Service History 208

We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78758
Justin
Job Details: 06/17/2021
"Arrived on site for a dryer making a rattling noise. I started the unit and could hear a constant rattling noise. I took the top of the unit off and could see no loose wires or metal on metal. The felt around the tub was still in good shape as well. I then gained access to the front of the unit and isolated the motor by removing the belt and running the unit. The noise no longer occurred, indicating the motor is as designed. I then manually turned the tub and could hear the rattle again. I isolated the blower wheel and found noise. I then solidified the blower housing making sure it was not metal on metal rattling, but the noise continued. I found the wheels on the unit to be rattling and needing to be replaced. I replaced the wheels and then tested the unit again. The sound was lesser, but still rattled. I called techline and spoke with Joel and received SR #7731028861. Joel recommended the steps I already took, and if it still occurred then it would fall under a non mechanical cosmetic failure. Joel recommend customer to reach out to customer service. I advised the customer on exactly this and that it appears to be a sound related cosmetic issue. I also provided the customer with the file number and WP customer service number.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Round Rock, TX 78664
David S
Job Details: 06/17/2021
"Onsite to install previously diagnosed parts. Replaced rotor, stator, clutch, slider. Calibrated, ran diag cycle. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Bastrop, TX 78602
Matthew
Job Details: 06/17/2021
Arrived onsite to replace previously diagnosed parts. Replaced damaged freezer door. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Briarcliff, TX 78669
Robert
Job Details: 06/17/2021
Arrived on job to replace previously diagnosed part. After replacement test operation
We serviced a
MAYTAG WASHER
Model MVWC416FW1
Near Harker Heights, TX 76548
Tyler
Job Details: 06/17/2021
Arrived on site for washer not completing cycles and causing rinse and spin light to flash on random cycles per customer on arrival. Upon entering diagnostics I found F2e1 & f7e1 errors. When running manual and auto diagnostics cycles I found unit to be fully functioning as designed. After reset unit I ran two different quick washes but found during first test that unit allowed lid to lock but wasnt registering lid being locked. On second quick wash I found unit was locking and detecting lid being locked but it stopped detecting water lvl in unit. Reset unit again and found it functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Jarrell, TX 76537
Lou
Job Details: 06/17/2021
We serviced a
MAYTAG DRYER
Model MEDC300BW0
Near Killeen, TX 76542
Al
Job Details: 06/17/2021
Arrived on site and inspected dryer continuously running.Customer had to sync the kitchen timer with the dryer to know when to stop the unit.Confirmed the complaint and found the timer was defective and charred at the connector causing the malfunctions.Removed and replaced the timer and unit tested as designed.
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV164LSA
Near Killeen, TX 76543
Al
Job Details: 06/17/2021
"Arrived on site and inspected microwave tripping the breaker.Confirmed the complaint and found the monitor switch was defective causing the malfunction.Removed and replaced the the monitor switch and unit tested as designed during the 2 minute water cup test.While reassembling the unit I also noticed the grill is broken.Ordering the grill to complete the repair ; ordrng 1 5304472493 (GRILLE ASSY, EXHAUST STAINLESS)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Killeen, TX 76542
Al
Job Details: 06/17/2021
Arrived on site and inspected dishwasher issues.Found the drain pump was not draining properly.R&R and unit now functioning properly.Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Round Rock, TX 78664
Wesley
Job Details: 06/17/2021
Arrived onsite and found bad diode causing no heat symptom. Replaced diode. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78736
Robert
Job Details: 06/17/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Austin, TX 78738
Robert
Job Details: 06/17/2021
Arrived on job for complaints of not draining. Found the washer not draining on final drain. Checked drain line and pump both good. Replaced vent for corrosion.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR1814LW1
Near San Marcos, TX 78666
Jacob
Job Details: 06/17/2021
Arrived onsite for unit not cooling. Saw ice buildup in the freezer. De frost the ice in the freezer. Upon further inspection. Found that the defrost thermostat needs to be replaced. Replaced thermostat. Turned unit on. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model LXR7244JQ1
Near San Marcos, TX 78666
Jacob
Job Details: 06/17/2021
Arrived onsite for unit spilling water. Looked at the unit and ran it in heavy load. No water was leaking from the unit. Saw that this particular unit fills up almost all the way to the top. Let tenant know that if the load getting put in is to big. That some leaking may occur as the water will splash over the tub to the outside. Just let tenant know to be careful with load sizes to avoid any leaks. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW01
