Service History 201

We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78132
Andrew
Job Details: 06/22/2021
"Arrived on site to test unit for wet clothes at end of wash cycle. Found shift actuator not connected to splutch. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5YHAXNL00
Near Austin, TX 78736
Luis
Job Details: 06/22/2021
Arrived on site. Found meat/vegetable air control stuck open causing items to freeze in drawer repaired switch changed temp control to allow good air flow to enter fresh food section. Found no odd noise
We serviced a
FRIGIDAIRE RANGE
Model TEF326FBA
Near Jarrell, TX 76537
Tyler
Job Details: 06/22/2021
Arrived on site for range not allowing oven functions to operate. Upon further inspection I found 240 volts from outlet. I then found when bake/broil selections were made that main control wasnt allowing for power transference to elements in oven.Found oven heating as designed call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Austin, TX 78724
Scott
Job Details: 06/22/2021
Arrived on site for fridge not dispensing water and ice maker not receiving water . Found valve froze . Ordering filter heater .; ordrng 1 W11024084 (Filter heater) and 1 W11312191 (Valve)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Leander, TX 78641
Kayman
Job Details: 06/22/2021
Arrived onsite for dryer with door seal issues. Upon inspection I found the unit is working as designed but the customer has concerns about the seal due to lint building u on the door past the seal. I used a light inside the drum and closed the door but should not see any light seeping through. I ran the unit with high heat and did not feel any air or heat leaving the door. The customer stated that they had the vents cleaned today. I explained that an obstruct vent system could cause lint to travel back into the unit and start to build up in spots. No repairs needed at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near New Braunfels, TX 78130
Andrew
Job Details: 06/22/2021
"Arrived on site to test unit for gas smell when operating oven. Found a slight gas smell when oven was preheating. Applied bubble solution to all connections and found no leaks. Also used gas leak detecter and did not find any leaks. Found when igniting small amount of gas was released because igniter was slightly too far from burner tube causing slight smell. Adjusted igniter, tested unit, unit works good. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Leander, TX 78641
Tommy
Job Details: 06/22/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced both damaged skins and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78744
Kevin
Job Details: 06/22/2021
"Arrived on site and inspected refrigerator and found fresh food temperature is 44 degrees freezer temperature is 2 degrees, confirmed evaporator fan is running properly. Replaced diffuser, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Hutto, TX 78634
Wesley
Job Details: 06/22/2021
Arrived onsite and found unit operating with some frost building up in the ice maker space. Cleared frost ice and heat treated seals to prevent air leak causing frost issue. Separator is working properly. Advised customer on use and care. All checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Jarrell, TX 76537
Tyler
Job Details: 06/22/2021
Arrived on site for refrigerator not cooling. Upon arrival Inspected both compartments and found defrost issue in FC. I then found after removing ice that heater could be forced on in diagnostics found evap thermostat out of range according to what specs should be and actually ohm resistance reading from thermostat (4.24) found then that both thermistor and main control not detecting coolness in freezer. will need w11035836 & W10438761( need to confirm proper thermistor part number for evap coil thermistor))
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Buda, TX 78610
Jacob
Job Details: 06/22/2021
"Arrived onsite for unit shutting off. Put unit In Diagnostics and unit passed. Did Check for any error codes and no error codes stored. Called tech line. Reported issues, said to not change any parts as the unit is working at this time. Spoke Andrew got sr#7731061439. No issues at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Spicewood, TX 78669
Brandon
Job Details: 06/22/2021
"Arrived on site for customer complaint of unit not completing cycle, found only error code saved was F0E7, load detected during clean cycle. I ran diagnostic test cycle, unit passed all tests, I ran DLMS calibration cycle, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS8
Near Austin, TX 78723
