Service History 200 - Appliance Express

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Austin, TX 78726

Wesley

Job Details: 03/01/2023

Arrived onsite for worn gasket and closure issue. Determined that the catch alignment could be shimmed to eliminate the mullion issue. After discussing with customer determined best course to be to shim catch and replaced torn gasket. And to leave the hinge and the closers. Fulfilled new repair course and adjusted parts balance accordingly.

We serviced a

MAYTAG WASHER

Model MFW9700SB0

Near Cedar Park, TX 78613

Vincent

Job Details: 03/01/2023

Arrived on site for washer. Inspected unit and work area. Customers complaint was shocks broken. Replaced shocks and tested. Unit is now operating as designed. No leaks where observed during service.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Cedar Park, TX 78613

Vincent

Job Details: 03/01/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer stop mid circle and didnt spin the clothes. Entered diagnostics and retrieved error codes F7E1 F0E7. Pulled unit out and found the belt came off due to a nerf ball got into the belt housing and caused belt to come off. Reinstalled belt and tested. Unit is now operating as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Georgetown, TX 78626

Vincent

Job Details: 03/01/2023

"Arrived on so site for microwave, inspected unit and work area. Customers complaint was unit showing error code F1E4. I gained access to the control panel and removed it and there is damage to the entire frame of the unit along with the panel and sides. Called techline to report my findings and spoke to Adrian SR#7735846372

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/01/2023

"Arrived on site to test unit for door gasket loose. Found gasket popped out on top left corner. Gasket did not show any signs of damage. Reinstalled gasket, unit working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LW00

Near Harker Heights, TX 76548

Tyler

Job Details: 03/01/2023

Arrived on site for microwave needing previously diagnosed ACU. Upon arrival reconfirmed issue and installed ACU. Reassembled and tested unit. Found microwave work8ng as designed but I formed customer if issue occurs again they would need to verify outlet power output. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FDRXXY07

Near Cedar Park, TX 78613

Maurice R

Job Details: 03/01/2023

"Arrived on site for icemaker not producing ice. On inspection I open up the freezer and the arm was going up and down constantly, it never stopped. Replaced the icemaker and when I plugged it in it called for water immediately. Informed the customer to dump the first few batches of ice.

We serviced a

LG WASHER

Model WM8100HVA

Near Leander, TX 78641

Maurice R

Job Details: 03/01/2023

Arrived on site for a washer not draining. On inspection found water sitting in the washer tried to call for the drain pump to drain the water but the pump was making a grinding noise. I drain water and replaced the pump and tested the unit. The unit is operating as designed. No water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Austin, TX 78753

Joe Z

Job Details: 03/01/2023

Arrived on site for not making ice in freezer section. Upon arrival inspected unit. Found ice maker is not holding water and leaking into container. Need to replace icemaker. Replaced icemaker W11578780. Observed water fill. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Andice, TX 78628

Kimo

Job Details: 03/01/2023

Arrived onsite for a cooktop that has scratches in it. Upon arrival I found that the cooktop had some scratches in it. But the customer was out of there cosmetic warranty. I advised customer the contact there builder and or whirlpool to see if they can get it covered. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Liberty Hill, TX 78642

Kimo

Job Details: 03/01/2023

"Arrived onsite for a leaking DW. Upon inspection I found no leaks at the door gasket, door vent gasket and at the door bottom gasket. Or at the sump&motor. I did however find out the the customer with running the DW pods and dishes that where not soils with food but relatively clean, they where just running them though the DW they just recently moved, and the dishes were packed away. This could be the cause of the issues as soapsuds produced by the pods have nothing to do so. They are settling on top of the water and sleep past the bottom seal and running over the lip of the tub and soaking into the insulation creating a leak That can only be solved by proper detergent use and loading of the dishwasher. Which I went over with the customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Marble Falls, TX 78654

Gerry C

Job Details: 03/01/2023

"WRT138FFDW01 Arrived to instal previously diagnosed and ordered parts. I evacuated the system and then removed and replaced the compressor, service port and dye drier. I vacuumed to 450 microns and then monitored for any vacuum loss. I charged with the MFG specified 48g and tested. The unit started cooling as designed and thermography revealed operation was as intended. No water connections to the unit."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Georgetown, TX 78626

