Service History 215

Near Leander, TX 78641
David S
Job Details: 03/01/2021
DRYER SAMSUNG DV48H7400EW/A2-01 Arrived on site for dryer not heating. I inspected the unit and work area. I gained access to the heating element. I found the heating element good. I found one of the thermostats showing open. I checked the wiring harness and found no connection issues. I checked the heating element and found it not ground to the chassis. I found no damaged or grounded wiring. I checked the ent and found it clear all the way to the outside of the unit. I checked the blower wheel and found it clear. I spoke to the customer about the unit and how the thermostat has gone bad. The customer stated they would replace the element them selves.
Near Austin, TX 78738
Brandon
Job Details: 03/01/2021
DISHWASHER WHIRLPOOL WDF590SAJM0 "Arrived on site for customer complaint of unit not washing properly, found unit would fill but not wash found failed sump assembly. I replace sump assembly, unit tested good.
Near Belton, TX 76513
Tyler
Job Details: 03/01/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site fo refrigerator making a loud noise. Upon arrival I verified the evap & condenser fans, as well as dampener motor and compressor were all functioning as designed. I was not able to replicate any noises right during diagnostics. Customer also stated they noticed more items in the fresh food compartment were freezing more often. After taking a temp check on both compartments I found (set temp/actual temp) the freezer was (set) 0 but was dropping below -10 with actual temp I found fresh food was (set) 38 but was dropping below 28 degrees. I informed customer we will need to address the cooling issue in order to verif what could be causing noise because its possible unit is putting more stress on the compressor then needed. Due to temps with both compartments it is possible thats its putting stress on compressor which could lead to it sounding odd at random. Cooling issue will need to be addressed first In order to determine if any fur
Near Austin, TX 78703
Jacob
Job Details: 03/01/2021
DRYER KENMORE 110.6672269 "Arrived onsite onsite for unit not having any power. Tested unit. Unit would not turn on. Upon further inspection, found that the thermal fuse was bad and also that the timer was bad as well, timer was continuously sending voltage to heating element when unit was not in use, was only able to not send voltage when timer was in off position. Ordered part. ; ordrng 1 WP3976577 (timer)"
Near Austin, TX 78704
Jacob
Job Details: 03/01/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for unit having intermittent issues. Pulled up deli drawer control and saw that the wires under the deli control were corroded and full of water. Need to order a new door. Office to reschedule. Need authorization before returning ; ordrng 1 W10815669 (dor-fip ss)
Near New Braunfels, TX 78132
Andrew
Job Details: 03/01/2021
WASHER MAYTAG MVWX655DW1 "Arrived on site to test unit for grinding noise. Was no able to replicate sound with barrel empty or with water in barrel. Found splutch bolt was loose. No sign of worn gear case, no visible oil leaks. Applied locktite and tightened splutch bolt. Tested unit, unit works good. No leaks detected. Job complete."
Near Pflugerville, TX 78660
Kayman
Job Details: 03/01/2021
RANGE FRIGIDAIRE FGFBZ90GCG Arrived onsite for range oven with bake issue and cooktop burner issues. Upon inspection I found one of the orifices for the cooktop was clogged. I unclogged the orifice and the burner worked as designed. I accessed the bake ignitor and tested amp draw while in preheat. I found 2.6 amps being drawn from the ignitor when at least 3.4 is needed to engage the gas valve to release gas. I replaced the ignitor re assembled the unit and tested. The unit is working as designed at this time and no gas leaks were detected during time of service. Job complete.
Near Austin, TX 78759
Matthew
Job Details: 03/01/2021
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived onsite for refrigerator ice maker not making ice. Upon inspection found what appears to be insulation stuck in fill tube, backed up line and froze the fill tube. Cleared the fill tube and tested unit but the unit would spray water from the rear of the fill tube out of the line behind the refrigerator. Will need to replace fill tube/line assembly and valve. ; ordrng 1 W11120581 (tube-water) and 1 W11176463 (FILL TUBE ) and 1 WPA3223101 (insert- pl) and 1 WPM0114003 (clip- spee)"
Near Austin, TX 78723
Matthew
Job Details: 03/01/2021
DISHWASHER KITCHENAID KDTE204GPS0 Arrived onsite to replace previously diagnosed part. Replaced pump and motor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete.
Near Manor, TX 78653
Matthew
Job Details: 03/01/2021
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived onsite to replace previously diagnosed parts. Replaced main control and tested unit. Unit was functioning properly. When I was going to move refrigerator back into place I noticed a small puddle of water on the floor. Removed vent cover and identified a leak at the Inlet water valve. Office to reschedule. Turned off water for safety. ; ordrng 1 WPW10498990 (valve-inlt)
Near Austin, TX 78759
Matthew
Job Details: 03/01/2021
REFRIGERATOR WHIRLPOOL wrx735sdbm00 Arrived onsite for ice maker not making ice. Upon inspection found frozen fill tube and cup. Cleared line and fill cup. Tested unit and unit is functioning properly. No leaks present at this time.
