We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Round Rock, TX 78665
Cliff
Job Details: 11/02/2022
Arrived on site to diagnose a washer that is filling when not in use. Found water valve seeping and replaced valve. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78750
Vincent
Job Details: 11/02/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was led lights out. Found the freezer module out. Replaced it under Special project #: S191AQ. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
MAYTAG COOKTOP
Model MEC4536WC00
Near Austin, TX 78735
Scott
Job Details: 11/02/2022
Arrived on site for burners getting too hot . Ran test on burners . Burners are cycling properly . Couldnt find any issues with cooktop. Unit is operating normally .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78721
Matthew
Job Details: 11/02/2022
Arrived onsite to replace mash motor assembly provided by customer. Explained that this is a one time fix not covered by out 1 yr warranty due to customer supplying parts. Customer understood. Replaced motor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete .
We serviced a
GE REFRIGERATOR
Model GFE29HGDABB
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2022
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided several videos of the noise, which in one video, I could see they were placing their phone at the back of the unit. I placed the unit in diagnostics and tested all fans and compressor and could not duplicate the noise. I pulled the unit out and inspected the condenser fan and found the plenum not attached to the coil correctly and the condenser fan leaning forward at the top. I adjusted the plenum and fan and corrected the stance on the fan and retested. Fan is operating as designed and is balanced. No water leaks observed during service, job completed."
We serviced a
LG RANGE
Model LRE3083ST/00
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2022
"Arrived on site to inspect range oven controls not working. Upon further inspection, I tested the unit and found some of the numbers would function with different selections and the front left burner would not turn on when pressing the control button. I inspected the control and found it good. I removed and replaced the control panel and tested and unit is operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS03
Near West Lake Hills, TX 78746
Wesley
Job Details: 11/02/2022
Arrived onsite and repaired unit ice dispenser issue. Found shaft had slipped on retainer coupling and was not connecting with the bin auger key. Repaired existing shaft. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Pflugerville, TX 78660
Cliff
Job Details: 11/02/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in fc caused by miscommunication between sensor and control. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2022
"Arrived on site to inspect microwave error codes. Upon further inspection, the customer provided their proof and advised that they attempted to heat up an item and after three attempts an error code of F1E4 appeared in the display. They advised they cycled power to the unit and it continued to fail and they have not used it since. I placed a cup of water inside the unit and tested and it operated as designed. I cycled power to the unit and removed the control panel and inspected the main control. I found no burnouts on the control. Due to the error code, I replaced the main control and retested and unit continues to operate as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78739
Leonardo
Job Details: 11/02/2022
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Will need to replace sump and motor
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SHAXTL01
Near Lakeway, TX 78734
Luis
Job Details: 11/02/2022
"Arrived on site for no ice. Ran diagnostics on optics failed found paint chipping in icemaker mold,replaced optics and icemaker icemaker ran through a cycle and filled with water.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78701
Matthew
Job Details: 11/02/2022
Arrived onsite for dishwasher leaking. Upon arrival inspected unit. After a few minutes of running found unit leaking from diverter section of motor. Replaced motor assembly and tested. Unit is no longer leaking. Working as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2022
"Arrived on site to inspect refrigerator noises. Upon further inspection, I placed the unit in diagnostics and tested the fans and damper and found the damper is making a loud rattling noise. Unit is operating as designed other than the damper. No water leaks observed during service, job completed."
