We serviced a
KENMORE WASHER
Model 110.2233251
Near Georgetown, TX 78633
David Z
Job Details: 03/15/2023
"Arrived on site to diagnose washer that doesn't seem to be fully spinning out clothes. Checked for errors and found none present. When I ran a diag cycle NO FUNCTIONS were working. Lights would act like it's moving, but nothing was happening. I power cycled and tried again. This time unit performed a full service cycle, but wouldn't do anything again after that. I had to keep cycling power to get the unit to work. I was able to get the unit to do a couple test cycles and I found no failures mechanically, just the control. Ordered control. Office to schedule return visit due to location of part.
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2
Near Hewitt, TX 76643
Tyler
Job Details: 03/15/2023
"Arrived on site for washer leaking. Upon arrival confirmed issue and found unit leaking from dispenser housing. Found leak had been occuring for a while and had lead to rusting of the outter frame, bulkhead, screws, dampener rods, drain motor and also found inner spider arm of tub was starting to separate and internally. Found due to level of repairs unit cant be safely repaired and needs to be replaced. Couldnt find replacement part n7mbers for required repairs. Call complete ; ordrng 1 Cnotenote (Please read att note.)"
We serviced a
LG REFRIGERATOR
Model LFXS26973S/00
Near Georgetown, TX 78626
David Z
Job Details: 03/15/2023
"Arrived on site to diagnose refrigerator that needs a filter change, and is also spraying water even when you let off the dispenser. Found the dispenser switch internal spring is not pushing the lever out, causing it to stay switched on.Ordering dispenser parts and returning with filter.; ordrng 1 6600JB3001C (Dispenser Switch) and 1 MBG65682701 (Lever button) and 1 MHY62603703 (Lever spring)"
We serviced a
JENN-AIR FREEZER
Model JB36NXFXRE00
Near McQueeney, TX 78123
Andrey
Job Details: 03/15/2023
"Arrived on site to test u it for not cooling, tested unit found FC at room temperature and RC still trying to cool and is at 56, compressor is running and is really hot, unit has a failed sealed system, will need to replace compressor, heat exchanger, drain pan, dye drier and access valve,; ordrng 1 8201675 (Compressor) and 1 W10545670 (3way valve) and 1 W10915406 (Evaporator) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 W10591457 (Condenser)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near New Braunfels, TX 78132
Andrey
Job Details: 03/15/2023
"Arrived on site to test unit for constant cycling power, tested unit found relay on control clicking non stop, called tech line to troubleshoot, found evap fan shorted SR#773594956, ordrng 1 W11224591 (Evap motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Austin, TX 78739
Luis
Job Details: 03/15/2023
Arrived on site. Found damaged wires in left side fresh foo door ordering new door; ordrng 1 W11518736 (Ff door)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Pflugerville, TX 78660
Wesley
Job Details: 03/15/2023
Arrived onsite and found error and loss of function consistent function. Console will be needed. No other issues detected in diagnostics. Ordering console to repair. ; ordrng 1 W11327395 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Manor, TX 78653
Matthew
Job Details: 03/15/2023
Arrived onsite for dishwasher not heating. Updated m/s#. Upon arrival inspected unit. Ran diagnostics and found issues was with wash motor. Error code 4/3 wash motor not energizing. Confirmed issues with test. Unit will need wash motor replaced. Bringing control and element as well. Scheduled for the 21st.; ordrng 1 W10906426 (Heater)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Smithville, TX 78957
Cliff
Job Details: 03/15/2023
Arrived on site to diagnose a washer that is not cycling properly. Found capacitor failed preventing motor from running. Capacitor will need to be replaced to complete repairs. Return date set .; ordrng 1 W11395618 (Capacitor)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Austin, TX 78731
Vincent
Job Details: 03/15/2023
"Arrived on site for oven, inspected unit and work area. Customers complaint was unit still making noises while oven in use. Preheated unit and found the convection fan making noises again. Removed the cover for the convection fan and found the fan blades scraping on the housing. Called Whirlpool techline and spoke to Andrew SR#7735956561 and sent videos of the noises and pictures and determined to replace fan assembly again. Im ordering the parts and reschedule to return on 03/22/23. O leaks where observed during service. ; ordrng 1 W11414552 (Convection fan)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78730
Vincent
Job Details: 03/15/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was fresh food freezing. Tested temps in RC 24? FC-18?. CALLED TECHLINE and spoke to sterlie SR#7735951625 and recommended to replace control board and both RC thermistors along with filter housing due to the water leaking. Im also ordering water reservoir if needed. No leaks where observed during service due to being water being frozen.; ordrng 1 W11574770 (Control board) and 1 W10316760 (Termistor kit) and 1 W11475754 (Cover evap) and 1 W11451366 (Filter housing) and 1 W11451365 (Water reservoir)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78741
Wesley
Job Details: 03/15/2023
Arrived onsite for no cool and determined the compressor is seized and not operational. Ordering ccompressor replacement to repair. Office to reschedule SS. ; ordrng 1 W11580057 (Compressor) and 1 R600kit (R600kit) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Georgetown, TX 78628
Lou
Job Details: 03/15/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the dryer inner door gasket being torn, I was to remove and replace the inner door panel and gasket. While attempting to get the gasket to set in the adhesive, the gasket slipped and spread the adhesive on the door and could not be removed. I advised the customer of the issue and am ordering another inner door panel, gasket and adhesive and scheduled return service for 03/22/23. Customer requested after 10AM. No lint observed during service.; ordrng 2 WP695737 (Inner door panel)s and 1 WP279368 (Adhesive) and 2 W10906683 (Gasket)s and 1 CNOTE (SCHEDULE AFTER 10AM.)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Austin, TX 78748
Wesley
Job Details: 03/15/2023
Arrived onsite and found lid cracked at left side hinge. Also the console is dead. Replaced FHAs control due to f6e2 error. However the console is still unresponsive. Ordering door and console to repair. ; ordrng 1 W11259006 (Lid)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Driftwood, TX 78619
Leonardo
Job Details: 03/15/2023
Arrived on site to test unit for no water going in to the unit. Test unit and found unit not calling for water. When I put the unit in test mode the unit calls for water. Ordering new control board office to reschedule. Will have to test to make sure wash motor is working on returned visit. ; ordrng 1 W11629914 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Killeen, TX 76543
Jonathan M
Job Details: 03/15/2023
Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. Did confirm the customers complaint and updated the model and serial information on the ticket. Attempted to jump the flex dial icemaker and found the motor would not turn even though voltage was being supplied from the control. Found that the icemaker sent with me was not the correct icemaker due to incomplete model number. Ordering the correct icemaker and rescheduled; ordrng 1 W11546935 (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HWO
Near Temple, TX 76501
Tyler
Job Details: 03/15/2023
"Arrived on site for washer, not draining and showing in F9 E1 error code. Upon arrival confirmed complaint and found washer. 3/4 of the way. Full with water and cloths. Then found resistance to drain pump at 20.1 ohms.Called techline and spoke with (1st call)Andrew/(2nd call)Austin sr#7735952244. Andrew recommend replacing drain pump and after making repair I found control still not resetting correctly and spoke with second techline call and found unit needs new ACU because drain system will not reset. Office to reschedule once Availability of ACU is known.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Temple, TX 76502
Jonathan M
Job Details: 03/15/2023
"arrived on site for a washing machine that is still not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored error codes. Tested the unit in an auto test and the unit ran as designed. Tested the unit and manual high speed spin, and could not replicate the issue. The customer did show me videos of the issues that she is having. I called Whirlpool Techline and spoke to Brandon SR# 7735950112. He advised that at this point, he would replace the tub and basket assembly with the rotor and stater. Ordering all parts and the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for two men and two hours on the return trip. The customer advised that she does not want to proceed forward with repairs at this point due to ongoing issues and no resolution. The office will need to contact the extended warranty for further resolution.; ordrng 1 W11460604 (Tub)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78628
Lou
Job Details: 03/15/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to replace the harness. When I was preparing to remove the unit and place it on my dolly, I found my dolly would not fit in the space where the unit is located (photos). Contacted management and provided photos of situation and was advised to reschedule for 2 man job. I tested the microwave door and found it doesnt close securely on the left side and following the tech sheet for service pointer #W11493384, I am ordering the inner door panel and hinges, along with CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-2 MAN JOB. Office to schedule return service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (2 MAN JOB) and 1 W11600214 (MW inner door)"
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Austin, TX 78738
Luis
Job Details: 03/15/2023
"Arrived on site. Found loud noise from diffuser assembly,found defective snack pan assembly ordering a new diffuser,snack pan shelf and drawer; ordrng 1 W11236851 (Diffuser) and 1 WPW10362169 (Snack pan shelf) and 1 W10839799 (Snack pan drawer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near New Braunfels, TX 78130
Andrew
Job Details: 03/15/2023
Arrived on site to test unit for no ice production. Found ice maker seized and caught against cover. Found cover is bent downward directly above where ice maker is catching. Spoke with Techline and recommend replacing cover along with ice maker. SR#7735949566; ordrng 1 W11126296 (Cover front)
We serviced a
LG WASHER
Model WM5000HWA
Near Austin, TX 78703
Wesley
Job Details: 03/14/2023
Arrived onsite and found unit operating with leak from overflowing softener tray. Removed washer from cabinet and opened lid. Cleaned softener tray and removed check valve that was primarily responsible for overflow. Advised customer on repair. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Temple, TX 76504
Tyler
Job Details: 03/14/2023
Arrived on site for dryer not heating correctly. Upon arrival confirmed issue. Found all heating hardware working within specs after disassembly of unit. Found cause of failure was power supply only sending 2.9-6v from L1&2 instead of 240 that it needed. Instructed customer they would need to verify power suppl6 problem to resolve issue. Dryer working as designed. Call complete
We serviced a
ESTATE WASHER
Model ETW4400XQ0
Near Georgetown, TX 78628
Lou
Job Details: 03/14/2023
"Arrived on site to inspect washer overflowing with water and flooding home. Upon further inspection, I found the tub completely full of water. I set the timer to spin and the unit began to drain the water from the tub. Once I had the water drained, I tested the unit on Regular wash with a Large load setting. The unit filled and began to wash as designed. I inspected the valve, sensors, sensor tubing and drain/hoses and found no signs of a water leak. I blew through the sensor tubing and monitored the air dome and found no signs of a leak and no debris. I removed the tub ring and inspected the outer portion of the tub and found a large amount of debris which looked like the customer had washed a shaggy rug. Customer confirmed that they had. I pointed out the debris I found and recommended they clean the unit with a washer cleaner. While I head the tub ring off, I cleaned the debris from it for the customer
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78633
Lou
Job Details: 03/14/2023
"Arrived on site to inspect refrigerator lights not working. Upon further, the customer advised that the freezer light continues to go out/stop working. Per service pointer #W11460554, I removed and replaced the FC module and tested. All modules/lights are operating as designed, as is the whole unit. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near New Braunfels, TX 78132
Andrew
Job Details: 03/14/2023
"Arrived on site to test unit for not draining properly. Found pump was obstructed. Removed obstruction, unit now working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near Bee Cave, TX 78738
Paul
Job Details: 03/14/2023
"Arrived onsite for a dishwasher that the upper rack has fallen out and has broken and missing pieces. I found all of the adjuster clips, adjuster tether straps, and adjuster positioner clips missing.
We serviced a
WHIRLPOOL WASHER
Model WTW8600YW1
Near Austin, TX 78759
Wesley
Job Details: 03/14/2023
Arrived onsite for seized tub f51 error. Determined the shaft to be seizing.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78759
Wesley
Job Details: 03/14/2023
"Arrived onsite for concerns with too much water consumption. Customer explained that they pause the load to add softener, then the unit seems to start the wash cycle over when resumed. Advised the customer to utilize the rinse and spin function when adding softener to having accidentally restarted a full wash. No error codes and no other functional problems. Unit is now operating as designed.
We serviced a
MAYTAG MICROWAVE
Model MMW9730FZ05
Near Rogers, TX 76569
Tyler
Job Details: 03/14/2023
Arrived on site for microwave all oven combo not working in microwave side of unit. Upon arrival confirmed issue and found door popping open when shut. Found bulb and socket also failing again. Called techOne and spoke with Bruce sr#7735940537. Documented findings and during tests I found inner cavity liner bowing and causing door not to Aline properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78737
Luis
Job Details: 03/14/2023
"Arrived on site for no light issues. Per service pointer removed all leds,installed updated leds all leds working as designe. Autho S84638 ; used 4 W11632139 (Led module) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Austin, TX 78754
Kimo
Job Details: 03/14/2023
Arrived onsite for a washer that seems to not be spinning the cloths out. Upon inspection I found that the unit was not leveling I leveled the unit and tested the unit several times and found that the unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model wtw5100hc3
Near Killeen, TX 76541
Tyler
Job Details: 03/14/2023
"Arrived on site for washer, upon arrival to RAC manager stated they had already fixed washer.p and didnt need service. No service preformed. Call complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW07
Near Killeen, TX 76549
Tyler
Job Details: 03/14/2023
"Arrived on site for refrigerator, making a loud vibrating noise The moment unit would kick on. Upon arrival confirmed, noise complaint and found cause of noise had been refrigerant lines near compressor compartment, not pathed correctly and vibrating in multiple areas along the back panel. Repathed lines and added sound pads for potential vibration prevention. Sound no longer present call complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78737
Luis
Job Details: 03/14/2023
"Arrived on site for no,ice. Diagnosed a defective drain pump,removed unit from enclosure found small leak from water line source,tightened water line connection no leaks,replaced defective drain pump ran water through pump water drained from pump checked all water and tubing connections no leaks."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78728
Kimo
Job Details: 03/14/2023
Arrived onsite for and washer that is loud. Upon inspection I found that the loud noise was the latch locking and unlocking which is normal. I ran the unit in drain and spin with a blanket in it and found that the unit operated properly the drain hose was slapping against the wall so I pulled the unit away from it and the I checked under the unit and found no damage and the unit was stable as far as rocking back and forth and side to side. Unit operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Austin, TX 78727
Kimo
Job Details: 03/14/2023
Arrived onsite for a dryer that is not heating. Upon installation I found that the the cutoff thermometer was open. I replace the it and tested unit and found unit now heating. I performed an airflow test and found that the unit had no flow. I advised customer the have their vents cleaned by a professional or this issue may arise again.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78633
David Z
Job Details: 03/14/2023
Arrived on site to replace hinges on dishwasher to resolve loose door. Replaced both hinges and tested unit. Verified all working as designed. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Austin, TX 78754
Kimo
Job Details: 03/14/2023
Arrived onsite for a refrigerator with a fc door that is hard to open. Upon inspection I found that the brains on the door sliders would get stuck at certain points in its travel. I replace them and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78759
Kimo
Job Details: 03/14/2023
"Arrived onsite for repair that will move forward the you open the doors and the air filter box would vibrate. Upon inspection I found that the unit was not leveling so I lowered the leaving feet to the floor and leaves the unit, then I installed the air box and found the the air filter was defective/broken causing the noise. I replace it and the noise subsided. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78626
David Z
Job Details: 03/14/2023
Arrived on site to replace console on MW combo that's resetting. Replaced console and tested. Verified no F6E0 errors anymore. Customer advised to reconnect to whirlpool app. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Pflugerville, TX 78660
David Z
Job Details: 03/14/2023
"Arrived on site to replace refrigerator door switch to resolve light out. Replaced RC switch and verified proper operation. Switch was foamed in the door and difficult to remove, and wire was also unplugged. Unit now working as designed. Repair completed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Pflugerville, TX 78660
David Z
Job Details: 03/14/2023
Arrived on site to replace wash motor on dishwasher that was not pumping. Replaced sump and motor assembly and retested. Verified proper operation with no water leaks. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Pflugerville, TX 78660
David Z
Job Details: 03/14/2023
"Arrived on site to follow up on refrigerator with lights out. Found the rear RC icemaker light was out, no other lights. Replaced light and tested. Verified all lights working correctly. Repair completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Pflugerville, TX 78660
David Z
Job Details: 03/14/2023
Arrived on site to follow up on washer not advancing in cycle. Found error F7E5 for shifter failure. Replaced control and shifter. Found control defective. Reused original control. Verified all working as designed. Repair completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Andice, TX 78628
Lou
Job Details: 03/14/2023
"Arrived on site to inspect dishwasher not drying. Upon further inspection, I found the customer had a small amount of rinse aid in the dispenser. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. While testing, I tested amp draw to the components and found the heating element showing 7-9amps during wash & drying cycles of diagnostics. I contacted techline and spoke to Andy and advised of the complaint and my findings. Tech support advised to not replace any parts as the unit is operating as designed and to explain to the customer on use and care and detergent and rinse aid use. Provided SR#7735947213."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Liberty Hill, TX 78642
Lou
Job Details: 03/14/2023
"Arrived on site to inspect range cooktop burner missing. Upon further inspection, I found the back left burner head and cap missing. I found the cap in the drawer to the right of the unit and installed the burner head and cap together and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Leander, TX 78641
Paul
Job Details: 03/14/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the dispenser ice door and installed thermistor kits. I monitored the temp in the RC and watched it cycle between 35-39 degrees and its working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Jarrell, TX 76537
Gerry C
Job Details: 03/14/2023
"WED4950HW0 Arrived to inspect no operation. I found the neutral leg at the terminal block was not connected and after connecting, the issue was resolved. The unit heated and cycled as designed, operational test good."
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDM02
Near Jarrell, TX 76537
Gerry C
Job Details: 03/14/2023
"WRT311FZDM00 Arrived to inspect door issue. I found the door was missing the insert and could not be squared and caused to seal to the chassis. The door required replacement and after, the issues were resolved. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Austin, TX 78747
Leonardo
Job Details: 03/14/2023
Arrived on site to test unit for unit leaking. Test unit and found. Unit leaking from diverted motor. Replaced sump and motor test unit and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near New Braunfels, TX 78132
Andrew
Job Details: 03/14/2023
Arrived on site to test unit for not dispensing soap. Ran diagnostics with no issues. No stored error codes. Detergent pump engaging and dispensing properly. Advised to monitor and if issue persists recommend returning with current parts and control(W11621180). Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 03/14/2023
"Arrived on site to test unit for over temp prompting. Found temps were correct again but display showing RC was 55 degrees. Thermistors were correct. Replaced control, unit now working as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Andice, TX 78628
Maurice R
Job Details: 03/14/2023
Arrived onsite for previously diagnosed parts. On inspection found that the wrong harness was ordered. Informed the customer on the situation On further inspection found out the water was not being dispense. The customer called the builder and they are going to replace the unit since it has never worked. Builder will contact WP when they put that unit in another home for us to fix. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL01
Near Andice, TX 78628
Maurice R
Job Details: 03/14/2023
Arrived onsite for refrigerator leaking water. Customer said that they just plugged it back and was talking about a noise in the lower RC. Told customer it could have been a ice buildup on the evap unit but since it was unplugged for awhile it probably defrosted. The doors could not be leveled because the right back area is not level. I pulled the unit out I was able to level it. Informed the customer that a wedge needs to be put on the right back wheel. Customer said it was leaking water form the right corner of the ice dispenser but no water was found in the drip tray. Told the customer to make a video of the water leak. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Taylor, TX 76574
Cliff
Job Details: 03/14/2023
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater not fully wired and rewired it properly. Tested unit and found all is functioning properly at this time. Customer to thaw unit for 24hrs prior to use and has signed waiver.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/14/2023
Arrived on site for previously diagnosed parts. Installed vent and dispenser. Tested unit in diagnostics mode with front panel off looking for leaks. The unit is operating as designed and no water leaks were detected during inspection.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Burnet, TX 78611
Maurice R
Job Details: 03/14/2023
Arrived onsite for previously diagnosed parts. Installed the ui and tested unit in diagnostics mode. The unit is operating as designed and no water leaks detected
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Taylor, TX 76574
Cliff
Job Details: 03/14/2023
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater not fully wired and rewired it properly. Also noted rc light switch broken and replaced it. Tested unit and found all is functioning properly at this time. Customer to thaw unit for 24hrs prior to use and has signed waiver.
We serviced a
GE REFRIGERATOR
Model PFSS6PKXASS
Near Taylor, TX 76574
Cliff
Job Details: 03/14/2023
"Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting part, found existing part has hardwired wiring harness and new part has terminal connections. Verified part# and no optional replacements pull up for this model. Parts cannot be obtained and no repairs can be done."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Elgin, TX 78621
Cliff
Job Details: 03/14/2023
Arrived on site to diagnose a refrigerator that is not cooling properly. Found fan motor has ice blocking fan from running. Homeowner is going to thaw unit and monitor for reoccurrince of issue.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Elgin, TX 78621
Cliff
Job Details: 03/14/2023
Arrived on site to replace previously ordered parts for refrigerator. Replaced rc door and all is working properly at this time. No leaks were found at time of service.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Waco, TX 76710
Jonathan M
Job Details: 03/14/2023
"Arrived on site for a range that is flashing and beeping. Inspected unit and work area. The customer advised that the unit would be up nonstop regardless of whether they unplugged it or not. Found the unit unplugged prior to service. Plug the unit in and could not replicate the issue. Ran it through diagnostics on both ovens and only found one error code on the left side oven indicating an F6 E4 (ACU/UI mismatch) error code. Per the text sheet, was advised to Lear the ode and power cycle the unit. It advised to check to see if the error persisted within 10 to 15 minutes. Over the course of 45 minutes, was unable to replicate the issue again. It advised that if the air did not appear again the issue had been resolved. The customer also complained about the right oven door not being a soft-close door. I did not see anything on the text sheet advising about the right hand door being a soft close door. I called Whirlpool Techline and spoke to Brandon SR# 7735947132. He advised that the right hand door is just a normal oven door and that the left-hand door is the only soft close door on this unit. Advice to make no further repairs. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Waco, TX 76708
Jonathan M
Job Details: 03/14/2023
Arrived on site for a refrigerator that is too cold in the freezer. Inspected unit and work area. The customer advised that they had an issue with their filter light not turning off to spite replacing the filter and was unsure how t adjut her temperature in her freezer. Show the customer how to remove their order filter or replace filter light as well as how do you adjust the temperature on a refrigerator. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near China Spring, TX 76633
Jonathan M
Job Details: 03/14/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the dispenser motor and tested the unit. Working operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78730
Luis
Job Details: 03/14/2023
Arrived on site for no lights. Diagnosed a defective led module per service pointer removed all leds installed updated led modules all leds working as designed autho S84638
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Canyon Lake, TX 78132
Andrew
Job Details: 03/14/2023
Arrived on site and replaced previously diagnosed compressor. Vacuumed system down and charged to specs. Unit currently working as designed. No signs of refrigerant leak. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Belton, TX 76513
Tyler
Job Details: 03/14/2023
Arrived on site for refrigerator making a loud noise. Upon arrival confirmed issue and noise complaint coming from dampener motor. Customer also provided video evidence of issue also. Replaced dampener and ran test 3 in diagnostics. Found noise complaint gone and unti working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Braunfels, TX 78132
Andrew
Job Details: 03/14/2023
Arrived on site and replaced previously diagnosed UI board. Unit currently working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Kyle, TX 78640
Andrey
Job Details: 03/14/2023
"Arrived on site to replace previously diagnosed RC door, replaced door and tested unit , door is sealing good, door is in perfect order, job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS42E22L00
Near Austin, TX 78751
Luis
Job Details: 03/14/2023
Arrived on site. Noise is due to evaporator fan running to circulate air through system while compressor is not running
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Georgetown, TX 78633
Gerry C
Job Details: 03/14/2023
"WFG975H0HZ1 Arrived to inspect clicking and gas odor. Upon initial discussion with the customer, they told me the odor they thought was potentially gas, was actually another chemical used within the home on an unrelated item and had figured that out prior to our arrival. There was also concern of a clicking noise. I tested the unit through a 350?F bake to ensure operation and it heated and cycled as designed with the following temperatures: initial preheat claimed at 374 and climbed to 385 before cycling off, which is expected. Cycling temperatures were 349, 387, 346, 384, 343, 382. The average being nearly 15? too warm, I discussed with the customer and set it at -10 and provided instruction on how to change if needed. The prior low temperature-use clicking did not come back and all operations were normal and as expected. The sound heard was the ticking from the normal expansion and contraction heard through the baking cycle and I advised the customer it is normal. The unit ignited every time on the first audible spark. No gas leaks detected during service. Per service notes, I contacted the MFG Safety line hand reported my findings. MfrRef # 7735908817"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Liberty Hill, TX 78642
Lou
Job Details: 03/14/2023
"Arrived on site to inspect refrigerator lights not working and the open door indicator coming on & off. Upon further inspection, I found the RC lights not turning on when the doo is open and the open door indicator staying on after the doors have been closed. I cycled power to the unit and found that the controls had not been reset at the previous repair. Also, I found digits missing or fading on the UI. I removed and replaced the UI and retested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Martindale, TX 78655
Andrey
Job Details: 03/14/2023
"Arrived on site to test unit for noise, tested unit found noise coming from fail bearing, wheel ceased up and made a flat spot on rubber, replaced all parts in repair kit, tested unit, noise is now gone unit is running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Niederwald, TX 78640
Leonardo
Job Details: 03/14/2023
Arrived on site to test unit for unit not getting water. Test unit and found water turned off under sink. Turned water on test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Seguin, TX 78155
Andrey
Job Details: 03/14/2023
"Arrived on site replace previously diagnosed control and drain pump, replaced parts and tested, all components are activating properly, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS0
Near Seguin, TX 78155
Andrey
Job Details: 03/14/2023
"Arrived on site to test unit for damaged door, tested unit found damage on top left corner, replaced door and tested, customer approved, job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Seguin, TX 78155
Andrey
Job Details: 03/14/2023
"Arrived on site to test unit for buzzing noise, tested unit found shift actuator not disengaging properly causing motor to buzz, replaced actuator and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Seguin, TX 78155
Andrey
Job Details: 03/14/2023
"Arrived on site to test unit for squeaking noise, tested unit found a loud screeching noise comes and goes at spin, removed cam and found oil leaking inside, previous company attempted to fix with a tighter belt which is not correct, replaced gear case, cam, belt and shift actuator as precautionary, tested unit, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Marion, TX 78124
Andrey
Job Details: 03/14/2023
"Arrived on site to test unit for melted spray arm, tested unit found spray arm has popped off during cycle and melted on the heating element, element or tub was not damaged call safety to report findings, got authorization to proceed with repair, replaced spray arm tested unit, unit is now functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near New Braunfels, TX 78130
Andrew
Job Details: 03/14/2023
"Arrived on site to test unit for not starting. Found thermal and cutoffs were bad. Replaced fuses, unit now working as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Lakeway, TX 78734
Paul
Job Details: 03/14/2023
Arrived onsite for a dishwasher that leaks water at the front left corner. I pulled the machine out and checked the rails and looked for water trails finding none. I ran the diagnostics cycle and found a couple of drops of water dripped from the left side under the door. I found the door seal leaking at the top left corner and water running down the door jamb and dripping. I replaced the door gasket and retested. The dishwasher no longer leaked. The unit is working as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Burnet, TX 78611
Maurice R
Job Details: 03/14/2023
"Arrived onsite for icemaker machine not working. On inspection the unit had no power, on further inspection found that the power to the pump was not seated all the way. Once it was plugged in securely the unit powered backup. The unit is operating as designed and there was no water leak detected during service."
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/14/2023
Arriving onsite for broken glass in oven. Installed glass and tested unit. Oven working as designed.
