Marcell - Austin, TX
Seemed like a great guy but the support was just terrible. I told him what was going on he simply said the light bulb was causing the issue. He did not take out one piece of equipment or do anything to troubleshoot to justify his theory. He literally at the house for maybe 6 minutes. Someone else came out recently and figured out what the issue was, order the needed part and resolved the issue.
Excellent service by a knowledgable tech!
Edward - Belton, TX
Clearly knew what he was doing. Did not waste his or my time getting to the heart of the problem and fixing it.
Lisa - Round Rock, TX
Easy to schedule an appt. Our Service Technician, David, listened to the issue we were having with our refrigerator, and explained his solution in detail. He was very friendly, courteous, and knowledgeable. Our ice maker is working again. Great service. We would use Appliance Express again.
Great service by knowledgable expert!
Cindy - Austin, TX
I was able to get a service appointment easily and quickly. The technician arrived promptly. He ran a full diagnostic, made some adjustments to my new washing machine, spent some time explaining how to get optimum performance from the unit.
These guys are first rate. Smart, fast, clean.
Kyle - Cedar Park, TX
Lou came out and serviced my whirlpool washer in my RV under whirlpool warranty. He was very knowledgeable, went about his work meticulously and neatly, and was fast. I will call these guys again for my repairs, under warranty or not. -Kyle
Maytag Washer Repair
Elena - Cedar Park, TX
Lou was great; informative, professional, and, once he had the right part, was able to complete the repairs. My new washer is acting like a new washer again!
Did not fix it
John - Belton, TX
On 11/6, serviceman came out to fix an issue with ice maker. Said he replaced the damaged part and left. The problem was not fixed. A different Repairman came out 11/20 and replaced the part that supposedly replaced during the last visit. The part removed definitely was not new and was badly worn. What kind of service is this? It was under warranty so the company could be charging the manufacturer twice !!
Great professional service
Dana - Austin, TX
Great service, spent all the time I needed.
Denise - Austin, TX
Ice Maker Repair
Dana - Austin, TX
Gabriel - Austin, TX
Wesly did a great job. Fixed my dryer and worked efficiently. He also offered advice to prevent the problem from happening again.
Honest Service Technician
Damien - Austin, TX
Joseph C. called me on the way over for my scheduled service appointment. He was running a bit behind, but no big deal. He asked me what my issue was and after talking through it, Joseph recommended that I cancel my service appointment and try a few things on my own. I took his advice and saved the $130 or so that I would have paid for the service! My issue has not presented again since our phone call, but if it does, I will definitely try to get Joseph over to take a look!
Ken - New Braunfels, TX
When it comes to Induction Cooktops, Leo knows the product. He knows how to repair correctly in an efficient and confident manner. I especially like that he helps us customers better understand our induction cooktops and how to use them correctly!
Jordan - New Braunfels, TX
My service tech was very polite and explained everything he was doing.
Howard - Killeen, TX
Techinican was very helpful and friendly understood our concerns and advised us on what our best step would be in resolving our situation.
John - Georgetown, TX
Chrissie - The Hills, TX
Not only did Kevin arrive early, he was very personable, and quick!
Great tech/office communication needs to improve
Ross - Briarcliff, TX
Great tech! Office needs to improve on communicating details I give for tech as how to gain access/leave my home. Due not being home when tech is on property. Also every time I’ve had techs out they have been awesome and typically have some form of communication issue w/the office.
Gregory - Pflugerville, TX
Great & quick service
Johanna - Round Rock, TX
J.A. - Cedar Park, TX
Friendly and knowledgeable service.
Vicenta - Austin, TX
Fantastic and Quick!
JasonInvestsinYou - Georgetown, TX
James was our technician. He was prompt and arrived at the beginning of our time-frame window given to us when we set up the appointment. He quickly ascertained the problem and immediately began fixing the issue. The issue was resolved in less than an hour and our fridge is back in tip-top shape. As for prices, I have no idea as it was covered under the manufacturer's warranty. So..the perfect price for me. 🙂
Great Service and very knowledgable
Tom - Cedar Park, TX
Robert - Lakeway, TX
Andy repaired our Churches refrigerator. We are a small church and not staffed on site. We were given a 3 hour service window and Andy called about 30 minutes before he was on site. This was convenient to me. I believe Andy was very thorough and only sold us only the parts we needed. The repair was significantly less than buying a new equivalent refrigerator
Service exceeded expections
Lew - Austin, TX
Adrian - Austin, TX
Susan - Lakeway, TX
Andy was nice- did his job in a timely manner. Answered my questions, however, I was told the belt broke, but did not see the proof. I do not believe he made it up- just would of liked to of been shown the broken belt. This is hind site- Andy did excellent work. But after he left, I recalled being at an auto shop where they told me the hoses were bad, I looked at them and they had been cut. So it’s just a female feeling possibly taken advantage of. That being said, I see no reason why I would not use your repair company again. All is good- thank you
The tech was very professional.
Bob - Georgetown, TX
Carmen - Kyle, TX
Cynthia - San Marcos, TX
Robert arrived on time and was able to assess our concerns. After allowing time to determine if what we were concerned about would become evident, he explained what may have caused our concerns. We were reassured that everything was working properly.
Syville - Killeen, TX
Very nice respectful man
PROMPT AND GOOD SERVICE
James - Belton, TX
MY ONLY CONCERN IS THAT THE EMAILED RECEIPT SHOWED ONLY THE SERVICE CHARGE OF $129.99. THERE WAS NOTHING TO SHOW THE COST OF THE ICEMAKER. MY TOTAL BILL WAS $323.84
Diane - West Lake Hills, TX
Fine service once he was here, But too many days before he came
Gail - Austin, TX
We requested Richard to be the Service Rep for our 2nd appliance repair issue. He had done such a great job on our dryer that we wanted him to work on our range top, as well. He did not disappoint. Excellent service again. Trust affirmed.
Very Nice Technicians
Wanda - Creedmoor, TX
I have a 6 month old Maytag washer that was making noises. Both Technicians who came were very informative and told me what needed repair & found another small issue with the water valve I was unaware of. Of course I will call again if service is needed again. PS I bought an extended warranty as a precaution after talking to the 1st Technician. I hope that I don't have anymore problems but just in case, I'm covered. Thanks for the great service.
Repaired and double checked
Fred - Pflugerville, TX
reviewed the issue, checked prices for repairs, let me know the cost upfront, so recommended that I am using them again before Thanksgiving. I use only the best!
Cheryl - New Braunfels, TX
They were able to come early and were in/out in less than 30 minutes.
Tona - Dripping Springs, TX
Knowledgeable and Personable
Rich - Georgetown, TX
I had every confidence in their ability and experience in repairs, as well as enjoyed the interaction with them.
Pete - Cedar Park, TX
Luis is great!
Sandi - Austin, TX
Lorin - Austin, TX
Repair of freezer compartment drawer
John - Spicewood, TX
Repair of freezer compartment drawer: The tech glued the drawer parts together however the glue ended up getting all over the clear plastic drawer it’s self and ruined a brand new drawer with glue smudges all over it As a result I need a new door for my new refrigerator
Pat - Georgetown, TX
Anne - Moody, TX
Jack - Horseshoe Bay, TX
On time and knowledgeable
David - Austin, TX
Quick and effective
Larry - Round Rock, TX
Iris - Austin, TX
Great Customer Service!!!
"Munoz - Georgetown, TX
Cliff was excellent and extremely knowledgeable!!!
Betsy - Austin, TX
He was so professional and kind.
Above and beyond
Benjamin - Austin, TX
Joseph didn’t just fix our fridge; he offered advice on how to keep our other kitchen appliances running smoothly for many years. That’s the kind of service that I don’t expect, but it’s awesome when I do.
Jamie - Austin, TX
Pricey, but good service.
Steven - Austin, TX
Andy did a great job. The only negative was that Appliance Express was working on a GE range, while their specialty is Whirlpool. That made things take a little longer than originally expected.
Jeanine - Austin, TX
Nicole - Pflugerville, TX
Our Tech guy Joseph was really professional he gave us tips ..things to look forward to and how to fix any future problems with information to help us in advance
Tucker - Horseshoe Bay, TX
Alexan - Austin, TX
Great service visit!
Will - Georgetown, TX
Tommie was friendly, fast and fixed the problem with our Whirlpool range. Visit was covered under warranty.
Mike - Buda, TX
Hopeful - Andice, TX
My freezer went out for the third time and I must say Appliance Express was in contact with me immediately after I contacted Whirlpool. They expressed their concern about my situation. Jonathan was great!
