Near West, TX 76691
Jonathan
Job Details: 12/29/2020
WASHER ROPER RTW4516FW2 Arrived onsite for a Asher that won’t drain or spin out clothes. Inspected unit and work area. Customer advised that her washer did that through two cycles but has worked properly every since. She said she just wanted to make sure everything was working properly. Ran unit through diagnostics and found no stored error codes.Ran unit through an auto test and unit worked as designed. Ran unit through a high speed spin and heavy agitation. Unit worked as designed. Went over user care guide and unit is working as designed. Call complete.
Near Belton, TX 76513
Tyler
Job Details: 12/29/2020
RANGE JENN-AIR JES1750FS1 Arrived on site to install previously diagnosed UI panel. I was able to install and repair the light panel on test and verify that the F2E1 error code is no longer present and the unit is ready for use. Upon completion customer pointed out and questioned if it would be possible to replace the glass top on the range cooktop portion of the unit due to some cracks that appear to be occurring underneath the glass and also pointed out that the chassis frame on the left side of the rain seems to be coming loose. Tech requesting that in-house tech line review photos taken to see if any further repairs are needed or if there’s an easier solution; ordrng 1 UNKNOWN (IN HOUSE RESEARCH )
Near Jarrell, TX 76537
James
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KSRG25FKSS04 Arrived on site and installed new fill tube. Cycled ice maker to test operation. Unit tests good. Job complete
Near Killeen, TX 76543
Al
Job Details: 12/29/2020
OVEN ROPER FEP310BL1 Arrived to inspect bake element not working.Confirmed the complaint and removed and replaced it.Added additional connection to the bake element due to the one on the right being burned.Unit now works properly.Customer satisfied.Job completed NO VISIBLE MS#
Near Killeen, TX 76542
Al
Job Details: 12/29/2020
WASHER FRIGIDAIRE FAFW3577KB1 Arrived to install previously ordered parts.Failed to reorder the door latch needed to complete the repair.Ordering the door latch to complete the repair.Will use UI on return service.; ordrng 1 131763256 (DOOR LATCH SWITCH ASSEMBLY )
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to install previously diagnosed part. Removed fridge valve and replaced with new fridge valve. Used glass to purge air out of tubes. Water dispensing as designed. No further repairs needed. No leaks detected. Job completed.
Near Killeen, TX 76549
Al
Job Details: 12/29/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on a 2 man to install previously ordered parts.Removed and replaced all needed parts.TG tested the unit and unit tested as designed without any issues.Job completed Customer satisfied.
Near Waco, TX 76705
Jonathan
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for a dishwasher that has a broken upper rack. Inspected unit and work area. Customer advised that her upper rack stops had broken causing the racks to fall out whenever they were being polled but that the right side front roller had been detached from the rack itself. Replaced adjusters and stops and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78723
Scott
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site , replaced icemaker . Ran harvest test all checked normal and fill looked good . No water leaks detected at time of service. Job complete."
Near Killeen, TX 76543
Al
Job Details: 12/29/2020
DRYER WHIRLPOOL WED5500XW0 "Arrived to install previously ordered parts.Removed and replaced the motor, belt switch, door switch, wheel and control.Unit now works properly to customers satisfaction.Job completed."
Near Austin, TX 78752
Jacob
Job Details: 12/29/2020
DRYER MAYTAG MEDX655DW1 "Arrived onsite for unit not heating. Tested unit. Unit would not turn on but had power. Checked voltage, got 240v. Upon further inspection, found that the thermal fuse was bad. Replaced thermal fuse. Tested unit. Unit tested good. Customer said about having to dry clothes 3 or 4 times.
Near Waco, TX 76706
Jonathan
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived onsite for a refrigerator that has Lila out in the refrigerator and freezer sections. Inspected unit and work area. Customer advised that their freezer light went out first before the refrigerator lights. Confirmed customer complaint. Replaced module and tested unit. Unit is now working as designed. Call complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 12/29/2020
RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site to inspect oven for not starting, upon inspection found the wires burnt, repaired burnt wires and replaced terminal blocks, no problems found. All heat returned. Job complete"
Near Gatesville, TX 76528
Jonathan
Job Details: 12/29/2020
MICROWAVE KITCHENAID KMHC319ESS5 Arrived on site for a microwave that’s not heating. Inspected unit and work area. Tested unit and confirmed customers complaint. Placed unit and service diagnostics and found no stored error codes. Checked on microwave relay and found the magnetron not kicking on.
