Service History 205

Near Austin, TX 78738
Brandon
Job Details: 03/06/2021
FREEZER WHIRLPOOL KBSN602EPA01 "Arrived on site for customer complaint of lights not working, found failed modules in freezer compartment, I replaced modules, unit tested good."
Near Belton, TX 76513
Tyler
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL KRFC604FSS01 Arrived on site for refrigerator not making ice properly and according to the customer was still having a cooling issue two weeks after the previous repair was complete. Upon arrival I verified temperature is inside the fresh food and freezer compartment and found that they were set to -6 and 36° but the actual temps were 7° and 32°. I also spoke with SW in-house and was able to gauge that the pressure coming through the dispenser from the water valve was accurate and that there was just ride my pressure allowing water to flow indicating that the valve was OK and not leaking. I then called whirlpool techline and spoke with Austin who had me run test one through four and then test 89 and eventually we were able to narrow down and determined that the heating element inside the freezer was not being signaled to kick on and defrost the ice as designed due to a harness failure in the freezer. At this point I started to read some of the unit and decided to
Near Austin, TX 78747
Kevin
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW4955HW "Arrived on site and inspected washer and found pulley is loose. After correcting it ran all functions in manual diagnostic cycle and then ran an automatic test cycle and noise has stopped. No water leaks from connections at time of service, job complete"
Near Austin, TX 78724
Matthew
Job Details: 03/06/2021
RANGE AMANA ACR4303MFB4 Arrived onsite to replace previously diagnosed parts. Replaced small shorted burners and infinity switch. Tested unit and unit is functioning properly. Job complete
Near Austin, TX 78723
Matthew
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for dishwasher leaking. Upon further inspection found elbow fitting on manifold was not secured. Secured fitting and tested unit. No leaks present at this time. Job complete.
Near Bee Cave, TX 78738
Brandon
Job Details: 03/06/2021
OVEN KITCHENAID WOS51EC0AS04 "Arrived on site for customer complaint of unit not heating properly, found unit would heat to temperature but not maintain temperature, I found failed control board, I replaced control, unit tested good.
Near Leander, TX 78641
Tommy
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for unit ice maker rear not allowing water in. Upon arrival found unit ice maker was damaged. Replaced ice maker and tested. Unit is now operating as designed. Job Completed.
Near Lakeway, TX 78738
Robert
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on job for complaints of smell. Ran diagnostics and found the dishwasher will not run the diagnostics properly. ; ordrng 1 W11410066 (CONTROL ) and 1 W11416457 (CONSOLE )
Near Pflugerville, TX 78660
Scott
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for evap freezing up again . Fan is working . Thermistors checked normal. Replaced UI, main control and dampener . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete ."
Near Killeen, TX 76542
Al
Job Details: 03/06/2021
RANGE WHIRLPOOL WFE510S0AB0 Arrived on site and inspected light bulb issues in the oven.Found the relay for the light is defective at the controlOrdering the control and will return with the socket.Office to schedule return services due to part availabilityNeeds more work.; ordrng 1 W10348622 (CNTRL-ELEC)
Near Temple, TX 76502
Cliff
Job Details: 03/06/2021
DISHWASHER GE GDF530PSM0SS Arrived on site to diagnose a dishwasher that is not draining. Found drain line clogged. Cleared clog and all is working properly at this time. No leaks were found at time of service.
Near Liberty Hill, TX 78642
Lou
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that the unit is leaking water from underneath. I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. I found the water is leaking from the diverter housing and the harness to the diverter has some corrosion.; ordrng 1 WPW10671941 (Sump/motor assembly)"
Near Temple, TX 76502
Cliff
Job Details: 03/06/2021
WASHER WHIRLPOOL MVWB765FW0 Arrived on site to diagnose a washer that is leaking. Found leaking water valve. Replaced valve and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.
