Service History 222 - Appliance Express

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS03

Near Lampasas, TX 76550

Tyler

Job Details: 05/27/2022

Arrived on site for refrigerator dispensing water incorrectly and customer is not able to set calibration fill. Upon arrival confirmed this you and found that the protective fill on guide had popped out of place causing water fill line to not dispense downward correctly. I was able to replace a fill guide and then reassembled the unit and was able to aCCurately calibrate the dispenser to the required levels. Found no leaks during repairs and unit is now functioning as designed call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS00

Near Waco, TX 76710

Jonathan M

Job Details: 05/27/2022

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirmed the customers complaint and found a defrost issue in the refrigerator section. Checked resistance readings through my thermistors and found the refrigerator compartment evaporator thermistor out of range registering 172 ohms. Replaced refrigerator compartment evaporator thermistor and the unit began to cool. Advise the customer to keep it on the unit and call back if any other issues persist. Call complete."

We serviced a

GE OVEN

Model PK956C0M1CC

Near Austin, TX 78702

Brandon

Job Details: 05/27/2022

"Arrived onsite for customer complaint of upper oven not heating, found failed broil element, I replaced element, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Lakeway, TX 78738

Brandon

Job Details: 05/27/2022

"Arrived onsite for customer complaint of unit not being level and not spinning the clothes dry. I leveled unit, ran calibration, and tested components, unit tested good after leveling and calibration."

We serviced a

LG REFRIGERATOR

Model LSXS26326S

Near Lockhart, TX 78644

Andrey

Job Details: 05/27/2022

"Arrived on site to test unit for ice clumping up, tested unit found ice maker is functioning correctly and not leaking, but ice cube got stuck in ice chute door causing warm air to penetrate and clump ice together, removed ice buildup, tested unit, unit is now dispensing properly, no air leaks were detected using light, ice door is shutting properly

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lockhart, TX 78644

Andrey

Job Details: 05/27/2022

"Arrived on site to test unit for no heat, tested unit found shorted thermal cutoff, replaced cutoffs unit is now heating, unit is venting good, potentially the vent hose got kink in back due to excessive slack, advised customer cut back to prevent future issues, unit is running as designed job complete"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Lockhart, TX 78644

Andrey

Job Details: 05/27/2022

"Arrived on site to test unit for excessive vibration, tested unit found all components running good, unit is leveled with no excessive vibration, customer stated that it only happens when washing heavier load, and towels, and when it happens most items get move to one side of washer, advised customer on proper loading procedures and of balance loads is what causing the unit to move around

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Waco, TX 76705

Jonathan M

Job Details: 05/27/2022

"Arrived on site for a washing machine that is not starting. Inspected unit and work area. Tested the unit in a normal water cycle and found the unit working as designed. Ran through diagnostics and did not find any stored air codes. Tested the unit in an auto test and the unit ran as designed. Advise the customer that the unit is working properly and asked the customer to try to start a load. Found the customer turning off the machine when trying to start the machine. When she finally did press the start button, she wasnt holding it long enough to actually start the cycle. Went over the user care guide with the customer and the unit is working as designed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Temple, TX 76501

Jonathan M

Job Details: 05/27/2022

"Arrived on site for a dryer that is not starting. Inspected unit and work area. Customer advised the issue was actually that the unit will not power on at all. Checked voltage to the unit and found 6 V coming from line one to neutral, 122 V from line two to neutral, and 112 V from line one to line two. Checks voltage at the plug and found the same voltage. Advise the customer that they need to have an electrician fix their electrical supply to the unit. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WFE515S0JS0

Near Temple, TX 76502

Jonathan M

Job Details: 05/27/2022

"Arrived on site for a Range that is overheating and erroring out an F6 E1 (oven over temperature) error code. Inspected unit and work area. found the sensor a little low in terms of resistance but still within range. The customer advised that his previous baking cycle, the parchment paper lit on fire and burned inside of the oven cavity. Did find cinch marks on top of the oven sensor. Tested the unit in a bag cycle and found the pit boil element would come on and stay on. Watch the temperature was reached, the braille elements still stayed on. Advised customer that they he had a control issue and asked if he wanted to replace the thermostat as well. The customer agreed. . Replaced both parts and tested the unit. The unit began to work and operate as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Temple, TX 76502

Jonathan M

Job Details: 05/27/2022

Arrived on site for a refrigerator that has a broken coupler and coupler holder. Inspected unit and work area. Confirmed the customers complaint and found the chute and coupler both broken. Replaced both parts and tested the unit with the ice container. The unit began to dispense ice as designed. Call complete.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRT18IS6CBC

Near Lakeway, TX 78738

Brandon

Job Details: 05/27/2022

"Arrived onsite for customer complaint of unit freezing items in RC, found failed thermostat, I replaced thermostat control, unit tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Temple, TX 76504

