"Arrived on site for refrigerator needing previously diagnosed auger motor, divider, and fork. Upon arrival installed required parts. Reassembled and tested dispenser and found unit working as designed with no leaks. Call complete"

Arrived on site for microwave randomly restarting. Upon arrival confirmed issue and verified unit had correct power supplied. After running multiple tests I found ACU resetting without tripping breaker. Issue was caused from exhaust fan not being properly rotated around and leading to unit over heating and restarting. Correct fan issue and found unit fully working as designed. Call complete

WFE505W0JZ3 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the cooktop and drawer slide and tested. Operational test good.

"KDTM604KPS0 Arrived to inspect burning odor. I entered service test mode and found an F8E2 code stored in memory. I found the element had several hot spots and I removed and replaced and tested. The unit operated as designed, no leaks observed during service."

"WOS51EC0HS00 Arrived to inspect oven temperature. I started the unit in bake at 350?F and with an internal temperature of 62?. Within a few moments, F8E0 was displayed. I found and removed debris from within the blower assembly and verified the blower worked in service and normal modes. I restarted the test with at warmer initial temperature of 72? and it claimed preheat at 398 after 12 minutes. Blower operation was normal throughout the test and the unit heated and cycled within manufacturer specifications and is operating correctly."

Arrived onsite to replace left front burner. Replaced burner and tested. Unit is now functioning properly. Job complete

"Arrived onsite for washer making noise during agitating cycle. Upon arrival inspected unit. Checked for error codes and found error for locked rotor. However multiple drive components were replaced on previous repair. Not sure if error was from previous. Cleared all coded and tested. Ran auto test and passed. Ran agitation and spin and passed. Customer had recorded video. Agitator would turn one direction, the. The other and on the second turn make a clicking noise. Could not isolate noise. Called tech line for assistance. Spoke to Leon, SR#7735762035. Tech recommendations for most likely issue was to inspect and replace the slider if needed. Inspected slider and felt slightly loose. Replaced Slider. Tested again and no noise was present. Notified customer that this my next normal operating noise due to the machine actually functioning properly and completing cycle. Customer will monitor. Job complete"

"Arrived onsite for washer making a noise. Customer said that the noise happens in spin mode. Customer had a load ready to start. Once the load went into spin cycle it was off balance and it was knocking and moving. I saw that the load was mostly on one side, I stop the unit and balanced the load out and restarted the cycle and it worked as designed. I checked underneath the unit and there was no oil and the shock are still in good shape. The design of the unit with washplate might cause the clothes to bunch up on one side. I reset the unit to factory settings and calibrated the unit. Informed the customer that if it still gives her problem to call us. No water leaks detected during service."

"Arrived on site to diagnose refrigerator not making ice or dispensing water. Examined unit and found valves working, but reservoir is frozen. Found 2 shelves with obstructed airflow channels, which can create cold pockets. Advised customer to make sure unit can circulate properly. Increased temp by 2 degrees to assist with unit having to run as often to cool. Advised on thawing out reservoir, and to monitor conditions. If issue repeats we will need to return with fan scroll, evap cover, and permagum to seal off fan scroll and reservoir. At this time unit should return to normal function. Repair completed."

"Arrived on site and found upper rack adjusters are broken, replaced all adjusters and positioners and Spray arm it is now working properly, job complete"

"Arrived on site and replaced latch and harness diagnosed on previous visit, after replacement washer will complete a diagnostic cycle, But it is still making original noise customer called about Intermittently. Ran diagnostic cycle twice more and it did not make noise. Sent a short video of noise to KB/service management. Spoke with tech line again and they recommended replacing motor and gear case because everything else has already been replaced. After this every Replaceable part on lower assembly has been done, ran diagnostic cycle again and it did not make noise, job complete"

"Arrived on site and inspected dishwasher and found upper rack adjusters are broken, replaced them with adjuster kit and dishwasher is working properly, job complete"

"Arrived on site and inspected washer and found no saved error codes, Customer is experiencing unbalanced loads. Insured tub and basket are centered and showed customer how this differs from their previous model. Discussed correct loading to keep unbalanced loads from happening. Customer is already using the correct amount of detergent. Washer is operating as intended, job complete"

"Arrived on site and found standing water in tub, inspected lower assembly and found drain harness is broken. After replacing connectors wash drained all water and will complete a diagnostic cycle. Job complete."

