Arrived on site for not dispensing water. Upon arrival found low amounts of water dispensing. Found a kink on supply line at supply connection. Cannot straighten out. Maintenance will replace supply line. Unit is operas designed. No leaks present job complete .

Arrived on site to test unit for noise. Was unable to mimic issue. Advised customer to take a video of noise. No parts replaced at this time. ; O-emld tckt

Arrived on site to test unit for not starting. Found no stored error codes. Unit will drain and stay stuck draining. Replaced control(W11410070) and found wash motor not engaging. Replaced sump assembly(W11416363) and unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to inspect range oven noises. Upon further inspection, the customer advised the unit began to make several popping noises and hadnt been used in approximately 24 hours, so the unit was cold. When I opened the oven door, I found the bottom panel was not secured on the back right corner (photo). I removed the panel and tested the unit and it ignited as designed. I installed the bottom panel correctly and retested and the unit is operating as designed and I could not duplicate any abnormal noises. I recommended the customer get a video of the noise should the unit began making unusual noises again. Unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

Arrived on site for a wash machine. That has a broken strike. Inspected unit and work area. I did confirm the customers complaints and found the scrape broken. I replaced the strike and tested the unit. I found the unit working and operating as designed. Call complete. W11457841.

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found the ice maker had lost position while harvesting. I removed and replaced the ice maker and tested and unit is operating as designed. Cycled power to the unit to reset controls. No water leaks observed during service, job completed. W10873791"

"Arrived on site. Per service pointer W11092686 replaced drip pan,secured thermistor to correct location on suction line,added clamps and zip tied evaporator to clamps,secured cover with 4 screws. Autho S16360"

"Arrived on site to test unit for no cool. Upon arrival both cavities were at room temperature. Cycled power, compressor kicked on, after 10 minutes no frost has been formed on the evaporator and compressor is extremely hot. Unit has a sealed system issue. Evaporator fan will also need to be replaced due to scratching noise coming from the motor. Will need to order compressor, access valve, and dye drier. Unit is r134a. Requesting 2 hours for return visit. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

"Arrived on site to test unit for no heat. Tested unit, unit is receiving proper voltage. All sensors are reading properly and heater is also ohming properly. Door switch is acting erratic and centrifugal switch is not engaging the heater. Will need to order drive motor and door switch for return visit and additional parts to ensure completion. Ordering parts, no parts installed, rescheduled for 08/16.; ordrng 1 W11492434 (Drive motor) and 1 W11556657 (Main harness) and 1 W11307535 (Door switch) and 1 8577274 (Thermistor)"

"Arrived on site to replace previously diagnosed parts. Replaced gearcase (W11239857), actuator (W11481722), cam (W10721967), belt (W11239857), valve (W11513255), and capacitor (W11395618) from truck stock. Tested unit, all components are properly snagging and at this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not cooling, no water, and low ice production. Tested unit in diagnostics, evaporator fan would not engage. Inspected evaporator fan and found the blade spinning freely but still not engaging. Due to fan not engaging, temperature in the FC would not satisfy the ice maker thermistor causing low ice production. Also did not circulate air in the RC causing water line to freeze up and stopping water from reaching the dispenser. Replaced evaporator fan motor (W11559968) and tested unit, fan immediately engaged. Unit is now running as designed. Off callback occurs recommend returning with defrost parts. No leaks detected, job complete."

"JFFCF72DKL05 Arrived on site for unit making noise. Upon arrival, customer described noise as a chattering/chugging noise. Entered individual component activation test and found control damper to be chattering louder than normal. All other components sounding within specs. Proceeded to replace WPW10594329 damper. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

KDTE334GPS0 Arrived on site for panel not responding. Proceeded to replace W11120155 control and W11165145 console. Tested unit and now unit is functioning as designed. No water leaks detected at this time.

"Arrived on site for burners not tuned properly or burners not boiling water . On arrival customer stated left burners do not boil water adequately or maintain boiling. Customer had already performed manual flame adjustment. Called tech line to specs on BTU output and performance. Spoke to Glen SR#7739684712. Ran boil tests with multiple pans on multiple burners and boil time is within spec. Recommend using larger burners with lid for faster time. With no lid, 10 min power, 12 min large, 20 min left medium burner. Unit is functioning as designed. Job complete. No parts used."

