Sherri - Austin, TX
Araceli - Leander, TX
Great Service, Would Hire Again!
Yao - Cedar Park, TX
Lou was sent out as a response to a Whirlpool ticket. I understand that AES is a contractor for Whirlpool in my area, and Lou provided excellent customer service. He was timely and personable, answered all of my layman questions and took the time to discuss my options and was thorough in checking out my appliance problem. Would definitely recommend to anyone who is experiencing trouble with appliances and isn't handy themselves.
Technician very knowledgeable
Martha - Leander, TX
Great customer service
John - Georgetown, TX
Jonathon was prompt. He had everything needed for the repair issue. Very impressed with appliance express.
Jo - Marble Falls, TX
Rikki - Waco, TX
Neither trip was good to me. never sent correct part just adjusted door w tool still don’t think it hold all heat inside or shuts properly.
Susan - Round Rock, TX
Most excellent service! Tyler was very courteous and professional. He was able to quickly diagnose and fix our ice maker.
Kathernie - Austin, TX
Not all appliance services work on the particular Maytag Washer model that I have and referred me to Appliance Express. From the first contact, all interactions were pleasant. Especially like the one year guarantee.
Great service!!! Warranty
Anita - Georgetown, TX
Excellent Service from Paul
Andrew - Austin, TX
On Time, Knew what he was doing, Pleasant Man, Dressed nicely
Cecil - Round Rock, TX
This person is a keeper. In my view, he represents your company very well. He was on time. There is absolutely nothing to say that is wrong with Mr. Bare. I especially like the way the appointment and follow through done by your company.
Outstanding customer service
Robert - Georgetown, TX
Your company was prompt and efficient.
Becky - Leander, TX
Very professional, great service, got right to the problem and solving the issue on a new GE washer
Cynthia - Horseshoe Bay, TX
Tiffany - Killeen, TX
My technician did a wonderful job.
Elizabeth - Round Rock, TX
Judi - Lakeway, TX
Paul diagnosed and resolved the problem quickly. Very polite!
James - Round Rock, TX
First Attempt at Repair
Charles - Round Rock, TX
We had a first service call to repair a KitchenAid dishwasher door that kept popping open during the beginning of a cycle, i.e., the latch did not hold. The repair worked initially, but a few days later the door kept opening during the cycle...the light on the door kept flashing and the cycle did not continue. We had to put a device under the door handle, held by a heavy object to keep the door closed so the cycle would complete. The repair did not work and we called to set up another appointment. The rest of the survey could not accurately be completed: - Service quality was initially fine but then it did not actually fix the problem - There was no charge for the service, but the service/repair did not work. How do you rate that? - The rate with respect to convenience is irrelevant because the repair did not fix the issue. Who cares about convenience since we were inconvenienced by having to set up another appointment for another repair call. We did not have to wait too long to get a second appointment, so that was a good thing.
Shaya - Austin, TX
Great work ethic and friendly attitude.
Stephen - Georgetown, TX
Very professional and thorough service done in a timely manner.
Angelia - Georgetown, TX
James was efficient and thorough. He did a great job.
Great, quick service
Abby - Georgetown, TX
Ron - Georgetown, TX
Dave - New Braunfels, TX
The technician brought the part with him that he suspected was the problem based on the description of the problem.
service ice maker
Thomas - Georgetown, TX
Steve was impressive in his analysis of the problems.
Daniel - Georgetown, TX
Very Professional & Excellent Service
Marlene - Georgetown, TX
Quick and easy to make an appointment. Tech was on-time and very professional. Highly recommend!
Moshin - Leander, TX
Great service. James was always on time and very professional. Great company and great employees!
Very friendly and great service!
Troy - New Braunfels, TX
Rhonda - Leander, TX
Lou is truly amazing! Great service! His willingness to share his knowledge and explanation of every detail was refreshing! I truly appreciate how he treated me as a first time customer.. I will recommend him to anyone!
Fast and efficient service!
Eric - Spicewood, TX
Paul quickly found and repaired the issue we where having with our refrigerator. He was very informative during the process as well.
Ann - Granger, TX
Cost not applicable because fridge still in manufacture warranty. Andy was very well mannered, did an excellent job.
Joanne - Canyon Lake, TX
Excellent Service, and Excellent Customer Service.
Price - Bee Cave, TX
Omar - Austin, TX
Lou is friendly & professional. He takes into consideration what could happen next to an appliance and thus, he goes the extra effort to replace certain parts to alleviate future work. Thanks, Lou!
He was very helpful and answered all our questions.
Jesse - New Braunfels, TX
Adrian - Kyle, TX
Very good experience gentleman they did a good job on my dryer
Kimberly - Austin, TX
Great customer service ~ requested this company for warranty repair
Donna - Temple, TX
I highly recommend this company for your appliance repairs!!!
Abdul - Austin, TX
Job was completed quickly and professionally the Tec was very nice and pleasant
Stacie - Leander, TX
Becky - Fischer, TX
Lincoln - Kyle, TX
Very knowledgeable and courteous
Adrian - Round Rock, TX
Paul - Pflugerville, TX
The service people were polite and professional. HOWEVER THE FIX DID NOT CORRECT THE PROBLEM!
Initial call on new refrigerator.
Richard - Austin, TX
New installation. Had a concern about quality of water being dispensed through the front door of the refrigerator. Turned out to be a non problem.
AMAZING Customer Service
Laura - Austin, TX
Scott was amazing, great personality and made sure everything was working before he left. He made sure i was happy with the service and did not have any questions before he left. Would definitely recommend and use again!
Michael - Belton, TX
Kristen - Georgetown, TX
The technician was very nice and courteous. He did the job well and quickly. Showed up when they said he would.
Leo - Georgetown, TX
Great service. Knowledgeable tech.
Great Service - Prompt - Courteous
Olga - Austin, TX
After checking out our appliance & electrical system at home, it was determined that the problem required an electrician to solve.
Excellent service and on time.
K.P. - Austin, TX
Clif Leatherwood of Appliance Express is very knowledgeable and he answered all our questions. He also give a lot of good information.
Kenny - Kingsland, TX
I was very pleased with my service call. Very professional, knowledgeable and helpful
Ahmad - Austin, TX
Tammie - Canyon Lake, TX
On time, friendly, fast. Luckily was a fast repair.
Friendly and Quick
Dan - Austin, TX
Diagnosed the issue immediately. Was personable and quick.
