Mira - Austin, TX
Luis was timely, well dressed, friendly, and professional. Appreciated his service.
I knew exactly when Paul would arrive.
Kirk - Austin, TX
I hate when I have to take a day off work to wait for service and cant get other things done because of a long "maintenance window". Appliance Express let me know the day before of a 4 hour window, And the day of service that was narrowed down to less than 30 minutes.
Laurel - Austin, TX
Great service, prompt, quickly fixed my problem
Tech was professional & took care of the problem & gave good information.
Beverly - Austin, TX
Have had many problems with this qppliance. I hope the problem is finally resolved.
Excellent professionalism, still not sure about washer
Scott - Austin, TX
My technician was stellar, but I am concerned that my original issue is unresolved. I have a particularly finicky Maytag. It won't always start on selected cycles.
Melvin - Georgetown, TX
We were very happy with our Appliance Man. Al was a great. Will call when we need someone again. BUT WE HAVE TO HAVE AL!!
ice maker service
Dave - Round Rock, TX
jonathan did excellent diagnosis and repair/correction
George - Cedar Park, TX
Scott was friendly and knowledgeable. Great customer service
Casey - Austin, TX
The pricing seems a bit steep for the time and parts. The total ended up being just $50 shy of a new microwave for a door switch and fuse.
Janice - New Braunfels, TX
Margaret - Granger, TX
The technician was very friendly and polite. He was knowledgeable and easily took care of the problem. I was very satisfied with his work.
Very nice guy!
Jodi - Austin, TX
Michael - Horseshoe Bay, TX
it doesnot make the noise now as of june 6,
Dawn - Lago Vista, TX
Now after a weekend of doing laundry it is making the noise again . I will call the GE people again. Appliance Express has been great.
Brad - Lakeway, TX
Paul was wonderful. Personable and showed me everything that was going on so I understood. Would definitely deal with again.
Clay - Austin, TX
David - Cedar Park, TX
On time and great service
Zulma - Georgetown, TX
The technician was very knowledgeable, came with parts so another appointment would not have to be scheduled. He was friendly and polite and quick in serving the washing machine.
Terry - Horseshoe Bay, TX
Very knowledgeable; quick install
Very professional, helpful
Paul's Lakeway Customer - Lakeway, TX
Paul arrived promptly, diagnosed problems, and gave excellent service. If service is needed in the future, Paul is who we will request.
Glenn - Paige, TX
Lukasz - Austin, TX
Excellent service representative. Knowledgeable, friendly, informative and very helpful.
Appreciate the Common Sense approach
Roxanne - Georgetown, TX
Of course when Thonas checked out my washer it was no longer Not Spinning. Instead of going through a series of “shots in the dark” to determine the WHY of the problem. He simply said to wait and call back if it did it again in order to get a little more info and solve the the problem without incurring a lot of expense. I appreciate his integrity and common sense.
Joe - Briarcliff, TX
Great service!! Friendly, professional and efficient!!
Arthur - Kyle, TX
We had our microwave stop working and Whirlpool quickly got it fixed! They worked fast and around my schedule.
Tommy was great!
Allison - Georgetown, TX
Alta - Spicewood, TX
Good experience. Unite knowledgeable
John - Austin, TX
Mario - Wimberley, TX
Luis did a great job servicing our refrigerator!
Steve - Cedar Park, TX
Lou was professional, knowledgeable and friendly.
Matt - Austin, TX
Lou S. was great. He quickly determined the issue and knew exactly how to fix it. I could not have asked for a better experience
Larry - West Lake Hills, TX
Frankie - Lago Vista, TX
Thank you! You are the greatest!
Pamela - Georgetown, TX
My tech was excellent!!
Top Notch Service
Jennifer - Austin, TX
Leonardo Cantu , with appliance express was top notch! Great service!
John - Horseshoe Bay, TX
Tommy showed up on time, was very professional. He was respectful of our home and was very knowledgeable of the product he worked on. We did not have to wait for parts to be ordered, he had everything that was needed.
Pulte - New Braunfels, TX
Job was completed in a timely matter. Report back from homeowner was that tech was very friendly and knowledgeable.
Maytag Repairman Visit
William - New Braunfels, TX
Jadell - Blanco, TX
Robert provided excellent service. He knows his trade very well and was able to service my double ovens quickly and thoroughly. He was a pleasure to have in my home.
Vilma - Temple, TX
It was quick and easy to fix.
Jonathan was an excellent service technician. We will definitely use Appliance Express again.
D - Liberty Hill, TX
Marshall - Burnet, TX
Service rep was on schedule and completed fix promptly. My experience with Appliance Express was very satisfying. Would recommend them anytime.
Absolutely Phenomenal Service, Knowledge, Efficiency
Linda - Pflugerville, TX
Joel gets my highest compliments. He was exception in every way. You've got my business!!!!
Herbert - Temple, TX
It took almost 30 minutes to get an appt. It wasn't that way with previous server.
Dennis - Taylor, TX
Fast friendly service!
Carlos - Austin, TX
Jared showed up on time, he was friendly, quickly diagnosed and repaired my problem, and was very informative for me too!
Jesus - Austin, TX
AM so happy With your service. Great comunication. Excelent service .
Luis is AMAZING!
Janet - Austin, TX
Luis was on time, professional and fixed the refrigerator in no time at all! I truly appreciate his expertise and being so friendly as well! He is an asset to your company!
Ice maker/ Refrigerator
William - Austin, TX
On time and did well with the issue. Communicated the problem and solution well
Very Satisfactory Transaction
Ronald - Dripping Springs, TX
Prompt, courteous, reasonably priced. Outstanding Service!
Jerry - Austin, TX
Ron was friendly and explained things well Also gave tips about detergent and keeping the machine kleen
Robert - New Braunfels, TX
He was here on time and did a good job
Maria - Leander, TX
The tech was really nice and super professional.
James - New Braunfels, TX
Kevin, was professional, and fixed the problem with new washing machine
Technician did a great job
Tim - Austin, TX
The machine quit right after he left and the next appointment to fix it is a week away.
Laurens - Austin, TX
Lucy - Waco, TX
I will continue to call this service. Not disappointed.
Excellent on every level.
Margo - Austin, TX
Leo called 15 minutes before arrival, was professional and friendly, diagnosed the issue immediately and had the part on his truck. The very best experience EVER.
Betty - Elgin, TX
Prompt and excellent service.
Betty - Elgin, TX
Excellent service by service technician!
Jan - Georgetown, TX
Fast and quick.... Gentleman knew exactly what to do and carried it out in a timely manner. I have no issues with the service I received!
Jennifer - Temple, TX
Fixing my stove top
Lana - The Hills, TX
Leo did a great job with our ceramic stove top. He was on time and easy to deal with. One of the parts i had bought was not needed, but I did need a control switch which I have ordered and will reschedule with Leo to totally make my Jenn-Air like new.
Fern - Georgetown, TX
This work was done under service warranty thus no cost to me.
Josephine - Round Rock, TX
Kimberly - New Braunfels, TX
Very pleased with my service call yesterday. He checked everything that was concerning to me. Also, checked my new dryer and found the air flow was not good due to build up on the outside.
Mabela - Austin, TX
Janice - Austin, TX
This was my first experience with Appliance Express and it was awesome. I requested a call before arriving to my home and received one. Paul was timely and very professional. He quickly diagnosed the issue and fixed the problem in record time!!! Thanks for the great service.
Barry - Canyon Lake, TX
Like Mr. Incredible for Insurance Claims
Kevin - Schertz, TX
We ended up with a defective part in our Whirlpool refrigerator. When the Appliance Express technician came (assigned by Whirlpool) the first time, we had already manually defrosted the refrigerator and the technician for some reason said there was nothing he could do to help. Mistakes happen. But every six months it froze over solid. The third time this happened, we were now out of warranty and we called Appliance Express directly to see if they could help us anyway. The representative I spoke with was like Mr. Incredible in the insurance scene: very specific instructions on who to call at Whirlpool, what to say, and what to ask for. The result: after the Appliance Express technician examined our fridge and told us about a string of defective or misplaced defrost sensors in these units, we called Whirlpool back and ended up not only with a full warranty repair but also a $50 gift card for our trouble! These people know their business, and although there was a slight mistake made on the first visit, they more than made up for it later, leaving us very happy with Appliance Express AND Whirlpool. Customer saved. Wow.
