Near San Marcos, TX 78666
Richard
Job Details: 10/07/2020
WASHER WHIRLPOOL WETLV27HW1 Arrived onsite for the washer keeps filling with water. Installed new control and cycle switch and issue was not resolved. Called tech line and we found that the water valve harness was crimped causing the issue. Un crimped harness and did a temporary repair will need to replace the water valve and valve harness. Ordering parts and office to schedule Sr # 7728983476 ; ordrng 1 W11222849 (valve)
Near Killeen, TX 76542
Al
Job Details: 10/07/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site and installed previously ordered parts.Replaced the harness and unit powered on and worked as designed.Job complete
Near Round Rock, TX 78664
Tommy
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite to install previously diagnosed parts, tested unit after instillation of new UI and panel UI tested good and unit tested good. Job Completed."
Near Austin, TX 78728
David S
Job Details: 10/07/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven not cooking evenly. I inspected the unit and work area. I inspected the oven gasket and found it in good shape. I was in able to remove the oven to test components, because of how it is installed. The plug for the unit is in the cabinet wired to cabinets away from the unit. So I cannot pull the unit and test it with power to components. The home builder will have to come out and uninstall the unit and remove the plug to properly test the unit. I called techline and spoke to TJ I got SR# 7728893184. Techline stated that they should be rotating items in the oven, and waiting about 10 minuets after preheat for oven temperatures to even out. Techline stated not to service the unit. That it is operating correctly. Job complete."
Near New Braunfels, TX 78130
Andrew
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to test unit for refrigerator not cooling. Found complete frost build up behind evap cover. Ran test 1,2,3,4,6 and all tested good. Noticed left side foam gasket missing on fan shroud. Put unit into 8hr defrost mode. Replaced motor per tech line and ordering foam gaskets to better direct air flow. Right side freezer bin is sticking warp. Ordering freezer bin.; ordrng 1 W10724458 (bin-freezr) and 2 W10856123 (gasket)s"
Near New Braunfels, TX 78132
Andrew
Job Details: 10/07/2020
WASHER WHIRLPOOL MAV8551AWQ Arrived on site to test unit for wet clothes at the end of wash cycle. Found basket was not spinning but motor and transmission were. I was unable to remove agitator without breaking it. Was able to engage basket and is working good now. Informed customer I would not be able to dig deeper into the machine without breaking agitator Job complete
Near San Marcos, TX 78666
Richard
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL KDPM604KBS Arrived onsite for the dishwasher not drying properly. During testing found that the customer is not using rinse aid. Advised customer to use rinse aid. All dishwasher functions tested good and the heating element is working fine. Complete
Near Lakehurst, TX 78669
Robert
Job Details: 10/07/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite to test unit for unit not preheating, test unit, found f8o3 blower not running correctly on low speed, replaced blower, test unit, unit working properly, oven preheating correct, job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to replace drain hose from previous diagnosis. Replaced hose, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78752
Wesley
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite and found strike dislodged. Repaired by inserting strike is to proper position. All checks good. Unit is now operating as designed.
Near Leander, TX 78641
Lou
Job Details: 10/07/2020
DRYER WHIRLPOOL WED92HEFC0 "Arrived on site to inspect dryer not drying clothing. Upon further inspection, I tested the unit with the door open and the door switch closed. While operating, the element never came on. I disassembled the unit and using my jumper wire, I jumped the door switch closed and tested the unit again and found the element getting voltage, but when I checked continuity, it showed to be open. I removed and replaced the element and found the old part was bad. The inner metal panel was badly warped and cracked. I reassembled the unit and retested and the unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78738
Robert
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL KSC24C8EYP02 "Arrived onsite to test unit for unit not making ice, test unit, found broken wiring harness just outside of door, door will need replacing, job complete."
