We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78717
Scott
Job Details: 03/14/2022
"Arrived on site for spray arm had fallen off . Found upper adjusters on right side broken . Also ran diagnostics . Got 4-3 and 7-1 error codes . Wash motor not running at all. Quoted for sump and motor and adjuster kit . . No water leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW97HEXL2
Near Austin, TX 78723
Tyler L
Job Details: 03/14/2022
"Arrived on site for complaints of detergent not being released. Ran tests and found dispenser motor not moving into the correct position. All other checks good. Quoted customer 346.42 after taxes for new switch motor, and the accepted. Installed new switch and tested with customer. Detergent being released now. Collected payment. No water leaks detected, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Austin, TX 78703
Matthew
Job Details: 03/14/2022
Arrived onsite to replace previously diagnosed parts. Replaced noisy compressor. Ran 100 psi nitrogen to system and did not see signs of leaking. Ran vacuum and pressure held. Charged with 4.5 oz. equalized abut 70-75psi. Ran unit and compressor is functioning. Pressure at 0 and 120 psi. Notified customer to place a bottle of water in freezer compartment and monitor 48 hrs before placing food product in unit. Customer will monitor. Job complete
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Austin, TX 78724
Tyler L
Job Details: 03/14/2022
"Arrived on site for complaints of display not working correctly. Customer stated that when trying to use, the screen will lock him out. Installed new control and tested. Tested oven by setting to 350 and monitoring, and tested the stovetop as well. No issues at this time, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78744
Leonardo
Job Details: 03/14/2022
Arrived on site to replace door. Replaced door test unit and unit test good job complete
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ
Near New Braunfels, TX 78130
Noah D
Job Details: 03/14/2022
Arrived on site to inspect unit for not heating the inner parts of front left and right burners. Upon inspection found the units switches are infested and causing the shorts. Took picture and instructed customer on how to proceed. Complete
We serviced a
WHIRLPOOL OVEN
Model WOC54ECOHS04
Near Austin, TX 78747
Leonardo
Job Details: 03/14/2022
Arrived on site to test unit for unit not turning off when doing cook timer. Test unit and found customer not selecting the correct setting when putting cook timer on. Showed customer hot to set the cook timer test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04MM
Near New Braunfels, TX 78130
Noah D
Job Details: 03/14/2022
"Arrived on site to inspect unit for frosting in the freezer, upon inspection found the units top gasket not sealing normally. Checked frames for freezer door and found no issue, bar between gears was straight. fluffed out gasket and it sealed normally. Heated the gasket till it sealed normally. Instructed customer to repeat process to prevent issue. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Buda, TX 78610
Leonardo
Job Details: 03/14/2022
Arrived on site to test unit for unit not heating. Test unit and found high voltage damaged. Replaced magnetron capacitor and diode. Test unit and unit heating correctly job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Austin, TX 78732
Brandon
Job Details: 03/14/2022
"Arrived on site for customer complaint of unit over heating, felt torn off, and long cycle times. I found drum felt torn off completely, found no error codes in diagnostic mode, instructed customer to have vent cleaned, I am ordering drum and bringing all necessary parts to ensure job is completed next visit. ; ordrng 1 Cnote (Office to reschedule) and 1 W10545923 (Drum)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Niederwald, TX 78640
Leonardo
Job Details: 03/14/2022
Arrived on site to test unit for door making noise when opening and closing. Test unit and found hinges hitting insulation. Secured the hinges correctly test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Austin, TX 78732
Brandon
Job Details: 03/14/2022
"Arrived on site for customer complaint of error codes, and unit not working, found error codes F1E0 and F3E0, I gained access to control, found control and areas of oven had mice droppings and signs of infestation. Informed customer and showed customer my findings, took pictures, customer is taking back to retailer since this was a floor model item."
