Service History 21

Arrived on site to replace heating element for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to test unit for f05 error code, could not get unit into diagnostics, contacted office for further further diagnoses, every attempt was made to put unit into diagnostics failed, took loads on heating element and it tested good got a open reading on temperature sensor, exposed bottom panel and found sensor was damaged when front right shock absorber broke off and hit it, loose wires on control board due to broken off connection retaining clips, recommend replacing control board, all 4 shock absorbers, NTC sensor and seal for sensor to prevent future leak issues, Office to get authorization and reschedule; ordrng 1 WP8182695 (Control board) and 1 WPW10467289 (NTC sensor) and 1 8181829 (Seal) and 4 W10822553 (Shock absorbers)s"

Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site and found prescreened control panel is just the plastic consul there is no electronics included. Sent picture to PR, replaced control board and washer will now begin a normal cycle and is progressing. Control board only may have corrected issue without needing control panel electronics. No water leaks from connections at time of service, job complete"

"Arrived on site and inspected dishwasher and found there is no water entering, found water at source is turned off. After correcting this dishwasher will now complete a diagnostic cycle. A builder representative had recently done some work on the plumbing and forgot to turn the water to the dishwasher back on. Discussed running hot water before starting cycle and drying expectations for this model with homeowner, job complete."

"Arrived on site to test unit for no heat, tested unit found faulty control board.

"Arrived on site for unit tripping breaker. Plugged in Icemaker,ran cycle passed,forced defrost breaker tripped,removed heater and fan breaker still tripping,tested defrost control passed,diagnosed a broken wire that is shorting out in cabinet

"Arrived on site for a microwave not heating. I tested the unit with a microwave safe cup of water and found the unit running, but no heat. I could also hear the transformer hum excessively loud. I then checked voltage, amp draw, and watts at the outlet when the machine was running. I found the wattage about half of what it should be. I gained access to the control and found good voltage going to the HV system. I ohmd out the HV components and found them good closed. Due to this we would need to replace the HV system. I am ordering the transformer, and we will return with the other HV components to install. Office to reschedule. ; ordrng 1 W10836753 (Transformer)"

"Arrived on site to inspect venthood blower not working. Upon further inspection, I tested the blower on all three speeds and I could hear the motor humming, but the wheel not turning. I removed the blower assembly and found an installation screw down too far and resting against the blower wheel not allow it to move. I backed the screw up into the venthood and reassembled the blower assembly and retested. Unit is operating as designed. Job completed."

"Arrived on site to inspect unit for leaking gas, upon inspection found the gas leak inside the drum when not in use, replaced burner and found the fitting attached was stripped, customer must have gas company reattach line correctly with new burner. Sr # 7732562518. Complete"

"Arrived on site for complaints of long dry times. Found vent hose much too long, so when the unit is pushed all the way back the hose is getting smashed. Cut it back and reinstalled. Found unit to be heating properly. Used vent tester to check air flow in the vent. Found airflow to be poor. Advised customer to have vents cleaned out by a vent cleaning company. Job complete."

"Arrived on site and found icemaker mounting point has broken on the bottom, and it has lifted off the top screws and is hanging. Replaced icemaker, job complete"

"Arrived on site for customer complaint of unit making noise, found unit working as designed at time of service. If problem continues, unit will need water valve and recirculating pump

"Arrived on site and inspected cooktop and found no power showing, disassembled cooktop and found left and right harnesses were swapped, sent pictures to PR. Replaced module and user interface and after reassembling and programming sent a short video to PR of water heating in a pan, job complete"

"Arrived on site to replace previously diagnosed Recirculating pump and reservoir, replaced parts, test unit all components running as designed and in test cycle frost pattern developed on cooling plate, no leaks detected job complete"

Arrived onsite for unit not filling. Ran diagnostics test and found F6E4 float switch open. Float switch not operating correctly. Found debris around the float switch. Cleared debris and tested unit. Unit fills correctly. Tested unit through normal cycle and all components work as designed. No leaks detected at this time. Job complete

Arrived on site to install new clips. Installed clips test unit and unit test good job complete.

"Arrived on site for a cooktop with the middle burner not functioning correctly. Upon further inspection ai found that the orifice holder screw had come loose and was allowing the orifice to have a gap with the cooktop. This was allowing gas to escape, and the burner to not light correct. I corrected this, and the unit is now as designed. Call complete."

