Arrived on site to follow up on refrigerator that was not dispensing water. Replaced filter housing and retested. Verified all working as designed. Repair completed.

"Arrived on site to inspect unit for front right burner not igniting. Upon closer inspection found burner head was not structurally sound and bowed near spark igniter. Replaced burner head and tested unit, unit is igniting within recommended 15 clicks. Job complete."

"Arrived on site to inspect ice machine not making ice. Upon further inspection, the customer advised that the interior light doesnt come on and they heard a beep noise and the unit shut down. Upon my arrival, the unit was on and making ice, but I found a small gap in the door gasket on the left side (photo). I removed the door and adjusted the hinges and reassembled and the door was still gapped and the door magnet was not making contact with the control. I found the door inner liner was badly warped. Also found the door hinge mounting screw cover was broken. I am ordering the door, both hinges and CNOTE-PARTS RESEARCH-COVER (SR) and DNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to the availability of the door. I taped a magnet to the control as a temporary fix until I can return with the new door. No water leaks observed during service. ; ordrng 1 W11346787 (Door) and 1 W11176752 (Top hinge) and 1 W11176753 (Lower hinge) and 1 RESEARCH (RESEARCH HINGE SCREW COVER) and 1 CNOTE (CNOTE-LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect ice machine not making ice. Upon further inspection, the customer advised that the interior light doesnt come on and they heard a beep noise and the unit shut down. Upon my arrival, the unit was on and making ice, but I found a small gap in the door gasket on the left side (photo). I removed the door and adjusted the hinges and reassembled and the door was still gapped and the door magnet was not making contact with the control. I found the door inner liner was badly warped. Also found the door hinge mounting screw cover was broken. I am ordering the door, both hinges and CNOTE-PARTS RESEARCH-COVER (SR) and DNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to the availability of the door. I taped a magnet to the control as a temporary fix until I can return with the new door. No water leaks observed during service. ; ordrng 1 W11346787 (Door) and 1 W11176752 (Top hinge) and 1 W11176753 (Lower hinge) and 1 RESEARCH (RESEARCH HINGE SCREW COVER) and 1 CNOTE (CNOTE-LSO PER CUSTOMER REQUEST)"

"Arrived on site to test unit for filling and draining. Tested unit found recirculating pump not engaging and water reaching passed the overflow and not stopping. This indicates unit needs a new recirculating pump to fix issue. Replaced pump and tested, unit is now circulating water over evaporator plate and creating an ice sheet. Unit is running as designed, no leaks detected, job complete."

Spoke with customer and theyd stated unit was working and someone had already fixed leak. No service preformed call complete

Arrived on site for dryer not heating . Found gas turned off . Also instructed on cleaning lint catcher after use . Everything checked normal with unit . Job completed

Arrived on site for washer walking during use . Ran diagnostics could hear scraping noise from gearcase during spin. Also found some hole not punched thru tub . Ordering tub and gearcase . No water leaks detected at time of service. Call to set return ; ordrng 1 W11454372 (Gearcase) and 1 W11172199 (Basket)

"On arrival verified complaint of not spinning and washing properly. Visual inspection of gearcase shows a large amount of lost oil. Recommend gearcase, stator, rotor, clutch, and slider. Ordering gearcase W11393685. Reschedule for 3/18. ; ordrng 1 W11393685 (Gearcase)"

Arrived on site to test unit for damaged front panel. Replaced panel glass door test unit and unit test good job complete.

Arrived on site to inspect unit for error code f2e0. Upon closer inspection replaced panel control and display control. Unit is operating correctly. Howebr when putting unit back together noticed the new panel ui is brackets are bent causing the display to slant down. Will need to order a new panel control and return. Rescheduled for 3/18/24; ordrng 1 W11029431 (Panel control)

Arrived onsite for door with rust. On inspection the rust was on the corner of the dispenser. Installed and moved all the components to the door. The door is operating as designed and water leaks detected during service. The unit damper was making a loud clicking noise odering a new damper. ; ordrng 1 WPW10479155 (Damper)

"Arrived on site to test unit for knocking noise. Tested unit found F6E3 F0E3 error codes in the system indicating an overloaded washer causing the unit to get off balanced. Diagnostic cycle ran properly with all components engaging and no new error codes. Advised customer to keep loads under 50% and to not wash comforters. Unit is running as designed, no leaks detected, job complete."

