We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Georgetown, TX 78628
Lou
Job Details: 03/18/2022
"Arrived on site to install previously diagnosed and ordered parts. Per void techs diagnosis, I performed the sealed system repair and removed and replaced the compressor, access valve, UV dye drier and discharge tube. I vacuumed the system and pressures held at -30/0. I installed 5oz of R134a refrigerant and monitored pressures. Pressures held at -1/120 and unit is cooling properly. No water leaks observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Georgetown, TX 78628
Lou
Job Details: 03/18/2022
"Arrived on site to inspect dryer stopping mid cycle. Upon further inspection, the customer demonstrated what the unit is doing and when they turned the unit on the motor acted as if it were going to start, but it would bog down and stop. Without clothing in the drum, the unit would start, but the motor sounded as if it were struggling to start. I tested voltage to the motor and got 120V before starting the unit and voltage would drop afterwards. I am ordering the motor, main control and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service. No lint observed during service.; ordrng 1 279787 (Motor) and 1 WP697772 (Blower wheel) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Georgetown, TX 78626
Lou
Job Details: 03/18/2022
"Arrived on site to inspect washer stopping mid cycle. Upon further inspection, I placed the unit in diagnostics showing error code F5E1. Cleared the code and continued with testing. Unit is operating as designed. Following the tech sheet for the error code, I tested the lid latch assembly and according to my results, I removed and replaced the lid latch assembly and calibrated the unit. Retested in diagnostics and unit is operating as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model JDD4000AWS3
Near Austin, TX 78746
Leonardo
Job Details: 03/18/2022
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from hose from drain pump. Secured hose test unit and unit test good job complete.
We serviced a
GE OVEN
Model PSB1201NSS01
Near Austin, TX 78733
Leonardo
Job Details: 03/18/2022
Arrived on site to test unit for turntable not turning. Found turn table motor not working. Replaced motor test unit and found shaft broken. Ordering new shaft office to reschedule ; ordrng 1 WB06X10693 (Shaft) and 1 WB06X10693 (Shaft)
We serviced a
KITCHENAID OVEN
Model KEBS107SSS02
Near Austin, TX 78733
Leonardo
Job Details: 03/18/2022
Arrived on site to test unit for oven not getting to temp. Test unit and found broiler snot coming on during preheating cycle. Ordering new broiler and bake element. Office to reschedule. ; ordrng 1 WP9760774 (Broiler element) and 1 WPW10207398 (Bake element)
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near West Lake Hills, TX 78746
Leonardo
Job Details: 03/18/2022
Arrived on site to test unit for unit not heating. Test unit and unit heating correctly. Tried heating multiple times and unit test good. Found unit not secured to cabinet so door could be hitting and not closing correctly not engaging all switches correctly. Advised customer to get unit secured to the unit job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78739
Leonardo
Job Details: 03/18/2022
Arrived on site to test unit for unit not heating. Test unit and found light staying on door not engaging the door switch so oven wont start because it thinks door is open. Secured door latch test unit and unit test good job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US0HB01
Near Buda, TX 78610
Leonardo
Job Details: 03/18/2022
Arrived on site to test unit for bubbles and stains on cooktop. Test unit and found glass to be defective. Replaced cooktop test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Kyle, TX 78640
Leonardo
Job Details: 03/18/2022
Arrived on site to test unit for unit not draining. Test unit and found disposal plug still on not allowing unit to drain. Removed plug test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Kyle, TX 78640
Leonardo
Job Details: 03/18/2022
Arrived on site to test unit for bottom light not turning off. Found bad relay board. Ordering new board office to reschedule ; ordrng 1 W11552018 (Control board)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Leander, TX 78641
Kimo
Job Details: 03/18/2022
Arrived onsite for range with center burner nor getting night like the other burners. Upon inspection I found unit operating as designed. I explained to the customer that the center burner is not designed to get as high as the other burners. And showing her the difference in size of the holes in the burner heads. Unit operating as designed no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
Kimo
Job Details: 03/18/2022
Arrived onsite to SP W11540964 - Special Project S17304. I replaced heater.and tested unit and found unit operating as designed no leaks. Upon further inspection I found rust the could not be cleaned off of the door. Ordering 1x door. Office to reschedule.; ordrng 1 W11461694 (Door)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Liberty Hill, TX 78642
Kimo
Job Details: 03/18/2022
