Arrived on site for surface light not working . Halogen bulb looked in good shape . Found loose wire on control connection . Replugged wire in molex connection . Surface light is functions normally . Job complete. No parts installed

"Arrived on site to test unit for no power. Upon arrival customer stated unit stopped heating, then eventually all power went out. Removed power cord and tested outlet, outlet is receiving proper voltage. Removed terminal block cover and found L1 wire completely burned through on the power cord and harness. All sensors reading good. Replaced terminal block (279320) and installed customer provided power cord, unit is now running as designed, job complete."

Arrived inside for unit not making ice. On arrival inspected and found unit is making ice but was not dispensing. Found spindle locked. Cleared ice and corrected spindle. Tested and unit is functioning properly. Unit harvested another batch of ice during testing. Job complete. No parts used.

"FC 39, RC 61 and the evaporator was completely filled with frost. There was no ice anywhere near the defrost element and that denoted the unit had never attempted defrost. Testing showed the defrost thermistor open and after letting it set for a few minutes with the evaporator cover off, it started to register with the control. I corrected the wiring harness placement and ensured the pins were fully connections within the plastic connector assemblies. I removed all frost from the unit. Operational test good, no leaks observed during service."

"Arrived on site to follow up on unit not responding to commands and constantly running drain. I checked the lower harness connection at the back and found the molex connector was not fully seated and clipped in, so it was making intermittent contact. I corrected this connector and tested. I found the unit is still trying to drain. I disconnected the pressure line at the control and junction, and could not blow through the UPPER SECTION. Lower harness section was fine. I adjusted the line and was able to blow through. Once I reset everything and reconnected, issue persisted and I again couldn't blow through the line when disconnected. Ordering an upper harness with pressure hose to resolve the hose pinching, which should be the only thing needing to resolve unit. Office to schedule. ; ordrng 1 W11662155 (Upper Harness)"

"Arrived on site for upper fridge ice maker not making ice . Ran diagnostics got e2 error code. Ran harvest and fill . IM harvested but found fill line frozen again . Also found fz door not closing properly allowing ice to form on left side cabinet and rails . Ordering rails fz door, fill heater . No water leaks detected return 8/12 ; ordrng 1 W11668671 (Fz door bracket set) and 1 W11087201 (Fill heater) and 1 WPW10479155 (Dampner) and 1 W11578030 (Fz fan)"

"Arrived on site for not washing/ cleaning dishes. Upon arrival, test polarity and is correct. Ran diagnostics and get F4-3 wash motor motor to operating. Ran a normal wash cycle. Unit fills and drains correctly and confirmed wash motor is not operating. Need to order sump and motor. Office to reschedule ; O-emld tckt"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the lower harness per tech. Lions suggestion and still found the unit not spinning or starting a cycle. I went ahead and replaced the NTC harness between the user interface and control and test of the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11316253 and W11557918.

Arrived onsite for unit leaking. Found gaskets warped on left and right lower area as well as gaps in liner. Warm air is migrating in and condensating. Will order Gasket and clear silicone . Office to reschedule. ; ordrng 1 W11030683 (Gasket) and 1 Clearsilicone (Clear silicone)

"Arrived on site to inspect unit for not producing ice. Upon closer inspection found ice maker failed and is completely unresponsive. Replaced ice maker, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11700250"

"Arrived on site for not heating correctly, upon arrival, ran diagnostics and there are no saved error codes. Test unit and found gas supply valve is in off position. Turned gas on. Had to allow gas to flow through burners. Cook top now ignites. Test oven by preheating to 350. Unit preheated correctly. Ran temperature cycles. Monitored temperature using thermocouple. Unit is averaging 354. Cannot duplicate issue. unit is operating as designed. No gas leaks present at this time. Job complete"

Arrived onsite and found unit operating with condensation on the top of the freezer gasket. Ordering the door and weather stripping treatment. Office to reschedule. No parts used. ; ordrng 2 W11159728 (Weather stripping)s and 1 W11435351 (Stainless door)

"WTW5100HC3 Arrived to inspect loss of chime. I had verified the issue and no other codes and then attempted to replace with p/n W11478519 UI, but the part was a defective. I reinstalled the original and the issue was resolved. I recalibrated and tested the unit and it operated as designed. No leaks observed during service."