"Arrived on site to installed previously dishwasher owed and ordered part. Installed cooktop and retested the unit. Unit is operating as designed however, while servicing the unit I found that the unit is missing the feet/leveling legs. I advised the customer of my finding and reported it to the office. No gas leaks observed during service. WPW10535710"

Arrived on site for front left light falling out of cooktop. Replaced front light panel. Verified operation. Call complete.

"Arrived on site to inspect microwave not heating properly. Upon further inspection, I tested the microwave using my tester and found it not heating as designed. I placed the unit in diagnostics showing error code F4E9-magnetron over temp. Cleared the code and retested and I found the magnetron cooling fan is not functioning. I gained access to the fan and magnetron and retested and I tested voltage to the fan and found no voltage going to the fan motor from the MW control. I removed and replaced the MW control and retested and got 120V, but still no fan. I inspected the magnetron and tested it and it is good. I am ordering the microwave cooling fan assembly and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 08/16/24 (KC). W11325603; ordrng 1 W11344874 (MW cooling fan assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Drives on site for refrigerator freezing. Removed shelve. Replaced evaporator cover. Verified operation. Call complete. W11610998

On arrival verified complaint of taking to long to bake. Ran bake cycle and found unit is heating at 320 and set at 350. Replaced temp sensor and unit is now heating correctly. Job complete installed wpw10181986

Arrived on site for range not allowing cooktop burners to stay on. On arrival found stable 250vac connections to all burners. Found burner coils had new thermal limiters style and is caus for burners cycling on and off. Replaced w11396790 element(front left only replaced). Tested burner and found them working as designed. Call complete

"Arrived on site for dryer that will run with out the coin box operating. Inspected unit and work area. The customer had proof of delivery paperwork to show that she was still under manufacturer warranty. The customer plugged in and showed me that the dryer was running absent of the coin box being pushed in. And I went ahead and called whirlpool commercial techline and spoke to Joe (no SR#). He advised that we can try to adjust the coin slot timer and that if that did not work, the timer would need to be replaced. He sent me a video of how to adjust the timer. I followed the instructions, but was unable to resolve the timer issue manually. Ordering the timer in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10521398 (Timer)"

Arrived on site washer not spinning out the cloths. On arrival found suspension rods had failed and tub was leaning to front left. Unit will need W10780045 rods. Rescheduled customer for 08/16/24; ordrng 1 W10780045 (Suspenison)

Arrived on site for a washer making noises per client. Upon arriving ran a diagnostics found that the hot side of the valve was making a loud sound. Replaced valve tested no leaks product works as its designed.Part # w11210459 was replaced and found no leaks call complete.

Arrived on site washer not spinning out the cloths. On arrival found suspension rods had failed and tub was leaning to front left. Unit will need W10780045 rods. Rescheduled customer for 08/16/24; ordrng 1 W10780045 (Suspenison)

Arrived on site for a dryer not powering on per client.Upon arrival found thermal fuse broken and venting kinked and blocking air flow. Replaced fuse wp3392519 and tested dryer. Found it heating as designed. Call complete

"Arrived on site for right front burner not operating. On inspection the cap is missing from the burner, customer had ordered a cap. Installed cap supplied by customer and the burner is operating as designed with new cap. No parts used form us."

"Arrived on site for leaking water from back of unit. Upon arrival, inspected unit and water is shut off at supply. Turned water on and there is no leak from supply. Found crack in tubing. Repaired using tubing WPW10238092. Test unit and is no longer leaking. Job complete"

"Arrived on site to test unit for leaking water. Found no signs of any water leaks from water lines or system. Upon closer inspection found wash basket holes were clogged with hard mineral deposits. Recommend new wash basket, spaner nut and wash plate. Needing autho and office to reschedule. ; ordrng 1 W11510461 (Wash plate) and 1 W11178227 (Wash basket) and 1 W11551646 (Spaner nut)"

"Arrived on site for filter issues. Found filter housing door not closing,diagnosed a defective housing,replaced housing,installed filter,door closing as designed. Used wpw10394053"

Arrived on site for a range flickering display lights per client. On arrival found no loose wires or connections. Customer stated unit would reset time on its own while other time display in home/kitchen area never reset. Found no wires loose in harness or at terminal block. Replaced control w11567368 and I formed customer to keep an eye on display. Unit works as designed call complete

Arrived on site to test unit for console not responding. Found voltage to console was 7.4vdc. Replaced control(W11629914) and now receiving proper voltage. Completed diagnostics and passed UI test. Advised customer to monitor. No leaks detected at this time. Job complete.

