"Arrived on-site to inspect the unit for foggy interior glass. The customer stated the issue had been present since the first time she used it. Contacted Techline, sent pictures for review, and followed their recommendation for the customer to clean the glass with a razor blade. Job complete. SR#7741099034"

"Arrived on site to inspect the unit for no power. Tested the unit by checking voltage at the junction box and confirmed it was receiving the correct voltage with proper polarity. Tested the thermal fuse and found it was open. Replaced the thermal fuse, then tested the unit. The unit filled with water, the wash motor operated properly, and the unit drained correctly. Job complete. Part used W10258275"

Arrived onsite for prediagnosed parts upon arrival replaced broken valve w11222849 ran test no leaks observed during service customer not available to sign

On arrival verified complaint of unit not drying. Visual inspection shows no harness issues. Ran diag and confirmed Mp draw of heater see quick pics. Confirmed unit it was steamy. Checked dispenser and found it is dispensing rinse aid. Unit had no error codes. Unit is working correctly at this time. Job complete no parts installed

Garage on site for a refrigerator that has not making ice. Inspected unit and work area. I found the model and serial information on the machine was not correct and checked with claims and was advised that we could not get the unit covered under the current information sent over. The customer will update their information with their extended warranty company and will try to get another dispatch. Call complete.

Arrived on site for ice maker freezing over . Found fill tube freezing . Removed ice from fill spout . Ran harvest and fill couple times. Low water filling and dripping when done filling . Ordering valve . Set return 3/13 ; ordrng 1 W11645245 (Valve)

Arrived on-site for washer door not latching. Couldn't cycled unit. Installed latch(w11670519) and control(w11626074) lid is locking but unit won't drain. Found harness broke at pump. Didn't have harness with. Will use on return. ; schdld next appmnt for 3/12 WED !

"WTW5640XW1 Arrived on site for a washer making nosies. On arrival I heard nosies i looked under product and removed cover and found splutch assm was defective I replaced actuator, belt and splutch assm. I calibrated and tested in customer mode product works as it's designed no water leaks visible from main water supply."

"Arrived on site to inspect washer not spinning out the clothing. Upon further inspection, I placed the unit in diagnostics showing error code LF-Long Fill (F8E1). I cleared the code and continued with testing and found the unit not getting enough water. I removed the inlet hoses and found a sandy substance inside the screens of the valves along with pieces of the interior of the hoses. I advised the customer of my findings and removed and replaced both valves and retested. Unit is operating as designed. I recommended the customer replace the inlet hoses due to them breaking down internally. No water leaks observed during service, job completed. WPW10212598, WPW10212596"

"Arrived on site to inspect range not working. Upon further inspection, I found the display blank and unit non-responsive. Checked the breaker and found it to be a GFCI breaker and was tripped. I cycled power to the unit and gained access to the terminal block. I found the power cord harness twisted together at the block and corrected. I tested the unit on Bake at 350 degrees and while testing, I checked amp draw to the bake element and got 10amps, and at the broil element and got 14amps. Voltage was good at 247V. While testing amp draw, the unit cycled to the broil element and the breaker tripped. I cycled power again and advised the customer they needed to contact their builder and have the breaker replaced. Due to a language barrier, I notified the builder by text and they called me back. I spoke with James and advised of the previous repairs and the breaker continues to trip. I recommended they have someone come check the breaker and outlet and repalce the breaker as it continuously trips when using the unit. I advised that the breaker is a 40amp GFCI and the oven is only pulling 15amps. James advised he would have someone check it out. I requested that James have his person provide a receipt of service on the replacement of the breaker to my customer for future reference if the breaker continues to trip. I advised my customer that his builder rep was going to send someone to replace the breaker and provide a receipt that they need to keep. I contacted Whirlpool Safety and advised of the complaint, previous repairs and SR number received. Info documented and attached as a safety call to SR#7740673530. Unit is operating as designed, job completed. No parts installed."

"Arrived on site to inspect dryer not drying clothes and drive belt came off. Upon further inspection, I tested the unit and it immediately began to make a loud noise. I gained access to the motor and retested with the drum removed and it operated as designed. When I inspected the front bulkhead, I found a screw wedged in the seal. Rem9ved the screw and reassembled the unit and retested and unit is operating as designed. No parts installed. No lint observed during service, job completed."

