Local Reviews

Appliance Express Rated 4.8 out of 5 stars based on 8722 customer reviews

Map of Austin, TX

Happy customer




Review of Appliance Express


Map of Leander, TX

Excellent Technician




Review of Appliance Express

James C. is an excellent Technician! After he completed troubleshooting the problem he fixed the problem then explained the problem to me and described what he did to fix the problem. I was impressed with his knowledge about the refrigerator. He was very professional and smart.


Map of Manor, TX

Knowledgable and Friendly




Review of Appliance Express

Joseph Cordell came to replace my freezer door. He was friendly and knowledgeable, not only about the part he was replacing but about other Whirlpool appliances in my home. He offered tips and tricks to get the most out of my appliances and I appreciated him sharing his knowledge since I am a first time home owner.


Map of Georgetown, TX

service schedule was moved up (appreciated) problem was explained and replacement part was in the truck; cost was reasonable




Review of Appliance Express

appreciate the technician's courtesy and professionalism


Map of Austin, TX

Friendly Service




Review of Appliance Express

Tech arrived on schedule and was efficient in the repair.


Map of Round Rock, TX

Fantastic Service




Review of Appliance Express

The Appliance Express technician was friendly, efficient, and very knowledgable. Fantastic Service !


Map of Austin, TX

Great Service!




Review of Appliance Express

Luis was timely, well dressed, friendly, and professional. Appreciated his service.


Map of Lometa, TX

Professional, punctual, my request was challenging and the staff researched and set my appt.




Review of Appliance Express


Map of Pflugerville, TX

Great Service but very expensive and unexpected pricing.




Review of Appliance Express

1. Excellent and professional work done. However, I paid double the price quoted by Whirlpool. I feel Whirlpool and your company should be on the same page when it comes to prices so that the client has a choice in choosing the amount paid up front and not after the fact. But, I'm completely satisfied with the work.


Map of Buda, TX

Dave




Review of Appliance Express

Great service


Great service!




Review of Appliance Express

Andy, our technician, arrived and determined the problem in a short time. He replaced the switch and checked the unit and said it was repaired.


GT




Review of Appliance Express

Wonderful technician. Great service!


Good service and communication




Review of Appliance Express

I appreciated the appointment reminders and the follow up afterwards to make sure everything is okay.


Fast and great service




Review of Appliance Express

I wasn't home my wife was but was here on time, friendly, fast, and knows his work. We were very satisfied


JMB




Review of Appliance Express


Susan




Review of Appliance Express

Brandon was very helpful.


GOOD, FAST AND FRIENDLY.




Review of Appliance Express


Service experience




Review of Appliance Express


very good service




Review of Appliance Express

Alvin was very nice and kind did a good job on replacing the door THANK YOU ALVIN


owner




Review of Appliance Express

smart guy found simple solution


Good




Review of Appliance Express


Great service the tech explained the whole works!




Review of Appliance Express


Great, fast service!




Review of Appliance Express

Leo knew what the issue with our microwave was immediately and fixed it in about 20 minutes.


Great




Review of Appliance Express

Great


did great job. helpful and respectful




Review of Appliance Express


Satisfied Customer




Review of Appliance Express

Steven arrived on time, diagnosed the problem with our ice maker, replaced the part and was on his way. Very professional and pleasant to have Steven in our home. Cudo’s to Appliance Express for hiring super technicians!


Excellent service!




Review of Appliance Express

He is so patient to tell me all the details about the refrigerator problems!


Sharon




Review of Appliance Express

Very good experience. Very professional .


Pissed




Review of Appliance Express

Mostly I had to adjust the level down move it back into the hole and level it again not happy


PERFECT SERVICE IN EVERY WAY!




Review of Appliance Express

Kevin Bell was the best service & technical professional I have had service my appliances. Ever. Kevin was on time, courteous, friendly and knew my name. He put on the protective booties before entering my home and he set up his work area neatly in front of our dishwasher and carefully removed the screws for the door and proceeded to do a check of the machine and the problem causing the door to leak. He proceeded to test the machine and located the leak. He answered my questions and discussed with me the part needed to be replaced. He replaced the part that was causing the leak and checked again to confirm there were no other issues with the machine. Kevin was completely knowledgeable about the brand, model and possible problems. He had the replacement part on his truck and was able to complete the repair. He gave me a pamphlet with Appliance Express cards and service information for future reference. Susan, who I spoke with regarding the appointment was also courteous, friendly, knowledgeable about what to expect and was easy to discuss the appointment with me. This was a GREAT service experience and I thank Kevin Bell and Appliance Express for excellent service. I will use Appliance Express for future service repairs and recommend them highly.


Too expensive




Review of Appliance Express

Great service, but too costly. Your questionnaire on cost are backwards.


John




Review of Appliance Express

James is excellent. Very professional and friendly. Has been out before and does great work. Give this guy a raise!!!


Appliance Repair Feedback




Review of Appliance Express

First, Lowe’s was of no help in getting service since I did not purchase extended warranty. It was not a year old. The customer service person at Lowe’s gave me corporate # only to get a Maytag 800 . They could have provided me with that in the first place. When I called Maytag they were beyond helpful and patient with me and were able to tell me immediately the purchase date. Once my service was scheduled they kept me updated that nothing had changed that would keep me wondering about their response times. The repairman was very courteous and knowledgeable. He explained the cause of the problem and how it affected the washer. He also went and advised us of how to obtain better results from the washer. We never knew HE detergent washed clothes better ( much less knew there were detergents titled as HE). Best of all he liked our chi- weenie pup.


Wonderful!




Review of Appliance Express

Leo is a treasure! He fully explains everything and even tells us things about our appliances that we didn’t know.


Great service. Had an awesome experience




Review of Appliance Express

The technicians did a great job. They were professionals and super nice. Definitely recommend.


Great service




Review of Appliance Express


quick service




Review of Appliance Express

Appliance Express was able to fit us in their schedule quickly


Andy has follow through!




Review of Appliance Express

Andy is friendly, professional and kind. He followed through on calling us about the part we were waiting for. Growth Area: If the original quote should be lower - then please lower it. We were charged too much labor. Chance, corrected the billing error. Thank you for that and for recognizing the error and making it right! We appreciated that and will call again.


Excellent service!




Review of Appliance Express

Alvin is professional and extremely knowledgeable and helpful! I am grateful for the service!


Blake




Review of Appliance Express


Great Service




Review of Appliance Express


Andy is a very knowledgeable and professional technician.




Review of Appliance Express


Great sevice




Review of Appliance Express


Pm




Review of Appliance Express

Great service


Great service




Review of Appliance Express


Thanks!!! Works perfect again.




Review of Appliance Express


Great Service




Review of Appliance Express


Great Service, True Professional




Review of Appliance Express

First time using this service. Tech was prompt, quick in diagnosing, and thorough is resolving.


Service was awesome after clarifying that my appliances were still under warranty




Review of Appliance Express


Great company!




Review of Appliance Express

My experience with everyone connected to this company has been excellent! I will gladly refer anyone I know who needs service to them!!


RAVE REVIEW FOR ROBERTJARED IN FIXING MY GLADIATOR!




Review of Appliance Express

ROBERT ARRIVE AHEAD OF TIME AND WITH CHEERFUL ATTITUDE USED HIS 21 YEARS OF EXPERTISE TO CHECK OUT THE PROBLEM WITH MY SIX-MONTH OLD GLADIATOR REFRIGERATOR UNDER THE YEAR WARRENTY..


Knowledgeable and Great Service




Review of Appliance Express


Great Service




Review of Appliance Express


Great Service!




Review of Appliance Express


Great Service




Review of Appliance Express


Very pleased with the customer service




Review of Appliance Express


Great service




Review of Appliance Express

Luis was prompt, courteous and professional


Great service!




Review of Appliance Express

Very good!


Derwin




Review of Appliance Express

Overall the rep was awesome. Excellent customer service. He answered all my questions and was above to resolve my issues


Great Repairman!!




Review of Appliance Express


Great service!




Review of Appliance Express


Excellent repair job




Review of Appliance Express


Great service,




Review of Appliance Express


First time customer. Very satisfied. Tyler was great.




Review of Appliance Express


👍




Review of Appliance Express

👍


Warranty job




Review of Appliance Express

He replaced the pad on the Microwave to see if this stop the light bulb from going out so frequently. My wife had not complaints about his servicing the unit.


Great service




Review of Appliance Express

Alvin was a awesome repair man


Good Service, Personable Rep, Solved Problem




Review of Appliance Express

Appliance Express is one of the best companies we have ever used.


Dishwasher




Review of Appliance Express

Awesome


Great job!




Review of Appliance Express

Lou was very helpful and explained everything that he was doing. He patiently answered all my questions. Great job!


Very Professional!




Review of Appliance Express

Professional. Prompt. Great service. Would definitely use again!


Did not fully complete the job




Review of Appliance Express

I move the dryer out so the technician can have room to fix the washer. After fixing the washer is done, he left the house and didn't put the washer back BTW, it took too long to schedule a service


One of the BEST Services I experienced recently.




Review of Appliance Express

Lou was very efficient and systematic. He tested everything to confirm the part needed to be replaced. Very professional job.


Great




Review of Appliance Express

Great service


Awesome service




Review of Appliance Express

Ive had Wesley with appliance express out more than once to service my homes and he is always the nicest and does a great job!


Great Service




Review of Appliance Express


Great Service




Review of Appliance Express

Andy quickly figured out the problem and fixed it. Covered under warranty.


Awesome Service




Review of Appliance Express

Joseph provided excellent service while being helpful, professional, funny, and very patient with my energetic puppy. Thanks for the great work!


Great service




Review of Appliance Express


Pauline




Review of Appliance Express


Great service




Review of Appliance Express


Great Service!




Review of Appliance Express

Arthur provided great service! He was very professional, personable & efficient. He answered all my questions.


Appliance Express Rocks




Review of Appliance Express

Had a very positive experience with Appliance Express regarding a malfunctioning under counter ice machine. Communication was outstanding. Service techs were knowledgeable, courteous and professional. I will not hesitate to refer people to them or use them again.


