Service History 203

Near Hutto, TX 78634
Jimmy J.
Job Details: 03/09/2021
DRYER WHIRLPOOL WED49STBW1 dryer not turning in the inside with a burning smell and vent black in the inside. Ran dryer and could hear motor attempting to turn, but wouldnt. Tested voltage and the wall and got 240. Tested voltage at the terminal block and got proper voltage. Tested windings at motor and motor failed. Removed motor and fan wheel. Installed new motor and fan wheel. Dryer spins as designed. Job completed."
Near Round Rock, TX 78665
Kayman
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived onsite to install previously diagnosed parts. I found the IM harness did not match the new one so I re wired and rebuilt the Ice maker. I install and tested he unit. I was able to fill the IM with water. I advised the customer to monitor ice production and let us know if it still does not produce ice after 24 hours. Job complete
Near Jonestown, TX 78645
Lou
Job Details: 03/09/2021
WASHER WHIRLPOOL WTW5005KW0 "Arrived on site to inspect washer not agitating. Upon further inspection, I placed the unit in diagnostics showing error code F7E6. Cleared the code and continued with testing. When unit got to agitate, the entire basket moved. Tilted the unit back and found that the actuator/shifter was not hooked to the cam/splutch assembly. Connected the actuator to the cam and retested and unit is operating as designed. Made recommendations for use & care. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 03/09/2021
WASHER MAYTAG MHW5630HC1 "Arrived on site to inspect washer for shaking while In use, upon inspection found the unit working well and having no issues, customer provided dampers which I installed. Complete"
Near Marble Falls, TX 78654
Cliff
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replace element for dishwasher. Replaced part and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Near Austin, TX 78731
David
Job Details: 03/09/2021
REFRIGERATOR GE GFE26JSMAFSS "Arrived on site to diagnose leak coming from back of refrigerator. Pulled unit out and saw visible hole / split in the lead tube. Replaced lead tube. Retested unit with new tube installed. Verified water is working as designed via dispenser. No water leaks found. Call complete,p."
Near Manor, TX 78653
Andy
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for refrigerator not cooling properly. Tested and inspected unit and found failed compressor trying to run and shutting off. Found when compressor is trying to run pulls 14.3 amps.No water leaks present at time of service.; ordrng 1 Seenote (Office to contact)
Near Cedar Park, TX 78613
Justin
Job Details: 03/09/2021
OVEN WHIRLPOOL rbd305prs00 Arrived on site for a wall oven UI not functioning. Upon arrival UI was lit and showed no error codes. I tested each button individually and they all responded. I put timer on and let it count down and it worked. I preheated both the lower and upper oven and both preheated perfectly. During preheat I could here the fans turn on. I found the lights working as designed. Customer stated real issue was he could not adjust the time on the unit. I was able to adjust the time to the correct time. No mechanical failures at time of service.
Near Austin, TX 78731
David
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose dishwasher that was not heating. Ran codes and found code F7E1 for no heat. Checked resistance of element and found element open at the control. Ordering new heating element and control. ; ordrng 1 W11305308 (Control) and 1 W10518394 (Heating Element)
Near Lago Vista, TX 78645
Lou
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics showing error codes F7E1. Cleared the code and continued with testing. Unit operated as designed and is heating properly. I found the rinse aid door on the dispenser had fallen off and melted. Removed and replaced the dispenser and retested. Unit is operating as designed. I made recommendations for use & care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
Near Austin, TX 78737
Brandon
Job Details: 03/09/2021
MICROWAVE GE ZSC1202NSS01 "Arrived on site for customer complaint of unit not heating, found failed magnetron, after replacing magnetron, unit tested good."
Near Austin, TX 78701
Wesley
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL KRFF507HPS01 Arrived onsite and replaced the fridge door. Unit is now operating as designed. Advised customer on repair.
Near San Marcos, TX 78666
Noah D
Job Details: 03/09/2021
DRYER WHIRLPOOL LER3624JQ0 "Arrived on site to inspect dryer for not drying clothes Quickly, upon inspection found the dryer vent crushed causing issues. Unkinked tube and tested. No problems found. Complete"
Near Round Rock, TX 78681
Kayman
Job Details: 03/09/2021
DISHWASHER MAYTAG MDB4949SHZ1 Arrived onsite for dishwasher with no power. Upon inspection I found the latch strike was bent inward and not connecting to the latch. I was able to bend it back into place but it looked as though affected the integrity of the strike. I installed a van stock strike (WPW10544004) and tested the unit in diagnostics. The unit is working as designed at this time and no leaks were detected during ice of service. Job complete.