"Arrived on site for dishwasher having a brown residue build up. I inspected the unit and work area. I found the inside covered in a brown oily substance. I inspected the incoming water and found it clear. I inspected the disposal and found it had a high loop. I pulled the filter and found all the plastic pieces covered in the substance. I found the unit would run as designed. I spoke to the customer about the unit. The unit will need a new sump and motor, spray arm assembly and both spray arms to repair.

Arrived on site for Coil Element Not Working - Electric Range - PRE-ID Element and Infinite Switch. Removed harness and installed new harness. Tested coils and all are working as designed. Job completed.

"Arrived on site for a refrigerator not producing ice. I checked temps and found the FC at 2?F. I then put the unit into diagnostics mode and found the IM would harvest, but not fill. I could hear the valve energize, but no water was coming out. I gained access to the fill tube and found it frozen over. Due to this I gained access to the harness at the bottom hinge of the door. I ohmd out the fill tube heater and found it at 6.4K. This is way out of range and indicates a faulty fill tube heater. The fill tube heater is integrated into the door, and therefore the door will need to be ordered and installed to complete the repair. Authorization is needed, and the office will reschedule. ; ordrng 1 LW11026425 (FC Door) and 1 Autho (Autho)"

Arrived on site to test unit for both ovens not working. Found display turning on and off. Will order new ui and blower. Will need to replace both control board and blowers and console. Will need 2 hours ; ordrng 1 W11248652 (Blower) and 1 W11399172 (Console) and 1 2hours (2 hours)

"Arrived on site to replace gasket and hinges for right side oven, after replacing unit tested good, if problem continues, will need hinge receptacles."

"Arrived on site to test unit for left front burner igniting when low. Found flame turning off when low. Found clogged orifice, cleared orifice test unit and unit test good job complete."

"Arrived on site for OVER FLOWED--WRONG SOAP WAS USED--STARTED LEAKING AND CLEAN LIGHT IS BLINKING. Found drain pan full of water. Removed pan and emptied water. Ran diagnostics and F9E2, F8E4 came on. Cleared error codes. Reinstalled drain pan and ran full diagnostics cycle and all cycles completed without issue. No error codes came on. Dish soap caused over sudsing and alerted float switch to turn off dishwasher. Failure corrected and dishwasher is running as designed. No leaks detected. Job completed."

"Arrived on site and inspected refrigerator and found freezer has ice on the bottom, water dispenser is sputtering. When water filter is removed water dispenser flow is now good. A new water filter housing will be needed to correct dispenser. Replaced evaporator drain hose with new design and cleared freezer of all ice.; ordrng 1 W10844267 (Water filter housing)"

"Arrived on site to diagnose washer that was not draining and throwing error code. On arrival found water still in unit. Tried to run drain pump and could not get a response. Checked under unit and found connection used to repair damaged wiring had split. Removed connectors and replaced with wire nuts to ensure good connection.

"Arrived on site to diagnose washer leaking hot water into unit. Found valve weeping on hot side. Cold side good, hot side weeping.Replaced parts and retested. Verified unit working as designed.

Arrived on site to test unit for no power. Found external drain pump is bad.

"Arrived on site to inspect unit for not cooling. Upon inspection found the units ui board shorted causing issues, replaced board and tested. All functions worked. Complete"

"Arrived on site to inspect unit for making loud noises when dispensing ice, upon inspection found the units bin rubbing causing the loud cracking sounds. Replaced bin and tested. Complete"

"Arrived on site to test unit for little/no ice production. Found ice maker stuck mid cycle. Ice maker did not respond to diagnostics. Compressor attempted to turn on a couple times. Found compressor was hot. Condenser was clogged causing compressor to heat up. Cleaned confessor, replaced ice maker, tested unit, unit now working as designed. No leaks detected.

"Arrived on site to test unit for amber light illuminating a couple minutes after turning unit off, every time. Was able to mimic issue multiple times. All components tested good. Replaced control, tested unit, unit now working as designed. Advised customer to connect unit to WiFi for software updates. No leaks detected. Job complete."

Arrived onsite and tested oven for tripping breaker. Put unit under full load and did not trip. Customer says prom was corrected after cycling the breaker. Advised that electrical supply issue is more likely a cause of an intermittent breaker trip. Unit is otherwise operating as designed.

Arrived on site to test unit for unit not heating. Test unit and found door damaged and will also need new mag cap and diode. Ordering door office to reschedule ; ordrng 1 W11173823 (Door)

Arrived onsite for dishwasher with intermittent not draining. I gained access to the main control and replaced it then I replaced the drain pump and owi sensor. I ran diagnostics cycle and found unit operating as designed.job complete.

