We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Austin, TX 78748
Kevin
Job Details: 03/20/2023
"Arrived on site and found incoming water valve is broken, after replacing it ice machine is working properly, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Austin, TX 78748
Kevin
Job Details: 03/20/2023
"Arrived on site and inspected washer and found it is unplugged after reconnecting to power drain pump is running constantly. Cleared control and drain pump has stopped, confirmed pressure hose is clear and ran all functions in the manual cycle, Then ran an automatic test cycle and it passed and a calibration cycle and it passed. Discussed correct detergent usage and loading with homeowner, washer is now working properly, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78748
Kevin
Job Details: 03/20/2023
"Arrived on site and inspected dryer and found it is heating properly but there is no airflow showing on air flow meter. Removing vent hose from rear of dryer corrects airflow. Recommend it to homeowner that vent to the exterior of the home we cleaned/cleared by a service. Dryer should not be used until this has been done properly, job complete"
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS3
Near Dripping Springs, TX 78620
Andrey
Job Details: 03/20/2023
"Arrived on site to test unit for noise, removed blower and found cracked blower wheel, replaced blower and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Salado, TX 76571
David Z
Job Details: 03/20/2023
Arrived on site to replace icemaker to resolve failed icemaker with E5 error. Replaced icemaker and verified a cycle. Repair completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Harker Heights, TX 76548
David Z
Job Details: 03/20/2023
"Arrived on site to diagnose dishwasher that had gasket leak, and wasn't washing dishes well. Examined unit and found the inner tub gasket had come pulled out of the right side channel, but was undamaged. Reseated the gasket and ran unit. Verified proper fitment, no leaks, and unit is properly running the spray arms. Unit working as designed. Repair completed."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Copperas Cove, TX 76522
David Z
Job Details: 03/20/2023
"Arrived on site to diagnose washer that was banging around when spinning. Previous technician replaced suspension. I tested the unit and did not see any excessive wobbling, basket is centered as well. Unit had no saved error codes, no gearcase leaks. Basket is centered on gearcase shaft and doesn't bang or vibrate on high speed spin. Called tech line and reported findings, SR 7735987856. Advised customer on proper loading and usage. No repair needed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Maurice R
Job Details: 03/20/2023
Arrived onsite to install previously diagnosed parts. Installed the lower rack and no water leak detected during inspection.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308HPS01
Near Moody, TX 76557
Tyler
Job Details: 03/20/2023
Arrived on site for ice machine needing previously diagnosed start device. Upon arrival reconfirmed issue and installed part. Reassembled and tested ice machine. Found unit produce ice as designed and informed customer to give unit 24 hrs to fill bin. Call complete
We serviced a
WHIRLPOOL VENTHOOD
Model UXL6036YSS0
Near Leander, TX 78641
Maurice R
Job Details: 03/20/2023
Arrived onsite to install previously diagnosed parts. I installed the bezel to the control unit for the vent hood. The unit is operating as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Leander, TX 78641
Maurice R
Job Details: 03/20/2023
Arrived onsite for oven not keeping time. Talking with customer they said that I. A few weeks it is off by 4 to 5 minutes. Then they have to reset the clock. Replaced the control board to fix the clock issue. Told customer to connect the unit to WiFi so it can get the updates from WP. he said they would hooked it up to WiFi.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/20/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the capacitor and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78759
Vincent
Job Details: 03/20/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishes not drying. Entered diagnostic and found error code FAE2. Ran diagnostics and attached my amp clamp to the heater and was pulling 6.61 amps. Explained to customer that they need to use rinse aid and make sure they run hot water before using the dishwasher. Called techline to document my findings and spoke to Kurt SR#7735991119. Unit is operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Bastrop, TX 78602
Cliff
Job Details: 03/20/2023
Arrived on site to diagnose a refrigerator that is not producing ice. Found items in pizza storage compartment preventing fc door from closing properly and ice has clogged air chute for icemaker. Advised customer on findings and unit to be thawed to correct issue. No repairs done today and no leaks were found at time of service.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Austin, TX 78737