We serviced a
SAMSUNG DRYER
Model DV218AEW/XAA
Near New Braunfels, TX 78130
Andrew
Job Details: 11/02/2022
"Arrived on site to test unit for not spinning. Verified power to unit. Found belt torn and idler seized. Also found motor mounting bushing were worn causing blower wheel to catch on housing and seize. Recommend replacing motor, belt and idler. Customer stated she has another dryer she will put in place of this one.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS4
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/02/2022
Arrived on site to test unit for unit not washing and turning on and off. Test unit and found bad control board and bad sump and motor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Marcos, TX 78666
Andrey
Job Details: 11/02/2022
"Arrived on site to test unit not cooling, customer stated that the ice maker started to leak causing water to drip on to the evaporator cover forming a big chunk of ice, he has removed the chunk of ice but after the unit temp started to climb, removed evap cover and found that water from the ice maker froze the top of the evaporator, bottom half was good, heater is heating good in diagnostics fans are running, cycled ice maker and found a small drip coming on the side of the fill tube, adjusted and now its working good, defrosted evaporator and sealed all gaps around RC and FC doors, advised customer to monitor if issue continues to call us back, unit is running as designed, no leaks detected job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/02/2022
"Arrived on site to test unit for leaking from underneath. Found drain hose was not connected. Secured connection, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV03
Near Moody, TX 76557
Jonathan M
Job Details: 11/02/2022
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the freezer door and tested the unit. The unit begin to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Beverly Hills, TX 76711
Tyler
Job Details: 11/02/2022
Arrived on site for washing machine. Upon arrival cannot reach customer or get any response by doorbell or knock on the door. Called customer and they had stated that they had sold the unit and no longer needed service. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Salado, TX 76571
David Z
Job Details: 11/02/2022
"Arrived on site to diagnose oven with coating coming off on the bottom panel. Examined unit and submitted pictures to tech line. SR7734959809. Tech Line examined pictures and confirms that the unit appears to have been used incorrectly, but regardless of state is non repairable and can still be used. Customer advised to contact customer service for further assistance. No repair to be made to unit. Call complete."
We serviced a
JENN-AIR OVEN
Model JJW3830LL00
Near McGregor, TX 76657
Jonathan M
Job Details: 11/02/2022
Arrived on site for an oven that has a dented outer door. Inspected unit and work area. Did confirm the customers complaint and replaced the outer door. Ran the unit up to a 375?F bake cycle and the unit worked as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model KFGC558JSS05
Near Round Rock, TX 78665
Cliff
Job Details: 11/02/2022
Arrived on site to diagnose a pro-style range that is making high frequency noise. Found right side oven controller emitting noise. Contacted tech line and was advised they are going to do a product review and will follow up with customer. Job is complete.Tech line rep BruceFile# 7734957809
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Austin, TX 78704
Matthew
Job Details: 11/02/2022
"Arrived onsite to check possible sealed system repair. Upon arrival inspected unit. Last visit was 8days prior. Since plugging the unit back in, unit has been cooling properly. Fridge and freezer temps are ideal. Notified customer to monitor temps and check for possible ice buildup in fresh food evaporator compartment. Customer will monitor. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78739
Leonardo
Job Details: 11/02/2022
Arrived on site to test unit for water coming out of vent went door opens now and then. Also test unit for some water coming out of spray arms after the cycle is complete. Found all operation of unit working as designed job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM2
Near Bastrop, TX 78602
Joe Z
Job Details: 11/02/2022
"Arrived onsite for leaking water from the bottom of the door when water begins to fill the dishwasher during normal or 1 hour wash cycles. Upon arrival inspected unit. Unit is leveled correctly, door seal is good. All insulation at front of unit is perfect with no water marks. Test unit and there is no leak at fill valve , hoses, sump, or drain pump. Ran a normal cycle. Cannot duplicate issue at this time. No leaks present at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Bruceville-Eddy, TX 76630
Tyler
Job Details: 11/02/2022
Arrived on site for washer not functioning. Upon arrival confirmed issue but found no errors in diagnostics. I then found cause of failure was due to loose belt. Replaced belt then reassembled and tested unit. Found washer functioning as designed with no leaks. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Niederwald, TX 78640
Andrey
Job Details: 11/02/2022
