Mira - Austin, TX
Luis was timely, well dressed, friendly, and professional. Appreciated his service.
Professional, punctual, my request was challenging and the staff researched and set my appt.
Harvy - Lometa, TX
Excellent repair job
John - Leander, TX
Robert - Belton, TX
He replaced the pad on the Microwave to see if this stop the light bulb from going out so frequently. My wife had not complaints about his servicing the unit.
Good Service, Personable Rep, Solved Problem
Dennis - Liberty Hill, TX
Appliance Express is one of the best companies we have ever used.
Lisa - Leander, TX
Justin - Austin, TX
What a great experience! Appliance Express stayed in constant communication, was very flexible when I needed to change the dates, and properly diagnosed the issue when they dispatched the tech. The issue was resolved in about 10 minutes after the tech arrived, and the tech was great to work with. Couldn't be happier, and highly recommend.
Kathryn - Austin, TX
Joseph called 30 minutes prior to our appointment and was very polite and courteous when he arrived. He was very knowledgeable and I felt confident he could diagnose and repair my refrigerator. The appointment did not take long and Joseph made sure we were satisfied with the work. Thank you!
Joe - Bastrop, TX
Service was alright
Kathleen - Manor, TX
The repairman was punctual, kind, and informative. Overall, he’s been the best repairman I’ve ever dealt with.
work on my steam oven
Deanna - Austin, TX
professional, courteous and great work
Whitney - Manor, TX
Great service and super friendly
Victoria - Cedar Park, TX
Amber - Austin, TX
Marlys - Georgetown, TX
Judy - Austin, TX
Heather - Pflugerville, TX
Called out to look at my dishwasher in my new house. He also asked about my microwave and stove. The oven light had gone out and he ordered a new bulb for it and will be back to put it in for me later in the week! Awesome customer service!
Richard - Austin, TX
Daniel - Austin, TX
Lou was great and was so friendly to my very scared dog.
Tommy was great
Santina - Georgetown, TX
Tommy was wonderful one of the best repairman. Pleasing personality yet professional.
Kevin - Austin, TX
Great Service by Lou. Knowledgeable and professional.
An inspiring tradesman
Jessica & Vic - Austin, TX
Wesley P. should be the face of the next generation of tradesmen! Honestly, he should probably teach the older folks how to do their job in this new world of modern consumers/homeowners. Wes was polite, knowledgable, patient, and concise. Most of all, he was enthusiastic about his job and the service he provides. My wife does not do business with any company that only knows how to use a telephone. But we were able to book our appointment through emails, so that's something good I can say about Appliance Express the company. The charge for labor and parts seemed to be standard/market rate, I guess? I don't really have much on the company, generally. So, truly, this endorsement and review is entirely due to the individual we were assigned -- Wesley P..
Sandra - Horseshoe Bay, TX
Great service. Glad I bought a whirlpool!
Lloyd - Coupland, TX
Steve was great. He was on time, efficient, friendly, and knew what he was doing.
James - Marble Falls, TX
Prompt service. Knowledgeable and friendly
Booking and service went great
Daniel - Austin, TX
On time and professional
Jerri - Canyon Lake, TX
Arrived on time. He knew what was wrong just through my statements. My unit was up and running within 20 minutes or so. No mess left behind! Great service!
Salvador - Austin, TX
Clif did a great job! It is nice to have our refrigerator working properly again
Richard - Round Rock, TX
Karl - Kempner, TX
They scheduled the service out 6 days for fixing the stove. Couldn't use it because it wouldn't heat up food in oven. Turned out to been a bad heating element, which I figured it was. Was a quick fix. Good job but took a long time to get it done.
Very professional offered great service
Paula - Georgetown, TX
Cameron - Austin, TX
Solved my problem immediately and checked for any other problems.
Emmet - New Braunfels, TX
Hilary - Austin, TX
Lou was professional, knowledgeable and kind! Can’t ask for more!
Steven - Round Rock, TX
Al was prompt, courteous and quickly diagnosed the problem.
Quick service and professional
Margaret - Temple, TX
Great service starting from the customer service representative to text message to confirm my appointment, phone called letting me know the technician was on there way and finally the technician was professional and quick to fix the repair. Thanks
Joseph - Austin, TX
Great Service - Quick and Effective
Eufracina - Austin, TX
Ron our tech, came in and got our washer working ALMOST IMMEDIATELY. He even had the part needed on hand. Truly a pro!
Tommie was very good
Barbara - Georgetown, TX
Tommie was very attentive. I had one problem and he called me back several times.
Prompt, Excellent Service!
Roland - San Marcos, TX
I highly recommend this company
Washer - Excellent Service. Perfect 10!
Bill - Lago Vista, TX
James is fantastic. Comprehensive skills, excellent communicator, fast and efficient. Thank you!
Ice maker fixed
Sean - Frisco, TX
Jaquise - Austin, TX
Ken - Austin, TX
Very timely and professional
Rao - Austin, TX
Deborah - Georgetown, TX
James - Round Rock, TX
Great friendly service
Robert - Austin, TX
Ann - Troy, TX
Gentleman was very good at his job.. your company is very fortunate to have such a reputable service man.
Ron - Georgetown, TX
Cory - Round Rock, TX
He did a excellent job very friend and very professional
Friendly and great service!
Cathy - Morgan's Point Resort, TX
THE LADY THAT ANSWERS THE PHONE AT THIS COMPANY IS AWESOME!!! I THINK HER NAME IS SUSAN.
Alvin - Austin, TX
Wes was real good at explaining our options in regard to a costly repair or replace the unit.
Great and friendly
John - Cedar Creek, TX
Job well done
Tim - Austin, TX
Virgil - Troy, TX
Replaced faulty dryer parts and works well so far. All trash removed and nothing left behind.
Randy - San Marcos, TX
Excellent service technician! Very knowledgeable!
Kirk - Austin, TX
Our Service Tech was great. He was polite, personable and knew his craft. He fixed our refridgerator quickly -- and it was a bit of a mystery as the appliance was brand new. There was no charge...which I appreciated. Will definitely call the next time I need appliance repair!
James - Austin, TX
Thanks again, but the washer is making the same noise.
James - Granger, TX
Mark - Georgetown, TX
Your technician, Tom Lott, was great. Very knowledgeable, efficient, and practical. While our problem was not immediately resolved, he provided a practical, cost effective and logical first step that could potentially fix it the problem.
Steven - Driftwood, TX
Fast and friendly
Cindy - New Braunfels, TX
My service representative was it knowledgeable and acted quickly!
Linda - Hutto, TX
Great Customer Service All The Way From Start To Finsh
Jerry - Burnet, TX
Excellent customer service
Eric - Harker Heights, TX
Very professional, everything was covered by warranty.
Bob - Georgetown, TX
Well pleased with service.
Cheryl - Sunrise Beach Village, TX
Courteous and very informative
Very good service
Shana - Austin, TX
The repair person was on time and well prepared. He was courteous, diagnosed and explained the problem, and had it fixed in under an hour. We are pretty happy customers.
Jenn Air Repair
Bob - Lakeway, TX
These folks are awesome. Always on time and always take care of business. They know what they are doing! Thanks.
Larry - Marble Falls, TX
He was very knowledgeable and efficient.
Mary - Kingsland, TX
Cliff was very professional and pleasant. Will use him again if the need arises
Excellent Service Experience
David - West Lake Hills, TX
Charlotte - Wimberley, TX
Great service, but high prices
Joann - Georgetown, TX
He was very professional & courteous. He did charge a very high price to just put a 4 prong dryer connection on. I heard from several people that it is a very easy thing to do. I'm injured so I couldn't do it. I asked him to check our washer to see if the movers connected it right. Thank goodness I did. He was very thorough & found they didn't turn hot or cold water on & didn't connect drain. Could've ruined our new house. He was very reasonable on that.
Great Service & Support
Kristy - Leander, TX
James was great! Was very thorough on his work and was able to resolve our issue quickly!!
Samsuddin - Leander, TX
Nice friendly service
Great service fixed issue
Charles - Briarcliff, TX
Verlene - Killeen, TX
Kenn - Georgetown, TX
We have Ice (the good kind)
Rebecca - Austin, TX
Luis arrived early, brought everything he needed to diagnose and repair the problem - in FIFTEEN minutes! I’m a happy camper!
Shannon - Lago Vista, TX
Gina - Austin, TX
Martin - Austin, TX
Very professional and knowledgeable.
Bill - New Braunfels, TX
Jose - Austin, TX
Amazing Quick and Curtious
Jose - Jarrell, TX
Cynthia - Austin, TX
The technician was prompt and efficient. He went out of his way to make sure we knew what parts to get.
