"Arrived on site to test unit WTW4855HW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11607637) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to look at model WTW4855HW3 for customer complaint of unit running drain pump constantly i found issue with the control board. I replaced control under S153EB, unit tested good. Part used w11607637"

"Arrived on site to look at model MVW6200KW5 for customer complaint of unit not draining or completing cycles. Found issue with lower wire harness being broken at drain pump. I replaced wire harness and secured properly onto existing clip, unit tested good. Part used w11590868"

"Arrived on site to look at model MHW8630HW4 for customer complaint of a burr on the baffle. I used fine sand paper to remove burr, unit tested good."

"Arrived on site to diagnose the unit for tripping the breaker during operation. Verified the issue with the customer and performed a full inspection. Found the control boards for both ovens failing and causing the breaker to trip under load. Removed the unit from the wall to gain access to the rear compartment and replaced both oven control boards. After replacement, reassembled the unit and restored power. Tested operation by preheating both the upper and lower ovens to 500?. Both ovens reached temperature with no interruptions and did not trip the breaker. Unit is operating as designed. Job complete."

"Arrived on site to diagnose the range for an intermittent heating issue, where the oven would sometimes heat properly and other times fail to reach temperature. Verified the concern with the customer. Inspected the interior of the oven and found aluminum foil laid across the bottom panel, completely covering several vent openings. Advised the customer that the foil was restricting airflow and choking off ventilation, which can cause inconsistent temperatures and improper heating performance. Removed the foil and cleared the vent holes. Tested the oven by preheating to 350?, and the unit reached temperature without issue. Observed proper cycling and heating during testing. Unit is operating as designed at this time. Job complete."

Arrived on site to diagnose oven not reaching proper temperature. Verified complaint with customer and began testing. Initiated a preheat cycle and observed that the temperature was climbing unusually fast and not regulating correctly. Performed further testing and found the control board is not reading temperature accurately and is failing to cycle elements properly. Confirmed control board is faulty and no longer available for replacement (NLA). Discussed findings with customer and advised no repair options available due to part being discontinued. Collected $149.99 for trip and diagnostic fee. Job complete. $162.36 CC Auth# UC9C9R

Arrived on site to replace inner door panel. Opened new box and found panel damaged. Ordering. New panel office to reschedule ; ordrng 1 W11768649 (Inner panel)

"Arrived on site to diagnose a dishwasher that was not operating properly. Ran the unit through a test cycle and confirmed that the dishwasher was filling with water, but the wash motor was not circulating water through the spray arms. Inspected components and found the sump and motor assembly had failed and was not engaging as designed. Removed the old sump and motor assembly and installed a new replacement. Reassembled the unit, ran a full diagnostic cycle, and verified proper water circulation and wash performance. Checked all connections and inspected for leaks none found at this time. Unit is now operating as designed. Job complete."

"Arrived on site for oven not heating. Verified both bake and broil elements are good and not heating. Unit has a bad thermal fuse. Gave quote of 66.95 parts, 239.99 labor, total of 306.94 plus tax. Removed oven from wall. Replaced thermostat. Verified operation. Call complete. 392.26 Auth code: HAFKF4"

"Arrived on site for unit making grinding noise. Upon arrival, customer present video recording and found noise is coming from drain pump. Proceeded to remove filter and found broken glass. Proceeded to clear sump and drain pump. Retested multiple times and noise went away. Ran diagnostics twice and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker and emitter/receiver boards failures, I removed and replaced the boards, and when I went to install the ice maker, I found it damaged. I was able to adjust the ice maker until I could return and advised the customer to monitor the ice maker for any issues. If any issues arise, turn it off. I am ordering the ice maker and scheduled return service for 12/2/25. No water leaks were observed during service. W11629974; ordrng 1 2198597 (Ice maker)"

"Arrived on site for gearcase leaking oil. Confirmed black oil under gearcase. Replaced gearcase, splutch, actuator and belt. Recalibrated machine. Ran automatic test cycle. Unit is working as designed. Call complete. W11454372"

Arrived onnsite with new front right switch. Removed cooktop from counter. Replaced front right limit switch. Verified operation. Call complete W10857622

"Washer WTW5010LW0. Customer stated clothes were wet at end of cycle. Ran diagnostics and found F9E1 fault code, indicating drain issue. During spin, heard drain pump struggling to push out water. Removed drain pump; it was bound/failing. Replaced drain pump w11399437. Ran normal wash cycle with several towels until saturated, then drain/spin cycle. Washer pumped out water fine. Unit working as intended. No leaks detected at times of service."

