We serviced a
HOTPOINT REFRIGERATOR
Model HTM18IBPRRSA
Near Austin, TX 78705
Luis
Job Details: 04/05/2022
"Arrived on site for no cool in fresh food and ice build up in freezer. Found fresh food door not sealing due to gasket out of door channel,installed gasket correctly to channel on liner door,advised customer to clean residue on gasket and defrost unit.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS1
Near Cedar Park, TX 78613
David S
Job Details: 04/05/2022
"Arrived on site for dishwasher not powering on. I inspected the unit and work area. I gained access to the control and found it shorted and burned the harness, control, and ui.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Elgin, TX 78621
Matthew
Job Details: 04/05/2022
Arrived onsite for washer excessively shaking. Upon arrival put unit in diagnostics and found stored error code for over suds. Ran diagnostics cycle and all passed. Ran quick wash and passed. Ran drain and spin and all passed. Could not duplicate the issue. Instructed customer on recommendations for cycle selections and detergent use. Job complete
We serviced a
JENN-AIR OVEN
Model JJW2827DS01
Near Austin, TX 78734
Brandon
Job Details: 04/05/2022
"Arrived on site to replace console, after replacing, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78723
Tyler L
Job Details: 04/05/2022
"Arrived on site with JI to install previously diagnosed part. Installed new drain pump. Tested unit in factory diagnostics and unit passed. Ran quick wash cycle and monitored. Unit draining properly and no other issues. No water leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Austin, TX 78745
Leonardo
Job Details: 04/05/2022
Arrived on site to test unit for no power. Test unit and found melted terminal block. Wires look good just connector melted. Replaced terminal block test unit and unit test good job complete. Customer had new power cord already. Called safety and Safety gave a concession W12ARJ1WPL1.
We serviced a
JENN-AIR OVEN
Model JDRP548WP02
Near Dripping Springs, TX 78620
Kevin
Job Details: 04/05/2022
"Arrived on site and set oven to preheat and it reached temperature and expected time. Sent a short video to KB/service management. No fault found with oven it is working as intended, job complete"
We serviced a
ELECTROLUX DRYER
Model EFME617STT0
Near Mustang Ridge, TX 78610
Kevin
Job Details: 04/05/2022
"Arrived on site and inspect the dryer and found belt is broken. Homeowner says belt was replaced by another company two months ago. Compared prescreened Electrolux belt with one replaced by previous company and they are different previous companies is smaller. After replacement dryer is running properly, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Killeen, TX 76549
Tyler
Job Details: 04/05/2022
"Arrived on site for range not preheating correctly. Upon arrival confirmed issue, after further testing found a stable 240 connection as well as ACU, elements, and oven sensor all working within manufacturing specs. Found a major burn/breakage in the main harness asm causing lose of power to most hardware. Will need office to reschedule once availability of parts is known.; ordrng 1 W11532661 (Main harness)"
We serviced a
KITCHENAID RANGE
Model KFDC558JIB01
Near Cedar Park, TX 78613
Wesley
Job Details: 04/05/2022
Arrived onsite for griddle not reaching temp. Tested unit and found griddle is not heating well. Replaced griddle. Unit is now operating as designed. All checks good. Advised customer on repair. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Wesley
Job Details: 04/05/2022
Arrived onsite and repaired unit by replacing adjusters with kit adjusters. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, TX 78717
Wesley
Job Details: 04/05/2022
Arrived onsite and found freezer frosting and leaking due to ice sheet forming on bottom from clogged evap drain tube.clear clog and remove ice. Performed repair and tested. All checks good. Charged in full. Unit is now operating properly.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Round Rock, TX 78681
Wesley
Job Details: 04/05/2022
Arrived onsite for failed actuator and resulting damaged cam. Completed repair and tested. All checks food. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Round Rock, TX 78681
Wesley
Job Details: 04/05/2022
Arrived onsite for complaint of not spinning. Found motor fault error code and motor humming but but not moving in agitation or spin inspected harness and all connections are good and tight. Ordering motor and capacitor to repair. ; ordrng 1 W10890624 (Motor) and 1 W10913953 (Capacitor)
We serviced a
GE RANGE
Model JBS160DM1WW
Near Killeen, TX 76549
Tyler
Job Details: 04/05/2022
Arrived on site for range needing a previously diagnosed thermostat. Upon arrival installed required fart and then reassembled and tested unit found that the unit still had a stable 240 V connection while on site and thermostat was allowing a quick and stable power supply to the element as well as all other infinite switches. I did however still find that some of the indicator lights would randomly flicker and informed customer that if issue where to continue that they would need an electrician to verify the integrity of the electrical system between breaker and stove since the unit is hardwired in due to its age. At time of repair completion found unit fully functioning as designed call complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Killeen, TX 76542
Tyler
Job Details: 04/05/2022
