Local Reviews
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Lou S.
OVEN WHIRLPOOL WOD51EC0AS "arrived on site to install previously diagnosed and ordered part. I removed and replaced the left hinge receiver and when I went to put the upper door back on, the right side hinge slipped out of the receiver. I found that the right upper hinge receiver is now bd and will need to be replaced. I am ordering the right hinge receiver and CNOTE-LSO and did not collect as I will collect the remaining balance of $186.29 (includes right receiver) on next service call. Scheduled return service call for 04/05/19. Upper oven door left off for safety.; ordrng 1 CNOTE (LSO) and 1 WPW10616802 (hinge-recv)"
James C.
COOKTOP KITCHENAID KFGS366VSS03 Arrived on site and tested operation. I found that the spark module harness is not plugged in properly due to missing retainer on spark module. Installed new module and tested. Unit working properly. Job complete
Andy B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived on site for refrigerator not making ice. Inspected unit and found ice bin full of ice and ice maker cycling properly. Called tech line and spoke with Mike (SR# 7724523685) Was informed that there is no known intermittent failure and that unit is operating as designed. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Andy B.
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for washer making loud noise. Tested and inspected unit and found both front suspension rods missing. Installed new suspension rods. Tested unit and all operations are normal. No water leaks present at time of service.
Jonathan S.
WASHER MAYTAG MVWC6ESWW0 "Arrived on site to install previous diagnosed part. Gained access to switch, removed failed sensor switch and installed new. Tested unit on multiple cycles. All tested good, no water leaks present. Paid in full on prior service visit."
Kevin B.
REFRIGERATOR FRIGIDAIRE FGHD2368TF "Arrived on site and prepared to replace water line kit and found ice bin is full, icemaker tray is also full of ice. Called Frigidaire techline and while on hold icemaker cycled and refilled with water. Spoke with Frigidaire tech line 82502759 they did not have a reason why it did not work previously, used parts anyway No water leaks from connections at time of service, job complete"
Thomas L.
DISHWASHER KITCHENAID KDPE234GPS0 "Installed new door switch and unit still has no power out of control. Will order new control, led display, and will reinstall console. Office to locate parts and reschedule with customer.; ordrng 1 W10858705 (COVER) and 1 W11087210 (CONTROL) and 1 W11281068 (LIGHT)"
Paul R.
COOKTOP KITCHENAID KGCK306VSS02 Arrived onsite for the cooktop with the RR burner not lighting. I found the orifice plugged. I cleaned the orifices and tested the unit. The unit is working as designed. Call complete.
Luis M.
REFRIGERATOR KITCHENAID KSSC42FTS17 "Arrived on site for no ice. Checked icemaker fill tube clear, removed inlet tube to valve no water disconnected water line to housing no water diagnosed no water to refrigerator. Customer or extended warranty company will need to contact plumber for no water"
Clif L.
WASHER WHIRLPOOL WTW8500DC0 Arrived on site to diagnose a washer that is not operating properly. Tested unit and found slow fill due to failed watervalve as well as console errors saved in control due to failed control panel. Panel and valve will need to be replaced to complete repairs. Return date set for 4/9/19.; ordrng 1 W10838672 (console)
Clif L.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived on site to perform sealed system repair on refrigerator. Upon arrival noted freezer temperature was at 0° to -1°. Also noted RC temperatures were between 36° and 38°. Freezer evaporator also had a full frost pattern. No sealed system failures at this time and unit may have possibly had an air leak due to a door that was not fully closed. No further repairs are needed at this time and all is working properly. No leaks were found at time of service.
Luis M.
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for ice in ice box fan assembly. Removed evaporator cover,removed ice around ice box fan housing removed ice box fan installed new ice box fan installed new door gaskets ran diagnostics tested ice box fan unit working as designed. Repair covered under AUTHO KJIGJJIAPL1"
Lou S.
REFRIGERATOR WHIRLPOOL WRF560SMYB04 arrived on site to install previously diagnosed and ordered parts. I removed and replaced the Fc Evap thermistor and main control. Tested unit and it operated as designed. No water connections to unit. Job completed.
Brandon C.
COOKTOP WHIRLPOOL WFE515S0EB1 "Arrived on site for customer complaint of element not in line with cooktop, found one of the element clips had come off, I reattached the clip to the element, unit tested good."
Andy B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for refrigerator making loud noise. Tested and inspected unit and found compressor fan rubbing creating loud noise. Made adjustment. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
DRYER MAYTAG MEDC465HW0 Arrived on site for dryer not drying properly. Called tech line and spoke with Kathy (SR # 7724527904) Made aware of issue. Performed temperature test and found within range. Was instructed that it is a venting issue that will need to be resolved. Made aware to customer and instructed customer on use and care of unit and practice for best performance. No repairs are needed at this time.
Jonathan S.
DISHWASHER WHIRLPOOL GU2400XTPS1 "Arrived on site for dishwasher not cleaning while and intermittently not starting. Performed diagnostics mode and tested unit. Found minor suds buildup in unit. Tested amp draw to element and found no amps. Inspected harness and found wire had burnt going to heater and melted heater heater nut. Found connector welded to element .Tested heater resistance and found out of range. Will need to replace heater and harness to repair.
Jonathan S.
WASHER WHIRLPOOL WFW88HEAW0 "Arrived on site for washer not completing cycles. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 no water detected or pressure switch fault. Ran automatic test cycle. Ran automatic cycle and would not advance past test C1, had to press start to move to next test. Found valve operating on all functions. Found unit would not advance past C6. Tested amp draw to heater at 8 amps. Tested temperature sensor resistance at 23 k ohms. Called Whirlpool tech support and spoke with Dave (SR#7724529120). Checked fault codes again and found no error. Ran automatic test again and found some results. Will need to replace ACU. Found no availability on control, contacted parts department to confirm (SR). Spoke with customer on part. Paid service fee of $129.99 plus tax $10.72 total of $140.71 on check#3010."
Jonathan S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Inspected RC evaporator, found normal frost pattern. Measured temperature in ice housing and found not within range. Measured in freezer and found at 17°. Performed diagnostics mode and checked fault codes, found fault code E5. Gained access to evaporator to inspect frost pattern and found restriction in frost pattern (see SD-QuickPic). Will need to return with FC evaporator, compressor and 3 way valve. Office to schedule appointment for return. Please allow up to 3 hours for repair. ; ordrng 1 SEENOTE (3 HOURS SCHEDULE APPOINTMENT ) and 1 TJAF120 (ACCESS VALVE ) and 1 W10832994 (COMPRESSOR ) and 1 WPW10143759 (DRIER) and 1 WPW10608485 (EVAPORATOR )"
Robert J.
MICROWAVE KITCHENAID KOCE500ESS06 "Arrived on job for complaints of no operation. Factory reseted unit,ran test,all operation functioning properly."
Thomas L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for no ice condition. Tested and found low-voltage to icemaker. Replaced control and switch and power is now at icemaker. All water connections were dry.
Andy B.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Luis M.
REFRIGERATOR JENN-AIR JSC23C9EEM00 Arrived on site for no ice. Ran diagnostics icemaker not running through a harvest diagnosed failed icemaker. Installed new icemaker ran harvest passed ran fill test passed u it working as designed.
