"Arrived on site and replaced upper tracks diagnosed by previous technician, job complete."

"Arrived on site to test unit for freezing food on top self and RC, found refrigerator set to 34f, adjusted temp to 41, advised customer on placement of products to prevent air flow restrictions, no leaks detected job complete."

"Arrived on site for customer complaint of scratch on door, ordering door and nameplate. ; ordrng 1 W11346790 (Door)"

Arrived onsite and repaired issues by replacing drain tube and freezer door. All checks good. Unit is now operating as designed.

Arrived on site to test unit for intermittent ice production. Found error code e2(motor lost position). Recommended replacing ice maker and control. Recommend icemaker and control. Job complete.

Arrived on job for complaints of lower drawer not working. Found the rotor locked. Replaced rotor and test. The test cycle of lower drawer revealed that the lid is not sealed properly causing a leak in operation. This leak set the flood switch off.

"Arrived on site for slow ice production . Found IM hanging up during harvest . Also customer want to replace peeling fresh food gasket .No water leaks detected at time of service. Call to set return .; ordrng 1 W10830162 (Fresh food door)"

"Arrived onsite for washer not completing cycle. Upon arrival put unit in diagnostics and found stored error code 0/5 off balance load and 9/2 water ring detected, 9/1 long drain , 8/6 water hazard. Ran auto test and drain pump did not energize. Will order drain pump and return with control due to error in readings. Will need AUTHO for control and pump . Office to reschedule ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W10876600 (drain pump)"

"Arrived on site for complaints of dishwasher top rack not opening properly. Found that the upper wheels were broken. Installed new adjuster kit and new stops. Tested unit, job complete."

"Arrived on site and inspected freezer and found it is completely frosted over. Accessed diagnostic cycle and set it into a force defrost and this is running correctly. Used steamer to remove all frost in freezer. Element heats up Properly. Replaced And programmed control board and set it into a fixed defrost cycle, job complete"

Arrived on site for fridge not producing ice. We inspected the unit and work area. We found the freezer door off track and not sealing on the left side. We adjusted the door and it is now closing properly. We tested the ice maker and found it cycling and filling as designed. Since the freezer door wasnt sealing properly the freezer wouldnt get down t temperature for the ice maker to harvest. The customer stated it would making issue intermittently.

Arrived on job for complaints of not starting. Found failed terminal block. Replaced and test.

"Arrived on site for not cooling in fresh food section. Removed cover found ice build up on return vent side of evaporator,defrosted evaporator,installed 60? defrost bimetal. ; used 1 WP2182381 (Bimetal) from stock"

Arrive on site for no heat dryer . Found outlet burned and dropping on leg of power . Recommended to office to replace outlet and power cord . Left unit unplugged. No lint build up in unit. Job complete

Arrived on site for dryer needing previously diagnosed drum? Upon arrival I confirmed diagnosis but I also found during disassembly that the back right roller support was complete worn down and not allowing drum to sit properly when spun. I replaced both drum and rollers. After reassembling unit I retested and found dryer no longer makes any odd noises and is stable. Call complete.

"Arrived on site to diagnose cooktop with none of the elements heating to full power, upon inspecting the unit I found all connections to be good, I found 124 when the switch is on but when testing l1 to the chassis I found no voltage unlike l2 to the chassis getting 120, I instructed the customer that they are missing a leg and need to contact an electrician, I also found that the oven was improperly mounted in the cabinet beneath the cooktop and instructed the customer to reach out to the builder to get that fixed. Job complete."

"Arrived on site to inspect microwave not working. Upon further inspection, I corrected the model/serial we had on file and found the unit to be a wall oven/microwave combo unit. Tested microwave with a cup of water and found it not heating. Pulled unit from wall and tested switches and found the secondary switch bad. Replaced the switch with one from my van stock and unit continues to fail. Tested the magnetron and it is good. I also found the interior light bulb was burnt out. I am ordering the magnetron, inverter board, microwave control, door switches, bulb and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. ordrng 1 W10217711 (Inverter board) and 1 W11346197 (Magnetron) and 1 WPW10626304 (MW control) and 3 W10211972 (Switches)s and 1 W10886919 (Bulb) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived onsite for freezer not cooling. Upon checked fan and thermistors, all passed. Accessed compressor compartment and compressor is running hot. Amp draw at .3amps. Unit has a sealed system failure. Will need major repair. Ordering compressor, access valve and dryer. Also ordering evaporator due to possibly a refrigerant leak. ; ordrng 1 2HRMIN (2 HR MIN) and 1 W11209866 (compressor) and 1 W11506635 (ACCESS VALVE ) and 1 W11507067 (EVAPORATOR ) and 1 WPW10143759 (dryer)"

Arrived on site for water building up in the freezer. We inspected the unit and work area. We found the drain tube was clogged. We cleared the ice out of the freezer and cleared the drain tube. The unit is now draining properly. Job complete.