Arrived onsite to install previously diagnosed pat.upon arrival I installed new broil burner and tested unit and found unit operating as designed not gas leaks. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Liberty Hill, TX 78642
Kimo
Job Details: 03/18/2022
Arrived onsite for washer making noise while in agitate. Upon arrival I load tested unit and found no noise I contacted Techline and spoke to ED and told him of my findings and he came to the conclusion that the unit is operating as designed. Sr#7733217903 job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Liberty Hill, TX 78642
Kimo
Job Details: 03/18/2022
Arrived onsite for RIGHT DOOR POPS OPEN BOTH DOORS NOT WORKING PROPERLY CUST HAS TO RESHUT/ALARM - IM NOT WORKING. Upon inspection I found right side door gasket torn and refrigerator not leveled. I leveled unit and got door to close properly. I am ordering 1x door gasket and return with the IM. Rescheduled for 03/22/22; ordrng 1 W10830276 (Right side door gasket Gray)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Liberty Hill, TX 78642
Kimo
Job Details: 03/18/2022
Arrived onsite for refrigerator not cooling. Upon inspection I found ice buildup on evap and back wall of fc. I am ordering 1x heating element and returning with harness and thermistor. Reschedule for 03/22/22; ordrng 1 2188175 (Defrost heater)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Liberty Hill, TX 78642
Kimo
Job Details: 03/18/2022
Arrived onsite to install previously diagnosed pat. Upon arrival I installed new drive assembly and tested unit and found unit operating as designed. Job complete. No leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVEXVS01
Near Kyle, TX 78640
Kevin
Job Details: 03/18/2022
"Arrived on site and found refrigerator is unplugged, installed start device ordered by previous technician and reconnected refrigerator power and compressor is running. Requested a customer allow minimum of 12 hours for refrigerator to cool before adding food items, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78736
Kevin
Job Details: 03/18/2022
"Arrived on site and disassembled fresh food interior and replaced evap motor with harness. And drip pan. Took one picture of frost pattern and sent to PR. Dont see any issues with cooling at this time, job complete"
We serviced a
JENN-AIR FREEZER
Model JF42NXFXDE02
Near Austin, TX 78738
Kevin
Job Details: 03/18/2022
"Arrived on site and found no ice production. Attempted to cycle icemaker manually and motor would not turn. Replaced icemaker, found several LED modules are out Will need to order, Will also bring back control boards sure repair on next visit.; ordrng 1 WPW10739408 (Control) and 1 W11368839 (Inverter) and 1 WPW10624574 (Control) and 4 W11462342 (LED module)s"
We serviced a
MAYTAG DRYER
Model MED8200FC1
Near Austin, TX 78738
Kevin
Job Details: 03/18/2022
"Arrived on site and inspected dryer and found it will not be going to cycle, replaced control board and found thermal fuse connection is loose. After correcting dryer is now running properly, job complete"
We serviced a
LG DRYER
Model DLE2514W
Near Lakeway, TX 78734
Kevin
Job Details: 03/18/2022
"Arrived on site and inspected dryer and found it is making noise while running disassemble dryer and found front right roller is dragging. after replacement dryer is now quiet while running, job complete"
We serviced a
GE MICROWAVE
Model PVM2070SM1SS
Near Austin, TX 78734
Kevin
Job Details: 03/18/2022
"I have done site and inspected microwave and found control panel is unresponsive, will need to order control panel, control board, and SmartBoard; ordrng 1 WB07X11143 (Control panel) and 1 WB27X10901 (Control board) and 1 WB27X10901 (Smart board)"
We serviced a
WHIRLPOOL WASHER
Model GHW9400PL2
Near Austin, TX 78734
Kevin
Job Details: 03/18/2022
"Arrived on site and inspected washer and found clothing item in drain pump. Closing item has snacked on impeller and drain pump will need to be replaced. After replacing drain pump confirmed it is operating normally by running a drain and spin, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY01
Near Kyle, TX 78640
Jacob
Job Details: 03/18/2022
Arrived onsite for unit over cooling in the refrigerator section and freezing food and drinks. Put the unit in diagnostics and saw that the thermistor in the refrigerator section was out of range in diagnostics. Reading 76 degrees but everything in the refrigerator was cold. Ordered thermistor and rescheduled with the customer ; ordrng 1 12002355 (Thermistor kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Austin, TX 78754
Jacob
Job Details: 03/18/2022
Arrived onsite for unit not drying completely. Looked at the unit and unit is working as designed. Let customer know to use rinse aid and it will help with the drying on dishes but not plastic items. Tested the unit and unit drained with no issues. No leaks at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Austin, TX 78756
Jacob
Job Details: 03/18/2022
Arrived onsite for unit making a noise when calling for water and the water looking cloudy. Checked the water line and saw that the water from the line was coming out cloudy. Checked the water coming from the dispenser again and water looked to be clearer. And let customer know that the noise from the water filter area in the ceiling is normal. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE500M4HS