Near Marble Falls, TX 78654
Cliff
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site to diagnose a refrigerator that is not cooling. Found failed start relay on compressor. Replaced relay and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78757
Scott
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived on ,replaced sump and motor . Ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete ."
Near Austin, TX 78704
Leonardo
Job Details: 12/29/2020
OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for unit not getting to temp. Test unit and found bad sensor. Replaced sensor test unit and unit test good job complete.
Near Austin, TX 78703
Luis
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KSSC42QVS02 "Arrived on site for not dispensing ice. Loud noise from auger motor,shaft not rotating,removed auger motor found housing on motor split diagnosed a failed auger motor,replaced auger motor,cleared shaft enclosure tested ice dispenser unit working as designed.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/29/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site to inspect microwave for not heating correctly, upon inspection found the mag cap and diode pulling too many amps 12 amps. Replaced all parts and tested. Heat returned. Complete"
Near Georgetown, TX 78633
James
Job Details: 12/29/2020
OVEN WHIRLPOOL WFG550S0HZ "Arrived on site and tested operation. Found oven door hard to open. Found right hinge visibly failed. Installed new hinge and found hinges are bound up due to left hinge also being damaged. Unit will need both hinges replaced together to,correct issue. ; ordrng 1 WPW10299224 (hinge-door)"
Near Austin, TX 78702
Matthew
Job Details: 12/29/2020
MICROWAVE WHIRLPOOL WMH31017HB3 "Arrived onsite to replace previously diagnosed parts. Replaced control. Tested unit and unit is functioning properly. Job complete"
Near Killeen, TX 76542
Tyler
Job Details: 12/29/2020
DRYER WHIRLPOOL WED8500DC4 Arrived on site for dryer not turning on according to the customer. Upon arrival I could not find any error codes showing that indicated any kind of hardware or software failure. Upon further inspection found that Ui was receiving the proper DC voltage from the main control but whenever the UI was activated the main control was not registering user input. Oh then replace the main control and recess of the unit and verified that each time the unit was activated it would turn on and run and turn off as design if the issue does come back we will need to return with a new UI panel. Call complete
Near Austin, TX 78745
Leonardo
Job Details: 12/29/2020
DISHWASHER GE GDT695SMJ0ES Arrived on site to test unit for not draining. Test unit and found bad drain motor. Replaced drain motor. Test unit unit draining no leaks present at this time job complete
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site to replace parts from previous diagnosis. Replaced control board, UI, evap cover, FF control and shimmed evap drip pan. Tested unit, unit works good. Job complete."
Near Austin, TX 78757
Wesley
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite and replaced drawer and deli control. Unit is now operating as designed. Advised customer on repair. All checks good.
Near New Braunfels, TX 78132
Andrew
Job Details: 12/29/2020
RANGE JENN-AIR JDRP548WP03 Arrived on site to reassemble 30” door wife took apart. Found missing screws and worn out mounting points on retainer and door liner. Office to reschedule.; ordrng 5 WP3196557 (screw)s and 1 WP4449259 (glass-door) and 1 WP4457132 (RETAINER) and 1 WP9759413 (liner-door) and 6 WPW10292297 (screw)s
Near Harker Heights, TX 76548
Tyler
Job Details: 12/29/2020
OVEN WHIRLPOOL KDRP407HSS4 Arrived on site for range with broken glass in door. Upon arriving found inner glass within door was shattered due to age. Upon customer approval I repair glass in door and retested unit. Door now functioning as designed call complete
Near Bastrop, TX 78602
Andy
Job Details: 12/29/2020
REFRIGERATOR FRIGIDAIRE FFFU16F2VV Arrived on site for refrigerator door and gasket issues tested and inspected unit and found damaged door not sealing properly. Also ordering gasket in case door does not come with one. Office to schedule return trip. Will also need adhesive to seal around liner. Ordering parts research for adhesive.; ordrng 1 5304522725 (GASKET ) and 1 5304522726 (DOOR) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH/adhesive)
Near Austin, TX 78738
Brandon
Job Details: 12/29/2020
RANGE GE ZDP486LDP7SS "Arrived on site for customer complaint of unit exploding underneath cooktop. Couldnt detect gas leak, instructed customer to call gas company. Found front left burner was the source of the issue, and RR burner not staying on. Ordering tubes and valve. ; ordrng 1 WB13K10030 (Griddle ignitor) and 1 WB28K10518 (Tube) and 1 WB28K10522 (Tube) and 1 WB13T10065 (Electrode) and 1 Cnote (2 hour 2 tech)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site for customer complaint of unit not cooling properly, found sealed system issues, I replaced compressor, coupler, and filter drier, instructed customer to monitor temperatures and call us if there is any issues."
Near Kyle, TX 78640
Leonardo
Job Details: 12/29/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to replaced board. Replaced board test unit and unit heating but giving error code for fan blower to slow. Ordering blowers and control and console office to reschedule. ; ordrng 2 W11248652 (BLOWER )s and 1 W11261167 (CONTROL POWER SUPPLY) and 1 W11261169 (CONTROL BOARD ) and 1 W11297709 (CONSOLE)
Near Round Rock, TX 78664
Cliff
Job Details: 12/29/2020
COOKTOP KITCHENAID KCES550HBL00 "Spoke with homeowner, and he informed me right front burner does not indicate power on when the switch is turned on but others do operate. Ordering right front infinite switch and wiring harness to correct the issue. Office to set return appointment due to part availability.; ordrng 1 W11110552 (harns-wire) and 1 W11259362 (switch-inf RF)"
Near Leander, TX 78641
Kayman
Job Details: 12/23/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for wall oven that won’t preheat. Upon inspection I found 5 stored error codes for loss of communication between the main control and UI. I accessed the main control and tested voltage at the bake relay during bake. 240Vac is needed for the oven to operate but I found no voltage coming to the bake or broil relay when trying to bake. I accessed and tested the TOD and resistance for the bake element. Both tested good. I advised that the power supply within the wall would have to be inspected by a licensed electrician due to the absent voltage. Job complete.
Near Austin, TX 78717
Justin
Job Details: 12/23/2020
RANGE KITCHENAID KSGG700ESS0 Arrived on site for range with face of door lose. Upon further inspection found that the outer door panel inner mounting bracket was bent not allowing it to be screwed into inner door panel. Adjusted bracket and reinstalled screw and now unit is no longer lose. Showed manager Mario of correction. Call complete.
Near Round Rock, TX 78665
Wesley
Job Details: 12/23/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite and replaced control and tightened the interlocks. Unit is now operating without tripping however the turntable is still turning when the door is open. Returning with interlock switches to repair. ; saved tckt
Near Austin, TX 78753
Chase
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site. Removed existing refrigerator and installed new. Picture of new unit model tag attached. Checked for damages and leaks. All checks good. Flooring under unit is uneven, leveled doors best possible. Job complete"
Near Cedar Creek, TX 78612
Chase
Job Details: 12/23/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site, removed old washercwhich was in the garage. Job complete"
Near Austin, TX 78741
Richard
Job Details: 12/23/2020
OVEN WHIRLPOOL WMH31017HS2 Arrived onsite for the microwave light not working. During testing found that the light does not come on. Changed out bulb and it did not resolve issue. Checked voltage going to bulb socket and got nothing will need to replace the control . Ordering parts and office to schedule ; ordrng 1 W10892389 (Control board)
Near Austin, TX 78748
Chase
Job Details: 12/23/2020
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site and removed old washer from 2nd floor and uninstalled from pedestal. Installed new washer to pedestal on second story. Connected, ranvtest cycle and checked for leaks. Job complete"
Near Killeen, TX 76549
Al
Job Details: 12/23/2020
RANGE WHIRLPOOL ACR4303MFB4 "Arrived to inspect oven not heating. Confirmed the complaint and checked voltage at the terminal block and readings were:L1/L2= 249L1/N = 249L2/N = 1Issues are with the outlet, not the unit.I respectfully left the unit unplugged from the wall to prevent and further issues.Spoke to the property landlord about the electrical issues.Job completed Unit was under manufacture warranty"
Near Austin, TX 78732
Brandon
Job Details: 12/23/2020
OVEN GE JGBS19DEN3BB "Arrived on site for customer complaint of unit not baking, found broken ignitor
Near Georgetown, TX 78626
Tommy
Job Details: 12/23/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived onsite for dishwasher not filling with water. Upon arrival found that unit wiring harness was damaged and valve was likely not receiving full voltage. Ordering wiring harness and fill valve in case. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11084863 (WIRING HARNESS ) and 1 W11434044 (FILL VALVE )
Near New Braunfels, TX 78130
Andrew
Job Details: 12/23/2020
WASHER MAYTAG MVWC465HW2 Arrived on site to test unit for not getting water. Last time out unit was not hooked up to water but verified valve was receiving proper voltage. This time out unit was hooked up to cold water only. Cold water was hooked up to hot valve and was set to cold wash causing no water. Advised customer needed hot water hooked up to unit to operate properly and line be hooked up to cold valve. No hot water is ran to unit. Spoke with tech line and they agreed unit needs to be hooked up to hot water.—SR#7729580964
Near Georgetown, TX 78628
Tommy
Job Details: 12/23/2020
OVEN WHIRLPOOL WOS92EC0AS03 Arrived onsite for for F1E1 error code. According to error code. Unit would need a new control and console.
