We serviced a
GE DRYER
Model GTDP220EF1WW
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/21/2021
"Arrived on site to test unit for constantly blowing fuses. Found the blower wheel was clogged with lint and items left in pockets. Clog was causing blower motor to seize and blow fuses. Cleared venting and replaced fuse. Tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Blanco, TX 78606
Brandon
Job Details: 04/21/2021
"Arrived on site for customer complaint of unit not starting a cycle, found failed lid latch, I replaced latch, unit tested good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model RT18DKXFW01
Near Austin, TX 78759
Scott
Job Details: 04/21/2021
Arrived on site for water leaking into fresh food section from freezer . Unit is cooling and defrosting properly . Found drain tube has collapsed and backing up water when unit goes into defrost . No other leaks found at time of service . Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS01
Near Austin, TX 78738
Robert
Job Details: 04/21/2021
Arrived on job for complaints of lower oven not working. Found the thermostat for lower oven open. Replaced thermostat and test. Oven working properly.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW1
Near Salado, TX 76571
Wesley
Job Details: 04/21/2021
Arrived onsite and replaced electronics. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
GE REFRIGERATOR
Model GTW335ASN0WW
Near Waco, TX 76705
Al
Job Details: 04/21/2021
"Arrived on site to install previously ordered part.Confirmed the failure, removed and replaced the drain pump and unit tested as designed.Job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG540H0ES0
Near Austin, TX 78745
Leonardo
Job Details: 04/21/2021
Arrived on site to test unit for carbon monoxide detector going off. Test unit and all flames are normal blue no yellow. Numbers are normal found some Chemicals in oven making flame turn orange. Advised customer to not use any chemicals in oven job complete.
We serviced a
WHIRLPOOL RANGE
Model RF362LXTS2
Near Harker Heights, TX 76548
Wesley
Job Details: 04/21/2021
"Areived onsite and found all functioning as designed, however unit would throw f3e2 and burn food. Indicating a stuck relay type problem. Ordering control and returning with sensor to complete repair. Advised customer on service plan. ; ordrng 1 W10840298 (Control)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Crawford, TX 76638
Jonathan
Job Details: 04/21/2021
"Arrived on site for a washing machine that?s not completing cycles. Inspected unit and work area. Customer advised that her unit goes off balance fairly frequently and when they try to stop it to rearrange close the unit will stay in a locked state and won?t turn off or unlock the lid. Placed unit and service diagnostics and found an F7E0 (loss of power) error code. Around the unit through an auto test and the unit went through every portion of the diagnostic cycle. However, 15 seconds into the spin, there was a screeching sound and the unit stopped. The unit begin to flash an F6 E3 (ACU cannot hear MCU) error code. Ordering main control and user interface facia. Office will need to contact customer about return date due to out of stock, PSP, and exparts.; ordrng 1 W11419171 (CONTROL) and 1 W11478526 (UI FACIA)"
We serviced a
ELECTROLUX REFRIGERATOR
Model E23CS78EPS0
Near Harker Heights, TX 76548
Wesley
Job Details: 04/21/2021
Arrived onsite and found unit operating as designed with proper temps. Customer was concerned with ice cream not being as frozen hard as they are accustomed to. Advised customer that temps were 5 and 38f in the freezer. Advised customer to reach out if they are able to determine a temperature issue with external thermometer.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104DSS0
Near Kempner, TX 76539
Tyler
Job Details: 04/21/2021
Arrived on site for dishwasher needing a previously diagnosed sump assembly. Upon arrival confirmed unit wouldnt allow proper diverter movement. Installed sump assembly then reassembled and tested dishwasher in normal operation cycle. Unit ran as designed with no leaks. Call complete
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFZ00
Near Hillsboro, TX 76645
Jonathan
Job Details: 04/21/2021
"Arrived on site for a refrigerator that?s having a hard time making rice. Inspected unit and work area. Placed unit in service diagnostics and found all tests running as designed. The customer advised that the unit will not make ice for days at a time before making several batches and after a few days, the unit will stop making ice. She advised that she can turn the icemaker off and back on after 10 seconds in the unit will start making ice again. Went ahead and replaced ice maker assembly and tested unit. Unit began to harvest and fill as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near China Spring, TX 76633
Jonathan
Job Details: 04/21/2021
