We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near San Marcos, TX 78666
Andrey
Job Details: 03/31/2023
"Arrived on site to replace previously diagnosed control, hot and cold water valve, replaced parts cleaned drain pump filter, unit is at a animal hospital and there is alot of hair that accumulating customer will need to clean it on a monthly routine to ensure proper functions, tested unit, unit is now running as designed"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Austin, TX 78737
Leonardo
Job Details: 03/31/2023
Arrived on site to drop off vent. Customer will need someone to install job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Killeen, TX 76542
David Z
Job Details: 03/31/2023
Arrived on site to install new hinges on washer due to bent hinges. Replaced and tested unit. Verified all working as designed. Repair completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Killeen, TX 76549
David Z
Job Details: 03/31/2023
Arrived on site to diagnose dishwasher with no power to unit. Tried to run unit and got no response from the console. Flipped wall switch and unit powered on. Tested and verified its working properly. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Manor, TX 78653
Matthew
Job Details: 03/31/2023
"48 g. Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and powered unit. Compressor is running. Notified customer to give min 24 hrs for temperature to stabilize. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78653
Matthew
Job Details: 03/31/2023
Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Unit has previously had compressor replaced 8/22. Checked compressor compartment for signs of dye and found none. Exposed evaporator compartment and found ice ball in top corner but no signs of dye. Checked pressures and equalized at 16 psi. Running pressure at -20/42 psi. Contacted tech line for assistance. Recommended changing 140 psi nitrogen and inspect for leaks or pressure drop. Allowed to sit 20 min . Pressure dropped from 140 to 125 psi after 20 min. Documentation with tech line. SR#7736079893. Tech Submitted for review. Will make contact on how to move forward. Spoke to office personnel to inform them tenant is without refrigerator.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 03/31/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the intermittent failure of the control panel/WiFi, I removed and replaced the control panel and tested and unit is operating as designed. The customer couldnt remember their password for WiFi. I left the number to the manufacturer wifi team for further assistance with the WiFi connection if needed. Job completed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Georgetown, TX 78633
Lou
Job Details: 03/31/2023
"Arrived on site to inspect microwave door not opening fully. Upon further inspection, I found when opening the microwave door fully, it rubs against the trim pieces (photo). I found the outer door panel/glass is warped and removed and replaced it. After replacing, I found the new door panel rubbed on the trim. After further inspection, I found the base board supporting the unit is beginning to badly warp and the unit is resting on the lower drawer front board (photos). I advised the customer of my findings and that the issue is an installation issue and possibly a cabinet issue. I discussed it in depth on what needed to be repaired and that our company cannot do the repair. Customer took photos of what needed to be repaired as well. Other than the microwave door rubbing, the unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Nolanville, TX 76559
Tyler
Job Details: 03/31/2023
"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found defrost problem in fc. Found control not sending 120 to heater and thermistor in fc failing. Replaced both controls, thermistor, and harness and added permagum near evap area to insure no air leaks. Unit working as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Harker Heights, TX 76548
Tyler
Job Details: 03/31/2023
Arrived on site for refrigerator needing previously diagnosed ice maker. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found ice maker automatically turn on and run as designed without failure. Informed customer to give unit 24hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Harker Heights, TX 76548
Tyler
Job Details: 03/31/2023
Arrived on site for dryer with lint cleaner thing stuck in dryer vent. Upon arrival confirmed issue. Found and removed cleaner object. Reassembled and tested unit and found dryer working as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/31/2023
Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue. Found high side leak at compressor. Repaired leak and replaced drier. Recharged system with 5.5oz of refrigerant. Found unit working as designed and informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2290HEB
Near Lampasas, TX 76550
Tyler
Job Details: 03/31/2023