Lou

Job Details: 03/01/2023

"Arrived on site to inspect dishwasher with no power. Upon further inspection, I found the unit unplugged. I inspected the junction box and found the unit wired correctly. I tested the outlet and found no power to the outlet. I checked the breaker box and found the breaker to be a GFCI and it was tripped. After several attempts, I was able to get the breaker to hold so I could test the unit. Placed it in diagnostics showing no error codes and tested and unit is operating as designed. All components are within amp range. I recommended the customer have the breaker checked/replaced. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Georgetown, TX 78626

Lou

Job Details: 03/01/2023

"Arrived on site to inspect range oven not igniting. Upon further inspection, the customer advised that the ovens are fine, but when they lost power recently, they could not use the unit as the cooktop would not ignite even with using a match as there was no gas being distributed. I tested the cooktop burners and found the front left burner would not ignite very well. I found the ignitor had dropped and wasnt making good contact with the cap. I adjusted the ignitor and retested and unit is operating as designed. I found on page 6 of the owners manual that states when there is a prolonged power failure, the unit will not operate and the surface burners cannot be lit manually and to not attempt to manually light the burners. I advised the customer of this info. I tested the ovens and they are operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Georgetown, TX 78628

Lou

Job Details: 03/01/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the tub leaking, I removed the unit and transferred parts to,the new tub. I installed a new sump/motor assembly and heating element and reassembled the unit and tested. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WINE COOLER

Model WUB35X24HZ02

Near Austin, TX 78704

Scott

Job Details: 03/01/2023

Arrived on site for door not closing properly . Found unit had slipped too far back in counter and left side door is rubbing on wood . Straighten out unit . Explained to be careful unit doesnt get pushed back in . Possiably puttin a board in back of unit to help if pushed . Nomouthenissues found with hinges. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Liberty Hill, TX 78642

Kimo

Job Details: 03/01/2023

Arrived onsite for a washer that in noisy during spin cycle. Upon inspection I found that the noise was coming from the gear case. I replace the gear case and tested the unit and found unit operating as designed no leaks at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Georgetown, TX 78628

Lou

Job Details: 03/01/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the left FC door and tested. Also inspected the RC evap cover and found it gapped causing cold air from the evaporator to escape and cause the reservoir to freeze up which is why the dispenser wont dispense water. Using some permagum, I sealed the gap. Unit is operating as designed with no water leaks observed during service. Job completed."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Georgetown, TX 78628

Lou

Job Details: 03/01/2023

"Arrived on site to inspect washer tearing clothing. Upon further inspection, the customer provided a piece of a shirt that had been torn during a wash. I removed the agitator assembly and using my microfiber cloth, I checked for any rough spots on the agitator. I found one spot on the bottom of the washplate and replaced the agitator. I found the customer is washing on the auto sensing and recommended they perform a deep water wash to add more water to each cycle. I placed the unit in diagnostics showing no error codes and tested and found the unit is making a metal on metal grinding noise. Tilted the unit back and found gearcase oil in the pulley shield. Removed and replaced the gearcase and cam (from van stock-W10721967) and calibrated the unit. Retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model Wtw5100hc2

Near Killeen, TX 76541

Tyler

Job Details: 03/01/2023

Arrived on site for wAsher showing f7e1. Upon arrival confirmed issue and error code. After further inspection I found capacitor leaking grey oil goo. Replaced capacitor and reassembled and tested unit. Found no leaks and washer working as designed. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Austin, TX 78731

Wesley

Job Details: 03/01/2023

Arrived onsite for erratic temp swings in refrigerator with highs in the 40s and lows of 33f. Used permagum to regulate the airflow in the fresh food evap cover gaping and reset unit due to possible sequencing errors following the power outages. Advised customer on findings and repairs. All checks good. Unit is now set up to operate properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78704

Matthew

Job Details: 03/01/2023

"Arrived onsite for freezer not sealing properly and frosting over. Upon arrival inspected unit. Customer stated last visit definitely helped but still noticed frost buildup in the freezer compartment. Inspected and found small gap on right side of door seal. Opened door and shut it and gap cleared. Tried multiple times. If allowed a soft close, the door would gap. When a firm close from the center was applied the door would not gap. Also found small gaps in mullion to liner. Filled liner gaps and instructed customer on proper opening and closing of the door. Open, pulling from center handle and closing firm from center handle. This will eliminate undue stress on either side of the rail system. Unit is functioning properly. Customer will monitor. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Marble Falls, TX 78654

Paul

Job Details: 03/01/2023

Arrived onsite for a refrigerator to replace damaged doors. I replaced the dented doors. Call complete.