Kevin B.
MICROWAVE WHIRLPOOL KOCE500ESS05 "Gate #8155, arrived on site found microwave is currently operating, spoke with tech line and they didn’t have any specific recommendation to explain customers experience of microwave not heating randomly. Customer has not had an occurrence in a month. Customer states that they pressed start button to heat up a food item it would count down the full minute and the item would not be hot. Could not duplicate this experience will replace the control panel it was the only thing customer was interacting with SR7724395594"
Lou S.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "arrived on site to inspect refrigerator freezing foods. Upon further inspection, I tested temps RC=21 degrees & FC=5 degrees. I removed the RC thermistor and checked ohms and found it good. I attempted to place the unit in diagnostics and the control failed. I remember and replaced the control and RC thermistor and tested the unit and it operated as designed as I was able to get it into diagnostics and run tests on the components. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Tyler B.
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site for unit door not staying closed, found track was missing bearing in slide, causing rack to jamb , replaced tracks and tested good, no leaks on site"
Paul R.
RANGE WHIRLPOOL KSGG700EWH0 Arrived onsite for the range with only partial display. I found the display working but some of the buttons not functioning. I found multiple F2E1 errors stored. I changed the control panel and tested the unit. The unit is working as designed. Call complete.
Joseph C.
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site for “dented refrigerator door” complaint. Inspected unit and found freezer door to be scratched. Ordering new freezer door(stainless). Office to set return schedule due to part disposition. No leaks detected, at time of service.; ordrng 1 LW10904379 (FREEZER DOOR (STAINLESS))"
Wesley P.
OVEN WHIRLPOOL WOD97EC0HZ00 Arrived on site and set clock and ad used that likely cause was old wiring in home. Found unit with f6e0 error. Cleared errors and advised customer on use and care. All checks good.
Paul R.
OVEN JENN-AIR JJW3830DS02 Arrived onsite to replace the previous diagnosed parts. I replaced the control panel and programmed it to the customers specification. Call complete.
Jonathan S.
REFRIGERATOR FRIGIDAIRE FPBS2777RFB "Arrived on site for refrigerator not making ice. Performed diagnostics and tested unit. Found ice fan frozen. Found unit had old style seals. Will need to update to seal kit. Schedule return appointment for Tuesday the 11th, due to customer availability. Customer requested PM for return.; ordrng 1 5303918784 (SEAL KIT) and 1 SEENOTE (REQ PM)"
Clif L.
DISHWASHER WHIRLPOOL WDF760SADB2 Arrived on site to replace parts ordered by previous technician. Replaced pump and wire harness and found drain pump not needed. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed.
Joseph C.
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site for “display will jump back and forth, when heated” complaint. Inspected unit and found control faulty. Removed and replaced control. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Robert J.
DRYER WHIRLPOOL WED5800BW0 "Arrived on job for complaints of door not closing. Found the striker and latch damaged. Replaced latch, tested operation and all operation functioning properly."
Scott M.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for front glass broken. Replaced glass and badge. All else checke good . Job complete.
Arthur B.
WASHER AMANA NTW4516FW1 "Arrived onsite for customer complaint of top load washer not spinning clothes out. Ran diagnostics and found error code F5E4 (Lid Open Error). Cleared error codes and manual tested spin and drain cycle. Also found customer hot water is not on as well. Found all water is removed from unit. Loaded unit with customer materials and observed entire wash cycle. Upon completion,found towels were all spun out with minimal water left in materials. Ms was not happy with results. Called WPL Techline Tebor SR#7724528800 of findings. Advised that unit is working as designed and no other service calls needed. Spoke with CS regarding issue as well."
Tyler B.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived back on site for harness and deli ui replacement, replaced and tested good, no leaks on site"
Scott M.
REFRIGERATOR KITCHENAID KSC23C8EYY00 "Arrived on site for face plate broken on snack tray . Due to placement of fridge had to remove door . Replaced tray . No water leaks detected at time of service . No water leaks detected at time of service . Job complete ."
Wesley P.
WASHER WHIRLPOOL WTW4900BW0 Arrived onsite and found unit needed to be adjusted and calibrated to prevent banging. All checks good. No parts needed. Advised customer on use and care.
Clif L.
DISHWASHER FRIGIDAIRE FDB2310LCC2 Arrived on site to diagnose a dishwasher that is missing drain hose and previously not draining. Installed new drain hose and cleaned glass out of pump assembly. Tested unit and found all is working properly at this time. No leaks were found after services were performed.parts (32.73+tax)Svc/Lbr (209.99+tax)
Al R.
DISHWASHER KENMORE 665.160224 "Arrived to inspect dishwasher with blinking lights. Confirmed issue, looked inside and remover broken glass, straws and plastic dinnerware. Ran diagnostics and all codes cleared. Unit washed, rinsed and heater worked as designed.JOB COMPLETE."
Joseph C.
DISHWASHER WHIRLPOOL WDT920SADM0 "Arrived on site for “not draining” complaint. Inspected unit and found piece of porcelain dish to be blocking drain pump impeller. Removed debris and tested unit. Unit is performing as designed. No leaks detected, at time of service.
Lou S.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to inspect dishwasher dispenser. Upon further inspection, I found the detergent dispenser cracked below the detergent door and leaking detergent. I removed and replaced the dispenser and tested the unit and it operated as designed with no error codes. No water leaks observed during service, job completed."
Kevin B.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site and found customer has defrosted refrigerator per previous request. replaced evaporator motor including thermistor. Before replacing UI on drawer spoke with tech line there should be 12 V DC from orange to black at user interface harness. This voltage is not present and tech line recommended replacing high-voltage control board and harness to drawer. Refrigerator may need just the control board, the control board and harness, the control board and previously quoted UI, or all three. Customers will contact office what’s the decision they make. A control board and harness will need to be ordered at that point."
Wesley P.
WASHER WHIRLPOOL WTW7000DW3 Arrived on site and instructed customer on load size and loading. F0e5 was only error. Leveled calibrated and tested with towels. All checks good. No leaks.
Brandon C.
WASHER WHIRLPOOL WFW95HEDW0 "Arrived on site for customer complaint of stain between door, we tried to clean the stain, but nothing worked. I replaced door, unit tested good.
James C.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site and tested operation. I found the freezer ice maker has failed causing no ice production. Upon inspection of fresh food ice maker I found it to be turned off. Turned ice maker on and it cycled properly and filled with water. Installed new freezer ice maker and ran diagnostics tests. Unit it working properly and all functions test good. Job complete
Robert J.
WASHER WHIRLPOOL WTW4816FW2 "Arrived on job for complaints of noise. Found the spanner was loose from previous company that had serviced unit. Adjusted bolt,ran test,all operation functioning properly."
Diego G.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site. Check for no heat issues. Found loose connection at timer not allowing heater to kick on. Re-positioned connector and reconnected to timer, all functions tested OK. No leaks present. Job complete"
Diego G.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site. Check for no heat issues. Found loose connection at timer not allowing heater to kick on. Re-positioned connector and reconnected to timer, all functions tested OK. No leaks present. Job complete"
Diego G.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site. Check for no heat issues. Found loose connection at timer not allowing heater to kick on. Re-positioned connector and reconnected to timer, all functions tested OK. No leaks present. Job complete"
Arthur B.
