Arrived on site to inpsect washer continuously draining. Upon further inpsection i found that the unit was continuously draining unless unplugged. I verified that the pressure hose is free of obstructions and no damage found. I replaced the control due to the failed pressure switch located on the control. I recalibrated and tested the machine. The machine is now operating as designed. Unit 26104. No water leaks observed during service.W11603810 No one on site to sign

"Arrived on site for a range that is tripping the breaker. I verified the complaint of the unit tripping breaker. I took photos of the model and serial tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. I verified that voltage and polarity are correct. I inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. The terminal block is wired correctly and is tight (no twists in power cord). I followed service pointer W11490386 thoroughly. I removed power cord from wall and replaced the bake elements, broil elements, and main control. Checked continuity between element casings and terminals and found OL. The unit does not have a ground strap. I reassembled the unit and ran a bake cycle at 450?F with the ground wire detached for 30 minutes. I verified that the amp draw was under 22 amps max when running the oven and burners at the same time. I stopped the cycle, disconnected power, and reattached the ground wire. I reconnected power and set a bake cycle at 450?F. I advised the customer to run the cycle for 2 hours before turning it off. I called whirlpool Techline and spoke to Drew SR# 7741397139. He advised that we have done everything we need to do on this machine and to make no further repairs at this time. Call complete."

"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the freezer door and tested the unit. I found the water dispenser very slowly, dribbling water out. The customer advised that that has been a recent issue since the previous diagnosis, and they have tried to swap out the filter with no change in water flow. I did confirm the customer's complaint and i'm ordering the filter housing and dual valve for repair. I rescheduled the customer to 4/25.; ordrng 1 WPW10394053 (Filter housing) and 1 WPW10341320 (Dual valve)"

"Arrived on site for unit leaking from ice maker. Upon arrival, found extension tube too short causing water to leak. Proceeded to replace WPW10496649 extension tube. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"Arrived on-site for an ice machine that is intermittently shutting off during use. Inspected unit and work area. The customer advised that the external drain pump is sometimes shutting off the machine when it goes to drain. The advice they had another company out to check that and that's what they had determined. I could not replicate the issue but went ahead and replaced the external drain pump. During the course of the swap, I found water leaking from the inlet water hose. I attempted to tighten the hose and found the leak coming from the o ring in the inlet water hose. I asked the customer if he had another inlet waterline, and he advised that he did not. However, he stated that he was still under some warranty with that other company and would contact them for assistance. The unit is working and operating as designed. Call complete. W11539855."

"Arrived on site for unit not powering on. Upon arrival, customer states unit powers on but but just makes clicking noises when starting. Ran test cycle and found basket not spinning. Checked error codes and found F7E5 shift fault. Cleared codes. Upon closer inspection, found shifter arm to be seized. Proceeded to replace W11481722 actuator, W11428524 capacitor and W10721967 splutch assy. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the inner door and hinges and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for unit making rattling noise. Upon arrival, confirmed noise was coming from the back. Proceeded to expose compressor and found few lines touching metal causing rattling noise. Maneuvered lines and added sound pads to metal on metal points and retested. Noise is not gone. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on site for a washing machine that is still overfilling. Inspected unit and work area. The customer advised that the unit still completely fills up the entire basket ehen running loads of clothes. She did say that the machine does complete each cycle but it never used to do that before. I ran the unit through diagnostics and did not find any stored error codes. I went ahead and replaced the control and calibrated the unit. I ran the unit through an auto test and the unit ran as designed. I called Whirlpool Techline and spoke to Andrew SR# 7741390988. He advised that with no error codes, and the fact that the machine completes each and every cycle, that the control would be the only thing that could cause and issues. However, he said that he did not believe that trolls at fault and that this is due to programming within the control board. He advised that depending on the load, the control will determine how much water it needs to be in the washer at any given point. He advised to make no further repair and that there would be nothing more we could do for the customer. Call complete."

