"Arrived on site. Replaced defective door,remolded gasket checked door seal good,replaced defective icemaker power cycled unit ran harvest test passed ran fill test passed."

Arrived on site. Diagnosed a defective turntable ring ordering new ring; ordrng 1 W11443144 (Ring turn)

"1/23/24 13:58: CS rspndd 1/23 TUE, WRS325SDHZ00 Arrived on site to check refrigerator not cooling properly. On arrival the unit was cooling properly in both sections. The issue may have been an electrical supply issue that was resolved. Job complete"

Arrived on site for door not closing all the way. On arrival I found door working properly. No failures found except lights in refrigerator section are not working. Per Service Pointer - W11606409. Will require new lights. Reset for wed; ordrng 4 W11632139 (Light module)s

Arrived on site for refrigerator leaking from upper vent where filter is. Removed top panel. Ran water test and found no leaks. Ran icemaker and it did not leak. After sitting valve began a leak on water reservior connection. Replace water valve. Verified operation. Still leaking at reservoir side. Will need new reservoir and valve replaced together. Reset for Tues am. ; ordrng 1 WPW10341329 (Waer valve) and 1 W11168758 (Water tank) and 4 W11390781 (Tank ties)s

"Arrived onsite for dry not drying. Customer said that it will only dry on timed. I ran the dryer with a 3 damp towels and the dryer turn off with 5 minutes saying it was done drying. I clean the moisture bars and reran the test, now it adds time to the unit when the wet towels hit the moisture bar. The unit was operating as designed during service."

Arrived on site for continued issues of not operating. Upon arrival. Ran diagnostics and there are no saved error codes. Test unit by running a normal cycle and unit starts correctly. Ran different cycles and cannot duplicate any issues. Need to call techline. Office to reschedule to call techline ; schdld next appmnt for 1/24 WED !

Arrived on site. Installed new spring. Installed new container and found front portion is broken. Will need to reorder container. Attempted to see if new pedal will correct. Old pedal was warped. New pedal still does not allow unit to open properly. Advised customer we will call once parts come in; ordrng 1 WPW10451276 (Container) and 1 W11636605 (Pedal)

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the unit goes back-and-forth on how much it cools. He advised that if he unplugged it and plugged it back in after a couple hours, the freezer will get down to around 20?, but then it will start to slowly warm up Until he unplugged it for several more hours. Gained access to the evaporator and found evidence of an ice ball being formed where the cap to meets into the evaporator. I did advise the customer. This would indicate either a failing compressor or a potential leak. Ordering all sealed system Components in the office will need to contact the customer about a reschedule date due to limited parts availability and need for a multiple hour service.; ordrng 1 W11580057 (Compressor) and 1 W11579351 (Evaporator) and 1 W11506635 (Access Valve) and 1 WPW10143759 (Drier) and 1 W11506620 (Suction line to evaporator coupler) and 1 Lokring (Lokring)"

Arrived on site to test unit for little to no ice production. Found all functions working as designed in diagnostics. Allowed unit to work and make 3 ice sheets. Found ice sheets formed are very thin and melting before reaching cutting grid. Contacted Techline and recommend replacing control and harness. Office to reschedule. SR#7738295797; ordrng 1 W11034363 (Control) and 1 W11123917 (Harness)

Arrived onsite for a range with a nonfunctional broil burner. Upon arrival I found this to be true.upon further inspection I found that the spark igniter was making contact with the back panel causing the spark to jump to that instead of igniting the gas. I corrected this and tested the unit and found the unit operating as designed

"Arrived on site to inspect dishwasher control panel keys not working. Upon further inspection, I found the Normal key not responding to touch. All other keys are functioning properly. I found the panel gasket is missing and allowing water to leak inside the panel and short the control. I am ordering the seal and will return with the control panel. I scheduled return service for 01/27/24. No water leaks observed during service.; ordrng 1 W11412696 (Seal)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the FC evap fan motor failure and the water dispenser paddle sticking, I removed and replaced the fan motor assembly and paddle and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replace the diode harness at the isolation valve. I ran a icemaker harvest then a fill test. The icemaker filled properly and no water ran out of the dispenser. Call complete.

