"Arrived in site to inspect microwave model WOEC5030LZ01 oven combo with no power. Upon futher inspection, the customer advised that it was their first time using the oven and tripped the circuit breaker after 10 minutes into preheat. I reset the breaker and verified proper incoming voltage. Following the service pointer guidelines/procedure for nuisance tripping I removed the ground and baked for 30 minutes, cycled the breaker and reconnected ground and tested to make sure the breaker was not tripping any longer. I tested the unit and it is no longer tripping the circuit breaker. I advised the customer to run the oven for an additional 2 hours. No parts installed"

"Arrived onsite for noisy fridge WRT148FZDM07 and made adjustment to the condenser fan to resolve rattle, unit is now operating quietly and as designed. Advised maintenance on repair. No parts. All checks good."

Arrived onsite for WCGK5036PS00 unit with hi simmer. Adjusted all burners for optimum simmer. No parts required. All checks good. Advised customer on repair.

Arrived onsite WTW4957PW0 and was advised of a major flood of gallons of water that had been discovered after a wash. Inspected water systems. Determined cause to be a standpipe back up causing backflow out of the wall during the drain cycle. Demonstrated failure to customer. Washer itself is operating as designed. Customer notified that a plumbing service will ne needed to assess the cause of the clog and repair. No parts

Arrived onsite WED5620HW2 for blower housing rattle and used packing on underside cabinet between cabinet and floor to absorb vacuous erroneous thrum. No parts. Unit is now operating more pleasantly.

Arrived on site for dishwasher not powering on. Control is not responsive. Customer has checked the breakers. Found dishwasher not responding to anything. Access junction box. Found no voltage at junction. Unit is connected to a gfi outlet. Gfi was tripped. Reset and now dishwasher is working. Ran automatic test cycle. All components functioning. No leaks.

"WED6150PB0 Arrived on site for a dryer not heating. On arrival, I knocked on the door, but there was no answer. I called the client, and he answered and said he wasn't going to be home until later afternoon . He said to cancel because he's not sure when he will be available. No work done."

"Arrived on-site for electric wall oven model WOS52ES4MW not heating properly. Inspected unit and work area. Customer reported unit heats and works most of the time but occasionally powers off and reboots. Ran diagnostics; all heating elements functioned as designed. Noted UI model information mismatched actual model. Reprogrammed UI to correct model and tested unit, which operated as designed. Call complete. No parts installed."

Arrived on site for a range WFE550S0LZ3 tripping the breaker. I verified it tripping around 100 degrees. I replaced the bake element and heated to 500 degrees. Unit is operating as designed now. Max amp draw was 15 amps.

"Arrived on site for a microwave WMH31017HS12 not heating. Found the unit is operating but not heating. I replaced the diode w11256462, magnetron w11737891 and capacitor wpw10574736. I tested a glass of water. Unit is heating as designed."

"Arrived on site for washing machine, not turning on completing cycles. On rival, I found the drain pump harness and pump shield cover broken. I am ordering the following parts W11782104 lower harness, W11790873 pump. Office will need to reschedule with customer once availability of parts is known.; ordrng 1 W11782104 (Harness) and 1 W11790873 (Pump)"

"Arrived on site for a microwave WMH31017HS12 sparking. Found it making a popping sound but still heating. Both interlocks were very greasy so I replaced both. W11551761, w11551558. Also found the diode damaged. I replaced the magnetron w11737891, diow11256462 and capacitor wpw10574736. Tested and unit is operating as designed."

"Arrived on site for a washer WTW5000DW0not cycling. Found unit making sounds while sensing. I found the gearcase was leaking large amount of oil. I replaced the belt wpw10006384 , hub nut w10528047 splutch w10721967 and actuator wpw10006355. Found the gearcase isn't the correct part. I'm ordering the w11454734 gearcase for the return visit. Returning tech will install the new gearcase and return the gearcase installed. Left the hub nut in the tub inside a box. ; ordrng 1 W11454734 (Gearcase)"

"Arrived on site for washing machine, making a loud grinding.Noise towards the end of the spin.Cycle. on arrival, I confirmed failure and found the actuator arm had broken along with the Cam bolt had come loose. I replaced the w11239857 belt w10721967 cam and w11481722 actuator"