"Arrived on site for built in microwave, inspected unit and work area. Customers complaint was not heating. Tested unit and found it not heating. Disassembled unit and tested all components and found the magnetron not good. Replaced and tested unit is now heating as designed. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was icemaker not filling. Tested unit in diagnostics and icemaker never completed the harvest. Replaced icemaker and tested unit is now operating as designed. Advised customer to allow 24hrs for unit to start making ice. No leaks observed during service. Job completed."

Arrived onsite to install previously diagnosed parts. On inspection found the door harness had a short. Installed new door on refrigerator and tested. The water and ice are now working. Found the short was on the paddle harness. The black was cut and bare. The unit is operating as designed and no water leaks detected.

"Arrived on site for oven, inspected unit and work area. Customers complaint was oven not performing as it should. Tested unit and found that the relays are sticking and not properly working. The board is not eligible to get rebuild. I informed the customer and they are aware. Job completed."

Arrived on site to diagnose a range that is not baking. Found bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site to replace previously ordered parts for dryer. Found noise coming from blower vibration and installed vibration pads to reduce noise. Tested unit and found all is functioning properly at this time.

"Arrived on site for a defective compressor. Removed defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

Arrived on site to install previously ordered parts. Replaced ice maker and unit reset itself to Ready position. No leaks present at this time. Job complete

"Arrived on site to inspect refrigerator ice production. Upon further inspection, the customer advised the ice maker isnt making ice like it used to as its slowed down production. I placed the unit in diagnostics and checked for ice maker error code and found E5-ice maker timed out. I tested the thermistors and all were good. I removed and replaced the ice maker and hv control and retested. Unit is operating as designed. I cycled power to the unit to reset controls. No water leaks observed during service, job completed."

"Arrived on site to inspect washer not getting water. Upon further inspection, the customer advised the unit will not start a load unless they unplug it and plug it back in first. I placed the unit in diagnostics and found error code F5E4. Attempted to clear the code and the UI would not respond to clearing it out. I calibrated the unit and then tested in diagnostics and the unit operated as designed. I attempted to test the unit in a normal wash mode and the start button would not respond. I removed and replaced the lid latch assembly and re-calibrated and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the harness in the left lower corner of the left door being damaged, I removed and replaced the left FC door and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for a defective compressor. Removed defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site to diagnose washer that is not draining. On arrival found washer was actually drained. Mr explained that sometimes it doesn't fully spin out and drain. I checked the unit for errors and found F0E3, overload. Unit is not level in the room its in, and can't really be adjusted without relocating it. Advised on proper loading and balance. Explained off balance loads will stop the cycle and cause the remaining time to change. Unit needs software update as well. Tried to link to Mr phone, but unit appears to be linked to someone else in the household. Advised to see who the appliance is linked to, and have them push the software update (removes clean washer message). Advised to follow up if unit will not update and we can replace console. Repair completed."

Arrived on site to replace dented left pantry door. Removed old door and swapped over pantry UI. Door functions as designed. Repair completed.

Arrived on site to diagnose refrigerator with low ice production. Unit never produces more than half a bucket of ice. Checked temps and found freezer at 0 and RC was at 40 and dropping. Had to try 3 times to get icemaker to cycle. Replaced icemaker and power cycled unit. Advised to follow up if ice production lowers. Repair completed.

"Arrived on site to test unit for not making ice, tested unit found it full of ice, customer stated to the front Uzi gets warm and she was worried that it was melting ice, explained to customer how the unit functions and ran diagnostics cycle, all components are activating properly and unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for burning smell, tested unit found failed gear case, since customer continued to use unit it also resulted damage to belt, cam motor and capacitor, called safety to report my findings, safety will not be covering repair and advised customer to call them since failing gear case is not a safety issue, job complete"

"Arrived onsite for front left burner pops up. Upon arrival,inspected unit and found mounting screws on burner head were not secure and only partially screwed in. Secured screws. Unit is operating as designed. No gas leak present at this time. Job complete"

"Arrived on site for Not wading Water keeps draining and making weird noises, stuck on fill All the time. Upon arrival powered on unit and drain pump started and runs continuously. Am able to get into diagnostics. There are no saved error codes. Found that drain pump also operates during diagnostics without call for drain. Need to replace control. Replaced control W11498190. Test unit and unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Plugged the unit in and found the compressor immediately start running. Check amperage on the compressor and found a proper amperage. Ran the unit for 30 minutes and found the unit cooling as designed. Spoke to the representative and she advised that they had no power over at the house they picked it up from. Around the unit through diagnostics and everything checked good. Did advise the customer to call back if any other issues persisted. Call complete.

