We serviced a
KITCHENAID OVEN
Model KOCE500ESS05
Near Austin, TX 78738
Leonardo
Job Details: 11/16/2021
Arrived on site to test unit for unit over heating. Test unit and found unit working correctly. No error codes unit preheated to 375.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near New Braunfels, TX 78130
Andrew
Job Details: 11/16/2021
Arrived on site to test unit for stuck bulb. Removed bulb and found socket was burnt. Replaced socket and tested but still not turning on. Needing control to fix issue. Office to reschedule. ; ordrng 1 W11552018 (Control)
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Buda, TX 78610
Jacob
Job Details: 11/16/2021
"Arrived onsite for unit not spinning. Tested the unit and heard the noise from the motor but would not spin. Up in further inspection, found that the motor was locked up. Replaced the motor. Tested the unit. Unit tested good. No issues at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/16/2021
"Arrived on site for customer complaint of unit making a noise, found condenser fan blade hitting a piece of tape, I removed the tape, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFE510S0HS1
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/16/2021
Arrived on site for range oven not heating. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found F9-E0 miswired. Gained access to terminal block and found L2 burnt from terminal block. Informed customer of fault. He stated that he is electrician and would repair unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Harker Heights, TX 76548
Tyler
Job Details: 11/16/2021
Arrived on site for refrigerator leaking water. Upon arrival confirmed complaint. After inspection of all previous repairs I found no errors or issues. After further inspection found two causes of leaking. Found water leaking from liner in rc compartment. Also found evidence of drain line in FC collapsing after trying to clear line. Due to liner/insulation failing unit cant be safely repaired at this time. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near Georgetown, TX 78626
Jimmy J.
Job Details: 11/16/2021
"Arrived on site for Range, Pop noise/flash in oven. Customer stated they saw a flash from the rear of the range when it sparked. Pulled out range and removed rear cover that shields wire block. Found all three bolts were never tightened down. Tightened down all three bolts and used electrical tape to cover the damaged wire. Wire was not exposing a group of wire threads, just one single wire thread that made the flash and pop. Once nuts were secured onto block I tested the range by preheating oven to 350. At the same time I turned on all the range elements to use all possible voltage to ensure block wiring would not fail again. Range preheated as designed. Turned on broil to test and broil element glowed bright. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Pflugerville, TX 78660
Wesley
Job Details: 11/16/2021
Arrived onsite and found unit is not heating. Advised customer that magnetron capacitor and diode would be needed. Repaired unit. All checks good. Advised customer on repair.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM3
Near Killeen, TX 76549
Al
Job Details: 11/16/2021
Arrived back on site to install previously ordered control and sump/ motor. Removed and replaced and unit tested properly without any issues. Customer satisfied. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78757
David Z
Job Details: 11/16/2021
"Arrived on sore top to follow up on sealed system repair for refrigerator losing cool. On arrival could hear compressor sounded weak, and was scalding hot. Checked pressure and found 45psi at time of tap. Evacuated Freon and replaced compressor and drier. Vacuumed unit and verified vacuum held for 15 minutes. Charged to 5oz R134. Tested unit and verified cooling and proper operation. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Burnet, TX 78611
Cliff
Job Details: 11/16/2021
Arrived on site to diagnose a washer that is not cycling properly. Found faulty inlet valve and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Seguin, TX 78155
Andrew
Job Details: 11/16/2021
"Arrived on site to test unit for dented tub. Found top right corner completely dented and panels separated. Replaced tub, tested unit, unit working as designed. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78747
Luis
Job Details: 11/16/2021
"Arrived on site. Replaced fresh food door,nameplate and plugs checked door seal good"
We serviced a
MAYTAG DRYER
Model MED8230HC0
Near Austin, TX 78738
Kevin
Job Details: 11/16/2021
"Arrived on site and inspected dryer and found steam valve does not have any incoming water. Could not find any reason why dryer would be leaking water. Confirmed airflow to the exterior is good, took one picture of airflow meter no-fault Found with Dryer at this time, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Killeen, TX 76542
Al
Job Details: 11/16/2021
"Arrived on site and inspected washer not agitating. Per Technical Service Pointer #: W11531483 the issue is with the actuator. Used truck stock actuator W10913953 to correct the issue. Tested the unit and unit tested as designed. Job complete, Customer satisfied."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hutto, TX 78634
Tommy
Job Details: 11/16/2021
Arrived onsite for ice maker not making ice found unit frozen in door spoke with customer on defrosting process for her water line clear.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Cedar Park, TX 78613
David S
