Service History 207 - Appliance Express

We serviced a

KITCHENAID RANGE

Model KFDC506JMH01

Near Austin, TX 78756

Kimo

Job Details: 02/07/2024

Arrived onsite for a range with a cracked grate D. Upon arrival I found this to be true (see photos) and I replaced it and tested the unit and found unit operating as designed

We serviced a

JENN-AIR OVEN

Model JJW2430LL00

Near New Braunfels, TX 78133

Andrew

Job Details: 02/07/2024

"Arrived on site to test uni for not heating properly. Customer stated when unit chimes for preheat done, hanging thermometer temps are not consistent with oven readings. Tested unit to 350, 400 and 425. Temps are correct and oven sensor reading correct. Advised customer against the use of hanging thermometers as they give inaccurate readings due to temp fluctuations as stated in owners manual. Unit is working as designed. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Georgetown, TX 78628

Miguel

Job Details: 02/07/2024

"Arrived on site for softener not being dispenser. Ran diagnostics and found no errors. Confirmed water valves are working properly, removed and replaced drawer, verified operation. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78747

Scott

Job Details: 02/07/2024

"Arrived on site for dryer not starting . No error codes found . Heard relays clicking loudly on control . Getting voltage to control ,no voltage to motor . Replaced conrtol . Unit is operating normally. Job completed"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Andice, TX 78628

Wesley

Job Details: 02/07/2024

Arrived onsite for microwave not cooking the flat bread thoroughly as quickly as previously owned microwave. Tested and evaluated function and determined unit is operating within design specifications. All checks good. Advised customer on design.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Dripping Springs, TX 78620

Andrey

Job Details: 02/07/2024

"Arrived on site to test unit for not turning on, customer stated DW powers on but does not advance through the cycle. Tested unit found F7E2 error codewash motor failure. Replaced motor assembly and tested unit. No error codes detected, no leaks detected, unit is running as designed, job complete."

We serviced a

UNKNOWN COMPACTOR

Model KUCS03FTPA0

Near Austin, TX 78738

Leonardo

Job Details: 02/07/2024

Arrived on site to test unit for unit not working correctly. Test unit and found door latch was not on correctly not letting unit close correctly. Secured latch test unit and unit test good job complete.

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Austin, TX 78737

Andrey

Job Details: 02/07/2024

"Arrived on site to test unit for oven not turning off. Customer stated that it will preheat and run at set temperature but when they try to turn it off the element would continue heating. Preheated unit to 300? and turned unit off, watched unit cool off to room temps with no issues. Called safety to document my findings. Unit is running as designed, job complete."

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Austin, TX 78702

Matthew

Job Details: 02/07/2024

Arrived on site to replace faulty control board. Replaced and tested. Did find that unit is having oversights issues as well. Notified customer about detergent use. Excess suds can also cause the drain pump to run for an extended period of time. Recommended flushing out the excess sides as well as running a clean washer cycle. Job complete.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Horseshoe Bay, TX 78657

Lou

Job Details: 02/07/2024

"Arrived on site to inspect washer not spinning. Upon further inspection, I found the lid strike and lid latch damaged. Removed and replaced the strike and latch and tested the unit. I found the unit lid would not lock. I tested the control and found the TR2 relay burnt (photo). I removed and replaced the control and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Liberty Hill, TX 78642

Gerry C

Job Details: 02/07/2024

WDT710PAHZ1 Arrived to inspect error and non-operation. I found the control and UI will need to both be replaced and am ordering the housing to prevent moisture incursion into the controls. No leaks observed during service. ; ordrng 1 W11402115 (UI) and 1 W11116422 (Panel-CNTRL)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hutto, TX 78634

Maurice R

Job Details: 02/07/2024

"Arrived onsite for dishwasher leaking. On inspection found the spray arm setting on the pump screen that popped up. I locked the screen in to place. There is a good chance that the arm was stuck in 1 position and spraying water on to the door. I pulled door panel to look in see if water was running down the inside of the door, there was no water marks on the door. When I was taking the door panel off the unit the door latch holder just crumbled into pieces. Ordering a ui panel, then in the door would not stay up so ordering friction sleeves. Office to reschedule when door panel arrives. The door has rust all long the bottom.; ordrng 1 W11613564 (Ui panel) and 1 W11613486 (Door panel) and 2 WP8268961 (Friction sleeves)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Andice, TX 78628