Near Temple, TX 76501
Tyler
Job Details: 12/23/2020
DRYER WHIRLPOOL NED4655EW1 Arrived on site for dryer that customer stated had a vent hose on the back that was shrinking. Upon arrival I inspected the vent hose that was attached to the dryer and found no signs of damage or any evidence of shrinking. The vent hose is made of the hard aluminum metal that keeps its shape and form whatever it is push back against the wall and does not bend or mesh together I did explain to the customer that the venting is indeed working as designed and that there is nothing we can do replacement wise that would resolve any sort of shrinking issue but
Near Temple, TX 76502
James
Job Details: 12/23/2020
DRYER MAYTAG MEDC215EW1 Arrived on site and tested operation. Found unit not starting. Tested voltage and found L1 connection loose at terminal due to stripped screw. Replaced screw and nut on terminal block and tested operation. Unit tests good. Job complete
Near Temple, TX 76502
James
Job Details: 12/23/2020
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site and inspected unit for damage. Found hinge has failed causing glass on lid to separate from plastic trim. Unit will need new lid, hinges and hinge pins as well. Also ordering new hinge screws if they were damaged when hinge failed. Office to schedule return services due to part availability. ; ordrng 1 W11130236 (lid) and 4 W11404293 (SCREW)s"
Near Austin, TX 78730
Kevin
Job Details: 12/23/2020
OVEN KITCHENAID KEBK101SSS04 "Arrived on site and replaced broil element diagnosed on previous visit, after replacement confirmed oven is operating properly by running a bake cycle.
Near Georgetown, TX 78633
David
Job Details: 12/23/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose range that was throwing an error during cooking. Customer says unit will heat up and shorting into cycle the control will blink out and throw an error. Checked diagnostic mode and found F1E0 which is a board failure. Ordering new control to resolve. Office to schedule when we get part. ; ordrng 1 W11258611 (cntrl-elec)
Near Mustang Ridge, TX 78610
Richard
Job Details: 12/23/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for the microwave arching during use. During inspection found that the waive guide cover was burnt. Called tech line and did a video chat with them. They took pictures and we found that the waive guide was damaged as well.
Near Austin, TX 78759
Wesley
Job Details: 12/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite and found flooded deli drawer possibly causing other system failures. Lighting in unit is completely dead, however cooling properly at this time. Ordering deli drawer and control to repair. ; ordrng 1 W10815669 (dor-fip ss) and 1 WPW10769076 (cntrl-elec)"
Near Seguin, TX 78155
Noah D
Job Details: 12/23/2020
WASHER MAYTAG MVWB835DW0 "Arrived on site to inspect washer, upon inspection found the washer not starting, front panel had power but no options to start. Tested control and found no issue; ordrng 1 W10861510 (CONSOLE )"
Near New Braunfels, TX 78132
Andrew
Job Details: 12/23/2020
OVEN WHIRLPOOL KODE500ESS05
Near Austin, TX 78735
Kevin
Job Details: 12/23/2020
WASHER WHIRLPOOL GHW9100LW1 "Arrived on site and inspected washer and found control panel will turn on but it will not begin a cycle. Attempted to enter diagnostics and this is also unresponsive. Control board may also be contributing to issue
Near Fort Hood, TX 76544
Al
Job Details: 12/23/2020
DISHWASHER WHIRLPOOL WDF520PADW7 Arrived to inspect dishwasher with no power.Confirmed the complaint and found the white wires in the junction box were burned inside the wiring nut.I spliced the wire and replaced the cap.Unit now works properly.Job completed
Near New Braunfels, TX 78132
Andrew
Job Details: 12/23/2020
DISHWASHER GE GDT655SSJ0SS "Arrived on site to test unit for not responding. UI was not receiving power. Replaced control, now power was supplied to UI but UI not responding. Replaced UI but still not responding. Like to replace wire harness. ; ordrng 1 WD21X21664 (dishwasher door harn)"
Near Belton, TX 76513
Tyler
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator needing a previously diagnosed ice dispenser separator assembly. Upon arrival I disassembled and installed a new separator needed and then was able to reassemble and test the unit to verify that it is no longer allowing air to get up inside of the iceberg. Call complete
Near Austin, TX 78735
Kevin
Job Details: 12/23/2020
WASHER WHIRLPOOL WFW6620HW0
Near Georgetown, TX 78626
Tommy
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite for refrigerator making clicking. Upon arrival found unit had a sticker by rear vent that would pop making a clicking noise. Removed sticker and tested. Unit is now running as designed. Job Completed.