"Arrived on site to test unit for panel not responsive. Confirmed issue, inspected junction box for proper voltage, found neutral wire was not secured enough and popped out of the wire nut. Connected the wiring properly and tested unit, all components are properly engaging and unit is running as designed. Noticed door is not being held up by springs and is dropping down, adjusted the spring tension, unit is now functioning as designed, no leaks detected, no parts installed, job complete."

Arrived on site to test unit for wash times changing. Customer stated they usually load different fabric items and some things will be soaking wet and others will be wrung out properly. Advised customer to wash items with other like items of same material or run an additional drain and spin cycle for items that tend to retain more water. Also advised times will change depending on what is being loaded into washer. No stored error codes. Unit completed diagnostics as designed. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site for ice build up in freezer. Found left corner of gasket not sealing to cabinet and large gaps between liner and cabinet. Added adhesive to gaps,remolded door gasket checked door seal good."

"Arrived on site for makes noise when compressor is running. Upon arrival, unit is operating and can here a ticking noise from rear of unit. Inspected evaporator and is clear of ice and frost. Ran diagnostics and forced all components. found noise coming from condenser fan. Found a piece of paper stuck between tubing and condenser fan blade. Fan blade would strike paper as it turns causing clicking sound. Removed debris, inspected fan blade and is good. Test unit and is now operating as designed."

"Arrived on site for making loud grinding sound. Upon arrival,ran diagnostics and got error code F7-E1 tachometer missing. Inspected lower components and found the actuator shifting arm is not switching cam correctly causing cam to grind. Was able to shift cam by hand. Inspected gearcase and there is no signs of oil leaking. Reinstalled components and test unit. And ran a quick cycle. Unit fills and agitates correctly. Drain unit and drains correctly. Ran a drain and spin cycle and unit operates correctly. Unit seems to have intermittent actuator issues. Need to replace actuator, cam and belt. Ordering actuator and returning with prescreened parts. Office to reschedule ; ordrng 1 W10913953 (Actuator)"

Arrived onsite for unit console coming apart. Found console membrane separating not allowing buttons to function. Replaced console. Tested and unit is now functioning properly. Job complete . Used W11660284

"Arrived onsite for no or partial display. Tested and found software glitch not a lcd of screen issue. Found unit not connected to any network and could not download latest updates. Power cycled unit to clear glitch. Then assisted customer in connecting network. Unit is now connected and functioning properly. Notified customer that when unit is not connected to WiFi or can update, it can cause system to glitch. Customer will make sure unit stays connected. Job complete"

"Arrived on site to inspected dishwasher no washing properly. Upon further inspection, placed the unit into diagnostic and found error F4E3 (motor not running). Verified this by running a test. The motor is receiving proper voltage but not running. I replaced the motor and ran a test cycle. Unit is operating as designed. Not leaks observed during service. W11025157"

Arrived onsite for a range displaying an F1E2 error. I verified the error and made sure correct voltage was at the control and all connections were good. I replaced the control and tested the oven. All is working as designed. Call complete. INSTALLED W11620481 CONTROL.