Job Details: 11/16/2021
Arrived on site to install previous diagnose line. I installed the water valve to filter line. I reassembled the unit and tested it. It is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, TX 78130
Robert
Job Details: 11/16/2021
Arrived on call for complaint of freezer door not closing properly. Checked gasket and found the top right corner not sealed. Used heater to warm gasket and set. No leaks detected at time of service.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS04
Near Austin, TX 78738
Leonardo
Job Details: 11/16/2021
Arrived on site to test unit for noise. Replaced upper and lower blowers test unit and unit test good at This time. Customer will try cooking on it job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAW04
Near Austin, TX 78744
Scott
Job Details: 11/16/2021
"Arrived on site for light out in fridge . Found freezer led module failed . Replaced module, lights are now functioning properly . No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID OVEN
Model KEBS278SSS00
Near Austin, TX 78731
David Z
Job Details: 11/16/2021
"Arrived on site to diagnose oven that had stopped in the middle of a back cycle before, and also had to be restarted. Unit is also showing an F2E1 error at times. Checked controls and wiring to unit and found no damaged or failing wires. Talked with CS about repair since the keypad / membrane is discontinued and the likely cause of the F2E1. We agreed that a replacement of the Ui should solve any bake logic and cycle issues, and may also resolve the F2E1. I spoke with the customer and let him know that by replacing the Ui we have replaced the only part that can cause the logic issues, and that they will still likely get the F2E1 error. This is the only repair we can do to resolve.
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS2
Near Robinson, TX 76706
Jonathan M
Job Details: 11/16/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced recirculating pump and tested the unit. Found the unit began to fill with water at the beginning of a nice making cycle. However, the water flow was extremely low and would not fill the reservoir. I removed the filter and still had the same result. Replaced the water valve and tested the unit again. The unit began to fill and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Kyle, TX 78640
Brandon
Job Details: 11/16/2021
"Arrived on site for customer complaint of unit over producing ice, found failed ice maker, I replaced ice maker, unit tested good."
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Austin, TX 78737
Leonardo
Job Details: 11/16/2021
Arrived on site to test unit for no power. Test unit and found unit not getting voltage. Pulled unit out and found melted wirenut at junction. Advised customer to get an electrician to correct voltage coming on. . Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Taylor, TX 76574
Tommy
Job Details: 11/16/2021
Arrived onsite for slow ice production. Upon arrival found ice production was not issue at hand but it was ice door not sealing all the way. Ordering ice door.; ordrng 1 W11423784 (Ice door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Pflugerville, TX 78660
Wesley
Job Details: 11/16/2021
Arrived onsite and replaced the heater. Unit is now operating as designed. Advised customer on design and use and care principles.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Marion, TX 78124
Andrew
Job Details: 11/16/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near New Braunfels, TX 78132
Robert
Job Details: 11/16/2021
Arrived on call for complaint of not making ice. Found the valve and switch good thermostat on icemaker bad. After replacing the ice maker filled with water.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78130
Andrew
Job Details: 11/16/2021
"Arrived on site to sealed system repair. Replaced RC evap, system held vacuum for 20mins. Charged system to specs. Evaps developing ideal frost patterns. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Austin, TX 78723
Matthew
Job Details: 11/16/2021
Arrived onsite to replace damaged door handle. Replaced handle. Tested unit and unit is functioning properly. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MTB2656DEW
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/16/2021
"Arrived on site for customer complaint of unit not cooling, found defrost issue
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM8
Near Seguin, TX 78155
Andrew
Job Details: 11/16/2021
"Arrived on site to test unit for UI not illuminating and drawer issues. Customer stated unit has been working correct for a couple days. UI receiving proper voltage. Recommend replacing UI, control and drawer parts. Spoke with SR and verified LV board for UI is not available but if UI kit is ordered board would be included. Need autho for control, UI kit and drawer parts. Office to reschedule. ; ordrng 1 WPW10671238 (Center rail) and 1 W11197396 (Rails) and 1 W10740217 (UI kit)"
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near New Braunfels, TX 78132
Robert
Job Details: 11/16/2021
Arrived on call for complaint of not drying properly. Customer had just finished a load of towels and it had dried properly and completely. Recommend larger loads of laundry.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Pflugerville, TX 78660
Wesley
Job Details: 11/16/2021
Arrived onsite and found dryer operating with blown fuse. Completed repair. Unit is now operating as designed. Advised customer on the repair. Also advised on a few other maintenance issues.
