We serviced a
WHIRLPOOL RANGE
Model Kdrs505xss03
Near Wimberley, TX 78676
Andrey
Job Details: 04/05/2023
"Arrived on site to test unit for burners going out during cooking, tested unit found gas pressure seems low, valve is converted properly, right front burner has extreme low pressure and will ignite but the valve is not opening properly, manifold will be needed to correct issue ; ordrng 1 WPW10204705 (Manifold)"
We serviced a
GE DISHWASHER
Model GDT226SSL1SS
Near Austin, TX 78746
Scott
Job Details: 04/05/2023
"Arrived on site for dishwasher not draining . Found unit non responsive, unit is getting voltage . Drain motor is 43.7 resistance. Ui not getting voltage . No LED on control. ordrng 1 WD21X24676 (Conrtol) and 1 WD21X25696 (Fuse) and 1 Weigh2hrs"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Waco, TX 76707
Tyler
Job Details: 04/05/2023
"Arrived on site for washer not filling correctly. Upon arrival confirm complaint and verified proper water pressure from water connections, but found water valve, not allowing of water in.
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Georgetown, TX 78628
Lou
Job Details: 04/05/2023
"Arrived on site to inspect wall double oven error code. Upon further inspection, the customer had the power turned off to the unit and provided a photo of the error code F2E1-stuck key. Customer turned the breaker back on and immediately once the unit booted back up, it began to flash the error code F2E1. I attempted to place the unit in diagnostics and it failed each time. I am ordering the control panel and office to schedule return service due to the availability of parts. Customer turned the breaker off due to the unit constantly sounding the tone for the error. ; ordrng 1 W11449303 (Control panel)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR36IGX00
Near Leander, TX 78641
Gerry C
Job Details: 04/05/2023
"JBRFR36IGX00 Arrived to inspect moisture issue. The prior obvious sign of air incursion into the to left inner part of the door opening had returned and there was an area of moisture within the chassis. The cabinet installation has not been corrected and the chassis, due to being mounted within the incorrectly installed cabinetry, is still causing refrigerator cabinet twist and cannot be corrected without severely protruding out of the cabinet in several areas. The customer is requesting us to contact the MFG to attempt a replacement. I advised the customer we would contact the MFG the following day and follow up. No leaks observed during service. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Andice, TX 78628
Gerry C
Job Details: 04/05/2023
"WRF535SWHZ07 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the FC rails and noted the door operated as designed, without having to manually push it closed. Since the FC door has been operating better than prior, now a baseline of operation could be established. The RC was over-cooling significantly and I verified the damper operating as designed. I tested the thermistor in a known-temperature glass of water and found it showing 9.47 K at 75?F, (9.88 @ 70? during test imagery) which matches this model per the MFG service manual and has ruled the thermistor out, as the issue. According the the MFG manual, this thermistor does not match the usual temperature charting. All other tests proved the evaporator fan and damper were working as designed, with good airflow. The unit had experienced an exploded water filter prior, drenching the interior of the RC and I suspect the control may have gotten wet and is now not responding to sensor readings correctly. The right RC door gasket had a tear at the top. Office to contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W11524469 (Control) and 1 W10830162 (RC Door Gasket)"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Austin, TX 78725
Joe Z
Job Details: 04/05/2023
"Arrived on site for unit not cooling. Upon arrival inspected unit and is hot in both boxes. Compressor is running. Found dye at lockrings. Upload pictures to SD. One of the leaks the liquid is wet to the touch. Need to order sealed system repair. Need lockrings repaired. Ordering compressor, up dryer, r600 kit, nitrogen, and access valve. Office to reschedule ; ordrng 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 W11580057 (Compressor) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Marble Falls, TX 78654
Kimo
Job Details: 04/05/2023
"Arrived onsite for a refrigerator that is making a loud noise when you open the door. Upon inspection I heard a loud noise coming from the damper, I tested again to confirm but the noise didnt happen again. According to the cx the does not happen all the time I am ordering damper on rescheduling 04/12/23; ordrng 1 W11164593 (DIFFUSER)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/05/2023
Arrived on site to test unit for skipping from sensing to done. Found slider metal ring is loose and not allowing proper engagement into spin. Rotor and slider need replaced for damage. Ordrng 1 W10915701 (Rotor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Leander, TX 78641
Maurice R
Job Details: 04/05/2023
Arrived onsite for dishwasher door not staying down. On inspection found that the sleeve friction was missed off the hinges. Ordering sleeves WP8268961. No water detected during service.; ordrng 2 WP8268961 (Sleeve friction)s
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Austin, TX 78701
