We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Coupland, TX 78615
Cliff
Job Details: 06/14/2022
Arrived on site to diagnose a washer that is not cycling properly. Found water valve failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Burnet, TX 78611
Kimo
Job Details: 06/14/2022
Arrived onsite for to install previously diagnosed pats. Upon arrival I installed new leveling feet and cap and tested unit and found operating as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78731
Matthew
Job Details: 06/14/2022
Arrived onsite for washer not spinning clothes out completely. Upon arrival customer stated cycle was disrupted with error code and cloths were wet. Found stored error codes for overload and off balance load. Found that customer was loading large items, sheets, incorrectly causing off balance load. Instructed customer on proper loading and cycle selections. Ran normal load and all is functioning. Job complete"
We serviced a
LG REFRIGERATOR
Model LSXS26366S/02
Near Austin, TX 78737
Luis
Job Details: 06/14/2022
"Arrived on site. Removed defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,updated control board with updated firmware"
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Austin, TX 78750
Andrey
Job Details: 06/14/2022
"Arrived on site to test unit for clothes catching on bellow, found a tear in bellow, replaced bellow, attempted to run diagnostics, but the unit has extreme amount of suds, tried getting them out, filled and drained unit 3 times, no success, customer will have to change detergent but first run multiple empty cycles without detergent until unit has no suds left in it, at this time job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model GMH5205XVS1
Near Austin, TX 78750
Andrey
Job Details: 06/14/2022
"Arrived on site to test unit for setting food on fire, tested unit found unit heating water about 1 degree per second, with in normal ranges , stated to customer that microwaves usually heat less over the age of magnetron, it possible that the food had a low moisture content causing food to cook faster,but customer will monitor and if necessary take videos, at this time Im not finding any issues with unit job complete"
We serviced a
GE REFRIGERATOR
Model GFE26GSHFSS
Near Austin, TX 78749
Luis
Job Details: 06/14/2022
"Arrived on site for water not dispensing diagnosed defective filter head and valve,replaced head and valves tested water dispenser unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Belton, TX 76513
Jonathan M
Job Details: 06/14/2022
"Arrived on site for a washing machine where the customer had temperature questions about the washer. Inspected unit and work area. The customer advised that when they run the Internet on hot water wash, the temperature of the water never seems to get up to the right temperature. I ran the unit through diagnostics and found no stored error codes. Tested the valves and valve showed they were working. Tested the unit on a whites cycle with hot water. Found the unit drying in quite a bit of hot water and was actually heating the water properly. I did explain to the customer that several cycles may have different water temperature thresholds. Went over the user care guide where it shows that the unit may be pulling in cooler water than previous models. The unit is working as designed. Paul complete."
We serviced a
GE REFRIGERATOR
Model CFE29TSDFSS
Near Austin, TX 78705
Luis
Job Details: 06/14/2022
"Arrived on site. Removed defective fan motor,installed new fan motor powered unit on fan powered on."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78703
Luis
Job Details: 06/14/2022
"Arrived on site. Found water in bin,ran power to unit drain pump not powering on diagnosed a defective drain pump,installed a new drain pump added water to pump pump powered on and drained water no leaks at tubing or connections,ran diagnostics on unit all test passed
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Jarrell, TX 76537
Gerry C
Job Details: 06/14/2022
"Arrived to inspect washer. The CX elected to change the service over to their refrigerator for cooling issues. I found the intake for the lower unit area was plugged and I vacuumed the debris. The normal airflow was restored. The lower corners were gapped at the RC door opening and I sealed.
