Arrived on site to test unit for not washing. Found when plugged in unit would automatically drain when tub is empty. Replaced control(W11665967) and during diagnostics found splutch melted preventing proper shift. Replaced splutch(W10721967) and belt(W11239857). Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site for control panel not legible. Upon arrival, inspected unit and found partial display.need to replace ui. Replaced ui W11632709. Test unit and is operating as designed. No leaks present. Job complete"

"WED4815EW1 Arrived on site for unit not starting. Upon arrival, found correct voltage to terminal block and has resistance when tumbling drum by hand. Continued check thermal fuse and found to be open. Proceeded to replace WP3392519 thermal fuse. Tested unit and now unit is functioning as designed."

Arrived onsite for gas smell from oven. I found the second flame having issues igniting. Air shutter adjustment was made however gas odor is still present. I found the air shutter warped and bent. Burner will need replacement as the gas may be seeping out from the air shutter. Ordering W11220387 Burner Oven. Office to RS for 02/28/25. No parts installed. Called safety SR 7741004410 spoke with marie.; ordrng 1 W11220387 (BURNR-OVEN)

Arrived on site for dryer not heating properly . Ran temp checks and unit is not getting as hot as normal. Unit hits 130 and cycles off . Getting normal resistance on sensors . Replaced control . Still cycling the same . Ordering LP kit and coils . Unit is on propane . Call tomset return ; ordrng 1 WPW10328463 (Coils) and 1 W11581317 (Lp kit)

Sr# 7741028533 WED4720RW0 Arrived on site for a dryer not starting. On arrival I ran diagnostic no error codes. I tested in customer mode I seen a small glitch when powering dryer to start it stops then it asked to press start again. I called Whirlpool tech support and they told me that the ui control and control board are not sinking together and recommend replacing both parts. I ordered control board and console office to reschedule for client no parts installed. Returning parts just in case. ; ordrng 1 W11752165 (Ui display) and 1 W11752397 (Control board)

"Arrived on site. Tenant complaint ice cream not frozen solid,found some ice cream soft other products frozen,powered unit on removed cover frost forming on evaporator plate,replaced main control box increased temp setting. W11666427"

"Arrived on site for leaking gas and cook top knobs get too hot. Upon arrival, supply is turned off. Restored gas to unit. Ran electronic gas leak sniffer across all connections and valve and there is no leak detected. Test for leak at all burners and manifold and there are no leaks detected. Tenant states that the smell only comes when baking or broiling. Tenant states that gas company said there is lots of odor of carbon monoxide but had no devices to detect. I explained to tenant that carbon monoxide has no scent and can only be detected with proper device. I allowed unit to broil at 500 degrees. I only smell normal operating temperatures. Also found there is no ventilation system in home. As far as hot knobs. Allowed unit to operate for 30 total minutes and only get warm to the touch. There are 2 knobs that do not belong to unit that customer shows are melting. Contacted Techline and spoke with Nate. It is determined that unit is operating as designed. No gas leaks present.SR# 7741017758. Contacted SAFTEY and spoke with Donna. Explained what was done and shared notes from tech line. Said that this call will need to get escalated but to close call for now. . Job complete MfrRef # 7740998578"

Arrived on site for humming microwave. Customer can hear dampner falling down when vent is turned off . Sometimes can hear same noise when microwave is not in use . Found exterior vent is not closing all the way . Explained the small click noise at end of use is normal and that's the dampner closing properly . Advised to see if builder can get outside flapper to close more . Microwave is functioning properly. No parts installed . Job complete

Arrived on site to test unit for not turning off. Was unable to mimic issue. Replaced control W11649136 and console(W11659257). Tested to 350 with no issues. Documented with safety. Job complete. SR7740998433

Arrived on site to test unit for shaking and noise. Found no stored error codes. Unit completed diagnostics with no issues. Suspension is good and tight. Gearcase is not showing any signs of failure. Advised customer on loading and advised how new designs has suspension vs base her old washer had. Unit is working as designed. No leaks detected and no parts replaced at this time. Job complete.