We serviced a

MAYTAG DRYER

Model MED6630HW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 03/01/2023

"Arrived on site for dryer not heating properly. Upon arrival confirm complaint and upon further testing found unit had a stable power supply but after disassembly of unit I found that the element coil had broken. After replacing Element, I reassembled and tested unit and found unit working as designed without failure. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Killeen, TX 76549

Tyler

Job Details: 03/01/2023

Arrived on site to install previously diagnosed ice container. Upon arrival reconfirmed issue and installed bucket. Found ice dispenser not working as designed no leaks found. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Austin, TX 78739

Kevin

Job Details: 03/01/2023

"Arrived on site and inspected refrigerator and found customer has it unplugged because it was making a noise every minute, noise customer is describing is start device tripping. Replaced starter device and reconnected refrigerator to power. Compressor started running but it will be sometime before it overheats. It will also take 12-24 hours for refrigerator to cool down properly. Customer will monitor refrigerator and if they call office a sealed system will be needed to be scheduled"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Marble Falls, TX 78654

Paul

Job Details: 03/01/2023

Arrived onsite for a refrigerator to replace damaged doors. I replaced the dented doors. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Austin, TX 78749

Kevin

Job Details: 03/01/2023

"Arrived on site and inspected refrigerator and found customer complaint is water filter reservoir cover will not stay closed. Used heat gun to reshape latch and it will now close properly. If customer continues to have issue will need to order WP67006331 and 67006325, Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Niederwald, TX 78640

Kevin

Job Details: 03/01/2023

"Arrived on site and set oven to bake, found it reached 400 degree preheat in expected amount of time but temperature on display is 400 while thermocouple is 502 then dropped to 348 then rose to 459 then dropped to 340 then 460 overall average temperature 421. Calibrated oven down 20 degrees. This oven has a wide temperature float but it is technically working properly, job complete"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Kyle, TX 78640

Kevin

Job Details: 03/01/2023

"Arrived on site and inspected dryer and found airflow is good and it is heating but temperature is very low. Disassemble dryer and found heating element housing is not connected to vent so heat is escaping into dryer cabinet not going into drum. After resetting heating elements dryer is working properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Kyle, TX 78640

Kevin

Job Details: 03/01/2023

"Arrived on site and inspected refrigerator and found currently ice production is good. Took pictures. Customer experiences intermittent production, Cycled icemaker and found one cube got stuck, Replaced icemaker and it cycled immediately and filled with water, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS

Near Bastrop, TX 78602

Joe Z

Job Details: 03/01/2023

Arrived on site for no operation/no power. Upon arrival test polarity and is good. Found connection at junction box has failed. Secured connection and test unit. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Bastrop, TX 78602

Joe Z

Job Details: 03/01/2023

Arrived on site for RC getting to cold and freezing foods and drinks. Test RC thermistor and is out of range. Need to replace thermistor. Replaced thermistor WPW10384183. Customer will monitor temperatures. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Spicewood, TX 78669

Leonardo

Job Details: 03/01/2023

Arrived on site to test unit for unit not drying. Test unit and heating element working as designed. Advised customer to continue to use rinse aid to help the unit dry better job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Luling, TX 78648

Andrey

Job Details: 03/01/2023

"Arrived on site to test unit for not filling properly, customer stated that water is filling its not draining, inspected pump and found broken wire, secured connection with butt splice and was not able to test unit fully due to unit does not have proper connections, customer will connect and test, and if any issues persist will call us back, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Seguin, TX 78155

Andrey

Job Details: 03/01/2023

"Arrived on site to test unit for ice falling out from dispenser, tested unit found all components working properly, customer stated that water drips out from dispenser after cup is poured, stated to customer that per whirlpool 1-2 drops after is normal operation, advised customer to periodically check ice chute for any ice cube jams that could be preventing to ice door to close, per whirlpool ice cubes sometimes do get stuck and need to be removed for proper operation, at this time unit is functioning properly on leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Waco, TX 76708

Jonathan M

Job Details: 03/01/2023

Arrived on site for a dishwasher that is not draining. Inspected unit and work area. Customer advised that she has had this issue almost since she bought the unit. She sometimes can wash the dishes and have it run through but other times she has issues. Drain the unit and found draining extremely slow. Pulled out the unit and found that the drain hose had been connected on the wrong side of the back left foot. This was causing the drain hose to collapsing on itself and not drain properly. Fixed the positioning of the drain hose and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Pflugerville, TX 78660

Cliff

Job Details: 03/01/2023

Arrived on site to diagnose an oven with a damaged door gasket. Found door gasket torn in the bottom venter. Replaced gasket and all is working properly at this time.