Near New Braunfels, TX 78132
Andrew
Job Details: 03/06/2021
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site to test unit for no water from dispenser. Verified voltage was correct to valves. Water pressure to unit is correct at 55psi. Pressure from RC valve was good going into valve but weak coming out. Replaced valve and pressure increased but was still not where it should be. Replaced filter housing, tested unit, pressure is now correct. No leaks detected. Job complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived on site to inspect fridge for making a loud knocking noise, upon inspection and through testing found the icemaker making cracking sound when operating, replaced Icemaker and tested with no issues. Complete"
Near New Braunfels, TX 78132
Andrew
Job Details: 03/06/2021
WASHER WHIRLPOOL MVWC465HW2 "Arrived on site to test unit for not spinning. Found error code f8e1(long/no fill). Valves opened and closed correctly and pressure was good. Found drain hose was extremely long and preventing proper draining. Cut drain hose to appropriate length. Pump was now able to drain as designed. All functions operated good in diagnostics. Per tech sheet test #6 verified pressure hose was properly connected and no debris or obstruction in air dome. Replaced control, ran calibration. Tested unit, unit works good. No leaks detected. Job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived on site to test unit for no producing ice. Found fill tube was obstructed. Removed obstruction, tested unit, unit works good. Ice maker ran diagnostics as designed. No leaks detected. Job complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 03/06/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to inspect oven for a broken door, upon inspection found the right side bent not allowing door to close, replaced hinge and tested with no issues. Complete"
Near New Braunfels, TX 78132
Andrew
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site to test unit for no producing ice. Found ice maker was not calling for water. Replaced ice maker and harness, tested unit, unit works good. No leaks detected.
Near Belton, TX 76513
Cliff
Job Details: 03/06/2021
DRYER WHIRLPOOL WED49STBW1 Arrived on site to diagnose a dryer that is taking too long to dry clothing. Tested unit and found external venting clogged preventing proper air flow through unit. Homeowner will need to have venting clean to complete repairs.
Near Killeen, TX 76542
Al
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRS325FDAB01 "Arrived on site and inspected refrigerator cooling issues.Took temperatures and got 0 in freezer and 29 degrees in the ff section.Found all the fans were fully operational.Unit may have experienced a power surge issue, but is operating properly.See photos.Job complete"
Near , TX 78617
Jacob
Job Details: 03/06/2021
DRYER WHIRLPOOL WGD4985EW0 "Arrived onsite for unit making noise. Tested unit. Heard noise. Upon further inspection. Found that a sock had fallen in to the lint trap, causing the motor to get stuck. Removed sock. Tested unit. Unit tested good. No issues at this time. Job complete. Took pic of lease agreement."
Near Pflugerville, TX 78660
Scott
Job Details: 03/06/2021
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for oven liner popping up right rear corner , also front trim on oven door . Reshaped and tighten down brackets holding down oven liner .No gas leaks detected at time of service. Job complete ."
Near Kyle, TX 78640
Leonardo
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL KDTM604KPS0 Arrived on site to test unit for 3rd rack hitting top spray arm. Test unit and found rack not in rack correctly. Secured top rack test unit and unit test good job complete.
Near Georgetown, TX 78628
David S
Job Details: 03/06/2021
COOKTOP WHIRLPOOL WCG97US0DS00 "Arrived on site for cooktop knob not turning off all the way. I inspected the unit and work area. I found the front left knob not turning off when it is turned off. I pulled the unit from the counter and inspected the valve. I found the valve failing. . I removed the failed valve and replaced with new. I reassembled the unit, and has the customer test it. The unit is working as designed.
Near Belton, TX 76513
Cliff
Job Details: 03/06/2021
RANGE WHIRLPOOL WFE505W0JZ0 Arrived on site to diagnose a range that is showing burner is on when its not. Replaced left front and right front infinite switches due to closed pilot contacts. All is working properly at this time.
Near Killeen, TX 76542
Wesley
Job Details: 03/06/2021
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived onsite and replaced the diode to repair noise and burning smell. All checks good. Advised customer on repair.
Near Austin, TX 78758
David
Job Details: 03/06/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to install control to resolve light being out in microwave. Replaced main control and verified operation. Light for hood is now on, and unit is working as designed. Call complete."
Near Harker Heights, TX 76548
Wesley
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Arrived onsite and repaired lighting issue by replacing freezer light board. All checks good. Unit is now operating as designed
Near Hutto, TX 78634
Chase
Job Details: 03/06/2021
DRYER WHIRLPOOL WED5850SW0 Arrived on site and checked dryer for no operation. Verified proper voltage at wall. Found failed thermal fuse. Element is not grounded all otherthermostats check good. Cleaned all lint from interior of dryer. Replaced fuse. Ran temp checks. Vent hose off high cycle 214 vent hose on 230. This indicates a minor restriction. Advised customer monitor drying and have vents inspected by builder if possible. No signs of major restriction.