Near Georgetown, TX 78628
James
Job Details: 10/07/2020
MICROWAVE KITCHENAID KMBS104ESS03 Arrived on site and installed new console and ui control. Tested operation and found unit working properly. Job complete
Near New Braunfels, TX 78132
Richard
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived onsite for the refrigerator ice maker not making ice. During installation of bin thermistor. Found that the wrong part was ordered. Called parts department and got the right part ordered. But during testing found that the the freezer evaporator was freezing over. There is a defrost issue . Freezer evap fan and thermistors will need to be replaced . Ordering parts and office to schedule. ; ordrng 1 W11032800 (motor-evap) and 1 W11168403 (thermistor)
Near Austin, TX 78737
Kevin
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Arrived on site and inspected refrigerator and found frost on items in the freezer on the top drawers only. Took pictures. Also found frozen water droplets on the ceiling of the freezer. Found frozen water droplets hanging on the horizontal pieces on the freezer evaporator cover. Temperature in freezer is good, there is no problems to report in the fresh food section. Spoke with tech line and they recommended using silicone around the perimeter of the freezer and the fresh food section. Documentation was added to previous SR number. 7728535616"
Near Austin, TX 78704
Leonardo
Job Details: 10/07/2020
DISHWASHER KITCHENAID KDTE234GBS0 Arrived on site to test unit for unit leaking. Test unit and found leak coming from under the front door. Found bad seal door bottom. Ordering new door bottom office to reschedule ; ordrng 1 W10909089 (SEAL DOOR BOTTOM )
Near Leander, TX 78641
Lou
Job Details: 10/07/2020
DRYER WHIRLPOOL WGD4850HW0 "Arrived on site to inspect dryer not stopping. Upon further inspection, the customer advised the unit won’t stop running and it doesn’t heat/dry. I found that according to the model number, the unit is a gas operated dryer. I found the unit is not connected to any gas source. I verified the unit is gas operated and advised the customer they would need to have the installer or a plumber install a gas line to the unit in order for it to operate as designed. No lint observed during service, job completed."
Near Austin, TX 78744
Matthew
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived onsite for damaged refrigerator door. See pics in SD. Replaced door, tested unit and unit is functioning properly. Job complete"
Near Temple, TX 76502
Jonathan
Job Details: 10/07/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site for a freezer that’s making a popping sound. Inspected unit and work area. Please clean it and tested cooling and heating functions. Unit ran as designed. Showed customer a few of the knocking sound she would typically here when the unit is going through a defrost in a thermal expansion. Customer advised that that is not quite what she’s hearing. Let unit run due to customer advising that she thinks the sound usually happens when it’s cooling. I called tech line and spoke to Joel SR# 7728982694. He advised that the noises were either thermal expansion in the liner of the unit or refrigerant coming through the evaporator making the popping noises. He advised that either way, the unit is working as designed and referred the customer over to the user care guide which talked about several of the popping sound they may hear during normal operation. He advised to make no repairs and call complete."
Near Leander, TX 78641
Lou
Job Details: 10/07/2020
MICROWAVE GE JVM6172SF1SS Arrived on site to inspect microwave venthood lights not working. I found that the bulbs had broken and the bases were still inside both sockets. I removed the sockets and removed the bases from the sockets. I tested voltage to both sockets and on bright both were showing 124V and on low both were showing 62V each. I advised the customer of my findings.Sockets were placed back in the unit without bulbs. Unit operating as designed. Job completed.
Near Andice, TX 78628
Lou
Job Details: 10/07/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven heating the drawer below the unit. Upon further inspection, customer advised the drawer below the unit is getting up to temps of 140+ degrees. Contacted techline to report and spoke to TJ who questioned the installation specs and I found its installed correctly. Provided file #7728980725. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the codes and found the unit is connected to WiFi. I am ordering the vent deflector and CNOTE-LSO and office to schedule return service. I will return with the control and will check error codes when I return. If error codes return, I will replace the main control. Explained future repairs with customer.; ordrng 1 CNOTE (LSO) and 1 W10536339 (deflctr-ht)"
Near Hutto, TX 78634
Andy
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator FC intermittently not cooling properly. Preformed temperature test and found temperature at 0° found no ice buildup and found ice bin full of ice. Called tech line and spoke with Adrian (SR# 7728978696) and was ins that since unit seems to be working properly could not make a recommended at this time. Spoke with CS and re tested unit and found failed controls. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11330971 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)
Near Austin, TX 78705
Luis
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no ice. Found power lead not fully inserted to harness,installed lead fully into harness reconnected icemaker ran icemaker through a cycle water filled icemaker unit working as designed."