Matthew
Job Details: 06/22/2021
Arrived onsite for refrigerator icemaker not producing ice. Upon inspection found no voltage through icemaker. Checked harness and found failed internally. Checked source voltage and recorded 122 vac. Need icemaker and harness replaced. Send with incompatible ice maker will need to reorder. Office to reschedule ; ordrng 1 D7824706Q (ice maker) and 1 WP12544124 (valve) and 1 WPD7813010 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Austin, TX 78759
David Z
Job Details: 06/22/2021
"Arrived on site to install previously diagnosed parts to resolve fill tube being too short and cracked door handle. Affixed fill tube extension to proper length, and replaced door handle. Unit filled immediately and is not leaking and water. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78754
Matthew
Job Details: 06/22/2021
Arrived onsite for refrigerator making noise. Upon inspection found while cooling condenser was vibrating against compartment. Used sound damper and adjusted rollers to give additional clearance. Once adjustment was making the vibrating stopped. Job complete
We serviced a
KITCHENAID OVEN
Model KEMC378KSS04
Near Cedar Park, TX 78613
Justin
Job Details: 06/22/2021
Arrived on site to install previously diagnosed parts. I installed the new transformer and then tested the unit. The unit is working as designed and no longer making the loud hum.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2275XTVY2
Near Georgetown, TX 78626
Lou
Job Details: 06/22/2021
"Arrived on site to inspect dishwasher dispenser not working. Upon further inspection, I placed the unit in diagnostics and tested. Unit operated as designed. Customer advised that the dispenser door isnt opening all the time. I removed the outer door panel and retested and watched the dispenser door open. I opened the unit door to check the dispenser door and it was open. Also, I found the vent leaking water inside the door. I removed the vent and cleaned the gasket and it looked good. Reinstalled the vent and adjusted and retested. Unit continues to operate as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB3
Near Pflugerville, TX 78660
Wesley
Job Details: 06/22/2021
"Arrived onsite and spoke with Adrian at Techline to document findings of damage to the wave guide. Also reported other issues, of transformer buzzing and secondary control failure following resettable fuse sr#7731059063.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Elgin, TX 78621
Matthew
Job Details: 06/22/2021
Arrived onsite for refrigerator icemaker not making ice. Upon inspection found ice bin stuck. May be damaged or frozen in place. While trying to remove bin did hear ice dump and tray filled. Auger motor not actuating. When dispenser pad is pressed ice door does open but motor does not seem to be working. Ordering ice bin just in case and auger motor. Notified customer to manually defrost 2 days prior to next visit. Office to reschedule ; ordrng 1 W11185686 (ice-contnr) and 1 W11310391 (AUGER MOTOR ) and 1 WPW10309866 (solenoid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78753
Matthew
Job Details: 06/22/2021
Arrived onsite for cooling concerns in RC. Upon inspection found Compressor is cycling. Internal temperature at 38 degrees which is optimal. Found freezer setting at -3 so adjusted to 0 degrees. Customer was using thermometer that was inaccurate. Evaporator fan running and dampener is functioning. Customer mentioned ice maker not functioning. Checked and found valve not operating.
We serviced a
GE REFRIGERATOR
Model GSHS6LGBBHSS
Near Georgetown, TX 78628
Lou
Job Details: 06/22/2021
"Arrived on site to inspect refrigerator not making ice and not dispensing water. Upon further inspection, I tested the water dispenser and it failed. I tested the ice maker and it harvested but failed to fill. I found the filter head with the bypass installed. Removed the bypass and retested the dispenser and water trickled out. I removed and replaced the filter head and retested the dispenser and ice maker. Both are operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454BSS0
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/22/2021
"Arrived on site for microwave having no power. Inspected unit and work area. Removed unit and gained access to fuses and door switches. Found 20 amp fuse blown. Removed fuse and installed new. Powered unit on and opened and closed door several times. Tested heating operation and found heating. Reinstalled unit and tested operation again. All tested good. Spoke with customer opening closing door with both hands.
