Arrived on site for dryer not turning and humming . Found belt broken . Rollers and felts and pulley in good shape . Replaced belt and all is checking normal. No lint build up at time of service . Job complete

"Arrived on site for no heat dryer . Found recently replaced igniter had failed ( quick pic ) . Replaced igniter , let run a couple cycles , all checked normal . No lint build up at time of service. Job complete"

"Arrived on site and inspected range and found royal element has failed, after replacing broil element it will still not heat. Rediagnosed range and found control board has failed. After replacing control board broil element is now working properly one picture, job complete"

Arrived onsite for switches not contacting and microwave cycle wil not start without pressure being appliance to the door. Alignment is good and the door seems solidly aligned.

"Arrived on site and inspected refrigerator and found fresh fruit evaporator is frosted over; ordrng 1 W11087438 (Evap fan motor)"

"Arrived on site for refrigerator, inspected unit and work area. CX complaint is that unit continues to leak water underneath the pantry drawers. Unit had a completely severed pantry UI harness. Water was pooling under the pantry drawers and a small amount of moisture was under the pantry UI. RC evap drain pan was warped and needs to be replaced. Unit had a good frost pattern on RC evap. Leveled unit and ensured all doors are sealing. Informed CX of this units common failures and read them the disclaimer. Will return to replace the pantry harness and RC evap drain pan. During service, drain tube needs to be cleared and condenser coils cleaned. Will require follow up. ; ordrng 1 W11170612 (Deli harness) and 2 Shims (Shims)s"

Arrived on site for washer not turning on as well as 3/4 of a tub full of water. On arrival confirmed issue and verified correct polarity as well as power from outlet. Found AC you receiving proper 120 V. Found AC you not sending anything more than .4/1.3 DC volts to UI panel not allowing new iPad with the turn on. Then found that drain motor was failing with no broken wires and had shorted out the main control ; ordrng 1 W11396717 (Drain pump)

"Arrived on site for ice machine not cooling or making ice. Upon arrival ran diagnostics and found no failures in hardware other than compressor not running during test. Found all pumps and condenser fan running. Found start device and overload not allowing compressor to stay on. Tried starter of loading start devices and found compressor still failing. Found unit will need a salt system repair. With the following parts WPW10605286 (compressor), W10843121 (non uv drier), W10218037 (evaporator), W10913906 (access valve).

Arrived on site to clean and install new recirculating pump and inlet valve. I replaced the valve and am ordering the pump. I cleaned the interior of the ice machine. I cleaned the condenser and kick plate. I ran a cleaning cycle. ordrng 1 W11542867 (Recirculating pump)

Arrived onsite for refrigerator with frosting issues. Upon inspection I found that the freezer door would not shut properly Which causes an air leak that in turn causes the frost buildup on the inside of the freezer. I also noticed that the Fridge raider section door on the right side would not close properly either no matter what I do also causing the same issue as the freezer door; ordrng 2 WP2320509 (Cam)s and 2 W11177574 (SCREW)s and 2 WP2316859 (Bushing)s and 1 WPW10192907 (Freezer door gasket)

Arrived on site to test unit for not cooling properly. Found frost pattern only on bottom three coils of evap. Recommend replacing compressor and evap for possible restriction. Needing 3hrs and SS tech on return visit. Office to reschedule. ; ordrng 1 W11635510 (Compressor) and 1 W11546692 (Evap) and 1 Nitrogen (Nitrogen) and 1 R600a (R600a) and 1 WPW10143759 (UV) and 1 W10913906 (Access)

"Arrived onsite for error F3E0. On inspection found that the wires were pinched on the oven wiring harness. 1 wire was burnt through from grounding out repaired the wire and over insulated the wires by wrapping them with electrical tape. Ordering a new wiring oven harness. Tested the unit pre heat to 350 and turning all the burners on at one time. Let run for a few minutes. No issues during testing. This unit is located at 120 KRAUSE SPRING DR HUTTO,TX. ; ordrng 1 Research (Wiring harness for oven)"