"Arrived on site to test unit for FC and RC not reaching desired temp, tested unit found freezer at 22 degrees and refrigerator at 52, exposed evap and there was no frost pattern, took amp draw on compressor and found compressor attempting to power on drawing 10 amps, compressor extremely hot to touch, spoke to office and confirmed that a new sealed system is required to complete repair, sealed system tech to try installing new start devise to see if compressor will start, need compressor, evap, Access valves and dye dryer, Office to get authorization and reschedule; ordrng 1 W10139462 (Compressor) and 1 WP2188823 (Evaporator) and 1 WPW10662129 (Capacitor) and 1 WPW10189190 (Start dev) and 1 WPW10143759 (Dye drier) and 2 TJ90SF8404 (Access valves)s"

"Arrived onsite to replace previously diagnosed part. Replaced temperature sensor. Tested unit by preheating oven to 350. The unit cycled with a low of 337 and a high at 357,averaging 347. Calibrated unit by +3 degrees to be closer inline to 350. Job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the inlet valve failures, I removed and replaced the both valves and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect microwave intermittently working. Upon further inspection, the customer advised that sometimes when they open the unit door, the interior light doesnt come on and when they close the door it wont operate. I tested the unit and I found the switches are failing. I removed and replaced the 3 switches and tested and unit is operating as designed. Job completed."

"Arrived on site for Started with the clothes coming out too wet. Now the washer won't even come on. Found placing in diagnostics was the only way to get it to turn on. Buttons to UI were not responsive when pressing g power button. Only error code was F6E2. Couldnt get code to clear. Gained access to main control and controls green light was blinking. Removed UI and installed new UI. Same result with error code and it wouldnt clear. Checked continuity of UI harness and the yellow wire was bad. With this failure the main control will also need to be replaced as well. Ordering NTC harness W11449075 and returning with UI console W11319991. Replacing NTC harness, control, and console. . ; ordrng 1 W11449075 (Harness) and 1 W11319991 (Console)"

Arrived on site to inspect unit for not stopping the water coming into the unit. Upon inspection found the unit overfilling. Replaced control and ring per last tech. All functions returned. Complete

"Arrived on site to test unit for shaking. Found unit a bit unleveled and leaning towards right side cabinet. Leveled unit and advised customer on loading procedures. Suspension was connected and bushings were eliminated per service pointer W11457833. Tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to diagnose dishwasher that is tripping the breaker when in use. Customer says the unit would trip the breaker within roughly the first minute of use. On arrival unit was unplugged. Plugged it in and ran unit. Found it started and went through normal cycle fine. Tried to run with boost to turn on heater. Still no failures. Ran in diagnostic mode and powered on heater. Could no get issue to duplicate. Everything is running well. Unit is on a GFCI breaker. Advised customer to try running to a different plug if issue repeats since everything is testing good.

"Arrived on site to install previously diagnosed and ordered part. Due to the left RC door rusting, I removed and replaced the door and transferred parts from the old door to the new.

"Arrived on site and inspected freezer and found there is an air gap at the bottom left hand corner of the freezer door. Found there is multiple food items sticking out past shelf edges. Removed all possible food items that may be pushing against inner door surface, when attempting to close the door it just pulls away on the bottom.

Arrived on site for dishwasher leaking. Upon arrival confirmed M&s and found unit in warranty. After further testing found cause of leak was a failing door gasket. C ; ordrng 1 W11498831 (Door gasket)

"Arrived onsite for unit running for long periods on time. Put the unit in diagnostics and let it run to help reset the control. Unit passed through with no issues. Let customer know to keep an eye on it. If the unit does not resolve, more likely the controls may need to be replaced

"Arrived on site to inspect dryer not starting when pressing the start button. Upon further inspection, tested the unit and pressed start and I could hear the relay on the control make the clicking noise, but nothing happened. I removed the top panel and found the drive belt broken. When I disassembled the unit, I found the front two rollers were badly worn.I removed and replaced the belt and cleaned the lint from the unit. I am ordering the rollers (2) and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service. No lint observed at the end of service. ; ordrng 2 4581EL2002H (Rollers)s and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect dishwasher not working. Upon further inspection, customer advised that the detergent pod will drop to the bottom but it doesnt dissolve. I placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element are all operating as designed.I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for thin to no ice. Ran diagnostics weak water flow entering reservoir diagnosed a defective valve,replaced valve,ran diagnostics good water flow unit passed all other test

Arrived for washer not filling. I gained access to the water valves at wall and turned then on the tested unit and found that unit is now operating as designed. Job complete

Arrived on site for arrange that is not turning on several burners or the bake element. Inspected unit and work area. All the burners had been removed from the unit so I had to check voltage coming from the Internet switches. Found two infinite switches not supplying voltage one calling for the unit to heat.