Arrived on site for refrigerator leaking water. Upon arrival confirmed complaint and leak. After multiple tests I couldnt pinpoint 1single source of leak but found multiple potential causes. Due to units age customers doesnt want to continue with repairs and wants to replace unit. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near New Braunfels, TX 78132
Andrew
Job Details: 03/31/2023
Arrived on site and replaced previously diagnosed triple valve. Replaced valance and unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near New Braunfels, TX 78130
Andrew
Job Details: 03/31/2023
arrived on site to test unit for not fully washing. Customer stated unit is working good and no need to check it. Was under the impression we were replacing unit per conversation with homeowner. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near New Braunfels, TX 78130
Andrew
Job Details: 03/31/2023
Arrived on site for noise. Ran self diagnostics and engaged components individually. Found cam retention nut was extremely loose preventing cam from locking into place when engaging/disengaging causing noise. No signs of damage to cam. Secured nut and completed diagnostics with no issues. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Austin, TX 78750
Luis
Job Details: 03/31/2023
"Arrived on site for no cool in fresh food section. Removed evaporator,3 way valve and evaporator attempted to flush cap tube to remove possible restriction,replaced drier,evaporator and 3 way valve. Vacuumed system down unit kept vacuum recharged system to manufacture spec ran test 10 no frost forming on evaporator pressure reading -20 high side 75-100 called tech support gave description of all work down and readings diagnosed a restriction in cap tube whirlpool will contact customer. SR#7735843027"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Austin, TX 78746
Luis
Job Details: 03/31/2023
Arrived on site. Replaced drawer and housing reinstalled shelves and drawers tested unit unit working as designed.
We serviced a
WHIRLPOOL FREEZER
Model MRT311FFFZ02
Near Austin, TX 78723
Luis
Job Details: 03/31/2023
"Arrived on site for noise complaint. Customer played recording of noise,diagnosed noise is from refrigerant entering evaporator tubing,removed cover added sealer to evaporator inlet tube. ; used 1 4318168 (Sealer) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78726
Vincent
Job Details: 03/31/2023
"Arrived on site for dryer, inspected unit and work area. Complaint was making noises. Tested and found that the motor bracket was lose. Reassembled motor bracket and tested unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Austin, TX 78741
Matthew
Job Details: 03/31/2023
Arrived onsite for dryer not heating. Unit is new and hasnt heated day one. Upon arrival inspected unit. Unit does power on and tumble. Disassembled and inspected. Found 240 circuit not completing. Found motor harness connector not secured. Secured connector and tested. Unit now heating properly. Job complete Motor harness loose not completing 240 circuit.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Austin, TX 78744
Matthew
Job Details: 03/31/2023
"Arrived onsite for damaged oven door and missing grill. Upon arrival inspected unit and took pics. Found bottom left corner of boot bent. Also found missing grill. Unit is showing out of 30 day cosmetic. Builder trying to find purchasing info. If not, repair will be out of pocket and payment arrangements will need to be made prior to repair. Builder will reach out. Will need to order screws as well. Screws (2) WPY706189"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78729
Vincent
Job Details: 03/31/2023
Arrived on site for dishwasher with adjuster kit broken. Inspected unit and work area. Installed new adjusters and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78728
Vincent
Job Details: 03/31/2023
Arrived on site for refrigerator leaking from icemaker. Inspected unit and work area. Installed new tube and tested. Unit is now performing as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78728
Vincent
Job Details: 03/31/2023
Arrived on site to install microwave door. Inspected unit and work area. Removed old door and installed new one. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Austin, TX 78758
Vincent
Job Details: 03/31/2023
Arrived to apartments for dishwasher. Inspected unit and work area. Customers complaint was dishwasher not working. Entered diagnostics and found error code for bad wash motor 4-3. Replaced wash motor and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Austin, TX 78738
Kevin
Job Details: 03/31/2023
"Arrived on site and inspected range and found burner caps are swapped front to rear On left and right sides. Showed new Home owner how one is thicker than the other and the thicker one belongs on the front burners. Range is now igniting properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Austin, TX 78752
Scott
Job Details: 03/31/2023
Arrived on site for low water during wash . Ran diagnostics. No error codes . Ran manual diagnostic and cold water was lower fill rate . Replaced valve . Ran calibration and diagnostics wash . All checked normal. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78703