"Arrived on site for a washing machine that is vibrating violently. Inspected unit and work area. The customer advised that that unit seems to make a loud banging sound when it goes into spin. Ran unit through diagnostics and did not find any stored air codes. Found evidence of the drain hose banging against the back of the wall due to some black marks on the backside of the wall. Ran the unit through a spin test and found that the unit was unlevel and the tub was banging against the front cabinet. Adjusted the feet on the washer and ran the unit through diagnostics. The unit began to run and operate as designed. I asked the customer about his low types and he advised that he runs extremely late loads due to not wanting to overload the washer. I did explain to the customer that because of the suspension style washer he has, the best way to ensure a good lad is to fill up he basket 1/3 of the way to allow proper weight distribution. After running all my tests, I did not find anything necessarily wrong with the unit besides the leveling of the feet and did advise the customer to test out the unit at this point with the washer being leveled. The unit is working as designed. Call complete."

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Found evidence of a defrost issue in the freezer section. Remove the evaporator cover and checked the evaporator through Mr. Found it reading 11.77 kg ohms indicating a thermistor reading of 21?F. Went to check the heater and when trying to remove the black wire connector off the heater, found the black wire completely pulled itself out. Remove the connector and checked the heater. Found the heater was within range. Reconnected the wiring onto the connector and added electrical tape to keep the connector and the wiring together. I did advise the customer that the issue was most likely with the wiring due to all other components checking out OK. Advise the customer keep an eye on the unit of the next 30 days and call back if any other issues persist. Call complete."

Arrived on site to test unit for left rear burner not working. Test unit and found burner burned out. Replaced element test unit and unit test good job complete.

Arrived on site to install previously diagnose part. Replace the right side refrigerator door gasket and tested the unit. Theyre gonna be able to work and operate as designed. Call complete.

Arrived on site to test unit for no power. Test unit and found no voltage at outlet. Checked breaker and breaker was off. Turned breaker back on test unit and unit test good job complete.

"Arrived on site to test unit for loose handle. Tightened loose bolts, unit working as designed. Job complete."

Arrived on site to test unit for water leaking from bottom of RC. Found drain extension was clogged. Replaced extension and tested by pouring water and no signs of restriction present. No leaks detected. Job complete.

"Arrived on site to test unit for noise. Found coin was caught in basket. Removed coin, noise is no longer present. Job complete."

Arrived on site to replace sump and motor and control board. Replaced both parts test unit and unit washing correctly job complete

Arrived on site to replace right front orifice holder. Replaced orifice holder test unit and unit test good job complete no leaks present at this time.

Arrived on site to replace switch harness. Removed consoleAnd found brown wire to right front burner igniter not connected. Secured connection test unit and unit est good job complete.

Arrived on site for fridge not cooling properly . Found evap covered in frost . Steamed out frost . Found wire in molex connection to defrost element not installed. Repinned connection . Defrost heater is getting hot now . No water leaks detected at time of service. Job complete

Arrived on site for dishwasher leaking. Found leaking from diverter motor . Replaced sump and motor . Ran diagnostics. All checked normal. No water leaks detected. Job complete

Arrived on site for a washer that is making a squealing sound during the spin cycle. Inspected unit and work area. The customer showed me a video of what the sound that it was making. Ran the washer through diagnostics and could not replicate the sound. The customer added clothes to the unit And we ran it through a drain and spin. Found the noise happening immediately. Checked Internet and did not find any rubbing between the slider and the clutch. Went ahead and replaced both the slider and gear case and tested the unit. The unit begin to work and operate as designed. Call complete.

arrived on site for a refrigerator that is not making ice. Inspected the unit and work area. The customer advised its only the refrigerator upper icemaker that seems to have a problem making ice. She has not noticed any temperature concerns inside of the refrigerator or freezer sections. I checked the temperatures in the freezer and fresh food sections and found the freezer is sitting at 0?F. I found the refrigerator sitting at 38?F. Ran unit through diagnostics and found all icemaker tests pass except for the icemaker error codes. It indicated a bad there Mr. in the ice mold. Replace the icemaker and tested the unit. The unit is working as designed. Call complete.

