Service History 214

We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Temple, TX 76502
Jonathan M
Job Details: 06/03/2021
"Arrived on site for a washing machine that won?t make selections. Inspected unit and work area. The customer advised that his main complaint is that the user interface is sometimes non-responsive. He advised that sometimes it?ll work fine but other times he won?t be able to change the selection of the wash cycle or change any settings of that wash cycle. He advised the only thing he?d be able to do is to power it off and power back on. He did state that if he unplugs the unit for 30 minutes, it sometimes begins to work. The customer advised that he did pull the air codes off the unit when he was talking to customer service but ended up clearing the area codes present. Check the unit first order codes and could not find any. When ahead and replaced user interface console to fix the non-response in the User interface. Tested the unit in an auto test and the unit ran as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model MED7230HW0
Near Kingsland, TX 78639
Cliff
Job Details: 06/03/2021
Arrived on site to diagnose a dryer that is not heating. Found failed element and replaced it. All is working properly at this time in unit. Did note external venting has restriction and this will need to be corrected prior to the customer using unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76542
Al
Job Details: 06/03/2021
Arrived on site and inspected washer not working just sensing.Confirmed the complaint and found the valve was defective causing the malfunction.Removed and replaced it and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/03/2021
Arrived on site for refr freezer seal moisture always. Found all door gaskets sealing and seating properly against cavity. Explained to the customer these areas that are wet are normal from the defrost heaters inside the cavity of the fridge. No excessive frost or areas of concern found inside the freezer. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHZ01
Near Spicewood, TX 78669
Brandon
Job Details: 06/03/2021
"Arrived on site to replace handle and set screw, found new handle was damaged in box, ordering handle. ; ordrng 1 W11416489 (Handle) and 1 Cnote (Office to reschedule)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Leander, TX 78641
Lou
Job Details: 06/03/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the UI with harness and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/03/2021
"Arrived on site for refrigerator not dispensing water producing ice. Inspected unit and work area. Tested water dispenser operation with filter bypassed and found no water through dispenser. Inspected floor and found scratches from refrigerator being rolled out. Pointed scratches out to customer before removing unit. Tested main inlet valve to dual valve and found failed filter housing. Customer requested to replace filter. Removed failed filter housing and installed new. Cycled ice maker and flushed water through dispenser. Cycled ice maker again, due to air in line. All tested good, no water leaks detected. Informed customer on updated ice maker, unit still has the original ice maker. If stops making ice will need updated IM with wire harness."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/03/2021
Arrived on site to install previous diagnosed part. Removed failed thermostat and installed new. Performed air flow test and found green light. All tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near New Braunfels, TX 78132
Noah D
Job Details: 06/03/2021
"Arrived on site to inspect unit for leaking from dispenser, upon inspection confirmed the crack and replaced part, tested unit for leaks and found no issue. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78746
Kevin
Job Details: 06/03/2021
"Arrived on site and inspected dishwasher and found wash motor has failed, after replacing it began a normal cycle and washer is progressing normally, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Leander, TX 78641
Lou
Job Details: 06/03/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace the hv control and valve due to the water dispenser dripping. Before replacing parts, I inspected/tested the water dispenser and found the facade is getting stuck in the switch area and not shutting off. I removed and replaced the valve and adjusted the facade and added some manufacturer approved grease to allow it to slide in and out easier. Retested and dispenser is operating as designed. No further water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Burnet, TX 78611
Cliff
Job Details: 06/03/2021
Arrived on site to replace control for washer. Replaced part and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kyle, TX 78640
Kevin
Job Details: 06/03/2021