WFES3030RS0 Arrived on site for a range broil element not working. On arrival verified issue tested broil it had failed i replaced broil element and tested product works as it's designed.

Arrived on site to inpsectwasher displaying suds error code. Upon further inpsection. I ran the drain pump and found the drain pump to be operating however no water was able to drain. I gained access to the pump and found that it was obstructed with debris. I cleared the debris and tested the washer again. The washer is now operating as designed. No parts needed. No water leaks observed during service.

Arrived pnsite for unit with F6E1. I found the code is a Ui communication error. I tested voltage from the control and found the correct voltage coming in. I found the panel starting to bow up allowing moisture into the hmi. Hmi has failed and no buttons respond. Gonna order W11632709 panel ui and W11460908 Console Black. Office to RS as the panel ui is showing out of stock. No leaks present.; ordrng 1 W11632709 (Panel Ui) and 1 W11460908 (Console Black)

Arizon site to install previously diagnosed part. Inspected unit and work area. I replaced the bellow and tested the unit. The unit it began to work and operate as designed with no leaks present during operation. Call complete. W11314648.

Arrived onsite for concerns about noise during spin and walking. Found excessively small loads often run. No error codes. Calibrated and inspected spin and basket. All checks good. Advised customer on findings and design. Advised on loading. No parts.

Arrived on site for refrigerator needing blade wp2169142. On arrival installed part and found unit had a leak from i maker fill tube in fc that had lead to original issue. Installed permagum 212643 around line and found leak no longer present. Call complete

"Arrived on site and replaced upper and lower blowers(W11598119), upper and lower controls(W11261169 and W11261167). Tested to 350 with no issues. Unit now working as designed. Job complete."

"Arrived on site for a refrigerator that has icicles forming in the freezer section. Inspected unit and work area. The customer advised they've been wiping them down, but there have been a few icicles forming at the top of the freezer section in the middle of the freezer. I checked all gaskets and found the gaskets were sealing properly. I checked the edges of the liner and cabinet and found small gaps.Around the edges, potentially causing this issue. I used silicone to seal off all gaps and advise the customer to give the unit a couple days to see if any further issues persist. Call complete. WP482338."

"Arrived on site to test unit for not cooling, tested unit found failed start device, replaced and tested, unit is now running and as designed job complete installed WPW10197428"

"Arrived on site to follow up on washer not starting cycles, and also had control burn out on replacement. I replaced the UI and panel, and attempted to test unit. Found UI blinked one time on plugin and went dead. They control had its slow paced blinking. I unplugged all loads and found"

"KDTM404KPS3 Arrived on site on site for unit leaking. Upon arrival, found stored error F8E4. Cleared code. Ran diagnostics and found lower spray partly seized. Proceeded to replace W11550888 lower spray arm. Ran diagnostics multiple times and found no leaks. For prevention, vacuumed all residual suds and added half a cup of cooking oil to dilute suds. Ran couple of tests and now Unit is functioning as designed. No water leaks detected at this time."

Arrived on site for a microwave that won't close properly. Inspected unit and work area. The customer advised that the lower interlock seemed to be broken and it was not allowing the door to close properly or to be able to be used. I did confirm the customers complaint and gained access to the lower interlock. I found the lower interlock had been stripped and was no longer able to work. I use the interlock kit to replace the lower interlock and tested the unit. The unit began to work and operate as designed. Call complete. W11244494.

Arrived on site to assist lead tech with repair

WFE320M0JS3 Arrived on site for a range burner not working correctly. On arrival ran diagnostic no error codes and tested front left burner worked great i instructed client on how to use it on high heat she wasn't setting the temperature correctly where she wanted it but now she knows. No parts used product works as it's designed.

"Arrived on site for customer complaint of unit having some frost build up in FC. I found a little frost build up near top center of FC. I adjusted FC door to make sure the seal was sealing, it is sealing properly. Also found condenser coils dirty, I cleaned condenser coils, unit tested good."