"Arrived on site to test unit for gas smell and Orange flames, customer stated that unit has a strong gas smell when oven is being used, and the flames are Orange, tested unit found air gas shutter needs to be adjusted, and the Orange flames are the glow igniter, adjusted and tested, unit is now running as designed no leaks detected job complete no parts installed"

Arrived on site to test unit for leaking. Found serial number was not correct. Corrected serial number and able to service under rent a center 1yr additional warranty. Ran diagnostics and found drain was backing up causing leak. Advised customer to have maintenance clear drain. No parts replaced at this time. Job complete.

WTW5010LW0 Arrived on site for a washer with a wash plate defective. On arrival verified issue a defective wash plate . I replaced and tested product works as it's designed no water leaks visible from main water supply.

Arrived on site to inspect refrigerator with LED out in freezer and fresh food sections. I installed the LED kit and the LEDs are now operating as designed. I also tightened the freezer handle. The unit is now operating as designed. No water leaks were observed during service. W11683243

Arrived on site to test unit for noise. Found noise customer was concerned with is the evap motor engaging. Found not obstructions or build up around evap motor. Advised customer noise is normal part of operation. Replaced diffuser for not adjusting properly. Unit now working as designed. Job complete.

"Arrived on site for refrigerator making loud buzzing noise, found noise coming from evaporator fan motor, found drain line heater was not properly inserted. Caused ice build up. Replaced motor and fan blade. Cleared ice around drain. Vefified operarion. Call complete. WP2315549"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the outer tub and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete. W10371566.

"Arrived on-site 4 washer getting off-balance during spin. On arrival confirmed failure, Anne immediately noticed that the suspension rods were not holding the tub properly in place after inspecting motor and gear case area. I'm finding no failures I then replaced the suspension rods W10780045. Tested unit with 8 towels and found unit it wor,ingredients as deaigned and stable. No leaks found call complete."

"Arrived on site for dryer not stopping once timer hits mid cycle on any cycle select used. On arrival confirmed voltage from Outlet to terminal was correct but found timer motor broken internally and not advancing timer itself to stop position. Replaced timer wpw10185982 amd found timer advancing and unit working as designed, call complete"

Arrived on site to replace dishwasher tub to resolve leaking. Removed old tub and swapped all seals and components to new tub. Ran cycle and confirmed no leak present. Unit working as designed. Repair completed. No water leaks found. Parts used - W11409866.

Arrived onsite for prediagnosed parts upon further inspection removed the front RH burner to replace igniter Screw that holds igniter was rusted in could not replaced order parts Burner WpW10515455 screw WP8273062 office to schedule no gas leaks observed during service ; ordrng 1 WPW10515455 (Burner front RH) and 1 WP8273062 (Screw)

Arrived onsite and found unit operating with failure to cool. Per techline recommendation installed power supply board again. No change in symptoms. Compressor does not start. Checked voltage again and found proper vac voltage to the inverter and alos VDc on the red black at the power supply and also at the molex to the inverter. When the vdc is plugged into the inverter the green light has a normative pattern. Ordering sealed system to fix failed compressor. Contractor advised that the are unhappy with the delay and have made arrangements with their Jennair rep named Keith to have the unit replaced. WPW10624574 office to verify status before scheduling follow up at this address. ; ordrng 1 W10832994 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Dye drier)

Arrived onsite for unit freezing in RC. On arrival no product was frozen. Customer stated has frozen once in about 2 months. Inspected and recommended adjusting temperature to 39 degrees and adjusting placement of food product as to not block air flow. Customer will monitor. Unit is functioning as designed. Job complete

"Arrived on site to test unit for knocking noise during spin. Upon arrival customer stated unit will make noises while washing clothes. Tested unit, found during a spin the unit made a rotational knocking noise and slider kept moving and trying to shift. Inspected unit, found failed slider and failed clutch. Replaced slider (W10734521) and clutch (W10754448) and tested unit, all components are properly engaging and unit is now running as designed. If callback occurs, recommend replacing gear case and rotor. No leaks detected, job complete."