WASHER WHIRLPOOL NTW4516FW3 Arrived onsite for customer complaint of top load washer not agitating after filling. Found drain hose was installed incorrectly throwing F9E1 error. Advised to correct drain hose to allow proper siphon. Calibrate unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Paul R.
WASHER WHIRLPOOL MHW7100DC0 Arrived onsite for the washer that the door will not unlock and it’s getting an F3E1 error again. I found the air trap hose between the trap and tube full of debris that I suspect was causing the pressure fault error. I removed the hose and cleaned it out. I cleared the error code and ran the auto diagnostics cycle. The unit worked as designed and the error didn’t reappear. There were no water leaks present at the time of service. Call complete.
Arthur B.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived onsite for customer complaint of ice maker not making ice and UI not coming on. Found UI shorted out. Removed and replace UI. Reassembled. All function and features work as intended. Icemaker called for water. No other issues found. All water connections were dry at time of service."
Kevin B.
OVEN WHIRLPOOL WOS72EC0HV00 "Arrived on site and inspected oven and found menus will not scroll, A new control panel will be needed to correct issue.; ordrng 1 W11352049 (CONTROL PANEL)"
Clif L.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found RC evaporator not defrosting due to communication failure between shorted thermistors and failed control board. Replaced user interface board and evaporator thermistor harness. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Steve C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site to replace the control board due to the unit not going into defrost. Replace the control board and tested the unit. Unit works properly and advise customer to wait 24 hours for the unit to start freezing and cooling. All water connections are dry at the time of service.
Jonathan S.
OVEN WHIRLPOOL WGG745S0FS02 "Arrived on site for range not getting gas. Performed diagnostics and tested cooktop. Found valve operating but no gas getting to unit. Bleed gas line by turning all cooktop burners on. Found cooktop burners working. Tested both ovens. All tested good, no gas leaks present."
Thomas L.
RANGE WHIRLPOOL WFG515S0EB1 Arrived on sight for slow cooktop burner ignition. Some burners were slow to light. Replaced burner caps. All burners now light correctly.
Diego G.
DRYER MAYTAG MEDB855DC4 "Arrived on site. Replaced console and control. Cycled dryer, all functions tested OK. No leaks present. Job complete"
Diego G.
DRYER MAYTAG MEDB855DC4 "Arrived on site. Replaced console and control. Cycled dryer, all functions tested OK. No leaks present. Job complete"
Diego G.
DRYER MAYTAG MEDB855DC4 "Arrived on site. Replaced console and control. Cycled dryer, all functions tested OK. No leaks present. Job complete"
Al R.
FREEZER MAYTAG MRT118FFFH01 "Arrived to inspect refrigerator not cooling. Checked the freezer section and unit evaporator fan was running. Removed the rear panel and removed this he start device. Unit compressor started and them cut off after 5 seconds. Compressor has seized up. Unit will need a sealed system tech and repair.Ordering compressor, dye dryer and process tube.Needs SS tech and 2 hours; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS) and 1 W10843121 (DYE DRYER ) and 1 W10908782 (PROCESS TUBE) and 1 W11092625 (COMPRESSOR )"
Kevin B.
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Arrived on site and replaced door gasket diagnosed on previous visit, it is now sealing properly. The water leaks from connections at time of service, job complete"
Brandon C.
OVEN WHIRLPOOL KOCE500ESS06 "Arrived on site to replace control panel, after replacing panel, unit tested good."
Lou S.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the left FC door and main control due to ice maker failure. Tested the unit and it began operating as designed. No water leaks observed during service, job completed."
Clif L.
REFRIGERATOR WHIRLPOOL KRSC500ESS01 Arrived on site to replace user interface for refrigerator. Replaced user interface and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Luis M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for compressor noise issue,adjusted back cover compressor making normal operating sound."
Scott M.
DRYER MAYTAG MEDE201YW0 "Arrived on site for dryer not starting .when testing unit tried starting unit just buzzed . Turned off , tried again and unit fired right up. Tested unit and couldn’t duplicate failure . If happens again recommend changing control .
Brandon C.
DRYER WHIRLPOOL WED8500DC4 "Arrived on site for customer complaint of scratches on top panel, I replaced top panel, unit tested good."
Tyler B.
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site for unit clicking in agitation, removed clutch and found some debris in teeth, cleaned and tested good no leaks o site"
Robert J.
COOKTOP WHIRLPOOL WCG51US0DS00 "Arrived on job for complaints of flame height. Upon inspection found flames to be at normal height. Found grate broken,will need grate to complete. Technician will only need to drop off part,customer can install.; ordrng 1 W11104042 (grate-kit)"
Kevin B.
OVEN WHIRLPOOL WOD93EC0AS05 "Arrived on site and found F5E1 saved in error codes, ran latch motor in diagnostic cycle and it is operating properly. Error code happens after a self clean because latch motor is hot. After cooling down latch begins to work again. Set oven to bake a cycle and found it is showing 290° when set at 3:50° will need to bring back to temperature sensors correct operation.; ordrng 2 W10859573 (sensor)s"
James C.
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Arrived on site and tested operation. I found the water lines making a loud hammering noise and low water flow from dispenser. Removed filter and issue stopped. U it will need new filter housing to repair. Installed new housing and tested operation. Unit working properly and all water connections dry at time of service. Job complete
Andy B.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site for refrigerator not cooling. Tested and inspected unit and found failed start device. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Al R.
RANGE WHIRLPOOL WEG745H0FS0 Arrived to inspect if gas range was operational. Got to the residence and turned on the burners and no burners or oven came on. Checked the gas shutoff at the wall and the unit. Both were in the ON position.Found documentation from the city of Troy advising the gas was not on due to PIPING FAILURE.I PHOTOGRAPHED AND ATTACHED THE COPY OF THE PHOTO TO THE SD SECTION.UNIT COULD NOT BE TESTED DUE TO NO GAS SUPPLY IN THE RESIDENCE.
Steve C.
DRYER WHIRLPOOL WED8300SW2 Find on site for the units is not working properly. Tested the unit and receive error code F1. Found the unit will need a new control board.. Customer advised that they will be getting a new unit. Customer only paid for the service fee.
Al R.
RANGE WHIRLPOOL WEG745H0FS0 Arrived to inspect if gas range was operational. Got to the residence and turned on the burners and no burners or oven came on. Checked the gas shutoff at the wall and the unit. Both were in the ON position.Found documentation from the city of Troy advising the gas was not on due to PIPING FAILURE.I PHOTOGRAPHED AND ATTACHED THE COPY OF THE PHOTO TO THE SD SECTION.UNIT COULD NOT BE TESTED DUE TO NO GAS SUPPLY IN THE RESIDENCE.
Scott M.
DISHWASHER WHIRLPOOL WDT720PADM3 "Arrived on site for no / very slow draining dish washer . Checked drain motor , all checked good . Found what looks like a foil disk to be stuck in hose behind check valve . Replaced hose with check valve . Unit is testing normal ,all is draining as designed . No water leaks detected at time of service . Job complete ."
Paul R.