"Arrived on site for refrigerator, inspected unit and work area. Complaint not cooling. Pulled unit out and inspected and found the compressor locked up. Will need a sealed system repair. Office to schedule for sealed system repair when parts are available. Turned power off to unit at breaker panel. Informed property manager. No water leaks present during service. 5708 (door code to main building.) Will need follow up. ; ordrng 1 WPW10143759 (UV DRYER) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 W11578031 (Compressor)"

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was unit is freezing fresh food. Got temps from RC 20? FC -10?. Called techline and spoke to Butch SR#7734760826 and suggested to replace main board and UI on side and Orion board. Parts are not available and have no eta. Office to contact CX when parts are available and reschedule to return. There was construction going on in the kitchen and CX asked us to leave refrigerator pulled out from cavity. No leaks where observed during service. ; ordrng 1 W11574770 (Control) and 1 W11574767 (Sparsh UI) and 1 W11574766 (Triton UI) and 1 W10917313 (R RC door gasket) and 1 W11567409 (Orion board)"

JM: Arrived onsite to inspect washer making squealing noise during spin cycle. I found that the basket was sitting against the back left side of the chassis. I tested the suspension and the basket stopped bouncing within around 2-3 bounces. I leveled the unit and the basket is still against the back left side of the chassis. I put the unit into a diagnostic cycle and could not reproduce the noise. I manually tested the spin cycle and after 5 minutes I still could not reproduce the noise. Ordering new suspension and will use the belt and cam on the return visit. Office to RS.; ordrng 1 W11130362 (Suspension rod ASSY)

"Arrived on site to diagnose refrigerator that is not making any ice. Examined unit and found it dumps, but does not fill. Pulled icemaker and found the fill tube and cup frozen solid. Per service pointer W11560805 we need to replace fill tube, icemaker and valve. Office go schedule when we have all 3 parts. ; ordrng 1 W11397137 (Icemaker) and 1 W11455388 (Inlet Valve)"

Arrived on site to test unit for acting erratic. Found control needs replaced. Verified with claims unit is within warranty. Office to reschedule. ; ordrng 1 W11616491 (Control)

"Arrived on site and found fresh food evap cover is frosted over, refrigerator will need to be defrosted before next visit on return visit replace fresh food evap cover and control if 600 on 128 must be 700 or higher.; O-emld tckt"

"Arrived on site and inspected refrigerator and found half of the freezer evaporator is frozen over. Tech line was unavailable during this time. But spoke with them later in the day they recommended replacing by metal with part 2182381, SR 7734761682; ordrng 1 2182381 (Bimetal) and 1 W11566475 (Evap harness)"

Arrived onsite and found broken door glass. Ordering door glass W10902192. Office to reschedule ; ordrng 1 W10902192 (Door glass)

"Arrived onsite for dryer not heating. On inspection the air flow was good, gain access to the back in found the high limit cutoff was bad. It showed OL on my meter. I by passed it with jumper in test the unit and the heating element came on. Ordering part 279816. Office to reschedule with CX. ; ordrng 1 279816 (Hi limit kit)"

Arrived onsite for IM not working correctly. On inspection found that the compressor was extremely hot to the touch. Took the front panel off found the coils were dirty. Check the fan in it was operating correctly. CX said that when she powers the system off and turns it back on it makes ice correctly for a few hours before it starts make ice cubes that are sub par. No leaks detected during service.; ordrng 2 Servicehours (2 hours to service the unit)s and 1 WP2313624 (Condenser) and 1 WPW10605286 (Compressor kit) and 1 WPW10200037 (Dryer) and 1 W11387394 (Fan motor)

"BT arrived on site to inspect trash compactor. The ram was broken and hanging down. This would not allow the door to fully open. I tried to pull the unit out from under the counter but was unable to without damaging the cabinet or flooring. I instructed CX that part of the trim above the unit would have to be removed before we can remove and service the unit. I am ordering a ram, office to schedule service. ; ordrng 1 WP9871251 (RAM)"