Near Austin, TX 78756
Jacob
Job Details: 03/18/2022
Arrived onsite for front panel glass broken. Looked at the panel and saw it was broken. Replaced panel. No issues at this time. Job complete
We serviced a
GE DRYER
Model GTD42GASJ2WW
Near Austin, TX 78756
Jacob
Job Details: 03/18/2022
Arrived onsite for unit not drying. Checked the unit and found that the igniter was bad and the inlet thermostat we04x25201. Got the go ahead from the customer to replace parts. Replaced parts tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Austin, TX 78703
Jacob
Job Details: 03/18/2022
Arrived onsite for the unit having the incorrect ice maker. lol at the unit and saw that the pin connector was incorrect and the ice maker that was sent with us was not the correct kit. Ordered correctly kit. Office to reschedule. Unit is in 6208; ordrng 1 W11565638 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78703
Jacob
Job Details: 03/18/2022
Arrived onsite for the freezer side not lit correctly. Looked at the freezer and saw that the bottom right led was bad. Replaced the one led. All lights working once again. No issues at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Austin, TX 78756
Joe Z
Job Details: 03/18/2022
"Arrived onsite for Both the oven and stove don't heat up to the desired temperature. Upon arrival tested unit and found all 4 top burners getting warm , but not hot. And oven only heats to 180 when preheated. Found unit only getting 120 from supply. Maintenance department will repair at breaker and call us back if there are continued issues after breaker is repaired. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/18/2022
"Arrived onsite to install previously diagnosed parts. Replaced the cam and belt. Tested gearcase, gearcase operates correctly. Found several coins wedged in agitator creating additional noise. Remove coins and test unit unit operates as designed on both agitation speeds and all 3 spin speeds. No leaks present at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/18/2022
Are onsite for washer cycle advancement not advancing through rinse and spin. Upon arrival ran unit on diagnostics. Found unit not shifting to agitate or spin. Found actuator disconnected from cam. Need to replace actuator. Replaced actuator and test unit. Unit now operates correctly. No leaks present at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/18/2022
Arrived onsite for unit with broken panel. Upon arrival found console cracked with start and cancel buttons not operating. Need to replace console. Replaced console and test unit. Unit operates as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFXL25RYMS2
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/18/2022
Arrived onsite for left side door will not stay shut. Upon arrival tested unit and door closes and stays closed correctly. Called techline for assistance. Tech had me try a paper test and test passed. Tech had me check leveling and unit is leveled correctly. Door closes on its own. Inspected gasket and there is a perfect seal all the way around with no gaps. No air leaks are present at this time. Tech gave SR# 7733214397. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/18/2022
Arrived onsite for broken grey pieces. Found that the smaller 2 pieces are from left front roller. Replacing left front roller. Inspected all rollers and wheel and all checked good. Installed 1 roller. Checked drain and filter to be sure no broken pieces were there. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/18/2022
Arrived on site for continued noises from diffuser. Upon arrival rand diagnostics test to hear all components and all noises sound normal.Previous tech replaced diffuser and customer still not liking noise. Called tech line for assistance. Tech had me check temps and Got 9 degrees in freezer at the time. Tech said with 9 degrees we re good. Tech and I agree that the sounds from the diffuser motor are normal operating sound for this unit. Cannot do a repair to Eliminate sound. Customer will need to call Whirlpool if he has any questions.tech gave Sr# 7733211813
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Elm Mott, TX 76640
Jonathan M
Job Details: 03/18/2022
Arrived on site for a washing machine that wont start cycles. Inspected unit and work area. The customer advised that it will not even fill with water. The customer ran a normal wash cycle and found the agitator spinning but the basket not really catching. I ran the unit through diagnostics and found an F7 E4 (basket re-engagement failure) error code. Checked underneath the unit and found the slider broken. Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near West, TX 76691
Jonathan M
Job Details: 03/18/2022
Arrived on site for a dishwasher that is leaking. Inspected unit and work area. I ran the unit through an auto test and could not find any leaks with the unit. I tested the unit twice and could not find a failure. The customer advised the unit was leaking from the door. During one of the test cycles I did notice that the unit was leaning forward into the right which is where he said the unit was dripping from. I did go ahead and adjust the feet on the unit to stabilize and level the unit. Did instruct customer on proper loading techniques as well as refraining from oversuds in. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near West, TX 76691