Lana - The Hills, TX
Leo fixed my old glass cooktop on time with parts that I had ordered. He is very capable and professional.
Angela - Liberty Hill, TX
Paul did a great job.
Rex - Austin, TX
Paul Ready called me en route to my home and arrived on time. He diagnosed the problem as an issue with the installation of the dryer periscope vent. He resolved the issue and was finished within 30 minutes. Thank you, Paul.
Great job and care given
Sue - Marble Falls, TX
I knew exactly when Paul would arrive.
Kirk - Austin, TX
I hate when I have to take a day off work to wait for service and cant get other things done because of a long "maintenance window". Appliance Express let me know the day before of a 4 hour window, And the day of service that was narrowed down to less than 30 minutes.
Charlene - Pflugerville, TX
Corey - Seguin, TX
Technician was respectful and extremely knowledgeable.
A little disappointed
Thad - Austin, TX
Problem was identified but service techs didn’t have materials to make repair. Told me how to do it but it was more difficult than I thought and still not fixed.
Karam - Austin, TX
THE REPAIR WAS DONE QUICKLY.
William - Lexington, TX
THE TEH WAS POLITE AND WORKED QUICKLY TO REPLACE ALL THE PARTS. MY OVERALL EXPERIENCE WITH THE TECH'S FOR THIS COMPLPANY HAS BEEN VERY GOOD. ALAYS POLITE ANDINFORMATIVE. I WOULD SAY THE ONLY NEGATIVE EXPERIENCE IS IN THE DECISION PROCESS FOR PROCESSING MY WARRANTY. I HAVE HAD TO MISSS 8 DAYS OF WORK SINCE THIS WARRANTY CLAIM STARTED AND REPEATED BREAKDOWNS. THIS APPARENTLY FALLS ON WHOEVER MAKES THE DECSIONS ON HOW MUCH THEY WANT TO FIX AT THAT TIME. ALL THE TECHS WERE PREETY THOROUGH IN THEIR ASSESMENTS BUT FOR SOME REASON IT TOOK 4 TRIPS TO GET THE ORIGINAL STATED ISSUES ADDRESSED. HOPEFULLY THE APPLIANCE IF FINALLY FIXED.
Responded quickly to my request. Kevin was very knowledgable, polite and completed work quickly.
Jane - Austin, TX
Quick and professional
Heather - Georgetown, TX
Great experience and will call in the future if repairs on other appliances are needed.
Rajesh - Austin, TX
Troy - Lakeway, TX
The technician was polite and you could tell right away he knew what he was doing. He had the parts needed with him on the first visit and replaced the parts quickly and now the dishwasher works as it should.
Robert - Cedar Park, TX
Quick, on time service.
Great service, fixed it like new.
Brenden - Austin, TX
Doris - Bruceville-Eddy, TX
Timely arrival; very courteous & professional; great service!
Prompt and professional.
Malcolm - Dripping Springs, TX
Dean - Austin, TX
Jenny - Leander, TX
Tyler was great!
Jonathan - Austin, TX
Prompt, quick, easy, effective. No issues. Great service.
Ronnie - Killeen, TX
Joseph - Seguin, TX
Worked on Whirlpool dishwasher
Quickly assessed and solved the problem
Pat - Austin, TX
This service representative is very courteous, thorough and patient with this new user. He is an asset to your team.
Water Dispenser Drip
Kevin Bell gave up an approximate thirty-minute heads up that he would arrive at our house, which was very appreciated. He was professional, polite and very knowledgeable about fixing our problem. We were very pleased with the service and repair. We would definitely use Appliance Express again if needed.
Jason - Austin, TX
Cathy - Lago Vista, TX
My entire experience was excellent. The team did a very nice job of keeping me informed the day of service through emails, texts, and phone calls. James was awesome! He was very knowledgeable and able to fix the problem promptly.
Elizabeth - Austin, TX
Great Service! Friendly and fixed the problem quickly.
Lynn - Austin, TX
All Service Great - Refrigerator, Washer & Dryer Tha
Denise - Georgetown, TX
The above says it all!
quick, friendly, compotent
Cheryl - Dripping Springs, TX
Amazing service. Thank you!
Wendy - Austin, TX
Andy is very friendly, he was on time and he wasn't phased by my barking puppy-in-training. He fixed my 6 month old dryer and my 14 year old fridge without any problems. He called ahead - which is so helpful and he was quick and neat. Appliance Express overall was great to work with too. From my initial call to the reminders and confirmation calls. Everything about the process was easy and professional. Thank you!!
Sally - Lakeway, TX
Thanks Paul for getting my dishwasher up and running in time for the 4th of July long week-end. My "dishpan hands" appreciate it!
Great job. Very professional.
Kent - Lampasas, TX
Debbie - Bastrop, TX
Very courteous and fast service.
Ramesh - Round Rock, TX
work was done professionally
very courteous , knowledgeable , and quick - a pleasant appliance repair experience
Clyde - Leander, TX
Fast and friendly repair
Sarah - Manor, TX
I was so upset that my new stove was already having problems. Each time I went to use it, something else was no longer working. Scott replaced the brain, and now it's running well again.
Skilled, efficient, friendly...
Roy - Spicewood, TX
Scott - Gatesville, TX
He did a great job
Laurel - Austin, TX
Great service, prompt, quickly fixed my problem
Michael - Austin, TX
Fast, efficient, professional and courteous
Michelle - Belton, TX
The technician was very knowledgeable and professional!
Very knowledgeable Technician
Sharlana - Austin, TX
Claudia - Lakeway, TX
Professional, kind and respectful.
John - Austin, TX
Jennifer - Briarcliff, TX
My husband was there when he did the work and said he did a great job.
Tech was professional & took care of the problem & gave good information.
Beverly - Austin, TX
Have had many problems with this qppliance. I hope the problem is finally resolved.
Wilson - Georgetown, TX
After six service visits, the oven finally preheats to set temperature and holds it fairly steady. Thank you!
great job - no complaints
Eli - Austin, TX
Tom - Pflugerville, TX
Steve arrived promptly, put shoe covers on before coming in the house and was very professional and personable.
Great service and the tech kindly explained the process
John - Round Rock, TX
Hilary - Austin, TX
Tyler was professional and kind. He did a great job!!
Margarete - Austin, TX
Scheduling should to be more closely linked with GE Customer Service to provide more accurate details & service date, per customer request.
Yevgeniy - Austin, TX
Timely. Effective. Courteous. Fixed refrigerator.
Very professional and knowledgeable
Luis - Pflugerville, TX
Got ice maker up and running!
Justin - Dripping Springs, TX
Thomas - New Braunfels, TX
Replaced freezer drawer gasket
Keith - Georgetown, TX
Joel did a fine job. He explained what he was doing and why. Hopefully this will fix our continuing problem.
Jerry - Meadowlakes, TX
on time, great service
Rosie - Leander, TX
Jonathan was very professional and helpful! He made a frustrating situation a lot less stressful. Thank you!
Jeff M - Lakeway, TX
You never know who is going to show up to do service and is this the right person to fix the problem. Paul is probably the best technician that I have had service our appliances. He is very knowledgeable and professional. This is the guy you want working on your appliance.
Ligong - Austin, TX
Jonathan identified the issue quickly and correctly. Great job!
It was a great experience all things taken care of in forty minutes
Janice - Georgetown, TX
Terry - Buchanan Dam, TX
Was so glad to have such professional service from Clif on my GE appliance. Very courteous. Repaired my appliance on the first trip. Could not be happier.
Erin - Bertram, TX
My refrigerator was fixed in no time at all. Jonathan was professional and very friendly.
James - Georgetown, TX
Tommy arrived on time and quickly diagnosed a cause for the leak under the washer. However, when I explained to him that there was also water puddling 2-3 feet away from the washer, I don’t think he understood or believed that could happen. He could see that the motor had a leak that was causing water to pool under the washer and near its edge only. I hope that indeed our washer will not leak again when we run it.
Kept me informed about what was happening; prompt return with part
Debra - The Hills, TX
Dana - Cedar Park, TX
Lou was super friendly and knowledgeable.
Turned out bad
Nora - Pflugerville, TX
I had my circuit board replaced on my oven because the bottom oven would turn on by itself and we could not get it to turn off. Now neither of the ovens will stay on. We turn them on and it gives us an error code and shuts off. 🙁 so now I am out two ovens.
Marlisa - New Braunfels, TX
polite and professional
Linda - Buchanan Dam, TX
J. arrived on time, corrected the problem on my dryer in short time
Tech was great. Waiting on parts was the only negative.
Cory - Leander, TX
Tech was great. Communication with office could’ve been better. Wait on parts took a long time. Overall it was ok.
