On arrival verified complaint of unit not cooling correctly in both freezer and refrigerator sections visual inspection of the unit shows that the back wall of the freezer section is full of ice. Remove evap cover and clear top of evap of ice with steamer found the harness for the defrost heater. Check the defrost heater and found that it is open unit will need defrost heater on return. Recommend defrost heater and bi metal as it was encased in ice. Reschedule for3/6; ordrng 1 WP12049801 (Defrost heater)

WDF330PAHB4 Arrived on site for a dishwasher not draining. On arrival verified issue i removed all water and inspected drain pump it tested fine . I used my shop vacuum from one side of drian hose to the other side and the was a clogged in the hose. I replaced drain hose and tried again with my vacuum still a clogged hose I removed alot calcium from hose but it still would drain as it should I will need to order other drain hose and reschedule 3/5/25 returning parts just in case no water leaks visible from main water supply. ; ordrng 1 8269144A (Drain hose)

"MVWB765FW3 Arrived on site from previous tech to install parts. On arrival I installed suspension, slider,clutch, stator, gearcase, and spaner. Rotor motor was not ordered i had to use old one from previous techs photo. I calibrated and tested product works as it's designed no water leaks visible from main water supply."

"On arrival verified complaint of unit having broken bottom door glass on inspection, it is only the outer door glass that is broken. Inner glass is still whole. Took multiple photos of outer view and interview of bottom oven door see quick pics, replace outer door and nameplate verify that the unit now functions correctly. Job complete installed w11600222 and w10839793"

Arrived on site to test unit for light not turning off. Replaced control(W11545876) and unit now working as designed. Job complete.

"Arrived on site to inspect refrigerator not dispensing water and not making ice. Upon further inspection, I tested the water dispenser and found the inlet valve humming, but no water was dispensed. I found some ice cubes in the bin and placed the unit in diagnostics and tested the ice maker in test 44. The ice maker tray harvested as designed, but I found the ice maker harness had come loose from the clips and was getting caught in the tray as it harvested. I adjusted the harness and taped it to the ice maker bracket and then tested the fill tube in test 45 and no water came out of the tube. I pulled the unit out and found the water was turned off at the wall and turned it on. Retested the dispenser and the ice maker fill tube and the unit is operating as designed. I recommended the customer purge the dispenser at least two gallons and to throe out the first two batches of ice. Unit is operating as designed and no water leaks observed during service, job completed."

"Arrived on site for a washing machine that is not completing cycles, and is flashing error codes. Inspected unit and work area. The customer advised that the unit completely stopped working and won't even spin the basket. I ran the unit through diagnostics and found an F6 E3 (ACU cannot hear the MCU), F7 E4 (basket re-engagement failure), F7 EA (motor phase lost), and F7 E7 (basket unable to reach target RPM) error codes. I tested the unit and confirmed that the unit would not agitate or spin. I checked the motor windings underneath the unit and found proper resistance. I also found the slider broken. I replaced the slider and control and tested the unit. I still found the same issue occurring with the no spin or agitation. I checked resistance.Let's through the motor from the control and found one of the lines open. I checked underneath and found one of the spade connectors inside of the motor connector had broke, causing the issue. I replaced the wire harness and tested the unit. The unit began to work and operate as designed. Call complete. W11568984, W11687817, and W10734521."

"Arrived on site for customer complaint of unit not working. Found belt had come off of idler, I put belt back on, unit tested good."

"Arrived on site for microwave not working. Customer says it works sometimes then other times it won't. They had f1e6 showing when it stopped. Stored is f1e6. At this time microwave is workingnansnheating as designed. . Verified switch is working at relay 4903. Per tech sheet will need to replace magnetron, possibly inverter. Ordering both and returning with all parts needed. Recommend changing mag, inverter and door switches since this is 3rd time with same complaint. Reset for wed am; ordrng 1 W11578959 (Magnetron) and 1 W11578579 (Inverter)"