Arrived on site for washer making a noise during spin. Diagsnotics stored f6e3. Set leveling legs properly. Found screws from rotor was almost falling out. Removed and found nonsigns of oil. Replaced rotor and slider. Recalibrate machine and verified operarion. Call complete. W11260238

Arrived onsite for reported wash noise during agiti9n in wash cycle. Listened to accompanying video recording and could identify the noise in question but could not readily identify cause or if in fact the noise was definitely out of design specs. During inspection found worn belt and debris 9n the shaft under the wash plate. Replaced the belt and leveled the washer and cleared shadt debris out from under the wash plate. No shaft play and no oil and no replaced noises during cycle testing. Advised cuetomer on repair and findigns. W11239857

Arrived onsite to replace drain pump and control board. Replaced both and tested. Ran multiple tests and completed without error. Unit is now functioning properly. No leaks present at this time. Job complete

"Arrived on sitw for refrigerator not cooling. On arrival confirmed issue and found compressor nor the inverter were getting any dcv f4om the power supply or hv control. tried replacing main control wpw10739408 but found the same results and After speaking with service management on site(PR) i traced failure at power supply and was instructed to order WPW10739408 hv control, WPW10624574 power supply. Rescheduled customer for 02-28-25. ; ordrng 1 WPW10739408 (Hv control) and 1 WPW10624574 (Power supply)"

"Arrived on site to replace filter head , husband mentioned unit will dispense on full when not in use . Ordering pads . Set return for 2/18 will need an AM appointment. Nomparts installed . ; ordrng 2 WPW10353848 (Pads)s"

"Arrived on site to inspect upright freezer no cool. Upon further inspection, I found the unit unplugged and plugged it in and tested. When the compressor came on, it began to make a buzzing noise. I gained access to the compressor and start device and placed a tester start device on the unit and retested. The compressor came on and continued to make the buzzing noise indicating that it's locked up. I evacuated the unit and cleares it with nitrogen. Removed and replaced the compressor, access valve, and UV dye drier and tested pressures with nitrogen and 200psi. No leaks found in the system. I installed 50g of R600 refrigerant and allowed to equalize. Plugged the unit in and tested and unit is operating as designed and beginning to cool. I recommended the customer allow the unit to cool for 48 hours before placing food items inside. No water connections to the unit, job completed. W11506635, WPW10143759, W11547313"

Arrived on site with new control ordered. Removed panel. Replaced control board. Recalibrated machine and verified operarion. Call complete. W11607637

Arrived on site and replaced capacitor(W11428524). Unit is now working as designed. No leaks detected. Job complete.

"Arrived onsite and found unit operating with failed ui console. Unresponsive to commands. Replaced UI together repair. Unit is now operating as designed, advised customer on repair. W11297728"

"Arrived on site to inspect wall oven control panel intermittently locking up. Upon further inspection, the customer advised that they will go to use the oven and the control panel will lock up and they will cycle the power at the breaker and the unit will operate properly. I placed the unit in diagnostics showing no error codes and tested each component and the unit operated as designed. I tested the upper and lower ovens on Bake at 350 degrees and after approximately two minutes, the unit control panel reset, but the unit continued to heat. I could never get the unit to duplicate the panel locking out. I advised the customer of my findings and due to the issue of the unit locking out and inter intermittently resetting and thenunit should be showing error code F2E1-stuck key, I am ordering the control panel and office to schedule return service due to the availability of the part. Also ordering a CNOTE-LSO PER CUSTOMER REQUEST. ; ordrng 1 W11598133 (Control panel) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site for no cool. Compressor running,removed evaporator cover can hear some refrigerant passing through small ice build up on inlet ordering a new evaporator assembly. ; ordrng 1 W11578004 (Evaporator) and 1 R600 (R600)"

"wed5620hw2 Arrived on site for buttons not working. Upon arrival, found all buttons working. Reached out to front office and spoke with tenant via phone call/email stating the dryer will take a long time to dry and buttons will not work sometimes. Proceeded to check heat and found unit reaching over 200F on medium high heat with eco dry function. Continued to disconnect vent and found almost half a gallon of water coming out (picture attached). Advised superintendent and agreed to address the situation. Unit is functioning as designed. No parts needed. No one available to sign"

Arrived on site for refrigerator not making ice. Found icemaker notmgetting any signals found open wires in door. Ordering freezer door. Office will call once part arrives. ; ordrng 1 LW10728959 (Door)

Arrived onsite for LF burner not functioning. Found receptacle rusty not allowing good contact to element. Element tested fine. Replaced receptacle and tested. Tested multiple times to customers satisfaction. Unit is functioning properly. Took pic. Job complete

"Arrived on site for customer complaint of unit not starting at cycle and UI console not responding. Found failed console. I replaced console, unit tested good."

