We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Bee Cave, TX 78738
Scott
Job Details: 01/06/2023
"Arrived on site for washer squeaking. Ran diagnostics all checked normal except when in high spin cycle unit started to squeal. No error codes. Replaced gear case and slider. Reran diagnostics manual hi spin , unit is no longer making any noise. No water leaks detected a timer service job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78735
Scott
Job Details: 01/06/2023
Arrived on site for ice machine making loud squealing noise . Found drain pump is always running even when bin is empty. Found float switch is stuck in drain pump. Pump is over heating . Replaced pump . Re ran diagnostics. All checked normal. Pump is shutting off now . No water leaks detected at time of service. Job complete
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Waco, TX 76712
Jonathan M
Job Details: 01/06/2023
"Arrived on site for a washing machine that wont power up. Inspected unit and work area. Checked voltage to the unit and found proper polarity and voltage. Down the control would receive voltage but was not doing anything with it. Checked the drain pump and found 1.8 ohms of resistance Indicating a shorted drain pump that checked out the control. Also found the user interface broken and not sitting correctly on the consul. Checked with claims and was approved for all three parts. Replace the control, user interface, and drain pump and ran unit through diagnostics. Found every test pass with no leaks present during operation. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hewitt, TX 76643
Jonathan M
Job Details: 01/06/2023
"Arrived on site for a washing machine that is making abnormal sounds during agitation and spin. Inspected unit and work area. The customer had a video of the noise that the unit was making during those cycles. It sounded like the belt was slipping off the cam. Checked underneath the washer and did confirm that the cam was worn. Replaced the cam and tested the unit. The customer brought into oversized blankets for the testing. I did ask the customer if that was the load that was causing the issue. He advised that they do wash oversize blankets and towels in there and those specific cycles had been the ones that have caused the most issue. He advised that lighter loads the unit will not make any sound. I did advise the customer that whirlpool does not recommend washing oversized blankets, comforters, sleeping bags, or quilts in these washers. I did advise that the weight of the materials can put excess strain on his gear case and therefore make abnormal sounds. We ran the unit through a wash cycle and found the unit fill up near the top and agitate. The unit ran as designed with no abnormal sounds present. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Temple, TX 76502
Jonathan M
Job Details: 01/06/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Added the foam gasket to the liner of the door underneath the door gasket and tested the unit. The unit is working as designed. Advise the customer to call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78749
Scott
Job Details: 01/06/2023
Arrived on site for washer vibrating and banging . Replaced suspension. Ran calibration and diagnostics wash. All checked normal. Ran load of beach towels on quick wash and drain and spin .all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DRYER
Model MED6230HC2
Near Belton, TX 76513
David Z
Job Details: 01/06/2023
"Arrived on site to diagnose dryer making loud vibrating noises when it's running, especially with heavier load. Customer showed me video of the noise. Removed front panel and found blower wheel was broken, causing vibration. Had to cut out / break out old blower wheel. Tested with new blower wheel and verified noise and vibration gone. Call complete."
We serviced a
KITCHENAID RANGE
Model KFDC506JSS00
Near Austin, TX 78732
David S
Job Details: 01/06/2023
Arrived on site for KitchenAid commercial style range oven door opening while in use and the cooktop burners going out when the door is opened. I inspected the unit and work area. I adjusted and replaced the front left burner head since it was hissing after a while of use. I checked the door and chassis alignment and found the location the latch it mounted to is slight bent inward allowing the latch to warp out of the way when the oven is heated up allowing the switch to disengage. I called techline and spoke to Kurt I advised him of my findings and because of the chassis damage the unit will need to be replaced.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Temple, TX 76504
David Z
Job Details: 01/06/2023
"Arrived on site to diagnose washer that is banging and walking when spinning. Examined unit and found its sitting in a drain dip in the floor, on several pieces of wood. I was able to situate the unit with leveling feet to get it to stop shaking. Advised customer has to put solid surface under the unit and feet, wood is going to shift and unit is going to move back into the dip and go off level. Unit itself is working as designed after I leveled and tested it. Call complete."