Arrived on site for burneres not lighting correctly . Customer was concerned that all burners are sparking at same time . As well as delay on ovens igniting . Explained sparking is normal on burners and this oven has glow igniters instead of spark igniter and that igniters do have to reach certain temperature before igniting . Stove top burners and oven are igniting properly. No erros in diagnostics found . No gas leaks detected. No parts installed . Job complete

Arrived on site to inspect dryer not powering on. Upon further inspection gained access or the terminal block to check voltage and found that the neutral wire was missing a screw and was not connected. Installed terminal block. Tested dryer and unit is operating as designed. 279320

Arrived on site to inspect dishwater not starting cycle or draining. Upon further inspection placed unit into diagnostics and observed it would not enter diagnostics after closing door. I gained access to the door latch and found the the switch was not secured to assembly. I secured the switch in the right position and retested the unit and the unit is working as designed. No water leaks observed during service. No parts installed.

Arrived on site to install previously ordered part. Upon replacement found incorrect part was sent. Ordering dual valve and filter head. Office to reschedule ; ordrng 1 WPW10238100 (Dual valve) and 1 W10844267 (Housing)

"Arrived on site to install previously ordered parts. Replaced main control W11355232 and during replacement of ui, found that 2 ui are needed. Replaced left side ui W11492275. Test unit and right side small oven operated. Need to order right side ui and replace previous order ed manifolds. Office to reschedule ; ordrng 1 W11492275 (Right side ui)"

Arrived on site to install previously diagnosed and ordered part per previous tech. Formed and installed RC gasket ensuring a proper seal. Unit is operating as designed. No water leaks observed during service. W10830162

"Arrived onsite for unit not heating. Inspected and found magnetron buzzing loudly and breakdown in high voltage circuit. Disassembled and replaced high voltage system. Replaced magnetron, capacitor and diode. Tested and unit is now functioning properly. Job complete . Used w10850446, w11256462 and w10754299"

"Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. The customer advised that since the last repair, the unit has not cool at all in the refrigerator section. He advised that he went ahead and defrost the unit completely prior to todays service. I turned the unit on and found the compressor and condenser fan is running but the evaporator fan not running. I gained access to the evaporator fan and found no ice buildup. I ran the unit into diagnostics and attempted to run the evaporator fan test. I found the evaporator fan would not run. I replaced the evaporator fan and tested the unit. I found the unit working and operating as designed. Call complete. WPW10464673."

"Arrived on site for a refrigerator that is making abnormal noises during operation. Inspected unit and work area. I did confirm the customers complaint and found what sounded like the evaporator fan hitting ice. I gained access to the evaporator fan area and found ice buildup on the evaporator fan assembly from water that was leaking down from the fill tube. I also found that the evaporator fan retainer and fan blade were damaged. I called Whirlpool Techline and spoke to Adrian SR# 7739689099. He advised that the fix for this is a fill tube extension (WP2174755) and to replace the other damaged parts. Ordering the evaporator fan retainer, grommet, blade, and fill tube extension for repair. Ordering parts in the office will need to contact the customer about a return date due to limited parts availability. ; ordrng 1 W11700295 (Retainer) and 1 WP2169142 (Fan blade) and 1 WP2176759 (Fan grommet) and 1 WP2174755 (Fill tube extension)"

"Arrived on site for a range that has no power. Inspected unit and work area. I did confirm the customers complaint upon entry. The customer advised they had just tried to use their oven for the first time and that whole unit turned off and they have not been able to get it turned back on. Ask the customer if they had tried resetting the breaker and advise that they tried checking all the breakers in the garage, but could not find any breakers that I tripped. I walked outside and checked the 240 V breakers and found the range head tripped. Per whirl pools recommendations, they have been advising to replace both the bake and broil elements for repair. Ordering both parts in the office. Will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W10856603 (Broil element) and 1 W11182108 (Bake element)"

Arrived on site for a dryer that will not start a cycle. Inspected unit and work area. The customer advise that Rent-A-Center had given them a loaner dryer and that the dryer was outside on the back patio. I went ahead and took a photo of the model and serial information and found the door switch had been broken causing the issue. I replaced the door switch but was unable to test the unit due to the unit being outside. The customer stated that Rent-A-Center would be coming by tomorrow to return the rental and install the old dryer. Advise the customer that the unit should be working. An operating as designed. Call complete. WPW10237959

