We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Clifton, TX 76634
Jonathan M
Job Details: 02/24/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the stater, rotor, clutch, slider, gear case, and screws and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC1
Near Bee Cave, TX 78738
Scott
Job Details: 02/24/2023
"Arrived on for not enough water . Ran diagnostics all checked normal. Instructed customer on newer style washers , also on cycle selection and loading . No water leaks detected at time of service. Job complete"
We serviced a
KENMORE WASHER
Model 110.459964
Near Austin, TX 78738
Scott
Job Details: 02/24/2023
Arrived on site for leaking washer . Ran diagnostics with top and toe kick off . No leaks detected. Ran a normal and bulky cycle. Could not duplicate any leaking . Job complete. Collected 162.36 AUTHO 44TYHX
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Austin, TX 78730
Vincent
Job Details: 02/24/2023
"Arrived on site for door problems, inspected unit and work area. Tested door and found that the door latch was loose and also found bad door hinges. Replaced the hinges and tighten the bolts for the latch. Tested unit and its now operating as designed. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78731
Vincent
Job Details: 02/24/2023
Arrived on site to install parts previously ordered. Tested new control and unit is now operating as designed. Job completed.
We serviced a
GE DRYER
Model GTD65EBSJ4WS
Near Austin, TX 78735
Scott
Job Details: 02/24/2023
Arrived on site for lint building up and in talking to customer multiple time to dry heavy loads like jeans and towels . Ran air flow and heat test . Found an air flow restriction. Recommended getting apt maintenance to clean exterior vent . Shop backed out lint trap . Charged 162.36 collected 186.71 AUTHO C4C33MJob complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR1835VF0
Near Hutto, TX 78634
Cliff
Job Details: 02/24/2023
Arrived on site to diagnose a refrigerator that is too cold. Found temps were not set after previous service trip and set temps to proper setting. All is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Austin, TX 78737
Kevin
Job Details: 02/24/2023
"Arrived on site and inspected microwave and found door is not closing, found lowes install didnt use installation kit and microwave is sitting directly on cabinet bottom. This doesnt allow space for door hinges to close properly. Install kit will be needed to correct issue and cabinet cutout will need to be remodeled and resized, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Driftwood, TX 78619
Kevin
Job Details: 02/24/2023
Arrived on site and replaced parts diagnosed on previous visit. Started normal cycle and did not observe any leaking. Customer will continue to monitor dishwasher or any leaking. If issue continues will need a new tub
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Austin, TX 78739
Kevin
Job Details: 02/24/2023
"Arrived on site and replaced belt, cam kit, gear case, and wash plate. Ran a diagnostic cycle after repair and washer is operating normally, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 02/24/2023
Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78739
Kevin
Job Details: 02/24/2023
"arrived on site and found no saved error codes, ran all functions in manual diagnostic cycle and washer loses power during agitation and resets. Replaced control board and washer will now agitate. Ran an automatic test cycle and it passed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Harker Heights, TX 76548
Jonathan M
Job Details: 02/24/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the separator and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Belton, TX 76513
Jonathan M
Job Details: 02/24/2023
"Arrived on site for a microwave that is vibrating. Inspected unit and work area. The customer advised that the unit is constantly buzzing every single time they cook. Tested the unit several times boiling water in a cup and after a while finally heard the noise but found the noise coming from the vibration between the right side cabinet and the microwave itself. The sheet metal off of the microwave cover was vibrating off of the right side cabinet. When holding the sheet metal back away from the cabinet, found the noise stop completely. Found that the microwave was installed directly against the cabinet but still had a space on the left-hand side for the other side of the cabinet. I did advise the customer that the issue is with the installation because they dont have a gap between the cabinet and the microwave and that all other noises and functions are working properly. The unit is working as designed. Call complete."
