"Arrived on site to test unit for no power tested unit found breaker tripped, inspected junction box and found the wires not connected properly fixed connections but unit is not turning on, found shorted thermal fuse, replaced and tested, unit is now running as designed, job complete WP3392519"

"Arrived on site for right door not closing. Found right door popping open,replaced hinge door,bracket and shim hinge,tested door operation unit working as designed door closing and staying closed. Used w11171640, w11173560,w11673500; used 1 W11673500 (Hinge door), 1 W11173560 (Bracket), and 1 W11171640 (Shim hinge) from stock"

Arrived on site to test unit for unit not heating. Test unit and unit heating correctly at this time. Found unit giving error code of interior lights not working. Will need to replace control board. Rescheduled for 5/24 ; schdld next appmnt for 5/24 FRI !

On arrival verified complaint of leaking. Customer states the unit leaked onto the floor and flooded the house. Customer had door open after a cycle and didnt see the water valve would not shut off which caused it to over flow out the door down to the drip pan and onto the floor. The drain pump does not run constant in flood mode which caused it to not catch up with the flow of water. Replaced the water valve and ran a cycle to confirm unit does not leak any further. Job complete. No leaks detected after repair. Water waiver was signed. Parts installed w11434044

Arrived onsite for IM not properly ice. On inspection the ice maker made ice over the last week. The customer was surprised it had ice. He showed the frost buildup in the fc. Most of the ice was in the back of the fc.gain access to the back of the unit and found that the p-trap had a air gap. I pulled and clean the p-trap and add silicone to the p-trap to seal it. Customer is going to defrost the fc to get raid of the ice sickles. No parts installed on this service call.

"Arrived on site to inspect unit for not washing clothes on any cycle. Upon closer inspection found error code f0e9 for off balance load. Ran test cycle to activate individual components, unit ran as designed noticed significant rocking, leveled unit and still had issue. Found holes not punched through basket. Will need to order basket and return. Office to reschedule. NONPARTS USED; ordrng 1 W11513244 (Basket)"

Arrived on site with 2nd man to install previously ordered Front left electrode W10617809. Removed wall oven to access cook top. Replaced front left electrode. Test unit and is operating as designed. Job complete

"Arrived on site for no lights. Found with deli door with ui control fully opened lights power on diagnosed a broken wire in the deli harness,replaced harness assembly powered unit on lights and deli control working as designed. Used W11170612"

"Arrived on site to install previously diagnosed and ordered parts. Due to the valve and control failures and per techlines recommendations, I removed and replaced the valve and main control and calibrated the unit. Tested the unit in diagnostics and its operating as designed. No water leaks observed during service, job completed. W11222849. W11629601"

"Arrived on site for freezer not turning on. Upon arrival confirmed issue and found control wouldnt power on or show any leds, verified power supply was correct and replaced control w11496870. I then found start device broken and replaced it w11092533. Found unit working as designed and informed customer to give it 24 hrs to stabilize temps. Call complete"

Arrived on site for basket falling off. Found top left of refrigerator gasket does not go into groove. Replaced gasket. Used heat gun to form in place. Call complete. W11240749

Arrived on site to test unit for blower not working. Test unit and found screw stuck in blade. Removed screw test unit and unit test good job complete. No parts used.

"Arrived on site for a refrigerator that is not cooling properly in the freezer section. Inspected unit and work area. The customer advised that after they initially called in, the refrigerator corrected itself in 24 hours and has been working ever cents. He did still want the refrigerator looked at. I checked the temperature in the freezer and found it at 9?F and beginning to cool. I had my temperature probe in the freezer for 10 minutes and found temperature is drop down to 6?F. I checked temperature of the refrigerator and found it at 36?F. I found no evidence of any defrost issue of any kind. the customer explained the unit has been working fine both before and after, but he just didnt know exactly what happened. I tugged on the freezer door and found the left side pop out whenever you pulled on the left-hand side of the door. When you went to close it, if you did not slam it, the left side would remain partially open. I did explain to the customer that that can cause the issue that he was referring to due to ambient air flow getting inside the freezer section. I did inform the customer that he will need to open it from the right or middle side and to make sure that the door is fully closed whenever they close the freezer door. explain to the customer that that would be the only likely solution as everything else is working and operating as designed. Call complete. No parts were installed."