I have on site for a washing machine that is making a lot of loud noises during the spin cycle. Test the unit and work area. I did confirm the customers complaint and found the belt slipping on the cam. Replaced both parts and tested the unit. Found the unit was having a hard time draining. I removed the drain pump and found some blockage at the top. I removed the blockage and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for a refrigerator with door gaskets that are falling of upon arrival I found that the gasket would not stay in place. I replaced them found the unit operating as designed

On arrival. Edified complaint of no bake. Installed UI and dual valve. Still no bake. Confirmed visual check of ignition and gas valve is activating as gas detector found gas coming from burn tube. Checked voltage at dual valve and found 9vdc. Called TL Butch SR7738216481 was advised of W10622771 training pointer. Was instructed to replace igniter and burn tube. Ordering both W11355922 igniter and W11643161 burner-bake ; ordrng 1 W11355922 (Igniter) and 1 W11643161 (Burner-bake)

Arrived on site for unit not cooling and RC section. On arrival inspected unit. Found evaporator fan motor not functioning again. Replaced and tested. Unit is now functioning properly. Job complete.

"Arrived on site for a washing machine. That is still intermittently. Unable to make selections. Inspected unit in work area. The customer advised that it is only happened once or twice since the previous visit but that they are still having issues intermittently where the cycle wont run through and gets paused. The customer advised that she has run a number of loads that Ive worked on throughout the entire cycle but that when this happens, the unit will start the cycle but will go through 3 to 5 minutes and then start blinking like its in a paused state. The customer can try to resume the cycle But she advised it happened six times in a row last week. She unplugged it and left it for a little while, and still have the same issue. She said that once she left it alone for a couple hours, the unit started working again. I ran the unit through diagnostics and found an F0 E4 (spin limited by water temperature) and F7 E0 (loss of power) error codes. I ran the unit through an auto test and found the unit working an operating as designed. I called the tagline and spoke to Derek SR# 7738287347. He advised that with there being no stored error codes that would indicate a failure or any issues we can replicate, he advised that he would need a video of what was happening prior to any further repair. He advised to make no repairs at this time and I have the customer call back when they can get the video of the unit feeling. Advised the customer of techlines findings. Call complete."

"Arrived on site to test unit for not operating properly, customer stated that she has to push start button twice and clothes getting stuck under agitator, tested unit found all components are running properly, explained to customer that lighter fabrics need to be in a wash bag when washing and cycle in selected pressing button once will power on unit and one more time will start cycle, if unit is powered on then pressing once will start cycle, advise customer to follow owner manual if any other operational questions arise, at this time unit is running as designed, no leaks detected job complete"

"Arrived on site for multiple lights out. Upon arrival, inspected unit. Found multiple LEDs from both circuits are out. Replaced both fc LEDs and all rc LEDs. Unit is operating as designed. Job complete"

"Arrived onsite for freezer frosting over. Upon arrival inspected unit. FC gasket seems to make contact however entire cabinet is building frost. Gasket may not be setting in track properly. Ordering door and gasket. Also noticed bottom of RC has slight gap, will order silicone to fill gap. Will need to flush drain pan on return visit. Customer will manually thaw 48 hrs prior to next visit. Office to reschedule ; ordrng 1 W11374242 (Door (black)) and 1 W11235130 (Gasket) and 1 Silicone (Clear)"

"WED49STBW1 Arrived to inspect no heat. I found the thermostat WP8318268 was open. Office to order part and please put the customer on the cancellation list. Steam dryer, no leaks observed during service. ; ordrng 1 WP8318268 (THRMST-FIX)"

Arrived on site for refrigerator needing previously diagnosed heater and control. Upon arrival installed parts. Informed customer to give unit 24 hrs to stabilize temps after seeing unit starting to cool. Call complete

Arrived on site and installed previously diagnosed console. Advised customer to connect unit to WiFi. Job complete.

Arrived onsite to install previously ordered parts. Upon arrival I installed the new outer slider and the new inner slider. And tested the unit and found the unit operating as designed

Arrived on site to install previously ordered part. Replaced console W11296171. Test unit and is operating as designed. Job complete

"Arrived on site for bottom rack wheel failure. Upon arrival, inspected unit and found all 4 lower rack wheel assemblies have failed. Need to replace all lower rack wheel assemblies. Replaced all 4 wheels. Unit is operating as designed. Job complete."