"Arrived on site to install unit for not spinning or agitating. Upon closer inspection found a bolt was lodged next to belt knocking belt off. Removed loose bolt, placed belt on unit, unit is now running as intended. No leaks present at this time. Job complete. NO PARTS USED"

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the unit is noisy, loud, and leaks water with the agitator removed. Customer explained what cycles they were using but it wasnt very clear as the explanation of cycles changed each time of explanation. I placed the unit in diagnostics showing no error codes and Unit operated as designed. I tested several more times and could not get the unit to fail or leak water. I did find the drain hose was approximately 8 inches in the stand pipe and corrected it. Tested the unit in a Normal cycle and the unit operated as designed. I contacted Whirlpool techline and spoke to Chris and advised of the complaint and my findings. I requested assistance in checking recent service pointers and Chris found none. Chris recommended providing the SR# to the customer and have them contact customer care. Chris provided the SR#7739649038. I advised the customer of my conversation with the manufacturer tech support and provided them with the SR number and 800 number to call customer care to discuss possibilities of replacement. Unit is operating as designed, no water leaks observed during service, job completed. No parts installed."

"Arrived onsite and tested unit for ongoing concerns with starting. Tested and found unit operating properly with no error codes. All base functions are operating as designed. No repair recommendations at this time, provided customer instruct. No parts used"

"Arrived on site to diagnose refrigerator not dispensing water or making ice. On arrival customer informed me they now have a home warranty. Customer was unable to locate the info for the warranty, and I advised them they must submit a ticket with the home warranty. No work performed."

Arrived on site for washer taking to long to fill. On inspection I ran the diagnostic and it had no issues. I then put it on normal wash and it filled half of the basket with water. Before it started to wash. It took over 20 minutes to fill. Gain access to the control board and the green light is on and not flashing. The basket was all the way on the floor with all the water in it. Will go back with control board and new suspension. Office to reschedule when part gets in. No parts installed during service. ; ordrng 1 W11217817 (Suspension)

"Arrived on site for washer filling but not going into wash cycle . Ran diagnostics, motor would just humming in both agitation and spin . Replaced cap W11428524. Ran diagnostics again . Unit pasted calibration and test wash . No water leaks detected at time of service. Job complete"

"Arrived on site for lights failing from panel. Same issue as before. Customer says let side always falls. Put back in place but not holding, will need new light panel. Reset for mom am. ; ordrng 1 W11321564 (Light panel)"

Arrived on site for drawer issues. Found drawers misaligned due to manufacture removed drawers adjusted drawers reinstalled drawers unit working as designed. No parts used.

"Arrived on site for a dishwasher that has issues with the middle rack. Inspected unit and work area. Customer advise that every time they try to pull out the middle rack, the left-hand side seems to fall down. I open the door and found that the metal rack placement clip was left in an open position behind the front side of the tub, causing the slide not to draw out and the rack to come out whenever the rack was pulled out on the left-hand side. I closed the slide stopper and tested the unit. I found the unit working and operating as designed. I showed the customer the issue and advise them to make sure that they dont open those unless they are trying to remove those racks. the unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to diagnose refrigerator making a lot of noise, and intermittently not dispensing ice. Examined unit and found reservoir was freezing up, causing slow or no fills. I traced the noise to the freezer evap fan. Icemaker fill tube is leaking down the back wall onto the fan. I added some silicon to the fill tube to seal up the water flow and removed the ice chunk from the fan housing. Raised temp a bit to keep reservoir from freezing and advised on general use and care. Unit is now working as designed with no parts needed. Repair completed."

"Arrived on site to test unit for not working properly, customer stated that when she pressed start light turned on but then after a short time shut back off, tested unit found all components engaging properly and unit is running as designed, customer demonstrated how she turn on the unit and noticed that she was powering on the unit but not activating any cycle, explained to customer how the unit functions,no leaks detected job complete"

Arrived on site for door not closing properly. Found the switch not activating when door was pressed closed. Adjusted the switch for proper contact to be made. Verified proper operation. All checks normal. Job Complete. No parts.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the hub assembly, hub screws, and agitator. I tested the unit and found the unit working and operating as designed. Call complete. W11550891, WP8533953, and W10528947."

