We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Harker Heights, TX 76548
Tyler
Job Details: 03/16/2023
"Arrived on site for refrigerator not cooling, upon arrival confirmed issue and customer showed photo of ice indicating a defrost issue. Found cause of failure was defrost wire came disconnected. Reconnected and repaired wiring and found unit defrosting as designed. Call complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS00
Near Austin, TX 78737
Kevin
Job Details: 03/16/2023
"Arrived on site and replaced lower trim on ovens, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78749
Luis
Job Details: 03/16/2023
"Arrived on site. Found a defective damaged right side door gasket,replaced right side fresh food door gas,tested remolded door gasket checked seal good. Filter bypass W11395888"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS04
Near Georgetown, TX 78628
Lou
Job Details: 03/16/2023
"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, the customer provided their POP paperwork to show the unit is in warranty. They advised the unit wont dispense water and is not making ice. I removed the RC drawers and the evap cover to find the reservoir frozen. I found the evaporator cover and insulation was gapped at the top where their reservoir is located and the gap,is causing cold freezing air from the evaporator to leak out onto the reservoir and freeze it. Using some permagum sealer, I sealed off the gap and once I was done, the RC evap,fan came on and i couldnt feel any air escaping. I advised my customer of the repair and tested the water dispenser and water dispensed as designed. I increased the temp to 39 and recommended the customer change the temp back to 37 after approximately 24 hours to allow the reservoir to thaw out completely. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Austin, TX 78748
Luis
Job Details: 03/16/2023
"Arrived on site for no,ice. Diagnosed a defective icemaker,replaced defective icemaker ran harvest test passed ran fill test passed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Bastrop, TX 78602
Matthew
Job Details: 03/16/2023
"Arrived onsite to replace cooktop, hinges and grates per Whirlpool tech line recommendations. Replaced components and checked leveling at each stage of the process. With grates installed leveling is within speck. Unit is functioning properly. Job complete"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Austin, TX 78759
Vincent
Job Details: 03/16/2023
"Arrived on site to install glass door in line plate, inspected unit in work area. Installed new door skin and main plate. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78759
Vincent
Job Details: 03/16/2023
Arrived to unit #812 with washer not working. I did further testing and found the main power connector lose and making a false contact. Connected the connector properly and tug on it to make sure Id dint come back off. Tested unit and found it operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Bastrop, TX 78602
Matthew
Job Details: 03/16/2023
"Arrived onsite for washer drain pump continuing to run. Tech line recommended replacing tub, however found that issue was due to pressure hose port being clogged. Cleared port and tested. Was able to run test and normal load without error. Had customer run several loads and called customer back and customer reported no more issues. Unit is functioning properly. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78759
Vincent
Job Details: 03/16/2023
"Arrived on site for dishwasher, inspected unit and work area. Gained access to heater element and replaced with new and improved one. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Bastrop, TX 78602
Matthew
Job Details: 03/16/2023
Arrived onsite for washer making noise during the sensing/fill cycle and some during spin. Upon arrival inspected unit. Put unit in diagnostics and found no stored error codes. Ran test and could hear clicking coming from cam area. Found actually not fully engaging leaving cam stuck and also found belt was loose. Replaced defective actuator and also cam with belt. Tested unit and unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Bastrop, TX 78602
Matthew
Job Details: 03/16/2023
Arrived onsite for washer leaving clothes wet at the end of the cycle. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Customer stated no meter what cycle the clothes are left wet and the cycle stays on 1 min for and extended period of time. This has been happening for 1-2 weeks. Power cycled unit and ran laundry. Watched complete cycle and unit is functioning properly. Instructed customer on detergent use and cycle selections. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78727
Vincent
Job Details: 03/16/2023
"Arrived on site for microwave, inspected unit and work area. Customers complaint was unit sparked and tripped breaker. Inspected unit and found that the turn table wiring harness was melted and grounded. Called techline with findings and spoke to STEVE SR#7735960314 and recommend to replace wiring harness, turn table motor and interlock switches. Customer will be contacting Whirlpool or Costco for their extended warranty."
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW2
Near Georgetown, TX 78626
Lou
Job Details: 03/16/2023
"Arrived on site to inspect washer knob broken. Upon further inspection, I found the stem on the knob broken (photo) and the switch pushed out the console. I removed the console and found the switch was broken (photo).No water leaks observed during service."