Near Georgetown, TX 78628
James
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site and recovered refrigerant and installed new compressor kit. Vacuumed system to clear and test for leaks. Charged with 4.65 oz 134a and tested. Unit now cooling properly and all functions test good. Job complete
Near Georgetown, TX 78628
Tyler
Job Details: 10/07/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer that need a previously diagnosed ACU per tech line instruct. Call rival I put in the new ACU And found immediately that the main control still is not sending the proper 12.7 DC volts needed to the UI control as stated per tech sheet and whirlpool tech line. I spoke with called whirlpool tech line once again to get a better understanding of why the ACU still will not continuously send power to UI and after speaking with the technician they have a theory that the UI control is causing some sort of undetectable drop off that can’t be detected with a standard modern day meter and the drop off is happening too quickly but that it is possible at this point The ui has burnt out and they are now recommending to replace the UI control. Office to reschedule ; ordrng 1 W11324037 (cntrl-elec)
Near Austin, TX 78744
Matthew
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onsite for refrigerator door opening when freezer door is shut and the opposite. Checked seal and seal was making good connection. Called tech line to explain. Door opening due to air pressure between the freezer and refrigerator compartments. To assist the situation tech line recommended carefully closing the door rather than swinging it closed as well as adjusting the front legs to slightly tilt the unit back. Explained to customer and made adjustments. SR#7728986159. Job complete
Near Buchanan Dam, TX 78609
Jonathan
Job Details: 10/07/2020
RANGE WHIRLPOOL WFE320M0EW2 Arrived on site for range oven light not working. Tested voltage to lite socket and found control not sending voltage. Found failed control. Found control is an expart. Office to schedule appointment when ETA is available. ordrng 1 W11122557 (CONTROL)
Near Austin, TX 78737
Kevin
Job Details: 10/07/2020
DRYER SAMSUNG DV48J7770EP/A2 "Arrived on site and inspected dryer and found right rear roller wheel has failed. After repair dryer is operating properly, Job complete"
Near Austin, TX 78748
Kevin
Job Details: 10/07/2020
WASHER WHIRLPOOL WFW70HEBW0 "Arrived on site and replaced pressure sensor, all functions in diagnostics checked good Waher will complete a diagnostic cycle without giving an error
Near Austin, TX 78717
Kayman
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite to install previously diagnosed parts. I installed the dispenser and upper rack adjuster. I tested unit through diagnostics and the dispenser opened when called for. The unit is working as designed and no leaks were detected during time of service. Job complete.
Near Austin, TX 78725
Scott
Job Details: 10/07/2020
OVEN WHIRLPOOL WFG320M0BB2 "Arrived on site for range producing a lot of soot . Found unit wasn’t converter to LP. Customer still had spuds . Changed orifice on burners and oven . Flipped pin in regulator . Tested unit all burners and oven, flames are normal . No gas leaks detected at time of service. Job complete ."
Near Georgetown, TX 78626
Tyler
Job Details: 10/07/2020
RANGE WHIRLPOOL WEG745H0FS1 Arrived on site for range that had a UI display not constantly staying lit. Upon arrival and disassembly of the front you are a panel I found at the wire connector that connects the main control to the UI was not actually connected properly in the place and was wiggling free from the UI control. Once I reconnected and tested the unit I found a UI was functioning as designed fully with no breaks or issues in the displays. Call complete
Near Lakeway, TX 78734
David
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to diagnose dripping dispenser. Found that when water is dispensed, the dispenser will drip for several seconds before it stops. Found air is getting into the lines. Checked tubes at lower door connection and found the assembly bracket mangled and may have sliced into a line. Ordering new water lines and reservoir, office to reschedule when parts avail.; ordrng 1 W10499011 (bracket) and 1 W10811572 (TUBE) and 1 W10876364 (tube-water) and 1 WPW10279882 (tube-water) and 1 WPW10279884 (tube-water) and 1 WPW10366790 (reservoir)"
Near Austin, TX 78705
Leonardo
Job Details: 10/07/2020
OVEN WHIRLPOOL WEE750H0HZ1 Arrived on site to test unit for panel not responding. Test unit and found bad console and bad terminal block. Replaced console will order new terminal block and new main harness ; ordrng 1 W11262877 (MAIN HARNESS ) and 1 WPW10245259 (TERMINAL BLOCK )
Near Lakeway, TX 78738
Robert
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KBSD602ESS00 "Arrived onsite to test unit for unit not cooling and water leaking when calling for ice, test unit, found broken fill tube, ordered fill tube, ice maker turned off to prevent water from leaking, no leaks at this time, test unit for unit not cooling, unit cooling correctly, reset over temp alarm,.; ordrng 1 W11212166 (FILL TUBE )"
Near Georgetown, TX 78628
Lou
Job Details: 10/07/2020
RANGE WHIRLPOOL WFC315S0JS0 "Arrived on site to inspect range oven door handle broken. Upon further inspection, I found the handle badly bent and the vent trim was broken. I removed and replaced the handle and vent trim and tested. Unit is operating as designed. Job completed"
Near Austin, TX 78701
Leonardo
Job Details: 10/07/2020
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site to test unit for unit making noise. Test unit and could not duplicate problem. Drained unit and customer said that’s one of the noises she hears. The noise is the water draining in to the disposal normal sound job complete.
