We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78717
Wesley
Job Details: 04/05/2023
Arrived onsite and found unit not defrosting. Determined the cause of the issue to be lost wire connection on heater circuit. Corrected wiring and tested heater. Unit is now operating. Manually defrosted with steamer to repair. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Belton, TX 76513
Tyler
Job Details: 04/05/2023
Arrived on site for washer not turning on. Upon arrival confirmed issue and found stable power supply. After further inspection I found ACU burnt out but found no other hardware failures. Replaced ACU and tested unit. Found working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78717
Wesley
Job Details: 04/05/2023
Arrived onsite and used adhesive sealant to improve seal. Advised customer on repair. Unit is now operating as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ04
Near Austin, TX 78747
Luis
Job Details: 04/05/2023
"Arrived on site. Replaced the evaporator,compressor and drier,vacuumed system down u it kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS3
Near Manor, TX 78653
Matthew
Job Details: 04/04/2023
Arrived onsite for vent hood not powering on. The lights do work. Upon arrival inspected unit. Found motor to harness wire not connected. Secured harness and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Georgetown, TX 78626
Kimo
Job Details: 04/04/2023
"Arrived onsite to install previously diagnosed parts. Upon arrival I replace the leaking gearcase along with the hub, actuator, and cap and tested the unit and found the unit operating as designed no leaks. Job completed."
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Austin, TX 78704
Wesley
Job Details: 04/04/2023
Arrived onsite for report of wet clothes some of the time. Tested. No error codes and smooth spin operation. Advised customer on off balance detection and the importance of dividing kinds of loads and selecting the appropriate cycle. Advised customer on findings.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Kimo
Job Details: 04/04/2023
"Arrived onsite for a DW that is not washing. Upon inspection I found a motor not running code stored, I ran a diagnostic cycle and found that the wash motor never came on. I replace the it and tested several times and found unit operating as designed no leaks. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Nolanville, TX 76559
David Z
Job Details: 04/04/2023
Arrived on site to repair loose door handle. Found middle handle loose. Tightened handle and verified all working as designed. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Waco, TX 76710
Tyler
Job Details: 04/04/2023
Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice maker stuck in harvest cycle. Upon further inspection found unit receiving proper power and replaced ice maker. Tested and found no leaks and unit work8ng as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waco, TX 76710
Tyler
Job Details: 04/04/2023
"Arrived on site for washer not draining. Upon arrival confirmed issue and replaced control, harness, and pump, reassembled and tested u it. Found no leaks and 7nit working as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78723
Scott
Job Details: 04/04/2023
"Arrived on site ,replaced valve . Unit is now dispensing water . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near Austin, TX 78748
Scott
Job Details: 04/04/2023
Arrived on site for burn mark under range . Floor has been replaced before visit . No damage to range body. All connections leak free . Valve set correctly in burner tube . Proper flame spreading . Could not duplicate and errors with range . Call safety and reported findings . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78739
Luis
Job Details: 04/04/2023
"Arrived on site for water leaking. Found water damage to back wall behind refrigerator,found a slit on water line to reservoir,removed damaged line installed fitting ran water dispenser unit no longer leaking. Left damaged line with customer uploaded pictures. ; used 1 2300868 (Fitting) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Elgin, TX 78621
Matthew
Job Details: 04/04/2023
Arrived onsite for refrigerator not producing ice. Upon arrival inspected unit. Ran test and found valve is energizing but no water entering unit. Inspected further and found supply line was kinked. Adjusted supply line. Tested unit and unit filled with no issues. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Elgin, TX 78621
Matthew
Job Details: 04/04/2023
Arrived onsite for dishwasher leaking as soon as it was turned on. Home is new build and dishwasher was moved to garage as to not damage flooring. Inspected unit and found failed motor assembly and drain pump. Replaced both. Builder will need to reinstall. Job complete
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/04/2023
Arrived onsite for previously diagnosed parts. Installed burners on range. No gas leaks detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Georgetown, TX 78633
Lou
Job Details: 04/04/2023
"Arrived on site to inspect oven/microwave combo unit missing the vent cover and microwave door not closing properly. Upon further inspection, I found the oven vent assembly missing. Customer demonstrated their complaint with the microwave door by gently closing the door and the light staying on inside. I advised the customer that technically speaking, the microwave door should be allowed to slam on its own as the hinges will shut the door for them and will close properly. I demonstrated several times to the customer on how to allow the door to close on its own. I advised that if the microwave door slams and the light continues to remain on inside, then the inner door panel will need to be replaced. Testing the door several times, I never had this issue occur. Microwave door is functioning properly. I installed the vent at the bottom of the oven door. I contacted techline and spoke to Leon and advised of the complaint and my findings. Leon advised to not repair the unit as the microwave door is closing properly and provided SR#7736105008. Unit is operating as designed, job completed."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Waco, TX 76708
Tyler
Job Details: 04/04/2023
Arrived on site for washer needing previously diagnosed pressure hose. Upon arrival reconfirmed issue and installed required part. Reassembled and tested unit. Found no leaks and unit working as designed. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/04/2023
Arrived onsite for dishwasher not dispensing water. Installed new water inlet valve ran the unit and a error came up F7E2. Replaced pump and Motor and re ran diagnostics mode and it completed this time. Unit operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Spicewood, TX 78669
Kevin
Job Details: 04/04/2023
"Arrived on site and inspected dishwasher and found standing water in tub. Customer had garbage disposal replaced one month after dishwasher and installer did not remove knockout on garbage disposal. After removing it dishwasher is working properly. Discussed correct detergent usage wash and dry expectations, job complete."