We serviced a
JENN-AIR OVEN
Model JJW3430DS02
Near Austin, TX 78717
Paul
Job Details: 03/16/2023
Arrived onsite for a wall oven that has an F2E1 error. The customer had the unit powered off on arrival. I powered the unit and it errored as soon as it finished rebooting. The light selection on the panel is not responding and is the issue. The console needs to be replace
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78633
David Z
Job Details: 03/16/2023
"Arrived on site to follow up on refrigerator that was still not making ice in the RC icemaker. Cycled icemaker and found it does cycle and it will fill. Icemaker showed E0, so no errors. I checked the icebox fan, and found it was surging and barely moving any air, which is keeping it from harvesting. Return visit set ; ordrng 1 W10846539 (Icebox Fan)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AB04
Near Austin, TX 78753
Wesley
Job Details: 03/16/2023
Arrived onsite and diagnosed microwave with f6e8 error code. Ordering needed parts. ordrng 1 W11035599 (Main control) and 1 W11033422 (Interlock)
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Elgin, TX 78621
Wesley
Job Details: 03/16/2023
Arrived onsite for error codes f2e1 and replaced the keypad due to stuck/shorted key failure. Symptom still present. Found crimped ribbon cable. Ordering ribbon cable and returning with control JIC.;
We serviced a
MAYTAG DRYER
Model MGDB835DW3
Near Taylor, TX 76574
Cliff
Job Details: 03/16/2023
Arrived on site to diagnose a dryer that is making unusual noise. Found blower wheel cracked and it will need to be replaced to complete repairs. Also ordering motor in case needed.ordrng 1 W11126010 (Motor) and 1 WP697772 (Blower wheel)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Cedar Park, TX 78613
Kimo
Job Details: 03/16/2023
"Arrived on site for a wall oven that is no longer heating in the lower oven. Upon inspection I found that TOD was showing open I am ordering it and a hardware kit for the mounting screws washers. ordrng 1 W10760039 (HARDWARE), used 1 WP4449751 (Thermostat (TOD) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Georgetown, TX 78628
Lou
Job Details: 03/16/2023
"Arrived on site to inspect refrigerator leaking water at the bottom of the unit. Upon further inspection, the customer advised that the unit leaks water at the front right side at the bottom. I opened the FC door and found frost/ice built up on the evap,cover, bottom of the FC lower basket and at the opening of the FC door area. I found the FC door gasket, at the bottom right side, not sealing properly and when I pulled the gasket downward, I found the FC door liner is badly warped causing the gasket to bow upwards and not sealing. Also found the unit not leveled and the left RC door mullion not seated correctly. I attempted to seat the mullion after leveling the unit and the mullion is hanging on the pivot block. Also found the right RC door gasket torn. I am ordering the FC door, FC door gasket, right RC door gasket, mullion , nameplate, and grease for the mullion and FC drawer rails and CNOTE-LSO PER CUSTOMER REQUEST. Advised customer that the door will take approximately 4-8 weeks to arrive at which time the office will contact them and schedule return service. No water leaks observed at the end of service.; ordrng 1 WP12722803AP (Mullion) and 1 12977880SQ (FC door) and 1 W10571967 (FC door gasket) and 1 W10830162 (Right RC door gasket) and 2 W10876598 (Name plate)s and 2 WP542638 (Grease)s and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Round Rock, TX 78665
Cliff
Job Details: 03/16/2023
"Arrived on site to diagnose a washer that is making unusual noise. Found unit was dropped damaging cam, gearcase, capacitor, pulley cover, and cabinet. All previously listed parts need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W10596395 (Cabinet) and 1 WPW10427633 (Cover) and 1 W11428524 (Capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Georgetown, TX 78626
Lou
Job Details: 03/16/2023
"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised that after three days, the unit came back on and began to cool. I tested temps in the RC=32 degrees on a setting of 33 and the FC=13 on a setting of -4 (defrosting at the time). I removed the bottom crisper drawer and found some ice on the bottom of the evaporator. I pulled the unit out and tested the thermistors for the evaporators at the P8 connector and found the RC thermistor reading was a little off range. I removed the back cover and inspected the drain tube and found it gapped. Using some manufacturer approved silicone, I placed a bead of silicone around the tube and sealed the gap. Due to my readings and findings I am ordering the RC evap cover, thermistor kit and hv control. Office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W10316760 (Thermistor kit) and 1 W11610999 (RC Evap cover) and 1 W11574770 (Hv control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Bertram, TX 78605