"Arrived onsite for a washer that continuously fills and wont complete a cycle. I checked stored error codes and found F0E4, F0E3, F7E9, F0E5, & F2E1. I tested the UI and found all selections working properly. I found the hot and cold hoses reversed, the rotor bolt loose, and the slider separating. I corrected the hoses and replaced the slider. I ran a calibration and a service cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete."

Arrived on site for washer staying on wash cycle. Found that the drain hose was on the ground outside. It was drain the water as a fast as the washer fill it up. The unit could not get enough water in it to start a the cycle up. I installed the drain hose to the wall. The control board was not working correctly so I replaced it. The unit is working as designed and no water leaks detected during service.

Arrived on site to install previously diagnosed parts. Installed the drain pump and tested unit in diagnostics mode. The washer is working as designed and no water leaks detected during service.

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator section would freeze up. Took temps in RC 15? FC 0?. Entered diagnostics and tested the damper and it was not closing. Removed and replaced with new one. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site to install previously diagnosed parts. Installed new latch mechanism and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived on site to replace previously ordered parts for washer. Found cam teeth rounded causing noise. Replaced cam and belt and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose an ice machine that is not producing properly. Found cutter grid wires damaged causing ice to back up in unit. Replaced cutter and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to replace previously ordered parts for washer. Installed all ordered parts and all is working properly at this time. No leaks were found at time of service.

Arrived on site to replace previously ordered parts for refrigerator. Replaced hv control and ui and tested unit. Found all is functioning properly at this time and fans and compressor started normally. Advised customer to monitor unit for 24hrs.

Arrived on site to replace previously ordered parts for range. Replaced terminal block and wiring and tested unit. Found all is functioning properly at this time.

"Arrived onsite for washer not completing cycle. Upon arrival inspected unit. In diagnostics recorded 7/7, 7/6 and 7/1 error codes. Unit not shifting from agitating to spin. Found failed capacitor, ware on harness and ware marks on cam assembly. Replaced actuator, capacitor and cam. Tested unit and unit is functioning properly. If symptoms persist recommend replacing lower wiring harness. No leaks present at this time. Job complete."

Arrived onsite for door not closing properly. Upon arrival inspected unit. Found left side making contact before right side. Found unit Not leveled. Leveled unit and unit is closing properly. Job complete

"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and charged per spec. Powered unit and compressor is running normally. Notified customer to monitor temperature with a bottle of water in the freezer compartment. Job complete"

Arrived on site for No Power - Not Operating. Upon arrival inspected unit and is powering on. Ran diagnostics and there are no saved error codes. Ran automatic test and all components operate correctly. Started a normal cycle and unit begins operating correctly. Cannot duplicate issue. Had customer demonstrate how she operates the unit. Customer was trying to start cycle with lid open .Instructed customer with how to operate the unit. No leaks present at this time. Job complete

Arrived on site for display going out again . Replaced display . All checking normal. . No gas leaks detected at time of service. Job complete

Arrived on site to test unit for long ignition times on front right burner. Adjusted burner head and igniter per service pointer W11643965. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for not draining and leaking. Found knock out was not removed from disposal. Also found unit extremely unleveled. Leveled unit and removed knockout, unit working as designed. No leaks detected. Job complete."

"Arrived on site for washer not draining cloths out lol the way. Upon arrival confirmed issue and found the following error codes: F2e3, f7e1, f9e1. After further tests I found resistance to motor at 4.0ohms, drain pump at 15.4. I then found shorts in multiple harnesses and control and relay as well as latch failing to operate at random.Will need office to reschedule once availability of parts is knownWPW10482836 (latch), W11384790 (relay), W10843663 (valve), W10843661 (led harness), W10694672 (star harness), W11376227 (main harness), W11368855 (control),; ordrng 1 WPW10482836 (Latch) and 1 W11384790 (Relay) and 1 W10843661 (Led Harness) and 1 W10843663 (Valve) and 1 W10694672 (Star harness) and 1 W11376227 (Main harness) and 1 W11368855 (Control)"