"Arrived on site to test unit for no power, tested unit found unit receiving proper voltage, but control not sending voltage to console, replaced control and tested, unit is now functioning as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs335sdhm06
Near Austin, TX 78723
Matthew
Job Details: 11/02/2022
Arrived onsite for refrigerator not dispensing water or making ice. Upon arrival inspected unit. Ran dispenser and hesitated for just a second then started dispensing. Checked ice maker and ice maker was turned off. Turned ice maker on and cycled several times to clear air gap. Ice maker is now cycling. Both water dispenser and ice tray are now functioning. Low product supply in fridge may have led to reservoir freezing. Recommended customer raise temperature one selection until food product is loaded. Then set to recommended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Killeen, TX 76542
David Z
Job Details: 11/02/2022
Arrived on site to replace control and freezer harness to resolve defrost issues. Replaced control and freezer harness with bimetal. Unit should defrost properly at this time. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/02/2022
Arrived on site to test unit for unit leaking gas. Found tubing loose tightened tube no leaks present at this time job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78653
Matthew
Job Details: 11/02/2022
Arrived onsite for refrigerator ice maker leaking. Upon arrival inspected unit. Found Fill tube not seated properly. Corrected tube and ran test. Ice tray now filling properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Kyle, TX 78640
Andrey
Job Details: 11/02/2022
"Arrived on site to test unit for no ice production, tested unit found ice maker will not go into diagnostics, replaced ice maker and ran diagnostics cycle, ice maker completed cycle and filled with water, unit now functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model MGDC465HW1
Near Austin, TX 78717
Vincent
Job Details: 11/02/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint was dryer not drying properly. Tested unit air flow and it was poor. Advised CX to get vents checked properly. Unit is currently heating and advised them not to use until vents have been cleaned. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Marcos, TX 78666
Andrey
Job Details: 11/02/2022
"Arrived on site to to test unit for not starting, ran diagnostics cycle and found all components functioning properly but cycles will not engage, gets stuck in sensing, replaced console control board, cycles are now activating properly ran unit in normal wash for 15 minutes, unit is running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Austin, TX 78759
David S
Job Details: 11/02/2022
Arrived on site to replace the freezer door. I removed the old door and replaced it with new. I tested the unit and found it working properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Killeen, TX 76549
David Z
Job Details: 11/02/2022
Arrived on site to diagnose refrigerator with a light out in the RC. Found switch failed causing light issue. Replaced door switch and tested. Verified unit working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS04
Near Jonesboro, TX 76538
Jonathan M
Job Details: 11/02/2022
"Arrived on site for a refrigerator that has ice that is clumping. Inspect the unit and work area. The customer advised of the unit I had pumped all of its ice for five days ago and she jumped off the ice and since then, it has not been clumping and has been working properly. She also noticed that there is a little bit of moisture on the top of the freezer door gasket but has not been able to find any water residue anywhere. I did confirm that the ice bucket was full and no ice was clumped. Did not find any water inside or outside of the eye store area. I did find a little moisture on the top of the freezer gasket but did explain to the customer that during high humidity points, moisture can develop on the top of the freezer gasket due to the heat exchange inside of the mullion that goes across the top of the gasket. I ran through diagnostics and was unable to replicate any kind of water overflow from the icemaker or leaking within the refrigerator. The customer advised that she would keep her icemaker off and verify if any more moisture develops on the freezer gasket. The customer will call back if any other issues persist. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Round Mountain, TX 78663
Kimo
Job Details: 11/02/2022
"Arrived onsite install previously diagnosed parts upon arrival I installed installed control WP2318054, and the IM Auger Shaft Holder W10785288 and tested ice dispenser several Times and found that the unit is now operating as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Briarcliff, TX 78669
Kevin
Job Details: 11/02/2022
"Arrived on site and replaced freezer door diagnosed by previous technician, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78739
Leonardo
Job Details: 11/02/2022
Arrived on site to replace heating element for special project. Replaced heating element test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/02/2022
Arrived on site to test unit for RC door not level and extending past FC door horizontally. Found mullion was bent and excessive gap present between linear and mullion. Also found condensation building up on interior walls. Spoke with Techline and was advised unit would be sent for review. SR#7734959583