We serviced a
GE DISHWASHER
Model GSD1200G00WW
Near Copperas Cove, TX 76522
Tyler
Job Details: 02/24/2023
Arrived on site for dishwasher needing previously diagnosed switchs and latch. Upon arrival reconfirmed issue and installed all 3 parts. Reassembled and tested unit. Found no leaks and unit working as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near Georgetown, TX 78628
Lou
Job Details: 02/24/2023
"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found several scratches and dents on the RC doors and FC door and the right RC door cant open up very far due to the unit being up against the wall on the right side (photos). Customer advised the unit was the floor model at the box store. Using my jumper wire, I tested the ice maker from points T-H and it failed. I disassembled the FC section and removed and replaced the ice maker and tested. Unit is operating as designed. I recommended the customer get an extended warranty on the unit due to it being a display model. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, TX 78744
Matthew
Job Details: 02/24/2023
Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Was told by customer that the unit has been leaking and ruined floors. Customer just closed on the house. Found that installer did incomplete job. The leak was coming from supply line that hadnt been tightened. Also the unit was not anchored down and was missing tow kick screws. Unit not Installed improperly. Secured supply line for customer to stop the leak. Builder has already ripped out damaged flooring for replacement. Customer will advise builder of missing installation screws. No other leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Austin, TX 78747
Matthew
Job Details: 02/24/2023
Arrived onsite for door missing hinge on right side. Upon arrival inspected unit. Found hinge was not missing. Hinge retracted before being inserted into receiver. Removed door and corrected hinge. Placed securely and mounted door. Unit is functioning properly. Took pics. Did notice signs of floor damage from when unit was installed. Took pics. Job complete
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Austin, TX 78748
Kevin
Job Details: 02/24/2023
Arrived on site and inspected dryer and found it is running and heating normally but there is no airflow showing on airflow meter.Sent a short video to KB/service management. Recommended to customer vent to the exterior be cleaned/cleared by a service before dryer is used again. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78724
Matthew
Job Details: 02/24/2023
"Arrived onsite for refrigerator not dispensing ice. Upon arrival inspected unit. Auger motor was already replaced but was not energizing. Disassembled auger assembly and found no voltage to motor. Replaced control as requested. Unit was not functioning. Replaced auger harness on hand and still no voltage recorded to motor. Called tech line for assistance. Curt, SR#7735816958 ran test and verified 120 vac at control to motor but no voltage at motor. Suspected break in harness. . Office to reschedule ; ordrng 1 W11310391 (Motor) and 1 W11558182 (Control)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PFAA
Near Austin, TX 78739
Luis
Job Details: 02/24/2023
"Arrived on site for weak water flow,tested water dispenser weak water flow,removed filter to test dispenser found water spraying out of filter head with filter removed diagnosed a defective filter head. ordrng 1 242009602 (Filter head)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 02/24/2023
"Arrived on site to test unit for stuck filter. Also found light in FC not working. Removed filter and installed cap. Replaced filter, unit now working as designed. Ordering light modules per service pointer W11606409. Use S-Code S84638 to cover parts ; ordrng 4 W11632139 (Modules)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3NHAXVS01
Near Austin, TX 78701
Luis
Job Details: 02/24/2023
"Arrived on site. Powered unit on no lights powering on no voltage at housing,ui powered on compressor powered on condenser fan not running fan blade not spinning with ease no voltage to fan motor,found leak at water line. Diagnosed unit will need a new main control,water line and condenser fan motor ; ordrng 1 8212547RP (Water line) and 1 W10823803 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Lockhart, TX 78644
Joe Z
Job Details: 02/24/2023
"Arrived on site for not operating. Upon arrival inspected unit and is unplugged. Customer stated that as soon it is plugged in the breaker Tripps. Test unit and indeed tripped breaker. Gained access to control. Found that components powered by P3 connector is the issue. Found ice maker is causing the breaker to Tripp. Need to replace ice maker and icemaker harness. Ordering icemaker and harness. Office to reschedule. ordrng 1 W10884720 (Harness) and 1 WPW10300024 (Ice maker)"
We serviced a
WHIRLPOOL WASHER
Model wtw8500dc4
Near Austin, TX 78757
Vincent
Job Details: 02/24/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer leaking. Entered diagnostics and retrieved error codes F0E4 F3E2 F2E1. Ran a diagnostics cycle and found washer leaking from valves housing. Replaced part and tested unit is now operating as designed. No leaks where observed after repair. After repairs where done customer wanted to replace lid on washer,. Customer wants to proceed with lid replacement ordrng 1 W11102314 (Lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Austin, TX 78728
Vincent
Job Details: 02/24/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was ice building up on freezer and ice dispenser not working. Tested ice motor and found it bad. I found the drain system clogged up. I installed new motor and cleaned out ice and drain tube. I advised customer I would have to return to install shaft because the one they had on old motor was badly rusted and stuck.ordrng 1 W11509548 (Shaft)"
We serviced a
WHIRLPOOL COOKTOP
Model KICU569XSS00
Near Austin, TX 78737
Kevin
Job Details: 02/24/2023
