We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/31/2021
"Arrived onsite for unit not draining. Upon arrival found unit full of water, put unit into diagnostics found drain pump to be bad receiving voltage but not operating. Customer approved. Drained unit with shop vac. Unplugged unit. Removed and replaced drain pump. Job Completed."
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Leander, TX 78641
Justin
Job Details: 03/31/2021
"Arrived on site for washing machine not spinning. Upon arrival the customer stated that the unit would sometimes es stop the cycle and leave the clothes wet, and that sometimes it would drain to long and when they unplug it it will continue the drain for some time. She also mentioned it is intermittently loud. It was very difficult to get unit into diagnostics but once I got the unit into diagnostics mode I found stored error codes F3E2 for inlet water temp fault, F8E1 for long fill, F0E5 for off balance load, and F8E6 for water hazard. As it was in diagnostics it threw and F2E1 error code and then the UI became unresponsive. I had to unplug the unit and even after unplugging the unit the UI stayed flashing for around 1 minute. I had trouble getting it back into diagnostics again. Once I got it in I was able to manually test each component. I found the hot water valve not flowing. I took the hose off and found good flow from the wall. I found all other components working as designed. I found a faulty valve and UI needing to be replaced. I replaced the valve and UI and then retested the unit. The unit is now getting hot water and is no longer having issues getting into diagnostics. I cleared the old error codes and the F2E1 was no longer being thrown. The unit is now working as designed. No leaks observed by end of service. Call complete."
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM3
Near Austin, TX 78739
Leonardo
Job Details: 03/31/2021
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Austin, TX 78745
Jacob
Job Details: 03/31/2021
Arrived onsite for unit not ringing the clothes out enough. Put unit in diagnostics. Let customer know that the spin tub may need to be replaced if the control doesn?t fix the issue.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Georgetown, TX 78626
Jimmy J.
Job Details: 03/31/2021
Arrived on site to install previously diagnosed part. Removed main harness and installed new harness. Turned on all elements and all four are heating as designed. No further repairs needed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Marcos, TX 78666
Andrew
Job Details: 03/31/2021
"Arrived on site to replace drawer from previous diagnosis. Installed drawer, tested unit, unit works good. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Blanco, TX 78606
Brandon
Job Details: 03/31/2021
"Arrived on site for customer complaint of unit not washing properly, found actuator was not inserted into cam and unit would,not agitate, I adjusted actuator, unit tested good. Unit is on a peer and beam floor so it does vibrate more then it would if on a concrete foundation. Customer is aware of this."
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Austin, TX 78748
Robert
Job Details: 03/31/2021
Arrived on job for complaints of one burner not working. Tried burner and got code f12. Code is for failing burner.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Austin, TX 78757
Matthew
Job Details: 03/31/2021
Arrived onsite to replace previously diagnosed parts. Replaced solenoid and UI. Tested unit to insure solenoid was triggered and lifting arm to allow for cubed ice. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Pflugerville, TX 78660
Scott
Job Details: 03/31/2021
Arrived on site for poor cooking . Ran diagnostics got 5-2 error code . Followed tech sheet recommendations. All checked normal. Ran temp checks all checked normal. Avg temp was 347. No other issues found . Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Lago Vista, TX 78645
Lou
Job Details: 03/31/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the hv control and FC evap motor harness failure, I removed and replaced both and tested. Unit is cooling as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIO338HSS00
Near Austin, TX 78703
Luis
Job Details: 03/31/2021
"Arrived on site for water leaking. Ran drain pump found no water draining to sink,removed unit form custom enclosure found factory drain tube disconnected from drain that has been customized for outdoor patio enclosure. Customer will need builder,installer to reconnect drain tube to custom drainage system. Attn note"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS0
Near Austin, TX 78739
Leonardo
Job Details: 03/31/2021
Arrived on site to test unit for not starting. Found water in unit tried to drain unit and motor not coming on. Test unit and found control board would not let me get in to diagnostic. Replaced drain motor and unit not drawing due to board not responding. Ordering. New board office to reschedule. ; O-emld tckt
We serviced a
FRIGIDAIRE DRYER
Model GLGR331AS2
Near Austin, TX 78745
Jacob
Job Details: 03/31/2021
"Arrived onsite to replace broken parts. Glide and felt. Tested unit. Motor would still not turn. Attempting to replace motor, the blower wheel was seized on the motor. Ordered part. Need authorization before returning. Office to reschedule ; ordrng 1 131775600 (blwr housing w/wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Cottonwood Shores, TX 78657
Cliff
Job Details: 03/31/2021
Arrived on site to diagnose a refrigerator that is leaking. Found icemaker fill line frozen over and cracked. Valve and line would need to be replaced to complete repair.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Austin, TX 78732
Robert
Job Details: 03/31/2021
Arrived on job for complaints of shaking. Found the shipping bolts still in place. Removed bolts and test.