Near Georgetown, TX 78628
David
Job Details: 12/23/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site to examine cooktop damaged from delivery. Found cooktop scraped up and in need of replacement. Replaced with new cooktop. All is working as designed. Call complete.
Near Austin, TX 78717
Justin
Job Details: 12/23/2020
COOKTOP KITCHENAID KGCU462VSS02 "Arrived on site for cooktop that was not level. The builder was there and had let me know they already found solution to level unit, but questioned on if the grates seemed unleveled still. Advised builder the cooktop grates on unit appeared level, although feet on grates were a little worn down.
Near New Braunfels, TX 78130
Noah D
Job Details: 12/23/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrrived on site to inspect oven combo for burning in the microwave, upon inspection found the cover burnt. Replaced cover and spoke with techline Sr # 7729573513, ordering console for intermittent issue. Office to reschedule ; ordrng 1 W11105016 (CONSOLE )"
Near Austin, TX 78617
Jacob
Job Details: 12/23/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived onsite for unit not powering on. Checked voltage p. Voltage was good at 120. No issues at this time. Job complete"
Near Georgetown, TX 78628
Lou
Job Details: 12/23/2020
COOKTOP GE PGP976SET5SS "Arrived on site to inspect cooktop front burner not working. Upon further inspection, I found the front left burner valve hard to turn and the ignitor not coming on when turning the valve. I disassembled the unit and found where liquid had gotten down into the valve causing it to seize up and the ignitor harness switch on the valve was broken. I tested the front left burner but turning the valve on and turning another valve on and getting them to ignite and the left burner ignited and came on. I am ordering the front left burner valve, switch harness and CNOTE-LSO PER CUSTOMER REQUEST. Off ice to schedule return service due to part availability. No gas leaks detected during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WB18X25926 (harness wire switch) and 1 WB19T10085 (valve gas)"
Near Round Rock, TX 78664
David S
Job Details: 12/23/2020
RANGE WHIRLPOOL WOD51EC0HS01 Arrived on site for oven not shutting off when called for. I inspected the unit and work area. I found the unit connected to WiFi and the customer whirlpool app. I found fault code f6e4 UI to control statues error. I am ordering both controls and the console to repair the unit. The office will reschedule when we have an eta on the parts.; ordrng 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec) and 1 W11297709 (console)
Near Georgetown, TX 78626
Tommy
Job Details: 12/23/2020
DRYER WHIRLPOOL WGD6620HW Arrived onsite for for dryer along loud noise. Upon arrival found noise was intermittent coming from wheels and belt ordering dryer repair kit. Office to reschedule based on part availability.; ordrng 1 4392067 (DRYER REPAIR KIT ) and 1 CNOTE (OFFICE TO RESCHEDULE )
Near Austin, TX 78745
Kevin
Job Details: 12/23/2020
WASHER MAYTAG MVWC565FW2
Near Austin, TX 78717
Justin
Job Details: 12/23/2020
VENTHOOD KITCHENAID KVWB406DSS1 "Arrived on site for vent hood that was not venting properly. Found that the button was stuck on third suction button and adjusted. Tested unit and found suction working properly after.