"Arrived on site and inspected cooktop and found no power showing. Confirmed breaker is on. New modules will be needed to complete repair and are covered by five year of manufacturer warranty. ordrng 1 W10857233 (Module) and 1 W10885135 (Module) and 1 WPW10396615 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Austin, TX 78746
Luis
Job Details: 02/24/2023
"Arrived on site for a complete no cool. Unit running no cool no frost or ice build up on evaporator,ran diagnostics fans and thermistors passed,compressor powered on diagnosed a sealed system issue. Ordering an evaporator,compressor and uv drier ,sealed system covered by manufacture sealed system warranty. ordrng 1 W10507884 (Compressor) and 1 W11256565 (Evaporator) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Killeen, TX 76549
Tyler
Job Details: 02/24/2023
Arrived on site for refrigerator not dispensing ice. Upon arrival confirmed issue and found cause of failure was due to ice bucket teeth breaking from bucket and not mounting to the auger shaft correctly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Cedar Park, TX 78613
Maurice R
Job Details: 02/24/2023
Arrived on site for dishwasher not working. On inspection have F8E4 and F8E2. Found water in the overflow tray and unit will not run diagnostics mode. Clean the water up and ran unit in diagnostics mode. The drain pump is working but it is making a grinding noise. Took the drain pump off and called for the unit to drain and the pump was cutting off and on continuously. It stopped working for about 10 seconds and came back on. Reinstalled the pump and ran it through diagnostics mode again and it finished the cycle. The drain was making noise the whole time it was on. Ordering a drain pump. No water leaks detected during service.; ordrng 1 W11462456 (Drain pump) and 1 W11629914 (Control board)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Austin, TX 78725
Matthew
Job Details: 02/24/2023
Arrived onsite for washer not functioning. Upon arrival inspected unit. Found unit unplugged and standing water in tub. Powered unit and found drain pump failed internally. Will need to order and replace. Removed standing water. Office to reschedule ; ordrng 1 W10919003 (Drain pump)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near San Marcos, TX 78666
Leonardo
Job Details: 02/24/2023
Arrived on site to test unit for unit not turning on. Test unit and found black wire at terminal block melted. Advised customer to get a new power cord to install on return visit. Will need to order new main harness. Office to reschedule ; ordrng 1 W11531755 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78754
Kimo
Job Details: 02/24/2023
Arrive on site for a refrigerator with set in the rc boor. Upon arrival I found that the fc door was sent inside cx will need to contact whirlpool to have the correct door sent out; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Round Rock, TX 78681
Kimo
Job Details: 02/24/2023
"Arrived on site for a washer that would not drain and would not open. Upon arrival I tested the drain pump from the control through the harness and found that it was showing open, I then checked the drain pump itself and found that it tested within spec. Upon inspection of the harness I found that it was broken in multiple spots I attempted to repair it but the was not enough wire left over to make a proper splice. I am ordering the harness and return with the control, I installed the new latch because the old one got stuck and I had to force it open. Office to reschedule ; ordrng 1 W11590868 (HARNS-WIRE)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW2
Near Bee Cave, TX 78738
Scott
Job Details: 02/24/2023
"Arrived on site for washer making squealing noise . Also tub jumping around in spin . Found cold valve very loud . Tub is still bouncing and slight noise when spinning . Ordering stator ,rotor , tub, both valves . Also ordering 2 man and weigh 2-3 hrs and autho . No water leaks detected at time of service. Call to set return ; ordrng 1 2man and 1 Weigh2-3hrs and 1 W11378552 (Tub) and 1 W11316256 (Cold valve) and 1 W11316255 (Hot valve) and 1 AUTHO"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78626
Gerry C
Job Details: 02/24/2023
"WRV986FDEM01 Arrived to inspect interior light issue. The customer advised me the light issue actually occurs when the unit has lost power and continuously clicks. Cycling the power to the unit immediately remedies the issue and it occurs two to three times per month. I performed a full inspection of the unit and found none of the usual indicators of interior moisture within the unit, as is usually found when the reported problems occur. The three way valve solenoid has already been replaced, but the usual click associated with that issue, is different than the customer described sound, approximately a click every 3/4 of a second and is continuous until power interrupt. Thee were no signs of moisture within the cabinet at any accessible points and frosting was not an issue with either evaporator. I suspect one of the evaporator connectors may be getting wet, or an issue with the control section of the unit and the customer believes the issue has gotten significantly worse since recent power outages. Thermography of the power supply showed a slightly elevated DC regulator temperature as well. The drain pan has bowing and Technical Service Pointer #: W11092686 Rev. G applies. The right crispers right slide does not retract well either. No leaks observed during service. Tech GCO. ; ordrng 1 WPW10624574 (Power Supply) and 1 WPW10675033 (HV Control) and 1 W11387384 (UI) and 1 W11294519 (RH Crisper Slide) and 1 PartAutho (Part Autho) and 1 W11457241 (Evaporator Pan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Waco, TX 76711
Jonathan M
Job Details: 02/24/2023
"Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and work area. The customer advised that the unit does not dispense ice because it doesnt make ice in the refrigerator compartment. Ran the unit through diagnostics and found all tests passed except for the harvest and the icemaker error codes. Found an E2 indicating the motor had lost position. Found the icemaker completely dry. When I went through the harvest, I found that the motor would not turn. Ordering the icemaker in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11579560 (Icemaker)"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4236ADS2
Near Georgetown, TX 78633
Lou
Job Details: 02/24/2023
"Arrived on site to inspect venthood fan not working. Upon further inspection, the customer advised that while the fan is on it will turn off on its own and doesnt matter what speed its in. I turned the fan on and it came on without issue. I removed the harness cover and moved some wires and found the fan cutting out. I found the fan molex connector was damaged and was not making good connection. When I went to replace the fan assembly, I found the new part was damaged (blades broken) (photo). I was able to replace the fan and harness, but will need to order another assembly to replace the blades that are cracked. I am ordering the fan assembly and CNOTE-RETURNING TECH TO INSPECT and office to schedule return service; ordrng 2 WPW10395033 (Fan assembly)s and 1 CNOTE (RETURNING TECH TO INSPECT)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Georgetown, TX 78633
Lou
Job Details: 02/24/2023
"Arrived on site to insect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked for ice maker error codes in test 56. I found E2-motor lost position. I tested the ice maker in test 57 and it failed to harvest. Tested the motor in test 59 and again it failed to harvest. I researched the ice maker and found it out of stock with no ETA. I advised the customer that I am ordering the ice maker and hv control and the office will contact them to schedule return service once the part is received. No water leaks observed during service. Returning tech will need to replace the ice maker and hv control upon return service.; ordrng 1 W11579560 (Ice maker) and 1 W11224256 (Hv control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78701
Luis
Job Details: 02/24/2023
"Unable to reach customer,drove to location found no parking in area for over sized van due to construction at location,will need a small van to park near construction will also need hard hat,boots and vest per signs at location. ; saved tckt"
We serviced a
WHIRLPOOL OVEN
Model Wfg320m0ms0
Near Lockhart, TX 78644
Joe Z
Job Details: 02/24/2023
"Arrived on site for F2-E1 error code. Upon arrival ran diagnostics and got F2-E1 shorted key pad, and F6-E4 control failure. Per service manual. Power cycled unit. After several seconds. Error code returns. gained access to the control. Unplugged and reconnected All connectors from control to ensure secure connections. Restored power to unit. Ran diagnostics and clear codes. Test unit and error code once again appears. Need to replace control. Ordering control. Office to reschedule ; ordrng 1 W11620481 (Control)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Hutto, TX 78634
Cliff
Job Details: 02/24/2023
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in unit caused by control malfunction. Per service pointer control in unit is incorrect see pointer and sd pic. Reordering control and office to set return appointment. ; ordrng 1 W11546690 (Control)
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Spicewood, TX 78669
Scott
Job Details: 02/24/2023
"Arrived on site for dryer still not drying properly . Called tech line . Went over whats been replaced . Recommended replacing coils and sensor ,after going over tests. Sr 7735814901 . Ordering Coils and flame sensor No lint build up ,no gas leaks detected at time of service , ordrng 1 279834 (Coils) and 1 WP338906 (Flame sensor)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78745
Matthew
Job Details: 02/24/2023
Arrived onsite for washer not functioning and customer swing smoking. Upon arrival inspected unit. Found unit sitting idle. Ran diagnostics and found stored error code 9/2 and 7/1. Pulled unit and inspected. Did not find any signs of fire or burning. Only the heating element had been replaced previously. Ran test and found wash motor not functioning. Fill and drain seemed to be fine. Contacted safety team. Whirlpool gave concession. Ordering sump and motor assembly. Office to reschedule. ; ordrng 1 W11416363 (Sump and motor)
We serviced a
GE DISHWASHER
Model GDT655SSJ2SS
Near Round Rock, TX 78665
Cliff
Job Details: 02/24/2023
Arrived on site to diagnose a dishwasher that is not cycling properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and no leaks were found at time of service.
We serviced a
KITCHENAID WINE COOLER
Model KUBR204ESB00
Near Manor, TX 78653
Kimo
Job Details: 02/24/2023
Arrived on site to install previously diagnosed parts. Upon gaining access to the heating element I found that there was a hole burnt there the line and into the insulation. I stopped work and advised customer of my findings
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS3
Near San Marcos, TX 78666
Leonardo
Job Details: 02/24/2023
Arrived on site to test unit for burning smell. Test unit and found burned control board and harness and console.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Leonardo
Job Details: 02/24/2023
Arrived on site to test unit for unit not getting to temp. Test unit and found average temp at 335?. Calibrated oven to 15 job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Hutto, TX 78634
Cliff
Job Details: 02/24/2023
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PLHS267ZDB2
Near Round Rock, TX 78681
Kimo
Job Details: 02/24/2023
"Arrived onsite for a refrigerator that is leaking and at times it wouldnt dispense ice . Upon inspection I found that the unit was leaking from within the chassis. The units insulation was saturated with water in the area around the drain tube. This will cascade it to a myriad off issue eventually such as a developing in the insulation, and temperature control issues.
