We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Waco, TX 76708
Jonathan M
Job Details: 11/10/2021
Arrived on site for a washing machine that?s not starting cycles. Inspected unit in the work area. The customer advise the unit will sit in sensing and then will completely stop the machine saying the unit has finished the cycle. She advised that her husband had power cycled the unit and the unit has seemingly run fine for the last 3 to 4 cycles. She just wanted to have the unit checked to make sure there wasn?t anything they were doing wrong or anything wrong with the unit. I ran the unit through diagnostics and found an F6 E3 (ACU cannot hear MCU). Checked voltage at the main control and all voltage checks seem to be good. Ran the unit through an auto test in the unit ran as designed. I did advise to the customer that it may have just been a glitch in the control and power resetting it may have taken care of it but offered to replace the main control just in case. The customer advised that she would rather not replace the control at this time since she knows how the unit works and what she can do to get it to work.
We serviced a
WHIRLPOOL COOKTOP
Model KCES550HBL00
Near Belton, TX 76513
Tali W
Job Details: 11/10/2021
On site to install previously diagnosed parts. Replaced front right infinite switch and front right element. Unit now functioning as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Temple, TX 76502
Tali W
Job Details: 11/10/2021
"On site for fridge not dispensing water. Confirmed complaint. Found water to ice maker is functioning. Found water valve for dispenser side not opening. Replaced valve and found new valve leaking. Tried removing and reinserting tube, no change. Valve defective. Ordering new valve. Office to reschedule ; ordrng 1 W11043013 (Valve) and 1 W11346622 (Reservoir)"
We serviced a
GE REFRIGERATOR
Model GSH25JSXNSS
Near Killeen, TX 76542
Al
Job Details: 11/10/2021
Arrived on site to inspect side by side refrigerator cooling issues. Confirmed the complaint and found the back wall of the freezer frosted up. Used my steamer to defrost the buildup and accessed both the bimetal and heater. Found both were defective. Replaced both and reassembled the unit. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Killeen, TX 76542
Al
Job Details: 11/10/2021
"Arrived back on site to install previously ordered control panel. Disassembled, transferred parts and reassembled. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76501
Tali W
Job Details: 11/10/2021
"On site for washer not spinning. In diagnostics, found F9E1 long drain, F0E2 oversuds. Cleared errors. Found drain pump noisy and unable to pump water out. Replaced drain pump and tested. Unit functioning as designed.call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Copperas Cove, TX 76522
Al
Job Details: 11/10/2021
"Arrived on site to inspect lighting issues in the top of the ff compartment and freezer compartment. Confirmed, removed and replaced the single module. Light were packaged as 2 were sent, only needed 1. Reassembled and unit tested as designed. No additional parts needed. Job complete"
We serviced a
WHIRLPOOL DRYER
Model Wed49stbw1
Near Waco, TX 76708
Jonathan M
Job Details: 11/10/2021
Arrived on site for a dryer that is not heating. Inspected unit and work area. Tested voltage to the unit and found proper voltage. Checked all heating components and found the heating element open and not showing continuity. Replaced heating element and tested the unit. The unit began working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS6
Near Holland, TX 76534
Tyler
Job Details: 11/10/2021
Arrived on for refrigerator making a loud noise in FC. Upon arrival confirmed complaint. Found temp in FC at 6 degrees on arrival. Found FC fan hitting ice built up from evap coil. After further tests I found the build up was due to a leak ( uv dye on coil) in FC evap coil. Reported findings to pr and cs. Will need office to reschedule with customer once availability of evap coil is known. ; ordrng 1 WPW10313899 (Evap coil) and 1 Cnote
We serviced a
WHIRLPOOL OVEN
Model WOC75EC7HS01
Near Waco, TX 76708
Jonathan M
Job Details: 11/10/2021
Arrived on site for an oven that is not allowing the customer to start any microwave or oven cycles. Inspected unit and work area. Tested the unit and found the oven and microwave functions working properly. The customer attempted to use it a couple times just to be sure. I ran the unit through diagnostics and found no stored error codes. Tested individual components of the oven and all checked good.
