Mira - Austin, TX
Luis was timely, well dressed, friendly, and professional. Appreciated his service.
The service man was amazing
Penny - Lorena, TX
Sherri - Austin, TX
Araceli - Leander, TX
The most professional service experience
Racheal - Spicewood, TX
The most seamless customercare along with professional and knowledgeable service repair technicians that I’ve experienced in Austin . I’m an Extremely satisfied customer .
Linda - Leander, TX
Great experience !
Sandee - Canyon Lake, TX
Prompt very polite .Kevin excellent. On time. Very professional.
Gary - Cedar Park, TX
Melissa - Bertram, TX
Excellent and friendly service!
Lauren - Austin, TX
Luis Morales is a Great Tech!
"Flanagan - Blanco, TX
Home Depot Warranty Repair
John - Taylor, TX
AE was very easy to schedule. The lady on the phone was extremely nice. They scheduled for a 3 hour window. The technician, Jonathan, was on time, very courteous and friendly, and fixed our refrigerator promptly. We were very satisfied with the service. We would recommend AE to others.
Edgewater - Pflugerville, TX
Ruth - Austin, TX
Excellent service and very knowledgeable
Josh - Cedar Park, TX
Lou was an awesome technician and did a great job!
Julie - Cedar Park, TX
Adjust refer shelving
Al - Texhoma, OK
Bradley - Austin, TX
Leo found the issue quickly and replaced the part and tested the unit all within 25 minutes. He was extremely friendly and answered all of my questions. Thank you sir!!
Sophie - Austin, TX
Luis was very professional and fixed the problem quickly and efficiently, he was a pleasure to work with!
Kristie - New Braunfels, TX
Shyam - Austin, TX
Lou is great!
Kim - Cedar Park, TX
He was on time, friendly, and very knowledgeable about the Whirlpool oven we were having trouble with. My oven behaved correctly while he was here (of course!!), but I told him that sometimes it works and sometimes it doesn't and that I need it to work every time (in other words, please fix it!). He understood my concern and changed out the control board which he believed to be causing the problem. He gave me his card and said to call back if it happens again and he will know what the problem is. I appreciate that he didn't just write me off because he couldn't reproduce the issue.
timely, professional service
Sandy - Georgetown, TX
Tommy was on time, personable, knowledgeable, professional. He's a keeper!
Paula - Burnet, TX
Dishwasher Warranty Claim
Laurn - Dripping Springs, TX
Abe - Austin, TX
the problem with our refrigerator was diagnosed quickly and accurately and the required parts were ready in the truck- installed and back working within the hour... awesome
Nancy - Kingsland, TX
Excellent service experience
Keith - Georgetown, TX
Lou did an outstanding job diagnosing and repairing our Whirlpool OTR microwave. In and out in a half-hour, and the microwave and range hood functions are all working as expected now. Very professional, and we were quite happy with our experience.
Matthew - Temple, TX
As enjoyable a repair experience can be
Williams - Killeen, TX
Amy - West Lake Hills, TX
Carole - VLG O THE HLS, TX
Prompt service , warranty prob handled
Larry - Round Rock, TX
Tyler was professional and personable.
Nick - Kyle, TX
Leo was awesome. He’s friendly and knowledgeable.
Repairman was great, but...
Sheryl - Pflugerville, TX
Ice maker was under warranty and they kept asking for proof of warranty even though it was Kitchen Aid that arranged for them to do the repair. Repairman finally got it straightened out. Had to take a half day off work because they are only able to give a window of time and I have a job that doesn't allow me to leave without planning in advance.
Linda - Leander, TX
Really worked to solve the problem
Paul - Austin, TX
Scott was supper professional and nice. He is the model for what all customer service should be!
Jesse - Austin, TX
Joseph called us before he showed up and showed up when he said he would. He was awesome with talking about how the stove should work and did the troubleshooting and adjusted the stove and it works perfectly now!!!
Charles - Wimberley, TX
Courteous and professional
ZVD - Austin, TX
The technician was very professional - took care of our washer in no time. He presented well, was very polite and a nice guy. The company was communicative and responsive.
Barbara - Austin, TX
Paul was an excellent and very competen repair person. He answered all of my questions. The office schedulers tried to meet my needs and kept me informed of arrival times.
Hyde - Briarcliff, TX
The technician replaced the ice maker but did not confirm it was working. Two days later we are calling for another warranty claim and another home visit.
quick, expert service from both the company and the technicians
Kyle - Austin, TX
Obnoxious & Impudent Technician
Oscar - Killeen, TX
Greetings, the tech claimed he lived nearby but had trouble finding the address and when he arrived he remained about 10 minutes parked along my curb before entering the house. I had to check a few times to see if he was still there or if he had left. From the get-go, the technician tried to play the blame game with me. First he tried blaming my ignorance and when that failed he went after the popcorn. In the end, it was the switch that was the culprit. He showed me (my property) the defective part but wouldn't let me examine/touch it. This technician was disrespectful and arrogant, asking about my stores and using items without first asking permission. He caused cosmetic and mechanical damage to the microwave and now the microwave fan makes grating noises when it's turned on and off and he left stains on the floor from his step-stool. Who let this guy out of the barn?
Martha - Georgetown, TX
Refrigerator stopped cooling on a Thursday night. We moved everything out and called Appliance Express the first thing Friday morning. Tommie squeezed us into his schedule and replaced a faulty part. Great service: timely, professional and pleasant!
Great and quick service
Wanda - Marble Falls, TX
Cliff was an excellent repairman.
Ghattas - Austin, TX
Job was well don fast and clean produce ice in one bower thank u
"Corpus - Austin, TX
Job well done
David - New Braunfels, TX
Did a good job
Dan - Georgetown, TX
Fast and professional
Matt - Austin, TX
The tech was fantastic. He was prompt, profession and quick to diagnose and fix the issue
Susan - Taylor, TX
Andy was very professional and did a great job.
Wendy - Austin, TX
Great experience, problem solved!
Shakil - Leander, TX
It was great
good service but did not fix the problem
Trish - Pflugerville, TX
Service Tech was very friendly and knowledgeable about the machine, took the time to show me how to load the clothes and ran test on my machine however the problems was not fixed. Very frustrating to have a machine that is barely a year old and does not do its job correctly.
On time, efficient and personable.
Craven - Waco, TX
Quick Service and Professionl company
Jim & Linda - Georgetown, TX
We called AE on Friday evening and Lou came out on Monday and by Thursday morning, the job was comjpleted . Professional service man and Company.. Excellent total communication with all phases of the finished product
Cesar - Del Valle, TX
Words can’t describe how satisfied I am with the work done. Joe AKA “Big Red” took the time to first listen to my problem description them make sure all issues where corrected perfectly the first time. I hope I get Joe for all future appliance service calls. Even service scheduler was very nice (unfortunately I forgot name) over the phone. Excellent Team!
Iqbal - Leander, TX
Great service, very professional and excellent technician.
Great service and very knowledgeable
Beverly - Waco, TX
Al was very polite and repaired our refrigerator and is now in great working condition
Great Service, Very knowledgeable of his job
Jacqueline - Granger, TX
Nicholas - Georgetown, TX
Had a quick appointment to fix stove and Thomas was very friendly and professional.
Pleased you honored your warranty as it exsprired almost to the date.all service personal were excellent including the ones on the phone.
Wanda - Spring Branch, TX
Fridge / Icemaker repair
Nancy - Lago Vista, TX
Terrific Service and Education
Steve - New Braunfels, TX
Leo Cantu came to repair our Whirlpool dishwasher that is under warranty. He quickly diagnosed and repaired the problem (which was caused by the installation) and then took the time to explain the problem and solution to me. In addition, he also took time to answer several questions I had about our other kitchen appliances. He clearly enjoys what does and to educate his customers. His attitude and the quality of his service was stellar.
Clifton - Leander, TX
James provided service on both 4/22 and 4/26. He was prompt, courteous and professional. He diagnosed and efficiently resolved the problem. Once the repairs were made, he was also kind enough to take a few minutes to move several items I was physically unable to do. His professionalism and demeanor result in James being a very positive asset to your company. If I have any future problems, I will ask for James.