"Arrived on site for loose door handle. Removed door from frame,tightened both screws to handle tested handle operation on door skin,reinstalled door checked door operation good."

"Arrived on site. Pierced low side pressure in a vacuum found corrosion and rust under drier,took pictures found corroded cap tube in liner will upload pictures. Replaced drier and 3 way valve found cap tube broken called tech support sent pictures information being sent to product review team. Whirlpool will contact customer. SR#7738291752"

"Arrived onsite to replace failed parts. Replaced gearcase, motor, cam, actuator, capacitor, belt, shield and suspension. Upon reassembly found unit hub worn. Ordering hub assembly and replacement screws. Set to return Jan 31. ; ordrng 1 W10528947 (Hub) and 4 WP8533953 (Hub screws)s"

"Arrived on site to test unit for not functioning properly, tested unit found basket that separated on the shaft causing it to rub a on the tub preventing it to spin out, failed gear case and worn out belt, will need to replace basket, agitator, block, gear case, belt and cam to fix issue, ordering parts, office to reschedule ; ordrng 1 285565 (Agitator) and 1 W10554251 (Basket) and 1 WP389140 (Block) and 1 W11454741 (Gear case)"

"On arrival verified complaint of center burner not lighting fully, FR not lighting, and oven making under the ui to hot during use. Center burner is clogged internally needs replacement FR is currently igniting correctly but is very dirty as well will need replacement. And advised heat from oven is normal as that is the location of the oven vent. Ordering 1x center burner W1143566. Spoke to safety. 7738199691 Resch for 1/29. ; ordrng 1 W11435660 (Center burner)"

Arrived onsite for to install previously ordered parts. Upon arrival I found that the icemaker that was sent with me was not correct. I ordered the correct one and rescheduled 01/30/24; ordrng 1 W11658802 (ICEMAKER)

"Arrived on site for dishwasher showing f8e4. Found F9e2, f8e4, leaking from water valve. Tightened water line. Still leaks. Drain pump working properly. Error was due to pan being overfilled by leak. Reset for ; ordrng 1 W11434044 (Water valve)"

Arrived on site for not draining. Upon arrival inspected unit and found bottom of tub with standing water. Found knock out plug at end of drain hose is still connected to disposal. Removed knock out plug at disposal. Test unit and no drains correctly. Unit is operating as designed. Job complete

Arrived on site to test unit for large right oven door not staying closed. Found door would not shut all the way on its own when allowing soft close to do what it is designed to do. But when manually closing door all the way switch would engage. Any slight vibration or touching of the door would disengage switch. Replaced hinges with no change in performance. Found receiver area of cabinet seems to be bent/damaged. Door is also opening past 90 degrees when fully opened. Contacted Techline and unit is being submitted for review as receivers are a non serviceable part. SR#7738293856

"Arrived on site for noise complaint. At time of visit no odd noise and unit cooling correctly,customer played recording noise from freezer section,appears ice hitting fan blade,removed cover replaced fan assembly that includes thermistors. Ran diagnostics all test passed."

Arrived on site for dryer stopping. Removed panel. Removed drum. Found motor is overheating. Blower motor is fused to blower. Broke of blower wheel. Replaced motor and wheel. Verified operation. Call complete.

Arrived on site for washer needing previously diagnosed basket. Upon arrival reconfirmed issue and installed part. Tested unit and found water not coming through fill hoses and could check for leaks. Found all other functions working as designed and instruct3d customer to have fill lines check3d out before using washer. Call complete

Arrived onsite for a refrigerator that has stopped making ice. Upon arrival I found ice in the ice tray I checked for frost buildup on the Evap and found none.ran a harvest test and found that the ice maker harvested like normal. I replaced the main control as a precision and tested the unit and found unit operating as designed I asked the customer to move the unit.

WFG505M0MS0 Arrived to install previously diagnosed and ordered part. I removed and replaced the burner tube orifice and the issue was resolved. I found two of the cooktop orifices incorrect and installed the correct replacements. The unit operated as designed after the repair was complete. No gas leaks detected during service.

