We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Seguin, TX 78155
Noah D
Job Details: 11/04/2021
"Arrived on site to inspect unit for a shorted keypad and console. Upon inspection found no issues with electronics or wires.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near New Braunfels, TX 78130
Noah D
Job Details: 11/04/2021
Arrived on site to inspect unit for not making ice due to a cracked tray causing issue. Replaced icemaker and tested the unit with no issue. All functions worked. Complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Marion, TX 78124
Noah D
Job Details: 11/04/2021
"Arrived on site to inspect unit for not filling with water, upon inspection found the unit working normally
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Seguin, TX 78155
Noah D
Job Details: 11/04/2021
"Arrived on site to inspect unit for not filling and making draining sound constantly, upon inspection found the unit working normally after it was cancelled out. Checked drain line and ran the cycle normally. All functions worked with no issue. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Seguin, TX 78155
Noah D
Job Details: 11/04/2021
"Arrived on site to inspect unit for illuminating bulb and causing issues, upon inspection found the unit was shorted in the control panel causing issues with numbers as well Replaced control and tested light, all functions returned. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Seguin, TX 78155
Noah D
Job Details: 11/04/2021
"Arrived on site to inspect unit for not changing out of cycle and causing issues, upon inspection found the unit had a shifter fault causing the problem, replaced actuator and cleared error codes. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS10
Near Austin, TX 78738
Luis
Job Details: 11/04/2021
"Arrived on site for ice bin issues. Found bucket unable to be removed,ran ice dispenser found ice stuck between bin and chute,removed ice build up cleared ice under bin and chute,reinstalled ice bucket tested dispenser,motor rotating correctly.
We serviced a
WHIRLPOOL DISHWASHER
Model DU840SWPQ0
Near Killeen, TX 76542
Al
Job Details: 11/04/2021
Arrived on site and inspected dishwasher leaking from underneath the sink. Examined the the water supply valve from the wall was leaking and causing the water damage the inspector pointed out the the customer. Dishwasher works as designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/04/2021
Arrived on site to diagnose a microwave that isn't heating. Found door out of alignment and reset it to proper position. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS
Near New Braunfels, TX 78130
Andrew
Job Details: 11/04/2021
"Arrived on site to replace previously diagnosed vent assembly, replaced vent assembly, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Georgetown, TX 78628
Lou
Job Details: 11/04/2021
"Arrived on site to inspect wall oven combo microwave door not opening. Upon further inspection, I found the microwave door functioning properly. I found the oven door locked. Customer advised that they have not used the oven since they moved in and has been locked since. I placed the unit in diagnostics and tested the oven door latch and it operated as designed and the door opened at the end of testing. When I closed the door again, it would not re-open. I got the door open and found the latch not opening fully. . ; ordrng 1 W10883049 (Oven door latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Belton, TX 76513
Tyler
Job Details: 11/04/2021
Arrived on site for refrigerator not making ice and ice bin stuck. Upon arrival confirmed complaint. After further inspection found FC at 4 degrees rc at 38. Found ice bin door seal not set properly causing an air gap into ice bin and causing temp sensing issue. Reset seal. Found ice maker harvesting and filling as designed. Informed customer to give unit 24 hrs to make ice. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78681
Tommy
Job Details: 11/04/2021
"Arrived onsite for previously diagnosed parts. Upon arrival replaced vent and vent motor, proceeded to test unit is now operating as designed. Job Completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Austin, TX 78732
David Z
Job Details: 11/04/2021
"Arrived on site to diagnose refrigerator making a knocking sound on the left side. On arrival ran all fans and damper to recreate noise, and could not verify. I put the unit in test 4 and ran it, and could hear a faint knocking sound coming from the area customer hears noise in. Narrowed noise down to refrigerant moving through the dryer / Yoder loop. Yoder loop is likely foamed slightly closer to the outside wall, so noise can be heard as its cooling and Freon is moving through. No damage or failure found with this, unit is functioning as designed. Customer will get video if noise returns so we can double check video, but noise is not abnormal. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Temple, TX 76502
Tali W
Job Details: 11/04/2021
On site for washer making loud noise when operating. Found clutch and slider noisy during operation. Replaced clutch and slider. Ran diagnostics cycle and high speed spin. Noise no longer present. Unit functioning as designed. Call complete.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS0
Near Smithville, TX 78957
Matthew
Job Details: 11/04/2021
Arrived onsite for range panel not functioning when temperature is 425 degrees (or above). Tested unit and issue is intermittent. Call tech line for assistance. Tech ran through component checks for Cooling fan and check gasket for heat escape. Both checked good. Recommended replacement of panel. Provided SR#7732161057.
