Local Reviews
Powered by Fluid LOCALGreat Service, Would Hire Again!
Yao - Cedar Park, TX
Lou was sent out as a response to a Whirlpool ticket. I understand that AES is a contractor for Whirlpool in my area, and Lou provided excellent customer service. He was timely and personable, answered all of my layman questions and took the time to discuss my options and was thorough in checking out my appliance problem. Would definitely recommend to anyone who is experiencing trouble with appliances and isn't handy themselves.
Microwave
Leo - Georgetown, TX
Great service. Knowledgeable tech.
Appliance Express Takes care of Business
David - Copperas Cove, TX
Booked my appointment, they showed up next day and took care of the issue. No problems at all. great people.
Very professional and prepared. Great attention to detail. Properly cared for my marble kitchen countertops while working on my stove.
Scarlett - Austin, TX
Good service, all appear knowledgable
Patsy - Georgetown, TX
All the service representatives were very professional. Just disappointed they could not find & fix the problem with the icemaker.
Great Service
Amy - Manor, TX
We are very happy with the service we received from Appliance Express. Everyone that we dealt with were friendly, communitive, knowledgable and prompt. I felt they went out of their way to make us happy.
Great sevice
Chien -
A technitian do a very good job
Great Service
Martin - Georgetown, TX
Thank you Scott. You did a great job for our tenant!
Bretagne - Austin, TX
Great service, on time, quick, very personable.
Angela - Austin, TX
Great service, on time, quick, very personable.
Great service
Avery - Temple, TX
Great communication before appointment. Al was friendly, knowledgeable and a pleasure to work with.
Great service
Chris - Cedar Park, TX
Laurie
Laurie - Round Rock, TX
Tyler was very curtious and gave me advice on another appliance of mine .
WARNING! Abuse and Exploitation Await You
James - Austin, TX
If you enjoy being given no priority even after you have to call them back out, being lied to, made to wait for days to have your appliance repaired while no effort is made to contact you, then being left with no explanation of what was repaired AND having your home unsecured to let them in during their customer unfriendly bankers hours, chose this company
Polite and.Courteous
Derek - Pflugerville, TX
Tyler was very polite and courteous. Unfortunately he couldn’t fix our washer and the trip charge was high.
Great service
Shirley - Austin, TX
Leo arrived when he said he would and quickly and efficiently had my dishwasher up and running in no time. I am very happy and would definitely recommend Appliance Express. My dishwasher was under an extended warranty so there was no charge to me.
Great Service
Tanesa - Round Rock, TX
Awesome service
Tami - Round Rock, TX
Tyler was knowledgeable and informative, sharing with us what he was doing each step of the way so that we could better understand what went into the price and fixing our dishwasher, as well as what we could do to avoid the problem in the future. He was cheerful and friendly and did his job quickly. He went above and beyond and tightened up the machine, and cleaned underneath as well as the filter inside. This will be our appliance go-to company in the future.
"Great Service,
John - Georgetown, TX
Very good service
Glenn - Austin, TX
First tech did not correctly diagnose the problem with the dishwasher leaking and did not test dishwasher after his fix. He also did diagnose the washing machine problem correctly. They sent a second tech out qucikly who did an excellent job on correctly diagnosing both issues. Company worked quickly to get thrid tech out as soon as possible with parts that were ordered to fix the dishwasher. We have used App Exp a number of times and, although there were glitches this time, we will use and recommend them again.
Failure to service customer and resolve issue
Sean - Austin, TX
Apparently it’s ok to leave a household with an infant without refrigeration while placing more priority on serving kitchen aid than the customer. Terrible terrible terrible
dishwasher
Barry - Austin, TX
Great Service
Marian - Cedar Park, TX
Lou arrived as scheduled and was very professional & courteous
Great service and on time.
Marilu - Creedmoor, TX
Nice friendly service
Jennifer
Jennifer - Georgetown, TX
Great Service
Tim - Cedar Park, TX
Very knowledgeable technician who fixed a washer right the first time
James
James - Briarcliff, TX
Brandon don did a great job and as usual was very courteous and professional.
Great service
Neal - Kempner, TX
Very polite and friendly
Great experience
Ismael - Killeen, TX
I placed an online appointment and I was told that the technician was going to be in between 2 and 5pm. He arrived around 145pm and knew exactly what was wrong with the dryer.
Great Service
Ernest - Cedar Park, TX
Mr. Lou Soldan is a very knowledgeable technician and a top notch representative for Appliance Express, Round Rock. He gets the job done.
Jody
Ashton - Spicewood, TX
Great service. Went over and above and swung by another one of my houses to make a quick adjustment to the dishwasher which I really appreciated
Jules
Jules -
Great service
Mark - Canyon Lake, TX
Diego has serviced our fridge twice and both times he's been very professional and personable.
Deborah
Deborah - Copperas Cove, TX
Appliance Express has been out 3 times replaced the compressor and some foam.The appliance still does NOT cool or freezer does NOT work. Another appointment has been set up for tomorrow, March 5 . I have been without a refrigerator since Feb20. Hopefully Arthur can fix it this time.
Happy Customer
Leah - Killeen, TX
Great service.
Bellinda - Georgetown, TX
Great service. Johnathan was very personable and informative.
Great Service!
Gary - Leander, TX
James did an excellent job; James was super professional and extremely patient. I know the job took a little longer than anticipated but James did an outstanding job in ensuring the job was completed to his and my satisfaction. Great job!
Great Service and Experience
Donna - Austin, TX
On time, had the correct part to fix the dishwasher, and got the repair done quickly and professionally. Very pleased, thank you so much!
Great job!
Ruthanna - Austin, TX
Great Job! Leo Figured out the problem.
Great Service
Paul - Georgetown, TX
Tyler Bare with Appliance Express recently came to my house to troubleshoot and repair a home appliance. He is s true professional who performs quality work and is committed to customer satisfaction. Appliance Express is a company you can trust.
Cliff came back to reconnect a wire he forgot to conect on his original repair trip. He was prompt and courteous.
Ed - Buchanan Dam, TX
Quick and Easy
Angelique - Austin, TX
Paul was great, helping me with our washer problems. My only complaint has nothing to do with him. When scheduling the visit, I could not find anywhere how much the visit would actually cost. I wish the online scheduling system did a better job of communicating this ahead of time.
Great service.
Nancy - Temple, TX
Great service every time
The tech was very nice, friendly, personable and solved the issue fast.
Natasha - Copperas Cove, TX
My experience was good
Great service!
Cynthia - Temple, TX
Highly skilled. This GREAT Master Technician went above and beyond/1
Chelsea - Georgetown, TX
Fixed a recurring problem in a snap. Then, he leveled my refridgerator--making it close easier --the delivery people left so quickly--they did NOT finish the job! He let me know what was wrong---and fixed it--yay!
Everything is great
Bill - Horseshoe Bay, TX
Excellent
Lou was extremely competant, and provided a full review of what caused issue with our Whirlpool Duet washer. Fixed this appliance perfectly.
Timothy - Cedar Park, TX
Awesome service
Rickie - Georgetown, TX
Great service, personable servicemen, explained exactly what the problem was how it needed to be fixed. Fixed it quickly and competently.
Great Tech Johnathan, great service
Lois - Georgetown, TX
My Amana washer is great but it's had about 4 calls on the lid lock
Quick and easy to deal with
Dakota - Austin, TX
Great employee
Doug - Austin, TX
He went above and beyond to give great service.
Fast, Courteous & Efficient
AW - Austin, TX
made a difficult repair look seamless
James) - Jollyville, TX
on time, communicated very well and most importantly did great work
Joan
Joan - Gatesville, TX
Excellent service
refrigerator repair
William - Austin, TX
Very professional and prepared
Paul - Liberty Hill, TX
James promptly diagnosed the problem and repaired what was needed with the parts he brought.
Got the job done fast...great service. Appliance was on warranty.
Belinda - Austin, TX
Efficient.
Dominic - Austin, TX
Great service
Anthony - West Lake Hills, TX
Great Service
Tom - Georgetown, TX
Great service! Very knowledgeable! We will ask for Lou for any future appointments if we need service!
Very nice!
Darlene - New Braunfels, TX
Very Good!
Great Service!!
Curly - Seguin, TX
Diego was very professional, listened, and resolved the issue.
Great service
Criselda - Lampasas, TX
Happy
Ellen
Ellen - Round Rock, TX
Tyler was friendly and courteous and he explained his actions as he made repairs. His work was excellent.
Great service
Steve - Seguin, TX
Diego was very friendly, polite and I enjoyed chatting with him. Service was quick and my expectations were exceeded greatly. Thank you
Diego kept me informed throughout the service call.