Great service. The tech was courteous, respectful, and knowledgeable. He provided for a great experience.
John - Austin, TX
Did a great job
Bobbie - Elgin, TX
Did a great job
Great service. Very punctual
Thomas - Leander, TX
Seems like a well run company from first call to finished product.
problem repaired first time
Lauren - New Braunfels, TX
My Whirlpool microwave wasn't working properly. Appliance Express sent out a tech, who arrived timely, ordered the parts, returned and installed them. Now my microwave works like new. Would definitely use again.
George - Seguin, TX
Unfortunately the ice maker began working at 3am on the day of the representatives arrival. Still working.,
Juan - Manor, TX
He was easy to work with and explained the work greatly.
Chris - Austin, TX
Zachary - Liberty Hill, TX
Great Service with experience and professionalism
Jolynne - Georgetown, TX
Tachen - Austin, TX
Sally - Lakeway, TX
Cannot fully prepare evaluation as part had to be ordered, which will take a week before the dishwasher can be fixed.
Thank you, lots of problems but your company worked hard to solve them
Francheso - Georgetown, TX
Beverly - Canyon Lake, TX
I was suppose to receive a receipt electronically to my email address firstname.lastname@example.org but have not received it yet.
Kimberly - Hewitt, TX
Liz - Austin, TX
Scott was prompt and fixed the issue with our stove.
Sandra - New Braunfels, TX
Kevin was excellent! My ice maker finally works.
Micheal - Spicewood, TX
Paul was great - very professional and he was able to fix my oven without another trip. Also appreciated the call that he was on the way, Phyllis Ungerer
George - New Braunfels, TX
Honest evaluation of my problem.
Really amazing service!!
Tanika - Round Rock, TX
The technician who came in was very pleasant and knowledgeable. He was quick to repair our washer and had a great attitude. Highly recommended!!
work on my steam oven
Deanna - Austin, TX
It was a pleasure dealing with Leonardo and Appliance Express.
Did not fix the problem
Richard - Austin, TX
Professional with expertise and well organized
Bud - Leander, TX
On time, fixed right the first time
Evangeline - Round Rock, TX
Claudia - Lakeway, TX
Bryan - Leander, TX
Professional all the way from first call to visit.
Waldo - Liberty Hill, TX
Very pleased with A.E. as they delivered as promised with no problem. Technician was great and explained work as it presented itself and then fixed it after adding up repair cost. Will recommend and use them in the future.
Ricardo - New Braunfels, TX
Kevin was professional and made sure that we knew what had happened showed us all the problems and got the job done thanks Kevin your amazing
Superb customer service
Leslie - Round Rock, TX
Scott was kind, professional, and knowledgeable.
Eva - Austin, TX
Prompt service, found the problem in short time, checked all.
William - Georgetown, TX
Very pleasant and know what he is doing.
Chris - Leander, TX
Tech was great
Amy - Austin, TX
Ron was professional during the entire process. Fortunately my warranty covered the faulty motor and I was not charged for the call.
Nichole - Temple, TX
Alvin was fantastic! He found a solution to the issue right away. He was so polite, very informative, and did a great job!
Excellent professionalism, still not sure about washer
Scott - Austin, TX
My technician was stellar, but I am concerned that my original issue is unresolved. I have a particularly finicky Maytag. It won't always start on selected cycles.
Leo Exceeded expectations
Cathleen Cranford - Wimberley, TX
Leo was extremely professional, knowledgeable, and courteous. He was patient while listening to my annoyance with this Whirlpool oven. The automation [touch screen] is mind boggling, and the oven is difficult to use. Leo took the time to help me understand the nuances of the newer touch screen ovens. Appliance Express is very fortunate to have this young man interacting with clients. Please let him know how much I appreciated his visit.
Christy - Austin, TX
WASHER WHIRLPOOL LSQ9520LQ0 "Arrived on site to inspect washer not draining. Upon further inspection, I found the unit with no water in the basket. Customer advised that they were able to turn the timer to get the unit to drain. I tested the unit on a rinse and spin cycle and the unit dispensed water into the tub, but failed to advance to agitate, spin or drain. I could hear the timer making a loud noise while trying to advance. Also, I found the timer knob was broken when I attempted to remove it form the timer. I removed and replaced the timer and will have to order the knob. Tested the unit and it is operating as designed. No water leaks observed during service. Office to schedule return service when the knob arrives.; ordrng 1 W10807860 (knob)"
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the thermistor failure and ice built up on the RC evaporator, I removed and replaced the RC thermistor, fan scroll, UI and hv control. Tested the unit and it began to cool immediately. Recommended that the customer give the unit at least twelve hours to completely cool and approximately 24 hours for the ice to make. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found defrost failure due to shorted user interface. Replaced user interface and tested unit. Found all is working properly at this time. Homeowner will manually the refrigerator for 24 hours prior to resuming operation.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer customer complaint of unit starting by itself and sensor light would blink, found failed control boards, I replaced controls and ran diagnostic test cycle, unit passed all tests."
WASHER WHIRLPOOL WTW4850HW1
DRYER WHIRLPOOL WED4850HW0 Arrived on site for no heat dryer . Found one of the wires on motor harnes wasnt connected in molex . Reinserted wire in plug . Unit is now heating properly . No lint build up at time of service . Job complete .
MICROWAVE KITCHENAID KEMS308SSS04 Arrived onsite for a wall oven that is not heating properly. Ms stated that it will heat but it will never reach set point temp. I tested the oven and found the bake element not heating. I explained to the customer that it could be a burned out bake element or a defective control.Call complete.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite and found all operating as designed but fan is burnt out causing overheating problem. Ordering fan to repair. ; ordrng 1 W11252443 (FAN)
DRYER LG DLEX8377NM Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found roller broken. Replaced roller and tested unit. Found all is functioning properly at this time. Also performed full clean out for dryer.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect refrigerator UI not responding and the unit turning off/on. Upon further inspection, I found the unit operating as designed. I placed the unit in diagnostics and when I checked the thermistor in step 1, the unit failed to respond. I took the unit out of diagnostics and then the unit shut down. I cycled the power to the unit and it would not start up, but it was getting voltage. I could hear the 3 way valve attempting to get into,home position, but wouldnt. I contacted the previous tech that was having similar issues previously and after performing several voltage checks and everything checking good the unit intermittently would power up and begins cool with no issues. But when I cycled the power one more time while testing voltage to the inverter board, the unit failed to come back on but still had voltage. Finally after a while, the unit came back on and began to cool. Previous tech advised that the 3 way valve solenoid
WASHER MAYTAG MHW5630HC0 Arrived on job for complaints of no water. Found switch for water level not working properly. Replaced switch and test.
WASHER MAYTAG MVWB865GC0 Arrived on job for complaints of damaged lid. Confirmed damage and replaced lid. No leaks detected at time of service
RANGE WHIRLPOOL WEG745H0FH0 Arrived onsite for a range with the LF burner not working. Ms stated the burner will light but if its turned off after it lights and turned back on it doesnt light again. I tested all the burners and found the burner cap on the LF burner not fitting correctly causing a floating flame when it would light. I swapped the LF and RF burner caps and tested the burners. Both burners had good flames. I found a draft coming from the AC vent in the kitchen causing lighting issues when the air was blowing. I showed this to ms and advised turning the microwave fan on low to prevent the draft. I showed ms how this would allow the burner to light correctly every time. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and water barely came out. I removed the filter and placed my bypass in the filter head and retested and unit continued to dispense slowly. I removed and replaced the filter head/reservoir and placed a new filter in and tested and it failed. I placed the customers universal brand filter in and the unit is operating as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WTW8500DW5 "Arrived on site to inspect washer for error codes during operation, upon inspection found a miscommunication error code, control was swapped out recently, replaced console to have matching programs. Job complete"
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for ice build up behind the crisper drawer. I inspected the unit and work area. I found the fresh food evaporator covered in ice. I put the unit into diagnostics mode and verified that the freezer and fresh food fans are activating. I tested the defrost bi metal and showed a good reading. I put the unit through test 38 and forced a defrost. The heating element in the freezer came on as designed. There is a miss communication between the UI control W11092503 and the fresh food evaporator thermistor w11033168. .; ordrng 1 W11092503 (panel-ui)
DISHWASHER BOSCH SHX7PT55UC/04 Arrived on site to found new control board damage. Will order control board again 00752741 office to reschedule ; ordrng 2 00752741 (CONTROL MODULE )s
RANGE KITCHENAID KFED500EBS03 Arrived on site replaced board. Replaced board test unit and unit test good job complete.