Arrived onsite for a DW that is not letting water into the unit. Upon testing the unit I found that the water inlet valve would hum but no water would enter the unit. Upon further inspection I found that it was because the water was turned off at the tap. I ran the unit and found unit operating as designed no leaks

"Arrived on site to install previously diagnosed and ordered part. Due to the blower wheel failure, I removed and replaced the wheel and tested. Unit is operating as designed. No lint observed during service, job completed."

Arrived on site to test unit for light never turning off to clean cycle. Ran test and will order new control board office to reschedule ; ordrng 1 W11683651 (Control board)

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel WiFi failure, I removed and replaced the control panel and tested. Unit is operating as designed. Job completed."

Arrived on site and replaced previously diagnosed console and oven sensor. Noticed a strong LP smell. Exposed cooktop and applied bubble solution to all potential leak points. Also applied bubble solution to lines leading into wall. Found no signs of leaking from exposed plumbing and range connections. Leak is inside wall. Advised customer to contract contractor to correct gas leak. Job complete.

Arrived on site to change drum and hub nut. Removed top panel. Replaced drum and hub. Removed loose screw found in inner tub. Reassembled and verified operation. Call complete.

Builder requested delivery of part as vent hood is not installed prevent replacement of part. Delivered to builder at property and did visual inspection of part to confirm it is in good condition. Job complete.

"WZF34X20DW05 Arrived to inspect cooling issue. I found the unit was not cooling as expected. Inspection of the evaporator revealed little flow from the cap tube, however the compressor and high side of the system were warm as expected. Using direct flame at the evaporator intake, I was able to cause refrigerant flow to resume. Due to prior vacuuming down to 330 microns and this compressor doing similar noises, I do not suspect moisture within the system, but that the cap tube may have a burr or debris limiting flow and the intense pinpoint heat caused the change in flow rate. Returning tech must de-braze the cap tube and reinstall. I am ordering the dye drier and evaporator in case of need. No water connections to unit.; ordrng 1 W11572047 (Evaporator) and 1 WPW10143759 (Dye Drier) and 1 R600a (All Copper R600a) and 1 2HourService (Sealed System)"

"Arrived on site to replace previously diagnosed control,UI, harness and thermistor, replaced and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site to test unit for fan making noise. Test unit and found bad fan motor. Replaced fan motor test unit and unit test good job complete.

"Arrived onsite for unit not cooling properly. Called tech line due to multiple visits. Spoke with Johnathan. SR#7738292748. Ran compressor check and was running at .5amps. Running pressure at -20/50 psi. System did not equalize in a timely manner. Setting at 10/30 psi. Tech line suspected a leak in the system. Tech recommended running a pressure test with 140 psi nitrogen and to call back with findings. Ran test, then spoke to Joe with techline. Recorded drop of 7psi witching 20-25 minutes. Soaped lines but could not find a visible leak. Tech suspected low side internal leak. Submitted for review."

Arrived on site fo dishwasher flashing f8E4 in diagnostics. Upon arrival confirmed issue. Found no major leaks but found pinched wires to float switch. Was able to repair wiring and found unit working as designed with no leaks. Call complete

"Arrived on site to test unit for a humming noise, tested unit found with the microwave door is open the light transformer is making a slight humming noise, unit is running properly advised customer to monitor if it gets louder then light transformer will need to be replaced, at this time job complete"

Arrived on site to realize board. Removed old bard and opened new one and found new board damaged. Will need to re order board rescheduled for Tuesday/30 ; ordrng 1 WD21X24901C (Control board)

Arrived on site for washer not starting. Ran diagnostics got 7-3 error cod . Unit will only hum when when agitation and spin . Followed service pointer W11632927. Replaced cap. Reran diagnostics. All checked normal . No water leaks detected at time of service. Job complete .

"On arrival verified complaint of not completing cycle. Visual check of gearcase shows no debris or oil picture attached. Error codes were just stuck key from holding start to long, ran diag test and all components activated correctly. Ran normal cycle and unit started washing correctly. No failures could be replicated or found. Job complete no leaks detected during service."