Larry - Lockhart, TX
Good Service
Robin - Georgetown, TX
Steve came out first thing this morning and took care of our problem with our Whirlpool ice maker quickly and efficiently! It was warrenty work so there was no charge...good job!!
Ed
Edwards - Johnson City, TX
On time, professional
Maytage DW Repair
David - Kyle, TX
Kevin didn't verify all ops factors were functioning correctly, and so controller is not operating 100%. Getting someone over soon to rectify is proving a challenge, and may take days, which is a great inconvenience.
Amazing Service!
Emily - Belton, TX
Alvin arrived on time and fixed my washing machine quickly and painlessly. He was very pleasant to work with, and I would highly recommend him.
Great Service, technician was intelligent and efficient
Jim - Waco, TX
Al was great. He knew his job and didn't waste time getting it done. Highly recommend this man.
Great service under warranty
Ethan - New Braunfels, TX
Great
Excellent service, on time, worked quickly, great personalities.
Lamar - Austin, TX
The guys got in, hustled, finished the job quickly and were very pleasant to deal with.
Great Service as usual!
Margaret - Sunset Valley, TX
Luis was on time and had our refrigerator running in about 20 minutes. Very professional.
Repaired!
David - Georgetown, TX
Tommy was outstanding, and repaired a problem that we had been dealing with for over 7 months, that had as of yet went undiscovered.
Awesome service!
Betsy - Georgetown, TX
Our experience with Appliance Express was great from scheduling to completion of work. Technician was wonderful! Worked to find the problem with our dishwasher and replaced all the necessary parts quickly and efficiently. He also took the time to explain how to use it and the best type and amount of detergent to use. I will highly recommend Appliance Express to family and friends and won't hesitate to call them again in the future if we need additional service!
Great Service
Betty - Pflugerville, TX
The service provided was very courteous and professional and fixed the problem with our washer.
Almand
Bob - Austin, TX
Great job
Great service
Darlene - Austin, TX
Great Service
Richard - Austin, TX
Quick and efficient
Unhappy customer
Janine - Austin, TX
Washer machine is not working properly. When selecting start button does not register and clothes are left wet with water in them. At time machine works and half time it’s not. Water machine green light is on rinse and truly is at spin cycle. To only be told I needed to hire a plumber due to cold water pressure not working like hot water. If this was the case why am I able to still wash clothes as a load was done night before. Start button not working properly which has nothing to do with water. Water pressure is the same as it has been always and never had any issues. Dryer makes squeaking noise ever since purchased had y’all come out before and replace wheels which did not have improvement. Very unsatisfactory with both washer and dryer and still not able to wash clothes consistently for family of five.
Great service, great company!
Katy - Austin, TX
This team goes above and beyond. I particularly want to give a huge thank you to Joseph (my technician) and Susan (the most wonderful woman in the world.) After experiencing issues with my microwave, I called AE to set up a time to fix. Susan was so incredibly helpful in reaching out to the manufacturer to work on my behalf to ensure the service and parts were still covered under warranty. She was always quick to follow-up and keep me posted about her conversations. Joseph was professional, friendly, prompt, efficient, and took the time to explain what was wrong with the unit, and what he did to fix. It was clear they both genuinely care about the customer, which is much appreciated! Thank you AE!
Great service
Victor - Austin, TX
But our wash machine still not working ok unbalance, and not washing correctly
Debbie
Debbie - New Braunfels, TX
Excellent service and a quick repair on our washer. He’s repaired other appliances for us before to great satisfaction.
Professional service
Ed - Buchanan Dam, TX
Cliff did a great job. The only problem is that he will need to return to reconnect the sensors. The dryer now shuts itself off after 5 minutes.
prompt, knowledgeable and fiendly
Carol - Leander, TX
Thanks for taking the time to To explain this smart washer. Lots of good information given. Thank you
Rhonda - Horseshoe Bay, TX
good at his job
Robert - Austin, TX
I wish that there were more Kevin Bells' in the world. Knowledgeable re work and a pleasure to have in my home. FYI: I do not do social media.
Ed
Edward - Cedar Park, TX
Lou was a true proffesional in all the right ways He was very neat, polite, did an excellent job, and explained what he was doing and why. We’ve had this washer worked on several times before, and they were all just parts changers. They would come out, look at it, order a part, schedule a appointment a week later , then return and replace it, and if it didn’t work then, we had to go thru the whole routine again. It would always take at least three weeks. Great job Lou!!!
job well done
Lynda - Meadowlakes, TX
Outstanding service
Qing - Austin, TX
Great seevice
Allen - Cedar Park, TX
Judi
Ramey - New Braunfels, TX
Absolutely first class service. Diego was very thorough and professional. Also very likable. He is a true asset to your company.
Jayne
Jayne - Austin, TX
My repairman was very professional and knowledgeable. I will not hesitate to call your company if I need repairs in the future.
Always on time and nice.
Linda - Bastrop, TX
Took a few trips to get it fixed but he never gave up.
Great service and technician
Linda - Burnet, TX
Great service for a 2nd time
Edward - Austin, TX
This is the 2nd time we've used them and got a different technician this time, he did a great job just like the first guy. He was on time, polite, professional and fas.
Awesome
Gumsong - Burnet, TX
Great service and awesome price ❤️
Great service
David - Austin, TX
Excellent/Professional/Kind Service
Joan - Georgetown, TX
Once again, we received very timely, professional and genuinely friendly service from Appliance Express! Lu was knowledgeable, kind and seemed interested in helping us find a solution to our 19 yr old, kitchen appliance problem, despite it being out of warranty/parts manufacturing production. We appreciate his honesty and integrity. He researched every possible help and we were able to come to a wise conclusion.
very good
Charlotte - New Braunfels, TX
Diego was very careful. He received the wrong part at first and made sure that he got the correct one.
Excellent service and price on replacement part!
Jodie - Austin, TX
I will definitely call Appliance Express again if any of my other Kitchenaid appliances need service.
Very knowledgeable
George - Austin, TX
Great service
Brittney - Pflugerville, TX
Hicks at River Run repair 2/20/2019
James - Leander, TX
Fast and Complete
Zeb - Kyle, TX
What else is there? Tech showed up on time, knew exactly what needed to be fixed and was out FAST! Completely satisfied.
Great Service
Marilyn - Spicewood, TX
Brandon was more than punctual, very pleasant and obviously extremely knowledgeable..
very friendly, professional, and very efficient
Angel - Austin, TX
Excellent service
Susan - Austin, TX
Scott was very good. He arrived on time and was able to find the problem quickly.
Whirlpool micro/oven combo
Joanna - Georgetown, TX
Don’t care for the oven, but the Appliance Expeess service was good
Dishwasher repair
Figueroa - Temple, TX
Customer support was very helpful, repair technician was knowledgeable and efficient. Explain everything step by step and even showed me how to make my machine last longer. Thank you for your assistance and amazing staff. God Bless
fast and easy microwave repair!
Jennifer - Austin, TX
they were awesome - we were able to schedule them quickly, they came on time with the part that was the most likely causing our microwave problem and fixed it really quickly! so much better (and cheaper!) than buying a new microwave!
Nan
Nan - Dripping Springs, TX
Brandon called to let us know he was running early and to see if he could come earlier than expected. Loved that! He was in and out in a short time. Professional and efficient. No complaints.
Great Service!
Joseph - Red Rock, TX
Joseph was outstanding! Very personable, great personality, great customer service, very knowledgeable. We were so happy with Joseph's service.
Great service
Steve - Seguin, TX
Washing Machine Warranty Repair
Dave - Austin, TX
On time, efficient, great service.
Awesome service!
Brian - Round Rock, TX
Great service, personable
Kevin - New Braunfels, TX
The guys who came to the house were very friendly and knowledgeable. They did a great job.
Good service.
Deborah - Cedar Park, TX
Just the facts. Arrived within the window of time. Called before arrival to let us know approximate time. Friendly & worked to complete replacing parts. Took three visits to get the appliance working. Did not test before service personal left. Only received one receipt out of the three visits. We would like our other two receipts. Hoping the appliance continues to work.
Great experience
Nicole - Cedar Park, TX
Great experience. I will definitely go with these guys next time I need an appliance repaired.
Knowledgeable and Personable
Glen - Volente, TX
Knowledgeable and Personable
great service
Leonard - San Marcos, TX
the service was top notch. the technicians were professional, friendly and very knowledgeable. There arrived on time and did an excellent job
Review a little premature as work is not yet done!
Pamela - The Hills, TX
Excellent product knowledge and service
Barry - Austin, TX
Na
Excellent service
Kathy -
Kevin was very professional and thorough
Great service. Brandon was very nice . He new his stuff and had parts on his truck. Great
Rebecca - Blanco, TX
Great service.
