"On arrival verified complaint of tripping breaker. Took a photo of mod/Ser tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. Verified voltage and polarity are correct, On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight no twists in power cord removed). Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL7741129024 and spoke to safety, and submitted picture of breaker and advised of sp W11525530 for GFCI manufacturer. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element, broil element, and main. Parts are labeled and set to be returned per wpl safety request?"

"Arrived on site four a refrigerator that is leaking water and wont make ice. Inspected unit and work area. The customer explained that the unit we'll go several weeks without making eyes and then we'll make ice for a week or two before quitting again. She also advised that the unit is leaking water from their drip tray onto the floor. I did confirm the customer's complaints and tested the ice maker. I found the icemaker harvest with the door opened. I also found that after opening the door, water dribbled from, underneath the drip tray down the front of the freezer door onto the ground. I removed the drip tray and found minimal water underneath the drip tray in the cover but found water coming out from under the cover. I lifted the cover and found waterthrought the entire bottom of the dispenser area. I gained access to the fill tube and attempted to dispense water. I found no leaking from the dispenser tube or dispenser itself. The customer advised that it usually tends to gather moisture when the unit is not making ice and will stop when the unit does make ice. I checked the bottom of the freezer door and checked the wire harness. I found one of the wires barely hanging on and split. Ordering the freezer door and the office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed. ; ordrng 1 LW11037733 (Stainless freezer door)"

WOD51EC0HS20 Arrived on site for a oven with display issues. On arrival client said he decided that he was going with his insurance company to replace it and didn't want any services from us . He apologize for any inconvenience. No service charge no parts used.

"Arrived on site for range tripping breaker when oven was used. On arrival confirmed issue and found breaker would trip only when range was in bake preheat cycle. Found 246 L1-2, 123 L1-n & L2-n, 0 g-n. No voltage drops found when under a load. Amp draw to bake was 10 and 14 for broil. Reported findings to safety team sr#7741067629"

Arrived onsite for unit taking long time to dry upon further inspection tested unit with vent disconnected air flow is good tested with vent attached no air is flowing advised customer to have vent clean unit is working as designed

"Arrived on site to inpsect washer making speaking sound during spin. Upon further inpsection, I gained access to the underside of the washer and found that the belt had been slipping on the pulley. Replaced the belt and splutch assembly. I calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W10721967 W11239857"

"Arrived onsite for unit not draining. Found unit locked and full of water. Could hear pump energizing but not moving water. Manually drained water. Found no obstruction but drain pump is rattling. Ordering pump. Set to return Monday the 17th. Unit will be accessible at rear of home, customer not be available. We do have permission to work on unit. Took pic of location. ; ordrng 1 W11399437 (Pump)"

Arrived on site to test unit for odd smell. Found strong odd smell coming from top panel gasket. Ordering new gasket and office to reschedule. ; ordrng 1 2217296 (Top panel gasket)

Arrived on-site for dishwasher leaking. Found no error codes or leaks while in diagnostics or quick wash cycle. Customer said it only happened once. Since then she used less soap and it has not been leaking. No parts used.

Arrived on-site to install ordered parts. Installed control(w11603810) cycled unit and calibrated also. Unit is operating as designed.

"Arrived on site to test unit for not working properly, tested unit found water in basket and drain pump not engaging, inspected pump and found wire broken, replaced harness and tested, unit is now running as designed no leaks detected job complete installed W11643701"

"Arrived on site for scratcher console . Also found door panel dented . Replaced door panel and ui console W11505444,W11632728. Ran diagnostics all checked normal. Nomwater leaks detected. Job complete"

"Arrived on site. Removed front cover found broken wire to grid cutter,prev tech did not order,ran diagnostic water filledmwater pan ran recirculating pump passed ran compressor test passed,replaced defective grid cutter ran a normal cycle water not fully filling pan due to water sensor in pump replaced pump,assembly unit working as designed. W11542867,w10919199"

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11245674 main harness. Upon replacing found burner wire that arced on the chassis (picture attached). Tested unit and now unit is functioning as designed."