Near Round Rock, TX 78665
Kayman
Job Details: 03/09/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite to install previously diagnosed parts. I installed the ice maker adapter and main control. I tested the unit and it is working as designed at this time. I advised the cust wine to monitor ice production for the next 24 hours. No leaks detected during time of service. Job complete.
Near Austin, TX 78704
Wesley
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL MDB8989SHZ0 Arrived onsite for leak from front left corner. Made adjustment to unit leveling and seal to repair. Advised customer on vinegar wash to mitigate risk of sudsing leak.
Near Austin, TX 78738
Robert
Job Details: 03/09/2021
DISHWASHER KITCHENAID KDTE204DSS1 Arrived on job for complaints of not shutting off. Found leak from seal on sump.
Near Bastrop, TX 78602
Andy
Job Details: 03/09/2021
WASHER MAYTAG MVWC416FW0 Arrived on site for washer not completing cycles. Tested and inspected unit and found unit getting out of balance. Releveled unit and recalibrated. Tested unit and all operations are normal..; ordrng 1 Seenote (Run CC)
Near Austin, TX 78737
Luis
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Arrived on site for cooling complaint. Unit unplugged at time of visit,powered unit on compressor powered on frost forming on evaporator,evaporator fan motor not running good voltage reading 120vac diagnosed a defective fan motor,replaced evaporator fan,fan powered on."
Near Georgetown, TX 78633
Jonathan
Job Details: 03/09/2021
WASHER WHIRLPOOL MHW8000AW0 "Arrived on site for washer intermittently leaking. Inspected unit and work area. Performed diagnostics mode and ran test cycle and observed for possible water leaks. Disassembled front of unit and looked for other traces of water, none found. All water traces are from vent tube. All tested good, no water leaks detected during service."
Near Austin, TX 78750
David
Job Details: 03/09/2021
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to diagnose microwave with lower light out. On arrival removed bulb and found broken filament in bulb. Replaced lightbulb and retested. Unit is now working as designed with proper light. Call complete.
Near Austin, TX 78732
David
Job Details: 03/09/2021
REFRIGERATOR GE ZISB480DXA Arrived on site to install lower quick cool diffuser door. Replaced lower door and replaced foam seal around the doors. Retested unit by changing temps on the control panel and found both doors working as designed. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 03/09/2021
DRYER MAYTAG MEDX655DW0 "Arrived on site to inspect dryer no operation. Upon further inspection, I tested the components at the back of the unit and found the thermal fuse bad. Removed and replaced the fuse and retested and unit is operating as designed. No lint observed during service, job completed."
Near Del Valle, TX 78617
Jacob
Job Details: 03/09/2021
RANGE WHIRLPOOL WFC150M0JB0 Arrived onsite for both big burners not staying consistently hot. Tested unit. The burners did get hot. Let customer know that the unit is designed with specific safety features to keep the burners from staying consistently hot. Went a head and replaced switches for both the big burners. Tested unit. Unit working as designed. No issues at this time. Job complete
Near Lakeway, TX 78734
Brandon
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL KBFN502ESS02 "Arrived on site for customer complaint of lights not on in freezer and top of fresh food section, found failed module above ice maker, I replaced module, unit tested good. ; used 1 W10908166 (Module) from stock"
Near Manor, TX 78653
Andy
Job Details: 03/09/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for refrigerator beeping, not showing door to be closed and damaged gasket on right RC door. Tested and inspected unit and found failed pantry control, harness and right RC gasket. Ordering needed parts. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 WPW10769076 (Pantry control) and 1 W11170612 (Harness) and 1 W10873946 (Gasket) and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed)"
Near Austin, TX 78753
Scott
Job Details: 03/09/2021
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site ,replaced gearcase ,slider clutch ,control and water valve . Ran calibration. Unit is in garage,no water hooked up. Job complete."