Jonathan M
Job Details: 03/18/2022
Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Confirmed the customers complaint and found an F4 E3 (wash motor not running) error code. Ran the unit through an auto test and the unit would not recirculate water. Replaced the wash motor and tested the unit. They end it began to work and operate as designed. Call complete period
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near West, TX 76691
Jonathan M
Job Details: 03/18/2022
Arrived on site for a refrigerator that is leaking water from the icemaker area. Inspected unit and work area. The customer showed me where the unit was leaking from and it appeared to be at the back where the fill tube met the filler cup at the icemaker. Checked the filter up and found ice buildup inside the filter of causing the unit to overflow. Steamed out the ice and tested the unit. The unit is working as designed. Did advise the customer on how to fix this for future reference. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waco, TX 76712
Jonathan M
Job Details: 03/18/2022
"Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirm the customers complaint and check voltage at the terminal block. Found proper voltage at the terminal block. Removed the back cover and checked all heating components. All checked good except for the thermal cut off, which was open. Replaced the thermal cut off and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Woodway, TX 76712
Jonathan M
Job Details: 03/18/2022
"Arrived on site for a washing machine that is beeping and not completing cycles. Inspected unit and work area. The customer had seven videos of what was happening and in the middle of his wash cycles, he was getting a please rotate knob to an available cycle or restart the wash cycle error message. He did advise that the unit normally works and does complete cycles but will intermittently have a few loads that do this and he will have to power cycle the unit to get it to work. I called Whirlpool Techline and spoke to Butch SR# 7733211682. He had me check a ribbon cable at the UI to ensure it was seated properly. I did find that it was properly seated. He then said if that was the case, we would need to order a User Interface. Ordering part and the office will need to contact the customer about a return date due to an out of stock and PSP item. ; ordrng 1 W11478526 (UI Fascia)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA01
Near Georgetown, TX 78626
Gerry C
Job Details: 03/18/2022
"Arrived on site to inspect lights concern, there a service pointer to replace all , LED modules, parts are covered under whirlpool, quoted CX service call/labor 243.83 including tax, CX accepted, replaced all LED modules, working as designed, no water leaks detected during service. SP?W11606409 - Special Project S84638"
We serviced a
JENN-AIR RANGE
Model 88890
Near Georgetown, TX 78628
Gerry C
Job Details: 03/18/2022
"Arrived to inspect element stuck and missing pans. I was able to remove the element and then verify the elements, pans and receptacles require replacement. The parts are not available and require research. contact tech GC for further details. The CX requested the blower switch be replaced and it will require research as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Georgetown, TX 78628
Gerry C
Job Details: 03/18/2022
"Arrived to inspect cooling issues. RC-54, FC-20F and the FC evaporator was frozen. The chamber divider had a large gap at the lower front frame and the RC gasket was not able to conform. The FC gasket also had light gapping. The deformed divider was too far out for me to comfortably correct and I contacted the MFG and spoke with tech Austin. Advised the tech of my findings and then performed a text based photo for their information. SR 7733218582. Unit deemed non-repairable and the CX will be contacted for further instructions."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, TX 78626
Gerry C
Job Details: 03/18/2022
"Arrived to inspect noise. I was able to verify the noise in test mode 4, with the compressor and condenser fan both running. When I pulled the unit out, the issue still persisted. I accessed the lower unit and ensured there were no loose items that could cause the issue and the drier was correctly positioned. Internally, I verified the issue was not able to be felt on the refrigerant tubes and there was nothing loose or moving. Test mode 4 with the compressor unplugged and only the condenser fan running did not make the noise and I was able to establish it is the sealed system causing the issue. I could feel a very slight vibration in the back of the cabinet approximately 1/3 from the left and 10 inches above the lower unit cavity. I contacted the MFG tech line, tech Andy. Advised tech of my findings and he had me contact trade care for CX satisfaction issue and verification of warranty. SR 7733158833. I contacted the trade care team and they submitted it for replacement due to CX satisfaction. No leaks observed during service."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Georgetown, TX 78626