"Arrived on site for unit not powering on, no interior lights, no control panel lights. Unit not responding. Upon arrival, inspected area and microwave is not mounted securely to bottom of cabinet. test polarity and is correct. Gained access to fuse and is good. Am getting correct voltage to filter but no voltage at fuse. Need to replace filter board. Ordering filter board and cavity thermostat. Did not lower unit from cabinet and Left unit mounted to cabinet as when arrived. Office to reschedule ; ordrng 1 W11574181 (Cavity thermostat) and 1 W10422269 (Filter board)"

"Arrived on site to test unit for pods not melting. Tested unit found water to unit was shut off. Opened valve and tested, all components are engaging properly and unit is now running as designed. Advised customer to run water at the tap until its hot before starting cycle. No leaks detected, job complete."

"Arrived on site to replace previously diagnosed blower and control, replaced parts and tested, preheated to 350 with no issues unit is now running as designed, job completed"

Arrived onsite and corrected polarity and found all issues corrected except the pump is still bad. Replaced the pump and motor. Unit is now operating as designed. All checks good.

Arrived on site to test unit for unit not starting. Test unit and found switch on wall turned off. Turned switch on test unit and unit test good job complete.

"Arrived on site for a dishwasher that is not drying properly. Inspected unit and work area. The customer advised that the unit runs through each cycle but that the dishes always come out wet and not dry. She stated that the unit has been this way ever since they bought it and have been going through Variety of service people on this unit. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working in operating as designed with the heater coming on at the end of the cycle. The customer stated that she didnt believe this dishwasher would drive so little due to the fact that she has several other dishwashers at other properties that dry fully. I called Whirlpool Techline and spoke to Leon SR# 7738667295. He advised that based on the fact that the customer is not using rinse aid, the customer has a plastic tub, and the style and design of this unit, this dishwasher will not dry completely. He advised this unit is meant to be an energy, efficient dishwasher, and therefore does not use the heater as long as other dishwashers. He advised that it is no component that we can replace that would enhance the driving ability of the machine and that the unit is working an operating as designed. He advised to make nail repair at this time. Call complete."

"Arrived on site for refrigerator needing new drier and fitting. Upon arrival reconfirmed issue, installed parts and pulled vac. Found no leaks recharged system with 50g of r600 and watched evap coil frost over half way and evenly. Informed customer with note on the fridge to give unit 24 hrs to stabilize temps. Call complete"

Arrived onsite for DW with a door that falls down when opened. Upon arrival I found this to be true. I pulley the unit out to inspect the hinges and found the the spring on the right hand side had slipped off of the hook that holds it in place. I corrected this and reinstalled the unit and tested the door and found the door opening as designed.

Arrived on site to test unit for console turning on and off. Test unit and while trying to test the console turned on and off. Relaxed console test unit and unit test good job complete.

Arrived onsite and replaced the compressor and installed an access port and dye drier. Pulled vacuum for 20 minutes and held. Checked fresh joints for leaks and verified no blockages. Vacuum held. Charged with 66g of 6600a. Unit is now set up and operating as designed.

On arrival verified complaint of unit not heating correctly. Checked ohms of the temp sensor and found it is out of range. Replaced and then ran bake at 350 was avg at 355 and calibrated it down 5 degrees. Job complete

Arrived on site for low water pressure. Customer says new filters are only lasting 3 weeks. Has tried several brands. Found door gasket was broken. Was going to change reservoir but must reschedule it due to not having gasket. Reset for Tuesday. ; ordrng 1 W10830274 (Door gasket)

"Arrived on site to test unit for doors not leveled, customer stated that the issue is that the RC door swings out when opening the door, noticed unit is leaning forward, leveled unit and explained to customer that the will be a swing do to the hinge design and not to over load the door shelves, at this time unit is running as designed, no leaks detected job complete"

Arrived onsite for a range with a right rear burner with low flame. Upon arrival turn that burner on and found this to be true I tried clean the orifice and found no change. I replaced the orifice W11238042 and tested the unit and found unit operating as designed

Arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse test unit and unit blew fuse when closing door. Will order new fuse and interlock switches. Rescheduled for Friday ; ordrng 1 W11551558 (Switch interlocks) and 1 W11551761 (Lower switch interlocks) and 2 W11707984 (Fuse)s

"Arrived on site to install previously diagnosed and ordered part. Due to the belt failure and techlines recommendations, I removed and replaced the belt and calibrated the unit. Tested in diagnostics showing error code F0E9-off balance pause and cleared the code and continued with testing. The unit operated as designed. No water leaks observed during service, job completed."