Near Cedar Park, TX 78613
David S
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site for sealed system repair. I pulled a vacuum on the system and found no leaks. I charged the system and tested pressures. I found both the low and high side pulling into a vacuum. I removed the valve stems and found the dryer slowly leaking refrigerant. I removed the dryer and found it restricted. I cleaned the system out with nitrogen and found clear compressor oil coming out. I cleared all the oil out and replaced the dryer. I pulled a vacuum and put a measured charge into the system. I found the pressure ps building appropriately. I let the unit run for 20 minuets while I monitored pressure. I found pressures good and the evaporator with a full frost pattern. The unit is now working as designed. Job complete.
Near Austin, TX 78731
Chase
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site. Installed new dishwasher panel and nameplate. Job complete
Near Austin, TX 78731
Chase
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site. Installed new dishwasher panel and nameplate. Job complete
Near Austin, TX 78729
Wesley
Job Details: 03/09/2021
DRYER KENMORE 110.6513241 Arrived onsite and repaired unit cutoff. But all is heating as designed while onsite.
Near Lago Vista, TX 78645
Lou
Job Details: 03/09/2021
WASHER MAYTAG MVWB880BW0 "Arrived on site to install previously diagnosed and ordered part. Due the recirculating pump leaking water, I removed and replaced the pump and tested. Unit is operating as designed with no further leaks. No leaks observed at the end of service, job completed.
Near Lago Vista, TX 78645
Lou
Job Details: 03/09/2021
DRYER WHIRLPOOL MEDB880BW0 "Arrived on site to install previously diagnosed and ordered part. Due to the element failure, I removed and replaced the element and tested. Unit is operating as designed. Cleaned the lint from the unit. Job completed.
Near Round Rock, TX 78681
Kayman
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL MDB4949SHZ1 Arrived onsite for dishwasher leaking from the pump. Upon inspection I found the motor isolated was broken or detected from the sump causing the motor to rest crooked on the ground and leak. I was not able to re secure the isolator. I will need to order the motor assembly and return for the repair. Ordering sump (WPW10591570) office to R/S due to part availability. ; ordrng 1 WPW10591570 (Sump n motor)
Near Kyle, TX 78640
Brandon
Job Details: 03/09/2021
WASHER WHIRLPOOL MVWC465HW2 "Arrived on site for customer complaint of loud noise, found gearcase failed, I replaced gearcase and splutch, unit tested good."
Near Austin, TX 78704
Wesley
Job Details: 03/09/2021
COOKTOP WHIRLPOOL JGD3430GS00 Arrived onsite with Ji for crooked manifold. Diagnosed crooked manifold as accurate and obvious. Fan switch mount off of alignment by nearly a quarter inch to the left. Upon further inspection found mounting system installed properly so fan switch cannot be aligned better. Installed new manifold after observing that the original was aligned well into itself. Warned customer that new manifold would likely not align with top. New manifold is off axis amounting to a quarter inch disparity called techline and spoke to Leon. No further repair recommendation. #7730189281
Near Austin, TX 78725
Matthew
Job Details: 03/09/2021
MICROWAVE WHIRLPOOL WMH31017AW1 Arrived onsite for microwave light bulb broken in socket. Removed broken piece in housing. Customer had replacement bulb. Unit is functioning properly. Job complete
Near Austin, TX 78704
Wesley
Job Details: 03/09/2021
WASHER WHIRLPOOL WFW3090JW0 "Arrived onsite and found unit with control failure symptoms, however not accessible due to maintenance concerns. Rescheduling to replace control. ; ordrng 1 W11334214 (Control)"
Near Austin, TX 78744
Kevin
Job Details: 03/09/2021
WASHER WHIRLPOOL NTW4516SW "Arrived on site and found washer is not installed. Assisted customer in connecting washer to power and water. Used diagnostic cycle and found lid latch is not working. After replacing lid latch washer is operating as intended however it is missing the ground peg on the plug. Washer will not be staying at this address, recommended that customer considering requesting a new plug once it is at hey permanent location, job complete"
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/09/2021
REFRIGERATOR FRIGIDAIRE FFHS2611LBLA Arrived on site to install previously diagnosed part. Tested dampener again through diagnostics and still getting the same response. Installed new dampener and tested in diagnostics and new dampener did not hesitate to open and close. When dampener opened the display showed 0. When the dampener closed it showed _. New dampener operating as designed. Customer knows to allow 24 hours before placing items back inside the fridge.