We serviced a
GE MICROWAVE
Model PEB9159EJ2ES
Near Holland, TX 76534
Tyler
Job Details: 11/10/2021
Arrived on site for microwave not allowing proper ui display or ui button functioning. Upon arrival confirmed complaint. After further inspection found touch pad had some failing input responses and part of display was dim/not lit at all properly. Will need office to reschedule with customer once Availability of ui/main control kit is known. Ordering one WB56X30006.; ordrng 1 WB56X30006 (Main control kit(slate))
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78738
Jacob
Job Details: 11/10/2021
Arrived onsite for unit leaking. Customer showed where the water had damaged the cabinet. Took pics of damage. Tested the unit. Upon further inspection. Found that the tub had damage to it and was leaking. Took pic of the damage. Ordered tub assembly. Office to reschedule ; ordrng 1 W11409866 (TUB ASSEMBLY )
We serviced a
GE REFRIGERATOR
Model GIE18CTHBRBB
Near Jarrell, TX 76537
Lou
Job Details: 11/10/2021
"Arrived on site to inspect refrigerator intermittently stops cooling and ice maker leaking water. Upon further inspection, I found the unit operating. I tested temps in the FC= -1 degrees. I tested voltage at the wall and got 120V. I removed the evap cover and found a good frost pattern, I found frozen water droplets on the fill tube at the back left of the FC section and some ice inside the fill tube. Tested the control by turning the dial off and on and it operated as designed and the defrost element came on while testing. Pulled the unit out on my floor protector and inspected the fill tube at the back of the unit. I found old water streaks around the fill tube at the top corner and along the back panel. I found an air gap between the spout and back panel which is allowing warm air into the FC section and creating moisture and then its freezing, which when the ice maker fills and the fill tube is blocked with ice, the water has nowhere to go except out the back of the unit.Office to schedule return service. No water leaks observed during service. I used permagum to seal off the gap at the fill tube at the back of the unit until I can return with parts. ; O-emld tckt"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78759
David S
Job Details: 11/10/2021
Arrived on site to replace the console. I replaced the console. I set the time and date. I walked the customer through setting up the WiFi and whirlpool app. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Salado, TX 76571
Tyler
Job Details: 11/10/2021
Arrived on site for refrigerator needing previously diagnosed FC led. Upon arrival reconfirmed prior diagnosis and found left side FC led had failed. Replaced led and found unit allowed all leds to light properly. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Salado, TX 76571
Tyler
Job Details: 11/10/2021
Arrived on site for refrigerator needing previously diagnosed FC led. Upon arrival reconfirmed prior diagnosis and found left side FC led had failed. Replaced led and found unit allowed all leds to light properly. Call complete
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Cedar Park, TX 78613
Taylor M
Job Details: 11/10/2021
"Arrived on site to diagnose washer making loud grinding noise during spin cycle and evidence of gearcase oil, I gained access to the unit and put it into service diagnostics and found no fault codes, I put the unit into a diagnostics cycle and found the unit operates properly until the spin cycle, the unit is making a loud noise. I gained access beneath the unit and found it covered in gearcase oil and actively leaking oil,; ordrng 1 WPW10006384 (Belt) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/10/2021
Arrived on site for Not Draining - Top Load Washer. Found washer had water in the basket. Tried putting in drain through diagnostics and wouldnt drain. Gained access to drain pump and found connector to drain pump not properly seated. Reconnected drain pump and washer drained as designed. Had off balance load detected in error diagnostics. Cleared error code and ran through auto diagnostics. Washer running and draining as designed. No leaks detected. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/10/2021
"Arrived on site to diagnose a refrigerator that is not producing ice properly. Found unit hooded up to under counter ro system, preventing proper water pressure to refrigerator. Advised customer on findings and no further repairs can be done to refrigerator to correct issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM
Near New Braunfels, TX 78130
Andrew
Job Details: 11/10/2021
"Arrived on site to test unit for noise from FC. Found FC evap frosted over causing fan to hit ice. Bimetal was not giving proper reading. Engaged heater and found only receiving 80vac when engaged and bimetal bypassed. Checked at control and got same voltage. Replaced evap motor with harness and control. Tested unit, unit working good. No leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78664
Wesley
Job Details: 11/10/2021
