Service History 218 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW1

Near Belton, TX 76513

Jonathan M

Job Details: 07/07/2023

Arrived on site for a washing machine that is making a knocking sound when the agitator moves counterclockwise again. Inspected unit and work area. Customer showed me a video of the issue and I did confirm that the unit was still having that issue. Tested the unit and diagnostics and confirmed customers complaint. I called whirlpool tech line and spoke to Brandon SR# 7736368143. He advised that the only known issue is with the slider on these units and that he did not want to pull the trigger on replacing all the previously replaced parts. He advised to replace the slider one last time and then if the customer called back to refer them to customer service at this point due to ongoing issues. Replaced the slider and tested the unit. The unit began agitated and work as designed with no abnormal sounds present. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Jarrell, TX 76537

Tyler

Job Details: 07/07/2023

Arrived on site for washer not turning on and lid locked. Upon arrival confirmed issue and found control shorted out and drain pump had open windings. Received autho for drain pump and control and replaced both parts. Reassembled and tested washer. Found no leaks and washer working as designed. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near New Braunfels, TX 78132

Andrew

Job Details: 07/07/2023

"Arrived on site and replaced previously diagnosed moisture sensors, moisture harness and control. Unit working as designed. Advised customer to download app and connect appliances to WiFi yo ensure latest software. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78754

Kimo

Job Details: 07/07/2023

Arrived onsite for a washer that is hitting the farm/cabinet when in spin.upon arrival I followed sp W11684122 and Checked for proper installation: Making sure the unit is level and that the four leveling legs are solidly on the floor. They were not I leveled the unit and tested the unit several times and found unit operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near New Braunfels, TX 78130

Andrew

Job Details: 07/07/2023

Arrived on site and replaced control from previous diagnosis. Tested unit to 350 with no issues. No leaks detected. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near San Marcos, TX 78666

Andrew

Job Details: 07/07/2023

"Arrived on site to test unit for scratches. Took photos of damage. Replaced cooktop, tested flames, unit working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near San Marcos, TX 78666

Andrew

Job Details: 07/07/2023

"Arrived on site to replace previously diagnosed compressor. Found slight restriction causing compressor to run at different amps when making noise. Pushed restriction through using nitrogen. Replaced compressor and vacuumed system down. System held for 30mins. Charged to specs, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Austin, TX 78702

Matthew

Job Details: 07/07/2023

Arrived onsite for unit making buzzing noise. Upon arrival inspected unit. Fridge is in cabinet surround. Found when unit was pulled out the noise lessened. Noise is amplified when pushed back. Leveled unit to try and reduce vibration of condenser. Normal operating sounds. .8 amps cooling properly. Maybe slight intermittent failure. Customer mentioned it seemed like on 2-3 separate occasions frozen fruits were thawed out. Notified customer to monitor product and if thawing continues there may be an issue with compressor.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Briarcliff, TX 78738

Kevin

Job Details: 07/07/2023

"Arrived on site and found customer is experiencing dryer not finishing cycles on sensed dry. Timed dry cycles are completing correctly, Removed control panel and checked circuit to moisture sensor and it is working properly sent a short video to KB/service management. Replaced control board and requested that customer monitor dryer for correct operation."

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Spicewood, TX 78669

Kevin

Job Details: 07/07/2023

"Arrived on site and inspected dryer and found customer is experiencing dryer showing check air vent. Ran dryer with airflow meter and it is showing good. This is not an error it is just a reminder to check the vent, showed customer how to confirm airflow themselves with a piece of paper on vent screen. Dryer is operating normally, job complete"

We serviced a

MAYTAG DRYER

Model MGD6630HW3

Near Austin, TX 78738

Kevin

Job Details: 07/07/2023

"Arrived on site and inspected dryer and found it is operating properly during service call. Customer had previously been having issues with start button not beginning cycle. Restart it several cycles and dryer is working every time. If issue happens again do not reschedule call until UI Console is on hand, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78739

Leonardo

Job Details: 07/07/2023

Arrived on site to test unit for top rack coming out to far and dispenser door no closing. Found broken stoppers and dispenser. Replaced upper stoppers and dispenser test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Buda, TX 78610

Leonardo

Job Details: 07/07/2023

Arrived on site to test unit for thumping when unit running. Replaced upper and lower spray arms ran unit for 20 minutes no thumping job complete.