"Arrived on site for refrigerator that won?t make ice. Inspected unit and work area. The customer advised that she has multiple issues with this unit and the ice was just one of them. She advised that the unit is not illuminating in her freezer or refrigerator sections. I ran the unit through diagnostics and checked the ice level sensor and thermistors. Both checked good. Checked icemaker error codes and found in E2 for a motor lost position. Attempted to harvest the icemaker and found the icemaker not turning. Replaced the icemaker and tested unit. Unit began working as designed. Once you replace the freezer module with a truck stock module. However, found the existing module had been pushed out of the connector due to foam expansion. Attempted to chisel out the excess foam and reconnect the connector. Was unable to reconnect the connector. The connector was completely pushed to the back of the housing and was unable to be removed. Didn?t could not find any exposed wiring to splice off the connector. I called tech line and spoke to Adrian SR# 7730570001. He advised that based on my information,Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near China Spring, TX 76633
Jonathan
Job Details: 04/21/2021
Arrived on site for a dishwasher that?s not washing dishes properly. Inspected unit and work area. Tested unit and found an F6 E4 float witch open) error code. Ran the unit through a diagnostic test in the unit ran as designed. The customer tested the unit in a normal wash cycle I was on another unit and we found the unit not recirculating the water. Tested resistance through the fuse on the control and found it out of range. Replaced control and tested unit. Unit still would not wash in normal wash or express wash cycles. Replaced pump and motor and tested unit. Unit began working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Woodway, TX 76712
Al
Job Details: 04/21/2021
"Arrived on site and inspected dishwasher draining issues. Confirmed the complaint and found the wire at the drain pump wasnt inserted properly causing the error.Inserted it and inserted it properly, tested the unit and unit tested as designed.Customer satisfied.Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Waco, TX 76710
Al
Job Details: 04/21/2021
"Arrived on site and inspected dryer door issues. Removed the packing tape, pressed power and start and the unit works as designed.No error codes were displayed Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Waco, TX 76708
Al
Job Details: 04/21/2021
"Arrived on site to inspect screeching noises.Ran diagnostics and found NO error codes and unit tested as designed. customer to wash a load of towels to try and get the unit to make the annoying noises and couldnt duplicate the noise.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Temple, TX 76502
Wesley
Job Details: 04/21/2021
Arrived onsite for thin ice production but a full bin. Found unit needed to be cleaned for optimum ice sheet size retention. Replaced filter with customer stock. Advised customer on findings. All checks good.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78738
Robert
Job Details: 04/21/2021
Arrived on job to replace previously diagnosed part. After replacement test operation knob not working and start button not working. Called tech line and they said replace lid lock. BC only ; ordrng 1 W10810403 (lid lock assy)
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120EBS6
Near McGregor, TX 76657
Al
Job Details: 04/21/2021
Arrived on site to inspect microwave that popped and tripped the breaker.I plugged the unit in after checking proper wiring of the outlet.Tested the unit with 2 minute water cup test and unit tested properly.Customer even set the unit to heat for approximately 5 minute in 30 second intervals and even turned on all of the gas burners on the range located underneath the microwave and added boiling water and unit still preformed as designed without errors.I photographed the unit with all burners on and attached them to the notes.JOB COMPLETE
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Niederwald, TX 78640
Leonardo
Job Details: 04/21/2021
Arrived on site to test unit for not heating. Test all switches and all switches test good. Will order new high voltage. Ordering new capacitor and new diode and magnetron office to reschedule ; ordrng 1 W10850446 (Capacitor) and 1 W1125646 (Diode) and 1 W11493410 (Magnetron)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Andice, TX 78628
Tommy
Job Details: 04/21/2021
Arrived onsite for dishwasher top rack coming out. Upon arrival found unit adjusters and stopper were damaged. Replaced both and tested top rack. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78733
Brandon
Job Details: 04/21/2021
"Arrived on site to replace sump, part was damaged inside inside box, ordering part. ; ordrng 1 W11087376 (Sump assembly) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78741
Richard
Job Details: 04/21/2021
Arrived onsite for the range is damaged.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78645
Lou
Job Details: 04/21/2021
"Arrived on site to inspect cooktop flames. Upon further inspection, customer pointed out that the countertops were cracked in the front left and right corners (photos) and the flames are too high. I tested all burners and found all burner flames too high. Customer advised that they are on Propane. I inspected the regulator and found it was converted to propane. I inspected all of the burner orifices and found none of them had been converted. I removed and replaced all orifices with the correct propane orifice and tested and adjusted flames. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Smithville, TX 78957
Richard
Job Details: 04/21/2021
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Georgetown, TX 78626
David S
Job Details: 04/21/2021
Arrived on site for range panel being damaged. We inspected the range and found the dent in the vent panel. We replaced the panel and inspected the unit. It is working as designed. Job complete.