Luis
Job Details: 03/20/2023
Arrived on site. Found a defective freezer door and defective right side fresh food door gasket. Replaced gasket and freezer door checked door seal good
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Liberty Hill, TX 78642
Kimo
Job Details: 03/20/2023
Arrived onsite for a front right burner that is taking too long to ignite. Upon inspection I found that the spark electrode was in need of adjustment I did that and tested unit and found unit operating as designed but the unit shoulder like a flame thrower this was due to the burners being contaminated with left behind cleaning product I corrected this and tested unit once more and found the unit operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 03/20/2023
Arrived on site to test unit for heating not working. Test unit and found heating element working but unit not spraying water. Replaced sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Manor, TX 78653
Cliff
Job Details: 03/20/2023
"Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor, evap, and drier. Followed r600 procedures for vacuum and charging. Tested unit and found all is functioning properly at this time. No water hooked up to unit."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Pflugerville, TX 78660
Cliff
Job Details: 03/20/2023
Arrived on site to replace previously ordered parts for oven. Replaced ui and tested unit. Found all is functioning properly at this time.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Pflugerville, TX 78660
Cliff
Job Details: 03/20/2023
Arrived on site to replace previously ordered parts for dryer. Replaced rollers and idler from kit. Tested unit and found all is functioning properly at this time.
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/20/2023
"Arrived on site for a washing machine that is making a rubbing sound during agitation. Inspected unit and work area. The customer advised that the unit only makes the sound during agitation and does not happen during spin cycles. The customer also did not have a video or audio of the sound. Ran unit through diagnostics and could not replicate the sound. Ran the unit through both Phil tests until the washer got up to halfway up the basket and attempted to agitate on heavy agitation. Still could not replicate the sound. The customer advised that the sound typically occurs as the unit is being used more and more. Found an F0 E3 (overload) and F0 E5 (off balance load) error codes. I called Whirlpool Techline and spoke to Bruce SR# 7735989207. He advised that based on the current information and the fact the customer runs four or more loads a day, the issue would most likely be with the slider, heating up and sticking occasionally when the customer is repeatedly using the product. He advised that there is nothing that can be done on the machine side to prevent that issue because its most likely an issue with overuse with the unit or overloading. He advised to make no repairs and to advise the customer against overloading it. The unit is working as designed. Call complete."
We serviced a
JENN-AIR COOKTOP
Model JGC7636BS01
Near Blanco, TX 78606
Andrew
Job Details: 03/20/2023
Arrived on site to test unit for not igniting properly and flame issues. Found burner caps not seated into burner heads properly. Also found left side offices were on right side burners. Swapped orifices to proper locations and adjusted flames. Unit working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Hillsboro, TX 76645
Jonathan M
Job Details: 03/16/2023
Arrived on site for a refrigerator that is not dispensing water properly. Inspected unit and work area. The customer advised that their water has not been flowing properly through the dispenser and has been slowing down over the last few weeks and is now at a trickle. I asked the customer if they had an extra filter to test the filter. The customer did not. the customer did not want a filter at the time. I tested the unit without the filter and found proper water flow coming through the unit. Went ahead and replaced the filter housing just to be sure. I tested the unit and still have the same result with the filters. The customer had. The customer explain that they had an in-line filtration system before the refrigerator and still use the filter on the refrigerator. I advised the customer that since the valve was OK and the housing had been replaced. The only thing that would be left would be the filter. Replaced the filter and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TWG
Near Hutto, TX 78634
Cliff
Job Details: 03/16/2023
"Arrived on site to diagnose a refrigerator that is not cooling consistently. Found cold control failed, Replaced cold control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service. Office to collect from card on file.
