Arrived onsite for oven light not working upon further inspection found light bulb burned out replaced light assembly w11707255 unit is working as designed no gas leaks detected during service

Arrived on site and replaced terminal block(WPW10245259) and harness(W11616884). Unit is now working as designed. Job complete.

"Arrived on site. Found evaporator thermistor hanging down,located clip under evaporator plate,removed clip installed thermistor to clip and secured to return line under evaporator plate. Ran diagnostic pump not sending power to valve,ran compressor test frost forming,ran a normal cycle pump would send power to valve under a normal cycle but not in diagnostic weak water flow,found discoloration on bin thermistor. Replaced recirculating pump,bin thermistor and valve,ran diagnostic all test passed. W10897719,w11542867,wpw10511923; used 1 W10897719 (Valve), 1 W11542867 (Pump), and 1 Wpw10511923 (Thermistor) from stock"

"Arrived on site to inspect washer running drain pump continuously. Upon further inspection, I found that the control had an internal failure, which was causing it to sense a full tub and activating the drain pump. I installed a new control provided by the customer. W11607637 I calibrated and tested the washer. The washer is now operating as designed. No water leaks observed during service. No one on site to sign"

WFP2715HW0 Arrived on site for wrong pedestal . On arrival verified issue I uploaded photos of the issue. Washer is overlapping pedestal causing washer not function correctly. Washer needs the correct pedestal or it can cause future problems for washer and client. No water leaks visible from main water supply no parts needed.

WFW560CHW4 Arrived on site for a washer making loud sounds. On arrival client stated that when washing and spinning product makes the loudest sounds. I ran diagnostic no error codes I ran a spin test still no sounds. Client stated the sounds only happens when a load is in the washer. I asked client to add some laundry. Then I ran quick wash and that's when i heard the loud noises it was the pedestal. I tightened the nuts on the legs and the other screws on the pedestal that were lose. The noises are definitely coming from the pedestal after tightening screws and nuts I didn't hear sounds . No parts used product works as it's designed no water leaks visible from main water.

WMH31017HS10 Arrived on site for a otr microwave fan not working correctly. On arrival client said fan works good but it not venting correctly and he noticed after his roof was replaced. I checked venting and it was very weak. I removed microwave and the fan works great product is working as its designed. The issue is the ventilation to home client will be contacting home builder to address issue no parts used.

"Arrived on site for customer complaint of unit clicking and not cooling. I found failed start device, I replaced start device, plugged unit in, compressor started but was making a real loud noise and clicked off. I found compressor shorted to ground, ordering compressor, filter dryer, and access valve. Parts used w11524472; ordrng 1 W11557425 (Compressor) and 1 Cnote (SS tech) and 1 Cnote (2 hour job) and 1 Cnote (Lockring kit) and 1 Wpw10143759 (Filter drier) and 1 W11506635 (Access valve) and 1 Cnote (Office to reschedule)"

"Arrived on site for making noise. Upon arrival, Customer states that the noise was continuously happening but has stopped the last day. Ran temperature test and get 0 in FC and 40 in RC. Ran diagnostics to force all components. All components operate correctly with no odd sounds. Inspected evaporator and have small amount of frost build up around fan area. Ran forced defrost and is operating correctly. Did find freezer over filled with product. Recommend less amount of food to allow correct airflow and to assist with airflow to evaporator.. Cannot duplicate noise issues at this time. Recommend if happens again for customer to get a video recording of noise to assist with diagnosis. Unit is currently operating as designed. Job complete"

"Arrived on site for leaking water. Upon arrival, Ran diagnostics and get error code F4-E3 wash motor not operating. inspected surrounding around unit and on floor and there are no damages due to water. Ran unit. Fill valve an drain pump are good. Found water dripping from wash motor. Found motor is rusted and not operating. Removed sump and motor and found leaking from pump. Replaced sump and motor W11613479. Test unit and is operating as designed. No leaks present. Job complete."

"On arrival, verify complaint of damage tub per previous diagnosis. Replace the tub and found further damage to the machine unit will need a new door panel outer as well as the rail on the right side for the top rack. After installing new tub confirmed, no leaks from the unit ordering. Door panel W11416374 and rack slider W11553484 reschedule for 3/26 . Installed W11409866; ordrng 1 W11553484 (Top rack slide right) and 1 W11416374 (Outer door panel)"

Arrived on-site for unit not cycling. Found error code for motor. Installed motor (w11613479) cycled unit and everything is working as designed.