Adrian - Elgin, TX
Darlene - Georgetown, TX
Appliance Express is outstanding, professional technician, quick service, friendly, appointment available within reasonable time. Excellent service and I will recommend to family & friends. Thank you.
Outstanding, professional service
George - Georgetown, TX
Jonathan is a true service professional who knows not only his business and equipment but also customer care. The cost of the repair on our washing machine was not cheap but was well worth it. As a former field technician for fortune 100 company, I highly recommend Appliance Express and Jonathan Short.
Professional, prompt, efficient ⭐️⭐️⭐️⭐️⭐️
super happy customer 😀 - Hutto, TX
we’ve had these guys out twice now. Great experience both times. Their technicians are polite and tidy and efficient. Super happy with their service. Won’t hesitate to use them in the future or recommend them
Excellent professional service!
Colin - Belton, TX
Would definitely use them again!
Chafe water filter
Michael - Lakeway, TX
Sarah - Cedar Park, TX
Appliance Express was called to take care of a part that had broken on our dishwasher, which was still under warranty. They were prompt and, per my description of the problem, preemptively ordered the part so they could fix it on the “evaluation of merit for warranty” visit instead of having to return a second time. Courteous and professional. Extremely pleased with visit.
John - Horseshoe Bay, TX
On time very polite.
June - Austin, TX
The service tech was knowledgeable. This is a new oven and I still have some questions, and the tech took the time to explain what I wanted to know,
Doug - Seguin, TX
Always on time and very professional. Fixed the problem with the fridge in just a few minutes.
Susan - Burnet, TX
Best service I’ve ever received On time problem found repaired and no mess he couldn’t do anything more thank you!!!
Mark - Austin, TX
Fix it with no problems and did a very good job
Great Job & Service Wuth Brandon's Kind Attention!
Synthia & Steve - Austin, TX
Give Brandon a raise in salary! He is a huge asset to your firm! Friendly, focused on business and timely performance of our job's needs and parts.. !00% Pleased with the intelligent & friendly business services Brandon provided for us!
David/kim - New Braunfels, TX
Robert was very kind, knowledgeable, and willing to answer all my questions. Such a pleasure!
Janice - Austin, TX
Leo, the technician was extremely professional and very informative about my appliances. I was very impressed.
Tyler was awesome!
Donna - Austin, TX
Best service call I’ve had in a very long time.
good service, good price
Cindy - Stonewall, TX
Came ready with correct part
John - Austin, TX
Very professional, came ready with the possible faulty component to replace
Great sweet smart guy!!! Andy’s so professional
Hallie - Austin, TX
Richard - New Braunfels, TX
The service that I received was professional and prompt. Technicians were knowledgeable and quick.
Great and detailed
Renee - Pflugerville, TX
Wesley was very nice and provided all the answers I needed as well as tips and tricks to maintain our washer
Kim - Austin, TX
I prefer Appliance Express to all others for their reliable responsible speedy service and they don’t gouge you.
Very informative and thorough.
Harold - Belton, TX
Raquel - Killeen, TX
Alvin was friendly, informative and fast. He makes a customer feel like he wants to help and solve his the issue.
Katheen - Austin, TX
Oven was fixed
Fred - Austin, TX
Nicolas - San Marcos, TX
My refrigerator was not working properly. It took ‘3’ visits from the appliance express to come out and service it. After the 3rd time I got a call that I was getting a exchange, a new refrigerator.
Heather - New Braunfels, TX
David - Austin, TX
Leo is thorough and professional.
Kitchen Aid refrigerator light repair
Irit - Austin, TX
The technician did a great job. It did not cost me anything as the refrigerator was still under warranty.
Jonathan - Leander, TX
Lou was very professional & informative.
Cathie - New Braunfels, TX
Richard is very alert to what is wrong with my Whirlpool and adding the buffer to the compressor has helped. It still is loud which Richard says happens from 6 months on after purchase. He did a great job but I am not happy with Whirlpool because of the noise that is very disturbing that I live with daily and at night while I try to sleep.
Warranty work- done well
Susan - Round Rock, TX
Dawn Pepper - Round Rock, TX
Mr. Rhoden was absolutely wonderful. This was the second replacement door we had received and, it too, looked like it had come in damaged yet again. Mr. Rhoden took the time to peel off all of the plastic and clean the door to make sure it was in perfect condition. He was quick, neat and very courteous. I'd be more than happy to have him work on any future appliance repairs we may need.
Dishwasher fix under warranty
Amit - Austin, TX
Came on time, fixed appliance hassle-free.
Robert - Georgetown, TX
Melinda - Leander, TX
The service was great. Lou is professional, personable, on-time, and is extremely knowledgeable about the appliances, which I very much appreciate. I can't complain about the cost/pricing since both times he's done service calls they have been for a new home warranty, but I appreciate knowing that I will have good trustworthy service even after the warranty period.
Sandy - Georgetown, TX
Clif explained everything he was doing to fix the problem, and carefully cleaned up after.
Vicki - Kyle, TX
Expensive but good
Howard - Leander, TX
Mark - Austin, TX
Qualified Technician - very nice work. Communication between KitchenAid Warranty Division, Alliance Express, and Customer has room for improvement in setting up service times / 4 hour window correctly and aligned with all stakeholders.
Lou is a great technician
Jimmie - Leander, TX
communication was great
Pulte - Georgetown, TX
"Great service and shows professionalism"
Anthony - Leander, TX
Paul's service was awesome. He did an extra mile to educate me to make my dishwasher works in its ultimate performance.
Tyler - Austin, TX
Jim - Austin, TX
He was very helpful
Service was great
William - Georgetown, TX
Susan - Johnson City, TX
Brandon was professional and fixed the problem quickly. Price was very high.
Great service from Wes
Jennifer - Austin, TX
Anne - Dripping Springs, TX
We waited 14 days (with gunky water sitting in the dishwasher smelling up the kitchen and unable to use the machine) to have the repair guy come out (11/6) who drained the machine, he removed some small food pieces that might have clocked the train and he then started in the machine and left. Unfortunately, the DRAINING issue was NOT fixed as the machine was again full of gunky water 4 hours later and now again unable to use - AND we have to wait another 6 days to have it looked at again (11/12). Note: it is a brand-new dishwasher still under warranty that has barely been used. Taking another half day of work is not convenient and lost productivity for us.
Haroid - Waco, TX
Gail - Austin, TX
Richard was professional, diligent and courteous as he very competently repaired our dryer. We are very grateful for his work We requested Richard be the service rep for the repair needed on our range top. We trust his advice.
Fixed washer properly and quickly. Was on time.
Barbara - Georgetown, TX
David - Dripping Springs, TX
Very satisfied with Service
John - New Braunfels, TX
Richard is a very competent tech. He identified and repaired the problem with the refrigerator very quickly.
Linda - Round Rock, TX
Our service tech was very informative regarding on the issue and polite to ask of foot ware before entering our home. Very much appreciated. Thank you, The Stephan’s
Top notch service
Christopher - Austin, TX
Joe was great and shared plenty of tips to keep our appliances running the way that they should.
Kevin came in, found problem and fixed in in a timely fashion. He was very polite and explained the problem.
Marlene - San Marcos, TX
FAST, great service
Adam - Lago Vista, TX
Cheryle - New Braunfels, TX
Robert and Kevin narrowed it down after months of testing. Finally it seems to work but I’m giving it a few days before I go to the grocery store!
Punctual, friendly, got it done!
Marty - Austin, TX
Linda - Georgetown, TX
Explained several things I was not aware of
Joan - Leander, TX
Glen - Mount Calm, TX
On time, polite, and solved problem.
Debrah - New Braunfels, TX
Nice men. Courteous and professional.
Woodrow - Burnet, TX
Very professional service & very polite.
Great Service, Tyler!!
Gary - Round Rock, TX
It would my pleasure recommending Tyler, and Appliance Express for any service they advertise. Courteous and professianal!!
BigJim48 - Georgetown, TX
Knowledgeable technician short fix great results
Mark - Georgetown, TX
Tommy did great
Debra - Buda, TX
Kevin was very knowledgeable, polite, and quick.
Cynthia - Tow, TX
This tech was super efficient, was able to troubleshoot and fix the problem in no time! He was helpful and fielded my every question. I will definitely keep this company info in the event any future service is needed.
Great Customer Service
John - Austin, TX
Wes has helped me a few times with appliances. He is very friendly, knowledgeable, and professional.