"Arrived on site to test unit for noise. Upon arrival customer stated every time fan is engaged, noise appears. Entered diagnostics and ran test 3, fan engaged with no noise but when diffuser engaged customer confirmed that is the source of the noise. Replaced diffuser (W11236851) and tested unit, noise has been eliminated and unit is now running as designed, no leaks detected, job complete."

"Arrived on site for customer complaint of unit making a clicking noise and not washing, found plastic style actuator had lost position in splutch. I replaced actuator, ran calibration, unit tested good. Part used w10913953"

"Arrived on site for a cooktop that has a cooktop on light on consistently. Inspected unit and work area. The customer advised that they have that issue, and one of their knobs is hard to turn and is having a hard time turning on. I tested all switches and found the front right. Switch hard to turn and the left rear switch, causing the surface light to stay on. I replaced both parts and tested the unit. I found the unit working and operating as designed. Call complete. W11661906 and W10857622."

"Arrived on site to test unit for not working properly, customer stated that she has to recalibrate unit every couple of days to use it, inspected and found control acting erratic, will need to replace control to fix issue, ordering parts rescheduled for /3/21; ordrng 1 W11603810 (Control) and 1 W11481722 (Shift actuator)"

"Arrived on site for drain pump making noise and not draining. Upon arrival, found standing water in the tub. Cleared all water and accessed drain pump and found foreign objects obstructing the impeller. Removed debris. Checked error codes and found F8E4 drain motor failure. Cleared code. Ran diagnostics and passed with no issues. Customer also mentioned the upper rack is rusting and is not fastened to the rails. Ordering WPW10546503 upper rack adjuster (2), W10919676 clip adjuster, W10728863 upper rack, W11259785 left rail, W11259786 right rail, WPW10195840 position adjuster (2) and WPW10195839 tether clips. No water leaks detected at this time. Office to reschedule ; ordrng 2 WPW10546503 (Upper rack adjuster)s and 1 W10919676 (Clip adjuster) and 1 W10728863 (Upper rack) and 1 W11259785 (Left rail) and 1 W11259786 (Right rail) and 2 WPW10195840 (Position adjuster)s and 2 WPW10195839 (Tether clips)s"

Arrived on site for oven flashing error code . Found ui unresponsive to commands. Replaced ui console W11460597. Ran diagnostics microwave is heating to wp specs and oven preheated . Job complete

Arrived on site for refrigerator not making ice. Found wires under the door were broken. Will need new door. Office will call to schedule once part comes in. ; ordrng 1 LW11202405 (Door)

Arrived on site for temperature issues. Upon arrival customer states that intermittently the oven does heat and temperature seems to be getting too hot. Ran diagnostics and get error code F6-E4 ui to control state status. Replaced control W11261167 and console W11600321. Test unit by preheating oven to 350. Unit preheated and began cycling. Unit operating as designed. Job complete

"Arrived on site for standup freezernot cooling. On arrivali confi4med issue and found fc at room temp. I then found no frost build up on evap coil but fc evap motor was running. Amp draw to compressor was 6amp but would only stay on for 10 se onds before compressor would lock up and shutoff. Found uv dye leak on dryer but found compressor failure was due to the amount of time unit had been failing for. Informed customer we would need office to reschedule in order to preform a sealed system repair. Ordering w11572047 evap coil, w11547313 compressor, wpw10143759 uv drier, and w11506635 access valve.; ordrng 1 w11572047 (Evap coil) and 1 w11547313 (Compressor) and 1 wpw10143759 (Uv drier) and 1 w11506635 (Access valve)"

Arrived on-site to install ordered parts. Installed cooling fan(w11248652) tested oven on bake and broil and oven is working as designed.

