We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78735
Luis
Job Details: 03/10/2022
"Arrived on site for ice build up in freezer section. Found ice forming on right side,checked door seal gap between gasket and cabinet,adjusted door checked door operation good,checked door seal good."
We serviced a
LG WASHER
Model WM3900HBA
Near Austin, TX 78738
Brandon
Job Details: 03/10/2022
"Arrived on site for customer complaint of unit having a rip in the door gasket, unit is stacked, ordering gasket and two man job. ; ordrng 1 ADX75731702 (Door gasket) and 1 Cnote (2 man/office to reschedule)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNXS2
Near Austin, TX 78733
Luis
Job Details: 03/10/2022
"Arrived on site. Ran diagnostics no frost formation on evaporator diagnosed a leak in the system,
We serviced a
WHIRLPOOL RANGE
Model RF387LXHZ0
Near Austin, TX 78736
Leonardo
Job Details: 03/10/2022
Arrived on site to test unit for F5E1. Found error code saying bad latch. Test latch and bake and broiler not working. Will need new control and latch. Control board is NLA.
We serviced a
AMANA OVEN
Model AGR5330BAW3
Near Seguin, TX 78155
Andrey
Job Details: 03/10/2022
"Arrived on site to test unit for flames to big, tested unit found unit needs to be converted to LP, converted unit , now flames are normal, unit running as designed called safety to present my findings, sr#7733099575, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Belton, TX 76513
Jonathan M
Job Details: 03/10/2022
"Arrived on site for a washer that still not finishing cycles. Inspected unit and work area. Where in the unit for diagnostics and found an F8 E1 (low/no water detected during fill) error code again. I ran the unit through manual fill testing and found the water valves working properly. Check the drain hose installation on the unit and found the drain hose was sitting 3 feet into the stand pipe. Filled the tub up a third of the way and then attempted to drain. Found water was flowing above the drain hose as you could not hear a drain after 10 to 15 seconds. As soon as I start the drain, I found water siphoning back into the unit. Shorten the drain hose in the wall and test the unit again. The unit was working as designed. Ran through an auto test on the unit and the unit ran as designed. Advise the customer they may want to shorten their drain hose as the drain hose itself is way too long and is now sitting partially on the floor. Advise the customer they can try to run the unit as it is right now but if there are further problems to shorten that drain hose in order to allow the unit to drain properly. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Cedar Park, TX 78613
Wesley
Job Details: 03/09/2022
"Arrived onsite to diagnose a turntable motor squeal. Unable to replicate while onsite, however instructed customer based on prior experience with noise that it is within specifications of design for extreme heat to cause a variation in tone as materials shift slightly. Furthermore advised that it is better to use the provided rack when using convection feature and to turn off the turntable motor for the convection use. All checks good. Unit is now operating as designed. Advised customer on findings and status."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2665XEM7
Near Buda, TX 78610
Brandon
Job Details: 03/09/2022
"Arrived on site for customer complaint of unit not making ice, found failed ice maker in diagnostic test, I replaced ice maker, unit filled with water and tested good."
We serviced a
KITCHENAID COOKTOP
Model KECC508RPS04
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/09/2022
"Arrived on site to replace glass top and trim, found AHS shipped customer a whole new entire cooktop. Called office and spoke with Erica, AHS will send out an install company and coordinate with customer or service."