We serviced a

WHIRLPOOL RANGE

Model GS465LELS0

Near Kyle, TX 78640

Leonardo

Job Details: 07/07/2023

Arrived on site to test unit for unit not getting to temp. Test unit abs found oven igniter not igniting. Replaced oven burner assembly test unit and unit test good job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Uhland, TX 78640

Leonardo

Job Details: 07/07/2023

Arrived on site to replace control board and sensor and install new heat reflector. Replaced all parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near Austin, TX 78730

Matthew

Job Details: 07/07/2023

Arrived onsite for unit not responding or powering on. Tested and found supply voltage good. Control is powered. Console is non responsive. Replaced console. Tested unit and unit is functioning properly. Job complete

We serviced a

UNKNOWN VENTHOOD

Model UXT5236BDS2

Near Georgetown, TX 78628

David Z

Job Details: 07/07/2023

"Arrived on site to diagnose noisy vent hood. Customer says if its on high, after a couple minutes the blade would make excessive noise. I ran the unit on high and confirmed shortly after starting the blade would wobble a bit and cause a deep vibrating sound. Took blade off and found it was not level. Replaced the blade and tested. Verified proper operation with no gyrating present. Repair completed."

We serviced a

AMANA RANGE

Model ACR4303MFB7

Near Georgetown, TX 78626

David Z

Job Details: 07/07/2023

Arrived on site to diagnose range that had no power. Examined unit and found display dead. Checked harness and found harness good. Checked voltages and found no voltage present at unit. Checked breaker and found breaker was tripped. Also noticed breaker was a GFCI circuit. I reset breaker and ran a bake cycle. Found no issues when I retested and unit runs as designed. Advised customer if issues with GFCI breakers. Repair completed

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pflugerville, TX 78660

Kimo

Job Details: 07/07/2023

Arrived onsite for a washer the will not spin. Upon inspection I found that the shield was stuck in the pulley keeping the unit from spinning. I replace the shield and the cam/pulley and tested the unit several times and found the unit operating as designed.

We serviced a

WHIRLPOOL DRYER

Model WED8500DW4

Near Pflugerville, TX 78660

Kimo

Job Details: 07/07/2023

"Arrived onsite for a dryer the in making and loud noise when in use. Upon inspection I found that the noise was coming fro the idler pulley, I installed repair kit and tested the unit and found unit operating as designed. Job completed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, TX 78664

Kimo

Job Details: 07/07/2023

Arrived onsite for refrigerator that is not sealing up properly. Upon arrival I found that the door gasket where sitting flat and flush up against the chassis opening. Upon further inspection I found that the unit was leaking forward a bit and the chassis itself had a slight twist in it.I adjusted the chassis and door to help with sealing. Found no other issues with the unit job complete

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, TX 78744

Joe Z

Job Details: 07/07/2023

Arrived on site for unit not powering on. Upon arriving inspected unit and breaker is tripped. Restored power and test unit. All cooktop burners operate correctly. Inspected broil and bake elements and resistance and amp draw are correct on both. Test oven on bake and unit tripps breaker during preheat. Test broil and unit preheats correctly. After oven is heated tried preheating on bake again and this time does not tripp breaker due to not needing assistance from broil to preheat. Found unit is operating on a Square D breaker. Service pointer # W11525530 for breaker tripping nuisance.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78748

Joe Z

Job Details: 07/07/2023

"Arrived on site for unit tripping breaker. Upon arrival, test polarity and is correct. Got 119 from L1-N, 119 from L2-N, and got 238 from L1-L2. Checked connections at block and are correct. Ran unit on timed dry at high heat and after 40 minutes has not tripped breaker . Contacted Chris from techline for assistance . Checked amp draw and is at 21 amps, which is within range. Unit is operating as designed. Tech recommended giving customer service pointer # w11525530 for breaker tripping breaker nuisance and to call EATON breaker company. Tech gave SR# 7736801435. Contacted SAFTEY. Everything has been noted from techline to SAFTEY team. Job complete"