Arrived on site for washer not locking lid correctly. Upon arrival confirmed issue and found f5e1 & F5E2 errors in diagnostics after further testing I found no failures in ACU. Replaced lid lock and strike and reassembled and tested unit. Found unit could cycle through a normal operation cycle as designed with no failures. Call complete
We serviced a
MAYTAG WASHER
Model MVWB855DC
Near Killeen, TX 76549
David Z
Job Details: 04/05/2022
Arrived on site to diagnose washer that is not draining. Found some standing water on arrival. Drained unit with shop vac and removed drain pump. Found a piece of a belt wedged into the drain pump causing it to lock up. Removed and cleared debris. Reassembled and tested. Verified unit draining properly. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Salado, TX 76571
Tyler
Job Details: 04/05/2022
"Arrived on site for washer not turning on.upon arrival confirmed issue and found no response in normal operation p. Found in diagnostics f2E1 & F6E2. Found ui and ACU both failing even though u it was polarized correctly. Replaced and tested new ui and ACU and recalibrated unit, found unit fully responsive and functioning as designed. Call complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Salado, TX 76571
Tyler
Job Details: 04/05/2022
Arrived on site to install previously diagnosed sump and tub assembly. Upon arrival installed required parts and then reassembled intestive unit and found dishwasher could cycle through all settings without any leaks during testing over repairs. Call complete
We serviced a
JENN-AIR COOKTOP
Model JGC3530GS0
Near Austin, TX 78734
Brandon
Job Details: 04/05/2022
"Arrived on site to replace center burner head, after replacing, unit tested good.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Austin, TX 78738
Brandon
Job Details: 04/05/2022
"Arrived on site for customer complaint of unit not starting a bake cycle or broil cycle, I found F1E0 error code, found failed MRC control, ordering control. ; ordrng 1 W10741603 (Control) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFC42FTS04
Near Austin, TX 78731
Luis
Job Details: 04/05/2022
"Arrived on site for noise complaint. Diagnosed main control shutting itself on and off unit will need the updated control kit,installed updated control kit,powered unit on compressor and fans powered on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY01
Near Kyle, TX 78640
Kevin
Job Details: 04/05/2022
"Arrived on site and inspected refrigerator and found reason control board has failedThis is not covered by home warranty. Refrigerator cannot be repaired, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78754
Joe Z
Job Details: 04/05/2022
Arrived onsite for Unit is leaking water. Upon arrival found freezer door stuck and full of frost. Unit was packed with food and not closing properly creating frost. Also found drain was clogged causing sheet of ice on base of FC cause water to leak out of front bottom when ice melts. Cleared drain melted all ice from FC and evaporator. Tested heater and heater operates correctly. Also customer mentioned ice maker not working found fill-line was not connected to fill tube. Connected fill line and ran harvest test. Unit harvested correctly. Noleaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Elgin, TX 78621
Matthew
Job Details: 04/05/2022
Arrived onsite to replace previously diagnosed parts. Replaced latch. Ran calibration. Ran diagnostics auto cycle and all passed. Unit is functioning properly. Job complete
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Manor, TX 78653
Matthew
Job Details: 04/05/2022
"Arrived onsite for dishwasher not dispensing rinse aid. Upon arrival found rise aid compartment full, but has not dispensed in a couple months. Replaced dispenser. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Kimo
Job Details: 04/05/2022
Arrived onsite for rang tripping breaker. Upon inspection I found that the control was burnt. Ordering 1x control and returning with all prescreen do parts. Rescheduled for 04/08/22; ordrng 1 W11126814 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Hutto, TX 78634
Vincent
Job Details: 04/05/2022
"Arrived on site to inspect condensation in RF, I checked temperatures RF 38? FC 0?, checked all gaskets and the all looked good, checked mullion around all cabinet and they all looked straight also checked icemaker gasket to door and had a good compression and not torn from anywhere. Called techline and spoke Ed and explained the situation and he recommended to change the slides on the FC door. SR# 7733353302 No water leaks detected during service office to order parts and reschedule customer for service. ; ordrng 2 W11265130 (Slides)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Killeen, TX 76543
David Z
Job Details: 04/05/2022
"Arrived on site to diagnose refrigerator that's dispensing water at an angle and ice getting stuck in chute. Examined and disassembled dispenser section and checked the fill tube. Fill tube is locked in a static position by a locking clip. It does dispense straight down for the most part, but if you pull the cup away it doesn't drip into the tray. Based on design of unit there are no adjustments I can make to change the angle, and there are no miscasted pieces. In terms of the ice getting stuck, the icemaker is the updated model dispensing the much larger cubes, and they are a fairly tight fit for the dump chute and ice door. There is nothing I'm the chute that I could see obstructing the drop slide. Advised to reach up and clear any stuck cubes since it's a tight chute. No adjustments can be made. Unit working as designed. Call complete."