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US/AA
Near Austin, TX 78745
Leonardo
Job Details: 03/09/2022
Arrived on site to test unit for unit leaking from right side of the door. Ran unit for 30 minutes no leaks present at this time. Could not duplicate the problem. Advised customer to be careful when loading unit. If spray arm gets stuck and water stays spraying to the corner it will leak. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ0
Near Austin, TX 78702
Tyler L
Job Details: 03/09/2022
"Arrived on site for complaints of no heat. Found unit would turn on and run, but produce no heat. Found missing installation bolt, took picture. Advised customer that unit is only being held up by one bolt. Found failed magnatron. Recommended replacing the capacitor as well. Gave customer quote to replace the magnatron and capacitor, and they accepted . Installed new parts and tested. Heating function restored. Used cup of water to test. No other issues at this time, job complete. Collected payment."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Marion, TX 78124
Andrey
Job Details: 03/09/2022
"Arrived on site to test unit for LF error code, tested unit found hot and cold water valves are not opening, replaced water valve, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXWS00
Near Seguin, TX 78155
Andrey
Job Details: 03/09/2022
"Arrived on site to replace previously diagnosed dispenser motor, verified that motor was needed, replaced motor, tested unit, unit now functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS0
Near Seguin, TX 78155
Andrey
Job Details: 03/09/2022
"Arrived on site to test unit for no heat,tested unit found very loud noise present when powering on unit, replaced diode, noise is still present, got authorization to replace magnetron, capacitor, and diode, replaced parts, test unit, unit is now heating, and running as designed, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near New Braunfels, TX 78130
Andrey
Job Details: 03/09/2022
"Arrived on site to test unit for F1E0 error, tested unit found F1E0 error internal board failure, inspected all wiring harness no grounding or shorted connections, called tech line and presented my findings, was recommended replacing control board, sr#7733142329, office to reschedule ; ordrng 1 W11567348 (Control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near New Braunfels, TX 78132
Andrey
Job Details: 03/09/2022
"Arrived on site to replace previously diagnosed rack adjuster kit, verified that it was needed, replaced adjusters tested unit unit now running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Manor, TX 78653
Joe Z
Job Details: 03/09/2022
Arrived on site for pod not being used. Upon arrival found that the dispenser door was not opening and releasing the pod. Need to replace dispenser. Replaced dispenser and tested unit. Tested unit on diagnostics test and dispenser operates as designed. No leaks present at this time.Job complete
We serviced a
SAMSUNG RANGE
Model FX510BGS/XAA
Near Austin, TX 78749
Leonardo
Job Details: 03/09/2022
Arrived on site to test unit for oven not working. Test unit found broiler coming on but not bake. Test glow igniter and found bad igniter. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Manor, TX 78653
Joe Z
Job Details: 03/09/2022
Arrived onsite for elements not heating. Upon arrival found right rear element is warming but not glowing orange and hot. Called techline for assistance. Tech had me Check element and element is good. Tested voltage at infinity switch and test failed. Tech recommends replacement of Wiring harness and right rear Infinity switch tech gave Sr#7733145927 ordering harness and returning all other parts just in case. Office to reschedule ; ordrng 1 W11501975 (Wire harness)
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Manor, TX 78653
Joe Z
Job Details: 03/09/2022
"Arrived onsite for unit not drying. Upon arrival ran unit on diagnostics. Got 120 to heater. Heater pulls 4.2 amps. Inspected heater and found water droplets sizzling. Called tech line for assistance. Tech advised that unit is operating as designed and recommended that customer uses water at 120 degrees, using rinse aid.Tech gave SR# 7733144979. No leaks present at this time job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/09/2022
"Arrived on site for customer complaint of squeaking noise during spin, I ran DMLS calibration, ran diagnostic test cycle, unit tested good, ran a load of towels and blanket, watched it in spin, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Manor, TX 78653
Joe Z
Job Details: 03/09/2022
"Arrived onsite for unit leaking water. Upon arrival ran cycle and inspected for leaks from sump,drain valve,fill valve, and hoses. All good and not leaking.Found door panel insulation was wet. Saw water leaking from dispenser. Need to replace dispenser. Replaced dispenser and ran unit through cycle. Unit operates as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Austin, TX 78754
Joe Z
Job Details: 03/09/2022
"Arrived onsite for unit leaking water. Upon arrival ran unit through auto test. Unit fill with water and did not leak, unit went through agitation cycle did not leak, unit went through drain cycle and did not leak from hoses or pump. Found water overflowing from standpipe during drain cycle. Customer will need to call a plumber to free the clogged standpipe.; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Austin, TX 78754
Joe Z
Job Details: 03/09/2022
Arrived onsite for unit not heating. Upon arrival found 240 from supply to block. Inspected unit and found wiring to thermostat was not connected. Secured connection and tested unit. Unit now heats and operates as designed. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near New Braunfels, TX 78132
Andrey
Job Details: 03/09/2022
"Arrived on site to replace previously diagnosed manifold, attempted to center to valve and was successful manifold not needed, removed valve and readjust slightly put unit back together, customer now happy with results, unit running as designed job complete"
We serviced a
ELECTROLUX DRYER
Model EIMED60LT4
Near Lago Vista, TX 78645
David S
Job Details: 03/09/2022
"Arrived on site to install previous diagnose parts. I replaced the motor, blower wheel, pulley and belt. I reassembled the unit and found it working properly. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Georgetown, TX 78628
Lou
Job Details: 03/09/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to,the sealed system failure, I removed and replaced the compressor, NON-UV drier, access valve and evaporator and vacuumed the system for approximately 30 mins. Pressures held at -30/0. I installed 5.75oz of R134a refrigerant and monitored pressures. Unit is operating as designed and making a good slab of ice. Pressures were good at -1/120. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/09/2022
"Arrived on site for customer complaint of unit freezing things in RC as well as ice bin frozen stuck and not dispensing ice. I was unable to remove ice container due to it being frozen solid, I quoted customer for UI console and damper, if there is an issue with the valve or ice maker, customer is responsible for those parts. Customer is going to defrost unit so we can test.
