"Arrived on site for leaking. Found fill tube missing extension to fill tube,installed new extension ran icemaker test passed water filled with no leaks."

On arrival verified complaint of noise during operation and RC not cooling. On arrival temp check of RC section shows 36 set at 37product temp. Ran all fan test and damper test and no noise detected. Ran compressor test and no noise. No frost or condensate inside the unit. Unable to replicate. Unit is currently working as designed job complete no leaks detected during service

Arrived on site to test unit for some burner not igniting and others flame to high. Found left rear and left front burners had wrong orifices. Also found unit had the wrong burner caps. Got all burners working correctly builder will get with Ferguson on ordering the correct burner caps.

"Arrived on site to inspect dishwasher control panel non-responsive. Upon further inspection, the customer advised the unit has no power. I found two switches on the wall behind the unit that were in the off position. Questioned the customer if either switches were to the unit and they were unsure. Turned both switch to the on position and the dishwasher and disposal came on. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for arrival washer the is Making strange noises during spin cycle. It also seems unbalanced now. Additionally, it does not appear to work properly when put in clean washer mode. Upon arrival I ran the unit in quick wash with the hot water selected and found that the valve would not activate fully. Upon further inspection I found that it was clogged I cleaned it out and found them good. I am ordering the water inlet valve and will return on 01/08/24; ordrng 1 W11038689 (VALVE)"

"NED4655EW1 Arrived to inspect no heat. I found the high limit thermostat open and I removed and replaced. The unit operated as expected after the repair, with the venting disconnected. When I reconnected the vent, I found the airflow was severely restricted. I advised the customer of my findings. Operational test ok."

"Arrived onsite for dishwasher not working. On inspection the ui display was missing digits. Ran the unit in diagnostics cycle and it completed with out any issues. This model is known for the vent leak steam into the ui. Ordered a ui and vent, no water detected during service. ; ordrng 1 W11460908 (Console) and 1 W11460962 (Ui board) and 1 W11649995 (Vent)"

"Arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics showing error code F4E2-heater open or not plugged in. Cleared the code and continued with testing. Using my multimeter, I tested amp draw at the black wire on the harness at the junction box and found no amp reading when the control relay turned the element on. I pulled the unit out and found the right side harness connector not connected to the element. I reconnected it and retested and unit is operating as designed. Element is getting 7-9amps as designed. No water leaks observed during service, job completed."

"Arrived on site to replace valve diagnosed on previous trip. Replaced clogged valve, tested unit unit is running as intended. Job complete."

"Arrived onsite for dishwasher not draining. On inspection there was water in the bottom floor of the dishwasher. Tried to drain, could hear the drain pump working. I gain access to drain system and looked for debris in the hose, found none. Pulled the whole drain system out and found no issue. I asked customer if the old dishwasher had issue draining he said no. What I did know was the other dishwasher had not worked for a while and when the old dishwasher was still in place the garbage disposal got replaced and the knock out plug was still intact. Knock the plug out ant the unit is operating as designed and no water leaks detected during service."

Arrived onsite for a range that has missing/ broken parts. Upon arrival I I found that the cooktop was scratched and the manifold panel dented. I replaced both and tested the unit and found unit operating as designed

"Arrived on site to test unit for not functioning properly, customer stated that back right burner does not ignite and some have uneven flames, tested unit found back right igniter has no spark and burner caps are not centered properly, inspected igniter connections and found it extremely loose secured connection and tested, advised customer that caps need to be centered and in the right location for this unit to run properly, unit is now running as designed, no leaks detected job complete"

Ill be on site to install previously diagnosed part. Inspected unit and work area. I replaced the icemaker and tested the unit. The unit is working and operating as designed. Call complete.

Arrived on site to replace damage cooktop. Replace cooktop and tested. Yeah its working properly. Job complete.

"Arrived onsite for dishwasher door not closing. On inspection the inner center left door is hitting the body of the dishwasher. The left hinge looks like it is bent. Ordering both hinges, no water leaks detected during service. ; ordrng 1 W11573703 (Left hinges) and 1 W11573702 (Right hinge)"

Arrived on site for range leaking gas and causing high flame when broil was turned on. Upon arrival confirmed issue and found a leak in broil fitting called Techline Chris sr#7738138720 and safety team sr#7738054290 and reported findings. Was instructed to replace fitting and I then tested oven. Found leak gone and broil working as designed. Call complete