Near Spicewood, TX 78669
Robert
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived onsite to test unit for unit not producing ice and unit freezer icing up, test unit found freezer door rails not working correctly, and icemaker not working, ordered both left and right brackets for freezer door, and ordered icemaker, office to reschedule.; ordrng 1 W11115534 (icemaker) and 1 W11241268 (BRACKET RIGHT) and 1 W11241580 (BRACKET)"
Near Georgetown, TX 78628
Al
Job Details: 10/07/2020
WASHER WHIRLPOOL WTW8040DW0 Arrived on site and inspected washer dripping water into the tub while unit is off.Confirmed the complaint and found the housing defective.Removed and replaced it.Reassembled and unit tested as designed.No leaks detected at the time of service.
Near Austin, TX 78729
David S
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site to install new ice maker. I gained access to the ice maker and replaced with new. I found the new ice maker cycling and filing with water. The unit is operating as designed. Job complete.
Near Jarrell, TX 76537
James
Job Details: 10/07/2020
WASHER FRIGIDAIRE FAFW3801LW3 Arrived on site and installed new bellow and drawer frame. Tested operation and found no leaks after repair. Job complete
Near Austin, TX 78746
Luis
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL KUBL204ESB "Arrived on site for noise compliant. Diagnosed ice build up by upper fan,changed temp setting g to recommended setting of 38 customer will need to defrost unit to remove ice from fan blade. Customer to power off unit from ui,remove drinks leave door open for 8-16hrs then power unit back on."
Near Georgetown, TX 78628
Al
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL KDTM404EWH3 Arrived on site and inspected dishwasher leaving residue and not drying properlyCustomer advised the unit is leaving white residue on dishes and isn’t drying properly.Customer advised he’s been a kitchenaid customer for some time.Called Whirlpool Techline and spoke with LEON SR# 7728983421Phosphate contained in your detergent is causing the issues as well as too much detergent.Finish or cascade is recommended.Left notes with mother of customer.Unit works as designed.No leaks detected at the time of service.Job complete
Near Georgetown, TX 78633
Al
Job Details: 10/07/2020
OVEN WHIRLPOOL RBS305PDQ11 Arrived on site and inspected wall oven fan stuck on. Called Whirlpool Techline and spoke with ANDY SR# 7728981557Who advised the unit has a stuck relay on the main control that was causing the issue.