Everything went perfectly
Cynthia - Horseshoe Bay, TX
Kevin - Austin, TX
Very Good Service
Friendly, Competent Service
Thomas - Marble Falls, TX
We were very pleased with the Appliance Express service experience from the scheduling to the outstanding service call. We had a no show on Good Friday with another provider and Appliance Express will be our new go to service provider in the future.
Fast and efficient service
William - Copperas Cove, TX
Arrived when they said and finished quickly. No fuss, no muss
Helen - Burnet, TX
Ramy - Georgetown, TX
Lars - Canyon Lake, TX
Our appointment was cancelled with Lowes warranty, and they never contacted Kevin to let him know. But he did contact me and was very polite.
Nancy - Cedar Park, TX
He was knowledgeable and helpful
Martin - Kyle, TX
Excellent service, outstanding techs!
David - Georgetown, TX
We've had some follow up items in our new home addressed by Appliance Express. All of the techs communicated prior to arrival and showed up as scheduled. Techs were well groomed, courteous, knowledgeable and professional. Once the warranty period expires, we will continue to utilize Appliance Express.
Great, friendly service
Kari - Georgetown, TX
He was very helpful and let me know I need to quit using some of the things I do and need to get cleaner.
Sandy - Round Rock, TX
Cervantes - Hutto, TX
Excellent service. Can’t speak to price as I have an extended warranty on my washer and dryer with Lowe’s and did not pay anything out of pocket. Lowe’s sent you out to me.
Don - Atascocita, TX
James was on time and took care of the issue quickly and completely
Luke - Spicewood, TX
I always call on them for our appliance needs and are never disappointed
The very best ever in every single way
PhilGB - Georgetown, TX
I just cannot say enough how impressed I am with this company. We recently had two back-to-back appliance problems - ovens and washer. Our tech, Jonathan, was a true expert on both Whirlpool and Maytag. He not only knew how to repair the appliances, but he gave us several good tips on how to use them better. I had left online requests for another local servicer that I had used before but got no answer. Then I called that servicer and was promised a call back from someone in repair. That never happened. What a difference to call Appliance Express: the lady took my information AND scheduled the service call AND told me who would come. She told me that based on my description, the tech would try to bring appropriate parts. In other words, one phone call was all I had to make. The company followed up with automated reminders and confirmations. When there was a potential delay, they let me know. When the washer broke while waiting for the final service on the ovens, they worked with me to do both appliances at once to save me money. This company excels like no other in communication and quality of service. And it's a family-owned, Georgetown, Texas business. Communication is a really big deal with me. If I call a business and want to give them my money, and they don't even respond right off the bat, why would I deal with them? Appliance Express gets it.
Karin - Hutto, TX
Andy was great! Very nice and respectful.
GOOD SERVICE AND FRIENDLY, PROFESSIONAL.
William - Lexington, TX
Amazing Customer Service
Eric - Austin, TX
The technician identified the problem, informed me of the problem and also taught me on how I can help prevent any future issues with just a few quick and easy steps! He went the extra mile and then some!!
Sandi - Hutto, TX
Abdul - Austin, TX
Great Service, professional and polite as well.
Matt - Marble Falls, TX
Shannon - Austin, TX
John - Austin, TX
He was very kind in sharing some useful tips for our oven, as well as other Whirlpool appliances, and helped us correct a mistake due to the builder’s negligence!
Sergio - Round Rock, TX
Andy very professional thanks
Austin - Leander, TX
Maxwell - Austin, TX
Some of the best service from someone in a long long time. Everything was great!
Patty - Hutto, TX
The technician was awesome and was diagnosed and fixed it in record time. Your service call fees are a bit high though.
Yacine - Round Rock, TX
It was a pleasure meeting Lou. He is a awesome technician
Great Service, Awesome Technician
"Speasmaker - Waco, TX
The tech was on time, courteous, explained,and ensure I understood the process.
Excellent service, and he was very knowledgeable.
Gene - Kingsland, TX
Great customer service
Lisa - Hutto, TX
Andy is very professional, polite and friendly. Very helpful. Great customer service skills. Thanks again for your help with our dryer
Wendy - Austin, TX
Showed up on time and completed the repair in a timely manner.
Had Appliance Express come out to check my dishwasher in my new home. Unit under new home warranty. Problem was with the liquid rinse dispenser. Jonathan arrived on time, as notified. Explained I read instructions and noticed, after 1st use, the fluid would no longer drain into the dispenser tube use during rinse cycle. Plus, I was using a clear liquid rinse product so, you couldn’t tell the level of fluid in the dispensing tube. The instructions don’t tell you that, when you fill the unit, you don’t need to refill it every wash cycle. It dispenses the liquid a little at a time, over several wash cycles. If one is not used to today’s fancy new products, and the instructions are not clear in the use of them, how are you supposed to operate a product correctly? Thanks to Jonathan and, his understanding nature, I was advised of the proper use of the u it. He even read the I instructions for the liquid rinse unit and, agreed, that they weren’t clear. Thanks for your understanding Jonathan and assistance. Great tech for your company. Appreciate time and patience in this endeavor.
Outstanding Service Quality
Richard - Driftwood, TX
Professional, friendly and efficient
Galit - Cedar Park, TX
Keith - Canyon Lake, TX
Kevin came in diagnosed the problem and had a quick resolution. Very respectful, seems like a go getter. I couldn't be more pleased.
Continued good service
James - Austin, TX
Rebecca - Killeen, TX
He was very friendly and effecient!
Gary - Leander, TX
James did an awesome job repairing our dishwasher. The one week turnaround time for repair parts was not a problem at all, and he arrived on time for both the discovery and repair visits.
Best technician ever
Jerome - Dripping Springs, TX
Called while on his way. On time. Friendly. Serviced our appliance in a super fast manner. Would recommend to everyone I know. Thanks Brandon!
Great efficient customer service!
Jamilah - Austin, TX
Tyler was kind and took off his shoes when he entered my residence. He was very courteous and fixed my overhead fan promptly.
Leslie - Blanco, TX
Great Service. Would Recommend!
Kris - Wimberley, TX
Bob - Lakeway, TX
Donald - Austin, TX
Luis was on time and quick. Answered all my questions and was a pleasure to deal with.
Evelyn - Austin, TX
My dishwasher stopped working I called Appliance Express and described what problems I was having. I didn't have to wait too long for service and they brought the part I needed. The price was far less than having to buy a new dishwasher.
Lois - Georgetown, TX
Jan - West Lake Hills, TX
Cary - New Braunfels, TX
Timely and professional. Knowledgeable about the product.
Andrea - Hornsby Glen, TX
Joseph was really polite and helpful. He provided great service and communicated with me every step of the way.
Carole - Austin, TX
Kevin came to work on my Whirlpool washer. He did maintenance on it and gave me some good tips. He was very nice and very professional. It was a good experience.
Tom - Austin, TX
Our dish washer was not cleaning the dishes. Scott came and was excellent. The bits of food had been in the food over the holidays while we waited over Easter for our appointment. We had no problem with that. But after he left we washed and the machine still left food from the old dishes on the dishes. We are going to try again with fresh dishes later to see if the fix worked.
Hayley - Austin, TX
Efficient and effective
Charles - Georgetown, TX
Technician was friendly, quick, and knowledgeable
Deborah - Canyon Lake, TX
Overall, a great experience. We had to wait an extra week for parts that were not needed (ordered and deemed necessary by another technician). Otherwise, everything was great....thank you!
Painfully slow and filled with errors
Leeann - Waco, TX
The electricity went out on my Kitchenaid dual fuel range so the oven didn't work. The first service person diagnosed that he needed two parts. One was no longer made. I actually had that part in my possession from a service call in 2017 but it could not be used because it was not certified by Appliance Express. Kitchenaid found the part and shipped me TWO of the same part. The service person returned and found that the second part had not been ordered so I had to wait until the second needed part was sent. The first service repairman had not documented the need for the second part. Finally after one month the oven was repaired.
Heming - Austin, TX
Great, clean, friendly
Thomas - Pflugerville, TX
Had a great exoerience with my warranty repair on my dishwasher.
Thomas - Marble Falls, TX
Clif was knowledgeable, professional, and pleasant to work with.
On time, professional
Martin - New Braunfels, TX
Kevin was on time and efficient in his work great job!