"Arrived onsite for overfill float switch replacement and replaced part. Tested unit and found unit error f10 E5 and saved f8e4. Unit errors during the fill and saves an f10e5 diverter leak detected, but no leak visible, Inspected for leaking during fill and found no leaking occurring. Ordering sump and motor which includes the diverter and the control. ; ordrng 1 W11416362 (Pump and motor) and 1 W11410066 (Control)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/10/2021
"Arrived on site for NOTHING COMES ON NO POWER AT ALL - WOKE UP EVERYTHING IS OFF. Found oven had no power and breaker was on. Turned off breaker and gained access to thermal fuse. Thermal fuse had no continuity and had shorted out. Found gasket was kinked in the bottom left corner and flattened all the way around. Flattened gasket was allowing heat to travel into UI and control causing thermal fuse to short. Tested oven by using jumper across thermal fuse connectors and oven is heating as designed and blower is blowing. Powered down oven and requested customer not turn on breaker until we return. thermal fuse (WPW10545255) and door gasket (WPW10282960)Ordering thermal fuse and gasket to return and complete the repair. by CC. Returning with control and thermostat. ; ordrng 1 WPW10282960 (Gasket, Door)"
We serviced a
MAYTAG WASHER
Model MVWB955FW1
Near Austin, TX 78703
Scott
Job Details: 11/10/2021
"Arrived on site for clothes wet or unit not finishing cycle . Ran diagnostics and unit not draining properly .replaced drain pump . Reran diagnostics and unit is performing properly.No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG RANGE
Model MES5870AAB
Near Whitney, TX 76692
Jonathan M
Job Details: 11/10/2021
"Arrived on site for a range that turn itself off and kicked on the fan. Inspected unit and work area. The customer advised that the end it was flashing an F1 error code. He did advise that he tested it again afterwards and it did not replicate the issue the second time but felt like there was something going on with the unit. Tested the unit on a bake cycle at 350?. The unit deadbeat wants it reached a breaking temperature. Tested temperatures and found the unit sitting at 346?F. I increased the temperature to 400?F and ran the unit for another 25 minutes. The unit was cycling between 379?F and 420?F. I turn the unit off due to not being able to replicate the issue and attempted to cool down the oven cavity babe opening the door. Found the fan that was running was the fan at the controls to keep the controls from overheating. After 6 to 7 minutes, the unit began to flash an F1 error code. I spoke to SW and was advised that the most likely issue with the unit since the unit was holding proper temperature was an issue with the control board. ; ordrng 1 74004349 (cntrl-elec)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Leander, TX 78641
David S
Job Details: 11/10/2021
Arrived on site for dishwasher not starting. I inspected the unit and work area. I found fault code f7e2 variable speed motor fault. I put the unit through a diagnostics cycle. I found the unit filling but the wash motor not engaging. I am ordering the sump and motor assembly to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11462460 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Leander, TX 78641
Lou
Job Details: 11/10/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the ice guide missing, I installed a new part and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG DISHWASHER
Model MDBH979AWS1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/10/2021
Arrived on site for STOPPED MID WAY THRU AND THERE IS STANDING--NOT ABLE TO RESET OR START OVER OR GET IT TO DRAIN just appears dead right now but there is power to the unit. Found dishwasher was getting g 120 but wouldnt turn on. Found top right torque screw was missing. Two other torque screws that hold in console were loosely secured. Once console was removed I found two of the plastic mounts the torque screws mount into were gone and one was rattling around inside console. Only one mount was still there holding the console in place. Tested bi-metal and it had failed. Explained to customer these gaps and loose fit was allowing steam and hot air into the console making the bi-metal fail.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Tommy
Job Details: 11/10/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced control console and broil proceeded to test unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model KOCE507ESS09
Near Austin, TX 78722
Kevin
Job Details: 11/10/2021
"Arrived on site and found TOD fuse was open. Installed new TOD and tested unit. Unit tested good, oven now heating properly. Recommended that customer not use self cleaning and recommended an alternative solution for oven spills. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Round Rock, TX 78681
David S
Job Details: 11/10/2021
Arrived on site for for a chain being stuck in the wash plate. I removed the wash plate and basket. I removed all chain pieces I found. I reassembled the unit and ran a high speed spin and agitation. The unit is working as designed.