Near Leander, TX 78641
Paul
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived onsite for a refrigerator not cooling at all to possibly replace previous diagnosed parts. I was able to get the unit into diagnostics but found the when diagnostics finished and the unit was put back in regular operating mode the defrost cycle stayed on and wouldn’t shut off keeping the compressor and sealed system components from starting. Upon further inspection I found the wrong control in the unit. I couldn’t install the correct control because the large pin connector on the correct control were spade connectors and the existing harness and control were pin connectors. Will need to order the correct harness and return with the control and the box to complete service. Ordering W11441783 wire harness. Office to RS.; ordrng 1 W11441783 (WIRE HARNESS)
Near Austin, TX 78726
Wesley
Job Details: 10/07/2020
WASHER WHIRLPOOL MHW4000BW1 Arrived onsite and found drain pump failed. Ordering new drain pump to repair unit. All else checks good. Latching properly. All errors indicate long drain and standing water. ; ordrng 1 WPW10391443 (pump-water)
Near Austin, TX 78735
Kevin
Job Details: 10/07/2020
DRYER MAYTAG MGD7230HW0 "Arrived on site and replaced belt diagnosed on previous visit, after replacement dryer is tumbling and heating properly. Job complete"
Near Austin, TX 78738
Robert
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived onsite to test unit for unit lights not working, test unit, found bad module, replaced top back left module and freezer module, test unit, lights working, unit working correctly, job complete."
Near Andice, TX 78628
Tyler
Job Details: 10/07/2020
WASHER MAYTAG MVW6230HW0 Arrived on site for a washer that would not activate and start when lid was closed. Upon arrival I found that the lid strike that activates the door latch has broken and I ended up having to replace the lid strike in order to test the unit further after installing a new lid strike I was able to retest the unit and verify that everything is functioning as designed with no error codes and customer can go ahead and start using the washer whenever she’s ready. Call complete
Near Georgetown, TX 78626
Cliff
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived on site to diagnose a dishwasher that is not starting. Tested unit and found power wire not connected at time of installation. Rewired unit properly and found all is now working properly. No leaks were found at time of service.
Near Austin, TX 78725
Scott
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS335FDDM01 Arrived on site for lights out and frost build up . Found no frost at time of call or any unusual noises . Did find freezer light module failed . Replaced module. All lights are illuminating in both sections .
Near , TX 78640
Jacob
Job Details: 10/07/2020
OVEN WHIRLPOOL WFC150M0EB3
Near Pflugerville, TX 78660
David S
Job Details: 10/07/2020
MICROWAVE WHIRLPOOL WMH32517AB1 Arrived on site to install previous diagnosed part. I removed the damaged door and installed a new one. I tested the unit to ensure it is working with the new door.Job complete.
Near Leander, TX 78641
Lou
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the FC light and RC waterbox lights not working. I removed and replaced the lights and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Kayman
Job Details: 10/07/2020
MICROWAVE KITCHENAID KMHC319ESS5 Arrived onsite for microwave with intermittent door open or door closed error codes. Upon inspection I found all connectors secured on the control board and no visible burns or shorts on the harness. I noticed the interlock switches had some discoloration at the connectors and since the unit is working right now it will be hard to determine an accurate continuity reading. I replaced the interlocks and the unit is working as designed. I advised the customer to monitor the unit and if the error codes return it will most likely need the main control board replaced. Job complete.
Near Austin, TX 78748
Matthew
Job Details: 10/07/2020
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived onsite for dishwasher leaking. Could not find leak. Customer wanted to load dishwasher and try again. When loading, noticed that customer was accidentally using laundry detergent pods not dishwasher. Explained to customer the correct use, and leak was due to oversudsing. Job complete"
Near Driftwood, TX 78619
Jacob
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KBFN502ESS01
Near Leander, TX 78641
Tommy
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for refrigerator freezer light not turning on, found switch stuck in closed position replaced and tested new switch unit tested good. Job Completed."
Near Georgetown, TX 78626
Cliff
Job Details: 10/07/2020
OVEN WHIRLPOOL WFE515S0JS0 Arrived on site to replace control for range. Replaced control and tested unit. Found all is functioning properly at this time.
Near Taylor, TX 76574
Andy
Job Details: 10/07/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer not always starting. Tested and inspected unit and found failed knob not making proper contact when push in. Removed failed part and replaced with new from truck stock. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78750
Wesley
Job Details: 10/07/2020
COOKTOP WHIRLPOOL KCED606GBL00 Arrived onsite and replaced front left burner due to short in burner coils.Unit is now operating as designed. Advised customer on repair.