Arrived on site for unit turning itself on randomly. Customer informed me unit will turn itself on immediately after cycle completed. Checked for error codes f2 e1 stuck key found start key led would stay illuminated and not turning off. Replaced control and tested start key led finally turned off. Unit is functioning properly and as designed to. Called safety spoke with Sheryl sr#7740985850 reported my findings and my fix job completed. Parts used w11683480

"Arrived on site for no water dispensing. Tested dispenser no water can hear valve energized,removed coupling connection under unit ran water dispenser water dispensing from valve diagnosed frozen water line in freezer door,will need to order a new freezer door. ; ordrng 1 W11633382 (Freezer door)"

"Arrived on site for draining issue. Upon arrival error code F8-E4 is flashing. Ran diagnostics and get error codes F8-R4 over fill switch open, F3-E2 owi failed , and F9-E2 drain motor electrical issue. Removed drip pan and found standing water. Cleared water from pan. Customer states that the base of unit was fill with water and leaked onto floor from left bottom of door. He stated that he ran a drain cycle and water drained correctly. Cleared error codes and test unit running a normal wash cycle. Allowed unit to run. Unit is operating cot without leaking. Inspected inlet and valve is not weeping. Inspected door seal and is good. Contacted Techline for assistance. Spoke with Chris. Explained all that was checked. For issue that happened tech states that can only happen from a drain hose without a high loop or a weeping water valve. Found high loop on hose without water draining into disposal correctly. Tech advised replace fill valve SR#7741016153. Ordering fill valve. Office to reschedule. Called out to customer several times about diagnosis but is in meeting. Could not get signature from him. I text him diagnosis and a possible date for next visit. Ordering valve, office to reschedule ; ordrng 1 W11434044 (Fill valve)"

Arrived on site for fridge not making ice and not dispensing water . Found water turned off at wall . Turned valve on . Fridge is now dispensing water and ran harvest test . Ice maker harvested and filled properly . No water leaks detected at time of service. No parts installed . Job complete

"Arrived on site to test unit for RC not cooling and FC over cooking. Upon arrival customer stated the RC wont stay cold and the FC has frost all over the unit. Inspected unit, found RC door is sitting lower than it should, causing the door frame to hit the lower trim piece and creating a gap for air to leak into the unit and frost. Found both washers have been placed onto the FC door hinge. Removed one washer and placed it on the RC door bracket. Door no longer hits the lower trim. Sealed all chassis to liner gaps with silicone and reheated all the gaskets with a heat gun to form to the frame. Doors are now sealing properly. Unit has entered a defrost cycle, advised customer that once the defrost cycle is completed, the unit should start cooling normally. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"On arrival verified complaint of unit, having no power and full of water, confirm that the unit does not power up and is full of water. Remove unit and verify powers up when external drain pump is disconnected. Unit will need external drain pump replaced ordering external drain pump w11539855 reschedule for 3/3; ordrng 1 W11539855 (External drain pump) and 1 W11034363 (Control)"

WTW8127LW1 Arrived on site from previous visit to install part. I installed water valves in calibrated and tested product works as it's designed no water leaks visible from main water supply.

"Arrived on site to test unit for no heat. Upon arrival customer stated unit does not heat on any cycle. Verified issue, no heat. Gained access to rear components and tested fuses and element. Found all fuses reading within range, element is reading open. Bracket has warped causing coil to break. Replaced element (279838) and tested unit, unit is now running as designed, job complete."