"Arrived on site to inspect refrigerator not cooling. Upon further inpsection, I checked temperatures and measured 57 RC and 20 FC. I found the evaporator completely frosted over. I checked the heater circuit and measured the heater, and measured 89 ohm. I confirmed that voltage was being sent to the heater from the control in forced defrost mode. I called whirlpool techline to confrirm that fhe heater was out of spec. The representative recommenced replacing the heater assembly. Because of the level of frost and ice on the evaporator, it could not be safety removed as trying to remove it would potentially cause damage to the evaporator. I advised the customer to unplug the refrigerator for at least 6 hours before the appointment time and placing towels around to catch water. I am ordering the defrost heater assembly and scheduling for Thursday 4/24. No water leaks observed during service.; ordrng 1 W11650661 (Defrost heater assembly)"

"Arrived on site for unit partly cooling. Upon arrival, customer stated there was a strong chemical smell inside before the cooling issue began. Proceeded to disassemble evap cover and found ball of ice on the discharge line (picture attached). Unit needs sealed system repair. Weighing call for 2 hours. R134a. Ordering W11506635 access valve, WPW10143759 Uv drier, W11125124 compressor and W11507067 evaporator. No water leaks detected at this time. Please add customer to cancellation. ; ordrng 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 W11507067 (Evaporator) and 1 W11125124 (Compressor)"

"Arrived on site to test unit for no ice production. Found ice maker is faulty and leaking. Replaced ice maker, unit is now working as designed. Job complete."

"Arrived on site for unit pooling water on top of Fc gasket. Upon arrival, found water stream frozen when ice glides to the bucket. Proceeded to inspect all seals and gaskets to ice maker components and found ice maker fill tube heater not insulated correctly. Insulated heater and replaced W11658802 ice maker. Tested unit and now unit is functioning as designed. Customer mentioned also water will drip from dispenser gutter after use. Called techline and spoke with Rob SR#7741391138 and advised to clear tubing to the dispenser and make sure to dispenser water couple of time to saturate line. Unit is now functioning as designed. No water leaks detected at this time"

"Arrived onsite for sealed system and defrost failure in the freezer cabinet. Replaced the freezer evap due to leak symtpom of no charge left in unit as well as evap fan harness due to short in heater circuit. Installed compressor dye drier and access port. Pulled vacuum which held and charged system to spec. Observed both evaporators for proper cooling patterns. Hot discharge line indictating good exchange and pressure just below 0 psi on the low side. WPW10608485, W10832994, WPW10143759, W11506635, W11249952."

"Arrived onsite and testednunit for no production and observed 2 perfect batches drop. Inspected all relevant systems to that end and found evp thermistor secured. Proper fill and water level sensor healthy. No valve weakness or filter obstruction. Near perfect ice sheet slide indicating very good cleaning maintenance as confirmed by customer. Due to theory of overheating fill valve causing unit to improperly fill after a few batches, Replaced the fill valve to eliminate variable. Left unit operating and advised customer on all findings. W10897719"

"Arrived onsite for missing bushing. Replaced bushing, unit is now under proper tension. Advised customer on repair. WP8268990. No signer availabl.e"

Arrived on-site for washer getting unbalanced load error code. Verified the issue. Unit is agitating and spinning as it. No oil from gearcase. Spring were a little weak. I installed suspension (w11130359) and calibrated unit. Everything is working as designed F0e5. F2e1

Arrived on-site to install ordered parts. Installed harness (w11643701) cycled the unit and everything is working as designed. No leaks or error codes.

Arrived onsite for unit making noise during spin cycles upon further inspection ran diagnostics found no error codes did find the unit is extremely noisy during spin bad bearings ordering parts gearcase W11454734 belt wpw10006384 no leaks observed during service ; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt)

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace WP7430P044-60 sensor (x2) and W11620684 control. Tested unit and now unit is functioning as designed."