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Leander, TX 78641
Kayman
Job Details: 06/22/2021
Arrived onsite for range with upper and lower oven not heating. Upon inspection I found no stored error codes. I found voltage going to the ignitors but no amp draw. I found the broil ignitor working as designed. SW and I troubleshot the unit and found the bake ignitors for both ovens need to be replaced. The customer brought to my attention the LF burner not operational. I found the ignitor not sparking. No gas leaks detected during time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78704
Scott
Job Details: 06/22/2021
"Arrived on site for washer not agitating. Ran diagnostics unit would only agitate one way . Found arm on actuator broken . Replaced actuator ran calibration and diagnostics wash. All checked normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FVMS01
Near Austin, TX 78738
Luis
Job Details: 06/22/2021
"Arrived on site for no ice. Ran diagnostics on optics diagnosed defective optics,replaced optics ran power cycle icemaker ran through a cycle filled with water.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Austin, TX 78734
Brandon
Job Details: 06/22/2021
"Arrived on site for customer complaint of of unit not washing or draining, found failed sump assembly and failed drain pump.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Austin, TX 78728
Justin
Job Details: 06/22/2021
"Arrived on site for a wall oven with a door that would not open. Upon arrival the customer stated the real issue was the console was making a slight rattle when physically moving it. I removed the console and found it as designed. I advised the customer they were out of their cosmetic warranty. I also advised them on what a customer instruct is, and how they have utilized theirs.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78745
Kevin
Job Details: 06/22/2021
"Arrived on site and inspected dishwasher and found rinse aid door/cover will not stay locked. Also found gasket on detergent drawer is out of its channel. Replaced dispenser and recommended to homeowner that if they are using pods to drop pod directly into lower left-hand corner of tub. Pods have been known to get caught on inside of detergent dispenser slider and move gasket out of channel, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
David Z
Job Details: 06/22/2021
"Arrived on site to diagnose dryer that was building excess moisture in unit. Ran unit with vent hose disconnected and found no air moving out the vent. Disassembled unit and found the belt on the motor snapped, resulting in blower wheel not turning. Returning with motor to resolve. ;
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78757
Justin
Job Details: 06/22/2021
"Arrived on site for a dishwasher not draining. Upon arrival the customer stated the unit will drain, but takes her pressing cancel and drain several times. I put the unit into diagnostics mode and found stored error code F9E1 for no drain. I then ran a diagnostics cycle and measured voltage at the drain. I found only 120V going to it, but could barely hear it running. This indicates a faulty drain pump. Office will need to reschedule. We will return with the drain pump already on order.; ordrng 1 CNote (Return with pump on order)"
We serviced a
GE REFRIGERATOR
Model ZIS360NRI
Near Austin, TX 78733
Luis
Job Details: 06/22/2021
Arrived on site for no ice. Diagnosed a defective icemaker replaced defective icemaker assembly
We serviced a
JENN-AIR OVEN
Model JJW2827IL01
Near Austin, TX 78746
Leonardo
Job Details: 06/22/2021
Arrived on site to test unit for upper oven fan continue to run when on room temp. Found oven reading 378? at room temp. Will order new sensor and control board. Office to reschedule. ; ordrng 1 W11290976 (Probe sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Hutto, TX 78634
David S
Job Details: 06/22/2021
"Onsite for fridge no cool. Found fridge open and unplugged. No UV dye at RC evap. Put unit into home position and found equalized pressures in a vacuum. Replaced hv drier, found no restriction in drier. Tried to pull a vacuum on unit, vacuum would not hold. Put a sweep charge into system. Found no evidence of refrigerant leaks. Put unit into test4 step 5, powered unit off, leaving the unit locked in FC position. Found equalized pressures at 55psi. Ordering nitrogen to further diagnose leak. Office to reschedule for SS repair. ; ordrng 1 NITROGEN (NITROGEN) and 1 WPW10143759 (UV drier)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78745
Kevin
Job Details: 06/22/2021
"Arrived on site and replaced actuator diagnosed on previous visit, after replacement ran a calibration cycle to confirm repair, job complete"
We serviced a
MAYTAG DRYER
Model MGD8630HC2
Near Austin, TX 78731
David Z
Job Details: 06/22/2021
Arrived on site to diagnose dryer making noise. Upon arrival I ran the unit and verified there was a scraping noise coming from the right hand side of panel and observed the panel was slightly bowed and scraping against the drum. I was able to straighten out the right side panel. The unit is now running quietly. Advised customer if unit returns to follow up with us and we will return with drum and right side panel. Unit will need a 2 man job due to being a stacked unit. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Dripping Springs, TX 78620
Robert
Job Details: 06/22/2021
Arrived on job for complaints of warm temperature. Found the evaporator blocked with ice. Enter diagnostics and turn on heater heater working properly. Test thermistor and found out of range.