Jonathan M

Job Details: 05/27/2022

"Arrived on site for a refrigerator that still not sealing the door gasket. Inspected unit and work area. Removed the door and did find that the slides were still intact and working. I did have to chisel off ice off of the slides. Check the door gasket and found that part of the door gasket was bowed inwards and even with a heat gun, was having a hard time sticking to the cabinet. Replaced the gasket and tested the unit. The unit began to seal properly and is working as designed. Call complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRE01

Near Austin, TX 78731

Luis

Job Details: 05/27/2022

"Arrived on site for no ice. Found no water or ice in icemaker,jumped power to valve from icemaker,water entering icemaker,diagnosed a defective icemaker replaced icemaker and harness powered unit on icemaker ran through a cycle and filled with water."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2314QPAA

Near Lockhart, TX 78644

Andrey

Job Details: 05/27/2022

"Arrived on site to replace previously diagnosed filter head, replaced filter head, getting water at the base of the door but no water at dispenser, do to the issue resolved in a timely manner, the water line inside FC door has frozen, set freezer to a higher temp, advised customer to lighten the freezer load to create better air circulation, water line should thaw out on its own if all required conditions are met, job complete"

We serviced a

KITCHENAID MICROWAVE

Model KEMC308KSS01

Near Leander, TX 78641

Vincent

Job Details: 05/27/2022

"Arrived on site to install fuse. Tested all door switches and they where good adjusted some panels that was not letting door fully close. Magnetron previously installed was still good. Tested unit and is now operating as designed. Job completed.

We serviced a

MAYTAG WASHER

Model MAH5500BWW

Near Round Rock, TX 78664

Cliff

Job Details: 05/27/2022

Arrived on site to diagnose a washer that is not cycling properly. Found door boot torn

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHS2

Near Lampasas, TX 76550

Tyler

Job Details: 05/27/2022

Arrived on site for dishwasher not functioning or cleaning dishes. Upon arrival confirmed issue and after entering diagnostics I found an F4 E3 error code indicating a motor fault. After further testing I was able to verify that the main control was sending the proper 120 V to the motor but the motor will not turn on. Then replace the motor and sump assembly reassembled and tested the dishwasher and found it could fully cycle as designed during fill agitation and drain. Found no leaks during repairs or testing and inform customer that dishwasher is now ready for use. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Austin, TX 78748

Leonardo

Job Details: 05/27/2022

Arrived on site to test unit for unit not responding. Test unit and found led lights coming on but board not responding. Replaced control board test unit and unit test good job complete.

We serviced a

LG DRYER

Model DLE3400W

Near Austin, TX 78704

Tyler L

Job Details: 05/27/2022

"Arrived on site for complaints of no heat. Found unit tumbling with no heat. Checked voltage at the wall. While checking, found the outlet loose. When positioned a certain way, contact will be made and proper voltage will be sent. Ran unit again and found it heating correctly. Advised customer to contact electrician to have outlet inspected.

We serviced a

WHIRLPOOL DRYER

Model WHD3090GW0

Near Austin, TX 78703

Tyler L

Job Details: 05/27/2022

"Arrived on site for complaints of no power. Found proper voltage at the wall and to the control and UI. Found the UI not responding. Found new UI in box missing a spring. Took picture

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Temple, TX 76502

Jonathan M

Job Details: 05/27/2022

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the gear case, slider, and rotor and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Georgetown, TX 78626

Gerry C

Job Details: 05/27/2022

Arrived to instal previously diagnosed and ordered part. I removed and replaced the turbidity sensor assembly and tested. The code cleared after the full service test mode and there were no leaks observed during service.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Round Rock, TX 78665

Cliff

Job Details: 05/27/2022

Arrived on site to diagnose a washer that has odd odors. Tested unit and found all is functioning properly at this time. Advised customer on possible solutions and cleaners that may help with issue. No repairs done today and no leaks were found at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, TX 78633

Lou

Job Details: 05/27/2022

"Arrived on site to inspect moisture building up on countertop above dishwasher. Upon further inspection, I tested the unit in a normal wash with hi temp wash added. Cont@ted techline and spoke to Kurt and advised of the customers complaint and history with the unit. Kurt advised to place the hinges back where they were from factory and to replace the door gasket. Provided SR#7733757174. I removed and replaced the door gasket and reset the hinges and continued the wash cycle. The countertop did not create moisture while on site. I recommended that the customer allow the unit to finish the wash cycle and if the countertops began to sweat again to let our office know. No water leaks observed during service, job completed."