Arrived on site for a dishwasher WDT751SAPZ1 not staying closed. I found the latch wasnt locking. I replaced the latch w11412299 and now it's locking. Also found the console is peeling up. No signs of corrosion by the vent. I'm ordering W11460908 console for return visit. Office will need to reschedule. No leaks detected while on site ; ordrng 1 W11460908 (Console)

"Arrived on site to diagnose gas dryer WGD4850HW2 that is not drying clothes in 1 cycle. Tested the unit and found it coming on and heating. Vents were blocked with back pressure at the lint screen. Called and spoke with landlord, shared findings, and advised professional vent cleaning. No repair needed. Call completed. NO GAS LEAKS DETECTED DURING SERVICE."

"Arrived on site to follow up on refrigerator WRT511SZDM00 that is not cooling. On arrival unit was off. Tenant had said even after sealed system repair, unit was not cooling all the way. After powering on and running for 15+ mins, unit had no frost pattern on the evaporator. I checked pressure and found -18hg/120 psi. Checked all tubing and evap for leaks and found no dye or leaks present. Recovered system and put 200psi nitrogen through the system. Let sit for 15 minutes and found no pressure drop. Based on this evidence unit is behaving like it's under charged. I vacuumed down and verified good vacuum, then charged to spec. Advised Tenant to follow up if cooling slows down again, and we will need to isolate and test the yoder loop. Call completed. NO WATER LEAKS OBSERVED DURING SERVICE."

"Arrived on site to diagnose washer WTW4855HW2 with no fill. On arrival tenant stated the unit does not fill up all the way, even on deep water wash. I ran a normal cycle with existing settings to watch the fill. Ran unit until fill stopped and found over 8 inches of water present, which is well within spec. I advised the tenant this is completely normal for a modern HE unit, and this specific model actually fills higher. Customer said they read about water level being a known issue, however there are no service pointers or issues regarding this units fill. All items are working as designed with no failures present. Office to collect service charge from card on file. No water leaks found. Had maintenance present with me when I explained diagnosis to resident."

Arrived onsite for unit tripping breaker. Upon arrival I found the breaker turned off. I flipped the breaker on and ran both units to bake for 500 degrees. Unit reached temp and kept going. No issue with unit it is a just sold home and due to the oven notnbeing used for a while it can cause the breaker to trip. No tripping occurred and unit operated as designed. Call complete. No parts installed. Customer not onsite for signature.

Arrived onsite for middle burner not operating correctly. When inspecting the middle burner valve i found when set in the off position the unit sparks. I pulled off the top and found the switch harness to have come loose on the middle burner. I replaced the switch harness and tested unit. Unit now operates as designed with no leaks present during time of service. Call complete. Installed W11703400.

Arrived onsite for control replacement. I replaced the W11696067 control and tested unit. Same issue occurred. Spoke with techline and while on the phone I found previous control replacement had swapped the P4 Blue and P5 Red connections for the relays. I corrected the plug ins and unit was tripping breaker when oven was set. I performed a burnoff and told maintenance to turn it off after 2 hours they agreed. Call complete.SR 21696039

Arrived onsite for washer needing new bellow. I replaced the bellow and verified no leaks are present. Call complete. Installed WPW10237499 BELLOW.

"WMH31017HS12 Arrived on site for a otr microwave, not heating. On arrival, I verified the issue it was a failed diode. I replaced and tested with a cup of water product is working as its designed."

"Arrived on site , unable to take down microwave due to unit being tiled unto space ( see pics) . Advised customer they will have to make unit accesable for repair . She will let office know .; O-emld tckt"

"Arrived on site for washing machine model WTW5000DW2 that wouldn't start a cycle. Inspected unit and work area. Customer advised that after running a load, the lid locked, cycle said complete, but machine wouldn't open or start a new cycle. Canceled cycle and found lid opened. Ran unit through diagnostics; no stored error codes found. Ran diagnostic cycle; unit worked and operated as designed with no leaks present during operation. Checked suspension and basket; both in good condition and properly secured to drive shaft. Explained issue likely due to off-balance load and need to cancel cycle. Performed manual diagnostic tests; all components worked and operated as designed with no issues or leaks present. Call complete. No parts installed."