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW2
Near Jarrell, TX 76537
Gerry C
Job Details: 06/14/2022
"Arrived to inspect noise during use. I found the basket assembly was in the front right corner of the chassis and it would bang during ramp up and spin. I adjusted the legs to cause the basket to suspend in the middle of the chassis and the issue was resolved. I calibrated the unit and tested, operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78728
Luis
Job Details: 06/14/2022
"Arrived on site for freezer not freezing. Removed freezer evaporator cover found no frost formation on coils ice build up on tubing exiting liner wall,diagnosed a leak at tubing connection. Removed evaporator installed new evaporator found during cap tube installation into tubing broken cap tube at liner . Whirlpool will contact customer Sr#7733875769"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Salado, TX 76571
Gerry C
Job Details: 06/14/2022
"Arrived to inspect heating issue. I found the door latch was incorrectly mounted and after repair, the unit worked as designed. Operational test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Austin, TX 78717
Joe Z
Job Details: 06/14/2022
Arrived onsite for FF SECTION IS NOT COOLING. Upon arrival ran diagnostics. And all components passed when forcing activation. Found RC fan not operating during normal operation and only operating during force operation. Called SW for assistance. SW recommended replacement of Ui and evaporator cover kit.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78733
Matthew
Job Details: 06/14/2022
"Arrived onsite for dryer not turning on. Upon arrival inspected unit. Verified incoming power and found unit missing L1 was 120vac, L2 was 35 vac. Notified customer that an electrician will be needed to resolve the issue. Job complete"
We serviced a
GE REFRIGERATOR
Model PFCS1NJWASS
Near Austin, TX 78732
Matthew
Job Details: 06/14/2022
Arrived onsite to replace previously diagnosed parts. Disassembled freezer compartment and compressor compartment. Unit has had previous sealed system job done. Inspected work area for UV dye and found none. Only partial frost pattern on evaporator. Unit had slow internal cabinet leak which is not accessible.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Bertram, TX 78605
Kimo
Job Details: 06/14/2022
Arrived onsite for range not staying lite when you lower the flame. I adjusted the gas valve and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Temple, TX 76502
Jonathan M
Job Details: 06/14/2022
Arrived on site for a microwave that is not heating. Inspected unit and work area. Confirm the customers complaint and attempted to replace the diode. Found the new diode did not change anything in the garage of the heating cycle. Remove the microwave from the cabinet and remove the top cover. Found burn marks all over the magnetron where it had blown apart. Found all wiring was fine going to the magnetron. Replaced magnetron and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Temple, TX 76504
Jonathan M
Job Details: 06/14/2022
"Arrived on site for a washing machine that is making a grinding sound during agitation. Inspected unit and work area. Confirm the customers complaint and attempted to remove the rotor from the bottom of the unit to check the slider. Used a crowbar, flat head screwdrivers, and attempted to remove the rotor. Was unable to get the rotor off the driveshaft. Spoke to CS and was advised there was nothing else that we could do due to what sounded like melted metal on metal. Advise the customer they would need a full rebuild for the repair. The customer advised they would contact whirlpool to see if they can get assistance but otherwise they would not proceed with repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Round Rock, TX 78665
Cliff
Job Details: 06/14/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
Jonathan S
Job Details: 06/14/2022
"Arrived on site for dishwasher drive box hanger broken off. Inspected unit and work area. Found front hanger broken. Removed third rack and installed new hanger. Reinstalled rack and tested rack operation. Performed diagnostics mode and ran test cycle. Monitored operation and all components working as designed, no water leaks detected during service. Spoke with customer on service performed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Andice, TX 78628
Lou
Job Details: 06/14/2022
"Arrived on site to inspect refrigerator water dispenser not working and ice maker not making ice. Upon further inspection, tested the dispenser and water trickled to a stop. I removed the water filter and found one fo the gaskets had been removed (photo). I recommended to the customer to not remove any gaskets from the filter as they will damage the filter head and leak water. I retested the dispenser and got the same results. I tested the inlet valve at the back of the unit and it is getting voltage. I removed and replaced the valve and the filter head and retested and unit is operating as designed. Customer advised that they would filter. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Cedar Park, TX 78613
