Service History 215 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Leander, TX 78641

Kimo

Job Details: 02/10/2023

Arrived onsite for a refrigerator that is in the garage and is freezing up in the freezer section. Upon inspection after removing the ice I found that the thermistor and the heating element was unplugged I corrected this. The customer brought to my attention that the rc door was not closing properly I adjusted the door as best as I could and sealed some off the gas the I found in the chassis. But the customer decided that theyd feel better if the door was replaced. I ordered the door. Office to reschedule. ; ordrng 1 LW10803941 (Door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Austin, TX 78744

Joe Z

Job Details: 02/10/2023

Arrived onsite for doors not aligned. Contacted techline and tech recommended only adding shims and gave part number to rear of unit to level cabinet. Tech said this is the only thing to do. Since the gaskets have a perfect seal anything else will be cosmetic and unit is out of cosmetic warranty. Tech gave SR# 7735707706. Office to reschedule ; ordrng 1 4387828A (Refrigerator shims)

We serviced a

WHIRLPOOL VENTHOOD

Model WVW53UC6LS0

Near Georgetown, TX 78633

Lou

Job Details: 02/10/2023

"Arrived on site to inspect venthood noises. Upon further inspection, the customer had the unit turned on and advised that when they turn it off is when they hear the noise which sounds like a vibrating noise. I turned the unit off and did not hear any unusual noises. I removed the filters and removed the side vent from the blower to expose the blower wheel. I found no broken blades on the wheel. I turned the wheel by hand and could hear a faint chiming noise that the customer described but wasnt as loud as it normally gets. I turned the fan on and allowed it run some more and when I turned it off I did not hear the noise. I adjusted the blower wheel and retested by turning the wheel by hand and could still hear the noise. I found no debris inside the blower housing and the wheel is not rubbing on anything. I turned the wheel by hand one more time and tried to pinpoint the noise and it sounds like, its coming from the motor. I am ordering a blower and office to schedule return service due to the availability of the part. ; ordrng 1 W11351717 (Blower)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Lacy Lakeview, TX 76705

Jonathan M

Job Details: 02/10/2023

Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that the unit is intermittently leaking from the front left corner of her washer and that its not a lot of water but she is concerned since the unit is still under warranty and its a brand new washer. I did confirm the customers complaint and checked underneath the unit. Could not find any water residue anywhere around the unit except for at the top left-hand corner at the fabric softener dispenser. Ran the unit through an auto test in the unit ran as designed with no water leaks present. Did find the customer was within the range of the service pointer to replace the tub ring due to this issue. Ordering the tub ring and the office will need to contact the customer to reschedule due to an out of stock and PSP item. ; ordrng 1 W11590590 (Tub ring)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78739

Scott

Job Details: 02/10/2023

Arrived on site for rattling noise in fridge . Ran test and found ice box fan is making a lot of noise . Found freezer evap covered in ice . Ran heater test and not heating . Ran resistance and continuity on heater harness and found its failed . Getting voltage at molex connector and heater passed resistance. Ordering harness . . No water leaks detected at time of service.; ordrng 1 W11614809 (Heater harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near New Braunfels, TX 78130

Andrew

Job Details: 02/10/2023

"Arrived on site to test unit for acting erratic. Found UI not responding, RC and FC light out. Disconnected pantry UI and power was restored to UI and lights turned on. Recommend replacing pantry UI, UI harness, bad LED modules, RC evap harness w/ motor, drip pan and control. Ordering inverter and LED control as a precautionary. Needing autho and 2hrs on return visit. Office to reschedule. ; ordrng 1 W11457241 (Drip pan) and 2 W11462342 (RC module)s and 1 W10695459 (FC module) and 1 WPW10769076 (Pantry UI) and 1 WPW10675033 (Control) and 1 W11170612 (UI harness) and 1 W11087200 (Inverter) and 1 W10804160 (LED Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Austin, TX 78753

Paul

Job Details: 02/10/2023

"Arrived onsite for a washer that is not draining. I checked stored error codes and found an F9E1, F8E1, & F7E1. I found the inlet hoses reversed and corrected them. I found 13VAC at the drain pump and the drain pump showing 18.9 ohms. I tested voltage out of the control at J10-2 and J10-6 and had 121VAC. I tested resistance thru the harness at the control to the pump and found the harness open. I could not see a break in the harness. The harness will need to be replaced. Returning with the control and the actuator also because of the F7E1 error. Ordering W11591637 lower harness, W11481722 actuator, & W11621183 control. Office to RS.; ordrng 1 W11591637 (Lower harness) and 1 W11481722 (Actuator) and 1 W11621183 (Control)"

We serviced a

WHIRLPOOL OVEN

Model KOCE500ESS20

Near Georgetown, TX 78633

Lou

Job Details: 02/10/2023

"Drives on site to inspect wall oven error codes. Upon further inspection, I tested the oven and approximately one minute into testing, the oven turned off and error code F8E0 appeared on the display. I cleared the code and cycled power to the unit and retested and it occurred again. I disconnected the harness molex connector for the sensor at the control and the cooling fan turned on, but struggled to come on. I reconnected the harness and retested and the cooling fan continued to operate properly. I advised my customer of my findings and am ordering the cooling fan and will return with all prescreened parts. Office to schedule return service due to the availability of parts.; ordrng 1 W11598119 (Blower)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Niederwald, TX 78640