We serviced a
GE DISHWASHER
Model PDWF880R10SS
Near Austin, TX 78732
Brandon
Job Details: 03/14/2022
"Arrived on site for customer complaint of unit leaking, found leak coming out of sump inlet, also found detergent cap not creating a seal and leaking, as well as gasket, ordering all parts. ; ordrng 1 WD18X10026 (Sump inlet) and 1 WD12X10282 (Cap)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near New Braunfels, TX 78130
Noah D
Job Details: 03/14/2022
"Arrived on site to inspect unit for not heating normally and causing a gas smell. Upon inspection found the unit working normally but did have a bit of a smell when in use. The element lit normally and I smelled nothing out of the ordinary. Checked all functions all found no issue, cleared error codes. Tested to 300. Complete"
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Austin, TX 78748
Andrey
Job Details: 03/14/2022
"Arrived on site to replace previously diagnosed heating element, replaced element, tested unit, unit now running as designed, job complete"
We serviced a
GE DISHWASHER
Model GDF520PGD4BB
Near Bastrop, TX 78602
Jacob
Job Details: 03/14/2022
"Arrived onsite for unit not cleaning properly and not getting hot to dry the dishes. Checked the heating element and heating element checked good. Tested the unit in a Cycle and unit was washing with no problems. Let customer know that jet dry will need to be used to help dry better with the he dishes and because the unit is a plastic tub that the process will not be the best, and as far as washing that the dishes may need to be placed in different ways to help with the water spraying the dishes to clean better. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Killeen, TX 76542
Tyler
Job Details: 03/14/2022
Arrived on site for washer leaving wet close the end of a spin cycle. Upon arrival confirm complaint but found no errors in diagnostics. After further inspection found that the cause of the issue was due to the slider magnet breaking free from the slider itself. After replacing the slider I reassembled and tested the unit on a fill agitation drain and spin cycle and found unit could fully function in cycle through all settings with no odd noises or failures from the gear case. Inform customer that washer is ready for use at this time with no signs of leaking and instructed customer to let us know if anything new were to happen. Call complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Round Rock, TX 78681
David S
Job Details: 03/14/2022
Arrived on site for ice machine not working. I inspected the unit and work area. I found the reservoir empty. I out the unit into diagnostics and tried to fill it. I found the valve receiving power but not opening. I replaced the inlet valve and retested the unit. It is now working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fort Hood, TX 76544
Tyler
Job Details: 03/14/2022
Arrived on site for washer not functioning correctly. Upon arrival confirmed issue and found an F7E6 error code indicating a speed sensing fault in the motor circuitry. After further inspection found that unit had the recall styled actuator from the 2021 models. Replace the actuator with the part required for that unit then reassembled and tested washer and found unit fully functioning as designed and able to go to fill agitation drain and spin as designed with no leaks during repairs. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM3
Near Lago Vista, TX 78645
Cliff
Job Details: 03/14/2022
"Arrived on site to diagnose a dishwasher that is leaking. Customer said they are having suds leak out of the unit during wash cycles. Advised customer not to use soap with dawn as an additive, as they have a water softener and this combination will cause excess sudsing and leaking. No further repairs needed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Round Rock, TX 78681
David S
Job Details: 03/14/2022
"Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found fault codes F9e1 not draining, f7e1 was motor fault, fae2 vent wax motor. I ran a diagnostics cycle and found the unit filling with water, draining, and the heating element coming on. I found the motor receiving voltage but not pumping. I am ordering the sump and motor, along with the vent motor. The office will reschedule when we have eta on the parts.; ordrng 1 W11416362 (Sump assembly) and 1 W11414073 (Vent motor)"
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Harker Heights, TX 76548
Tyler
Job Details: 03/14/2022
"Arrived on site for dryer not turning on. Upon arrival confirmed issue and found that breaker was tripped not allowing a stable 240 V connection to go to the dryer. After further testing in the dryer I was able to narrow down that the element and all heating hardware as well as timer and PTS were all functioning within manufacturer specs however I did find the door switch was failing to pass an ohm or continuity test. After calling customer 23.38(part)+174.75(labor)+tax= $214.48 for cost of repairs, customer approved and I replaced door switch, restored power, reassembled and tested dryer. Found it fully heating/operating as designed. Call complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Austin, TX 78738
Brandon
Job Details: 03/14/2022
"Arrived on site for customer complaint of unit not cooling properly, found freezer at 33 degrees and RC at 37 degrees. I gained access to freezer evaporator, found weak frost pattern, found sealed system leak. Spoke with CS, ordering filter drier w/dye and compressor. ; ordrng 1 5304520946 (Compressor) and 1 WPW10143759 (Filter drier) and 1 Cnote (2 hour job/office to reschedule) and 1 Cnote (SS tech) and 1 Cnote (Auth)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Austin, TX 78754
Brandon
Job Details: 03/14/2022