"Arrived on site to inspect the refrigerator, not cooling at all. Upon further inspection, I checked incoming voltage to the inverter and measured 120vac. I checked running voltage to inverter and measured 6.9VDC. I checked the windings on the compressor, and they measured good and no shorts measured on the leads to ground. I verified that the fans are running properly. The inverter has failed and is not running the compressor. I am ordering the inverter. Office to schedule return service. No water leaks were observed during service. ; ordrng 1 W11685134 (Inverter)"

"Arrived on site to test the bottom oven, which was reported to be either not reaching temperature or taking too long to preheat. Pulled the unit out to check the ohms and continuity of the bake and broil elements; both tested good. Discovered that the upper connection to the broil element was not connected. Secured the connection and tested the unit by preheating the oven to 350?F. The oven successfully preheated to 350?F within 12 minutes. Verified the average temperature, which measured 357?F perfectly within the acceptable range. Job Complete."

"Arrived on site do unit making a clanking noise. Upon arrival, customer stated the noise will occur during a heavier load. Proceeded to replace W10754448 clutch, W11195971 stator, W11260238 rotor, W10734521 slider and W11449841 gearcase. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

Arrived on-site for washer not cycling. Found latch error code. Installed latch w11307244. Cycled unit and everything is working as designed.

Arrived on site for smell of gas underneath. Found large amounts of pipe dope around regulator. Removed cooktop. Replaced regulator and tested with top off. Found bubbles coming from middle burner. Secured burner tunes and retested. No more bubbles. No more leaks. Call complete. W11087445. Called safety. Sr#7741176313

"Arrived on site to test the unit for sparking during heating. Found that the customer had left the rack inside when not baking or broiling. Advised the customer to remove the rack when using the unit as a microwave. Contacted Techline, performed tests with their guidance, and was advised to replace the rack. Ordering a new rack; the office will contact the customer to reschedule. SR#7741185554 JUST DROP OFF. Also called safety ; ordrng 1 W11707190 (Rack)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the glutch hand control and ran the unit.Threw a rinse and spin with clothes in it. I did not find any abnormal noise present during the entire cycle. The unit is working and operating as designed. Call complete. W10754448 and W11400681.

"Arrived on-site to test the unit for not notifying when food is cooked, and the timer is done. Tested the unit and found the sound was turned off. Turned the sound on and set the volume to high. Retested the unit, and it is now functioning properly. Job complete."

"Arrived on site to test unit for excessive shaking, tested unit found suspension good customer stated that at times the unit shakes, put a load of clothes through a quick wash, unit is spinning clothes out properly and no excessive shaking, explained to customer on how to load unit properly and if during spin cycle it starts to shake then the cycle can be paused and clothes adjusted, at this time unit is running as designed no leaks detected job complete no parts installed"

"Arrived on site for loud noise. Upon arrival customer, test unit and cannot duplicate a loud sound. Customer will monitor unit and get a recording if happens again. Job complete"

Arrived onsite for unit not dispensing water or making ice. Inspected and found supply was turned off. Turned supply on and tested. Dispenser is now functioning and tested ice maker and is functioning properly. Advised customer to give time for ice production. Job complete

"Arrived on site for spell concerns. Found no odd smell in bin compartment or compressor compartment, pulled unit out unable to find any smell issues,removed top cover checked area no issues,customer claims when unit is running mildew smell escapes from vent hole where harness and evaporator tube enter tube,informed customer there is no fan or airflow in bin to circulate smell while running. Replaced gasket prev tech ordered reinstalled unit,ran diagnostic all test passed no odd smell,ran normal cycle same no odd smell,did inform customer that due to unit having a gravity feed drain when condenser fan is running smell could be circulating from drain."

