"Arrived on site. Found defected fresh food led module,replaced defective top back left led module all leds working as designed.

Arrived onsite for a washer making a grinding noise. I found a floor drain located under the washer with a 1/2 drain hose from the ice machine going to it. The washer was missing the legs and the rotor was rubbing the drain hose when it was loaded causing the noise the customer heard. The customer is going to get the legs installed on the machine and correct the drain hose. I did find wear in the plastic on the rotor caused from rubbing and cutting the drain hose but the magnets and the rest of the rotor were fine. I tested the washer and it works as designed

Arrived onsite for a dryer taking multiple loads to dry. I found correct voltage to the dryer. I tested the dryer and found it not venting. I tested the temp and found it cycling between 135-175 degrees with the vent hose removed but with it connected it would reach temp but the temp would not drop very fast at all indicating a restricted house vent. The dryer is working as designed but the house vent has to be cleaned.

"Arrived onsite for a range not getting to temp and taking a long time to heat up. I tested the range and found both heaters warming up but very slow. I checked the power supply at the wall and found the outlet wired incorrectly. L1-L2 = 120VAC, L1-N = 240VAC, L2-N = 120VAC. I showed the customer and explained how needs to test the outlet. Call complete."

"Arrived on site for dispenser and lights not working,found broken wire on deli ui harness replaced harness assembly tested deli ui working dispenser working correctly.

Arrived onsite found unit operating with leak from clogged evaporator drain. Repaired by removing and clearing evap drain tube and reinstalling and thawing ice in evap drain tray. Unit is now operating as designed. All checks good.

Arrived onsite and completed alignment repair of unit and restored function. Switch alignment is correct and switches are not needed. Unit populated f4e1 error when activating the microwave relay in diagnostics. Cleared code and continued testing. Determined there was an additional problem of arching in the wave guide. Symptoms of buzzing accompanied by flickering kitchen lights at the same time as the buzzing. Also some flacking and slag in the wave guide and a burn mark on the upper guide cover. Advised front office on findings.

"Arrived onsite for a wall oven that is showing a code when you attempt to use it. Upon arrival I found the unit showing f9e0. Product not wired correctly, upon inspection I found that the Wiring at the wall was correct.. upon further inspection I found that the control smelled burnt, one of the relays on the board was the source. I installed the new control and tested the unit several times and found unit operating as designed. "

"Arrived on site for a refrigerator that is not making ice and is spewing water all over the top of the refrigerator. Inspected unit and work area. Did confirm the customers complaint and found the fill tube at the top of the refrigerator had split open causing the water to spray everywhere when the unit was trying to fill the icemaker with water.. Replaced the fill tube and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site for a wash machine that is going off balance on most loads. Inspected unit and work area. The customer advised that they have had nothing but problems with this washer due to issues with the pedestal that was separately from this unit. They advised that this unit has had multiple issues going off balance and wobbling and walking on the floor. I checked the suspension and found the suspension was good. Did find the unit unlevel so I did level out the unit. Ran the unit through diagnostics and did not find any stored error codes. Rather than through an auto test and the unit ran as designed. I had the customer grab a load of clothes and we ran the unit through a delicate cycle which she advised always goes off balance. We were in the unit all the way through the rinse cycle and I found the unit was spinning out as designed without walking or Vibrating as the customer described. Customer requested that we put the unit on the drain and spin again with it with the clothes to see if it was still doing the same thing. We ran the unit on a drain and spin on a high speed spin and found the unit drain and spin as designed. I advise the customer at this point, I could not vault anything with the unit. I advise the customer to call back if any other issues persist. Call complete."

Arrive onsite for not drying well on sensor drying functions regardless of load. Tested outlet thermistor resistance at the control and determined in range. Heat cycling is 155f at the exhaust within 7 minutes according to design. Customer uses dryer sheets. Reset and calibrated function. F2E1 stuck button error only. Cleared code. All checks good. Advised customer on cleaning sensor bars for using the sensor options and to consider not using dryer sheets. No hard failures or component failures detected

Arrived onsite for dishwasher with strong burning smell. Found scale and scum built up on the heater. Tested function and found all base operations functioning as designed. Provided instruct on cleaning the scum with dishwasher magic and white distilled vinegar on a schedule.