We serviced a
WHIRLPOOL FREEZER
Model WRS325FDAM04
Near Austin, TX 78741
Scott
Job Details: 11/16/2021
"Arrived on site for led lights out . Found freezer module had failed . No water leaks detected at time of service"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78754
Wesley
Job Details: 11/15/2021
Arrived onsite for stripped block lug. Used new block to repair stripped block lug. Unit is now operating as designed. Advised maintenance on repair.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/15/2021
Arrived on site for dryer not stopping. Inspected unit and work area. Verified failure and found failed timer. Removed timer and installed new. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Round Rock, TX 78681
David S
Job Details: 11/15/2021
Arrived on site to install previous diagnosed part. I removed the damaged tub and replaced the tub and the water inlet assembly. I reassembled the unit and tested it. It is now working with no leaks. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
David S
Job Details: 11/15/2021
"Arrived on site for dishwasher not cleaning. I inspected the unit and work area. I put the unit into diagnostics and found fault codes F4e3 wash motor running f7e1 no heat. I put the unit through a diagnostics cycle and found the wash motor not activating, I could feel the motor humming but no pumping. I spoke to the customer about needing a new sump and motor.C
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2-02
Near Jarrell, TX 76537
Cliff
Job Details: 11/15/2021
Arrived on site to diagnose a dryer that is making unusual noise. Found shafts for rollers not cleaned during previous repair causing new roller to squeak. Cleaned and lubricated shafts and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78626
Tommy
Job Details: 11/15/2021
Arrived onsite for refrigerator making noise in fc grinding. Upon arrival found unit fc light died unit evap frosted over. Checked thermistor at control found control misreading. Ordering control motor evap and unit module fc light. Office to reschedule upon receiving.; ordrng 1 W10695459 (Module)
We serviced a
WHIRLPOOL RANGE
Model KGRS505XSS05
Near Austin, TX 78737
Kevin
Job Details: 11/15/2021
"Arrived on site and inspected range and found both bake burners are operating properly. Preheated top oven and found when temperature reads 350 on display it is actually 425 in oven, took 1 picture. Oven coasted to 445 before turning off bake burner. Recommended replacing temperature sensor for top oven at least. ; ordrng 2 WP7430P044-60s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ00
Near Round Rock, TX 78665
Tommy
Job Details: 11/15/2021
Arrived onsite for refrigerator ice maker container stuck. Upon arrival tried using heat gun to thaw out ice container used phone camera and found unit was deeply thawed in and would require defrost then unit container would be able to be removed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hewitt, TX 76643
Tali W
Job Details: 11/15/2021
"On site for dish washer not drying. In diagnostics, found F7E1 no heat. Found heating element open. Ordering heater.Office to reschedule. ; ordrng 1 W10518394 (Heater)"
We serviced a
GE REFRIGERATOR
Model GFE28GMKMES
Near Georgetown, TX 78626
Lou
Job Details: 11/15/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve. Vacuumed the system and pressures held good. Installed 5oz of R134a refrigerant and monitored pressures. Tested in diagnostics and the unit is operating as designed. Recommended that the customer allow the unit 24 hours to fully cool. No water leaks observed during service, job completed."