We serviced a
WHIRLPOOL DRYER
Model MEDB725BW0
Near Temple, TX 76502
David Z
Job Details: 02/24/2023
Arrived on site to install previously diagnosed control to resolve dryer not starting. Replaced control board due to stuck relay. Tested unit and verified all proper function. Repair completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killeen, TX 76543
Tyler
Job Details: 02/24/2023
Arrived on site for washer needing previously diagnosed control and drain pump. Upon arrival reconfirmed issue and installed both parts. Reassembled and tested unit. Found no leaks and unit working as designed. Also instructed owner to consider getting out to check on water pressure to 7nit. Pressure was low while on site and cutoff valves arent in good condition due to age. Call complete
We serviced a
GE REFRIGERATOR
Model PSE25KSHBHSS
Near Georgetown, TX 78626
Gerry C
Job Details: 02/24/2023
"Arrived to inspect no cool. The unit had difficulty starting the compressor and I monitored current. 12 amps declining to 10 before start device shutdown occurred and I removed and replaced the start device. The unit then resumed normal operation with a draw of .8 amps after several minutes and normal operating sound. No leaks observed during service.
We serviced a
GE WASHER
Model GFW850SSN0WW
Near Georgetown, TX 78626
Gerry C
Job Details: 02/24/2023
"GFW850SSN0WW Arrived to inspect noise. The valve was squealing loudly and I removed and replaced. The issue was resolved and thee were no leaks observed during service.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Georgetown, TX 78626
Gerry C
Job Details: 02/24/2023
"FFCD2413US2A Arrived to inspect dishwasher water issues. The unit filled, but when the circulation pump attempted to run, it would only hum. Tapping on the pump caused it to operate and showed the pump is in the early stages of failure and should be replaced. No leaks observed during service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Austin, TX 78717
Paul
Job Details: 02/24/2023
Arrived onsite for a wall oven to replace the previous diagnosed parts. I replaced the console and tested the oven. The oven is working as designed.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Austin, TX 78717
Paul
Job Details: 02/24/2023
Arrived onsite for a dryer making a high pitch squealing sound. Ms stated is doesnt do it all the time. I couldnt duplicate the issue but I inspected the rollers and found the idler rough. To install a rebuild kit. I replaced the rollers and tested the unit. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ0
Near Killeen, TX 76543
Tyler
Job Details: 02/22/2023
Arrived on site for range not heating in oven properly. Upon arrival confirmed issue and found bake element fried and burnt into multiple pieces I made repair. Found oven preheating and working as designed after testing. Call complete
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Leander, TX 78641
Lou
Job Details: 02/22/2023
"Arrived on site to inspect oven not heating. Upon further inspection, I found the unit had power and when tested on bake, the unit would not heat. I pulled the unit from the wall and tested the elements and both were good. I tested voltage to both elements and neither were getting voltage from the control. I tested the thermostat and found it open. I removed and replaced the thermostat and retested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Harker Heights, TX 76548
David Z
Job Details: 02/22/2023
"Arrived on site to diagnose range that had tripped breaker. Talked with customer who said unit tripped during preheat 1 time, and has not repeated since. Examined unit and tested 2 preheat cycles for bake and broil, no issues found. Advised the range is on a GFCI breaker, which is known to be problematic with new appliances. If issue repeats the builder should be consulted to change to an updated breaker. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Waco, TX 76706
Jonathan M
Job Details: 02/22/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the vent motor and tested the unit. Still had the same issue. Removed all of my loads off of the control trying to determine what part of the machine was causing the issue and found that no loads removed would get the unit to start any kind of cycle or drain. Replaced the user interface and tested the unit. I still have the same issue with the new user interface. I called Whirlpool Techline and spoke to Rob SR# 7735795276. He had me check voltage. Found voltage drop to 50 V at the control as soon as power was restored. He advised that the issue was with a floating neutral and that this was completely an electrical supply issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Waco, TX 76712
Jonathan M
Job Details: 02/22/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the dual water valve and tested the unit both for water dispensing an ice fill testing. Both worked as designed with no leaks present. Call complete.