Matthew
Job Details: 04/05/2023
Arrived onsite for refrigerator not cooling in either compartment. Unit in storage. Ran unit and compressor powered on but is not running efficiently. No frost pattern on evaporator. Can hear refrigerant bubbling in the lines. Unit needs sealed system repair. Copper cap tube. And inverter. Office to reschedule ; ordrng 1 W11557671 (Compressor) and 1 W11546982 (Inverter) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 2hr (2 hr) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78701
Matthew
Job Details: 04/05/2023
Unit in 20th floor Electrical room. Arrived onsite and found unit compressor making loud vibration noise. Compressor is hot to he touch. No frost pattern on evaporator. Can hear refrigerant bubbling in tubes. Unit will need sealed system repair. Copper cap tube. Also Ordering inverter. Office to reschedule ; ordrng 1 W10276644 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 2hr (2hr)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Cedar Creek, TX 78612
Joe Z
Job Details: 04/05/2023
F0-E5 off balance . Ran manual test and found during spin the basket does not spin only the wash plate. Found failed hub. Need to replace hub. Unit fills and drains correctly. Ordering hub and wash plate. Office to reschedule.; ordrng 1 W10528947 (Hub) and 1 W10902814 (Wash plate)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Georgetown, TX 78626
David Z
Job Details: 04/05/2023
"Arrived on site to diagnose range that was melting pots. Examined unit and found the cooktop was partially damaged / melting / etching due to heat / pot choice. I checked several of the customers pots and found them rocking, due to being bowed downwards, causing the thermostats to be unable to accurately read and cycle. Advised to change pot's and pans to a set with fully flat bottoms. Ordering a new cooktop to resolve the damage. Office to schedule when oversized part arrived. ; ordrng 1 W11112610 (Cooktop)"
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Georgetown, TX 78626
David Z
Job Details: 04/05/2023
"Arrived on site to diagnose dryer that is not stopping when running. Tested unit and found the noise is actually the drain pump on the washer constantly running. Tried to cancel and it would not stop. Removed pressure hose and was able to get it to stop. Tried to blow through the pressure hose and found it kinked somewhere and could not be blown through, even disconnected from the tub. Ordering upper and lower harnesses (hose attached), connector nipple, and control. Office to schedule when we get all parts. ; ordrng 1 W11417071 (Lower Harness) and 1 W11662155 (Upper Harness) and 1 W10919003 (Drain Pump) and 1 W11481725 (Control) and 1 W10585084 (Hose connector nipple)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Leander, TX 78641
Maurice R
Job Details: 04/05/2023
"Arrived onsite for refrigerator making a note. On inspection the unit was maker a noisy of a motor boat. Found the steel tubes were vibrating and make the noise I used tie wraps to help to quiet the unit down. The unit was not squared up, the doors were not even. That causes the unit to work harder to keep the unit cool and the process it freezes the water tub for the icemaker. The icemaker made ice the first 2 days then stopped. I had the unit harvest and fine home position, no issue. I then called for water to fill the tray it sound like it did put no water was made it to the tray. Told customer that I would leave the ticket open and to call if icemaker does not produced in the next few days. No water leaks detected during service. ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Austin, TX 78737
Andrey
Job Details: 04/05/2023
"Arrived on site to test unit for F8E1 error, tested unit found unit is locked, pressure switch is not reading properly, replaced pressure switch and the door opened, found unit still has water in it, activated drain pump but it will not drain, removed front panel inspected drain pump filter and found completely clogged with a piece of fabric, removed and tested but water is still not draining, removed drain hose and inspected, no restrictions found, will need drain pump to correct issue, ordering pump rescheduling ordrng 1 W11458345 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Seguin, TX 78155
Kevin
Job Details: 04/05/2023
"Arrived on site and found refrigerator is unplugged, after reconnecting to power compressor attempts to run and trips start device immediately. A sealed system repair will be needed to correct issue; ordrng 1 R600kit and 1 Nitrogen and 1 W11614224 (Compressor) and 1 W11598434 (Evaporator) and 1 W10143759 (Dye drier) and 1 Sf8404 (Stub)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Temple, TX 76502
Tyler
Job Details: 04/05/2023
"Arrived on site for wall oven turning itself on. Upon arrival confirm some point but found no errors in diagnostics. Sound door gasket, the upper oven sailing as well as UI parsley unresponsive when trying to activate it. Will need office to reschedule Once availability of the UI control is known along with the gasket. Ordering ui W11297709; ordrng 1 W11297709 (Ui control)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Temple, TX 76501
Tyler
Job Details: 04/05/2023
