We serviced a
WHIRLPOOL OVEN
Model KOST100ESS04
Near Austin, TX 78723
Kevin
Job Details: 03/17/2022
"Arrived on site and inspected oven and found damage due to aluminum foil used as a liner, took pictures. This cannot be repaired however Oven can still be used without any issue, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Austin, TX 78748
Kevin
Job Details: 03/17/2022
"Arrived on site and found saved error code for long fill, found hot water is off at source, after turning it on. Cold water flow into washer is weaker than hot water flow. Sent videos to KB/service management. All other functions in manual diagnostics work properly. Washer is noisy/squeaky at the beginning of the spin cycle but quiets down after a few seconds. Inspected gearcase assembly and did not see any issues. ; ordrng 1 W11038689 (Valves)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2655PF
Near Buda, TX 78610
Kevin
Job Details: 03/17/2022
"Arrived on site and replace clear water line in freezer door and panel assembly. After replacement found leak is Between refrigerator liner and is spraying the compressor area. Inspected compressor area and took pictures. Found model and serial number has been removed. Discussed this with customer and found it was due to this fridge being claimed as unrepairable but resold through a used appliance retailer. no further repairs should be attempted on this refrigerator, Job complete"
We serviced a
SAMSUNG DRYER
Model DV45H7000EW
Near Mustang Ridge, TX 78610
Kevin
Job Details: 03/17/2022
"Arrived on site Inspected dryer and found it is not heating, disassembled dryer and found heating element has failed, took one picture. after replacement his dryer is heating normally, airflow meter is showing good airflow but this is a whirlpool airflow meter not a Samsung one, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Cedar Park, TX 78613
Kimo
Job Details: 03/17/2022
Arrived onsite for refrigerator not cooling. Upon inspection I found that the evap had frozen over. I tested the defrost heater and found it showing open. I am ordering 1x defrost heater and returning with thermistor.office to reschedule when we have part ; ordrng 1 W11546610 (Defrost heater.)
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Cedar Park, TX 78613
Kimo
Job Details: 03/17/2022
Arrived onsite for MW making noise when in use. Upon inspection I found that the noise is coming from the turntable motor. I quoted customer for motor R/R . I am ordering 1x turntable motor and rescheduled for 03/24/22.; ordrng 1 WPW10466420 (Turntable motor)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8979SFZ2
Near Leander, TX 78641
Kimo
Job Details: 03/17/2022
Arrived onsite for dishwasher with upper rails broken. Upon inspection I found broken rails. I quoted customer for rail R/R labor only. Customer agreed and I installed new rails and tested unit and found unit operating as designed no leaks at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Leander, TX 78641
Kimo
Job Details: 03/17/2022
Arrived onsite for dryer making noise when in use. Upon inspection I found the blower wheel housing rattling. I adjusted housing and and tested unit and found that the rattle had gone. Customer confirmed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Kimo
Job Details: 03/17/2022
"Arrived onsite to install previously diagnosed pats. Upon inspection I found that the new control panel didnt come with the console. I am ordering 1x console, jumper harness just in case and returning with sent parts. Rescheduled for 03/23.22.; ordrng 1 W11028004 (Jumper harness) and 1 W11305293 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Leander, TX 78641
Kimo
Job Details: 03/17/2022
Arrived onsite for washer not going into spin and makes a screeching noise. Upon inspection I found that the splutch teeth had worn own and the belt was glazed. I replaced the sand tested unit and found unit operating as designed.job complete no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Liberty Hill, TX 78642
Kimo
Job Details: 03/17/2022
Arrived onsite for dishwasher not heating. Upon arrival I ran unit in diagnostics and found that the heater would not turn on. Upon further inspection I found that the heater element was showing open when tested at p4 4-3 connector at control. I installed new element and tested unit and found unit operating as designed. Job complete. No leaks.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Georgetown, TX 78628
Kimo
Job Details: 03/17/2022
"Arrived onsite for dryer not drying cloths. Upon inspection I found unit heating, upon further inspection I found that the unit had no air flow with the exhaust tube connected and good flow with it disconnected. I advised customer to have a vent cleaning company come out to check his vent on the house for any clogs and cleaned. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704EBS2
Near Austin, TX 78738
Leonardo
Job Details: 03/17/2022
Arrived on site to replace sump and motor element and valve. Replaced all parts test unit no leaks present. Job complete.