"Unit is a dishwasher. New Build , no residents. Arrived onsite for unit not turning on. Inspected and found power cord damaged, took pic. Will need to replace power cord. Office to reschedule ; ordrng 1 W10831279 (Power cord)"

Arrived onsite for damage nameplate replaced with new nameplate W11223753 unit is working as designed

"Arrived on site to Del washer leaking water. Upon futher inspection, I placed the unit into diagnostics and observed an error code for a shifter error. I ran component testing and found that during agitate, the agitator was only turning in one direction, which was causing the water to make whirlpool and spilling over the sides of the tub onto the floor. I found that the belt and cam are worn and will need to be replaced along with the gearcase. I am ordering the cam and belt drive block, spanner nut, and also the motor and control just in case they are needed. WPW10006415 WP389140 WPW10006384 W10721967 WP21366 Office to schedule return service. ; ordrng 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 WP389140 (Drive block) and 1 WPW10006415 (Motor) and 1 WP21366 (Spanner nut)"

"Arrived on site and replaced ice maker(W11658802), heater(W11226501), fan(W10846539) and control(WPW10675033). Advised customer to monitor."

Arrived on site to replace board. Found board was not correct one. Ordering new board rescheduled for Monday. ; ordrng 1 W10839510 (Control board)

"Arrived on site to follow up on dishwasher making noise. Customer said noise comes on around 1hr 40ish mins into the cycle and captured video. Listened to sound clip which customer traces to drain pump. Noise in video matches excessive drain pump noise, which may be due to overheating pump. Replaced drain pump to resolve. Customer will follow up if noise persists. Parts used - W11497943. Repair completed."

"Arrived on site for ice maker issue, upon arrival, customer thought was under warranty. He is canceling service for now and is calling whirlpool. No work performed. Job complete"

"Arrived on site for unit having Low Flow error. Upon arrival, found bellow to be warped and torn. Removed ring clamp to inspect counter weight blocks and found bottom weight block is touching the drain pump. Exposed top cover and found right spring broken. Ran test on motor and found tub spinning but struggling to spin. Feels like bearings is bad and seized the shaft for tub to spin. Ordering W11314394 springs (2), W11460604 tub assembly, W11316766 shock absorbers (4) and W11314648 bellow. Unit will need 2 man. Also needs autho. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11460604 (Tub assembly) and 2 W11314394 (Springs)s and 4 W11316766 (Shock absorbers)s and 1 W11314648 (Bellow)"

"U it new build, no residents. Arrived onsite for damaged Rc door. Replaced and flufed gasket. Unit is functioning properly. Job complete. Unit was made accessible. No one on site for signature."

"Arrived on site. Replaced defective icemaker,fill tube heater,ui and installed updated leds,powered unit on ran icemaker harvest passed,ran fill test passed ui lit up correctly all leds working. W10848301,w11658802,w11683243,w11087201"

Arrived onsite for unit not heating to set temp upon further inspection ran burnoff verified temp with multimeter at preheat lower 396 15 minutes after 353 upper at preheat 389 15 minutes after 348 adjusted calibration lower 5 degrees upper 10 degrees unit is working as designed

"Arrived on site for washer will not run a complete cycle make a noise when operating. Upon arrival customer explained issue and has to unplug. Ran diagnostics and get error code F3-E1 pressure system fault. Found Service Pointer #: W 11766193 for this issue. Contacted claims and model and serial are within range to cover replacement of control with S Code: S153EB. Ordering control. Office to reschedule. I explained to customer once control is replaced and other issues are found, those issues would not be covered. ; ordrng 1 W11607637 (Control)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the upper rack spray arm and right rack adjuster. When I went to remove the rack from the unit to replace the adjuster, I found the left adjuster was mounted to the rack with a rusted screw and nut. I was able to get the right adjuster on without removing the rack, but the rack clip was missing and I had to use a ziptie to lock the adjuster into track. Due to the issue with the left adjuster, I will need to order more parts. I went ahead and re-diagnosed the unit to find it needed to be cleaned and the heating element is badly warped and the filter screens are popped out. Also found the lower spray arm has debris in the ports and will need to be cleaned out and if not able to clean, it will need to be replaced. Unit is operating as designed as far as washing goes. I am ordering the adjuster, clips, both adjuster housings and covers, heating element, filter and lower spray arm and scheduled return service for 03/25/25. I recommended the customer perform a cleaning cycle on the unit. No water leaks observed during service. ; ordrng 2 WPW10546503 (Adjuster)s and 2 WPW10195840 (Adjuster clip)s and 1 W10872845 (Filter) and 1 W10696509 (Element) and 2 WPW10195839 (Clips)s and 1 WPW10588164 (Left Adjuster housing) and 1 WPW10588165 (Right adjuster housing) and 2 WPW10250162 (Adjuster cover)s and 2 WPW10250160 (Adjuster clip)s and 1 W11101428 (Lower spray arm)"

"Arrived on site for water leaking. Found water leaking from front of filter housing,found filter not fully rotated in housing causing leak,rotated housing fully tested water dispenser good flow no leaks from filter housing. Gained access to compressor compartment removed drain no obstruction in drain tube,no obstruction in drain line going into fresh food section,advised customer to.defroat unit 24 hrs to remove ice build up."