We serviced a
ROPER REFRIGERATOR
Model RT14BKXKQ05
Near Austin, TX 78729
Scott
Job Details: 04/05/2022
Arrived on site for fresh food section warn and FZ temps normal. Found lower air Channels frozen over . Blocking air flow to fresh food . Put in defrost on timer . Element not coming on . Found bimetallic cracked . Replaced bimetal. Steamed out evap. Door seals are good . All is checkening normal operating.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Nolanville, TX 76559
David Z
Job Details: 04/05/2022
Arrived on site to install new OWI and sump to resolve unit not washing. Replaced prediagnosed sump and OWI. Ran unit and verified proper wash functions and no water leaks. Call complete.
We serviced a
KITCHENAID COOKTOP
Model WCG55US6HS00
Near Mustang Ridge, TX 78610
Kevin
Job Details: 04/04/2022
"Arrived on site found several knobs are damaged, will order replacements; ordrng 5 W11366438 (Knob)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Manor, TX 78653
Matthew
Job Details: 04/04/2022
Arrived onsite for damaged door switch. Upon arrival inspected unit. Found failed refrigerator door switch. Will need to replace door switch. Office to reschedule; ordrng 1 W11384469 (Light switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Round Rock, TX 78681
Vincent
Job Details: 04/04/2022
"Arrived on site to inspect refrigerator freezing up. Inspected unit and found freezer door gasket torn at the bottom and LED module in the FC tested,also found 3 LEDS on refrigerator chamber not functioning, tested them and they where good. Will return to install gasket and LED module. No leaks detected during service. Spoke with CX for return visit on 04/08/22 ; schdld next appmnt for 4/8 FRI AM"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Kyle, TX 78640
Tyler L
Job Details: 04/04/2022
Arrived on site for complaints of no power no operation. Found failed fuse. All other checks good. Will need new parts to complete. Office to reschedule.; ordrng 1 WP3392519 (Fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Manor, TX 78653
Matthew
Job Details: 04/04/2022
Arrived onsite for damaged door switch. Upon arrival inspected unit. Found failed refrigerator door switch. Will need to replace door switch. Office to reschedule; ordrng 1 W11384469 (Light switch)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Kyle, TX 78640
Tyler L
Job Details: 04/04/2022
Arrived on site for complaints of unit not advancing. Found lid latch clicking constantly when starting a cycle. Tested latch in component test and it failed. Will need new lid latch to complete. Office to reschedule.; ordrng 1 W11307244 (Latch) and 1 W11116594 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Georgetown, TX 78628
Gerry C
Job Details: 04/04/2022
Arrived to inspect heater. I found the unit will require the heater to perform Technical Service Pointer #: W11540964. Office to order heater and schedule return service. No leaks observed during service. ; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78744
Kevin
Job Details: 04/04/2022
"Arrived on site and found range is forward 3 inches in installation sticking out into kitchen, pulled range out and rerouted gas line and it was able to be reinstalled and moved back and is now only 1 1/2 inches from wall. Homeowner says this is acceptable, job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Austin, TX 78739
Luis
Job Details: 04/04/2022
"Arrived on site for water not draining. Ran diagnostics weak water flow from valve,found drain pump not draining,replaced defective pump and valve,ran water through pump no leaks entering pump and no leaks during draining tested water low good. ; used 1 W10881366 (Water valve) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Buda, TX 78610
Kevin
Job Details: 04/04/2022
"Arrived on site inspected dryer and found thermal fuse has failed after replacing the dryer is running normally, job complete"
We serviced a
GE MICROWAVE
Model JVM3160DF1WW
Near Bastrop, TX 78602
Tyler L
Job Details: 04/04/2022
"Arrived on site for complaints of unit tripping breaker. Found failed door switches. Installed new switches. Tested unit and it is powering on normally now without tripping the breaker. Tested with cup of water for different time intervals. No issues at this time, unit is working properly. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Mustang Ridge, TX 78610
Kevin
Job Details: 04/04/2022
Arrived on site and found middle drawers are jammed into refrigerator by install team while trying to remove it glass shattered. Drawers also do not sit straight. Will need to bring back center glass and shelves to correct refrigerator.; ordrng 1 W11228031 (Glass) and 1 W11228263 (Glass) and 2 W10530317 (Plate)s and 2 W10530307 (Track)s and 2 W11233912 (Slide)s and 1 W11133643 (Frame)
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Buda, TX 78610
Kevin
Job Details: 04/04/2022
"Arrived on site and found incoming voltage is good 120 V showing on L1 120 V showing on L2 240 V showing across, but when dryer is started 90 V switches from L1 side to the L2 side and dryer will not run. Replaced motor but this did not solve the issue. An electrician will be needed to correct incoming power.
