Good service, all appear knowledgable
Patsy - Georgetown, TX
All the service representatives were very professional. Just disappointed they could not find & fix the problem with the icemaker.
Amy - Manor, TX
We are very happy with the service we received from Appliance Express. Everyone that we dealt with were friendly, communitive, knowledgable and prompt. I felt they went out of their way to make us happy.
Figueroa - Temple, TX
Customer support was very helpful, repair technician was knowledgeable and efficient. Explain everything step by step and even showed me how to make my machine last longer. Thank you for your assistance and amazing staff. God Bless
Amy - Lorena, TX
Al was great!! Very professional and informative!! He taught me new ways to improve the efficiency and effectiveness of my washing machine!
George - Elgin, TX
This is the second time that we have had Wesley come out and work on one of our Maytag appliances. Very knowledgeable, and professional. He can work on our appliances anytime. We have full faith in his competence and work.
George - Austin, TX
Repairmen showed up both times at the appointed time and were knowledgeable about the Whirlpool washer.
Very happy customer
Anne - Austin, TX
I’d sent a photo of the broken dishwasher door. They actually looked at it! And brought the necessary part. Cheerful, capable, and effective.
Lou was friendly and professional.
Diego Gomez is an excellent repair man. He provides excellent service & it is a pleasure to see someone that is so qualified.
Jeanene - Seguin, TX
If all repair men were like Diego the world would be a better place. He does provides excellent & efficient service. He is an asset to your company.
John - Jonestown, TX
John - Jonestown, TX
Good Service All Around
Christy - Austin, TX
Did great work,
Steven - Blanco, TX
Linda - Temple, TX
Fixed washing machine when first repairman couldn't
Adam - Leander, TX
Harry - Killeen, TX
Technician was a true professional. Worked fast and knew what he was doing. He placed everything back where he found it and was careful and delicate with the the microwave and the other items. Great Asset to your organization.
Keron - Robinson, TX
Arthur was on time and courteous.
Great service, efficient and knowledgeable.
Mary - Georgetown, TX
Dora - Liberty Hill, TX
Camden - Austin, TX
Best customer service
Anacleto - Kyle, TX
Job well done
Jeremy - Dripping Springs, TX
Chris found the problem and fixed it quickly.
Adam - Leander, TX
Rita - Round Rock, TX
Number one, we like Appliance Express because of its professionalism. From initiating the phone call to the service call, it's professionalism and respect for customer. Tyler was awesome. He explained what was wrong with our refrigerator, answered any and all questions, and best of all, fixed the refrigerator! The labor cost was higher than we expected, but in the end we pay you for what you know, not what you do.
Paul - San Marcos, TX
The service men were pleasant and seemed to have identified and corrected the problem before they left, but in less than a weekbut the drawer cannot be opened without a tremendous amount of pressure on the foot pedal or by lifting the entire drawer. It's as bad or maybe worse than before.
A Real Professional
Sergio - Leander, TX
Lou was a great tech and he is a real professional. He does a job the correct way and really cares about his work and his customers! Lou fixed someone else's screw up and it was minor but Lou insisted he had to fix it the right way, I told him don't worry about it its just the bolt but no Lou does it the right way correctly. Lou is a asset to your company and if I need a repair I will call you and ask for Lou, I will also tell anyone needing appliance repair to call you all. Thank you Lou for your professionalism. Only down thing was that I had to do 3 different appointment days to get it done, so I spent 3 days waiting at home for the repairs. Those were not Lou's fault but my day off were wasted at home:(
Harold - Georgetown, TX
The technicians know what they are doing and come prepared to do it./
Jose - Austin, TX
Paul was professional, knowledgeable about the product, answered any questions I had.
Great service, quick to schedule
Kenneth - Georgetown, TX
Ms - Austin, TX
Very Good Service
George - Elgin, TX
The technician was on time as promised. He diagnosed and repaired the dryer without any problems. Very courteous and easy to work with. Explained the repair completely. Still would be helpful to get an email with the type of repair and what was done. That helps me with my records of maintenance.
Marnie - Marble Falls, TX
He was awesome - really went above and beyond to fix my oven problem!! Will difinitely use your company again!!
Mila - Pflugerville, TX
The office staff is very efficient and professional.
James fixed our refrigerator quickly.
Milton - Cedar Park, TX
Should we ever have another problem with the refrigerator we will be calling you
Friendly, courteous repair man.
Cindy - Buda, TX
Mike - Georgetown, TX
Carol - Robinson, TX
Hoping the problem is now fixed. next few cycles will tell.
Don - Georgetown, TX
Jonathon was very prompt, courteous and most knowledgeable.
Great service, quick response, and job complete! Thank you, Luis.
Robert - Austin, TX
Excellent service technician. Appreciate his professionalism
Charles - Lakeway, TX
Quickly resolved problem
Martin - Cedar Creek, TX
Repair was completed quickly and professionally. Good information provided. Highly recommend! Thank you!
Ms - Smithville, TX
It was great. The person that came was frendly, knew what he was doing n fixed the problem right away.
First class service.
David - Burnet, TX
Every person that I have delt with from Appliance Express has been courteous, professional, and competent. Thomas was efficient and put a human touch to the service he provided.
ILoveBoots - Wimberley, TX
Great service. Always polite, efficient and timely. No problems.
Holly - Austin, TX
Steve - Canyon Lake, TX
The 2 service technicians were very impressive and courteous. I was very pleased with their work.
Service the way it should be!
SN - Spicewood, TX
Great service. On time. Efficient & professional. Just the way it should be!
Brittany - Austin, TX
Kevin was very knowledgeable and fastidious
Judy - Burnet, TX
This was a truly wonderful experience. Johnathan took the time to explain the whys and how’s of my washing machine. His pleasant demeanor and smile show that he cares about what he does and that it is very much appreciated.
Robert - Leander, TX
Absolute Professional. Very please with Appliance Express and Kitchen Aid that helped set this up.
Alfredo - Austin, TX
Thank you for the prompt response
Prompt and efficient service
Leta - Blanco, TX
Service was great. Price for part was a bit expensive
Great service, fast, professional
nlsnls - Austin, TX
Very pleased with the communication and service I received.
Danny - Copperas Cove, TX
The technician was very professional and great attitude
Joseph did a masterful job of addressing issues related to my refrigerator.
Scott - Red Rock, TX
Deborah - Canyon Lake, TX
Robert and Robert were both very professional and handled our situation quickly. They took time to explain how my oven worked and I truly appreciated that!
Great professional service
Jennifer - New Braunfels, TX
Diego was awesome. Super polite, respectful and even removed his shoes! He was funny and new his job!Excellent is not even a high enough rating!
Very knowledgeable and did a great job.
Michael - New Braunfels, TX
He was very knowledgeable on the ovens and every other appliance we have. Was very informative and helpful.
great customer service
Pauline - Kyle, TX
went right to the problem and fixed it. and gave us some great tips
Service call was good
Robert - Austin, TX
Susan - Georgetown, TX
On time, knowledgeable, friendly.
Margaret - Burnet, TX
Knew his trade, checked all possibilities and explained what he was doing.
Great service by Shon Edwards!
Raymond - Kyle, TX
Excellent service! Will definitely use your service again!
Third visit, third great experience!
Matthew - Leander, TX
We just completed our third visit by Lou from Appliance Express (a reflection on Whirlpool's level of "quality" not AE's capabilities!) and it was another great experience. Lou fixed the problem, and being a repeat issue, spent the extra time to work with offsite support to see if there was anything that could explain the issues and help prevent another failure. Great work (problem resolved), great communication (kept us fully in the loop with what he was doing and researching) = great experience. We recommend Lou and Appliance Express to friends and neighbors!
awesome service Rep.
Hugh - Buda, TX
Brandon - Belton, TX
Clean, polite crew. Very professional. Work performed as promised!
Anthony - New Braunfels, TX
I was a little shocked at the price. we bought all Kitchen aid products for our new home a few years ago thinking they would really last. I think they are built to have a residual income for the manufacturer & service company.
Kyle - Wimberley, TX
Bob - Burnet, TX
The technician was perfect.
Hugh - Buda, TX
Paula - New Braunfels, TX
I would recommend you to my friends
Would use again
Jack - Dale, TX
Susan - Taylor, TX
Repair person was very friendly and was very satisfied with repair.
Sandy - Round Rock, TX
Repair of ice maker
John - Pflugerville, TX
Very quick, efficient, repair and pleasant person doing the repair. Good guy!
John - Jonestown, TX
James identified the problem with the dishwasher and was able to fix it quickly.
Jd - Austin, TX
Nancy - Kempner, TX
Al Rhoden is a very professional tech and an asset to the company. He explains what he is going to do and does it in a timely manner. Can't say enough good about Al Rhoden.