Miguel

Job Details: 02/07/2024

Arrived onsite for dishwasher noisy. Water was off. Turned on and Ran diagnostics . All components working properly. Normal noise. Found unit is loud because the front insulation and panels are missing. New build. Empty house. Office will schedule. ; ordrng 1 W11545318 (Panel) and 1 W11573704 (Shield) and 1 W11579528 (Toe panel) and 2 W11551775 (Screw)s and 1 W11573700 (Sheild)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near New Braunfels, TX 78132

Andrew

Job Details: 02/07/2024

Arrived on site to test unit for not washing and drying properly. Found error f1e1(acu failure). Replaced control and completed diagnostics with no issues. No leaks detected. Job complete.

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Liberty Hill, TX 78642

Miguel

Job Details: 02/07/2024

"Arrived on site for washer not spinning, clothes still wet. Customer had blanket still wet on washer. Advised customer on proper set up for blankets, ran diagnostics and all components passed. Found f0e9. Replaced drain pump as precaution. Verified operation. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM03

Near New Braunfels, TX 78132

Andrew

Job Details: 02/07/2024

Arrived on site and replaced compressor and precooler. Charged system to 140psi with nitrogen and used bubble solution to test for any leaks at all potential leak points. Found no signs of any leaks. Vacuumed system and charged to specs with 5.5oz or r134a. Unit now working as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Del Valle, TX 78617

Matthew

Job Details: 02/07/2024

Arrived on site for unit not dispensing water and not making ice. Upon arrival inspected unit and found frozen water reservoir tank. Inspected and found gaps between tower and Styrofoam insulation causing reservoir to freeze. Used sealer to fill the gaps between the insulation and thawed line. Ran dispenser test and icemaker failed test and unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Austin, TX 78737

Andrey

Job Details: 02/07/2024

"Arrived on site to install previously diagnosed ice door and UI control kit. Installed parts and test unit, unit is now running as designed, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near New Braunfels, TX 78130

Andrew

Job Details: 02/07/2024

Arrived on site to test unit for LF and RF burners not heating properly. Found infinite switches were not turning burners on. Found when set to high and then adjusting they would turn on momentarily but not cycle. Replaced faulty infinite switches. Unit now working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near McGregor, TX 76657

Jonathan M

Job Details: 02/07/2024

"Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. I ran the unit three diagnostics and found an F7 E3 (basket engaged during agitation) error code. I tested the unit and confirmed that the shifter was not completely shifting the cam all the way into agitation. I went ahead and replaced the actuator, cam, and belt and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS42NMX00

Near Austin, TX 78738

Luis

Job Details: 02/07/2024

Arrived on site. Diagnosed defective bottom grilles replaced grilles ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78735

Joe Z

Job Details: 02/07/2024

"Arrived on site for tripping breaker, upon arrival, ran diagnostics and there are no saved error codes. Test polarity and is good. Unit is plugged into dedicated circuit and on a Seimens AFCI breaker. test unit by running 2 drain and spin cycles and 2 complete quick cycles and cannot duplicates tripping breaker. Customer states that it is intermittent but has been happening more often. Customer has operated unit on a different circuit and unit operates correctly. Cannot get unit to duplicate issues. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Austin, TX 78750

Paul

Job Details: 02/07/2024

"Arrived onsite for a refrigerator that still has not made ice. I found the icemaker turned off when I arrived and the customer stated they havent messed with the photo eye. I ran all the test. The icemaker had no error codes, the unit would go thru a harvest and it filled this time. The ice fan and bin thermistor checks good. I did find one connector not fully seated and fixed that. I can find no reason the unit wasnt making ice other than it was in the off position. I will check back in with the customer later today. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Leander, TX 78641

Miguel

Job Details: 02/07/2024

"Arrived on site for dishwasher door falling. Found door was working as designed, removed from counter, replaced friction pads as precaution, verified operation. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Georgetown, TX 78626

Gerry C

Job Details: 02/07/2024

"WTW4855HW3 Arrived to install previously diagnosed and ordered parts. I moved and replaced the basket and suspension, recalibrated and tested. The unit operated as designed, no leaks observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Austin, TX 78723

Kimo

Job Details: 02/07/2024

Arrived onsite for a DW that is leaking. Upon inspection I doubt that the water inlet valve cracked. I replaced it and found that the leaks was gone. I did notice that the DW door would not close properly but I couldnt correct it without causing damage to the Surrounding cabinet. I advised the customer to have someone come out and adjust the cabinet/DW to have full function of the unit