Arrived on site to inspect washer not locking. Upon further investigation found that the lid strike was broken preventing the unit from locking and starting a cycle. I replaced the strike and tested the unit. Unit is operating as designed. No water leaks observed during service. W11457841

Arrived on site to inspect electric range left front burner not operating. Upon further inspection found the element to be open. Replaced the element and retested the unit. Unit is now operating as designed. W11517959

"Arrived on site for making loud noise. Upon arrival, test unit and found a vibration sound. Disassembled unit to inspect all moving parts. Found that dryer is too close to wall causing vent hose to get crushed and causing vent tube to rub against panel. Reinstalled hose correctly. Added pad W11113654 from truck stock. Unit is operating as designed. Job complete"

Arrived on site for refrigerator not cooling. On inspection found the fc was 15? rc was 37?. On further inspection found that the fc cover was iced over. Having the unit to defrost and return to work on unit. Talked with Josh the maintenance man and he is going to but towls down to defrost the unit. ; schdld next appmnt for 8/9 FRI !

"Arrived on site for refrigerator not cooling. On inspection found fc was -8 rc was 48? at the top and 13?at the bottomof the rc. Checked the diffuser no air blowing out so there is no circulation. Pulled Evaporator cover and found that the capillary tube had little ice pumps all over it see pic. The Evaporator fan was on, I Installed a new diffuser on to the unit. The unit seems to be having a hard time cooling the rc and the fc. Border line needing a SS took all pics for a SS. W11645127. I think there is a restriction in the SS."

"Arrived onsite for unit making noise during agitation . Inspected and found belt guard fell off making contact and grinding on cam when load is present. Need guard replaced. Put screws in bucket, per customer. Set to return Aug 12. ; schdld next appmnt for 8/12 MON !"

"Arrived on site to inspect unit for allowing lint to escape unit during normal use. Upon closer inspection found front seal came unglued. Replaced seal, tested unit, unit is running as intended. Job complete. USED WP279368 W11193479"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the door and nameplate, and when I went to attach the handle, the handle dropped out of my hand and broke. Ordering the handle and rescheduled the customer to 8/13. LW10636409 and W11178521.; ordrng 1 WPW10672333 (Door handle)"

"Arrived on site for continued issues of evaporator frosting over. Upon arrival,inspected unit. Found top 3/4 of evaporator is iced over. Uploaded picture on SD. Thawed out entire evaporator with steamer and dried completely using blower. Defrost heater, fan and harness all are good. Need to replace ui and control. Ordering control and ui. Office to reschedule ; ordrng 1 W11567938 (Ui)"

Arrived on site to inspect refrigerator door dent. I replaced the refrigerator door and installed name plate. No other issues with the refrigerator. No water leaks observed during service. LW10913407 W11223753

Arrived on site to test unit for no ice production. Found error E5 present. Ice maker had ice cubes in ice mold. Replaced faulty ice maker(W11658802). Unit working as designed. Advised customer to monitor. No leaks detected. Job complete.

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit was cooling, but not getting as cold as it should. I found the FC evap cover with frost built up on it and when I removed the cover, I found the evaporator engulfed in ice/frost. I gained access to the defrost element harness and found the harness had separated from the molex connector and shorted out. I tested the element and found it open. I advised the customer of my findings and recommended they unplug the unit 24 hours before we return to repair and to place towels around the unit to catch any water that may leak when defrosting. I had my customer sign the waiver of damages when working with the refrigerator. I am ordering the defrost element/harness assembly and thermistor and scheduled return service for 08/09/24. Recommended customer unplug the unit early Thursday morning to allow all of the ice to defrost from the unit. No water leaks observed during service. No parts installed. ; ordrng 1 W11650660 (Defrost heater/harness assembly) and 1 WPW10384183 (Thermistor)"

"Arrived on site for dryer not heating . Found only getting one leg of power . Reset breakers . Unit is now heating . No parts installed . Also found lid to dryer not catching and can pull top up . Found hinges bent and front panel warped. Ordering read bracket ,both hinges and front panel . Call to set return ; ordrng 2 W11715722 (Hinge top)s and 1 W10641295 (Bracket) and 1 279443 (Front panel)"

WDT730HAMZ0 Arrived on site to replace ordered parts. Replaced W11214957 grates. Tested unit and now unit is functioning as designed.