Milissa - Wimberley, TX
Lamont - Canyon Lake, TX
Guys were on time and quickly found the problem with the noise on my dryer. Repair was done in a few minutes and the price was lower than I expected. Will definitely use again with any future appliance issues.
Kathryn - Manor, TX
Joseph was very knowledgeable. I’d highly recommend him to anyone that needs appliance repairs.
Judith - Horseshoe Bay, TX
So far our washer has not leaked like it has for the last 4 months. The last service representitive finally fixed our problem of the washer leaking water with every load.
Bill - Georgetown, TX
Problem explored but, unfortunately, could not be resolved. This was through no fault of Steve's; potential resolution was more costly than new unit. I understood going in that cost of service might not result in solution to my problem.
Amazing Service and professionalisms.
Ricardo - New Braunfels, TX
Very good technicians, so professional and the most important they were on time and easy to give my feedback to them.
Brooke - Taylor, TX
Repair of microwave
Mary - Bertram, TX
The men were courteous came on time, took care of the problem. Checked out their work before leaving.
Sheila - Copperas Cove, TX
Very nice and a happy employee can tell he likes his job. Very good at explaining and showing me the problem with a good since of humor.
MAC IV - Austin, TX
Great Service with great personnel. Timely, and very thourough. Tech Scott M. diagnosed the problem, replaced the part, and had everything back together in record time.
Kurt - Georgetown, TX
Tyler was courteous, on time, and explained possible cause/effect scenario's. He investigated and reported any issues and was prepared to do any repairs necessary. Also provided tips on maintanence, operation.
David - Cedar Park, TX
Lou was ahead of time and called to make sure it was OK to come over. Lou did a fantastic job. We would be glad to recommend and use Appliance Express in the future.
Tippy Top Service... Fantastic Field Service Man
Ray - Pflugerville, TX
He arrived on time and quickly diagnosed the problem. He worked me into his busy schedule and kept open communication informing me of his time table. He arrived on time and was in and out as he promised. My appliance works and I am super happy with the service.
David - Georgetown, TX
Excellent job done.
Irma - San Marcos, TX
Polite clean and super fast
Lois - Meadowlakes, TX
Great service and great serviceman!
Mary - Meadowlakes, TX
Great Service, Prompt and Knowledgeable
Stephen - Austin, TX
Arrived on time. Addressed and repaired dishwasher promptly. Very professional.
Mills - Seguin, TX
Tech Diego was knowledgeable and on time.
Eric - Pflugerville, TX
Mitch Zimmerman - Burnet, TX
Dewayne - Hewitt, TX
Excellent service call
Claylass - Austin, TX
The entire team at Appliance Express is top notch. They communicate clearly and continuously on the scheduling and status of the appointment -- even when the technician that is expected is delayed. They are friendly and knowledgeable about the appointment which has not been the case in my past experiences elsewhere. My technician, Scott, was wonderful -- he knows what he is doing. He took time to explain to and show me what was wrong, He is knowledgeable, professional, considerate, experienced and a happy person. I completely enjoyed having him at our home. I will be doing all of my future appliance repairs with Appliance Express.
Washer and dryer service
Michael - Buda, TX
Kevin is very knowledgeable, friendly, takes time to explain everything to me about my appliances! He has came to my house 3 times and every time he comes out he always takes his time and not rushes to make sure appliance is working and I fully understands what he has done!
Inadequate service, repair didn't work
Steve - Briggs, TX
Tammy - Bertram, TX
Professional, informative and respective .
Great and timely service. Thank you!!!!
Dave - Spicewood, TX
Great service, I will recommend to my friends. Thanks!!
Excellent Repair Man
Dick - Austin, TX
Scott is professional and personable. He figured out why our dishwasher was depositing food on our dishes. We had thought that the filter needed cleaning, but he found that the propeller was not engaging and therefore not getting water up to the top rack. He fixed it without trying to sell me a new dishwasher!
Greg - Liberty Hill, TX
Showed up with parts on hand and did a great job.
Stove top issues
Darlene - New Braunfels, TX
He was fast and efficient and fixed the problem immediately.
Mrs Tucker - Georgetown, TX
So far - so good !!! The freezer compartment is bone dry, free of condensation, frost, or ice buildup.
William - Leander, TX
Service For KitchenAid Dishwasher
Service Tech Lou S. showed up on time and was efficient with his repair, which consisted of leveling and then testing. He offered several good tips for more effective use of dishwasher. He is a knowledgeable tech, and I wouldn’t hesitate to recommend him for any repair issues.
Great, Expendant Service
Lindell - Temple, TX
Fast and efficient service by a well mannered gentleman. All was pleasant to deal with and wasted no time correcting our problem.
Dennis - Kyle, TX
Appliance Express is the best!
Joanna - Georgetown, TX
Appliance Express was quick to respond to our need for repair, and Steve was probably the most consciencous service person I’ve ever dealt with. He arrived on time and was efficient and pleasant throughout. We had a service business ourselves, and are therefore very conscious of how good he was. He addressed the problem at hand, and was sincerely interested in assuring that we were satisfied with the service before he moved on. I would heartily recommend not only Applicance Express in Georgetown, but in particular the individual service tech.
WELL DONE REPAIR
Eric - Georgetown, TX
Needed warranty work. Tech showed up on time and was very capable. Thanks
Diana - Austin, TX
Kimberly - Dripping Springs, TX
Brandon was great! Called in advance timely, fixed my issue with no problems.
Thomas - Georgetown, TX
They did and showed up just as they said they would.
John - Hutto, TX
Informative and knowledgeable
Kailey - Burnet, TX
John made us comfortable while he worked in our home. He was professional and set out to fix our dish washer in a timely fashion.
Ron - Georgetown, TX
Jonathan and his associate were prompt, identified the problem with my refrigerator, (bad filter sleeve) and took care of the problem. They obviously knew exactly what they were doing. I am very thankful I called Appliance Express!
David - Georgetown, TX
Jerry managed to fix an undiagnosed problem that had led to over six months of calls. He is, hands down, the best servicer I have ever had the pleasure of dealing with. He got it done. That said, appliance express took a very long time to correctly identify the source of the problem. While it was eventually corrected, thanks to an unbelievably awesome tech, I do wish our problem with our ice maker could have been correctly diagnosed and repaired sooner. I’d give Jerry the highest ratings possible, and appliance express a B overall. They did fix the problem, but as a company, it took them a very long time to do it.
Joann - Waco, TX
Excellent service, Steve arrived at the time expected. He was well-groomed, polite, and friendly. Answered all questions I had about the appliance. Would recommend to others.
Awesome Customer Service
Nancy - Kempner, TX
Al is very professional, VERY PATIENT, and has great customer service and very pleasant.
Brian - Leander, TX
Luis was on time, was very informative, and fixed the problem. The refrigerator that he fixed his back to being just like new thank you for your service.
Sylvia - New Braunfels, TX
Courteous, and helpful
Wonderful experience and professional service
Florence - Cedar Park, TX
I had a very good experience with Serviceman that came to repair my icemaker. I’ve had major problems with this GE appliance for over 3 years. When Appliance Repairs diagnosed the problem I realized the technician was a very capable employee. He was efficient, courteous, knowledgeable, and had a pleasant personality. Thank you for having an individual such as this as your employee.
Stuart - Driftwood, TX
Aw/sa - New Braunfels, TX
prompt accurate diagnosis
Barbara - Round Rock, TX
Very professional, knowledgeable and friendly.
Jonathan explained the workings of the machine better than the book of instructions that came with the machine. The instruction booklet assumes to many variables without clarifying things you need to really focus on. I may have been passed by with today’s electronic revolution, but when the instruction booklet leaves a lot to be desired, that goes too far. Thanks for being patient with this customer and his lack of the new age electronics and to your assistant, who I.m sure got a good laugh out of the call.
Kitty - Cedar Park, TX
Very experienced tech
Bob - Marble Falls, TX
Appt. confirmation very cumbersome. Why should I be expected to confirm my presence at home for the appt. by e-mail "and" phone. Once I say yes, that should stop subsequent contacts to me.
good service ,
Rick - Austin, TX
Shaunda - Killeen, TX
Efficient, timely, and knowledgeable. What more could I expect!
Diane - Austin, TX
David - Hutto, TX
Tyler was super helpful in getting us back up and running...highly recommend his services through Appliance Express!
Amli - Austin, TX
Bob - Kyle, TX
Kevin Bell arrived on time, was very friendly, and quick!y set to work. He had our problem diagnosed in about 15 minutes and had it fixed shortly after that. Awesome job!
Laura - Austin, TX
Tech did a great job with fixing the microwave door!
