Arrived on site for refrigerator needing previously diagnosed ice door seperator. Upon arrival reconfirmed failure and installed part. Tested unit and found no air gaps. Call complete

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer making noises. Tested unit and found no noises and no oil from gearcase. Replaced gearcase and tested, unit is operating as designed. Job completed."

Arrived on site to test unit for unit not being able to get in to cycle. Found control board not sitting correctly. Not making contact with console. Secured control board test unit and unit test good job complete.

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwashers not operating. Entered diagnostics and retrieved error codes 7-2, 8-4 & 1-1. Replaced control board and still not working. Called techline and spoke to Brandon SR#7737097138 and recommended to replace Sump&motor. Replaced parts and tested unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for broken wash plate. Upon arrival, inspected unit and found wash plate has failed. Need to replace wash plate. Repl wash plate and test unit. Unit is operating as designed. Job complete"

Arrived onsite for not spinning the clothes out and determined unit had sudsing error code. Cleared error and calibrated and cleaned out washer with hot water rinse to restore function. Advised customer on soap usage. And HE detergent. All checks good. ; O-emld tckt

"Arrived on site to diagnose washer leaking gearcase oil. On arrival customer said they used it for a week and saw what they thought was oil. Examined unit and found no gearcase oil present at all. Ran a normal cycle and started seeing some water coming out behind the unit. Further inspected and found the unit was off level and diving to the front, so when it fills the water is splashing directly onto the tub ring/basket and running down the back panel. Adjusted level and retested. Verified leak was gone with proper level. Repair completed."

Arrived on site to diagnose washer that was throwing F2E2 error for disconnected UI. Error pops a couple minutes into the cycle. Replaced console / UI to resolve. Tested and found unit is properly progressing through cycles. Repair completed.

"Arrived on site for refrigerator not cooling. Upon arrival found temps (actual) at 2-fc/46-rc. Found dampener opening as designed, evap and condenser fan running, and evap/Rc thermistors ohming at 9.8kohms-fc /6kohms-rc. Found evap had healthy frost pattern. Replaced both controls after findings controls not registering proper readings from thermistors. Informed cust9mer to give unit 48 hrs to stabilize temps, call complete"

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new igniter and tested the unit and found unit operating as designed but the unit still had no air flow and advised the customer to have someone come out and clean his vents.

Arrived on site to test unit for right front and left rear burner continue to click after ignition. Found igniter harness getting stuck. Replaced harness test unit and unit test good job complete.

"Arrived on site for a washing machine that is making noise during the spin portion of the cycle. Inspected unit and work area. The customer advised that the unit is just really loud and they werent sure if there was an issue or not with the unit. Ran the unit through diagnostics and found no stored error codes. Due to, the washing machine being inside of the store and no water hook ups, I was unable to test the machine outside of agitation and spin. Checked both agitation and spin and found everything operating and working as designed. The customer advised the clanking sound between shifting was one of the sound they were hearing. I did explain that that is normal for this washer. Found all tests run as designed. Checked underneath the washer and did not find any evidence of the belt slipping or any damage done to the undercarriage of the washer. Tested the suspension suspension was good. I advised the customer that the unit is working and operating as designed. Call complete."

"Arrived on site for leaking water and not spinning. Upon arrival disassembled unit to inspect all hoses, drain pump, and valves. All look good. Ran a normal cycle. Unit filled, washed and drains correctly. Ran a bulky cycle. And still no issues. Unit is operating as designed. Cannot duplicate the issues. No leaks present at this time. Job complete"

Arrived on site for. Washer not dr aiming water. Out. Upon arrival confirmed failure. Found drain motor ohming at 20.4 from the control. Found stable 120v connection to drain motor. Found drain motor internal propeller had broken free but unit had not clogs or debri in it. Replaced drain motor then reset and tested washer. Found no leaks and unit working as designed call complete.