Arrived on site to inspect refrigerator not cooling. Upon further inspection I checked temperatures and measured 10 degrees FC and 60 degrees RC. I gained access to the freezer and found the evaporator panel was completely frozen over. I gained access to the control for testing and measured the defrost heater and it measured OL. I verified proper voltage from the control to the heater. I am ordering the heater assembled and scheduling for 12/2. I instructed the customer to defrost the refrigerator 24hr prior to service. Signed waiver. No water leaks observed during service. W11650661; ordrng 1 W11650661 (Heater)

"WRMF3636RZ00 Arrived on site for a refrigerator door staying open. On arrival, the client said the door light stays on the display. I verified and unplugged, and the rc switch and found loose wire plugged in then tested product is working as its designed. I reset the filter as well. No parts used, and no water leaks were visible from the main water supply."

"WRS335SDHM07 Arrived on site for a refrigerator leaking water. On arrival, the client stated water was leaking from the bottom left side. After maintenance turned on the water, I despensed water, no leaks . Further inspection, I found out maintenance had removed the filter, and that's when they noticed water leaking. I notified the client that was normal. Product is working as its designed with no water leaks visible from the main water supply. No parts used."

"WFES5030RZ0 Arrived on site for a range with cooktop issues. On arrival, I verified, scratched, and the control was not responding. Also, inner glass has scratches, and the door is leaning to the right side. I ordered control board, inner glass, hinges, and returning with cooktop. Office, please reschedule the client for the soonest availability. ; ordrng 1 W11757145 (Control board) and 1 WP8053948 (Inner glass) and 1 WPW10440013 (Hinge) and 1 WPW10388635 (Hinge)"

"WZC5116LW0 Arrived on site for a freezer, not freezing. On arrival, I verified that the freezer wasn't freezing . After speaking with my manager and testing incoming power and testing the compressor, we tested the inverter and determined it has failed. Call we a referral call. The client was able to verify POP i uploaded photos . I installed the inverter and tested product works as it's designed."

Arrived on site for washer stuck in drain mode . Ran diagnostics got pressure sensor error code. Washer fall under service pointer range . Replaced control. Ran diagnostics test and calibration. All checking normal. Drain pump is ohm's normally . Nomwater leaks detected at time of service. Called and documented findings and work done to safety same reference number Job complete.

"Arrived on site for refrigerator model WRF535SMBM00 not cooling. Inspected unit and work area. Customer advised hearing a clicking noise with fans running but no cooling. Confirmed complaint and accessed compressor area. Checked amp draw on compressor; found it pulling 1.2A before shutting off in 7 seconds. Start device had failed, causing compressor shutdown. Checked condenser coils and found heavy lint buildup on front, leading to elevated refrigerant temperatures. Removed lint and replaced start device/relay W10873801. Tested unit; operating as designed with no leaks present during service. Call complete."

"Arrived on site for a washing machine model WTW5010LW0 that is not draining. Inspected unit and work area. The customer stated that the unit quit in the middle of the cycle and would not drain. She advised that she has not been able to get the unit to do anything since. I confirmed water inside of the basket and gained access underneath. I found one of the wire harness wires going to the drain pump split, causing the issue. I replaced the wire harness W11643701 and tested the unit. I found the machine work and operating as designed but heard a squeaking noise coming from underneath the machine. I found the splutch assembly worn. I replaced the splutch assembly W10721967 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete."

"Arrived on-site for refrigerator model JFFCC72EHL03 making abnormal sounds. Inspected unit and work area. Customer showed video of issue. Heard gurgling noise from rear of unit. Pulled out machine and traced gurgling to refrigerant in cabinet. Checked evaporator fansno noise or defrost issues found. Accessed compressor to verify welds; no leaks present. Compressor cycled on and off every 15 seconds, starting for 7 seconds then stopping. Checked voltage to inverterfound DC voltage drop in and out. Tested individual components; no power loss replicated. Spoke to GC, advised to order all controls. Office will contact customer to schedule return due to limited parts availability. NO WATER LEAKS OBSERVED DURING SERVICE.; ordrng 1 W11567409 (Orion board) and 1 W11585970 (Dispenser UI) and 1 W11585971 (Side door UI) and 1 W11664342 (Control)"

"Arrived on-site for refrigerator model WRSF5536RB00 making noises during operation. Customer advised unit hums when cooling but not every time. Inspected unit and work area. She noted noise from rear, not inside refrigerator or freezer. Gained access to compressor area and found two refrigerant lines touching against back cover, potentially causing issue. Tested unit; all fans and compressor ran without abnormal noises. Checked ice maker and damper control; no abnormal sounds. Unit working and operating as designed with no leaks present during service. Call complete. No parts installed."