"Arrived on site to test unit for little to no ice production. Found error E5. Ice box fan engaging. Temps are correct in compartments. Found fill tube was frozen. Thawed fill tube and ice maker now filled properly. UI display is starting to go out. Lights in RC are out. Replaced FC moduke from truck stock. Recommend UI, ice maker, valve fil, tube heater and updated LED kit. Scheduled for 03/20. ; ordrng 1 W11683243 (LED kit) and 1 W11087201 (Fill tube)"

"Arrived on site to replace previously diagnosed control and vent, replaced and tested unit is now running as designed no leaks detected job complete installed W11683480, W11682810"

"Arrived on site to test unit for tripping breaker. Upon arrival started a 500? bake cycle and monitored, unit reached 500? with the breaker not tripping and ground still attached. Stopped cycle and let hot air escape from cavity, started a broil cycle at 500?. Alternated between bake and broil cycle for an hour, breaker did not trip. Contacted techline to document SR#7741132564. Per techline the issue is with the breaker and not the unit. Recommended to provide builder with TSP W11525530 breaker tripping nuisance. Contacted GC, per GC information will be provided by email. No one on site for signature. Unit is running as designed, no parts installed, job complete."

Arrived onsite for unit needing shelves and pans replaced. Replaced and tested. Customer will monitor. Job complete

Arrived onsite for filter latching broken upon further inspection found no broken latching for removing filter explain to customer how the latching work unit is working as designed

"Arrived on site to diagnose built in freezer making noise. Customer said the homeowner could smack the unit and get the noise to stop. On arrival neither me or the builder could hear or duplicate any noise. No video was available. Called tech line who also would need video to further diagnose. I changed the defrost setting to standard, and advised the builder to capture video if noise comes back. Only observation of note was that a good amount of the interior did seem to have some glazing on it, so this may be contributing to the noise. Changing defrost mode should assist, customer will follow up woth video if not. No parts used."

"Arrived on site for customer complaint of unit tripping the Gfci portion of the breaker. Called techline, amp draw is 10.7 on L2 and 10.5 on L1, unit tested good for over 45 minutes while in the house at multiple different temperatures, 350, 450, and 500 Techline SR number 7741129771 techline had no recommendations at this time. Called safety to see if they wanted to do anything, safety said they would look into this and call customer with next steps."

"Arrived on site for customer complaint of unit not completing cycles. When I arrived, I found both hot and cold water valves at the house supply were not fully on and the unit was not fully plugged in. I ran an entire quick wash cycle, unit locked, filled, washed, drained, and spun with no issues. Instructed customer to watch her load sizes, as well as clean unit with cleaning cycle."

"Arrived on-site for dishwasher, not cleaning dishes. In the upper rack per customer on arrival, confirm failure and found that the motor was working as designed. But the upper spray arm was broken as well as the upper supports Were broken for the upper rack and lower rack. Stoppers were also broken ordering Wp8268645 lower supports(4x), W10888592 upper supports(4x), wpw10498900 upper spray arm, W11607104 upper spray tube, WPW10082861 stoppers(2x). Office reschedule once availability of parts is known; ordrng 4 Wp8268645 (Supports)s and 4 W10888592 (Upper Supports)s and 1 wpw10498900 (Upper spray arm) and 1 W11607104 (Upper spray tube) and 2 WPW10082861 (Stoppers)s"

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11527432 RC LeD. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

Arrived on site to test unit for no ice production. Found ice maker not responding. Replaced ice maker(W11548540) unit completed harvest with no issues. Ice maker filled s designed. No leaks detected. Job complete.