We serviced a
WHIRLPOOL RANGE
Model WFG530S0ES0
Near Cedar Park, TX 78613
David S
Job Details: 11/04/2021
"Arrived on site to install previous diagnose parts. I gained access to and replaced the oven temp sensor, DSi board and control board. I reassembled the unit and tested it. I preheated the oven to 350 and found it preheating properly. I watched the unit cycle and it cycled properly. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Austin, TX 78730
Luis
Job Details: 11/04/2021
"Arrived on site for no ice. Removed icemaker ice in mold,reinstalled icemaker,ran diagnostics door and icemaker thermistor passed,ran fan test passed,ran harvest test passed ice dumped,ran fill test passed water filled icemaker and no broken wires to fill tube heater. At time of visit unit passed all diagnostic and unable to find cause of no ice."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near New Braunfels, TX 78132
Robert
Job Details: 11/04/2021
Arrived on call for complaint of dishwasher not operating properly. Ran diagnostics and got no codes. Test operation all functions working properly. Could not duplicate error.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ2
Near New Braunfels, TX 78132
Robert
Job Details: 11/04/2021
Arrived on call for complaint not heating. Checked voltage and found loose connection at terminal block. Secure all connection and test. Range working properly.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Smithville, TX 78957
Matthew
Job Details: 11/04/2021
"Arrived onsite for washer still giving long drain F9E1 error code. Ran auto test and all passed without error. Ran loaded Quick wash and on min 24, wash cycle, the unit stopped advancing timed out then gave the error code again. Manually drained water to a certain point then drain pump kicked in automatically and finished the drain cycle. Called tech line and explained. Tech recommended replacing Lower harness. Provided SR#7732071281. Ordering wire harness, control and drain pump. Office to reschedule ; ordrng 1 W11130936 (LOWER HARNESS ) and 1 W11396717 (DRAIN PUMP ) and 1 W11419171 (CONTROL )"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH1162XVB2
Near Killeen, TX 76542
Al
Job Details: 11/04/2021
Arrived on site and inspected microwave not heating. Confirmed the complaint with the 2 minute water cup test. Customer also advised shes been having issues with the control not responding intermittently. Ordering the ; ordrng 1 W10211457 (CONTROL BOARD)
We serviced a
JENN-AIR COOKTOP
Model JGCP548HL00
Near Florence, TX 76527
Al
Job Details: 11/04/2021
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near Round Rock, TX 78664
Tommy
Job Details: 11/04/2021
Arrived onsite for range not operating. Upon arrival found unit igniter damaged and control not operating.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Austin, TX 78717
David S
Job Details: 11/04/2021
"Arrived on site for dishwasher door not closing. I inspected the unit and work area. I found the adjusters broken. I am ordering all pieces for the adjusters and the tracks, along with AUTHO. Reschedule for Tuesday 11/09/21; ordrng 1 W10837306 (Left adjuster) and 1 W10838949 (Right adjuster) and 2 WPW10250160 (Clips)s and 4 WPW10195840 (Positioner)s and 4 WPW10195839 (Adjuster tether)s and 2 WPW10460371 (Tracks)s and 2 WPW10250162 (Adjuster cover)s and 1 W11162099 (Left housing) and 1 W11197024 (Right housing) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Leander, TX 78641
Kayman
Job Details: 11/04/2021
"Arrived onsite for dryer not closing properly. Upon inspection I confirmed the complaint. I could not see any issues or dents. I replaced the hinges but the issue still remained. I am ordering the inner door, receptors and inner panel for the unit. Office to R/S due to part availability. ; ordrng 1 W11122062 (Inner door) and 2 W11116026 (Receptacle)s and 1 W11402947 (Panel front)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near New Braunfels, TX 78132
Andrew
Job Details: 11/04/2021
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Cedar Creek, TX 78612
Matthew
Job Details: 11/04/2021
Arrived onsite for washer not functioning. Upon arrival found error code flashing. F9E1 long drain error. Unit was full of water. Manually drained water and inspected. Found wiring harness at drain pump was broken. Will need to replace wiring harness and drain pump. Office to reschedule ; ordrng 1 W11399437 (PUMP) and 1 W11405459 (LOWER HARNESS )
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB04
Near Leander, TX 78641
Kayman
Job Details: 11/04/2021
Arrived onsite for microwave tripping g breaker while using the range. Upon inspection I found moisture building up inside the unit. I inspected all components and controls. I could not locate any visible shorts. I tested the unit multiple times with a cup of water and I could not recreate the failure. I explained that the hood fan needs to be turned on while cooking on the range to help vent out the steam. I advised the customer to try this to see if the issue improves. No repairs needed at this time. Job complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Pflugerville, TX 78660
Wesley
Job Details: 11/04/2021
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Lakeway, TX 78734
Kevin
Job Details: 11/04/2021
"Arrived on site and replaced previously diagnosed part. Installed new dispenser. Tested unit, and it tested good. No water leaks detected, job complete."