Arrived onsite for unit filling when in idle. Customer stated it fills when left alone or plugged in at first. I confirmed it fills on plug in. I replaced the valve and control and issue still persists. I saw the water faucet assm is hanging down and possibly caused a short in the switch. I will order W11174419 Faucet assm and W11793907 UI Panel. Office to RS. No leaks. Installed W11400157 DRAWER AND W11419171 CNTRL-ELEC.; ordrng 1 W11174419 (Faucet Assm) and 1 W11793907 (PNL UI)

Arrived on site to replace previously diagnosed parts on model Med7230hw1 i replaced the drum and tested unit. Unit is well within noise tolerance range. Took video parts used w10545923 customer not on site to sign

"Arrived on site for moisture in freezer. Checked door seals good gasket sealing to cabinet found large gaps between liner and cabinet that can allow air to enter compartments,installed adhesive sealer to gaps. Customer unable to sign. 482338; used 1 482338 (Adhesive) from stock"

Arrived on site to inspect dishwasher touch pad not responding. Upon further inspection. I found that the ui had become shorted due to moisture from the vent. I adjusted and corrected the vent foam gasket and replaced the ui control. I reassembled and tested the unit and it is now operating as designed. No water leaks observed during service. W11632709

"Arrived on site for a dishwasher WDT750SAKZ0 leaking from the front. Customer stated it's intermittent. When inspecting the door i found the seal is deformed and needs to be replaced. The gasket is seated as designed. I quoted $72.15 parts, 229.99 labor and a total of $ 327.07 with taxes. I collected 162.36 leaving a balance of $164.71 upon completion. I'm ordering the inner door seal for the return visit. Office will need to reschedule. Tr id#3208669; ordrng 1 W11664713 (Inner door seal)"

"Arrived on site to inspect washer model WTW4855HW3 continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11607637. No one available to sign"

Arrived on site for broken outer glass on range door . Found non standard screws were used on door . Called tech line e per conversion with DW . Reported findings and sent pics of door . Tech line is passing this on to trade care for determination on courage. Will need to replace screws for proper repair . Will need screws and wait on trade care outcome . No gas leaks detected at time of service Sr # 21696393. ; ordrng 1 Partsresearch

Arrived on site for dryer just stopped . Found main harness and control wiring burnered up.ordering harness . Set return 12/2. ; schdld next appmnt for 12/2 TUE !

"Arrived on site for dead otr microwave. Found cavity thermostat had blown due to paper plate catching fire . Also turn table glass broken, support and ring had melted . Replaced cavity thermostat . Test unit and all checked normal. Will need to order glass ,ring and support . Parts 141.23, labor 274.99. Total 450.56 w /tax . Collected 162.36 w/tax autho4TJM9T call to set return sm only ... ; ordrng 1 W11402532 (Turn table) and 1 W10679313 (Ring) and 1 W10337248 (Coupler)"

Arrived onsite for previously diagnosed parts. When replacing the blower wheel housing i found the motor shaft broken and bent. I need to order 279827 motor and RS for 12-02-25.; ordrng 1 279827 (MTR)

"Arrived on site to test unit WRMF3636RZ00 for slow ice production and weak dispenser flow. Customer stated barely any water comes out and ice is very slow. Tested dispenser; flow extremely low. Removed filter and full pressure immediately returned. Clogged filter was restricting water to both dispenser and ice maker, causing thin cubes, slow production and weak pressure at the dispenser. Advised customer to purchase a genuine replacement filter from a local big-box retailer (avoid online counterfeits). Once filter is replaced, all functions will return to normal. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on. Site , replaced motor ,blower wheel and thermal fuse . Tested dryer and found elemnt had failed as well. Talked to PR . Replaced elemnt ( no additional charge . ) . U it is now functioning properly. Parts .174.38, labor 130.00. Collected 329.49 autho C49NTY. Job complete"

"WTW4816FW3. Customer stated washer was not working and would not do anything. Found unit unplugged. At time of service, plugged unit in and drain pump kicked on immediately. Canceled drain pump, and it kicked back on. Ran diagnostics; found multiple fault codes, including control board, pressure switch, and drain fault codes. Removed and replaced drain pump Ww11603810. Recalibrated unit and ran auto test. Unit filled, agitated, drained, and spun. Washer is working normally. At this time, no leaks detected at time of service."

Arrived on site for washer not cleaning. Ran diagnostics found stored error f0 e2 oversuds. Isolated all valves and tested water supply is good. Advised customer not to use powder detergent in dispenser. Ran a normal load and unit is functioning as designed. No leaks present at this time job completed.