Joe Z
Job Details: 06/14/2022
"Arrived onsite for CONTROL PANEL IS DEAD- NO POWER OR LIGHTS. Upon arrival unit was disconnected and in dining room floor. Inspected unit and TOD is good. Found fuse at control is blown. Need to replace fuse. Replaced fuse and test unit by preheating oven to 350. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Cedar Park, TX 78613
Joe Z
Job Details: 06/14/2022
Arrived onsite for PANEL GOING OUT AGAIN- NOT RESPONDING TO TOUCH. Upon arrival inspected unit and found display date shows January. Found that unit is not connected to WiFi. Guided customer through steps of WiFi and connected successfully. Unit updated and all functions operate as designed. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Cedar Park, TX 78613
Joe Z
Job Details: 06/14/2022
"Arrived onsite for Intermittently, the microwave stops working completely. Sometimes it just looses power, and appears to be off, other times the control panel is powered up, and timer counts down but it's not actually on and not heating. The only way to get it to work in these situations is to switch it off at the circuit breaker and then back on. This happens like 3-5 times a week. Other times, we get the 'door' error and we have to push hard on the door to clear the error and start the microwave. Called techline for support.Tech recommended there is an issue with Switch actuation heter installed incorrectly or user not shutting door correctly. Tech gave Sr#773388024 Contacted SW for further assistance due to the unit powering off intermittently. Sw recommended replacement of control and UI. Replaced control, UI and door switch. Test unit and unit operates corr. Job complete"
We serviced a
GE DISHWASHER
Model GDT580SSF0SS
Near Cedar Park, TX 78613
Joe Z
Job Details: 06/14/2022
"Arrived onsite for OPENED DOOR FLOODED KITCHEN - WATER LEAKING INTO THE UNIT WHEN NOT IN USE. Upon arrival,inspected unit and found valve weeping. Need to replace valve. Replaced valve and test unit. Unit now operates correctly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS01
Near Bertram, TX 78605
Kimo
Job Details: 06/14/2022
Arrived onsite for rand with the back burner that go out when you try to lower the flame. I adjusted the gas valve for all of the rear burners and found that they no longer go out when you lower the flame. Jobs complete
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Liberty Hill, TX 78642
Kimo
Job Details: 06/14/2022
"Arrived onsite for washer not spinning clothes out properly. Upon inspection I found that the cam, pulley, belt and gearcase were all good. Tested unit several times and nothing wrong. I the replace the shift actuator just in case it was failing intermittently. Job complete no leaks."
We serviced a
LG REFRIGERATOR
Model LFX25960SB/00
Near Austin, TX 78732
Matthew
Job Details: 06/14/2022
Arrived onsite for refrigerator not dispensing ice. Upon arrival inspected unit. Found faulty solenoid and ice door. Replaced both and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS00
Near Austin, TX 78732
Matthew
Job Details: 06/14/2022
Arrived onsite to replace previously diagnosed parts. Initial service fee already collected. Replaced HV control and UI parts and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78741
Leonardo
Job Details: 06/14/2022
Arrived on site to replaced harness and sump and motor. Replaced parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Austin, TX 78744
Leonardo
Job Details: 06/14/2022
Arrived on site to test unit for light not turning off. Test unit and found bad control board replaced board and light bulb test unit and unit test good
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near New Braunfels, TX 78132
Andrew
Job Details: 06/14/2022
"Arrived on site to replace previously diagnosed control. Replaced control, tested unit, unit working as designed. Job complete."
We serviced a
GE REFRIGERATOR
Model PSS25SGNABS
Near Buda, TX 78610
Andrey
Job Details: 06/14/2022
"Arrived on site to test unit for not cooling properly, tested unit found evaporator frozen over with top half hard ice, test heater and found it shorted, replaced heater and bi-metal, advised customer to allow 24-48 hours for unit to completely defrost, also stated to customer that due to unit location in garage, high temperature put a heavier work load on unit and could cause more damage, advised customer to monitor
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78753
Wesley
Job Details: 06/14/2022
Arrived onsite and found unit operating with failed and broken washplate. Replaced the washplate to repair. All checks good. Unit is now operating as designed. All checks good.