We serviced a

KENMORE REFRIGERATOR

Model 795.71092.111

Near Georgetown, TX 78628

Lou

Job Details: 05/27/2022

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I pierced the system at the drier and found black oily substance from the drier. At this time, I advised the customer that completing the sealed system repair would not be beneficial as theres oil throughout the system and due to this, the system would continue to restrict even after completing the sealed system. Customer advised that they would purchase a new unit. Unit left unplugged and recommended that the customer not plug the unit in as oil would leak from the unit. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Pflugerville, TX 78660

Wesley

Job Details: 05/27/2022

Arrived onsite and repaired unit by replacing icemaker. Unit tests well and now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manor, TX 78653

Wesley

Job Details: 05/27/2022

Arrived onsite and tested heater continuity and found new heater and old heater reading the same resistance. Replaced control and harness and fan motor. Tested unit. All checks good. Advised customer on repair. Unit is now operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Manor, TX 78653

Wesley

Job Details: 05/27/2022

Arrived onsite and found unit operating with failed gaskets Replaced gaskets to repair. Advised customer on repair.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Manor, TX 78653

Wesley

Job Details: 05/27/2022

Arrived onsite and found unit operating with no heat. Verified cause of failure to be insufficient power supply. Notified management of findings.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Austin, TX 78758

Wesley

Job Details: 05/27/2022

Arrived onsite and installed he plate. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Austin, TX 78757

Wesley

Job Details: 05/27/2022

Arrived onsite and installed door switch. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Florence, TX 76527

Kimo

Job Details: 05/27/2022

Arrived onsite for stand up freezer no cooling properly. Upon inspection I found ice buildup stoping wire flow. I removed ice and tested heating element and found that it was good. I found the bi-metal was place in the wrong spot I corrected the and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78721

Tyler L

Job Details: 05/27/2022

Arrived on site for complaints of no power. Found unit unresponsive. Found good voltage at the wall and to the control. Installed new console. Power was restored to unit and now working properly. Tested unit and found all normal operations. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Austin, TX 78745

Luis

Job Details: 05/27/2022

"Arrived on site for no water or ice. Tested water dispenser no water,removed cover found harness not fully contacting leads,installed harness flushed tested water dispenser working,ran icemaker through a harvest passed and filled with water."

We serviced a

WHIRLPOOL MICROWAVE

Model AMV2307PFB04

Near Austin, TX 78724

Tyler L

Job Details: 05/27/2022

"Arrived on site for complaints of cracked door. Found cosmetic damage, took picture. Customer thought everything was covered. Advised that closing document will be needed to verify the unit will be under warranty. Also advised that cosmetic damage will not be covered.

We serviced a

SAMSUNG REFRIGERATOR

Model RF217ABPN/XAA-00

Near Austin, TX 78704

Luis

Job Details: 05/27/2022

"Arrived on site for cooling complaint. Found evaporator incased in ice,found ice clear and think from drainage issue causing ice build up to raise on evaporator,checked back drain tubes clear. Customer will defrost unit the unit for at least 48hrs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Austin, TX 78702

Luis

Job Details: 05/27/2022

Arrived on site for cooling complaint in fresh food section. Ran diagnostics thermistor readings off checked average temp reading 55 and average low temp reading 33. Freezer working correctly diagnosed unit would need cover assembly that includes thermistors and the updated main control kit.

We serviced a

WHIRLPOOL OVEN

Model KFEG500EBS3

Near New Braunfels, TX 78132

Andrew

Job Details: 05/27/2022

"Arrived on site to test unit for not heating properly. Found open bake element. Replaced element, tested unit, unit is now working as designed.

We serviced a

GE MICROWAVE

Model ZSC1202NSS01

Near Georgetown, TX 78628

Lou

Job Details: 05/27/2022

"Arrived on site to inspect built in microwave not working. Upon further inspection, I found the unit on a table with the cover off and interior components exposed. Unit was unplugged. I tested all switches and they appear to be good, but the receptacles had burn marks on them. I tested the thermostats and found the magnetron thermostat bad. I jumped the thermostat wit( my jumper wire and tested the unit and found it operates as designed and is heating properly. I notified the office and recommended that the customer contact the office manager to discuss.

We serviced a

WHIRLPOOL DRYER

Model WED7000DW2

Near Dripping Springs, TX 78620

Kevin

Job Details: 05/27/2022

"Arrived on site and inspected dryer and found support wheels are dragging and belt replaced by homeowner may be too long and not providing enough tension. Cleaned wheels and replaced belt and loaded it with clothes and dryer is running properly, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Buda, TX 78610

Kevin

Job Details: 05/27/2022

Arrived on site and inspected washer and found basket is flaking or discolored. Will bring back basket and wash plate to ensure repair on next visit; ordrng 1 W10752283 (Washplate) and 1 W10752719 (Basket)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Round Rock, TX 78681