Arrived onsite for broken door latch and failure to drain. Repaired drain wiring and replaced door latch mechanism. Unit is now operating as designed. W11670519

On arrival verified complaint of screeching during wash. Found cold wash valve screeching. Replaced both valves and unit no longer screeches. Unit is working correctly. Unit is not leaking. Job complete installed w11316255 and w11316256

Arrived on site to test unit for not completing wash cycles. Found cold water valve receiving proper voltage but not opening. Replaced housing assembly(W11127357). Completed diagnostics with no issues. Put unit into normal wash cycle and allowed to advance from sense to wash to rinse. Unit is now working as designed. No leaks detected. Job complete.

"Arrived onsite for dishwasher not powering on. On inspection the unit worked not power. Tested the outlet and had 123 vac. Then went to-the terminal block and tested and had 122 vac at the terminal block. I then went to power it on and it came on. I rechecked the wire nuts and they seem to be ok. Ran the unit in diagnostics mode and when I was put in diagnostics mode I realized that the unit was not mounted to the cabinet. Customer says the unit slide back to far and they moved forward.I informed the customer that what caused the wires to come disconnected from each other in the wire nuts. Lowes did not mount the unit and the mount bracket are nowhere to be found. Ordering new brackets, o parts were installed. ; ordrng 2 WP8269145 (Bracket, mounting)s"

"Arrived on site to install previously diagnosed part. Replaced valve (WPW10179146) and melted ice in fill tube. Ran diagnostic on IM, IM harvested and filled properly. If issue returns would advise returning with new FC door, control, icemaker, and valve to ensure completion. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site ,replaced gearcase ,stator , rotor clutch , wash plate,slider . Ran diagnostics and calibration tests . All checked normal . No water leaks detected a time of service . Parts used W10902814, W10915701, W10754448, W10734521, W10915700, W11393685. Job complete"

Arrived on site to inspect unit for not cooling either section. Upon closer inspection unit was unplugged. Plugged unit in compressor kicked on. Exposed Evaporator unit never frosted over and could hear a hissing noise in fc. Ordering sealed system job and evaporator. Office to reschedule. NO PARTS USED; ordrng 1 WPW10507886 (Compressor) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Acces valve) and 1 W10836706 (Evaporator)

"Arrived on site for unit giving communications error code. Tested Unit and found UI and main control Not communicating and unit shutting down mid cycle . To ensure a good fix, Replaced both UI and control. Tested and unit is now functioning properly. Job complete Used W11723354, w11125152."

"Arrived on site to test unit for touchscreen not working. Tested unit found that it will need a new console. Console I received was incorrect due to model number given being incorrect. Will need to order correct console for return visit. No parts installed, ordering part, rescheduled for 05/22.; ordrng 1 W11600366 (Console)"

"Arrived on site for not draining, upon arrival, unit is full of water. Test unit and drain pump only hums. Had to manually drain with vacuum. Replaced drain pump W10906604 and test unit. Unit is now operating as designed. No leaks present at this time. Job complete"

Arrived on site for unit having snow buildup near the ice dispenser. Customer says it happens once bucket is full. Found door gasket was not sealing properly on top right corner. Used heat gun to form into place. Verified operation. Call complete. No parts

Arrived on site with new sensor. Removed and replaced sensor. Verified operation. Call complete.

Arrived on site with new element. Replaced back right element. Verified operation. Call complete. W11396790

Arrived on site to test unit for left front an right front burners igniting after flame. Replaced both burnt heads and burner caps test unit and unit test good job complete. W11344539 X2 W11344538

"Arrived on site and replaced previously diagnosed motor(W11549461). Engaged unit and found L2 relay on control was blown. Replaced control(W11525996), unit now working as designed. Job complete."