Dominic - Austin, TX
Scott knew what the problem was and repaired it. Knowledgeable and friendly.
Doug
Douglas Tyler - Georgetown, TX
Excellent service
Quick and Eady
Britni - Georgetown, TX
Gene
Jane - Bardolino, Province of Verona
Did a good job of troubleshooting mircowave. Thanks
Great Service - very professional & polite
T'leatha - Austin, TX
Paniced over thinking my Fridge was a lemon
Vickie - Cedar Park, TX
Tyler was honest and helpful in letting me know how to take care of my fridge and maybe make it last longer.
Rainbird
Martha - Austin, TX
⭐️⭐️⭐️⭐️⭐️
Great service.
Geralyn - Austin, TX
The people are skilled and professional.
Nice guy, problem not fixed.
Ashton -
Great service and friendly repair guy. Honest about what needed to be done.
Bennie - Leander, TX
Great service!!
Amy - Lorena, TX
Al was great!! Very professional and informative!! He taught me new ways to improve the efficiency and effectiveness of my washing machine!
Great rep
Sherry - Robinson, TX
Our service rep, Al, was top rate! He was well spoken, clean, very polite and knowledgeable about our issue with our fridge.
Cook top
Barry - Austin, TX
Awesome service
David - Cedar Park, TX
Lou did a fantastic job every time he came out. We had some unique issues with the appliances that took several trips. Thanks for being professional.
Service. Cliff
Richard - Austin, TX
Cliff was Friendly, Fast & Focused. Only negative was having to sweep up a bit in the work area after they left.
800 Unity
Brian - Leander, TX
Excellent service, great personality, very customer service oriented!
Donald - New Braunfels, TX
Robert is very customer focused. He has a great personality & is a subject matter expert.
1st Requeedt
Cassie - Austin, TX
Range Issue
"Scantlen - Burnet, TX
Oven not heating above 195% when set to 350. Over 15 minutes. Worked when technician came out. Not working now. Will call.
Alan
Alan - Round Rock, TX
Excellent service
Marcia - Georgetown, TX
Excellent service !!
Great service
Victor - Round Rock, TX
Very pleasant
Microwave failure
Anthony - Georgetown, TX
Trusted Service
Patrick - Georgetown, TX
Our relatively new refrigerator stopped working — a very disruptive event for us. The preliminary diagnosis was a failed compressor and a major repair requirement. Tommy correctly determined that was not the case, and explained what might have happened. Thanks to his honesty and expertise, we avoided an expensive repair job. We were very pleased with his skill and friendly personality.
Lou took care of my leak in a very efficient and fast way
Mary - Cedar Park, TX
Even if I did not have a warranty I would use this company because they find and fix the problem. Have very professional and experienced techs.
Dishwasher repair
Cydney - Johnson City, TX
Great service, friendly and efficient technician
Denise - Austin, TX
The company was good about confirming the specifics of the appointment and sending reminders. The technician figured out and fixed the problem quickly but was also really friendly and had some great stories about our neighborhood.
Richard
Peggy - Round Rock, TX
He was timely, efficient, and very friendly. I would definitely recommend your service and technicians!
AE knows what service is and delivers!
Pamela - Marble Falls, TX
Capable, efficient, and pleasant service!
It suuuuuure looks like it is fixed!
Susan - Killeen, TX
First man came out, changed a board, worked for approximately 7 minutes. Stopped working. This man came out, was very polite and kind, quick as lightning, left within a very few minutes, and omg, it is still working!!! I am almost afraid to be excited about it!!!
Lou is the best!
Sara - Austin, TX
Lou was so great. Super thorough and answered all of my questions. He was really knowledgeable and patient with me. Hope to have him again if my appliances ever has issues in the future!
Great service
Digna - Waco, TX
Superior Service
Chelsea - Georgetown, TX
Great service with all conditions explained. Tyler is very personable, and a very good listener!
Professional
William -
Repairman was very professional and took time to explain problem and recommendations for future use.
Great Service
Keith - Horseshoe Bay, TX
Quick and Friendly Service
Madeline - Austin, TX
Wes got the job done quickly and was a really nice guy! I always have a great experience with Appliance Express repairmen. On another note, and in no way a reflection of Wes, the cost was quite a bit more than I was anticipating and that did take away from my experience a bit.
Great Work
George - Elgin, TX
This is the second time that we have had Wesley come out and work on one of our Maytag appliances. Very knowledgeable, and professional. He can work on our appliances anytime. We have full faith in his competence and work.
Dryer Switch Malfunction
Floyd - Austin, TX
Problem was quickly analyzed and resolved in a professional manner. Thank you.
Fix the icemaker on a new refrig
Guadalupe - Killeen, TX
Arthur is well versed and is a professional service person. I would highly recommend him for any job in the Whirlpool industry. Job well done.
Excellent service tech
Terry - Georgetown, TX
Steve was awesome - explained the entire process and was very respectful of our property.
Great service
George - Austin, TX
Repairmen showed up both times at the appointed time and were knowledgeable about the Whirlpool washer.
Christina
Christina - Lago Vista, TX
Since we had the same problem with our ice maker once before, James determined that he should go ahead and replace it. We were very pleased with his decision.
Great Service
Judy - Canyon Lake, TX
We have needed service on 3 appliances and all of the service technicians have been very knowledgeable and professional. Robert J did a great job! This is a top notch applicance repair company!
Henry
Henry - Kyle, TX
Job was done well.
Great service!
Anita - Belton, TX
Al was very professional and made the repair to my refrigerator ice maker very quickly.
excellent service
Renee - Austin, TX
great service!
Kari - Leander, TX
Excellent service from company and technician.
Nancy - New Braunfels, TX
Phone contacts were professional and efficient as was the service tech. Trusted his opinion and was pleased he did not try to do unnecessary work. Thank you!
Very happy customer
Anne - Austin, TX
I’d sent a photo of the broken dishwasher door. They actually looked at it! And brought the necessary part. Cheerful, capable, and effective.
Excellent service
Jonnie - Buda, TX
Great service
Andrea -
Lou was friendly and professional.
Service
Jesus - New Braunfels, TX
no complaints
Milestone - Jollyville, TX
never gotten a complaint from a homeowner or with scheduling. also, if there is a warranty conflict it is usually resolved in house which is great
Mamma or
Michele - Georgetown, TX
Grate service
Ellisor Wilburn - Killeen, TX
good service
Ruth - McQueeney, TX
Competent, on-time service
Paul - Round Rock, TX
Tyler is very professional, clean, neat and a good representative of Appliance Express.
Keith
Keith - Austin, TX
Very professional and well done
Great Service
"Rojas - Killeen, TX
Excellent service!
Allison - Cedar Creek, TX
Scott Mc. did a great job. He is professional and knowledgeable. The issue was quickly identified and resolved.
Excellent
"Drees - Austin, TX
Manuela
Manuela - Austin, TX
Diego Gomez is an excellent repair man. He provides excellent service & it is a pleasure to see someone that is so qualified.
Jeanene - Seguin, TX
If all repair men were like Diego the world would be a better place. He does provides excellent & efficient service. He is an asset to your company.
Very good
John - Jonestown, TX
Very good
John - Jonestown, TX
Review for Paul Ready
Patricia - The Hills, TX
Paul Ready continues to deliver the highest level of customer service. He is intent on problem solving, personable and professional. Please keep him happy - Paul is truly an asset to your company.
Kori
Robin - Kyle, TX
Great service!
Good Service All Around
Christy - Austin, TX
Service was great and not just on time, but early!
Amy - Austin, TX
Very efficient service
Richard - Georgetown, TX
Awesome Tech
Shane - Smithville, TX
Great Service
Andre - Fort Hood, TX
Author was amazing. Answered all my questions and was very helpful.
Peggy Boone
Peggy - Austin, TX
My overall experience was excellent. The technician took the time to answer all my questions and explained all the features on the washer/dryer
Kevin B.
REFRIGERATOR WHIRLPOOL WRS586FLDM00 "Arrived on site and found customer is experiencing ice jamming directly behind icemaker and stopping production. Customer states this has happened twice this week currently ice production is good and there is no jam, Replaced ice maker, job complete"
Kevin B.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site and inspected dishwasher and found power is disconnected from control board, after resetting harness power has returned. Ran a diagnostic cycle and confirmed all functions are operating normally. No water leaks from connections at time of service, job complete"
Scott M.
DISHWASHER KITCHENAID KDFE104DWH5 "Arrived on site , installed control . Ran diagnostics , all checked normal . No water leaks detected at time of service . Job complete ."
David Z.