Near Austin, TX 78703
Justin
Job Details: 06/17/2021
"Arrived on site for a washing machine filling the tub when not in use. Upon arrival the customer stated that the tub will slowly fill in stand by, and even spill out the front sometimes when opening the door. The unit does drain at the end of every cycle too. During our prior services we found the unit could not be pulled out all of the way due to the gas line being to short. We would have to remove the gas line in order to service the unit, but we cannot gain access to the line. Also, the gas line does not have a shut off valve to remove regardless. I called the landlord and advised her on my findings. I let her know we will need to have the gas s turned off for safety and the units removed prior to service. The unit would then have to be reinstalled by them. The customer agreed and said she will reach out to plumber regarding the gas valve. This also sounds like a valve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Wimberley, TX 78676
Andrew
Job Details: 06/17/2021
Arrived on site to test unit for ice build up on evap. Found ice on whole lower FC evap. Cleared ice and found a piece of foam clogging drain line. Ran diagnostics and verified heater engaging. Thermistors tested good. Found unit is a rental and temps were turned up way too high as nobody ever really opens and closes doors. Advised to set temps way lower. Set temps as recommended. All functions operating as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near New Braunfels, TX 78132
Noah D
Job Details: 06/17/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the icemaker mid harvest and stuck, checked for error codes and found a bad motor code, replaced unit and tested with no issues, temp was 0 in freezer. lowered temp. Complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS05
Near Round Rock, TX 78665
Wesley
Job Details: 06/17/2021
"Arrived onsite and found blower and thermostat needed. Replaced both to repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXY02
Near Cedar Park, TX 78613
Kayman
Job Details: 06/17/2021
Arrived onsite to install previously diagnosed parts. I installed the inlet valve and tested the unit. The new valve is not leaking at this time and working as designed.
We serviced a
KENMORE DISHWASHER
Model 665.169994
Near Killeen, TX 76549
Al
Job Details: 06/17/2021
"Arrived on site and inspected dishwasher not working.Confirmed the complaint and found the water underneath the sink was turned to the off position and there was also a switch on the counter the tenant has to turn on for the unit to work.Unit filled, washed drained and heated as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS11EM4EB01
Near Seguin, TX 78155
Noah D
Job Details: 06/17/2021
"Arrived on site to inspect unit for debris inside glass, upon inspection found the unit was working to specs but the customer had sprayed foam on inner glass, cleaned glass and put back together. No problems found , instructed customer on use. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Burnet, TX 78611
Cliff
Job Details: 06/17/2021
Arrived on site to diagnose a washer that is not cleaning properly. Found shifter not connected to cam assembly. Shifter will need to be replaced with updated version to complete repairs. Office to set return appointment. ; ordrng 1 W10913953 (Shifter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near New Braunfels, TX 78132
Noah D
Job Details: 06/17/2021
"Arrived on site to inspect unit for not lighting up the freezer, upon inspection found the unit building ice around top switch. Replaced bulb and I will need a new switch to fix issue. I bent the supports to fix air gap. Office to reschedule ; ordrng 1 W10847849 (switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Leonardo
Job Details: 06/17/2021
Arrived on site to test unit for no power. Test unit and found unit getting 120v but no display. Found board getting voltage but not sending it out. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Manor, TX 78653
Scott
Job Details: 06/17/2021
"Arrived on site for temps being off on both oven . Didnt find anything wrong with knobs or switches . Checked sensors . Both checked normal . Ran temp checks on both ovens . Upper oven was 15below ,readjusted bye +15. Lower oven oven was low bye 25 adjusted +25. Reran temp checks . Both checked normal. No other issues found job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS08
Near Austin, TX 78738
Brandon
Job Details: 06/17/2021
"Arrived on site to replace failed inlet tube and ice maker fill tube, after replacing, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Georgetown, TX 78628
Tommy
Job Details: 06/17/2021
Arrived onsite for refrigerator lights not coming on. Upon arrival found meat drawer damaged unit will require drawer UI and wiring. . ; ordrng 1 WPW10769076 (MD UI) and 1 W10815668 (Black stainless drawer) and 1 W11170612 (Harness)
We serviced a
JENN-AIR OVEN
Model JJW2830DS00
Near New Braunfels, TX 78132
Leonardo
Job Details: 06/17/2021
Arrived on site to test unit for unit giving shorted keypad error found shorted keypad. Replaced console test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78738
Robert
Job Details: 06/17/2021
Arrived on job for complaints of dent in door. Took pictures of door. Gasket issue is normal differential in refrigerator to freezer door.