Angie - Kyle, TX
Hanumantha - Pflugerville, TX
Dave - Marble Falls, TX
Clif was very knowledgeable and professional. He went about his business very efficiently, wasted no time during the repair. Highly recommend him as a tech.
Neta - Austin, TX
Dubelsa - Cedar Park, TX
The whole experience with Appliance Express was outstanding. The follow up email to confirm appointment, to the expected time of arrival, to Lou professional attitude was great.
Great service, but service charge high.
Paul - Austin, TX
Considering that I had given a correct diagnosis of the problem, I think the service charge was somewhat excessive .
Awesome Service by Kevin
Marisela - Kyle, TX
Kevin came twice to work on our washer. He was very professional and was happy to answer our questions.
Very efficient. . Great Service
Faye - Austin, TX
Works more efficiently.
Lengyel - New Braunfels, TX
I like the way this company sends texts to confirm appts. and also calls when the technician is on the way. Robert was cordial and professional.
Francis - Georgetown, TX
Joel was on time, polite, and friendly. He got the repair done very quickly. Thank you.
GDIII - Austin, TX
Jasmine - Kyle, TX
Prompt service, very polite
Beverly - Austin, TX
Kevin arrived just when he said he would. He communicated thoroughly all through the process, and finished the project quickly. I'd use this company again!
Bad repair, long wait, and expensive
Robert - Georgetown, TX
Service required was to replace a burned out heating element in a clothes dryer which was done. However, the next day when I turned on the dryer, it made a loud thumping noise which I had never heard before the repair. It sounded like the drum is out of balance. The repair man should never have left our house with the dryer in this condition. The time to get service was 5 days which borders on unacceptable.
Stephen - Austin, TX
My 4 year 4 month old KitchenAide dishwasher went on strike. I called Appliance Express. The call was handled professionally. We set an appt. It was Verified. The Tech called with in the assigned window. He showed up on time. The dishwasher was repaired.
SB - Austin, TX
Randy - Round Rock, TX
Lou was very knowledgeable, tested and corrected the problem quickly and efficiently.
Joyce - Austin, TX
Anthony - New Braunfels, TX
Brian - Liberty Hill, TX
Our tech did great! We have a working appliance!
Esther - Pflugerville, TX
Andy was prompt, very pleasant and professional. Very informative and helpful! Thanks so much!
Mary - Austin, TX
Paul R did a great job
Patricia - Austin, TX
Great Service, Would Hire Again!
Yao - Cedar Park, TX
Lou was sent out as a response to a Whirlpool ticket. I understand that AES is a contractor for Whirlpool in my area, and Lou provided excellent customer service. He was timely and personable, answered all of my layman questions and took the time to discuss my options and was thorough in checking out my appliance problem. Would definitely recommend to anyone who is experiencing trouble with appliances and isn't handy themselves.
EJames - Austin, TX
Thanks to Leo for an informative and professional service for my dishwasher. And he was very friendly.
Paul was great.
Kenneth - Austin, TX
Neomie - Austin, TX
An enjoyable informative technician that gave so many neat tips regarding all my appliances. Located problem in a timely manner and called even after I received notice that he was running late letting me know he had not forgotten about me. He is a true asset to your company! Very personable!
Cynthia - West Lake Hills, TX
Luis kindly fixed our fridge without a glitch - left everything clean and finished under estimated time.
Keri - Leander, TX
Everything was awesome!
Good service. On time. Friendly. Knowledgeable
Sam - Georgetown, TX
Mark - Leander, TX
Technician quickly diagnosed problem, ordered parts, returned 2 days later to fix. The company is excellent at communicating and showing up when they are scheduled. The tech calls 30 minutes before he arrives which is helpful. Tech was professional and friendly.
Jo - Lorena, TX
Did a great job
Excellent service-very professional
Joe - Austin, TX
Technician very knowledgeable
Martha - Leander, TX
Great customer service
Great service !
Diana - Elgin, TX
Great device! Arrived on time!
Kristen - Liberty Hill, TX
Martha - Cedar Park, TX
Very positive experience
Efficent, friendly service
Donna - Hutto, TX
Repair person was punctual and quickly identified the issue. He immediately made repair. Very pleased, will use again!
Brenda - Lakeway, TX
On time. Knowledgeable. Friendly. Fixed problem.
Jennifer - Florence, TX
Al Rhoden came to our home on time, was incredibly courteous and professional, and fixed our issue quickly. We are very pleased with the service.
Carrie - Cedar Park, TX
Zachary - Austin, TX
Verlene - Killeen, TX
Wanda - Spicewood, TX
He was very professional Did a good job.
Very pleasant and professional .
Carol - Manor, TX
Galen - Houston, TX
Great Service and Awesome Staff
Joseph - Hutto, TX
I highly recommend Appliance Express. They've been to my house several times (for different repairs). Their repair staff are very professional and friendly. They also know their stuff.
Brian - Killeen, TX
Overall great service technician
Terry - Wimberley, TX
Luis was here on time and quickly diagnosed the appliance problem. He had it fixed in no time and provided excellent service.
Ralph - Belton, TX
Happy problem has a resolution
Marylin - Horseshoe Bay, TX
Gina - Round Rock, TX
Great and kind service!
Galit - Cedar Park, TX
Very good, thorough service.
Zack - Pflugerville, TX
Francis - Lakeway, TX
Hopefully the problem will be solved. Need to wait a few days
DH - Spicewood, TX
Paul is always professional and quick to resolve our appliance issues.
Knowledgeable and informative
Tasha - Austin, TX
He also told me of another known issue that will likely come up in the future and how to take care of it myself.
Awesome service. thank You
Rebecca - Liberty Hill, TX
Sharon - Dripping Springs, TX
Thanks, Brandon! You did a great job!
Knowledgeable technician. Fixed the issue quickly and completely.
Luis did an excellent job!
Refrigerator Ice maker service
Deborah - Austin, TX
Don - Austin, TX
Lisa - Waco, TX
Respect to Convenience rated as below average relates to the company, not the agent. Your company only services my area twice a week, and the original scheduled time was 8-4; this wide range is highly inconvenient to customers.
Marcia - Kyle, TX
Kevin was great. Unfortunately, it took a while to figure out the problem. Was without a working fridge for over 3 weeks. Would work for a day or 2 after the first 2 visits. 3 different visits from Appliance Express.
Kristin - New Braunfels, TX
Vernon - Austin, TX
Very thorough, great service.
Newton - Waco, TX
Cliff - Austin, TX
Luis was quick to diagnose the issue, fixed it immediately, and even gave me advice for other common maintenance and small issues I might encounter. Thanks!!
Good to Know
Janice - Georgetown, TX
Although my repair was not complicated Steve took his time to explain a lot of features I did not understand. I greatly appreciated it and would ask for him again.
Bettye - Austin, TX
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Arrived onsite for freezer frosting over. Defrosted system. Found control and thermostat faulty. Replaced parts. Tested system. Found gasket not sealing completely. Ref worked gasket. Tested system. Everything works as designed. Job complete.
MICROWAVE KITCHENAID KMHS120EBS1 Arrive onsite for dead mw. Tested system. Found fuse faulty. Replaced fuse. Tested system. Everything works as designed. Job complete.
RANGE WHIRLPOOL WFE525S0HS1 Arrived onsite for elements not working. Tested system found top left burner and switch faulty. Replaced parts. Tested system. Everything works as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site to diagnose one refrigerator with ice dispenser not dispensing. Customer informed me that the dispenser door would ice over regularly and not open until they got the ice out. Ordering new ice door and dispenser motor. Could not verify which was allowing the air leak, replacing both doors. Office to reschedule when all parts are available. ; ordrng 1 W10702031 (door-ice) and 1 W11189145 (door-ice) and 1 W11244274 (door-ice)"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and inspected refrigerator and found it is unplugged by homeowner and is not running. After reconnecting to power found 120 V to inverter but compressor is not running. Spoke with tech line and they recommended replacing inverter 7728423391. After speaking with tech line found pantry UI is not showing any power and found harness is damaged. Will also bring these back if needed Inverter , pantry UI harness, pantry UI, harness labor labor; ordrng 1 W11087200 (invrtr-box) and 1 W11170612 (PANTRY UI HARNESS) and 1 WPW10769076 (cntrl-elec)"
REFRIGERATOR IKEA ID5HHEXTS01 Arrived on site for refrigerator not dispensing water and leaking. Tested and inspected unit and found water tube in door is broken inside door and whole door will need to be replaced to fix issue. I
MICROWAVE WHIRLPOOL KOCE500ESS01 Arrived on site to replace turntable ring for microwave. Replaced part and tested unit. Found all is functioning properly at this time.