Arrived onsite for cooktop not sparking. I got the cooktop cover off and found the harness connector to the spark module to have burn marks on it. I replaced the harness connector and tested unit. All burners are now sparking and igniting as designed. No gas leaks present. Call complete. Installed W11637584 HARNS-WIRE.

Arrived onsite to replace previously diagnosed parts. Disassembled and found front bulkhead rusted out and falling apart. Took pics. Need all return parts and additional parts approved for replacement. Need to notify warranty company. No signature due to work not completed. ; ordrng 1 W11162467 (Front bulkhead) and 1 Needsautho (Needs autho)

"Arrived on site for loud noise. Removed evaporator cover found ice hitting fan blade diagnosed leak at fill tube,removed ice,removed extension added fill tube reinstalled extension ran icemkaer fill pass no leaks. Wpw10496649"

"Arrived on site for customer complaint of noise issue. I replaced fan motor, and blade, unit tested good."

Arrived on site for dryer making a noise. Arrived on site to a vibration when activated. Disassembled and inspected to loose screws or bad supports. All checks good. Goes away when vent is removed. Found it wasn't tightly on hose. Secured vent and test. Working as designed call complete. No parts.

Arrived onsite for microwave fan not working. Upon arrival I found both speed options not working. When probing the connections I found speed1 to start working but speed2 not kicking on. I found correct voltage coming from the control indicating blower motor has failed. I replaced the motor and tested the unit. The unit is now working for both options on the fan and is now operating as designed. Call complete. Installed W11441128 MOTOR-FAN. Customer not onsite for signature.

Arrived on site to test unit for unit not converted to LP correctly. Found all large burners had wrong orifices and the right rear burner had the right front burner. Corrected all orifices to correct burners test unit and unit test good job complete. No one here to sign

"Arrived on site to inspect refrigerator not cooling properly. Upon further inspection, I placed the refrigerator into diagnostics and observed F4E1. I gained access to the evaporator and found that the evaporator was covered in frost and was clear that it had a defrost issue. While in service mode, I ran test 89 and checked for voltage going to the heater. The control is sending voltage. I ended the test and measured the resistance of the heater and measured open line. The heating element is bad. Retuning with the heater W11626107. I defrost3d the evaporator as a temporary fix. The customer is to cut power to the refrigerator 3 to 4 hours prior to our arrival on next visit. Office to schedule return visit. No water leaks observed during service.; O-emld tckt"

"Arrived on site to test unit for potato catching fire, tested unit found failed filter board, cavity sensor and melted wave guide, no damage to the wave guide it self, to test unit properly need parts replaced to get power to it but safety is not authorizing any repairs and customer will need to go through there extended warranty company, SR#7740964488, at this time job complete"

"WMH31017HS10 Arrived on site for unit not heating. Upon arrival, found unit powers on and operates correctly, but will not produce heat. Proceeded to replace WPW10574736 capacitor and W11256462 diode but still will not heat. Polarity is correct. Ordering W11495561 magnetron. Customer agreed to reschedule Mar 3rd. No one available to sign. Front office closed ; ordrng 1 W11495561 (Magnetron)"

Arrived on site to replace switch harness and fuse. Replaced both parts test unit and unit test good job complete. Unit heating correctly W11188752 W11033422

MVWX655DW1 Arrived on site for a washer not working. On arrival ran diagnostic but it didn't let me move forward lid lock has failed i replaced and calibrated and tested in customer mode product works as it's designed no water leaks visible from main water supply.

"Arrived on site for customer complaint of unit making noises and having rust on the left side refrigerator door. I found the noises were normal, defrost gurgling, and damper motor opening and closing. Ordering door. ; ordrng 1 W11681451 (Door)"

"Arrived on site to test unit for burner not igniting. Upon arrival inspected center burner and found burner head is starting to warp causing improper path for the gas and no ignition. Replaced burner head assembly (W11435660) and tested unit, burner is now properly igniting and unit is now running as designed, no leaks detected, job complete."