We serviced a
MAYTAG WASHER
Model MVWC400XW4
Near Leander, TX 78641
David S
Job Details: 03/09/2022
"Arrived on site to install previous diagnose parts. I installed the new pulley, belt and nut. I recalibrated the unit and ran a diagnostics cycle. I found it working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY7
Near Leander, TX 78641
David S
Job Details: 03/09/2022
Arrived on site for ice maker not producing. I found the icemaker shorted and continually cycling and not sending power to the water valve. I quoted the customer for the icemaker. I installed a new icemaker. I reassembled the unit and found it working properly. . Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS0
Near Austin, TX 78703
Luis
Job Details: 03/09/2022
"Arrived on site. Replaced defective external drain pump,ran water through pump,water drained no leaks at tubing or connections. Unit passed all other diagnostic test
We serviced a
WHIRLPOOL ICE MACHINE
Model MIM1554XRS1
Near Austin, TX 78746
Luis
Job Details: 03/09/2022
"Arrived on site. Replaced slide,hose,tube,cap and valve,cleaned walls and all accessible parts,ran diagnostics all test passed,ran unit through a clean cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78746
Luis
Job Details: 03/09/2022
"Arrived on site for black sludge. Found black sludge on bottom of cabinet traces leak to wine bottles sitting on top of refrigerator,removed wine bottles that were leaking.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Austin, TX 78733
Luis
Job Details: 03/09/2022
"1958Arrived on site for no cool. Ui not powering on,power cycled unit same issue nothing running and ui dead,checked harness to ui,no power to ui diagnosed a defective control. Installed updated control kit,powered unit on,ui powered on,compressor and fans powered on."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FJS00
Near Austin, TX 78746
Luis
Job Details: 03/09/2022
"Arrived on site for leak at heat exchanger. Replaced heat exchanger,evaporator,drier and access valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/09/2022
"Arrived on site for washer not spinning. Inspected unit and work area. Performed diagnostics mode and checked fault codes, found no faults stored. Inspected gearcase and pulley system. Turned wash basket by hand and found spinning freely. Ran manual test cycle and ran high spin. Found failed bearing within gearcase. Found no ETA available on part. Office to schedule return when ETA is available.; ordrng 1 W11423758 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Waco, TX 76708
Jonathan M
Job Details: 03/09/2022
Arrived on site for a refrigerator thats not dispensing water and the customer cannot get the filter out. Inspected unit and worked area. The customer was using a genuine replacement filter that is not the specs of this unit. Customer advised that he thinks he pushed it a little too hard inside the housing assembly so it is not pulling out whenever he opens the door. Was able to remove the filter and the customer had an extra filter from every drop which is the correct filter used on this unit. Installed the filter and test of the unit. The unit began to dispense water and operate as designed with no abnormal sounds. Ran through 2 gallons of water on the unit to clean out the filter charcoal out of the filter. The unit is working as designed. Call complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, TX 76710
Jonathan M
Job Details: 03/09/2022
Arrived on site for a dryer that is not heating and is making weird sounds. Inspected unit and work area. Plug the unit in and test the unit. I did find the unit making a strange sound and the unit was heating but not ventilating. Checked blower wheel housing and found the blower wheel stripped due to a nail and two drillbits clogging the blower wheel housing and causing the wheel to strip. Replaced blower wheel and remove the instructions from the unit. Reassembled the unit and now the unit is working as designed. Call complete.; used 1 WP694089 (Blower Wheel) from stock
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Waco, TX 76712
Jonathan M
Job Details: 03/09/2022
"Arrived on site for an oven that is steaming up the glass on the upper oven door. Inspected unit and work area. The customer advised that when she use the lower oven, the upper oven was steaming up and while it only happened one time she just wanted to make sure there wasnt an issue before her warranty ran out. I checked the gaskets and found the lower oven gasket smooshed potentially causing air seepage out of the oven while in use. Showed the customer how to re-adjust her gasket to allow the door to close fully. Tested the upper and lower oven fans in both checks good. Checked underneath the unit to make sure the air channel was not locked or concaved. All checked good. I called Whirlpool Techline and spoke to Andrew SR# 7733144780. He advised that this can happen due to ambient air temperature, high moisture content in the food, or the gasket issue. He did advise for me to tell the customer that this is normal. The unit is not working as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Austin, TX 78735
Leonardo
Job Details: 03/09/2022
Arrived on site to replace hinges and arm. Replaced all parts test unit and unit test good.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near McGregor, TX 76657
Jonathan M
Job Details: 03/09/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the inner lock assembly and tested the unit. The unit still was having issues with a Generation error message. I called Whirlpool Techline and spoke to Rich SR# 7733034063. He had me run through several voltage checks as well as swaps of pins on the control to see if we could replicate the issue. All voltage checks came back good and no matter what we did with swapping connectors on the main board, we could not get the unit to act right. He advised that based on all the current information and parts replaced, this unit would be sent for review and to let the customer know that whirlpool would be in contact with myself or them within the next few business days. Call complete."
