Local Reviews
Powered by Fluid LOCALGreat professional service
Dana - Austin, TX
Great service
Jordan - New Braunfels, TX
My service tech was very polite and explained everything he was doing.
Dishwasher fix under warranty
Amit - Austin, TX
Came on time, fixed appliance hassle-free.
Great and quick service!!
Maria - Manor, TX
I was worried the warranty process was going to drag but my washer and dryer were repaired in a timely fashion by a great tech who explained the whole process and gave recommendations to prevent future problems. Great service!!
Thanks so much!
Erin - Del Valle, TX
Efficient and helpful
Worthless waste of time.
Robert - Georgetown, TX
Replaced a part in 5 minutes said give it 24 hours. I gave it a week. Still no ice.
our cooktop
John - Leander, TX
They were very through and completed the work
Very Professtional
Cathie - New Braunfels, TX
I am pleased with the great service from Richard. He is very knowledgeable and professional and fixed the rattling in my refrigerator although I don't like how loud it is when it runs. And at times I hear a clunking noise and a little vibration but not as loud as it was.
Great
Martha - Round Rock, TX
Very good we will call on you again. Thank you very much.
great repair company
John - Waco, TX
great about communication ontime\
professional, cordial, super competent, good listener
Carol - Georgetown, TX
Got it done
Bruncsak - Austin, TX
Mrs Mackey
Becky - Austin, TX
Nicky
Nicky - Round Rock, TX
It was a smooth process for getting job done.
Emilia
Emilia - Temple, TX
Appliance express is so good in service and in dependability. Though I am still having a little issue with my Microwave oven it is making a noise that should not be when working. Other than that it is working pretty good.
Prompt and efficient
Carmel - Austin, TX
This company are great. Super responsive and competent
Excellent service
Steven - Austin, TX
Tyler is punctual and efficient.
Great Service
Chris - Georgetown, TX
Great, timely service.
Gentleman that came out did a great job.
Ismael -
JOB DONE WELL AND FAST SERVICE
David - Cedar Park, TX
WILL USE AGAIN
LG Dryer Repair - Rollers causing thumping noise
DougG - Round Rock, TX
Paul did a great job - explained everything he was going to need to do before he started the work and afterwards left with the dryer running like new - he accomplished the job in good time and we were very pleased.
Professional and great service
Christian - Kempner, TX
Impressed with the professionalism and service rendered.
my GE Applicance
Claude - Dripping Springs, TX
fine job - but GE sent 5 replacement bulbs which was never needed - go figure
Top tier work
Mark - Pflugerville, TX
On time! Quick service
My expensive warranty was not honored
Hallie - Austin, TX
I scheduled appointment through the warranty number. The appointment was booked by Maytag as a warranty call. The warranty was not applied at all. Appliance Express claims they did not know it was a warranty call. But how could they not know when it was booked as one?
Speedy and friendly service
Monica - Austin, TX
Thanks Clif for saving our dryer in a jiffy! He was one of the fastest and friendliest repair professionals that we've had to our house and was able to diagnose and fix the issue very quickly. Thanks!
Great service
Florin - Cedar Park, TX
The service technician came in ,did a great job and left . Can’t ask for more then that . Very satisfied.
Great technician, great company Whirlpool!
Mike - Cedar Park, TX
No charge for labor, parts, or service fee while warranty had recently expired but indeed was expired. Whirlpool just became my only vendor for all my future appliance needs, thank you Whirlpool!
Great service
Manuel - Manor, TX
Great ambassador of service
Oscar - Leander, TX
The technician was knowledgeable and courteous and offered safeguards for proper care of our refrigerator
Dishwasher soap tray replacement
Adam - Austin, TX
The tech did a good job and was professional. My problem is with the price. $125 for a plastic tray? OK... fine, but $180 in labor to replace it? It took him 15-20 min. He was at my house for 30 minutes. I honestly feel a bit ripped off.
Prompt, Courteous, Professional
Kyle - Marble Falls, TX
The technician was very helpful and effective determining the issue with our ice machine. I appreciate his willingness to listen and discuss what was wrong.
mouse033@yahoo.com
Robert - Georgetown, TX
great service., knowledge and fast repairman, explained whole procedure and gave price up front.
Professional and Timely
Roxanne/tara - Canyon Lake, TX
Richard took care of the issue right away and I'm very grateful. I was kept apprised by phone as to his expected arrival and he phoned me when he was outside my home.
great job
David - Round Rock, TX
would recommend
Knowledgeable and professional
Gordon - Spring Branch, TX
Highly satisfied with the service provided
Great service
Beth -
Very happy with service!
Cheryl - Austin, TX
Joseph was very thorough in resolving our two issues and also provided further information on how to best use our appliances to make them last longer and be more efficient. Great service and would recommend Joseph to anyone!
Fridge Service
Aleksandra - Austin, TX
Awesome!
Mary - Round Rock, TX
Excellent service!
Robert - San Marcos, TX
The technician went above and beyond. He arrived at 8:00am sharp. I appreciated that a lot. He was very helpful by showing me how to connect the oven to WiFi. He also answered all of my questions I had about my other appliances.
Great
Randy - Killeen, TX
Great. Service. Thank you.
Great
Justin - Wimberley, TX
Great service, here on time
Linda - Georgetown, TX
Great Service -- Fast efficient and courteous
Kevin -
I was very impressed with the professionalism, knowledge and efficiency of David. He tracked down a very tough-to-find rattle in my dryer, replaced the parts and cleaned everything up in 60 minutes. Good as new. Thank you!
Great service!
Carrie - Briarcliff, TX
Great service!
Great service and price
Farmer - Georgetown, TX
Great company and very fair and fast and performance very good
Great service and Lou is very knowledgeable
Guru - Austin, TX
Lou is very professional and is very knowledgeable. He is patient and gives me tips on how to maintain the appliance.
Easiest service ever
Dean - Austin, TX
Scott was great! Not only did he quickly diagnose and fix our issues but was super communicative, very easy going and very pleasant to chat with.
Great Service
Annemarie - Jarrell, TX
He was a great tech
wonderful service,very knowledgeable and honest,
Elaina - Austin, TX
I was impressed with Scott's knowledge and honesty,thank you for the advise and the well done job
Good Service
Isabel - Buda, TX
Awesome Maytag Man
Dee - Leander, TX
We had the best service ever. Lou has great customer service skills. His knowledge of the appliance was greatly appreciated. He was very patient with my husband and I in explaining how the washer operates and diagnosing the issue with the machine. He repaired the machine and we are all set to go. Thank you so much! What an asset to the company 😊
Great service
Barbara - Leander, TX
Technician fixed the problem quickly. He also showed me the features of my new ice maker and dishwasher. Took his time to answer all my questions.
Richard was great
Scott - New Braunfels, TX
Great serviceman
Cathy - San Marcos, TX
Richard was very smart and helpful. He explained everything in detail so I appreciate that.
Jarrod
Jarrod - Taylor, TX
Good fast friendly service. A plus
Fan Noise
Andrew - Round Rock, TX
They really didn’t do anything, one of them said it must have been a Roach in the fan that must have been blown out because it wasn’t making any noise any longer. Also it’s under warranty.
Great service
Carli - Pflugerville, TX
Great Job
Carl - Austin, TX
Steve
Pacesetter - San Marcos, TX
Service was fast, friendly and very professional.
Amazing service
Alvin - Austin, TX
Awesome Service
Daniel - Manor, TX
The service was great and Joseph was extremely knowledgeable on the product
Super Service
John - Austin, TX
David showed up on time and went immediately to work to replace parts on the dishwasher upper rack. In 30 minutes ithe repair was complete and everything cleaned up
Whirlpool Fridge Repair
Steve - Austin, TX
We were sad to have to have called in only after a month of owning the new fridge, but Appliance Express was the company to service our fridge. Oh he was so good and informative about our product, it's all good.
Great service guy
Arturo - Elgin, TX
Did a very good job in fixing our washer, and educated us on do's and don'ts of operating and using washer. The guy was great and very friendly. Thanks....
Robert was very professional and efficient
Thelma - Austin, TX
Kuchar123
Mary - Austin, TX
Great and prompt service
Brian
Brian - Round Rock, TX
Gentlemen were professional and fixed everything. Great service
Great service
Liliane - Austin, TX
Amazing service
Alvin - Austin, TX
Rick
Richard - Harker Heights, TX
Awesome Tech
Maria
Maria - Pflugerville, TX
Great service
overall experience was great
Darron - Dripping Springs, TX
Good Service
Carol - Austin, TX
Good service with the exception of the parts being delayed twice and some scheduling timing. Both of the service techs, Joseph and Tyler were on time, knowledgeable and polite. As this was a warranty problem with Maytag, there was no additional cost involved, other than my time.
