Near Cedar Park, TX 78613
Tommy
Job Details: 12/21/2020
OVEN JENN-AIR JMW8530DAS Arrived onsite for unit fan motor not going strong. Upon arrival found unit fan was very weak. Ordering fan. Pulled unit and tried to get fan to work in the mean time. Could not get fan to operate correctly. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WP74008383 (FAN )
Near Austin, TX 78739
Robert
Job Details: 12/21/2020
ICE MACHINE WHIRLPOOL MIM1554XRS1 Arrived on job for complaints of not making ice. Found the inlet valve not working. Replaced valve and test.
Near Manchaca, TX 78652
Luis
Job Details: 12/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for no water,tested dispenser no water,valve energized. Diagnosed a frozen waterline in the cabinet,defrosted water line tested water dispenser working. Changed defrost setting to basic,increased freezer temperature by 2°"
Near Manor, TX 78653
Matthew
Job Details: 12/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived onsite for FC freezing food. Upon inspection found customer had lowered the recommended settings to counter some of the freezer issues but freezing is intermittent. Will need to order and replace control (W11214887), diffuser (W11317276) and thermistor (WPW10384183). Office to reschedule ; ordrng 1 W11214887 (cntrl-elec) and 1 W11317276 (diffuser) and 1 WPW10384183 (thermistor)"
Near Austin, TX 78704
Luis
Job Details: 12/21/2020
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site for no ice. Found unit extremely hot with compressor not running,let unit cool down,ran diagnostics condenser fan not running compressor powered on with a good frost pattern. Ordering a new condenser fan motor ; ordrng 1 W11123104 (Condenser fan motor)"
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/21/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to replace control and bulb for microwave. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near San Marcos, TX 78666
Jacob
Job Details: 12/21/2020
WASHER MAYTAG MVWC465HW2 Arrived onsite for unit making noise during spin. Tested unit. Found that the belt was screeching. Took off belt. Noticed that the belt was stretched out. Ordered part. Office to reschedule.; ordrng 1 W11239857 (belt)
Near Pflugerville, TX 78660
David S
Job Details: 12/21/2020
DRYER MAYTAG MED5500FW1 Arrived on site for dryer making a burning smell. I inspected the unit and work area. I found the interior of the cabinet full of burnt lint. See SD-QuickPic. I cleaned out all of the lint and the interior of the cabinet. I inspected the top fuses and thermostats all checked good. I inspected the heating element and found it broken p. I replaced the heating element. I reassembled the unit and tested it. I found it operating as designed.
Near San Marcos, TX 78666
Leonardo
Job Details: 12/21/2020
OVEN WHIRLPOOL KEBC278KSS03 Arrived on site to test unit for no power. Test unit and found melted wire at junction box
Near Austin, TX 78722
Scott
Job Details: 12/21/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site for drain pump not stopping . Found small amount of water in back of tub . Found sock and change stuck in catch ,and motor . Replaced drain pump . Re ran diagnostic wash tests . All checked normal. No water leaks detected at time of service. Job complete ."
Near Round Rock, TX 78664
David S
Job Details: 12/21/2020
WASHER MAYTAG MVWB850YG1 "Arrived on site for washer making a noise and being unbalanced. I inspected the unit and work area. I tested the unit and found it not drain properly, I corrected the drain hose. I found the unit making the noise when in a spin cycle. Indicating the unit needs a new bearing. I inspected the rotor stator and found it covered in oil. The unit needs a new drive bearing.The customer agreed. I removed the agitator and basket. When I removed the rotor stator, and gained access to the drive shaft and bearing I found a crack in the tub coming from the bearing. The tub will need to be replaced.. The office will reschedule when we have an eta on the part. ; ordrng 1 W10381078 (outer tub)"
Near Austin, TX 78752
Matthew
Job Details: 12/21/2020
OVEN WHIRLPOOL IBS300DS02 "Arrived onsite for oven with no power. Upon inspection found thermal fuse faulty. Replaced fuse, unit powered up, tested unit at 350 degrees. Could hear fan running. Unit is functioning properly. Job complete."
Near Driftwood, TX 78619
Richard
Job Details: 12/21/2020
WASHER MAYTAG MVWB835DW1 Arrived onsite for the washer not turning on. During testing found that the console is not working at all and there is power going to the control board. Console and control will need to be replaced. Replaced console and control board. And washer tested good. Complete
Near Bee Cave, TX 78738
Brandon
Job Details: 12/21/2020
RANGE KITCHENAID KDRS467VSS "Arrived on site to repair cooling fan error, I found failed blower motor, I replaced blower, unit tested good.