We serviced a
FRIGIDAIRE WASHER
Model ATF6000FS1
Near Austin, TX 78701
Richard
Job Details: 03/31/2021
Arrived onsite for the washer leaking water into the tub. Found that the valve was not closing properly. Installed new water valve and washer tested good.. no leaks detected complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FTS00
Near Austin, TX 78731
Luis
Job Details: 03/31/2021
"Arrived on site for cooling complaint. Removed evaporator cover found ice ball on inlet of evaporator diagnosed a leak in the system,replaced the compressor,heat exchanger,evaporator and filter drier used perpagum to seal exchanger. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Austin, TX 78753
Matthew
Job Details: 03/31/2021
Arrived onsite for washer lid latch not functioning. Upon inspection found unit had been moved and damaged in the process. Lack is broken and tub is partially suspended due to missing suspension rods.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTSB3
Near Austin, TX 78739
Leonardo
Job Details: 03/31/2021
Arrived on site to test unit for upper rack not washing. Test unit and found unit not getting enough water. Replaced fill valve test unit and unit test good job complete. No leaks present at this time job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Kyle, TX 78640
Noah D
Job Details: 03/31/2021
"Arrived on site to inspect fridge for not opening, upon inspecting found the door flap misaligned causing issue with gasket. Replaced gasket. Complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Jarrell, TX 76537
Wesley
Job Details: 03/31/2021
F9e1 f0e3 f8e6 f9e2
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB3
Near Leander, TX 78641
Lou
Job Details: 03/31/2021
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I pressed the cancel button on the console and the drain pump came on, but it was making a humming sound and not draining the water from the tub. I removed the drain pump and found a piece of metal from a dish inside the drain area that was wedged in the empellars keeping the pump from turning. Removed the debris and reinstalled the drain pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Austin, TX 78746
Kevin
Job Details: 03/31/2021
"Arrived on site and found microwave is not heating, uninstalled microwave and replaced magnetron, capacitor, and diode. After reinstalling microwave is heating properly again, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Pflugerville, TX 78660
Scott
Job Details: 03/31/2021
"Arrived on site ,replaced filter housing and water valve . Unit is now dispensing correct measurements on dispenser . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Leander, TX 78641
Lou
Job Details: 03/31/2021
"arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise the unit is making and it sounds like a metal on metal screeching noise. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed except in spin mode the unit made then noise but not as loud. I tilted the unit back and found a small amount of gearcase oil on the cam pulley. I removed and replaced the gearcase and cam and calibrated. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78705
Richard
Job Details: 03/31/2021
Arrived onsite for the oven cooktop is damaged. During inspection found that the cooktop is scratched up and chipping. Took pictures. Replaced cooktop and all functions tested good. Complete
We serviced a
KITCHENAID MICROWAVE
Model KMCS3022GSS3
Near Georgetown, TX 78626
David S
Job Details: 03/31/2021
Arrived on site to install new microwave. I removed the failed microwave and installed new. I tested the microwave and reset the clock. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Pflugerville, TX 78660
Scott
Job Details: 03/31/2021
"Arrived on site ,replaced front panel glass on door Job complete"
We serviced a
KENMORE WASHER
Model 110.2235251
Near Bastrop, TX 78602
Andy
Job Details: 03/31/2021
Arrived on site for washer not filling with cold water. Tested and inspected unit and found failed inlet valve. Valve was ordered but has not arrived yet. Will return with valve. No water leaks present at time of service.le.; ordrng 1 Seenote (Office to schedule) and 1 Seenote (ASAP appointment)
We serviced a
MAYTAG WASHER
Model MVWB850WQ1
Near Georgetown, TX 78628
Kayman
Job Details: 03/31/2021
Arrived onsite for washer making loud noise in spin. Upon inspection I found the unit would make a metal on metal scratching noise during agitation in the diagnostics cycle. I inspected the drive system but did not see any oil leaking out from the drive shaft. I found that when the unit is low spin I found the washplate slipping. I also found the unit is starting to sound like a jet engine while in full RPM high spin. I recommended replacing the bearing and possibly the root stator assembly depending on if they are damaged or worn.No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Jarrell, TX 76537