"Arrived on site to test unit for not dispensing ice, tested unit found all switches are good, water dispenser is working but dispensing motor will not activate, inspected and found it rusted, replaced motor but still control get it to turn, no voltage present when dispenser is activated, UI is not switching between water and ice, ordering UI, potentially the control will be needed as well but its no longer manufactured, office to reschedule ; ordrng 1 WPW10560267 (Ui) and 1 WPW10453401 (Power supply board)"

Arrived on site as helper to JU

"Arrived on site to test unit for excessive shaking, tested unit found failed suspension extremely jumpy, replaced suspension and tested unit is now running as designed no leaks detected job complete installed W11130362"

"Arrived onsite for microwave WMH31017HS11 hood fan not coming on. Pulled unit and inspected. Found motor would only humm. Turned blower by hand and motor began to turn. However it will not startup on its own, motor winding out. Ordering fan, set to return Monday the 1st.; ordrng 1 W11441128 (Blower fan)"

"Arrived on site to inspect refrigerator JFFCF72DKL04 no cool. Upon further inspection, I found the unit turned on, and both compartments are room temp. While checking the unit, I heard the compressor attempting to turn on, and then the start device clicked. I pulled the unit out ahdngainedmaccess to the compressor. I found the compressor extremely hot to touch. Using my tester start device, I placed it on the compressor and tested it, and the compressor continued to fail. I advised the customer of my findings and am ordering the compressor, access valve, and UV dye drier, along with CNOTE-2 HOUR JOB. Office to schedule return service, and the unit was left unplugged for safety.; ordrng 1 W11557425 (Compressor) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 W11598433 (Evaporator) and 1 CNOTE (2 HOUR JOB) and 1 LOKRINGKIT (LOKRING KIT) and 1 R600 (R600)"

"Apartment 5108. Arrived on site for washer WET4027HW2 not going through the cycle correctly. Found error code for overflow condition. Inspected unit and found that the pressure hose could not be blown through. Inspected further and found the pressure hose kinked near the washer tub, where the wire harness feeds into the dryer cabinet (section of lower harness). Adjusted harness clips to shift line remove kink. Tested and unit is now functioning properly. Job complete"

"Arrived onsite for washer WTW4855HW3 constantly draining. Ran diagnostics and confirmed F3E1 error that would not reset. Per service pointer and scode s153eb, need to replace the control. Replaced control board w11607637. Calibrated and tested. Unit is now functioning. Job complete"

"Arrived onsite to replace failed components rusted and falling apart, per last diagnosis. Replaced faucet assembly, faucet bezel, brace and top, housing and drawer and screws. Tested unit and unit is now functioning properly. Gave model/serial tag to customer for safe keeping as tag was no longer sticking. Job complete"

Arrived onsite for refrigerator WRT311FZDM02 not freezing. Inspected and found no dye in compressor compartment. Disassembled FC and found ice ball on cap tube. Showing signs of restriction (previous visit unit showed signs of debris in cap tube). Will need compressor and evaporator replacement and flush with nitrogen. Office to reschedule for 2 hrs. ; saved tckt

"Arrived onsite for refrigerator WRX986SIHZ00 not cooling properly in the RC. Inspected and found the RC evaporator covered in ice (heavy on the left side). Shim from previous visit was still in place. Drain pan did not appear to be bowed. Unit will need to manually thaw. Possible damper motor or blocked drain line. Ordering Damper, evap fan, drain tube. Office to reschedule. $162.36 CK Auth# 39YJL4; ordrng 1 W11745092 (Drain tube)"

"Arrived on site to test unit WVU37UC6FS1 for noise during low fan speed. Unit located in new construction home; builder not present. Tested on low speed and heard low rumbling from motor bearing. Replaced blower motor (W11100651) and retested; noise has been eliminated and unit now runs at proper sound levels. Unit is running as designed, no one on site for signature, job complete."

"Arrived onsite for dryer WED4850HW0 tripping the breaker. Inspected unit and could not duplicate any issues. Spoke to the Mrs over the phone and turns out the builder recently replaced the breaker. Since then the customer has had no issues, just kept the appointment just in case. Documented with safety"

"Arrived on site to install previously diagnosed and ordered parts. Due to the lid not closing properly, I removed and replaced the lid and tested and found the lid continues to not close fully. I removed and replaced the hinges and retested, and the unit is operating as designed. No water leaks observed during service, job completed. W11470212, W11789527, W11789526"

"Arrived on site to inspect range kfdc558jss01 cooktop burner flames issues. Upon further inspection, the customer advised that their inspector told them the flames in the high setting were not correct. Before I tested the burners, I inspected the burner caps and found the far left front and rear burner caps were switched. I pointed this out to the customer and placed them on their correct burners. I tested all of the burners and found the front left and right burners (large burners) flames were not correct in the simmer settings. I adjusted the flames and verified their operations. I removed the conteol panel and found the remaining burners do not adjust. Retested the burners, and all are operating as designed. Quoted the customer $313.91 ($289.99+tax) for service/labor fees, and the customer paid in full with CC ($361.00 CC Auth# JACHF3). No gas leaks detected during service, job completed."