We serviced a
JENN-AIR RANGE
Model JDS1750EP0
Near New Braunfels, TX 78132
Noah D
Job Details: 11/04/2021
"Arrived on site to inspect unit for a panel scratch, upon inspection found the unit scratched causing the issue. Replaced panel and fully tested. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Waco, TX 76710
Jonathan M
Job Details: 11/04/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced latch assembly and test of the unit. The unit is working as designed with no evidence of any abnormal sounds coming from the washer. I didn?t notice when tilting the unit bag that there is changed beneath the basket between the tub in the basket. Unit is working as designed. Call complete.
We serviced a
LG WASHER
Model WM2101HW
Near Cedar Park, TX 78613
David S
Job Details: 11/04/2021
Arrived on site for washer squeaking. I inspected the unit and work area. As I spun the tube I could hear it squeaking. I gained access to the rotor and found the teeth damaged causing the rotor to wable and squeak. I installed a new rotor. I tested the unit and found it working as designed. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15PDXZS1
Near Bartlett, TX 76511
Jonathan S
Job Details: 11/04/2021
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/04/2021
"Arrived on site for a washing machine that?s not spinning. Inspected unit and work area. Ran the unit through a manual high speeds burn and found the agitator moving basket skipping. Attempted to remove the agitator and was unable to do so with a crowbar, flat head screwdriver?s, or a dryer belt. The agitator would come up half an inch and completely stop. Advise the customer that because the agitator would not come off, they would need a complete rebuild on their washer.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JZ0
Near Killeen, TX 76542
Al
Job Details: 11/04/2021
Arrived on site for a range not heating in oven compartment not heating. Verified stove top burners all work. Accessed the lower harness and found the red L2 was burned and damaged and will require replacement. Also ordering the main control on return services. Customer will purchase another 4 prong range cord due to burn marks on current cord. Needs more work.; ordrng 1 W11295998 (CONTROL) and 1 W11458883 (MAIN HARNESS)
We serviced a
MAYTAG WASHER
Model MVWB765FC1
Near Elgin, TX 78621
Matthew
Job Details: 11/04/2021
Arrived onsite for washer leaking. Upon arrival put unit in diagnostics and found no stored error codes. Ran cold and hot fill. No signs of leaking from hoses or valve. Inspected underneath unit and no signs of leak. Ran drain and inspected. No signs of leak. Ran auto test and passed without error. No signs of leak. Ran normal was and again no signs of leaking. Could not duplicate any issues or leak. Unit seems to be functioning properly. Customer will monitor. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/04/2021
"Arrived on site for washer not spinning water out of clothes. Inspected unit work area. Performed diagnostics mode and checked fault codes. Found fault code F0-E5 off balance load and F0-E2 over suds. Ran manual test cycle, found all components operating. Ran manual test mode and tested inlet valve function with switching on and off. Ran spin and agitating cycle while switching back and forth. Found unit responding as designed. Called Whirlpool tech support and spoke Robert.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290REM03
Near Waco, TX 76705
Jonathan M
Job Details: 11/04/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced icemaker and tested the unit. The unit began to work as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Spring Branch, TX 78070
Andrew
Job Details: 11/04/2021
"Arrived on site to unit for no drain, tested unit found sump and motor seized, and diverter motor sensor bad, need sump and motor and owi as precautionary office to reschedule ; ordrng 1 W11416362 (Sump and motor) and 1 W11410464 (OWI sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Austin, TX 78725
Scott
Job Details: 11/04/2021
"Arrived on site , ran diagnostics. No issues found . Amp draw on compressor normal . No issues found in any harnesses .con fan checked normal. Called tech . Recommended normal. 20 amp, no arc fault breakers . Sr 7732158964. Did replace control after asking tech line . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Austin, TX 78705
Scott
Job Details: 11/04/2021
"Arrived on site for moldy bellow . Replaced bellow . Tested washer , all checked normal. No water leaks detected at time of service.