Chris - Kyle, TX
Problem was not fixed.
Ron did an awesome job explaining how to use the machine.
Susan - Austin, TX
Great customer service. He was polite, very knowledgeable, and friendly. I was very appreciative of his help, and I learned how to use my washing machine correctly.
Rose - Bee Cave, TX
Christopher - Austin, TX
Tessa - Georgetown, TX
Punctual, friendly, and knowledgeable.
Professionalism is excellent
Evalyn - Round Rock, TX
Tyler kept us posted what time he will be coming.
Scott Does Great Work
David - Austin, TX
Scott always does a great job--appreciate the timely help.
Mike - Bastrop, TX
Steve was a very competent, friendly tech. Thanks!!
Outstanding service. Several visits to finally solve the issue.
Greg - Austin, TX
Great service, smart tech !
Paul - Seguin, TX
Robert was nice ,funny and was in and out in 30 minutes
Excellent service on refrigerator
Eric - New Braunfels, TX
Robert was able to diagnose the problem and fix our refrigerator by having repair parts with him. Thankful that he could repair in one trip.
Tommy explained the ins and outs of the ice maker!
Sonja - Pflugerville, TX
Joel was very nice and professional. He answered all my questions and gave me some helpful hints.
Dolores - Leander, TX
Janes was an excellent technician & very professional
Great Service !
Brigid - Seguin, TX
We had a technician come out three different times. Each time they were very professional and two of the times it was Robert. He was very personable and very professional. I would recommend your services to all my friends. Thank you for helping
Tammy - Marion, TX
Excellent and Timely Service
Tom - Austin, TX
The problem was inside the French door ( led light went out ) Paul diagnosed the problem quickly, replaced the led and we were back in business...Thanks to Paul and the Team !!
Great service, great knowledge, very helpful and friendly
Jennifer - Lago Vista, TX
Monica - Buda, TX
Rusty - Hutto, TX
Awesome five star service... Thank you!
Great service!! Very professional
Gloria - Austin, TX
Scott arrived on time, after repair the area was left neatly!! Very friendly & professional!!
Jenifer - Austin, TX
Kb - Austin, TX
New home builder. After being called and informed that the repair tech was going to be showing up after business hours and asked to leave door unlocked, I specifically instructed caller to make sure this house was locked and all doors shut upon completion of service (this is a finished home ready to close). I returned later in the evening after a rain storm to find that the front door and garage were left wide open with all lights on. Overall bad experience.
Gregory - Leander, TX
Awesome, good job
Ernesto - Buda, TX
Ashton woods sam oehler project manager - Austin, TX
They called confirmed appointments and got work done timely manner
Juanita - Buda, TX
Everyone I dealt with was friendly and provided me with amazing service. I would recommend Appliance Express to friends and family.
Ashton - Manor, TX
Thomas - Luling, TX
Tech was professional, personable and knowledgeable.
Robin - Horseshoe Bay, TX
On time, very knowledgeable, very friendly, great experience.
Beth - Bertram, TX
Would recommend them to anyone
Anne - Georgetown, TX
Honest, reliable technician discusses options,cost, etc Prompt, affordable service
Repair our icemaker
Liz - Bee Cave, TX
Great service. Thank you.
HEIDI and Shirley
Heidi - Taylor, TX
Great service serviceman was very caring about the service he was giving.
Will - Lakeway, TX
Job well done
I was very impressed with Tyler's dedication to excellence.
Carolyn - Austin, TX
One could see immediately how talented and knowledgeable he is with his work. I would not restate to recommend him. Good work, Tyler!
Jose - Killeen, TX
The Service Man was very pleasant and helpful, he resolved the problem very efficiently. Keep up the great work
Jerry - Georgetown, TX
Quick and Efficient
Melanie - Horseshoe Bay, TX
I have had AE come out three times to do appliance repair work. Each time they have been quick, efficient and knowledgeable. I wouldn’t use them repeatedly if I didn’t like their work and service.
Carol - Leander, TX
James did a great job. He is professional and excellent at what he does. Hopefully we don't need another service but if we ever do James is the one we would request.
Richelle - Georgetown, TX
Tommy’s great. He provide excellent service.
Ira - Georgetown, TX
New kitchenaid refrigerator buyers should make sure all the bulbs work so it can be replaced under warranty. These bulbs are very expensive.
Paul - Leander, TX
Cheryl - Leander, TX
Mrs. K - Hutto, TX
We have used Appliance Express over the years and Tommy is a wonderful representative of what a service company should be!
Leo - Kingsland, TX
After fixing a door gasket issue, he returned to see what else was wrong and ended up replacing a circuit card. TBD on this being the fix but he will have to return as the new card somehow turned off the fridge light. He was courteous and got right to work and he did call before arrival.
Hayden - Hutto, TX
Was there when he said he was going to be and great customer service. Fixed problem fast.
Edgewater - Denton, TX
These guys always shows up on time and takes great care of us
Ruben - Austin, TX
very nice and professional. Answered my questions. Still under warranty.
Holly - Waco, TX
Very good technician
Norma - Hutto, TX
Robert was a very nice service man.
Cathy - New Braunfels, TX
Susan - The Hills, TX
Best Appliance Expert!
Margaret - Buda, TX
I am so pleased with Kevin's help and expertise in fixing my washing machine. He was prompt, courteous, and patient with all my questions. He diagnosed the problem, set to work, and finished the job quickly. And great Results!! Thanks SO much, Kevin!!
Janet - Leander, TX
Bryan - Georgetown, TX
He was very friendly and professional! We are pleased with his work!
excellent service from Larry as always 🙂
Larry - Austin, TX
Stacey - Cedar Park, TX
Super friendly, fast service and cleaned up afterwards!
Ice maker broken
Henry - Kyle, TX
Job well done.
Donna - Georgetown, TX
My tech was excellent
John - Kempner, TX
First class service
John - Austin, TX
I appreciated Paul's efforts to keep us in the know and be here on time. He made me feel at ease.
Dishwasher under warrenty
Willis - Round Rock, TX
excellent job, quick service, highly recommend
Leo has been Awesome!
Peg - Austin, TX
We have had an ongoing issue with our appliance. Appliance Express and especially Leo have been on time, extremely professional, courteous, and tried again and again to solve the issue. In the end it is a faulty appliance and we feel that they exhausted every angle to make it work. We would highly recommend Appliance Express and if you are lucky enough to have Leo, you will be in good hands.
Kendrick - Manor, TX
The technician was great my family told me that the technician was nice and great at his job also on time and finished quickly too.
Wendy - Round Rock, TX
Andy was thorough. He used tech line to get down to the real issue we were having instead of just throwing parts at the issue and hoping for the best. I really appreciate that.
George - Killeen, TX
The repair man was great !!! Would recommend him to others.
EXCELLENT EXCEPT FOR PRICING.
Melody - Lampasas, TX
John - Burnet, TX
Our service guy Clif was very informative and was polite.
freat service and awesome price
Jon - Austin, TX
Difficult repair - Never gave up and resolved
Jerry - Austin, TX
Roberta - Marble Falls, TX
Appliance Express exceeded all of my expectations! Cliff was so professional and thorough. Everything was clearly explained to me, and he was able to replace the part I needed right away. Very reasonably priced also. Their communication about my appointment and the technicians arrival was very impressive. I highly recommend this company!
Richard - Liberty Hill, TX
James did an excellent job of not only fixing the problem with our Whirlpool fridge, but making sure the the appliance was working correctly in all areas. Could not be more impressed. He represents what in home repair should be.