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Hutto, TX 78634
Cliff
Job Details: 01/06/2023
Arrived on site to diagnose a dryer that is not turning on. Found cord miswired causing breaker to trip. Rewired unit properly and all is working properly at this time.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near New Braunfels, TX 78132
Leonardo
Job Details: 01/06/2023
Arrived on site to test unit for cooktop damage. Replaced cooktop test unit and unit test good job complete.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near New Braunfels, TX 78132
Leonardo
Job Details: 01/06/2023
Arrived on site to test unit for burner not working. Test unit and found cap not sitting correctly. Secured cap test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9979SKZ0
Near New Braunfels, TX 78130
Leonardo
Job Details: 01/06/2023
Arrived on site to test unit for unit not working. Test unit and found unit getting 120v. Found shorted control board and ui board. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near New Braunfels, TX 78130
Leonardo
Job Details: 01/06/2023
Arrived on site to replace control board and RR switch. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Andice, TX 78628
Maurice R
Job Details: 01/06/2023
Arrived onsite for filter leaking and freezer on the warm side. I found that the FC was 8? and the RC was 26? adjust the temperatures and the freezer was 3? and the RC was 36?. I replaced the filter head and tested the water. The unit is working as designed and no water leaks detected during service.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78753
Paul
Job Details: 01/06/2023
Arrived onsite for a washer that shakes and is unbalance during the spin cycle. The customer stated the machine will walk at times because of this. I found the suspension worn out causing the issue. I replaced the suspension and tested the unit in high speed spin. The washer is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Austin, TX 78724
Paul
Job Details: 01/06/2023
Arrived onsite for a leaking washer. I found the cold water valve housing cracked and leaking. I replaced the fill valve assembly and tested the machine. The unit worked as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Austin, TX 78756
Paul
Job Details: 01/06/2023
Arrived onsite for a range to replace the previous diagnosed parts. I replaced the inner door panel. I tested the door and it is closing and working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC
Near Andice, TX 78628
Maurice R
Job Details: 01/06/2023
"Arrived onsite for dryer not heating. On inspection found 248vac at wall outlet tested all the sensor they good. I tested heating element and it was open. Replaced the heating element and the dryer is now heating up. Tested the unit for 10 minutes and it was nice,and toasty in the dryer."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS00
Near Lampasas, TX 76550
Tyler
Job Details: 01/06/2023
Arrived on site for ice machine not making ice. Upon arrival confirmed issue. Found psi lvls at 50/10 equalized. Found restriction in system. Cleared restriction verified unit could hold 130-140 psi of nitrogen. Pulled vac and recharged system with 5.75 oz. Found evap coil freezing over and informed customer to give unit 24 hrs to fill bin. Call complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cedar Park, TX 78613
Kimo
Job Details: 01/06/2023
Arrived onsite for a washer that is leaking. Upon inspection I found that the leak was coming from the door bellow. I replaced the bellow and tested the unit and found that the unit is no longer leaking.. job complete
We serviced a
WHIRLPOOL RANGE
Model WGG555S0BS01
Near Cedar Park, TX 78613
Kimo
Job Details: 01/06/2023
Returned to site for a oven that has stopped heating agin after first visit. Upon inspection I found that the ignitor had failed again I replaced it and tested unit at 400*f and found that the unit operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Round Rock, TX 78681
Kimo
Job Details: 01/06/2023
"Arrived on site to install previously diagnosed parts. Upon arrival I replaced the rh side door gasket. And check for any more vibrations and noise and found none an,y noises I heard was coming from the fans and the compressor running which is normal.. the customer brought to my attention ice dispenser was only just passing roast ice cream out of what selection he Chose. Upon inspection I found that the was just some left over crushed ice in the bin. I ran the unit in Cubed ice till all the crushed ice Cleared out. Unit operating as designed job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78759
David S
Job Details: 01/06/2023
Arrived on site for oven not heating up. I inspected the unit and work area. I found the ignitor glowing but not allowing gas to flow. I replaced the ignitor and retested. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WGD560LHW3
Near Austin, TX 78759
David S
Job Details: 01/06/2023
"Arrived on site for dryer heating up the room and onetime out and building condensation. I inspected the unit and work area. I preformed a vent test and found when thebunit is connected to the exterior vent it h clean the ventas poor air flow, when i remove the dryer from the exterior vent I show the air flow improved. I inspected the exterior vent and found it blocked with some kind of nest. I advised the customer to have someone come out and clean the vent. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Austin, TX 78759
David S
Job Details: 01/06/2023
"Arrived on site to install previous diagnosed wheels. I installed the wheels, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near San Marcos, TX 78666
Leonardo
Job Details: 01/06/2023
Arrived on site to test unit for unit no draining. Test unit and found knock out still on garbage disposal. Removed knock out test unit and unit draining correctly job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Austin, TX 78744
Joe Z
Job Details: 01/06/2023
"Arrived onsite to install previously ordered parts. Replaced glides W10807828, panel WPW10330070, brackets W10838990, and drawer W10813962. Drawer no slide in and out correctly. Job complete"
We serviced a
WHIRLPOOL OVEN
Model KFGG504KPS1
Near Kyle, TX 78640
Leonardo
Job Details: 01/06/2023
Arrived on site to test unit for not heating to temp. Customer had 2 oven thermometers in the oven. Turned oven on to 350 and unit got to 350 and one thermometer in the oven was reading 250 and the other was reading 300. Got the oven to 400 and the unit test good. Showed customer hot to calibrate the oven and to go based on the way the oven is cooking not the thermometers. Job complete.