We serviced a
GE WASHER
Model GTW330ASK4WW
Near Luling, TX 78648
Andrew
Job Details: 11/15/2021
"Arrived on site to replace gearcase, shifter, clutch, pulley, belt and drive motor from previous diagnosis. Verified gearcase was needed. Replaced parts, tested unit, unit working as designed. Found drain pipe was backing up preventing unit from draining properly. Customer stated they have been having issues with drain backing up. Advised customer drain issue needs to be addressed for unit to work properly. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78130
Andrew
Job Details: 11/15/2021
"Arrived on site to replace dispenser motor from previous diagnosis. Replaced motor, tested unit,unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Harker Heights, TX 76548
Tyler
Job Details: 11/15/2021
"Arrived on site for dryer making noise. Upon arrival confirmed with customer the complaint given. Ran a few tests but couldnt replicate noise as loudly as customer stated it could get. Disassembled unit in its entirety and found rollers, idle pulley, Motor/blower. Found evidence of different foreign objects in blower assembly. Also found unit heating as designed but found evidence of clog within venting of home. Instructed customer to get a dryer vent cleaning done ASAP to prevent any further issues with dryer. Also instructed customer on possible causes of noises. Unit is functioning as designed at time of service. Call complete"
We serviced a
GE WASHER
Model GTWN2800D0WW
Near Wimberley, TX 78676
Jacob
Job Details: 11/15/2021
Arrived onsite for unit making noise during spin cycle. Opened up the unit and noticed what looked to be some pile and water mixture underneath the gear case at the bottom of the unit. Tried to take apart the spanner nut from the top and spanner nut would not move. Ordered all parts as unit needs to be re built. Needs authorization before returning. Office to reschedule.; ordrng 1 REQUEST (2HR) and 1 REQUEST (2MAN) and 1 REQUEST (AUTHORIZATION ) and 2 WH02X1194 (SCREW)s and 1 WH02X1195 (ring split) and 1 WH02X1199 (washer hub) and 4 WH02X1201 (SCREW)s and 1 WH38X10019 (washing machine shaf) and 1 WH45X10112 (washing machine tub) and 1 WH45X20473 (washer tub assembly)
We serviced a
GE WASHER
Model WCVH4800K2WW
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/15/2021
"Arrived on site for customer complaint of unit not completing cycles, found door lock clicking and not engaging all the time, ordering door lock. ; ordrng 1 WH10X10008 (Door lock)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48QMB01
Near Wimberley, TX 78676
Jacob
Job Details: 11/15/2021
"Arrived onsite for unit not cooling. Upon further inspection. Found that there was not an even frost pattern on the evaporator. ; ordrng 1 212643 (sealer-gum) and 1 W10841139 (compressor) and 1 WP2306094 (evaporator) and 1 WP2316878 (heater-pan) and 1 WPW10143759 (dryer)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78704
Scott
Job Details: 11/15/2021
Arrived on site for keypad error code . Checked all connections. Tenet has tried hard breaker reset . Range will need ui console also ordering control if needed. No gas leaks detected at time of service. Call to set return ; ordrng 1 W11029431 (Ui console) and 1 W11034208 (Control)
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Driftwood, TX 78619
Leonardo
Job Details: 11/15/2021
Arrived on site to test unit for burners not igniting and some burners flames to high. Test unit and found all burners had the incorrect orifice. Customer had unit converted to LP and the conversation was incorrect. Secured the orifices to the right burners test unit and unit test good job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Georgetown, TX 78628
Lou
Job Details: 11/15/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the UI and control panel failures, I removed and replaced the UI and control panel and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78738
Brandon
Job Details: 11/15/2021
"Arrived on site for customer complaint of gas leak, found gas leak coming from manifold, I replaced manifold, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Waco, TX 76707
Tali W
Job Details: 11/15/2021
"On site for washer not advancing after fill. In diagnostics, found F8E1 long fill. Cleared errors. Ran diag cycle. Found cold water not coming into unit. Removed cold water inlet hose and turned on valve at wall, no water came out of hose. Informed customer to call a plumber to fix water issue and that the unit wont advance through cycles due to using cold water during fill and rinse cycles. Reassembled. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Lou
Job Details: 11/15/2021