"Arrived on site and inspected dryer and found customer is experiencing long dry times, used airflow meter and found it is restricted but not completely blocked. Vent exits home on immediate wall to the left. Checked vent outside and removed some lint buildup and when checked with meter again it shows good. Also found debris caught in felt ring and cleared it. No further repair is needed at this time, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78739
Luis
Job Details: 06/03/2021
"Arrived on site for cooling complaint. Both sections reading 70? ran diagnostics found fans not powering off,power cycled unit fans powered on ran diagnostics fans not powering off,compressor not running. Replaced main control same issue with fans not powering off and compressor not powering on. Ordering ui and Orion control. ; ordrng 1 W11099340 (Ui) and 1 W11131873 (Orion control), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model 665.12793K311
Near Georgetown, TX 78628
Tommy
Job Details: 06/03/2021
Arrived onsite for unit dropping during the cycle upon arrival found unit error code F8E1 long drain. Found drain hose was clogged cleared and tested. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Taylor, TX 76574
Wesley
Job Details: 06/03/2021
"Arrived onsite and found compressor and fans running, however no cooling and no frost pattern and oil leaking near the compressor. Advised customer that sealed system repair would be needed. Office to reschedule. . ; ordrng 1 W10756020 (Compressor) and 1 WPW10143759 (Ive drier) and 1 W10913906 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Austin, TX 78721
Scott
Job Details: 06/03/2021
"Arrived on site for food freezing in fresh side . Found diffuser door stuck open . Replaced diffuser, all checked normal in diagnostics. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXV006
Near Cedar Park, TX 78613
David S
Job Details: 06/03/2021
Arrived on site you follow up on door not leveled properly had spoken with KY and learned bolt on right hand door was backing out. I then leveled the doors and applied lock tight to the bolt that was backing out. Instructed the customer to leave door closed for 30 min. Unit is now functioning as designed. Call complete .
We serviced a
GE WASHER
Model GTW845CSNWS
Near Cedar Park, TX 78613
Kayman
Job Details: 06/03/2021
"Arrived onsite for washer not draining all the way or leaving wet clothes at the end of the cycle. I ran diagnostics and found 26,48,66,27,8 stored in the unit fault section. I checked each error and the corresponding comments and all checks passed. I found the drain hose too far down into the stand pipe so I corrected. I found the suspension is failing and when you push down on the basket it will bounce up and down and knock around. I am ordering the Suspension(WH03X31498) x 4. No leaks detected during time of service. Office to R/S due to part availability. ; ordrng 4 WH03X31498 (Suspension rod)s"
We serviced a
GE MICROWAVE
Model JVM1540DP1BB
Near New Braunfels, TX 78130
Andrew
Job Details: 06/03/2021
Arrived on site to test unit for no power. Found fuse was blown. Replaced fuse and checked door switches. Door switches tested good. Tested unit and fuse blew. Would like to return with a few fuses. ; ordrng 3 WPM0805101 (fuse 20 a)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS3
Near Kyle, TX 78640
Leonardo
Job Details: 06/03/2021
Arrived on site to replace door and control board per Techline. Found new board to be different connections from old one. Called Techline and let Techline right parts were ordered. 7730872092
We serviced a
WHIRLPOOL DISHWASHER
Model SDU50011
Near Georgetown, TX 78628
Tommy
Job Details: 06/03/2021
Arrived onsite for dishwasher with no power. Upon arrival found unit was on a switch and was still operating as designed. Showed customer switch. Job Completed.
We serviced a
MAYTAG REFRIGERATOR
Model MBR2258XES1
Near Georgetown, TX 78628
Tommy
Job Details: 06/03/2021
Arrived onsite for refrigerator not closing bottom and ice on bottom. Upon arrival found fc was 18 degree to warm to call for ice to ice maker. Also found unit fc gasket and drain tube clogged and damaged. Ordering unit gasket and returning with unit drain tube. ; ordrng 2 WPW10436250 (Gasket)s
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QTS04
Near Spicewood, TX 78669
Brandon
Job Details: 06/03/2021
"Arrived on site to replace ice maker, after replacing unit tested good."
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Wimberley, TX 78676
Robert
Job Details: 06/03/2021
Arrived on job for complaints of leaking. Found the leak is in the front bottom of door. Instructed customer to clean glass before each load to get proper seal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Buda, TX 78610
Kevin
Job Details: 06/03/2021
"Arrived on site and inspected icemaker and confirmed it is getting correct voltage, took one picture. Jumped LNV end valve will run and fill icemaker. Icemaker motor has failed and will need to be replaced ; ordrng 1 W10882923 (Icemaker) and 1 Wpw10349187 (Valve)"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Austin, TX 78734
David Z
Job Details: 06/03/2021
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Round Rock, TX 78664
Jimmy J.