"Arrived on site for refrigerator not dispensing ice . Found icemaker was off. Turned it back on and icemaker cycled. Found tray not fully letting cubes out and can cause overflow. Tested and found water not getting to icemaker. Tested water and it had low flow. Customer had new filter, replaced filter and water flow came back. Ran test 19 and vefified 13vdc to fill tube heater. Tested again and water now working through door, suspect water frozen due to bad filter. Found molding around dispenser door. Replace icemaker and dispenser door. Also found damper assembly is noisy. Replaced damper. Verified operarion. Call complete."

"Arrived on site. Ran diagnostic no frost pattern on evaporator can hear compressor running and some pressure and refrigerant in system checked pressure low charge, disassembled unit found small trqce of oil on evaporator. Replaced evaporator and drier,ran compressor test with tubing exposed appeared as if another leak,vacuumed system no loss in vacuum, pressurized system to 250 psi uploaded picture no pressure loss,vacuumed system down recharged system to manufacturer spec ran compressor test good frost formation,let pressures equalize no change in pressure reassembled unit ran diagnostic again good frost pattern unit passed all diagnostic test."

"Arrived on site to repair previously diagnosed issue gearcase replacement. Replaced gearcase and tested noise issue continued after repair. Called SW and reported advised me to replace belt and splutch assembly made repair and tested. Unit is no longer making screeching noise. No leaks present at this time job completed. Parts usedw11239857, w10721967 and w11449840"

"Arrived on site for customer complaint of unit not dispensing the detergent. I found leak from water valve, hot and cold lines reversed. I replaced drawer and reconnected water lines properly. Unit tested good. Informed customer that if further repairs are needed, she would have to contact her warranty company to get a new model/serial tag since there isn't one on the machine. Part usedw11596130"

"My arrival verifies. Explain of unit, not locking visual inspection. In the unit found that the strike is busted, replace the strike and rain unit unit component activation passed. And unit started cycle Normally, job complete install w11457841"

"Arrived on site for customer complaint of microwave making a popping sound and not heating. Found failed magnetron that burnt the wave guide cover. Ordering high voltage parts, mag, cap, diode, as well as wave guide cover. ; ordrng 1 W10249516 (Cover wave guide.)"

On arrival verified complaint of freezer light not working. On arrival unit it is working as designed. Advised customer of possible causes including door switch getting stuck. Advised. Customer on use and care. Job complete no parts installed

Arrived onsite for unit not cleaning dishes upon further inspection found f7e1 ran diagnostics replaced pump & motor Wpw10605057 heating element w10703867 ran test cycles unit is working as designed no leaks observed during service

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. A replaced the compressor, dryer and access valve and charged the unit up with 250 psi of nitrogen. I found pressures hold for fifteen minutes. I vacuumed down the unit to -30 psi and found pressures hold again. I charged the unit up with 40 g of R600 refrigerant and tested the unit. The unit began to cool and operate as designed. Call complete. W11547313, WPW10143759, and W11506635."

Arrived on site to repair previously diagnosed issue wire harnessandd control replacement. Made repair and tested unit is now functioning properly and as designed to. No leaks present at this job completed. Parts used w1155133246 and w116443701

"Arrived on site to inspect dishwasher displaying error code F8E4. Upon arrival, I found that the drip pan was holding water and triggering the overflow switch. The customer advised that they recently changed detergent and immediately noticed this issue. I dried the pan and cleared the code, ran a test, and found that all components are operating as designed and no leaks observed. I found that the detergent caused the dishwasher to produce too many suds and overflowed into the drip pan. I informed the customer on proper detergent and rinse aid usage. No parts installed."