Arrived onsite for a refrigerator that is rocking badly. I found the back left corner of the chassis crushed like it had been dropped off the back of a truck. Took a photo of the damage. I called techline and explained findings to Steve SR#7733179139. Steve documented and had me call the Trade Partner Team. Spoke with Tiffany SR#7733179175. Unit is getting put in for less than 30 day non repairable damage replacement and someone will contact the customer between 48 to 72 hours. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Belton, TX 76513
Kimo
Job Details: 03/14/2022
Arrived onsite for cooktop with broken knob. Upon inspection I found left rear burner knob broken I replaced knob and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Belton, TX 76513
Kimo
Job Details: 03/14/2022
Arrived onsite for washer not washing. Upon inspection I found the lid latch was not actuating properly. I replaced it and tested unit and found unit operating as designed no leaks at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED6400SB1
Near Temple, TX 76502
Kimo
Job Details: 03/14/2022
Arrived onsite for dryer not operating. Upon inspection I found unit showing f1 code for control failure. I found that the unit was wired incorrectly see pix. I am ordering 1x control and rescheduling for 03/18/22; ordrng 1 WPW10111616In (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Austin, TX 78732
Brandon
Job Details: 03/14/2022
"Arrived on site for customer complaint of noise and not cooling, found failed start device, ordering start device. ; ordrng 1 W11350837 (Start device) and 1 Cnote (Office to reschedule) and 1 Cnote (Start device part number from SM isnt pulling up on marcone)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Temple, TX 76502
Kimo
Job Details: 03/14/2022
Arrived to install properly diagnosed pats. Upon arrival I installed new control panel and UI. The tested unit and found unit operating as designed no leaks at time of service.job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LTAXVL00
Near Temple, TX 76502
Kimo
Job Details: 03/14/2022
Arrived onsite for refrigerator leaking water. Upon inspection I found evap drain tub clogged causing melt water to flow into the freezer and freeze at the bottom I cleared tub and removed ice from the unit and tested the drain and found water flowing out of unit as normal. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Temple, TX 76502
Kimo
Job Details: 03/14/2022
Arrived onsite for refrigerator not cooling in the fc. Upon inspection I found that the evap fan was not operating. Office to reschedule.; ordrng 1 W10889841 (Evap fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Temple, TX 76502
Kimo
Job Details: 03/14/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed new coupling and chute. And tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Leander, TX 78641
David S
Job Details: 03/14/2022
"Arrived on site for center burner being too low. I inspected the unit and work area. I found the center burner having a partial flame. I replaced the burner and adjusted the valve as high as it will go, per customer request. The burner is set as high as it can be and still light reliably. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Leander, TX 78641
David S
Job Details: 03/14/2022
Arrived on site for bake not igniting. I inspected the unit and work area. I found the bake ignitor not responding but the broil coming on when calling for bake. I replaced the ignitor and the dispenser board. I reassembled the unit and tested it. It is now working as designed. I found the range outlet connected to kitchen outlet breaker instead of its own dedicated breaker. I recommend the customer have the home builder come out and put it on its own break. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Liberty Hill, TX 78642
David S
Job Details: 03/14/2022
Arrived on site for range steam issue. I inspected the unit and work area. I found the oven gasket flat. I corrected the gasket. I found the bake element lighting properly. I found the broil only partially lighting. I am ordering the broil burner. I spoke to the customer about how this unit vent and I recommended using the vent hood fan every time they run the oven. Reschedule for Friday 3/18/22.; ordrng 1 WP8054078 (Broiler burner)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Andice, TX 78628
David S
Job Details: 03/14/2022
Arrived on site to install new adjusters. I removed the damaged ones and replaced them with new. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Leander, TX 78641
David S
Job Details: 03/14/2022
Arrived on site for washing machine squeaking. I inspected the unit and work area. I found the belt slipping on the cam pulley. I replaced the belt and cam. I tested the unit and found it working properly. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Leander, TX 78641
David S
Job Details: 03/14/2022
"Arrived on site for top rack rolling out of dishwasher on its own. I found the unit tilted forward. I found the tile not finished under the dishwasher, causing the feet to slide back making the unit tilt forward. I moved the unit forward, and secured it in place so the feet firmly site on the tile. I recommend the customer have the tile finished underneath the dishwasher. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lago Vista, TX 78645
David S
Job Details: 03/14/2022
Arrived on site for dishwasher not drying the dishes. I inspected the unit and work area. I found no fault codes. I found the unit leaning forward. I leveled the unit. I ran a diagnostics cycle and found the unit working as designed. I advised the customer to run a normal cycle with high temp wash and heated dry. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Leander, TX 78645
David S
Job Details: 03/14/2022
"Arrived on site for wall oven not heating properly and the timer not working under ten minuets. I set the unit to 350 on bake, and preformed a temperature test. I set the timer for 5 minuets. I found the timer and the cook time working on different times below 10 minuets. I found the oven temp 20 degrees low. I recalibrated the oven and retested it. It is now cycling as designed. I spoke to the customer about the timer for the wall oven. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD00
