We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Georgetown, TX 78628
Kayman
Job Details: 11/08/2021
Arrived onsite for wall oven with no power or not operating. Upon inspection I confirmed the complaint. I found the thermal fuse blown. I checked the sensor and elements all checked good. Fan is blowing as designed. ; ordrng 1 WPW10545255 (Fuse)
We serviced a
GE OVEN
Model JTP20WF1WW
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/08/2021
"Arrived on site for oven having a 50?. Inspected unit and work area. Informed customer that GE state 60? swing point is normal according to https://products.geappliances.com/appliance/gea-support-search-content?contentId=18068. Gained access to control and measured resistance on bake, broil and thermostat. Found all within range. Spoke with customer on rack position and rapid preheat. All tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Robinson, TX 76706
Jonathan M
Job Details: 11/08/2021
Arrived on site for a washing machine that?s not filling in the auto since cycle. Inspected unit and work area. Ran a test on the auto sensing cycle and found the unit not pulling in any water. Ran a test on the deep water wash cycle and experienced the same issue. Ran the unit through a manual fill cycle and found the cold water valve not pulling in any water. The unit will need a new water valve for repair. ; ordrng 1 W11210459 (valve)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78731
David Z
Job Details: 11/08/2021
"Arrived on site and installed new front panel to resolve dented panel. Lifted unit and secured at customer request. Advised them that by raising it as high as needed, the bottom of the door would be sticking out since the unit is now angled back. Customer ok this. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Lago Vista, TX 78645
Justin
Job Details: 11/08/2021
"Arrived on site for a refrigerator that was not cooling well. Upon arrival the customer said the freezer was losing cool first and then the refrigerator compartment followed. I checked temps and found the FC at 44?F and the RC at 51?F. I then put the unit into diagnostics mode and found all airflow components running as designed. I found the compressor running, but very weak. I also found the compressor will intermittently pause and kick back up. I then gained access to the evap and found an ice block on the top right side, and no frost pattern. This indicates a SS failure. I am ordering the SS parts. The office will need to reschedule a 2 hour job with a SS tech. ; ordrng 1 WPW10608485 (Evaporator) and 1 WPW10466675 (Compressor) and 1 WPW10143759 (UV Drier) and 1 W11506635 (Access Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW0
Near Leander, TX 78641
Kayman
Job Details: 11/08/2021
Arrived onsite for washer making loud noise during use. Upon inspection I found no error codes stored in the system. I ran auto diagnostics and on agitate I heard a abnormal screech or grinding noise. I tilted the unit and inspected the drive system. I found a plastic spring had made its way into the pulley shield and rubbed against the cam causing the noise. I removed the plastic spring and ran manual diagnostics for spin and agitate. Both sounded normal. The unit is working as designed at this time. Job complete.
We serviced a
KITCHENAID VENTHOOD
Model KVWC958JSS0
Near Lakeway, TX 78738
Leonardo
Job Details: 11/08/2021
Arrived on site for lights flickering. Tested unit and found correct voltage on low and high. Advised customer that flickering is due to unit controlling hertz going to lights. Unit working as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS950SIAH00
Near Austin, TX 78723
Luis
Job Details: 11/08/2021
"Arrived on site for water leaking. Removed bins found broken connector and frozen water tank,removed damper cover powered unit off,damper door not closing diagnosed a defective damper that caused water tank to freezer and damage connector. Defrosted water tank,replaced damper and connector,powered unit on tested water dispenser good no leaks,checked damper operation good.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Austin, TX 78744
Jacob
Job Details: 11/08/2021
Arrived onsite to replace parts. Replaced parts. To the unit. Upon further inspection. Found that the left screw was not holding the bake element to the wall correctly. Caused the bake element to pivot and move and may have caused the unit to spark at some point. Called tech line to report findings. Spoke with Austin and got sr#7732191012. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model Krff507hps01
Near Driftwood, TX 78619
Luis
Job Details: 11/08/2021
"Arrived on site for door issues. Diagnosed an obstruction preventing door from closing,removed obstruction checked door operation and seal good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Georgetown, TX 78626
Taylor M
Job Details: 11/08/2021
"Arrived on site to diagnose dishwasher not draining properly, upon inspecting the unit I found that the drain pump would activate but not drain, I gained access and removed the drain pump after vacuuming out the still water in the unit, I found that the impeller was non functional, I replaced the drain pump and now the unit is operating properly as designed with no leaks observed. Job complete."