Arrived on site to test unit for noise. Found wires hitting blower causing noise. Secured wires using zip ties and noise is no longer present. No parts replaced at this time. Job complete.

"Arrived on site for customer complaint of unit not washing. Found failed wash motor. I replaced washer motor, unit tested good, no leaks. Part used w11416362"

Arrived onsite for freezer door with dent. Upon arrival I couldn't sight a dent and M/S didn't match. Builder sent a photo of the dent to me and confirmed the unit must have been moved. Builder couldn't locate where it was moved to and will need to find the unit. Call complete. No parts installed.

"Arrived on site to inspect dishwasher door falling open. Upon further inspection, I gained access to the door hinges and found that the right door hinge spring had broken off, causing the door to fall. I installed the right door hinge. The doors now operating as designed. No water leaks observed during service. W11712996"

Arrived on site to install previously diagnosed and ordered part. I installed the evaporator fan motor. The unit is now operatimg as designed. No water leaks observed during service. WP61004888

MDB8959SBW3 Arrived on site for a dishwasher leaking from underneath. On arrival client had breaker off and stated water was leaking from underneath. I flipped breaker back on and noticed most of the lights flashing I tried to go into diagnostic no response I tried to put product in any cycle just so I could test and display was not responding. I couldn't test for leaks I have to order ui control and main control board. I noticed there was a tear in the gasket and the bottom seal was missing I ordered both parts. Returning parts will be needed no water leaks visible from main water supply. Office to reschedule for client. ; ordrng 1 WPW10475778 (Ui control) and 1 W10595568 (Control) and 1 WPW10653840 (Door latch) and 1 WPW10497235 (Seal) and 1 W11177741 (Gasket)

Arrived on site to diagnose dryer not starting / turning. Tested unit and found a clicking and no engagement. Removed top and found no belt. Removed front panel and found failed broken belt. Replaced belt and tested. Verified unit working as designed. Repair completed. Paets used - 661570V.

Arrived onsite for unit low ice & no ice upon further inspection ran diagnostics found no errors ran several other tests through diagnostics found no errors removed bottom cover found alot of dog hair build up cleaned dog from unit coils unit is working as designed no leaks observed during service

Arrived on-site for a damaged cooktop. Verified the damage. Installed new cooktop(w11223314) and foam tape(wp8286642) house is under construction. She's getting more foam tape before they install the cooktop.

"Arrived onsite for unit not cooling properly. On arrival found unit cooling bit not cold/freezing. Inspected and found unit pressurized but not equilizing. Compressor was running hot. Tapped system and found oil in lines. Used nitrogen to flush lines. Proceeded to replace compressor, drier and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is running and frost is developing. Customer will monitor for 48hrs. Job complete"

"Arrived on-site for range with no power. Found thr breaker was tripped and the power at the tblock is good. I installed control (w11707155), bake element (w11182108) and broil element (w10856603) disconnected the ground ad heated to 500. Reconnected the ground and tested unit. Everything is working as designed. No one available for signing."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised the ice maker in the fresh foods section was not working. I placed the unit in diagnostics and checked for error codes to the ice maker in test 56 and found E2-ice maker lost position. I tested the ice maker in test 57 and found the motor would not rotate and the thermistor is bad. I tested the ice maker motor in test and again the motor failed. I tested the ice box fan and it was operating as designed. I tested the fill tube heater and found no voltage to the heater. I found the ice maker in the FC section with the on/off arm in the off position. Placed the arm in the on position and the ice maker began to harvest and then filled. I am ordering the hv control, UI, fill tube heater, and will return with all prescreened parts. Scheduled return service for 04/28/25. No water leaks observed during service. RETURNING TECH TO REPLACE THE HV CONTROL, FRESH FOODS ICE MAKER, FILL TUBE HEATER and possibly the UI.; ordrng 1 W11224256 (HV control) and 1 W11387387 (UI) and 1 W11087201 (Fill tube heater)"

Arrived on site for refrigerator not cooling. On arrival found unit off and at room temp. Upon further inspection I found uv dye coming from factory Lokring on condenser coil. Removed Lokring and reconnected coil and added Wpw10143759 uv drier then pulled vac and recharged system with 68g of r600. Found unit spurting as designed. Informed office at complex top allow 24hrs for unit to stablize temps. Call complete

Arrived on site to install new tub ring to resolve leaking. Replaced tub ring and verified unit working as designed. Leak is no longer present. Parts used - W11590590.