Wesley
Job Details: 03/31/2021
Arrived onsite for fridge door and fridge cabinet not aligning well enough to use after market child latch. Advised customer on status and better suited child safety latches. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Cedar Park, TX 78613
Justin
Job Details: 03/31/2021
"Arrived on site for lights out in a refrigerator. I found the FC light bad. I replaced the FC light and all of the lights are now on. Unit is working as designedCall complete. (Only installed one light, returning the rest)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Kyle, TX 78640
Noah D
Job Details: 03/31/2021
"Arrived on site to inspect washer for not closing, upon inspection found the strike broken on unit, replaced strike and tested unit. Complete"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
Justin
Job Details: 03/31/2021
Arrived on site to install previously diagnosed parts. The stated that the burners after sitting for a while take a very long time to start. This seems like a regulator issue and I am ordering that part to install. The burner heads are also in bad shape and causing the flames to be wonky so I am ordering those. The igniters will also continue to spark after the flame is lit. Therefore I will install a spark module when I come back. I am ordering the front left and right igniters due to them being visibly broken. It is under a PL concession. Office to reschedule.; ordrng 2 W11344539 (Front Left/Right Burner Heads)s and 3 W11344742 (Burner Head)s and 1 W11344746 (Burner Head) and 2 W11238758 (Left/Right Front Igniter)s and 4 W11323261 (Left/Right Front Burner Head Screws)s and 8 W11323309 (Burner Head Screws)s and 1 W11106948 (Regulator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78759
Scott
Job Details: 03/31/2021
"Arrived on site for not dispensing water , is making ice . Temps are normal. Found valve had failed . Replaced valve . Tested unit all checks normal . No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WOD77EC0HS01
Near Lago Vista, TX 78645
David
Job Details: 03/31/2021
"Arrived on site to diagnose wall oven not running lower oven. Found upper oven good. Found error code F6E0 for UI unresponsive. Tried replacing secondary control for lower oven and retested. Relays clicking, but unit still not heating. UI is also blinking and resetting time. Ordering TOD for rear, console and copernicus control. Office to schedule with AUTHO. ; ordrng 1 W11107244 (Console) and 1 W11261165 (Control) and 1 Autho (Autho)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS0
Near Lakeway, TX 78734
Robert
Job Details: 03/31/2021
Arrived on job for complaints of not draining. Found pump blocked. Removed blockage and test operation. No leaks detected at time of service
We serviced a
GE REFRIGERATOR
Model BSS25JSRFSS
Near Round Rock, TX 78681
Kayman
Job Details: 03/31/2021
Arrived onsite to correct water flow issue. Upon inspection I found the ice maker is making ice but the cubes are small and deformed. I replaced the valve and tested the flow at the bottom of the FC door. The flow is now good and as designed. I attempted to steam out the water line on the FC door but could not get the ice to come loose. I installed the dispenser heater and advised the customer that they would need to manually defrost the u it if they wanted the ice to break free from the dispenser. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near Briarcliff, TX 78669
Leonardo
Job Details: 03/31/2021
Arrived on site to test unit for burners moving. Found burners not sitting correctly secured burner heads and cooktop test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near Marble Falls, TX 78654
Cliff
Job Details: 03/31/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found ice stripper broken preventing bail arm from coming fully down. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
GE REFRIGERATOR
Model GYE22HMKDES
Near Austin, TX 78750
David
Job Details: 03/31/2021
"Arrived on site to diagnose refrigerator that was not cooling in FC. Checked evap and found 3 inch thick ice on cover and behind it. Steamed out freezer evap and cover. Once ice was melted I saw the unit was not draining either. I tested the circuit and found the heater circuit good. Put in diagnostic and found defrost heater not coming on. Pulled unit out and replaced control. Found debris in the drain duckbill and cleared, verified unit is draining. Retested unit and verified the defrost heater is now coming on. No water leaks found. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Pflugerville, TX 78660
Scott
Job Details: 03/31/2021
"Arrived on site for UI and control error codes .