Gerry C
Job Details: 03/18/2022
"Arrived to inspect loud noise and burn, tested unit and verified the correct internal cycling temperatures, advised CX on normal sound level and that some scharring of the heater outlet is normal steam dryer, no water supply connected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Leander, TX 78641
David S
Job Details: 03/18/2022
Arrived on site for dishwasher having standing water. I inspected the unit and work area. I found the unit full of water. I tested the drain pump and found it coming on. I found the water valve weeping into the tub. I tested voltage to the valve while the unit is in standby and found none. The unit needs a new water valve. I installed the new valve and tested th sunlit. It is working as designed. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78641
David S
Job Details: 03/18/2022
"Arrived on site for cooktop making a pop noise at the center burner. I inspected the unit and work area. I found the far left knob not causing the unit to spark when engaged. I checked all the other burners and found them working. I found the customer using a Teflon sheet under the burners. I advised that this will restrict air flow and causing yellowing in the flame and the burners not to work efficiently, which can lead to not all the gas igniting and causing it to pop. I am ordering the switch harness. The office will reschedule when we have eta on the parts.; ordrng 1 WPW10475149 (Spark module) and 1 W11561443 (Switch Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Leander, TX 78641
David S
Job Details: 03/18/2022
Arrived on site for washer staining clothes. I inspected the unit and work area. I pulled the wash plate and found gear case leaking into the tub. I replaced the gearcase and the wash plate. I reassembled the unit and ran a calibration cycle and a diagnostics cycle. I found the unit working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Leander, TX 78641
David S
Job Details: 03/18/2022
"Arrived on site for fridge not dispensing ice. I inspected the unit and work area. I found the water dispenser working. I gained access to the impeller and found it stripped and spinning on its own. I am ordering the motor, impeller, and spacer. The office will reschedule when we have eta on the parts.; ordrng 1 WP63052 (Impeller) and 1 W11378860 (Washer) and 1 W11310391 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Leander, TX 78641
David S
Job Details: 03/18/2022
Arrived on site for fridge lights being out. I found the fresh food side lights and freezer light out. I replaced the freezer light and found it coming on but the fridge lights not. I replaced the fresh food side lights one by one and found them all needing to be replaced. The lights are now working. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Leander, TX 78641
David S
Job Details: 03/18/2022
"Arrived on site for oven not heating. I inspected the unit and work area. I found the oven light on. I tested the switch and found it not engaging all the time. I found the switch not secured and moving when pushed on. I manually activated the switch and tested the heating elements, when the switch does engage the unit works. I am ordering the latch assembly. I advised the customer to have the unit connected to WiFi and whirlpool application. The office will reschedule when we have eta on the part.; ordrng 1 W10883049 (Latch)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Leander, TX 78641
David S
Job Details: 03/18/2022
Arrived on site for cooktop grates wobbling. I inspected the unit and work area. I found the left side grate peg missing. I replaced the grate. I spoke to the customer about the grate having a little wobble in it. But once a pot or pan is placed on top the pegs will stabilize it and it wont wobble anymore. I tested all the burners and found them igniting and with good flame patterns. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED86HEBW0
Near Leander, TX 78641
David S
Job Details: 03/18/2022
Arrived on site for dryer making a rattling noise still. I spoke to the customer and they stated the noise never went away after the last repair. I inspected the unit and work area. I tested the unit and found it making a noise. I removed the top and front panel. I jumped the door switch and ran the unit. I found the blower housing making the noise. I inspected the housing and found the gasket between the separating plate and the housing completely flat. I used some gasket material I had on hand and replaced the gasket. I reassembled the unit and tested it with a load. I found the unit not making a rattling noise any more. Job complete. This is cover on the warranty from the original repair. Spoke to PR.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Georgetown, TX 78628
David S
Job Details: 03/18/2022
"Arrived on site for washing machine not draining. I inspected the unit and work area, I found fault code F9e1 long drain, f8e6 water hazard. I ran the drain pump and found it not receiving voltage. I swapped the recirculating pump harness onto the drain pump and still found it not activating. I found the drain pump shorted. I quoted customer for the drain pump and the control. I installed a new drain pump and control. I retested the unit and it is now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Jarrell, TX 76537