We serviced a
KITCHENAID OVEN
Model KEBS208SSS00
Near Austin, TX 78734
Leonardo
Job Details: 03/17/2022
Arrived on site to test unit for upper oven not getting to temp in time. Test unit and found broiler element broken. Ordering new broiler office to reschedule ; ordrng 1 WP9760774 (Broiler element)
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS3
Near Austin, TX 78738
Leonardo
Job Details: 03/17/2022
Arrived on site to test unit for lights being dim. Will return with control board. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78738
Leonardo
Job Details: 03/17/2022
Arrived on site to test unit for unit not draining. Test unit and found disposal still had plug in not allowing unit to drain. Removed plug test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 03/17/2022
Arrived on site to test unit for dispenser not opening. Found error 10-1 dispenser issue. Replaced dispenser test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GBS0
Near Austin, TX 78748
Leonardo
Job Details: 03/17/2022
Arrived on site to test unit for unit not cleaning dishes correctly. Test unit and found unit not getting hot water. Turned the water on at the sink and water hot at the sink but dishwasher not hot at all after filling 6 times. Water never got warm at all water temp at 78?. Also found feed tube broken on the top. Ordering new feed tube office to reschedule ; ordrng 1 WPW10340745 (Feed tube)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Buda, TX 78610
Leonardo
Job Details: 03/17/2022
Arrived on site to test unit for unit not staying on temp. Replaced igniter and sensor and module. Test unit and unit pre heated to 350 and holding. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Georgetown, TX 78633
Lou
Job Details: 03/17/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the main control and tested in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE DISHWASHER
Model GDT695SMJ5ES
Near Georgetown, TX 78633
Lou
Job Details: 03/17/2022
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I placed the unit in diagnostics and tested and found the drain pump humming, but not draining the water from the tub. Using my shop vac, I removed the water from the unit and removed and replaced the drain pump and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
LG WASHER
Model WM2450HRA
Near Georgetown, TX 78633
Lou
Job Details: 03/17/2022
"Arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics and tested. I found the drain pump not operating and the motor making a grumbling noise.I am ordering the drain pump and office to schedule return service. No water leaks observed during service."
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Georgetown, TX 78633
Lou
Job Details: 03/17/2022
"Arrived on site to inspect dryer error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found none. Customer advised that it was showing F6E1. I tested the unit and during testing, the display showed a message that the vents needed to be checked. I tested the units airflow with my vent test kit and two out of three tests failed. Using my borescope, I checked the vents and found that they do need to be cleaned (photo). I advised the customer of my findings and recommended they have their vents cleaned. No lint observed, within the unit, during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X18DW03
Near Georgetown, TX 78633
Lou
Job Details: 03/17/2022
"Arrived on site to inspect upright freezer noises. Upon further inspection, the customer provided a video of the noise which sounded like metal on metal vibration. Upon arrival, the unit was quiet. I tested temps and they were at 8 degrees. The compressor came on and the vibration noise started, just not as loud as what was sounding in the video. I pulled the unit out and adjusted the refrigerant lines at the back near the compressor and placed the unit back in its spot. Leveled the unit and monitored for approximately 20 mins. Customer was happy with the normal noise. No water connections to unit/dry, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Lou
Job Details: 03/17/2022
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the tub full of water. I pressed the start button for 3 seconds to turn the drain pump on and the unit drained as designed. I placed the unit in diagnostics showing error code F8E2 and cleared the code and continued with testing. The unit operated as designed. I tested two more times and it continued to operate as designed. I removed the drain pump and inspected/tested it and its good. I found the drain hose has a high loop under the sink and the hose is clear of debris.. Customer advised they have a water softener system. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
KITCHENAID COOKTOP
Model KGCU407VSS00
Near Georgetown, TX 78633
Lou
Job Details: 03/17/2022
"Arrived on site to inspect cooktop burners not working. Upon further inspection, the customer advised that the front right and back left burners dont ignite. I tested all burners and found the burner heads on the front right and left back burners were not seated correctly which was not allowing the ignitor to arc properly. I adjusted the burner heads and retested and the unit is operating as designed. I demonstrated how the burner heads should seat on the orifice holders. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID OVEN
Model KEBC247VSS02
Near Georgetown, TX 78633
Lou
Job Details: 03/17/2022
"Arrived on site to inspect wall oven control panel not responding. Upon further inspection, I found the display blank and the unit has power as I found the oven lights turn on when opening the door. I advised the customer that the issue is with the control panel (UI) and it is no longer available (discontinued).