We serviced a
GE RANGE
Model JGBP35WEA2WW
Near Georgetown, TX 78633
David Z
Job Details: 02/22/2023
"Arrived on site to diagnose range with gas smell when in use. On arrival checked for leaks and odors on both cooktop and oven. Found no LP odors anywhere on unit. Checked igniter and manifold and found no leaks present. Ran unit and found no abnormal flame sizes or qualities, all flames healthy with no indication of gas leak saturation. Tested burner and found all working properly. Advised customer of findings. No repair needed due to no verifiable leaks or improper operation.Repair completed."
We serviced a
KITCHENAID OVEN
Model KEBS109BSS00
Near Georgetown, TX 78633
David Z
Job Details: 02/22/2023
"Arrived on site to diagnose oven that had lost power during self clean. Removed panel and found thermal fuse was open and head overheated. Provided estimate for new thermal fuse, Replaced fuse and tested. Verified unit working properly, no error codes. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Lou
Job Details: 02/22/2023
"Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and it failed to dispense water. Customer advised they replaced he filter and purged the system and then went to get some water and it wouldnt dispense. By disconnecting the inlet water line from the filter head I tested the valve at the back of the unit and found it dispensing water. I removed and replaced the filter head and dual valve and retested and unit is operating as designed. I recommended the customer their filters directly from the manufacturer or one the local box stores that get their supply from the manufacturer and not from the internet. No water leaks observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Cedar Park, TX 78613
Paul
Job Details: 02/22/2023
"Arrived onsite for a no heat dryer. I found the thermal cutoff open causing the no heat. I found everything else working as designed. I installed the thermal cutoff kit, vacuumed the lint, and tested the dryer. I found the dryer cycling between 125-170 degrees on the high setting and working as designed. I tested the dryer vent and found it partially restricted which caused the issue. I advised the customer to not use the dryer until the vents have been cleaned. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78737
Kevin
Job Details: 02/22/2023
"Arrived on site and inspected dishwasher and found overfill tray is full of water. After clearing Found incoming water valve connection is leaking, Tightened water connection and started a wash cycle and it is no longer leaking. Sent video to KB/service management.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEE00
Near Cedar Park, TX 78613
Paul
Job Details: 02/22/2023
Arrived onsite for a refrigerator not making ice or dispensing water. I found no water getting past the filter housing. The customer had a new filter and housing. I changed the filter and the unit dispensed about a gallon of water and slowly stopped dispensing water.I replaced the housing and the unit started working as designed. I explained to the customer to monitor the icemaker to see if it will harvest. Call complete. /
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW3
Near Georgetown, TX 78628
Gerry C
Job Details: 02/22/2023
"Arrived to inspect no spin. The unit had F7E1 stored and the basket was difficult to rotate and made a grinding noise when turned by hand. Initial assessment was failed bearings, but inspection of the gear case area revealed the cam assy had failed. I removed and replaced the cam and re-calibrated the control. The unit operated as designed in manual and automatic modes. Drain safety strap attached. No leaks observed during service.
We serviced a
KENMORE FREEZER
Model 253.9266411
Near Georgetown, TX 78628
Gerry C
Job Details: 02/22/2023
"253.9266411 Arrived to over-temp alarm. I tested the temperature and it was -5?F. I found the compressor would immediately start up after interruption of power, and should have tripped the start device. The compressor drew .94 amps, but throughout the entire service call and near the low shutoff temperature, it ran continuously. The customer reported the compressor runs nearly constantly as well. The compressor has lost a significant amount of ability to move refrigerant and the only repair would be to replace the compressor and the customer did not want to invest in this unit due to age.
We serviced a
SAMSUNG WASHER
Model WF448AAP/XAA
Near Round Rock, TX 78665
Cliff
Job Details: 02/22/2023
Arrived on site to diagnose a washer that is not cycling properly. Found bad tub bearing in unit along with counter balance issues.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Pflugerville, TX 78660
Cliff
Job Details: 02/22/2023
Arrived on site to diagnose a dryer that is taking too long to dry. Tested unit and found clogged external venting preventing proper airflow through unit. Advised customer on findings and venting issue will need to be resolved prior to using unit.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Lou
Job Details: 02/22/2023
"Arrived on site to inspect range cooktop burners not igniting. Upon further inspection l I tested the burners and found none of the ignitors would arc. I pulled the unit out and tested the spark module and found it getting voltage but not providing voltage to the ignitors. I removed and replaced the spark module and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Leander, TX 78641
Lou
Job Details: 02/22/2023
"Arrived on site to inspect dryer damage and shaking during use. Upon further inspection, I found the top panel badly dented at the front of the panel and several scratches in the middle of the top panel (photos). The customer had some clothing inside the unit and I tested the unit with the clothing inside. I found the unit vibrating, but was normal considering the clothing moving around inside the drum and the u;it is operating as designed. I referred the customer to the manufacturer customer service for assistance in getting the top panel replaced.No lint observed during service, job completed."