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ00
Near Georgetown, TX 78628
David S
Job Details: 03/31/2021
Arrived on site for fresh food section freezing food and unit leaking from the freezer. I found ice build up in the freezer floor and the drip pan full of ice. I removed and cleared the ice. I steamed the drain out unit it was free flowing. I inspected the thermistor and found it out of range. I am ordering the control and returning with the thermistor to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W11212392 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Austin, TX 78723
Matthew
Job Details: 03/31/2021
Arrived onsite for dishwasher not responding. Upon inspection found failed power cord. Failed continuity test. Will need to order and replace. office to reschedule ; ordrng 1 4317824 (cord-power)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/31/2021
Arrived on site for ice maker not working. Found ice maker is making ice but the ice dispenser is not allowing ice to fall. Ice cubes looked good and I didnt see any clumping. Ice container auger seems to be loose in container even though it spins as designed on crushed and cubed setting. Ordering a new ice container to return and complete the repair. I will also return with parts JIC. ; ordrng 1 W11244434 (Ice container)
We serviced a
GE MICROWAVE
Model JVM1650WB002
Near Whitney, TX 76692
Jonathan
Job Details: 03/31/2021
Arrived on site for I microwave that?s not heating. Inspected unit and work area. Removed Markway from wall and tested several components. Could not find anything wrong with the unit. Replaced diode and tested unit. Unit began working as designed and heating properly. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Austin, TX 78728
David
Job Details: 03/31/2021
"Arrived on site to diagnose washer making noise. Ran unit and couldnt hear any noise coming from it, but saw basket wobbling. Removed washplate and found the hub worn and had some play in it. Replaced hub and retested. Unit is no longer wobbling. Checked under unit and found gearcase oil all over the motor cage, splutch and soaked into belt. Unit needs a new gearcase, splutch, belt to complete repair. Ordering splutch and belt, and returning with gearcase. Office to schedule when all parts avail ; ordrng 1 W10721967 (Splutch kit) and 1 WPW10006384 (Belt)"
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Austin, TX 78751
Jacob
Job Details: 03/31/2021
"Arrived onsite to replace part to the unit according to tech line. Replaced parts. Tested unit. Parts still did not remedy the issue. Called tech line. Had me check the board to be sure it was getting 120v. Checked the board, and it was getting the 120v. Said to replace power board once again. Got Sr#7730350260. Ordered part. Office to reschedule. ; ordrng 1 W11196485 (cntrl-elec)"
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Blanco, TX 78606
Brandon
Job Details: 03/31/2021
"Arrived on site for customer complaint of loud noise, found idler pulley was broken, ordering idler pulley. ; ordrng 1 8547174V (Idler pulley)"
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near New Braunfels, TX 78130
Noah D
Job Details: 03/31/2021
"Arrived on site to inspect Icemaker for not making ice, upon inspection found the unit filling and draining constantly, water level sensor in pump was shorted, replaced pump and tested. No problems found. Complete"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/31/2021
Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley failed and replaced it. All is working properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/31/2021
Arrived on site to diagnose a range that won't bake and burner stays on high. Found rf infinite switch and main control failed. Lowes didn't approve repair and will contact homeowner to resolve claim.
