"Arrived onsite for refrigerator not cooling. Confirmed compressor failure. Upon disassembly and accessing compressor compressor noticed the unit has extensive damage on the backside. Called tech line for assistance. Sent pictures to tech, SR#7735774055. Tech reviewed and recommended not proceeding with repair. Customer needs to reach out to customer service at 1800-253-1301 and refer SR# above. Job complete"

"Arrived onsite for right rear burner not functioning. Tested unit and could see igniter sparking but could not hear gas flow. Disassembled and inspected. Found debris stuck in orifice, clogging the port and not allowing gas to flow. Removed orifice and cleaned. Reassembled and tested, unit is functioning properly. Job complete"

"Arrived on site to test unit for odd cooktop flames. Found front two and left rear burners were not converted properly. Properly converted unit, now working as designed. No leaks detected. Advised to download app and connect unit to WiFi to ensure latest software is uploaded. Job complete."

"Arrived on site and inspected washer and found drain pump is reading 2.4 ohms and control board has failed. After replacing both washer will now complete a calibration cycle. Started a normal cycle and it is progressing normally. Advise customer to let you complete to wash out the washer as best as possible. Also recommended running a machine cleaner remove any residual aromas, job complete"

Arrived on site to test unit for not washing properly. Found no high drain loop installed causing water and food to back drain into dishwasher. Ran diagnostics with no issues. However did notice excessive suds present at end of diagnostics. Advised to run periodic clean cycles to remove any excessive soap build up also Installed high drain loop. No leaks detected. Job complete.

Arrived onsite to replace heating element under Special Project S17304. Replaced element and tested. Unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite for washer making a screeching/grinding sound during spin. Upon arrival inspected unit. Unit would not go into diagnostics. Power cycled unit and then could proceed. No error codes. Inspected underneath unit and found worn cam and belt. Looked to have oil residue but was grease not oil. Replaced cam and belt. Ran multiple tests and unit was not making any excessive noises. Job complete

Arrived on site and replaced heating element per special project. Tested unit and found no signs of leaks. Job complete.

"Arrived on site for water still standing in fabric tray . Also found outer tub ring not on . Put bellow ring back on . Replaced dispenser assembly. Ran diagnostics,all checked normal. No water leaks detected. Too late to call tech line . Job complete"

"Arrived on site , replaced heater and wash motor . Ran diagnostics all checked normal. No water leaks detected. Job complete."

"Arrived on site for dryer not powering up. Found breaker tripped . Found thermal fuse inserted upside down causing wire connections are inside housing and shorting itself out . Replaced and fix placement of fuse . Checked and found no issues at block ,heater and thermostats . No lint build up at time of service. Job complete"

Arrived on site for washer not spinning out load . Ran diagnostics got 7-1 error code . Replaced actuator and cap. Ran diagnostics test wash . All checked normal. No water leaks detected at time of service. Job complete .

"Arrived on site to install previously ordered parts. Replaced motor W11497303, shield Wpw10427633, and agitator W11550891. Calibrated unit. Ran automatic test cycle and test passed. Unit is operating as designed. No leaks present at this time. Job complete."

Arrived on site for intermittent preheating issues. Upon arrival. Test unit and unit is operating strangely when trying to preheat. Power cycled unit at breaker and ensured Wi-Fi connection to be sure there are no missing updates. Test unit and now preheating correctly. Unit is operating as designed. Job complete

Arrived on site for not heating. Upon arrival test unit and is not heating. noticed main gas supply valve is off. Turned on gas and test unit. Unit is now heating and operating as designed. Job complete

Arrived on site for unbalanced/ vibrating. Upon arrival inspected unit and found suspension is shot. Replaced suspension W11130362. Test unit by running a spin cycle with clothes. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site to diagnose a range with a handle not fully installed. Found rt side handle screw not installed through door bracket. Reinstalled handle properly and all is working properly at this time.