Fixed first time out
Donald - Georgetown, TX
Gary
Gary - Georgetown, TX
Great job. Punctual, polite, efficient.
Terri
Terri - Leander, TX
Property Manager
Hdf - Pflugerville, TX
Very quick and very professional.
Awesome 👍
Erica - Austin, TX
Courteous and Professional
Gwen - Leander, TX
Lou was on time, professional, and patient in explaining the mechanics of my stove.
Debbie
Deborah - Austin, TX
Great service.
Very nice young man; knowledgeable about repair
Carol - Lakeway, TX
Excellent Service
Ivan - Driftwood, TX
Great service, thank you
Yvonne - Pflugerville, TX
Clif was prompt, friendly and professional. Completed the work well and quickly.
Robert arrived on time and quickly diagnosed the issue. Time will tell if we have solved the problem.
James - New Braunfels, TX
Robert was great!!
Great service
Eric - Austin, TX
Owner
Stephen - Austin, TX
Listen to our failure experience quickly diagnosed the problem and went online to find part, cost and delivery. Discussed options - replace or repair. Great experience.
Great service, very dependable and knowledgeable.
Ken - Kingsland, TX
Alvin Rocks
David - Georgetown, TX
Alvin went above and beyond the work order to give us tips to keep our appliances working to their potential
Dishwasher repair
David - Belton, TX
The technician did fine job of finding the problem and replacing the water pump. The dishwasher works well now! He also let us know how to prevent the problem for recurring. We are grateful that the manufacturer's warranty covered the total cost.
Great
Jeff - Loop, TX
Leo was great!!
Fast and efficient service by Clif.
Anne - Austin, TX
I paid by phone, he repaired the oven in about 30 minutes. Nice.
ice-maker & water dispenser consult
Rick - Georgetown, TX
Jonathan was polite and professional. He was very informative with his diagnosis and recommendation for repairs.
Timely and professional
Kevin - Austin, TX
Ice Maker
Lennox - Austin, TX
Tech did a great job
Great Service
Stenly - Austin, TX
Great service, professional attitude, and the problem was solved !
Linda
Linda - Georgetown, TX
Jonathan was polite, efficient and professional. He also answered all of my questions. Great service!
Tyler was great
Barry - Austin, TX
He came, he analyzed, he fixed. Was very pleasant and efficient.
Great Service!
Shruti -
Appliance Express technician Lou Soldan was very professional, knowledgeable and repaired our appliances in a very systematic way. He was careful and meticulous about protecting the work areas in our home. We are very happy with his service. Thank you!
Quick to fix
Kim - Seguin, TX
We just bought new Whirlpool fridge and the ice machine and water was acting up and Whirlpool send out Kevin from Appliance Express. Kevin was quick to figure out the problem, order the part and a week later he was back and problem fixed.
great service
lenny - Georgetown, TX
Jonathan is awesome.
Awesome Service
Martin - Georgetown, TX
Great
Mr - New Braunfels, TX
He was great! Very polite and fixed the issue.
Above and beyond service.
Michele - Cedar Park, TX
Same as above
Excellent Service, Brandon was very professional and quickly fixed my problem.
Kevin - Austin, TX
Great Technician
Lupe - Burnet, TX
Great service and the technician was extremely knowledgeable.
Punctual
Dale - Kyle, TX
Kevin was right on time and very through. He called Whirlpool and talked them on what could be done. It was Whirlpool's opinion that it was not repairable.
Task completed
Deanne - Austin, TX
Lou did everything he could to ameliorate the problem with my refrigerator water dispenser over 5 visits.
Fixing Fridge
John - Austin, TX
We appreciate the positive attitude, and skills of Mr. Andy Barr in getting our refrigerator to work properly.
great, friendly service
Wendy - Austin, TX
Great service
Jeasung - Leander, TX
Scott
Carol - Austin, TX
Scott is extremely professional and is an excellent service agent. Thank you!
Repair double oven
Bonnie - Georgetown, TX
Sad that they make self cleaning ovens. Sad when you use it it screws up the oven works. Tommy did a great job, he knows what he is doing. Thanks Tommy.
Very Professional, Great Service!
Teresa - Killeen, TX
Arthur is very knowledgeable, cares about his customers, and goes above and beyond.
Good technician
Lisa - Seguin, TX
Good service. I was told on the phone that they would be able to change out the bulb and charge me but the technician told me I had to order it myself. That would have been good to know before hand.
Luis was extremely helpful!
Julie - Austin, TX
We not only got the ice and water working on our refrigerator, but Luis helped us to understand the computer on our refrigerator. Very personable and knowledgeable.
Great service
Robert - San Marcos, TX
Great Service, veryhelpful
Sandra - Cedar Park, TX
Service was very good, explained my problem and helped solve it. Was upfront with costs.
Great Customer Service
Heath - Austin, TX
The experience was great! The tech (Leo) was very personable, and as he was doing the work we talked as if we were friends. The work was completed flawlessly, we also discussed general operation and issues with the appliances which educated me and helps me make a more informed decision on whether or not I should purchase extended warranty. This is very helpful to have the information without trying to sell me anything.
Dryer repair
Lawrence - Elgin, TX
Great warranty service
David - Bastrop, TX
Very friendly people great service
Santa - Round Rock, TX
Fully recommend those people
James provided wonderful service. He took the time to walk through the repairs and how to care for my machine going forward. Even followed up to ens
Jennae Warner - Lago Vista, TX
Great Service!
Chris - Georgetown, TX
Thomas was very professional, efficient and good at diagnosing the problem and coming prepared to fix it.
On time and timely service.
Andrew - Burnet, TX
Juan
Juan - San Marcos, TX
very friendly person
Very professional. Great service, explained what was wrong and how he fixed it.
Dale - Austin, TX
Great Service
Cydney - Johnson City, TX
Thomas
Thomas - Bastrop, TX
Tech arrived and troubleshooted problem with range.
Whirlpool stuck drawer.
Denise - Georgetown, TX
Jonathan was wonderful. Took care of our problem and was very patient with our chaos of moving in. We would highly recommend him.
Refrigerator repair
Barbara - Austin, TX
Always great service!
Anna - Killeen, TX
Excellent Service!
Billie - Marble Falls, TX
I appreciate the professionalism and product knowledge of the technicians at Appliance Express.
Appliance Repair
Brian - Georgetown, TX
Issue resolved
Barbara - Austin, TX
Technician arrived on time and was able to diagnose the problem (broken igniter) on a brand new Whirlpool dryer.
Great service
Ravindra - Austin, TX
Great service
Katia - Copperas Cove, TX
Very professional
Excellent service
Stephanie - The Hills, TX
Luis was prompt, professional, and thorough. Outstanding service call.
Very professional, courteous service!
Laurie - Austin, TX
Scott was very prompt, courteous, and professional. He took time to cover his shoes before entering my home, which I viewed as a sign of respect. He took the time to thoroughly troubleshoot the issue with my appliance. Once he found the problem, he explained and showed me what to look for if this ever happens again and how to quickly resolve the issue. He then reassured me that I have made a good purchase decision with this particular model of refrigerator. Thank you Scott!
Great Service!
Cory - Georgetown, TX
First Rate
Ras - Kingsland, TX
Great service fixed our problem quickly. Technician was friendly and professional.
Great Service
Freddy - Austin, TX
Great Service
Cynthia - Burnet, TX
James arrived on time, protected our flooring, got right to the appliance problem, fixed the issue, and was on his way. James was very polite and knowledgeable. Satisfied customer!
Great Service
Stacy - Round Rock, TX
Appliance Repair technicians are so nice and helpful! I love Appliance Repair!
Great employee
Adrienne - Georgetown, TX
Great Service!
Jonathan - Austin, TX
Clif did a great job! Was quick, efficient and great with my dogs being at the house too!
Good service
Chris - Austin, TX
great service
Steven - Austin, TX
excellent service, Andy was ver polite and knew his stuff.
Fantastic Service Technician
"MontemayorA - Manor, TX
I would like to take this opportunity to say thank you for being prompt on sending Joseph to repair my Whirlpool washer. He was very professional and courteous.
