Local Reviews
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Lou S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site to install previously diagnosed and ordered parts. When I went to open the box labeled W10894103 for the UI I found that packaged was half of a dishwasher control. I notified the office of the issue and advised the customer that I would have the office call him and reschedule service. I am ordering UI and will return with the ice bin door, FC evap motor and main control. No water leaks observed during.; ordrng 1 W10894103 (cntrl-elec)"
Steve C.
OVEN KITCHENAID KODE500ESS02 Arrived on site for the unit is not heating properly and the unit is making a loud rumbling noise. Tested both ovens and found both ovens were at 341 degrees when set to 350 degrees. Also found the convection fan motor for the upper oven is extremely loud. Calibrated the units for both ovens 10° more. Will need to order the convection fan motor for the next visit. Customer needs a PM appointment due to doctors visit in the morning.; ordrng 1 CNOTE (PM APPOINTMENT ) and 1 W10860984 (motor-fan)
Brandon C.
WASHER MAYTAG MVWC5ESXW0 Customer said unit was working again and didn’t need service.
Arthur B.
REFRIGERATOR WHIRLPOOL WRT318FMDB05 "Arrived onsite for tenant complaint of water leaking from top mount refrigerator. Removed back access cover and inspected water inlet valve. Found water fed tube was not securely seated to water valve. Secure water feed tube and reassembled. Turned water on and observed icemaker. Found when icemaker called for water, no leaks were found. No other issues found."
Paul R.
DISHWASHER KITCHENAID KDTM354DSS5 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the upper dish rack and the door gasket. The rack is pulling out and sliding in as designed now. Call complete.
James C.
FREEZER WHIRLPOOL EV161NZTQ00 Arrived on site and tested operation. I found large amount of ice in the bottom of the unit and the unit cooling but not to proper temp. Accessed evaporator and found that the evaporator has frozen over due to failed defrost heater. Due to the amount of ice I instructed customer to leave the unit off so it will thaw when returning for repair. I will return with the defrost timer and bi metals on return trip. ; ordrng 1 WP3-80405-003 (heater)
Joseph C.
WASHER MAYTAG MVWB850YW0 "Arrived on site for “noisy operation” complaint. Disassembled unit and found worn bearings. Found bearing kit opened and incomplete. Customer not happy, at all. Scheduled return visit for 03/21. No leaks detected, at time of service. Will collect fees, when work is complete. Parts are $; ordrng 1 W10435302 (bearing)"
Jonathan S.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not cleaning dishes. Per diagnostics mode, no error codes. Tested amp draw to heater and found within range. Measured incoming water temperature, found within range. Tested for hot temperatures at end of test cycle. Spoke with customer on user care guide. All tested good, no water leaks present."
Jonathan S.
VENTHOOD KITCHENAID KXW9736YSS00 Arrived on site for vent hood making rattling sounds. Inspected unit and found filters not in correct placement. Corrected filters and tested unit. All tested good.
Thomas L.
VENTHOOD WHIRLPOOL KXW9736YSS0 Arrived on site for a builder request of lights not working. When I arrived the rear left spotlight was missing as well as the entire blower assembly. Informed builder he would need to go to his company to get this situation corrected.
Kevin B.
WASHER MAYTAG MVWC425BW1 "Arrived on site and inspected washer have found gear case was replaced on first visit, and wash plate was replaced on second. inspected hub again and It can still be removed from gear case without removing locking fork. Hub will need to be replaced due to the teeth being worn down and it can lift off with no locking fork. No water leaks from connections at time of service.; ordrng 1 W10528947 (drive hub kit)"
Thomas L.
OVEN KITCHENAID KOCE507ESS06 Arrived on site for intermittent operation. Found that the right side door interlock was binding. Remove unit from wall and replace right side interlock assembly. Unit now he eats and operates properly with no problems.
Robert J.
REFRIGERATOR MAYTAG MFI2570FEZ05 Arrived on job for complaints of temperature too cold in refrigerator test thermistor found it out of range ; ordrng 1 W10902214 (thermistor)
Thomas L.
MICROWAVE WHIRLPOOL WOC54EC0HS0 Arrived on site for oven displaying fan failure code. Removed and replaced failed cooling fan. Unit test and works properly after replacing failed fan motor.
Brandon C.
MICROWAVE WHIRLPOOL WMH53521HZ2 "Arrived on site for customer complaint of light not working underneath unit, I found unit was working as designed at time of service."
Clif L.
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to diagnose a dishwasher with a upper rack rubbing on door seal. Found upper rack worked and bowed. Upper rack and door gasket will need to be replaced at the same time to complete repairs. Return date is set for 3/19/19.; ordrng 1 W10728863 (dishrack)
Steve C.
REFRIGERATOR WHIRLPOOL WRF540CWHB00 Arrived on site to replace the filter head due to leaking water in between the water filter and filter head. Replace the filter ahead and tested unit. Unit works properly and all water connections were dry at the time of service.
Joseph C.
DRYER WHIRLPOOL WHD5090GW0 "Arrived on site for “F01 and F04 error codes” complaint. Inspected unit and found control to be faulty. Removed and replaced control. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Wesley P.
WASHER WHIRLPOOL WFW5090GW Arrived on site for complaint of toeplate falling off exposing filter. Corrected toeplate position and secured. Unit toeplate now properly protecting filter.
Thomas L.
DRYER WHIRLPOOL WED5000DW2 Arrived on site at new unoccupied home for dryer door that will not close. Removed and replaced the latch on the door. Venting is clean because the house and the dryer have never been used or lived in. Home was open.
Thomas L.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for right burner issues. Found roping treat burner was blowing out on low due to valve setting. Adjusted valve. Burner now works properly on low setting.
Jonathan S.
COOKTOP KITCHENAID KGCU467VSS02 Arrived on site for cooktop have metal strip hanging in front. Checked insulation instructions for part that was placed on cooktop. Found parts were added to cooktop and not mounted to cabinets. Spoke with customer to see if they would like them removed or mount to inner cabinet. Cus stated to remove if not needed. Removed metal strips. Tested all other operations. All tested good.
Joseph C.
OVEN WHIRLPOOL RBD275PDB12 "Arrived on site for “loose control panel” complaint. Inspected unit and found right mounting screw had snapped plastic housing off and allowed control panel to flex. Attempted to rectify problem, by using larger headed screw, to no avail. Contacted DW and received recommendation that customer contact part distributor, to try to get new part. If so, we will come back out and install new part."
James C.
OVEN KITCHENAID KOCE507ESS06 Arrived on site and tested operation. I found microwave door barely making contact with switches through the right interlock. Unit will need right side interlock assembly to repair. Office to schedule return visit; ordrng 1 W11241293 (INTERLOCK ASSEMBLY )
Luis M.
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Arrived on site for unit tripping breaker during defrost cycle. Removed defrost control installed new defrost control powered unit on compressor and fans running.
Steve C.
MICROWAVE WHIRLPOOL WOC54EC0HS0 On site for the unit has a error code. Tested the unit and found the error code is F8E0 fan speed. found the fan will not rotate and will just make a humming noise. The unit will need a oven fan blower. Customer advised he wants a PM appointment; ordrng 1 CNOTE (PM APPOINTMENT ) and 1 W11109174 (blower)
Jonathan S.