Great service and easy




Review of Appliance Express

I have been very impressed with Appliance Express twice now and would recommend to others. Personal touch in the office and genuinely care. Fast, Quality, Friendly


Icemaker repair




Review of Appliance Express

We have used Appliance Express before with good results so when our ice maker stopped working I called them. I was able to get an appt convenient time, with a short arrival window, and the technician had what he needed on his truck to fix the problem. Luis, the Technician, was courteous and did a great job.


Tony




Review of Appliance Express


Charles




Review of Appliance Express


Lisa




Review of Appliance Express


Great job, pleasure doing business




Review of Appliance Express

Joel was very pleasant and handled the job efficiently and professionally


Fantastic Experience!




Review of Appliance Express

What a great experience! Appliance Express stayed in constant communication, was very flexible when I needed to change the dates, and properly diagnosed the issue when they dispatched the tech. The issue was resolved in about 10 minutes after the tech arrived, and the tech was great to work with. Couldn't be happier, and highly recommend.


Kris




Review of Appliance Express

Very polite gentleman. Made the extra effort to check if I was home after getting no answer at the front door, was leaving when he saw a truck in the driveway and stopped to see if everything was all right. I was with another service provider and was able to let Al know I was the client and I needed him to provide checkup of my washer. Had he not been observant, I would have not had the service provided by him. He was excellent in his efforts to deliver the service needed. Thank you Al for your extra effort to connect with the customer. Great observation and follow through!


Wonderful experience!




Review of Appliance Express

Joseph called 30 minutes prior to our appointment and was very polite and courteous when he arrived. He was very knowledgeable and I felt confident he could diagnose and repair my refrigerator. The appointment did not take long and Joseph made sure we were satisfied with the work. Thank you!


Great Service




Review of Appliance Express

Technician was polite, and did his job. And ignored me when I vented (about something that happened to me) which is what all technicians should do by just making some unrelated comment.back.


Janie




Review of Appliance Express

Great service, trustworthy!


Service




Review of Appliance Express

Service was alright


Great Service




Review of Appliance Express

Technician was very nice and efficient!


Great service and knowledge!!




Review of Appliance Express


Wonderful service




Review of Appliance Express

The repairman was punctual, kind, and informative. Overall, he’s been the best repairman I’ve ever dealt with.


Great service




Review of Appliance Express


Timely, courteous, efficient, polite. Great service.




Review of Appliance Express


Great service




Review of Appliance Express

Very nice


work on my steam oven




Review of Appliance Express

professional, courteous and great work


Michael




Review of Appliance Express

Very professional service


Great service




Review of Appliance Express


Great service and super friendly




Review of Appliance Express


Great service




Review of Appliance Express


Totally satisfied




Review of Appliance Express


Title




Review of Appliance Express


Great service




Review of Appliance Express

Called out to look at my dishwasher in my new house. He also asked about my microwave and stove. The oven light had gone out and he ordered a new bulb for it and will be back to put it in for me later in the week! Awesome customer service!


good service




Review of Appliance Express


Great Experience




Review of Appliance Express

Lou was great and was so friendly to my very scared dog.


Tommy was great




Review of Appliance Express

Tommy was wonderful one of the best repairman. Pleasing personality yet professional.


Thank You!




Review of Appliance Express

Great Service by Lou. Knowledgeable and professional.


An inspiring tradesman




Review of Appliance Express

Wesley P. should be the face of the next generation of tradesmen! Honestly, he should probably teach the older folks how to do their job in this new world of modern consumers/homeowners. Wes was polite, knowledgable, patient, and concise. Most of all, he was enthusiastic about his job and the service he provides. My wife does not do business with any company that only knows how to use a telephone. But we were able to book our appointment through emails, so that's something good I can say about Appliance Express the company. The charge for labor and parts seemed to be standard/market rate, I guess? I don't really have much on the company, generally. So, truly, this endorsement and review is entirely due to the individual we were assigned -- Wesley P..


Sandra




Review of Appliance Express

Great service. Glad I bought a whirlpool!


Great service




Review of Appliance Express

Steve was great. He was on time, efficient, friendly, and knew what he was doing.


Excellent service




Review of Appliance Express

Prompt service. Knowledgeable and friendly


Booking and service went great




Review of Appliance Express


On time and professional




Review of Appliance Express

Arrived on time. He knew what was wrong just through my statements. My unit was up and running within 20 minutes or so. No mess left behind! Great service!


Great service




Review of Appliance Express

Helpful tech


Clif did a great job! It is nice to have our refrigerator working properly again




Review of Appliance Express


Just right




Review of Appliance Express

They scheduled the service out 6 days for fixing the stove. Couldn't use it because it wouldn't heat up food in oven. Turned out to been a bad heating element, which I figured it was. Was a quick fix. Good job but took a long time to get it done.


Very professional offered great service




Review of Appliance Express


Thank you




Review of Appliance Express

Solved my problem immediately and checked for any other problems.


Ice maker




Review of Appliance Express


Great Service




Review of Appliance Express

Lou was professional, knowledgeable and kind! Can’t ask for more!


Great service




Review of Appliance Express

Al was prompt, courteous and quickly diagnosed the problem.


Quick service and professional




Review of Appliance Express

Great service starting from the customer service representative to text message to confirm my appointment, phone called letting me know the technician was on there way and finally the technician was professional and quick to fix the repair. Thanks


Great service




Review of Appliance Express


Great Service - Quick and Effective




Review of Appliance Express

Ron our tech, came in and got our washer working ALMOST IMMEDIATELY. He even had the part needed on hand. Truly a pro!


Tommie was very good




Review of Appliance Express

Tommie was very attentive. I had one problem and he called me back several times.


Prompt, Excellent Service!




Review of Appliance Express

I highly recommend this company


Washer - Excellent Service. Perfect 10!




Review of Appliance Express

James is fantastic. Comprehensive skills, excellent communicator, fast and efficient. Thank you!


Ice maker fixed




Review of Appliance Express


Great service




Review of Appliance Express


Ken




Review of Appliance Express

Very timely and professional


Great service




Review of Appliance Express

Excellent


great service




Review of Appliance Express


Great service!




Review of Appliance Express


Great friendly service




Review of Appliance Express


Great repairman




Review of Appliance Express

Gentleman was very good at his job.. your company is very fortunate to have such a reputable service man.


Thanks




Review of Appliance Express

Sure


Cory




Review of Appliance Express

He did a excellent job very friend and very professional


Friendly and great service!




Review of Appliance Express

THE LADY THAT ANSWERS THE PHONE AT THIS COMPANY IS AWESOME!!! I THINK HER NAME IS SUSAN.


Good service




Review of Appliance Express

Wes was real good at explaining our options in regard to a costly repair or replace the unit.


Great and friendly




Review of Appliance Express


Job well done




Review of Appliance Express


Satisfied customer




Review of Appliance Express

Replaced faulty dryer parts and works well so far. All trash removed and nothing left behind.


Excellent Service




Review of Appliance Express

Excellent service technician! Very knowledgeable!


Great Service




Review of Appliance Express

Our Service Tech was great. He was polite, personable and knew his craft. He fixed our refridgerator quickly -- and it was a bit of a mystery as the appliance was brand new. There was no charge...which I appreciated. Will definitely call the next time I need appliance repair!


Fridge repair




Review of Appliance Express


Thanks again, but the washer is making the same noise.




Review of Appliance Express


Great Service




Review of Appliance Express

Your technician, Tom Lott, was great. Very knowledgeable, efficient, and practical. While our problem was not immediately resolved, he provided a practical, cost effective and logical first step that could potentially fix it the problem.


Great service




Review of Appliance Express


Fast and friendly




Review of Appliance Express

My service representative was it knowledgeable and acted quickly!


Great service




Review of Appliance Express


Great Customer Service All The Way From Start To Finsh




Review of Appliance Express


Excellent customer service




Review of Appliance Express


Very professional, everything was covered by warranty.




Review of Appliance Express

Well pleased with service.


Cheryl galyan




Review of Appliance Express

Courteous and very informative


Very good service




Review of Appliance Express

The repair person was on time and well prepared. He was courteous, diagnosed and explained the problem, and had it fixed in under an hour. We are pretty happy customers.


Jenn Air Repair




Review of Appliance Express

These folks are awesome. Always on time and always take care of business. They know what they are doing! Thanks.


Great Job




Review of Appliance Express

He was very knowledgeable and efficient.


Great service




Review of Appliance Express

Cliff was very professional and pleasant. Will use him again if the need arises


Excellent Service Experience




Review of Appliance Express


Good Service




Review of Appliance Express


Great service, but high prices




Review of Appliance Express

He was very professional & courteous. He did charge a very high price to just put a 4 prong dryer connection on. I heard from several people that it is a very easy thing to do. I'm injured so I couldn't do it. I asked him to check our washer to see if the movers connected it right. Thank goodness I did. He was very thorough & found they didn't turn hot or cold water on & didn't connect drain. Could've ruined our new house. He was very reasonable on that.


Great Service & Support




Review of Appliance Express

James was great! Was very thorough on his work and was able to resolve our issue quickly!!


Samsuddin




Review of Appliance Express

Nice friendly service


Great service fixed issue




Review of Appliance Express

Great service


no




Review of Appliance Express

Excellent


Ken




Review of Appliance Express

Perfect service


We have Ice (the good kind)




Review of Appliance Express

Luis arrived early, brought everything he needed to diagnose and repair the problem - in FIFTEEN minutes! I’m a happy camper!


Shannon




Review of Appliance Express

Great service


Gina




Review of Appliance Express


Professional service




Review of Appliance Express


Very professional and knowledgeable.




Review of Appliance Express


Fridge Fix




Review of Appliance Express

Great experience


Amazing Quick and Curtious




Review of Appliance Express


Great service




Review of Appliance Express

The technician was prompt and efficient. He went out of his way to make sure we knew what parts to get.


Great job!




Review of Appliance Express

Leo fixed my old glass cooktop on time with parts that I had ordered. He is very capable and professional.


Great Service




Review of Appliance Express


Paul did a great job.




Review of Appliance Express

Paul Ready called me en route to my home and arrived on time. He diagnosed the problem as an issue with the installation of the dryer periscope vent. He resolved the issue and was finished within 30 minutes. Thank you, Paul.