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Round Rock, TX 78681
David S
Job Details: 04/21/2021
Arrived on site oven bake not working. We inspected the unit and work area. We tested the bake and found it not coming on. We gained access to the bake element and found it broken. We tested voltage from the control to the bake element and found good voltage. We turned the breaker off. We spoke to the customer about the oven needing a bake element. I am ordering the bake element and the thermal fuse just Incase. The customer asked about their dishwasher. I diagnosed the dishwasher on job.The office will reschedule when we have an eta on the parts.; ordrng 1 WP8304452 (Thermal fuse) and 1 WPW10207398 (Bake element)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS5
Near Kyle, TX 78640
Richard
Job Details: 04/21/2021
Arrived onsite for the microwave light not turning off. Replaced control board and microwave tested properly and light works properly. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78757
Scott
Job Details: 04/21/2021
"Arrived on site for lights out and ice in freezer . Found led drive board out . Frost build up to door being left open ,door is sealing properly . Cleaned out frost and replaced led board .
We serviced a
WHIRLPOOL WASHER
Model WTW5300VW2
Near Austin, TX 78731
Kevin
Job Details: 04/21/2021
"Arrived on site and replaced temperature switch diagnosed on previous visit, after replacement washer will now after approximately 12 seconds of filling with cold water switch over to hot water. However hot water is barely trickling in. Removed valves and found hot water screen has calcium buildup on it. Coldwater screen is broken/punched through. Took one picture. Recommended replacing valve as well. After reassembling still sound hot water is weak. Disconnected water supply houses again and took a short video showing hot water pressure is weak from the source. A plumber will be needed to address this part of the problem. Although homeowner has left the home the nanny took a video of my video to further explain the situation.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Cedar Park, TX 78613
Justin
Job Details: 04/21/2021
Arrived on site for a washing machine not finishing cycle. Upon arrival the customer stated that the unit would skip the sense and wash and go straight to fill. She found that the water level just keeps rising as if it is not sensing correctly and gets considerably to high. I put the unit into diagnostics mode and found stored error code F7E1 for basket speed fault. I then ran a diagnostics cycle and it did not agitate or spin and could only hear the motor hum. I then activated the manual spin and the same happened. I can freely rotate the tub. I gained access to the bottom of the unit and it looked visually good. I gained access to the main control and found on j-2 connector when testing shifter and windings the voltage dropped. I found the j-2 harness ohmd out good indicating a good shifter. I then checked the main control and at j-12 12+VDC was not present. These both indicate a bad control. I checked voltage at the wall and I was good. Ordering main control for the repair. ; ordrng 1 W11498797 (Control) and 1 W11395618 (Capacitor)
We serviced a
MAYTAG DISHWASHER
Model MDBH968AWS3
Near Austin, TX 78752
Matthew
Job Details: 04/21/2021
Arrived onsite for dishwasher making grinding sound and poor washing. Upon arrival put unit in diagnostics and found no stored error codes. Ran diagnostics cycle and all passed. Upon further inspection found lower rack wheels are broken allowing the rack to sit lower than normal and stopping the spray arm from turning freely. Recommended replacing wheel to prevent issues Office to reschedule when parts arrive. ; ordrng 4 WP99003149 (wheel)s
We serviced a
KITCHENAID OVEN
Model KEMC378KSS04
Near Cedar Park, TX 78613
David
Job Details: 04/21/2021
"Arrived on site to install previously diagnosed parts to resolve non heating microwave. Replaced fuse, cap mag and diode. Retested unit and for door error. Found main fuse had blown when power was restored. Need to replace main fuse to confirm repair. Ordered main fuse. ; ordrng 1 WPW10017410 (Large Fuse)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Matthew
Job Details: 04/21/2021
Arrived onsite to replace previously diagnosed parts. Replaced sump and motor and dispenser. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Georgetown, TX 78628
David S
Job Details: 04/21/2021
Arrived on site for wall oven being out of range. We inspected the unit and work area. We ran a temp test on the unit and found it preheating too 400 degrees in rapid preheat. We found it averaging 350 when the oven is set to 350. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DWH3
Near Austin, TX 78717
Justin
Job Details: 04/21/2021