"Arrived on site. Gained access to evaporator defrosted and cleared drain checked water drainage good,installed a new evaporator cover that includes thermistors,installed filter and no leaks,reassembled unit,replaced side panel ui and main control powered unit on changed defrost setting to basic. W11664342,w11574767,w11610999"

Arrived on site to look at model WTW8127LC1 for customer complaint of bezel being broken and noise issue. Found missing rotor screw as well as broken bezel. Ordering screw and bezel. ; ordrng 1 W11550898 (Bezel) and 1 W10752189 (Screw)

"Arrived on site for a microwave, not turning on. On arrival, confirmed, failure and upon further inspection.I found the inner locks it broken, leading to the twenty amp fuse also breaking. I replaced w 11707984 fuse, w11551558 interlock & w11551761 Interlock. Found microwave working as design call complete"

"Arrived on site for noise complaint. Customer played recording,diagnosed fan blade hitting ice,found during icemaker fill water leaking between fill tube and extension. Removed icemaker and extension reinstalled extension and adjusted reinstalled icemaker ran fill test passed no leaks."

Arrived on site for drain pump constantly running. Upon arrival found unit unplugged plugged unit back in and immediately drain pump kicked on. Unit will need a new control. Replaced control and calibrated and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed.

Arrived on site for water leaking at freezer. Inspected unit found water supply for ice maker missing extension tube. Installed tube and sealed with permagum. Tested unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for door falling off. Inspected unit found stabilizer cross bar fallen off on left hand side causing left side to come out more when opening. Reattached arm and tested unit is now functioning properly and as designed to. Job completed

Arrived on site for unit turning off. Upon arrival manager showed me a video. Tenate sent a video using sense dry with nothing inside unit.Vide showed unit starting at and 1hr 45 min and in 5 minutes time started dropping rapidly and unit cool showed on screen. Explained to maintenance that yes it's gonna happen if you use auto sense with nothing inside unit tenant is not drying clothes of items. Informed maintenance to tell tenant to start using timed dry. Showed maintenance unit will stay on and run on timed dry even with nothing inside. If called back in send tech with moisture sensor. Job completed

"Arriving on site to repair previously diagnosed issue. Unit needs new motor blower wheel and housing. Previous technician found motorhead, broken and housing damage. Replace parts and tested unit is now functioning properly and as designed to job completed"

Arrived on site for wall oven giving error code . Ran diagnostics got misfired error 9-0. Ran preheat and tripped breaker . Found one leg 1 wire crushed and causing tripping and error . Trimed wire back from damaged part . Ran both ovens on preheat . No tripping or error codes . Job complete

"Arrived on site for fridge not making ice . Found ice maker stuck in harvest flex . Ran ice maker test 120, IM stayed stuck . Replaced ice maker , ran harvest and fill. All checked normal. Nomwater leaks detected at time of service. Job complete"

"Arrived on site for dryer shutting off after about 5 mins . Ran diagnostics, no error codes . Thermistors , moistture sensor checked normal . Ran dryer on normal with wet rag on sensor . Couldn't duplicate shutting off . Advised to dry small loads timed drying is best as well as turning eco feature off . No lint build up. Job complete"

"Arrived on site ,replaced harness and control. Ran dryer . All checking normal. No lint build up at time e of service . Job complete"

"Arrived on site for me oven not heating well. Upon arrival, ran Bake cycle and found ignition not sparking correctly. Proceeded to replace W11524031 oven igniter and adjusted air shutter. Tested unit and now unit is functioning as designed ."

"Arrived on site for unit not heating. Upon arrival, proceeded to remove panel to terminal block and found L2 not installed. Proceeded to install L2 wire and made sure all connections are secure. Ran unit and checked voltages and found incoming voltage to be correct. Unit is now heating correctly. Unit is functioning as designed. No parts needed"

"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11603810 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived on site for drain pump continuously running. Upon arrival, unit was unplugged. Plugged unit and found drain pump running and light indicators not coming on. Proceeded to replace W11753285 control and made sure pressure hose is not kinked. Ran diagnostics and passed with no issues. Unit is functioning as designed . No water leaks detected at this time"

"Arrived on site to inspect cooktop model KCGC506JSS00 with scratch on right side cooktop surface. Upon further inspection, I replaced the part that was provided by the customer. I then tested and checked all the burners operation and made sure all the burners were installed correctly snd and orifices were correct. I instructed the customer on proper usage. The cooktop is operating as designed. No gas leaks observed during service."