Gene - Leander, TX
Great job. Lou is very prof, knows his stuff.
Great service !
Patricia - The Hills, TX
Paul was great, friendly & knowledgeable!
Five Star Service
Scott - Austin, TX
We were back up and running fast!
Stacey - Georgetown, TX
Our dryer went out and Tyler arrived same day and assessed the machine, determined what was needed- and once the part was ordered, came back first thing. We were up and running again within 20 minutes. Their customer service is stellar and Sarah was wonderful to work with to get appointments scheduled and met.
Reba - Austin, TX
Jacob - New Braunfels, TX
The guys at Appliance Express were awesome, thorough and exceeded my expectations.
Great services and crew
Will - Leander, TX
Washing Machine Repair
John - New Braunfels, TX
I told the guys they dd not need white booties however, when they left there was water still on the floor and they left boot prints all over the floor with excess water. They used some towels in the machine to see the balancing issues. Could have easily used them to clean up after themselves. Also, I had to move the machine a little to get back in place Nice guys, but if I'm paying >$100.00 bucks why am i doing all the clean up?
Marvin - Liberty Hill, TX
warranty work, so don't know cost/pricing. Arthur was very professional. knowledgeable, polite. no time wasted.
Carolyn - Seguin, TX
Robert and his assistant were very courteous and knowledgeable. They advised us when they were on their way and were right on time. Fixed the problem and everyone is happy. Thank you
Don - Burnet, TX
Tommy was on time, fast and efficient. He explained what he was doing and was finished in just a few minutes. It was a pleasure to have him in my home.
Nelson - Pflugerville, TX
Ramdas - Austin, TX
He was clean and excellent work
Issue not resolved
Kent - Kyle, TX
Robert did only a cursory evaluation and did not address the issue.
Michelle - Woodway, TX
excellent service, technician was patient and informative
superior customer service
Irina - Elgin, TX
Wesley is great, goes out of his way to help and provides accurate, useful advice.
Pattye - Seguin, TX
Couldn’t have been a better service call. All went well
Catherine - Killeen, TX
Arvind - Temple, TX
Michael - Kingsland, TX
Tommy is awesome. He was polite, informative and efficient. THANKS TOMMY!!!
Edward - Austin, TX
Came on time, found the filter plugged.
Arthur - Killeen, TX
Great Service!! Very concerned about the customer, he is awsome I would recommend him to friends an family
Steve - San Marcos, TX
Leo was very professional, friendly and knowledgeable about our issues. Had great recommendations to better our understanding the appliances.
Barb - Austin, TX
Great service. Technician was friendly, helpful and very knowledgeable..
Professional Service, Great People!
Joseph - Seguin, TX
Robert Jared of Appliance Express arrived earlier than expected and got to work right away on our squeaky washer. He quickly determined the cause of the noise and replaced the defective part. After installing the new part, Robert did a thorough test of our washer. Everything worked as it should. We were so thankful for his help and expertise. I would highly recommend Robert for any appliance repair. Respectfully, Joe and Lorna L.
Great Communication as to arrival time.
Scott - Marble Falls, TX
Great service with 2nd repairman
Stephanie - Dale, TX
We had warranty work for a Maytag dishwasher. The first service man (Tom) refused to work stating that we had to have the dishwasher removed first before he would work on it. We had to go back and forth but finally got a new service man (Diago) who not only removed it but fixed it with no problems. He was wonderful and very professional. The first man was rude, causing us to be without our dishwasher for almost 3 weeks. The following ratings are an average of the 2
Friendly and professional technician.
David - Burnet, TX
Thomas was promp and courteous. However, my washer still leaked water after his service call. I would still recommend him for future service. I am giving Thomas an excellent rating but I do wish that my washer had been fixed.
Professional, knowledgeable and honest
Carmen - Cedar Park, TX
Technician arrived on time and diagnosed the problem right away. He was very honest and did not try to high pressure sell us on fixing our washing machine. The work he performed was done in a timely manner.
Audrey - Austin, TX
Paul knew what he was doing and I felt confident when he told me he wouldn’t advise putting the money into repair.
Thalia - Cedar Park, TX
Did well to communicate on arrival time and we’re always within offered window. Sry professional and got the job done.
Assess status of unit repair
Debra - Georgetown, TX
Although the repair would have been more costly than buying a new unit, the advice given by the technician on procurring a new unit was outstanding!
Great service, great technician
Marilyn - Georgetown, TX
The technician was very informative and explained what I thought was a problem with my oven.
Polite but not fixed
Jo - Kyle, TX
Nice young man. Arrived early and worked quickly but the fix was not correct. Refrigerator temp still does not below 55 degrees. That's a big problem.
Tommy is the best!
Debra - Granite Shoals, TX
Prompt, professional, courteous. Tommy did a great job and kept me informed.
Attaullah - Round Rock, TX
We are very happy with the service and advice
Adam - Leander, TX
Lou was excellent - would highly recommend - thanks!
Scott did a great job. Was always on time.
Tim - Austin, TX
Great serviceman and service
Tracy - Austin, TX
Appreciate Leo’s courtesy and knowledge. He was patient with questions, good explanations of questions based on his knowledge and experience.
Connie - Austin, TX
A very good job but not perfect
Ted - Georgetown, TX
Jonathan and his trainee we both very nice and helpful regarding the home warranty issues. After they left I realized that the dishwasher was not attached one side. This was not there doing but they worked inside and under the machine and didn't notice this and correct it. Even if it was an additional charge it would have been nice to have spent $400+ for the repair that this would have been corrected to prevent future failures or problems.
The service personnel did and excellent job
Tracy - Georgetown, TX
The only thing that was a problem was the fact that we took off work to meet a noon to 4pm window. The service personnel were unable to meet that window. They arrived at 6:20pm.
Tiffany - Dripping Springs, TX
I couldn’t meet until after 3:30. Appliance Express employees were very willing to work with me and accommodate my schedule.
Liv - Austin, TX
Anna - Belton, TX
My washing machine quit in the middle of my laundry day! 😩 I went on line to arrange a service call & the technician was able to come out the next day. He located the problem immediately & made the repair just as quick.
Good service/knowledgeable tech.
John - Austin, TX
Kevin was very professional and worked quickly. Service call was well done.
Bobbye - Waco, TX
Awesome service!!! Al was so courteous and efficient.
James is superior in his skills...! Fixes things with percision.
Lynne - Lago Vista, TX
James is the best..!! Second time here for a different appliance. So efficient and knowledgeable. Don't want anyone but him here. Excellent employee.
Brenda - Austin, TX
We have had the pleasure of having Paul work on our whirlpool appliances. When I initially called JennAir they quoted me over $900 in parts and labor. I honestly, still believe that the parts are too expensive, we paid over $500 in total. BUT Paul was helpful. He’s really nice and respectful. My oldest which is 4 was really interested in what he was doing during the most difficult part of installing the part. And he was really nice to her.
Great / Prompt Service
James - Spicewood, TX
Very knowledgable regarding the ice machine. Sorted out the issue quickly.
Lisa - Austin, TX
Christy - Dripping Springs, TX
We would like to him service any appliance that would need attension
Teddy - Georgetown, TX
Dishwasher sprayer replaced
Debbie - Liberty Hill, TX
The men who came to our house on two different days were very nice and professional.
Paul and Joan - Seguin, TX
Diego knew what he was doing. I would use him for my repairs any day!
Keri - Pflugerville, TX
Tyler was great. He was friendly, knowledgeable, and did the repair in a reasonable amount of time.
The text was nice or respectful but the problem was not fixed
Wayne - Elgin, TX
The machine has been broken for over 6 weeks now. And the purpose of the technician was come out and fixed the ice maker ..he was here almost 2 hours but the problem is still not fixed
Top notch service
Clint - New Braunfels, TX
Nobody wants to have to call an appliance service technician, but it makes it much more bearable when you have someone as friendly, knowledgeable, and considerate as Diego! Thank you, Diego!
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher leaking water. Upon further inspection, I found water in the tub so I pressed cancel to engage the drain pump. I could hear the pump but there was very little water draining into the disposal. Pulled the unit out from the cabinet and found the drain hose badly crimped. I was able to get the hose reshaped and placed some flex seal on the hose to strengthen it until I could return and replace the hose. Tested the unit and it operated as designed with no leaks. I advised the customer of my findings and temporary repairs. I am ordering the 6ft drain hose and scheduled return service No water leaks observed during service; ordrng 1 8269144A (drain hose)"
WASHER KENMORE 417.431422 Arrived on site . Found back bearing completely failed .. Job complete .