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Wimberley, TX 78676
Jacob
Job Details: 11/04/2021
Arrived onsite for the start button or any other buttons not working. Tested the unit and the buttons would not respond. Let customer know that the console needs to be replaced. Replaced console and tested unit. Unit tested good. No issues at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Leander, TX 78641
Kayman
Job Details: 11/04/2021
Arrived onsite for dishwasher not operating or heating. Upon inspection i found a F4E3 error stored on the system. I let diagnostics run and found no water entering. I accessed the valve under the sink and found no water coming through the valve at all. I swapped lines with the sink to test the unit. The unit ran through as designed with no water leaks detected during time of service. I advised the customer to have their builder come out to assess the water supply issue. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Harker Heights, TX 76548
Tyler
Job Details: 11/04/2021
"Arrived on site for dishwasher not operating. Upon arrival found unit stuck in delay start but wouldnt exit or reset. Found loose ui connection on ui panel. Was able to reset power to unit then Entered diagnostics and found no errors. After further diagnostics and normal operation tests, found unit was operating as designed call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ0
Near Dripping Springs, TX 78620
Jacob
Job Details: 11/04/2021
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW1
Near Austin, TX 78746
Taylor M
Job Details: 11/04/2021
"Arrived on site to diagnose gas dryer not heating, Upon arrival I gained access to the unit and removed the top and front, I took resistance of the sensor and found it to not read correctly, I replaced it, I removed the burner and replaced the burner and secondary coil as well due to the coil being open with improper resistance. I put the unit back together and now the unit is operating properly as designed. Job complete."
We serviced a
MAYTAG RANGE
Model MGR6775BDS
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/04/2021
Arrived on site for range lower oven not igniting and cooktop burners continue to spark when off. Customer stated that she had water leak from the ceiling and water had gotten on range. Customer powered unit on at circuit breaker. Inspected unit and work area. Tested both ovens and cooktop. Found all components operating as designed. Informed customer to power off when not in use until ceiling is repaired. All tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78738
Kevin
Job Details: 11/04/2021
"Arrived on site and found water reservoir is frozen again. Fresh food temperature is 36/37 degrees, it is set at 38 degrees. Freezer compartment 3-5 degrees, set at zero degrees. Spoke with techline and they referenced an internal memo that says to order 6 of W10684392. There is an air gap between air tower and evaporator cover that needs gaskets. SR 7732161252; ordrng 6 W11573592 (Gasket)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB00
Near New Braunfels, TX 78130
Noah D
Job Details: 11/04/2021
Arrived on site to inspect unit for not making ice and causing a leak in the tray. Upon inspection found the icemaker cracked causing leak. Icemaker was faulty from install Replaced icemaker and tested. Complete
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Salado, TX 76571
Tali W
Job Details: 11/04/2021
On site for compactor continuing to run and hitting the top. Found top limit switch defective. Replaced switch and tested. Unit now functioning as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVSO4
Near Killeen, TX 76542
Al
Job Details: 11/04/2021
Arrived on site and inspected side by side refrigerator with cooling issues. Confirmed the complaint and found the thermostat in the ff compartment was defective and had black powered soot around it. Removed and replaced it and advised the customer to wait 24 hours for the unit to reach optimal temperatures. Job complete ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPB6
Near China Spring, TX 76633
Jonathan M
Job Details: 11/04/2021
Arrived on site for a dishwasher that?s really loud during normal operation and is not drying dishes sporadically. Inspected unit and work area. Confirmed the customers complaint but did advise the customer that their unit is just making more noise due to the age of the unit. The unit did not sound anything out of spec are due due to the fact that the customer has no insulation underneath or around the unit. Ran the unit through two test cycles and found the unit heating as designed. I did check resistance through the heater and the door switches and found them within spec. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8540BW1