DISHWASHER KITCHENAID KUDE70FXSS3 "Arrived on site for dishwasher tub gasket coming lose and blue run light not working. Performed diagnostics mode, found error code 6-3 suds buildup and 6-6 float switch activated. Monitored test cycle, no leaks were found. Disassembled door and inspected for signs of water none found. Corrected UI harness and tested in normal run mode and found blue light working. Inspected door gasket and found it had been stretched and will need replaced. Removed failed gasket and installed new. Performed diagnostics mode and monitored cycle. All tested good, no water leaks present. Spoke with customer on running dishwasher magic cleaner through unit. Paid in full on credit card."
Clif L.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to diagnose a washer that is not balanced properly. Tested unit and found gear case leaking oil. Replaced gearcase and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Jonathan S.
DISHWASHER GE PDWT380R10SS "Arrived on site for dishwasher leaking. Performed diagnostics mode and tested unit. Removed kick plate and found junction box cover missing (see SD-QuickPic). Found unit leaking at sump inlet. Attempted to correct clamp and found sump inlet will need replaced with impeller kit assembly. Due to insulation, unit will need to be uninstalled to repair (see SD-QUICKPIC). Possible up to 2 hours for repair. ; ordrng 1 SEENOTE and 1 WD18X10026 (sump inlet) and 1 WD19X10038 (impeller kit asm)"
Steve C.
REFRIGERATOR WHIRLPOOL WRF540CWHB00 Arrived on site for the unit is not making ice. Customer advised that he defrosted the unit and turn it back on and now the water is leaking from the filter head housing. Found no water is dispensing or not going to the icemaker. Will need to order the filter head housing and will use the icemaker if needed on the next visit.Found the unit will still continue to drip after the valve behind the unit is turned off. Advise the customer to call a plumber to fix the supply valve.; ordrng 1 W10861009 (head-filtr)
Tyler B.
WASHER WHIRLPOOL WTW8000DW5 "Arrived back on site for housing replacement, replaced housing and tested good with no leaks on site."
Luis M.
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Arrived on site for unit tripping breaker. Checked all ground connections good checked all harness connections good compressor and fans powered on correctly diagnosed unit tripping at defrost ordering new control; O-emld tckt
Jonathan S.
DISHWASHER GE PDWT380R10SS "Arrived on site to install previous diagnosed parts. Removed unit to gain access to sump. Removed sump and found adapter hose to drain pump is deteriorating (see SD-QuickPic). Found large amount of black residue on motor, possible signs of failure. Spoke with customer on motor and gave option to replace at time of repair. Customer wants to replace wash motor as well. Will need adapter hose, wash motor and sump. Found outside of frame had split, will not effect operation of unit. Spoke with customer on failure and shown issues. Customer approved estimate. Sched return for Thursday the 21st. Customer only available for PM.; ordrng 1 SEENOTE (PM APPOINTMENT ONLY) and 1 WD12X10308 (adapter hose) and 1 WD26X10053 (mechanism asm)"
Tyler B.
OVEN WHIRLPOOL RBD275PDB12 Arrived on site to replaced customer supplied touch panel. Replaced panel and tested good.
Robert J.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on job to replace harness. After replacement test operation. No leaks detected at time of service
Jonathan S.
WASHER WHIRLPOOL WTW4816FW1 "Arrived on site for washer not operating. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 long fill cycle. Ran automatic test cycle and found it completed. All tested good, no water leaks present. Customer will need to contact whirlpool or Appliances Express with date of purchase information."
Jonathan S.
REFRIGERATOR KITCHENAID KFCS22EVMS4 "Arrived on site for refrigerator making rattling noises. Performed diagnostics mode and tested operation. Found noise coming from damper control motor. Removed failed damper control and installed new. Per diagnostics mode and tested damper. All tested good, no water leaks present.
Paul R.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer that gets out of balance and shakes bad. I found the washer with the feet not lowered and out of level. i found the suspension in good condition. I leveled the machine and ran the manual high speed test. The unit is working as designed. Call complete.
Diego G.
OVEN WHIRLPOOL WOS72EC0HS00 "Arrived on site to replace console. Replaced console, ran unit to 350 degrees. All functions working properly."
Diego G.
OVEN WHIRLPOOL WOS72EC0HS00 "Arrived on site to replace console. Replaced console, ran unit to 350 degrees. All functions working properly."
Diego G.
OVEN WHIRLPOOL WOS72EC0HS00 "Arrived on site to replace console. Replaced console, ran unit to 350 degrees. All functions working properly."
Tyler B.
WASHER WHIRLPOOL WTW8000DW5 "Arrived on site for unit not washing, found unit not filling, unit with need valves and housing to complete. No leaks on site ; ordrng 1 W11173597 (HOSUING )"
Arthur B.
WASHER MAYTAG MVWC416FW0 Arrived onsite for customer complaint of top load washer making loud noises when spinning. Found nylon hosiery lodged in wash agitator barrel. Also found hosiery stuck inside the cam causing the noise. Removed obstruction and calibrated unit. Unit completed successfully. All water connections were dry at time of service.
Kevin B.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site and inspected refrigerator and found significant ice buildup on fresh food evaporator. Took 1 picture. Refrigerator will need to be defrosted to replace thermistor harness in fresh food section. Customer read and signed defrost disclosure, no water leaks from connections at time of service. Customer request Tuesday, March 19 for return visit; schdld next appmnt for 3/19 TUE !"
Thomas L.
WASHER WHIRLPOOL WTW4850HW1 Arrived on site for no operation. Found that the door latch switch is defective. Replaced the latch and unit operates properly with no water leaks.
Jonathan S.
DRYER WHIRLPOOL WED4916FW0 Arrived on site for dryer not running. Performed diagnostics mode and tested unit unit. Found unit would run while holding start switch down. Removed panel and inspected switch. Found relay on switch burnt. Will need to replace start switch to complete repair. Customer needs to contact Appliance Express with warranty information. ; ordrng 1 SEESTICKYNOTE (NO WARRANTY INFO) and 1 WPW10117655 (START SWITCH )
Steve C.
WASHER AMANA NTW4516FW2 Arrived on site for the unit will not work properly. Customer advise the unit will constantly make a clicking noise when going into spin. Tested the unit and found the lid lock is defective. Replaced the lid latch and tested the unit. Unit works properly and all water connections were dry at the time of service.
Diego G.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to replace pump and motor. Replaced pump and motor,test operation. All functions working properly. No leaks present at time of service."
Diego G.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to replace pump and motor. Replaced pump and motor,test operation. All functions working properly. No leaks present at time of service."
Diego G.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to replace pump and motor. Replaced pump and motor,test operation. All functions working properly. No leaks present at time of service."
Robert J.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on job to replace icemaker. After replacement ran test 57 and 45 both passed. No leaks detected at time of service
Al R.
