Service History 223

We serviced a
GE RANGE
Model ZDP48N4GH3SS
Near Austin, TX 78739
Leonardo
Job Details: 04/21/2021
Arrived on site to test unit for oven not working correctly. Customer said he found unit had not plugged all the way in. Checked voltage and voltage good unit working correctly at this time job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDP02CRBL1
Near Lakeway, TX 78738
Brandon
Job Details: 04/21/2021
"Arrived on site for customer complaint of unit not powering on and leaking, found bi metal tripped, I was able to jump bi metal and was able to run a cycle, found leaks coming from dispenser and sump, found so,e of the UI controls not responding. Ordering big metal, sump, dispenser, and UI. ; ordrng 1 W10258275 (Bi metal) and 1 WP8572205 (UI panel) and 1 WPW10780877 (Sump) and 1 WPW10224430 (Dispenser) and 1 Cnote (Auth/office to reschedule)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Lago Vista, TX 78645
Lou
Job Details: 04/21/2021
"Arrived on site to inspect wall oven not heating. Upon further inspection, customer said the unit heats but doesnt get to preheat temp. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees on Standard Preheat. Once the unit reached preheat, my temp reading was 311 degrees and reached peak temp,of 325 degrees. I tested the cooling fan and it is operating as designed. Tested the sensor and it showed 1179ohms. I am ordering the main control and sensor and office to schedule return service due to the availability of parts.; ordrng 1 W10839510 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Round Rock, TX 78681
David S
Job Details: 04/21/2021
arrived on site with dispenser motor to replace seized dispenser motor, replaced the unit and now the dispenser is operating as designed."
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/21/2021
"Arrived on site to replace gearcase, after replacing gearcase, I ran calibration cycle, unit tested good.
We serviced a
AMANA OVEN
Model AGR5330BAB3
Near Austin, TX 78725
Andy
Job Details: 04/21/2021
"Arrived on site for range door coming apart. Inspected unit and found bottom clips loose allowing bottom of door to come loose. Removed clips, readjusted and reattached. Tested and all operations are normal. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service."
We serviced a
KITCHENAID RANGE
Model KGRS505XSS00
Near Georgetown, TX 78628
Tommy
Job Details: 04/21/2021
Arrived onsite for lower oven not igniting. Upon arrival found unit igniter had failed. Top oven is operating as designed but lower oven igniter has failed .; ordrng 1 WP7432P143-60 (Igniter)
We serviced a
GE MICROWAVE
Model PEB7226DF2BB
Near Buda, TX 78610
Richard
Job Details: 04/21/2021
Arrived onsite for the microwave arching and not working. During inspection found that the wave guide cover is damaged.
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near Austin, TX 78739
Luis
Job Details: 04/21/2021
Arrived on site for no ice. Found broken wires at door hinge diagnosed unit will need a new freezer door. ; ordrng 1 LW10752121 (Fzr door ss)
We serviced a
WHIRLPOOL MICROWAVE
Model KEMC308KSS0
Near Austin, TX 78733
Kevin
Job Details: 04/21/2021
"Arrived on site and found oven door hinges are squeaking, and rusted. Will need to replace them both, only right hand side was prescreened. .; ordrng 1 WP9760574 (Left hinge) and 1 WP9760576 (Left hinge)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/21/2021
Arrived on site for Microwave is Not Starting or Operating. Found cavity thermostat was faulty and not giving a continuity reading. Ordering cavity thermostat to return and complete the repair. ; ordrng 1 W10269232 (Cavity Thermostat)
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Austin, TX 78704
Jacob
Job Details: 04/21/2021
Arrived onsite for unit not making ice and cooling. Unit was cooling. Couldn?t find anything wrong with the ice maker. Did see one of the water lines needed to be un kinked. Un kinked line. Dropped feet to the unit using a 1/4 in ratchet to check the water line and water valve. Put the unit back. While putting the unit back the left foot started to strip out.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78681
David S
Job Details: 04/21/2021
"Arrived on site for dishwasher not washing dishes. We inspected the unit and work area. We put the unit into diagnostics mode and found fault code F4e3 wash motor. We ran a diagnostics cycle and found the unit filling, dispenser door opening, draining and heating. We found the wash motor humming but not spraying. We spoke to the customer about needing the sump and motor assembly replaced. .; ordrng 1 W11087376 (Sump and motor assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lakeway, TX 78734