"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I tested the ice dispenser and the motor failed to come on. I gained access to the dispenser motor and jumped the ice maker with my jumper wire (ice box cover switch) and retested and it came on. I tested the ice box switch and it is good. I inspected the connectors and they were good. I removed the toeplate to gain access to the harness at the bottom left hinge and inspected the harness and found it good. When I touched the UI harness connector, the UI turned off and came back on. I found the wires in the harness are crimped (photo) and possible broken inside causing intermittent connections. I tested the connections several times and the ice dispenser was intermittent as well. Each time I touched the connections, the UI would chime as if it were turned off and then back on. I attempted to adjust the connections/harness and the unit continued to operate intermittently. I am ordering the left FC door and CNOTE-AUTHORIZATION and office to schedule return service. No water leaks observed during service. No parts installed.; ordrng 1 LW11202405 (Left FC door) and 1 CNOTE (AUTHORIZATION FOR DOOR)"

Arrived onsite and found unit never entering defrost on its own. Ordering control to repair. Verified heater harness is correct and connected. ; ordrng 1 W11546609 (Control)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, access valve and drier. I evacuated the system then cleared the system with Nitrogen. Removed and replaced the mentioned parts and vacuumed the system down to -30/0psi. Installed 53g of R600 refrigerant and monitored the unit. While testing, I found the FC evaporator fan rattling/vibrating. I gained access to the fan and found the defrost bimetal in the incorrect placing on the evaporator and corrected. Also found the evap,cover vibrating against the system tubing. Evaporator has a good frost pattern. I adjusted the suction line and cap tube and reassembled the FC section and tested. Unit is operating as designed. I recommended the customer allow the unit to cool for 24 hours before placing items back inside. No water leaks observed during service, job completed. W11506635, WPW10143759, w11557425"

"Arrived on site to inspect dishwasher door falling down. Upon further inspection, I tested the unit and found the door falls open. I pulled the unit out to expose the hinges and found the right hinge spring broken. I removed and replaced the right hinge assembly and retested. Unit is operating as designed with no error codes. W11712996"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that water has been spraying out from the top of the FC door. I found wet and dry water streaks on the front of the FC door (photo) and no ice being made. There are no water lines at the FC door hinge and I suspect the ice maker fill tube is damaged inside the door as theres no water/ice in the ice maker tray (photo). I tested the ice maker and fill tube and when the water was supposed to dispense into the tray, water began to flow from the top of the FC door between the plastic liner and outer casing (photo). I contacted techline and spoke to Robert. I advised of the complaint and my findings and was advised to order the FC door and provided SR#7739694162. I am ordering the left FC door and office to schedule return service due to the availability of the part. No parts installed and ice maker turned off for safety.; ordrng 1 LW11026425 (Left FC door)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker failure, ice fan failure and hv control failures, I removed and replaced all three parts and tested the ice maker in tests 56, 57, and 59. Tested the ice fan in tests 36 & 59. Unit is operating as designed. No water leaks observed during service, job completed. W11658802, WPW10675033, W10846539"

Arrived onsite and found unit not heating brand new install. Found outlet not mounted to the wall and 86 volts across l1 and l2 in standby. Advised that the power supply needed to be correct for the dryer to work properly.

Gate #0606. Arrived on site for unit not making ice. Bucket is full. Customer says door was damaged be used last tech didnt level it. Removed from wall. Found floor is not leveled. Icemachine not set up to be pushed back all the way. Must leave door section out. Replaced external pump. Verified operation. Ordering door. Office will call. ; ordrng 1 W11346787 (Door) and 1 W11367891 (Door wrap)

Arrived on site with new console for time being off. Replaced console. Verified operation. Call complete. W11670543

"Arrived on site for freezer Icemaker not working, customer used a heat gun on the icemaker and it started working again. Also water not as strong as before. Removed icemaker and found evidence of coated being lost. Ice wont slide. Replaced icemaker and triple valve. Verified operation. Call complete. W11495416, W10886939"

Arrived onsite and found unit operating with ongoing sudsing issue. Cleared suds with cooking oil reactant. Advised customer on product use and maintenance procedures to prevent overflow leaking all checks good. No leaks observed at time of service. Also secured proper hi loop to prevent backflow overflow.