Near Austin, TX 78746
Leonardo
Job Details: 03/01/2021
OVEN KITCHENAID KEBC147VSS00 Arrived on site to test unit for door latch locking. Test unit and found bad control board not reading temp correctly and found bad latch. Ordering new board and latch office to reschedule ; ordrng 1 WP9760889 (Latch) and 1 8303017 (Control board)
Near Austin, TX 78749
Robert
Job Details: 03/01/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on job for complaints of freezing temperature and leaks. Found filter head damaged and leaking. Damper works will need to replace thermistor and control. ; ordrng 1 12002355 (thermistor kit) and 1 WPW10503278 (refer elect cont brd)
Near San Marcos, TX 78666
Noah D
Job Details: 03/01/2021
WASHER MAYTAG MVWB765FW3 "Arrived on site to inspect washer for a broken lid, upon inspection found the right hinge cracked. Replaced lid and tested for functions. No issues found. Complete"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/01/2021
REFRIGERATOR JENN-AIR JS48SEDUDW20 "Arrived on site to install previous diagnosed part. Removed failed optics control and installed new. Advanced icemaker cycle and found ice maker making a clicking sound and not advancing. Measured motor windings and found failed ice maker.Removed failed ice maker and installed new. Tested operation. All tested good, no water leaks detected.
Near Mount Calm, TX 76673
Jonathan
Job Details: 03/01/2021
WASHER WHIRLPOOL MVWC565FW2 "Arrived on site for a washing machine that was not finishing a spin cycle. Inspected unit and work area. Placed unit and service diagnostics and found an F7E5 (shifter fault), and F0 E2 (oversuds error codes. Placed unit in an auto test and found the agitator spinning when it came to the spin cycle. Replaced actuator and tested unit. Unit is now working as designed. Call complete."
Near Waco, TX 76712
Al
Job Details: 03/01/2021
WASHER MAYTAG MVW7230HW0 "Arrived on site and inspected Maytag washer purchased in December not working.Unit drain pump pulsating and not allowing customer to start a cycle.I tilted the unit, removed the drain pump to inspect for any obstructions and there were none.Unit will require both the main control and drain pump (not yet received) to complete the repair.Customer was advised about parts availability.Office to schedule return services.Needs more work ; ordrng 1 W11419171 (CONTROL) and 1 W11396717 (PUMP)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/01/2021
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for washer leaking water. Customer stated water was off. Performed diagnostics mode and checked fault code history and found no faults. Turned water and found dripping at cold hose connection to inlet valve ( see SD-QUICKPIC). Turned water off and removed hose and reinstalled. Monitored hose connection. Inspected gearcase and pulley. Performed diagnostics mode and ran automatic test cycle and manual test cycle. Tested tub suspension and found tub coming back up when pushing down. Rebalance unit. Ran manual test mode again and switched back and forth from agitation and spin cycles. All operations tested good, no water leaks detected."
Near Liberty Hill, TX 78642
Lou
Job Details: 03/01/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site to inspect microwave/wall oven combo console hard to control. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and did a factory reset. When I did the reset, the unit blower came on and oven light came on. I placed in diagnostics again and completed the reset and tested the components at which time the console would not respond. Due to the error code and console not responding, I am ordering the main control and console and scheduled ; ordrng 1 W11297728 (Console) and 1 W11261167 (Main control)"
Near Georgetown, TX 78633
Jonathan
Job Details: 03/01/2021
OVEN KITCHENAID KODE300ESS04 Arrived on site to install previous diagnosed part with assistance of 2nd tech (PR). Removed unit and and control. Installed new control and powered unit on. Found lights no longer flashing. Assembled unit and added tape to secure plug in outlet. All tested good.
Near Georgetown, TX 78633
Paul
Job Details: 03/01/2021
OVEN KITCHENAID KODE300ESS04 Assisted JS with removal of oven to perform repair. Oven was mounted up high and could not be pulled out on oven dolly with 1 tech. Replaced control. Job complete
Near Leander, TX 78641
David S
Job Details: 03/01/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher not drying the dishes. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and the unit working as designed. I found the heating element pulling 8 amps while heating. I spoke to the customer about proper loading procedures and the use of rinse aid in the system. Job complete. No water leaks detected.
Near Waco, TX 76712
Jonathan
Job Details: 03/01/2021
MICROWAVE WHIRLPOOL WML55011HS0 Arrived on site for a microwave that won’t turn on the fan for lights. Inspected unit and work area. Found left control not excepting any commands. Replaced left control and tested unit. Unit is working as designed. Cole complete.
Near Hewitt, TX 76643
Jonathan
Job Details: 03/01/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for a dishwasher that’s not heating and venting. Inspected unit and work area. Please do an in-service diagnostics and found an F10 E3 (Vent fan error). Replaced vent fan and tested unit. Unit filled, washed, drained, and dried with no issue and is now working as designed. Call complete."
