We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Austin, TX 78759
David Z
Job Details: 11/12/2021
Arrived on site to follow up on refrigerator that was producing ice that was hollow and smaller. Replaced inlet valve and line / IM. Verified proper fill. Advised to follow up if cubes are hollow again. Call complete.
We serviced a
GE DISHWASHER
Model GDF570SGF0WW
Near Kempner, TX 76539
Tyler
Job Details: 11/12/2021
Arrived on site for dishwasher leaking water during use. Upon arrival I confirmed complaint. After further inspection I found cause was due to drain pump hose that bridges to sump had cracked causing leak. Was able to replace motor/drain assembly kit and then reassembled and tested unit. Found dishwasher cycling through setting as designed with no leaks. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS02
Near Leander, TX 78641
Cliff
Job Details: 11/12/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Georgetown, TX 78626
Tommy
Job Details: 11/11/2021
Arrived onsite for light not shutting off. Upon arrival found holder damaged and bulb damaged in process. Replaced both and tested unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID MICROWAVE
Model KBMC140HSS0
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/11/2021
"Arrived on site to replace mag cap and diode from previous diagnosis. Replaced parts, tested unit, unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Austin, TX 78717
David S
Job Details: 11/11/2021
"Arrived on site for freezer over cooling. I inspected the unit and work area. I found the freezer frosted over. I inspected the doors and found no gaps. I gained access to the control and tested the defrost heater, I found 105 ohms. I tested the rc thermistor and found it at 2.3 Kohms (about 70 degrees), I tested the fc thermistor and found it reading 8 Kohms(about 35 degrees). I called techline and spoke to Andy. I advised of the situation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Buda, TX 78610
Kevin
Job Details: 11/11/2021
"Arrived on site to install previously diagnosed parts. installed new thermistor and control board. Advised customer to give at least 24 hours for unit to cool properly. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/11/2021
"Arrived on site to test unit for center burner popping. Found outer orifice was obstructed with piece of foam. Removed foam, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/11/2021
"Arrived on site for washer making loud noises. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found none. Ran automatic test cycle and found no noise occurred. Inspected gearcase and actuator. Found motor guard indented in. Corrected motor guard and added nylon washer to hold motor guard away from pulley. Tested operation, all tested good. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB05
Near Round Rock, TX 78665
David S
Job Details: 11/11/2021
Arrived on site for frost not cooling. I inspected the unit and work area. I found the freezer at 19 degrees and no ice build up on the Evaporator. I gained access to the compressor and found a process stub installed on the compressor. See pictures. The compressor was hot to the touch and pulling .8 amps. The system will need a sealed system repair. I am ordering sealed system. The office will reschedule when we have eta on the parts.; ordrng 1 W10309988 (Compressor) and 1 WP2188823 (Evaporator) and 1 W11506635 (Access valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Pflugerville, TX 78660
Taylor M
Job Details: 11/11/2021
"Arrived on site, door sent with me was the wrong door skin, unit requires stainless, I am ordering the stainless door as well as the nameplate, office to reschedule return service when the parts arrive.; ordrng 1 W11223753 (Nameplate) and 1 LW10912110 (Door)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/11/2021
Arrived on site to test unit for not responding. Found UI receiving proper voltage it not responding. Verified connections were correct. New console sent with is not responding(faulty). Needing console to fix issue. ; ordrng 1 W11419056 (Console)
We serviced a
GE COOKTOP
Model ZGU375NSD1SS
Near Waco, TX 76706
Tyler
Job Details: 11/11/2021
Arrived on site for cooktop continuously sparking once ignition on any burner was activated. Upon arrival found cooktop located over wall oven built into cabinets underneath. Confirmed model and serial number. During diagnostics I found both front and middle burners couldnt be disassembled fully because flow pipes were siezed into threading and risked breaking if removed. Will need to inform ahs of potential risks due to gas product and possible parts that will be needed for safe repair. ; ordrng 1 Cnote (Tg Need help with findings certain part/s) and 1 WB02X10822 (Spark ignitor) and 3 WB24X10091 (Switchs)s and 3 WB24X10092 (Switchs)s and 1 Cnote (Need ahs autho)
We serviced a
GE OVEN
Model JKP26G003WH
Near Waco, TX 76710
Tyler
Job Details: 11/11/2021
Arrived on site for double walll oven no heating correctly in upper section. Upon arrival confirmed and corrected M&s. After testing upper oven I found when set to 350 unit would exceed set temp by 100-150 degrees more within the first 5 minutes of a 20 minute preheat cycle. Found thermostat failing. Due to units age I couldnt pull up any part numbers for repairs needed. Unit will need to be replaced at this time. Call complete