"Arrived on site ,replaced UI control . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete"

"Arrived on site for a defective water reservoir tank leaking from connection,removed defective tank installed a new tank tested water dispenser no leaks.

"Arrived on site to follow up on washer that was not spinning and making noise. On arrival double checked the cam and belt and found cam is tore up again, and pinned on top of the shift actuator. Tried to sand down the cam to get it to slide better. Was not able to free up full movement. Need to order new cam, and also ordering belt. Recommendation is to replace actuator, belt, control and cam. Replaced actuator, but still no change. Need AUTHO for control, cam, actuator, belt. Office to schedule when we can get all parts.; ordrng 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 Autho (Autho)"

"Arrived on site to install previous diagnosed parts. We gained access to th evaporator and the main control. We replaced the main control. Evaporator motor and the defrost bimetal. We gained access to the compressor and found the condenser covered in dust, we cleaned the condenser and the steamed out the drain tubes making sure they are clear.

"Arrived onsite and found normal vent rattle on hi speeds. Advised customer that noise could not be mitigated with an adjustment, but only a possible installation overhaul.; ordrng 2 WB18X27245 (Lamp socket)s"

Arrived onsite and found adjuster kit needed to repair. Unit is now operating as designed. All checks good.

"Arrived on site to diagnose refrigerator that is losing cooling. On arrival customer informed me that the RC is warm, but freezer seems to be fine. Checked temps and found RC at 50, and FC at 5. Checked evap cover and found the evap cover is completely iced over due to a defrost failure. ; ordrng 1 W10316760 (Thermistor) and 1 WPW10276647 (Evap harness) and 1 WP12729123 (Defrost heater)"

"Arrived onsite for unit not filling correctly with water depending on the sizes and that the paint has chipped around the detergent dispenser. Changed out the control and tested the unit and the unit tested good with no errors. Called tech line to report findings and said if the parts we replaced are working and with no error codes that no other parts to changed at this time. Also said about the paint that chipped from the detergent area said that there is touch up paint. Job complete"

Arrived onsite and found unit with certain loads would jog and thump as it started to spin dry. Advised customer that symptom of some noise like that during acceleration especially with sheet/blankets/towels was normal. All else checks good.

Arrived onsite and found unit operating properly and quietly. Advised customer on cause of dryer noises and other design features. All checks good.

Arrived on site to diagnose refrigerator that is not making ice. On arrival customer informed me that he reset the unit and was able to get ice production to resume. Found the condenser coils covered in dust and also had airflow channels blocked off. Advised to move some stuff around and to clean coils to make ice production consistent. Call complete.

"Arrived on site. Removed defective freezer door installed a new freezer door checked door seal good,ran water dispenser no leaks.

"Add on Arrived on site for upper rack adjuster wheels falling off . Ordering adjuster kit No water leaks detected at time of service. Call to set return ; ordrng 1 W10712395 (Adjuster kit)"

Arrived on site for sealed system repair. I gained access to the compressor and found it was an r600 system. I checked service matters and found no parts break down matching this model number.; ordrng 1 Partsresearch (Parts research)

"Arrived on site for washer not starting. We inspected the unit and work area. We put the unit into diagnostics and found error codes F0e3 over load and f0e5 off balance. We put the unit into a diagnostics cycle and found the unit stopping at step 11 the lid lock. We stopped the diagnostics cycle and tested the lid lock on its own and found it not latching. We inspected the gear case and found the gear case leaking oil.

Arrived onsite and found unresponsive touch panel. Reset unit and did not correct symptom.

Arrived on site for burners all igniting . Found all burners would spark only when a knob was in the ignite position but would stop when in normal operation. Explained to customer that this is normal usage . No gas leaks detected at time of service. Job complete

"Arrived on site to test unit for water leak from filter, found filter head leaking, replaced filter head, tested unit and it worked good, no leaks detected job complete"

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. Disassembled the unit and found the element coil broken. I removed and replaced the element and tested and found the unit not getting voltage. Cycled power at the breaker and retested and unit is operating as designed. Cleaned lint from unit. Job completed."