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Cedar Park, TX 78613
Kimo
Job Details: 03/16/2023
Arrived onsite for a washer that in leaking. Upon inspection I found the leak coming for the garages and the rotor and slider damaged and the wash plate was also stuck in the shaft.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78626
Lou
Job Details: 03/16/2023
"Arrived on site to inspect microwave light not working. Upon further inspection, I tested the venthood light and found it not turning on. When I went to remove the bulb, it broke away from the base and the element inside was burnt. I removed the base and installed a new bulb and tested. Unit is operating as designed. Job completed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSJ
Near Georgetown, TX 78626
Lou
Job Details: 03/16/2023
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and it started to harvest but struggled to complete and it failed to dispense water into the tray. I retested and again it struggled to harvest, but this time it dispensed water into the tray. I tested temps in the FC=4 degrees. Due to the ice maker being the original part (10yrs). I removed and replaced the ice maker and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE RANGE
Model JTP86S0H6SS
Near Round Rock, TX 78665
Cliff
Job Details: 03/16/2023
Arrived on site to diagnose an oven that is not heating. Found bad solder joints on dlb relay on control. Repairs were approved and I repaired control. Tested unit and found all is functioning properly at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS26C5XXY02
Near Round Rock, TX 78665
Cliff
Job Details: 03/16/2023
Arrived on site to diagnose a refrigerator that is not cooling properly. Found control not powering condenser fan or compressor even though evap fan is running and fc tems in the mid 30s. Replaced Ed control and all is functioning properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG OVEN
Model MEW9527AS
Near Briarcliff, TX 78669
Kevin
Job Details: 03/16/2023
"Arrived on site and found thermal fuse has failed. Oven was originally sitting on top a 1 inch piece of trim that does not provide a full support along the bottom required by installation instructions. Took a picture and sent to KB/service management. Either a full panel could be added underneath Oven to lift it or a 1 inch piece of trim to be installed above control panel to hide gap, job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Burnet, TX 78611
Maurice R
Job Details: 03/16/2023
Arrived onsite for light burn out in refrigerator. On inspection the lights in the rc were out and the one in the freezer was out. Pulled the freeze light down and the connector was foamed in. Tried to get it unstuck with no luck. On further inspection the red wire on the LED light was cut about 1/2 inch from the LED light. Had to cut in splice the wires on to the new LED light. The unit is operating as designed and no water leaks detected.
We serviced a
ELECTROLUX WASHER
Model EFLW317TIW1
Near Buda, TX 78610
Andrey
Job Details: 03/16/2023
"Arrived on site to test unit for water leak, tested unit found cracked drain hose, customer accepted, replaced hose and tested, unit is now running as designed, no leaks detected, job complete"
We serviced a
IKEA DISHWASHER
Model IUD9500WX2
Near Austin, TX 78717
Paul
Job Details: 03/16/2023
Arrived onsite for a dishwasher not cleaning well and not draining. I tested the dishwasher and found the unit working as designed. The unit completely drained the tub. I found residual detergent build up causing suds and the pump to cavitate. I explained that cavitation will keep the water from spraying good and the arms will not move correctly. I explained to the customer that a dishwasher cleaner needs to be used and reused until the suds no longer are in the machine. I went over detergent use options
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AB00
Near The Hills, TX 78738
Kevin
Job Details: 03/16/2023
"Breaker for ovens is second from the top on the right side. Arrived on site and found microwave/oven combo has power but oven is unresponsive. Microwave works fine. Found saved error code F1E0 and techsheet recommend replacing MRC board. After replacing board oven is working properly took one picture of it preheating.