"Arrived on site for washer not drain8ng. Upon arrival confirmed issue and found f9e1. Also found broken lower harness and ACU smelt of burning p,attic with burn holes in it. Will need office to reschedule once availability of the following parts is known: ordering W11626074 control, W11335100 lower harness, w11399437 drain pump.; ordrng 1 W11626074 (Control) and 1 W11335100 (Lower harness)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Austin, TX 78744
Joe Z
Job Details: 04/05/2023
Arrived on site for F9-E1. Upon arrival ran diagnostics and getting F8-E1 long fill. Ran automatic test cycle and components operate correctly. Ran a normal cycle and unit is operating correctly. Checked water pressure and is good. Due to being second time getting F8-E1 long fill error code. Will order control and water valve for replacement. Office to reschedule ; ordrng 1 W11614515 (Fill valve) and 1 W11624943 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHZ00
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/05/2023
Arrived on site to test unit for ice not dispensing. Found when door closed ice not dispensing but when activating switch with my hand unit dispensing ice. Removed door switch and verified continuity was good and door making proper contact with switch. Recommend switch replacement. Ordering UI as a precautionary. Rescheduled for 04/19. ; ordrng 1 W11123941 (Door switch) and 1 W11239666 (UI)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Buda, TX 78610
Kevin
Job Details: 04/05/2023
"Arrived on site and found saved error code for motor fault. Set washer into a diagnostic cycle and lit lounge is working properly. Washer will agitate correctly but when set to spin motor just makes noise. Washer was able to spin on previous visit. Control board was replaced on last visit will need to bring back motor, lower harness, and capacitor to ensure repair on next visit; ordrng 1 W11095106 (Lower harness) and 1 W11026785 (Motor) and 1 W11395618 (Capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Georgetown, TX 78626
Vincent
Job Details: 04/05/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator not cooling well. At arrival I retrieved temps and RC 50? FC 34?. Pressures took 2:55 to equalize. Called tech line to document and spoke to Chris SR#7736110310 and want us to call techline before we replace the compressor to test the compressor with a watt meter. Im ordering compressor, non uv drier, access valve and watt test kit. Office will contact the customer once all parts are available. No leaks where observed during service. ; ordrng 1 W11592009 (Compressor) and 1 W11506635 (Access valve) and 1 Inverterwattmetertest (Inverter watt meter test kit)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIA18PNLS4
Near Austin, TX 78738
Luis
Job Details: 04/05/2023
"Arrived on site. Powered unit on water filed pan,recirculating pump not powering on voltage at pump diagnosed a defective recirculating pump customer does not want repairs
We serviced a
KITCHENAID RANGE
Model KDRP463LSS07
Near Austin, TX 78732
Wesley
Job Details: 04/05/2023
Arrived onsite for unit non functioning following overheating when broil was left on unattended. Determined TOD is good. Advised customer on findings and on repair not being viable.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Briarcliff, TX 78669
Leonardo
Job Details: 04/05/2023
Arrived on site to test unit for unit giving miss wired unit. Reset unit and unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Liberty Hill, TX 78642
Gerry C
Job Details: 04/05/2023
"WTW4850HW1 Arrived to inspect no operation. I found the unit would not turn on, nor could service test mode be accessed. Line VAC was present and the customer advised me a similar event had occurred prior, later finding it to be SO 368879. From the control, the drain pump showed 20.3 . The 50 ?F rated capacitor was 400 ?F, well within specifications. The unit appeared to have a simple control failure and unplugging for a few moments and then re-plugging yielded an audible relay click, but no other functionality. Unloading every connector on the control, but the power supply, finally allowed service mode entry. The unit had F2E3, F2E1 and F1E1 wee stored. I was able to determine the mode shifter J12 connection as the source of the issue. J2, 1-2 2.49 . J12 1-4, 10.65VDC loaded and 11.2 unloaded. Tach verification mode worked as designed and I utilized a swing-tested mode shifter and found the same issue. Due to the lower than expected VDC at J12, I suspected the control low VDC power supply was damaged by a prior reported storm and R/R/Rd the control. The unit resumed all normal functions and operated as expected. No leaks observed during service.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Leander, TX 78641
Lou
Job Details: 04/05/2023
"Arrived on site to inspect cooktop for gas leaks. Upon further inspection, the customer advised that the gas company had inspected the home for a gas leak and both advised the cooktop is leaking somewhere. Using my gas sniffer, I tested the unit and sniffer would indicate a strong sense of a leak at the far right two burner valves. I disassembled the unit and using my liquid leak detector, I checked the valves and did not find a leak. I checked the valve stems and found the right front and rear valves are leaking at the stems (photos). I removed and replaced the valves/manifold and tested all gas line connections and found no leaks. Reassembled the unit and tested and unit is operating as designed. Manufacturer covered the diagnostics fee. No gas leaks detected at the end of service, job completed."