We serviced a

GE OVEN

Model JGS760SP2SS

Near Austin, TX 78729

Vincent

Job Details: 07/07/2023

"Arrived on site for for range, inspected unit and work area. I inspected previous work done and found a connector disconnected that caused unit not to heat and also for the light to stay on. Reassembled unit and tested, unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL DRYER

Model MGD6230HW3

Near Austin, TX 78749

Joe Z

Job Details: 07/07/2023

Arrived on site for unit not heating. Upon arrival inspected unit. Ran vent test and is good. Found gas supply valve is on off position. Turned gas on and test unit. Unit is now heating correctly. No gas leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW9500TW03

Near Round Rock, TX 78681

Vincent

Job Details: 07/07/2023

Arrived on site to install parts ordered by previous tech. Installed new tube and seal and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Austin, TX 78753

Matthew

Job Details: 07/07/2023

Arrived onsite to replace faulty motor. Replaced motor and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Bastrop, TX 78602

Joe Z

Job Details: 07/06/2023

Arrived onsite for not filling. Upon arrival ran diagnostics and there are no saved error codes. Customer was trying to start unit with lid up. Instructed customer that this unit will not operate when lid is opened. Ran a normal cycle. Unit fills and operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near San Marcos, TX 78666

Andrey

Job Details: 07/06/2023

"Arrived on site to replace previously diagnosed control heater harness assembly and thermistor, replaced parts and tested, unit is now running as designed job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78741

Joe Z

Job Details: 07/06/2023

Arrived on site for not draining. Upon arrival inspected unit. There is no standing water in tub. Ran diagnostics and there are no saved error codes. Ran automatic test cycle and all components operate correctly. Noticed a vibrdurin spin. Found right rear suspension rod is bent. Replaced suspension W11396716. Test unit with load of towels. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2315TD0

Near Canyon Lake, TX 78133

Andrew

Job Details: 07/06/2023

"Arrived on site to test unit for noise. Customer said unit has been working great. Advised to take video recording of noise if it happens again. No service provided, no fee collected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Buchanan Dam, TX 78609

Vincent

Job Details: 07/06/2023

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R600 56g . Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Bertram, TX 78605

Vincent

Job Details: 07/06/2023

Arrived on site for refrigerator making rattling noises. Inspected unit and work area. There was the water lines rattling in the back and also the condenser lines. I used zip ties to fix them up and also leveled the refrigerator. Unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL VENTHOOD

Model WVU17UC0JS0

Near Leander, TX 78641

Vincent

Job Details: 07/06/2023

"Arrived on site for vent hood, inspected unit and work area.Customers complaint was vent hood to loud. I tested unit and its operating as designed. Job completed."

We serviced a

WHIRLPOOL VENTHOOD

Model UXT4236ADS2

Near Andice, TX 78628

Vincent

Job Details: 07/06/2023

Arrived on site for vent hood not working properly. Inspected unit and work area. Customers explained that vent will work sometimes. Gained access to vent motor connections and found it lose. I used a zip tie to keep connection tight. Unit is now operating as designed. Job completed.

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Austin, TX 78747

Scott

Job Details: 07/06/2023

Apt 827 Arrived on site for fridge not dispensing ice . Found auger more frozen . Defrosted motor . Unit is dispensing ice . No other issues found . No water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ

Near Uhland, TX 78640

Kevin

Job Details: 07/06/2023

"Arrived on site and found Microwave is sparking during operation. Found diode is shorting to capacitor. Replaced Megatron capacitor and diode and ran microwave multiple times after repair and it is heating and working properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Kyle, TX 78640

Kevin

Job Details: 07/06/2023

"Arrived on site refrigerator has been unplugged to defrost and there is no possibility to confirm diagnosis. Replaced all parts diagnosed by previous technician and reconnect the power and refrigerator began running correctly. It will take 12 to 24 hours for it to cool properly, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Kyle, TX 78640

Kevin

Job Details: 07/06/2023

"Arrived on site and replaced control and UI diagnosed by previous technician. After repair dishwasher will now complete a diagnostic cycle and is working properly, job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Pflugerville, TX 78660

Wesley

Job Details: 07/06/2023

Arrived onsite and found unit operating with child lock engaged. Advised customer on lock feature and how to enter and exit mode. All checks good. Unit is now operating as designed. Advised customer on repair. No error codes.

