Arrived onsite for front right and front left burners not heating properly. Elements are functioning however temperature regulations are the issue. Switches will need to be replaced. Found that incorrect switch for right front burner was sent. Replaced left front and burner is now functioning properly

Arrived onsite for a cooktop with the back trim not setting flush on the bottom. I found the pro style cooktop not installed correctly. The side and rear trim pieces were holding the entire weight of the cooktop. I talked to the builder over the customers phone and explained what need to be done. I showed the customer in the installation manual that a solid shelf needs to be installed under the cooktop 7 1/4 below the granite counter top. I also showed Ms that a notch needs to be cut in the shelf to allow the gas line to move from front to rear when the cooktop is pulled forward or pushed back. Ms marked all these notes in the installation manual and will show the builder. The shelf needs to get finished then we will need to return and correct the trim pieces. I also found some scratches on the control panel but explained to Ms that the unit is more than 30 days old and advised to call KitchenAid for assistance to get it replaced and if they agree to call our office. Office needs to RS when the builder corrects the counter.; O-emld tckt

"Arrived onsite for Not Cooling. Upon arrival unit is plugged in and cooling, just not cold enough. Compressor is warm to the touch and pulling .85 amps. Both condenser and evaporator fans are operating correctly. Uploaded evaporator frost pattern on S.D. Contacted JC for assistance. JC recommends replacing compressor. This is a r600 unit. JC will be ordering all parts needed. Office to reschedule ; O-emld tckt"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I placed the unit in diagnostics and tested the sealed system in test 4. During the test, the evaporators had no frost pattern and no cool air blowing. Tested the thermistors and all are good. Compressor is functioning and all fans are functioning. I found the sealed system components are covered under the extended warranty. I am ordering the compressor kit, RC evaporator, FC evaporator, access valve, UV dye drier

"Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser and drawer failures, I removed and replaced both parts and tested. During testing, I found one the inlet ports on the dispenser was cracked and leaking water (photo). I advised the customer of my finding and am ordering the dispenser and scheduled rerun service for 07/23/22. Water was turned off at the wall and unit left unplugged for safety. ; ordrng 2 4925ER1015B (Dispenser)s"

Arrived onsite for ice production issue and found fresh food defrost issue main problem. Explained need to have damaged and failing evap cover replaced to restore proper function. Advised customer on findings and repair proposal. Customer is set to defrost unit for repair. All else checks good. ; ordrng 1 W11167902 (Evap cover)

"Arrived to inspect no operation. The unit was in flood stage and after getting it out by 5+ second start press, I was able to enter service mode and found F8E1 as the only stored error code. All functions were present within manual test mode and at the point I tested basket rotation, a squeal from the seal/bearing area could be heard. Upon gear case inspection, I found the lower seal(s) had ruptured and the gear case will require replacement, including the cam assy and belt; ordrng 1 W11454734 (Gear Case)"

"Arrived on site for a washing machine not spinning nor draining. On arrival the customer stated they washed a large robe and the unit wouldnt spin properly. They also found with the larger item it would get stuck on the last minute of the cycle and indefinitely drain until the canceled it. They then tried a lighter load and found it ran fine. I put the unit into diagnostics mode and found no stored error codes. I manually activated each component and found they all ran as designed. I then ran a diagnostics cycle and found it ran through as designed. However, on the spin ramp up the tub excessively bounced around. I pushed down on the tub and found it excessively bouncing indicating bad shocks. I am ordering all four shocks to install. Office to reschedule. ; ordrng 4 W11545322 (Shocks)s"

