Edith - Leander, TX
I am very satisfied with the Express Appliances service. The technician was very professional. I liked their reminders about the appointments and they were always on time. Great customer service!
Awesome, Prompt Service!
Kalina - Austin, TX
Paul, our technician, was wonderful but so was Alli, in their office.
Brian - Austin, TX
Reece - Belton, TX
It took along time to get the repairs done but they seem to be don right.
Natasha - Cedar Park, TX
Technician was on time and professional. Completed the job in a timely manner and was on his way.
Regina - Leander, TX
James C. is an excellent Technician! After he completed troubleshooting the problem he fixed the problem then explained the problem to me and described what he did to fix the problem. I was impressed with his knowledge about the refrigerator. He was very professional and smart.
Lee - Driftwood, TX
Joe - Round Rock, TX
Excellent service and very friendly and knowledgeable technician
Julius - Lago Vista, TX
Prompt, courteous, and fixed the problem.
Bettina - Austin, TX
Yolanda - Kyle, TX
Great Service Tech
David - Cedar Park, TX
Great service, fixed the issue
David - Buda, TX
Dianne - Leander, TX
Maytag refrigerator sound reduction
Eric - Austin, TX
Andy applied some mastic material around parts that were suspected of causing the noise ticking. That has reduced the noise by perhaps 50% and is considered to be tolerable by owner. Andy was polite and efficient in his work to reduce the noise. Thanks.
Great and quick service
Katie - Austin, TX
Very professional, work quickly and neatly.
Geralyn - Seguin, TX
Was given good notice of when they would arrive. Had previous repair history of refrigerator, quick diagnosis and repair. Very helpful with explanation.
Great service fixed issue
Brett - Austin, TX
Amazing! Solved our problem quickly.
Layren - Austin, TX
Great Service, Awesome People!
Jimmy - Leander, TX
Very professional, knowledgeable and helpfulsional .
Jeremy - Belton, TX
Amanda - Austin, TX
Whitley - Pflugerville, TX
Technicians knew immediately what the issue was with my stove. A part was ordered and the stove was fixed within a week! I was so grateful, because I thought I would have to purchase a new stove.
Daniel - Lampasas, TX
Kristi - Austin, TX
I have had issues with other in town, but I found everything from the office to the person sent to my home to be great.
Conrad - Austin, TX
Fridge was making a ticking sound, technician immediately suspected a piece of tape on the back was the culprit. Pulled in out removed tape and noise was gone!
Cynthia - Round Rock, TX
I was scheduled for a warranty service on a Tuesday and was called to see if I wanted an earlier day due to a cancellation. I took it and the repairman showed up within the time frame given. The repairman took the time to show me how to adjust the broken part if it happened again.
Maria - Austin, TX
Karam - Austin, TX
Frances - Georgetown, TX
Great Service! Jonathan, very professional and knowledgeable.
Elizabeth - Austin, TX
Wesley took care of our ice maker problem quickly, Courteously, & cleanly!!
Fix gas cooktop - Great Job!
Michael - Leander, TX
James was here for something pretty straight forward. Ended up having to remove the oven to get to the cooktop (builder strapped it ) and did a great job with the serivce. Would never had know that everything got ripped apart when he was done.
Lawrence - Leander, TX
James faced a challenge repairing my dishwasher. The upshot is he fixed it right and communicated clearly describing the problems that he found. Very knowledgeable and efficient! Highly recommended.
Very good service
Kimberly - Liberty Hill, TX
Very informative and quickly resolved our issue.
Fantastic Service !
Melissa - Liberty Hill, TX
Clent was extremely professional & very knowledgable. He found the problem with my icemaker quickly and explained how to prevent the issue in the future. I will use them for all my future appliance issues.
Very knowledgeable, pleasant, personable, and professional.
Paul - Killeen, TX
Al was timely, diagnosed and fixed the problem and explained what he was doing as he worked. I would have him back as a technician anytime.
Incredibly overpriced! 👎 👎
Austinite - Austin, TX
The service was incredibly overpriced, charged over $300 to replace a lightbulb. Highway robbery. Would not recommend your company to anyone ever.
Good service and analysis of problem, but not fixed yet.
Eric - Austin, TX
Paul took a lot of time and effort into servicing my problem, but he did not have tool to fix the problem. If future tech service scheduled using this tool solves the problem, I will be well satisfied with quality of service.
Friendly expert service
Reuben - Austin, TX
Luis was great! Showed up right on time and gave me a call when he was on his way. He was able to diagnose the issue right away and answered all my questions in a friendly manner. He treated my appliance with care. All in all, Luis is a great, knowledgeable technician. Good job!
Super professional and offered usage advise
Derick H. - Austin, TX
Rick - Austin, TX
Dennis - Georgetown, TX
Great service. Very pleasant individual to deal with. Very impressed with his quality of service.
Tommy was great. Friendly, polite, and very knowledgeable
Catherine - Georgetown, TX
Availability needs improvement
Giovanni - Pflugerville, TX
Tech was great, main issue is it took over a week to get a schedule for a broken dryer.
Edgewater - Denton, TX
Tom - Smithville, TX
professional and friendly service
Britton - Austin, TX
Profession & Competent
Diana - Austin, TX
Arrived as scheduled, notified ahead of time. Fixed problem quickly and had the parts to do so.
Erica - Pflugerville, TX
Lacy - Austin, TX
My technician was great. Super professional, helpful (gave me extra cleaning tips) and was very timely. Super impressed with my experience, and it exceeded my expectations.
Beth - Georgetown, TX
The technician came prepared based on my description of the problem. It was repaired within a few minutes and run through a system check.
Karen - Austin, TX
Scott was super friendly,and knew what he was doing. Our Dishwasher was under warranty,so I cannot rate cost/pricing of service.
Graciela - Pflugerville, TX
My broiler repair !
Michael - Leander, TX
I was impressed with the great awesome service ! The repairman was polite knowledgeable and interesting to talk to very helpful !!!
Richard - Leander, TX
Lou was fantastic. He quickly found two problems (something two other repair services never even looked for) and corrected the problem promptly. He is very professional, knowledgeable, and an excellent communicator.
Elsa - Austin, TX
Refrigerator didn’t get fix and now having to wait for insurance to get someone else to repair again . Will have to take off work again.
Courtney - Austin, TX
Excellent service! Great job Scott!
Erin - Austin, TX
Repair was quick and easy for him. Thank you
Kenneth - Troy, TX
Very knowledgable, friendly and professional.
Sundaresan - Austin, TX
Jonathan and his partner Dave arrived on time and were congenial. After a few questions from us, Jonathan dug into diagnosing the problem with the dishwasher. Within 15 to 20 mins he isolated the problem, explained it to me and replaced the part pronto. Further, he gave me tips and answered my questions. Overall, very professional and it was a pleasant experience for us.
Great service and on time
John - Cedar Park, TX
Lou was very professional and thorough. Found that the non- heating problem was caused by a loose connection in the heating motor.
Bob - Bastrop, TX
So far, all of the people who have come out to work on my Whirlpool fridge have been very professional,
Lauranette - Waco, TX
Super glad that it was fixed, was surprised they brought the parts and did not have to order them.
Big help with emergency issue
Pulte - Pflugerville, TX
Made room in schedule and work completed cleanly
James - Georgetown, TX
Completed job expeditiously. Took care not to damage any cabinets or flooring while performing service on refrigerator. Cleaned up thoroughly after job.
Rosemary - Austin, TX
Travis - Austin, TX
Fixed, done fast and done right.
David - Austin, TX
This is the way an appliance repair is supposed to go. Knowledgable experienced tech rep with parts at the ready and the fix done in a half hour. Boom. Appliance Express will be my go-to in the future.
Gopal - Austin, TX
explained the problem in the range and fixed it . gave tips on how to avoid problems again,
Leo was great he was on time. Very polite fix the problem quickly in taught me a thing or two about the dishwasher.
Thank you Andy!
Leah - Briarcliff, TX
Andy fixed our ice machine quickly and easily! He was extremely positive, very polite and had a great attitude!