Arrived onsite for repeat acu processing failure indefinitely and called techline not onsite due to time constraint and was advised on following service pointer w11676474 and provided sr# 7739694120; schdld next appmnt for 8/15 THU !

"Arrived on site to test unit for front right burner not igniting. Upon arrival found the front right burner head is not fully seated. Burner head is in the wrong spot, swapped the two front burner heads, now it is seating properly. Tested ignition, all burners are now igniting properly and unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for no power. Upon arrival customer stated breaker was tripped while unit was not in use. He tried to reset but still no power. Checked breaker and found it tripped, reset breaker twice, unit has power. Ran a cycle, unit is heating properly. Inspected unit found no loose connections, no pinched or broken wires and no evidence of a short. All indications point to a breaker issue. Advised customer to contact builder so builder can replace the breaker due to nuisance tripping. At this time unit is running as designed, no parts installed, job complete."

#4305 Arrived on site and replaced previously diagnosed harness(W11643701). Unit is now working as designed. No leaks detected. Job complete.

WTW4855HW3 Arrived to inspect non-completion. Service test mode had F0E5 as the only stored error code and I cleared for testing. I found no issues with the lower gear case area and associated parts and inspected the wash plate. There was a slight amount of debris within the inner driveshaft area and I removed. I recalibrated and tested and the machine operated as expected. No leaks observed during service.

"KUIX535HPS00 Arrived to inspect noise. I found the machine in customer mode and nearly full within the bin, being partway through production of a slab. Watching the completion of the slab, I found the unit operated as designed and generated normal sounds of production and harvest. I advised the customer the sounds heard were normal for this type of machine and that they were not cause for concern. Operational test good, no leaks observed during service."

WRS315SDHZ08 Arrived to install previously diagnosed and ordered parts. I installed both doors and found the FC door had been incorrectly molded during manufacturing and the upper part of the liner would contact the cabinet liner. Office to order FC door and contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 LW11255360 (FC Door)

WED5605MW0 Arrived to inspect no heat. I verified the issue and found the high limit open. I installed both components from the MFG supplied kit and tested. I advised the customer about venting restrictions. Operational test good.

Arrived on site to install triple valve diagnosed by previous technician. Replaced triple valve and found no improvement in flow. I examined the ice and found small cubes. I moved the unit out to check the isolation valve and found the supply line was folded. Straight line and added some zip ties to keep it from kinking again. Tested flow and found flow within spec. Unit working as designed. Parts used - W11495416.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I confirmed no water in the mold and the fill tube was frozen causing the issue. I replaced the fill tube heater. I did find a burned spot in the old heater causing it to be open and not work. I found the icemaker filling properly now. I replaced the FC rails that were preventing the door from closing properly. When the rails were removed the door switch actuator fell off. The switch will need to be replaced. Ordering W11396033 switch. RS for Mon 8/19/2024 per the customers request. INSTALLED W11668671 FZ DOOR BRACKET SET & W11087201 FILL HEATER.; ordrng 1 W11396033 (Switch)

"Arrived onsite for a washer with the basket slipping to possibly replace the hub. I was able to pull the wash plate but the inner shaft from the gear case came out with it. I started disconnecting everything to replace the gear case but I could not get the gear case to separate from the basket. It moved about an 1 1/2 and stopped. The tub, basket, filter, and screw will also have to be ordered and replaced. I left the hub screws and the gearcase screws in a baggie inside the machine along with the old hub and wash plate. Ordering W10752719 basket, W11219115 tub, W11568797 filter, & WP8533928 filter screw. Office to RS. NO PARTS INSTALLED.; ordrng 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (Filter screw)"

Arrived onsite for oven with damaged glass doors. Upon arrival I found the outer glass door to be shattered and inner door still intact. I replaced the outer glass door and vacuumed all glass debris. Unit is now functioning as designed. Call complete. INSTALLED WPW10634271 GLASS DOOR.