Scott
Job Details: 03/31/2023
Arrived on site for upper rack falling down . Found adjusters failed . Replaced with new adjuster kit . No other issues found . No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Austin, TX 78701
Scott
Job Details: 03/31/2023
"Arrived on site ,replaced scratch cook top . No other issues found . Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Georgetown, TX 78628
Maurice R
Job Details: 03/31/2023
Arrived onsite for rc not cooling. On inspection found the moulin has a big gap at the bottoms of the fc door. There was a huge ice ball on the evap. Called WP tech line to report the issue to them. They sent the case to engineering department for review and will contact the customer.Sr7736077049
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78727
Vincent
Job Details: 03/31/2023
Arrived on site for microwave. Inspected unit and work area. Installed new parts ordered and tested. Unit is now operating as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kyle, TX 78640
Kevin
Job Details: 03/31/2023
"Arrived on site and found capacitor has failed, after replacing it washer is now working properly. No water leaks from connections at time of service, job complete"
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ2
Near Austin, TX 78704
Scott
Job Details: 03/31/2023
Arrived on site for same f27 error code . Found water sitting in tub . Ran diagnostics. No issues found with drain pump . Replaced both valves and water level sensor ran diagnostics all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Georgetown, TX 78626
Maurice R
Job Details: 03/31/2023
Arrived onsite for range cooktop burning food. On inspection found that the front left burner was staying on no matter where the switch was positioned at. Replaced the switch and the unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Lampasas, TX 76550
Tyler
Job Details: 03/31/2023
"Arrived on site for washer, making a grinding noise during spam. Upon arrival confirm noise complaint, and found after further testing that the inner gears of the gearcase were starting to fail and leaking oil all over. I then found that the washplate was rusted on to the gearcase and had to be broken in order to be removed safely. After getting authorization for gearcase and washplate replacement, i then replaced both parts, then reassembled and tested unit and found no leaks and unit now fully functioning as designed with no odd noises. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, TX 76502
Gerry C
Job Details: 03/31/2023
"WTW4816FW3 Arrived to inspect washer leaking. I could see evidence of water in the concrete garage floor around the washer. The customer advised they did see I noted the drain line was not fully inserted into the drain and corrected it for testing, advising the customer that I would add a safety strap prior to completing the call. I entered service test mode and found no stored error codes and filled the unit to its maximum allowed level in manual test mode, even causing the shield to make contact with the floor. I found no leaks with the static test and agitated at high speed, again with no leaks observed. I re-calibrated and ran an automatic test mode and all worked as designed. My suspicion is the partially inserted drain line, over the top of the cold water supply line, was the source of the water due to falling out of the drain standpipe, or nearly, and then dropping back in after drain operations. I added a drain safety strap. No leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Jarrell, TX 76537
Gerry C
Job Details: 03/31/2023
WFE505W0JS3 Arrived to inspect error and no operation. The unit showed Err F1E0 and had no functionality. I removed the control and tested. The unit resumed all normal functions and there were no errors present.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Copperas Cove, TX 76522
David Z
Job Details: 03/31/2023
"Arrived on site to follow up on dryer that was not powering on or heating. Found no issues with voltage, all has been resolved. I checked the control and found it good, but console isn't powering on. Removed console and checked. Found connector not plugged into the console on the display side causing unit not to power on. Adjusted connector and retested. Verified all working as designed. Repair completed."
We serviced a
JENN-AIR OVEN
Model JJW2430DS02
Near Austin, TX 78759
Vincent
Job Details: 03/29/2023
"Arrived on site for wall oven, inspected unit and work area. Customers complaint was F2E1 ERROR CODE. Entered diagnostic and found no other error codes. The error code displayed is for a faulty UI. I proceeded with repairs and installed new console. I then powered unit on and tested. Unit is now operating as designed. Job completed.
We serviced a
KITCHENAID OVEN
Model KEBK101SSS04
Near Austin, TX 78732
Paul
Job Details: 03/29/2023
Arrived onsite for a wall oven to replace the previous diagnosed parts. I replaced the broil element and tested the oven. All is working as designed.