"Arrived on site to follow up on washer that is now tripping breaker at times, and also not starting. Customer specified that sometimes they will run a load and it'll trip during the latter part of the cycle towards spin, but not all the time. They will reset breaker and try the load again and have a hard time starting it until they reset again. Does not happen on all cycles. I checked the breaker and found washer is on an GFCI/ARC breaker. I ran unit through diagnostics and found NO error codes present at all. Ran all diagnostic items for 1-2 mins and no breaker tripped, and spin for 4 minutes. Started a normal cycle and watched it run up to, and including some of spin. Unit did not fail or trip breaker. I recommended moving the unit to an extension cord on the outlet in the laundry room since it was ARC fault only. Called findings into tech line, SR7741188080 and they had no repair recommendations since we could not duplicate. After I left customer called and said unit wouldn't start and sensing was blinking. Came back by and hit start and unit progressed normally. Advised customer to just let the unit run, and that during sensing it may delay / run and touching lid will stop it. No other repairs made since we could not duplicate any failures, and would need additional data and breaker trips. Call completed."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the lower harness and tested the unit. I found the unit working and operating as designed. Call complete. W11557918.

"On arrival verified complaint of unit, not starting verified voltage and polarity are correct when activating timer does send voltage found. Push to start switch is broken and not allowing for completed circuit. Replace, push to start switch, attempted to run cycle again and found you is still not starting. Trace voltage and found the thermal fuse is open. Replace the thermal fuse and restarted cycle unit. Now runs and heats job, complete installed wp3392519 and wpw10117655"

Arrived on site to test unit for not starting wash cycles. Found error f9e1(no drain). Found blue wire to pump was cut. Fixed wiring with butt connection and secured with zip ties. Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for no water at dispenser, tested unit found very low pressure, removed filter and tested pressure has returned to normal, advised customer that the filter needs to be changed, also stated that water is spraying in the top of unit again, tested unit found a hole it the fill tube rubber boot, will need to replace fill tube to fix issue, ordered part rescheduled for 3/26; ordrng 1 W11415785 (Fill tube)"

"Arrived on site ro inpsect dishwasher not filling or starting a cycle. Upon further inspection, I placed the dishwasher into diagnostics and observed error code F10E2 wax motor electrical error. I attempted to run a test cycle however the machine failed to start. I removed the vent and found it to be out of spec and not able to close. I replaced the vent assembly and retested the unit in disgnosics. The dishwasher is now running properly. I ran a test in consumer mode, and it is not running and operating as designed. No water leaks were observed during service. W11649995"

"Arrived on site to inspect dishwasher with error code F6E1. Upon further inspection, I found that the error was displaying and preventing a cycle from being started. I gained access to the Ui control and found that water had entered and shorted the board. The main cause was the console overlay had started to separate. I replaced both the console and the ui control. I ran a test cycle, and the unit is now operatimg as designed. No water leaks were observed during service. W11632709 W11460908"

MVWP576KW1 Arrived on site from previous tech to install parts. On arrival I called client to find home and she directly to her home she told me that someone was going to meet there at 8am. I arrived early I told client I would wait for the person until 8:15am . Client told me that the person meeting me at her home can't make it and she wanted to reschedule. I rescheduled for 3/24/25 returning all parts ; schdld next appmnt for 3/24 MON !

"Arrived onsite for unit not filling. On arrival found customer believes the unit wasn't filling enough. Ran diagnostics for error codes and found none. Ran valve test and unit if filling properly advised customer on adjusting settings, like using bulky with high deep water to increase the level. Also advised customer of load size and detergent use. Unit is functioning properly. Job complete"

"Arrived on site to test unit for not latching, tested unit found broken lid lock, ordering part rescheduled for 3/25; ordrng 1 W11513248 (Latch)"

Arrived on-site for control lock. Found control was locked. Installed console(w11296171) and cycled unit. Everything is working as designed.

On arrival verified complaint of unit drum not spinning. On inspection found broken belt. Ran cycle and confirmed motor runs and unit heats. Replaced repair kit and unit is now working correctly. Job complete installed 4392065

Arrived onsite for unit not heating upon further inspection found terminal block was not connected properly missing parts replaced terminal block 279320 unit is working as designed

Arrived on site to test unit for not draining. Found black wire to pump was broken. Fixed harness using butt connection. Unit is now working as designed. No parts replaced at this time. No leaks detected. Job complete.

Arrived on site to install previously ordered parts. Replaced control W11608056. Test unit and is operating as designed. No leaks present. Job complete

Arrived on site for unit not draining unit is intact draining took picture showed customer. However unit sounds like it keeps running noise at the drain pump. Replaced control and tested. Unit is functioning properly and as designed to. No leaks present at this time job completed. Parts used w11603811

Arrived on site for door not opening. Wrong model. Removed panel and opened door. Reattached door lever. Unit is now operating as designed. This is a counter top. No further service available. No parts.