Laura - Austin, TX
Joseph was great. He came out to see if there was any hope to save my Samsung washer. Unfortunately there was no saving the unit, it was too old and the main part was no long manufactured. Although there was not much to do to help me with the current issue, Joseph took the extra time to give me some amazing tips on how to keep my Whirlpool Kitchen appliances working well. I loved the quick tutorial and I feel lucky that Joseph was assigned to my repair. Thanks again.
Charles - Georgetown, TX
Excellent service and knowledgeable service representative.
Delise - Spicewood, TX
Super nice , job done fast
Carol - Leander, TX
Super nice repair man, Job was done promptly
Alvin was great
Paula - Trenton, TX
Alvin was curtious and very professional.
Carl - Bastrop, TX
He was curious and professional, I know who I will call when I need help again
Malathesha - Austin, TX
So professional and efficient service
Katherine - Georgetown, TX
Richard - Leander, TX
Great employee and fast!
Sheryl - Austin, TX
I really liked the ease of scheduling service, and the excellent communication. The service technician showed up on time and was very courteous.
Really Great Results!
Mary - Georgetown, TX
My Maytag washer is not the latest model so I was VERY impressed that Steve, the tech, had the part we needed in the truck that very day!!! No long wait for a part to be shipped in. No having to schedule yet another afternoon where I had to leave work early! Steve is a great person and I was very comfortable having him in my home.
Jan - Lakeway, TX
For a follow-up to our new appliance glitch, the service call was punctual and informative.
Lydia - Hutto, TX
The young man was courteous, well informed, helpful and did a great job!!!
Gary - Austin, TX
Leo was simple great. For any future repairs I will definitely request this tech!
Nancy - Austin, TX
Wes was an excellent technician. He hung in there until my issue was fully resolved.
KitchenAid Refrigerator Electronic Board Repairs
Ken - Austin, TX
Serviceman arrived timely and was courteous. The light buttons on the inside top panel were blinking and not working. He replaced the board in 15 mins and all was well. Bill was more than $300 and charged a flat hourly fee. Works well now. The only downside is the bill. $300 for a 15 min repair? Can’t the manufacturer make a reasonably priced control panel? Appliance Express is a good and reliable service company we have used several times.
Sarah - Austin, TX
Great service. Good attitude.
Diane - Austin, TX
Happy to say the problem has been corrected.
Great and fast service
Isaac - Austin, TX
Luis quickly resolved the leak in my ice machine. He was kind and very helpful wi showing me what happened.
Yi - Leander, TX
Angela - Kyle, TX
The young man gave me some advice, about my appliances.
Michael - New Braunfels, TX
1st rate. Communication and service were outstanding.
John - Austin, TX
Robert and RJ were very professional, knowledgeable and courteous. They took care of the problem with the washer and had to order a part for the dryer. I would use them again.
Gerald - Kempner, TX
We have had 3 service come to fix one problem, the spin cycle leaves the clothes sopping wet. I am sure there are steps they have to go thru, but it a very inconvenient process for us. Each tech goes thru their troubleshooting book and figures that is the problem, but alas, we call to make another appointment for a tech to come and try to fix problem.
Diego did great job
Jerry - New Braunfels, TX
Lydia - Kingsland, TX
Great Service and good knowledge
Rohan - Leander, TX
Lou came in and found the problem right away with my dishwasher he also gave us enough knowledge on what to use and not to use to keep the dishwasher safe.
Bill - Georgetown, TX
Ice maker stopped working January 31, (New door was ordered) refrigerator & freezer both stopped working March 12. It’s now March 29 and neither Appliance Express nor Whirlpool have repaired our refrigerator freezer. Jonathan was only one of the AE techs involved. Whole experience has been a nightmare.
Zack - Austin, TX
Lou did a nice job. I recommend him!
Loren - Round Rock, TX
On time and very quickly done.
"5th - Austin, TX
Great, friendly service
Ernest - Seguin, TX
Robert showed up when he said he would. He and his trainee were very polite and friendly. They explained to me what they did before they left and left some contact information with me in case I have any problems in the future. Great service!
Diane - Austin, TX
Cliff fixed the washer, he was very personable, we felt like he truly wanted to find the solution and with persistence, he did.
Robert - Killeen, TX
Brinda - Elgin, TX
Joseph was very professional, thank you Joseph!!
Mark - Georgetown, TX
I very much appreciated the pre-appointment texts, emails and phone calls to keep me informed. Tyler was fast and very respectful and professional. Great job, folks!
Jason - Georgetown, TX
Tommy was on time, knowledgeable, and very friendly. He worked quickly and got the job done fast.
Professional and knowledgeable
Janet - Austin, TX
More flexibility on service time for working folks
Francis - Austin, TX
Super Customer Service
Suzanne - Austin, TX
Steve was so nice and helpful. He went out of his way to go to Home Depot and get me a new dryer cord to replace the one that melted. Also made sure to contact me on his way here.
Andrea - Austin, TX
Great service. Paul is totally professional.
Jeff - Salado, TX
The service tech was very polite and he set to work immediately. Within minutes he fixed our problem. I would use Appliance Express again and I’ll tell my friends too!
Pamela - Austin, TX
GREAT SERVICE! GOT THE JOB DONE!
Keith - Marble Falls, TX
Daniel - Bastrop, TX
Riverview - Austin, TX
Techs know what they are doing with this new technology on appliances.
Len K - Round Rock, TX
All the service techs were very polite and professional. However, it took four visits from four different techs to get my problem fixed. Despite the inconvenience of making multiple appointments I would definitely use Appliance Express again. I appreciate them keeping in contact with me throughout the process and for keeping their time commitments. My appliance is working great now.
Starlight - Manor, TX
Jackie - Hereford, TX
Douglas - Hereford, TX
Cynthia - Austin, TX
Excellent fast Service
Andy - Lakeway, TX
THE TECH WAS AWESOME!
William - Lexington, TX
THE ONLY ISSUE I HAVE IS THE ACTUAL COMPANY NOT DOING WHAT I WAS TOLD WOULD BE DONE. THE TECH IS VERY ATTENTIVE. THE COMPANY JUST DID NOT SHIP THE PARTS I WAS TOLD.
Ros - Kingsland, TX
CLIF LEATHERWOOD is an excellent service technician who is very knowledgeable and efficient, plus being very friendly and well groomed. All and all, I guess we could not ask for a better repair experience on our Whirlpool washing machine.
Travis - Austin, TX
Perfect experience. . Appliance Service fixed my washer quickly and with excellent communication from start to finish.
Candice - Liberty Hill, TX
Both times Jonathan has visited us he was very prompt. He was especially good at explaining what he was doing and why
Irina - Elgin, TX
Appliance Express did a great job fixing my washer.