Near Harker Heights, TX 76548
Tyler
Job Details: 11/04/2021
Arrived on site for washer not spinning/showing f51 error code. Upon arrival confirmed code/complaint. After further inspection I found bearing/rotor/stator all failing. After multiple attempts I could put remove rotor or washplate. Also found evidence that water had been leaking through bearing seals rusting screws and bearings together preventing removal of parts. Will need office to reschedule if autho is received from ahs. ; ordrng 1 W10549509 (Inner basket) and 1 W10381078 (Outter basket) and 1 WP8533928 (Filter screw) and 1 W10222008 (Drain filter) and 2 WP8557836 (Stator Plates)s and 1 W10137698 (Motor shield) and 1 8565172 (Tube buffer) and 1 W10820039 (Hub) and 1 WPW10550318 (Washplate) and 6 WP8533953 (Hub screws)s and 1 WPW10076270 (Washplate screw) and 1 Cnote (Need ahs autho and office to look at attention note!) and 1 W10440786 (Suspension rods)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Lorena, TX 76655
Jonathan M
Job Details: 11/04/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced tub and reassemble the unit. Ran the unit through an auto test in the unit ran as designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Killeen, TX 76542
Al
Job Details: 11/04/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near Killeen, TX 76542
Al
Job Details: 11/04/2021
Arrived on site to inspect microwave F1E4 MW relay issue. Confirmed the complaint and replaced the control after checking the 4903 relay. After replacing I noticed the cabinet to the left of the control was bent at the top and bottom to the right of the interlocks. I photographed the unit and attached to the file. Maintenance rep advised the unit doesnt heat .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Georgetown, TX 78628
Lou
Job Details: 11/04/2021
"Arrived on site to inspect dishwasher upper rack issues. Upon further inspection, I found an adjuster wheel and rack stop on the countertop. I found the upper rack leaning to the left side due to the wheel missing. I removed the upper rack and removed and replaced the adjuster kit. Placed rack back inside and re-installed the stops and tested. Placed unit in diagnostics showing no error codes and continued with testing. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB7759SAB0
Near Lorena, TX 76655
Jonathan M
Job Details: 11/04/2021
"Arrived on site for a dishwasher that?s turning itself on randomly. Inspected unit and work area. The customer advised that if they keep the door closed but the unit or automatically starts itself every couple hours. Ran unit through diagnostics and found an F5 E1 (door stuck open), F5 E2 (door stuck closed- door not opened between cycles), and F2 E1 (UI Stuck key) error codes. Ran the units are diagnostics and all tests ran as designed. Spoke to PR and was advised to check the polarity of the unit. Checked the polarity and found 112 V going through the neutral side and 6 V going through L1. I advise the customer that they would need to contact an electrician to fix the electrical supply and that the electrical was causing the control to act erratically. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Temple, TX 76504
Tali W
Job Details: 11/04/2021
"On site for washer not operating properly. In diag, found F7E4 F7E3 basket engaged during wash, basket re-engagement failure. Tested agitate in diagnostics and found agitator not turning. Found agitator fused to gearcase when trying to check for anything stuck under agitator. Shifter-J10 5&6 2.4K within spec, 120VAC at actuator. Tested shifter switch from control on J4 1&2 when switching between agitate and spin, unit had 5VDC on both (supposed to switch from 0 to 5VDC). Per tech sheet, replaced control. Tested agitate and spin, no change. Ordering gearcase, actuator, cam, motor, agitator, belt. Office to reschedule.; ordrng 1 W11161960 (Agitator) and 1 W11423758 (Gearcase) and 1 W10913953 (Actuator) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11026785 (Motor)"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near Waco, TX 76712
Jonathan M
Job Details: 11/04/2021
Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Ran the unit through diagnostics and found the recirculating pump would not re-circulate water. Replaced the recirculating pump and tested the unit. The other began to work as designed. Call complete.