Fred - Pflugerville, TX
Tyler quickly diagnosed the problem but took the time to double check everything before ordering the part needed. And on his return quickly replaces the part and got out range back up and running.
Really Great Service 👍
James - Granger, TX
Really Great Servy👍
Very very poor service
Prajakta - Round Rock, TX
Very disappointing and dissatisfy experience Waited for over 2 weeks a part to arrive. Just wondering how can you not have extra parts when that’s all you do of repairing appliances
Great service! Brandon was quick and knowledgeable!
Jesi - New Braunfels, TX
Very good thanks
Bill - Georgetown, TX
Great service thx.
Marcy - Austin, TX
Luis was helpful and knowledgeable. Thank you.
Tyler was extremely polite competent and did an excellent job
Greg - Austin, TX
Great service from Tyler !!
Paul - Austin, TX
Just like the first visit, Tyler was awesome, knew his stuff and was very professional.
James - Hutto, TX
We have had these guys out three times, three different techs. Always on time, professional, and friendly. All knew what they were doing and explained clearly what the issue was.
IKEA Microwave Warranty Repair
William - Round Rock, TX
The IKEA 5 year warranty really helped that there was no cost for this repair. 2 trips were required because the tech did not have the correct parts on the first visit. The needed parts were shipped quickly and 2 business days later the system was repaired.
Excellent service and education.
Mary - Georgetown, TX
I really appreciate you repairing g my washer and reaching me something I didn’t know. In the future I will separate clothes by fabric as well as colors. I will also empty my pockets better!
Kevin - Austin, TX
Tyler kept digging into the unusual problem with my fridge until it was fixed. I appreciate how he didn’t stop until he fixed the problem. He was also very friendly and professional.
Bruce - Leander, TX
James was an excellent tech. Although this was the second call on the same issue he gave me a satisfactory explanation of what could have caused the issue to not be caught the first time. Hopefully the refrigerator is now fixed and we can move forward.
Repair ice maker
Danny - New Braunfels, TX
Matthew - Austin, TX
The tech sent to our home got right to the root of the problem. He was very friendly, and was able to explain complicated things in a way i could understand them. Give that guy a raise!
Good service, knowledgeable technician
Ann - Austin, TX
Leonardo ran tests and replaced motor to my brand new Whirlpool dishwasher. He was professional and knowledgeable. I am finally happy to have a dishwasher that cleans!
Great service, high labor costs
Eric - Georgetown, TX
Professional prompt service. Came with 1 year warranty on part. Had my water pump replaced on my laundry washer but was shocked when I was told labor would cost me $185 and it took him 20 minutes to install the part.
Great Service but a little pricey!
Ali - Austin, TX
Technician Tyler was very good and polite, Tyler has fixed other appliances for me at another house. He cleaned behind the dryer when we was finished. Tyler diagnosed the issuer, it was the fuse on my dryer which you price at $40 but it was $5-$8 online. Happy with the technician, but for such a small repair the company prices are a little high.
Sarah - Austin, TX
Great fast service
Lori - Horseshoe Bay, TX
I called them & they diagnosed icemaker issue within a few days & repaired
Prompt, great service at a reasonable price
Scott - Austin, TX
Very happy with the service I received.
Great service knew his product and performed repair in record time.
Andrew - Cottonwood Shores, TX
Great Service!! Friendly and very helpful Technician
Unit - Austin, TX
Was very happy with our service, Luis was very helpful. He called me before he arrived and was punctual. Will be using Appliance Express in the future.
Charlette Robinson - Leander, TX
The technician was great and did a great job
Dolores - Leander, TX
Arrived, even before scheduled time. Fast & Efficient!
Joe - Austin, TX
Very impressed with the technician and service.
Kirill - Leander, TX
Lou was very professional and efficient. Gave me some good advice on how to keep the dishwasher running well for a long time.
work on my steam oven
Michael - Austin, TX
today its still working but the last time we experienced it working and then the same issue arose. but for now all good. my oven was down in the last 30 days for 21 was the only issue
Julie - Round Rock, TX
Knowledgeable Adjustment of Burner Knobs
Ian - Austin, TX
Julie - Austin, TX
Alan - Hutto, TX
Tech did a great job
Patricia - Georgetown, TX
Tommy was very thorough & courteous.
Sam - Austin, TX
Scott was great. Came in, diagnosed the issue, replaced the part, complimented our coffee bar, took my payment and left!
Knowledgable and Friendly
Marie-louise - Manor, TX
Joseph Cordell came to replace my freezer door. He was friendly and knowledgeable, not only about the part he was replacing but about other Whirlpool appliances in my home. He offered tips and tricks to get the most out of my appliances and I appreciated him sharing his knowledge since I am a first time home owner.
John - Georgetown, TX
service schedule was moved up (appreciated) problem was explained and replacement part was in the truck; cost was reasonable
Gary - Georgetown, TX
appreciate the technician's courtesy and professionalism
Kevin - Georgetown, TX
on time and perfect
Tracy - Georgetown, TX
I've used Appliance express several times over the last several years. I called, you came (on time) identiifed the problem, ordered a part and fixed it!!!
Robert - Austin, TX
Tech arrived on schedule and was efficient in the repair.
Mark - Waco, TX
Jean - Round Rock, TX
Jonathan took time and showed me tips for my new washer. He was very thorough.
Linda - Hutto, TX
Leah - Round Rock, TX
Great service, but I thought a little high on the price.
Willey - Belton, TX
I was pleased with the overall experience. From the first call, the young lady was very pleasant, knew the process and walked me right through it. Al was awesome and professional (Al, you left a screwdriver, I will hold it for you). My disappointment is with the design by Whirlpool to have to go through this to basiclly change a lightbulb.
Jorge - San Marcos, TX
Evangeline - Round Rock, TX
Great Tips and Service
Melissa - Austin, TX
Joe took the time to explain money saving tips on our other appliances as well as fix the faulty icemaker. Competent, friendly and recommendable!
Judy - Kyle, TX
Excellent customer service! Expressed that the technician covered his shoes, knew what to do, and fixed the problem with the dishwasher.
Roxanne - Buda, TX
Eileen - Austin, TX
Well, it’s not actually fixed. Not drying clothes
KAH - Round Rock, TX
The Appliance Express technician was friendly, efficient, and very knowledgable. Fantastic Service !
Jennifer - Austin, TX
The gentlemen that came out were very friendly, professional and got my new washer working perfectly! They were hilarious as well! The process to set this up was extremely easy too!!
Robert - Kyle, TX
Craig - Spicewood, TX
Professional all the way. Paul is a credit to your company and very knowledgeable.
Fast, efficient and friendly
Erika S. - Pflugerville, TX
Tyler got here exactly as expected. He was very friendly and polite. He got right on inspecting my dishwasher as well as ask me about the issues I noticed. He ran a few tests and immediately identified the issue. He told me the part in question was covered by my home warranty and proceeded to replace it. He was in and out in less than 30 minutes!
Whirlpool washer repair
Dennis - Bastrop, TX
The repair was handled very professionally. He explained what part had failed and how the machine was meant to operate correctly. Could not be more pleased with his service.
Cliff was great
Trent - Austin, TX
Cliff did a great job and gave great advice regarding our appliances.
Excellent warranty service
Jennifer - Austin, TX
John - Austin, TX
Tech was awesome! Nice guy, got the repair done fast and did a great job.
Chad - Lago Vista, TX
Edgewater - Round Rock, TX
Howard - Manor, TX
Nelda - Austin, TX
Wish it had been fixed on the first trip
Marla - Taylor, TX
They fixed it and did a great job, but he was missing a piece the first visit and we had to wait a whole week for anyone to come back out. It seems like if it couldn’t be fixed because you didn’t have everything, you would have come back sooner!
James - Lago Vista, TX
On Time and Very Efficient
Paula - Austin, TX
Luis arrived promptly per his call and was able to ascertain our problem immediately. He answered additional questions about our appliances. I would call this company again for service and hope to get Luis!
They had the parts!!
Marissa - Round Rock, TX
Thank you to Appliance Express for our timely appointment, fast repair and friendly service technician, Joel. On top of all that, he had the parts my refrigerator needed!