Job Details: 06/03/2021
Arrived on site for Odor and mold on the interior rubber seal. Rubber seal needs to be replaced please. Found bellow heavily stained with mildew. Removed bellow and installed new bellow. Ran washer on rapid wash to check for leaks. No leaks detected.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Del Valle, TX 78617
Jacob
Job Details: 06/03/2021
Arrived onsite for unit shutting off. Looked at the unit and had no power. Flipped on the breaker. Checked the voltage and unit had 240v. When testing the unit. Saw sparks coming from the control board. Need to order a new control board. Took pic of closing documents. Office to reschedule ; ordrng 1 W11528352 (CONTROL )
We serviced a
WHIRLPOOL RANGE
Model WEC310S0FS1
Near Lakeway, TX 78734
David Z
Job Details: 06/03/2021
Arrived on site to install previously diagnosed elements to resolve intermittent operation. Installed both rear burners and tested. Found unit working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Buda, TX 78610
Leonardo
Job Details: 06/03/2021
Arrived on site to test unit for burning smell and sparking. Test unit and found shorted diode and capacitor. Ordering new diode and cap office to reschedule. ; ordrng 1 W11256462 (Diode) and 1 W10850446 (Capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Little River-Academy, TX 76554
Tyler
Job Details: 06/03/2021
(Tw) Arrived onsite for led lights in fridge/freezer not working properly. Found freezer led burnt out. Replaced led light. Unit is now functioning as designed. All lights are illuminated and bright. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PHSC239DSB2
Near Wimberley, TX 78676
Robert
Job Details: 06/03/2021
Arrived on job for complaints of warm temperature. Found the bimetal open and evaporator covered in frost. Replaced bimetal and removed ice.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/03/2021
Arrived n site for microwave sparking and door open and closed error. Inspected unit and work area. Found shelf in unit and sparking at back left corner. Tested door operation and found upper interlock not making good contact with door. Added touch up paint to cavity and as able to adjust interlock. Tested operation. All tested good. Informed customer to allow 4 hours for paint to dry and not use microwave rack when heating 2 items at once.
We serviced a
MAYTAG DISHWASHER
Model MDB4409PAB0
Near Taylor, TX 76574
Wesley
Job Details: 06/03/2021
Arrived onsite and replaced failed drain pump. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Georgetown, TX 78628
Tommy
Job Details: 06/03/2021
Arrived onsite for unit no cool. Upon arrival found all fans and compressor running. Unit had no frost on evap. Unit will require sealed system. Spoke with customer on cleaning unit fc before next call. As unit fc has liquid in in and is molding. Office to reschedule with sealed system tech.; ordrng 1 W10507884 (Compressor kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Kyle, TX 78640
Kevin
Job Details: 06/03/2021
"Arrived on site and inspected refrigerator and found evaporator drain is frozen over, cleared ice and steamed drain and it is draining but very slowly, used a 1/4 inch water line to attempt to snake drain and it will only go down 2 inches. Drain is collapsed, blocked.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Lakeway, TX 78734
David Z
Job Details: 06/03/2021
"Arrived on site to install previously diagnosed parts to resolve failed drain pump. Vacuumed out remaining water and replaced drain pump. Retested unit and verified it is draining properly, with no leaks found.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78738
Luis
Job Details: 06/03/2021
"Arrived on site for no ice and cooling issue. Found no response from deli control,removed deli control from housing found broken wires and defective control,removed deli drawer found evaporator incased in ice. Diagnosed unit will need harness assembly for evaporator,deli control and deli door,customer will need to defrost unit 24hrs before return visit.; ordrng 1 W10815669 (Deli door) and 1 WPW10769076 (Deli control), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Austin, TX 78738
Brandon
Job Details: 06/03/2021
"Arrived on site for customer complaint of broken heater, I replaced heater, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Del Valle, TX 78617
Jacob
Job Details: 06/03/2021
"Arrived onsite for unit not sealed correctly and not making ice. Tenant said the door was bent down and they pushed it up and since then it has sealed better. Looked at the door and door was sealing properly, no issues with the door. Looked at the ice maker, found that the connector was not connected for power. Re connected ice maker. Ice maker started working and poured in water. No leaks at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS1
Near Spicewood, TX 78669
Brandon
Job Details: 06/03/2021
"Arrived on site for customer complaint of unit not washing dishes, found failed sump assembly, I replaced sump, unit tested good.