Excellent friendly service
Angela - Burnet, TX
Service man was very friendly. Overall great experience
Debbie
Debbie - Austin, TX
Luis was seriously great. He rechecked everything & found first diagnosis incorrect. Fixed it & saved us money! I love honest techs & honest companies! Will def recommend to friends! Thank you
Great service
Duwayne - Georgetown, TX
Lou the tech was great.
Great Service!
Marcia - Austin, TX
I thought my brand new Whirlpool Fridge freezer doors were not closing properly but Robert pointed out the "nudge" that was needed. He was also quite knowledgeable about certain aspects that I wasn't aware of so his advice was much appreciated.
Cloth dryer
Hung - Austin, TX
Tyler is truly the Subject Matter Expert (SME) to fix the appliance in less than 10 mins. Thanks You Tyler . Keep up the good work
"Excellent Service!"
Richard -
Leonardo is both a stellar service provider and a genuinely wonderful man. We feel deeply blessed to have been on the receiving end of his work and extraordinary knowledge base. Thank you!!
Excellent - will use them again for certain!
Brent - Austin, TX
Very nice and patiently explained problem and solution
Leslie - Kyle, TX
Very nice and patiently explained problem and solution
Fast Repair
John - Austin, TX
Appliance Express is Impressive
Kerry - Leander, TX
Prompt. Thorough. Quick, Accurate. Professional. From scheduling, to wearing footings over the shoes before coming in, to having a warm personable demeanor, the entire experience was unlike any other I've had with appliance repair.
Partly professional
Karen - Georgetown, TX
Although Tommy was professional, there were mistakes made that made getting my oven fixed take two months. After the initial visit, I was told there were three parts needed to fix my oven. Then one of those was backordered for over a month. Once that part finally came in, a new appointment was set-up, another morning I had to take off work. And then during that appointment, the part that was brought (the element) was the wrong one - so we had to wait until a new one came from Dallas and reschedule the appointment. The next week's appointment was met and the right parts were brought, but then he discovered that the control panel, which we had waited over a month for, was not needed because mine was fine and he had not tested it correctly in the first place. I was not charged for the part, but my oven did not work for all that time. Not really a win. I appreciated that the appointments were made with my schedule and I was notified before each one, but the inefficiencies seemed to be with the parts and identifying what needed to be repaired.
Awesome service!
Benjamin - Austin, TX
Wesley with Appliance Express visited our home today to fix our almost brand new Whirlpool washing machine. He did a fantastic job and new exactly what the problem was. I can't thank him enough for his knowledge and the support team at Appliance Express in helping us get our washing machine back in working order. Thank you!!
Nancy
Nancy - Waco, TX
Professional. Seemingly competent—ran diagnostics, confirmed problem, came with parts and able to fix the issue immediately.
Very professional. Problem fixed
Ann - Horseshoe Bay, TX
Great service
Steve - Austin, TX
Awesome
Review
Kenneth - Pflugerville, TX
LG Fridge Repair
Batya - Austin, TX
Timely, efficient service!
Barbara - Florence, TX
They came out in two days with the equipment needed. The phone customer service woman was super, she coordinated with me so that the service people were ready when they got here. Good company.
Great service and follow up.
CK - Austin, TX
Casey
Casey - Austin, TX
Friendly, helpful and efficient
Great service
Ken - Kingsland, TX
still not fixed
John - Horseshoe Bay, TX
Everything was fine with your company. Problem is, the ice maker is still making very thin ice. Obviously this machine is a lemon. I will get a new one from Kitchen aid. Thanks for replacing every single part. John Hoyt
Quick and good job.
Jason - Austin, TX
Fridge
Pierce - Austin, TX
Perfect!
Awesome Service
Gabriel - Austin, TX
Fast professional tech that explained what the repair entailed. I would highly recommend them to any one needing a repair.
Great service
Customer - Andice, TX
Jonathon was great.
Very fast and good service
Ronald - New Braunfels, TX
Patricia
Patricia - Austin, TX
Excellent Technicians and Company
Kat - Austin, TX
Leo and Jacob arrived early, repaired quickly, and were courteous and professional.
Great service!
Caroline - Leander, TX
Paul was amazing! Very nice and helpful!
Excellent Customer Service!
Cassie - Austin, TX
Leo and his colleague were awesome! They demonstrated excellent team work, working very well together. And they were extremely knowledgeable, efficient and empathetic to our concerns. They immediately knew how to fix the problem and were done is a flash! I would highly recommend Appliance Express to anyone wanting a great experience and if Leo and his colleague are available you will without a doubt be in good hands!
great service
Sharron - Belton, TX
Great guy, super helpful and awesome service
Cathryn - Austin, TX
Great and informative Tech
Robert - Leander, TX
Very knowledgeable and informative. Unfortunately machine still does not work
Stove top Parts Replaced
Donna - Buda, TX
Leo did a fine job of replacing all the stove top parts, including the securing again the metal top to the counter. We are both hoping all will go well with my Amana stove top. Thank you.
Great Service
Kenneth - Austin, TX
great service
Ken - Georgetown, TX
Lou was very professional, thorough, knowledgeable and effective
Great
Lauren - Lakeway, TX
Andy was very nice, quick, explained everything. Also very clean!
Excellent Warranty Service
Stephen - San Marcos, TX
My appointment with service was confirmed in advance. Robert arrived on time and promptly repaired my refrigerator.
Great service
Holly - Austin, TX
Great service
Jan - Spicewood, TX
Very good service. Excellent communication.
Professional service
Wonhwa - Cedar Park, TX
Perfect
Professional service.
George - Bastrop, TX
The technician arrived in a very timely manner and carefully listened to my description of the problem. Then he performed a very thorough diagnosis of the washer before beginning the repair. In minutes the repair was completed and explained to me. He then performed tests on the washer for proper operation before completing the paperwork and leaving.
Repair
Joann - Manor, TX
Great service
Mike - Austin, TX
Joseph was very personable and efficient.
Great service
Will - Austin, TX
Very prompt and service man was very helpful
On time and outstanding service
John - Georgetown, TX
Thomas arrived on time and correct the issue very fast, and did a very good job of explaining the issue we were experiencing..
Great Service
Carrie - Driftwood, TX
Great service!!
John - Andice, TX
James was able to pin point our problem and fixed it immediately. We are very satisfied!
Timely service and friendly and knowledgeable technician
Daniel - Bastrop, TX
The technician showed up in the window we were given. He was friendly, knowledgeable, and imparted his wisdom on the stove to us. He replaced the part that was causing the problem. This is our first gas stove so any knowledge was helpful.
Richard P.
MICROWAVE GE JVM1730DM1BB Arrived onsite for the microwave not working. During testing found that the fuse was blown. Tested microwave with my test fuse and found that the cap and mag caused the fuse to go out. Replaced cap and mag and fuse and microwave tested good complete
Andy B.
DRYER WHIRLPOOL WGD5620HW0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Clif L.
DRYER MAYTAG MDG7400AWW Arrived on site to diagnose a dryer that is taking too long. Tested unit and found gas to air mixture incorrect in unit as unit needs to be converted to propane. Also improper flame size has coated limit thermostat in soot. Unit needs to be converted and thermostat changed to complete repair. Office to set a return appointment.; ordrng 1 MAL9000AXX (lp gas con)
Kevin B.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site and inspected refrigerator and found no ice production. Ran test 96 and 97 and water is dispensing from Dispenser and icemaker fill tube. Ran test 120 and icemaker cycled properly. Spoke with techline and found freezer temperature is 13° icebox temperature is 23° techline recommends hey sealed system repair to correct issue. 7729786508; ordrng 1 W11291123 (Evaporator) and 1 W11099568 (Evap cover) and 1 W11090564 (Shield) and 1 W11393142 (Compressor) and 1 W11099684 (3 way valve) and 1 W11099748 (FRZ evaporator) and 1 W10886209 (Shield) and 1 W11394920 (Frzr evap cover) and 1 WPW10143759 (Dye dryer) and 1 8201786 (Start device kit)
David S.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site for water dispenser not working. I inspected the unit and work area. I found the water a valve not opening when water is being called for. It replaced the water valve with new. I retested the unit and found it working as designed. Job complete. No water leaks detected.
Jonathan S.
DRYER WHIRLPOOL MEDB855DC4 Arrived on site for dryer making noise. Inspected unit and tested dryer in normal run operation. Disassembled unit and found blower wheel cracked. Will need to replace blower wheel. .;
Jonathan S.
WASHER MAYTAG MVWB855DC3 Arrived on site for washer not filling with correct amount of water and making noises. Inspected unit. Performed diagnostics mode and checked fault codes. Found none. Inspected gearcase and stator assembled. Removed agitator plate and found gears worn. Will need to replace agitator plate. ; ordrng 1 W10902814 (WASH PLATE)
Scott M.