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site to install harness and extension per last visit, replaced extensions with no issues, replaced harness and repositioned thermistor. Tested for evaporator fan turning on and compressor. Job complete"
REFRIGERATOR FRIGIDAIRE LFHB2741PF9A Arrived to install previously ordered part.Replaced ice container assembly.Job complete
REFRIGERATOR FRIGIDAIRE FFSS2615TS0 Right on site for refrigerator that is not dispensing water or ice. Inspected unit and work area. Tested unit water dispenser and got no flow but heard the valve actuate. Replaced filter and tested u it. Unit still would not dispense. Replaced filter base and tested unit. Unit is now working as designed. Call complete.
WASHER MAYTAG MAV7600AWW Arrived on site to install lid switch for washer. Install part and found old lids which has damage timer assembly and now timer has blown Link in new switch. Both parts will need to be replaced at the same time to prevent electrical contamination. Office to set return date.; ordrng 1 WP22003499 (timer) and 1 WP22003804 (switch-lid)
OVEN WHIRLPOOL WOS51EC0HS00 Arrived onsite and found unit operating with glitching interface console panel. Replaced console. All checks good. Unit is now operating as designed.
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Arrived on site for customer complaint of ice/frost build up in freezer, found brackets were not allowing door to close, I replaced brackets, unit tested good.
WASHER LG WM4070HVA Arrived on site. Customer had replaced bellow and could not get rear clamp installed. Installed clamp and found basket hanging. Tub spring is broken and needs to be replaced to complete repair.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site and tested operation found hinges out of time and not auto closing. Also found wire harness disconnected at hinge. Reinstalled doors correctly. Plugged in harness tested operation. Unit test good. Job complete.
DISHWASHER GE GSD6100K03BB "Arrived to inspect dishwasher leaking and not washing.Found the unit has multiple failures.Found the circulation pump, main control board and touchpad and control panel are all defective.Customer advised she will contact a plumber for the mysterious leak repair.Ordering parts needed to complete the repair and authorization ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (RESEARCH ON PARTS AVAILABILITY ) and 1 WD21X10215 And 1 WD34X10956 (ESCUTCHEON FLAT ASM)"
REFRIGERATOR WHIRLPOOL WRX735SDBE02 Arrived on site to diagnose a refrigerator that is producing ice cubes that are too thick. Found valve overfilling icemaker and icemaker assembly not timed properly. Both parts will need to be replaced to complete repairs; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W11043013 (valve)
WASHER MAYTAG MAV9557EWW Arrived on site and tested unit found unit making loud grinding noise during spin cycle. Checked the drain pump and found drain pump pulley had failed. Installed new drain pump assembly tested unit. Unit test good. Job complete.
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site for dishwasher leaking and running a long time. Spoke with customer on unit running a long time and customer stated about 3 hours. Instructed customer that this is normal. Tested and inspected unit and found failed pump motor assembly leaking. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL MFI2570FEZ06 Arrived onsite and found unit operating frozen fill cup. Cleared ice. All checks good. Unit is now operating as designed.
DISHWASHER BOSCH SHE3AR56UC/07 Arrived onsite for unit not cleaning top dishes and not cleaning with jet dry correctly. Tested unit. Found that the top spray arm is not spraying correctly. Ordered parts. ; ordrng 1 00645038 (MICRO FILTER ) and 1 00645208 (DISPENSER ) and 1 00668347 (TUBE) and 1 00668385 (SPRAY ARM)
DRYER FRIGIDAIRE AEQB7000ES0 Arrived on site and tested operation found unit makin a loud squealing noise. Upon further inspection found rear bearing had failed. Installed new bearing kit. Tested unit. Unit test good job complete.
REFRIGERATOR WHIRLPOOL WRS312SNHM01 "Arrived to inspect unit not cooling in RF. Found ice built back up in fc duct to rc. Found issue to causing ice build up to be war peace in rc door gasket, took pic and attempted to buff out but was still not sealing. Unit will need rc door to repair ; ordrng 1 LW11259517 (dor-fip)"
WASHER KENMORE 796.4147321 "Arrived on site for customer complaint of unit walking and leaving stains on clothes. Found unit not leveled, I leveled unit, tested good. Instructed customer to clean with cleaning cycle.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for door unit not closing correctly. Tested unit. Right side hinge was broken. Replaced hinge. Tested unit. Unit test good. No issues at this time. Job complete
MICROWAVE KITCHENAID KHMS2040WSS1 "Arrived on site to diagnose microwave that did not want to start. Was able to get unit to run by closing door hard. However once unit was running you could open the door and it won’t shut off. Replaced interlocks. Found upper interlock kit did not have a 3 wire switch. Attempted to swap customers switch over. Retested and unit is not engaging. Ordering W10269460 3 wire switch and retesting. Also ordering Screw for interlock since it fell apart on removal, 8169479. ; ordrng 1 8169479 (screw) and 1 W10269460 (switch)"
WASHER MAYTAG MVWX655DW1 Arrived on site and tested unit found multiple fault codes. Cleared fault codes and ran diagnostics found no more faults. Tested suspension found it failed. Installed new suspension. Tested operation and found unit working properly job complete.
ICE MACHINE WHIRLPOOL KUIS18NNTW0 Arrived onsite for ice making that’s making a grinding noise. Customer had unit unplugged for several days prior to service. Plugging it in and placed unit in a normal icemaking cycle and unit work as designed. I sat for 30 minutes trying to replicate the sound she was hearing and was unable to. I asked the customer to call back if the noise returned but asked her to take a video of what was happening when the noise was made so we could find the cause of the sound. Call complete.
DISHWASHER FRIGIDAIRE PLD4555RFC0 Arrived to install previously ordered part.Removed and replaced the defective dispenser.Reassembled the unit now operates as designed.All water lines were dry at the time of service.Job complete
WASHER LG WM2277HB "Arrived on site to replace previously ordered parts. Replace shocks, router, stater, and valve. Was able to test unit at this time and found all sensor error when trying to perform diagnostics. Sensor will need to be replaced to complete repairs but shows unavailable. ; ordrng 1 6501FA2462E (BALL SENSOR (RESEARCH))"
OVEN KITCHENAID KODE507EBL04 "Arrived on site to diagnose oven with upper screw loose in cavity. Found that the factory screw for a broil element bracket was loose and free twisting in the cavity. Only way to fix was to install a larger diameter screw. Put in a new screw and was able to verify it was tight. Customer told me that they heard a refrigerating rattle before when lower ovens was on as well. Ran both ovens at 350 - 400 degrees and could not duplicate sound. It’s likely it was rattling* the broil element bracket, especially when convect is used. All is now working as designed. Call complete."
REFRIGERATOR IKEA ID3CHEXWS01 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=3 degrees and the ice box=1 degree. I found ice in the ice tray and the emitter/receiver is operating properly. Using m jumper wire, I jumped points T-H on the ice maker and at first, it didn’t work. After about 20 seconds, the IM began to harvest, but the heater was not coming on to heat up the cubes to dispense. After an additional 30 seconds, the heater came on and the IM continued to harvest but the motor was making a loud clicking noise. I found a block of ice under the IM tray at the front of the heater. Unit will need an ice maker. Also found where the ice door is torn and allowing warm air into the ice chute causing frost build under the ice bin. ice maker, ice door kit, dispenser arm and pin. I am ordering the ice maker, ice door kit, dispenser arm & pin & CNOTE-Office to schedule return service and CNOTE-LSO FOR TRAINING PURPOSES. No
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Left on site for fridge raider that’s making a knocking sound. Inspected unit and work area. Customer advised that there were multiple sounds and showed me a couple videos of some of the sounds she was hearing one of which was the damper control. Replace damper control and tested unit unit is working as designed. Other sounds she showed me seem to be the compressor ramping up when it was trying to cool. I advised this was normal operation. Call complete.
WASHER MAYTAG MVWB765FW3 Arrived on site for washer not draining. Tested and inspected unit and found failed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DRYER WHIRLPOOL WHD5090GW "Arrived to inspect unit shutting down while in use, was able to to duplicate symptoms found to b shortage in UI pausing and starting unit. Unit is missing model and serial tag. Open box purchase via Best Buy. Took pic of receipt but could not find serial number anywhere ; ordrng 1 CNOTE (RS) and 1 W11089031 and 1 W11091538 (console)"
VENTHOOD KITCHENAID KXU8036YSS1 "Arrived on site for customer complaint of lights not working, found faulty switch, I replaced switch, unit tested good."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for unit dripping water from dispenser. Tested unit. Upon investment. Found that the hose running to the water dispenser had a pin size hole, causing the water to leak. Replaced hose. Tested unit. Unit test good. No leaks at this time. Job complete"
DRYER WHIRLPOOL WED87HEDC0 Arrived onsite and found lint vent grate to have become mismolded preventing trap from sitting flush. Restored vent grate with reshaping heat treatment. All checks good. Unit is now operating as designed.