We serviced a
MAGIC CHEF RANGE
Model 6498VVV
Near Rollingwood, TX 78746
Leonardo
Job Details: 03/09/2022
Arrived on site to test unit for yellow flames. Found flames to be just a little orange on the top here and there. Asked customer if she had a air purifier and she said yes. I advised customer that can cause the flames to turn orange. Adjusted flames due to flames turning off when you go to low setting. Flames test good after adjustments
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78746
Leonardo
Job Details: 03/09/2022
Arrived on site to test unit for burning smell. Test unit and found melted terminal block. Ordering new wire harness. Office to reschedule ; ordrng 1 W11568793 (Wire harness)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM804KPS0
Near Austin, TX 78746
Leonardo
Job Details: 03/09/2022
Arrived on site to test unit for f9e1 drain motor not working. Test unit and unit test good job complete.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP03
Near Austin, TX 78746
Leonardo
Job Details: 03/09/2022
Arrived on site to replace console and appliance manager. Replaced both parts under 5 year warranty. Test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Blanco, TX 78606
Brandon
Job Details: 03/09/2022
"Arrived on site to replace UI control as well as right side roller, after replacing I put unit into a defrost, unit was going through a defrost cycle and tested good.
We serviced a
GE WASHER
Model WCVH4800K2WW
Near Blanco, TX 78606
Brandon
Job Details: 03/09/2022
"Arrived on site to replace failed door lock, after replacing I ran a quick wash, unit tested good, "
We serviced a
FRIGIDAIRE WASHER
Model FFTW4120SW1
Near Marble Falls, TX 78654
Cliff
Job Details: 03/09/2022
Arrived on site to diagnose a washer that is not cycling properly. Found water valve failed and it will need to be replaced to complete repairs. Return date set for 3/16.Parts ; ordrng 1 5304511334 (Valve)
We serviced a
WHIRLPOOL MICROWAVE
Model RMC305PDQ2
Near Kingsland, TX 78639
Cliff
Job Details: 03/09/2022
Arrived on site to replace previously ordered parts for microwave. Found bad capacitor caused fuse to open power circuit. Capacitor and fuse will need to be replaced to complete repairs. As I had no internet in home office to set return appointment. ; ordrng 1 W10017410 (Fuse) and 1 WP4375020 (Capacitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Georgetown, TX 78633
Gerry C
Job Details: 03/09/2022
"Arrived on site to install previously diagnosed parts, removed and replaced third level RH track and then removed and replaced lower door seal. Unit is not stalled at his time and has no water connection attached. Job complete"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Austin, TX 78750
Justin
Job Details: 03/09/2022
"Arrived on site for a dryer not drying clothes properly. Upon arrival the customer stated it will take several cycles or hours to completely dry their clothes. I used the dryer test vent kit and found poor airflow for all dryers. I then went to the vent to check the temperature fluctuations for airflow and found the temp would reach 150?F, but when it dropped it would never go back up. I then tried turning off and unplugging the unit. I found the unit not heating at all now. I checked voltage at the wall and terminal block and both were good. I then ohmd out all sensors, thermistors, the element, and the fuse. All checked good. I found voltage dropping from the control indicating a bad control. I am ordering the control and the office will reschedule. ; ordrng 1 W11526004 (Control)"
We serviced a
KENMORE DRYER
Model 110.6022251
Near Georgetown, TX 78628
Gerry C
Job Details: 03/09/2022
"Arrived for drying issues. Due to what was found with the washer, the CX elected to cancel the 2nd appliance call on the dryer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Georgetown, TX 78626
Gerry C
Job Details: 03/09/2022
"Arrived to inspect no lights. I found the issue was the upper LED module had one led out and the rest were dim. I removed the module and rechecked the wiring and the issue was resolved when I plugged it back in. I tested multiple times and could not recreate the issue until the module was allowed to sit for a few minutes and cool down. Voltage to the module was 24.7 VDC with all LEDs working and 29.52 VDC with one and the others dim. The no-load VDC was 30.2. Due to the LED driver circuit voltage being loosely regulated and current regulated and temperature of the module assembly affecting its behavior, I suspect the module is the cause of the issue and we will need to return when the module arrives. No leaks observed during service. Office to schedule with the CX when p/n W11043011 arrives.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Georgetown, TX 78633
Lou
Job Details: 03/09/2022
"Arrived on site to inspect washer not agitating or spinning. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. The unit filled with water and the lid latch locked the lid, but the unit failed to agitate or spin. I could hear the motor windings humming.. I removed and replaced the capacitor and calibrat3d the unit. Retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Georgetown, TX 78626