Near Holland, TX 76534
Kimo
Job Details: 03/14/2022
"Arrived onsite for refrigerator not cooling. Upon inspection I found that the compressor was not running due to a failed start device. I also found that the condenser was clogged with lint and dust. I installed new start device from van stock, WPW10189190 and tested unit and found unit operating as designed.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Marcos, TX 78666
Andrey
Job Details: 03/14/2022
"Arrived on site to test unit for all igniter clicking, customer stated that when they came back home the whole house was smelling like gas, fire department was called out and unit was red tagged, turned gas back on checked all possible leak points, no leaks present, all burners ignited with no delays, called tech line and presented my findings, no parts was recommended for replacement Received Sr#7733178911, customer only spoke Hispanic, had LC explained to her the results of our findings, and possibly the unit was bumped and turned knob just enough to release gas, provided customer with whirlpool customer service number, at this time unit is running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near San Marcos, TX 78666
Andrey
Job Details: 03/14/2022
"Arrived on site to test unit for tripping breaker, tested unit found that the breaker will not reset, unplugged vent, the breaker still will not reset, the issue thats present is not related to the vent hood but a short in outlet or power lines, showed to customer that the unit is completely isolated, and the issue is still there, advised customer to cal a good electrician to figure this out, job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near San Marcos, TX 78666
Andrey
Job Details: 03/14/2022
"Arrived on site to test unit for gas leak, tested unit found gas leak at flex pipe and unit connection, tightened connection, used bubble solution on all possible leak points, did not detect any more leaks, job complete"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS4
Near Jonesboro, TX 76528
Jonathan M
Job Details: 03/14/2022
Arrived on site for a microwave that is flashing F1 E4 (mw relay error) error code. Confirmed the customers complaint and checked the door switches and relay on the control board. Could not find any issues with either. Remove the control and found a burn mark on the back of the control indicating a failed board. Replaced main control intestine the unit. The unit began to work and operate as designed. Call complete.
We serviced a
GE DISHWASHER
Model GDF510PSJ2SS
Near Liberty Hill, TX 78642
Wesley
Job Details: 03/14/2022
"Arrived onsite for short cycling to standby at the 20 minute mark. throughly tested dishwasher loads in diagnostics, only error code present was turbidity sensor short, which this unit does not have so it is a phantom code. All loads test good in diagnostics and do not short unit to standby. Tested unit on heavy cycle for 30 minutes. Unable to replicate a failure. Advised customer that an intermittent control issue could cause the symptom, but that o repair was recommended at this time. Unit seems to be operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB01
Near Taylor, TX 76574
Joe Z
Job Details: 03/14/2022
"Arrived onsite for. Continued ice making issues. Upon arrival ice is still bridged. Spoke with SW tonight and attempted various test. Check water pressure, was at 60. Checked ice maker water fill was at over 4oz. Attempted several times to adjust, but same out come. I went ahead and replaced icemaker again and still got more than 4oz. I will need to call techline on Tuesday for assistance. I will also call customer to check how the new ice maker is making ice."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near New Braunfels, TX 78132
Noah D
Job Details: 03/14/2022
"Arrived on site to inspect unit for not stopping water from entering unit when full. Upon inspection found the control board shorted causing the issue, replaced control board and removed drain tube from standpipe. All functions worked normally. Complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Taylor, TX 76574
Joe Z
Job Details: 03/14/2022
"Arrived onsite for unit not operating. Upon arrival ran unit on diagnostics and found F7-E4 error code forbasket re-engagement failure. Found inner part of slider was detached from outer part. Need to replace slider. Replaced slider. Noticed a little noise from agitator, let customer no I found coins lodged between wash plate and basket. Unit operates as designed. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Marcos, TX 78666
Andrey
Job Details: 03/14/2022
"Arrived on site to test unit for no power, tested unit found console is getting power unit is going into drain and will not turn off and error F3E1 error, preformed test #6 per manual but unit is still in drain mode, replaced control, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Taylor, TX 76574
Joe Z
Job Details: 03/14/2022
Arrived on site for microwave light not working. Upon arrival found bulb stuck in socket. Need to replace socket. Replace socket and sold bulb to customer. Unit operates correctly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78753
Kevin
Job Details: 03/14/2022
"Arrived on site and found apartment resident isnt home. Found saved error code F8E1, ran diagnostic cycle and found incoming hot and cold water is good. Ran all functions in manual diagnostic and did not find any issues sent several videos to KB/service management of washer operating normally. Explain to apartment management that there is nothing wrong with the washer at this time cannot duplicate resident issue."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Taylor, TX 76574
Joe Z
Job Details: 03/14/2022
Arrived onsite for follow up on previous repair. Could not duplicate the issue. Customer said she wanted to be sure because she has sold the unit and wants to make sure it is good.