We serviced a
GE OVEN
Model JGBS30DEK2WW
Near Austin, TX 78724
Leonardo
Job Details: 06/22/2021
Arrived on site to test unit for gas smell. Found new valve came with natural gas orifice. Will need to order new Lp oven orifice. Office to reschedule. ; ordrng 1 WB49X26121 (Conversion assembly) and 1 WB28X21079 (Oven orifice LP)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS04
Near Georgetown, TX 78628
Lou
Job Details: 06/22/2021
"Arrived on site to inspect refrigerator nameplate missing and RC doors not level. Upon further inspection, I found the nameplate missing and the unit needed to be leveled. I placed a new nameplate on the FC door and attempted to level the unit but found the unit leaning to the right side. Customer advised that when the home was built and the tile was laid, the tile wasnt laid all the way back to the wall behind the unit. I recommended that the customer place something behind the unit on the right side to be able to level the unit. Customer advised that they will have someone finish the tile or they would and if needed, they will contact the office to get assistance with leveling the unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Hutto, TX 78634
Wesley
Job Details: 06/22/2021
Arrived onsite and replaced the ice chute which had frost build up underneath it. Ice door and separator are operating properly. All checks good.
We serviced a
WHIRLPOOL OVEN
Model RBS305PDQ6
Near Dripping Springs, TX 78620
Robert
Job Details: 06/22/2021
Arrived on job to replace inner glass. After replacement customer inspected work.
We serviced a
WHIRLPOOL Dryer
Model n/a
Near Leander, TX 78641
Kayman
Job Details: 06/22/2021
Arrived onsite to install previously diagnosed parts. I installed the repair kit and tested the unit. The unit is working as designed at this time.
We serviced a
WHIRLPOOL COOKTOP
Model JEC3536BS00
Near Kyle, TX 78640
Leonardo
Job Details: 06/22/2021
Arrived on site to replace left front switch and right front switch and right front burner. Replaced all 3 parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Round Rock, TX 78664
David S
Job Details: 06/22/2021
"Onsite to install previously diagnosed parts. Replaced flame spreader and unit still wouldnt re-ignite after preheat. Turned on microwave vent, tested, no ignite. Opened back door to house, tested, no ignite. Tested with vent on and door open, no ignite. Checked for insulation issues, found none. Took off bottom two trays from underneath oven and found vent hole prongs bent. Reshaped, tested, no ignite. Oven will only re-ignite if door is opened or if bottom panel or bottom underneath trays are off. Called techline, they told me to order harness from service pointer they gave me W10622771. SR#7730889209 Ordering harness WPW10701462. ; ordrng 1 WPW10701462 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near Austin, TX 78738
Robert
Job Details: 06/22/2021
Arrived on job for complaints of not draining. Found the drain hose too low allowing back flow. Hung the hose higher in cabinet. After replacement test operation. No leaks detected at time of service
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Austin, TX 78733
Kevin
Job Details: 06/22/2021
Arrived on site and inspected range and found knob for left smaller oven will not stay attached to valve stem/UI. Moving right ovens knob over to the left one works fine. There is no visible issue between each of the knobs. Took pictures. Will send two knobs directly to customer ; ordrng 2 D2CW11316872 (D2C Knob)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48QMB02
Near Granger, TX 76530
Wesley
Job Details: 06/22/2021
Arrived onsite and thoroughly inspected unit for cooling issue. Found temps at 32 in freezer and over 50 in fridge. No frost pattern beyond the first loop of the evap. Found possible large deposit of oil floating on top of water in pan underneath unit. Approval from expert panel on overhaul of unit sealed system.