DISHWASHER FRIGIDAIRE FFBD2412SS0A Arrived onsite for unit leaking. Did see floor had previous water stain looked like was leaking in between the door. Tested unit. Could not replicate the issue. Let customer know possibility that the dishes may be placed in odd ways causing the water to drip out. No leaks at this time. Job complete
VENTHOOD KITCHENAID KVUC600JSS0 Arrived onsite to test unit for damage. Tested unit found damaged damper. Unit not installed. Left damper with unit. Unable to test unit being uninstalled. Job complete.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range not heating properly. Performed whirlpool temperature test at 350° and watched high and low swing cycles and found average temperature at 352° all operations are normal. No gas leaks present at time of service.
REFRIGERATOR GE GTS22WCPCRBB Arrived on job to replace control. After replacement test operation air flow good. No leaks detected at time of service
DRYER MAYTAG MED6630HW0 Arrived on site for leaking dryer . Found valve on steamer having a drip . Customer prefers just to have the steam not hooked up to water . No repair needed . Water will be disconnected from dryer . . Job complete .
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of freezer light not working and upper fresh food lights not working, found failed module in freezer section, I replaced module, unit tested good."
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite and repaired ice maker with adjustments to existing position. All checks good nit is now operating as designed.
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested manually. The unit operated as designed and showed no error codes. I turned the unit on and when the water began to dispense into the reservoir, the water dispensed slowly and the filter head began to drip/leak. Due to the slow fill and leaking, I am ordering the filter head ad will return with all prescreened parts. Unit turned off before leaving. No water leaks observed at the end of service. ; ordrng 1 W11266112 (housing)"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for refrigerator no cool in both sections. Upon inspection I found a good amount of oily substance under and near the compressor. I also found that the compressor is pulling 2.5 amps while running which is slightly high. The compressor is running but no evidence cooling in both compartments and no frost pattern. This unit will need a sealed system repair. Ordering (W11116006) fresh food evaporator. (W10832994) compressor (WPW10143759) drier (W11094466) 3 way valve (W10913906) access valve. (W11087200) inverter just Incase. Requesting SS tech and 2 hour job for sealed system repair. Office to RS with customer. ; ordrng 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11094466 (valve) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher noises. Upon further inspection, the builder advised that the inspector said the unit is too loud and maybe missing the sound insulation wrap. I find the sound shield in place but not wrapped correctly. I place the unit in diagnostics and tested showing no error codes. Unit is operating as designed. I pulled the unit out and adjusted the shield and retested. Unit continued to operate as designed with normal sounds. No water leaks observed during service, job completed."
WASHER WHIRLPOOL MHW8630HW2 Arrived on job to replace control and harness. After replacement test operation all functions working properly. No leaks detected at time of service
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for damaged panel. Tested unit found damaged panel. Unable to install new one due to damage on the new panel. Ordering part#W11097777. .; ordrng 1 W11097777 (PANEL)
MICROWAVE WHIRLPOOL WMH32519HW3 "Arrived on site to inspect microwave not venting. Upon further inspection, I tested the unit fan and could hear it coming on, but could not hear the damper opening. I pulled the unit from the wall and found the damper badly bent. I removed and replaced the damper and retested and the unit is operating as designed. Job completed."
DISHWASHER GE PDP715SYN0FS "Arrived on site and reset TCO per recommendation, Confirmed connections to heating element are correct. Advise customer to use less detergent, run hot water before starting cycle, and use dishwasher magic to remove all soap buildup. No water leaks from connections at time of service, job complete"
REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived on job for complaints of freezing temperature. Check thermistor, in range recommended replacement of control and UI. ; ordrng 1 W11269232 (CONTROL UI ) and 1 W11399844 (CONTROL )"
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for cooling compliant. Unit powered itself off,diagnosed a defective control. Installed a new main control added adhesive to gaps between liner and cabinet"
REFRIGERATOR KITCHENAID KRFC300EBS01 Arrived onsite for unit making a noise inside refrigerator. Heard unit making a noise. Found that the control damper was half working. Replaced control damper. Tested unit. Unit test good. No issues at this time. Job complete
RANGE WHIRLPOOL WFG525S0HV1 Arrived on job to replace igniter and panel. Replaced panel but igniter wrong part. Ordered burner head. ; ordrng 1 WPW10515455 (burnr-head)
DRYER AMANA NED4655EW1 "Arrived on site for drum loose . Found nails stuck in front felt forcing drum off felt . Removed nails ,all checked normal. No lint build up at time . Job complete ."
DRYER GE GTD42EASJ2WW Arrived on site and installed new base and top bearing. Tested operation and found unit working properly. Job complete
REFRIGERATOR KITCHENAID KBFN506ESS01 Arrived on site for door issues. Found bushing on hinge to spring not fully secured to hinge causing arm extension not to operate keeping switch closed. Installed bushing to hinge correctly tested door operation unit working as designed.
WASHER WHIRLPOOL KAWS677EQ0 Arrived on site to diagnose a washing machine with the timer that is not turning properly. Found no mechanical failures or repairs needed at this time. No leaks were found at time of service.
WASHER MAYTAG MVWC565FW1 Arrived onsite for unit not starting to pour in water. Tested unit. Found that drain motor was not working and control would not let unit start. Replaced drain motor and control. Tested unit. Unit test good. No leaks at this time. Job complete
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to test unit for not cleaning. Tested unit found bad inlet valve causing unit to not receive water. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
REFRIGERATOR LG LFX28968ST/02 Arrived on site to install previously diagnosed parts. I gained access to the drain tube and replaced with new. No water leaks detected. Job complete.
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site to test unit for damaged cooktop. Tested unit found cooktop was scratched. Replaced cooktop, tested unit, unit works good. Job complete."
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site to test unit for damaged control panel. Tested unit found dent on control panel. Replaced panel, tested unit, unit works good. Job complete."
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site for freezer door frozen shut. Unable to open freezer door advised customer to defrost unit
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for the dishwasher front panel with a dent in it. Upon inspection found that the front panel had a dent. Replaced panel and dishwasher tested fine complete
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for the dishwasher front panel with a dent in it. Upon inspection found that the front panel had a dent. Replaced panel and dishwasher tested fine complete
WASHER MAYTAG MVWB835DC4 Arrived on site for washer not starting . Ran diagnostics got latch error code . Tried and failed manually engaging lock . Ordering latch . No water leaks detected at time of service. .; ordrng 1 W10861642 (latch)
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived in site for frost build up in the freezer. I inspected the unit and work area. I found the light switch frozen closed. I removed the ice and the light came on. I inspected the door gasket and found part of it not sealing to the freezer door properly. I inspected the drain tube and evaporator and found everything sealing properly. I am ordering a freezer gasket to complete the repair.; ordrng 1 W10571967 (frz door gasket (gr))
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site to test unit for unit not heating and unit stoping at 8 seconds left. Could not pull unit out due to right side door broken keeping unit from coming out hitting cabinet. Will need 2 man job advised customer we will need to man and may still not be able to get unit out. ; saved tckt
REFRIGERATOR WHIRLPOOL KRSC703HPS00 Arrived on site and parts are not correct and will need to be reordered; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 1 W11172798 (CONTROL)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite to test unit for not making ice. Replaced bail arm and extension due to ice maker not completing full cycle. Retested unit and ice maker did complete full cycle. Made customer aware that if issue continues, the wire harness may need to be replaced. Job complete."