Maurice R
Job Details: 03/16/2023
"Arrived onsite for dishwasher not producing ice. Ran the test for the icemaker and it passed ever test and the Thermistor tested fine. The customer said that water was running down the front of the dispenser from the icemaker. Pulled open the freezer and looked on the right side at the evap cover I saw ice. I put the thermometer in the freezer and it only got down to 19?. Sent the info to the tech thread and we came up with conclusions that the compressor was going out,ordering new compressor.; ordrng 1 W11578205 (Compressor assembly) and 1 W11109499 (Drier) and 1 W11504445 (Drier) and 1 W11506623 (Drier) and 1 W11504431 (Coupler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78717
Paul
Job Details: 03/16/2023
Arrived onsite for a refrigerator not making ice. I found an E2 motor lost position error with the icemaker. I ran the harvest test and the motor never turned. I ran it again and tested voltage to the motor having 12VDC. The icemaker will need to be replaced and is covered under the Appliance Express warranty. Ordering the icemaker. Office to RS.; ordrng 1 W11579560 (ICEMAKER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Dripping Springs, TX 78620
Luis
Job Details: 03/16/2023
"Arrived on site for moisture on door,called tech support to verify unit will need a new freezer door. Sr#7735966286; ordrng 1 W11561286 (Freezer door)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Austin, TX 78759
Vincent
Job Details: 03/16/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was clothes wet after cycle. Entered diagnostic and found no stored error codes. Ran a diagnostic cycle and everything passed. Tilted unit backwards to inspect gear case and found gear oil on cam and belt cover housing. would need a new gear case cam kit and belt. I also found some functions on the panel not working properly. Im ordering a belt and panel. No leaks where observed during service. ; ordrng 1 W11478524 (Panel ui)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Belton, TX 76513
David Z
Job Details: 03/16/2023
"Arrived on site to replace door and console damaged in transport. Replaced door panel and console, but found corner of console is chipped and broken and will need to be replaced. Left broken console on unit since the original was too badly damaged to use the unit. Office to schedule when we can get another console. ; ordrng 1 W11622490 (Console)"
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Marcos, TX 78666
Leonardo
Job Details: 03/16/2023
Arrived on site to replace igniter. Replaced igniter and unit started heating to about 340 and then the igniter burned out. Will order new igniter and valve and bake burner and oven cover due to rust. Office to reschedule ; ordrng 1 W11176454 (Igniter) and 1 W11220387 (Bake burner) and 1 WP98014893 (Valve) and 1 W11098799 (Oven bottom)
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near New Braunfels, TX 78130
Leonardo
Job Details: 03/16/2023
Arrived on site to test unit for unit tripping breaker. Test unit and found white wire melted making breaker trip. Would need to order new wire harness from power cord to module. Could not find it on parts break down. Will need research office to reschedule. ; ordrng 1 W11561449 (Switch harness) and 1 Partresearch (Part research)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Canyon Lake, TX 78132
Leonardo
Job Details: 03/16/2023
Arrived on site to test unit for buttons not working and led light staying on. Test unit and found ui shorted out. Ordering new ui office to reschedule ; ordrng 1 W11505225 (Ui) and 1 W11460908 (Console)
We serviced a
MAYTAG WASHER
Model MVWB865GC1
Near Cedar Park, TX 78613
Kimo
Job Details: 03/16/2023
Arrived onsite for a washer that is making noise during agitate. Upon inspection I found that the noise was there. Upon further inspection I found that the gearcase was leaking oil and the slider will need to be replaced along with it it was coated in oil. Office to reschedule. ; ordrng 1 W10734521 (Slider)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78717
Paul
Job Details: 03/16/2023
Arrived onsite for a washer that displays and F7E1 error. I went into diagnostics and found the F7E1 stored twice and an F7E7. I found the motor capacitor defective and leaking oil causing the issue. Ordering W11395618 capacitor. ordrng 1 W11395618 (Capacitor)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Killeen, TX 76542