Gerry C
Job Details: 03/09/2022
"Arrived on site to check no lights, the CX presented a video that showed the crisper UI not working, the interior lights not working correctly and other functions very delayed. I checked the crisper door wiring harness and found it in good condition, i also inspected all connections and boards and found no problems. I performed a thermography and tested all loads and there was no excessive temperature on the boards. I inspected the ice maker housing after insuring correct mounting, found the fan running to slowly and the the ice maker door gasket barely contacting. The UI had signs of moisture of splashing and I advised the CX to not add ice to cups that have liquid in it. Office to authorize and order the ice maker fan and ice door assy and UI, office to contact CX to schedule service. No leaks observed during service. ; ordrng 1 W10833801 (Ice box fan) and 1 WPW10549589 (Ice door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78626
Gerry C
Job Details: 03/09/2022
"Arrived to instal previously diagnosed and ordered part. I removed and replaced the valve solenoid and tested. Through thermography, refrigerant switching could be verified to both evaporators and shut off as well. I sealed a large gap in the drain tube and removed a piece of foam that nearly blocked it. I verified the crisper drawer harness was intact and in serviceable condition, along with the connections to the associated control. I squared the chassis and matched the doors. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Georgetown, TX 78626
Gerry C
Job Details: 03/09/2022
"Arrived to inspect unit not staying on. The CX had the cord attached and after verifying both line VAC legs and connections, I tested. The unit would power on for about 5 seconds and shut off, unable to be started again. Service test mode revealed an F3E3. I removed the front panel and accessed the element area and found the inlet thermistor clearly unseated. I corrected the issue and tested. The unit heated and cycled as designed and I cleared the code from memory. Operational test good."
We serviced a
KITCHENAID DISHWASHER
Model KUDL03ITSS2
Near McGregor, TX 76657
Jonathan M
Job Details: 03/09/2022
"Arrived on site for a dishwasher that is leaking from one of the components installed from the previous visit of another company. Inspected unit and work area. The customer advised that the water leaked so bad that it caused cabinetry damage and wall damage to their entire kitchen and had all the cabinets ripped out prior to my arrival. He showed me where the water was leaking from and showed that it was from the drain pump. Found the drain pump not installed properly and not fully seated around all edges of the wash pump motor. Replaced the drain pump and was unable to test the unit as the customer does not have any wire, water, or drain hook ups at this juncture due to remodeling of his kitchen. Did ensure that the drain pump had a tight seal. The unit is now working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near McGregor, TX 76657
Jonathan M
Job Details: 03/09/2022
Around on site for a dishwasher that is not dispense. Inspected unit and work area. Confirmed the customers complaint and found the dispenser extremely hard to open and close. Replaced the dispenser and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Scott
Job Details: 03/09/2022
Arrived on site for leaking dishwasher. Found door not on hinge pin left side . Properly positioned door on pin. Door is now closing properly . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Georgetown, TX 78633
Lou
Job Details: 03/09/2022
"Arrived on site to inspect range cooktop middle burner not igniting. Upon further inspection, I tested the cooktop burners and found the middle burner not igniting. I found the orifice holder mounting screw loose. Tightened and retested and found the ignitor not making proper contact with the cap. Removed and replaced the burner head/cap assembly and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Scott
Job Details: 03/09/2022
"Arrived on site for broken door glass . Found outer glass is needed . Ordering outer glass ,handle and screws , badge . No gas leaks detected at time of service. Call to set return .; ordrng 1 W11051158 (Outer door) and 1 W10831891 (Handle) and 2 98005521 (Handle screws)s and 1 W10481433 (Badge)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78753
Scott
Job Details: 03/09/2022
"Arrived on site for noise while washing . Ran got 03, 05,07Error codes . Found oil on gear case . Ordering gearcase , clutch , slider . No water leaks detected at time of service. Call to set return ; ordrng 1 W11185701 (Gearcase) and 1 W10905025 (Slider) and 1 W10905022 (Clutch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYB02
Near Austin, TX 78726
Matthew
Job Details: 03/09/2022
