"Arrived onsite for refrigerator ice maker not making ice. Upon inspection found fill tube frozen over. Thawed line and tested. Ice maker completed harvest test and fill. Customer to give full 24 hrs for proper ice production. If symptoms persist, recommend replacing valve and ice maker. Job complete"

"Arrived on site to inspect unit for not making ice, upon inspection found the units arm was in off position, moved arm and tested, all functions returned. Complete"

"Arrived on site to inspect unit for popping breaker, upon inspection found the unit did pop breaker once preheated. Checked amp draw and found nothing out of the ordinary, 14 amps at most on both sides, breaker was 40 amps and I could not find a ground spot. Customer must have breaker checked. Complete"

"Arrived on site to test unit for not washing. Found latch was not responding. Replaced latch, tested unit and found actuator not connected to shifter. Replaced actuator, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to inspect unit for not washing clothes completely. Upon inspection found the actuator was not the correct model, replaced actuator and aligned drain pipe. Customer must raise drain pipe. Tested with no issues. Complete"

"Arrived on site to test unit for low ice production. Found no issues with unit in diagnostics but did find ice thickness was set to two, changed setting to six. Customer stated condenser was really clogged so he cleaned it. Ran unit in max ice and allowed two sheets of ice to form. During second sheet noticed the recirculating pump was periodically shutting off. Monitored voltage and did not see a change in voltage when recirculating pump was kicking off. Recommend replacing recirculating pump. Ordering control and bin thermistor to ensure completion on return visit. Office to reschedule. ; ordrng 1 W11542867 (Recirculating pump) and 1 WPW10511923 (Thermistor) and 1 W11034363 (Control)"

"Arrived on site to inspect unit for not filling correctly, upon inspection found the unit had normal water flow but didnt reach normal fill, checked drain line and found it in water causing issue, repositioned and tested. Complete"

Arrived on site to test unit for loud noise when spinning. Found gearcase needs replaced. Also found console not responding properly and got error code f2e1(stuck button). Office to reschedule.; ordrng 1 W11423758 (Gearcase) and 1 W11519741 (Console)

Arrived on site to diagnose a range that is not functional at all. Found incoming voltage incorrect at wall with range unplugged. Homeowner will need an electrician to fix issue.

Arrived onsite and replaced control. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived onsite for wall oven win touch screen not responding. Upon arrival I confirmed the complaint the unit would not respond to touch at all. I cycled power at the breaker and the unit restored function to the touch screen. I checked fault codes and there were none stored in the system. I noticed the unit was not connected to WiFi. I informed the customer that the unit would need to be connected so it can receive updates. And that the lack of update likely caused the screen to freeze.

"Arrived on site and inspected dryer and found it is installed under a solid countertop. The washer needs to be uninstalled before you can access rear of dryer. Gas line is not long enough to pull dryer out all the way. Took one picture of installation location. Disassembled dryer and found all components checked good, igniter is running but there is no gas. Disconnected gas supply line from wall supply and there is no gas coming out. House looks to be recently renovated, recommend that builder be contacted. there is no gas being supplied to the dryer from the home. Job complete"

Arrived on site to test unit for unit not draining. Test unit 5 times and unit draining correctly at this time. Job complete. No error codes found

Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Verified voltage at control but not receiving voltage to ice maker. Harness is damaged internally.

"Arrived on site for customer complaint of unit not starting, found broken lid latch, I replaced latch, unit tested good."

Arrived on site for CSI Not Draining - Water Remain at End of Cycle - Dishwasher - PRE-ID Drain Pump Also not heating. Ran diagnostics and got F8E2 error code. No other codes present. Cleared error code. Tested drain in diagnostics and pump was making unusual noise. Removed drain pump and installed new drain pump. Ran through diagnostics cycle and all cycles completed without issue and heated as designed. Drain pump sounds normal. No leaks detected. Job completed.