Near Killeen, TX 76542
Wesley
Job Details: 03/06/2021
DISHWASHER GE GDF620HMJ5ES Arrived on site for dead dishwasher. Found unit control ruined by outages. Replaced control. All checks good. Unit is now operating as designed.
Near Austin, TX 78704
Jacob
Job Details: 03/06/2021
WASHER WHIRLPOOL WET4027HW0 Arrived onsite for unit not powering on. Tested unit. The dryer was working but not the washer. Replaced control. Tested unit. Unit tested good p. No leaks at this time. Job complete
Near Austin, TX 78748
James
Job Details: 03/06/2021
DISHWASHER FRIGIDAIRE LFBD2409LM1B found unit is plugged into outlet but not opertating. found light switch next to disposal switch was off and controls power to dishwasher. customer turned on the switch and the dishwasher is now working properly. job complete
Near Waco, TX 76705
Jonathan
Job Details: 03/06/2021
REFRIGERATOR GE GSH25JGBBWW Arrived on site for refrigerator that’s not going either section. Inspected unit and work area. Found evidence of a defrost issue and defrosted unit. Tested the bimetal and found by metal closed when sitting in a glass of ice water. Tested continuity through the heater and found the heater open. Replace the heater and tested the unit. The unit is not working as designed. Call complete.
Near Andice, TX 78628
David S
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived on site for dishwasher console being broken and it not drying the dishes. I inspected the unit and work area. I found the console cracked all the way across into the vent. I replaced the console. I ran the unit through a diagnostics cycle and found it working as designed. I spoke to the customer about the use of rinse aid, and running the hot water at the sink before running the dishwasher. Job complete. No water leaks detected."
Near Austin, TX 78723
Matthew
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL KDTE254ESS2 Arrived onsite for dishwasher adjusters broken. Replaced left and right adjuster. Tested unit and unit is functioning properly. Job complete
Near Georgetown, TX 78628
Lou
Job Details: 03/06/2021
REFRIGERATOR KITCHENAID KSSS48QMX01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the emitter and receiver boards functioning properly. Using my jumper wire, I tested the ice maker from points T-H and it failed. Tested the IM call for water and it failed. Removed and replaced the ice maker and cycled power to the unit and it operated as designed. No water leaks observed during service, job completed."
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for Ice maker door will not open. Found ice container stuck and wouldnt come out. Ran cycles of crushed ice and cubed ice to loosen up the container. Loud popping while depressing dispenser indicated blocks of ice stuck inside the container not allowing the auger to spin. Once container released the release button was not engaging as designed. Installed new ice container and auger is spinning as designed. Job completed.
Near Leander, TX 78641
Tommy
Job Details: 03/06/2021
COOKTOP KITCHENAID KFGS366VSS03 "Arrived onsite for cooktop sparking constantly in middle and left burner. Ordering new module switch harness, and igniters just in case. Office to reschedule. TO requested. Customer has extended warranty took photo with SD.; ordrng 2 WPW10398577 (Igniters)s and 1 WPW10475150 (Spark module)"
Near San Marcos, TX 78666
Andrew
Job Details: 03/06/2021
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to test unit for staying at set time and not shutting off. Found black and white connection on timer not connected at all. Secured connection, tested unit for 10 mins and timer slowly working its way to off as designed. Venting good. Unit heating as designed. Job complete"
Near Austin, TX 78729
David
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRT348FMEB00 Arrived on site to install control to resolve fan always blowing in refrigerator. Unit was in maintenance storage garage. Replaced control. Unable to test unit until its moved and has time to set and cool. Advised maintenance on the design of the unit and how there is no diffuser or damper to stop flow. All should be working as designed, maintenance will follow up if issue persists. Call complete"
Near Round Rock, TX 78664
Jimmy J.
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for UNINSTALLED AND RE-INSTALLED THE WATER FILTER, Makes a rattling/clanking noise after disp WATER. Customer showed me how the noise was made by dispensing water. I raised the legs to pull the fridge out and inspect the water valve to check for too much pressure. Pressure was good but the water line was shaking across the tile when the water dispensed helping us determine what the noise was. Used foil tape to secure the water line against the back panel of the fridge and noise is gone. No leaks detected. Lowered legs back down. Job completed."