"Arrived on site for oven not turning on. Found unit has no power at all. Checked breaker and found breaker tripped. Gfci breaker. Removed oven from wall. Check elements and confirmed they are notmshorted to ground, reset breaker. The voltage coming in is 254. Each side to neutral and ground is 127. G-C=0. Bake pulls 12 amps. Broil pulls 15 amps. Breaker tripped again. Replaced control. Removed ground wire and performed burn off. Verified operarion. Advised customer to let burn at 500 for 30 morr min. Call complete. W11649136"

2325. Arrived onsite for unit not cooling. Found harness not plugged in to start device. Plugged harness in and unit is operating as designed. No parts used. Nobody available for signature job complete

"Arrived on site for unit not draining. Upon arrival, unit displayed F9E1 no drain. Proceeded to inspect lower harness and found severed harness to the pump. Proceeded to replace W11643701 lower harness and W11627413 control. Ran diagnostics and passed with no issues. No water leaks detected at this time."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the control and ran the unit through calibration. I ran the unit through an auto test and the unit ran as designed. Call complete. W11657965.

Arrived on site to install previously ordered part. Replaced fill valve W11434044. Test unit and is operating as designed. No leaks present present. Job complete

Arrived on site for unit not washing. Upon arrival ran diagnostics test cycle unitwill just fill with water and then that was in never go in to wash cycle. Replaced sump a pump motor. Tested unit is now functioning properly and as designed to. No leaks present at this time j9b completed. Parts used w11416362

"Arrived on site for door opens too fast. Upon arrival, inspected unit and found hing springs not mounted correctly. Reinstalled both left and right springs. Door no operates as designed. No leaks present. Job complete. No parts needed. There is no one on site to sign completion of repair"

Arrived onsite for controls/UI not working Upon arrival found keys on UI not working verified Ui is getting correct voltage voltage is good replaced UI ran test cycles unit is working as designed parts used W11632700 job complete

Arrived on site and replaced control(W11607637). Unit completed diagnostics with no issues. Unit is now working as designed. No leaks detected. Job complete.

"Arrived onsite for unit tripping breaker upon arrival replaced w11696067 control, w11182108 bake & w10856603 broil element preform burn off with ground disconnect reconnected ground & ran unit to 500 and reported findings to safety Sr#7741011637 unit is working as designed."

"Arrived on site for an ice machine that is making thin cubes again. Inspected unit and work area. The customer advised that the unit has not been working properly since july of last year and she has had consistent problems with the unit making more than 1/4 of a bin of ice. She also said that the ice always comes out thin.Regardless of the repairs that are being made. I ran the unit through diagnostics and found the recirculation pump barely darwing in much water before being satisfied. I ran through the reservoir drain pump and got to the cooling test for the evaporator plate. I found an audible hissing sound coming from the evaporator upon entry and ran the test for two minutes with the evaporator not cooling at all. I ran through the gas valve test and after that test ended, i still heard the hiss coming out of the evaporator indicating a leak. Due to the number of trips done so far in the last 6 months, I called Whirlpool Techline and Derrick SR# 7741040805. I explained all the repairs that have been made up to this point and advised him of my findings with the leak at the evaporator. He advised that he would also replace the pump harness with the evaporator thermistor as well to ensure all bases have been covered. Ordering all parts and the office will need to contact the customer about a return date due to limited parts availability. No parts were installed. Please schedule a service for 3 hours. ; ordrng 1 WPW10218037 (Evaporator) and 1 W11735041 (Compressor) and 1 W10843121 (Drier) and 1 W11506635 (Access valve) and 1 W11126268 (Pump harness)"

"Arrived on site for customer complaint of unit leaking, found broken valve, unit is stacked and in order replace the valve, needs 2 men. ; ordrng 1 Cnote (2 man) and 1 Cnote (Office to reschedule)"

"Arrived on site to test unit for not dispensing softener. Found water and fabric softener was sitting in dispenser. Valves opening and filling. Spoke with PR and replaced drawer assembly(W11524105), cold and hot valves(W11688995 and W11688994). Ran quick wash cycle set to whites and verified water flowing through softener dispenser. Power techline advised to run nullifies clean cycles. No leaks detected. Job complete. Customer not home for signature. SR#7740940486"