Robert
Job Details: 04/21/2021
Arrived on job for complaints of not draining. Corrected hose placement and test. No leaks detected at time of service
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Pflugerville, TX 78660
Matthew
Job Details: 04/21/2021
Arrived onsite to replace previously diagnosed parts. Replaced main harness. Tested all top burners and oven elements. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Round Rock, TX 78665
David S
Job Details: 04/21/2021
arrived on site to diagnose ice maker put machine into diagnostics and tested unit with diagnostic test 57, unit performed as designed.Customer instructed that ice maker wasnt really an issue but the led modules in the fridge section and freezer were flickering and now completely off. Used module from van stock W10695459, led in the fridge section is now lighting and the unit is functioning as designed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Andice, TX 78628
Tommy
Job Details: 04/21/2021
Arrived onsite for unit blower F8 E0 error code. Upon arrival found blower sensor not operating correctly. Pulled unit from wall found bottom cabinet not with complete seal spoke with builder to fix. Replaced unit blower and tested unit is now operating as designed. Left customer with whirlpool WiFi connection team number to connect to WiFi. Job Completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78733
Kevin
Job Details: 04/21/2021
"Arrived on site and found customer is still experiencing dishwasher randomly not draining, Found drain pump will always work in the diagnostic cycle, spoke with CS and replaced control board and vent fan.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78753
Andy
Job Details: 04/21/2021
Arrived on site to install previously diagnosed sump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL WASHER
Model WGT4027EW1
Near Kyle, TX 78640
Robert
Job Details: 04/21/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. Washer was uninstalled for repairs by customer and will be reinstalled by customer.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Austin, TX 78757
Scott
Job Details: 04/21/2021
"Arrived on site ,replaced sump and motor. Ran diagnostics all checks normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM0
Near New Braunfels, TX 78130
Andrew
Job Details: 04/21/2021
"Arrived on site to test unit for drain hose missing. Installed drain hose, tested unit, unit works good. No leaks detected. Advised customer on use of unit. Job complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Lago Vista, TX 78645
Lou
Job Details: 04/21/2021
"Arrived on site to inspect washer not working. Upon further inspection, I found the unit unplugged. Plugged it in and immediately the drain pump came on. I pressed start to clear the control and placed the unit in diagnostics showing error code F8E1. Cleared the code and continued with testing. Unit operated as designed until the hot water valve came on and I noticed that only the cold water hose was connected; no hot water connection. Continued with testing and the unit operated as designed. I found on page 8, of the Owners Manual, that if the owner is only using cold water, a Y valve must be used and both lines to the valve must be connected (photos). Advised the customer of my findings and what they needed to do in order for the unit to operate correctly and made recommendations for use & care. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY1
Near Liberty Hill, TX 78642
Tommy
Job Details: 04/21/2021
"Arrived onsite for unit still not making ice. Upon arrival found I had incorrect ice maker, ordering ice maker and harness. Office to reschedule upon receiving.; ordrng 1 W11029433 (Wiring harness) and 1 W10882923 (Ice maker)"
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Austin, TX 78746
Kevin
Job Details: 04/21/2021
"Arrived on site and found customer is experiencing control panel being unresponsive and pausing cycle, inspected washer and found saved error codes F5E1, F0E3, ran diagnostic cycle 51 and control panel paused on step 1, reset diagnostic cycle and this time it completed properly. Will need a new control panel to complete repair.; ordrng 1 W11162441 (Control panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78724
Andy
Job Details: 04/21/2021
Arrived on site for washer not spinning. Upon arrival customer informed me that is not the issue and that issue is unit making noise. Tested and inspected unit and found failed cam assembly rubber and wearing out. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW01
Near Round Rock, TX 78664
Jimmy J.