We serviced a
KITCHENAID OVEN
Model KOCE500ESS11
Near Georgetown, TX 78633
Gerry C
Job Details: 01/06/2023
"KOCE500ESS11 Arrived to inspect temperature issues. The customer informed me they had an inspected out who tested the oven and claimed is was not heating correctly. I set the unit to 350?F and the unit claimed preheat at 314? and then Cycling temperatures were very erratic and the unit hovered near 325? for several minutes, much longer than expected. Due to the nature of the issue, I am ordering a UI, and it should be replaced with the sensor and main control upon return. ; ordrng 1 W11093254 (UI Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78749
Luis
Job Details: 01/06/2023
"Arrived on site for not dispensing ice. Tested dispenser ice door motor opening auger motor not running,found broken wires at hinge,repaired wires tested same issue,checked voltage on,y reading 4v tested at harness connection under refrigerator same issue ordering a new control. ordrng 1 W11089236 (Control)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNTS2
Near Austin, TX 78730
Vincent
Job Details: 01/06/2023
"Arrived on site for icemachine, inspected unit and work area. Re-diagnosed unit and found it will need the bin thermistor as its not reading correctly control is sending proper voltage to the thermistor 5.2 DCV. Will also install the harness and recirculating pump. ordrng 1 WPW10503764 (Bin thermistor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Liberty Hill, TX 78642
Maurice R
Job Details: 01/06/2023
"Arrived onsite for Ice maker not working. On inspection found E2 error when running test 56. Tried to send IM back to home position. Customer was saying her ice was frozen. Took temps in FC it was 35? the RC was 44?. Found no ice buildup in the FC or RC , tested the thermistor they tested good. Called talked with Chase, going Oder a sealed system to fix the issue. No water leaks detected during service. ordrng 1 W11492867 (Rc evap) and 1 W10832994 (Compressor) and 1 W10758093 (Condenser) and 1 WPW10626970 (Tube) and 1 WPW10143759 (Drier) and 1 WPW10608485 (FC evap) and 1 W11575003 (Valve)"
We serviced a
LG WASHER
Model WM3470HVA
Near Liberty Hill, TX 78642
Maurice R
Job Details: 01/06/2023
Arrived onsite for washer leaking. On inspection found the hose from the back of soap dispenser to the tub has a whole in it. I taped the hose up to slow the leak down. There is a leak during service. Customer knows about the leak. ordrng 1 4738ER1004B (Hose)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Waco, TX 76705
Jonathan M
Job Details: 01/06/2023
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and found an F7 E5 (shifter fault) and F8 E1 (low/no water detected during fill) error codes. I ran the unit through an auto test and found the cold water valve pulling in very little water and found the unit having a hard time shifting between agitation and spin. Found when the unit was draining that the unit was siphoning water back in due to a closed drain. Advise the customer to get away from the closed drain and quoted the customer for the cold water valve and actuator.Ordering the water valve and will return with the shifter.
We serviced a
WHIRLPOOL DRYER
Model WGD8200YW2
Near Austin, TX 78738
Scott
Job Details: 01/06/2023
"Arrived on site for for tenant smelling gas from dryer . Checked connections and no leaks detected. Air flow meter and running temp checks showing air flow restriction. Recommendation is to have vents cleaned . This is a tenent/ landlord situation . Unable to contact landlord . Did advise tenent about vents and not to use dryer to possible damage to unit and or possible fire hazard . Unit May need general maintenance such as rollers ,drum seals . Unit is very loud . Talked to SP. ,she will reach out to customer about billing info .