"BT arrived on site to inspect cooling issue. I plugged the unit in and the compressor made a loud buzzing sound and would not run. I tested the amp draw on the compressor and I found an amp draw of 9.2 amps until the start device kicked off. I tested with a good start device and found the same amp draw as the other start device. The rotor is locked and I am ordering R600 compressor, access valve, and dryer. No water leaks found during service.; ordrng 1 Nitrogen (Nitrogen) and 1 R600KIT (R600 KIT) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W11635510 (Compressor)"

BT arrived on site to inspect range. Upon inspection I found multiple sections of the door damaged. Office to order parts and schedule service. ; ordrng 1 W11107877 (Handle) and 1 W11106273 (Door assembly) and 2 W11379948 (Spacer)s and 1 W10902192 (Liner) and 2 W10813139 (Support)s and 1 W11182113 (Vent trim)

"Arrived on site for refrigerator not cooling properly.upon arrival found unit was at 2/38 in both compartments. Found thermistor in rc not reading correct resistance readings per temp in unit. Also found fc thermistor not placed in proper place on evap coil and moved thermistor to proper low side area of coil. replaced rc thermistor and informed customer to allow 24 hrs to allow temps to stabilize, call complete ; ordrng 1 WPW10384183 (Thermistor (dont order, Tg truck stock))"

Arrived on site to test unit for fan not turning on or something times it gets stuck just in low speed when on high. Test unit and found and relay control board ordering new control board W11293971 office to reschedule. ; ordrng 1 W11293971 (Control board) and 1 2hours

"Arrived on site to inspect washer leaking water. Customer advised the unit was leaking from the back on the right side as they had towels under the unit on the right side. Due to the way the unit is installed, I pulled the unit out onto my oven dolly as far as I could and was unable to get access to the back panel due to the hot water hose being too short (photo). I removed the top panel and tested the unit in diagnostics and it operated as designed with no leaks. I removed the front panel and inspected the inner cabinet and found dry water spots at the back right corner. I found a vent tube at the back right corner of the tub that was open ended. After further research, I found a service pointer (W11616794 Rev A) which indicated that there should be a vent on that particular hose (W11599075). I am ordering the vent and requested that the customer have the unit accessible upon return service. Unit placed back in its spot and no water leaks observed during service. Office to schedule return service ; ordrng 1 W11599075 (Vent)"

Arrived on site for range not allowing front right burner to turn on. Upon arrival confirmed issue. Found stable power connection to switch but switch not sending power to element. Found not burnt/damaged wiring and element oil was still intact and undamaged. ordrng 1 W10857622 (Infinite switch (FR))

"Arrived onsite for washer excessively shaking and noise. Upon arrival inspected unit. Put unit in diagnostics and found no stored error codes. Ran auto test and could hear rattling noise during spin. Removed agitator and tested spin. Could see basket wobbling while spinning and rattling noise was still present. Due to basket not spinning tru, ordering basket for replacement, gearcase and hub. Office to reschedule.; ordrng 1 W11172199 (Basket) and 1 W10528947 (Hub)"

"Arrived onsite for refrigerator not operating. Upon arrival unit was unplugged. Power unit and tested. Found compressor cranking and burning out. Need compressor replacement. Ordering compressor, dryer, access valve, nitrogen and r600 kit. Customer inquiring on wait times. No ETA on compressor. Customer has special circumstance at home and will reach out to Whirlpool. Gave customer service contact info. Office to reschedule when parts are available. ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (UV dryer) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"

Arrived on site for wall oven showing error code f2e1 stuck key. I found the lower oven key not responding. I found the unit throwing the code randomly. I am ordering the console to complete the repair. The office will reschedule.; ordrng 1 W11236888 (UI)

Arrived on site for wine cooler warming up. I inspected the unit and work area. I found the unit powered off. I turned the cooling back on. I found the condenser fan running. I found the compressor coming on and the evaporator fans turning on. I placed my thermal couple next to the evaporator air flow. I found no change in temperature after 15 minuets. I am ordering a sealed system repair. The unit still has sealed system coverage. The office will reschedule.; ordrng 1 W11360594 (Compressor) and 1 W11506635 (Access valve) and 1 Uvdryer (Uv dryer)