DRYER MAYTAG MGDC300BW0 Arrived onsite to check the dryer for routine maintenance and possibly cleaning it. I found the dryer quiet and working as designed. I found the temperature averaging 155 degrees. Due to the age of the unit and f lm the amount of lint build up on the walls and floor behind the washer and dryer I advised ms to have the chassis cleaned and quoted labor $95.00 + tax. I vacuumed out the dryer chassis. Call complete.
Luis M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for no cool in fresh food. Freezer working correctly ice in bin. Ran diagnostics test 4 passed let unit run good frost formation on fresh food evaporator,unit appears to be working correctly during all test. Called tech support for issue. Per tech support faulty ui,ui thinking its at temp when unit is not cooling. Replaced ui control per tech support file#7724529055"
Kevin B.
DISHWASHER WHIRLPOOL WDF530PLYB4 "arrived on site for dishwasher running for many hours, ran a diagnostic cycle and found 7/1. At the end of the cycle heater is back on and working properly. Discussed expected run times with customer for each cycle and suggested using dishwasher magic if optical sensor is dirty. If issue persists replacing control board and or optical center may be needed. No water leaks from connections at time of service collected service fee, job complete"
Lou S.
RANGE WHIRLPOOL WFG525S0HS0 "arrived on site to inspect range oven not heating. Upon further inspection, the customer advised that while heating the oven, the display showed 160 degrees and it did not change for hours. I tested temps to the oven and my readings were 420 at 350 preheat and my next three readings were 357, 393, 352 for an average of 367. I checked ohms to the sensor ad it was good. I could not duplicate the issue at this time. I am ordering the control and sensor and scheduled return service for 04/05/19. No gas leaks detected during service.; ordrng 1 W10833885 (sensor) and 1 W11317846 (CONTROL)"
Diego G.
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived on site. Checked for door issues. Found door not latching allowing the door to pop open during cycle. Replaced hinges and cycled door, all functions tested OK. No leaks present. Job complete"
Diego G.
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived on site. Checked for door issues. Found door not latching allowing the door to pop open during cycle. Replaced hinges and cycled door, all functions tested OK. No leaks present. Job complete"
Diego G.
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived on site. Checked for door issues. Found door not latching allowing the door to pop open during cycle. Replaced hinges and cycled door, all functions tested OK. No leaks present. Job complete"
Kevin B.
DISHWASHER AMANA ADB1400AGS1 "Arrived on site and inspected dishwasher and found customer is experiencing dishwasher not starting cycle. Set unit into diagnostic cycle and found error 5-2 for control not registering latch opening and closing. Will need to bring back latch assembly to correct issue. Diagnostic cycle finished properly, no water leaks from connections at time of service; ordrng 1 W10716685 (handle) and 1 WP8524471 (actuator) and 1 WPW10274884 (door latch)"
Arthur B.
WASHER WHIRLPOOL WTW8040DW2 Arrived onsite for customer complaint of top load washer making grinding noises when agitating or spinning. Ran diagnostics and found F0E5 (Off Balance Error). Cleared error codes and removed washplate. Found coins lodged between washplate and wash basket. Removed coins and reassembled. Ran test 052 to calibrate unit. Unit complet d successfully. No other issues found. All water connections were dry at time of service.
Steve C.
DISPOSAL WHIRLPOOL n/a Arrived on site to replace the garbage disposal due to not working. Replace garbage disposal and tested the unit. Unit works properly and no water leaks present. Job complete. Customer paid in full on the first visit.
James C.
DRYER WHIRLPOOL WED4815EW Arrived on site and tested operation. I found the unit heating but not cooling back down at a normal rate. Unit will heat really fast and cool really slow. I found the exhaust hose crushed and when I attempted to straighten it I found there was a hole in the hose. I cut the bad section out and reattached to wall vent. Ran again and found the unit now cycling better. Instructed customer that their exhaust hose needs to be replaced and recommended having their vent cleaned to the outside to prevent fire hazard. Job complete
Luis M.
REFRIGERATOR JENN-AIR JUD24FCERS00 "Arrived on site for door not closing. Found icemaker over producing ice broken tab on bail arm holder. Removed icemaker installed new icemaker tested icemaker good no leaks,tested door operation good unit working as designed. ; used 1 4317943 (ICEMAKER) from stock"
Robert J.
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived on job for complaints of no operation and flashing lights. Attempted to put into diagnostics but touchpad would not respond. Unplugged unit for 3 minutes plugged back in and lights would continue to flash with no operation. Replaced control board tested unit and no lights flashing and all operation functioning properly.
Wesley P.
DRYER WHIRLPOOL WED560LHW0 Arrived onsite and found unit rattling. Corrected rattle with padding. Reinstalled and tested. All checks good.
Andy B.
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site for microwave door not opening and lights flickering. Tested and inspected unit and found failed door switch and interlocks. Removed failed parts and replaced with new. Tested unit and all operations are normal.
Tyler B.
REFRIGERATOR WHIRLPOOL WRS571CIDB01 "Arrived on site for door replacement, due to broken wires, replaced door and tested good, no leaks on site"
Jonathan S.
DRYER WHIRLPOOL WED7500VW2 Arrived on site for dryer not operating. Performed diagnostics and found belt not attached. Attempted to reinstall belt. Spoke with service manger and found it will take 2 people to reinstall belt. Unit is stack and will need 2nd man to replace belt. Office to schedule appointment when ETA is available. Will return with belt on hand. ; ordrng 1 SEENOTE (2MAN NEEDED) and 1 WP8182481 (BELT)
Paul R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher not filling with water. I found an F4E3 and F7E1 error. I found no voltage from the control to the motor. I replaced the control and tested. I had voltage to the pump but the pump would not run. I replaced the pump and tested. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Lou S.
WASHER WHIRLPOOL MAV9504EWW "arrived on site to inspect washer valve issues. Upon further inspection, the customer advised that the unit will begin to fill when the lawn sprinkler system turns on. With the unit in the off position, the customer turned the sprinkler system on and water began to flow into the tub. Turned the sprinkler system off and I checked ohms/voltage to the valves and they showed to be good. When I removed the water lines from the valve, I found debris in the valve screens. I removed and replaced the valve and tested with the customer turning the sprinkler system on and no water came into the unit. I advised the customer that due to the water pressure and the age of the unit, it’s possible that the hammering of the water pressure could have caused the valves to fail and that a plumber would need to check the pressure and possibly add a regulator to the water supply. No water leaks observed during service, job completed."
Thomas L.
ICE MACHINE KITCHENAID KUIX305ESS1 Arrived on for no ice . Customer has cleaned unit and replaced filter. Tested unit and found no water fill. Conducted the service diagnostics mode. Tested unit again and it now fills properly. All operations are now normal. All water connections are dry.
Jonathan S.
DISHWASHER MAYTAG MDB4409PAS0 "Arrived on site for dishwasher leaking at door. Performed diagnostics mode, no error codes. Monitored test cycle and found major suds buildup. Added cooking oil to unit and continued test cycle. Found unit leak towards top right. Found tub gasket at fault. Removed gasket and installed new. Found unit not mounted down. Pulled to gain access to door strike. Removed door strike and installed new. Tested in diagnostics mode. All tested good, no water leaks present. Paid in full on check #4180"
Lou S.