Leonardo

Job Details: 02/10/2023

Arrived on site to test unit for console not responding. Test unit and found when you do special cooking the start button doesnt respond. Will order new console office to reschedule ; ordrng 1 W11297728 (Console)

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB08

Near San Marcos, TX 78666

Andrew

Job Details: 02/10/2023

Arrived on site to test unit for doors scratched. Took pics of both doors. Recommend replacing both doors and handles. Office to reschedule. ; ordrng 1 LW10912126 (RC door- black) and 1 LW11108866 (FC door-black) and 1 W10210943A (FC handle-black) and 1 W10210943A (RC handle-black)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Austin, TX 78737

Leonardo

Job Details: 02/09/2023

Arrived on site to replace heating element due to service pointer. Replaced element test unit and unit test good job complete.

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Georgetown, TX 78628

Lou

Job Details: 02/09/2023

"Arrived on site to inspect washer/dryer combo unit with the dryer not operating. Upon further inspection, the customer advised that at the previous service call, the voltage was incorrect at the wall and the found the wiring incorrect. I tested voltage at the wall outlet and got 246V. Checked the L1 to Neutral and L2 to Neutral and both read 123V. I removed the control panel and inspected the timer and found the timer not getting voltage. The main control was getting 122V. I tested the fuse and it was good. I am ordering the main control, timer, dryer main control, thermostat and cutoff kit and scheduled return service. Unit left unplugged for safety. No water leaks and no lint observed during service.; ordrng 1 W11409801 (Timer) and 1 W11481725 (Main control) and 1 WPW10476828 (Dryer control board) and 1 WP3390291 (Thermostat) and 1 279769 (Cutoff)"

We serviced a

WHIRLPOOL RANGE

Model WFC310S0AS0

Near Kyle, TX 78640

Joe Z

Job Details: 02/09/2023

"Arrived onsite for NOT ABLE TO CONTROL THE HEAT. Upon arrival customer states that all burners operate,they just sometimes get too hot or dont work at all. Test unit and all burners heat. Customer wants to go ahead and have all burners repaired correctly. Need to replace infinity switches for all 4 burners. Ordering all 4 infinity switches. Office to reschedule . ordrng 1 WP3148952 (Infinity switch) and 1 WP3149400 (Infinity switch)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS1

Near The Hills, TX 78734

Leonardo

Job Details: 02/09/2023

Arrived on site to test unit for unit not heating. Test unit and found and high voltage. Will need to replace magnetron capacitor and diode. Found smashed magnetron will re order mag ; ordrng 1 W10818686 (Magnetron)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78633

Lou

Job Details: 02/09/2023

"Arrived on site to inspect wall oven/microwave combo unit turning off on its own. Upon further inspection, I found the unit not connected to WiFi. Customer advised they had switched providers. I assisted the customer in connecting to the WiFi and placed the unit in diagnostics. Checked for error codes and found F6E4. Cleared the code and tested the unit and the oven is operating as designed. Customer advised they popped popcorn earlier and there was a spark inside the microwave. I found the top wave guide cover burnt (photo). I inspected the magnetron and wave guide and it is good. I tested the microwave with my tester and the guide cover caught on fire. ; ordrng 1 W11261167 (Main control) and 1 W11346197 (Magnetron) and 1 W11325604 (Inverter) and 2 W10915651 (Wave cover)s and 1 CNOTE (LSO PER CUSTOMER REQUEST (KC))"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Lakeway, TX 78734

Leonardo

Job Details: 02/09/2023

Arrived on site to test unit for unit leaking. Test unit and found bad bottom door seal. Ordering new seal parts are covered ; ordrng 1 W11606677 (Bottom door seal)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near New Braunfels, TX 78132

Andrew

Job Details: 02/09/2023

Arrived on site to test unit for not cooling. Found compressor has failed. Recommend replacing compressor and leaking RC evap. Needing 2hrs on return visit and SS tech. Unit is r134a. ordrng 1 W11592009 (Compressor) and 1 W10865322 (Evap) and 1 W10843121 (Non-UV) and 1 W10913906 (Access)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PAAS2

Near Austin, TX 78725

Kimo

Job Details: 02/09/2023

"Arrived onsite for DW that will not start the wash cycle. Upon arrival I put unit in diag mode and found code stored f6e6. Wat temp code. I check that the sensor was plugged in and that the water entering the unit was at least 85*. Upon further inspection I found that the filter was clogged, I cleaned the filter and the attempt to run a regular wash cycle and found no change. Ordering owi WPW10705575; ordrng 1 WPW10705575 (SENSOR) and 1 WP661566 (THERMOSTAT)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS2

Near Round Rock, TX 78665

Vincent

Job Details: 02/09/2023

"Arrived on site for microwave, inspected unit and work area. Customers complaint was microwave light would not turn off. Tested unit with bulb that customer had and pressed the power light button off and would not shut off. Unit will need a new control to fix the issue. ; ordrng 1 W11552018 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC0