"Arrived on site for a refrigerator not cooling properly. Upon arrival the customer stated that the RC seemed to be losing temp but the FC was fine. They left the unit off for several hours to try and thaw any ice that may have built up and then the unit seemed to work for a while. Shortly after it started having cooling issues again. I checked temps and found the FC at -2?F (set to -6?F) and the RC at 47?F. Upon further inspection I found some frost/ice build up on the evap cover. I then put the unit into diagnostics mode and found both heaters and airflow components running as designed. I gained access to the back of the unit and ohmd out all thermistors. I found the FC read 34k, the FC evap read 29.6k, the RC read 6.57k, and the RC evap read 6.74k. These were all roughly accurate at the time of reading. This indicates a possible faulty control. I went to install the control kit and found it damaged. I am ordering another control kit to install. Office to reschedule.; ordrng 1 W11533213 (Control Kit)"

Arrived on site for a refrigerator not cooling. I checked temps and found the RC at 60?F. I then put the unit into diagnostics mode and found the airflow components and compressor running as designed. I gained access to the evap and found an ice ball in the top left corner and no other frost pattern on the coils. This indicates a faulty SS. Ordering all SS components. Office to reschedule with a SS tech and a two hour job.; ordrng 1 W11507067 (Evap) and 1 W11125124 (Compressor) and 1 LokringKit (Lokring Kit) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier)

"Arrived on she to install new recirculating pump, installed it and nothing changed. I then tested it in diagnostics and nothing, checked the harness pins and they where lose. I called thecline and recommended to change wiring harness spoke to Chris sr#7734143132. Im scheduling CX to return on the 07/28/22 AM. No leaks where observed during service. ; ordrng 1 W11126268 (Harness)"

"Arrived on site to test unit for no cool, tested unit found evaporator completely frozen over, failed defrost system, ran test for damper and found it only opening half way, recommend replacing diffuser,evaporator motor,evaporator harness,control and control UI, ordering parts off to reschedule ; ordrng 1 W11317276 (Diffuser) and 1 W11581973 (Evap harness) and 1 W11559968 (Evap motor) and 1 W11518204 (Control UI)"

"Arrived on site to test unit for dryer shutting off after few seconds, tested unit found motor is engaging but create a vibrating humming noise and shuts off after a few seconds, will need motor to fix issue, order motor and blower wheel, returning with all pre screened parts, office to reschedule ; ordrng 1 W11364931 (Motor) and 1 WP697772 (Blower wheel)"

"Arrived onsite to install previously diagnosed parts upon inspection I found that the dispenser Assembly did not come this the dispenser motor it comes separately. I also found that the tub hose was broken and the Spencer feed hose with a pin hole leak

Arrived onsite for refrigerator with ice buildup in rc. Upon inspection I found the At the drain pan was downed up and would not let the water drain properly causing ice buildup and I also found that the bi-metal was not in the right spot so I corrected this after removal of the ice. I then found that the drain tube was clogged so I cleared it and sealed it up to prevent air leaks. I am ordering 1x drain pan and shims. Upon further inspection I found that the right side door gasket was torn and lest warm air into the rc.

Arrived on site for a washing machine not going into spin. I put the unit into diagnostics mode and found stored error codes F7E1 for basket speed fault and F0E2 for oversuds. I then manually activated spin and agitate. I could hear the motor hum but not spin nor agitate. I gained access to the bottom and found a bad cap. I replaced the cap and then tested the unit again. I found the unit now working as designed. No leaks observed at the time of service. Call complete.

MG. Arrived on site for not cooling. Found compressor and fans running. Removed evaporator and confirmed improper frost pattern. Checked with UV light but was unable to confirm any leaks. Checked pressures and found system has a restriction. Hooked up vacuum pump and was able to removed restriction. Ran a deep vacuum a charged with 3.7 oz. Evaporator developing good frost pattern and unit is cooling down pressures at 0 and 125. Call complete.

"Arrived on site for a washing machine not finishing cycles. Upon arrival the customer stated that the unit will leave clothes soaked and not finish the cycle. I put the unit into diagnostics mode and found stored error codes F8E1 for long fill, F3E2 for water temp fault, F7E8 for motor over temp, and F0E4 for spin limit by water temp. I cleared the error codes. I then ran a diagnostics cycle and found on step 4 the detergent valve was not working. I then manually activated the cold and hot and found neither working. I checked water at the wall and found it good. This indicates a faulty valve. I replaced the valve and then test the unit. The unit is now working as designed. No leaks observed at the time of service. Call complete."