OVEN KITCHENAID KODE300ESS00 arrived on site to install previously diagnosed and ordered parts. I removed and replaced the main control and UI console per error codes F1E1 and F1E0. Tested the unit and it operated as designed and both compartments heated. All controls were warrantied and labor was paid with first service call. Job completed.
James C.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site and found dent in lower broil panel. I also found a dent in the cooktop on the left side. Installed new broil panel and will order new cooktop to complete repair; ordrng 1 WPW10535710 (cooktop)
Clif L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site to replace compressor for refrigerator. After pulling the unit out a notice oil on the floor working refrigerator was sitting and inspected condenser. Found oil on condenser behind drain pan. Condenser is leaking Freon and will need to be replaced as well to complete repairs. Ordering condenser and office will need to set return date for three hours and 2 techs.; ordrng 1 CNOTES (3 HOUR JOB AND 2 TECHS NEEDED) and 1 WPW10346415 (condenser)
Andy B.
RANGE GE JGBS66REK3SS Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and found unit still sparking. Called tech line and was instructed that switch is bad and possible bad valve. Ordering parts and part research on switch. Office to schedule return trip.; ordrng 1 SEENOTE (PART RESEARCH ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WB18X31213 (SWITCH HARNESS ) and 1 WB21X20262 (VALVE)
Scott M.
DRYER WHIRLPOOL NED4655EW0 "Arrived on site ,replaced timer . Tested unit for air flow found restricted vent . Re recommend to customer to have vents checked again. All other functions are operating normal . Job complete ."
Robert J.
WASHER WHIRLPOOL WTW4900BW0 Arrived on job for complaints of no operation. Found lid lock not working. Will need lid lock to complete. If problem persists test and replace control board if needed.; ordrng 1 W10404050 (lid lock)
Kevin B.
REFRIGERATOR AMANA ASI2575GRS01 "Arrived on site and found door is dragging On interior liner when opened, straight into doors and re-leveled refrigerator end it has stopped. Refrigerator will now open and close properly. No water leaks from connections at time of service."
Andy B.
DRYER GE GTD75ECPLDG Arrived on site for dryer not heating. Tested and inspected unit and found failed heater assembly. Removed failed part and replaced with new. All operations are normal.
Clif L.
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found RC evaporator encased in frost and hard ice. This is due to a communication failure between thermistors and controls causing unit not to defrost. Dispenser control, main control, and RC evaporator thermistor will need to be replaced to complete repairs. Return date is set for 4/8/19. Homeowner is going to thaw the unit out to eliminate ice build up so we can access evaporator section, and has signed Defrost waiver.; ordrng 1 W10822640 (cntrl-elec) and 1 W11172798 (CNTRL-ELEC)"
Steve C.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for the unit dispenser is not working. Found the dispenser lid and the spring completely came off. Replace the dispenser and tested the unit. Unit works properly and all water connections were dry at the time of service.
Joseph C.
OVEN AMANA AGR5330BAS3 "Arrived on site for “unit not running at proper temperature” complaint. Inspected unit and performed approved “three count” method of temperature retrieval. Unit temperatures averaged out to 342 degrees Fahrenheit, while target was 350 degrees Fahrenheit. This is very close to desired set point temperatures and is well within +/-25 degrees Fahrenheit allowed variance. Adjusted temperatures up, by 10 degrees Fahrenheit. No leaks detected, at time of service."
Robert J.
WASHER AMANA NTW4516FW3 Arrived on job for complaints of long wash cycle time. Ran diagnostics and all functions working properly. Called tech line SR-7724518507 said wash time could take long depending on soil level and amount of clothes in unit.instructed customer of what techline said. No leaks detected at time of service.
Tyler B.
REFRIGERATOR KENMORE 596.7238341 "Arrived on site for inverter imstalle, removed back and found lines and RF EVAP complete frozen found switch valve stuck in RF position. Advised customer to call kenmores for possible SS coverage . No leaks on site"
Paul R.
WASHER WHIRLPOOL WTW8900BC0 "Arrived onsite for the washer leaking what looks like a lubricant. I found the bleach valve overfilling the dispenser cup causing rust colored water to get on the floor. The valve needs to be replaced to complete service. Ordering W10853723 VALVE. RS for Fri 4/5, per Mr RS for Mon 4/8.; ordrng 1 W10853723 (VALVE)"
Arthur B.
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived onsite for customer complaint of wall oven to coming on. Removed console and found fuse blown. Removed and replace fuse. Reassembled. Powered up unit. Unit now comes on and heats as intended. No other issues found."
Arthur B.
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived onsite for builder complaint of RR burner in gas cooktop shut off on low setting. Tested all burners and found all work as intended. Good gas flame coming from all burners. Found also RR burner works on low as intended. No other issues found. No gas leaks detected at time of service.
Leonardo C.
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site to test unit for unit leaking gas. Found left front and left rear burner leaking gas due to valves not closing all the way and leaking from tubing as well. Will need to order left front tubing W10566305 and left rear tubing W10566306. Rescheduled for Friday ; ordrng 1 W10566305 (TUBING LF) and 1 W10566306 (TUBING LR)
Steve C.
REFRIGERATOR WHIRLPOOL WRS571CIDB01 Arrived on site to replace the freezer door due to the unit not making ice. Replace the freezer door and tested unit. Unit works properly and all water connections were dry at the time of service. Advise customer to wait 24 hours for the unit to start making ice.
Robert J.
COOKTOP JENN-AIR JGC9536ADB Arrived on job to replace electrode and switch. Upon inspection found rusted screws and other parts that need to be ordered but are no longer manufactured. Customer declined any additional repairs needed.
Diego G.
RANGE WHIRLPOOL MER8700DS Arrived on site. Checked for tripping breaker issues. When turning on elements or oven breaker trips. Check amperage at terminal and staying around 15 amps with a 50 amp breaker. Instructed customer there is something going on with electrical causing it to trip.
Diego G.
RANGE WHIRLPOOL MER8700DS Arrived on site. Checked for tripping breaker issues. When turning on elements or oven breaker trips. Check amperage at terminal and staying around 15 amps with a 50 amp breaker. Instructed customer there is something going on with electrical causing it to trip.
Diego G.
RANGE WHIRLPOOL MER8700DS Arrived on site. Checked for tripping breaker issues. When turning on elements or oven breaker trips. Check amperage at terminal and staying around 15 amps with a 50 amp breaker. Instructed customer there is something going on with electrical causing it to trip.
Lou S.
WASHER WHIRLPOOL WTW8500DC5 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the main control, UI console, and inlet valve and tested the unit. Unit operated as designed, no error codes showing. No water leaks observed during service, job completed."
Tyler B.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived back on site and found ice maker double filling spoke Cust would prefer early pm apt if possible ; ordrng 1 WPW10764668 (icemaker)
Wesley P.
DISHWASHER WHIRLPOOL WDT720PADW2 Arrived onnsite and found no heat complaint and also F3e3 error and f3e1 found yellow owi sensor harness not connected. Connected harness and corrected harness position out from under sump. Unit is now operating as designed after calibrating. No leaks.
Wesley P.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and found right side freezer bracket teeth worn in rear causing easy misalignment. Ordering right side bracket to repair. ; ordrng 1 WPW10284693 (bracket)
Scott M.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dispenser door not opening . Found spring bent . Replaced dispenser . Ran diagnostics cycle all checked normal with unit . No water leaks detected at time of service . Job complete .
