"On arrival verified complaint of not cooling correctly, freezing up on RC evap, ice maker not dispensing, deli drawerChecked temps and found fc 31 and RC 42. First inspections shows broken rail harness for deli drawer. RC evap is frozen over and the drain pan is warped. In FC section found RC rails are sticking and not allowing door to fully close. Ordering rails and ice maker Auger just in case. Unit will need drain pan kit, deli board, deli rail harness, and fc rails replaced at minimum. Schedule for 2 call count. Office to reschedule; ordrng 1 W11668671 (Fc rails) and 1 W10822606 (IM auger motor)"

On arrival verified complaint of unit not cooling. Checked temps and found FC 31 and RC is 38. Visual inspection shows ice ball forming at top of evap on evap cover. All found discoloration of liner and melted liner. See quick pics. Watched evap for 20 min and unit had no frost pattern. Spoke to TL 7740096142 unit is NR due to liner issue. Job complete no parts installed.

"On arrival verified complaint of not making ice. On inspection found low water flow. Removed water filter and unit is now flowing correctly. All other components are functioning, advised to replace water filter. Job complete no parts installed"

On arrival verified complaint of broken glass cooktop. Replaced cook top per previous dish. Unit is now operating correctly job complete installed w11223301

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the new power cord and reassembled the unit. The unit is operating as designed. Job complete W11340990

Arrived on site for token lid. Upon arrival inspected unit and confirmed issue. Replaced lid. Unit is operating as designed. Job complete

"Arrived on site for for not heating, upon arrival, ran diagnostics and get error codes F4-E4 line voltage issue, F4-E3 restricted air flow, F2-E1, UI stuck button,F4-E1 heater relay or connector problem. Ran vent test and result is poor ventilation for electric dryers. Ran a heat cycle and confirmed issue. Test polarity and is correct. Disassembled unit and found fracture on element. Need to replace element. Replaced element WP8544771. Test unit and is operating as designed. Job complete"

"WRF757SDHZ00 Arrived on site for unit not dispensing water or making ice. Upon arrival, found valves to energize but no water coming out. Found supply water to the unit is good. Removed filter and still no water dispensing. Ordering WPW10341329 valve. No water leak detected at this time. Customer agreed to reschedule on Oct 16th. Customer suggested a PM service. ; ordrng 1 WPW10341329 (Valve)"

Arrived onsite to replace previously diagnosed parts. I replaced the console and got the customer hooked back up on wifi. Unit is now operating and going to cycles as designed. Call complete. Installed W11659261 Console black.

Arrived onsite for dishwasher leaking. Upon arrival customer said it wasn't leaking it was just off leveled. I leveled the unit and customer stated it wasn't draining well. I ran a diagnostic cycle and the drain motor sounded normal and also drained all water out of the tub. The unit is working as designed and no errors were present at time of service. No water leaks present at time of service. Call complete. No parts installed.

Arrived onsite for oven that is having issues with panel. I arrived onsite and immediately saw the wifi connection having a issue. There was a exclamation point on the wifi connection indicating there is trouble connecting. The oven has not received any updates since the issue occurred. I walked through the wifi team and got him connected. The wifi team member said he is going to issue a forced update. Customer will let us know if the issue persists. I tested the oven on pre heat and it got to 350. I could not replicate the issues shown however it leads me to believe there is a wifi issue present. Noparts installed. Call complete.

Arrived onsite to replace ordered parts. I replaced the lower rack and I also replaced the upper rack to match the Grey color on the unit. Unit is now operating as designed and racks are operating as designed. No water leaks present at time of service. Call complete. Installed W11169039 UPPER RACK AND W10781857 LOWER RACK.