We serviced a
GE OVEN
Model PSB1201NSS01
Near Austin, TX 78733
Kevin
Job Details: 04/04/2022
"Arrived on site and replaced shaft diagnosed by previous technician, took one video of microwave turntable motor working properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Pflugerville, TX 78660
Wesley
Job Details: 04/04/2022
"Arrived onsite for concern about a sulfur smell. Accompanied by an unusual noise. Advised customer that nothing in the fridge manufacturing can produce a rotten smell, but many things stored in the fridge can produce such a smell. Advised on smell managing with baking soda filter. Advised on possible explanation for unusual noise. Unable to replicate. No cooling loss. All functions are operating as designed. Advised customer on findings. All checks good."
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Liberty Hill, TX 78642
Gerry C
Job Details: 04/04/2022
"Arrived to inspect gas leak. I tested all connections and gas valves for leaks and found nothing. The leak was finally found at the gas manifold connector for the cooktop valve assembly. I found it slightly loose and after tightening, the issue was resolved and no more leaks were detected. Operational test good, no leaks of the gas supply observed during service. Contacted safety team, advised of my findings and successful repair. SR# 7733308339"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Bertram, TX 78605
Cliff
Job Details: 04/04/2022
Arrived on site to diagnose a washer that is shaking during spin. Found suspension worn out and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Burnet, TX 78611
Cliff
Job Details: 04/04/2022
Arrived on site to diagnose a washer that is not cycling. Found capacitor not reading and motor windings out of range. Both parts will need to be replaced to complete repairs and am ording a control in case needed. Office to set return appointment. ; ordrng 1 W11556725 (Control) and 1 W11026785 (Motor) and 1 W11395618 (Capacitor)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Liberty Hill, TX 78642
Gerry C
Job Details: 04/04/2022
"Arrived to inspect no ice/noise. I found the ice maker was making a gear grinding noise and I removed and replaced it. The right rc door gasket has a tear at the upper inside corner and will require replacement. Office to order gasket. No leaks observed during service. ; ordrng 1 W10917313 (Door gasket, RH)"
We serviced a
GE REFRIGERATOR
Model GSS23WGTABB
Near Leander, TX 78641
Gerry C
Job Details: 04/04/2022
"Arrived to inspect clicking noise and no cooling. I found the unit had a clicking noise and no compressor or other items would run upon plugging the unit in. The main control could not supply steady VDC to the ui and will require replacement. The unit will require a different p/n than shipped and we will return to instal. I am ordering the UI assy just in case, but if it does not arrive in time, please run without as it is not likely needed. No leaks observed during service.; ordrng 1 WR55X10942 (Main control) and 1 WR55X10859 (UI assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Andice, TX 78628
Gerry C
Job Details: 04/04/2022
"Arrived to instal previously diagnosed and ordered part. I removed and replaced the valve assembly and tested. The water flow resumed to satisfactory levels. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Andice, TX 78642
Gerry C
Job Details: 04/04/2022
"Arrived to inspect intermittent power loss. I found an F6E0 communication error from 03/25/2022 stored in memory and no others. I removed the unit from its mounting and inspected and reseated all internal connections. I tested the unit with the chassis open and all test points showed steady voltage. After reassembly and reinstallation, I found activating the WiFi connection would cause the unit to go into unpredictable behavior and continuously restart and state power failure. Multiple relay clicks could be heard as well and I had great difficulty getting the unit to stop the behavior and then deactivate wifi connectivity. The unit will require the UI. I contacted the safety line, Nichole. New Autho: W12AD11WPL1 Safety team granted a concession for the UI. Office to contact the CX for return service. ; ordrng 1 W11296171 (UI assy)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Bastrop, TX 78602
Tyler L
Job Details: 04/04/2022
"Arrived on site for complaints of no spin. Found loose nut on splutch assembly, causing it to sag down and bind up on the shield. Secured splutch assembly and put shield back on. Tested unit and it is agitating and spinning correctly. Ran quick cycle and monitored. No other issues at this time, job complete."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS01
Near Bastrop, TX 78602
Tyler L
Job Details: 04/04/2022
"Arrived on site for complaints of error code. Found F9E0 error for miswired product. Found unit hardwired into house. Found L1 connections burned, took picture. Advised customer to have an electrician correct the issue. If issue continues after electrical issue is fixed, we will need the control.