"Arrived on site for a dishwasher not cleaning properly. Upon arrival the customer stated that the unit would still have soap in it after a cycle, but the unit still seemed to get water. I put the unit into diagnostics mode and found no stored error codes. I ran a diagnostics cycle and the unit filled, the dispenser opened, the diverter clicked, the heater turned on, but the motor did not run. I found the unit had a bad sump and motor. I installed a new sump and motor and then ran a diagnostics cycle. The unit is now running as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/21/2021
ice maker stopped making ice ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY. Ran diagnostics and both ice makers are reading correctly. Inspected main control to see if the harness or any connections were disconnected or damaged. With consistent ice maker problems and replacement of ice makers Ive removed the main control and installed a new main control based on possible voltage issues. Customer stated the ice maker in the RC started working yesterday.The ice bin was halfway full in the RC. New control should send proper voltage to ice makers to ensure the fridge and ice production is working as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78737
Robert
Job Details: 04/21/2021
Arrived on job for complaints of not draining. Washer in apartment 8101. Found 120vac to pump but not working. Checked sump but not full of debris. Checked drain again and pump started working. Filled and drain 3 times to make sure wash working. No leaks detected at time of service
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Austin, TX 78759
Scott
Job Details: 04/21/2021
Arrived on site for dead dishwasher. Getting correct voltage . Found one of the pins in connector not sitting in properly . Repinned molex connector. Unit is now powering up . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Pflugerville, TX 78660
Andy
Job Details: 04/21/2021
Arrived on site for range oven clicking but not igniting. Tested and inspected unit and found air flow issues. Made needed air flow adjusted and tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Round Rock, TX 78665
David S
Job Details: 04/21/2021
"I inspected the unit and found the fresh food evaporator covered in ice. We tested the rc thermistor and the defrost rc thermistor, we found them reading properly. We checked voltage and we are showing good dc voltage. I put the unit through step 38 to frost a defrost, and tested voltage at the control. We put the unit into test 4 and let it run through the 3 way valve was switching as designed. It is showing proper voltage there. I am ordering the control kit and the evap harness just Incase. I spoke to the customer about defrosting the unit before we return with the parts. The office will reschedule when we have an eta on the parts. ; ordrng 1 W10861900 (Control kit) and 1 WPW10277799 (Rc evap harness)"
We serviced a
WHIRLPOOL COOKTOP
Model WFE525S0JZ0
Near Pflugerville, TX 78660
Matthew
Job Details: 04/21/2021
Arrived onsite for cracked cooktop. Upon inspection found cooktop cracked due to thermal heating. Replaced cooktop and tested unit. Unit is functioning properly. Job complete
We serviced a
GE RANGE
Model ZDP48N4GH3SS
Near Austin, TX 78739
Leonardo
Job Details: 04/21/2021
Arrived on site to test unit for oven not working correctly. Customer said he found unit had not plugged all the way in. Checked voltage and voltage good unit working correctly at this time job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDP02CRBL1
Near Lakeway, TX 78738
Brandon
Job Details: 04/21/2021
"Arrived on site for customer complaint of unit not powering on and leaking, found bi metal tripped, I was able to jump bi metal and was able to run a cycle, found leaks coming from dispenser and sump, found so,e of the UI controls not responding. Ordering big metal, sump, dispenser, and UI. ; ordrng 1 W10258275 (Bi metal) and 1 WP8572205 (UI panel) and 1 WPW10780877 (Sump) and 1 WPW10224430 (Dispenser) and 1 Cnote (Auth/office to reschedule)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Lago Vista, TX 78645
Lou
Job Details: 04/21/2021
"Arrived on site to inspect wall oven not heating. Upon further inspection, customer said the unit heats but doesnt get to preheat temp. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees on Standard Preheat. Once the unit reached preheat, my temp reading was 311 degrees and reached peak temp,of 325 degrees. I tested the cooling fan and it is operating as designed. Tested the sensor and it showed 1179ohms. I am ordering the main control and sensor and office to schedule return service due to the availability of parts.; ordrng 1 W10839510 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Round Rock, TX 78681
David S
Job Details: 04/21/2021
arrived on site with dispenser motor to replace seized dispenser motor, replaced the unit and now the dispenser is operating as designed."
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/21/2021
"Arrived on site to replace gearcase, after replacing gearcase, I ran calibration cycle, unit tested good.