Tyler
Job Details: 03/16/2023
Arrived on site for washer not draining. Found f9E1. Called techline 3 times and documented issues. Replaced drain motor and lower harness and found unit still failing with same symptoms. Techline recommended ordering new drain pump and acu andreplacing both again sr#7735963290 office to reschedule once availability of parts is known.; ordrng 1 W11399437 (Drain pump) and 1 W11428994 (Acu)
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt138ffdm01
Near Manor, TX 78653
Wesley
Job Details: 03/16/2023
Arrived onsite and found unit not accessible at time of service was able to determine from onsite diagnosing tech that the symptoms indicate a locked compressor. Ordering compressor to repair. Office to reschedule. ; ordrng 1 W11635510 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier) and 1 R600 (R600)
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near Round Rock, TX 78665
Cliff
Job Details: 03/16/2023
Arrived on site to replace previously ordered parts for dishwasher. Replaced adjusters holders and dispenser. When lower rack was replaced sliding tines and slide holders were not switched to new rack. 2 holders and the sliding tines will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10713281 (Rack slide) and 1 W11213333 (Slide holder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78739
Luis
Job Details: 03/15/2023
"Arrived on site. Removed defective evaporator cover,installed new cover,reassembled fresh food compartment ran diagnostics all test passed changed defrost setting to basic
We serviced a
WHIRLPOOL OVEN
Model RBD305PRS00
Near Killeen, TX 76542
Jonathan M
Job Details: 03/15/2023
"Arrived on site for a wall oven. That is flashing an F2 E6 (cancel key line drive open) error code. Inspected unit and work area. The customer advised that he was told it is a touchpad issue and that they had them in stock. He also advised that the unit will flash that error code multiple times a day, but does not empty their function ability of the oven. Checked through the parts breakdown of this unit and found that the control panel and the control had been for this unit. Spoke to JC and was advised that the issue would be most likely with the control and would have to be rebuilt.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Pflugerville, TX 78660
Cliff
Job Details: 03/15/2023
Arrived on site to replace previously ordered parts for microwave. Replaced cavity t-stat and tested unit. Found all is functioning properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near The Hills, TX 78738
Kevin
Job Details: 03/15/2023
"Arrived on site and inspected refrigerator and found test 56 is showing error E2. Ran test 57 and icemaker motor has failed. Ran test 45 an icemaker filled properly.
We serviced a
KITCHENAID DISHWASHER
Model KUDT03STSS0
Near The Hills, TX 78738
Kevin
Job Details: 03/15/2023
"Arrived on site and inspected dishwasher and found no power showing on display. Removed door panel and found bimetal has failed, after replacing it dishwasher will start a normal cycle and is running properly.
We serviced a
KITCHENAID COOKTOP
Model KGCS105GSS3
Near The Hills, TX 78738
Kevin
Job Details: 03/15/2023
Arrived on site and found customer has left gas on to show that it is leaking. There is gas aroma present in the kitchen island cabinet when the doors are open. Applied bubble solution to all connections and did not find any evidence of gas leak. Problem is likely in cooktop internals. Found all screws on cooktop are corroded and cooktop cannot be disassembled to investigate further. Also all interior gas components are to be ordered due to age. Cooktop will need to be replaced. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Austin, TX 78758
Vincent
Job Details: 03/15/2023
"Arrived on site to install previously diagnosed Parts. Installed on Parts and Tested. Unit is operating as designed. No leaks observed during service, job completed.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78752
Vincent
Job Details: 03/15/2023
"Arrived on site for dryer, inspected unit in work area. Tested airflow and found a clogged up. Gain access to the vent tube and found a clogged up with lint and water. I removed all the lint that was on the blower housing wheel. I advise the customer to get a vent cleaning company out to professionally inspect the vent. I left you need disconnected from the vent and the power to avoid any further damage to the unit. Unit is operating as designed at this time.