Great job and care given




Review of Appliance Express


I knew exactly when Paul would arrive.




Review of Appliance Express

I hate when I have to take a day off work to wait for service and cant get other things done because of a long "maintenance window". Appliance Express let me know the day before of a 4 hour window, And the day of service that was narrowed down to less than 30 minutes.


Andy




Review of Appliance Express


Very helpful!!!




Review of Appliance Express

Technician was respectful and extremely knowledgeable.


A little disappointed




Review of Appliance Express

Problem was identified but service techs didn’t have materials to make repair. Told me how to do it but it was more difficult than I thought and still not fixed.


Karam




Review of Appliance Express

Great


THE REPAIR WAS DONE QUICKLY.




Review of Appliance Express

THE TEH WAS POLITE AND WORKED QUICKLY TO REPLACE ALL THE PARTS. MY OVERALL EXPERIENCE WITH THE TECH'S FOR THIS COMPLPANY HAS BEEN VERY GOOD. ALAYS POLITE ANDINFORMATIVE. I WOULD SAY THE ONLY NEGATIVE EXPERIENCE IS IN THE DECISION PROCESS FOR PROCESSING MY WARRANTY. I HAVE HAD TO MISSS 8 DAYS OF WORK SINCE THIS WARRANTY CLAIM STARTED AND REPEATED BREAKDOWNS. THIS APPARENTLY FALLS ON WHOEVER MAKES THE DECSIONS ON HOW MUCH THEY WANT TO FIX AT THAT TIME. ALL THE TECHS WERE PREETY THOROUGH IN THEIR ASSESMENTS BUT FOR SOME REASON IT TOOK 4 TRIPS TO GET THE ORIGINAL STATED ISSUES ADDRESSED. HOPEFULLY THE APPLIANCE IF FINALLY FIXED.


Responded quickly to my request. Kevin was very knowledgable, polite and completed work quickly.




Review of Appliance Express


Quick and professional




Review of Appliance Express

Great experience and will call in the future if repairs on other appliances are needed.


Good service




Review of Appliance Express


Excellent service




Review of Appliance Express

The technician was polite and you could tell right away he knew what he was doing. He had the parts needed with him on the first visit and replaced the parts quickly and now the dishwasher works as it should.


Very good




Review of Appliance Express

Quick, on time service.


Great service, fixed it like new.




Review of Appliance Express


Doris Lane




Review of Appliance Express

Timely arrival; very courteous & professional; great service!


Prompt and professional.




Review of Appliance Express


Super service




Review of Appliance Express


Great service




Review of Appliance Express


Richard P.

Richard P.

FREEZER WHIRLPOOL WSZ57L18DM00 "Arrived onsite for the freezer not cooling properly. During testing found that the freezer evaporator is frozen solid. Will need to be thawed out. Will need to replace evap fan , defrost and refrigerator thermistors, control. Harness. Ordering parts and office to schedule. Please put on cancellation list. ; ordrng 1 W11244436 (harness) and 1 W11382528 (CONTROL) and 1 WPW10359880 (motor-evap) and 1 WPW10384183 (thermistor)"

Near Bowie St, Austin, TX 78703
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived on site to install previously diagnosed door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near League Line Rd, Smithville, TX 78957
Andy  B.

Andy B.

DRYER WHIRLPOOL WED6620HC1 Arrived on site for dryer damage to top. Attempted to remove part and replace with new and found incorrect top. Customer also pointed out UI issues. Ordering needed parts. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11223753 (nameplate) and 1 W11351728 (UI) and 1 WPW10460919 (TOP)

Near Rimrock Ct, Bastrop, TX 78602
Kevin B.

Kevin B.

WASHER MAYTAG MVW7232HW0 "Arrived on site and inspected washer and found saved error codes for unbalanced load, discussed best loading practices for prevention of errors washer is operating as intended, passed diagnostic test, job complete"

Near Northledge Dr, Austin, TX 78731
Jonathan  S.

Jonathan S.

MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for microwave making noises. Customer stated when using exhaust fan will making rumbling noise. Tested exhaust fan operation. Removed unit and inspected. Found noise coming from foil tape over exhaust vent. Corrected tape and reinstalled unit. Retapped vent and tested all operations. All tested good.

Near Cascata Way, Liberty Hill, TX 78642
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for defective compressor. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 W10896678 (COUPLER), and 1 W10896689 (COUPLER) from stock"

Near Bastrop Hwy, Austin, TX 78741
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to replace fill valve. Replaced valve test unit and unit test good job complete.

Near Pickwick Ln, Austin, TX 78746
Jonathan  S.

Jonathan S.

WASHER MAYTAG PAV2300AWW "Arrived n site for washer not rinsing. Inspected unit and work area. Tested spin cycle and found unit started to spin then locked up and would not complete drain. Gained access to pulley system. Removed belt and turned transmission by hand and found working as designed. Started motor without belt connected and found working. Turned drain pump pulley by hand and found pulley rubbing against frame and causing to lock up. Without tension from belt drain pump pulley would turn freely. Found failure has worn down belt. Will need to replace pump,and belt. No authorization needed to complete repair.; ordrng 1 WP21352320 (BELT) and 1 WP35-6780 (DRAIN PUMP)"

Near Linsey Cove, Burnet, TX 78611
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL MER8600DS0 Arrived on site to test unit for unit not heating correctly. Test unit and found broken bake element. Ordering new element W10779716 part is covered under 10 year warranty. ; ordrng 1 W10779716 (BAKE ELEMENT )

Near Cuernavaca Dr N, Austin, TX 78733
Jimmy J.

Jimmy J.

WASHER WHIRLPOOL WTW4950HW0 "Arrived on site for: washer not completing cyclePlaced in diagnostics and no error codes came on. Customer explained that they let the water fill the drum prior to putting clothes and detergent in. Explained to customer that the drum has a sensing function, and will not function properly if it only senses and empty drum. Putting the clothes and detergent in last will confuse the sensing function and the machine will not always operate as designed. Replaced control to ensure the lid lock was functioning properly. Lid lock may take a while to unlock depending on the current cycle. Customer stated the lid lock would not turn off. It was locking and unlocking for me, but it just took some time to sense it was safe before unlocking. Job completed."

Near Gilmore St, Taylor, TX 76574
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived on site to diagnose a refrigerator that is intermittently forming ice in the freezer compartment. Found left side door rail not consistently closing the door properly. Also noted small gap at top of inner liner. Entire freezer cavity will need to be sealed with food grade silicone and door rails replaced to complete repair.; ordrng 2 W11265130 (RAIL)s and 1 WP482338 (adhesive)

Near Orts Ln, Pflugerville, TX 78660
Jacob S.

Jacob S.

REFRIGERATOR KITCHENAID KRFF300EWH01 Arrived onsite for ice maker fallen off the wall. looked at ice maker. Found that the ice maker had fallen off the wall. Re tightened screws to the ice maker. No leaks at this time. Job complete

Near W 33rd St, Austin, TX 78705
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL ET8CHEXVQ00 "Arrived on site for a refrigerator that is frosting up on the evaporator cover again. Inspected unit and work area. Customer advised that the unit is still cooling properly and she is making ice. However she’s getting a little droplets on the back of her evaporator cover. Found minor droplets on the evaporator cover but no frost buildup on the evaporator or inside the freezer section. I asked the customer how often they open the freezer door due to the room temperature being in the 80s inside. She advised that they do open their freezer door a lot to get ice, food, and ice cream. Inspected gasket and found the gasket fully ceiling around the freezer section. I advised the issue is with two things. She has a full ice tray in her freezer that is pushed against the back of the evaporator cover. I advised that the evaporator removes moisture and temperature from the unit so we have been advised from Techline that water sources inside their unit that sit

Near S 47th St, Temple, TX 76504
Brandon C.

Brandon C.

OVEN GE PT916SR2SS "Arrived on site for customer complaint of oven UI control not working, found loose connection at control board, plugged UI ribbon in, unit tested good.

Near Bellagio Dr, Austin, TX 78734
Brandon C.

Brandon C.

DISHWASHER KITCHENAID KUDC10FXSS5 "Arrived on site for customer complaint of unit leaking, found excessive suds even with no soap added at time of test cycle, explained to customer suds will cause leaking, instructed customer to run empty cycles to clear suds, clean unit, and use different soap.

Near Copper Ridge Ln, Austin, TX 78734
Wesley P.

Wesley P.

REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived onsite and found unit had been experiencing melting ice prior to remodel. Then sat unplugged for several moths during remodel. Unit does not cool at all now after several days of running found compressor and all fans running, but unit had been off for days prior to my arrival. Ordering compressor and access valve. Office to reschedule.; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W11025999 (compressor)"

Near Leland St, Austin, TX 78704
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site for no cool. Powered u it on compressor making loud odd noises while running,diagnosed a defective compressor. Replaced compressor assembly,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

Near McCrae, New Braunfels, TX 78130
Kayman B.

Kayman B.

MICROWAVE MAYTAG MMV1163DW00 "Arrived onsite for a microwave that the turntable runs when the door is opened. I found the cavity lamp, turn table motor, and mag cooling fan running with the door open due to a stuck primary interlock switch. The switch will need to be replaced..; ordrng 1 WP3405-001034 (switch- mi)"

Near Bluff Dr, Round Rock, TX 78681
Andrew  H.

Andrew H.

REFRIGERATOR KITCHENAID KUDF204ESB01 "Arrived on site to test unit for chime. Chime was on when I arrived. Customer said issue happened after they had a big thunder storm. Replaced control, tested unit, unit works good. No leaks detected. Job complete."

Near Red Sky Rd, Wimberley, TX 78676
Robert J.

Robert J.

REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on job for complaints of temperature too cold in refrigerator. Found the damper door not closing. After replacement test operation.

Near Pawnee Pass S, Austin, TX 78738
Tyler  G.

