Local Reviews
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Lou S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher rack issues. Upon further inspection, the customer showed me the top rack was missing a wheel on the adjuster causing the rack to sag on the left side. I removed and replaced both adjusters being as there are two to a kit. I put the rack back in the unit and tested and the unit operated as designed. No water leaks observed during service, job completed."
James C.
VENTHOOD KITCHENAID KHTU165RSS1 Arrived on site and tested operation. Found lights not working due to a failed fuse. Unit will need new fuse to repair. ordrng 1 WPW10235651 (fuse)
Lou S.
REFRIGERATOR WHIRLPOOL GT2SHMXMS00 "arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer opened the rc section door and showed me where the water was collecting on the top shelf. I found that the water was leaking from the vent hole going to the fc section. I removed all the contents in the fc section and a large amount of ice in the evaporator drain pan and the drain was frozen over, which is the cause of the water leaking into the rc section of the unit as it would spill over into the vent hole that leads to the rc section. I removed the Evap cover to expose the evaporator and its components. I was able to break away most of the ice by hand and I used my steamer for the remainder of ice. Using my steamer I was able to blow out the drain and clear the drain tube. I removed the back cover to verify that the drain tube was no longer clogged. I installed a heat probe to the evaporator heater that leads down into the drain port and will eliminate a
Jerry C.
REFRIGERATOR KITCHENAID KRFC704FBS00 "I removed and replaced both evaporators after noting the low side was in vacuum at 20” and the high side at 85 psi and cooling in the fc was minimal at 42 degrees and then charging and re-evaluating the system. After vacuuming for extended 20 minutes and then monitoring for an additional 20 minutes, I charged with the 4.65 oz of refrigerant as directed. The unit showed the same exact signs as prior and the frost pattern on the fc evaporator only grew to 5 inches, as it did prior to the evaporator replacement. I contacted the mfg, tech Mike. I advised the technician of my findings and lost the tech. Called back and reached Steve. The technician said that the system must be isolated at each high and low side of rc and fc evaporators. I advised the technician that the entire system has been vacuum tested with no apparent loss of vacuum after 20 minutes and isolation will not show any difference. The tech said that “only a bad compressor would cause t
Steve C.
DRYER WHIRLPOOL WED8500DC4 Arrived on site to replace the facia due to short and no sound. Replaced facia and tested the unit. Unit heats and works properly. Advise customer to clean air vents every six months.
Clif L.
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to diagnose an oven that needs cleaning for inner glass. Informed homeowner of cost of cleaning and she assumed call today was covered under manufacturer warranty. I informed homeowner cosmetic issues were only covered for 180 days after closing on the home.
Brandon C.
DISHWASHER KITCHENAID KDFE104DSS1 arrived on site for customer complaint of unit not draining or washing properly. Found infestation and chewed wire harnesses. Quoted customer for wire harness and control board. He is going to buy a new unit. Collected service fee on cc.
Brandon C.
WASHER MAYTAG MVWC416FW0 "Arrived on site for customer complaint of broken agitator, found agitator was broken. I replaced agitator."
Clif L.
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site to diagnose a cooktop that has a knob rubbing on cooktop service when fully depressed. Found inproper mounting used on cooktop causing a drop on the manifold and valves to sit lower than normal. Reshaped bottom of cooked up to compensate for mounting but did not remove mounting as it is not affecting function of the machine after correction. Replaced center knob due to damage caused by improper mounting. All is working properly at this time and no other repairs are needed.; ordrng 1 CNOTES (ONLY ONE KNOB USED)
Brandon C.
DRYER WHIRLPOOL WED5800BC0 "Arrived on site for customer complaint of dryer not heating found broken heating element. I replaced element, unit tested good.
Clif L.
DISHWASHER KITCHENAID KDTM354DSS0 Arrived on site to diagnose a dishwasher that smoked during use. Tested unit and found all four lower rack wheel assemblies have wheels coming off. All for assemblies will need to be replaced to complete repairs. Return date is set for 12/5/18.; ordrng 4 WPW10195417 (wheel)s
Brandon C.
WASHER WHIRLPOOL WTW7000DW0 "Arrived on site for customer complaint of washer not powering on. I was unable to power unit on at power button, I was able to access diagnostic mode and found faulty UIB/console. I quoted customer for console, they are going to buy a new unit. Collected service fee on cc. F6E2 error code."
James C.
REFRIGERATOR WHIRLPOOL MHN33PRCWW1 Arrived on site and found unit in a cycle. Waited for cycle to complete and found door unlocking and opening properly. Ran diagnostics and found no faults. Blew through pressure hose to test if clear and found no obstruction. Inspected drain pump clean out and found it to be clear. Unable to duplicate issue and unit working properly at time of service. Job complete
Arthur B.
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived onsite for customer complaint of wall microwave not starting. Tested unit and found UI not responding to touches but display is illuminated. Will need inverter, UI and control. Extended warranty must approve parts before we can proceed. OF to R/S. Turned unit off at breaker at this time.; ordrng 1 CNOTE (NEEDS AUTHO )"
Robert J.
DRYER GE GTD65EBSJ3WS Arrived on job for complaints of noise. Checked slides and idler both in good condition. Adjust flashing under drum ran test after adjustments
Arthur B.
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived onsite for customer complaint of dishwasher leaking from bottom of unit. When arrived, customer floor has bowed and warped from all the leaking. Customer did sign damage waiver regarding working with water. Removed bottom toe plate and found water was leaking from the water supply union that is connected to the water valve at the dishwasher. Advised customer of findings and advised that this is considered an install issues and not a malfunction of the unit. Customer will be in contact with Kiva Expressions regarding issue. Water turned off and no further work performed."
Brandon C.
MICROWAVE WHIRLPOOL WMH53520CS7 "Arrived on site for customer complaint of unit not operating all the time and giving code of open/close door as well as light not working. Found faulty control board as well as interlocks and switches. I replaced control and interlocks, unit tested good"
Scott M.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for no heat dryer . Found highlimit thermostat had blown . Replaced thermostat , also found loose connection in wall outlet , recommended getting an electrician to take a look at . No lint build up at time of service . Job complete ."
Leonardo C.
OVEN KITCHENAID KSGG700ESS1 Arrived on site to test unit for unit making noise when unit is cooling. Test unit and found blower making rattling noise. Replaced blower test unit and no noise coming from blower any more job co plate
Jonathan S.
REFRIGERATOR JENN-AIR JS48NXFXDE01 Arrived on site and no answer at door. Called customer again and contacted office (SP). Tagged door at 8:45.; ordrng 1 SEENOTE (NO SHOW)
Leonardo C.
DISHWASHER IKEA IUD8010DS2 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Unit getting waster but not spraying. Test motor and motor getting power but not coming on. Replaced sump and motor test unit for leaks no leaks present unit washing job complete
Luis M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site temp issue. Removed Evap cover found small iceball on inlet to evaporator,removed ice checked joint no,dye on joint,found no trace of dye on side or bottom of coil. Removed compressor cover checked compressor compartment no dye found. Checked pressures,low side -20 high side 80. Called tech support gave history and finds from today’s visit. Per tech support sending information to product review team. File#7723570651"
Kevin B.