We serviced a
LG DRYER
Model DLE7177WM
Near Georgetown, TX 78626
David Z
Job Details: 03/16/2023
"Arrived on site to diagnose dryer that is not heating clothes at all. Tested unit and found no heat present. Checked voltages and found good voltage and polarity. Checked element and safety devices. Found thermostat open, causing the failure. Replaced thermostat and verified all working properly.Repair completed."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/16/2023
"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found ice fill cup full indicating fill valve was over filling/wheeping into ice maker. Ran multiple fill tests and found fill valve failing. I made repair. Found no leaks and informed customer to give unit 24 hrs to fill bucket, call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model WRF540CWBM01
Near Bee Cave, TX 78738
Luis
Job Details: 03/16/2023
"Arrived on site for cooling complaint. Found ice stuck between rake and housing,removed ice icemaker ran through a harvest and filled with water. Checked temperature reading,freezer reading 5? ran diagnostics all test passed changed defrost setting to basic.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near New Braunfels, TX 78130
Andrew
Job Details: 03/16/2023
Arrived on site to test unit for start button falling off. Found switch had popped out of place. Inspected switch and found no damage. Secured switch and unit working as designed. Advised to not twist button to prevent from disengaging again.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Manor, TX 78653
Wesley
Job Details: 03/16/2023
Arrived onsite and found unit operating and tripping the breaker while in operation. Determined unit not leaking and old evidence is from drink spill pre construction based color and drywall powder. Advised customer n nuisance tripping literature from whirlpool and the necessity to move the dishwasher to a compatible circuit breaker to a nuisance tripping. All else checks food unit is running without tripping at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Paul
Job Details: 03/16/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the ice bucket completely full of ice. I replaced the FC left side upper rack rail bracket and I replaced the deli harness. I tested the unit and all is working as designed. There were no water leaks present at the time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Leander, TX 78641
Kimo
Job Details: 03/16/2023
"Arrived onsite for a refrigerator that is missing ice chute seal and a tore rd gasket. Customer had ordered and received parts from whirlpool, I replaced them
We serviced a
SAMSUNG WASHER
Model WA50R5400AV/US
Near Round Rock, TX 78681
Kimo
Job Details: 03/16/2023
Arrived on site for a washer that is giving a off balance code no matter the size of the load. Upon inspection I found that the suspension had failed causing the basket to bounce up and down and through the unit off balance. I replace the suspension and tested unit and found unit operating as designed job complete
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Harker Heights, TX 76548
Tyler
Job Details: 03/16/2023
Arrived on site for dishwasher not clean8ng dishs well. Upon arrival confirmed issue and found f4e3 in diagnostics. I made repairs. Found no leaks and unit cleaning as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Cedar Creek, TX 78612
Matthew
Job Details: 03/16/2023
Arrived onsite for washer bouncing around on any load. Upon arrival inspected unit. Inspected and found visibly failed suspension rods. replaced suspension and tested. Unit is functioning properly. Job complete .
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Austin, TX 78727
Vincent
Job Details: 03/16/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator losing power with PO message displayed. Inspected unit and found ice build up in both evaporators. I read our disclaimer to customer about these particular style. I gave the customer a choice to go further with repairs but made them aware that we would not be able to warranty it, customer declined. No leaks where observed during service.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Austin, TX 78737
Kevin
Job Details: 03/16/2023
"Arrived on site and found right front burner is not installed properly, after disconnecting and reinstalling flame is now correct, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Dripping Springs, TX 78620
Luis
Job Details: 03/16/2023
"Arrived on site for no,ice. Icemaker not running through a forced cycle diagnosed a defective icemaker,installed new icemaker power cycled unit icemaker ran through a harvest and filled with water. ; used 1 WPW10300024 (Icemaker) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Wesley
Job Details: 03/16/2023