We serviced a
WHIRLPOOL RANGE
Model RF367LXSY0
Near Georgetown, TX 78628
Tommy
Job Details: 06/03/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit element and tested. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Canyon Lake, TX 78133
Robert
Job Details: 06/03/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Bartlett, TX 76511
Jonathan S
Job Details: 06/03/2021
Arrived on site to install previous diagnosed part. Removed torn door gasket and cleaned debris from door. Glued new gasket. Informed customer to allow 4 hours to dry. Job completed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS0
Near Austin, TX 78731
Luis
Job Details: 06/03/2021
"Arrived on site. Replaced reservoir,pumps,cap and grid cutter,powered u it on ran diagnostics all test passed
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Elgin, TX 78621
Matthew
Job Details: 06/03/2021
Arrived onsite for range not igniting. Upon inspection found all igniters working. The issue is improper gas flow. Unit is hooked up to small propane tank and has a high pressure regulator attached. Unit needs a low pressure regulator to not disrupt the flow to the unit valve. Notified customer. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Manor, TX 78653
Scott
Job Details: 06/03/2021
"Arrived on site for dishwasher cook making loud noise when opening and closing . Hinges ,springs and pads all in good shape . Did add a touch of white grease to hinges . Door is opening and closing quietly and freely . Addressed heating issue . Instructed customer to start using rinse aid . No water leaks detected at time of service. Job complete Sr 7730916598"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5230BDS1
Near Leander, TX 78641
Kayman
Job Details: 06/03/2021
Arrived onsite for vent hood that is leaving grease on the cabinets and seems to be not filtering out all the grease. I tested the unit and found it working as designed. I did find some gaps between the cabinet and unit that is letting air out as the unit is operating. I attempted to push the sheet metal to close the gaps but some still remain. The vent box was coming off the wall so I pulled it out a little and verified airflow up through the vent. I resecured the vent. The unit is working as designed at this time and any gaps would be considered an installation issue. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Leander, TX 78641
Kayman
Job Details: 06/03/2021
Arrived onsite to install previously diagnosed parts. After installing the regulator I found the issue still remained. I called techline to report SR#7730913600 Liam. Using the supplied manometer. I found the unit has a gas supply pressure issue and will need the gas company to come adjust incoming pressure. Job complete.