Arrived onsite for dishwasher leaking. Upon arrival found water to unit shut off. Turned on water supply and found leak. Upon inspection found faulty inlet valve. Replaced valve and tested. Unit is functioning properly. No leaks present at this time. Turned water supply back off after testing due to home being worked on. Job complete

Arrived on site for Food Freezing in Refrigeration Section - Side by Side Refrigerator. Placed in diagnostics and no error codes came on. Found shelves had veggie bags and other items protruding past the rear section of shelves blocking air flow from circulating properly and trapping cold air in the top shelf area causing items to freeze where the dampener gills blow out cold air. Showed customer how to ensure the shelves didnt have items protruding past shelves and checked port at the bottom of fridge to inspect for any items blocking it. Bottom port looked good. Job completed.

Arrived on site for WHIRLPOOL- Frig- belt loose makes noise. Ran diagnostics and got F0E2 and F2E1. Cleared error codes. Ran through diagnostics and completed all cycles as designed until agitated. I could hear the wash plate skipping. Removed wash plate and installed new wash plate. Ran through diagnostics and this time washer agitated as designed. No leaks detected. Customer has a leave behind pamphlet from previous visit when I serviced the dryer. Job completed.

Arrived on site for dishwasher not running. Upon arrival entered diagnostics and found f4e4. After further testing I found motor failed. After customer approval I installed and reassembled needed part and tested unit found no leaks and unit now functioning as designed call complete

"Arrived onsite for unit making a loud vibration noise when in use. Tested the unit and heard loud vibration noise coming from the unit. Upon further inspection, found that the blower wheel was cracked. Did not have sent with me. Need to return with blower wheel. Office to reschedule ; O-emld tckt"

Arrived onsite for the making a noise. Tested the unit and heard noise. Looked at the blower wheel of the unit and found that it was broken. Replaced blower wheel. Tested the unit and unit tested good. No issues at this time. Job complete

"Arrived on site for customer complaint of unit not cooling and not producing ice, found compressor test passed, fan motor tests passed, found freezer above freezing temperatures, and RC not cooling. Found sealed system leak, ordering compressor, RC evaporator, filter drier, coupler. ; ordrng 1 W11492867 (RC evaporator) and 1 W10832994 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Coupler) and 1 Cnote (SS tech/2 hours) and 1 Cnote (Auth/office to reschedule)"

"Arrived on site for install of previously diagnosed parts. Installed new door glass and name plate. Tested unit, job complete."

"Arrived on site to diagnose dishwasher that was not starting cycles and just blinking. Checked the unit and found the door wasnt fully seating in the latch, and was rubbing on the right. I moved the unit and made sure door could properly open, and adjusted the leveling feet. Retested with door pressed close and verified cycle ran properly.

"Arrived on site for customer complaint of dryer not powering on, found loose connection at wall outlet, instructed customer to contact electrician to replace outlet."

"Onsite to install previously diagnosed part. Replaced left rear infinite switch. Powered unit back on, the cooktop light only comes now when the burner is on. All burners are operating. Unit functioning as designed. Call complete.

Arrived on site for rains not turning on. Upon arrival confirm complaint and found that the top burners still working and even though the main control was sending 120 V down to the igniter the igniter was not allowing the current pass-through down to the regulator. After customer approval I installed Anita part I reassemble the oven and tested it found the oven immediately ignited as design and heat it to the proper temp. Call complete

Arrived on site to install previously diagnosed part. Removed control and installed new control. Tested vent hood and all buttons now work as designed. Had customer test it and he confirmed it was working as it did when it was new.

Arrived on site and inspected dryer not starting. Confirmed the complaint and tested the voltage at the back of the unit while it was plugged in and got 0. Unplugged it and checked voltage at the source and also got 0. Issues are due to the incoming voltage. Customer to hire an electrician to repair the outlet so the unit has power. Job complete

Arrived on job for complaints of error code. Ran diagnostics and found code for running load without opening lid. Replaced both latch and control.

Arrived on site to diagnose a microwave that isn't responding to user input. Found ui malfunctioning and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11160285 (Ui)

"Arrived on site to inspect unit for not turning on, upon inspection found the unit did turn on when the start button was held down correctly. Instructed customer on proper use. Complete"

"Arrived on site to inspect unit for not closing normally, upon inspection found the unit did not close normally due to the left side of outer door bent downward causes hinge bend as well, will need new door shell to fix correctly. Office to reschedule ; ordrng 1 W11030494 (Panel)"

Arrived on site to diagnose a washer that will not spin. Found latch assembly failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to inspect unit for not closing without tearing seal, upon inspection found the seal frayed causing issues, replaced seal and glued to unit. Customer will allow to cure. Complete"

Arrived on site for install of parts sent by Whirlpool. Installed adjuster kit for upper rack. Job complete

"Arrived on site to replace outer oven door, I replaced door and nameplate, ; used 1 W11178521 (Nameplate) from stock"

"Arrived on site for cooling complaint. Found evaporator incased in ice unit not entering defrost ran diagnostics diagnosed defective controls unit will need ui,main control and defrost thermistor.