Gerald - Spring Branch, TX
Chancy - Leander, TX
Repair of Whirlpool Refrig
Terry - Leander, TX
Paul got here on time and jumped in and diagnosed the problem quickly. Pulled the ice maker out and discovered a small piece of styrophone had clogged the water fill for the ice machine. Remove the styrophone and re installed everything and all worked perfectly!!!!! Very easy going person and he loved my dogs!!!
Homeowner - Kyle, TX
Homeowner - Kyle, TX
Very professional experience overall.
Dependable, great service!
Andrea - Austin, TX
Appliance Express quickly solved the issue with our refrigerator after another company failed to do so.
KtichenAid refrig repair
John - Austin, TX
Luis quickly diagnosed the problem, had the required parts, and was quick and effective in his service. Very satisfied.
Vicki - Lago Vista, TX
When we needed a warranty call and the first assigned vendor failed to get the job done, Appliance Express stepped up, fit us into their busy schedule and got the job done quickly and efficiently. The tech was knowledgeable and friendly. This was really great service and I wouldn't hesitate to call them again.
The way it should be done!
Lamont - Killeen, TX
Al was professional and proficient. Within minutes he found the issue and switched out the required part. Once he was done he took the time to turn on the system and ensure it worked as it was supposed to. Great service!
John - Georgetown, TX
Gary - Austin, TX
Joseph is quite competent & professional. Great communications by Joseph & the entire team at Appliance Express. Kind of weird that I requested Tyler to return to work on same oven, was assigned Scott (via email), and Joseph showed-up at the door (after introductory phone call)....
Excellent Service, On Time and Knowledgeable
Anthony - Austin, TX
I appreciate the inspection and recommendation I received and followed through with the recommendation.
Great service every time!
Elva - Del Valle, TX
Wesley Prater as well as other techs with Appliance Express have provided good, professional advice & service.
Peter - Liberty Hill, TX
TM - Pflugerville, TX
After having another shop diagnose our washer issues as a transmission issue, I contacted Maytag and they decided to warranty the problem. They made arrangements with Appliance Express. I knew I didn’t agree with the diagnosis of the first tech, but was happy to see that the second tech sent for repairs (Steve), was able to make his own diagnosis and repair the issue with parts on the truck. I would definitely call and request Steve again!
Kristi - Round Rock, TX
Tyler was very helpful, informative and fixed our appliances.
Great service, excellent work
Al - Austin, TX
Luis was polite, efficient, and explained the repair and replacement.
Julia - Kyle, TX
Loved our technician!
Good Service By Technician
Beth - Leander, TX
Great service, used for warranty on microwave! Tech was knowledgeable and fixed the issue.
David - Kyle, TX
Great experience and service
Palma - Leander, TX
Debbie - Temple, TX
The guy who came out was fantastic! Took the time to find the issue and fixed the problem - no more squeak in the washing machine!
V - Wimberley, TX
Got it done quick loaned me a screwdriver and had a great conversation
Skyloft - Austin, TX
Very good service and very nice guy
Craig - Temple, TX
Will definitely call them again, if needed.
Deanna - Lago Vista, TX
Technician was professional & friendly. Customer service was great!
Awesome! Very professional
Guillermo - Austin, TX
Great Employees and work
Calvin T - Liberty Hill, TX
I've had great experiences with the work and employees, as well as scheduling
Great Service, Precision Troubleshooting!
Jeremy - Kyle, TX
The repair man was able to quickly diagnose that my dryer has no issues and the issue was with the power outlet not providing enough power to the dryer. Once I fixed the outlet and the power issue the dryer began working perfectly again. Thank you Appliance Express for the great work!
Best Tech Ever!
Chris - Belton, TX
Al is the best!!
Kelley——-Carol Allbritton - Johnson City, TX
Very pleased. Friendly, professional repairman. 👍👏⭐️⭐️⭐️
Lou is top-notch
Danielle - Round Rock, TX
I am sure everyone raves about Lou Soldan, so add me to the list. The man is top-notch. He was very informative, welcomed questions, very courteous and engaging. Lou is now our guy. We hope to be able to request him in the future.
Excellent Service ( It was an ice maker problem; he fixed it fast !
Tom - Austin, TX
The ice maker problem was in the lower bin. behind the French door...Luis diagnosed it quickly and repaired it in a few minutes ! It was a "warranty" repair so there was no charge !
Great service but did not receive a summary of work done.
Myron - Austin, TX
Service representative was great.
Reviewer - Austin, TX
Friendly and knowledgeable. My repair was done under warranty.
Quick and efficient
Dan - Killeen, TX
Laura - Round Rock, TX
Lou is very knowledgeable and experience for this field.
great service, good info.
Camden - Austin, TX
price seems high
Alison - Temple, TX
Wonderful service and very kind!!!!
Very knowledgeable, professional, and friendly
Margie - Austin, TX
The Problem persists
Steve - Austin, TX
Whatever Tyler do to attempt to resolve the issue, there is still an issue
Larry - Rosebud, TX
Steve was very courteous and knew exactly what to do. I am very pleased.
Christie - Austin, TX
Angela - Austin, TX
Fantastic service. Knowledgeable, professional, quick, clean!
Hannah - Dripping Springs, TX
Brandon was here for all of ten minutes. He quickly deduced the problem and replaced the faulty part.
An amazing experience as always
David - Killeen, TX
Arthur has always been overly friendly, courteous and professional. He calls prior to his arrival and gives technical advice and best practices from what he has observed.
Josh - Austin, TX
Kb - Round Rock, TX
Tina - Temple, TX
Great service - professional and personable.
Linda - Elgin, TX
It took 2 visits due to the replacement parts box was incomplete - not Joseph’s fault.
Donald - New Braunfels, TX
Julie - Austin, TX
Paul’s been out twice and both times nothing has been required to be fixed. He was super helpful in showing me how to run a diagnostic cycle to understand what’s wrong with the dishwasher, interpret the failure codes, and reset them. Would highly recommend and will utilize when we actually have a repair required.
Very professional and outstanding service !
Belinda - Georgetown, TX
I was extremely pleased with the efficiency of setting up an appointment and getting my washing machine fixed.
Very knowlegable and quickly fixed our Appliance.
Betty - Pflugerville, TX
My husband had a detailed conversation with Tyler and was very impressed with all his excellent service provided. We will definitely use your service for any future issues.
Meryl - Austin, TX
Betty - Georgetown, TX
We were told that we had an initial cost of 109 and any repair would be absorbed into that yet when tech found no issues we paid over 150 total for calibration of oven... and nothing was wrong. Not the techs fault. He was a nice guy!