"Arrived on site for washer flashing 3-1 error code . Found 2 connection on control were out and cover was dropped down . Put connection back on control ,secured cover . Cleared error code and ran diagnostics test wash . All checked normal. No water leaks detected at time of service . Job complete . No parts installed"

Arrived on site for for gas smell from dryer . Used leak meter and found gas leak at back of dryer on adapter . Found pipe thread used on dryer and adapter . Used tape on connection . Tested and found no longer leaking gas . Job complete

Arrived on site for chattering noise for diffuser area. Ran air flow test and diffuser is clicking when opening or closing . Replaced diffuser W11236851. All checking normal. No water leaks detected at time of service . Job complete

"Arrived on site for washer drain pump running . Did 5second reset with start button . Pump turned off . Ran diagnostics got 3-1 code . Ran calibration and test wash All checked normal. Pressure hose looks in good shape . Washer is going back into flood mode. Ordering control . Call to set return . No parts installed , no water leaks detected at time of service . ; ordrng 1 W11608056 (Control)"

Arrived on site for ice machine not making ice . Ran diagnostics all checked normal. Did find evap coils thickly covered in lint . Cleaned coils . Ran normal ice making cycle .Recommend running a clean cycle and replacing filter due to indicator lights are on . No water leaks detected at time of service. Job complete

Arrived on site for low ice production and poor ice quality . Ran diagnostic and found poor fill. Replaced valve W10897719. Reran diagnostics all checked normal. No water leaks detected at time of service . Job completed

"WOS72EC0HS20 Arrived to inspect self-starting. Discussion with the customer revealed the issue would occur when the machine was connected to wifi. Entering service test mode, I found seven instances of F6E0. Prior to exiting the service mode, the machine entered some other type of service information page (customer facing in appearance) and then self-reset. I removed and replaced the UI and completed initial setup. The machine operated as designed and the customer will contact us if there are further issues after re-connecting to wifi."

"WFW5605MC1 Arrived to inspect failure to spin out completely. The customer advised that for about the last month, the machine would fail to completely spin the garments and they would find most loads still extremely wet, requiring the use of the drain and spin function. Testing the machine, I did see some difficulty in getting it into full speed spin and elected to replace the control. After control replacement, the issue became evident when the machine would reach full speed due to noise from the bearings. The verbal bearing noise was significantly louder than expected and during the testing, a squeal that varied in intensity and amplitude occurred. Office to order drum assembly. Please allow two hours for return service and if not tech GC returning, a second tech will be required. No leaks observed during service. ; ordrng 1 W11460604 (Tub Assy) and 1 2Hours (2 Hours) and 1 2ndTech (2nd Tech, Unless GC Returns)"

"KRFC704FPS06 Arrived to install previously diagnosed and ordered parts. Prior to beginning with the part installation, the mid-chamber RC was 20 and the FC was 2. I further noted the compressor was running and at high speed. Before installation of parts and disturbing the machine within the installation, additional measurements were taken. I found the left (air discharge side) back wall of the cabinetry surrounding the machine at 107F, measured via thermography. The right wall was 77. The front left roller was 106 and surrounding parts of the machine chassis were within five degrees, or less. After removal of the lower front kickplate, I was able to accurately measure the compressor at 137 with a discharge temperature at a staggering 161. The condenser discharge side was extremely high, at 109. Immediately after pulling the machine forward, I found the back wall (gypsum) and surrounding wood cabinetry agreed with the prior readings from the front of the machine. Within five minutes of machine removal from the installation and allowing full airflow through the system, the high side discharge air port declined to 95 and the rest of the system stabilized to acceptable temperatures. Testing the thermistors via resistance at the control, I found the RC at 7.49 ohms and FC at 16.46. This agreed with the FC readings, but not the RC. Further inspection of the thermistor revealed via thermography that it was within less than one degree of the existence measured. I noted the back wall of the FC, viewed between the evaporator cover and water valve cover, at 48F, which is far too high for the interior of the RC and the cause of the over-cooling. I suspect this uniform, excessive back RC wall heat as the cause of the over-cooling, due to air mixing, as the thermistor resides within the front of the evaporator cover and was at the resistance measured temperature. I further suspect the extreme heat that was not able to be ejected via the circulation system was causing the back wall temperature due to heat soak. I installed the air dividers and ensured they were blocking airflow at the back of the machine. I installed the replacement door gasket and tested. No leaks observed during service."

Arrived on site for unit Not making ice. Tested icemaker and found icemaker Not responsive. Unit will not cycle at all. Replaced icemaker and tested. Unit is now functioning properly. Job complete. Used W11700250.