Job Details: 04/21/2021
"Arrived on site for sounds like it is running, but it is not cooling either in the freezer or the main refrigerator compartment. It also periodically makes a loud, buzzing sound. - can hear it running but not cooling, hardly anything in the freezer. Found fridge unplugged and at room temperature. Customer did not notice any frost build up on evap cover before unplugging. Plugged back in and compressor turned on immediately. Ran temps in freezer and over a 20 minute period it dropped from room temp to 42. Seems to be cooling as designed. Customer will monitor it over the next few days and reach out to us if it stops cooling and buzzing again.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Lampasas, TX 76550
Tyler
Job Details: 04/21/2021
"Arrived on site for refrigerator needing previously diagnosed ice bin door, gaskets and retainers as well as the door separator. After installing needed parts I found gaskets sealing fine, door to ice been is also functioning as it should and sealing. Door separator is functioning also. Did inform customer that unit will needs at least 4 days to fill bin with ice. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/21/2021
Arrived on site for COMPLAINTNOTE:ICE MARKER NOT MAKING ICE TEMPS ARE GOOD AND WATER WORKS FINE. Placed in diagnostics and ice maker motor filed. Removed ice maker and installed new ice maker. Found one of the wires from the harness to the ice maker damaged. Spliced wire and used wire nut to connect wire properly to avoid wire eventually breaking completely. Ran another test through diagnostics and ice maker is working as designed. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ
Near Cedar Creek, TX 78612
Richard
Job Details: 04/21/2021
Arrived onsite for the oven drawer out of alignment. During inspection found that the drawer is sitting too far to the right . Found that left liner leg is bent inwards.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78735
Leonardo
Job Details: 04/21/2021
Arrived on site to test unit for unit not draining. Test unit and found drain pump connection not secured. Secured wifI connection test unit and unit test good job complete.
We serviced a
GE OVEN
Model CT9550SH1SS
Near Georgetown, TX 78628
Lou
Job Details: 04/21/2021
"Arrived on site to inspect wall double oven not heating. Upon further inspection, the customer advised that neither of the ovens are heating. After several attempts in getting the unit into diagnostics, it finally responded and the displayed immediately showed error code F7F. Checking the tech sheet, it shows to replace the touch panel and UI. I cleared the control and tested the unit in Bake at 350 degrees. The unit failed to heat as an indication o father error code. The touch panel/UI is not communicating with the controls as it has failed
We serviced a
UNKNOWN MICROWAVE
Model UMV1160CW0
Near Austin, TX 78750
David
Job Details: 04/21/2021
Arrived on site to diagnose microwave with no power to it. Checked voltages and found good voltage at fuse. Found no voltage at control. Found the cavity thermostat open causing the failure. Replaced cavity thermostat and retested. Unit is now powering on and working as designed. Call complete.
We serviced a
GE WASHER
Model GTWS8455D0MC
Near Georgetown, TX 78633
Tommy
Job Details: 04/21/2021
Arrived onsite for previously diagnosed parts. Removed washplate and found implleer damaged. Looked at gear case and found no signs of damaged. Inspected unit gear case at bottom found no signs of oils or damage. Ordering unit impeller to come with washplate. Spoke with Susie returning with Gear case and shifter JIC but believe unit impeller and washplate will preform fix. Office to reschedule upon receiving parts. ; ordrng 1 WH01X10676 (Impeller) and 1 WH02X10382 (Screw cap)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/21/2021
Arrived on site to install previously diagnosed part. Removed belt and installed new belt. Squeaking is gone. Job completed.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS0
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/21/2021
"Arrived on site for customer complaint of stuck keypad error code, found failed console, I replaced console, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Canyon Lake, TX 78132
Noah D
Job Details: 04/21/2021
"Arrived on site to inspect unit for not draining, upon inspection found the drain hose clogged with disposal cap, pushed through cap and all functions returned. Complete"
We serviced a