REFRIGERATOR JENN-AIR JS48NXFXDE00 "Arrived on site and inspected refrigerator and found fresh food door is protruding out more than freezer door. It is still sealing properly on the gasket. Took several pictures. Found that when the fresh food door is opened it makes contact with the wood cabinet, The surrounding wooden cabinet does not have the correct space to allow the refrigerator to sit levels. Cabinets will need to be corrected then refrigerator level before any further adjustment or change of parts. Leveling both doors will also mean that wooden facade would be unlevel. No water leaks from connections at time of service."
Tyler B.
OVEN WHIRLPOOL WOD97EC0HZ00 "Arrived on sote for fan speed error. According to research lead me to failed control. R&R control and tests good, all functions working"
Brandon C.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for customer complaint of unit making a noise and not cooling or making ice. Found defrost issue, found open defrost heater. Ordering defrost heater. ; ordrng 1 WP12729128 (heater)"
Wesley P.
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site and found strike bent. Corrected by adjusting strike. Unit is now operating as designed.
Brandon C.
ICE MACHINE WHIRLPOOL KUID508ESS1 "Arrived on site for customer complaint of no ice production, found bad condenser fan motor, I am ordering fan motor kit. ; ordrng 1 W10124096 (fan,motor)"
Wesley P.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site and installed diffuser due to diffuser being constantly open. All else checks good. Unit is operating as designed.
Wesley P.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site and found loose connection to compressor. Tested unit and found all checks good after curing wire connection. Unit had been left off.
Wesley P.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site and assisted the maintenance man to determine he wished to thaw the unit due to having been left open. While in use and froze over Evap. If symptom re occurs. Return with harness and heater.
Lou S.
WASHER WHIRLPOOL WTW5500XW2 "arrived on site to inspect washer top panel not secured. Upon further inspection, I found that the top panel was not secured on the left and right sides from previous service. I secured the top and tested it. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR KITCHENAID KRFC604FSS00 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the fc section right bracket due to the original not sliding good. The grease on the original was gunked up and not allowing he bracket to slide in and it smoothly keeping the fc door from closing properly. I tested the door by opening and closing it and it operated as designed. No water leaks observed during service, job completed."
Thomas L.
DRYER WHIRLPOOL WED8900BC0 "Arrived on site for lent housing not sitting in case properly, found that bottom tab was not seated properly, adjusted and all operations are normal. Dryer vent is clear and instructed homeowner to clean vent periodically."
Thomas L.
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for unit that would not fill with hot water. Tested unit and hot water did not work. Found unit as a failed hot water solenoid. Replaced inlet water valve assembly. Unit now works properly with no water leaks. Enter the home through garage door and exit home the same way.
Steve C.
DISHWASHER KITCHENAID KUDE48FXSS5 Arrived on site for the unit is not draining. Tested the unit and found unit is full of water and not draining. Found glass blocking the drain pump. Removed the glass and tested the unit. Unit works properly and all water connections were dry at the time of service.
Clif L.
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to replace capacitor and gearcase for washer. Replaced gearcase and cap and tested unit. Found control and actuator not needed. All is working properly at this time. No leaks were found at time of service.
Paul R.
RANGE JENN-AIR SVD48600P "Arrived onsite for the range with the oven door not closing because of broken hinges, the door gasket is worn, the RF cooktop burner wont light, and the oven light bulb is broken in the socket. I found the hinges broken, the door gasket worn, the FR cooktop burner with a delayed ignition, and the light bulb burned out because the globe is missing. I replaced the hinges, door gasket, & oven light assembly. I cleaned the ignition holes in the RF burner and tested the burner. The burner lights correctly. I checked the oven temp at ms’s request and found the oven cycling between 329-371 leaving the oven with a 350 degree average temp. Call complete."
Leonardo C.
OVEN KITCHENAID KSGG700ESS1 Arrived on site to test unit for panel not responding. Test unit and unit giving F2E1 error shorted keypad ordering new panel W11029431 reschedule for Friday 12/7 ; ordrng 1 W11029431 (CONTROL PANEL STAINLESS )
Lou S.
COOKTOP WHIRLPOOL KCGS556ESS02 "arrived on site to inspect cooktop flames. Upon further inspection, the customer advised that the middle burner flames were not right. I turned the burner on to test and found that when turning the larger burner on, sometimes it will pop and show an orange flame. I explained the orange flame issue with the customer and advised of the pipe dope getting into the gas line and mixing with the gas causing this. I verified that the orifices were clean/clear. I tested the other burners and all operated as designed. No gas leaks detected during service, job completed."
Lou S.
DISHWASHER WHIRLPOOL KDTM354ESS3 "added this call from the home to inspect the dishwasher not drying. I placed the unit in diagnostics to test with error code F6E1-low water dispensed. I cleared the code and continued with testing. The unit never dispensed water into the tub. Looking under the sink, I found that the water was not turned on. The customer advised that it was on when the builder did the final walk-through and must’ve turned it off afterwards. I turned the water on and restarted testing. The unit operated as designed; drain pump engaged and drained the water and using a cup of water, I tested the element by pouring the water on it and it sizzled and was very hot. I advised the customer that when the unit doesn’t operate correctly, the control can shut the element off as a safety precaution. The unit is operating as designed. No water leaks observed during service, job completed."
Wesley P.
MICROWAVE WHIRLPOOL MMV1174DS4 Arrived on site and repaired with no parts. Upper cam had come off of interlock. Reinstalled. C
Scott M.
DRYER WHIRLPOOL WED75HEFW1 Arrived on site for erratic controls . Found the start button is sticking causing disruptions to controls . Will need UI panel and will return with control if needed . Return 12/6. No lint build up at time of service . Also was getting restricted air flow . Advised customer to have contractor take a look at exterior vent . ; schdld next appmnt for 12/6 THU !
Clif L.
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to diagnose a dishwasher with a heavier than normal door. Found friction pads broken. Replaced friction pads and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Clif L.
MICROWAVE JENN-AIR JMW2430DP01 Arrived on site to diagnose a microwave/oven combo that is not operating. Found control completely unresponsive. Reset controls through breaker cycling. Tested unit and found all is working properly at this time. No further repairs are needed.
Jerry C.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "WRF993FIFM00 Arrived to inspect cooling issue. I found the rc and fc chambers both slightly below room temperature and all fans and the compressor were running. I found the fc evaporator leaking from under the fc evaporator thermistor and the evaporator will require replacement. The compressor has operated within the ruptured sealed system condition for an extended period and was making excessive noise and will require replacement. Office to order fc evaporator, compressor, service port and non-dye drier. Please allow three hours for service and include oil free gauges. No water connections to unit.; ordrng 1 CNOTES (3 HOURS SERVICE) and 1 OILFREEGAUGES (OIL FREE GAUGES ) and 1 TJ90SF8404 (SERVICE PORT ) and 1 W10843121 (drier-tube) and 1 W10903340 (compressor) and 1 W11035643 (evaporator)"
Clif L.
DRYER MAYTAG MGDB725BW0 Arrived on site to diagnose a dryer that is intermittently not heating. Found weak coils on gas valve assembly causing unit to dry first load but not any loads after until coils cooled off. Replaced gas coils and tested unit. Found all is functioning properly at this time.Coils
Paul R.
RANGE WHIRLPOOL PRG4810LP "Arrived onsite for the range with a clicking sound coming from the left rear burner when turned off. Mr also stated the little oven will not light. Mr stated that prior to the last company coming out, they had to turn on the large surface burners to get the large oven to light. I found the LR valve switch passing voltage all the time to the ignition module. I found the wire nut loose to the ignitor on the small oven and after tightening the connection the ignitor and oven worked as designed. The regulator is letting to much gas pressure in and locking the valves up on the ovens. I tapped the regulator and the flame size went down. Need to replace the switch and the regulator to complete service. The regulator is discontinued. Ordering switch. RS for Fri. 12/7; ordrng 1 WP73001321 (SWITCH- IG)"
Thomas L.