Michael - Cedar Park, TX
Jenni - Jarrell, TX
Found the cooling issue
Steven - Austin, TX
Paul debugged the issue that caused the cooling system to not cool. It was an issue that was unusual, but he had great problem solving knowledge and was able to fix the issue. Note that a previous tech that tried to fix the problem was not able to do so.
Bruno Brunner - Austin, TX
He is a great asset to your company
James - Round Rock, TX
Al was our teck. he did a great job repairing our refrigerator. He also cleaned up the area. He was also pleasant and cordial.
Journeyman - Pflugerville, TX
Great service very knowledgeable
Mary Graham - Waco, TX
Franz - Austin, TX
Joseph showed up on time and did a great job servicing the range. Could not be happier.
Irvin - Georgetown, TX
Fast, On Time Service
Michael - Austin, TX
Robert was very knowledgable and fixed my issue while properly explaining what the issue was and why it occured Very satisfied
Everything was perfect
Ed - Austin, TX
Jarri - New Braunfels, TX
I appreciate the way your service people call right before arriving for the scheduled appointment. Very polite and professional service man.
Reenie - Austin, TX
Luis called when he was on his way and arrived on time! He was very professional and polite! Also, the office staff was great as well!
Margaret - Austin, TX
great service, excellent communication
Meryl - Austin, TX
Rickey - Georgetown, TX
Tom was on time and very personable. He kept everything clean and cleaned the ice off of the sides so all was good to go. Definitely recommend Tom.
Great and quick service!!
Maria - Manor, TX
I was worried the warranty process was going to drag but my washer and dryer were repaired in a timely fashion by a great tech who explained the whole process and gave recommendations to prevent future problems. Great service!!
Terrific and fast service
Barry - Marble Falls, TX
Had a couple of issues addressed. James figured out the problem and things were running great in a short time. Appreciate his knowledge to solve the problems and professionalism. Would highly recommend.
Knowledgeable and helpful
Kimberly - Hutto, TX
Jennifer - Pflugerville, TX
Too high, not repaired
Sara - Belton, TX
Washing machine was leaking - Maytag repair of pump, fairly new washing machine and was not covered under manuf. warranty. part was $120, labor was $190 and he was not there 30 minutes. He did not run a cycle and left without a successful attempt - now it is not draining? With a new pump? I will update when this issue is resolved.
Yong - Austin, TX
Thanks so much!
Erin - Del Valle, TX
Efficient and helpful
Outstanding service and suggestions on how to prevent similar issues in the future, something no other tech had told us.
Nolan - Round Rock, TX
Karen - Austin, TX
I would definitely use Appliance Express again. Scott was professional, knowledgeable and accommodating. Very helpful
Quick and efficient!
Stephen - Georgetown, TX
Jason - Killeen, TX
Glad to have my refrigerator working again.
Najmieh - Canyon Lake, TX
Richard came in after 3 p.m. At first he was nice, but did not tend to the job was requested. Misleading opinion, advising nothing was wrong with the dishwasher door, even though in his presence, the door clasped down.. NOT very IMPRESSED with Appliance Express..
Dianming - Cedar Park, TX
Charline - Taylor, TX
Professional and prompt
charline - Taylor, TX
Great Warranty Service-Kitchenaide
Roger - Round Rock, TX
Paul and his partner came and repaired my Kitchenaide dishwasher which was still under warranty. They were very professional including dressed professionally. They took care of business and left me contact information for any future requests. Great job!
Heather - Georgetown, TX
We had many service people here trying to solve the mystery of our wet fridge, and they were all really great. Very friendly.
Fast, Friendly Service
Jake - Austin, TX
Clif was great. He quickly diagnosed and fixed the problem.
Fantastic customer service
Susan - Austin, TX
Leo was great. He fixed the issue immediately and explained as he went what had happened. He also made other suggestions for simple care. He was great! Introduced himself with a smile and very polite./ respectful.
Susan Review -Paul Appliance Express
Susan - Hutto, TX
Paul was timely, kind, informative with the repair of the refrigerator.
Andrew - Leander, TX
they showed up on time and had parts needed to repair my appliance in 1 stop.
Steve - Canyon Lake, TX
Ice Maker makes ice now but won't dispense. And the connection on top of frig is not attached so door ajar keeps coming on and then frig doesn't cool.
Painless Repair Service
Kelly - Austin, TX
I was given a three hour window and Brandon arrived in the first hour. I described the problem I was having with my Whirlpool fridge, and with parts already on hand. he fixed it in about 30 minutes. He was very friendly and cleaned up after himself; all in all it was an excellent service call.
Mae - Georgetown, TX
Scoot was nice
Brayden - Pflugerville, TX
Becky - Georgetown, TX
Jonathan is a nice young man. He is knowledgeable and informative. Can’t complain about the cost because Whirlpool covered cost for the part. Jonathan made the service call in a timely manner.
Efficient service; skilled technician
Bobby - Dripping Springs, TX
Prompt and quick service
Edward - Wimberley, TX
Brandon arrived promptly after leaving a ‘on my way’ voicemail. Took him less than 30 minutes to complete the repair. He was professional and easygoing.
Don - Austin, TX
Crystal - Troy, TX
Was not happy that serviceman did not have updated warranty information with him when he arrived. I had to call office and they called him. Other than that he was great.
Zach - Austin, TX
"Gonzales - Austin, TX
The work was completed in great fashion
Joe - Austin, TX
Luis was friendly, curteous, knowledgeable, efficient.
Ramdas - Austin, TX
Service great, LG not so great.
Polly - Liberty Hill, TX
James did a fine job replacing my LG fridge compressor; however, I think the fridge may still be having the same issues. I am going to monitor it and see if they will need to come back.
Very Professional technicians
Eva - Buda, TX
They shared what they were doing as they went along
Bruce - Austin, TX
Peace of Mind
Cathy - Austin, TX
Andy arrived when scheduled and quickly put my mind at ease after inspecting my stove for a possible gas leak and orange colored flames. He assured me the stove was functioning fine and that he detected no leaks.
Prompt and efficient
Karen - Georgetown, TX
Mark - Round Rock, TX
Turns out our dryer is working perfectly, as designed. Tyler explained how the dryer works, as we were not loading it properly with enough clothes to work as designed. No charge, just a simple 10 min visit. Thanks Tyler!
Jack - Georgetown, TX
Tyler was informative of how he fixed my soap dispenser on my dishwasher. He knew a lot about all kinds of appliances and their electronics. He was on time and always courteous.
Edward - Georgetown, TX
Lynn - Pflugerville, TX
Very good to work with
Very Satisfied - Austin, TX
Connie - Austin, TX
Andy was courteous, friendly and did a superior job of telling us what was wrong and then fixing the refrigerator.
Service on oven
Diana - Taylor, TX
Tyler, was very professional. Awesome young man.
Sam - New Braunfels, TX
Michael - New Braunfels, TX
on time, friendly, knowledgeable
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on site to install previously diagnosed parts. Removed vent fan and installed new vent fan. Removed control and installed new control. Ran through diagnostics and dishwasher running as designed. No leaks detected. Job completed.
REFRIGERATOR WHIRLPOOL WRS325FDAM01 Arrived onsite for unit making a noise. Looked at unit. Found that the filter housing was the issue and that the water filter was stuck inside the housing. House maintenance was with me checking the unit. Said they had parts already on order for them to do the job. No leaks at this time. Job complete.
WASHER AMANA NTW4516FW3 Arrived onsite to install previously diagnosed parts. The cam that was ordered was incorrect. I installed a cam from my van and tested the unit. The unit makes a terrible screeching or rumble noise while in spin. I noticed presence of gearcase oil on the inner walls and the shifter under the unit. I am ordering a Gear case (W11454741) splutch (W10721967) shifter (W10913953) drive motor just Incase (W10890624). For repair. Office to R/S due to part availability. ; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Splutch) and 1 W10913953 (Shifter) and 1 W10890624 (Drive motor)
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for wall oven combo with non responsive screen. Upon inspection I found the screen frozen and the unit not connected to WiFi. I assisted the customer in getting connected. She brought to my attention a delay in the microwave fan when using the microwave. I confirmed that there is a abnormal 40 sec delay in the microwave fan when heating. The fan should turn on when it begins to heat. I am ordering the micro control (W11325603) microwave fan (W11344874) returning with the main control just in case. Office to R/S due to part availability. ; ordrng 1 W11325603 (Micro control) and 1 W11344874 (Fan motor)
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site for microwave making abnormal noises. Inspected unit and work area. Found exhaust vent removed. Tested microwave heating cycle and found exhaust fan not coming on. Tested exhaust fan and found making abnormal noise. Inspected fan and found piece of venting material stuck in fan and not allowing fan to run at cooling speed. Removed item and inspected fan for possible damages, fan was intact. Tested heating operation and found fan now running. All tested good."