We serviced a
GE REFRIGERATOR
Model GSH25JSDDSS
Near Killeen, TX 76549
Al
Job Details: 11/08/2021
Arrived on site for side by side refrigerator not making ice. Open the freezer compartment and ice was sitting on top of the icemaker itself. I reset the icemaker by cycling it on and off and unit began operating properly. No parts needed job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Killeen, TX 76549
Al
Job Details: 11/08/2021
Arrived on site 2/3 on a washer with balancing issues. I discovered the shocks were defective causing the unit to wobble during spin. Customer also advised the unit would fill when drain and spin is selected. I removed and replaced the suspension rods and main control. Unit now operating properly. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15PDXZS1
Near Bartlett, TX 76511
Jonathan S
Job Details: 11/08/2021
"Arrived on site for ice machine not powering on. Inspected unit and work area. Attempted to power on and no response. Pulled unit out and could hear water drain and unit powered on. Performed diagnostics mode and ran external drain pump and added water for unit to pump out and unit powered off with water free to drain. Found failed external drain pump.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/08/2021
Arrived on site for Dishes Not Drying - Dishwasher. Placed in diagnostics and got F8E2 and F6E2. Ran through diagnostics and completed all cycles until dishwasher went to drain. Dishwasher was not draining. Removed kick plate and drain pump was only humming. Checked connector to drain pump and it was fine. Ordering a new drain pump W10876537 to return and complete the repair. Also found drain hose didnt have a high loop. Corrected drain hose to have a high loop and still wouldnt drain water.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78717
David S
Job Details: 11/08/2021
Arrived on site for cooktop burners not heating properly. I inspected the unit and work area. I found the burners a little low. I turned the valve stems up about half a turn. I tested the burners and found them working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Canyon Lake, TX 78130
Andrew
Job Details: 11/08/2021
"Arrived on site to test unit for not draining, tested unit found dishwasher drain plug was not removed, removed plug tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near New Braunfels, TX 78130
Andrew
Job Details: 11/08/2021
"Arrived on site to test unit for excessive grease on cabinet, tested unit found unit missing damper door, and cut out of vent on cabinet is of center and needing to be cut properly, damper needs installed and sealed. Missing damper is causing unit to vent grease all over microwave and internally. Left damper with customer to have contractor install once cabinet and ducting is corrected. Job complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78724
Matthew
Job Details: 11/08/2021
Arrived onsite for washer not functioning. Upon inspection tested unit and found lid latch not functioning. Inspected latch and found harness to control not connected. Secured connector and tested. Unit is now functioning properly. Job complete
We serviced a
JENN-AIR RANGE
Model JIS1450DS1
Near New Braunfels, TX 78130
Andrew
Job Details: 11/08/2021
"Arrived on site to replace previously diagnosed console and control board, replaced parts tested unit to 350, unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVQ00
Near Georgetown, TX 78628
Lou
Job Details: 11/08/2021
"Arrived on site to inspect refrigerator not cooling and making a sputtering noise. Upon further inspection, I found the unit unplugged and the customer provided a video of the noise. When I removed the back cover, I found some paper caught in the condenser fan that was making the noise. Customer advised the unit was cooling, but due to the noise, they unplugged the unit. The paper was removed from the fan and the unit is cooling as designed.No water connections to the unit, job completed."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL02
Near Austin, TX 78723
Scott
Job Details: 11/08/2021
Arrived on site for door not closing properly . Found door not hitting left side interlock . Ordering interlock . Call to set return. ; ordrng 1 W11033422 (Inter lock)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/08/2021
"Arrived on site to test unit for not cleaning dishes, tested unit found F7E1 error, filling with water but wash motor not engaging, test voltage to motor, getting 120volts, recommended replacing sump and motor with control to fix issue, office to reschedule ; ordrng 1 W11416362 (Sump and motor assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KVEXVQ01
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/08/2021
"Arrived on site to test unit for no ice production and no water dispensing, tested unit found water line kinked on the back, reposition water line, water dispensing correctly, put ice maker into diagnostics, ice maker did not respond, cycled power to unit, tried putting ice maker into diagnostics still would not respond, replaced ice maker, tested unit,unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near San Marcos, TX 78666
Robert
Job Details: 11/08/2021
Arrived on call for complaint of not heating. At the time of service the oven working properly.