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/01/2021
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for VH LIGHT EXPLODED DURING CHANGING OUT OF BULB. NOW THE UNIT IS COMPLETELY DEAD AFTER OUTAGES. Tested voltage at the wall where microwave plugs in and got 120v. Removed fuse and installed new fuse. Microwave still without power. Removed cavity thermostat and tested for continuity. Cavity thermostat is faulty. Ordering new cavity thermostat to get power back on. Will return with all other parts sent with me today to ensure we can get the microwave back up and running. Customer stated that initially the original light bulb would not turn off regardless if the light button was turned on or off. They tried installing a new bulb and it didnt change the issue. Customer has their own bulb to use for testing upon return. ; ordrng 1 W10269232 (Cavity thermostat)
Near Austin, TX 78759
Kayman
Job Details: 03/01/2021
VENTHOOD WHIRLPOOL WVU17UC0JS Arrived onsite for venthood with filter clip issue. Upon inspection I found both filter clips malfunctioning and pushed up into the cavity. I removed the panel and accessed the clips. One of the clips was weak and the other was good just came out of place. I removed and replaced the weak clip and re secured the other. I found the filter are a very tight fit and the clips can easily be pushed up into the cavity due to this. I tried adding a small screw to the clip to hold it in place but the screw prevented the clip from working properly. I removed the screw and The unit is working as designed at this time. Job complete.
Near Austin, TX 78744
Leonardo
Job Details: 03/01/2021
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for unit tripping breaker. Test unit and found shorted control board. Replaced board test unit and unit test good job complete.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/01/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not completing cycle. Inspected unit and work area. Performed diagnostics mode and monitored test operation. Found wash motor not activating. Measured voltage to wash motor and found correct. Found filled wash motor will need to replace sump assembly to repair. Found no ETA on part. Office to schedule appointment for return. ; ordrng 1 W11025157 (SUMP ASSEMBLY )"
Near Georgetown, TX 78628
Lou
Job Details: 03/01/2021
RANGE WHIRLPOOL WFE505W0HZ1 "Arrived on site to inspect range error code. Upon further inspection, I placed the unit in diagnostics and checked error codes. I found F6E2 and while in diagnostics, the broil element came on. I tested voltage at the element to verify and it was getting 240V.
Near Salado, TX 76571
Cliff
Job Details: 03/01/2021
REFRIGERATOR KITCHENAID KFIS25XVMS1 site to diagnose a refrigerator that is over cooling in the RC. Tested unit and found per service pointer if no water hooked up to the unit icemaker must be turned off to prevent this issue. Set icemaker switch to off and advised customers to monitor unit for 48 hrs.
Near New Braunfels, TX 78130
Andrew
Job Details: 03/01/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ05 "Arrived on site to test unit for loud noise while operating. Found cap tube as vibrating against top of compressor area. Moved tube, tested unit, unit works good. No leaks detected. Job complete."
Near Round Rock, TX 78665
Kayman
Job Details: 03/01/2021
MICROWAVE KITCHENAID KMHS120ESS5 Arrived onsite for microwave with door sagging. Upon inspection I found most of the inner panel of the door had cracks going through it. The customer said it started to sag and not go into the interlocks correctly. I will need to order the door (W10893437 ) and return with the bracket just in case. Im also returning with the interlocks just in case. Top interlock support(WP8206419) bottom (WPW10156813) top switch (W10269460) bottom1(W10727360) bottom2(W10269458) office to R/S due to part availability. ; ordrng 1 W10893437 (Door) and 1 WP8206419 (Top interlock) and 1 WPW10156813 (Bottom interlock) and 1 W10269460 (Switch top) and 1 W10727360 (Switch bottom 1) and 1 W10269458 (Switch bottom 2)
Near Lockhart, TX 78644
Richard
Job Details: 03/01/2021
REFRIGERATOR WHIRLPOOL KRSC503ESS01 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found out that the ice maker failed the harvest test. Replaced ice maker and it failed the harvest test. New ice maker was defective. Will need to order ice maker and office to schedule. ; ordrng 1 W10873791 (Ice maker) and 1 W10918003 (Rocker switch)
Near Austin, TX 78727
Wesley
Job Details: 03/01/2021
REFRIGERATOR KITCHENAID KBFA20ERSS01 "Arrived onsite and found unit operating with freezing water reservoir. Adjusted temp to repair intermittent freezing issue. All checks good, advised customer on repair."