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the slider and tested the unit. I found the unit working and operating as designed. Call complete. W10734521.

"Arrived onsite for a refrigerator not making ice but the RC and FC are not cold enough. I found the FC at 22 degrees and the RC at 42 degrees with then set at -1 and 37 degrees. I found the compressor constantly running and the temps not dropping. I found poor heat on the high side line. I inspected the evaporator and found the frost line stoping at the third loop on the evaporator and the top frosted thru preventing air flow. I found the refrigerant flow spitting. The unit either has a leak or failing compressor. Ordering W11614224 compressor, W11598434 evaporator, W11506635 access valve, WPW10143759 drier, & nitrogen. Office to RS.; ordrng 1 W11614224 (Compressor) and 1 W11598434 (Evaporator) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (Drier)"

"Arrived on site for washer making noise. On inspection the noise happens in agitating cycle. On further found the bilt to the rotor was hand tight. I tightened it up and retested the unit. The noise was still there. Installed new gearcase, clutch & slider. W11449841 W10754448 W10734521"

Arrived onsite for cooktop sparking or clicking. On arrival customer stated it started working better. I explained that one of the burner caps couldve not been on correctly and could cause a bad connection to the ignitor and the sensor could not sense it lighting. Tested all burners individually. Then Tested with all burners lit. Found the range working as designed. Went over use and care topics with customer. Call complete. No parts installed.

"Arrived on site ,replaced heater and harness also sealed gaps in liner with silicone W11220371, W11502499, WP482338. Ran diagnostics all checked normal. Job complete"

LSQ9659PW4 Arrived on site to replace ordered parts. Proceeded to replace WP8318084 door switch. Tested unit and now unit is functioning as designed. No water leaks detected at this time

Arrived onsite for using the microwave button causing the oven to come on. Gained access and cleaned the connection wiring harness to the console and reset unit to repair. Unit is now operating as designed. No error codes or evidence of ongoing failures. Advised customer on repair. All checks good.

"Arrived on site to inspect unit for drain hose issue. Upon closer inspection found home inspection stated high loop wasnt pronounced enough. Readjusted drain loop to have proper high loop and secured with zip ties. Ran test on unit found drain not engaging fully and sounded like it had a significant load during normal operation. Replaced drain pump, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W10876537"

Arrived onsite for unit not making ice. Upon arrival inspected unit. Ran test and found line side to valve on ice maker shorted also causing valve side on valve to fail. Replaced both ice maker and valve. Tested and unit is now functioning properly. Job complete. Used w10884390 and wpw10420083

Arrived on site for fridge not making ice . Found unit is making ice but not dispensing it . Ice door is not opening completely and cubes getting stuck in door chute . Will need to shim left rear side to make sure of good door closure. Ordering dispenser and shims . Return set 8/9. No water leaks detected ; ordrng 1 W11678832 (Dispenser) and 2 4387828A (Shim)s

"Arrived on site for refrigerator not cooling, no lights working, door agar light on. I can hear the condenser fan running but nothing else. Unable to get into diagnostics as screen is off. Removed back panel to inspect why condenser fan is going. Found harness from plug was not properly inserted. Secured rear harnesses. Verified operation. Call complete. No parts."