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near Briarcliff, TX 78669
Kevin
Job Details: 04/04/2023
Arrived on site and replaced door panel and hinge diagnosed my previous technician.Sent several pictures and video to CS & MS. Door is now working properly.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Burnet, TX 78611
Gerry C
Job Details: 04/04/2023
"MEDC465HW0 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the timer, as directed by the MFG tech and prior to plugging the unit into the circuit, I found the same readings as listed in the prior service. Plugging the unit in yielded the same results as well. I removed the pigtail, which tested ok with no shorting, and connected L1 to an adjacent 120VAC receptacle. The unit started and ran the motor as designed, without any breaker tripping (video saved.) Unloading L2 on the four wire 240VAC plug made no difference and the 240 breaker tripped on any settings but off. The issue has been completely isolated to the 240VAC supply circuit being the cause of the breaker tripping. The 240VAC shows correct voltage, but trips immediately with any load and the L2 only operates the heater in this circuit and cannot contribute. Again, the unit did work fine at a recent previous address as well. The customer will contact us after electrical supply issues are resolved and load tested, if there are further issues with the dryer."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS00
Near Burnet, TX 78611
Gerry C
Job Details: 04/04/2023
"KUIX335HPS00 Arrived to inspect loss of power and ice production issues. I found the loss of power may have been from an incorrectly routed drain line and ensued correct routing after inspection. The circulation pump W11542867 had failed and the internal water level sensor was inoperative, causing a significant overfill of the reservoir, likely contributing to the overflow of the external drain pump, which was ultimately found to operate as designed. I removed and replaced the circulation pump W11542867 and tested. The unit resumed all normal functions and reservoir filling. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Austin, TX 78732
Paul
Job Details: 04/04/2023
"Arrived onsite for a refrigerator thats not powering on. On arrival the customer stated the refrigerator had turned back on by itself. I found both compartments at temp and the ice bucket full. The customer stated the unit had warmed up to room temperature, none of the control selections would respond, and none of the lights were on when this happened. I pulled and visually checked all the control connections the EMI filter connection and the power cord. I found everything good and can find no reason for the failure at this time. I told the customer to monitor it for a couple of weeks without fully loading it up to see if it will continue to work. There were no water leaks present at the time of service. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD702MPS00
Near Austin, TX 78732
Paul
Job Details: 04/04/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the main control and tested the unit. All is working as designed. The customer is going to monitor temps and will call if there are any other issues. I did instruct the customer on making sure product isnt pushed past the shelves against the rear wall of the unit because this can cause air flow issues and freezing product. I pointed out the third shelf from the top is made different and it doesnt have a lip to stop product from sliding back like the other shelves do. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Round Rock, TX 78665
Vincent
Job Details: 04/04/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was oven door came off. The receiver was not aligned correctly had to adjust it to allow the door to sit in place. Remounted the door and tested unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Hutto, TX 78634
Vincent
Job Details: 04/04/2023
"Arrived for refrigerator, inspected unit and work are in apt#7305. Found temps in freezer to 3? and refrigerator to 42?. Tested the heater and its operating as designed. Evaporator fan is also working properly. Found a gap on the lower panel and allowing cold air to escape had have warm air come into the unit. Used silicone to fill gap. Unit is operating as designed no leaks where observed during service."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Hutto, TX 78634
Vincent
Job Details: 04/04/2023
"Arrived on site for microwave, inspected unit and work area. Customers complaint was microwave heating to much. Tested unit and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Killeen, TX 76543
David Z
Job Details: 04/04/2023