We serviced a
GE REFRIGERATOR
Model TFX30PPDBBB
Near Bastrop, TX 78602
Tyler L
Job Details: 04/04/2022
"Arrived on site for install of previously diagnosed parts. Installed new overload and PTC relay, and found no change. Took readings on the compressor windings and found them all out of range. Will need new compressor, access valve, and drier to complete. Will need SS tech. Office to reschedule.; ordrng 1 WR87X10226 (Compressor kit) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 1 Autho (Autho)"
We serviced a
GE OVEN
Model JBP66DM2BB
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/04/2022
Arrived on site for range oven not heating to temperature. Ins unit and work area. Gained access to element to measure resistance and found broken wire going to element. Spoke with customer and gave rounded estimate if nothing else is needed. Removed right side connector from element and repair wire harness and installed new connector. Tested operation on bake mode and found unit heating as designed.
We serviced a
MAYTAG REFRIGERATOR
Model PBF2253HEW
Near Georgetown, TX 78628
Lou
Job Details: 04/04/2022
"Arrived on site to install previously diagnosed and ordered part. Due to,the ice maker failure, I installed a new ice maker and tested. Unit is operating as designed.No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78723
Jacob
Job Details: 04/04/2022
Arrived onsite for the start button not working. Tested the unit and the start button would not respond. Replaced the housing ui. Tested the unit and the start button is working. No leaks at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Lou
Job Details: 04/04/2022
"Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that the control panel for the oven knobs is getting too hot. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My temp readings were 335, 381, 334, 386, 357 for an average temp of 358.6 degrees. I contacted techline and spoke to Bruce and advised of the complaint and my findings and he recommended installing the insulation per service pointer W10917778. Provided SR#7733344658. I advised my customer of my conversation with the manufacturer and am ordering the insulation and scheduled return service for 04/08/22. No gas leaks detected during service.; ordrng 2 W11025151 (Insulation)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Pflugerville, TX 78660
Wesley
Job Details: 04/04/2022
Arrived onsite for washer walking while spinning sheets and towels. No error codes. Found unit is loud and wobbly while Empty. Found basket over an inch out of round. Advised customer on options for replacing basket and customer was not interested in a parts repair and were hoping that leveling would solve the problem. Advised customer on findings and best practices for use and care.