Quick and Easy
SHug - Austin, TX
Thanks for the quick and easy repair!
Mark - New Braunfels, TX
Efficient, professional, friendly.
Pam - Georgetown, TX
Great service. Didn’t get everything fixed
Jill - Leander, TX
Lou is very knowledgeable, friendly and would use him again. However, we asked him to fix the foot bar that opens the trash compactor and that was not done.
Andy's Barr Review & Appliance Express
Susan - Hutto, TX
Experience with Andy would 5 Stars--- was professional and timely. Called before his arrival to share his expected time. As far as working with Appliance Express-- 3 weeks is long time to be without a washing machine. I know Appliance Express works with the Lowes Warranty Dept personnel -- which is another review. POOR. POOR Lowes provided me with a loner washing machine. Excellent customer Service from Lowes.
Harold - Austin, TX
Art - Kyle, TX
Sorry can't remember reps name...on email setting up service it was shown as Kevin but, rep that performed service was someone else. Was only here for 15 -20 mins. Replaced cap and the burner worked again. Professional handling but couldn't explain why the old cap suddenly quit working correctly. Bottom line...fixed quickly.
Linda - Lampasas, TX
The service guy was very nice
"Hernandez - New Braunfels, TX
The technician was kind quick and overall was great. service
David - New Braunfels, TX
Lawrence - Leander, TX
James was great. Hire more like him!
Timely and Professional
Ken - New Braunfels, TX
Richard - Uhland, TX
Appliance Express should be very happy to have such a talented technician working for them. Kevin Bell is well mannered, very dependent, and very experienced in his field. The knowledge of his profession is commendable. Kudos for Kevin Bell.
Washer Repair Review
Toni - Austin, TX
Rahim - Austin, TX
Yashica - Georgetown, TX
Jonathan did an excellent job!! he was professional and courteous and was super helpful when I asked him questions. I really appreciate him!!
Great service, the best
Romy - Spicewood, TX
Quick fast friendly and knowledgable
Personable & knowledgeable
Colleen - Austin, TX
My service dude was what I'd hoped. He helped me understand this crazy machine without talking down to me
David - Kingsland, TX
Steven - Driftwood, TX
The repairman was on time, made the repair fast, but neatly and was on his way. Great job!
David - Georgetown, TX
They Are Great
Paul - Austin, TX
Appliance express has impressed me across multiple visits. Joseph helped diagnose the problems and put a plan into action to get addressed. Also gave some great tips for overall maintenance and went above and beyond. Also had worked with Scott who found a magic trick to a very odd dryer problem. Overall this company and these techs won’t stop until the issues are solved even if that means multiple visits. Top notch customer service, thanks again!
Professionalism, customer service at its finest
David - Austin, TX
Tech was on time, called before hand and was polite and friendly. I am absolutely happy with the repair process he provided.
Fast & courteous service
Ming - Austin, TX
Technician was courteous, fast, knowledgeable and knew immediately what the problem was. Great service!
Michele - Austin, TX
Robert was fast, efficient and friendly. Thank you!
Good service, but pricey
Ryan - Liberty Hill, TX
Your service fee should include an hour of labor... there is no reason I should be charged another $80 in labor for something that took 15 minutes to install.
A Pleased Customer
Joel - Georgetown, TX
Michelle - Killeen, TX
He did a great job.
Nancy - Austin, TX
Cheryle - New Braunfels, TX
Great service. Friendly. Knowledgeable. Kept me up to date on progress.
Ted - Austin, TX
Joseph went above and beyond in his thoughtfulness and explanations - including unsolicited "best practices" on my other new appliances. He did a great job.
Great service, very professional young man!
Mario - Round Rock, TX
Joel did a great job of keeping us informed throughout his work.
Lora - Bertram, TX
Great and Friendly Service
Ben - Austin, TX
Joe from Appliance Express was great. He had to visit three times to make sure everything got fixed on my fridge, but every time he made sure to let me know when he would be there, and was friendly during every visit. I could only hope that every repair person that comes to my house is as great as Joe.
Stan - Georgetown, TX
Tommy did a great job. He left the area clean and was most efficient. He knows his craft.
Debbie Zimmer - Bartlett, TX
Arthur was punctual, friendly, informative and we would definitely use him again for appliance service. Even though nothing was wrong with our refrigerator, he gave us pointers on how to use it effectively. I can’t speak to cost because the appliance was under warranty.
Second time's the charm
Charles - Burnet, TX
Lowes sent another company here first. The machine was deemed "fixed" without actually checking that it worked. Jonathan took the time to look at the hidden parts of the machine. He quickly fixed the problem. Thanks Jonathon
Always a pleasure.
Keith - Hutto, TX
This last visit was warranty work. Steve was really helpful in showing me how to find a couple spots to check on the ice maker.
Karl - Austin, TX
Tu - Bastrop, TX
Very good- jobs got done in short time and professional
Sarah - Austin, TX
Gary - Wimberley, TX
Excellent, the Best!
Mirid - Round Rock, TX
Sherry - Bertram, TX
Fast, Efficient, and Friendly
Walt - Leander, TX
James diagnosed the problem with our 4 year old Maytag washer, ordered the parts and returned as promised to complete the repair 2 days later. Fast, efficient and friendly service! Thank you!
Great Service Tech!
Mary - Lorena, TX
Arthur was very professional and skilled. After making repairs, he repeatedly tested our range to make sure everything was working appropriately. Thank you!!!!
William - Austin, TX
Phillis - Bastrop, TX
Very good service and very polite man also very helpful.
Theresa - Georgetown, TX
Judy - Austin, TX
Scott did a great job.
Ellen - Briarcliff, TX
Paul was always on time and very efficient, clean, positive attitude and explained everything so well.
Eric - Georgetown, TX
Easy, quick and knowledgeable
Joseph and Polly - Wimberley, TX
THANK YOU for sending Brandon Copeland!! He came on time, figured out the problem within 10 minutes, and had it fixed all within a half hour! The previous service man from our first service call left without fixing anything, was unable to be recalled, and it required a whole week before another service person could be scheduled to our house. The telephone people at Appliance Express were very accommodating, however, and I suppose it is not easy to get someone to come to Wimberley all the way from Georgetown.
Dependable, Efficient Customer Service and Repair
Angela - Elgin, TX
As Great as an Appliance Repair Can Get
hitendpatel - Cedar Park, TX
We lost one of the double electric burners on our glass top range. And while it's never fun to have to do an unexpected major appliance repair, Appliance Express was great. We made the initial contact through the Internet, and then had in-person and automated scheduling and reminder calls. There were some errors in the part ordering, and there ended up being two things wrong with the burner rather than the one originally diagnosed, but our technician Lou was great -- Professional, prompt, personable. I hope to not have any issues in he future, but if I do, I will definitely use Appliance Express.
Pat - The Hills, TX
Icemaker had second issue and finally was repaired correctly
Replacement of door
Christi - Dripping Springs, TX
Luis has been to our home before on another repair. Always very friendly and knowledgeable about the products he's repairing.
Mira - Austin, TX
Luis was timely, well dressed, friendly, and professional. Appreciated his service.
Sharon - Bertram, TX
On time and very knowledgeable
very good service
Thomas - Kyle, TX
Service technician was knowledgeable and helpful in answering my concerns.
Professional, punctual, my request was challenging and the staff researched and set my appt.
Harvy - Lometa, TX
DRYER KENMORE 110.6513241 Performed dryer clean out at homeowners request. No failed parts or components were found at this time. All is working properly and no further repairs are needed.
WASHER KENMORE 110.2513241 Arrived on site to diagnose a washer that is making abnormal noise. Tested unit and found gear case not holding onto wash plate as wash plate is stripped. Replaced wash plate and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install previous diagnosed parts. Removed failed evaporator fan motor with defrost sensor, installed new. Added whirlpool spacers to drain pan. Tested all operations. All tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for refrigerator intermittent freezing food in fresh food section. Inspected unit and work area. Found a couple of items blocking air flow. Per diagnostics mode and tested thermistor and damper control, found all responsive. Customer stated that food has not frozen over a week and has not been putting as much in unit due to freezing. Spoken with customer on operation and air flow. Found no mechanical failures at time of service. No water leaks detected during service
WASHER MAYTAG MVWB765FW3 Arrived on site for Top-Load Washers - sounds as cycles are going clothes not washed/drum Is bangingPlaced in diagnostics and tested F7E9. Looked underneath washer and oil is coming out from the bottom. Ordered new gearcase which is currently out of stock. ; ordrng 1 W11393685 (GEARCASE)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for freezing in fresh food. Found gap between gasket and damper control,cold air migrating from ice room to fresh food. Added sealer around gasket to prevent cold air from entering while damper door is closed."