"Arrived on site to follow up on dishwasher KDTM404EBS3 that had tripped breaker again. I found breaker would not reset. I removed the control and checked control and wiring for any damage and found none. I checked the terminal block and found the L1 wire nut had melted when the element shorted, and run vibration caused the exposed wire to contact the terminal box. I removed the damaged section and replaced with a new wire nut. Breaker reset and I ran full diagnostic cycle. Found no issues and unit passed cycle. Tested and unit started a regular cycle as well. All should be working as designed with no water leaks present. Repair completed. NO WATER LEAKS OBSERVED."

"Arrived on site to look at model WFW560CHW4 for customer complaint of unit not draining found error codes f9e1 f0e2 found bra pad in drain hose. I removed pad, unit tested good."

Arrived onsite for unit not freezing or making ice. Customermstated it has ice right now. I checked the evaporators and found both to have some ice buildup. I checked the drain tube and found it slightly clogged and condenser coil to have lint buildup. I cleaned the drain tube and condenser coil and confirmed the defrost heater is working. Checked the freezer temp after a short defrost and found the unit dropped to 4 degrees and continued dropping. Unit operates as designed. Call complete. No leaks or parts installed.

"Arrived to 8304 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived on site for poor washing performance. Ran diagnostics, nomerror codes . Ran test wash and found manifold not staying on feeder tube causing water to be diverted . Replaced manifold. Also replaced lower spray arm due to build up . Reran diagnostics wash test . All checking normal. No water leaks detected at time of service. Job complete"

"Arrived on site for unit tripping breaker when both ovens are on. Upon arrival, checked breaker and found to be on a 50 amp. Proceeded to start both ovens and within 2 minutes, tripped breaker. Proceeded to remove unit halfway out to check amp draw from the control relays and found both bake and broil elements on both ovens to cycle correctly drawing 17.6 amps on broil and 13.5 amps on bake. Attempted to pull on conduit to see if amp draw changes but no change. Inserted oven back in the designate install and monitored unit and did not trip. There is enough slack on the conduit. Checked element temperatures and found to be in correct range and glowing read exceeding over 1000F. Called techline and spoke with Brandon SR#21694284 stated a thermal expansion internally in the breaker is a possible issue. Since amp draws are cycling correctly on both ovens, there is no fault with the unit. Call documented. Called Safety Team SR#21694811 and spoke with Lisa and documented call as well. Unit is functioning as designed. No parts replaced."

"Arrived on site for F7E9 Locked rotor. Upon arrival, ran test 7 and found unit spinning but not going above 820RPM and also made an abnormal growling noise. Proceeded to replace W11314361 rotor, W11354541 stator and W11680389 control. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to remove hub however screws were rusted and stripped. Will need a dremmal tool to shape screw head to a flat. Ordering WP8533953 screws (8). Unit is in garage. Please schedule first call of the day. Unit has been left unplugged and advised not to use until we return. Customer agreed. Customer agreed to reschedule Dec 2nd ; schdld next appmnt for 12/2 TUE AM"

"Arrived on site for unit not drying properly. Upon arrival, performed airflow test and found poor airflow. Without vent, test passed. Proceeded to check temperature without vent and read 175F - 123F. With vent, temp rose to 200F. Proceeded to check duct and found large amounts of lint buildup. Showed customer agreed to clean hose over the weekend. Unit is functioning as designed. No parts needed"

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace both shafts and repair kit. Tested unit and now unit is functioning as designed. Charging remaining balance of $270.90. Informed property manager via text. Charging card on file"

"Arrived on site for an electric dryer model MED4500MW0 that is not heating. Inspected unit and work area. The customer advised that the unit just stopped heating. I tested the dryer and confirmed the customer's complaint. I checked and found proper voltage and polarity going to the unit. I found no fluctuations in voltage when trying to start the machine. I gained access to all heating components and found the thermal CT off blown. I checked continuity between the element and the heater housing. However, I did find the heater sagging a little. I replaced the heating element 279838 and thermal cutoff W10900067 and tested the dryer with the vent removed. I found temperatures fluctuating between a 124?F and 168?F, averaging a temperature of 146. This would indicate the machine is cycling properly without the vent attached. I tested the dryer with the vent hose attached and found a lack of airflow and temperatures taking an extremely long time to cycle. I looked into the vent hose but couldn't see anything going into the wall. I did notice the vent hose was extremely long and was bending multiple directions before going into the floor. I explained that the customer may want to shorten the vent hose and look into the vent issue due to the airflow restriction. I did advise that without fixing either of those issues, the dryer will continue to run into this issue. The unit is working and operating as designed. Call complete."