Arrived onsite and found unit operating no heat with failed ignitor. Replaced the ignitor to repair. All checks good. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Manor, TX 78653
Wesley
Job Details: 03/16/2023
Arrived onsite and found unit console partially unresponsive due to faulty connection. Accessed harness and cleaned and secured connection to restore function. Advised customer on repair. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Manor, TX 78653
Wesley
Job Details: 03/16/2023
Arrived onsite and found unit not heating with failed ignitor. Replaced the ignitor. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model cae2745fq1
Near Johnson City, TX 78636
Andrew
Job Details: 03/16/2023
"Arrived on site to test unit for leaking. Found installers did not level unit and rubber mats were smashed underneath rear of unit causing tub to sit against front of cabinet. Removed mats and leveled unit, unit now working as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Leander, TX 78641
Kimo
Job Details: 03/16/2023
"Arrived onsite for a washer that is making a noise when in use. Upon inspection I found that the gearcase was good not leaking oil, upon running the diagnostic cycle all functions operated with no issues and the noise heard was a normal operation noise. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78626
Lou
Job Details: 03/16/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser and element failures, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Georgetown, TX 78626
Lou
Job Details: 03/16/2023
"Arrived on site to inspect range burners not igniting. Upon further inspection, the customer advised the cooktop burners are working fine, but the oven wont turn on and they can smell gas. I disassembled the oven and tested the bake and it operated as designed. I tested the broil burner and it ignited but had a small flame at the back of the burner. I found the air shutter wide open and closed it approximately 1/4 way and retested. Broil burner is operating as designed. I inspected the warming drawer and found several cookie sheets inside and were possibly making contact with the bake ignitor. I recommended reducing the amount of items placed in the drawer as they will make contact with the ignitor and cause it to ground out and not operate properly. I found a small mark on the ignitor connector that could possibly be from being grounded out. I retested the unit again and it continues to operate as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Hutto, TX 78634
Cliff
Job Details: 03/16/2023
"Arrived on site to diagnose a dryer that is not turning on. Found debris came from inside drum and fell into heater housing, grounding element. Removed debris and tested unit. Found all is functioning properly at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Hutto, TX 78634
Cliff
Job Details: 03/16/2023
Arrived on site to diagnose a washer that is not unlocking. Found failed lock assembly and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Blanco, TX 78606
Andrew
Job Details: 03/16/2023
"Arrived on site to test unit for over producing ice. Found feeler arm broke off. Replaced icemaker, unit working as designed. Job complete."
We serviced a
KITCHENAID OVEN
Model KOCE507ESS08
Near Spicewood, TX 78669
Kevin
Job Details: 03/16/2023
Arrived on site and found customer is experiencing condensation on inside of microwave door when in use. There is no damage to door or cabinet surface. There is no known correction for this and it is not effecting operation. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Spicewood, TX 78669
Kevin
Job Details: 03/16/2023
"Arrived on site and found customer is experiencing condensation on mullion, set test 85 to mullion always on. If issue continues mullion and control should be prescreened. Customer is also experiencing light frost overall in freezer, took pictures. There is no known remedy for this at this time, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSS244LL0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/16/2023
Arrived onsite for dishwasher leaking on the left side. Customer showed me where the water was coming out at. Looks like it was coming out of the steam vent. Ran the unit in diagnostic mode and it did not leak. Ran the unit in quick wash in still did not leak.Customer showed a vide and pics of the water on the floor in front of the steam tube. I replaced the vent and told the customer to wash some dishes to see if it leaks again. No leaks were detected during inspection.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Andice, TX 78628
Maurice R
Job Details: 03/16/2023
Arrived onsite for oven bottom popped up. On inspection found that the burner was lifted up causing the bottom to lift the back left corner. Adjusted the burner and reinstalled the cover. It fits fine now and the unit is operating as designed and no gas leaks detected during service.
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Burnet, TX 78611
Maurice R
Job Details: 03/16/2023
"Arrived onsite for error message F3E1. Read on the error 2 things that caused the issue is poor water pressure and a bad sensor. Since we were out 2 months ago I checked the strainers on the inlet valve and found it to be partially clogged. I cleaned them up in tested the water pressure. The water pressure was good, informed the customer to run and see if the error reappears. No water leaks detected during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Buda, TX 78610
Andrey
Job Details: 03/16/2023
"Arrived on site to test unit for not dispensing water or ice, tested unit found water reservoir frozen do to a gap between liner and evaporator cover, cold air is blowing on water lines freezing them, defrosted reservoir insulated water lines, applied perma gum strips around perimeter of evaporator cover to prevent cold air penetration, unit is not functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78741
Andrey
Job Details: 03/16/2023
"Arrived on site to replace previously diagnosed control and pump, removed pump and found a plastic bag stuck in pump, replaced pump and control, tested unit, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Austin, TX 78741
Andrey
Job Details: 03/16/2023
"Arrived on site to replace previously diagnosed control and pump, replaced parts and tested at high spin cam starts to grinding customer pointed out that this was the issue from the beginning, replaced gear case and cam, put unit into high spin, grinding noise is no longer there, unit is functioning as designed, job complete"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Del Valle, TX 78617
Andrey
Job Details: 03/16/2023
"Arrived on site to test unit for not working, tested unit found E0 error displayed, unit is receiving proper voltage, cycled power, but control is still not responsive displaying E0 error, replaced control and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Kyle, TX 78640
Andrey
Job Details: 03/16/2023
"Arrived on site replaced previously diagnosed parts, replaced filter drier due to potential blockage, vacuumed down system, vacuum held good charged system 3.7oz of R134A, waited to stabilize and powered on unit, pressure low side at 0 and high side 120psi, frost pattern developed advised customer to monitor if same issues persists give us a call back, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Andrey
Job Details: 03/16/2023
"Arrived on site to test unit for moisture accumulation in RC, tested unit found excessive gaps around liner causing warm air penetration into unit, filled gaps with silicone from truck stock (W10841140) in FC And RC, unit is now running as designed, job complete"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Austin, TX 78750
Vincent
Job Details: 03/16/2023
Arrived on site for wall oven. Inspected unit and work area. Customers complaint was wall oven making noises. Tested unit up to 400? and found no out normal noises. I found some vibration while convection fan was on. I advised customer to get cabinet properly fitted for this unit and fully installed. Once installed correctly with mounting screws if noises are still present to to reschedule. I also asked customer if possible to have a video of the noise they are experiencing. Unit is operating as designed at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78732
Vincent
Job Details: 03/16/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was freezing in fresh food on top shelf. Found that the temps where set in RC at 33? and recommended is 37?. Customer also advised that unit was still making loud vibration noises. Pulled unit out and found some screws missing and the rear panel bent. Replaced missing screws with truck stock and fixed the panel. Used the adhesive to seal some gaps around the freezer door. Re-leveled unit. No leaks where observed during service. Job completed. ; used 6 WPW10141645 (Screw) from stock"
We serviced a
KITCHENAID OVEN
Model KOSE900HSS00
Near Blanco, TX 78606
Andrew
Job Details: 03/16/2023
Arrived on site to test unit for console not responding. Replaced console and ran to 350 with no issues. Advised to download app and connect to WiFi. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Dripping Springs, TX 78620
Luis
Job Details: 03/16/2023
"Arrived on site for a defective compressor,replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS00
Near Georgetown, TX 78628
David Z
Job Details: 03/16/2023
"Arrived on site to adjust / level refrigerator that had drawers and shelves out of alignment. I made several adjustments to the drawers and doors to get them as aligned as possible. Geometry of the cabinet seems to be off slightly, and not all 5 doors are perfectly square. Unit looks significantly improved, but can not make any other adjustments to improve. Repair completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Morgan's Point Resort, TX 76513
David Z
Job Details: 03/16/2023