Arrived on site to diagnose a cooktop with a gas leak. Found incoming gas lines not fully tightened and tightened all connections. All is working properly at this time and no leaks were found after service was performed. File# 7735743021

Arrived on site to diagnose a washer that is not cycling properly. Found slider collar hitting rotor and replaced slider assembly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for a washing machine that is not finishing cycles. Inspected unit and work area. I ran the unit through diagnostics and found an F7 E5 (shifter fault) error code. I ran the unit through an auto test and found the unit work as designed until it got to the agitation portion of the cycle and then shut down. Attempted to do a spin test and found the same thing happened to the control where it would shut off and then come back on. Checked the shifter, motor, and capacitor and could not find an issue. Checked continuity through my wire harness and found proper continuity. What ahead and replace the control and tested the unit. The unit began working operate as designed. Call complete."

"Rubbed on site for refrigerator that is a little rusty freezer section and is not cooling the refrigerator section. Inspected unit and work area. Did confirm both customers complaints and found frost buildup in the freezer even though the freezer door gasket was lined properly with the cabinet. Found separation in between the liner and the cabinet causing the issue. Found that I could stick a quarter and some in the cabinet liner is certain spots. In the refrigerator section, I found that the air return channels were blocked with ice. I called Whirlpool Techline and spoke to Travis SR# 7735773799. Remind me to send him several photos of the dabs longer and freezer sections. He did advise that the gaps were quite large but that engineering wanted us to silicone the edges of the cabinet prior to sending the unit to review. Used silicone to bridge the gap between the liner and cabinet in both sections and removed the frost build up inside the air return channels. Test of the unit in the unit begin working operate as designed. Call complete."

"Arrived on site for no ice and water not dispensing. Found a frozen water tank due to air leaking between fan scroll and air tower,added sear to gaps,defrosted water line and fill tube line,ran diagnostics good water flow from dispenser ran icemaker test,icemaker passed harvest ran fill test passed."

"Arrived on site for no ice. Removed bin found large block of ice causing bail arm to be raised and shutting off icemaker,removed ice from bin reinstalled bin icemaker ran through a cycle,dumped ice and filled."

Arrived on site for a cooktop that has burners flames that are too high. Inspected unit and work area. Did confirm the customers complaint and adjusted the valves to shorten the flames. Tested the unit and the unit began to work and operate as designed. Call complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the lower harness and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete.

Arrived on site or a washing machine that has no tones on the user interface and is making intermittent sounds during agitation. Inspected unit in work area. Did confirm the customers complaint about the user interface and removed the agitator. Found several socks stuck up underneath the agitator causing the abnormal sounds intermittently. Removed the obstructions and tested the unit. The unit began to work and operate as designed. Replaced the user interface and tested that. Found that unit making sounds as normal. Call complete.

Arrived on site for a dryer that has a broken handle. Inspected unit and work area. Did confirm the customers complaint and replace the door handle. Test the unit and the unit began working operate as designed. Call complete.

Arrived on site for a washing machine that still wont spin out the clothes and is leaking. Inspected unit and work area. Remove the back cover of the washer and found the pressure hose had not been inserted onto the tub causing the issue with the leaking and the unit not Completing the cycles. Attached the pressure hose to the unit and reassembled the unit. The customer had another washer installed and his washer connections and he advised that he did not want to worry about moving the washer just yet. That so I was unable to test the unit but the customer advised that he would call back if any other issues persist. Call complete.

"Arrived on site to inspect microwave error code. Upon further inspection, I found the display showing F1E5-inverter issue. I removed the unit from the cabinet and placed on my oven dolly. I inspected the inverter and magnetron and found they had failed. Following the tech sheet, I removed and replaced the inverter and mag and retested and continued to get the error code. I removed and replaced the main control and retested and unit is operating as designed. I attempted to contact the owner and left a vm advising of my findings and repairs. Unit placed back in its space and retested and it continues to operate as designed. Job completed."

Arrivied onsite for dishwasher not completing cycle. On inspection the dishwasher went through diagnostic mode with no issues. What the customer was explaining was about 45 minutes into the cycle it would stop and the only way it would start again was by powering it down. I replaced the pump to see if it was a heat issue on the pump since 2 control board did not resolve the issue. No water leaks detected during service.