WHIRLPOOL OVEN
Model KEMS308SBL00
Near Austin, TX 78730
Kevin
Job Details: 04/21/2021
"Arrived on site turn power off to unit and replaced appliance manager first, after reconnecting power all function house returns to oven. After reinstalling it took a short video of oven baking and microwave running and sent it to CS.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Dripping Springs, TX 78620
Luis
Job Details: 04/21/2021
"Arrived on site for dispenser and light issues. Per customer ice paddle will stick and lights flicking on and off and a times long delay,tested paddle multiple times found no sticking,tested led lights found issue with light switches,order dispenser parts incase need on return visit ordering led control and switches. ; ordrng 2 W11289496 (Switch)s and 1 W10804160 (Led power supply) and 1 W11109614 (Shield) and 1 W11109510 (Pad) and 1 W11109505 (Spring) and 1 W11087492 (Switch), states that autho needed"
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS02
Near Austin, TX 78746
Kevin
Job Details: 04/21/2021
"Arrived on site and inspected oven and found it is not heating. Found multiple saved error codes F6E4, F8E0 in history. Blower fan will run on low speed and high speed through component activation. Neither broil or bake elements are turning on though. Customer states this is after a self clean, spoke with techline and they recommended replacing TOD. Uninstalling this unit is very difficult, there is a wall on the right hand side that is very close to the oven. oven does not slide out of cabinet easily and needs to be lifted and pulled. replaced TOD and had difficulty getting oven installed again for the same reason. It is very hard to hold power cord behind oven in position while lifting and pushing. Made installation acceptable but it is still not perfect. After powering on unit after one minute error code F8E0 is shown during bake cycle. Customer states they have not seen this error code before. ; ordrng 1 W11348369 (Vent Cover) and 1 W11248652 (Blower fan)"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Austin, TX 78748
Jacob
Job Details: 04/21/2021
Arrived onsite for unit not heating. Looked at the unit. Found that the heating element was no good. Replaced heating element. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Lago Vista, TX 78645
Lou
Job Details: 04/21/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, customer showed me where the water was running down into the basement (photos). I found where the insulation under the unit was wet and brown (photos). Pulled the unit form the cabinets and found 2 small wet spots. Pressed the cancel button to engage the drain pump and found where the hose that goes to the disposal and connects to the drain hose to the drain pump was leaking at the connection (photos). I stopped the unit and disconnected the drain hose and adjusted and reconnected. Retested the draining function and the unit is no longer leaking water. Advised customer of my findings and they witnessed the repair and retest. Unit is operating as designed. No further water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAW11
Near New Braunfels, TX 78130
Noah D
Job Details: 04/21/2021
"Arrived on site to inspect unit for leaking from front of freezer door, upon inspection found the units drain pipe was clogged and not allowing water to escape. De-iced the back of freezer and pushed in the drain pan, replaced extension and collected balance. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Leander, TX 78641
Tommy
Job Details: 04/21/2021
Arrived onsite for refrigerator ice maker leaking. Upon arrival found unit frozen in due to bad ice maker and fill tube steamed out and replaced. Job Completed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78731
Scott
Job Details: 04/21/2021
Arrived on site for washer not finishing cycle . Ran diagnostics got long fill error . Found no water coming in on cold . Found debris in valve . Replaced valve . Re ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Austin, TX 78754
Andy
Job Details: 04/21/2021
Arrived on site for refrigerator dispenser issues. Found UI and adhesive needed. Removed failed part and replaced with new and added adhesive as needed. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS10
Near Austin, TX 78704
Jacob
Job Details: 04/21/2021
"Arrived onsite for unit not making ice. Customer also showed that the water was low pressure. Looked at the ice maker. Used jumper wire to get the ice maker to run but would not start.