Arrived on site to test unit for console locked. Tried to unlock console and not unlocking. Tried resetting the unit by turning power off and still not unlocking. Will order new console W11296171 office to reschedule ; ordrng 1 W11296171 (Console)

"Arrived on site for washer grinding during spin cycle . Ran diagnostics and drain and spin with load of towels . Found unit slow to drain and making noise in spin cycle . Ordering tub assembly, stator , rotor , drain pump. Will need 2nd man and weight 2 hrs . Need AUTHO . No water leaks detected at time of service. Call to set return ; ordrng 1 W10901030 (Tub and basket) and 1 W10870751 (Stator) and 1 WPW10544980 (Rotor) and 1 2ndman and 1 Weight2hrs and 1 Autho"

Arrived on site for wall oven throwing 2-1 error code. Ran diagnostics confirmed error . Found oven light would some times respond to touch commands. Door switch is functioning properly. Ordering UI. Call to set return ; ordrng 1 W11304093 (Ui control)

Arrived on site and replaced heating element per special project. Unit working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for not drying properly. Found vent hose was pinched and clogged with lint and dryer sheets. Removed obstruction and rerouted hose, unit working as designed. Job complete."

"Arrived on site to test unit for no ice production and weird smell. Found evap was leaking. Customer stated she will be contacting Fergusons for replacement as unit has not been functioning since day one. If proceeding with repair would recommend sealed system. Compressor, evap, drier and access valve would be needed as well as 3hrs."

"Arrived on site to test unit for RC not cooling properly. Found evap cover frosted over and air vents frozen over. Thawed air vents and ran diagnostics. All functions working as designed. Found top left RC gasket was not sealing properly. Formed gasket with heat gun, unit working as designed. Job complete."

"Arrived on site to test unit for broken glass door. Found inner glass broken. Replaced glass, unit working as designed. Job complete."

"Arrived on site to test unit for no power. Found breaker was tripped. Reset breaker, unit working as designed. Job complete."

Arrived on site to replace the freezer door. I inspected the unit and work area. I replaced the freezer door. I tested the water dispenser and the ice maker. I found both working as designed.

Arrived on site to replace previously ordered parts for refrigerator. Tenant stated property management company cancelled appointment and is replacing refrigerator.

Arrived onsite for dryer timer not moving to finish except on timed dry. Replaced the timer. Unit is now operating as designed. All checks good. Advised customer on repair. Called safety sr#7734705335

"Arrived onsite and replaced reed switches. All checks good, unit is now operating as designed."

Arrived onsite for ongoing vibration and adjusted dampening kit and tightened back panel. Now noise is completely eliminated. All checks good. Unit is now operating as designed.

Arrived onsite onsite and found unit with f7 e1 error. Reset control and verified heater is working now in diagnostics. Provided instruct to customer tenant on operation of dishwasher. All checks good.

"Arrived onsite and found unit leaking intro freezer cabinet because the ice maker fill spout was not fully engaged with the cup. Corrected, unit is now operating as designed."

Arrived onsite to install previously ordered parts. Replaced fabric softener dispenser. Test unit on diagnostics. Unit is operating as designed without leaking. Recommend to customer to dilute fabric softener with water with this particular unit. No leaks present at this time. Job complete.

Arrived on site for trash compactor not compacting. I inspected the unit and work area. I found the compactor ram stuck in the up position. I tested the upper limit switch and found it faulty. ordrng 1 WP777811 (Upper limit switch)

"Arrived on site to inspect dishwasher door issues. Upon further inspection, the customer advised that the unit door was open and they ran into it and the left side of the unit dropped down and is not level. I found the unit was only being held up by the mounting bracket and screw on the left side and the feet were all the way up. I lowered the feet and tested the unit and it is operating as designed. I found the element bushings were incorrect and fall under the service pointer #W11540964. ordrng 1 W11537778 (Element)"