We serviced a
LG REFRIGERATOR
Model LFXS26973S/00
Near Georgetown, TX 78628
Gerry C
Job Details: 04/05/2023
"LFXS26973S/00 Arrived to inspect continuous dispensing. I found the unit would fail at either ice or water curing dispensing operations and it would not stop. Inspection of the paddle revealed the plastic had started to bind within the housing and I was able to apply high-purity silicone grease to the affected areas, correcting the issue and restoring the positive feel of the paddle. This particular unit is extremely difficult to remove the UI, compared to others of the same model/design and I elected to not risk damage, as I was able to fully correct the issue without complete disassembly. No leaks observed during service.
We serviced a
KENMORE WASHER
Model 796.4107231
Near Jarrell, TX 76537
David Z
Job Details: 04/05/2023
Arrived on site to follow up on washer that lost spin function due to damaged stater. Replaced stater with correct model with no RPS sensor. Tested unit in diagnostics mode. Verified all functions working as designed. Repair completed.
We serviced a
LG WASHER
Model WM3270CW
Near Georgetown, TX 78626
David Z
Job Details: 04/05/2023
"Arrived on site to diagnose washer making a clicking sound. Tested unit and found spin good, but when draining the unit makes a grinding sound. Drained unit with transfer pump are checked trap. Found no obstructions present in trap. Failure is in the drain pump and requires replacement.Replaced drain pump and tested unit. Verified all working as designed with no water leaks present. Repair completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO42QMB01
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/05/2023
"Arrived on site and installed repaired part, I welded retention bolt to switch engagement extension. Unit now working as designed. No leaks detected.
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Lakeway, TX 78734
Leonardo
Job Details: 04/05/2023
Arrived on site to test unit for unit givign F2E1 shorted keypad error. Test unit and unit giving shorted keypad and ui disconnected and display board not working all had to do with the console. Also found relay error. Replaced console. Test unit by heating to 350 and unit test good job complete.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS20
Near The Hills, TX 78738
Leonardo
Job Details: 04/05/2023
Arrived on site to test unit for unit not getting to temp. Calibrated unit to 20? test unit and unit test good on average temp job complete.
We serviced a
KENMORE RANGE
Model 790.7323331
Near Marble Falls, TX 78654
Kimo
Job Details: 04/05/2023
Arrived onsite for a range with a oven section that wont heat. Upon inspection I found that the glow igniter was not getting hot enough to ignite the gas. I installed the new igniter and tested the unit several times and found that it operated as designed.
We serviced a
GE REFRIGERATOR
Model PVD28BYNCFS
Near Briarcliff, TX 78669
Luis
Job Details: 04/05/2023
"Arrived on site. Tested dispenser weak flow,jumped power straight to valve same issue diagnosed a defective valve,customer provided part. Installed new valve ran water dispenser unit working as designed.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Leander, TX 78641
Maurice R
Job Details: 04/05/2023
"Arrived onsite for water under the fresh food drawers. On inspection found that the tray drain on the rc evap was clogged. I informed the customer that if we work on the unit and something else happens not releasing to the issue we will not be responsible for it. I read the disclaimer about all the issues that this unit has. The customer understood the situation of the unit. The drain was iced up. I defrosted the unit and got it draining again. I check the unit for gaps i the gasket found none. Cleared the s trap out, checked the harnesses for the fresh food drawer no visible evidence of damage.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2311LBSA
Near Leander, TX 78641
Maurice R
Job Details: 04/05/2023
Arrived onsite for refrigerator not cooling and a error message H1. On inspection found a huge ice block in the freezer on the evap. The boots bin in the fridge was iced In and could not be removed. Found that the light in the rc had burnt through the liner and burnt some of the foam. Consensus is that the rc door properly got left open and the light bulb heated up and burnt the liner. It also let moisture into the unit and the FC evap froze up. I got the manual defrost to turn on and could hear it defrosting the evap. Informed the customer that the thermistor is probably bad with a good chance the control board was damaged by the halogen bulb that is next to the control board.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS185JSS2
Near Bastrop, TX 78602
Joe Z
Job Details: 04/05/2023
"Arrived on site for not making ice. Upon arrival, unit is turned off. Restored power to unit. Tank began to fill. Found not getting voltage from control to compressor. Contacted SW for assistance. Recommend replacement of control and harness. After researching parts found Harness and control are not available . No repair can be made.