"Arrived on site to test unit for loosing power. Had house keeper present and stated she uses unit constantly with no issues. Stated has rotating shift of helpers and one other house keep may have experienced issue. Ran diagnostics, attempted to replicate issue with no success. Noticed unit is not connected to WiFi. Replaced console anyway as a precautionary and advised to download app to connect to WiFi to ensure most current software available. Unit working as designed. Job complete."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the tub, basket, cam, agitator, gearcase, hub, drain filter, and screws. I ran the unit through a calibration cycle and the unit ran as designed. Tested the unit in an auto task in the unit ran as designed. Call complete."

"Unit 426Arrived on site for ice build up,found ice build up in freezer section gasket not sealing to cabinet. Remolded freezer gasket checked door seal good."

Arrived onsite for a washer that is banging around and walking across the floor. I found the suspension good and the unit set and level. I found the QR code missing on the basket. The basket will need to be replaced ordering W11172199 basket. Office to RS.; O-emld tckt

KSDB900ESS4 GP arrived on site to inspect oven not leveled. Adjusted the unit and checked the leveling. No gas leaks observed during service.

Arrived onsite for a dryer that will not turn on. I found the timer knob shaft split not allowing it to turn the shaft but the reason it split and broke is because the timer is locking up and hard to turn. I turned the shaft with pliers and tested the dryer. All other functions of the dryer are working as designed. The timer and knob need to be replaced. Ordering W11675852 knob and marking the timer as UORV. Office to RS.; ordrng 1 W11675852 (Knob)

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer will start to bounce around and hit the wall. Tested unit and found the washer not going out of balance. Im ordering the wash basket and tub ring. Office to schedule when parts are available. No leaks where observed during service.; ordrng 1 W11172199 (Wash basket) and 1 W11550886 (Tub ring)"

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer taking to long to dry. Tested the vent flow and failed. Tested the heat and unit passed. Informed the front office and the maintenance that the vent needs to be checked out and cleaned if needed. Unit is operating as designed. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint is refrigerator losing power intermittently. Customer showed video of the refrigerator intermittently restarting. While I was on site I never saw any issues. I Called techline and spoke to leon SR#7737080869 and did not suggest to replace any parts at this time. Techline recommended for the customer to try a different outlet if it continues to do the same."

Arrived on site to replace previously diagnosed console for light not illuminating and vent fan. Found vent not receiving voltage and light issue is due to control. Replaced control and unit working as designed. Replaced console and fan to satisfy customer due to previous promise. No leaks detected. Unit not now working as designed. No leaks detected. Job complete.

Arrive d onsite for a refrigerator that has a leak from the filter housing. Upon arrival I found the leak. I replace the filter housing and tested the unit and found units operating as designed no leaks. But I did strongly and I the customer to switch to the oem filters to prevent this issue from occurring again.

Arrived on site for leaking washer . Checked and found no holes in bellow . Ran diagnostics no leaks detected inside . During drain found small crack in drain tube . Ordering external drain hose . Set return 8/14 . Please put on cancellation list. ; ordrng 1 W11549455 (Drain hose)

Arrived onsite for a refrigerator that has an issue where ice will buildup underneath the crisper drawer. Upon inspection I found that the drain was not lined up with the drain hole properly and there was some insulation stuck in the drain hole I removed the insulation and lined up the holes and tested it by pouring water down it and it flowed out normally. Job complete

Arrived on site for refrigerator. Upon arrival found parts ordered from tech on previous job not accurate and customer also not available. Rescheduled customer for 08/15/23 to complete repairs. ; O-emld tckt

Arrived onsite for refrigerator with lights flickering. On inspection 4 of the lights were flickering like a disco ball. Used 2 set of the lights and replaced all 6 of the side lights because the lens were different. The unit is operating as designed and no water leaks detected during service.