"Arrived on site to test unit WTW8127LW0 for squealing noise. Upon arrival customer presented video of loud squeal during spin, happens every cycle. Entered service mode; no stored error codes. Ran diagnostic spin and was able to duplicate noise. Gained access to drivetrain and found gearcase shaft rubbing on rubber seal; also discovered slider missing multiple rivets and rotor hub stripped. Contacted claims; extended warranty authorized repair. Replaced gearcase (W11449841), slider (W10734521), and rotor (W11260238). Ran calibration cycle successfully, then full diagnostic cycle with all components engaging properly. Noise has been eliminated and unit is now running as designed, no leaks detected, job complete"

"Arrived on site to test unit for not making ice, tested unit found a good frost pattern is forming on the evaporator within 2-4 minutes but ran a full harvest cycle and the unit did not make any ice, checked all joints with bubble solution and could not find any leaks on the high side, unit is acting like it has a floating restriction or a weak compressor, will need to return with nitrogen and pressure test unit, will need to replace compressor, evap plate, drier and access valve if needed WILL NEED 3 HOURS ON RETURN VISIT, office to reschedule ; O-emld tckt"

"Arrived on site to replace previously diagnosed parts. Installed ice chute (WPW10293212) and ice bin (W11244434). Tested dispenser; bin coupler still failed to engage. Inspected internal assembly and found missing drive spring causing improper coupler alignment. Ordering spring and lower coupler, rescheduled for 12/04.; ordrng 1 W10852956 (Spring) and 1 WP2220458 (Coupling)"

"Arrived on site to test unit WTW4957PW0 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11608056) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not led lights flickering, tested unit found multiple led lights failed, replaced all led modules from kit and tested unit is now running as designed no leaks detected job complete installed W11683243"

"Arrived on site. Found water leaking from fresh food evaporator drain,ran diagnostic thermistor readings off causing drain to freeze over and water to pool under drawer housing ordering evaporator cover that includes both thermistors. ; ordrng 1 W11610999 (Evap cover rc)"

"Arrived to unit 726 for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker motor,installed a new icemaker,icemaker ran through a cycle and filled with water,checked connections no leaks. W11729596"

"Arrived on site for washer MVWP586GW0 with issue of Washer stops mid cycle and making noise like trying agitate while appliance was off. Upon arrival, inspected unit. Unit is unplugged. As soon as power is restored, the drain pump begins operating continuously. There is no water in tub. I inspected pressure hose and there are no links and able to blow through normally. Need to replace control. I replaced control W11657965. Test unit by running a mixed cycle on deep fill. Unit filled correctly and began washing correctly. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site to install previously diagnosed and ordered parts. I replaced the pump snd motor assembly, harness and drain pump. I retested the unit and found thats is operating as designed and no leaks observed during service. I advised the customer to clean the filter regularly. W10902372 WPW10531320 W10752242"

Arrived on site to deep clean inside of dryer. I disassembled and cleaned out the whole interior of the dryer and components (photo) reassembled and tested the dryer. The dryer is operating as designed.

"Arrived on site to test unit for oven not heating, customer stated that the entire broke when they opened the oven, also it stipped heating after it was trowi g so error, tested unit found front glass broken and inner glass cracked, tested oven found failed glow igniter, scanned for errors and found code stored for failed oven sensor inspected control found no issues, will need to replace all parts necessary to fix door, sensor and glow igniter will need to be replaced as well, ordering parts rescheduled for 12/8; ordrng 4 W11717709 (Handle screws)s and 1 W11712435 (Mounting brackets) and 1 W11620704 (Front door glass) and 1 W11620705 (Handle) and 1 W11178521 (Badge) and 1 W11620489 (Inside glass)"

"Arrived on site to inspect washer model WTW4816FW3 continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11603810"

"Arrived on site to inspect range oven WFG550S0LZ5 not igniting. Upon further inspection, I tested the oven on Bake and could hear the main control relay click, but the bake ignitor was not arcing. I tested the broil and found the ignitor make three loud clicking noises, but never actually ignited. I tested voltage to the main control and module and found 123V. I verified polarity at the outlet. I inspected the ignitor harness to the bake ignitor, and I found a connector on the gas valve had been removed. I reconnected the connector and retested the oven, and it is operating as designed. I tested the cooktop burners, and the unit is operating as designed. No gas leaks detected during service, job completed. No one on site to sign for the receipt."