Near San Marcos, TX 78666
Noah D
Job Details: 12/21/2020
DISHWASHER KITCHENAID KDFE104DSS3 "Arrived on site to inspect dishwasher for not washing dishes, upon inspection found the sump not starting, replaced sump , all functions returned with no leaks detected. Complete"
Near Georgetown, TX 78626
Lou
Job Details: 12/21/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher not working. Upon further inspection, I placed the unit in diagnostics and tested. When I closed the unit door, the unit would not recognize the door closed. I inspected the latch and found it broken inside. I removed and replaced the latch and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
James
Job Details: 12/21/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site and tested operation. Found ice maker not filling with water. Ran diagnostics and found all tests for ice maker pass but fill tube heater not heating and fill tube has frozen in door unit will need new door to repair. Office to schedule return services ; ordrng 1 LW11026425 (dor-fip)
Near Austin, TX 78759
David S
Job Details: 12/21/2020
COOKTOP WHIRLPOOL WCG97US0HS Arrived on site for cooktop not igniting. I inspected the unit and work area. I found the back right and front left burners not igniting properly. I found the burner caps not installed right. I corrected the burner caps and they ignite properly. I tested all burners and found them working with good even flames. Job complete.
Near Briarcliff, TX 78669
Brandon
Job Details: 12/21/2020
COOKTOP WHIRLPOOL KCGS556ESS02 "Arrived on site for customer complaint of burners not igniting, I was able to get all burners to ignite multiple times, unit tested good. See photos."
Near Spicewood, TX 78669
Brandon
Job Details: 12/21/2020
VENTHOOD WHIRLPOOL UXT5230BDS1 "Arrived on site for customer complaint of unit making noise, found motor mount screws loose, I tightened screws, unit tested good."
Near Briggs, TX 78608
James
Job Details: 12/21/2020
WASHER MAYTAG MVWB835DW1 Arrived on site and tested operation. Found f6e2 communication error. Tested circuit and harness. Found control panel has failed. Installed new console and tested operation. Found unit tests good and all functions working properly. Job complete
Near Dripping Springs, TX 78620
Richard
Job Details: 12/21/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher not washing. Replaced sump and pump motor. But was not able to test because the customer uninstalled the dishwasher and had it sitting in the middle of kitchen. Advised customer to monitor it after they install dishwasher. Complete
Near Georgetown, TX 78626
Cliff
Job Details: 12/21/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to replace panel for range oven door. Replaced panel and tested unit. Found all is functioning properly at this time.
Near San Marcos, TX 78666
Andrew
Job Details: 12/21/2020
OVEN KITCHENAID KODE507EWH04 "Arrived on site to test unit for meat probe issues. Was not able to replicate issue of probe light turning on without meat probe installed. Unit heat to 350 perfect. Spoke with tech line and found everything to be good. No current error codes. Upon further inspection I noticed greasy gooey build up on lower oven jack probe. Replaced lower oven jack probe. Tested unit, unit works good. Replaced lower oven inner frame. Old frame had scratch/dent(took pics). Customer was satisfied with frame. Job complete.SR#7729546332"
Near Austin, TX 78738
Luis
Job Details: 12/21/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for main control shutting itself on and off. Replaced defective main control,powered unit on ran diagnostics unit passed all test."
Near Buda, TX 78610
Jacob
Job Details: 12/21/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite to replace harness wire to deli drawer. Replaced harness. Tested unit with old deli control. Control didn’t work. Replaced with new control. Tested unit. Unit working as designed. No issues at this this time. Job complete.
Near Dale, TX 78616
Andrew
Job Details: 12/21/2020
OVEN MAYTAG CWG3100AAE "Arrived on site to test unit for gas smell. Tested unit and found igniter was bent away from burner tube causing gas to build up before actually igniting. Replaced igniter, tested unit, unit works good. No leaks at time of service. Job complete."
Near Austin, TX 78731
David
Job Details: 12/21/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site to diagnose dryer rattling when in use. Ran unit and verified rattling from front left corner. Removed front panel and saw the lower section of the blower housing and cover rattling on the floor plate. Used sound pads to insulate. Retested and verified repair with customer. All is working as designed. Call complete.
Near Dripping Springs, TX 78620
Richard
Job Details: 12/21/2020
DISHWASHER WHIRLPOOL GU2455XTSS2 Arrived onsite for the dishwasher leaking water during a cycle. During testing found that there is a lot of suds during the wash cycle causing the leak. Took pictures. Also found that the dishwasher washer was not leveled leaning to far forward allowing the water leak out as well. Flushed out dishwasher and removed all the suds and leveled the dishwasher and it tested good and no leaks detected complete.