Karen - Dripping Springs, TX
Not a good experience at all. Brandon came out he was early as his previous client canceled. That was fine however he kept calling to see if I was home yet. I had 11 to 2 slot he called me at 9:20 to come early. He easily explain what was wrong with the oven. Of course the microwave light worked when he was here as a sometimes, is when you call someone for repair. Regarding the washing machine, I told him what was wrong you told me it was probably the timing chain instead of looking at anything he pulled up the part and told me it would be over $400 to fix it. I wrongly assumed something might be looked at instead of just a price quote to fix what was never even checked. In regards to the following comment on price of service it was under warranty so that doesn’t count. Please know that Erica was fantastic and the customer service and arranging the appointments process. I wish there were other options
Dale - Austin, TX
Great Service, AWESOME SERVICEMAN
Loretta - Cedar Park, TX
GREAT SERVICE REPRESENTATIVE OF YOUR COMPANY. VERY GOOD ASSET TO YOUR COMPANY!!!!
Kevin - Georgetown, TX
Clif called ahead and arrived on time. He was efficient and pleasant to work with.
Brian - Buda, TX
Harrison - Austin, TX
Cliff diagnosed my microwave’s problem quickly, explained the problem’s cause completely and repaired the issue expeditiously. He was friendly, polite and thorough no couldn’t ask for a better appliance repair interaction.
Shan - Lakeway, TX
Lots of talk, no action
Rosa - San Marcos, TX
Leo explained that in order to replace the part, the Appliance Manager, in the JennAir cooktop, he would need to remove the insulation tape to lift the cooktop out of its hole. However, he would not be able to replace the tape since that was not part of his job. He told me that I would need to buy insulation tape and do the job of putting it back on myself. I objected that the warranty on the cooktop should cover that too, i.e., the warranty should cover everything involved in fixing the cooktop, including insulating it after the job was finished, if required. Then Leo told me that even if he replaced the Appliance Manager, the F1E1 code still may be thrown in the future due to any number of reasons such as power line fluctuations, faulty breakers, etc, in addition to the possibility that the replacement of the part may introduce problems. Leo advised us to notice if any digital devices are blinking the next time the cooktop throws an F1E1 code since that would pinpoint the problem to power fluctuations. However, if that does turn out to be the cause of the problem, then Leo did not make clear what could be done at that point. Leo took no repair action because that is what I decided to do given his explanations. However, I dislike when an expert say to me after warning me of various negative scenarios, "It's your call." That does not inspire confidence from a customer's perspective. No, I much prefer a technician who decisively grapples with a problem and fixes it without needing me to decide for him or her, especially since I am not an expert. However, Leo seemed very conscientious and was friendly and personable. I'm sure he would have done a good job had I decided to let him do it. But, on his advice, I'm going to gather more data on future occurrences of this absurd problem that is a potentially danger inconvenience since it has me having to muck about with the breaker box at the age of 98.
No repair was necessary, but the repairman explained the reasons for my issues.
Judith - Lakeway, TX
He was on time, had the parts he needed, and the expertise to do the job.
very goodl service ver valuble infomatoon
Leo - Round Rock, TX
Michael - New Braunfels, TX
Good, professional service
Esther - Pflugerville, TX
Steve notified me when he was on the way, was very knowledgeable and fixed my fridge!
He has my business for life
Eddie Schmidt - Pflugerville, TX
Steve was so great that he has my business for life.
David - Cedar Park, TX
Lou did a great job as always. I was not able to talk to him before he left. When we added fabric softener to the tray we added exactly what we were advised to add. We were not doing a load of laundry at the time. We went into the room later and the tray had drained into the inside of the tub. Pretty sure the tray is not supposed to drain until the tray is flushed with water. Lou has tried to fix this issue several times. Not sure that the issue is fixed but we will try a load with softener to see. We don't always use softener.
Service was Great, Scott was very efficient and informative.
Angie - Austin, TX
Helpful tips on loading washer appreciate d!
Bridget - Agrigento, Province of Agrigento
He was awesome and very helpful!
Patricia - Wimberley, TX
Friendly professional service, and I really appreciated the confirmation calls/texts so I could plan my time properly.
Great service, but pricey
Terry - Burnet, TX
Jack - Georgetown, TX
The 2nd repair person found the problem the first one did not
Martin - Georgetown, TX
Ist repair person though it was a mis-aligned filter, and the same problem manifested itself again (which was no water flow from the dispenser) 2nd repair person stated it was a bad filter housing connector. So both repairs cost a total of nearly $600.00
Bobby - Leander, TX
Called ahead of time and arrived on time. Friendly and knowledgeable trchnician. I would highly reccomend Appliance Express
Henry - Kyle, TX
Appliance Express Takes care of Business
David - Copperas Cove, TX
Booked my appointment, they showed up next day and took care of the issue. No problems at all. great people.
Clie - Austin, TX
Very professional and prepared. Great attention to detail. Properly cared for my marble kitchen countertops while working on my stove.
Scarlett - Austin, TX
Good service, all appear knowledgable
Patsy - Georgetown, TX
All the service representatives were very professional. Just disappointed they could not find & fix the problem with the icemaker.
Professional and friendly
Faye - Spicewood, TX
Amy - Manor, TX
We are very happy with the service we received from Appliance Express. Everyone that we dealt with were friendly, communitive, knowledgable and prompt. I felt they went out of their way to make us happy.