Near Austin, TX 78704

David S

Job Details: 02/09/2023

Arrived on site for dryer making a noise. Ininspcted the unit and work area. I tested the unit and found the compressor fan not really spinning and making a horrible noise. Inspected the drum and found the front drum seal is partially gone. I am ordering the compressor fan and the front seal to complete the repair. Reschedule; ordrng 1 W11193479 (Front drum seal) and 1 W11342035 (Compressor fan)

We serviced a

MAYTAG RANGE

Model MGS8800FZ0

Near Kyle, TX 78640

Joe Z

Job Details: 02/09/2023

"Arrived onsite to install previously ordered parts. Replaced screw inserts. Customer mentioned that front right burner flame is too low on high and too high on low. Tried adjusting and valve is failed. Also fromtleft orifice holder is crooked. Need to order Front left orifice holder , front right orifice holder, manifold, and both left front and right front flame spreaders. Need AUTHO. Office to reschedule ; ordrng 1 W10885072 (Manifold) and 1 W10552128 (Left front orifice holder) and 1 W10552126 (Right front orifice holder) and 2 WPW10256028 (Left/ Right front flame spreader)s and 1 Autho (Autho)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Austin, TX 78704

David S

Job Details: 02/09/2023

Arrived on site for fridge not cooling. I inspected the unit and work area. I found the fridge off at the breaker. I spoke to the customer and found out the unit will almost immediately trip the breaker. I gained access to the compressor and unplugged it. I powered the unit on and found it tripping. I replaced the control and retested I found with the compressor unplugged the unit runs. I plugged the compressor back in and when the control sends voltage to the compressor it trips the breaker. I retested the a test start device and found the same thing. I am ordering a sealed system to complete the repair. The office will reschedule.; ordrng 1 W11557425 (Compressor) and 1 W11598433 (Evaporator) and 1 Uvdryer (Uv dryer) and 1 W11504423 (Capillary Tube to Evaporator) and 1 W11504415 (Suction to evap) and 1 W11504445 (Heat loop to dryer) and 1 W11504447 (Cap tube to dryer) and 1 W11506635 (Access valve) and 1 R600 (R600) and 1 Lokring (Lokring)

We serviced a

GE REFRIGERATOR

Model GFE28GYNGFS

Near Buchanan Dam, TX 78609

Maurice R

Job Details: 02/09/2023

Arrived on site for refrigerator not dispensing ice and water. Tested the door switch at the voltage UI board at j4-4 and j4-16 120vac when door closed and 0 volts when door open. The UI has 120vac supplied to the board. Working with Susie we came to the conclusion that the harness in the door has short in it not allowing for water or ice to be called for when the lever is pushed. No water leaks detected during service ; O-emld tckt

We serviced a

WHIRLPOOL VENTHOOD

Model WVW53UC6LS

Near New Braunfels, TX 78130

Andrew

Job Details: 02/09/2023

Arrived on site to test unit for blower motor broken. Verified motor is needed. Parts showing out of stock. Office to reschedule. ; ordrng 1 W11351717 (Blower)

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM704KPS0

Near Austin, TX 78734

Leonardo

Job Details: 02/09/2023

Arrived on site to test unit for unit not starting. Test unit and found different error codes F7E1-F9E1-F8E2. Tried running unit and unit keeps giving not draining error when theres mo water. Will order new control board and new sump and motor. Office to reschedule ; ordrng 1 W11410061 (Control board) and 1 W11416362 (Sump and motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Killeen, TX 76549

Tyler

Job Details: 02/09/2023

"Arrived on site for refrigerator not cooling/needing ss repair. Upon arrival confirmed cooling complaint but found fc had large defrost related ice build up along evap cover. Verified thermistor values from control and found thermistor in fc failing. Rescheduled customer for 02/14/23 to complete repairs with new W11566851 control, WPW10384183 thermistor(2x). ; schdld next appmn

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Austin, TX 78749

Scott

Job Details: 02/09/2023

Arrived on site for washer not agitating and spinning . Ran diagnostics unit will start to hum immediately after powering on . Got motor fault codes . Found bad windings in motor . Ordering cap and motor . Set return for 2/14 No water leaks detected at time of service ; ordrng 1 W11454372 (Motor) and 1 W11428524 (Cap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Belton, TX 76513

Tyler

Job Details: 02/09/2023

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found temps in both compartments (rc-17/fc-40) upon further examination I found fc Evap coil dry with no traces of moister. Rc evap was frosted over. Found following results for thermistors 4.43k, 4.31k, 6.43k, 6.83k. Found rc evap cover asm/thermistor failing. Also verified water dispenser not working and frozen over. Customer will reported on following day if lines thawed and dispenser functions were restored. Rescheduled customer ; ordrng 1 W11610999 (Evap cover) and 1 W11610999 (Rc Evap Cover)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waco, TX 76710