"Arrived on site to replace the magnetron, capacitor, and diode. Replaced all three parts and tested the unit by heating water for one minute; the water heated properly. Conducted a second test by heating water for two minutes, and the water heated as expected. Job complete. Parts used: W10850446, W11256462, W1081868."

Arrived on site for unit making noises. Upon arrival customer stated he could feel heat at top of the fridge and was concerned . Unit is a built him informed him that yes heat will come from the top where compressor was located . Customer then asked if unit was cooling properly inassured him yes it is -4 in freezer and 34 in fridge perfect temperatures. Customer asked about led informed him that is cosmetics and warranty will not cover light was no longer sticking customer said he would get double sided tape and stick back on. No parts used job completed

"Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. I found the unit in the kitchen because the customer had swapped out her washer with another unit. The customer advised that the unit quits in the middle of the rinse cycle and they have to run the unit on a drain and spin to complete the cycle. I ran the unit through diagnostics and found an F8 E1 (long fill) and F0 E5 (off balance load) error codes. I tested the valves and found proper voltage going to both valves but the unit was not hooked up to water. I went ahead and replaced the valve assembly and tested the unit. I could not test the water functions but I found the unit draining, henning, and agitating as designed. The customer advised she'll need her husband to move the washer back into the laundry room and will call back if any other issues persist. Call complete. W11210463."

Arrived onsite for previously diagnosed part. I installed the valve and unit is now working as designed. I found the ui start button to be broken and free wheeling. Need to order a start button to fix the issue. Ordering WP8181861 push button. Office to RS as the only stock is in Denton. No leaks are present after valve install.; ordrng 1 WP8181861 (Push button (Start))

". Arrived on site for a washing machine that is not dispensing the detergent. Inspected unit and work area. I confirmed the custo,erst complaint and found the detergent housing completely full of water indicating a valve or housing issue. I replaced the housing including the valves and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete. W11127357."

"Arrived on site to replace previously diagnosed parts. Found no issues with gear case but wash basket was sitting against from of cabinet causing it to shake excessivly. Customer was told she would get a new gear case and agitator so swapped out. Had to break and cut out agitator and hub nut. Replaced gearcase(W11449840), agitator(W11550891), cam(W10721967) and spanner nut(W11551646). Unit is working as designed. Unit is sitting on top of water pan. Water pan is loose and not connected to anything which is causing it to slide around easily. Belt is extremely loose and slipping. Needing belt replacement. ; ordrng 1 W11239857 (Belt)"

Arrived on site to test unit for long dry times. Found unit failed ventilation test. Advised customer to have vent leading to exterior cleared. No parts replaced. Job complete.

"Arrived on site to diagnose washer that is not completing some loads. Customer says some items are super wet at times, but almost always big / heavy loads. I tested the unit and suspension and found everything working properly. I advised the customer that if they are washing too few items and big items, the unit can not balance them and it will stop the cycle if it can not adjustments unit will reverse directions multiple times and shut down if it can not balance. I also advised the customer to confirm their settings, because this UI / Software has sometimes set spin to off, and i verified customers normal / normal setting had spin shut off. These suggestions will resolve any other issues present. Unit working as designed. Repair completed."

"Arrived on-site for washer, not draining and flashing f9e1 on the display. upon further inspection. I found that the harness to the drain pump had broken and I was able to repair the harness and secure it to help prevent any further breaks. I then tested the machine and found it working as designed with no leaks. No parts installed installed Call complete."