Arrived onsite for refrigerator temperature issues. Upon arrival temps were within range. Unit had been making ice and harvested a batch during visit. All components seem to be functioning at the time other than what seemed to be intermittent ice production. Customer stated unit will make ice over night but not during the day. Found service pointers reference slow ice production. Will need to order Ice maker and UI based off of service pointer. Office to reschedule. Will need AUTHO ; ordrng 1 W11323058 (Ui) and 1 WPW10756907 (Ice maker) and 1 NeedsAUTHO (Needs AUTHO)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78729
Matthew
Job Details: 03/09/2022
Arrived onsite for broken rack pieces. Upon arrival found both adjusters had failed. Also customer was missing clip on upper right side. Qu customer 72.80 for parts and 205.75 for labor totaling 278.55 before taxes. Replaced adjusters and clip. Also instructed customer on cleaning filter. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Jarrell, TX 76537
Kimo
Job Details: 03/09/2022
Arrived onsite for for OTR MW vent hood not venting properly I tested unit and found that the blower was not moving as much air as it should. I am ordering 1x blower. And returning with damper. Office to reschedule.; ordrng 1 W11409094 (Blower)
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JZ0
Near Austin, TX 78727
Matthew
Job Details: 03/09/2022
Arrived onsite to replace previously diagnosed parts. Replaced convection fan motor. Tested unit and unit is not functioning. Blade is catching on panel. Fan blade is out of round or getting caught on cover. Ordering fan and cover. Office to reschedule ; ordrng 2 W10758272 (Fan blade)s and 1 WPW10134124 (Fan cover)
We serviced a
KITCHENAID RANGE
Model KFEG500EBS3
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/09/2022
"Arrived onsite range doors scratch, and not closing. Upon arrival the customer states it is the bottom drawer and not the oven door. He explained that the inside base of drawer has scratch and right side of drawer does not lock in place like he left side. Called techline for assistance. Tech requested pictures via sms text messaging. Tech recommended ordering and replacing left and right base rail assemblys, heat shield, also ordering scratched drawer base. Tech gave Sr# 7733140475 ordering all parts. Office to reschedule ; ordrng 1 W10813962 (Drawer) and 1 W10726740 (Sheild) and 1 WPW10306546 (Left rail) and 1 WPW10306546 (Right rail)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78746
Luis
Job Details: 03/09/2022
"Arrived on site for a defective led. Replaced all leds in freezer series,power cycled unit all leds working as designed."
We serviced a
JENN-AIR OVEN
Model JJW2530WB00
Near Austin, TX 78726
Justin
Job Details: 03/09/2022
Arrived on site to install previously diagnosed parts. I installed the power supply and control. I then preheat the unit and let it run for a while. I found it working as designed at the time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Leander, TX 78641
Jonathan S
Job Details: 03/09/2022
"Arrived on site for dishwasher having error code F8-E4. Inspected unit and work area. Found standing water in float tray. Drained water from tray. Performed diagnostics mode and checked fault codes. Found fault code F8-E2 drain pump electrical error, F8-E4 float switch and F8-E2 inlet valve error. Ran automatic test cycle and found unit had slow drain. Removed pump and found impeller turning freely. Found failed drain pump. Installed new pump and tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Kingsland, TX 78639
Cliff
Job Details: 03/09/2022
Arrived on site to diagnose a washer that is shaking during spin. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best loading process for best results. No leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mustang Ridge, TX 78610
Jacob
Job Details: 03/09/2022
Arrived onsite for unit not draining. Looked and saw water at the bottom of the unit. Tenant said that unit had never drained since moving in. Checked the garbage disposal to be safe hole was knocked out. Hole was not punched out. Punched out the hole. Unit drained with no issues. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Austin, TX 78748
Jacob
Job Details: 03/09/2022
"Arrived onsite for unit not heating. Tested the unit and unit wouldnt heat. Upon further investigation, found that the heating element was no good. Rescheduled with customer."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Austin, TX 78724
Jacob
Job Details: 03/09/2022
Arrived onsite for the unit not working when in clean boost are added to the cycle. Tested the unit and got errors for overload and off balance codes. Erased codes. Tested the unit and unit passed with no issues. Spoke with the tenant and let them know of how the unit works when those modes are picked and to be careful with the error that prompted for the issue they may be having on how to load the unit properly and using the correct settings. No issues at this time. Customer to call the office for the payment status on the unit for service visit.
