We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near New Braunfels, TX 78132
Andrey
Job Details: 03/21/2022
"Arrived on site to replace previously diagnosed control, drain pump and actuator, tub had 6 inches of water that needed to be removed , replaced control and shorted drain pump, shift actuator was not need, test unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Cedar Park, TX 78613
Justin
Job Details: 03/21/2022
Arrived on site for a dryer with the heat sensor coming loose. Upon further inspection I found the electrodes not attaching to the vent grill properly. I installed new electrodes and grill. I then tested the unit and found it working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pflugerville, TX 78660
Scott
Job Details: 03/21/2022
"Arrived on site replaced , element , vent and valve . Unit is now filling and washing properly . Ran diagnostics wash all checked normal. No water leaks detected at time of service. Instructed customer to run a clean cycle before use . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBW00
Near Georgetown, TX 78633
Lou
Job Details: 03/21/2022
"Arrived on site to inspect refrigerator ice maker not shutting off and overflowing the ice bin with ice. Upon further inspection, I found the ice maker arm in the on position. I found that it was not attached to the ice maker correctly causing it to dangle and the ice maker not bot to recognize that the bin is full. I reattached the arm and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Liberty Hill, TX 78642
Gerry C
Job Details: 03/21/2022
"Arrived to inspect orange flame. I found that all burners had a light tinge of orange on the outer flame kernel, but it was very minimal and present at all burner settings, from the highest to the lowest, which indicates the presence of impurities within the gas flow. I advised the CX of my findings and that it is common on newly built homes and one cause can be excessive pipe dope caught within the supply lines during installation and it should clear on its own. Operational test good, no gas leaks detected during service."
We serviced a
GE REFRIGERATOR
Model GSH25JSDBSS
Near Georgetown, TX 78626
Vincent
Job Details: 03/21/2022
"Arrived on site for Refrigerator not cooling. Inspected unit and work. Found ice buildup on evaporator. Activated defrost cycle. Found heater not activating. Measured resistance on defrost circuit and found failed heater and defrost sensor. ordrng 1 WR50X10065 (Defrost sensor) and 1 WR51X10055 (Defrost heater)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Pflugerville, TX 78660
Scott
Job Details: 03/21/2022
Arrived on site for burners turning on and turning off . Found burners and oven heating properly. Explained to customers its normal. For burners to cycle on and off during heating . No error codes . No other issues found with range . Job complete .
We serviced a
JENN-AIR COOKTOP
Model JEC9536BDR
Near Killeen, TX 76542
Tyler
Job Details: 03/21/2022
"Arrived on site for cooktop not allowing the front right and back right burners to function properly. Upon arrival confirm complaint and after further inspection verified a stable 240 V connection. Ive been found that the main cause of the two burners not functioning was the two failing infinite switches to the burners them selves. the following parts are needed: WP74008252, WPW10185284"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS0
Near Austin, TX 78750
Matthew
Job Details: 03/21/2022
Arrived onsite for dishwasher leaking. Upon arrival found unit was leaking from sump and motor. Replaced motor and tested. No leaks present at this time. Unit is functioning properly. Job complete
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78748
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of unit not starting, found loose start switch, I put switch back in place, unit tested good
We serviced a
WHIRLPOOL WASHER
Model LAT2600AAE
Near Austin, TX 78738
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of unit not spinning and draining, found belts slipping on pulley, I cleaned pulley from motor, tested good. No charge to customer due to call back period."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Georgetown, TX 78633
Lou
Job Details: 03/21/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the broil burner and ignitor failures, I removed and replaced both parts and tested several times. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Georgetown, TX 78628
Lou
Job Details: 03/21/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=23 as the unit was coming out of defrost mode. I placed my gauges in the unit and found the unit pressures are good (0/120). I placed the unit in diagnostics and tested the fans and found the RC evap fan motor not working but getting voltageI am,ordering the RC fan harness and scheduled return service for 03/28/22. Unit was left unplugged to defrost and no water leaks observed during service.; ordrng 1 W11033168 (RC evap fan)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Temple, TX 76502
David Z
Job Details: 03/21/2022
"Arrived on site to follow up on washer that had lost power and wouldn't run. Replaced control, motor, capacitor to restore function. Found outlet in laundry room was still dead and needs to be resolved by an electrician. Ran unit on extension cord and verified proper function. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of unit not level and not heating properly, found feet needed to be adjusted and the temperature was on low. I leveled unit and adjusted temperature to high, unit tested good."