"On arrival verified complaint of unit, not washing dishes, verified voltage and polarity are correct. I ran diagnostic test and found that the wash motor is getting voltage, but not activating all other components are working correctly replace sump assembly. Re ran diagnostic test unit is now working correctly job complete. Installed wpw10605059"

"Arrived on site to replace previously diagnosed parts. Replaced cavity thermistor (W10864742), filter board (WPW10531156) and wave guide cover (W11193296). Applied power to the unit, unit powered up. Started a cook cycle, all components are properly engaging and unit is now heating. Unit is now running as designed. Inspected turntable tray and found it cracked. Will need to order new tray for drop off. Ordering part, rescheduled for 03/05.; ordrng 1 W11402532 (Turntable tray)"

Arrived on site to test unit for not draining. Found peice of glass was preventing pump from spinning. Replaced pump(W11412291) and removed obstruction. Unit now working as designed. No leaks detected. Job complete.

"Arrived on-site to inspect the right rear burner, which was not sitting correctly and not igniting. Tested the unit and found that the burner cap was warped and the burner head was not properly seated. Secured the burner head and replaced the burner cap. Tested the unit, and it functioned properly. Job complete. W11173635"

"Arrived on-site to test the unit for not washing correctly. Tested the unit and found the upper and lower spray arms clogged. Also found the wash motor making loud knocking sounds. Will order a new sump, motor, and replacement upper and lower spray arms. Rescheduled for Friday, 3/7, per the customers request.; ordrng 1 W11545334 (Upper spray arm) and 1 W11550888 (Bottom spray arm)"

"Arrived on site to install previously diagnosed and ordered part. I replaced the gearcase and reassembled, calibrated, and tested the unit. The unit is now operating as designed. No water leaks were observed during service. W11449841"

"Arrived on site to test unit for long dry times. Upon arrival customer stated it takes two cycles to dry clothes. Ran a vent test, vent test shows unit is getting the proper airflow. Element is cycling properly. Replaced exhaust thermistor (WP3387134) as precautionary and advised customer to monitor next couple cycles. Run a load on timed dry and also run a load on sensing dry. Unit is running as designed, job complete."

Arrived on-site for unit not draining. Upon inspection found lower wire harness broken. Replaced lower wire harness and tested. Unit is functioning properly and as designed to unit draining. No leaks present at this time job completed. Parts used w11643701

"Arrived on site for unit not starting. Upon arrival, found control panel and door switch working but unit will not start. Unit is receiving proper incoming voltage. Proceeded to check thermal fuse and found 0.5 ohms and new fuse reads 0.4 ohms. Proceeded to replace W10909685 thermal fuse and WP8577274 thermistor. Tested unit and unit started for about 10 seconds with heat and stopped. Tried starting again but still same issue. Ordering 280148 thermal cut off kit. Superintendent agreed to reschedule Mar 6th. Unit is vacant. No one available to sign. ; schdld next appmnt for 3/6 THU !"

"Arrived on site to install previously ordered and diagnosed parts. I installed the gearcase, valve, rotor, and slider. I tested the unit, and it is now operating as designed. No water leaks observed during service. W11188329 W10734521 W11393684 W10754161"

"Arrived on site for dryer not turning. Would not properly turn manually either. Removed top panel. Removed front panel. Removed drum, found motor mount was not properly installed so motor was pushing blower against the cover and not letting it turn, removed and properly set mounts. Verified operarion. Call complete. No parts."

"Arrived on site ro inpsect microwave with broken door. Upon further inspection, I found that the outer door has a crack and was no longer holding the intrer frame. Because of this issue the door is not closing properly and not able to engage the switches properly. I am ordering the door assembly W10472430. Office to schedule return service. ; ordrng 1 W10472430 (Doorassembly)"

"Arrived on site to test unit for over heating, tested unit found oven sensor ready off by 30 degrees, replaced sensor and tested unit goes up to set temp but continued to heat triggering the error, will need to replace control as well to fix issue, ordering the correct control and oven sensor Rescheduled for 3/5 customer wants AM appointment, installed WPW10181986; ordrng 1 W11165552 (Control) and 1 W10833885 (Oven Sensor)"