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near New Braunfels, TX 78130
Andrew
Job Details: 11/11/2021
Arrived on site to test unit for smoking. Found smoke was from first time using oven and burn off was burning off which is completely normal. Advised customer to run unit and let it burn off as per owners manual. Spoke with safety and was told that is normal for initial start up. Job complete. Sr# 7732186041
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Seguin, TX 78155
Robert
Job Details: 11/11/2021
Arrived on call for complaint of not starting. Test fuse and found it open. Replace fuse. Dryer not in home no power to fully test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXWS00
Near Seguin, TX 78155
Robert
Job Details: 11/11/2021
Arrived on call for complaint of shutting off. Found the contact on the thermostat not making good contact allowing refrigerator to not cool sometimes. Replaced thermostat and test.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Bastrop, TX 78602
Wesley
Job Details: 11/11/2021
Arrived onsite and found unit would need both controls to be replaced for a glitching issue.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS04
Near Leander, TX 78641
Kayman
Job Details: 11/11/2021
Arrived onsite for wall oven not heating in lower section. Upon inspection I confirmed the complaint. I accessed the TOD and found it tripped or blown.The unit is working as designed at this time.Job complete.
We serviced a
MAYTAG WASHER
Model Mvwx700xl2
Near Nolanville, TX 76559
Al
Job Details: 11/11/2021
Arrived back on site to install previously ordered latch and main control and unit lid lock light continued to flash as it had done previously. I Called Whirlpool Tech Line and spoke KIRT SR #7732219916 and was advised to test the lock lock at the control and it registered good. KIRT advised the newly replaced ACTUATOR was causing the unit not to spin. Ordering the actuator. Office to schedule return services.; ordrng 1 WPW10006355 (ACTUATOR)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Kayman
Job Details: 11/11/2021
"Arrived onsite for refrigerator not closing properly lights out and dispenser issues. Upon inspection I found the pantry UI dead. I removed it and found the wires corroded at the connections. I found the pantry harness in seemingly good condition no broken wires found. I found the upper freezer bin warping and the face will not stay on. I found the RC drain pan warping. Temps check good and no frost build up anywhere. Ice bin full. The customer had concerns with the right side RC door opening by its self when shutting the left side door. I leveled the unit to where this no longer happens. I am ordering the pantry drawer, pantry ui, Shims, upper freezer bin, to complete the repair. Office to R/S due to part availability. ; ordrng 3 SHIMS (Shims)s and 1 W10815669 (Pantry drawer) and 1 WPW10769076 (Pantry Ui) and 1 W11387053 (Upper freezer bin) and 1 W11170612 (Pantry harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS03
Near Austin, TX 78731
Luis
Job Details: 11/11/2021
"Arrived on site. Found power at outlet and power to rocker switch,no power exiting switch diagnosed a defective switch,replaced main power switch on unit flipped switch unit powered on,compressor and fans powered on.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Georgetown, TX 78628
Lou
Job Details: 11/11/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the thermal fuse and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Temple, TX 76501
Tali W
Job Details: 11/11/2021
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Bastrop, TX 78602
Wesley
Job Details: 11/11/2021
"Arrived onsite for unit unresponsive and found proper voltage to the control and from the control to the UI, but IUi unresponsive. Ordering UI and returning with control to repair. ; ordrng 1 W11478524 (Ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Andice, TX 78628
Tommy
Job Details: 11/11/2021
Arrived onsite for dishwasher making sucking noise. Upon arrival found unit was operating as designed job completed. Spoke with customer on recording any nosies
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78664
Taylor M
Job Details: 11/11/2021
"Arrived on site to diagnose dishwasher with spray arm issues, upon arrival I gained access to the unit and found that when entering service diagnostics there are no fault codes, I found a pod half dissolved at the base of the dispenser. When putting the unit into a diagnostics cycle I found that the sump and motor is not operating properly and needs to be replaced, I am ordering the sump and motor and the office will reschedule return service when the part arrives. ; ordrng 1 W11087376 (Sump and motor assembly)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/11/2021
Arrived on site to test unit for internal board failure error.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Spicewood, TX 78669
Leonardo
Job Details: 11/11/2021
arrived on site to replace magnetron, diode, capacitor, and cover. Removed magnetron and found burned out antenna. Checked wave guide and found damaged wave guide.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NBEXRS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/11/2021