We serviced a
GE REFRIGERATOR
Model GSS25GSHECSS
Near Austin, TX 78747
Scott
Job Details: 06/14/2022
"Arrived on site for fresh food handle had fallen off. Found plastic mount in bracket broken on fresh food handle , also apron inspecting freezer handle found same issue . Replaced both handles . No other issues found . No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near Austin, TX 78747
Scott
Job Details: 06/14/2022
Arrived on site for rust and one of the numbers on read out failing . Found only last digit missing couple of the LEDs. Rust is around bleach dispenser and a couple spots on lid . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78747
Scott
Job Details: 06/14/2022
"Arrived on site for washer not starting . Ran diagnostics, no error codes , all checked normal. After talking to customer . Instructed customer on hold start button down longer . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Dripping Springs, TX 78620
Justin
Job Details: 06/14/2022
"Arrived on site to install previously diagnosed parts. Upon arrival the customer had not made the unit accessible yet. I was able to still install the control, timer, and start switch. I tested the unit and found it still not working as designed and the lid still locked. Upon further inspection I found the green LED on the control not on. I tested voltage at the control and timer and found it still bad. I ohmd out the lid lock, drain pump, motor, cap, and found it within range. I called techline and spoke to Andy and received SR# 773387882 Andy agreed that it was a voltage issue from the wall. While on the phone the customer made the unit accessible. I was able to check voltage at the terminal block and found L1 to ground getting 60VAC and L2 to ground getting 180VAC. At the wall it was good. I advised the customer that under load the voltage is bad. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Kyle, TX 78640
Justin
Job Details: 06/14/2022
"Arrived on site for a refrigerator not cooling. Upon arrival the customer stated the RC was not cooling properly but the FC was, and that the unit recently started working again. I checked temps and found the FC at 4?F and the RC at 38?F. I then put the unit into diagnostics mode to activate all loads and found all components working as designed. Upon further inspection I found a good frost pattern and no ice build up. I found the unit working as designed at the time of service
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kyle, TX 78640
Justin
Job Details: 06/14/2022
Arrived on site for a washer with water temp issues. Upon arrival the customer stated that when the unit is calling for cold water it will be hot. I put the unit into diagnostics mode and found no stored error codes. I then activated the cold and hot valves and found the lines from the wall were swapped. I corrected this and then tested the unit again. The unit is now working as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD25SFXHS02
Near New Braunfels, TX 78130
Andrew
Job Details: 06/13/2022
Arrived on site to test unit for not dispensing water. Found water line was clogged. Customer had new line so I replaced line and found water pressure was 90psi. Unit is now working as designed. Advised customer water pressure needs turned down. She turn pressure down to 80 psi.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Austin, TX 78736
Leonardo
Job Details: 06/13/2022
Arrived on site to replace float and housing. Replaced both parts test unit and unit test good job complete. No leaks present at this time.
We serviced a
GE OVEN
Model PT956SR1SS
Near Austin, TX 78734
Leonardo
Job Details: 06/13/2022
Arrived on site to test unit for upper oven not getting to temp. Test unit and found average temp about -20 off. Calibrated oven to +20 test unit and unit test good job complete
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near McDade, TX 78650
Joe Z
Job Details: 06/13/2022
Arrived onsite for Control panel freezes up & alarm goes off . Upon arrival found F2-E1 shorted key. Need to replace control. Replaced control and test unit. All cooktop burners and oven operate as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model MGDX655DW2
Near Austin, TX 78730
Matthew
Job Details: 06/13/2022
Arrived onsite for dryer still shutting down intermittently during the cycle. Seems as though motor is overheating. Replaced motor. Tested unit for duration of cutoff point and unit continued to run. Customer will monitor. Job complete
We serviced a
WHIRLPOOL DRYER
Model MED7230HC1
Near Austin, TX 78746
Matthew
Job Details: 06/13/2022
"Arrived onsite for dryer having an intermittent power failure. Customer stated no pattern and has occurred a few times with months in between each failure. Unplugging the unit and powering back up usually fixes the issue but more recently it took several attempts to power back on. Called tech line for assistance SR#7733862914. Ran diagnostics and no error codes found. Fan test and could not duplicate. Did find total voltage less than ideal but still in an acceptable range. Tech explained should not go under 110 vac. Lowest recorded was 114 vac on l1. Customer will monitor. According to tech could be a voltage supply issue, control, UI or even a harness issue. No way to tell at this point. Customer will have electrical reviewed by xssswxsxsddsdfsdfasdfasdf."