Jonathan M

Job Details: 02/09/2023

Arrived on site for a dryer that is not heating. Inspected unit and work area. Check voltage and polarity and found proper voltage and polarity coming to the unit. I disassembled the unit and checked all heating components. Found all heating components showing continuity. Removed the motor connector off of the heater and check voltage between that and ground. Found 2 V coming from or through the centrifugal switch on the motor indicating a bad motor. Ordering the motor and blower wheel just in case and rescheduled the customer to 2/15 per their request. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)

We serviced a

JENN-AIR BUILT IN COFFEE

Model JBC7624BS

Near Driftwood, TX 78619

Luis

Job Details: 02/09/2023

"Arrived on site. Powered unit on unit not running through a operating cycle unable to dispense water called tech support ran diagnostics ordering flow meter,valve and tubing ; ordrng 1 W10661753 (Tube) and 1 W10661751 (Tube) and 1 W10661750 (Tube) and 1 W11363605 (Valve) and 1 W10661085 (Valve) and 1 W10661744 (Regulator) and 1 W10661079 (Pump) and 1 W10661084 (Flow meter)"

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Austin, TX 78746

Kevin

Job Details: 02/09/2023

"Arrived on site and found right front burner is not sparking, all others work properly. Cooktop is siliconed in place, will need to bring back igniter, switch harness, and spark module to ensure repair. Customer will have cooktop made accessible.; ordrng 1 W11319687 (Spark module) and 1 W11344433 (Harness) and 1 W11580024 (Igniter)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Taylor, TX 76574

Vincent

Job Details: 02/09/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer making noises. Inspected unit and found gear oil leaking and the cam worn out and belt stretch out. I will order parts. No leaks observed during service. ; ordrng 1 W10721967 (Cam) and 1 W11611297 (Belt)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Smithville, TX 78957

Matthew

Job Details: 02/09/2023

"Arrived onsite for washer continuously going out of balance. Upon arrival inspected unit. Ran diagnostics and found stored error F3E3 inlet water temperature, F5E5 off balance load. Called tech line due to same issues. Spoke to Steve. Found this model does not have an inlet thermistor,No thermistor present. Lifted top and found tub out of round. Sent pictures to techline. Steve recommended replacing the inner basket, hub, gearcase and suspension. Provided SR#7735695363. Requesting 2 hr. Office to reschedule ; ordrng 1 W11513243 (Inner basket) and 1 W11550891 (Agitator) and 1 W11551646 (Spanner) and 1 2hr (2hr)"

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Cedar Creek, TX 78612

Matthew

Job Details: 02/09/2023

Arrived onsite for freezer ice maker not producing ice. Upon arrival inspected unit. Accessed ice maker and found stuck midway through a harvest cycle. Ran diagnostics and ice maker was not responding. Power cycled unit and tried again but not responding. Ordering ice maker. Office to reschedule.; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Leander, TX 78641

Gerry C

Job Details: 02/09/2023

"WTW5057LW0 Arrived to inspect noise. The customer described the issue occurring during either spin or drain functions. Within service test mode, I could not hear or recreate the issue and I inspected. I found the gear case had leaked and there was a considerable amount of oil within the motor cover. The unit will require a gear case, belt and cam. No leaks observed during service. ; ordrng 1 W11449840 (Gear Case) and 1 W11239857 (Belt)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Manor, TX 78653

Matthew

Job Details: 02/09/2023

Arrived onsite for washer leaking. Upon arrival inspected unit. Tilted unit and inspected underneath. Did not see any signs of water. Ran auto test and during drain cycle water overflowed from standpipe. External blockage is present.

We serviced a

MAYTAG WASHER

Model MVWX700XW1

Near San Marcos, TX 78666

Joe Z

Job Details: 02/09/2023

"Arrived onsite for replacement of lid latch. Upon arrival ran diagnostics and got error code F7-E1 basket speed sensor fault. Ran manual test . During test found agitator operates but basket does not during spin test. Test capacitor and is within capacitance. Found that could not turn basket by hand. Gearcase is locked up. Was able to free up gearcase with force turning basket. Test unit and basket now turns but is extremely loud. Need to replace gearcase, wash-plate due to being seized on shaft, cam, and belt due to being worn.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near San Marcos, TX 78666

Joe Z

Job Details: 02/09/2023

Arrived onsite for light bulb broken. Upon arrival inspected unit and found screw portion of bulb inside housing. Removed bulb and Inspected housing. Housing is good. Checked voltage at housing from control and is correct. Need to replace bulb. Replaced bulb. Test unit and unit operates as designed. Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Buda, TX 78610

Kevin

Job Details: 02/09/2023

"Arrived on site and inspected refrigerator and found no ice production. Attempted to cycle icemaker and it is just constantly turning never stops and never asked for water. Jumped water valve and it filled icemaker. Recommended replacing icemaker after replacement confirmed correct operation by cycling icemaker and it filled with water, job complete

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near San Marcos, TX 78666

Joe Z

Job Details: 02/09/2023

"Arrived onsite for DOOR IS LOCKED SHUT AFTER STORMS CAN'T GET IT OPEN. Arrived onsite with 2nd man. Test unit and drain pump operates continuously. Drain pump is loud . Door remains locked. Need to replace control and pressure switch. Also recommended replacement of drain pump due to being completely clogged with debris and operating loud. Replaced pressure switch, drain pump and control. Test unit and unit is operating as designed. No leaks present at this time. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model GT4175SPS4