David S

Job Details: 05/27/2022

Arrived on site for lid latch error. I inspected the unit and work area. I found the strike broken. I am ordering the strike. Reschedule for Thursday 6/2/22.; ordrng 1 W11457841 (Strike)

We serviced a

KITCHENAID REFRIGERATOR

Model kscs25fjss01

Near Austin, TX 78733

Luis

Job Details: 05/27/2022

"Arrived on site for no cool. Found evaporator fan not running no voltage to fan motor,diagnosed a defective control ordering new control. ; ordrng 1 2203076 (Control) and 1 4389144 (Evaporator fan)"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Buda, TX 78610

Kevin

Job Details: 05/27/2022

"Arrived on site and found front panel is damaged and door doesnt closed straight because of it, both pieces will need to be replaced. Replace panel first this may be all thats needed.; ordrng 1 279443 (Panel) and 1 WP695737 (Door) and 2 WP8066092 (Lock)s and 1 W10906683 (Seal)"

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Austin, TX 78749

Kevin

Job Details: 05/27/2022

Arrived on site and found washer will give an F1E1 error code as it goes into spin. This happens in regular and diagnostic cycle. Will need control board to correct issue and Dispenser kit per service pointer W11025472. Will also bring back rotor and stator. Will also need 2 technicians for stacked unit in a tray; ordrng 1 W10903186 (Dispenser kit) and 1 W10870751 (Stator) and 1 WPW10544980 (Rotor)

We serviced a

GE DISHWASHER

Model GDT545PSJ0SS

Near Austin, TX 78704

Leonardo

Job Details: 05/27/2022

Arrived on site to test unit for unit not working. Test unit and found unit leaking from drain hose. Also found unit not draining. Will order new drain hose and drain pump ; ordrng 1 WD24X29378 (Drain hose) and 1 WD19X25187 (Drain pump)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Cedar Park, TX 78613

Vincent

Job Details: 05/27/2022

"Arrived on site for oven, inspected unit and work area. At arrival unit was not responding to touch screen. I cycled the power and unit stared to function as normal. Set unit in diagnostics and found error code stored F2E5. Unit will need a new UI and I will return with main control if needed. Office to order parts and reschedule when available. ; ordrng 1 W11296171 (UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Leander, TX 78641

Vincent

Job Details: 05/27/2022

"Arrived on site for refrigerator, inspected unit and work area. CX explained that crisper drawer was broken. Found endcaps broken that hold clear crisper drawer and center rail. Will order parts and office to reschedule to return. ; ordrng 1 W10874836 (Endcap) and 1 WPW10326469 (Center crisper rail)"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Leander, TX 78641

Vincent

Job Details: 05/27/2022

"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found error codes stored F7E5 F0E3 F7E9 F0E5 F2E1. I the ran a diagnostics cycle and would not agitate or move basket. Will need to replace rotor motor and stator motor under extended warranty also inspected gearcase and its starting to leak oil will also need new clutch, slider, gearcase. Office to order parts and reschedule due to parts availability. No water leaks observed during service. ; ordrng 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W10734521 (Slider) and 1 W11393685 (Gearcase) and 1 W10754448 (Clutch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Spicewood, TX 78669

Luis

Job Details: 05/26/2022

"Arrived on site for no lights and door issues. Found loose screw on right side door,tightened screw to door hinge tested door operation good. Found some leds dim while others completely off diagnosed a defective led module,per service pointer ordering all leds in fresh food and freezer section. Service pointer W11606409, autho S84638; ordrng 12 W11484836 (Led module with silver bezel)s"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Austin, TX 78723

Leonardo

Job Details: 05/26/2022

Arrived on site To test unit for unit making noise. Test unit and found noise coming from sump and motor running. Small noise not affecting use of the unit. Advised customer noise its normal job complete. ; ordrng 1 W11416363 (Sump and motor)

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Austin, TX 78753

Scott

Job Details: 05/26/2022

"Arrived on site to,replace lid . Unit has no power , lid is locked . Found control burned up ar water valve connection. No repairs done today . Unit will also need control and water valve .Need AUTHO; ordrng 1 W11096285 (Housing with valve and harness) and 1 W11105155 (Control) and 1 AUTHO"

We serviced a

AMANA RANGE

Model ACR4303MFB5

Near Austin, TX 78753

Scott

Job Details: 05/26/2022

"Arrived on site for oven not heating . Found it was left front cook top coil not heating . Turned on oven it is heating . Also both cook top indicator light are on . No error codes found . Found some black marks on switchs . Left front burner is not working . Ordering switches and elements to have if needed . Recepticals look in good shape . Call to set return ; ordrng 1 W11396790 (Elements) and 1 W11396792 (Elements) and 2 3148952 (Switch rf, lr)s and 2 3148954 (Switch lf,rr)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78723