Tyler G.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site for refrigerator making a loud noise and not cooling at 100% efficiency. Upon arrival I found that the fresh fruit evaporator coil had a major defrost issue not allowing ice to melt and causing it to block airflow from the freezer and pressure compartment. I was able to narrow down and find that the main harness evaporator fan motor as well as main control and high-voltage roll not working in conjunction with one another and will need to be replaced but unfortunately due to the ice buildup and the issue at hand the drip pan inside the fresh food compartment How did the evaporator is also bent and warped any cover or possibly need to be replaced as well. Instructed customers they will need 24-48 hr defrost plus customer did sign defrost waiver.; ordrng 4 UNKNOWN (FFC EVAP SHIMS)s and 1 WPW10501260 (EVAP FFC COVER) and 1 WPW10537710 (DRIP PAN FFC )

Near River Chase Blvd, Georgetown, TX 78628
Kayman B.

Kayman B.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for ice maker not producing ice. Upon inspection I found the ice maker had some condensation on the outside of the panel. I ran test 19 for the fill tube heater and fascia heater I found no voltage going to the connector for the heaters. I accessed he main control board on the back of the unit and found it is not supplying voltage to the heaters the main control will need to be replaced. Office to R/S due to part availability. ; O-emld tckt

Near Rabbit's Tail Dr, Leander, TX 78641
Lou S.

Lou S.

DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to install previously diagnosed and ordered part. Due to the diverter housing leaking water, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Honeysuckle Dr, Leander, TX 78641
Lou S.

Lou S.

REFRIGERATOR KITCHENAID KFIS20XVMS1 "Arrived on site to install previously diagnosed and ordered parts. Due to the right RC door gasket being torn, the ice chute gasket/seal being badly aged and the start device not functioning, I removed and replaced the start device and ice chute gasket and using my heat gun, I heated the door gasket and removed and replaced the RC door gasket. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

Near Les Cove, Leander, TX 78641
Wesley P.

Wesley P.

DRYER LG DLGX2651W Arrived onsite and found bad ignitor. Completed repair. And advised customer on repair. All checks good.

Near Hazelhurst Dr, Austin, TX 78729
Jimmy J.

Jimmy J.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for fridge doing the same thing as last time. Water is dripping from ice maker into fridge. Ran diagnostics and no error codes came on. Pulled off kick plate and noticed feet were not lowered. Lowered the feet and raised the fridge in the front to prevent water from spilling out of ice tray and into fridge cavity. No leaks detected. Job completed.

Near Blanco Dr, Hutto, TX 78634
Kayman B.

Kayman B.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite to install previously diagnosed parts. I installed the heating element and hinge pads. Unit is working as designed at this time and no leaks were detected during time of service.

Near Homestead Village Cir, Austin, TX 78717
Matthew  Z.

Matthew Z.

DRYER MAYTAG MGDX655DW2 "Arrived onsite for dryer not heating. Upon inspection found faulty cutoff. Replaced cutoff, tested unit and unit is functioning properly. Also while performing inspection noticed that air seemed to be restricted externally. Recommended that customer have someone check and if necessary clean the external ventilation. Job complete."

Near Losoya Cove, Austin, TX 78754
Leonardo C.

Leonardo C.

MICROWAVE WHIRLPOOL KMBD104GSS01 Arrived on site to test unit for door not closing. Test unit and found right track not secured not allowing door to close all the way. Secured track correctly test unit and unit test good job complete.

Near Alta Vista Ave, Austin, TX 78704
Richard P.

Richard P.

RANGE WHIRLPOOL WFE515S0ES2 Arrived onsite for the oven range door vent trim broken. Replaced vent trim and door tested good . Complete

Near Middle Fiskville Rd, Austin, TX 78751
Kayman B.

Kayman B.

REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for refrigerator frosting up I. The RC as per customer. I found the main control is sending signals to defrost but the control UI is not. The UI will need to be replaced again for repair. Office to R/S due to part availability. ; ordrng 1 W10861908 (cntrl-elec)

Near Ronchamps Dr, Round Rock, TX 78681
David  Z.

David Z.

REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to follow up on items freezing in RC. After last repair customer informed me that items in the drawers were freezing. Customer was instructed to power cycle unit. They increased temp and power cycled. Unit went back to proper operation after. On arrival RC was at 45 like customer had set it to, and wanted help adjusting settings. Set RC to 39 to make sure nothing would freeze again. Advised to clear up airflow gaps on shelves, they are obstructed. Once that is done all should be normal again. Call complete."

Near Conchos Trail, Austin, TX 78726
Richard P.

Richard P.

REFRIGERATOR KITCHENAID JF36NXFXDE01 Arrived onsite for the refrigerator led lights not working. Installed new led board and it did not resolve the issue. Replaced top 2 led modules and the top lights are working good and the freezer lights are working. Replaced the bottom left hand led module and the side LED’s are still not working properly. Ordering more modules to replace the side compartment leds. Office to schedule ; ordrng 6 W11462342 (MODULE )s

Near Valeria St, Austin, TX 78704
Leonardo C.

Leonardo C.

OVEN JENN-AIR JJW3430DS02 Arrived on site to replace console. Replaced console test unit and unit test good job complete.

Near Kinney Ave, Austin, TX 78704
Kayman B.

Kayman B.

WASHER WHIRLPOOL WET4024HW0 Arrived onsite for washer making loud noise while washing. Upon Inspecton I found the feet all the way up so I lowered all the feet as far as they would go. I tested the unit and could not recreate any abnormal noises during any of the function test. Job complete.

Near Red Wagon Ln, Leander, TX 78641
Tyler  G.

Tyler G.

WASHER GE GTWN4250DWS Arrived on site for a washer that was leaking water into the tub as well as not precisely filling on each cycle the way it should. I ran a diagnostic check and found that there were no error codes in the binary system indicating any kind of software or hardware failures but I didn’t notice upon arrival of the cold side water valve was giving a small dribble of water drip by drip very consistently the entire time I was there after running the unit I was able to verify that the pressure switch is working as designed the control board drain pump and everything else is working but the water inlet valve would not open up all the way in enough water in and would also not shut all the way causing water to still drip in tub. install the valve and re-tested unit and found that any prior issue with the machine was not resolved after the water in the valve was replaced unit now functioning as designed call complete.

Near Palo Duro Ct, Georgetown, TX 78628
Robert J.

Robert J.

RANGE WHIRLPOOL WFE505W0JS0 Arrived on job to replace harness. After replacement unable to test customer didn’t have replacement power cord yet.

Near Truffles Trail, Dripping Springs, TX 78620
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site for refrigerator not cooling properly and not making ice. Performed temperature test and found 27° in FC and 46° in FC. Found all fans and compressor running. Found poor frost pattern on evaporator. Found compressor running hot and pulling 1.4 amps. Unit will need SS repair. Ordering needed parts. Office to schedule return trip. 2 hour job. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SS REPAIR) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10832994 (compressor) and 1 W11116006 (evaporator RC) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator FC)

Near Mauna Kea Ln, Bastrop, TX 78602
Brandon C.

Brandon C.

DISHWASHER GE GDF570SSF4SS "Arrived on site for customer complaint of top rack not washing properly, found diverter and water pressure issues,

Near Broken Bow Trail, Austin, TX 78734
Tommy O.

Tommy O.

RANGE WHIRLPOOL WFE505W0JZ0 Arrived onsite for electronic range having cooktop on even when off. Upon arrival found unit wasn’t running but control was miss reading saying cooktop was hot caution even when cooktop wasn’t hot. Ordering control office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11314391 (CONTROL )

Near W Whitestone Blvd, Cedar Park, TX 78613
Brandon C.

Brandon C.

BUILT-IN M/W KITCHENAID KMBD104GSS01 "Arrived on site for customer complaint of unit creating a lot of steam when in use, ran a 4 minute test with microwaveable Mac and cheese, covered with 1 paper towel, unit steamed up a lot, causing UI panel not to respond. Called tech line, they said this is normal use and to cover the food with a microwave safe cover to try and contain the steam as much as possible. Unit is working as designed. SR# 7729108619"

Near Hayden Bend, Bee Cave, TX 78738
Andrew  H.

Andrew H.

DISHWASHER KITCHENAID KUDE60HXSS5 "Arrived on site to replace control panel from previous diagnosis. Replaced panel, tested unit, unit works good. No leaks detected. Job complete."

Near Long Meadow, Spring Branch, TX 78070
Robert J.

Robert J.

REFRIGERATOR FRIGIDAIRE FRT8B5EWA Arrived on job for complaints of refrigerator temperature warm. Found the evaporator motor has 120v but not working. Replaced motor and unit cooling now. No leaks detected at time of service.

Near W Cave Blvd, Dripping Springs, TX 78620
James C.

James C.

REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site and found unit not making ice and freezer not freezing. Customer stated that the unit has not cut off in a week but has noticed ice production slowing and freezer not freezing. Found freezer at 45 degrees and fresh food at 40. Unit will need new compressor, fresh food evaporator and drier to repair cooling issue. Unit will also need new control and ui to correct unit shutting off on its own. Office to schedule return services for 3 hours. ; ordrng 1 AUTHO (AUTHO) and 1 CNOTE (3 HR SS) and 1 UNKNOWN (COMPRESSOR) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"

Near Ridge Point Dr, Marble Falls, TX 78654
James C.

James C.

REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site and found unit not making ice and freezer not freezing. Customer stated that the unit has not cut off in a week but has noticed ice production slowing and freezer not freezing. Found freezer at 45 degrees and fresh food at 40. Unit will need new compressor, fresh food evaporator and drier to repair cooling issue. Unit will also need new control and ui to correct unit shutting off on its own. Office to schedule return services for 3 hours. ; ordrng 1 AUTHO (AUTHO) and 1 CNOTE (3 HR SS) and 1 UNKNOWN (COMPRESSOR) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"

Near Ridge Point Dr, Marble Falls, TX 78654
Kevin B.

Kevin B.

WASHER WHIRLPOOL WGT4027HW0 "Arrived on site and inspected washer/dryer combo and found lid latch will not engage. This unit requires the dryer to be removed in order to access lid latch. Two technicians will be needed, washer is in a closet accessed from an exterior porch, took one picture of location. An oven dolly preferably with platform will be needed to support dryer while latch is replaced.; ordrng 1 2TECHS (AND OVEN DOLLY)"

Near Bull Creek Rd, Austin, TX 78731
Tommy O.