"Arrived on site for dryer, inspected unit and work area. Customer complaint taking 2-3 loads to dry. Tested unit and it was heating up to 170? on high. Tested the air flow and it was perfect. Gained access to the back of the unit to test fuses and thermostat and checked good. Tested the heating element and was showing signs of wear and cracks. Installed new element and tested unit was now heating up to 180? after heating lent replacement. Until is opening as designed. Job completed."

Arrived on site to replace previously ordered parts for dryer. Replaced heater and tested unit. Found all is functioning properly at this time.

Arrived onsite for a vent fan making noise. On inspection the screw that mounts the vent flap was a to long and rubbing on the blower making the noise. Snipped the end of the screw off and tested unit. The unit is operating as designed.

Arrived on site to install previously diagnosed part. Upon arrival I installed new pts relay and tested unit and found that unit would not heat. Upon further inspection I found that the connections at the high limit thermostat was not connected properly I corrected this and tested unit and found unit operating as designed. Job complete.

"Arrived on site to install new console to resolve issues powering on. Tried new console and couldn't get it to power on. Adjusted the ribbon cable and power connector on the console. Retested and found it powered on fine. Unit seems to have trouble powering on sometimes, but a basic replug fixes it every time. Repair completed"

"MSS25N4MKZ04 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the sealed system components and then vacuumed the system. Holding at 480 microns for 15 minutes, I charged with the MFG prescribed 68 grams of refrigerant and tested. The unit resumed normal function and started cooling as designed. No water connects to unit."

"Arrived on site. Diagnosed a defective compressor,replaced defective compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on found breaker would trip,installed unit to another outlet unit powered on checked low side pressure good unit cooling down. Advised customer to have breaker replaced that controls outlet behind the refrigerator"

"WTW5000DW2 Arrived to inspect no spin complaint. I entered service test mode and found F7E6 (Motor Fault) as the only stored error code. Manual test mode revealed the unit would agitate and spin, but there was an audible squeal during ramp up and coast down, during the spin test, but expected and within acceptable limits. Inspection of the gear case area revealed nothing out of the ordinary, except for the secondary lock on the motor connector was not secured and I corrected. The capacitor tested at 51.4 ?F. Further inspection revealed the basket hub was loose and showing signs of excessive wear on the splines. I removed and replaced the basket hub and recalibrated. The unit operated as designed within service test mode and there were no leaks observed during service. ; used 1 W10528947 (Hub) from stock"

"Arrived on site to replace previously diagnosed control, replaced control and tested, lights are working properly now and unit is running as designed, job complete"

"Arrived on site to test unit for broken parts, tested unit found rack adjuster wheels broken off, replaced rack adjusters, tested unit unit now running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed bellow, replaced bellow and tested unit is now running as designed, no leaks detected job complete"

Arrived on site to test unit for f47 error codes. Replaced both modules test unit and unit set good job complete.

Arrived on site to replace heating element due to special project. Replaced element test unit and unit test good. Job complete.

Arrived on site to test unit for loud noise. Ran all moving components and found all components working as designed. No frost build up on evaps. Found unit does not have water hookup and noticed ice maker was on. Turned ice maker off and advised customer to monitor and if issue persists to record video. Job complete.

"Arrived on site for oven, inspected unit in work area. Unit was showing error code F8E0. Called techline spoke to joe SR#7735770410 and recommended to replace lower oven fan. I had both fans so I replaced both. Cleared codes and retested. Unit is now operating as designed. Job completed."

Arrived onsite and found unit operating with sensor dry consistently not drying well on certain loads. Determined poor harness connection at control contributing to failure. Corrected connection to improve performance. Advised customer on findings. All checks good. Unit is now operating as designed. Advised customer on repair. Advised customer on use and care. All checks good.

"Arrived onsite and installed all previously ordered parts. Unit is now operating as designed. Advised customer on repair and tuned ignition for best operation. All checks good. Front left burner has a slower ignition than the others even related to spark alignment and draft, made adjustments to compensate. All checks good."

Arrived onsite and replaced the compressor and uv drier and access valve. Pulled vacuum on unit for 20 minutes. Held vacuum properly. Charged system with 5.7 oz of R134a and observed for proper operation. Unit is now operating as designed. All checks good.