River on site to replace suspension diagnosed on previous trip. Replaced suspension found gear case showing signs of failure. And belt disintegrating. Will need to order wash plate and belt and return. Office to reschedule. USED W11130362; ordrng 1 W11550891 (Agitator) and 1 W11239857 (Belt) and 1 W11686050 (Motor)

Arrived on site to replace faulty hinges. Replace both right and left hinge assembly. Tested and unit is now functioning properly. Job complete. Used w11712996 and w11712995

"Arrived on site for unit. Tripping breaker. Due to ongoing issues. Replaced bake and broil element as well as main control board. Inspected wiring harness, and found no issues. Disconnected ground wire and preheated Oven to 500? . Reconnected ground wire and he did unit again and ask customer to leave on for 30 minutes. Customer will then try unit under normal operation. If symptoms persist, recommend replacing breaker with a different brand breaker with a higher tolerance for example, GE breaker. If symptoms continue recommend reaching out to whirlpool customer service."

Arrived on site for refrigerator not cooling in both section. Found unit currently working. Temps are -1 and 34f. Bucket half full of ice. Customer says she adjust control temps and unit started working again. Ran test and all components pass. Damper was loud. Ordering new damper and control. Reset for fri am. ; ordrng 1 W11524469 (Control) and 1 Damper (WPW10594330)

Arrived on site for washer not moving. Replaced lower wire harness. Replaced main control. Recalibrated and ran Diagnostics. All components working properly. No leaks. Call complete.

Arrived on site for microwave arching for inspector. Video shows spark on back right corner near the 2nd level tray. Removed tray and tested. Unit is heating and working as designed. Advised customer on use of second level tray and on cleaning it. Ordering touch up paint for marks. Advised will not be exact match. Reset for fri. Am. Do not make first appointment. Has to drop off student. ; ordrng 1 72113 (Paint)

"Arrived on site for door making noise. Replace both door pads but still making noise, added grease to hinge point where door attaches. Noise gone. Verified operation. Call complete."

"Arrived on site to inspect dishwasher door falling open. Upon further inspection, I opened the unit door to about a 45 degree angle and let go of the door and it fell open to 90 degrees. I pulled the unit out and found the right door hinge spring had come disengaged. I removed and replaced the hinge assembly and retested and unit is operating as designed with no error codes. No water leaks observed during service, job completed. W11712996"

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the display blank. I checked the breaker (GFCI) and it was tripped. Cycled power and placed unit in diagnostics showing error code F6E4- main control failure. I cleared the codes and tested the unit and it heated properly. Due to the error code and following the tech sheet, I removed and replaced the main control and retested the unit. Unit is operating as designed. I assisted the customer in connecting the unit to WiFi via the Whirlpool app they downloaded on their phone. Job completed. W11649350"

"KUID308HPS01 Arried on site for a icemaker with water issues per client . Upon arrival found a few issues thermistor wasn't ready correct temperature. The circulating pump didn't work water over filling. Replaced part#s 1901A,wpw10511923,w11542867,w11542868 tested product works as it's designed no water leaks visible from watersupply. Had to come into town to write notes no service at clients home."

Arrived on site to testing unit for fan not working. Test unit and found loose connection at switch. Secured all connections to switch test unit and unit test good job complete NO PARTS USED

UNIT 8113 arrived on site to inspect unit for broken door piece. Upon closer inspection found door switch broken. Ordering door switch. Rescheduled for 10/16 NO PARTS USED ; ordrng 1 WP3406107 (Door switch)

Arrived on site to replace hinges. Found 1 hinge damaged. Will order hinge and reschedule for 10/16. Will need 2 hour job ; ordrng 1 W10874474 (Hinge) and 1 2hourjob (2 hour job)

"WTW6157PW0 Arrived on site for a washer not agitating. Upon arrival did not find any error codes. Further inspection found the teeth on the stator was damaged no signs of oil spills. Inspected gearcase no damage replaced part#s w11260238,w11195971,w10754448, and w10734521 . Calibrated and tested product works as it's designed no water leaks visible from watersupply."

Arrived on site to test unit for flames to yellow and pots and pans turning black from sud. Found customer is on propane and unit still on Natural gas. Unit was never converted to LP. Converted unit to LP test unit and unit test good job Complete.