We serviced a
WHIRLPOOL OVEN
Model KEBC107KSS04
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/31/2021
We serviced a
MAYTAG RANGE
Model MER8700DS0
Near Marble Falls, TX 78654
Cliff
Job Details: 03/31/2021
Arrived on site to replace element for range. Replaced part and tested unit. Found all is functioning properly at this time.
We serviced a
KITCHENAID OVEN
Model KGST307HBS8
Near Austin, TX 78753
Matthew
Job Details: 03/31/2021
Arrived onsite for range door disassembled. Reassembled door for customer. When mounting door to range could see signs of ware on the hinges. Let customer know that in time, the hinges may need to be replaced. Left contact info. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Blanco, TX 78606
Brandon
Job Details: 03/31/2021
"Arrived on site for customer complaint of compressor noise and unit seems to be running all the time, found out that UI temperature display was set at 5 degrees in freezer, but actual temperature was -19 to -10 in freezer. Ordering controls, evap cover, and thermistors. ; ordrng 1 W11450890 (Control) and 1 W11262313 (UI control) and 1 W11394920 (Evap cover freezer) and 2 W10316760 (Thermistor)s and 1 Cnote (Office to reschedule)"
We serviced a
GE FREEZER
Model GSE25GGHJCCC
Near Marble Falls, TX 78654
Cliff
Job Details: 03/31/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker fill tube frozen over. Thawed line and found no indication of valve failure. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFC310S0EB4
Near Johnson City, TX 78636
Brandon
Job Details: 03/31/2021
"Arrived on site for customer complaint of coil burners not heating properly and cooling down, found unit is working as designed. I informed customer of how the new style burners work, they are working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78703
Richard
Job Details: 03/31/2021
Arrived onsite for the dishwasher not working properly. Ran diagnostics and found error codes for inlet water temperature to cold and a suds error code. Ran diagnostics test cycle and all functions tested properly. Could not find any issues with dishwasher. Advised customer to to turn hot water on first before starting the dishwasher and to use less soap. Called tech line to document my findings. Sr # 7730399360.
We serviced a
MAYTAG WASHER
Model MVWB855DC0
Near Manor, TX 78653
Matthew
Job Details: 03/31/2021
Arrived onsite to replace previously diagnosed parts. Replaced wash plate. Tested unit and unit is functioning properly. No noise. Job complete
We serviced a
FRIGIDAIRE OVEN
Model ffet3025psd
Near Killeen, TX 76542
Wesley
Job Details: 03/31/2021
Arrived onsite for upper oven not heating up properly and verified upper bake element has shorted. Repaired by replacing the bake element. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Cedar Park, TX 78613
David
Job Details: 03/31/2021
Arrived on site to diagnose refrigerator that was making noise when in use. Ran though diagnostics and found loud noise coming from damper when its in use. Replaced damper and retested. Noise is now gone. Retested all fans and unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model CHW8990XW0
Near Austin, TX 78703
Richard
Job Details: 03/31/2021
"Arrived onsite for the washer coin slot stealing money and not working properly, also door hinge is broken and dispenser drawer broken. Called commercial tech line I told them that I can not get into the coin box due to no keys. Discussed with them the issues and they told me to that the UI could be causing the issue and the coin switch and coin chute.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Georgetown, TX 78633
Kayman
Job Details: 03/31/2021
Arrived onsite for refrigerator tripping breaker. Upon inspection I found the unit unplugged and at room temp. I made sure the main harness was secured into the chassis by pushing up on it. I confirmed voltage at the outlet. I plugged in the unit and monitored amp draw at the compressor. After 10 mins or so the amps did not go past 1.4a I accessed the evaporator and tested amp draw at the heater. I found it drawing 5 amps which is within range. After about 20 mins or more I could not get the unit to trip the breaker and it is cooling as designed with all fans running. The customer showed me a diagram of his house wiring and it looks like the outlet is a gfci outlet. I also found the breaker is a test button arc fault breaker switch. I advised that with me not being able to trip the breaker at this time there could be something going on with the outlet or breaker itself. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JZ0
