly. Removed water filter and installed back into housing. Water dispenses. After waiting 1 minute, water will dispense but has a delay. Attempted a few more times and dispensing stopped. Unit will need UI assembly and return with water valve. All water connections were dry at time of service. ; ordrng 1 W11330487 (panel-ui)"
Tyler B.
OVEN JENN-AIR JJW2430DP01 "Arrived on site for unit with stuck key error, reset did not fix. Replaced console and tested good
Ron J.
COOKTOP WHIRLPOOL WEG760H0DS0 "Arrived onsite for oven giving an f8e0 error code, performed diagnostics customer confirmed fan blower was needed./ installed fan blower motor, oven tested good. Instructed foil lining the bottom will affect the range low temp operation. Range will register a much higher temp due to the foil / no gas leaks on site"
Tyler B.
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for igniter replacement. Replaced igniter and tested good. Customer stated unit has rust stains. Stated the have communicated with Costco/whirlpool and said they needed pics for authorization. Took 3 pics of rust on door skin and drawer panel. ; ordrng 1 CNOTE (OFFICE RS ) and 1 W10859916 (panel-drwr) and 1 W10909032 (glass-door)
Leonardo C.
RANGE WHIRLPOOL WFC310S0ES1 Arrived on site to test unit for top burners not working. Test unit and found melted red wire on cord and wire harness and terminal block. Will need to replace terminal block WPW10245259 . ; ordrng 1 WPW10245259 (TERMINAL BLOCK ) and 1 WX09X10006 (POWER CORD) and 1 WX09X10037 (POWER CORD )
Leonardo C.
OVEN KITCHENAID KEBS109BSS01 "Arrived on site to find unit completely non responsive. Found fuse Wpw10545255 blown and replaced. Unit still not working, tested power at supply and found L2 120vac to be damaged visibly melted and burned. Home owner will need to contact a electrician for repair job complete"
Robert J.
REFRIGERATOR GE GSE25HMHEHES Arrived on job for complaints of not dispensing ice properly. Found door on bucket not always closing and allowing full cubes to pass. ; ordrng 1 WR17X12138 (bucket & auger asm)
Paul R.
REFRIGERATOR WHIRLPOOL WRS555SIHW00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the door and tested the dispenser. The new door had a small scratch on it but ms said she didn’t mind the scratch as long as the door was good and the line doesn’t freeze. Ms stated there power had gone off for a few hours the other day and when it came back on the icemaker harvested twice and stopped. I explained this was because the line thawed out enough. There were no water leaks present at the time of service. Call complete.
Steve C.
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site for the unit nameplate is crooked. Found the nameplate on the right side is higher than the left. Replaced the nameplate and tested the unit. Unit works properly and all water connections were dry at the time of service.
Robert J.
DRYER GE GTD65EBPL1DG Arrived on job for not starting. Found 120v to Control but not power. Will need control. ; ordrng 1 WE04X29097 (CONTROL )
Robert J.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on job for complaints of no water. Found supply of water good. Replaced valve and test. No leaks detected at time of service also recommend to customer to replace filter.
James C.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site and tested operation. I found the dispenser ui just pulsing on and off and no functions of the dispenser working. Attempted diagnostics and unit would not go into diagnostics. Compressor and fans were not functioning as well and unit was not cooling. Installed new main control and tested. Unit now functioning properly. Job complete
Robert J.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on job for complaints of bin. Checked model and serial, both good. Will need right side door. ; ordrng 1 W10910854 (dor-fip)"
Arthur B.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite to install new compressor, RC evaporator to French door refrigerator from prior tech’s diagnosis. Removed compressor,RC evaporator. Installed new compressor,RC evaporator,dye drier and process stub using braising methods. Vacuumed sealed system down to -25. Charged unit with 5.5oz of R134a refrigerant. Powered up unit and observed frost pattern. Found good frost pattern forming. Reassembled. Advised customer to wait 24 hrs for temperatures to settle. All water connections were dry at time of service."
Jonathan S.
REFRIGERATOR WHIRLPOOL WRX988SIBM01
Scott M.
REFRIGERATOR AMANA ART308FFDW03 Arrived on site for fresh food warmer then normal . Found evap motor not spinning . Replaced motor . All checked good . Getting air flow into fresh section now . Job complete . Nomwater leaks detected at time of service .
Brandon C.
DRYER WHIRLPOOL WGD5000DW3 "Arrived on site for customer complaint of unit not starting, I found broken door switch, I replaced switch, unit tested good."
Steve C.
WASHER MAYTAG MVWX655DW1 Arrived on site for the unit will not start. Tested the unit in diagnostics and received error code for the lid lock. Replace the lid latch and tested unit. Unit works properly and all water connections were dry at the time of service.
Brandon C.
WASHER MAYTAG MVWX655DW1 "Arrived on site to replace parts ordered by previous tech, I found the belt had just slipped off, and no parts were needed, after I put the belt back in place, the unit tested good."
Scott M.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site , replaced cam and used shim . Doors are level . Door is staying at a 45 degree position . The last part is still opening hard to customers opinion . Couldn’t find any issues with hinges .
Arthur B.
DRYER WHIRLPOOL WED7500GC0
Ron J.
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite to install previously diagnosed parts for a f6e3 error code. Installed new ACU resolved f6e3 error code completely. Returning console, ran washer thru test cycle until filled washed and drained with no issues."
James C.
REFRIGERATOR MAYTAG MBR1952KES Arrived on site and tested operation. I found that the unit is not cooling and co press or not running. Tested voltage and found all to be good. I found unit has a failed start device causing no cool. Installed new and tested operation. Unit working properly. Job complete