WASHER MAYTAG MVWC416FW0 Arrived to inspect unit with lid lock still engaged. Confirmed the complaint and service tested the unit and unit unlocked the lid. Also Calibrated the unit.All water lines were dry at the time of service.JOB COMPLETE
Clif L.
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site to diagnose an ice machine that is producing very thin ice. Found water level sensor and pump not activating harvest properly. Pump will need to be replaced to complete repairs as it contains the water level sensor internally. Return date is set for 3/19/19. Call will also need to be documented with tech line on return visit prior to replacing pump.; ordrng 1 W10908287 (pump)
Clif L.
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site to install pump for ice machine. Install pump and wall testing unit noticed water flow into reservoir very slow due to failed water valve. Water valve will need to be replaced to complete repairs. Return date is set for 3/25/19 per homeowners request.; ordrng 1 W10897719 (valve)
Kevin B.
WASHER WHIRLPOOL MHW8200FC0 "Arrived on site and found no water flow from cold water valve, inspected valve and found harness connection is off. After re-securing washer will now operate properly. No water leaks from connections at time of service, job complete."
Thomas L.
WASHER WHIRLPOOL WTW4850HW1 Arrived on site for unit leaking water. Found that the cold water valve was cracked. Replace valve and tested. All water connections are dry.
Thomas L.
WASHER WHIRLPOOL WTW4850HW1 Arrived on site for no operation. Unit has failed door latch. The replacement latch is also failed. Will order and return.; ordrng 1 W11307244 (LATCH)
Lou S.
MICROWAVE WHIRLPOOL WMH31017HS2 arrived on site to install previously diagnosed and ordered parts. I removed and replaced the upper and lower interlocks/switches as advised by Techline on previous service call. I tested the unit and it still showed F1E4 error code. I removed and replaced the main control due to the MW relay possibly being bad and tested again and the unit operated as designed. I advised the customer of my findings. Job completed.
Jonathan S.
OVEN KITCHENAID KODE300ESS04 Arrived on site for oven not maintaining temperature. Inspected work area and unit. Performed diagnostics mode and checked for for fault code. Measured preheat temperature and found within range. Spoke with customer on user care guide. All tested good
Steve C.
WASHER AMANA NTW4516FW2 Arrived on site for the unit will not work properly. Customer advise the unit will constantly make a clicking noise when going into spin. Tested the unit and found the lid lock is defective. Replaced the lid latch and tested the unit. Unit works properly and all water connections were dry at the time of service.
Lou S.
RANGE WHIRLPOOL WFC150M0EB3 arrived on site to install previously diagnosed and ordered parts. I removed and replaced the range door vent trim and screws. Tested the unit and it operated as designed. Job completed.
Diego G.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site. Checked for no ice issues. Found error code E2 for icemaker. Ran harvest test and was not getting to home position. Will need new icemaker to repair unit. Resch for 3/19/19; ordrng 1 W11294907 (ICEMAKER )
Diego G.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site. Checked for no ice issues. Found error code E2 for icemaker. Ran harvest test and was not getting to home position. Will need new icemaker to repair unit. Resch for 3/19/19; ordrng 1 W11294907 (ICEMAKER )
Diego G.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site. Checked for no ice issues. Found error code E2 for icemaker. Ran harvest test and was not getting to home position. Will need new icemaker to repair unit. Resch for 3/19/19; ordrng 1 W11294907 (ICEMAKER )
Kevin B.
DRYER WHIRLPOOL MGD8200FC1 "Arrived on site and set dryer to run on normal with 8 towels tumbling for weight, found dryer is rattling during operation. added sound pads under motor mounts in three places, under fan shroud, under 90 degree turn where shroud it meets exhaust tunnel. And around exhaust tunnel where it exits rear bulkhead. This represents all contact points between the motor and the lower cabinet panel. Spoke with tech line 7724386642, dryer is new and there is no lint buildup, job complete"
Lou S.
MICROWAVE WHIRLPOOL WMH31017HS2 "Before arriving on this call, I realized that I did not have all parts for this call. I notified the customer and explained situation and advised the office would schedule when parts arrive. I am ordering both interlocks and the harness and will return with all prescreened parts.; ordrng 1 CNOTE (LSO) and 1 W11219759 (HARNESS) and 1 W11252186 (INTERLOCK) and 1 W11252187 (INTERLOCK)"
Lou S.
DISHWASHER WHIRLPOOL WDF330PAHB2 "arrived on site to install parts on another unit and found that the dishwasher door was rubbing on the upper left corner of the chassis. Using the leveling feet at the bottom of the unit, I leveled the door until it stopped rubbing and closed securely. Tested unit and it operated as designed. No water leaks observed during service, job completed."
Jonathan S.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for refrigerator right RC door damaged. Found scratches on door. Removed damaged door and installed new. Checked door seal and all other operations. All tested good, no water leaks present."
Joseph C.
DRYER MAYTAG MEDC215EW1 Arrived on site for “noisy operation” complaint. Inspected unit and found hard debris in blower area. Removed debris from blower area and tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Brandon C.
WASHER MAYTAG MVWB865GC0 "Arrived on site for customer complaint of unit not filling with water in deep fill setting, found weak water flow on cold valve, and unit not filling to proper water level in deep clean mode. I replaced control and water valve, unit tested good. F0e3 f8e6"
Brandon C.
MICROWAVE KITCHENAID KCMS2055SSS2 "Arrived on site for customer complaint of unit not heating, unplugged unit and plugged back checked all switches, unit tested good
Thomas L.
TRASH COMPACTOR WHIRLPOOL GX900QPPS4 "Arrived on site for unit not running. Arrived on site to test and customer had unit removed from the cabinet. I ran unit many,many times and the unit worked properly every time."
Arthur B.
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for customer complaint of unit draining and not spinning. Entered diagnostics and found error code F9E1 (Long Drain Error). Found drain hose improperly installed. Properly adjust drain hose and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Tyler B.
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived back on site for crooked basket, found that I assembled the left adjuster wrong, corrected and Testd good, no leaks on site"
Al R.
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Arrived to inspect refrigerator section not cooling. Verified the complaint and removed the freezer back wall cover and noticed a massive ice buildup on the evaporator. I noticed frost on the freezer side as well letting me know there is a gap possibly in the freezer gasket allowing warm air into the freezer compartment.I used my steamer to defrost all of the ice buildup from the unit. I also applied silicone to the bottom portion of the freezer door gasket to remove the sag that was allowing the warm air to enter the freezer door.I noticed the compressor never ran so I removed and replaced the start device and the compressor started working.JOB COMPLETE
Diego G.
DISHWASHER MAYTAG MDB4949SDH3 Arrived on site. Checked for leaking issues. Ran dishwasher and could not duplicate issue. Verified spray arms moving freely. Instructed customer to make sure for proper loading and to keep things away from spray arms because it can cause washer to randomly leak. No leaks present. Job complete
Diego G.
DISHWASHER MAYTAG MDB4949SDH3 Arrived on site. Checked for leaking issues. Ran dishwasher and could not duplicate issue. Verified spray arms moving freely. Instructed customer to make sure for proper loading and to keep things away from spray arms because it can cause washer to randomly leak. No leaks present. Job complete
Diego G.