"Arrived on site to inspect range oven door damaged glass. Upon further inspection, I found the oven door inner glass broken (photo). I disassembled the door and cleaned the broken glass out of the frame and installed a new inner glass and reassembled. Tested operations and unit is operating as designed. Job completed. W11399628"

"Arrived on site to install unit for freezing food in RC. Found damper failed as well as control, replaced damper and control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W10854027 WPW10479155"

"Arrived on site to diagnose washer that is not draining. I tested the unit and found unit would not drain at all. I checked the control and found it was putting out 120 to the drain pump, with 1.8 ohms resistance. Drain pump will not spin. I removed the pump and found no debris logged in it. Unit needs new drain pump to resolve. Model engineering digit was incorrect so parts issued will not work. Ordering parts for engineering digit. Return visit set for 8/9. I drained the unit on site so pump can be easily swapped. ; ordrng 1 W11399437 (Drain Pump) and 1 W11591637 (Lower Harness) and 1 W11543997 (Control)"

"Arrived on site for lights flashing and not operating. Upon arrival, held cancel button for several seconds and restarted unit. Test unit by running a normal cycle and an express cycle. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to diagnose refrigerator building some moisture in the top right corner of the freezer compartment / side. Customer also pointed out door was not square either. I found the door is off center and tilted to the top left. When the door is closed the panel is rubbing in cabinets and keeping that corner from closing fully. Customer informed me Tri Supply is already handling the door panel replacement since the door has some discolored stainless. I advised the customer to have the door situation resolved before we make any adjustments since the door is coming off. Called tech line and informed them doors / panels have been replaced 3x already. SR7739648416. Customer will follow up if assistance is needed once doors are replaced again. No work performed.

"Arrived on site to test unit for not drying dishes, tested unit found all components activating and heater is getting hot, noticed that customer is not using rinse aid, explained to customer that unit is designed to work with rinse aid, stated to customer that do to plastic tub heater does not get hot enough to completely dry dishes and propping door open at the end of cycle will help to air dry, at this time job complete no parts installed"

Arrived onsite for a refrigerator that is making some ice but not much. The customer showed me what the new icemaker that was just replaced had made since yesterday and there were only 16 cubes in the bucket. I tested temps and the FC was at 3 degrees. I tested the icemaker and the arm was catching on the mold and it was reacting like the bin was full. I installed another icemaker. I ran a harvest test and the mold filled properly. I found the right RC door gasket tearing and it will need to be replaced. Ordering W11456682 gasket. Office to RS. Installed W11455232 ICEMAKER.; O-emld tckt

Arrived onsite for washer pausing mid cycle. I found a F5E1 door latch error code present. Found the lid not showing closed correctly. I replaced the latch and ran diagnostics. All functions now pass and the unit is operating as designed. No water leaks present at time of service. Call complete. INSTALLED W10861642 LATCH.

"Arrived on site for a refrigerator that is still not cooling properly. Inspected unit and work area. The customer advised the unit is still not making ice and theyve had to throw away multiple items in the refrigerator. I took temperature of the freezer and found it at 21?F and dropped to 19?F before completely turning off. I also took temperature of the refrigerator and found it at 46?F. I gained access to the compressor and did not find it hot at all. I open the refrigerator and freezer doors and found the compressor kick back on immediately and start cooling after three minutes. I found that once temperature hit 19?F again, the unit powered itself off from cooling. I called Whirlpool Techline and spoke to Travis SR# 7739650107. He had me check resistance through the thermistor and we found the unit at 50?F after leaving the door open for two minutes. He asked me if there was anything in the refrigerator itself and I advise that the unit was cleared out. He stated that this unit is a load dependent refrigerator, meaning that the unit would not regulate temperature, unless if items were stored in it. He advised that the temperature fluctuations would cause the unit to short cycle and not drop down to proper temperatures because his unit did not track the freezer temperatures. He advised to make no repair at this time. I spoke to SW and we went through a variety of checks. I did find that the refrigerator thermistor that was supposed to be clipped into. The damper, was stuck in the air channel between the freezer and refrigerator section potentially causing this issue. I explain to the customer what I did and advise them of what tech line was requesting. Techline requested that they placed at least 5 gallons worth of water in the freezer to allow heat inside of the freezer section and allow the unit to cool for longer. He advised to call back if any other issues persist. Call complete. No parts were installed."

"Arrived on site to test unit for water leak, tested unit found leak is in the freezer do to ice maker fill tube extension is missing, ordering part reschedule for 8/13; ordrng 2 WP217455 (Fill tube extension)s"

"Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Replaced ice maker(W11455232), unit is now working as designed. No leaks detected. Job complete."