"Arrived on site to inspect the dishwasher not draining. Upon further inspection, I gained access to the drain pump and found that there was debris caught in the impellers, preventing the pump from operating properly. I examined the drain pump and found that the impeller was damaged. I replaced the drain pump and reassembled the unit. I tested the dishwasher, and the dishwasher is operating as designed. No water leaks were observed during service. W11412291"

"Arrived on site to test unit for locked and uneven doors, tested unit found d unit locked, cycled power and it unlocked, adjusted door to within tolerance unit is now functioning as designed, job complete no parts installed"

"RF362LXTS3 Arrived on site for a range not working correctly. On arrival client said he unplugged range for a week and when connecting back, the product started working as its designed. He also showed me a picture of top burner working at one time but bottom burner not working. I ran diagnostic and found F5E1 i tested motor it was reading correctly. Then I checked continuity of the latch motor and the electrical connections between oven control and motor continuity was present I replaced control board . I tested all burners ,bake ,and broil product works as it's designed."

Arrived on site to test unit for no ice production. Found water filter was not inserted all the way preventing unit from getting water. Secured filter and reservoir now filling but recirculation pump not engaging. Verified pump receiving proper voltage. Replaced pump(W11542867) and unit is now working as designed. No leaks detected. Job complete.

WRX735SDHZ10 Arrived on site for a refrigerator with the display not working and not cooling. On arrival verified issue no power on the ui display and not cooling. I replaced main control and the ui display refrigerator powered back on. I ran diagnostic test on all features they all passed i removed evaporator cover and frost pattern was looking good . Tested water despenser worked great product works as it's designed no water leaks visible from main water supply.

"Arrived on site to diagnose dryer with no power. Tested incoming voltages and found good power. Removed lid and found UI and Latch disconnected. Connected both components and tested unit. Verified proper operation and everything working as designed. Repair completed, no parts needed. Empty home, Noone on site to sign for ticket."

Arrived on site to follow up on dishwasher leaking. Saw video and found drip coming from above inlet valve. Ran unit and found a tiny drip coming off the inlet valve solenoid. Replaced and confirmed no further leaks present. Parts used - W11434044.

"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the control and tested the unit. I found very, very low water flow coming through the cold water valve when running the auto test. I checked water pressure from the wall and found adequate water pressure, but found the valve completely clogged with debris. I replaced the inlet valve and tested the unit. I found the unit working and operating as designed. Call complete. W11210463 and W11603810."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete. W11692161.

Arrived on site to test unit for lights not working. Found FC light was bad. Fixed lighting using led kit(W11683243). Unit is now working as designed. Job complete.

"Arrived on site for unit smelling like sewage. Upon arrival, confirmed bellow is mold free and no abnormal scent present inside tub. Continued to inspect standpipe and drain and found 6 inches going down standpipe with no mold/mildew on the tip of the drain hose. Ran 2 drain cycles and did not smell. Continue to use bleach and poured 16oz down standpipe. Ran consumer cycle and started smelling from the standpipe with the bleach smell. Called techline and spoke with Joe SR#7741132141 and stated the smell is not coming from the unit and its coming from the standpipe. Call documented. Unit is functioning as designed . No water leaks detected at this time. No parts needed"

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise and i found, from the video, that while the unit is agitating, the washplate/agitator barely move and the clothes don't move. I placed the unit in diagnostics showing error code F0E3-overload. I cleared the code and continued with testing and while testing, I could hear any abnormal popping noise during agitate and spin. Once testing was completed, I tilted the unit back and gained access to the slider and clutch and found both worn (photos). I advised the customer of my findings and contacted techline and spoke to Boyd. I advised of the previous repairs, SR number, and my findings. Boyd provided a text to my cell phone and I provided photos of my findings with the slider and clutch. Boyd recommended replacing both parts and if there is play in the gearcase, to repalce it as well. Boyd documented my findings onto the same SR#7740967700. I am ordering the clutch AND CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 03/19/25 (KC) PM call. No water leaks observed during service. ; ordrng 1 W10754448 (Clutch) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site to test unit for tripping breaker. Found L1 in junction was loose which may cause arcing. Inspected harness and found no signs of arcing or grounding out. Secured L1 connection and completed diagnostic cycle with no issues. Customer stated breaker will trip when unit is not in use. Garbage disposal is attached to same electrical system and shares a breaker with dishwasher. No parts replaced at this time. Unit is working as designed. No leaks detected. Job complete.