We serviced a
GE RANGE
Model JGBS07PEH2BB
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/08/2021
"Arrived on site for range not heating up to preheat temperature. Put unit in standard bake mode at 350? while measuring temperature with a thermal K coupling. Found unit reached preheat temperature. Found average temperature at 369?. Calibrated down to clicks/ -20?.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Luis
Job Details: 11/08/2021
"Arrived on site for no ice. Removed ice bin found icemaker tray stuck in harvest position,ran diagnostics ice box fan passed,ran icemaker test failed. Replaced icemaker ran harvest test passed,ran fill test passed."
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near Waco, TX 76708
Jonathan M
Job Details: 11/08/2021
"Arrived on site for a washing machine that has no power. Inspected unit and work area. Tested voltage to the unit and found 4 V AC coming through the neutral circuit to ground. Found 113.8 V coming through L1 to ground. Checked voltage going to the UI and found proper voltage.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5DHAXVQ00
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/08/2021
"Arrived on site for a refrigerator that?s not freezing in the freezer section intermittently. Inspected unit and work area. Took a temperature of the freezer but soon as I arrived on site and found the freezer at 5?F. Removed evaporator cover and found no evidence of any defrost issues. The customer advised that the unit would cool but then would completely defrost itself before refreezing causing his ice to clump and not be able to dispense. They advised that they have lost food multiple times due to this issue. I checked the condenser coil?s and found them completely covered in Lent. I asked the customer the last time that they had cleaned the condenser coil?s and he advised that he didn?t remember. Cleaned off the condenser coil?s and went to the back of the unit. Found the compressor extremely hot to touch most likely due to inability of the unit to re-circulate air through the condenser coil?s and overheating the compressor. The compressor did kick on after a few minutes. I advised the customer to unplug the unit for a few hours to allow the compressor and refrigerant to cool before running the unit again. With as much lint removed from the condenser coil?s, I advise that they would continue to have this issue if they did not allow the unit to cool down properly first. Customer will leave the unit unplugged for several hours before continuing to cool the refrigerator and freezer. The unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model KODE500EBS05
Near Round Rock, TX 78665
Taylor M
Job Details: 11/08/2021
"Arrived on site to replace previously diagnosed thermostats and fuse, upon arrival i gained access to the unit and leveraged the lock to gain access to remove the door and take the unit out of the wall, we gained access behind the console and confirmed the fuse was bad, we replaced the fuse and now the unit is operating properly as designed, job complete."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Waco, TX 76710
Jonathan M
Job Details: 11/08/2021
"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised the unit is going off balance on every load and will not finish the cycle in any spin. Tested the unit and confirmed the customers complaint. Found the basket was wobbling from side to side. Went to remove the agitator and could not remove the agitator with a crowbar, flat head screwdriver?s, or a dryer belt. Unit will need a full rebuild for repair including gearcase, tub, basket, filter, hub, screws, washplate, and cam. Please contact the customer at authorization has given for a return date due to out of stock and PSP items.; ordrng 1 WP8533928 (screw) and 1 CNOTE (TWO MEN TWO HOURS) and 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11089264 (filter) and 1 W11219115 (TUB) and 6 WP8533953 (screw)s"
We serviced a
GE REFRIGERATOR
Model GFE28HSHGSS
Near Oglesby, TX 76561
Jonathan M
Job Details: 11/08/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced paddle assembly and user interface and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Copperas Cove, TX 76522
Al
Job Details: 11/08/2021
"Arrived on site for washer not completing cycles. Ran diagnostics and found no error codes and unit functioning properly. Customer advised she would set the unit on Normal wash, come back and the rotary dial would be set to rinse and spin. She suspects someone in the residence is changing the settings before the load can complete. I advised the customer to purchase a surge protector due to the recent storm surges in the area that could possibly be contributing to the issues. I also calibrated the unit. Unit functioning properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/08/2021
"Arrived on site to install previously diagnosed part. Removed door and installed new door. Tested UI, both dispensers and fridge is working as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model EED4400VQ0
Near Killeen, TX 76549
Al
Job Details: 11/08/2021
"Arrived on site for dryer taking too long to dry. Turned unit on and it tumbled and heated. I accessed the exhaust confirmed the temperatures were reaching 155 plus and cycling down, then up again. Customer did have approximately 4 feet worth of corrugated pipe behind dryer possibly causing the drying issues. Order the timer for return services due to complaint. Needs more work ; ordrng 1 WP8299778 (TIMER)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 11/08/2021