Luis M.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for no ice. Ran diagnostics icemaker passed all diagnostics test. Checked temp reading,temp inside freezer 28° checked fresh food section found fresh food evaporator incased in ice. Called tech support for ongoing issue in fresh food. Per tech support need to added sealer around waterlines entering fresh food and evaporator thermistor needs to be located on copper liner before weld joint. Return date set for wed. 4/3 to allow evaporator to defrost; schdld next appmnt for 4/3 WED !"
Clif L.
OVEN KENMORE 790.488031 Arrived on site to replace the turntable motor for microwave oven combo. Remove the unit from wall and replace turntable motor with second techs assistance. Reinstalled unit and tested all functions. Found all is functioning properly at this time.
Thomas L.
WASHER WHIRLPOOL LSQ9010LG0 Arrived on site for unit that had a broken inlet water valve. Replaced valve and tested. Operations are normal and all water connections are dry
Andy B.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for refrigerator not dispensing water or ice. Inspected and tested unit and found failed water filter housing. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Luis M.
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived on site for cooling issue. Found unit not defrosting. Called tech support for ongoing issue. Ran diagnostics unit will defrost during diagnostics per tech support need to replace evaporator fan motor. Defrosted evaporator replaced fan motor File#7724517849
Lou S.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "arrived on site to inspect refrigerator ice maker not working. I checked temps in the FC=2 degrees and RC=41 degrees. I tested the IM in diagnostics and it harvested but at the end of harvest the tray did not finish level. When I removed the IM I found that y was loose and would not hold steady at the level position. I removed and replaced the ice maker and tested and it operated as designed. I tested ohms to the ice bin switch and the ice maker switch and both were good. I verified the wiring at the bottom hinge of the FC door ad all were good. When I took the unit out of diagnostics, I could hear the diffuser motor making a loud chatter noise. I am ordering the diffuser and scheduled return service for 04/03/19. No water leaks observed during service.; ordrng 1 W11164593 (DIFFUSER)"
Luis M.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived on site for no ice. Found frozen fill tube. Defrosted fill tube ran icemaker through a cycle water filled icemaker no leaks unit working as as designed.
Tyler B.
DISHWASHER WHIRLPOOL WDF520PADB7 "Arrived on sote for unit not drying, found control only sending 8v to heater, replaced control and tested good, no leaks on site"
Thomas L.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived on site for unit with multiple concerns. Found it the right fresh fruit door gasket was not sealing properly. Replaced right upper door gasket. Other concerns were normal operation. All water connections were dried.
Arthur B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite. Customer no longer needs services. Found left door open. No further work performed.
Lou S.
WASHER MAYTAG MVWB765FC3 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the water inlet valve, gearcase and clutch and calibrated the unit. Placed in diagnostics and tested and then manually tested high speed spin and the unit operated as designed. No water leaks observed during service, job completed."
Diego G.
WASHER MAYTAG MVWB855DC3 "Arrived on site. Replaced gear case, stater, rotor and clutch. Calibrated and ran cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
WASHER MAYTAG MVWB855DC3 "Arrived on site. Replaced gear case, stater, rotor and clutch. Calibrated and ran cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
WASHER MAYTAG MVWB855DC3 "Arrived on site. Replaced gear case, stater, rotor and clutch. Calibrated and ran cycle, all functions tested OK. No leaks present. Job complete"
Kevin B.
WASHER MAYTAG MVWB835DC3 "F3e2 water temp fault , f6e3, communication error, f0e3 overload, f6e2 communication error. Replaced control board and control panel and ran test 51 and 52 and both completed properly. No water leaks detected at time of service, job complete."
Wesley P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 #7724511710 arrived on site and replaced control and UI with no change. Called techline twice and to David and Kevin second call yielded that the door switch on left side was not being fully closed and prevented operation. Ordering door due to mismolding and switch due to structural failure. Temporarily closed left switch for water and ice. Office to reschedule.; ordrng 1 W10847849 (ROCKER SWITCH) and 1 W11104477 (dor-fip)
Thomas L.
DRYER WHIRLPOOL WED4616FW0 Arrived on site for no heat condition. Found that the unit was not heating due to an open element and fuses. Replaced and tested. Unit now heats properly. Reminded customer to have house venting checked. Dryer airflow is correct.
Diego G.
MICROWAVE KITCHENAID KBHS109SSS06 Arrived on site. Checked for no heat issues. Found correct voltage going to unit. Called tech-support and they are recommending to swap out inverter and magnetron at the same time. Will need to re-order inverter and bring back magnetron to repair unit. Office to reschedule; ordrng 1 W10217711 (inverter)
Diego G.
MICROWAVE KITCHENAID KBHS109SSS06 Arrived on site. Checked for no heat issues. Found correct voltage going to unit. Called tech-support and they are recommending to swap out inverter and magnetron at the same time. Will need to re-order inverter and bring back magnetron to repair unit. Office to reschedule; ordrng 1 W10217711 (inverter)
Diego G.
MICROWAVE KITCHENAID KBHS109SSS06 Arrived on site. Checked for no heat issues. Found correct voltage going to unit. Called tech-support and they are recommending to swap out inverter and magnetron at the same time. Will need to re-order inverter and bring back magnetron to repair unit. Office to reschedule; ordrng 1 W10217711 (inverter)
James C.
WASHER MAYTAG MVWB835DW4 Arrived on site and installed new gearcase and control. Ran auto diagnostics and calibration. Unit tests good. Job complete
Wesley P.
REFRIGERATOR KITCHENAID KSF26C7XYY04 Arrived onsite and found kink in connector hose and corrected. Now unit is leak free.
Scott M.
DRYER MAYTAG MED5500FW1 "Arrived on site , replaced valve . All water connections dry . Tested unit ,unit will steam and then shut off with no leaks . Job complete ."
Lou S.
OVEN WHIRLPOOL WFG530S0ES1 "arrived on site to inspect range oven temps. Upon further inspection, I tested the oven on Bake at 350 degrees using my multimeter and placing my thermal lead in the middle of the center rack. While my multimeter was reading 180 degrees, the control display was still showing 100 degrees. I tested the sensor and found it open. Removed and replaced the sensor and tested and the display still showed 100. I removed and replaced the control and tested again and began to register the temps. At preheat, the temps were 490 degrees. My next three readings were 307, 410, 331 for an average of 349 degrees. Unit is operating as designed. No gas leaks detected during service, job completed."
Luis M.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for no ice. Diagnosed frozen fill tube,defrosted fill tube. Ran diagnostics on icemaker harvest tested passed ran fill test passed. Unit working as designed."
Arthur B.
DRYER KENMORE 110.868701 Arrived onsite for customer complaint of dryer just humming and not starting. Spun drum and found motor seized. Advised customer that unit will need new motor. Customer advised repair and will purchase new unit due to age. Unit disconnected to power at this time.
James C.
WASHER GE GTWN5650F1WS Arrived on site and tested operation. Customer had unit disconnected from wall and pulled away. Tested valve and found valve is not leaking and supply lines sealed properly. Tested outlet and found to have proper polarity. I found the board visibly shorted and may have been due to the leak. I was unable to duplicate unit leaking but I recommend installing a new valve and control to repair. Water is off to unit and unplugged as well; ordrng 1 WH12X10613 (board asm mounted)
Clif L.