WASHER WHIRLPOOL MHW5630HC "Arrived on site to inspect washer for leaking out of front, Upon inspection found the drawer leaking, ordering drawer and dispenser. Office to reschedule; ordrng 1 W11169072 (DRAWER ) and 1 W11437244 (DISPENSER)"
OVEN WHIRLPOOL WEG750H0HZ0 Arrived on site to test unit for unit not staying on. Test unit and Lund unit not connected to WiFi. Advised customer unit needs to be connected to WiFi to get software updates. Helped customer connect unit and unit did software update job complete
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven light not turning on. Tested unit found relay on control board not closing causing light not to turn on. Ordering part W11126814(control board).. ; ordrng 1 W11126814 (CONTROL BOARD)
RANGE WHIRLPOOL WFG525S0HZ1 "Arrived on site to test unit for not igniting. Tested unit found bad oven bake ignitor. Replaced ignitor. Tested unit, unit works good to 350 degrees. Job complete."
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for dryer making a lot of noise when tumbling. Found front bottom left hand side dented and pushed up ,causing housing to push against blower wheel . Reshaped cabinet , unit is now operating normally now . No lint build up at time of service . Job complete ."
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to test unit for unit not operating. Test unit and found display frozen. Turned breaker off to reset board and unit was able to reset. Advised customer to connect unit to WiFi for software updates. Job complete.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived onsite for a refrigerator that is not holding temps and is very hot around the sides. I asked the customer if the unit had been making ice ok and ms stated yes. I temped the FC and the RC and found the FC at 1 degrees and the RC at 36 degrees. Ms stated some things would freeze on the second shelf in the rear. I found the product pushed against the rear wall and explained the the product shouldnt be pushed back past the shelves because it will restrict air flow and cause products to freeze. I went over install instructions with the customer because the unit is in a cabinet and it is tight on both sides restricting air flow to the condenser and fan. I explained this was causing the excessive heat under the cabinet above the refrigerator. Ms stated they would get the cabinet repaired to resolve this. The unit is working as designed. Call complete.
OVEN WHIRLPOOL WFG320M0BS3 Arrived on job for complaints of oven not working. Found the regulator for oven in off position. Switch to on position now oven lighting.
REFRIGERATOR KITCHENAID KRMF706ESS01
WASHER WHIRLPOOL WFW9400SW03 Arrived onsite for the washer leaking water into the tub while turn off. During testing found that the water valve was not closing all the way alllowing water to leak into the tub . Replaced water valve assembly and washer tested good and no leaks .
WASHER WHIRLPOOL WFW95HEDC0 Called Whirlpool Tech line and spoke with AUSTIN SR#7728360529Clean washer is once a month or 30 loads is recommended by whirlpool.Customer says she only cleans unit when she thinks about it.Ran a quick wash cycle and unit tested as designed.Cleared error code and even all the customer to wash a load of towels on quick wash and unit tested as designed without errors.AUSTIN recommended no parts needed .All water lines were dry at the time of service.Job complete
OVEN WHIRLPOOL WFG715H0ES0 "Arrived on site for range not heating properly. I inspected the unit and work area. I found the light bulb housing stuck, I was able to remove the housing and found the bulb to be bad, I checked the light bulb socket and found the socket receiving 120v. I reinstalled the bulb housing and I ensured it is easily removable. I did a temp test on the unit and found preheat got to 370. I opened the door and let the temp drop. The unit cycled on and heated to temp 370 and cycled off the heat. The unit cycling with a 20 degree difference. The unit is operating as designed.
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for fridge door not sealing properly. I inspected the unit and work area. I found both doors sealing properly. I felt proper resistance when trying to open the door. When closing the door it is being pulled into fridge as designed. The unit is operating as designed, and the doors are sealing as designed. Job complete. No water leaks detected."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for the refrigerator ice maker not making ice. During testing found that the ice maker was not plug in. Plug ice maker harness in and ice maker tested fine it went through a full cycle and it filled with water. Complete called tech line Sr # 7728460155.
DRYER WHIRLPOOL CEM2745FQ0 "Arrived on site for dryer thats not heating. Inspected unit and work area. Removed bottom panel and tested thermal cut off, fuse, element, and high limit thermostat. All checked good. Tested voltage at terminal block and found 120 V from L1 to neutral and L2 to neutral and 204 V from L1 to L2. I called commercial tech line to try to figure out how to jump the machine without using coins and ask for any other information. I spoke to Jerry and he had me check wiring at the timer. All checks ran good. He advised me to have the customer give us coins to run the cycle because he advised everything seemed to check out. The customer old coins out of the coin box and started up the unit. Unit is heating and working as designed. I advised the customer that If they have problems with the unit completely drying their clothes, their vent hose is an extended vent hose and may cause issues with drying completely. Advised them to shorten the hose
REFRIGERATOR WHIRLPOOL WRS576FIDM00 Arrived onsite for unit not dispensing water with a new water filter. Took out water filter. Tested unit. Water was coming out with good pressure. But customer says after a few days the water will trickle once again. Filter housing needs to be changed out.
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washer tripping breaker. Upon arrival I immediately saw the washer was connected to a gfci outlet. I called whirlpool tech line and spoke with Steve (sr# 7728465555), who instructed I use an extension cord to be able to connect the washer to a dedicated non-gfci outlet and run an automatic test on the unit. He said that if all ran well and no error codes were present with the unit after test then unit would be fine and that the gfci would need to be replaced with either a high grade gfci or simply a regular outlet. After running test there were no error codes that popped up.unit is functioning as it was designed. Instructed customer to have an electrician to swap out gfci for better version or plain 120v outlet. Call complete"
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site to install new filter head as well as filter plate assembly after installing new parts I retested the entire filter system and everything is working perfectly there were no leaks before during or after repair and customers are ready to use their water dispenser whenever they need to. Call complete
REFRIGERATOR WHIRLPOOL WSF26C3EXY01 Arrived to install previously ordered part.Removed and replaced the valve.Reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete
DRYER MAYTAG MGDB765FW0 "Arrived on site for dryer not drying properly. I tested the unit and found the igniter coming on and the flame lighting but only staying lite for about 30 seconds and lighting again 2 minuets later. I replaced the thermal cut off, flame sensor, coils and control. I tested the unit again and got the same result. I removed the vent from the unit and found they cycles for heating are working properly. I spoke with the customer about the air flow being restricted. I found out they had a company come out and clean the vents but never checked the vent exit in the roof, I let the customer know if they never cleared the vent exit its self there is likely a restriction or build up there cause I hen dryer to not heat properly. Job complete."
WASHER MAYTAG MVWB835DC4 "Arrived on site and tested operation. Found left hinge has failed and caused door to break at corner. Also found fault for water temp sensor. Found sensor to have failed. Also found gear case has failed and is making a grinding noise while spinning and agitating. Unit will need new gear case, slider, lid, hinge and valve to repair. ; ordrng 1 W10734521 (slider) and 1 W10811956 (GEAR CASE) and 1 W11256781 (lid) and 1 W11401116 (HINGE)"
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site for washer angle having no power. I inspected the unit and work area. I found mai harness burnt at the junction. I inspected the power cable and it showed good continuity in the wiring. I replaced the main harness. I powered the unit on and tested all functions. The unit is operating as designed. Job complete.
DISHWASHER KITCHENAID KUDE70FXSS4 Arrived on site to diagnose dishwasher with control locked console. Unlocked console using the unlock button. Showed customer which key to hold down to unlock console. Ran diagnostic cycle and confirmed all is good. Call complete.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for replacement of freezer door, icemaker, & jumper wire. After inspecting original diagnosis of freezer door I found that the freezer door itself is functioning fine also the icemaker does appear to be able to call for water and harvest just like it should and after running diagnostics on both the icemaker in the thermistors in the freezer in the fridge I found that everything was functioning as designed. The problem I found that was causing the freezer to allow too much cold air into the refrigerator and freezing everything on the fresh fruit side was due to the fact that the dampener motor located in the fresh meat section was bad and at certain points it would get stuck open and then another situations it would be stuck closed and not allowing the cold air to fluctuate through the unit as it should. At this point in time the dampen the motor will need to be replaced in order to allow proper air fluctuations between freezer and fr
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived on site and tested operation. Found when all doors closed the control loses power. Found control has failed. Installed new control and tested operation. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived onsite for unit over freezing. Looked at unit. Found that freezer door was not shutting properly. Ordered parts. Rescheduled with customer. ; ordrng 2 W11265130 (slide)s and 1 WP12466115SP (light switch)
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
FREEZER WHIRLPOOL KUDF204ESB00 Arrived onsite and found ice build up in Evap drain pan. Melted ice and advised customer to let unit thaw for 24 hrs. Advised customer on repair
DRYER WHIRLPOOL WED4850HW "Arrived on site and inspected dryer and found it is heating properly but there is no airflow, removed vent hose from dryer and airflow has returned. Home was the model and washer and dryer sat unused. Vent to exterior is clogged or stuck. No further repair is needed at this time, job complete"
REFRIGERATOR WHIRLPOOL ED5PVEXWS00 "Arrived on site for unit temps running erratically. Found thermostat failing ,also start relay would click a couple times before it would kick on compressor . Replaced both thermostat and relay . Unit is starting and cooling properly now . No water leaks detected at time of service.job complete ."