Arrived onsite and found unit had had a blower clog causing loud operation. Cleared clog while onsite and began to operate normally with good airflow. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Waco, TX 76705
Jonathan M
Job Details: 11/08/2021
Arrived on site for a dishwasher that has a broken piece on the upper rack. Inspected unit and work area. The customer advised that they are unable to raise or lower their left side of the rack because the button won?t come up to allow it to change position. Confirm the customers complaint and replace the adjuster. Tested the unit and the unit is working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM7
Near Robinson, TX 76706
Jonathan M
Job Details: 11/08/2021
Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. Found the interior lights on but nothing actually running. The customer advised that his user interface has become nonresponsive. How?s your press any other buttons on the user interface all the lights came on but nothing would show the UI was actually working. Unit will need a new user interface for repair. ; ordrng 1 W10740217 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Georgetown, TX 78633
Lou
Job Details: 11/08/2021
"Arrived on site to inspect refrigerator freezer not cooling and unit making loud noise. Upon further inspection, customer advised they found ice on the back wall of the FC section. I checked the FC section evap cover and found ice on it and ice on the bottom of the FC section. I removed the evap cover and found a block of ice at the top right corner of the evaporator on the cap tube and suction lines. Using my steamer, I removed the ice and tested the FC defrost in diagnostics. Defrost bimetal is showing to be open and the defrost element is working. I removed and replaced the FC evap harness/bimetal and retested and unit is operating as designed. In test 7 of diagnostics, I changed the defrost time to 2 (8 hours). No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISPOSAL
Model 5-84A
Near Austin, TX 78726
David Z
Job Details: 11/08/2021
Arrived on site to follow up on recent disposal install. Removed knockout so unit can drain. Tested and verified dishwasher is draining now. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Waco, TX 76707
Jonathan M
Job Details: 11/08/2021
Arrived on site for a washing machine that is not allowing hot water to come in to the unit. Inspected unit and worked area. Confirmed the customers complaint and found that the unit was only pulling in lukewarm water. Checked the range the thermistor and found it within range. Was able to pour hot water from the hot water valve one in diagnostics. According to the text you told me to replace the control. Replace the control and ran it through a calibration cycle. The unit still has the same affect. When ahead and replace the valve with the thermistor just in case and tested the unit the unit still would not pull in hot water during a hot water cycle. Spoke to PR and was advised to order the temperature selector knob. .; ordrng 1 WPW10285518 (cycle select switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dripping Springs, TX 78620
Robert
Job Details: 11/08/2021
Arrived on call to replace previous diagnosed part. After installation test operation all functions working properly.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS
Near Austin, TX 78759
David S
Job Details: 11/08/2021
Arrived on site for vent hood filters being stuck. I found the latches still screwed in place from shipping. I removed the screws and found the latch not moving freely. I found the brackets bent. I reshaped the gasket brackets and they are now working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78759
David S
Job Details: 11/08/2021
Arrived on site for oven console freezing. I inspected the unit and work area. I found the unit running version 7.0 the most update version per techline is 16.0. The console sent with me was used in the box. I am ordering a new console. The office will reschedule. ; ordrng 1 W11296171 (Console)
We serviced a
GE WASHER
Model GTWP1800D1WW
Near Killeen, TX 76542
Tyler
Job Details: 11/08/2021
Arrived on site for washer needing previously diagnose rebuild. Upon arrival installed previously diagnosed parts. Reassembled and tested unit. Found no leaks during tests and unit functioning as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIO18NNXS2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/08/2021
Arrived on site to diagnose an ice machine that is leaking. Found water valve cracked and replaced valve. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, TX 78717
David S
Job Details: 11/08/2021
Arrived on site to install previous diagnose door. I gained access to and replaced the door. I found on the old door where the gasket and plastic liner are separating. I reassembled the unit and ensured everything is sealing properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Lou
Job Details: 11/08/2021
"Arrived on site to inspect dishwasher not sitting flush. Upon further inspection, I found the mounting bracket had come unattached from the tub. I reattached the brackets and leveled the unit. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ6
Near Leander, TX 78641
Kayman
Job Details: 11/08/2021