"Arrived on site for dishwasher not getting water . Found unit had fitting and hose connected to dishwasher but not hooked up to supply line . Connected to supply valve . Ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete"

Arrived on site for washer not draining . Found harness had broken wires . Ordering harness and suspension rods . No water leaks detected at time of service. Call to set return ; ordrng 1 W11643701 (Lower harness) and 1 W11130362 (Suspension rods)

"Arrived on site to replace previously diagnosed burner assembly, while disassembling the unit the igniter fell apart , replaced burner assembly and igniter, tested all joints will bubble solution, unit is running as designed, no leaks detected job complete"

"Arrived on site for a dryer that is shutting off prior to the end of the cycle. Inspected unit and work area. The customer advised the unit will typically run anywhere from 30 to 45 minutes and then will stop running. If they try to restart the cycle, it still will not turn. They advised that after about 30 minutes to an hour, the unit will start to tumble and dry clothes again. The customer showed me a video of what was happening and I did verify the complaint. The customer advised they recently had their ducts cleaned. I am ordering a motor and a blower wheel for repair. Rescheduled the customer to 1/29. ; ordrng 1 279787 (Drive motor) and 1 WP697772 (Blower wheel)"

"Arrived on site for an ice machine cutting the ice. Inspected unit and work area. The customer advised of the unit was making slabs of ice, but that it would just melt on top. From the customers, complaint and found the cutting grid broken. I replaced the cut Ingrid and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site to test unit for noise, tested unit found noise present at the time of service, found noise coming from condenser fan rubbing against housing, adjusted fan and noise went away, customer will monitor it, if it returns then condenser motor, blade and housing will need to be replaced, at this time job complete"

Arrived on site and replaced previously diagnosed dual valve and control kit(control and dispenser UI). Ice maker now completed diagnostics properly. Valve opening and closing as designed. No leaks detected. Job complete.

Arrived onsite to install previously ordered part. Upon arrival I installed the new basket and tested the unit operating as designed

On arrival verified complaint front right burner not igniting correctly. Takes a long time to light. Visual checks found flame spreader and orrifice is clean and clear of debris. Found igniter tip was slightly off position. Adjusted and reseated flame spreader closer to the igniter. Unit is now igniting correctly every time. Job complete no ga leaks detected during service. Operational test is good.

Arrived on site for water not dispensing . Found supply line frozen . Defrosted line in fresh food section . Also found some foam blocking return vent . Adjusted diffuser and removed insulation. Unit is now dispensing . No water leaks detected at time of service. Job complete

"Arrived on site to inspect beverage cooler door damage. Upon further inspection, I found several small dents on the right side of the door (photo). Also found the hinge mounting screws slightly stripped but was able to get them loose to remove and replace the door assembly. Tested functions and the unit is operating as designed. No water connections to the unit/no water leaks observed during service, job completed. No one available to sign for receipt (vacant/new build)."

Arrived on site to test unit for broken spray arm. Found broken manifold and damaged tub causing leak. Will need to order new tub and manifold and top rack due to rust. Office to reschedule ; ordrng 1 W11607104 (Manifold tube) and 1 W11513977 (Tub) and 1 2hourjob (2 hour job) and 1 W10909088 (Upper dish rack)

Arrived onsite to replace faulty electronics. Upon arrival customer had unit moved to laundry room area for servicing. Replaced electronics and thawed out remaining ice . Replaced UI and main control. Customer will monitor. Job completed

"Arrived onsite for a washer with the drum cracked and off balance. I found the holes not punched through the basket that cause the out of balance issue. I found the tub ring broken and the outer tub broke at the back right suspension rod along with two of the suspension rods broken. The tub, tub ring, basket, and suspension will need to be replaced. Ordering W11550886 tub ring, W11172199 basket, W10371566 tub, and W11217817 suspension. Office to RS.; ordrng 1 W11550886 (Tub ring) and 1 W11172199 (Basket) and 1 W10371566 (Tub) and 1 W11217817 (Suspension)"

"Arrived,on site for dishwasher not spraying and having rust. Replaced lower spray arm and both racks.reassembled and verified operation. Call complete."

Arrived on site to test unit for left front burner not working correctly. Test burner and found burner not turning on when you have set on dual. It turns on when set on single. Replaced switch test unit and unit test good job complete.