We serviced a
AMANA OVEN
Model AGR5330BAB3
Near Austin, TX 78725
Andy
Job Details: 04/21/2021
"Arrived on site for range door coming apart. Inspected unit and found bottom clips loose allowing bottom of door to come loose. Removed clips, readjusted and reattached. Tested and all operations are normal. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service."
We serviced a
KITCHENAID RANGE
Model KGRS505XSS00
Near Georgetown, TX 78628
Tommy
Job Details: 04/21/2021
Arrived onsite for lower oven not igniting. Upon arrival found unit igniter had failed. Top oven is operating as designed but lower oven igniter has failed .; ordrng 1 WP7432P143-60 (Igniter)
We serviced a
GE MICROWAVE
Model PEB7226DF2BB
Near Buda, TX 78610
Richard
Job Details: 04/21/2021
Arrived onsite for the microwave arching and not working. During inspection found that the wave guide cover is damaged.
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near Austin, TX 78739
Luis
Job Details: 04/21/2021
Arrived on site for no ice. Found broken wires at door hinge diagnosed unit will need a new freezer door. ; ordrng 1 LW10752121 (Fzr door ss)
We serviced a
WHIRLPOOL MICROWAVE
Model KEMC308KSS0
Near Austin, TX 78733
Kevin
Job Details: 04/21/2021
"Arrived on site and found oven door hinges are squeaking, and rusted. Will need to replace them both, only right hand side was prescreened. .; ordrng 1 WP9760574 (Left hinge) and 1 WP9760576 (Left hinge)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/21/2021
Arrived on site for Microwave is Not Starting or Operating. Found cavity thermostat was faulty and not giving a continuity reading. Ordering cavity thermostat to return and complete the repair. ; ordrng 1 W10269232 (Cavity Thermostat)
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Austin, TX 78704
Jacob
Job Details: 04/21/2021
Arrived onsite for unit not making ice and cooling. Unit was cooling. Couldn?t find anything wrong with the ice maker. Did see one of the water lines needed to be un kinked. Un kinked line. Dropped feet to the unit using a 1/4 in ratchet to check the water line and water valve. Put the unit back. While putting the unit back the left foot started to strip out.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78681
David S
Job Details: 04/21/2021
"Arrived on site for dishwasher not washing dishes. We inspected the unit and work area. We put the unit into diagnostics mode and found fault code F4e3 wash motor. We ran a diagnostics cycle and found the unit filling, dispenser door opening, draining and heating. We found the wash motor humming but not spraying. We spoke to the customer about needing the sump and motor assembly replaced. .; ordrng 1 W11087376 (Sump and motor assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lakeway, TX 78734
Robert
Job Details: 04/21/2021
Arrived on job for complaints of not draining. Corrected hose placement and test. No leaks detected at time of service
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Pflugerville, TX 78660
Matthew
Job Details: 04/21/2021
Arrived onsite to replace previously diagnosed parts. Replaced main harness. Tested all top burners and oven elements. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Round Rock, TX 78665
David S
Job Details: 04/21/2021
arrived on site to diagnose ice maker put machine into diagnostics and tested unit with diagnostic test 57, unit performed as designed.Customer instructed that ice maker wasnt really an issue but the led modules in the fridge section and freezer were flickering and now completely off. Used module from van stock W10695459, led in the fridge section is now lighting and the unit is functioning as designed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Andice, TX 78628
Tommy
Job Details: 04/21/2021
Arrived onsite for unit blower F8 E0 error code. Upon arrival found blower sensor not operating correctly. Pulled unit from wall found bottom cabinet not with complete seal spoke with builder to fix. Replaced unit blower and tested unit is now operating as designed. Left customer with whirlpool WiFi connection team number to connect to WiFi. Job Completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78733
Kevin
Job Details: 04/21/2021
"Arrived on site and found customer is still experiencing dishwasher randomly not draining, Found drain pump will always work in the diagnostic cycle, spoke with CS and replaced control board and vent fan.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78753
Andy
Job Details: 04/21/2021
Arrived on site to install previously diagnosed sump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL WASHER
Model WGT4027EW1
Near Kyle, TX 78640
Robert
Job Details: 04/21/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. Washer was uninstalled for repairs by customer and will be reinstalled by customer.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Austin, TX 78757
Scott
Job Details: 04/21/2021
"Arrived on site ,replaced sump and motor. Ran diagnostics all checks normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM0
Near New Braunfels, TX 78130
Andrew
Job Details: 04/21/2021
"Arrived on site to test unit for drain hose missing. Installed drain hose, tested unit, unit works good. No leaks detected. Advised customer on use of unit. Job complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Lago Vista, TX 78645