"Arrived on site to diagnose refrigerator that was not cooling. Lost cooling in RC, and then freezer got warmer. Examined unit (was unplugged on arrival, but confirmed with homeowner that the freezer had ice building in the FC). Removed the evap cover and found the connector for the defrost heater was unplugged, causing the defrost failure. Reconnected defrost heater and secured with a piece of electric tape. Conformed heater worked via diagnostic. Repair completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Copperas Cove, TX 76522
David Z
Job Details: 04/04/2023
"Arrived on site to install previously diagnosed parts to resolve no cool in RC / power loss. Replaced UI, Control and evaporator fan to resolve. Tested unit are verified proper function from all components. Repair completed."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Austin, TX 78737
Scott
Job Details: 04/04/2023
Arrived on site for dishwasher flashing 7-2 code . Ran diagnostics got 7-1 &FA2 codes . Replaced sump and motor . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete .
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near New Braunfels, TX 78130
Leonardo
Job Details: 04/04/2023
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near New Braunfels, TX 78130
Andrey
Job Details: 04/04/2023
"Arrived on site to test unit for agitator issues, tested unit found customer put overalls to wash and the straps wrapped around agitator and he could not get it out, removed agitator and got pants out, stated to customer that anything that has straps or light fabrics need to be put in wash bags to prevent this issue from happening again, inspected gear case and ran a full diagnostics cycle, all components are working properly no oil or unusual noise detected, unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near New Braunfels, TX 78130
Andrey
Job Details: 04/04/2023
"Arrived on site to test unit for gasket not sealing, tested unit found not sealing correctly on top right FC door, added perma gum under gasket to allow magnet strip to pull itself to unit better, put light in FC to test for any air leaks, gaskets are now sealing properly, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near New Braunfels, TX 78132
Andrey
Job Details: 04/04/2023
"Arrived on site to replace previously diagnosed drain pump, replaced drain pump and tested, all components are working properly, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Wimberley, TX 78676
Andrew
Job Details: 04/04/2023
Arrived on site and replaced previously diagnosed lid. Customer stated they had water system issues between last visit and todays. Water system issues caused faucets to clog and sediment in lines. Found valve assembly now needs replaced as cold water is clogged. Spoke with claims and was advised customer would need to call warranty for new dispatch if issue would be covered. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near San Marcos, TX 78666
Andrey
Job Details: 04/04/2023
"Arrived on site to test unit for gasket issues, tested unit found Right RC gasket torn and letting excessive amount of warm air causing condensation, replaced gasket molded it into place, advised customer to allow 24-48 hour for it to seal completely to unit, customer had a concern that the water dispenser drips a couple of drop after filling cup, stated to customer that that is all normal operation, unit is running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78703
Wesley
Job Details: 04/04/2023
Arrived onsite for noise during compressor start up and was unable to recreate any unusual symptoms. Replaced control damper for motor noise. Unit is operating as designed. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Austin, TX 78747
Luis
Job Details: 04/04/2023
Arrived on site. Found moisture in fresh food upper walls and liner found mullion not entering catch latch and gaskets not sealing. Raised mullion checked seal good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Dripping Springs, TX 78620
Luis
Job Details: 04/04/2023
"Arrived on site for ui issues,removed ui found loos connection and control harness secured harness to control test ui unit working as designed. Ran diagnostics all test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78738
Luis
Job Details: 04/04/2023
"Arrived on site. Per service pointer replaced icemaker,valve and fill tube ran icemaker test passed harvest and filled with water,replaced defective right side fresh food door gasket checked door seal good."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near New Braunfels, TX 78130
Andrew
Job Details: 04/04/2023
Arrived on site to test unit for not starting. Edified unit receiving proper voltage. Found bad thermal fuse. Replaced fuse unit now working as designed. Found ventilation was correct to exterior. Job complete.