"Arrived on site , replaced valve . Unit checked normal. Job completed"

"Arrived on site to install previously diagnose. Departs. Inspected unit and work area. I found evidence of the leak coming from the dryer. I replaced the compressor, dryer, and access valve and filed the unit up with nitrogen. Found no leaks detected and pressures did not drop. Vacuumed down the unit to -31 psi and found pressures holding again for 15 minutes. Charged the unit up with 47 g of R600 and tested the unit. The unit began to cool and operate as designed. Call complete."

Arrived on site for washer not draining . Found plastic in pump impeller. Replaced pump. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

"Arrived onsite to install previously ordered parts. Upon arrival I installed the new control, cam and motor and tested the unit and found unit operating as designed"

"Arrived onsite to install properly ordered parts. Upon arrival I installed the new timer and knob and tested the unit and found unit operating as designed, job complete"

"WTW4655JW2 Arrived to inspect vibration. I found signs of severe high speed spin vibration and discovered the basket perforations were missing in about 1/3 of the expected area. The vibration created excessive hop and damaged the cabinet leg mounts, requiring cabinet and leg replacement. Office to contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W10596395 (Cabinet Assy) and 1 W11213957 (Leveling Feet) and 1 W11172199 (Basket)"

Arrived onsite for a dryer the is making a saw like noise. Upon arrival I ran the unit and heard the noise. I gained access to the inside of the unit and tested the motor without the drum in the unit and found it good and not making the noise. I inspected the right rear roller and found the it was the source of the noise due to a defective bearing. I replaced the roller and put the unit back together and tested the unit and found unit operating as designed

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Did confirm the customers complaint and the customer stated that the unit will fill with water and drain but will not actually wash the dishes. I ran the unit through diagnostics and found an F4 E3 (wash motor not running) error code. I confirmed that the wash motor would not run in the auto test. I replaced the wash motor and tested the unit. The unit began to working operate as designed with no leaks present. Call complete.

"Arrived on site for a dryer that is taking multiple cycles to dry clothes. Inspected unit and work area. The customer advised that the unit does heat, but that it takes them several cycles in order to dry clothes. I checked the unit on a high heat cycle and found the unit tumbling and heating as designed. Checked behind the unit and found the vent hose and sneaking several different directions before going into the wall. Tested airflow and found poor airflow for electric dryers. I advise the customer that they will need to replace there vent hose and that if further issues persists, they may need to get their vents cleaned. The unit is working and operating as designed. Call complete."

Arrived on site for not advancing through cycles. Upon arrival test unit and basket is not spinning correctly. Raised unit to inspect lower components. Found slider has failed. Need to replace slider. Replaced slider and test unit by run a normal cycle. Unit is now operas designed. No leaks present at this time. Job complete

Arrived on site for shakes to much. Customer states that unit slides off of raised platform. Inspected area and found from feet of unit are at very edge of platform. Ran diagnostics and there are no saved error codes. Ran a spin test and unit spins correctly. Found that it does not take much for unit to slide off end of platform. Recommend that customer places better support such as thick plywood underneath unit to extend several inches past end of unit. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site for dead dryer . Found thermal fuse blown again . Replaced fuse . Ran dryer for awhile . Found element not cycling off but just remaining on and heating . Replaced Cycle thermostat and timer . Reran dryer . Unit is now cycling on and off . No lint build up at time of service . Job complete

Arrived on site to test unit for water reservoir freezing and preventing water from being dispensed. Found RC temp on arrival is 38.8degrees and FC was 2 degrees. Techline is submitting unit for review. SR#7738200950

"MVW6500MBK0 Arrived to inspect tub ring damage. I found the inner part of the tub ring had a melted appearance and I removed and replaced it, after verifying no other adjacent damage. I suspect a garment may have gotten lodged in the area and I found no other damage to the machine. Safety was unable to be reached due to the time of service and they will need to be informed of our findings. No leaks observed during service."

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Unit appeared to be operating as designed. I checked error codes again and found F7E1-motor failure. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."