"Arrived on site to inspect unit for not running quietly, upon inspection found the left side of dryer vibrating loudly, Replaced all wheels and idler, noise was dampened with pads as well. Complete"

"Arrived on site to test unit for shaking/rattling sound. Found excessive lint build up on blower wheel causing housing and vent pipe to vibrate from being off balanced. Removed lint build up, tested unit, unit works good. Verified with customer noise is no longer present. Job complete."

"Arrived on site to replace ice maker and UI control, after replacing, unit tested good."

"Arrived on site and inspected microwave and found plastic on control Panel that door button/release lever is mounted to is broken. Took one picture.

Arrived on job for complaints of damage spray arm. Found lower spray arm damage. Replaced spray arm .no leaks detected at time of service.

Arrived on job for complaints of no heat found open thermal fuse. Replaced fuse and test.

"Arrived on site. Found shut off arm disconnected from icemaker,installed shut off arm.

Arrived on site and inspected dryer customer says makes a loud noise just before the normal cycle completes. I ran the unit on a sanitize cycle and unit didnt make any unusual noises.

Arrived on job to replace previously diagnosed part. Ordered correct part. ; ordrng 1 W11236851 (diffuser)

"Arrived on site for Not Heating - Electric Dryer. Dryer was turning on and gasket was spinning, but wouldnt heat. Found L1 to L2 at the terminal block was only getting .004 volts. I reset the breaker and tested again with the same result. Customer will need to contact an electrician. Job complete."

Onsite to install previously diagnosed part. Replaced cooktop. Pic in SDQP. Unit functioning as designed. Call complete.

"Arrived on site and inspected washer with poor agitating and filling issues. Accessed underneath and found the actuator is the issue. Per service pointer W11531483 Rev B the actuator needs to be replaced. Ordering the PSP actuator. I recalibrated the unit due to the filling issue, customer may have experienced a power surge which may have caused the fill issues. Needs more work; ordrng 1 W10913953 (ACTUATOR)"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit is making grinding noises coming from the FC evaporator area. I removed the evap cover and inspected the evaporator and found it in defrost mode and no signs of over frosting/icing up. Cycled power to the unit and tested and could not duplicate the noise the customer is hearing. I recommended that they take a video of the noise should it happen again. No water connections to the unit, job completed."

Arrived on site to install tub and shocks. We gained access to the rotor stator and found it siezed in place. We instaiked the new tub and shocks. I am ordering the stair screws and returning with the rotor stator to repair. The office will reschedule when we have an eta on the parts.; ordrng 8 W11314661 (Screws)s

"Arrived on site and inspected dryer and found it is not heating. Disassembled dryer and found connections to Thermistor are Not connected. After re-connecting them dryer is hitting normally and airflow is good, took one picture, job complete"

Arrived onsite for range panel getting hot. Upon inspection found right side panel is warm to the touch when in use. Called tech line for assistance. Per Whirlpool oven exhaust vent is venting under panel on right side. Panel increases in temperature is normal. Door and surface temperature is regulated at 150 degrees. Panel temperature has no maximum temperature as venting exhaust is under panel and can increase or decrease depending on target cook temperature. Unit is functioning as designed. SR#7731601079. Job complete

"Arrived on site and inspected another F0E1 error code rendering the unit inoperable.

"Arrived on site and inspected washer and found connection to motor is off at control board. Reset connection and washer is operating properly, also found two cycles saved with no spin and reset them. Washer is now operating properly, job complete"

"Arrived on site and inspected dryer and found it is heating properly but airflow is showing restricted on the airflow meter. Recommended to customer that apartment maintenance be contacted and have them clear/clean the vent to the exterior of the building before a dryer is used again to prevent any damage from overheating. No further repair is required at this time, job complete"

"Arrived on site for customer complaint of downdraft not working, found broken knob, I was able to turn switch manually to activate motor, found motor would not change speeds, found failed motor. Motor is discontinued, submitting parts research for motor. ; ordrng 1 WP7739P122-60 (Knob) and 1 71001304 (Motor) and 1 Cnote (Office to reschedule/motor discontinued)"

"Arrived on site for customer complaint of unit not producing ice, found failed ice maker, I replaced ice maker, unit filled with water and tested good."