We serviced a
WHIRLPOOL WASHER
Model MAH6500AWW
Near Hutto, TX 78634
Wesley
Job Details: 06/22/2021
Arrived onsite for washer door not closing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Driftwood, TX 78619
Jacob
Job Details: 06/22/2021
Arrived onsite for unit have ice buildup at the bottom of the freezer. Looked at the bottom and saw a sheet of ice at the bottom. Removed ice from the bottom of the unit and also found that the drain tube was clogged causing the water buildup at the bottom p. Cleared all ice from he bottom of the unit and the drain area. No issues at this time. Job complete
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Austin, TX 78759
Justin
Job Details: 06/22/2021
"Arrived on site for a wall oven not working after a self clean. Upon arrival the customer stated the unit was responsive, but had no heat. I turned the power off at the breaker. I also had the customer sign the moving appliance damage waiver, for they had soft hard wood floors. I gained access to the elements and ohmd them out. All read good. I then ohmd out the thermal fuse and found it open and needing to be replaced. The customer requested not fully installing the wall oven back so the next service will be easier. ; ordrng 1 WP8304452 (Thermal Fuse)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNZS0
Near Austin, TX 78733
Luis
Job Details: 06/22/2021
"Arrived on site for refrigerant leak. Replaced evaporator,compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec. Ran diagnostics good frost formation on evaporator plate,hot gas solenoid passed. Reassembled unit ran diagnostics all test passed,checked all tubing no leaks."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Burnet, TX 78611
Cliff
Job Details: 06/22/2021
Arrived on site to diagnose a dishwasher that is not draining. Found drain pump failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Spicewood, TX 78669
Brandon
Job Details: 06/22/2021
"Arrived on site for customer complaint of unit not allowing water into unit. When I arrived I found unit unplugged, when I plugged unit in the drain pump started which is an indication of unit lost power during a cycle, I let the drain pump finish running. I ran diagnostic test cycle, unit tested good, I ran calibration cycle, I started a load of towels, unit filled and started washing, unit tested good at time of service
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Leander, TX 78641
Kayman
Job Details: 06/22/2021
Arrived onsite to install previously diagnosed parts. Upon inspection I found he center burner is missing the smaller cap which is required for it to ignite. I am ordering the Cap kit(W10811958) cap kit 2.0(W10814915 for return visit. Office to R/S due to part availability. ; ordrng 1 W10811958 (Cap kit center) and 1 W10814915 (Cap kit 2.0)
We serviced a
GE REFRIGERATOR
Model ZIF36N
Near Austin, TX 78730
David Z
Job Details: 06/22/2021
Arrived on site to install previously diagnosed defrost timer to resolve compressor not running. Replaced defrost timer and retested. Verified unit is cycling on and working as designed. Call complete.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Granger, TX 76530
Wesley
Job Details: 06/22/2021
Arrived onsite and installed control. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Jarrell, TX 76537
Tyler
Job Details: 06/22/2021
Arrived on site for refrigerator leaking water and not freezing correctly in the freezer. Upon arrival I was able to confirm that unit had a clog defrost drain line as well as an evaporator defrost issue in the freezer section the defrost drain line had a massive dirt clog inside the P-trap and the thermostat inside the Evap motor harness assembly had also stopped gauging correct temp. I ended up unclogging the drain line re-silicone in the drain line in and then I installed a new Evap motor harness assembly and high-voltage control reassembled and tested unit and found everything functioning as designed and form because we would take 24 to 48 hours to call refrigerator and make ice call complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Killeen, TX 76549
Noah D
Job Details: 06/22/2021
"Arrived on site to inspect unit for not heating, upon inspection found the unit was grounding out at the bake element, ordering element. Office to reschedule ; ordrng 1 W11111743 (elmnt-bake)"
We serviced a
GE REFRIGERATOR
Model GCE06GGHDWW
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/22/2021
"Arrived on site for under-counter refrigerator not cooling. Inspected unit and work. Found no frost pattern. Gained access to compressor and found kicking and off. Removed starting device and measured compressor electrical windings and found within range. Measured amp draw to compressor and found at 3.6 amps and shutting off. Either bad starting device or mechanically failed compressor. Will need to replace starting device and test unit. Removed starting device and installed new. Measured amp draw and found .80 amps, within range. All tested good, no water leaks detected during service."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78728
Justin
Job Details: 06/22/2021
"Arrived on site for a washing machine not cleaning well. Upon arrival the customer stated that she did not believe anything was wrong with it, but did not like the way it cleaned her clothes. She stated someone had told her to call anyways. I put the unit into diagnostics mode and found stored error code F0E4 for high water temp and F2E1 for stuck key. I cleared the error codes. I then ran a test cycle and found it running through as designed. No error codes thrown at the end of the cycle. I found the water lines installed correctly and the temp sensor within range. I advised the customer on my findings. Unit is working as designed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Georgetown, TX 78628
Lou
Job Details: 06/22/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could not duplicate the noise. From the customers description of the noise, I disassembled the unit and found the back right roller damaged. I removed and replaced both rollers and cleaned the axles and removed and replaced the tension pulley and vacuumed the lint from the unit. Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL DRYER
Model LEQ9508KQ1
Near Austin, TX 78732
Brandon
Job Details: 06/22/2021
"Arrived on site for customer complaint of long dry times, found unit had 200 degrees exhaust temperature, cycling on and off just fine, I went in the attic to see where it was venting to, found weak air flow and fire hazard due to duct being disconnected. instructed customer to have vent company back out and have the duct worked on."