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Austin, TX 78717

Miguel

Job Details: 02/07/2024

"Arrived on site for microwave not working, found relay would not close, showing f1e6. Replaced control and magnetron, unit ran for about 30 seconds then showed f1e6 again, Will need inverter. Office will call to schedule, ; ordrng 1 W10217711 (Inverter)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Austin, TX 78702

Kimo

Job Details: 02/07/2024

Arrived onsite for a DW that is leaking form the bottom. Upon arrival I ran the unit and monitored the unit and found that the was a small leaking at the inlet valve I tightened up the fitting and continued to run the unit and found unit operating as designed

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Temple, TX 76502

Tyler

Job Details: 02/07/2024

Arrived on site for refrigerator not coo.inf. Upon arrival found y split on uv drier had cracked and leaking dye out. Replaced drier and pulled vac. Recharged system with 56g of r600 and found no signs of new leaks or dye. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US0HB01

Near Leander, TX 78641

Wesley

Job Details: 02/07/2024

Arrived onsite and found unit operating with failed connection at the switch to the left rear burner. Gained access to and corrected wiring dislodged during factory assembly. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Granite Shoals, TX 78654

Lou

Job Details: 02/07/2024

"Arrived on site to inspect upright freezer no cool. I removed the evap cover and inspected the frost pattern and there was none. Frost was built up at the cap tube. Per previous techs diagnosis, I evacuated the system and heated the cap tube at the evaporator and removed the cap tube. I cleared the system using Nitrogen and then re-brazed the cap tube to the evaporator and removed and replaced the UV dye drier and performed a push pull test and found the suction/push good. I vacuumed the system for 25-30 mins and then installed 50g of R600 refrigerant and tested the unit. I found the frost pattern good on the evaporator and the unit beginning to cool. I reassembled the evap cover and the back cover and advised the customer of my findings and repairs. No water connections to the unit, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Georgetown, TX 78633

Sterling

Job Details: 02/07/2024

On arrival verified complaint f9e1 and no drain. Found drain pump is no longer pumping and just hums. Replaced the drain pump and checked for leaks no leaks. Ran diag test and unit now drains. All OperTional tests are good. Job complete no leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Leander, TX 78641

Wesley

Job Details: 02/07/2024

"Arrived onsite and found capacitor dislodged and wiring damaged. Replaced capacitor and Ordering wiring harness, shield and belt and cam to complete repairs. ; ordrng 1 W11448788 (Lower harness) and 1 W10721967 (Cam) and 1 WPW10427633 (Shield) and 1 W11239857 (Belt)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Buda, TX 78610

Joe Z

Job Details: 02/07/2024

"Arrived on site for unit not powering on, upon arrival,test polarity and is good. Test fuse and heating circuit and all components passed. Replaced push to start switch and timer and same issue. Techline is not available after hours. Ordering motor and harness. Office to reschedule ; ordrng 1 WPW10450286 (Harness) and 1 279827 (Motor)"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near New Braunfels, TX 78132

Andrew

Job Details: 02/07/2024

Arrived on site to test unit for not starting. Found belt was broken. Replaced belt( 661570V ) from truck stock. Unit now working as designed. Advised customer to ventilation leading to exterior cleared. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Bastrop, TX 78602

Matthew

Job Details: 02/07/2024

Arrived on site for sealed system repair. Replaced compressor. Pulled vacuum and charge per spec . Ran unit and unit is functioning properly. Notified customer to give at least 24 hours to equalize temperatures. Job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78722

Scott

Job Details: 02/07/2024

Arrived on site for leaking washer . Ran diagnostics. Couldnt duplicate leaksing . Did fill washer 3/4 full. While draining the drain stand kept fill to over flow . Took multiple starts and stops to drain washer . Any leakage is due to poor draining . Advised landlord that plumbing is to blame . Job complete

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Austin, TX 78748

Leonardo

Job Details: 02/07/2024

Arrived on site to test unit for oven not igniting. Test unit and found bad board. Replaced board test unit and glow igniter not getting hot enough to open valve. Will order new igniter. ; ordrng 1 W11176464 (Igniter)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Spicewood, TX 78669

Luis

Job Details: 02/07/2024

Arrived on site. Replaced defective paddles and springs tested dispenser operation unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Marble Falls, TX 78654