Near Georgetown, TX 78628
Lou
Job Details: 12/23/2020
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived on site to inspect dishwasher not getting water. Upon further inspection, the customer advised that the unit was leaking water from underneath and then it stopped getting water. I removed the toeplate and found where water had leaked from the diverter housing (photos). Placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. Advanced through testing and the dispenser, drain pump and element all operated as designed. No water leaks observed during service, job completed. If repair is requested, the sump/motor assembly will be needed and the main harness will need to be ordered jus in case."
Near Lakeway, TX 78734
Brandon
Job Details: 12/23/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for customer complaint of really loud noise, found failed gearcase, I replaced gearcase and cam, unit tested good."
Near Leander, TX 78641
Kayman
Job Details: 12/23/2020
WASHER MAYTAG MHW5500FW1 Arrived onsite to install previously diagnosed parts. I received the wrong valve re ordering Valve (W10599356) ; ordrng 1 W10599356 (water inlet valve)
Near Austin, TX 78705
Jacob
Job Details: 12/23/2020
OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite to replace right hinge. Replaced hinge. Tested unit. Unit test good. No issues at this time. Job complete
Near Burnet, TX 78611
Cliff
Job Details: 12/23/2020
WASHER MAYTAG MVW7230HW0 Arrived on site to diagnose a washer that is not responding to user input. Found failure with control panel. Replaced panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/23/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to inspect oven for not heating correctly, upon inspection found the oven Control and sensor malfunctioning, replaced both and checked for issues. No issues found. Complete"
Near Austin, TX 78717
Wesley
Job Details: 12/23/2020
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived onsite and was advised unit would not start cycle during control glitch until unit had been reset for 2 days. Mechanical issues ruled out during testing. Ordering control and vent fan to repair. Office to reschedule. ; ordrng 1 W11410066 (CONTROL) and 1 W11416460 (VENT)
Near Manor, TX 78653
Andy
Job Details: 12/23/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to install previously diagnosed burner head and cap. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78730
Luis
Job Details: 12/23/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for cooling complaint in fresh food. No ice build up on evaporator,ran thermistor test evap thermistor reading 35 and cover thermistor reading 39 fresh food temps above 40° ran fan test passed good air flow through vents. Ordering side panel and main control; ordrng 1 W11450890 (Hv control) and 1 W11330486 (Panel ui)"
Near Round Rock, TX 78664
Andy
Job Details: 12/23/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to install previously diagnosed dispenser and inlet valves. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78626
David S
Job Details: 12/23/2020
RANGE WHIRLPOOL WFE525S0HV1 "Arrived on site for display not working properly. I Inspected the unit and work area. I found the thermal fuse blown. I replaced the thermal fuse. The unit is working as designed. Job complete."
Near The Hills, TX 78738
Luis
Job Details: 12/23/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived on site for cooling complaint and no water. Tested dispenser no water valve not getting power,ran diagnostics thermistors all passed,fan motor powered on. Ordering main control; ordrng 1 W11450890 (Hv control) and 1 W11330486 (Panel ui) and 1 W11442053 (Dispenser ui)"
Near Austin, TX 78754
Matthew
Job Details: 12/23/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived onsite for microwave vent light not functioning. Upon inspection found control was not sending proper voltage. Replaced control, tested unit and unit is functioning properly. Notified customer that replacement bulbs are 40 watt for future reference. Job complete"
Near Georgetown, TX 78633
Tommy
Job Details: 12/23/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for for previously diagnosed parts. Upon arrival replaced sump and tested. Found unit operating as designed no signs of leaks during service. Job Completed.
Near Austin, TX 78748
Leonardo
Job Details: 12/23/2020
DISHWASHER WHIRLPOOL WDT720PADM0 Arrived on site to test unit for not washing. Test unit and found bad wash motor.
Near Austin, TX 78748
Luis
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced defective door handle on right side fresh food door checked door operation good
Near Austin, TX 78704
Leonardo
Job Details: 12/23/2020
DISHWASHER KITCHENAID KDTE104DSS0 Arrived on site to replace sump and motor. Replaced sump test unit and unit test good job complete no leaks present at this time.
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/23/2020
OVEN KITCHENAID KEBS107SSS04 Arrived on site to replace thermal fuse for oven. Replaced part and tested unit. Found all is working properly at this time.