Arrived on site for dryer needing previously diagnosed door switch. Upon arrival installed part and tested dryer. Found it working as designed. Call complete

"Arrived on site to test unit for not latching. Tested unit, displaying close lid indicating latch failure. Replaced latch and tested, unit is now running as designed, no leaks detected, job complete."

Arrived on site to diagnose washer that was not draining. Examined unit and found the drain pump wires broken off at the terminals on the pump. I used some solder seals and new spade terminals to put larger gauge wiring on the damaged area to keep it from breaking again. Tested pump and verified all is working as designed. Repair completed.

"KRFC704FBS05 Arrived to inspect temperature issues. Upon arrival, the unit was cooling and I found 37 in the RC and -8 in the FC. Six hour temperatures recorded by the control system were: RC, max 69, min 32, avg 37. FC, max 59, min -18, avg -2. Pantry, max 69, min 29, avg 33. Ice box, max 62, min -13, avg 13. The ice in was full and everything appeared to operate as expected. This service, both evaporators were completely clear of ice mass and frost. Having prior history with this temperature swing issue on limited other machines, the UI, dispenser UI and HV control should be replaced simultaneously. I contacted the MFG tech assist service and conferred. Tech Johnathan, file #7738649866. The tech agreed and the parts will be ordered and installed. No leaks observed during service. ; ordrng 1 W11574767 (UI) and 1 W11664342 (Control) and 1 W11574766 (Triton UI)"

Arrived on site for washer not finishing cycle . Unit will fill and agitate. But will not rinse . Customer usually uses hot or warn water . Found cold water supply valve turned off . Turned water on and ran diagnostics test all checked normal. No water leaks detected at time of service. Job completed

"Arrived on site to inspect washer door not unlocking. Upon further inspection, the customer advised that they unplugged the unit and plugged it back in and the door unlocked. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed except I found the softener cup full of water. The customer advised that they dont use fabric softener and there was a blue colored liquid in the cup which could possibly be detergent. I placed the unit back into diagnostics and manually tested the valves and this time the bleach cup remained full of water. I am ordering the valves and dispenser assembly and LSO and scheduled return service for 03/12/24 (KC). No water leaks observed during service. ; ordrng 1 W11688994 (Hot valve) and 1 W11688995 (Cold valve) and 1 W11524103 (Dispenser)"

Arrived onsite and found unit operating with noises customer concerned about noises. Identified some of the noises as defrost popping and hissing. Advised this will happen as many as 2 times per day. Advised other noises described will be normal expected compressor cycle noises. Advised customer to record any concerning noises and establish data patterns. Unit is now operating as designed.

Arrived on site for oven tripping the breaker. Found breaker off. Reset and attempted to pull oven from wall but was not successful. Found power wire goes into wall above and microwave is above. Refer to builder or contractor to have wiring enough to remove and further diagnose . Ran test as there was no errors found. All components individually activated and did not trip any breaker. Preheat oven and it reaches temperature. Customer said it had not done that for them after reset. Suspect issue with breaker. Customer will contact builder for make unit accessible and check breaker and then will call back if needed

Arrived onsite for report of leaking out of the unit the load following a cleaning cycle. Unable to replicate symtpom. All base functions operating with design specifications. Advised customer on the strong possibility of a sudsing leak out of the return air hose.

"Arrived on site for dishwasher leaking. Shows fae2, f8e4. Unable to duplicate leaks. Removed door. Replaced vent motor as per error. Replaced door gasket as it look to have leaks from right side. Verified operation. No leaks. Call complete."

Arrived onsite for washer not cleaning clothes. On inspection I saw the load of clothes that was going into the washer. I explained that you can not put that many in the washer. Customer was filling the washer to the top of the unit before they started the unit up. I showed customer how high the clothes should be in the tub. The customer is going to try the suggestion I give to her. The unit is operating correctly and no water leaks detected during service.