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Austin, TX 78747
Scott
Job Details: 11/02/2022
"Arrived on site for dryer not drying . Checked voltage at block , good voltage . Ran dryer ,unit is heating . Found exterior vent flap stuck closed and possibly unit pushed back too far . Fixed both issues . Dry is performing normally. . Job complete"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/02/2022
"Arrived onsite for Icemaker not working. On inspection found the water tube for ice maker was frozen. Steamed the ice maker tub open then I checked the evap, had frost no ice buildup. Found the coils under unit were completely clogged. Cleaned them up, called for a harvest and the ice maker called for water and it was successful. The fridge is working as designed. No water leaks detected during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78739
Luis
Job Details: 11/02/2022
"Arrived on site. Found fresh food evaporator incased in ice with no air flow,per service pointer defrosted evaporator,replaced cover,installed updated control,changed defrost setting to basic. Repair covered by autho S27311.CNOTE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Braunfels, TX 78130
Andrew
Job Details: 11/02/2022
"Arrived on site to test unit for loud vibrating/grinding sound. Put unit into diagnostics and ran compressor full speed and found loud vibration coming from compressor vibrating cabinet. Unit was extremely unleveled. Leveled unit and vibration stopped. No signs of lines, harness rubbing and/or touching. Advised customer to monitor and if issue persists take a video. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Kyle, TX 78640
Andrey
Job Details: 11/02/2022
"Arrived on site to test unit for loud noise during spin, tested unit found unit not leveled, leveled unit inspected all 4 shocks, all are functioning properly, ran test cycle with customer present , unit is running as designed with no unusual noise, advised customer to monitor and take video if necessary, at this time unit is running as designed no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Austin, TX 78732
Vincent
Job Details: 11/02/2022
"Arrived on site for washer inspected unit and work area, CX complaint was unit not filling enough with water. Tested unit in diagnostics and sound no error codes. I then ran a diagnostics cycle and everything checked out good. Called techline and spoke to Drew SR#7734959850 and he said to put the unit in bulky items and if after 15 min it filled to about half way units operating as designed. So I did exactly what I was told and it did fill about half way in about 15 min. I explained to CX what I was told by techline. Unit is operating as designed. No leaks where observed during service. Job completed."
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near San Marcos, TX 78666
Andrey
Job Details: 11/02/2022
"Arrived on site to test unit for not draining, tested unit found ceased due to extreme Calcification combined with pet hair, replaced pump, ran diagnostics cycle, unit is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID VENTHOOD
Model KXD4630YSS6
Near Austin, TX 78749
Leonardo
Job Details: 11/02/2022
Arrived on site to replace motor. Replaced motor test unit and unit going up and down and turning fan off. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Leander, TX 78641
Paul
Job Details: 11/02/2022
Arrived onsite for a wall oven that will not power on. I found no voltage going to the oven because the circuit breaker was tripped. The oven is on a new style GFCI 240VAC breaker. I reset the breaker and tested all oven functions. The unit is working as designed. The oven is not connected to WiFi and I advised the customer to download the app and to get this done. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78754
Matthew
Job Details: 11/02/2022
"Arrived onsite for dishwasher not washing dishes. Upon arrival inspected unit. Found when unit energize valve, valve hums but no water is suppled. Checked valve and valve is good. Inspected supply and found supply cut off. Established supply and tested. Unit is now functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 11/02/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new door handle and tested unit and found unit operating as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Dripping Springs, TX 78620
Luis
Job Details: 11/02/2022
1985Arrived on site for door concerns. Added grease to mullion rail let customer know that left hand door needs to physically being closed due to weight of door and mullion rail.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ
Near Pflugerville, TX 78660
Cliff
Job Details: 11/02/2022
Arrived on site to diagnose a dishwasher with a rack not in position. Found adjusters not set into locked positions. Set adjusters and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB2
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/02/2022
Arrived onsite for door having issues. On inspection found the door would fall when opened. I checked the springs and they were worn out. Replaced the springs and the unit is working as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Temple, TX 76504