Arrived onsite for slow or no ice production in the ice machine. Found very slow trickle of water when calling for water. Verified valve failure.

Arrived onsite for dryer not powering on. Upon arrival inspected unit. Unit does not power on. Verified supply voltage and found no voltage. Checked breaker and was tripped. Flipped breaker but noticed that the breaker would automatically trip again. Unplugged unit and tried and breaker did not trip. Inspected unit and found block mis wiring. Secured block and tested. Unit is now functioning properly.

Arrived onsite for oven racks hard to slide in and out of oven. Stainless falling off glass on door. Outer glass has failed and needs to be replaced . Contacted techline for assistance. No repair to be made at this time. Job complete

Arrived on site to test unit for unit not washing and not getting water. Test unit and found unit covers in calcium build it from hard water. Will need new sump and motor and control board.

Arrived on site to test unit for upper rack falling. Test unit and found broken adjuster. Replaced adjuster kit Test unit and unit test good job complete.

"Arrived on site and inspected microwave and found Magnetron and diode has failed. After replacement confirmed microwave is heating properly by running it with a cup of water, job complete

Arrived on site to test unit for leaking from dispenser area. Verified drawer is source of leak. Replaced dispenser assembly with updated drawer per service pointer. Unit completed diagnostics with no issues. No leaks detected. Job complete.

Arriving onsite to install previously diagnosed parts. Installed the UI on the unit and the UI is now working. No water leaks detected during service.

Arrived onsite for dishwasher not working. On inspection found the timer was not advancing. Installed new motor on timer and tested unit and it is now advancing forward. The unit is working as designed and no water leaks detected during service.

Arrived on site for dishwasher warning light coming on. I inspected the unit and work area. I found the control lock on. I turned the control lock off and found the buttons working. I ran a diagnostics cycle and found the washing machine had no error codes and all components are activating as designed.

Arrived on site to diagnose a washer that is not starting cycles. Found control shorted and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived onsite and found unit operating with failed fill valve regulator.

Arrived onsite to test leak from the front left burner. Flagged during testing for a different leak by gas company. No perceptible leak. Advised that material can cause intermittent pin leak through a valve as impurities pass through. No leak at time of service standing or otherwise. Valves are for replacement. No repair necessary at this time

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not operating correctly. I entered diagnostics and found no stored error codes. I ran a diagnostics cycle and found unit operating as designed. I advised customer unit is working properly. No leaks where observed during service. Job completed."

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not drying properly. Gained access to vent on dryer and found that the vent was not connected to the exhaust and it was venting inside the unit. I instructed the customer to solid duct 4 in and 2ft from Home Depot and insert it in the the elbow inside the machine so a flexible duct can be properly installed and vent out correctly

Arrived onsite for a DW that would close properly. Upon inspection I found that the unit was twisted in its mount. I adjusted the unit and tested the door and the unit itself and found it operating as designed.

"Arrived on site for broil coming on during bake. I inspected the unit and work area. I found fault code F5E1 door latch motor. I entered test mode and found the latch motor working. I tested voltage from line 1 and line 2, I found 120 vac. I tested the bake and broil relay, The bake and broil elements coming on as designed. I preheated the oven to 350 degrees and found the oven reading 350 when it was actually 289. I tested the oven sensor and found it reading properly. I installed the new control and preformed a temperature test. It is now working as designed. Job complete."

"Arrived on site for microwave not working. I inspected the unit and work area. I gained access to the magnetron. I found the cap, diode, and fuse in good condition. I found the magnetron shorted to chassis. I installed the new magnetron and tested the unit. It is now working as designed.

Arrived on site to install previous diagnosed part. I gained access to the thermistor and replaced it with new. I used zip ties to secure it in place instead of the metal clip so the new sensor won't develop corrosion. Job complete.

Arrived on site to diagnose washer that isn't powering on or starting cycles.

"Arrived on site for washer, inspected unit and work area. Customer complaint was leaking after freeze. Gained access to water valve and drain pumps and found no water leaks anywhere. Unit is operating as designed. No leaks observed during service. Job completed.