"Arrived on site to inspect dishwasher not getting detergents off of dishes. Upon further inspection, I found the element was badly warped, but once I advised the customer, I found it was an aftermarket part and not for this unit. I placed the unit in diagnostics showing error code F7E1-heater failure. Cleared the code and continued with testing and the unit operated as designed except for the heater and the unit showed the error code at the end of testing. I removed and replaced the element and retested and the unit is operating as designed. No water leaks observed during service, job completed. W10518394"

"Arrived on site to inspect venthood noises. Upon further inspection, I tested the blower on all speeds and in the high speed, I could hear a faint whistling noise. I attempted to adjust the blower assembly and retested and the noise was still there. Once the blower was on for approximately 30 seconds, I couldnt hear the noise. I removed and replaced the blower and retested and the noise is still there. I inspected the vent area and found nothing obstructing the airflow. I contacted techline and spoke to Butch and advised of the complaint, my findings and my repair. Butch agreed with the noise being normal and provided SR#7739107139. No one available to sign for receipt and received VM when calling customer. Unit is operating as designed, no further repairs needed. Job completed. WPW10291577"

Arrived on site to test unit for console locked. Unable to to get unit unlocked. Model number on file was not correct. Ordering proper console. Office to reschedule. No parts replaced at this time. ; ordrng 1 W11600370 (Console)

"Arrived on site to install previously diagnosed and ordered parts. Due to the spark module failure and the cooktop center burner not igniting properly, I removed and replaced both parts and tested. Unit is operating as designed. No gas leaks erected during service, job completed. W11435660. W10860916"

"Arrived on site for frost build up on fresh food evap cover . Called tech line . Ran thermistor tests ,and temp checks . Fresh food temp @50,freezer @20. Fans are running . Found weak frost pattern on fz evap. Tech line recommended replacing evap for possible restriction. Ordering both evap , compressor,fresh food fan harness , fz evap fan and harness 3way valve . 4 service ports,uv drier , nitrogen . Weight 3hrs Cal to set return Sr 7739109960; ordrng 4 Serviceports and 1 Uvdrier and 1 Nitrogen and 1 Weigh3hrs. and 1 W11033168 (Fresh fan harness) and 1 WPW10389152 (Fan support) and 1 W11492867 (Fresh evap) and 1 W11654344 (Compressor) and 1 WPW10608485 (Fz evap) and 1 W11032800 (Fz fan)"

Arrived onsite and found customer cooking on all burners making access to repair not possible in a timely manner. Found front left burner possibly only ever producing ultra simmer temperatures. Returning with switch and burner. Advised customer will need to make sure the cooktop is not in use at time of service. ; schdld next appmnt for 5/22 WED !

Arrived on site for dryer squeaking when starting . Used pads under motor mount and heater bracket . Unit is sounding normal. No lint build up . Unit has been heating correctly . Job complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the element failure and door gasket leaking, I removed and replaced the parts and while replacing the element, I found where the sump assembly had previously leaked at the motor gasket (photo). I removed and replaced the sump assembly and tested the unit. Unit is operating as designed with no further leaks. Job completed. W10518394. W11613480. W11498831"

"Arrived onsite for burner not working. On inspection found that the spark is intermittent. It does not spark every time you try. It lights 1 out of 4 times you try. Ordering all parts for spark. On further inspection found the center burner will go out when going from large flame to,the simmer flame ordering a new valve. No gas leaks detected during service and no parts installed. ; ordrng 1 W11246817 (Center valve) and 1 WPW10475149 (Spark module) and 1 W11507531 (Ignitor) and 1 W11561436 (Main harness)"

"Arrived on site to test unit for leak. Ran multiple diagnostic cycles, ran fill test, and ran fabric softener fill, could not mimic leak. Due to customer claiming leak has been forming at the front left corner of the unit, and finding water marks on inside of the cabinet, replaced tub ring (W11590590) as precautionary. Ran another diagnostic, unit is running as designed, no leaks detected, job complete."

"Arrived onsite for compressor failure and replaced the compressor and added dye drier and access valve. Inspected joints and verified sealed and not restricted. Pulled vacuum for 20 minutes which held and charged with 54 g of r600a. Unit is now operating as designed. WPW10143759, W11557425, W11506635"

Arrived onsite for condensation and found cause to be liner gapping. Repaired by sealing the gaping. All checks good. W10841140

"Arrived on site for a dryer that is not drying clothes well. Inspected unit and worst area. The customer advised that she is having to run a cycle and a half to get clothes dry. I test the unit and found the unit was tumbling and heating as designed. I checked the outside for airflow and found, barely any airflow coming through the vent on the outside. I looked up into the vent and found a huge pile of lint buildup inside of the vent hose. I removed the lint buildup and found proper airflow immediately. I did advise the customer that this was the cause of the issue and that they may need to clean up their vents a little more frequently. I did advise them that they have quite a few snails that have worked our way into their vents, and that they may need to clean those out to prevent further issues from occurring. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to test unit for not sealing. Found air leaking into the FC. Fluffed up gasket with a heat gun to ensure a proper seal. Unit is now sealing and functioning as designed, no leaks detected, no parts installed, job complete."