WASHER WHIRLPOOL LSR5233EQ2 Arrived on site and tested operation. Inspected unit for leaks by filling basket with water. No leaks found from tub or hoses. Drained water and found water backing up in the wall drain. Instructed customer that the pipe will need to be cleared by plumber to stop water leak issue as the water is backing up out of the drain pipe and running down onto floor. Unit tests good. Job complete
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to replace failed recirculating pump, after replacing, unit tested good.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range damage panel. Inspected unit and found damaged control panel. Went to replace and found new part damaged in box. Ordering needed part. Please inspect new panel. Office to schedule return trip.; ordrng 3 W11097777 (Panel)s and 1 Seenote (Please inspect) and 1 Seenote (Office to schedule)
DISHWASHER WHIRLPOOL WDT920SADM3 "Arrived on site to follow up on leaking dishwasher. Ran unit and couldnt find leak. Customer showed my videos and water is spraying over the floor plate late in the cycle, likely when spraying the silverware tray. Ordering the manifold tube and spray arm to resolve, and clear door to resolve. Office to schedule when we have parts. DZO! 2 hour window.; ordrng 1 W10837249 (Lower spray arm) and 1 W10861745 (Spray Tube) and 1 Testdoor-dishwasher (Dishwasher test door) and 1 W10667473 (Lower door seal) and 1 2hourwindow (2 hour window, DZO)"
DISHWASHER MAYTAG MDB4949SHZ1 Arrived on site for leaking . Found water leaking from sump . Ordering sump . Have control lock on so dishwasher is not used . Call to set return visit.; ordrng 1 WPW10591570 (SUMP AND MOTOR )
RANGE KITCHENAID KFGC558JSS00 Arrived on site to install previously diagnosed part. Opened new door box and found new door was a Jenn Air. Sent parts thread a message. Opened second box and it too was a Jenn Air. Ordering correct door. C note verify part upon arrival at parts department. Explained to customer what happened. They understood. Office will reach out to customer once correct part arrives. ordrng 2 W11400261 (Door)s and 2 Cnote (C note)s
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for noise complaint. Found vibration noise from condenser coil,adjusted front legs to prevent vibration."
MICROWAVE WHIRLPOOL WMH75021HZ0 Arrived on site to test unit for fan making noise. Test unit and found fan making weird noise. Replaced fan for mag but blower making the noise. Found nothing wrong with blower. Advised customer to get builder to remove vent to check in there to see if theres something making noise. Job complete.
DISHWASHER WHIRLPOOL WDF330PAHW4 Arrived on site to test unit for unit leaking. Found unit leaking from front of door due to tube fed and manifold not sitting correctly. Ordering new manifold tub feed and spray arm. Office to reschedule. ; ordrng 1 W10671930 (Feed) and 1 W10340681 (Manifold) and 1 WPW10491331 (Spray arm)
WASHER WHIRLPOOL WTW4850HW1 "Arrived onsite and upon inspection found broken inlet valve on cold water side. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 Arrived on job for complaints of doors not closing properly. Adjusted door to close properly. Quoted customer $179.99 plus tax.
WASHER MAYTAG MVW7232HC0 "Arrived on site for customer complaint of unit giving out of balance error code, found basket not spinning true during high speed spin test with no clothes. Ordering gearcase and basket. ; ordrng 1 W11178227 (Basket) and 1 W11185701 (Gearcase) and 1 W10905025 (Slider) and 1 Cnote (Office to reschedule)"
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Arrived onsite for refrigerator still not cooling properly. I tested resistance readings on all harnesses and thermistors and they also tested good. I called techline and it was determined that because the unit is in a non insulated garage the sensors are detecting the ambient temperature in the room and not engaging the compressor. Tech line referred me to page 7 of the user care guide. They also gave me SR#7729866860 for reference. Job compete.
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on site for burner having a flame disappear when on simmer. Found valve came loose and had to realign the valve to make proper connection so the burner would be aligned for proper gas flow. Unit now working as designed. Call complete.
RANGE WHIRLPOOL WFE505W0HS1 Arrived on site to test unit for oven not working. Test unit and found bad black wire at terminal block and found bad control board. Ordering new harness and new control board office to reschedule. ; ordrng 1 W11416047 (Main harness) and 1 W11314391 (Control board)
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and found control panel is damaged, after replacing control panel range is now correct, job complete"
REFRIGERATOR FRIGIDAIRE FPRH19D7LF1 "Arrived on site to inspect refrigerator door hinge broken. Upon further inspection, I found the refrigerator door hinge broken on the door panel (built in). The plastic where the hinge cam rests was broken and missing causing the door to badly sag. I contacted Frigidaire techline to verify the part needed Customer wanted to purchase a door handle as well to match their freezer, but the models are different and the door handles dont match up on alignment.
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and found control panel is damaged, after replacing control panel range is now correct, job complete"
COOKTOP WHIRLPOOL WCG55US6HS Arrived on site to test unit for gas leak. Test unit and found no gas leak. Test unit with gas sniffer and bubble solution and no leaks found. Found unit not converted to propane making unit smell like gas leak. Advised builder to get unit converted job complete.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for unit having cooling temps issues some times unit will coolproperly and then run warm . Customer has been unplugging unit and seems to fix it temporarily.. Ran temp checks , fresh @35/ FZ -3 . No frost build up on either evaps . Tried to see if unit temps were set UI displayed faction mode on. Tried again vac , third try was back to normal.Job complete No water leaks detected at time of service."
MICROWAVE AMANA AMV2307PFS2 Arrived onsite to replace control. Before changing out. Noticed that the bulb was an LED. Called tech line. Said that if the customer has an LED bulb in the unit and the correct incandescent bulb. The LED bulb will damage the control. Took pic of LED bulb. Got sr#7729874678. No issues at this time. Job complete
DISHWASHER WHIRLPOOL WDT710PAYM3 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from vent and dispenser
DRYER WHIRLPOOL WED560LHW0 Tech was assigned as a helper;
REFRIGERATOR FRIGIDAIRE FRS26R4CBE Arrived to inspect side by side refrigerator cooling issues.Freezer compartment was fine.Removed and replaced the refrigerator cold control and damper.Reassembled and advised the customer the unit will reach optimal temperatures in approximately 24 hours.Unit now works properly.Job completed Customer satisfied NO SERIAL NUMBER VISIBLE.
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for unit giving error code, F3E1 thermistor sensor. Replaced both control and thermistor. Tested unit. Unit tested good. No issues at this time. Job complete"
WASHER WHIRLPOOL MVWB835DW3 "Arrived onsite for the washer not draining. Ran diagnostics and found that the drain pump is not working properly and the control is also not responding correctly. Will need to replace drain pump, control.
DRYER WHIRLPOOL WED9750WW0 "Arrived on site and customer is experiencing dryer stopping very intermittently. Found door latches are easily loosened and door switch he is disengaged. Will need to replace latches on dryer. Quoted customer $13.85 for latch kit, $179.99 for labor; ordrng 1 279570 (Latch kit) and 1 Kbonly"
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite to replace previously diagnosed parts. Replaced freezer door. Tested unit and unit is functioning properly. Ran ice maker harvest test and passed. Ran ice maker fill test and passed. No leaks present at this time. Job complete.
REFRIGERATOR KITCHENAID KRFF507HPS02 Arrived on job to replace previously diagnosed icemaker. After replacement test operation.
WASHER FRIGIDAIRE ATF7000ES0 "Arrived on site for washer door not closing. Inspected unit and work area. Found door strike broken and damaged door lock. Quoted Mr. Youngblood for repair and was approved. Went to repair door bellow spring and found rusted out and caused it to break (see SD-QUICKPIC). Will need to replace door spring with strike and latch. Service and labor $229.99, parts $142.23 plus tax. Spoke with Ms.Youngblood and was approved. Schedule return for Monday the 1st. Paid service fee of $109.99 plus tax on credit card. Remaining complete balance of $282.78; ordrng 1 134527100 (FRONT BELLOW SPRING)"
WASHER MAYTAG MVWC465HW2 Arrived onsite for the washer making a noise during the spin cycle. Ran diagnostics and found that the gear case is causing the issue. Replaced gear case and calibrated washer and all functions tested good and no leaks detected complete.