RANGE KITCHENAID KSGG700ESS1 "arrived on site to diagnose range that front right burner was having trouble lighting, and addressing an orange flame at times in the front 2 burners. Performed diagnostics and found only minor adjustments are needed. Adjusted igniter on front right to give it more distance from cap to produce a stronger flame, which resolve the slow lighting issue. Opened valves on front 2 knobs to allow for increased gas flow, which should resolve the issue with the orange flames. Regulator is working fine, and it only happens sometimes, so luau be a result of a slight pressure drop in natural gas goin to the residence. All is now working as designed.
James C.
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site and inspected for leaks or visible water damage. Upon further inspection seen that the pump and motor had failed and was leaking water. Installed new pump and motor. Tested operation and found unit working properly no water leaks at time of repair.
David S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to install previous diagnosed part. Gained access to the pump and motor assembly and found a connector broken on the pump and motor. Replaced new. Ran unit through a test cycle, unit operated as designed no after leaks detected."
Noah D.
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site to inspect oven for console issues, installed console and retested. No problems found, mounted oven back in wall. Job complete"
Robert J.
REFRIGERATOR JENN-AIR JFC2089BEP03 Arrived on job to replace freezer door. After replacement test operation. Gasket sealed properly. No leaks detected at time of service.
Al R.
OVEN WHIRLPOOL WFE770H0FZ2 Arrived to inspect unusual burning smell.Turned the oven on to 350 and also smelled the faint unusual smell.Found the blue plastic protective wrap was still on the bottom of the door causing the smell. The protector was melting.I removed and informed the customer.Job complete
Lou S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect refrigerator shelf damage. Upon further inspection, customer had the shelf/drawer off the unit and on the back porch. Found where the gallon door shelf was cracked and the deli pan was broken. I provided the customer with a new gallon shelf and deli pan and customer was to install them due to recent distancing. I was able to go in and get a photo of the model/serial placard and saw no water leaks. Job completed."
Noah D.
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site to install control per last visit, installed control and tested unit. Unit worked, no problems found. Complete"
Scott M.
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site ,replaced fresh food door . Applied name plate . Job complete Unit is in garage not plugged in or hooked up to water supply."
Wesley P.
WASHER WHIRLPOOL WTW8500DC6 Arrived onsite and calibrated unit and tested finding all the functions working as designed. Advised customer on use and care. Customer instruct.
Clif L.
REFRIGERATOR WHIRLPOOL KSSS42QTW04 Arrived on site to diagnose a refrigerator that is leaking from the water dispenser. Tested unit and found failed valve assembly seeping through dispenser line. Model number was incorrect and wrong part was sent today. Re-ordering correct valve and corrected model number on ticket..; ordrng 1 WPW10159842 (valve-inlt)
Robert J.
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on job for complaints of center burner not working. Found gas flow low. Cleared orifice and retested, operation normal."
Jonathan M.
FREEZER GE GFE26JEMAFDS Arrived on site for refrigerator that has a handle that broke off. Inspected unit and work area. Customer had advised that they ordered a handle and had it shipped to the store but could not find it. Ordering new handle and office will need to reschedule customer due to the handle being out of stock. ; ordrng 1 WR12X30288 (black stainless hand)
Paul R.
RANGE KITCHENAID KGCC506RBL05 Arrived onsite for a cooktop that popped and tripped the breaker. I found the LF burner switch open. I replaced the switch harness again. Call complete.
Jonathan M.
WASHER MAYTAG MVWB835DW1 "Arrived on site for washer that’s pulling in hot water during the cold water cycle. Inspected unit and work area. Placed in service diagnostics and found an F3 E2 (inlet water temperature fault) error code. Placed unit in a manual fill test and found unit working as designed. The hot water valve was pulling in hot water and the cold water valve was pulling in cold water. Ran unit through an auto test and unit ran as designed with all phases passing all tests. I call tech line and spoke to Rick SR# 7727650522. He advised that the issue was with the thermistor in the valve and was causing the control to think the incoming water was hotter than it was, causing the unit to pull in more cold water. He advised replace the valve and wire harness if the valve did not work. Replaced valve and tested unit. Unit still filled with cold water and hot water cycle and would not actuate the hot water valve. Tested resistance again on the thermistor and found it within range.
Paul R.
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived onsite for a refrigerator with ice build up in the FC and the door is hard to open. Mr stated the door ice maker is not working either. No prescreened parts. I found the drain tube restricted because when the unit goes into defrost the water is running into the bottom of the FC. I found the rails bad causing the FC door to be hard to open. I found the ice maker not producing ice because the ice box fan is not working. Ordering all the parts that could be needed to complete the repair. Ordering W11407678 FAN, W11114721 CNTRL-ELEC, W10795842 BRACKET-LEFT, W10795846 BRACKET-RIGHT, & W10841140 ADHESIVE. .; ordrng 1 W10795842 (BRACKET-LEFT) and 1 W10795846 (BRACKET-RIGHT) and 1 W10841140 (ADHESIVE) and 1 W11114721 (CNTRL-ELEC) and 1 W11407678 (FAN)"
Kevin B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site and replaced both bulbs in fresh food and freezer section, after replacement interior lights are working properly. Job complete"
David Z.
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site to diagnose refrigerator that was not cooling in the refrigerator or freezer. Performed diagnostic and found that unit is going to need a sealed system. Customer had defrosted unit prior, but had informed me that they found a large ball of ice on the suction line, while the rest of the Evap was bone dry with no frost pattern, indicating SS leak. Followed sealed system checklist. Office to reschedule for sealed system tech, orderin sealed system parts.; ordrng 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11407409 (EVAP) and 1 WPW10143759 (dryer)"
Kevin B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 "Arrived on site and inspected refrigerator and found ice production is good, ran test 57 and icemaker cycled properly ran test 45 and icemaker filled properly, ran test 15 and emitter and receiver did not pass. Replaced them and ran test 15 again and it is operating properly now. No water leaks from connections at time of service, job complete"
Andy B.
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site for washer starting but does not operate. Found service pointer stating issue is control and will need control W11334214 installed. Unit is in tight closet and is stacked and will need 2 man job. Ordering 2 man, 2 hour job. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 MAN JOB ) and 1 SEENOTE (2 HOUR JOB )"
Wesley P.
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived onsite and found unit operating as designed. Found screw lodged in fan space. Removed screw. Unit now operates quietly.
Jonathan M.
DISHWASHER GE GSD2100V55BB "Arrived on site for dishwasher that’s making a horrible noise and will not fill with water. Inspected unit and work area. Tested unit in the normal wash cycle and drain pump sounded like it was actuating trying to remove water from the unit and sounded like the blades were not on correctly causing a clicking screeching sound. No water was in the unit so I removed the float switch cover and found the flood cover making contact with the switch and clicking it into the no water position. Ordering flood switch, drain pump assembly, and timer just in case. . ; ordrng 1 WD19X10020 (housing pump) and 1 WD21X10474 (timer) and 1 WD21X479 (flood switch)"
Jacob S.
REFRIGERATOR GE GFE29HSDASS Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Unit test good. No leaks at the time. Job complete
Clif L.
DRYER WHIRLPOOL WED5000DW2 Arrived on site to diagnose a dryer that is taking too long to dry the clothes. Tested unit and found external venting clogged preventing proper airflow through unit. Advised homeowner on findings and recommended duct cleaning company to take care of venting issue.
Scott M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for fridge no making ice . Ran Im harvest . Completed harvest but no filling , valve is not actuating. Replaced valve, we ran harvest test. Icemaker is now filling. No water leaks detected at time of service . Job complete ."
Luis M.
REFRIGERATOR THERMADOR T36BT920NS/07 "Arrived on site for unit not defrosting. Defrosted evaporator replaced both sensors,reassembled unit checked air flow good."
Brandon C.
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Arrived on site to replace drip pan and drain extension, after replacing parts unit tested good.
Scott M.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site ,replaced freezer door . No water leaks detected a one of service . Job complete ."
Al R.
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived to inspect gasket failure.Confirmed the complaint and removed and replaced the gasket.All water lines were dry at the time of service.Job complete
Jonathan M.
REFRIGERATOR MAYTAG MRT118FFFE04 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor and starting device and coupler. Went to use th lock ring on the drier and found the lock ring kit did not have the correct crimp rings for the drier. Once correct rings are found, office will need to contact customer for reschedule date. ; saved tckt"
Jacob S.
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite for unit giving too much pressure from water dispenser. Tested unit. Tried replacing filter. Got same results. Turned down water valve from the wall. And water pressure from water dispenser normalized. Unit test good at this time. Job complete. Took Pic of proof of purchase.
Wesley P.
REFRIGERATOR GE GSE25HMHEHES "Arrived onsite and found Evap motor had failed. Replaced Evap motor and cleared ice. All checks good, unit is now operating as designed.