We serviced a
WHIRLPOOL DRYER
Model Wed8127lc0
Near Cedar Park, TX 78613
Paul
Job Details: 04/05/2023
Arrived onsite for a dryer that is not powering on after a power issue in the home. I found only 10VAC at the wall outlet from L1 to ground. L2 to ground was 123VAC AND L1 to L2 was 110VAC. I tried resetting the breaker but it didnt change. Advised the customer to check the breaker and possibly the wall outlet. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Cedar Park, TX 78613
Paul
Job Details: 04/05/2023
"Arrived onsite for a washer to replace the main control. I replaced the control, ran a calibration cycle, and ran a auto diagnostics test. All cycles completed and worked as designed. I charged the customer for part only. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL RANGE
Model MGT8720DS06
Near Leander, TX 78641
Paul
Job Details: 04/05/2023
Arrived onsite for a range with the upper oven not working in the bake cycle. The customer also stated the lower oven works but doesnt get hot enough. I found the upper oven bake ignitor open. replace the upper oven bake ignitor and calibrate the lower oven. I replaced the ignitor and calibrated the lower oven. Both are working as designed. There were no gas leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Driftwood, TX 78619
Andrey
Job Details: 04/05/2023
"Arrived on site to test unit for whistling noise, tested unit found when turning on all the burners a high pitch vibration noise is coming from the regulato. replaced regulator and tested noise is no longer present unit is running as designed, no leaks detected job complete"
We serviced a
JENN-AIR RANGE
Model JGS1450FS1
Near Dripping Springs, TX 78620
Andrey
Job Details: 04/05/2023
"Arrived on site to test unit for missing parts, tested unit for left drawer slider split do to unit was dropped causing extensive damage to drawer and frame, called tech line to document, per tech line unit is non SR#7736115228, provided customer with SR number, customer will need to call customer service, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Seguin, TX 78155
Kevin
Job Details: 04/05/2023
"F3E5, F0E3, F2E1 Inspected gear case assembly and found it is beginning to leak oil. Homeowner will contact office if they wish to continue.
We serviced a
GE RANGE
Model JGB650SEF1SS
Near Austin, TX 78748
Leonardo
Job Details: 04/05/2023
Arrived on site to replace glow igniter. Replaced igniter test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model MER8700DS1
Near Del Valle, TX 78617
Joe Z
Job Details: 04/05/2023
Arrived on site for heard loud pop and oven no longer heating correctly. Upon arrival inspected unit and found fractured bake element. Need to replace bake element. The bake element is covered under Maytag warranty. Replaced element and test unit by preheating to 350. Unit heated correctly. Unit is operating as designed. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QMS03
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/05/2023
"Arrived on site to test unit for leaking when filter removed. Found sediment damaged filter head. Advised customer to have both filter head and valve replaced. Replaced parts, unit now working as designed. No leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Georgetown, TX 78628
Gerry C
Job Details: 04/05/2023
"Arrived to perform harness repair. I found multiple wires broken and there were sections along the length of the exposed harness, which required grafting in new sections. All connections were pre-tinned, soldered and then heat shrink material was applied. All ice maker functions returned to normal. The water filter housing was able to have the front panel pressed back into place and I verified it highly unlikely that the issue will occur again. No leaks observed during service
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, TX 78681
Paul
Job Details: 04/05/2023
Arrived onsite for a wall oven that will only keep displaying an hour glass on the screen and will not turn on. I tried power cycling the oven and the display would not reboot. I tested voltage to the control panel and had 14VDC. I changed the control panel and tested the unit. The unit is working as designed. I explained to the customer that the oven needs to be connected to WiFi or other issues could start happening.
We serviced a
GE DRYER
Model ghdp490EF1WW
Near Round Rock, TX 78681
Wesley
Job Details: 04/05/2023
Arrived onsite and found unit operating with failed upper bearing. Replaced upper bearing and glides. During repair cabinet short blew in line fuse. Retrieved fuse by special order from Marcone and completed repair. Charged cost of fuse
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near Round Rock, TX 78681
Wesley
Job Details: 04/05/2023
Arrived onsite and found unit operating with week suspension. Completed repair and tested. Unit is now operating as designed. Advised customer on repair
We serviced a
GE RANGE
Model PGS950SEF2SS
Near Austin, TX 78735
Scott
Job Details: 04/05/2023
"Arrived on site and replaced broil element . Now both broil and bake are functioning properly . No gas leaks detected at the time of service. job complete"
We serviced a
GE REFRIGERATOR
Model CFE29TSDCSS
Near Austin, TX 78746
Scott
Job Details: 04/05/2023
"Arrived on site ,replaced fresh food evap fan motor . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Austin, TX 78746
Scott
Job Details: 04/05/2023
"Arrived on site for plug burned . Found one of the prongs burned . Checked terminal block , block is in good shape . Checked voltage at outlet . Found one leg is missing . Recommended customer replace outlet ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Round Rock, TX 78681
Paul
Job Details: 04/05/2023
"Arrived onsite for a refrigerator with ice clumping together in the bin, a sheet of ice behind the bin, and water barely running. The customer stated the issue started when he changed the filter. I tested the water dispenser and found the water coming out very slowly. I removed the filter and tested it getting 8 ounces in 6 seconds. The sheet of ice building up behind the bin was being caused by a lack of pressure and the water missing the ice tray. I ran a harvest cycle and a fill cycle with the filter removed and it worked as designed. I advised the customer to change the filter again and if there was still an issue to call and I would order a filter housing.