We serviced a
LG WASHER
Model WM2455HG
Near Austin, TX 78756
Wesley
Job Details: 02/22/2023
Arrived onsite and found unit operating with failed drain pump. Completed repair and tested. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78702
Wesley
Job Details: 02/22/2023
Arrived onsite for clothes not coming clean and found failed actuator stuck in spin. Replaced actuator to repair. Unit is now operating as designed.
We serviced a
LG WASHER
Model WT5680HVA
Near Round Rock, TX 78681
Kimo
Job Details: 02/22/2023
Arrived onsite for a washer that is not draining. Upon arrival I put unit into diag mode and tested the drain pump and found that the pump was not operating properly. Upon further inspection I found no clogs in the hoses. I replace the pump and tested the unit and found unit operating as designed no leaks. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KUDU03STSS1
Near Jonestown, TX 78645
Maurice R
Job Details: 02/22/2023
Arrived on site for dishwasher not finishing cycle. Ran unit in diagnostics mode and found no issues. Called in talked to Susie and she said that the diagnostics did test the heating circuit. Gain access to the control board and found a burnt mark next to P9 which is one side of the heating element. The heating element ohmed out at 15 ohms specs 10 to 30 ohms. It was good. Replaced the control board and tested unit. Informed customer that the main harness is brittle and may need to be change out going forward. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Liberty Hill, TX 78642
Lou
Job Details: 02/22/2023
"Arrived on site to inspect refrigerator with broken ice maker. Upon further e, I found the ice maker arm hanging down and had come disconnected from the ice maker. I reattached the arm and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model JGS1450FS0
Near Austin, TX 78704
Wesley
Job Details: 02/22/2023
"Arrived onsite for occasional f8e0 error code and advised that the fan speed error usually indicated a failing speed sensor. And the issue is degenerative.. Completed repair and tested, unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78724
Matthew
Job Details: 02/22/2023
Arrived onsite for dishwasher not draining. Upon arrival inspected unit. Found customer had replaced disposal and the knockout plug was still intact. Removed plug and tested. Unit is functioning properly.
We serviced a
MAYTAG WASHER
Model MVWB300WQ2
Near Austin, TX 78745
Matthew
Job Details: 02/22/2023
Arrived onsite for washer shaking and off balance. Upon arrival inspected unit. Pushed down on tub and found suspension obviously failed. Tub would bounce up and down loosely. Replaced rods and tested. Unit is now functioning properly. Job complete .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78745
Matthew
Job Details: 02/22/2023
Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Came home and water was on the floor towards the right side of the unit. Since then customer has run unit about 3 times to duplicate and isolate issues. Has not had any issues since. Ran diagnostics and tested. I could not duplicate any issues either. Unit was functioning and no signs of leaking. Customer will monitor. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near San Marcos, TX 78666
Andrew
Job Details: 02/22/2023
Arrived on site to test unit for cooktop and oven not working. Found L2 burnt on power cord side caused by in proper installation as retention nuts were extremely loose causing arcing. Replaced power cord and terminal block. Cooktop now working properly. Heated oven to 350 with no issues.
We serviced a
JENN-AIR COOKTOP
Model JGCP436HM00
Near Seguin, TX 78155
Andrey
Job Details: 02/22/2023
"Arrived on site to test install previously diagnosed regulator and knob, installed regulator but the connection going into the regulator is the wrong size, contacted tech line per whirlpool contractor will need to fitting and complete installation SR#7735794579 contractor will get proper fitting and complete installation, advised customer that knob is cosmetic and no longer covered under warranty, advised customer to contact Jenn air to see if they can replace it for her replaced knob
We serviced a
GE REFRIGERATOR
Model GTS18HCMERWW
Near Austin, TX 78758
Vincent
Job Details: 02/22/2023
Arrived on site for to install parts previously diagnosed. Installed new fan blade and motor. Tested and its now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL7ATRRKS01
Near Austin, TX 78746
Luis
Job Details: 02/22/2023
Arrived on site for no cool. Powered unit on compressor powered on no frost forming on inlet of evaporator found heat exchanger line heavily corroded diagnosed a leak in the system parts unavailable due to age
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Belton, TX 76513
Jonathan M
Job Details: 02/22/2023
"Arrived on site for a washing machine that has an issue with the lid lock and controls. Inspected unit and work area. I got some advised the unit just makes a clicking sound and will not actually turn the unit on. Did confirm the customers complaint and attempted to run the unit into diagnostics. Found the unit would not go into diagnostics. Disassemble the unit and Checked resistance on the drain pump. Found 1.9 ohms of resistance indicating a short. Checked resistance through the latch and found the latch was also out of range. Advise the customer they would need a new latch, drain pump, and control for repair. The customer advised that he did not want to pay for that much on a washer that was just out of warranty. He is going to contact whirlpool to see if he can get further assistance or he will just buy himself a new washer. Call complete."