"Arrived on site to diagnose unit with no power. Found the breaker tripped. Reset the breaker, tested the unit, and confirmed all burners and the oven are functioning properly. Job complete. No parts used."

"Arrived on site. Found d freezer not freezing,per customer loud noise when compressor would power on would some what cool then warm up and start over again,diagnosed a sealed system issue ordering a new compressor and evaporator in case needed. ; ordrng 1 W11598432 (Evaporator) and 1 W11547313 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 WPW10594330 (Damper control)"

Arrived on site to diagnose refrigerator making loud noise from FC. Examined compartment and found evidence of leak coming from icemaker fill tube guide. Verified water running down the back when it fills. Added some silicon around the tube to seal it and stop the run. Verified unit working as designed at this time. Repair completed no parts used.

Arrived onsite for gasket on range cooktop upon further inspection replaced cooktop unit is working as designed

"Arrived on site for customer complaint of error code, found F1E1 error code in diagnostic mode. Found failed control board. Ordering control board. ; O-emld tckt"

Arrived onsite and found unit operating with failed defrost function. Initiating manual defrost. Advised maintenance on manual defrost and signed waiver. Returning with defrost c9ntrol parts to verify waring harness continuity and connections.; schdld next appmnt for 3/17 MON !

"Arrived on site to inspect wall oven microwave combo unit with the microwave door not closing and light staying on. Upon further inspection, I found the microwave heating element support broken and the element resting on the bottom of the microwave. Using an element support from my van stock (W11724411), i installed the support and adjusted the element, and then using my microwave tester, I tested the microwave and found it operating as designed. The customer advised that once the microwave is done and they remove their items and the unit is off, after approximately 20 minutes or so, the unit will begin to chime as if it had just finished cooking in the microwave. I placed the unit in diagnostics and checked for error codes and found none stored. I could not get the unit to duplicate the issue. The customer also advised that the unit will reset itself randomly and provided a photo of the units display when it reset. Also, the customer advised that they have to push in on the microwave door to get it to close. I had the customer demonstrate on how they close the door and they 'gently' closed it and then pushed in on the right side to get the interior light to turn off. I advised the customer that, per the manufacturer, the door should be allow to 'slam' closed and I demonstrated on how it should be allowed to close. Also advised that the switch on the right side interlock could be slightly shifting causing it to not recognize that the door is closed. Due to the issues with the unit resetting itself and turning itself on and chiming, I am ordering the control panel. When I return to replace the panel, I will adjust the switches as well. Due to the availability of the panel, office will need to schedule return service once it arrives.; ordrng 1 W11598176 (Control panel)"

"Arrived on site to test unit for no heat. Upon arrival customer stated unit stopped heating completely. Verified issue, no heat. Igniter is not glowing. Gained access to internal components, tested all fuses and found thermal fuse reading open. Replaced fuse (WP3390719) and tested unit, igniter is now glowing and burner is igniting. All components are properly engaging and unit is now running as designed, no gas leak detected, job complete."

Arrived onsite and found unit operating with f7e1 error. Reset control in diagnostics which restored heater function. All checks good. Unit is now operating as designed. No parts.

"Arrived onsite for previously diagnosed parts. I replaced the gearcase, splutch, belt, Hub, and actuator. I recalibrate the unit and tested unit. Unit now tests good and will complete cycles. I verified with the customer aswell to show that it will now agitate. Unit now operates as designed. No leaks present. Call complete. Installed W11454734 Gearcase, W10721967 splutch, W11481722 Actuator, W10528947 Hub, WPW10006384 BELT, and W10902814 Washplate."