"Arrived on site for unit leaking water. Upon arrival, ran diagnostics and found water leaking from the diverter motor. Upon disassembly, found turbo manifold cracked (picture attached). Ordering WPW10084221 turbo manifold. Advised customer not to use unit until we come back for service. Customer agreed. No water leaks detected at this time. Office to reschedule ; ordrng 1 WPW10084221 (Turbo manifold)"

"Arrived on site to pull out unit and inspect oven further and to diagnose and repair issue. Upon further inspection, we pulled out the unit safety and found that the base that the unit sits on is severely warped and un level. We also found that there is a lip at the front of the cabinet cutout that is causing the the front part of the frame to be sitting in this lip instead of the unit being supported by the feet. Because of this, the microwave door was unaligned and caused the issue with the switches and other compments due to the misting of the switches. We replaced the interlocks, magnetron inverter, and microwave control. We also replaced the bulb and wave guide cover. When installing the unit back, we placed 4 shims to ensure that the unit is not sitting on the frame anymore. The door is closing properly, and the unit is operating as designed. However, the problem will keep coming back unless the base that the oven sits on is fixed by the customer. W11578578 W11325786 W11578959 W11578579 W10915651 W10886919. I called techline to document the findings SR 7741097211."

"Arrivrd on site for washer that didn't stop spinning. Doesn't turn on after reset. Entered diagnostics and found f7e7 clearedan ran test. Unit hums but doesn't not agitate nor spin. Diagnsotics stopped showing f7e1. Replaced control harness and capacitor. Ran test again and all passed but I heard a screath noise from gearcase. Removed tub and found lots of soap build up on gearcase. Replaced gearcase, actuator, and cam. Recalibrate andnverified operarion. Call complete. W11449840"

"Arrived on site for door not sealing. Found right side of fresh food gasket warped,remolded gasket checked door seal good."

"Arrived on site for RC light not operating. Upon arrival, found switch fractured. Need to replace switch. Replaced switch W11123941. Test unit and is operating as designed. Job complete"

"Arrived on site to replace previously diagnosed part. Upon arrival replaced simmer orifice on the FL burner using the conversion kit (W11428599). Tested unit, burner now ignites properly after multiple tries. Unit is now running as designed, no gas leak detected, job complete."

"Arrived on site for door dent. Upon arrival, proceeded to replace W11368704 door skin and W10909682 nameplate. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the control and ran the unit through calibration. I ran the internet through an auto test and the unit ran as designed. Call complete. W11608056.

Arrived on site for front left burner not igniting. Previously diagnosed on last visit defective igniter. Replaced igniter and tested. Unit is functioning properly and as designed to. Took pictures of burner working loaded to sd job completed. Parts used w11666003

"Arrived on site to replace previously diagnosed handle and stud, replaced and tested unit is now functioning as designed job complete installed W10806512, WPW10170540"

Arrived onsite for dryer that effectively drys on time dry but short cycles on all sensor cycles intermittently. Advised on the various normative causes of short cycling and also on the 25ft duct in use for this particular install will accentuate the short cycling due to the length being out of spec. No parts.

"Arrived onsite and found unit with noisy agitation and spin, determined cause to be play in the agitation shaft. Ordering. Found basket out of round as possible causes for repeat failure inside of the year. Ordering gearcase and basket to repair. ; ordrng 1 W11178227 (Basket)"

Arrived onsite for unit needing drain pump replaced. Replaced and tested. Unit is functioning properly. No leaks present at this time . Job complete

"Arrived on site to replace the sump and motor, tub gasket, and dispenser. Replaced all three parts, then ran a test cycle. The unit tested well, with no leaks present at this time. Job complete. Parts used: W11416362, W11483553, W11412300."

Arrived on-site for washer not cycling. Found error code t1e2. Ordering control(W11725661 ); ordrng 1 W11725661 (Control)

"Arrived on-site for drier, not heating on arrival. Confirm failure and found the heating element. Broken and signs of a clog in the venting of the home after replacing the heating element wp3387747 and the thermal cutoff 279973. I retested unit and found dryer heating as designed and instructed customer on how to clean the vent from top to bottom. Unit is working as design call complete"

"Arrived onsite to replace drive components. Disassembled all but could not remove gearcase. Shaft is seized onto basket and tub. Will need to order tub, basket and drain filter for complete rebuild. Also ordering 2 hr time frame. Instructed customer NOT to use unit until repair is complete, unit will leak. Office to reschedule and give customer eta when available. ; ordrng 1 W11178227 (Basket) and 1 W11219115 (Tub) and 1 2hr (2hr) and 1 W11568797 (Drain filter) and 2 WP8533928 (Filter screw)s"