Arrived on site for left front burner sparks when turning on. Upon arrival test unit and found element arcing. Removed cooktop to inspect element. Found fracture at connector. Need to replace front left element. Replaced element and test unit. Unit is operating as designed. Job complete

Arrived onsite for unit leaking. Upon arrival inspected unit. Ran and inspected. Did not find any leaking from underneath unit. Spoke to customer and unit was leaking soapy water from door panel. Allowed unit to run but Could not duplicate . Instructed customer on use and care and customer will monitor. Job complete

"KSGG700ESS6 Arrived to inspect heating issue. I found the unit would fully preheat, but secondary ignitions were sporadic. I replaced the igniter and tested, finding that after the bake tube and igniter assemblies were warmed, ignition was still sporadic. Closer inspection revealed the mounting plate for the igniter was incorrectly placed during manufacturing and causing the flame to miss the igniter. I was able to correct the issue and test. The unit resumed normal operations. No gas leaks detected during service."

Arrived on site to inspect unit for bad smell coming from the unit. Upon closer inspection found smell to be hot water coming into the unit from the plumbing of house having sulfur smell. Job complete.

Arrived onsite to install previously ordered part. Upon arrival I replaced the scratched door panel and tested the unit and found unit operating as designed

"Arrived on site to inspect unit for making humming noise. Upon arrival customer stated noise got worse, while noise was worse RC top shelf became warm inside cavity. Noise then stopped completely overnight before arrival and RC and other aspects of unit are now working correctly at arrival. Told customer to capture video of noise if the issue comes back. Job complete at this time. Job complete."

"Arrived on site to test unit for C02 levels to high, tested unit gas air mixture is off causing gas not to burn off efficiently, adjusted oxygen mixture valve and tested, flames are good, Co2 meter is not picking any thing up, explained to customer that what she was smelling was the factory oils burning off, called safety to document SR#7738094730, at this time unit is running as designed, no leaks detected job complete"

Arrived on site to test unit for turn table shaft melted and burned up. Found turntable glass and shaft damaged. Took pictures and called Techline and Techline documented damaged Sr#7738136663. Called safety SR#7738097250 to report findings and they said they will call customer to let them know next step job complete.

"Arrived on site for front left burner not operating, upon arrival test unit and found sparking coming from element. Removed cooktop for inspection. Found element fractured at connector. Need to replace element. Replaced front left element. Test unit and is operating as designed. Job complete"

Arrived on site. Replaced freezer led module all leds working as designed. No charge original tech collected full payment

On arrival verified complaint door dropping down and light flashing. Found hinge spring completely separated from the hinge. Replaced both hinges. Ran diag system and all components activated correctly . Error code was for float switch due to door not sealing. Job complete no leaks detected during service. Operational test good.

"Arrived on site for SAFTEY oven does not turn off and cooktop hot light stays lit. Upon arrival, test unit and all functions operate correctly. Explained to customer that the cooktop hot light stays on until glass reaches safe temperature. Also customer was not pressing the cancel button after cooking in oven. Contacted Kelly with SAFTEY team. Notes were updated. Job complete"

"Arrived on site to inspect washer error codes. Upon further inspection, the customer advised the unit will show the error code 5C-drain pump issue. I found the unit door locked. I placed the unit in diagnostics and tested the drain pump manually and once in manual test mode, the door locked and it skipped the drain pump and went straight to testing the valves. I stopped testing and retested in a quick wash mode and the unit continued to fail to drain. I tilted the unit back and drained the water from the unit at the drain pump filter and removed the filter and it was clear. I inspected the impellers on the pump and they were good. Tested voltage and the drain pump is getting good voltage (120V). I researched the part through our parts vendor and found the drain pump currently out of stock. I reached out to our parts department and was advised there is no ETA on the part as its on back order. I advised the customer mod this issue and advised that I would order the part, but cannot guarantee if or when well get the part. I am ordering the drain pump and main control and office to schedule return service once the parts arrive.; ordrng 1 DC97-20621A (Drain pump) and 1 DC92-02388A (Main PCB)"

Arrived onsite for oven door falling apart. Upon arrival inspected unit. Found door panel separating. Panel will not reattach not allowing door to open/close properly. Ordering outer stainless panel. Office to reschedule ; ordrng 1 W11176456 (Front panel) and 1 W11178521 (Name plate)

"KRSC703HPS01 Arrived to install refrigerator doors. I found the RC door in good condition, but the FC was damaged, having the lower cover bent and creased. I installed the RC door and we will reorder the FC.no,ea,s observed during service.; ordrng 1 W11465903 (FC Door, SS)"