We serviced a
GE DISHWASHER
Model GDT580SSF0SS
Near Cedar Park, TX 78613
Taylor M
Job Details: 11/10/2021
"Arrived on site to diagnose dishwasher with low heat and not drying dishes properly, i gained access to the unit and found that the unit is operating properly but the element is caked with powder from pods and powder on previous uses causing the heating to be dramatically lessened. I also found that the rinse aid was empty and informed the customer that rinse aid should be used every cycle for best results, as well as running the sink water on hot just before running a cycle. ; ordrng 1 WD05X24776 (Element)"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Cedar Park, TX 78613
Taylor M
Job Details: 11/10/2021
"Arrived on site to diagnose washer filling up inside of the unit while not under operation, i gained access to the unit and found that the unit is leaking at the dispenser nozzle, upon further inspection I found that the inlet valve is weeping. ; ordrng 1 WPW10247306 (Inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Manor, TX 78653
Matthew
Job Details: 11/10/2021
"Arrived onsite for refrigerator tripping breaker. Upon arrival customer notified me that about two weeks ago and yesterday, the refrigerator breaker was tripped. Very intermittent issue. Called Whirlpool tech line for recommendations. Provided SR#7732213099. Tech ran test on unit for feedback and found none. Tech recommended customer have electrician replace breaker to standard breaker and not GFCI/ARC breaker. Customer will notify builder. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Austin, TX 78734
David Z
Job Details: 11/10/2021
Arrived on site to install new Ui to resolve non working washer. Replaced Ui snd tested unit. Ran diag cycle and verified all functions are good and unit working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Bastrop, TX 78602
Robert
Job Details: 11/10/2021
Arrived on call to replace previous diagnosed part. After installation test operation all buttons working
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Smithville, TX 78957
Robert
Job Details: 11/10/2021
Arrived on call for complaint of leaks. Found faulty heater with no washers. Replaced heater. And test dishwasher.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near Austin, TX 78749
Leonardo
Job Details: 11/10/2021
Arrived onsite for door not opening all the way. Tested unit and found instillation was caught in the left door hinge. Cleared the instillation from the left door hinge. Pulled the unit from the counter and secured the instillation. Tested the unit and unit works good. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/10/2021
"Arrived on site for Just installed this week, ran dishwasher 3 times. Took 4+ hours to run, when light showed clean opened and as if the dishwasher had not ran. Steam in dishwasher, but dishes are as dirty as put in. Dishes don't even seem wet. Placed in diagnostics and got F7E1, F10E2, and F8E4. Checked junction box and was getting 120. Checked float switch and there was no standing water and connector was connected properly. Tried running diagnostics and drain pump ran and water filled but wash motor just hummed. Cancelled diagnostics cycle and gained access to the control. All connections were seated properly and vent wax motor was connected too.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Copperas Cove, TX 76522
Al
Job Details: 11/10/2021
Arrived on site to inspect range front left burner not working. Confirmed the complaint and found both the infinite switch and element were both defective causing the malfunction. Removed and replaced both and unit tested properly. Customer satisfied. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model JGCP536HL00
Near Liberty Hill, TX 78642
Tommy
Job Details: 11/10/2021
Arrived onsite for previously diagnosed parts. After replaced damaged griddle unit still tripped breaker unplugged unit and tested it on different gfci outlet. Found unit to be operating correctly outlet will need to be replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Manor, TX 78653
Matthew
Job Details: 11/10/2021
Arrived onsite to test for leaks using nitrogen test. Found tiny leak at lokring joining condenser. Will need to order lokring kit to fix. Office to reschedule ; ordrng 1 LOKRINGKIT (LOKRING KIT )
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near McMahan, TX 78616
Scott
Job Details: 11/10/2021
"Arrived on site ,replaced valves ,burner heads and caps on front two burners . Checked connections, no gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78738
Jacob
Job Details: 11/10/2021
Arrived onsite to replace ice maker as diagnosed by previous tech. Replaced the ice maker. Let customer know to let the unit atleast 24hrs for the unit to make ice. No issues at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78729
David Z
Job Details: 11/10/2021
"Arrived on site to diagnose refrigerator not making ice. On arrival cycled unit. Found the unit would cycle but not call for water. Jumped valve and verified fill, but no water being called during harvest. Replaced icemaker and tested unit. Verified proper fill and harvest.Call complete."
We serviced a
GE REFRIGERATOR
Model GSS25GGHGCBB
Near Manor, TX 78653
Matthew
Job Details: 11/10/2021
Arrived onsite for ice maker not dispensing ice. Ice maker is making ice. However cubes are fusing together towards the back of the Ice bin. Cubes in the front of the ice bin are good. Harvest and fill are also good. Warm air is entering compartment from the back and causing cubes to fuse together and also freeze auger motor in place. Replaced ice maker due to faulty heater and also applied silicone to fill tube area closing gap in liner. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE304DSS0
Near Austin, TX 78704
Scott
Job Details: 11/10/2021
Arrived on site for leaking dishwasher. Found leak was from diverter motor.
We serviced a
KITCHENAID COOKTOP
Model KGCU467VSS01
Near Leander, TX 78641
Tommy
Job Details: 11/10/2021
Arrived onsite for previously diagnosed parts. Replaced dual valve cleared office and reset Bessel accordingly.
We serviced a
KITCHENAID COOKTOP
Model KGCU467VSS01
Near Leander, TX 78641
Tommy
Job Details: 11/10/2021
Arrived onsite for previously diagnosed parts. Replaced dual valve cleared office and reset Bessel accordingly.