RANGE WHIRLPOOL WFC150M0EB3 Arrived onsite for unit not lighting up inside. Tested unit. Found that control board was bad. Replaced control board. Tested unit. Unit test good. No issues at this this time. Job complete
DRYER MAYTAG MDE2706AYW "Arrived on site to diagnose dryer that will not power on. Performed diagnostic and found dryer only getting 120VAC instead of 240. Wiggled plug in outlet and was able to get the unit to engage, but you could hear arcing in the outlet. Unit is working fine, but that outlet needs to be replaced by an electrician. Left voicemail for landlord, and informed tennants not to use the unit until an electrician replaces hat outlet."
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for damaged door. Replaced freezer door checked door operation and seal unit working as designed.
REFRIGERATOR WHIRLPOOL ET1FHTXMB01 "Arrived on site for refrigerator not cooling in RC. Tested and inspected unit and found failed bimetal, evaporator fan and cooling tower. No water leaks present at time of service."
WASHER WHIRLPOOL WTW4850HW1 Arrived on site for a washer that was pulling in warm water during the cold water cycle. Inspected unit and work area. Removed hoses from the back and tested water temperatures. Found hoses were swapped and cold water valve was getting hot water and the hot water valve was getting cold water. Swapped hoses and tested unit. Unit is working as designed. Call complete.
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site for damage cooktop. Whet to replace cooktop and found new one is damaged. Ordering 2 cooktops to be safe in case one comes damaged again. .; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W11175876 (cooktop)s
MICROWAVE WHIRLPOOL WMH31017HS3 "arrived on site to install previously diagnosed and ordered parts. Due to the fuse failing, I removed and replaced the fuse and tested. Unit operated as designed. When I went to reassemble the unit and plugged it back in, the unit was not powering up. I tested the fuse and checked the breaker and both were good. Pulled the unit from the wall and tested voltage at the filter board coming in and going out and got 124V. Tested all switches and they were good. Contacted Techline and spoke to Andy and advised of my findings. Andy recommended replacing the switches provided file #7727595830 from previous call. I advised the customer of the issue and advised that I would be ordering parts. I am ordering the main control, both interlocks/switch assemblies, filter board, 2 fuses, & main harness and CNOTE-LSO FOR TRAINING PURPOSES. Unit was reassembled and put back on the wall but left unplugged for safety. ; ordrng 2 W10138793 (fuse)s and 1 W10422269 (filter) an
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site and replaced panel and nameplate. Dishwasher is now correct, no water leaks from connections at time of service, job complete"
REFRIGERATOR KITCHENAID WSR57R18DM02 "Arrived on site for refrigerator not cooling. Preformed temperature test and found at 74° checked amp draw at compressor and found within range at 0.82 removed evaporator cover and found ice ball at top left corner and no frost pattern. SS repair needed. . Ordering SS parts. No water leaks present at time of service. No water leaks present at time of service. SS repair, 2 hour job, office to schedule return trip.; ordrng 1 SEENOTE (SS REPAIR) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10858281 (evaporator) and 1 W11125124 (compressor) and 1 WPW10143759 (dryer)"
WASHER MAYTAG MAH9700AWM "Arrived on site and inspected washer and found model and serial number is missing from the washer, sent one picture to MS
REFRIGERATOR WHIRLPOOL ED25DQXDW02 Arrived on site and replaced timer and bimetal. Found ice build up on lower potion of Evap. Advised customer to allow to thaw for 24 hrs before turning unit back on
WASHER WHIRLPOOL MVWC565FW2 Arrived onsite for unit not filling with water. Tested unit. Found that valve inlet was not allowing water to fill on the hot side. Replaced valve. Tested unit. Found that unit is still having issues. Ordered part. Rescheduled with customer. ; ordrng 1 W11399433 (CONTROL BOARD )
DRYER MAYTAG MEDB850YW0 Arrived to inspect drying issues.Checked voltage at the unit and got 243/121/122.Disassembled and found the element is defective and had no continuity.Ordering WP8544771 element Office to reschedule with customer.Needs more work.; ordrng 1 WP8544771 (ELEMENT )
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Arrived onsite and found unit operating as designed used pads to reduce noise.
DRYER WHIRLPOOL WGD6620HC0 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found idler and rollers squealing intermittently. All rollers and idler assembly will need to be replaced to complete repair. ; ordrng 1 W10837240 (bracket) and 5 WPW10314173 (support)s
DISHWASHER WHIRLPOOL WDF510PAYBA "Arrived on site for customer complaint of unit not heating, ran diagnostic test cycle, found unit is working as designed, instructed customer to clean unit."
WASHER WHIRLPOOL WFW87HEDW0 "Arrived on site for customer complaint of door not opening and drain pump running constantly. Found water level error, unit timed out in first step of diagnostic cycle. Found faulty control and pressure switch.Ordering control and pressure switch. ; ordrng 1 WPW10448876 (switch-wl)"
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site and replaced consult recommended by tech line on previous visit. After replacement new one is still flickering. Spoke with tech line again and they recommended turning off breaker to oven and found microwave also loses power. Installers have added outlet to microwave and attached it to the same breaker as the range. And electrician will be needed to create a new circuit for the range and microwave separately 7727580374
RANGE WHIRLPOOL WFG525S0JS0 Arrived onsite for a range with concealed damage. I found the control panel crushed. I took a pic of the damage and replaced the panel. Call complete.
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer not spinning properly and banging on sides. Tested and inspected unit and found failed gearcase. Ordering needed part as well as hub and suspension in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase) and 1 W11130362 (suspension)
WASHER MAYTAG MVWB865GW0 Arrived on site for washer that’s not making selections. Inspected unit and work area. Tested unit and unit would not move from normal cycle. Power cycled unit and found same issue occurring. Placing it in service diagnostics and found an F8 E1 (long/no fill) error code. Placed unit in an auto cycle and unit had a hard time filling. Water pressure seemed low and took a long time to fill. Unit wor the lid lock and was unsuccessful. Iould not lock in the cycle and tested unit in manual test. I called Techline and spoke to Mark SR # 7727625633. He had me run a few tests with the lid lock assembly. He advised this was the issue and could cause the console not to make selections because the unit would think it was still trying to run the normal cycle. He advised to replace the lid lock and test the unit. Replaced lid lock and tested unit. Unit began to change selections and lock the lid. Unit is working as designed. Call complete.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not draining and leaking. Tested and inspected unit and found knockout for garbage disposal not knocked out and hose going to sump not fully installed. Knocked out knockout at garbage disposal and adjusted hose and clamp. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
RANGE MAYTAG MER8700DS1 "Arrived to inspect range not heating properly.Used my temperature sensor to check temperature.Found the bake element is defective and had no continuity and will need to be replaced.Quoted the tenant to relay message to landlord.Tenant advised landlord has AHS and was under the assumption the original call was dispatched from AHS.Ordering bake element, which is needed to complete the repair.Claims to research the information with AHS.Office to reschedule with customer and tenant.Needs more work ; ordrng 1 W10779716 (BAKE ELEMENT )"
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 "arrived on site to inspect refrigerator crisper drawers freezing food. Upon further inspection, I tested temps in the FC=7, RC=37, left crisper drawer=42 & right crisper drawer=39. I placed the unit in diagnostics and tested the unit. Unit is operating as designed. I contacted Techline and spoke to Kevin and advised of the history on this unit and the issue today which is the same as past history. Kevin advised to check the air port at the back of the pantry drawer and place permagum over the hole to stop the airflow and provided file #7727636590. I found where the pantry control was stuck wide open again and appears that there is some sort of liquid that may have spilled on it and caused to to stick. I was able to get the control freed up and advised the customer on checking the control daily to prevent this from happening again. I placed the control at the halfway mark and showed the customer. No water leaks observed during service, job completed.
REFRIGERATOR WHIRLPOOL KBSD608ESS00 "Arrived on site for customer complaint of broken ice bucket and ice clumping. Found broken ice bin, ice door not sealing, ordering ice bin, ice door, and motor. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10769145 (ice-contnr)"
ICE MACHINE KITCHENAID KUIC18NNTS1 "Arrived on site for customer complaint of unit not making ice. Found water valve, recirculating pump, reservoir pump, drain pump, controls, grid cutter, and fan motor tested good. Found evaporator was never reaching proper temperature due to sealed system leak. Ordering sealed system parts for repair. ; ordrng 1 CNOTE (SS TECH) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH) and 1 Tj90sf8404 (ACCESS VALVE ) and 1 W10843121 (drier-tube) and 1 WPW10218037 (evaporator) and 1 WPW10534030 (valve-gas) and 1 WPW10605286 (compressor)"
REFRIGERATOR WHIRLPOOL MFW2055FRZ00 Arrived on site to Service a refrigerator with possible sealed system failure. Tested all parts and components and found freezer temperature at 0° and fresh food temperature between 38 and 41. Indicating no sealed system failure. Did note freezer door rails not pulling door shut completely causing air leak in unit. Confirmed with homeowner presence of excess moisture in RC and frost in FC. Freezer door rails will need to be replaced to complete repairs. ; ordrng 1 WPW10397635 (slide) and 1 WPW10397636 (slide)
DISHWASHER BOSCH SHP865WF5N/10 "Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the main control, UI, and the dispenser. I tested the dishwasher and it is working as designed. Call complete."