David Z
Job Details: 03/18/2022
"Arriced on site to diagnose washer banging around and giving poor wash quality. Ran diagnostics and found F7E6 for motor error. Checked shifter and found shifter disconnected from cam ring. Ordering updated shifter and leveling unit when it's installed, this will resolve all issues. Return visit set for 3/24. ; ordrng 1 W10913953 (Shifter)"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near Jarrell, TX 76537
David Z
Job Details: 03/18/2022
Arrived on site to diagnose refrigerator with no water dispensing. Ran unit and water just trickled and dripped out. Removed filter and retried. Unit dispensed water aa designed with filter taken out. Advised customer just needs to replace filter every 4-6 months. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Temple, TX 76502
David Z
Job Details: 03/18/2022
"Arrived on site to diagnose washer that is not draining. Checked unit and found broken wire on the wiring harness going to drain. Attempted to repair wire. Retested and unit was not draining, and is also dripping gearcase oil. Ordering control, harness, pump, gearcase. Office to schedule return visit. ; ordrng 1 W11591637 (Wiring Harness) and 1 W11543998 (Control) and 1 W11423758 (Gearcase)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Temple, TX 76502
David Z
Job Details: 03/18/2022
Arrived on site to install control diagnosed by previous technician. Installed control and ran unit and verified proper function. Unit passed all diagnostic checks. Only saved error code is overload code. Advised customer of proper loading. Adjusted level of unit. Unit working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Temple, TX 76502
David Z
Job Details: 03/18/2022
Arrived on site to diagnose washer that was not draining or spinning. Ran unit and found error codes for off balance load and overload. Tested drain pump and it sounded weak. Replaced drain pump. Retested and verified good drain. Ran unit in high speed spin and could not verify any abnormal issues with the spin. Unit likely being overloaded and off balance at the residence. Unit tested good and is working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Temple, TX 76502
David Z
Job Details: 03/18/2022
Arrived on site to follow up on noisy banging dryer. Replaced rear drum seal and installed new rollers / belt. Tested unit and verified it is working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Temple, TX 76502
David Z
Job Details: 03/18/2022
"Arrived on site to follow up on microwave that was recycling during use. Inspected wave guide and mag and found the chassis and mounting panel for the mag and wave guide was significantly bent, allowing RF to leak and cause resets. Called and reported findings to tech Line, unit non repairable due to structural bends. SR 7733076553. Customer advised to contact customer service per tech Line. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED6400SB1
Near Temple, TX 76502
David Z
Job Details: 03/18/2022
Arrived on site to install previously diagnosed control to resolve dryer throwing error code. Replaced control and tested. Verified unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Belton, TX 76513
David Z
Job Details: 03/18/2022
"Arrived on site to diagnose refrigerator with no ice production. Cycled unit and could hear valve try and fill, but no water entered icemaker. Removed icemaker and found the fill tube and cup were frozen with a giant chunk of ice. Melted down ice and found the fill hole had Styrofoam in it. Removed blockage and tested. Verified unit working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Round Rock, TX 78665
Cliff
Job Details: 03/18/2022
"Arrived on site to replace previously ordered parts for refrigerator. Replaced ice bucket, coupling, and chute. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Round Rock, TX 78664
Cliff
Job Details: 03/18/2022
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on best cycles and options for best performance. No further repairs needed and no leaks were found at time of service.
We serviced a
GE RANGE
Model CGS990SET8SS
Near Hutto, TX 78634
Cliff
Job Details: 03/18/2022
Arrived on site to replace previously ordered parts for range. Replaced both bake ignitor and tested unit. Found all is functioning properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Hutto, TX 78634
Cliff
Job Details: 03/18/2022
Arrived on site to diagnose a refrigerator that was making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised customer fc door may not have been fully closed allowing condensation to freeze around fan motor. No noise was present at time of service and no further repairs needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Hutto, TX 78634
Cliff
Job Details: 03/18/2022
Arrived on site to replace previously ordered parts for range. Replaced burner head and knob and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hutto, TX 78634
Cliff
Job Details: 03/18/2022
Arrived on site to level refrigerator. Set levling legs and made neccessary door height adjustments. All is working properly at this time and no leaks were found at time of service.