We serviced a
WHIRLPOOL DRYER
Model WED8620HW0
Near Austin, TX 78731
Vincent
Job Details: 03/15/2023
"Arrived on site for dryer, inspected unit and work area. Customer complaint was unit making noises. Tested and found possible belt noise. Disassembled unit and found that the belt tensioner was not spinning.Used my shop vac to clean all lint build up and replaced the wheels, tensioner and belt. Reassembled and tested, unit is operating as designed. Job completed
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFS2853AF0
Near Round Rock, TX 78681
Paul
Job Details: 03/15/2023
Arrived onsite for a refrigerator to replace the water and air filters. I replaced both. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QTS03
Near Georgetown, TX 78628
Lou
Job Details: 03/15/2023
"Arrived on site to inspect refrigerator ice maker issues. Upon further inspection, the customer advised that the ice maker stopped making ice and the ice and water dispensers dont work. I found the emitter/receiver boards were turned off. I turned the boards on and using my jumper wire, I tested the ice maker and found it has been leaking water into the motor area and rusted. Following the tech sheet for the emitter/receiver boards, I found with them blinking twice and pausing for 1 second and testing the ice maker, the boards have failed. I inspected the dispenser motor and found where water had leaked into the dispenser housing and the motor has rusted. When I tested the dispensers I found the UI light would not come on either
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78737
Leonardo
Job Details: 03/15/2023
Arrived on site to test unit for unit stopping and turning off. Test unit and found with in 14 minutes the unit stopped checked voltage and found unit is loosing voltage from the wall. Advised customer to check voltage job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Liberty Hill, TX 78642
Lou
Job Details: 03/15/2023
"Arrived on site to insect washer not working. Upon further inspection, I plugged the unit in and placed it in diagnostics showing error codes F6E2 and F2E1 cleared the codes and attempted to test the unit and the control panel failed to respond. I found the diagnostics LED flashing on the main control. I placed the unit back in diagnostics and tested the control panel and found three keys not functioning. I removed and replaced the control panel and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Leander, TX 78641
Lou
Job Details: 03/15/2023
"Arrived on site to inspect dryer noises. Upon further inspection, the customer had attempted to repair the unit themselves and had the screws in baggies and the front, rear and top panels loose. I disassembled the remaining parts to find the rear rollers and tension pulley not rolling as they should. The back left rod was seized on the axle. I removed and replaced the rollers, tension pulley and the belt was good. I cleaned the axles and vacuumed the lint from inside the unit (before/after photos) and reassembled. Tested the unit and it is operating as designed. Provided photos for the customer of the before and after cleaning. No lint observed at the end of service, job completed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814QS6B
Near Leander, TX 78641
Lou
Job Details: 03/15/2023
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested the temps in the freezer section and got 1 degree and the fresh foods section was at 32 degrees on the middle shelf. I found food items packed in the freezer section restricting airflow (photo). I tested the thermostat and turned the unit off then turned it back on and it operated as designed. I tested the door switch and its getting proper voltage (125V). Removed the items from the freezer and removed the evaporator cover and found the evaporator has a good frost pattern (photo). I pulled the unit out and tested the compressor and its showing .88amps which is within amp reading range. I advised the customer of food placement in the freezer section and showed them where the airflow goes into the fresh foods section. I made recommendations for food item placement in the freezer section and fresh foods section. No water connections to the unit, job completed."
We serviced a
SAMSUNG DRYER
Model DV50K8600EWA3
Near Austin, TX 78738
Kevin
Job Details: 03/15/2023
"Arrived on site and inspected dryer found idler pulley has failed. After replacing the dryer is running properly.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Kyle, TX 78640
Andrew
Job Details: 03/15/2023
Arrived on site to test unit for not responding. Found voltage from L1 to neutral started at 140vac and worked its way down to 94vac within 3seconds. When voltage drops below 110vac indicator light on control stops blinking. Found L2 to neutral voltage started at 175 and worked its way down to 144vac. Continuity through harness is good. Found no signs of any grounding out. Spoke with Techline and advised customer correct power supply issue. Job complete. SR#7735953060
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW0
Near Cedar Park, TX 78613
Paul
Job Details: 03/15/2023
Arrived onsite for a washer to replace the previous diagnosed parts. I confirmed the previous techs diagnosis. I changed the fill valve housing and tested the machine. The unit now operates as designed and the thermistor no longer errors. There were no water leaks present at the time of service. Call complete.
We serviced a
GE DRYER
Model EED4500D1WW
Near Leander, TX 78641
Lou
Job Details: 03/15/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the drum,rear bearing, front bearing kit with belt and the tension pulley. Cleaned the lint from inside the unit and reassembled and tested. Unit is operating as designed.No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Cedar Park, TX 78613
Paul
Job Details: 03/15/2023
Arrived onsite for a washer that squeaks when it starts to agitate and when it starts a spin cycle. I couldnt duplicate the issue in diagnostics without a load. I inspected the lower unit and found no oil from the gearcase. I found the belt very loose causing the issue. I could see where it had been slipping on the cam. . I replaced the belt and tested. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Austin, TX 78739
Wesley
Job Details: 03/15/2023
Arrived onsite for washer hanging up and sensing and long fill error codes. Found unit hot water lever broken. Hot water closed. Opened with pliers. Unit is now filling both hot and cold properly. Symptoms abated. Unit is now operating properly. Calibrated and tested. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Austin, TX 78717
Maurice R
Job Details: 03/15/2023
Arrived onsite for dryer not heating. On inspection found the cutoff fuse was open. Tested thermal fuse and the heating element 10 ohms. Informed the customer that the dryer had a air flow problem and it is with the vent being clogged. Told customer that the vent being clogged probably was why the cutoff fuse burnt. Customer is going to get the vent cleaned.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Belton, TX 76513
Jonathan M
Job Details: 03/15/2023
"Arrived on site for a dryer that will occasionally not start and it shutting off halfway through the cycle. Inspected unit and work area. The customer advised that when the unit is cold, the unit will start and will run about halfway through the cycle, but will completely shut itself off, he advised that the drum is extremely hot during this. He advised that if he lets the unit sit for a couple of hours, the unit will start again, but otherwise will just make a clicking sound, and nothing happens, except the timer advancing. Ran into diagnostics and did not find any store near codes. Ran into an auto test in the unit ran as designed. Went ahead and replaced the motor due to a potential to overheat causing this issue. I did explain to the customer that if they have a venting issue, the same thing can happen. Advisor customer to have their vents cleaned. Should any further issues persist. Call complete."