Near Burnet, TX 78611
Jonathan
Job Details: 10/07/2020
ICE MACHINE KITCHENAID KUIC15NRXS1 "Arrived on site for ice machine having slow ice production. Inspected unit and work area. Performed diagnostics mode and tested operation. Found smart valve not reading when reservoir is full but time out after 4 minutes of run time. Found condenser fan not running. ; ordrng 1 W10124096 (fan,motor)"
Near Austin, TX 78753
Andy
Job Details: 10/07/2020
REFRIGERATOR AMANA ASI2575GRS01 Arrived on site to install previously diagnosed wire harness and evaporator motor. Upon arrival customer informed they did not defrost unit. Defrosted unit as much as possible to remove failed parts and replaced with new. Instructed customer they will need to finish defrosting unit and how to do so safely as to prevent water damage risk. No water leaks present at time of service. No other repairs are needed at this time.
Near San Marcos, TX 78666
Richard
Job Details: 10/07/2020
RANGE WHIRLPOOL WEE510S0FS1 Arrived onsite for the range not working properly. During testing found that error code F2E1 shorted keypad. Will need to replace control panel. Ordering parts and office to schedule. ; ordrng 1 W10894098 (cntrl-elec)
Near Austin, TX 78729
Kayman
Job Details: 10/07/2020
DRYER KENMORE 110.6810231 Arrived onsite for dryer not heating but spinning and interior light on. Upon inspection I found the heating element showing no continuity indicating a fault or short in the element. I recommended replacing the element and Tstats. As I was disassembling the unit for repair I found the blower vent had detached from the vent hose port allowing a massive amount of lint to build up inside the unit and covering the internals. I found the exhaust thermistor had failed and the drum felt seal was separating from the drum. I also found a good amount of sand under the drum and on the motor.JOB complete.
Near Austin, TX 78731
David
Job Details: 10/07/2020
WASHER MAYTAG MVWB865GC1 "Arrived on site to diagnose washer not draining. Found errors F9E1, F9E2, both for failed drain pump. Ran drain pump and could hear it struggling. Replaced drain pump and retested. Unit is now working as designed. No water leaks found. Call complete."
Near Austin, TX 78753
Luis
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Arrived on site for no cool. Removed evaporator cover partial frost pattern compressor running.
Near Georgetown, TX 78633
Tyler
Job Details: 10/07/2020
COOKTOP JENN-AIR JGD8348CDP17 Arrived on site for a cooktop that was not allowing the back right burner to the ignite. Upon arrival customer stated that back right burner at work up until recently and it just quit sparking like it should have and after disassembling and inspecting unit for proper voltage going on the spark module to be burning down the power was working well and so I disassembled and inspected the new sparkly that we installed previously found it so I could not do any as well as the wire I reassembled the entire unit and found the unit was then working as designed and the spoken word in May each and every time just like it needed to.
Near Round Rock, TX 78681
Paul
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for a refrigerator not cooling in either compartment. I found both compartments at room temperature 74 degrees. I checked pressures and had -20 psi on the low side and 150 psi on the high side. I ran service test 4 and in step 1 I found when the 3 way valve went to home position the high side remained at 150 psi and the low side went to -5 psi. The pressures remained her for 2 minutes and then I could hear the refrigerant start flowing thru the evaporators and the pressures started trying to equalize. The pressures weren’t quite equalized when the program started step 2 of test 4. In step 3 the pressures were 160 psi on the high side and -20 psi on the low. When step 4 started the low side went to 10 psi and the high side was at 160 psi for a few seconds then the refrigerant stopped flowing and the low side went into a -20 psi vacuum again with the high side remaining at 160 psi. The same thing happened in step 5 as it did in step 4 e
Near Georgetown, TX 78626
Tyler
Job Details: 10/07/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 Arrived on site for refrigerator that was not properly making ice. Upon arrival I found that the ice bucket was full of ice and the customer stated that just a day or two before arrival the icemaker it started working again on its own but that prior to a stopping they had noticed a loud noise coming from the icemaker and that it had stopped for a couple days straight. Upon further visual inspection of the icemaker I found it there was a lot of ice that had frozen up around the teeth of the icemaker and it caused the icemaker motor to wear down. I ended up replacing the icemaker retest of the unit and found that everything is functioning as designed with no leaks before during or after repair call complete.