We serviced a
SAMSUNG DRYER
Model DV45K6200EW/A3
Near Austin, TX 78758
Kevin
Job Details: 03/14/2022
"Arrived on site and found idler is broken, quoted customer Idler. After replacement dryer is now running quietly, job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Austin, TX 78758
Kevin
Job Details: 03/14/2022
"Arrived on site and inspected washer and found shield is broken and is making contact with pulley, after collecting this washer is now running quietly and will complete an automatic test cycle correctly. No water leaks from connections at time of service, job complete"
We serviced a
GE VENTHOOD
Model PV976N1SS
Near Austin, TX 78759
Kevin
Job Details: 03/14/2022
"Arrived on site and found buttons for fan will not activate. Light will turn on but button for increasing brightness do not work. A new keypad would be needed to correct issue. Quoted Keypad, customer will contact office if they wish to continue, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Andice, TX 78628
Wesley
Job Details: 03/14/2022
Arrived onsite for missing shield and installed shield per findings on annual inspection. Unit is now operating as designed advised customer on repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Andice, TX 78628
Wesley
Job Details: 03/14/2022
Arrived onsite and called techline for repeat failed magnetron. Techline said to inspect wave guide for hi heat problems or other damage. Wave guide smooth and clean. Replaced magnetron. Unit is now operating as designed. Advised customer on repair. Sr#7733179849
We serviced a
UNKNOWN VENTHOOD
Model UXT5530AAS3
Near Kyle, TX 78640
Leonardo
Job Details: 03/11/2022
Arrived on site to replace control. Found control just needed adjusting. Adjusted control test unit and unit test good job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Lakeway, TX 78738
Brandon
Job Details: 03/11/2022
"Arrived on site for customer complaint of FC lights not bright, found failed module, bottom right side. I replaced module, unit tested good ,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Austin, TX 78748
Noah D
Job Details: 03/11/2022
Arrived on site to inspect unit for not closing normally due to ice buildup. Upon inspection found the units ice tray full of frost and ice. Cleared ice from bottom of try and the door closed normally. Customer should defrost and clear unit. Returning with valve to check on unit. Valve may be needed if icemaker if the issue. Office to reschedule ; ordrng 1 WPW10498976 (VALVE)
We serviced a
SAMSUNG WASHER
Model WA45T3400AV/A4
Near Kyle, TX 78640
Noah D
Job Details: 03/11/2022
"Arrived on site to inspect unit for not washing normally, upon inspection found the units valve working normally, drain pump was working, all functions worked normally. Checked all parts. Complete"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHV02
Near Round Rock, TX 78664
Joe Z
Job Details: 03/11/2022
"Arrived onsite for ice maker pouring water into ice bin. Upon arrival found sheet of ice mixed with ice. Found unit not level and icemaker fill tube was not getting water directly into icemaker and was partially getting water to pour into ice bin due to ice build up on corner of icemaker. water then began to go directly to ice bin. Leveled unit, Cleared ice from fill tube and realigned fill tube. Ran harvest test and water now fills correctly without pouring into ice bin. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Tyler L
Job Details: 03/11/2022
"Arrived on site for complaints of rust colored marks in dishwasher. Found some discoloration in the tub. The spots were easily wiped away and were orange colored. Found no rusting components or screws. Customer stated it just started happening. Ran unit through diagnostics and it passed, and found no error codes. Discoloration could be from a pot or pan. Advised customer to monitor. No water leaks detected, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Cedar Park, TX 78613
Chase
Job Details: 03/11/2022
Arrived on site and Installed new RC fan scroll assembly and sealed fan scroll and evap cover with foam strips suggested by Whirlpool techline. Also Insulated reservoir and water lines. No air leaks present. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Volente, TX 78641
Chase
Job Details: 03/11/2022
Arrived on site to check refrigerator for bottom drawer freezing and not cooling properly. Found RC evaporator completely frosted up. RC thermister was reading 95 causing a defrost issue. Verified fan function and all other thermistors check good. Informed customer that the refrigerator will need to be unplugged and thawed out for 24 hours minimum prior to the return. Raised feet so that customer can pull unit out safely and advised that water may come out of the drain pan or the refrigerator section and to lay towels around the unit and in the bottom of the refrigerator section. Will need to replace RC evaporator cover and high voltage control to compete repairs.; schdld next appmnt for 3/16 WED AM