Arrived onsite for refrigerator not cooling correctly. On inspection found the fc evap cover with 1/2 inch frost on it. Had customer sign the defrost waiver. Informed the customer to defrost for 36 to 48 hours then you can plug it back and it will work for a few months before the frost builds backup. Ordering a evap harness and fan motor. No water leaks detected during service.; ordrng 1 W11559968 (Evap motor) and 1 W11650662 (Fan harness)

Arrived on site to replace door glass. Replaced and unit is functioning properly. Job complete.

"Arrived on site for microwave combo oven getting stuck in shut down mode. Will loop the sound for turning off non stop. Unit heats and functions fine other times. Found door was not properly connected at bottom. Removed door panel. Properly installed microwave door panel. Found error for f2e0. Removed from wall. Removed panel. Checked and verified all connection. Found touch panel has sticking key pad. Part on bc,order. Office will,call to schedule. ; ordrng 1 W11598173 (Console)"

"Arrived on site to replace freezer door diagnosed on previous trip. Replaced damaged door, and added name plate. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site for a range that has a gas odor. Inspected unit and work area. The customer advised that the unit has given off a gas odor 3 times since they originally moved in in October and that it has not been consistent but that they had Atmos come out and tell them that it was an issue within the oven. The customer stated that it only happens when they use the bake cycle on this unit and it does not always smell like gas. They advise that theyve been using this thing repeatedly even with the three separate instances, and if they have not experienced any fireballs, or any kind of abnormal use within the machine. Are used a carbon meter to test carbon detection and did not register any measurement of CO2 inside the unit, in front of the unit, or in the back of the unit. I tested the unit several times and multiple spots and still cannot get any detection of CO2 Monoxide. I called Whirlpool Techline and spoke to Nate SR# 7738653681. He had me do a few checks, but did advise that if the unit was leaking, the customer wouldve experienced a fireball or some sort of explosion, especially since the customer has been using the product repeatedly after having those gas smells. He advised that the most likely occurrence would be the burned up gas since it is a gas oven. He advised that since no CO2 levels were recorded on the front, back, or inside of the oven, the issue would have to be that or some thing on the gas provider side. Advise. The unit is working an operating as designed. Call complete."

Arrived on site to test unit for unit running for 3 hours on normal. Showed customer how long the unit rinds with out heat dry and no long it takes when normal and heat dry are on. Unit working as designed job complete

Arrived onsite for a wall oven that has no power. Upon arrival I Checked that the breaker was not tripping and it was not. I removed the unit from the wall and gained access to the fuse and tested it and found that it showed open. I replaced it and tested the unit and found the unit operating as designed i the put the unit back in the wall

Arrived onsite for a washer that will not spin out. The customer stated it didnt spin out or drain correctly on the last cycle they ran and they had to power the machine back up then it did drain. I found no stored error codes. I started a regular cycle and found the basket not spinning and the motor just humming. I found the cam had come apart because the nut had backed off. I replaced the cam due to damage and the belt. I tested the machine and found it working as designed. Call complete.

"Arrived on site for a washing machine that has a broken latch. Inspected unit and work area. The customer advised of the unit will not lock the lid and keeps making a clicking sound. He showed me by trying to start a drain and spin cycle and found the lid light flashing, and attempting to lock but not able to lock. I went ahead and replaced the latch assembly and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site to inspect wall oven microwave combo unit with the time not keeping. I placed the unit in diagnostics showing no error codes. I checked the WiFi connection and found the unit needed to be connected. I assisted the customer in downloading the Whirlpool app on their phone and assisted in connecting the unit to WiFi. Once connected, we tested the unit vis the app and the unit is operating as designed. No repairs needed at this time, job completed."

"Arrived on site to replace latch diagnosed on previous trip. Replaced latch, tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site , installed one set of leveling feet . Adjusted feet . Ran diagnostics test . All checked normal. No new error codes . Job complete"

"Arrived on site with new control panel and main control. Removed from wall. Replaced both controls. Verified operation. Bake pulls 13 amps, and broil pull 16 amps. Call complete. Advised customer to hook up to wifi for important updates. Referred to wifi team"

"Arrived on site for washer not cleaning . Ran diagnostics for motor error code . Wash motor not running . Replaced sump and motor . Reran diagnostics,all checked normal . No water leaks detected at time of service. Job completed"

"Arrived onsite for torn seal. Replaced seals, and tested. All checks good. Advised customer on likely cause of failure. Unit is now operating as designed."