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW2

Near Austin, TX 78729

Kimo

Job Details: 07/06/2023

Arrived onsite for a washer that is making a pound noise when in spin. Upon testing the unit I was not able to duplicate the issue. Upon further inspection I found that the gearcase is showing signs of a leak I am ordering the case and setting return for 07/17/23; ordrng 1 W11454741 (GEARCASE) and 1 W10721967 (CAM) and 1 WP3951744 (AGITATOR)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Austin, TX 78729

Kimo

Job Details: 07/06/2023

Arrived onsite for a refrigerator the is no cooling. Upon inspection I found that the compressor would kick on and off after 5mins of running but voltages where good at the wall and at the blue and the white wire when unit was running. I am ordering the ss due to a compressor failure. Office to reschedule. ; ordrng 1 W11557425 (COMPRESSOR) and 1 W11550396 (EVAPORATOR) and 1 Uvdrier (Uv drier) and 1 Nitrogen (Nitrogen) and 1 R600ss (R600 ss)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB

Near New Braunfels, TX 78130

Andrey

Job Details: 07/06/2023

"Arrived on site to test unit for not washing dishes, tested unit found spray arms are clogged with calcium buildup, lower arm is cracked, wash motor is not engaging, will need to replace spray arms and sump, ordering parts rescheduled for 7/13; ordrng 1 WPW10491331 (Lower spray arm) and 1 WPW10498900 (Upper spray arm)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near San Marcos, TX 78666

Andrey

Job Details: 07/06/2023

"Arrived on site to test unit for not operating properly, tested unit found console not responding to touch, can get some buttons to activate menu but will not scroll or do anything else, found no loose wires and power was cycled multiple times, console will need to be replaced, ordering part office to reschedule ; ordrng 1 W11600366 (Console)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC7HS01

Near Briarcliff, TX 78669

Leonardo

Job Details: 07/06/2023

Arrived on site to replace parts found console not responding will not be able to test unit with this console. Ordering new console office to reschedule ; ordrng 1 W11428866 (Console) and 1 2hours (2 hours)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near New Braunfels, TX 78130

Andrew

Job Details: 07/06/2023

Arrived on site to test unit for no ice production. Replaced ice maker and still no water. Advised customer unit would need to be pulled out to access rear of unit. Advised he would need to call in once unit is pulled out and accessible. Unit is in a RV. ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Georgetown, TX 78626

Gerry C

Job Details: 07/06/2023

Tech was assigned as a helper;

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HV05

Near Manor, TX 78653

Joe Z

Job Details: 07/06/2023

Arrived on site for top right corner of door is not closing correctly causing a clicking sound. Found vent grill is warped and not allowing door to close correctly. Need to replace vent grill. Ordering vent grill. Office to reschedule ; ordrng 1 W10701701 (Vent grill)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS01

Near Briarcliff, TX 78669

Luis

Job Details: 07/06/2023

Arrived on site.ran multiple test determined water exiting single valve will sputter ordering new valve. Same price to be collected on return visit ; ordrng 1 WPW10238100 (Single valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Georgetown, TX 78626

Maurice R

Job Details: 07/06/2023

Arrived onsite for icemaker not producing ice. On inspection the fc was -7 and the rc was 36 the icemaker door was 3?. I put the unit in service mode and tested the fan ice box fan it was good. I tested the icemaker and it had a E5 error. Did a water fill test and it was good. Ordering a icemaker. I leveled out the unit and the door to make sure there was no air gaps. There was no water leaks detected during service. The office to reschedule appointment when part arrives. ; ordrng 1 KRFF507HPS04 (Icemaker)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Robinson, TX 76706

Jonathan M

Job Details: 07/06/2023

"Arrived on site for a dryer that wont turn off. Inspected unit and work area. Customer advised the unit does turn off, but that when she tries to change the cycle again, the unit will not start. Attempted to twist the knob. Found the knob acting funny. Remove the knob and found the timer knob broken. Ordering the knobs and the office will need to contact the customer about a return date due to limited parts availability and potential PSP item.; ordrng 1 W11675852 (Large knob) and 1 W11625514 (Small knob)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Lorena, TX 76655