Near Austin, TX 78757
Kayman
Job Details: 12/21/2020
RANGE KITCHENAID KGRS807SSS00 Arrived onsite for oven not getting up to temp and front burner not working. Upon inspection I found none of the ignitors sparking. I found the oven would release gas but not ignite. I accessed and tested the oven sensor. It tested good. I tested voltage at the outlet and found that from L1 to common there was 120Vac but from L1 to ground I found only 14vac. I advised that the customer would have to get the outlet serviced before we can make a can accurate diagnosis. Job.
Near Austin, TX 78758
Kayman
Job Details: 12/21/2020
COOKTOP KITCHENAID KICU509XBL00 Arrived onsite for cooktop with error codes showing on the display. Upon inspection I found the error code of F4 - 7. I found a service pointer for the error codes advising on the repair and what needs to be replaced. I am ordering the module (W10857232) UI (WPW10396615) hot plate 10 in (WPW10396549) hot plate 7 in (W10396548) x 2 hot plate 6 in (W10396547). Returning tech please program new module. Steps in techsheet. . ; ordrng 1 W10396547 (hotplate) and 2 W10396548 (hotplate)s and 1 W10857232 (module) and 1 WPW10396549 (hotplate) and 1 WPW10396615 (display)
Near Leander, TX 78641
Tommy
Job Details: 12/21/2020
OVEN KITCHENAID KODE900HSS00 Arrived onsite for F8E0 upper blower fan motor running to slow. Upon Arrival tested unit found upper fan was running much slower then required. Ordering upper blower.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11248652 (BLOWER)
Near Lockhart, TX 78644
Andrew
Job Details: 12/21/2020
RANGE WHIRLPOOL WFE515S0ES0 "Arrived on site to replace right front switch from previous diagnosis. Was not able to replicate customers initial complaint of stay red hot for extended periods of time while in medium or lower settings. Replaced right front switch, tested unit, unit works good. Job complete."
Near Austin, TX 78748
Robert
Job Details: 12/21/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on job for complaints of door not closing properly. Found the hinge damaged and will need new hinge. ; ordrng 1 WPW10299226 (hinge-door)
Near Austin, TX 78748
Robert
Job Details: 12/21/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on job for complaints of not drying. Found blockage in vent housing. Removed debris and test.
Near Georgetown, TX 78626
Cliff
Job Details: 12/21/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
Near Austin, TX 78748
Kevin
Job Details: 12/21/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 "Arrived on site and replaced adjuster kit diagnosed on previous visit also replaced control board to address any possibility that heating element although on at the end of the diagnostic cycle its not on at the end of the regular cycles. No water leaks from connections at time of service, job complete"
Near Del Valle, TX 78617
Jacob
Job Details: 12/21/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite to replace controls to unit. Replaced control. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78704
Leonardo
Job Details: 12/21/2020
MICROWAVE JENN-AIR JMW3430DS02 Arrived on site to test unit for shorted key pad. Test unit and found bad console could not reset. Will need to replace console Office to reschedule ; ordrng 1 W11236885 (CONSOLE)
Near Austin, TX 78744
Jacob
Job Details: 12/21/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for unit having damage to control panel. Looked at panel. Saw dents on panel. Replaced panel. No issues at this time. Job complete
Near Austin, TX 78717
David S
Job Details: 12/21/2020
DRYER WHIRLPOOL WET4027HW0 Arrived on site for dryer not heating. I inspected the unit and work area. I checked voltage from the outlet and I found it l1 at 35 volts and L2 at 120 volts. I checked at the unit junction and found the same thing. I showed the tenant the difference in the voltages. Both l1 L2 are supposed to show 120 each. I recommend an electrician coming out to check the outlet or the breaker. Job complete.
Near Leander, TX 78641
Jonathan
Job Details: 12/21/2020
OVEN WHIRLPOOL WFG320M0BS3 Arrived on site for range with gap in door and leaking heat. Inspected unit and work area. Found door hinges not setting in receivers correctly. Removed door and disassembled. Found gap in top of door is by designed for venting. Assembled door and tested door operation. Called tech support to address gap( see SD-QUICKPIC). Spoke with Adrian. He stated that is designed for ventilation. (Sr# 7729552575).