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site to inspect range control panel damaged. Upon further inspection, I found dents on the top of the control panel on the left and right corners. I removed and replaced the panel and tested the unit. Unit is operating as designed. Job completed."
MICROWAVE WHIRLPOOL WMH32519HV5 Arrived on site and inspected unit for arching. Found front right porcelain clip had burn mark on it. Replaced support and tested operation. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to inspect refrigerator ice dispenser not dispensing ice. Upon further inspection, customer advised that the unit dispenses ice fine, but when the ice drops from the tray it stays in one large sheet instead of individual pieces. I tested the ice maker in diagnostics test#120 and it harvested and dropped ice as designed. The ice dropped was one large sheet. I tested the fill tube in test #97 and it filled for 7 seconds as designed. I did find that the fill tube is dripping after filling. I pulled the unit out and checked to see if the inlet valve is dripping when the outgoing tube is removed and it did not. I found that the water hose connection at the wall was not secured tight. I tightened the connection and tested and unit is operating as designed.
WASHER WHIRLPOOL WTW4950HW1 Arrived onsite for the washer not spinning clothes dry. Ran diagnostics and found error code for unbalanced load. All functions tested good. Advised customer on the error code. No issues found at this time complete
ICE MACHINE GE ZDIS150ZSSE "Arrived onsite for the ice machine not making ice. During installation of parts found that the wrong harness was ordered. Will need to replace the water sensor the wires on the connector are broken. Still need to replace the drain pump, recirculating pump and now the water sensor. Ordering parts and office to schedule ; ordrng 1 WR02X20589 (Water sensor)"
OVEN WHIRLPOOL WOS92EC0AS04 "Arrived on site and replaced thermal fuse diagnosed on previous visit, after replacement oven is heating properly, job complete"
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site for WHEN PLUGGING IN, HEARING CLICKING NOISE. NO LIGHTS ON PANEL. CANT START ANY CYCLES. JUST CLICK. Tested voltage at the wall and getting 120. Tested voltage at the control and got 120. Relay in control is faulty. Ordering control to return and complete the repair. . ; ordrng 1 W11498190 (Control)"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite to install previously diagnosed parts. I installed the main control I tested voltage and found I had good voltage at the control but I could not get the fan to turn on in diagnostics. I called techline and we confirmed voltage at the control. Techline had me test the connector at the fan and I found no voltage coming to the fan from the harness. Job complete. Tech lines # SR#7729868544
DISHWASHER WHIRLPOOL MDB4949SHZ Arrived on site to diagnose leaking dishwasher. Customer showed me it was leaking from the right hand side and would run almost to the end of the fridge. Opened and closed door several times and found door hard to close and latch. Found top right corner of the tub was protruding outwards keeping the door from closing. Uninstalled unit and bend corner back and reseated unit and verified door is closing firmly. Tweaked hinge as well so door is closing firmly. All is working as designed. Call complete.
DISHWASHER WHIRLPOOL WDF330PAHB4 "Arrived on site for dishwasher not dissolving soap. Performed diagnostics mode and found error F4-E3 sump motor error. Monitored test cycle and found no water getting to unit. Found water turned off underneath sink. Turned water on and continued test cycle. Checked for hot temperatures at end of test cycle. Spoke with customer on drying performance and user care guide. All tested good, no water leaks detected."
COOKTOP KITCHENAID KSEG950ESS Arrived on site to test unit for broken glass. Found glass broken and replaced cooktop job complete.
REFRIGERATOR FRIGIDAIRE LFHB2751TF5 "Arrived on site for no water and cooling complaint. Removed filter,reinstalled filter fully to housing tested water dispenser working,advised customer to replace filter,adjusted thermistor in fresh food section to read temperature correctly in fresh food compartment"
DRYER WHIRLPOOL WED7120HW0 Arrived on site for dryer getting an F2E2 for HMI disconnected. I put unit into diagnostics mode and found stored error codes F2E2 and F2E1 for HMI stuck button I cleared the error codes. I ran an HMI test and found that the LED test would not activate all of the LEDs on the UI. I gained access to the control and found the connection to the HMI and control not fully inserted. I connected them correctly and tested the HMI in diagnostics again and it seemed to be working. I tested voltage at the control and found proper voltage going to control and HMI. I found the error codes still occurring after I cleared them though and did the test again. Will need to replace the HMI. Part already on order. Office to reschedule.; O-emld tckt
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to replace drain hose. Replaced drain hose test unit no leaks present job complete.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for no ice. Diagnosed a defective icemaker installed updated icemaker kit,powered unit on icemaker ran through a cycle and filled with water
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site to inspect orange control panel damage. Upon further inspection, I found a dent at the top of the panel on the right side. I removed and replaced the panel and found a small dent/scratch on the top right corner of the panel. I am ordering another panel and office to schedule return service due to the availability of part. Contacted builder and advised. ; ordrng 1 W11180283 (Control panel)"
MICROWAVE WHIRLPOOL WOC54EC0AS02 "Arrived on site to inspect wall microwave/oven combo console not responding. Upon further inspection, I placed the unit in diagnostics and checked error codes. I found F1E0-internal error. Following the tech sheet, the main control needs to be replaced. I also noticed that even with me turning the sound on to the console, the sound continues to fail. I am ordering the main control and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of parts. I will return with all prescreened parts. Microwave continues to operate as designed.; ordrng 1 WPW10632435 (Main control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
RANGE WHIRLPOOL WFC315S0JS0 Arrived onsite for range burners turning off during cooking. Upon inspection I found the 2 smaller burners pressure plates getting stuck so I replaced. I advised the customer on use and care for the range and that the burners will cycle off and on to protect components from overloading. The unit is working as designed at this time. Job complete.
DISHWASHER KITCHENAID KDFE104DSS3 "Arrived on site for a dishwasher not heating. Upon arrival customer stated the unit would not heat nor open the soap dispenser, but would run through a whole cycle. I put unit into diagnostics and found stored error code F7E1. I cycled power to the unit and then ran a test cycle and found the heater drawing the correct amperage and was hot during end of the cycle. I tested the heater thermostat and it read closed. I ohmd out the heater and found it getting around 8 ohms. The customer stated they were not using rinse aid. I advised customer on rinse aid usage. Unit had no mechanical failures at time of service. Unit is working as designed.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install previously diagnosed part. Removed ice maker and installed new ice maker. Customer showed me a thin film inside a glass of water that initially started off as ice and melted. The film was at the top of the water and couldnt be identified. Customer also asked me about their filter. I showed the customer where it was and how to remove it. In the process the filter cover tab that latches the filter cover in place broke. Ordering a new filter cover to return and complete the repair. ; ordrng 1 WP67006331 (Filter cover)
WASHER WHIRLPOOL WFW9200SQ02 "Arrived on site and sound customer is experiencing washer filling up with water very intermittently. At this time valve is not leaking there is no errant voltage going to valve from control board. Removed water lines and found grit and debris inside waterline. Debris is likely keeping valve from closing properly, valves could be replaced but incoming water supply would need to be corrected first.
WASHER WHIRLPOOL WFW92HEFC0 Arrived on job for complaints of dispenser adding water to soap . Found dispenser jets spraying in wrong direction. Replaced dispenser and test.
DRYER WHIRLPOOL WET4027HW0 Arrived on site for dryer clothes not drying. Found a bad timer on unit. Replaced timer and unit now working as designed. Call complete.
DRYER WHIRLPOOL WED4815EW1 Arrived on site and called tech line to discuss repair of damaged cabinet causing panel to vibrate and rattle. Spoke to Andrew #7729873346. Issue has been documented. . Job complete
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site for surface light not working . Found holder burned out , replaced holder . Also found light relay on control had failed as well . Replaced control . Surface light is working properly .job complete"
REFRIGERATOR GE GSE25HMHBHES Arrived on site and tested operation. Found fan blades chattering. Disassembled freezer and found that I had pulled fan blade when removing ice on previous visit. Seated fan blade properly and tested operation. Unit tests good. Job complete
RANGE WHIRLPOOL WGG745S0FS00 Arrived on site for broken cooktop grate . Replaced grates with grate kit . No other issues found . No gas leaks detected at time of service. Job complete .
OVEN JENN-AIR JMW3430DS02 "Arrived on site to diagnose oven with stuck key error. Unit has been power cycled and cleaned off and the issue persists. Needs new console. Console not in stock at time of service.