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS4
Near Austin, TX 78735
Scott
Job Details: 01/06/2023
"Arrived on site for dishwasher not draining . Checked disposal and didnt find any debris in drain motor . Found drain tube clogged .
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Harker Heights, TX 76548
David Z
Job Details: 01/06/2023
"Arrived on site to diagnose washer that is not spinning / belt slipping. Examined unit and found hub failing and basket is wobbling on the gearcase shaft. Customer said belt was slipping and making noise as well. Advised we need to replace the belt, cam, and hub to resolve. Attempted to remove the agitator and found it fused onto the gearcase shaft, could not remove without cutting the agitator off. Customer will replace unit since we need to use force/destroy the agitator to get to the hub due to being rusted on. Call complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2623AB0
Near Belton, TX 76513
David Z
Job Details: 01/06/2023
"Arrived on site to diagnose refrigerator that was not cooling. Examined unit and found compressor was off at time of arrival, temp warning triggered. Requesting autho from ext warranty. Pictures in SD. ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78724
Matthew
Job Details: 01/04/2023
"Arrived onsite for range giving error code and not starting a bake cycle. Upon arrival inspected unit. Ran diagnostics and confirmed F3E0 oven temperature sensor open/shorted. Tested sensor and at room temperature Recorded 1068 ohms, traced resistance through harness and was same. Ran test on control but found unit to be functioning properly. Heated to 350 degrees and cycling. Could have been a loose connection or intermittent control issue. If symptoms persist recommend replacing control. Only collected service fee for visit as unit is functioning. Job complete
We serviced a
WHIRLPOOL OVEN
Model RBS307PVS02
Near Austin, TX 78723
Matthew
Job Details: 01/04/2023
"Arrived onsite for oven not controlling temperature and locking. Upon arrival inspected unit. Customer stated had temperature low (~200 degrees) and the internal temp reached 400 degrees and burned food. Was also locking the door. Tested unit at 170 degrees to monitor temperature, no issues. Set temp to 350 degrees, no issues. Customer recommended trying higher temperature so set to 400 degrees. All temperature settings were in line as recorded thermal couple. Unit is cycling. Notified customer that it could be a relay on the board sticking allowing the broiler element to stay on. However, on this visit all was normal. Customer will monitor. Job complete.
We serviced a
WHIRLPOOL OVEN
Model KEBC107KSS04
Near Austin, TX 78756
David S
Job Details: 01/04/2023
Arrived on site to install previous diagnose parts. I gained access to the latch and replaced it with new. I reassembled the unit and work area. I tested the unit and found it working as designed. Jobs complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 01/04/2023
Arrived onsite for freezer bin not rolling correctly. On inspection the upper freezer bin right track was not reinstalled correctly. Took the freezer bins out and reinstalled them. Had customer test to see if it meets her approval. Customer said it is working now. No water leaks detected during service.
We serviced a
KITCHENAID RANGE
Model KFGD500ESS
Near New Braunfels, TX 78132
Kevin
Job Details: 01/04/2023
"Arrived on site and inspected range and found lower oven igniter has failed. Replaced igniter and oven is not working properly, took one picture, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Canyon Lake, TX 78133
Kevin
Job Details: 01/04/2023
"arrived on site and replaced heating element per service pointer, job complete"
We serviced a
JENN-AIR RANGE
Model JDRP536HL01
Near Canyon Lake, TX 78133
Kevin
Job Details: 01/04/2023
"Arrived on site and replaced short shaft and clip on front left foot. Dropped front left foot to ensure stability of range, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Canyon Lake, TX 78133
Kevin
Job Details: 01/04/2023
"Arrived on site and inspected washer and found customer still experiences nuisance tripping on an AFCI breaker. Explained again that nuisance tripping is a known issue and is related to incompatibility between certain electronic devices and AFCI breakers, Showed them service pointer W11525530 again and documented with techline again, no further replacememt of parts or adjustment can be made that can make a difference . 7735416100"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Seguin, TX 78155
Scott
Job Details: 01/04/2023
"Arrived on site for washer not finishing . Ran diagnostics and got same error code as before 7-1 error . Unit tested normally in diagnostics wash . No noise or any oil from gearcase . Checked harness, no signs of failure. Replaced control,cap and actuator . Ran calibration and diagnostics. All checked normal. No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Seguin, TX 78155
Scott
Job Details: 01/04/2023
Arrived on site for fridge not making ice . Tried reset button . IM didnt reset . Replaced ice make . Ran diagnostics reset . Unit harvested and filled properly . No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Seguin, TX 78155
Scott
Job Details: 01/04/2023
"Arrived on site , replaced console . Still didnt fix issue . Checked and found stuck relay on control. Replaced control. Ran preheat. Unit preheated successfully. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Seguin, TX 78155
Scott
Job Details: 01/04/2023