Unit was moved to 6303. Arrived on site with helper. Put washer on side. Tightened the loose screws for bottom counter weight. Ran spin test. All working normally. Call complete.

"Arrived on site to inspect wall oven KOSE500ESS20 error code. Upon further inspection, I found the display showing error code F1E0-UI failure. I placed the unit in diagnostics and checked for other codes, and found the F2E1-stuck key error code. I cleared both codes, and when I went to test the unit, the F1E0 error popped up on the panel display again. Following the tech sheet for the error code, I verified the ground connection and removed and replaced the console, and tested the unit on Bake at 350 degrees. While testing, I contacted techline and spoke to George and advised of the history, previous SR number, and my findings today. George advised that with all parts being replaced that could be causing the errors, he believes that possibly the UI harness is getting too hot and causing a drop in VDC intermittently. I advised that when I cleared the code and attempted to test, the unit failed and showed the error code again. George advised that unless I could catch the unit in failure mode and be able to test the voltage at the UI and control, then he can't give a good diagnosis/recommendation other than repalce the UI harness should the unit fail again. George provided Case #21746703. I provided my customer with the case number and recommended they call customer service and provide them with the case number if they're not satisfied or the unit fails again. Unit is currently operating as designed. Job completed. W11600651"

"WTW5020SW0 customers stated that the wash machine would shake vibrate and walk ran diagnostics and found no fault.Codes checked in her basket, and it was tight.So the bench and rod seemed okay.Removed and replaced suspension w11130362 rods tested washing machine.And it spun fine, did not shake or vibrate advised customer that if she's washing a blanket.Make sure to add two or three bath towels to help balance the load.Because blankets can slide off to the side and cause a machine to become unbalanced.Washing machine is working as intended.No leaks at times of service"

"Arrived on site for washer not draining and showing f3e1, f8e3, & f9e1. On arrival confirmed failures and error codes in diagnostic. I found the pump windings had broken and lost all resistance. I replaced pump and tested washer. Found itvwor,img as designed in both normal and diagnostics cycles with no leaks. Call complete"

Arrived on site to diagnose ice machine KUIX535HPS01 that is not producing ice. Tested unit and confirmed no water flowing. Removed filter with no improvement. Found good flow to the valve but not out of it. Replaced valve with a new water inlet valve and ran the unit again. Verified proper operation and fill level. No water leaks observed.

Arrived onsite for previously diagnosed part. I replaced the valve and tested unit. I found the unit to now fill as designed and complete cycles. Ensured the door latch works and it is operating as designed. Call complete. No leaks. Installed W11038689 VALVE.

"Arrived on site for temperature control, not showing proper temps. On arrival confirmed that unit is cooling as designed, but the customer was not able to operate the front ui panel properly to get the desired readings, they wanted. I was able to adjust temp settings and walk customer through how to use the u I panel and replace filter and found unit working as designed with no leaks, call complete."

"CHW9150GW1 owner did not leave key for the coin box for the wash machines.So it could not access the setup menu or the coin box.Talk to the owner and has said he would drop the key off sometime today.Call needs to be rescheduled, customer like it Rescheduled as soon as possible; O-emld tckt"

"Arrived on site to diagnose unit for not keeping time correctly. Powered on the unit and verified the customers complaint clock was consistently losing time and not holding the correct setting. Accessed the control area and performed diagnostic testing. Found the main control board displaying an internal error code indicating failure.Removed the faulty control board and installed a new replacement board. Reassembled the unit and powered it back on. Set the time and monitored the unit to ensure it held accurate time during testing. Unit is now operating as designed. Advised the customer to connect the appliance to WiFi, as this allows the unit to receive software updates that can help prevent future communication or timing issues. No further issues found at this time. Job complete"

"Arrived onsite for unit not entering spin cycle. Customer stated it would lock out and continue draining, she stated they would have to unplug the unit but issue comes up again shortly after. I found a F3E1 pressure sensor failure present. Under the service pointer S153EB I replaced the control W11608056 and unit now tests as designed with no issues present. Drain pump checks good and sounds as designed. Call com0lete. No leaks."