"Arrived on site for refrigerator not producing ice and shacking when dispensing ice. Gained access to ice maker and found ice maker mold chipping. Found no voltage going to ice maker. Found failed optical control and ice maker due to mold chipping. Found auger motor left side housing broken. Was able to reattach motor. Will need to replace ice maker and optical control. Informed customer that ice maker is on back order. .; ordrng 1 2198597 (icemaker assy) and 1 W10757851 (optic bd set ref)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78747
Jacob
Job Details: 11/11/2021
Arrived onsite for unit not turning on. Looked at the unit and was able to get into diagnostics and found both controls error codes. Replaced both controls. Tested the unit. Unit tested good. No issues at this time. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Seguin, TX 78155
Robert
Job Details: 11/11/2021
Arrived on call for complaint of not cooling well. Found no air movement in freezer. Check evaporator fan no voltage. Trace wires back to plug on back wall not connected. Reconnect plug and fan turn on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Round Rock, TX 78681
David S
Job Details: 11/11/2021
Arrived on site to install previous diagnose part. I gained access to and installed a new ice maker. I tested the ice maker and it is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model LXR9445JQ1
Near San Marcos, TX 78666
Kevin
Job Details: 11/11/2021
"Arrived on site and inspected washer and found a very large hole in the top of the tub, took one picture.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Taylor, TX 76574
Taylor M
Job Details: 11/11/2021
"I arrived on site to diagnose dishwasher with both spray arms not working, upon arrival I gained access to the unit and put it into service diagnostics, upon putting the unit into diagnostics I found f1e2 for a control software issue, per the tech sheet I am ordering the control due to damaged or corrupted memory on the board and returning with the sump and motor assembly. Office to schedule return service when the part arrives. ; ordrng 1 W11305297 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Leander, TX 78641
Kayman
Job Details: 11/11/2021
Arrived onsite for washer putting holes in clothes. Upon inspection I found F0E2 stored in the system. I ran through auto test in diagnostics and found all functions passed with no issues. I felt around d the basket and bellow but could not locate any jagged metal or anything that could cause holes.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Leander, TX 78641
Kayman
Job Details: 11/11/2021
Arrived onsite to install previously diagnosed parts. I installed the capacitor and tested the unit. The unit is working as designed and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS1
Near Pflugerville, TX 78660
Taylor M
Job Details: 11/11/2021
"Arrived on site to diagnose range giving off gas smell during operation, upon arrival I put the unit into a bake at 350? after removing the plates covering the burner, I found that the flame looks normal, I reached out to techline and spoke with Chris he recommended that the unit be checked to ensure that the burner is igniting within the first three clicks and that there should only be concern if the unit is not igniting properly, he provided me with sr#7732217322. The unit is operating properly as designed with no leaks or improper ignition observed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78664
David S
Job Details: 11/11/2021
Arrived on site for washer not draining. I inspected the unit and work area. I installed a new drain pump. I tested the unit and found it working as designed. Job complete.; ordrng 1 Sealedsystem (Sealed system) and 1 Uvdrier (Uv drier)
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS0
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/11/2021
Arrived on site for range preheating to temperature then displaying error code. Performed diagnostics mode and checked fault codes and found fault did not store. Followed tech sheet process for error code. Found temperature rising in test mode. Measured resistance on temperature sensor and found within range. Measured resistance bake and broil and found within range. Found failed control. Removed failed control and installed broil element and wire harness with control. Performed diagnostics mode and found temperature no longer rising. Preheated unit to 350? and waited 5 minutes to see if error would reappear. All tested good
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Mustang Ridge, TX 78610
Kevin
Job Details: 11/11/2021
"Arrived on site and found unit powered on. Put washer into manual diagnostics cycle and tested all functions. Unit passed all tests, took video and sent to PR. Could not duplicate customer experience, previous repair is still good and machine is functioning as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Austin, TX 78725
David Z
Job Details: 11/11/2021
"Arrived on site to follow up on refrigerator that is consistently causing breaker to trip. The timing of the breaker tripping is random, and can take several days to happen. On previous visits we have replaced electronics and performed a sealed system repair. Called tech line and spoke with Bruce, SR7732158964. Bruce recommended service pointer W11525530, which is breaker tripping related. All steps and checks have been performed several times. All breakers in the house are GFCI per code. Electrician has replaced breaker 4 times and unit has a dedicated line run to it. All electronics are checking good. Advised consumer on contact numbers for breaker mfr per service pointer. No fault can be found with unit at this time, and no repair is recommended.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near West, TX 76691