Near Austin, TX 78737
Luis
Job Details: 03/01/2021
REFRIGERATOR WHIRLPOOL ED5VHEXVB00 "Arrived on site for cooling complaint. Power cycled unit found start device consistently clicking and not powering on compressor,diagnosed a defective start device. Installed a new start device compressor powered on. ; used 1 8201786 (Start device) from stock"
Near Georgetown, TX 78633
Jonathan
Job Details: 03/01/2021
VENTHOOD UNKNOWN WVU37UC6FS1 Arrived on site for venthood not working properly. Inspected unit and work. Performed suction test and found paper not stay on right side. Removed grease filters and found fan mounted to left side by design. Called Whirlpool tech support and spoke with Chris. He stated that was normal operation and will not affect CFMs. (7730121736). All tested good.
Near Lorena, TX 76655
Al
Job Details: 03/01/2021
REFRIGERATOR WHIRLPOOL WRF535SWHV02 "Arrived on site and inspected ice maker issues.Used my jumper to cycle the ice maker.I could hear the valve, but there was no water to fill ice maker.R&R the valve and unit still didnt fill.Disassembled and found a massive ice blockage in the fill tube caused the previous week from the freezing temperatures.Used my steamer to melt the blockage , reassembled and unit was harvesting when I departed.Customers mother was at the residence for the service call.I contacted the customer and advised her of the repair.Customer satisfied Job complete"
Near Georgetown, TX 78633
Lou
Job Details: 03/01/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site to inspect refrigerator RC section not cooling. Upon further inspection, the customer advised that the RC section was cooling intermittently. I tested temps and found the unit at 34 degrees on a setting of 5. I tested the damper control in diagnostics and found the motor loud and the door opening/closing intermittently. I removed and replaced the damper control and retested and it is operating as designed. No water leaks observed during service, job completed."
Near Lorena, TX 76655
Al
Job Details: 03/01/2021
WASHER MAYTAG MVWB865GW0 "Arrived on site and inspected washer unusually loud noise during spin cycle.Ran drain and spin and confirmed the Gear case is defective and causing the loud roaring noise.Ordering the gear case, rotor, stator clutch and slider.Office to schedule return services due to part availability ; ordrng 1 W10811956 (GEARCASE (M045)) and 1 W10754448 (CLUTCH) and 1 W10915701 (ROTOR) and 1 W10734521 (SLIDER (M013A)) and 1 W10915700 (STATOR)"
Near Temple, TX 76501
Al
Job Details: 03/01/2021
DRYER MAYTAG MGDX655DW2 Arrived on site and inspected gas dryer not heating.Confirmed the complaint and noticed the unit heating source came on and went off.Disassembled and found the igniter didnt have continuity and was defective.ordering the igniter and will return with all previously ordered parts.Office to schedule return services.; ordrng 1 279311 (IGNITOR)
Near New Braunfels, TX 78130
Andrew
Job Details: 03/01/2021
WASHER ROPER RTW4516FW2 "Arrived on site to replace gearcase and splutch per previous tech. Verified parts were needed. Replaced parts, tested unit, unit works good. Ran calibration cycle. No issues in diagnostic mode. No leaks detected. Job complete."
Near Killeen, TX 76549
Tyler
Job Details: 03/01/2021
DRYER WHIRLPOOL WED4850BW0 Arrived on site for dryer not heating properly according to customer upon arrival. Upon arrival customer stated dryer was running and seemed to be getting hot but would not dry cloths. After running a temp check I was able to verify that the unit if fully functioning as designed and fluctuating I walked around side of home and found exhaust exit vent and found a birds nest had been created in exhaust ( most likely due to recent cold weather. Informed and showed customer the clog ( couldnt take clear enough photo due to distance from ground) and informed them to get a dryer vent cleaning asap before it affected the dryer further. Call complete
Near Austin, TX 78747
Leonardo
Job Details: 03/01/2021
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replace valves and center tubing. Replaced all parts test unit and unit test good job complete. No leaks present at this time.