Scott

Job Details: 05/26/2022

Arrived on site for washer not finishing load . Clothes are wet and not spun out properly. Ran diagnostics and got motor failing to reach max rpms error . Found belt install inside out . Causing it to slipp on motor pull hand cam. Installed belt correctly . Ran calibration and diagnostics. All checked normal. No water leaks detected at time of service. Job complete ; ordrng 1 W11368911 (Ui) and 1 W11305308 (Control)

We serviced a

SAMSUNG WASHER

Model WF45H6300AW/A2 01

Near Austin, TX 78738

Kevin

Job Details: 05/26/2022

"Arrived on site and found hose from dispenser to tub, sent a video to kb/service management. A new hose will be needed.; ordrng 1 DC67-00467A (Hose)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Austin, TX 78741

Joe Z

Job Details: 05/26/2022

Arrived onsite for Not Filling or Long Fill Times . Upon arrival ran diagnostics and got F9-E1 long drain error code. Inspected unit and found drain pump was energizing but not pumping. Found water in outer tub. Need to order drain pump. Office to reschedule ; ordrng 1 W10919003 (Drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0A

Near Manor, TX 78653

Joe Z

Job Details: 05/26/2022

Arrived onsite for continued issues with unit not cooling and ice build up on evaporator. Was told to call techline upon arrival. Inspected unit and find evaporator covered in ice and no air flow to RC. Called techline. Tech had me check for resistance at control for thermistors and heater. Both RC and FC thermistors passed. The heater should be 30 ohm got 89 ohm at control. Tech asked to check resistance at heater to be sure there was no harness issue. Checked At heater and got 89 ohm. Tech recommended replacing heater and ordering control in case that the heater took out the control. Ordering heater and control. Office to reschedule. Customer wants an ETA on parts and reschedule. Please ask customer to have unit off to help with the thawing process of evaporator.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Round Rock, TX 78681

Gerry C

Job Details: 05/26/2022

"Arrived to inspect frost in FC. I verified there was ice and frost within the FC chamber and I defrosted and removed it. I verified correct slide operation and lubricated the upper drawer slide areas with mfg approved food-grade silicone grease. I found the RC door does not close on its own as it should and the closer is present. The RC door also has a twist to it and the lower left corner is farther out than the top. Office to order door and closer and contact the CX when the special order part has arrived. No leaks observed during service. ; ordrng 1 13107554SQ (Door, RC, SS) and 1 WP12028505AP (Door closer)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Taylor, TX 76574

Cliff

Job Details: 05/26/2022

"Arrived on site to diagnose a microwave that sparked during use. Found rack had contacted wall of unit burning liner and causing arc. Liner will need to be repainted, and rf rest needs to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 Graypaint (Gray paint) and 1 W10840759 (Rest)"

We serviced a

GE MICROWAVE

Model JVM3160RF4SS

Near Hutto, TX 78634

Cliff

Job Details: 05/26/2022

"Arrived on site to diagnose a microwave that isn't turning on. Found open fuse in unit. Replaced fuse and new fuse blew as the microwaves high voltage system came on. Was unable to determine whether the capacitor, mag, diode, or transformer caused the issue. Ordering new fuse and previously listed components to correct issue. Autho will need to be provided prior to scheduling.; ordrng 1 WB27X11138 (Fuse) and 1 WB20X10067 (Transformer) and 1 WB27X11214 (Capacitor) and 1 WB26X28935 (Diode) and 1 WB26X23320 (Magnitron)"

We serviced a

WHIRLPOOL DRYER

Model MEDB765FW0

Near Del Valle, TX 78617

Tyler L

Job Details: 05/26/2022

"Arrived on site for complaints of door not closing and loud noise. Found missing strike, took picture. Unit still operating if door is held closed manually. Ran unit and found a loud screeching noise. Upon further inspection, found the idler pulley wheel binded up. Returning with prescreened parts, ordering strike. Office to reschedule.; ordrng 1 W11366436 (Strike) and 1 W10837240 (Idler bracket)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Georgetown, TX 78626

Tyler

Job Details: 05/26/2022

"Right down site for washer not competing past fill cycle and continuously feeling without stopping if run on heavier wash settings. Upon arrival comp issue and found an F7 E4 and F0 E3 area code. Upon further testing found slider, clutch, rotor/stator all functioning within tech sheet ranges. I the. Found when checking resistance through main harness that i5 was slowly breaking and causing lack of power connection from ACU. Was able to reschedule customer for June 6 of 2022 on a Friday to complete repairs at the lower harness (W11568984); ordrng 1 W11568984 (Lower harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Georgetown, TX 78628