We serviced a

WHIRLPOOL MICROWAVE

Model WMT50011KS0

Near Dripping Springs, TX 78620

Leonardo

Job Details: 03/01/2023

Arrived on site to test unit for door not closing correctly. Test unit and found bad interlock. Replaced interlocks test unit and unit test good job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Marble Falls, TX 78654

Gerry C

Job Details: 03/01/2023

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Austin, TX 78732

Luis

Job Details: 03/01/2023

"Arrived on site for noise complaint. Ran test 4 loud noise diagnosed vibration noise,removed cover adjusted condenser coil and tubing to prevent vibration,reassembled unit noise no longer present while compressor running."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Austin, TX 78704

Luis

Job Details: 03/01/2023

"Arrived on site for noise complaint. Powered unit on compressor powered on diagnosed vibration noise from condenser coil,adjusted unit noise no longer present"

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFR30IGX00

Near Austin, TX 78703

Luis

Job Details: 03/01/2023

"Arrived on site. Removed door panel,tightened and adjusted handles reassembled unit replaced defective trims unit working as designed"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Waco, TX 76712

Jonathan M

Job Details: 03/01/2023

Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised the unit does heat and tumble but it is taking them 2 to 3 loads to dry clothes. Tested the unit and did confirm the customer complaint. Did find the unit tumbling and heating as designed. Check behind the unit and found that the vent hose was too long and I had several kinks in the vent hose. Did advise the customer that the most likely issue with her unit is airflow issue stemming from their dryer vent hose. Did advise the customer to get a shorter rigid aluminum vent hose to illuminate the number of turns airflow Hass to make before it gets to the wall. Did find the unit slightly leaning forward as well not allowing close rub up against the moisture sensor. Re-adjusted the feet and tested the unit. The unit is not working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Waco, TX 76712

Jonathan M

Job Details: 03/01/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and worked area. Replaced the compressor, access valve, and dryer. Vacuumed the unit down to -31 psi and the pressure held for 15 minutes. Charge the unit up with 56 g of R600 and the unit began to cool and operate as designed. I advise the customer to keep an eye on the unit over the next 30 days. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Lorena, TX 76655

Jonathan M

Job Details: 03/01/2023

Arrived on site to install previously diagnosed park. Inspected unit and work area. Replaced the user interface assembly and test the unit. The unit begin to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Pflugerville, TX 78660

Cliff

Job Details: 03/01/2023

Arrived on site to diagnose a refrigerator that is not dispensing cubed ice. Found wiring for solenoid was not fully installed during last repair and has become disconnected from solenoid. Rewired unit properly and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Round Rock, TX 78664

Cliff

Job Details: 03/01/2023

Arrived on site to diagnose a washer that is making unusual noise. Found cam nut loose causing pulley to rub on guard. Tightened nut properly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Round Rock, TX 78664

Cliff

Job Details: 03/01/2023

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater wiring not fully connected and reconnected it properly using a zip tie to secure connections. Customer to thaw unit for 24hrs prior to use and has signed waiver.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Round Rock, TX 78664

Cliff

Job Details: 03/01/2023

Arrived on site to diagnose a dryer that is making unusual noise. Found vent to short causing venting to rattle. Adjusted dryer position and feet to eliminate noise. All is working properly at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78735

Scott

Job Details: 03/01/2023

Arrived on site for dishwasher flashing error code . Ran diagnostics got 7-1 element code . Ran diagnostics hear not energizing. Test element and out of range on resistance. Replaced element . Ran diagnostics all checked normal. No water leaks detected job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5SHDXVB00

Near Round Rock, TX 78665

Cliff

Job Details: 03/01/2023

Arrived on site to diagnose a refrigerator that is making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and that without being able to duplicate any failures an accurate diagnosis is not possible. No repairs performed today.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Georgetown, TX 78626