Tommy O.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher not cleaning. Tested unit in diagnostics found unit sump was not operating. And control may also be running incorrectly. . ; ordrng 1 W11087376 (SUMP AND MOTOR )

Near Feather Reed Dr, Leander, TX 78641
Kevin B.

Kevin B.

WASHER MAYTAG MHW8630HC1 Arrived on site and found customer does not believe detergent is being released properly into wash during cycle. Discussed and considered replacing dispenser drawer. Spoke with techline later and they recommended contacting customer and suggested they change detergent ratio 6x is least 2x is most 2X. Before replacing parts 7729116164

Near Authentic Dr, Austin, TX 78703
Al R.

Al R.

REFRIGERATOR FRIGIDAIRE FGHS2655PF5A Arrived on site and inspected refrigerator not dispensing ice.Confirmed the complaint and found the container was defective.Removed and replaced it and unit tested as designed.Job complete

Near W Willow St, Nolanville, TX 76559
David  Z.

David Z.

WASHER MAYTAG MVWB765FW3 Arrived on site to install lid diagnosed on previous visit. Found left hinge point cracked on lid. Replaced lid. All is now working as designed. Call complete.

Near Jester Wild Dr, Austin, TX 78750
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to diagnose a refrigerator that is not producing ice properly. Tested unit and found icemaker cubes too large. Also noted improper cycling of ice box fan. Ordering all possible parts to correct issues. Water valve, pressure regulator, waterline, control, and user interface will all need to be replace the complete repairs. Office will need to return appointment to the part availability.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 W11043013 (valve) and 1 W11284720 (UI) and 1 W11399844 (CONTROL)"

Near Grasslands Trl, Hutto, TX 78634
Jonathan M.

Jonathan M.

WASHER ROPER RTW4516FW2 Arrived on site for a washer where the customer had questions about water level. Inspected unit and work area. Customer advised that the unit doesn’t seem to feel very much in her unit and was concerned that this unit isn’t working properly. Put unit and service diagnostics and found an F2 E1 (stuck key) error code. Ran unit through an auto testing unit ran as designed. Ran unit through a normal Highwater regular cycle and unit ran as designed. Customer advised that the water does not go above her clothes and unit had been sent to the auto sensing. Informed customer about new features on these washers and how to get more water into the basket. Unit is working as designed. Call complete.

Near W Downs Ave, Temple, TX 76501
Jonathan M.

Jonathan M.

REFRIGERATOR KITCHENAID WRV986FDEM Arrived on site for nice refrigerator that’s not making ice. Inspected unit and work area. Attempted to jump icemaker and found unit would not jump. Tested voltage going to the icemaker and found 15 V. Checked wire harness connections and found one of the wires not connected on the connectors. Reconnected connectors and tested voltage going to the ice maker. Found 124 V going to the icemaker and attempted to jump the icemaker again. Unit harvested and filled and is working as designed. Call complete.

Near Pecos Dr, Temple, TX 76504
Jacob S.

Jacob S.

RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for door to unit not closing properly. Looked at door p. Saw that the left hinge was not interested properly to hold up the door. Re aligned door and hinge. Tested door. Door tested good. No issues at this. Job complete

Near Lacey Oak Loop, San Marcos, TX 78666
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for the refrigerator not cooling. During testing found that there is a sealed system issue. There is a ball of ice on the right upper side of the evaporator on the capillary tube.

Near Thornton Rd, Austin, TX 78704
Al R.

Al R.

REFRIGERATOR MAYTAG MFI2665XEB6 Arrived on site to install previously ordered part.Removed and replaced the UI.Melted the ice from the ice bin assembly.Job complete

Near Salt Fork Dr, Killeen, TX 76549
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRS965CIAM01 Arrived on site and inspected ice maker still not working.Checked for blockage in the water line and found the unit will require a fill tube heater and authorization.Ordering the W10347267.Office to reschedule the customer after authorization.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10347267 (FILL TUBE HEATER)

Near Vega Ln, Killeen, TX 76542
Andy  B.

Andy B.

REFRIGERATOR KITCHENAID KBLC36FKS00 Arrived on site for ice maker sometimes dropping ice behind ice bin. Tested and inspected unit and found no mechanical failures. Found unit is operating as designed. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.

Near Mountain Laurel Way, Bastrop, TX 78602
Andy  B.

Andy B.

OVEN WHIRLPOOL WOD77EC0HS01 Arrived on site for oven changing time. Inspected unit and found unit is not hooked up to WiFi and that this unit can change date and time when not hooked to WiFi. Instructed customer on this and on use and care and practice for best performance. No repairs are needed at this time.

Near Mountain Laurel Way, Bastrop, TX 78602
Kevin B.

Kevin B.

ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site and inspected ice machine and found very thin sheet of ice being made. Sent pictures to CS and replaced water valve and water pump including level sensor. Incoming water appears to be stronger now. Customer will monitor the machine for correct operation. If issue continues a sealed system repair will be needed

Near Calera Dr, Austin, TX 78735
Al R.

Al R.

COOKTOP GE JP3530DJ1BB "Arrived on site and inspected cooktop with the same failures.Removed and replaced the element, indicator, infinite switch, module.Reassembled and unit tested as designed.Job complete"

Near Heredity Ln, Killeen, TX 76549
Andy  B.

Andy B.

MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to install previously diagnosed control and turn table parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near Rimrock Ct, Bastrop, TX 78602
Andy  B.

Andy B.

WASHER MAYTAG MVW7232HW0 Arrived on site for washer out of balance and error code. Tested and inspected unit and found issue with suspension rod. Removed part and replaced with new. Tested unit with load that customer has been using and found little improvement. Instructed customer on loading unit properly and proper use and care and practice for best performance. Called tech line and spoke with Leon (SR# 7729111090) and was informed that issue is with loading and to instruct customer on proper loading of unit. Did as instructed. No other repairs are needed at this time. No water leaks present at time of service.

Near Pioneer Passage, Bastrop, TX 78602
Al R.

Al R.

WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer leaking oil.Confirmed the complaint and found all items underneath the unit were saturated with oil from the gearcase.Removed and replaced the following:Cam, actuator, belt, gearcase and shield.Reassembled, calibrated and tested the unit and unit tested as designed.Customer satisfied.Job complete"

Near Houston St, Copperas Cove, TX 76522
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRX735SDHV02 "Arrived on site for a refrigerator that still making a jackhammer sound as it fills the icemaker with water. Inspected unit and work area. Tested unit and found unit making a bubbling/hammer sound as it was filling the icemaker. Found filter not completely engaged onto filter head. Removed and receded filter and tested unit. Unit sounded much better. I called Techline and spoke to Sterling SR# 7729112884. I asked him if the filter would be causing this issue and asked me to ask the customer if they’ve noticed a similar issue when dispensing water.They advised that it did not. He advised that if that was the case, it would not be a problem with the filter but with a loose connection or the dual water valve. He advised to have me check all connections prior to replacing the valve. Checked all connections and all connections were good. Replaced dual water valve and tested unit. Unit is working as designed. Call complete."

Near Lee Hall Loop, Temple, TX 76502
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW8500DC4 Arrived on site for a washer that won’t shut properly. Inspected unit and work area. Found lid completely separated at the left hand hing area causing the lid not to close unless weight is put on it. Unit will need new lid for repair. Ordering part in office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 W11102314 (lid)

Near Lakeaire Cir, Temple, TX 76502
Jimmy J.

Jimmy J.

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for: Heating Element Not Working - DishwasherCustomer explained that none of their dishes were drying after the dishwasher completed a cycle. Placed in diagnostics and no error codes came on. Heating element warmed up during diagnostics. Let customer know that plastics in most all cases will need to be towel dried. No leaks detected. Dishwasher operating as designed. Job completed.

Near Duroc Dr, Hutto, TX 78634
Al R.

Al R.

WASHER WHIRLPOOL CAE2745FQ1 Arrived on site and inspected newly purchased washer not washing.Ran diagnostics test mode and unit tested as designed.Calibrated the unit and showed the assistant manager the unit works as designed.

Near E Central Texas Expy, Killeen, TX 76542
Clif L.

Clif L.

WASHER WHIRLPOOL WFW6620HC0 Arrived on site to diagnose a washing machine that is not spinning properly. Tested unit and found latch mounting screws loose causing door not to lock properly. Remounted latch and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Calipatria Ln, Pflugerville, TX 78660
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to diagnose a refrigerator that is over cooling in the fresh food compartment. Tested unit and found damper wiring connections not fully seated. Rewired damper properly and tested unit. Found all is functioning properly at this time.

Near Calipatria Ln, Pflugerville, TX 78660
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site to install previously ordered part.Found the customer did not acknowledge the defrost waiver and defrost the unit 24-48 hours prior to return service.Customer did read and acknowledge the waiver by signing it.Showed customer proper way to turn cooling off and advised when the unit defrosts the ice container can be replaced.Left the replacement part for unit after it’s defrosted.Job complete

Near Wheeler Ave, Killeen, TX 76549
Jonathan M.

Jonathan M.

REFRIGERATOR GE GSH25JFXLBB "Arrived on site for a refrigerator that won’t dispense water. Inspected unit and work area. Customer advised that she had had a prior company come out before to address this issue. They shot hot water up through the dispenser area and through the water line at the bottom of the refrigerator twice and it worked for two days. They also installed a heater inside the dispenser area to try to keep the water line from freezing. The customer advised that after they installed that, they again shot hot water through the water line to clear it up and it froze right back up in a day and a half. I called GE Techline and spoke to Tyler SR# 04663889. He advised that the heater that was installed is something that they generally try to do prior to a door replacement. He advised that if the door insulation has gotten bad enough that it will continually freeze that waterline and that the heater at the dispenser area uses the DC voltage from the dispenser to continue to heat

Near Bob White Cir, Lorena, TX 76655
Brandon C.

Brandon C.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of unit not functioning, found clean light blinking twice and UI console not responding. I reset breaker, that did not change anything, found failed main control and UI control, I replaced both and ran diagnostics cycle, unit tested good."