We serviced a
WHIRLPOOL OVEN
Model JJW2427WS00
Near Austin, TX 78704
Matthew
Job Details: 03/29/2023
"Arrived onsite for oven triggering F3E0. Upon arrival inspected unit. Customer stated unit worked fine on last use, Saturday. Possibility of intermittent issues. Power cycled unit to reset controls. Tested individual components then ran a normal bake cycle at 350 degrees and unit was functioning properly. Notified customer that reset may have resolved issues. However if symptoms persist, recommend replacing control and sensor. Control Wpw10286791, Sensor WP74008369. Customer will monitor.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Liberty Hill, TX 78642
Kimo
Job Details: 03/29/2023
Arrived onsite to install previously diagnosed parts upon arrival I installed the new lid and tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Leander, TX 78641
Kimo
Job Details: 03/29/2023
Arrived on site for a DW with a top rack that is falling off. Upon inspection I found that the wheels had fallen off of the adjusters. I installed the new adjusters and tested unit and found unit operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FKS00
Near Georgetown, TX 78626
Lou
Job Details: 03/29/2023
"Arrived on site to inspect refrigerator ice maker not working and the freezer getting warm. Upon further inspection, I tested temps in the FC=38 degrees. Removed the FC evap cover and found a ball of ice on the cap tube area (photo) and no frost pattern. Tested the ice maker and it harvested but failed to call for water. Also found ice built up behind the motor cover. Inspected the compressor and found it very hot to touch. parts-compressor, access valve, UV dye drier, pan heater, evaporator, ice maker.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Georgetown, TX 78628
Lou
Job Details: 03/29/2023
"Arrived on site to inspect washer door locked. Upon further inspection, I placed the unit in diagnostics showing error code F3E1-water level system error. Cleared the code and continued with testing. Once the unit filled, I found a large amount of suds in the drum (photo). Also found the water valves at the wall are leaking (photo). Customer advised that they used a detergent pod and a small amount of detergent in the dispenser when the unit stopped operating properly. I advised that it was too much detergent and the unit went into flood mode (F3E1) and explained to the customer how the unit operates. At the end of testing, the unit is operating as designed. I made recommendations for use & care, as well as, detergent use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model mVW723HW0
Near Leander, TX 78641
Maurice R
Job Details: 03/29/2023
Arrived on site for washer not draining.on inspection could not get the unit to drain the water in the tub. Drain the water out and gain access to the bottom of the unit. I removed the pump and the blade was sized up. Installed new pump and tested unit in diagnostics mode. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Leander, TX 78641
Maurice R
Job Details: 03/29/2023
"Arrived onsite for previously diagnosed parts. Installed the ui an tested unit. The unit came up after the new ui was installed, I tested the dryer for 10 minutes and it was working as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Austin, TX 78745
Luis
Job Details: 03/29/2023
"Arrived on site replaced bin thermistor and grid cutter ran diagnostics all test passed.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Copperas Cove, TX 76522
David Z
Job Details: 03/29/2023
"Arrived on site to diagnose dryer that is not starting. Tested unit and found no motion from the motor, but the unit also was getting very hot with no motor running. Found the heating element coil was sagged onto the housing, causing it to ground and stay on. Provided estimate for new element and thermal fuse to resolve. Replaced element and thermal fuse and tested. Verified all working as designed. Repair completed.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near Fischer, TX 78623
Andrew
Job Details: 03/29/2023
Arrived on site to test unit for oven not working properly. Found terminal block was burnt up due to improper installation. Retention nuts were extremely loose on all terminals. Replaced terminal block(WPW10245259) from truck stock. Unit now working as designed. used 1 WPW10245259 (Terminal block) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Manor, TX 78653
Joe Z
Job Details: 03/29/2023
"Arrived on site for oven not heating and light not working. . Found ignitor has failed. Need to replace ignitor.Replaced igniter and test unit by preheating oven to 350. Unit is operating as designed. No gas leaks present at this time. Job complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Briarcliff, TX 78669
Kevin
Job Details: 03/29/2023
"Arrived on site for neither oven would begin a bake cycle, found ovens were accidentally set to Celsius when recent daylight savings time change happened. After resetting ovens to Fahrenheit they will both begin a bake cycle.