"Arrived on site to inspect venthood damage. Upon further inspection, I found a small dent on the backside of the control panel (photos). After researching the parts breakdown, I found the control panel is not available, but will need to be replaced. I contacted techline and spoke to Robert and advised of my findings. Provided a photo to techline and they provided SR#7735675568 and advised to have the builder contact the manufacturer customer service to discuss. Advised the customer of my conversation and texted the builder with the SR number and advised to contact the manufacturer."

Arrived onsite for leaking. Upon arrival test unit. Unit fill hand holds water correctly. Drained unit and unit drains correctly. Can hear water sound like backing up in stand pipe but does not. Found water leaking from wall near stand pipe. Uploaded picture to SD. Unit is operating as designed. Unit is not leaking. Job complete

"Arrived on site. Powered unit on compressor would power on run for 20 seconds then shut off diagnosed a defective inverter,replaced inverter powered unit on compressor powered on and stayed running.

Arrived on site for light issues per service pointer removed all leds installed updated led kit all leds working as designed.

"Arrived on site to test unit for F2E2 communications error

Arrived on site to replace blower. Replaced blower test unit and unit test good. job complete.

"Arrived on site for a refrigerator that has a broken Molean rail. Inspected unit and work area. Did confirm the customers complain and found at the mall in real had been completely worn to a point where it wasnt even engaging in the top cabinet. Found the unit on level and advise the customer that we would need to replace both the Montreal and level out the unit to ensure that the new Molly and did not have any further issues. The customer agreed to the repair. Replaced the mullion and re-leveled the unit. Tested the unit and the unit began to work as designed. Call complete."

Arrived on site for oven not working and left rear burner not igniting . Found oven igniter not pulling enough amps . Left burner igniter failed . Customer only wants to repair igniter in oven .Oven is now heating properly after igniter replacement . No gas leaks detected at time of service.

"WRX735SDHZ07 Arrived to inspect water issues and door switch. I found the filter that was recently replaced, was badly restricted with debris. I advised the customer on my findings and they will replace the filter when they are ready. The LH RC door was badly deformed in the door switch contact area and the customer had been taping the switch down, to prevent false alarms and other malfunctions. I advised there is a MFG approved part, but the customer elected to continue to tape the button down

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker failure and ice door leaking, I removed and replaced the ice maker and ice door kit and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose a microwave that is giving error code. Found F3 error indicating failed keypad. Documented with customers warranty, and job is complete.

Arrived on site to diagnose a dishwasher that is not cleaning properly. Found heating element failed and replaced element. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived to install previously diagnosed part. Upon arrival I installed new cap and tested the unit and found unit operating as designed. Job completed

"Arrived on site for icemaker not producing ice. I inspected the unit and work area. I gained access to the door harness and found it intact. I gained access to the ice maker and found stress/warping marks in the tray causing the level arm to get stuck, and not cycle ice. I replaced the ice maker under the warranty. I tested the new icemaker and found it working properly. Job complete."

"Arrived onsite to replace failed compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and powered unit. Tested unit and unit is now functioning properly. Customer will monitor temperature. Job complete"

Arrived on site for dishwasher rack not working. On inspection the upper rack was catching the gasket. Lowered the rack and installed new gasket. Tested unit and the gasket did not leak. No water leaks detected during service.

Arrived on site for no power to range . Checked and found no power at terminal block . Found breaker had tripped . Reset breaker . Ran preheat and tripped breaker again after a 3 min . Recommended to have breaker replaced . Job complete

Arrived onsite for cooktop igniter coming on at the same time. Explain to the customer that when you first ignite a burner all the igniter come on. The customer was leaving the knob on the ignite setting and all the igniter were firing off. Explain that you have to turn the knob a little further to turn the igniter off once the flame is present. No gas detected during service.

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit not completing cycle. Entered diagnostics and found stored error code F8E1 long fill. Entered manual mode and tested the water valves and found the hot tater not dispensing water, inspected the water supply valve and it was shut off. I ran a diagnostics cycle and passed. Unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived onsite for mold coming out of water dispenser every few glasses, determined some mold built up in spout. Cleaned spout and flushed water system to eliminate mold symptom. All checks good. No evidence of any mold in system or coming into the drinking water. Advised that customer could maintain spout with pipe cleaner on occasion to break free any scale or mold forming at the spout tip."