We serviced a
GE REFRIGERATOR
Model GYE22KSHFSS
Near Georgetown, TX 78628
Gerry C
Job Details: 03/21/2022
"Arrived to inspect RC too warm. I found the FC at 7.2 and 19.2 lower RC with 63.7 upper RC. I found the RC fan would not engage within service test mode and the evaporator was full of ice. The CX will defrost the unit for 48 hours and well return to complete service.. I advised the CX in towel placement and to periodically check for moisture to protect the flooring. No leaks observed during service."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Austin, TX 78704
Kevin
Job Details: 03/21/2022
"Washer will need Rebuild it was dropped and tub is broken, took pictures. 2 hours needed, not 2 technicians.; ordrng 1 W10681513 (Tub) and 2 8193716 (Legs)s and 1 WP8269145 (Mounting bracket) and 1 W10899563 (Wash motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Austin, TX 78754
Jacob
Job Details: 03/21/2022
Arrived onsite for unit leaking water. Looked at the unit and did find that the bottom of the freezer had a layer of ice. Cleared the ice. Found that the tube for the water to the ice maker needed to be re aligned with the ice maker and fill tube. The ice Maker called for water and water did not leak from the ice maker. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Austin, TX 78759
Kevin
Job Details: 03/21/2022
"Arrived on site and found washer is unplugged, after reconnecting to power drain is running and control will not reset. Replaced control and ran a calibration cycle and washer is now operating properly, no water leaks detected at time of service, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Georgetown, TX 78626
Vincent
Job Details: 03/21/2022
"Arrived on site for cooktop FR burner not igniting, inspected unit, tested all burners, FR burner was clog up with food particles on the Orifice, cleared orifice and tested, unit working as designed, explained to CX of problem and how to prevent it again, no gas leaks detected during service."
We serviced a
WHIRLPOOL COOKTOP
Model KCES556HSS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/21/2022
Arrived on site to install new glass for cooktop. Found new glass top did not come with bezels. Ordering bezels and return date set for 3/28.; ordrng 5 W10853046 (Bezel)s
We serviced a
WHIRLPOOL VENTHOOD
Model KVUC600KSS
Near Kyle, TX 78640
Leonardo
Job Details: 03/21/2022
Arrived on site to replace light and bezel. Replaced parts test unit and found no power to the unit. Found outlet getting 123.4V and board getting 123.4v but not responding. Will need new board spoke with Shana part is non repairable ; ordrng 1 Partresearch (Part research)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78744
Tyler L
Job Details: 03/21/2022
"Arrived on site for complaints of frost in freezer. Found small air gap in FC door gasket. Found small amount of frost build up in freezer, close to the front by the door. Used heat gun and some silicone to remold and reseal. If issue continues we will need a new FC door gasket. No water leaks detected, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Kyle, TX 78640
Jacob
Job Details: 03/21/2022
"Arrived onsite for unit not powering on. Tested the unit and panel would not turn on. Unit had the correct voltage. Upon further inspection, found that the wire for the control panel was not sitting in control correctly to get power. Pushed the connector down. Unit started working, unit heating with no issues. No issues at this time. Job complete"
We serviced a
GE REFRIGERATOR
Model PYE22KBLHTS
Near Belton, TX 76513
David Z
Job Details: 03/21/2022
"Arrived on site to diagnose refrigerator that was not cooling in FC. Examined unit and found no cool in FC, and back wall completely iced over. Steamed out ice to be able to access the bimetal and heater. Tested heated circuit and found heater circuit good, bimetal good. Replaced main control since heater circuit is good. Unit should now defrost as designed. Customer advised to defrost Unit 48 hours to remove remaining ice buildup in FC. Call complete."