Near Bastrop, TX 78602
Andy
Job Details: 03/31/2021
Arrived on site for range oven not heating. Tested and inspected unit and found failed terminal block and harness. Will also need new power cord. Ordering needed parts. Instructed customer that power cord is not covered and disconnected cord from unit and left unit unplugged. And left power cord with customer as they will get new one for us to install on return visit. Office to schedule return trip..; ordrng 1 W11344556 (Harness) and 1 PT500 (Power cord) and 1 Seenote (Office to schedule) and 1 Seenote (ASAP if possible)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Round Rock, TX 78664
Scott
Job Details: 03/31/2021
Arrived on site for hinge squeaking. Found the noise was front right roller wheel rubbing on evap tray . Tightened down bolt to wheel housing . And refit evap tray so both have spacing to not rub on each other . No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL OVEN
Model WFE361LVS0
Near Georgetown, TX 78628
David S
Job Details: 03/31/2021
Arrived on site for oven bake not heating. I inspected the unit and work area. I found no continuity through the bake element. I inspected the element and found it broken. I spoke to th customer about needing the bake element replaced.The customer agreed to the repair. I replaced the bake element. I reassembled the unit and tested the elements. Both bake and broil elements are not working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Bastrop, TX 78602
Andy
Job Details: 03/31/2021
Arrived on site to install previously diagnosed control and defrost sensor. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
KENMORE REFRIGERATOR
Model 106.9759755
Near Austin, TX 78749
Kevin
Job Details: 03/31/2021
"Arrived on site and inspected refrigerator and found Icemaker arm is not connected, after resetting it into icemaker it is working properly, also found interior lightbulbs inside of fresh food section are burnt out.
We serviced a
GE RANGE
Model CGS990SET7SS
Near San Marcos, TX 78666
Andrew
Job Details: 03/31/2021
"Arrived on site to test unit for lower oven not heating. Found when unit set to bake, broil or convection, control was not sending proper voltage. Was able to access TOD and tested good. Recommend replacing control. Ordering TOD to ensure unit is properly corrected on return visit. Office to reschedule.; ordrng 1 WB24K10046 (range limit switch) and 1 WB27K10423 (control ovn (erc3hp))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Bastrop, TX 78602
Andy
Job Details: 03/31/2021
Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6R3JB5
Near Georgetown, TX 78626
Kayman
Job Details: 03/31/2021
Arrived onsite for broken ice bin in refrigerator. I replaced the ice bin and tested the units function. The unit is working as designed at this time and no leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near San Marcos, TX 78666
Andrew
Job Details: 03/31/2021
Arrived on site to test unit for ice build up underneath ice maker. Found gaps in ice bin compartment door causing air leak. Gaps are caused by ice bin compartment insert is warped and pushing door on different parts causing separations. Spoke with SW and confirmed door is needed to fix issue. Office to reschedule.; ordrng 1 W10815695 (dor-fip ss) and 1 W10909034 (tray-drip)
We serviced a
WHIRLPOOL WASHER
Model LDR3822TQ3
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/31/2021
Arrived onsite for dryer no heat. Upon arrival found unit element didnt have continuity. Replaced element and tested unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/31/2021
"Arrived onsite for washer leaking. Upon arrival found unit leaking from left side by unit dispenser. Unit is stacked, spoke with customer on unstacking before we work on it. Ordering unit housing, hoses and valves for dispenser.; ordrng 1 W10580618 (Housing) and 1 461971409182 (Hose) and 1 W10887741 (Hose) and 1 W10846345 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Austin, TX 78735
Kevin
Job Details: 03/31/2021
"Arrived on site and inspected washer and found lid is broken at connection to hinges. After replacement lid is operating properly
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Georgetown, TX 78633
Chase
Job Details: 03/31/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/31/2021