Near Manor, TX 78653
Matthew
Job Details: 12/21/2020
DRYER MAYTAG MED6630HW0 Arrived onsite for dryer making loud vibrating noise. Noise seemed to be coming from vent tube. Disassembled unit to inspect. Pulley and wheels looked good. Motor was mounted firmly and blower wheel was good. Noticed that the he blower housing had some play and could be vibrating against the dryer base when turned on. Used pads under housing and vent outlet. Reassembled unit to test. Noise was eliminated. If symptoms persist will need to order noise reduction kit recommended in service pointer W11378591A.
Near Buda, TX 78610
Richard
Job Details: 12/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for the refrigerator not cooling. Replaced compressor, drier, and added Freon. Pressures are good and holding. No leaks. Refrigerator is cooling down. Tested ice maker and it passed and filled with water. Complete"
Near Mustang Ridge, TX 78610
Robert
Job Details: 12/21/2020
DRYER WHIRLPOOL WED8620HW1 Arrived on job for complaints of noise. Found motor source of noise. Replaced motor and test.
Near Temple, TX 76501
Tyler
Job Details: 12/21/2020
OVEN WHIRLPOOL WFG320M0BS3 Arrived on site for stove that had a broken glass door. Upon arrival to verify that the Outer fiberglass frame had broken and shattered due to the handle coming loose out of the unit I was able to install new glass front panel as well as reinstall the handle that was needed on the unit and verify that everything is now functioning as designed. Call complete
Near Manor, TX 78653
Matthew
Job Details: 12/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived onsite for dishwasher not drying. Upon inspection found heater not energizing. Inspected element and was not visibly damaged. Found loose connection to heating element. Secured connector, tested unit and unit is functioning properly. Job complete"
Near Georgetown, TX 78628
Cliff
Job Details: 12/21/2020
OVEN WHIRLPOOL WOD77EC0HV01 Arrived on site to diagnose an oven that has a clock that is resetting several times a week. Found failure in control panel causing reset. Replaced panel and tested unit. Found all is functioning properly at this time.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/21/2020
REFRIGERATOR WHIRLPOOL KBFN502ESS00
Near Dripping Springs, TX 78620
Richard
Job Details: 12/21/2020
OVEN WHIRLPOOL WOS51EC0HS Arrived onsite for the oven not working properly. During testing found that the console was not responding to demands. Replaced console and advised customer on the whirlpool app and updates. Oven tested good complete.
Near Georgetown, TX 78626
Justin
Job Details: 12/21/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to install previously diagnosed parts. Installed new drain pump, lower harness, and control. Calibrated and tested unit with test cycle and shifting from spin to agitate. Unit working as designed. Call complete."
Near Temple, TX 76502
Tyler
Job Details: 12/21/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrive on site for washing machine not functioning properly and according to customer upon arrival it was acting up exactly the same as on the first initial trip. Upon arrival I did find that the customer had tried to run the washer and the LED status showed it was on the wash cycle but the unit was not moving or agitating in anyway nor do they have any water in it. Then enter diagnostics and found an F8e1 (NO FILL, LONG FILL error) But they were northern air codes stored like it was on the first trip. And then clear the air code and ran a factory reset on the unit and I then checked voltage to the water valve and found it was receiving proper power from the main control. The om readings are also within safe ranges according to the text sheet. I then ran multiple automatic diagnostic test as well as manual diagnostic test and could not get the issue to replicate in anyway and found that the unit would cycle between each setting as designed. I then called wh
Near Round Rock, TX 78665
David S
Job Details: 12/21/2020
DRYER WHIRLPOOL WED49STBW1 Arrived on site for dryer not heating. I inspected the unit and work area. I found the dryer not heating but still tumbling. I gained access to the back f the unit and I found the dryer vent filled with water. I removed the water and spoke to the customer about the wrinkle safe system. The customer stated they don’t use the system and would like that water line disconnected from the unit. I removed the water line to the dry. I found the heating element broken. I replaced the heating element. I reassembled the unit and found it heating properly. I tested for air flow and I still found poor air flow. I recommend the customer call vent wizard and have them come out and look at the dryer vent line in the wAll. Job complete.
Near Waco, TX 76706
Jonathan
Job Details: 12/21/2020
DRYER MAYTAG MEDX655DW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced doorhandle and gasket and tested unit. Unit is working as designed. Call complete.