Arrived onsite and found a broken latch. Replaced the latch. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site for icemachine, inspected unit and work area. Customers complaint was it would cycle of and on. I tested unit and found that the external drain pump was defective. Replaced pump and tested. Unit is now operating as designed. No leaks observed during service. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. Customer complaint dishwasher not operating. Tested voltage at the junction box and found 120v. Gained access to control and control was sending proper voltage to ui. I replaced ui and retested, unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site for a dryer with a damaged door seal. Upon inspection I found that the door seal was torn and falling off on the bottom right corner. Replace the seal and tested unit and found unit operating as designed job completed

Arrived onsite for a dryer that has a chemical burning smell when in use. I ran the dryer on a timed dry cycle at max heat and the unit was working as designed and venting properly. I could not duplicate the smell the customer had experienced and the customer agreed it was not making the smell. I suspect some lint might had gotten in the heater and burned off. Call complete.

Arrived on site for fridge not dispensing water . Unit started dispensing after a few days power was out . Ran diagnostics all checked normal. Found food blocking air Chanel in back wall. Which could to freezing waterlines and filter housing . Advised not to have food pushed up against back wall . No water leaks detected at time of service. Job complete

"Arrived on site for dryer not heating correctly. Upon arrival confirmed issue issue. After verifying power supply I found no failures in heating hardware. Found large amount of water in vent hose. Used test kit and found dryer had clog within venting of home. Instructed customer unit would need an extensive dryer vent cleaning to remove clog and prevent any damages to dryer, unit working as designed. Call complete"

Arrived on site for front left burner not igniting properly. I inspected the unit and work area. I replaced the front left burner head and adjusted the timing. It is now igniting as designed. I adjusted all the valves stems as they were all set to high. Job complete.

"Arrived on site to follow up on refrigerator that had been leaking from the icemaker area. Inspected icemaker and found the fill tube was filling off to the side, resulting in water dripping off the back of the mold. I heated the fill tube and moved it to fill closer to the center of the mold. Tested 2x fill and found no drips or issues present. CAll complete."

Arrived on site for refrigerator making a loud noise. Upon arrival confirmed issue issue. Found cause of noise was damper motor not fully opening/shutting properly and grinding when activated. Replaced motor and found noise no longer present and dampener opening/closing as designed. Call complete

"Arrived on site to inspect microwave making humming noises. Upon further inspection, the customer advised that the unit is making a humming noise when they place food inside to cook. Tested the unit and it is operating as designed. While testing, the customer pressed on the bottom right corner of the door and the unit began to make a vibrating noise and the customer recognized the noise and advised it gets louder. I tightened the mounting screws and retested and pressed on the door and the unit no longer made the noise. Tested again and it continues to operate as designed. No other repairs needed at this time, job completed."

Arrived on site for dryer not tumbling drum around. Upon arrival confirmed issue and found belt torn from motor shaft breaking off. Replaced motor and repair/belt kit. Found unit working as designed. Call complete

"Arrived on site to inspect range cooktop burner flames. Upon further inspection, I tested the burners and found the back two burners and the front left burner flames are too low and on the low setting the flame goes out. I adjusted the flames on the mentioned burners and retested the unit and it is operating as designed. I made recommendations for use and care. No gas leaks detected during service, job completed."

Arrived on site to test unit for unit not draining. Test unit and found loose connection at drain pump. Secured connection test unit and unit draining correctly job complete.

"Arrived on site and found customer is experiencing water dripping from vent on front door panel. Disassembled door and did not find any issues with net or gasket. If steam from wash cycle is condensing this is normal and cannot be changed. No replacement parts or adjustment can change experience, job complete"

"Arrived on site to test unit for no ice production. Customer stated unit has been working lately. Ice bin was full on arrival. Found no ice maker error codes. Valve opening and closing properly. Found ice box fan was barely engaging. Replaced ice box fan, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for not advancing in cycle, tested unit found latch not engaging, replaced latch and tested, unit now running as designed, no leaks detected job complete"

WDT730PAHB0 Arrived to inspect corrosion. I found the element corroded in several spots and there was pitting within the surface. I removed and replaced the heater element W10518394 and tested. The unit operated as designed and there were no leaks observed during service.