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11608056 control. Ran diagnostics and calibration. Unit is functioning as designed. No water leaks detected at this time"

"Arrived on site for an ice machine model KUIX535HPS01 that won't turn on. Inspected unit and work area. The customer advised that there is water inside of the unit, and it will not drain or turn on. I did confirm the customers complaint and pulled out the machine. I gained access to the external drain pump and hit it with the palm of my hand. I found the unit begin to drain, and once fully drained, the ice machine regained power, indicating an external drain pump failure. I replaced the external drain pump W11539855 and tested the unit it. The unit began to work and operate as designed with no leaks present during service. Call complete."

"Arrived on site to test unit for leaking water, tested unit found all components running properly but extreme amount of suds developing in unit, customer was using incorrect detergent in unit causing suds to push water out , explained to customer what to use, unit is running as designed no leaks detected job complete no parts installed"

"Arrived on site to test unit for burning food, customer stated that broiler is not cooking evenly, tested unit found all elements working properly, explained to customer that to get precise even cooking is almost impossible on regular broil, advised to customer try using convection broil to get more even cooking and for any other usage instructions to read manual, at this time unit is running as designed job complete no parts installed"

"Arrived on site to test unit for F2E2 error, customer stated that this error pops up every time she uses hot water, tested unit found hot steam is getting on the console and triggering error, inspected and found console starting to get corrosion, will need to replace console and control as precautionary do to potential moisture damage ordering part office to reschedule ; ordrng 1 W11793907 (UI)"

"Arrived on site to test unit for oven not heating properly, put prob into oven and pre heated to 350, oven preheated to 380 and recovered to 350 within 10 minutes which is per design, unit is heating properly, at this time job complete no parts installed"

"Arrived on site for a range door damaged. Upon arrival inspected unit verified, serial numbers do not match. Inspected unit found range door not damaged.. Maintenance on site to witness range door not damaged. Customer will call in ticket once unit is located"

WFES3330RS0 range was off with tripped breaker upon arrival. Reset breaker. Removed ground wire and ran oven to 450 degreesno breaker trip. Reinstalled ground wire and retested at 450 degreesno issues. Set 1-hour burn-off cycle. Advised customer to run burn-off and call back if breaker trips. Oven working as intended.

"Ice machine KUID508HPS01 was reported by the customer as not making ice. Ran diagnostics, found no fault codes, and performed a normal cycle. Noticed the recirculating pump making a spooling noise per service pointer. Recommended replacing the recirculating pump, provided an estimate, and the customer approved. Removed and replaced the recirculating pump w11542867 and cleaned the reservoir and other components. Added ice maker cleaner to the reservoir with 32 ounces of water and initiated a clean cycle. Advised the customer to empty and rinse the reservoir with water after the cycle completes, then power the machine to resume ice production. Unit is working as intended. No leaks detected at time of service.Parts 197.45, labor 239.99, tax 36.09, total 473.53$520.88 CC Auth# 4W4PK9"

"Called whirlpool safety. Documented findings that start button failed, all other buttons on control work. No signs of burner marks on control whirlpool only covering trip and diagnostics. Gave customer estimate on repair and cx approved repair. Removed andrepalced control board. Tested dishwasher and it filled, washed and drained. No leaks detected at time of service. Parts 200.92, tax 16.58, total 217.50"

"Washer WTW4816FW3 verified. Continuous drain running and pressure switch fault diagnosed on washing machine. Removed and replaced control board W11603810. Recalibrated washer and ran auto test. Washing machine filled, agitated, drained, and spun. Washer is working as intended. No leaks at times of service."

"WET4027HW2. Verified drain pump continuously running and pressure fault. Removed and replaced control board w11629601. Recalibrated, washed machine, and ran auto test. Tested washer: filled, agitated, drained, and spun. Unit is working as intended. No leaks detected at times of service."