ICE MACHINE KITCHENAID KUIC15PHZS Arrived on site as unit would not progress once clean cycle was selected. Found water level sensor was not sensing fluid . Replaced and u it now activates the clean cycle properly. Water connections were dry
Jonathan S.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site for refrigerator have low ice production. Measured temperature in ice container at 15°. Measured temperature in freezer at 0°. Inspected ice container and found ice size smaller than normal (see SD-QuickPic). Inspected FC and RC evaporator. Checked ice maker fault codes, found E0= no errors. Checked ice maker thermistor and received 01 for temperature cooler than harvest temperatures. Ran harvest cycle and completed. Ran fill cycle and checked ice maker and filled water. Checked ice maker fan and checked air flow. Called tech support and spoke with Andrian went over test results and history. He stated to replace ice maker (SR7723512175). Customer stated that Tricity appliance had already replaced control, inlet valve and ice maker twice. They had been out a total of 9 times from September to November (see SD-QuickPic of Tricity invoice. Checked water pressure, checked for ice buildup by adapter. Checked ice maker and found water al
Wesley P.
WASHER ROPER RTW4516FW Arrived on site and found unit operating as designed. Customer concerned about water level. Advised on use and care. All checks good.
Clif L.
RANGE WHIRLPOOL JGS1450DP0 Arrived on site to diagnose a range that will not bake or broil. Tested unit and found cooling fan motor locked up. Replaced cooling fan motor and tested unit. Found all is functioning properly at this time.
Kevin B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and replaced leaking pump and motor, after replacement ran a diagnostic cycle and all function has returned two dishwasher. No water leaks from connections at time of service, job complete."
Steve C.
FREEZER WHIRLPOOL WRF535SWHZ00 Arrived on site for the unit has frost buildup in the freezer. Tested the unit and found the freezer gasket is not making a good seal. Used a heat gun to expand the gasket. Tested the unit and unit works properly. All water connections were dry at the time of service.
Tyler B.
REFRIGERATOR MAYTAG WRF560SEYM "Arrived on sote for no calling. Found EVAP completely frozen. Advised customer on defrost procedure. Unit will need thermester kit, and return with EVAP fan. Place on cancellation list for faster service if possible No leak on site ; ordrng 1 W10902214"
Thomas L.
OVEN WHIRLPOOL WOC95EC0AS04 Arrived on site for unit not heating properly. In diagnostics I found unit had been calibrated upwards 20 degrees. I also found the control to be reading the inside oven temp at 144 degrees when it was only 124 degrees. Unit had been raised but is severely under cooking foods. ; ordrng 1 W11097386 (cntrl-elec)
Steve C.
WASHER GE GTW460ASJWW Arrived on site and found it is a motel and the unit is being used as a commercial use. Office advise extended warranty will not cover commercial use
Paul R.
WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer not completing a cycle. Ms stated the washer is completing the cycle after SM Replaced the control. Ms stated that the washer is over filling with water in the soak cycle. I tested the unit in auto diagnostics and the unit worked as designed. I checked stored error codes and found F8E1. I erased the code and checked the pressure switch line from the tub to the control and found no holes in the line. I removed the line from the control and blew thru it to make sure it was clear. When I reattached the hose the drain pump turned on. I disconnected the line and the pump turned off. I blew thru the line again and when I attached it to the control the pump stayed off. I removed the basket and found a lot of debris in the bottom of the tub. I suspect debris in the air trap and I advised ms to get a washer cleaner and clean the unit. Call complete. I called techline and reported my findings to David SR# 7723575762.
Jerry C.
ICE MACHINE KITCHENAID KUIS18PNZB2 KUIS18PNZB2 Arrived to instal previously diagnosed and ordered parts. I removed the failed valve and installed the solenoid. I vacuumed the system and then charged with the mfg prescribed amount of refrigerant after verifying complete vacuum of the system. The unit started production as designed and I verified one slab was created and the unit continued production. No leaks observed during service.
Scott M.
WASHER WHIRLPOOL MVWB835DC3 Arrived on site for poor washing and wet clothes at end . Found cold water was off also got a overload / off balance error . Customer instructed on proper loading . Ran diagnostics all checked good . No water leaks detected at time of service . Job complete .
Arthur B.
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived onsite for customer complaint of wall oven not coming on. Removed control and found thermal fuse has blown. Removed back panel and found TCO blown as well. WPW10545255 (Thermal Fuse) WP4449751 (TCO) . Removed and replace both TCO and thermal fuse. Reassembled and tested. Unit powered up and began heating. No other issues found."
Scott M.
MICROWAVE JENN-AIR JMC1150WB00 "Arrived on site for dead microwave . Found secondary switch is not opening and closing , stuck in open position . Also found wire HARNES burned up at connection on filter board . Will need switch, wire harness , and filter board just to see if any other parts are needed . All parts needed are NLA; ordrng 1 3405-001032 (switch-micro) and 1 DE96-00399B (filter,noise) and 1 DE96-00500A (WIRE HARNESS )"
Arthur B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived onsite to install new door and damper to french door refrigerator from prior tech’s diagnosis. Removed warped door and installed new replacements. Removed and replaced noisy damper as well. Tested unit. Damper works as intended. Door seats well to cabinet. No other issues found. All water connections were dry at time of service.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for refrigerator not making ice. Customer said, “it’s making ice like a champ just not dispensing “. Performed diagnostics mode and found ice container stripped and when is unit it will not rotate. Will need to replace ice container to complete repair. Schedule return for Wednesday the 5th.; ordrng 1 SEESTICKYNOTE and 1 WPW10347093 (ICE CONTAINER )"
Al R.
OVEN WHIRLPOOL WFC150M0EB1 "Arrived to inspect range ( burners are not heating oven is not working but lights are turning on). I removed the plug to the range and tested the 240 voltage outlet with my multi meter. I got 151 from L1/L2, L1/N 125, L2/N 61. I informed the customer of my test results and I advised them to consult with an electrician.NO PARTS USEDJOB COMPLETE L1/L2= 151L1/N= 125L2/N= 61"
Jonathan S.
WASHER MAYTAG MVWC350AW1 "Arrived on site for washer not agitating. Per diagnostics mode and ran automatic test cycle. Found motor performing agitation cycle. Gained to agitator cam and found agitator dogs broken. Will need to replace with agitation cam kit. Customer approved estimate. Schedule return for Wednesday the 5th. Paid in full on credit card. Customer requesting to mail copy of invoice. ; ordrng 1 285811 (cam driven) and 1 SEENOTE (REQ MAILED COPY OF INVOICE )"
Brandon C.
RANGE WHIRLPOOL WFE520C0AS "Arrived on site for customer complaint of two cooktop burners not heating properly, found two faulty switches, I replaced the switches unit tested good."
Brandon C.
RANGE JENN-AIR JDS9860CDS02 "Arrived on site for customer complaint of panel writing coming off, I replaced panel, tested good.
Brandon C.
REFRIGERATOR WHIRLPOOL W4TXNWFWT01 "Arrived on site for customer complaint of unit not cooling properly, found defrost timer was bad that caused the bimetal to fail. I replaced timer and bimetal, unit tested good."