Near Hutto, TX 78634
Scott
Job Details: 03/01/2021
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site ,replaced control and sensor . Ran ran temp checks . Recalibrated , temp avg 353. No gas leaks detected at time of service. Job complete"
Near Waco, TX 76712
Jonathan
Job Details: 03/01/2021
WASHER WHIRLPOOL WTW8040DW4 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced outer tub in her basket gearcase and accessories and tested unit. Unit had a small issue with overfilling. Found a minor crack in the tub and unit will need new tub for repair. Ordering new tab in office will need to contact customer once the part is available.; ordrng 1 W11219115 (OUTER TUB)
Near Austin, TX 78717
David S
Job Details: 03/01/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install previous diagnosed part. I gained access to the console and replaced with new. I found on the console where it had shorted out. I tested the unit and found it working as designed. Job complete
Near Waco, TX 76712
Al
Job Details: 03/01/2021
WASHER WHIRLPOOL WTW8040DW4
Near Temple, TX 76501
Al
Job Details: 03/01/2021
WASHER WHIRLPOOL WTW5105HW0 "Arrived on site and inspected washer not working properly.Customer started a regular cycle and the unit sensed, drained and completed without adding water.Check the unit in diagnostics mode and unit didnt complete the diagnostics cycle and displayed F7E1 Tachometer Missing or wrong signal.Ordering research for solutions for the error code and reasoning as to why the unit wont complete the cycle.Unit will require all previously diagnosed parts not yet received Needs more work.Office to schedule return services due to part availability ; ordrng 1 Research (Tachometer missing F7E1 error code)"
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/01/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site for water dispenser not working in refrigerator. Upon arrival I was able to verify that water pressure from cut off valve was working as designed but I found that the water was not passing through the filter head and down to the water valve Ive been replace the water filter head was able to reassemble and test the unit and verify that the water is now passing to the Spencer and icemaker as designed with no weird sounds or issues. Call complete
Near Georgetown, TX 78626
Jonathan
Job Details: 03/01/2021
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site for range having error code on display. He stated he would contact office to schedule appointment.; ordrng 1 SEENOTE (RESCHEDULE )
Near Belton, TX 76513
Tyler
Job Details: 03/01/2021
DRYER WHIRLPOOL WED8500DC4 Arrived on site for dryer making odd noise. Upon arrival customer also wanted to state that the dryer seem to be taking longer to dry the clothes since last repair. Upon arrival I disassemble the venting up the dryer and took temperature checks and found that on both normal auto drying modes as well as time dry the heating element would fluctuate the heat between 100 and 140° as designed depending on the motor was selected to and that there were no drops in temperature or odd fluctuations that seemed out of place upon arrival customer had also been running a load of clothes in the dryer to try and mimic the noise but at no point did the dryer make any sort of odd rumbling noise is that the customer is describing during diagnosis at this point it is extremely hard to say what is causing the issue after further inspecting The roller assemblies as well as bulkheads I could not find any indication that these were the leading causes of the rumbling and I was also
Near Leander, TX 78641
David S
Job Details: 03/01/2021
MICROWAVE WHIRLPOOL WMH53521HZ1 I am reordering the interlocks. The office will reschedule for the soonest possible date; O-emld tckt
Near Cedar Park, TX 78613
David S
Job Details: 03/01/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not cleaning dishes. I inspected the unit and work area.I found fault codes. F4e3 motor not running, F5E1door stuck ; f7e1 no heat. I ran the unit through a diagnostics cycle and found the motor getting voltage but not pumping. I found the heating element working as designed. I am ordering the pump and motor assembly. The office will have to reschedule when we have an eta on the part.; ordrng 1 W11085683 (Pump and motor)"
Near Luling, TX 78648
Noah D
Job Details: 03/01/2021
RANGE KITCHENAID KFEG500ESS3 "Arrived on site to inspect oven for a misaligned drawer, upon inspection found the drawer misplaced. Realigned drawer and tested for functions. No problems found. Complete"
Near Austin, TX 78759
David
Job Details: 02/26/2021
MICROWAVE WHIRLPOOL WMH31017HB4 "Arrived on site to diagnose microwave not heating. When unit is running you can smell almost an electrical burn odor. On removal found MW only had 1 mounting screw, and the washer was pressed in and almost through the floor of the fiberboard in the cabinet. Removed unit and found faulty high voltage system. Replaced capacitor mag and diode and retested. Unit is now heating properly. Could not reinstall unit due to mounting hole being damaged and would not allow me to tighten the bolt. Advised leasing office. Call complete."
Near Austin, TX 78759
David
Job Details: 02/26/2021
MICROWAVE WHIRLPOOL WMH31017HB4 "Arrived on site to diagnose microwave not heating. When unit is running you can smell almost an electrical burn odor. On removal found MW only had 1 mounting screw, and the washer was pressed in and almost through the floor of the fiberboard in the cabinet. Removed unit and found faulty high voltage system. Replaced capacitor mag and diode and retested. Unit is now heating properly. Could not reinstall unit due to mounting hole being damaged and would not allow me to tighten the bolt. Advised leasing office. Call complete."