We serviced a
GE REFRIGERATOR
Model PVD28BYNCFS
Near Briarcliff, TX 78669
Kevin
Job Details: 03/29/2023
"Arrived on site and inspected refrigerator and Water dispenser has no pressure and icemaker is not filling traced issue to inlet valve. Refrigerator is still under one year GE warranty, Inlet valve needed is part WR57X27487 Homeowner will request part from GE and the remaining reimbursement would cover the installation of it.
We serviced a
LG WASHER
Model WT1501CW
Near Georgetown, TX 78633
Gerry C
Job Details: 03/29/2023
"WT1501CW Arrived to inspect off balance errors. The customer said the unit started intermittently failing to complete and showing off balance several months ago. It progressed to nearly every load within the timespan since first starting. I found the suspension was noticeably softer in the right rear of the unit and I removed and replaced, after testing all other variables that could cause this issue. I tested the unit and the issue appeared to be resolved. No leaks observed during service.
We serviced a
WHIRLPOOL DRYER
Model WED9470WW1
Near Waco, TX 76710
Jonathan M
Job Details: 03/29/2023
"Arrived on site for a dryer that is not tumbling. Inspected unit and work area. Customer advised that the unit motor does turn but that the drum does not turn. Did confirm the customers complain and disassembled the unit. Found the idler pulley completely broken and not attached to the belt. Found two rollers also stock and the belt completely worn. Replaced two rollers, the idler, pulley, and belt and tested the unit. And tumble and operate as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Waco, TX 76708
Jonathan M
Job Details: 03/29/2023
"Arrived on site for a dryer that wont power on. Inspected unit and work area. The customer advised that they had just bought this unit due to home renovation and the unit will not power on. Gained access to the terminal block and checked voltage. Found 89.2 V going from line 1 to neutral, 145 V going from line 2 to neutral, and 245 V going from line 1 to line 2. Checked voltage, going from line 1 and line 2 to neutral and found 120 V each. Checked voltage from neutral to ground and found 32 V. Advised the customer that they have a hot neutral and will need to fix their electrical supply. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS2
Near Austin, TX 78734
Kevin
Job Details: 03/29/2023
"Arrived on site and inspected refrigerator and found icemaker funnel is frozen over and water has been spraying into freezer when icemaker calls for water. Also found waterline on back of refrigerator has popped out of icemaker field tube. Took pictures. After removing ice and resetting fill tube icemaker ran properly and filled with water. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD75HEFW0
Near Austin, TX 78703
Matthew
Job Details: 03/29/2023
Arrived onsite for dryer not heating. Upon arrival inspected unit. Found unit tumbling but not heating. Disassembled and inspected. Found lots of lent buildup in cabinet. Cleared out and tested components. Found thermal fuse failed.Replaced fuse and reassembled. Tested unit and unit is functioning properly. Recommended duct cleaning due to pushback. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Pflugerville, TX 78660
Wesley
Job Details: 03/29/2023
Arrived onsite and found unit with icemaker e2 error. Motor shorted and non function in diagnostics. Completed repair. Tested motor function and water fill and unit filled and all other functions appear in working order.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Hutto, TX 78634
Wesley
Job Details: 03/29/2023
"Arrived onsite and found unit operating with failing pump that would not consistently drain. Advised customer on design of external drain pump . Completed repair and tested, unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW3
Near Austin, TX 78739
Scott
Job Details: 03/29/2023
Arrived on site for washer not powering up . Found drain pump had failed and shorted out control.Needs pump and control. Also found oil has been leaking from gearcase
We serviced a
JENN-AIR FREEZER
Model JB36NXFXRE00
Near McQueeney, TX 78123
Andrey
Job Details: 03/29/2023
"Arrived on site to perform previously diagnosed sealed system, pulled unit out to inspect foe any leaks, after checking all joints found small leak around compressor connection, replaced compressor, access valve and dye drier, pumped down system for 30min vacuum held good, charged system to 5oz of R135A refrigerant, pressures reading good, both evaporators developed good frost patterns, advised customer to put a bottle of water into FC when bottle frozen, unit will be good to load, no leaks detected job complete"
We serviced a
LG WASHER
Model WM3250HWA
Near Georgetown, TX 78633
Gerry C
Job Details: 03/29/2023
WM3250HWA Arrived to inspect washer not starting and jerking. I found the tub bearings had a moderate amount of play via testing by pushing up on the basket. Service mode testing revealed the play was worse than initially discovered and there was a clear thunk as the unit rotated at lower speeds. I advised the customer of my findings after verifying the main bolt was tight in the rotor. The customer has elected to replace the unit at this time. No leaks observed during service.