Lubita - Pflugerville, TX
Thomas was excellent - A little expensive but work was excellent
Taylor - Liberty Hill, TX
Halsey - Lakeway, TX
Robert - Canyon Lake, TX
2nd trip , possible done
Eugene - Austin, TX
Scott immediately recognized the nature of the problem and seems to have solved it quite effectively.
Repairman did a great job.
Gene - Waco, TX
Service people were very polite and friendly.
Nancy - New Braunfels, TX
Service people were very nice and polite. Did have some delay in the repair after first visit, but the last repairman was very quick in fixing the problem.
extremely knowledgeable and polite service person
Excellent Service and Convenience
Stephen - Austin, TX
Molly - Lakeway, TX
Sandra - Killeen, TX
John Earl - Wimberley, TX
Joel - Waco, TX
Arthur was prompt, professional and knew what he was doing.
Erlinda - Round Rock, TX
Fast and friendly
Jacklyn - Leander, TX
Fast and efficient
Tracie - Waco, TX
Repairman arrived on time, was quick and efficient and got my machine running again! I'm a bit dismayed that a 9 month Maytag had an issue that required repair in the first place, but that has nothing to do with the repair itself and the courtesy of the company.
Mary - Austin, TX
Great experience contacting Appliance Express and setting up a service call. Wes showed up right on time and did great work! He is polite and knowledgeable and offered reasonable suggestions for avoiding future issues with my washer and dryer.
Melinda - Kyle, TX
Wonderful service and knowledgeable technician who was very courteous and attentive.
Patricia - Kingsland, TX
Cliff was very professional and fixed the problem, plus gave me some good tips. Thank you!
Bill - Lakeway, TX
Annamary - Killeen, TX
Very polite, knowledgeable, helpful
Rebeca - Pflugerville, TX
very polite, very informative, found the problem, replaced it.
Excellent service and technician.
Viola - Austin, TX
Steve was a consummate professional. He called to confirm his appointment the day of service, arrived on time and put on shoe protectors, but the best part was that he is knowledgeable, affable and expedient.
Great service, he fixed what the first guy didn’t
Barbara - Austin, TX
Kevin - Pflugerville, TX
Luis did a great job as he always does!
Michael - Austin, TX
I appreciate Luis and his knowledge, experience, and friendly demeanor!
Dale - Austin, TX
Found my appliance repair shop I go to every time
The service man was amazing
Penny - Lorena, TX
Wonderful, professional service!
Jimmy - Georgetown, TX
The entire company is exceptional, with excellent communication. We have been very pleased with their prompt service. Joel is a great technician.
Warming drawer repaired - thank you
Beverly - Horseshoe Bay, TX
They kept in contact so that I would know technician was running behind -Cliff was neat and quick and understood how the drawer should be functioning.
Tonie - Round Rock, TX
Joe - Sun City, TX
Great experience with the technician. Would recommend if you need any work done.
Ruben - Round Rock, TX
Arthur was on time and very knowledgeable.
Sherri - Austin, TX
Lisa - Austin, TX
Great service in a timely manner.
Rogene - Georgetown, TX
"Herrington - Marble Falls, TX
Very good and timely
Araceli - Leander, TX
On time and fixed everything in a timely manner. Great job.
Jay - Belton, TX
Jena - Lampasas, TX
Great service, on time, attentive to problems
Norman - Georgetown, TX
James - Bee Cave, TX
Steven - Marion, TX
On time and repari made qiuckly
Daniel - Elgin, TX
Technician was here for 20 minutes...had the right parts and quickly made the repair. Very happy with the service!
Jeff - Pflugerville, TX
Great service. Wish I could have received an estimate before service call.
Nathaniel - Cedar Park, TX
Informative and thorough
Terry - Spicewood, TX
Luis did a great job of informing us of what the issue was and taking care of all issues.
Maria - Leander, TX
The most professional service experience
Racheal - Spicewood, TX
The most seamless customercare along with professional and knowledgeable service repair technicians that I’ve experienced in Austin . I’m an Extremely satisfied customer .
Jeanie - Georgetown, TX
Helpful, kind, and pleasant -
Linda - Leander, TX
Joe - Austin, TX
Difficult problem solved
Timothy - Austin, TX
Thanks very much to Brandon. Our refrigerator had three or more issues - he got us back and running.
COOKTOP JENN-AIR JGCP436HL00 "Arrived on site to inspect range for not lighting, upon install of igniters found bent piece of frame not allowing igniters to line up, repositioned frame and retightened. No problems igniting, no gas leaks found. Complete"
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived onsite for the refrigerator right side door damaged. Replaced right side door and name plate and door tested good. Complete
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Arrived onsite for refrigerator not making full cubes of ice and forming a block at the back of the ice maker. Upon inspection I found small cubes in the bin and the water inlet frozen. I steamed out the inlet but the water was still barely seeping by. I inspected the valve and determined it had failed. I replaced the valve and tested the unit. Unit is now working as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to inspect refrigerator dropping ice after removing their cup. Upon further inspection, I tested the ice dispenser and it operated as designed. I checked the ice door and it closed within the allotted time of approximately 7 seconds. I retested and when I moved my cup, a few cubes got wedged in between the ice door and chute. I showed the customer my findings. I contacted techline and spoke to Dave and advised of the issue and my findings. Dave advised that the unit is operating as designed and to not replace any parts. Provided file #7728440049. I advised the customer of techline recommendations and recommended that they inspect the ice chute when they get ice and when they let up on the paddle to leave their cup in place for the 7 seconds until the ice door closes. No water leaks observed during service, job completed."
OVEN WHIRLPOOL WFE515S0JS0 "Arrived onsite for oven not keeping temp. Tested system. Found both elements, sensor and control faulty. Replaced parts. Tested system. Everything works as designed designed job complete."
DRYER MAYTAG MED5500FW0 "Arrived on site and disassemble dryer and remove all lint from the interior, after reassembling dryer confirmed airflow exiting home is good.
WASHER MAYTAG MVWC465HW2 Arrived on site to repair washer with the bad gear case wash plate cam etc. after installing parts brought with us I was able to retest the machine and there’s no longer any rattling sounds BB sounds or anything indicating a problem. No leaks before during or after repair. Call complete
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Arrived onsite for previous diagnosed parts. Tested system. Found ball of ice on top right side of evaporator. Customer requires a ss. Ordering evap W10836706, compressor W11092625, dryer W10843121, and lock ring kit. ; ordrng 1 LOCKRINGKIT (LOCK RING KIT ) and 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W11092625 (compressor)"
REFRIGERATOR FRIGIDAIRE FGHD2368TF8 Arrived onsite and replaced icemaker per techline recommendation. Customer will notify in event of continued bad production.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 arrived onsite for handle snapped. Replaced handle. Unit is now operating as designed. All checks good.
VENTHOOD JENN-AIR JXW8536HS0 Arrived on site for vent hood top lights not working properly. Tested and inspected unit and found failed light strips. Ordering needed parts as well as associated parts in case needed. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 4 W10916652 (light)s and 1 W11282989 (transformr) and 1 W11293971 (cntrl-elec) and 1 W11321564 (light) and 1 WPW10716813 (cntrl-elec)
DRYER MAYTAG MEDX655DW1 Arrived onsite for the dryer not heating. Replaced exhaust thermostat and dryer tested good. Complete
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site ,replaced filter head . All Chavez normal . Good water flow to inside dispenser . No water leaks detected at time of service. Job complete ."
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to install previously diagnosed controls. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
OVEN WHIRLPOOL KEBS208DBS9 Arrived on site to test unit for no heat. Tested unit found bad TOD and control board.
COMPACTOR WHIRLPOOL GX900QPPS6 Arrived on site for compactor not turning on. After further inspection I found the start button within the “off switch” assembly was stuck. I replaced off switch assembly and retested unit. Machine now works as designed.