Arrived onsite for a dryer that turns on but will not tumble. I found the motor humming with good voltage to it but it would not start by itself. I found if the drum was spun by hand it would tumble. The motor needs to be replaced. Ordering W11126010 motor & WP697772 blower wheel. RS for Thu 8/15.; ordrng 1 W11126010 (Motor) and 1 WP697772 (Blower wheel)

Arrived onsite for a refrigerator thats leaking water the RC. I found the evaporator overflow pan iced over causing the issue. I found the coils clear. I found the RC door gasket at the lower hinge not sealing and a huge gap. I straightened out the gasket and cleared the drip pan and hoe. All other functions are working as designed. Call complete. NO PARTS INSTALLED.

"Arrived on site ,replaced suspension rods W10780045 . Ran diagnostics and found unit is not spinning . Found broken drill bit in propeller. Removed obstruction. Reran calibration and test wash . All checked normal. No water leaks detected at time of service. Job complete"

Arrived on site for light out in fresh food section . Ran 74 test . All checked normal. Did power reset . Led is not lighting up. Ordering light assembly and trim . Call to set return . No parts installed . ; ordrng 1 W11032353 (Cover) and 1 W11048980 (Assembly lamp) and 1 W11032355 (Cover trim)

Apt 11305Arrived on site for water leaking behind icemaker . Found icemaker over flowing and one large cube . Large ice build under icemaker . Replaced valve W11645245. Removed ice build up . Replaced ice maker W11700250. Ran harvest test . IM harvesting and filled properly. No leaks detected at time of service . Job completed

"Arrived on site for loads smelly after wash . Ran diagnostics. No error codes . Passed test washes . Filling and draining properly . Drain hose installed properly . Couldnt duplicate and errors . Instructed on load selection,soap use ,keeping door open . No water leak ps detected. No parts installed . Job complete"

"Apt 164Arrived on site for unit shutting off or not starting . Ran diagnostics after powering off . 6-1, 6-2 errors . Found stuck key pad in ui test mode . Replaced ui and control W11565024, W11378949 . Reran diagnostics, and tried other cycles . All checked normal. No lint build up . Job complete"

"jbrfr30igx10 Arrived on site for unit not working. Upon arrival, customer stated unit works and cools but the water dispenser will not work. Upon arrival, water dispenser is working. Tested on multiple occasions. Entered diagnostics and found thermistors are within range and all other components activations are responding. Called techline and spoke with Aaron SR# 7739689754 and stated no recommendations. As a pre caution, I entered diagnostics and set it to Basic Mode for the defrost cycle to prevent reservior freezing. Proceeded to inspect seal and found top left corner of door not sealing to unit. Door needs to be adjusted. Office to reschedule with 2nd man. ; O-emld tckt"

"Arrived on site. Installed new door,found door shifting to the right towards hinge,door out of alignment to cabinet,attempted to adjust unsuccessful took pictures uploading pictures,sent pictures to tech support per tech support to try replacing hinges if same issues pictures will need to be taken of hinges,hinge screw holes to cabinet and sent to tech support. Used w11346787SR#7739693563; ordrng 1 W11176752 (Top hinge) and 1 W11176753 (Lower hinge)"

"MVW7232HW0 Arrived on site to replace ordered parts. Proceeded to replace W11449841 gear case, W10734521 slider and W10754448 clutch. Ran unit in diagnostics and now unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for water not dispensing. Tested dispenser can hear valve energized,removed line connection water in tube,diagnosed a defective water valve. Replaced water valve in fresh food compartment,tested water dispenser water dispensing as designed. Used w11482383"

"WRS315SDHZ04 Arrived on site for unit not cooling. Upon arrival, all mechanical parts running but no frost pattern on the evaporator coil. No dye present on both coils and all joints. Attached gauges and found 0 psi on low side and 250 on high side. Called techline and spoke with Drew SR# 7739694077 and advised to go back on site with another UV drier. Before installing any parts, call back onsite again to document. Techline had training meeting so was not able to perform onsite documentation. Weighing call for 2 hours. 134a sealed system repair. Ordering W11506635 access valve, Wpw10143759 UV drier, W10507884 compressor and WP2188823 evaporator. No water leaks present at this time. Office to reschedule ; ordrng 1 W11506635 (Access valve) and 1 Wpw10143759 (UV drier) and 1 2hour134a (2 hour 134a) and 1 Nitrogen (Nitrogen) and 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator)"

"MVW4505MW1 Arrived on site for unit not running. Upon arrival, enter diagnostics and found F8E6 water hazard and F9E1 long drain. Cleared codes. Proceeded to inspect bottom of harness and found drain harness severed (picture attached). Ordering W11643701 lower harness. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11643701 (Lower harness)"

Arrived on site to diagnose range not heating. On arrival customer told me someone else had already come and serviced unit. No repairs needed or rendered. Call completed.