Arrived on site for door not opening. Wrong model. Removed panel and opened door. Reattached door lever. Unit is now operating as designed. This is a counter top. No further service available. No parts.

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=29 degrees and I found a ball of ice on the evap cover in the back upper right corner. Gained access to the evaporator and found a large ball of ice on the evap coils at the upper right corner on the cap tube and suction lines. Pulled the unit out and gained access to the previous sealed system repair and checked pressures and found the unit with a full charge and good pressures. I advised the customer of my findings and am ordering the compressor, access valve, uv dye drier, evaporator, CNOTE-2HOUR JOB, CNOTE-SCHEDULE ASAP ONLY REFRIGERATOR. Unit is currently cooling, but temps won't remain for very long. No water leaks observed during service. Not able to sign for receipt. RETURNING TECH TO REPLACE THE COMPRESSOR, ACCESS VALVE, DRIER, AND EVAPORATOR.; ordrng 1 W11209866 (Compressor) and 1 W10836706 (Evaporator) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 CNOTE (2 hour job) and 1 CNOTE (SCHEDULE ASAP ONLY FRIDGE)"

"Arrived on site to inspect dishwasher door with dent. Upon further inpsection, I found that the door had a dent above the handle. I replaced the outer door panel. The unit is operating as designed, and no water leaks are observed during service. W11416371"

"Arrived on site to follow up on sealed system repair. Tapped system and found high pressure on one side of dryer. Disconnected cap tube and had no pressure coming out of it. I removed the access port on the compressor and it had oil dripping out of it. I replaced the dryer and ran 200psi nitrogen through the system to clear out any possible restrictions. Did not find any oil in the lines after that. Replaced compressor and pressure tested again. Found no pressure loss. Vacuumed down and charged to spec. Verified cooling present at job completion. In regards to the ice and water complaint, unit dispenses properly with filter removed. Customer said unit was fine for a few hours after filter install, but has not tried a new filter yet. Advised to swap filter and follow up if unit is still not dispensing. Unit now cooling as designed. Parts used - W11506635, W11580057, WPW10143759. Call completed."

"Arrived on site for water dispenser not operating. Upon arrival, inspected unit and found water reservoir is frozen. Thawed out reservoir. Test unit and is now dispensing. Unit is operating as designed. No leaks present at this time. Job complete."

"Arrived on site for unit not heating. Upon arrival, ran unit and found igniter glowing but no coil valve not engaging. Proceeded to disassemble unit and found primary connector to the coil was detached. Proceeded to replace WPW10328463 coil valve and made sure all connections are tight. Tested unit and now unit is functioning as designed."

"Arrived on site for fridge making noise still . Ran diagnostics all fans are working and compressor running. No noise , did find some ice building up on left side of evap and drip pan. Found extension tube present added peram gum from truck stock 212643 because during harvest fill small amount of water dripping down back wall. Couldn't duplicate noise at time of visit , nomwater leaks detected at time of service"

"Arrived on site for not dispensing water. Upon arrival, test unit and confirmed issues. Can hear valve energize just no water flow. Test water pressure and is correct. Found reservoir is frozen. Also found temperature setting is on coldest. Set temperature to recommended. Thawed reservoir. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site to vacant home. Inspected said unit was not heating properly. Performed all available checks, vefified heating is normal and distributes properly. Microwave is Working as designed. Call complete."

Arrived on site to test unit for rattling noise. Was unable to mimic noise but replace diffuser(W11236851) as a precautionary. Advised customer to monitor.

Arrived on site to follow up on freezer door with gapping / not sealing with some noise. Found rubbing noise and some resistance when opening and closing the door. Traced noise and resistance to the gasket rubbing on the liner and making contact. I added some grease to the gasket to help it close smoothly. Tested and found noise gone and door closing easier. No further repairs needed. Call completed. Parts used WP542638.