DISHWASHER GE GDF510PSD2SS "Arrived to install previously ordered part.Customer advised a previous company just installed the element, so I installed the main board kit.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
REFRIGERATOR KITCHENAID KSSO48FTX00 "Arrived on site for fridge not cooling properly. I inspected the unit and work area. I tested the evap fan, air baffle, and condenser fan. Everything activated as needed. I inspected the evaporator and found the left side full of frost and ice, I found the sealing block on the left side deformed, i reshaped and sealed the foam piece. I also found the return vent covered in ice. I defrosted the return vent and reassembled the unit. I also reshaped the fresh food gasket. The unit is operating as designed. No water leaks detected.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect fridge for making clumps of ice, upon inspection found the bin stuck due to overfill problems. Checked off switch on icemaker and found it nonoperational. Replaced icemaker and tested. No problems found. Complete"
REFRIGERATOR KITCHENAID KRSC703HBS00 Arrived onsite for water leaking from water filter housing. Tested unit. Found that housing leaks water. May need to replace valves. Also customer needs new filter. Advised customer to purchase straight from manufacturer. Ordered part. No issues at this time. Rescheduled with customer.; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10341320 (valve-inlt) and 1 WPW10394053 (housing)
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for a dishwasher that is leaking water. Ms stated the previous tech did replace the part that was causing the major leak that they were having and the leak isn’t as bad as before but it still leaks. I found the dispenser leaking rinse aid causing over sudsing in the tub and allowing water to go over the door sill. The dispenser needs to be replaced. Ordering W10861000 detergent dispenser. .; ordrng 1 W10861000 (detergent dispenser)
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived onsite for a refrigerator with the FC slowly defrosting and the RC not cooling well either. I found the FC at 46 degrees and the RC at the same temp. I found all the fans and sealed system components working. I found the old style aluminum evaporator in the RC and it was very corroded. I suspect a leak in the evaporator and the sealed system components will need to be replaced. Ordering the compressor, RC evaporator, dye drier, & service tap. Office to RS and weigh.; ordrng 1 W10309988 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator)"
REFRIGERATOR KITCHENAID KBFS25EWMS3 "Arrived on site for failed compressor. Replaced compressor, drier,process stub and power harness,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
MICROWAVE MAYTAG UMC5200AAW Arrived on site and inspected unit for evidence of arching. Found wave guide damaged by arching and has burned the paint away. Wave guide is a non serviceable part and unit not repairable. Instructed customer that the warranty company will contact customer with resolution. Photo’s of damage attached to service ticket.
REFRIGERATOR FRIGIDAIRE FFSC2323TS8 Arrived onsite for a refrigerator to replace previous diagnosed sealed system parts. I replaced the compressor. I installed a dye drier and low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.75 oz’s of R134A. I powered the unit up and it is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site to inspect refrigerator door not closing properly. Upon further inspection, I opened the unit RC door and found it would swing open. I found the bottom hinge slightly bent. Adjusted the hinge and leveled the unit and tested the door. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to install previous diagnosed part. I removed the old freezer door and replaced with new. I inspected the new door to make sure it is closing and sealing properly. I inspected the new door for any dents or scratches, I found none. No water leaks detected. job complete."
DRYER WHIRLPOOL WED4950HW0 Arrived on site and tested operation. Found dryer heating and operating properly. Accessed rear of unit and inspected harness and found connections to heater thermostat tangled around each other and the orange sensor wire had come loose causing unit temp selector to not function properly. Straightened harness and ensured proper connections. Tested unit with thermal probe and found unit cycling temps properly for 10 minutes of cycle time. Unit tests good. Job complete
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to inspect dishwasher upper rack stops. Upon further inspection, customer handed me a stop that had fallen off. I found it was scuffed up so I replaced the stops. Tested and demonstrated to the customer how to reinstall it if it falls off again. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for refrigerator freezing food in the fresh food or crisper drawers. I put the unit into diagnostics and tested all components and all passed. There is no presents of frozen food in the RC section at this time. I found the switch on the pull out fresh food drawer was in the coldest open position. I spoke with the customer and she stated that she had adjusted the humidity levels in the 2 smaller crisper drawers. I found that the baffle for the large pull out drawer was stuck open by a piece of tape. I removed the tape and put it on a lower setting to insure the freezing doesn’t happen again. Job complete.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived onsite for a refrigerator to possibly replace previous diagnosed sealed system parts. I checked the pressures when the unit was trying to cool the FC and I had 22 psi on the low side and 100 psi on the high side. The compressor was not pumping correctly and it was very hot. I evacuated the refrigerant and replaced the compressor installing a low side service tap. I changed the dye dryer. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.50 oz’s of R134A. I tested the unit and had 15 psi on the low side and 155 psi on the high side when cooling the RC. The unit is working as designed. Call complete.
MICROWAVE KITCHENAID KMHS120ESS3 "arrived on site for customer complaint of loud noise and unit unit not heating, found failed magnetron and diode. ; ordrng 1 W10818686 (magnetron) and 1 W11256462 (DIODE)"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site replaced filter head and valve and fitting . Still making hammering noise . Ordering valves in back . Call to set return; ordrng 1 W10865826 (valve) and 1 W11430645 (VALVE)
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to repair evaporator motor in fresh food section. After repairs I retested entire unit found no error codes and unit is working as designed unit will need 24 hours to fully stabilize the temperature set. Call complete
RANGE AMANA AER6303MFS2 Arrived onsite for burnt and loose wires on range. I inspected the terminal block and found the L1 wire had come loose and burned some of the terminal block and main harness. I replaced the terminal block and the burnt wires. I also made sure the nuts were tight and secure on the terminal block to prevent future shortage of the wires. Job complete.
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site and inspected dishwasher and found no saved error codes, reset heater connection harness to control board and ran diagnostic cycle and everything is operating properly. Discussed correct drying expectations with resident. No water leaks detected at time of service, job complete"
WASHER WHIRLPOOL WTW7000DW4
COMPACTOR WHIRLPOOL GACP15XXMG4 Arrived onsite for compactor not starting. Tested system. Found switch faulty. Replaced switch. Tested system. Everything works as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived on site to perform sealed system repair for refrigerator. Unit was working properly when I arrived for service. Customer advised unit has only stopped cooling once and has worked properly ever since. Unit had for cooling failure due to defrost not cycling properly. Set control to run fixed defrost cycle instead of adaptive defrost to prevent issues. No further repairs are needed and all is working properly at this time. No leaks were found at time of service.
WASHER MAYTAG MVWB765FC4 Arrived on site to diagnose a washing machine that is making unusual noise. Tested unit and found clutch and slider not operating properly causing popping sound. Replaced clutch and slider and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
RANGE WHIRLPOOL WFE505W0HB1 Arrived on site to replace parts for range. Replace wiring harness and terminal block and tested unit. All is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to install previously ordered parts. Found reservoir was leaking from a cracked line., And the icemaker fill tube was split and leaking water. Replaced reservoir and filter neck, as well as icemaker water line. Turned on water and retested. All is now working as designed with no water leaks. Call complete."
RANGE AMANA AGR5330BAB3 Arrived onsite for unit not getting to specific temperature. Tested unit to 350 degrees. Unit tested good at 350 degrees. Also checked temperature sensor in test mode and temperature sensor is reading correctly. No leaks at this time. Job complete
DISHWASHER GE GDT665SSN0SS Arrived on job for complaints of water level code. Replaced valve and test flow. Customer had issues with door not closing so I adjusted catch for better closing. No leaks detected at time of service.