Lou

Job Details: 02/07/2024

"Arrived on site to inspect washer that wont stop filling. Upon further inspection, the customer advised that the washer would not stop filling and they had to run a drain and spin cycle to get it to drain and the water continued to fill. Customer advised that they turned the water off and unplugged it. I plugged the unit in and turned the water back on and placed the unit in diagnostics showing no error codes. I continued with testing and the units hot water valve failed. I removed and replaced the valve and calibrated the unit and tested and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Temple, TX 76504

Tyler

Job Details: 02/07/2024

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice maker getting proper power but not rotating into a harvest cycle. Replaced ice maker and tested unit. Found no leaks and unit working as designed. Call compl

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Liberty Hill, TX 78642

Gerry C

Job Details: 02/07/2024

"WFG550S0LZ1 Arrived to inspect heating issue. The customer advised the unit would intermittently not heat and sometimes would preheat, but cool too much. I found the unit having difficulties igniting, and when it did ignite, the flame had a very loud, blow torch sound, denoting an incorrectly set air shutter. Inspection of the air shutter revealed it was all the way open, the setting for high altitude use, and I correctly set the air shutter for optimal combustion at the local altitude. Operational test good, no gas leaks detected during service."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Canyon Lake, TX 78132

Andrew

Job Details: 02/07/2024

Arrived on site to test unit for excessive shaking. Found tub was sitting against front of cabinet. Balanced tub to sit in center of cabinet. Found belt was loose and slipping. Replaced cam and belt. Unit completed diagnostics with no issues. No leaks detected. Job complete.

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Spicewood, TX 78669

Luis

Job Details: 02/07/2024

"#6355arrived on site for no ice. No ice in bin,removed bin ran diagnostics icemaker dumped ice,ran harvest test again E2 error code,E2 error isnt on tech sheet or any documentation for this type of icemaker,ran harvest test for a 3rd time passed,ran 4th test E2. Powered unit of from main power switch,replaced icemaker ran harvest test passed ran fill test passed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Canyon Lake, TX 78133

Andrew

Job Details: 02/07/2024

Arrived on site and replaced damaged FC door. It working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78741

Matthew

Job Details: 02/07/2024

Arrived on site for washer not getting warm water. Upon arrival. Inspected unit and found water. Inlet valve failed. Replace inlet valve and tested. Unit is now functioning properly. Job complete..

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Austin, TX 78737

Andrey

Job Details: 02/07/2024

"Arrived on site for dispenser broken, tested unit found ice container has a hole in it. Replaced ice container and tested, unit is now running as designed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Horseshoe Bay, TX 78657

Lou

Job Details: 02/07/2024

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the RC module not coming on when opening the RC doors. I found the FC module is operating as designed. I tested the door switches and found they are functioning properly. I removed the module and disconnected the harness and waited. Reconnected the harness and it continued to fail. I am ordering the module assembly and office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 W11470191 (Module)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Smithville, TX 78957

Matthew

Job Details: 02/07/2024

"Arrived on site for unit not functioning properly. Upon rival inspected unit. Tested and found unit would not go into agitation and was making noise during spin. inspected underneath unit and found a puddle of oil on the floor. All components underneath unit or saturated with gear case oil. Replaced gear case, capacitor, cam, actuator and belt. Tested unit and unit is now functioning properly. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78748

Leonardo

Job Details: 02/07/2024

Arrived on site to test unit for unit not heating. Test unit and found and element. Replaced element test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Killeen, TX 76541

Jonathan M

Job Details: 02/07/2024

Don site for a refrigerator that is not making ice. Inspected unit and work area. I found that the model information that was sent over was incorrect and updated the model information for the unit. I did find that the serial number attached was correct. Attempted to jump the icemaker and found that the icemaker motor would not turn even though proper voltage was being supplied. Ordering the correct ice maker and will bring the valve just in case. I rescheduled the customer to 2/14.; ordrng 1 W11546935 (Icemaker) and 1 W11645245 (Dual Valve)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Cedar Park, TX 78613

Wesley

Job Details: 02/07/2024

"Arrived onsite for noise concerns and evaluated active load, and recordings of concerns and found unit operating within design specifications. Explained findings and design to customer. Reported findings to techline to document unit operating as designed within specifications and customer unsatisfied with noise levels and operating noises. sr#7738427009"