David Z

Job Details: 03/01/2023

"Arrived on site to diagnose dishwasher that was not washing dishes. Tested unit and found wash motor not engaging. Checked unit and found dead wash motor, and water leaking out of wash motor. O ring between sump and was motor was pinched and leaking. Replaced sump and motor assembly and tested. Verified proper function with no further leaks present. Repair completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Georgetown, TX 78633

David Z

Job Details: 03/01/2023

Arrived on site to diagnose microwave that had an odor after some food burnt inside of it. Customer meant to cancel service since they figured no mechanical repair could resolve the odor. No action taken. Call complete.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Georgetown, TX 78633

David Z

Job Details: 03/01/2023

Arrived on site to replace previously diagnosed parts to resolve light out in microwave. Replaced bulb and microwave control. I tested the unit with a cup of water to verify there were no heating concerns. Unit light and heat working as designed. Repair completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Austin, TX 78729

Wesley

Job Details: 03/01/2023

Arrived onsite and found unit operating with broken upper spray arm and causing a wave leak. Replaced upper spray arm and tested. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Austin, TX 78728

Wesley

Job Details: 03/01/2023

Arrived onsite and completed repair by installing dispenser motor shaft. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Cedar Park, TX 78613

Vincent

Job Details: 03/01/2023

"Arrived on site for washer, tested unit and found dispenser not detected. Replaced valve assembly and dispenser. Unit is now operating as designed. No leaks observed during service."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPA01

Near Horseshoe Bay, TX 78657

Paul

Job Details: 03/01/2023

Arrived onsite for an ice machine to replace previous diagnosed parts. I replaced the recirculating pump and the fill valve. I tested the machine and found the external drain pump making noise and struggling because the hose at the sink was crimped. I corrected the hose and tested. The unit sounds normal and is working as designed. I showed the customer that the unit is not fitting correctly in the cabinet and the machine should be able to be slid out effortlessly but the unit gets stuck at the bottom and this can cause noise if the chassis is in a bind. Call complete.

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Round Rock, TX 78681

Vincent

Job Details: 03/01/2023

"Arrived on site for dryer, inspected unit and work area. Customer complaint was dryer not drying. Tested unit and found it heating properly. I removed the top panel and found the moisture sensor disconnected. Reassembled unit and tested unit is operating as designed. I advised customer to get vent checked since unit does not have the best airflow."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Georgetown, TX 78626

Vincent

Job Details: 03/01/2023

Arrived on site for dishwasher making noises. Inspected unit and work area. Gained access to motor and there where fruit seeds on drain pump spray arms and wash motor. I could not remove the ones in the wash motor so I had to replace the wash motor. Codes where stored F8E3 F8E2 F6E4 F8E4. Tested unit and its now operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Bastrop, TX 78602

Joe Z

Job Details: 03/01/2023

Arrived on site to install previous ordered parts. Replaced control and harness. Test unit and unit is operating as designed. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/01/2023

"Arrived on site to test unit for low flames. Adjusted flames to customer preference. Advised adjustment would affect simmer, customer understood and requested adjustments anyway. No leaks detected. Job complete."

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DP01

Near Dripping Springs, TX 78620

Leonardo

Job Details: 03/01/2023

Arrived on site to test unit for unit giving shorted key pad error. Replaced console test unit and unit test good job complete

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Killeen, TX 76542

Tyler

Job Details: 03/01/2023

Arrived on site for washer making a clunking sound. Upon arrival confirm complaint and upon further inspection found F0e5 in diagnostics but found no signs of the customers over weighing the machine. Upon further inspection found cause of failure was the slider magnet coming off the slider assembly causing unit not to lock into place and engage agitation or spin accurately which led to the overweight error code. After replacing slider I reassembled and tested unit and found water working as designed without leaks or failures. Call complete

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Harker Heights, TX 76548

Tyler

Job Details: 03/01/2023

Arrived on site for washer making a screeching noise at start of any new cycle. Upon arrival confirmed issue and noise coming from cold side of valve. Found no errors in Diagnostics. Replaced valve then reassembled and retested unit. Found noise no longer present and unit working as designed with no leaks. Call complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Driftwood, TX 78619

Leonardo

Job Details: 03/01/2023

Arrived on site to test unit for unit leaving white film. Heating element working advised customer to use rinse aid job complete.