"WTW5000DW3 Arrived on site to install stall parts from previous tech. Installed part#s w10913953,w11130362,w11454734,and w10721967 belt wasn't needed . Also nosies was coming from tub holes had a lot of stuck coins. Cleaned out coins calibrated and tested product works as it's designed no water leaks visible from watersupply."

"Arrived on site to inspect wall oven vent trim issues. Upon further inspection, I spoke to the builder who advised that the vent trim is badly dented/damaged and needs to be replaced. I advised the parts would have to be ordered as they were not available for todays service. I inspected the unit and found the wall oven sitting on the floor in the kitchen in front of the cabinets where it will be housed (photo). Builder advised they have to finish the countertops before installing it. It appears that when the unit was installed, the weight of the oven was placed on the vent which caused it to get bent/damaged. I am ordering the vent, trim, and four (4) screws and office to schedule return service due to the availability of the parts. Unit left in its place where I found it. Builder left prior to finishing the call and was unable to sign for receipt-vacant/new build home. No parts installed. ; ordrng 1 W11467336 (Vent) and 1 W11714646 (Vent trim) and 4 WPY706189 (Screw)s"

"Arrived on site , replaced right rear switch supplied bye customer . Element is still not heating will need right rear element. Set return 10/16 . ; ordrng 1 W11517959 (Right rear) and 1 W10857622 (R rear switch)"

"Arrived on site for washer starting by itself . Ran diagnostics got 2-1,5-1,5-2. Found start button not responding . Replaced control W11637583. Re ran diagnostics all checked normal no water leaks detected at time of service . Job complete"

Arrived onsite for dryer stopping mid cycle. Upon arrival customer stated it was just ending the cycle quickly from normal 1:27 jumping to 27 minutes. I used a damp towel and found the towel not crossing the moisture sensor bars. I leveled the unit to where it sits lower in the front and tested again. The clothes are now crossing the bar and the time stays consistent. I tested the moisture sensor in diagnostics and it is functioning properly. Call complete. No parts installed.

Arrived on site to resolve led driver. Removed cover and found loose connection for the lights. Secured connections and light are very dimmed. Relaxed led driver test unit and unit test good job complete w11282989

Arrived on site to replace float switch and control board and sump and motor. Replaced all 3 parts test unit and unit test good job complete. No leaks present at this time. W11629911. W11416362. W11545764

"Arrived on site to replace fuse diagnosed on previous trip. Replaced fuse, diode, capacitor. Unit illuminated control with error for relay. Replaced control, error went away. Tested unit, unit is running as intended. Job complete. USED WPW10574736 W11256462 W11552018 W11707984"

Arrived on site to diagnose washer that was not starting. Tested unit and found lid locks and unlocks but never makes it to sensing. Checked for error codes and found one for basket reengagement failure. Checked under unit and found shift actuator had a broken wire on it. Removed and replaced shifter. Tested unit and verified it's starting the cycle normally. Repair completed. Parts used - W11481722.

"KSEG700ESS6 Arrived on site for blower not running. Upon arrival, found 0 V going to the blower motor. Proceeded to replace W11082269 control and now blower motor is running. The new board that was replaced on 9/16/24 was defective. Tested all components and now unit is functioning as designed."

"Arrived on site to inspect unit for error f7e2. Upon closer inspection found pump and motor failed. Replaced pump and motor, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11460946"

"WRF535SWHZ12 Arrived on site for unit FC door dent. Upon arrival, confirmed dent (picture attached). Proceeded to replace W11435329 door. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"NTW4516FW4 Arrived on site for unit displaying F0E9 and F3E3. Upon arrival, found serial number and unit number incorrect on the ticket. Updated serial number and unit number. Superintendent showed me email response from Trade Care and found they used same serial number on previous visit that was already completed to this unit. The issue with this particularly unit is that the unit will not drain and stop mid cycle. Entered diagnostics and displayed error codes F0E5 off balance. Cleared code. Suspension is good. Entered diagnostics and found no issues. Advised superintendent to tell tenant to watch for improper loading. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"MED4500MW0 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace WP3406107 door switch. Tested unit and now unit is functioning as designed."