Arrived on site to diagnose a dryer that keeps tripping thermal fuse. Found heater relay in unit closed with no power causing over heat condition. Relay and thermal fuse will need to be replaced to complete repairs. ordrng 1 WP3405281 (Relay) and 1 Wp3392519 (T-fuse)

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Did confirm the customers complaint and found the freezer sitting at 14?F. Found the refrigerator sitting at 34?F. Found the temperature selections were set at 0?F for the freezer and 33?F for the refrigerator. Found no evidence of any defrost issue in the refrigerator or freezer sections. Took an amp draw off of the compressor and found compressor within range. Checked the condenser coils and found them caked with lint buildup. I did explain to the customer that that could be causing their issue. He advised that the unit has not been cooling for some time now and that they need immediately relief. I did find that compressor extremely hot to touch indicating that it is going out on thermal. I am ordering the compressor, dryer, coupler, and refrigerator evaporator to expedite the process but the customer will contact us back if removing the lint buildup on the condenser coils fixes their issue; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11492867 (Refrigerator evaporator) and 1 W11506635 (Coupler)"

Arrived on site to diagnose a refrigerator that is not dispensing ice properly. Found dispenser solenoid failed and it will need to be replaced to complete repairs. ordrng 1 WP2152713 (Solenoid)

Arrived on site for fridge ice maker dripping int ice bucke and clumping ice . Found valve weeping . Ordering valves . Also found right side fresh food door gasket torn . Ordering door gasket . No water leaks detected at time of service. Call to set return ; ordrng 1 W11095287 (Valve) and 1 W10917313 (Door gasket)

Arrived on site to test unit for display turning on and off. Test unit and found correct voltage coming in. Ordering new control board office to reschedule ; ordrng 1 W10894098 (Control board)

Arrived on site to test unit for light not turning off. Test unit and found bad control board. Relay stuck not opening. Will need to replace control board. Office to reschedule ; O-emld tckt

"Arrived onsite for a rand that has no power. The actual complete is that the 2 right knobs where broken i tested unit and found all functions Operating normally, I am ordering 2x knobs. Office to reschedule. ; ordrng 2 W11517331 (KNOBS)s"

"Arrived on site and I attempted to replace all orifices To correct size for propane. Outer ring orifice on center burner will not separate from orifice holder. A new orifice holder will be needed, all other burners have been swapped properly. orifice kit left at home.; ordrng 1 W10836409 (Flame spreader) and 1 W10625853 (Orifice holder)"

"Arrived on site to inspect refrigerator ice melting in the bin. Upon further inspection, I found the RC ice bin stuck in the door and could not get it free. I found ice was forming in the chute due to the ice sweating and the freezing from the ice door allowing warm air inside the bin. Using my steamer, I feed the ice bin and removed it. I found the bin cracked at the base. Customer advised that when they opened the ice bin door, the door gasket came off as it stuck to the liner. When I steamed the ice in the chute, I found the water would leak through the ice door. I am ordering the ice bin, ice bin door, ice door and CNOTE-AUTHORIZATION. No water leaks observed during service and office to schedule return service. Upon return, the ice door, ice bin door and ice bin will need to be replaced. ; ordrng 1 W10702031 (Ice bin door) and 1 W11189145 (Ice door) and 1 W10911314 (Ice bin) and 1 CNOTE (AUTHORIZATION)"

Arrived on site. Installed new door found panel bowed and dent installed old door ordering another door; ordrng 1 W11532928 (Door panel)

"Arrived to inspect ice production issue. I found the FC at 0F and there was a large amount of frost within and below the ice bin assy. The ice chute had pieces of foam from the manufacturing process that should have insulated the chute from outside air incursion. The plastic around the ice bin and dispenser motor protrusion was mismolded as well. Office to order FC door and contact the CX to arrange return service. No leaks observed during service. ; ordrng 1 W11566705 (FC Door, Stainless Steel)"