We serviced a
AMANA REFRIGERATOR
Model SRD26VPSE
Near Spicewood, TX 78669
Brandon
Job Details: 06/22/2021
"Arrived on site for customer complaint of unit not cooling, found failed start device, ordering start device. ; ordrng 1 WP10097202 (Start device)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Driftwood, TX 78619
Jacob
Job Details: 06/22/2021
Arrived onsite to replace all switches ordered. Replaced switches. Tested the unit. Unit tested good. No issues at this time. Job complete.
We serviced a
KITCHENAID RANGE
Model KCGD506GSS
Near Austin, TX 78759
David Z
Job Details: 06/22/2021
"Arrived on site to install mounting bracket per tech line instructions to resolve gap in counter top where cooktop meets. Installed bracket and tightened down. Found this reduced the gap some, but there is still some minor spacing. No further repairs to attempt as cooktop has been replaced and is now properly braced. Also installed new bezels on cooktop missing from previous cooktop. Call complete."
We serviced a
GE DISHWASHER
Model GDT655SSJ2SS
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/22/2021
Arrived on site for on site for dishwasher leaking. Inspected unit and work area. Tested operation and found major suds buildup in unit (see SD-pic). Found customer using wrong soap. Added cooking oil to disintegrate soap suds. Had customer place towel down in front of unit in case it leaks. Advised customer to run light cycle after current cycle completes.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Wesley
Job Details: 06/22/2021
Arrived onsite and replaced belt. Unit is now operating as designed. Advised on repair.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Austin, TX 78745
Kevin
Job Details: 06/22/2021
"Arrived on site and inspected washer and found stacked dryer above washer is leaking.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78717
David S
Job Details: 06/22/2021
"Onsite for fridge not cooling properly. Found ice build up on RC evap cover and that evap cover not sealing properly due to evap cover clips out of shape. Ran diag test 38 force defrost, defrost heater came on in freezer. Ordering evap cover and UI. Will continue diagnosing on return visit. Needs AUTHO; ordrng 1 WPW10387382 (Evap cover RC) and 1 W11130211 (UI) and 1 CNOTE (AUTHO)"
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW0
Near Austin, TX 78735
Kevin
Job Details: 06/22/2021
"Arrived on site and inspected washer and found door will lock and drain will run but there is no motion from wash basket. After several minutes washer will display F06. At minimum motor control would need to be replaced
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Mustang Ridge, TX 78610
Jacob
Job Details: 06/22/2021
Arrived onsite for unit making noise when slowing down occurs. Tested unit didn?t hear the noise. When looked under the unit. Found that the actuator was the wrong one from the factory. Replaced actuator. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV02
Near Cedar Park, TX 78613
Justin
Job Details: 06/22/2021
"Arrived on site for a refrigerator with the doors not closing properly. Upon arrival customer stated that on their old unit the door would close automatically. They informed me that they thought the doors may be unleveled and causing this unit to not automatically close. I used my level and found the doors aligned properly. I also advised the customer the doors are working as designed and this unit does not have the same hinges that their LG had. I also advised the customer on the use of a customer instruct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB00
Near Driftwood, TX 78619
Jacob
Job Details: 06/22/2021
"Arrived onsite for unit not freezing/cooling. Listened to the unit. Heard the fan and the compressor running. Could not hear the fan in the freezer turning on. Ohmed out the motor and motor was open. Replaced motor, fan turned on. No issues at this time. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WW2460B
Near Austin, TX 78748
Kevin
Job Details: 06/22/2021
"Arrived on site and inspected oven and found When set to 350 degrees Bake cycle will not heat. If temperature dial is moved up to 450? it will then turn on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78737
Luis
Job Details: 06/22/2021
"Arrived on site for no ice. Ran diagnostics E5 error on icemaker defective thermistor,replaced icemaker assembly,ran diagnostics icemaker passed harvest ran fill test passed. Lowered shut off arm on freezer icemaker,icemaker ran through a harvest and filled with water."