"KRMF706ESS05 Arrived to inspect cooling issue. The customer advised me the unit never cooled correctly and in was in the mid 40s in both chambers. The unit had an inverter driven R600a compressor and I found the inverter supply drawing 2.2 amps. I verified 3.5-4.5 KHz compressor run trigger in test mode 5 and also that the three way valve, both tactile and audibly, appeared operational. The high side discharge went through different phases during testing and was from moderately warm to the touch (4 KHz), to near room temperature (3.5 KHz), all during extended compressor run conditions. The return from the condenser into the cabinet heat loop never exceeded room temperature. The temperature of the compressor was moderately warm. The compressor is faulty and will require replacement. Office to order parts and contact the customer to arrange 2 hour sealed system return service. No leaks observed during service. Unit will require cabinet adjustments and squaring upon return. ; ordrng 1 W11578205 (Compressor Kit) and 1 WPW10143759 (UV Drier) and 1 W10913906 (Service Port) and 1 SealedSystemService2Hours (2 Hours) and 1 R600aKit (All copper and steel, R600a system)"

"Arrived on site to diagnose washer that is not spinning out / fully rinsing clothes. Ran unit and checked error codes. Found F8E1 error for long / no fill. Ran diagnostic cycle and found 0 response from cold valve. Hot valve working good. Advised customer cycle is timing out due to no cold fill. ordrng 1 W11127357 (Valves and Housing)"

"Arrived on site to install previously diagnosed air tower to resolve ice building on fan blades causing noise. Replaced air tower with updated tower. Cut off fan from evap cover since new tower comes with fan. Tested and verified fan is running. Ordering diverter cover and wire cover direct to customer, new tower did not come with one. Repair completed. ; ordrng 1 WR17X13243D2C (Diverter D2C) and 1 WR17X13048D2C (Connector Cover D2C)"

"Arrived on site to inspect refrigerator user interface not responding. Upon further inspection, I found the number 4 lit up on the refrigerator side of the UI and nothing else on the rest of the board. I attempted to place the unit in diagnostics and the UI would not respond. The unit is cooling properly. Also, I found the left RC door gasket is beginning to tear at the top of the left door mullion side. I attempted to contact the property manager and left vm. Customer approved of the repair and I removed and replaced the UI and tested the unit. Unit is operating as designed. I am ordering the left RC door gasket . No water leaks observed during service ; ordrng 1 241778307 (Left RC door gasket)"

"Arrived on site for flames under oven floor . Customer had started preheating oven , when customer came back flames were seen coming up air vents . Customer shut off range and used fire extinguisher. Found door gasket had caught fire under oven bottom . Ran both bake and broil both had good flame pattern . A lot of soot build up on igniter and gas tube . No signs of any Spillage . Called safety ( same ref#) got part to replace door gasket and burner tube and igniter . P&L K15zxj0wpl1; ordrng 1 W10764654 (Gas burner tube) and 1 WPW10324262 (Igniter) and 1 WPW10162385 (Door gasket)"

Arrived on site for noise. Found wash motor is the cause of noise. Advised sump assembly would need to be replaced. Customer stated he would like to talk with wife and decide on repair or replacement. Ordering sump assembly and if wishing to replace unit customer will call and cancel. ordrng 1 WPW10591570 (Sump assembly)

"Arrived on site to inspect refrigerator not dispensing water and not making ice. Upon further inspection, the customer demonstrated the water dispenser and water dispensed. I tested the ice maker and it filled with water. I found the RC evaporator cover gapped allowing cold freezing air to escape and hit the reservoir causing it to freeze. Using some manufacturer approved permagum from my van stock (212643), I sealed off the gap. Customer also advised that they had to use a pair of pliers to remove the filter to replace it. I inspected the filter and housing and found the housing broken and the cover not the correct part for this model. I am ordering the housing cover and CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. I scheduled return service . No water leaks observed during service.; ordrng 1 W11501035 (Filter head cover) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 212643 (Permagum)"

Arrived onsite for a refrigerator that is not getting as cold as it used to. Upon I found that the unit was in defrost when I arrived. After the defrost cycle was bone I monitored the frost pattern and found after 15mins of running time the pattern was not very strong (c pix). I then took temps in the fc and found that it never got below 48*. I am ordering a ss; ordrng 1 W10309988 (COMPRESSOR) and 1 WP2188823 (Evap) and 1 Uvdrier (Uv drier) and 1 Nitrogen (Nitrogen)