WASHER MAYTAG MVWB765FC3 "Arrived on job for complaints of noise. Ran diagnostics and found no noise, but I put a load of clothes in and found the motor made a clanking noise. ; ordrng 1 W10754448 (clutch) and 1 W11195971 (STATOR ) and 1 W11260238 (ROTOR )"
DISHWASHER WHIRLPOOL DU850SWPB3 Arrived on site for a dishwasher not spraying water. Tested the system found that the timer is faulty. Ordering g a timer part number WPW10199587. Scheduled customer for return appointment; ordrng 1 WPW10199587 (timer)
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for no cool. Replaced compressor per prev diagnosed,during installation of a uv drier found cap tube abnormally flexible,diagnosed crack in cap tube slaughter adjusted tube,cap tube broke at liner,attempted to free excess cap tube from liner,unable to extend cap tube,called tech support,ran video chat with rick, 7727668562"
UNKNOWN UNKNOWN NISSAN
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for unit not making ice. Tested unit. Upon investigation, found that the ice maker was not working and the fill tube had a blockage of ice. Removed ice from fill tube and replace ice maker. Tested unit. Unit test good. No issues at this time. Job complete"
OVEN GE PT925SN1SS "Arrived on site to diagnose range that was intermittently showing no probe inserted issue when cooking on power oven. Performed diagnosis and checked probe and socket. When plugging in you can feel the probe is a little loose in the socket and likely gets worse with temp. Ordering 1 WB18T10394 socket and harness for probe. Office to reschedule when parts available, as showing out of stock from vendor. ; ordrng 1 WB18T10394 (harness wire probe)"
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Arrived on site and inspected refrigerator and found icemaker fill tube is not completely installed into funnel and some water has been running into freezer and causing ice buildup on the bottom. Removed all ice and recommended to customer that refrigerator be completely thawed. Corrected water table for icemaker and it is no longer leaking into freezer. Job complete
REFRIGERATOR WHIRLPOOL GS5SHAXNL00 "Arrived on site for no cool. Powered unit on compressor powered on then off,diagnosed a failed starter to the compressor. Installed a new starter powered unit on compressor powered on,frost forming on bottom section of evaporator. ; used 1 8201786 (START DEVICE) from stock"
WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found noise customer is experiencing is torque on agitator due bed linens being washed. Recommended that items not be wrapped around agitator and explained Correct loading procedure to prevent errors. No water leaks from connections at time of service, job complete"
DRYER MAYTAG MEDB835DW0 "Arrived on site to inspect dryer for scratching noise, upon inspection found the rollers screeching during operation, replaced repair kits and rollers. Screeching stopped and normal operation returned. Complete"
WINE COOLER KITCHENAID KUWA244PSS0 Arrived on site and tested operation found unit not cooling. Verified proper voltage to thermostat. But no voltage to compressor. Unit has failed thermostat. Unit will need a new thermostat to repair; ordrng 1 WP4344659 (thermostat)
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is not cycling properly. Found water turned off under sink causing unit not to fill. Turned on water and cleared error codes. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
VENTHOOD UNKNOWN WVW53UC6FS2 "Arrived on site to inspect vent hood lights not working. Upon further inspection, the customer advised that sometimes the lights will turn on right away and sometimes they don’t and after being on for a while, they dim and turn off. When the customer went to turn the lights on, they failed to come on as when she tried again they came on. I found that the right light connection was not fully connected and when I touched it, it came unplugged. I removed the transformer and found the light wiring harness zip ties together too tight. I removed the zip tie and reconnected the lights and tested. The lights are operating as designed. I advised the customer of my findings. Job completed."
WASHER LG WM1814CW Arrived onsite and checked for visible leaks. Found visible signs of water leaking from dispenser assembly. Ran quick cycle and found cold water valve had failed. Unit will need cold water valve and new dispenser assembly to repair. ; ordrng 1 4925ER1015B (DISPENSER ASSEMBLY ) and 1 5220FR2075L (COLD WATER VALVE )
WASHER AMANA NTW4516FW3 "Arrived on site for customer complaint of hot water cycle not working, found faulty valve, I replaced valve, unit tested good."
REFRIGERATOR AMANA ASI2575GRS02 "Arrived on site for food freezing in the fresh food section. I inspected the unit and work area. I tested the thermistor for resistance and found it out of range. I replaced the thermistor the the fc side. Spoke with customer about making sure to leave an air at the back of the fridge, inside, to allow for proper air flow from the damper to the rest of the unit. No water leaks detected. Job complete."
REFRIGERATOR LG LTCS24223D/03 "Arrived on site to diagnose refrigerator that was making a bizarre squeaking noise. On arrival unit was not making any noise at all. Customer showed me a video they had recorded which had a noise that sounded almost like squeaky bed Springs, or a creaking wooden floor. Since I was not able to verify or catch the noise and all is working now, no repair to be made. Advised customer to get additional video and to open doors to see if they can narrow down the noise source and follow up. Otherwise since unit is performing no repair needed. Call complete."
MICROWAVE KITCHENAID KMLS311HSS6 Arrived onsite and used lamps to attempt repair of led lighting issue. But found more lamps are needed. Ordering lamps to repair. PSP item. Office to reschedule. ; ordrng 2 W11048310 (LAMP)s
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for customer complaint of unit not dispensing ice, found coupling not making good contact with ice container, I replaced both parts, unit tested good."
WASHER MAYTAG MVWB865GW1 "Arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics showing error codes F8E1 & F0E3. Failed to dispense warm water. Stopped testing and removed and replaced the inlet valve and calibrated unit. Retested and unit operated as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KFIS29PBMS03 Arrived onsite for unit not making ice. Tested unit. Found that the ice maker was bad and fan ice box has gone bad. Replaced ice maker and ice box fan.
REFRIGERATOR LG LSXS26326S "Arrived onsite for a refrigerator to replace previous diagnosed parts. I installed the new door. After installing the door under the kitchen lighting I could see two dents in the top of the door. I took pics of the dents in SDQP. Need to replace the door again and the name plate. The door does not come with the name plate. Ordering parts research for name plate. Office to RS.; ordrng 1 ADC74646304 (RIGHT DOOR) and 1 PARTSRESEARCH (LG NAMEPLATE)"
WASHER WHIRLPOOL MVWX655DW2 "Arrived to install previously ordered parts, replaced basket, gearcase and drawer and tests properly"
DRYER MAYTAG MED6630HW0 "Arrived on site and inspected dryer and found it is rattling during operation. Per service pointer W11378591A added sound pads between motor mounts and lower dryer panel and seal at fan shroud. Dryer is now quiet while running, job complete"
DISHWASHER BOSCH SHP865WF5N/10 Arrived onsite for a dishwasher to replace previous diagnosed parts. I replaced the drain pump and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
RANGE WHIRLPOOL WFG535S0JV0 Arrived to install previously ordered parts. Replaced burner and tested properly
WASHER MAYTAG A108 Arrived onsite for unit not going through cycles after the tub fills. Customer Says that the timer turns around and doesn’t stop. Tested unit. Found that timer was not working. Ordered part. Office to reschedule when part arrives.; ordrng 1 WP205001 (timer)
RANGE JENN-AIR JED8430BDB18 Arrived on site today goes a cooktop with a burner that will not turn off. Found right front infinite switch shorted out preventing burner from turning off. Switch will need to be replaced to complete repairs. .; ordrng 1 WP74008248 (switch-inf)
OVEN WHIRLPOOL KFGD500ESS04 Arrived on site to inspect oven for not turning off. Upon inspection found the panel was not responding when canceled. Installed panel and tested all functions. No problems found. Complete
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 arrived on site for refrigerator lights not working in top of RC compartment. Performed diagnostic and found FC light out as well. Replaced FC light and all lights came on. All is working as designed. Call complete.