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived on site to test unit for door falling down when opened. Tested unit found damaged link and spring. Replaced link and spring. Tested unit, unit works good. No leaks detected. Job complete."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling compliant. Removed evaporator cover found no traces of dye,per service pointer W11092686E secured evaporator to liner using clamps and a zip tie. Removed freezer cover no traces of dye,removed compressor cover no traces of dye,ran test 4,pierced low side checked pressures called tech support during freezer cool down pressure reading -10 and 125 per tech support let unit Equalize per tech support
DISHWASHER MAYTAG MDBH945AWS "Arrived on site and inspected dishwasher and found start button is not working
MICROWAVE WHIRLPOOL AMV2307PFS2 Arrived onsite for the microwave not working properly. Replaced main blower harness and microwave tested fine. Complete
DRYER MAYTAG MGD7230HC0 Arrived onsite and found unit operating as designed with AF error due to long venting. Advised customer on findings. All checks good. Unit is operating as designed. Cosmetic damage from shipping. Ordering console to repair. ; ordrng 1 W11406679 (CONSOLE ) and 1 W11413567 (CONSOLE)
REFRIGERATOR KITCHENAID KRFF302ESS01 "Arrived on site for sealed system repair. I gained access to the compressor and installed a access port. I installed a new Uv dryer, and found it to have been restricted. I am ordering two more dyers. The office will reschedule return visit.; ordrng 2 WPW10143759 (dryer)s"
REFRIGERATOR LG LFX31925ST/00 "Arrived on site for customer complaint of no ice production, found failed board/miscommunication between ice maker and control. I replaced control, unit tested good."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no ice. Ran diagnostics E2 error code on icemaker,ran harvest test failed,replaced icemaker,power cycled unit to delete error code. Ran new icemaker through a harvest test passed,ran fill test passed."
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not heating. I inspected the unit and work area, I found fault code F7e1 no heat. Inspected the wiring harness and found the heating element not connected. I reconnected the heating element. I put the unit through a diagnostics cycle and found the heating element coming on when called for. The unit is operating as designed. No water leaks detected. Job complete."
DRYER WHIRLPOOL WED96HEAC0 "Arrived onsite for the dryer making a noise. During testing found that the velvet on the drum has come apart causing the noise. Will need to replace the drum assembly. Ordering parts and office to schedule ; ordrng 1 W10541656 (drum,dryer)"
COOKTOP KITCHENAID KICU569XSS00 "Arrived on site for customer complaint of unit not powering on. I followed tech sheet to check for proper voltages and determined, according to tech sheet, that both modules needed replacing. Unit would still not power on, so according to tech sheet, replaced UI control, unit would still not power on, called tech line, tested all voltages, they want us to replace UI control again. Ordering UI control. ; ordrng 1 CNOTE and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10396615 (display)"
MICROWAVE WHIRLPOOL KOCE500ESS08 Arrived on job for complaints of error code f5e1. Unable to duplicate error ran several test operation normal.
WASHER MAYTAG MHW5630HC0 "Arrived on site to inspect washer and install valves, replaced valves and checked for issues, found no issues or leaks. All functions returned. Complete"
DISHWASHER KITCHENAID KDTE704DSS0 "Arrived on site for customer complaint of dishwasher not finishing cycle and leaking, found error code 10-3, vent motor short. Found leak coming from vent gasket causing vent motor to short out and wire harness to be corroded. Also found UI control panel shorted out and led lights staying on in standby mode. Ordering UI panel (part covered under manufacturer warranty) ordering vent and wire harness.; ordrng 1 W10537425 (panel-cntl) and 1 W10861608 (harns-wire) and 1 WPW10469574 (vent)"
REFRIGERATOR JENN-AIR JFX2897DRM02 Arrived on site to complete sealed system repair for refrigerator. Soldered all connections and pulled unit into vacuum. Charged unit with recommended amount of refrigerant. Found all is functioning properly including dispenser and no parts were needed today. Advised homeowner dispenser was not functional as melt water from ice bin melting froze over motor but is now working properly.
DRYER WHIRLPOOL MED7230HC0 "Arrived on site to inspect dryer not working. Upon further inspection, turned unit on and it powered up; pressed start and the unit failed to operate. Tested voltage at the outlet/terminal block and got 240V. Tested door switch, belt switch, and fuses and all were good. Level and replaced the fuse due to possible false readings and tested and unit continues to fail. Contacted techline and spoke to Robert and advised of complaint and findings. Tested voltage at control and found that the unit needs a control and user interface. File #7728441548 was provided.
OVEN KITCHENAID KODE500ESS04 Arrived onsite and found unit operating with all lights flickering. Replaced control to repair. All checks good
DRYER WHIRLPOOL MEDC465HW Arrived on site to diagnose a dryer that is not heating properly. Tested unit and found internal short in electrical outlet on wall. Homeowner will need an electrician to replace outlet to complete repair.
WASHER WHIRLPOOL WTW6800WW1 Arrived on site and tested operation. Found failed bearing in drive system. Installed new bearing kit and tested operation. Unit tests good. Instructed customer that the adhesive for the seal will need to cure for 24 hours before returning to normal use. Job complete
REFRIGERATOR WHIRLPOOL GI0FSAXVY011 Arrived onsite for a refrigerator with ice build up in the FC. I found ice and frost build up in the FC on the right side from top to bottom and front to rear. I removed all of the frost and ice. I found no tension on the right rail self closure in the last 3/4” of travel and the rail free floating. I found the tension on the left rail poor. I replaced both rails. The door is sealing properly. Call complete.
RANGE WHIRLPOOL WFE525S0JZ0 Arrived onsite and installed console and repaired existing wiring. Unit is now operating as designed. Advised customer on repair. All checks good.
DISHWASHER GE GDF610PMJ2ES "Arrived on site for unit not filling . Unit would go thru all stages of diagnostics but never fill. Ohm out valve ,checked good . No getting voltage to valve . Found failed control.
MICROWAVE WHIRLPOOL WML55011HS4 "Arrived on site to test unit for left panel damage.Tested unit found damaged left panel. Replaced left panel, tested unit, unit works good. Job complete."
RANGE WHIRLPOOL WFG525S0HS1 Arrived onsite and found burner top failing to ignite all the way. All the functions are good except the top burner has corroded and warped causing ignition problems. Advised customer on status. Office to reschedule ; ordrng 1 W11162114 (BURNER TOP)
REFRIGERATOR GE CYE22TP2MDS1 "Arrived on site to replace door switches, after replacing switches, unit tested good."
DRYER KENMORE 110.673226 Arrived onsite for unit not shutting off when door is opened during cycle. Tested unit. Found that door switch was broken. Replaced door switch. Tested unit. No issues at this time. Job complete
ICE MACHINE JENN-AIR JIM158XYRS2 "Arrived on site to inspect ice machine for no lights, checked for voltage, checked fuse and lights turned on but during drain it shut down, will need exterior drain pump. Office to reschedule; ordrng 1 1901A (PUMP )"
RANGE WHIRLPOOL WFG500M4HS0 "Arrived on site to replace burner heads and burner caps from previous diagnosis. Replaced burner heads and caps. Tested unit, unit works good. Job complete."
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site to inspect refrigerator not dispensing water/ice. Upon further inspection, I found the unit door light on the UI on but both doors closed. Tested the switches and both are operating as designed. Advised customer the unit needs a UI. Customer had the part from a previous service call with another company. I installed the new part and tested and unit is operating as designed. No water leaks observed during service.Job completed."
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite for the oven door has a scratch. While trying to remove the oven door the left side hinge clip will not move up in order for me to get the door out. Will need to some how Bend it in order remove but will need to replace left side hinge . Customer also had a complaint about the control panel not working properly as well. Ordering parts and office to schedule. ; ordrng 2 W11044773 (hinge-door)s and 1 W11428583 (CONSOLE )
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no ice. Found ice in mold ran diagnostics optics passed,ice box fan passed,no errors on icemaker ran harvest test passed,ran fill test passed. When unit exited diagnostics unit entered defrost,during defrost 3 way valve received power multiple times,called tech support per tech support unit needs main control. Installed a new main control
RANGE GE JGSS66SEL1SS Arrived on site replaced bake tube and regulator . Safety valve is doing the same as before . Just bake is getting too much pressure . Ordering another valve .no gas leaks detected at time of service. Call to set return; ordrng 1 WB21X33225
RANGE WHIRLPOOL WFE525S0JZ0 "Arrived on site to replace trim top, cooktop and burner pan from previous tech diagnosis. Replaced trim top, cooktop and burner pan. Tested unit, unit works good. Job complete."