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/17/2021
Arrived on site to install previous diagnosed parts. Removed failed orifice holder and orifices. Installed propane orifices in new holder and installed holder and burner. Found wrong screws on part lookup and will need to research correct screws. Will need to replace rear left orifices hold and screw. Office to schedule when parts have ETA. Burners are working as designed. Inform customer if needed to use that they are able but prefer to use the other 4 burners first. ; ordrng 6 BURNERHEADSCREW (PART Research ( PIC IN SD))s and 1 W11121392 (BURNER CAPS) and 1 W11337063 (LEFT REAR HOLDER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Fischer, TX 78623
Andrew
Job Details: 06/17/2021
"Arrived on site to replace compressor and filter drier from previous diagnosis. Replaced compressor, filter drier, run cap and start device. System held vacuum for 20 mins. Charged system to specs. Found no leaks. Ideal frost pattern developing nicely on evap. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Elgin, TX 78621
Scott
Job Details: 06/17/2021
Arrived on site for sensor error code . Found sensor not ohm correctly . Replaced sensor . Ran preheat check . Unit passed temp check . Job complete .
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78717
David S
Job Details: 06/17/2021
"Onsite for washer not spinning. C/S unit would not respond to inputs and unplugged unit. Plugged unit back in and heard drain pump continuously run and unit would not respond to any command. Drain pump 20ohms, J2 2&3. Motor cw and ccw windings 5.5ohms. Both within spec. Replaced control, calibrated, ran diag cycle, unit is now responding to input, fills agitates and spins. Also checked actuator and it has correct version. Unit functioning as designed call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Austin, TX 78738
Brandon
Job Details: 06/17/2021
"Arrived on site for customer complaint of unit not washing, found failed water valve, I replaced water, tested both valves, drain, spin, agitator, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Hutto, TX 78634
Wesley
Job Details: 06/17/2021
Arrived onsite for oven display failed. Found issue with main control. Unit is now operating as designed.
We serviced a
JENN-AIR RANGE
Model JGRP436HM00
Near Austin, TX 78704
Jacob
Job Details: 06/17/2021
"arrived onsite for middle back burner and left front burner not staying lilt on low simmer. Tried to adjust the flames in low simmer, still couldn?t get flame to stay on but one click of the igniter and the flame came on after a little bit of adjustment. Called tech line. Said that the unit is acting as normal. Said to use a wire brush to keep the burner heads clean, also said to adjust the flames behind the knob as well. But no parts to replace at this time. Spoke with Bruce, got sr#7731028361. No leaks at this time. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Austin, TX 78704
Luis
Job Details: 06/17/2021
"Arrived on site. Found protective film on water pad defective,chrome paint and letting peeling off pad ordering new pad; ordrng 1 W10792148 (Pad water) and 1 W10792149 (Pad ice)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Andice, TX 78628
Jonathan S
Job Details: 06/17/2021
"Arrived on site for refrigerator top lights and freezer light not working. Inspected unit and work area. Found FC light at fault. Removed failed FC light and installed new. Tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HV0
Near Cedar Park, TX 78613
David S
Job Details: 06/17/2021
"Arrived on site for range cooktop not lighting properly. We inspected the cooktop and actually found the font right burner not lighting properly. We swapped in the burner head and tested the unit, we found it lighting every time.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS3
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/17/2021
"Arrived on site to test unit for oven not working. Found oven working but stopping mid cycle and acting erratic. Found error. Ode f2e1 shorted/stuck button. Ran diagnostics and error came up. Ran bake cycle and error came up again. Connections are good. Ordering control panel, control and display board. Office to reschedule.; ordrng 1 W10913685 (panl-cntrl) and 1 W11099784 (cntrl-elec) and 1 W11128223 (display)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Bastrop, TX 78602
Matthew
Job Details: 06/17/2021
Arrived onsite to replace previously diagnosed parts per whirlpool tech line. Customer had already defrosted unit prior to visit and had it running 3 days prior to visit. Removed evaporator cover for inspection and all looked good. Replaced tube. Unit seems to be functioning properly at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78626
Tommy
Job Details: 06/17/2021
Arrived onsite for unit UI still acting up. Ordering UI and control to be replaced at the same time. Office to reschedule upon arrival of parts.; ordrng 1 W11296171 (Console)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/17/2021
"Arrived On site to inspect unit for not making ice, upon inspection found the unit was making ice but the drain would not clear water from unit, checked drain and drain tubing and found the tube was in Water in the drain pipe causing backflow. Zip tied drain tube correctly and tested multiple times with customer. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Harker Heights, TX 76548