"Arrived on site to inspect dishwasher not secured. Upon further inspection, the tenant pointed out that the toeplate at the bottom of the unit was not secured with a retainer on the left side. I advised the tenant that I didnt have a retainer with me and they advised they were going to use a ziptie to secure it. Made contact with the owner and advised that the toeplate has no interference with the operations of the unit and they were good with using a ziptie to secure the toeplate. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near New Braunfels, TX 78132
Andrew
Job Details: 11/15/2021
"Arrived on site to test unit for not responding. Voltage to unit is correct. Console receiving proper voltage(5vdc). Replaced console, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Fort Hood, TX 76544
Al
Job Details: 11/15/2021
"Arrived on site to inspect washer with wires hanging. Confirmed the complaint and found the soak switch hanging from the left side of the dispenser drawer. Attempted to install the switch and it wouldnt stay attached properly. Ordering another switch, the bezel and will return with previously ordered parts. Needs more work.; ordrng 1 W11246872 (Switch) and 1 W11375989 (Bezel chrome shadow)"
We serviced a
KITCHENAID OVEN
Model KODE300ESS04
Near Austin, TX 78738
Brandon
Job Details: 11/15/2021
"Arrived on site to replace wire and control, after replacing, unit tested good.
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC0FS1
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/15/2021
Arrived on site for venthood making a rattling sound. Inspected unit and work area. Tested operation to verify failure. Removed venthood fan motor and found damper stuck in closed position. Assembled unit and tested operation and found motor unbalanced. Removed failed blower and installed new. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Austin, TX 78747
Kevin
Job Details: 11/15/2021
"Arrived on site and replaced water filter housing, customer supplied a new water filter and water line. Confirmed dispenser is working properly after installation, also cycled icemaker and it filled with water properly.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS0
Near Austin, TX 78704
Scott
Job Details: 11/15/2021
Arrived on site for oven not reaching temps over 190. Found unit set to Celsius as well as multiple oven liner parchment covering vent holes on bottom oven floor . Ran temp check after switching to Fahrenheit and removing lines. Temps checked normal.
We serviced a
KITCHENAID OVEN
Model KOST107ESS03
Near New Braunfels, TX 78132
Andrew
Job Details: 11/15/2021
"Arrived on site to test unit for not heating past 177. Upon arrival customer stated she has extended warranty on unit. Advised customer to contact extended warranty to have us dispatched. Customer stated she would pay to just have unit fixed. Found unit set to Celsius. Changed to Fahrenheit, tested unit to 350, unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78704
Scott
Job Details: 11/15/2021
"Arrived on site , replaced door panel. Also found ui control and door handle stud damaged . Ordering UI , stud and stud screw . No water leaks detected at time of service. Call to set return ; ordrng 1 W10316572 (Screw) and 1 W10195726 (Stud mounting) and 1 W10897417 (Ui control)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/15/2021
"Arrived on site for No Power - Not Operating - Top Load Washer. Placed in diagnostics and no error codes came on. Ran diagnostics component activation and drain pump cycle killed power to washer. Tested voltage at the wall and it was getting 120. Tested outlet and it was good. Checked drain pump connector and it was connected properly. Removed control and installed new control. Ran DLMS Calibration and upon starting I heard a poof and smelled electrical smoke. Removed cord from wall and inspected control and found drain pump and shifter connector charred. Checked resistance of drain pump and shifter/clutch and they were both out of range. Ordering a new clutch W10754448, control W11419171, lower harness W11568984, and drain pump W11396717 to return and complete the repair. . ; ordrng 1 W11396717 (Drain pump) and 1 W11568984 (Harness) and 1 W10754448 (Clutch) and 1 W11419171 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78744
Kevin
Job Details: 11/15/2021
Arrived on site and inspected dishwasher and found water is leaking from incoming water line connection to water source under sink inside cabinet. Took one picture of water leak location. Added some Teflon tape to connection and it appears this has stopped leaking. Builder representative is on site and he is aware of that waterline is not an orderable part and its considered an accessory. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Austin, TX 78741
Scott
Job Details: 11/15/2021
"Arrived on site for washer making a lot of noise . Found gearcase leaking oil and suspension failed . ordering gearcase clutch ,slider, suspension,wash plate . No water leaks detected at time of service. Call to set return ; ordrng 1 W11130359 (Suspension) and 1 W10752283 (Wash plate)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Georgetown, TX 78626