"MHW5630HW2 Arrived to inspect not draining. Service test mode had errors codes of F0E2, F9E1 and F0E1, which were cleared for testing. I found in test mode the unit drained slowly and I disassembled the pump for inspection. Thee were several smaller articles of clothing stuck in the strainer, preventing flow and they appeared to have been in the area for some period of time. I removed and tested and the unit resumed normal operation. No leaks observed during service. I applied the warranty to the service."

Arrived on site for gas type smell when operating oven. Upon arrival. Gas supply is on and electronic sniffer is not detecting any gas leak. Customer states that the smell comes from oven when in use. Inspected and test oven. Valve is correct and not leaking. Preheated oven to 350. Allowed unit to cycle a few times. Have electronic sniffer on top of range and there is zero detection. Found there is no ventilation in kitchen. The smell that the customer is smelling is from the normal smell coming from top vent. There are no other smells observed. There is no repair to be made. Contacted. Shea a from SAFTEY and explained. Notes were updated MfrRef # 7738128001

"Arrived onsite for unit tripping breaker. Upon arrival inspected unit. Found that after preheat was complete the unit would trip the breaker. The breaker would not reset until 10-15 minutes later. Called tech line for assistance. Ran checks and found continuity from neutral on control to ground wire. Spoke to Chris SR#7738204275. Disconnected wires to test continuity. After reassembly , tested unit and unit was no longer tripping. Ran unit at 350 then again at 380 degrees. Need to contact safety team. Would recommend if symptoms persist try replacing the main wire harness."

"Arrived on site for dishwasher leaking from water inlet assembly on the side. Found Replaced F9e2, f8e4. Confirmed leak causing issue. Removed and replaced inlet valve assembly. Verified operation. Call complete"

"Arrived onsite for a range that is tripping the breaker. Upon arrival I found the unit unplugged I checked polarity and voltage and found them good. I plugged the unit in and tested the unit and found that the display flickered and the the breaker tripped, I checked for any shorts and found none I replaced the control and tested the unit and found the the breaker Still tripped. I contacted techline and advised of my findings and it was determined that the breaker my be week Sr#7738200561 I did advise the customer to have the breaker checked or replaced, and to make sure that the unit is on a dedicated Circuit."

"Arrived on site to test unit for no ice production, tested unit and found ice bin full and ice maker is producing ice, customer stated she did not know it was making ice and she will monitor. If the issue returns she will all us back. At this time job complete."

"Arrived on site to test unit for no cool, tested unit found evaporator completely frozen over, no signs of defrost cycle activation,unit has a defrost system failure, will need to replace control, UI, harness and thermistor, advised customer that unit will need to be unplugged 48 hours before our next visit, ordering parts, office to get authorization and reschedule ; ordrng 1 W11545823 (Harness) and 1 WP2323198 (Heater) and 1 WPW10384183 (Thermistor)"

"Arrived on site to inspect microwave noises. Upon further inspection, I placed my microwave tester inside the unit and pressed start for 30 seconds and immediately the unit began to make a loud humming noise. I removed the unit from the wall and removed the cover to find the magnetron shorted out and burnt the transformer harness molex (photo). I removed and replaced the magnetron, capacitor and diode and am ordering the transformer and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 01/16;23 (KC). Unit placed back in its space and left unplugged for safety.; ordrng 1 W11371266 (Transformer) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived onsite for a DW that is still leaking after a repair. Upon arrival I ran the unit and found that the lower spray arm got stuck on the heating element support and will spray at the bottom of the door causing the leak. I bent the support out of the way and ran the unit and found that the unit is now operating as designed.

"Arrived on site for refrigerator still showingy po and making a loud noise. Upon arrival found fc evap fan still failing and found broken clip in mullion that customer stated dissatisfaction with. Ordering W11556911 ui, W11661931 evap motor, WPW10311757 mullion, and W1556912 hv control. Rescheduled customer for 01/16/24. ; ordrng 1 W11661931 (Evap motor) and 1 WPW10311757 (Mullion)"

Arrived onsite for some burners not functioning. Upon arrival inspected unit. Found cooktop lined with foil and igniter grounded out. Recommend using different material for cooktop cover. Center burner needed clean out. Separated and cleaned. All burners are functioning at this time . Job complete