"Arrived on site to test unit for not washing clothes, tested unit found all components activating properly and system does not have any errors, explained to customer that this are high efficiency washer and it does not use much water, stated to customer that unit should not be loaded more then 40-50 % of the basket, at this time unit is running as designed, no leaks detected job complete"

Unit is stacked. Arrived on site for washer that does not turn on. Turned off while draining. Removed dryer from top l VEdified voltage. Do not have dc light on board. While changing board I found the harness came out from connector. Will need harness as well. Advised customer they will be contacted to schedule once parts come in. ; ordrng 1 Extratime (Extra time.) and 1 W11133142 (Harness) and 1 W11349139 (Harness) and 1 W11557922 (Harness) and 1 W11458345 (Pump)

Arrived onsite dishwasher with error F8E4 overflow sensor. On inspection found the inner seal was bad and leaking into the 5he overflow tray and created the error message. Installed new seal on dishwasher and tested the unit no water leaks detected during service.

On arrival verified complaint of excess filling. Replaced main board previously diag. Calibrated and verified unit doesnt over fill. Job complete no leaks detected during service.

Arrived on site for too much ice diagnosed a defective bin thermistor replaced bin thermistor.

"Arrived on site for no ice. Found warped icemaker tray,replaced icemaker,ran harvest test passed ran fill test passed."

"Arrived on site to inspect unit for not heating during drying cycle. Upon closer inspection element and fuses to read properly. Inspected terminal block one of the wires wasnt tightened and arched out will need to order terminal block, harness and return. Office to reschedule. ; ordrng 1 WP3397659 (Terminal block) and 1 WPW10450286 (Wiring harness)"

On arrival verified complaint of unit not filling enough. Ran error codes and found none. Ran component activation and found both valves and all other components work. Ran cycle and unit did not fill up above the wash plate was all below. Replaced main board for bad pressure switch. Ran cycle again and unit now fills correctly. Job complete no leaks detected during service. Operational test is good.

Arrived onsite for a dryer that is making a noise when the drum is turning after we took the unit apart to replace a roller. Upon arrival I ran the unit and heard the noise(it was a squeaking noise) upon further inspection I found that the noise was caused but the drum not being installed properly I corrected it and tested the unit and found unit operating as designed

"KRMF706ESS05 Arrived to inspect door closing issue. I found the left RC door open approximately 1/4 farther than the right. The ice maker housing required pressing back and after, that issue was corrected. The ice bin door required adjusting, as the two door strikes would contact the housing and required lifting of the door to close. The chassis required substantial level and squaring, including the doors. The crisper door slides required lubrication. If further issues with the ice bin door continue, contact tech GC. No leaks observed during service."

Arrived onsite for a refrigerator not making ice. Installed the correct fill tube extension and tested unit is working as designed. Call complete.

Arrived onsite for previously diagnosed parts. On inspection turn the fan on and can hear it ramp up and down. I installed the new fan a new control board. The fan is now operating and not ramping up and down anymore. The unit is operating as designed.

"Arrived on site for a dryer. That is not completing cycles. Inspected unit and work area. The customer advised the unit will go about 30 to 40 minutes before the unit will stop tumbling. She advised that the unit will act like its continuing forward, but nothing is actually tumbling or drying. He just has that the dryer itself will get really hot and will need to cool down before she can start running another load. Just the unit and confirm that the unit was heating and operating as designed from a cold state. I went ahead and replaced the motor assembly due to possible issues with that but did notice that the customer has a spring style but knows that is sneaking in different directions prior to going into the wall. The customer advised that she has a two-story home, and that it then leads to the roof. I did it by the customer that it is possible that her vent hose may be causing an air flow issue, and that she may need to rearrange her venting to illuminate this issue. I test the unit and the unit began to work and operate as designed. Call complete.n"

"Arrived on site to test unit for no ice production, customer stated that it is making ice but does not dispense any, tested unit found yoke stripped on shaft, will need to replace motor and yoke, ordered parts customer want next service to be on 1/12; ordrng 1 W11671282 (Dispenser motor) and 1 WP63052-2 (Impeller)"

"Arrived on site to inspect dryer not drying or completing a cycle. Upon further inspection, I found the unit in the garage and another dryer in its place. The customer,moved the other dryer and I assisted in moving the dryer on the ticket to the laundry room. Reconnected the unit and attempted to test. I found the light on inside the unit, but the control panel UI was non-responsive. I removed the top panel and found the diagnostics LED flashing on the main control. I removed and replaced the control panel and retested and unit is operating as designed. I recommended the customer have the vents checked/cleaned. No lint observed within the unit, job completed."