Arrived on site to inspect unit for not filling normally and causing leaks. Upon inspection found the fitting too short causing a leak. Replaced with longer fitting and tested. Complete

Arrived on site to test unit for unit not washing. Test unit and found unit working as designed job complete

Arrived onsite for the lights on the top of the unit being dim. Noticed that the freezer light was out. Replaced the FR light. All lights returned to normal.

"Arrived on site for no cool. Powered unit on let unit run weak frost pattern diagnosed a leak in the system unit would need a new compressor,evaporator and heat exchanger

"Arrived on site to test unit for not drying properly. Found air tower and blower wheel completely clogged with lint. Cleared obstruction, tested unit, unit working as designed. Advised customer to clean lint after every use to prevent issues. Job complete."

Arrived on site to diagnose washer with issues starting cycle. Found the button cover had slipped off the control stalk. Removed panel and readjusted the rubber cover. Unit now working as designed. Call complete.

"Arrived on site for microwave burning, sparking, and smelling like burnt plastic. Upon arrival confirmed issue. Found all hv components failing.

Arrived on site to diagnose a dryer that is not turning on. Found motor not starting and blower seized to motor shaft.

Arrived on site to test unit for water reservoir over filling and melting ice. Found water level switch in recirculating pump has failed. Ran continuity through harness and wiggled to find possible break in wires. Found no signs of corrosion to wires. Spoke with tech line and recommended replacing harnesses and recirculating pump together. Needing main harness. Requesting 2+hrs on return visit. Office to reschedule. SR#7732559562; ordrng 1 W11123917 (Harness)

Arrived on site to install new tub to resolve leaking tub. Swapped over components and installed new tub. Ran service test cycle and calibration. Verified unit is working as designed with no further leaking. Call complete.

"Arrived on site for a dryer that would shut off shortly after running a sensor cycle. I tested the unit and found it would run 1-3 minutes and then shut off. I tested voltage at the wall and terminal block, and both read good. I then gained access to the control and ohmd out the outlet thermistor. It read within range. I put the unit into diagnostics mode and found no stored error codes. I then checked temperatures at the exhaust and found a slight drop in fluctuation with the vent on. Per the tech sheet and temp readings it indicates to replace the thermistor. I replaced the thermistor and tested the unit again. I found the issue continued. Per tech sheet I then replaced the control. The unit is now running as designed. I advised the customer that if the issue persists that they may want to get their vents professionally cleaned. Call complete."

Arrived onsite for washer on washing. I gained to the control and jumper to put it into diagnostics mode. I was not able to get unit to run in diagnostics. Will need control and ui to complete. Ordering 1x w10721254 control and 1x wpw10647075 control panel. .; ordrng 1 W10721254 (Control) and 1 WPW10647075 (Control panel) and 1 Partsresearch (Parts research)

"Arrived on site for washer making clunking noise. Upon arrival confirmed complaint. After further inspection found no errors in diagnostics but I did find during agitation that unit was making a loud internal knocking from the gearcase/ slider area. Found rotor screw couldnt be removed and I also had a hard time removing agitator. All components between tubs/gearcase, etc are siezed together. Unit will require rebuild. Office to reschedule with customer once availability of parts is known.; ordrng 1 W10909670 (Spanner) and 1 W10752187 (Agi.screw) and 1 W10811957 (Inner basket) and 1 W11219115 (Outter basket) and 1 W11032711 (Thrust washer) and 1 W11195971 (Stator) and 6 W11027980 (Screws)s and 1 W11260238 (Rotor) and 1 W10752189 (Rot. Screw) and 1 W10777953 (Lower harness) and 1 Cnote and 1 Cnote