Near Pflugerville, TX 78660
Kayman
Job Details: 03/09/2021
RANGE WHIRLPOOL WFE525S0JB0 Arrived onsite for range that isnt heating consistently on the cooktop. Upon inspection I found the L1 wire at the terminal block was damaged and barely hanging on. The damage traveled to the terminal block. I repaired the wire and replaced the term block with truck stock Term-block (WPW102452597. I tested the units functions and it is working as designed at this time. Job complete.
Near Leander, TX 78641
Justin
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL MFI2570FEZ08 Arrived on site for IM not working. I jumped the IM and found valve initiating it water no dispensing. I found fill valve frozen over and cleared the fill tube. I then tested the unit and it was now working as designed. Call complete.
Near Bertram, TX 78605
Cliff
Job Details: 03/09/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose a washer that is shaking during spin. Found no failures to unit at this time. Advised homeowner on best loading procedures and cycles to use for best results. No leaks were found at time of service.
Near West Lake Hills, TX 78746
Leonardo
Job Details: 03/09/2021
OVEN WHIRLPOOL KEBS279BSS00 "Arrived on site to test unit for ui error. Found bad ui, replaced Ui test unit and unit test good job complete"
Near Austin, TX 78757
Luis
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL KSC24C8EYY02 "Arrived on site for no cool. Removed fresh food evaporator cover,found heat exchanger lines heavily corroded,ran diagnostics step 4 during fresh food cool down sprayed heat exchanger lines with soap solution and bubbles formed,called tech support per tech
Near The Hills, TX 78738
Robert
Job Details: 03/09/2021
DRYER MAYTAG MEDB950YW0 Arrived on job for complaints of noise . Found the idler damage.
Near Austin, TX 78745
Leonardo
Job Details: 03/09/2021
RANGE WHIRLPOOL WFC310S0ES0 Arrived on site to test unit for large burner not controlling heat. Test unit and found bad switches. Replaced switches test unit and unit test good job complete.
Near Austin, TX 78725
Matthew
Job Details: 03/09/2021
WASHER MAYTAG MVWC565FW1 "Arrived onsite for washer not filling appropriately. Upon arrival put unit in diagnostics, No stored error codes. Ran auto test and passed. Tested individual valve and passed Calibrated unit , tested valves again, and ran normal load. Also allowed customer to load a full load of laundry and unit filled. Unit is functioning properly. The only complaint was for water level. Instructed customer on load size, weight of clothes and cycle selections. Job complete"
Near Austin, TX 78749
Kevin
Job Details: 03/09/2021
WASHER WHIRLPOOL WTW57ESVW1 "Arrived on site and inspected washer and found incoming cold water pressure is very weak, hot water pressure is fine. Recommended replacing valve assembly. I have to replacing water pressure is now good
Near Austin, TX 78717
David
Job Details: 03/09/2021
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site to follow up on report of dishwasher not cleaning dishes and not filling with water. On arrival ran through diag cycle and found water flow low. Removed inlet valve and rinsed off the debris on the valve and reinstalled. Ran unit and it sounds like it is pumping and verified the spray arms are moving. Advised customer to run a couple of dish washing cycles and follow up if stuff is still not coming out cleaner. We will need to replace the sump and motor of this is the case.
Near Georgetown, TX 78628
Tommy
Job Details: 03/09/2021
ICE MACHINE KITCHENAID KUIS18NNTW1 "Arrived onsite for ice maker not cooling. Upon arrival found unit fans and water operating as designed, found unit compressor on and receiving proper amps, unit is a no cool and will require a sealed system ordering compressor and evap. Office to reschedule. .; ordrng 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evap)"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/09/2021
MICROWAVE WHIRLPOOL WMH31017AB3 "Arrived on site for Visibly Failed, Broken or Missing Parts - Over-the-Range Microwave - PRE-ID Door Glass. Found microwave door with large crack in the bottom section of the fascia. Removed microwave door and installed new microwave door. Door opens and closes as designed. No further repairs needed.