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US6HS00
Near Austin, TX 78758
Scott
Job Details: 06/13/2022
Arrived on site for cracked left rear area . Found small thermal crack on left rear burner. Replaced cooktop with part customer had . No other issues found. Job complete
We serviced a
BOSCH REFRIGERATOR
Model B21CL80SNS-02
Near Smithville, TX 78957
Joe Z
Job Details: 06/13/2022
"Arrived onsite for ICE MACHINE IS NOT WORKING. Upon arrival Mrs. stated that unit makes ice, but just leaks from ice tray cartridge. Inspected unit and found gear on ice tray is broken causing ice tray to flip over when filled with water. Replaced ice maker. No leaks pre at this time. Job complete"
We serviced a
LG DRYER
Model DLE7300WE
Near Smithville, TX 78957
Joe Z
Job Details: 06/13/2022
Arrived onsite to install previously diagnosed parts. Replaced lower left hinge. Door open and closes correctly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bastrop, TX 78602
Joe Z
Job Details: 06/13/2022
Arrived onsite for Washer Won't Turn On - No Operation.upon arrival ran unit on diagnostics and got error code F8-E1 long fill. Ran auto test and valve did not dispense water. All other components passed. Need to replace valve. Replaced water valve and test unit unit now operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Weir, TX 78626
Gerry C
Job Details: 06/13/2022
"Arrived to inspect washability. I found the circulation pump was operating, but flow was greatly reduced and causing the wash issues. wash motor assy removed and replaced. I tested the unit within service test mode several times and the issues were resolved. No leaks observed during service
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS0
Near Georgetown, TX 78626
Gerry C
Job Details: 06/13/2022
Arrived to inspect no control readout. I found that L1 was missing and L2 to neutral was 244. I advised the CX to contact an xssswxsxsddsdfsdfasdfasdf to check the outlet and wiring. CX will contact us if there are further issues.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Canyon Lake, TX 78130
Andrew
Job Details: 06/13/2022
"Arrived on site to test unit for control display issues. Found terminal block and harness burnt up. Replaced block and harness. Also replaced control as a precautionary. Tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Georgetown, TX 78626
Gerry C
Job Details: 06/13/2022
"Arrived to inspect no heating. The CX heard a pop and then the unit became louder and would not heat. I found the capacitor tested and 1.05 uF, which is very good for this unit, but the diode would allow voltage through both directions. The failed diode caused incorrect frequency broadcast and the magnetron to arc internally and required replacement. I removed and replaced the magnetron and diode and tested. All functions returned to normal and the unit heated as designed. Operational test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near New Braunfels, TX 78132
Andrew
Job Details: 06/13/2022
Arrived on site to test unit for water leaking from ice maker. Found ice door sealing good. Ran icemaker valve and noticed water barely trickling out. Checked water pressure and found unit only receiving 12psi. Advised customer water pressure is causing issue. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/13/2022
"Arrived on site to test unit for ice accumulating on same spot by ice chute in FC. Found ice door had excessive play causing air leak. Replaced ice door, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
LG REFRIGERATOR
Model LFXS29766S
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/13/2022
Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Ice maker stuck in mid-harvest position (downward 6:00 position). Found temps in all compartments within range of set temps. Found ice maker had full power supplied. Replaced ice maker and found unit could complete harvest and fill. Informed customer to allow 24hrs to fill bucket. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Killeen, TX 76542
Tyler
Job Details: 06/13/2022
Arrived on site for wall oven not heating in lower compartment. Upon arrival confirmed issue. After further testing I found all heating hardware and controls functioning within manufacturing specs but I did find lower cavity tod had failed causing loss of power to lower elements. after replacing the tod I reassembled and tested unit. Found lower oven fully functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Gatesville, TX 76528
Jonathan M
Job Details: 06/13/2022
Arrived on site for a refrigerator that has later in the refrigerator and freezer sections. Inspected unit and work area. Confirmed the customers complaint and replace the freezer light. All the lights began to illuminate and work as designed. The customer also complained about her there handle being loose. Tightened up there handle and the unit is now working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Jonesboro, TX 76538
Jonathan M
Job Details: 06/13/2022
Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Confirmed the customers complaint and replaced the pump and motor assembly. Tested the unit and found no leaks present during the wash test cycle. Advise the customer to keep an ion the unit and call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near Gatesville, TX 76528
Jonathan M
Job Details: 06/13/2022