"Arrived on site to diagnose refrigerator making compressor noise. On arrival listened to video provided by maintenance. Noise matched fan noise coming from FC. Adjusted evaporator cover and noise stopped. Source of noise is vibrating evap cover. Noise is gone with cover adjustment, but if it returns we can add some sound pads to the fan bracket. No parts needed. Call completed."

Arrived onsite for oven tripping breaker. Oven tripped the breaker once at 185 degrees. I flipped the breaker back on and unit ran to 500 degrees and is holding. Moisture is present in the elements and indicates a burnoff was never performed. After both ovens reached 500 degrees they are holding and I advised the customer to run the unit for 2 hours before shutting off. Customer understands and will let the burnoff be performed. Call complete. No parts installed.

Arrived on site to diagnose dryer making grinding noise when running. Spun drun and heard noise coming from the blower wheel. Removed housing and found 2 bra wires wedged into the blower wheel. Removed wires and tested. Confirmed noise is gone and unit working as designed. No parts needed. Call completed.

Arrived on site to test the oven for baking issues. Tested the unit and found it heating to the correct temperature. Demonstrated to the customer how to calibrate the oven if needed. Advised the customer to bake her cornbread on rack position 1 or 2 for better bottom heat distribution.

"Arrived on site to replace the bake igniter, bake burner, and screws. Successfully replaced all parts, tested the unit, and confirmed it is igniting on the first attempt. Job complete."

Arrived onsite for unit valve leaking & drain pump running constantly upon further inspection found valve at wall side is broken/leaking advised customer he needs to get maintenance from the apartment complex immediately to fix the issue with the valve

"Arrived on site to replace the blower fan. The high riser was completely locked. Contacted the number listed on the work order and spoke with someone who provided me with Tylers number. Spoke with Tyler, and he said he would work on getting me access to the unit. Waited outside for 30 minutes, but access was still not provided. Sent a text to Tyler informing him that I would need to move on due to the extended wait time. Advised Tyler to contact the office to reschedule so we can gain access to the building.; O-emld tckt"

"Arrived on site to test unit for flames too high on low, tested unit and found the low needed to be adjusted, adjusted per customer request, unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site to test unit for not spinning clothes dry and water in the tub. Upon arrival customer stated unit stopped mid cycle and would not drain. Inspected harness and found broken drain pump wire. Repaired broken wire with a butt splice and secured harness to prevent future failures. Applied power to unit and started a drain and spin cycle, drain pump engaged and removed all water. Started a diagnostic cycle, unit filled and drained but lid would not latch. Replaced latch (W11513248) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrivednonsite and inspected cooktop griddle for heating issues and found unit heats properly and evenly as designed. Griddle was flagged by 3rd party inspection. No signer available.

"Arrived on site to test unit for not cooling. Upon arrival customer stated unit stopped cooling and compressor sounds like its trying to start but cant. Tested unit, both compartments at room temp. Cycled power and took amperage at the compressor, when compressor engaged it pulled 14 amps. Compressor is seized and will need to be replaced. Ordering parts required for sealed system repair. Requesting 2 hours. Unit is a r600a. No parts installed, office to reschedule. ; ordrng 1 W11740253 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve) and 1 2 (Weigh for 2 hours)"

"Arrived on site to inpsect dryer, making unusual noises. Upon further inspection, I gained access to the inside of the dryer and found that the inner vent was vibrating against the chassis and causing a rattling noise. I applied sound pads and applied some aluminum tape to ensure that the vent was not vibrating or banging. I reassembled the unit and tested it. The dryer is now operating as designed W11113654 No one on site to sign."

Arrived on site to install previously diagnosed and ordered part. I installed the control and recalibrated and tested the washer. The washer is now operating as designed. No water leaks observed during service. W11607637

Arrived on-site for unit popping breaker and not latching. Ran in diagnostics and couldn't replicate issue. Saw that it had excessive suds while cycling. Advised maintenance to tell customer to use less soap. Also said if it pops the breaker again he can hook washer to a different plug to see if it still pops the breaker. Door is latching while on-site. No parts used.