Tommy
Job Details: 11/15/2021
Arrived onsite for microwave making noise. Upon arrival found unit is operating as designed. Unit noise was flap for ventilation opening and closing as designed. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Round Rock, TX 78664
David S
Job Details: 11/15/2021
"Arrived on site for dryer not heating I inspected the unit and work area. I checked voltage at the wall and found it good. I gained access to the thermal fuse, exhaust thermistor and the heating element, they all checked good. I found the inlet thermistor open. I am ordering the thermistor fix kit to complete the repair.; ordrng 1 WP3391914 (Thermistor fix)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Smithville, TX 78957
Matthew
Job Details: 11/15/2021
Arrived onsite for dryer not heating properly. Upon arrival tested unit. Removed back panel to access components. Found cutoff faulty. Replaced cutoff and tested. Unit is functioning properly. Also noticed dryer vent not optimal. Recommended replacing duct with more rigid material and insuring line is clear. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Cedar Park, TX 78613
David S
Job Details: 11/15/2021
Arrived on site to install previous diagnose parts. I replaced the water valve and the belt. I tested the unit and it is working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WCG55US0HS00
Near Kyle, TX 78640
Kevin
Job Details: 11/15/2021
"Arrived on site and inspected range and found none of the cooktop burners are lighting properly. Burner caps do not fit this model, a new set will be needed to correct issue. Send new burner cap set directly to customer a technician is not needed to install them. Job complete ; ordrng 1 WPW10597129 (D2C Burner cap kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/15/2021
Arrived on site for dishwasher top rack broken and unit continues to shock customer when using it. Inspected unit and work area. Found unit not grounded at outlet ( see SD-picture). Informed customer that outlet will need to be corrected for us to safely service unit. Found UI overlay bubbling. Found top rack adjuster broken and will need to replace with kit. Office to schedule appointment when ETA is available on parts. ; ordrng 1 W10712395 (adjuster KIT) and 1 W10874377 (console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78749
Leonardo
Job Details: 11/15/2021
"Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but water not circulating. Found bad wash motor, replaced sump and motor test unit and unit test good no leaks present at this time job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL2
Near Austin, TX 78732
Brandon
Job Details: 11/15/2021
"Arrived on site to replace brackets and slides, after replacing, gasket is sealing properly,
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Kyle, TX 78640
Kevin
Job Details: 11/15/2021
"Arrived on site and inspected dishwasher and found saved error code 7/1 control has turned off power to heating element due to incoming water temperature. cleared issue by running a diagnostic cycle and heating element is working properly at the end of it. Discussed running hot water before starting cycle with homeowner and virtues of using rinse aid. Dishwasher is operating normally, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78744
Kevin
Job Details: 11/15/2021
"Arrived on site and inspected microwave and found Left Rear Center rack mount is loose. And this is causing rack to make contact with inner wall and it arcs during operation. After resetting mound recommended that center rack not be used and to further prevent issue, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Cedar Park, TX 78613
Justin
Job Details: 11/15/2021
"Arrived on site for a range not heating properly in the oven. Upon arrival the customer stated that the oven does not gain heat at all. I checked voltage at the wall and found it good. I gained access to the back of the unit. I ohmd out both elements and found the bake element open. I ohmd out the fuse and sensor, and both read good. This indicates just a bad bake element. I replaced the element and then preheat the unit. I found the unit now reaching preheat temps and running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78734
Brandon
Job Details: 11/15/2021
"Arrived on site to replace drip pan, after replacing, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KUDC10IXSS8
Near Driftwood, TX 78619
Leonardo
Job Details: 11/15/2021
Arrived on site to test unit for unit leaking from right side of the door. Test unit and found tub gasket completely off the tub. Replaced tub gasket test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW1
Near Driftwood, TX 78619
Brandon
Job Details: 11/15/2021
"Arrived on site for customer complaint of unit not completing cycles, found failed hot water valve, I replaced valve, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHGXML15