Jonathan M

Job Details: 07/06/2023

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that the installers did not test the unit after they installed the unit and that on the first cycle, they had major issues. Found the tub completely leaning towards the front and found the suspension rods were not attached to the cabinet. Looked underneath the washer and found the suspension rods dangling. Went ahead and replace the suspension but found the tub ring was also bent and bowed. Ordering the tub ring, but all tests ran as designed in an auto test. Rescheduled the customer to 7/12. ; ordrng 1 W11590590 (Tub ring)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Temple, TX 76502

Tyler

Job Details: 07/06/2023

Arrived on site for washer with inner tub failing(per customer on arrival). Upon arrival confirmed Ed issue and found tub barrier around gearcase shaft coming loose and tub showing signs of rust around area of under agitator. Will need office to reschedule once Availability of tub is known. Ordering W10554251 tub; ordrng 1 W10554251 (Tub)

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA1

Near Austin, TX 78731

Kimo

Job Details: 07/06/2023

Arrived onsite for a DW that would not start the wash cycle. Upon inspection I found F7 e2/f7e1 motor codes stored and the unit would not go into wash cycle. I am ordering the wash motor and having the office reschedule when we have parts ; ordrng 1 W11460946 (PUMP&MOTOR)

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW

Near Manor, TX 78653

Wesley

Job Details: 07/06/2023

"Arrived onsite and repaired unit wiring harness drain issue by replacing the lower harness. The control was not able to read the pressure range and threw an emergency drain. Replaced the control. Unit is now reading the pressure properly. Unit is now throwing an f7e3 error code. Replaced the actuator. Symptom unchanged. Called whirlpool techline. Tech support said the gearcase is needed based on similar case study. sr#7736793376 ordering gear case, cam and belt to complete repair. Office to reschedule. ; ordrng 1 W11449840 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Cam), used 1 W11481722 (Actuator) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Austin, TX 78724

Matthew

Job Details: 07/06/2023

Arrived onsite for unit tripping breaker. Ran diagnostics and found no stored error codes. In test mode isolated components and all functions without error. Ran bake cycle while still warm and unit completed without error. The issue occurred while cold starting. Recommended customer have builder replace gfci breaker due to nuisance tripping. Once unit passed preheat stage it functions normally. Customer stated he had similar issues with dryer. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS06

Near Austin, TX 78729

Kimo

Job Details: 07/06/2023

Arrived onsite for a refrigerator with a leak. Upon inspection I found a puddle around the filter housing but all the fittings where dry and ther was no ice buildup on the evap. I replace the housing and tested the unit and found no leaks.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Dripping Springs, TX 78620

Luis

Job Details: 07/06/2023

"Arrived on site. Replaced defective fresh food door,added sealer between air tower and fan scroll gaps to preventing water tank from freezing,ran icemaker test passed ran fill test passed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Georgetown, TX 78633

Lou

Job Details: 07/06/2023

"Arrived on site to install previously diagnosed and ordered parts. Removed the old sump and pump assembly and installed a new one and replaced the left corner insert. Put the unit in diagnostics and cleared the error code and and tested the unit. Unit operated as designed. No water leaks were observed during service, job completed"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Georgetown, TX 78633

Lou

Job Details: 07/06/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the microwave making noises while in use and per techlines recommendations I was to remove and replace the turntable motor, the shaft and turntable ring. I removed and replaced the turntable shaft first and tested several and the unit is no longer making the noise. I, along with the customer, verified the repair and the unit is operating as designed. I contacted techline and spoke to Robert and advised of my repairs. Info documented on previous SR#7736742813. Job completed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Waco, TX 76707

Jonathan M

Job Details: 07/06/2023

"Arrived on site for a microwave oven combo that wont start unless the door is pushed in on the right hand side. Inspected unit and work area. The customer showed me a video of what happened. She advised that she does not live in the home at this point yet still, and that she only uses it, intermittently when they are working on the house. Tested the microwave 15 times with water, and was unable to replicate the issue at all. Had the customer attempt to try the unit and found the customer closing the door softly. I checked the frame, Door, hinges, and door switches, and found all working in operating as designed. I called Whirlpool Techline and spoke to Nate SR# 7736634070. He advised that if the unit was able to microwave 15 times and that I have not been able to replicate the issue, the issue would have to be on the customer side and not with the machine. He advised to have the customer make sure that they are closing the door firmly, not gently as this can affect the u its ability to recognize the door as closed and to not make any further repairs at this time. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Killeen, TX 76543