REFRIGERATOR WHIRLPOOL KRFF707ESS00 Arrived on site to diagnose refrigerator where ice bucket is now longer seating. Took dispenser apart and found shaft seated fine. Found that the screw that holds the bottom collar onto the auger shaft is stuck backed out. Tried retightening but it won’t move. Ordering a new ice bucket assy to be shipped to customer since a technician is not necessary to install. Call complete.; ordrng 1 W11129522D2C (ice-contnr D2C)
WASHER WHIRLPOOL WFW75HEFW0 "Arrived to inspect long drain issues.Placed the unit in diagnostics test mode and unit had the following error codes.F9E1F3-E1F8-E3F5-E2Disassembled the unit, removed and replaced the water level sensor, cleaned out the air trap assembly that was caked with debris.Removed and replaced the pump.Reassembled and tested the unit and unit tested as designed with no issues.All water lines were dry at the time of service.Cleaned work area.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher heating element broken. During inspection found that the heating element is broken. Will need to order the heating element office to schedule. ; ordrng 1 W10518394 (heater)
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived onsite for unit right side door not shut properly or by itself. Tested unit. Did not find any issues with the doors or leveling of the unit. No issues at this time. Job complete
DRYER WHIRLPOOL WED5620HW1 "Arrived on site to inspect dryer for not starting, replaced console per last visit, tested for all functions, no problems found. Complete"
DRYER WHIRLPOOL WED5300SQ0 "Arrived on site to inspect dryer not working. Upon further inspection, I found the door switch was broken. Using my jumper wire, I tested the unit and it is operating as designed minus the door switch. I removed and replaced the door switch and retested and the unit is operating as designed. No lint observed during service, job completed."
DISHWASHER FRIGIDAIRE FBD2400KB12B "Arrived on site for dishwasher not starting . Found door latch had failed . Replaced latch , unit is now operating as designed . No water leaks detected at time of service . Jon complete"
RANGE FRIGIDAIRE FCRC3012ABA Arrived on site for top elements. Unit is doing exactly doing as designed with new elements . Job complete .
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to install previous diagnosed parts. I removed the front left and right rear burner heads and replaced with new. I tested the burners and they both ignite properly. Job complete.
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site for oven not working after broil. I inspected the unit and work area. After talking to the customer about how they are broiling, I found out they are leaving the door cracked during a broil. I spoke to the customer about how the unit is designed on the it actually pulling in air right under the control panel to cool the controls and if the door is open during a broil it will pull in hot are and blow the thermal fuse. I gained access to the thermal fuse and found it opened. I am ordering a thermal fuse WPW10545255 and .; ordrng 1 WPW10545255 (fuse-thrml)"
DISHWASHER GE GDT665SSN2SS Arrived to inspect GE dishwasher not starting.Confirmed the complaint and found the unit was stuck in drain cycle.I cycled the power at the breaker.Unit reset itself and now operates as designed.Customer satisfied.Job complete
COOKTOP JENN-AIR JGC8430BDW Arrived on site to deliver a cooktop knob. Job completed.
REFRIGERATOR KITCHENAID KFIV29PCMS00 "Arrived in site to install previous diagnosed parts. I installed new control kit. I tested the water dispenser and found no water coming out. I water valve is turned on. I tested the dispenser switch, it showed good continuity. I tested the water valves and showed a constant 12v to both and nothing changed when I toggled the dispenser. The office will reschedule during the week, so we can call techline. ; ordrng 1 W10859326 (harns-wire) and 1 WPW10341329 (water valve assy) and 1 WPW10455331 (valve)"
WASHER MAYTAG MVWB750WR1 Arrived onsite for unit not pouring in cold water. Tested unit. Found that valve is not responding to put In Cold water. Replaced valve to unit. Tested unit. Unit test good. No leaks at this time. Job complete.
REFRIGERATOR KITCHENAID KBFS20ETSS00 Arrived onsite to test unit not making ice. Tested unit and unit would not harvest ice. Need to replace icemaker with harness. Veggie drawer was broken WPW10143396 and deli end cap WP12656105. Need authorization.; ordrng 1 WP12656105 (endcap) and 1 WPD7813010 (harns-wire) and 1 WPW10143396 (pan-crispr)
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found error E5 for ice maker time delay. Tested ice box fan and it’s not working properly. Tested ice maker and it is working just fine and filled with water. Found that there is an air leak on the top left hand side where the ice maker compartment meets with the liner causing a lot condensation. Ice compartment and liner gaskets will need to be replaced. Ice box fan , HV board, UI will need to be replaced to fix the ice making issue.
REFRIGERATOR FRIGIDAIRE FGHD2368TF Ordering ui; ordrng 1 5304512624 (UI) and 1 5304513303 (UI)
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site for oven showing error code f8e0. I inspected the unit and work area. I found the unit showing error code f8e0 and f6e4. I tested voltage from the control to the blower motor and found it sending good voltage every time. I replaced the main control due to the mismatch error code. I am ordering the blower motor and the main repair harness just in case. Both are expart the office will schedule when we have an eta on parts.; ordrng 1 W11225368 (harns-wire) and 1 W11248652 (blower)
DRYER ROPER RED4516FW0 Arrived on site for dryer that won’t heat. Inspected unit and work area. Customer advised that the unit would not heat and the timer would not count down. Removed terminal block cover and found power cord L2 line burnt up and completely detached from the terminal block. Checked terminal block to ensure no damage done to the terminal block or the L2 line and found everything in tact. Advised customer they would need to buy a new power cord to resolve their issue. Call complete.
DRYER WHIRLPOOL WED560LHW0 During operation of unit. Found that parts of the housing and exit pipe where chattering against each other. Used pads to quite the noise. Also let maintenance know that the vent hose was too short and crushed. Needs to be replaced. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for water collecting under the pantry drawers in the RC section. Upon inspection I found water standing in the reservoir under the pantry drawers and ice build up in the front of the freezer door in the FC section the customer stated that they had someone come out and defrost the drain pan recently then the unit worked for 6 months and stopped draining and collected water again. I accessed the back of the unit to check to drain tube for debris. I found the drain pan bone dry. I also found a decent sized air gap on the rubber piece that connects the drain tube to the chassis. This gap can let air to get up into the evaporator drain causing ice to form and block the drain hole. I advised the customer on how to defrost the unit to free the drain for water to flow correctly. . I also advised the customer to let us know if the issue returns shortly after defrosting and we will come out and do some more tests. Specifically on the pantry UI a
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site to inspect washer door not closing. Upon further inspection, I attempted the close the door and it would not latch. Placed the unit in diagnostics and it showed error codes F5E1 & F5E4. Cleared the codes but the door latch would not open and the door continued to not close. Looking at the latch, I found that the actual latch itself was damaged. I removed and replaced the latch and retested. Unit is operating as designed. No water leaks observed during service, job completed."
DISHWASHER UNKNOWN UDT555SAHP0 "Arrived on site for customer complaint of unit door handle falling off, found the nut that the set screw screws into was not in the proper position which caused the set screw not to set properly. I adjusted the nut and tightened down the set screw, unit tested good."
REFRIGERATOR KITCHENAID KBFS25ETSS00 Arrived onsite for the refrigerator doors not sealing properly. Found that both door gaskets are torn. Ordering parts and office to schedule. ; ordrng 2 W11368721 (GASKET)s
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of gas leak, bubble tested regulator and incoming gas line connections, tested good, found leak coming from manifold, ordering manifold. ; ordrng 1 W10594396 (manifold)"
DISHWASHER KITCHENAID KUDC10FXSS4 Arrived on site to install previous diagnosed parts. I gained access to the control and control panel and replaced new. I replaced all 4 wheels sets new. Unit is operating as designed no water leaks detected.
REFRIGERATOR WHIRLPOOL KSSC48QVS10 Arrived on site for no ice. Ran diagnostics on optics test passed,found icemaker stuck in mid harvest diagnosed a defective icemaker. Installed a new icemaker,icemaker ran through a cycle and filled with water.
REFRIGERATOR KITCHENAID KBSD602ESS01 "Arrived on site for no lights in freezer section. Diagnosed a defective led module in freezer,removed defective module installed a new led module powered unit on all leds working as designed. ; used 1 W11462342 (LED MODULE) from stock"
FREEZER WHIRLPOOL WRX735SDHZ00 "Arrived on site to diagnose refrigerator with frost building in freezer section. Checked freezer compartment and found all the frost in the front of the compartment around the door. Found a gap,in the door gasket on the top side where it meets the liner. Provided customer 2 options. First option is that I attempted to mold the door gasket with a heat gun to seal. Other option was if gasket does not seal we can replace. Used a heat gun and sealed gasket to liner. Seal is holding. Advised customer to leave closed for several hours to let gasket firm up.