Near Summit Glory Trail, Briarcliff, TX 78669
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for a dishwasher that has a broken upper rack. Inspected unit and work area. Found upper rack detached from the wheels inside the upper rack track. Parts since were lower rack wheels. Customer also advised that she lost two of her pivot clamps that hold up one of the fold down tine rows. Ordering those as well for replacement. Office will need to contact customer about reschedule date due to part availability.; ordrng 2 W10712395 (adjuster)s and 2 WPW10082853 (pivot-tine)s

Near Woodruff Rd, Waco, TX 76705
Al R.

Al R.

WASHER MAYTAG MVWB865GW0 Arrived on site and inspected washer F6E2 and F6E3 error codes.Found the console isn’t responding to touch.Ordering W11135391 console and will return with the control.Customer advised of the wait for the part.Office to reschedule the customer when part is available.Needs more work ; ordrng 1 W11135391 (CONSOLE WHITE)

Near Onion Rd, Killeen, TX 76542
Andrew  H.

Andrew H.

WASHER WHIRLPOOL WTW6120HW0 "Arrived on site to test unit for bad latch. Found latch was indeed bad. Replaced latch, tested unit, unit works good. Noticed cold and hot water lines were loose and dripping. Tightened hoses, tested unit, unit works good. No leaks detected. Job complete."

Near Long Meadow, Spring Branch, TX 78070
Tommy O.

Tommy O.

COOKTOP WHIRLPOOL CVGX2423W "Arrived onsite for cooktop burners not igniting. Found dirtied unit had smug on igniters, burner tops slightly askew and slightly clogged orfices. Cleaned orfices, lined cooktop tops accordingly and cleaned smug off igniters. Unit tested good job completed.

Near Savannah Dr, Round Rock, TX 78681
Matthew  Z.

Matthew Z.

RANGE WHIRLPOOL WFE510S0HS1 "Arrived onsite for range error code F0E1. Called tech line for assistance. Insured correct voltage to each line and connector P3 was not grounding out to chassis. No issues found. Tech line recommend replacing the control. SR7729114696 . Replaced control, tested unit and unit is functioning properly. Job complete"

Near Robert Wagner Bend, Manor, TX 78653
Brandon C.

Brandon C.

REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site for customer complaint of no ice production, found test 37 passed, found test 25 failed when jumping t and h, found failed ice maker, did not have ice maker on hand, ordering ice maker. ;

Near Tehama Ct, Austin, TX 78738
Leonardo C.

Leonardo C.

RANGE KITCHENAID KSEB900ESS3 Arrived on site to test unit for unit cavity charge piping. Found chips on right and left side.

Near Raleigh Ave, Austin, TX 78703
Noah D.

Noah D.

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for issues with console, replaced console per last tech and tested for any issues, no issues present. Complete"

Near Dashing Sycamore St, San Marcos, TX 78666
Noah D.

Noah D.

DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for leaking, confirmed diagnosis with customer, replaced vent with attached gasket and found broken broken from old part, replaced both and tested, no leaks found. Complete"

Near Dashing Sycamore St, San Marcos, TX 78666
Andy  B.

Andy B.

DRYER WHIRLPOOL MEDB835DW4 Arrived on site for dryer making noise. Tested and inspected unit and found failed blower wheel. Attempted to remove failed part and was unable to do so. Will need to replace housing and motor as well to complete repairs. Ordering needed parts. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10868675 (seal) and 1 W11246350 (housing)

Near Walnut St, Bastrop, TX 78602
Kevin B.

Kevin B.

WASHER MAYTAG MVWB835DW4 Arrived on site and found customer is still experiencing white residue on clothing. Spoke with tech line and all previous recommendations are the same except for now they recommend using Cold water and power wash when washing activewear and synthetics Customer will attempt this change to see if it makes any difference. SR#7729115560

Near Swayden Ln, Austin, TX 78745
Andrew  H.

Andrew H.

OVEN FRIGIDAIRE PLEB30T8ACA "Arrived on site to test unit for door latch not opening. Got the door open. Found when unit gets power cooling fan automatically turns on. Check both top and bottom temp probes. Both read 1100ohms. Checked switches on both top and bottom latch motor, all checked good. Needing control board to fix issue. ; ordrng 1 318022001 (RELAY BOARD) and 1 318022002 (relay board)"

Near Mystic Shores Blvd, Spring Branch, TX 78070
Matthew  Z.

Matthew Z.

UNKNOWN UNKNOWN VAN NISSAN

Near W Parmer Ln, Austin, TX 78727
Brandon C.

Brandon C.

COOKTOP WHIRLPOOL WCE55US0HB01 "Arrived on site for customer complaint of cooktop not heating properly, found faulty switch, I replaced switch, unit tested good. Also noticed crack in cooktop, gave quote for cooktop W11223301,

Near River Rd, Blanco, TX 78606
James C.

James C.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site and tested operation. Found unit dispensing cubed ice but will intermittently dispense only crushed and then go back to cubes. Found ice cubes are getting stuck together from ice maker over filling and has damaged auger assembly of ice bin. Unit will need new ice maker and ice bin to repair. ; ordrng 1 AUTHO (AUTHO) and 1 W10882923 (icemaker) and 1 W11185686 (ice-contnr)

Near Mahan St, Meadowlakes, TX 78654
Kayman B.

Kayman B.

RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for oven not going passed 100* in bake. I found the connectors at the control not putting out correct voltage to the bake element. Will need a new control for repair. Ordering W11122560 cntrl-elec. Office to RS.; ordrng 1 W11122560 (cntrl-elec)

Near Ridgeline Blvd, Cedar Park, TX 78613
Matthew  Z.

Matthew Z.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived onsite for potential drying issues and broken upper rack adjuster. Put unit in diagnostics and no error codes were present. Ran test cycle and all phases passed. Noticed that customer was not using rinse aid, so recommended for better drying. Upper rack adjuster is broken, will need to order replacement. Office to reschedule ; ordrng 1 W10712395 (adjuster)"

Near Sky Harbor Dr, Del Valle, TX 78617
Wesley P.

Wesley P.

REFRIGERATOR MAYTAG MFI2665XEM8 Arrived onsite to look at damge from leaking water during vacation. Found extensive floor damage. Customer had pulled fridge out to check water connection prior to service. Found cause of leak to be frozen freezer Evap drain. Ordering drain tube to repair. ; ordrng 1 W10619951 (drain tube)

Near Bluebonnet Ln, Austin, TX 78704
James C.

James C.

OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and tested operation. Found vent at bottom razor sharp and not finished. Also found time is 5 minutes fast. Customer does not have internet. Unit will need new console with updated software and control. Unit will also need lower vent trim due to edges being sharp. ; ordrng 1 CNOTE (STICKY NOTE) and 1 W11296171 (console) and 1 WPW10351279 (vent-oven)

Near Sunset, Horseshoe Bay, TX 78657
David  Z.

David Z.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to follow up on refrigerator leaking from the top. Found that when water turned on, water leaked from the lines going to the door and icemaker from the valves. Ordering water tubes and reservoir to resolve any possible leaks from the top. Office to reschedule. ; ordrng 1 8212547RP (tube-water) and 1 W11346622 (RESERVOIR ) and 1 W11367364 (WATER TUBE) and 1 W11415785 (WATER TUBE) and 1 WPW10300024 (icemaker)"

Near Candlestick Pl, Austin, TX 78727
Jimmy J.

Jimmy J.

WASHER WHIRLPOOL WTW5105HW0 "Arrived on site for: Visibly Failed, Broken or Missing Parts - PRE-ID LidUpon inspection found strike that locks into the lid was broken in half. Ordered new strike. Will return for installation. ; ordrng 1 W11457841 (STRIKE)"

Near Guadalajara St, Round Rock, TX 78665
Clif L.

Clif L.

DRYER MAYTAG MED5500FC0 Arrived on site to diagnose a dryer that is not heating. Tested all parts and components and dryer and found no failures at this time. Did note in wall outlet terminals for L2 are spread out to the point they are not making proper contact with cord. Homeowner will need outlet replaced to complete repairs.

Near Pescia St, Round Rock, TX 78665
Richard P.

Richard P.

WASHER WHIRLPOOL CAE2745FQ1 Arrived onsite for the washer not working properly. Ran diagnostics and found error codes for lid latch. Will need to replace lid latch . Ran call without latch ordered parts and office to schedule ; saved tckt

Near River Rd, New Braunfels, TX 78132
Kevin B.

Kevin B.

DRYER WHIRLPOOL WED7000DW2 "Arrived on site and inspected dryer and found debris stuck in front felt ring making drum jump, after clearing debris also found airflow is restricted through dryer. Took one picture of air flow meter and recommended that customer get a service to clear out air vent to the exterior of the home, job complete."

Near Velasco Pl, Austin, TX 78749
Kayman B.

Kayman B.

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for wall oven turning on by its self, upon inspection I found no stored error codes but in the error list in diagnostics I found the WiFi symbol present. I cleared the error codes and did a hard power reboot on the unit from the breaker. I could not recreate the issues. I advised the customer to call the WiFi connect team to ensure the oven is connected correctly and has the latest updates. Job complete."

Near Vasquez Pl, Round Rock, TX 78665
Kayman B.

Kayman B.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher intermittently leaking and stopped once mid cycle. Upon inspection I found float switch assembly loose I so tightened the float nut and tested the unit through diagnostics. I could not detect a leak so I removed the outer door panel and watched the inside while the unit was running in diagnostics. I could still not find any leak. I concluded that the loose float switch assembly must have caused it to intermittently leak. I could do not recreate any issues with stopping mid cycle or any issues with the controls. Job complete.

Near Vasquez Pl, Round Rock, TX 78665
Robert J.

Robert J.

WASHER MAYTAG MHW8630HW0 Arrived on job for complaints of not dispensing soap. Tested unit and found that not always is the dose pump working. ; ordrng 1 W11316271 (PUMP DOSE)

Near Bisset Ct, Austin, TX 78738
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.

Near Alemoor Dr, Austin, TX 78747
Tyler  G.

Tyler G.