We serviced a

KITCHENAID COOKTOP

Model KGCU483VSS00

Near Jonestown, TX 78645

Paul

Job Details: 03/01/2023

Arrived onsite for a cooktop with the center back burner continuing to spark when the front center burner is used. The customer stated the front center burner wasnt lighting and when he lit it with a lighter the rear burner still sparked. We tested the center burners and both worked as designed. I showed the customer how the burner heads could be flipped 180 degrees and showed how this would cause the issue described. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Little River-Academy, TX 76554

Tyler

Job Details: 03/01/2023

"Arrived on site for refrigerator needing previous diagnosis Ed sealed system repair. Upon arrival confirmed issue and found partial frost pattern on evap coil. Found temps set/actual at 0/21 fc, 34/48 rc. Found unit had low charge but couldnt pinpoint any leaks with 120psi of nitrogen. Pulled vac and let unit set for 30 minutes and never saw gauges move from -30psi. Recharged system with 56g of refrigerant. Found entire fc evap coil fully ffunctioning oats pver after letting unit run for another 30 minutes. Found temps in fc dropping under 10 and continuing to go lower. Info Ed customer to give u it 24 hrs to stabilize temps and additional 24hrs to fill ice bucket. Call complete"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LM00

Near Jonestown, TX 78645

Maurice R

Job Details: 03/01/2023

Arrived onsite for MW intermittently would not start. On inspection found that the left side switch for the door would not work unless you pushed the door in. I replaced the switch and tested the unit several times. It turn on every time you used it now. The unit is operating as designed.

We serviced a

JENN-AIR VENTHOOD

Model JXW8536HS1

Near Leander, TX 78641

Maurice R

Job Details: 03/01/2023

"Arrived online for lights would not stay seated, they keep falling out of the vent hood. On inspection the tabs that hold them in were flattened out. I bent the tabs out so they would hold the lights in the vent hood. The unit is operating as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Liberty Hill, TX 78642

Maurice R

Job Details: 03/01/2023

Arrived on site for dishwasher leaking from front door. On inspection found water marks on the inner gasket from water running down the gasket to the floors. Replaced the gasket and tested unit in diagnostics mode. No water was present after diagnostics cycle. Customer going to test it with a load in the dishwasher.

We serviced a

LG DRYER

Model Dlex39008

Near Liberty Hill, TX 78642

Kimo

Job Details: 03/01/2023

Arrived onsite for dryer that in not heating. Upon inspection I found that the heating assembly had come departed from itself. I ordered the new heating assembly. The office will schedule next visit.

We serviced a

MAYTAG WASHER

Model MAH7500AWW

Near Liberty Hill, TX 78642

Kimo

Job Details: 03/01/2023

Arrived on site for to install previously diagnosed parts. Upon arrival I found that the wrong parts was ordered. I ordered the valve. Office to reschedule. ; ordrng 1 WP22003245 (Valve assembly)

We serviced a

SAMSUNG RANGE

Model NE58K9850WS/AA

Near Austin, TX 78701

Matthew

Job Details: 03/01/2023

"Arrived onsite for range giving error code. Upon arrival inspected unit. Ran unit and could get cooktop functioning. Tried bake cycle and unit would error out. Tried clearing code but code surfaces over again, even while idle. CF0 refers to main PCB board errors. Ordering board. Office to reschedule ; O-emld tckt"

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Austin, TX 78704

Scott

Job Details: 03/01/2023

"Arrived on site for microwave door not opening . Switches checked normal. Still heats . Found power control board burned up . Ordering control board .. Call to set return ; ordrng 1 W11486781 (Power supply)"

We serviced a

WHIRLPOOL OVEN

Model JIS1450Ds1

Near Bee Cave, TX 78738

Leonardo

Job Details: 03/01/2023

Arrived on site to test unit for unit beeping. Test unit and had the same error code 3 times of shorted keypad. Will need to replace console ; ordrng 1 W11043339 (Panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Spicewood, TX 78669

Luis

Job Details: 03/01/2023

Arrived on site for no cool. Fans running compressor not powering on ran diagnostics compressor test compressor not powering on diagnosed a defective compressor ordering a new compressor ; ordrng 1 W11592010 (Compressor) and 1 w10843121 (Drier) and 1 W11506635 (Access valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Liberty Hill, TX 78642