We serviced a
AMANA MICROWAVE
Model AMV2307PFB05
Near Austin, TX 78724
Jacob
Job Details: 06/03/2021
Arrived onsite to replace blower motor to the unit. Replaced blower motor. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
MAGIC CHEF WINE COOLER
Model n/a
Near Leander, TX 78641
David S
Job Details: 06/03/2021
"Arrived on site to Diagnose wine cool not cooling. Found no fans running. Gained access to the back of the unit and observed evidence of rodents. After removing the unit back panel I observed the compressor was hot to the touch and not running. Observed evidence of rodents in back panel, power cord was chewed on outer sheath. Then gained access to the control and was able to restart the fans but was it was still not running the compressor.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Leander, TX 78641
Lou
Job Details: 06/03/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to several modules not working, I removed and replaced the modules and tested. All lights/modules are operating as designed and the same color. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Kyle, TX 78640
Andrew
Job Details: 06/03/2021
"Arrived on site to replace outdoor and console facia. Replaced parts, tested unit, unit works good. Cut vent hose for customer as it was too long. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/03/2021
Arrived onsite for refrigerator ice maker not functioning upon inspection found faulty ice maker harness. Unit was receiving 123vac from source but not at the end of the harness. Ordering harness and bringing back icemaker. Office to reschedule ; ordrng 1 W11348616 (HARNESS- ICE MAKER )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/03/2021
Arrived on site for Not Cooling - Freezer Section - Side by Side Refrigerator. Ran diagnostics and found both condenser and evaporator fans not spinning. Both had good voltage going to them. Removed evaporator fan and installed new evaporator fan. Ordering condenser fan to return and complete the repair. Coming back with all parts JIC. ; ordrng 1 W10854034 (Cond Fan Motor)
We serviced a
WHIRLPOOL RANGE
Model WMH32519HB4
Near China Spring, TX 76633
Jonathan M
Job Details: 06/02/2021
"Arrived on site for a microwave that won?t power the under the counter life of mine. Inspected unit and work area. The customer advised that when the last bulb went out, that there was a spark down near the bulb and inside the microwave. Checked housing for any sparking and did not find any issues there. Checked wiring going to the housing and found no arcs or spark markings anywhere in that area. Went ahead and replaced housing due to the customer having two appliance bulbs on hand. Replaced the housing and tested the unit with both bulbs. Unit still would not power on. Unit will need main control for repair. Ordering control and office will need to contact the customer about a return date due to a PSP item.; ordrng 1 W11342846 (CONTROL)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS0
Near Belton, TX 76513
Tyler
Job Details: 06/02/2021
Arrived on site for ice machine not functioning or making ice. Upon arrival ran diagnostics and found unit had no error codes but also wasnt allowing water in unit. Upon further inspection found filter head and filter were ok but valve wasnt opening to allow water flow although it had 120v being supplied. I replaced inlet valve and found unit then fully functioning as designed with no leaks during call. Informed customer it would take unit 24hrs to fill bin with ice. Call complete
We serviced a
KITCHENAID MICROWAVE
Model kems308sss04
Near Salado, TX 76571
Lou
Job Details: 06/02/2021
"Arrived on site to inspect microwave error code. Upon further inspection, I found the unit display showing F1E5-replace inverter error code. Removed the inverter board and inspected and found a burnt spot on it. Inspected the magnetron and found it open. I removed and replaced the inverter board and magnetron and tested the unit and it is operating as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Temple, TX 76501
Tyler
Job Details: 06/02/2021
Arrived on site for washer vibrating to loud during spin. Upon arrival found no error codes in diagnostics. Then ran a spin test and found unit was completely off balance due to units location in a tiny shed outside with an uneven concrete floor. I did go ahead and replace support rods due to how long customer had been using washer with current issue. Customer did stated unit had worked at least two ful days after being previously repaired with no issues. Called whirlpool techline and spoke with Bryan sr# 7730900012 informed him of flooring issues and what repairs were made upon last two trips. Techline advise we instruct customer again on possibilities of unit having same issues until it is put into a proper floor space where it wont be thrown off balance and ruin any of the repairs made. Unit is now fully functioning as designed call complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Crawford, TX 76638
Jonathan M
Job Details: 06/02/2021
Arrived on site for a washing machine that?s making a clanking sound as it agitates. Inspected unit and work area. Looked underneath the unit and found the actuator not engaged onto the cam. The actuator is the one that?s been replaced with the new actuator and replaced it with a truck stock actuator. Tested the unit in a manual spin and agitation. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Rogers, TX 76569
Lou
Job Details: 06/02/2021
"Arrived on site to inspect dishwasher error code. Upon further inspection, I placed the unit in diagnostics showing error codes F9E1 & FAE2. Cleared the codes and continued with testing. Upon completion to testing, I removed the outer door panel and tested the vent fan motor and found it open. Removed and replaced the vent assembly and reassembled and retested. Unit is operating as designed. Should the error reoccur, the main control and vent wax motor assembly will need to be replaced together. At this time, the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWP2
Near Salado, TX 76571
Lou
Job Details: 06/02/2021
"Arrived on site to inspect dishwasher not operating. Upon further, I found the console UI not responding. I tested voltage at the junction box and got 125V. Removed the outer door panel and inspected the console UI and found a burn spot on the UI. When I closed the door, the drain pump came on. I advised the customer that the element doesnt look good, but I wont be able to test it until the console is repaired. If the element is not operating properly. I am ordering the console and element and scheduled return service No water leaks observed during service, and power to the unit was turned off by the customer.; ordrng 1 W10703867 (Element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Buda, TX 78610
Leonardo
Job Details: 06/02/2021
Arrived on site to test unit for no power. Test unit and found black wire disconnected at junction. Secured connection test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Spicewood, TX 78669
Robert
Job Details: 06/02/2021
Arrived on job for complaints of no power. Found the control shorted. Ordering console and and control. ; ordrng 1 W11399437 (PUMP) and 1 W11478524 (CONSOLE ) and 1 W11498803 (CONTROL )
We serviced a
KITCHENAID OVEN
Model KEHC309JSS2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 06/02/2021
Arrived on site to diagnose an oven that is not closing properly. Found failed hinges and replaced them under warranty. All is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model W1TXNMFWQ02
Near Round Rock, TX 78664
Wesley
Job Details: 06/02/2021
"Arrived onsite and found unit evap drain frozen over, advised customer that it could be defrosted to repair.
We serviced a
GE WASHER
Model WHDSR109J5WW
Near San Marcos, TX 78666
Noah D
Job Details: 06/02/2021
"Arrived on site to inspect unit for not closing valve when washing, upon inspection found the timer was not moving, replaced timer and pressure switch. No change, replaced pressure tube and tested. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78732
Robert
Job Details: 06/02/2021
Arrived on job to replace previously diagnosed parts. The refrigerator was in defrost upon arrival and the heater working. Removed cover and the top half of evaporator not defrosted had to steam the sensor out. Replaced cover and test lights and fan. No leaks detected at time of service
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near Spicewood, TX 78669
Leonardo
Job Details: 06/02/2021
Arrived on site to test unit for unit not washing correctly. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78738
Robert
Job Details: 06/02/2021
Arrived on job to replace led light. After replacement test operation. No leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78750
David Z
Job Details: 06/02/2021
"Arrived on site to diagnose refrigerator with issues leveling. On arrival customer showed me that the freezer door was not fully sealing on top and building ice. Customer said unit was purchased from Lowes, and within the last 14 days they came out to reverse the hinges and change the door opening direction. When I examined the upper hinge, I found a broken off screw in the cabinet, as well as a stripped out screw hole with a mismatched screw.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, TX 78717
Kayman
Job Details: 06/02/2021
Arrived onsite to install previously diagnosed parts. I installed the shims the water cover and dispenser UI. I then found a gap between the FC door and gasket where the insulation seems to be pushing the gasket out. This is causing condensation to build up and sit on t of the FC gasket. I will need to replace the door(LW10547320) and gasket(W10407216). Requesting AUTHO for repair. Office to set return date. ; ordrng 1 LW10547320 (Door) and 1 W10407216 (Gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Round Rock, TX 78664
David S
Job Details: 06/02/2021
"Arrived on site for washing machine stoping mid cycle. I inspected the unit and work area. I put the unit in diagnostics and found fault codes f0e3 overload, f1e2 main control fault, f0e5 off balance load, f0e2 over suds, f2e1 stuck key. I replaced the main control. I calibrated the control to the gear case. I ran a service test on the unit and found the unit making a noise like skipping teeth burning agitation. I gained access to the gear case and found it dripping gear case oil. I am ordering a gear case and splutch and rotor to complete the repair. ; ordrng 1 W11455453 (Gear case) and 1 W10734521 (Slider) and 1 W10754161 (Rotor)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78717
Justin
Job Details: 06/02/2021
Arrived on site for a burner not working properly. Upon further inspection I found front burner heads slightly warped causing flame to be irregular. I installed new heads and the unit is now working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 06/02/2021
"Arrived on site to test unit for lights not working after I was out replacing control. Found lights flickering. Found I had somehow knocked connection loose. Secured light module connection, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Lago Vista, TX 78645
Tommy
Job Details: 06/02/2021
Arrived onsite for refrigerator dripping. Upon arrival found unit was operating as designed. Spoke with customer on water line and valve design. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Hutto, TX 78634
Wesley
Job Details: 06/02/2021
Arrived onsite and found mild condensation forming on the freezer gasket. Gasket is sealing perfectly passing the tug test. Mullion is activated to full time operating. Explained that in read humidity will cause natural point of temp change to condensate. Advised to keep condensation wiped dry every few days to prevent any from forming in the freezer. Humidity reading from fridge is 44% at time of service.