We serviced a
WHIRLPOOL RANGE
Model GW397LXUS0
Near Pflugerville, TX 78660
Wesley
Job Details: 04/04/2022
Arrived onsite and replaced the switch membrane. All checks food. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 04/04/2022
Arrived onsite for bubbling panel surface and found panel not keeping selections made because it is being interrupted by moisture. All else checks good in diagnostics. Ordering console to repair. ; ordrng 1 W11460908 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78723
Jacob
Job Details: 04/04/2022
Arrived onsite for unit not drying. Looked at the unit and looked at the heating element. Element was good. Tested the unit in diagnostics. Unit tested good. No error codes. Gave instructions to the tenant on how the unit drys best is when using rinse aid. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78723
Jacob
Job Details: 04/04/2022
Arrived onsite for unit not making ice. Checked the fill tube and saw it was clogged with ice. Removed the ice and used the steamer to steam the rest out. Tested the ice maker and ice maker filled with no issues. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78724
Jacob
Job Details: 04/04/2022
"Arrived onsite for unit not draining and spinning. Tested the unit in diagnostics. Unit got through diagnostics, but when it got to the spin the unit shook more than usual with nothing in it and it did not fully complete the test. Got error codes. Also saw that they were small bugs crawling all over the unit. Took pic of the bugs and the unit is sharing and outlet with the dryer. Called tech line. Said that if the bugs are an issue then the unit is no longer covered and the unit needs to be on a dedicated circuit. Got Sr#7733340799. Informed the customer of the issues. Went ahead and ordered parts. Office to reschedule ; ordrng 1 W11454734 (Gear case) and 1 W11399433 (Control) and 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Austin, TX 78724
Jacob
Job Details: 04/04/2022
Arrived onsite for the door having a damage to it and the unit not draining. Looked at the u it and saw some damage on the front panel of the dishwasher. Checked the hole for the garbage disposal and hole was not knocked out. Knocked out the hole. Unit drained with no issues. Ordered door and clamp for hose that goes to the garbage disposal as it is missing. Took pics. Office to reschedule ; ordrng 1 W11461694 (Front panel) and 1 370445 (Clamp)
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXSSA
Near Lakeway, TX 78734
Brandon
Job Details: 04/04/2022
"Arrived on site for customer complaint of unit leaking, found leak co,I got from torn door gasket, customer said he could replace himself.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78724
Jacob
Job Details: 04/04/2022
Arrived onsite to replace with the correct ice maker. Replaced part. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near The Hills, TX 78738
Brandon
Job Details: 04/04/2022
"Arrived on site for customer complaint of unit making loud noise, found rotor bolt was loose, I added locktite to bolt and tightened, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Bee Cave, TX 78738
Brandon
Job Details: 04/04/2022
"Arrived on site for customer complaint of unit not maintaining temperature properly, found unit would reach set temperature and during the course of the bake cycle drop 50 degrees, I found miscommunication between control, panel, and sensor. In order to ensure repair, I replaced all parts, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Austin, TX 78745
Jacob
Job Details: 04/04/2022
"Arrived onsite for unit still not dispensing water. Tested the unit and noticed that the resivior was frozen. Allowed it to thaw and water dispensing once again. Called Techline to let them know of all that was done with the unit. Advised to check the hole at the back of the unit where the crisper drawer is and need to cover the hole and make a new smaller hole with some tape as the hole maybe too big and causing the refrigerator to be colder causing the resivior to freeze up. Spoke with Robert, Got Sr#7733336422. Taped the hole over and made a pin size hole. No issues at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Austin, TX 78745
Jacob
Job Details: 04/04/2022
"Arrived onsite for unit still leaking. Looked at the unit and found that water was still leaking but not from the bottom left side of the door, it was just past the door, how ever could not verify where the water was coming from. Called tech line and said to check other things and the tub may be the issue. Got sr#7733334301. Need parts to return with. Office to reschedule ; ordrng 1 Request (2hr)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
Vincent
Job Details: 04/04/2022
"Arrived on site to install previously diagnosed part, Gained access to back of unit and replaced hv control with new one. Advised CX to defrost unit as there was ice buildup on fan blades making loud noise, instructed on how to properly defrost unit. No water leaks detected during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Round Rock, TX 78665
Vincent
Job Details: 04/04/2022
"Arrived on site to install previously diagnosed parts, disassembled unit and installed new parts and set unit into diagnostics to calibrate new control installed, also ran a service cycle and unit is now working as designed no water leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Round Rock, TX 78665
Vincent
Job Details: 04/04/2022
"Arrived on site for dishwasher not drying, set unit in diagnostics and found no stored error codes, tested unit and heating element is drawing 7.02 amps, control was sending 120v and heating element had good resistance. After diagnostics test was completed there where no error codes. Advised CX to use less detergent and turn down rinse aid dispenser as he has water softener. No water leaks detected during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Round Rock, TX 78664