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to inspect refrigerator ice maker and RC light not working. Upon further inspection, I tested temps in the FC=10 degrees and RC=40 degrees and icebox=8 degrees. When I opened the RC doors I found the interior light not working. I removed the light cover and found it not plugged in. Plugged the connections together and the lights are operating as designed. Using my jumper wire, I tested the ice maker at points T and H and it operated as designed. I found the unit not leveled. Leveled the unit and placed in diagnostics and checked all thermistor and all are good. Unit is operating as designed. No water leaks observed during service, job completed. Customer was on conference call with work. I advised to call the office if they had any questions."
RANGE IKEA IGL730CS0 Arrived onsite and found oven will not spark. Ordering spark module to repair. Returning with main control just in case. ; ordrng 1 W10860916 (module-spk)
DISHWASHER KITCHENAID KDTM404KPS0 Arrived onsite to install previously diagnosed parts. I installed the sump and motor. I tested the unit through diagnostics and it is working as designed at this time. The old motor was very hot to the touch. No leaks were detected during time of service. Job complete.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for Upper icemaker has stopped making ice, please repair. Removed ice maker to check for any loose wired or frozen components. All looked good. Placed in diagnostics and no errors for ice maker, ice level sensor, or ice box fan. Ice maker fan was blowing a bit weak. Replaced control and air flow from ice maker improved tremendously. No leaks detected. Job completed."
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to install previously diagnosed part. Removed rear panel and found L2 and Neutral reversed at terminal block. Wired unit correctly and tested operation. Found unit operating properly and miswired error not returning. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Arrived on site to diagnose refrigerator that had flickering lights, loss of cooling at times, ice maker cutting out. Checked deli control and found issues tied to deli control, lights going off and on. Unit needs new deli control. Advised customer that part is showing out of stock and may not be able to get in a timely fashion. Talked with SR who will attempt to locate part if it becomes available. ; ordrng 1 WPW10769076 (cntrl-elec)"
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site to replace failed sump, after replacing, unit tested good.
OVEN WHIRLPOOL WFE550S0HZ1 "Arrived on site and inspected range not heating.Found the errors began after customer used the self cleaning.The fuse, broil and bake elements checked good.The problem is the control. Ordering the control customer advised the control is going to take some time to arrive. Office to reschedule with customer for return service; ordrng 1 W11295998 (MAIN CONTROL )"
WASHER WHIRLPOOL WTW5105HW0 "Arrived onsite to replace previously diagnosed parts. Replaced gearcase, actuator and cam. Replaced parts, calibration system, ran test cycle and all passed. No leaks present at this time. Job complete"
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived on site to test unit for unit not washing and buttons not responding some times. Test unit and found unit not filling with correct water level and panel coming up making buttons hard to press. Ordering new fill valve and control panel. Office to reschedule. ; ordrng 1 W10648041 (FILL VALVE) and 1 WPW10175241 (CONTROL PANEL )
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for unit still freezing items in the refrigerator. Called Techline. Told me to ohm wire from the control board, did not get a read from the wire. Said to check the other end of the thermistor should be reading 8.8 ohms. Got sr#7729123070. Thermistor only showed 2 ohms. Replaced thermistor. Turned unit on. No issues at this time. Let tenant know to allow unit a few days before seeing a difference in temperatures. Job complete"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site to replace left door gasket from previous diagnosis. Replaced gasket, tested unit, unit works good. Job complete."
DISHWASHER WHIRLPOOL KDPM354GPS0 "Arrived on site ,replaced control . Tested unit . All checked normal during diagnostic. No water leaks detected at time of service. Job complete ."
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site for customer complaint of dryer not heating, found failed cut off, I replaced cut off, unit tested good, heater not shorted to ground."
FREEZER FRIGIDAIRE FCFS201LFB4 "Arrived on site for no cool. Powered unit on clicking noise from compressor diagnosed a defective starter to the compressor,replaced starter powered unit on compressor powered on. ; used 1 8201786 (START DEVICE ) from stock"
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for the drier not turning on. During testing found that the start knob was misaligned. Adjusted start knob and drier turned on and is heating good. Did visual inspection of start switch and it looked good no broken tabs.
RANGE WHIRLPOOL WFE505W0HS0 Arrived on site to test unit for damaged gasket. Found oven door gasket melted. Replaced gasket test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived onsite and found foamed in drain grommet. Called into techline and spoke with TJ. , Sr#7729124942. Advised customer on status
FREEZER KITCHENAID KRMF706EBS01 "Arrived onsite for the refrigerator leaking water into the freezer compartment and pantry UI not working. During testing found that the refrigerator Evaporator drain pan is leaking causing water to drip on the freezer door gasket and causing ice build up. Also found that the freezer door is damaged and will need to be replaced took pictures. Also found that the pantry UI is not responding. Took UI off and tested for DC voltage and its good. Will need to replace UI and drawer assembly. Also found a crack on the left hand top,side of the mullion assembly will need touch up paint. Took pictures. Ordering parts and office to schedule. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10134625 (tuchup) and 1 W10815668 (dor-fip bl) and 1 W10815700 (dor-fip bl) and 1 W10839793 (nameplate) and 1 W11457241 (DRAIN PAN) and 1 WPW10769076 (cntrl-elec)"
OVEN WHIRLPOOL GBD277PDS09 "Arrived onsite for unit having a blank screen display. Tried to push buttons to the console, was getting a beeping response from panel. Looked up new control panel. Shows that it no longer is available.
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for no lights. Diagnosed defective leds and module replaced leds and module powered unit on all leds working correctly.
WASHER WHIRLPOOL MVWB965HC0 "Arrived on site for agitator not moving or partially moving . Ran diagnostics got overload and off balance error . Did find some rounding of teeth on agitator ,gear case and rotor looked normal . Replaced agitator . Reran diagnostics all checked normal . No water leaks detected at time of service. Job complete."
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose dishwasher with dispenser door not closing. Found spring dislodged and door not locking. Replaced dispenser door and retested. All is now working as designed. Call complete.
WASHER MAYTAG WFW9450WR00 Arrived on job for diagnostics of damaged parts. Found the hinge damaged. After replacement test operation. No leaks detected at time of service.
WASHER WHIRLPOOL WFW560CHW0 Arrived on job to replace previously diagnosed parts. After replacement of tub and valve ran test cycle. No leaks detected at time of service.
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site to replaced control board console and wire harness and sensor. Replaced parts test unit and unit test good job complete.
OVEN GE JGBS30REK2SS "Arrived on site to test unit for oven not heating. Found burnt out igniter. Replaced igniter, tested unit, unit works good(ok pic). Job complete."
OVEN GE JGBS30REK2SS Arrived on site to test unit for damage. Found customer tried to remove top without disconnecting the orifice holders. Front two gas lines are damaged and recommended replacing valves as well..; ordrng 1 WB21K10170 (round valve burner 1) and 1 WB28K10578 (round valve burner 1) and 1 WB28X26306 (LEFT FRONT FUEL LINE) and 1 WB28X26604 (RIGHT FRONT FUEL LINE)
FREEZER WHIRLPOOL KRFF507HBS00 "Arrived on site for customer complaint of damage to freezer door. I replaced door and nameplate, unit tested good."
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven that is not keeping time. Replaced control panel to eliminate it as possible issue. Advised homeowner if problem persists it will be due to cycling rate caused by electricity company. No further repairs are needed at this time and all is working properly.
WASHER MAYTAG MVWB835DW1 "Arrived on site to diagnose washer leaking from front. Ran valves and found water dripping from dispenser housing and valves. Replaced housing and retested. Unit is now workin* as designed with no water leaks.Call complete."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not drying dishes.