Near Temple, TX 76502
Tyler
Job Details: 02/26/2021
WASHER MAYTAG MVWC465HW2 Arrived on site for washer needing previously diagnosed gearcase cam actuator and fell upon arrival I tried for one hour to remove the wash plate but after trying every trick in the book I could not get it removed I did have to resort to cracking off the wash plate from the gear shop so I could make the repair after installing all previously diagnosed parts I was able to reassembled and tested unit and verified overall unit is fully functioning as designed but we will need to return next plate other than this unit is showing no signs of leaking fully functioning as designed; ordrng 1 W10919191 (Wash plate)
Near Killeen, TX 76543
Wesley
Job Details: 02/26/2021
DRYER WHIRLPOOL WED6620HC1 Arrived onsite and found control dead from factory. Ordering control and ui to repair. Office to reschedule. ; ordrng 1 W11388022 (Control) and 1 W11351728 (Ui)
Near Austin, TX 78759
Justin
Job Details: 02/26/2021
MICROWAVE WHIRLPOOL WMH31017HZ4 Contacted customer and they canceled today. Will need office to reschedule. ; O-emld tckt
Near Temple, TX 76502
Tyler
Job Details: 02/26/2021
WASHER LG WM3500CW Arrived on site for washer not powering on at all according to the customer upon arrival. Upon arrival I checked 120 V from the power outlet and found it was fine and also found that the 120 V was being supplied to the power supply board on the washer itself but I was not getting any voltages anywhere else after that point. I didnt sort of disassembling wires and check and continuity between power supply board and main Acu as well as why but found no shorts and wiring or anything indicating an issue. I didnt reassemble the unit and verified functionality of washer once again and found that washer just needed a factory reset due to a power outage that had just put it in a sort of permanent standby mode after resetting the washer and cycling power back on I was able to reassembled and tested unit and verify the washer is fully functioning as designed and I was able to run a 20 minute quick wash cycle unit filled washed and drained and spun in that order as intended. Ca
Near New Braunfels, TX 78132
Noah D
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for a loose friction sleeve, upon inspection found the hinge bent and sleeve missing, replaced both parts and tested. No leaks found. Complete"
Near Waco, TX 76712
Jonathan
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL GC5THEXNS00 Arrived on site for refrigerator that’s not dispensing water and is making a grinding sound when making ice. Inspected unit and work area. Confirmed customer complaint of water not being dispensed from the dispenser. Removed filter and tested unit. Unit began to flow water properly. Jumped the icemaker and found the icemaker filling without any abnormal sounds. I advised the customer that her issue was with her filter. Unit is working as designed. Call complete.
Near Austin, TX 78721
Matthew
Job Details: 02/26/2021
WASHER MAYTAG MVWC565FW1 "Arrived onsite for washer not powering on. Confirmed power at wall. Tested continuity of cord and verified 120 vac to ACU. Control will need to be replaced. Part W11162438 was RWO. Off to schedule when part is available.
Near Belton, TX 76513
Kayman
Job Details: 02/26/2021
WASHER AMANA NTW4605EW0 Arrived onsite for washer making whirling noise. Upon inspection I found the unit would make a ticking noise while in spin. I lifted the unit and found gear case oil on the pulley shield and and the belt stripping. I will need to order the gear case (W11454741) cam (W10721967) belt(WPW10006384) shifter(W10913953) for repair. ; ordrng 1 W11454741 (Gear case) and 1 WPW10006384 (Belt) and 1 W10913953 (Shifter)
Near Elgin, TX 78621
Jacob
Job Details: 02/26/2021
DISHWASHER GE GDF570SSJ2SS Arrived onsite for unit still making random chimes. Upon further investigation. Came to the conclusion that the speaker UI panel may need to be replaced. Ordered part. Office to reschedule.; ordrng 1 WD21X23463 (kit svc ui front log)
Near Burnet, TX 78611
Cliff
Job Details: 02/26/2021
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on site to replace previously ordered part for ice machine. Replaced hose and all is working properly at this time. No leaks were found at time of service.
Near Woodway, TX 76712
Jonathan
Job Details: 02/26/2021
REFRIGERATOR GE TFX25JRYDWW Arrived on site for a refrigerator that’s not making ice and does not cooling properly. Inspected unit and work area. Tested freezer temperature and found the freezer sitting at 15°F. Removed evaporator cover and found what appeared to be ice from water dripping all over the evaporator. The evaporator was not fully covered in frost so that indicated that there was not a defrost issue. Removed the ice build up and found the water coming from the back of the ice bin. The ice bin is missing its cap.Plugging it back in and tested the icemaker to ensure that water was not dripping from the icemaker. Everything is working as designed. Call complete.
Near Round Rock, TX 78681
Tommy
Job Details: 02/26/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for oven not heating. Upon arrival found unit bottom oven was damaged. Found unit had proper voltage and control was communicating correctly as well as sensor was good. However igniter would not call for gas. Ordering new igniter and valve just in case. As well as ordering bottom panel.; ordrng 1 W11176454 (Igniter) and 1 W11098799 (Bottom) and 1 WP98014893 (Valve JIC)
Near Harker Heights, TX 76548
Al
Job Details: 02/26/2021
OVEN WHIRLPOOL RBD305PDS15 "Arrived on site and inspected double wall oven not powering on after recent weather storms.Unit was locked also.Used a placard to gain access to the unit, cycled the power at the breaker box and unit powered on and tested as designed.Customers satisfied Job complete No parts needed."