Arrived on site to install new microwave wrapper to resolve bulge in the side. I found the new wrapper to be bent and unusable. I removed the old wrapper and straightened it out to be as flush as possible and reinstalled. Verified a much better fitment. Repair completed. No parts used.

Arrived onsite for a dishwasher that is tripping the breaker. I check for stored error codes finding none. I ran the service cycle and the machine complete the cycle and worked as designed. The heater was drawing 7.37amps in the wash cycle and starts out drawing the same in the dry cycle. The circuit breaker never tripped. Call complete.

"Arrived on site to diagnose dryer not starting. Tested unit and found no response. Checked wiring and found L1 wite burnt and shorted to the neutral wire. Used terminal block kit to repair damaged wires and resolve. Customer needs to replace the power cord as well, since L1 was also damaged on the cable. Unit should work properly with a new cable. Repair completed."

"Arrived onsite for washer not finishing a cycle. On inspection found the unit had the F0E2 error over sudding. Ran the unit in diagnostics mode and I filled the unit water and there was a lot of soap. I went to drain the unit, I stopped it after 4 minutes of draining and it was only half drain. I let it finish the draining. I gain access to the pump and found hair doodles and set of keys in the drain hose between the tub and the pump. I then reached up in the pump and felt an item. I pulled an article of clothing out of the pump. I filled the unit up with water and drain it an it drain very quick with out the obstruction in the way. The unit never completed a cycle and the soap added up and would cause the over sudding when they ran another load. The washer is operating as designed. No water leaks detected during service. W11315706"

Arrived on site for unit. Not draining and standing water in tub. On arrival tested unit and found drain pump failed. Replaced drain pump and tested. Unit is not functioning properly. Job complete . Used W11396717

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the right front element and tested the unit. Found the unit working and operating as designed. Call complete. W11047722.

On arrival verified complaint of unit taking to long to dry. Ran vent test and it was unable to activate meter. Ran again with vent line disconnected and it passed. Ran time cycle to confirm proper temps. Advised unit will need to have vent in the wall cleaned. Job complete no parts installed.

"On arrival verified complaint of unit squeaking. Found rollers and idler are seized up. Replaced repair kit including belt, idler, and rollers. Unit no longer squeaks. Job complete installed 4392067"

"Arrived on site for lower oven door being locked. Found f5e4. Ran self clean to shows locked. Stopped self clean and door unlocked. Test mode confirms proper operation of door motor Followed steps in service manual. Door latch motor checks good @1.7 k ohms. Sensor 1k. Replaced control. Verified operation. Getting a miswired error. Relays not working for either. Verified 250 v, replaced other control. No not getting any voltage on red wire. Checked and reconnected where installer cut cord. Verified operation. Call complete. W11598200, W11448962"

"On site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer stated that after washing two loads in the dishwasher, the unit stopped working all together. She advised that she didnt believe that any water was getting to the unit because the unit will make sounds like it was running, but would not actually circulate any water. I tested the unit and did confirm that water was not getting to the unit. I ran the Mr. diagnostics and found an F6 E1 (low/no water detected during the fill) and F6 E2 (fill valve electrical issue error codes. I checked the water lines and electrical connections and tried to make sure that everything was open and fully connected. After checking those and trying to start a cycle again, I found water immediately begin to flow into the unit and started washing dishes. I tested the unit twice more and found everything working and operating as designed with no leaks present during operation. Call complete. No parts were installed."

On arrival verified complaint of not running. Replaced repair kit per previous diagnosis. Drum now turns correctly. Job complete installed 4392065