Near Austin, TX 78745
Kevin
Job Details: 03/09/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and inspected washer and found it is not installed. it is unplugged, not connected to water and doesnt have a drain/standpipe of any kind. Customer connected it to cold water only and provided a garden hose for testing. Washer didnt have any saved error codes and completed all functions in diagnostics. Found customer has non he powder and he pods on hand and recommended they get rid of powder. Explained correct loading and usage, no fault found with washer, job complete"
Near Austin, TX 78758
Scott
Job Details: 03/09/2021
WASHER MAYTAG MVWC565FW2 Arrived on site for washer not finishing cycle . Found poor water flow . Removed supply hoses . Found cold water line full of debris. Flushed hose and cleaned valve screen . Water is now flowing properly. No water leaks detected at time of service. Job complete
Near Austin, TX 78738
Luis
Job Details: 03/09/2021
REFRIGERATOR KITCHENAID KSCS25INSS01 Arrived on site for ice issues. Found icemaker over filling housing replaced icemaker. Tech damaged flipper door to emitter housing ordering new flipper door. ; ordrng 1 WP2198633 (Flipper)
Near Austin, TX 78725
Matthew
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDF320PADW2 "Arrived onsite for dishwasher not washing dishes. Upon arrival put unit in diagnostics. Found 7/1 error code. During diagnostics wash motor never energized. Unit did fill, drain and heating element did turn on. Unit will need pump and motor replaced (W10837026).
Near Bee Cave, TX 78738
Brandon
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for customer complaint of noise issue, found ice build up on fresh food section evaporator, found failed thermistor, evap cover cracked, and support needed. Ordering harness with motor and thermistor, support, and evap cover. ; ordrng 1 WPW10501260 (Evaporator cover)"
Near Austin, TX 78735
Luis
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for door issues. Replaced freezer door,remolded door seal checked door operation good,checked door seal good.
Near Austin, TX 78738
Robert
Job Details: 03/09/2021
DISHWASHER KITCHENAID KDTE404DSS0 Arrived on job to replace fitting from previous visit. After replacement test operation.
Near New Braunfels, TX 78130
Noah D
Job Details: 03/09/2021
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site to inspect oven for not heating, upon inspection found the black wire was burnt, replaced head of wires and tested, no problems found. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 03/09/2021
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not sounding off when done and issues during operation, upon inspection found the console having issues, replaced console and took pictures of bumps , customer had used self clean a couple times, will be a cosmetic issue. No issues with console. Complete"
Near West Lake Hills, TX 78746
Kevin
Job Details: 03/09/2021
REFRIGERATOR KITCHENAID KBSD612ESS01 "Arrived on site and found ceiling light in freezer has failed, right hand bottom had failed on previous visit. After replacing it all lights in refrigerator interior are working properly. Took 1 picture, job complete"
Near Austin, TX 78732
Brandon
Job Details: 03/09/2021
REFRIGERATOR KITCHENAID KSSC48QVS02 "Arrived on site for customer complaint of unit not cooling, found compressor running, no frost pattern on evaporator, found control board issue as well as sealed system leak. Ordering compressor, evaporator, main control, inverter, filter drier and valve. ; ordrng 1 WPW10205102 (Evaporator) and 1 W10841139 (Compressor) and 1 876765 (Tube kit) and 1 WPW10143759 (Drier) and 1 W10913906 (Access valve) and 1 CNOTE (SS tech/2 hour job/office to reschedule) and 1 W10629033 (Inverter)"
Near Round Rock, TX 78665
Kayman
Job Details: 03/09/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for wall oven to install parts. I found a stored error code of F6E4 in the console. I went ahead and replaced the main control and console. I tested the K3 relay px3 pin 2 to K10A px1 - pin 1. I found 240Vac being supplied to the elements for preheat during temp cycles. I found the oven heating as designed. I re installed the unit and advised the customer to get the unit connected to WiFi to prevent further issues with the software. I advised they use the oven on a normal setting to ensure it is working properly. I also found the cabinet where the oven is housed is missing the bottom which could cause heat to be stored in places it is not supposed to be. This could cause heating issues. Otherwise the unit is working as designed. Job compete.
Near Austin, TX 78749
Luis
Job Details: 03/09/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for cooling complaint. Per customer fresh food evaporator incased in ice customer is defrosting unit,found tabs on cover broken,drain pan excessively warped,per service pointer ordering cover,drip pan and harness assembly. ; ordrng 1 W11457241 (Drip pan) and 1 WPW10501260 (Cover)"
Near Austin, TX 78704
Jacob
Job Details: 03/09/2021
DRYER MAYTAG MEDX655DW1 Arrived onsite for unit getting hot and unit not drying when on sensor dry. Tested unit. Found that unit was a little erratic hen in sensor dry. Replaced timer. Tested unit. Unit tested good. Also let customer know that clothes Needs to be of a medium or slightly larger size for sensor bar to continue drying the clothes. No issues at this time. Job complete
Near Austin, TX 78750
David
Job Details: 03/09/2021
WASHER WHIRLPOOL WTW6600SW2 "Arrived on site to diagnose washer that was not running and had a broken latch. Checked error codes and found 2 error codes present for Door latch. Latch broken and not allowing unit to lock and start. Replaced latch and retested. Unit is locking and running through cycles. Call complete."