"Arrived on site to test unit for noise during use of fan. Upon arrival builder stated when blower fan is engaged and disengaged, unit makes a noise. Tested unit, noise is the louver opening and closing when the blower fan is engaged. Removed unit from cavity and inspected, found no damage and louver is working as designed. Added sound pad (W11113654) to the location the louver lands to dampen as much sound. Advised to builder that there are no failed parts. Unit is running as designed, job complete."

Arrived on site to test unit for noise. Took unit apart and found nothing out of the ordinary. Took video and submitted to whirlpool techline. Found no abnormal noises and is normal part of operation. No parts replacement recommended per techline as unit is working as designed. Job complete. SR#7741123812

"Addon ticket - oven does not go past ~175 when preheating. Broil element not getting hot. Ordering elements, return visit set for 3/18. ; ordrng 1 WPW10260252 (Broil Element) and 1 W11545804 (Bake Element)"

Arrived onsite for unit valve leaking & drain pump running constantly upon further inspection found valve at wall side is broken/leaking advised customer he needs to get maintenance from the apartment complex immediately to fix the issue with the valve

"On arrival verified complaint of unit making noise and off-balance, the visual inspection of the unit confirms that the installers damage the rear plate of the washing machine. Further inspection of the unit found that the gear case seems to have been damaged during installation as well and has dumped oil all over the floor. See, quick pics for pictures of both unit is only 10 days old customer. Request documentation with tech line spoke to tech line 7741119099 customer is calling customer service for possible replacement. Unit needs splutch W10721967, and back plate w11449840. Customer called back and stated unit is to be replaced job complete.No parts ordered no parts installed; schdld next appmnt for 3/17 MON !"

Arrived onsite for prediagnosed parts upon arrival replaced small burner back center front left burner & center front burner ran tested unit is working as designed no gas leaks observed during service

WMH31017HZ09 Arrived on site for a otr microwave with flames coming out top vent . On arrival client stated when using it makes popping sounds and they seen sparks. Further inspection I found diode and capacitor burned up i uploaded photos. I replaced both parts diode and capacitor I tested with a cup of water product working as its designed no failure sounds. Calling whirlpool safety SR# 7741095711

Arrived on site for dryer sream feature not working . Ran diagnostics test . No error code . Test and found valve working properly . With no articles of clothing spray is hitting door and running out . Ran normal. Steam cycle and steam feature is working properly . Customer instructed on propeller use of steam feature and wrinkle control. No parts installed . Nomwater leaks detected at time of service. Job complete ; O-emld tckt

Arrived on site for a defective valve. Replaced ice.aker fill valve ran icemaker through a harvest icemaker filled with water.

"Arrived on site to test unit for not washing properly. Found errors F8e1(long/no fill) f3e2(inlet temp fault) and f3e1(pressure system fault). Also found gearcase had failed. Recommending gearcase, slider, wash plate, control, inlet valve rotor and suspension. Unable to remove wash plate. Requesting 2hrs on return visit. Office to reschedule. ; ordrng 1 W11401712 (Control) and 1 W11393685 (Gearcase) and 1 W10752283 (Washplate) and 1 W11130356 (Suspension) and 1 W10909670 (Spanner nut) and 1 W10915701 (Rotor)"

"Arrived on site to test unit for both rear elements and RF element not turning on. Replaced both rear infinite switches(WP3149404), RF element(W11047722) and RF switch(WP3149400). Unit now working as designed. Job complete."

"Arrived on site to test the unit for a washing issue. Placed the unit in test mode and confirmed that it filled with the correct water level and the wash motor circulated the water properly. The unit is working as designed. Job complete, no parts used."