Arrived on site to install previously diagnosed parts. I installed the new drain pump and then tested the unit. The unit is now working as designed. No leaks observed at the time of service. I collected the remaining balance in full on CC. Call complete.

Arrived on site to replace heating element for special project. Replaced heating element test unit and unit test good job complete. No leaks present at this time

"Arrived on site to inspect refrigerator with moisture inside. Upon further inspection, I found water puddles in the RC section. I removed the FC evap cover and found when the evaporator goes into defrost mode, the water is leaking down the air chute into the RC section. Using some permagum, I sealed the chute where the evap,cover sits and leveled the unit with a slight tilt back at the front. Removed the water and observed and found no more water dripping from the air chute. I found gaps in the liner and sealed them with manufacturer approved silicone. No water leaks observed at the end of service, job completed."

"Arrived on site to inspect washer not agitating. Upon further inspection, the customer advised that they placed a new control in the unit due to it not spinning, draining, rinsing. I plugged the unit in and the drain pump came on. I was able to get the unit to stop draining and then placed it in diagnostics. I check error codes and found none. Following the tech sheet, I tested the unit and verified the personality code. Unit is operating as designed. I tilted the unit back and found the pulley shield covered in gearcase oil (photo). I advised the customer of my findings and ///d ///698.84 (///645.58+tax) to replace the gearcase, pulley assembly, actuator/shifter assembly and belt. Customer /// the service fee of ///151.54 (//////+tax) with check #1170 (///151.54 CK Auth# 4943WL) and advised they would speak with their spouse and shop around. I advised that their balancs would be ///547.30 should they want to move forward with repairs. Unit left unplugged for safety. No water leaks observed during service, job completed."

"Arrived on site to inspect washer door latch issues. Upon further inspection, I closed the door and it would not stay latched. I found the latch was broken. Contacted the office to advise of /// and they contacted the customer (JA) and got /// approved. I removed and replaced the door latch and tested. Unit is operating as designed. Customer has CC on file. ///195.25 for service/labor fees and ///101.75 for the latch for a total including tax of ///321.50. Office to charge CC on file for the total ///321.50. No water leaks observed during service, job completed."

"Arrived on site to inspect dryer not tumbling.upon further inspection, I raised the top,panel and found the belt loose. Removed the front panel, and found the tension pulley had come off its mount. I re-installed the pulley and belt and reassembled the unit and tested. Unit is operating as designed. Customer provided proof of extended warranty (photo) to cover repairs. No lint observed during service, job completed."

"Dryer is not in warranty, MS is aware. Customer purchased dryer from a third-party reseller. Job complete"

Arrived onsite for a range to replace previous diagnosed parts. After pulling the unit out to replace the rail base I found the entire bottom back left side was bent and the outer panel was crushed from the range being dropped. The chassis is not repairable. I called techline and spoke with Rob SR# 7734130410 and explained that the unit had been dropped. Rob documented and sent me over to Trade Partners. I spoke with Tricia. Tricia is sending it over to product review. Trade Partners SR# 7734130593. Call complete.

"Arrived on site for no cool in both section. Found both sections warm no frost on either evaporator,removed fresh food evaporator cover found heavy corrosion on heat exchanger,found oil leaking down exchanger. Called tech support per tech support customer can try and take a gamble with replacing evaporator however no repair for heat exchanger line. Gave customer options customer decided not to gamble with repair. Collected service call fee of ////// plus tax. Total ///151.54; ///151.54 CC Auth# H43P4RSR#7734127703"

Arrived onsite to replace previously diagnosed parts. Replaced capacitor. Tested unit in diagnostics and passed. Ran regular load with laundry and unit is now functioning properly. Job complete

Arrived onsite for a refrigerator not making ice or dispensing water again. I has water thru the isolation valve and water just trickling out of the housing. I explained to the customer that the filter head needed to be replaced. I ///d parts ///80.44 labor ///150.00 total ///230.44 + tax. I replaced the filter head and installed another new filter the customer provided. I tested the unit and it worked as designed. I advised the customer to order more filters and to change this one out again since they all were in the same batch and were failing. There were no water leaks present at the time of service. Call complete.