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Round Rock, TX 78665
Wesley
Job Details: 03/21/2022
Arrived onsite for unit not operating and found unit fuse had blown. Inspected temp and found cycling within range and unobstructed 3 foot outside wall duct which is ideal. Replaced fuse. Advised customer on findings and repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of unit not working, found no error codes, customer said Lowes is coming to exchange unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Braunfels, TX 78132
Andrey
Job Details: 03/21/2022
"Arrived on site to level unit, leveled unit with shims, due to very uneven floors unit was leveled to achieve the best results, if customer pulls unit out , it will have to be leveled again, at this time the customer is satisfied with results, job complete"
We serviced a
GE WASHER
Model GFW400SCK0WW
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of unit leaking when not in use, found leak coming from water valve, I replaced valve, unit tested good."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Canyon Lake, TX 78133
Andrey
Job Details: 03/21/2022
"Arrived on site to test unit for squeaking noise, tested unit could not replicate noise, put unit into drain spin cycle, no noise present, customer stated that it only does it once in a while, after hearing recorded sound, that same sound was present on previous jobs with same issue, its coming from control a triac on the ACU. Per Technical Service Pointer #: W11520474, ordering control board to fix issue, office to reschedule Customers number 830-275-2279; ordrng 1 W11170317 (Control)"
We serviced a
WHIRLPOOL RANGE
Model YWFE550S0HZ1
Near New Braunfels, TX 78130
Andrey
Job Details: 03/21/2022
"Arrived on site to test unit for no heat, tested unit found cooktop heating but no heat in oven, removed back pan and found shorted L1 to element replaced terminal block from truck stock, used butt splice on shorted wire, tested unit to 350 , it is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Round Rock, TX 78665
Justin
Job Details: 03/21/2022
Arrived on site to install previously diagnosed parts. I installed the new start device and cap. I found the device still overloading and the compressor shutting down after a few seconds. I then measured amp draw and found the compressor spiking to 9 amps and then dropping after a few seconds. I gained access to the evap and found the suction side at the chassis slightly pinched off. I called techline and spoke to Austin and received SR# 7733223961. Andrew recommended to still order and install a SS. I sent Andrew the pictures to Andrew. I am ordering all SS components. Office to reschedule with SS tech and a 2 hour call. ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (8.5/8 NR MS 00 LOKRING) and 1 W11504431 (7/5NRMS00 LOKRING) and 1 W11506619 (8NKMS00) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier) and 1 LOKRINGKit (LOKRING Kit) and 1 R600 (R600) and 1 W11546692 (Evap) and 1 W11504448 (5/1.8 NR AL 00 LOKRING) and 1 W11506620 (8NKAL00 LOKRING)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78753
Joe Z
Job Details: 03/21/2022
Arrived onsite for unit leaking water.upon arrival ran unit on diagnostics and found drain issues. Found drain filter blocked with lots of debris. Cleared the debris. Found water leaking from dispenser. Found clogged due to some hardening of detergents. Ran quick cycle and found water leak from underneath bellow. Found a hole in the bellow. Replaced the bellow and test the unit. No leaks are detected. Unit is operating as designed.
We serviced a
GE REFRIGERATOR
Model GNE29GSKFSS
Near Spring Branch (unincorporated community), TX 78070
Andrey
Job Details: 03/21/2022
"Arrived on site to replace previously diagnosed main control board, replaced control board tested ice maker ice maker called for water but did not receive any, disconnected water line going from valve to filter activated test 58 but valve would not open just made a buzzing noise, valve receiving proper voltage, will need inlet water valve to get ice maker to work again, Office to get authorization and reschedule; ordrng 1 WR02X13684 (Filter manifold) and 1 WR57X27527 (Inlet water valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB0
Near New Braunfels, TX 78130
Andrey
Job Details: 03/21/2022
"Arrived on site to test unit for, no lights, tested unit found shorted under microwave light socket, replaced part, light still doesnt work, need control board to fix issue, ordering control board,office to reschedule ; ordrng 1 W11342846 (Control board)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Pflugerville, TX 78660
Scott
Job Details: 03/21/2022
Arrived on site for dryer door not closing . Found door catch had broken . Replaced catch . Door is properly closing and staying closed . No lint build up at time of service. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Austin, TX 78703
Luis
Job Details: 03/21/2022
"Arrived on site. Found some mold on tubing and housing,ran diagnostics pump not sending power to valve due to defective water sensor. Replaced pump assembly and cleaned all tubing and accessible parts.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Austin, TX 78724
Tyler L
Job Details: 03/21/2022
"Arrived on site for complaints of loud screeching noise. Found missing bolt on cam, causing the gears to slip and bind up. Installed new cam and secured the bolt. Tested unit and it ran through all tests with no issues. Unit is agitating and spinning properly. No water leaks detected, job complete."