Kimo

Job Details: 03/01/2023

Arrived onsite for a refrigerator that has a malfunctioning ice dispenser. Upon inspection I found that the dispenser operating as designed but the ice door is leaking warm air into the ice bid causing the ice to clump. I and ordered the ice door. Office to reschedule. ; ordrng 1 WPW10616134 (DOOR-ICE)

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Georgetown, TX 78628

Lou

Job Details: 03/01/2023

"Arrived on site to inspect washer making unusual noises. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. When the unit got to the spin cycle, it began to make a loud screaming noise and I found the agitator is not moving as designed. I removed the agitator and found the hub stripped, gearcase spindle badly rusted and the agitator base teeth beginning to strip. Customer advised the hub has been replaced three times within one year. I contacted techline and spoke to Bruce and advised of the complaint, my findings, and previous repairs. Bruce recommended replacing the gearcase, cam, belt, hub and agitator base and provided SR#7735851730. I advised the customer of this conversation and am ordering the mentioned parts. I ordered a CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 03/07/23 (JA) as last call of the day. No water leaks observed during service.; ordrng 1 W11418231 (Agitator base) and 2 W10772621 (Bolt)s and 1 W10528947 (Hub) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE AS LAST CALL OF THE DAY)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near San Marcos, TX 78666

Andrey

Job Details: 03/01/2023

"Arrived on site to test unit for not cooling properly, tested unit found FC evap frozen oven, put unit into diagnostics and found system pulsating, noticed Deli UI has no power, removed UI and found it completely submerged is water, corrosion on the door harness causing bit to break, unit loosing power occasionally, customer stated that led lights are flickering and sometimes do not turn on, will need to replace all 5 control boards, left deli door, deli harness, FC evaporator motor, will need 3 hours on this repair, office to get authorization and reschedule ; ordrng 1 W10804160 (LED control) and 1 W10815669 (Left pantry door)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78727

Wesley

Job Details: 03/01/2023

Arrived onsite and found hot spot on element preventing proper wash temperature. Ordering element. Unit is otherwise operating as designed. ; ordrng 1 W10518394 (Element)

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS00

Near Austin, TX 78744

Kevin

Job Details: 03/01/2023

Arrived on site and found Both left front and right front elements are not cycling when set to a high temperature. Replaced right front infinite switch diagnosed by previous technician and it is now working properly. Will need left front infinite switch and will bring back others to ensure repair on next visit.; ordrng 1 W11129442 (LF Infinite switch) and 1 W10917724 (LR infinite switch) and 1 WP7403P238-60 (RR infinite switch)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Kyle, TX 78640

Kevin

Job Details: 03/01/2023

"arrived on site and inspected washer and found tub ring is old style, per service pointer new one will be needed. ; ordrng 1 W11094304 (Tub ring)"

We serviced a

JENN-AIR COOKTOP

Model JGCP548HL00

Near Spicewood, TX 78669

Leonardo

Job Details: 03/01/2023

Arrived on site to test unit for gas smell. Test unit and left front and rear burners not igniting also found center rear burner had yellow flame. Found unit had the wrong conversion done to lp. Ordering new lp kit office to reschedule; ordrng 1 W11428599 (Lp kit)

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Seguin, TX 78155

Andrey

Job Details: 03/01/2023

"Arrived on site to test unit for melted heating element, tested unit found shorted bake element, called shaft to report my findings since unit is still under warranty got authorization to proceed, replaced element and tested, found element not receiving any voltage and control not cycling, need control to resolve issue, ordering control,office to reschedule ; ordrng 1 W11536794 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Seguin, TX 78155

Andrey

Job Details: 03/01/2023

"Arrived on site to test unit for no cooling, tested unit found unit is cooling properly, customer stated that there is no ice production, tested unit found fill tube frozen, ice maker cycled properly, recommend replacing fill tube heater and control, ordering parts, offer to reschedule ; ordrng 1 W11087201 (Fill tube heater) and 1 W11579560 (Ice maker) and 1 W10898445 (Receiver board) and 1 W10870822 (Emitter board) and 1 W10846539 (Ice box fan)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Leander, TX 78641

Maurice R

Job Details: 03/01/2023

Arrived onsite for dry not starting. On inspection the dryer has power but will not spin. Gain access to the components in the dryer. Found the thermal fuse was OL. Have to order the thermal fuse W10909685.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Pflugerville, TX 78660