We serviced a
GE OVEN
Model PT900SR1SS
Near Austin, TX 78759
Vincent
Job Details: 02/22/2023
"Arrived on site for oven, inspected unit and work area. Customers complaint was after freeze and power outage oven. Would not respond to any commands. I powered unit off and back on and then unit stared to work as designed.
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW
Near Austin, TX 78750
Vincent
Job Details: 02/22/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not drying. Tested thermostats and passed. Tested the flame sensor and igniter and where out of range. Replaced both and retested unit is now operating as designed. Job completed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Copperas Cove, TX 76522
Tyler
Job Details: 02/22/2023
Arrived on site for refrigerator making odd grinding noise randomly. Upon arrival confirmed issue and sound complaint coming from dampener motor when activated. I installed WPW10594330 dampener control.Call complete
We serviced a
WHIRLPOOL WASHER
Model Mvwx655dw1
Near Killeen, TX 76542
Tyler
Job Details: 02/22/2023
"Arrived on site for washer not starting correctly and making clicking noises. Upon arrival confirmed issue and found f5E2,e3 & F8e3 in diagnostics. Upon further testing I found control would intermittently shut down the green diagnostics led on control even though a stable 120(correctly polarized) outlet never tripped or lost power. Found lidlock working within manufacturing specs. Also found unit randomly turn8ng itself on random cycles.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78726
Paul
Job Details: 02/22/2023
Arrived onsite for a refrigerator making a loud noise after the filter was replaced. I found the customers new filter causing the housing to hammer when water was dispensed. I replaced the filter and the unit is dispensing properly. Call complete.
We serviced a
GE WASHER
Model GTUP240EM6WW
Near Austin, TX 78737
Kevin
Job Details: 02/22/2023
"Arrived on site and Washer/dryer combo is in a tiny house, there is extremely limited space, see pictures. inspected washer and found it is leaking from in between tub and drive system. Took video and sent it to KB/service management. Wash it would need a complete rebuild and cost for the time and two technicians because of location would not make it cost-effective
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Harker Heights, TX 76548
David Z
Job Details: 02/22/2023
"Arrived on site to diagnose dishwasher with no door tension. Examined door and found almost no resistance when opening and closing. Examined hinges and found right side spring bar had become disconnected from the hinge. I was able to reseat the spring and bar and tested unit. Found it was opening and closing properly. If issue repeats the RIGHT SIDE hinge needs to be replaced. Unit now working properly, repair completed."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Harker Heights, TX 76548
David Z
Job Details: 02/22/2023
"Arrived on site to diagnose washer that is making a screeching sound when in use. Tested unit and found that during fill the unit is screeching from the cold side. Disassembled valve and cleared out debris and retested. Found noise gone, normal operating sounds present. If sound returns valve needs to be replaced completely. Unit under 2 year rent a center warranty. Repair completed."
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ2
Near Georgetown, TX 78633
David Z
Job Details: 02/22/2023
"Arrived on site to diagnose range with oven that is not heating. Ran unit and found gas triggers, but unit is not sparking at all. Traced failure to ignition board. Replaced and ran again. Found unit sparking and lighting properly. Repair completed."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Round Rock, TX 78665
Paul
Job Details: 02/22/2023
"Arrived onsite for a washer to replace the previous diagnosed parts. I ran the service cycle and found that when the unit would agitate it would make a popping noise from the wash plate area. I checked the gear case, slider, and clutch finding them all good and no signs of oil. I found the feet screwed all the way in the chassis not giving good enough clearance from the floor to the rotor. I lowered the feet all the way out and leveled the washer. When I had the slider and clutch removed I could not spin the center shaft of the wash plate without the outer shaft trying to move. I removed the agitator and wash plate and found a coin wedged between the wash plate and basket causing the issue and the noise. I removed the coin and reassembled the machine. I tested the washer again in service diagnostics and it completed the cycle and worked as designed with all test passing. There were no water leaks present at the time of service. Call complete."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Austin, TX 78732
Paul
Job Details: 02/22/2023
Arrived onsite for a dryer with the felt loose on the drum. I found the rear drum seal torn. I replaced the seal and tested the dryer. All is working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Austin, TX 78739
Kevin
Job Details: 02/22/2023
"Arrived on site and inspected refrigerator and found icemaker is broken. Took one picture. At minimum a new icemaker would be needed to complete repair, job complete"