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for top rack adjusters broken. Saw broken adjusters and stoppers. Called landlord. Got authorization to replace parts. Replaced both parts. Tested unit. Unit test good. No leaks at this time. Job complete
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site for dishwasher that still not washing dishes. Inspected unit and work area. Opened up inner door and found motor connector removed from control. Attempted to reattach but connector would not clip. Removed connector and found the control side connector broken. Replaced control and reconnected wash motor harness. Unit is now working as designed. Call complete.
REFRIGERATOR KITCHENAID KURR104ESB00 "Arrived on site for no cool. Found control on and off buttons unresponsive,removed ui control found harness and wires corroded that caused wire to break in harness,called tech support
ICE MACHINE KITCHENAID KUIX305ESS1 "Arrived on site to inspect icemaker for overproducing, upon inspection found the ice bin thermistor shorted. Replaced thermistor and tested. No problems found. Complete"
REFRIGERATOR WHIRLPOOL ED5RHEXNL00 "Arrived onsite and found unit fill arm popped out of place. Reinserted. Advised customer on repair
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site to replace previously ordered part for the refrigerator. Inspected unit prior to replacing part and found all parts and components fully functional and ice container full. Advised homeowner when fan was not running the cold air in the refrigerator section froze water reservoir preventing proper operation. Now that cooling has been restored properly reservoir has thawed out ice and water are working. No further repairs are needed and no leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived to inspect massive ice buildup in the fresh food section behind the deli drawer.Confirmed the complaint and due to the size of the blockage the customer will need to defrost unit (defrost waiver signed).Unit will require a harness to complete the repair.
WASHER WHIRLPOOL WTW7040DW1 "Arrived on site for washing machine that showing an F2 E5 code. Inspected unit and work area. Please do an in-service diagnostics and found an F6 E2 (UI cannot hear ACU) and F2 E1 (UI stuck key) error codes. Attempted to place unit in an auto cycle and unit would not activate test modes. Unit then popped up with the F6 E2 code. I cleared that and then the unit popped up with a F6 E3 (ACU cannot hear UI) code. Advise customer to replace both control and user interface for full repair. Replaced control and console and calibrated unit. Ran unit through an auto testing unit worked as designed. Call complete."
REFRIGERATOR FRIGIDAIRE LGHB2867PFHA "Arrived onsite for the refrigerator with frost build up around the ice maker compartment. Upon inspection found that the parts that were ordered were the wrong parts. Also found that the UI was not working properly. Ordering ice maker housing and UI, clear siliconed. After replacing the ice maker house will need to apply the clear silicone around the housing to fill the gaps and to prevent air getting into housing. Office to reschedule ; ordrng 1 242058230 (user interface) and 1 242093501 (housing) and 1 SILICONE (CLEAR SILICONE )"
DISHWASHER WHIRLPOOL WDF590SAJM0 Arrived on site for dish rack not coming out properly and squeaking. I inspected th unit and work area. I found the door getting stuck on the right side. I gained access to the leveling feet and found the unit out of level. I leveled the unit and the door closed as designed. I inspected the tracks and adjusters for the middle rack. I found the track and adjusters not formed properly. I am ordering both tracks and he adjuster kit. ordrng 1 W10712395 (adjuster) and 2 WP3385089 (track)s
RANGE KITCHENAID KSIB900ESS2 Sockets had already been sent to customer. Used customer stock to update socket. Advised customer on repair. Sabbath mode does not change function per user manual specifications. Advised customer to request ; ordrng 1 W11100619 (cntrl-elec)
WASHER WHIRLPOOL MVW7230HW0 "Arrived on site and replaced missing rotor screw diagnosed on previous visit, after replacement ran automatic test cycle and found everything is operating normally. No water leaks detected at time of service, job complete"
RANGE AMANA AER6303MFB2 Arrived on site for range not heating up. I inspected the unit and work area. I found the bake element not coming on. I inspected the main harness and found the connection for the bake element was broken. I replaced the main harness. I powered the unit back on and tested all operations. The unit is operating as designed. Job complete.
REFRIGERATOR JENN-AIR JS42NXFXDE01 Arrived onsite for a refrigerator with the FC lights not working. I found the left side upper LED module defective. I replaced the LED module and found all the lights working as designed. Call complete.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to continue diagnosis on lamp not coming on in microwave. Replaced bulb and MW control board. Retested and light is now on and working as designed. Call complete.
WASHER WHIRLPOOL MVWB765FW2 "Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing error code F7E9. Cleared the code and continued with testing. I manually tested heavy agitation per the error code recommendations and the unit operated as designed. I could hear a thumping noise while it was agitating. I tilted the unit back and found a large amount of gearcase oil on the side panels, drain pump, harness shield. I removed the rotor and found gearcase oil on the underside the rotor and on the slider. No water leaks observed during service, job completed."
DISHWASHER KITCHENAID KDTE704DSS1 Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the vent and vent harness. I tested the dishwasher in diagnostics and found it working as designed. There were no water leaks present at the time of service.
DRYER MAYTAG MGDX655DW2 "Arrived on site and found dryer vent to exterior of home was attempted to be cleared by a service since the previous visit. Still found no airflow took picture of airflow meter and showed customer what good airflow feels like by removing the vent hose from the rear of the dryer and asking them to put their hand in the lint screen receiver. Cleaning company will need to return and completely correct airflow,
ICE MACHINE KITCHENAID KUIS18NNZB0 "Arrived on site for customer complaint of unit not starting cleaning cycle, I showed customer how to run cleaning cycle, standby mode and press and hold clean button, unit tested good."
WASHER AMANA NTW4516FW2 Arrived onsite for the washer not cycling properly. Ran diagnostics and found error code for a long fill. During testing found that the cold water valve was not working properly. Inspected the valve and found a lot of debris inside of it. Water valve assembly will need to be replaced.ordering parts and office to schedule. .; ordrng 1 W11210463 (valve)
ICE MACHINE UNKNOWN RF15IR "Arrived on site for no water. Powered unit on water entering reservoir,pump powered on water dispensing over evaporator plate"
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived on site for damaged door. Replaced damaged fresh food door and nameplate checked door seal good.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to install a filter head as well as a freezer if that motor assembly and a washer to raise the front left door after installing parts I was able to test entire unit out and they were no longer any leaks from the filter head the top left door closes perfectly now and million hits the pivot like it should and the freezer and fresh food second sections are at Temp just as they should be. Call complete
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site to for range not having power. I inspected the unit and work area. I found the main harness burnt at the junction. I tested the power cable for continuity. The power cable is good. I replaced the main harness which came with the junction. I powered the unit on and tested all operations. The unit is working as designed. Job complete.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect fridge for humming noise, upon inspection found the evap fan hitting ice in pantry, will need to defrost evap before servicing.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to inspect fridge for freezing food, upon inspection found the freezer at-5 while set for 5 degrees, will need new thermistor due to resistance readings. Office to reschedule ; ordrng 1 W10797088 (THERMISTOR)"
OVEN WHIRLPOOL KEBC177KSS05 "Arrived on site for customer complaint of unit not heating, found failed thermostat, I replaced thermostat, unit tested good.
DISHWASHER KITCHENAID KDTE334GBS0 Arrived on site and tested operation. Found proper voltage to unit but no operation from control. Found low voltage transformer on control has failed. Installed new control and tested operation. Unit tests good. Job complete
WASHER WHIRLPOOL WFW560CHW1 Arrived onsite for unit making noise during spin cycle. Tested unit. In drain and spin. Found no issues for noise. Tested unit in a quick wash cycle. Did not get any sounds. Gave tenant instruct on using the unit for proper wash cycles. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL KRFC604FSS03 Arrived on site to diagnose a refrigerator that is not running at all. Tested unit and found fans and lights operational but compressor not functioning at all. Replaced Orion board due to internal short. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site for customer complaint of microwave not heating, found failed magnetron
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for unit not responding to touch when unit gets hot. Tested unit. Found that UI panel would be un responsive. Replaced UI panel console. Tested unit. Unit test good. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 Arrived on job for complaints of leaks found refrigerator drain blockage. Removed blockage.