Brandon C.
REFRIGERATOR MAYTAG MTS2142EEF00 "Arrived on site for customer complaint of unit not cooling, found faulty start device, I replaced start device, unit tested good. Collected 150 cash and the rest on cc. I used part/start device from job# 206156 to complete this call on first visit. start device
Leonardo C.
DISHWASHER GE GLD5600N00BB Arrived on site to install end caps and new fill valve. Replaced both parts test unit for leaks no leaks present unit filling job complete
Robert J.
WASHER MAYTAG MVWB765FW1 Arrived on job for complaints of noise. Ran diagnostics and got code F2E1 stuck button. And wouldn’t allow me to start drain and spin cycle. ; ordrng 1 W10811957 (spin basket) and 1 W11135393 (OVERLAY )
Leonardo C.
DISHWASHER KITCHENAID KUDS01DJSS0 Arrived on site to install sump and motor and board. Replaced both parts test unit for leaks no leaks present at this time. Unit washing correctly and board going in to diagnostic.
Robert J.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job to replace left door. After replacement of door notice clicking noise on closing. Found closer damaged will need to replace closer; ordrng 1 W11163783 (CLOSER)
Leonardo C.
DISHWASHER WHIRLPOOL WDT920SADM0 Arrived on site to test unit for no power. Test unit and found no power going to unit. Found light switch turned off under sink for dishwasher. Turned switch on and unit getting power job complete no leaks present at this time.
Scott M.
DRYER WHIRLPOOL MEDB835DC4 Arrived on site for longer then normal dry times . Found dryer shoved up against back wall of closet . Causing the vent hose to be crushed completely closed . Pulled unit way from wall and readjusted vent hose . Cleaned out some lint . Job complete .
Robert J.
DRYER WHIRLPOOL WED75HEFW0 Arrived on job for complaints of noise. Found motor vibration from bad bearing. ; ordrng 1 W10837240 (bracket) and 1 W11086656 (motor-drve) and 1 WPW10211915 (wheel)
Jerry C.
DISHWASHER WHIRLPOOL KUDE70FXSS4 "KUDE70FXSS4 Arrived to inspect leaking. I source of the leak was the vent assembly. The vent cap on the inner door was installed upside down and not applying enough clamp force and the drain was at the top. I removed and flipped the vent cover and reinstalled it correctly. I advised the customer to greatly reduce the amount of detergent and one teaspoon. The rinse agent was set to three and the customer has a water treatment system. I set it to one and advised. Operational test good, no leaks observed during service. Warranty applied."
Diego G.
DRYER WHIRLPOOL WETLV27HW0 Arrived on site. Check for noise issues. Found noise coming from motor. Motor is given off a lot of vibration and will need to be replaced. Allow two hours for repair. Office to reschedule; ordrng 1 2HRJOB (2HR JOB) and 1 CNOTES (CNOTES ) and 1 W11094983 (MOTOR)
Diego G.
DRYER WHIRLPOOL WETLV27HW0 Arrived on site. Check for noise issues. Found noise coming from motor. Motor is given off a lot of vibration and will need to be replaced. Allow two hours for repair. Office to reschedule; ordrng 1 2HRJOB (2HR JOB) and 1 CNOTES (CNOTES ) and 1 W11094983 (MOTOR)
Diego G.
DRYER WHIRLPOOL WETLV27HW0 Arrived on site. Check for noise issues. Found noise coming from motor. Motor is given off a lot of vibration and will need to be replaced. Allow two hours for repair. Office to reschedule; ordrng 1 2HRJOB (2HR JOB) and 1 CNOTES (CNOTES ) and 1 W11094983 (MOTOR)
Jerry C.
MICROWAVE WHIRLPOOL WMH73521CS1 "WMH73521CS1 Arrived to instal parts. I removed and replaced all three switches and tested the unit multiple times. No further faults were discovered and the unit operated as designed.
Leonardo C.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for not starting. Test u it and found unit not draining correctly. Removed drain motor and didn’t find anything stuck. Tried draining unit again and unit draining correctly. Also found unit giving F2E2 error code shorted keypad. Customer will buy new unit.
Leonardo C.
OVEN KITCHENAID KDRS467VSS04 Arrived on site to test unit for F6E0 lost communication code. Reset breaker test unit and unit test good no more error code unit heated to 350. No other error codes found just reset board.
Leonardo C.
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to test unit for no power. Test unit and found 120 volts on outlet. Checked connection at junction box and found melted wire nut from white wire. Replaced wire nut test unit and unit test good job complete
Scott M.
WASHER MAYTAG MVWX655DW1 Arrived on site for dead washer . Outlet checked good . Voltage into control but nothing after that . Replaced control . Ran calibration and test cycle all checked great . No water leaks detected at time of service . Job complete .
Brandon C.
MICROWAVE MAYTAG MMV4205FZ3 "Arrived on site for customer complaint of door open/close error. I replaced upper and lower interlocks along with all three door switches, tested good"
Brandon C.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for customer complaint of unit beeping and not functioning properly. Found corrosion on control of deli drawer and broken wire harness at deli drawer. Ordering deli door and control. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10815674 (dor-fip ss) and 1 WPW10677119 (cntrl-elec)
Paul R.
OVEN KITCHENAID KOSE500ESS03 Arrived onsite for the oven to replace the previous diagnosed parts. I replaced the control panel and tested the oven. The oven reached the 350 degree set point temperature and is working as designed. Call complete.
Paul R.
OVEN KITCHENAID KEMS309BSS00 Arrived onsite for the oven taking a long time to heat and won’t go past 350 degrees. Ms stated the oven gets to temp just fine but if she try’s to set the temp hotter it will not get hotter. I tested the oven at 350 degree set point and all elements worked as designed and the oven reached temperature correctly. I cancelled the 350 degree setting and set the set point to 450 degrees. The oven went to 450 degrees and worked as designed. I explained to ms that the first program has to be cancelled before starting another bake cycle.
Tyler B.
OVEN WHIRLPOOL WEG515S0FS0 Arrived on site for no bake. Set to 350. Unit wouldn't ignite. R&R igniter and still not ignition. R&R spark mod and tests good. No gas leaks on s the
Tyler B.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for leaking unit. Found leak from sump. R&R pump and motor and tested good no leaks on site
Steve C.
OVEN WHIRLPOOL WCG55US0HS00 Arrived on site for the left rear burner will not ignite. Tested the unit and found the left rear burner will not spark. The rest of the burners do you work properly. Replace the spark module and tested the unit. Left rear burner still not igniting. Found the unit will need new switch harness and will need to order the electrode. Office will need to contact the builder and reschedule the customer.; ordrng 1 W10868534 (harns-wire) and 1 W11220380 (LEFT REAR ELECTRODE )
Jonathan S.
RANGE WHIRLPOOL WFG540H0ES1 "Arrived on site for range cooktop right rear burner not working properly. Performed diagnostics and inspected orifice, found clogged. Cleared orifice and tested and found uneven flame. Inspected burner cap and found wrapped. Removed failed burner caps and installed new. Tested operation. All tested good."
Steve C.
DRYER WHIRLPOOL WED75HEFW0 Arrived on site for the unit is extremely loud. Tested the unit and found the unit is making a vibration noise near the motor. Remove the front panel and Found the unit will need a new motor and blower. Will use the sound pads on next visit and also the repair kit.; ordrng 1 W11086656 (motor-drve)
Tyler B.