"Arrived on site to test unit for no ice production, tested unit found E2 error for ice maker lost itsvhome position, replaced ice maker and tested, unit is now running as designed no leaks detected job complete installed W11658802"

"Arrived on site to replace previously diagnosed control, replaced calibrated and tested, unit is now running as designed no leaks detected job complete installed W11603810"

"Arrived on site for refrigerator not cooling, no lights or any functions working, verified power coming out of wall outlet. Access main control and checked for voltage. Spark occurred when lead touched board. Found board connector burnt where neutral connects. Replaced main control. Verified operation. Call complete."

"Arrived on site to replace previously diagnosed parts. Upon arrival found unit has not been thawed. Removed evap cover and found main FC harness has been cut and exposed wires have been buried in ice. Also found multiple areas where a previous company that has repaired this unit, has made burn marks on the liner. Suspecting a heat gun was used to thaw the evaporator coil instead of a steam gun. Proceeded to thaw the unit and replaced the main FC harness (W11502499), thermistor (WPW10384183), defrost heater (WPW10316428) and control box (W11353813). Reassembled and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inpsect dishwasherwith cracked tub amd dented door. Upon further inspection, I checked for additional damage and just other than the door and the tub. No additional damage found. I advised, ordering the tub and outer door and 2hr. W11513977 W11613571.CNOTE 2 hr. Unit 6207 office to schedule return service. No water leaks observed during service. No one on site to sign ; ordrng 1 W11613571 (Outer door panel) and 1 W11513977 (Tub) and 1 CNOTE (2 hr)"

"Arrived on site. Replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good. Replaced optics found paint chipping n icemaker,replaced icemaker power cycled unit icmeaker ran through a cycle and filled with water. Wpw10190961,w10757851,w10233961,w11506635,wpw10143759"

"Arrived on site for unit not powering on. Upon arrival, found breaker to be tripped (picture attached). In addition, vent hose detached form the unit (picture attached). Flipped breaker back and and attached vent hose. Tested and now unit is functioning as designed. Possible hot humid air near the receptacle caused the breaker to trip. No parts needed"

"Arrived on site to test unit for failed gasket and water dispenser issues, tested unit torn gasket, no power to the Deli UI and 12volt circuit acting erratic, separator door not closing causing water to leak, removed UI and found full of corrosion and broken wires, attempted to replace gasket on the right RC door but liner is pealing back, will need to replace Right RC door, Deli door with UI, Separator and UI, Ordering parts office to reschedule ; ordrng 1 W10815669 (Deli door) and 1 W10815687 (Right RC door) and 1 W11572058 (Separator) and 1 W11330971 (UI)"

"Arrivedmonsitw for tick noise during cycle that sounds like blower wheel failure. Could be repair kit parts as well. Ordering repair kit, blower and motor to repair. ; ordrng 1 279787 (Motor) and 1 WP697772 (Blower) and 1 Dryerrepairkit (Research)"

Arrived on site to repair previously diagnosed issue control failure. Replaced control and tested unit is now functioning properly and as designed to job completed. No leaks present at this time. Parts usedw11683650 customer will also monitor if issue occurs again

"Arrived on site to follow up on inspecting cooltop for a gas leak. Upon further inspection, I removed all burner heads. While removing the burner heads, all screws were damaged due to age. I gained access to the gas tubes and valves and checked for leaks. I did not detect any leaks. I replaced all four orifice holders since screwswere broken inside. While removing the gas tubes attached to the orifice holders, one tube was so seized that it became damaged as I was removing it. I am ordering the left front gas tube 8285794 Returning tech to replace the gas tube and re check connections for leaks. I left the gas off until the part is replaced. Office to schedule return service.WPW10128451 WPW10155786 WP3368921 WPW10128448 WPW10128450.; ordrng 1 8285794 (Gas tube)"

"Arrived on site to inspect refrigerator not dispensing water, but making ice. Upon further inspection, I tested the water dispenser and no water dispensed. I found the ice bin full of ice and tested the ice maker and found it harvesting and filling with water. Once I closed the FC door, the unit began to make a loud noise as if the evap fan was hitting ice. I gained access to the evap fan motor and found a large block of ice on the left side of the fan and the fan blades were rubbing on the ice. The ice build up was coming from the ice maker fill, tube leaking. I adjusted the fill tube and removed the ice from the evaporator fan and retested and it is operating as designed. I gained access to the reservoir and found it frozen. Defrosted the reservoir and retested the water dispenser and it is operating as designed. I made recommendations for food placement in the fresh foods section as all of the shelves have food items that are pushed all the way back to the back wall and blocking the airflow which can cause the reservoir to freeze if it's getting too much cold air blowing on it. Unit is operating as designed and no water leaks observed during service, job completed."