Arrived onsite to repair broken blower wheel. Used blower wheel and repair kit to fix. Dismantled and removed broken blower wheel. Installed kit parts and blower. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site for not washing clothes. Upon arrival, ran diagnostics and got F7-E7 motor unable to reach rpm. Test unit and found with load the agitator does not rotate correctly. Inspected belt,cam, and agitator and all are good. Need to replace hub. Replaced hub and test unit. Unit is now operating correctly. No leaks present at this time. Job complete"

Arrived on site to test unit for right front burner and center burner flames way to hog. Test unit and found wrong orifices installed. Replaced orifice to LP test unit and unit test good job complete. Installed new bezel job complete.

Arrived on site to test unit for flames to high. Test unit and found all burner high on low. Adjusted the flames test unit and unit test good job complete.

"Arrived on site and replace lower harness diagnosed on previous visit, Washer will now drain all stagnant water and complete a diagnostic cycle, job complete"

"Arrived on site to test unit for not turning off, tested unit found timer is not advancing causing the unit to stay on, called safety to report my findings, got authorization to proceed with timer replacement W160V51WPL1, replaced timer and tested, unit is now running as designed, job complete"

"Arrived on site to diagnose refrigerator not dispensing any water. Tested unit on arrival and paddle felt loose, and switch wasn't triggering. Removed trim and found the plastic retainer on the separator cover holding the micro switch was broken, so switch didn't touch paddle ordrng 1 WP2180226 (Bracket) and 1 WP2194719 (Retainer spring)"

Arrived onsite for a built in MW that has F2E1 Stuck/shorted key on the display. Upon arrival I attempted to reset the unit and found no change the customer also informed me that she had already power cycled the unit and found no change as well. Founding the tech sheet as a guide I am ordering the console ordrng 1 W11229663 (PANL-CNTRL) and 1 W10815465 (CNTRL-ELEC)

"Arrived on site for refrigerator not cooling properly, and leak8ng from the dispenser. Upon arrival confirmed issue and verified ice door chute not sealing correctly due to fractured/broken WP2305202 bracket, WPW10184813 motor, WP2305258 door-chute, WP2305204 support. ordrng 1 WP2305202 (Bracket) and 1 WPW10184813 (Motor) and 1 WP2305258 (Door-chute) and 1 WP2305204 (Support)"

"WRT138FFDM01 Arrived to inspect no cool. Upon initial plug in, the unit made a growling and ed startup sound and then engaged. Amp draw after five minutes only reached .68 and a short-cycle attempt revealed the compressor making the growling noise until start device disengagement. Windings measured 4.4 and 5.4 and start to run was 9.3 , slightly lower than expected. I replaced the start device and capacitor and tested. The compressor actually sounded worse with the replacement. The unit will require a compressor replacement. Office to order compressor, dye drier and service port. The heat exchanger is copper. Please allow two hours for sealed system repair, R600a kit required and service management to add any additional parts required. Office to contact customer to arrange return service. No water connected to unit. ; ordrng 1 W11358352 (Compressor Kit) and 1 WPW10143759 (Dye Drier) and 1 W10913906 (Access Valve)"

"Arrived onsite for stand alone freezer not cooling properly. Upon arrival inspected unit. Found temperature issues the higher the shelf level. Bottom and second shelf are frozen but anything above hat was thawing or thawed. Spoke to SW and there is service pointer for unit. Ordering frost kit, main circuit board, and air tower Instructed customer to have unit manually defrosted 48 hrs prior to visit. Office to reschedule .; ordrng 1 5303918891 (Air tower) and 1 5303918878 (Kit) and 1 5304529281 (Board)"

"Arrived on site and inspected washer and found your case is leaking oil, took pictures. ; ordrng 1 W11393685 (Gearcase)"

Arrived on site for not dispensing ice. Found auger motor seized unit will need a new auger motor and yoke ordering parts. (LM ONLY); ordrng 1 12001773 (Motor) and 1 WP63052-2 (Impeller)

Arrived on site to test unit for left front burner not ignite correctly. Found switch harness was installIncorrectly. Secured harness correctly test unit and unit test good. Also found damaged burner heads for the left front and right rear burner. Ordering new burner heads 1 WB16K10070 (RR burner head) and 1 WB29K10023 (Burner cap)