Arrived on site for washer shacking while in spin cycle . Didnt see any oil or anything else underneath unit .Ran diagnostics got off balance load error code . Unit passed diagnostics test. Did instruct on proper loading techniques. No water leaks detected at time of service. Job complete
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Seguin, TX 78155
Scott
Job Details: 01/04/2023
"Arrived on site for dishwasher flashing error code . Ran diagnostics and got 7-2 error . Deleted error and ran diagnostics wash . All checked normal. Ran just a normal wash cycle, let unit run for about 30 min . No new error code . Let unit continue cycle and informed customer if error comes back to reach out to office . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Georgetown, TX 78628
Lou
Job Details: 01/04/2023
"Arrived on site to inspect washer not washing properly. Upon further inspection, the customer advised that the unit is stretching their clothing. Customer provided some shirts that there allegedly stretched out. Some appeared to be a little larger than what the tag showed and some appeared normal. I placed the unit in diagnostics showing error code F0E9. Cleared the code and continued with testing. The unit operated as designed. Due to the unit possibly not agitating or spinning properly in a normal wash cycle, I removed and replaced the main control and retested. Unit is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed."
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Georgetown, TX 78628
Lou
Job Details: 01/04/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the intermittent failure of the control and element, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Georgetown, TX 78633
Lou
Job Details: 01/04/2023
"Arrived on site to inspect refrigerator leaking water from the dispenser. Upon further inspection, I found the unit is a PEX unit as it a replacement unit from the manufacturer. Customer provided photos of the water sitting in the tray below the water dispenser/ice door. Customer advised that they dont get water from the unit, but do get ice. I tested the ice door and found it not sealing properly as there were dry water streaks around the opening of the door. I removed and replaced the ice door and retested and it is operating as designed. The customer pointed out that there is small pieces of ice at the opening of the ice maker fascia, which I found a piece the size of a dime on the right side the opening. I advised the customer to monitor the unit as this issue is intermittent and the same issue as they had with their previous unit that got replaced. No water leaks observed during service, job completed."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Waco, TX 76705
Jonathan M
Job Details: 01/04/2023
Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Found evidence of a defrost issue inside the unit and checked all components in the freezer section. Found the heater was good and the diodes on the freezer harness were good as well. I defrosted the freezer evaporator and replaced the evaporator thermistor and the main control. I tested the unit and the unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS1
Near Austin, TX 78738
Leonardo
Job Details: 01/04/2023
Arrived on site to test unit for unit not draining. Test unitAnd found bad drain motor. Replaced drain motorTest unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Round Rock, TX 78665
Paul
Job Details: 01/04/2023
Arrived onsite for a washer that is getting clothes stuck under the agitator and its causing the machine to error out. I found only the agitator spinning during the spin cycle and not engaging the basket. I found one side of the cam was not locked into the gear case and it caused the cams to jump past each other and not allow the teeth to mate and spin the basket. I installed the cam correctly and showed the customer it was working as I tested the machine. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Belton, TX 76513
Tyler
Job Details: 01/04/2023
Arrived on site for washer making a loud noise.upon arrival confirmed issue. Found no errors in diagnostics but found electrical failure between cap and motor cuasing motor to not get to full spin? Replaced capacitor and found noise no longer present and unit working as designed. Call complete
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Briarcliff, TX 78669
Leonardo
Job Details: 01/04/2023
Arrived on site to test left front burner not working correctly. Test unit and found igniter not sitting correctly. Secured igniter test unit and unit test good job complete.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Round Rock, TX 78681
Paul
Job Details: 01/04/2023
Arrived onsite for a range with the broil burner not lighting all the time to possibly replace previous diagnosed parts. I tested the broil and only found the air shutter out of adjustment. I adjusted the air shutter and tested bake and broil multiple times and the unit works as designed. I went over with the customer to keep the oven door shut when using the broil function. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Austin, TX 78737
Luis
Job Details: 01/04/2023
"Arrived on site for water not dispensing. Diagnosed a defective filter head,replaced defective filter head,installed filter tested water dispenser unit working as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Briarcliff, TX 78669
Luis
Job Details: 01/04/2023
"Arrived on site for door issues. Diagnosed defective fresh food doors,replaced both door checked door operation and seal good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78734
Luis
Job Details: 01/04/2023
"#8010Arrived on site for light issues. Diagnosed a defective light switch,replaced light switch tested switch operation good."