"Arrived on site for customer complaint of unit not coming good on at all, found fuse is blown, replaced fuse, plugged unit in, and it blew the fuse again. Ordering control, mag, cap, diode, and door switches. ; ordrng 1 W11707196 (Control) and 1 W11707984 (Fuse) and 1 W11662685 (Interlock with switches) and 1 W11590185 (Capacitor) and 1 W11222648 (Diode) and 1 W10836571 (Mag)"

Arrived onsite for previously diagnosed parts. I replaced the door switch in the freezer and powered the unit on. Unit is now operating as designed and no more issues are present with unit. No leaks present. Call complete. Installed W11445850 FC Switch.

"Customer says lights blink but unit will not start. Entered diagnsotics and found d f8e6, f7e8. Cleared codes and performed test. All components pass test. Removed panel. Blew through pressure switch to ensure it is good. Replaced control. Recalibrate machine. Verified operarion. Call complete. W11627517"

Arrived onsite for dryer with no operation. I found the breaker tripped. All voltages checked good and I also tested the heater and thermals. All checked good. I ran the dryer for 5 minutes and no tripping occurred. Indication of a weak breaker is present. I filled the checklist out and advised customer if it happens again to have the gfci breaker replaced. Unit operates as designed. Call complete. No parts installed. Customer signed voltage waiver.

"Arrived onsite for unit tripping breaker upon arrival replaced control,bake & broil element ran burn off with ground disconnect to 500 reconnected ground ran back to 500 unit is working as designed parts used W11696067,W11182108,W10856603 job complete"

"Arrived onsite for dryer with no operation. I found the dryer to start and heat however, when checking the thermostat from the control on ohms the readings are far off of the current temperature in the drum causing quick heat cycles. This is why the clothes aren't coming out dry Ordering WP8557403 THRMST-FIX AND 280148 Thermal kit. RS FOR 03/04/25 3PM OR AFTER.; ordrng 1 WP8557403 (THRMST-FIX)"

"Arrived on site. Replaced the evaporator, compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good checked frost pattern good. Added adhesive between liner and cabinet remodeling freezer door gasket checked door seal good. W11579351,w11580057,wp482338,wpw10143759,w11506635"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the bake ignitor and surface ignitor and tested the unit. The unit began to work and operate as designed. Call complete. 12400035 and W11208923.

"On arrival verified co plaint of noise during cycle. Ran cycle and heard noise of rollers screeching. Ordering blower WP696426, motor WPW10448901, rollers 4x 349241T, idler WP691366. Office to reschedule ; ordrng 1 WPW10448901 (Motor) and 1 WP696426 (Blower) and 4 349241T (Rollers)s"

On arrival verified complaint of 'condensate' visual i spections shows temp is to low set at level 1 and gasket is not sealing. Attempted to relax gasket with heater but still will not seal. No issuesfound with liner. Needs door with gasket FC ordering door W11371693 office to reschedule; ordrng 1 W11371693 (Fc door)

"Arrived on site to diagnose refrigerator not cooling in either compartment. On arrival customer informed me the unit stopped cooling for 3 or 4 days, with no abnormal sounds or symptoms. After 4 days unit returned to working as normal with no issues. Checked temps and found FC at -2, RC varying between 32 and 36. Could not find anything wrong with unit. Compressor pulling .70 amps, not overheating and customer never heard a snapping start device. Unit working as designed, unable to duplicate a failure. Call completed."

Arrived onsite for unit not turning on upon inspection found interlock was broken replaced interlock ran water heat test unit is working as designed parts used W11214928. Call complete

"Arrived on site for unit always running. Unit cooling correctly,checked cover no ice build up checked air flow to fresh food section good,ran diagnostic all test passed,informed customer due to updated control fans will run longer due to software update on new control."