We serviced a
AMANA RANGE
Model AGR6303MMW0
Near Austin, TX 78723
Joe Z
Job Details: 04/04/2023
Arrived on site for unit not powering on. Upon arrival test polarity and has failed test. Test unit in a different outlet and unit powered on. Preheated oven to 350. Unit is operating as designed . Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78734
Kevin
Job Details: 04/04/2023
"Arrived on site and replaced gearcase, hub, and wash plate diagnosed on previous visit. Washer is now working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Belton, TX 76513
David Z
Job Details: 04/04/2023
"Arrived on site to diagnose washer that had a loud clicking when unit was agitating. Customer showed me video of the noise, and it sounded like some clicking on agitation direction reversal. I tested the unit and found the noise was significantly less. I checked under the unit and didn't find any damage, just normal clicking coming from the rotor. Advised to follow up if the unit repeats the issue, and we can replace the Rotor / Stator / Clutch / Slider. The unit is making normal whiplash noise, which is in line with operation at this time. Repair completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Belton, TX 76513
David Z
Job Details: 04/04/2023
Arrived on site to install previously diagnosed parts to resolve damaged from transport dishwasher. Replaced upper left insert in the tub. Replaced the sump assembly and tested unit. Verified proper operation with no further leaks present. Repair completed.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Temple, TX 76502
David Z
Job Details: 04/04/2023
"Arrived on site to follow up on oven that was overcooking items consistently. Spoke with customer who let me know the unit heats past the set point and stays that way. I ran the unit again with thermocouple inserted and checked temps. I found the unit cycling as designed on bake and convect. Preheat time is within spec. I gave the customer some suggestions on cycle selections and to try traditional cooking vs convect, to reduce direct heat. I could find no failures in the unit, and it is working as designed. Customer is not satisfied with the performance and behavior of the unit. Advised that this is how these units are designed, and to achieve higher perchance and less cycle time a higher end / commercial style unit would be closer. Call completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Austin, TX 78734
Luis
Job Details: 04/04/2023
"Arrived on site. Removed ice ball from inlet to evaporator,replaced evaporator,compressor and drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Ran diagnostics test 4 frost forming on evaporator during test 4"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Leander, TX 78641
Maurice R
Job Details: 04/04/2023
"Arrived on site for dryer that the cord burnt. On inspection I found that the neutral and the L2 were fused together, it looks like during the move the wiring harness was between the dryer cabinet and the cover for the terminal block and it cur through the wire covers. The wire shorted out when they plugged it in. I repaired the unit with a terminal block kit then I called the safety line and report my findings Sr7736064855"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Leander, TX 78641
Maurice R
Job Details: 04/04/2023
Arrived onsite for washer having a electrical smell. On inspection found that the motor was extremely hot. Had to get a towel to hold the motor as I removed the old one. Customer had done a load of wash 20 mine for I got there and it was still extremely hot. I installed a new motor and belt on the unit and the customer was going to run another load in the unit. No water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Georgetown, TX 78628
Maurice R
Job Details: 04/04/2023
Arrived onsite to install previously diagnosed parts. Installed new inner gasket and tested unit In diagnostic cycle. No water leaks during testing.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Georgetown, TX 78626
Kimo
Job Details: 04/04/2023
"Arrived onsite for a MW that is making a rattling noise when in use. Upon inspection I found that, Upper Inverter Housing. Was not aligned properly and was making contact with the Cooling Fan Assembly. I adjusted the housing and tested the unit several times and found that the noise was gone and the unit operated as designed"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Georgetown, TX 78626
Kimo
Job Details: 04/04/2023
Arrived onsite for a washer that the customer is have trouble starting a washer cycle with. Upon arrival I installed the unit and found that the latch opened the way it should as well as all other functions. I checked the garage case and found no leaks and it rotated smoothly with no resistance. I read a quick cycle and found unit operating as designed I ran a drain and spin and found that the unit operating as designed in that mode as well. I then advised and demonstrated to the customer on how the unit operates. Units operating as designed