WASHER MAYTAG MVWB765FW3 "Arrived on site to replace previously ordered parts for washer. Replaced rotor, stater, and clutch. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for no draining washer . Found tub full of water . Drain pump was just humming . Cleared water out of unit . Removed pump and found necklace lodged in propeller . Replaced pump , ran diagnostics all checked normal . No water leaks detected at time of service . Job complete ."
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site for customer complaint of unit frosting in lower section of unit. Found door was all the way adjusted to the lowest position but gasket was not sealing due to extreme bend/warp on bottom of door, ordering door. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10673692 (dor-fmd)"
COOKTOP KITCHENAID KGCC566RWW04 Arrived on site to test unit for no spark. Tested unit found burnt out harness and spark module. Replaced harness and spark module. Tested unit left front ignitor not sparking will be needing LF orifice holder assembly. Ordering part#WPW10128445(LF orifice holder assembly).; ordrng 1 WPW10128445 (LF ORIFICE HOLDER)"
COOKTOP KITCHENAID KICU509XBL00 "Arrived on site to inspect cooktop error codes. Upon further inspection, I found the unit display showing F47 error code. Per the service pointer #W10556232A, I removed and replace the module and programmed it code 23. Tested each burner and the unit is operating as designed. Job completed."
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the water turned off. I placed the unit in diagnostics showing error code F6E4. Cleared the code and continued with testing. When I turned the water back on, water came flowing into the tub and I had not started testing. I stopped diagnostics and turned the drain pump on and turned the water off. I removed and replaced the inlet valve and found a lot of debris in the old valve screen. Placed the unit in diagnostics and tested and the unit is operating as designed. I had to adjust the leveling of the unit as it was installed tilted forward. Re-leveled the unit and checked the water level in the tub (photo) and it is good. No water leaks observed at the end of service, job completed."
WASHER WHIRLPOOL WFC8090GX0 Arrived on site and tested operation. Found ui lights up but has blank display. Unplugged to reset unit and found ui now working. Attempted to run diagnostics and found buttons not responding to allow entry. Unit will need new door to repair. Office to schedule return services due to expart door; ordrng 1 W11280150 (door)
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to inspect refrigerator temps. Upon further inspection, I found the RC evaporator with ice built up on it. Customer advised they removed a large amount with a hair dryer. I checked the FC evaporator and it had a good frost pattern. I removed the ice and removed and replaced the evap motor harness and tested. Unit is cooling as designed. No water leaks observed during service, job completed."
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to diagnose dishwasher they was not filling. Performed diagnostic on unit . Found no error codes. Can hear inlet valve trying to let water in. When I checked after fill cycle there was barely any water in. Replaced fill valve and retested. Unit still isnt filling. Checked hoses and found unit has a separate hose running under the sink and is not tied into the hot water line, the valve at the wall also has an anti hammer valve. Customer advised to resolve issue with builder since no kinks are found in line and unit is working as designed. Call complete."
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to replace door and hinges. Was able to unlock the door but door came right off and damaged the trim and floor. Took picture of damaged will need to order new trim WPW10327377 and replaced console and when removing the blue cover found part was damaged. Will order new console W11428583 office to reschedule ; ordrng 1 W11428583 (CONSOLE ) and 1 WPW10327377 (TRIM )
FREEZER WHIRLPOOL WZF79R20DW00 "Arrived on site for unit powering itself off. Diagnosed a defective main control,installed a new main control powered unit on unit working as designed."
FREEZER WHIRLPOOL WRF535SWHZ04 Arrived onsite for the refrigerator leaking water in the freezer section. During testing found that the ice maker fill tube was stuffed behind the Evaporator cover causing the leak. Took ice maker out and was able to pull the ice maker fill tube out from behind the cover and put it in the correct spot. Ice maker tested good and filled with water and leak is gone. Complete
MICROWAVE WHIRLPOOL WMH53521HZ0 Arrived on site to test unit for unit not working. Test unit and found fan blowe rnot coming on when unit heating. Found bad control board
DRYER MAYTAG MEDX655DW1 "Arrived on site and inspected dryer and found start switch has fallen back into console. Disassembled dryer and reset start switch and it is now operating properly, job complete"
DRYER WHIRLPOOL WED9200SQ0 "Arrived on site and replaced thermal fuse diagnosed by previous technician after replacement dryer is heating normally again and will run properly. job complete"
DRYER FRIGIDAIRE FFSG5115PW0
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Arrived onsite for handle being loose. Looked at unit. Handle was a bit loose. Tightened screws to handle. Tested unit. No issues at this time. Job complete
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to test unit for panel turning on and off. Found bad console replaced console test unit and unit test good. Advised customer to make sure they connect unit to WiFi job complete.
RANGE GE P2S930SEL4SS Arrived on job for complaints of unable to convert to LP gas. Found orifice damaged on front left burner. Will need holder to complete. ; ordrng 1 WB16X28867 (ORIFICE HOLDER )
WASHER MAYTAG MVWC565FW0 Arrived onsite for the washer making a noise during spin cycle. Replaced spin basket that was order and washer tested good and no leaks detected complete
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher powering on but not working. Upon further inspection, I found water in the tub and I attempted to turn the drain pump on but the unit failed. I placed the unit in diagnostics and when I pressed start, the console failed to respond. I removed and replaced the console and retested and the control failed to send voltage to the motor. I removed and replaced the main control and retested. The unit is operating as designed. No water leaks observed during service, job completed."
RANGE KITCHENAID KFDC506JSS00 "Arrived on site for customer complaint of right rear burner not lighting, found orifice is not the right size, ordering conversion kit off of service pointer. ; ordrng 1 W11238042 (LP CONVERSION KIT )"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on job for complaints of rattling noise. Removed back and found tube touch from added pad to remove noise. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRF736SDAW14 "Arrived on site to diagnose refrigerator that was not cooling well in RC and not making ice. Performed diagnostic and checked FC Evap. FC Evap has a good frost pattern and freezer items were cold. Found already ice buildups all over the Evap cover, and around the RC vents, and the Evap motor was not running. Melted down ice with a steamer and replaced the Evap fan motor. Used truck stock permagum to seal the channels on the Evap frame by the RC vents to,stop ice buildup. Reassembled and all is now working as designed and unit is cooling.
DISHWASHER MAYTAG MDB4949SHB0 "Arrived on site to inspect dishwasher not functioning. Upon further inspection, I found the unit console not responding. When I moved the junction box, the lights on the console came on, but I could not get the unit into diagnostics. I checked voltage at the control and got 122V. I tested the motor, element, drain pump, door switch, sensor and all were good. I checked continuity at the console harness and it was good. I removed and replaced the main control and tested and unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site for ice build up in freezer section. Diagnosed gear brackets not aligned causing door not to seal correct.y.removed door adjusted brackets reassembled door checked door seal good.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to replace panel from previous diagnosis. Replaced panel. Tested unit, unit works good. No damage on new panel. Job complete."
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on job for complaints of microwave not showing door closed. Found the interlocks not holding switches in proper place. Replaced interlocks and microwave working properly.
WASHER WHIRLPOOL MVWP575GW0 "Arrived to inspect commercial washer not draining.Confirmed the complaint and found the drain pump was defective, causing the issue.Removed and replaced it, reassembled and unit now operates as designed.All water lines were dry at the time of service.Job complete"
REFRIGERATOR WHIRLPOOL GS6SHAXLS02 Arrived onsite for the refrigerator ice maker not making ice. During testing found that the ice maker was stuck and not in its home position. Replaced ice maker and it tested good and filled with water. Complete
REFRIGERATOR WHIRLPOOL KRSC503ESS01 Arrived on site for fridge not cooling in the fresh food section. I found the fresh food section iced over. I gained access to the evaporator and found ice build up leading from the drain tube up the evaporator. I inspected the fresh food drain tube and found foam stuck in the drain tube in the cavity. I fished out the debris and steam cleared the tube. I cleared the ice build up on the evaporator and monitored for proper draining. The unit is operating as designed. No water leaks detected.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to install previously diagnosed and ordered parts. Due to the door hinge friction pads falling off, I removed and replaced the pads and tested the door. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived site ,replaced freezer light switch and used spacers as well due to molding of top of door . Unit is now dispensing with door closed . No water leaks detected at time of service. Job complete ."
WASHER MAYTAG MHW5500FW1 Arrived onsite for a washer not filling with enough water and water still in the tub at the end of a cycle. After speaking with ms she stated that the unit doesnt seam to fill with enough water and that water remains in the bellow at the end of a cycle. I checked the unit for stored error codes and found none. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. I questioned ms about running the clean washer cycle and she stated she has never run the cycle. I explained to ms that the bellow needed to get wiped dry and cleaned out after the last wash cycle of the day to prevent the weep holes from getting stopped up and allowing the bellow to hold water. I advised ms to get a washer cleaner and run multiple clean washer cycles. I explained that she could be getting debris in the air trap elbow causing the issue. Call complete.