Near Georgetown, TX 78633

Lou

Job Details: 02/09/2023

"Arrived on site to inspect microwave noises. Upon further inspection, the customer advised that the unit began to make a loud humming noise so they turned it off and unplugged the unit. Also, the control panel fascia is cracking around the number keys. I researched the control panel and found it. I advised the customer of my findings and also advised that I could repair the issue with the noise as its one of the heating components.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Round Rock, TX 78681

Vincent

Job Details: 02/09/2023

"Arrived on site to install previous diagnosed parts installed UI and didnt work, installed the control board and all power came back on.. Unit is now operating as designed. No leaks observed during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS00

Near Austin, TX 78749

Scott

Job Details: 02/09/2023

"Arrived on site for pantry UI dead . Dispenser not responding and light in fridge out . Found pantry UI harnes corroded in door . Unplugged ui and light and ice will now dispense , still no water . Valve is working in diagnostics to dispense water . No water leaks detected at Time of site . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5SVAXVL00

Near Austin, TX 78749

Scott

Job Details: 02/09/2023

"Arrived on site for fridge clicking and temps at times will get warmer then normal. Compressor is pulling correct amps . Replaced start relay Unit is starting consistently. No water leaks detected at time of service.

We serviced a

WHIRLPOOL WASHER

Model Wtw8500dc2

Near Waco, TX 76710

Jonathan M

Job Details: 02/09/2023

"Arrived on site for a washing machine that is leaking while in use. Inspected unit and work area. Checked underneath the washer and found no evidence of water leaking from the gearcase or drain pump areas. Found water residue on the back wall of the washer. Can you do access to the control area and found water residue inside the valve housing indicating a bad gasket seal for the valve. I did explain to the customer that the valve would have to be replaced for repair. Replaced the valve and tested the unit. The unit began to work and operate as designed with no leaks present.Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near New Braunfels, TX 78130

Andrey

Job Details: 02/09/2023

"Arrived on site to replace previously diagnosed control and door, it does not effect function of the unit, unit is now functioning as designed, job complete"

We serviced a

AMANA FREEZER

Model AQF1613TEW03

Near Driftwood, TX 78619

Luis

Job Details: 02/09/2023

"Arrived on site. Found unit not defrosting,advanced timer heater not powering on,removed cover found broken neutral wire from heater to harness,repaired broken wire heater powered on. Advised customer to defrost unit 48 hrs due to excessive ice build up.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET21PKXGN02

Near Driftwood, TX 78619

Luis

Job Details: 02/09/2023

"Arrived on site. Found large gap at corner of fresh food door gasket,remolded door gasket checked seal good

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2474QW4B

Near Austin, TX 78731

Kevin

Job Details: 02/09/2023

"Arrived on site and uninstalled dishwasher and set it to wash on a quick cycle. I observed a dishwasher for 30 minutes and it did not leak anywhere. Sent multiple videos to KB/service management

We serviced a

WHIRLPOOL WASHER

Model LSQ9665JQ3

Near Pflugerville, TX 78660

Kimo

Job Details: 02/09/2023

"Arrived onsite for washer that is allowing water to drip into the basket. Upon inspection I found the unit dry not dripping then I tested the water inlet valves and found the operating as designed, but a few drops fell into the basement after the valves shut off I wanted 10-15mins with the customer present and found that unit didnt not continue to drip. I performed a-few more tests and found unit operating as designed. Job complete

We serviced a

SAMSUNG DISHWASHER

Model DW80M9550UG/AA

Near Cedar Park, TX 78613

Gerry C

Job Details: 02/09/2023

"DW80M9550UG Arrived to instal previously diagnosed and ordered parts. I removed the failed door gasket and installed the replacement, including the door switch assembly that was included within the kit. I tested the unit and found the drive motor housing for the diverter assembly failed and the source of the leak. The drive motor is NLA per all sources and management will contact the customer for further action. No leaks of the water supply observed during service."

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Austin, TX 78752

Kimo

Job Details: 02/09/2023

Arrived onsite for a stacked washer the will not drain. Upon arrival we found that the unit had a f9e1 code stored we then gained access to and checked the drain pump filter and found that it was clogged I tested the pump with my meter and found that it was testing out of range. We replaced the pump and tested the unit and found the unit operating as designed but the customer will need to clear the stand pipe. Due to water backing up in it due to a clog somewhere down the line. I advised the customer of this and we placed the unit back it place. Job complete M15UWQ1APL1

We serviced a

WHIRLPOOL RANGE

Model GW397LXUS05

Near Georgetown, TX 78633

David Z

Job Details: 02/09/2023

"Arrived on site to diagnose range with orange flames coming off front right burner. Spoke with customer who said all burners are orange now. I inquired about if a humidifier is being used, and one is in use in the house. I tried adjusting the flame and found no change or dirty orifices. Advised customer that humidifier adds moisture to the air, which affects the flame quality. Once humidifier is no longer being used and levels return to normal, unit should be fine. Advised to follow up for a possible regulator repair if issue does not change even after humidifier is shut off for several days. C

We serviced a

KITCHENAID OVEN

Model KEMS378SSS04

Near Georgetown, TX 78633

David Z

Job Details: 02/09/2023

"Arrived on site to install new appliance manager to resolve oven not heating. Prior to installing board I double checked incoming voltages. Found L2 has 15v coming from it, not 120. This is resulting in heating elements not running. Verified this at wall outlet as well. Wires in plug feel loose as well. Advised customer to resolve the missing voltage and replace plug, and unit should work properly. Call complete."