"Arrived on site to replace capacitor to resolve washer thar would not start and advance cycle. Replaced capacitor and tested unit. Verified proper movement, and unit is now properly running cycles. Repair completed."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Temple, TX 76501
David Z
Job Details: 03/16/2023
"Arrived on site to follow up on side by side refrigerator that lost cooling in RC. Found evaporator completely frozen over due to not defrosting. I examined the evaporator harness and found the brown heater wire was loose. I reseated that pin in the harness. Issue started after a power surge in the area. I replaced the control and the defrost thermistor, as well as addressing the brown defrost heater wire. I tested tue heater in diagnostic and verified it will come on and heat. Unit working as designed at this time. Repair completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Lakeway, TX 78738
Luis
Job Details: 03/16/2023
"Arrived on site for a defective compressor. Replaced defective compressor and drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Killeen, TX 76541
Tyler
Job Details: 03/16/2023
Arrived on site for washer needing previously diagnosed shield. Upon arrival inside part reassembled and found unit working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Killeen, TX 76549
Tyler
Job Details: 03/16/2023
Arrived on site for washer making odd noises. Upon arrival confirmed issue and found belt loose on cam but no errors stored in diagnostics. Replaced cam and belt and found noise removed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Killeen, TX 76549
Tyler
Job Details: 03/16/2023
Arrived on site for refrigerator not allowing door seals to work properly. Upon arrival confirm complaint and found door gaskets not pushing into door liner properly. I replaced both gaskets and then re-shaped and ensure they were sealing as designed. Inform customer to notify us if seals failed again. Call complete.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Canyon Lake, TX 78133
Andrew
Job Details: 03/16/2023
Arrived on site and replaced previously diagnosed element. Unit working as designed. Unit failed ventilation test. Advised venting to exterior needs to be cleared. Job complete.
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Austin, TX 78739
Luis
Job Details: 03/16/2023
Arrived on site for no ice. Removed bin ran icemaker diagnostics icemaker didnt complete harvest test and read bf for bin full with no ice or bin removed diagnosed a defective icemaker. Replaced icemaker ran harvest test passed ran fill test passed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near New Braunfels, TX 78132
Andrew
Job Details: 03/16/2023
"Arrived on site and replaced previously diagnosed valves, bellow, and dispenser assembly. Ran diagnostics with no issues. No leaks detected. Job complete."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Marcos, TX 78666
Leonardo
Job Details: 03/16/2023
Arrived on site to test unit for dispenser not opening. Replaced dispenser test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near New Braunfels, TX 78130
Leonardo
Job Details: 03/16/2023
Arrived on site to replace blower. Replaced blower test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near New Braunfels, TX 78132
Leonardo
Job Details: 03/16/2023
Arrived on site to test unit for buttons not working. Test unit and found control board not sitting correctly not allowing buttons to make contact. Secure board test unit and all buttons working job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Burnet, TX 78611
Maurice R
Job Details: 03/16/2023
Arrived on site for previously diagnosed parts. Replaced the coupler on the icemaker motor. Tested the ice dispenser and it was dispensing ice now. I gain access to the fc evap tested the thermistor in it was at 7.8k temperature of 39? charts says 7.7k should be 37?. It was very close to to what the chart said it should be. No water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Little River-Academy, TX 76554
David Z
Job Details: 03/16/2023
"Arrived on site to diagnose washer that had a hot smell and would not start. Examined control and found control was fine, no issues present. Ran unit and heard it buzz when sensing. Found capacitor was not tight on the bottom and had pinholes in it, causing a leak. Replaced capacitor and tested unit. Verified all working as designed. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Waco, TX 76705
Jonathan M
Job Details: 03/16/2023
"Arrived on site for a refrigerator that is not cooling on both sides. Inspected unit and work area. The customer advised that the unit is cooling partially in the freezer section, but is not cooling at all in the refrigerator section. Open the freezer door and found evidence of a defrost issue inside of the freezer section. Disassembled the freezer section and gained access to the evaporator. Found one of the connectors on the heater had backed out of the heater connector. Reattached the wire to the connector and added electrical tape to the backside of it to prevent that from happening again. Checked resistance through the harness and found proper resistance for the heater. Manually defrosted the unit and I advised the customer to call back if any other issues persist. Call complete."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waco, TX 76708