WINE COOLER KITCHENAID KUWR204ESB00 "Arrived on site to inspect wine cooler power cord damage. Upon further inspection, I found the ground terminal on the power cord was broken off and the face of the UI was popped off. I secured the UI facing and when I verified the model/serial I asked the customer if the unit had ever been serviced. I found the condenser coils dirty at the front of the unit and I removed the back panel and of unit and found where a sealed system repair had been done as I found an access valve and dye drier on the unit.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to diagnose refrigerator not making ice. Issue resolved itself prior to arrival. No services needed. Call complete.
WASHER FRIGIDAIRE FFFW5000QW0 "Arrived on site for washer not filling . Started load , unit will spin but not fill . Ran diagnostics,got long fill and long drain errors . Ran test wash unit will fill and drain normally . Checked pressure hose and found tub side of hose clogged . Cleaned clog out . Started couple different cycles outside of test wash . Unit will fill and go into normal wash pattern . No water leaks detected at time of service.
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived onsite to install previously diagnosed parts. I installed the RC door switch and tested the unit. The unit is working as designed at this time. Job complete.
DRYER WHIRLPOOL WGD5620HW1 "Arrived on site for customer complaint of long cycle times, found clog in exhaust vent, showed customer, cleared what I could, no error codes in diagnostics mode, unit tested good."
WASHER MAYTAG MVWB835DW1 Arrived on site to install previously diagnosed water inlet valve. Upon further inspection of the unit and installing the valve I was able to run a diagnostic test and fill the unit a quarter of the way full to ensure that water was being retained in the tub That there are no leaks during the full cycle I did read a quick drain and spin test to also verify that theres no other leaking near the pump or gear case assembly. Unit now functions as designed with no leaks before during or after repair call complete
WASHER MAYTAG MVW6230HC0 "Arrived on site , replaced UI control . Tested unit all displays ,and functions are normal . No water leaks detected at time of service. Job complete ."
REFRIGERATOR WHIRLPOOL WRS325SDHB05 Arrived onsite to replace parts ordered by previous tech. Replaced diffuser and control. No issues at this time. Job complete
REFRIGERATOR GE DSE25JSHECSS Arrived onsite for refrigerator with dead UI upon inspection I found the UI powered off. I called GE techline. Through voltage and resistance checks we found that one of the wires coming from inside the door had shorted or broken off see SD quick pic. GE techline recommended replacing the door. Ordering Frz door Assam (WR78X22105) water connects (WR02X11330) thimble (WR01X10234). Advised customer on time range for door to come in. Office to R/S once status of the door is confirmed. ; ordrng 1 WR01X10234 (fridge bottom freeze) and 1 WR02X11330 (union connector) and 1 WR78X22105 (door foam asm fz)
WASHER WHIRLPOOL WED4815EW1 Arrived on site to install previously diagnosed part that failed. Replaced relay start point and machine still hesitated to start. Removed terminal block cover and found that it was incorrectly wired. Wired terminal block correctly and started as designed. Heating as designed. Job completed.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for installation of ice door. Removed damaged ice door and installed new ice door. Job completed.
WASHER WHIRLPOOL WTW4800XQ1 Arrived onsite and found unit gearcase shaft threading rusted out.
MICROWAVE KITCHENAID KMLS311HBS2 Arrived onsite and replaced controls and removed component from fan space causing noise. Advised customer on repair. Incorrect door color was ordered. Ordering correct door to complete. Office to reschedule. ; ordrng 1 W11226992 (BLACK STAINLESS DIOR)
REFRIGERATOR KITCHENAID KRSC703HBS00 Arrived onsite and was able to adjust fridge and explain function to customer. No parts needed. Advised customer on status. All checks good.
REFRIGERATOR FRIGIDAIRE FFHS2611PF6 "Arrived on site to inspect fridge for issues with cooling, upon inspection found the customer only needed the drawer clips, ordering drawer clips. Office to reschedule ; ordrng 2 241993001 (CRISPER CONNECT)s"
DISHWASHER KENMORE 665.13543N411 Arrived on site to test unit for unit leaking. Found unit leaking from diverter motor. Will need new sump and motor
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to inspect fridge for ticking noises, upon inspection found the back lines tapping of fridge cab, secured lines and found no noise. Complete"
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for having that needed a previously diagnosed main control. Rival I installed new control and verify that there are no new air codes and a DUI was functioning as designed when it was activated I was able to reconnect the unit to the Wi-Fi so we can get the necessary updates and also verified the SAID code in quick pic. Unit now functioning as designed call complete
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived onsite for the refrigerator ice maker making a noise. Ran diagnostics and found that the ice maker is a little noisy. Replaced ice maker and issue has been resolved. Complete
DRYER WHIRLPOOL WED5620HW1 Arrived on And inspected dryer and found it is not heating. Dryer is stacked on top of washer. Pulled Dryer out of closet and found after disassembling connector on harness to motor is not attached. After resetting confirmed cut off is good, thermostat is good, element is good, and fuse is good. Tested dryer and it is now heating. The dryer has a 4 foot Long cord attached And cannot be plugged in properly And leave enough space for someone to get around it in closet. Recommended to apartment maintenance that 4 foot cord be changed out for an 8 foot cord, job complete."
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range leaking. Upon further inspection, the customer provided a photo of the regulator and said it was leaking gas. I checked the model/serial and found it was the wrong numbers. Corrected the model/serial numbers in SD-Mobile (photo). Pulled the unit form its space and turned the gas on at the cutoff. Using my liquid gas leak detector, I found that one of the gas lines from the unit to the regulator was not tightened as it began to bubble from the leak detector (photo). I tightened the connection and retested and it is good. Checked all gas line connections and no others were leaking. Advised customer of my findings and repairs. No further gas leaks detected during service, job completed."
OVEN WHIRLPOOL RF264LXSB3 Arrived onsite for oven not operating. Upon inspection found control panel completely off and non functional.
MICROWAVE MAYTAG MMV6190FZ3 Arrived on site to replace mag cap and diode. Replaced all parts test unit and unit test good unit heating correctly job complete.
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
DISHWASHER MAYTAG MDBH969AWS2 Arrived on site to replace wash motor. Replaced motor test unit no leaks present unit washing correctly job complete.
REFRIGERATOR WHIRLPOOL WRS331SDHM03 "Arrived on site for failed sensor on icemaker,replaced icemaker assembly"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of unit leaking, found rear cabinet rusted through and condensation running down to floor. . See picture SR#7729120435
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for unit still dripping water from dispenser drawer. Looked at unit. Customer said that the dispenser was leaking. Replaced dispenser drawer. Tested unit in quick wash. Unit test good. No leaks at this time. Job complete
DRYER WHIRLPOOL WED49STBW1 Arrived on site for a dryer thats not drying clothes. Inspected unit and work area. Customer advised that it is taking her 2 to 3 cycles for her clothes to dry properly. Found her dryer vent hose completely crunched and turning several directions. Tested unit in time dry heat cycle and unit spun and heated properly. I advise the customer that her issue is with ventilation and that shell need to shorten her vent hose first and if the problem persists Ive been cleaner to clean out her dryer vent ducts. Customer advised that they had just moved in back in July and that her mother owns the property. She advised that she would let her mom know and unit is working as designed. Call complete.
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site to follow up on microwave not heating and timer running. Per tech line installed new interlocks. Retested and no change. Called tech line again, had me test and replace mag and inverter. Replaced and retested. Unit runs a and counts now, but is not heating. Checked mag and found mag blazing hot as was wave guide. Tried to remove wave guide cover which came out in pieces, cover was brittle with a scorch mark. Wave guide is damaged and unit is irreparable, tech line case SR7729005539.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to spoke with front desk tried calling tenants and no answer. Office to reschedule and office will order new ui W11368911. Office to reschedule ; saved tckt
ICE MACHINE JENN-AIR JIM158XYRS1 Arrived on site to install external drain pump for a customer. Inspected unit and work area. Replaced the external drain pump and ran unit through an ice making cycle. Unit ran as designed and started making an ice block on the refrigerated plate. Customer asked about his clean light being back on. I called Techline and spoke to Rich SR# 7729119487. He advised that the unit did not complete its 90 minute clean cycle due to the external drain pump having problems before. He advised to have the customer run a full clean cycle again because the controller wont turn that light off until it reaches 90 minutes through the clean cycle and is powered off and powered on again. Call complete.