"Arrived onsite for unit not going into wash cycles upon arrival found codes f6e3,f7e4 upon further inspection found clutch harness was not connected reconnected harness ran test cycles unit is working as designed no leaks observed job complete"

"Arrived on site for not filling. Upon arrival, ran diagnostics and get F7-E1 single speed wash motor failure. Test unit and motor energizes and buzzes but does not operate. Then get burning smell.Need to replace sump and motor. Ordering sump and motor. Office to reschedule.; ordrng 1 W11416362 (Sump and motor)"

"Arrived on site for unit making too much ice. Upon arrival, found original thermistor to read 1 ohm off range. Proceeded to replace WPW10511923 thermistor. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived onsite for washer making screeching noise. I ran the valve cold water and hot water and all sounded fine. When customer set it to quick wash at the start of a spin I heard the screeching. I looked underneath the unit and found the cam to have black marking and the belt to squeak when turning the cam by hand. The cam and belt will need to be replaced which is causing the noise present. Ordering W11239857 Belt and W10721967 Cam. No gearcase oil present. Set to return March 5, 2025. Office to call for a timeframe as customer is in middle of moving. No leaks. No parts installed.; ordrng 1 W11239857 (Belt)"

Arrived on site for unit tripping breaker. Inspected unit and unit power connection everything checked out fine. Turned unit on bake tried to pre heat to 350 degrees breaker tripped less then 2 min. Called tech line Spoke with JoeSr#7741041088 walked me through proper burn off on unit. Put unit in broilnallowed unit to heat up to 350 unit did not trip. The turned bake element on to 450 degree unit held and did not trip. Unit is currently holding at 450 degree customer is gonna allow unit to do tech recommended burn off for 1 hr. Customer will monitor and turn unit off after 1hr. No parts used job completed

"Arrived on site to test unit for scum accumulating on filter, customer stated that mo.d is developing inside agitator, explained to customer that accumulation is soap suds and fabric softener and can be cleaned out with a long brush if a cleaning cycle does not remove it, tested unit found unit running as designed, no leaks detected job complete no parts installed"

"Arrived on site for cooling issue. Ice build up on middle to upper section of evaporator, heater powered on in diagnostic bimetal reading closed. Called tech support per tech support possible unit short cycling in defrost per tech support replaced ui and main control, hanged defrsot setting to basic. W11577938,w11670354SR#7741041291"

"Arrived onsite for unit not cooling properly. Temperature in RC is 37-40 degrees and FC at 15-20 degrees. CheckFC temp and recorded 13 degrees. Checked evaporator and found partial frost pattern. Compressor pulling .7amps. Called techline for assistance, spoke to Glen SR#7741044268. Found signs of low charge. Added r600a refrigerant and monitored. Frost pattern improved and temperature dropped between 0-1 degrees. Tech recommended customer load unit with a case of water to hold temperature while monitoring over 48hrs. 'Danger zone' of food loss in freezer is above 26 degrees. Unit has not exceeded threshold. Customer will monitor. Job complete"

"Arrived on-site to diagnose the issue with the oven not igniting. Tested the unit and found that the control board was sending power to the glow igniter, but the igniter was not responding. Replaced the glow igniter and tested the unit by preheating it to 350?F. The unit functioned properly. Job complete. Part used: W11590294."

Arrived onsite for unit not making ice. I found temps to check good. Maintenance stated the issue was the water was freezing in the filltube to the icemaker and the dispenser would drip water and not stop after use. The valve is not shutting all the way allowing water to escape and cause the freezing in the fill tube. I replaced the valve and no leaks were sighted after turning the water back on. Call complete. Installed W11645245 VALVE.

"Arrived on site for customer complaint of noise issue. Found plastic from pods not dissolving and building up causing motor noises. I removed plasitc and instructed customer to clean unit with dishwasher cleaner. If problem continues, will need new motor."