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit making loud noises when making ice. Inspected unit and tested in diagnostics and found the fill valve for icemaker humming loudly. Im ordering dual valve to fix issue. No leaks where observed at the time of service. ; ordrng 1 W11567408 (Dual valve)"

Arrived onsite for a refrigerator that is not making ice. Upon inspection I found that the ice maker would not harvest and the water valve was chattering wen testing water flow. I am opening the ice maker and both water valves. Office to reschedule.; ordrng 1 W11482025 (VALVE) and 1 W11482383 (VALVE) and 1 W11579560 (ICEMAKER)

"Arrived onsite for a refrigerator that will make ice but not dispense the ice. I found the impeller stripped on the motor shaft and could not get it off. The center divider will need to be ordered and replaced with the prescreened impeller, motor, and spacer. Ordering WPW10309864 divider. RS for Thu 2/23.; ordrng 1 WPW10309864 (Divider)"

"Arrived on site to test unit for no ice production, tested unit found no ice in bin, ran test and found ice maker turning extremely rough , completed first cycle but failed next, ran water fill and found that fill tube is frozen, ice box fan running really weak, recommend replacing ice maker, ice box fan, fill tube heater and control, ordering parts office to reschedule ; ordrng 1 W11087201 (Fill tube heater) and 1 W10846539 (Ice box fan) and 1 W11579560 (Ice maker)"

"Arrived on site to diagnose dryer that is not making end sound or tone. Customer said several dryers have no triggered that sound. Called tech line who says switch and control are the only 2 items that affect this, but noise level is not adjustable. Ordering new control and switch for cycle tone. Office to schedule when expart arrives.; ordrng 1 W11168256 (2 pos switch) and 1 W11627508 (Control)"

Arrived onsite for a cooktop with the burners not lighting. I found all burners lighting correctly. The issue is when the center burner valve is turned all the way down to simmer and then turned up the flame goes out and gas keeps coming out. I could get the valve to work correctly after spinning the shaft back and forth multiple times but when it stays off for a short period the valve fails again. I believe there is to much valve grease in the valve body causing this and the valve will need to be replaced. Ordering W11246817 valve-burner. Office to RS.; ordrng 1 W11246817 (Valve-Burner)

"Arrived to inspect cooling loss. The unit had frozen up and the customer had already defrosted. I verified all functionality of the unit and all systems were operating as designed. A search in the MFG website revealed an updated service flash: Technical Service Pointer #: W11642483 Rev C Action, Release Date: December 2022, posted post our last visit. Office to order the control and contact the customer to arrange return service. No water connections to unit.; ordrng 1 W11546690 (Control) and 1 WP2315549 (Fan Motor) and 1 W11650661 (Heater and Harness Assy)"

Arrived on site and inspected washer and found it immediately shows F1E1 error code when a cycle is a temple. Will need to bring back control board to correct issue will also bring back anything that may be needed after control board is replaced.; ordrng 1 W10422889 (Control) and 1 WPW10446418 (Control panel) and 1 W10485684 (Harness) and 1 WPW10374126 (Motor control)

Arrived on site to test unit for no power and standing water into tub. Resistance within pump was good. Replace control and console. When drain pump engaged pump caused control replay to j we load and pop. Recommend replacing control and drain pump at the same time. Office to reschedule. Needing control on return visit.; ordrng 1 W11543994 (Control)

"Arrived on site for fridge not cooling . Unit has been unplugged for awhile . Ran diagnostics, fan are working . Compressor is humming loudly , pulling high amps . No frost pattern on evap. Ordering compressor,evap, uv drier service port .weigh 3 hrs . No water leaks detected at time of service. Call to set return . ; ordrng 1 Serviceport and 1 Uvdrier and 1 Weight3hrs"

"WRQA59CNKZ Arrived to inspect no ice. I found the ice fill tube and associated parts fully frozen per Technical Service Pointer #: W11560805 Rev. D. The unit will require the fill tube and valve, additionally. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W11330646 (Fill Tube) and 1 W11455388 (Valve)"