Arrived onsite to replace start switch. Replaced start switch. Tested the unit several times and unit turned on every time. No issues at this time. Job complete

Arrived on site to diagnose a washer that will not always spin clothes completely. Tested all parts and components and found no failures to unit at this time. Advised customer on best loading procedures and cycles to use for best results. No leaks were found at time of service.

"Arrived on site to inspect unit for not illuminating lower light, upon inspection found the units control board shorted. Replaced control and tested light, all functions returned. Complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the damper failure, I removed and replaced the damper and tested and demonstrated to the customer and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect unit for leaking, upon inspection found no issues with valve or ice maker, condensation was pool on middle part of gasket, checked gasket and found a large gap missing in door insulation. Ordering gasket and door. Office to reschedule ; ordrng 1 W10911461 (Gasket) and 1 W10918659 (Door)"

Arrived on site to test unit for gas leak. Customer has plumbers out and said unit is the issue. Gas was off upon arrival and no smell or signs of gas leak. Turned gas supply on and applied bubble solution to all possible leak points and only leak I found was with plumbing(took pic). Showed customer leak point and ensured unit is not leaking. Advised plumber is needed to fix issue. Left gas supply valve off. Job complete.

Arrived on site to diagnose a washer that is not cycling properly. Found shifter not connected to cam assembly and replaced it with updated part. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site for soap pod staying in bottom of tub . Ran diagnostics. Found water was turned off under sink. Turned water on and reran diagnostics. All checked normal. No water leaks detected at time of service. Job complete .

"Arrived on site and inspected washer and found drain hose is all the way into stand pipe and there is a small towel wrapped around it into the standpipe. This is likely causing washer to not drain properly. Set washer into a diagnostic cycle and found Gearcase is failing, took one picture. In order to correct Washer would need to replace.

Arrived on site for arrange that had a broken door. Inspected unit and work area. Found the handle on the door broken on the right hand side. Replace the handle and tested the unit. The unit is working as designed. Call complete.

"Arrived on site and inspected washer leaking. Ran a small load cycle and unit never leaked. I did find the breather laying onto of the motor control board. I received information it was supposed to be mounted somewhere on the top near the valves. Customers washed a load and unit leaked approximately 2-3 gallons of water. I arrived back and found it leaking water possibly onto the motor control. I attempted a heavy load and unit filled, went around twice and sat. Unit motor control shorted out and will need to be replaced to complete the repair. Ordering WPW10384843 motor control. Office to schedule return services. Needs more work ; ordrng 1 W10384843 (MOTOR CONTROL)"

Arrived on site for a freezer that is not sealing properly. Inspected unit and work area. Found the gasket sealing properly but the outer edges of the liner weren?t completely fitted potentially causing air leaks. Added silicone to the liner and tested the unit. The unit began to work as designed. Call complete.

"Onsite for fridge icemaker not making ice. On arrival, I found no water in ice mold. Ran harvest cycle, then ran fill test. Found water leaking from ice mold due to crack in mold. Customer stated there was a large chunk of ice in bin. Unit filled after replacement with no leaks. Unit functioning as designed. Call complete."

"Onsite to install previously diagnosed part. Replaced lid latch. Tested, lid now locks properly. Unit functioning as designed. Call complete."

Arrived on site for a dryer that?s going off balance. Inspected unit and work area. Customer advised the unit isn?t going off balance but is making a rather large rattling sound. Tested the unit and confirm the customers complaint. Pulled the unit away from the wall and found the dryer pushed up against the vent hose causing the rattle. Advise the customer of the situation and the unit is working as designed. Call complete.