We serviced a
KENMORE REFRIGERATOR
Model 795.7259571
Near Jarrell, TX 76537
David Z
Job Details: 03/15/2023
"Arrived on site to diagnose refrigerator not cooling in either compartment. Unit unplugged on arrival. Tested and found compressor is weak, only pulling .7 amps. It's producing no cold at all, lines are all almost room temp and no frost pattern is developing. Compressor is on, but has failed. Repair completed."
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near Georgetown, TX 78628
David Z
Job Details: 03/15/2023
"Arrived on site to install new cooktop that was cracked on range. Installed new cooktop and verified all working properly. Repair completed."
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM0
Near Austin, TX 78749
Kevin
Job Details: 03/15/2023
"Arrived on site and Replaced wash motor diagnosed on previous visit, after replacement started a normal cycle and dishwasher is running properly.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXW2
Near Georgetown, TX 78628
David Z
Job Details: 03/15/2023
"Arrived on site to diagnose washer that was not draining. Customer advised me unit does drain, but now it's not starting at all. I tested the unit and found it does start and began tumbling. I checked for errors and found F5E2 for MCU error, F0E1, F1E2 door lock error. Advised customer the recommended repair is to replace the MCU and door latch, because both of those can prevent the unit from starting.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Georgetown, TX 78633
David Z
Job Details: 03/15/2023
"Arrived on site to diagnose washer that was not properly agitating. Tested unit and could hear scraping from bottom end. Found washplate was also loose on top end. Removed washplate and found the collar inside the washplate was completely stripped as well as the gearcase shaft completely rounded off.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Austin, TX 78750
Paul
Job Details: 03/15/2023
Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the RC fan/harness. I found the DC voltage out of the control and the resistance for the defrost thermistor both showing 72 degrees which was correct and working as designed. I shimmed the drip pan with shims the customer had. All is working as designed. I did explain to the customer that if there is an issue after this repair we would need to replace the dispenser UI. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Temple, TX 76504
Tyler
Job Details: 03/15/2023
"Arrived on site for refrigerator, not dispensing, ice or water. Upon arrival confirm complaint and upon further inspection, found low water pressure, leaving the water housing into the valve. Upon further testing found that the filter housing was failing and replaced it and then found that the filter had been damaged due to the housing failing. Replaced housing. Found no leaks and ice maker and dispenser working as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS48QMX01
Near Georgetown, TX 78628
David Z
Job Details: 03/15/2023
"Arrived on site to diagnose refrigerator not making any ice. Power cycled the unit and jumped the icemaker. Tested and found unit is cycling, but not moving any water due to a failed valve. Moved unit out and replaced valve. Tested unit and verified all working as designed with no water leaks. Repair completed."