"WMH32519HZ07 Arrived to inspect blower issue. I found the blower would not go on at any setting, and would only hum on low and medium. I removed the blower assembly and found the start winding open and the high was as well. I replaced the blower and tested and the unit operated as designed. The damper was missing the flap and required replacement. Venting was incorrect and lImited flow approximately 80% and I advised the customer to contact the builder to correct the venting issue."

Arrived on site to install previous diagnosed part. I gained access tonthebupper blower motor and replaced it with new. I reassembled the unit. I found the old blower motor come detached from the motor assembly. The unit is working as designed. Job complete.

Arrived on site and inspected water and found tub and basket are not centered. Adjusted feet until spacing is equal inside washer cabinet. Discussed correct loading procedure to prevent unbalanced loads with homeowner. Drain hose and water lines are not vibrating and hitting rear panel when loads are balanced. job complete

"Arrived on site and inspected washer and found gear case, Actuator and capacitor has failed, After replacing all three washer is now working properly, job complete"

"Arrived on site to test unit for loud vibrating noise, tested unit found cracked blower wheel, blower wheel would not come off so had to break it off, installed sound pads under motor mount, replaced blower wheel and motor, idler pulley wheel was ceased, replaced belt and pulley from repair kit, tested unit unit now running as designed, job complete"

"Arrived on site to test unit for popping noise, customer stated that it stopped heating and then the popping noise started, tested unit found a loud noise coming from magnetron, replaced capacitor,magnetron and diode, tested unit unit is now heating properly, job complete"

"Arrived on site to test unit for no operation, tested unit found no power in outlet, reset breaker and tested, all components are activating and working properly, but breaker trips over time, unit is on a AFCI breaker, spoke to contractor to have regular breaker installed, at this time job complete"

Arrived on site to replace racks and drawer. Replaced all parts test unit and unit test good job complete.

"Arrived on site and replaced control board diagnosed on previous visit, after replacement countertop light is working properly, job complete"

"Arrived on site to test unit for not operating properly, tested unit found latch not disengaging, replaced latch and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site and inspected range and found power cord was not installed properly at terminal block. L2 and neutral are swapped, after collecting range is now operating properly, job complete."

"Arrived on site for a dryer that has a check vent light that stays on during automatic cycles. Inspected unit and work area. The customer advised that on any other cycle besides time to dry, the unit seems to flash the check vent sign and they have checked their lint trap and vent hose for any restrictions and have found none. Pulled up to use and care guide and did it show the customer that the check vent signal is meant to show that theres some kind of airflow restriction inside of the dryer vent. Ran a vent test kit on the unit and found good airflow for gas dryers but poor airflow for electric dryers. Checked behind the unit and found that the vent hose was kinked in two separate areas due to where the vent hose goes into the wall. I did advise the customer that with how they have to Set up the dryer, they may want to switch to a periscope style vent. I did explain to the customer that if there are further issues, they would need to check in their ducting going out of the home to see if theres any kind of restriction up into the attic or out of the home. The unit is working as designed. Call complete."

"Arrived on site for a refrigerator that has a filter light that wont turn off. Inspected unit and work area. Customer advised they would replace the filter but that the order filter light had not ever turned off. I asked the customer if they had reset the filter light on the user interface. The customer advised that they did not know how to do that. Went to head and showed the customer how to reset it. After the reset was made, the unit stopped showing the filter light. Went over the user care guide and answered all the customers questions about the unit. The unit is working as designed. Call complete."

"Arrived on site. Diagnosed a defective compressor,replaced defective compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure unit cooling down"

Arrived onsite for Clunk or Clunking Noise. Upon arrival ran diagnostics and there are no saved error codes. Ran a automatic cycle and can hear squeaking sound from underneath unit. Found loose belt. Also found unit is on very unleveled floor. Customer has leveled the best way possible. Recommended that customer shims legs that are no longer adjustable. Cannot control the side to side motion of basket without unit out of being leveled. Need to replace belt. Replaced belt W11239857. Test unit and unit is operating as designed. Customer will shim feet. No leaks present at this time. Job complete

"Arrived on site. Diagnosed a defective compressor,replaced defective compressor vacuumed system down u it kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

Arrived on site to diagnose a refrigerator that is randomly tripping the breaker. Found no failures to unit at this time and advised customer that appliances are not intended to be put on gfci or afci circuits as intentionally ungrounded parts can cause the circuits to trip.