Arrived onsite for unit not completing cycles. Customer stated the unit sprays water but about 30 minutes in the cycle will stop and not function. I found the console starting to bow up and the ui control is not responding correctly. When pressing drain the light will turn on but if you were to try to cancel the unit will not turn the drain off and the light will stay on. I could not access diagnostic mode due to the intermittent ui. Ordering W11613564 console Black to continue with repair as the unit is getting moisture due to bowing up. Set to return Tuesday 03-11-2025. Return with all parts.; ordrng 1 W11613564 (Console Black)

Arrived onsite for unit not latching & cycle not starting upon further inspection found f7e1 replaced capacitor ran calibration unit is working as designed no leaks observed

"Arrived on site for unit not heating. Upon arrival, found unit tumbling, but not producing any heat. Proceed to check thermostats and found high limit thermostat reading OL. Check heater duct and motor duct and found no signs of restrictions or clogs. Ran airflow test and found no issues. Proceeded to replace high limit thermostat and ran consumer cycle to monitor heater cycle. Found heater to be cycling properly. Repair is covered under AEX warranty. Unit is functioning as designed."

"Arrived on site to inspect dryer not heating. Upon further inspection, I checked the dryer cycling temperatures. The temperatures are measuring normal. I ran an airflow test and found that the dryer is getting good airflow. I left instructions with the head of maintenance that the dryer is operating as designed and that it is possible that the proper cycle was not being selected for the right load size or material of clothes. I advised that the dryer uses moisture sensors on all cycles except timed dry, and based on the type of load, these sensors will reduce the time that the dryer will stay on. No parts installed."

On arrival verified complaint of unit making noise. During ice maker harvest customer says it makes a loud noise. Ran ice maker harvest and confirmed ice maker fill tube is leaking down back wall. Ice has built up and is hitting evap fan blade. See quick pics. Removed ice and installed fill tube extension. Sealed with silicone under fill tube. Advised customer to wait 24 hrs for silicone to cure before turning on ice maker. Job complete installed wpw10496649

"Arrived on-site to replace the sump, motor, and both the top and bottom spray arms. Successfully replaced all three parts and tested the unit. The unit is functioning properly, with no leaks detected at this time. Job complete Parts used: W11416363, W11545334, W11550888."

"Arrived on site to test unit for noise, tested unit found ceased pulley, replaced and tested but noticed a loud howling noise coming from the motor the longer it runs will need to order motor and return, rescheduled for 3/14 installed 4392065; ordrng 1 279827 (Motor)"

Arrived on-site for unit not heating properly. Tested unit and is getting low temps. Installed control(w11448962) and tested units temperature. Unit averaged 350.

Arrived on site for door swinging open. Adjusted door and hinges tested door operation unit working as designed.

"Arrived on site for dispenser issues. Found unit working as designed,let customer know unit does not have a water reservoir installed into just rolled water lines and can expect only about 2 cups of cold water."

Arrived onsite for unit not getting clean dishes enough upon further inspection ran diagnostics f7e1 ran test cycles unit is working as designed instructed customer on pods

"Arrived on site to inspect the front door glass coming apart. Tested the unit and found that the broken handle was causing the glass to sit incorrectly. Replaced the handle, tested the unit, and confirmed it is functioning properly. Job complete. Part used: W11730234 New construction Vacant unit no one here to sign"

Arrived onsite for slow centerline frost on the top freezer drawer. Freezer door closed and sealed properly. found unit refrigerator door right side bottom overlap tag gapped sufficiently to explain the new symptoms. Used basic adjustments and heat treatment to close the gap and cause proper overlap. Cleared frost to provide new baseline. AEX warranty. No charge. Advised that if frosting continues a freezer door may be needed to resolve due to possible insulation deteriorating. No parts.

"Arrived onsite to replace elements and control. Replaced and proceed with burn off. Ran at 500 degrees, took pics. Customer will run for one hour. If breaker continues to trip, recommend replacing with a more quality breaker (ex GE breaker). Unit is running. Job complete."

"Arrived on site for center burner having large flames and wrong color. Found burner head was not seated properly. Found burner cap not correctly on front right burner, corrected and advised customer of placing. Call complete. No parts."