"Arrived on site for a washing machine not operating correctly. Upon arrival the customer stated the unit will not start. When they press start it will flash lock and then do nothing. I tested the unit and found the unit will lock and unlock after pressing start. It will then do nothing. I put the unit into diagnostics mode and found stored error codes F5E1 for lid switch fault, F0E3 for overload, and F2E1 for stuck button. I cleared the error codes. I then manually activated each load and found they worked as designed. I toggled the lid lock and found it working properly. I then ran a diagnostics cycle and found on step 11 when the lid is supposed to lock the cycle stopped and would not advance. I found again the lid locked and unlocked. I went to check the error codes again and found it threw F5E1. I cleared the error code. Per the tech sheet I gained access to the control and checked voltage at the lid lock. I found it good indicating a bad lid lock. However, due to the lid lock working with manual activation and not in an actual cycle it points to a possible control issue. Due to this I gave the customer one /// with just the lid lock and one with both the lock and control. Just the lid lock came to ///113.98, and the lid lock + control came to ///345.83. The labor on either will be ///174.75. The customer declined. I collected the service fee of ////// + tax in full on CC. Call complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to ice maker not making ice and finding several issues with the ice maker housing, ice maker, ice bin door, I removed and replaced the ice maker, ice maker housing adaptor, adaptor gaskets, housing fascia, fill tube heater and ice bin door. Also, due to the RC evap drip pan bowing, I installed clips and tightened the evaporator to the back wall, repositioned the defrost thermistor and secured it with foil tape and ziptie, sealed off the gap between the evap housing and back wall with permagum and leveled the pan with shims. Pulled the unit out and checked the drain tube and found it clogged. Cleared the debris and re-installed the tube and sealed it with silicone. Tested the unit and it is operating as designed. Did not replace the right RC door gasket as the door liner was peeling away from the door frame. I advised the customer that the door gasket is good for now, but should it become more worn and they see moisture building up inside the RC section, the door will need to be replaced. No water leaks observed during service, job completed."

"Arrived on site and found control board is not working, ///d customer for replacement Control ///275.62, labor ///174.75, after replacement confirmed control board is operating normally by starting a big cycle. Took one picture, job complete"

"Arrived on site and inspected washer and found puller is loose, after correcting found washer noise during spin is improved but not completely gone. Sent videos to KB/service management, Spoke with Techline and if noise is happening during manual test cycle then it rules out faulty triac on control board 7734132609. Gearcase, cam kit, belt, actuator and motor, would need to be replaced and agitator should also be on hand if needed. ///d for gearcase, cam kit, belt ///278.70, labor ///255.75 motor covered by 10 year warranty. Agitator to be ///d separately if needed."

"Arrived on site and inspected oven and found it is heating normally. Observed oven reach preheat temperature and confirmed it with thermocouple. Couldnt re-create home inspectors experience, they did not take any pictures in the inspection of what they were using to measure temperature, if issue gets worse a temperature sensor may be needed. No temperature sensor prescreen, job complete"

Arrived on site to replace the heating element. I verified the unit falls under the M&S range. I replaced the heating element and ran a diagnostic cycle. I found the unit working as designed. Job complete.