"Arrived on site to look at model JS48NXFXDE01 for customer complaint of lights not working, found failed module. I replaced all modules in both compartments under S84638, unit tested good. Parts used w11632139 (x4)"

"Arrived on site to look at model WRFF3436RZ00 for customer complaint of unit not dispensing water properly. Customer had new filter, we changed filter, unit tested good. No leaks at time of service."

"Arrived on site to replace previously diagnosed parts on model WTW6157PW0 i replaced washer basket and tested unit, unit passed all diagnostic tests and tested good."

"WFES3530RS0 Arrived on site for a range not working. On arrival, I verified that the range is tripping the breaker. I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I took amp draw only oven on it was 14.67 with all burners on high and oven on it was 41.97. I rewired the ground wire back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity, and voltage readings were correct. The product works as it's designed with no parts used. I recommend that the client contact the gfci breaker company for information on the correct gfci breaker for the range. I also recommend to leave oven on for one hour. Calling Whirlpool Safety to notify my findings. Case# 21685945"

Arrived on site to diagnose refrigerator KRFC704FPS07 not dispensing ice. Examined ice bucket and found cubes melted together with water frozen into a block on the bottom front. Checked fill tube with no drips observed. Replaced icemaker due to likely leak with new icemaker W11557001. Unit makes buzzing/vibrating noise when compressor kicks in. Ordered sound pads and scheduled return for 12/08 to insulate noise and recheck ice-related leak. NO WATER LEAKS OBSERVED DURING SERVICE.; ordrng 1 W11594927 (Ice Bin Door) and 1 W11574308 (Condenser Fan)

Arrived on site to diagnose refrigerator KRFC302ESS09 with mullion not seating in block. Tested unit and confirmed the mullion is not staying locked into the block. Added washer WP487576 to the lower left hinge and adjusted hinge/level. Tested the door several times and found mullion is locking in and contacting correctly. Potential return issue with door loaded; replacement of both hinges recommended. Repair completed. No water leaks observed. Noone on site to sign ticket.

"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11603810 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived on site for door dent. Upon arrival, confirmed small dent on bottom of door panel. Pictures taken prior to service. Confirmed with Claims thread door is covered. Proceeded to replace new door but found new door has dent as well. Ordering new W11643108 door. No parts replaced. Office to reschedule ; ordrng 1 W11643108 (Door)"

"Arrived on site to inspect refrigerator KRMF706ESS00 not cooling. Upon further inspection, I found the unit plugged in, and both compartments were room temperature. I found the RC and FC fans on and the condenser fan on. I checked the deli control and found no lights on. I gained access to the deli harness and found that all five wires were cut/broken. I removed the deli control and found no corrosion on the harness and no water in the reservoir. I placed the unit it in diagnostics and tested it and found that the compressor does not turn on. I pulled the unit out and gained access to the compressor and found the inverter board diagnostics LED flashing three times telling me the board has failed. I gained access to the ice maker harness and the fill tube harness and tested the fill tube in test 19. Also tested voltage and found 3VDC to the fill tube heater. I tested DC voltage at the LED board to the heater and found 3VDC (12VDC) telling me the LED board has failed. Using a tester inverter board, I placed it on the compressor and tested it, and approximately five seconds after the compressor came on, the inverter board shorted and arced. Using another tester board, I placed it on the compressor and tested and checked pressures at the previous sealed system repair and found the Low side going into a vacuum due to either a restriction or possibly being low in refrigerant. I advised the customer of my findings and am ordering the LED board, ice bin door, fill tube heater, inverter board, deli harness, deli control, drip pan kit, and CNOTE-3 HOUR JOB. Office to schedule return service, and the unit was left unplugged for safety. No water leaks were observed during service. ; ordrng 1 W10804160 (LED board) and 1 W11672775 (Fill tube heater) and 1 W11087200 (Inverter board) and 1 W11170612 (Deli harness) and 1 WPW10769076 (Deli control) and 1 W11399564 (Ice bin door) and 1 W11457241 (Drip pan kit) and 1 CNOTE (3 HOUR JOB)"

"Arrived on site for washer running drain pump all the time. Confirmed when unit is plugged in the drain starts. Found F8e1, f3e1, f0e5. Vefified wiring to board is good, verified pressure hose is clear. Verified model and serial. Replaced main control. Recalibrated and verified operarion. Call complete"