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site for,replaced panel control on microwave."
Lou S.
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer not working. Upon further inspection, I found the unit non-responsive but the it was getting 250V at the outlet and at the terminal block. I found the unit interior light on. Removed back panel and tested the thermal fuse and found it bad. Tested element and cutoffs and all were good. Removed and replaced the fuse and retested and unit is operating as designed. I tested airflow to the unit and it failed 2 of 2 times. Adjusted the vent tube at the back and same results. Contacted techline and spoke to Andrew and advised of the complaint and previous repairs. Andrew had me perform several voltage checks and all were good. Recommended replacing the element and cleaning vents. Provided file #7729783210. I removed and replaced the element and retested. Unit is operating as designed. No lint observed during service, job completed."
Lou S.
WASHER MAYTAG MHW5630HC2 "Arrived on site to inspect washer leaking water. Upon further inspection, the customer provided a photo of the water on the floor in front of the unit. I found old water streaks at the bottom on the door on the front panel. Found a small amount of lint/hair debris at the bottom the door glass as well. Placed unit in diagnostics showing no error codes and tested. Unit operated as designed with no leaks. It appears that the unit is leaking from the bottom of the door glass from in between the bellow and the door. I made recommendations for use and care and cleaning of the bellow and door glass after each wash. Recommended that the customer contact the office if the leak continues after wash and performing use & care recommendations. No water leaks observed during service, job completed."
Scott M.
DISHWASHER KITCHENAID KDTE204KPS0 "Arrived on site for washer stopping after about 20 min . Found water in overflow tray . Found unit front too low , causing water to com forward and tripping float switch . Recommended getting installer to come back and dropping back of unit . No water leaks detected at time of service. Job complete ."
Clif L.
MICROWAVE KITCHENAID KEMC308KSS02 Arrived on site to diagnose a microwave that is not opening properly. Found torsion springs broken inside microwave door. Springs will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 WP4451009 (spring) and 1 WP4452395 (spring)
Luis M.
REFRIGERATOR MAYTAG MRT118FFFH01 "Arrived on site for cooling complaint. Found weak frost pattern on evaporator,diagnosed a leak in the system,replaced evaporator installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good. Checked both compartments no traces of dye unit cooling down correctly.
Jacob S.
RANGE WHIRLPOOL WVU17UC0JS0 "Arrived onsite for fan not turning on to unit. Tested unit. Fan would not turn on. Did not have motor, need to bring along, and ordered the switch. ; ordrng 1 W11369105 (SWITCH-FAN)"
Kevin B.
RANGE WHIRLPOOL RF302BXKW0 "Arrived on site and inspected range, parts of oven door gasket are missing, cooktop surface light does not work, left front element does not work. Will need to replace all parts to correct issue range is 21 years old will need to order harness in case wiring is failing. ; ordrng 1 WP3148953 (LF infinite switch) and 1 8273303 (Surface indicator) and 1 WP9761346 (LF element) and 1 814399 (Element receptacle) and 1 W11396691 (Cooktop harness) and 1 WPW10129032 (Oven door seal)"
Matthew Z.
DRYER WHIRLPOOL WED5620HW1 "Arrived onsite for dryer shutting off. Upon inspection found failed thermistor. Replaced thermistor, tested unit and unit is functioning properly. Job complete"
Lou S.
DRYER KENMORE 110.870896 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit motor and dryer repair kit needing to be replaced, I disassembled the unit and found the rollers, belt and tension pulley needing to be replaced. I found the motor was good after testing it. The tension pulley was seized due to the debris built up on the axle. Removed and replaced the four (4) rollers, tension illegal bracket and belt and cleaned the unit and reassembled the unit. Retested and the unit is operating as designed. No lint observed at the end of service.
Kevin B.
DRYER AMANA NED4655EW1 "Arrived on site and found timer is not moving on dryer, replaced timer and started dryer on a time cycle and observed it move while running. Airflow through dryer is good, heating is good, job complete"
Jacob S.
DISHWASHER WHIRLPOOL WDT710PAYM5 Arrived onsite for unit not helping to dry dishes. Tested unit in diagnostics. Found that heating element was not working. Ordered part. No leaks at this time. Office to reschedule ; ordrng 1 W10518394 (heater)
Scott M.
WASHER WHIRLPOOL MTW5570TQ0 "Arrived on site for washer leaking . Checked tub , valve pump and hoses . Couldnt find any leaks present with washer . Filled tub up still no leaks . Put washer in drain and found drain stand is backing up and overflowing on to floor . Recommended plumper look at drain pipe .
Justin M.
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for wall oven with error code F8E0. Upon further inspection I found the UI hardly responding to touch. Customer also stated major issue on unit is that it will not turn off and she will need to use breaker to turn unit off. Found bad UI and will need to replace before further diagnosis. Ordering UI to install. Will bring blower and control just in case. Office to reschedule.; ordrng 1 W11297728 (CONSOLE)
Matthew Z.
RANGE JENN-AIR JGS9900CDS "Arrived onsite for bake function not working. Upon inspection found many of the functions are not working. Touch panel is responsive but no function from control. Unit will need a Control replacement. The surface igniters were also having issues.
James C.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived on site and tested operation. Found both fresh food gaskets torn at mullion flap. Tested ice dispenser motor and found point of failure at the paddle. Unit will need both fresh food door gaskets and dispenser paddle to repair. ; ordrng 1 WPW10353848 (pad)
Leonardo C.
RANGE IKEA ISG650WS01 Arrived on site to test unit for control board sparking. Test unit and found control board had burned marks. Will need new control board WPW10197042. Office to reschedule ; ordrng 1 WPW10197042 (CONTROL BOARD )
Kayman B.
OVEN WHIRLPOOL WEE750H0HW1 Arrived onsite for range with control panel not functioning properly. Upon inspection I found the console would not allow to select the cook method. I found the unit was not connected to WiFi. I found multiple stored error codes of F6E0. I cycled the power and helped the customer get connected to WiFi. The unit is working as designed at this time. Job complete.
Lou S.
WASHER WHIRLPOOL MVW7230HW0 "Arrived on site to inspect washer not filling with water. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F8E6. Cleared the code and continued with testing. Unit operated as designed. Customer advised that the unit is not filling with enough water and when they do the self fill, the drain pump comes on and drains all the water out. I found that the unit had the control replaced but was not calibrated. I calibrated the unit and tested on a normal/regular wash with deep fill and the unit operated as designed. I explained the customer the calibration issue and made recommendations for use and care. No water leaks observed during service, job completed."
Matthew Z.
DISHWASHER AMANA ADB1400AGB3 "Arrived onsite for dishwasher leaking from bottom. Upon inspection found inlet valve not set properly. Secured valve, tested unit and unit is functioning properly. No leaks present at this time. On arrival water to unit was shut off. After repair and test, I turned the water supply back off. Job complete"
Scott M.
REFRIGERATOR WHIRLPOOL KRSC703HPS00 Arrived on site for dispensing issues . Found ice is clumping in bin . Ordering ice door and bin . Call to set return . ; ordrng 1 W11130210 (ICE DOOR ) and 1 W11347840 (ICE BUCKET ) and 1 WP542638 (GREASE )
Richard P.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for the refrigerator ice maker not working. During testing found that the inlet plug was not in its place for the ice maker plug to plug into. Removed evaporator cover and installed inlet plug into its spot and put everything back together. Plug ice maker in and it tested good and filled with water complete
David Z.
WASHER WHIRLPOOL MVWB835DW4
Jimmy J.
REFRIGERATOR WHIRLPOOL WRS331SDHM03 Arrived on site for CSI-refrig-not dispensing water Found air trapped in the water line. Ran dispenser for 15 seconds and water began dispensing. Fridge was not level so I adjusted the front right wheel height to make fridge balanced. No longer rocks. No leaks detected. Job completed.
Justin M.
COOKTOP KITCHENAID KICU509XBL00 Arrived on site to install previously diagnosed parts. Found wrong part in box. Will need to order correct part and reschedule. Office to reschedule.; ordrng 1 WPW10396549 (HOTPLATE)
Justin M.
DRYER WHIRLPOOL WED4616FW0 Arrived on site for dryer not heating. Found terminal block not allowing proper connection. Replaced block and unit now working as designed. Call complete.