WCE55US0HS01 Arrived to install parts. I installed all of the knobs and tested. Operational test good.

Arrived on site for washer not working. On inspection went into diagnostic cycle started it up and it never ran. I pulled power for 45 seconds. Power it back up and the it the same thing. Need control board and Ui. Office to reschedule when control board arrives. ; ordrng 1 W11626077 (Ui control board.)

Arrived on site to test unit for no light in RC. Recommend LED replacement. Office to reschedule. ; ordrng 1 W11470191 (LED assembly)

"Arrived on site to test unit for not igniting. Upon arrival customer showed that the rear left burner does not ignite, no spark being produced but gas is being dispersed. Unit would need a new spark module and surface igniter as precautionary. Tried to pull the unit out but due to unit sitting on 2X6 blocks customer would have to make the unit accessible to do the repair. Customer will call the installers to have them onsite to uninstall and reinstall the unit after repair is complete. If a timeframe cannot be coordinated with the installers, a 2-man would be required to complete this repair. No parts installed, rescheduled for 08/09 AM.; schdld next appmnt for 8/9 FRI AM"

"Arrived on site to test unit for not igniting. Upon arrival customer showed that the rear left burner does not ignite, no spark being produced but gas is being dispersed. Unit would need a new spark module and surface igniter as precautionary. Tried to pull the unit out but due to unit sitting on 2X6 blocks customer would have to make the unit accessible to do the repair. Customer will call the installers to have them onsite to uninstall and reinstall the unit after repair is complete. If a timeframe cannot be coordinated with the installers, a 2-man would be required to complete this repair. No parts installed, rescheduled for 08/09 AM.; schdld next appmnt for 8/9 FRI AM"

"WFE320M0JS4 Arrived on site for unit not powering on. Upon arrival, the breaker was in the tripped position. Turned breaker back on and proceeded to run Broil to 500 degrees. Ran for 30 minutes and followed up with running Bake for 30 minutes. Unit is now functioning as designed. No parts replaced"

"Arrived on site to follow up on washer with no power. Found power going out of filter, but replaced to be sure of no I intermittent short. Following wiring I found control status light was out, but had 120v. Replaced control. I verified light came on, and I had power to console connector. Console still would not power on. Replaced console since verified good voltage going to it. Tested unit and verified all functions working as designed. Unit completed diagnostic cycle and quick wash. Parts used - W11316771, W11325569, W11550649."

Arrived on site to drop off the lint trap. The customer met me at the door and advised that she would install it herself. The unit is working and operating as designed. Call complete. W11603116.

"WRF990SLAM02 Arrived on site for unit not entirely cooling. Upon arrival, customer states there is no issue with cooling however the ice maker is still not making ice. Proceeded to inspect fill tube heater and its clear. Visually checked all wires and connectors and all checks good. Proceeded to enter diagnostics to test 57 and ice harvest test passed. Continued to run fill tube test and water is entering into the ice maker. Ice box fan is running cold air as well. Found no errors pertaining to ice maker issue. Power cycled unit and advised customer to monitor unit. If issue persists again, advised to call back warranty company. No water leaks detected at this time. No parts replaced."

"Arrived on site to test unit for burn smell and loud noise, tested unit found a loud vibration noise coming from blower wheel, exposed and found chunks of lint and sand accumulated on the blades removed cleared out all lint and tested, noise is now gone, could not detect any burn smell and it is possible that some pet hair got on the heater and burned up, unit is running as designed do to excessive amount of sand in the unit advised customer to shake out the clothes before loading into washer , at this time job complete no parts installed"

WTW4816FW3 Arrived to install part. I was able to shut off the flood stage and found the control had F1E1 and F3E1 and cleared for testing. I verified the pressure transducer error and replaced the control and calibrated. Testing within service test mode revealed all functions returned to normal. No leaks observed during service.

"Arrived on site for oven, not heating. On inspection, I found that the oven was heating now. The customer said that has been intermittent when it would work and not work. I gained access to the burner and saw that the ignitor was not glowing at full potential. I installed a new ignitor and the new IA alot brighter then the old ignitor. The oven is operating as designed during service and no gas leaks detected during service."