Arrived on site for Not Cooling - Refrigerator Section - Refrigerator. Customer used a jumper on the light switch to trick the control into thinking the door was open to allow the fans and compressor to continue cooling. Otherwise the fridge shuts down completely.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/31/2021
Arrived on site to install previously diagnosed part. Removed UI and installed new UI. Powered oven back up and lines in screen were gone. No further repairs needed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM02
Near Austin, TX 78729
David
Job Details: 03/31/2021
Arrived on site to diagnose refrigerator not dispensing water. Ran unit and could hear valve but nothing coming through. Unit not making ice as well. Checked filter head and found with and without filter not getting water through. Replaced filter head to resolve. Unit is now dispensing properly. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/31/2021
Arrived onsite for microwave control panel not operating correctly. Upon arrival found bottom buttons stuck on relay and unit uI lights and numbers slightly blurred between 8 and 0. Ordering it new control panel covered under extended warranty office to reschedule upon receiving touch board.; ordrng 1 W11197501 (Control stainless panel)
We serviced a
GE REFRIGERATOR
Model GFSF6KKXAWW
Near Smithville, TX 78957
Andy
Job Details: 03/31/2021
"Arrived on site for refrigerator ice maker not working, water not dispensing and ice buildup on FC. Tested and inspected unit and found ice buildup on both FC and RC and ice maker cycled but did not fill with water and water dispenser is not dispensing water. When ice maker cycled and when calling for water at dispenser valve is activating, no water at ice maker or dispenser due to frozen water lines due to ice buildup. Called GE techline about ice buildup in both RC and FC and was instructed it is control issues and that control just needs to be installed and does not need to be programmed. All operations are normal once defrost is complete. No water leaks present at time of service. No other repairs are needed at this time.; ordrng 1 Seenote (RUN CC)"
We serviced a
FRIGIDAIRE DISHWASHER
Model LGBD2431LF0A
Near San Marcos, TX 78666
Andrew
Job Details: 03/31/2021
"4357-arrived n site to test unit for leak and door issues. Found door hinges were bent preventing door from closing properly. Aligned door hinges, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Round Mountain, TX 78663
Brandon
Job Details: 03/31/2021
"Arrived on site for customer complaint of unit not cooling in either section, found compressor running, condenser cold to touch, all fans running, found sealed system leak. I replaced filter drier with UV filter drier from truck stock and added refrigerant to see where leak is coming from on next visit. Ordering compressor, evaporators, UV drier, and coupler. ; ordrng 1 W10832994 (Compressor) and 1 Cnote (Office to reschedule) and 1 Cnote (SS tech/2 hour job) and 1 WPW10143759 (UV drier) and 1 WPW10608485 (Evaporator) and 1 W11116006 (RF evap) and 1 W10634642 (3 way valve) and 1 W10913906 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78626
Tommy
Job Details: 03/31/2021
Arrived onsite for unit not receiving water. Upon arrival found unit control not communicating with auger motor or valve. Ordering valve and water tube just in case. Steamed out line and found it unclogged. ; ordrng 1 W11043763 (Control) and 1 W10913947 (Valve) and 1 W11367364 (Water tube)
We serviced a
JENN-AIR RANGE
Model JIS1450DP2
Near The Hills, TX 78738
Leonardo
Job Details: 03/31/2021
Arrived on site to replace hinges. Replaced hinges test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS3
Near San Marcos, TX 78666
Noah D
Job Details: 03/31/2021
"Arrived on site to inspect microwave for not error code, upon inspection found the black and brown wires swapped, connected them correctly and found the fan was on constantly, replaced control to fix issue. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near New Braunfels, TX 78132
Noah D
Job Details: 03/31/2021
"Arrived on site to inspect fridge for issues with Icemaker, upon inspection found the icemaker moved when turned on but did not functions otherwise, replaced Icemaker and tested, no change, ordering control and valve. Office to reschedule ; ordrng 1 W11383473 (VALVE) and 1 W11442897 (CONTROL )"
We serviced a
GE WASHER/DRYER
Model GUD27ESSMWW
Near Austin, TX 78729
David
Job Details: 03/31/2021
Arrived on site and reattached and straightened middle panel. Verified all tabs were in place. Call complete.