Tyler

Job Details: 07/06/2023

Arrived on site for washer not spinning out cloths(per customer on arrival). Upon arrival confirmed issue and found f7e6 in diagnostics. Found capacitor failed and cause actuator to get stuck half way in transition. Replaced actuator and cap. Reassembled and tested unit. Found no leaks and uni5 working as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pflugerville, TX 78660

Wesley

Job Details: 07/06/2023

"Arrived onsite and found unit operating with basket engagement error, replaced the actuator. Advised customer on use and care. All checks good. Advised customer on repair."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Pflugerville, TX 78660

Wesley

Job Details: 07/06/2023

Arrived onsite and found unit operating with failed icemkaer. Replaced icemaker. Unit is now operating as designed. All checks good. Advised customer on repair

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Austin, TX 78724

Matthew

Job Details: 07/06/2023

Arrived onsite for flame too low. Upon arrival tested unit found flame spread and length are within specifications. Customer stated the bill grate sits to high from the flame causing extended cook times. Tested boiling water on power burner and was functioning properly. Notified customer that front simmer burner is not intended to boil water (high heat cooking). Left side of unit was getting a distorted flame due to AC vent located directly above. Customer turned off air and saw that flame was normal. Unit is operating to spec. Job complete

We serviced a

WHIRLPOOL WASHER

Model WET4124HW0

Near Austin, TX 78741

Matthew

Job Details: 07/06/2023

Arrived onsite for unit not spinning. Upon arrival inspected unit. Found basket not spinning freely. Disassembled and found garment stuck between basket and tub causing friction and not allowing spin. Removed obstruction and tested. Unit is now functioning properly. Job complete

We serviced a

JENN-AIR MICROWAVE

Model JMC2427LL00

Near New Braunfels, TX 78130

Andrey

Job Details: 07/06/2023

"Arrived on site to test unit for door not closing, tested unit found when you released door when closed door slightly opens disengaging the switches, pulled unit out and door is now closing properly, installed unit back into place and noticed that door hinges are pushing against cabinet restricting door to close all the way, installed temporary shims under each hinge, unit is working properly now but called customer and advised to contact installation or builder and have 2 permanent 1/4 inch shims installed, also door needs to be opened and closed from the center of handle to ensure that the switches are engaged, at this time job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Canyon Lake, TX 78130

Andrey

Job Details: 07/06/2023

"Arrived on site to test unit for no power, verified that power is good in outlet, removed cover from junction box and found black wire has popped out from wire nut, secured connection and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Dripping Springs, TX 78620

Kevin

Job Details: 07/06/2023

"Arrived on site and replaced coupling, ice chute, and ice container and dispenser is now working properly, job complete"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Leander, TX 78641

Maurice R

Job Details: 07/06/2023

"Arrived onsite for washer not draining. On inspection we engaged the drain pump and it was trying to pump the water out. We gained access to the pump and found clothes parts in the pump. Pulled and cleaned the pump and the hoses and retested the unit. The unit is draining now, ran the unit in diagnostics mode and it completed the cycle. No water leaks detected during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Austin, TX 78737

Kevin

Job Details: 07/06/2023

"Arrived on site and replaced all parts diagnosed on previous visit and adjusted white spacer. Door will now close properly, job complete"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near New Braunfels, TX 78132

Andrew

Job Details: 07/06/2023

Arrived on site to test unit for periodically not completing wash cycles. Found water barely coming out from cold side. Valve not clogged or restricted. Customer stated they get extremely low water pressure after about 12pm. Advised customer to have utility company correct water pressure issues to home. No leaks detected. Job complete.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near New Braunfels, TX 78132

Andrew

Job Details: 07/06/2023

Arrived on site to test unit for squeaking sound when spin starts but stops as speed increases. Found belt popped a bit out of place off motor. Readjusted belt and unit now working as designed. No oil leak or any signs of gearcase failure. Job complete.