MVW6230HW1 Arrived on site for a washer F9E1 . On arrival I ran diagnostic no error codes client told me that the lid lock would try and lock but didn't work . I checked ohms and with lid closed and open it had incorrect readings. Further inspection I found a broken wire harness. I replaced both parts lid lock and wireharness then ran diagnostic still didn't work . I called my leader and he told me check capacitor because product would power on but didn't do anything else. I checked MF on capacitor and it had a OL I installed new capacitor and it still didn't work I ordered new control and ui control and actuator. I rescheduled client for 3/24/25 no water leaks visible from main water supply. Returning parts just in case needed. ; ordrng 1 W11543994 (Control board) and 1 W11478524 (Ui control) and 1 W11481722 (Actuator)

Arrived on site for washer not working after tech left and he tried to do a load. Sense light just stuck blinking without advancing to next step. Reset control by unplugging unit. Unit is now operating as designed. Call complete. No parts.

Arrived on-site for unit not cycling. Found motor/slump error code. Installed pump(w11416362) cycled unit and everything is working as designed

"Arrived on site for a washing machine that is not completing cycles and has several error messages. Inspected unit and work area. The customer advised that the unit has an error message for the load and go dispenser when turned on, an error code for a wifi needed set up error message when trying to run a clean washer cycle, and certain washer selections wont dispense the soap. I confirmed most of the customers complaints about the error messages and ran the unit through diagnostics. I found no stored error codes and ran the unit to an auto test. The unit ran as designed. I checked the system information and found no stored model or serial information. I found this was in connection with service pointer W11498806, which says the machine may not operate if missing the model and serial information. I called Whirlpool Techline and spoke to Nate SR# 7741179409. He had me send him several photos of what was going on and after checking with the engineers, he advised the unit would be sent to review. He advised to make no further repair at this time and that whirlpool would be in contact with myself or the customer, depending on the next steps. Call complete. No parts were installed."

"Arrived on site to test unit for not drying, tested unit found moisture sensor fell out during cycle, damaged harness and sensor, will need to replace moisture sensors and harness, ordering parts rescheduled for 3/25 customer wants a AM appointment ; ordrng 2 WP3387223 (Moisture sensor)s and 1 WPW10298258 (Moisture sensor harness)"

F8e1 NTW4516FW1 Arrived on site for a washer not working. On arrival I ran diagnostic andfound error code F8E1 further inspection found suspension was in terrible shape. Gearcase was leaking oil in ordered every part that is needed to fix issues. I rescheduled client 3/24/25 no water leaks visible from main water supply. ; ordrng 1 W11124710 (Control board) and 1 W10780045 (Suspension) and 1 W11448788 (Wireharness) and 1 W11454741 (Gearcase) and 1 W10913953 (Actuator) and 1 W10721967 (Splutch) and 1 WPW10006384 (Belt) and 1 WP21366 (Spanner)

Unit in 2107.Arrived onsite for unit not functioning. Inspected and found filter pushed in and blocking blades from turning. Motor may have burned out. Did verify 120vac to Motor. Will need to order Motor assembly and filter. Office to reschedule. No one onsite for signature ; ordrng 1 W11105126 (Motor assembly) and 1 W10395127 (Filter)

Arrived onsite for unit not dispensing water. Inspected and found unit not making ice or dispensing water. Found supply shutoff. Turned supply on and unit is now dispensing. Job complete. No one onsite for signature

"Arrived on-site to replace the board and vent. Replaced both parts, tested the unit, and confirmed it is functioning properly. The unit is now finishing the cycle as expected. Job complete."

"Arrived on site to test unit for low water pressure. Upon arrival customer stated water dispenser pressure is extremely low and ice cubes are very small. Verified issue, minimal amount of water is dispensing and ice cubes are very small. Removed filter and tested, full water pressure has been restored. Cycled ice maker, ice maker filled with an ideal amount of water. Issue is the filter is clogged and will have to get replaced to restore proper pressure. Customer will be contacting his community. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site formwasher leaking . Ran diagnostics test wash ,found unit it is leaking during fill at dispenser housing. Ordering dispenser assembly. Call to set return . ; ordrng 1 W11256731 (Dispenser housing complete)"