"WRX735SDHZ08 Arrived to inspect water coming out of unit. There was a significant amount of water below the crisper section and I found a trail of water from the filter and valve area. Removing the cover, I found the inlet of the valve dripping slowly. Returning tech will need to verify the right lower RC vent, upper right FC return, are free of ice and have sufficient airflow. No leaks of the water supply observed during service and I removed the water filter to prevent further dripping. ; ordrng 1 W11346622 (Filter Head and Reservoir) and 1 W11548535 (Valve)"

Arrived on site to test unit for unit leaking. Test unit and found damaged tub in the back making unit leak water. Will need to order new tub. Couldnt get the part number due to marcone being down. Office to order tub will need 2 hours. ; ordrng 1 Tubmarconesdownwillneedtoorder (Tub marcones not working will need to order) and 1 2hour (2 hour)

"KCGS356ESS00 Arrived to inspect burner issue. The center burner would go out when switching from simmer to higher settings. The valve will require replacement. No gas leaks detected during service. ; ordrng 1 W11246817 (Valve, Center Burner)"

Arrived on site for door needs replaced. Upon arrival inspected unit and found top right corner of RC door is dented. Need to order RC door and nameplate . Office To reschedule ; ordrng 1 W11258450 (RC door Stainless) and 1 W10884773 (Badge)

"Arrived onsite for washer making banging noise during spin cycle. Upon arrival inspected unit. Applied pressure to basket and found suspension failed. Replaced suspension. Tested unit in diagnostics and found no error codes, however at the end of the spin test unit made horrible grinding sound. Inspected underneath unit and found cam grinding on gears. Replaced cam and actuator. Ran another test and found unit squeaking. Ordering belt , control and return with gearcase . Unit has had multiple issues to address. ; ordrng 1 W11498796 (Control) and 1 W11239857 (Belt)"

Arrived on site to test unit for constantly draining. Found control is needed. Ordering part and office to reschedule due to website being down. Verified unit is still within manufacturer warranty. ; ordrng 1 W11616491 (Control)

Arrived on site to test unit for no power. Test unit and found breaker was off. Turned breaker on test unit and breaker tripping when oven pre heating. Checked all connections and wires and unit test good. Breaker is a GFCI advised customer to replac breaker. Job complete.

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised the unit does heat but it is taking several cycles for him to drive his clothes. Check voltage at the terminal block and found 120 V going from line 1 to neutral, 240 V going from line 2 to neutral, and 120 V going from line 1 to line 2. Double checked voltage at the wall and found 120 V going through the neutral connector. I advise the customer to refrain from using his dryer until he gets his electrical supply fixed. I checked all other heating components and found them within range. I advised that he would need to fix his electrical supply for the unit to work properly. Call complete."

"Arrived on site for washer with a error message. On inspection I could get the unit to power up, the control board had 120 vac to it but no power leaving the board. Replaced the control board and it powered up. Then I tried to put the unit in to diagnose mode and it would not respond to any key touch. So I repaired the ui and the unit started to work. The unit is operating as designed and no water leaks detected during service.

"Arrived on site for freezer gets to cold and develops frost all over and food in refrigerator sometimes freezes. Upon arrival tenant mentioned that also the ice dispenser does not dispense . Temperature is set at #5 Normal for both RC and FC. Temperature readings are RC is at 24degrees and FC is at 4.5 degrees . Test damper motor and is operating correctly. Inspected both FC and RC door gaskets and are perfectly sealed. Found evaporator fan is operating, but making whining sound. found auger in bin is fractured and need to replace bin assembly. Found RC thermistor is out of range. Need to replace ice bin assembly and control.

Arrived onsite for dryer making noise. Upon arrival inspected unit found noise immediately when starting cycle. Disassembled and inspected. Found rollers and pulley worn. Recommended repair kit to resolve issues. Replaced components and tested. Unit is now functioning properly without excessive noise. Job complete

Arrived onsite for washer tripping breaker. Upon arrival inspected unit. Powered unit and ran empty load test. Unit was functioning as normal. Customer tried load with clothes and again unit was operating properly. Customer stated that just a few minutes after starting a cycle the unit would trip the breaker. Unit is functioning. No leaks present at this time. Job complete.