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV162LSA
Near McGregor, TX 76657
Al
Job Details: 03/31/2021
"Arrived on site and installed the grille.Unit now safe, customer satisfied.Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Marble Falls, TX 78654
Cliff
Job Details: 03/31/2021
Arrived on site to diagnose a washer that will not cycle. Found cold water turned off at wall. Turn on water and advised customer that unit needs hot and cold all the time to operate properly. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW01
Near Killeen, TX 76542
Wesley
Job Details: 03/31/2021
"Arrived onsite and found unit leaking from deterioration got the dispenser drawer and housing. Unit will need dispenser drawer and housing to repair leak. Ordering assembly, autho and research required. ; ordrng 1 W10169232 (Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Kempner, TX 76539
Tyler
Job Details: 03/31/2021
Arrived on site for refrigerator the icemaker had frozen over causing the ice bin not to be able to be removed from the refrigerator cabinet. Upon arrival I was able to confirm the customer had fully defrost the unit after that I inspected the ice van but found no damage to it nor any other components were damaged except for the icemaker itself and the water inlet valve high then replace the inlet valve as well as the icemaker assembly and upon completion of repair I fully reassembled the unit and then verified the icemaker was fully harvesting as designed and allowing the exact amount of water needed I informed the customer at this point that it would take 24 hours for the fridge to start cooling again and an additional 24 hours after that in order to fully make a full bin
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Killeen, TX 76549
Wesley
Job Details: 03/31/2021
Arrived onsite and tested unit for vibration issues. Determined vibration to be coming from water hoses against the wall. Secured hoses. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/30/2021
"Arrived on site for WORKED TWICE, THEN JUST STOPPED. WHEN START IS PRESSED, IT JUST BEEPS. ITS LOCKED. Tried placing in diagnostics and the UI start button would not respond. Removed UI and installed new UI. This time it allowed me to place in diagnostics and run through diagnostics cycle. No error codes came on. No leaks detected. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Round Rock, TX 78664
Scott
Job Details: 03/30/2021
Arrived on site for unit not draining . Found fabric in drain catch . Removed obstructions. Ran diagnostics 3-4 times to flush tub and make sure nothing else was in basket . Unit is draining properly . No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Austin, TX 78729
David
Job Details: 03/30/2021
"Arrived on site to diagnose microwave with light switch issues. Found the light for the MW is always on and does not turn off. Checked voltage and socket and verified voltage is good, and socket is good, but control is not responding when switched to half or off, and always on full. Ordering control to resolve, and bringing back bulb and socket. Office to schedule when we can get control. ; ordrng 1 W10892389 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Leander, TX 78641
Justin
Job Details: 03/30/2021
"Arrived on site for an oven not working. I found that the bake and broil element would not kick on and the oven would not heat. I found from L1 to ground and L2 to ground there was incorrect voltage. I gained access to the terminal block and found the harness frayed, burnt, and split. The terminal block was also bad and the power cord was frayed, burnt, and split at the connections. We will need to replace the harness, the terminal block, and the power cord. I ohmd out the fuse and elements and they all ohmd out correctly. Due to power cord not being covered under warranty we are only replacing the harness and the terminal block. Ordering both parts to return and install. I advised the customer they will need to get a new power cord and to leave the unit unplugged until the repair. Office to reschedule.; ordrng 1 WPW10245259 (Terminal Block) and 3 WP3400029 (Terminal Block Nut)s and 1 W11188494 (Harness) and 1 W11396691 (Harness)"
We serviced a
GE REFRIGERATOR
Model PYE22KSKESS
Near Leander, TX 78641
Tommy
Job Details: 03/30/2021
Arrived onsite for refrigerator leaking. Upon arrival found unit condenser fan was not running causing ice build up and leaks on freezer. Removed and replaced fan motor. Unit is now operating as designed.job Completed.