Tyler
Job Details: 11/11/2021
Arrived on site for dishwasher needing previously diagnosed parts. Upon arrival confirmed prior complaint and installed heater. Verified thermostat was still intact and functioning within specs. Reassembled and tested unit and showed customer that heater was functioning as designed. Call complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6HR35KB0
Near Waco, TX 76705
Tyler
Job Details: 11/11/2021
Arrived on site for refrigerator leaking water. Upon arrival confirmed complaint and found signs of clogged drain line in the freezer. Found small clog in drain line near drip pan. Cleared line then clear all ice from FC drain compartment. Tested drain and found unit cleared. Call complete
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Temple, TX 76502
Tali W
Job Details: 11/11/2021
"On site for washer not operating properly, making clicking noises during operation, not finishing cycle and not able to power unit off unless unplugged. Confirmed complaint. In diagnostics, found F3E3 water temp too low. Cleared ran diag cycle. Found unit filling, agitating, locking and not going into spin. Checked polarity from J1 at control. Power cycled and found same error in diagnostics. Called techline spoke to Austin same SR# 7731979907. Confirmed that both tech sheet and service manual are labeled incorrectly for connector J1 at control. J 1-1 is supposed to be line, and J 1-2 is supposed to be neutral. Tech sheet and service manual are also different with labeling wire colors to J 1&2 at control. Techline was unable to verify if J1 connector arrow on service manual is correct ((pointing to top connection (per manual J 1-2 is neutral)). Per service manual visual of control, J1-2 is supposed to be line in (power). Black wire is attached to J1-1 and received 115v from connector to ground (per tech and svc manual, that is incorrect). I Advised to power cycle unit, perform diag cycle. Unit shut down before spin initiated. Advised to remove all loads, plug them in one by one and press power button to turn on and off. Performed this on all loads. Unit was able to turn on and off with one specific load connected. Advised to power cycle, clear errors, and repeat process. No change occurred. Repeated process multiple times and found that control replays were now flipping on and off during Fill. Due to possible short to ground in wiring harness causing control to not operate efficiently. Per techline, I was advised to replace actuator due to unit not going into spin. I replaced actuator from truck stock W10913953. Entered diag, cleared error, and starte diagnostics cycle. Unit had no change and continued clicking noise after repaird were made. Need to contact WPL techline again to see if they advise any other repair or solution. Office to reschedule.; ordrng 1 W11033573 (Filter) and 1 W11551294 (Power cord) and 1 W11481108 (Control) and 1 W11569161 (Lower harness)"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/11/2021
"Arrived on site to test unit for not responding. Found console receiving proper voltage but not responding. Replaced console, tested unit, unit works good. All functions operating as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Moody, TX 76557
Tali W
Job Details: 11/11/2021
"On site to install previously diagnosed part. Replaced control. Verified bake and broil functionality, checked all cooktop elements. Unit functioning as designed. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KHHC2090SSS4
Near Killeen, TX 76549
Al
Job Details: 11/11/2021
Arrived on site and inspected microwave error code.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Killeen, TX 76543
Al
Job Details: 11/11/2021
Arrived on site to inspect washer not draining. I removed and replaced defective drain pump and unit tested properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model DU930PWPQ2
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/11/2021
"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised that they had a prior company that came out over a month ago and they replace the door seal but the unit continues to leak. Ran the unit through a normal wash cycle and could not find any leaks from the fill valve, pump and motor assembly, and drain pump. Ran the unit through another test again on a normal cycle and found oversuds in inside the dishwasher. Ran the unit through a pretty wash and a wash cycle and still had excess suds through both washes. I ran the unit for a totality of 35 minutes and had no leaks present during the entire cycle. However, suds we?re getting close to overflowing out of the tub. I advised the customer that they would need to remove the excess soap inside of the dishwasher prior to any further cycles. I did advise that they could either run several wash cycles with no soap to try to remove some of that excess debris or run a dishwasher cleaner through their dishwasher. The customer did advise that they had never run dishwasher cleaner through their unit. The unit is working as designed. Call complete."