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control under s code S153EB and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for unit tripping breaker. Upon arrival tested unit immediately tripped breaker. Removed ground at power supply and tested. Set broil to 350 unit reached temperature and did not trip breaker. Turned bake on and allowed unit to reach 400 degrees unit reached temperature and didn't trip breaker. Installed ground back on and ran bake cycle at 450 degrees unit reached temperature again without tripping breaker. Monitored unit for 20 minutes and still did not trip breaker. Set cook timer for 1 hr so unit can do factory burn off. No one on site for signature job completed

Arrived on site for unit not heating. Inspected unit found diode had blown or shorted out. Replaced diode and tested. Unit is now functioning properly and as designed to. Maintenance supervisor witnessed unit heating job completed

Arrived on site for unit drain pump constantly running. Inspected unit found infestation at control board. Informed customer infestation it not covered under any warranty. Customer will need to have pest control take care of the infestation before calling back in. Took pictures uploaded to SD. No leaks present at this time job completed

"Arrived on site for right, fridge, gasket tearing apart. Inspected unit found right side door gasket, tearing and worn. Replace door gasket and tested.. Unit is now functioning properly and as designed to job completed."

"Arrived on site for washer running drain pump all the time. Confirmed drain starts on its own. Found f8e1, f3e1, f0e5, f1e1. Accessed control. Verified wiring is good, pressure hose is clear. Replaced main control. Recalibrated and ran automatic test cycle. Unit is working as designed. Call complete W11607637"

"Arrived on site for washing machine showing 'Err' and u, not always responding to input when customer trys turning on unit. On arrival was unable to replicate the uI issue and found no error codes and diagnostics. I spoke to tech line Case#21693663. Was instructed not to make any repairs due to not being able to replicate issue, But found that the only way the 'err' error that the customer says would appear as if there was a failure in the latch. I replace w 11565030 latch and found washer, working as designed with no leaks. While on site, I also verified polarity from outlet to controls working and control and noise filter also function as designed call complete."

"Arrived on site for washer MVW5430MW1 with issue of not filling or agitating. Upon arrival, ran diagnostics and there are no saved error codes. Ran automatic test cycle. Unit fills and drains correctly but makes loud grinding sound during agitation and spin and basket or agitator do not turn. Raised unit to inspect lower components. Found lots of debris under unit. There is a clothing article that pulled through guard and wrapped around pulling causing cam to fail. Uploaded pictures on SD. Inspected belt, actuator and gearcase and are good. Need to replace. Quoted $54.93 for part and $189.99 for labor,totaling &244.92 before tax. Customer approved. Replaced cam and test unit by running a normal cycle. Unit is operating as designed. No leaks present. Job complete. $265.13 c.c autho# KP4W4E"

"Arrived on site to diagnose the range for the right-front burner staying on high regardless of the temperature setting. Tested the unit and confirmed that the right-front burner was not regulating heat and was locked on a high-heat output. Inspected internal components and found the right-front infinite switch had failed and was not properly modulating power to the element. Provided the customer with a quote of $208.15 for the replacement infinite switch and $229.99 for labor. Customer approved the repair.Removed the faulty infinite switch, installed the new component, and secured all wiring connections. Reassembled the cooktop, tested the burner through multiple heat settings, and verified proper modulation and operation. Unit is now working as designed. No issues present at this time. Job complete. $474.29 CC Auth# 9RMWRH $47.43 CC Auth# 3FYR4T"

"Arrived on site to apartment 11204 for SAFETY RANGE tripping breaker. Upon arrival, inspected Unit and tripping gfci breaker as soon as unit is plugged in. I test polarity at supply and get L1 and L2 to neutral is 122v and L1-L2 is 245v. I cannot test at block. I Found that there is continuity from Neutral to ground at supply outlet. I Contacted Techline for assistance . Spoke with TJ. I Explained all test and findings . Tech explained that there is a direct connection from neutral to ground somewhere in the supply and that an electrician needs to repair issue. Case # 21695751. Contacted SAFTEY team and spoke with Christina . Notes were documented from what was documented from Techline. MfrRef # 21633248"

"Arrived on site to apartment 9303 with issue of refrigerator section not cold enough. Upon arrival, inspected unit. Freezer temperature is correct. Refrigerator is indeed too warm. Found broken harness on diffuser and is on closed position. I replaced diffuser W11645127 and am now getting correct air flow. Unit is operating as designed. Job complete"

"Arrived on site to apartment 18102 for washer WTW4850HW3 with Special Project S153EB. Upon arrival, ran diagnostics and get F3-E1 pressure system fault. Need to replace control per service pointer. Replaced control W11607637. Test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site for dryer MED7205RW0 with issue of not powering on. Upon arrival, test polarity and is incorrect . L1 and L2 to neutral is 120 but L1-L2 together is zero v. Unit needs to be connected to 2 different 120v phases. I cannot test unit at this time. Job complete"