We serviced a
GE RANGE
Model JB988S0H4SS
Near Lago Vista, TX 78645
Lou
Job Details: 04/21/2021
"Arrived on site to inspect range oven temps. Upon further inspection, customer advised that the oven temps are 100 degrees off. I tested temps and the unit only got to 314 degrees. I pulled the unit out to test the control and found the bake element not connected. Connected the element and tested the unit on Bake at 350 degrees and tested voltage at the connection and got 246V. Tested temps and the unit is operating as designed. Advised the customer of my findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Austin, TX 78744
Luis
Job Details: 04/21/2021
"Arrived on site for no ice. Found fill tube not inserted to fill cup also found blockage in fill tube,removed obstruction installed fill tube fully to fill cup tested icemaker water entering icemaker."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Waco, TX 76705
Al
Job Details: 04/21/2021
"Arrived on site and inspected dishwasher.Customer advised the washing issues were solved, but showed me the adjusters and rails were defective causing the top rack issues.Ordering the adjusters and rails needed to complete the repair.Office to schedule return services.Needs more work ; ordrng 2 WPW10546503 (ADJUSTER)s and 1 W11259785 (UPR RACK TRACK, LH) and 1 W11259786 (UPR RACK TRACK, RH) and 1 W11048936 (TRACK ASSY, UPR RH) and 1 W11048934 (TRACK ASSY, UPR LH)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS0
Near Austin, TX 78751
Matthew
Job Details: 04/21/2021
"Arrived onsite for dishwasher stopping prematurely. Upon inspection found unit is completing cycle. Ran diagnostics and all passed. Ran normal cycle and unit is functioning properly. Instructed customer on proper loading, insuring unit was getting hot water and recommended change in detergent. Job complete"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Georgetown, TX 78628
Jonathan
Job Details: 04/21/2021
"Arrived on site for washer that leaked and friend had fixed leak. Then customer went to use unit and had error Lo Fl when in use. Inspected unit and work area. Found drain line tied in to standpipe ( see SD-QUICKPIC). Performed diagnostics mode and checked fault codes. Found fault code F8-E1 long fill and F3-E1 overflow condition. Found F8-E3 caused by improper drain line. Ran automatic test cycle and found on step C4 no hot water to unit. Checked hot water at valve and found off position. Turned water on and ran automatic test cycle again. Found unit getting hot water. Informed customer on drain line and email customer insulation instructions. Unit tested good, no water leaks detected."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS0
Near Austin, TX 78739
Leonardo
Job Details: 04/21/2021
Arrived on site to test unit for unit not starting. Test unit and found unit not seeing door close. Found latch stuck in the close position. Corrected latch test unit and unit not getting water. Customer had water turned off under sink. Turn water on and not getting enough pressure. Advised customer to get Plummer to check valve job complete.
We serviced a
JENN-AIR RANGE
Model JDRP436HL00
Near Leander, TX 78641
Lou
Job Details: 04/21/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the fan noise, I removed and replaced the fan blower assembly and installed foam between the fan and back panel to stop/reduce vibration. Tested the unit with customer present and unit is operating as designed and quiet. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Leander, TX 78641
Tommy
Job Details: 04/21/2021
Arrived onsite for unit lower oven not heating found lower oven TOD out as bake and broil would not work. Ordering TOD office to reschedule upon receiving.; ordrng 1 WP4449751 (TOD)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/21/2021
Arrived on site for Wet clothes or will not spin or finish cycle - SP W10754551 - PRE-ID W10634026 - SP W10754551.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFA35SWHN01
Near Martindale, TX 78655
Noah D
Job Details: 04/21/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the valve shorted. Replaced valve and tested unit, no change, cleared ice from tubing and all functions returned. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Cedar Park, TX 78613
Justin
Job Details: 04/21/2021
Arrived on site for a dishwasher visibly leaking. Upon arrival customer stated they found leak coming from a big dent on the top back left ha d corner. Upon further inspection I found the unit had a big crack on the top and the dent on the back was causing a gap in the weld allowing it to leak. I put the unit into diagnostics mode and found stored error code F8E1 for inlet water error. I then ran a test cycle and was able to see unit leak from back top left. I observed no other leak on the unit. I also found the float switch drip tray completely missing and allowing float switch to just lay on the ground. I called techline and spoke to Austin and received SR# 7730567055. Austin then transferred me to trade care team. I then spoke to Stephanie. She authorized two times labor and gave adjustment# WW6Q500NL2. Ordering tub and drip tray. Office to reschedule. ; ordrng 1 W11025993 (Drip Tray) and 1 W11409866 (Tub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78730
David
Job Details: 04/21/2021
"Arrived on site to install icemaker to resolve no ice condition. Found the mold heater OL with 0 resistance causing the ice to stick. Replaced icemaker and retested and unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Kayman
Job Details: 04/21/2021
"Arrived onsite for dishwasher that wont drain. Upon inspection I found the drain pump sounded a little abnormal. I removed the drain pump and found it is different than the one that I have with me today, the one I have matches this model so I replaced the drain pump and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service job complete."