Jonathan S.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for dishwasher control lock coming on without activating and dispenser intermittently opens. Inspected unit and work area. Performed diagnostics mode and found error code F2-E1. Monitored test cycle and found all components responding. Ran 2 times and found dispenser opening each. Removed failed control panel and installed new. Performed diagnostics mode and monitored cycle and dispenser opened again. All tested good, no water leaks detected. Spoke with customer on user care guide and soap usage with a home water softener system."
Jimmy J.
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site for UNIT STILL NOT COLD ENOUGH TO KEEP THE ICE FROM MELTING. Ran temps at ice box fascia and was cooling at 20 degrees. Ran test 56 and got no cooling error. Ran harvest to ensure ice maker was operating as designed and passed. Ran water fill test and no water came into the mold. Found water tube was not pushed all the way in. Secured water tube all the way inside the valve and ran water fill test again. This time water filled the mold. I waited for thirty minutes to ensure the cubes were freezing inside the mold. After the thirty minutes passed I ran another harvest and four partially frozen cubes fell out. This means cubes will be solid after a full two hours. Placed in MAX ICE to produce ice more quickly. Ran another water fill test to ensure water would fill the mold again and it did. Issue was water fill tube not being seated all the way into the valve. No leaks detected. Job completed.
Jimmy J.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previously diagnosed parts. Removed UI and Main Control. Installed new UI and new Main Control. Powered up and bake with rapid heat came on immediately and raised above 100. Job completed
Noah D.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the control intermittent, replaced control and tested for functions. All functions returned. Complete"
Kayman B.
OVEN WHIRLPOOL WFG550S0HZ2 Arrived onsite for oven giving off weird smell when heating. Upon inspection I found the unit working as designed. I explained that with brand new ovens they will often give off a smell the first 2 or 3 cycles. I preheated the unit to 350. Unit is working as designed at this time. No gas leaks were detected during time of service. Job complete.
Wesley P.
OVEN JENN-AIR JJW2430DP01 Arrived onsite and found persistent stuck key error. Ordering touch panel to repair. Advised tenant on psp status. Office to reschedule. ; ordrng 1 W11236887 (console)
Jonathan S.
MICROWAVE WHIRLPOOL WOCA7EC0HZ00 "Arrived on site for oven combo unit, microwave light not working. Inspected unit and work area. Performed diagnostics mode and found error F6-E0 miss communication error with UI. Probable cause area is still under construction and home may be receiving minor electrical surges to create issue. Tested voltage going to light and found correct DC voltage. Found failed lamp. Removed lamp,and installed new. Powered unit on and performed factory reset. Tested all operations. All tested good."
Kevin B.
WASHER MAYTAG MVW6230HW0 "Arrived on site and inspected washer and found it makes a squeak noise when it begins to spin cycle, removed gearcase shield and found gearcase is beginning to leak oil, took 1 picture. Will need to bring back a gear case, cam kit, belt, agitator to correct the issue. Washer is still able to be used, discussed correct loading procedures and correct detergent usage with customer.; ordrng 1 W11423758 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Cam kit) and 1 W11093899 (Agitator)"
Jimmy J.
WASHER MAYTAG MVWB765FW3 "Arrived on site for CRACK ON LID BY HINGE WHEN LID IS CLOSED IT WONT LOCK. Found left side hinge section cracked. Ordering new lid, lid glass, and both hinges to complete the repair. All parts will need AUTHORIZATION. ; ordrng 1 WP8563965 (AUTHO Hinge) and 1 WP8572974 (AUTHO Hinge) and 1 W11097645 (AUTHO Lid glass) and 1 W11259006 (AUTHO Lid)"
Noah D.
DRYER AMANA NED4655EW1 "Arrived on site to inspect dryer for not working quietly, upon inspection found the dryer motor cap loose, tightened down cap and knocked metal holder back in. All functions returned. Complete"
Kayman B.
DISHWASHER KITCHENAID KUDE70FVSS3 Arrived onsite for dishwasher with broken latch. Upon inspection I found the latch had failed and been pushed inside the inner panel. The customer agreed so I replaced the latch and ran a diagnostics cycle. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Kevin B.
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site and found there is a smoke detector in the same room as the range it is approximately 12 feet away and the ceiling is 9 feet tall. Customer experiences this going off while they are using the oven. It only goes off when the oven is being used. Set the oven to 450° and observed it run for 40 minutes and during the service call the detector did not go off. Checked all gas connections on the rear of the oven with bubble solution and did not find any leaking. spoke with techline and they said the heat from the oven is rising the smoke detector is sensing the heat and this is why it goes off. They recommended running the vent hood and or the ceiling fan in the room to keep the heat away from The detector. No other parts replacement or adjustment recommendations given. 7729782314
David S.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not turning on. The motor will start but stops when the start button is released. I inspected the unit and work area. I tested voltage to the unit and found L1 to neutral had 240v, L2 to neutral 120v, L1 to L2 120 v. See so quick pic.I showed the custom and explained that the unit is not getting proper voltage and once this is corrected the unit will work area designed. Job complete."
James C.
DRYER GE GTDX100EM0WW Arrived on site and tested operation. Found evidence of clogged vent with lint build up on door and door seal. Tenant said the found water in vent hose. Turned unit on to air dry and located vent for dryer on roof and found vent opening clogged with lint. Instructed customer that the vent needs to be cleaned and inspected to prevent fire hazard from heat and lint building up in the vent pipe. Job complete
Chase S.
REFRIGERATOR WHIRLPOOL WRQA59CNKZ
Andy B.
DRYER AMANA NED5800HW0 Arrived on site for dryer not operating. Tested and inspected unit and found failed UI and control. Ordering needed parts. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11123146 (speaker) and 1 W11378950 (UI) and 1 W11388023 (CONTROL ) and 1 W11459337 (HARNESS )
Brandon C.
WASHER WHIRLPOOL MHW6630HW1 "Arrived on site to replace failed dispenser, after replacing, ran a quick cycle, unit tested good, no leaks."
Jonathan S.
MICROWAVE WHIRLPOOL WMH76719CS5 "Arrived on site for microwave tripping circuit breaker. Inspected unit and work area. Found grease buildup in unit. Tested outlet and found correct. Removed door switches and found monitor switch stuck and staying in closed position. Will need to replace switch and fuse to repair. Found 20 amp fused open/failed. Removed failed switch and fuse, installed new. Set clock and tested heating operation. All tested good.
James C.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and installed new control and ui. Tested operation and found facia heater not heating but damper is now operating properly. Installed new facia heater and found unit functioning properly. Job complete
Jacob S.
OVEN KITCHENAID KEBS208SSS00 Arrived onsite to replace sensors ordered by previous tech. Replaced parts tested unit. Unit got up to 380 degrees. No issues at this time. Job complete
Matthew Z.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite to replace previously diagnosed parts. Replaced left bracket. Tested unit and unit is functioning properly. Job complete
Richard P.
WASHER MAYTAG MVW6230RHW0 Arrived onsite for the washer making a screeching noise and dispenser drawer leaking softener. During testing found that the belt and cam are causing the noise. Will need to replace them both. Also the dispenser drawer wil need to replaced as well for softener issue. Ordering parts and office to schedule. ; ordrng 1 W11239857 (Belt) and 1 W10861667 (Dispenser drawer)
Luis M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for ice maker leaking. Removed bin found obstruction in fill cup to icemaker causing water to leak out of icemaker and into ice container cleared obstruction from fill cup ran icemaker through a harvest test passed,ran fill test passed no leaks."
Andrew H.
WASHER AMANA NTW4516FW3 "Arrived on site to test unit for loud squeal and clothes really wet when cycle done. Found belt and tub pulley came unattached. Reattached belt and pulley, tested unit, unit works good. No leaks detected at time of service. Job complete."
Wesley P.
WASHER WHIRLPOOL WFW75HEFW0 Arrived onsite and found air trap clogged cleared obstruction. Advised customer on maintenance. All checks good.
Robert J.
DRYER GE DPVH880EJMV Arrived on job for complaints of too long drying time. Found the vent of the home blockage. Customer will have to get the vent cleaned
Tyler G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for refrigerator needed previously diagnosed defrost parts including a UI and evaporator motor for the freezer. After installing the necessary parts of the able to reassemble and tested the defrost issue that was occurring in the freezer is now fixed and all the ice that was in there has been removed and the heater is functioning as designed.
Tommy O.
DISHWASHER WHIRLPOOL WDF130PAHB1 Arrived onsite for unit leaking. Upon arrival found unit gasket slightly torn. Also found unit needs new fill hose as fill hose is dripping.
Jonathan M.
WASHER MAYTAG MVWX655DW2 Arrived on site for a washing machine thats making a humming noise. Inspected unit and work area. Customer advised that the unit is not filling when she goes into a rents and the unit also does make a knocking sound when slowing down from the wash cycle to the rinse cycle. Tested unit and confirmed cold water valve was out. Replaced housing. Checked underneath the unit and found the cam loose causing the knocking sound. Replaced cam and tested unit. Unit is now working as designed. Call complete.
Tommy O.
REFRIGERATOR WHIRLPOOL KBRC36FMS01
James C.
REFRIGERATOR WHIRLPOOL KBRC36FMS01 Arrived on site and installed new control. Tested operation and found unit working properly. Instructed customer that the unit will take up to 24 hours to reach temperature. Job complete
Justin M.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher with visible damage on door. Found new panel damaged on side and front. Will need to order new door. Office to reschedule.; ordrng 1 W11087377 (OUTER PANEL)
Jonathan M.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for a dishwasher that wont fill or wash dishes. Inspected unit and work area. Found unit calling for water but not filling. Replaced water valve and tested unit. Unit began to fill, wash, drain, and heat as designed. Call complete."
Brandon C.
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived on site for customer complaint of buttons not working and display not working, found failed UI console, and UI display. Ordering parts ; ordrng 1 W11197501 (Control panel)"
Brandon C.
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site to replace failed controls, and harness, after replacing parts, unit would not start cycle, and no display, called tech line, found both hot and cold water valves shorted, wire harness tested good, drain pump ohms good, door switch ohms good, motor ohms good.
Jonathan M.
WASHER WHIRLPOOL WDF330PAHS3 Arrived on site for a dishwasher thats not heating. Inspected unit and work area. Customer advised that the unit will not allow him to make the selection for a heated dry cycle. Tested unit and confirmed customers complaint. Replaced consul and tested unit. Unit began to work as designed. Call complete.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for refrigerator not dispensing ice and not able to remove ice container. Attempted to remove ice container and would not come out as designed. After removing ice maker found 1 clump of ice and normal sized ice (see SD-QUICKPIC). Found random fluctuating water pressure causing issue. Replacing inlet valve will help with water pressure fluctuations. ordrng 1 W11043013 (INLET VALVE)"
Tyler G.
REFRIGERATOR MAYTAG MSS25C4MGZ00 Arrived on site for refrigerator not making ice after previously repaired. Upon further inspection was able to trace back and narrow down that the issue was due to a miss wiring of the previous repair within the ui panel. I was able to correct error and retest unit and verified maker is now working as designed. Call complete
Tyler G.
DRYER AMANA NED4655EW1 Arrived on site for dryer taking to long to dry. Upon further inspection I found that over all the unit was functioning as intended. All thermal fuses and t-stats passed continuity and ohms tests. Heating element though passing did look weak to the point that the coil was about to burn through heat shield between coil. I replaced heating element and unit is now functioning as designed call complete.
Jonathan M.
DISHWASHER KITCHENAID KDTM704KPS0 Arrived on site for a dishwasher thats intermittently not draining and flushing an F9 E1 error code. Inspected unit and work area. Customer showed me a video of whats going on with his unit. Checked drain hose installation and found proper drainage. Customer advised that they can run multiple cycles in between showing this error code. Attempted to place unit in service diagnostics and was unable to do so. Removed front panel and tested resistance to the drain pump and found the drain pump ohming out at 32.6 ohms. I called tech line and spoke to TJ SR# 7729782328. He advised that he believes the issue to be an overheating drain pump but to order the control board as well just due to potential possibility of the control not sending voltage intermittently. Ordering parts in office will need to contact customer about reschedule date due to out of stock and PSP items.; ordrng 1 W11410061 (CONTROL) and 1 W11412291 (DRAIN PUMP)
Chase S.
REFRIGERATOR WHIRLPOOL WRT518SZFM00
Jimmy J.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for Refrigerator upper lights are dim and the freezer lights are out. Found freezer LED Driver Module needs replacement in order to complete the repair. This part hasnt arrived. Informed customer the office will reach out once it arrives in order for return visit to complete repair. Part will not need AUTHO to install. ; O-emld tckt
Noah D.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site to inspect fridge for not producing ice. Upon inspection found the icemaker full but not harvesting. Found the unit off at switch, turned on switch and tested unit, harvest worked. All functions returned. Complete"
Andrew H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to test unit for not cooling. Evap motor tested good. Air baffle tested good. Condenser motor was operating as designed. Verified compressor was receiving proper voltage it was not starting. Found bad starter and cap. Replaced starter and cap, tested unit, unit is working good. Advised customer to put glass of water in FC and wait till water is frozen before using unit. No leaks detected at time of service. Job complete."
Robert J.
MICROWAVE KITCHENAID KOCE500ESS08 Arrived on job for complaints of error code. Ran diagnostics and found code f1e5 inverter error. Replaced both inverter and magnetron.
Brandon C.
RANGE JENN-AIR JIS1450DS2 "Arrived on site for customer complaint of unit beeping randomly, UI not allowing the burners to get below setting 3 and sometimes randomly not powering on. Ordering Display control and documented with tech line. SR7729791369; ordrng 1 W10808072 (Display/UI)"
Richard P.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite for the refrigerator roller damaged. During inspection found that the left lower corner of the refrigerator is caved in causing the issue.
Tyler G.
RANGE MAYTAG MER6870AAQ Arrived on site for range with the front right burner not turning on all the way. Im disassembling and further inspection I found that the unit was receiving proper voltage from the infinite switch and these small portion of the dual burner was working but the upper half was broken due to the insulation around the element coil itself breaking due to age and falling on the coil and causing it to burn out. I got a HS approval and install the new burner element and retest of the unit I have to reassembly and verify that burner is now fully functional as design as well as the rest of the range. Call complete
Noah D.
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for burning smell, upon inspection found the washer draining constantly while plugged in, will need control to fix issues, please send pump as well. Office to reschedule ; ordrng 1 W11101098 (CONTROL )"
Andrew H.
WASHER MAYTAG MHW5630HW0 "Arrived on site to replace dispenser assembly and water level switch from previous diagnosis. Tested unit, unit works good. No leaks detected at time of service. Job complete."
Andy B.
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site for cooktop yellow flames and burner not lighting properly. Tested and inspected unit and found burner igniting issues due to cracked knob. Removed failed part and replaced with new. Tested unit for yellow flame and found flames to be normal. Asked customer if they had a humidifier or dehumidifier and customer stated that they did and had it on and close by when flames were yellow. Instructed customer on the fact that this effects the flames. No other repairs are needed at this time. No gas leaks present at time of service.
Kayman B.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher leaking onto floor. Upon inspection I found a puddle of water at the front of the unit behind the toe plate. I ran a diagnostics cycle and found the outside of the inlet valve collecting moisture. I replaced the valve and re tested. I found the unit was still slightly leaking from the reservoir under the door. I found the unit leaning slightly toward so I raised the front feet to favor the back end more. I tested the unit again and no leaks were detected while onsite.
Chase S.
WASHER WHIRLPOOL WFW5620HW1
Luis M.
REFRIGERATOR KITCHENAID KBSN602ESS01 "Arrived on site for cooling complaint. Fresh food temp reading 57 checked temp with probe reading 45° replaced fresh food thermistor,ran diagnostics fan running bimetal passed,heater powered on. If problem continues will need control kit W10849800"
Jacob S.
OVEN WHIRLPOOL WOS51EC0HS02 Arrived onsite to replace parts ordered by previous tech. Replaced console. Tested unit. Unit tested good. No issues at this time. Also let customer know to not put aluminum foil at the bottom of the unit because it can cause the unit to not get any hotter when getting up to temperature. Job complete
Brandon C.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for customer complaint of upper oven not heating properly, found failed sensor, I replaced sensor, unit tested good."
Wesley P.
DRYER AMANA NED4655EW1 Arrived onsite and repaired the dryer noise issue by replacing chute and back panel. All checks good.
Matthew Z.
DRYER MAYTAG MEDB765FW0 "Arrived onsite to replace previously diagnosed parts. Replaced element, tested unit and unit is functioning properly. Job complete"
Lou S.
REFRIGERATOR WHIRLPOOL EB9SHKXVQ05 "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested the temps in the FC=10 degrees and RC=38 degrees. Placed unit in diagnostics and tested and the unit is operating as designed other than the damper control. I found the damper control motor loud when opening and closing. FC evaporator has a good frost pattern. I removed and replaced the damper control and retested. Unit is operating as designed. No water connections to the unit, job completed."