We serviced a
GE DISHWASHER
Model GDF520PSJ2SS
Near Killeen, TX 76542
Tyler
Job Details: 03/21/2022
Arrived on site for dishwasher not functioning correctly. Upon arrival found no errors in diagnostics but unit would randomly switch between settings on its own at random. Acu and UI control sent with damaged in packaging. Was able to reschedule customer for March 28 of 2022 in order to complete repairs with new UI and ACU; ordrng 1 WD21X24900 (Control) and 1 WD21X23463 (Ui)
We serviced a
GE DRYER
Model DVL223EB4WW
Near Leander, TX 78641
Justin
Job Details: 03/21/2022
"Arrived on site for a dryer making a loud noise and not heating. I tested the unit and found a loud rumble and the tub skipping around when spinning. I found the bearings on the unit bad. I then checked voltage at the wall and terminal block and found both good. I gained access to the element and thermostats. I found both thermostats good and the element bad. Upon further inspection I also found a visibly burnt and split harness. I also found significant lint build up and the unit will need a lint cleaning. In order to repair the unit it would need a harness, bearings, and element.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30FXSS8
Near Austin, TX 78731
Matthew
Job Details: 03/21/2022
Arrived onsite for dishwasher leaking. Upon arrival inspected and tested unit. Customer stated water was dripping from corners. Tested unit and found excessive suds in tub. Cleared suds. Ran additional test and could not duplicate the issue. Explained to customer proper loading and detergent use. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
GE REFRIGERATOR
Model GZS22DSJBFSS
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/21/2022
Arrived onsite for continuing issues dispensing water. Upon arrival found FCtemp set to -5 and RC set to 34 degreesFound the recently installed tank reservoir has failed and need to re order. Ordering tank reservoir office to reschedule.; ordrng 1 WR17X11440 (Tank resovoir)
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LZ1
Near Bastrop, TX 78602
Noah D
Job Details: 03/21/2022
"Arrived on site to inspect unit for a gas smell and off temps. Upon inspection found the units igniter working normally and gas valve working normally. Tested to 350 and checked real temps, unit was at 355 and tested good. Instructed customer on use. Updated safety Sr # 7733165638. Complete"
We serviced a
GE DISHWASHER
Model PDWF880R10SS
Near Austin, TX 78732
Brandon
Job Details: 03/21/2022
"Arrived on site to replace sump, gasket and cap for leak, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Killeen, TX 76549
Tyler
Job Details: 03/21/2022
"Arrived on site fridge leaking. Upon arrival information I started forming around air vent but nothing was clogging drain line, evaporator, fan air flow or door seals. after further inspection I found the liner to both rc and fc fully separated in multiple areas causing major gaps in gasket as well as overall frame. Will need to call techline to document issue further. ; ordrng 1 Cnote (Need to call techline)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Austin, TX 78754
Jacob
Job Details: 03/21/2022
Arrived onsite for the unit not having power. Checked the bottom of the plug box of the dishwasher and found that all Che good. Found that the breaker was not in the on position to give power to the unit. Turned the power on. No issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 03/21/2022
"Arrived on site to inspect oven door not staying open. Upon further inspection, I tested the oven door and opened it up to 90 degrees and when I let go of the door, it began to close on its own. I disassembled the door and found the glass pack missing a pane of glass. I found the part screened for today was the incorrect part. I am ordering the glass pack and office to schedule return service due to the availability of the part. ; ordrng 1 W11455086 (Glass pane)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Temple, TX 76502
David Z
Job Details: 03/21/2022
Arrived on site to diagnose washer with broken latch. On arrival found the strike has broken off. Replaced strike. Retested and found unit is working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Georgetown, TX 78626
Vincent
Job Details: 03/21/2022
"Arrived on site to inspect range making noise in oven, set oven to preheat, waited for temperature to reach preheat, CX had a video of nosies, I informed CX that the noises they are describing is the igniter and gas coming on when temperatures are dropping to keep temperature up. No gas leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Pflugerville, TX 78660
Scott
Job Details: 03/21/2022
"Arrived on site for dead dishwasher. No response from UI. Outlet and wire nuts on power cord are normal. Took door off and found a bad control
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hutto, TX 78634
Wesley
Job Details: 03/21/2022
Arrived onsite and found dishwasher not draining. Determined cause was plug in disposal had not been removed. Removed plug. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/21/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced damper and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Liberty Hill, TX 78642
Gerry C
Job Details: 03/21/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the control and tested. The unit would not heat the broil element and further testing revealed the broil element was only receiving one leg of VAC and did not receive L2. I tested the bake element and it was the same. The oddity was the bake element would heat, but very slowly (expected) and no heat at all in the broil element (not expected). I suspect the issue is with the prior replaced wiring harness and it will require replacement again. Office to order harness and contact the CX to arrange return service. Advised CX to refrain from attempting to use bake and broil functions. CX prefers Thursday or Friday scheduling please.; ordrng 1 W11458883 (Main harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for door falling. Test unit and found pads missing making door fall. Replaced pads test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB955FC1
Near Salado, TX 76571
David Z
Job Details: 03/21/2022
"Arrived on site to diagnose washer that is making abnormal noise when running. Ran unit and when it gets to higher speed it starts to whine a bit. Checked under unit and found the slider ring was separating. Replaced slider and ran unit. Found noise was still present. Only other source of noise is gearcase. Attempted to remove the washplate to remove gearcase. Bolt for washplate almost sheared coming off. Could not remove washplate, shaft sleeve is rusted / fused onto the shaft, and washplate was starting to Crack on removal. Unit is outside of warranty. Customer will replace unit since it now needs a tub, basket, gearcase and washplate.
We serviced a
MAYTAG RANGE
Model MER8600DS0
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/21/2022
"Arrived on site for a range that is not heating either element. Inspected unit and work area. Checked voltage at the terminal block and found proper voltage coming to the unit. Ran the unit through diagnostics and did not find any stored error codes. Tested the unit on manual testing mode and tested both bake and broil elements. Found only 125 V going to each element. Checked both elements and thermal fuse on the unit and found them all good. Found no voltage coming from the control. Replaced in the main control and tested the unit. The unit began to work and operate as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near New Braunfels, TX 78132
Andrey
Job Details: 03/21/2022
"Arrived on site to test unit for not cooling, customer stated that the unit is cooling now but it would stop cooling ever 1-2 months and they would defrost the unit completely, then it would start working, the freezer was completely stocked with food, customer needs to empty freezer before our next visit, ordering, control box, evap fan, evap thermistor and unpper thermistor, office to reschedule ; ordrng 1 W11496873 (Control box) and 1 W11499658 (Motor evap) and 1 WPW10383615 (Evap Thermistor) and 1 WPW10384183 (Top thermistor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Austin, TX 78704
Jacob
Job Details: 03/21/2022
Arrived onsite to replace the control. Replaced part. Panel was making noise once again. No issues at this time. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/21/2022
Arrived on site for a refrigerator thats freezing items in their left-hand side crisp ben drawer and is not always dispensing cubed ice. Inspect the unit and work area. Found the refrigerator temperature at 39?F. I did find several items inside the refrigerator pushed against the back wall causing items to freeze. Advise the customer over airflow restriction and tested the damper control. Found the damper control opening and closing as designed. The customer advised that their ice seems to dispense erratically for cubed ice. I checked the ice container and found normal size cubes in the ice container. Removed all the ice and found some of the ice clumping on the bottom. I removed the clumps and tested the unit. The unit was dispensing cubed ice as designed. I asked the customer about ice usage and they advised that they do not use a lot of ice. Went over user care about ice clumping and advised them to empty their ice container once every two weeks if they are not consistently using the ice. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Bastrop, TX 78602
Noah D
Job Details: 03/21/2022
"Arrived on site to inspect unit for not heating dishes correctly. Upon inspection found the unit was working normally and heated correctly, instructed customer on proper use. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Buda, TX 78610
Tyler L
Job Details: 03/21/2022
Arrived on site for complaints of water leaking. Found sheet of ice on freezer liner at bottom. Found drain iced over. Cleared out all ice build up. Inspected drain tube and found some debris clogging the line. Flushed it out and unit is now draining properly. No other issues at this time.
We serviced a
GE WASHER
Model n/a
Near Smithville, TX 78957
Noah D
Job Details: 03/21/2022
"Arrived on site to inspect unit for not draining completely and allowing unit to be opened before its done draining, upon inspection found the units pressure switch is not working normally. Tried to find part and couldnt find a valid part number, ordering parts research. Mod and serial couldnt be found normally. Ordering research. Office to reschedule ; ordrng 1 Pressureswitch (Pressure switch) and 1 Research (Research)"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Austin, TX 78759
Kevin
Job Details: 03/21/2022
"Arrived on site and set washer into a diagnostics cycle and ran all functions and didnt see any issues. Ran test 51 and 52 and both passed. Found a lot of suds in washer, sent picture to KB/service management. Recommended a machine cleaner like washer magic to remove soap buildup and discussed correct detergent usage with customer.
We serviced a
GE RANGE
Model JGB635REK3SS
Near Austin, TX 78748
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for latch not working not allowing the oven to heat. Found bad latch ordering new latch ; ordrng 1 WB02K10140 (Latch)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Georgetown, TX 78633
Lou
Job Details: 03/21/2022
"Arrived on site to inspect dishwasher element. Per service pointer #W11540964, I removed and replaced the heating element and tested the unit. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM1
Near Georgetown, TX 78628
Gerry C
Job Details: 03/21/2022
"Arrived to inspect leak. I found the issue was the diverter assy seal had failed and the unit was leaking through the diverter motor and onto the floor. The wiring had moderate signs of corrosion on the diverter connector, but is serviceable. No leaks of the water supply observed during service. ; ordrng 1 WPW10671942 (Sump assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Cedar Park, TX 78613
Justin
Job Details: 03/21/2022
Arrived on site for a refrigerator with lights out. I found the top left back light and the FC light out. I replaced both. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Buda, TX 78610
Tyler L
Job Details: 03/21/2022
"Arrived on site for complaints of not completing the cycle. Ran factory diagnostics and found the unit passed all tests. Ran drain and spin as well and unit passed. Tested for capacitance and found the capacitor good. Spoke with customer about over loading and proper soap use. Advised customer to monitor. If issue continues we will need a new motor and capacitor and control. No water leaks detected, job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15PHZS0
Near Austin, TX 78750
Matthew
Job Details: 03/21/2022
"Arrived onsite for ice machine making thin ice. Upon arrival inspected and tested unit. Ran diagnostics and found all components functioning, however the water fill was weak. Inspected home supply valve and could not adjust. Notified customer and will need to seek plumber to correct turn valve. If supply is on and water flow is still low recommended replacing internal valve W10881366. Customer will address the plumbing issue and if problem is still present will contact office. Also adjusted ice thickness to thick, per customers wishes.
We serviced a
WHIRLPOOL RANGE
Model WFE745H0FS0
Near Austin, TX 78759
Kevin
Job Details: 03/21/2022
"Arrived on site and found bake element has failed, homeowner also experiencing right front element not regulating temperature quoted for repair.; ordrng 1 W10857622 (Infinite switch) and 1 W10779716 (Bake element)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Harker Heights, TX 76548
Tyler
Job Details: 03/21/2022
Arrived on site for dryer not heating and taking too long to dry clothes. Upon arrival confirm the complaint and I further testing found a stable 240 V connection going through the outlet to the terminal block after further inspection I found it all heating hardware was functioning within specs. I didnt found that timer was intermittently sending power to motor and other components. After replacing the timer I ran a test on the dryer and found temps fluctuating indicating a clog in the venting in the home and instructed the customer on getting a dryer vent cleaning done in order to ensure the trier can forvent any further parts wear and tear
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Round Rock, TX 78664
Scott
Job Details: 03/21/2022
Arrived on site replaced valve and filter housing . Customer supplied new filter . Filter is staying in place. Bled air out of lines and activated filter. No water leaks detected at time of service. Job complete .
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near New Braunfels, TX 78132
Andrey
Job Details: 03/21/2022
"Arrived on site to test unit for no drain, customer stated that unit does drain but every couple of washes the cloth comes out soaking wet after cycle completes, tested unit found no error codes, ran full diagnostics cycle, all components tested good, will order pressure switch and ACU, advised customer to monitor all washes to see if it occurs again, currently I could not replicate it, office to reschedule ; ordrng 1 W11316246 (Pressure switch) and 1 W11550649 (ACU)"
We serviced a
GE DISHWASHER
Model GDF520PSJ2SS
Near Austin, TX 78652
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for unit making loud noise. Found unit making noise from drain motor. Replaced drain motor test unit and unit test good job complete.
We serviced a
FRIGIDAIRE RANGE
Model FEF352FBE
Near Temple, TX 76504
David Z
Job Details: 03/21/2022
Arrived on site to diagnose range with sparking and burning smell. On arrival customer told me the front left element had sparked at made a burning smell. Checked elements and found burned up terminal block for that element. Replaced FL element and receptacle block. Tested unit ans verified all is working as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Hamilton, TX 76531
Jonathan M
Job Details: 03/21/2022
Arrived on site for a dishwasher with a special project to replace a heater. Inspected unit and work area. Confirmed the customers complaint and replaced the heater. Ran the unit through an auto test and the unit ran has designed with no leaks present during operation. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Liberty Hill, TX 78642
Gerry C
Job Details: 03/21/2022
"Arrived to inspect error during use. I found the CX had a video showing a F8E4 during the middle of the night. During my inspection, I discovered the float was not installed correctly and tilted. Vibration would cause it to engage the flood state and show the error code. I corrected the float position and verified correct and full engagement and tested within service test mode several times. I could not recreate the issue. Operational test good, no leaks observed during service."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/21/2022
"Arrived on site to diagnose an ice machine that is not producing ice properly. Found ice bin full and unit not running, but did notice a mixture of thin and normal ice size. Unit is on RO water source, and I advised due to low pressure and recharge rates RO filter can and will cause production problems in ice machines. No repairs done today and no leaks were found at time of service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Briarcliff, TX 78669
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjuster kit test unit and unit test good job complete. Also found disposal backing up when unit is draining. Advised customer that can cause unit not to drain correctly due to the back pressure is creating. Drain unit a few times and unit drain correctly when disposal is not backing up. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Briarcliff, TX 78669
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for not keeping time and not canceling. Found unit. Or connected to Wi-Fi advised customer unit need to be connected to Wi-Fi for software update. Showed customer the service pointer from whirlpool. Left Wi-Fi support team phone number with customer. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS03
Near Austin, TX 78703
Luis
Job Details: 03/21/2022
"Arrived on site for water leaking. Removed compressor cover found gap between drain extension and liner cabinet,added sealer to gaps."
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC4
Near Salado, TX 76571
David Z
Job Details: 03/21/2022
Arrived on site to diagnose washer that doesn't appear to be dispensing soap. Advised customer on how to determine concentration of soap and adjust the setting. Adjusted to soap concentration. Once adjusted ran unit with lid off. Showed customer the dispenser was pumping soap through the lines. Unit working as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Cedar Park, TX 78613
Justin
Job Details: 03/21/2022
"Arrived on site for a dishwasher that was not draining. Upon arrival the customer stated that the unit first started leaking and got an error code indicating the float tray was full. They also found the unit never got hot, and then after running two cycles the unit stopped draining. On arrival the tub was also full of water and I tried to run a manual drain, but I could not hear it energize. I put the unit into diagnostics mode and found stored error codes F9E1 for no drain, F8E4 for overfill, F7E1 for no heat, and FAE2 vent wax motor error. I then ran a test cycle and found it aggressively leaking from the back. I stopped the cycle and gained access to the back of the unit. I found a large dent on the top left hand side that broke the seal on the tub. This was allowing water to leak out. I also found that the UI was caved in and needing replacement. I found the drain pump getting voltage but not running properly. This indicates a faulty drain pump. I found the vent not turning on when starting the test cycle indicating a bad vent. I also found the heater with the bad bushings and per the SP it will need to be replaced. Upon further inspection I also found damage and rust on the outer door. In order to repair the unit we would need to replace the tub, the outer door, the sump and motor, drain pump, heater, vent wax motor, and console. All pictures of damage are in SD. The customer had called the company they purchased the unit from while on site, and found that they can just return the unit. Due to this no further repair is needed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Hutto, TX 78634
Wesley
Job Details: 03/21/2022
"Arrived onsite to diagnose a washer with click or clunk sound. Was able to identify and isolate the clunk sound of the cam engaging during transition to spin. Customer says that is the right sound but it can get louder throughout the cycle. No error codes, no gearcase leak, no squealing and no wear on or around the cam. Called and spoke to techline. Sr#7733228300 advised that if the noise is truly abnormally loud it must not be the cam, but possibly the gearcase. Customer will record the sound and call back. A determination either of normal operation or about the problem and repair procedure will be made after a recording is submitted. All operating as designed in diagnostics while onsite. ; O-emld tckt"
We serviced a
JENN-AIR OVEN
Model JJW2827DS01
Near Austin, TX 78734
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of error code and shorted keypad, I found error code in diagnostic mode of stuck/shorted ordering console, part is in warranty
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78733
Luis
Job Details: 03/21/2022
"Arrived on site. Diagnosed defective fresh food thermistor and found defective ice bin,defrosted evaporator replaced evaporator cover that includes thermistors,replaced ice bin."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78739
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjuster kit test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF02
Near Austin, TX 78758
Matthew
Job Details: 03/21/2022
"Arrived onsite for refrigerator temperature discrepancies. Upon arrival customer stated unit is having intermittent temperature swings. Had a digital thermometer that kept extended readings on internal temperature. Ran test on components and all were functioning. Checked temps and were in line. No food thawing in freezer and no food freezing in fridge. Could not duplicate any issues, all systems are functioning properly. Recommended a hard reset. Customer will monitor. Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KEMS378SSS05
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/21/2022
Arrived on site to replace previously ordered parts for microwave. Replaced t-table motor and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Marble Falls, TX 78654
Cliff
Job Details: 03/21/2022
Arrived on site to diagnose a refrigerator that is making unusual noise. Found at some point fc door was not shut completely causing condensation to freeze around evap fan. Advised customer on findings and no further repairs needed. No leaks were found at time of service.
We serviced a
KENMORE DISHWASHER
Model 665.13543N412
Near Georgetown, TX 78626
Vincent
Job Details: 03/21/2022
"Arrived on site to install previously diagnosed parts, replace sump and motor, did a diagnostics test after parts replaced, unit working as designed, no water leaks detected during service, job complete."
We serviced a
KENMORE DISHWASHER
Model 722.14355.910
Near Georgetown, TX 78633
Lou
Job Details: 03/21/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the display missing digits and the pump making a squealing noise, I was to replace the pump and display control; however, I found that the display control is not the part needed. I found the control panel is needed and its not available. I advised the customer of my findings and they will shop for a new unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78753
Joe Z
Job Details: 03/21/2022
Arrived onsite for door will not close. Upon arrival found door open. The outer part of bellow slipping out of position and is stopping the door from closing. Inspected the bellow and bellow is in good condition and just needs drain holes clean. Need to order outer bellow retainer spring. Office to reschedule. ; ordrng 1 W11266654 (Retainer spring)
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Austin, TX 78739
Luis
Job Details: 03/19/2022
"Arrived on site. Diagnosed a defective bin thermistor,replaced defective bin thermistor.
We serviced a
GE REFRIGERATOR
Model GFE28GSKHSS
Near Dripping Springs, TX 78620
Luis
Job Details: 03/19/2022
"Arrived on site for a defective fan motor,replaced fresh food fan motor,powered unit on fan working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Luis
Job Details: 03/19/2022
"Arrived on site for no ice. Ran diagnostics icemaker passed ran fill test no water valve energized removed upper connection diagnosed a frozen fill tube,ordering fill tube. ; ordrng 1 W11596134 (Fill tube)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Austin, TX 78738
Luis
Job Details: 03/19/2022
"Arrived on site. Replaced compressor and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
GE REFRIGERATOR
Model PSHS9PGZBCSS
Near The Hills, TX 78738
Luis
Job Details: 03/19/2022
"Arrived on site for water leaking. Found water leaking from water line,installed a new line and union tested water dispenser no leaks. ; used 1 WR02X11330 (Union) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78746
Luis
Job Details: 03/19/2022
"Arrived on site diagnosed fresh food section not defrosting correctly removed cover found no issues with thermistor,ran diagnostics thermistors passed,fan and damper passed defrost set to basic will need to contact tech support. ; ordrng 1 Willneedtocontacttechsupport (Will need to contact tech support)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78747
Luis
Job Details: 03/19/2022
"Arrived on site. Diagnosed unit not running through a defrost cycle unit will need main control,thermistor and ui. Unit will need to be defrosted 24hrs before return visit. Complex doesnt open till 9; ordrng 1 W11518204 (Control)"