Arrived on site and replaced rusted panels. Found LF and RF burners not igniting. Found tubing was somehow bent and broken preventing ignition. Needing tubing and orifice holders. Office to reschedule. ; ordrng 1 LForificeholder/tubing and 1 W11050487 (RF orifice holder/tubing)

"Arrived onsite for a refrigerator not cooling. The unit was moved to the maintenance shop. I found the coil, cover, and shelves completely incased in frost. I ran force defrost in diagnostics and nothing was melting. I confirmed 123VAC out of the main control to the heater. I suspect a blown thermal fuse and am ordering W11650660 heater and W11565110 harness. Maintenance is going to leave it unplugged and in there storage unit between building 9 & building 10. Office to RS.; ordrng 1 W11650660 (Heater) and 1 W11565110 (Harness)"

"Arrived on site for washer not removing fabric softener/soap/ bleach properly. Upon arrival found no errors in diagnostics. Found cold I felt valve failing and replaced it. During tests also found ui time display not showing correct times for cycles. Rescheduled to complete repairs with W11325569 (ui/chrome shadow color), W11550649 (ACU); ordrng 1 W11325569 (Ui control) and 1 W11550649 (Acu)"

"Arrived onsite for error F2E1 ui not communicating. I replaced the ui and the error message came backup. Replaced the control board and the new ui, still got the error message F2E1. Called talk to the tech line and Bruce said there was a note the if the ui got the same error message to replace ui with a new panel. Ordering new panel and ui. The control in the now is the new control board. No water leaks detected during service.; ordrng 1 W11478526 (Ui panel) and 1 W11569437 (Bezel for ui)"

"Arrived on site and inspected refrigerator and found it is 31?, inspected evaporator and found frost pattern is good. Compressor is 104degrees all fans are running. Spoke with SW will order compressor for sealed system repair.; ordrng 1 R600kit and 1 W11580057 (Compressor) and 1 Sf8404 (Stub) and 1 Nitrogen and 1 W10143759 (Dye drier)"

"Arrived on site and inspected washer and found standing water in tub. Attempted to run drain pump and found voltage to it is good but drain pump is not running. Inspected Drain pump And it is 19.7 ohms, Ran power directly to drain pump and it is working and removed all water. Harness to drain pump has already been attempted to be repaired by another service company. Lower harness will be needed to complete repair.; ordrng 1 W11545744 (Lower harness)"

"Arrived on site for refrigerator, I was going to perform a sealed system on the unit but found the condenser was not ordered. I inspected the condenser and found that the coating was pealed off. I took temps and found the RC 42? FC 09?. Im ordering the condenser and nitrogen. Spoke to KC TO RESCHEDULE. ; ordrng 1 W11548259 (Condenser) and 1 Nitrogen (Nitrogen)"

"Arrived on site to test unit for unit not working, customer stated that the screen just turns on and off when it whats to, time is always not correct, last time it was used they were not able to turn it off, explained to customer that all issues that they stated are related corrupted firmware and needs to be connected to Wi-Fi and undated, tested console found it unresponsive to touch and not able to get into diagnostics, cycled power with not success, will need to replace console before it can be connected to Wi-Fi , ordering console office to reschedule ; ordrng 1 W11296171 (Console), states that autho needed"

"Arrived onsite for un leveled cook top. Upon arrival,inspected unit and countertop is level but grates slant forward . Used level to confirm . Contacted tech line for assistance. Tech recommended to Replace both grates, both hinges, and cook top. Tech gave SR# 7735752736. Ordering all recommended parts. Office to reschedule ; ordrng 2 W10826075 (Hinge)s and 1 W11204008 (Cooktop)"

Arrived on site to test unit for console not responding it was frozen. Went outside and turned breaker off for 1 minute. Turn breaker back on test unit and unit test good both ovens heating correctly and console responding to commands. Job complete. ; ordrng 1 W11297709 (Console)

"Arrived on site to test unit for not dispensing, tested unit found water is dispensing properly, inspected UI and found lock and unlock getting stuck, recommend replacing UI, UI that was provided is defective, plastic screen is peeling off, ordering UI, office to reschedule ; ordrng 1 W11216949 (UI)"

"Arrived on site for microwave sparking, inspected unit and work area. Customers complaint was unit sparking and the microwave light not turning off. Touched up the sections where unit was sparking with paint. Im ordering a control board to fix the issue with the light. Office will contact customer when parts have arrived. ; ordrng 1 W11342846 (Control)"