Near Killeen, TX 76549
Tyler
Job Details: 11/15/2021
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed prior diagnosis and found signs of oil around suction side of compressor. Found no refrigerant left in system. Replac3d compressor, uv drier, A.valve. Pulled vacuum then recharged system with 5.0oz of refrigerant per manufacture spec. Found psi lvls stable at 150/0 after 15 minute run time. equalized psi was 40 when off. Informed customer to give 24hrs to stabilize temps. Call complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near Austin, TX 78757
Taylor M
Job Details: 11/15/2021
"Arrived on site to diagnose cooktop with gas leaking from burners, upon arrival the customer informed me that the front left, right and center burners were tested by a gas service company and showed to be leaking gas while not in operation, I gained access and found that the burners are leaking between the valve and the orifice/spud via a soap solution to find gas bubbles, I am ordering the valves, tubing, orifice/spuds and returning with parts per safety, I spoke with Jessica and she provided me with SR#7732214401 as documentation. The office will schedule return service when the parts arrive. ; ordrng 2 W10597166 (Left front and right front orifice)s and 1 W10611441 (Center orifice holder) and 2 W10652710 (Orifice spud left front/right)s and 1 W10791073 (Spud center main) and 1 W10652706 (Spud center simmer) and 1 W10594392 (Left front valve) and 1 W10859922 (Right front valve) and 1 W11246817 (Valve center) and 1 W10566294 (Left front tubing) and 1 W10566299 (Right front tubing) and 1 W10566296 (Tubing center main) and 1 W10566297 (Tubing center simmer)"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near New Braunfels, TX 78130
Robert
Job Details: 11/15/2021
Arrived on call for complaint of noise. Found the tension pully cause of noise. Replace tension from repair kit
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near New Braunfels, TX 78132
Andrew
Job Details: 11/15/2021
"Arrived on site to test unit for excessive shaking and walking across floor. Ran diagnostics and unable to replicate issue. Suspension is good, tub bearing is good. Spoke with tech line and found no issues. Advised customer on proper loading procedures. Unit has been replaced for doing the same thing. Pedestal is the original one. Unit is perfectly leveled. No shipping bolts present, pedestal feet has rubber on. Pedestal is properly installed and not loose. No leaks detected. Job complete.SR#7732238273"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78738
Leonardo
Job Details: 11/15/2021
Arrived on site to test unit for unit leaking. Found unit leaking from front left side. Checked heating element and element test good. Removed front door panel and checked dispenser and vent gaskets all test good. Found unit leaning to the left making water come out front left bottom. Leveled unit correctly test unit and unit test good no leaks present at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Lago Vista, TX 78645
Justin
Job Details: 11/15/2021
"Arrived on site to install previously diagnosed parts. I installed the new control and tested the unit. I found voltage now going to the motor, but it still not running. Due to this I also installed the sump and motor. I then ran through a diagnostics cycle and found the unit running as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Bastrop, TX 78602
Matthew
Job Details: 11/15/2021
"Arrived onsite for washer not functioning properly and shaking violently. Upon arrival put unit in diagnostics and found F7E1 basket speed fault and F7E7 unable to reach target RPM. Inspected underneath unit and found unit had shaken so much that the cam pulley and belt came loose. Called NEW tech line for assistance. Spoke to David. Looked over history and parts. Explained issues and believes that the basket may be out of round or gearcase shaft may be bent. Being that basket was replaced already by previous company, would need approval to replace basket again. Requesting AUTHO for basket, gearcase, cam and belt. Office to reschedule ; ordrng 1 W10752719 (basket)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76504
Cliff
Job Details: 11/15/2021
Arrived on site to replace previously ordered parts for washer. Replaced inner basket and no other components needed. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Killeen, TX 76543
Al
Job Details: 11/15/2021
"Arrived back on site to install previously ordered parts. Installed the control, UI and thermistor. Reassembled and unit tested properly. Job complete"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF7A
Near Waco, TX 76710
Tali W
Job Details: 11/15/2021
On site for dishwasher displaying ER code and not going through wash cycle. Found keypad shorting causing unit to not allow for any cycle selections. Replaced keypad assy. Tested. Unit functioning as designed. Call complete.