"Arrived on site to inspect refrigerator WRX986SIHZ01 leaking water. Upon further inspection, the customer advised that water was leaking from the freezer section. I inspected the bottom of the freezer and found a sheet of ice telling me that the FC evaporator drain is clogged. I pulled the unit out and gained access to the drain tube, and when I removed the tube, water came out of the tube. I took the tube to the sink and cleared it out, and poured hot water into the tube, and it flushed the tube out. I re-installed the tube and sealed the gap with silicone. I then gained access to the FC evaporator drain pan, and using my steamer, I removed the ice that had formed in the pan and drain. Cleared the drain with the hot water from my steamer. I reassembled the FC section and placed the unit in diagnostics, and tested the unit. I found the unit is operating as designed. No water leaks were observed at the end of service, job completed. No parts installed."

"Arrived on site to inspect dishwasher JDPSS244PL1 error codes. Upon further inspection, I placed the unit in diagnostics showing error code F7E2-variable speed motor failure. I cleared the code and continued with testing. Once the unit began to fill and the motor was to turn on, the unit shut down, and the drain pump came on and drained the water from the unit. I pulled the unit out from its space and removed and replaced the sump assembly. Reassembled the unit and retested, and the unit is operating as designed. No water leaks observed during service, job completed. W11460946"

"Arrived to unit 357 for oven not keeping temp. Upon arrival, started oven and Bake 350F and found igniter clicking but not igniting flame. Upon closer inspection, found igniter not sparking. Proceeded to replace WPW10324262 oven igniter and adjusted air shutter. Tested unit and now unit is functioning as designed ."

"Arrived to 238 for unit not making ice. Upon arrival, tenant stated its make ice now but prior, the fill tube was frozen. Proceeded to dispense ice and found extension fill tube came off and landing on the bucket. Proceeded to install new WPW10496649 fill tube extension correctly. Tested multiple times and found no leaks . Unit is functioning as designed."

"Arrived on site for unit not draining properly. Upon arrival, checked error codes and found F7E9 locked rotor, F0E3 overload, F8E1 long fill, F9E1 long drain and F0E5 unbalanced. Cleared codes. Ran diagnostics and found odd noise from drain pump. Attempted to remove washplate to inspect inside outer tub but completely seized. Ordering W10902814 washplate and W11551646 spanner nut. No water leaks detected at this time. No parts replaced. Customer agreed to reschedule Dec 10th AM only. Please send JK only! ; ordrng 1 W10902814 (Washplate) and 1 W11551646 (Spanner nut)"

"Arrived on site to correct installation on Ui. Upon arrival, found connector to the UI was pressed between the cover PCB to the sheet metal. Routed connector away from the sheet metal. Tested unit and now unit is functioning as designed. No parts needed"

"Arrived on site for a microwave model WMH31017HS10 that is not activating the fan or able to press the 2 button. Inspected unit and work area. The customer advised that certain keys work on the touchpad, but that other keys dont. He advised he is unable to use the fan or the number 2 buttons. I did confirm the customer's complaint and found all other buttons activating. I checked the control and found a good connection to the touch panel. Ordering the control W11552018 and touch panel W11175576 and rescheduled the customer to 12/4. No parts were installed. ; ordrng 1 W11175576 (UI display) and 1 W11552018 (Control)"

"Arrived on site for an electric cooktop model MEC5430BDB that has a cracked cooktop glass. Inspected unit and work area. The customer showed me the damage on the glass. I found one crack that went halfway across the machine to the right side and a chip in another spot on the left. I took photos and called Whirlpool Techline for review. I spoke to Kurt SR# 21755873. He had me send him photos of the damage. He advised that based on the photos, the issue was not caused by manufacturer defect and thus would not be covered under any warranty purposes. He advised me to make no further repair. Call complete. No parts were installed. ; ordrng 1 74007862 (Cooktop glass)"

"Arrived on site to follow up on ice machine KUIX535HPA00 with non-functional drain and recirc pump. Further analysis traced the lack of voltage to the transformer. Disassembled interior and noted relays on control clicking, but the transformer failed to send voltage to control. Transformer was also cold, indicating failure. Ordered a new transformer to resolve the issue. Estimate will be updated once function is confirmed. Return visit scheduled for 12/8. No water leaks found.; ordrng 1 WPW10485951 (Transformer)"