Vincent
Job Details: 04/04/2022
"Arrived on site to install previously ordered parts and after removing old gasket on RF door found door would not close all the way with out gasket. Did further inspection and found that one of the shelves was hitting against the door shelve and causing door not to seal correctly. CX explained to me that door gasket on FC was great, so I reinstalled the RF gasket and applied a little of heat to form correctly, tested unit and now it closes correctly and does not stick out. I informed CX that gasket will take a little while to settle and form to molding of the refrigerator. No water leaks detected during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78738
Luis
Job Details: 04/04/2022
"Arrived on site for water leaking and no ice. Removed ice bin,ran diagnostics E2 error code on harvest,removed icemaker found ice tray completely full of ice,removed blockage in tray,reinstalled icemaker ran harvest test passed,ran fill test passed. If issue continues will need a new icemaker"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Austin, TX 78734
Luis
Job Details: 04/04/2022
"Arrived on site for thin ice. Ran diagnostics weak water flow to icemaker,ice forming on plate diagnosed a defective valve. Replaced water valve tested water flow good.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMS00
Near Lakeway, TX 78734
Luis
Job Details: 04/04/2022
"Arrived on site. Unit shutting itself off and on diagnosed a defective control ordering a new control.; ordrng 1 W10823803 (Control)"
We serviced a
GE REFRIGERATOR
Model GSH25JSDDSS
Near Austin, TX 78734
Luis
Job Details: 04/04/2022
"Arrived on site for no ice and loud noise. Tested icemaker.icemaker passed harvest test during fill loud noise from water lines,tested dispenser same issue,installed bypass,water flowed then loud noise. Ordering a new filter head and valve incase needed. ; ordrng 1 WR17X20862 (Filter head) and 1 WR57X10032 (Water valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3JHAXTS01
Near Austin, TX 78738
Luis
Job Details: 04/04/2022
"Arrived on site for not dispensing ice and light issues in fresh food section. Tested ice dispenser auger motor not powering on,checked voltage at harness good 120vac diagnosed a defective auger motor,replaced motor tested ice dispenser working as designed. Found defective light switch,replaced switch tested switch operation good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBRA22KMSS00
Near West Lake Hills, TX 78746
Luis
Job Details: 04/04/2022
"Arrived on site for icemaker issues,found broken icemaker,installed a new icemaker powered icemaker on icemaker ran through a cycle and filled with water.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78738
Brandon
Job Details: 04/04/2022
"Arrived on site for customer complaint of unit not heating, found error code F7-E1, ran diagnostic tests, found heating element not activating. I replaced element, unit tested good, unit is still in warranty, closed on the house 4/7/2021, but the closing documents are in a safety deposit box at the bank. I informed customer I could replace the heater and charge a service fee, and when they get us the closing documents they will be reimbursed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Driftwood, TX 78619
Brandon
Job Details: 04/04/2022
"Arrived on site for customer complaint of upper rack falling, found left side adjuster was broken, I replaced adjuster, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FTS03
Near Austin, TX 78746
Luis
Job Details: 04/04/2022
"Arrived on site for cooling complaint in fresh food section. Found evaporator incased in ice,removed cover ran diagnostics heater not powering on,no power to heater,removed control cover found loose connection at main control from manufacture installed harness correctly,heater powered on defrosted evaporator vents. Checked air flow good."
We serviced a
WHIRLPOOL COOKTOP
Model KGCC566RBL07
Near Austin, TX 78730
Justin
Job Details: 04/04/2022
"Arrived on site for a cooktop that has a delayed ignition on the front left burner. I tested the unit and found the front left burner would click for a while before it lights. This would allow a large flame to be produced over a large surface area and would even reach the knobs. After the first delay, the unit seems to ignite as designed. I was able to replicate this several times. I called techline and spoke to Drew and received SR# 7732385906. Drew recommended adjusting the burner head and ignitor. I adjusted the burner head several times and was able to continuously replicate the issue. Drew recommended replacing the orifice holder with the ignitor. I am ordering the orifice holder assembly and the office will need to reschedule. ; ordrng 1 W11134289 (Front Left Orifice Holder)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS05
Near Austin, TX 78733
Justin
Job Details: 04/04/2022
"Arrived on site for a combo wall oven receiving a F1E0 error code. Upon arrival the UI was flashing the F9E0 error code for L2 or L1 power failure. This indicates faulty incoming voltage or possible control failure. I attempted to gain access to the inside of the unit to properly diagnose, but found I will need a second technician to safely do so. Upon further inspection I found the unit sitting on two bars and has a lip over the front edge of the unit with an open base. I informed the customer that the unit needs to have a completely covered base in order to have proper airflow and heat release from the unit. I informed him that in order to properly warranty the repair this would need to be fixed, for this incorrect install can replicate similar failures. I also informed him of the second service fee for a second technician. The customer accepted. The office will need to reschedule with a second technician. We will bring back all parts on hand."