FREEZER WHIRLPOOL WZF34X18DW03 "Arrived on site for customer complaint of frost build up on inside on top of freezer. Found door seal was not sealing properly, I adjusted door upwards, unit sealed and tested good."
REFRIGERATOR WHIRLPOOL WRT519SZDM05 Arrived onsite and found unit wiring improper on back side. Restored function by correcting wiring to compressor and fan. Unit is now operating as designed.
DRYER WHIRLPOOL WED9620HW0 Arrived to inspect dryer drying issues.Found the customer has loads so small the dryer sensors aren’t properly reading the dampness of the clothes.Restored factory settings and unit tested as designed.No report codes found.Job complete
WASHER MAYTAG MVWC360AW0 "Arrived on site for washer that’s not spinning out clothes. Inspected unit and work area. Placed an in-service diagnostics and found an F0 E2 (oversuds condition) and F9 E1 ( long drain) error codes. Around the unit to an auto test and unit worked as designed. Please do not in a manual high speed spin speed test and a manual agitation test. Unit worked as designed. I said call tech line and spoke to Red SR# 7728409833. He advised that since we had both F0 E2 and F9 E1 codes, that would verify an oversuds issue. He asked me to let him know what kind of soup they were using and I mention they were using 10x concentrate laundry pods. He mentioned that ways way too much soap and if the unit couldn’t get rid of all the suds, the unit would try to flush out the suds again. If the unit could not get rid of the suds, the unit would not spin out correctly. He advised to have the customer switch to basic HE pods and if that didn’t work, switching to basic HE liquid soap
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site to test unit for oven not igniting. Tested unit found ignitor was not sparking. Replaced ignitor, tested unit, unit works good. Job complete."
REFRIGERATOR KITCHENAID KSSC48QVS02 Arrived on site for no cool found ui dead,no power to ui,replaced main control kit,powered unit on ui not functioning,good voltage to ui after control replacement unit will need control boxLm only; ordrng 1 LMONLY (LM ON,Y) and 1 WPW10468941 (CONTROL BOX)"
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Arrived on site for ice maker not working. I inspected the unit and work area. I found error code e2 for the ice maker. I tested the ice maker harvest and found it not working. I did an ice maker fill test and found the valve working. I inspected the ice maker it’s self and found no ice build up or blockage. I power cycled the unit. And tested the ice maker, it harvested and filled as designed. Job complete no water leaks detected.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for unit turning on by itself. Found bad console replaced console test unit and found bad control board too. Replaced board and found both parts shorted again. Will order console and control and replace both at same time. ; ordrng 1 W113022464 (PANEL) and 1 W11305297 (CONTROL)
RANGE WHIRLPOOL WFG525S0HZ1 "Arrived on site to inspect range oven door not closing. Upon further inspection, I found the door not staying closed. I found that the spring hinge was broken. I removed and replaced the hinge and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
REFRIGERATOR WHIRLPOOL MDB8959SKZ0 "Arrived on site to test unit for not draining. Tested unit found drain motor jammed up. Unjammed drain motor. Tested unit, unit works good. Job complete."
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for previous diagnosed parts. Replaced light. Tested system. Everything works as designed.
REFRIGERATOR WHIRLPOOL ET20NKXAW01 "Arrived on site to inspect refrigerator side panels hot. Upon further inspection, I found the side panels and the top of the unit were extremely hot. I pulled the unit out and found the condenser fan not working. I turned the blades and the fan motor came on. Due to the 27 yrs of dust accumulation, the fan motor got gunked up and stopped working. I unplugged the unit and cleaned the fan blades and motor and around the fan motor. Also cleaned off the condenser coils and back cover. Plugged the unit back in and the condenser fan motor came on immediately. I advised the customer of my findings. No water connected to the unit, job completed."
RANGE WHIRLPOOL WW30430P Arrived onsite for the oven display not responding properly. During testing found that the overlay/keypad is causing the issue.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived onsite for a refrigerator to replace previous diagnosed sealed system parts. I found that the unit didn’t have a sealed system issue. The FC was at 1 degree and the RC was at 38 degrees when I arrived. Mr stated that the main issue was the ice production. Mr stated the door ice maker hardly ever works and the FC ice maker is very slow. I ran service test 120 and tested the upper ice maker. I had 12VDC to it and the motor was not moving. I replaced the ice maker and ran the test again. The ice maker went one direction and stopped not going back to home indicating the Triton control is defective. Will need to replace the Triton control. The FC ice maker has an out of range thermistor causing long harvest times. The FC ice maker needs to be replaced. Ordering parts authorization, W11225853 cntrl-elec & W10898289 icemaker. ; ordrng 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 1 W10898289 (icemaker) and 1 W11225853 (cntrl-elec)"
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site to diagnose dishwasher with sticky upper rack and broken wheels on lower rack. Examined unit and found top left slide had broken and the ball bearing enclosures were broken and stuck. Found 1 wheel missing wheels in need of replacement. Replaced slide and wheel. All is now working as designed. Call complete."
RANGE KITCHENAID KFED500EBS03 Arrived on site to test unit for upper oven not working. Found broiler working but bake not coming on. Test bake element and element test good. Ordering new control board W11156486. Office to reschedule ; ordrng 1 W11156486 (CONTROL BOARD )
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to inspect dishwasher for not washing, upon testing found the pump not running, replaced pump and found the control not sending voltage, replaced control, no problems found. Complete"
MICROWAVE FRIGIDAIRE FPMO209RFBY "Arrived on site for customer complaint of unit not displaying cook time/clock, no display. Ordering control board. ; ordrng 1 5304507213 (control board) and 1 CNOTE (OFFICE TO RESCHEDULE )"
WASHER MAYTAG MVWB765FW1 "Arrived onsite to test unit not powering on. Tested unit in diagnostics F6E3, F2E1, F6E2, error codes were given.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for unit not staying powered on. Tested unit. Found unit was glitch off. Replaced all controls. Tested unit. Unit test good. No issues at this time. Job complete
DISHWASHER FRIGIDAIRE FFCD2413UB Arrived to inspect dishwasher not filling.Confirmed the complaint and found the wire harness was not connected properly.Fixed the issue and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for fresh food not defrosting. Defrosted evaporator,replaced thermistor secured thermistor to correct location on suction line using a zip tie installed a new fan scroll,added sealer between gap where waterlines enter fresh food. Ran diagnostics good air flow defrost setting g to basic."
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived onsite for a refrigerator not cooling properly. Ms stated the unit would only dump 1 tray of ice a day. I found the FC at 16 degrees and the RC at 38 degrees. I found oil in the drain pan. I found where someone added a service tap to the factory drier and on the compressor. I had 150psi on the high side but was in a 12 psi vacuum on the low side and the unit would not equalize properly when the system was shut off indicating there is also a restriction issue in the system. The compressor was extremely hot. I explained to the customer the sealed system needed to be replaced.Ordering evaporator, heat exchanger, drain pan heater, compressor, dye drier, service tap, and mastic. Office to RS.; ordrng 1 212643 (sealer-gum) and 1 W10508992 (exchanger) and 1 W10841139 (compressor) and 1 W10913906 (coupler) and 1 WP2306094 (evaporator) and 1 WP2316878 (heater-pan) and 1 WPW10143759 (dryer)"
REFRIGERATOR GE ZISB48DYB Arrived on site for no cool in fresh food. Checked air flow to fresh food,air flow weak to no air flow,removed cover,damper fully open,opened freezer door,good air flow to fresh food,found no obstructions in front of vents. Advised customer to defrost refrigerator for 24hrs to possibly remove any ice that got into the return vent."
REFRIGERATOR FRIGIDAIRE FFFU13F2VW "Arrived on site to inspect upright freezer too hot on the sides and door not closing well. Upon further inspection, I found the unit unplugged. Plugged it in and after a few minutes of cooling, both sides of the casing were extremely hot. Checked the compressor and found no condenser fan and the coils run through the cabinet. Opened the door and when closing, found it does not close due to the air being pushed back. Also found that the lower hinge was bent. I adjusted the lower hinge and adjusted the door gasket and test3d the door. Unit is operating as designed. No water lines connected to unit, job completed."