Arrived on site for a range that is flashing an F3 E0 (oven sensor open) error code. Inspected unit and work area. Confirmed customers complaint and check resistance through the oven sensor. Found it registering .830 ohms indicating it was measuring a lot higher than it should at room temperature. Replaced oven sensor and tested the unit. The unit reach to preheat and began to work as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Dripping Springs, TX 78620
Andrey
Job Details: 06/13/2022
"Arrived on site to test unit for cooling issues, tested unit found frozen over evaporator and out of range evaporator thermistor, replaced thermistor, advised customer to leave unit unplugged with door open for 48 hours, for a full defrost, monitor unit and if issue persists recommend replacing control box, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near San Marcos, TX 78666
Andrey
Job Details: 06/13/2022
"Arrived on site to test unit for no light, tested unit found bad light bulb, replaced with test light bulb and light functions returned, advised customer to purchase and replace, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Georgetown, TX 78628
Gerry C
Job Details: 06/13/2022
"Arrived to inspect UI not responding. I found the UI would respond, but not in the correct manner. Further inspection revealed the harness connector at the main control had gotten wet and corroded, along with the control board itself. I used electronics cleaner on the connector and verified all corrosion removed and then R/R the main control. All functions returned to the unit and it operated as designed through service test mode operation (X2.) The rinse agent dispenser was missing its cap and I advised the CX about the non-use of rinse agent and they are aware drying may be an issue without replacement. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Liberty Hill, TX 78642
Lou
Job Details: 06/13/2022
"Arrived on site to install previously diagnosed and ordered part. Upon arrival, the customer advised that the unit is dispensing water now. I tested the water dispenser and it is operating as designed. I removed the filter and tested again and it continues to operate as designed. Per previous techs diagnosis, I removed and replaced the water tube from the dual valve to the hinge and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Liberty Hill, TX 78642
Lou
Job Details: 06/13/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the ice maker and shut off arm and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS1
Near Hutto, TX 78634
Cliff
Job Details: 06/13/2022
Arrived on site to diagnose a range that has a damaged door. Found upper door trim and rt side door trim broken and replaced them both. All is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Marble Falls, TX 78654
Lou
Job Details: 06/13/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I r eoved and replaced the water tube from hinge to outlet (in the door) and tested. Unit is operating as designed and no longer dripping. No water leaks observed during service, job completed."
We serviced a
SAMSUNG DISHWASHER
Model DW80J3020US
Near Hutto, TX 78634
Cliff
Job Details: 06/13/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Found hull sensor in water inlet faulty and part doesn't show up on any IPL. Part cannot be obtained to fix unit and dishwasher needs to be replaced.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Horseshoe Bay, TX 78657
Lou
Job Details: 06/13/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the sump/motor assembly failure, I was to remove and replace the assembly. When I pulled the unit out from the cabinets, I found where the back top right corner of the tub had been bashed in and the seal on the tub was broken and leaking water when in use (photo). I found oxidation on the tub, motor housing and insulation (photos). Also found where mold had formed on the wall behind the unit (photo). I advised the customer of my findings and they immediately contacted the dealer where they purchased to report the issue. By the looks of the damage, there had to be a large object to apply a blunt force to the corner or possibly dropped during delivery or installation.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTMS00
Near Horseshoe Bay, TX 78657
Lou
Job Details: 06/13/2022
"Arrived on site to inspect refrigerator ice dispenser not dispensing properly. Upon further inspection, I tested the ice dispenser and found the motor is operating properly and the ice door is opening, but the door would not close. With the door not closing, its causing warm air to go up into the ice bin and melt the ice and once the door does close, the ice in the bin will freeze and clump. I removed the ice door and motor and retested and unit is operating as designed. I contacted the customer and left a message and advised of my findings and repairs. No water leaks observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EBS08
Near Pflugerville, TX 78660
Cliff
Job Details: 06/13/2022
Arrived on site to replace door for microwave. Replaced door and all is working properly at this time.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78732
Brandon
Job Details: 06/13/2022
"Arrived onsite for customer complaint of unit making a noise, found unit working as designed at time of service, instructed customer to get a recording of noise if the problem continues."