We serviced a
WHIRLPOOL DRYER
Model WED4900XW2
Near Georgetown, TX 78633
Gerry C
Job Details: 03/29/2023
"WED4900XW2 Arrived to inspect no heat. The customer had the unit in timed dry upon arrival and it had been running for at least 10 minutes. The drum was room temperature. I pulled the machine out and traced all devices within the heater circuit and found no issues. I restarted the unit and tested and the heating finally failed- L2 had disappeared and I found it missing up to the terminal block. Flexing the plug in the wall receptacle proved to cause the L2 voltage to come and go, in sync with plug movement. Inspection of the plug terminals revealed arcing that has occurred on the terminal spades and possibly within the outlet.I advised the customer to replace the outlet and make a determination of the intactness and serviceability of the cord/plug assembly. Warranty applied to service."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Austin, TX 78744
Joe Z
Job Details: 03/29/2023
"Arrived on site for Washer overfilling and not agitating. Upon arrival ran diagnostics and got error codes F0-E5 off balance, F8-E1 long fill. Ran components test and all components passed test. Ran a quick cycle with laundry. Am not finding issues of water overfilling or not agitating. Did find right front foot is not leveled. Leveled the unit. Instructed customer about correctly loading laundry to avoid out of balance issues . Unit is operating as designed. No leaks present at this time . Job complete"
We serviced a
LG REFRIGERATOR
Model LFXS28566D /00
Near Georgetown, TX 78633
Gerry C
Job Details: 03/29/2023
"LFXS28566D /00 Arrived to inspect no cool. I found the unit at slightly above room temperature within both chambers and the compressor was quite loud and was running during the entire service. There was no heat on the high side discharge and total current draw of the unit was .85 amps, far too low for a correctly operating compressor. I advised the customer they have a compressor failure. The customer will contact the MFG to see if the compressor can be shipped direct and if they may utilize our service for installation. No leaks observed during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Georgetown, TX 78633
Gerry C
Job Details: 03/29/2023
"KDTE234GPS0 Arrived to inspect upper rack falling. I found the left adjuster had failed and I removed and replaced. Operational test good, no leaks observed during service.
We serviced a
KITCHENAID MICROWAVE
Model KBHS109SSS03
Near Georgetown, TX 78628
Gerry C
Job Details: 03/29/2023
"KBHS109SSS03 Andrew. File #7736057622. MFG tech verified the provided diagram for this unit is correct. The reason for the inquiry to the tech assist line was the 4903 supply line to the inverter showed voltage when the door was opened. According to the diagram, this should not be a possibility, as the relay was operating correctly and the secondary interlock, was supposed to open as well. MFG advised it is backfeed and a normal condition. Proceeding with diagnostics, visual inspection only revealed the emitter section of the magnetron with the appearance of some excessive heat. I removed and replaced the magnetron and inverter and tested. The issue was resolved and the unit heated as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78727
Vincent
Job Details: 03/29/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer stayed lock and did not drain. Inspected unit and found that the harness to the drain pump was mot routed correctly and was stretched. I did a successful repair on the harness and tested, unit is now operating as designed and no leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Pflugerville, TX 78660
Wesley
Job Details: 03/29/2023
Arrived onsite and replaced partially failed ui. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Andice, TX 78628
Maurice R
Job Details: 03/29/2023
Arrived on site for burner not igniting. On inspection the left front burner was not igniting in timely manner. Removed the burner and adjusted it. Reinstalled the and tested it and the unit is working as designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Wesley
Job Details: 03/29/2023
Arrived onsite and found unit operating with broken upper wash arm. Replaced upper wash arm WPW10498900. Advised customer on best use and care principles. All checks good.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Austin, TX 78717
Paul
Job Details: 03/29/2023
Arrived onsite for a refrigerator not cooling correctly. The FC wasnt getting to temp but was cold. I found my refrigerant pressures a little low. I inspected the RC evaporator and found a small refrigerant leak at the cap tube side on the first bend. I replaced the evaporator and dye drier. I vacuumed the system and charged it with 6 ozs of R134A. I tested the unit and had good pressures. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Matthew