We serviced a
LG WASHER
Model WM3570HVA
Near Austin, TX 78704
Matthew
Job Details: 03/15/2023
Arrived onsite for washer not draining. Upon arrival inspected unit. Ran diagnostics and found stored error code LE- locked rotor. Ran test and found unit not responding correctly. Tumble was staggered and intermittent. Spoke to SW and found unit may have motor warranty via LG direct. Customer will need Motor and possibly control components. Customer will contact manufacturer.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HW0
Near Austin, TX 78751
Matthew
Job Details: 03/15/2023
Arrived onsite for range not functioning. Upon arrival inspected unit. Found cooktop burners not sparking and display off. Checked voltage from source and was 0vac. Traced supply back to surge protector and found tripped. Reset supply and unit powered on. Tested unit at 350 degrees and unit bake function is working as well as all cooktop burners. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near New Braunfels, TX 78132
Andrey
Job Details: 03/15/2023
"Arrived on site to test unit for no ice production, tested unit found ice maker not responding to any diagnostics, ice box fan is running good and average ice box temp is at 4 degrees, replaced ice maker ice maker ran full diagnostics cycle and IM is filling with water, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204ESB00
Near Austin, TX 78738
Luis
Job Details: 03/15/2023
"Arrived on site for freezing in upper drawer compartment. Checked temp reading,temperature 10? in fresh food compartment,checked ui found some buttons unresponsive,checked white harness connections at both connections good,checked control diagnosed unit will need ui and control
We serviced a
JENN-AIR RANGE
Model JDRP436HM01
Near Leander, TX 78645
Gerry C
Job Details: 03/15/2023
"JDRP436HM01 Arrived to inspect burner ignition issue. I found the burners were very slow to ignite and after adjustment, all ignited within the first five arcs or less. Operational test good, no gas leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED8620HC1
Near Pflugerville, TX 78660
Wesley
Job Details: 03/15/2023
Arrived onsite and found unit requiring multiple cycles to run back to back to dry clothes. Found duct inefficient and sufficient evidence of clogging in the duct and at the duct outlet on the roof. Advised customer accordingly. Unit is otherwise operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Niederwald, TX 78640
Leonardo
Job Details: 03/15/2023
Arrived on site to test unit for light button not working. Test unit and found and control board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Braunfels, TX 78130
Andrey
Job Details: 03/15/2023
"Arrived on site to test unit for noise, activated all fans in diagnostics, compressor low and high rpms, was not able to replicate noise, pulled unit back and factory shipping tape flapping around showed customer what kind of noise this tape can make customer is sure that this is the noise that he heard, removed tape, noticed that FC has excessive gaps between liner and outer casing, sealed with silicone and advised customer to monitor, if noise returns to take recording and video and call us back, unit is running as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Killeen, TX 76542
Jonathan M
Job Details: 03/15/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the lower harness and control and tested unit. Unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Copperas Cove, TX 76522
Jonathan M
Job Details: 03/15/2023
Arrived on site for a dryer. That is not heating. Inspected unit and work area. Check voltage to unit and found proper voltage. Checked all heating components and found the element open. Replaced the element and tested the unit. Began to work and operate as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Fort Hood, TX 76544
Jonathan M
Job Details: 03/15/2023
Arrived on site for a dryer that is flashing an F2 E2 (HMI disconnected) error code. Inspected unit and work area. The customer advised that whenever he turns on his unit this error code pops up and will not allow him to start any cycles. Did verify proper voltage and polarity to the dryer. Checked all connections and found all connections for good. Found proper voltage going from the control to the user interface. Replaced the user interface assembly and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78702
Matthew
Job Details: 03/15/2023
"Arrived onsite to replace failed agitator, dispenser and suspension rods. Replaced parts and tested. Unit is now functioning properly. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JB3
Near Manor, TX 78653
Cliff
Job Details: 03/15/2023
Arrived on site to diagnose a range with nothing working. Found unit only recieving partial voltage from home. Electrical issue will need to be resolved for unit to work.
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Bastrop, TX 78602
Cliff
Job Details: 03/15/2023
Arrived on site to diagnose a washer that is not cycling properly. Found hot water turned off causing long fill errors. Advised customer on findings and that both hot and cold are required to be on for proper operation. No leaks were found at time of service and job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Austin, TX 78739
Luis
Job Details: 03/15/2023
"Arrived on site. Diagnosed a defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Smithville, TX 78957
Cliff
Job Details: 03/15/2023
Arrived on site to replace previously ordered parts for washer. Upon inspecting unit found broken wire at drain pump. Repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found at time of service. No parts were needed today.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Briarcliff, TX 78669
Luis
Job Details: 03/15/2023
"Arrived on site. Replaced door switch,harness,cover and ice box fan powered unit on fans powered on tested switch unit working as designed."