Arrived onsite for microwave with hood light not turning off. Upon inspection I confirmed the complaint. I accessed the nearness to the socket and found a small burnout on the connector. No plastic melted just soot. The customer stated the light went out and now with the replacement it will not turn off. I found the replacement is a LED bulb. I advised that this bulb will not turn off due to a mis match with that style bulb and main control. I replaced the main control due to the burnout and symptoms described. I tested the unit and it is working as designed. I advised the customer replace the bulbs with a halogen bulb part#8206232A job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Leander, TX 78641
Justin
Job Details: 11/08/2021
"Arrived on site for a dryer making a loud screeching noise. Upon arrival the customer stated the sound occurs every time they run it. I ran the unit several times with a load of clothes and could not replicate the noise. I gained access to inside the unit and found the belt, wheels, and pulley all in good condition. I found the felt around the tub intact as well. Upon further inspection I found the unit with significant lint build up in the interior. I cleaned the lint with my dry vac and informed my customer on this. I assembled the unit and tested it again. The unit is still working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Kyle, TX 78640
Kevin
Job Details: 11/08/2021
"Arrived on site and found error code F6E6, water below 84 degrees will turn off heater. Ran diagnostics and unit passed all tests. Sent video to claims/AHS. Cleared error code and advised customer about running some hot water in kitchen sink before starting dishwasher. Unit functioning as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78717
David S
Job Details: 11/08/2021
"Arrived on site for fridge leaking. I inspected the unit and work area. The customer showed me the filter housing is leaking. I found a pool of water in the housing cover. I I inspected the housing and filter. I did not see any noticeable damage. I am ordering the housing, Fill line and reservoir to complete the repair. ; ordrng 1 W11194438 (Filter housing) and 1 W11168758 (Reservoir) and 1 W11209890 (Water line)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78664
David S
Job Details: 11/08/2021
Arrived on site for dishwasher not working. I inspected the unit and found fault codes f8e4 overfill/ switch open f10e5 leaking from diverter. I inspected the heating element and found it in good condition. I inspected the float switch and found it missing the connector latch. I reconnected the float switch. I put the unit into a diagnostics cycle and found it would stop when the connector backed out. I am ordering a float switch to complete the repair. ; ordrng 1 W11545764 (Float switch)
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW0
Near Bastrop, TX 78602
Matthew
Job Details: 11/08/2021
Arrived onsite to replace previously diagnosed parts. Accessed washer and disassembled. Found faulty drain pump. Replaced failed drain pump. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Andice, TX 78628
Lou
Job Details: 11/08/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the vent fan, control and sump/motor assembly failures, I removed and replaced the all parts mentioned and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QJB00
Near Austin, TX 78734
Brandon
Job Details: 11/08/2021
"Arrived on site for customer complaint of gasket not sealing and causing condensation, found gasket needed to be formed, formed gasket, unit tested good."
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Austin, TX 78738
Brandon
Job Details: 11/08/2021
"Arrived on site for customer complaint of unit making a noise during spin cycle, found noise coming from the shocks, ordering shocks. ; ordrng 4 W11545322 (Shocks)s"
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Austin, TX 78746
Kevin
Job Details: 11/08/2021
"Arrived on site and replaced wash plate, attempted to run diagnostic cycle and found motor will not run and is giving F7E8, F7E9, F7E6 error codes. Will need to rebuild washer motor assembly again, after replacement techline should be called to report multiple failed parts. ; ordrng 1 W10915700 (Stator) and 1 W10734521 (Slider assembly) and 1 W10754448 (Clutch) and 1 W11409746 (Harness) and 1 W10915701 (Rotor) and 1 W11400681 (Control)"
We serviced a
MAYTAG WASHER
Model MHW6000AW0
Near The Hills, TX 78738
Brandon
Job Details: 11/08/2021
"Arrived on site for customer complaint of F9E1 error code and unit not finishing cycles, I cleaned out drain filter and ran diagnostic test cycle, unit passed all tests and drained properly.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Kayman
Job Details: 11/08/2021
"Arrived onsite for wall oven not heating to temp. Upon inspection I found PX1-1 to PX3-2 showing 250Vac while bake was cycling. I found the same at PX3-2 to PX4-2. I found 125vac from PX3-2 to neutral. I checked the broil element and it showed open with the bake element showing 20 ohms. I found the UI not responding to touch and you have to press very hard to get a reaction. I am ordering the broil element, main control and console to complete the repair. Office to R/S ; ordrng 1 WPW10260252 (Broil element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Uhland, TX 78640
Jacob
Job Details: 11/08/2021
"Arrived onsite for unit not washing. Tested the unit and heard no water enter the unit. Upon further investigation, found that the water was never turned on for the unit to fill. Turned on the water from under the sink. Tested the unit. Unit filled with water. Unit passed with no issues. No leaks at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78723