DISHWASHER KITCHENAID KDFE104DSS4 "Arrived on site for dishwasher not washing. I inspected the unit and work area. I put the unit through a test cycle, I found the unit filling with water, washer motor not running, the unit drains and heats. I pulled the connectors for the motor assembly and found good voltage being sent when it is being called for I am ordering a sump and motor assembly WPW10605057 to complete the repair. The office will reschedule when we have an eta for the assembly as it is an expart. ; ordrng 1 WPW10605057 (pump and motor assy)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site to repair a broken glass shelf after repairs I tested out the door to make sure it will not fall down again. After repair I tested unit to make sure the drawer would not fall down again unit is working as designed. Call complete
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite to replace parts ordered by previous tech. Replaced drive motor. Did not resolve issue. Further testing unit. Found that actuator is not fully engaging to start agitating or spin. Ordered parts. Office to reschedule.; ordrng 1 W10721967 (CAM) and 1 W10913953 (actuator) and 1 W11156559 (harns-wire) and 1 W11256105 (cntrl-elec) and 1 W11395618 (CAPACITOR )
DISHWASHER BOSCH SHX7PT55UC/04 Arrived on site to replace control board and operating module. Replace d it’s parts test unit and unit still not working. Test unit with Bosch tech support and found bad control and dispenser. Ordering new dispenser 00645208 and control board again 00752741 office to reschedule. ; ordrng 1 00645208 (DISPENSER) and 1 00752741 (CONTROL MODULE )
DRYER WHIRLPOOL WED5320SQ0 "Arrived on site to inspect dryer for not starting upon inspection found no voltage, checked breaker and found the double breaker tripped, turned on breaker and dryer worked correctly
MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site to install PVC diagnosed parts. Inspected unit and work area. Replaced outer glass door, hinges, and nameplate and reassembled unit unit is opening and closing as designed. Call complete."
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to install upper rack rails to resolve broken right rail. Per service pointer replaced both rails with updated parts. Use AUTHO / S code S22916. All is working as designed. Call complete.
REFRIGERATOR BOSCH B36CL80ENS/02 "Arrived on site to inspect fridge for light issues, replaced control board per Bosch Techline and found no change, will need new diode. Will need to speak with Bosch for further issues, office to reschedule ; ordrng 1 10007092 (DIODE)"
COMPACTOR WHIRLPOOL KTTS505EPA0 "Arrived on site to inspect compactor not working. Upon further inspection, I found the unit door opened and when I attempted to open the container all the way, it resisted. Once I was able to get the container all the way out, I found that the right side rail was badly damaged and causing the container to jam up. I was able to get the container to close and tested the unit and it operated as designed. I am ordering a container assembly and the office to schedule return service. C.; ordrng 1 WPW10451276 (container)"
OVEN WHIRLPOOL KSGG700ESS1 "Arrived on site to inspect range oven not working and oven lights won’t turn off. I tested the door switch and it was good. Tested voltage at the lights and they were a constant 124V with the switch on/off. I removed and replaced the main control and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
DISHWASHER WHIRLPOOL KDTE104ESS1 Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Will order new sump and motor ; ordrng 1 WPW10605057 (SUMP AND MOTOR )
DISHWASHER KITCHENAID KUDE70FXSS4 Arrived onsite for previous diagnosed parts. Replaced vent. Tested system. Everything works as designed. Job complete.
DRYER KENMORE 796.910229 Arrived on site to diagnose dryer that was not heating. Performed diagnosis on unit. Found unit had power and would spin. Jumped the door switch to check ignitor. IGNITOR was not powering up and growing. Tested thermostats and found high limit by the ignitor open. Reset that thermostat and cleaned out lint around it. Found ignitor was also broken and element was separated. Replaced ignitor and retested. Unit is now firing and heating as designed.Call complete.
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for washer stopping mid cycle and won’t rinse. Unit was unplugged when I arrived. Once powered up it made a humming noise and would not change sequence or respond while trying to put into diagnostics. I replaced the control and the humming went away. I was also able to put it into diagnostics. I ran a manual test cycle and tried to engage the drain pump but it just made a loud humming noise and would not drain. I checked the wire harness for the pump but did not see any visible damage. I am ordering a new drain pump for repair. I removed as much water as I could to help with the water becoming stagnant. (W10919003) drain pump. . ; ordrng 1 W10919003 (pump-water)
WASHER MAYTAG MVWB835DW4 "Arrived on site ,replaced gearcase, slider and clutch . Ran calibration and diagnostics wash . All checked normal . No water leaks detected at time of service. Job complete ."
DISHWASHER KITCHENAID MDB4949SDM2 Arrived onsite for dishwasher not draining upon inspection I found that the drain pump is good but there was some sort of blockage in the drain hose. After further inspection I found that the hose that was installed on the unit was the incorrect hose and had a check valve at the garbage disposal port but was also very dirty. Job complete.
WASHER MAYTAG MVWB765FW0 Arrived onsite for washer showing error codes. When I arrived I found the unit dead and not responding to touch. I tested the UI and it I tested faulty I tested a new UI and the new one powered up but showed a F6 E3 indicating that the ACU could not read the UI. I will need a new ACU and UI to complete the repair.
WASHER MAYTAG PAV2300AWW Arrived on site to repair washer that was banging around. After further inspection before pair I found that the snap ring was so attacked and did not need to be replaced but all six of the springs were bad so I ended up replacing all six Spring and re-leveling the entire washer after repairs and I tested the washer and make sure everything is functioning. Unit is 100% functioning as designed.
REFRIGERATOR JENN-AIR JFC2290REM00 Arrived on site to replace glides for ice container. Replaced both glides and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
ICE MACHINE KITCHENAID krfc704FPS00 "Arrived on site to install previous diagnosed parts. I gained access to the evaporator and found it covered in ice. I defrosted the unit and tested the heating element, I had good continuity through the heating element. I checked the wiring harness and found no continuity in the wiring harness. I replaced the wiring harness and ran a forced defrost. I found no power going to the heating element. I gained access to the main control and replaced new. I activated defrost and found the heating element coming on. I also replaced the door side control, to fix a defrost issue. The unit is operating designed no water leaks detected
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for freezer light out and installed 1 module to repair lighting circuit. Unit is now lighting as designed.
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site to replace dispenser for washer. Inspected unit prior to repair and found soap dispensing system is fully operational but settings were set for highly concentrated detergent. Advised homeowner on findings and adjusted washer settings. All is working properly at this time. No leaks were found at time of service.
DISHWASHER MAYTAG MDB5600AWW
DRYER WHIRLPOOL MEDX655DW1 "Arrived on site for customer complaint of unit not starting unless physically rotate the drum by hand, found failed start winding on motor, I replaced motor, unit tested good. Motor is covered under warranty
DISHWASHER WHIRLPOOL WDF520PADW7 "Arrived on site for dishes not getting clean. I inspected the unit and work area. I found the filter full of food debris restricting the flow of water to the spray arms. I inspected the spray arms and found no restrictions in the jets. I inspected th wiring harness in the unit and found some of the connections not properly seated. I removed the connections and inspected for damage, I reseated all the connections properly. I ran the unit through a test cycle, and found it filling with water, the wash motor activating, it draining and heating. I did an amp draw on the unit while heating and found it pulling 8 amps when calling for heat. I spoke with the customer about how the filter effects how they unit cleans and if it isn’t cleaned regularly the dishwasher won’t wash properly. I spoke to the customer about using ones aid to help with the dishes drying. I also spoke to the customer about the proper way to load he dishwasher. The unit is operating as de
WASHER WHIRLPOOL WFW5620HW "Arrived on site and inspected washer and found bellow is torn at the top and drain pump has clothing in catch. Replaced bellow and cleared pump and washer is operating properly. No water leaks detected at time of service, job complete"
RANGE WHIRLPOOL SF385PEGB3 "Arrived on site for customer complaint of unit not igniting in oven properly, found failed ignitor. I replaced ignitor, unit tested good.
RANGE WHIRLPOOL WFG975H0HZ0 Arrived onsite to install previously diagnosed parts. I installed the control the switch harness and the oven sensor. Unit is working as designed. No gas leaks detected during time of service. Job complete.