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDB09
Near Lakeway, TX 78734
Luis
Job Details: 01/04/2023
"Arrived on site. Added sealer to connection between cap tube and evaporator,replaced fresh food door checked door seal and door operation good."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Waco, TX 76708
Jonathan M
Job Details: 01/04/2023
"Arrived on site for a range that is tripping the breaker halfway through appreciate. Inspected unit and work area. Customer advised they had just bought that and went to test it and this is what happened. She did advise that she believe the issue would be an electrical issue but that her extended warranty Wanted to have the Appliance check first. Remove the back covers and did not find any grounding wires or electrical supply. Check resistance on both elements and found them within range. Ran the unit through preheating the unit got up to about 125?F before shutting off. I did advise the customer that at this point, the issue would most likely be an electrical supply issue and they would need to have their breaker checked. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Lorena, TX 76655
Jonathan M
Job Details: 01/04/2023
Arrived on site to install previously diagnosed farts. Inspected unit and work area. I replaced the main control and tested the unit. The end began to cool and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bastrop, TX 78602
Matthew
Job Details: 01/04/2023
Arrived onsite for dishwasher not draining. Upon arrival inspected unit. Upon arrival found standing water in tub. Pressed cancel and water began draining but sounded odd. Ran diagnostics and found no stored error codes. Ran auto test and all passed but again drain sounded odd. Inspected drain hose and found knockout still intact with only a small hole for draining. Removed whole knockout. Tested and unit is functioning properly. While working underneath sink found drain pipe from sink leaking. Notified customer. Job complete
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Waco, TX 76712
Jonathan M
Job Details: 01/04/2023
"Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Replaced the broil orfice and tested the unit. Found the unit taking 17 minutes to reach 300?F and 18 minutes to heat up to 470?F. I called Whirlpool Techline and spoke to Andy SR# 7735376311. He asked if I was trying to broil without preheating the oven on a bake cycle first. I advised him that I was. He explain that when the braille element has to heat up the entire cavity of the oven, it will take a pretty decent amount of time before the oven actually hits preheat on the broil. He explained that it could take anywhere from 15 to 20 minutes to reach proper temperatures if the bake cycle has not preheated the oven for the broil cycle. He advised that based on all this information, the unit is working as designed and advise the customer to contact customer service for any other complaints. The customer stated that according to the owners manual, the owners manual advises that it should only take five minutes to preheat before the broiling is ready and to place the dish in the center of the oven on the top or middle racks. Andy advise that again, that would be advisable if the oven had already been preheated. That does not apply to when the unit has been off for an extended period of time. He advised to make no repairs. I advised the customer of Techlines findings and the customer is going to contact customer service for further assistance. Call complete."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Leander, TX 78641
Kimo
Job Details: 01/04/2023
Arrived onsite to install previously diagnosed part. Upon arrival I installed new strike and tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Marble Falls, TX 78654
Kimo
Job Details: 01/04/2023
Arrived on site for a cooktop that will not say lit when turned to simmer. Upon arrival I adjusted the gas valves and tested the unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Georgetown, TX 78633
Lou
Job Details: 01/04/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the suspension rods failing, I removed and replaced all four rods and tested. Unit is operating as designed. I demonstrated for the customer on a high speed spin, as well. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMC50522HZ0
Near Austin, TX 78732
Cliff
Job Details: 01/04/2023
Arrived on site to diagnose a microwave that isn't making sounds. Found tones turned off and reset setting to on. All is working properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78726
Cliff
Job Details: 01/04/2023
Arrived on site to diagnose a washer with odor complaints. Found tub clean and no unusual odor at time of service. Advised customer on cleaning cycle frequency and operations. No further repairs needed and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Jonestown, TX 78645
Kimo
Job Details: 01/04/2023
Arrived on site for a washer that is no longer spinning clothes out properly. Up inspection I found that the hub was damaged and the cam as well. I replaced the both of them and tested unit and found unit operating as designed. Job complete no leaks.