COOKTOP JENN-AIR JGC7636BP00 Arrived onsite for a cooktop that continues to spark when the burners are on simmer. I found the burner caps not installed correctly on the orifice holders. I installed all the burner caps correctly and tested all of the burners on the lowest setting with the vent hood on high with and without a pot over the burner. The burners never failed. I explained to mr that the burner caps are a little hard to install correctly and showed him the 4 notches in the aluminum and explained those had to be seated correctly in the orifice holder for the burner head to be flush with the orifice holder. I tested the water column pressure and had 6.5. The unit is working as designed. I did find the center burner cap in the front a little harder to install correctly but it is working as designed. Call complete.
DRYER WHIRLPOOL MED6230HW0 "Arrived on site to inspect dryer not drying clothing. Upon further inspection, customer advised that theyre having to sometimes dry two times to get clothing dried. I placed the unit in diagnostics showing no error codes. I tested the unit including the motor, heater, sensors, and door. Unit is operating as designed. Customer thought the sensors were working so I demonstrated that the sensors are operating as designed. I tested temps in the unit and according tech sheet, the thermistor temp should be around 176 degrees. My readings were 177, 181, 176 (photo). I made recommendations for use & care and recommended that they dry smaller loads. While testing, I heard a fan come on and stay on. Customer advised that they have a vent tube fan. Advised that there could possibly be a restriction in the venting. No lint observed during service, job completed."
REFRIGERATOR KITCHENAID KFIS29BBMS02 Arrived onsite for a refrigerator to replace previous diagnosed sealed system parts. I found the temps in both compartments well above set point. I found the compressor extremely hot and the system still charged. I evacuated the refrigerant and replaced the compressor. I installed a dye dryer and low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.50 ozs of R134A and ran service test 4. I had good pressures when the RC and FC cycled. Both compartments are cooling properly and the unit is working as designed. There were no water leaks present at the time of service.
WASHER WHIRLPOOL MVWC415EW1 "Arrived to inspect washer not spinning the water from clothes.Placed unit into diagnostics test mode and unit did not agitate, nor did it spin.Unit will require a gear case, hub, agitator, cam, wash plate.Customer advised the previous technician damaged the top console , which doesnt sit into the lid on the left side top.Ordering the above listed parts.Office to reschedule with customer for soonest possible appointment.See Notes section for further information ; ordrng 1 CNOTE (1.5 HOURS LIMITED SPACE IN LAUNDRY ROOM ) and 1 CNOTE (AUTHORIZATION ) and 1 W10528947 (HUB) and 1 W10721967 (CAM) and 1 W10846191 (WASH PLATE ) and 1 W10911081 (PANEL CONTROL ) and 1 W11035747 (GEAR CASE) and 2 WP8312709 (CLIP)s and 1 WPW10193821 (END CAP RIGHT WHITE) and 1 WPW10193824 (END CAP LEFT)"
WASHER WHIRLPOOL CAE2745FQ1 "Arrived on site for washing machine thats not spinning and close properly. Inspected unit and work area. Placed in in-service diagnostics and found an F8 E5 (hot and cold reversed), F0 E4 (high water temperature), F7 E1 (basket speed sensor fault), and F7 E6 (motor fault). I ran the unit through soft and hard manual agitation and low speed and high speed spin tests and unit ran as designed for over a minute through each cycle. I called commercial Techline and spoke to Freddie. He had me run several checks and I noticed the unit was only getting hot water through both hot and cold valves. Freddy thought that the issue was with the temperature switch. Disconnected hoses and found hot water coming through both lines from the wall. For the advisor that was the issue because high temperature water during the rinse cycle with basically kill the machine and limit the spin on those cycles. He advised the motor fault and spin speed sensor would pop up if the baske
WASHER WHIRLPOOL WTW7000DW0 Arrived on site for a washer that would not drain. After running diagnostics I found between six and seven different error codes only one of them related to the drain taking too long to pump out the water. All the rest are related to power failure issues such as power outages to the home and holding buttons down for too long on the keypad but theres also another code that stated that the rotor had locked up at the bottom. Although I could get the lid lock to turn on the test machine during a regular cycle when it came to manual test in the diagnostic mode I could not get the control board and lid lock to function properly. I went ahead and tested the draining feature of the washer in the washer drained repeatedly on multiple test back to back at this point it was clear that there was some kind of software issue or hardware related issue with the main controls I replace that and once I did I was in able to reactivate the lid lock manually and get the washer
RANGE KITCHENAID KFDC506JSS00 "Arrived on site to inspect range noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Canceled diagnostics and tested the unit in bake mode at 225 degrees. Customer advised the unit makes a loud humming noise after theyre done with the oven. Once the oven reached 225, I could hear the cooling fan turn on, along with the convection fan. Once the convection fan turned off and the cooling fan remained on, I questioned the customer regarding the noise. They advised it was the noise (humming) they were hearing but a little louder and they said it stays on for a long time. I advised the customer that it was the cooling fan and it was normal. Also, the cooling fan will remain on until the unit gets to a certain temperature at which time it will shut off and the unit will cool on its own. No repairs needed at this time, unit is operating as designed. No gas leaks detected during service, job completed."
RANGE WHIRLPOOL WCG97US0HS00 Arrived onsite for the cooktop not working properly. During testing found that the cooktop is working to manufacture specs. Flames look good. Customer was concerned about all the ignitors turning on when you turn on one burner. I explained to the customer that its normal for all the ignitors to turn on when turning on one burner. Complete
OVEN WHIRLPOOL MER6600FZ "Arrived on site for range that has a broken knob and their oven door wont close. Inspected unit and work area. Found hinge broken on oven door as well as burner switch and knob completely broken off. Replaced hinges and tested unit. Unit opened and closed as designed. Call complete."
REFRIGERATOR WHIRLPOOL KRFC704FPS01 "Arrived on site for a refrigerator that is not making enough ice. Inspected unit and work area. Placing it in service diagnostics and checked refrigerator thermistor, freezer thermistor, ice bin thermistor, evaporator fans, ice box fan, and icemaker harvest tests. All ran as designed. Took temperature in the freezer and refrigerator compartments. Found freezer at 1°F and eventually climbed to 6°F due to pulling the refrigerator section. And icebox at 2°F icebox was 3/4 of the way full and customer advised that it hadnt been that high in a while. I called Techline and spoke to Ed SR# 7728451367. He advised that this unit has a very slow icemaker. And that you need both freezer and door icemakers running to have optimum icemaking conditions. He advised the issue seems like a consumption issue with the customers using more ice that it produces. If I was to make no repairs and unit is working as designed. Call complete."