Jonathan M
Job Details: 03/16/2023
"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised that the unit has not heated ever since they bought it. Ran the unit on a normal high heat cycle and confirm the customers complaint. Check voltage to the unit and found proper voltage and polarity. Took off the back cover and found one of the connectors for the thermal cut off, had not been connected. Connected the connector and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Waco, TX 76706
Jonathan M
Job Details: 03/16/2023
Arrived on site for a washing machine that wont drain. Inspected unit and work area. Were on the unit through diagnostics and found an F9 E1 (long drain) error code. Checked underneath the washer and found the drain pump within range. Checked the wiring and found that one of the wires have been pinched at the drain pump clip causing a drop in voltage to the drain pump. Removed the wiring from the clip and tested the unit again. The unit began to work and operate as designed. ran the unit to an auto test in the unit ran as designed. Added some electrical tape to the wiring to ensure this doesnt happen again. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hewitt, TX 76643
Jonathan M
Job Details: 03/16/2023
"Arrived on site for a washing machine that has tangling clothes and is spinning too hard. Inspected unit and work area. Customer advised that her thin shirts, seemingly get wrinkled inside of the washer, and that she wanted to know if there was a way to reduce the spin speed on certain cycles. I did explain to the customer that the spin speed on this particular model is pre-programmed, depending on the load setting that she has selected for the washer. Did explained that the wrinkling off her clothes can be due to wrapping clothes around the agitator and explained how the washer works. Went over the user care guide and round the unit three diagnostics. Found an F0 E2 (oversuds) error code. Ran into a diagnostic test and the unit ran as designed. Call complete."
We serviced a
MAYTAG DRYER
Model WED5620HW2
Near Manor, TX 78653
Wesley
Job Details: 03/16/2023
Arrived onsite for poor dryer performance and having to run multiple cycles. Steam forming in the room. Determined the duct was detached from unit. Reattached duct and determined resumed normal operating. Advised customer on interior wall long duct maintenance requirements and advised on all findings. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near New Braunfels, TX 78130
Andrew
Job Details: 03/16/2023
Arrived on site to test unit for no ice production and water leaking from ice maker area. Found full tube extension was pushed too far back and not reaching full cup. Adjusted extension and unit completed cycle with no issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Kyle, TX 78640
Andrey
Job Details: 03/16/2023
"Arrived on site to replace previously diagnosed control and thermistor, replaced control and thermistor, noticed that there excessive amount of moisture in RC, inspected gasket and found it sealing good but 1/8 gaps between liner and outer casing causing warm air penetration in to RC , sealed gap around FC and RC, powered unit on and noticed compressor not starting on first try even though unit has been off for a while,, replaced start device and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL DRYER
Model wed5605mc0
Near Lakeway, TX 78738
Kevin
Job Details: 03/16/2023
"Arrived on site and found customer is experiencing a noise while running. Recorded noise and sent it to KB/Service management. Disassembled dryer and showed customer all moving components inside of it. Nothing alone is making any excessive noise. Replaced all support wheels, and belt, and idler pulley. Documented customers experience with tech line. There is nothing further that can be done to address the concern, job complete 7735964732"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Georgetown, TX 78626
Kimo
Job Details: 03/16/2023
"Arrived onsite for a washer with a tub/basket that has fallen off of it suspension. Upon inspection I found this was indeed the case I installed the tub and found that it was still in good shape, I replace the suspension and tested unit several times and found unit operating as designed no leaks."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near San Marcos, TX 78666
Leonardo
Job Details: 03/16/2023
Arrived on site to test unit for buttons getting stuck. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78626
Kimo
Job Details: 03/16/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the door slider and the ice bin and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Kyle, TX 78640
Leonardo
Job Details: 03/16/2023
Arrived on site to test unit for light not turning off. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
We serviced a
MAYTAG COOKTOP
Model MER8800FZ5
Near Niederwald, TX 78640
Leonardo
Job Details: 03/16/2023
Arrived on site to replace cooktop ordered from previous technician. Replaced cooktop test unit and unit test good job complete.