"WTW4950HW3 Arrived on site for knob issue. Upon arrival, customer stated no issues with the washer, she just wants a preventative maintenance. Entered diagnostics and passed with no issues. Suspension is good. No error codes stored. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site for freezing in fresh food section. Ran diagnostics thermistors all passed found cold air seeping under diffuser,ordering a new diffuser and sealer. ; ordrng 1 212643 (Sealer) and 1 W11645127 (Diffuser) and 1 W11558182 (Control)"

"Arrived on site for no light in freezer and no ice. Found frozen switch defrosted switch light working,diagnosed a defective icemaker,removed icemaker installed updated icemaker kit,powered unit on icemaker ran through a cycle and filled with water. Used w10882923"

Arrived on site to test unit for unit not igniting correctly some times. Test unit and found bottom drawer was full with cooking sheets touching the igniter at the bottom not allowing the igniter to ignite correctly. Removed cooking sheets test unit and unit igniting on the first try. Pre heated oven and then turned it off. Turned the oven back on and oven ignited on the first time again job complete. No parts used

Arrived on site to replace previously diagnosed parts. Used bubble solution multiple times on any and all possible leak points with no signs of any leaks. Customer stated fire department was out for a gas leak from water heater and stated the range is putting out 5% of gas thats not being burnt while in use. Advised customer there is no way to tell how much residual gas is being released. Customer has been using unit for 6 months with no issues and was just wanting a follow up per fire department recommendations. Advised customer unit will release residual gas but is normal part of operation and unit is working as designed. No parts replaced at this time. Job complete.

Arrived on site to test unit for cracked cooktop. Found cooktop is cracked on and around LF burner. Needing cooktop and autho for repair. Office to reschedule. ; ordrng 1 W11175876 (Cooktop)

Arrived on site and replaced lower wheels(WP8268645) and upper wheels(W10888592). Unit now working as designed. Job complete.

"Arrived on site to install new door seal for dryer. Used adhesive and centered gasket. Verified good fitment. Call completed. Parts used - W10906693, WP279368"

"WED5620HW2 Arrived to inspect no heat. I found the thermal cutoff had failed and I removed and replaced. Testing of the machine revealed the venting was significantly restricted, causing extended times for the unit to cool when in the cooling part of the cycle. I advised the property management that the venting should be checked. Operational test ok."

"Arrived on site for dishwasher leaking. Removed from counter, removed all components. Replaced tub. Reassembled. Verified operation. No leaks. Call complete. Data tag lost adhesive on switch."

F4e3 f1 e7 WDT730HAMZ0 Arrived on site for dishwasher with circulating issues per client. Upon arrival found error codes F4E3 AND F1E7 . Part#w11613480 was not in storage I didn't see it anywhere. Will need part#w10518394 to fix issue as well as part# w11613480 no water leaks visible from watersupply. ; ordrng 1 W10518394 (Heater)

"WED5100HC2 Arrived on site for unit baffle has separated. Upon arrival, proceeded to replace W10853898 screw (4), W10853898 screw (2), WPW10113136 baffle (3) and W10853898 screw (3). Tested unit and now unit is functioning as designed."

"Arrived on site for washer not starting, no water coming out. Found f8e1. Slow fill. Found cold water valve was turn off at the wall.. secured connections. Verified operation. Unit is now working as designed. Call complete. No leaks."

"MVW5435PW1 Arrived on site for a washer not washing correctly per client . Upon arrival, I found the washer working as it's designed no error codes instructed client how to use washer no parts installed."

"Arrived on site for unit. Tripping breaker. Due to ongoing issues. Replaced bake and broil element as well as main control board. Inspected wiring harness, and found no issues. Disconnected ground wire and preheated Oven to 500? . Reconnected ground wire and he did unit again and ask customer to leave on for 30 minutes. Customer will then try unit under normal operation. If symptoms persist, recommend replacing breaker with a different brand breaker with a higher tolerance for example, GE breaker. If symptoms continue recommend reaching out to whirlpool customer service."