We serviced a

LG WASHER

Model WM2455HG

Near Round Rock, TX 78665

Vincent

Job Details: 02/09/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was not spinning out clothes. Diagnosed unit and found drain pump damaged. Replaced pump and tested unit is now operating as designed. There was leaks present from wet clothes on basket. No leaks from unit.

We serviced a

KENMORE REFRIGERATOR

Model 106.5113221

Near West Lake Hills, TX 78746

Kevin

Job Details: 02/09/2023

"Arrived on site For ice not dispensing, ice production is good and motor is moving properly. found ice buildup under ice bin lifting it up off of shaft coupler. After clearing it, ice dispenser will now work properly.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Georgetown, TX 78628

Gerry C

Job Details: 02/09/2023

"KUIX505ESS2 Arrived to inspect no production. I found the incoming water was just a trickle, with or without the filter installed. inlet valve assy and removed and replaced. All functions returned to normal and the water fill level was satisfactory. No leaks observed during service.

We serviced a

WHIRLPOOL OVEN

Model RBD305PRS00

Near Austin, TX 78737

Leonardo

Job Details: 02/09/2023

Arrived on site to test unit for no display and buttons not responding. Tried resetting the unit and still no display. Would need new control and console

We serviced a

WHIRLPOOL COOKTOP

Model WCG51US6D

Near Austin, TX 78737

Leonardo

Job Details: 02/09/2023

Arrived on site to test unit for gas smell checked the whole unit and no detection of gas with bubble solution or the gas sniffer. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Mustang Ridge, TX 78610

Kevin

Job Details: 02/09/2023

"Arrived on site and inspected microwave and found installers did not remove center rack, this is causing sparking on the interior when in use. After removing rack microwave is operating normally, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Georgetown, TX 78626

Lou

Job Details: 02/09/2023

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the door hinge springs and link kits and tested. The door continues to open/close as designed. I advised the customer that the door functions are normal. Contacted techline and spoke to Sterling and advised the complaint and repairs made and advised t(e unit is operating as designed. Sterling provided SR#7735701096. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near New Braunfels, TX 78130

Andrew

Job Details: 02/09/2023

"Arrived on site to inspect unit for rust. Found outer door was rusting. Replaced outer door panel, unit working as designed. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Georgetown, TX 78628

Lou

Job Details: 02/09/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the vent assembly gasket being defective and allowing moisture to escape and flow into the control panel and short the UI, I removed and replaced the vent assembly, gasket and control panel with UI and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78701

David S

Job Details: 02/09/2023

"Arrived on site for dishwasher showing an error code. I inspected the unit and work area. I found no codes in diagnostic. I ran a diagnostic cycle and found the unit working as designed. Filling with water, washing, draining and heating. I put the washer into a normal operation and found it coming and working as designed. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78704

David S

Job Details: 02/09/2023

Arrived on site to install a new front panel. I replaced the panel and transferred the model serial Tag to the new panel. I reassembled the unit. It was place the maintenance shop with no water hook up. I could not verify the leak is fixed. Job complete.

We serviced a

KITCHENAID RANGE

Model KFEG500ESS6

Near Bastrop, TX 78602

Matthew

Job Details: 02/09/2023

Arrived onsite to replace failed left front infinity switch. Replaced switch and tested. Unit is now cycling and functioning properly. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Kyle, TX 78640

Joe Z

Job Details: 02/09/2023

Arrived onsite for long dry times. Upon arrival test unit and got heat but no suction from blower. Removed rear panel to access blower. Found blower wheel not connected to motor. Inspected wheel and blower and are both good. Ran unit and observed element cycling correctly. Installed wheel securely to motor and test unit. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Austin, TX 78704

David S

Job Details: 02/09/2023

Arrived on site for dishwasher leaking. I inspected the unit and work area. I found the dishwasher still had all of the interior packaging in It. I unpacked the dishwasher and turned the water on and plugged it in. Inran a diagnostic cycle and found the unit working as designed with now water leaks detected at this time. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Bastrop, TX 78602

Matthew

Job Details: 02/09/2023

"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and powered unit. Compressor is running and unit is cooling. Also replaced ice bucket and chute. Customer will monitor temperature before loading unit. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near San Marcos, TX 78666