WASHER MAYTAG MVWB765FW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pressure hose and tested unit. Unit began to fail and started agitating without overfilling. Unit is working as designed. Call complete.
OVEN WHIRLPOOL WOS51ES4ES01 Arrived on site for a broiling element thats not working. Inspected unit and work area. Tested unit in service diagnostics and found the boiling element coming on. Checked barricades and found no stored era codes. Had customer test the unit on a normal broiling cycle and found the customer leaving the door open during the broiling cycle and not pushing the start button. Went over user care guide and unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for refrigerator being unleveled. Customer stated that installers was not able to get the left foot down. Inspected unit and work area. Adjusted leveling feet and line RC doors. Tested door operation. Performed diagnostics mode and tested all components. All tested good, no water leaks detected."
RANGE WHIRLPOOL WGE745C0FS01 Arrived on site and inspected range after electrician repair.Found the unit not powering on.Checked outlet and voltage at the back of the unit.Removed and replaced the control and oven temperature sensor.Reassembled and unit tested as designed.Both bake and both broil elements were functional.Job complete
REFRIGERATOR WHIRLPOOL WRT348FMEZ00 "Arrived on site for defective compressor. Found leak at suction line weld from manufacture that caused compressor failure,repaired weld joint replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
DRYER MAYTAG MGDX655DW2 Arrived on site for a dryer that would not start. Inspected unit and work area. Tested unit and found unit push to start would not click on. Replaced push to start and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR MAYTAG MFI2269VEM10 Arrived on site and inspected ice maker issues.Found the ice maker was in fact working properly.There was ice pooling. Inside the ice container.Customer told to monitor the production and to call if ice production seems abnormal.Job complete
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for customer complaint of cracking in the liner of both ovens. Called tech line SR#7729118660"
REFRIGERATOR GE PSHF9PGZBCBB Arrived on site to install previously ordered parts.Removed and replaced the tubing. Unit now works properly.Job complete
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found no airflow showing on airflow meter. Took one picture. Disconnected vent from the rear of the dryer and airflow returns. Explained to customer that vent to the exterior will need to be cleaned/cleared before dryer is used again, job complete"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site and inspected ice chute closing issues.An test 19 and unit chute opened and closed as designed.Unit functions properly.Job complete
WASHER MAYTAG MVWX655DW1 Arrived on site to install previously ordered parts.Removed and replaced the hub and washplate.Reassembled and unit tested as designed.Job complete
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for the for microwave not heating properly. During testing found that the door switches was causing the issue. Replaced both upper and lower interlock switches and microwave tested fine. Complete
WASHER MAYTAG MHW8630HW1 Arrived on site for a washer that still leaking. Inspected unit and work area. Customer advised that the unit is leaking from a slight tear in the bellow. Replaced bellow and front clamp and tested unit. Unit is working as designed. Call complete.
RANGE KITCHENAID KSGG700ESS1 Arrived onsite to replace panel order by previous tech. Replaced panel. No issues at this time. Job complete
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not working properly. During testing found that the console was causing the issue. Replaced console and advised customer on the whirlpool app and updates. Oven tested good. Complete
DRYER WHIRLPOOL MGD6630HC1 "Arrived on site and inspected dryer and found it is heating properly, used airflow meter and found no airflow, took one picture of meter. Recommended to homeowner that vent to the exterior of the home and clean/cleared by a service to correct the issue, job complete"
DRYER GE DDC4400T3WH Arrived on site for Double stack commercial dryer. Upon further inspection of both units I found that the lower half had two frayed wires going to the door switch which is why it would not turn on. After removing damaged wires and reattaching connections to door switch I retested unit while running a temp check and found unit functioning as designed. After diagnosing the upper half of the dryer I found the other half is heating up and functioning correctly during a test and it cycles through the load of the problem is the dryer with all the heat too much due to lack of airflow through the venting of the building and recommended to the customer a dryer vent cleaning done for the upper dryer have. Unit functioning as designed call complete
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 "Arrived on site and inspected refrigerator not producing enough ice.Customer changed the filter from last visit and water was flowing properly to the dispenser, but wasnt properly filling the ice maker.The UI display is missing several functions when activated.Ordering the UI and smart valve and authorization.Office to reschedule the customer for return service.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10271911 (UI STAINLESS ) and 1 WPW10270395 (SMART VALVE)"
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site to test unit for not filling with water. Found bad inlet valve. Water was just dripping straight from cold water valve but would not engage manually or automatically. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for a dishwasher that had no power. Inspected unit and work area.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for customer complaint of unit not powering on, found power supply not hooked up, I hooked up power supply, unit tested good in diagnostics mode."
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for frost building up in freezer . Found large gaps and when door was flipped didnt put washers in proper place on hinge and bracket causing gasket to hang up on bracket . Also door stop wasnt switched . Straightened out all that . Sealed gaps in liner . No water leaks detected at time of service. Job complete .
OVEN KITCHENAID WOS51EC0AS02 "Arrived on site to inspect wall oven with no power after cleaning cycle. Upon further inspection, I found the unit non-responsive but still had power. I cycled the power to the unit and pulled the unit from the wall and test3d the TOD and found it was bad. I tested the thermal fuse and found it bad as well. I am ordering the fuse and CNOTE-LSO and will return with the TOD. Unit power left turned off for safety.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WPW10545255 (fuse-thrml)"
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on job for complaints of cooktop loose. No brackets installed to brace. Spoke to DW customer to contact builder to have cooktop properly installed.
WASHER MAYTAG MVWB835DW4 Arrived on site for leaking . Found water was dripping into tub from dispenser . Replaced housing w/ valve . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete .
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to replace console found damaged console will order new console office to reschedule. W11175518; ordrng 1 W11175518 (CONSOLE )
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the drain pump chopper failing, I removed and replaced the drain pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to replaced panel. Opened box and found damaged panel. Ordering new panel office to reschedule. ; ordrng 1 W11175518 (PANEL )
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher for not filling with water, upon inspection found the float burnt into element, ordering switch and spoke with builder about bad installation. Office to reschedule ; ordrng 1 W10195036 (FLOAT )"
ICE MACHINE WHIRLPOOL WUI75X15HB00 "Arrived on site to test unit for water reservoir over filling. Found bad recirculating pump. Pump I was sent with had the hose barb cracked and a chip off top left corner. Customer wants a pump without damage. Tested unit with new pump, unit is working as designed. No leaks detected..; ordrng 1 W11034363 (cntrl-elec) and 1 W11325175 (RECIRCULATING PUMP) and 1 WPW10489125 (pump)"
WASHER MAYTAG MHW5630HW0 "Arrived on site for customer complaint of unit leaking out of dispenser, found leak coming from dispenser, ordering dispenser. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11465533 (DISPENSER)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher for leaking, upon inspection found the crack and replaced tub, moved oven all tubing and wires, checked for leaks or any issues, no issues found. Complete"
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to test unit for console not responding. Test until and found bad console ordering new console office to reschedule. ; ordrng 1 W11297709 (CONSOLE )
REFRIGERATOR KITCHENAID KFIS20XVMS11 "Arrived on site for customer complaint of ice maker not working found unit would not rotate when t and h jumped or in diagnostics mode test 193. Reset refrigerator, unit tested good.
DISHWASHER WHIRLPOOL WDTA50SAKZ0 "Arrived on site to inspect dishwasher door latch broken. Upon further inspection, I found the unit not installed completely and the door strike not installed and snapped into the door latch. I removed the strike from the door and installed it into the tube frame and closed the door. Customer advised that the installer and plumber both told them they couldnt install the unit because it was damaged. I received permission from the office CS to install the unit correctly. I installed the water line and drain hose and mounted the unit to the cabinets and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. Photos taken of all water connections installed."
WASHER WHIRLPOOL MHW5100DC0 Arrived onsite and tested washer for leaks and general function. Found pet hair in gasket causing small leak. Advised on maintenance.
REFRIGERATOR MAYTAG MFI2569YEM0 Arrived on site for: FREEZER IS DEFROSTING NOT FREEZING/LONG PLASTIC PIECE HAS FALLEN FROM THE FRZR NOT SURE WHERE FROMFreezer door was not sealing on the left side. At some point it was left opened which caused frost build up to form and create ice in the rollers preventing the door from closing on the left side. Removed frost with steam gun and reworked the gasket with my heat gun. Freezer door closes as designed. The metal piece the customer presented to me was not a piece off the fridge or freezer. Job completed.
DOWNDRAFT KITCHENAID KXD4636YSS4 Arrived on site and tested operation. Found down in down position and would not rise. Accessed switches and found switches good but lifting arm loose. Tightened arm and raised down draft. Found filters removed. Installed filters and tested operation. Unit tests good. Job complete
DRYER WHIRLPOOL WETLV27HW1 Arrived onsite for unit having a crushed hose. Looked at unit. Found that dryer vent hose was not hooked up and one end of the hose was crushed. Took pics in quick pics. Let front office know of the issue to get the in house maintenance to get the issue fixed. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site and found fresh food at 27 and freezer at 2 degrees. Found evaporator iced up at exchanger down to thermistor and sweating beyond that point. Called tech line and spoke to JK #7729057346. Recommended blocking 50% of warm air return vents. Installed new compressor, drier, stub, duct, and blocked off 50% of return air vents and tested operation. Unit tests good. Job complete ; ordrng 1 W10896677 (coupler)"
DISHWASHER WHIRLPOOL WDF750SAYB0 "Arrived on site to diagnose dishwasher not Running. Customer believes unit isnt filling. Ran u it and found it is filling, but wash motor isnt engaging. Unit needs new sump and motor. . ; ordrng 1 WPW10482502 (pump&motor)"
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite to replace gear case. Replaced gear case, cam and actuator. Belt still has oil. Ordered part. Office to reschedule ; ordrng 1 W10006384 (belt)"
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for unit not starting cycle. Tested unit. Unit was not engaging cycles. Upon inspection, found that the metal latch was not pushing lock down far enough to engage the switch. Bent metal latch. Tested unit. Unit test good. No leaks at this time. Job complete"
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to test unit for unit not washing correctly. Test unit and found bad wash motor, will need new wash motor W11085683 office to reschedule. ; ordrng 1 W11085683 (SUMP AND MOTOR )"
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for oven no heat. Upon arrival checked voltage at unit found voltage was good. Checked for error codes none to be found. Tested continuity in element both bake and broil both tested good. Found control chattering power to both ordering new control. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11122560 (CONTROL)
REFRIGERATOR KITCHENAID KUWS246EBL0 Arrived on site for wine cooler not powering on. Inspected unit and work area. Found floor was put down with unit in place. Lowered front feet and tilted unit forward and removed door hinge to get past floor. Found unit powered on when removing. Found sign of critter behind unit. Removed access panel and found more signs of critters (see SD-QuickPic). Plugged unit in to different outlet and shook cord around and found short in power cord.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and checked unit for faults. Customer stated upper oven will continue to heat for over an hour past turning off. Found communication errors in memory for ui. Unit will need new console and main control replaced to correct failure. Office to schedule return services due to part availability. ; ordrng 1 W11297709 (console)
WASHER MAYTAG MVW7230HW0 "Arrived on site to inspect washer for not operating correctly, upon inspection found the customer was unaware of the adaptive touch display and was confused with the buttons. Instructed customer on proper use. Complete"
RANGE GE JBP79W0B1WW Arrived on site for dishwasher not getting water. Tested and inspected unit . Office to contact customer.; ordrng 1 SEENOTE (OFFICE TO CONTACT )
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site to install previously diagnosed and ordered parts. Due to the FC door sliding rails failing, I removed and replaced the both rails and tested. Unit is operating as designed. No,water leaks observed during service, job completed."
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for unit unit making a noise during fan usage. Tested unit. Hear fan rubbing. Took down the unit. Tested the unit once again. Fan noise was not present. Put unit back on the wall. Tested unit again. Found that the duct is pushing down on the vent causing the fan to rub. Let builder know of the issue. No other issues at this time. Job complete
RANGE AMANA AER6303MFS2 Arrived on site for range cooktop RF burner staying on high and all other burners cycling on and off and not heating well. Tested and inspected unit and found failed RF switch. Removed failed part and replaced with new. Tested unit and found all operations appear to be normal. Called tech line and spoke with TJ (SR# 7729109960) Made aware of stated issues with cooktop burners cycling on and off and stated heating issues and what was found. Was instructed that cooktop operations are normal and to instruct customer on this and using pots and pans with very flat bottoms to as well. Did as instructed. No other repairs are needed at this time.
WASHER WHIRLPOOL WTW4816FW1 Arrived on site for washer they had an agitator that fell out of place. Upon further inspection of the unit I found that the agitator has somehow come and mounted from the washer note that was underneath it by then ended up finding that the dog ears (agitation teeth) had broken and fallen to pieces. repair the unit and re-tested and found that the agitator is now staying down inside the washer in both high speed agitation and spin and is no longer loose inside the machine. Call complete
DRYER WHIRLPOOL WED4950HW0 "Arrived on site and inspected dryer not starting.Found the belt broke, defective fuse, pts, time and door switch.Removed and replaced the above parts.Reassembled and unit tested as designed.Job complete"
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived onsite for the freezer crisper drawer falling apart. Replaced crisper drawer with new and it tested good. Customer is happy with new bin. Complete
REFRIGERATOR WHIRLPOOL WRB329DMBM01 Arrived on site to diagnose a refrigerator that is not maintaining temperature settings. Found temperature setpoints changing on their own without input from user. Replaced control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Arrived onsite to reassemble the shelving in the refrigerator section. Reassembled the shelving and drawers. All drawers are closing and operating as designed at this time. Job complete.
REFRIGERATOR GE PFE22KSEAFSS "Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I found that I needed to order the defrost bimetal. Ordering the bimetal and scheduled return service .; ordrng 1 WR50X10069 (thermostat defrost)"
DRYER MAYTAG MED7230HC0 Arrived on site for dryer having error code F3-E2. Verified failure and found moisture sensor fault. Measured resistance at control and found opened. Gained access to sensor and measured resistance at connector and found opened. Will need to replace sensor harness. Office to schedule appointment when ETA is available. ; ordrng 1 WPW10298258 (SENSOR HARNESS )
REFRIGERATOR FRIGIDAIRE FFHB2750TS6 "Arrived on site for no ice. Removed icemaker housing found frozen fill line and broken red wire to icemaker. Repaired red wire,replaced icemaker,fill tube that customer provided and ice container,power cycled unit. Tested icemaker unit working as designed."
OVEN JENN-AIR JJW3830DP02 "Arrived on site to inspect oven for chiming,upon inspection and talking to customer I found no issues or error codes, all functions worked and tested fine. Complete"
COOKTOP WHIRLPOOL WCG97US6HS00 Ordering central gas line.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (SENIOR TECH REQUESTED ) and 1 W10566296 (CENTER GAS MAIN )
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to inspect fridge for leaking issues, the doors had not been the issue, the Icemaker had been cracked and was leaking upon filling, replaced icemaker and tested, all functions returned with no leaks. Complete"
DISHWASHER KITCHENAID KDPM804KPS0 "Arrived on site to inspect dishwasher for not draining, upon inspection found the water cleared and no issues. Cleared drain pump and checked for issues, drain hose under sink needed to be readjusted. I took care of issues. No problems found. Complete"
RANGE WHIRLPOOL KSEG700ESS3 Arrived on site and installed new fan assembly. Tested operation and found unit working properly. Job complete
ICE MACHINE KITCHENAID KUIO338HSS00 "Arrived on site for customer complaint of unit not making ice, found kink in drain line, which shut power to ice maker and pump running constantly. I removed the kink, tested drain several times, unit tested good."
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for no ice and cooling complaint in fresh food. Removed deli drawer found evaporator incased in ice, returning tech will NEED to follow service pointer W11092686F and replace parts ordered and follow instructions on service pointer. Return appointment ; ordrng 1 SEENOTE (SEND ORIGINAL TECH) and 1 W11211387 (COVER) and 2 W11456069 (CLAMPS)s and 1 WPW10277799 (HARNESS) and 2 WPW10339879 (TIES)s"
RANGE GE JSP42DN4BB "Arrived on site to inspect range for not heating on innner ring. Confirmed upon inspection and found issue with both switch and element, replaced both and tested. All functions returned. Complete"
WASHER WHIRLPOOL MHW5630HC0 "Arrived on site for washer not draining. Customer stated the issue has been since day 1 of getting washer and sometimes it will drain when putting on drain and spin cycle. Inspected unit and work area. Found standpipe only 30 inches from floor. Performed diagnostics mode and checked fault codes. Found fault code F9-E1 long drain, F0-E2 over suds, F0-E5 off balance load, F8-E1 valve failure and F5-E2 lock failure. Ran automatic test cycle and found unit continues to drain then will advance but after adding water it will go to drain mode. Called Whirlpool tech support and spoke with Ed. He stated with unit on pedestal standpipe needs to be at 53 inches from floor, without pedestal a minimum of 39 inches. Found door lock and valve water lines correct and working as designed in manual test mode. Over suds could be created by water siphon in to unit from improper standpipe. Found all functions of machine working. (Sr#7729112267). No water leaks detected during s
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to replace failed filter housing, after replacing, unit tested good."
WASHER WHIRLPOOL MHW5630HW0 Arrived on site and tested operation. Found water leaking from dispenser. Unit will need dispenser assembly to repair. Office to schedule return services due to part availability ; ordrng 1 W11465533 (DISPENSER )
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Arrived on site to repair previously diagnosed filter head assembly. After the repair I retest the unit to verify that unit is functioning as designed the water now flows out of dispenser door perfectly fine and there were no leaks before during or after repair call complete
REFRIGERATOR FRIGIDAIRE FFHS2311PF5 "Arrived on site for a refrigerator that stuff frosting up in the freezer section. Inspected unit and work area. Found freezer frosting up in the top left-hand and right hand corners. Due to extent of repairs and continual issue I called Frigidaire tech line and spoke to Russell SR# 84013341. He advised that the only thing that can cause frost in the freezer is warmer working its way into the freezer section. Due to frost forming on the door gasket and inside the freezer liner, he advised that he would have to have come from the freezer liner or from the gasket. Due to extent of repairs and number of silicone placements and gaskets replaced, he advised he did not believe this was an error on the service side. He advised that there are no other repairs that can be made to correct this issue and due to the age of the unit, it is very possible that the frame or liner has become in dented and is not making proper contact with the door seal. He advised to
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite for microwave UI intermittent failure . Upon arrival customer showed picture UI going blank. Checked error codes found F2E1. Replaced controls and touch panel and tested unit tested good. Job Completed.
OVEN WHIRLPOOL WOC54EC7HS01 "Arrived on site for oven display not responding and making noises when using the oven. Found blank display. Reset circuit breaker, found display on and responding. Performed diagnostics mode and checked fault codes. Found error for oven cooling fan not reaching speed and UI miscommunication. Tested cooling fan operation. Will need to replace cooling fan and UI. Office to schedule appointment when ETA is available on parts.; ordrng 1 W11248652 (FAN) and 1 W11367329 (UI)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerated tripping breaker anytime the ice dispenser was activated but not the water dispenser according to the customer. Customer stated upon arrival the unit has tripped the breaker anytime the ice dispenser was activated almost since day one of having a unit. At this point I disassembled the UI the main control the ice bucket area and could not find any cramped or broken wires or any indication of a wiring issue at this point I called tech line twice with the same Sr# 7729111898 for both calls and spoke to Steve and Kathy at whirlpool. Both Steve and Kathy ran through multiple tests on connectors P3-8 p1-2 connectors Found that the auger motor was roaming out at 5.3 ohms which tech line advised was within safe ranges. They also had me checked amperage to the fridge and I was able to get the breaker to trip one time but whenever it broke the amperage on the fridge never went over 5 A tech line also had me verify that the uni
COOKTOP JENN-AIR JGD3430GS00 "Arrived on site to inspect cooktop ignitor not working. Upon further inspection, the customer advised that the front left burner ignitor works intermittently. I tested all burners and the front left ignitor failed, but then after retesting, it operated as designed. I disassembled the unit and found that the switch harness was not routed correctly and the harness was running in between the knob and switch(photo) and was keeping the switch from engaging every time. I re-routed the harness(photo) and retested the unit and it is operating as designed. Advised the customer of my findings. No gas leaks detected during service, job completed."
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previously diagnosed and ordered part. Due to the oven vent airflow being too hot and heating the drawer below the unit, I installed a deflector kit to the vent and tested. Unit is operating as designed. Job completed"
DRYER MAYTAG MEDC465HW0 "Arrived on site to test unit for not heating. Turned unit on and unit is heating good(took pic). Unit has proper ventilation. Unit is receiving proper voltage. Customer says unit was running but not heating. Was unsuccessful in replicating issue. Showed customer unit is heating properly. Checked wires for any exposure, all checked good. All connections secured properly. Element tested good, cutoff and thermal fuse tested good. Spoke with tech line and verified unit tests good(SR#7729109181). If issue persists recommend bring back temp switch(WP8578354)."
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for oven console frozen. Upon arrival found customer was within warranty. Ordering console to replace console and control both at once. Job Completed.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11297709 (CONSOLE )
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for unit tripping breaker. Test unit and found shorted control board also found bad drain motor broken causing the leak. Ordering new control board W11305308 rescheduled for ; ordrng 1 W11305308 (CONTROL BOARD )
REFRIGERATOR KITCHENAID KFIS29BBMS03 "Arrived on site to test unit for not cooling and PO light on. Found freezer evap had frost build up preventing evap fan from spinning. Steamed frost completely off. Turned unit on and nice frost pattern was forming. No signs of leakage. Fan is operating as designed. Service tests 1, 2, 3, 4, 5 and 6 all tested good. Unit is now cooling as designed. Put unit into auto 8hr defrost. No leaks detected. Waited for compressor to turn itself on and off multiple times to try to replicate the Power Outage issue but was unsuccessful. Unit is receiving proper voltage and all connections are properly secured. Customer said they get an occasional power outage. Informed customer of the power outage light and chime.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for customer complaint of u it making thumping noise, found piece of metal caught between felt and drum, I removed the metal piece, unit tested good."
REFRIGERATOR WHIRLPOOL KRFC604FSS00 "Arrived on site for fresh food evaporator incased in ice. Customer defrosted unit,per service pointer W11329116C replaced evaporator cover,secured thermistor to correct location on suction line using a zip tie,installed updated control board,changed defrost setting to basic
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite and found pedestal squeaking. Rear braces are broken. Ordering braces and screws to repair. Office to reschedule. ; ordrng 1 REARBRACES (PEDESTAL) and 1 SCREWS (PEDESTAL)
DRYER FRIGIDAIRE FAQE7001LW0 On site for dryer that was not heating properly. Upon arrival I ran a diagnostic tes cycle on each heat setting and cycle. I found it somehow the main UA control I had set the UA settings to where any knob or cycle you selected where it would put it on normal heat and not Maxie not allowing the dryer to get hot enough to dry the clothes. I also found that the dryer on the back of the unit had a vent hose that was much longer than it shouldve been and was well over 6 feet and the unit only needed about 3 to 4 feet of venting I also verified that the flap cover to the venting on the outside of the house was stuck shut and I cleared the lint around that vent hole cover to ensure that proper airflow Was being pushed the unit I also ran a temp check on each cycle and found that the unit was set with proper settings for each cycle would average between 120 and 185° as designed with no flaws or breaks in the fluctuations. I also informed customer to keep an eye
REFRIGERATOR KITCHENAID KUIX335HPS00 "Arrived on site for customer complaint of unit not producing ice, found reservoir drain cap loose, once tightened, found failed recirculati