"Arrived on site to test unit for no ignition. Upon arrival customer stated unit gets gas but no spark. She reset GFCI and unit began to spark and ignite. Tested unit, all components are properly engaging. Noticed simmer flame is too high. Adjusted simmer flame to all burners, unit is now running as designed, no gas leak detected, no parts installed, job complete."

Arrived on site to repair previously diagnosed issue. Replaced moisture sensor harness. Advised customer on how sensor cycle works compared to time dry. Maintenance on site and recommended using time drybas well. Unit is functioning properly and as designed to job completed. Parts used wpw10298258

Arrived on site to test unit for not spinning properly. Found error f5e2(lock failure). Recommend lock replacement. Scheduled for 03/14. No parts replaced at this time. ; ordrng 1 W11565030 (Door lock)

"Arrived on site to install previously ordered parts. Upon arrival, disassembled evaporator cover. Did quite see the frost pattern I would have liked to. The top couple of coils were frosted but the bottom one were not but contained lots of small ice cycles. I replaced the ordered Fc thermistor WPW10384183. I dried off the evaporator completely to test frost pattern. Contacted GC for assistance. Explained issues and sent in picture of frost pattern. Need to order sealed system repair. This is a R600 system with aluminum capillary tube. Lock ring kit needed. Ordering compressor, evaporator, access valve, and dye dryer. Customer will monitor unit. I explained sealed system tech will verify system and repair if necessary. Office to reschedule ; ordrng 1 W11582579 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 W11562258 (Evaporator) and 1 Lockringkit (Lock ring kit)"

"Arrived on site to inpsect washer not draining out all the water and also leaking. Upon further inspection, I placed the unit into diagnostics and observed no error codes. I checked the underside of the washer and found no leaks or evidence of leaks. The amount of water left in the very bottom of the tub is normal and is designed to keep a small amount of water. The customer informed me that there is an issue in the plumbing near the washer and is leaking. This appears to be the source of the leak (photos). I ran a test cycle, and all components are operating as designed. I ran a quick cycle in consumer mode, and the unit is operating as designed, and no leaks observed during service. I advised the customer on proper detergent usage."

Arrived on site for unit not working. Ran diagnostics no error codes ran test cycle. Unit would fill then do nothing would not engage to wash cycle. Replaced s7m0 and motor issue still did not correct. Replaced control as well issue still did not resolve . Called tech line Spoke with Brian sr7741101632 ran series of test with tech line informed me I have a bad wire harness. Ordering part office to re schedule. ; ordrng 1 W11677715 (Wire harness)

"MVWB835DW4 Arrived on site for a washer making nosies the last 10 minutes of the cycle. On arrival client showed me a video and it's confirmed the last 10 mins would make the nosies. I looked under the washer and removed the rotor, and the slider was worn out i replaced rotor and slider and product worked as it should. But I was considered about the last 10 minutes i asked client if she could call me if sounds come back . Client contacted me and said the noise is there but not loud. I contacted my manager and he directed me to order a main control and a clutch I also ordered a stator returning parts just in case. I rescheduled client for 3/11/25 no water leaks visible from main water supply. ; ordrng 1 W11400681 (Control board) and 1 W10754448 (Clutch) and 1 W10915700 (Stator)"

WZF34X20DW06 Arrived on site for a freezer not cooling. On arrival product was unplugged client showed me a video of what it was doing . Start device would turn on compressor then it would fail. I replaced start device and tested product is working as its designed. Recommend to client to wait a couple of days before filling with food.

"On arrival verified complaint of tripping breaker. Took a photo of mod/Ser tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. Verified voltage and polarity are correct,inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight (no twists in power cord or twists in power cord removed). Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Ronnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7741098083 and spoke to safety 7741023806, and submitted picture of breaker and advised of sp W11525530 for GFCI manufacturer. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11707168. Parts are labeled and set to be returned per wpl safety request?"

"Arrived on site for loud screeching noise. Customer played video of noise, noise appears to be pump running with low water in pan,tightened drain cap ran diagnostic changed ice thickness found water line touching evaporator tubing adjusted water line. Ran diagnostic all test passed."