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78744
Joe Z
Job Details: 04/04/2023
Arrived on site for oven tripping breaker. Upon arrival test unit by preheating oven to 350. After a couple minutes breaker tripped. Ran broil and unit preheats correctly. Test cook top and is operating correctly. Need to replace control. Replaced control W11594224. and test unit by preheating to 350. Unit preaheated and is operating correctly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Manor, TX 78653
Matthew
Job Details: 04/04/2023
Arrived onsite for range gasket issues. Upon arrival spoke to customer and stated unit was stolen from home and could not be serviced. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Manor, TX 78653
Matthew
Job Details: 04/04/2023
Arrived onsite for faulty lower spray arm. Upon arrival inspected unit. Found spray arm failed at shaft. Replaced lower spray arm. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78628
Kimo
Job Details: 04/04/2023
"Arrived onsite for a refrigerator the a ui that is not functioning. Upon arrival I inspected all connections at the ui and the control and found the good I checked that the ui was not locked it was not in fact it wasnt lit up but the unit was running (cooling just fine) I replaced the ui and found that ui/ice/water detector functionality return, and the new UI it was lit up. Job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Buda, TX 78610
Kevin
Job Details: 04/04/2023
"Arrived on site and inspected dryer and found it is heating but there is no airflow showing on airflow meter. Took pictures. Removed vent hose from rear of dryer And airflow is now correct. Recommended to homeowner that vent to the exterior be cleaned/cleared by a service. Left vent hose off dryer should not be used until this has been done correctly, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near New Braunfels, TX 78132
Andrew
Job Details: 04/04/2023
Arrived on site and replaced previously diagnosed damper cover. Applied silicone to fill gap between FC liner and cabinet. Unit working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near New Braunfels, TX 78130
Andrew
Job Details: 04/04/2023
Arrived on site and filled area where fill tube enters into ice maker compartment per Techline. Ice maker filled as designed. No leaks detected. Job complete.
We serviced a
KENMORE DRYER
Model 796.9118231
Near Austin, TX 78750
Paul
Job Details: 04/04/2023
Arrived onsite for a dryer not heating again. The customer stated the vent was cleaned on Saturday. I found the resettable high limit tripped again. I reset the thermostat and tested the dryer on high heat with the vent disconnected and found it cycling between 120-170 degrees. I connected the vent and found it cycling between 130-180 degrees and found the house vent clean. I let the unit cycle 10 times and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Georgetown, TX 78633
Lou
Job Details: 04/04/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not in on. I tested voltage at the wall outlet and got 245V. Removed the back panel and tested the fuse, cutoff, thermostats and element and all are good. I tested voltage at the timer and found the timer not providing voltage to the element to heat. I removed and replaced the timer and retested and unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Hutto, TX 78634
Vincent
Job Details: 04/04/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was racks are rusting. Replaced the racks and unit is now all good. No leaks. Where observed during service."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Georgetown, TX 78628
Kimo
Job Details: 04/04/2023
"Arrived onsite for a dryer that would lose power after about 3 or 4 loads. Upon inspection I could not get the unit to fail in such a manner, I checked that the unit was wired properly and the terminals were tightened properly. I checked that the door switch worked properly the my multimeter, and the fuses in thermistors. Were all good. I replace the control as they may be something going on with the programming. I tested the unit several more times and found that the unit is performing with no issues. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Round Rock, TX 78681
Vincent
Job Details: 04/04/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator doors not aligned properly. Found a bad hinge and replaced it. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78759
Wesley
Job Details: 04/04/2023
Arrived onsite and found harness connector shorted. Used harness to repair heater circuit. Unit is now set up to operate properly. All checks good.