DISHWASHER MAYTAG MDB4949SDH3 Arrived on site. Checked for leaking issues. Ran dishwasher and could not duplicate issue. Verified spray arms moving freely. Instructed customer to make sure for proper loading and to keep things away from spray arms because it can cause washer to randomly leak. No leaks present. Job complete
Al R.
WASHER WHIRLPOOL WTW6600SW2 Arrived to install previously ordered part. Removed and replaced the control. Tested the unit and unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE
Tyler B.
OVEN WHIRLPOOL WFG320M0BS "Arrived on site for unit not heating, found igniter failed, replaced and Testd good, no gas leaks on site"
Clif L.
REFRIGERATOR WHIRLPOOL WRS588FIHV Arrived on site to diagnose a refrigerator that is over cooling in the fresh food section. Tested unit and found wiring not fully inserted from factory on air baffle connection. Re-wired connection properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Jonathan S.
REFRIGERATOR JENN-AIR JS48PPDUDE00 Arrived on site for refrigerator not cooling. Inspected unit and found ice buildup on evaporator. Found shipping tape on divider. Performed diagnostics mode and tested defrost sensor and found closed. Tested voltage to defrost heater and found 120 volts. Ran defrost cycle and found opening before defrost cycle completed. Put unit in basic defrost mode. Please allow 48 hours for unit to cool correctly.
Arthur B.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for customer complaint of top load washer not filling properly. Ran diagnostics and found control will no enter diagnostics. Removed and replaced control and actuator. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Diego G.
RANGE WHIRLPOOL WFE320M0EW1 "Arrived on site. Check for right rear element issues. Found right rear element bad not allowing it to kick on. Replaced right rear element and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
RANGE WHIRLPOOL WFE320M0EW1 "Arrived on site. Check for right rear element issues. Found right rear element bad not allowing it to kick on. Replaced right rear element and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
RANGE WHIRLPOOL WFE320M0EW1 "Arrived on site. Check for right rear element issues. Found right rear element bad not allowing it to kick on. Replaced right rear element and cycle, all functions tested OK. No leaks present. Job complete"
Steve C.
REFRIGERATOR WHIRLPOOL WRF560SMYB04 Arrived on site to replace the left and right slides due to the door not closing properly. Replaced both parts and tested the unit. Unit works properly and no water connections to the unit.
Thomas L.
DRYER MAYTAG MGDX655DW2 Arrived on site for no heat condition. Found unit would run but not heat. Found an open fuse and cut off. Replaced both. Unit now heats. Unit is not hooked up to a vent hose. Informed customer the unit should not be used until it is converted for LP gas usage.
Tyler B.
DRYER WHIRLPOOL WED8500DC0 "Arrived on site for unit powering off, an unit and unit ran and than shut off, powered back on, ran error found error for stuck key, replaced panel and tested good"
Diego G.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site. Replaced evap with thermistor. UI, and icemaker. Ran diagnostic test, all functions tested OK. Instructed customer to allow 24 to 48 hours for unit to get down to proper temperature. No leaks present. Job complete"
Diego G.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site. Replaced evap with thermistor. UI, and icemaker. Ran diagnostic test, all functions tested OK. Instructed customer to allow 24 to 48 hours for unit to get down to proper temperature. No leaks present. Job complete"
Diego G.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site. Replaced evap with thermistor. UI, and icemaker. Ran diagnostic test, all functions tested OK. Instructed customer to allow 24 to 48 hours for unit to get down to proper temperature. No leaks present. Job complete"
Robert J.
OVEN WHIRLPOOL WFG525S0HS0 Arrived on job for complaints of no gas. Found second shut off valve behind range. Corrected gas supply and test operation.
Jonathan S.
WASHER WHIRLPOOL WTW4616FW2 Arrived on site for washer not spinning or agitating or spinning. Performed diagnostics mode and checked fault codes. Found fault code F7-E6 motor fault. Gained access to capacitor and found shorted. Removed capacitor and installed new. Found unit still not operating correctly. Gained access to control and found unit roach infested. Will need authorization to complete repair. ;
Luis M.
ICE MACHINE KITCHENAID KUID508ESS2 Arrived on site for door issue. Tested door operation unit working as designed. Springs are installed to bottom of door ran diagnostics no water removed unit from enclosure found no water source or drain source behind machine. Enclosure will need water and drain source for ice machine to work. Brand new house no home owners
Leonardo C.
OVEN JENN-AIR JJW2430DS02 Arrived on site to test unit for error code and touch pad not working. Replaced console test unit and unit test good job complete.
Lou S.
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect oven error codes. I found that the unit was showing error codes F8E1 & F6E4. I cleared the codes and turned the power off to the unit and after turning power back on, I tested the unit. Once I the upper oven came on,the blower never came on (F8E1). I tested the lower unit and got the same error code. I am ordering the blower fan and UI console and will return with both prescreened parts. Office too schedule return service due to both ordering parts are PSP. Customer not available to sign receipt.; ordrng 1 W11248652 (BLOWER) and 1 W11297709 (CONSOLE)"
Al R.
DRYER AMANA NED4655EW1 "Arrived to inspect dryer not drying. Removed and replaced the the element, timer and dryer repair kit and door switch Reassembled and unit tested as designed.No lint observed at the time of service.JOB COMPLETE"
Clif L.
WASHER MAYTAG MHW6000XW2 arrived on site to diagnose a washing machine that is giving error codes. Found communication error and motor control board visibly shorted out. Motor control board will need to be replaced to complete repairs. Return date is set for 3/6/19.Parts (228.88+tax)Svc/Lbr (259.99+tax)Total after tax (529.20); ordrng 1 WPW10374126 (cntrl-elec)
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site. Replaced floor base due to bad switches. Cycled all doors, all functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site. Replaced floor base due to bad switches. Cycled all doors, all functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site. Replaced floor base due to bad switches. Cycled all doors, all functions tested OK. No leaks present. Job complete"
Kevin B.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for complaints of not drying. Found dryer is heating and tumbling properly but found no airflow through lint screen. Accessed rear of dryer took off vent hose and found airflow has returned. Dryer is operating properly but vent will need to be cleaned to correct issue. Informed apartment management that problem is with vent to the exterior building.no lint found in dryer at time of service.
James C.
VENTHOOD GE ZVC48L1SS Arrived onsite and installed new module. Tested operation. Unit working properly. Job complete
Diego G.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site. Checked for broil issues. Found broiler not kicking on intermittently. Replaced main control board and cycled, all functions tested OK. No need to present. Job complete"
Diego G.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site. Checked for broil issues. Found broiler not kicking on intermittently. Replaced main control board and cycled, all functions tested OK. No need to present. Job complete"
Diego G.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site. Checked for broil issues. Found broiler not kicking on intermittently. Replaced main control board and cycled, all functions tested OK. No need to present. Job complete"
Diego G.
DRYER WHIRLPOOL WED75HEFW0 "Arrived on site. Check for no operation issues. Found display acting sporadic. Replaced main control board and cycle, all functions tested OK. Job complete"
Diego G.