WASHER WHIRLPOOL WTW7500GC Arrived on site for no fill. Failed valves. R&R valves and tests good. No leaks on site
Tyler B.
DISHWASHER WHIRLPOOL KDTE234GPS Arrived on sote for damages tub. R&R tub and tested good. No water supply at build site
Al R.
DISHWASHER KITCHENAID KDTE204GPS0 Arrived to inspect unit not working properly. Ran unit through wash cycle and unit motor never came on. The unit will require a pump and motor on return. Part needed W11124384Still needs more work.PART WAS NOT SENT WITH TECHNICIAN ; ordrng 1 W11124384 (PUMP AND MOTOR)
Scott M.
WASHER MAYTAG LAT9800AAV "Arrived on site for leaking and knocking when running . Found washers in hose are worn out ,no leaks in unit . Recommended new water lines for both supplies . The knocking was just out of level . No water leaks with unit at time of service . Collected 108.24 ck 1403."
Thomas L.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site or Noisey freezer operation. Inspected unit and found that the freezer evaporator was iced up due to a restricted drain just below the evaporator coil‘s. Removed ice and tested drain. All water connections were dry.
Scott M.
WASHER MAYTAG MVWX700XL1 "Arrived on site for leaking washer . Found gearcase leaking oil and water . Rust is developing on motor , splutch and actuator look to be in good shape . Will need gear case and motor . No other water leaks detected at time of service .Job complete ."
Al R.
MICROWAVE GE JVM3160RF5SS "Arrived to install previously ordered parts. I removed and replaced the magnetron, transformer, capacitor and diode. I reassembled and tested the unit. After reinstalling the unit, it UNIT TURN ON FOR 1 SECOND THEN SHUTS OFF 0000 ACROSS SCREEN--IT CONTINUES TO SHORT ITSELF. Will need more work. Chase to order additional parts for return visit. NEEDS MORE WORK.; O-emld tckt"
Thomas L.
MICROWAVE KITCHENAID KBHS179SSS06 Arrived on site for no heat conditions. Tested unit to find the magnetron and inverter intermittently firing. Replaced magnetron and inverter and tested unit. Unit now heats properly.
Scott M.
WASHER MAYTAG MVWB865GW0 "Arrived on site for unit making a very loud squeaking noise in spin cycle . Found noise coming from gearcase . Replaced gear case , ran calibration and wash cycle . All checks normal . Nonwater leaks detected . Job complete."
James C.
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site and tested operation. Found fresh food drain frozen. Removed water and used steamer to thaw drain. Used factory approved silicone to seal drain tube to cabinet. Also found right hand door gasket torn and will need to be replaced; ordrng 1 W10917313 (gasket-dor)
Jonathan S.
REFRIGERATOR KITCHENAID KSSC48FTS02 "Arrived on site for refrigerator not cooling. Performed diagnostics mode and tested all operations. Found compressor not running. Tested voltage to inverter box and found 120 volts. Tested inverter box and light flashing In sequence of 3 meaning failure. (BI130) . Customer approved estimate. Removed failed inverter and installed new. Checked compressor operation. Inspected evaporator for developing frost pattern. All tested good, no water leaks present. Customer paid in full on credit card."
Diego G.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site. Checked for no heat issues. Found error code for no heat in diagnostics. Found loose connection at heater not allowing heater to kick on. Reconnected connector and cycled, all functions tested OK. No leaks present. Job complete"
Diego G.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site. Checked for no heat issues. Found error code for no heat in diagnostics. Found loose connection at heater not allowing heater to kick on. Reconnected connector and cycled, all functions tested OK. No leaks present. Job complete"
Diego G.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site. Checked for no heat issues. Found error code for no heat in diagnostics. Found loose connection at heater not allowing heater to kick on. Reconnected connector and cycled, all functions tested OK. No leaks present. Job complete"
Robert J.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on job for complaints of not dispensing ice. Found the bin not opening door but solenoid works. Replaced ice container and test
Robert J.
OVEN KITCHENAID KEBC107KSS0 Arrived on job for complaints of not heating after clean cycle. Found thermostat open. Replaced thermostat and heating working now.
Robert J.
DISHWASHER MAYTAG MDB6769PAS0 Arrived on job for complaints of upper rack not working. Found the rollers not aligned correctly. Made adjustments to rack and test. No leaks detected
Robert J.
WASHER WHIRLPOOL WTW8500DC5 Arrived on job for complaints of noise. Found bearing on gearcase bad. Replaced gearcase and run calibration. No leaks detected.
Lou S.
MICROWAVE WHIRLPOOL IBMS1455DS00 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised that they have not been able to get someone to removed tile around unit to be able to pull it from the wall. Customer will contact office to reschedule. Will return with all parts.; O-emld tckt"
Diego G.
VENTHOOD WHIRLPOOL GXW7336DXS2 "Arrived on site. Check for no operation issues. Found loose connection at terminal not allowing it to kick on. Re-position and reconnect connector and cycled, all functions tested OK. job complete"
Diego G.
VENTHOOD WHIRLPOOL GXW7336DXS2 "Arrived on site. Check for no operation issues. Found loose connection at terminal not allowing it to kick on. Re-position and reconnect connector and cycled, all functions tested OK. job complete"
Diego G.
VENTHOOD WHIRLPOOL GXW7336DXS2 "Arrived on site. Check for no operation issues. Found loose connection at terminal not allowing it to kick on. Re-position and reconnect connector and cycled, all functions tested OK. job complete"
Diego G.
DRYER WHIRLPOOL MEDC215EW1 "Arrived on site. Checked for no heat issues. Found cut off bad. Replaced cut off kit and cycle, all functions tested OK. Did advise customer that exhaust is completely clogged and caused the cut off switch to go bad. Instructed customer they would need to get that cleaned out before using unit. Job complete"
Diego G.
DRYER WHIRLPOOL MEDC215EW1 "Arrived on site. Checked for no heat issues. Found cut off bad. Replaced cut off kit and cycle, all functions tested OK. Did advise customer that exhaust is completely clogged and caused the cut off switch to go bad. Instructed customer they would need to get that cleaned out before using unit. Job complete"
Diego G.
DRYER WHIRLPOOL MEDC215EW1 "Arrived on site. Checked for no heat issues. Found cut off bad. Replaced cut off kit and cycle, all functions tested OK. Did advise customer that exhaust is completely clogged and caused the cut off switch to go bad. Instructed customer they would need to get that cleaned out before using unit. Job complete"
Diego G.
DISHWASHER WHIRLPOOL WDF540PADM3 "arrived on site. Checked for no operation issues. Found motor locked up not allowing unit to wash. Replaced sump and motor and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
DISHWASHER WHIRLPOOL WDF540PADM3 "arrived on site. Checked for no operation issues. Found motor locked up not allowing unit to wash. Replaced sump and motor and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
DISHWASHER WHIRLPOOL WDF540PADM3 "arrived on site. Checked for no operation issues. Found motor locked up not allowing unit to wash. Replaced sump and motor and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR MAYTAG WRF555SDFZ05 Arrived on site. Checked for noise issues. Found temperature refrigerator at 37° and zero in the freezer compartment. Called tech-support and they are not concern with noise. Tech-support directed customer to get with customer care for resolution. No leaks present. Job complete. File#7723575823
Diego G.
REFRIGERATOR MAYTAG WRF555SDFZ05 Arrived on site. Checked for noise issues. Found temperature refrigerator at 37° and zero in the freezer compartment. Called tech-support and they are not concern with noise. Tech-support directed customer to get with customer care for resolution. No leaks present. Job complete. File#7723575823
Diego G.