Job Details: 03/29/2023
Unit in 3803. Arrived onsite for dryer making noise when in use. Upon arrival inspected unit. Found noise being caused by cabinet damage. Took pics. Drum is rubbing on cabinet that is pushed in scrapping drum to metal. Reached out to claims but unit is past cosmetic. Customer would have to reach out to Whirlpool. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78701
Matthew
Job Details: 03/29/2023
Unit 1905. Arrived onsite for noise. Found unit needed to be leveled. Leveled unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78746
Matthew
Job Details: 03/29/2023
"Arrived onsite for refrigerator not dispensing water intermittently. Upon arrival inspected unit. Ran test and all is functioning properly. Customer stated 5 min prior to arrival, unit was not dispensing. Inspected unit and found gaps in evaporator cover. Suspected air leaks freezing water line. Used sealer to fill gaps. Also found temperature set to below recommended. Adjusted temperature as well. Customer will monitor."
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Leander, TX 78641
Kimo
Job Details: 03/29/2023
Arrived onsite for a range that has low flames. Upon inspection I found that the orifices were slightly smaller than they needed to be replaced them with offices from truck stock and tested unit and found flames at normal height unit operating as this song .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, TX 78641
Maurice R
Job Details: 03/29/2023
"Arrived onsite for dishwasher not working. I found that the recirculating pump,was not working. I replaced the pump assembly and tested the unit. The unit is now spraying water out of the arm and operating as designed. No water detected during service."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Temple, TX 76501
David Z
Job Details: 03/29/2023
"Arrived on site to diagnose washer with leaking rear. Examined unit and found the valve housing broken on both sides, with some plastic in the hot hose. Replaced valve and advised customer to replace the hose since I could not get the pieces out. Unit should be working as designed. Repair completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Temple, TX 76502
David Z
Job Details: 03/29/2023
"Arrived on site to diagnose no drain dishwasher. Examined unit and found it full of water. Found the pump runs, but no water drains. Checked disposal and found the knockout still in the disposal. Removed knockout. Verified unit draining as designed. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78735
Luis
Job Details: 03/29/2023
"Arrived on site. Found filter housing door not sealing correctly,replaced defective filter housing tested operation good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Austin, TX 78747
Luis
Job Details: 03/29/2023
"Arrived on site for no cool in fresh food section. Found evaporator cover incased in ice,removed cover defrosted evaporator found brown wire from harness assembly entering defrost harness disconnected and spark marks on metal connection,wire lead pulling out of harness when connected to heater harness. Replaced harness and the,ristor powered unit on good air flow entering fresh food section"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Fort Hood, TX 76544
David Z
Job Details: 03/29/2023
"Arrived on site to diagnose dryer not heating or advancing timer. Checked voltage at the terminal block and found 120v at L1, 20v at L2. There is a 100v shortage in the red line. Advised customer to get with base services to resolve the lack of voltage at the wall. This will resolve the timer and heating issue both. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Austin, TX 78704
Luis
Job Details: 03/29/2023
Arrived on site for a bad compressor. Replaced defective compressor vacuumed system down u it kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 03/29/2023
Arrived on site and replaced previously diagnosed filter head. Found excessive calcium build up within water lines and recirculating tube. Replaced seized recirculating pump and removed calcium build up. Advised customer to run a clean cycle to remove any excessive build up. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Killeen, TX 76542
David Z
Job Details: 03/29/2023
"Arrived on site to diagnose range with front left burner leaking gas. On arrival spoke with tenant who advised me the unit was likely left on and smelled like gas. I found no leak in the valve, everything was ok. The valve knobs stem was twisted so the knob didn't slide on. I was able to straighten it and verified proper operation. Unit working as designed. Repair completed."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Leander, TX 78641
Maurice R
Job Details: 03/29/2023