We serviced a
WHIRLPOOL OVEN
Model WFE775H0HZ1
Near Meadowlakes, TX 78654
Tommy
Job Details: 06/02/2021
Arrived onsite for oven not operating correctly. Upon arrival found unit was not heating bake or broil. Unit has continuity in both elements and thermal fuse. As well as 244 voltage. Unit control is not sending voltage as designed. Ordering control.; ordrng 1 W11106265 (Control)
We serviced a
GE REFRIGERATOR
Model PYD22KSLBSS
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/02/2021
"Arrived on site for fresh food section not cooling. Inspected unit and work area. Found ice buildup on FF evaporator. Gained access to evaporator and found fan not running. Will need to replace cover and evaporator fan motor. . ; ordrng 1 WR17X27084 (EVAP COVER ASSEMBLY ) and 1 WR60X26866 (FAN)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB0
Near Kyle, TX 78640
Andrew
Job Details: 06/02/2021
Arrived on site to test unit for upper spray arm coming apart.
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ05
Near Round Rock, TX 78665
David S
Job Details: 06/02/2021
"Arrived on site for fridge not cooling again. I inspected the unit and work area. I put the unit into diagnostics and tested all fans I found them coming on when called for. I found the system showing the defrost sensor is open. I activated the defrost heater on the unit and found it coming on. I gained access to the control and I tested the defrost thermistor and found it show 23 ohms while Incased in ice. I found the voltage to defrost thermistor fluctuating from 1.5 vdc to 8 vdc.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
David S
Job Details: 06/02/2021
Arrived on site to install a new drip pan. When I removed one of the shelves I found the glue holding the shelf together has separated. I installed a the new drip pan. I tried to re-glue the shelf back onto the bracket but it would not stick. The shelf is unusable while it is detach from the bracket. I am ordering a new shelf assembly to complete the repair.; ordrng 1 WPW10756310 (Shelf)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/02/2021
"Arrived on site for customer complaint of temperature in RC not being consistent, sometimes it would freeze other times it would be 60 degrees, I found failed control and diffuser, I replaced both parts and programmed the control, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EPA02
Near Marble Falls, TX 78654
Cliff
Job Details: 06/02/2021
"Arrived on site to diagnose a refrigerator that is building condensation on mullion. Found mullion not contacting power strips for mullion heater, but strips receiving 12vdc when door is closed. Set strips to proper positions and all is working properly at this time and no leaks were found at time of service."
We serviced a
JENN-AIR COOKTOP
Model JGCP436HM00
Near Round Rock, TX 78681
David S
Job Details: 06/02/2021
Arrived on site for cooktop burners not lighting. The customer stated the unit is now workingI inspected the unit and work area. I found the unit to be getting good voltage and polarity correct. I pulled the front panel and knobs off. I found the switch harness and wiring in good condition. I tested each burner and found the left and center 2 were set to high. I adjusted the valve stems. The unit is working as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Round Rock, TX 78681
David S
Job Details: 06/02/2021
"Arrived on site for ice machine not producing ice. I inspected the unit and work area. I put the unit into diagnostics and found the recirculating pump was registering to be full when it was empty. I replaced the pump and retested the unit. I found the water barely coming in. I removed the water filter and found it to be the same. I replaced the water valve and tested the water pressure to the unit, the pressure is good. I installed the valve and retested the unit. It is now working as designed. Job complete no water leaks detected."