DISHWASHER BOSCH SHP865WF5N/10 "Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the main control, UI, and the dispenser. I tested the dishwasher and it is working as designed. Call complete."
DISHWASHER WHIRLPOOL WDP370PAHB0 Arrived onsite and instructed customer on use and care. For mobile DW unit. All checks good. Assistance needed with setting unit up properly.
RANGE JENN-AIR PRG3610NP "Arrived onsite for unit taking long too bake to 350 and burners are not working either. Called Techline. Suggested to change thermostat and glow igniter, amps on glow igniter should be at 3.2 or 3.6 amp. Also gave a service pointer for burner kit. got SR#7727634015. office to reschedule. Would need these parts. Need scheduled 2 hrs. ; ordrng 1 73001048 (THERMOSTAT ) and 4 73001275 (burnr-head)s and 4 73001285 (BURNER )s and 2 73001336 (SPREADER FLAME)s and 1 REQUEST (2HR) and 4 W10169411 (BURNER KIT)s and 4 WP73001283 (clip)s"
WASHER WHIRLPOOL MHW5100DW0 "arrived on site to inspect washer noises and movement. Upon further inspection, I placed the unit in diagnostics showing error code F5E2. Cleared the code and continued with testing. The unit operated as designed and at the end of the spin cycle, the customer identified the noise. It was the water service und coming from the basket. I advised the customer that the noise is normal and the unit is operating as designed. The water sound he is hearing is the balancing ring. No water leaks observed during service, job completed."
DRYER MAYTAG MEDB855DC3 "Arrived on site to install blower wheel due to bad drying times. Installed blower wheel and tested airflow outside the house and inside dryer, no problems detected. Complete"
ICE MACHINE MAYTAG MSS26C6MFZ00 "Arrived on job for complaints of ice in bucks and on back of compartment. Found the water pressure too low to properly fill tray dripping into bucket. Removed filter and test pressure, pressure tested properly with filter removed. Customer has filter on order."
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for unit not staying on. Found wiring to unit was not wired correctly. Corrected wiring issues to unit. Tested unit. Unit test good. No leaks at this time ; ordrng 1 W10909064 (panel) and 1 W11165143 (PANEL)
WASHER WHIRLPOOL WTW5500XW3 "arrived on site to inspect washer not filling with water and not spinning. Upon further inspection, I placed the unit in diagnostics showing error codes F1E1, F7E6, F7E7. Cleared the codes and continued with testing. Unit operated as designed until it got to spin and before the basket could stop spinning, the lid unlocked. Following the tech sheet, I tested the control and actuator for voltage and found that the actuator is bad. I removed and replaced the actuator and retested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRT108FZDB02 Arrived on site for refrigerator that’s not sealing properly. Inspected unit and work area. Found refrigerator door gasket not ceiling in the bottom left corner allowing air to escape. Used heat gun to reform gasket and unit is working as designed. Call complete.
REFRIGERATOR AMANA ASI2575GRS "Arrived on site for fridge making a grinding noise when being opened. Inspected the unit and work area. Found the fresh food door making the noise when opened. I gained access to the kick plate and found the rubbing against he cabinet when being opened. I tightened down the bolts on the chassis, and placed some sound pads in the areas that the frame is rubbing. I tested the unit and it is no long making the grinding noise. I inspected and did the same on the freezer door. Job complete."
RANGE WHIRLPOOL WFG540H0ES0 Arrived to inspect unit with flame going out on low. Found only needed small adjustment and tested properly
MICROWAVE WHIRLPOOL WMH31017HB2 "Arrived on site for microwave hood light not working. Gained access to the control board and found hood light relay burnt. Replaced control board with new. Tested the hood light and it calmed on during full and half power. Tested unit to make sure it was heating, unit is heating. Job complete."
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to diagnose a range with an oven that will not heat. Found shorted control board preventing power to elements. Replaced control and tested unit. Found all is functioning properly at this time. Also advised homeowner on new regulations for coil burners and heat loss due to regulations.
WASHER WHIRLPOOL LSB6400KQ1 "Arrived on site to install previous diagnosed parts. Gained access to the motor coupling and replaced new. Set the unit to spin, watched the unit drain, and heard the unit spinning. Job complete."
WASHER MAYTAG MVWB765FW1 Arrived onsite for a washer not powering up. I found 123VAC to the main control but no DC power out of the main control to the UI. The main control needs to be replaced. I replaced the console and ester the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
WASHER WHIRLPOOL WTW8500DC5 Arrived on job for complaints of lf code when running clean cycle. Test operation and found the valve not dispensing water fast enough causing error code. Replaced housing and retested cycle. Operation normal. No leaks detected at time of service
REFRIGERATOR KITCHENAID KDTM804KPS0 "Arrived on site and inspected dishwasher and found noise customers hearing is fan running. this is normal, reported and documented with tech line. No water leaks from connections at time of service, job complete"
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site , replaced spark module , spark harness . Still not lighting . Replaced regulator due to pipe dope found inside . Unit is now heating and staying consistent on heating . No gas leaks detected at time of service . Job complete."
REFRIGERATOR LG LSXS26326S/00 Arrived onsite and found fridge and freezer empty but unit running. No cool in both compartments. Unit compressor and Evap fan running. Freezer in 60 degrees range and some cool air coming off of Evap but no frost pattern. Ordering sealed system repair for Evap and compressor replacement. Autho required. ; ordrng 1 ACCESVALVE (UKNOWN FOR LG) and 1 COMPRESSOR (UNAVAILABLE ) and 1 UVDRYER (DYE IF POSSIBLE)
REFRIGERATOR GE DSE25JSHBCSS "arrived on site to inspect refrigerator noises. Upon arrival, the unit was making a loud vibration noise. I disassembled the FC section and found that the noise was not the evaporator fan motor/blades. I cycled the power and when the compressor kicked on, it began to make the vibration noise. I checked amp,draw to the compressor and found .68-.70amps. I advised the customer that the compressor is weak and would need to be replaced. Contacted claims depot SC and they advised that the customer would need to contact ge and schedule a sealed system repair since the unit has a 5yr sealed system warranty. I advised the customer this info. Reassembled the unit, no water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "arrived on site to inspect refrigerator not cooling in fresh foods section. Upon further inspection, i checked temps in the FC=8 degrees & RC=40 degrees. I checked the evaporator and it has a good frost pattern. Recently replaced the damper control with thermistor. Placed unit in diagnostics and all tests passed. Customer advised that the refrigerator fresh foods section temps are intermittent. I removed and replace the UI and retested. Unit continues to operate as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL LSB6400KQ1 "Arrived on site to install previous diagnosed parts. Gained access to the motor coupling and replaced new. Set the unit to spin, watched the unit drain, and heard the unit spinning. Job complete."
OVEN KITCHENAID KOSE500ESS04 "Arrived to inspect defective double rack from wall oven.Confirmed the rack is defective and will need to be replaced. and 1 W10554531 (SLIDING RAC)"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived to install previously ordered control, replaced and tested heater circuit and was not receiving proper 120v to heater, no other errors stored, tested properly. Cust also stated ice accumulation in fc section still, added a buffer but if continues to build ice, unit will need freezer door"
FREEZER WHIRLPOOL WRS588FIHZ00 "Arrived on site and replaced handles on doors, found that shim used on fresh food door has flattened and attempted to heat up plastic liner to bend it out words toward door switch. Was making progress until plastic melted inside of door. A new right side door would be needed to correct the issue.