Kimo

Job Details: 05/26/2022

Arrived onsite for refrigerator not cooling in rc. Upon inspection I found that the drain tube was not sealing properly I corrected this and the I noticed the door gaskets there torn. Which causes air leaks which can cause cooling issues. I am ordering 2x door gaskets.office to reschedule.; ordrng 2 W10917312 (Door gaskets)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Austin, TX 78732

Matthew

Job Details: 05/26/2022

Arrived onsite for F6E1 error code. And not completing cycle. Upon arrival customer stated recently was able to successfully complete 2 cycles. F9E2 drain problem. F8E4 overfill switch open. Deleted codes and tested. Could not get unit to duplicate F6E1 error. Ran auto test and normal load and all passed. Did notice the IU panel lifted on the right side. Ordering panel. Customer will monitor use and follow up with any error between now and next visit. Office to reschedule. ; ordrng 1 W11460908 (Console)

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Austin, TX 78732

Matthew

Job Details: 05/26/2022

"Arrived onsite for washer lid not latching. Upon arrival tested unit found latch issues. Ran diagnostics and confirmed F5E2 lid lock failure . Ran latch test and failed. Replaced latch but did not correct the issue. Called tech line for assistance. With previous issues of broken glass at hinges, tech recommended replacing hinges as well. Will order Hinges and pins, bringing control. SR#7733745290. Office to reschedule. Needs AUTHO ; ordrng 1 W11401116 (Left hinge) and 1 W11399226 (Right hinge) and 1 WP8563965 (Left pin) and 1 WP8572974 (Right pin) and 1 W11417461 (Control) and 1 NeedsAUTHO"

We serviced a

JENN-AIR VENTHOOD

Model JXD7030YS5

Near Lakeway, TX 78734

Kevin

Job Details: 05/26/2022

Arrived on site and replaced control box diagnosed by previous technician and this had no positive affect. Will need to bring back all possible parts and schedule for 2 hours. Will also bring back another control box.; ordrng 1 W11187731 (Motor assembly) and 1 W11088943 (Control box) and 2 W11097349 (Switch kit cover)s

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Temple, TX 76502

Jonathan M

Job Details: 05/26/2022

"Arrived on site for a washing machine that has no power. Inspected unit and work area. Confirmed the customers complaint and check voltage at the wall. Found proper voltage. Remove the top panel and check voltage going to the user interface. Found 12.7 V from the red to black wires. Went ahead and attempted to replace the consul after quoting and still had the same issue. Spoke to SW and we ran through a couple other tests. Could not determine if there was a load causing the unit not power on due to this being a stacked unit and the customer was unable to help remove the dryer.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Pflugerville, TX 78660

Cliff

Job Details: 05/26/2022

Arrived on site to diagnose an oven that is not responding to user input. Found communication error saved in control and ui slow to respond. Ui would need to be replaced to complete repairs. Customer wants to contact whirlpool prior to approving repair as unit is barely outside warranty. W11296171 (Ui)

We serviced a

WHIRLPOOL RANGE

Model WFG714HLAS0

Near Round Rock, TX 78681

Vincent

Job Details: 05/26/2022

"Arrived on site to install previously diagnosed parts. Will need bake igniter; ordrng 1 WPW10324262 (Igniter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near San Marcos, TX 78666

Andrew

Job Details: 05/26/2022

"Arrived on site to test unit for no water dispensing and no ice production. Found filter head is restricted. Also found valve is acting as if not opening to filterhead. Unable to test valve properly and water immediately gushes out. valve and filter head. Recommend replacing filter head before replacing valve and testing. If valve is not needed, price would need to be adjusted accordingly; ordrng 1 W11162042 (Housing)"

We serviced a

GE MICROWAVE

Model JVM7195SK4SS

Near San Marcos, TX 78666

Andrew

Job Details: 05/26/2022

"Arrived on site to test unit for not heating and starting on its own. Was able to replicate issues. Found control not recognizing switch states. When unit would heat it wasnt heating water sufficiently after two minutes. Recommend replacing control and mag,cap and diode. Office to reschedule. ; ordrng 1 WB27X30632 (Control) and 1 WB27X11079 (Mag) and 1 WB27X10011 (Cap) and 1 WB27X1160 (Diode)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Canyon Lake, TX 78130

Andrey

Job Details: 05/26/2022

"Arrived on site to test unit for electrical short in wiring, tested unit found unit had loose connections causing a short at connections, called safety, got authorization to proceed with repair Sr#7733734271, replaced power cord and terminal block, to get unit operational for customer, will also need wiring harness to complete job, office to reschedule ; ordrng 1 W11553447 (Main wiring harness)"