We serviced a
KITCHENAID COOKTOP
Model KICU500XSS01
Near Spicewood, TX 78669
Brandon
Job Details: 06/13/2022
"Arrived onsite for customer complaint of unit not powering on, found power supply good, found failed module, I replaced module, unit tested good. Module is in warranty."
We serviced a
LG REFRIGERATOR
Model LMXS30776S/02
Near Marble Falls, TX 78654
Brandon
Job Details: 06/13/2022
"Arrived onsite for customer customer of unit not producing ice, found water line filled with calcium deposits, I tried removing as much as I could, but the ice maker fill tube is part of the door, so customer is not going to buy a new door just for the ice maker. The ice maker fan was also not running, we cycled power to unit, still no fan motor, unit would need Left side RC door and ice maker fan motor.
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Manor, TX 78653
Joe Z
Job Details: 06/13/2022
Arrived onsite for Element(s) Not Working. Upon arrival test unit and all burners except right rear burner. Checked infinity switch and switch is good. Found coil on right rear element is fractured. Need to replace right rear element. Replaced element and test unit. All burners and oven now operate as designed. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KCMS185JSS1
Near Marble Falls, TX 78654
Brandon
Job Details: 06/13/2022
"Arrived onsite for customer complaint of unit sparking, found multiple spots in cabinet that were rusted out. Unit is non repairable."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/13/2022
"Arrived on site for washer over filling. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F9-E1 long drain. Ran test cycle and monitored operations. Found unit not drain as designed. Found drain line correct in standpipe. Gained access to drain pump. Found drain line kinked at drain pump. Corrected drain line and tested drain cycle. Found unit draining as designed. Ran a small load to check water level and found correct. Spoke with customer on service performed. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2568AES
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/13/2022
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found service pointer W10507835. Found ice maker has not been updated. Removed ice maker and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/13/2022
"Arrived on site for top rack not able to remove and spray arm not attached. Inspected unit and work area. Attached bottom rack and found top rack rolling out as designed. Performed diagnostics mode and checked fault codes, no faults. Ran test operation and monitored operation. All tested good, no water leaks detected during service. Spoke with customer on service performed."
We serviced a
GE REFRIGERATOR
Model ZISS420DRJSS
Near Austin, TX 78746
Luis
Job Details: 06/13/2022
"Arrived on site. Replaced compressor,drier,condenser fan and blade,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Marcos, TX 78666
Andrey
Job Details: 06/13/2022
"Arrived on site to replace previously diagnosed bake igniter, replaced igniter, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
SAMSUNG DRYER
Model DVG50M7450W/A3
Near Austin, TX 78739
Justin
Job Details: 06/13/2022
"Arrived on site for a dryer that is not drying. Upon arrival the customer stated that the dryer will dry, but often will stop without the clothes being fully dry. I informed the customer this could be in part because they do not separate clothing by category and the sensors may read some clothing dry even though not all are and this will stop the unit. I tested the unit and monitored heat fluctuation at the back with the vent on and off. I found the fluctuation worse with the vent on. This indicates a possible clog in the ducts. I informed the customer on my findings and advised them on reaching out to someone to get it cleaned. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Bruceville-Eddy, TX 76630
Jonathan M
Job Details: 06/13/2022
Arrived on site for a refrigerator that is not making any ice. Inspected unit and work area. Confirmed the customers complaint and ran through diagnostics. Checked all icemaker components and found that the motor had lost position and would not harvest during harvest test cycle. All other components checked good. Replaced the icemaker and tested the unit. The unit harvested and filled as designed. Call complete.