RANGE WHIRLPOOL WFG515S0EW0 "Arrived to inspect unit with broken glass, replaced glass and tested properly"
WASHER LG WM3370HWA Arrived onsite and found unit repeat failure. No change. Called LG techline and was advised to replace the main control. ; ordrng 1 EBR78534503 (CONTROL)
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site for adjuster being broken. Inspected unit and work area, found adjuster clip was broken. Replaced both adjuster and reassembled the unit. Tested unit operations and all tested good. No water leaks detected."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site to inspect fridge for freezing produce, upon inspection found the fridge very cold even set at 38, called Techline and checked ohms for thermistor, open sensor at board and connector. Sr # 772762883. Ordering thermistor. Office to reschedule ; ordrng 1 12002355 (THERMISTOR ) and 1 W10316760 (THERM)"
REFRIGERATOR WHIRLPOOL WRS315SDHM00 Arrived on site for water not dispensing or intermitnly . Found harness in door stretching out and getting pulled stressing wires . Ice maker is working fine . Valves are working . Ordering door . Please call to set return . ; ordrng 1 LW11025559 (FZ DOOR SS)
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 Arrived on site for refrigerator completely dead. Tested and inspected unit and found failed main control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER LG WM2277HB "Arrived on site to replace failed hinge and failed pump. I replaced pump, I was unable to remove old hinge without replacing door.
REFRIGERATOR FRIGIDAIRE LFFH2067DW2 Iarriced onsite and advised customer on error. Advised that unit will correct itself if allowed to thaw
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to install parts previously diagnosed. Installed a new freezer led,installed both pads and ui tested ui operation good,checked leds all working as designed."
MICROWAVE WHIRLPOOL WML75011HZ4 Sr#7727624649 arrived onsite for rusting inside cabinet. Found rusting inside cabinet. Customer said for a time that the ventilation was blocked off. Vent had already been corrected. But rust remained. Mark with techline video chat. He inspected and stated rust should be cleaned of and inside cabinet sealed with silicone.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for fridge leaking on freezer side . Found frost building up around door liner . Found large gaps around cabinet liner . Silicones gaps . No water leaks detected . Job complete
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for customer complaint of lights not working in both sections, I found faulty light modules, I replaced modules in both compartments, unit tested good."
REFRIGERATOR WHIRLPOOL WRT318FMDB02 "Arrived on site for water leaking Into fresh food compartment. Diagnosed clogged drain,cleared freezer drain,checked water flow through drain good,removed ice from freezer compartment"
RANGE WHIRLPOOL SF216LXSM0 Arrived to inspect range oven error.Unit had F2 error code.Checked with CLAIMS and was approved to replace the control.Removed and replaced it and unit tested as designed.Job complete
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of water on gasket. Used a straight edge to check door and found the door bowed. Ordered door office to reschedule. ; ordrng 1 W11301145 (DOOR)
RANGE WHIRLPOOL WCG55US6HS00 "arrived on site to inspect cooktop flames. Upon further inspection, I tested all five burners and found that the back left burner cap wasn’t on correctly causing the flames to be high. Corrected the cap and retested and the unit is operating as designed. No gas leaks detected during service, job completed."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site is intermittently turning off. Inspected unit and work area please customer states that the unit is turning off by itself Multiple times each day. Placed in service diagnostics and found evaporator fan in the freezer compartment not running properly in the freezer thermistor intermittently bouncing between passing and saying it was open.I called tech line and spoke to Bruce SR# 7727376111. Do you advised that the evaporator motor fan was causing the unit to draw incoming DC voltage and was intermittently shutting off the unit. Replaced evaporator motor and tested unit. Unit is working as designed. Call complete.
OVEN WHIRLPOOL W0S51ECOHS01 "arrived on site to inspect wall oven temps too high. Upon further inspection, using my multimeter, I placed the thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My temp reading at preheat was 372. My next five readings were 387, 332, 386, 329, 368 for an average temp of 359 degrees. I advised the builder of my findings. No repairs needed. Job completed."
REFRIGERATOR WHIRLPOOL WRF989SDAB03 "Arrived on site for ice maker working intermittently . Customer said nothing wrong with ice, water is dispensing intermittently . Tried dispenser , no water . Unplugged fridge and water would dispense after plowing up .checked and found burn marks on deli control . Replaced control after AUTHO . Unit is now functioning normally . No water leaks detected at time of service . Job complete ."
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site for dishwasher leaking water. Tested and inspected unit and found failed spray arms. Ordering needed parts and will return instructed customer not to use unit until repairs are done as it is a water damage risk. ; ordrng 1 WPW10317197 (upper spray arm) and 1 WPW10319027 (spray arm)
DRYER ROPER RED4516FW0 "Arrived to inspect unit that won’t turn off when you open the door, found the door switch to be shorted, replaced and tested properly"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator lights not working. Tested and inspected unit and found failed LED modules. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived onsite for refrigerator that won’t make ice. Inspected unit and work area. Tested unit in a harvest and unit completed the harvest. Tested FC, RC, and Ice bin thermistors and they all passed. Tested the ice maker fill and unit filled with water. Took temperatures and found the unit at 15 degrees and dropped to 5 degrees within 10 minutes. I called Whirlpool Techline and spoke to JK SR# 7727633865. He advised to replace the ice maker. Replaced ice maker and tested unit. Unit is working as designed. Call complete."
RANGE WHIRLPOOL WFC150M0EB4 "Arrived to inspect unit missing elements, replaced elements and tested properly"
WASHER WHIRLPOOL WFW5620HW0 Arrived on job to replace drawer. After replacement test operation. No leaks detected at time of service.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for no water or ice. Tested dispenser no water,slightly removed unit from enclosure tested dispenser good water flow,adjusted water line to unit reinstalled unit,tested dispenser unit working as designed"
RANGE AMANA AGR5330BAS3 Arrived onsite for a range with a crack in the left side of the oven door and the burner can be seen thru it. I found the left side door hinge not locked into the receiver correctly causing the door to hand crooked and gap on the left side. I corrected the mount of the door. The door is sealing properly. Call complete.
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived on site for customer complaint of ice build up in freezer, found door gasket needed to be formed. I formed gasket, unit tested good."
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site for ice machine making very little ice. Tested and inspected unit and found failed water filter housing. Ordering needed part. no water leaks present at time of service.; ordrng 1 W11266112 (housing)
FREEZER WHIRLPOOL WRT541SZDM00 "Arrived on site and inspected refrigerator and found cabinet on bottom of fresh food section. Sent pictures of damage to cabinet to techline directly and to CS. 3302407378, SR#7727633737
WASHER GE GFW480SPK0RR Arrived to install previously ordered part.Removed and replaced the defective drain pump.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
DRYER MAYTAG MEDB835DW4 Arrived on site for wire that was making a scraping sound. Inspected unit and work area. Spohn the basket by hand and immediately felt restriction and heard a small whining sound. Removed front cover and checked wheel blower. Wheel blower was intact and working as designed. Tested rollers by hand and found four rollers hard to turn. Replaced rollers and idler pulley and tested unit. Unit is working as designed. Call complete.
DRYER MAYTAG MEDX655DW1 "Arrived on site and inspected dryer and found timer has failed, pre-ordered timer is incorrect and is for a different model of dryer, will need to re-order timer. Quoted customer for repair. ordrng 1 WPW10642928 (timer)"
DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer not heating properly.Confirmed the complaint and found the connection to the heating element wasn’t secured.Corrected the issue and reassembled the unit and unit tested as designed.Job complete
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site for range grate issues and burner taking too long to light. Tested and inspected unit and found grates warped from heat and 2 front burners takes longer then other burners to light. 2 front burners takes around 2 to 5 seconds. Removed failed grates and replaced with new. Called tech line about burners and spoke with Kathy (SR# 7727632430) made aware of stated issue and what was found. Was instructed that unit is operating as designed. And that I could file a little down at burner had to increase gas flow to improve light time a little to instruct customer on use and care and practice for best performance. Did as instructed. Unit is operating as designed. No other repairs are needed at this time. No gas leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived n site for freezing in fresh food. Freezer cooling correctly replaced control assembly.
REFRIGERATOR AMANA ART308FFDB06 Arrived on job to replace refrigerator door. After replacement test operation. No leaks detected at time of service
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the UI and the FC LED module. The unit is working as designed.