We serviced a

KITCHENAID COOKTOP

Model KFDC506JSS01

Near Spicewood, TX 78669

Leonardo

Job Details: 02/07/2024

Arrived on site to test unit for center front burner not working correctly and oven door not closing all the way. Found damaged burner head and damaged hinges. Replaced burner head test burner and burner test good. Ordering new hinges office to reschedule ; ordrng 1 W11568941 (Left hinge) and 1 W11568813 (Right hinge)

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Buda, TX 78610

Joe Z

Job Details: 02/07/2024

Arrived on site to install previously ordered part. Replaced cold valve and test unit. There is no change. Cold valve still does not energize. Need to replace control. During control replacement found black wires at green connector has failed. Uploaded picture to SD. Replaced control. Still getting error codes. Need to order harnesses. Left unit unplugged.office to reschedule ; ordrng 1 W11349135 (Upper harness) and 1 W11318751 (Lower main harness) and 1 W11349139 (Harness)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Austin, TX 78737

Andrey

Job Details: 02/07/2024

"Arrived on site to test unit for no heat. Customer stated that unit is in a power cycle loop and will not power on. Tested unit found console in a constant power cycle, console unresponsive, cycled power with no improvement. Will need to replace console to fix issue. Order part, office to reschedule ; ordrng 1 W11600370 (Console)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Spicewood, TX 78669

Luis

Job Details: 02/07/2024

Arrived on site. Let unit run through a normal operating cycle found ice slab taking awhile to slide down to grid cutter found grid cutter not hot enough to cut ice. Cleaned evaporator plate replaced grid cutter checked heat on grid cutter good. ; used 1 W10919199 (Grid cutter) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Pflugerville, TX 78660

Maurice R

Job Details: 02/07/2024

Arrived onsite for dishwasher not cleaning dishes. On inspection I ran the unit in diagnostics cycle and water the had no pressure. I open the unit and I could not see any water in the unit. I tested the sink and no hot water was coming out. The customer said that he had a guy working on the issue with the water. Told customer no water no clean dish. Customer is to get the water issue fix and will call us back if the unit does not work. No water leaks due to no water to the unit.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78723

Kimo

Job Details: 02/07/2024

Arrived onsite for a dryer that is not heating. Upon arrival I performed a airflow test and found that then unit had good airflow but not good enough for a electric dryer. Upon further inspection I found that the cutoff was showing open I replaced it and tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB04

Near McGregor, TX 76657

Jonathan M

Job Details: 02/07/2024

Arrived on site for a freezer that is not cooling. Inspected unit and work area. I plugged unit in and found the fans running but the compressor not running. Checked voltage to the inverter box and found 124 V. Ahead and replace the inverter box and still did not get the machine to attempt to run the compressor. Ordering the control and all sealed system components for repair. The office will need to get authorization as well as contact the customer about a return date due to limited parts availability and an out of stock and PSP item. Please schedule service for at least two hours.; ordrng 1 W11580520 (Control) and 1 W11578208 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Georgetown, TX 78626

Maurice R

Job Details: 02/07/2024

Arrived onsite for dryer nor drying. On inspection found no air flow in the unit and it would not heat up. I pulled the vent hose off the unit and the dryer started to heat. Checked the air flow with air flow meter and it none when hooked to the dryer vent. Informed the customer that he has a restriction in the vent pipe. He is going to contact the builder. No gas leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Georgetown, TX 78626

Sterling

Job Details: 02/07/2024

On arrival verified complaint of noise. Customer states it makes a racket and also broke the drain pan it sits in. Visual inspection of the basket shows not fully punched. Checked gearcase and belt visual all looks good. Ran diag test on spin no noise but some shaking. On agitate no noise. Recommend suspension rods and basket. Basket W11172199; ordrng 1 W11172199 (Basket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Liberty Hill, TX 78642

Gerry C

Job Details: 02/07/2024

WDF331PAHS1 Arrived to inspect unit not washing. The customer advised it would fill and then just sit. Service test mode showed 4-3 as the only stored error and I cleared for testing. I found the circulation pump inoperative and removed and replaced. The unit resumed normal functions and there were no leaks observed during service.