We serviced a

GE REFRIGERATOR

Model GSS25GMHPCES

Near Georgetown, TX 78633

Tyler

Job Details: 05/26/2022

Arrived on site for refrigerator not making ice. Upon arrival confirm complaint and found ice bucket almost completely empty and customer had state of the ice had made 1 harvest over the past month since being previously diagnosed. After further inspection I found that the water dispenser was fully functioning as designed with no failures in the dispenser side of the valve nor any issues in the filter housing or filter. Ive been found that the inlet valve to the ice maker side was receiving proper power by the solenoid was not opening all the way indicating that the valve is failing. WR57X30890; ordrng 1 WR57X30890 (Inlet valve)

We serviced a

LG REFRIGERATOR

Model LSXS26366D /02

Near Georgetown, TX 78628

Kimo

Job Details: 05/26/2022

"Arrived onsite for refrigerator not cooling in both Sections. Upon inspection I found that the compressor is pulling 0.6 amps while running compressor is cool to the touch line to condenser warm. Pointing to sealed system issue/failed compressor; ordrng 1 TCA38151706 (Compressor) and 1 WPW10143759 (DRIER-UV) and 1 TJ90SF8404 (ACCESS FITTING)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Bastrop, TX 78602

Tyler L

Job Details: 05/26/2022

"Arrived on site for complaints of door not closing all the way. Customer is concerned that everything is sealed properly. Inspected unit and found door level, straight, and closing correctly. Spoke to customer about how the unit works and how the door switches read the door closed. Tested unit to verify heat functions. No issues at this time. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near New Braunfels, TX 78132

Andrey

Job Details: 05/26/2022

"Arrived on site to for unit randomly turning on lights, tested unit found unit has not been connected to Wi-Fi and is exhibiting firmware issues, advised customer to connect unit to Wi-Fi asap to allow it to receive proper updates to prevent other erratic behavior, job complete"

We serviced a

GE DISHWASHER

Model GDF630PSM0SS

Near Austin, TX 78758

Leonardo

Job Details: 05/26/2022

Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain pump. Removed glass test unit and unit test good job complete.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS26ZRGDA

Near Austin, TX 78745

Joe Z

Job Details: 05/26/2022

"Arrived onsite for FREEZER SEEMS FINE, BUT FRIDGE SECTION IS WARMING, HAS ICE BUILD UP ON THE VENTS IN FREEZER. Upon arrival Mrs had unit and unplugged to thaw ice. Test heater and got a OL. Inspected heater and found heater is fractured. Need to replace heater.

We serviced a

KENMORE REFRIGERATOR

Model 795.7160201

Near Burnet, TX 78611

David S

Job Details: 05/26/2022

"Arrived on site for fridge making a loud knock noise intermittently, I put the unit in the pcb test, I found the compressor and fans running as normal, I found the damper door working with no noise, I also found the defrost heater coming on. I gained access to the compressor, and found the compressor running hot to the touch. I preformed a temperature test in the freezer and found it at -6 when the freezer was set to -6. The unit is working as designed.

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI95X15HZ00

Near Liberty Hill, TX 78642

David S

Job Details: 05/26/2022

Arrived on site for ice machine grid cutter being broken. I inspected the unit and work area. I found the grid line snapped.

We serviced a

WHIRLPOOL RANGE

Model KCGC506JSS

Near Liberty Hill, TX 78642

David S

Job Details: 05/26/2022

Arrived on site for range not igniting properly. I inspected the unit and work area I found the front middle and back right burners going out on low. I adjusted the valves. I found the front right burner long to ignite. I removed the burner head and found the two pieces pieces separating. I secured the burner head back together and reassembled the range. It is now working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Liberty Hill, TX 78642

David S

Job Details: 05/26/2022

Arrived on site to install previous diagnose part. I gained access to the icemaker and replaced it with new. I tested the icemaker and found it working properly. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Cedar Park, TX 78613

Lou

Job Details: 05/26/2022

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer said water leaks from the front of the unit. I removed the toeplate and found dry water streaks on the floor coming from the diverter area of the sump. I placed the unit in diagnostics showing error code F9E1. Cleared the code and continued with testing. Once the unit filled with water and the motor came on, the unit began to leak from the diverter housing (photo). I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Cedar Park, TX 78613

Lou

Job Details: 05/26/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the RC drain pan kit. In the process, I found the RC evap motor harness defrost thermistor bad. I removed and replaced the evap motor harness and secured the thermistor to the suction line with foil tape and a ziptie. Checked the drain tube at the back of the unit and sealed it with silicone. Cycled power to the unit and it is operating as designed. No water leaks observed during service, job completed"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS02

Near Cedar Park, TX 78613

Lou

Job Details: 05/26/2022

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve. When I pierced the system, I found the unit had a good charge. Once I had all parts installed, I vacuumed the system and sources held at -30/0. Installed 5.5oz of R134a refrigerant and monitored pressures while in test #4 of diagnostics. At step 5 of test 4, my pressure readings were 1/150. Unit is cooling properly and good frost patterns beginning. No water leaks observed during service.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Cedar Park, TX 78613