We serviced a
KITCHENAID REFRIGERATOR
Model JF42NXFXDE02
Near Spicewood, TX 78669
Luis
Job Details: 04/05/2023
Arrived on site. Found a defective led module per service pointer removed all leds installed updated led modules all leds working correctly. Autho S84638 ; used 4 W11632139 (Led module) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Austin, TX 78759
Wesley
Job Details: 04/05/2023
Arrived onsite and found unit operating with failed drain harness. Repaired drain harness to restore function. Advised customer on repair. Unit is now operating as designed. All checks good.
We serviced a
JENN-AIR RANGE
Model JDRP648HL01
Near Lorena, TX 76655
Tyler
Job Details: 04/05/2023
Arrived on site for range needing previously diagnosed knob. Upon arrival installed required part. Found unit working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Crawford, TX 76638
Tyler
Job Details: 04/05/2023
Arrived on site for refrigerator not dispensing/making ice properly. Upon arrival confirmed complaint and found no water pressure coming to door or ice maker. Found fill line kinked as well as inlet valve not releasing enough water once kink was fixed. Replaced valve and found no leaks and unit working as designed. Informed customer to give unit 24 hrs to fill bucket. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near McGregor, TX 76657
Tyler
Job Details: 04/05/2023
"Arrived on site for washer not agitating correctly. Upon arrival confirmed issue in diagnostics tests but found no errors in diagnostics. Found control not registering/sending correct voltage to motor, and replaced ACU. Reassembled and tested unit. Found no leaks and unit is fully agitating and functioning as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Spicewood, TX 78669
Luis
Job Details: 04/05/2023
"001601Arrived on site for water leaking. Found icemaker double filling diagnosed a defective icemaker,replaced icemaker power cycled unit,icemaker ran through a harvest cycle and filled with water no leaks."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Seguin, TX 78155
Kevin
Job Details: 04/05/2023
"Arrived on site and found saved error code for unbalanced loads, ran all functions in manual diagnostic cycle and everything is working properly. Washer also completed a calibration cycle and an automatic test cycle. Discussed correct loading to prevent unbalanced loads and correct usage of detergent to prevent any setting error. Reported customers experience and documented with tech line 7736115870"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Lakeway, TX 78738
Leonardo
Job Details: 04/05/2023
Arrived on site to test unit for gas smell. Found gas leak coming from yellow flex line and adapter. Advised customer to replace both parts. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Lou
Job Details: 04/05/2023
"Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that they recently had their one year home inspection and the inspector used an infrared laser gun to test temps in the oven. I advised the customer that using that device is not the proper way to test and the infrared gun checks surface temps and not airflow temps and provided a copy of the technical training pointer #W10565140. Using my multimeter, I placed my thermal lead in the center of the middle rack and tested temps on Bake at 350 degrees. My preheat temp was 470. Next readings were 312, 391, 321, 398 for an average temp of 355.5 degrees. I advised the customer of my findings. No repairs needed at this time. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS48QMX01
Near Georgetown, TX 78628
Gerry C
Job Details: 04/05/2023
KSSS48QMX01 Arrived to instal previously diagnosed and ordered parts. I removed the filter housing that had been damaged during the valve installation and installed the filter to valve tubing. All leaks were corrected and the unit appeared to operate as designed. No leaks observed during service. Warranty applied to service and part.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Georgetown, TX 78626
Lou
Job Details: 04/05/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the capacitor and motor failures, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed. No charge as manufacturer approved extended warranty."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78723
Joe Z
Job Details: 04/05/2023
Arrived on site for unit making noise. Upon arrival test unit and found blower wheel grinding. Found motor has failed and wheel is seized to motor shaft. Need to replace motor and wheel. Replaced motor W279827 and wheel WP694089. Test unit and unit is operating as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
David Z
Job Details: 04/05/2023
"Arrived on site to diagnose dishwasher that was not cleaning dishes. Tested unit and found wash motor is not running at all. Could hear a faint hum from the bottom, but no water circulating. Replaced sump and motor assembly and retested. Verified proper operation, no water leaks present. Repair completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Georgetown, TX 78626
David Z
Job Details: 04/05/2023
"Arrived on site to diagnose microwave that was making a popping noise when starting. Tested unit and confirmed that the noise was the microwave top louver moving. This noise is working as designed, its just the louver door. Unit working as designed. Repair completed."