David Z
Job Details: 11/02/2022
Arrived on site to install new freezer door to resolve consistent dripped when water was dispensed. Tested unit with new door installed and verified all working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78732
Vincent
Job Details: 11/02/2022
Arrived on site for refrigerator door. Inspected unit and work area. CX complaint was door building rust. Removed door and replaced it with new one. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78727
Wesley
Job Details: 11/02/2022
Arrived onsite and repaired unit by replacing the heater under the SP W11540964 designation. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Killeen, TX 76542
David Z
Job Details: 11/02/2022
"Arrived on site to diagnose washer that was not fully spinning out clothes. Customer advised that regardless of most cycle settings, results appear similar. They will rerun a drain and spin, which sometimes does not help. Ran diagnostic mode and found no error codes present. Tested with diagnostic cycle and clean washer cycle, and verified drive system is working as designed. Unit spins fully and does not make any abnormal noises. Called tech line, SR7734959308. Tech Line advised to have customer level the unit, verify cycle selections, and to make sure the drain hose isn't stuck too deep in the standpipe. Customer will retest with those recommendations, and run a load prior to our arrival if issue returns. At this time no verifiable failures found. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Lorena, TX 76655
Tyler
Job Details: 11/02/2022
Arrived on site for refrigerator needing previously diagnosed ice maker. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found no leaks. Call complete
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDM00
Near Austin, TX 78724
Matthew
Job Details: 11/02/2022
"Fridge is in unit 5205. Arrived onsite for refrigerator section not cooling and freezer section frosted over. Upon arrival inspected unit. Found fridge section warm and ventilation ports blocked with ice. Condensation buildup on roof of cabinet. Freezer section is frosted. Seals are good but definitely warm air migration causing frost. Inspected cabinets and found gaps in liner in fresh food section. Called tech line for assistance. Spoke to Chris, provided SR#7734960816, recommend using part #8201711 silicon to fill the gaps. Also sent pics to tech line. Recommended unplugging unit and allow frost to thaw out. Used truck stock #8201711 silicon to follow tech recommendations. Customer will monitor. If symptoms persist will need to reach out to tech line and advise outcome of repair. Job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kyle, TX 78640
Andrey
Job Details: 11/02/2022
"Arrived on site to replace previously diagnosed control,cam and belt, replaced parts, tested unit, unit now functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/02/2022
Arrived on site to test unit for unit making noise when in use. Test unit and found unit working as designed. Ran unit for 30 seconds and then 1:30. Then 2 minutes no noise at this time. Checked all the switches and diode and capacitor all test good. Job complete at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Belton, TX 76513
David Z
Job Details: 11/02/2022
"Arrived on site to install new icemaker and drip tray. On arrival confirmed that the bow in the drip tray was due to the bulge in the liner, which was already reported to tech Line. Replaced icemaker. Unit is already producing ice. Advised customer to follow up with us if the defrost issues return. All whirlpool recommended repair have already been performed on this unit for RC evaporator defrost issues. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Cedar Park, TX 78613
Paul
Job Details: 11/02/2022
Arrived onsite for a refrigerator making a noise thats louder than it was before. I found the refrigerator making a single and sometimes a double tap sound. I found the sound happening when I forced the dampener to close. I replaced the dampener and tested. The dampener is quiet and is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Waco, TX 76705
Tyler
Job Details: 11/02/2022
"Arrived on site to install previously diagnosed auger motor, RC light, and ice bucket. Upon Arrival I installed all required parts in reassemble tested unit and found no signs of leaking and unit fully functioning as designed. Call complete"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/02/2022
Arrived on site to replace previously diagnosed motor and run capacitor. Verified parts were needed and replaced. Unit working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Meadowlakes, TX 78654
Kimo
Job Details: 11/02/2022
Arrived onsite for refrigerator that is Not Dispensing Ice. Upon arrival I found that no one was home I call office to let them know. And was advised to wait 10mins which I did and found that one showed up.. I aged the door and moved on. .
We serviced a
WHIRLPOOL DRYER
Model WED6600VW0
Near Lakeway, TX 78734
Kevin
Job Details: 11/02/2022
"Arrived on site and Found homeowner experienced heavy duty cycle drops 20 minutes while running. Specter dryer and found airflow is good and it is healing properly. Explain to customer that this was due to clothing items likely not making contact with moisture sensors. Kind dry should be used in these situations. Dryer is operating normally, job complete