Near Leander, TX 78641
Lou
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the ice maker. Ice maker operated as designed. Tested the fill tube and found no water coming into the tray. I found the fill tube frozen. Using my steamer, I cleared the line and retested and the IM filled as designed. I advised the customer that the door would need to be replaced due to the fill tube freezing up. I am ordering the left FC door and office to schedule return service. No water leaks observed during service.; ordrng 1 LW11026425 (dor-fip)"
Near Georgetown, TX 78633
Al
Job Details: 10/07/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and inspected dryer taking multiple times to dry.Tested unit with and without the ventilation tube and determined the issues aren’t within the dryer, but with the ventilation system.Customer to contact builder to have ventilation system cleaned so dryer can vent properly and dry clothes on first load.Job complete"
Near Driftwood, TX 78619
Jacob
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KBLC36FTS02 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No issues at this time. Job complete
Near Jarrell, TX 76537
James
Job Details: 10/07/2020
WASHER WHIRLPOOL MVWX655DW1 Arrived on site and tested operation. Found no fill error and hot cold reverse error. Found valve have failed. Installed new valves and tested operation. Unit tests good. Job complete
Near Leander, TX 78641
Paul
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived site for a refrigerator that’s not cooling in either compartment correctly. I checked the temps and found the FC at 0 degrees and the RC at 60 degrees. I found the RC coil completely frosted over. I ran multiple test and found the controls not communicating correctly when trying to get the unit in a forced defrost when the bimetal showed as closed. A control kit needs to be installed and the RC motor harness needs to be replaced. Also will make sure the drain line is cleared and sealed.Ordering control kit and RC evaporator harness.; ordrng 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 1 W10789393 (cntrl-elec kit) and 1 W10837236 (harns-wire)
Near Austin, TX 78717
Paul
Job Details: 10/07/2020
OVEN KITCHENAID KOSE500ESS00 Arrived onsite for a oven that has no power. I found the thermal fuse open. I replaced the thermal fuse and tested the oven. All functions of the oven are working. I could hear the fan running. I found the door gasket completely flattened out and I reshaped the gasket. I showed the customer how to do this and explained that when the gasket leaks the hot air is getting sucked in the intake next to the fuse. Call complete.
Near Austin, TX 78732
David
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL GD5PHAXLQ01 "Arrived on site for icemaker that is leaking and leaving small ice cubes. Found a crack in the icemaker mold leaking water, resulting in icicles forming and small cubes. Replaced icemaker and retested. Leak is no longer present and unit is working as designed. Call complete."
Near Del Valle, TX 78617
Scott
Job Details: 10/07/2020
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site ,found out door glass broken . Replaced outer glass . Job complete ."
Near Austin, TX 78757
Cliff
Job Details: 10/07/2020
RANGE AMANA AER6303MFS2 Arrived on site to diagnose a range that is not responding to controls. Found main control shorted in unit. Replaced control and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78626
Tommy
Job Details: 10/07/2020
MICROWAVE WHIRLPOOL WMH31017HS4
Near Pflugerville, TX 78660
Cliff
Job Details: 10/07/2020
WASHER WHIRLPOOL MHW6630HC0 Arrived on site to diagnose a washing machine that is not draining. Found facemask has gotten into drain pump assembly. Removed mask from pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Georgetown, TX 78626
Tommy
Job Details: 10/07/2020
DRYER WHIRLPOOL WED4985EW0 Arrived onsite for dryer making loud noises. Upon arrival found motors and spin worked but found lint chute damaged and running against ordering seal and new vent chute.; ordrng 1 279505 (CHUTE) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WP339956 (SEAL)
Near Round Rock, TX 78665
Cliff
Job Details: 10/07/2020
DISHWASHER GE GDF650SSJ2SS Arrived on site to diagnose a dishwasher that is not heating. Found high limit thermostat for heater open. Reset thermostat and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78746
Wesley
Job Details: 10/07/2020
DISHWASHER KITCHENAID KDTE204DSS0 Arrived onsite and found unit needed alignment of strike only to correct closing issue. All checks good. Unit is now operating as designed.
Near Leander, TX 78641
Paul
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for a refrigerator with a no ice condition. Customer stated that the door ice maker was not making any ice. Tested freezer temps and found it at set point range. I found an E5 error code. Ran it through multiple diagnostic test and all past except we found the ice maker thermistor out of range. Replaced 5e ice maker. Call complete.