We serviced a
JENN-AIR COOKTOP
Model JGCP548HL00
Near Spicewood, TX 78669
Leonardo
Job Details: 04/05/2023
Arrived on site to replace burner head and caps. Replaced both test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, TX 78741
Matthew
Job Details: 04/05/2023
Arrived onsite to replace faulty timer. Timer mechanism was seized and caused the knob stem to fracture. Replaced both timer and knob. Tested unit and unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/05/2023
Arrived on site to test unit for lid not locking. Found latch was broken. Replaced latch and unit completed diagnostic cycle with no issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Spicewood, TX 78669
Luis
Job Details: 04/05/2023
Arrived on site for not dispensing ice. Removed container found motor not rotating found loose connection on motor secured harness to motor reassembled unit tested ice dispenser unit working as designed.
We serviced a
WHIRLPOOL RANGE
Model JGCP436HL00
Near Leander, TX 78645
Maurice R
Job Details: 04/05/2023
Arrived onsite for burners not igniting. On inspection the center and right front burners were not igniting. Took the burners apart and adjusted them. Reinstalled them and tested them. The unit is operating as designed and no gas leaks detected.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Leander, TX 78641
Maurice R
Job Details: 04/05/2023
"Arrived on site for burner not igniting. On inspection found that the burner had no spark, took igniter and moved it to a good port on the spark module and it still had no spark. Installed a new harness and the unit is operating as designed. No gas leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78704
Matthew
Job Details: 04/05/2023
Arrived onsite to replace failed left track. Replaced left track and inspected right side. Both track have gasket seals in place. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78703
Matthew
Job Details: 04/05/2023
"Arrived onsite for unit too cold in fresh food compartment, veggies not lasting as long as they should. Upon arrival inspected unit. Ran test and found all components operating properly. Found unit had plastic thermistor not reading temperature properly. Replaced with thermistor kit. Tested connection and was good. Also found freezer temperature turned to highest level. Adjuster both temperatures to 4 (ideal). Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78705
Matthew
Job Details: 04/05/2023
Arrived onsite for refrigerator liner cracking. Upon arrival inspected unit. Found liner cracked at base of fresh food section. Took pics. Explained procedure of sealing crack to customer however customer does not agree with repair. Called tech line for assistance. Spoke to Chris SR#SR#7736113726. Verified that that is the only approved fix and if customer was not in agreements she could contact customer service. Left customer customer service info and SR number documenting visit. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bastrop, TX 78602
Joe Z
Job Details: 04/05/2023
Arrived on site for not drying. Upon arrival ran diagnostics and got error code F7-E1 no heat. Inspected heater and found fracture. Need to replace element. Replaced element W10518394. Test unit and is operating as designed. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Round Rock, TX 78665
David Z
Job Details: 04/05/2023
Arrived on site to install upper manifold pipe to resolve hanging pipe. Replaced and tested. Verified proper operation. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Cedar Park, TX 78613
Paul
Job Details: 04/05/2023
Arrived onsite for a refrigerator with ice getting stuck in the icemaker. I found that the complaint is the customer cannot remove the ice bin from the refrigerator. I found an ice cube had gotten under the bin not allowing it to drop down and come out. I removed the cube and removed the bin. The ice bin was full and had full size cubes in it. I instructed the customer on the easiest way to remove the bin. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Leander, TX 78641
Maurice R
Job Details: 04/05/2023
Arrived onsite for upper rack not pulling out. On interior found that the right side front wheel had come off the rail. I reinstalled the wheel onto the track and closed the clip. The unit is open as designed and no water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Cedar Park, TX 78613
Vincent
Job Details: 04/05/2023
Arrived on site to stall parts previously diagnosed. Installed new ice maker and tested. Unit is now operating as designed. Asked customer to allow 24hrs for ice. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Austin, TX 78727
Vincent
Job Details: 04/05/2023
"Arrived on site for cooktop, inspected unit and work area. Installed new cooktop, I was unable to test since it was not installed. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Round Rock, TX 78664
Vincent
Job Details: 04/05/2023
"Arrived on site for microwave, inspected unit and work area. Customers complaint was the light under the microwave was not working. Tested unit and found the light bulb bad. Customer will replace it on their own. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Round Rock, TX 78665
Vincent
Job Details: 04/05/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was oven not heating properly. Tested unit and found customer was using a analog thermometer. I inserted my thermal coupler and tested with multimeter and unit was heating as designed. Advised customer not to use those dial thermometer as they are not accurate per whirlpool instructions. No leaks where observed during service. Job completed."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Round Rock, TX 78665