We serviced a
GE DRYER
Model DBSR463EG6WW
Near Waco, TX 76710
Tyler
Job Details: 11/11/2021
"Arrived on site for dryer with broken knobs, panel, etc. upon arrival confirmed complaint and found plastic locks to start device had broken causing start switch to drop onto metal and short itself out behind the panel. Also found start knob cracked causing known to fall off in the first place from switch. Will need office to reach once availability of parts and autho is known. ; ordrng 1 WE19M1492 (Panel (white)) and 1 WE4M519 (Start switch) and 1 WH01X10307 (Start knob) and 1 Cnote
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/11/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replace pump and motor and tested the unit. Do you began to work and operate as designed. Call complete.
We serviced a
GE MICROWAVE
Model JNM7196DK3WW
Near Waco, TX 76712
Tyler
Job Details: 11/11/2021
Arrived on site for microwave turning on by itself when door is shut. Upon arrival confirmed complaint. After disassembly of unit found bottom two door switchs functioning within specs but upper most switch was failing a stable continuity & ohms tests. Also found this had led to ACU relay fusing together and causing unit to run on its own as well as causing user input errors with touch pad. Replaced ACU and upper switch after getting approval. Reassembled and tested unit. Found microwave functioning as designed with no failures or random start ups. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBW00
Near Georgetown, TX 78633
Lou
Job Details: 11/11/2021
"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found the ice maker making ice, but theres a large block of ice in the bin. I found where water has been leaking at the bottom right corner of the ice maker and dripping into the bin below. I removed and replaced the ice maker and tested and unit is operating as designed. I cycled power to the unit to reset controls. No water leaks observed at the end of service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KUDK03FTSS0
Near Austin, TX 78735
Leonardo
Job Details: 11/11/2021
Arrived on site to replace fill valve. Replaced fill valve. Tested the unit. Unit fills correctly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Lakeway, TX 78734
Luis
Job Details: 11/11/2021
"Arrived on site for not dispensing ice. Tested dispenser no ice,removed bin,found coupling not fully secured on motor shaft,adjusted coupling reinstalled bin,tested ice dispenser. Ice dispenser working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/11/2021
"Arrived on site for washer not spinning water out of clothes. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F0-E5 off balance load and F7-E6 motor fault. Gained access to motor and found actuator separated from cam. Removed failed actuator and installed new. Assembled unit and ran calibration cycle. Ran automatic test cycle and monitored all components operation. Tested in normal operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near New Berlin, TX 78155
Robert
Job Details: 11/11/2021
Arrived on call for complaint of light not turning off. Checked control and found control not cutting power to socket. Replace control and test.