"WDT730PAHZ0 Arrived on site for unit not draining and spray arm compromised. Upon arrival, customers mentioned their contractor forgot to remove knockout plug from disposal. To make sure unit is running within specs, ran over diagnostics and passed. Proceeded to replace spray arms prior to running diagnostics. Unit is functioning as designed. No water leaks detected at this time. WPW10491331 spray arm and WPW10448645 spray arm."

"Arrived on site to inspect cooktop arcing. Upon initial inspection, removed the glass top and have found that the two front elements have broken clips allowing them to slide move around from the frame. The left front element lead made contact with the left rear element base causing arcing. The left front element will need to be replaced on the return visit along with the clips to hold the elements in place. I am ordering the element clips. Office to schedule return visit. ; ordrng 6 WPW10225448 (Element srings (clips))s"

"Arrived on site to replace previously diagnosed console, replaced console and tested, unit is now running as designed, advised customer to get unit connected to Wi-Fi job completed installed W11600355"

WRS311SDHM08 Arrived on site for ice dispenser cracked. Upon arrival found ice maker tray and container had a crack. Replaced W11700250 ice maker and WPW10558424 ice container. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis on the F1E1 error code, I removed and replaced the main control and calibrated the unit. Tested in diagnostics and unit is operating as designed. Made recommendations for use and care, as well as, detergent and softener use. No water leaks observed using service, job completed. W11603810"

Arrived on site for upper rack falling down and loose handle . Tightened set screws on handle . Replaced adjusters with adjuster kit W10712395. No other issues with dishwasher . No water leaks detected at time of service . Job complete.

"Arrived on site to test unit for gasket falling off, tested unit found the installers attached a piece of plastic on double sided tape to close the gaps around the dishwasher and that part is not related to the unit, advised customer to remove it since it doesnt effect the functionality of the unit, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site for not cooling. Upon arrival inspected unit and unit is powered on with all fan operating,but is hot in both boxes. Power cycled unit to run diagnostics. Get a click at compressor but compressor does not operate. Unit does this continuously. Need to order sealed system repair. Ordering compressor, access valve, Uv drier, nitrogen, and R600 kit. Office to reschedule.; ordrng 1 W11580057 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve)"

"Arrived on site to inspect dryer stopping mid cycle. Upon initial inspection I placed unit into diagnostics showing no error codes. I gained access to to all components and tested all thermostats, sensor and switches. All test good. I checked the all the connections and all connections look good. I found a good amount of lint buildup inside machine (photo) and around lint compartment. I cleaned all the lint and hair from the unit and lint filter. I will have the customer monitor the issue going forward. No parts installed."

Arrived on site to inspect dishwasher not drying. Upon further inspection ran diagnostics and observed error code F7E1 (no heat). I then ran a test cycle to check that all components function properly. Heater is working and no issues with heater circuit. Heater was in lockout but now it is cleared. The customer has been using detergent pods with a rinse aid in conjunction with liquid rinse aid which can contribute to over suds and lead to problems with heater as well. I advised the customer to make sure their incoming water is hot enough and using correct detergent going forward. Unit is operating as designed. No water leaks observed during service. No parts installed.

"UNIT 427. Arrived on site to inspect unit for not heating. Upon closer inspection found diode and capacitor failed. Replaced diode and capacitor, tested unit, unit is now heating. Job complete. USED W11256462 WPW10574736"

"Arrived on site to install unit for lid not locking. Upon closer inspection placed unit into diagnostic cycle unit ran with no issue, however drain is backed up and water spilled over while home owner was present. Checked unit in customer mode unit operated as designed. Informed home owner to have plumbing issue addressed. Job complete. NO PARTS USED"

"MHW6630HW2 Arrived to inspect draining issue. I found service test mode had F5E2, F5E4, F0E1, F8E1 and F0E2 stored in memory and I cleared for testing. The unit was operable, but due to the error codes, I inspected the drain pump assembly. I found and removed a buoyant piece of foam that had been moving around within the strainer assembly and retested. The unit resumed all normal functions and operated as designed. I advised the customer on detergent type and amounts. Drain safety strap added. No leaks observed during service."