We serviced a
GE DISHWASHER
Model PDW9280L00SS
Near Georgetown, TX 78633
Lou
Job Details: 03/09/2022
"Arrived on site to inspect dishwasher not pumping water. Upon further inspection, the customer advised that the unit is not draining. I found the unit door cracked open and when I closed it, the drain pump came on. I placed the unit in diagnostics and tested the valve, motor, drain pump and all are operating as designed. I retested and it continued to operate as designed. Customer advised that the unit had stopped mid-cycle and it failed to drain. Looking through the tech manual, what the customer was describing was what the demo mode does. I tested the unit in a rinse only cycle and normal cycle and the unit continued to operate as designed. I inspected the drain pump, drain hose, disposal, check valve and harness and all look good.
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Austin, TX 78746
Jonathan M
Job Details: 03/09/2022
Arrived on site for a microwave that has no power. Inspected unit and work area. The customer advised that this unit completely lost power after trying to replace the lightbulb with the unit plugged in. He said that there was a loud pop down near the light housing and it tripped his breaker. He said that after he flipped his breaker back on that the unit would not turn on. Confirmed the customers complaint and checked the thermal fuse. Found the thermal fuse blown. Replace the thermal fuse and tested the unit. The unit began to work as designed. The customer did not have a lightbulb to replace to ensure that the control was good or not. He advised that he would go run to Ace Hardware to see if they had a bulb that he could plug-in. The customer called me back later on and advised the light bulb would not turn on. Will return with control and housing as I was not sent with either. The office will need to contact the customer about a return trip due to an out of stock part.; ordrng 1 W11552021 (Control) and 1 W10210871 (Light socket) and 1 8206232 (Bulb)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Georgetown, TX 78633
Lou
Job Details: 03/09/2022
"Arrived on site to inspect washer dispenser with rust. Upon further inspection, I found rust on the dispenser tray rail and inside the valve housing on the left side. I removed and replaced the housing and tray and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID COOKTOP
Model KGCC766RSS01
Near Georgetown, TX 78628
Gerry C
Job Details: 03/09/2022
"Arrived on site for igniter not sparking. CX said they had a home inspection come by and left it unplug, I plug it back in to outlet and tested unit, the igniter spark was constant. I did further inspection and found that there was 1 or more igniter switches sticking. I had to order a new igniter harness to replace it. No gas leaks detected. . CX would like 1st call of the day. ; ordrng 1 WP4456901 (Igniter harness) and 10 WP3368921 (Bolts)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78702
Tyler L
Job Details: 03/09/2022
"Arrived on site for complaints of light not turning off. Found that when unit is plugged in, the bottom light will stay on. Spoke to PR. Will need new control board to complete repair. Office to reschedule.; ordrng 1 W11552018 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78741
Tyler L
Job Details: 03/09/2022
"Arrived on site for complaints of cooktop turning off on its own. Installed 4 new switches. Tested all elements by turning knob to high. All elements working as designed. Advised customer to monitor. No other issues at this time, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78744
Tyler L
Job Details: 03/09/2022
"Arrived on site for complaints of water not dispensing. Found water dispenser working properly. Customer stated he was out of town for 10 days and it wasnt working when he got home. Then after being home a few days, it started working again. Found unit set for the coldest temperature for the RC. Adjusted temperature to middle setting. Inspected reservoir and looks good. Issue due to water reservoir freezing when customer was out of town. No other issues at this time. No water leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near Austin, TX 78724
Jacob
Job Details: 03/09/2022
Arrived onsite to replace the safety valve as per last technician. The tenant said that the unit still would not hold temperature after the original replacement of the igniter. Replaced the safety valve and let the unit get up to 350 degrees and let the temperature fall and the unit did turn back on to get up to temperature. No issues at this time. Collected remaining balance for parts and labor. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78745
Tyler L
Job Details: 03/09/2022
"Arrived on site for complaints of lights out. Found 4 top lights out in the RC, and 1 light out in the FC. Installed new freezer module, and the RC lights all came back on. No water leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Jarrell, TX 76537
Kimo
Job Details: 03/09/2022
Arrived onsite for refrigerator not dispensing ice. Upon inspection I found that there was a peace of ice stuck in ice dispenser blades. I removed ice and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Cedar Creek, TX 78612
Noah D
Job Details: 03/09/2022
"Arrived on site to inspect unit for not washing dishes, upon inspection found the main pump had shorted. Quoted customer to replace pump and customer accepted. Replaced pump and tested for leaks, no leaks found. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Austin, TX 78717
Justin
Job Details: 03/09/2022