We serviced a
MAYTAG RANGE
Model WEG515S0FS2
Near Little River-Academy, TX 76554
Tali W
Job Details: 11/04/2021
"Onsite for range oven not heating to proper temp. No errors present. Set to bake at 350 degrees. At preheat, meter reading 426 degrees. Unit re-lit at 354 degrees. From connector at control P3 4&5 1.3k ohms (within spec). Found control not detecting proper input from temp sensor. Replaced control, tested. Unit functioning as designed. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/04/2021
Arrived on site for the ELW from Pulte Oven Too Cold - Needs Calibration - Combination Wall Oven. Placed in diagnostics and got F4E1. Ran component activation and the UI would not respond to commands. When oven microwave was not in diagnostics everything worked as designed. Customer has never had a chance to connect WIFI and WHIRLPOOL app. I explained once they do this the oven microwave will receive all the necessary updates in order for the appliance to work properly. I cleared the error code and the microwave began heating as designed. I placed the oven in a preheat and it was heating as designed. Gave the customer the WIFI support teams number to call to assist him with getting his appliance connected to ensure it runs as designed. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FTS05
Near Cedar Park, TX 78613
Kayman
Job Details: 11/04/2021
Arrived onsite to install previously diagnosed parts. I installed the FC gasket and bin slides. I am ordering a parts research for the drawer slides. Office to R/S. ; ordrng 2 W10858096 (RESEARCH Drawer slides RESEARCH)s
We serviced a
KITCHENAID RANGE
Model KFEG500ESS3
Near Manor, TX 78653
Wesley
Job Details: 11/04/2021
Arrived onsite for f6e1 error code. Replaced oven sensor to repair error. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL MICROWAVE
Model GT4175SPS4
Near Spicewood, TX 78669
Brandon
Job Details: 11/04/2021
"Arrived on site for customer complaint of turn table not turning, found broken support, I replaced support, unit tested good."
We serviced a
GE REFRIGERATOR
Model GYE22HMKBES
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/04/2021
"Arrived on site to to test unit for noises during ice production and bad freezer gasket, tested unit for water lines vibrating against rear of unit causing load noise, gasket was torn on freezer door and water is dripping from water dispenser, secured water Lines to back of unit, noise is now gone, need door gasket and valve assembly to complete job office to reschedule ; ordrng 1 WR14X31558 (Door gasket) and 1 WR57X25917 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78731
Taylor M
Job Details: 11/04/2021
"Arrived on site to diagnose refrigerator with lower temperatures in the rc side, upon arrival I gained access to the evap cover and found frost build up, i steamed out the frost and found that the drain tube was clogged causing the ice build up, I removed the drain tube and cleared it, the customer also informed me that the ice maker dispenser motor isnt operating properly. I gained access and found the motor is faulty, ; ordrng 1 W11202789 (Ice dispenser motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/04/2021
Arrived on site to diagnose a dishwasher with upper rack not staying in position. Found adjuster broken and stops missing. Replaced adjusters with updated part and also replaced stops. All is working properly at this time and no leaks were found at time of service.
We serviced a
JENN-AIR VENTHOOD
Model JXW8536HS0
Near Austin, TX 78704
Taylor M
Job Details: 11/04/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Georgetown, TX 78633
Lou
Job Details: 11/04/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=6 degrees. Using my jumper wire, I tested the ice maker from points T-H and it failed. I removed and replaced the ice maker and cycled power to the unit to reset the controls and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS
Near Austin, TX 78734
Kevin
Job Details: 11/04/2021
"Arrived on site and inspected cooktop for burners not lighting properly. Found right front burner cap off center. Adjusted burner cap. Adjusted all other burners to lower as per customer. Customer stated he is used to natural gas, and this is on Roland. Advised customer on how propane lights differently than natural gas, and how to properly ignite the burners. Cooktop functioning as designed."
We serviced a
KITCHENAID DISHWASHER
Model KUDK03FTSS0
Near Austin, TX 78735
Leonardo
Job Details: 11/04/2021
Arrived on site for leaking water from front of unit. Tested unit and found water leaking from fill valve. Office to reschedule.; ordrng 1 WPW10158389 (Fill valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Austin, TX 78734
Kevin
Job Details: 11/04/2021
"Arrived on site and inspected dishwasher for leaking. Found unit leaking from sump and motor. Installed new sump and motor assembly. Tested unit, unit tested good. No water leaks detected, took video, job complete."
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS05
Near Round Rock, TX 78681
Tommy
Job Details: 11/04/2021
"Arrived onsite for oven being in self clean and shutting down completely, upon arrival found unit misinstalled with hole in cabinet. Spoke with customer on cabinet needing to be flat surface.