Jimmy J.
WASHER WHIRLPOOL WTW7000DW4 Arrived on site to install previously diagnosed parts. Removed lid latch and installed new lid latch. Tested drain pump and it was draining as designed. Drain pump will not be replaced. Ran through diagnostics cycle and no error codes came on. Washer making normal noises as it goes through each cycle. No further repairs needed. No leaks detected. Job completed
Andy B.
COOKTOP GE JGP389WEV3WW Arrived on site to install previously diagnosed switches. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
David S.
WASHER MAYTAG MHW5630HC2 While on site to diagnose the dry. The customer stated the washing machine wasnt draining. I inspected the unit and work area. I tested the drain pump and could not hear it going. I gained access to the drain pump and found it not connected properly. I reinstalled the drain pump and reseated all the connections. I tested the unit. It is now working as designed. Job complete.
Dona W.
OVEN WHIRLPOOL RBD305PVS02 "found customer said that the lower oven was running a little hot, walked customer through a calibration on the lower oven- Everything else is working well according to the customer No need for Dispatch on this unit."
Robert J.
REFRIGERATOR WHIRLPOOL ED5FHAXSL01 Arrived on job for complaints of freezer temperature warm. Removed evaporator cover and discovered almost no frost pattern took picture.
Noah D.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect icemaker for not making ice, upon inspection found the icemaker overfilled, cleared icemaker and tested, all functions returned. Instructed customer on proper use. Complete"
Matthew Z.
REFRIGERATOR WHIRLPOOL ASI2175GRS01 "Arrived onsite to replace previously diagnosed parts. Replaced harness, tested unit and ice maker would complete test but not receive water. Valve would not energize. Need to order and replace valve. While inspecting, found frozen drain line. Cleared drain line to avoid overflow in freezer compartment ; ordrng 1 WPW10179146 (valve-inlt)"
Andy B.
OVEN WHIRLPOOL KEBC207KBT0 Arrived on site to install previously diagnosed blower fans. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Noah D.
WASHER MAYTAG MVW6230HW0 "Arrived on site to inspect washer for screeching noise during spin, upon inspection found the screeching noise appeared as the drum spun to maximum speed.spoke with Techline and was instructed to change actuator, motor and cam. Office to reschedule ; ordrng 1 W10677723 (MOTOR ) and 1 W10815026 (ACTUATOR )"
Clif L.
ICE MACHINE WHIRLPOOL KUID508HPS00 Arrived on site to diagnose an ice machine that is not producing. Found water flow slow into unit caused by faulty water valve. Replaced valve and tested unit. Found all this functioning properly at this time. No leaks were found at time of service.
Robert J.
COOKTOP KITCHENAID KCGS556ESS02 Arrived on job for complaints of flames too high. Found the flame setting not adjusted after changing to LP. Adjusted the valve flow to gain access to a simmer flame.
Richard P.
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived onsite for the ice machine not making ice. Ran diagnostics and found that the water valve is not working. Which ruined the recirculating pump. Water pressure is good. Will need to replace valve and pump on next visit. Ordering parts and office to schedule ; ordrng 1 W10897719 (Valve)
Leonardo C.
COOKTOP MAYTAG MGR4451BDS Arrived on site to test unit for oven not working. Test unit and found bad igniter ordering new igniter and valve office to reschedule. ; ordrng 1 7400749 (IGNITER ) and 1 WP74009891 (VALVE)
Leonardo C.
VENTHOOD WHIRLPOOL UXT4230ADS2S Arrived on site to test unit for cold air coming from out side. Test unit and found unit missing the damper. Ordering new damper advised customer we could order it but not install it. Builder will have to get someone to install it. Just drop the part off at the door. Office to reschedule ; ordrng 1 WPW10291572 (DAMPER )
Lou S.
MICROWAVE WHIRLPOOL WMH73521CS5 "Arrived on site to inspect microwave not starting properly. Upon further inspection, tenant advised that they have to open and close the door several TVs of,the unit to operate and sometimes when opening the door, the interior light wont come on. Per service pointer #W11245251, the interlock assembly needs to be replaced. I removed and replaced the interlock assembly and tested and unit is operating as designed. Job completed."
Wesley P.
DISHWASHER KITCHENAID KDTE104ESS2 Arrived onsite and found bad sump and motor. Unit is now operating as designed.
Wesley P.
MICROWAVE WHIRLPOOL WOC54EC0HS04 arrived onsite and found customer complai11nt of door alignment issue. Unit within tolerances. Tailored alignment to customer preference and referred customer to customer service for further complaints. Installation is correct and alignment is within tolerances.
Matthew Z.
MICROWAVE WHIRLPOOL WMH31017HB4 "Arrived onsite for broken socket. Upon inspection found unit had faulty light housing. Replaced housing, tested unit and unit is functioning properly. Job complete"
Andrew H.
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site to test unit for not cooling. Found both RC and FC evap motors are good. I was only able to get resistance off two windings. The other read open. Also noticed the highest voltage reading I was able to get was 70vac to compressor. compressor(W11393142), crimp kit, Orion control(W11336586), access valves, sealed system tech will be needed."
Kayman B.
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for range with burners not igniting. Upon arrival I found 2 of the front burner caps missing. I also found the unit to only have 1 oven rack installed I will need to inquire with the office as to whether this model only comes with 1 rack I am ordering the front caps (WPW10183368) x 2 and a oven rack (WPW10550642) just Incase. Office to R/S.; ordrng 2 WPW10183368 (cap-burner)s and 1 WPW10550642 (rack-oven)
Andrew H.
DISHWASHER WHIRLPOOL WDT920SADM2 "Arrived on site to treplace control, overflow switch, pump and motor from previous diagnosis. Verified parts were needed. Replaced parts, tested unit, unit works good. No leaks detected at time of service. Job complete."
Clif L.
WASHER MAYTAG mvwb765fw1 Arrived on site to diagnose a washer lid is not draining. Tested unit and found wire disconnected from drain pump. Rewired unit properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Noah D.
DISHWASHER KITCHENAID KDFE104HWH0 "Arrived on site to inspect dishwasher for not starting, upon inspection found the latch not connecting correctly, replaced latch and found no change, bent left side hinge and door sat correctly. All functions returned. Complete"
Noah D.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect oven for heating issues, upon inspection found the console intermittently working, replaced console and tested. All functions returned. Complete"
Andrew H.
RANGE WHIRLPOOL RF263LXTQ1 "Arrived on site to test unit for burner issues. Found all four burners not heating properly. Replaced all four infinite switches, tested unit, unit works good. Removed oven build and cover. Verified lamp socket is receiving proper voltage. Customer did not have a build to reinsert. Advised customer on how to replace bulb. Job complete."
Matthew Z.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite for fridge temperature not cooling properly. Ran diagnostics and found thermistor readings out of range. Called tech line to verify. Thermistor readings at 12.6 k ohms, temp would be at 18-20 degrees. Tested in water and should have read 3k ohms @70 degrease . SR7729778401. Ordering replacement thermistor and control just in case. ; ordrng 2 W10316760 (thermistor)s and 1 WPW10746274 (cntrl-elec)"
Richard P.
REFRIGERATOR WHIRLPOOL JF42NXFXDW02 Arrived onsite for the refrigerator freezer section has frost build up. Removed ice build up and had to readjust the freezer door. It was not installed correctly. Freezer door has been adjusted and is now sealing. Complete
Andrew H.
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Arrived on site to test unit for broken RC handle. Replaced handle, tested unit, unit works good. Job complete."
Brandon C.
DRYER WHIRLPOOL WED5620HW0 "Arrived on site for customer complaint of unit not powering on, found power supply good, I disconnected UI wire harness and tested for power at control, power to UI tested good, I plugged UI back in, unit tested good. Customer has a venting issue, instructed customer to have vent cleaned, and if possible have handyman change position of wall vent to better align with dryer.
Robert J.
REFRIGERATOR WHIRLPOOL WSR57R180M02 Arrived on job for complaints of refrigerator temperature. Removed the evaporator cover and found almost no frost pattern.; ordrng 1 W1013759 (DRYER ) and 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 W11125124 (compressor)
Kayman B.
DRYER MAYTAG MED5500FW0 Arrived onsite for dryer taking multiple cycles to dry a load. Upon inspection I found the vent test kit showing bad ventilation or airflow restriction. I went around to the outside vent port and could not verify airflow. I advised the customer that they would need the vents serviced to clear any obstructions.