"Arrived on site for unit. Tripping breaker. Due to ongoing issues. Replaced bake and broil element as well as main control board. Inspected wiring harness, and found no issues. Disconnected ground wire and preheated Oven to 400? unit heated with no issue. Reconnected ground wire and he did unit again and ask customer to leave on for 30 minutes. Customer will then try unit under normal operation. If symptoms persist, recommend replacing breaker with a different brand breaker with a higher tolerance for example, GE breaker. If symptoms continue recommend reaching out to whirlpool customer service."

Arrived on site for unit. Still needing repair. Spoke to previous technician and confirmed original failure. Replaced filter housing. Tested unit by dispensing approximately 1 gallon of water through dispenser and found no leaks at this time. Left unit in a normal operating state hooked up to water supply and powered on(took pics). Customer will monitor. Unit is functioning properly. Job completed. Used w11162042

"Arrived onsite for unit making noise and cycle disruption. On arrival unit was unplugged. Powered unit and drain pump kicked on. Ran diagnostics and throughout, the pump would run. Stored error for pressure system fault. Failure making pump run when not needed. Replaced control and tested. Unit is now functioning properly. Job complete."

"Arrived on site for unit not starting a cycle. Tested unit and monitored customer use. Found incorrect door closing procedure. Notified customer that on this model, a firm close from center is needed to actuate the door switches and began a cooking cycle. Customer did as instructed and unit is functioning as designed. All components are functioning and heating. Customer also made note that when cooking items with high moisture content, the touchpad will be temporary disabled. Notified customer to have a dry microfiber cloth on hand to wipe down screen in this event to resume normal functionality. Also recommended a steam cover to reduce this error. Unit is functioning as designed . Job complete."

Arrived on site to inspect unit for leaking mid cycle. Upon closer inspection customer stated unit only leaked when using clean washer cycle and has received error SD before. Ran diagnostic cycle found no signs of leak. Filled unit with water to door and called for drain. Unit ran no issue. Filled water to door a second time to force drain even more water. Unable to replicate issue. Informed customer to stay away from pods due to the excessive suds error we were receiving and no signs of any other cause to the leak. No leaks present at this time. Maintenance was on site and can confirm tests and no signs of leak. Job complete. NO PARTS USED

"Arrived on site to inspect unit for error code f9e1. Upon closer inspection found wires pulled from drain plug. Replaced harness, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11590868"

"Arrived on site to inspect unit for not draining. Upon closer inspection found error code f8e1 for long fill. Ran diagnostic cycle, unit ran with no issue. Asked customer what issue is she stated unit leaves clothes wet. Found spin cycle turned off showed customer spin option on washer and to confirm spin is on before starting cycle. No leaks present at this time. Job complete. NO PARTS USED."

"Arrived on site to inspect unit for shaking excessively. When trying to remove wash plate was unable to make it budge. Used belt to pry from underneath, used solvent to help loosen wash plate. Was unsuccessful. Will need to order wash plate and return. Rescheduled for 10/16; ordrng 1 W11550891 (Washplate)"

"Arrived on to test unit for not cooling, tested unit found compressor struggling to start, installed a test start device but compressor pulling 9 amps and shuts down, will need to replace compressor to fix issue, ordering compressor, dye drier, access valve, R600 and Nitrogen office to reschedule ; ordrng 1 W11686820 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye drier) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"

"Arrived on site to test unit for not cooling properly, customer stated that water is also not dispensing, tested unit it found evaporator fan ceased causing cold air to layer around reservoir and freeze it, replaced evaporator fan and thawed out reservoir, tested unit unit is now running as designed, no leaks detected job complete installed WP2315549"

"Arrived on site to test unit for noise and excessive shaking, tested unit found suspension extremely bouncy, replaced suspension and tested, unit is now running as designed, no leaks detected job complete installed W10780045"

"Arrived on site to test unit for tripping breaker, tested unit multiple time and could not get the breaker to trip, while explaining to the customer that the unit needs to be on a designated breaker, the unit tripped and oven as well, attempted to replace control but it was damaged in the box, customer will get the breaker replaced, if issues persists then he will call back , at this time job complete no parts installed"