KDTE204KPS1 Arrived to inspect drying and wash issues. I found the customer was using pre-measured pods and I advised discontinuing the use of them. Testing revealed all functions were present and the unit operated as designed. No leaks observed during service.

Arrived on site for washer not working . Dryer is functioning properly . Ran diagnostics. No error found water shut off . Turned on water ran test wash . Found water leaking from around gearcase . Ordering outer tub . Also ordering 2MAN and weigh for 2 hrs . Also ordering valve and gearcase to have on hand if needed . Need AUTHO . Call to set return ; ordrng 1 W11222849 (Valve) and 1 W10371566 (Outer tub) and 1 W11454741 (Gearcase) and 1 Weigh2hrs and 1 Secondman (Second man) and 1 Autho

"Arrived on site for range not heating. Upon arrival found stable power supply and tested unit, found entire cooktop and oven all heating as designed with no failures. Unit works as designed call complete"

"Arrived on site to inspect unit for Luke warm water. Upon closer inspection found units valve was clogged with sediment not allowing cold water to close properly causing the Luke warm issue instead of hot water. Replaced valve, tested unit, unit is running as intended. Job complete."

"Arrived on site to test unit for not operating properly, tested unit found console is unresponsive, cycled power on the unit and all functions returned to normal, ran vent test and found that the vent is completely restricted, stated to customer that do to restriction moisture is getting on the console making it unresponsive, advised customer to call maintenance and have them clear out vent before using dryer again, at this time job complete"

"Arrived on site for dryer not turning on. Upon arrival confirmed issue. Traced failure to loose neutral wire that came free from connector at motor. Repaired wiring and tested dryer, found it workin* as designed call complete"

"Arrived on site for refrigerator not making ice, upon arrival found ice maker stuck mid harvest and not returning to home position. Found stable power supply and replaced ice maker. Found no leaks and informed customer to give unit 72hrs to fill bucket with ice"

"Arrived on site to inspect microwave not venting properly. Upon further inspection, I tested the microwave fan and could not hear the damper door opening or closing. I removed the vent cover and found the damper door broken/missing and the vent box cover not covering the vent opening properly (photo). I removed and replaced the damper assembly and sealed off the gaps with foil tape and placed the vent box cover back on the vent area and advised the customer they would need to contact their builder to have them put a larger cover on the vent area in order for the damper to function properly. The customer took photos of the vent area before I replaced the damper and sealed off the gaps. Tested the unit and the vent area is no longer leaking cold air into the kitchen and the damper does open a portion of the way but it is being blocked by the box cover that needs to be replaced by the builder. Job completed."

"Arrived on site to inspect oven for making a loud noise. Upon closer inspection found back to be dented in from installation, and convection fan is rubbing on something internally causing a grinding sound. Retention nut on lower convection fan causing noise. Also found rear panel bent almost causing contact with lower bake element. Damaged rear panel causes safety concern from arching out. Customer is contacting contractor to get a replacement. Job complete."

"Arrived on site for making a squealing sound. Upon arrival,test unit and makes squeaking noise as soon as drum rotates. Disassembled unit to inspect all moving parts. Found left support roller has failed. Repaired unit using roller kit. Test unit and is operating as designed. Job complete"

"Arrived on site for oven door falling apart. Upon arrival, inspected unit and found bottom Glass door brackets were not secure and glass was hanging. Used double sided adhesive and reinstalled brackets. Unit is operating as designed. Job complete."

Arrived onsite for a MW with a dent in the door. I replaced the outer door and tested the unit and found that unit operating as designed

"Arrived onsite for range oven not working. On inspection the unit has safty system connected to the range. There is a switch on the hood vent that has to be on for the burners to work and the fan has to be on for the broiler and the bake to work. The broiler works when the fan is on, if you turn the fan off the broiler goes off. Went to test the bake and there is the red ring of death. Talked with Gerry and he gave me a few things to look at on the system. Ordering the DSI board and ignitor and control board. ; ordrng 1 W11394663 (Appliance manger) and 1 W11394663 (DSI board) and 1 W11394663 (Bake igniter)"

"Arrived on site for left front burner sparking and not operating. Upon arrival, inspected unit. Found left front receptacle has failed causing a short . Need to replace receptacle. Replaced receptacle and element. Test unit and is operating as designed. Job complete. Contacted SAFTEY team and spoke with Elvie Marie. Notes were documented with findings and repair. Job complete"