We serviced a
GE REFRIGERATOR
Model PSS25SGNABS
Near Buda, TX 78610
Robert
Job Details: 11/10/2021
Arrived on call for complaint of not cooling. Found the fans running but no compressor. Pulled the main control and found burner relay. After installation test operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Austin, TX 78730
Luis
Job Details: 11/10/2021
"Arrived on site. Found main control shutting itself on and off diagnosed a defective main control. Installed updated control kit,powered unit on ran diagnostics all test passed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bastrop, TX 78602
Robert
Job Details: 11/10/2021
Arrived on call for complaint of door not latching. Found the latch damaged and not allowing proper closing. Replaced latch and test.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78702
Scott
Job Details: 11/10/2021
Arrived on site for washer filling but not going into wash cycle . Ran diagnostics got long fill error and off balance codes . Found unit is is hooked up outside to cold water only and nor level . Instructed to use only cold tap and will need a more level base then what it sits on now . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/10/2021
"Arrived on site for Not Making Ice - Side by Side Refrigerator. Customer explained ice maker started making ice again. Customer replaced water filter recently. Removed cover to inspect harness beneath freezer door. All wires looked good and no damage was present. Gained access to ice maker and found ice mold had cubes inside. Ran an ice harvest and motor twisted tray allowing ice cubes to fall. I heard the water fill the ice mold while I was diagnosing it. Found a small amount of ice on the tip of the water fill tube, but nothing to prevent water from traveling through line to fill ice mold. No leaks detected. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Austin, TX 78759
David Z
Job Details: 11/10/2021
"Arrived on site to diagnose dishwasher that was not cleaning dishes well. On arrival customer showed me several dishes that still had food and light soil on them. Ran unit and could hear motor making abnormal noises. Replaced sump and motor and ran unit. Noise is better, but unit is still not getting full. Ordering control and inlet valve to resolve. ; ordrng 1 W11175771 (Fill Valve) and 1 W10253602 (Owi)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/10/2021
Arrived on site for Red light is coming on when it should not be On CONTROLS-ELECTRONIC CONTROL BOARD ERROR. Placed in diagnostics and no error codes came on. Customer stated lid lock light would turn on and off while it was running. Ran through manual diagnostics and lid lock was latching and unlatching as designed. Customer showed me a video of washer running and lid lock light was blinking sporadically while spinning. Gained access to the lid latch and it was connected properly. Tested resistance to lid latch and it was out of range. Removed faulty lid latch and installed new lid latch. Ran through auto diagnostics and washer completed all cycles without issue. Job completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Spicewood, TX 78669
Jacob
Job Details: 11/10/2021
Arrived onsite for unit shutting off randomly. Customer said it would shut off during a cycle. Tested the unit in automatic diagnostics. Got no error codes to start with. Let the unit run through entire diagnostics and unit stayed on with no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrb322dmbw00
Near Bastrop, TX 78602
Robert
Job Details: 11/10/2021
Arrived on call to replace previous diagnosed parts. After installation test operation door closing properly.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78704
Scott
Job Details: 11/10/2021
"Arrived on site for washer leaving cloths wet at end of load or not finishing cycle . Found oil leaking out of gearcase . Also getting off balance load erro code . Ordering gearcase,slider and clutch . Will need AUTHO . Call to set return ; ordrng 1 W11134159 (Gear) and 1 W10734521 (Slider) and 1 W10905022 (Clutch) and 1 Auto"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS01
Near Austin, TX 78733
Luis
Job Details: 11/10/2021
"Arrived on site. Replaced defective 3 way valve and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Ran diagnostics good frost pattern and valve working as designed. ; used 1 Wpw10143759 (Drier uv) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Bastrop, TX 78602
Robert
Job Details: 11/10/2021
Arrived on call for complaint of not washing properly. Found the actuator not responding. Replace actuator and test washer. All functions working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Bastrop, TX 78602
Robert
Job Details: 11/10/2021
Arrived on call for complaint of food freezing in refrigerator. Found the settings at the coldest setting. Adjusted the setting for better results.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Round Rock, TX 78665
Wesley
Job Details: 11/10/2021
Arrived onsite and found FF evap drain frozen over disassembled and removed drain pan and found ice in grommet. Steamed and cleared all ice. Tested drain and was unable to cause drain failure. Total of 48 ounces poured down drain and did not back up. Reassembled unit and dried moisture. Unit is now operating as designed advised customer on procedure and findings.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Liberty Hill, TX 78642
Tommy
Job Details: 11/10/2021
Arrived onsite for previously diagnosed parts. Replaced unit panel and blower proceeded to test unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78744
Scott
Job Details: 11/10/2021
"Arrived on site for warm temps in both sections . All fans working . Found ball of ice on welds of evap . Ordering sealed system , compressor,evap,UI drier ,service port Weigh 3 hrs . No water leaks detected at time of service Call to set return ; ordrng 1 W10570565 (Evap) and 1 W10798720 (Compressor) and 1 UIdrier and 1 Service port and 1 Weigh3hrs"