DISHWASHER GE GLD4500V00BB "Arrived on site to inspect dishwasher for loud noise during operation, upon inspection found the washer would make a vibration noise during draining, replaced drain pump and retested. No problems found. Complete"
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for oven not maintaining temperature. Inspected unit and work area. Performed temperature test at 350° and measured first 3 cycles. Found average temperature at 360°. Calibrated unit down -10°. Unit tested good.
WASHER MAYTAG MVW6230HW0 Arrived on site for washer not operating properly and making loud noise. Tested and inspected unit and found failed gearcase and control. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11183985 (Spaner nut) and 1 W11093899 (Agitator) and 1 W11498803 (Control) and 1 W11478524 (UI) and 1 Seenote (Office to schedule)
REFRIGERATOR JENN-AIR JFFCC72EFS03 "Arrived on site for customer complaint of of rust on freezer door, I replaced freezer door, unit tested good."
MICROWAVE KITCHENAID KEMS309BSS01 Arrived on site to install previously diagnosed parts. Installed the new switches and then fuse. Tested unit and unit is now working as designed. Required customer for just two switches and fuse.
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived o site for microwave making abnormal noise at the back of the unit. Upon inspection I found that when the damper would open it was hitting against someone. I dropped the microwave about 6 to 8 inches and found the cabinet vent was not cut to fit the damper but instead was offset to the right about 6 inches. The damper is hitting the vent sheet metal and not opening all the way. I advised the customer of my findings but the unit is working as designed at this time. Job complete.
RANGE WHIRLPOOL WGG745S0FS02 Arrived onsite for oven temperature off. Upon inspection found lower oven out of range and cycling was incorrect. Replaced lower sensor and main control. Tested unit and unit is functioning properly. Job complete
DISHWASHER GE GSD4000N20BB Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pump assembly and tested unit. Found unit attempting to drain but not draining still. Remove drain hose and found drain hose call with calcium buildup preventing water from escaping. Attempted to blow through and use a vacuum to suck out the calcium buildup but was unable to. Advised the customer that he will need to either replace his drain hose or snake it out in order for water to pass through. Unit is working as designed. Call complete.
DRYER WHIRLPOOL LER4634PQ0 "Arrived onsite for dryer taking too long to dry. Upon inspection found when dryer was on the external vent door flaps did not open suggesting air blockage. Took unit apart and found dryer vent completely blocked with lent and debris. Removed and cleared vent. Also found that vent hose is longer than necessary making the line kink. Recommended a shorter vent hose. After putting unit back together, tested and operations seemed normal.
MICROWAVE WHIRLPOOL WML55011HS4 Arrived to inspect microwave turntable motor not rotating.Confirmed the complaint and removed and replaced the defective turntable motor.Unit now works properly to customers satisfaction.Job completed
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose microwave oven combo with light out and issues with open and close message. Advised customer that the door needs to be closed firmly from the right in order to trip that right interlock. Found the bulb for the microwave failed. Waiting on bulb to arrive to resolve MW light issue. Office to schedule when light bulb comes in. ; ordrng 1 W11325603 (Control)
WASHER MAYTAG MVWB765FC4 Arrived on site for washer making noise a few months after a previous repair. Upon arrival I was able to verify that there was a knocking noise anytime the unit was going to agitation upon further inspection I found that the agitator itself was starting to come loose from the gear case shaft because the screw was loosing from the shaft. I replaced the agitation mounting screw with the one within packaging of new agitator plus the agitator itself. Made sure uni5 was fastened down tight and during retest uni5 showed no further or continuing issues. Call complete
WASHER WHIRLPOOL WFW9150WW00 Arrived on site for a washing machine and that is turning off after 10 minutes. Inspected unit and work area. Customer advised that the unit is flashing an F8E1 (no water/pressure system fault) error code. Confirmed customers complaint in service diagnostics with the same error code. Tested the unit and an auto test and found the unit filling but overfilling and not registering that water was entering the unit. I did advise the customer that there could be multiple components on this issue. I did advise we would have to replace his pressure switch first and that there could be a control board issue as well.. Replaced the pressure switch and tested the unit. Unit is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for refrigerator needing previously diagnosed ce maker. Upon arrival I installed new ice maker and run harvest cycle to insure unit was functioning as designed with no leaks call complete.
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for washer making loud noise. Upon arrival put unit in diagnostics. No stored error codes. Noticed that agitator did not spin freely. Put unit in diagnostics and when entering spin cycle thats when the noise/grinding. Checked underneath unit and found oil leaking. Unit will need gearcase replaced. Also ordering additional parts that may be necessary. Office to reschedule ; ordrng 1 W10721967 (drive pulley) and 1 W10832724 (drive motor) and 1 W10836692 (agitator) and 1 W10913953 (actuator) and 1 W11397111 (WASH PLATE ) and 1 W11454372 (GEARCASE )
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator needing a previously diagnosed sealed system compressor UV dryer as well as coupler. Upon arrival I was able to uninstall all the old equipment and install the new compressor a couple and uv drier. After that I was able to run a push poll test and verify that the unit is allowing air to pass through then vacuumed out the unit completely for 20 minutes and then verified for 10 minutes after that the unit was able to stay at -30 and zero psi on both the low and high sides. At this point I charge the unit up with 5 1/2 ounces of our 134A as recommended per the units manufacturing schematics. After this I continue to verify that there are no leaks within the unit anywhere and inform the customer to take 24 hours to stabilize the temps. Call complete
REFRIGERATOR KITCHENAID KRMF606ESS00 Arrived on site for refrigerator needing previously diagnosed power supply plus main ui control. After installing the two needed parts I was able to reassemble and test the unit to verify there were no longer any issues. Call complete
WASHER GE WCVH6800J1MS "Arrived on site and inspected unit. Found basket has come loose from rear bearing tree and damaged bearing as well. Also found bellow damaged and sticking together. Unit will need new basket, rear tub section and door bellow to repair.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator needing previously diagnosed main control. Upon arrival I installed the previously recommended board but after reassembly the current customer complaint with dispenser is still on going. ; ordrng 1 CNOTE (RESCHEDULE TGO )
REFRIGERATOR WHIRLPOOL GSS26C5XXY02 "Arrived on site to install previously diagnosed and ordered part. Due to the dual valve leaking, I removed and replaced the valve and tested. Unit is operating as designed with no leaks.
REFRIGERATOR WHIRLPOOL RT18DKXFW01 Arrived onsite and replaced the bimetal. Unit is now operating as designed. Old bimetal had ice in it that spilt continuity. Advised customer on repair.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for door making noise while opening. Tested door operation found plastic rubbing on plastic at bottom hinge,added grease to plastic bushings tested door operation noise no longer present ; used 1 542638 (Grease) from stock"
WASHER AMANA NTW4516FW2 Arrived to inspect unusual washer noises.Confirmed the complaint and found the cam was making the loud irritating noises.Unit will also require a gearcase and previously ordered parts to complete the repair.Ordering the gearcase and authorization for return service and parts.Customer is aware of the needed parts and length of time due to parts availability.Office to reschedule the customer for return service.Needs more work.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W11454741 (GEAR CASE)
DRYER MAYTAG MED5630HC1 Arrived on site for a dryer that is steaming up the user interface and is not drying clothes. Inspected unit and work area. Use the vet test kit test ensure proper ventilation. Found unit heating and tumbling but the vet test kit showed that the ventilation was poor for all dryers. Removed that hose from the unit and found water inside the vent hose. Found water inside the wall and lint build up in wall. Tested the vent test kit inside the dryer with the vent hose off and found the vent good for all dryers. Advise the customer that their issue was their ventilation inside the wall. I called Techline and spoke to Leon SR# 7729872261. He advised that the ventilation is the only issue that would be causing that. Advise them to make sure their dryer vent is completely clean and do hire a professional pretty clean that out for him to make sure that they dont have any further problems. Call complete.
OVEN WHIRLPOOL WOS31ES0JS01 Arrived onsite for unit not heating. Upon arrival turned unit off at breaker tested continuity for bake and broil and thermal cut off. Found all operating correctly. Found unit is only receiving 120 volts. Spoke with customer about having electrician come out.
DRYER WHIRLPOOL WED7500GC0 Arrived to inspect dryer not heating.Confirmed the complaint and found the element was defective.Removed and replaced it and found the connection from the dryer to the element was severely damaged and wouldnt allow me to connect it properly.Ordering the harness for the dryer.Office to reschedule the customer for return service due to parts availability.Needs more work ; ordrng 1 W11104351 (harns-wire)
DISHWASHER GE DDT575SSF4SS Arrived to install previously ordered parts.Removed and replaced the the UI and cover and found the UI was defective.Also replaced the wash pump and was also defective and leaking.Office please reschedule the customer for return visit with MG.Needs more work WD49X23781; ordrng 1 WD49X23781 (p2a wash pump/WASH PUMP)
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived on site for customer complaint of unit frosting, on top of freezer section, found food on freezer shelf was sticking out to far causing the door not to close. I removed food, door sealed just fine. Customer also had a complaint of fan noise high and low/ on and off. I reset unit, checked temperatures, unit is cooling great."