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Georgetown, TX 78633
Lou
Job Details: 03/17/2022
"Arrived on site to inspect washer not draining. Upon further inspection, the customer turned the breaker back on and immediately, the drain pump came on. I placed the unit in diagnostics showing error code F3E1, F9E1, F8E1. Cleared the codes and the drain pump stopped. Once I began testing, the drain pump came back on and would not turn off. I cancelled testing and unplugged the unit then blew through the sensor tube and it appeared to be clear. Attempted testing again and it failed and the drain pump would not turn off. I removed the back cover and inspected the air trap and found it completely blocked/clogged with debris. Cleaned the air trap and the opening in the tub and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS03
Near Austin, TX 78738
Luis
Job Details: 03/17/2022
"Arrived on site for water dripping from dispenser. Found when sprinkler system is running water dripping from dispenser,ordering a new valve and spigot. ; ordrng 1 WP2305235 (Spigot)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FKS00
Near Austin, TX 78738
Luis
Job Details: 03/17/2022
"Arrived on site. Tested water to icemaker no water frozen line,customer has reverse osmosis doesnt need a filter,did install a filter,defrosted line tested water flow through line to icemaker passed. Informed customer if water line continues to freeze could be due to a void in the line channel causing tube to freeze.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FTS03
Near Austin, TX 78738
Luis
Job Details: 03/17/2022
"Arrived on site. Updated control kit on factory back order talked to management replaced cap and 2 relays on main control powered unit on,unit is no longer shutting itself on and off
We serviced a
KITCHENAID REFRIGERATOR
Model WRS973CIDM00
Near Austin, TX 78735
Luis
Job Details: 03/17/2022
"Arrived on site for no cool. Removed evaporator cover,found oil on evaporator tubing,found cap tube in heat exchanger heavily corroded,showed customer corrosion,slightly moved cap tube to further show customer and cap tube started letting out pressure. Unit is unrepairable due to leak location
We serviced a
AMANA REFRIGERATOR
Model ASI2575FRS00
Near Austin, TX 78747
Luis
Job Details: 03/17/2022
"Arrived on site for refrigerant leak. Replaced the freezer evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78730
Luis
Job Details: 03/17/2022
"Arrived on site for no lights in freezer and some in fresh food. Diagnosed defective led modules,replaced all leds in freezer series,power cycled unit all leds working as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NRXB2
Near Austin, TX 78731
Luis
Job Details: 03/17/2022
"Arrived on site for no ice. Removed cover found broken wires to grid cutter,loud noise,ran diagnostics weak water flow to reservoir diagnosed unit will need grid cutter and valve. Replaced grid cutter and valve,tested water flow good water flow,no leaks. Unit passed all diagnostic test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Austin, TX 78757
Luis
Job Details: 03/17/2022
Arrived on site. Replaced icemaker and fill tube heater ran icemaker test passed ran fill test passed.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near Manor, TX 78653
Matthew
Job Details: 03/17/2022
"Arrived onsite for right front burner issue. Upon inspection found right front burner failed, is sparking near receptical. Found that then switch is activated the burner goes straight to hot/ high heat. Will need right front burner and switch replaced. Contacted safety team and offered Concession #w122n11wpL1. Will order parts. Office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Matthew
Job Details: 03/17/2022
Arrived onsite for range leaking gas. Upon arrival customer notified me that unit was covered for LP. Found that conversion to regulator had not been made. Covered to LP however gas would leak immediately from regulator. Will need to order regulator and valve and set regulator to LP on arrival. Office to reschedule ; ordrng 1 WP98014893 (Valve) and 1 W11346659 (Regulator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Manor, TX 78653
Matthew
Job Details: 03/17/2022
Arrived onsite for damaged drawers. Customer received concession. Replaced large door bin. Will need to order crisper drawers. Office to reschedule. ; ordrng 2 W10860753 (Crisper drawer)s
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Manor, TX 78653
Matthew
Job Details: 03/17/2022
Arrived onsite for range cancel button not functioning. Upon arrival tested unit and found cancel button on control not functioning. All others seem to be fine. Reset unit but still did not function. Will need control replacement. Control was RWO. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Pflugerville, TX 78660
Matthew
Job Details: 03/17/2022
"Arrived onsite to replace previously diagnosed parts. Replaced sump and motor, lower rack, gasket and screen. Tested unit and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Matthew
Job Details: 03/17/2022
Arrived onsite to replace previously diagnosed parts. Replaced cam and belt. Tested unit in auto test and passed. Ran high spin speed test and passed without error. Unit is functioning properly and no noise at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Hutto, TX 78634
Matthew
Job Details: 03/17/2022