VENTHOOD UNKNOWN UXT5236BDS1
RANGE JENN-AIR JDS1750FS0 "Arrived to inspect Jenn-air down draft F8E0 fan speed too low.Confirmed the complaint and moved the unit with assistance from the customer off the down draft fan underneath.Disassembled and removed and replaced the defective blower fan.Reassembled tested and unit gave the same failure code and wouldn’t heat the oven.See created note for further.Please schedule for 2 hours to calculate for labor time and distance.; ordrng 1 CNOTE and 1 CNOTE
WASHER WHIRLPOOL CHW9150GW0 Arrived onsite for the washer with error code no H2O. Called tech line and they stated to check the water pressure and the valves for any clogs. While checking the water pressure found that the cold water valve was turn off. Causing the issue. Turn valve back on and washer is working properly. Complete
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer not spinning or agitating. Upon inspection and putting the unit into diagnostics it would not go into spin or agitate it would just make a humming noise. I tilted the unit back and found that due to the padding in the carpet it caused the motor shield to rub and bind against the cam. I replaced the cam just Incase if wear and tear. The shield is warped causing it to constantly rub against the cam I attempted to manipulate the shield but it kept binding no matter what I did. Ordering a new shield for repair. I also advised the customer about the leveling feet and how the unit needs to be on a hard flat surface to properly function. They stated that they will be removing the carpet from the laundry room soon. (WPW10427633) shield. ; ordrng 1 WPW10427633 (pulley shield)
COOKTOP THERMADOR PCG366G Arrived onsite for the for the cooktop not working. Upon arrival found that the unit was installed in its location. Complete
DISHWASHER FRIGIDAIRE FGID2466QF Arrived onsite for damaged dishwasher door panel. I replaced the panel with new. Job complete
REFRIGERATOR GE GFE29HSDCSS "Arrived onsite for the refrigerator condenser fan motor not working. Replaced fan motor and it tested fine, refrigerator is cooling good and making ice. Complete"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to diagnose one dishwasher leaking from door area. Performed diagnostic optic and found door gasket squished in one corner and not sealing to door, and letting water run past. Replaced door gasket and retested. Unit is no longer leaking."
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for water collecting and or ice forming under the pantry pull out drawers in the RC section. I accessed the back of the unit and found the drain tube completely clogged up and a small gap in the rubber where it connects to the chassis which can cause air to get up into the evaporator and ice to form over the drain pan. I cleared out all the debris in the drain tube and sealed it with silicone. There wasn’t much ice formed when I arrived so I advised the customer to unplug the unit and set some towels under the pantry drawers and let it defrost for 1 day to clear the ice from the pan . job complete.
MICROWAVE WHIRLPOOL WMH31017AS1 Arrived on site for microwave causing a burning smell and not heating food. After further inspection I found that there were no error codes but the magnetron diary passing or not working junction with one another and was causing issues with food and not Heating and the magnetron itself was actually over and causing the burning smell.
WASHER WHIRLPOOL MVWB765FW3 Arrived onsite to replace parts ordered by previous tech. Replaced lid. Unit test good. No issues at this time. Job complete
DISHWASHER KITCHENAID KDTE704DSS1 Arrived onsite for a dishwasher to replace the previous diagnosed parts. Spoke to KC about the call. .; ordrng 1 WPW10469574 (vent asm)
WASHER MAYTAG MVWC465HW2 "Arrived onsite for washer making grinding noise. Tested system. Found gear case, and cam faulty. Ordering gearcase W11035747. ; ordrng 1 W11035747 (gearcase)"
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site and inspected washer and found water valve has failed, replaced water valve assembly and it is now working properly. Ran test 52. No water leaks from connections at time of service, job complete"
DISHWASHER JENN-AIR JDB1105AWS "Arrived on site to install previously diagnosed and ordered part. Due to the door latch failure, I removed and replaced the latch and tested. Unit operated as designed. No water leaks observed during service, job completed."
DRYER WHIRLPOOL WED560LHW0 "Arrived on site and inspected dryer and found it is rattling during operation, motor, housing and fan blade will all need to be replaced at once. ; ordrng 1 WPW10211911 (housing)"
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site and inspected range and found insulation on wiring harness has a void and two connectors in the harness are touching each other and tripping breaker. Separated them and added more insulation and range will now stay powered on. Job complete
DRYER AMANA NED4655EW1 "Arrived on site for customer complaint of unit not heating, found open heating element, I replaced heating element, unit tested good. I also found when dryer plug pushed all the way into the outlet, it doesn’t make a good connection and we have a power supply issue, instructed customer to to contact building management to have outlet checked/replaced."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite and found unit operating within range at a true 0 and 35f. Bumped up temperature setting to 39f to balance to spectrum and avoid the freezing of some items under the vent.
WASHER WHIRLPOOL MVW7230HW0 "Arrived on site and inspected washer and found saved codes F7E9, F7E4, F5E4, F7E8, F0E3. Set washer into a diagnostic cycle and found all functions are operating properly except motor is not engaging. Inspected blower assembly and found rotor is disconnected from washer and lying on the floor. Mounting bolt is nowhere to be found. Will need a new mounting bolt to correct the issue; ordrng 1 W10752189 (screw)"
ICE MACHINE UNKNOWN RF15IR "Arrived on site for a defective Evap thermistor. Replaced evaporator thermistor powered unit on,unit powered on and started ice cycle.
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 Arrived on site to perform sealed system repair for refrigerator. Upon removing fresh food evaporator found due to multiple repairs capillary line broke at heat exchanger weld. Contacted tech line and spoke with J.K.
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to diagnose washer that had an odor remaining after washing. Performed diagnostic. Ran test cycle and found all water is properly draining. I pulled the drain hose to check, and found about 1/4 inch of sludge on the end of the drain hose, showing it’s pushed too deep into the standpipe and siphoning standing water, causing the smell. Moved drain hose out of the standpipe and raised it 3 inches to allow it to breathe. Did not find any clothing items stuck around the basket or bottom of tub. All is working as designed.Call complete, no water leaks found."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for unit not making ice. Found that the fill line was clogged up with frozen ice. Used steamer to remove ice. Ice was thawed out of line. No issues at this time. Let customer know to allow 24hrs to start see ice being made. Job complete.
OVEN KITCHENAID KOSE500ESS03 "Arrived on site for customer complaint of unit not heating, and broken broil element, found broil element popped and burned hole through top broil cabinet, and control board shorted at broil relay. I replaced broil element, top cabinet and control, unit tested good."
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site to replace sump and motor from previous diagnosis. Replaced sump and motor. Tested unit, unit works good. No leaks detected. Job complete."
WINE COOLER JENN-AIR JUW24FRARS00 "Arrived onsite to test unit not cooling. Tested fans, all were working. Compressor is running but no transfer of heat. Need to order new compressor. Sealed system technician needed. ; ordrng 1 8201787 (compressor) and 1 TJ90SF8404 (PROCESS TUBE) and 1 W10163273 (drier-tube)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for previous diagnosed parts. Replaced housing UI. Tested system. Everything works as designed. Job complete.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to replace parts ordered by previous tech. Replaced hinges. Tested unit. Found that right switch is not engaging to start the unit. Ordered parts. Rescheduled with customer. ; ordrng 1 461967570351 (spring) and 1 461967750494 (support)
DRYER WHIRLPOOL MED7230HW0 "Arrived on site for customer complaint of unit thumping, found drum when rotating making thumping noise, I replaced the rear rollers that came in the repair kit. Unit still making thumping noise, found drum is a littler out of round, ordering drum and front rollers. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10545923 (drum) and 2 WPW10314173 (support)s"
DISHWASHER FRIGIDAIRE FFCD2413US2A "Arrived on site to test unit for not draining. Tested unit found glass locking up drain pump. Tested pump, pump good. Tested unit, unit functions good. No leaks detected.Job complete."
COOKTOP WHIRLPOOL G7CE3635XS01 Arrived on site to install previously diagnosed and ordered part. Removed and replaced the cooktop glass and tested and unit is operating as designed.
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived onsite to install previously diagnosed parts. I installed the RC door switch. And the unit is now working as designed. Job complete.
REFRIGERATOR WHIRLPOOL GS6NBEXRB02 Arrived onsite for refrigerator not making ice. I inspected the unit and it’s still dispensing water. I got the ice maker to fill with water as well.. I tired to run the ice maker through diagnostics but the test failed and showed the ice maker was turned off but was turn