Lou
Job Details: 04/21/2021
"Arrived on site to inspect washer not working. Upon further inspection, I found the unit unplugged. Plugged it in and immediately the drain pump came on. I pressed start to clear the control and placed the unit in diagnostics showing error code F8E1. Cleared the code and continued with testing. Unit operated as designed until the hot water valve came on and I noticed that only the cold water hose was connected; no hot water connection. Continued with testing and the unit operated as designed. I found on page 8, of the Owners Manual, that if the owner is only using cold water, a Y valve must be used and both lines to the valve must be connected (photos). Advised the customer of my findings and what they needed to do in order for the unit to operate correctly and made recommendations for use & care. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY1
Near Liberty Hill, TX 78642
Tommy
Job Details: 04/21/2021
"Arrived onsite for unit still not making ice. Upon arrival found I had incorrect ice maker, ordering ice maker and harness. Office to reschedule upon receiving.; ordrng 1 W11029433 (Wiring harness) and 1 W10882923 (Ice maker)"
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Austin, TX 78746
Kevin
Job Details: 04/21/2021
"Arrived on site and found customer is experiencing control panel being unresponsive and pausing cycle, inspected washer and found saved error codes F5E1, F0E3, ran diagnostic cycle 51 and control panel paused on step 1, reset diagnostic cycle and this time it completed properly. Will need a new control panel to complete repair.; ordrng 1 W11162441 (Control panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78724
Andy
Job Details: 04/21/2021
Arrived on site for washer not spinning. Upon arrival customer informed me that is not the issue and that issue is unit making noise. Tested and inspected unit and found failed cam assembly rubber and wearing out. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW01
Near Round Rock, TX 78664
Jimmy J.
Job Details: 04/21/2021
"Arrived on site for sounds like it is running, but it is not cooling either in the freezer or the main refrigerator compartment. It also periodically makes a loud, buzzing sound. - can hear it running but not cooling, hardly anything in the freezer. Found fridge unplugged and at room temperature. Customer did not notice any frost build up on evap cover before unplugging. Plugged back in and compressor turned on immediately. Ran temps in freezer and over a 20 minute period it dropped from room temp to 42. Seems to be cooling as designed. Customer will monitor it over the next few days and reach out to us if it stops cooling and buzzing again.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Lampasas, TX 76550
Tyler
Job Details: 04/21/2021
"Arrived on site for refrigerator needing previously diagnosed ice bin door, gaskets and retainers as well as the door separator. After installing needed parts I found gaskets sealing fine, door to ice been is also functioning as it should and sealing. Door separator is functioning also. Did inform customer that unit will needs at least 4 days to fill bin with ice. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/21/2021
Arrived on site for COMPLAINTNOTE:ICE MARKER NOT MAKING ICE TEMPS ARE GOOD AND WATER WORKS FINE. Placed in diagnostics and ice maker motor filed. Removed ice maker and installed new ice maker. Found one of the wires from the harness to the ice maker damaged. Spliced wire and used wire nut to connect wire properly to avoid wire eventually breaking completely. Ran another test through diagnostics and ice maker is working as designed. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ
Near Cedar Creek, TX 78612
Richard
Job Details: 04/21/2021
Arrived onsite for the oven drawer out of alignment. During inspection found that the drawer is sitting too far to the right . Found that left liner leg is bent inwards.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78735
Leonardo
Job Details: 04/21/2021
Arrived on site to test unit for unit not draining. Test unit and found drain pump connection not secured. Secured wifI connection test unit and unit test good job complete.
We serviced a
GE OVEN
Model CT9550SH1SS
Near Georgetown, TX 78628
Lou
Job Details: 04/21/2021
"Arrived on site to inspect wall double oven not heating. Upon further inspection, the customer advised that neither of the ovens are heating. After several attempts in getting the unit into diagnostics, it finally responded and the displayed immediately showed error code F7F. Checking the tech sheet, it shows to replace the touch panel and UI. I cleared the control and tested the unit in Bake at 350 degrees. The unit failed to heat as an indication o father error code. The touch panel/UI is not communicating with the controls as it has failed
We serviced a
UNKNOWN MICROWAVE
Model UMV1160CW0
Near Austin, TX 78750
David
Job Details: 04/21/2021
Arrived on site to diagnose microwave with no power to it. Checked voltages and found good voltage at fuse. Found no voltage at control. Found the cavity thermostat open causing the failure. Replaced cavity thermostat and retested. Unit is now powering on and working as designed. Call complete.