cArrived onsite for a refrigerator that is not making ice correctly. The customer stated the door icemaker is not making any ice at all. I tested the temp in the FC and found it at -3 and set point was at -2. I found all thermistors good and the ice box fan working properly. I found the ice level sensors good. I found an E2 error code. I found the heater reading 0 ohms and it is defective. The icemaker will need to be replaced. I also found ice under the icemaker from it running out of the mold. The fill valve is not weeping at this time and the icemaker was out of level and low on the left side because the leveling feet were not set. I turned the icemaker off for now until it can be replaced. The customer stated the FC icemaker is slow on producing but it went thru a harvest on its own while I was there and I couldnt find anything wrong with it at this time. I explained for them to watch it now and see if it improves after what I did but we would return with it just in case. Ordering W11658802 icemaker. Office to RS.; ordrng 1 W11658802 (Icemaker)

Arrived onsite and found unit glides are still sticking very badly and have refrozen preventing normal operation of the drawer. Ordering glides to repair. ; ordrng 2 WP13055901 (Slides)s and 1 Rivetgun (Rivet gun)

"Arrived on site to replace previously diagnosed microwave light, replaced and tested, unit is now running as designed, job completed"

"Arrived onsite to follow tech line recommendations. Replaced inner door and also noticed gasket was warped on the upper right corner, replaced gasket as well. Called tech line to cover bases. Spoke to tech line, Brandon-SR#7737029179. Tech explained has had similar issues. Said flexing the door prior to tightening the screws may help. Ran unit for about 25 minutes and did not have a leak. Job complete"

Spoke with customer over the phone to notify them of being past scheduled repair time frame. Customer requested a reschedule due to time. Office to reschedule with customer for next available appointment. ; O-emld tckt

Arrived on site for lights not working in refrigerator. On inspection all but 2 lights were out. On further inspection found 2 of the lights were bad. Replaced all the side lights due to different lenses on the light. Used 2 set of the lights. Unit operating as designed and no water leaks detected during service

"Arrived on site ,replaced ui control . Ran diagnostics and calibration. All checked normal. No water leaks detected at this time. Job complete"

Arrived on site for freezer not defrosting. Called tech support with findings and same issue per tech support defrosted evaporator replaced heater assembly.

"Arrived on site ,replaced grill and vent pieces . Job completed"

"Arrived onsite for broil function not operating. Upon arrival customer stated unit take too long to heat. Ran unit and found unit operating properly. Notified customer that unit will take 18 minutes to preheat to 350 degrees, higher temperatures will take longer . Customer believed unit takes longer that her older unit. Notified customer per use and care guide, the multiple factors that can contribute to preheat times. Unit is operating as designed . Job complete"

"Arrived on site to test unit for not wringing clothes out properly. Found motor rotor is rubbing caused by failed gearcase. Recommend gearcase, rotor, clutch, slider, suspension and console. Needing autho and office to reschedule. ; ordrng 1 W11115285 (Console) and 1 W10902814 (Wash plate) and 1 W11130356 (Suspension) and 1 W10915701 (Rotor)"

"Arrived on site to test unit for console display intermittently going out. Customer stated even with display out unit was operable. Replaced display and not responding, replaced control and inline power filter with no positive outcome. Filter receiving voltage but not sending voltage to control. Ordering filter and scheduled for 8-15. ; ordrng 1 WPW10531156 (Filter board)"

Arrived onsite and found unit with long dry times. Verified unit is working as designed internally but is experiencing poor airflow. Advised duct will need to be cleaned. Customer will have duct cleaned to correct.

Arrived on site to diagnose door having issues closing on refrigerator. Examined unit and found RC door gasket was hanging off and had been since delivery. I replaced the gasket and seated it. Verified door closing properly and gasket staying seated. Repair completed.