We serviced a
LG WASHER
Model WM3997HWA/01
Near Smithville, TX 78957
Cliff
Job Details: 03/15/2023
Arrived on site to diagnose a washer that is leaking. Found pump wasn't fully seated during previous repair. Reseated pump properly and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HPS04
Near Austin, TX 78738
Luis
Job Details: 03/15/2023
"Arrived on site. Found gap in middle of freezer door gasket remolded gasket checked seal good.adjusted doors,ran diagnostics on icemaker harvest passed ran fill test passed. Advised customer to let unit run if no ice in 48hrs to call back into office"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Smithville, TX 78957
Cliff
Job Details: 03/15/2023
Arrived on site to replace previously ordered parts for washer. Replaced rotor and shifter and tested unit. Found all is functioning properly at this time and no other parts were needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Bastrop, TX 78602
Cliff
Job Details: 03/15/2023
Arrived on site to diagnose a washer that is not cycling properly. Found drain line too far into standpipe causing water to siphon out of machine. Set line to proper position and all is working properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Georgetown, TX 78633
Gerry C
Job Details: 03/15/2023
"KRFC704FPS00 Arrived to instal previously diagnosed and ordered parts. I recovered the refrigerant and then removed and replaced the compressor, drier and service port. I vacuumed the system and then charged with refrigerant, after allowing the system to set and proving no leaks. I removed the failed gasket and installed the replacement. The unit started cooling as designed, no water connections to unit."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78744
Matthew
Job Details: 03/15/2023
Arrived onsite for range tripping breaker during baking cycle. Ran bake function and breaker tripped. Ran broil and did not trip. Ran diagnostics and isolated bake element. Element did energize and heat but upon canceling cycle it tripped. Replaced control and bake element. Ran test and still tripped. Called tech line for assistance. Spoke to BruceSR#7735894520. Made sure wiring was not grounded out. Ran amp test and never went above 15 amps. According to tech line unit is functioning as designed. Customer must contact builder or breaker manufacturer(D square) to resolve the issue. Customer will contact builder and monitor.
We serviced a
WHIRLPOOL WASHER
Model Mvw6230hw2
Near Leander, TX 78641
Maurice R
Job Details: 03/15/2023
Arrived onsite for washer not spinning. On inspection I found oil from the capacitors all over the pulley cover and the actuator. Tested the cap and it was bad. Installed a cap and actuator and tested the unit. Calibrated the washer and ran it In diagnostic mode. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near The Hills, TX 78738
Luis
Job Details: 03/15/2023
"Arrived on site. Diagnosed a defective compressor,replaced defective compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bastrop, TX 78602
Cliff
Job Details: 03/15/2023
Arrived on site to replace previously ordered parts for refrigerator. Replaced rc door and name badge. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS01
Near Austin, TX 78738
Kevin
Job Details: 03/15/2023
Arrived on site and inspected oven and found right side oven convection motor is noisy. Removed cover and found fan blade Is wobbly when it spins. Sent a short video to KB/service management. Replaced it and preheated oven to 375. Took another short video of fan running quietly. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Austin, TX 78738
Kevin
Job Details: 03/15/2023
"Arrived on site and found left front burner is slow to ignite. Removed burner calf and adjusted it until it light within five seconds and matches the right front burner. No further repair is needed at this time, job probably"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Austin, TX 78717
Maurice R
Job Details: 03/15/2023
"Arrived onsite for washer leaking. Found evidence on the floor where water had been. I gain access to the bottom of the unit I could see water spots on the back panel. I took the wash tub ring off and there was water spots on the left side of the back panel. Asked the customer what they were washing when the water leak happen. Sheets, comforter bulky items. They said that the washer would shake like crazy when they were washing bulky items. Told them to limit how much weight they put in the unit. I installed new suspenders in the unit. Told them to,let us know if the water keeps cooling out under normal loads."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM03
Near Cedar Park, TX 78613
Maurice R
Job Details: 03/15/2023
Arrived onsite for refrigerator not lighting. On inspection found the the light bulb was missing. Informed customer that WP does not cover light bulbs. No water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Cedar Park, TX 78613
Maurice R
Job Details: 03/15/2023
"Arrived on site for oven not heating. On inspection found the thermal fuse, temperature sensor and elements were good. Tested the voltage to the control board was good but when I called for bake no voltage to the elements. Changed out the control board and retested the unit. The oven is operating as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Round Rock, TX 78681
Paul
Job Details: 03/15/2023
Arrived onsite for a refrigerator that is set at 40 degrees and freezing product. On arrival the customer stated he set the RC temp at 42 and nothing else has froze and product is good and cold. I questioned the customer and found out that the reservoir has never frozen and they have been able to get water and ice with no issues. I tested the temp at 42 degrees and found it cycling between 40 and 44. The return vents are clear and the dampener is working. I found product pushed all the way back against the rear wall causing air flow issues. I went over loading with the customer and showed him where the dampener is located and the return air vents explaining not to block these. At this time all is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78757
Vincent
Job Details: 03/15/2023
Arrived on site to install parts previously ordered. Installed bucket and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.