REFRIGERATOR MAYTAG WRF555SDFZ05 Arrived on site. Checked for noise issues. Found temperature refrigerator at 37° and zero in the freezer compartment. Called tech-support and they are not concern with noise. Tech-support directed customer to get with customer care for resolution. No leaks present. Job complete. File#7723575823
Kevin B.
WASHER WHIRLPOOL WTW5600XW0 "arrived on site and found error code 4 motor control, oceans will operate in a manual diagnostic cycle but when set on a normal wash cycle it will not progress. There is also a crackling noise coming from the control board. Replace control board and washer is now operating properly and a normal cycle will progress. No water leaks from connections at time of service, job complete
Kevin B.
WASHER WHIRLPOOL MVWB850YW1 "Arrived on site and found water is leaking from bleach cup, Per customer request also replaced detergent dispenser cup. No water leaks from connections at time of service, job complete."
Al R.
MICROWAVE KITCHENAID KMHS120ESS3 Arrived to install parts from previous day. Removed and reinstalled 3 switches and FUSE. TESTED UNIT AND UNIT TESTED AS DESIGNED.Job complete. Customer charged $200.35 total$55.09 parts$129.99 labor plus tax$200.35 total; ordrng 1 CNOTE (HAVE COS GET WITH AR ABOUT CALL AND PRICING )
Kevin B.
DRYER WHIRLPOOL WED5300VW0 "Arrived on site and found element has failed after replacing element removed all lint from interior. Dryer is now operating properly, job complete."
Robert J.
DRYER MAYTAG MEDB765FW0 Arrived on job for complaints of not drying. Found not drying on sensor load thermistor not working taking time off too soon; ordrng 1 WP8577274 (thermistor)
Kevin B.
DRYER WHIRLPOOL WED9151YW0 "Arrived on site and found element has failed, after replacing element dryer is not functioning properly. Removed all lint from interior, job complete."
Brandon C.
BUILT IN COFFEE WHIRLPOOL JBC7624BS00 "Arrived on site for customer complaint of unit not heating coffee all the time and a bitter taste. Called techline to document, heater was working at time of service, and techline said there is nothing in the machine that would cause bitter taste. SR# 7723578728"
Wesley P.
OVEN WHIRLPOOL WOD51EC0AS03 "Arrived on site and found unit fuse shorted. Replaced fuse. Also discovered improper and low voltage at fuse, advised that electrical problem must be addressed by an electrician."
Steve C.
VENTHOOD WHIRLPOOL UXT4230ADS2 Arrived on site for the unit van hood has a scratch mark. Found the scratch mark is on the left side on the vent hood stainless steel. Found the part is unrepairable. Unit does have the 30 day cosmetic warranty. Advise customer Whirlpool will contact him.
Kevin B.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site and complaint is food is going bad. found refrigerator temperature is 33-35 degrees on the top shelf, took one picture. Temperature is 42 in fresh food bottom drawer, freezer temperature is 4-10 degrees, reported temperatures to tech line SR7723578559 Temperature is correct and they have no recommendations To replace any parts. Customer also noted that the bottom of the fresh food door protrude farther out than the freezer door tech line recommended adding permagum to the gasket this has helped but it is still not perfect. There is no condensation or frost in either sections, took pictures of everything. No water leaks from connections at time of service, Job complete."
Kevin B.
REFRIGERATOR WHIRLPOOL GI6SARXXF02 "Arrived on site and found icemaker has failed after replacing icemaker it cycled immediately and filled. No water leaks from connections at time of service, job complete"
Steve C.
OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site for the unit will not turn on. Tested the unit and found nothing is responding. Remove the unit from the wall down the wires to the unit are not connected to a plug. Advise the Builder to contact a electrician.
Kevin B.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found dryer is heating properly but there is no airflow, dryer vent disappears into the floor and the homeowner inspected the other end underneath the house and found the installation was incorrect. After correcting the vent hose air flow is good. No for the repairs required at this time, job complete."
Al R.
RANGE KITCHENAID KSEG700ESS3 Arrived to inspect Back right burner not working. I confirmed the complaint and removed and replaced the RR switch and RR element. I reassembled the unit and tested the unit and it tested as designed. JOB COMPLETE PARTS USED 10911303 & WP8273994
Luis M.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for ice build up on left side of fresh food evaporator. Found drain trout bent,damaged evaporator cover,crack in thermistor and thermistor in wrong location. Called tech support to document on going issue per tech support cover needs to be replace also with faulty parts. Installed new trout,harness assembly. Secured thermistor to correct location on suction line using a zip tie,installed new cover secured cover with 4 screws. File number 7723571491"
Al R.
REFRIGERATOR WHIRLPOOL WRS325FDAB02 "Arrived to inspect side by side leaking water, not making any ice. Confirmed the complaint and removed the water filter, turned on the water supply and unit now has water to dispenser and water supply to ice maker. Customer to allow 24 hours for full ice production. JOB COMPLETE NO PARTS USED OOW"
James C.
OVEN FRIGIDAIRE FFGF3017LBH Arrived on site and tested operation. Found f31 error in memory. Found control reading temp probe at 45 degrees. Ohmed temp probe and found to be reading at room temp indicating a faulty control. Installed new control and hard wired temp probe to control. Tested for proper heating. Unit working properly. Job complete
Al R.
WASHER WHIRLPOOL WFW92HEFC0 Arrived onsite for installation of dispenser system and expansion board. Installed and tested the unit. No leaks observed at the time of service.JOB COMPLETE
James C.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site and tested operation. Found fault for failed motor. Found motor is not running in diagnostics. Installed new sump and motor assembly and tested operation. Unit working properly and all water connections dry at time of service. Job complete
Diego G.
RANGE AMANA AGR5330BAS3 "Arrived on site. Check for oven door issues. Found gasket not sealing oven door. Replaced gasket and tested, all functions tested OK. No leaks present. Job complete"
Diego G.
RANGE AMANA AGR5330BAS3 "Arrived on site. Check for oven door issues. Found gasket not sealing oven door. Replaced gasket and tested, all functions tested OK. No leaks present. Job complete"
Diego G.
RANGE AMANA AGR5330BAS3 "Arrived on site. Check for oven door issues. Found gasket not sealing oven door. Replaced gasket and tested, all functions tested OK. No leaks present. Job complete"
Lou S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to install previously diagnosed and ordered parts. Before installing new UI and main control, I checked ohms to the element at the control and found it open. I checked ohms at the elements connections verifying that the wiring harness was not bad and again, I found it open. As I went to replace the element, I opened the part box that I was sent with and found that I had the wrong part. I notified the office of my findings and another tech was I; my area and had the part needed. Once the tech brought me the part needed, I removed and replaced the element and tested the unit and it operated as designed. I verified the element was working by pouring water on it and it sizzled as expected. No water leaks observed during service, job completed. I am returning the element that has been sent with me that is wrong. Office has been notified."
Lou S.
DISHWASHER WHIRLPOOL WDT720PADB0 "Arrived on site to inspect dishwasher. Upon arrival, I questioned the customer regarding warranty and she advised that she moved in January 2018. The customer could not provide any documentation so I advised that they needed to contact Whirlpool to discuss warranty."
Diego G.