DRYER WHIRLPOOL WED75HEFW0 "Arrived on site. Check for no operation issues. Found display acting sporadic. Replaced main control board and cycle, all functions tested OK. Job complete"
Diego G.
DRYER WHIRLPOOL WED75HEFW0 "Arrived on site. Check for no operation issues. Found display acting sporadic. Replaced main control board and cycle, all functions tested OK. Job complete"
Diego G.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site. Checked for freezing issues. Found refrigerator compartment at 22° allowing things to freeze over. Also found no ice in ice bin. Ran diagnostic test and found error code for bad icemaker. When running water to ice maker Found water line freezing over due to low temperature in refrigerator compartment. When checking temperature from UI found unit giving vacation mode. Wasn’t able to remove. Will need UI, icemaker and evap with thermistor to repair unit. Office to reschedule; ordrng 1 W10341329 (valve) and 1 W10894103 (UI) and 1 W11087438 (EVAP WITH THERMISTOR ) and 1 W11294907 (ICEMAKER )"
Diego G.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site. Checked for freezing issues. Found refrigerator compartment at 22° allowing things to freeze over. Also found no ice in ice bin. Ran diagnostic test and found error code for bad icemaker. When running water to ice maker Found water line freezing over due to low temperature in refrigerator compartment. When checking temperature from UI found unit giving vacation mode. Wasn’t able to remove. Will need UI, icemaker and evap with thermistor to repair unit. Office to reschedule; ordrng 1 W10341329 (valve) and 1 W10894103 (UI) and 1 W11087438 (EVAP WITH THERMISTOR ) and 1 W11294907 (ICEMAKER )"
Diego G.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site. Checked for freezing issues. Found refrigerator compartment at 22° allowing things to freeze over. Also found no ice in ice bin. Ran diagnostic test and found error code for bad icemaker. When running water to ice maker Found water line freezing over due to low temperature in refrigerator compartment. When checking temperature from UI found unit giving vacation mode. Wasn’t able to remove. Will need UI, icemaker and evap with thermistor to repair unit. Office to reschedule; ordrng 1 W10341329 (valve) and 1 W10894103 (UI) and 1 W11087438 (EVAP WITH THERMISTOR ) and 1 W11294907 (ICEMAKER )"
Leonardo C.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for unit not draining. Test unit and can hear drain pump humming trying to drain. Removed drain pump and found glass stuck in drain motor. Removed glass test unit and unit draining correctly no leaks present at this time. Job complete.
Clif L.
WASHER MAYTAG MHW6000XW2 Arrived on site to replace motor control board for water. Replaced control board and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Leonardo C.
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived on site to test unit for unit not heating. Test unit and found unit not heating due to bad high voltage. Removed unit and test mad cap and diode and found broken magnet on magnetron and bad diode and cap. Replaced all parts test unit and unit test good job complete requesting double labor
Robert J.
REFRIGERATOR FRIGIDAIRE FGHD2368TF Arrived on job for complaints of no ice. Icemaker not responding replace and test. Icemaker now won’t fill with water replace valve and test. Operation normal. No leaks detected at time of service
Al R.
WASHER WHIRLPOOL WTW5000DW2 Arrived to inspect washer dispensing slowly. Verified the complaint. Checked water pressure at valve from wall and all pressure was good. Removed and replaced the valve and latch. Reassembled and tested the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE
Tyler B.
RANGE WHIRLPOOL WEC310S0FB1 "Arrived on sote for harness and control replacement, replaced all harness and control and tested good. On all functions"
Tyler B.
OVEN WHIRLPOOL WFG540H0ES1 "Arrived on site for unit not heating, found igniter failed replaced igniter and tested good, no leaks on site"
James C.
OVEN KITCHENAID KEBS109BSS00 Arrived on site and tested operation. I found no function from control panel and no lights on in oven. Tested fuses and found thermal fuse has failed. Installed new fuse and tested. Unit working properly. Job complete
Kevin B.
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for complaints of noise, Set dryer to run on a normal cycle and found it is operating properly with no excessive noise but customer says there is a thumping noise during rotation. Replaced support wheels, belt and pulley But this had no effect on the noise the customer says the dryer is making. No further replacement of parts can address issue. No lint buildup at time of service, job complete."
Diego G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site. Check for noise issues. On arrival unit was not making any noise at all. Customer stated that it made noise for three hours and then stopped. Ran diagnostic test and went through all the fans and components all checked OK. Instructed customer we will have to wait and kind of see how everything goes and will only charge service fee today
Diego G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site. Check for noise issues. On arrival unit was not making any noise at all. Customer stated that it made noise for three hours and then stopped. Ran diagnostic test and went through all the fans and components all checked OK. Instructed customer we will have to wait and kind of see how everything goes and will only charge service fee today
Diego G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site. Check for noise issues. On arrival unit was not making any noise at all. Customer stated that it made noise for three hours and then stopped. Ran diagnostic test and went through all the fans and components all checked OK. Instructed customer we will have to wait and kind of see how everything goes and will only charge service fee today
Kevin B.
WASHER WHIRLPOOL WTW4855HW1 "arrived on site and inspected washer and found during agitation lights in the home can be visibly seen dimming. Spoke with tech line and they requested an amp rating during agitation. Washer is peaking at 6 A, tech line says this is normal. Washer is on a CAFCI/GFCI breaker that is likely required by current builder electrical codes although this is not recommended for washer to be hooked up to this type of outlet tech line cannot say it can’t be done. There is no definitive reason for dimming of lights. Homeowner is going to discuss with builder any alternatives that may help with this issue. SR7724338077"
Al R.
DISHWASHER FRIGIDAIRE FFCD2413US1A "Arrived on-site to inspect dishwasher for damage. Found contractors on-site , but no representatives from precision homes. I called the office and got voice mail. Inspected the unit for possible damage and found none. I photographed the unit from several angles, which show no defects.Left the LB with notes and company information.JOB COMPLETE"
Al R.
WASHER MAYTAG MVWC416FW1 "Arrived to inspect washer fills with water then drains. I checked underneath the unit to see if there were any signs of damage or wear on the dust cover. I found none.Unhooked the fill hoses and checked incoming water pressure from the hoses. All checked good.Noticed during a normal cycle the unit fills slower than designed, so I removed and replaced the valve, pump and actuator. Reassembled and sat through a normal cycle and unit filled up as designed to.Customer admitted there is a lot of grit and sand in the water (sediment).Customer is aware of the leaking from the wall to he unit. I photographed and documented the issue I observed.JOB COMPLETE"
Robert J.
RANGE WHIRLPOOL WEG750H0HZ0 Customer request reschedule.; schdld next appmnt for 3/8 FRI !
Brandon C.
WASHER MAYTAG MVWB865GC0 "Arrived on site for customer complaint of unit not washing properly, found f0e3 error code, overload code, I instructed customer to wash smaller loads, unit tested good. SR# 7724342449"
Paul R.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived onsite to replace the previous diagnosed parts. I replaced the left RC door hinge cover.
Diego G.
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site. Check for noise issues. Found vibration coming from blower wheel housing. Added pads to minimize noise and removed lint from blower wheel. Ran unit, all functions tested OK. Job complete"
Diego G.