Arrived on site to repair previously diagnosed issue console replacement. Ordered wrong control ordered all black need to be black and stainless. Ordering parts office to reschedule. ; ordrng 1 W11600370 (Control)

"Arrived on site to test unit for broken glass, tested unit found broken handle and front glass, replaced and tested, unit isvnow functioning as designed job complete installed W11741357, W11730234"

Arrived on-site for washer leaking. Found a leak at the door. Installed new bellow(w11106747) and cycled unit. Found no leaks. Unit is operating as designed. Nobody available to sign.

"Arrived on site for no ice. Found broken wire on grid cutter,ran diagnostic failed bin thermistor and water sensor over filling pan,replaced grid cutter,thermistor and recirculating pump ran diagnostic all test passed. Wpw10519923,w11542867,w10919199"

"Arrived in site to install previously diagnosed and ordered part. Due to the center burner valve failure, I removed and replaced the valve and tested. I found the simmer flame was too low and adjusted the simmer flame and retested and unit is operating as designed. Using my liquid leak detector, I tested all gas line connections and found no leaks. No leaks detected during service, job completed. W11246817"

"Arrived on site for icemachine not making ice properly. Ice is very and small wet. Unit was off on arrival. Ran test and found water not coming into machine properly, removed filter and water now working. Completed test. Unit has good pumps and nice frost pattern. Just needs new filter. Working as designed with filter removed. Call complete. 162.36 Auth code: W3439E"

Arrived onsite for prediagnosed parts upon arrival replaced control ran tested cycles unit is working as designed no leaks observed during service

Arrived onsite for unit not functioning. Unit is in new build non occupied apartment. Found start button not functioning. Could use dial to put in diagnostics but could not start diagnostics or regular cycle. Ordering Control. No one on site for signature. ; ordrng 1 W11607637 (Control)

WMH31017HZ3 Arrived from previous visit to install parts. I tested door switches again before moving forward and top far one was stuck causing the fuse to blow out. First visit i didn't have fuse had to order. I replaced both parts upper interlock and fuse product is working as its designed. I used a cup a water and ran for a few seconds water was nice and hot.

"Arrived on site to test unit for door melting and broken grill, tested unit found door damaged from heat and broken tabs on the grill, replaced parts and tested, unit is now functioning as designed, no leaks detected job complete installed 8206395, W10259625"

Arrived on site for unit not heating and dispensing rinse aid. Checked amp draw on heater getting 6 to 7 amp draw heater is engaging on . Replaced dispenser customer wii monitor rinse aid usage. No leaks present at this time. Unit is functioning properly and as designed to job completed. Parts used w11412300

"Arrived on site to test unit for not operating properly. Upon arrival customer stated all the dishes have a white film after cycle is complete. Entered diagnostics, found no stored error codes. Started a cycle, all components are properly engaging including the heater. Inspected unit, found hard water buildup on the tub walls and door. Advised customer how to properly run a cleaning cycle and how often. Also advised to run hot water at the sink before starting a cycle especially on a quick cycle wash. Hard water build up must be eliminated in order for dishes to come out clean. Unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to test unit for RC not cooling. Found air baffle and air tower damaged not allowing proper air flow into RC. Ordering parts and office to reschedule. ; ordrng 1 W11126274 (Air tower) and 1 W11206112 (Air baffle) and 1 W11026417 (Air control knob)

"Arrived on site to replace correctly ordered parts. Upon arrival, proceeded to replace WPW10244639 switch inf and W11047722 element surf. Tested unit and now unit is functioning as designed."

"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over ceasing up the evaporator fan, will need to replace heater, evaporator fan, thermistor and control if needed, customer will unplug unit and have it defrosted by Friday ordering parts rescheduled for 3/14; ordrng 1 W11631626 (Evaporator fan) and 1 WP2188820 (FC thermistor)"

Arrived onsite for noise concerns and replaced the unit belt due to loose belt symptoms and squealing. New belt resolved symptoms. Unit is now quiet and smooth. All checks good. Advised customer on repair. W11239857; used 1 W11239857 ( Belt) from stock