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMO3067UD
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/18/2022
"Arrived on site for customer complaint of sparking inside unit, found burnt magnetron and wave cover. Ordering magnetron and wave cover, . ; ordrng 1 5304514250 (Magnetron) and 1 5304514227 (Wave cover)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/18/2022
"Arrived on site to replace heater under special project, after replacing, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/18/2022
"Arrived on site to replace heater under special project, after replacing, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model MDB4949SDZ0
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/18/2022
"Arrived on site for customer complaint of unit not working and some wires were damaged, I was able to add some wire extensions to the broken wires (water valve wires) cut and splice the extensions in place, unit tested good.
We serviced a
WHIRLPOOL VENTHOOD
Model KHTU765SSS0
Near Austin, TX 78732
Brandon
Job Details: 03/18/2022
"Arrived on site for customer complaint of lights not working, found loose wiring and 1 bulb was bad. After tightened the wiring, unit tested good, customer will have to buy new bulb."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Lakeway, TX 78734
Brandon
Job Details: 03/18/2022
"Arrived on site to change filter and test refrigerator for an issues. I replaced filter, I inspected unit, found all temperatures good, condenser clean, unit working as designed.
We serviced a
LG WASHER
Model WM3900HBA
Near Austin, TX 78738
Brandon
Job Details: 03/18/2022
"Arrived on site to replace door bellow, after replacing, we ran a test cycle, no leaks, tested good,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near San Marcos, TX 78666
Andrey
Job Details: 03/18/2022
"Arrived on site to test unit for ice maker only dispensing crushed ice, tested unit found all components of the ice maker are working correctly, solenoid is activating for cubed ice and not for crushed, stated to customer that per owners manual for cube ice normal specification are 70% cubed and 30% crushed, and the opposite for crushed, also advised customer to periodically empty ice bin do to unused ice sticks together causing more the usual crushed ice, unit is running as designed, no leaks detected job complete"
We serviced a
MAYTAG DISHWASHER
Model DUB40CWDB5
Near San Marcos, TX 78666
Andrey
Job Details: 03/18/2022
"Arrived on site to test unit for water leak, tested unit found sump leaking water, replaced sump, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
GE DISHWASHER
Model GDF610PMJ2ES
Near Lockhart, TX 78644
Andrey
Job Details: 03/18/2022
"Arrived on site to test unit for not starting, tested unit found when closing door, and press start would get 3 beeps and nothing will happen switch tested good, replaced control board, all functions returned to normal, control is now sensing closed door, water is filling, ran unit for 10 minutes, unit drains good , no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lockhart, TX 78644
Andrey
Job Details: 03/18/2022
"Arrived on site to test unit for water leak, tested unit found a hole in outer tub, will need new tub to continue diagnostics, office to reschedule ; ordrng 1 W10371566 (Tub)"
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Lockhart, TX 78644
Andrey
Job Details: 03/18/2022
"Arrived on site to test unit for loud noise, tested unit found failed gear case and water leaking from gear case and shorted out the shift actuator, shift actuator did not shift all the way causing damage to belt and cam, replaced parts tested unit unit now running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Red Rock, TX 78662
Andrey
Job Details: 03/18/2022
"Arrived on site to test unit for not completing cycle, customer stated that after cycle customer stated after cycle completes the clothes is still wet, tested unit found that the water pressure sensor is not reading correctly leaving water at end of cycle,
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Kingsbury, TX 78638
Andrey
Job Details: 03/18/2022
"Arrived on site to test unit for F8E1, tested unit found cold water valve not opening, replaced cold water valve and hot as precautionary tested unit, unit now running as designed,no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kingsland, TX 78639
Cliff
Job Details: 03/17/2022
Arrived on site to diagnose a dishwasher with a door not opening and closing properly. Found friction pads broken and replaced both pads. All is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNXS0
Near Georgetown, TX 78626
Wesley
Job Details: 03/17/2022