We serviced a
KITCHENAID COOKTOP
Model KCGC558JSS00
Near Lakeway, TX 78738
Jacob
Job Details: 11/10/2021
Arrived onsite to replace spark igniter. Upon trying to get to the igniter to replace the part. The unit is difficult to pick up and work on the unit as the installation will not allow for the unit to be picked up and out easily to work on it. Took pic of the issue. Let customer know that the board under the unit has to be cut better to easier access. Office to reschedule ; ordrng 1 REQUEST (2MAN)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Waco, TX 76712
Jonathan M
Job Details: 11/10/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed evaporator cover and checked resistance through the heater. Found the resistance of the heater at 29.8 ohms. Checked resistance through the freezer wire harness and through the heater and found proper resistance. I called Whirlpool Techline and spoke to Anthony SR# 7732129406. He had me check continuity between both yellow wires from the cabinet that we?re going through the thermal fuses and the heater to make sure that both fuses weren?t knocked out. We did not find continuity between that whole circuit meaning the issue with what would?ve been with one of the fuses. He did advise that generally speaking when technicians steam off or use a heat gun to remove ice around the evaporator, it can blow one of the thermal fuse is due to the high temperature of the water, steam, or heat. He asked me to check voltage and service test 89 to ensure that the plug at the freezer harness was still getting proper voltage. I gave the freezer thermistors an ice bath for a few minutes and entered into service test 89. Found only 16 V going through between both yellow wires at the freezer harness plug. He had me verify that by checking between each lined and ground and found only 4 V AC coming through both lines. He then had me check voltage at the control to make sure that it was sending proper voltage to the heater. Checked voltage at the control and found 120 V AC going to the heater. He vented had me check one more time at the harness connector in the freezer to ensure that we were not receiving proper voltage and received the same figures.He advised at that time that there Hass to be a break in the wire harness inside the cavity of the refrigerator due to the fact that the control is sending proper voltage to the heater but there is no voltage at the freezer connector.
We serviced a
WHIRLPOOL DOWNDRAFT
Model JVD0303GS
Near Lago Vista, TX 78645
Justin
Job Details: 11/10/2021
Arrived on site to install previously diagnosed parts. I installed both controls and the switch. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Meadowlakes, TX 78654
Cliff
Job Details: 11/10/2021
Arrived on site to diagnose a refrigerator with loose handles. Found handle mounting studs thread stripped and replaced studs. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/10/2021
Arrived on site to diagnose a dryer that is making unusual noise. Found blower clogged with lint causing it to be unbalanced. Cleaned blower and tested unit. Found all is functioning properly at this time.
We serviced a
JENN-AIR RANGE
Model PRG4810LP
Near Austin, TX 78733
Leonardo
Job Details: 11/10/2021
Arrived on site for right big oven not igniting. Tested unit and found glow ignitor open. Replaced ignitor and tested unit. Preheated to 350. Unit tested good. No leaks at this time. Job complete
We serviced a
GE OVEN
Model PT7550SF4SS
Near The Hills, TX 78738
Jacob
Job Details: 11/10/2021
Arrived onsite for unit giving and f34 error code. Currently flipped the unit back on and f34 popped up after a 1min. Tried to take the unit out. But could not move the unit out as the unit space is tight and the unit is sitting just below a lip of the cabinet. Ordered parts. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 WB18X24071 (harness wire main) and 1 WB20T10025 (probe)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Round Rock, TX 78681
Wesley
Job Details: 11/10/2021
Arrived onsite for customer concerns over all electrodes sparking while igniting one burner. Advised customer that the electrodes share a harness and all of them spark by design during ignition. All checks good. Unit is now operating as designed.
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Fischer, TX 78623
Andrew
Job Details: 11/10/2021
"Arrived on site to replace control from previous diagnosis. Replaced control, tested unit, unit working good. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW
Near Seguin, TX 78155
Andrew
Job Details: 11/09/2021
"Arrived on site to test unit for load noise during wash, tested unit found shot gearcase and suspension, tub hub nut was worn out causing tub to wobble, recommended replacing gearcase, splutch, hudnut, suspension,wash plate and tubno leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Marion, TX 78124
Andrew
Job Details: 11/09/2021
"Arrived on site to test unit wet clothes at the end of cycle, tested unit found water level switch not connected, secured connection, tested unit, unit working properly, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Santa Clara, TX 78124
Andrew
Job Details: 11/09/2021
"Arrived on site to test unit for dishes not drying,tested unit found F7E1 error, no heat, cleared error code , ran diagnostics, all functions returned to normal, advised customer to purge cold water from sink before running dish washer, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near New Braunfels, TX 78132
Robert
Job Details: 11/09/2021
Arrived on call to replace previous diagnosed part. After installation test operation. All functions working properly.