"Arrived on site for a dishwasher that is not cleaning dishes. Inspected unit and work area. Ran the entry diagnostics and found an F4 E3 (wash motor not running) error code. I ran into through diagnostics and did confirm that the unit would not recirculate water. Replaced the wash pump and motor and tested the unit. Found the unit was attempting to recirculate water but would not recirculate. Verified 120 V going from the main control to the washer pump motor. I called whirlpool tech line and spoke to Chris SR# 7734740683. He advised that based on my checks, the issue would have to just be with a bad motor assembly from the factory. He advised re-order and to call back if other issues persist. Ordering part in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11025157 (Pump and motor)"

Arrived onsite for refrigerator items freezing in fridge. On inspection found the right rc gasket is torn. Tested the RC thermistor and it read 5.2k=51? actual is 47? FC thermistor read 7.2k=40? actual is 0? replaced evap fan motor assembly. No water leaks detected during service.; ordrng 1 W10830274 (Door gasket)

Unit is in shop. Arrived on site for no cool powered u it on compressor attempting to power on diagnosed a defective compressor. Will need to replace compressor R600a unit ; ordrng 1 W11635510 (Compressor) and 1 R600a/ssrepair (R600a/ss repair) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)

Arrived onsite for oven door coming apart. On inspection the right upper corner is separating from the glass. Original ticket was created before warranty was over. Ordering part # W11176456. No gas leaks detected during service. ; ordrng 1 W11176456 (Front of oven door)

Arrived on site to test unit for not cooling. Found connections to start device and run cap cut. Put butt connections and reconnected new start device and run cap. Compressor is seized up. Recommend replacing compressor. Needing 3hrs on return visit and SS tech. Office to reschedule. ; ordrng 1 W11635510 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600a (R600a) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access) and 1 W11611445 (Harness)

"Arrived onsite to inspect refrigerator not cooling in the freezer. Upon arrival the compressor is running and I got 0.92 Amps at the compressor. Evaporator fan is working properly. I found no frost pattern on evaporator only on the capillary line leading to the evaporator. I suspect that there is either a restriction in the line, a leak, or an insufficient compressor. The unit is not moving refrigerant properly. Ordering sealed system repair and a lokring kit. I am also ordering an evaporator. Office to RS ; ordrng 1 W11582579 (Compressor ASSY) and 1 W11562258 (Evaporator) and 1 Lokringfittings (Lokring fittings) and 1 Lokringkit (Lokring kit) and 1 R-600kit (R-600 kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV Dye Drier) and 1 W11506635 (Access valve)"

Arrived onsite to install previously diagnosed and ordered parts. R/R Ui unit would not configure. I called techline and spoke with Richard SR# 7734739695. I went through multiple tests and it was determined that the glass top is defective on the timer buttons. I was advised to order a glass top. I was also advised to order a new UI and all modules just in case. Advised CX. Office to RS.; ordrng 1 W11589814 (Glass cook top) and 1 W11591148 (Left power board) and 1 W11591149 (Center power board) and 1 W11591150 (Right Power Board) and 1 W11589956 (HMI Control)

"Arrived onsite for a washer that is not starting the wash cycle. Upon arrival I ran a quick wash cycle and found that it would not start. Up further inspection I form that the belt had came loose from the drive pulley due to. Sock getting stuck in it. I reinstalled the bet and tested unit and found operating as designed but I m ordering new belt because the old one is damaged. (See pix).rescheduled for 10/10/22; ordrng 1 W11239857 (Belt, Drive)"

Arrived onsite for a dishwasher that is not drying dishes. Upon arrival I ran DW in diagnostics and found that all functions work except for the heater. I then tested the heater and harness and found that the heater showed open. Upon further inspection I that the heater had a burnt out spot on it. I am ordering 1x heating element. And setting return for 10/07/22; ordrng 1 W10518394 (Heater Element)

Arrived on site to test unit for stainless coming off glass. Ordering new outer door office to reschedule ; ordrng 1 W11176456 (Outer glass) and 1 W11178521 (Name plate)