Near Austin, TX 78747
Leonardo
Job Details: 03/06/2021
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for panel coming apart. Test unit and found panel coming off on right side. Secured new panel test unit and unit test good job complete
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/06/2021
WASHER LG WM3470HVA "Arrived onsite for washer still dripping from front. Upon arrival took unit top off. Tested unit, found rear clamp loosening and front clamp as well as bellow beginning to be misshaped
Near Austin, TX 78759
Luis
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "Arrived on site for no water or ice. Diagnosed frozen auger motor,defrosted auger motor tested ice dispenser working,no water exiting tank,removed filter tested water passed,reinstalled filter water working
Near Austin, TX 78717
Justin
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL MDB9979SKZ0 Arrived on site to replace previously diagnosed parts. Upon opening part I found part broken. Having to reorder part and need office to reschedule. ; ordrng 1 W11497943 (Drain Pump)
Near Dale, TX 78616
Noah D
Job Details: 03/06/2021
WASHER MAYTAG MVWC415EW0 "Arrived on site to inspect washer for grinding noises, upon inspection found a hot wheel toy caught in motor which melted and destroyed cover, cleaned plastic and tested with minimal noise.
Near Austin, TX 78739
Luis
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for water leaking and freezer drawer issues. Tested dispenser adjusted loop in dispenser housing tested water dispenser no leaks. Found bracket to secured bin in freezer section,removed door and bins adjusted bracket reinstalled bins and doors checked door and bin operations good."
Near Leander, TX 78641
Tommy
Job Details: 03/06/2021
WASHER WHIRLPOOL WFW9150WW02 "Arrived onsite for unit bellow damaged and wire out, upon arrival found unit bellow damaged and unit clamp damaged, unit is stacked unit and will require a two man
Near Georgetown, TX 78633
Jonathan
Job Details: 03/06/2021
WASHER GE WCVH6800J1WW "Arrived on site for washer leaking water. Inspected unit and work area.traced water leak that is coming from dispenser, found traces of soap. Tested operation and inspected for water leak. Found door bellow and dispenser tube will need replaced. Removed bellow and tubing, installed new. Tested operation, all tested good. No water leaks detected."
Near Austin, TX 78748
Robert
Job Details: 03/06/2021
WASHER ELECTROLUX EFLS617SIW0 Arrived on job for complaints of leaks. Found the valve is leaking from cold water side. Replaced valve and test. No leaks detected at time of service
Near Georgetown, TX 78633
Jonathan
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site for refrigerator ice developing at bottom of ice box. Inspected unit and work area. Found ice maker overfilling. Verified that failure did not occur until ice maker was replaced. Removed ice maker to check installation. Found correct and water to top of ice maker. Verified correct ice maker was installed. Found failure is with controls. Removed main control and UI, installed new. Tested cooling operation. All tested good, no water leaks detected."
Near Austin, TX 78735
Kevin
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW6600SB1 "Arrived on site and inspected washer and found customer is experiencing LD going on display. Cleaned washer forward and inspected drainpump I found a garment clogging water flow. Took one picture
Near Lampasas, TX 76550
Al
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and inspected dishwasher drying issues.Found after a recent power surge the unit wasnt completing cycles.I ran diagnostics to reset the control so the heater would activate.After diagnostics unit now functioning as designed.Advised customer to purge the hot water before starting a cycle and also to use rinse aide to improve the drying process.Customers father was present at the service call.Job complete
Near Austin, TX 78753
Matthew
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW4616FW2 Arrived onsite for washer not going past sensing fill. Upon inspection found error code for long fill. Tested unit and found valve partially open allowing very little water to enter the unit. Will need valve replaced. Office to reschedule. ; ordrng 1 W11210459 (valve)
Near Austin, TX 78745
Leonardo
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDTM354ESS2 Arrived on site to test unit for not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete no leaks present at this time.
Near Kyle, TX 78640
Brandon
Job Details: 03/06/2021
MICROWAVE GE JVM1850BD002 "Arrived on site for customer complaint of unit staying on when door is open, and door being broken at handle. Ordering door assembly and switches. ; ordrng 1 WB55X10408 (Door assembly) and 1 Cnote (Auth)"
Near Lakeway, TX 78734
Robert
Job Details: 03/06/2021
MICROWAVE KITCHENAID KMHS120ESS5 Arrived on job for complaints of no power.