"Arrived on site and inspected refrigerator not cooling. Confirmed the complaint and replaced the control box. Plugged it in and it behind cooling. The compressor, evaporator motor and condenser motor were all working properly after the install. Jon complete"

Arrived on site for a range that is flashing error codes. Inspected unit and work area. Plugged unit in and ran through diagnostics. Did not find any stored error codes. Tested all I?ve been functions and cooked up functions and found all working as designed. I advise the customer that it could?ve been due to a mess wired range or an issue with the customers electrical supply. Could not find or replicate the issue. Call complete.

"Onsite for compactor not starting cycle. Found unit wouldnt start cycle when both switches on after pressing start. Unplugged and replugged in unit, cycled keyed switch and on off button, pressed start and unit cycled. Ran compacter multiple times to ensure proper operation. Unit functioning as designed. Call complete."

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced Inlet water valve and tested the unit. The unit began to work as designed with no leaks present. Call complete.

"Onsite for fridge door having rust spots. Pics of rust spots in SDQP. Replaced RC door. Pics of new door in SDQP. Also, customer showed me spots of rust starting on FC door. Pic in SDQP. Ordering FC door. Office to reschedule.; ordrng 1 WPW10300065 (Top hinge) and 1 WP2166037 (Middle hinge) and 1 W11178521 (Nameplate) and 1 LW10803965 (Stainless FC door)"

Onsite for washer not agitating. No error codes. Found actuator shaft disconnected from splutch. Replaced actuator. Calibrated. Unit now functioning as designed. Call complete.

Arrived onsite and found the wrong model and serial to be on file. Updated. Unit fresh food evap drain is frozen through and overflowing. Ordering drip pan and drain tube and evap cover. Unit is otherwise operating as designed. Advised customer on planned repair. ; ordrng 1 W10889841 (Wvap cover) and 1 W10673133 (Evap drain) and 1 W11252097 (Evap drain)

Arrived on site to install previous diagnose parts. I gained access to the UI and replaced it with new.

Arrived onsite to replace damaged rack. Replaced rack. Unit is functioning properly. Job complete

"Arrived on site to inspect unit for not illuminating lower light,upon inspection found the control shorted, replaced control and light retuned. Complete"

"Arrived on site to diagnose microwave not starting when setting a time cook setting. Upon inspecting the unit I found that the fuse checked good and confirmed that the sound is and issue is not coming from the interlocks, in service diagnostics the unit is giving fault code f4e1 for bad cavity thermistor, I gained access and found nothing out of the ordinary with the sensor, I am ordering the microwave control as well as the cavity thermostat just in case. Office to reschedule return service when the parts arrive. ; ordrng 1 W10389447 (Thermostat) and 1 W11325603 (Microwave control)"

"Arrived on site for door locked and no power to unit . For if both thermal fuse and tod had blown . Replaced fuses and ran preheat . All checked normal.

Arrived on site to test unit for unit not washing correctly. Will need to replace sump and motor. Office to reschedule. ; ordrng 1 W10902372 (Sump and motor)

arrived on site and replaced actuator diagnosed by previous technician. After replacement ran automatic test cycle and washer is operating properly. No water leaks detected at time of service, job complete."

"Arrived on site for customer complaint of unit not cooling, found failed evaporator fan motor, I replaced fan motor, unit tested good, also found failed modules, I replaced modules, unit tested good."

Arrived onsite for orange flame and found customer is using a humidifier. Advised customer that hi humidity will change the color and quality of the flame. All else checks good.

Arrived on site for ice at th bottom of the freezer. I inspected the unit and found the drain pan frozen over. I gained access to the drain tube in the back and found it had the duck bill style. I quoted customer labor $159.99 to replace and steam out the drain tube. They agreed. I replaced the duck bill drain tube with a p trap drain tube and cleared the ice. The unit is now working as designed. Job complete.

Arrived on site to install new stoppers. Installed stoppers test unit and unit test good job complete.