"Arrived onsite for microwave not heating. Upon inspection found high voltage issues. Needs magnetron, capacitor and diode. Replaced parts and tested. Also invited customer to test. All is functioning properly. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Pflugerville, TX 78660
Matthew
Job Details: 03/17/2022
Arrived onsite for range bottom not seated properly. Upon inspection found warped bottom. Replaced and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM2
Near Austin, TX 78721
Matthew
Job Details: 03/17/2022
Arrived on site for dishwasher leaking. Upon arrival found small puddle of water underneath unit. Cleaned water and tested. While testing found that unit had a very small drip coming from drain pump area. Removed pump and secured. Unit is no longer dripping. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near New Braunfels, TX 78130
Noah D
Job Details: 03/17/2022
"Arrived on site to inspect unit for not allowing heating due to a error code, upon inspection found the units main board shorted causing the issue. Replaced board and tested. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78130
Noah D
Job Details: 03/17/2022
"Arrived on site to inspect unit for not draining out larger items, upon inspection found the customer was using the normal load sizes with larger items which had caused some overload codes, cleared codes and found no issue. Instructed customer on proper use. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS
Near Seguin, TX 78155
Noah D
Job Details: 03/17/2022
"Arrived on site to inspect unit for leaking, upon inspection found the unit leaking from front heater holder attached to tub. Replaced tub and moved over all hardware, everything moved over normally and didnt leak. All functions worked normally. Customer will still need to have drain pipe positioning fixed by plumber. Complete"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near San Marcos, TX 78666
Noah D
Job Details: 03/17/2022
"Arrived on site to inspect unit for not heating, upon inspection found the units igniter was not getting hot enough to let out the gas. Replaced ignitor and unit worked normally. Complete"
We serviced a
GE WASHER
Model PFWS4600L0WW
Near Kyle, TX 78640
Noah D
Job Details: 03/17/2022
"Arrived on site to inspect unit for not starting and clicking on and off. Upon inspection found the units outlet was not wired correctly, instructed customer to get electrician to rewired unit. Tested on another outlet and it worked normally. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25CQXFB02
Near Kyle, TX 78640
Noah D
Job Details: 03/17/2022
"Arrived on site to inspect unit for not cooling consistently. Upon inspection found the condenser coils covered in dust and some airflow blockages, instructed customer on proper load and cleaning of condensers. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Kyle, TX 78640
Noah D
Job Details: 03/17/2022
"Arrived on site to inspect unit for not heating the upper elements, upon inspection found no burnt wires and a outlet that only was outputting 120v. Customer must have electrician fix outlet. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near New Braunfels, TX 78132
Andrey
Job Details: 03/17/2022
"Arrived on site to test unit for loud grinding noise, tested unit found clutch not disengaging slider all the way causing rotor to grind on the slider teeth, will need rotor, slider, clutch and possibly gear case with wash plate, to fix issue, Office to get authorization and reschedule; ordrng 1 W10775188 (Wash plate) and 1 W11393685 (Gear case) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10754161 (Rotor)"
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/17/2022
Ive done site for washer not allowing to live the lock and function to cycles. Upon arrival confirmed complaint and after further testing I found an F5E1 Lid lock failure. After further testing I found a voltage issue with ACU not sending correct power 100% of the time and hitting lidlock with high voltage spikes randomly.. Document an issue with whirlpools online technical support Sr# 7733177770.Parts needed for repairs W11400681 and w10861642. Call complete ; ordrng 1 W11400681 (Acu)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Braunfels, TX 78132
Andrey
Job Details: 03/17/2022
"Arrived on site to test unit for grinding noise, customer stated that there 15 year old washed better then this unit, unit not getting enough water, and shake a lot, explained to customer how units function today and that they dont design them like before, explained all operational procedures for this unit, advised customer on how to load clothes properly to prevent excessive shaking, put unit through diagnostics cycle, all components are running great, no unusual noise detected, unit he is leveled perfectly, unit is running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ00
Near Killeen, TX 76549
Tyler
Job Details: 03/17/2022
Arrived on site for freezer LED not functioning as designed. Upon arrival confirm complaint and after further testing found that the upper LEDs in a circuit or a functioning within manufacture specs and the fault of the lights not working correctly was due to the freezer LED failing under SP W11460554B - Special Project S191AQ. At time of diagnosis I was unable to safely remove the freezer LED without causing irreversible damage to the liner/insolation due to the insulation foam completely in casing the entire led in place. Called whirlpool techline and spoke with Bruce and Andy Sr#7733210610. After following all tricks to try and remove the light safely found that unit could not be safely removed and replaced with a new LED module and techline deem unit non-repairable due to the circumstances regarding the insulation and I was instructed to update the customer and have them contact whirlpool as soon as possible in order to figure out how to resolve the issue. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near New Braunfels, TX 78132