Cliff

Job Details: 03/01/2023

Arrived on site to diagnose a washer that is not cycling properly. Found drain pump locked up and it will need to be replaced to complete repairs. ordrng 1 W11399437 (Pump)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Round Rock, TX 78665

Cliff

Job Details: 03/01/2023

Arrived on site to replace previously ordered parts for range. Replaced rf ignitor and noted lf and rf gas line to burners from valves are cracked. Replaced rf orifice holder and am ordering lf orifice holder ordrng 1 W11028738 (Lf orifice holder)

We serviced a

AMANA COOKTOP

Model AGR6303MMB0

Near Georgetown, TX 78626

David Z

Job Details: 03/01/2023

"Arrived on site to diagnose range with several burners not adjusting much when turned down, and rear right being extremely high. Examined unit and was able to make adjustments on 3 burners. The rear right has a missing screw in the burner head / orifice holder, and is not flush / connected. This is causing a large orange flame, and may also have the wrong orifice for LP. Ordering new orifice holder, burner head, screws, and LP conversion kit. Office to schedule.; ordrng 1 W11167099 (Right rear orifice holder) and 2 WP3368921 (Torx Screw)s and 1 W11557685 (LP conversion) and 1 WPW10515453 (Burner head)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Austin, TX 78731

Wesley

Job Details: 03/01/2023

Arrived onsite and found that the shipped valve was incompatible and not matching the correct part number ordered. Ordering dual valve to repair. ; ordrng 1 W11430645 (Dual valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Cedar Park, TX 78613

Vincent

Job Details: 03/01/2023

Arrived on site to install previously diagnosed parts. At arrival unit was making loud noises from ice blower scraping ice. Called techline and spoke to Steve and we tested the defrost in diagnostics and found it not working tested voltage at the control and had 120v. While on diagnostics the compressor was still on and will need a new Orion board installed along with the heater and freezer harness and door gasket. SR#7735468913 Requested customer to defrost the refrigerator Saturday night for us to return on Monday the 03/06/23. No leaks where observed during service. ; ordrng 1 W11336586 (Orion board)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMZ0

Near Leander, TX 78641

Vincent

Job Details: 03/01/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was leaking from the left side at the bottom. Tested unit and found it leaking from the door seal. Will need to replace the tub gasket. customer would like sooner service if possible. ; ordrng 1 W11498831 (Tub gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM02

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/01/2023

Arrived on site to test unit for not cooling. Found restriction in evap. Recommend replacing compressor and evap. Do currently have r134a.

We serviced a

WHIRLPOOL DRYER

Model WED6605MW0

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/01/2023

"Arrived on site to inspect unit for damaged top panel. New panel is damaged on back left corner. Needing new panel, office to reschedule. ; ordrng 1 WPW10208383 (Top)"

We serviced a

WHIRLPOOL VENTHOOD

Model KVWC958KSS

Near Dripping Springs, TX 78620

Leonardo

Job Details: 03/01/2023

Arrived on site to test unit for blower not working on low or medium. Test unit and found bad motor will order new motor office to reschedule. ; ordrng 1 Searchmotor

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Driftwood, TX 78619

Leonardo

Job Details: 03/01/2023

Arrived on site to replace tub. Took old tub apart and found new tub damaged. Ordering new tub office to reschedule; ordrng 1 Wpw10681506 (Tub) and 1 2hours

We serviced a

MAYTAG DRYER

Model MED6630HC0

Near Austin, TX 78705

Matthew

Job Details: 03/01/2023

Arrived onsite for dryer not heating. Upon arrival inspected unit. Checked supply voltage and looked good. Powered unit and UI would beep and cycle through selections on its own. Was able to run one timeded dry cycle and could feel some heat although 5e display was flashing Err. Customer also stated the unit ran for several hours one day but didnt seem to heat. Ordering Sensors and harness. UI needs replacement. Office to reschedule ; ordrng 1 W11316915 (Console) and 1 W11316625 (Console harness) and 1 W10906551 (Electrode and housing)

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Temple, TX 76502

David Z

Job Details: 02/28/2023

"Arrived on site to diagnose washer making loud noises when spinning. When I even hand turn the basket I can feel bearings grinding due to a failed gearcase Attempted to remove washplate and found washplate seized on to gearcase shaft. Attempted to separate with a hammer and punch, but collar would not budge and washplate has to be cut off.