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JV0
Near Gatesville, TX 76528
Jonathan M
Job Details: 11/02/2022
"Arrived on site for a range that is heating when not in use. Inspected unit and work area. Customer turned on the stove from the breaker and immediately I found the unit activating the broil relay and heating the broil element. Check voltage at the Royal relay and confirm that the broil relay was stuck closed. Found no wiring on the back grounding. Advise the customer that they will need a new control for repair. Ordering a control. ordrng 1 W11528249 (Control)"
We serviced a
GE OVEN
Model JKP90SP1SS
Near Austin, TX 78729
David S
Job Details: 11/02/2022
Arrived on site for Ge wall oven not heating. I inspected the unit and work area. I found both bake and broil not coming on. I gained access to the elements and found them with in range. I found L1 Relay working but the L2 relay not sending voltage. ordrng 1 WB27T10914 (Oven control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78739
Luis
Job Details: 11/02/2022
Arrived on site. Found ripped and damaged right door gasket also found broken hinge cover estimate for repair parts . Ordering parts ordrng 1 W11204565 (Cover) and 1 W10917313 (Gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78717
Vincent
Job Details: 11/02/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint was dishwasher not working. Entered diagnostics and found error codes F7E1 & F9E1. Unit will need a new sump and motor. ordrng 1 W11460945 (Sump and motor)"
We serviced a
WHIRLPOOL VENTHOOD
Model UXL6048YSS0
Near Marble Falls, TX 78654
Kimo
Job Details: 11/02/2022
Arrived onsite for a vent hood with inoperable lights. Upon inspection I found that the light switch had burnt up and the switch Panel and light switch slider broken. I installed the switch and order the switch panel and the switch slider. ordrng 1 W11569415 (SWTCH-SLDE) and 1 W11387938 (HOUS-CNTRL)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near New Braunfels, TX 78130
Andrew
Job Details: 11/02/2022
"Arrived on site to test unit for broken lid. Found strike broken. Recommend replacing strike, latch and lid. . ordrng 1 W11457841 (Strike) and 1 W11394572 (Latch)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Manor, TX 78653
Joe Z
Job Details: 11/02/2022
Arrived onsite for Oven Too Cold. Upon arrival test unit and bake element will not energize. Found fracture on bank element. Need to replace bake element. Ordering bake element W11182108. ordrng 1 W11182108 (Bake element)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waco, TX 76712
Tyler
Job Details: 11/02/2022
Arrived on site for dryer not functioning correctly in overheating. Upon arrival confirmed issue. Upon further testing found that causes failure was internal within the timer and the timer internal connections were a fuse together causing power to be sent through unit when it was not turned off when designed. Is able to reschedule customer .complete repairs with new timer ordrng 1 WPW10185982 (Timer)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404EBS1
Near Austin, TX 78732
Vincent
Job Details: 11/02/2022
"Arrived on site for dishwasher, inspected unit and work are. CX complaint was unit not working again. Entered diagnostics and found stored error codes F7E1 F6E1 F9E4 F3E3. Tested voltage and was good. Tested voltage to motor and was also good. Removed wash motor and found the screen rotor getting stuck. I will reorder the sump and motor under warranty. Office to schedule when parts are available and keep CX updated. No leaks where observed during service. Job completed. ordrng 1 W10861526 (Sump and motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cedar Park, TX 78613
Paul
Job Details: 11/02/2022
Arrived onsite for a refrigerator not making ice again. I found issues with the red and black wires in the harness that power the icemaker motor. The wires are breaking again.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Austin, TX 78745
Scott
Job Details: 11/02/2022
"Arrived on site for dryer just shutting down and going dead . Customer can sometimes flip breaker and unit will come back on and other times will have to wait hour or half a day , really random time to wait befor dryer will come back on . Retested unit again . Got 6-1 error code . But all components tested normal. Ordering wire harness,sensor harness. Will also replaced control and UI. Call to set return. ordrng 1 W11109747 (Wire harness) and 1 W11307535 (Wire harnes)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2022
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the ice maker harvest and it operated as designed. I tested the fill tube and there was no water being dispensed into the tray. I removed the toeplate and disconnected the fill tube at the bottom left corner and no water came out of the tube. I blew through the tube and found it was frozen/clogged. I retested the fill tube with it disconnected and water came from the valve. Once the fill was done, I monitored the tube for any weeping from the valve and found none. I removed the ice maker housing and found the fill tube frozen at the opening. Using my steamer, I removed the ice and reconnected the tubing at the bottom left corner and retested and the ice maker is operating as designed. While testing, I found the damper is making a loud chatter noise. I am ordering the damper/diffuser and scheduled return service for 11/04/22. No water leaks observed during service. ordrng 1 W11164593 (Diffuser)"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Marble Falls, TX 78654