"Arrived on site for top mount fridge not cooling. I Inspected the unit and work area. I found the unit unplugged. When I plugged it back in I found the compressor making a grinding noise. I swapped in a known good start device and found the same symptom. The compressor never comes out of start up. I spoke to the customer about it needing a sealed system, the only part covered under warranty is the compressor, labor for the service would be ///354.99 and if the evaporator is needed as well it will be an additional ///245.98. The customer declined the ///. They /// diagnostic fee with credit card. Autho XJ3LL9 total ///151.54. Job complete."

"Arrived on site for a dryer that is making squealing noises while in use. Inspected unit and work area. Confirmed the customers complaint and disassembled the unit. Found a few other rollers and the idler pulley causing the issue. ///d the customer ///50.28 for parts, ///229.99 for labor and the service fee, and ///23.12 for tax. The customer agreed to the repair. Replaced all rollers and idler pulley and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to test unit for no power. Test unit and found no power at junction. Found power switch turned off at wall. Turned unit on and got power job complete. Office to run cc on file for trip charge.

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did confirm the customers complaint and verify that the model was still within range of the service pointer. Replaced the heater and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete.

Arrived on site to test unit for all burners not going to low. Test unit and found low setting not correct. Adjusted flames test unit and unit test good job complete.

Arrived on site to replace center orifice holder and orifices. Replaced parts test unit and unit test good job complete.

"Arrived on site to diagnose a washer that is not cycling properly. Found hub worn out, washplate seized to gearcase, and control power cycling randomly. Due to multiple issues and cost, homeowner will replace unit."

"Arrived to inspect error code. I found the basket had seized on the shaft and I was able to free it and test. The unit operated as designed and no further error codes were generated. 1 hour labor, 205.75. ///222.72 CC Auth# 4RK9P9"

"Arrived to instal previously diagnosed and ordered parts. I removed the failed compressor after evacuating the system and installed the replacement, including the dye drier and service port. I vacuumed to 360 microns and then allowed it to set for 15 minutes. Loosing no vacuum, I charged with the MFG prescribed refrigerant charge. I leak tested every accessible joint and found no leaks. Operational test good, no leaks observed during service."

"Arrived to inspect noise. I found the unit would not squeal as it had prior to my arrival. I could hear a thump due to worn roller wheels and I removed and replaced all four. I vacuumed debris from the unit and tested. Operational test good. No gas leaks detected during service. Parts 128.91, labor/sc 179.99.///334.38 CC Auth# 4343UY"

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the cold valve assembly and tested. The hammering was resolved and the unit operated as designed. From prior service: Part ///85.96, labor/sc ///286.50. The CX /// the service call, including tax, ///151.54, balance of ///251.65 due upon completion. ///261.65 CK Auth# TF933L. I incorrectly entered ///261.65 instead of ///251.65 and corrected within the iWallet app, but still shows the 261.65."

"Arrived on site and found customers experiencing a water spring around freezer when icemaker fills. Uninstalled original icemaker and did not see any issues with it. Inspected fill tube and did not see any ice blocking it. Replaced icemaker and it cycled immediately and filled with water correctly. No further repair is required at this time, job complete"

Arrived on site to replace heating element for special project. Replaced heating element test unit and unit test good no leaks present job complete.

Arrived on site to test unit for bottom door glass broken. Replaced glass and installed nameplate test unit and unit test good job complete.

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor at ///219.77 and labor at ///194.75. Test unit and unit test good job complete no leaks present at this time

Arrived on site to test unit for damaged handle. Replaced handle at ///108.55 and labor at ///195.25. Test unit and unit test good office to run cc on file.

Arrived on site to test unit for missing burner caps. Installed new burner caps job complete.

"Arrived on site for load not spinning out completely . Ran diagnostics got drain long error . Unit is draining slowly . Lots of suds . Removed catch and cleaned debris out . Reran diagnostics, unit is drying better . No water leaks detected at time of service. Recommended running clean cycle and using less soap. No water leaks detected at time of service. Collected 151.54 cc . Job complete"

"Arrived on site for oven not operating. Tested unit all top burners and bake are heating . Ran diagnostics, no error codes . Couldnt duplicate any failures. Job complete"

Arrived on site for a refrigerator that has a door that is not closing. Inspected unit and work area. Confirmed customers complaint and found the issue with the door was the gasket had separated from the door. Realigned the gasket and add sure the slides were working properly. Reassembled the unit and the unit began to close the door and operate as designed. Talked on the gasket just didnt ensure this will not happen again. Call complete.