REFRIGERATOR GE GFD28GSLFSS Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to test unit for unit not turning on. Test unit and found bad panel and control. Replaced both parts under 5 year warranty test unit and unit test good job. Complete.
RANGE WHIRLPOOL WFE320M0EW2 "Arrived on site to diagnose range that was not powering on. Performed diagnostic and checked voltages. Checked junction panel and found all wires loose and L2 wire broken off the junction panel. Tried replacing junction and rewired and unit still not powering on, needs wiring harness and control, and also told customer to get a new power cable. Ordering new harness and returning with control. Office to reschedule based on availability and several people coughing in house. ; ordrng 1 W11134601 (harns-wire) and 1 W11134602 (harns-wire) and 1 W11416847 (MAIN HARNESS)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for not dispensing ice. Found ice blockage in chute,removed adjusted bin and motor,tested ice dispenser unit working as designed"
WASHER MAYTAG MVWX655DW2 "Arrived on site for customer complaint of unit going out of balance, found faulty gearcase, I replaced gearcase, unit tested good."
WASHER WHIRLPOOL WFW8500SR00 Arrived on site to diagnose a washing machine that is giving error codes. Tested unit and found even though no soap is in the machine there were suds appearing during diagnostic test. Advised homeowner on findings and best cleaning procedures for washer. No further repairs are needed at this time and all parts and components are functioning properly. No leaks were found at time of service.
WASHER WHIRLPOOL WTW5840BW0 "Arrived to inspect unit with clicking noise, found actuator failed, replaced and tested properly
RANGE WHIRLPOOL WFG525S0HS0 "Arrived on site to replace missing screws, bake electrode, and panel. Also found oven light socket needs replacing, ordering light socket and bulb. Screws received were to short, ordering longer screws, bake electrode was not correct, reordering bake electrode. ; ordrng 1 311255 (light bulb) and 1 CNOTE (PARTS RESEARCH ON SCREWS NEED 1.5 INCH SCREWS) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10454648 (sockt-lite) and 1 WP9758079 (igntr-oven)"
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to install previous diagnosed parts. Replaced the front panel and found that the handle was broken going to order a handle order#W11391973, screw set order #W10907991, screws order#W10826179 and stud order #W11157086. Scheduled appointment for customer ; ordrng 2 W10826179 (screw)s and 1 W10907991 (screw SET) and 2 W11157086 (stud)s and 1 W11391973 (HANDLE STAINLESS )"
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site to test unit for burners not igniting correctly. Found bad module replaced module test unit and unit test good job complete.
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for burning smell from the dryer. I inspected the unit and work area. I tested the dryer and found it not heating, when I went to pull the plug I found the plug was heating up, when I inspected the plug I found it burnt. See so quick pic. I called techline and spoke to Rick (SR# 7727704605), advised them of the situation. Techline said after the checks the issue is with the outlet, and recommends the power cable and outlet get fixed before using the unit again. I replaced the heating element with new. Job complete."
WASHER GE GTWN4250M1WS Arrived onsite and found unit air trap clogged with sediment and soap scum and inaccessible due to small access holes. On inside of tub.
WASHER WHIRLPOOL WFW6620HC0 Arrived on job for complaints of small leak. Found the drawer leaking out front. Will need drawer replaced. ; ordrng 1 W11318755 (DRAWER )
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to test unit for burners not igniting. Found bad burner heads resolved burner heads test unit and all burner working as designed.
REFRIGERATOR WHIRLPOOL ED5RHAXNB00 Arrived on site for water not dispensing . Ice dispensing paddle working . Found tabs holding switch broken . Ordering bracket . No water leaks detected at time of service . Please call to set return .; ordrng 1 WP2180226 (bracket)
DISHWASHER GE GDT695SSJ2SS "Arrived on site to inspect dishwasher no functions. Upon further inspection, I attempted to start the unit and it failed. I checked voltage at the outlet and junction box and got 124V. Removed the control housing and found the control indicator blinking 7x within 3 seconds. Checked the tech sheet and found the CSM was tripped and needed to be reset. Placed the unit in diagnostics and tested the unit to clear the operated as designed. Took unit out of diagnostics and started it in a normal wash and checked the control. Unit is operating as designed and control reset. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for washer making loud noise and burning rubber smell. Tested and inspected unit and found failed gearcase dripping oil and failed belt and cam. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. Left unit unplugged for safety.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10721967 (drive pulley) and 1 W11035751 (gearcase)
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived on site for no ice. Ran diagnostics ice box fan not powering on diagnosed unit will need a new ice box fan ; ordrng 1 W11407678 (ICE BOX)
DISHWASHER WHIRLPOOL WDT710PAHB1 "Arrived on site for a dishwasher to check installation. Check the system and ran diagnostics. Everything camE back working as designed, no error codes, no water leaks at time of service. Job complete."
DISHWASHER WHIRLPOOL MDB8959SBS2
OVEN JENN-AIR JJW3830DP01 Arrived on site to inspect wall oven not connecting to WiFi. No error codes showing in diagnostics. I removed and reapplied the console and programmed the unit. Provided the customer with the new SAID & MAC numbers and whirlpool WiFi connect team number 866-333-4591. Job completed
WASHER LG WM3270CW "Arrived on site and set washer into a diagnostic cycle and ran all functions, customer is experiencing TE error code very intermittently. Spoke with LG tech assist and after running three diagnostic cycles they said the machine is operating normally and the notification/error is due to incoming water either being too hot or too cold. This is a normal notification of the washer it is acting normally and operating as intended, job complete incident # tcc20049505405"
REFRIGERATOR KITCHENAID KFIS29PBMS03 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found freezer temps slightly too high. Advised homeowner may not have cycle properly causing higher than average temperatures. Homeowner is going to perform hard reset on unit by power cycling it. Advised homeowner if issue does not resolve after reset sealed system may need to be serviced.
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to install previous diagnosed parts. I gained access to the fan assembly and replaced it with a new one. I reinstalled the unit and tested the microwave, the fan comes on and the microwave heats. Job complete."
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Arrived on job for complaints of no water. Loose connection at valve. Reconnect and test. Left unit unconnected to water source. No leaks detected at time of service
COOKTOP KITCHENAID KGCU467VSS "Arrived on site to inspect oven for not igniting, upon inspection found the range burner head was off center. Readjusted and tested. No problems found .complete"
DRYER WHIRLPOOL WED6620HW1 "Arrived on site to install washer console, installed the console and power was returned to unit, no problems found. Job complete"
DISHWASHER BOSCH SHPM65W55N/11 Arrived on site to diagnose a dishwasher that will not start. Found start button on the control module shorted out. Replaced control module and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for no ice and light. Ran diagnostics E2 error on icemaker and defective led in freezer. Replaced icemaker and leds power cycled unit,ran diagnostics icemaker passed harvest ran fill test passed"
DISHWASHER KITCHENAID KUDC10FXSS6 Arrived onsite for UI control panel heat dry button and cancel button not lighting up. Tested unit. Found that lights are not working. Replaced UI panel.