"Arrived on site to inspect range error codes. Upon further inspection, I tested the unit on Bake at 350 degrees and after approximately two minutes of testing, I verified heat inside the unit. I stopped testing and placed the unit in diagnostics and checked error codes and found F3E2. I pulled the unit out and tested the sensor and found it out of range. While in diagnostics, I found the unit continued to heat and the broil element was bright orange. I removed and replaced the main control and sensor and retested and the unit is operating as designed. Job completed"

On arrival verified complaint of unit not making ice. Unit ice bucket is currently full. Temp reading in ice bucket is -2. Ran test 44 and 45 and all passed. Ice bucket is full and all systems functioning. Ice cubes are full sized. Unit is currently working.

"Arrived on site to test unit for no heat, tested unit and found its not heating but has power. Took voltages in junction box and found that L2 is losing power, inspected power cord and found burn spots on L2 prong, separated prongs slightly and plugged cord back in, unit is now heating, advised customer not to run unit until the outlet has been replaced, at this time job complete"

"Arrived on site for washer not working, doesnt even turn on. Customer had clothes and door strike broke. Found main control is burnt. Removed and found drain pump is shorted which caused failure. Reset for Tues am. ; ordrng 1 W11457841 (Door strike) and 1 W11399437 (Drain pump)"

Arrived on site to test unit for flames to high. Found wrong orifices. Installed correct orifices to correct burners test unit and unit test good job complete.

"Arrived on site for washer not operating. Found tub full of water. Found drain pump wire broken, replaced harness. Verified operation. Call complete."

Verified complaint of not finishing cycle. Found error codesF7E4 F5E4. Filled unit with wet clothes and tested gear case and found it to be clattering and failing. Clutch and slider are also damaged. Advised customer will need to pay for gearcase. Customer declined further repair. Job complete. No leaks detected during service.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the cam, belt, and hub assembly. Tested the unit and the unit began to work and operate as designed. Call complete."

"Arrived on site to test unit for not draining, tested unit and noticed no power to unit, inspected junction box and found black wire popped out from the wire nut, secured connection and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site with parts. Replaced gasket and utensil bin. Verified operation. No leaks. Call complete.

Arrived on site for range not turning on. Upon arrival found breaker tripped as well as terminal block broken and wires melted. Repaired wires and replaced terminal block. Found range working as designed. Call complete

"KOCE500ESS20 Arrived to inspect no heating and F1E5. I verified the code within service test mode and removed the unit for inspection. I found the inverter had failed and I elected to replace the magnetron simultaneously. Reinstallation required shimming in the back right corner, due to the floor of the cabinet being lower in that corner. I tested after the repair and the unit operated as designed, including correct interlock operation."

Arrived on site to resolve dsi board. Replaced dsi board test unit and unit test good job complete

Arrived on site to test unit for oven not working. Test unit and found nothing in the oven responding. Broiler bake or convection. Test unit and found no error codes. Found bad main power control board. Will order new board office to reschedule ; ordrng 1 W11620673 (Control board)

"Arrived on site to inspect refrigerator door light not turning off. Upon further inspection, I found the door open indicator lit up on the UI. I tested the RC door switches, deli switch and FC door switch and found the FC door switch frozen in the open position. I found that due to the freezer section being too packed with food items, the door is not closing and sealing properly (photos). I found the Fc door switch had ice inside the housing and was frozen. I was able to get the ice to break free and removed the ice and the tested the switch and it is operating as designed. I had to reshape the FC door gasket to get it to seal properly. Tested the FC door operations and it is operating/sealing as designed. I made recommendations to the customer for proper placement of their food items in the unit. No water leaks observed during service, job completed."

"Arrived on site for microwave needing previously diagnosed fuse, panel, and interlock. Upon arrival installed parts. Found some functionality restored to ui but ui control still not turning on, ordering W11482052 ui control and rescheduled customer for 01/09/24. ; schdld next appmnt for 1/9 TUE !"