We serviced a
WHIRLPOOL DRYER
Model MED3500FW1
Near Austin, TX 78703
Scott
Job Details: 11/04/2021
"Arrived on site for dryer still making noise and check lint screen staying on . Sensors and thermistor checked normal. Felt ,rollers and blower wheel are all in good shape . Recommended getting vent cleaned . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Pflugerville, TX 78660
Wesley
Job Details: 11/04/2021
Arrived onsite and replaced the freezer door. Unit is now operating as designed. Advised customer on repair.
We serviced a
MAYTAG OVEN
Model MER8775AS
Near Wimberley, TX 78676
Jacob
Job Details: 11/04/2021
Arrived onsite for sake not working. Looked at the unit and checked continuity to the bake element and bake element was no good. Also saw that it had melted and partially broken. Was sent without bake element. Need to return with bake element. Office to reschedule
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Marcos, TX 78666
Robert
Job Details: 11/04/2021
Arrived on call for complaint of not cleaning or drying. Found the dispenser not dispensing wet agent. Replace dispenser. After installation test operation. No leaks detected at time of service
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Kayman
Job Details: 11/04/2021
Arrived onsite for dishwasher not drying. Upon inspection I found F7E1 stored in the system. I let diagnostics run through and found no amp draw on the unit when the heater was engaged. I accessed the main control and found the heater showing open. I found 2 of the door screws were stripped. I am ordering the heater and screws to complete the repair. Office to R/S. ; ordrng 1 W10518394 (Heater) and 2 WPW10348413 (Screw)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Briarcliff, TX 78669
Brandon
Job Details: 11/04/2021
"Arrived on site for customer complaint of freezer frosting over, found freezer door seal not sealing properly, I adjusted the brackets, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Austin, TX 78749
Kevin
Job Details: 11/04/2021
"Arrived on site and inspected DW for not draining. Set drain to run, and nothing happens. Inspected drain pump and found it is getting only 7 volts. Replaced drain pump and it had no positive effect. Inspected control board and found one brown wire broken off the drain pump connector. Took one picture. Attempted to reseat wire by separating white connector but it would not reattach. Will need harness and control to complete repair. Office to reschedule.; ordrng 1 W10899398 (Harness) and 1 W11305297 (Control)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Briarcliff, TX 78669
Brandon
Job Details: 11/04/2021
"Arrived on site for customer complaint of FR burner and middle burner not working properly, found the burner caps were switched, I switched back the burner caps to the proper burner, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Cedar Park, TX 78613
David S
Job Details: 11/04/2021
Arrived on site for washer having a broke valve. I inspected the unit and work area. I found the valve cracked. I replaced the valve. I reassembled the unit and tested it. It is now working as designed.job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/04/2021
"Arrived on site for Long Dry Times - Dryer. Found dryer was running upon arrival. Had customer remove clothes from inside. All clothes that came out were dry so we know the dryer is heating. Removed air hose from wall and found a huge ball of lint inside the wall vent. Removed all lint from inside the wall vent. This will allow the dryer to push out the air properly and allow the dryer to cool down faster and heat up quicker. Recommended they call dryer vent wizard if the dryer stopped drying the clothes again. Also, the air hose was very long and getting kinked when dryer was pushed against the wall. Advised customer to get a shorter vent or keep the dryer where I left it to prevent the air hose from getting kinked. If the air hose gets kinked this too will cause the dryer to take a long time to dry the clothes. The air flow must be able to escape through the wall vent and push out to the roof. If at anytime the air is blocked the dryer will take a very long time to dry items. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78737
Jacob
Job Details: 11/04/2021
Arrived onsite for unit not powering on. Looked at the unit and found the tub had some how busted open at the top. Ordered parts. Office to reschedule.took pictures and of lease agreement ; ordrng 1 REQUEST (2MAN) and 1 REQUEST (2HR) and 2 W10896675 (spring)s and 1 W10921996 (DRUM ASSEMBLY ) and 4 W11094464 (DAMPER ASSEMBLY )s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/04/2021
Arrived on site for NOT MAKING ICE--OR NOT CONSITANTLY MAKING ICE--ALMOST TRIPPING ITSELF--BUT STILL COOLING FREEZING OK. Found ice cubes in mold. Ran harvest and cubes fell. Harvest continued and water filled mold as designed. Ran a second time and GFCI breaker tripped causing fridge to turn off. Customer had ice maker turned off when I arrived because they believe the ice maker is causing the fridge to lose power. Removed ice maker and jumped harness to call from water and test valve to see if this is what is making the fridge to trip. Tested valve five separate times and didnt trip. Inspected harness below freezer door and it was it great shape. Wiggled this harness to see if fridge would trip and it didnt. Ice maker is shorting out and causing fridge to lose power after it cycles.