We serviced a
KITCHENAID OVEN
Model KOCE500ESS05
Near Austin, TX 78732
Justin
Job Details: 04/04/2022
Arrived on site to install previously diagnosed parts. I installed the interlocks and buld. I then tested the unit with a MW safe cup of water. The unit is now running as designed.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, TX 78732
Justin
Job Details: 04/04/2022
Arrived on site for a washing machine with a faulty lid latch. Upon arrival the customer stated they had another company come service the unit and they found it was the lid latch. The customer stated that the real issue was the units UI was completely unresponsive. I was able to get the unit into diagnostics mode and found no stored error code. I then activated each load separately and ran a diagnostics cycle. I found the unit ran through as designed. I started a normal cycle and found the unit was responsive. I found no failure at the time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Georgetown, TX 78626
Lou
Job Details: 04/04/2022
"Arrived on site to inspect dishwasher leaving residue on dishes. Upon further inspection, the customer advised that they recently had a water softener system installed in the home. I found the clear dishes with white residue on them and the customer provided their detergent to me. I explained how a water softener system works and how it works with their dishwasher. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. I made recommendations for use f care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/04/2022
"Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Tested operation to verify failure and found auger motor not activating. Bypassed door switch and gained access to auger motor. Found when ice had thawed from not cooling that water gotten to auger motor. Measured incoming voltage to auger motor while press dispenser pad. Found failed auger motor. Removed failed auger motor and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service.
We serviced a
MAYTAG OVEN
Model MEW5527DDW
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/04/2022
"Arrived on site for oven gasket worn and customer was preqouted to replace gasket. Customer stated that another service company was out and informed him of failed gasket. Inspected unit and work area. Did find gasket was worn. Spoke with customer on cycle temperature and heat is designed to escape unit. Removed failed gasket and installed new. Tested door operation. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/04/2022
"Arrived on site to install previous diagnosed part. Removed failed ice maker and installed new. Cycled ice maker and monitored operation. All tested good, no water leaks detected during service."
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWS0
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/04/2022
Arrived on site for dishwasher not starting cycle and red light flashing when attempting to start cycle . Inspected unit and work area. Found control lock on. Release control lock and performed diagnostics mode. Found error code F8-E1 slow drain. Monitored test cycle and found unit operating as designed. No water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Georgetown, TX 78628
Lou
Job Details: 04/04/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I placed my gauges on the unit and found pressures equalized at 20/20 showing there to be a leak in the system. I placed my nitrogen kit onto the unit and tested for a leak at 130psi and could not find one. I did not find any dye from the drier either. After approximately 20 mins, my pressures had dropped to just below 125psi. I contacted techline and advised of the issue and my findings and they advised that from what Ive tested and checked, the unit has a slow leak within the cabinet and deemed it non repairable. Provided SR#7733341552. I contacted my customer via phone and advised of my findings and my conversation with the manufacturer. I provided the SR# to my customer and recommended they contact the manufacturer for assistance. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/04/2022
"Arrived on site for refrigerator having slow pressure to water dispenser. Inspected unit and work area. Tested water dispenser without water filter. Traced water to filter head. Removed failed filter head and tested operation. Found pressure better, tested out of filter head and found good pressure. Removed hose to inlet valve and found failed inlet valve. Removed failed valve and installed new. Tested automatic dispense. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Leander, TX 78641
Kimo
Job Details: 04/04/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed new inverter board and mag and tested unit and found unit not operating properly. I replaced control and tested unit and found no change. I am ordering 1x main harness. Office to reschedule.; ordrng 1 W11157180 (Main harness) and 1 W11356977 (Harness)
We serviced a
FRIGIDAIRE DISHWASHER
Model LFBD2409LM0A
Near Austin, TX 78749
Leonardo
Job Details: 04/04/2022
Arrived on site to replace motor and bracket. Replaced wash motor test unit and unit test good no leaks present job complete.
We serviced a
MAYTAG WASHER
Model MHW3505FW0
Near Leander, TX 78641
Kimo
Job Details: 04/04/2022
Arrived onsite for washer not draining properly. Upon in I found drain pump filter clogged see pix. I cleared filter and tested unit and found unit operating as designed.