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Austin, TX 78758
Scott
Job Details: 04/21/2021
Arrived on site for oven not heating properly . Found aluminum foil covering vent holes in oven . Removed foil and ran temp checks . Adjusted 10 degrees. Re ran temp check all checked normal. No gas leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Round Rock, TX 78665
David S
Job Details: 04/21/2021
Arrived on site for fridge light being out. We inspected the unit and work area. We found one of the lights under the ice maker out. We replaced the light module and it started working again. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHAXSL02
Near Georgetown, TX 78633
Jonathan
Job Details: 04/21/2021
"Arrived on site for refrigerator ice melting and center mullion is very hot. Inspected unit and work area. Found ice door not closed. Inspected for damages and none found. Found condenser fan not running, tested voltage and found within range. Will be able to repair ice door house and will need to replace fan motor. Repair ice door and replaced condenser fan assembly. Tested ice maker cycle. All tested good, no water leaks detected.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS0
Near Austin, TX 78750
David
Job Details: 04/21/2021
"Arrived on site to install previously diagnosed parts to resolve beeping when unit was on, and not functioning. Replaced display and console to resolve beeping and display issues. Retested and unit is no longer beeping and induction is working as designed. Call complete."
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWS2
Near Austin, TX 78731
David
Job Details: 04/21/2021
"Arrived on site for dishwasher not running and dissolving soap. Ran unit and heard it fill, but wash motor never came on. Could hear diverter just clicking and spinning. Found error code F7E1 for no heat. Ran unit in diag mode and wash motor never came on, just constant diverter clicking. Replaced sump and retested. Unit now working as designed and heating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78758
Scott
Job Details: 04/21/2021
Arrived on site for UI not responding . Found when setting measured dispensing control would stop and freeze up. Replaced control and UI . Ran measure dispens again . Control would stop but didn?t freeze up. Called tech line ran couple testes on dispenser and found this is a normal function .No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Leander, TX 78641
Kayman
Job Details: 04/21/2021
Arrived onsite for microwave with door that wont stay shut. Upon inspection I found the interlock switches were both depressed and stuck in. The spring have failed. I replaced both interlocks and tested the unit. The unit is heating as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Leander, TX 78641
Kayman
Job Details: 04/21/2021
Arrived onsite for microwave with frame that looks bent. Upon inspection I found the right side bent outward a small amount allowing the frame to show. I was able to remove the control panel and secure the side of the wrap so that it covers the frame. Due to the material of the wrap and the way its mounted it can cause the frame to shift position and appear warped. The unit is otherwise working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW90HEFC1
Near Austin, TX 78731
David
Job Details: 04/21/2021
"Arrived on site to follow up on washer that is not running cycles. Tested latch and found latch locking and unlocking properly properly with current and new Latch. Control is not allowing the unit to advance. Office to schedule when we get parts. ; ordrng 1 W11201288 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FH00
Near Leander, TX 78641
Justin
Job Details: 04/21/2021
Arrived on site to install previously diagnosed parts. I found we did not have right harness. Ordering research for main harness to return for repair (harness needed in SD pic). Bringing all parts back for repair and need other harness to complete. Office to reschedule. ; ordrng 1 MainHarness (Research)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Kyle, TX 78640
Richard
Job Details: 04/21/2021
Arrived onsite for the dryer not working properly. During testing found that that the motor is causing the issue.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78738
Brandon
Job Details: 04/21/2021
"Arrived on site to replace failed dispenser, console, and bellow, after replacing, unit tested good, no leaks."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Justin
Job Details: 04/21/2021
Arrived on site for dishwasher not heating. Upon further inspection I found the heating element visibly open and rusted. I found the customer has really hard water and advised her on cleaning the unit regularly. I put the unit into diagnostics mode and found stored error code F7E1 for no heat.The customer accepted. I installed the new heating element and then ran a test cycle in diagnostics. I monitored amp draw on the heater and it is now running as designed. No leaks observed at the time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Round Rock, TX 78665
David S
Job Details: 04/21/2021
Arrived on site for ice maker not cycling. We inspected the unit and work area. We put the unit into diagnostics and found error code e2 in step 56. We put the unit through test 57 and ran a harvest cycle the ice maker started the cycle but never finished it. I spoke to the customer about the unit needing an ice maker to complete the repair. We installed the new ice maker we tested the ice maker in test 57 again and found it completing the cycle. We also ran ice maker fill test and found it filling with water.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABB4
Near Austin, TX 78748
Leonardo
Job Details: 04/21/2021
Arrived on site to test unit for unit not starting. Test unit and found bad control board. Ordering new board office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Cedar Park, TX 78613
Kayman
Job Details: 04/21/2021
Arrived onsite for wall oven not responding to touch. Upon inspection I confirmed the complaint. I cycled power off and replaced the main control and console. I powered up the unit and tested function. The unit is working as designed but we could not get it connected to WiFi. I left the whirlpool WiFi teams number with the customer so they can help assist in getting the unit connected. Job complete.