We serviced a
GE RANGE
Model JGBP33SEH3SS
Near Leander, TX 78641
Kimo
Job Details: 01/04/2023
Arrived onsite to install previously diagnosed part. Upon arrival I installed new reg and tested for leaks and for none. Then I tested the unit and found that the unit is operating as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Austin, TX 78717
Kimo
Job Details: 01/04/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new ignitors W11453920x1 W11453940x1. And tested unit and found unit operating as designed. Job complete wpl--W15C5M1NPL1
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Hutto, TX 78634
Vincent
Job Details: 01/04/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint is unit not washing clothes correctly. I tested unit and found the water pressure was low. I inspected the water valves and they where not open all the way. Unit is operating as designed and no leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Kyle, TX 78640
Joe Z
Job Details: 01/04/2023
Arrived onsite for not making ice. Upon arrival inspected unit and found ice bin is half full of ice. Customer states that per the previous visit that ice cubes are getting caught on bail arm. Replaced ice maker W11548540. Test unit and began harvest process. If same issue occurs. Will need to call Techline. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Round Rock, TX 78664
Vincent
Job Details: 01/04/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit not cooling. Took temps and RC was 27? and FC was 01?. Unit is cooling perfectly. I gained access to the the compressor and found the inverter box ground wire was defective. I replace the inverter box. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Hutto, TX 78634
Vincent
Job Details: 01/04/2023
"Arrived on site for dryer, inspected unit and work area. Customer complaint was same issue from last time. I tested unit and found vents clogged or restricted. I also found the dryer making lots of vibration and found that the blower wheel was warped. I replaced the blower wheel and tested unit is now operating as designed. Apartment complex need to make sure the air flow is not restricted."
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Kyle, TX 78640
Joe Z
Job Details: 01/04/2023
"Arrived onsite for E3F5 ACTS LIKE IT'S GOING TO START, FILLS WITH WATER, DOESN'T AGITATE DOESN'T SPIN WATER OUT. Upon arrival ran diagnostics and got error codes F0-E3 overload, F5-E3 lid will not unlock and F5-E2 lid will not lock. Ran components test and all components operate correctly. Ran normal cycle and unit is operating correctly. Instructed customer on correct use of operating unit. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near New Berlin, TX 78155
Joe Z
Job Details: 01/04/2023
Arrived onsite to install previously ordered parts. Replaced right front infinity switch WPW10434452. Test unit and unit is operating as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Seguin, TX 78155
Joe Z
Job Details: 01/04/2023
Arrived onsite for Leaking from the Filter Area. Upon arrival inspected unit and found fractured valve. Uploaded pic to SD. Replaced valve W11482383 and used new connectors on tube. Test unit and is operating as designed. No leaks present at this time . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Temple, TX 76502
Tyler
Job Details: 01/04/2023
Arrived on site for refrigerator with leds not working in rc. Upon arrival confirmed issue and found led controls within led asm failing. Replaced leds and found lights functionality working as designed. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/04/2023
Arrived on site to test unit for console not responding and not allowing it to connect to Wi-Fi and time not keeping. Replaced console and left customer with the Wi-Fi team #. Test unit and unit test good job complete.