David S.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site for freezer not cooling. I inspected the unit and work area. I gained access to the evaporator and found a partial frost pattern. See so quick pic. I gained access to the compressor and tested voltage. I found 120v to the start device. I found .9 amp draw while the compressor was running. I homed out the compressor and found the winding within range. I put in my test start device and found no change in the cooling after several minuets. The fridge needs a sealed system repair. I am ordering the compressor, evaporator, and UV dryer. The office will reschedule when we have an eta on the parts. ; ordrng 1 2188823 (evaporator) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube)"
James C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site and found thermistor reading open. Installed new thermistor and tested. Unit tests good. Job complete
Jonathan S.
WASHER AMANA NTW4516FW3 "Arrived on site for washer making a banging sound durning cycle. Performed diagnostics mode and checked fault codes, no faults. Ran automatic test cycle and monitored operation. Inspected gearcase and clutch, no abnormal wear and tear. Performed manual test cycle and switch back and forth to agitation and spin. Found no mechanical failures. Called Whirlpool tech support and spoke with Andrew. Went over previous testing and rechecked insulation. All tested good, no water leaks detected. Sr#7729777501."
Richard P.
WASHER WHIRLPOOL WFW6620HC0 "Arrived onsite for the washer not spinning properly. During testing found that the bearing is starting to seize up causing the spinning issue. Will need to replace tub and basket assembly, control, stator, rotor.
Matthew Z.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived onsite for ice maker not making ice. Upon inspection found frozen inlet line. Defrosted line tested unit, and unit is functioning properly. Job complete"
Kayman B.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for wall oven that wont turn off. Upon inspection I found the unit powered on and functioning as designed. The customer stated that it doesnt happen every time the oven is being used but happens often. I found multiple stored error codes for control to UI state status. I am ordering a main control and console for repair. Ordering console (W11297709) main control (W11261167). Office to R/S due to part availability. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297709 (console)
Luis M.
REFRIGERATOR KITCHENAID KFCS22EVMS2 "Arrived on site to install parts prev diagnosed for unit not defrosting. Replaced main control,installed updated drain tube kit,installed a 60° defrost bimetal. . ; used 1 Wp2182381 (Bimetal) from stock"
Kayman B.
DISHWASHER WHIRLPOOL WDT710PAYM5 Arrived onsite for dishwasher leaking while in use. Upon inspection I found the unit would leak from the reservoir when the motor was engaged. It sprays out and over the reservoir. I tried leveling the unit but it did not help. I found the reservior warped in the middle allowing water to pass by. The unit will need a new tub for repair.
Luis M.
REFRIGERATOR GE ZISW480DXA "Arrived on site for no cool. Fans running compressor not powering on,checked voltage good ac volts @120 and dc @11.5 diagnosed a defective inverter control. Installed a new inverter powered unit on compressor powered on."
Tommy O.
OVEN KITCHENAID KOST100ESS04 Arrived onsite for foil stuck in bottom of oven. Upon arrival found unit had foil in the bottom showed customer on page 9 of owners manual that unit does not operate with foil. Customer was understanding. Job Completed.
Leonardo C.
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for door coming apart. Test unit and found stainless separating from glass on right side. Replaced front panel test unit and unit test good job complete.
Justin M.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed parts. Installed new pads and found unit working as designed. Also found a slight clicking noise when opening the door. I found some extra plastic film from factory on bottom of the door making the noise.
Luis M.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site for no ice. Ran diagnostics,ice bucket switch passed,thermistor passed,ran harvest passed ice dumped to bucket,ran fill test passed."
Richard P.
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Arrived onsite for the refrigerator ice door leaking water. During testing found that there were pieces of crushed ice causing the ice door to not close properly. Removed ice debris and ice door is now sealing properly. Explained to the customer on how the ice dispenser works and advised customer to use the cube function after using the crushed ice function so that it can remove any remaining ice that may get caught in the chute. Complete
David S.
VENTHOOD UNKNOWN UXT5230BDS1 Arrived on site for vent hood latch not working. I inspected the unit. I installed the correct size screw for the latch. I tested the latch and it is now working as designed. Job complete.
Wesley P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite and repaired fridge by replacing separator and ice bin. Advised customer on repair. All checks good.
Tommy O.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for previously diagnosed parts. Upon arrival replaced adjusters and tested. Unit is now operating as designed. Job Completed.
Luis M.
REFRIGERATOR MAYTAG MSS25N4MKZ01 "Arrived on site for cooling complaint. Found freezer temp reading 32° with temp set to highest. Removed cover,adjusted control to lowest setting then back to highest setting and unit powered on,fan running good. Diagnosed unit will need thermistors and control ; ordrng 1 W11190849 (Control) and 2 WPW10384183 (Thermistor)s"
Jimmy J.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to install previously diagnosed part. When installing the pivot clip I barely placed any pressure installing it and it snapped. Will need to order another pivot clip to complete the repair. Ive ordered two clips this time just in case. ; ordrng 2 W10919676 (Pivot clip)s
Leonardo C.
DISHWASHER GE GSD4060V00SS Arrived on site to test unit for unit leaking. Test unit and couldnt duplicate the issue no leaks present at this time. Customer said his ice maker Froze last week so it could of been water from the frozen line job complete.
Tommy O.
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived onsite for rc door not same as fc. Found fc gasket sucked in further. Ordering new fc gasket and rescheduling ; ordrng 1 W10136735 (Gasket)
Clif L.
WINE COOLER WHIRLPOOL KUWS24RSSS01
Richard P.
REFRIGERATOR WHIRLPOOL ED2LHAXMB00 Arrived onsite for the refrigerator ice maker not making ice. During testing found that the infrared control was bad. Replaced control and ice maker cycle and filled with water. Complete
Justin M.
WASHER KENMORE 796.4107231 Arrived on site for a front load washer that was throwing a UE error code. Upon arrival customer stated they could only wash very small loads and nothing that would absorb a lot of water. The error would only occur at the end of the cycle. I gained access to the stator and hall sensor and found both good. I could find no physical issue with shocks or harness. I put unit into test mode and ran an isolated high spin speed and could hear no abnormal sounds. Upon further inspection I found unit was un-level due to floor. The unit also had a dryer stacked on top and I found that the stacking kit had come lose allowing the dryer to slide around on top. I advised customer on my findings.
Justin M.
DISHWASHER GE PDP715SYN0FS Arrived on site for a dishwasher with a leak. Upon further inspection I found leak on wash pump. I installed new wash pump and tested unit. Unit no longer leaking. Call complete.
Jimmy J.
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived on site to install previously diagnosed part. Removed filter head and installed new filter head. New filter head had a pinhole leak in the water tube. Ordering another filter head to return and complete the repair. ; ordrng 1 W11346623 (Filter head)
James C.
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site and installed new control. Set clock and tested operation. Unit tests good. Job complete
Brandon C.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for customer complaint of no ice, found E2 error code in diagnostic mode test 56. I reset control and ran ice harvest test 57, ice maker failed, I replaced ice maker, unit tested good and passed all tests
James C.
REFRIGERATOR WHIRLPOOL WRS311SDHM05 Arrived on site and found rust on fresh food door and freezer door. Unit will need both doors to repair. ; ordrng 1 LW11258439 (DOOR FREEZER) and 1 LW11259517 (dor-fip)
Robert J.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on job to replace ice container. After replacement test operation no ice dispensing. Found the impeller not locked in place spinning freely. Will need to replace motor and impeller. ; ordrng 1 WP63052-2 (impeller) and 1 WPW10317991 (motor)
Jimmy J.
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to install previously diagnosed part. Removed LED driver module in freezer and installed new LED driver module. Lights came on in RC and FC. Job completed.
David Z.
REFRIGERATOR KITCHENAID KBRC36FKS01 "Arrived on site to diagnose refrigerator freezing up in FC. Found evaporator completely frozen over. Checked bimetal and found bimetal separating. Checked defrost heater and found 86 ohm resistance, when it spec maxes out at 24 ohm. Call complete."
Robert J.
DRYER WHIRLPOOL WED8740DW Arrived on job for complaints of dryer too hot. Found the vent a restriction not allowing proper air movement.
David Z.
WASHER MAYTAG MVWX655DW1 Arrived on site to install previously diagnosed parts to resolve banging basket. Installed new hub to correct. Retested. Unit is now operating as designed.
Tommy O.
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived onsite for dishwasher not draining, upon arrival found unit metal impeller broke. Ordering new drain pump. Removed metal bracket in the meantime to keep unit working.; ordrng 1 W11497943 (Drain)"