"Arrived on site for a microwave that has no power. Inspected unit and work area. I checked voltage at the plug and found proper voltage. I gained access to the fuse and found the fuse open, causing the issue. I also found a lot of oil inside of the machine, including on top of the diode, which appeared to be the cause of the issue. I checked all door switches and found them making and breaking, indicating there was no issue with the door switches. I called the Whirlpool tech line and spoke to Steve SR# 7741019987. He advised that oil can cause shorts in the diode or the capacitor that will blow the fuses. He then had me send some photos of oil inside of the unit and stated that from a repair prospective, he would replace the diode and fuse but would bring the capacitor in case. He stated that he didn't believe any other parts would be causing this issue based on my checks. However, due to the amount of oil shown in the unit, he wanted me to contact the trade care team to get authorization in order to proceed with repair. I called the Trade Care team and spoke to Scott SR# 7740999450. He advised me to go ahead and proceed with repair for the time being, but to let the customer know that any further issues caused by oil would not be covered. Ordering the parts and rescheduling the customer to 2/28. The customer is requesting an AM appt but did state she'll take a PM if not available. No parts were installed. ; ordrng 1 WPW10574736 (Capacitor) and 1 W10422269 (Noise filter) and 1 W11707984 (Fuse) and 1 W11256462 (Diode)"

"Arrived on site for MW operates when door is opened. Upon arrival, inspected unit. Unit is in idle mode. As soon as you open door. The turntable begins to turn , the light turns on and fan begins to operate. Unit is acting as if in use but without magnetron energizing. Test unit by heating a cup of water. Unit operates correctly with door closed. Contacted Techline and spoke with Arron. There are no parts available for this unit. Unit is Not serviceable. SR# 7741020185. Job complete"

"KRBR102ESS01 Arrived on site for control panel changing temp settings automatically. Upon arrival, found relay on jazz board to clicking and temp display flickering. Proceeded to replace"

"Arrived on site for customer complaint of unit not powering on. Found blown thermal fuse, I replaced fuse, unit tested good. Part used wp3392519 instructed customer to clean vent."

Arrived on site. Installed plug assembly. W10830982

"Arrived on site to test unit for not working properly, tested unit found unit not powering on, inspected connections and found power disconnect from filter board, secured connection and tested, unit is now running as designed job complete no parts installed"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the main control and calibrated the unit. I then ran tested the unit running an diagnostic cycle and found the unit. I found the unit begin to work and operate as designed. Call complete. W11603810.

"Arrived on site to inspect ice machine over producing too much ice. Upon further inspection, I found ice in the bin and the unit turned off. I tested the unit and it is operating as designed. I tested the bin thermistor and found 3.84 kohms which equals approximately 63 degrees insde the bin. I removed and replaced the bin thermistor and retested the unit and it continues to operate as designed. I advised the customer of my findings. No water leaks observed during service, job completed. WPW10511923"

"Arrived on site to inspect dishwasher touchpad not responding, upon further inspection, i found that the console overlay was warped. I found that because of this, it allowed moisture to enter the ui assembly. The ui is damaged and will need to be replaced as well as the console. I am ordering the console and the ui. W11632709 W11460908.no water leaks observed during service.; ordrng 1 W11632709 (Ui) and 1 W11460908 (Console)"

Arrived onsite for microwave making a pop noise and not heating. Upon arrival I gained access to the top and found the diode to be separated. I replaced the diode and tested the unit. Unit is now heating as designed and no issues with the microwave after replacing the diode. Unit operates as designed. Call complete. Installed W11256462 DIODE.

Arrived on site for customer complaint of unit taking longer than what he remembered. Informed customer that the time displayed on the washer is just an estimate and it's based on the load size and balancing. Called techline to document. SR# 7741014536 unit tested good.

"Arrived on site to replace broken knobs, after replacing, unit tested good."

"Arrived on site to inspect cooktop burner flames. Upon further inspection, the customer provided a copy of their closing documents to provide proof of warranty. Customer advised that the low/simmer setting on all burners is too high. I tested the cooktop burners and found all five burnermflames are too high in the low setting. I adjusted the burner flames and demonstrated for the customer. Customer is satisfied with the flame settings. Unit is operating as designed and no gas leaks detected during service, job completed."