"Arrived on site for not powering on. Upon arrival, found power supply has a burnt outlet in circuit. Plugged unit at a different circuit and is operating correctly. No leaks present. Job complete"

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer stated that the unit has been working fine 46 months, but when she ran one load, the unit ran overnight and would not stop. She advised that she unplugged it and has not used it since. I ran the inner through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. I rarely unit through a quick wash cycle and found the unit work and operate as designed through the complete cycle. I did advise the customer that it appeared that the issue may have been with her load. The customer advised that she did not understand how to cancel the cycle in order to start a new one. I showed the customer how to do that.They found the unit working and operating as designed. Call complete. No parts were installed."

Arrived onsite for unit door hard to close upon further inspection found the dryer door was hard to close tried some grease tested still hard to close parts used catch W11429587 strike W11429589 tested unit door unit is working as designed

"Arrived on site to inspect dishwasher noises. Upon further inspection, the customer advised the unit makes a grinding noise in the beginning of the cycle and they don't believe it's getting water. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I retested and at the beginning, the drain pump kicked on and the customer identified the noise. I advised that it's normal to hear the drain pump come on as it's a safety to get any water out of the tub before it begins to dispense water into the tub for the wash cycle. I advised the unit is operating as designed and recommended they perform a cleaning cycle on the unit. Unit is operating as designed and no water leaks observed during service, job completed."

Arrived onsite for unit not spinning clothes out completely. Tested and found all components functioning as designed. Found issue most likely from overuse of detergent and additives. Explained to customer cycle selections and amount of detergent use. U it is functioning properly. Job complete

Arrived onsite for unit not powering on. Inspected and found switch under sink was off. Switch was turned off due to close proximity to disposal switch. Notified customer. Tested and unit is now functioning properly. Job complete

Arrived onsite for unit not cooling properly. Ran checks again and after power cycling was able to get compressor started. No signs of dye or leak. Low side at 0 psi when running and unit equalized in just a couple minutes. Spoke to owner over the phone about problematic issues and unit not being in warranty. Customer decided to move on with finding a replacement. Owner not home to sign. Job complete

Arrived onsite for unit door opening during use. Found catch failure. Replaced catch and tested. Unit is now functioning properly. Job complete

"Arrived on site for customer complaint of noise issue. Found pulley shroud was bent upward hitting the splutch. I adjusted the pulley shroud, unit tested good."

"Arrived on site for customer complaint of noise issue when unit running. Found evaporator fan blade hitting the housing, I adjusted fan motor and blade, unit tested good. Builder not on site to sign."

Arrived on site to replace the control board as ordered by the previous technician. Replaced the board and tested the unit. Unit is operating properly no water is coming in from the valve when unit is not being used. Job complete.

Arrived on site to test unit for not turning on. Found motor was just humming. Verified voltage to unit is correct but when starting voltage from l1 to neutral would stop from 120vac to 14vac. Recommend motor replacement. Rescheduled for 04/24. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)

"Arrived on site for customer complaint of door not opening properly and broken console. I put hinge back and replaced console, unit tested good. Part used w11622495"

"Arrived on site for customer complaint of ice on back wall of freezer and ice maker not working. I found signs of unit short cycling defrost causing ice build up on top of evaporator. Frost pattern tested good on evaporator, temperature tested good. I deforsted top of evaporator with steamer, replaced failed ice maker. Unit tested good. Parts used w10873791"