Arrived onsite and used shims to level unit. Then disassembled and cleaned glass of doors. All checks good.

Arrived on site for washer not allowing lid lock. Upon arrival I entered diagnostics and found an F2E1 and F0E0 error codes. Upon further inspection I found the lidlock ohmed out correctly but the strike on the lid itself is broken. need office to reschedule once availability of strike is known.; ordrng 1 W11457841 (Strike)

"Arrived on site for customer complaint of sparking and grinding noise, found grease build up on cover plate causing arcing, I cleaned cover plate and cabinet, unit tested good.

Arrived onsite for dishwasher not powering on. Upon inspection found failed outlet. Tested unit with extension cord on different outlet and unit powered on. Customer will need to have an electrician resolve the issue. Job complete

"Onsite for washer not agitating. Found actuator shaft disconnected from splutch. Replaced actuator. Calibrated, ran diag cycle. Unit functioning as designed. Call complete."

"Arrived on site to replace parts on previous diagnosis, upon arrival I found that only the right forward burner wasnt functional only due to a broken igniter, I replaced it and now the unit is operating properly as designed. Job complete."

Arrived onsite for washer not completing cycle. Upon arrival put unit in diagnostics and found stored error code for Long/no fill. Ran test and found failed valve. Inspected valve and found debris from water source causing valve to fail. Customer inspected house sink and found same debris in screen. Customer will contact plumber and water softener repair company to resolve issues. Will contact office for valve replacement after fix. Contacted tech line for documentation due to previous safety call. SR#7731633884.

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing error codes F4E3 & F7E1. Cleared the codes and continued with testing. Water filled the tub and the motor failed to come on. I advanced through testing and found the dispenser, drain pump, and element are operating as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed"

Arrived on job for complaints of dispenser leaks. Sealed connection at top of refrigerator with food grade silicone but leak still present. Will need to replace water tube to complete. ; ordrng 1 WPW10499015 (tube-water)

"Arrived on site for customer complaint of unit not cleaning well, found open door error code in diagnostic mode, and stuck keypad error code. I ran diagnostic test cycle, everything tested properly, I started a normal cycle before leaving, unit tested good, no leaks."

"Arrived on site to inspect refrigerator not dispensing water or ice. Upon further inspection, the customer advised that the unit is dispensing water and ice, but sometimes the ice maker doesnt work and sometimes it dispenses crushed ice when selecting cubed. I tested the ice and water dispensers and both are operating as designed. Customer advised that they have found the ice maker turned off. I found that the ice in the bin gets too high and hits the bottom the new designed ice maker and is hitting the power switch and turning it off. I recommended that the customer periodically empty their ice bin to bring the ice level down so that it doesnt hit the bottom the ice maker. I explained how the ice dispenser works and why they will get crushed ice on the cubed selection. Customer said that they found the ice chute full of ice even when they werent using the ice dispenser. I retested and could not get the ice dispenser to duplicate the issue. I removed and replaced the UI and cycled power and retested the ice and water dispensers and both are operating as designed. No water leaks observed during service, job completed."

Arrived on site to diagnose a refrigerator that is leaking. Found defrost drain clogged causing leak and cleared drain. Found all is functioning properly at this time and no leaks were found after service was performed.

Arrived on job for complaints of not washing. Found actuator damage. Replaced actuator and test.

"Arrived on site to inspect refrigerator with ice build up in bottom of freezer. Upon further inspection, I found a large amount of ice in the bottom of the FC section and I could see it was coming from the evap drip pan. I removed the drain tube and found it completely clogged with debris. Cleared the drain tube and cleared the ice from the FC section and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site for customer complaint of unit not making ice and not dispensing ice, found failed ice maker and auger shaft was not seated properly into auger motor. I replaced ice maker, cleared out ice from auger shaft and cleaned out auger motor and adjusted shaft to properly fit into auger motor. Unit tested good.

"Arrived on site for cooling issue,no water or ice. Found deli ui unresponsive,removed deli ui found no damage to control,found broken wires at harness,replaced harness assembly,reassembled unit powered unit on tested deli ui good,tested water dispenser good. Advised customer to defrost unit 24hrs.