"Arrived on site for a dryer that is not drying clothes and is flashing an AF error code. Inspected unit and work area. Confirmed customers complaint and the customer advised that he already knew the issue was with airflow and is try to use a vacuum on the backside of the wall and the leaf blower to blow out any kind of debris inside of the vent. He just wanted to have it checked to make sure that it wasnt a fault of the dryer. Ran a vent test kit on the unit with the dryer vent on and found poor circulation for all dryers. When that hose was removed from the dryer, the unit showed good airflow for all dryers. I did advise the customer that his attempt did not fix his airflow issue and that he will need a vent cleaning company to fix his airflow issue. Call complete."

Arrived on site for vent hood light not working. I inspected the unit and work area. I swapped a working bulb into the one not working and found the same it still not coming on. I gained access to the socket assembly and found the power line was not seated into the socket. I secured the line to the socket and reassembled the unit. I retested it and found theblights working as designed. Job complete.

Arrived on site for outer door glass broken . Replace outer glass . All checked normal. No other issues found . Job complete. Unit is in wearhouse .

Arrived on site to diagnose a range with burners not operating properly. Found orifices clogged causing low flames. Cleaned orifices and tested unit. Found all is functioning properly at this time.Svc//// (174.75+tax)

Arrived on site to replace previously ordered parts for dishwasher. Replaced stop and pivot clips. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a range that is not starting self clean. Tested unit and found no failures to unit at this time. Advised customer on findings and job is complete.

Arrived on site to replace heating element for special project. Replaced heating element test unit and unit test good no leaks present job complete.

"Arrived to inspect reoccurring temperature issue. I removed and replaced the sensor due to a .10 Kohm variance from a new sensor. Started temp test at industry standard of 350 with internal temp of 75F and as expected, both the bake and broil elements cycled during preheat and could be seen to glow. After 11 minutes, the unit claimed preheat with an actual internal of 403F, which is normal. Cycling temperatures were 312, 382, 322, 388, 324, 386. Throwing out the initial preheat and the first low and high (to allow tie for the oven chamber to fully heat,) the average temperature was 355 and no adjustment needed. Operational test good. Contacted MFG tech, Austin and reported my findings. File# 7734130563."

"Arrived on site for freezer, inspected unit and work area. CX explained to me about. Week ago unit stoped cooling so ge unplugged it for 24hrs and then power it back up and its been working fine since. I tested unit in diagnostics and it passed. I explained to CX its possible that door was left open and cause it to freeze up and not cool correctly. Unit is operating as designed at this time no leaks where observed during service. Job completed."

Arrived onsite and found unit touch panel beeping stuck key. Cleaned and reset unit. No error codes. All checks good. No ongoing issues. Unit is now operating as designed.

Arrived onsite and seated the thermistor assembly to prevent leaking. Unit is now operating as designed without leaking. All checks good.

Arrived onsite and found float switch obstructed. Removed broken plastic. From under float switch. All checks good. Unit is now operating as designed. Charged /// plus tax.

Arrived onsite for not completing cycles on sheets and towels occasionally. Provided customer instruct on off balance loads and best practices. All checks good. Unit is otherwise operating as designed.

Arrived onsite for filter light concern and customer wanting to know how to replaced the filter. Provided instruct on filter replacement and how to replace and install the carbon air filter. Also advised the the filter timer is for the water filter only. Advised on using the strip indicator to determine time to replace the carbon air filter.