Arrived on site for unit leaking water. Ran test cycle and confirmed unit leaking at bottom outer tub has a hole in it. Maintenance is swapping out unit so tenant can wash clothes moving to a different unit. Ordering part office to reschedule ; ordrng 1 W10371566 (Outer tub)

"Arrived on site to test unit for squealing noise, tested unit found noise coming from ceased idler pulley, replaced all parts from repair kit and tested unit is now running as designed job complete installed 4392065"

"Arrived on site to diagnose possible leaking refrigerator. Customer said they still get a line / drip on the door, after dispensing. Checked and found no issues with icemaker, but did see the normal drip when water is dispensed. This is normal with this unit due to how close to the edge of the dispenser area tube is to the front of the door. Unit is does not have any air infiltration or damaged lines, this is the typical water dispenser drip when used. Unit working as designed, no repair to make."

MED4500MW0 Arrived on site for a dryer door having issues closing. On arrival I verified that it was normal for the door to be hard to close at first . I instructed client it will be smoother as time gos by . Product works as it's designed no parts used.

"Arrived on site to replace previously diagnosed part. Upon arrival replaced control (W11608056) per (W1DV450RPL2) and applied power to the unit, drain pump no longer immediately engages. Ran a diagnostic cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

WED6620HC1 Arrived on site for a dryer leaking water. On arrival client said it leaks from the front left side. I checked if dryer was connected to a water source and it wasn't so I checked the dryer vent and it was full of water. I installed instructed client to have a vent cleaning company go out and clean out ventilation to home . Dryer works as it's designed no water leaks visible from main water supply.

"Arrived on site to test unit for no ice production. Upon arrival customer stated it does make ice but when it fills it will not stop. Starts to leak from the ice door. Verified issue, ice maker harvests but when filling it will not stop. Faulty ice maker will need to get replaced. Replaced ice maker (D7824706Q) and tested unit, unit harvested and filled with ideal amount of water and stopped. Advised ice production will start within the next 24 hours. Unit is now running as designed, no leaks detected, job complete."

MED4500MW0 Arrived on site for a dryer with timer issues . On arrival verified issue replaced timer and knob I tested product works as it's designed.

"Arrived on site to test unit for loud rubbing noise. Upon arrival customer presented issue, rear drum seal has split in two and now the metal edge of the drum is running on the rear bulkhead causing a scraping noise. Gained access to internal components and replaced rear drum seal (280114). Cleaned off rear bulkhead and reassembled unit. Noise has been eliminated and unit is now running as designed, job complete."

Arrived on site to diagnose washer that is not spinning out all loads. Customer mentioned bulkier loads / towels aren't spinning out and have to be ran in drain and spin. I tested the unit and found no failed components or error codes. Checked settings and found spin disabled for towels / bulky. Advised to double check settings and make sure they didn't end up getting toggled off. Unit working as designed at this time. No parts needed.

Arrived on site for unit missing drain hose. Installed drai hose and secured line with zip ties took pictures. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site to test unit for crossing in FC and not cooling in RC. Needing to inspect unit as directed in service pointer W11759048. Unable to currently access evap due to excessive ice accumulation. Advised customer of potential evap damage and needing unit thawed. Office to reschedule. ; ordrng 1 819043 (Heat probe)

"Arrived on site to replace module under SP, I replaced module, unit tested good. Part used w11632139"

"Arrived on site for customer complaint of unit not making ice. Found failed valve and pump. I replaced valve and pump, unit tested good. Parts used w10897719 w11542867"

"Arrived on site to diagnose a unit with no display, oven light staying on, and the convection fan running continuously.Tested voltage at the terminal block and found correct voltage present. Inspected the control board and found a shorted relay, confirming the board was faulty. Replaced the control board. After replacement, the oven light turned off and the convection fan stopped running. Set the oven to 350?F to test operation. Unit heated properly and is now functioning as intended. Job complete."

"F8E5 F0E4 F7E1 MVWC400XW3 Arrived on site for a washer not working correctly. On arrival I ran diagnostic and found error codes F8E5,F0E4,AND F7E1. I tested in diagnostic and it didn't agitate at little bit of water went into the washer inspected filters on the hoses and they were clear . I tested the suspension and they are in bad shape . I will be ordering parts, suspension, water valves main control, lower wireharness ,washplate and block basket drive. Returning parts will be needed no water leaks visible from main water supply. Office to reschedule for client. ; ordrng 1 W10480274 (Main control) and 1 WPW10432353 (Water valve) and 1 W10268821 (Wireharness) and 1 W10780051 (Suspension) and 1 WPW10553968 (Washplate) and 1 W10324651 (Block basket drive)"

"Arrived on site to inspect unit for dent. Upon arrival identified dent on the front panel and documented. Per 30 day cosmetic warranty, transferred all parts, labels and replaced front panel (279443). Unit now appears as designed, no one on site for signature, job complete."

Arrived on-site to install ordered parts. I installed control (w11624943) and gearcase(w11449841) I calibrated the unit. Cycled with clothes in the machine and everything is working as designed.

Arrived on site. Replaced freezer door checked door seal good checked dispenser operation good. W1566705

"Arrived on site for loud noise. Arrived on site loud noise from freezer compartment removed cover found ice build up by fan blade due to leak between fill tube and extension. Removed ice build up installed tube between fill tube and extension ran icemaker test passed no leaks,ran fan noise no longer present uploaded picture of ice build up. Wpw10496649"

"Arrived on site for no ice. Ran diagnostic pump not sending power to valve,ran a normal cycle pump powered in valve,weak water flow valve. Replaced pump and valve ran diagnostic all test passed checked connection no leaks. W11542867,w10897719"

Arrived on site. Found a defective led replaced all leds with updated kit all leds working as designed. W11632139

F1e1 f3e1 NTW4516FW4 Arrived on site for a washer not completely cycles. On arrival client stated that it would just drain. I ran diagnostic and it immediately went to long drain error codes F1E1 AND F3E1 all pointed to main control. I inspected wireharness and gear case both parts are in great shape. I replaced control board and calibrated then tested product is working as its designed no water leaks visible from main water supply.

"Arrived on-site for dishwasher starting by itself. Customer said it happens every time they used it. Has to unplug it to stop it. I verified the issue. Unit is draing, washing and heating properly. Found no error codes. Replaced the control(w11637583) and cycled unit. It's not starting by itself while I'm on-site."

WDF310PAAW2 Arrived on site for a dishwasher leaking water. On arrival verified water leak coming from pump motor part wasn't sent with me I ordered part office to reschedule for client. Returning parts just in case needed no K water leaks visible from main water supply. ; ordrng 1 WPW10482480 (Sump motor)

Arrived on-site for washer not cycling. Found that the strike was broken. I installed the strike(w11457841) and ran factory cycle. No error codes and unit is working as designed.

"Arrived onsite for unit not cooling after previous repairs. Upon arrival inspected unit. Lights are on and evaporator fan is running. Inspected compressor compartment and condenser fan is running however compressor is cold to the touch. Verified voltage to compressor harness and was 120vac. While inspecting found movement on the start device would make and break contact and compressor would intermittently start. Removed start device and found start device was internally failing. Took a picture. Appears that when fridge was pushed back into place , start device broke contact. Advised customer on replacing startdevice. Customer declined as husband is handyman and has access to part. Customer will replace and monitor. Job complete . If customer continues to have issues she will call us back."

"Arrived on site for dishwasher not cleaning dishes. Customer says it fills and drains but never washes. Diagnostics shows f4e3, f7e1. Confirmed wash motor is not turning. Removed racks. Replaced motor assembly. Verified operarion. Call complete. No leaks. W11025157"

Arrived on site for door not closing. Found f1e5. Removed from wall. Removed door push. Disassembled door push. Put on track again and set to original position. Reassembled and ran test again. No errors. All components pass test. Advised customer of findings. Call complete.