Andrey
Job Details: 03/17/2022
"Arrived on site to test unit for no ice, customer stated that the ice maker is running good now, but the FC door has a gasket issue, tested unit found that when the door was assembled and filled with insulation bulging out in the side center fc door, every time the door is closing it rub against RC door making squeaking sound the door will need to be replaced to fix issue, office to reschedule ; ordrng 1 LW11026363 (FC door)"
We serviced a
GE REFRIGERATOR
Model GSL25JFTFBS
Near Killeen, TX 76542
Tyler
Job Details: 03/17/2022
Arrived on site for refrigerator needing to see diagnose main control defrost heater and defrost thermostat. iPhone arrival install required parts and then reassembled and tested the unit and found unit fully functioning as designed and I instructed the customer to give the unit 24 hours to stabilize temps. Customer also stated on second visit that they were noticing issues with the way the ice dispenser was dispensing crushed and cubed ice upon further inspection I found that the dispenser flap inside of the ice bucket was broken causing unit not to crush ice when needed I did in store customer did this time we would need a new dispatch sent over from American home shield before any parts could be authorized in ordered. If authorization from American home shield is acquired the following part will need to be ordered to repair the ice bucket assembly WR17X23255. Call complete ; ordrng 1 WR17X23255 (Ice bucket) and 1 Cnote (Do not order any additional parts unless a new authorization ticket is given for ice bucket repair)
We serviced a
MAYTAG MICROWAVE
Model MMV4206FZ5
Near New Braunfels, TX 78132
Andrey
Job Details: 03/17/2022
"Arrived on site to test unit for catching fire, customer stated that she put a potato on auto bake like she alway does, but this time it did not turn off, catching fire, tested unit found humidity sensor has gone bad and did not sense correctly, and the wave guide cover has melted due to potato fire, called safety to report my findings, customer does not want to repair unit due to what happened and she will always worry even after the repair, advised customer to buy new unit for peace of mind, job complete ; ordrng 1 W10557536 (Humidity sensor)"
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Killeen, TX 76542
Tyler
Job Details: 03/17/2022
"Arrived on site for dryer taking three or more cycles to dry clothes. Upon arrival confirmed issue and after further inspection found a vent hose was slightly changed by dryer. After using the vent test kit I found that airflow through the house was OK and then disassembled the unit for further inspection. I then found that the thermal fuse that goes to the probe sensors inside the drum were shorted out causing unit not to sense correct temperatures and moisture inside of dryer. Reschedule customer for March 24 of 2022 on a Thursday to complete repairs with a new main control, two sensor probes, and the sensor harness.; ordrng 1 WPW10298258 (Sensor) and 2 WP3387223 (Sensor probes)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Canyon Lake, TX 78133
Andrey
Job Details: 03/17/2022
"Arrived on site to test unit for ice maker, customer stated that he has extended warranty, advised customer to call extended warranty and schedule repair,
We serviced a
GE REFRIGERATOR
Model GSH25ISXBSS
Near Killeen, TX 76542
Tyler
Job Details: 03/17/2022
Arrived on site for GE side-by-side fridge not dispensing water. Upon arrival confirm complaint and found unit had been making ice just fine and after further testing found that water was getting to the door itself but the insulation in the door is starting to fill causing the waterline to freeze over. At this time the only way to guarantee a reliable and safe repair is to order a brand new freezer door that is currently showing out of stock. Will need office to reach out to American home shield for further authorization for replacing the left side freezer door. Office to reschedule if authorization is aquired. WR78X11096 for new door (stainless); ordrng 1 WR78X11096 (Freezer door stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Braunfels, TX 78132
Andrey
Job Details: 03/17/2022
"Arrived on site to test unit for doors not leveled, attempted to level, found that floors are not even will order shims and return office to reschedule ; ordrng 2 4387828A (Shims)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killeen, TX 76542
Tyler
Job Details: 03/17/2022