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site. Check for noise issues. Found vibration coming from blower wheel housing. Added pads to minimize noise and removed lint from blower wheel. Ran unit, all functions tested OK. Job complete"
Diego G.
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site. Check for noise issues. Found vibration coming from blower wheel housing. Added pads to minimize noise and removed lint from blower wheel. Ran unit, all functions tested OK. Job complete"
Kevin B.
MICROWAVE WHIRLPOOL WMH32519HZ2 Arrived on site found microwave has been arcing from metal rack along interior. Used touch up paint to correct damage.
Leonardo C.
OVEN JENN-AIR JJW3430DS02 Arrived on site to test unit for convection fan making loud noise. Test unit and found convection fan being really loud will need to order new fan motor W10853996 and new blade W11251691 X2. Office to reschedule. ; ordrng 1 W10853996 (MOTOR FAN ) and 2 W11251691 (FAN CONVECTION)s
Tyler B.
MICROWAVE WHIRLPOOL WMH31017HB0 "Arrived on sote for no light, found control the be issue, will need to return with control to complete ; ordrng 1 W10892389 (CONTROL)"
Robert J.
MICROWAVE WHIRLPOOL UMV1160CW Arrived on job for complaints of not heating ran amp test 6.6 amps no heat replace magnetron and test still not heating replaced cap and diod. Test operation. Heating properly.
Steve C.
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site for the two front burners intermittently will not ignite. Tested unit and found the burner caps were misaligned. Secured burner caps and tested the unit. Unit ignites properly. Also adjusted the flame on the simmer setting due to the flame is too high on low setting. Unit works properly and no gas leak present.
Diego G.
OVEN WHIRLPOOL WFE525S0HV1 Arrived on site. Check for door issues. Found from panel sticker not sticking to glass. Will need from panel to repair unit. Office to reschedule; ordrng 1 W11178521 (NAME PLATE ) and 1 W11247684 (PANEL )
Diego G.
OVEN WHIRLPOOL WFE525S0HV1 Arrived on site. Check for door issues. Found from panel sticker not sticking to glass. Will need from panel to repair unit. Office to reschedule; ordrng 1 W11178521 (NAME PLATE ) and 1 W11247684 (PANEL )
Diego G.
OVEN WHIRLPOOL WFE525S0HV1 Arrived on site. Check for door issues. Found from panel sticker not sticking to glass. Will need from panel to repair unit. Office to reschedule; ordrng 1 W11178521 (NAME PLATE ) and 1 W11247684 (PANEL )
Arthur B.
MICROWAVE WHIRLPOOL WMH31017AB2 "Arrived onsite for customer complaint of OTR microwave not turning on. Removed control panel and found interlock switches faulty. Removed and replace upper,lower interlocks, and switches. Reassembled and tested unit. Unit now heats as intended. No other issues found."
Steve C.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for the unit will intermittently turn on and off and unable to cycle. Tested the unit and found the unit is working properly. Remove the junction box under the unit and re tighten the wire connections. Unit works properly and all water connections were dry at the time of service.
Lou S.
DISHWASHER KITCHENAID KDTM354ESS3 "arrived on site to inspect dishwasher door rubbing. Upon further inspection, I found that the door was rubbing on the upper right corner. I leveled the unit with the leveling feet then tested in diagnostics. Unit operates as designed and the door is no longer rubbing. No water leaks observed during service, job completed."
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for frost forming in freezer. Checked door seal good gasket sealing to cabinet correctly. Found gaps between liner and cabinet,added adhesive to gaps"
Tyler B.
DRYER WHIRLPOOL CEM2743BQ0 "Arrived on site for unit starting with no coins, found timer And harness burnt, u it will need new timer and timer harness to complete . Took pic of dop ; ordrng 1 CNOTE (OFFICE RS) and 1 W10177791 (harns-wire) and 1 W11120478 (TIMER )"
Luis M.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Arrived on site for burning smell removed evaporator cover found insulation burnt on heater removed remaining insulation from around heater
Arthur B.
RANGE WHIRLPOOL WFG525S0HS0 Arrived onsite for customer complaint of freestanding gas range oven not coming on. Removed back panel and found spark module faulty. Removed and replaced spark module. Reassembled and tested. Unit now comes on as intended. No other issues found. No gas leaks detected at time of services.
Al R.
COOKTOP KITCHENAID KCGS956ESS02 Arrived to inspect gas cooktop with defective knobs. Unit will need new knobs for customer.NEEDS MORE WORK Customer scheduled for return on 3/12/19; ordrng 5 WPW10545849 (KNOBS STAINLESS )s
Arthur B.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived onsite to install new sump n motor and control to dishwasher from prior tech’s diagnosis. Removed and replaced both control and sump n motor. Reassembled and tested. Unit now fills,washes, drain and heats as intended. No other issues found."
Kevin B.
REFRIGERATOR WHIRLPOOL WRF560SMYW "Arrived on site for complaints of leaky ice maker. Found ice tray cracked. Replaced icemaker Tested functions,all operations working properly.no water leaks detected."
Diego G.
DISHWASHER KITCHENAID KDTE334GPS Arrived on site. Check for no operation issues. Found one out of five loads unit shuts off towards the end of the cycle. Ran diagnostic test and found no error codes for problem. Customer stated electrician came out and found cord not correctly installed that could have triggered board to go bad. Recommending control being swapped out but customer does not want repairs at this time. Customer is going to get with builder and installers to see if they can get unit swapped out completely. No leaks present. Job complete
Diego G.
DISHWASHER KITCHENAID KDTE334GPS Arrived on site. Check for no operation issues. Found one out of five loads unit shuts off towards the end of the cycle. Ran diagnostic test and found no error codes for problem. Customer stated electrician came out and found cord not correctly installed that could have triggered board to go bad. Recommending control being swapped out but customer does not want repairs at this time. Customer is going to get with builder and installers to see if they can get unit swapped out completely. No leaks present. Job complete
Diego G.
DISHWASHER KITCHENAID KDTE334GPS Arrived on site. Check for no operation issues. Found one out of five loads unit shuts off towards the end of the cycle. Ran diagnostic test and found no error codes for problem. Customer stated electrician came out and found cord not correctly installed that could have triggered board to go bad. Recommending control being swapped out but customer does not want repairs at this time. Customer is going to get with builder and installers to see if they can get unit swapped out completely. No leaks present. Job complete
James C.
DISHWASHER WHIRLPOOL WDF760SADM2 Arrived on site and tested operation. I found a fault for slow drain in memory and I cleared for diagnostics. I found the wash motor making a loud chattering sound and water was not flowing properly through the wash armed. Unit will need new sump assembly to repair. Installed new sump and tested operation. Unit working properly and all water connections dry at time of service. Job complete
Kevin B.
WASHER WHIRLPOOL WFW85HEFW1 Arrived on site to install part diagnosed by previous tech. Installed switch ran diagnostic cycle all operation functioning properly. No water leaks detected at time of service.
James C.