"Arrived on site to diagnose a refrigerator that is not dispensing water. Found waterline frozen in door and advised customer on findings, and that this is a known issue with sxs ge refrigerators. Advised on possible solutions and that issue will likely be reoccurring. No further repairs done and job is complete."

Arrived on site for washing not spinning. On arrival confirm complaint and upon further inspection I found a bleeding capacitor allowing a gray oil to escape as well as main control not sending correct signals to components. After replacing both parts I reassembled and tested unit and found washer could fully cycle through all settings as designed with no failures or leaks. Call complete

Arrived on site for washer. Upon arrival customer stated they already had someone diagnose unit and service wasnt needed. Call complete

Arrived on site for dishwasher needing new element. Upon arrival confirmed complaint and found gold bushing style element in unit. After replacing it I tested u it and found no leaks. Unit is functioning properly as designed call complete

Arrived on site for oven with broken broil element. UPon arrival confirmed complaint. Upon further testing I found broil element as well as TOD both broken. Verified with SR that tod is rendering unit non repairable. Informed customer of findings call complete.

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised theyre getting a long fill error codes and are not able to finish the cycle. Ran the unit three diagnostics and found an F8 E1 (low/no water detected during fill) and F0 E4 (spin limited by water temperature) error codes. Around the unit through testing on the valves and found the valves pulling in water at a slower than normal but steady rate. The customer advised they have low water pressure throughout the house. Ran the unit through a diagnostic cycle and the unit ran as designed. I did advise the customer that because of their fault and no issue with the drain, the issue would either be with the valve for the water supply. Because the washer was pulling in water and their water supply was not super great, I did advise the customer that I would focus on the water supply first before proceeding with washer repair. The customer advised they wanted to go ahead and fix whatever could be causing the issue on the washer side instead first. I did advise the customer that we cannot warrantee the repair due to potential issues with that said water supply issue. Replace the water valve and tested the unit. The unit was working a little better but marginally. Did confirm no water leaks detected during service. Call complete."

"Arrived on site to replace heating element per SP. replaced element, tested unit, unit working as designed. No leaks detected. Job complete."

Arrived on site to test unit for loud noise and not dispensing ice. Found ice bin was not locked into place properly causing ice to melt together seizing auger. Removed ice build up and secured ice bin. Tested ice maker and ice maker responded to diagnostics properly. Advised customer on how to secure ice bin properly. No leaks detected. Job complete.

"Arrived on site to test unit for not washing. Found cam retention nut was missing causing belt to pop off and preventing cam pulley from engaging properly. Replaced cam and belt, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for leaking water. Found drain hose was popped out of drain tube in wall. Customer stated he tried moving unit to clean underneath. Secured drain hose in tube and placed zip tie. Tested unit, unit working as designed. No leaks detected.

"Arrived on site to test unit for light not turning on and dryer still running when door opened. Found bad door switch. Replaced switch, tested unit, unit now working as designed.

"Arrived on site for washer draining itself at beginning of fill cycle . Ran diagnostics no error codes , wash test was normal. Called tech line , recommended a clean wash cycle and to use liquid soaps . No water leaks detected at time of service. Job complete.Sr 7734133486"

"Arrived on site for washer not going into a wash cycle . Ran diagnostics all checked normal in test wash , no error codes . Drain tube hooked up correctly, no issues found with float switch . Couldnt duplicate any errors. No water leaks detected at time of service. Job complete"

"Arrived on site for no cool on both section. Found freezer evap covered in ice . Ran diagnostics, defrost heater not coming on . Found one connection pin not pushed into molex connector . Reconnected pin . Heater is energized. Steamed remains frost out of freezer . No water leaks detected at time of service. Job complete"

"Arrived on site for dryer not heating correctly. Upon arrival found no errors. Found element, thermal fuses, and stats all functioning within manufacturing specs as well as moister sensors functioning. Found fault in ACU relay to element. Replaced ACU and retested and found un could dryer as designed with no failures. Call complete"