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit plugged in and both compartments warm. I placed the unit in diagnostics and found digits missing on the UI display (photo). I cycled power and removed and replaced the UI and cycled power back on. Placed the unit in diagnostics and tested the compressor. I tested amp draw to the compressor and found it showing 7.79amps and very hot then I heard the start device click. The compressor attempted to start again and was on briefly then heard the start device click again. The compressor is locked up. I advised the customer of my findings and unplugged the unit for safety. Customer advised they do not have another refrigerator. I am ordering the compressor kit, UV dye drier, access valve, CNOTE-2 HOUR JOB and CNOTE-PLACE ON CANCELLATION LIST. No water leaks observed during service. W11387387; ordrng 1 CNOTE (2HR JOB) and 1 CNOTE (PLACE ON CANCELLATION LIST) and 1 WPW10466675 (Compressor kit) and 1 W10143759 (UV dye drier) and 1 W11506635 (Access valve)"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to remove and replace the control panel with UI. However, when I opened the package, I found the control panel (console) did not have the UI as shown in the parts breakdown. I advised the customer of my findings and will have to reschedule. I am ordering the UI and scheduled return service for 05/22/24. No water leaks observed during service. No parts installed.; ordrng 1 W11632709 (UI)"

"Arrived on site to test unit for fluttering noise. Inspected unit and found that the damper flap is loose and causing the noises. Issue has to do with installation so advised customer to refer back to the builder so he can send out the installers to replace damper. Unit is running as designed, no parts installed, job complete."

Arrived onsite to test unit for oven kit reaching set temps. Found L2 connection to bake element burnt out. Replaced spade connection on harness and replaced bake element(W10779716). Tested unit to 359 with no issues. Advised customer to download app and connect unit to WiFi to ensure lastest software updates. Unit now working as designed. Job complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the center rear orifice holder, surface ignitor, and the conversion kit. I reassembled the unit and tested it. I found the unit working and operating as designed. Call complete. W11238756, W11428599, and W11337065."

"Arrived on site to inspect unit for odd noise. Found diffuser causing issue. Replaced diffuser, tested unit, unit is no longer making noise. No leaks present at this time. Job complete. USED W11236851"

Arrived onsite for a dryer making a screeching and vibration noise when drying. The customer stated that is a little louder than normal when it is started but as soon as it starts heating the noise gets much louder. The customer had a recording of the noise and I could tell the noise was the blower wheel. I inspected the blower wheel and found it broken. I replaced the blower wheel and tested the dryer. All is working as designed and the dryer sounds normal now. Call complete. INSTALLED WP697772 WHEEL.

"Arrived onsite and found unit not heating. Tested and found magnetron not energizing. Replaced mag cap and diode. Unit is now operating as designed. WPW10574736, W10754299, W11551761"

"Arrived on site to test unit no heat, tested unit found unit is getting proper voltage disassembled unit and found heater fell out and damaged one of the thermal cutoffs, secured heater and replaced cut offs and tested, unit is now running as designed, job complete installed 280148"

Arrived on site for microwave making a loud noise and not heating. Inspected microwave and found shorted diode as it was too close to side. Replaced diode. Properly set. Verified operation. All components working. Call complete. W11256462

Arrived on site for items freezing in refrigerator section. Found moisture build up around the diffuser. Inspected and found gap is seal on top left corner of refrigerator. Cabinet sticking out. Called tech line. Sent pictures. No repairs available. Will submit for review. Sr# 7739096232. Refer to customer service. Call complete. No parts.

"Arrived on site to test unit for sparking, tested unit found shorted diode, replaced diode and tested unit is now running as designed, job complete installed W11256462"

Arrived on site to test unit for unit not being able to turn off. Test unit and found broken slide. Ordering new slide reschedule for 5/24. ; ordrng 1 W11662407 (Switch slide)

"Arrived on site to test unit for gas leak. Customer claimed anytime she turned the burners on her smoke alarm would start beeping. Her carbon monoxide alarm would not. Gas company claims right rear knob is broken, removed top of oven and inspected all fittings with gas detector. No signs of a leak is present. Tested right knob with bubbles, no leaks present. Also checked all connections in the back, no leaks present. Turned all 4 burners on and ran for 10 mins, alarm did not go off. Advised customer that unit will let off some residual gas that you can smell, if she smells gas while oven is not in use than she would need to call the office. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site for dead dryer . Getting correct voltage . Element ,thermal fuse ,thermostats all checked normal. Replaced console ui and control W11565020, W11378949. Unit is now powering up . Unit is now tumbling and heating . Recommended having exterior vents cleaned . Job complete"

"Arrived on site ,replaced gearcase ,suspension,cam, wire harness . Ran diagnostics all checked normal.no water leaks at time of service. W10721967, W11449840, W11643701, W11396716 parts used on call . Job complete"