We serviced a
LG DRYER
Model DLGX3371V
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/11/2021
Arrived on site to install previous diagnosed part. Removed failed valve and installed new. Assembled unit and tested operation. All tested good.. ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Temple, TX 76502
Tali W
Job Details: 11/11/2021
On site for fridge led lights out. Confirmed complaint. Found FC light put causing RC lights to dim. Replaced FC led light module. Unit now functioning as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Marcos, TX 78666
Andrew
Job Details: 11/11/2021
"Arrived on site to replace previously diagnosed console. Replaced console, unit has no power(new build)so not able to test. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78705
Scott
Job Details: 11/11/2021
"Arrived on site ,replaced main control . Unable to test due to no power hook up. Job complete"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Elgin, TX 78621
Wesley
Job Details: 11/11/2021
Arrived onsite and replaced failed catch. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
GE DISHWASHER
Model GLD4450N00CS
Near Smithville, TX 78957
Wesley
Job Details: 11/11/2021
Arrived onsite for dishwasher not running and found voltage to the wash motor but no wash motor function. Ordering parts to rebuild the wash motor assembly. AUTHO required. Advised customer on needed repair and findings. All else checks good. ; ordrng 1 WD26X10053 (Wash motor) and 1 WD19X10038 (Kit) and 1 WD12X10060 (Suction ring) and 1 WD1X1392 (Clamp) and 1 WD01X10103 (Clamp) and 1 WD18X10010 (Clamp)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Bastrop, TX 78602
Wesley
Job Details: 11/11/2021
Arrived onsite and found splatter from freezer icemaker fill spout causing icicles on the harness. Cleared obstruction and icicles and advised customer On repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Belton, TX 76513
Tyler
Job Details: 11/11/2021
Arrived on site for refrigerator not allowing 5 leds in rc or 1 led in FC to turn on. Upon arrival confirmed all leds were getting 20dcv from hv control. After further testing found led in FC shorted out. Replaced led. Few minutes after led in FC went bad again. Called techline and spoke with Bruce sr# 7732216969. Was instructed to retest the other 5 leds on same circuit as FC led. Found no issues but found all 6 leds on circuit acting like they were on a dimmer switch. Was instructed to replace all leds on FC circuit under service pointer W11460554D. ; ordrng 2 W10843353 (Leds)s and 3 W10843846 (Leds)s and 2 W10843353 (FC leds)s
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/11/2021
Arrived on site to replace previously ordered parts for ice machine. Replaced filter head and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Round Rock, TX 78665
Taylor M
Job Details: 11/11/2021
"Arrived on site to diagnose refrigerator not cooling properly, upon arrival I gained access to the rc and fc and took temps with my thermal leads I found proper temperatures in both compartments, i gained access to the service diagnostics and found all fans are operating properly as designed, I gained access to the control and found that the thermistors checked good, unit is operating properly as designed, frost patterns checked good as well. I am replacing the control JIC the unit is not presenting the issue during service, I also switched the unit from global to basic defrost. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78737
Luis
Job Details: 11/11/2021
"Arrived on site for freezing in fresh food. Replaced damper control,found cold air entering around damper housing with damper door closed,added sealer in liner gaps."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Kyle, TX 78640
Jacob
Job Details: 11/11/2021
Arrived onsite for unit having condensation on the rail mullion and the gasket on the right side of the door has a tear. Replaced mullion and door gasket. Sealing better. Let customer know of the condensation issue and there is a button on the control to help with the issue. No other issues at this time. Job complete
We serviced a
WHIRLPOOL WINE COOLER
Model KUWR204ESB00
Near Austin, TX 78737
Luis
Job Details: 11/11/2021
"Arrived on site for water leaking. Removed evaporator cover found drain clogged and filled with water,removed compressor cover found drain trap not allowing water to drain to pan,removed cap and installed correctly."