"Arrived on site for water leaking. Found water leaking from filter head,removed filter water dripping from filter head,reinstalled filter same issue water dripping from housing diagnosed unit will need a new filter head

"Arrived on site to inspect unit for leaking water on floor, upon inspection found the unit had a pinhole leak on the inlet tube. Tried to seal leak and could not. Instructed customer to replaced tube. Complete"

Arrived on site to replace board. Replaced board test unit and unit test good job complete.

Arrived on site to test unit for slow fan speed. Found error code of lower oven fan speed to low. Replaced blower test both oven to 350 and unit test good job complete.

"Arrived on site to diagnose dryer not drying clothes, upon arrival the customer informed me that the unit is not heating. I gained access to the element and found that it has gone bad. I replaced the element and now the unit is operating properly as designed, Job complete."

"Arrived on site . Replaced UI , fan scroll, thermistor. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .

"Arrived onsite for unit not producing ice and unit randomly shut off to no cooling on the UI panel. Called tech line. Had me check the ice maker and showed that is was bad, needed to be replaced and said that the UI panel needs to be replaced. Spoke with Bruce got sr#7731597742. Office to reschedule ; ordrng 1 W11038873 (cntrl-elec)"

"Arrived on site for intermittent drain pump on washer, upon arrival I put the unit into service diagnostics and found no fault codes, I ran the unit in a diagnostics cycle and found that the unit is operating properly as designed but the drain hose is routed incorrectly causing an improper drain, I gained access and rerouted it, now the unit is draining properly as designed. Job complete."

Arrived onsite for refrigerator not producing ice. Upon arrival I found the FC =-6 and the RC =35. I found the ice maker cycling as designed but the fill line frozen. I cleared the line and tested again. I could hear water trickling behind the unit. I pulled the unit out of its space and found the IM fill line had popped off due to back pressure from being frozen. office to R/S. ; ordrng 1 W11284458 (Ice maker) and 1 W10861184 (Clamp)

Arrived onsite for washer not operating or starting. Upon arrival I found the UI was intermittently not responding to touch and flashing mixed or missing digits randomly. I called techline SR#7731603531 they recommended replacing the UI to control harness. As per CS I installed another UI and tested functions. The unit is still having issues with numbers flashing randomly and intermittently not responding. I am ordering the harness and returning with other parts jic. Office to R/S due to part availability. ; ordrng 1 W11449075 (NTC harness)

"Arrived on site for harness burned at terminal . Ran resistance and continuity tests on elements ,power cord , switches, bake and broil elements . All checked normal. Getting correct voltage out of receptical Replaced harness . Ran preheat and all top burners . All checked normal. Job complete"

"Arrived onsite for refrigerator non cool in both FC and RC compartment. Upon inspection found ice ball on cap tube of freezer evaporator. Compressor is running and drawing .48amps. Unit is needing a sealed system repair. Will need sealed system technician scheduled for at least 2 hrs. Need to order and replace Compressor, evaporator , dryer and access valve. Also per CS ordering Nitrogen for testing for leak. Also found evaporator fan motor not functioning correctly. Office to reschedule ; ordrng 1 876765 (mtg kit) and 1 MIN2HRS (MIN 2 HRS) and 1 NITROGEN (NITROGEN ) and 1 W11506635 (ACCESS VALVE ) and 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor) and 1 WPW10608485 (evaporator)"

Arrived onsite to replace previously diagnosed parts. Replaced control. Powered unit and latch unlocked and drain pump stopped running. Calibrated unit and tested. Passed calibration and auto test. No error codes at this time. Unit is functioning properly. Job complete

Arrived on site for ice build up in freezer. Found upper section of door warped casing gasket not to seal on cabinet ordering new door. ; ordrng 1 W10747004 (Door) and 1 W11178521 (Nameplate)

"Arrived on site to replace switch board from previous diagnosis. Replaced board, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site to replace sump/wash motor, after replacing, unit tested good. No leaks."