"Arrived on site to unit for not washing dishes, tested unit found wash motor not engaging, replaced sump assembly and tested, unit is now running as designed, no leaks detected job complete installed W11613579"

"Arrived on site for continued issues of back panel in refrigerator being frozen over causing temperature loss. Upon arrival. Disassembled unit and removed remaining ice with steamer. During disassembly found many components behind evaporator cover broken and out of position, and some parts not repaired correctly from previous repair company. Will need complete rebuild of Refrigerator evaporator parts. Also found Leds are dim in refrigerator section. Crisper bins are broken and being held together with tape, ice maker not operating, freezer top drawer not sliding in and out correctly due to failure . Ice maker not operating, drawer bracket is broken and not allowing draws to slide in and out correctly. Front left wheel is broken and not allowing unit to be moved. Need to order all parts and return with all previously ordered parts. Will need 2 ment to till unit to replace left front roller cab. tWill use all parts. office to reschedule ; ordrng 1 W11683244 (LED kit) and 1 WPW10515763 (Left roller cab) and 1 W11190819 (Thermistor cover) and 1 WPW10469927 (Evaporator housing) and 1 WPW10389152 (Fan support) and 1 Damperretainer and 1 W11230117 (Damper support) and 1 UpperFCbin and 1 W10913631 (Door bin) and 1 WPW10489978 (Pantry support) and 2 W10850377 (Crisper pan)s and 1 W10886939 (Ice maker) and 1 2man (2 man)"

Arrived on site to test unit for leaking and drain pump constantly engaging. Found external drain hose has two pin holes causing leak and control is thinking tub is full and engaging drain pump. Recommend control and drain hose replacement. Office to reschedule. No parts replaced at this time. ; ordrng 1 W11607637 (Control) and 1 W11244231 (Outer drain hose)

"Arrived on site for continued issues with ice dispensing. Upon arrival,test unit and can hear motor energizes but not dispensing. Inspected unit and found clumped ice in container. Also found clumped ice in ice door. Cleared all ice. Inspected and test ice door and is good. Adjusted freezer temperature to recommended. Added new ice to container and dispensing correctly. Customer will monitor. If issue persists,may need to replace ice door assembly. Job complete"

Arrived on site for washer having a whole in it. Found a hole in agitator which will tear clothes. Replaced agitator. Recalibrated and verified operation. Call complete. W11550891

"Arrived on site to install right side door gasket in RC. Replaced gasket and verified a good fit. Unit should be working as designed. I did notice some condensation on the vertical mullion, and enabled the heater to remove that. Call completed. Parts used - W10917313."

"WFE515S0JS4 Arrived to inspect broken cooktop. I found a semi-centrally located fracture pattern, over the left front burner. The pattern radiated outward, but not from a single point. The ceramic, when wiped had an odd feel of movement to it and the was not a discernible central impact point.Technician Derek, file# 7740086953. I advised of my findings and provided images. The cooktop assembly, W11178791, was authorized and office to order and contact the customer to arrange return service. I advised the customer to discontinue use until the product is fully repaired. ; ordrng 1 W11178791 (Cooktop, BK)"

"Arrived on site to diagnose dishwasher not washing dishes. Tested unit and found unit would fill, but wash motor never engages. Found error code for wash motor as well. Replaced sump and motor assembly to resolve. Tested unit and confirmed proper operation and good pressure. No water leaks found. Parts used - W11613480."

"On arrival verified complaint of not making ice, Temp check shows FC is 2 degrees and RC is 38. On inspection found ice maker level arm is incorrectly positioned preventing ice harvest. Replaced ice maker, confirmed no ice in fill tube or valve weeping. Did hear evap fan is a bit loud. Per previous diag replacing evap fan. Checked thermistor in ice water with temp probe in the water to confirm temp. At 42 degrees it is showing 6.6kohms thermistor is good. Installed sound dampening material to reduce noise from evap fan rattling the evap cover. Unit is now functioning correctly. Job complete installed 2x w11113654 dampening pad, w11700250 ice maker, and wp2315549 fan motor, ; ordrng 2 W11113654 (SS replenishment)s"

"WVU37UC0FS1 Arrived to inspect noise. The sound on medium and high settings was reminiscent of a hive of bees and was steady throughout the use of the higher speed settings. Inspection revealed the installer had deformed the metal top of the vent assembly, where the damper is fitted. The installer had erroneously added sealing tape to the area and as air would leak through this area, it would vibrate the excess tape like an instrument reed, creating the tone.I was able to reform the metal in the affected area and then apply tape as a barrier in the area, as well. The issue was fully resolved and the blower operated at the normal sound pressures, as expected."