WASHER WHIRLPOOL WFW97HEDC0 "Arrived on site. Checked for dispenser issues. Found loose connection at dispenser motor. Repositioned and reconnected connector and cycled, all functions tested OK. Also instructed customer on detergent concentration on panel. No leaks present. Job"
Diego G.
WASHER WHIRLPOOL WFW97HEDC0 "Arrived on site. Checked for dispenser issues. Found loose connection at dispenser motor. Repositioned and reconnected connector and cycled, all functions tested OK. Also instructed customer on detergent concentration on panel. No leaks present. Job"
Diego G.
WASHER WHIRLPOOL WFW97HEDC0 "Arrived on site. Checked for dispenser issues. Found loose connection at dispenser motor. Repositioned and reconnected connector and cycled, all functions tested OK. Also instructed customer on detergent concentration on panel. No leaks present. Job"
Diego G.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site. Checked for no operation issues. Customer stating refrigerator turned completely off and trips the breaker randomly. Called tech-support and there saying being that refrigerator is on a GFI breaker could be causing the problem. Instructed customer they will need to update With regular breaker instead of GFI breaker per tech support. No leaks present. Job complete File#7723577770
Diego G.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site. Checked for no operation issues. Customer stating refrigerator turned completely off and trips the breaker randomly. Called tech-support and there saying being that refrigerator is on a GFI breaker could be causing the problem. Instructed customer they will need to update With regular breaker instead of GFI breaker per tech support. No leaks present. Job complete File#7723577770
Diego G.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site. Checked for no operation issues. Customer stating refrigerator turned completely off and trips the breaker randomly. Called tech-support and there saying being that refrigerator is on a GFI breaker could be causing the problem. Instructed customer they will need to update With regular breaker instead of GFI breaker per tech support. No leaks present. Job complete File#7723577770
Arthur B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for customer complaint of french door refrigerator getting frost on RH side of FC door. Found door not level. Adjusted door so that both sides are even. Door now sits well and level with cabinet. Ran test 036 for icebox fan and found no movement. Removed and replaced icebox fan. Reassembled and ran test 045. Unit called for water. No other issues found. All water connections were dry at time of service.
Arthur B.
REFRIGERATOR WHIRLPOOL WRS325FDAM Arrived onsite for customer complaint of SxS refrigerator lights to illuminating. Removed and replaced both RC/FC LED modules. Both sections now come on and off as intended. No other issues found. All water connections were dry at time of service.
Arthur B.
DRYER WHIRLPOOL WED4850BW0 "Arrived onsite for customer complaint of dryer not heating. Removed back panel and found TCO with no continuity. Element and fuse check ok. P&L are as follows; 279816 (Cutoff)Have customer 10% military discount off labor. Removed and replaced TCO. Reassembled and tested. Unit now heats and tumbles as intended. Dryer vent and lint trap was clean of lint at time of service."
Lou S.
DISHWASHER WHIRLPOOL WDF320PADS2 "arrived on site to install previously diagnosed part. At the previous service call, I diagnosed the unit as needing a sump/motor assembly and quoted the customer. I removed and replaced the sump/motor assembly and tested the unit. The unit operated as designed. No water leaks observed during service, job completed."
Luis M.
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for faulty filter head,removed filter cover found broken filter head and damaged tubing. Installed new filter head and tubing reassembled unit, found signs of water leaking behind unit,found small leak at incoming water line. Tightened line no leaks found advised customer to have line replaced. Ran diagnostics all test passed unit working as designed."
Luis M.
REFRIGERATOR WHIRLPOOL KRFC302EBS Arrived on site for unit off balance. Pulled unit out found back of flooring a little higher then front causing unit to lean forward. Reinstalled unit found hinge out of align. Realigned hinge adjusted front legs unit sitting correctly into enclosure
Paul R.
REFRIGERATOR KITCHENAID KRFF707ESS01
Paul R.
DRYER MAYTAG MGDC300XW1 Arrived onsite for the dryer not starting. I found the timer and timer motor defective. Call complete.
Lou S.
OVEN WHIRLPOOL IBS350DS00 "arrived on site inspect oven not working. Upon further inspection, using my oven dolly, I remove the unit from the wall then turned the power off at the breaker. Using my multimeter, I verified ohms to the bake element and the broil element. I checked ohms to the thermostat and it was open. I removed and replaced the thermostat and tested the unit with it out of the wall and it operated as designed. I placed the unit back in its place and tested one more time on Bake at 350 degrees and the unit began to heat up and the display was showing the correct temperature. Job completed."
Thomas L.
WASHER GE GFWH1200H0WW Arrived on site for no spin condition. Cleared pressure hose and tested unit. Unit now operates properly. All water connections were dry.
Wesley P.
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site and installed sump and motor. Now unit is operating as designed. All checks good.
Jonathan S.
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for refrigerator RC door not shutting. Customer stated that they had to left RC door to shut. Found 2nd shelf not in correct location and not allowing door to close all the way. Corrected shelf and tested. Leveled RC door with FC door. All tested good, no water leaks present."
Arthur B.
REFRIGERATOR WHIRLPOOL GS5VHAXWY00 Arrived onsite for customer complaint of SxS refrigerator getting frost near FC door. Advised customer that door was possible left open. Unit is cooling properly and making ice. All water connections were dry at time of service.
Robert J.
WASHER MAYTAG MVWB765FW1 Arrived on job for complaints of not spinning. Ran diagnostics and codes F6E3 communication lost F6E2 communication lost F2E1 UI stuck button and F0E3 overload. Real test on all three spins test good. Will need overlay to complete. Office to schedule part availability not showing. No leaks detected ; ordrng 1 W11135393 (OVERLAY )
Al R.
DRYER AMANA NED4655EW1 Arrived on-site to install heating element. Removed and installed the heating element and tested unit. Unit tested as designed. No lint observed at the time of service.JOB COMPLETE
Steve C.
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site for the unit has error code f8e0 low speed. Tested the unit and found the blower fan is not turning on but has voltage to the motor. The blower is defective. Replaced the fan blower and tested the unit. Unit works properly and job complete.
Steve C.
REFRIGERATOR WHIRLPOOL WRF736SDAM10 Arrived on site for the unit is still not making ice. Tested the unit and found the ice maker Is rotating and filling properly. Ice bin sensor checks good. Ice maker is half full since previous repair of the ice maker replacement. Found the UI is barely readable and is faded. Found the UI is defective and causing the slow production of ice. 1 W10865870 (cntrl-elec)
Chase S.
WASHER MAYTAG MVWB955FW1 MVWB955FW1 Arrived on site to check washer for leak. Found tub leaning to the left and hanging lower on left side. This is causing water fill through dispensers to splash over the tub ring. Removed washer top and found left rear suspension rod had come out of coupler and was just hanging. Refit the suspension rod and centered tub. Ran through test cycle and observed for leaks. No leaks found after repair. Advised customer on cycle selection and balanced loads. Suspension rods are not damaged but may have come loose from tub movement. Job complete
Chase S.
DRYER AMANA NED4655EW1 NED4655EW1 Arrived on site to check dryer for not heating. Found power cord had a hard time staying in outlet. Tested outlet and found 122vac from L1-N and L2-N but less than 20vac across L1 and L2. This indicates an electrical wiring issue at the wall plug. Advised customer have a licensed electrician correct the electrical supply issue. Job complete
Lou S.