OVEN WHIRLPOOL WGG745S0FS02 "Arrived on site and installed new orifice holders which included the igniters. Tested operation and found rear left still not igniting. Tested connections at spark module and found spark module has failed causing no spark at rear left burner. Unit will need new module to repair. I will also need the correct screws to secure burner heads to orifice holders. ; ordrng 1 74009098 (module,spark) and 2 WP3368921 (screw-torx)s"
Al R.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived to inspect refrigerator still leaking on the floor. Removed the baskets and steamed evaporator and also unclogged the drain pan. I poured a glass of water down the drain pan after unclogging it and heard the water exit the drain.JOB COMPLETE
Paul R.
OVEN KITCHENAID KOSE500ESS02 Arrived onsite for the oven making a loud rattling noise when the convection fan runs. I found the vibration noise being caused by the convection fan but it sounds like loose sheet metal at the rear of the oven. The oven was installed with the whip going thru the right side of the cabinet and down to a J-Box on the exterior wall not allowing the oven to come out of the cabinet. I explained to mr that a J-Box needs to be set at the back of the cabinet to allow the oven to be removed. Mr is calling an electrician and will call the office when the electrical is corrected.; ordrng 1 C-NOTES (SEE CALL NOTES.)
Steve C.
DRYER MAYTAG MEDB835DW4 Arrive on site for the unit will not turn on. Tested the voltage from the wall and there’s no power. Try to reset the breaker and nothing change with the voltage. All the fuses and connections checked good. Advise the customer to call a electrician.
Jonathan S.
DISHWASHER MAYTAG MDBH979SA "Arrived on site for dishwasher not filling with water. Performed diagnostics mode and found fault code F6-E1 low water and F10-E1 dispenser fault. Found unit not filling. Tested voltage to inlet valve and found present. Removed valve and inspected screen, no interferences. Found solenoid not opening. Will need to replace inlet valve to repair. Quoted customer and estimate was approved. Removed valve and installed new. Tested unit and found no water going to unit. Removed water line and test water. Found dishwasher not getting water. Removed water line from main valve and checked to see if it was clear. Found water line to dishwasher twisted and cutting water off. Removed dishwasher and corrected water line. Removed new inlet valve and installed old. All tested good, no water leaks present.
Brandon C.
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site for customer complaint of unit not responding and light bulb blowing 3 times in 5 months. Found shorted keypad, faulty control, and wiring harness. Ordering control, UI, harness, and light socket. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOUR JOB) and 1 W10454648 (sockt-lite) and 1 W10868154 (cntrl-elec) and 1 W10869383 (UIB) and 1 W10887379 (HARNESS)"
Robert J.
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on job for complaints of no light. Found no power to bulb. Replaced control and test.
Al R.
DRYER MAYTAG MEDC215EW1 "Arrived to inspect dryer not drying. Confirmed the complaint and removed and replaced the fuse, element and cutoff. Neigh had continuity . I Reassembled and unit tested as designed. No lint observed at the time of service.JOB COMPLETE"
Kevin B.
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site for complaints of clicking noise during cook top operation. Ran burners and heard clicking noise 4 times in an hour. Also found several knobs cracked. Will need to reorder and ship to customer directly.; ordrng 5 W11159630 (D2C KNOBS)s
Steve C.
DISHWASHER KITCHENAID KUDK03ITBS2 Arrived on site for the unit is leaking water. Tested the unit and found the unit is leaking from the dispenser when using rinse aid. QAll water connections with dry at the time of service.
Thomas L.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site for no cool condition. Found unit was turned off. Plugged unit in and all operations started normally. suspect possible fresh food evaporator leak. Will call customer in the a.m. to see how the fridge is cooling. No water is hooked up to the unit.Vburruss@hotmail.com
Brandon C.
OVEN KITCHENAID KEBC107KSS0 "Arrived on site for customer complaint of unit not heating, found bad Tod, I replaced Tod, unit tested good."
Paul R.
WASHER MAYTAG MVWC215EW1 Arrived onsite for the washer that the control panel will not work. Ms stated it’s full of water and it only senses and then drains but the water is not draining. I found the drain pump defective and the washer full of water.I drained the washer and replaced the pump. I tested the unit and it is working as designed. Call complete.
Paul R.
DRYER AMANA NED4655EW1 Arrived onsite for the dryer to replace the previous diagnosed parts. I replaced the thermostat and tested the unit. The unit is working as designed. Call complete.
James C.
WASHER WHIRLPOOL MVWB850YW1 Arrived on site and tested operation. I found the unit making a ticking sound again when the basket is spinning. Removed rotor and tested by hand and found the ticking sound still happening. Removed wash plate and found same result so I removed the basket and found the sound coming from the drive shaft. I have determined with the second drive shaft making the same noise that the original failed shaft has over heated the bearings which caused the bearing races molded into the outer tub to shift and the new bearings and shaft are not aligning properly. Unit will need new outer tub to repair.Customer would like to think about repair before making a final decision. Instructed customer to contact the office once decision is made; ordrng 1 W10381078 (outer tub) and 1 W10820039 (hub)
Leonardo C.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to test unit fro unit not starting. Test unit and found unit not draining so unit shutting off. Removed drain pump and found food stuck in drain pump, removed food test unit and unit test good no leaks present at this time. Job complete"
Diego G.
WASHER WHIRLPOOL WFC7500VW1 Arrived on site. Checked for no spin issues. Called tech-support and ran diagnostic test all components checked out OK. Calibrated motor all checked OK. When putting a load in it did not want to spin out. Customer is going to try to get an authorization for parts but if he can’t he wants his money back. And shut the customer he will need to call into office for resolution. No leaks present. Job completeFile#7724302179
Diego G.
WASHER WHIRLPOOL WFC7500VW1 Arrived on site. Checked for no spin issues. Called tech-support and ran diagnostic test all components checked out OK. Calibrated motor all checked OK. When putting a load in it did not want to spin out. Customer is going to try to get an authorization for parts but if he can’t he wants his money back. And shut the customer he will need to call into office for resolution. No leaks present. Job completeFile#7724302179
Diego G.
WASHER WHIRLPOOL WFC7500VW1 Arrived on site. Checked for no spin issues. Called tech-support and ran diagnostic test all components checked out OK. Calibrated motor all checked OK. When putting a load in it did not want to spin out. Customer is going to try to get an authorization for parts but if he can’t he wants his money back. And shut the customer he will need to call into office for resolution. No leaks present. Job completeFile#7724302179
Kevin B.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found no airflow through lint screen, recommended to customer that vent to exterior of home be cleared by a service to prevent damage to dryer. No lint build up at time of service job complete."
Lou S.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "arrived on site to inspect refrigerator ice maker not working. I checked temps in the RC=38 degrees and FC=10 degrees. I tested the ice maker in diagnostics and it operated as designed. I removed the ice maker and checked the fill tube heater wiring and ice maker wiring and all were good. I contacted Techline and spoke to Rick who made reference to Service Pointer #W11033419C page 8 pertaining to no ice production. The pointer suggests replacing the ice maker, dual water valve, and Orion board. I replaced the ice maker and am ordering the Orion board and will return with the valve. I scheduled return service for 03/07/19. No water leaks observed during service.; ordrng 1 W10898228 (icemaker) and 1 W11164517 (CNTRL-ELEC)"
Kevin B.