Arrived on site to diagnose a dishwasher that filled on its own. Tested unit and found all is functioning properly at this time and no leaks were found at time of service. Advised customer on findings and issue most likely occurred due to low pressure during cold weather.

Arrived on site to replace previously ordered parts for venthood. Found control does not come with bracket. Corrected mounting issue with existing brackets and all is operating properly at this time.

"Arrived on site to replace range bottom drawer to resolve drawer popping off rail. Replaced bottom drawer due to bend in drawer. Tested and verified unit working as designed. Right side of drawer does shift a bit, but does seem like it's due to the geometry of how the unit sits. Call complete."

Arrived on site for to replace tub . Ran a test load before repair . No error codes . Ran a load of med to heavy quilted items . On quick wash unit kept trying to adjust load but never went into high spin . Readjusted load and unit spun them out in drain and spin properly . No bouncing or noises . Called tech line and they advised its a loading issue . Sr # 7735673667. Advised customer on proper loading procedures. No water leaks detected at time of service. Job complete

Arrived onsite for dishwasher rack not working. On inspection found the left adjuster on the upper rack had a wheel missing. Replaced the adjuster and the unit is operating as designed. No water leaks detected during service.

"Arrived on site to install new control to resolve unit not spinning out. Installed new control, assisted customer with installing maytag app to allow software updates. Pushed update to unit. Verified proper operation. CAll complete."

"Arrived to inspect no power. I found no faults with the unit and the customer said the issue occurred during recent power issues. I found the breaker had tripped and when setting the unit back up, the clock would not go to manual mode and could not be reset. I removed and replaced the control and the clock issue was resolved. The unit had full functionality and operated as designed."

Arrived onsite for a dishwasher not draining correctly. I found the drain hose elbow collapsing causing the issue. I put a twist in the hose to correct the issue and tested the unit. The unit drains properly and is working as designed. I did find the door rubbing against the screws the installer mounted the dishwasher with because it was not mounted correctly thru the brackets. The brackets are missing and the W11573757 right side tub plug is missing. These parts and the mounting screws would be needed to install the and machine correctly. I explained to the customer that this is an installation issue and since it is past 30 days they would need to contact the builder who would need to contact Whirlpool. Call complete.

Arrived onsite for a microwave that is not powering on. I confirmed the filter board was not passing voltage. I also found the upper vent knockouts were not removed to allow the unit to vent properly. I removed the knockouts. I replaced the board and tested the microwave. All is working as designed. Call complete.

Arrived onsite for a dishwasher not dispensing detergent correctly. I ran diagnostics and found the spray arms not moving correctly because some plastic was in some of the holes. I removed all the plastic and tested finding the dispenser not opening correctly every time. I replaced the dispenser and tested finding the unit working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site to inspect dryer not heating. Upon further inspection, the tenant advised that the unit heats, but they have to pull the unit out away from the wall to get their clothing to dry. I tested the unit with the door open and the door switch closed and find the element illuminating in the back left vent area. I checked the vent tube at the back and found it badly crimped and too long. Using my vent test kit, I tested airflow to the unit and the first two tests failed (photos). I removed the vent tube from the unit and retested and the test passed. I found lint on the back panel when I removed the panel to inspect the components at the back of the unit. I removed the element and found the middle metal plate warped and slightly cracked. I removed and replaced the element. I removed part of the vent tube at the back to shorten it and give the airflow a direct line of flow to the tubing going outside and removed and large amount of wet lint from the tube and retested airflow and the unit continued to fail. I tested the new element and it is operating as designed. I advised the tenant of my findings and repairs and then contacted the landlord and advised of my findings and repairs and that the vents need to be checked/cleaned as its a fire hazard. No lint observed at the end of service, job completed."

"Arrived on site for a MW that had no power. Upon arrival I found that the unit was powered on. I tested the unit and found that unit was heating, I adjusted the connections on the control and tested the unit several times and found unit operating as designed p, even in the baked potato setting. Job complete"