Near San Marcos, TX 78666
Andrew
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Arrived on site to test unit for ice build up underneath ice bin. Found separator will not shut properly causing air leak.; saved tckt
Near Marble Falls, TX 78654
Cliff
Job Details: 02/26/2021
REFRIGERATOR KITCHENAID KBFN502EPA02 Arrived on site to diagnosing refrigerator with repeated light failures. Contacted tech line a nd spoke with Kathy she advised replacing top right side led and led control. Homeowner to follow up with customer service as well to check replacement possibility.File# 7730113799; ordrng 1 W11462342 (Module) and 1 W11368839 (Led control module)
Near Georgetown, TX 78633
Wesley
Job Details: 02/26/2021
DISHWASHER KITCHENAID WDT920SADM2 Arrived onsite and found lights out on the dishwasher panel. Ordering ui to repair. ; ordrng 1 W10629151 (Ui housing)
Near Hutto, TX 78634
Scott
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for refrigerator leaking . Found valve had failed . Found crack in housing Replaced valve . Unable to test ,supply line was in poor condition . Recommended customer get a new supply line . Job complete ."
Near Pflugerville, TX 78660
Scott
Job Details: 02/26/2021
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for dead microwave. Fuse checked normal .found voltage going into control. No voltage leaving control. Will need to replaced control. Please call to set return ; saved tckt
Near Austin, TX 78732
David
Job Details: 02/26/2021
OVEN WHIRLPOOL KEBS208SSS04 "Arrived on site to diagnose double oven with upper oven not clearing 200 degrees. Checked unit and immediately found upper broil element warped cracked and discolored. Tested with heat and element is generating no heat. Unit needs a new broil element. Office to schedule when we have element.; used 1 WP9760774 (Upper Broil Element) from stock"
Near Canyon Lake, TX 78133
Richard
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for the washer not advancing to the next cycle. Ran diagnostics and found error code for long fill. Tested water valve and the cold water valve is not working. Will need to replace the valve. Ordering parts and office to schedule. ; ordrng 1 W11210459 (Water valve)
Near New Braunfels, TX 78130
Noah D
Job Details: 02/26/2021
REFRIGERATOR AMANA ASI2575GRS01 "Arrived on site to inspect fridge for not cooling correctly, upon inspection found the fridge did get to temp if the box was on max cool, will need to order control box to fix parameters. Office to reschedule ; ordrng 1 W11026017 (CONTROL )"
Near Bastrop, TX 78602
Jacob
Job Details: 02/26/2021
DRYER WHIRLPOOL WED5620HW1 Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Unit test good and unit was heating. No issues at this time. Job complete
Near Marble Falls, TX 78654
Cliff
Job Details: 02/26/2021
OVEN WHIRLPOOL RBS305PRS00 Arrived on site to diagnose an oven that will not unlock. Found latch assembly seized. Reset latch and tested unit. Found all is working properly at this time.
Near Canyon Lake, TX 78133
Richard
Job Details: 02/26/2021
DRYER WHIRLPOOL CEM2745FQ0 Arrived onsite for the the dryer coin slot not working. Upon arrival found that the coin slot had already been removed. Customer made the attempt to fix themselves. Will need to order the coin slot kit and harness. Ordering parts and office to schedule..; ordrng 1 W11244229 (Coin slot) and 1 WP385421 (Funnel) and 1 WP3406965 (Coin kit) and 4 WPW10131119 (Screw)s and 1 W11190039 (Box) and 1 WPW10521398 (Harness)
Near Canyon Lake, TX 78133
Richard
Job Details: 02/26/2021
DISHWASHER KITCHENAID KDPM354GPS0 Arrived onsite for the dishwasher not filling with water. During testing found that the water valve is no good. Will need to replace valve. Part is already on order. Office to schedule ; O-emld tckt
Near Canyon Lake, TX 78133
Richard
Job Details: 02/26/2021
DRYER MAYTAG MEDX655DW1 Arrived onsite for the dryer not drying . During testing found that there is only 120 vac going to the dryer. Advised customer to have an electrician come out and check outlet. Complete
Near San Marcos, TX 78666
Andrew
Job Details: 02/26/2021
WASHER MAYTAG MVWC465HW2 "Arrived on site to replace belt and cam from previous diagnosis. Verified parts were needed. Replaced belt and cam. Tested unit and hear loud grinding noise. Removed basket and found jewelry and change causing noise. Removed objects, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78759
Matthew
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW8640BW2 Arrived onsite for washer gasket retaining water at the end of the cycle. Ran test and found that the gasket drain holes are clogged. Water did not drain sufficiently. Recommended replacing the bellow and clearing the drain holes. Customer is having refrigerator serviced (job 288624) and would like both units serviced the same day. Office to reschedule.
Near Austin, TX 78724
Matthew
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived onsite for refrigerator not dispensing water. Upon inspection found frozen water reservoir line. Turned unit off and thawed line. Connected unit and tested. Unit is functioning properly. No leaks present at this time. Job complete.
Near Austin, TX 78728
Justin
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed parts. Installed new stoppers and unit is now working as designed. Call complete.