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Arrived on site to diagnose a refrigerator that is over cooling in the fresh food section. Found air damper not operating properly causing colder than normal temperatures. Replaced damper assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Wesley P.
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site and found unit f3e0 error indicating failed sensor. Found test with extra sensor did not correct. Ordering correct sensor and returning with control. ; ordrng 1 W10833885 (sensor)
Tyler B.
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for unit not draining water causing unit to leak from door, removed unit and found drain hose pinched from lots of slack, was able to correct and hide slack under sink for no obstructing, and tested good with no leaks on site"
James C.
RANGE JENN-AIR JDRP548WP02 Arrived on site and installed new harness. Tested operation and found unit working properly. Job complete
Lou S.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "arrived on site to inspect refrigerator no cool. Upon further inspection, I found the temps in the RC=62 degrees and FC=16 degrees. When I tested the FC & RC fans, the RC fan did not come on and there was no airflow in the RC section. I removed the RC Evap cover and found the thermistor in the wrong position and no frost pattern on the evaporator. I replaced the Evap cover and positioned the thermistor on the straight section of suction line, just above the connection with evaporator and used a zip tie and foil tape to secure it. Also pushed the suction line and cap tube back into the projection of the back wall so it did not come into contact with the Evap cover. I put the unit back together and placed in diagnostics. I tested both the RC and FC fans and the ice maker and all operated as designed. Once I took the unit out of diagnostics, i could hear the compressor kick on and the condenser fan and FC fan came on and the unit began to cool. I advi
Tyler B.
DISHWASHER KITCHENAID KDFE104DSS4 "Arrived back on site for unit spray arm replacement, replaced ar,s and tested good, no leaks on site"
Leonardo C.
RANGE WHIRLPOOL WFE530C0ES0 Arrived on site to test unit for unit not getting hot enough. Test unit and found units average temp at 356 when set at 350. Unit with in range no problem found at this time. Showed customer how to do a calibration.
Leonardo C.
OVEN WHIRLPOOL WFE530C0ES0 Arrived on site to test unit for unit not cooking correctly. Test uni by putting oven in test mode and board reading oven at 110 degrees at room temp. Unit needs new board and new sensor. Spoke with manager and she will see if they can just replace it.
Lou S.
MICROWAVE WHIRLPOOL WOC54EC0AS05 "arrived on site to inspect oven/microwave combo error code. Upon further inspection, the customer advised that when using the microwave, the door doesn’t always close securely to allow the unit to operate. I found that the inner door plastic is warped and will require replacement. I advised the customer of my findings and am ordering the inner ad out door assemblies, along with a CNOTE-LSO. I scheduled return service for 04/04/19.; ordrng 1 W10577914 (glass-door) and 1 W10687342 (door/mw)"
Wesley P.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site and instructed customer on use and care and assured them of prior repair. Unit is functioning as designed.
Andy B.
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site for microwave with melted support. On arrival customer also informed me that he has burn marks on inside of unit and that light underneath does not turn off. Removed and replaced failed support and ring. Will need to order control for light not turning off and touch up paint for burn marks. Harness is an expart, Office to schedule.; ordrng 1 8206232A (BULB ) and 1 8212473 (PAINT ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10134625 (PAINT ) and 1 W10543253 (HARNESS ) and 1 W10890785 (PANEL ) and 1 W10899090 (HARNESS ) and 1 WP4396174 (PAINT ) and 1 WPW10210878 (LAMP HOUSING )"
Thomas L.
WASHER WHIRLPOOL WFW87HEDC0 Arrived on site for washer displaying error codes indicating that the pressure switch is not sensing properly. However as soon as I touch the main control the failure code appeared. The control board has an internal issue with water filling. Removed and replaced the control. The unit has been operating properly for multiple days now. All water connections were dry at the time of service.
Paul R.
REFRIGERATOR KITCHENAID KRSC500ESS00 Arrived onsite for the refrigerator with a no ice condition. I ran test 44 and the icemaker went thru the harvest properly. I ran test 45 and could not hear the valve energize. I disconnected the tubing at the bottom of the door and ran test 45 again and found the icemaker fill valve working as designed. The freezer temp was at 0 degrees. The water line in the door is frozen causing the icemaker not to fill. The insulation in the door is broken down and the door will need to be replaced. I explained to the customer doors take 6-8 weeks. Ordering c-notes & LW10726007 DOR-FIP.; ordrng 1 C-NOTES (NEED PARTS AUTHORIZATION.) and 1 LW10726007 (DOR-FIP)
James C.
COOKTOP WHIRLPOOL WCG51US0DS00 Arrived on site and tested operation. I found the reader left burner knob has broken and not allowing burner to be turned on or off. Inspected all knobs and found cracks in them as well. Installed new knobs and tested. Unit working properly. Job complete
Scott M.
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site for door keeps locking . Ran diagnostics code . Got lock error code .replaced latch/ lock .ran diagnostics test . All checked normal. No water Leaks detected at time of service Job complete .
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no cool. Removed evaporator cover found ice ball on inlet to evaporator in fresh food compartment. Diagnosed leak at evaporator, removed evaporator assembly installed new evaporator and a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly ; used 1 WPW10143759 (DRIER UV) from stock"
Clif L.
WASHER MAYTAG MVWB750W00 arrived on site to diagnose a washing machine that will not cycle. Tested unit and found all is working properly at this time. No leaks were found after services were performed.
Arthur B.
WASHER WHIRLPOOL WTW7300DW1 Arrived onsite for customer complaint of top load washer getting error code “LF” error. Confirmed issue. Found hot water solenoid not opening. Removed and replaced water inlet valve housing. Reassembled and tested. Both valves open and close as intended. No other issues found. All water connections were dry at time of service.
Paul R.
ICE MACHINE WHIRLPOOL KUIC15PHZS0 Arrived onsite for the ice machine making to much ice. I found a failed bin thermistor only registering 3.334 ohms at 32 degrees. I replaced the bin thermistor and tested the machine. The unit is working as designed. Call complete.
Paul R.
DISHWASHER KITCHENAID KDTM404ESS1 Arrived onsite for the dishwasher that’s leaking water from underneath. I found the diverter leaking on the sump and motor assembly. I replaced the sump and motor. I tested the unit and it is working as designed. There were no other water leaks present at the time of service. Call complete.
Leonardo C.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for unit still over heating. Test unit and found unit going over 45 degrees from set temp. Replaced sensor test unit and unit test good. Advised customer to check unit with food job complete.
Scott M.
DRYER WHIRLPOOL MEDB835DW4 Arrived on site replaced thermistor . Checked dryer all fuctioning as designed . Job complete .
Scott M.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site found control is defective . Ordering control .also recomend to have plumber look at cold water supply . No water leaks detected at time of service . Please call to set return visit . Tech line closed at time of visit .; ordrng 1 W11170319 (CONTROL)
Joseph C.
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived on site for “leaks water, when icemaker is on” complaint. Inspected unit and found icemaker fill tube not inserted all of the way into icemaker valve. Inserted fill tube into fill valve properly. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Luis M.