We serviced a
GE REFRIGERATOR
Model PSE25KGHBHBB
Near McGregor, TX 76657
Al
Job Details: 04/21/2021
"Arrived on site to inspect side by side refrigerator water dispensing and ice production issues.Swapped out customers filter and inserted the bypass.Found voltage was powering the valve, but the solenoids werent opening causing a loud pulsating sound even after I checked the water source at the wall.Ordering the valve.Office to schedule return services due to part availability.Needs more work.; ordrng 1 WR57X10032 (REG, WATER INLET)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near New Braunfels, TX 78132
Andrew
Job Details: 04/21/2021
"Arrived on site to test unit for stops not staying in place. Replaced stops, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL OVEN
Model KEMS308SSS05
Near Georgetown, TX 78633
Jonathan
Job Details: 04/21/2021
Arrived on site for oven having long preheat time. Inspected unit and work area. Per diagnostics mode and found error F6-E0 communication error. Check terminal connections and tested operation found all controls responding properly. Gained access to a Appliance manager control. Measured resistance at T3-3 to fuse and found element opened/failed. Contacted parts department (SR) and found no ETA available on part. Spoken with customer on back order part. Office to schedule return.; ordrng 1 WPW10207398 (BAKE ELEMENT )
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78731
Kevin
Job Details: 04/21/2021
"Arrived on site and replaced gearcase, actuator, cam kit, shield and belt Diagnosed on previous visit. After replacement ran a diagnostic cycle to confirm correct operation, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78736
Leonardo
Job Details: 04/21/2021
Arrived on site to test unit for damaged console. Found broken console on right side. Replaced console test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWX600XW1
Near Lakeway, TX 78734
Robert
Job Details: 04/21/2021
Arrived on job for complaints of leaks in tub. Found the valve on housing not closing properly.After replacement test operation and hoses are old and the gasket no longer sealed properly. Customer aware of hose issue andwill purchase replacement hoses.
We serviced a
GE MICROWAVE
Model psb9120sf1ss
Near Georgetown, TX 78628
Jonathan
Job Details: 04/21/2021
"Arrived on site for GE Advantium microwave with no power. Removed unit and disassembled. Measured resistance on noise filter fuse and found closed. Tested cavity and magnetron fuse and all are closed circuits. Found convection fuse opened. Bypassed fuse and found power at control. Will need to replace fuse. . ; ordrng 1 CUSTOMERREQPM and 1 WB20X10048 (THERMOSTAT ) and 1 WB21X10149 (CONVECTION FUSE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Waco, TX 76708
Jonathan
Job Details: 04/21/2021
Arrived on site for a refrigerator that?s leaking from the icemaker. Inspected unit and work area. Found icemaker not even fully connected on the screws causing the leak. Adjusted the icemaker to fit properly onto the wall screws and tested unit. Unit still began to leak. Replaced icemaker and tested unit found the first left hole screw sliding due to the hole being stripped.Unit was holding and filled without leaking. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Pflugerville, TX 78660
Scott
Job Details: 04/20/2021
"Arrived on site for water staying in tub . Found after taking to customer , the water under the filter cup , told customer this is normal. Another complaint was poor washing . Ran diagnostics and found water pressure making hammering in lines causing poor fill in washer . Turned valve down and unit filled normally. Re ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78744
Luis
Job Details: 04/20/2021
"Arrived on site for unit not defrosting. Replaced ui and main control,informed tenant she will need to defrost unit 24hrs due to excessive amount of ice build up on evaporator"
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS2
Near Austin, TX 78737
Leonardo
Job Details: 04/20/2021
Arrived on site to replace chimney. Found chimney to small will need extension office to reschedule. ; ordrng 1 W10337357 (Chimney extension)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Briarcliff, TX 78669
Brandon
Job Details: 04/20/2021
"Arrived on site for customer complaint of flames not going down to simmer, I adjusted all valves, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Marcos, TX 78666
Andrew
Job Details: 04/20/2021
Arrived on site to test unit for smelly clothes. Advised customer to clean unit with affresh. Job complete.