Arrived onsite for unit showing door open and display issues. I found the display to be fine however their is a door open icon lit up. I checked the door switches as none of the lights are on either inside the unit. I found the freezer switch to be frozen in the open position. Tried to get the switch loose so it would close with the door but the switch is too frozen and cannot get it to loosen. Need to order a door switch to continue with the repair. RS for Thursday 02/27/25. Ordering W11445850 FC SWITCH.; ordrng 1 W11445850 (FC Switch)

"Arrived on site to diagnose cooktop with failed right rear element. Customer said they heard it pop and all element stopped working. I disassembled the unit and found the infinite switch for the RR burner had burnt. Replaced infinite switch and found breaker had tripped. I reset the breaker and it tripped again, but worked on the second try. Tested cooktop and found everything working as designed. Cooktop had a large crack in it by the down draft area, and once I tried removing the cooktop it splintered worse and broke a piece of cooktop glass. Cooktop needs replacement since repair could not have been performed without removing the cooktop, and moving it cause the cracks to get worse. No evidence of impact on cooktop. Office to check with warranty for AUTHO for cooktop glass and to see if repair is approved. ; ordrng 1 W10239873 (Cooktop glass)"

Arrived onsite for unit locked on control lock functioning and not resetting. Tried power cycling unit but no change. Replaced UI console. Tested and unit is now functioning properly. Customer has had issues connecting to app and wifi. Notified customer to contact WIFI team at 866-333-4591 if issues occur with new console. Job complete

"Arrived on site for Error code F3-E1, upon arrival, ran diagnostics and confirmed error code F3-E1 exhaust thermistor open/ shorted. Disassembled unit to inspect and test thermistor. Found harness to thermistor is cut. Repaired unit using harness W11310055. Test unit and is operating as designed. Job complete. There is no one to sign off for repair upon completion."

"Arrived on site to test unit for error code. Upon arrival found F9E0 miswired range error code flashing. Removed power and inspected terminal block, found it wired correctly. Applied power, unit is receiving proper voltage, error no longer flashing. Cleared stored error code and started a bake cycle, unit preheated to 350? with no issues and error is no longer present. Unit is running as designed. No one on site for signature, no parts installed, job complete."

Arrived onsite for top rack falling down. Upon arrival I inspected the rack and found the rear right wheel broken off causing the rack not to seat in the rails and fall down. I replaced the wheel and tested unit. Unit now shuts and operates as designed. No water leaks present. Call complete. Installed 1x W11579563 Upper rack wheel.

"On arrival verified complaint of unit shaking and tub wobbling for a previous diagnosis replaced hub. Tub wobble improve, but not enough replaced gear case and splutch. Reassembled unit and ran calibration verified unit is level and is no longer shaking job complete installed w10721967, w11454372, w10528947"

"Arrived on site to inspect dishwasher noises. Upon further inspection, the customer advised they recently had their one year inspection and the inspector said the unit is making a random squeaking noise. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. While testing, I tested amp draw at the black wire on the harness and all of the components are within amp range. I could not duplicate the noise, and the customer did not know where the noise was coming from. I recommended the customer monitor the unit and if they hear the unit making a noise to get a video of the noise and call the unit in for service. No water leaks observed during service and unit is operating as designed, job completed."

WFES3530RS0 Arrived on site for a range tripping breaker to install parts previous visit they didn't send any parts. I installed bake and broil element and main control board. I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker . I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker product works as it's designed. I checked polarity and voltage readings were correct. Recommend client to contact home builder if it happens again. Calling whirlpool safety SR # 7740940930

Arrived on site to test unit for LF burner flame issues. Found sediment clothing fuel ports on burner head. Replaced burner head(W11319683) and unit now working as designed. No leaks detected. Job complete.

"Arrived on site for microwave making noise, turntable not spinning clean. Motor has a jump to it. Removed oven from wall. Removed panels. Removed panel. Separated microwave from oven. Replaced turntable motor. Verified operation. Call complete. W10911403"

"Arrived on site for a washing machine that is making abnormal sounds during operation. Inspected unit and work area. The customer advised that during agitation, the unit makes an audible grinding noise. I tested the unit in auto test and confirmed the customers complaint. Ordering the gear case, cam, belt, actuator, and agitator for repair. I rescheduled the customer to 2/27. ; ordrng 1 W11449840 (Gearcase) and 1 W11481722 (Actuator) and 1 W10721967 (Splutch assembly) and 1 W11239857 (Belt) and 1 W11550891 (Agitator)"

"Arrived on site for fridge temp getting warmer then normal. Sometimes lights wouldn't come on , or dispense water or ice . Ran temp checks fz @ 2, fresh 39. Ice box @No signs of frost build up on evaps. Found fz door rails sometimes rough to close . Ordering rails .return 2/28 ; ordrng 1 W11668672 (Door rails)"

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer stated that the pods are not dissolving whenever they go to wash dishes and their dishes don't come out cleaned. I ran the unit through diagnostics and found an F4 E3 (wash motor not running) error code. I tested the unit and confirmed that the wash motor would not recirculate the water. I replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete. W11025157.

"Arrived on site to test unit for LF error and clinking noise. Upon arrival entered diagnostics and found LF error stored. Started a diagnostic cycle, found when single valve engaged it would only allow a minimal amount of water. No clunking or abnormal noises during spin or agitation. Replaced single valve (WPW10212598) and as precautionary replaced the dual valve (WPW10212596). During replacement found gaskets on the water lines have degraded and are no longer sealing properly. Replaced water line gaskets from truck stock and tested unit, both valves now have full pressure. Advised customer if any of the water lines start to leak, hose replacement will be required. Also advised if the clunking noise returns, capture issue on video. At this time all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for no ice production. Upon arrival customer stated no ice has been produced since the last repair. Dispenser has been working well. Took temps of the unit, FC at ~1?, RC at ~39?, ice maker housing at ~10?. Cycled ice maker, harvested properly but no cubes in the tray. Filled with adequate amount of water. Set defrost mode to basic and turned vertical mullion on 100% of the time. Cycled power, E5 error has been cleared. Suspecting a potential software or control issue. Will order controls. If E5 error is present on return visit recommend replacing ice maker and heater, along with controls. Ordering parts, no parts installed, rescheduled for 02/28.; ordrng 1 W11224256 (Main control) and 1 W11636543 (UI) and 1 W10563328 (Receiver) and 1 W10563309 (Emitter)"

Arrived on site for refrigerator lights not working. Falls within Service Pointer - W11755210. Replaced module. Verified operarion. Call complete. W11470191

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the wire harness and terminal block and tested the unit. The unit began to work and operate as designed. Call complete. WPW10245259 and W11750758.

"Arrived on site to test unit for not spinning, not draining and noise. Found motor coupler was broken. Replaced coupler(285753A) and unit is now working as designed. Job complete."

"Arrived onsite for unit with ongoing noise concern. Determined cause to be diffuser. Replaced diffuser to remedy noisy diffuser motor. Also ice and water production issues due to filter failure, advised that the filter should be replaced tomrestore ice function. With the filter removed, water flows normally."

Arrived on site to test unit for ice forming underneath ice bin. Found damper/ separator not closing. Also found condensers built up on UI. Recommend UI and separator. No parts replaced at this time. Office to reschedule. ; ordrng 1 W11572058 (Separator) and 1 W11577100 (UI)

WFES3030RS0 Arrived on site for a range with lighting issues. On arrival found issue was not lighting lights work just fine. Issue is range tripping breaker client just used the oven before she called for service. Bake and broil element were not sent im ordering both elements and returning control board. Rescheduled client for 2/27/25; ordrng 1 W10856603 (Broil element) and 1 W11182108 (Bake element)

"WTW6157PB0 Arrived on site from previous visit to install parts. I installed control board, slider,rotor,clutch, stator, and rotor guard . I calibrated then tested in customer mode product works as it's designed no water leaks visible from main water supply."

Arrived on site to install previously diagnosed and ordered parts. I instalked the hot and cold valves and tested the washer. The washer is operating as designed. No water leaks observed during service. W11688995 W11688994