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Austin, TX 78705
Scott
Job Details: 06/22/2021
"Arrived on site for coin slot jamming up when depositing money . Replaced coin slot .No water leaks detected at time of service. Job complete ."
We serviced a
GE REFRIGERATOR
Model PFSS6PKXESS
Near Austin, TX 78739
Luis
Job Details: 06/22/2021
"Arrived on site for loud noise and cooling complaint. Found ice forming on cover and forming out of vents diagnosed unit will need cover,sensor and drain clip. Unable to locate cover office to attempt to,find part ; ordrng 1 WR23X10582 (Sensor) and 1 Freshfoodevaporatorcovercompleteassembly (Fresh food evaporator cover complete assembly) and 1 WR51X10105 (Clip)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/22/2021
"Arrived on site for washer not cleaning clothes. Performed diagnostics mode and checked fault codes, no faults stored. Ran automatic test cycle and found not agitating correctly. Gained access to gearcase and motor. Found actuator not connected with cam. Found failed actuator. Removed actuator and installed new. Ran calibration cycle and automatic test cycle. Found unit agitating properly. Monitored all other operations. All tested good, no water leaks detected. Spoke with customer on soap usage with a home water softener."
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC6FS1
Near Dripping Springs, TX 78620
Robert
Job Details: 06/22/2021
Arrived on job for complaints of noise. Called tech line and did video call noise level on all settings normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Cedar Park, TX 78613
David S
Job Details: 06/22/2021
"(Tw) Onsite for fridge not cooling properly. C/S unit was flickering on the RC temp at control, that it would reset itself to 7, and eventually wouldnt allow a change in the temp setting. Found unit cooling and freezing, but the controls were struck. Replaced control, re-programmed control to code, unit now functioning as designed. Advised customer to monitor cooling of the fridge for 24-48 hours. Call complete."
We serviced a
ELECTROLUX WASHER
Model EFLS617STT
Near Burnet, TX 78611
Cliff
Job Details: 06/22/2021
"Arrived on site to diagnose a washer that is not cycling properly. Found motor control board shorted preventing unit from running. Autho is needed per w/o and office to set return appointment once autho is obtained.
We serviced a
MAYTAG WASHER
Model MAV7700AWW
Near Elgin, TX 78621
Matthew
Job Details: 06/22/2021
Arrived onsite for washer filling and then delayed or no start. Unit is having intermittent timer and switch issues. Need to order timer and return with lid switch to correct issues. Office to reschedule ; ordrng 1 WP22003499 (timer)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JV0
Near Manor, TX 78653
Matthew
Job Details: 06/22/2021
Arrived onsite to replace previously diagnosed parts. Replaced control and sensor. Tested unit at 350 degrees and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KCGS350ESS00
Near Austin, TX 78758
David Z
Job Details: 06/22/2021
"Arrived on site to diagnose cooktop with sticking center burner knob. Tested unit and found the knob for center burner was seated too low, so the knob was rubbing. Removed cooktop and slightly bent the bracket on the manifold pipe to allow more rise on the valves and knobs. Retested unit and found no further rubbing, all is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Austin, TX 78702
Scott
Job Details: 06/22/2021
"Arrived on site for leaking washer . Found several small cracks on bottom of bellow causing leaks . Double checked all hose and dispenser connection . All checked dry . Replaced bellow Ran diagnostics wash and quick wash ."