Scott
Job Details: 11/08/2021
Arrived on site for leaking dishwasher. Found vent housing cracked . Ordering housing . ; ordrng 1 W11228135 (Vent)
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Austin, TX 78759
David Z
Job Details: 11/08/2021
"Arrived on site to diagnose refrigerator not making any ice. On arrival checked icemaker and found a sheet of ice under the shelf in the FC. Removed evap cover and found an ice formation behind the panel due to fill tube issue. Found the fill tube was shoved into the fill bucket so tight that water was shooting out the slit in the top of the fill tube. Sliced off a small amount of tube to allow the icemaker to fill properly and removed some of the ice. Due to how thick the ice was I advised the customer on unplugging the unit for 24 hours to allow that ice to melt. I did test and found the icemaker is filling now, but slowly, so there is still likely some ice in the line. Advised customer to follow up with us if the icemaker isnt producing after they plug it in and we can change out the valve and fill tube. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Cedar Park, TX 78613
Justin
Job Details: 11/08/2021
I arrived on site to install previously diagnosed parts. I installed the new valve and then tested the unit. I found the water reservoir now frozen. I cleared the reservoir. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Smithville, TX 78957
Matthew
Job Details: 11/08/2021
"Arrived onsite for refrigerator not cooling. Unit is stand alone fridge. Upon inspection found unit at 45-50 degrees. Disassembled unit and found ice ball at top right corner of evaporator. Unit has sealed system issue. Unit will need compressor, evaporator, dryer and valve replacement.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS01
Near Austin, TX 78749
Leonardo
Job Details: 11/08/2021
Arrived on site to replace console. Replaced console and tested unit. All buttons on keypad work as designed. unit test good. Job complete
We serviced a
GE DRYER
Model GTD72EBPN0DG
Near Meadowlakes, TX 78654
Justin
Job Details: 11/08/2021
"Arrived on site for a dryer that was not heating. Upon arrival the customer stated at first the unit was completely unresponsive, and they reset the breaker and the unit would then turn on. Although, the unit would not heat. I tested the unit and found no heat at all. I checked voltage at the wall and terminal block. Both were good. I then gained access to the inside of the unit and found the purple heater wire burned off. Per the GE service bulletin the wire needs to be replaced with a specific wire kit and the element.
We serviced a
WHIRLPOOL DRYER
Model CSP2860TQ0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/08/2021
"Arrived on site to install previously diagnosed part. Removed belt switch and installed new belt switch. This commercial model must have the door switch connected in order to test the motor. At first I couldnt get the dryer to turn on, but after connecting the door switch to test the dryer it began running and heating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Austin, TX 78731
David Z
Job Details: 11/08/2021
"Arrived on site to diagnose refrigerator that was making loud noises when dispensing water. Ran unit and could hear almost a jackhammer like sound coming from the unit. Customer showed me that if they push on the filter housing or tinker with the filter or remove it, the noise stops. Recommended replacement of filter housing, sounds like seal / valves are failing and causing airation and noise.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS04
Near Georgetown, TX 78628
Lou
Job Details: 11/08/2021
"Arrived on site to inspect oven leaking air and microwave turntable not working. Upon further inspection, I tested the microwave with a cup of water and when I pressed start, the turntable did not turn unless I pressed the turntable on/off key. I checked turntable settings in the settings mode and found it turned off in settings. Turned it back on and retested and it is operating as designed. Customer advised the oven is releasing hot air from under the door. I advised the unit cooling fan vent is directly under the door and tested the oven on Bake at 350 degrees. I demonstrated to the customer the air coming out from under the door. I inspected the oven door gasket and found it good as I was able to reform it.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Georgetown, TX 78626
Taylor M
Job Details: 11/08/2021
"Arrived on site to diagnose microwave not starting but with power, upon arriving to the unit I gained access and found that the unit has no power, I gained access to the wall and verified voltage and polarity and found it to be good, I gained access to the microwave and found that the fuse is open and needs to be replaced, likely due to grease build up. ; ordrng 2 W10138793 (Fuse)s"
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Wimberley, TX 78676
Robert
Job Details: 11/08/2021
Arrived on call for complaint of not fully drying. Air flow good temperature good ordered sensors ; ordrng 2 WP3387223 (Sensor)s and 1 WP8577274 (Thermistor) and 1 W11491477 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FVSS0
Near Austin, TX 78746
Kevin
Job Details: 11/08/2021
"Arrived on site and found control panel buttons not responding.