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit power failure, I removed and replaced the switch interlocks and tested. Unit trips the breaker. I tested the unit on another outlet and the breaker tripped again. Traced wiring and tested power cord and power cord was good. Replaced 2 fuses and tested and unit continues to trip breaker. I removed and replaced the filter board and tested and unit continues to trip breaker. I am ordering the main control, filter board, (2) fuses, and power cord and will return with all prescreened parts. Office to schedule return service.; ordrng 2 W10138793 (fuse)s and 1 W10708076 (cord-power) and 1 W11342846 (CONTROL) and 1 WPW10531156 (filter)"
WASHER GE GUD27ESPM1DG "Arrived on site for combo washer dryer not operating. Tested and inspected unit and found failed control and terminal block. Ordering needed parts. Office to schedule return trip. Left unit unplugged and breaker off and advised customer not to use unit until repairs are done. No water leaks present at time of service. Also need 4 screws numbered 3204 in brake down but does bit have part number, will need parts research.; ordrng 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WE1M1009 (dryer fuse terminal) and 1 WE4M525 (term blk & grnd stra)"
RANGE WHIRLPOOL WFG320M0BB2 "Arrived on site for gas odor from range . Was informed from land lord . Range needed to be deamed safe for pick up. Unit is now in garage unable to test , but unit is free from any flammable elements or pose a safer issue . Range is safe for transport . Job complete ."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install pump and motor assembly for dishwasher after making repair and installing pump and motor assembly a retest of the unit unit now fills agitates and drains with no issues at all and is functioning at 100%. Call complete
OVEN WHIRLPOOL WOD77EC7HV01 Spoke with homeowner on phone prior to arriving and she informed me that the handle is damaged. Ordering handle and return date.; ordrng 1 W11113205 (hndle-door)
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for missing trim piece. Found left trim piece missing. Ordering new trim piece W10536160 office to reschedule ; ordrng 1 W10536160 (LEFT BLACK TRIM )
OVEN KITCHENAID KOCE500ESS09 "Arrived on site to inspect microwave/oven combo oven not heating. Upon further inspection, I placed my thermal lead in the middle of the center rack and tested on Bake at 350 degrees. After approximately 5 mins, the unit did not get above 89 degrees. I pulled the unit from the wall and tested voltage at the control. At first I was getting weird voltage readings. I checked the main harness at the junction box and the unit is wired correctly. I tested the bake element voltage and only got 110 volts from the P3 to J12 which I should have gotten 220V. I advised the customer of my findings and recommended that they have an electrician look at the breaker. Job completed."
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to inspect dishwasher door not closing properly. Upon further inspection, I found the left side of the door rubbing against the tub. Adjusted the door and leveled and tested. Unit is operating as designed. No water leaks observed during service, job completed. Made recommendations for use & care as customer has a water softener. Made recommendations for detergent and rinse aid use as well."
WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and found it is sitting on the back porch. There is no available water connections, and the only power connection is a GFI. Set washer into a diagnostic cycle and found save error codes for long fill and lid not open between cycle. Found gear case has failed, attempted to remove agitator and it is seized, it will need to be broken off and replaced along with hub. Washer is on the back porch and needs to be first call of day only.; ordrng 1 FIRSTCALLSCHEDULE (8-11 ONLY) and 1 W10528947 (drive hub kit) and 1 W11161960 (AGITATOR )"
DRYER WHIRLPOOL NED4655EW1 "Arrived on site for poor drying . Checke voltage ,thermostats,elements . All checked normal . Ran temp checked without exhausted pipe . Ranged 120/130-180/190. With hose 120/130-230/250. Recommend cleaning out exterior exhaust . No lint build up. Job complete ."
REFRIGERATOR MAYTAG MFX2676FRZ00 Arrived onsite for the refrigerator not cooling . During testing found that the refrigerator temperature is at 80 degrees and the freezer is at 80 degrees. Checked compressor and it’s running but super hot to the touch. Sealed system repair is needed to fix the no cooling issue. Ordering parts and office to schedule. Sealed system tech needed for repairs 2hrs needed for repairs.; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 SEALEDSYSTEMREPAIR (SEALED SYSTEM TECH NEEDED FOR REPAIRS ) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 Arrived onsite and replaced dented right side door. Unit is now installed properly. Advised customer on repair. All checks good.
RANGE WHIRLPOOL WFG505M0BB2 "Arrived on site for range that would not turn on. Upon arrival I found that the range was gas and do that there was no way for me to hook a gas line connection up to the range while in Rent-A-Center to be able to thoroughly test the unit out 100% but I was able to at least connect power to an outlet and ensure that the oven was getting120 v to main control. After running diagnostics I could not find any shorts or error codes but I did find that the bake igniter within the oven itself was missing and the wires left behind were burned. I installed a new oven igniter and then tested to see if the main control was sending full power to the Avenue nighter at first for around 10 seconds the main control was sending 120 V to the bake igniter but then after that the main control stopped responding sending power and I could no longer get the main control to work after that we will we need to return with a new main control board. ; ordrng 1 W11126814 (cntrl-elec)"
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site for dishwasher not running cycles. After further inspection I found that the main control was receiving 120 V and was sending the proper power supply to the user interface and although the user interface lights would come on you were not able to select or switch the settings in any way shape or form. I tried resetting power to the machine but it did not fix the issue we will need to return with a new user interface in order to ensure that we could put the unit into a proper diagnostic else is not working; ordrng 1 W10803367 (panel-cntl)
WASHER LG WT1101CW "Arrived on a CB for customer complaint unit not draining.Ran diagnostics test mode and unit fill, drained, spins on low and high speed.Found the unit drain hose going from unit to wall had no air gap causing the possible siphoning issues.Photographed the setup and advised the customer they need to repair the drain to allow air gap.Contacted DW and advised her of situation.No parts installed Unit locks, fills and drains properly Job complete"
RANGE WHIRLPOOL WFE505W0HZ1 Arrived onsite for the oven display not working. During testing found that the terminal block is burnt and the harness is burned. Will need to replace main harness and terminal block. Ordering parts and office to schedule ; ordrng 1 W11416047 (HARNESS ) and 1 WPW10245259 (block-term)
DRYER WHIRLPOOL WED6620HC0 Arrived on job for complaints of long drying time. Test air flow temperatures with vent connected hotter that without. Called tech line with finding 7728422430. Recommended running cycle with hose disconnected to test air flow error.
WASHER MAYTAG MVWC565FW0 "Arrived to inspect washer not washing at all.Confirmed the complaint and found the pressure hose to tub was misreading the pressure in tub due to previous tech not poking a hole in the new tub at the pressure hose.I corrected the error, reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.Cleaned my work area.Job complete"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site and found Freezer light and ceiling lights in fresh food are all out, access to freezer light and harness connector it is accessible. Replaced freezer light and all lights are operating properly. No water leaks detected at time of service, job complete"
WASHER WHIRLPOOL WFW9200SQA10 Arrived on site to diagnose a washer that is not spinning properly. Tested unit and found rear bearing failing on unit.
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Arrived on site to install previously diagnosed washer, adhesive for gap in where cabinet meets liner and to heat treat and shape gasket properly. Did so and tested unit. All operations are normal. No water leaks present at time of service."
DRYER WHIRLPOOL WED8620HC1 "Arrived on site to install previously ordered and diagnosed parts. Due to the console failure,removed and replaced console and tested. Unit is operating as designed. No lint observed during service, job completed."
DRYER MAYTAG MED9800TQ0 "Arrived on site for customer complaint of unit not starting a cycle, found open thermal fuse. Element tested good and was not shorted to ground, control tested good on air dry after replacing the thermal fuse, instructed customer to have vent cleaned.