We serviced a
JENN-AIR OVEN
Model JJW3830WS01
Near Temple, TX 76502
Tyler
Job Details: 01/04/2023
Arrived on site for wall oven fan motor rattling/making loud noise. Upon arrival confirmed issue. Found panel coverings and lower vent motor mounting bracket making contact and causing noise. Readjusted coverings and found noise no longer present. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78731
Luis
Job Details: 01/04/2023
"Arrived on site for no ice. Found broken neutral wire at door hinge,removed sleeve repaired wire ran diagnostics icemaker passed harvest ran fill valve energized no water through door. Due to water sitting in line water line frozen no test to defrost line advised customer to defrost door at least 1 hrs with door open."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Georgetown, TX 78628
Paul
Job Details: 01/04/2023
Arrived onsite for a refrigerator with the freezer not getting cold again and not making ice. I found the FC only getting to 31 degrees. I found the RC at 37 degrees and working as designed. I shut the unit down and set the 3 way to home position and found equalized pressures at 30 psi. I ran service test 4 and found the RC pressures at 10 psi low side and 140 psi high side. I found the FC low side pressure fluctuating between 6 and -10 psi and the high side fluctuating between 155 and 170 psi. I could hear the refrigerant flow stopping and starting thru the FC evaporator. In step 3 of test 4 the compressor pulled down to a 21 psi vacuum. I blew nitrogen thru the FC capillary tube and made sure it was clear. I replaced the drier and the 3 way valve. I vacuumed the system and it held vacuum for 45 minutes. I charged the system with 5.50 ozs of R134A. I ran test 4 again and tested pressures. RC low side 10 psi and high side 140 psi. FC low side 3 psi and high side 150 psi. The pressures were good but I could not hear a good refrigerant flow to the FC evaporator. I explained to the customer to monitor the FC temp with a thermometer and let us know how it does. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ2
Near Leander, TX 78641
Paul
Job Details: 01/04/2023
Arrived onsite for a oven thats not going above 350 degrees. After speaking with the customer they stated they had a new build inspection and the inspector stated the oven was not getting hot enough. I tested the oven at 350 degrees and found from the fourth to the sixth cycle the oven was getting too hot and averaging 357 degrees. I put a -5 degree offset in the control and tested. The ovens average temp was at 351 degrees. The oven is working as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 01/04/2023
Arrived onsite for no power to the ice machine. On inspection when I pulled the unit out the power turn on the unit. When I moved the powe cord around the power would shut off. Gain access to the pump and tighten up the power cord connection. Reinstalled the unit back in the cabinet and it produced ice in about 20 minutes. Operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW02
Near Austin, TX 78702
Wesley
Job Details: 01/04/2023
"Arrived onsite and determined that the washer is operating as designed, customer is using for short term rentals primarily sheets and towels. Always quick wash. Advised customer on best use and care principles and on off balance loads not spinning out. Advised on using the drain and spin feature. No charge, call back same issue."
We serviced a
WHIRLPOOL DRYER
Model WGD8127LW2
Near Austin, TX 78703
Wesley
Job Details: 01/04/2023
Arrived onsite to test dryer which is running too long on sensor dry settings and never getting dry. Tested unit with wet towels and confirmed with customer that with the appropriate pre selections the unit is drying as designed. Advised customer on findings and determined unit is operating as designed. Advised customer on features and settings. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78704
Wesley
Job Details: 01/04/2023
Arrived onsite and found unit with slow drain and found drain obstructed. Cleared drain and provided instruct on using garment bags to prevent small garments from entering the drain trap and causing a clog. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Austin, TX 78747
Matthew
Job Details: 01/04/2023
Arrived onsite for washer not spinning clothes out completely. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran auto test and all passed. Customer stated clothes are wet at the end of the cycle and has to run a drain and spin to ring the clothes out. Checked settings on cycle and found spin set to off /low. Instructed customer to make sure spin is on/high before starting a cycle. Also instructed customer on detergent amounts and use of diluted fabric softener. Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Austin, TX 78723
Matthew
Job Details: 01/04/2023
Arrived onsite for washer rattling. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran auto test and found unit rocking back and forth. Found left front leg needed adjustment. Made adjustment and tested. Unit is now functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Austin, TX 78721
Matthew
Job Details: 01/04/2023
Arrived onsite for washer leaking. Customer notified me that she has an extended warranty. Service protection advantage is her company and must be contacted to dispatch the call or repair will be out of pocket. Customer will call warranty company. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Seguin, TX 78155
Joe Z
Job Details: 01/04/2023
"Arrived onsite for Power is ON, but the washer is not cycling all the way through the load. Upon arrival ran diagnostics and there were no stored error codes. Ran automatic cycle and during agitation and spin the motor will just hum. Test capacitor and is out of capacitance. Need to replace capacitor. Replaced capacitor W11395618. Test unit and unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Marion, TX 78124
Scott
Job Details: 01/04/2023
"Arrived on site for fridge not making ice . Found water line frozen. Heater wasnt properly wrapped around fill tube . Replaced heater . Also used some perma gum to seal gap where water line enters ice box . Ran harvest , unit harvested and filled properly . No error codes after hard power rest . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near New Braunfels, TX 78130
Scott
Job Details: 01/04/2023
Arrived on site for surface light not turning off . Found relay on control welded on. Replaced control. Light is functioning properly now. Job complete