MICROWAVE KITCHENAID KEMS308SSS05 "Arrived on site for a microwave wall oven combo that the customer stated the wall oven portion would not preheat past 240°. After running a diagnostic check I could not find any indications of any error codes or hardware failures. I didn’t disassemble the unit and start a testing the thermostats fuses as well as bake element and broil element and I found that the bake element itself had broken inside the oven and was no longer allowing oven to finish preheating past 250. ordrng 1 WPW10207398 (elmnt-bake)"

Near Hills of Texas Trail, Georgetown, TX 78633
Kayman B.

Kayman B.

WASHER WHIRLPOOL MVWB765FW0 "Arrived onsite for washer not filling and showing LF on display indicating a long fill error. Upon inspection I found that when a normal cycle is engaged the unit will sense and will intermittently not fill, I accessed the fill valve and tested incoming voltage while trying to fill. I found the valve vibrating and 120Vac coming to the valve but no water passing. The unit will need a fill valve for repair. I replaced the valve and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete."

Near Windhill Loop, Round Rock, TX 78681
Kevin B.

Kevin B.

OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site and inspected range and found when set to bake at 350 it initially heated until thermocouple temperature is 435 then turned off then turned on again at 319 Then 380 then 325 then 384 After initial pre-heat oven overall temperature is 352 when set at 350. Oven is operating as intended, recommend to customer that an analog internal for monitor not be used. The response rate on them is too slow and they are misleading.

Near Boatswain Way, Austin, TX 78748
Brandon C.

Brandon C.

REFRIGERATOR WHIRLPOOL KRFC300ESS01 "Arrived on site for customer complaint of noise issue, I ran test cycle of every component, unit tested good. No noise at time of service."

Near Hiram Cook, Blanco, TX 78606
Jacob S.

Jacob S.

VENTHOOD KITCHENAID UXL6036YSS0 Arrived onsite for unit not pulling out air from the vent. Tested unit. Found that fan motor has gone out.. Part# WPW10294006.

Near Rush Pea Cir, Austin, TX 78738
James C.

James C.

DRYER MAYTAG MEDB765FW0 Arrived on site and tested operation. Found unit will run for 2 minutes in sensor cycle and then go to 2 minute cool down. Tested sensors and harness found harness to moisture strips reads open. Unit will need new sensor harness to repair. ; ordrng 1 WPW10298258 (harns-wire)

Near Fallow, Horseshoe Bay, TX 78657
Al R.

Al R.

DISHWASHER WHIRLPOOL WDT975SAHZ0 Arrived on site and installed control and console (UI) as instructed to do by Whirlpool.Attempted to connect and customer couldn’t.Advised her to call connected care.Job complete

Near Tomahawk Dr, Harker Heights, TX 76548
Andrew  H.

Andrew H.

REFRIGERATOR KITCHENAID KRFC300EWH00 "Arrived on site to test unit for not making ice. Found ice maker not calling for water. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete.

Near McNaughton, Kyle, TX 78640
James C.

James C.

REFRIGERATOR WHIRLPOOL KRFF507ESS01 Arrived on site and found freezer door frozen shut. Worked with door and was able to open. Found bottom of freezer solid ice. Disassembled freezer and found drain has frozen. Removed drain tube and found to be clogged. Cleared obstruction and reassembled. Defrosted drain in freezer and verified proper flow. Unit tests good. Job complete

Near Co Rd 120, Marble Falls, TX 78654
Tyler  G.

Tyler G.

REFRIGERATOR GE GTS22ICMBRWW Arrived on site refrigerator that would not turn on and cool. Upon arrival I found that the unit appeared to have no power at all so I tested the outlet and found that it was getting 120 V I didn’t check the power supply connection to the main control on the back of the fridge and found it was giving 120 V sporadically then trace back the shore inside the unit down to the power cord itself it had frayed at the bottom and was not allowing a proper stable connection to the main board or the rest of the fridge. I made the repair to the power cord and re-tested the unit and found that everything is now functioning as designed and running. Informed customer to give unit 24 hours to properly cool and stabilized. Call complete

Near Dove Hollow Trail, Georgetown, TX 78633
Wesley P.

Wesley P.

WASHER WHIRLPOOL WFW560CHW1 Arrived onsite and found broken power cord at the plug. Replaced power cord. All checks good.

Near San Gabriel St, Austin, TX 78705
Noah D.

Noah D.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to inspect fridge for not cooling, upon inspection found the whole fridge out with no fans or compressor, quoted customer for inverter and was then told it’s on a surge protector, tried unit with the surge protector off and all functions returned to include the compressor kicking.

Near Segovia Cir, New Braunfels, TX 78130
Wesley P.

Wesley P.

DRYER WHIRLPOOL WED560LHW1 Arrived onsite and repaired unit by securing loose wiring at the control. Advised on repair. All checks good.

Near San Gabriel St, Austin, TX 78705
Brandon C.

Brandon C.

REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for customer complaint of freezer door and drawers being hard to open, found unit had frost and ice build up on tracks, after defrosting tracks, unit tested good.

Near Lightfoot Ln, , TX 78606
Andrew  H.

Andrew H.

DRYER SAMSUNG DV48H7400GW/A2 "Arrived on site to test unit for loud screeching sound. Found belt was slipping on tensioner pulley. Found black residue from belt slipping. Clean pulley of residue build up. Put new belt on and noise was still present. Recommended to customer we swap idler, spring and belt all at the same time. ; ordrng 1 DC61-01215B (SPRING) and 1 DC93-00634A (IDLER )"

Near Pearl Way, Buda, TX 78610
Noah D.

Noah D.

MICROWAVE AMANA AMV2307PFS3 "Arrived on site to inspect microwave for not operating after a minute, upon inspection found the mic wires cut and plastic shavings in cab, TOD wires had been cut. Took pictures. Instructed customer to replaced. Complete"

Near Thorpe Ln, San Marcos, TX 78666
Richard P.

Richard P.

MICROWAVE WHIRLPOOL AMV2307PFS3 Arrived onsite for the microwave not working properly. Replaced fan harness and microwave tested good. Complete

Near Thorpe Ln, San Marcos, TX 78666
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and inspected a newly purchased side by side refrigerator making loud noises.Customer advised the noise stopped approximately 15 minutes before I arrived.I taped the door switches and opened the doors and examined the unit and couldn’t duplicate the complaintJob complete

Near Cedro Cir, Belton, TX 76513
Lou S.

Lou S.

DRYER WHIRLPOOL MED6230HW1 "Arrived on site to inspect dryer drum not turning. Upon further inspection, I tested the unit and the drum failed to turn, but I could hear the motor humming. I turned the drum by hand and the unit began to tumble. I checked the unit for error codes and found none. I removed and replaced the motor due to its failure and retested and the unit is operating as designed. No lint observed during service, job completed."

Near Joya Dr, Liberty Hill, TX 78642
Andy  B.

Andy B.

WASHER WHIRLPOOL CET9000GQ1 Arrived on site to install previously diagnosed lock and to show customer how to set pricing for unit. Arrived on site and attempted to install lock and lock is incorrect. Showed customer how to set pricing on unit. Talked to techline (See sticky note) Ordering parts research. (See SD-QuickPic) Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH/LOCK)

Near S Pope Bend Rd, Cedar Creek, TX 78612
Robert J.

Robert J.

WASHER MAYTAG MVWX655DW2 Arrived on job for complaints of shaking. Found the front feet too low allowing washer to tilt forward. Raised front feet to allow tub to center better. Ran test cycle and performed properly.

Near Ranch Rd 12, Dripping Springs, TX 78620
Al R.

Al R.

REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site to install previously ordered part.Removed and replaced the ice container.Unit now dispenses as designed.Job complete

Near Olive Ln, Harker Heights, TX 76548
Jacob S.

Jacob S.

DISHWASHER WHIRLPOOL KDTM404ESS0 "Arrived onsite for unit leaking. Looked under unit. Found that the sump and motor was leaking. Let customer know that they may call kitchenaid to get part through them, and once customer has part onsite, we would come back to replace the sump and motor.

Near Tempranillo Way, Austin, TX 78738
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for the refrigerator freezing drinks. Previous issue for not cooling has been resolved. New issue is that the refrigerator is freezing the drinks . During testing found that the control box was causing the issue. Replaced control box and refrigerator tested fine.

Near Springtown Way, San Marcos, TX 78666
Richard P.

Richard P.

MICROWAVE WHIRLPOOL AMV2307PFS2 Arrived onsite for the microwave not working properly. Replaced fan harness and microwave tested good complete

Near Thorpe Ln, San Marcos, TX 78666
Andy  B.

Andy B.

DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for dishwasher kick plate issues. Removed and reinstalled properly. Tested unit and all operations are normal. No water leaks present at time of service.

Near Albert Voelker Rd, Elgin, TX 78621
James C.

James C.

ICE MACHINE KITCHENAID KUIP15PRXX0 Arrived on site and tested operation. Found cutting grid has failed. Installed new and tested. Unit tests good. Job complete

Near Colorado Canyon Dr, Leander, TX 78645
Jonathan M.

Jonathan M.

DRYER WHIRLPOOL WED4850HW0 Arrived on site for a dryer that had the gasket fraying off. Inspected unit and work area. Confirmed door gasket was starting to separate and tear. Replaced gasket and use and he sieve to hold the gasket in place. Advise customer to give the unit at least an hour to two hours to dry properly. Unit is working as designed. Call complete.

Near Harvest Ln, McGregor, TX 76657
James C.

James C.

REFRIGERATOR JENN-AIR JUD24FCERS00 Arrived on site and installed new tube. Tested operation and found no water leaking after repair. Unit tests good. Job complete

Near Matern Ct, Horseshoe Bay, TX 78657
Lou S.

Lou S.

FREEZER WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, the customer advised that the ice dispenser has been leaking water onto the floor. Also, water has been collecting under the ice bin and running down the ice bin door. I found where water is leaking from the ice maker at the bottom left corner of the fascia and spilling onto the ice bin door and into the tray below and onto the inside of the bin door and puddling under the ice bin and freezing over. Customer advised that the ice maker in the freezer is possibly leaking water too and causing the ice to block up in the back left corner of the ice pan. I tested the water pressure to the house and it is within range. From previous experience with these issues, I am ordering the UI, RC ice maker, dual valve, FC ice maker, CNOTE-AUTHORIZATION and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to parts being OOS. No water leaks observed during servic

Near Silver Creek Dr, Leander, TX 78641
Noah D.