Robert J.
WASHER WHIRLPOOL MVWB865GC0 Arrived on job for complaints of noise issue. Found loose connection of screw allowing bracket to rattle. Tighten screw and test.
Andy B.
RANGE MAYTAG MER6600FZ2 Arrived on site for range warming drawer panel issues removed failed panel and replaced with new. Customer stated that the also feel that open and closing is a little stiff. Tested and found it is a little stiff. Inspected and found no failures. Called tech line and spoke with Leon (SR# 7727653101) made aware of stated issue and what was found. Was instructed to check for binding or bent frame and that if that is not an issue it might be working as designed. Did as instructed and found no binding or bent frame. Added grease to make opening and closing smoother. No other repairs are needed at this time.
Kevin B.
WASHER KENMORE 796.404489 "Arrived on site and inspected washer and found it is passing all tests in diagnostic cycle. Customer is still getting OE error code, reason for error code is unknown what is most likely is a control board failure. job complete"
David S.
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site for Microwave sparking from the supports. I found the front right support damaged from the sparks, and paint missing. I used the touch up paint to touch up the burn/paint chips. I replaced all four supports new. I tested the unit with both the rack inside and out of the unit. The unit operated as designed, no sparks seen or heard. Called whirlpool safety and spoke to Nicole Sr# 7727630669, advised of the situation. Job complete."
Jonathan M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator that is frosting up in the freezer section. Inspected unit and work area. Customer advised that frosted up and she cleaned it out. She said that the problem has occurred since that first time but just wanted to make sure there’s nothing wrong with the unit. Went over common frosting problems due to freezer door not being shut and went over user care guide. Unit is working as designed. Call complete.
David S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to install new deli door. Removed the old drawer and handles. Placed handle on the new drawer and installed. Tested operation, and inspected the gasket to ensure it is sealing. Drawer is sealing properly. Job complete."
Luis M.
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site for noise complaint. Diagnosed noise due to refrigerant spraying into evaporator from cap tube,added sealer to restrict bin ration and noise while refrigerant is entering expanded evaporator coil. ; used 1 4318168 (SEALER) from stock"
Noah D.
WASHER MAYTAG MVWC415EW0 "Arrived on site to inspect washer for not spinning, upon inspection found the belt off and ripped up, ordering belt, rescheduled ; ordrng 1 W10006384 (BELT )"
Kevin B.
REFRIGERATOR FRIGIDAIRE LGUB2642LE3 "Arrived on site and added housing kit to refrigerator. For future reference icemaker housing mounting points are very worn from multiple repairs, school points into cabinet are very weak. No water leaks from connections at time of service, job complete"
Noah D.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to install door, damper and thermistor, upon install found the door was off and new door corrected issues, moved over all hardware, installed damper, checked for functions. No problem found. Job complete"
Scott M.
WASHER AMANA NTW4516FW3 "Arrived on site for washer not starting. Ran diagnostics got latch error code. Found strike had broken off and latch. Replaced latch, will need strike to finish repair. No water leaks detected at time of service . Please call to set repair . Unable to run complete diagnostics due to strike missing . ; ordrng 1 W10837741 (strike)"
Paul R.
REFRIGERATOR LG LSXS26326S/00 Arrived onsite for a no cool refrigerator to possible replace sealed system parts. I recovered the old refrigerant and found the system fully charged. I replaced the compressor. I installed a dye drier and added a low side service tap. I updated the software using a jig. I charged the unit with 6.17 oz’s of R134A. I tested the unit and found it working as designed. Call complete.
Jacob S.
MICROWAVE WHIRLPOOL GSC308PJS05 Arrived onsite for panel to unit flickering. Looked at unit. Panel is flickering and door to microwave is not holding correctly to the unit. Ordered parts. AHS will have to do further research to find parts for unit. Rescheduled with customer. Request 2HR. Need parts and labor autho. ; ordrng 1 4451791 (control panel(ss)) and 2 8300791 (brkt-mntg)s and 1 REQUEST (2HR)
Clif L.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived on site to replace icemaker for refrigerator. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
James C.
WASHER MAYTAG MVWX655DW1 Arrived on site and tested operation found no fault codes. Ran calibration and automatic diagnostics. Unit test good job complete.
Wesley P.
DRYER WHIRLPOOL WED4915EW1 Arrived onsite and found cutoff hi limit to be blown. Used kit to repair hi limit cutoff. All else checks good.
Noah D.
DISHWASHER KITCHENAID KDTE234GBS0 "Arrived on site to inspect dishwasher and install pressure switch. Upon install found the dishwasher now calls for water but valve solinoid doesn’t open, ordering valve and control just in case of voltage issue. Complete ; ordrng 1 W10327250 (VALVE) and 1 W10889940 (HARNESS) and 1 W109113608 (CONTROL )"
Noah D.
WASHER WHIRLPOOL WFW9750WL01 "Arrived on site to inspect washer for leaking, upon inspection found the inlet water house leaking at metal junction by valve, instructed customer that hoses are part of installation package and due to large amount of water trail it meeds to be replaced.
Luis M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for cooling complaint. At time of visit unit working,customer described freezer was working no cool in fresh food,repairs customer attempted and defrosting unit helped with cooling in fresh food. Diagnosed unit not entering defrost,replaced defrost control powered unit on,unit started a defrost cycle after power cycle with new control.
Tyler B.
DISHWASHER BOSCH SHXM63W55N/01 "Arrived to inspect unit leaking. Ran unit multiple times and found leak to be coming from inner door and hinge allowing water to be pushed up to seal and. Run down to floor, removed and replaced inner door, lower seal. Both hinges and dispenser. was able to level and tested unit and door is now sealing"
David Z.
VENTHOOD BROAN K260A36-C "Arrived on site to install, diagnosed parts to resolve fan speed on high issue and no working lights. Replaced control and new panel and tested. Fan speed works as designed at this time, but light bulbs were the wrong type for the socket, bulbs are screw in type. Call complete."
David S.
REFRIGERATOR LG LSXS26386S/00 "Arrived on site and called LG techline and spoke to Don, advised Don of the situation. Don suggested the issue is either with the sensor no reading properly or the heater not kicking on because the fuse in the heater is broken. He advised to test the heater the unit needs to cool properly first. The unit is not cooling properly so the heater won’t turn on. I am ordering the sensor 6500JB1001H and the heater 5300JB1114Z. ; ordrng 1 5300JB1114Z (HEATER)"
Al R.
WASHER GE 1234567A Arrived to inspect washer leaking oil.Ran a small load cycle and found the unit wasn’t leaking oil.The residue the customer was seeing was the excessive use of detergent and fabric softener without monthly maintenance or cleaning the tub.I allowed the customer to clean the excessive residue from inside the unit.Job complete
Andy B.
RANGE AMANA AGR5330BAB3 Arrived on site to install previously diagnosed burner heads and caps for both front burners. Upon arrival found only one burner head was ordered. Removed burner 1 failed burner head and both caps and tested unit. Found burner that was replaced is working properly. Attempted to file down other burner head to improve gas flow with no improvement. Ordering burner head. No gas leaks present at time of service.; ordrng 1 WPW10636224 (burnr-top)
Al R.
REFRIGERATOR JENN-AIR JS42PPDUDB13 Arrived to inspect popping noise from refrigerator compartment Called Whirlpool Tech line and spoke with TJ SR# 7727654815Advised the unit display and lights inside the unit are intermittent.After approximately 5 minutes after closing the door the customer opens the door and the DOOR ALARM light is flashing.I checked the right switch and the extension was defective.Customer advised he’d fix the defective extension.
Robert J.
OVEN WHIRLPOOL WOS51EC7HS01 Arrived on job for complaints of display shutting off and restarting. Replaced console and test.
Brandon C.
REFRIGERATOR MAYTAG MRT118FFFE04 "Arrived on site for customer complaint of noise issue, found noise coming from refrigeration line, I added insulation, unit working as designed."
David Z.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to diagnose upper rock that was not allowing adjustment for height. Advised customer that the upper rack has to be pulled up until it firmly locks into place. Customer was not fully raising it to its peak, so it was not latching. Showed them how to adjust it up down and where to latch. All is working as designed at this time. Call complete."
Al R.
WASHER MAYTAG MVWX655DW0
James C.
WASHER WHIRLPOOL MVWX655DW1 Arrived on site and tested operation found unit not powering on. Tested wall outlet tested good. Tested control found that the control had failed. Installed new control tested operation found unit working properly job complete.
Tyler B.