We serviced a

KITCHENAID OVEN

Model KODE500ESS21

Near Andice, TX 78628

Gerry C

Job Details: 02/07/2024

KODE500ESS21 Arrived to inspect broken door. I found the outer glass had been damaged and I removed and replaced and tested. The issue was resolved and the door operated as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Austin, TX 78736

Luis

Job Details: 02/07/2024

"Arrived on site for multiple issues. Fresh food doors not flushed different sections of gaskets compressed and expanded causing doors to not be flushed,water paddle sticking found prev company broken components in dispenser compartment ordering new gaskets and dispenser parts that are needed for repair. ; ordrng 1 W10809296 (Guide) and 1 W11204892 (Ice door) and 1 W11222983 (Trim) and 2 W10917313 (Gaskets)s"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Uhland, TX 78640

Leonardo

Job Details: 02/07/2024

Arrived on site to replace console. Replaced Console test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Harker Heights, TX 76548

Tyler

Job Details: 02/07/2024

Arrived on site for washer not dispensing fabric softener. Upon arrival confirmed failure and found valves failing to open correctly. Also found dispenser leaking when water was allowed in during tests. Replaced valves and dispenser then retested unit. Found no leaks and washer working as designed. Call complete

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Killeen, TX 76549

Tyler

Job Details: 02/07/2024

"Arrived on site for washer needing previously diagnosed tube, motor rebuild. Upon arrival reconfirmed issue and installed parts. Tested unit and found no leaks and washer working as designed. Office to collect from cc on file. Call complete"

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WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Bastrop, TX 78602

Matthew

Job Details: 02/07/2024

Arrived on site for unit giving error code F8E4 float switch error. Inspected unit and found filter not seated properly causing interference with the lower spring arm and it not able to rotate freely . Secured filter and ensure the spray arm was working properly. The customer State of the Union with error after about 20 minutes of running. Allowed needed to run over 25 minutes and did not have any issues. Job complete.

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JENN-AIR DISHWASHER

Model JDPSS246LL0

Near New Braunfels, TX 78132

Leonardo

Job Details: 02/06/2024

Arrived on site to test unit for no power. Test unit and unit getting correct voltage. Test fuse at harness and found bad connection. Replaced harness test unit and unit test good job complete

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WHIRLPOOL MICROWAVE

Model WMH53521HZ2

Near Seguin, TX 78155

Andrey

Job Details: 02/06/2024

"Arrived on site to test unit for lights not working, customer stated that lights are working but display is not showing anything. Tested unit found display connection not seated properly, secured connection and tested, unit is now running as designed, job complete."

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WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Seguin, TX 78155

Andrey

Job Details: 02/06/2024

"Arrived on site to test unit for not cleaning, customer stated dishes were coming out dirty. Inspected unit found wash motor not engaging. Replaced sump assembly, tested unit, unit is now running as designed, no leaks detected, job complete."

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MAYTAG DRYER

Model MED6630HW1

Near Georgetown, TX 78633

Lou

Job Details: 02/06/2024

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I tested the airflow to the unit with my vent test kit and the unit passed (photo). I tested the unit on timed dry with high heat and the element failed to come on. I disassembled,bled the unit and removed the element to find the coil was broken. Also found lint inside the unit (before photo). I replaced the element and cleaned the roller axles and tension pulley axle and found the drive belt is beginning to badly fray. Using a belt from my van stock from a dryer repair kit (661570V-belt/repair kit-4392067), I replaced the old belt and vacuumed the lint from the unit (after photo) and reassembled the unit. Retested and the unit is operating as designed. No lint observed at the end of service, job completed."

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WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Pflugerville, TX 78660

Matthew

Job Details: 02/06/2024

"Arrived onsite for gas leak. Upon arrival customer stated there is no leak. The issue is the unit is emitting carbon monoxide. Customer was told by gas company that levels were high but couldnt explain what a proper level is. Disassembled unit and ran cooktop, broil and bake. Recorded ideal blue flame on all burners. No indication of distorted, colored or elongated flame. No indication of bad burn. Unit is functioning properly. Contacted safety with findings. SR#7738348633"

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AMANA REFRIGERATOR

Model ART308FFDM10

Near Georgetown, TX 78626

Lou

Job Details: 02/06/2024

"Arrived on site to inspect refrigerator light not working. Upon further inspection, I found the RC door switch was broken. I removed and replaced the switch and tested and unit is operating as designed. No water leaks observed during service, job completed."

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WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Hewitt, TX 76643

Tyler

Job Details: 02/06/2024

Arrived on site for refrigerator rc door shelves not staying in place on door. Upon arrival found one of the big and small shelves rearranged on incorrect sides of door and repositioned them to fit on correct slots. Found door shutting as designed. Call complete

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WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, TX 78753

Wesley

Job Details: 02/06/2024

Arrived onsite and replaced dented freezer door with new. All checks good.