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace LR orfice holder. Tested unit and now unit is functioning as designed. Total fee already collected on first 2nd visit. Customer had to leave. No signature"

"Arrived on site for unit not powering on. Upon arrival, proceeded to remove unit from designated install and unit powered on. Upon closer inspection, found drain line kinked. Proceeded to correct drain line installation. Reinstalled unit. Ran water multiple times and drained perfectly. Ran diagnostics and passed with no issues . Unit is functioning as designed . No water leaks detected at this time. No parts needed"

"Arrived on site to test unit WDT531HAPM0 for not draining. Customer stated unit made noise and now holds water and does not drain. Inspected unit and found tub full; drain pump energized but impeller seized. Replaced drain pump (W10876537) and removed glass shards from sump area. Reassembled and ran full diagnostic cycle; all components engaged correctly and pump cleared tub properly. Unit is now running as designed, no leaks detected, job complete."

"Arrived to unit 1440 loud vibration noise from fan scroll assembly adjusted scroll,harness and tubing noise change ordering parts. ; ordrng 1 W11254898 (Fan scroll) and 1 WP2169142 (Fan blade) and 2 WP2304241 (Gasket)s and 4 WP2155789 (Scroll gasket)s"

"Arrived to 1102 for door issues. Found door handles rubbing removed freezer door installed washer,reinstalled door checked door operation unit working as designed. Wp487576"

"Arrived on site to diagnose oven displaying F2E1 error code.Verified the error on the display F2E1 indicates a shorted or stuck keypad. Attempted to reset the console by disconnecting power and restoring it, but the error returned immediately, confirming the console was not responding properly. Removed the original console and installed a new replacement console. Secured all connections and reassembled the unit. Powered the oven back on and confirmed that the error code cleared. Performed a functional test by preheating the oven to 400?F. The oven reached temperature properly and cycled as designed.Unit is operating correctly at this time. Job complete."

"Arrived on site to diagnose dishwasher with no power.Verified the unit was completely unresponsive with no lights or display. Checked the breaker panel and found the breaker in the ON position. Proceeded to inspect the power source under the sink and discovered the dishwashers dedicated power switch was turned OFF. Turned the switch back ON and restored power to the unit. Tested all functions, including filling, washing, draining, and panel operation. The dishwasher powered on properly and ran through a full test cycle with no issues. Unit is operating correctly at this time. No leaks present. Job complete."

"WED5010LW1 Arrived on site for a dryer, making a loud nosie and a burning smell afterward. Further inspection, I found a burned terminal block and a burned power cord due to the installers not connecting the power cord correctly. Causing an arc on the L1 wire to the ground .I uploaded photos of the damage. Polarity is good no other issue. I'm not able to test the dryer because of a failed power cord . The client is going to Home Depot to notify the issue with the installers. Im calling Whirlpool Safety to notify my findings case #21677207"

"WTW5057LW1 Arrived on site for a washer making nosies. On arrival, I verified that the washer was not balanced. I balanced and checked for error codes none appeared. I calibrated then tested in customer mode on quick wash product is working as its designed no parts used. No water leaks are visible from the main water supply."

Arrived on-site for a dishwasher model WDT730HAMZ1 that is not washing dishes. Inspected unit and work area. The customer advised that the machine didn't work for a month and a half but quit washing dishes and wont complete the cycle. I ran the unit through diagnostics and found an F4 E3 (wash motor not running) error code. I confirmed the wash motor would not recirculate water. I replaced the wash motor assembly W11613480 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete.

"Arrived on site for dryer making noise when running. Removed drum, found support wheels are not turning. Replaced with repair kit which includes support wheels, pulley and pulley wheel. Verified operation. Call complete.4392065"

"Arrived on site for washer being unbalanced. Found no error codes. Ran automatic test cycle and washer started making grinding noise and banging during spin. Test and found new suspension needed. Also found evidence of oil leaking from gearcase. Was unable to removed washplate. Ordered hearcasw, splutch, actustor, capacitor, belt, agitator, and hub. Reset for Friday pm; ordrng 1 W11454734 (Gearcase) and 1 W10752283 (Washplate)"

Arrived on site for dishwasher door falling down. Verified once opened the door just falls. Removed from counter. Found right door hinge was bad. Left door hinge had lots of oil. Replaced both hinges. Door working properly. Ran automatic test cycle. Dishwasher working properly. Call complete. No leaks. W11766665

Arrived on site with parts ordered. Found refrigerator is at temperature but freezer showing only 10. Per tech notes. It's requested to change user interface along with main control and pantry ui. Replaced those 3 boards. Unit started as normal. Advised customer to allow 24 hours for proper cooling. WPW10675033

"Arrived onsite for refrigerator WRS331SDHM08 not cooling properly. Finally got to speak to maintenance team. Found out that the tenant had been shutting off the unit to thaw it out due to fan noise. Found water leaking from fill tube causing ice to accumulate on fan assembly and making noise. Per service pointer W11750800, used truck stock W11750811 to correct leak. Unit is now functioning properly. Job complete"

"Arrived on site to look at model KDTM404KPS0 for customer complaint of unit not washing properly, found issue with the wash motor. I replaced washer motor assembly, unit tested good. No leaks at time of service. Part used w11416362"

"Arrived on site for combomwasher/dryer tripping breaker . Checked outlet , getting correct voltage and polarity at outlet . U it is tripping when plugged in . No shorting found at terminal block . Tracked wiring harness and didn't find any pinching of harness . Ordering harnesses control , door switch .weigh 2hrs . No water leaks detected at time of service. Call tomset return ; ordrng 1 W11189137 (Control) and 1 W11174382 (Co trol harness) and 1 W11174407 (Lower harness) and 1 3406108 (Door switch) and 1 W11090772 (Dryer harness) and 1 Weigh2hrs"

"Arrived onsite for oven WOES3030LS01 not reaching temperature, possibly needing calibration. Tested unit and had thermal couple present. Tested at 350 degrees and unit did reach target temp and cycled correctly. Unit is functioning properly. Job complete. No one present for signature"

"Complex is Santiago Estates. Arrived onsite for dishwasher WDF332PAMS1 leaking. On arrival unit was uninstalled in the middle of the kitchen. Spoke to builder briefly and said it was leaking from the inlet valve. Inspected and found valve fitting was cross threaded, took pic. Replaced inlet. Builder will need to have unit reinstalled as it is missing installation hardware. Builder left before obtaining signatures. I Left unit in same location. Job complete"

"Arrived onsite for washer WTW4855HW3, drain pump running. Ran diagnostics and found F3E1 pressure system failure, would not reset. Per service pointer and scode s153eb, need to replace control. Replaced control W11607637, calibrated and tested. Unit is now functioning properly. Job complete"

"Arrived on site for washing machines stuck in drain loop. On arrival foun f3e1 in diagnostic. I then found control board pressure switch had failed, and I replaced control board w 11603810 and tested washer and found it working as designed with no leaks call complete."

"Arrived on site for washing machines stuck in drain loop. On arrival foun f3e1 in diagnostic. I then found control board pressure switch had failed, and I replaced control board w 11603810 and tested washer and found it working as designed with no leaks call complete."

"Arrived on site for washing machine with broken lid. On arrival, confirmed, failure, and after further inspection. I found that the a glass lid had come fully detached from the plastic frame. Washer is being used in a commercial setting, But I wasn't able to clarify to the customer that they would need to contact whirlpool, to see if whirlpool would approve making repair due to washer's location and use. If whirlpool authorizes repair then the following part will be needed to fix washer W11710910 glass lid. Office to reschedule only if authorization is received; ordrng 1 W11710910 (Glass lid)"

"Arrived onsite for washer WTW4855HW3, drain pump running. Ran diagnostics and found F3E1 pressure system failure, would not reset. Per service pointer and scode s153eb, need to replace control. Replaced control W11607637, calibrated and tested. Unit is now functioning properly. Job complete"

Arrived on site for microwave with control failure. On arrival i found control fan control response intermittently registering input. Also found the unit had a high voltage sound failure coming from the diode and capacitor. Didn't have W11552018 control on arrival. Reordering control and previously sent parts to complete repair.; ordrng 1 W11552018 (Control)

"Arrived on site for refrigerator making a loud noise intermittently. On arrival, confirmed, issue and found a leak from the ice maker fill tube hitting the evaporator fan motor. I used 212643 permagum, strips, and sealed leak and removed ice in found unit, working as designed with no leaks of noise. Call complete"