Tyler
Job Details: 06/17/2021
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Hays, TX 78610
Leonardo
Job Details: 06/17/2021
Arrived on site to test unit for cancel button not working. Was able to turn oven on but cancel button not working couldnt turn it off. Will order new control board office to reschedule. ; ordrng 1 W11258611 (Control board)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFA25ERSS01
Near Austin, TX 78749
Luis
Job Details: 06/17/2021
"Arrived on site for no lights in fresh food section and loose freezer door handle. Removed handle tightened set screw on door,reinstalled handle tested door operation good. Found burned out bulbs,installed new bulbs one new bulb defective installed good bulb in fresh food section customer will replace remaining bulb.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ03
Near Leander, TX 78641
David S
Job Details: 06/17/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78745
Luis
Job Details: 06/17/2021
"Arrived on site for no cool. Both compartments warm,fans running,removed compressor cover heard faint hissing noise,traced noise to cap tube,gave cap tube a tug and cap tube broke right at liner wall,attempted to pull cap tube out of liner to repair
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS1
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/17/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit going through normal cycles but not cooling evap plate, checked compressor and found it running hot, condenser fan was running, I found a dark spot on drier. Ran for 15 with no frost or cooling of evap plate. Ordering sealed system. Office to reschedule ; ordrng 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10200037 (drier-tube) and 1 W10482479 (compressor) and 1 W11506635 (ACCESS) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL WASHER
Model WFG320M0BS3
Near Del Valle, TX 78617
Jacob
Job Details: 06/17/2021
Arrived onsite to replace control as diagnosed by previous tech. Replaced control. Tested unit. Unit test good. No issues at this time. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18PNZB1
Near Woodway, TX 76712
Jonathan M
Job Details: 06/17/2021
Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Ran the unit through diagnostics and found the valve not pulling in enough water to re-circulate. .; ordrng 1 W10897719 (valve) and 1 W11542867 (RECIRCULATION PUMP)
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Martindale, TX 78655
Jacob
Job Details: 06/17/2021
"Arrived onsite for unit throwing out lint through the vent tub. Went ahead and cleaned out the vent tub and saw lint fall out and pulled some lint out of the unit from the back. Let customer know that the lint catcher won?t catch all the lint and can build up in the vent tube, and just to keep the tube hose clear when ever needed to to be cleaned. No issues at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Leonardo
Job Details: 06/17/2021
Arrived one site to test unit for missing door handle. Installed new door handle test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ
Near Hutto, TX 78634
Wesley
Job Details: 06/17/2021
Arrived onsite and found unit door strike assembly loose in door. Will need new door to repair. Returning with interlock assembly also. Office to reschedule ; ordrng 1 W11196131 (Door)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78758
Justin
Job Details: 06/17/2021
(M.M) Arrived on site to install previously diagnosed parts. Installed front clips and observed there was no longer gaps and that the panel was now firmly fixed to the rest of the unit. Unit now running as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model RS385PXBQ0
Near Smithville, TX 78957
Matthew
Job Details: 06/17/2021
Arrived onsite to replace previously diagnosed parts. Replaced bake element. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near McQueeney, TX 78123
Noah D
Job Details: 06/17/2021
"Arrived on site to inspect unit for freezing food on top shelf, upon inspection found one milk carton frozen next to damper but no other issues, changed out thermistor and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB02
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/17/2021
"Arrived on site to inspect unit for not cooling, upon inspection found the unit off, plugged in unit and compressor kicked, checked evap and found large spots of what seemed to be dye (did not have light) evap was also very dented. Ordering correct sealed system repair. Office to reschedule ; ordrng 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10570565 (evaporator) and 1 W11506635 (ACESSS)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/17/2021
Arrived on site to test unit for frost build up. Found bottom of door not sealing properly. Found door was extremely bowed in center pushing gasket upwards. Needing new door and gasket to fix issue. Office to reschedule. ; ordrng 1 W10746789 (dor-fmd) and 1 W11501317 (GASKET)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Buda, TX 78610
Kevin
Job Details: 06/17/2021
"Arrived on site and replaced motor and timer and dryer is now running properly, job complet"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Spicewood, TX 78669
Robert
Job Details: 06/17/2021
Arrived on job for complaints of not cooling in refrigerator compartment. Ran compressor test 40 and all functions passed. Replaced main control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near San Marcos, TX 78666
Andrew
Job Details: 06/17/2021
"Arrived on site to replace UI and control per techline. Found ice was not clumped toghether upon arrival. Replaced parts, and ran service test 14 got a reading of 11 degrees. Ran service test 16 and got a reading of 31 degrees. Called techline with findings. Was advised temps are in range and to monitor. Upon putting unit back together wife asked if dispenser will work now. Never knew dispenser was an issue. Wife states this whole time the dispenser is what is the issue. Customer assumed since ice was at times clumping and potentially causing the dispenser issues, the clumping was reported as the issue. Found removable motor shaft was rounded on the ends causing ice bin auger to round out. Tested unit and found with the slightest bit of resistance the teeth and the motor shaft were skipping. Recommend replacing dispenser motor, motor shaft and ice container. Office to reschedule. ; ordrng 1 AHO (AHO) and 1 W10822606 (motor) and 1 W10911314 (ice-contnr) and 1 W11228132 (shaft)"
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near New Braunfels, TX 78132
Leonardo
Job Details: 06/17/2021
Arrived on site to test unit for oven not responding or turning off at around 300?. Test unit and found both ovens had bad uis will order new ui and control boards. Will need to replace all boards at the same time. Office to reschedule. ; ordrng 1 W11319204 (Ui) and 1 W11317945 (Control board) and 1 W11317944 (Control board)
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HB00
Near New Braunfels, TX 78130
Andrew
Job Details: 06/17/2021
"Arrived on site to test unit for reservoir over flowing and no ice production. Unit was working upon arrival. Checked voltage to recirculating pump and voltage was good at 13.8vac. Connected recirculating pump and pump now not engaging. Checked voltage agin and was now receiving .8vac. Verified transformer was receiving proper voltage and sending proper voltage. Replaced control, recirculating pump and drain pump. Verified voltage was correct again, tested unit, unit started to work good then stopped. Voltage was now changing erratically. Continuity through harness is good. Recommend replacing transformer and control. Returning with pumps to ensure completion on return visit. Also requesting 2hrs on return visit. Office to reschedule. ; ordrng 1 2HRS (2HRS) and 1 AHO (AHO) and 1 W11034363 (cntrl-elec) and 1 W11325175 (PUMP) and 1 WPW10485951 (transformr) and 1 Wpw10489125 (pump)"
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6048JSS
Near Canyon Lake, TX 78132
Leonardo
Job Details: 06/17/2021
Arrived on site to test unit for light making small flickering when on low setting. Called Techline and test unit with Techline and let Techline they dont advised changing any parts or doing any repair due to unit working correctly. The lights will do that on low setting job complete. File#7731029648
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR2021TB5
Near Burnet, TX 78611
Cliff
Job Details: 06/17/2021
Arrived on site to diagnose a refrigerator that is condensating in rc. Found right side of door to close to frame and compressing gasket too much. Installed new hinge and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Lakeway, TX 78734
Robert
Job Details: 06/17/2021
Arrived on job for complaints of no power. Found the power cord damaged.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Wimberley, TX 78676
Kevin
Job Details: 06/17/2021
We serviced a
GE REFRIGERATOR
Model GFE28HSHESS
Near Killeen, TX 76542
Al
Job Details: 06/17/2021
Arrived on site and inspected French door refrigerator cooling and leaking issues.Confirmed the complaint and found the unit was leaking from a massive ice buildup on the floor underneath the storage drawer.I removed the ice buildup and noticed the gasket has lot of sticky debris on it causing it to stick to the unit when opened.Advised customer to simply wipe the gasket to prevent and further cooling issues.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Harker Heights, TX 76548
Tyler
Job Details: 06/17/2021
"Arrived on site for refrigerator not cooling. Upon arrival found rc temps around 60 degrees. Upon further inspection found rc evap thermistor ranges at 5 ohms even from p5 1&2 connections and wasnt reading accurate temps in rc compartment. At this time unit will need new evap fan motor assembly, ui and hv control. Found no water issues or leaks in ui panel and deli drawer. ; ordrng 1 W11087438 (Rc evap fan plus harness)"
We serviced a
WHIRLPOOL DRYER
Model LER4624DQ0
Near Harker Heights, TX 76548
Tyler
Job Details: 06/17/2021