"Arrived on site to diagnose washer that is not progressing in cycle, just fills and empties. I tested the unit and confirmed unit is not agitating. I checked errors and found F1E1 for control failure, and also pressure system fault. Replaced control and retested. Verified unit fills properly and does continue on in the cycle. I did notice the pressure hose was a little folded where it meets the control and I straightened it out. If any pressure issues return we can replaced the harness / pressure tube. Repair completed. Parts used - W11607637."

"Arrived on site to diagnose noisy refrigerator. Customer showed me a video of a loud buzzing sound that would go on for a very long time. Checked evap fan and found nothing abnormal with the fan. I heard the noise faintly at first, but traced it to the condenser fan. I adjusted the level of the unit and this stopped the vibration coming from the condenser fan. The noise is the condenser vibrating on the cover underneath when condenser fan is on. After leveling I couldn't get the noise to return, with fan running. Unit now working as designed. No parts used. Repair completed."

"Arrived on site to diagnose cooktop with orange flames. Examined unit and tested. On original test I could not duplicate any orange flames, flames were pretty average. I changed out the regulator since flames were all a little weak. I also advised on common causes of orange flames and contamination. At this time unit working as designed with proper flames. Parts used - W11087445."

Arrived on site to replace dispenser due to having a broken door. Homeowner moved in and found no door was on their dispenser. Replaced dispenser assembly and tested. Verified proper operation. Parts used - W11705151.

"Arrived on site to follow up on range not heating correctly. Customer clarified that they tried to bake on 400, but unit stuck at 350 on display and never finished preheat. I tested and found no error codes present. I ran a bake cycle set to 400. I found unit was heating, but the light kept coming on and off at random. Replaced control to resolve both issues. Retested and verified a proper preheat and light working properly. Parts used - W11536793."

Arrived on site for clock losing time. On inspection the the clock was 20 minutes head. Saw that the wifi was started but the installation was never completed. Informed customer that the issue is IOS update issue. Customer wants the UI changed out because it has fixed the neighbors unit. Explain that a update would fix it to. I Installed a new UI and gave customer WP wifi # TO call of they have any issues. The oven is operating as designed W11616680

Arrived on site for dishwasher not drying dishes. On inspection found that np Rinse Aid was being used. Informed customer that Rinse Aid is needed to help dry the dishes. Tested the heating element and it was 6.7 amps during test cycle. Heating element is white due to the use to much soap. Informed customer on how to clean the element due to over soap. No parts installed during service.

Arrived on site for dryer not working. On inspection found that the L1 of the power cord was shorting out on the terminal block cover. Repaired the L1 and replaced the terminal block. Tested the unit and found no error message on the unit and I heated the unit for 10 minutes. The dryer is operating as designed. 279320

Arrived on site for oven en with gap on door. O. Inspection I can not find gap on the door. Heated unit up to see if there was any heat escaping out the door. Found no heat escaping from the door. Heated the unit ton350?with no heat was escaping drom the unit.The oven is operating as designed and no parts were installed during service.

Arrived on site for cooktop moving on counter top. On inspection the oven is Installed right below the cooktop and has to be removedto workon cooktop. Ordering the brackets and screws. Office to reschedule when part arrives. ; ordrng 2 WP3801F935-51 (Bracket)s and 2 WP7101P062-60 (Screws)s

Arrived on site to test unit for lid not locking. Found latch not engaging. Replaced strike(W11457841) and latch(W11700916). Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site for dispenser leaking rinse aid. Also leaking from vent section. Removed door panel. Confirmed evidence of leak from vent and dispenser. Replaced vent, dispenser, and deflector. Cleared F10e2 code. Verified operation. Call complete. W11412300, W11545290, W11649995"