DRYER MAYTAG MEDC300BW0 "Arrived on site for complaints of not running. Found thermal fuse blown, replaced thermal fuse. Vent needs cleaning service before next use or thermal fuse may blow again."
Jonathan S.
DISHWASHER GE GSD4020Z07BB Arrived on site for dishwasher may be leaking. Inspected insulation and found steam port under compressed wood countertop. Corrected insulation and pulled unit out a half inch. Removed kick plate and performed diagnostics. Ran unit on normal wash and monitored cycling. Inspected water level and checked drain cycle. Inspected door gasket. No water leaks found. All tested good. Spoke with owner on service performed
Scott M.
DRYER AMANA NED7200TW "Arrived on site for no heat . Found highlimit had blown . Replaced heater assembly . Tested unit and all checke normal ."
Luis M.
REFRIGERATOR FRIGIDAIRE FFTR1821TW0 "Arrived on site for unit not freezing. Defrost timer advancing unit not powering on,jump started thermostat u it powered on checked frost pattern good diagnosed unit will need temperature control return date set for 3/12; ordrng 1 241537103 (CONTROL)"
Lou S.
OVEN WHIRLPOOL WGG745S0FS02 "arrived on site to inspect oven temps and bubbled console. Upon further inspection, I placed my thermal lead in the middle of the center rack and tested on Bake at 350 degrees. My reading at Preheat was 452 degrees. My next five readings were 316, 364, 325, 363, 329 for an average of 340 degrees. I calibrated the unit +10 degrees. I removed and replaced the console and membrane due to both being badly warped/bubbled. I tested the cooktop and all flames were at correct height. No gas leaks detected during service, job completed."
Brandon C.
VENTHOOD UNKNOWN WVU37UC6FS0 "Arrived on site for customer complaint of pound noise during use, found broken fan blade, ordering fan blade. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE) and 1 W11099714 (wheel-blwr)"
Brandon C.
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site for customer complaint of noise issue, found washer was in between tubs. I removed washer, unit tested good."
Brandon C.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for customer complaint of unit not draining, found faulty drain pump, after replacing pump, unit tested good. Collected payment on check.
Lou S.
RANGE WHIRLPOOL WGG745S0FS02 "arrived on site to install previously diagnosed and ordered parts. I removed the console and removed and replaced the console membrane and the main control due to both being melted. I tested the unit and it operated as designed. No gas leaks detected during service, job completed."
Brandon C.
OVEN FRIGIDAIRE FGMO205KFB "Arrived on site for customer complaint of light not working in microwave and bake not working in oven, found bad light bulb and bad bake element; ordrng 1 318254906 (element bake 3400w) and 1 5304500304 (lamp assembly w/ s) and 1 CNOTE (OFFICE TO RESCHEDULE )"
James C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and tested operation. I found that the right side door would not always close on its own. I found the refrigerator slightly leaning forward. Raised front feet to leave unit and tested. Door now closing properly. Job complete
Arthur B.
DRYER WHIRLPOOL WED75HEFW1 Arrived onsite for customer complaint of dryer not heating. Found dryer was stacked. Removed front door and checked continuity. Found element shorted. Removed and replaced element and cutoff. Reassembled. Tested unit. Dryer know heats as intended. Dryer vent and lint trap was clean of lint at time of service.
Tyler B.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for no ice and noisy unit, found EVAP frosted, causing no air flow and noise, cleared all ice and reaped EVAP cover with therm is correct position. No leaks on site"
Thomas L.
ICE MACHINE KENMORE 106.895931 Arrived on site for unit not making ice. Found that the water distributor tube is cracked and spraying water out into the floor of the unit plus the reservoir runs dry empty quickly and cannot produce ice. Water connections are currently all dry; ordrng 1 W10863947 (tube)
Brandon C.
REFRIGERATOR FRIGIDAIRE FPHC2399PF5 "Arrived on site for customer complaint of unit freezing in fresh food section, found faulty control. I replaced control, unit tested good."
Luis M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived on site for no ice. Diagnosed ice melting and freezing in chute,removed bin,tested ice door found ice door not sealing correctly to chute. Installed new ice door assembly,checked door operation good sealing correctly left bin out to defrost,advised customer to clean ice bin out every 2 weeks"
Paul R.
OVEN KITCHENAID KEBS208DSS11 Arrived onsite to replace the previous diagnosed parts. I replaced the main control and tested the oven. The unit is working as designed.
Diego G.
REFRIGERATOR MAYTAG MRT711SMFB00 "Arrived on site. Checked for door issues. Found both doors damaged and were supposed to be ordered per customer. Will need to order freezer door as well. Also found water line defective creating odor in ice cubes. Instructed customer they will need to get with Lowe’s to see if they can get a new waterline to resolve issue with odor and taste of ice. Will need freezer door, icemaker, refrigerator door and name plate to repair unit. Office to reschedule; ordrng 1 LW10648577 (dor-fip) and 1 W10612925 (nameplate) and 1 W10715708 (icemaker)"
Diego G.
REFRIGERATOR MAYTAG MRT711SMFB00 "Arrived on site. Checked for door issues. Found both doors damaged and were supposed to be ordered per customer. Will need to order freezer door as well. Also found water line defective creating odor in ice cubes. Instructed customer they will need to get with Lowe’s to see if they can get a new waterline to resolve issue with odor and taste of ice. Will need freezer door, icemaker, refrigerator door and name plate to repair unit. Office to reschedule; ordrng 1 LW10648577 (dor-fip) and 1 W10612925 (nameplate) and 1 W10715708 (icemaker)"
Diego G.
REFRIGERATOR MAYTAG MRT711SMFB00 "Arrived on site. Checked for door issues. Found both doors damaged and were supposed to be ordered per customer. Will need to order freezer door as well. Also found water line defective creating odor in ice cubes. Instructed customer they will need to get with Lowe’s to see if they can get a new waterline to resolve issue with odor and taste of ice. Will need freezer door, icemaker, refrigerator door and name plate to repair unit. Office to reschedule; ordrng 1 LW10648577 (dor-fip) and 1 W10612925 (nameplate) and 1 W10715708 (icemaker)"
Kevin B.
DRYER WHIRLPOOL WED8500DC4 "Arrived on site for complaints no heat. Received error codes f4e4 for line voltage incorrect. Upon inspection found outlet has failed, power is incorrect from source. Recommend electrician to correct power before dryer is used again."
James C.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site and tested operation. Customer concern with exhaust motor turns on by itself and stove not being used as well as the damper making noise and vent not pulling smoke out while cooking. Instructed customer on damper and that it is normal to make noise when opening and closing. Instructed customer on air volume that the unit moves when exhaling and that when cooking on the front burners the vent will not pull steam or smoke to it. Tested fan and found to be good. Due to display lighting up spd2 when the fam would come on randomly the unit will need new control and control panel to correct this issue; ordrng 1 W11175576 (CONTROL PANEL)