"Arrived on site for both sections not cooling . Found all fans working . Compressor getting voltage . Compressor is pulling 7 amps and buzzing . Ordering compressor,evap, r600, nitrogen,service port, uv drier . Weigh 3HRS . No water leaks detected at this time. Call to set return ; ordrng 1 W11546605 (Evap) and 1 W11580057 (Compressor) and 1 Serviceport and 1 Uvdrier and 1 R600kit and 1 Nitrogen and 1 Weigh3hrs"

WRX735SDHB03 GP arrived on site to inspect water filter leaking. Inspected and found a small drip coming from the water filter housing. Also found a filter housing retainer broken. Replaced the filter head and ordering a the filter housing bracket for return service. Tested and the unit is operating as designed. No water leaks observed upon completion of service.; ordrng 1 67006325 (Filter Housing Bracket)

Arrived onsite for a dishwasher with the normal and heavy selections not responding properly. I found the power supply and polarity correct. I confirmed the two selections were not responding correctly. I replaced the console and tested. All selections on the console now are working as designed. Call complete.

"Arrived on site to test unit for no heat, tested unit found shorted heating element and thermal cutoffs, , replaced heating element and cutoffs, ran vent test and did not find any restrictions, u it is now running as designed, job complete"

"Arrived on site for loud popping noise. Found opening left dispenser fresh food door pound popping noise,removed door,added grease to both hinges reinstalled door loud popping noise no longer present"

"Arrived on site to install previously ordered parts. Broke off agitator, had to grind off tip of gearcase to push through tub. Replaced gearcase agitator, and basket. Calibrated unit. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived onsite for refrigerator freezing items on the bottom shelf. On inspection found the damper door open and not closing. Tested the thermistor and it was 4.1k saying temp,was 60? at 37? setting. Ordering the thermistor and air baffle. Set return on 8/18/23. No water leaks detected during service.; ordrng 1 WP2188820 (Thermistor) and 1 WP2220377 (Air baffle.)"

"Arrived on site to test unit F1E2 error code, tested unit found error code present and some buttons unresponsive, replaced control and tested, unit is now running as designed, no leaks detected job complete"

Arrived onsite and found unit with clogged lint trap. Customer was having to unclog the lint trap every 2-3 cycles following a very large clogging following a load of towels. Advised customer that with a combo unit under heavy use the lint trap is the drain filter and regular maintenance will be necessary for normal drain function. Provided tips on access. Unit is now operating as designed.

"JBSFS48NMX00 GP arrived on site to inspect doors about of alignment. Inspected and found one of the shelves on the RC door making contact with the cabinet shelving preventing the door from settling in and causing misalignment. Also found the chassis itself slightly unleveled. Advised the customer of my findings, adjusted the shelving and leveled the unit. No water leaks observed during service."

Arrived on site for fridge making noise . Found unit was still on packing skids . Removed skids . Unit making less noise . Found condenser fan hitting bracket . Adjusted bracket . Unit is performing correctly. No water leaks detected at this time. Job complete

Arrived onsite for MW popping open. On inspection found the left side micro switch was not making contact with the door when the is closed. Adjusted both micro switches to make sure that they make contact with the door when closed.

"Arrived on site to diagnose washer that was not filling with much water. Examined unit and tested. Found the extra power setting was on, which will actually use less water and create more friction. I went over load settings for best results and maximum water settings. Unit working as designed with no failures present. Call completed."

"Arrived onsite for dishwasher not completing a cycle. On inspection I put the unit in service mode, when testing the drain pump it would not drain the water and is making a loud noise when running. The heating element and spray arms are correctly. No water leaks detected during service.; ordrng 1 WD19X25461 (Drain pump)"

"Arrived onsite for dryer making a squealing noise. Installed new belt,pulley and wheels, tested unit and the noise is gone. The unit is operating as designed."

Arrived on site for not operating. Upon arrival ran diagnostics and got error code F7-E4 filter plugged. Found debris clogged in filter. Cleared debris and test unit. Unit is operating as des. No leaks pre at this time. Job complete

"Arrived onsite for a DW showing F6E1 User Interface: No Response. Upon inspection I found that the cycle selection button would,not work I replaced the ui ad tested the unit and found;d unit operating as designed no leaks"

"Arrived on site for refrigerator, inspected unit and work area. Customer complaint was the RC vegetable drawer on the left is freezing. Retrieved temps in the RC at 45? and FC 11? called techline and spoke to Joe SR#7737088502 he recommended to replace the thermistors and damper. Im ordering parts and office to reschedule. No leaks where observed during service. ; ordrng 1 W11679636 (RC thermistor) and 1 W11135458 (FC thermistor) and 1 W11135457 (Thermistor CC)"

WED92HEFC0 GP arrived on site to inspect dryer not working. Tested the unit to verify customer complaint. Tested the thermal fuse to find it reading OL. Replaced it and tested the unit and it is working as designed. No lint observed during service.

"Arrived on site to test unit for stuck in sensing, tested unit found failed capacitor, replaced and tested unit is now running as designed no leaks detected job complete"

Arrived onsite for a refrigerator that still is not making ice. I found the mold with ice in it but it wasnt harvesting. I found no voltage at the icemaker. I found the door switch not passing L1. I banged on the door switch and got the icemaker to harvest but the switch needs to be replaced. Ordering W11396033 switch. RS for Mon 8/21.; ordrng 1 W11396033 (Switch)

Arrived onsite for unit oven. not functioning properly after running self clean cycle. Upon arrival inspected unit. Found unit not starting a cycle and internal light not shutting off. Ran diagnostics component test and found latch failure . Contacted safety team with findings document under SR#7737009792. Safety approved Auth# w186r41wpL1 for fix. Replaced latch and tested. Unit is functioning properly. Job complete .

Arrived onsite and found unit operating with failed fan harness. Replaced unit harness. All checks good. Left unit unplugged to thaw. Unit is now operating as designed.

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from right side. Found tub gasket not sitting correctly. Replaced tub gasket and le lever unit test unit and unit test good job complete. No leaks present at this time.

"Arrived on site to inspect cooktop hot surface light not turning off. Upon further inspection, I had my customer sign the waiver of damages when lifting glass cooktop. I tested all switches and they are good. I found the glassed in sensor on the back right burner was broken (photo). I tested the burner and found the sensor is constantly detecting that the burner is on. I am ordering the back right element and scheduled return service for 08/22/23. ; ordrng 1 W10823727 (Right rear element)"

Arrived on site to test unit for getting too cold in RC and freezing items. Found thermistors were in range. Removed damper cover and immediately saw that a piece of foam was preventing damper from shutting. Replaced damper and unit now opening and closing as designed. No leaks detected. Job complete.

"Arrived on site for washer/dryer combo not turning on after wet dry cycle was completed as well as washer not staying balanced during spin. Upon arrival found no errors in diagnostics. Tested dryer and found timer motor failing and needing replacement. Also found gearcase to washer leaking oil on top of cam wheel asm as well as grinding hen in spin and leading to suspension rods failing. Will need office to reschedule once availability of parts is known. Ordering W10854240 timer, WP696426 blower wheel, W11665996 gearcase, W11614637 actuator, W10883809 bracket, W11174583 suspension ; ordrng 1 W10854240 (Timer) and 1 WP696426 (Blower wheel) and 1 W11665996 (Gearcase) and 1 W11614637 (Actuator) and 1 W10883809 (Actuator bracket) and 1 W11174583 (Suspension)"

Arrived onsite for popping noise due to ongoing moisture issue with the venthood duct and found unit diode had failed. Replaced the diode to repair. Unit is now operating as designed.

Arrived onsite for a washer that would at times not start a cycle. Upon inspection I found that the stat button would at times not responding. I replaced the control and tested the unit and found that the unit operating as designed

Arrived on site to diagnose washer that was not filling. I tested the unit and found errors for low fill / motor over voltage code. Ran full diagnostic cycle and found 0 errors present after. I didn't see any leaks or damage to the unit. Tested a regular cycle and found it filled and ran properly with no failures at this time. Based on the errors present if customer has any issues we need to replace the control to resolve. CAll complete.

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. I disaster unit and tested the element, cutoff, thermostat, and fuse and found the element open. Removed the element and found the middle metal plate cracked and the coils broken (photo). Also found a large amount of lint inside the unit (before photo). I replaced the element and cleaned the lint from the unit and reassembled the unit and tested. Unit is operating as designed. Using my vent test kit, I tested the unit with the vent tube attached at the back of the unit and it failed two tests. I removed the tube and retested and the unit passed (photos). I recommended the customer have the vent checked/cleaned. No lint observed at the end of service, job completed."

"Arrived onsite for icemaker not working. On inspection found that the icemaker is not dispensing. When the paddle is pushed there is a grinding noise. I dumped all the ice out and tried to move auger and it was stuck. On further notice found that the crushed ice had frozen up in the ice bin keeping the auger from moving. I melted all the ice in the ice bin and reinstalled it, it now is moving freely. Replaced the ice back in the bin and tried the dispenser again., it is working now. The unit is operating as designed and no water leaks detected during service.o"

Arrived on site to test unit for normal button not working and unit not advancing. Couldnt put unit in test mode. Will order new console and will replace console and control board. Will need to call Techline on return visit. Office to reschedule ; ordrng 1 W11622500 (Console)

Arrived on site to install parts ordered. Installed new drain pump and tested. I ordered the incorrect part to fix the upper spray arm so that will need to be ordered again. Parts are not available at this time. Office will contact the customer to schedule when parts are available. ; ordrng 1 W11573766 (Upper spray arm) and 1 W11507999 (Tube feed) and 1 W11590538 (Retainer)

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was the dishwasher leaking. Tested and found a bad door gasket. Replaced gasket and tested, unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for ice build up in freezer. Found gasket not sealing to cabinet removed ice on door,remolded freezer door gasket checked door seal good."

"Arrived on site for fridge not making ice and not dispensing water . Found fridge in Celsius and set too cold . Water Tank is frozen . Thawed out tank , unit is dispensing to both IM and door dispenser. Got small hammering at rear valve . Replaced valve . All checking normal. No water leaks detected at this time. Job complete"

"Arrived on site to test unit for exhaust motor not working, tested unit found only low speed working, replaced control but no change, replaced motor and tested, unit is now running as designed, job completed"

"Arrived on site to inspect cooktop burner not working. Upon further inspection, I tested the burners and found the back left dual burner when switching from dual burner high to the single burner high setting, the dual burner would not turn off. I had my customer sign the waiver of damages when lifting glass cooktop and removed the cooktop and tested the switch. I found the switch is bad and removed and replaced it. Retested and unit is operating as designed. Job completed."

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the gear case and tested the unit. Unit began to work and operate as designed. Call complete.

Arrived onsite for griddle not functioning. Upon arrival inspected and found knob failed internally not allowing griddle function to operate. Replaced knob and tested. Unit is now functioning properly. Job complete

Arrived on site for range not allowing oven to go over 170 degrees. Upon arrival found no errors in diagnostics. Found oven sensor ohming at 1.1k at room temp. Tested oven for 45 minutes and found unit averaged 397 when set to 400 degrees. Spoke with techline while on site and reported findings to Brandon sr#7737090152. Was instructed to reconfirm best baking procedures with customer in order to get best results from baking and to allow some time for unit to repreheat once items were switched out in oven. Unit working as designed. Call complete

"Arrived on site for washer not completing cycles. Upon arrival found f7e6 in diagnostics. Found capacitor had failed not allowing unit to complete cycles. Rep,aced capacitor and retested unit. Found unit washing as designed without leaks. Call complete"

"Arrived on site for a dryer that has no power. Inspected unit and work area. The customer advised they had a power surge come through the home and that is a CAN dryer. Both went out during the power surge. Check voltage going to the unit and found no voltage going from line 1 to neutral, 120 V from line 2 to neutral and 121 V from line1 to line 2. Verified voltage at the wall and advise the cursed rid of the issue is with his power supply. I called Whirlpool safety team and spoke to Neski SR# 7737047426. She advised to let the customer know that he has an electrical supply issue and will need to get that corrected. Call complete."