We serviced a
MAYTAG DRYER
Model MED6230HW
Near New Braunfels, TX 78132
Andrew
Job Details: 11/09/2021
"Arrived on site to test unit for erratic behavior, tested unit found F3E1 error shorted exhaust thermistor, measured resistance at j14 got open reading, replaced thermistor (WP8577274) from truck stock, tested unit unit running as designed, advised customer to connect unit to WiFi to receive software update, job complete"
We serviced a
KITCHENAID WINE COOLER
Model KUBR214KSB00
Near Pflugerville, TX 78664
Jonathan S
Job Details: 11/09/2021
Arrived on site for wine cooler having scratches on door and door handle. Inspected unit and work area. Identified scratches on unit (see SD-pic). Found door with come with new handle. Found no ETA available on part. Office to schedule appointment when ETA is available.; ordrng 1 W11532919/RIGHTHINGE (STAINLESS DOOR)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Austin, TX 78728
Taylor M
Job Details: 11/09/2021
"I arrived on site to diagnose microwave vent fan not working properly, upon arrival I gained access to the unit found that the vent housing above the microwave was not properly sealed, i gained access between the microwave and the vent and found that the damper is positioned properly and the blower motor is operating properly as designed but the vacuum in the vent housing isnt proper due to air leaks. I utilized my silver tape and sealed the vent box above the microwave properly and now the unit is operating properly as designed. Job complete."
We serviced a
MAYTAG DRYER
Model MED8200FW0
Near Georgetown, TX 78628
Lou
Job Details: 11/09/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the element failure and the inner door panel gasket missing, I removed and replaced the heating element and inner door panel and tested. Unit is operating as designed. I cleaned the lint from the inside of the unit (photos). No lint observed at the end of service, job completed."
We serviced a
GE WASHER
Model GTW460ASJ5WW
Near Sunset Valley, TX 78745
Kevin
Job Details: 11/09/2021
"Arrived on site and found unit drain pump is stuck on. Spoke to SW while running diagnostics. Ran all functions through manual diagnostics and unit passed all tests. Unit now functioning as designed. If issue continues, will need control board and valve assembly and lid . Job complete. WH44X24385"
We serviced a
GE DISHWASHER
Model GLD4406R00BB
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/09/2021
"Arrived on site for a dishwasher that is not draining. Inspected unit and work area. Confirm the customers complaint and found water at the bottom of the dishwasher. Attempted to place the unit in a drain cycle and found the unit buzzing but no water flowing through the drain hose. Tested voltage to the drain pump and found 120 V being supplied. Unit will need a new drain pump for repair. U
We serviced a
AMANA DISHWASHER
Model ADB1400PYS6
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/09/2021
"Arrived on site for a dishwasher that is not draining. Inspected unit and work area. The customer advised that the unit stopped draining and he?s been able to get it drain one other time since but it has continued to not drain. Ran the unit through diagnostics and found an F8 E2 (drain valve electrical problem), F6 E4 (float switch open), and F8 E1 (slow drain) error codes. Tested the unit in an auto test and found the unit would not drain. Vacuumed out the excess water and remove the drain pump. Found a piece of glass in obstructing the impeller causing the issue. Remove the piece of glass from the drain pump assembly and tested unit three times. The unit begin to drain and operating as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Copperas Cove, TX 76522
Al
Job Details: 11/09/2021
Arrived to inspect dryer not starting. Confirmed the complaint and tested incoming voltage and got 240 volts. Disassembled and found the thermal fuse was blown causing the malfunction. R&R it and unit now functioning properly. Customer satisfied. Job Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/09/2021
Arrived on site for a refrigerator that has lights out in the refrigerator and freezer sections. Inspected unit and work area. Confirmed the customers complaint and replaced their freezer module. The unit then began to illuminate and light in both compartments as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/09/2021
"Arrived on site for Water still in unit and now unit won?t turn on. No lights at all. It?s like it shut down mid-cycle. Tried placing in diagnostics but control would not respond. Gained access to the control and found control was getting the 120 it needed to turn on, but it wasnt. Removed control and installed new control. Powered up washer and I was able to place in diagnostics. Placed in a drain and drain pump did not turn on. Gained access to the drain pump and found a loose connector. Reconnected drain pump and placed in a drain. Water drained as designed. Ran calibration for new control. Placed in auto diagnostics and washer completed all cycles as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVB00
Near Salado, TX 76571
Tyler
Job Details: 11/09/2021
Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed issue. Installed all previously diagnosed parts. Pulled and held vacuum then recharged system with 5.0oz of refrigerant per unit requirements. Lund equalized pressures at 45H/L sides. After restoring power found compressor failing to start/run. Amp draw was 11.24 amps. Tried new start device and found same results. Found compressor failing. Will need new compressor ordered. Office to reschedule once availability of parts is known.; ordrng 1 W10139462 (Compressor) and 1 TJ90SF8404 (Access valve) and 1 Cnote (Need ahs autho?)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76542
Al
Job Details: 11/09/2021
Arrived on site and inspected dryer scraping noises. Confirmed the complaint and found the unit had obvious signs of being dropped. The back panel was bent into the blower housing causing the continuing scraping. I corrected the issue by bending the sheet metal to its original location and the scraping stopped. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Waco, TX 76710
Jonathan M
Job Details: 11/09/2021
Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. Customer advised the unit does make ice but that comes down in sheets and has broken their ice bin. They advised that the unit no longer makes actual cubes but just sheets of ice. Confirm the customers complaint. Checked water supply to the unit and found the icemaker overfilling. Unit will need a new icemaker and I spend for repair. The icemaker sent with me it was not the right icemaker. ordrng 1 W10908387 (icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Troy, TX 76579
Tyler
Job Details: 11/09/2021
Arrived on site for refrigerator needing previously diagnosed parts. Upon arrival customer stated unit had showed some temp issues also. After further inspection found unit cooling as designed but also found heavy signs of ice formations in both compartments of unit in odd areas. Instructed customer on ice removal and also to take temps reading for next following week. Unit does have signs of possible cooling failure but at times of service found no immediate failures. Call complete ; ordrng 1 Cnote (Please see Tg att note)
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Waco, TX 76710
Jonathan M
Job Details: 11/09/2021
"Arrived on site for a washing machine that?s not starting new cycles after one has finished. Inspected unit and work area. The customer had left the unit in the last part of a prior cycle to show what was happening and once we started a new wash cycle, the unit did start right away. The unit sensed and filled as designed. Ran the unit through diagnostics and found an F5 E4 (lid not opened between cycles) error code. I canceled that cycle and attempted to start a new cycle. The unit still began to work and operate as designed. The customer David they are having to reset the unit after each cycle. I called whirlpool Techline and spoke to Joel SR# 7732193573. He advised that because the unit shares a breaker with a refrigerator, the lights in the utility room, and another wall outlet, the control is acting erratically due to the strain on the electrical circuit. He advised that no other repairs can be made until the unit is on its own dedicated circuit to the washer and that I need a dedicated circuit would most likely fix his issue. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC18PNXS3
Near Belton, TX 76513
Tyler
Job Details: 11/09/2021
Arrived on site for ice machine not making ice or turning non. Upon arrival confirmed complaint. After further inspection I found cause was due to external drain motor failing to allow 120v to pass to main control and rest of unit. Was able to bypass pump and restore power to unit and found everything functioning as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH75520AW0
Near Georgetown, TX 78633
Lou
Job Details: 11/09/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the microwave turntable motor failure, I removed and replaced the motor and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED6600VW0
Near Austin, TX 78738
Brandon
Job Details: 11/09/2021
"Arrived on site for customer complaint of unit not starting a cycle, found thermal fuse open due to control board failure, stuck relay, quoted customer for control and thermal fuse.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Austin, TX 78702
Luis
Job Details: 11/09/2021
"Arrived on site for water leaking. Diagnosed a frozen drain,removed compressor cover cleared drain tube,removed evaporator cover cleared ice from drain,checked water flow good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/09/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found broken wires in pantry harness. Repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
ELECTROLUX WASHER
Model EFLS627UTT0
Near Austin, TX 78732
David Z
Job Details: 11/09/2021
"Arrived on site to install new door catch. Replaced catch and tested. Verified unit working as designed and starting cycles.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Austin, TX 78759
David Z
Job Details: 11/09/2021
"Arrived on site to diagnose dryer with door opening when load is running. Found door isnt seating well in the catch. Replaced catch, provided strike was damaged. Flexed hinge a small amount and tested. Door is now sealing better. Had customer confirm a better fit. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78734
David Z
Job Details: 11/09/2021