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite for the refrigerator freezer section making a noise. During testing found that the freezer evaporator fan is causing the noise. Its hitting ice build up. Freezer evaporator is frozen solid and will need to be defrosted and evaporator fan and harness assembly will need to be replaced. Quoted customer 105.27 parts and 259.99 labor. Customer accepted service. Ordering parts and schedule customer. Will need to check frost pattern after repair is done. ; ordrng 1 W11249952 (motor-evap)"
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for sealed system repair. I gained access to the evaporator, I powered the unit in and found no frost pattern appearing. I gained access to the compressor and tested voltage at the start device, I was getting 120v. I tested each winding and was getting 16 ohms 7.9 ohms and 6.5 ohms. I did an amp draw on start up and got 16 amps at start up and then it went to .3 amps. The compressor is testing good. I installed an access valve and a dryer into the unit. I inspected the joints on the evaporator, the cap tube didnt look night so I unsoldered both lines and re-did them. I did a push pull test and the unit passed. I pulled a 30 inch vacuum and monitored for leaks, I found no leaks. I charged the system with 4.16 oz of refrigerant. I powered the unit back on and monitored pressure. Low side got to 0 psi, and I witnessed a good frost pattern on the evaporator. Job complete. No water leaks detected. I left the unit running so the Uv dye ca
OVEN JENN-AIR JJW2830IM00 "Arrived on site to inspect wall oven chiming while cooling fan is on. Upon further inspection, customer advised that the cooling fan will stay on for a long time after the unit has been shut off then the unit will chime 4 times within 60 seconds. I placed the unit in diagnostics and found no error codes. I tried to search for the issue in the owners manual and found nothing. I tested the unit in Bake mode at 200 degrees and once the unit reached preheat, I turned the unit off and listened to the cooling fan and could not duplicate the issue. I contacted techline and spoke to TJ and advised the complaint and my findings. TJ advised that there is nothing documented for this issue and recommended that the customer take a video of it if it happens again and forward it to our office to forward to Whirlpool. TJ advised that if any parts should be replaced, to replace the UI since thats where the sound indicator is located. Provided file #7728446360. I removed and
WASHER AMANA NTW4516FW2 on site for washing machine thats not completing a cycle. Inspected unit and dark area. Customer advised that the unit will fill but then it wont actually wash it will just drain out and they have to put the machine into a drain and spin to spin out the clothes. Placed unit in service diagnostics and found an F8 E1 (no/long fill) and F0 E2 (over suds condition detected) error codes. Placed unit in a manual fill test and water pressure seemed a little weak on both valves but unit ran as designed. Checked drain hose and found drain hose 3 feet into the wall causing a siphoning condition. Adjusted hose and ran another fill and drain manual cycle. Found PVC pipe overfilling over the drain hose during the drain cycle still causing the siphoning condition. Advised customer of issue and advised them to clean out their drain pipe. Placed unit in a auto test and unit ran as designed. Had customer run a load on a normal setting. Unit was a little slow to fill but star
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found no saved error codes, ran cold water, hot water to fill tub, ran drain pump and high speed spin at the same time mimicking the end of a cycle and didnt hear any excessive noise. After running manually loaded with clothes and completed a rinse and spin cycle without any excessive noise.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site for refrigerator not cooling properly. Tested and inspected unit and found failed main control repeatedly clicking off and on. Removed failed part and replaced with new. Tested unit and all all operations are normal. No water leaks present at time of service.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is not cycling. Tested unit and found pump and motor assembly failed. Pump will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W11085683 (pump&motor)
OVEN WHIRLPOOL WFG520S0AS2 Arrived onsite for the oven not working properly. Replaced oven ignitor and oven tested fine. Complete
RANGE WHIRLPOOL WFE515S0ES2 Arrived on site for range not operating . Found terminal block had shorted out . Replaced harness main . Tested and all burners and oven preheated normally .Job compete ."
WASHER KENMORE 110.450874 Arrived on site for washer not draining.
REFRIGERATOR KENMORE 106.545733 Arrived onsite for unit not dispensing water or ice. Looked at unit. . Needed to replace housing. Got authorization to replace housing. Replaced housing but did not fix issue. Possibly need a new filter or water hose issues. Also need authorization for further repairs. ; ordrng 1 9085 (FILTER) and 1 WP2256126 (reservoir)
RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site for customer complaint of front left burner popped and shot out sparks while cooking. Found failed element.
WASHER MAYTAG MVWC565FW1 Arrived onsite for a washer that will not agitate or spin in a cycle. Ms stated the unit works every time in drain and spin but never works in a regular cycle. I checked stored error codes and had an F8E1 long fill/no fill error code. I tested the hot and cold valve fill in manual diagnostics and found the cold valve start shutting the longer it was energized not allowing the unit to fill correctly. I replaced the valve and tested the unit in a bulky cycle with sheets that ms loaded. The unit worked as designed. Call complete.
RANGE WHIRLPOOL WFE505W0JS0
WASHER GE GTW490ACJ5WS Arrived on site for washer leaking. Upon arrival found unit is hooked up outside and improperly installed.
REFRIGERATOR WHIRLPOOL GARF30FDGB00 Arrived onsite for unit not staying consistent in cooling. Tested unit. Customer had Replaced control and thermistor. Tested unit. Unit tested good. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF535SWHW00 Arrived on site for intermittent defrost issues and dampener making noise . Ordering dampener control and will replace main control at time of return . ordrng 1 WPW10594330 (control)
DRYER WHIRLPOOL MED6230HW0 "Arrived on site to inspect dryer not drying clothing. Upon further inspection, customer advised that they’re having to sometimes dry two times to get clothing dried. I placed the unit in diagnostics showing no error codes. I tested the unit including the motor, heater, sensors, and door. Unit is operating as designed. Customer thought the sensors were working so I demonstrated that the sensors are operating as designed. I tested temps in the unit and according tech sheet, the thermistor temp should be around 176 degrees. My readings were 177, 181, 176 (photo). I made recommendations for use & care and recommended that they dry smaller loads. While testing, I heard a fan come on and stay on. Customer advised that they have a vent tube fan. Advised that there could possibly be a restriction in the venting. No lint observed during service, job completed."
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to install previous diagnosed parts. Installed a new burner head for the right rear burner. I tested all burners and found the front left igniter not sparking. I gained access to the igniter and replaced new. I tested the unit again and found the center burner not igniting. I replaced the igniter and tested the unit. The front left stop sparking again, when I removed the center burner cap and head the front left would sparking, and the center would spark if I removed the front left. I checked incoming voltage and it showed 120v, I checked all ground to make sure they are in good contact. I am ordering the spark module WPW10475149 to complete the repair.; ordrng 1 WPW10475149 (module-spk)"
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite to replace parts ordered by previous tech. Replaced both parts. Tested unit. Unit test good. No leaks at this time. Job complete
WASHER MAYTAG MLE2000AYW Arrived onsite and found unit with good door switch and locking mechanism but no spin or agitation. Found belt in place. Advised that motor and motor control.
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived on site and tested operation. Found drain pump fault, dispenser fault and cold water fault. Inspected control due to multiple failures and found failed fuse in drain circuit on control. Ohmed drain pump and found to have 1.5 ohms and should have between 15 and 60. Installed control and drain pump. Tested operation and found unit working properly. Job complete"
OVEN WHIRLPOOL WFE505W0HB1 "Arrived on site for customer complaint of error code F1E0, found failed control
WASHER MAYTAG MHW5500FW1 Arrived onsite for a washer not filling with enough water and water still in the tub at the end of a cycle. After speaking with ms she stated that the unit doesn’t seam to fill with enough water and that water remains in the bellow at the end of a cycle. I checked the unit for stored error codes and found none. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. I questioned ms about running the clean washer cycle and she stated she has never run the cycle. I explained to ms that the bellow needed to get wiped dry and cleaned out after the last wash cycle of the day to prevent the weep holes from getting stopped up and allowing the bellow to hold water. I advised ms to get a washer cleaner and run multiple clean washer cycles. I explained that she could be getting debris in the air trap elbow causing the issue. Call complete.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site and inspected refrigerator and found freezer temp is 4 degrees, ice production is good, took pictures. Customer unplugged refrigerator for 15 minutes five days ago and it has been working since. Spoke with tech line and they do not recommend any parts replacement at this time. Currently fridge is operating normally, job complete 7728444302"
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite for previous diagnosed parts. Replaced parts. Found adjuster missing positioner. Ordering positioner WPW10195840. ; ordrng 1 WPW10195840 (positioner)
REFRIGERATOR WHIRLPOOL WZF34X20DW Arrived onsite for the freezer not cooling. During testing found that the control was not working. Replaced control and all functions started to work. While waiting to see a frost pattern the compressor and evaporator fan shut off early. Tested freezer thermostat and it failed. Replaced thermostat and replaced evaporator thermostat as well and all functions came back on and saw a good frost pattern advised customer to give it 24 hours to cool. Complete
WASHER WHIRLPOOL WFW9640XW00 Arrived on site to diagnose and washing machine that is not completing cycles. Tested all parts and components and could not duplicate any failures at this time. Hard reset control with power cycle and diagnostics test. All is working properly at this time and no leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for refrigerator not cooling and water pad getting stuck. Customer stated unit had stop cooling and he turned circuit breaker off and on and unit started cooling. Inspected unit and work area. Found moisture on top of FC gasket. Measured temperature in FC at 13°. Performed diagnostics mode and tested thermistor. Gained access to access to FC evaporator and ran step 4 in test mode, monitored frost pattern. Found good frost pattern. Recommend to replace control due to customer having to reset for unit to cool. Will need to replace dispenser pad and add insulation gasket under FC gasket. Will need authorization to complete repair..; ordrng 1 SEENOTE (NEEDS AUTHORIZATION ) and 1 W10843055 (CONTROL) and 1 W10853387 (PAD) and 1 W11159742 (GASKET)"
COOKTOP JENN-AIR JGC7636BP00 Arrived onsite for a cooktop that continues to spark when the burners are on simmer. I found the burner caps not installed correctly on the orifice holders. I installed all the burner caps correctly and tested all of the burners on the lowest setting with the vent hood on high with and without a pot over the burner. The burners never failed. I explained to mr that the burner caps are a little hard to install correctly and showed him the 4 notches in the aluminum and explained those had to be seated correctly in the orifice holder for the burner head to be flush with the orifice holder. I tested the water column pressure and had 6.5”. The unit is working as designed. I did find the center burner cap in the front a little harder to install correctly but it is working as designed. Call complete.