Arrived onsite and found unit had extremely poor condenser air flow from large accumulation of pet hair from prior owner of home. Removed hair accumulation and sheet of ice immediately began to form properly at the evaporator. Noted to customer that the reservoir drain pump does not operate and the reservoir leaks slowly for a hairline crack. And although these issues are non essential to production at the moment they may become issues in future. No charge due to call back status.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Buchanan Dam, TX 78609
Cliff
Job Details: 03/17/2022
Arrived on site to diagnose a refrigerator that is freezing condensation around damper. Found item placement preventing door from closing properly and allowing excess humidity into rc. Adjusted item placement and all is working properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS01
Near Buchanan Dam, TX 78609
Cliff
Job Details: 03/17/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker thermistor mount broken and replaced icemaker assembly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Burnet, TX 78611
Cliff
Job Details: 03/17/2022
Arrived on site to diagnose a washer that is making unusual noise. Found bearing failing in unit and tub/drum assembly will need to be replaced to complete repairs. Office to contact extended warranty to check if autho will be provided. If autho is given 2 hours needed for repair and 2 techs also needed.; ordrng 1 W11460604 (Tub/drum)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS01
Near Temple, TX 76501
David Z
Job Details: 03/17/2022
"Arrived on site to diagnose microwave oven combo with non running microwave. Post power cycle unit throwd an F1E5 error related to the transformer. When testing the unit the interlocks are incredibly hard to get to trigger to even shut off the MW light, and even holding the door closed doesn't get them off. Have to replace the interlocks / harness to begin the repair, and after unit may need an inverter / control board.Ordering harness, transformer, MW control and appliance manager. No eta avail on harness. Office to schedule when we have all needed parts. ordrng 1 W11033422 (Interlock Harness) and 1 W10217711 (Inverter) and 1 WPW10486188 (Microwave Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Temple, TX 76502
David Z
Job Details: 03/17/2022
"Arrived on site to diagnose refrigerator not dispensing ice. Ran unit and can hear auger motor running. Found that if any pressure is applied, the impeller spins on the auger shaft. Cut off auger shaft and replaced the motor and impeller. Tested unit and verified proper function. Call complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26KF5DS4
Near Temple, TX 76502
David Z
Job Details: 03/17/2022
"Arrived on site to diagnose refrigerator providing very little cooling in either compartment. Checked Temps and found compartments in the 60s. Checked compressor and found its barely warm to the touch, pulling .64 amps, and sounded weak and gurgling. No frost pattern present, drier room temp. Unit has a sealed system or compressor failure. Ordering sealed system parts and autho for AHS. ; ordrng 1 5304475102 (Compressor Kit) and 1 5303918284 (Evap Kit) and 1 TJ90SF8404 (Access Valve, non WP) and 1 Wp10143759 (Dryer)"
We serviced a
JENN-AIR RANGE
Model JES1450FS1
Near Temple, TX 76502
David Z
Job Details: 03/17/2022
"Arrived on site to diagnose range that is not getting to set temp. Ran unit and found it took a long time to heat. Checked elements and found the bake element is bubbled and showing open, causing the failure. Customer wants to replace broil element as well on return visit. Ordered both elements. No eta on 0 stock bake element. ordrng 1 W10779716 (Bake Element) and 1 W11238400 (Broil Element)"
We serviced a
KITCHENAID DRYER
Model KEYS850LQ1
Near Temple, TX 76502
David Z
Job Details: 03/17/2022
"Arrived on site to diagnose dryer that is not running at all. Ran unit and found start just clicks, but isn't running. Checked safety devices and found thermal fuse open. Ordering thermal fuse. Return visit set for 3/23. ; ordrng 1 WP3390719 (Thermal Fuse)"
We serviced a
WHIRLPOOL RANGE
Model WFC130M0AB0
Near Belton, TX 76513
David Z
Job Details: 03/17/2022
"Arrived on site to diagnose range that was not regulating temp on front left burner, customer said burner doesn't come on at all or stays on hot. Found switch for burner burned out. Replaced infinite switch. Retested and verified proper function. Unit working as designed. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78717
David S
Job Details: 03/17/2022
Arrived on site for cooktop burner not igniting. I inspected the unit and work area I found the front right ignitor missing a piece of the electrode. I replaced the ignitor and reassembled the unit. I tested all the burners and found them working as designed. Job complete.