Near Georgetown, TX 78626
Jonathan
Job Details: 03/06/2021
WASHER LG WT5170HW Arrived on site for washer not going into spin mode. Inspected unit and work area. Performed diagnostics mode and tested all operations. Found when unit went into spin mode tub was out of balance. Found minor drops of water leaking from seal. Found wash basket out of round that caused drive assembly to fail. Will need to replace drive assembly with wash basket.
Near Austin, TX 78748
Leonardo
Job Details: 03/06/2021
MICROWAVE WHIRLPOOL KMBS104ESS02 Arrived on site to replace led board. Replaced led board test unit and unit test good job complete.
Near Austin, TX 78744
Jacob
Job Details: 03/06/2021
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for unit not powering on. Tested unit. Found that unit will not power on. Replaced fuse. Upon further inspection. Found that the unit was not getting correct voltage of 240v. Let customer know that an electrician will have to look at the plug. Took pic of volt meter and took pic of POP for warranty. No issues at this time. Job complete
Near Austin, TX 78730
Kevin
Job Details: 03/06/2021
DRYER WHIRLPOOL LGN2000KQ1 "Arrived on site and inspected dryer and found it is unplugged, after reconnecting to power dryer will now run properly. Sent two short videos to KB/AHS of it running.
Near Austin, TX 78724
Matthew
Job Details: 03/06/2021
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived onsite to replace previously diagnosed parts. Replaced door. Tested unit and unit is functioning properly. Job complete
Near Leander, TX 78641
Justin
Job Details: 03/06/2021
COOKTOP WHIRLPOOL KCED600GBL01 Arrived on site to install previously diagnosed parts. ; ordrng 4 W10853046 (Knob Bezels)s
Near Waco, TX 76705
Jonathan
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site for a dishwasher that’s not washing dishes well. Inspected unit and work area. Customer advised that during the freeze, they were didn’t have water coming to the unit but that after the freeze, the unit ran once or twice and completely died. Inspected unit and placed in in-service diagnostics. Found an F6 E1 (no/low water supply error code. I ran the unit through an auto test and found the unit feelings but not recirculating. Replaced the pump and motor and tested the unit. Unit is noW working as designed. Call complete."
Near Leander, TX 78641
Justin
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Arrived on site for refrigerator making a humming sound. Upon arrival customer said unit stopped working and shut itself off and PO error continued to flash and would not start up. Customer then turned it off at breaker Wednesday the 4th in the afternoon. Upon further inspection I found ice in the bottom evap area. I turned the unit back on at the breaker and could hear the evap fan start right up. I put unit into diagnostics mode and found both FC and RC passed. I found the baffle and evap fan working. I found condenser fan turning on and bi-metal closed even though it was not cold. I then ran a short defrost and did not hear any sizzle like the heater turned on. I gained access to the evap and found ice build up in top left corner by cap tube. While checking harness and fan motor the power to unit shut off and everything stopped, with the exception of the UI. I cycled power at breaker again and unit turned back on. I then put my leads into heater
Near Austin, TX 78731
Kevin
Job Details: 03/06/2021
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and found control panel is damaged on range, after replacing control panel range is correct, job complete"
Near Liberty Hill, TX 78642
Lou
Job Details: 03/06/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven display/UI issues. Upon further inspection, I found the unit console display with an hourglass symbol on it. Cycled power and no change. Removed and replaced the console and retested and unit is operating as designed. Job completed."
Near Austin, TX 78737
Leonardo
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete. No leaks present at this time.
Near Austin, TX 78759
Luis
Job Details: 03/06/2021
REFRIGERATOR FRIGIDAIRE FRS6LR5ES6 "Arrived on site for cooling complaint. Unit running bottom section cold fan motor not running,good voltage to fan diagnosed a defective fan motor,replaced fan motor powered unit on fan powered on
Near Austin, TX 78759
Scott
Job Details: 03/06/2021
DISHWASHER JENN-AIR JDTSS246GP0 "Arrived on site ,replaced both upper racks . No water leaks detected at time of service. Job complete"
Near Lampasas, TX 76550
Al
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ01 Arrived on site and inspected water shooting from filter head when customer changed filbert.Confirmed the complaint and found the reservoir filter head was defective caused by the PSI coming from the wall of 120PSI.Removed and replaced it and advised the customer to get pressure regulator or a plumber to correct the PSI issues.Survey via text message Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/06/2021
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of unit not powering on, found failed UI console failed, ordering console.