Joe Z

Job Details: 02/09/2023

Arrived onsite for SAFTEY drum is melted. Upon arrival customer pointed out the area of basket that is melted and discolored. Explained to customer that the basket is made from a metal material and is the normal form for basket. As far as the color. The off white swirl color is also normal for the basket. Removed rear panel to test element. Test element on high heat and is cycling correctly. Inspected belt and is good.Unit is operating as designed Contacted SAFTEY team and let them know diagnosis. got SR# 7735618220. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Pflugerville, TX 78660

Kimo

Job Details: 02/09/2023

"Arrived onsite for a washer that will not complete wash cycle and will say unbalanced on display. It also rips the customers clothes. Upon inspection I that the wash place was loose and the Basket, Lock Nut was the same. I tightened up the basket lock nut and replace the wash plate. And ran a quick cycle with some towels and some soap and found unit operating smoothly. I ran a drain and spin cycle as well with the spin cycle set to high. And found unit operating as designed. I advised dumpster on loading pressures and detergent use. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Manor, TX 78653

Cliff

Job Details: 02/09/2023

"Arrived on site to replace previously ordered parts for refrigerator. Installed new pressure regulator, and tested unit. Found all is functioning properly at this time and no leaks were found at time of service."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Burnet, TX 78611

Maurice R

Job Details: 02/09/2023

"Arrived to install previously diagnosed parts. Installed new motor and blower wheel. Tested unit, tub was spinning and the unit had heat. Dryer working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Burnet, TX 78611

Maurice R

Job Details: 02/09/2023

"Arrived onsite for refrigerator leaking from the left front corner. On inspection when we call for water a pool of water showed up on the bottom left front corner. I pulled the IM and found the fill tube and the hopper were frozen solid. Removed the ice from the hopper and steamed the ice out of the fill tube. While steaming the fill tube I see steam coming from the top of the refrigerator. Pulled the cover off the compressor housing in the rubber tube that goes down to the ice tray had a split in the top of it. Installed inlet tube, refrigerator operating as designed. No water leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manor, TX 78653

Cliff

Job Details: 02/09/2023

Arrived on site to diagnose a refrigerator that is making unusual noise. Found air damper unusually loud and replaced damper. Tested unit and found all is functioning properly at this time and no leaks were found at time of service. .

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW4

Near Bertram, TX 78605

Maurice R

Job Details: 02/09/2023

Arrived on site for a washer not working. On inspection found that the customer did not understand how a new washer operates. Showed customer how to use the washer. Customer had a dial washer for her last washer and was trying to use the dial as a timer. Explain on how the system works now she knows how to use her new washer. No water leaks detected during service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Liberty Hill, TX 78642

Maurice R

Job Details: 02/09/2023

Arrived on site to install previously diagnosed parts. I replaced the control board and the light still did not turn off. Replaced the hood control and the light started to work. Unit operating as designed

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Manor, TX 78653

Cliff

Job Details: 02/09/2023

Arrived on site to replace previously ordered parts for range. Replaced gasket and installed insulation inside door. All is working properly at this time and job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Manor, TX 78653

Cliff

Job Details: 02/09/2023

Arrived on site to diagnose a refrigerator that is over producing ice. Found bail arm broken and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDM02

Near Jarrell, TX 76537

David Z

Job Details: 02/09/2023

Arrived on site to install compressor and sealed system repair components. Evacuated system and removed compressor/dryer and replaced. Vacuumed system and verified proper vacuum held. Charged unit to mfr specs of 46g. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Florence, TX 76527

David Z

Job Details: 02/09/2023

"Arrived on site to replace gearcase, cam, belt, motor. Replaced parts and ran unit. Verified no noise present, unit spinning properly. No leaks found. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Georgetown, TX 78633

David Z

Job Details: 02/09/2023

"Arrived on site to diagnose dishwasher that was not properly drying dishes. Examined unit and found no rinse aid was being used. Ran through diagnostic cycle and verified proper operation, and good heat coming off heater. Advised customer that they need to run hot water, use rinse aid, and utilize all high temp options for best dry results. Unit working as designed. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Mustang Ridge, TX 78610

Kevin

Job Details: 02/09/2023

"Arrived on site and found service call Was made because home inspector used a small oven thermometer when inspecting ovens. Explained to new homeowner that these are not accurate enough for this purpose. Oven is operating as intended, job complete"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS5

Near Austin, TX 78745

Kevin

Job Details: 02/09/2023

"Arrived on site and found customer is still experiencing intermittent door open/closed error. Replaced both interlocks with kit. Confirm microwave is working properly by heating a cup of water after repair, job complete"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Austin, TX 78731

Kevin

Job Details: 02/09/2023

"Arrived on site and set washer into a diagnostic cycle exposed valves for viewing and filled basket halfway with both cold and hot water while observing connections and drain hose. Did not find any water leaking then set washer to drain and although standpipe sounded like it was moving slowly it did not overfill. Repeated this again to confirm washer is not leaking from Any seals or connections. Sent a short video to KB/service management of underneath washer after this process. Did not find any visible leaking. Customer is aware that if there is no fault found a service charge is to be collected, at this time this Autho has not processed, MS is aware."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Georgetown, TX 78633