Arrived on site to install previously diagnosed and ordered part per previous tech. Upon installation I realized that the part is not correct. I will need to order the motor and pump assembly W11613479. I am scheduling for 10/15; ordrng 1 W11613479 (Pump and motor assembly)

Arrived on site for washer not working. Previous tech ordered board and harness. Replaced harness and main control. Stator checks good. Recalibrated. Ran diagnostics check after. All components working as designed. Call complete. Called Techline to document. 7740088089. Customer is using sensitive soap.

"Arrived on site to inspect refrigerator making noise and not cooling properly. Upon further inspection, I found that water from the ice maker fill chute had over spilled and made its way onto the evaporator fan. The fan blades were coming in contact with the ice and causing that noise. I installed a piece of tubing to make sure the water would be directed into the ice maker without spilling. I tested the ice maker and it is operating as designed and no longer leaking. No leaks observed at the end of service. Job completed"

Arrived on site for continued issues with F2-E1. Upon arrival contacted tech line. Spoke with Curt. Explained to tech continued issues and parts that have benefit replaced. Call is being sent in for review with engineering . SR# 7739457738 job complete

Arrived on site for not heating. Upon arrival test polarity supply and is correct. Ran vent test and test results as poor. Found vent hose is crushed. Disassembled rear panel to inspect heating circuit. Found high limit cut off at element is OL. Replaced hi limit thermostat 279816. Also found L1 at terminal block is half way in threaded and secured. However neutral is also unthreaded and cannot be secure. The neutral wire from supply cord is corroded and becoming brittle. Need to replace terminal block. Ordering terminal block. Customer to provide new flexible vent hose and 3 prong cord. Office to reschedule ; ordrng 1 WP3397659 (Terminal block)

"Arrived on site for dishwasher not pushing water around. Found errors f9e1, f7e1. Found wash pump was bad. Replaced pump and motor assembly. Verified operation. Call complete. W11416362"

"Arrived on site to install previously ordered parts. Upon arrival. Did not find an issue with harness. Am getting drain pump to operate continuously as previously stated. Ran diagnostics and get error codes F1-E1 main control fault, F3-E1 pressure system fault. Replaced controlW11608056. Test unit by running a normal wash cycle. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site for light module not illuminating. On inspection found upper lamp. Module assembly would not function. Lower freezer LED lights are working properly. Need to order upper lamp assembly. Took picture of module. Office to reschedule. ; ordrng 1 W11470191 (Lamp assembly module)

"Arrived on site for for high speed not operating correctly. Upon arrival, test unit and at times speed sputters but then revs back up. Also found at times stops completely. Got 120v continuously. Rewired unit at junction box. Test unit and is now operating correctly. No parts needed. Job complete"

MED4500MW0 Arrived on site for a dryer making loud sounds. Upon arrival found dryer sounded the way it's designed but it was empty. Further inspection after removing front cover there was debri stuck around the drum causing the loud sounds when clothing was inside. No parts installed product works as it's designed.

Arrived onsite for dishwasher with F6E1 error code. Upon arrival I put the unit into diagnostics and noticed the panel to not have lights. The display worked which showed F6E1 however no cycle was wanting to start. I replaced the panel control and the unit is now operating as designed. Polarity on the machine was correct. I saw the customers ro system was hooked up with the dishwasher. I advised the customer to have the ro system hooked to the pea trap so the unit won't backfill and cause excessive drain. No water leaks present at time of service. Call complete. Installed W11460962 PANEL.

"MED4500MW0 Arrived to inspect knob issue. I verified the machine had the old style knob that is to be replaced with the updated timer, per SP W11693378 - Special Project S15110 - SP?W11708423. I replaced the timer and knob per the SO and tested. Operational test good."