"Arrived onsite for washer making a noise. On inspection could not duplicate the noise, I flipped the unit up and there is no evidence of gear failure. Removed the pulley cover and found no oil, the spring in the splutch was weak making the clutch lose the belt was stretched out.I replaced the capacitor,the splutch and belt. I tried to calibrate the unit and could not make it go into calibration mode. Called technical line and they tried to walk me through get the unit into calibration mode without any luck. They sent it up to the engineer depending, they will send me a email when they figure out what was going on. Informed the customer that I might be back due to not being about to caliber the unit. No water leaks detected during inspection.Sr7736058"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Andice, TX 78628
Lou
Job Details: 03/29/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the vent and main control failures, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78754
Joe Z
Job Details: 03/29/2023
Arrived on site for tub is loose. Upon arrival inspected unit . Checked suspension rods and tub. And both are good. Tenant thought that the tub is sitting lower than before. Verified that The unit is correct and not dropped or sagging. Ran diagnostics and there are no error codes. Ran a spin cycle and unit is operating correctly. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Smithville, TX 78957
Joe Z
Job Details: 03/29/2023
Arrived on site to install previously ordered parts. Installed wiring harness W11569161. Test unit and unit is operating as designed. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Bastrop, TX 78602
Joe Z
Job Details: 03/29/2023
"Arrived on site to install previously ordered parts. Replaced control W11626074, HMI w11626077, and encoder W11626075. Test unit and is operating as designed. No leaks detected at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS08
Near Austin, TX 78704
Luis
Job Details: 03/29/2023
"Arrived on site for after leaking. Found frozen drain,cleared ice from drain in evaporator compartment,ran line through drain found some resistance broke free of obstruction in drain ran a cup of water through drain water draining correctly."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Mustang Ridge, TX 78610
Andrey
Job Details: 03/29/2023
"Arrived on site to test unit for burner middle burner not working properly, tested unit found when switching between simmer and power burner it shuts off, adjusted burner, tested multiple times in front of customer, unit is now functioning properly, if issue persists with will need to return with orfice kit, unit is running as designed job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mountain City, TX 78610
Andrey
Job Details: 03/29/2023
"Arrived on site to test unit for spinning after cycle, tested unit found control sending voltage to motor when not in program, replaced control and capacitor as precautionary, unit is now operating as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model MER6600FZ5
Near Seguin, TX 78155
Andrey
Job Details: 03/29/2023
"Arrived onsite to replace cook top, right and left tower and console, replaced parts, tested unit, unit is running as designed, job completed"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Bastrop, TX 78602
Joe Z
Job Details: 03/29/2023
"Arrived onsite for temperature issues. Upon arrival preheated oven to 350. Preheated to 367. Began to heat cycle unit. Got 302, 348, average is 325. Found unit is not reading temperatures correctly. Found sensor is out of range . Need to replace sensor. Replaced sensor WP7430P044-60. Test unit once again and got average of 350. Unit is operating as designed. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Robinson, TX 76706
Jonathan M
Job Details: 03/29/2023
Arrived on site for a washing machine that wont dispense the fabric softener. Inspected unit and work area. The customer advised the fabric softener dispenser Had broken. Thus the fabric softener was being dumped into the regular wash cycle. Did confirm the customer complaint and replace the fabric softener dispenser cap. Tested the unit and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waco, TX 76710
Jonathan M
Job Details: 03/29/2023
Arrived on site for a washing machine. That is making a squealing sound green spin. Inspected unit and work area. Customer showed me a video of what the sound sounds like. Sounded like the belt was slipping on the cam. Checked underneath the unit and did confirm the cam have been worn. Replace the cam and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Waco, TX 76710
Jonathan M
Job Details: 03/29/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the large door, skin, hinges for the little left, hand, door, and flame spreader and tested the unit. The unit begin working operate as designed. Call complete."