DOWNDRAFT GE PP989SN1SS "Arrived to install previously ordered motor. Replaced and tested properly, Motor
Clif L.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to perform sealed system repair on the refrigerator. When I started working on the unit found entire unit shut off and did not come back on. Noted abnormal operation of RC evaporator fan motor. Checked freezer frost pattern and found FC evaporator frosting properly. Frost pattern indicates no sealed system failure but electrical issue in controls not cycling unit properly.
James C.
DISHWASHER AMANA ADB1500ADS1 Arrived on site and tested operation. Found drain pump obstructed and not draining. Removed pump to clear obstruction. Tested operation and found unit working properly. Job complete
David Z.
OVEN KITCHENAID KOCE500ESS09 "Arrived on site to further diagnose noise coming over when fan running. Saw customer video and could hear faint noise coming from blower fan. Will need to replace blower. Due to this unit being installed in an angled corner, an oven dolly can not be used,, conv element, and blower. Office to reschedule. ;
Robert J.
REFRIGERATOR KITCHENAID KSRB22FHSS02 Arrived on job for complaints of leaks from dispenser. Upon request from customer I disconnected hose and power supply of valve supply to water dispenser. Icemaker still hooked up.
Tyler B.
MICROWAVE JENN-AIR JMC2430DS01 Arrived to inspect unit with a unit communication error. Replaced acid and console tested and now getting inverter failure. Will need to return with inverter ; ordrng 1 W10217711 (inverter)
Lou S.
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site to inspect washer making banging noises. Upon further inspection, customer played a video of the unit during spin cycle and it sounded as if it were off balance and the basket banging on the side panels. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I manually tested high speed spin and the unit again operated as designed. I pushed down on the basket to test the suspension rods and when it popped back up, the basket moved a little. Due to the ongoing issue, I removed and replaced the suspension rods and calibrated and retested. Demonstrated to the customer that the basket is spinning steady like its supposed to. No water leaks observed during service, I made recommendations for loading the unit job completed."
Lou S.
WASHER ROPER RTW4516FW2 "Arrived on site to inspect washer not working. Upon further inspection, I attempted to place the unit in diagnostics and the unit failed. I tested the control and it had 124V. Tested the actuator and it was good but the control wasn’t showing enough VDC. Removed and replaced the control and placed unit in diagnostics. Due to water in the basket, I attempted to manually drain the water, but the drain pump failed. Tested the drain pump at the control and it showed to be open. Tilted unit back and found where water was leaking from the tub into the drain pump and shorted it out (photo). Advised customer of my findings and am ordering the tub, drain pump, gearcase, cam, and lower harness. No water leaks observed during service.; ordrng 1 W10371566 (tub) and 1 W10721967 (drive pulley) and 1 W10919003 (pump-water) and 1 W11255272 (gearcase) and 1 W11448788 (LOWER HARNESS )"
Al R.
WASHER LG WM3470HWA Arrived to inspect front load washer leaking.Ran diagnostics test mode and found no errors.Checked bellow and it checked out with no defectsCouldn’t duplicate the error.All water lines were dry at the time of service.Job complete
Andy B.
FREEZER WHIRLPOOL MZF34X20DW00 Arrived on site for freezer not cooling properly. Tested and inspected unit and found defrost issues. Instructed customer that if she calls back for repairs to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. No water leaks present at time of service.
Lou S.
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to install previously diagnosed and ordered parts. Due to the cooktop grates being badly warped, I was to remove and replace them; however, when I went to remove the grates from their shipping box, I found the smaller, middle grate was broken/damaged. I contacted the office to advise and requested the new grates to be shipped directly to customer. Office (EB) advised if they can’t be D2C, then it will be scheduled as a drop off. Office to schedule. No gas leaks detected during service.; ordrng 1 W11204377D2C (GRATES)"
Brandon C.
WASHER GE GFW430SSM1WW "Arrived on site for customer complaint of loud noise during spin and unit vibrating badly. Found rear bearing were worn out, I replaced outer tub and inner basket as well as gasket. Unit tested good."
Paul R.
WASHER GE GTW180SSJ0WW Arrived onsite for a washer not spinning properly and leaving clothes wet at the end of a cycle. I found the door magnet weak and not closing the reed switch. The door ma*net needs to be replaced. Ordering WH12X10276 MAGNET ASM.; ordrng 1 WH12X10276 (MAGNET ASM)
Paul R.
WASHER LG WM4070HVA Arrived onsite for a washer to replace previous diagnosed parts. I replaced the left tub spring and connected the front bellow clamp. I ran the diagnostics cycle and the unit worked as designed. No water leaks present at the time of service. Call complete.
Wesley P.
RANGE GE JB710TT2WW Arrived onsite and replaced element. All checks good. Unit is now operating as designed.
Scott M.
WASHER WHIRLPOOL WTW4900BW0 "Arrived on for washer not spinning . Found tub locked up , broke inner basket free . Ran diagnostics got basket speed fault . During low spin unit sounded like plane taking off . No water leaks detected at time of service . Job complete .; ordrng 1 W11035747 (GEAR CASE )"
Jonathan M.
RANGE WHIRLPOOL WGE745C0FS01 "Arrived on site for a range that is having temperature issues. Inspected unit and work area. Customer advised that the unit is getting to preheat and then is not keeping temperature. Sometimes the unit doesn’t even reach preheat but works most of the time. Placed unit in service diagnostics and found no stored error codes. Testing continuity through the bake and broil elements, thermal cut off, and tested resistance through oven temperature sensor. All passed testing. Replaced oven temperature sensor and tested unit. Unit is working as designed. Call complete."
Noah D.
COOKTOP KITCHENAID KCGS956ESS02 "Arrived on site to inspect range for not igniting, upon inspection found the burner head misplaced and igniter misaligned, realigned igniter and retested. No problems found. Job complete"
David Z.
OVEN WHIRLPOOL WOD51EC7HS00 "Arrived on site to diagnose oven that was not turning off. Performed diagnostic and found that the control panel is locking up and will basically start scrolling / twitching and not respond to commands. Power has to be cut to it. Ordering new console to resolve issue, and also bringing both appliance managers if needed. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec) and 1 W11297714 (console)"
Kevin B.
OVEN THERMADOR MEDMCW31WS/01 "Arrived on site and found customer is experiencing error code E8501 intermittently. Spoke with Thermidor tech assist and they recommended replacing probe, harness, and, control board; ordrng 1 00797850 (HARNESS) and 1 10013721 (MEAT PROBE SOCKET) and 1 11022941 (HARNESS) and 1 11022946 (HARNESS) and 1 11022952 (HARNESS) and 1 11022962 (HARNESS) and 1 11022964 (HARNESS) and 1 11022969 (HARNESS) and 1 11022973 (HARNESS) and 1 11022974 (HARNESS) and 1 12024379 (HARNESS) and 1 12025582 (CONTROL BOARD)"
Clif L.
RANGE WHIRLPOOL WFE550S0HV1 Arrived on site to diagnose a range with an oven that is not working. Found wiring burnt at terminal block. Repaired wiring and replaced lock. Tested unit and found all is functioning properly at this time.
Andy B.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for range display not working. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Andy B.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Wesley P.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite and replaced faulty UI console. Using console from 254870. All checks good. Unit is now operating as designed.
James C.
RANGE JENN-AIR JDRP436HM00 Arrived on site and tested operation found unit averaging 310 when set to 350. Found temp sensor out of range. Also found ui slow to respond. Unit will need ui and temp sensor to repair. ; ordrng 1 W10859573 (sensor) and 1 W11292566 (UI)
Scott M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for no cool fridge . Turned unit on and relay would just click . Found burn mark on relay . Replaced start device ,compressor is starting and running . No water leaks detected . Job complete ."
Al R.
MICROWAVE WHIRLPOOL WOC75EC0HV01 Arrived to inspect same F1 E6 error code.Customer set the 1 minute water cup test and unit shut off with 18 seconds left.Magnetron will need to be replaced again.Office to reschedule with customer Needs more work ; ordrng 1 W11346197 (MAGNETRON )
Jacob S.
REFRIGERATOR LG LMX25984SB/00 Arrived onsite for unit having ice build on the bottoms of the freezer. Looked at unit. Found that drain hose from freezer was clogged. Removed blockage from drain hose. Unit is good. Also ordered new door flip and door seal. . Need authorization. No issues at this time. Rescheduled with customer. ; ordrng 1 4931JJ2002C (DOOR FIP) and 1 4931JJ2002D (DOOR SEAL)
Andy B.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher dispenser not opening. Tested and inspected unit and found failed dispenser. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Lou S.