We serviced a
MAYTAG WASHER
Model mvwb765Fw3
Near Manor, TX 78653
Matthew
Job Details: 04/04/2023
Arrived onsite to replace faulty housing. Replaced housing and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Manor, TX 78653
Matthew
Job Details: 04/04/2023
Arrived onsite to replace faulty control. Replaced control and tested unit. Light fans and compressor are all functioning. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Manor, TX 78653
Matthew
Job Details: 04/04/2023
Arrived onsite to replace faulty motor. Replaced motor and tested. Unit is functioning properly. Job complete
We serviced a
AMANA DRYER
Model NGD4655EW3
Near Austin, TX 78745
Joe Z
Job Details: 04/04/2023
Arrived on site for unit with no power. Upon arrival test parity and found open ground and advised customer. Test unit and found fractured door switch. Need to replace door switch. Replaced door switch WPW10237959. Test unit and unit is operating as designed. Job complete
We serviced a
IKEA MICROWAVE
Model IMBS104GSS01
Near Austin, TX 78704
Joe Z
Job Details: 04/04/2023
Arrived on site for unit with no power. Upon arrival test polarity and is good. Removed unit from cabinet. Removed top panel to inspect control. Found blown fuse. Used mini breaker to test unit and operated correctly. Need to replace fuse. Replaced fuse W11188752. Test unit by heating cup of water. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WFC150M0JB1
Near Kyle, TX 78640
Leonardo
Job Details: 04/04/2023
Arrived on site to test unit for burners not staying hot. Test unit and found normal operation of unit. Explained to customer about new elements with temperature limit coils.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 04/04/2023
Arrived on site to test unit for unit not draining. Test unit and found garbage disposal still had knock out in. Removed knock out test unit and unit test good job complete unit draining correctly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Marcos, TX 78666
Andrey
Job Details: 04/04/2023
"Arrived on site to replace previously diagnosed dispenser funnel, installed part, customer tested and verified that the issue was fixed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Marcos, TX 78666
Andrey
Job Details: 04/04/2023
"Arrived on site to test unit for no cooling RC, tested unit found Evaporator completely frozen over, heater is not activating in diagnostics, replaced defrosted evaporator, replaced control and thermistor, heater is now activating, if issues persist recommend replacing evaporator harness, unit is now running as designed, no leaks detected job complete"
We serviced a
GE VENTHOOD
Model ZV750SY4SS
Near Georgetown, TX 78633
Lou
Job Details: 04/04/2023
"Arrived on site to inspect venthood lights not working. Upon further inspection, I found the customer had replace,ent bulbs for the unit. I found the front and back right lights were not working. I removed the bulbs and found both them bad and after replacing the bulbs, I found the front ceramic socket/base was burnt (photo). The back right light is working properly. ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH2175XVS1
Near Harker Heights, TX 76548
David Z
Job Details: 04/04/2023
"Arrived on date to diagnose microwave that is not heating. Tested unit and confirmed no heat is present. The magnetron is buzzing loudly, indicating HV system failure. I also found the control panel tabs are breaking and there is a gap around the control panel now. Unit is 14 years old, plastic is also starting to crack. Requesting autho from ext warranty to replace HV system, ordrng 1 W10286605 (UI)"
We serviced a
JENN-AIR RANGE
Model JGRP548WP00
Near New Braunfels, TX 78132
Leonardo
Job Details: 04/04/2023
Arrived on site to test unit for left and right front burners not staying lite on high. Found billeting about new conversion kit for LP. Also ordering new burner heads and valves. ordrng 2 WPW10320937 (Burner heads)s and 2 WPW10371235 (Valves)s and 1 W10372117 (Lp kit per bulletin)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Austin, TX 78752
Joe Z
Job Details: 04/04/2023
Arrived on site for coin box broken. Upon arrival inspected unit and found coin slide is not operating correctly and needs to be replaced. Ordering coin chute. Parts are covered under warranty. Customer approved. Office to reschedule ; ordrng 1 W11126319 (Coin chute)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Austin, TX 78752
Joe Z
Job Details: 04/04/2023
"Arrived on site for coin box damaged. Upon arrival, inspected unit and found multiple issues. Found lock at metering case is damaged and need to replace metering box. Also found tub dismounted from gearcase. Need to order metering case, lock, basket, agitator , gearcase, tub ring, spanner nut, and block. Office to reschedule . ordrng 1 WPW10114740 (Lock) and 1 WPW10549814 (Metering case) and 1 W10738339 (Basket) and 1 WP21366 (Spanner nut) and 1 W11084139 (Block) and 1 WPW10461196 (Tub ring) and 1 WPW10131112 (Agitator) and 1 W11159068 (Gearcase)"
We serviced a
KITCHENAID VENTHOOD