Near Austin, TX 78731
David
Job Details: 03/09/2021
MICROWAVE WHIRLPOOL WMH31017HS4 Talked with leasing office on arrival. Unit is not a microwave and is a range with a bad control panel / display. Contacted office to follow up with customer on proper unit.
Near McGregor, TX 76657
Jonathan
Job Details: 03/09/2021
OVEN WHIRLPOOL KODE500ESS Arrived on site for an oven that is not cooking at the right temperature is. Inspected unit and work area. Tested unit and found the upper oven achieving the right temperature but the lower oven off 30°. Replaced oven sensor and tested again. Unit is now within range and is working as designed. Call complete.
Near Leander, TX 78641
Justin
Job Details: 03/09/2021
MICROWAVE WHIRLPOOL WMH31017HB Arrived on site for MW not turning on. I tested voltage at wall with multimeter and found no voltage. I advised office that they will need to reach out to an electrician to solve issue. Call complete.
Near Austin, TX 78753
Matthew
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRT108FZDM07 "Arrived onsite to replace damaged refrigerator door. Replaced door but unit will need the Door handle, hole plugs and drawer accessories order. ; ordrng 1 W10806512 (handle) and 4 W10830982 (plug-hndle)s and 1 WP2188234 (door-shelf) and 1 WP2218113 (door-comp)"
Near Elgin, TX 78621
Andy
Job Details: 03/09/2021
DRYER KENMORE 796.8158341 Arrived on site for dryer not operating. Tested and inspected unit and found failed belt. Ordering needed part. Also ordering motor and pulley in case needed. Office to schedule return trip.; ordrng 1 4561EL3002A (Pulley) and 1 4400EL2001F (Belt) and 1 4681EL1008A (Motor) and 1 Seenote (Office to schedule)
Near Round Rock, TX 78665
Kayman
Job Details: 03/09/2021
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite to install previously diagnosed parts. I installed the front burner heads. I found the LF burner would not ignite if you turn the knob too fast. It will only light if you turn it very slow. I reported the issue through tech lines documentation portal. The unit is otherwise working as designed at this time. No gas leaks detected during time of service. Job complete.
Near Austin, TX 78741
Kevin
Job Details: 03/09/2021
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site and inspected range and found incoming power is correct, bake element test good and royal Element test good. Fuse test good. Set oven to bake and there is no voltage going to element. Also set oven to broil and there is still no voltage to Broil Element. A new control board will be needed to correct the issue; ordrng 1 W11122560 (Control)"
Near Copperas Cove, TX 76522
Al
Job Details: 03/09/2021
DRYER WHIRLPOOL WED8900BC0 Arrived on site to install previously ordered parts.Removed and replaced the grill and transferred the sensors to the new grill.Reassembled and tested operation and unit tested as designed to customers satisfaction.Job complete
Near Leander, TX 78641
Justin
Job Details: 03/09/2021
REFRIGERATOR FRIGIDAIRE FFTR1814QW I arrived on site for a refrigerator losing cool in the freezer. Upon arrival customer stated the temp would be fine and at others they seemed to high in the FC. She stated it would sometimes go up to 12°F. Upon further inspection I found the customer using a stand up mercury based thermometer. I advised customer on how if you ever drop these they can go bad. I checked temps in the RC and found them at 39°F after door was opened for brief amount of time by customer. I then checked temps in FC after customer having door open for some time and found it at 9°F. The customers thermometer was a few degrees higher than temps I checked with my thermocouple. I gained access to the evap and found evap fan working as designed. No ice build up and baffle clear. The thermostat ohmd out good as well. I found unit working as designed. The customer stated they had started checking temps after multiple blackouts during ice storm. I advised customer the temp getting h
Near Austin, TX 78744
Leonardo
Job Details: 03/09/2021
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to test unit for damaged door. Replaced door test unit and unit test good job complete.