We serviced a
WHIRLPOOL RANGE
Model KSGG700EWH0
Near Austin, TX 78757
Kimo
Job Details: 03/14/2023
"Arrived onsite for a oven that is having Internet issues where the royal function would turn itself off, and the unit would be on its own with no one pushing buttons. Upon arrival I I put unit into broil and monitored it for about 15 minutes and found no issues through speaking with customer. He said he usually starts beeping after dinner and after they cleaned the unit I performed a few more tests and cannot get the feeling to happen due to the units intermittent behavior I replace to the control and advise the customer to be careful when cleaning the unit if they are using soap and water to keep moisture/water away from the keypad as best as they possible we can. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Cedar Park, TX 78613
Kimo
Job Details: 03/14/2023
Arrived on site for a DW with a top rack that has fallen off. Upon inspection I found that the rack adjusters broken. I replaced them and tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Canyon Lake, TX 78130
Leonardo
Job Details: 03/14/2023
Arrived on site to test unit for F2E2 error code. Replaced control board and ui test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Canyon Lake, TX 78130
Leonardo
Job Details: 03/14/2023
Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Cleared drain hose test unit and unit test good job complete.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near New Braunfels, TX 78132
Leonardo
Job Details: 03/14/2023
Arrived on site to test unit for unit not starting. Test unit and found unit not draining. Removed drain pump and found glass stuck in drain pump. Removed glass test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Cedar Park, TX 78613
Kimo
Job Details: 03/14/2023
Arrived onsite for a DW with a top rack that has fallen off. Upon inspection I found that the rack adjusters were broken. I replace them and tested unit and found unit operating as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near San Marcos, TX 78666
Leonardo
Job Details: 03/14/2023
Arrived on site to test unit for damaged handle. Replaced handle test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78717
Vincent
Job Details: 03/14/2023
"Arrived on site for dishwasher, inspected unit and work area. Installed new sump and motor and tested. Unit is now operating as designed. No leaks where observed during service."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Cedar Park, TX 78613
Vincent
Job Details: 03/14/2023
"Arrived on site for microwave, inspected unit and work area. Removed unit from wall and disassembled. Tested the fuse and found it open. Replaced the filter board and unit is now operating as designed. Job completed."
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Austin, TX 78750
Vincent
Job Details: 03/14/2023
"Arrived on site for microwave. Inspected unit and work area. Customers complaint was no power once again. Removed unit from wall and found that the fuse was blown. Replaced fuse and interlocks and tested, unit is operating as expected. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78717
Vincent
Job Details: 03/14/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was not washing once the load was started. Tested unit in diagnostics and found the hot water not coming in to unit. Found that the water valve from the apartment is defective. Advised maintenance to replace hot water valve. Unit is operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Manor, TX 78653
Cliff
Job Details: 03/14/2023
Arrived on site to replace previously ordered parts for microwave. Replaced control and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Manor, TX 78653
Cliff
Job Details: 03/14/2023
"Arrived on site to diagnose a dryer with wrong name on door. Found maytag badge on whirlpool dryer door, and replaced door panel and badge. All is now marked properly and job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Georgetown, TX 78633
David Z
Job Details: 03/14/2023
"Arrived on site to follow up on icemaker not producing. Installed new Icemaker in unit. As soon as I installed the icemaker cycled. Verified proper fill and function. Thermistor cover broke off, thermistor had a loose connection as well. Used solder seals to redo thermistor connections. Unit working as designed at this time.ordrng 1 WP67003924 (Thermistor cover)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Round Rock, TX 78681
Vincent
Job Details: 03/14/2023
Arrived on site to install harness customer was sent. Disassembled unit and install parts.Tested unit and found while on test mode unit started to make loud scraping noises. Found the cam had broken. Im ordering a new part. No leaks where present at the rime of service. Customer would like to be on sooner service if possible. ; ordrng 1 W10721967 (Cam)
We serviced a
WHIRLPOOL OVEN
Model KFGG500ESS3
Near Round Rock, TX 78681
Vincent
Job Details: 03/14/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was bake would not ignite properly. Replaced igniter and still would not ignite. Im ordering a bake burner and another igniter. ordrng 1 W10764654 (Bake burner) and 1 WPW10324262 (Bake igniter)"