"Arrived on site to inspect refrigerator not producing ice. Upon further inspection, I checked the temperatures and measured-4 FC and 33 RC. I examined gaskets and found the gaskets to be sealing properly and without issue. I placed the unit into diagnostics and observed E5. I verified that the ice maker had ice in the mold ready to harvest. I ran test 57 and the ice maker harvested. It appears that after the last repair, the unit had frozen the water line and triggered the error. I found that the water line had frozen due to a combination of the heater not being completely insulated, and the refrigerator working harder to get the temperature back to normal after the last service. I applied aluminum tape to secure the water to the tube to prevent the issue from happening again. I cleared the error code by power cycling the unit. No water leaks observed during service."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Upon entry, i did not find the rotor bolt missing. I removed the rotor bolt and did find where on the rotor. I found the slider outer metal casing missing from the slider. I found no evidence of a gear case leak and found all other parts intact and in good condition. I replaced the rotor and slider and tested the unit. I found the unit working and operating as designed. Call complete. W10734521 and W11260238."

"Arrived onsite to replace previously diagnosed parts. Replaced gearcase, rotor, stator, clutch and slider. Calibrated and tested. Unit is now functioning properly. Job complete"

Arrived on site for unit taking 2 cycles to dry clothes all the way. Upon inspection found heating element not heating to its full potential. Replaced element and tested. Noticed debris in dyer vent customer did inform me they never had vent cleaned out possible air flow restriction. Customer said they will schedule vent cleaning. Unit is functioning properly and as designed to. Parts used 279838 job completed

Arrived onsite for damaged power cord and bad seal used heat gun for seal and installed new power cord(w11625681) tested unit. Seals are good and unit is operating as designed. Job complete nobody available for signature

"ET1CHEXSQ01 Arrived on site for a refrigerator not cooling. On arrival i verified no cool in either compartment i tested with a new start device and capacitor. The compressor tried to start but wouldn't do anything else. Needing a sealed system repair I ordered parts for repair. Compressor, evaporator, uv drier and access valve returning parts just in case needed office to reschedule for client. No water leaks visible from main water supply. ; ordrng 1 2254249 (Evaporator) and 1 W10309988 (Compressor) and 1 Wpw101443759 (Uv drier) and 1 W11506635 (Access valve) and 1 Sealedsystem (Two hour sealed system repair)"

WFW75HEFW0 Arrived on site for a washer tripping breaker. On arrival client said he flipped breaker off the washer didnt flip breaker. I flipped breaker back on and ran diagnostic and found error code F3E1 deleted error code. Client said when the freeze happened in the area that's when he was having issues. I tested in customer mode product works as it's designed no water leaks visible from main water supply. Calling whirlpool safety sr# 7741007958

"Arrived on site for unit not draining. Upon arrival, found drain pump motor running but now draining the water. Proceeded to inspect disposal port and found buildup clogging the water. Cleared all buildup and re tested. Now unit is draining properly. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. No parts needed."

"Arrived on site , steamed evap & IM air chute . Replaced evap fan motor and fz door rails .W11668671,W11603851 Did power reset , ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site for inside unit staining. Upon arrival, customer mentioned top section of inner door and bottom section of vent deflector has water stains (picture attached). Customer stated the unit is not staining the dishes. Called techline and spoke with Rich SR#7741042924 and stated the water stains on the top is normal. If water was to drip onto the floor, then there would be an issue. In addition, the water trail stain on the vent is also normal. Explained to customer on what techline advised. Upon closer inspection, found vent gasket slightly warped. Proceeded to replace W11649995 vent and W11545290 bezel. Unit is functioning as designed. No water leaks detected at this time."

Arrived on site for unit not turning on. Upon arrival customer stated unit is turning on. But when he start a load unit stops and pf displays on screen. Checked for error codes f4 e3 air flow restrictions. Looked behind unit to check vent found dryer vent smashed and torn in places. Took pictures of my findings customer is gonna repair dryer vent. As for of display checked voltage coming to unit voltage checked out fine. Unit is heating and tumbling. Called tech line Sr 7741043589 tech line really didn't have a solution for me considering unit is not displaying pf code. Customer will monitor and capture photo or video if happens again

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I removed the ice bin to find it full of ice. When I attempted to test the ice maker it failed to test. I attempted several times and cycled power to the unit and retested andmit continued to fail. The tray was full of ice cubes. When I went to remove the ice maker assembly,I found the black/white wire in the harness coming out of the ice maker housing wall had been pinched. I removed the ice maker assembly and replaced the ice maker and re-installed the assembly and tested and ice maker is harvesting and filling with water as designed. I researched the wiring diagram and found the black/white wire goes to the ice maker thermistor. I traced the black/white wire back to the P8-1 to P8-2 connector on the hv control and tested and got 13kohms which would equal a temp readings of approximately 19 degrees and my temp readings in the ice box is approximately 19-21 degrees. I advised the customer of my findings and repairs and recommended they monitor the unit and if they notice the ice maker failing again to contact our office. Unit is operating as designed and no water leaks observed during service, job completed. W11692161"

"Arrived on site for customer complaint of unit not washing, found failed wash motor, I replaced washer motor, unit tested good. Part used w11416362"

"Arrived on site to test unit for acting erratic. Found console changed itself from English to French. Customer stated console will reset itself. Recommend console in stainless, control and oven sensor. No parts replaced at this time. Office to reschedule. ; ordrng 1 W11665787 (Console SS) and 1 W11448962 (Control)"

"Arrived on site to install previously ordered part and continued drying and noise issues. Upon arrival, test motor and is good. Customer states that unit has no longer tripped breaker and that breaker has only tripped once when call was made of noise issue. Found blower wheel had build up on fins. Cleared all build up from wheel. Test unit and is operating without any noise. Ran vent test and is poor for electric dryers. Unit is operating as designed. Job complete."

"Arrived on site to test unit for not working properly, tested unit found shift actuator not disengaging properly causing entire basket to move with agitator, inspected and found failed cam, replaced cam and shift actuator, but shift actuator is still not moving, replaced control and tested, unit is now running as designed no leaks detected job complete installed W11481722, W11513246, W10721967"

"Arrived on site for continued issues with clicking noise. Upon arrival, did all test recommended by techline. Replaced interlocks W11033422. Test unit and is now operating as designed. Job complete"

Arrived on site. Found a defective shelf glass assembly replaced assembly. W11188040

"Arrived on site for cooling issue. Found ice build up on evaporator, ran diagnostic thermistor passed,ran heater test passed heater powered on. Defrosted evaporator replaced thermistor,ui and main control. Wpw10384183,w11518204,w11742389; used 1 Wpw10384183 (Thermistor) from stock"

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. I did confirm the customer's complaint and found the ice maker attempting to rotate, but was taking a really long time and was making abnormal noises during operation. It appeared that the ice maker got stuck in several different areas, potentially causing the issue. I replaced the icemaker and tested the unit. I found the unit begin to work and operate as designed. Call complete. W11692161."

Arrived onsite for unit not starting. Disassembled and found thermal fuse OL. Installed thermal fuse(w10909685) tested unit and everything is working as designed. Job complete.

Arrived on site for a refrigerator that is freezing items in the refrigerator section. Inspected unit and work area. The customer advised that the internet will not stop freezing the items in her refrigerator and her water dispenser won't dispsense water. I confirmed the customer's complaint and found everything frozen in her refrigerator including the watered reservoir. I went ahead and replaced the thermostat and defrosted the waterlines. I tested the unit and found the unit working and operating as designed. Call complete. WP2198202.

Arrived onsite for washer with damaged control panel. Upon arrival I found the basket to be damaged and not the panel. Customer stated they washed a load and after they took the clothes out the holes were present. Customer stated they didn't have anything in the washer that would cause this. Ordering W11178227 Basket assm to repair unit. No leaks present. Office to RS. I was able to remove the washplate easily.; ordrng 1 W11178227 (Basket assm)

"Arrived on site to replace previously diagnosed basket and agitator, replaced and tested unit is now running as designed no leaks detected job complete installed W11550891, W11513244"

Arrived on site for washer needing dispenser. On arrival confirmed issue and installed stalled w11524105. Found no leaks and unit it working g as d3signed. Call complete

"Arrived on site to replace previously diagnosed TT motor and door, replaced and tested, unit is now running as designed job complete installed W11590176, W11593571"