DRYER MAYTAG MGD6000AG0 "Arrived on site to inspect dryer turning off and on. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-no airflow. Cleared the code and continued with testing. The unit went through diagnostics with no further error codes. Using my dryer vent test kit, I tested airflow in the unit and it failed. I removed the vent tube from the back of the unit and it passed. I explained to the customer my findings and demonstrated the vent test kit. Recommended to the customer to have the vents checked and replace the vent hose at the back of the unit to the semi rigid hose per Whirlpool recommendations. No lint observed during service, job completed."
David S.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to install previous diagnosed parts. Tested both evap fans and both came on and ran. Installed new control board and UI. Ran test 3 and test 4; unit performed as designed. No water leaks detected.
James C.
COOKTOP KITCHENAID KCED606GBL01 Arrived on site and found incorrect cooktop in box. Reordering both variations and part will need to be verified by photo of cooktop on file before scheduling. ; ordrng 1 CNOTE (PART INSPECTION ) and 1 W11051486 (cooktop BLK ) and 1 W11051487 (cooktop SS)
Robert J.
REFRIGERATOR WHIRLPOOL WZF79R20DW03 Arrived on job for complaints of warm temperature. Found the evaporator covered with ice no air flow. Enter diagnostics and test heater element good. Replaced thermistor.
Jacob S.
DRYER MAYTAG MEDB835DW4 "Arrived onsite for unit not heating.. Tested unit. Upon in, found that wire was not connected fully to cutoff fuse. Reconnected wire. Tested unit. Unit test good. No issues at this time. Job complete"
Jacob S.
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived onsite to replace freezer door. Replaced freezer door. Tested unit. Unit test good. No leaks at this time. Job complete.
Lou S.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher console light flashing. Upon further inspection, I attempted to place the unit in diagnostics and the unit failed. The console did not respond. I found the unit is hardwired and found that the switch was turned off. Turned the switch on and still nothing. I checked the breaker and it was good then checked the connections at the junction box and found that the wire nuts were not tightened and the hardwires were showing. I re-wired the junction box and retested and the console did not respond. I removed and replaced the console and retested and the unit operated as designed. No water leaks observed during service, job completed."
Wesley P.
WASHER KENMORE 417.481027 Arrived on site and found hot water hose leaking at valve. Advised customer that Hose’s needed to be replace. Customer to swap hoses.
Lou S.
DRYER WHIRLPOOL WGD6620HC0 "Arrived on site to inspect dryer noises. Upon further inspection, the customer had a load drying and I could hear a squeaking noise coming from what appeared to be the back of the unit. Removed the clothing items and disassembled and retested and the squeak stopped. Removed the drum and found where the burner funnel connects at the back panel was rubbing. I tightened the clamp and retested. Also found that the front right roller on the front bulkhead was rusted. I removed and replaced the dryer repair kit (4 rollers, tension roller & belt) & installed a seal on the back of the blower housing collar, reassembled the unit ad retested. Unit is operating as designed. No gas leaks detected during service, job completed."
David S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to install previous diagnosed parts. Gained access to the fill tube heater and replaced new. Replaced the UI and Control new. Gained access to the evaporator motor and replaced new. Powered the unit on and it is still power cycling. Called techline and spoke to Rick got sr#7727620255. Advised them of the situation. Rick suggested unplugging the damper control and power the unit back on, unit didn’t power cycle, but when I opened up the fridge door the unit power cycled, it also power cycled when I tried to put the unit into diagnostics. Techline suggested replacing the UI Harness(parts research) and the damper control WPW10479155.; ordrng 1 PARTSRESEARCH (UI HARNESS) and 1 WPW10479155 (DAMPER CONTROL)"
Brandon C.
WASHER MAYTAG MVWB835DW4 "Arrived on site for customer complaint of lid being cracked, found broken lid, ordering lid and hinges. ; ordrng 1 8563965 (hinge) and 1 8572974 (hinge) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11082608 (LID)"
Luis M.
REFRIGERATOR AMANA ASI2575GRS01 "Arrived on site for no cool. Removed evaporator cover partial frost pattern on evaporator,found no traces of dye on evaporator,removed unit from enclosure found dye on floor,removed compressor cover found dye leaking down suction line from liner,insulation soaked in dye.
Luis M.
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for damaged door,removed damaged door installed new door checked door operation good."
Luis M.
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for damaged door,removed damaged door installed new door checked door operation good."
David S.
REFRIGERATOR KITCHENAID KSCS25FTBL02 "Arrived on site for fridge leaking and water dispenser not working. I inspected the unit and work area, found the water paddle no working. I replaced both the water paddle and ice pad it’s new. Tested ice and water dispenser, both are working. I also found ice build up in the bottom of the freezer. I inspected the drain tube and found the drain tube clogged, causing water to build up in the bottom of the freezer and leak out. Cleared out the drain tub and res installed using permanent gum to seal the tube to the under side of the fridge. Job complete."
David Z.
DISHWASHER GE PDT760SSF0SS "Arrived on site to diagnose dishwasher that customer said was not fully drying dishes,Home me access to dishwasher, which he had just run a cycle through and was drying at time of arrival. Opened unit and felt blasting heat, so unit is actually heating. Only explanation is that the heating element is cutting off prematurely, which can be the flood switch or the control. Called the homeowner and advised him those are the only 2 parts that can be responsible for this, and there isn’t a concrete way to verify. We would need to run cycles and watch and see if and when heat turns off, so we would need to replace control and flood switch Assy.
Tyler B.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived to install previously ordered part, replaced evap fan and tested properly. No leaks on site"
Al R.
DRYER WHIRLPOOL WED4616FW0 Arrived to inspect burning dryer smell and not starting.Confirmed the complaint and disassembled and found a grounded and failed element and a defective thermal fuse.Removed and replaced both.Reassembled and unit tested as designed.Job complete
Clif L.
ICE MACHINE WHIRLPOOL KUIC15NRXS2 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found full field system failure and circulation pump failure.
Jacob S.
MICROWAVE WHIRLPOOL WMH53520CS1 Arrived onsite for unit not heating. Tested unit. Found that the magnetron is not heating and blower fan is loud. Ordered parts. Rescheduled with customer. Need authorization from AHS; ordrng 1 W10561770 (capactr-mg) and 1 W10818686 (magnetron) and 1 W10830695 (motor-fan) and 1 W11256462 (diode) and 1 WP8206419 (interlock)
Andy B.
RANGE WHIRLPOOL WFC150M0EB2 Arrived on site for range cooktop on light staying on and right rear burner not heating properly. Tested and inspected unit and found failed switches. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time and
Jacob S.
WASHER WHIRLPOOL WFW9750WW02 Arrived onsite for unit giving error codes. Put unit in diagnostics. Got F28 & F34 error codes. Found that control board has gone bad. . No issues at this time. Job complete
Jonathan M.
RANGE JENN-AIR JGRP430WP02 "Arrived on site for range that had broken glass to install previously diagnosed parts. Inspected unit and work area. Found damage done to inner and outer door when trying to disassemble door. Spoke to customer about this damage and contacted the office for further instruction. They advised to contact tech line to document this issue. While waiting on the phone for tech line, the customer advised that the installers had also jerked the bottom rack to get it out and were wanting to know if there was damage done there. Inspected inner liner and found back right of liner dented and coating stripped from liner. I called Techline and spoke to Bruce SR# 7727603395. He video chatted our call and saw my findings. He advised that the damage done to the back of the liner is also damage to the frame.
Noah D.
DRYER WHIRLPOOL WED49STBW1 "Arrived on site to inspect dryer for seal broken, upon inspection found the previous seal had torn up paint as well when removing, resealed door so customer can use, ordering door. Office to reschedule ; ordrng 1 695737 (INSIDE DOOR )"
Brandon C.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for customer complaint of co leak, used co detector, when oven and cooktop was on for about 20 minutes, unit tested good. I did notice co detector was about 15 feet from stove. Unit is working as designed at time of service."
Scott M.
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for right front burner not heating . Will need to replace switch . Also ordering harnes if needed . Please call to set return .; ordrng 1 W11396691 (HARNES COOKTOP) and 1 WP3148953 (switch-inf) and 1 WP3149404 (switch-inf RIGHT FRONT )
Paul R.
REFRIGERATOR LG LFXS30726S/00 "Arrived onsite for a no cool refrigerator to possibly replace sealed system components. I found the compressor defective and not pumping refrigerant with the system fully charged,. I recovered the refrigerant and replaced the compressor. I added a low side service tap on the compressor. I installed a dyed drier. I replaced the main control and upgraded the software with a jig. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.76 oz’s of R134A. I tested the unit and it is working as designed. Call complete."
Clif L.