Near Salado, TX 76571
James
Job Details: 12/21/2020
DRYER MAYTAG MEDB835DC3 Arrived on site and tested operation. Found loud rattling sound when unit running and vent hose coming apart at wall. Accessed blower and found sock tangled in blower wheel. Removed and tested operation. Unit tests good. Recommended customer replace vent hose due to no length left to properly secure hose to outside vent. Job complete
Near Temple, TX 76502
Tyler
Job Details: 12/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived on site for icemaker not functioning properly according to the customer. Upon arrival I immediately found that the icemaker that was installed in the unit was not the correct version into this model at all but I also found that the water inlet valve had seized up internally on the icemaker fill side. I ended up replacing the icemaker and the water inlet valve and was able to reassemble and test and verify that the unit is now functioning as designed upon completing the repair the icemaker is full of water and customer was able to also confirm that it filled on its own before I left. Informed customer will take 24 hours of the icemaker to fill all the way up. Call complete
Near Leander, TX 78641
Cliff
Job Details: 12/21/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose an oven that is not always preheating. Found user interface errors stored in control. User interface will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11297728 (console)
Near Waco, TX 76705
Jonathan
Job Details: 12/21/2020
RANGE WHIRLPOOL WFE535S0JZ0 Arrived on site for an oven that is giving off a weird burning smell whenever they turn on the bake element or cooked up. Customer advised that she is getting the smell every time she uses it. Inspected unit and work area. Removed terminal block cover and found L2 power cords burning and the terminal block warping at the L2 connector.Power cord seem to be free of charge. Unit will need a new terminal block for repair.
Near Temple, TX 76504
Tyler
Job Details: 12/21/2020
WASHER MAYTAG MVWX655DW1 Arrived on site to install previously diagnosed gear case hub cam assembly and actuator. Upon arrival I was able to disassemble and install all the necessary parts and then reassembled the unit and was in able to run a factory reset on the machine. After running the factory reset reset the unit in both a manual diagnostic test an automatic diagnostic test and verify that the unit had no leaks before during or after repair and that the unit feels agitates and drains in that order as designed. Call complete
Near Temple, TX 76501
Tyler
Job Details: 12/21/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for refrigerator still not cooling after previously repaired sealed system. Upon arrival I found that the pressures inside the unit were fluctuating safely around zero psi on the low side and 130 on the high side but did not show drastic signs of any fluctuations I’ve been verified both near the compressor work area as well as both vibrator coils that there was no UV dye leakage or any signs of a salt system leak in the unit customer stated that the unit every couple of days seems to thaw out in the freezer though upon arrival there was no signs of a defrost issue or any sort of software malfunction
Near Temple, TX 76502
Tyler
Job Details: 12/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for refrigerator that randomly shut down and reboot every so often. the customer upon arrival they stated that the fridge would reboot as far back as March and it took three months from the first incident and then after three months it started happening every couple weeks until about a week before diagnosing and then it would happen every couple days. Upon further inspection the unit in inner diagnostics I could not find a verify any sort of software failures but I did unplug and replug in the unit immediately found that the UI display and all the lights and the rest of the unit would not immediately kick on as they were intended to and then verify that the outlet was given 120 V and was able to determine that the power supply board had failed and would occasionally overheat and shut down and in the process of the past couple months of the unit turning off and turning back on it also took out the UI board on the front of the unit afte
Near Lorena, TX 76655
Jonathan
Job Details: 12/21/2020
DISHWASHER WHIRLPOOL KDTM804KBS0 "Arrived on site for a dishwasher that’s making a weird sound and it’s not washing dishes properly. Inspected unit and work area. Attempted to place unit and service diagnostics and found unit not going into diagnostics. Attempted to place unit in a drain and unit drained out properly. Tried to enter a service diagnostic several times and was unable to. Ran unit through a normal wash cycle and found spray arms not spring. Tested resistance through the diverter and found the diverter out of range showing 2.91 k Ohm’s. Spoke to DW and was advised to order the pump and motor and control in case if one killed the other. Ordering parts in office will need to reschedule with customer due to out of stock, PSP, and ex-parts. In the meantime the customer is extremely unhappy and is going to attempt to have the unit replaced by his builder. I advised him to give us a call if the unit is replaced.; ordrng 1 W11410061 (CONTROL) and 1 W11416362 (PUMP AND MOTOR)"
Near Waco, TX 76704
Jonathan
Job Details: 12/21/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for a dryer that’s not heating and the time cycles are ending. Inspected unit and work area. Removed terminal block cover and found terminal block blown causing power issues with the L2 supply. Replaced terminal block and spliced new L2 connector onto the L2 line. Tested unit and unit is working as designed. Found that customer is under manufacturer warranty. Found serial number off causing issues with warranty coverage. Call complete.