"Arrived on site for dishwasher leaking water. Upon arrival confirmed complaint. After further inspection I found unit had a high concentration of suds/soap cause unit to over fill. Found no leaks under unit around motor/pump, etc. also found due to units age a large amount of water sediment has built up within center filter housing near top left of inner door panel causing water to be redirected down interior of door and out of unit. Removed sediment from filter and the suds from pump/motor but found during further tests that unit had multiple parts failures as soap dispenser, drain pump. Also found unit had safety panels that cover the motor hard to reassemble to to age related rust, and broken pieces.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the ice maker and IM harness and tested. Ice maker is operating as designed. I found the ice chute gasket badly worn and not sealing properly which could be the reason why the ice maker is failing intermittently. I am ordering the ice chute gasket and scheduled return service. No water leaks observed during service.; ordrng 1 WPW10287601 (Ice chute gasket)"

"Arrived on site for dryer not turning on. Upon arrival confirmed complaint. Found unit had stable 240v supply. Found no errors in diagnostics. After disassembly I found belt broken, and 2 bad back rollers. Verified integrity of all other hardware. Replaced belt and two rollers. Reassembled and tested unit. Found dryer turning on, cyclings, and heating as designed. Instructed customer on dvc recommendations. Call complete ; ordrng 2 WPW10314173

Arrived on site for refrigerator not dispensing ice. Upon arrival confirmed complaint and found a failure with dispenser siloniod as well as the ice bucket ; ordrng 1 WR78X10481 (Fc door) and 1 WR62X10055 (Siloniod) and 1 WR02X10585 (Dispenser arm) and 1 WR02X10585 (Spring) and 1 WR17X10924 (Ice box)

Arrived on site for dishwasher needing previously diagnosed panel. Upon arrival confirmed prior complaint and installed panel. Found unit no longer has any damages. Call complete

Arrived onsite for a washer that is going off balance. Inspected unit and work area. Ran the unit through diagnostics and found no stored error codes. Ran the unit through an auto test and high speed spin. The unit is working as designed.

Arrived on site for a washing machine thats not draining. Inspected unit and work area. Confirm the customers complaint when the unit was turned on but noticed the drain hose mounted to the washer is a rubber drain hose that was pinched and kinked at the back wall. Pulled the washer out and noticed the unit began to drain fully. Ran the unit through several test cycles and the unit drain and spun out as designed.

Arrived on site for freezer needing previously diagnosed parts. Upon arrival found unit unplugged and defrosted. Installed all 3 parts. Reassembled and tested unit. Found it cooling as designed. Informed cust9mer to give unit 24 hrs to cool. Call complete

"Arrived on site for a washing machine that is making a grinding sound. Inspected unit and work area. Confirmed the customers complaint and found the unit grind as soon as it went into spin. Checked underneath the unit and found oil leaking from the transmission. It appeared that the cam was also starting to grind. Advised customer that we would need to replace the gearcase, cam, and belt for a good repair.

Arrived on site for refrigerator not making ice. Upon arrival confirmed complaint. Found temps (actual) at 5&37. Found ice maker stuck in harvest mode and not fully rotating. Ran diagnostics and found an open ice maker thermistor. Replaced ice maker and ran tests found ice maker filling and freezing ice as designed. Informed customer to give unit 24hrs to fill bin. Call complete

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the unit power cord disconnected, the drain hose disconnected with the drain hose to the disposal going to the sink and the main water hose disconnected from the valve. The customer advised that the unit filled with water over night and leaked on the floor. I found the customer has an RO system and the RO drain hose is connected to the dishwasher drain hose and is possibly backfilling into the dishwasher. The customer advised that the water in the dishwasher drain hose at this time was there after they disconnected it from the dishwasher. I re-installed the unit and reassembled all hoses and re-wired the unit and tested. Unit is operating as designed. I recommended that the customer have a plumber or contact an RO system technician to relocate the RO drain hose to the lower pipe or the lower P trap. The customer turned the RO system off at the shut off valve on the tank and advised they have someone going next week to re-plumb under the sink. After testing, I inspected all hose connections and all were dry (photos). No water leaks observed during service, job completed."

Arrived on site to inspect unit for not heating normally. Upon inspection found the console sent was damaged. Replaced the console with new one so customer can use oven. All rings fell off as well. Ordering new rings. Office to reschedule ; ordrng 1 W11029431 (Console) and 1 W10814133 (BEZEL KIT (5))

"Arrived on site to test unit for not drying properly. Found error code for no heat. Cleared code, tested unit, unit working as designed. Advised customer on purging cold water from sink prior to using unit and use of rinsing agent. No leaks detected. Job complete."