DISHWASHER MAYTAG MDB7749AWB1 "Arrived on site to inspect dishwasher no operating. Upon further inspection, I found only certain keys were functioning on the console. I removed the console and inspected the control, bimetal, and ribbon and found a small black spot on the ribbon. Contacted techline and spoke to Joel and advised of my findings. Per service pointer #W10727550B, Joel provided an SCODE-S25453 and file #7727704730 and advised to replace the console as whirlpool will cover only the part. I removed and replaced the console and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
DRYER AMANA NED4655EW1 Arrived on site for dryer making noise. Tested and inspected unit and found belt issues. Made needed adjustments and instructed customer on use and care and practice for best performance. No other repairs are needed at this time.
DRYER WHIRLPOOL WED8500DC4 Arrived on site to diagnose a dryer that was making a loud rubbing noise when starting. Performed diagnostic and could hear the noise coming from rollers. Used repair kit and replaced rollers and belt pulley. Retested and noise was gone. All is working as designed at this time. Call complete.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator FC not cooling properly. Tested and inspected unit and found ice buildup on FC evaporator. Unit is not going into defrost found failed evaporator motor with harness. Ordering needed part as well as heater in case needed. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE) and 1 W11109595 (motor-evap) and 1 WP12729128 (heater)
DISHWASHER KENMORE 13963K012 "Arrived on site to test unit for lights staying on when unit is off. Found shoes Ted keypad and board
WASHER MAYTAG MVWC200XW2 Arrived on job for complaints of not working and leak. Ran diagnostics and found no codes. Ran calibration and check for leaks. No leaks detected at time of service.
REFRIGERATOR MAYTAG MFI2570FEB02 "Arrived on site and inspected refrigerator and found water tube to icemaker is split, a new tube and icemaker will be needed to correct issue attempted to use silicone to temporarily correct leak. No water leaks from connections at time of service; ordrng 2 212643 (sealer-gum)s and 2 W10841140 (adhesive)s and 1 W11415785 (WATER TUBE) and 5 WP2177331 (plastic-sq)s and 1 WPW10300024 (icemaker)"
REFRIGERATOR MAYTAG MSS25C4MGZ00 Arrived onsite to replace part ordered by previous tech. Replaced door. Tested unit. Unit test good. No leaks at this time. Job complete
WASHER WHIRLPOOL MHW8630HC0 Arrived on site for washer not draining . Found bra pads stuck in drain hole in tub. Removed 3 pads . Tested unit all checks normal. No water leaks detected at time of service .job complete .
DRYER WHIRLPOOL WET4024HW0 Arrived on site and inspected dryer and found when start switch is pressed machine will hum but motor will only engage if drum is rotated manually. Spoke with tech line and they said this is likely due to a weak motor. A new motor will be needed to correct the issue 7727706642; ordrng 1 696541 (base) and 1 WP696418 (scroll-fan) and 1 WP696426 (wheel) and 1 WPW10448901 (motor-drve)"
ICE MACHINE KITCHENAID KUIC18NNZS0 Arrived onsite and tested operation found no error codes ran compressor in diagnostics found overload relay clicking. Tested compressor windings found to be good. Unit will need new relay to repair unit. ; ordrng 1 W11098401 (relay-strt) and 1 W11106270 (overload)
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer not operating. Tested voltage at outlet and found improper voltage. Outlet only has 120 volts and needs 240 volts. Informed customer on what was found and that electrician will need to fix house voltage issues. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.
REFRIGERATOR KENMORE 106.577097 Arrived on site to diagnose a refrigerator with a leaking icemaker and not producing ice. Found icemaker coating flaking off and icemaker heater failed. Replaced icemaker assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
OVEN KITCHENAID KOCE500ESS09 Arrived onsite with SM and replaced noisy convection fan motor after testing to confirm cause. All checks good. Unit is now operating as designed.
REFRIGERATOR KITCHENAID KBFS20ETSS01 "Arrived on site for no cool. Clicking noise from compressor compartment,diagnosed a failed starter to compressor,installed a new starter powered unit on compressor powered on.
REFRIGERATOR MAYTAG MRT311FFFH00 "Arrived on site for ice build up in freezer and moisture in fresh food. Found liner warped causing gasket to slip out of door unit will need both doors. ; ordrng 1 LW10668765 (DOOR ) and 1 LW10668769 (DOOR) and 1 NEEDAUTHO, states that autho needed"
WASHER MAYTAG MVWB855DC3 "Arrived on site for Asher making a noise. I inspected the unit and work area. Found the noise happening while the washer is spinning. Found the gear case covered in oil. I replaced the gear case and tested the unit. Unit operated as designed, no more noise during the cycle. No water leaks detected. Job complete."
DISHWASHER KITCHENAID MDB7100AWS Arrived onsite and tested operation found unit stuck on clean cycle. Checked control and found visible signs it has failed. Unit will need new control to repair. ; ordrng 1 WP99002824 (cntrl-elec)
REFRIGERATOR WESTINGHOUSE RT153LCW1 Arrived onsite and tested operation found off. Turned unit on found no frost pattern sealed system has failed.
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site for microwave not heating. Tested the unit found that the magnetron was bad. Replaced the magnetron, tested the unit everything works as it should. Job complete."
DISHWASHER WHIRLPOOL WDF518SAHB "Arrived on site and inspected dishwasher and found sensor board on the left-hand side inside of air breather was damaged on installation, A new one will be needed to correct the issue. 7727705537; ordrng 1 PARTSresearch (Small control board on left-hand side) and 1 W11226325 (AIR BREATHER) and 1 W11334683 (HARNESS)"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I found that the dishes placement wasn’t good. I found some dishes blocking the water spray from other dishes. I contacted techline and spoke to Kathy and advised of my findings. Kathy had me test the water temp inside the tub which was 131 degrees. Checked rinse aid and dispenser was full and the dial is set at #1 due to the customer having a water softener and they’re using approximately 2 teaspoons of detergent. Kathy advised that there is nothing that needs to be replaced as the unit is operating as designed. She recommended changing rinse aid and increase the amount of detergent use. Provided file #7727711891. As I was inspecting the spray arms again, I found the upper spray arm was not attached correctly which could lead to it not functioning correctl
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for freezer door damaged. I toke a picture of the damaged panel and put it on so quick pic. I removed the old door and replaced with a new door. Customer inspected the door or any dents or scratches, and non were found at this time. Job complete."