DRYER WHIRLPOOL WED7590FW1 "Arrived on site for dryer not starting . Checked voltage ,element , thermostats,fuses . All checked normal. Checke and found control and belt switch . Replaced control ,will need to to order belt switch . Cal to set return; ordrng 1 W11247665 (switch)"
RANGE AMANA AER6603SFW2 Arrived to install previously ordered part.Removed and replaced the main harness.Job complete
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to replace upper wheel tubs and upper stops from previous diagnosis. Replaced upper wheel tubs and upper stops. Tested unit, unit works good. Job complete. No leaks detected."
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived onsite for dishwasher not draining. I found the drain pump trying to run and humming. I removed the pump but didn’t find any blockage or debris. Pump was failed. I replaced the drain pump and the unit is working as designed. No leaks detected. Job complete.
WASHER AMANA NTW4516FW3 Arrived onsite to install previously diagnosed parts. I installed the gear case and drive system. Unit is working as designed. No leaks detected during service. Job complete.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived onsite and found tags rattling and vibrating due to restricted position. Repaired by arranging alignment to repair noise, all checks good."
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site to diagnose a microwave that is not heating. Found failed magnetron in unit. Replaced magnetron and tested unit. Found all is functioning properly at this time.
COOKTOP JENN-AIR JIC4536XS00 "Arrived onsite for the cooktop not working. During testing found that the left side module was not good . Replaced module and was not able to test. Found that the customer has a four prong outlet in the wall. There is a 3 prong power cord hooked up to the cook top. Advised customer to have an electrician come out and change the wall outlet to a 3 prong outlet. ;
OVEN KITCHENAID KOCE500ESS06 Arrived onsite for a micro/oven combo with the microwave cavity light not working. I found the light bulb burned out. I replaced the bulb and the light is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for a defective defrost thermistor. Defrosted evaporator replaced harness assembly,secured thermistor to correct location on suction line using foil tape and a zip tie secured cover with 4 screws. Ran diagnostics good air flow,changed defrost setting to basic"
REFRIGERATOR KITCHENAID KSSC42QTS02 "Arrived on site for no cool. Unit powered on fans running compressor not powering on,good voltage to inverter 120vc and 7vdc diagnosed a defective inverter. Installed a new inverter,powered unit on compressor powered on.
DRYER AMANA NED4655EW1 Arrived on site for a dryer that I had a timer that we’re not and would not heat. After further inspection I found a timer was stuck and breaker to dryer was also faulty. I replace the timer and tested the unit out. Unit is now heating and functioning as designed. I did inform the customer that if she would have any other issues that she should call electrician out to double check the breaker. Call complete
OVEN JENN-AIR JJW2830IL00 Arrived onsite for town upper gasket and replaced gasket with one that had been sent to customer. Advised customer on repair. All checks good.
DISHWASHER WHIRLPOOL WDT710PAHZ0 Arrived on a 2/2 with a loose handle on a dishwasher.Confirmed and tightened it.Customer satisfied.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL EL88TRRWS03 Arrived onsite for a refrigerator that is leaking water from under the crisper drawers onto the kitchen floor. I found the drain tube restricted. I removed all the water and cleared the tube. Call complete.
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site and found freezer operating properly and fresh food at 55 degrees. Found fresh food evaporator completely frozen solid. Verified no air leaks to rear panel. Instructed customer that the unit will need to thaw unplugged for 48 hours and to place towels around u it to catch any over flow of water from drain pan. Will return with all necessary parts to repair as the unit will be thawed and components can be accessed for proper testing;
WASHER MAYTAG MVWX655DW0 "Arrive onsite for a washer to replace the previous diagnosed parts. I replaced the cold water inlet valve and ran the diagnostics cycle. The unit filled properly, completed the cycle, and worked as designed. There were no water leaks present at the time of service. Call complete."
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived onsite for an ice machine that’s still not making ice after the recirculating pump was replaced. I powered the unit on and tested. The reservoir filled with water but the reservoir drain pump is not working. I watched it during its first cycle and the compressor and condenser fan came and it harvested a slab of ice. I suspect the unit is melting the ice from the reservoir overfilling. I replaced the reservoir drain pump. Call complete.
DISHWASHER FRIGIDAIRE FBD2400KB12B Arrived to inspect dishwasher not draining.No electricity so I removed and replaced the drain pump.Unit now has a new drain pump.Job complete
REFRIGERATOR WHIRLPOOL WRS588FIHZ Arrived onsite for refrigerator not making ice. Upon inspection and a conversation with the customer I found the diffuser also failing and staying open causing food to freeze on the diffuser side of the RC section. I shifted my focus to the bottom of the freezer door hinge where the water line and electrical connections run through the door. I found 2 or 3 of the wires had broken causing the failed ice maker. will need a new freezer door and diffuser to complete repair. Will need (W11236851) diffuser (WPW10457601) cover (LW11037733) freezer door. Will also need AUTHO for repair.. ; ordrng 1 LW11037733 (dor-fip) and 1 W11236851 (diffuser) and 1 WPW10457601 (support)
MICROWAVE KITCHENAID KOCE500ESS07 "Arrived on site to install previously diagnosed appliance manager, fuse and filter board. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time."
WASHER WHIRLPOOL WFW9450WR00 Arrived on site to diagnose a washer that is not completing cycles. Tested all parts and components and found pressure switch and latch assembly both misregistering. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR KITCHENAID KFCS22EVMS8 Arrived onsite for unit not making ice. Tested unit. Found that switch inside freezer is bad and rail mullion need to be replaced. Orders parts. Rescheduled with customer. . ; ordrng 1 W11177238 (rail-mulln) and 1 W11396033 (SWITCH )
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site and found ice build up on the right hand side of the freezer. Found an air gap in the door gasket and a small tear. Removed ice replace door gasket and added silicon around perimeter of freezer where liner meets exterior cabinet. Took one picture before and one picture after. No water leaks from connections at time of service, job complete"
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on job for complaints of not washing and light on front blinking. Found the door switch not closing properly. Adjusted catch for door. Door now closing properly. No leaks detected at time of service.
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found no saved error codes, customer has video of washer moving and shaking during a load. Sent this video to CS, then ran spin in test 12 and washer is operating normally, took video and also sent to CS. Spoke with techline once cellphone service was available and reported. Discussed correct loading with customer to minimize unbalanced loads. Job complete 7728371651"
REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived on site to perform sealed system repair for refrigerator. Replaced switching valve, compressor, and filter dryer. Verified unit held vacuum and I charged it with proper amount of refrigerant. All is working properly at this time and no leaks were found at time of service."
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived onsite for refrigerator not cooling. Tested system. Could compressor faulty. Ordering compressor W11209866 and drier W11107829 and ordering lock ring kit. ; ordrng 1 LOCKRINGKIT (LOCK RING KIT ) and 1 W11107829 (DRIER ) and 1 W11209866 (compressor)
MICROWAVE GE PSB2201NSS01 "Arrived on site to test unit for not heating. Tested unit, switches tested good, found bad magnetron, capacitor, and diode. Replaced mag, cap and diode. Tested unit, unit works good. Job complete."
DRYER MAYTAG MED6230HW0 Arrived on site for dryer that need a new control board unfortunately when I arrived at Buddy’s to make repair they did not have any power outlet for me to be able to connect a 240 V dryer too. I did double check other hardware and everything seems to be working OK so once they resell the unit the unit should work as designed but I did let them know that because there was no power supply on site that it is not guaranteed but to call us back if they were any other issues. Call complete
DRYER WHIRLPOOL WED4815EW1 Arrived on job for complaints of noise. Found blower wheel off again. Replaced wheel and used lock tight on threads.