Arrived on site for cooling complaint. Found partial frost pattern ordering compressor and an evaporator ; ordrng 1 W10507884 (Compressor) and 1 WP2188822 (Evaporator) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve) and 1 2hrs (2 hrs)

"Arrived on site to diagnose cooktop with one of the elements not turning off properly, upon arrival I verified functionality of the infinite switches and each element several times, the unit is operating properly as designed

Arrived on site for dual burner outer ring not not heating. We gained access to the heating element. We tested both the outer and inner ring for resistance. We showed good resistance across both. We tested the wiring harness from the infinite switch to the burner and found good continuity through the wiring harness. We are ordering the Right Front infinite switch to complete the repair. ; ordrng 1 W10857622 (Right front infinite switch)

"Arrived on site to install previously diagnosed and ordered parts. Due to the water & ice dispenser failures and the UI failure, I removed and replaced the UI, separator and valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site customer is experiencing water not completely draining/some items not completely spinning out. Inspected the washer and found it is lifted up on homemade pedestal shared with the dryer. Set washer into a diagnostic cycle and found saved error code F20, ran diagnostic cycle and found washer Completed diagnostic properly. Inspected drain pump catch And found several toothpicks but nothing blocking water flow.

"Arrived on site to inspect unit for not spinning out properly, upon inspection found the units control board shorted, replaced control and tested. All functions returned. Complete"

"Arrived onsite for unit not powering on. Check fuses for continuity and all checked good. Plugged unit in and saw that the correct amounts of power was getting to the unit. Started the unit and unit start with no problem, also heating with no issues. Showed customer that the unit is performing as designed. No issues at this time. Job complete.

"Arrived on site and inspected cooktop with lighting issues on the right front and rear burners. When turned on neither one ticked not lighted. The 2 on the left ticked and lit as designed. I removed and replaced both burner heads, but still only smelled the strong odor of gas when I turned both right burners on. There was a massive buildup of grease and debris inside the old burner heads and also underneath the knobs to turn on the burners ordering all possible parts to complete the repair. NOAROffice to schedule return services due to part availability ; ordrng 1 WPW10244711 (HOLDER Right Front) and 1 7527P026-60 (HOLDER-ORF Right Rear) and 1 W10268434 (Assembly pipe manifold) and 1 WPW10110491 (SPARK MODULE)"

Arrived on site to install previous diagnose part. We removed failed ice bin and installed new one. Then tested unit found it to be working as designed. Job complete

Arrived on site to diagnose a refrigerator that is not dispensing water. Tested all parts and components and found no failures to unit at this time. Advised homeowner on findings and advised that if water isn't cycled through unit regularly reservoir can freeze. No further repairs needed and no leaks were found at time of service.

"Arrived on site to test unit for latch not engaging, verified issue replaced latch, tested unit,unit works good, no leaks detected job complete."

Arrived on site to replace recirculating pump and filter head from previous diagnosis. Pump is was sent with is external drain pump. Needing recirculating pump. Office to reschedule. ; ordrng 1 W11542867 (Recirculating pump)

Arrived on site for microwave display not working and the door sagging. I inspected the unit and work area. I found the door sagging and the handle coming off the door 5304448492 making it no possible to open the microwave. I found the display frame 5304448491 falling apart.

"Arrived on site to inspect unit for rust spots in main cab of oven. Upon inspection found small spots of rust that did not cause any issue with cooking

"Arrived on site to inspect unit for not heating normally. Upon inspection found the switch broken causing a overheat, replaced switch and all the functions worked normally. Complete"

"Arrived on site for customer complaint of upper track broken, found right side upper track broken, I replaced track, unit tested good.

Arrived on site for refrigerator needing previously diagnosed s.s. Repair. Upon arrival reconfirmed issue then proceed to install needed compressor ui dryer etc. after pulling a vac and finding no leaks I charged unit with 3.75oz of refrigerant per manufacture for unit and reasse and tested unit. Found psi levels around 0 and 150 after 5 minutes and steady. Unit needs 24 hrs to cool call complete

"Onsite to install previously diagnosed parts. Replaced UI panel. Tested unit in normal cycle and timed cycle, turned off/on multiple times. Unit heats and responds to input, functioning as designed. Call complete."

"Onsite for washer getting clothes stuck under agitator. Found small pot holder stuck under agitator. Tightened spanner nut and replaced agitator due to spacing between agitator and basket. Ran diag cycle, unit now functioning as designed. Also, informed customer to try using a garment bag when washing clothes to prevent smaller items from getting stuck underneath. Call complete."

Arrived on site and inspected newly purchased side by side refrigerator cooling issues in the refrigerator compartment. Checked temperatures in both and got -4 & 39. Found the damper was defective and replaced it. Advised customer to allow 24 hours for the unit to reach optimal temperatures. Job complete