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Waco, TX 76712
Jonathan M
Job Details: 03/11/2022
Arrived on site for a dishwasher that is not draining. Inspected unit and work area. Confirmed the customers complaint and heard the drain pump trying to run but not draining the water. I checked underneath it sink and found a new garbage disposal. I asked the customer if they had just recently installed this garbage disposal and he advised that they had. Removed the drain hose from the garbage disposal and found that the knockout punch had not been knocked through. Not through the knockout punch and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW1
Near Killeen, TX 76541
Wesley
Job Details: 03/11/2022
Arrived onsite for unit leaving residue especially on dark clothing. Advised customer on how hard water and soap residue can cause lint and powder marks on dark clothing. Provided maintenance advice on cleaning washer to prevent staining. Ad used on using vinegar to maintain and break down soap residue. Advised on using less detergent and more water volume. All else checks good.
We serviced a
GE DISHWASHER
Model CDT835SSJ0SS
Near Hutto, TX 78634
David S
Job Details: 03/11/2022
Arrived on site for dishwasher making a beeping noise and the UI not working. I found the main control stuck in operation. I put the unit into diagnostics and reset the control. I tested all components and found them working. I quoted customer for the UI. He declined. I charged the customer for diagnostics fee. He paid in full on job# 333670.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Killeen, TX 76542
Wesley
Job Details: 03/11/2022
Arrived onsite and found unit squealing. Determined gearcase leaking oil. Replaced gearcase and eliminated squealing and grinding. Unit is now operating as designed.
We serviced a
MAYTAG RANGE
Model MER6755AAW
Near Killeen, TX 76542
Wesley
Job Details: 03/11/2022
Arrived onsite for not heating in lower oven and found failed bake element. Replaced lower bake element. Unit is now operating as designed. Advised customer on repair and other performance questions.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Temple, TX 76502
Wesley
Job Details: 03/11/2022
Arrived onsite for washer not spinning out. Found unit had shifter error. Replaced shifter and control to restore normal function. All checks food. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Temple, TX 76501
Wesley
Job Details: 03/11/2022
Arrived onsite and determined issue with the ACU sent and not able to install. Replaced lid lock assembly but unit still having control issues. Ordering the ACU to complete repair. ; ordrng 1 W11498797 (Acu)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Temple, TX 76502
Wesley
Job Details: 03/11/2022
Arrived onsite for small leak every load out of front right corner. Tested unit and was unable to replicate a leak. Leveled unit to prevent leak from occurring from off center tub. Advised customer to call back if leaking persists.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Jarrell, TX 76537
Wesley
Job Details: 03/11/2022
Arrived onsite and replaced the uppermost spray arm. Unit repair is complete. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Jarrell, TX 76537
Wesley
Job Details: 03/11/2022
Arrived onsite for no ice production and found shorted power switch on ice maker. Replaced icemaker to repair. Unit is now operating as designed. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Waco, TX 76707
Jonathan M
Job Details: 03/11/2022
"Arrived on site for a control that has melted. Inspected unit and work area. Confirmed the customers complaint and found not just the control melted but the wall on the left hand side of the stove completely burned through the paint. Due to the control not registering any buttons pressed, replaced control from earlier call on the same unit (333512)p. Did find German roach activity in the kitchen and did advise the customer that they would need to have pest control done to alleviate potential issues with roach infestation. Made customer aware that if other issues persist due to infestation damage, it would not be covered under warranty. Tested the unit and the unit is now working as designed. Call complete.; used 1 W11126814 (Control) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Waco, TX 76704
Jonathan M
Job Details: 03/11/2022
Arrived on site for a microwave that has a light out underneath the microwave. Inspected unit and work area. The customer also complained about his door making a squeaking sound as he open and close the door. I found that the installers had not installed the upper vent trim properly causing the door to rub against the trim. Readjusted the trim and check the lightbulb underneath the unit. Found a lightbulb filament broken. The customer agreed to the repair. Replaced bulb and test the unit. The unit began to work in operate as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Waco, TX 76705