Arrived on site for washer not rinsing correctly. Upon arrival customer stated that the fabric softener was being left in the machine and spread around and not being properly dissolved. Upon further inspection found no errors in diagnostics and found no failures with the agitation or spin cycles and also found no issues with the inlet valves a drain. after further investigation I found the cause was due to the owners manual the customer was given not being properly updated with the using care guide information required for the machine when using the rinse cycle and fabric softener. I took a photo in SD of the instructions for using the fabric softener settings and instructed customer on best use and conformance of methods to get the most out of the fabric softener itself and how to resolve the issue also referred customer to use the model number from the machine to download the newest updated use and care guide from whirlpools website. Unit functioning as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near New Braunfels, TX 78130
Andrey
Job Details: 03/17/2022
"Arrived on site to test unit for no ice no water, tested unit found valve is activating, checked for water and there is no incoming water at wall connection, advised customer to call contractor to resolve this issue, job complete"
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Harker Heights, TX 76548
Tyler
Job Details: 03/17/2022
"Arrived on site for microwave tripping breaker. Upon arrival confirm complaint after further testing found that the door switches are failing and stuck due to being internally fuse together. After trying to replace the door switches I found that because of the door switches failing was due to the hinges on the door starting the band causing door to Sagun place and activate switches when unit was immediately plugged in. At this time due to hinges(NLA) failing, unit cant be repaired. Call complete"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near New Braunfels, TX 78130
Andrey
Job Details: 03/17/2022
"Arrived on site to replace previously diagnosed rotor, clutch and slider, replaced parts, tested unit unit now running as designed,
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Harker Heights, TX 76548
Tyler
Job Details: 03/17/2022
"Arrived on site for washer banging around. Upon arrival confirm complaint and have to further inspection found an F0 E five error code indicating and off-balance load after further testing I found that the back right suspension rod was starting to fail and also found that the drainpump was ohming at 19.2 ohms after not being used for multiple days in a row and after running a drain pump test and diagnostics the om resistance jump to 21.8 ohms and according to the manufacturer specs it should be between 12 and 15 ohms. Also found amp draw to drain pump fluctuating between 3.03 and 4 A. ordrng 1 W10876600 (Drain motor)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near New Braunfels, TX 78130
Andrey
Job Details: 03/17/2022
"Arrived on site to test unit for F8E0 error, removed unit and set it on the floor with contractor present, pre heated unit to 350, as soon it reached temp, got a F8E0 error code, previous technicians assumed that the issue was installation due to all parts Associated with this error has been replaced, called tech line and presented all my findings, after troubleshooting with tech line unit further, noticed that unit cooling fan is not receiving proper voltage, since the control has been replaced they could not authorize replacement again without engineering approval, all findings were submitted to engineering and they will contact office on how to proceed with this unit provided Sr#7733202772, unit is still not operational, office to follow up ; O-emld tckt"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2652KGW
Near Temple, TX 76502
Tyler
Job Details: 03/17/2022
Arrived on site to install previously diagnosed Audramotor assembly parts. Upon arrival installed all required parts after removing the remaining ice sitting behind the auger assembly then reassembled and tested the unit and found unit could fill icemaker dispense water and dispense ice as designed and instructed customer to give unit at least 24 hours to fill bucket back up completely. Call complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kyle, TX 78640
Tyler L
Job Details: 03/17/2022
Arrived on site for complaints of drum not turning. Found broken belt. Installed new belt from repair kit. Tested unit and is now spinning properly. Verified heat function as well. No issues at this time. Job complete.; ordrng 1 341241
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHW0
Near Austin, TX 78745
Tyler L
Job Details: 03/17/2022
"Arrived on site for complaints of no drain. Found door will not stay latched. Found plastic pieces in the drain pump. Found drain hoses blocked, took picture. Will need new drain hoses and door latch, and likely a new drain pump as well. Quoted customer for complete repair and they accepted. Dishwasher not functional at the moment, due to the door not staying closed. Will install all new parts at once. No water leaks detected, office to reschedule. ; ordrng 1 WPW10653840 (Latch)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Lakeway, TX 78734
Brandon
Job Details: 03/17/2022
"Arrived on site for customer complaint of unit not heating, found power supply issue, informed customer and collected service
We serviced a
SAMSUNG RANGE
Model FX510BGS/XAA
Near Austin, TX 78745
Tyler L
Job Details: 03/17/2022
"Arrived on site for complaints of yellow flames. Found all burners producing yellow flame, some worse than others. Confirmed no humidifier is being used. Cleaned burners and orifices and tested. All burners now solid blue with just a small amount of yellow, sent video to service management. Advised customer these are impurities in the line that will burn off naturally. No gas leak detected, job complete.
We serviced a
WHIRLPOOL OVEN
Model RBS275PRS00
Near Spicewood, TX 78669
Brandon
Job Details: 03/17/2022
"Arrived on site for customer complaint of oven door handle loose, I found 2 screws loose that hold the handle and bracket in place, I tightened screws, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Austin, TX 78745
Tyler L
Job Details: 03/17/2022
"Arrived on site for complaints of no cool. Found RC at room temp, FC is cooling good. Ran tests 1-7 and found an open bimetal and the heater never energized. All other checks good. Ran force defrost and same result. Will need new heater, bimetal, and control to complete repair. Homeowner or maintenance will need to perform a natural defrost. The unit will need to be unplugged for at least 24 hours prior to follow up visit. No water leaks detected, office to reschedule.; ordrng 1 WP12729123 (Heater) and 1 W11260592 (Harness with bimetal)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GWH0
Near Spicewood, TX 78669
Brandon
Job Details: 03/17/2022
"Arrived on site for customer complaint of unit not draining, found glass inside drain pump, I removed glass, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78745
Tyler L
Job Details: 03/17/2022
"Arrived on site for complaints of error code. Found F9E1 long drain and F0E2 over suds error codes. Found unit stacked with dryer. Ran factory diagnostics quick test 12 and unit passed all component tests. Unit is draining strong. Verified the drain hose is at the proper height. Ran a normal cycle and monitored, and after 10 minutes the cycle stopped and gave an SD suds code. After 3-5 minutes the cycle continued, with the SD still displayed. Inspected pressure hose and found it partially restricted. Cleaned it out and cleaned out the trap as best I could. Trap on this model molded onto the tub. Ran normal quick cycle again and it completed with no issues. Unit functioning as designed. Advised maintenance to run at least 2 clean cycles with washer cleaner. No water leaks detected, job complete.Maintenance supervisor 5125170815 - Colton."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near Spicewood, TX 78669
Brandon
Job Details: 03/17/2022
"Arrived on site for customer complaint of unit not draining, found clog in drain line by disposal, I removed clog, and ran drain pump, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78744
Tyler L
Job Details: 03/17/2022
"Arrived on site for complaints of dishes not getting clean. Ran service test and found unit not going into wash. Installed new sump and motor assembly. Tested unit and it is now washing properly. No water leaks detected, job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Spicewood, TX 78669
Brandon
Job Details: 03/17/2022
"Arrived on site for customer complaint of burners not simmering, I adjusted all burner valves, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78744
Tyler L
Job Details: 03/17/2022
"Arrived on site for complaints of no power. Found burned white wire at the junction box, took picture. Stripped wire back and cut off the damaged wire. Reconnected and power was restored. Ran test and unit functioning as designed. Customer concerned about the safety of the existing cord. She is good with it being a temporary fix, but would like a new cord. Advised customer that they will be responsible for the cost of the cord and they accepted. No water leaks detected, office to reschedule.; ordrng 1 W11365011 (Cord)"
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Austin, TX 78738
Brandon
Job Details: 03/17/2022
"Arrived on site to replace failed control, after replacing, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78744
Tyler L
Job Details: 03/17/2022
"Arrived on site for complaints of unit tripping breaker. Customer stated it has happened four times in the past month. Found proper voltage and polarization at the wall and the block. Found wires at terminal block slightly loose, tightened them down. Tested voltage with unit running and found no issues. Advised customer to have outlet and breaker box inspected and corrected by an electrician. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Austin, TX 78737
Brandon
Job Details: 03/17/2022
"Arrived on site for customer complaint of unit not working, found customer had washed a bathroom rug and the rubber backing deteriorated and was in between the inner and outer tubs, as well as in all drain pump and hoses. We would have had to replace inner and outer tub assembly, and drain pump, as well as clear all drain lines and air trap, the unit was also stacked. After speaking with customer about the repair, the cost of the repair would be more then they paid for the washer. Customer will get a new unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Driftwood, TX 78619