We serviced a
MAYTAG WASHER
Model SAV405DEWW
Near Georgetown, TX 78626
Tyler
Job Details: 11/08/2021
Arrived on site for washer leaking and not spinning. Upon arrival confirmed complaint it found unit still spinning. Found cause of no spin was lid switch being faulty. After further testing found water leaking from both tub assemblys and trans.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Georgetown, TX 78628
Kayman
Job Details: 11/08/2021
"Arrived onsite for washer making a loud screeching or grinding noise in spin. Upon inspection I found the unit un installed in the garage. I lifted the unit and inspected the gearcase. I found the cam, and pulley on the motor damaged and the belt shredding. I found yellow oil all over the cam. I attempted to remove the wash-plate but found it seized to the gear case. I spoke to CS and he advised ordering the gear case, basket, tub, washplate, hub, hub screws, filter, filter screws, belt, cam, actuator, and motor with 2 technicians and weighed for 2 hours for a full tub job. I also found the lid cracked badly so I will replace that as well. Office to R/S once authorization is granted. ; ordrng 1 W11117421 (Lid) and 1 WPW10006384 (Belt) and 1 W10752719 (Basket) and 1 W10528947 (Hub) and 6 WP8533953 (Hub screw)s and 1 WPW10215093 (Filter drain) and 2 WP8533928 (Screw filter)s and 1 W11219115 (TUB)"
We serviced a
MAYTAG WASHER
Model MHW6000AW1
Near Salado, TX 76571
Tyler
Job Details: 11/08/2021
Arrived on site for washer with a locked door and not operating correctly. Upon arrival confirmed complaint. Was able to unlock door manually from door latch assembly. Afterwards I restored power and found F8e1 error. Tested inlet calve in diagnostics but found no issue. (Also found unit in flood mode upon initial start up) after further tests I found drain pump starting to fail slowly. ; ordrng 1 WPW10605427 (Drain pump) and 1 Cnote (Please read Tg att. Note)
We serviced a
KENMORE REFRIGERATOR
Model 106.5179341
Near Manor, TX 78653
Wesley
Job Details: 11/08/2021
Arrived onsite and found shorted icemaker and repaired unit by replacing icemaker. Advised customer on repair. Advised customer on the repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Georgetown, TX 78626
Tyler
Job Details: 11/08/2021
Arrived on site for refrigerator with stuck/misaligned door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Buda, TX 78610
Kevin
Job Details: 11/08/2021
Arrived on site and found unit not defrosting. Replaced damper and thermistor. Advised customer to let unit defrost by unplugging for at least one day. If issue continues we will need the HV control board - W11558182
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pflugerville, TX 78660
Wesley
Job Details: 11/08/2021
Arrived onsite and found evidence of a clogged drain extension. Ordering drain tube and evap cover and pan if needed. Off ice to reschedule. ; ordrng 1 W11256332 (Evap cover) and 1 W11457241 (Evap pan) and 1 W11084807 (Tube)
We serviced a
MAYTAG RANGE
Model MGR7662WQ2
Near Leander, TX 78641
Kayman
Job Details: 11/08/2021
Arrived onsite for range with oven not igniting. Upon inspection I found the unit seemingly igniting as designed. I ran bake multiple times before I was able to recreate a failure. I found the ignitor would intermittently not spark when called for. Gas would release but no spark. I could hear the spark or clicking.The customer agreed so I replaced the part and tried to recreate failure. I was not blue to get the unit to fail and it is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB2
Near Manor, TX 78653
Wesley
Job Details: 11/08/2021
Arrived onsite and found unit underside light circuit failed from split component on the control
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78754
Wesley
Job Details: 11/08/2021
Arrived onsite and found washer making scraping sound while spinning. Advised gained access to tub and found underwire caught in the basket. Removed obstruction and found unit to be operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78746
Kevin
Job Details: 11/08/2021
"Arrived on site and found washer is in a spa. This is not a commercial grade appliance, and warranty is voided, due to commercial usage. Found Gearcase is failing, washer will need a complete rebuild.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS1
Near Manchaca, TX 78652
Jacob
Job Details: 11/08/2021
"Arrived onsite to replace the bake element to the unit. Replaced element. Tested the unit. Unit did get hot once again, how ever the unit did take a while to get up to 350. Ordered a sensor. Needs authorization before returning. Ordered part. Office to reschedule ; ordrng 1 REQUEST (AUTHORIZATION ) and 1 WPW10181986 (sensor)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Austin, TX 78704
Jacob
Job Details: 11/08/2021
Arrived onsite for unit not draining. The head of maintenance said that the unit is working as it should and remain with no issues. He did see the error codes. Couldn?t test the unit as it was not hooked to test. Went ahead and ordered the timer. Office to reschedule ; ordrng 1 W11334214 (TIMER)
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near San Marcos, TX 78666
Robert
Job Details: 11/08/2021
Arrived on call for complaint of door locked. Found door locked and drain pump running. Was able to get door open and pump to stop. Ran test load and got communication error.