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WHIRLPOOL RANGE

Model WFE320M0JS3

Near Pflugerville, TX 78660

Matthew

Job Details: 02/06/2024

Arrived on site for unit turning on and off by itself. Upon arrival inspected unit. Found that customers concern was due to no safety issue but actually the elements cycling on and off once reaching the temperature limit. The customer was concerned that the unit was intermittently losing power. Notified customer that the unit is functioning properly and the cycling will be present on all elements. Contact and safety team for documentation SR# 7738025819. Job complete.

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WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Georgetown, TX 78633

Miguel

Job Details: 02/06/2024

"Arrived on site for dishes not drying and sometimes the soap dispenser not opening. Found no error codes stored. Ran diagnostics. Confirmed water , wash pump heater pulls 6-7 amps, all components working. Replaced dispenser in case it is leaking or getting stuck. Advised customer for proper drying rinse aid must be used. Call complete."

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WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Austin, TX 78751

Matthew

Job Details: 02/06/2024

Unit 104. Arrived on site to replace RC door. Found the door was defective. Will need to reorder door. Send pics to parts department. Office to reschedule ; ordrng 1 LW10803941 (RC door)

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WHIRLPOOL DRYER

Model WGD4850HW1

Near Hutto, TX 78634

Kimo

Job Details: 02/06/2024

Arrived onsite for a dryer with long dry times. Upon arrival I ran the unit and found that it is heating and tumbling. I performed and airflow test and found that the unit had no flow. Removed the exhaust tube and checked the exhaust tube and found it cleared. I ran a airflow test again and found that the unit had good flow with the tube disconnected. Which means theres a restriction in the duct in the home. Customer will need a cleaning company to check/clear and restrictions in the ducts

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Harker Heights, TX 76548

Jonathan M

Job Details: 02/06/2024

"Add-on site for a washing machine that wont start cycles. Inspected unit and work area. The customer advised they believed their issue would be with the lid lock assembly as when she starts the cycle, it just continues to blink like the lid is not closed. I did confirm the customers complaint, but found that the strike was broken. Found no issues with the lid lock assembly. Ordering the strike and rescheduled the customer to 2/13.; ordrng 1 W11457841 (Strike)"

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WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Leander, TX 78641

Maurice R

Job Details: 02/06/2024

Arrived onsite for IM not working. On inspection the main power for the IM black/white stripe wire broke out of the connector. The new IM does not come with a wiring harness. Ordering wire harness and return the IM. No water leaks detected during service. Auth # 170462; schdld next appmnt for 2/10 SAT !

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WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78736

Scott

Job Details: 02/06/2024

"Arrived on site for dryer not tumbling . Belt broken and also pulley on motor damaged . Replaced belt ,motor and tensioner pulley . Unit is functioning properly. Job complete"

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WHIRLPOOL WASHER

Model WTW4950HW3

Near New Braunfels, TX 78130

Andrew

Job Details: 02/06/2024

Arrived on site to test unit for not starting. Found faulty run cap. Replaced cap and shift actuator. Unit now working as designed. No leaks detected. Job complete.

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WHIRLPOOL OVEN

Model WOS51EC0HS20

Near San Marcos, TX 78666

Leonardo

Job Details: 02/06/2024

Arrived ons it to test unit for console not responding or shutting off. Test unit and found F6E4 error codes store. Will need to replace console and control board office to reschedule ; ordrng 1 W11600370 (Console)

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KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, TX 78681

Gerry C

Job Details: 02/06/2024

"KRMF706ESS01 Arrived to inspect cooling issue. Through testing procedures, I found the entry point for the dye drier was partially restricted by braze filler material. I removed and replaced the drier and service port and vacuumed the system. Holding 340 microns for an additional 15 minutes, I charged with the MFG calculated charge of 6oz and tested. The unit produced a frost pattern and started cooling as designed. No leaks observed during service."