WASHER WHIRLPOOL MVWB765FW2 "arrived on site to inspect washer making loud noise in spin cycle. Upon further inspection, the customer had a load of wash going so I stopped the cycle and let the unit drain. I placed the unit in diagnostics to test with no error codes. I ran the unit in manual test mode to drain the remaining water and spin the wet clothing and in the process of spinning, the unit wash making a loud grinding/screaming noise. Once I had the clothing removed I tilted the unit back to inspect the rotor, stator and gearcase. It looked fine so I placed the unit in manual test mode again and placed it in high spin and the unit continued to make the noise. I advised the customer that the unit needs a clutch and gearcase. I removed and replaced the gearcase and clutch and test the unit again and it operated as designed with no more loud noise. No water leaks observed during service, job completed."
Kevin B.
OVEN WHIRLPOOL WFG505M0BS "Arrived on site found customer is experiencing intermittent Issue with left front burner where it is not igniting. Replace burner cap and also found customer is experiencing temperature in oven is off. Replaced temperature sensor to correct issue, no further repairs required at this time, job complete."
Kevin B.
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site and found lower interlock switch has fallen into cabinet: after correcting switch also found door Peg is warped. Will need to bring back a new door to correct Issue.; ordrng 2 W10156812 (spring)s and 2 W10562613 (cam-plate)s and 1 W10889333 (door/mw)
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017FS Arrived on site to test unit for bottom light staying on. Test unit and found bad board. Replaced board test unit and light coming on and off job complete
Kevin B.
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "Arrived on site and found evaporator motor is not spinning, replaced motor and all function has returned to refrigerator. Refrigerator will take time to reach temperature, no water leaks from connections at time of service, job complete"
Kevin B.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site and sound door panel is scratched, supplied part is also scratched, took one picture. Will need to bring back another door panel to correct issue. No water leaks from connections at time of service.; ordrng 1 WPW10274895 (panel)"
Leonardo C.
OVEN WHIRLPOOL WFE515S0ES1 Arrived on site to test unit for door not closing correctly. Test unit and found right hinge broken. Replaced hinge test unit and door closing correctly oven light turning off job complete
Leonardo C.
RANGE WHIRLPOOL WFC310S0EB1 Arrived onsite to test unit for all burner not working. Test burners and found all elements were broken at connection. Also found switches not sending power to burner. Replaced all elements and all switches test unit and unit and all burners working correctly job complete
Leonardo C.
DISHWASHER MAYTAG MDB4949SDM2 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from fill valve connection. Secured connection test unit and unit not leaking anymore. Ran unit 5 times and no leaks present at this time.
Leonardo C.
DISHWASHER WHIRLPOOL WDF550SAAS Arrived on site to test unit for unit not working. Test unit and found shorted keypad. Ordering new small board WPW10567589 and new over lay black wpw10557074 office to reschedule due to part expart; ordrng 1 WPW10558074 (OVERLAY BLACK) and 1 WPW10567589 (SMALL BOARD )
Luis M.
REFRIGERATOR GE PSHS6TGXCDSS Arrived on site for noise issue. Power cycled unit compressor powered on customer complaint of noise from compressor. Due to type of compressor normal operation of compressor. Unit cooling correctly. Unit working as designed.
Scott M.
WASHER MAYTAG MHWC7500YW0 "Arrived on site , replaced MCU . Ran diagnostics test cycle and calibration test . All checked good . No water leaks detected at time of service . Job complete ."
Scott M.
WASHER MAYTAG LAT9304AAE "Arrived on site for not spinning . Found transmission has locked up. Quoted customer , declined service . Nomwater leaks detected at time of service . Job complete ."
Paul R.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for the dishwasher making draining noises. Ms stated that the only thing the unit will do is drain when power from the wall switch is applied and nothing responds from the control panel. I tested the control panel and found none of the selections responding. I found the molex connector from the UI to the control had disconnected because the harness had gotten stuck to the rubber sound barrier on the inner door. I tie wrapped the harness to prevent this from happening again. I found the drain line running down hill from the disposal and I tie wrapped it and put a loop above the disposal. Call complete.
Paul R.
OVEN KITCHENAID KEBS109BSS00 Arrived onsite for the oven that the door is locked and the power turned off. Ms stated this happened after a clean cycle. I found the thermal fuse opened. I explained that there could still be a fan issue or TOD issue with the unit and I wouldn’t know until the fuse was replaced. I replaced the thermal fuse and tested the oven. The door unlocked but the oven didn’t heat. I found the fan working good but the TOD was open. I replaced the TOD and retested the oven. The unit is working as designed. I showed ms that there was an existing hole cutout in the bottom of the cabinet and explained this needed to get closed up before attempting another clean cycle. Call complete.
Paul R.
VENTHOOD UNKNOWN WVW57UC0FS0 Arrived onsite for the vent hood to replace the previously diagnosed parts. I replaced the blower fan and tested the unit. The unit is working as designed. Call complete.
Paul R.
REFRIGERATOR WHIRLPOOL GX5FHTXVY010 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced all of the door gaskets and the freezer rails. I warmed all the gaskets to get them to go back to their original shape and seal correctly. The doors are sealing and closing as designed. Call complete.
Paul R.
DISHWASHER KITCHENAID KUDS01FKSS0 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the door hinges and tested the machine and the door. The unit is working as designed and the door is staying latched properly. There were no water leaks present at the time of service. Call complete.
Scott M.
DRYER WHIRLPOOL LER3624EQ1 Arrived on site for dryer not heating . Found highlimit had blown again . Again highly recommend to have vents to outside cleaned .
Clif L.
OVEN GE CGS990SET3SS Arrived on site to replace ignitor and deflector assembly for oven. Replaced both parts and tested unit. Found all is functioning properly at this time.
Clif L.
REFRIGERATOR WHIRLPOOL KBFN506ESS0 Arrived on site to diagnose a refrigerator that is not producing enough ice. Tested unit and found ice in bin at level of bail arm contact. Advised homeowner if bail arm contacts ice and does not drop fully at the unit will not produce more. No failures were found at this time and all is working as manufacturer intended. No leaks were found at time of service.
Clif L.
DISHWASHER WHIRLPOOL WDF520PADM0 Arrived on site to diagnose a dishwasher if that will not drain. Tested unit and found broken glass stopping drain pump from running. Remove the glass from dishwasher and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Clif L.
WASHER MAYTAG MAT20PRAWW0 Arrived on site to diagnose a washing machine that is making unusual noise. Tested unit and found bearing for gear case worn out also Cam assembly and belt also worn out do to get his failure. All three parts will need to be replaced to complete repairs. Return date set for 12/04/18. Per CS notes on previous repair unit should have 1 year labor warranty.; ordrng 1 W11213879 (BELT)
Clif L.
REFRIGERATOR KITCHENAID KRFF707ESS01 Contacted customer to let them know I was headed their way. They requested only PR for visit. Office will need to reschedule call for PR only; ordrng 1 CNOTES (PR ONLY PER HOMEOWNER)
Clif L.
COOKTOP WHIRLPOOL WCG77US0HS00 Arrived on site to diagnose a cooktop with burners that will not light. Found burner caps missing causing those spread on gas. Burner caps will need to be installed to complete repairs. Return date set for 12/4/18.; ordrng 1 W11205294 (CAPS)
Jonathan S.
REFRIGERATOR GE SSS25KPFPHWW "Arrived on site for refrigerator not dispensing water. Performed diagnostics and tested dispenser. Gained access to water line going through freezer door and found water line frozen inside door. Thawed water line out and tested. Tested heater fill tube heater. All tested good, no water leaks present."