Kimo
Job Details: 11/02/2022
"Arrived onsite for a washer Shaking and making loud noise. Upon arrival I put unit into diagnostics mode and found F7e9 locked rotor code stored. I attempted to run a cycle and found that the unit would not agitate or spin. Upon further inspection I found that the gearcase was leaking and that there was a burning smell coming from the stator. I am ordering gearcase,stator,rotor,slider and agitator. Also returning with the suspension . ordrng 1 W11550891 (AGITATOR) and 1 W11393685 (GEARCASE) and 1 W10754158 (STATOR) and 1 W10734521 (SLIDER) and 1 W10754161 (ROTOR)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Cedar Creek, TX 78612
Joe Z
Job Details: 11/02/2022
"Arrived onsite for MAKING LOUD GRINDING NOISE AND GREASE ON COVER UNDERNEATH . Upon arrival inspected unit. Removed cam and found oil leak coming from gear case and spreading around to other components. Motor , belt, cam and shield are covered in oil. Gearcase is leaking oil. Need to replace belt, cam, motor, Gearcase, Shield and 2 shield retaining screws. Need to order motor and screws and return with prescreened parts. Need Authorization. ordrng 2 357640 (Screw)s and 1 W11497303 (Motor) and 1 Autho (Autho)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Manchaca, TX 78652
Luis
Job Details: 11/02/2022
"Arrived on site. Replaced trivet,no ice front dispenser working side panel ui not illuminated and non operational,removed ui no voltage at harness J2 1-4 removed hinge cover checked continuity from from ui harness to hinge harness no continuity on the violet wire ordering a new door and ui panel. ordrng 1 W11254957 (Left hand dispenser door) and 1 W11330486 (Ui side)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Austin, TX 78758
David S
Job Details: 11/02/2022
Arrived on site for whirlpool range that has the hot surface light on constantly in Unit 1230. I inspected the unit and work area. I gained access to the switches and found the right front and right rear sending power to the burners when they should be off. I replaced both switches and retested. The hot surface light is now off. The unit is working as designed. Job complete. ordrng 1 W11528352 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78751
Matthew
Job Details: 11/02/2022
Arrived onsite for washer not draining. Upon arrival inspected unit. Found error F9e1 long drain. Ran drain and was not responsive. Checked at control harness for pump and found OL. Checked underneath unit at pump and recorded 20 ohms. Here is a breakdown in the harness. Ordering wire harness. Need to bring pump and control. ordrng 1 W11335100 (Lower harness) and 1 W11399437 (Drain pump)
We serviced a
MAYTAG DRYER
Model MEDP576KW1
Near Copperas Cove, TX 76522
David Z
Job Details: 11/02/2022
"Arrived on site to diagnose dryer that was not running. On arrival examined unit. Found good power to unit, but will not start. Timer is clicking. Removed access panel and found the belt was twisted, the cycling thermostat had blown apart, and the thermal fuse was open. Could also not hear the belt switch clicking, likely failed due to twisted belt. Ordering belt switch, cycling thermostat, belt. Replaced the thermal fuse with one I had assigned, but additional parts still needed. Return visit set for ordrng 1 WP8318268 (Cycling Thermostat) and 1 WPW10131172 (Belt) and 1 279782 (Belt Switch) and 1 WPW10185992 (Timer)"
We serviced a
KITCHENAID RANGE
Model KODE500ESS05
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/02/2022
Arrived onsite for previously diagnosed parts. On inspection found that the part that was ordered was the convection fan. When the blower fan is making the humming noise. I tested the convection fan in they are good. The lower blower fan only makes the noise when the unit is cold. Once the unit warms up the noise goes away. Talked to tech support and said when using the bottom oven it runs both blower fans. Ordering both upper and lower fans W11245567 to replace. when both fans are in. ordrng 2 W11245567 (Blower fan)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Buda, TX 78610
Luis
Job Details: 11/02/2022
"Arrived on site for no ice and freezer not cooling correctly. Found evaporator cover incased in ice,ran diagnostics heater powered on diagnosed unit not entering self defrost cycle ordering ui and main control and additional parts incase needed ordrng 1 W11249952 (Defrost heater) and 1 W11330971 (Ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Lakeway, TX 78738
Luis
Job Details: 11/02/2022
Side panel ui was defective ordering another ui ordrng 1 W11330486 (Side ui)
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Austin, TX 78745
Scott
Job Details: 11/02/2022