Arrived on site for door not sealing. Found the door switch actuator on bottom is hitting the frame. Attemoted tomtighten but screws are threaded. Will need new door. Also ordering bottom hinge. Office will call to schedule. Unit is in separate small building. No one home to sign. ; ordrng 1 W11497277 (Door) and 1 W11312624 (Door hinge)

"Arrived on site for unit leaking water. Upon arrival, customer presented photos showing water leaking from the front. Proceeded to inspect bellow and found foreign objects obstructing weep holes. Cleared all objects and cleans weep holes for any restrictions. Ran diagnostics and found no leaks. Found no tears on the bellow. Advised customer to clean the inner door glass and bellow every 2 loads and inspect weep holes for no further obstruction. Customer agreed. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on site for a washing machine.That is not dispensing fabric softener. Inspected unit and work area. The customer advised that recently they've been noticing that they're fabric softener dispenser is still full at the end of the cycle. I checked the dispenser housing and did not find any clogs. Alright, tested both valves on the cold side and found minimal water flow coming through one of the valves. I replaced the cold water valve and tested the unit on a quick wash cycle. I found during the rants portion of the cycle. Water flow was dispensing into the fabric softener drawer and cleared out the fabric softener. The unit is now working and operating as designed. Call complete."

"Arrived on site to test unit for long dry times, tested unit found air blowing from lint trap, vent test and it came in as completely restricted, advised customer to not use unit until the vent has been cleared by a professional, at this time job complete no parts installed"

"Arrived on site to inspect refrigerator compressor constantly running and ice crystals in the freezer section. Upon further inspection, the customer advised that their concern was that the compressor continuously runs and they're afraid it's not good. I advised that the compressor is set to run for 96 hours, then it will go into defrost mode; therefore, it's normal to sound like it's constantly operating. When I opened the freezer door, cold air escaped, and once the warmer room temp air went inside the freezer, the glass shelves began to fog/frost up, which is normal. I advised the customer that with the unit cooling for 96 hours straight, the freezer is going to get very cold to the point where one can see the cold air moving when the door is opened. I placed the unit in diagnostics and changed the compressor run time to 8 hours in test #7. I found the unit is operating as designed. I leveled the unit andntestedmthe doors operations and they are closing properly. No water leaks observed during service, job completed."

Arrived onsite and replaced LF valve and knob. Tested and unit is now functioning properly. Job complete

Arrived onsite for unit not drying. Customer stated unit is in warranty. Could not provide closing documents. Will look for docs and call whirlpool for dispatch.

Arrived on site to test unit for stopping mid cycle. Customer stated unit would stop and error would flash. Customer would cycle power to unit and get it to run again. Found error f5e4(lid not opened between cycles). Verified with customer saved error is what's prompting. Recommend control replacement for throwing random code in the middle of wash cycle. Control has not yet been received. Office to reschedule. ; O-emld tckt

"Arrived on site to test unit for not working properly, tested unit found cracked sliding and corrosion on the console, replaced parts and tested, unit is still making a loud rattling noise and there is oil on the rotor, will need to replace gear case, rotor, clutch, ordering parts rescheduled for 3/14; ordrng 1 W11550891 (Agitator) and 1 W11393685 (Gearcase) and 1 W10754161 (Rotor) and 1 W10754448 (Clutch) and 1 W10754158 (Stator)"

On arrival verified complaint of unit not filling fully on deep wash. Ran diag cycle and confirmed all components activate correctly. No error codes found. Replaced main board for possible failed pressure sensor. Ran calibration. Job complete installed w11607637

"Arrived on-site for dryer, not heating on arrival. Confirmed failure and found the heating element core broken along with the cutoff. After replacing 279973 cutoff, wp8544771 element i tested the dryer and found it working as designed but found evidence of a clog in the venting of the home and instructed the customer to get a drier vent cleaning done prior to using the dryer to help ensure that it lows the risk of something breaking further. Unit works as designed call complete"