Near Austin, TX 78735
Luis
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site for no ice and freezer not freezing correctly. Diagnosed failed thermal fuses in harness assembly unit not defrosted,defrosted evaporator replaced harness assembly.
Near Georgetown, TX 78633
Jonathan
Job Details: 03/06/2021
WASHER LG WM3470HVA "Arrived on site for washer leaking when off and has to turn cold water off to stop leaking. Inspected unit and work area. Turned cold water on to verify failure. Performed diagnostics mode and tested all components. Found all working. Found cold water solenoid failed on inlet valve. .; ordrng 1 5220FR2075L (INLET VALVE)"
Near Austin, TX 78746
Kevin
Job Details: 03/06/2021
REFRIGERATOR KITCHENAID KSSS48QTX02 "Arrived on site and replaced inverter diagnosed on previous visit. Customer is also experiencing icemaker not working and ice motor not dispensing.
Near Georgetown, TX 78633
Jonathan
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher door falling down. Inspected unit and work area. Found both friction pads had broken off of dishwasher. Installed new friction pads and Estes door operation. All tested good, no water leaks detected during service."
Near Austin, TX 78723
Matthew
Job Details: 03/06/2021
DRYER MAYTAG MDE5500AYW "Arrived onsite for dryer not tumbling. Upon inspection found busted belt. Replaced belt, tested unit and unit is functioning properly. Job complete"
Near San Marcos, TX 78666
Andrew
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to replace valve per previous diagnosis. Verified valve was needed. Replaced valve, tested unit, unit works good. Found drain was clogged and water was pouring out. Advised customer have drain cleared. No leaks from unit. Job complete."
Near Leander, TX 78641
Tommy
Job Details: 03/06/2021
FREEZER WHIRLPOOL WRF535SMHB01 Arrived onsite for unit not sealing correctly. Upon arrival found unit not level. Lever unit and tested. Unit is now sealing and operating as designed. Job Completed.
Near Austin, TX 78757
Scott
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDPM604KPS0 "Arrived on site for noisy dishwasher . Ran diagnostics F8-e2 , FA-e2 , f8e4. Noise would occur during wash cycle ., When fan was unplugged noise would go away . Ordering vent and control. No water leaks detected at time of service. Call to set return; ordrng 1 W11038720 (VENT ) and 1 W11348063 (CONTROL)"
Near Georgetown, TX 78633
Jonathan
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRT771RWYW01 "Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found fill tube frozen. Thawed fill Uber and cycled ice maker. All tested good, no water leaks detected."
Near Austin, TX 78759
Luis
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for not dispensing ice. Found spring in shaft to extending,adjusted shaft,spring and coupling tested ice dispenser unit working as designed."
Near Austin, TX 78746
Kevin
Job Details: 03/06/2021
MICROWAVE KITCHENAID KEMS308SSS05 "Arrived on site and inspected oven and found broil Element has failed, bake element is still working. ; ordrng 1 WP9760774 (Broil element)"
Near Luling, TX 78648
Noah D
Job Details: 03/06/2021
WASHER WHIRLPOOL MVWC565FW2 "Arrived on site to inspect washer for not starting and always running, upon inspection found the drain running constantly, will need new control to fix pressure triac. Office to reschedule ; ordrng 1 W11320238 (CONTROL )"
Near New Braunfels, TX 78130
Noah D
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRS315SNHM03 "Arrived on site to inspect fridge for uneven door, upon inspection found the door leaning to left, fixed the caster and checked for issues, doors are even. Complete"
Near Lockhart, TX 78644
Noah D
Job Details: 03/06/2021
DRYER WHIRLPOOL WED9400SW0 "Arrived on site to. Inspect dryer for a screeching sound, upon inspection found the dryer had begun to scratch on pulley and wheel, replaced both pulley and wheel, no issues or sounds found. Complete"
Near Austin, TX 78750
David
Job Details: 03/06/2021
RANGE KITCHENAID KSGB900ESS4 "Arrived on site to diagnose range that had potentially bent knobs and valves. On arrival had customer show me what they thought was the present issue. On close inspection the knobs dont sit perfectLy symmetrical and level with each other, and a couple bezels were off center. Removed front panel and made minor tweaks to valves to try and straighten. Compared manifold and valves with new, and found the orientation and angles were the same. Moved and centered valves as best as I can, but there is no other adjustment to be made, this is as designed. Call complete."