MICROWAVE WHIRLPOOL WMH53520CS6 "Arrived on site ,found connection for humidity sensor broken off control board . Replaced control board . Tested and got door error code next . Found wire broken on interlock . Unable to change interlock due to screws rounded out . Ordering interlock screws . Parts research needed on interlock mounting screws . ; ordrng 2 8169479 (screw)s and 1 PARTSRESEARCH and 1 W10536989 (thermistor)"
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite to replace part ordered by previous tech. Replaced gasket. Unit test good. Let customer know to give gasket sometime to form to cabinet. No issues at this time. Job complete
MICROWAVE LG lMV1683ST/00 "Arrived on site for microwave not operating properly. Tested and inspected unit and found failed switch board assembly, control and fuse as well as plugs in incorrect spots from prior company. Removed failed parts and replaced with new and plugged wires in correct spots. Tested unit and all operations are normal. No other repairs are needed at this time."
RANGE KITCHENAID KDRP463LSS07 "Arrived on site to remove control for rebuild, on this model, the top needs to be removed in order to access control, found screws that hold the burner heads in place were rusted out, we would have had to drill them out and replace all orifice holders
REFRIGERATOR KENMORE 795.7504361
RANGE WHIRLPOOL WFC150M0EB4 Arrived onsite for previous diagnosed parts. Replaced main harness and control electric. Tested system. Everything works as designed. Job complete.
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good
RANGE WHIRLPOOL WFE510S0AB0 Arrived onsite for a range with the RF burner only working on high and the oven light not working. Ms stated the oven lamp burns out within minutes of replacing it. I found the RF infinite switch not cycling and staying on from the medium heat setting to the high setting. I replaced the switch and tested the burner. The burner works as designed. I found the oven cavity lamp socket burned up causing the customers bulbs to fail. I replaced the light socket assembly. The light is working as designed. Call complete.
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for customer complaint of unit not completing cycle, found multiple issues, found unit timed out at C1 in diagnostic cycle, found leak coming from drain area. Unit is on a riser and need two techs to remove unit to work on. Will need control, pressure sensor, drain pump, door boot, and pump hose.
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit leaking. Looked at unit. Found that cold line to unit was not secured tightly. Tightened cold water hose. Tested unit. No leaks at this time. Job complete
REFRIGERATOR KITCHENAID KRMF706ESS01 arrived on site and disassembled refrigerator and replaced harness to pantry UI, after reconnecting to power all lights have returned and pantry UI is operating. Customer also has a complaint about small puddle of brown water on the left hand side, showed customer weep hole at the bottom of left fresh food door and explained this was where it was coming from and why it happens, took picture.
WASHER WHIRLPOOL WETLV27FW0 Arrived on job for complaints of not filling with water. Found the washer only filling in rinse cycle. Found temperature switch not allowing fill in wash cycle will need switch. .; ordrng 1 W11103597 (swtch-temp)
REFRIGERATOR KITCHENAID KFXS25RYBL2 Arrived on site to install previously diagnosed icemaker to resolve no ice condition. Installed new icemaker and included harness. Retested and reset fridge. All is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for freezer LEd having died. Replaced 1 module. Unit is now lighting properly. All checks good.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for no cool. Removed evaporator cover found partial frost pattern on evaporator diagnosed a refrigerant leak in the system,unit will need a compressor, evaporator,uv drier and process stub
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived onsite for refrigerator not making ice and not cooling in the RC section. Upon inspection I found the compressor running and a good frost pattern on the evaporator but the evap fan was not running. I replaced the fan motor and it kicked on right away. The customer stated that no water was getting to the dispenser or ice maker. I inspected the valve and water line. Water was passing through the line to the valve but not going from the valve to the dispenser or ice maker. Ordering a valve (WPW10179146). ; ordrng 1 WPW10179146 (valve-inlt)
REFRIGERATOR WHIRLPOOL GC3NHAXVY01 "Arrived onsite for the refrigerator not cooling. During testing found that the refrigerator is surging on and off causing the evaporator fan to work intermittently. Replaced evap fan, control, bi metal , inverter. And issue was not resolved. Tried to use the display control and it was not working properly. Compressor ohm out good. May need to replace dispenser control . ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 WP2303843 (ref disp cont bd)"
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Arrived on site and tested operation. Found water dispenser continues to drain after getting water. Found water line not seated completely into new valve. Corrected issue and tested. Dispenser now working properly. Found water also leaking back down from ice maker fill tube. Found fill tube grommet has a hole in it causing poor ice maker performance. Unit will need new ice maker fill tube to complete repair. Turned ice maker off to stop water leaking until repair. ; ordrng 1 W11415785 (FILL TUBE)
OVEN WHIRLPOOL WGE745C0FS01 Arrived onsite for oven temps not matching the display. Request for calibration. Upon arrival I put the unit into preheat at 350. With my multi meter thermal lead in the center of the oven rack for best results I recorded the average of 6 temperatures 3 on the high side and 3 on the low due to the fluctuation of the temps during heating. I was not able to test the average because the unit would not reach temp according to the display. But it did reach temp according to my meter. I went to the outlet to test voltage and I found that the outlet was only putting out 120V when 240V is the correct voltage. Advised customer of my findings. Will need to have outlet serviced. Job complete.
DRYER AMANA NED4655EW1 Arrived on site for dryer making clanking noise when spinning after further inspection I found that the idler pulley within the dryer itself was bent out of place and so I replaced idler pulley and retest the dryer everything is working as designed there’s no more clanking noise. Call complete
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no cool. Powered unit on,diagnosed control constantly resetting itself due to a defective main control. Installed a new main control powered unit on compressor and fans powered on.
WASHER MAYTAG MHW5500FW0 "Arrived on site for customer complaint of unit not washing properly, found error codes F8e1 and f0e1, cleared codes and ran diagnostic test cycle, unit passed every test in diagnostic test cycle.
RANGE AMANA AER6303MFB2 Arrived onsite for range not reaching temp. Tested system. Found harness faulty. Ordering harness main W11458879; ordrng 1 W11458879 (HARNESS MAIN)
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site for customer complaint of top rack falling off, found both adjusters broken, I replaced both adjusters, unit tested good.
WASHER WHIRLPOOL WTW8500DW2 Arrived on site for washer leaking water. Tested and inspected unit and found failed water valve leaking. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR FRIGIDAIRE FFSS2615TS2 Arrived to inspect side by side refrigerator with now several rust stains on unit freezer and refrigerator doors.I photographed the rusted stains on both compartments.Ordering authorization for both doors and ordering doors if approved.Office to reschedule with customer for return service for PSP parts.Needs more work.; ordrng 1 807460053 (FREEZER DOOR COMPLETE ) and 1 807460176 (DIP REFRIGERATOR DOOR COMPLETE )
REFRIGERATOR GE GFD28GYNCFS "Arrived on site for dispenser paddle is scratched, freezer door is hard to open, and there is frozen water droplets/condensation on the corners of the freezer door. Took pictures. dispenser switch is working properly, scratches are cosmetic spoke with GE tech assist and claims this is not covered under warranty as long as it is working. Found installers did not lower front feet and entire fridge moves when freezer door is attempted to be opened. After lowering front feet refrigerator will no longer move, customer is still unhappy at the amount of effort required to open freezer door. Sent a video opening freezer door multiple times to DW. Spoke with GE tech assist and they recommended adding silicone between freezer liner and outer cabinet to remove any air gaps. Freezer door is sealing properly, GE tech assist reference number 04211103"
WASHER WHIRLPOOL MVWB855DC3 Arrived on site for washer that would not drain properly. After further inspection and running diagnostics I found that the drain motor itself Had bad bearings so I replace a drain pump and retest of the unit there were no leaks before during or after repair and unit is now working as designed. Call complete
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for the refrigerator ice maker not making ice. Ran diagnostics and found error code E5 for a bad ice maker thermistor. Replaced ice maker and it tested good and filled with water. Ice box fan tested good as well also did a reset on the refrigerator after replacing ice maker. Complete
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Arrived onsite for unit not cooling/freezing properly. Tested unit. Found sealed system issue. Submitted sealed