"Arrived to expect excessive noise. The unit made an excessively loud hum during heating operations, when the high voltage system was engaged. Office to verify part numbers and order parts. Please schedule with SO# 369919. ; ordrng 1 W11222648 (Diode) and 1 W10343300 (Capacitor) and 1 W10754514 (Magnetron) and 1 W11540981 (Transformer)"

"Arrived on site to diagnose a dishwasher that is not completing cycles. Found mcu error saved and pump struggling to run in diagnostics. Also no water error saved with water operating normally. Owi, control, and pump will be needed to complete repairs. Office to set return appointment. ; ordrng 1 W11462460 (Control) and 1 W11460946 (Pump) and 1 W11410464 (Owi)"

"Arrived on site for no operation and lid locked. Upon arrival inspected unit. Unit is powering on. Power cycled unit and lid unlocked. Ran diagnostics and got F9-E1 long drain. Test unit and drain pump is not energizing. Drain pump has 20ohms of resistance. Getting 120 to drain pump with call for drain, just not operating.Need to replace drain pump. Ordering drain pump. Office to reschedule ; ordrng 1 W11399437 (Drain pump)"

"Arrived on site for dryer making loud noise . Used seal kit and pads . Unit is still loud . Ordering motor and blower, pads ; ordrng 4 W11113654 (Pads)s"

"Arrived onsite for SAFTEY griddle Arced from griddle to knob and smoked. Upon arrival unit is disconnected from cabinet and on table. Inspected unit and found black wire to element is not connected and grounded out to housing. Contacted SAFTEY Team with findings. SAFTEY Said to proceed with repairs under warranty. Ref # 7735720189. Need to order harness, infinity switch and terminal block. Office to reschedule ; ordrng 1 W11095650 (Infinity switch) and 1 W11092674 (Terminal block) and 1 W11043383 (Harness)"

Arrived on site and replaced previously diagnosed upper pan. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for thumping noise, tested unit found capacitor got loose and the cam rubbed a hole in it causing it to leak, replaced cam and capacitor from truck stock W11395618, ran through diagnostics cycle, all components tested good, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for leaking water, tested unit found unit full of water and would not drain, inspected drain hose and found that the disposal drain plug was not removed, removed plug and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for tested unit noise during spin, tested unit found floor under unit is rotted out causing motor to rub against the floor ceasing belt causing it to screech, replaced motor, noise is now not present but customer must stabilize floor under unit and level it and if the noise returns cam and belt will need to be replaced, ran unit through diagnostics all other components are running properly and no signs of oil from the gear case, job complete"

"Arrived on site to test unit for not cooling properly, customer stated that it completely thawed out one day and when he reset power on it is has been working fine, also stated that there was no excessive frost in FC, tested unit found compressor taking two attempts to start, replaced start device from truck stock WPW10197428 and control as precautionary, advised customer to monitor for a few days before starting to load items, at this time unit is running as designed, job complete"

Arrived onsite for a washer that stays in sensing and will not advance. The customer had a video and when start was pressed after a cycle was selected the UI would just beep. I found and F5E1 stored error. I tested the door lock and found it defective. I replaced the latch assembly and tested the unit. All is working as designed. Call complete.

"Arrived on site to follow up on range that was not properly heating and holding temp. Tested unit and felt like the flames all around were weak. After mins of preheat unit barely broke 100 degrees. Checked regulator on propane tank and found valve was mostly closed. Opened valve fully. Ran unit with opened regulator on LP tank and smelled strong gas smell when oven was in use. Whether unit was cycling or not gas is likely seeping from the valve. When it does heat the temp rises much faster, however the gas smell is still present. Gas valve doesn't seem to be fully closing and leaking LP. Advised recommended repair is to replace gas valve and possible regulator. Customer not spending any more money on unit and is going to replace. Repair complete. ; ordrng 1 316091711 (Regulator)"

"Arrived onsite for a washer that continues to fill and drain and also has issues locking. I found the door latch resistance out of range causing the locking issue. I found the hot water valve not closing sometimes when power stopped being applied. If I shut the wall valve off the valve would close and not open when the water was turned back on. The customers water pressure is good. The door latch and the fill valve will need to be replaced. Ordering the latch and fill valve assy. Office to RS.; ordrng 1 EBF61674802 (Door switch) and 1 AJU73213301 (VALVE ASSEMBLY,INLET)"