We serviced a
GE WASHER
Model GTWS8455D0MC
Near Georgetown, TX 78633
Tommy
Job Details: 04/21/2021
Arrived onsite for previously diagnosed parts. Removed washplate and found implleer damaged. Looked at gear case and found no signs of damaged. Inspected unit gear case at bottom found no signs of oils or damage. Ordering unit impeller to come with washplate. Spoke with Susie returning with Gear case and shifter JIC but believe unit impeller and washplate will preform fix. Office to reschedule upon receiving parts. ; ordrng 1 WH01X10676 (Impeller) and 1 WH02X10382 (Screw cap)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/21/2021
Arrived on site to install previously diagnosed part. Removed belt and installed new belt. Squeaking is gone. Job completed.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS0
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/21/2021
"Arrived on site for customer complaint of stuck keypad error code, found failed console, I replaced console, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Canyon Lake, TX 78132
Noah D
Job Details: 04/21/2021
"Arrived on site to inspect unit for not draining, upon inspection found the drain hose clogged with disposal cap, pushed through cap and all functions returned. Complete"
We serviced a
WHIRLPOOL OVEN
Model KEMS308SBL00
Near Austin, TX 78730
Kevin
Job Details: 04/21/2021
"Arrived on site turn power off to unit and replaced appliance manager first, after reconnecting power all function house returns to oven. After reinstalling it took a short video of oven baking and microwave running and sent it to CS.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Dripping Springs, TX 78620
Luis
Job Details: 04/21/2021
"Arrived on site for dispenser and light issues. Per customer ice paddle will stick and lights flicking on and off and a times long delay,tested paddle multiple times found no sticking,tested led lights found issue with light switches,order dispenser parts incase need on return visit ordering led control and switches. ; ordrng 2 W11289496 (Switch)s and 1 W10804160 (Led power supply) and 1 W11109614 (Shield) and 1 W11109510 (Pad) and 1 W11109505 (Spring) and 1 W11087492 (Switch), states that autho needed"
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS02
Near Austin, TX 78746
Kevin
Job Details: 04/21/2021
"Arrived on site and inspected oven and found it is not heating. Found multiple saved error codes F6E4, F8E0 in history. Blower fan will run on low speed and high speed through component activation. Neither broil or bake elements are turning on though. Customer states this is after a self clean, spoke with techline and they recommended replacing TOD. Uninstalling this unit is very difficult, there is a wall on the right hand side that is very close to the oven. oven does not slide out of cabinet easily and needs to be lifted and pulled. replaced TOD and had difficulty getting oven installed again for the same reason. It is very hard to hold power cord behind oven in position while lifting and pushing. Made installation acceptable but it is still not perfect. After powering on unit after one minute error code F8E0 is shown during bake cycle. Customer states they have not seen this error code before. ; ordrng 1 W11348369 (Vent Cover) and 1 W11248652 (Blower fan)"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Austin, TX 78748
Jacob
Job Details: 04/21/2021
Arrived onsite for unit not heating. Looked at the unit. Found that the heating element was no good. Replaced heating element. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Lago Vista, TX 78645
Lou
Job Details: 04/21/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, customer showed me where the water was running down into the basement (photos). I found where the insulation under the unit was wet and brown (photos). Pulled the unit form the cabinets and found 2 small wet spots. Pressed the cancel button to engage the drain pump and found where the hose that goes to the disposal and connects to the drain hose to the drain pump was leaking at the connection (photos). I stopped the unit and disconnected the drain hose and adjusted and reconnected. Retested the draining function and the unit is no longer leaking water. Advised customer of my findings and they witnessed the repair and retest. Unit is operating as designed. No further water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAW11
Near New Braunfels, TX 78130
Noah D
Job Details: 04/21/2021
"Arrived on site to inspect unit for leaking from front of freezer door, upon inspection found the units drain pipe was clogged and not allowing water to escape. De-iced the back of freezer and pushed in the drain pan, replaced extension and collected balance. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Leander, TX 78641
Tommy
Job Details: 04/21/2021
Arrived onsite for refrigerator ice maker leaking. Upon arrival found unit frozen in due to bad ice maker and fill tube steamed out and replaced. Job Completed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78731
Scott
Job Details: 04/21/2021
Arrived on site for washer not finishing cycle . Ran diagnostics got long fill error . Found no water coming in on cold . Found debris in valve . Replaced valve . Re ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Austin, TX 78754
Andy
Job Details: 04/21/2021
Arrived on site for refrigerator dispenser issues. Found UI and adhesive needed. Removed failed part and replaced with new and added adhesive as needed. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS10
Near Austin, TX 78704
Jacob
Job Details: 04/21/2021
"Arrived onsite for unit not making ice. Customer also showed that the water was low pressure. Looked at the ice maker. Used jumper wire to get the ice maker to run but would not start.