Noah D.

REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site to inspect fridge for defrosting freezer, upon inspection found no defrost issues, customer explained about a intermittent fan sound. Replaced main control board and tested. All functions worked correctly. Complete"

Near Mill Valley, Seguin, TX 78155
James C.

James C.

REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site and found ice in bottom of freezer and water dripping constantly through rear valve. Found new ice maker damaged from over flow. Installed new ice maker and valve from kit. Tested operation and found unit working properly. Job complete

Near Max Copeland Dr, Marble Falls, TX 78654
Jacob S.

Jacob S.

OVEN WHIRLPOOL WOS51EC0HS02 "Arrived onsite for unit not responding to touch. Looked at unit. Saw that the unplugged symbol was in the screen. Tried to reset from the outside panel, did not work. Checked voltage from the wall, was getting 240v. Tried replacing the control board. Did. It fix the issue. Ordered part. Office to reschedule. ; ordrng 1 W11296171 (console)"

Near Starfire Dr, , TX 78620
Brandon C.

Brandon C.

WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for customer complaint of unit leaking out of dispenser, found hard water build up, customer had cleaned dispenser and unit has stopped leaking, tested good at time of service.

Near US-290, Johnson City, TX 78636
Tommy O.

Tommy O.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite customer let me know unit was set at 32 when they purchased and after changing it to be 38 unit was no longer freezing food. Unit tested good. Job Completed.

Near Ferryman Dr, Georgetown, TX 78626
Brandon C.

Brandon C.

DRYER WHIRLPOOL WED8600YW0 Arrived on site for customer complaint of unit not turning on found u it working as designed after rotating drum by hand.

Near US-290, Johnson City, TX 78636
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WRS321SDHB04 Arrived onsite for the refrigerator not dispensing water. During testing found that no issues with the water valve and dispenser. There is good ice production and water dispenser is working fine. Water valve was not needed. Saw that the water reservoir may have been frozen. No issue found. Complete

Near Moon View Dr, New Braunfels, TX 78132
David  Z.

David Z.

REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site to diagnose refrigerator wit water in RC. On arrival customer showed me there was water building under the fridge shelf section. Pulled section forward and found evap was not draining properly and had ice built. Steamed out and cleared drain from front and rear of unit. Once cleared started getting drainage from RC. If this does not resolve issue a new drain tray will be needed. All is now working as designed with no water leaks found. Call complete

Near Yaupon Dr, Austin, TX 78759
Wesley P.

Wesley P.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite and reset fridge and unit began running properly. Evidently compressor had not run for 2 days. In event of call back return with controls and inverter.

Near W 34th St, Austin, TX 78705
Lou S.

Lou S.

COOKTOP KITCHENAID KICU509XBL00 "Arrived on site to inspect cooktop error codes. Upon further inspection, I found error code F47 flashing on the cooktop. I disassembled the cooktop and found where 2 diodes had burnt. Customer advised that they were using the large burner when the unit made a loud popping noise. I contacted techline and spoke to JK and advised of my findings and previous repairs. JK recommended that due to the error code and it showing on the right side as before, to replace the module and both right side heating plates. Provided file #7729102088. I am ordering all four heating plates and CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. Office to schedule return service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10396547 (hotplate-RT FRONT) and 2 WPW10396548 (hotplate)s and 1 WPW10396549 (hotplate-RT REAR)"

Near Terry Ln, Leander, TX 78641
Kevin B.

Kevin B.

DISHWASHER WHIRLPOOL KDTM604KPS0 "Arrived on site and inspected dishwasher and found F8E1, F7E1, washer will power up at this time. Customer experience is it not showing power at times. Neutral at terminal block although connected could be improved. After doing this reported findings to tech line. Set washer into a diagnostic cycle and it will complete cycle, job complete 7729104673"

Near Circleview Dr, Austin, TX 78733
Jonathan  S.

Jonathan S.

MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for oven combo unit, microwave light not working. Inspected unit and work area. Verified failure. Powered unit off and gained access to transformer. Measured incoming to transformer and found 120 volts. Found blown light bulb. Removed light and installed new (TS). Powered tested light operation and door. All tested good."

Near Sampley Ln, Leander, TX 78641
Jonathan  S.

Jonathan S.

RANGE WHIRLPOOL WEG745H0FS0 Arrived n site for range having gas leak. Inspected unit and work area. Tested cooktop operation. Pulled unit out and was able to smell gas. Used gas leak detection and found leaking at connection to home gas line (see SD-Pic). Tighten connection and tested for leaks. Informed customer that was only a temporary repair and gas line to unit needs to be replaced. All operations on unit tested good.

Near Mistflower Springs Dr, Leander, TX 78641
Jacob S.

Jacob S.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for unit not heating and drying properly. Tested unit. Got F7E1 not heating. Tested heater for continuity. Did not get a signal. Replaced heater. Tested unit. Unit test good. No issues at this time. Job complete

Near Dayridge Dr, Dripping Springs, TX 78620
Matthew  Z.

Matthew Z.

REFRIGERATOR WHIRLPOOL WRT318FZDB05 "Arrived onsite for no cool in freezer or refrigerator. Tested unit and found no frost pattern on evaporator. Turned cooling off, then back on again. Could hear a click sound near compressor. Compressor was warm to the touch but did not seem to be running . Replaced start device, compressor seemed to come on (was humming) but still no cool. Compressor was drawing.039 amps. Unit has sealed system issue. Need to schedule SS technician for two hours. Need to order compressor, evaporator, dryer valve and lokring. Office to reschedule.; ordrng 1 LOKRING (LOKRING ) and 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)"

Near Dalmatian Ln, Austin, TX 78724
Jonathan  S.

Jonathan S.

MICROWAVE JENN-AIR JMC8130DDS "Arrived on site for microwave coming by its self and not able to use longer than 1 minute if so controls will not respond. Performed diagnostics and tested heating operation. Found cooling fan running. Removed unit and inspected and test door switch circuit. Measured amp draw to magnetron when heating, found amps within range. Called Whirlpool tech support and spoke with Andy. Went over prior testing. He stated issue would be within panel control.

Near Grandview Dr, Jonestown, TX 78645
Robert J.

Robert J.

DISHWASHER KITCHENAID KDTE234GPS0 Arrived on job to replace panel. . Ordered new panel. ; ordrng 1 W11165143 (PANEL )

Near Doe Whisper Way, Lakeway, TX 78738
Wesley P.

Wesley P.

REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite and called techline for repeat symptoms. Was advised to check thermistor position and change defrost to 8 hour cycle. Ordering scroll and hv control and sr#7729102668 customer is trying to get a concession before service on Friday. Defrost taking place now. ;

Near Down Cove, Austin, TX 78704
David  Z.

David Z.

REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site to diagnose refrigerator that was overproducing ice. Customer showed me that the bail arm was not being properly recognized as full and does not stay locked up. Unit just keeps making and dumping ice. Verified bail arm is seated properly. Replaced icemaker. Retested unit and verified arm is locking. Call complete.

Near Duval Rd, Austin, TX 78727
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for refrigerator having frost buildup on ice maker and leaking water out dispenser. Inspected unit and work area. Gained access to ice maker and bypassed on and off switch. Performed diagnostics mode and cycled ice maker. At time of service water was in ice maker mold, unit is freezer and producing ice. Ran ice maker harvest cycle and monitored operation. Ran fill cycle and found no splattering in fill line. Found possible signs of door not sealing, due to minor frost on frozen food. Inspected door seal and found intermittent not closing completely. Checked to see if possible food interfering with door. Added grease to door cam and tested door. Found closing. Found seal that holds auger motor broken and would need to replace complete door chute to repair. Found possibility of ice maker cycles not dropping all the ice and causing to over fill. ; ordrng 1 W10873791 (ICE MAKER) and 1 WPW10293212 (CHUTE)"

Near Abilene Ln, Leander, TX 78641
Andy  B.

Andy B.

WASHER MAYTAG MVWC565FW1 Arrived on site for washer locking issues. Tested and inspected unit and found failed lid strike. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10837741 (lid strike)

Near Farm to Market 535, Smithville, TX 78957
Jonathan M.

Jonathan M.

DISHWASHER FRIGIDAIRE FDB1050REB2 "Arrived on site for a dishwasher that would not drain or spray out of other spray arm. Inspected unit and work area. Tested unit through a rinse only cycle and found unit spraying out of the wash arms. However, found drain pump not pumping out water. Unit sounded like the impeller had gotten loose and was not able to drain out the water. Replaced drain pump and tested unit. Unit is working as designed. Call complete."

Near County Rd 1125, Morgan, TX 76671
Lou S.

Lou S.

RANGE AMANA AER6303MFS2 "Arrived on site to inspect range oven not working. Upon further inspection, customer advised that the oven does not work, but the cooktop works fine. I tested the unit on Bake at 350 degrees and I could hear the bake relay click but the element never heated. I pulled the unit out and removed the ack panel to fine the red wire on the terminal block shorted and burnt. I repaired the issue until I can return to replace the main harness. I am ordering the main harness, terminal block, CNOTE-LSO PER CUSTOMER REQUEST, CNOTE-SCHEDULE AS LAST CALL and office to schedule return service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 CNOTE (SCHEDULE LAST CALL) and 1 W11458879 (MAIN HARNESS) and 1 WPW10245259 (block-term)"

Near Magna Ln, Liberty Hill, TX 78642
Matthew  Z.

Matthew Z.

RANGE WHIRLPOOL WCG55US6HS "Arrived onsite for for potential gas leak. Customer noticed a gas smell after be away from home, coming from the lower cabinet where the gas valve is housed. Upon arrival turned gas on to check for leaks. Using digital sniffer, could not detect any leaks from valves or orfices. Tested cooktop burners and all were working properly with no indication of distortion of flames. No leaks present at this time. Job complete."

Near Tom Miller St, Austin, TX 78723