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near San Marcos, TX 78666

Andrey

Job Details: 07/06/2023

"Arrived on site to test unit for oven not heating, tested unit found partial lights illuminated on display and its not responding, replaced control and tested, unit is now running as designed, oven is now heating properly, no leaks detected job complete"

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Niederwald, TX 78640

Kevin

Job Details: 07/06/2023

"Arrived on site and found dryer is heating properly but airflow is showing restricted on airflow meter, showed customer how airflow through lint tunnel improves when vent hose is removed. vent to the exterior of the home will need to be cleaned/cleared by a service before dryer is used again, job complete. 7736795640"

We serviced a

KITCHENAID COOKTOP

Model KGCC566RBL07

Near New Braunfels, TX 78132

Andrew

Job Details: 07/06/2023

"Arrived on site to test unit for LF burner not igniting. Replaced burner head, unit now working as designed. No leaks detected. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Canyon Lake, TX 78132

Andrew

Job Details: 07/06/2023

"Arrived on site to test unit for intermittent bubbling/clicking/groaning sound. Customer provided video. Ran compressor, evap motor, damper and unable to replicate noise. Based off video it is refrigerant running through lines. Contacted Techline and was advised no repairs at this time due to refrigerant noises being normal part of operation. Provided customer with SR and customer service phone number. No leaks detected. Job complete. SR#7736790650"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Waco, TX 76705

Jonathan M

Job Details: 07/06/2023

Arrived on site for a dishwasher that is leaking from the left side. Inspected unit and work area. The customer advised that the unit will sometimes leak from both sides but that its not super consistent all the time. Tested the unit in a normal wash cycle for 30 minutes and could not get the unit to leak. Did find that the door gasket was creating steam on the inner part of the door Tentionally creating the issue. Replaced the door seal and tested the unit. The unit begin to work and operate as designed. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDPM704KPS

Near Austin, TX 78759

Scott

Job Details: 07/06/2023

"Arrived on site for unit not washing quick cycle and toe kick not attracted . Found screw missing in toe kick ,replaced with appropriate screw . Instructed on quick cycle and and upper rack settings . Unit is running normal. No water leaks detected at this time . Job complete"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Austin, TX 78748

Scott

Job Details: 07/06/2023

Arrived on site for washer not starting . Ran diagnostics got 5-1 error code . Found debris in latch assembly. Removed debris and ran manual latch test . Ran test wash and started couple different cycles . All checked normal. No water leaks detected at this time . Collected 162.36 AUTHO 4TKTLP. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Georgetown, TX 78626

David Z

Job Details: 07/06/2023

"Arrived on site to follow up on refrigeratorbsith dead compressor. Replaced compressor and dryer, also replaced main control. I tested the unit and verified the compressor came on and started cooling. Unit working as designed. Repair completed."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Georgetown, TX 78628

David Z

Job Details: 07/06/2023

Arrived on site to replace console and control to resolve UI related issues and F6E4 errors. Replaced both UI and console and tested. Was able to get unit online and connect to customers wifi. Unit working as designed. Repair completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

Lou

Job Details: 07/06/2023

"Arrived on site to inspect a dishwasher upper rack issue. Upon further inspection, I found that the right side adjuster on the upper dishrack was missing a wheel and the rack stop was missing. The heating element was not heating properly. I removed and replaced the adjusters, replaced the rack stops and used the heating element from job 383811 to complete the call. Tested the unit in diagnostics and the unit was operating as designed. No water leaks were detected during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Austin, TX 78748

Scott

Job Details: 07/06/2023

Arrived on site replaced roller wheels . Unit is sounding normal. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Burnet, TX 78611

Vincent

Job Details: 07/06/2023

"Arrived on site for washer not draining, inspected unit and work area. Found a bad drain pump and replaced it. Unit is now operational as designed. No leaks where observed during service. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Dripping Springs, TX 78620

Luis

Job Details: 07/06/2023

"Arrived on site for not freezing complaint. At time of visit unit freezing,no ice build up on cover,ran diagnostics thermistors passed ran fan test passed changed defrost setting to basic."