We serviced a
GE RANGE
Model JGBS04PPH2WH
Near Austin, TX 78751
Richard
Job Details: 04/20/2021
Arrived onsite for the oven pilot light not staying lit. Upon inspection found that the carbon build up on the flame spreader is falling onto the pilot light causing it to go out. Will need to replace both flame spreader and pilot light assembly.
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLSS6
Near Leander, TX 78645
Justin
Job Details: 04/20/2021
Arrived on site for a dishwasher not starting. Upon further inspection I found the console worn out and the UI not functioning. I installed both items and then tested the unit. The unit is now running as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS2
Near Kyle, TX 78640
Richard
Job Details: 04/20/2021
Arrived onsite for the microwave door panel not working properly. Installed new door and it was defective the display did not come on and all the button did not work. Reinstalled old door and all functions tested fine except for the buttons that the customer stated arent working. Reordered the door. Office to schedule ; ordrng 1 W10860351 (Microwave door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Pflugerville, TX 78660
Matthew
Job Details: 04/20/2021
Arrived onsite for dishwasher not heating. Upon inspection found heater visibly failed. Will need heater replaced. Office to reschedule when part is available.; ordrng 1 W10518394 (heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WED560LHW1
Near Austin, TX 78729
David
Job Details: 04/20/2021
"Arrived on site to diagnose dryer that was not drying, but also getting unit super hot. Ran unit and checked airflow. Found minimal airflow in unit. Removed vent hose and found good flow from unit. Checked vent outside and it looks like vent is partially blocked off. Maintenance will resolve the issue with outdoor vent, unit itself is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Austin, TX 78745
Luis
Job Details: 04/20/2021
Arrived on site for ice build up in fresh food found evaporator incased in ice will need to follow service pointer W11092686F procedure for unit.
We serviced a
KITCHENAID OVEN
Model KESC307HBT0
Near Austin, TX 78746
Kevin
Job Details: 04/20/2021
"Arrived on site and inspected range and found breaker is off, after resetting it Found bake will turn on, broil will turn on, and all elements except the right rear will turn on and are operating normally. Found the right rear infinite switch has dropped down into the control panel, there is a single brass mounting nut that holds it in place and it is off. This is causing a Short when it is turned on that trips the breaker. after resetting infinite switch confirmed this element is also working properly. Breaker did not trip with all elements on and bake and broil running. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ2
Near Leander, TX 78641
Lou
Job Details: 04/20/2021
"Arrived on site to inspect microwave blower not changing speeds. Upon further inspection, I tested the blower and found it only operates in high speed. I removed the unit from the wall and found the blower harness connection was installed backwards from the manufacturer. I corrected the connection and tested and it is operating as designed. Placed the unit back on the wall and retested and unit continues to operate as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Leander, TX 78641
Lou
Job Details: 04/20/2021
"Arrived on site to install previously diagnosed and ordered part. Due to water overflowing into the RC bottom section from the evaporator drip pan, the previous tech ordered a drain tube with P trap. I pulled the unit and inspected the drain tube at the back of the unit and found a small amount of insulation debris inside. Cleared the tube and reinstalled it and sealed the gap with silicone. Disassembled the RC section and cleared the ice/water from the bottom panel and evap drip pan and tested the drain tube and the unit is operating as designed. Using my steamer, I sprayed hot water and steam down the drain tube to clean it out. No water leaks observed at the end of service, job completed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ0
Near Georgetown, TX 78633
Chase
Job Details: 04/20/2021
We serviced a
JENN-AIR RANGE
Model JIS1450DS2
Near Georgetown, TX 78626
Chase
Job Details: 04/20/2021