"Arrived on site for washer spinning while filling during rinse . Ran diagnostics, no error codes . Ran unit in manual, all checked normal. Ran quick wash and unit checked normal except drain pump is really loud . Motor checked normal on resistance and impeller looked normal. Just making loud noise . Ordering pump motor . Instructed customer the rinse cycle will fill and spin on low and drain . Washer will replete this couple times . Called and documented with tech . Sr 7734959574 Return 11/9. No water leaks detected at time of service. ordrng 1 W10775446 (Pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Georgetown, TX 78633
Jonathan M
Job Details: 11/02/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Remove the back cover and plugged in the new compressor. Found the unit pulling 7.1 A and shutting off within 10 seconds. Replaced the start device with a new start device out of the compressor box and still pull the same amperage and shut down. I called Whirlpool Techline and spoke to Adrian SR# 7734728276. He reached out to his supervisor and advised that the issues that have been found with the compressors have been issues with the parts being damaged in transit or at the distributor warehouse. He advised to order the compressor directly from Whirlpool and to have the customer reach out to customer service for any further assistance or resolution. They advise the customer of Techlines findings and the customer advised that she would contact whirlpool directly due to this ongoing issue that has not been resolved since the middle of July. Ordering the part in the meantime and the office will need to contact the customer about a return date when parts are made available. Please schedule service for two hours. ordrng 1 W11547313 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Pflugerville, TX 78660
Cliff
Job Details: 11/02/2022
Arrived on site to diagnose a refrigerator that is not dispensing ice or water properly. Found pantry control and pantry door wiring corroded as well as dispenser switch contacts sticking. All three parts will need to be replaced to complete repairs. Customer is aware of extended wait for door. ordrng 1 W10815669 (Door & control)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Whitney, TX 76692
Tyler
Job Details: 11/02/2022
Arrived on site for washer not allowing any functions. Upon arrival confirmed issue and was not able to enter diagnostics due to control not responding and found cause of failure had been because drain pump and shorted out taking the controller with it. After replacing both parts and getting all those for repairs I was able to reassemble and test unit with new drain pump and control and found that unit now operated as designed except for the inlet valve on the cold side not allowing any water into the unit even though it had a proper 120 V connection. We need with customer once availability of part is known an authorization is required for the following part W11168740 inlet valve ordrng 1 W11168740 (Cold inlet valve) and 1 Cnote (Needs more autho)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78737
Luis
Job Details: 11/02/2022
"Arrived on site. With protective film on door found no issues with door,installed new door removed protective film found defective finish on door ordering another door. ordrng 1 13107888SQ (Left hand door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Manor, TX 78653
Matthew
Job Details: 11/02/2022
"Arrived onsite for refrigerator not cooling in fresh food section and not freezing items in freezer section. Upon arrival inspected unit. Found fridge warm and freezer not cold. All items were thawed. Removed evaporator cover for inspection. Found no frost pattern. Only a small portion of the cap tube was frosted. Compressor pulling.3 amps. Unit having sealed system issues . Ordering compressor, evaporator, access valve, dye dryer, and lokring kit. Unit has aluminum lines. Will need minimum 2 hrs. ordrng 1 W11605926 (Compressor) and 1 W11407409 (Evaporator) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 Lokringkit (Lokring kit)"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Spicewood, TX 78669
Kevin
Job Details: 11/02/2022
Arrived on site and inspected refrigerator and found an air gap on the top of the freezer gasket. Customer is also experiencing nuisance tripping and deli drawer cover door is cracked. Discussed nuisance tripping and possible solutions and gave customer Service pointer W11525530 For nuisance tripping. Cleared all ice from freezer and reset gasket with heat gun and it is now working properly. Will need to order deli drawer cover door ordrng 1 W10827015 (Cover)
We serviced a
GE WASHER
Model GTW330ASK1WW
Near Round Rock, TX 78665
Cliff
Job Details: 11/02/2022
Arrived on site to diagnose a washer that is not cycling properly. Found lock assembly broken and it will need to be replaced to complete repairs. Return date set for ordrng 1 WH08X32697 (Lock)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/02/2022
"Arrived onsite for dented oven door. The door has dent, ordering oven door W11600222 ordrng 1 W11600222 (Oven door) and 1 W10839793 (Badge)"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near New Braunfels, TX 78132
Andrew
Job Details: 11/02/2022
Arrived on site to test unit for leak. Found reservoir was overflowing. In diagnostics water level sensor was reading full when reservoir was empty. Recommend replacing recirculating pump. ordrng 1 W11542867 (Recirculating pump)