Near Temple, TX 76502
Jonathan
Job Details: 12/21/2020
ICE MACHINE KITCHENAID KUIX505ESS Arrived on site for a nice machine that’s making thin ice. Inspected unit and work area. Found unit making proper size ice cubes on the ice been completely full. Customer advised that she had hesitated about calling in for service repair because it wasn’t all the ice cubes it’s just some of the ice cubes were a little shorter than others and wanted to know if that was normal. The unit was already in a nice making cycle and I noticed a thick sheet of ice on the refrigerant plate. I advised her that it is normal to have varying sizes of ice cubes just due to the fact that the refrigerant plate cools more in certain areas where the refridgerant lines run through. I advised her to have a little bit of variance in size is normal. I did notice that her unit was telling her her filter needed to be replaced. I advised her that that could also be playing a part as to the size of her ice. Customer had another filter for me to replace. Tested unit in a normal cy
Near Waco, TX 76710
Jonathan
Job Details: 12/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Arrived on site to install previously diagnosed park. Inspected unit and work area. Replaced light module in the refrigerator section and tested unit. Unit is now working as designed. Call complete.
Near Waco, TX 76710
Jonathan
Job Details: 12/21/2020
WASHER FRIGIDAIRE FAFS4073NA0
Near Bellmead, TX 76705
Jonathan
Job Details: 12/21/2020
WASHER MAYTAG MVWB765FW4 Arrived on site for a unit that is grinding. Inspected unit and work area. Customer advised that she’s just hearing certain sounds that she’s never heard before and just wanted to make sure the unit is working properly. Lift it up unit and found rotor screw not completely tight and loose. Did not find any damage done to the rotor or stator. Tightened the screw and tested unit. Ran unit through an auto test and found unit working as designed did find change in between her agitator causing a somewhat grinding sound. Ran unit through a high speed spin and could not replicate issue. Advise customer to throw in Clothes for a wash cycle. Customer ran through a load of bedding. Ran unit through the wash cycle and customer advised that she heard the sound during the agitation. Found coins in between the agitator and basket. Removed coins and tested unit. Unit ran as designed. Ran unit through drain and spin and unit is working as designed. Advise customer that her loo
Near Waco, TX 76710
Jonathan
Job Details: 12/21/2020
DRYER WHIRLPOOL WED8500DC3 Arrived on site for a dryer that’s not heating properly or drying clothes. Inspected in and work area. Placed unit and service diagnostics and found an F2 E1 (UI stuck key) and F4 E3 (restricted airflow) error codes. Ran unit through auto test and found proper voltage readings on the control panel. Use the vent test kit to confirm airflow restriction and found airflow was bad for all dryers. Removed the vent hose off the wall and ran in the again advised that it was good for all dryers. I advise the customer to clean out their vents going through the wall and to change out the vent hose due to the vent hose kinking and restricting air flow. Unit is working as designed. Call complete.
Near Robinson, TX 76706
Jonathan
Job Details: 12/21/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for a microwave that won’t turn off the lower light. Inspected unit and work area. Customer showed me the board that he used when he replaced the lightbulb and it turned out to be the right one. Found unit sending voltage to the lightbulb regardless of what setting it was in. Replaced control and tested unit. Unit is now working as designed. Call complete.
Near Austin, TX 78753
Scott
Job Details: 12/21/2020
DRYER MAYTAG MEDB855DC4 "Arrived on site for no heat dryer . Found high limit thermostat had failed . Replaced fuse . Didn’t find any air flow restriction air flow tester . Ran temp check , checked normal . No lint build up at time of service. Job complete"
Near Killeen, TX 76542
Al
Job Details: 12/21/2020
DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer unusual noises.Confirmed the complaint and added a pad and replaced the repair kit itemsUnit now works properly without the noises.Customer satisfied Job completed
Near Copperas Cove, TX 76522
Al
Job Details: 12/21/2020
MICROWAVE GE JVM1650CB004 "Arrived to inspect microwave powering on by itself.Customer also advised the frozen food will scroll across the display , but will not allow her to select anything on the keypad.Determined the issues are with the control panel and not within the switches, after researching part
Near Copperas Cove, TX 76522
Al
Job Details: 12/21/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived to install stops.Also leveled the unit due to leaking.Tested the unit and unit tested properly without any leaks.Job completed
Near Killeen, TX 76548
Al
Job Details: 12/21/2020
DRYER GE DCVH640EJ0WW Arrived to install previously ordered part.Replaced the start button.Unit now works.Job completed
Near Temple, TX 76502
Jonathan
Job Details: 12/21/2020
DRYER WHIRLPOOL WED9150WW1 Arrived on site for a dryer that would not start a cycle. Inspected unit and work area. Tested door switch and found door switch operational. Ran unit through diagnostic mode and found the motor not turning. Tested resistance through the door switch and through the control and found unit within range. Tested resistance down through the motor and found an open line somewhere. Removed bottom toe plate and tested fuse. Found thermal fuse blown. Replaced thermal fuse with a thermal fuse out of my truck stock. Tested unit and unit is now working as designed. Call complete.