We serviced a
MAYTAG DRYER
Model GEQ9800LW0
Near Killeen, TX 76549
Tyler
Job Details: 11/15/2021
"Arrived on site for dryer not heating. Upon arrival confirmed complaint. Upon further disassembly I found element grounded, and both high limit and cutoff off also shorted. Replaced both thermostat with (279769) kit and element. Reassembled and tested unit. Found dryer heating as designed. Call complete"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Temple, TX 76502
Cliff
Job Details: 11/15/2021
Arrived on site to diagnose a range with a broken panel. Found ui glass cracked and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10877769 (Control panel)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26RLECS9
Near Killeen, TX 76549
Tyler
Job Details: 11/15/2021
Arrived on site for refrigerator not turning on. Upon arrival customer stated they had recently tried a new start device thinking it would help a day before arrival but wanted unit inspected for any other failures. Unit was running and cooling while on site. Found temps in FC reaching 3 degrees. Found compressor and both fans running as designed. Rc temp at 38 degrees. Unit appears to be running as designed at time of service.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Killeen, TX 76549
Al
Job Details: 11/15/2021
"Arrived on site and inspected washer screeching noises during spin cycle. Confirmed the complaint and, called the office and confirmed the P&L. Removed and replaced the gearcase, cam, actuator, belt. Reassembled and unit tested properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Killeen, TX 76542
Tyler
Job Details: 11/15/2021
Arrived on site for washer bounding and banging around laundry room. Upon arrival confirmed complaint but found no errors in diagnostics. Upon further inspection I found during manually spinning drum that unit was showing resistance while rotating. Removed rotor and stator and found same reasults with tub. Also found signs of rust around stator. Will need office to reschedule once Availability of parts is known. Documented complaint with techline sr#7732197211. ; ordrng 1 Cnote (Need autho for 2man front load washer repair) and 1 W10921994 (Tub asm) and 1 W11261207 (Stator) and 6 W11035597 (Stator screws)s and 1 W10916241 (Rotor) and 1 W10797525 (Rotor screw)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Hewitt, TX 76643
Tali W
Job Details: 11/15/2021
On site for dryer only running 5 min then shutting down. Found sensor harness open andnot detecting the dampness of clothing when testing with damp cloth. Replaced sensor harness and tested. Unit now functioning as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model GFE28GELFDS
Near Lago Vista, TX 78645
Justin
Job Details: 11/15/2021
"Arrived on site for a refrigerator with LEDs not working properly in the refrigerator compartment. Upon arrival the customer stated they had another service company come out for the same issue, and they replaced the door switches. They stated this temporarily worked. I ohmd out all LEDs, and door switches. All ohmd out good. I gained access to the control and found at connection P14 from pins 6 to 7 the LEDs were getting 31VDC. This is way to high. I installed the control and nothing changed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X16DW06
Near Georgetown, TX 78626
Tommy
Job Details: 11/15/2021
Arrived onsite for freezer buzzing noise upon arrival found unit compressor extremely hot and rattling. Ordering sealed system.; ordrng 1 W11209866 (Compressor) and 1 W11209261 (Evap) and 1 WPW10143759 (Drier)