Model KWVU205YBA1
Near Austin, TX 78731
Wesley
Job Details: 04/04/2023
Arrived onsite for venthood not operating intermittently. Determined faulty track switches. Ordering switches to repair. Returning Monday to complete. ordrng 2 WPW10240604s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Lakeway, TX 78734
Luis
Job Details: 04/04/2023
"Arrived on site for no cool in fresh food section. Found fresh food evaporator heavily incased in ice,diagnosed unit will need harness assembly that includes fan and thermistor will also need a new drain pan. Returning tech will need to follow service pointer W11092686 Rev. G. Customer will defrost unit gave instructions on defrost and placing towels in fresh food compartment and left side of unit. ordrng 1 W11457241 (Drip pan)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78745
Joe Z
Job Details: 04/04/2023
"Arrived on site for center burner not operating. Upon arrival test unit and found center electrode is not sparking. Did observe all other burners spark when center knob is turned. Center electrode has failed . Need to replace center electrode. ordrng 1 W11208293 (Center electrode)"
We serviced a
KITCHENAID WALL OVEN
Model n/a
Near Manor, TX 78653
Matthew
Job Details: 04/04/2023
Arrived onsite for lower grill not secured properly. Upon arrival inspected unit. Found grill detached from frame. Inspected and found mounting screws incorrect. Spoke with SR and ordered parts research for grill screws. Office to reschedule ; ordrng 1 Partsresearch (Screws)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78750
Paul
Job Details: 04/04/2023
"Arrived onsite for a leaking dishwasher. The customer stated that water starts dripping on the left side at the bottom of the door through out a cycle. I tested the unit and found water getting past the door gasket and running down the left door jamb then dripping on the floor. I found the upper left corner of the door gasket distorted and bending inward. I replaced the door gasket and both corners were protruding out but when testing the unit still leaked. The door has some wobble like it is high centered at the latch and strike. Need to replace the latch and strike along with the door gasket again all at the same time. Ordering W11412299 door latch, W11545309 strike, and W11483553 gasket. RS for Thu 4/13 per the customers request.; ordrng 1 W11412299 (Door latch) and 1 W11545309 (Strike) and 1 W11483553 (Gasket)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78626
Kimo
Job Details: 04/04/2023
Arrived onsite for a wall oven that will not come out of lock mode. Upon inspection I found that the unit would tell you to swipe up to unlock then it would ask unopened to update and when you select update or skip it goes back it swipe up to unlocked over and over again. I power cycled unit and found no change. Will need to replace the console to resolve issues and cx will need to connect unit to Wi-Fi to prevent this issue from occurring again
We serviced a
AMANA OVEN
Model AGR6303MMS0
Near Austin, TX 78702
Wesley
Job Details: 04/04/2023
Arrived onsite for going issue with oven not heating in the oven. Found second short in the wiring harness from initial cause of sheet metal cover pinching the wiring upon delivery. Repaired second short and found ongoing symptom of no oven heat. When bake is selected the control does not send voltage on the red wire to the ignitor tested at the control. Ordering the control to repair. Ordering the harness just in case. ; ordrng 1 W11620526 (Control) and 1 W11465032 (Main harness)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Burnet, TX 78611
Gerry C
Job Details: 04/04/2023
"KUIX535HPS01 Arrived to instal previously diagnosed and ordered parts. I recovered the existing refrigerant, noting 45 psi in a room temperature unit, assuring the likelihood of no evaporator leaks. I removed and replaced the compressor, service port and non-dye drier and vacuumed the system. Holding vacuum for 15 additional minutes, I charged. During charging, the refrigerant tank ran out precisely one ounce short of the MFG prescribed 5.75 oz. The unit will require one uncle of refrigerant for a full charge. Watching the unit attempt production, I actually produced a reasonable slab and easily out performed the prior failed compressor. No leaks observed during service. Returning tech will only need to precisely add one ounce and two hours sealed system service are not required.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Austin, TX 78726
Paul
Job Details: 04/04/2023