"Arrived on site for cooktop showing f47 error on right side burners. Upon arrival confirmed failure. Disassembled unit and found it had blown the 20 amp fuse on power supply board. Replaced module (under warranty), then reassembled and tested unit. Found cooktop working as designed. Call complete"

"Arrived on site ,replaced rails and door gasket on lower door . Unit is closing better then before . Job completed"

Arrived on site . Replaced icemaker . Did power reset . Ran harvest and fill test . All checked normal. No water leaks detected at this time. Job complete

Arrived on site. Found water sensor causing short water fill replaced defective pump that includes sensor ran normal operating cycle unit working as designed

Arrived on site to install all 3 doors. After installing I used stainless cleaner to remove all fingerprints. No scratches or dent where present. Job completed.

Arrived onsite for a oven that will bake but the conversion fan would not come on. Upon inspection I found that the control was not sending voltage to the fan motor with convection back running. I replace the control and tested the unit and found the unit operating as designed

Arrived on site for drawer issues. Replaced holder and drawer tested drawer operation unit working as designed.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to install a new microwave inner door panel and shim the unit to get it leveled and not sitting on the front vents. Upon arrival, I tested the microwave door functions and its operating as designed (opening/closing). I found the unit is sitting on the drawer trim below the unit. I pulled the unit out and found the support board under the unit is installed too low creating a lip and not allowing the unit to sit properly (photo) and the mounting screws were not secured on the right side. Also found the cabinets are not cutout to specifications and are too wide from left to right and a piece of 1/2 inch trim has been added to take up the extra space (photo). I placed four shims on the support board to raise the unit so that it does not rest on the front lower vent and once I placed the unit back in its space, the unit continues to rest on the vents. I advised the customer of my findings and advised that they would need to contact their builder in regards to the cabinets not being cutout the proper size and advised of the trim piece. Also advised them of the bottom support board not being flush with the drawer trim and that it needed to be raised or the trim piece lowered to allow the unit to sit properly and not rest on the vents. Also advised that the microwave door is closing as designed and would not need the inner door panel to be replaced. I advised the customer that I would be contacting the manufacturer to get this info documented for future reference if needed. No repairs needed to the unit at this time. I contacted techline and spoke to Kurt and advised of my findings and that the issue with the unit is due to installation. Kurt agreed that it is an installations issue and provided SR#7737051271. Job completed."

Arrived on site for washer not operating correctly. Apt reached out to tenets to get key release and tenant told them it was a false alarm . No service needed . Job complete

Arrived on site for center burner not operating correctly. Upon arrival. Test unit and center burner intermittently fails. Replaced center burner and test unit. Unit is operating as designed. Uploaded picture on SD

"Arrived on site to inspect range/ or venthood issues. Upon further inspection, the customer advised that the vent on the OTR microwave is making a rattling noise when turning the fan on. I tested the unit and found its operating properly. I explained to the customer that the damper is made of a thin metal and the way its designed; it will make a light rattling noise when it opens/closes. I advised that the noise is normal operation. I tested the microwave with my tester and it is operating as designed. No repairs needed at this time, job completed."

Arrived on site to test unit for leaking when water dispensing. Found dispenser water line is torn. Needing water line. Office to reschedule. ; ordrng 1 WPW10386778 (Water line)

Arrived on site for lid not locking. Upon arrival found latch has failed. Cannot install latch due to bezel being broken. Need to order bezel. Office to reschedule ; ordrng 1 W11545554 (Bezel)