Arrived onsite for unit making noise upon further inspection found no problems with unit disassembled from sick check for any debris.No debris found unit is working as design. Advise customer on the way.The unit works unit is working as designed no leaks observed during service

Arrived onsite for unit drain continuously running upon further inspection tried running diagnostics would not go into diagnostics drain pump continuously running ordering parts control W11683480 vent w11682810 office to schedule no leaks observed during service ; ordrng 1 W11683480 (Control) and 1 W11682810 (Vent)

Arrived on-site for microwave making noise and sparking. When I ran the microwave it started smoking from the diode. I replaced the diode( w11256462) and the capacitor (wpw10574736) and tested the unit. Everything is working as designed. Called safety Sr 7741283742

"Arrived on site for dishwasher not working. Customer had unit unplugged. F8e4, f9e2, f10e2. Found overflow pan still had some water. Ran diagnostics and all cycles completed. Unitndeains into disposal. No ro systems ran normal mode and could not identify leaks. Cleared drain. Advised customer of possible reasons. Unit nowmworking as designes. Call complete. No parts."

"Arrived on site with parts ordered, found cooktop has covers under the burners to keep them clean. Found this was causing back burners not not igniter. Found ignitionnswitch is bad. Removed panel. Replaced switch harness. Verified operarion. Advised customer to not use the pads under the burners as it will cause problems. Call complete"

Arrived onsite for previously diagnosed parts. I replaced the control and tested the unit. Unit is now operating as designed and not draining constantly. No leaks present. Call complete. Installed W11603811 CNTRL. Covered via service pointer W11766193.

"Arrived on site to vent hood with lights getting too hot and damper opening and closing on its own. Upon further inspection, I checked the function of tue unit and found it to be operating as designed. The damper opening and closing on its own is a result of the changing pressures and pressure difference between outside and inside of the home and these pressure There is nothing that can be done with the appliance itself to change this as this is a part of the venting. I called techline to report and verify that these lights are operating as designed. The halogen lights are expected to get very hot and this is perfectly normal for the design. No parts installed. 7741383538."

Arrived on site for unit constantly running drain pump. Unit needs new control. Replaced control and calibrated ran test cycle. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site to test unit for no ice production, customer stated that it drops like 1 tray per day, tested unit found temps are good, replaced ice maker do to slow ice production and tested unit is now running as designed no leaks detected job complete installed W11700250"

"Arrived on site to inspect oven tripping the breaker. Upon further inspection, I gained access to the junction box and checked voltage. All voltage checks are good. I measured 124VAC L1 to N 124VAC from L2 to N and 250VAC L1to L2. 0 VAC G to N. I followed protocol from this specific issue and replaced the control and removed the ground connection and set bake to 500 for 30 min, I then reattached the ground connection and advised the customer to run the oven for an additional 2 hrs. I called techline to document. SR 7741383544. W11649136 oven now operating as designed"

"Arrived on site to inspect oven displaying a loading screen and remaining unresponsive. Upon further inspection, I found the unit was displaying the updating screen. The customer advised that this was preventing any operation and would not go away. I attempted to cycle power ro the unit however this did not fix the issue. I replaced the console due to an internal failure. I found that the unit had not been properly installed and was not mounted on the bottom, causing it to sit unevely. I replaced the console and informed the customer that the unit will need to be installed correctly. I tested theunit and it is now operating as designed. W11600321"

Arrived onsite for dishwasher with no power. I found the black on the terminal to have blown due to the wrong wire nuts being used. I replaced wired the black and neutral on the terminal and used the correct wire nut fittings to secure the wires. Unit is now powering on and operating as designed. Customer has a copper waterline and informed him that he may want to swap it for a metal braided line as the copper one can kink and cause a water fill issue. No leaks present. Call complete. No parts installed.