DISHWASHER GE GDF620HGJ5BB Arrived on site to diagnose a dishwasher that is not turning on at all. Found power getting to main control but unit nonresponsive. Main control will need to be replaced and return appointment; ordrng 1 WD21X24901 (CONTROL)
Kevin B.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and inspected refrigerator and found freezer temp is 14 degrees, fresh food temperature is 43 degrees, did not find any frost buildup on fresh food evaporator. No excessive frost in freezer.
Kevin B.
DISHWASHER MAYTAG MDB7959SHZ1 Arrived on site and replaced control board and drain pump again per tech line recommendation. After replacement drain will now operate normally. No water leaks from connections at time of service this is the second time the drain pump and control were replaced
Andy B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site and tested unit in diagnostics. Found control damper not loud and evaporator fan not loud and no ice buildup. Customer showed video of sound and found loose condenser rattling. Tighten and adjusted condenser coils. Tested unit and all operations are normal. No water leaks present at time of service.
Paul R.
DISHWASHER WHIRLPOOL KDTE104ESS2 "EJ Arrived onsite for a dishwasher not completing the cycle. Tested the system found the pump not priming correctly, no error codes. Replaced the pump and motor assembly. Tested the machine, machine works as designed, no leaks at time of service. Job complete."
James C.
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site and installed ice door and ice maker. Tested unit. Found unit working properly. Job complete
Brandon C.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site for customer complaint of ice maker falling off, found ice maker fell off mounting screws, I reattached ice maker, unit tested good."
Clif L.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher that is not cycling. Tested unit and found failed pump assembly. Replaced wash pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
David Z.
DISHWASHER KITCHENAID KUDS35FXSSA "Arrived on site to diagnose dishwasher that customer said had melted wires. On arrival found customer had mostly remove outer panel, exposing control. Removed outer panel and found control had melted, along with melting and shearing wiring harness wires. Found power wires were burnt and broken, as well as heater wires. Recommended repair to customer is to replace Control, Harness, Power Cable, Heater.
James C.
WASHER MAYTAG MHW5630HC0 Arrived on site and installed new drawer. Tested operation and found unit working properly. No water leaks at time of repair. Job complete.
Jonathan M.
DRYER MAYTAG MEDB835DW4 Arrived on site for dryer that’s wrinkling clothes and not drying properly. Inspected unit and work area. Placed unit in a normal cycle and tested temperatures. Unit vent was ranging between 126°F and 165°F. I called Techline and spoke to Steve SR# 7727647060. He advised the issue is with the venting because the vent goes into four 90 degree angles before it goes into the vent shaft to vent out of the side of the house. He state the restriction of airflow is causing their issue and is probably not helped with lint build up in that vent. Advised customer to clean vent and to shorten the venting. Call complete.
Al R.
DRYER AMANA NED4655EW1
Al R.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived to install previously ordered parts.Removed and replaced the POWER CONTROL and unit began operating as designed.All water lines were dry at the time of service.Job complete See Office notes
David Z.
REFRIGERATOR KITCHENAID KRSF505EWH00 "Arrived on site To diagnose refrigerator that was pooling water under shelves. Performed diagnostic and found RC drain was not draining. Water was running down under drawers.Disconnected RC drain line and used some wire to unclog, and blew line hesrd obstructions come out and line now flows as designed. All is working as intended with no water leaks found.
Scott M.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site ,replaced drain tube . Also replaced thermistor due to cracked housing and also put riviera in freezer door rails ( due to no rivets were in slides . No issues found with evap fan . No water leaks detected at time of service . Job complete"
Tyler B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived to install previously ordered parts, replaced motor and Impeller, and ice bucket and tested properly"
Paul R.
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 EJ Arrived on site for refrigerator not cooling. Tested the unit found that the fan is bad trying to turn both directions. Ordering the customer a evaporator fan part number is W11369036 MOTOR-EVAP. Sending routing tread a message saying we’ll need to reschedule with the customer it’s a psp item O in stock. ; ordrng 1 W11369036 (MOTOR-EVAP)
Luis M.
REFRIGERATOR AMANA MRT118FFFM01 "Arrived on site for no cool. Found leak at discharge tube,unit sucked in water and contaminated system. Replaced compressor,evaporator drier and repaired leak. Evaporator plugging at cap tube entering evaporator cut cap tube found brown muddy contamination in system
Lou S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher upper rack. Upon further inspection, I found that the wheels on the adjusters were breaking off and causing the rack to fall as well as the rack stops broken. Removed and replaced the adjuster kit and tested the unit. I found that the heating element was not showing 7-9amps and needs to be replaced. Also found a burnt spot on the element. I am ordering the element and two (2) rack stops and scheduled return service. No water leaks observed during service.I placed a ziptie at the end of the tracks to hold the upper rack in place until I can return to install new stops.; ordrng 1 W10518394 (heater) and 2 WPW10508950 (stop)s"
Noah D.
REFRIGERATOR LG LSC27950SB "Arrived on site to inspect fridge for not dispensing ice, replaced door per last visit and ice door did not open, ordering solinoid, office to reschedule ; ordrng 1 6421JB2002R (SOLENOID)"
Brandon C.
RANGE GE JS645SL3SS "Arrived on site for customer complaint of error code and oven not working. Found blower fan faulty, I replaced fan motor, unit tested good."
Lou S.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the lights on the water box and the FC section light not working. I removed and replaced the FC light and the unit is operating as designed. No water leaks observed during service, job completed."
Noah D.
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site to inspect range for high flames, upon inspection found the orifice for the gas type was the wrong size, instructed customer to have gas company change out orifice. Job complete"
Tyler B.
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived to install previously ordered parts. Removed and replaced the control and evap cover and tested properly
Noah D.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not heating upon inspection and testing found the oven heated correctly, no problems found. Instructed customer to read owners manual due to placement of racks. Complete"
Scott M.
DISHWASHER WHIRLPOOL DU1055XTSS2
Scott M.
DISHWASHER WHIRLPOOL DU1055XTSS2
Scott M.
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for LF error code . Ran diagnostics , found no water entering unit , valves would just hum. Replaced housing . Tested and calibrated washer . All checked normal . No water leaks detected at time of service . Job complete ."
Al R.
RANGE WHIRLPOOL WFE320M0EB2
Kevin B.
WASHER WHIRLPOOL CET9100GQ0 Arrived on site and inspected washer/dryer combo and found there is no 220 V plug installed on the upper dryer portion. A plug will need to be added in order to get power to the dryer. Also found there is no 220 V outlet behind the unit and this will also need to be corrected by an electrician. Job complete
Brandon C.
COOKTOP GE PGP943SET2SS "Arrived on site for customer complaint of two burners not working, found burner heads needed cleaning, I cleaned burner heads, unit tested good."
Clif L.
DRYER BOSCH WTMC5521UC/06 Arrived on site to diagnose a dryer that will not turn on. Tested unit and found open thermal fuse. Reset thermal fuse and tested unit. Found all is functioning properly at this time.
Jonathan M.
DRYER WHIRLPOOL WHD5090GW0 Arrived onsite for dryer that is flashing an F01 code. Inspected unit and work area. Tested voltage going to unit and found 122.3 V across L1 to neutral and L2 to neutral. I found 205 V going from L1 to L2. Tested DC voltage going to UI and found proper voltage. Tested DC voltage to the MCU. Found improper voltage. Tested unit in service diagnostics and found the unit flash the F01 when it came to the motor circuit test. Tried to spin the basket by hand and found it hard to turn on one side once it made a full revolution. Ordering control for F01 code and ordering motor and blower wheel just in case additional parts are needed. ; ordrng 1 W10425277 (wheel) and 1 W11088562 (motor-drve) and 1 W11239098 (cntrl-elec)
Kevin B.
REFRIGERATOR WHIRLPOOL WRF535SWHV02 "Arrived on site and found refrigerator is not cooling, inspected compressor and found it is cool to the touch and found 120 V at harness to start device . Replaced start device and compressor is now running. No water leaks from connections at time of service, job complete"
Jacob S.
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived onsite for unit. Not cooling or freezing. Found a sealed system issue submitted sealed system check list, and customer would like to get a new UI control. Ordered part. ordrng 1 W10276644 (compressor) and 1 W10878991 (cntrl-elec) and 1 WPW10143759 (dryer) and 1 WPW10443217 (valve)"
Tyler B.
REFRIGERATOR KITCHENAID KUDF204ESB "Arrived to install previously ordered parts and inspect unit shutting off. corrected and replaced slides and rails and tested properly"
Lou S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "arrived on site to inspect refrigerator freezer light not working. Upon arrival, customer advised that the unit is operating as designed and no services needed."
Wesley P.
WASHER WHIRLPOOL WTW7000DW1 Arrived onsite and found unit with clogged airtrap and offfblance. Corrected by clearing trap and balancing and instructed customer on repair and maintenance. All checks good