We serviced a

KITCHENAID ICE MACHINE

Model KUID508ESS1

Near Spicewood, TX 78669

Luis

Job Details: 07/06/2023

"Arrived on site. Replaced compressor,evaporator and drier,vacuumed system down unit kept vacuum ran diagnostics good frost pattern exited diagnostics let unit sit no leaks,reassembled unit ran diagnostics all test passed checked water connections and drain no leaks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Manor, TX 78653

Joe Z

Job Details: 07/06/2023

Arrived on site for freezer door not closing properly and freezer door handle loose. Upon arrival inspected unit and temperatures in fc and rc are correct. found unit is not leveled. Leveled unit and all doors now close correctly and get correct seal. Also tightened FC door handle. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Elgin, TX 78621

Joe Z

Job Details: 07/06/2023

Arrived on site to replace dented console. Replaced console. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near Elgin, TX 78621

Joe Z

Job Details: 07/06/2023

Arrived onsite to install previously ordered part. Replaced control W11499658. Unit is operating as designed. Job complete

We serviced a

KITCHENAID RANGE

Model KDRS483VSS03

Near Elgin, TX 78621

Joe Z

Job Details: 07/06/2023

"Fans will surge and arrived on site for oven not heating correctly, upon arrival. Ran diagnostics and there are no saved error codes. Preheated oven to 350. Unit reached 350. Observed unit heat cycling and got 332 as the low, 365as the high , and 348.5 as average temperature. Let unit heat cycle several times and is heat cycling correct."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, TX 78745

Luis

Job Details: 07/06/2023

Arrived on site. Installed light switches.

We serviced a

KITCHENAID RANGE

Model KSIB900ESS3

Near Lakeway, TX 78734

Leonardo

Job Details: 07/06/2023

Arrived on site to test unit for making rattling noise. Test unit and could not duplicate the problem at this time. Job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Belton, TX 76513

Tyler

Job Details: 07/06/2023

Arrived on site for dishwasher not starting or completing cycles properly. Upon arrival found owi at 49k at room temp and found it dropping in accordance element heat8 g up. Found F6e1 & f6e4 in diagnostics and tested float switch and valve but Found no failure. Found latch not working and replaced latch and control. Tested unit and found it could start on all cycles as designed with no leaks during tests. Call complete

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS03

Near West, TX 76691

Jonathan M

Job Details: 07/06/2023

Arrived on site for a range that is flashing an F3 E0 (oven temperature sensor shorted or open) error code. Inspected unit and work area. Did confirm the error message across the screen upon arrival. The customer advised they have never been able to use the bait element on this unit checked the temperature sensor and found it registering 1.099 kg ohms of resistance. found the oven at room temperature indicating that temperature sensor mightve been a little bit out of range. Went ahead and replaced both control and temperature sensor and tested the unit. The unit head preheat on a 350?F bake cycle without erroring out. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Temple, TX 76502

Tyler

Job Details: 07/06/2023

"Arrived on site for dishwasher with broken spray arm. Upon arrival confirmed issue and found heater had melted through lower arm but heater still worked and was undamaged. Rep,aced lower spray arm and tested unit. Found no leaks and unit working as designed. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Lorena, TX 76655

Jonathan M

Job Details: 07/06/2023

"Ive been on site for a refrigerator that is not cooling. Inspected unit and work area. Found evidence of a defrost issue in the freezer section. Gained access to the evaporator and found the black heater. Connector and wire had not been fully inserted, causing the heater not to function properly. went to head and reset the wiring in the connector and added electrical tape to add extra support. Replace the evaporator through Mestrich due to the Thermistor being slightly out of range. Steamed off the excessive ice and reassembled. The unit begin to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL VENTHOOD

Model WVW73UC6LS0

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 07/06/2023

Arrived on site to test unit for unit not installed correctly. Test unit and found customer had already had ac company come out and correct the issue. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Georgetown, TX 78626

Maurice R

Job Details: 07/06/2023

Arrived onsite for washer leaking. On inspection found the drain hose on the back of the unit had leak. Pulled the hose off and clean and reseated. Retested the unit and there was not a leak any more from the drain hose. Work was under warranty

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Temple, TX 76502

Tyler

Job Details: 07/06/2023

"Arrived on site for washer moving around and getting off balance. Upon arrival confirmed complaint and found both left side suspension rods fail8ng and tub leaning over. Found gearcase, belt and cam intact with no oil leaks. Found tub and hub drive ok. Replaced suspension rods and found washer could handle 7 towels without failure or leaks. Call complete"