Arrived on site to diagnose a washer that is not cycling properly. Found rotor bolt loose and tightened bolt. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site for washer, inspected unit in work area. Customer complaint was unit not draining. I gain access to the drain pump and found debris clogging up the pump. no leaks observed during service. Job completed."

"Arrived on site for washer leaking. Upon arrival confirmed issue but found no errors in diagnostics. Upon multiple tests I found when tub was filled then drained, water would backflow from standpipe in wall of home. Found no cracks, break or failures in any washer hardware.

"Arrived on site for dishwasher, inspected unit and work area. Same issue from the beginning. I advised CX we would have to replace the control board and the harness. No leaks where observed during service. Job completed."

Arrived onsite for a wall oven that is showing an f96 code. Upon inspection I found that this could would show up when using the oven in conversation back. Upon some research I found that the code was related to the cooling fan and the cooling fan speed sensor. Upon further inspection I found that the cooling fan was not spinning with enough force to move the hot air away from the control. And the sensor was not in good condition either. I installed the new cooling fan and sensor. And the unit several times and found unit operating as designed. Job complete.

Arrived on site for a dryer that in making a loud Squealing noise when in use. up inside I found that this noise was coming from the supports and the idler pulley was in need of replacement as well. I installed the new parts and tested unit and found unit operating as designed. I did mention to the customer to have their vents checked/clean due to the amount of lint I found in the unit.

"Arrived on site to inspect refrigerator water not dispensing and ice maker not getting water. Upon further inspection, I tested the water dispenser and water trickled out. I removed the filter bypass and retested and got the same results. I could hear the valve opening during this time. I removed and replaced the reservoir with filter head and retested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for not washing. Found wash motor seized. Replaced sump assembly, unit now now working as designed. No leaks detected. Job complete

"Arrived on site and inspected dryer and found two support wheels have failed. After repair dryer is running normally recommended at homeowner have been to the exterior inspected/cleared by a service before dryer is used again, job complete

"Arrived on site to test unit for not cooling, tested unit found compressor running and no frost pattern on evaporator, lines are warm, unit has a big dent right where the refrigerant lines go into cabinet, called tech line to present my findings, provided pictures by text, per tech line unit SR#7735756157, customer to call whirlpool customer service job complete"

Arrived on site to diagnose a dishwasher that is not turning on. Found latch assembly failed and replaced . Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site for a dishwasher that is not spring out of one spray arm. Inspected unit and work area. Ran the unit through diagnostics and found an F9 E2 (drain pump electrical problem) and F6 E4 (float switch open) error code. Renting it through a diagnostic check and found massive suds buildup inside of the dishwasher. Attempted to drain the unit and found that the unit was trying to drain but would not drain. Removed the dishwasher from the cabinet and found soap buildup inside of the drain tubing and inlet water assembly. Use the shop vac to clear out the gelatin debris. Was able to get all portions of the dishwasher clean and went to suck out the drain hose. Found the buildup inside of the drain hose was too clogged to remove. Advised the customer that they would need to replace their drain hose Prior to any further dishwashing cycles. I did advise the customer that their issue was using too much soap. They advised that the unit had overflowed at one point and was starting to leave white residue all over their dishes so theyve added more soap than before to try to alleviate that issue and has had the reverse effect. I told them that they needed to use no more than a table spoon of dishwasher liquid when using especially because they pre-wash their dishes. The customer is going to get a drain hose and to install it. The unit is working as designed. Call complete.

"Arrived on site for not dispensing ice. Tested dispenser auger motor energized not dispensing ice,removed container found coupling stuck to shaft and spring not stuck between connections. Removed shaft assemble defrosted shaft installed spring into shaft and coupling reinstalled container tested ice dispenser unit working as designed.

"Arrived on site for light issues. Tested fresh food switch multiple times at last attempt found found arm disengaged to switch and lights not powering on toggled switch up and down and lights powered on diagnosed a defective switch,replaced switch tested switch operation multiple times good. used 1 W11384469 (Switch) from stock"

"WGD5010LW0 Arrived to inspect heating issue. Upon arrival I advised the customer that the unit is for commercial use. Customer instruct only, no gas leaks detected during service."