Arrived onsite for unit over freezing food in the refrigerator side of the unit. Looks at the diffuser and saw that it was stuck open. Trim to get it close and it won?t not. Replaced diffuser. Tested the unit and unit tested good. No issues at this time. Job complete

"Arrived on site for customer complaint of unit not heating, found failed bake element, I replaced bake element, unit tested good.

"Arrived on site for Dishwasher leaking water, FROM UNDERNEATH, MAYBE THE SEALS--STILL COMPLETES A CYCLE --SOAKS TOWELS. Removed kick plate and found sound barrier had gotten water on it due to brown stains. Not wet as of right now. Ran diagnostics and no error codes came on. Completed all cycles and heated as designed. Small leak at bottom left corner of door detected during diagnostics cycle. Removed filter and found large chunks of food inside the filter and outside the filter and gathered around filter itself. Removed chunks of food. Cleaned filter. Removed bottom spray arm and found ports clogged with food. Customer made efforts to clean ports while I was there, but items that are stuck inside will clog ports again once dishwasher is ran. With these ports clogged the spray arm will not rotate due to weak pressure from ports being blocked then the spray arm sits in one position instead of turning and sprays directly at the door causing leaks. Ordering a new lower spray arm W10837249 to return and complete the repair. Returning with gasket and sump and motor JIC. If lower spray arm is not turning once replaced the sump and motor may need to be replaced. Returning with gasket if bottom right corner of door still gets drips of water. ; ordrng 1 W10837249 (Lower spray arm)"

Arrived onsite for washer not operating. Upon arrival I found F0E2 F8E1 F9E1 F5E2 F8E3 stored in the unit. I cleared the codes and let diagnostics run through. On the valve section I was checking water flow and found the cold side at the wall was actually hot water and vice versa so the line colors are correct but the water temp is not and they are not hooked to the right valve. I corrected the lines accordingly on the unit. I called techline to report the situation and ask about the other codes. They gave me SR#7731600398 we determined the drain pump filter is clogged and causing a long drain error. I accessed and cleared an obstruction from the drain. I tested again and The unit is working as designed at this time with no leaks detected during time of service. Job complete.

"Arrived on site to diagnose microwave that is not heating or running the turntable. On arrival I found the unit has power, but will not run at all. I tried to remove the unit from the cabinets, but it was too heavy to remove solo. Customer advised me installers needed 2 People to install it as well. From what I could see, the unit seems to have an excessive amount of grease and oil buildup, and it likely has gotten into and shorted the HV system, but also the interlocks seem to not be making full contact to even start. Ordering 2 man job and necessary parts. Autho needed. Office to follow up if repair is approved. Unit will likely need HV components and switches, possibly more, and 2 man job. ; O-emld tckt"

Arrived on sore to install control to resolve light staying on. Replaced control and retested and verified light now toggles correctly. Call complete.

Arrived on site to test unit for unit not washing test unit and found water turned off under sink. Turned water on test unit and unit test good job complete.

Arrived on site and inspected dryer and found on any sensing cycle it will turn off after a few minutes even with a load of wet clothing. Disassembled dryer and found when measured at moisture sensor connector moisture sensor shells good connectivity when jumped. Also found good continuity from both yellow wires from control board To moisture sensor connector. If issue continues will need w11378949 and W10906551 before rescheduling. Job complete

Arrived on site for fridge not making ice. I inspected the unit and work are. I did a temp test in the freezer and found it at 0 degrees. I preformed a harvest cycle and found the unit harvesting. I preformed a fill test and found the valves opening but not filling. I gained access to the fill tube heater and found it unplugged. I plugged it back in cleared the ice from the fill tube and retested the water fill. The unit is now working as designed. Job complete.

"Arrived on site for cooling complaint. Power cycled unit found compressor not powering on,compressor attempting to power on diagnosed a defective start device,replaced start device compressor powered on. Warned customer the compressor is slowly dying and will need a new compressor in the future.

Arrived on job for complaints of washer shaking. Found the basket damaged will need basket and washplate.