Arrived on site to test unit for top rack rusting. Found rust on top rack. Relaxed rack test unit and unit test good job complete.

"Arrived on site to test unit for unit not getting water. Test unit and found fill valve disconnected, secured valve test unit and unit test good job complete"

Arrived on site for washer doesnt finish load. Says it took 4 hours for a delicate wash. Found f8e1. Confirmed cold water was not coming into the machine. Replaced water valve. Found cold water is not turning on at house valve. Customer said she only has cold water outside. Switched water lines and advised to use only two cold setting. Call complete.

"Arrived on site to test unit for not making ice. Tested unit found E5 error code ice maker thermistor is bad. Replaced ice maker and tested, unit is filling with water and harvesting properly. If issue persists will need a UI and main control. At this time unit is running as designed, no leaks detected, job complete."

Arrived onsite for a dishwasher thats not draining. I pulled the dishwasher. I found a restriction in the extension hose going to the disposal. I removed the hose and used the customers outside water hose and cleared the extension hose. I reconnected everything and tested the dishwasher. It drains properly now and works as designed. There were no water leaks present at the time of service. Call complete.

Arrived on site to test unit for unit giving f8E4. Found water in float pan. Removed water test unit and unit test good T this time job complete.

Arrived on site for dishwasher to draining water. Upon arrival confirmed issue and found drain motor intermittently failing and windings opening up. Found drain pump sent for repairs broken and rescheduled customer for 03/15/24 to complete repairs. Ordering W11611440 drain pump. ; ordrng 1 W11611440 (Drain pump)

Arrived onsite for a washer that is overflowing/ continues to fill though the unit is turn off. Upon arrival I I ran a cycle and found that when I turned the unit off and it continued to fill. I turned the water off at the taps and replaced the valve and tested the unit and found that the unit is now operating as designed no leaks

Arrived onsite and found unit operating with concerns about airflow in interior wall long vent. Verified unit is now operating with proper airflow. Advised customer to have the unit duct regularly cleaned.

Arrived onsite for a washer leaking water on the front left corner. I found the fabric softener valve letting to much water in and overflowing the dispenser causing the leak. The customer already had the upgraded tub ring. I replaced the valve and tested the washer. There were no more water leaks present at the time of service. The machine is working as designed. Call complete.

Ive done so for a refrigerator that has a drawer that is not closing properly. Inspected unit and work area. I did confirm the customers complain and found that the left and deli drawer was sitting crooked. I adjusted the drawer and test at the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to test unit for no ice production, tested unit found ice maker filling and cycling but not producing ice in auto, replaced ice maker and tested , unit is now running as designed, Jon completed"

Arrived onsite for a steam oven that is giving a container empty error and will not steam. I checked for stored error codes and found none. I activated the pumps and heat for the steam and all worked as designed. I ran a steam cycle and found the unit working as designed. The unit is not connected to WiFi. I helped the customer get it connected to their phone app and connected it to WiFi to allow the oven to update. I called Whirlpool Techline and spoke with Jonathan SR# 7738650077. Jonathan confirmed that the unit did need to be connected to WiFi to update the ACU for a bug that needed fixed. Call complete.

Arrived on site for freezer not cooling. Upon arrival confirmed failure. Found 120 to compressor but compressor shutting down after 10 seconds. Replaced started device Wpw1019742(from truck stock) and found compressor run stable then atched evap coil over evenly. Informed customer to give unit 24 hrs to stabilize temps. Call complete

"Arrived on site to replace ui and control diagnosed on previous trip. Replaced ice maker controls, main control and ui, tested unit, unit did not fill with water. Activated fill tube heater to thaw out fill tube. Tested unit, unit is running as intended. Fridge ice maker is filling with water and has no error codes. No leaks present at this time. Job complete."

"Arrived on site for leaking water from front of freezer and icemaker not operating. Upon arrival, inspected unit found evaporator drain pan is clogged and base of unit is iced over. Removed evaporator cover. Melted all ice with steamer. Cleared drain and test drain with cup of water. Water now drains correctly. Test icemaker and is not responding to harvest or fill. Contacted SW for assistance. After testing optics,found optics have failed due to blinking lights test. Parts are being researched. Job complete"

Arrived on site for torn gasket. Found right side refrigerator gasket torn. Also found left gasket beginning too. Replaced door gaskets. Used heat gun to warp into shape. Call complete.