WASHER WHIRLPOOL WTW8000DW5 "Arrived on site for washer not draining. Ran diagnostics and found error could F2E1 stuck UI key. Filled tub with a little bit of water and tested drain pump, unit drained. Ran unit through a test cycle and the unit operated as designed and drained with no issue. Tested lid lock and found it operating as designed. Job complete"
VENTHOOD WHIRLPOOL KVWB406DSS2 "Arrived to inspect unit with damaged chimney, up arrival found no dents on vent hood or chimney, chimney still had protective wrap. Found no damage on site . Supplied chimney was damaged in top corner near bent holes"
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived onsite for unit not cooling the refrigerator constantly. Tested unit. Found that evaporator door is only working when it wants to cool the top portion of the unit. Gave customer quote.. collected 109.99 for service fee. Ordered part. Rescheduled with customer ; ordrng 1 WPW10248595 (control)
REFRIGERATOR WHIRLPOOL GI5SVAXVL01 Arrived to inspect intermittent power loss.Confirmed the complaint and removed and replaced HV control.Reprogrammed the unit and unit began operating as designed.All water lines were dry at the time of service.Job complete.CLAIMS approved the repair job
MICROWAVE FRIGIDAIRE FGMO3067UD "Arrived on site and replaced filter board, fuse, and control board diagnosed by previous technician, after replacement microwave is heating again. Job complete"
RANGE GE JB710TT2WW "Arrived to inspect unit with middle of 3 burner not working, found circuit had shorted and had no ohm reading. ordrng 1 WB30T10126 (range 12 radiant sur)"
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for cooling complaint. Removed deli drawer found fresh food evaporator incased in ice,ran diagnostics defrost thermistor reading open diagnosed u it will need a new fresh food evaporator defrost thermistor. Customer is going to defrost unit 24hrs before return ; ordrng 1 WPW10501260 (EVAP COVER)"
FREEZER GE FUF17SVDRWW Arrived onsite for the freezer still dripping water from under the bottom. I found the same results as on the previous visit. I called GE techline and spoke with Mike. Mike stated they had an issue with the capillary tube separating from the suction line causing this and advised reattaching it. I used foil tape and attached the capillary tube to the suction line. Call complete.
MICROWAVE LG LMV2053SB Arrived on site to diagnose a microwave that is intermittently heating. Found unit will only heat if left on for over 45 seconds due to shorted main control..; ordrng 1 4781W1M452K (CONTROL NLA) and 1 CONTROLNLA (CONTROL NLA)
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site to check refrigerator for no cool issue. Found both sections at Room temperature, evaporator fan running in no frost present on the evaporator. Compressor is running and warm but there is very low amp draw. Checked all lock ring fittings for oil and did find slight amount of oil at top fitting of filter drier. Sailed system repair will be needed. Ordering compressor and evaporator. Office will need to reschedule call once ETA on parts is obtained. Will need cell system technician 2 hours for repair; ordrng 1 W11209866 (Compressor) and 1 W11407409 (Evaporator) and 1 LOKRING (LOKRING) and 1 Wpw10143759 (Uv drier) and 1 W10913906 (Access valve)"
REFRIGERATOR WHIRLPOOL GI5FVAXVB02 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found main control shorted. Replaced main control and tested unit. Found all is functioning properly at this time. No water was hooked up to unit at time of service.
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site to check refrigerator for no cool issue. Found both sections at Room temperature, evaporator fan running in no frost present on the evaporator. Compressor is running and warm but there is very low amp draw. Checked all lock ring fittings for oil and did find slight amount of oil at top fitting of filter drier. Sailed system repair will be needed. Ordering compressor and evaporator. Office will need to reschedule call once ETA on parts is obtained. Will need cell system technician 2 hours for repair; ordrng 1 W10913906 (Access valve) and 1 W11407409 (Evaporator) and 1 W11209866 (Compressor) and 1 Wpw10143759 (Uv drier) and 1 LOKRING (LOKRING)"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for no lights in freezer section. Diagnosed a defective led module in freezer,removed led module installed a new led module tested door operation good unit working as designed."
RANGE WHIRLPOOL WMH31017HB4 "Arrived on site to inspect microwave for no heat, upon inspection found the relay to the upper door switch miswired, replaced both interlocks and retested, no heat found, called Techline and confirmed the interlock was the issues even after replacement. Office to reschedule ; ordrng 1 W111433682 (UPPER ) and 1 W114333683 (LOWER)"
REFRIGERATOR LG LFXS29766S/01 "Arrived onsite for a refrigerator not cooling/freezing properly after the sealed system was replaced. I found the FC cooling properly by put the RC not at proper temp. I found the the ice fan running but the evaporator fan not running. The control needs to be replaced and updated with a jig. The fan could possibly need to be replaced. Ordering AEB72913940 GRILLE ASSEMBLY,FAN.; ordrng 1 AEB72913940 (GRILLE ASSEMBLY,FAN)"
REFRIGERATOR WHIRLPOOL KRSF505ESS01 "Arrived on site for cooling issue. Found bottom sections in both compartments cooling upper portion warm ran diagnostics found both fans not powering on,removed fresh food evaporator cover,found corrosion on harness,disconnected harness found corrosion inside of harness and broken yellow wire lead on liner side of harness called tech support
DRYER MAYTAG MEDC465HW0 Arrived onsite and found unit operating with a blower housing full of water. Repaired unit by removing water form blower housing. Advised customer that ventilation is blocked and will require to be professionally cleaned. All else checks good.
REFRIGERATOR MAYTAG MFI2570FEZ02 Arrived on site to replace door gasket and icemaker for the refrigerator. Replace both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
WASHER WHIRLPOOL WFW3090JW0 "Arrived to inspect washer with rES code not allowing the unit to work properly. Verified and Called Whirlpool Tech line and spoke STEVE.Advised Steve of complaint- RES displayed when a cycle is canceled.I was advised to Replace the UI, which I completed and unit still displayed the rES code.SR# 7727635044Diagnostics Test mode worked as designed, but unit wouldn’t work in customer mode.I called back and spoke with DUSTIN, who advised the MAIN CONTROL will need to be replaced.Dustin advised since the unit is stacked in an RV it would need to be uninstalled for the repair to be completed
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Still getting long fill error code. Order part. Reschedule with customer ; ordrng 1 W11116590 (cntrl-elec) and 1 W112110459 (WATER VALVE )
RANGE WHIRLPOOL WMH78019HB3 "Arrived on site for microwave that had broken glass. Inspected unit and work area. Spoke with SC and found the repair was not covered. Call complete."
FREEZER FRIGIDAIRE FPFU19F8RFE Arrived on job for complaints of not cooling. Found the start device not working properly. Replaced start device and test. Compressor running and refrigerator starting to cool. No leaks detected at time of service.
REFRIGERATOR KITCHENAID KUIC18PNZS0 "Arrived on site for no ice. Water in ice storage bin not draining. Customer powered unit on drain pump would drain water after 5 min then consistently power cycle,ran water into drain and pump would power unit off diagnosed a failed drain pump,unable to fully run diagnostics due to pump powering unit off.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site and inspected refrigerator and found reservoir is cracked near connector for water filter. Replaced reservoir No water leaks from connections at time of service, job complete."
REFRIGERATOR KITCHENAID KBFO42FTX04 "arrived on site to inspect refrigerator leaking water from the bottom of the unit. Upon further inspection, I opened the FC door and found a food item wedged under the Evap cover and covering the evaporator drain hole causing the unit to ice over and not drain when the unit defrosted and the water was collecting in the bottom of the FC section and then spill out onto the floor. I cleared the ice and the drain hole and found that the RC door gaskets were torn and needed to be replaced. I am ordering the gaskets and a CNOTE-2HR JOB. No water leaks observed during service.; ordrng 2 8201809 (gasket-fip)s and 1 CNOTE (2 HR JOB)"
REFRIGERATOR WHIRLPOOL WRF989SDAM01 "Arrived on site for fridge leaking . Found water leaks if from valve and water line starting to crack . Ordering water line and valve . ; ordrng 1 W10865826 (valve) and 1 W11209890 (WATER LINE )"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not draining. Upon arrival customer informed that issues is that unit is not spraying water. Tested and inspected unit and found failed pump motor assembly. Ordering needed part. no water leaks present at time of service.; ordrng 1 W11085683 (pump&motor)
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site for terminal wires off block burned . Replaced harness and preheated unit . All checked normal . Will recommend apt change power cord . Job complete
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived on site for frost build up in the freezer. Inspected unit and work area. Found the freezer shelves full to the point the door wouldn’t close properly. I explained to the customer the freezer door when let go at a 45 degree angle should close on its own and the door isn’t closing. I inspected the freezer gasket and found the gasket not sealing properly when the door is closed. I reshaped the gasket using my steamer. Also found the ice door broken Ice door I am ordering the ice door W10189202 to complete the repair. .; ordrng 1 W10189202 (ICE DOOR )
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 "Arrived on site for problems with door not closing, upon inspection found the switch not initiating close relay on UI. Ordering switch. Office to reschedule. ; ordrng 1 1118894 (SWITCH )"
OVEN KITCHENAID KFGD500ESS04 Arrived onsite for unit supposedly releasing an abnormal amount of heat Cooking at 400 degrees. When ahead and replaced igniter. Tested unit. Unit test good. No leaks at the time.
WASHER MAYTAG MHW5630HC0 "Arrived on site to inspect washer for lo foo error code, upon inspection per Techline found the drain hose pushed far into the drain pipe. Pulled up drain hose and water released, clearing issue. Job complete"