"(CS) Arrived on site for dryer not coming on. Upon arrival we found unit receiving 240v from outlet. Upon further inspection I found the heater ohming at 10 ohms even and not grounded. Both the high limiter and cutoff were functioning, door switch was working. Found the thermal fuse had blown. I was able to replace thermal fuse then use a pressure test kit and found unit had great air flow when vent hose wasnt connected but once hose was reinstalled found pressure were no longer within good ranges indicating a clog within wall of home. At this time unit will also need a dvc in order to complete repairs and insure thermal fuse doesnt break again. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Hewitt, TX 76643
Jonathan M
Job Details: 06/17/2021
"Arrived on site for refrigerator that still not cooling. Inspected unit and work area. Checked pressures on the unit and found the unit had lost all of its refrigerant. Put nitrogen into the system and checked for air leaks at the can presser and condenser. Could not find a leak on either of those. Did find the unit leaking nitrogen still very slowly. Gained access to the fresh food and freezer evaporator?s and used bubbles to try to find the leak. Still could not find the leak. I called Whirlpool Techline and spoke to Robert SR# 7730805740.
We serviced a
GE DISHWASHER
Model CDT845P2N3S1
Near Andice, TX 78628
Tommy
Job Details: 06/17/2021
Arrived onsite for dishwasher disposal making loud noise. Upon arrival found unit motor for disposal was likely burnt out heavy grinding sound. Customer informed me they got it from Home Depot and it was under warranty. Spoke with customer on getting a new one from them as we did not carry any.
We serviced a
KITCHENAID DISHWASHER
Model kdte204dbl1
Near Woodway, TX 76712
Jonathan M
Job Details: 06/17/2021
Arrived on site for a dishwasher that is leaving soap at the bottom of the dishwasher and has a rack that will move in and out properly. Inspected unit and work area. The customer advised that her lower rack we all had popped off and they had popped it back on but it?s not rolling properly and that most of the time the unit does wash dishes but sometimes the soap is left at the bottom of the dishwasher. Confirmed customers complain about the wheel and found it not properly placed. Fix the wheel and tested the wheel rack assembly. Lower rack assembly is good. Ran unit through diagnostics and did not find any stored error codes. Ran unit through an auto test and the unit ran as designed. The customer as devised they don?t always run hot water at the sink prior to use and do use large dishes in the dishwasher on the lower rack. Went over user care guide and the unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Lorena, TX 76655
Jonathan M
Job Details: 06/17/2021
Arrived on site for a washing machine that?s not spinning out clothes. Inspected unit and work area. The customer advised that the unit is spinning out clothes but that the agitator doesn?t seem to be moving the clothes around very much wen in agitation. She showed me a video of what she was talking about and also complained of a slight knocking sound on the unit was agitating back-and-forth. Placed a unit in service diagnostics and found an F7 E9 (locked rotor) error code. Ran the unit through an auto test and the unit ran as designed. Ran the unit through manual spin and agitation cycles in the unit ran as designed. I did advise the customer that the knocking sound will come when she?s using heavier loads due to the weight that?s put on the agitator when it?s trying to shift directions. I also did advise the customer that the unit has several agitation speeds and that the one she was showing me was a light agitation. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Temple, TX 76502
Tyler
Job Details: 06/17/2021
"Arrived on site for dryer collecting lint on back of screen in lint chute. Upon arrival I ran a heat test with vent off and found pressures and temps within specs on pressure test kit and unit had a 140 degrees average temp. Upon further testing with the vent hose reattached, I then found pressures in dryer were to high causing over heating in dryer as well as extremely poor airflow. Informed customer at this time units collecting more lint in areas in shouldnt due to the restriction within vent of home itself. Instructed customer that they would need a dvc (dryer vent cleaning) done in order to insure proper airflow and escape for the lint. I then called whirlpool techline and spoke with (Chris Sr#7731028100) who instructed me that at this time unit is functioning but dvc would need to be done ASAP in order to ensure proper ventilation. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH2175XVQ2
Near Temple, TX 76502
Tyler
Job Details: 06/17/2021
"(CS) Arrived on site for microwave sparking. Upon arrival customer stated that the sparking was coming from above and behind main control. Upon further disassembly I found every component behind main control including but not limited to all high voltage equipment, noise filter & fuses, & as well as other components were heavily covered in a think layer of grease. This had led to some important high voltage wires burning through their insulation and melted around diode and other components.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Georgetown, TX 78626
Tommy
Job Details: 06/17/2021
"Arrived onsite for refrigerator no cool. Upon arrival found damage to floor around fridge due likely to unit being pulled previously. Found unit compressor would not kick on likely due to rats chewing through rats in back. Unit was not accessible for back inspection. Unit will need to be pulled for repair. Ordering unit lower harness, control, starting device and capacitor.; ordrng 1 W11291133 (Lower harness) and 1 WPW10197428 (Starting device) and 1 WPW10350564 (Cap)"
We serviced a
FRIGIDAIRE DISHWASHER
Model LGBD2432LB0A
Near Temple, TX 76502
Tyler
Job Details: 06/17/2021
Arrived on site for dishwasher not cleaning dishes or drying. Upon arrival found no errors in diagnostics. Upon further inspection found heating element was slightly out of ohm range (15.1 ohms) but other then that main control and high limit thermostat were both allowing main control to send 120 volts to heater as designed. I also found wash motor had become weak not allowing water to flow properly to upper rack spray arms. After getting autho I replaced the wash motor and heating element. Reassembled and tested unit and found no leaks. Unit is no functioning as designed call complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Austin, TX 78739
Kevin
Job Details: 06/17/2021
"Arrived on site and inspected cooktop and found front left element will not turn down. Disassembled Cooktop and replaced infinite switch an element will now turn down to simmer, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPQA
Near Waco, TX 76710
Jonathan M
Job Details: 06/17/2021
"Arrived on site for a dishwasher that has lights blinking on the control panel and will not start a cycle. Inspected unit at work area. Found the lights flashing sporadically and the unit not excepting any selections. I went over text she?s in found the issue would be caused due to a failed control panel or control. Found control sending proper voltage to the user interface. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHZ0
Near Waco, TX 76710
Jonathan M
Job Details: 06/17/2021
Arrived on site for a dishwasher that has a gasket that?s falling. Inspected unit and work area. The customer advised that her gasket keeps getting caught on the upper dish rack whenever she slides it out causing this issue and she?s having to keep pushing it back in in order to get it to seal. Confirmed customers complaint and replaced door gasket. Tested unit and the unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 06/17/2021
"Arrived on site to inspect wall oven/microwave combo unit microwave not heating properly. Upon further inspection, customer advised that they have to heat food several times before it will heat properly and they havent had to do that in recent years with other microwaves. I found the unit no connected to WiFi. Placed unit in diagnostics and checked error codes and found none. I noticed that the tone on the console wasnt working. I tested the components and they are all operating as designed. I tested the microwave with a cup of water and it heated properly. When I went to test again, the console would not respond. I cycled power at the breaker and retested and the unit operated as designed. Assisted customer connecting to WiFi. Job completed."
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Killeen, TX 76542
Al
Job Details: 06/17/2021
Arrived on site and inspected dryer with heating issues.Confirmed the complaint and found the connection to the sensor had come out and wasnt connected causing the issues.Job complete
We serviced a
KITCHENAID OVEN
Model KOSE500ESS03
Near Spicewood, TX 78669
Brandon
Job Details: 06/17/2021
"Arrived on site for customer complaint of unit not turning on, found power supply plug was loose behind the unit, I unplugged and plugged back in to make sure the connection was secure, unit tested good
We serviced a
UNKNOWN WINE COOLER
Model n/a
Near Austin, TX 78738
Brandon
Job Details: 06/17/2021
"Arrived on site for customer complaint of wine cooler not cold, found sealed system leak,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near Cedar Park, TX 78613
David S
Job Details: 06/17/2021
"Onsite for fridge water dispenser not working and items freezing on top shelf. Water dispenser working while onsite. C/S dispenser works intermittently. In diagnostics tested damper door, found damper was loud and not closing all the way allowing cold air to constantly flow from freezer. This also will freeze water dispenser lines, the lines will thaw during defrost making the dispenser work again for a short time. Replaced RC damper control, tested damper, unit is now functioning as designed. Also adjusted FC temp up by 2 degrees. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS
Near Georgetown, TX 78626
Tommy
Job Details: 06/17/2021
Arrived onsite for oven base being damaged. Upon arrival found unit was in warranty and base had been bowed on left side of interior. Replaced bottom and unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Lakeway, TX 78738
Brandon
Job Details: 06/17/2021
"Arrived on site to replace gearcase, slider, and wash basket, after replacing, I ran dlms calibration, and tested functioning of unit, everything tested good, no leaks."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Taylor, TX 76574
Wesley
Job Details: 06/17/2021
Arrived on site and found drawer not installed properly. Repaired drawer to fit properly. Unit is now operating as designed.
We serviced a
WHIRLPOOL DRYER
Model WGD9620HC0
Near Austin, TX 78732
David Z
Job Details: 06/17/2021
"Arrived on site to follow up on noisy dryer. Disassembled unit and used sound deadening pads to insulate all contact points between inner components and the cabinet / floor plate. Used seal kit to insulate blower housing. Checked all rollers and pins and found nothing else loose. Unit is as quiet as we can get it. Ran unit and you can still hear a small amount of rumble from the drum / cabinet when empty. There does not appear to be any other repairs to perform to reduce any other noise. Unit just has slight cabinet rattle, but is fully insulated.
We serviced a
SAMSUNG RANGE
Model NX58H9950W
Near Austin, TX 78731
David Z
Job Details: 06/17/2021
"Arrived on site to diagnose range that is not heating. Found broil is firing up as normal, bake element is not igniting. Tested igniter and found Line open.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Smithville, TX 78957
Matthew
Job Details: 06/17/2021
Arrived onsite for washer lid damaged. Upon inspection found failed lid where hinges are inserted. Will need lid and hinges replaced. Part order was incorrect. Need to order Iid and hinges to complete repair. Office to reschedule ; ordrng 1 W11130236 (lid) and 1 WP8563965 (lid hinge LEFT) and 1 WP8572974 (lid hinge RIGHT)
We serviced a
GE REFRIGERATOR
Model n/a
Near Georgetown, TX 78633
Lou
Job Details: 06/17/2021
"Arrived on site to inspect refrigerator on cool. Upon further inspection, I found the unit in the garage and customer advised that the unit was operating great yesterday and she found the freezer light not on. She advised that after she tightened the bulb in the socket, the unit shut completely off. I found the unit is plugged into a GFCI outlet and the outlet had tripped. I plugged the unit into a non GFCI outlet and the unit began to operate as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/17/2021
Arrived on site for CSI MW/Oven control not working. Placed in diagnostics and F6E4 came on. Cleared error code. Removed ACU control and installed new ACU control. Powered oven back on and no error codes came on. Ran bowl of water in microwave and it is heating as designed. Ran preheat in oven and it too is heating as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Mustang Ridge, TX 78610
Kevin
Job Details: 06/17/2021
"Arrived on site and inspected refrigerator and found condensation on ice door, customer has noticed it dissipated some since service call was made. Door is closing properly but condensation is still building. If issue continues icedoor can be replaced but it may not correct issue."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78633
Lou
Job Details: 06/17/2021
"Arrived on site to inspect dishwasher not draining. Upon further inspection, customer advised that they did a normal wash and the unit failed to drain and then they did a 1 hour wash and the unit drained. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I removed the drain pump and vacuumed the drain area and found food debris blocking the drain. When I went to empty my vacuum, I found a piece of paper/cardboard approximately 4-6 inches long in the water from the dishwasher. I advised the customer of my findings and recommended that they clean their dishes before putting them in the unit to wash. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near Austin, TX 78702
Luis
Job Details: 06/17/2021
"Arrived on site for noise complaint. Power cycled unit diagnosed noise from tubing vibrating against other tubing in compressor compartment,adjusted discharge and suction tubing power cycled unit noise no longer present"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78737
Luis
Job Details: 06/17/2021
"Arrived on site for broken heater wires on fill tube,replaced fill tube assembly,ran diagnostics icemaker passed ran fill test passed.
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Austin, TX 78734
Brandon
Job Details: 06/17/2021
"Arrived on site for customer complaint of cooktop not working, found most of the orifices were clogged and needed cleaning, I cleaned out orifices, unit tested good. Bake and broil tested good.