We serviced a
ROPER DRYER
Model RED4516FW0
Near Austin, TX 78729
David Z
Job Details: 11/08/2021
"Arrived on site to diagnose dryer that was not heating. Ran unit and found no heat. Checked lint screen and felt no suction. Checked safety devices and found high temp cutoff open.Verified with customer present that unit is heating, and also showed them the failed airflow reading. Advised repair can not be warrantied due to clogged vents and to avoid unit usage until vents are cleaned.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Georgetown, TX 78628
Kayman
Job Details: 11/08/2021
Arrived onsite to install previously diagnosed parts. I installed the tub ring and tested the unit in spin. The unit is working as designed at this time and seems to be perfectly balanced. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrb322dmbw00
Near Bastrop, TX 78602
Scott
Job Details: 11/08/2021
Arrived on site for fresh food section cooler than normal. Freezer temp normal. Found frost build up in air channel . Fan and dampener are working . Ordering rails . No water leaks detected at time of service. Call to set return ; ordrng 2 WPW10120018 (Rails)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near San Marcos, TX 78666
Robert
Job Details: 11/08/2021
Arrived on call to replace previous diagnosed part. After installation test operation. Ran test 57 pass check codes none and checked bucket location and level.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
David S
Job Details: 11/08/2021
"Arrived on site for ice build on the top right of the fridge. I inspected the unit and work area. I found ice build up in the top right corner of the freezer door. I tested the door tracks and found the, pulling the door closed as designed. I found the fc fan not turning off when the door is opened and the light not coming on. I tested the switch and nothing changed. I forced the unit through a defrost and found the defrost heater coming on but the fc fan still running. I power cycled the unit and retested it. The fc switch now works and the light comes on. I put the unit back through a defrost, and found the fc fan turning off during defrost now. I spoke to the customer about the unit possibly needing a hv control. I told the customer that sometimes they need to be power cycle like computers to let the controls to reset. If they call back for the same issue they will need an hv control.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78721
Scott
Job Details: 11/08/2021
Arrived on site for dryer not heating properly. Ran temp and air flow test . Found air restriction. Vent tube is crushed . Recommended having vent tube replaced .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78747
Kevin
Job Details: 11/08/2021
"Arrived on site and found door gasket peeling off. Installed new door gasket and tested unit. Unit tested good, no water leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Round Rock, TX 78681
David S
Job Details: 11/08/2021
Arrived on site for oven not heating. I inspected the unit and work area. I tested the oven and found the ignitor not coming on. I gained access to the ignitor connector and found the ignitor showing 15 Mohms. I tested voltage to the ignitor when calling for heat and found 120 vac. I installed a new ignitor and tested the unit. It preheated to 350 when set and cycled an average of 353 degrees. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78704
Jacob
Job Details: 11/08/2021
Arrived onsite for unit having some water left over in the unit. Let customer know that water at the bottom of the unit is normal as it keeps the seals moist and that if there is water left in the unit on the walls is normal until the customer decides to use rinse aid and it will help with all drying issues. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Austin, TX 78723
Scott
Job Details: 11/08/2021
Arrived on site for unit not shutting off . Talked to tenent . Timer doesnt advance and not getting hot when drying . Checked voltage at terminal block . Found one leg of power dropping off . Recommended having electrician check outlet and breaker . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Dripping Springs, TX 78620
Luis
Job Details: 11/08/2021
Arrived on site for no ice. Diagnosed a defective icemaker unit will need a new icemaker ; ordrng 1 WPW10300022 (IcemKer.)
We serviced a
KITCHENAID MICROWAVE
Model KMBP107ESS03
Near Lakeway, TX 78738
Leonardo
Job Details: 11/08/2021
Arrived on site for unit not closing correctly. Tested unit and found customer was holding back on handle and not letting handle make correct contact with door switches. Advised customer to let door close completely and not hold back handle allowing the door to securely connected with door switches. Tested unit and it works as designed. Job complete
We serviced a
KENMORE DISHWASHER
Model 665.14753N511
Near Georgetown, TX 78628
Lou
Job Details: 11/08/2021
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I pressed the cancel button to turn the drain pump on and I could hear it humming, but not draining the water. I removed the drain pump and found a piece of glass in the drain area. Removed the debris and tested the drain pump and it is operating as designed. No water leaks observed during service, job completed."