Lou

Job Details: 05/26/2022

"Arrived on site to inspect washer lid latch broken. Upon further inspection, I found the lid latch strike broken. I removed the broken strike next installed a new part. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Austin, TX 78717

Lou

Job Details: 05/26/2022

"Arrived on site to inspect refrigerator temps, PO error and gurgling noises. Upon further inspection, I found the unit UI with PO in the display for power outage. I confirmed the issue and the unit came back on. I checked temps in the FC=19 degrees. The RC section was warm and the section was packed with food making very little room for airflow. I found the deli control intermittently shutting off and when it shut off, the unit would tone and show the PO sign again. Also found all of the modules flickering except the two on the ice maker housing and the deli drawer light. I disconnected the deli control and cycled power and got the same results. Disconnected the LED control and cycled power and unit came right on; however, the compressor is very hot to touch due to constantly operating. Also found the RC evap beginning to freeze up. Checked drain tube and found it sealed good. Due to the intermittent issues with power failures, I advised the customer that all controls would need to be replaced. No water leaks observed during service, job completed."

We serviced a

GE MICROWAVE

Model JVM1630CK01

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/26/2022

Arrived on site for microwave venthood light not turning off. Inspected unit and work area. Tested operation to verify failure. Found control continues to send voltage to lights when in off. Will need to replace control to repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/26/2022

"Arrived on site for refrigerator FC light not working and water in top deli drawer. Inspected unit and work area. Found no traces of water. Inspected RC evaporator and found good frost pattern and no water buildup. Removed top cover to inspect filter and found no signs of water. Performed diagnostics mode and cycled ice maker and tested all components. Found filter was replaced without flushing unit. Found failed FC module. Removed failed LED module and found wire disconnected from connector with foamed in. Was able to replace new connector and wired in new module. Tested LEDs operation and found working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near New Braunfels, TX 78132

Andrey

Job Details: 05/26/2022

"Arrived on site to test unit for frost buildup, test unit found warm air penetration into FC causing frost buildup, inspected unit found no air leaks around gasket, but excessive gaps between liner and refrigerator facia, sealed gaps with silicone around RC and FC, advised customer to monitor to see if issue gets resolved, at this time job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ02

Near New Braunfels, TX 78132

Andrey

Job Details: 05/26/2022

"Arrived on site to test unit for loose handle and missing rollers, tested unit found that unit has rollers, but customer was not aware that the stops need to be lifted to allow unit to move freely, tightened all door handles, unit is running as designed job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Canyon Lake, TX 78132

Andrey

Job Details: 05/26/2022

"Arrived on site to test unit for knocking noise, tested unit found noise coming from damper, replaced damper, the noise is now gone, at this time the unit is running as designed,no leaks detected job complete"

We serviced a

GE RANGE

Model Jgp940sek2ss

Near Austin, TX 78739

Andrew

Job Details: 05/26/2022

Arrived on site to test unit for RF burner not igniting properly. Customer stated unit has been working good recently. Tested unit and found no issues currently. No leaks detected. Job complete.

We serviced a

GE WASHER

Model GFWH2400L0WW

Near Austin, TX 78748

Andrew

Job Details: 05/26/2022

Arrived on site to test unit for smoking while operating. Found no sign of damaged wiring. Ran quick wash and found all components working as designed. Did find tub is leaking from bearing. Workin its way to drive motor causing smoking. Unable to replicate but obvious water marks present leading to drive motor.

We serviced a

SAMSUNG DRYER

Model DVG50R5400V/A3

Near Austin, TX 78739

Andrew

Job Details: 05/26/2022

"Arrived on site to test unit for gas smell. Found burnt/broken igniter. Replaced igniter, tested unit, unit now working as designed. Applied bubble solution to all possible leak points and no leaks detected. Job complete."

We serviced a

KENMORE REFRIGERATOR

Model 253.447331

Near Buda, TX 78610

Andrew

Job Details: 05/26/2022

"Arrived on site to test unit for not cooling. Found frost on first coil of evap only. Compressor pulling .8amps and hot. Advised sealed system would need to be replaced. If customer wishes to pursue repair compressor, evap, drier, access valve and heat exchanger would be needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5LHAXWB00

Near Austin, TX 78749

Luis

Job Details: 05/26/2022

"Arrived on site for ice not dispensing. Removed housing checked brackets good,reinserted switch into housing tested ice dispenser unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Austin, TX 78739

Luis

Job Details: 05/26/2022

Arrived on site for loud noise. Power cycled unit diagnosed refrigerant lines vibrating removed compressor cover adjusted tubing noise no longer present.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Spicewood, TX 78669

Luis

Job Details: 05/26/2022

"Arrived on site. Replaced main control,ui and thermistor"