"Arrived on site for a washing machine that is going off balance and refilling. The customer advised that they have uneven floors in their laundry room and they assumed that that might be the issue. When they moved the washer to a different location, the unit seem to do a lot better with finishing out loads. I did confirm the uneven surfaces and checked the suspension. Found the suspension was good. I ran the unit through an auto test and the unit ran as designed but I found the washer rocking. I went ahead and adjusted the feet on the washer to level out the unit. Tested the unit and the unit is working and operating as designed. Call complete."

Arrived on site to replace faulty compressor. Replace compressor and dryer and access valve. Pool vacuum and held. Charged perspective and unit is functioning properly customer will monitor over 48 hours. Job complete

Arrived on site for unit shaking excessively. Upon arrival inspected unit. Found that basket is moving side to side with too much play . during the spin cycle. The whole basket will wobble. Returning with gearcase and ordering basket and hub assembly. Requesting two hour for rebuild. ; ordrng 1 W10752283 (Wahplate) and 1 W10528947 (Hub) and 1 W10752719 (Basket) and 1 2hr (2hr)

"WRT138FFDM01 Arrived to replace sealed system components. I evacuated the system and then removed and replaced the compressor, service port and dye drier. After vacuuming to under 350 microns and monitoring for leaks for an additional 15 minutes, I charged with the MFG calculated refrigerant charge. The refrigerator started cooling as designed. No water connections to unit and time of service."

Arrived on site for damaged cooktop. Replaced cooktop. unit is functioning properly. Job complete.

"Arrived on site for unit shutting off mid cycle and not powering back on. Upon arrival inspected unit found that there was still water in the base of the unit, UI would not respond . Traced voltage up to control, but no voltage to UI. Also found model number was incomplete , Updated m/s, current parts non compatible. Will need to re-order control and console. ; ordrng 1 W11341628 (Control) and 1 W11114747 (Console)"

Arrived onsite for dryer not turning. On inspection found the unit would not tumble when started. On further inspection found the belt had broken. I installed a belt from truck stock (661570V) the unit is operating as designed and I heated it up for 5 miles to make sure the belt didnt break again.

"Arrived on site to install previously ordered parts approved by Safety Team. Replaced stainless cooktop, all knobs, all bezels, and all caps. Customer had me haul off grates. She ha been sent new grates by manufacturer. Unit is operating as designed. Job complete"

Arrived on site to unit not making ice.upon arrival inspected unit. Found failed grid cutter. Replaced and tested. Also found low flow through fill valve with filter inserted. Found filter needed replacement. Customer will look to replace. If symptoms persist recommend replacing filter housing. Job complete

"Arrived on site to inspect unit for error code suds. Upon closer inspection error code f0e2, and f0e1 present upon arrival. Upon arrival noticed unit was on a clean cycle, ran diagnostic test to confirm drain working properly. Unable to replicate any issues at this time. Advised customer to make sure to much soap isnt making it into the unit, as well as the type of soap being used is a possible issue. UNIT IS A DOUBLE STACK IN TIGHT CLOSET. Customer also stated issue hasnt been as apparent the last week or so. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived on site for refrigerator making noise. Entered dials notice and found refrigerator fan is making noise. Sounds like ice build up. Removed lower drawer and found cheese bags blocking airflow pushing up cover. Confirmed ice building up on right hand side . Confirmed ref defrost is working. Will need new cover and gasket. Advised customer unit will need to be thawed before repair. Reset for wed 20th. ; ordrng 1 W10917313 (Gasket)

Arrived on site for off balanced washer . Found left rear spring out of bracket . Replaced all suspension rods . Ran diagnostics and calibration cycles . All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site to diagnose dryer that was not starting. I tested the unit and found the motor buzzed and does not start. I started to smell something hot shortly after. I removed the front panel after feeling the drum hard to turn, and found the base plate and both front corners were dented and folded, and likely causing the motor to bind. Ordering new framework, motor, and motor base to resolve. Office to schedule return. ; ordrng 1 W11215531 (Base plate) and 2 W11233548 (Side Panels)s and 1 W10487431 (Rear Panel) and 1 W11404905 (Motor Bracket) and 1 W11109747 (Main Harness)"

"Arrived on site to inspect wall oven shutting off. Upon further inspection, the customer provided a photo of an error code which was F2E1-stuck key. I placed the unit in diagnostics and checked error codes and found F2E1 and F1E1-AM failure. Customer advised the unit has been heating/cooling just fine until recently when they found the stuck key error. I pulled the unit out and removed and replaced the control panel and cycled power for approximately one minute then cycled power again to remove and replace the main control (F1E1). Cycled power on and tested and unit is operating as designed. Job completed"

Arrived on site to test unit for unit leaking. Test unit and found no Leland coming from the dishwasher. Found leak coming from water line under the sink. Showed customer the leak and told him he would need a Plummer. Job complete.