Arrived on site to test unit for oven glass getting hot when oven is on. Test unit and found glass getting warm from using the oven normal operation. Called Techline Sr#7734735806 also called safety #7734704002; ordrng 1 W11025151 (Insulation kit)

Arrived on site to test unit for not draining and washing and upper rack falling. Test unit and found broken adjusters and bad sump and motor. Installed new adjuster kit and will order new sump and motor and stopper. Office to reschedule ; ordrng 1 W11087376 (Sump and motor) and 1 WPW10508950 (Stopper)

"Arrived on site for a dishwasher that is unresponsive. Inspected unit and work area. Did confirm lights on on the user interface but all buttons except delayed wash were unresponsive. Ordering the consul, user interface, and control for repair. The Office will need to contact the customer about a return date due to an out of stock and PSP item. ; ordrng 1 W11460908 (Console) and 1 W11460962 (UI) and 1 W11462458 (Control)"

Arrived on site for washer not working correctly. Upon arrival confirmed issue. Found f5E3 in diagnostics. Found control sending correct voltage but lid lock was internally broken and not activating correctly. Was able to reschedule customer for 10/12/22 to complete repairs with new lid lock. ; ordrng 1 W11513248 (Lidlock) and 1 Cnote (Customer requesting sooner rescheduling if available)

"Arrived onsite for THE WASHER IS NOT DRAINING OUT SAME AS BEFORE AND THERE IS A PROBLEM ON THE SENSOR. Upon arrival inspected unit and found agitator Is not secured. Removed agitator and inspected. Agitator is worn and not secured to Gearcase. Tightened the agitator the best I could to be able to run diagnostics. Ran diagnostics and there are no error codes. Ran manual test and Gearcase makes scraping sound each time tried. Ran a drain and spin cycle and Gearcase continues to make noise. Need to order and replace belt, cam, agitator, and Gearcase. Need autho. Office to reschedule ; ordrng 1 Autho (Autho) and 1 WP3951744 (Agitator) and 1 W11454741 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

Unit is in unit 537. Arrived on site for no cool powered u it on compressor attempting to power on diagnosed a defective compressor. Will need to replace compressor R600a unit ; ordrng 1 W11635510 (Compressor) and 1 R600a/ssrepair (R600a/ss repair) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)

"Arrived on site. No lights or ui powering on,checked continuity on switches passed replaced led and hv control prev tech diagnosed same issue ordering power supply and ui control. ; ordrng 1 WPW10624574 (Power supply) and 1 W11404239 (Ui)"

Arrived onsite for refrigerator short cycling. Upon arrival inspected unit. Found unit has failing compressor. Customer had hard start installed to try and eliminate food loss. Repair was unsuccessful due to compressor. Called tech line for inquiry on warranty standing. Tech researched and found warranty still intact. Recommended ordering Compressor and power cord . Provided SR#7734733237. Office to reschedule ; ordrng 1 W11611445 (Power harness) and 1 W11635510 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer)

Arrived onsite for washer not powering on. Upon arrival inspected unit.

"Arrived on site for dishwasher flashing error code . Ran diagnostics and got failed wash motor code. Motor didnt come on during tests . . Replaced sump and motor . Ran diagnostics all checked normal . No water leaks detected at time of service.

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor.

"Arrived on site to inspect ice machine not making ice. I placed the unit in diagnostics and tested and found the valve is not functioning as the unit is not getting any water. I checked the water line and found it to be straight with no kinks. I removed the filter and the unit began to fill with water. Customer advised the filter is fairly new. I installed the new filter and retested and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for wall oven, inspected unit and work area. CX wanted to clean interior glass on door.. Disassembled glass door to remove grease and clean 4 panes. Reassembled glass door. Job complete.

Arrived onsite for not reaching temp and found failed bake element. Tested calibrated for optimal performance post repair. All checks good.

"Arrived on site for dryer, inspected unit and work area. CX complaint is that dryer wont turn on. Inspected unit and verified unit was receiving correct 240VAC. Opened dryer to test components and found wire terminals on heating element and thermal cutoff brittle from excessive heat and not making contact. Replaced wire terminals and reinstalled. Dryer would now heat, but not start. Found start button not wired properly. Rewired start button and tested unit. Unit is now working as designed. Tested air flow and found unit has poor air flow. Advised CX to get vents cleaned before using the dryer to prevent any additional damage. Job completed.