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Austin, TX 78739
Justin
Job Details: 06/13/2022
"Arrived on site for a washing machine not spinning water out of clothes well. Upon arrival the customer stated that the washer will leave clothes more wet at the end of the cycle than her prior unit. I put the unit into diagnostics mode and found stored error code Ub for unbalanced load. I gained access to the bottom of the unit and found no GC oil and everything in good shape. I tested the suspension and found it good. I then ran a high spin cycle and found it ran through as designed. I tested the drain and found it ran as designed. I found the customer only uses quick wash for all loads. I also found that they do not separate clothing by type. I advised the customer on using proper load cycles, and how separating the clothing by category can help with balancing regarding water absorption and position of the clothes. I found the unit working as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78731
Luis
Job Details: 06/13/2022
"Arrived on site. Installed updated control kit,same issue unit not powering on,called tech support removed Orion cover found power harness not making correct connection on p1 connector,adjusted harness unit powered on,left updated control kit on unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troy, TX 76579
Jonathan M
Job Details: 06/13/2022
"Arrived on site for a refrigerator that is not making any ice. Inspected unit and work area. The customer advised that the unit will only make two batches of ice a day and has not been fully functional for the past three weeks. Attempted to jump the icemaker and was able to jump the icemaker. Due to the design of this model icemaker, replaced the icemaker due to a potential faulty icemaker thermistor. Plugged the unit back in and tested the unit. The unit began to work and operate as designed. Went over ice production expectations and the unit is working as designed. Call complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Harker Heights, TX 76548
Tyler
Job Details: 06/13/2022
"Arrived on site for refrigerator not making ice. Upon arrival found. Customer,et full of ice. I then found temps in rc and fc at 0/38. Found ice maker fan motor running. Customer stated unit started working a few days prior to diagnostics. Informed customer at time of service we couldnt replicate issue. Unit could have possible failing ice maker
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Round Rock, TX 78665
Cliff
Job Details: 06/13/2022
Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found defrost heater not fully wired causing intermittent defrost failure. Rewired unit properly and all is working properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Round Rock, TX 78665
Cliff
Job Details: 06/13/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in rc caused by miscommunication between controls. Replaced ui and customer to defrost unit for 24 hrs prior to use.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Marble Falls, TX 78654
Lou
Job Details: 06/13/2022
"Arrived on site to inspect microwave door error. Upon further inspection, I opened/closed the door several times before the unit failed. As the door closed and got to the closed position, it popped back open. I verified the unit is level. Removed the unit from the cabinets and removed the cover to inspect the switches. I monitored the left door switch as the door closed and found the latch hook jumping on the switch as it closed. I removed and replaced the switch and adjusted the switch holder and retested and unit is operating as designed. After placing the unit back in its space, I retested several times and the unit continued to operate as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Kingsland, TX 78639
Lou
Job Details: 06/13/2022
"Arrived on site to inspect refrigerator no cool in the fresh foods section. Upon further inspection, the customer advised that the fresh foods lights were not working and the freezer light was out. Using a module from my van stock (W10695459), I removed and replaced the FC LED module and tested. All lights are operating as designed and unit is cooling properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Georgetown, TX 78626
Wesley
Job Details: 06/13/2022
Arrived onsite and identified noise as slipping belt. No oil present no other indication of gearcase failure. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/13/2022
"Arrived on site to test unit for water leaking from ice maker. Found chute between water line and ice maker had popped out of place causing water to leak when icemaker would cycle. Placed chute into proper area, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/13/2022
"Arrived on site to test unit for lower oven not igniting. Found igniter was broken. Replaced igniter, tested unit, unit working as designed. Advised customer to run lower oven empty to allow burn off. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/13/2022
Arrived on site to test unit for cycle not canceling out. Tested unit and verified issue. Per service pointer W11525545 unit needs to be connected to WiFi for software update. Attempted to assist customer with downloading app but had issues with confirming email. Advised customer she would need to download app and get unit connected to WiFi. Gave customer whirlpool WiFi team phone number to further assist. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC2
Near Belton, TX 76513
Wesley
Job Details: 06/13/2022
Arrived onsite and found leaking valve. Repaired by replacing valve. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC
Near Temple, TX 76502
Wesley
Job Details: 06/13/2022
Arrived onsite for not draining. Found shorted drain pump windings and replaced the drain pump. Tested unit and found unit operating as designed. All checks good.