"Arrived on site to test unit for no ice production. Tested unit found ice maker not installed correctly and missing screws. Also fill tube was pushed back into unit causing water to splash on top shelf and freeze. Installed ice maker properly and fitted the fill tube to its proper position. Tested unit, ice maker components are engaging properly and filling with water. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for microwave not heating. Upon arrival confirmed failure and found noise filter fuse and control intact. Found mag cap and diode failing. Rescheduled customer for 03/15/24 to complete repairs with mag cap and diode. Ordering W10850446 capacitor, W11256462 diode, W10836753 tansfomer, W11252187 lower interlock, W11252186 upper interlock, W10754299 magnetron ; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10836753 (Transformer) and 1 W10754299 (Mag) and 1 W11252187 (Interlock(lower)) and 1 W11252186 (Interlock(upper))"

"Arrived on site to test unit for food freezing RC, tested unit found that evaporator is not frozen, customer stated that she has to keep temperature at 42 to prevent food from freezing, thermistors are reading properly at control, replaced control and front UI, and advised customer to monitor, if items are still freezing call us back , at this time job complete"

"Arrived on site to inspect range panel damage. Upon further inspection, I found the range control panel dented on the right side (photos). I removed and replaced the panel and tested and unit is operating as designed. No one available to sign for receipt. Job completed."

Arrived onsite for a dryer that stopped mid cycle on time dry. Upon arrival I the customer advised me that the unit would also stop and start on its own. I then tested the unit by running the unit in time dry but couldnt duplicate the issue. I gained access to the thermistors and the heating element and tested them with my multimeter and found them good. While doing this I found a loos screw sitting in the cabinet which I removed. The I gained access to the lower wheel and found that the seal that goes between the cabinet and the duct damaged. I am ordering the seal and setting return for the 03\15\24; ordrng 1 WP339956 (SEAL)

Arrived onsite for a vent hood that is making loud squeaking noise when in use. Upon arrival I ran the unit on mid and high and found that there was a loud squeaking/squealing noise. I removed the blower wheel and found some scoring in the back of the wheel caused by a screw that was used to mount the buffer to the unit I ground down the screw and smoothed out the scoring on the back of the wheel with sandpaper and reinstalled the blower wheel and tested the unit and found that the noise was gone.I demonstrated that the noise was gone to the customer. The customer made me aware that they were not satisfied with the unit and I advised them to contact whirlpool customer care with any concerns

Arrived on site for dryer not starting.upon arrival found t8mes and knob broken. Used timer kit W11685947 and replaced both parts. Found unit working as designed. Call complete

Arrived on site to install new RC door bushing to resolve door replacement. Installed new bushing and releveled unit. Verified all working as designed. Repair completed.

"Arrived on site to replace adjuster kit diagnosed on previous trip. Replaced adjuster kit, tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived onsite to install previously diagnosed/ordered parts. Upon arrival I installed the new gearcase,cam,and actuator. And tested the unit and found the unit operating as designed with no leaks."

Arrived on site for upper rack falling down . Found right side adjuster wheel fallen off . Replaced both adjusters with new kit . Upper rack functioning normally . No water leaks detected at time of service. Job completed

Arrived on site to inspect unit for throwing code check vent. Upon arrival customer stated they just had the vent cleaned before replacing unit and unit through code day of delivery or near first use of unit. Confirmed unit is throwing check vent minutes after starting cycle almost at the same time cool down sequence started. Replaced control turned unit to timed dry started at 40 minutes let unit run down to 30 minutes before confirming issue was fixed with the control being replaced. Job complete.

Arrived onsite for a defrost issue. Determined cause to be the control not entering defrost. Replaced the control box. All checks good. ; schdld next appmnt for 3/18 MON !