Vincent
Job Details: 04/05/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not heating. Tested voltage and was good, tested the venting and was bad witch indicated me to a bad heating element or open thermostat. Disassembled unit and tested fuses and found a bad heating element. Cleaned out the lint build up in the dryer and replaced element. I highly recommended customer to get vent look at and cleaned out due to bad airflow. Unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Hutto, TX 78634
Vincent
Job Details: 04/05/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator making noises. Pulled unit out and removed back cover and found the compressor condenser line rubbing on the drain tube and making noises. Adjusted the condenser line and unit is now running as designed. No leaks where observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Dripping Springs, TX 78620
Andrey
Job Details: 04/05/2023
"Arrived on site to replace previously diagnosed control and UI, replaced control and UI, powered on unit, activated heater, it is heating properly, put unit long defrost do to some signs of frost accumulation are starting to appear, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Dripping Springs, TX 78620
Andrey
Job Details: 04/05/2023
"Arrived on site to test unit for intermittent power loss, during my diagnosis lost power 120 vac from out to filter board but nothing out, replaced filter board and control as precautionary, also nothing that damper is restricted do to incorrect installation, adjusted vent and reinstalled unit,tested, unit is now running as designed, advised customer to monitor and if issue persists call us back, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Dripping Springs, TX 78620
Andrey
Job Details: 04/05/2023
"Arrived on site to test unit for rattling tested unit found that the MW was not installed properly mounting bracket is 3/8 below to unit causing it to hang on just two mounting screws, the noise that the customer stated when the unit is turned on is coming from damper opening and closing which is normal operation, unit is heating properly, advised customer to call contractor to get the incorrect installation of mounting bracket resolved, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Wimberley, TX 78676
Andrey
Job Details: 04/05/2023
"Arrived on site to test unit for F8E4, tested unit found unit does not have a high drain loop installed, causing water to back up in tub, excessive amount of water getting into drip triggering float switch, unit was leaning forward and is contributing to to over flow, emptied water from drip pan, leveled unit properly and installed high drain loop, tested unit in diagnostics unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model LSE7806ACE
Near Austin, TX 78701
Matthew
Job Details: 04/05/2023
"Arrived onsite to replace faulty parts ordered. Upon arrival inspected unit. Had difficulty getting unit completely out due to installation. Unit is in rough condition and is not properly secured. The washer is not secured to the base and the dryer is not secured to the frame. Also the door would need to be removed in an attempt to disconnect lines. Building maintenance not willing to remove doors due to insurance liabilities. Owner is not onsite, its tenant leased. Made contact with owner and explained all of the issues and sent pictures. Customer will try and figure out what he wants to do. Will contact office if moving forward but door will have to be removed prior. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78747
Luis
Job Details: 04/05/2023
"Arrived on site for no ice. Found loose connection at harness,secured harness ran icemaker harvest test passed,icemaker filled with water."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Leander, TX 78641
Maurice R
Job Details: 04/05/2023
Arrived onsite for previously diagnosed parts. Installed the manifold and the igniter harness. Tested unit and the middle burner flame does not go out when it is turn to simmer. No gas leaks detected during service. 7736110020
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 04/05/2023
"Returned to call due to a leaking occurring after I fixed the unit by turning the cold water valve on which may have been left off by builder/installers the leak was pointed out to me by the customer and it was because of the fitting that connects the cold water hose to the water inlet valve on the unit was loose, not by much but enough to cause a leak if moved in a certain way, which is why I missed it the first time I then corrected this by tightening down that fitting and turned back on the cold water and running the unit while monitoring for leaks none showed and I explained this to the customer and then left. Unit is now operating as designed"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 04/05/2023
Arrived on site for a DW that wouldnt go into wash. Upon inspection I found that the wash motor would not coming on. I replaced the motor and tested the unit and found that the unit operated as designed no leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 04/05/2023
Arrived onsite for a washer that seemingly has control panel issues. Upon inspection I found that the panel is functioning properly. Upon further inspection I found that the cold water valve was turned off while the hot water was turned on which can cause the unit to sense that there isnt enough water coming into the unit and it wont start the wash cycle. I contacted this and found that the unit operating and draining in quick wash and draining and spin cycles. I then checked the gearcase actuator and the cam and found them good. Unit operations as designed