Arrived on site to test unit for oven light not turning off. Test unit and found shorted console. Will order new console office to reschedule ; ordrng 1 W11492283 (Console)

"Arrived on site , found part was defective . Reordering part ; ordrng 1 WPW10208383 (Top)"

Arrived on site to install mounting brackets. Installed both brackets and both screws. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site to test unit for not heating, tested unit found gas valve off turned on gas and tested unit, it is now heating, ran vent to and found it completely restricted, customer needs to hire a vent cleaning company to remove restriction before using the unit again, at this time job complete"

"Arrived on site to test unit for excessive shaking, tested unit found unit has a defective basket holes are not punched through, will need to replace basket and suspension, ordered basket office to reschedule ; ordrng 1 W11172199 (Basket)"

"MED7230HC2 Arrived to install part. I removed and replaced the damaged control panel assembly and then performed the factory wifi reset. The unit resumed normal operations. Steam dryer, no leaks observed during service."

Arrived onsite for customer concern over balance and noise level and found unit operating properly within tolerances. Determined no error codes and unit noise level and balance correct. Provided instruct on design and optimized leveling.

Arrived onsite for cooktop center burner not igniting. On inspection the burner lights the simmer flame first and then the large flame second. I had to an adjust the burner so it did not take 4 to 5 seconds to light. Now ignites in 1 to 2 seconds. The unit is operating as designed and no gas leaks detected during service.

"KVWB406DSS0 Arrived to inspect intermittent power loss. I found when moving the main supply to the control area, the lights and motor would intermittently lose power. Adjusting the harness connector pins fully corrected the issue and I was unable to recreate it. Operational test good."

"Arrived on site for washer still making noise. Customer,sr says her daughters clothes did not spin out. Entered diagnostics and found no stored error codes. Ran test cycle and all components functioned and sounded normal. Advised customer to make sure correct cycle is chosen. Make half of tub is visible when loading. Needs to have enough clothes."

Arrived on site to test unit for not heating properly. Found multiple errors f6e0(oven user interface). Recommend console replacement and oven sensor. Office to reschedule. ; ordrng 1 W11339755 (Console(stainless steel))

"Arrived on site to inspect unit for loud motor noise coming from unit. Upon closer inspection found noise to be damaged damper motor making grinding noise during the normal operation of unit. Replaced damaged damper motor, tested unit, unit is running as intended. Job complete."

Arrived on site to install gasket. Installed new gasket unit test good job complete.

"Arrived onsite for washer making noise in agitation cycle. On inspection the unit makes the noise during agitation cycle. Sounds like plastic on plastic rubbing together. Installed a new clutch and the noise got louder. Gain access to the tub nut and found it stripped out. Ordered a new tub nut, return date of 01/08/24 no water leaks detected during service.; ordrng 1 W10528947 (Hub nut)"

Arrived onsite and tested washer for secondary failure and determined the cause to be actuator failure basket engagement failure. Replaced the actuator . Unit is now operating as designed.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve. Vacuumed down the unit to -30 psi and found no leaks present. Charged the ended up with 68 g of R600. Just the unit and the unit began to cool and operate as designed. Call complete."

"Arrived on site to test unit for rust, tested unit found FR door has multiple rust spots, replaced doors customer approved, job completed"

Arrived onsite for not draining and found unit operating with failed wiring harness. Repaired wiring harness to restore function. All checks good. Unit is now operating as designed. Looks like possible complications due to excessively heavy loads bottoming out the tub.

Arrived on site for vent trim coming apart. Ran diagnostics and confirmed all components are functional. Set and verified temps at 250f. Call complete.

"WOC75EC0HS20 Arrived to install previously diagnosed and ordered parts. I found the left switch bank required replacement and the front border panel required straightening. I installed the blower assembly and tested. Using shims, I reinstalled the unit and corrected the front lower vent making contact with the cabinet, ensuring the issue will not return. During reinstallation of the interior light, one of the leads pulled away from the bulb housing and will require replacement. Office to order bulb and contact the customer to arrange return service. ; ordrng 1 W10886919 (Lamp)"

"On arrival verified complaint of knocking noise. Found damper was the knocking noise. Replaced damper motor and verified function. No longer makes knocking sound as well, ice bin was frozen solid. Cleared of ice and advised customer to monitor moving forward. Job complete no leaks detected during service."

Arrived on site to test unit and customer cancelled at the door he said he fixed it job complete.

Arrived on site for clothes get hot but remain wet. Upon arrival ran vent test and test failed. Removed vent hose and test still fails. Removed back panel to inspect blower. Found lots of lint trapped in blower housing. Removed all lint and test unit. Vent test now passes. Unit is operating as designed. Job complete

On arrival verified complaint of F21. Ran diag cycle and found all components activated correctly but a lot of suds. Found Suds causing failure. Advised to inform customers of proper use and detergent levels. Job complete no leaks detected during service.