Arrived on site to replace previously ordered parts for refrigerator. Replaced wiring harness and voltage to valve is corrected. Unit has low pressure from home and plumbing issue will need to be addressed to fully restore water functionality in refrigerator.

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not cooling properly and the evaporator not having a good frost pattern, I removed and replaced the compressor, access valve and UV dye drier and vacuumed the unit. Pressure held good. I installed 4.9oz of R134a refrigerant and monitored pressures. Once pressures equalized, I plugged the unit in and monitored pressures and the evaporator frost pattern. Both were good.

"Arrived on site to inspect refrigerator constantly running. Upon further inspection, the customer advised that another appliance company had recently replaced the thermostat. I tested temps in the FC=4 degrees and RC=39 degrees. I placed the unit in diagnostics and checked test 7 for defrost time and it was set at 01 (96 hour). I changed the setting to 2 (8 hour). Pulled the unit out and tested amp draw to the compressor and got .51amps. Tested the thermistors at the control and they were within range. Tested VDC at the control at the P2 pins and it showed 121V. Inspected the FC evaporator and found ice along the top of the evaporator (photo). When disassembling the FC section, I found the wire rack was sticking as I pulled it out which could cause the FC door to not close properly. I placed some grease along the rails to help it glide better. Removed he ice with my steamer and advised the customer that they have a defrost issue possibly due to the freezer door not closing/sealing properly

"Arrived on site to inspect dishwasher rinse aid not dispensing. Upon further inspection, I found the rinse aid dispenser approximately 3/4 full and customer advised that its been at that level for a while. Also found a rusty looking substance in the tub under the float. I inspected the racks and found the bottom rack had a few rust spots on the dividers. I researched the warranty in the entitlement and found the racks are not covered under extended warranty. I changed the rinse aid setting on the dispenser and recommended the customer contact the manufacturer customer service to discuss the racks rusting. No water leaks observed during service, job completed."

"Arrived on site and inspected microwave and found no power showing. Removed and disassembled it and found incoming power is good and fuses check good. Replaced control and microwave is now running properly.

"Arrived on site and found saved error code F0E5 for unbalanced load. Ran diagnostic cycle and Everything checks good washer squeaks a little while running. Send video to KB/service managementDisassembled it and inspected components and did not see any issues. After reassembling ran diagnostic cycle again and squeaking has stopped

"Arrived to inspect noise. The unit would cycle the evaporator fan off and on repeatedly and a slight chirp could be heard every time it powered back up. The control was in failure and required replacement with the MFG approved and updated kit. I removed and replaced the control and tested. I squared the unit within the cabinetry and reset door height to match. Operational test good, no leaks observed during service.

"Arrived on site for dishwasher flashing er. I gained access to the control and isolated the, heating element, float switch, and drain pump. I checked resistance and found them shorted to chassis. I found the control not responding as designed, it wont register certain Buttons and wont start or cancel a cycle.

Arrived on site for washing machine showing error codes. I inspected the unit and work area. I found fault codes F0e3 over load f5e2 lid lock failure. I found the lid cracked at the hinge. I gained access to the gear case and found an active oil drip from the gear case. I found the suspension in good condition.

"Arrived on site to follow up on ice machine running excessive water in unit. Examined unit and found it is now making proper sized ice cubes, but it's overfilling for am extended period. Replaced recirc pump to correct water level issue. I also reformed the drain tube to sit in the drainage hole in the tub. Ran unit, and found drain pump isn't moving anything. Removed drain pump and found it had sediment stopping it up. Cleared out sediment and retested. Verified unit working properly and draining.

"Arrived onsite to install previously diagnosed and ordered parts. Used steamer to remove ice that has built up in RC. R/R evaporator fan and tested. Operational test good, no leaks observed during service.

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Will need new motor