Near Cedar Park, TX 78613
David S
Job Details: 12/21/2020
MICROWAVE GE JE1590SH02
Near Austin, TX 78747
Jacob
Job Details: 12/21/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived onsite for unit having damage. Looked at panel. Saw damage to unit. Replaced panel. No issues at this time. Job complete
Near Austin, TX 78729
David
Job Details: 12/21/2020
WASHER WHIRLPOOL MVWX655DW2 "Arrived on site to follow up on mid Spenser drawer that constantly has the float for the detergent being bent and pushed off its seat. Replaced the housing for the drawer, only thing that can be doing this is heat warping pushing it off and bending it. Ordering new drawer to ship direct to customer. All is now working as designed, no water leaks found. Unit already registered in warranty. Call complete.; ordrng 1 W11127356D2C (drawer D2C)"
Near McGregor, TX 76657
Jonathan
Job Details: 12/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site for a dishwasher that’s not heating. Inspected unit and work area. Replaced unit and service diagnostics and found an F7 E1 (no heat) error code. Ran unit through auto test and unit ran as designed. In a heated at the end of the cycle. Advised customer due to an oversize issue inside the unit that it was probably due to the float switch being open after the RINSE cycle. They both said that that would cause the unit to Heat any further. Went over user care guide as well as dishwasher techniques and call complete.
Near San Marcos, TX 78666
Noah D
Job Details: 12/21/2020
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived on site to inspect dishwasher for not operating, upon inspection found the console non responsive, replaced console and found the display came back, all functions worked correctly. Complete"
Near Georgetown, TX 78633
Lou
Job Details: 12/21/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, customer advised that the unit is keeping food cold lie it’s supposed to and dispensing water from the dispenser, but not making ice. I placed the unit in diagnostics and tested the ice maker. In test 56 I found no error codes. Tested in #57 and the IM harvested. Tested the fill tube in #45 and found no water getting to the IM but I could hear the valve humming. I tested voltage to the ice maker heater and got 124V. Checked ohms and found the heater open. I remove the ice maker housing and found the fill tube heater shortedI am ordering the fill tube heater and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 W11087201 (heater)"
Near New Braunfels, TX 78132
Noah D
Job Details: 12/21/2020
RANGE JENN-AIR JDRP548HL00 "Arrived on site to inspect oven for loud fan noises, upon inspection found the Right blower fan Fins have been bent. Replaced blower and checked for functions. All functions work correctly. Complete"
Near Kyle, TX 78640
Leonardo
Job Details: 12/21/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to test unit for light not turning off. Test unit and found bad control board ordering new control board office to reschedule. ; ordrng 1 W11182110 (CONTROL BOARD )
Near Austin, TX 78703
Luis
Job Details: 12/21/2020
REFRIGERATOR KITCHENAID KSSC42QVS02 "Arrived on site for cooling,beeping noise and ice build up. Found ice door not sealing to liner,power cycled unit control powered itself on and off,diagnosed unit will need updated control kit,ice door and motor. Installed updated control kit,replaced ice door and motor. Powered unit on tested control and ice door and motor. ; used 1 WPW10546285 (Motor), and 1 WP2180353 (Ice door) from stock"
Near Austin, TX 78748
Robert
Job Details: 12/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service
Near Georgetown, TX 78633
Lou
Job Details: 12/21/2020
MICROWAVE WHIRLPOOL WMH32519CS1 "Arrived on site to inspect microwave venting issues. Upon further inspection, customer pointed out where grease was building up on the cabinets above the microwave and advised that while cooking, she had the microwave hood vent on and found that smoke was blowing out from the top front of the microwave and set the fire alarm off. I tested the vent hood fan and found a lot of air was blowing out the front. While the fan was on, I checked the damper outside and found it opened. As I was removing the vent cover, I found the right side taping not secured and air leaking and also the top of the vent was not taped securely and was leaking air. I removed the vent cover and found that the microwave damper wasn’t sealed off and air was escaping between the microwave and cabinet and flowing to the front of the unit (photos). I contacted the office (DW) to discuss correcting the issue and was advised not to due to it being an installation issue. I advised the cust
Near Austin, TX 78756
Scott
Job Details: 12/21/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site for washer not starting . Found one of the keys buttons not responding . Ran diagnostics got UI error code . Replaced UI key pad. Reran diagnostics all checked normal. No water leaks detected at time of service. Job complete .