Arrived on site to test unit for vibration sounds. Was unable to fully mimic sound but did notice ice maker fan motor and ice maker vibrating and amplifying. Recommend replacing ice maker and ice maker fan. No parts replaced at this time. Needing autho for parts. ; ordrng 1 WR30X39346 (Ice maker) and 1 WR60X32733 (IM fan)

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w11506635,wpw10143759,w11580057"

"Unit 144Arrived on site for no cool. Powered unit on compressor making a loud noise,will power on then shut off diagnosed a,defective compressor per service pointer ordering a new compressor. ; ordrng 1 W11370574 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600) and 1 W11578004 (Evaporator)"

"Arrived on site to test unit for loose knobs. Inspected knobs and found the shaft cracked. Recommend replacing both left burner knobs. Advised customer that since knobs are technically an accessory we cannot replace them, they would have to contact Jenn-Air in order to get them shipped out to the residence. No parts installed, job complete."

"Arrived onsite to repair sealed system. Replaced compressor and added dye drier and access valve. Pulled vacuum and held. Charged system with 52 grams of r600a. Unit is now cooling and operating as designed. W11506635, WPW10143759, W11547313"

Arrived on site to test all burner taking a little long to ignite. Secured and cleaned all burners test unit and unit test good job complete no parts used.

"Arrived on site for unit, making noise during agitation. Disassembled and found cam Gears grinding. Found the lower part of gearcase shaft was sagging. Needed to replace gear case, cam and actuator. Replaced and tested. Unit is now functioning properly. Job complete. Used W10721967, w11481722 and w11449840."

"Arrived on site for cooling issue. Compressor running,removed evap cover good frost pattern,evap fan not running,good voltage reading 120 vac diagnosed a defective fan motor,installed a new fan,fan powered on. Used wp2315549; used 1 WP2315549 (Evap fan motor) from stock"

"Arrived on site for washer making noise after last repair. Upon arrival inspected unit. Ran diagnostics and only stored error Code was Off balance load. Ran a test and found gear case shaft free spins on inner basket. Tub and hub gears are worn down, also washplate is warm down. Ordering basket and washplate. Office to reschedule ; ordrng 1 W11172199 (Basket) and 1 W11397111 (Washplate)"

"Arrived on site for washer not completing cycles. Upon arrival found drain pump at 19.9ohms, no harness failures breaks, but unit had f9e1 stored in diagnostics. Customer stated unit would act up after 4 cycles and stay in drain mode. Replaced control w15513246 and tested unit, found washer working as designed with no leaks. Call complete"

"Arrived on site for ice machine needing sealed system repair. Upon arrival reconfirmed issue and installed wpw10605286 compressor, w11506635 access valve, w10843121 non uv drier, wpw10218037 evap plate. Pulled vac and recharged system with 5.75oz of r134a. Test3d unit and found ice forming. Informed customer er to give u it 24 hrs to stabilize temps. Call complete"

"Arrived on site to replace faulty, lid control, and water assembly. Replaced all and tested. Unit is now functioning properly. Job complete. Used w11400681, w11259006 and w11172234."

Arrived on site to test unit for condensation build up. Found vertical mullion was sweating. Turned humidity control to on. Replaced bot RC door gaskets(W10830162) and formed with heatgun. Advised customer to allow gaskets to cool to form. No leaks detected. Job complete.

"Arrived on site and verified shocks needed replaced. Also found unit completely unleveled. Replaced all four shocks(W11316766), control(W11482418) and leveled unit. Unit now working as designed. No leaks detected. Job complete."

Arrived on site for unit making noise during operation and longer dry times. On arrival inspected unit and found noise. Isolated to blower housing. Disassembled and found blower stripped with nut seized to motor shaft. Needed to replace motor and blower wheel. Replaced and tested. Unit is now functioning properly. Job complete . Used W11549461 and wp697772

Arrived on site for for washer stopping cycle . Ran diagnostics got suds and long drain erro codes . Unit is taking long time to drain . Ordering drain pump and 2nd man . Call to set return . No parts installed ; ordrng 1 W11456953 (Pressure hose) and 1 2ndman

"Arrived on site to test unit for rack issues, tested unit found that top rack hanger fell off and got damaged on the heater, ordered top rack hanger and clip, rescheduled 5/22 no parts installed ; ordrng 1 W11573754 (Manifold) and 1 W11568642 (Bracket hanger)"

"Arrived on site to diagnose range with crackling burner. Examined element and found no damage to it, and it does come on properly. Examined infinite switch and found a scorched spot on it. Replaced infinite switch. Called in findings to safety. Repair completed. Parts used - WP3149400."