"Arrived on site for a refrigerator with he UI needing replacement. Upon arrival the customer stated that the paddle and dispenser area had significant mold and they wanted the components replaced. I quoted the customer for the drip tray, guide, grille, dispenser tube, and ice door at $198.38 and $236.50 for service/labor. The total coming to $470.76 after tax. The customer accepted. I installed all of the components and then tested the unit. The unit is working as designed. "
We serviced a
LG DRYER
Model DLEX5101V
Near Austin, TX 78717
Justin
Job Details: 03/09/2022
Arrived on site for a dryer in need of a new dryer vent hose. I installed the vent and the unit was now advised. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WFE710H0AS1
Near Cedar Creek, TX 78612
Noah D
Job Details: 03/09/2022
"Arrived on site to inspect unit for not heating, upon inspection found the unit only heated on broil, quoted customer to replace bake element. Customer accepted. Ordering element. Office to reschedule ; ordrng 1 W10779716 (BAKE ELEMENT)"
We serviced a
WHIRLPOOL DISHWASHER
Model IDT930SAGX0
Near Canyon Lake, TX 78133
Brandon
Job Details: 03/09/2022
"Arrived on site for customer complaint of UI console not lighting up on heat dry, and left side upper rack adjuster broken. I found failed UI console as well as broken adjuster on upper left side, I replaced adjuster, ordering the console. ; ordrng 1 W10894669 (Console)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Cedar Creek, TX 78612
Noah D
Job Details: 03/09/2022
Arrived on site to inspect unit for not heating clothes or drying. Upon inspection found the heating element snapped causing the issue. Replaced element and tested. All functions returned. Complete
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Buda, TX 78610
Noah D
Job Details: 03/09/2022
"Arrived on site to inspect unit for not turning on, upon inspection found the unit not powered, checked outlet and found no output, checked the exterior breaker and it was floppy. Customer must electrician fix outlet. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/09/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found broken wire at hinge and repaired wiring. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWB300WQ2
Near Marble Falls, TX 78654
Cliff
Job Details: 03/09/2022
Arrived on site to diagnose a washer that is not filling with correct temperature issues of water. Found water hoses connected opposite of proper temp valves. Reset hose locations to proper position. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KENMORE REFRIGERATOR
Model 253.7060342
Near Marble Falls, TX 78654
Cliff
Job Details: 03/09/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found control not activating defrost cycle. Control is not currently in stock and unit not in a condition to warrant service. No further repairs to be done.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Marble Falls, TX 78654
Cliff
Job Details: 03/09/2022
"Arrived on site to diagnose a refrigerator that is not consistently cooling. Contacted tech line and they advised since customer has had 2 refrigerator in unit, and both have had identical symptoms since rv was purchased, issue is most likely with rv and not refrigerator. Tech line stated refrigerator must be removed from rv and connected to separate electrical supply to check refrigerator functionality. Homeowner to proceed with rv dealer to resolve issue.Tech line rep (Butch)File# 7733140684"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Andice, TX 78642
Jonathan S
Job Details: 03/09/2022
"Arrived on site for oven intermittently not responding and clock advancing faster than normal. Inspected unit and work area. Found oven gasket worn and allowing heat escape. Performed diagnostics mode and checked fault codes, found none stored. Tested operation and found excessive heat coming from unit and affecting UI. Removed gasket and installed new (TS). Tested operation and found gasket retaining heat as designed. Found unit connected to WiFi . Performed factory reset in attempt to keep time through WiFi. All tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Andice, TX 78628
Jonathan S
Job Details: 03/09/2022
"Arrived on site for dishwasher leaking water at the door and not drying dishes . Inspected unit and work area. Found rinse aid container empty. Performed diagnostics mode, no error codes stored. Monitored test cycle and removed door panel. Found unit leaking from dispenser and minor leak from steam vent. Measured amp draw to heater and found heater drawing 7.5 amps. Found heating element hot at end of cycle. Removed failed dispenser assembly and vent. Installed new dispenser and replaced steam vent gasket. Performed diagnostics mode with door panel off. Monitored test cycle and found unit no longer leaking. All components operating as designed. Spoke with customer on service performed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Leander, TX 78641
David S
Job Details: 03/09/2022
Arrived on site to install previous diagnose parts. I gained access to the defrost heater and replaced it. I reassembled the fridge and put the unit into test 6 I found it not tripping the breaker when energized. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Andice, TX 78628
Jonathan S
Job Details: 03/09/2022
"Arrived on site for washer making a squeaking noise when in high spin speed. Inspected unit and work area. Performed diagnostics mode and checked fault codes, none stored. Performed component test and found when changing speeds noise occurred. Inspected gearcase and pulley system. Found abnormal wear and tear to cam. Removed cam and installed new with belt. Assembled unit and tested operation. All working as designed, no water leaks detected during service. Spoke with customer on service performed."