"Arrived on site to replace previously diagnosed compressor, flushed out system with nitrogen, replaced compressor, dye drier and access valve, vacuumed system Dow for 20 minutes, vacuum held good, charged system with 51g of R600, evaporator started to develop a frost pattern, advised customer to monitor for the next 24 hour before loading no leaks detected job complete installed W11506635, WPW10143759, W11686820"

TGP305TQ1 Arrived on site to replace ordered parts. Proceeded to replace WP98006102 knob and WPW10641988 thermostat. Tested unit and now unit is functioning as designed.

"MVW7232HW2 Arrived to install previously diagnosed and ordered parts. I removed and replaced the gear case, basket and wash plate and recalibrated the control. Testing revealed all functions returned to the unit. No leaks observed during service."

"Arrived on site to install unit for possible gas leak due to customer smelling gas. Upon closer arrival customer stated that smell is noticed when using bake cycle. Inspected bake element found all orifices ignited, used gas leak detector to check for unburnt gasses or leaks. Found no signs of leaks or unburnt gas. Job complete. NO PARTS USED."

"Arrived on site to replace previously diagnosed control, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11603810"

Arrived on site to install sump and motor assembly to resolve INOP wash motor. Replaced sump and tested. Verified motor kicked on and was washing as designed. No water leaks found. Parts used - W11613479.

Arrived onsite for a wall oven that seems like its gonna fall out after the last service. I found the oven had jumped the wall screw heads due to the correct trim never being installed on the oven. I removed the factory screws and replaced them with a screw that has a washer flange that the customer had. The oven is secure now and it cannot come off the new screws. Call complete.

"Arrived on site to diagnose washer with low fill levels when in use. Customer was unhappy with how low the water is filling, and clothes are even sometimes partially dry. I tested the unit and did find a slow fill, which I traced to the hot valve being turned OFF. I turned on the hot valve and showed customer cycle and fill settings to get an acceptable level of water. I also assisted them in setting up the Maytag app to get software updates on their phone. Tested and confirmed proper levels and unit working as designed. Repair completed. No parts needed."

"Arrived on site. Found a defective door,replaced defective door checked door operation good. Used w11631031"

Arrived on site for cooktop burners sounding loud like blow torch. Found his is a range. Checked broil and bake and those were normal. Changed 1 orifice and switched manifold to Lp. No flame at all. Switched back. Adjusted valve with inside set screw. Still loud on high. Customer says he thinks its natural gas and I agree. Ordering burners and caps. Reset for fri am; ordrng 1 W11605759 (Caps) and 1 W11575584 (Burner heada)

"Arrived on site or a washing machine that has a broken agitator. Inspected unit and work area. The customer showed me that the top the agitator had broken again, but the bottom part of the agitator was still secured. I found the agitator bolt still in its place, but the agitator top broken off of the lower portion of the agitator. I called Whirlpool Techline and spoke to Rich SR# 7739654601. He advised that because the agitator top keeps breaking, the issue would have to be with the customer overloading it for yanking out the clothes that are tangled, causing the agitator to break. I did advise him that the customer has been trying to keep their load sizes to a minimum. He advised at this point, the only thing to do would be to replace the agitator and agitator bolt due to this ongoing issue. He advised to make no further repair to the machine. I replaced the agitator and agitator bolt and tested the unit. I found the unit working and operating as designed. Call complete. WP3951744 and W10772621."

AER6303MFB5 Attempted arrival. The customer had an emergency and had to leave before I could complete the service. The customer had me set service at a later date. ; schdld next appmnt for 8/20 TUE !

"Arrived on site for continued vibration sounds. Upon arrival, inspected unit and unit has not been installed correctly per previous visit. Talked to builder and he is insisting that I reinstall unit. I do not have capabilities to do installs. Contacted techline for assistance. Spoke with Jeremey. Explained the issues. Notes were documented and was asked to call trade care team. SR# 7739652175. Contacted l trade care team spoke to Nancy. Sr# 7739610884. Am told that installation is not a warranted repair. Notes have been added. Job complete"