We serviced a
JENN-AIR OVEN
Model JJW3430DS00
Near Cedar Park, TX 78613
Kayman
Job Details: 06/22/2021
Arrived onsite to install previously diagnosed parts. I installed the outer door glass and hinges. The unit is working as designed at this time.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Canyon Lake, TX 78130
Noah D
Job Details: 06/22/2021
"Arrived on site to inspect unit for not venting properly, upon inspection found the units standpipe had been crimped allowing a lot of lint to escape, I corrected the vent but the standpipe will need to be fixed by builder. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78754
Matthew
Job Details: 06/22/2021
Arrived onsite for freezing lines. Upon arrival found water dispenser line and ice maker fill line frozen. Customer has had issues before. Customer already tried turning up the temperature to counter the freezing lines. Set to 41 degrees and confirmed temperature. Freezer set to 2 degrees and recorded 9 degrees .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Cedar Park, TX 78613
Justin
Job Details: 06/22/2021
Arrived on site to install previously diagnosed parts. I installed the new harness and then tested the unit in diagnostics. No error codes were present. I ran a test cycle and it ran through as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/22/2021
"Arrived on site for dishwasher not draining dishes. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no faults. Monitored test cycle while measuring amp draw. Measured incoming water temperature at 120?. Found amp draw at 6.5 amps, within range. Found rinse aid in dispenser. Checked heater for hot temperatures at end of cycle and suds from rinse aid. All tested good, no water leaks detected. Found customer on home water softener. Spoke with customer on user care guide and soap usage."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Temple, TX 76502
Tyler
Job Details: 06/22/2021
Arrived on site for washer not allowing hot water in unit. Upon arrival entered diagnostics but found no error codes stored. Upon further tests I found both hot/cold sides of inlet valve malfunctioning. Tested power to valve and found stable 120v connection. Removed water lines and inspected water pressure and found no irregularities. I then replaced inlet valve and reassembled and tested washer. Found unit allowing proper water flow and cycling as designed. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Cedar Park, TX 78613
Kayman
Job Details: 06/22/2021
Arrived onsite for wall oven with shattered door. I found the inner pane and glass pack broken . I replaced both panels and reassembled the door. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near Austin, TX 78725
Scott
Job Details: 06/22/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Temple, TX 76502
Tyler
Job Details: 06/22/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Austin, TX 78717
David Z
Job Details: 06/22/2021
"Arrived on site to diagnose refrigerator with moisture around mullion and gasket. I observed the unit had a build up of moister. Retraced steps from service pointer and I tested the software via test 129 and 134. All software was up to date. I then tested the voltage to the mullion and found that it was at 12.7 dc volts. I then checked resistance at the mullion and found it to be 16.3 ohms. I also checked a new mullion and also got 16.3 ohms resistance. Called tech line and spoke to Bruce, Sr# 7731067056. Bruce advised setting mullion to always on via test 85. Recommended giving it 24 hours to test, and if issue still persists to order a new mullion from the Plainfield warehouse, which should measure around 8 ohms resistance. Call complete at this time, customer will follow up if issue persists"
We serviced a
JENN-AIR COMPACTOR
Model TC707S3
Near Austin, TX 78734
Brandon
Job Details: 06/22/2021
"Arrived on site to replace gear kit, after replacing, unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78628
Lou
Job Details: 06/22/2021
"Arrived on site to insect wall oven odors and control issues. Upon further inspection, the customer advised that the unit is putting off a bad smell and the interior light wont turn off. I tested the light/door switch and found the switch not making good contact with the actuator. Adjusted the switch/latch assembly and retested and light is turning off now. I placed the unit in diagnostics and checked error codes and found F6E4. Per tech sheet, I removed and replaced the main control and tested. Unit is operating as designed. I recommended that the customer connect the unit to WiFi. Job completed."
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Wimberley, TX 78676
Jacob
Job Details: 06/22/2021
Replaced control. Tested unit. Unit tested good. No issues at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Round Rock, TX 78664
David S
Job Details: 06/22/2021
"(Tw) Onsite to install previously diagnosed parts. Replaced control. Tested thermistor in FC, 2.4ohms at room temp.Tested heating element in FC, 22ohms. Both within spec. Replaced evap harness. Plugged unit back in, evap showed a good frost pattern. Unit functioning as designed. Informed customer to let unit cool for 24-48 hours before use. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Mustang Ridge, TX 78610
Jacob
Job Details: 06/22/2021
"Arrived onsite to replace FR door to the unit. Attempted to replace FR door. But after replacing the door, the new door would not seal correctly. Need to re order the FR door to the unit. Ordered part. Office to reschedule ; ordrng 1 LW11258441 (FR DOOR)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Dripping Springs, TX 78620
Robert
Job Details: 06/22/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation.