Service History 218 - Appliance Express

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42FTS03

Near Austin, TX 78738

Luis

Job Details: 03/07/2022

"Arrived on site. Found control beeping and power cycling,updated control is on a factory back order with no eta,talked to management ordering relays to rebuild control. Will contact office to reschedule when tech has parts.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Lakeway, TX 78738

Luis

Job Details: 03/07/2022

"Arrived on site for no cool. Pierced low side pressure reading -20 found suction line crimped exiting liner almost closed,evacuated refrigerant attempted to replace evaporator to adjust and repair suction line same issue hard bend causing suction line to b crimped almost closed. Called tech support documented and uploaded pictures,per tech support unrepairable whirlpool will contact customer. SR#7733116475"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bastrop, TX 78602

Joe Z

Job Details: 03/07/2022

Arrived onsite for special project heating element replacement. Replaced heating element. Tested unit. Unit operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADW7

Near Bastrop, TX 78602

Joe Z

Job Details: 03/07/2022

Arrived onsite for unit not heating. Upon arrival ran diagnostics and there were no error codes. Ran a diagnostics cycle and heater operates as designed. Mrs. Said she has new tenants and were not aware that the unit is a plastic tub and they have never used rinse aid. Instructed customer of benefits of rinse aid. Placement of plastic dishes and to run hot water at sink prior to washing. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Bastrop, TX 78602

Joe Z

Job Details: 03/07/2022

"Arrived onsite for unit with lid locked. Unit has no power. Upon arrival found lid locked and cannot get model and serial number. Have 120v at control. Control is not sending correct voltage to power UI. Need new control. Part # stamped on current part is WGD5100HWO, If needed. Mrs. Will call whirlpool to try and get concession. If denied Mrs. will think about it and call us back if she wants to proceed; ordrng 1 WGD5100HW0 (Control)"

We serviced a

GE DRYER

Model GTX33EASK0WW

Near Salado, TX 76571

David Z

Job Details: 03/07/2022

"Arrived on site to diagnose dryer that is only running if start is held down. Ran unit and could hear motor, but basket isn't moving due to broken belt. Safety switch is tripped causing no run. Ordering new belt and pulley. Return visit set for 3/10. ; ordrng 1 WE12M29 (Belt) and 1 WE03X31620 (Idler Pulley)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Temple, TX 76502

David Z

Job Details: 03/07/2022

"Arrived on site to diagnose refrigerator that is slowly dispensing water. Ran dispenser and found a fairly slow stream. Replaced filter with bypass and found good pressure. Choked flow persisted past several filters, so likely indicates a bad seal in the filter head. Ordering new filter head / reservoir. Return visit set for 3/10. ; ordrng 1 W11346622 (Reservoir and Filter Head)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Temple, TX 76501

David Z

Job Details: 03/07/2022

"Arrived on site to diagnose refrigerator that is not making ice. On arrival found bucket had about 2 loads of harvested ice, which normally was not there. Checked Temps and found RC was set to 42, freezer at 0. RC also had some airflow channels obstructed. Unit wasn't getting cold enough to harvest. Adjusted Temps to recommended. Tested harvest and fill and verified icemaker is working as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Temple, TX 76504

David Z

Job Details: 03/07/2022

"Arrived on site to diagnose washer leaking water. On arrival unit was on front porch with rear panel detached. Customer showed me a chewed / shredded internal hose. I advised customer they aren't under warranty, customer purchased unit from a flea market and was told it had 1 year warranty. Advised there is no warranty. Customer not paying for any repairs. Closing ticket. ; ordrng 1 W11553446 (Hose)"

We serviced a

GE DRYER

Model GLDP280ED0WS

Near Temple, TX 76504

David Z

Job Details: 03/07/2022

"Arrived on site to diagnose dryer making a lot of noise and sometimes not able to turn. Ran and tested unit and heard screeching and found drum hard to turn. Disassembled unit and found 2 glides broken off and missing, and belt was sliding. Replaced glides and belt and retested. Found found moving easier and unit working as designed. Could not duplicate the customers complaint of unit sometimes not heating. Unit has good voltage and was heating when I was present. Unit working as designed. I did find large chunks of lint in the blower housing. Advised to have vents cleaned. Call complete."

We serviced a

WHIRLPOOL WASHER

Model CET9100GQ0

Near Dripping Springs, TX 78620

Andrey

Job Details: 03/07/2022

"Arrived on site to test unit for F74 error, tested unit was not able to clear code, called commercial tech line, diagnosed unit further and found bad control board/ UI, , customer accepted replaced control, programmed UI, tested unit , unit now running as designed, left service key with customer, , no leaks detected job complete"

We serviced a

KITCHENAID COOKTOP

Model KGCU483VSS01

Near Dripping Springs, TX 78620

Andrey

Job Details: 03/07/2022

"Arrived on site to test unit for igniter issue, tested unit found FL igniter start sparking on low flames, igniter going bad and is not sensing flames at low; ordrng 1 W10833887 (Igniter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Woodway, TX 76712

Jonathan M

Job Details: 03/07/2022

Arrived on site for a refrigerator that is leaking water into the ice container compartment. Inspected unit and work area. Confirmed the customers complaint and the customer advised that water is leaking down into her drawer beneath the icemaker door. Inspected the unit and found the ice door gasket bowed in towards the bottom of the door and at the top. Ordering ice door and will return with the icemaker for replacement. Rescheduled customer to 3/14 due to shipment of part.; ordrng 1 W11171728 (Ice door)

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Gatesville, TX 76528

Jonathan M

Job Details: 03/07/2022

Arrived on site for a washing machine that is making loud sounds during operation. Inspected unit and work area. The customer advised that the unit seems to be extremely loud especially during spin on light loads but Im heavier load seems to be better. Around the unit through diagnostics and did not find any stored error codes. Tested the unit and manual diagnostics and found no issues present. The customer loaded up the machine with some towels and we ran it through a high-speed spin. Found the water hoses and the drain hose on the back of the unit causing the rattling banging sound that he was hearing. I did advise him of the issue and showed him during the spin. The unit is working as designed. Car complete.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120EBS08

Near Gatesville, TX 76528

Jonathan M

Job Details: 03/07/2022

Arrived on site for a microwave that has a dent in the door. Inspected unit and work area. Confirmed the customers complaint and replace the door. Tested the unit and the unit is working as designed. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KUDS02FRBL0

Near Marble Falls, TX 78654

Cliff

Job Details: 03/07/2022

"Arrived on site to diagnose a dishwasher that is not responding to user input. Found ui malfunctioning and the part is NLA. Office to inform warranty company of NLA part so they can resolve the claim.; ordrng 1 8572489 (Panel (NLA)), states that autho needed"

We serviced a

KENMORE WASHER

Model 796.4157321

Near Marble Falls, TX 78654

Cliff

Job Details: 03/07/2022

Arrived on site to replace previously ordered parts for washer. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Marble Falls, TX 78654

Cliff

Job Details: 03/07/2022

Arrived on site to diagnose a washer that is leaking. Found cold water solenoid split and replaced valve assembly. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 03/07/2022

Arrived on site to diagnose a refrigerator with a filter not able to be removed from housing. Found arm guide out of position and reset it. All is working properly at this time. No leaks were found at time of service. As repair was under 5 mins only service fee collected.

We serviced a

WHIRLPOOL COOKTOP

Model KCGS556ESS02

Near Austin, TX 78737

Leonardo

Job Details: 03/07/2022

Arrived on site to test unit for unit sparking even when not in use. Test unit and found and module. Replaced spark module test unit and no sparking at this time job complete.

We serviced a

FRIGIDAIRE OVEN

Model FGET2745KFB

Near Austin, TX 78739

Leonardo

Job Details: 03/07/2022

Arrived on site to replace boad. Replaced board test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ7

Near Austin, TX 78759

Justin

Job Details: 03/07/2022

Arrived on site for a microwave making a loud thumping noise. Upon arrival the customer stated that when he runs the unit it will make a loud clicking sound from the turn table. I ran the MW several times with a MW safe cup of water and could not replicate the sound. I also found the customer switched the 40 watt bulb with an LED bulb. I informed the customer on the potential issues with this and how the unit was not designed for a LED bulb. I advised him to remove it and only use a 40 watt incandescent bulb. The unit I working a designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Austin, TX 78727

Justin

Job Details: 03/07/2022

Arrived on site to install previously diagnosed parts. I installed the new door and then tested the unit. I found the unit now working as designed. No leaks observed at the time of service. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Austin, TX 78727

Justin

Job Details: 03/07/2022

Arrived on site to install previously diagnosed parts. I installed the new latch and strike. I then ran a normal cycle for several minutes and the error never occurred. The unit is now running as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Austin, TX 78728

Justin

Job Details: 03/07/2022

"Arrived on site to install previously diagnosed parts. Upon pulling the dishwasher slightly forward I found the unit slightly shifted. Due to this I tested the door and found it now working as designed. I informed the customer of my findings, and they no longer wanted the bent frame replaced. I also found a slight drip from the water line and informed the customer on this. No service or install performed, therefore, no fee collected. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Austin, TX 78728

Justin

Job Details: 03/07/2022

Arrived on site to install previously diagnosed parts. I installed the new fill tube and then tested the unit. I harvest and filled the ice maker. I found both running as designed with no leaks. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Austin, TX 78729

Justin

Job Details: 03/07/2022

Arrived on site to install previously diagnosed parts. I installed the heater and then tested the unit while monitoring amp draw. I found stored error code F3E3 for OWI error. I cleared the error codes. I found it ran through as designed and no leaks were present at the time of service. Upon further inspection I found the filter extremely dirty which is most likely the cause of the OWI error. I cleaned the filter and walked the customer through how to remove and clean it himself. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Austin, TX 78750

Justin

Job Details: 03/07/2022

"Arrived on site for a refrigerator with water not dispensing. Upon arrival the customer stated that the unit was now working as designed. He also stated that this has occurred several times in the few months they have owned it. They do hear the valve energize when they press the pad, just no water comes out. The customer also stated that they have had some low water pressure issues as well. I called techline and spoke to Andrew and received SR# 7733117797. Andrew did not recommend to install anything. The unit is working as designed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 03/07/2022

Arrived on site for range oven door falling apart. Inspected unit and work area. Found adhesive not longer sticking. Removed failed outer door and installed new. Assembled unit and tested door operation. Tested all other components. All working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Austin, TX 78741

Kevin

Job Details: 03/07/2022

"Arrived on site and found customer did not create service call properly. They have a Best Buy extended warranty, if they wish to replace icemaker and not use their warranty it would be Ice maker

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Leander, TX 78641

Justin

Job Details: 03/05/2022

"Arrived on site for a refrigerator that was losing cool. I checked temps and found the RC at 54?F and the RC at 26?F. I put the unit into diagnostics mode and found that the RC fan never energized. I gained access to the fan and found all connectors tightly secured and the harness good. I then gained access to the control and checked voltage coming from the control during test 3 step 3 and found a good 14VDC. This indicates a faulty evap fan and harness. Due to being within callback period and having the same part fail, no fee will be collected. Ordering the fan assembly and the office will reschedule. ; ordrng 1 W11087438 (Evap Fan)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS00

Near Leander, TX 78641

Justin

Job Details: 03/05/2022

"Arrived on site for a wall oven not working properly. Upon arrival the customer walked me through the issue. They found that when trying to use the bake option they could press start and it would show the loading screen, but the relay would never click and start. However, the broil seemed to work fine. I put the unit into diagnostics mode and stored error code F6E4 for UI to control status failure. Per the tech sheet I replaced the ACU. I then preheat the oven and found it now running as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Andice, TX 78628

Justin

Job Details: 03/05/2022

Arrived on site for a dishwasher with rack issues. Upon further inspection I found the upper rack physically broke allowing the rack to fall down. We will return with the rack on order to install. Office to reschedule.; O-emld tckt

We serviced a

WHIRLPOOL MICROWAVE

Model MMV4206FZ3

Near Cedar Park, TX 78613

Justin

Job Details: 03/05/2022

Arrived on site to install previously diagnosed parts. I installed the new door and then tested the unit. The unit is now as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Round Rock, TX 78681

Justin

Job Details: 03/05/2022

Arrived on site for an dishwasher that was not washing properly. I put the unit into diagnostics mode and found stored error codes F4E3 for motor not running and F7E1 for no heat. I cleared the error codes. I ran a diagnostics cycle and found the motor never energized. Due to this I replaced the sump and motor. I then tested the unit and ran another diagnostics cycle while monitoring amp draw. I found the heater working and the unit now running as designed. No leaks observed at the time of service. Call complete.

We serviced a

FRIGIDAIRE RANGE

Model PLCS389DCB

Near Round Rock, TX 78665

Justin

Job Details: 03/05/2022

"Arrived on site to install previously diagnosed parts. I installed the control. When going to install the sensor I found the harness at the terminal block was physically burned and split. I also found the broil element physically broken at the connector. Due to this we will also need the harness, terminal block, and broil element to replace. I am ordering the harness, terminal block, and we will return with the broil element to install. I advised the customer to keep the unit unplugged due to safety. Office to reschedule.; ordrng 1 5304409888 (Terminal Block) and 1 RESEARCH (Main Harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Georgetown, TX 78626

Justin

Job Details: 03/05/2022

"Arrived on site for a washing machine making a loud noise. Upon arrival the customer provided a video of the noise. It sounded like an abnormally loud clanking or clicking. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics test and individually activated the fast agitate and spin. I could not replicate the noise. I gained access to the gearcase at the bottom. I found the shaft on the gearcase had abnormal play, and the up and down play is likely the cause of the noise. I also found a very small amount of gearcase oil on the rotor starting to appear. I am ordering the gearcase to replace and we will return with the slider to install too. Office to reschedule. ; ordrng 1 W11423759 (Gearcase)"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES0

Near Jarrell, TX 76537

Lou

Job Details: 03/04/2022

"Arrived on site to inspect range oven not reaching preheat temps. Upon further inspection, I removed the bottom panel and found the Bake element shorted out. I advised the customer of my findings and that the element is currently OOS at the manufacturer.; ordrng 1 W10779716 (Bake element) and 1 8009 (Bulb)"

We serviced a

WHIRLPOOL OVEN

Model KEBC278KSS02

Near Harker Heights, TX 76548

David Z

Job Details: 03/04/2022

"Arrived on site to diagnose wall oven that is shutting down at times, and at others display is blinking out. Examined unit and found saved error F2E6, which is failed UI cancel circuit. Control and UI are failing when unit gets warm, can also be due to cracking ribbon cable. Parts are no longer available for unit, and switch membrane is discontinued. No repair can be made.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS04

Near Round Rock, TX 78665

Cliff

Job Details: 03/04/2022

Arrived on site to replace previously ordered parts for microwave. Replaced t-stat and tested unit. Found all is functioning properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Austin, TX 78738

Luis

Job Details: 03/04/2022

Arrived on site for no ice. Ran diagnostics found icemaker stalling during test replaced defective icemaker. Ran diagnostics icemaker passed ran fill test passed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Round Rock, TX 78665

Cliff

Job Details: 03/04/2022

Arrived on site to diagnose a refrigerator. Upon arrival customer informed me that lights are working and meant to cancel.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS04

Near Round Rock, TX 78665

Cliff

Job Details: 03/04/2022

Arrived on site to diagnose an oven that is not turning on. Found thermal fuse and TOD failed and replaced both parts.

We serviced a

KITCHENAID ICE MACHINE

Model KUIS15NRXB1

Near Spicewood, TX 78669

Luis

Job Details: 03/04/2022

"Arrived on site. Replaced bin thermistor,removed unit from enclosure found. Water stain marks on unit,floor and drywall. Informed and showed customer traced leak to water source line,I formed customer a plumber will need to replace line. Replaced drain pump,ran water through drain and pump no leaks. Ran diagnostics all test passed.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Georgetown, TX 78626

Cliff

Job Details: 03/04/2022

Arrived on site to diagnose a range that smells like gas when in use. Tested unit and found no failures or gas leaks at time of service. Advised customer on findings and normal operating odors when in use.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Georgetown, TX 78626

Cliff

Job Details: 03/04/2022

Arrived on site to diagnose a dryer that is not running. Unit has no power cord and needs to be fully installed to service unit. Apartment will need to install unit and reschedule for service.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Georgetown, TX 78626

Cliff

Job Details: 03/04/2022

"Arrived on site to diagnose a refrigerator that randomly has 3 way valve ticking nonstop. Contacted tech line for a different customer with same issue and they advised 3 way coil causing low voltage issue in unit, and to change coil. Ordering coil and return date set for 3/9.; ordrng 1 W11429989 (Coil)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Georgetown, TX 78628

Wesley

Job Details: 03/04/2022

Arrived onsite and tested bake element and found everything correct and operating as designed and homing out at 23 ohms while cool. Replaced control and tested unit for failure and symptom unchanged. Replaced bake element and sensor and tested door switch. Symptom unchanged. K type thermocouple thermometer reading over 100 degrees off. Called techline Sr#7733109912. Was advised to double check oven sensor resistance at temp and to cross check k type reading as all relative parts are good. Control reads 359 in diagnostics after preheat to 350. Customer will bake something simple over the weekend and report back. Management to review in the absence of a repair recommendation from techline. ; ordrng 1 W11458883 (Harness)

We serviced a

KENMORE DISHWASHER

Model 665.14759N510

Near Georgetown, TX 78628

Wesley

Job Details: 03/04/2022

Arrived onsite for unit unresponsive and found control lock engaged. Unlocked console and instructed customer on findings. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Georgetown, TX 78628

Wesley

Job Details: 03/04/2022

Arrived onsite for dented door and replaced the door panel. Unit is now operating as designed. All checks food.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Lakeway, TX 78734

Luis

Job Details: 03/04/2022

"Arrived on site for no water or ice. Diagnosed a frozen tank due to air seeping between fan scroll and air tower. Defrosted lines,added sealer between gaps,tested water dispenser passed,ran icemaker test passed water filled icemaker"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE00

Near Austin, TX 78732

Luis

Job Details: 03/04/2022

"Arrived on site for no lights. Diagnosed a defective led module in fresh food section. Replaced all leds,after replacement all leds working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 03/04/2022

"Arrived on site to install previous diagnosed part. Removed failed door and installed new. Tested dispenser operation and unit working as designed. Tested door operation and found gasket rubbing side. Customer need to ensure door is closed for the next 48 hours and gasket will adjust. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ2

Near Woodway, TX 76712

Jonathan M

Job Details: 03/04/2022

"Arrived on site for a microwave that is unresponsive. Inspected unit and work area. The customer advised that the unit keeps resetting itself and is stuck on the English French language screen. She advised that nothing works when she touches any buttons and itll just reset itself and go right back to that same page. Verified the customer complaint and found voltage going to the user interface door. ; ordrng 1 W11186019 (MW Door/UI)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Lorena, TX 76655

Jonathan M

Job Details: 03/04/2022

"Arrived on site for a range that wont heat in the oven. Inspected unit and work area. The customer advised that after using the self clean, that door would not unlock and their control panel is not allowing them to make any selections. Found the wire going to the latch motor burned and arced on the back panel. Quoted the customer for the harness and went to replace it. Found the harness sent was not the correct harness. The customer then asked me to splice the wires back together to save himself some money. I did splice the wires and used a wire nut to tie the wires back together. Went to test the unit and found the latch motor would not turn off. Checked voltage to the latch motor and found a constant 120V. Told he customer he would need a new control due to the wire grounding and most likely crating a short in the board. labor concession. The customer agreed to the repair. Ordering the part and the office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W11256088 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD606ESS01

Near Austin, TX 78732

Luis

Job Details: 03/04/2022

"Arrived on site for a defective led module. Advised customer defective led module can be replaced but recommending to replace all leds in same series, ustomer requesting to replace just the defective led module. Replaced upper left fresh food led module all leds working as designed.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Kempner, TX 76539

Tyler

Job Details: 03/04/2022

Ive done side for washer making a loud grinding noise. Upon arrival confirmed issue and after further inspection I found that the gear case was the cause of the noise during spin and showed signs of oil leaking all over the cam. After installing a new cam and gear case I reassembled and tested the unit and made sure the unit could hold water without any leaks and could fill agitate drain and spin and no longer had any loud noises or odd behavior. Unit functioning as designed call complete

We serviced a

JENN-AIR REFRIGERATOR

Model JF42SSFXDA02

Near Austin, TX 78731

Luis

Job Details: 03/04/2022

"Arrived on site for water leaking. Diagnosed an obstruction in drain in freezer section,defrosted drain,cleared ice from freezer checked water flow through drain good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Austin, TX 78757

Luis

Job Details: 03/04/2022

"Arrived on site for no ice. Ran diagnostics optics passed,good air flow,no errors,ran harvest test passed ran fill test frozen fill tube. Checked ice box thermistor reading open,called tech support to verify will need ice box thermistor with icemaker. ; ordrng 1 W11483245 (IcemKer assembly)"

We serviced a

WHIRLPOOL OVEN

Model WOD51ES4ES02

Near Georgetown, TX 78628

Wesley

Job Details: 03/04/2022

Arrived onsite for vibration noise at hi heat. Determined noise came from power cable contacting cabinet. Insulated with pad to eliminate noise. Unit is now operating as designed. Advised customer on repair. All checks food.

We serviced a

GE WASHER

Model GFW450SSM0WW

Near Salado, TX 76571

Lou

Job Details: 03/04/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the drain pump failure and previous techs diagnosis, I removed and replaced the drain pump assembly and tested the unit. Unit is operating as designed and no leaks found during service. Job completed."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Salado, TX 76571

Lou

Job Details: 03/04/2022

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could hear something rubbing on the drum in the front left area. Removed the top and front panel and found a screw within the door seal rubbing against the drum bearing ring. Removed the debris and inspected the seal and bearing and both are good. I cleaned the interior of the unit and reassembled. Retested the unit and it is operating as designed. No lint observed at the end of service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302EPA03

Near Austin, TX 78750

Justin

Job Details: 03/04/2022

Arrived on site for a refrigerator with unleveled doors. I leveled the doors and the unit is now as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Austin, TX 78729

Justin

Job Details: 03/04/2022

Arrived on site to install previously diagnosed parts. I installed the control and then tested the unit. I found the unit is now working as designed and the drain pump was not needed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Harker Heights, TX 76548

David Z

Job Details: 03/04/2022

"Arrived on site to diagnose refrigerator with door open indicator on, lights on, chime going off. Inspected unit and verified door open light is on, interior lights are out, deli control is out. Removed deli control and found the drawer full of water, leading to control and harness corroding and failing. Ordering new deli door and control to resolve. Office to schedule with autho and when parts arrive.; ordrng 1 W10815669 (Deli Door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Copperas Cove, TX 76522

Tyler

Job Details: 03/04/2022

"Arrived on site for refrigerator leaking water through icemaker into the ice bin in the freezer. Upon arrival confirmed complaint after further inspection found out because of the leak in the ice bin was from the inlet valve not closing off the solenoid to the freezer icemaker all the way. At time of service found that the valve sit with was incorrect and I verified with SR on the part availability for the new valve and then reschedule the customer for Wednesday, March 9 of 2022 to complete repairs with new triple solenoid valve; ordrng 1 W11495416/cnote (SR already added to cart for ordering inlet valve)"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Nolanville, TX 76559

David Z

Job Details: 03/04/2022

"Arrived on site to diagnose washer that is throwing off balance and stopping loads. Customer advised someone looked at it prior and was unable to remove the basket, said it was seized. Turned basket and could hear it rubbing during its rotation. Removed rotor and checked clutch and slider. Found metal slider collar was broken and separating causing the rubbing. Replaced slider and retested. Found rubbing gone and unit working as designed. Verified on high speed spin. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Temple, TX 76502

David Z

Job Details: 03/04/2022

"Arrived on site to diagnose refrigerator that was losing some cooling in the freezer. On arrival customer advised me the unit was in the garage and they had some ice cream going soft. Customer has since changed the setting to max cold and unit was reading 0 degrees on arrival. Per owner's manual unit was designed for indoor kitchen use, and was not a garage compatible unit. Customer can keep unit on max cool but is working outside its design parameters. Unit is working as designed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Georgetown, TX 78626

Cliff

Job Details: 03/04/2022

Arrived on site to diagnose a range that is not turning on. Found control shorted and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Leander, TX 78641

Jonathan S

Job Details: 03/04/2022

"Arrived on site for refrigerator not producing ice and not cooling in RC. Inspected unit and work area. Found RC evaporator frozen. Performed diagnostics mode and tested thermistor and defrost sensor. Found failed sensor. Checked ice maker error codes and found none. Cycled ice maker and ran fill cycle. Found ice maker working as designed. Placed unit in basic defrost mode. Will need to replace evaporator fan assembly. Removed failed evaporator fan assembly and installed new. Tested sensor and found control reading circuit. All tested good, no water leaks detected during service. Paid in full on credit card."

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18PNXS0

Near Georgetown, TX 78626

Cliff

Job Details: 03/04/2022

Arrived on site to diagnose an ice machine that is not producing. Found circ pump failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 03/04/2022

Arrived on site for refrigerator leaking water and not producing ice. Inspected unit and work area. Unit was pulled out from wall on arrival. Found water supply to inlet valve loose and was able to turn by hand. Tighter connection and found no longer leaking. Performed diagnostics mode and tested ice maker operation and found d fill tube frozen. Measured resistance at heater and found 1.6 k ohms. Ran test 19 and measured voltage and found 120 volts . Found fascia warming and no heat from fill tube. Will need to replace fill tube heater. Schedule return for Tuesday the 8th.; schdld next appmnt for 3/8 TUE !

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS2

Near Austin, TX 78733

Matthew

Job Details: 03/04/2022

Arrived onsite for unit smoking and making noise. Upon arrival tested unit. Tested by heating to 350 degrees. Heated without issue. Smell and noise that customer complained about was not present. Was first time using unit and previously owned an electric range . Instructed customer on use and normal sounds/noise. Unit is operating as designed.

We serviced a

KITCHENAID DISHWASHER

Model KUDT03STSS3

Near Austin, TX 78733

Matthew

Job Details: 03/04/2022

"Arrived onsite for dishwasher not draining properly after repair. Upon arrival ran diagnostics. Did not find any error codes. Ran test cycle and unit passed. However, during testing found that customer may have external draining issues. As the unit drained water began to back up into the customers sink. Took pics. If water is backing up it can back flow into the unit hose and seep into the tub. Recommended customer have plumbing checked for obstructions. Unit is functioning properly. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KUDS02FRSS2

Near Austin, TX 78733

Matthew

Job Details: 03/04/2022

Arrived onsite for dishwasher not cleaning properly. Upon arrival tested unit. Found unit motor not energizing. Motor was recently replaced but is faulty. Ordering new motor and bringing back control. Office to reschedule. Customer may be going out of town but says remote access may be granted is not available. ; ordrng 1 WPW10780877 (Sump and motor)

We serviced a

WHIRLPOOL RANGE

Model KGRS807SBL00

Near Austin, TX 78731

Matthew

Job Details: 03/04/2022

Arrived onsite for range gas smell after repair. Upon arrival inspected unit. Used electronic gas detector and found evidence of leak in rear of unit near valve. Used liquid leak detector to pinpoint leak. Found gas tube to valve was not completely tightened. Tightened nut on tube and tested again. Unit is now functioning properly. No leaks present at this time. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78731

Matthew

Job Details: 03/04/2022

"Arrived onsite for special project, heating element replacement. Replaced element. Tested unit and unit is functioning properly. No leaks present at this time. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, TX 78754

Joe Z

Job Details: 03/04/2022

"Arrived on site for evaporator frozen on RC. Upon arrival found back panel and evaporator in RC was frozen. Thawed out all ice and tested fan, and thermistor. Talked to PR and determined that thermistor is OP and bad. Checked drain and is clear. Noticed drain pan to be warped. Replaced harness, support, and pan. Tested all components under diagnostics and all components passed. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KSRA25ILSS02

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/04/2022

Arrived on site for unit runs and freezes and makes loud click sound. Upon arrival found unit not cooling in FC or RC. Condenser fan is operating. Compressor start relay just clicks. Inspected start relay and is burned. Need to replace start relay to get compressor operating. Quoted customer for replacement of starter relay only. Replaced start relay and compressor starts. Compressor is pulling 1.4 amps. Unit is operating correctly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/04/2022

Arrived onsite to install previously diagnosed parts. Replaced inner door. No leaks present at this time.Job complete

We serviced a

GE REFRIGERATOR

Model GZS22DSJBFSS

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/04/2022

"Arrived onsite for water not dispensing. Upon arrival, was told unit is leaking water when there is call for water at dispenser in RC. Found water leaking from water tank reservoir. Office to reschedule ; ordrng 1 WR17X11440 (Water tank reservoir)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/04/2022

Arrived onsite for heating element special project. Replaced heater. Tested unit. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/04/2022

"Arrived onsite for unit leaking water. Upon arrival unit was pulled from the wall. Found hot and cold supply hoses dripping down back panel creating a puddle on the floor, then traveling down backside of was and creating a puddle on the right rear side at foot. Ran a quick cycle to check for other leaks.Checked drain hoses and drain pump hose and hoses are good. Called customer and let him know he needs new supply hoses. Left both supply water valves on off position. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/04/2022

"Arrived onsite to install previously diagnosed parts. Unit was unplugged and totally thawed out. Replaced heater, thermistor and control. Customer will monitor temperatures. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Del Valle, TX 78617

Tyler L

Job Details: 03/04/2022

"Arrived on site for install of previously diagnosed parts. Installed new belt, blower wheel, and motor. Unable to test, as the unit has been moved downstairs to the garage. No outlet near by. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Del Valle, TX 78617

Tyler L

Job Details: 03/04/2022

"Arrived on site for complaints of clothes not getting dry. Used vent tester kit and found poor airflow. Removed large ball of lint from vent hose and tested again. Found poor airflow again, took picture. Confirmed heat is working good. Advised customer to have vent cleaned out by a vent cleaning company. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78723

Leonardo

Job Details: 03/04/2022

Arrived on site to test unit for unit leaking. Test unit and ran unit for 40 minutes and no water leak at all. Customer said there was water in the other side of the kitchen no leaks coming from the unit job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017AB4

Near Austin, TX 78725

Leonardo

Job Details: 03/04/2022

Arrived on site to install new grill. Installed new grill test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404ESS3

Near Austin, TX 78739

Andrey

Job Details: 03/04/2022

"Arrived on site to test unit for no water, found unit is getting water but sump making humming noise ceased,

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFHG2251TF5

Near Austin, TX 78745

Noah D

Job Details: 03/04/2022

"Arrived on site to inspect unit for not cooling normally and building up ice on back wall, upon inspection found the unit cooling normally but the icemaker was leaking water. Instructed customer to replace filter and lower pressure so the icemaker doesnt spray.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM2

Near Leander, TX 78641

Scott

Job Details: 03/04/2022

"Arrived on site for poor washing and not heating . Ran diagnostics, got heater code . Wash motor not coming on . Getting voltage. Replaced sump and motor . Ran diagnostics all checked normal. Heater is coming on .

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

Scott

Job Details: 03/04/2022

"Arrived on site for dishwasher not getting water . Ran diagnostics, no water entering unit . Found molex had fallen out of valve . Reconnected valve . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Leander, TX 78641

Scott

Job Details: 03/04/2022

"Arrived on site for oven not heating . Found one of the wires to safety valve broken . Fixed wire . Oven is heating . Ran preheat , all checked normal. No gas leaks detected at time of service. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Cedar Park, TX 78613

Scott

Job Details: 03/04/2022

Arrived on site for dead oven . Found thermal fuse had blown . Replaced fuse . Ran preheat . Fans working properly . No other issues found job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Leander, TX 78641

Scott

Job Details: 03/04/2022

Arrived on site for gas smell. Used liquid leak detector on all connections. No leaks detected. Cook top burners are lighting properly . Couldnt duplicate any leaks .

We serviced a

KITCHENAID VENTHOOD

Model KVWB606DSS3

Near Cedar Park, TX 78641

Scott

Job Details: 03/04/2022

"Arrived on site , replaced control and chimney. Unit is functioning as normal. Job complete"

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB345LBS0

Near Killeen, TX 76549

Tyler

Job Details: 03/04/2022

Arrived on site for dishwasher that had a bottom rack missing wheels. Upon arrival I confirmed the complaint and found the bottom rack missing five out of the eight wheels and it needed for the rack to properly sit in place due to the wheels missing the rack was sagging down and causing the sprayer not to be able to spin properly and get the dishes evenly distributed with water for cleansing. After replacing five wheels I was able to reassemble the rack and found unit functioning as designed. Call complete; ordrng 1 Cnote (The other 3 wheels are in returns tote from tg)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

David S

Job Details: 03/04/2022

Arrived on site for dishwasher not draining and breaker tripping. I inspected the unit and work area. I found the drain pump coming on and stopping. I checked voltage to the drain pump and found 60 vac. I checked voltage to the control and found 240 vac. I tested voltage at the outlet and found the same. I plugged the unit into another outlet and verified 120 vac. I found the control only sending 15 vac to the drain pump and the pump ohming out at 1.36 kohms. The dishwasher will need a control and drain pump. Customer declined the estimate. I recommend they have an electrician come out for the outlet. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Leander, TX 78641

David S

Job Details: 03/04/2022

Arrived on site for fridge tripping the breaker. I inspected the unit and work area. I put the unit into diagnostics and tested individual components. I got the test 6 defrost sensor and the unit tripped. I tested the sensor from the control and found it working. I tested the sensor and heating element to chassis ground and found continuity to ground for the heating element. I gained access to the defrost heater and unplugged the heater. I retested the unit and it didnt trip. I am ordering the defrost heater. Reschedule for Wednesday 3/9/22; ordrng 1 WP12729128 (Defrost heater) and 1 W11109595 (Evaporator harness)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Round Rock, TX 78664

David S

Job Details: 03/04/2022

Arrived on site for range door having a a dent. I inspected the unit and work area. I could not find a dent in the door. I found the stainless steel console drooping on the right side. I am ordering the console to complete the repair. The office will reschedule.; ordrng 1 W11097777 (Console)