Lou

Job Details: 02/09/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I removed and replaced the compressor, access valve and UV dye drier and vacuumed the system. Installed 56g of R600 refrigerant and monitored the unit. Unit is cooling as designed. I recommended the customer allow the unit to cool for at least 24 hours before placing items inside. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Georgetown, TX 78633

Lou

Job Details: 02/09/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the bake ignitor and tested the unit. I found the unit is heating too hot. My temp readings were 486, 293, 386, 301, 400, 303 for an average of 361.5 degrees. At the customers request, I calibrated the unit minus 10 degrees. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED7120hw0

Near Liberty Hill, TX 78642

Maurice R

Job Details: 02/09/2023

Arrived onsite for dryer not drying. On inspection tested thermal fuse was good thermal cutoff was good. Tested the heating element and had a open in the element. Replaced the heating element and tested the unit and it was now getting hot. Ran the dryer for 10 minutes in was hot in the dryer. Unit operating as designed.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near West, TX 76691

Jonathan M

Job Details: 02/09/2023

Arrived on site for a washing machine that is not starting a cycle. Inspected unit and work area. Customer advised that the unit seems to be not acting the same way that used to when she first bought it. She advised that the lid lock takes forever to lock. Tested the unit on a normal wash cycle and found the lid lock working as designed and the load starting. Ran the unit through diagnostics and did not find any stored air codes. Ran the unit through an auto test in the unit ran as designed. The customer ran a load of laundry and the unit ran as designed again. Check voltage and polarity at the wall and found proper voltage and polarity. Did find the unit on a shared breaker in the utility room. Did advise the customer that the main issue she may be experiencing may be due to being on a shared circuit and that their manufacturer recommends getting on its own dedicated circuit. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW1

Near Leander, TX 78641

Gerry C

Job Details: 02/09/2023

MVWP575GW1 Arrived to inspect spin issue. I entered service test mode and found F7E1 was the only stored code. I found the main (outer) shaft was improperly attached at the factory to the upper cover of the planetary drive. I removed and replaced the gear case and the issue was resolved. I calibrated and tested and the unit operated as designed. No leaks observed during service.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Austin, TX 78744

Scott

Job Details: 02/09/2023

"Arrived on site for lid not locking . Found latch would just click . Replaced latch . Ran diagnostics, lid is locking but when trying to agitate or spin unit would just hum. Found also cap has failed . Replaced cap with truck stock part W11395618. Re ran test wash all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Killeen, TX 76543

Tyler

Job Details: 02/09/2023

"Arrived on site for washer needing previously diagnosed parts. Upon arrival reconfirmed issue and drained remaining water from tub. Replaced control, pump and latch. Found unit cycle through multiple tests with no leaks or errors. Call complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Georgetown, TX 78633

Lou

Job Details: 02/09/2023

"Arrived on site to inspect wall oven turning on by itself. Upon further inspection, I found the unit not connected to WiFi and the customer didnt have the manufacturer app downloaded on their phone. I placed the unit in diagnostics and checked for error codes and found none. I assisted the customer in connecting to WiFi and tested. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Austin, TX 78744

Scott

Job Details: 02/09/2023

Arrived on site for oven not heating properly . Ran temp checks and upper oven checked normal. Lower oven was off . Adjusted lower up 20 degrees. Reran temp check . All checked normal. No gas leaks detected at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78744

Scott

Job Details: 02/09/2023

"Arrived on site for dishwasher flashing 2-2 error . Unable to put in diagnostics, no response from keypads . Found one of keypad buttons stuck . Replaced UI housing . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

SAMSUNG DRYER

Model DV40J3000EW/A2

Near Austin, TX 78747

Scott

Job Details: 02/09/2023

"Arrived on site for no heat dryer . Found heater element failed . Had office reach out to customer , customer declined and doesnt want to pay trip fee . Put unit back together, unit is functioning as before diagnosis . Job complete ."

We serviced a

MAYTAG WASHER

Model WTW5057LW0

Near Moody, TX 76557

Tyler

Job Details: 02/09/2023

Arrived on site for washer needing previously diagnosed outter tub and drain pump. Upon arrival installed both parts. Reassembled unit and insured their were no chances of leaks and all connections were secured. Unit working as designed call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Belton, TX 76513

Tyler

Job Details: 02/09/2023

Arrived on site for microwave needing previously diagnosed control. Upon arrival reconfirmed issue and installed board. After further testing I found unit still had a bad 20amp fuse. Replaced fuse also and found unit now fully functioning as designed. Also recommended to customer to replace bulb with bulb manufacturers recommended (8206232a). Call complete

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Leander, TX 78641

Gerry C

Job Details: 02/09/2023

"KCGS556ESS02 Arrived to inspect no spark. I found the unit did have line VAC present and I removed the top for inspection. The main power supply line was incorrectly routed. After correcting the issue, the unit ignited as designed. No gas leaks detected during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM2

Near Leander, TX 78641

Gerry C

Job Details: 02/09/2023

"WDT920SADM2 Arrived to inspect detergent issue. I found the dispenser was working, but the lower spray arm had dislodged after prior repair. I corrected the spray arm position and mounting and tested. Operational test good, no leaks observed during service. Warranty applied to service."