"Arrived onsite for dishwasher needing to be resetting to function. Upon arrival I found the door to be sitting on the gasket incorrectly. I found polarity to be correct. The control leds are not lighting up besides the cancel/drain. Unit will not function properly as the control has failed. Unit will need a new control and console. Also ordering the door gasket as the old one appears misshapened. Ordering W11683480 control, and W11213719 Console seal. Office to RS ASAP. No parts installed.; ordrng 1 W11213719 (Console seal) and 1 W11683480 (Cntrl)"

"Arrived on site to inspect refrigerator leaking from the dispenser. Upon further inspection, I checked temperatures and measured FC 0 degrees and RC 57 degrees. I inspected the evaporator fan and found that it had failed and was seized. The cause of the leaking at the ice chute is the melting ice due to elevated temperatures, the ice bin. I am ordering the evaporator fan W11578030. I am scheduling return service for 4/22. ; ordrng 1 W11578030 (Evaporator fan)"

"Arrived on site to inspect dishwasher not drying properly. Upon further inspection, I placed the dishwasher into diagnostics and observed no error codes. The customer advised that the drying had improved since changing the settings (high temp). I ran a test cycle and found all components to be operating without issue. I adusted the amount of rinse aid in the setting menu. I checked the temperature of the incoming water, and it measured 80 degrees. I advised the customer that the incoming water needs to be 120 degrees for the dishwasher to efficiently clean and dry. The dishwasher is functioning as designed. No parts installed. No water leaks were observed during service."

Arrived on site to install previously ordered part. Replaced valve W10408179. Unit is operating as designed. No leaks present. Job complete

Arrived onsite for unit with non stop draining. I confirmed unit drains when no water is in the tub and water pressure line removed. I canceled it out and unit kicked drain back on indicating the water pressure sensor has failed. I replaced the control and unit is now operating as designed. This is covered by service pointer W11766193. Call complete. Installed W11607637 CONTROL (M075). Washer moved to Unit 1203

Arrived onsite for multiple issues on refrigerator. I was able to reseat the drawer and have it hold as customer didn't realize there was rear clips to the drawer. I found the bin in the rc to be broken on the slider so a new bin will need to be ordered. I tightened the handle as it was just loose. Ordering W10858273 Bin. Office to RS as we are showing out of stock.; ordrng 1 W10858273 (Bin)

"Arrived on site for error F7-E9 vent. Contacted GC and Techline Andrew for assistance. After checking and testing harness at controls, found vent motor not sending feed back to control. Replaced vent motor. Test unit and now operating as designed. Job complete. W11662713. SR# 7741379975"

"Arrived on site to repair previously diagnosed issue. Replaced unit door freezer, bottom rack divider and humidity slider. Unit is functioning properly and as designed to job completed"

Arrived on site to test unit for damaged console. Replaced console(W11460908). Unit now working as designed. Contractor not present for signature. Job complete.

"Arrived on site to inspect double oven with no power. Upon further inspection, the customer advised that it had lost power during preheat. I checked the breaker and found that it was tripped. I placed the oven and observed error F6E4 . I checked the voltages and measured 125vac at L1 to N and L2 to N and measured 250VAC at L1 to L2. I checked and verified that the wiring and element were in good condition and had no shorts. I replaced the controls as i suspect there to be a short in the control. I reassembled and tested the unit. Thenunit was now operating as designed and not tripping the breaker. I called techline to document my findings and repair. SR 7741380078. W11598200 W11448962"

"Arrived on site to test unit for stuck filter. Upon arrival customer stated the filter cant be removed, she has had someone else attempt to and they couldnt as well. Inspected filter, found filter head is warped. Replaced filter head (W11346623) and installed customer provided filter. Tested unit, unit is now running as designed, no leaks detected, job complete."