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW0
Near Round Rock, TX 78664
Tommy
Job Details: 11/11/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced hose and switch cleared error and proceeded to test unit is now operating as designed. Job Completed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78724
David Z
Job Details: 11/11/2021
"Arrived on site to diagnose dryer making a loud thumping sound when running. Hand turned drum and could feel it popping on the side. Checked the drum and found a piece of a zipper wedged in between the drum and the seal. Removed debris with pliers. Ran unit and verified with customer present the unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model Wtw7000dw1
Near Austin, TX 78748
Jacob
Job Details: 11/11/2021
Arrived onsite for unit not filling with water. Customer said they he himself had replaced the water valve. Saw that the single out was sharing power with a single 120v outlet with a small multi tap. Removed multi tap and plug unit straight to the wall on its own. Tested the unit and unit did start filling with water with no issues. Let customer know that the unit needs to be on a dedicated plug on its own and not shared. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model SF385PEGQ
Near Spicewood, TX 78669
Leonardo
Job Details: 11/11/2021
Arrived onsite for oven turning on then off. Tested unit and found ignitor not sensing flame causing unit to shut off. Ordering bake ignitor and gas valve. Office to reschedule ; ordrng 1 WPW10293048 (Gas valve)
We serviced a
WHIRLPOOL WASHER
Model MHWE400WR0
Near Liberty Hill, TX 78642
Kayman
Job Details: 11/11/2021
Arrived onsite for washer making jet engine noise while spinning. Upon inspection I could hear a bearing rumble when spinning the unit by hand I found play in the basket to tub. I advised the customer of my findings and explained the extent of the repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Taylor, TX 76574
Taylor M
Job Details: 11/11/2021
"Arrived on site to re-diagnose washer making loud noise during the wash and spin cycle, I gained access to the unit and checked for fault codes, I found none, I gained access beneath the unit and found that there is no evidence of gearcase oil or shavings, i put the unit into a diagnostics cycle and found the noise would not replicate, I put a medium load of clothing in the unit and put the unit into a wash cycle and then drain and spin, once reaching drain and spin the unit towards the end made the noise, I found that the motor was extremely hot after the noise was produced and is likely the cause of the noise, upon returning the unit will need the new motor, gearcase and splutch. ; ordrng 1 W10890624 (Motor)"
We serviced a
MAYTAG WASHER
Model MVWX700XW1
Near Leander, TX 78641
Kayman
Job Details: 11/11/2021
"Arrived onsite for washer making loud noises in spin. Upon inspection I found the basket has an obvious bearing rumble when spinning by hand. The customer agreed so I attempted to replace the component. I found the hub in the basket very grimy and 2 of the screws stripped immediately upon trying to remove them. I stopped repairs and explained to the customer the situation. The customer wants to try no remove the screws on their own. I advised them to let us know if return service is needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pflugerville, TX 78660
Taylor M
Job Details: 11/11/2021
"Arrived on site to replace evap cover and drain tube on previously diagnosed refrigerator that has a blockage in the drain tube causing the rc to freeze near the liner, I gained access to the unit and found that the evap cover was missing screws on the top, I used van stock to replace the screws on the newly installed evap cover, I steamed out and vacuumed all of the ice from the unit. I gained access to the back of the unit and removed the drain tube, I found that the drain tube was completely clogged causing the build up of ice into the rc, i removed the drain tube and replaced it. The unit is now operating properly as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Georgetown, TX 78633
Lou
Job Details: 11/11/2021
"Arrived on site to inspect washer water levels. Upon further inspection, the customer advised that they have the unit set on deep water wash, but the tub isnt filling all the way with water. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I explained how the deep water wash works versus using the auto sensing mode, as well as the difference in rinse without fabric softener and rinse with. No water leaks observed during service, job completed."
We serviced a
GE MICROWAVE
Model PT7800SH6SS
Near Georgetown, TX 78633
Lou
Job Details: 11/11/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the microwave door switches and filter board w/fuse and tested. Unit is operating as designed. I found the filter board was shorted at the fuse connection. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW1
Near San Marcos, TX 78666
Andrew
Job Details: 11/11/2021
"Arrived on site to test unit for not draining properly. Found F7E1(speed sensor fault). Ran diagnostics and found lid lock not disengaging after basket stops spinning. Replaced shift actuator, tested unit, unit now working as designed. No leak detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDW01
Near Lakeway, TX 78734
Luis
Job Details: 11/11/2021
"Arrived on site for ice build up in freezer section. Found gap at upper section of gasket,removed ice,remolded upper section of gasket checked door seal good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/11/2021