REFRIGERATOR KITCHENAID KRFF302ESS01 Arrived on site for loud noise found damper making loud noise diagnosed unit will need damper assembly. Unit out of warranty called partner team AUTHO KJM6DJMAPL1Installed new damper powered unit on unit working as designed. ; ordrng 1 CNOTE (AUTHO KJM6DJMAPL1)
Kevin B.
DRYER FRIGIDAIRE FFLE3900UW "Arrived on site and found after dryer runs for a few minutes and then shuts off, dryer has an air flow error code. Spoke with Frigidaire tech line to report an issue 82498795. Exhaust exit on apartment building is 20 feet off the ground and not accessible. Apartment maintenance cannot confirm that vent is clear, but will need before parts are replaced if issue persists"
Lou S.
REFRIGERATOR KITCHENAID KRFC704FPS00 "arrived on site to inspect refrigerator water dispenser not operating. Upon further inspection, I found that the water dispenser was working ad dispensing properly. The customer provided a video of the dispenser not working. From a previous experience of the same issue with the same model numbered unit, I removed and replaced the water line with an apex line and a pressure regulator. I tested the water dispenser and it operated as designed. Also, I found that the dispenser shield is broken and will need to be replaced. I am ordering the shield and scheduled return service for 04/05/19. No water leaks observed during service.; ordrng 1 W11227946 (SHIELD)"
Robert J.
RANGE JENN-AIR JDRP548WP03 "Arrived on job for complaints of left burners not working. Upon inspection found blockage in oriface. Adjusted gas flow,ran test and all functions working properly."
Diego G.
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site.Replace cover assembly for refrigerator compartment. Ran diagnostic test and tested fan, all functions tested OK. Instructed customer to allow 24 to 48 hours for unit to make ice and to cool down. No leaks present. Job complete"
Diego G.
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site.Replace cover assembly for refrigerator compartment. Ran diagnostic test and tested fan, all functions tested OK. Instructed customer to allow 24 to 48 hours for unit to make ice and to cool down. No leaks present. Job complete"
Diego G.
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site.Replace cover assembly for refrigerator compartment. Ran diagnostic test and tested fan, all functions tested OK. Instructed customer to allow 24 to 48 hours for unit to make ice and to cool down. No leaks present. Job complete"
Clif L.
WASHER WHIRLPOOL MVWB865GW0 Arrived on site to diagnose a washer that is not responding to controls. Tested unit and found consul shorted out. Replaced consul and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Clif L.
WASHER KENMORE 110.2985299 Arrived on site to diagnose A washer that will not spin. Tested unit found failed lid switch assembly. Replaced lid switch and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Andy B.
DRYER GE GTD45EASJWS "Arrived on site for dryer not heating. Tested and inspected unit and found failed thermostat and temperature selector. Removed and replaced thermostat. Could not locate part number for temperature selector. Talked to SR ordering parts research, office to schedule return trip.; ordrng 1 SEENOTE (PART RESEARCH ) and 1 SEENOTE (OFFICE TO SCHEDULE )"
Andy B.
WASHER AMANA NTW4516FW2 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and found unit not cycling properly. Called tech line and spoke with Rick (SR # 7724513606) Made aware of issues and found unit not getting proper voltage. Tested unit on different outlet and all operations are normal. Spoke with customer on voltage issues as well as use and care and practice for best performance. No water leaks present at time of service.
Scott M.
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for water in tub .ran diagnostics and found drain pump had failed .replaced drain pump .ran diagnostics . All checked normal unit is now draining properly . Nonwater leaks detected at time of service . Job complete .
Lou S.
OVEN WHIRLPOOL WOD77EC0HS01 "arrived on site to inspect oven error codes. Upon further inspection, I placed the unit in diagnostics and checked the error history and found error codes F6E0, F6E4 & F8E0. I cleared the codes and tested operations. The unit began to operate, but after approximately 30 seconds, the unit stopped and showed error code F8E0. I advised the customer that due to the F6E4 and F6E0 error codes, I will order a UI console ad replace it along with the main control ad possibly the blower fan. I advised that the office will need to schedule return service. ; ordrng 1 W11351648 (CONSOLE)"
Clif L.
OVEN JENN-AIR JJW9527DDS Arrived on site to diagnose an oven that is not heating. Tested unit and found control board unresponsive and stating feature not available. Hard reset unit at breaker and tested unit. Found all is functioning properly at this time. No charges to homeowner today as heating functions were not checked on previous visit.
James C.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and found 2 of the replaced doors have began to show rust colored spots. Called tech line and spoke to Jk #7724514051. Recommended ordering and using W10282479 cleaner to clean the stainless to clear the discoloring under service pointer W10657156. Installed new door, chute and mullion and found to be good. I will need to return with the cleaner to clean discolored doors; ordrng 1 CNOTE (AUTHO) and 1 W10282479 (cleaner)"
Steve C.
REFRIGERATOR KITCHENAID KRMF706EBS0 Five on site for the units will not dispense ice. Test of the units and found the auger motor will turn. Also found the left door insulation caved in and his warped. Also found rust buildup at the bottom of the left door drain hole. Also found the icebox fan is weak. The unit will need a new left door black stainless W10815694 and a new ice box fan W10846539 . Customer is going to call KitchenAid to get a concession for parts and labor. Collected the service fee only and the customer will contact the office to reschedule.
Tyler B.
WASHER WHIRLPOOL MVWB765FW2 "Arrived on site unit not completely starting a cycle, ran unit and found vales closing forcefully. Ran diag and found f3 e2 error for valves, replaced valves and tested good, no leaks on site"
Paul R.
REFRIGERATOR WHIRLPOOL KFCS22EVMS8 Arrived onsite for the refrigerator leaking water into the ice tray. I found the icemaker mold leaking. I replaced the icemaker and tested it. The unit is working as designed. Call complete.
Paul R.
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Arrived onsite for the refrigerator frosting up in the rear of the RC. I found the coils iced up in the drain pan and up the left side. I found a sheet of ice in the bottom of the RC. I removed the ice and defrosted the coil. I pulled the unit out and removed the drain line. I found a red grape in the drain tube restricting the tube and causing the water to back up in defrost and freeze. I removed the red grape. The unit is working as designed. The customer refuses to pay the labor because she said she couldn’t have gotten a grape in the tube. There were no water leaks present at the time of service. Call complete.
Kevin B.
RANGE JENN-AIR JGRP430WP02 "Arrived on site and found latch home position keeps door locked, replaced latch and door will now open and close properly. Job complete"
Kevin B.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for clumping ice and rust colored water dripping from bottom of dispenser door. Spoke with techline 7724518458 and the recommended replacing ice chute plate, will also order bin and motor to ensure repair on the next visit. No water leaks detected at time of service, job complete ; ordrng 1 W10215646 (motor,dispenser) and 1 W10347093 (ice-contnr) and 1 W10347114 (shaft) and 1 W10710619 (plate)"
Andy B.
WASHER WHIRLPOOL WTW8540BW1 Arrived on site washer leaking water. Tested and inspected unit and found Recirculating pump not fully attached and water leaking between tub and tub ring. Removed and reseated tub ring and tighten pump in place. Tested unit and all operations are normal. No water leaks present at time of service.