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher doing nothing but filling. Put unit into diagnostics mode and found stored error codes F4E3 for motor not running and F5E1. Put unit into diagnostics mode and found unit would fill, dispenser would open, and heating element would turn on. The motor did not even hum. I tested amp draw at motor and found none. I found a bad motor again and will need to install another motor/sump. Ordering sump and motor and will return to install. Office to reschedule. ; ordrng 1 W11085683 (Sump and Motor)"
MICROWAVE KITCHENAID KMBP100EBS03 Arrived on site to test unit for error code F1e5(inverter not communicating). Inverter I was sent with was not the correct part. Needing inverter to fix issue. Office to reschedule.; ordrng 1 W11325604 (INVERTER )
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site to inspect dishwasher for not cleaning dishes correctly, upon inspection found the dishwasher working to specs but filled with food debris and oil. Spoke with Techline Sr # 7729872211 and instructed customer on proper use.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to replace UI but part was RUN WITHOUT. Office to reschedule.; ordrng 1 W10911314D2C (ice-contnr)
DRYER KENMORE 110.9659124 Arrived on site to test unit for timer issues. Found timer would stay in same position when set on any timed dry. Unit heats good. Set timer to 20min dry time. After 20 mins timer stayed in same position. . If customer agrees timer(WP3398195) will be needed.
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for oven not heating properly . Ran ohm check before preheat ,checked normal. Reran temp after heating , ohm were out of range . Ordering sensor . . Cal, to set return . . No gas leaks detected at time of service.; ordrng 1 WPW10181986 (SENSOR )"
DISHWASHER GE GDT225SSL0SS "Arrived on site for dishwasher bottom gasket not in place and lower wheels broken. Inspected unit and work area. Reinstalled bottom door gasket. Maintenance personnel requested that the complete top rack assembly gets replaced and ship direct to customer. ; ordrng 1 WD12X24354 (END CAP) and 2 WD12X24712 (LOWER WHEELS )s and 1 WD28X24752 (RACK)"
COOKTOP KITCHENAID KICU569XBL00 Arrived onsite for pre-Id cooktop. Upon arrival replaced unit top that was damaged. And tested. Found unit now operating as designed.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not heating. I inspected the unit and work area. I ran the unit through a diagnostics cycle and found it working as designed. I spoke to the customer about running the hot water at the sink so the unit is washing with hot all throughout the entire cycle. Job complete. No water leaks detected.
WASHER KENMORE 110.2002201 "Arrived onsite and found no error codes and unit operating fine, however suspension is worn out. Offered a suspension repair by replacement.
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site and found control lock is on, also found upper rack is in lowest position, plates are keeping upper spray arm from spinning. There is no rinse aid in the dispenser, customer is not running hot water at sink before starting a cycle. Corrected control lock and showed customer how to turn it off, corrected upper rack position, explained to homeowner the value of rinse aid. Explained why running hot water before starting a cycle Is important. Ran a diagnostic cycle and dishwasher is operating properly. Job complete"
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise and it sounded like the damper. I placed the unit in diagnostics and tested the damper and while opening, it made a rattling noise. I removed and replaced the damper and retested and it is operating as designed. No water leaks observed during service, job completed."
OVEN GE PT956SR2SS "Arrived on site to test unit for not heating. Found thermal fuse was not connected. Connected thermal fuse, tested unit, unit works good. Job complete."
WASHER MAYTAG MVWC465HW2 Arrived on site for washer not draining upon arrival found that the wire harness repair that was on the last time was still intact but I also found that the drain pump had shorted out and was causing the new repair to wear down I ended up replacing the drain pump as well as the main wire harness connection I was able then to reassemble and test to verify that the unit is now functioning as designed and the drain pump is receiving 120 V is needed from the main control. Call complete
WASHER WHIRLPOOL MVWC425BW1
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
OVEN KITCHENAID KEMS309BSS01 "Arrived on site for oven combo oven not heating up to temperature and broil element not working. Gained access to appliance manager and measured broil element resistance and found 21 ohms. Powered unit on and measured incoming voltage at control and found 240 volts. Powered on unit and measured voltage to broil and found failed appliance manager. Contacted parts department and found no ETA available on part. Informed customer on ETA and they want to continue with repair. Office to schedule appointment when ETA is available.; ordrng 1 WPW10317343 (CONTROL )"
MICROWAVE GE JVM3160DF488 Arrived onsite and found unit electronics and wiring cooked from potato fire.
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site for microwave tripping the breaker. I inspected the unit and work area. I found multiple switches failing when the door is pulled out causing the breaker to trip. I am ordering both interlock assemblies ordrng 1 W11433682 (Upper interlock) and 1 W11433683 (Bottom interlock)
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for refrigerator still not making ice. Upon inspection I found the FC at 17 degrees on arrival and the RC at 38 degrees I contacted techline and they said it will more than likely be a sealed system issue but asked me to expose the evaporator to confirm. I exposed the evap and found a ball of ice at the capillary tube combined with a partial or almost no frost pattern techline gave me SR#7729821411 for reference I am ordering the compressor (W10832994) drier (WPW10143759) 3 way (W10874835) FC evap (WPW10608485) inverter (W11087200) RC evap (W11116006) coupler (W11506635). I did not verify if the unit will need a lock ring kit so I will order one just in case. Office to R/S requesting SS tech with weighted timeframe. ; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W10874835 (3 way valve) and 1 WPW10608485 (FC evap) and 1 W11087200 (Inverter) and 1 W11116006 (RC evap) and 1 W11506635 (Coupler) and 1 LOCKRING (LOCK RING
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site to install previous diagnosed parts. I removed the damaged door and replace it with new. I found the new door not sealing. I inspected the unit and found the outer portion of the fridge separating from the inner liner. I called techline and advised them of the situation. We get on a video call and I showed techline the separation.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for dishwasher not working. Upon arrival customer stated the UI would intermittently stop working. I put unit into diagnostics mode and found stored error code F2E1. I found stuck keys on the console. I unplugged the dishwasher and unplugged key pad from control. I then plugged unit back in, waited for control to power back on, and closed the door. The drain then kicked on for two minutes, this indicated the console is bad and needs to be replaced via tech sheet. Will order the console to install. Office to reschedule.; ordrng 1 W11165145 (Console)"
WASHER AMANA NFW5800HW0 "Arrived on site and found Power button its not working, set washer into a diagnostic cycle and found F6E2 for communication error, power button LED does not light up, took one picture. Attempted to start a diagnostic cycle and control panel is unresponsive, will need to bring back a new one to correct the issue; ordrng 1 W11325578 (Control panel)"
RANGE AMANA AGR5330BAB3
WASHER WHIRLPOOL MVWC565FW2 Arrived onsite for unit not putting in hot water. Tested unit. Hot water barely entered unit. Upon further inspection. Found that the hot water from the line was not putting out pressure. Showed customer the issue. Customer will call plumber to take care of the pressure issue. No leaks at this time. Job complete
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to diagnose washer making some noises when running. Ran unit through diagnostic mode and could not verify any noise. Ran high speed spin and agitates for a couple minutes each and found nothing abnormal. No error codes present. Ran calibration cycle. Advised customer to take a video of noise and issue if they can recreate. At this time all is working as designed, no problem verified. Call complete."
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for washer needing previously diagnosed agitator, screw, hub, etc. upon arrival I installed the needed and during agitation there no signs or issues with the unit, but during the spin cycle I found there was a loud grinding/whining noise from underneath cabinet of unit. Upon further inspection I found the gear case and splutch assembly had been grinding down on the teeth between them and slingingly a white powder across components underneath the tubs. Office will need to reschedule due to out of stock items needed for repair.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11395618 (CAPACITOR ) and 1 W11454372 (GEARCASE)"
REFRIGERATOR WHIRLPOOL KSSC42QVS05 Arrived on job for complaints of leaks detected. Found valve and tube to valve leaking ; ordrng 1 WPW10159842 (valve-inlt)
WASHER WHIRLPOOL WFW85HEFC1 Arrived on job for complaints of not shutting off. Ran diagnostics and found got codes f8e3 over flow and f8e1 long fill. Also customer showed video of water filling even after powering off. Recommended replacement of inlet valve. ; ordrng 1 W10599356 (water inlet valve)
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on job to replace previously diagnosed sump and motor. After replacement test operation. No leaks detected at time of service
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived onsite for unit frost issue in rc evap. Upon arrival found unit drain pan bowed. Unit will need new drain. ; used 1 W11457241 (Pan drain) from stock
WASHER MAYTAG MVWB835DC3 Arrived on site and tested operation. Found bearing really loud during spin cycle. Inspected gear case and found to have failed. Installed new GEARCASE and tested operation. Unit tests good. Job complete.