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for Failing to properly drain. Placed in diagnostics and F8E2 (drain pump) error code came on. Ran diagnostics and when drain pump cycle came on you could hear the drain pump struggling. Removed the drain pump and found a small piece of porcelain lodged inside the impeller. Installed new drain pump and sent into diagnostics again. This time pump drained as designed. No leaks detected. Job completed.
Near Austin, TX 78747
Leonardo
Job Details: 12/18/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged panel. Found damaged panel replaced panel test unit and unit test good job complete.
Near Bastrop, TX 78602
Andy
Job Details: 12/18/2020
DRYER MAYTAG MEDC465HW0 Arrived on site for dryer not heating. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new. Also found cord issues. Customer stated they will buy cord and get someone qualified to install. No other repairs are needed at this time.
Near Hutto, TX 78634
Andy
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDTA50SAKZ0 Arrived on site for dishwasher spray arm issues. Tested and inspected unit and found failed retainer for top spray arm. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 12/18/2020
REFRIGERATOR MAYTAG MFI2269DRM00 Arrived to inspect inspect refrigerator not dispensing water properly or making ice.I checked temperatures in both compartment and temperatures were 0 and 38.Discovered the issues are with the aged filter.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/18/2020
DISHWASHER KITCHENAID KUDE20IXSS4 Arrived on site to diagnose a dishwasher that is leaking. Found door gasket not sealing properly. Door gasket will need to be replaced to complete repairs.; ordrng 1 W11177741 (gasket)
Near Round Rock, TX 78681
Kayman
Job Details: 12/18/2020
DRYER WHIRLPOOL LDR3822PQ3 Arrived onsite for dryer that just buzzes when the start button is pressed. Upon inspection I found the drum around the edge had been rubbing against something and scraped off all of the paint around the edge and it is chipping and flaking. I tested continuity at the element and it tested good. I inspected the drive motor and found that 1 of the windings was broken. The unit will need a drive motor and drum for repair. Ordering drum (3391834) returning with the drive motor (W10396037) control (WPW10476828) element (WP3403591) just in case. I left the unit disassembled for a quicker repair process on return visit. Timer screws in timer front panel screws in front panel and the rest are on the counte. ; ordrng 1 3391834 (drum) and 1 WP3403591 (element) and 1 WPW10476828 (cntrl-elec)
Near Wimberley, TX 78676
Andrew
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived on site to test unit for doors misaligned. Lowered right side door to customers preference. The way the bushing is designed once it opens past a certain point it opens fully and hits her pantry door.
Near Georgetown, TX 78633
Kayman
Job Details: 12/18/2020
MICROWAVE KITCHENAID KHMC1857BSS1 "Arrived onsite for microwave with vent fan issue. Upon inspection I found the fan would only turn onto high setting and medium high. I found that when trying to cook in the microwave the vent fan doesn’t come on at all. I accessed and tested voltage to the control and found that the control is getting proper voltage. I am ordering Control (WPW10250589) for repair and returning with motor capacitor (W11405831) & fan (W10738422 ). The micro control is still in warranty. Requesting KY return. ; ordrng 1 W10738422 (motor-fan) and 1 W11405831 (MOTOR CAPACITOR ) and 1 WPW10250589 (cntrl-elec)"
Near Austin, TX 78731
David
Job Details: 12/18/2020
WASHER MAYTAG MVWP575GW0 Arrived on site to install motor to replace rusted motor. Replaced motor and also found tub ring dislodged. Reseated tub ring and calibrated unit. Fully passed diagnostic cycle and I found no further issues present. All is working as designed. Call complete.
Near Kyle, TX 78640
Richard
Job Details: 12/18/2020
RANGE GE JGBS07PEH1WW Arrived onsite for the RF burner not working. Installed new switch and the igniter stays on all the time. . ; ordrng 1 Partsresearch (For original switch for RF burner)
Near Round Rock, TX 78665
Wesley
Job Details: 12/18/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite for unit tripping breaker. Found unit operating as designed after adjustment of interlocks verifying switches are good. However turntable runs when door is open. Ordering control to repair. ; ordrng 1 W10892389 (cntrl-elec)
Near Kyle, TX 78640
Leonardo
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL GU2300XTVB0 Arrived on site to test unit for no power. Test unit as found opensd bi-metal and bad control. Ordering new control and bi-metal office to reschedule. ; ordrng 1 W10258275 (BI-METAL) and 1 WPW10285179 (CONTROL BOARD )