We serviced a
GE RANGE
Model JB988S0H4SS
Near Lago Vista, TX 78645
Lou
Job Details: 04/21/2021
"Arrived on site to inspect range oven temps. Upon further inspection, customer advised that the oven temps are 100 degrees off. I tested temps and the unit only got to 314 degrees. I pulled the unit out to test the control and found the bake element not connected. Connected the element and tested the unit on Bake at 350 degrees and tested voltage at the connection and got 246V. Tested temps and the unit is operating as designed. Advised the customer of my findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Austin, TX 78744
Luis
Job Details: 04/21/2021
"Arrived on site for no ice. Found fill tube not inserted to fill cup also found blockage in fill tube,removed obstruction installed fill tube fully to fill cup tested icemaker water entering icemaker."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Waco, TX 76705
Al
Job Details: 04/21/2021
"Arrived on site and inspected dishwasher.Customer advised the washing issues were solved, but showed me the adjusters and rails were defective causing the top rack issues.Ordering the adjusters and rails needed to complete the repair.Office to schedule return services.Needs more work ; ordrng 2 WPW10546503 (ADJUSTER)s and 1 W11259785 (UPR RACK TRACK, LH) and 1 W11259786 (UPR RACK TRACK, RH) and 1 W11048936 (TRACK ASSY, UPR RH) and 1 W11048934 (TRACK ASSY, UPR LH)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS0
Near Austin, TX 78751
Matthew
Job Details: 04/21/2021
"Arrived onsite for dishwasher stopping prematurely. Upon inspection found unit is completing cycle. Ran diagnostics and all passed. Ran normal cycle and unit is functioning properly. Instructed customer on proper loading, insuring unit was getting hot water and recommended change in detergent. Job complete"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Georgetown, TX 78628
Jonathan
Job Details: 04/21/2021
"Arrived on site for washer that leaked and friend had fixed leak. Then customer went to use unit and had error Lo Fl when in use. Inspected unit and work area. Found drain line tied in to standpipe ( see SD-QUICKPIC). Performed diagnostics mode and checked fault codes. Found fault code F8-E1 long fill and F3-E1 overflow condition. Found F8-E3 caused by improper drain line. Ran automatic test cycle and found on step C4 no hot water to unit. Checked hot water at valve and found off position. Turned water on and ran automatic test cycle again. Found unit getting hot water. Informed customer on drain line and email customer insulation instructions. Unit tested good, no water leaks detected."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS0
Near Austin, TX 78739
Leonardo
Job Details: 04/21/2021
Arrived on site to test unit for unit not starting. Test unit and found unit not seeing door close. Found latch stuck in the close position. Corrected latch test unit and unit not getting water. Customer had water turned off under sink. Turn water on and not getting enough pressure. Advised customer to get Plummer to check valve job complete.
We serviced a
JENN-AIR RANGE
Model JDRP436HL00
Near Leander, TX 78641
Lou
Job Details: 04/21/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the fan noise, I removed and replaced the fan blower assembly and installed foam between the fan and back panel to stop/reduce vibration. Tested the unit with customer present and unit is operating as designed and quiet. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Leander, TX 78641
Tommy
Job Details: 04/21/2021
Arrived onsite for unit lower oven not heating found lower oven TOD out as bake and broil would not work. Ordering TOD office to reschedule upon receiving.; ordrng 1 WP4449751 (TOD)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/21/2021
Arrived on site for Wet clothes or will not spin or finish cycle - SP W10754551 - PRE-ID W10634026 - SP W10754551.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFA35SWHN01
Near Martindale, TX 78655
Noah D
Job Details: 04/21/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the valve shorted. Replaced valve and tested unit, no change, cleared ice from tubing and all functions returned. Complete"