Spoke with customer as I was arriving and advised unit is under 2nd year warranty and must have a mechanical repair made. Customer said breaker had tripped and they reset it and have had no issues since and doesn't need service. They will call back if this changes. Call completed.

Arrived on site to inspect unit for not operating. Upon arrival found unit had power but motor never engaged. Called tech line ran through diagnostic checking motor on control per tech line control is faulty. Replaced control issue persisted. Contacted upline per upline new control or harness is faulty. Ordering new control and harness. Office to reschedule. SR#7739095454 USED W11630382; ordrng 1 W11630382 (Control) and 1 W11627415 (Harness)

Arrived onsite for a microwave giving an open/close door error message and not starting. The customer stated they would have to slam the door sometimes. The customer stated the previous technician said the unit was put back together when he left but he showed me the left side interlock was not mounted. I found the screws for the interlock missing. I used a screw from the right side and mounted the interlock to test the door switch circuits. I found the left interlock not closing when the door was closed and the normally open side of the primary interlock switch staying closed whether the door was open or closed. I replaced the interlocks and tested the microwave. All is working as designed. I explained to the customer we would get the other two screws to get them mounted properly. Ordering parts research/interlock mounting screw. Office to RS.; ordrng 2 Partsresearch (Screw/interlock)s

Arrived on site to inspect unit for leaking from underneath customer stated he cleaned filter and housing and leak stopped. Found no signs of water or active leaks. Customs pointed out ice chute door does not shut ordering ice chute assembly and will return. Rescheduled for 5/24 NO PARTS USED; ordrng 1 WPW10546285 (Ice chute)

Arrived on site to diagnose microwave / oven not working properly. On arrival customer pointed out the microwave heating element was sagging and needed to be replaced. Support had broken off and needed replacement. Replaced support and verified function. Used 1 truck stock part - W10909479. Repair completed.

Arrived onsite and replaced the basket and installed the agitator. All checks good. W11172199

KUID308HPS01 Arrived to install previously diagnosed and ordered parts. I removed and replaced the failed inlet valve and supply line and tested.the unit resumed all normal functions and cycled as designed. No leaks observed during service.

"Arrived on site for dryer stopping mid cycle and over heating. Upon arrival found motor failing and replaced w11549461 motor, and wp697772 wheel. Tested unit and found dryer working as designed. Call complete"

Arrived on site and replaced previously diagnosed defrost element(W11626107) and both adhesives(W10841140). Engaged defrost element in diagnostics and verified unit now working as designed. Advised customer to place bottle of water and when completely solid to use unit as dessigned. No leaks detected. Job complete.

Arrived on site to test unit for door not closing properly. Adjusted door catch and unit working as designed. Advised door will have resistance when catching on latch and is normal part of operation. No parts replaced. Job complete.

"WRS588FIHV04 Arrived to inspect cooling issue. I found the evaporator cover was coated in frost and the evaporator was partially iced, the upper being heavy frost and the lower third solid ice, denoting a working defrost system that could not remove the excessive amount of frost. All defrost system devices tested as expected and no other deficiencies of the previously replaced parts were found. Inspection reveled the leveling legs were not set and there was a significant door mismatch, due to the incorrectly set cabinet. The lower right side of the mullion was twisted out, causing the gasket to be unable to seal in an approximately 12mm X 3mm area, creating airflow that resulted in evaporator freez up. The lower right corner of the RC chamber had a 6mm gap in the seam and required sealant filling. I contacted the MFG. to report the findings and discuss a potential repair. Technician Derek, SR# 7739096044. I advised the tech of my findings and discussed the potential of performing a mullion repair to correct the issue. The tech advised to attempt and by all measures, it was successful. I found the prior repair for the chiller assembly had failed and corrected permanently with a replacement strap. No leaks observed during service."

Arrived on site to test unit for f2E1 error code. Found shorted keypad and keypad disconnected error. Replaced console test unit and unit test good job complete. W11598133

"Arrived on site to replace previously diagnosed control, gear case, slider and rotor, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11429620, W11260238, W11393685, W10734521"