Jonathan M
Job Details: 03/11/2022
Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Confirmed the customers complain and found it leaking from the pump and motor assembly area. Want to head and replace the pump and motor assembly and found the unit still leaking. Check Internet the gasket on the pump and motor assembly and removed any debris underneath it. Lock the unit back in place and found the unit still leaking. I called Whirlpool Techline and spoke to Andy SR# 7733162669. He advised that the issue would have to be with the tub and order the pump and motor assembly just in case if the customer was continuing to use the dishwasher. Ordering parts in the office will need to contact the customer about a return date due to several out of stock and ESP items. Please schedule a return visit for at least two hours due to number of parts needing to be removed and installed on the new tub.; ordrng 1 WPW10681507 (Tub) and 1 W11085683 (Pump and motor assembly)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near West, TX 76691
Jonathan M
Job Details: 03/11/2022
"Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced main control and test of the unit in an auto test. The unit began to work and operate as designed. Test of the unit in manual Phil, drink, and a high-speed spin in the unit ran as designed. Call complete."
We serviced a
MAYTAG REFRIGERATOR
Model MSD2572VEW00
Near Waco, TX 76711
Jonathan M
Job Details: 03/11/2022
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced user interface switch assembly and tested the unit. The unit began to dispense ice as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/11/2022
"Arrived onsite for unit leaking water. upon arrival ran unit on diagnostics filled unit with water, let unit wash, then drain, three times. Could not get unit to duplicate the issues. Checked vent and dispenser on door and no signs of leaks as wellUpon further questions to customer.she showed me the towels that were used to clean the water and how her towels got bleach stains from the water. I explained to the customer that the detergent did not contain that type of bleach to discolor her towels. Customer will use unit and keep an eye for unit leaking and call us back. No leaks present at this time. Job complete"
We serviced a
KITCHENAID OVEN
Model KEBS109BSS00
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/11/2022
Arrived on site for potential gas leak. Could not duplicate the smell of gas. Used gas sniffer and could not find a leak. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Jacob
Job Details: 03/11/2022
Arrived onsite for damage to the oven door. Looked at the door and saw that the door was completely shattered of glass on both sides and the handle had fallen off. Ordered parts for replacement. Office to reschedule ; ordrng 1 W10831891 (Handle) and 1 W11051158 (Glass outer) and 1 W10481433 (Nameplate) and 1 W10535767 (Inner glass) and 2 98005521 (Screw)s
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Pflugerville, TX 78660
Jacob
Job Details: 03/11/2022
"Arrived onsite for the front car left and right burners not lighting fast. Upon further investigation, found that the igniters where not in the correct spot to spark. Re aligned the spark. Tested the burners. Burners tested good. No leaks at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXL25RYMS2
Near Pflugerville, TX 78660
Jacob
Job Details: 03/11/2022
Arrived onsite to replace parts ordered by the previous tech. Replaced deli drawer and right door gasket. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78738
Leonardo
Job Details: 03/11/2022
Arrived on site to test unit for door not closing. Test unit and found inner door damaged not allowing door to close. Ordering new inner door and bottom seal. Office to reschedule ; ordrng 1 W11559689 (Inner door) and 1 W11561235 (Bottom seal) and 1 W11545309 (Striker)
We serviced a
KITCHENAID COOKTOP
Model KFGS306VSS04
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/11/2022
Arrived onsite for FLAME COLORS ORANGE - CENTER BURNER JUST KEEPS CLICKING WHEN EVEN WHEN LITE. Upon arrival found center burner head out of position and causing a wild flame that contain some orange flames. Reinstalled burner head correctly and flame is now correct. Ignitor on center burner is not operating and needs to get replaced. Noticed burner head has a broken screw and the other 2 may break. Ordering burner head base with ignitor assembly and 3 screws.Office to reschedule. ; ordrng 1 WPW10617292 (Burner base assembly) and 3 WP8287059 (Screw)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Pflugerville, TX 78660
Jacob
Job Details: 03/11/2022
Arrived onsite for light at the top of the unit being dim. Looked at the light and saw it was dim. Replaced the light module at the top and lights started working once again. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB2
Near Pflugerville, TX 78660