Brandon
Job Details: 03/17/2022
"Arrived on site for customer complaint of unit freezing items in deli drawer as well as ice build up on back wall of RC. Found defrost issues, I replaced kit with evaporator thermistor and control, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FB2
Near Wimberley, TX 78676
Brandon
Job Details: 03/17/2022
"Arrived on site for customer complaint of oven and cooktop not turning on, found power cord partially disconnected. I plugged in power cord and zip tied it to ensure problem doesnt happen again
We serviced a
WHIRLPOOL FREEZER
Model EV150NXWN03
Near Pflugerville, TX 78660
Wesley
Job Details: 03/17/2022
Arrived onsite and diagnosed screeching noise as coming from the evap fan motor. Advised customer that part is showing as discontinued. Advised customer on findings and advised that we would be able to install a fan they sourced for themselves but that we could not warranty a fan as an OEM fan is not available.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Round Rock, TX 78665
Wesley
Job Details: 03/17/2022
"Arrived onsite and found failed heating function. Found hi voltage buzzing. Replaced mag, cap and diode. Unit is now operating as designed. All checks good. Advised customer on repair."
We serviced a
MAYTAG WASHER
Model MHWC7500YW0
Near Georgetown, TX 78628
Wesley
Job Details: 03/17/2022
Arrived onsite for washer having trouble balancing loads. Calibrated and ran a diagnostics test. All checks good. Advised customer on design of unit and how to manually adjust a load for better spin/drain performance on sheets and towels. Unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Georgetown, TX 78628
Cliff
Job Details: 03/17/2022
Arrived on site to diagnose a washer that is not cycling properly. Found broken wire near drain pump and repaired wiring. Tested unit and found all is functioning properly at this time. Unit was not installed at time of service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PLTS3
Near Georgetown, TX 78628
Wesley
Job Details: 03/17/2022
Arrived onsite and diagnosed icemaker with failed valve never fully opening to stream and never fully shutting causing constant overflow of the reservoir and improper production. Also cleared dander off of the condenser coils. Completed repair and verified proper function. Unit is now operating as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Liberty Hill, TX 78642
Cliff
Job Details: 03/17/2022
Arrived on site to diagnose a cooktop with red flames. Found large humidifier in kitchen and advised customer that humidifiers add excess oxygen molecules to the air and change the fuel to oxygen ratio. This causes improper burning of the fuel and red flames. No further repairs needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Georgetown, TX 78628
Wesley
Job Details: 03/17/2022
Arrived onsite for repeated freezer evap frosting over. Tested heater found good and in range. found unit evap freezing up due to failed bimetal. . Replaced harness and advised customer on defrosting unit to restore function. Charged in full.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Burnet, TX 78611
Cliff
Job Details: 03/17/2022
Arrived on site to diagnose an ice machine that is making unusual noise. Found circ pump running dry and it has damaged pump. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Georgetown, TX 78628
Wesley
Job Details: 03/17/2022
Arrived onsite and repaired unit by replacing LED and icemaker. Unit is now operating as designed.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Burnet, TX 78611
Cliff
Job Details: 03/17/2022
Arrived on site to diagnose a dryer that is making unusual noise. Found blower wheel cracked and replaced it. Tested unit and found all is functioning properly at this time
We serviced a
SAMSUNG RANGE
Model NE59J7630SS/AA
Near Georgetown, TX 78628
Wesley
Job Details: 03/17/2022
Arrived onsite and replaced the right front infinite switch.
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS02
Near Leander, TX 78641
Wesley
Job Details: 03/16/2022
Arrived onsite for console unresponsive. Found loose clip harness connection possibly causing poor communication issue. Repaired wiring and reset unit. Also advised customer that WiFi could be connected to unit so the software can update as needed. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Round Rock, TX 78681
Wesley
Job Details: 03/16/2022
Arrived onsite and tested dryer for not heating. Found shorted element. All checks good. Unit is now operating as designed. Advised customer on having duct cleaned to prevent poor airflow and overheating of components.