We serviced a
KITCHENAID OVEN
Model KODE300ESS02
Near Georgetown, TX 78633
Lou
Job Details: 11/04/2021
"Arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F2E1-stuck key. I cleared the code and tested the unit and it is operating as designed. The see that they can reset the unit at the breaker and the unit will operate properly, but soon after, the error code will come back.I removed and replaced the control panel and tested the unit and it is operating as designed. I placed foil tape at the bottom the panel to help stop moisture/steam from going into the control panel per customers request. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78749
Luis
Job Details: 11/04/2021
"Arrived on site for freezer not freezing. Found evaporator incased in ice,diagnosed unit not running through a self defrost replaced main control and ui,defrosted evaporator."
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Pflugerville, TX 78660
Wesley
Job Details: 11/04/2021
Arrived onsite and found unit had experienced an oversudsing problem again. Advised customer on maintenance and instructions to help users not trigger a suds related long drain. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Temple, TX 76502
Tali W
Job Details: 11/04/2021
On site for range lower convection fan being intermittently noisy. Found evidence of fan blades scraping backing plate. Replaced fan blade. Tested in diagnostics. Unit no longer making any noise. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, TX 78738
Luis
Job Details: 11/04/2021
"Arrived on site for odor complaint. Strong odor from behind unit,powered unit off,found odor strong with condenser fan running,odor is not electrical. Added bleach and water to drain pan to remove any smell in drain pan."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Elgin, TX 78621
Matthew
Job Details: 11/04/2021
"Arrived onsite for washer not filling with water. Upon arrival put unit in diagnostics and found stored error code for Over suds, F7E6 motor fault, F7E7 can?t reach RPM. No reference to non-fill. Ran cold and hot valve, tested good. Ran auto test and passed. Customers complaint was insufficient water for load. Reset unit and calibrated. Added laundry and tested as normal load. Unit filled with adequate water level. Instructed customer in proper cycle selections for optimal use and explained that all loads will be different depending on the size and cycle selections due to unit sensing mechanisms. Job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Bee Cave, TX 78738
Luis
Job Details: 11/04/2021
"Arrived on site. Found tube disconnected from recirculating pump,installed tube,ran diagnostics all test passed."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Spicewood, TX 78669
Brandon
Job Details: 11/04/2021
"Arrived on site for customer complaint of RC door not closing properly, found the hinges were not springing into place properly, ordering hinges. ; ordrng 1 W10691136 (Hinge) and 1 W10691534 (Hinge bottom) and 1 Cnote (Office to reschedule) and 1 Cnote (2 techs)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Georgetown, TX 78626
Lou
Job Details: 11/04/2021
"Arrived on site to inspect dishwasher heating element. Upon further inspection, the customer advised that the unit wont start and continues to beep so they unplugged the unit. I found water in the float switch reservoir. Removed the water and cleaned the float. Plugged unit in and placed in diagnostics showing error code F8E4. Cleared the code and continued with testing. Unit operated as designed. Per service pointer W11540964, I removed and replaced the heating element and retested to verify no leaks. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR COOKTOP
Model JGCP436HM00
Near Spicewood, TX 78669
Brandon
Job Details: 11/04/2021
"Arrived on site for customer, complaint of left two burners sparking after lit, found burner heads loose, I tightened burner heads, the two left burners are now testing good. Also found front center burner head causing uneven flame as well as front right burner, found no regulator on unit, ordering regulator and burner heads as well as LP kit. ; ordrng 1 W11106948 (Regulator) and 2 W11319683 (Burner heads)s and 1 W11238041 (Lp kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDB03
Near Austin, TX 78704
Scott
Job Details: 11/04/2021
Arrived on site for no cool fridge . Ran amp draw was 7.5 draw . Will need new compressor.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
Taylor M
Job Details: 11/04/2021
"Arrived on site to diagnose dryer making loud noise during operation, I gained access to the unit and found that the noise is primarily coming from the blower wheel housing and the housing needs to be adjusted using sound pads. ordrng 2 W11113654 (Sound pad kit)s"