Jacob
Job Details: 03/11/2022
Arrived onsite for not drying. Checked the unit and saw that the jet dry is being used. Tested the unit to make sure the heating element is working and at the end of the testing the element was heating and working. Turned up the amount of jet dry being used. Let tenant know that she should be seeing a difference soon when washing but that the unit is a plastic tub and May not be the greatest at drying. No issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78753
Jacob
Job Details: 03/11/2022
Arrived onsite for unit giving a hissing sound during using the bake mode and that some burners flames may not be high enough to boil some water. Customer was using the right rear to boil some water. Tested the oven and heard hissed noise but assured the customer that the noise was normal during operation when the unit is heating up. Checked the flames and all flames checked good. Also had concerns over some gas smells when using the unit. Let them know that the unit will expel a little bit of gas during usage but is not enough to hurt anyone. Called tech line to report. Agreed that all is normal working on the unit. Did say that the burner that the customer was using is only a simmer burner as it uses only half the heat to heat anything and will take longer to heat. No recommendations to change anything. Spoke with sterling got sr#7733160887. No leaks at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78758
Jacob
Job Details: 03/11/2022
"Arrived onsite for the unit not staying consistently when heating, said they would hear the door switches clicking when unit was heating. Tenant showed that the top of the door had to be some what pushed in. When looking at the door, saw that a screw was stuck between the door hinge and the top of the microwave cause the door not to close correctly. Removed screw. Tested the unit. Unit test good. No issues at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78758
Jacob
Job Details: 03/11/2022
"Arrived onsite for unit not getting hot enough. Yes the top burners and put the burners at 10. Burners did not get to glowing red. Checked voltage at the wall and was getting 204 volts. Called tech line. Said that with the voltage low. Had me look at the terminal block and saw that the wires from the pig tail was wired incorrectly. Need to re wire the terminal block correctly Spoke with Bruce, got sr#7733159071. Re wired the terminal block. Tested the unit and unit started getting hotter faster, no issues at this time. Job complete"
We serviced a
GE REFRIGERATOR
Model n/a
Near Austin, TX 78753
Jacob
Job Details: 03/11/2022
"Arrived onsite for unit not cooling. Looked at the unit as customer showed that on the back side of the unit there was a bit of frost buildup on the outside of the unit. Called servicing management and confirmed that there is a void in the cabinet causing the freezing buildup on the outside and is considered a none repairable and that the unit uses R12 charging to keep cold but can no longer obtain old Freon to re charge or fix. Spoke with SW. no other issues at this time. Needs AHS attention as non repairable. The picture for the model was the only indication found for the unit, pic in quick pics"
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS3
Near Austin, TX 78738
Leonardo
Job Details: 03/11/2022
Arrived on site to test unit for light not coming on. Test unit and found light unplugged making light very dim. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Austin, TX 78738
Leonardo
Job Details: 03/11/2022
Arrived on site to replaced board. Replaced board test unit and light turning on and off job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS01
Near Austin, TX 78748
Leonardo
Job Details: 03/11/2022
Arrived on site to test unit for bake or broiler not working. Test unit and found opened tod. Replaced tod testUnit and unit preheated correctly job complete.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS0
Near Lakeway, TX 78738
Leonardo
Job Details: 03/11/2022
Arrived on site to test unit for f8e0 cooling fan to slow. Test unit and found faulty cooling fan. Will order new fan and control board office to reschedule ; ordrng 1 W11107275 (Cooling fan) and 1 WPW10453984 (Control board)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Austin, TX 78744
Tyler L
Job Details: 03/11/2022
"Arrived on site for complaints of oven temperature too low. Set oven to 350 and used temperature meter to monitor. Temperature swings all normal, settled right at 350 after about 20 minutes. No gas leak detected. Unit functioning as designed, job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ03
Near Austin, TX 78745
Tyler L
Job Details: 03/11/2022
"Arrived on site for complaints of RC lights blinking. Found module in RC top blinking constantly. Quoted customer for new light module, Installed new module and lights are all working correctly. Collected payment via check. Job complete."