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WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Seguin, TX 78155

Andrey

Job Details: 02/06/2024

"Arrived on site to test unit for leaking, tested unit found it not cooling at allno frost pattern developing. Inspected sealed system and found lokring connection leaking refrigerant. Will need to cut out lokring connection. Recommend replacing dye drier. Will order compressor, access valve, dye drier, r600 kit and nitrogen. Customer stated that warranty was going to replace her unit, office will need to call and verify before scheduling out. ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600"

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MAYTAG DRYER

Model MGDB835DC4

Near Round Rock, TX 78665

Kimo

Job Details: 02/06/2024

Arrived onsite for a dryer that is OVER HEATING - BURNING SMELL - SQUEELING IS ALSO BACK. Upon inspection I found that this issue was caused by a pinched exhaust tube that most likely happened when we pushed the unit back into place after our rust repair. Unit is operating as designed

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Leander, TX 78641

Maurice R

Job Details: 02/06/2024

Arrived onsite for burner not igniting. On inspection found the small orfice was not letting gas out. Clean the orfice up and the burner is igniting now. The range is operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Jarrell, TX 76537

Sterling

Job Details: 02/06/2024

On arrival verified complaint of leaking from dishwasher. Visual inspection of photo from builder and drain line shows tear in drain hose. Picture of tear attached. Replaced drain line and leak is fixed. Job complete no leaks detected in unit.

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MAYTAG WASHER

Model MHW5630HW3

Near Marion, TX 78124

Andrey

Job Details: 02/06/2024

"Arrived on site to replace previously diagnosed shocks and console. Replaced parts and tested, unit is now running as designed. Advised customer to not over load or under load the unit for optimal performance. No leaks detected, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Pflugerville, TX 78660

Matthew

Job Details: 02/06/2024

"Arrived on site for a customer needing to know how to properly load dishes, detergent, and how old to routinely maintain filter. Explain to customer proper use in care. Unit is functioning properly. Job completed"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Leander, TX 78641

Miguel

Job Details: 02/06/2024

Arrived on site for range not having any power. Confirmed no power at outlet. Found breaker was tripped. Reset breaker. Verified proper operation of all top burners. Ran all components in oven and everything is working properly. Nothing pulls 40 amps to trip breaker. Advised weak breaker

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Georgetown, TX 78628

Lou

Job Details: 02/06/2024

"Arrived on site to inspect washer error code. Upon further inspection, I found the unit stacked and I placed the unit in diagnostics showing error code F6E3-ACU not hearing MCU. Cleared the code and continued with testing. I found that the hot water valve at the wall was not turned on and the unit failed to spin. I, along with maintenance staff, unstacked the dryer from the washer and I removed the top panel and tested the motor and found it within ohms range. I removed and replaced the main control (ACU) and retested and unit is operating as designed. Maintenance staff assisted in restocking the units and I placed the units back in their space and retested. Unit continues to operate as designed. No water leaks observed during service, job completed."

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KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near New Braunfels, TX 78130

Andrew

Job Details: 02/06/2024

Arrived on site to test unit for failed sealed system. Unable to get compressor to engage. Replaced faulty compressor and charged system with 140psi of nitrogen. Unable to find any leaks. Vacuumed system and charged to specs. Unit now cooling as designed. Job complete.

We serviced a

AMANA RANGE

Model ACR4303MFB7

Near San Marcos, TX 78666

Leonardo

Job Details: 02/06/2024

Arrived on site to test unit for no power. Walked up to the unit and customer said everything was working because they gave him a new one. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, TX 78717

Gerry C

Job Details: 02/06/2024

WED4850HW0 Arrived to inspect non-operation. The tenant advised the unit had stopped running mid-cycle and then resumed after some time on its own. Inspection revealed the neutral contact within the motor assembly was loose and I adjusted to prevent further issues. Operational test good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, TX 78748

Scott

Job Details: 02/06/2024

Arrived on site for washer not locking . Found latch failed . Replaced latch still no locking . Replaced control and still not latching . Found new latch defective . Also found hot water supply line leaking at collar . Told maintenance worker line needs to replaced . Reordering latch . Call to set return ; ordrng 1 W11307244 (Latch) and 1 W11170319 (Control) and 1 W10919003 (Pump) and 1 W11652038 (Lower harnes)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78753

Wesley

Job Details: 02/06/2024

Arrived onsite for leaking washer. Tested washer and all connections. Unable to detect evidence of or replicate a leak. All checks good.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near New Braunfels, TX 78132

Leonardo

Job Details: 02/06/2024

Arrived on site to test unit for console not responding. Found and console will need to call safety on return visit. Ordering new console office to reschedule ; ordrng 1 W11297709 (Console)