Near Elgin, TX 78621
Andy
Job Details: 12/23/2020
RANGE WHIRLPOOL WFC150M0JB0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78734
Brandon
Job Details: 12/23/2020
DOWNDRAFT JENN-AIR JVD0303GS0 "Arrived on site for customer complaint of unit not powering on, found downdraft is connected to griddle, also found 2x4 support screwed into cabinets and wall under unit. Need 2 techs to uninstall 2 appliances and 2 hours. Bringing back harnesses and control. ; ordrng 1 Cnote (Office to reschedule) and 1 Cnote (2 techs/2 hour job)"
Near Austin, TX 78735
Leonardo
Job Details: 12/23/2020
MICROWAVE WHIRLPOOL WMHA9019HZ3 Arrived on site to test unit for unit turning on and off. Removed control board and found loose connections. Secured connections test unit and unit test good job complete
Near Austin, TX 78704
Richard
Job Details: 12/23/2020
WASHER WHIRLPOOL WFW5620HW0
Near New Braunfels, TX 78132
Andrew
Job Details: 12/23/2020
DISHWASHER KITCHENAID KDTE104EBS3 "Arrived on site to test unit for not washing. Found error code f7e1(no heat). Cleared error code and found diverter motor stuck in lower spray arm position and would not move to upper in diagnostics. Replaced sump and motor, tested unit, unit works good. No leaks detected at time of service. Job complete."
Near Austin, TX 78704
Jacob
Job Details: 12/23/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite to replace dispenser drawer. Replaced dispenser drawer. Could not test unit. Unit was in the shop. No water connection available for the unit. No issues at this time. Job complete
Near Austin, TX 78730
Kevin
Job Details: 12/23/2020
OVEN KITCHENAID KEBS107SSS04 "Arrived on site and set oven to preheat end it reached temperature in the expected amount of time, Oven is operating as intended. Customer is experiencing specific items like a baking sheet of bacon cooking unevenly on each side. Also found racks are slightly unlevel, moved them around but this did not change anything.
Near Seguin, TX 78155
Noah D
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrrived on site to inspect fridge for broken door hinge, upon inspection found the weld in the hinge broke, replaced full hinge and tested. All functions returned. Complete"
Near Round Rock, TX 78681
David
Job Details: 12/23/2020
WASHER WHIRLPOOL WTW8700EC0 "Arrived on site to install parts diagnosed by previous tech to resolve failed gearcase. Installed new gearcase, clutch and slider. Did not need drain pump, checked what appeared to be a burn and it was a scrap from install, and there is no evidence of burns. Tested unit and verified all is working as designed with no water leaks. Advised customer on run several cleaning and cycles before using clothes due to me having to use PB blasted to unstick the rusted components. Call complete."
Near San Marcos, TX 78666
Andrew
Job Details: 12/23/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to replace heater from previous diagnosis. Verified heater is not good. Replaced heater, tested unit, unit works good. Door was hitting on top right corner. Leveled, tested unit, unit works good. Handle was upside down but customer wants it that way in case he needs to tighten or swap it. No leaks detected at time of service. Job complete."
Near Leander, TX 78641
Lou
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to inspect refrigerator door damage. Upon further inspection, I found a dent in the upper left corner of the left RC door. Customer advised that the ice maker isn’t working. I found that the fill tube had frozen and popped causing water to leak out at the top back left corner of the unit. I found where insulation was in the chute of the ice maker and clogged it causing the fill tube to freeze. I removed and replaced the left RC door and components and am ordering the fill tube. Water was turned off at the wall outlet. No water leaks observed at the end of service.; ordrng 1 W11415785 (FILL TUBE)"
Near Leander, TX 78641
Kayman
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived onsite for refrigerator with roller wheel issue. Upon inspection I found the left roller broken into pieces and scratched the floor. I lifted the unit and replaced the roller cab. The unit is working as designed at this time. Job complete.
Near Andice, TX 78628
Kayman
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for refrigerator making weird noises. Upon inspection I found the diffuser making a loud scratchy noise and not cycling off just a constant noise. The customer also advised me that food in the RC often freezes. I replaced and tested the diffuser. The unit is now working as designed and the diffuser is quiet. Job complete.
Near Austin, TX 78732
Brandon
Job Details: 12/23/2020
WASHER WHIRLPOOL MVWB865GC0 "Arrived on site for customer complaint of unit not finishing cycle, found unit would not spin correctly due to tub and gearcase being out of round. ; ordrng 1 W10868473 (Gearcase) and 1 W10586079 (Basket) and 1 Cnote (Office to reschedule)"