"Arrived on site ,replaced UI and control appliance manager. Ran diagnostics, no error codes and preheating normally. Job complete"

"Arrived onsite for ERROR MSGS - WOULD NOT TURN OFF RESET . Upon arrival ran diagnostics and got F6-E3 ACU Cannot hear UI, F6-E2 UI cannot hear ACU, F2-E1, UI stuck button. Recommend to customer that both UI and UI would need to get replaced dues to the two not being able to reach each other. Replaced bot control and UI. Test unit and unit operates as designed. No leaks present at this time. Job complete"

Arrived onsite for None of the Burners are Lighting. Upon arrival found burners were not sparking. Checked polarity and unit is getting correct voltage. Ed to replace spark module. Replaced spark module and test unit. Unit now operates as designed . No leaks present at this time. Job complete

"Arrived on site to test unit for dishes not drying, tested unit found heater engaging but noticed that customer is not using rinse aid, stated to customer that unit is designed to work with rinse aid to achieve best results, also advised customer to prop door open to help with drying, at this time the unit is running as designed, no leaks detected job complete"

"Arrived on site for refrigerator making building frost on freezer. Inspected unit and work area. On my previous visit I had informed CX if issue continues would need a new freezer door and sliders brackets. No leaks where observed during service."

Arrived on site to install previously diagnosed parts. Installed all parts and tested. Unit is now operating as designed. Job completed.

Arrived on site for dishwasher leaking at the bottom middle. I inspected the unit and work area. I pulled the door apart and inspected all the gaskets. I cleaned off the air vent gasket and reseated it properly. I reassembled the door and unit. I believe it was the vent leaking. The inner cover wasn't tightened down properly allowing the door to leak. Job complete.

Arrived onsite for refrigerator with water leaks. Upon inspection I found that the water supply line to the filter head had been damaged. I replaced the filter head assembly and tested unit several times and found unit operating as designed. Job complete

Arrived onsite for cooktop that when lighting one burner it would spark at all burners. Upon inspection I found this to be happening but this is normal as all burners shear a common spark module. Job complete.

Arrived onsite for refrigerator with an extra ice door. That had fallen off. Upon inspection I found that the refrigerator already had an ice door in it and was operating properly. Job complete.

Arrived onsite to install previously diagnosed part. Upon arrival I tested that water dispenser and found that the water valve was noisy. I replace the valve and tested unit and found unit operating much quieter. Job complete.

"Arrived on site to test unit for missing parts, tested unit found missing retainers on bottom plate, ordering parts, office to reschedule ; ordrng 2 W10503548 (Retainer)s"

Arrived onsite for oven that seems too cold/not reaching target temps. Upon inspection I found that the customer had did her own temp check with a oxo oven thermometer and found that the unit was off by 30*. I performed several temp test with a k-type thermal couple and found that the unit was off by 10* I adjusted the temp offset then explained to the customer how the oven works as far as how it achieves the target temps. By turning the bake burner on and reach a temp on the high side and the turning it off and trash a temp on the low side and then the average should equal the target temp. Job complete no gas leaks. Cx next complaint was the the door was not holding together properly the felt a bit warped and some parts were separated see pix. I and ordering door and glass bracket. Office to reschedule.; ordrng 1 W11176456 (GLASS-DOOR) and 1 W11105139 (BRKT-GLASS)

Arrived on site to diagnose a range with damage. Found control panel dented in lower right side. Panel will need to be replaced to complete repairs. Return date set for 7/26.; ordrng 1 W11097777 (Panel)

Arrived on site to diagnose a refrigerator that is not cooling properly. Found rc door lier damaged and door seal too small. Rc door will need to be replaced to complete repairs. Office to set return date.; ordrng 1 LW10771436 (Rc door)

"Arrived on site to test unit for cover falling off, tested unit found dispenser front handle missing, ordering part office to reschedule ; ordrng 1 W10726377 (Dispenser cover)"