"Arrived onsite for a refrigerator with a dented RC door, missing FC shelves, and a damaged pan cover in the RC. I replaced the RC door, the two FC shelves, and the RC pan cover. I installed the door badge and leveled the refrigerator. All is working as designed except for the new pan cover. It is not allowing the drawer to close fully and its putting the drawer in a bind. Need to replace the pan cover again and possibly the crisper drawer and associated parts for the drawer. There were no water leaks present at the time of service. Ordering WPW10508334 COVER ASSY-PAN,RC,CM,SE, WPW10292504 Crisper Pan, 2EA W11164152 Roller, 2EA W11175807 Axle, W11214890 Handle trim, W10282883 Humidity Slide, and WPW10282880 Humidity Slide Housing. Office to RS.; ordrng 1 WPW10508334 (COVER ASSY-PAN,RC,CM,SE) and 1 WPW10292504 (Crisper Pan) and 2 W11164152 (Roller)s and 2 W11175807 (Axle)s and 1 W11214890 (Handle trim) and 1 W10282883 (Humidity Slide) and 1 WPW10282880 (Humidity Slide Housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Waco, TX 76710
Tyler
Job Details: 04/04/2023
Arrived on site for refrigerator with broken rails. Upon arrival confirmed issue and found right slider broken and failing. Rescheduled customer for 04/10/23 to complete repairs with new rails ; ordrng 1 WPW10397636 (Slide (left)) and 1 WPW10397635 (Slide (right))
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Georgetown, TX 78633
Lou
Job Details: 04/04/2023
"Arrived on site to inspect cooktop issues. Upon further inspection, I found a small chip/crack in the cooktop glass at the front left burner. Also found a small line crack just above the chip (photos). As small as the chop,and crack are, I could not see a point of contact as if something had been dropped on the glass. I contacted the office (Claims-SC) and was advised to order the cooktop to replace in warranty. I am ordering the cooktop and CNOTE-2 HOUR JOB and office to schedule return service. ; ordrng 1 W11051484 (Cooktop) and 1 CNOTE (2 HOUR JOB)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Elgin, TX 78621
Matthew
Job Details: 04/04/2023
Arrived onsite for washer not spinning clothes out. Upon arrival inspected unit. Ran diagnostics and found Basket speed faulty and unable to reach target rpm. Ran test and could hear motor turning but basket was not. Inspected underneath unit and found cam dropped due to loose nut. Cam dropped and caused belt to become worn and shredded the motor pulley. Need motor also Replaced cam and belt . Set for the 13th. . ; ordrng 1 W11497303 (Motor) and 1 W11611297 (Belt)
We serviced a
WHIRLPOOL RANGE
Model KSGG700EBS3
Near Kingsland, TX 78639
Gerry C
Job Details: 04/04/2023
"KSGG700EBS3 Arrived to instal previously diagnosed and ordered parts. I found the actual source of the gas leak was at the manifold, but it the burner supply and it was the main supply line to the manifold. It had likely been over-tightened during assembly and the crush portion of the tubing was rendered unable to seal as designed. Office to order W10432252 and just in case needed, the manifold assembly again. I left the unit unplugged and the gas supply off. Office to contact the customer to arrange return service for PSP part. No gas leaks of the supply detected during service. ; ordrng 1 W10432252 (Tube, Cooktop Gas Supply) and 1 W10826727 (Manifold)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near New Braunfels, TX 78130
Leonardo
Job Details: 04/04/2023
Arrived on site to test unit for noise when unit running. Found turntable motor making loud noise. Ordering new turntable motor will return ; ordrng 1 W10642989 (Turntable motor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Canyon Lake, TX 78132
Leonardo
Job Details: 04/04/2023
Arrived on site to test unit for damaged door. Found damaged door and new door was had small scratches customer declined new door. Ordering new door and turntable support ; ordrng 1 W11643350 (Door) and 1 W10337248 (Turntable support)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near San Marcos, TX 78666
Andrew
Job Details: 04/04/2023
Arrived on site to test unit for no cool. Found compressor seized. Recommend compressor replacement. Needing 2 hrs on return visit. Unit is r600a and no lock ring kit required. Office to reschedule. ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (UV) and 1 W10913906 (Access)
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL18IGX00
Near Austin, TX 78731
Wesley
Job Details: 04/04/2023
Arrived onsite and inspected for failure to produce ice. Verified fill tube is clear. Called techline Robert. Recommending replacement of icemaker only. Ordering icemaker. Sr#7735027970 office to reschedule due to part availability. ; ordrng 1 W11646196 (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Belton, TX 76513
David Z
Job Details: 04/04/2023
"Arrived on site to diagnose washer that is not finishing wash cycles. Customer says unit does start and run, but shows an F8E1 / LO error. Tested unit and found cold valves are just dripping in, causing low flow. Ordering cold valve to resolve. ; ordrng 1 W11316256 (Cold Valve)"
We serviced a
SAMSUNG DRYER
Model DVG50R5400W/A3
Near West Lake Hills, TX 78746
Scott
Job Details: 04/04/2023
"Arrived on site to replace gas valve and found wire harness burned up to small burned area around blower housing . Ordering wire harness Highly recommended to have exterior vents cleaned . Left gas off and unit unplugged . Advised not to use dryer as there is a safety hazard . ; ordrng 1 DC93-00825B (Wire harness)"