"On arrival, verified complaint of unit, making intermittent tapping sounds add power failures, causing no lights or cooling to happen. on visual inspection of the unit. I found no signs of excess moisture or frost build up on R. CE vap Delhi drawer board is good Delhi. Drawer harness is good. Evap harness for RC section is not corroded. Drip PAN is good inspection of the R. C ice maker shows gapping, where it connects to the liner in the rear reseated. The ice maker housing spoke to service and was instructed to replace both the led and the main control boards. Replaced, both found further noise is resonance coming from the condenser coil tubing. Added zip ties and adjusted tubing to reduce vibration job complete, the unit is working as designed installed wpw10675033 and w10804160"

Arrived on site to test dryer for not starting. Found door switch was broken. Replaced switch(WPW10237959) and unit is now working as designed. Customer stated she was having issues with washer as well. Advised warranty would need to be contacted for dispatch. Job complete.

"Arrived on site and installed new main harness to resolve burnt harness. Customer provided a new power cord as well. Removed old harness and replaced with new, and attached power cable. Tested unit and ran cooktop and oven both. Verified no issues present. Unit working as designed. Parts used - W11761836."

"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer advised that the unit makes too much ice and will not stop. They also had concerns over the filter and valve. I looked at the ice inside of the ice container and found adequate sized ice cubes. I did replace the benthermister and wants the unit harvested, i ran the internet through an auto test. I found minimum water pressure coming through the water dispenser with the filter inserted. I removed the filter and fou d no change in water pressure, indicating a bad inlet valve. I replaced the inlet valve and tested the unit. The unit began to work and operate as designed. Call complete. W10897719 and WPW10511923."

"On arrival verified complaint of unit, not dispensing water correctly on inspection, found low flow of water, further inspection found that the water filter had black debris quick pics. Advised customer of the need for a new filter. Verify that the reservoir and filter housing do not have debris job complete.No parts installed"

"Arrived on site. Powered unit on compressor not powering on diagnosed a defective compressor,replaced the compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good. W116355510,wpw10143759,w1056635"

"Arrived on site to follow up on washer with multiple failures present. I removed and installed the following at the same time - UI, UI Harness, Control, Power Cord, Line Filter, Lower Harness. After previous visit control / UI were both non functional and a previous contr"

Arrived onsite for unit with restricted water flow. Determined cause to be filter. Replaced filter with customer stock which resolved the issue. Unit is now operating as designed. No parts.

"Arrived on site for DW not completing cycle. Upon arrival, ran diagnostics and get error code F4-E3 wash motor not operating. Test unit and confirmed unit fills but does not wash. Replaced sump and motor W11613479. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to replace previously diagnosed console, replaced and inspected under unit, found no issues, unit is running as designed, advised customer to monitor and get unit connected to Wi-Fi, at this time job complete installed W11478526"

Arrived on site for lid not latching . Found strike broken . Replaced strike W11457841. Lid is latching properly . No other issues found . No water leaks detected at time of service. Job complete

"Arrived on site for ice build up. Removed evaporator cover found ice build up on middle to upper section,heater defraoting bottom section correctly,ran defrsot heater passed heater powered on ran thermistor test passed. Defrosted middle and upper section,replaced evaporator fan,ui and main control. W11608967,w11620204,w11396715"

"Arrived on site to replace the console. Replaced the console and tested the unit, which functioned properly. Preheated the oven to 350? with no issues. Job complete. W11659261"

"Arrived on site for microwave not heating properly. Upon arrival, ran cup of water starting at 73F and heated correctly on 3 different times running it more than 10 times. At 1 minute, heated to average 120F, 1:30 heated average of 140F and 2 minutes heated average of 165F. Used the popcorn setting and found some kernels not popped. Unit cook power is set to 100%. Called techline and spoke with Drew SR#7741035222 and stated unit is operating as designed and there is no other setting to the adjust the heat and cook time. Unit is functioning as designed per manufacturer findings. No parts replaced"

Arrived on site for soap dispenser not opening. Upon arrival ran diagnostics checked for error codes no error codes currently. Ran test cycle found door dispenser is in fact not opening during cycle. Replaced soap dispenser and ran test cycle again. Soap dispenser engaged and opened during cycle. Unit is functioning properly and as designed to. No leaks present at this time job completed. Parts used w11412300