Near Andice, TX 78628
Lou
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit makes a very loud noise every day. I placed the unit in diagnostics and tested the defrost bimetal and found it shorted/open. I disassembled the FC section and found a large block of ice on the right upper corner of the evaporator and the bimetal positioned in the wrong place on the suction line (photo). I tested the element and it is good. I am ordering the evaporator bimetal harness and scheduled return service for 03/04/21. I removed the ice with my steamer. No water leaks observed during service.; ordrng 1 W11260592 (Evap harness)"
Near Austin, TX 78702
Robert
Job Details: 02/26/2021
DISHWASHER GE GDF610PMJ2ES Arrived on job for complaints of no heat. Found element good replace flood switch with sensor. No leaks detected at time of service.
Near Andice, TX 78628
Lou
Job Details: 02/26/2021
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven door handle coming off. Upon further inspection, I found the oven door outer trim separating from the outer door glass. Tested the unit and it is operating as designed. Customer advised this the front left burner flame shot up high when she turned it on. I found the burner head cap not seated correctly. Adjusted the cap and demonstrated to the customer and readjusted the cap. I am ordering the outer door glass and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11176456 (Trim assembly) and 1 WPW10481433 (Nameplate)"
Near Georgetown, TX 78633
Wesley
Job Details: 02/26/2021
REFRIGERATOR GE GSH25JFXBBB Arrived onsite and replaced start device to repair. All checks good. Unit is now operating as designed. Advised customer on repair. all checks good.
Near Austin, TX 78704
Leonardo
Job Details: 02/26/2021
RANGE JENN-AIR JDRP536HL00 Arrived on site to test unit for unit tripping breaker. Test unit and found bad control board bordering new board and ui office to reschedule ; ordrng 1 W11333314 (Control board) and 1 W11333311 (Interface)
Near Austin, TX 78703
Leonardo
Job Details: 02/26/2021
DISHWASHER JENN-AIR JDB9000CWS2 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor. Will order new motor part; ordrng 1 WPW10605057 (Sump and motor)
Near New Braunfels, TX 78130
Noah D
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer for clicking noise, upon inspection found the actuator broken and not cam. Replaced both cam and actuator. All functions returned with no issues. Complete"
Near Robinson, TX 76706
Jonathan
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for refrigerator that would not cool other section. Inspected unit and work area. Found evidence of a defrost issue in the freezer section. Frost was covering part of the evaporator fan blade causing the evaporator fan not to run. The customer advised that one of our kids left the freezer door open on a trip ad when they got back there was an ice sheet at the edge of the front of the freezer. She said a day and a half ago it fell and seemingly has been calling better. Tested the unit in a force to defrost in the unit do you frosted some of the ice indicating no issues with the defrost circuit. Removed ce and tested the evaporator fan. The evaporator fan ran as designed. Tested the compressor anther misters and both checked out good. I advise the customer based off of my findings, it appeared the issue was with her kids leaving the door open and building up frost over the evaporator that the defrost circuit couldn’t remove. Unit is wo
Near Austin, TX 78721
Matthew
Job Details: 02/26/2021
DRYER WHIRLPOOL MED6230HW1 "Arrived onsite for dryer not drying. Upon inspection found unit was not receiving sufficient voltage. Recorded L1 to neutral at 125vac, L2 to neutral at 21vac and L1toL2 86vac. Notified customer that an electrician will be needed to correct issue. Job complete"
Near Temple, TX 76502
Tyler
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDF520PADM9 Arrived on site for dishwasher not drying dishes. Upon arrival I entered diagnostics an$ found no error codes indicating hardware or software failures. I ran a test cycle and found unit was heating water as well as allowing the heating element to run as designed during dry cycle. Informed and instructed customers on whirlpool recommendations of allowing door to be open at the end of each cycle to allow humidity to escape dishwasher as well as using jet dry rinse aid. Unit is functioning as desk all complete
Near Austin, TX 78735
Leonardo
Job Details: 02/26/2021
OVEN WHIRLPOOL KOSE500ESS04 Arrived on site to test unit for oven not getting to temp. Test unit and found shorted keypad error. Will order new console office to reschedule ; ordrng 1 W11093241 (Console stainless)
Near New Braunfels, TX 78130
Andrew
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to test unit for not producing ice. Found fill tube and ice maker fill cup frozen. Removed ice from fill cup and fill tube, tested unit, unit works good. Customer says water pressure drops from time to time due to surrounding construction. No leaks detected. Job complete."
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/26/2021
WASHER WHIRLPOOL MVWC565FW0 Arrived on site for NOT SPINNING. Found heavy grease coming from the gearcase.Gear case had already been ordered and we will return with splutch kit to complete the repair.
Near Georgetown, TX 78633
Jonathan
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5500XW3 "Arrived on site for washer not working. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault F1-E1 control fault and F5-E1 lid switch fault. Performed automatic test cycle and found cycle completed. Ran manual test mode and tested all components. Found all working as designed. Ran unit in normal cycle and found unit operating as designed. All tested good, no water leaks detected."