Arrived onsite for previously diagnosed parts. I got the tub and basket out with the gearcase and started assembling new tub and basket. I found one of the gearcase screws missing and when I installed the new tub I found the air trap plug to be broken out. Tub was damaged during shipping and did not realize until re assembled. Will need to order a new tub and gearcase screw. Ordering 1xWPW10249633 gearcase screw and W10324648 Tub. Office to RS. I left parts at customers for next visit as some are already installed.; ordrng 1 WPW10249633 (Gearcase screw) and 1 W10324648 (Tub)

Arrived onsite for unit tripping breaker upon further inspection replaced control W11649136 ran bake at 500 with ground detached breaker immediately tripped tested amp draw on bake 13.4 broil amp 14.4 advised customer the breaker is faulty they need to get in touch with there builder for the breaker issue called techline sr#7741079395 also called techline to advised of findings sr#7741100714

"Arrived onsite for f6e8 error and no microwave function. Tested connections and switched and found bad inline fuse. Replaced fuse with W11188752 truck stock. Unable to find any other conclusive evidence of a ground short including switches operating correctly installed lamp due to light being out also. Installed communication harness per techline recommendation. Reinstalled and tested. Unit is now operating as designed. W11555167, w10886919; ordrng 2 W11188752 (FUSE wP Replenishment)s, used 1 W11188752 ( Fuse) from stock"

"Arrived on site for unit not draining. Upon arrival, found sewage buildup inside drain line. Cleared all buildup and re tested. Ran diagnostics and now unit is functioning as designed. Ran clean cycle before leaving service call. No water leaks detected at this time. No parts needed"

Arrived on-site to install motor. Installed motor(279787) wheel(wp697772) and control(w11441687) but the dryer is still not starting and making buzzing sound. Ordering motor(279787) and harness(w11164041) ; schdld next appmnt for 3/12 WED !

Arrived on site to test unit for not washing. Found when plugged in unit it would automatically drain when tub is empty. Held start button down until it stopped and in the middle of diagnostics unit would stop and drain. Recommending control replacement. Office to reschedule. No parts replaced at this time. ; O-emld tckt

"Arrived on site for ice overflowing. Upon arrival, found unit making too much, causing ice to spill on the floor when opening door. Proceeded to check both thermistors, making sure the tip of the bulb are both reading same temperature and found thermistor reading 1k ohm lower than the new one. Confirmed 12v going to thermistor. Proceeded to replace WPW10511923 thermistor. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to replace previously diagnosed part. Replaced main harness (W11245671) and tested unit, bake element is now receiving proper voltage and is engaging properly. Ran a bake cycle at 350?, unit reached 380? and stabilized at 350?, then unit began to cycle between 330? to 370?. Unit is now running as designed, job complete."

On arrival verified complaint of unit it not draining. Visual inspection shows broken harness to drain pump. Repaired wire harness and confirmed unit now drains. Ran diag and verified full component activation. Unit is now working correctly job complete no parts installed

Arrived on site for cooling issue. Removed deli drawers found evaporator cover heavily in cased in ice diagmosed unitmwill need a new fan assembky that includes thermistor and drain pan. Customer will defrost unit 48hrs before return visit. ; schdld next appmnt for 3/13 THU !

"Arrived on-site for wallovan, showing insulation between the control panel and upper right hand side of the upper oven door upon further inspection. I confirmed the installation showing and was able to remove the insulation and verify the rest of the unit was installed and working as designed. Also went over best cooking methods for different items for the customer. No parts installed Call complete."

"Arrived on-site for dryer, not working properly. On arrival confirmed failure and found that the operating thermostat on the bottom left hand side behind the dryer was completely burnt up and damaged. Anne had burnt up the wires connected to it, causing the heating element to run continuously. When the unit was turned on. And overheat, which is also what led to the thermal fuse breaking originally. Replaced 279838 element be ause it 2as close to grounding out, rep,aced broken stat with wp3387134 and repaired damage wiring. Tested unit it and found temps fluctuations and dryer over all working as deaigned. Call complete"

Arrived onsite for unit not completing a cycle. Ran diagnostics and found error code for washer motor failure. Tested and confirm wash motor not running. Replaced motor and tested. Unit is now functioning properly. No leaks present at this time. Job complete