Near Austin, TX 78748
Matthew
Job Details: 10/07/2020
DRYER MAYTAG MED7230HW1 "Arrived onsite to replace previously diagnosed parts. Replaced IU and control according to service pointer W11498806. After replacement, tested unit and unit is functioning properly. Job complete."
Near San Marcos, TX 78666
Richard
Job Details: 10/07/2020
FREEZER WHIRLPOOL WZF34X16DW04 Arrived onsite for the freezer intermittently turning off. During testing found that the freezer was working and cooling. But replaced the control box for the intermittent issue. Freezer tested good after replacing control. Complete
Near Austin, TX 78737
Kevin
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "arrived on site and inspected refrigerator and found fresh food evaporator is frosted over again. Upgraded software version from 6.0.0 to 7.0.0 reported situation to tech line customer will defrost refrigerator again and start over, job complete. 7728985031"
Near Taylor, TX 76574
Andy
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL GD5SHAXNQ01 Arrived on site to install previously diagnosed ice level sensors. Removed failed parts and replaced with new. Cycled ice maker and ice maker cycled and filled with water. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78750
Wesley
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite and found fresh food Evap frosted over causing fresh food cooling failure. Ordering Evap cover and Evap fan harness. Advised customer on defrost. ; ordrng 1 W11087438 (motor-evap) and 1 W11188493 (EVAP COVER)
Near Austin, TX 78744
Matthew
Job Details: 10/07/2020
DISHWASHER AMANA ADB1400AGW1 "Arrived onsite for water issues. Tested unit and found the unit was not filling with water due to the float assembly stuck in the up position. Cleaned debris from float assembly and tested switch. Switch functioning. float in down position, retested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near New Braunfels, TX 78130
Andrew
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT710PAYM6 Arrived on site to test unit for not working. Found wash motor just humming/seized.continue pump and motor assembly will be needed-WPW10482480.
Near Austin, TX 78738
Robert
Job Details: 10/07/2020
FREEZER WHIRLPOOL WSZ57L18DM03 "Arrived onsite to test unit for unit not cooling, test unit found broken thermistor, replaced thermistor, unit working correctly job complete."
Near Austin, TX 78739
Kevin
Job Details: 10/07/2020
MICROWAVE KITCHENAID KMBS104ESS03 "Arrived on site and inspected microwave and found dial is not responsive, un installed microwave, removed top panel and found harness to dial is not connected. After resetting connection dial is operating normally, job complete"
Near Austin, TX 78759
David
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL KUDS01DJSS0
Near Austin, TX 78721
Scott
Job Details: 10/07/2020
DRYER MAYTAG MGDC465HW0 "Arrived on site ,replaced temp switch ,and cycle thermostat. All checked normal . No lint build up at time of service . Job complete ."
Near Austin, TX 78731
Wesley
Job Details: 10/07/2020
DRYER MAYTAG MED7230HW0 "Arrived onsite and for thumping noise and found unit front left roller shaft had dislodged after some use and bent the bulkhead slot. The stress on the front right roller had caused burning and deformation causing the thump. Returning with bulkhead, shaft and nut as well as repair kit to replace damaged rollers. ; ordrng 1 4392067 (dryer repair kit) and 1 W11162467 (BULKHEAD) and 1 WPW10080210 (nut) and 1 WPW10359271 (shaft)"
Near Georgetown, TX 78633
Tyler
Job Details: 10/07/2020
WASHER MAYTAG MVWB765FW1 Arrived on site to install previously diagnosed UA control. After installing needed part I was able to run a diagnostic test and found that there were no error codes showing up anymore and unit now functions when needed and only when needed and not at random. Call complete
Near Austin, TX 78744
Matthew
Job Details: 10/07/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite for dryer not drying in cycle. Tested unit and unit is functioning properly. Using digital tester and temp probe, found that issue is with external blockage. Notified customer and apartment office of vent needing to be cleaned. Job complete."
Near San Marcos, TX 78666
Richard
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for the dishwasher not draining. Upon arrival found that there is no one home. Called office and tagged door.