"Arrived onsite for the still squeaking a lot. Looked at the unit and found that the idler roller was completely worn down. Replaced the idler roller. Tested the unit. Squeaking did not come back. Re ordered correct retainer clips for the bottom kick panel. Office to reschedule ; ordrng 2 WP3388229 (Retainer)s, states that autho needed"

"Arrived on site to test unit for no cooling, tested unit found unit at room temp both compartments, removed back panel and Noticed Compressor not running test it start device and found that is shorted, replaced start Device, powered unit back on compressor kicked in unit is currently cooling, advise customer to put a water bottle into freezer and wait till it freezes to start loading refrigerator job complete"

"Arrived on site for a washing machine throwing a F9E1 error code. Upon arrival I found that the unit could not operate, for it would throw an F9E1 error code for long drain. Upon further inspection I found the lid locked, and the unit full of wet clothes. I cycled the power off for several minutes, and when powered back on I was able to get the unit into diagnostics mode. I found stored error codes F9E1 for long drain and F0E5 for off balance load. I tried to manually activate the lid lock, but it would not energize. I tried to activate other loads, but nothing would energize. I then gained access to the bottom of the unit and found the harness broken right at the connector to the drain pump. I removed the connector and ohmd out the drain pump. I found it at 20, which is within good range. This indicates only a bad harness. I am ordering the harness and the office will need to reschedule.; ordrng 1 W11569161 (Lower Harness)"

Arrived on site to install previously diagnosed parts. I found the unit now working as designed. Call complete.

"Arrived on site for cooling complaint. Ran diagnostics diagnosed a defective control,control exiting out of diagnostics. Replaced defective control ran diagnostics all test passed.

Arrived on site to test unit for shorted keypad. Found shred keypad replaced console test unit and unit test good job complete.

Arrived onsite to replace parts ordered by previous tech. Replaced all shocks. Tested the unit and unit did not bounce as much. No issues at this time. Job complete

"Arrived on site to test unit for no ice production. Ice maker responding. Found ice maker not filling. Installed new valve last visit and no signs of currently weeping. Removed fill tube and cleared of obstruction. Tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site for complaints of no ice production. Found temperature in RC at 41 and FC at 0. Called techline SR 7732563716 spoke to Austin. Found icemaker turned off. Turned it back on and ran tests, 120, 96, and 97. Icemaker passed all tests. Techline said to have customer monitor. Job complete."

Arrived onsite for dryer not operating. I gained access to and tested the thermal fuse and exhaust thermistor and found them both showing open. I am returning with thermal fuse. And I am ordering 1x WP8577274 thermistor..; ordrng 1 WP8577274 (Thermistor)

Arrived onsite for microwave not heating. I tested unit and found that it indeed does not heating. All other functions work. I gained access to the mag and found that it was discolored due to rust. Ordering 1x w11493410 mag.office to reschedule.; ordrng 1 W11493410 (Mag)

Arrived onsite to install previously diagnosed pat. Upon arrival I found unit turning itself on and off. I gained access to and replaced control panel and Tess unit and found that it was operating as designed. I also advised customer to contact the unit to her WiFi through the whirlpool app as the unit need firmware updates. Job complete.

"Arrived on site to replace CCU/timer, after replacing unit tested good."

Arrived on site to diagnose a washer that is not cycling with proper water temps.found hot and cold water supplies switched and reconnected them to proper positions on valve. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to install new latch to resolve oven not making or turning light off. Replaced latch with new and retested. Verified unit is heating well past 100, and light is off. Call complete."

Arrived onsite for squealing during spin cycle. Replicated symptom. Ordering gearcase and clutch. Office to reschedule. ; ordrng 1 W11455453 (Gear case) and 1 W10754448 (Clutch)

"Arrived on site for complaints of no cooling. Found unit unplugged in garage. Plugged unit in and compressor never kicked on. Installed new start device to test, and compressor started up. Amp draw at .66. Exposed evaporator and found no signs of frost pattern starting. Will need sealed system technician to complete repair. Office to reschedule.; ordrng 1 W11459354 (Evaporator) and 1 W10507884 (Compressor) and 1 W11179385 (Drier tube) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)"

"Arrived on site for WATER NOT COMING OUT OF DISPENSER, MAKES SOME ICE BUT ICE IS VERY HOLLOW. Removed filter and installed bypass and found water began dispensing as designed. With filter installed it only trickles and barely dispenses anything. Removed fridge from the wall and found water was barely coming in from the wall. Gained access to the valve and found the valve filters were dirty. Customer recently had the water softener serviced. This is most likely the cause of the filter head and valve not allowing a good flow to come into the ice maker and dispenser when the filter is installed.