We serviced a
WHIRLPOOL DRYER
Model WET4027HW0
Near Austin, TX 78752
Matthew
Job Details: 06/02/2021
Arrived onsite to replace previously diagnosed parts. Replaced block assembly. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78745
Leonardo
Job Details: 06/02/2021
Arrived on site to test unit for unit giving error code. Found door key not hitting switch holders correctly. Secured switch holders test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78745
Kevin
Job Details: 06/02/2021
"Arrived on site and inspected dryer and found door latch has fallen into door, reinstalled latch and it is working properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS02
Near Austin, TX 78732
Robert
Job Details: 06/02/2021
Arrived on job for complaints of not cooling. Found the evaporator almost no frost took pictures.
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/02/2021
"Arrived on site to replace dog ears on agitator, after replacing, unit tested good. ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model GR2FHTXTQ00
Near Austin, TX 78729
David Z
Job Details: 06/02/2021
"Arrived on site to diagnose refrigerator that was leaking water in RC and ice in freezer. Inspected freezer compartment and found the floor had ice due to failure to drain. I checked the drain and found it was clogged with what looked like a paint flake from the evap cover. Melted down ice and cleaned drain and debris. Verified unit is draining correctly. The drip tray / housing is starting to rust, along with bottom of evap cover due to age.
We serviced a
FRIGIDAIRE VENTHOOD
Model PL30WC51EC
Near Jonestown, TX 78645
Tommy
Job Details: 06/02/2021
Arrived onsite for vent hood not operating after power outage. Found unit receiving voltage from outlet. Followed it to unit control. Found control was burnt out due to power outage in storm surging it.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Leander, TX 78641
Kayman
Job Details: 06/02/2021
Arrived onsite for washer not operating. Upon arrival I found the unit in a automatic drain out sequence when powered on. I let the drain out complete. There were no error codes stored in the units control. I ran auto and manual diagnostics tests and I could not recreate an issue. I blew out the pressure hose and inspected but all checked good. I replaced the control and advised the customer to monitor and let us know if any issues arise. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 06/02/2021
"Arrived on site for Dryer WGD8127LC0 Control panel Has power, but not heating and just buzzes intermittently. Placed in diagnostics and no error codes came on. Tested hi limit, thermostat, and fuse. All tested good. Tested the unit and had the ignitor working. Broke the circuit on the flame sensor when the ignitor was hot and still didn't get gas. All coils and ignitor showing correct resistance. Verified gas at the rear of the dryer. Replacing valve. Recommended customer purchase adjustable clamps to secure the vent hose to dryer connection and dryer connection at wall to ensure vent hose seals properly. ; ordrng 1 WPW10118347 (Gas Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78745
Kevin
Job Details: 06/02/2021
"Arrived on site and inspected refrigerator and found both sections are room temperature, removed rear panel and found compressor is running sent a short video to LM, a sealed system repair will need to be done on this refrigerator. Fresh food door is also dented and will need to be ordered.; ordrng 1 LW10912110 (Ff door) and 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 W10143759 (Dye drier) and 1 Wpsav-4 (Stub)"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Kyle, TX 78640
Andrew
Job Details: 06/02/2021
"Arrived on site to test unit for loud jet engine sound. Found gearcase leaking causing noise. Quoted customer for gearcase, clutch and slider.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78741
Jacob
Job Details: 06/02/2021
Arrived onsite for unit not latching properly. Looked at the latch and saw it was stuck. Replaced latch. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/02/2021
"Arrived on site for 'PO' ERROR KEEPS POPPING UP ON THE UNIT AND DOESNT SEEM TO COOL PROPERLY--THE UNIT DOESNT SEEM TO RU. Found both FC and RC evap covers frozen over. Ran tests 1,2, and 77. All tested good. Removed drain tube to ensure it wasnt clogged. Looked good. Placed in short defrost and I could hear the water and ice sizzling on the heater. Removed FC evap cover and found heavy ice built up over fan motor and coils. new UI (W11387384)evaporator fan (W11109595) . ; ordrng 1 W11387384 (UI Control) and 1 W11109595 (Evap Fan)"