Near Gatesville, TX 76528
Jonathan
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL MDB9959SKZ Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the drain pump and tested unit. Unit is now working as designed. Call complete.
Near Gatesville, TX 76528
Jonathan
Job Details: 03/09/2021
WASHER WHIRLPOOL MVWC565FW2 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced lower harness in actuator and tested unit. The unit did the same thing. I called Techline and spoke to TJ SR# 7730070975. He advised the issue is with the main control. He advised that they’ve come up with the new software on the newer main controls to eliminate this issue. He did advise that if you control did not work, they would have to put this unit in for product review and potentially replace the unit. Ordering main control in office will need to contact customer about reschedule date to an out of stock and PSP item.; ordrng 1 W11399433 (CONTROL )"
Near Copperas Cove, TX 76522
Al
Job Details: 03/09/2021
WASHER WHIRLPOOL WFW9640XW00 Arrived on site and verified the valve issues from a streem call.Confirmed the complaint and removed and replaced the valve.Reassembled and unit tested as designed without any leaks.Customer satisfied Job complete
Near Georgetown, TX 78626
Tommy
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for unit ice maker not working. Upon arrival found unit valve was good but unit ice maker fill tube was frozen over and lightly damaged. Office to reschedule upon receiving fill tube and to come back with ice maker and fill tube.
Near Leander, TX 78645
Lou
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the UI failure, I removed and replaced the UI and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near , TX 78132
Andrew
Job Details: 03/09/2021
MICROWAVE KITCHENAID KMBP100EBS03 "Arrived on site to replace inverter from previous diagnosis. Replaced inverter and magnetron is now receiving proper voltage. Magnetron is not heating. Replaced magnetron, tested unit, unit works good. Job complete."
Near Manor, TX 78653
Andy
Job Details: 03/09/2021
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for washer making noise in spin. Found service pointer W11520474 applys, will need to order control that has been flashed with new software. Service pointer does not have this part number. Ordering office research. Also will need gearcase and gearcase parts in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 Seenote (Office to schedule) and 1 Seenote (Parts research)"
Near Jarrell, TX 76537
Jonathan
Job Details: 03/09/2021
DRYER MAYTAG MEDB855DC4 "Arrived on site for dryer nozzle had came off for steam function. Inspected unit and work area. Gained access to hose assembly and installed new nozzle assembly. Assembled unit and tested operation. All tested good, no water leaks detected during service."
Near Canyon Lake, TX 78133
Andrew
Job Details: 03/09/2021
WASHER MAYTAG MVWC565FW2
Near Austin, TX 78758
Scott
Job Details: 03/09/2021
WASHER MAYTAG MVWC300XW0 "Arrived on site for wet load after cycle . Ran diagnostics 0-5 , 7-5 error codes. Found suspension was weak. Also actuator was struggling to switch to spin . Replaced suspension and actuator . Ran calibration and wash test. All checked normal. Job complete ."
Near Little River-Academy, TX 76554
Tyler
Job Details: 03/09/2021
WASHER WHIRLPOOL WFW9050XW02 Arrived on site for washer not working correctly. Found F8e1 error indicating long no fill error. Upon further inspection of diagnostics I found the pressure switch broken and not working correctly. I was able to reassembled and tested unit and I was able to verify that it is fully functioning as designed and cycling through each cycle as intended with no leaks before during or after repair call complete
Near Austin, TX 78739
Leonardo
Job Details: 03/09/2021
OVEN JENN-AIR W30400P Arrived on site to replace control board and found control board to be display board. Will order relay board office to reschedule. ; ordrng 1 71002595 (Relay board)
Near Belton, TX 76513
Tyler
Job Details: 03/09/2021
DISHWASHER KITCHENAID KDFE204EBL1 Arrived on site for dishwasher not turning off and continuously run. Upon arrival ran diagnostics but found no error codes indicating a hardware or software failure. I was able to confirm the main control was not sending that wash was completing the cycles. I spoke with DW and was able to install main control. Retested and found unit cyclin* as designed and shutting off and the end of each cycle. Call complete
Near New Braunfels, TX 78132
Noah D
Job Details: 03/09/2021
RANGE WHIRLPOOL KFGG504KP50 "Arrived on site to inspect range for a gas leak smell, upon inspection found no smell upon checking burner. Customer had stated they turned off gas and I found all gas spouts open. Customer did not lose pressure in tank, the flame issue was due to the cover being off center. Instructed customer on proper use. Complete"
Near Austin, TX 78737
Leonardo
Job Details: 03/09/2021
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from motor. Replaced sump and motor test unit and unit test good no leaks present at this time job complete
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/09/2021
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for Oven Cavity Bottom DAMAGED/USED IT FOR THE FIRST TIME YESTERDAY/EMITS A STRONG GAS ORDER. No apparent gas odor upon entering the home. Found oven bottom bent and sitting sideways in oven. Removed oven bottom and installed new oven bottom. Placed oven in diagnostics and no error codes came on, like the oven bake and broil igniters or burner tube. All range burners ignited as designed. No further repairs needed. Job completed."