Near Austin, TX 78705
Jacob
Job Details: 03/06/2021
DRYER SAMSUNG DV40J3000EW/A2 "Arrived onsite for unit making noise during operation. Tested unit. Heard noise. Upon further inspection, found that the idler roller was worn down and the belt was starting to rip. Replaced both parts. Tested unit. Unit tested good.
Near Austin, TX 78738
Robert
Job Details: 03/06/2021
OVEN WHIRLPOOL KODE300ESS05 Arrived on job for complaints of door broken. Confirmed outer part of door broken. Will need to replace outer door; ordrng 1 W11354870 (DOOR ASSEMBLY )
Near Austin, TX 78727
David
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM "Arrived on site to diagnose refrigerator that has the settings changing on their own. Watched control change the setting number constantly. Replaced control and programmed to match model. All is now working as designed and control is staying on setting.
Near Austin, TX 78745
Leonardo
Job Details: 03/06/2021
OVEN KITCHENAID KSGG700ESS1 Arrived on site to test unit for Bazel falling and trim discolored. Ordering new bazel knobs and trim vent office to reschedule. ; ordrng 1 W10814133 (Bezel knob) and 1 W11025120 (Trim vent)
Near Austin, TX 78721
Matthew
Job Details: 03/06/2021
WASHER MAYTAG MVWC565FW1 Arrived onsite to replace previously diagnosed parts. Replaced main control. Calibrated unit and ran test cycle. Unit is functioning properly. No leaks present at this time. Job complete
Near Austin, TX 78759
David
Job Details: 03/06/2021
DRYER WHIRLPOOL WED4950HW0 "Arrived on site for report of dryer not drying clothes. Ran unit and verified heat coming from the inside. Checked for proper ventilation and found good flow and suction. Can not find any faults at this time. Customer had said the unit left clothes wet when used right after the bad storm, so power just likely ended up being low or only on 1 Leg. Call complete"
Near Austin, TX 78704
Jacob
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW6700TW1 Arrived onsite for unit leaking water inside the tub. Customer had water turned on and saw water leaking inside the tub. Went ahead and turned water back off from the wall. Noticed that the water was still dripping into the tub. Let customer know to have water valve from the wall checked with a plumber to be sure the shut offs from the wall are closing correctly beforehand returning for service. ; ordrng 1 W10364988 (valve)
Near Liberty Hill, TX 78642
Lou
Job Details: 03/06/2021
ICE MACHINE WHIRLPOOL WUI75X15HZ00 "Arrived on site to inspect ice machine noises. Upon further inspection, I found the tub full of ice and spilling out the door. I tested the in thermistor and it was within range. I placed the unit in diagnostics and tested and found the recirculating pump sensor ailed and the reservoir drain pump failed.I am ordering the drain pump, recirculating pump and CNOTE-LSO PER CUSTOMER REQUEST & TRAINING and office to schedule return service when the parts arrive. No water leaks observed during service."
Near Austin, TX 78717
Justin
Job Details: 03/06/2021
WINE COOLER WHIRLPOOL WUW35X15DS02 Arrived on site for wine cooler with a broken hinge. Upon further inspection I found the upper right hinge cracked and not allowing door to stay upright. Ordering upper right hinge and will need office to reschedule.; ordrng 1 W10782193 (Top Right Hinge)
Near Salado, TX 76571
Cliff
Job Details: 03/06/2021
DISHWASHER KENMORE 587.152639 Arrived on site to diagnosed a dishwasher that is not opening and closing properly. Found hinges out of position. Reset hinges and all is now working properly at this time and no leaks were found at time of service.
Near Hutto, TX 78634
Chase
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived on site. Checked refrigerator for not dispensing ice. Found motor receiving voltage but arm turn not rotating. Removed all ice and inspected the ice container and coupling. Removed the auger shift and spring. Found auger motor seized. Freed auger and refit spring and shift so the coupler could engage properly. Tested unit and all ice dispensing functions returned to normal. Job complete
Near Austin, TX 78731
Kevin
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site and inspected refrigerator and found drawer in freezer will not move more than 5 inches and front is broken off. Also found freezer door handle is loose. Customer also has experience were the interior lights were not on but currently they are working properly. Will need to be Bring back both rails, left freezer bin with customer.; ordrng 1 W11131390 (Bracket) and 1 W11161915 (Bracket)"