"Arrived on site for dishwasher making grinding noise. Inspected unit and work area. Performed diagnostics mode and checked fault codes, found none stored. Monitored test operation and found noise customer referring to is spray turning and hitting sides of tub. Continued to monitor test cycle. All tested good, no water leaks detected during service. Spoke with customer on user care guide and home water softener."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW3
Near Austin, TX 78704
Scott
Job Details: 11/11/2021
Arrived on site for left front burner not igniting . Found wire from igniter not plugged into spark module. Corrected wire . All burners are not igniting properly . No gas leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78747
Jacob
Job Details: 11/11/2021
Arrived onsite for unit not working. Unit was in the garage not installed. Customer showed me the back of the unit burned up. Looked a the terminal block and saw that the black wire had burned up. Replaced the harness. Could not test the unit because of the current location. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD27DQXFB01
Near Austin, TX 78738
Luis
Job Details: 11/11/2021
"Arrived on site for no cool. Diagnosed a defective temperature thermostat,replaced defective thermostat powered unit on compressor and fans powered on."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78744
Scott
Job Details: 11/11/2021
"Arrived on site for poor wash performance. Ran diagnostics and upper spray arm would not more from position. Also tenant, filled rinse aid tank , the first time it emptied in first week , and hasnt gone down in couple of months since . Ordering sump and motor and dispenser. No water leaks detected at time of service. Call to set return ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78744
Scott
Job Details: 11/11/2021
Arrived on site for washer not acting normally . Talked to tenent and she said she came home to washer trying to drain . She has used unit since with no problems . Ran diagnostics got suds error . Passed all diagnostics tests . Didnt see valve dripping . Couldnt duplicate issue at time of service . No water leaks detected at time of service. Job complete
We serviced a
GE REFRIGERATOR
Model GSL25JFXNLB
Near Austin, TX 78738
Luis
Job Details: 11/11/2021
"Arrived on site. Diagnosed a defective burned out defrost heater,replaced heater assembly."
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Austin, TX 78731
Kevin
Job Details: 11/11/2021
"Arrived on site and installed new water valves provided by customer. After installing new valves, tested unit and unit tested good. No water leaks detected, job complete.
We serviced a
GE DRYER
Model GTD65EBSJ3WS
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/11/2021
Arrived on site to diagnose a dryer that is not heating. Found wire for element burnt and replaced it with higher heat rated wiring. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL OVEN
Model GMC305PDB07
Near Spicewood, TX 78669
Leonardo
Job Details: 11/11/2021
Arrived on site for broiler not heating. broiler element is bad. Need to replace broiler element. Replaced broiler element. Tested broiler and was completely red. Unit works good. Job complete
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Georgetown, TX 78628
Tommy
Job Details: 11/11/2021
Arrived onsite for range bake igniter not igniting. Upon arrival found unit back igniter bad. Replaced igniter and tested unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID DISHWASHER
Model KUDP02FRSS2
Near Austin, TX 78731
Kevin
Job Details: 11/11/2021
"Arrived on site and found inlet water valve weeping, slowly filling up tub. Installed new valve and tested unit. Unit tested good, no water leaks detected
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS11
Near Austin, TX 78737
Kevin
Job Details: 11/11/2021
"Arrived on site and found water dispenser pressure was low. Customer has already replaced the water filter and made no difference. When filter is removed, filter head is leaking. Installed new filter head and tested. Water pressure at the dispenser is now normal.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78749
Jacob
Job Details: 11/11/2021
Arrived onsite for unit not powering on to heat when turning on. Looked at the unit and Che all the fuses and elements and all checked good. Checked the outlet from the wall. And unit was not even getting 240v. Only getting 120v. Showed customer the issue and advised to get the electrician to fix the issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78756
David Z
Job Details: 11/11/2021
"Arrived on site tp diagnose dishwasher that doesnt appear to be drying dishes. Tested unit and checked for errors. Found no error codes present. Ran diag cycle and verified all functions are working as designed. Advised customer runs hot water first, adds rinse aid, and uses high temp options for best results. Call complete."
We serviced a
JENN-AIR MICROWAVE
Model JMC2427DS01
Near Spicewood, TX 78669
Leonardo
Job Details: 11/11/2021
"Arrived on site to replace magnetron,sensor and appliance manager. Replaced magnetron,sensor and appliance manager test unit for 1 minute with water. Unit heated as designed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP25FNBL00
Near Georgetown, TX 78633
Lou
Job Details: 11/11/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer warned me that a previous company had replaced the ice maker and placed electrical tape on it. I found the electrical tape on the fill tube chute and around the fill tube. When I removed the IM cover to jump the motor, I found a large amount of oxidation debris inside the cover. As I tilted the IM over, more debris came from the motor. I am ordering the ice maker and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to the availability of the part. ; ordrng 1 2198597 (Ice maker) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"