OVEN WHIRLPOOL WFG320M0BS3 Arrived onsite to replace previously diagnosed parts. Replaced glass door. Tested unit and unit is functioning properly. Job complete.
RANGE WHIRLPOOL WEG745H0FS0 Arrived onsite for range maker loud noise while in use. Tested unit and found the cooling fan making noise once activated. Will need fan replaced. Noise did not seem to be coming from convention fan. Office to reschedule. ; ordrng 1 W11107275 (fan-blwr)
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect oven for not closing in the heat, upon inspection found the seal off the track, the door was bent along the top, ordering all problem parts. Office to reschedule ; ordrng 1 W10535778 (SEAL ) and 1 W11025151 (INSULATION ) and 1 W11051158 (GLASS) and 1 W11051158 (COVER)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site to inspect refrigerator constantly running. Upon further inspection, the customer advised that the refrigerator was making a loud noise while operating. Once I got closer to t(e unit I could hear a rattling noise. I removed the toeplate/grill and found the condenser coils resting on the metal bar at it he bottom the unit and when the compressor was on, the coils would vibrate on the metal bar. Using some sealant from my van stock (W11113654), I placed it between the coils and the metal bar and tested. There is no further unusual noises occurring. No water leaks observed during service, job completed."
DOWNDRAFT KITCHENAID kird801hss1 Arrived onsite for the down draft not working properly. During testing found that the support switches were bad causing the issue. ; ordrng 1 W10235643 (Switches)
WASHER MAYTAG MVWC465HW2 Arrived on site and tested operation. Found unit will not agitate or spin but motor is running. Upon further inspection I found the cam and cam nut completely removed from gear case and the cam nut missing. The cam cut through dust shield and was laying under unit but could not find the nut. Unit will need new cam assembly to repair.; ordrng 1 W10721967 (drive pulley)
OVEN KITCHENAID KODE500ESS00 "Arrived on site to follow up on oven that is throwing errors for console and keypad. Installed new console under warranty. Retested and unit is operating as designed with no other issues. Call complete."
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site and found thermal fuse has failed. Replaced fuse and tested operation. All components test good and door is sealing properly. Thermal fuse was defective.
DISHWASHER KITCHENAID KDTM354DSS0 Arrived on site to test unit for upper rack falling. Test unit and found upper adjuster broken. Replaced adjusters test unit and unit test good job complete.
WASHER WHIRLPOOL WTW4850HW1 Arrived onsite to replace parts ordered by previous tech. Replaced tub. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 "Arrived to inspect leaking from ice maker.Confirmed the complaint and disassembled the ice maker and found a buildup of ice underneath the ice maker that was melting and dripping from the unit.Cleared all ice buildup, reassembled and checked unit for leaks and found none.Customer satisfiedJob completed"
DISHWASHER WHIRLPOOL WDT730PAHV0 "Arrived on site to test unit for error code f2e2. Disconnected UI from control, cycled power, closed door and control responded appropriately by draining. Needing Control panel to fix issue. Office to reschedule.; ordrng 1 W11367678 (UI) and 1 W11368911 (HOUSING)"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to diagnose a refrigerator that leaked water into the front storage container. Found all is working properly at this time and no evidence of leaking at time of service.
MICROWAVE MAYTAG MMV1153BAW Arrived on site to replace previously ordered parts for microwave. Replaced noise filter and capacitor and tested unit. Found all is working properly at this time and no other parts were needed.
FREEZER WHIRLPOOL WRV986FDEM01 "Arrived on site to inspect fridge for not cooling correctly, upon inspection found the small drawer control covered in water and corrosion, removed control and rewired connectors. Connected board and it lit up, replaced drain tube, which wAs clogged.
WASHER WHIRLPOOL WTW5100HC0 "Arrived on site to inspect washer for not operating, upon inspection found the panel non responsive, replaced console and tested for problems. No problems found. Complete"
WASHER WHIRLPOOL CAE2745FQ0 "Arrived on site for customer complaint of unit not starting, found no error codes, unit passed diagnostic self test, tested micro switch at quarter slide, unit tested good.
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived onsite for dishwasher with latch issue. Upon inspection I found the strike was damaged and flattened out. I was unable to straighten it out properly. I replaced the strike and tested the unit through diagnostics. The unit is working as designed at this time and no leaks were detected during Time of serviceJob complete.
WASHER MAYTAG MVW6230HW0 Arrived on site for a washing machine thats making a grinding sound. Inspected unit and work area. Customer advised that the unit makes the sound room the wash cycle and not during the spin cycle. Placed Anna in Service diagnostics and found no stored error codes. Checked underneath unit and found no evidence of anything stripping or signs of wear on any components. Ran the unit through a manual agitation (both slow and fast) and unit ran as designed. Ran the unit through a high-speed spin and the unit ran as designed. Had the customer placed clothes inside the washer and ran a quick wash cycle for 35 minutes. Unit ran as designed without making any abnormal sounds. I asked the customer what types of clothes they were loading and she advised that they do feel the basket almost to the top sometimes a little bit about the agitator. I did advise her that she is overloading her unit and that could be part of the cause for her sounds. Did also notice some coins in
WASHER WHIRLPOOL MVWB865GW0 Arrived on job to replace previously diagnosed housing. After replacement test operation.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of of UI console not responding, I flipped breaker for 2 minutes, unit tested good."
DISHWASHER WHIRLPOOL GU1500XTKS0 "Arrived on site for customer complaint of unit not drying, found open heater and open vent motor, tstat tested good. Ordering heater, vent, and gasket for vent. ; ordrng 1 W10518394 (Heater) and 1 Cnote (Office to reschedule)"
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to diagnose refrigerator with odor coming from drain pan area / rear of unit. Removed rear cover and found odor coming from drain pan, but nothing looked out of the ordinary. Cleaned out and wiped out pan, odor is gone. All is working as designed. Call complete."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for THE BOTTOM PIECE/PANEL/SHEILD UNDER THE DOOR HAS GOTTEN CAUGHT AND BENT A LITTLE--CAUSES CLOSING>>. Found kick plate bent out of shape. Reshaped kick plate and reinstalled. Door no longer makes contact with the kick plate. Kick plate was not damaged bad enough to require replacement. Kick plate was also missing a screw. I replaced the missing screw with a brass one. Kick plate is mounting and secured to the hinges as designed. Job completed.
WASHER WHIRLPOOL WTW4800BQ1 Arrived on site for washer not draining. I inspected the unit and work area. I found the washer full of water. I drained all the water and entered diagnostics mode. I found fault code f9e1 long drain. I tested the drain pump and it would not work it only hummed. I gained access to the drain pump and found it open. I spoke to the customer about the drain pump being bad and needed to be replaced.I removed the failed drain pump and installed a new one. I reassembled the unit and ran a diagnostics cycle. I found the unit working as designed. No water leaks.
WASHER WHIRLPOOL WTW7500GC2 Arrived on site for washer not operating properly. Tested and inspected unit and found failed control and console. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
RANGE WHIRLPOOL WFG320M0BS3 "Arrived onsite for range getting excessively hot on control panel. Tested unit internal temperature and was within range. Inspected under top , insulation and cover in place. Called tech line for assistance. By design the unit will get hot on control panel net vent.
REFRIGERATOR GE Gfe28gskfss Arrived onsite for the refrigerator ice build up. Replaced refrigerator evaporator fan motor and it tested good. Found that the ice maker was turned off and the water was turn off. Turn ice maker on and turn water on. Water is dispensing good and ice maker started to cycle.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived n site for dishwasher leaking. Customer stated that is was leaking underneath sink at the incoming water line. Turned water on to unit. Performed diagnostics mode, no error codes. Monitored incoming water line, did not leak at time of service but did see water markings from previous leak. Informed customer that incoming water line is not covered under manufacturer warranty and would need to contact home warranty or plumber. Unit tested good, no water leaks detected. Spoke with customer on user care guide."