Near Copperas Cove, TX 76522
Al
Job Details: 03/09/2021
DISHWASHER KITCHENAID KUDP01FLBL3 Arrived on site and inspected dishwasher issues from a recent STREEM call.R&R the UI and panel.Reassembled and unit didnt work.Found the unit will need the control 8564542Ordering the main control.Needs more work ; ordrng 1 8564542 (CONTROL BOARD)
Near Temple, TX 76504
Tyler
Job Details: 03/09/2021
WASHER MAYTAG MVWX655DW1 Arrived on site for washer not spinning close all the way. Upon arrival I ran diagnostics but this time found no error codes or any indications of software or hardware failure I then ran through every single test of one through 14 in the test diagnostics manual cycles and found that unit was filling agitating and draining and spinning as designed in the hot and cold valve did not show any signs of slow fills the unit spun the clothes that all the way and the unit drain very quickly after calling whirlpool techline (Austin sr# 7730190786) but they suggested at this time that because we cannot find any immediate failures for the issue that they have no recommendations on how to proceed and that unit is functioning as designed but after reaching our in-house reps I was able to narrow down to the Turman that the support rods are now starting to get weak and this is possibly due to the amount of wear and tear head on previous repairs and that when you push the tub d
Near Killeen, TX 76543
Al
Job Details: 03/09/2021
WASHER AMANA NTW4516FW3
Near Oglesby, TX 76561
Jonathan
Job Details: 03/09/2021
WASHER KENMORE 11024422300 "Arrived on site for a washing machine that’s making a loud sound and is not spinning or draining. Inspected unit and work area.Removed front cover and found the lid switch bypassed from prior service leaving the customer with a safety issue. Spoke to SW and was advised to replace a coupler on the unit. Replaced the Cupler and was advised that due to the safety concern, we could not proceed with any further repair. Office will need to contact AHS regarding zero fair as the harness would need to be replaced. . Office will need further authorization if repair is made and to contact the customer once a determination is made. ; saved tckt"
Near Temple, TX 76502
Tyler
Job Details: 03/09/2021
REFRIGERATOR FRIGIDAIRE LFHB2751TF3 "Arrived on site for refrigerator making an odd noise, when dispensing ice upon arrival I found icemaker was not harvesting fully in diagnostics and it appeared that the valve was starting add more water then called for during allotted foil times for both dispenser and ice maker and was causing icemaker to now crack down tray. Will need to return with new ice maker and pressure regulator kit. ; ordrng 1 243297613 (Icemaker) and 1 Unknown (Pressure regulator + adapter kit)"
Near Copperas Cove, TX 76522
Al
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL ED2FHAXSQ03 Arrived on site to install previously ordered part Replaced the control and unit powered on.Customer advised to wait approximately 24/48 hours for the unit to reach optimal temperatures.
Near Belton, TX 76513
Tyler
Job Details: 03/09/2021
DISHWASHER MAYTAG MDB8959SFZ4 I was on site for dishwasher rack that broke off the mounts according to the customers upon arrival. Upon further inspection I found out the reason the racks have fallen off was due to the sliding rails being damaged due to rust that oddly enough to not have been there but somehow the metal rails he got rusted out to the point that they had just fallen off completely but I could not find any other signs of wear and tear or any evidence of the customers and cause this how these rails got rest of the way they did is a mystery.I was able to install the new rails and reassuring test leave dishwasher fully to make sure everything is functioning as designed and that there were no leaks before during or after repairs since I had to move the machine. Call complete