WASHER GE GTW180SSJ0WW "Arrived on site to install previously diagnosed and ordered part. Due to the door magnet failure, I removed had replaced the magnet and tested. Unit is operating as designed. No water leaks observed during service, job completed."
WASHER MAYTAG MFW9800TK0 Arrived to inspect front load washer leaking.Confirmed the complaint and found the bellow ripped in several places.Removed and replaced it.Reassembled and unit tested as designed.Job complete
VENTHOOD GE ZV750SY Arrived on job for complaints of noise confirmed noise. Found that degree is in the fan motor. Will need two man to complete. ; saved tckt
RANGE KITCHENAID KSGG700ESS1 "Arrived on site ,replaced both spark modules . Tested unit and got same noise . Tested and found gas valve failing . Odreing valve also ordering bake igniter . No gas leaks detected at time of service . Call to set return .; ordrng 1 W10324262 (igntr-oven) and 1 W10554066 (regulator)"
OVEN GE JT5500SF5SS "Arrived to inspect unit, found unit middle lite in screen blinking, no other numbers or time, control wouldn’t register any touch, no interior lights, unit will need controls,possible panel, and fans.; ordrng 1 CNOTE (AUTHO RS) and 1 WB07T10769 (control panel stainl) and 1 WB24T10164 (switch high limit) and 1 WB26X31060 (fan blower) and 1 WB27X29612 (oven control t012 wh)"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of noise issue in freezer and not cooling well. I found freezer evaporator had ice build up due to improper defrosting. I defrosted evap, I replaced fan motor with harness, evap cover, control and right side bracket that was broken. Unit tested good."
WASHER WHIRLPOOL WTW5000DW3 Arrived on job for complaints of noise. Found the gearcase cause of noise. Replaced gearcase and cam. After replacement test operation. And run calibration. No leaks detected at time of service.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site to fix drawer and check out noise, deli drawer was unhooked at back area, readjusted deli drawer and retested. No problems found. Job complete"
REFRIGERATOR KITCHENAID KSSS48QMX01 "Arrived on site for not dispensing ice. Diagnosed defective chute motor,installed updated motor,tested ice dispenser unit working as designed"
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for a refrigerator that has low ice production. I checked the temps in the RC and the FC with the set points at 37 and 0 degrees. I found both sections within 2 degrees of the set point. I ran service test 56 and the ice maker had no error codes. I ran service test 58 and the thermistor showed good. I ran test 57 and the unit went thru and completed a harvest. I ran test 36 and found the ice box fan struggling to run causing the unit not to harvest. The ice box fan needs to be replaced. Ordering W10846539 FAN and ordering the ice maker JIC W11294907 ICEMAKER. ; ordrng 1 W10846539 (FAN) and 1 W11294907 (ICEMAKER)
DRYER MAYTAG MEDE300VF0 "Arrived on site to install thermal fuse and outlet thermistor, installed parts and tested all parts for failures, found control was not down cycling to cause overheating.; ordrng 1 3392519 (FUSE) and 1 W10182366 (CONTROL )"
REFRIGERATOR KITCHENAID KSSC48FMS03 "Arrived to inspect unit not cooling. Found clicking from relay causing unit to drop power, found control failed, replaced with updated kit and tested properly
DISHWASHER KITCHENAID KDFM404KPS0 Arrived on site to test unit for door making pooping sound. Found kickplate installed backwards hitting door. Secured kickplate correctly test unit and unit test good job complete.
DISHWASHER BOSCH SHE3AR56UC/07 "Arrived on site to replace previous diagnosed parts. Replaced the spray arm and dispenser. Customer informed me that his water pressure is low. So I tested the system found that the pump was clogged up. Cleared pump, ran diagnostics again. Everything works as designed. Job complete."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived to inspect unit with no ice, found motor lost position, replaced ice maker and tested properly"
REFRIGERATOR KITCHENAID KRSF505ESS00 "Arrived to inspect unit not making ice. Found dispenser working, found not water in mold, s bent down and saw broken red wire and many other stretched and split wires, and 1 LW10755680 (dor-fip)"
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and inspected dryer and found belt has failed. Replaced wheels and belt with the dryer kit and it is now operating, job complete"
REFRIGERATOR WHIRLPOOL WRX735SDHW02 Arrived on site to diagnose a refrigerator with handles that are not secure. Tested all parts and components and found set screws for handle assemblies not fully mounted. Reset all screws to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
RANGE GE PS960SL4SS "Arrived onsite for UI control panel not working and front left burner not heating. Tested unit. UI panel not communicating. Replaced UI panel, tested unit. Found that the 2 control boards were not communicating to allow UI panel to respond to bake commands, Was able to plug back in front left burner, burner working again. Ordered parts. Rescheduled with customer. ; ordrng 1 WB27X29202 (machine control relay ) and 1 WB27X33144 (CONTROL BOARD ASM)"
DISHWASHER KITCHENAID KDTM404ESS3 Arrived onsite and found wire connecting the UI to the control needed to be reset. Repaired issue and advised customer on cause of UI problems. All checks good. Unit is now operating as designed.
REFRIGERATOR LG LFX31925SB/07 "Arrived to inspect ice maker issues.Confirmed the complaint and removed and replaced the defective ice maker.Reassembled, tested and unit tested as designed.Job complete.All water lines were dry at the time of service."
RANGE JENN-AIR JES9900BAS Arrived on site to unit for door not closing all the way. Found door closing correctly advised customer door is not fully flush because of door gasket job complete.
WASHER MAYTAG MHW6630HC0 "Arrived on site for customer complaint of damaged front panel, and leaking out of the front. Called techline they recommend replacing panel, door assembly, hinge, and door latch. SR # 7727706867 ; ordrng 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 4 W10208398 (cap)s and 1 W10208415 (hinge) and 1 W10208415 (hinge) and 1 W10299097 (HINGE) and 1 W10312805 (bracket) and 1 W10626041 (handle) and 1 W10804741 (DOOR LOCK) and 1 W11047832 (FRONT PANEL) and 1 W11178958 (DOOR) and 1 W11196016 (DOOR)"
WASHER WHIRLPOOL WTW5000DW0 Arrived to install previously ordered parts.Replaced the wash plate and screw.Calibrated and service tested the unit and unit tested as designed.All water lines were dry at the time of service.Job complete
DISHWASHER WHIRLPOOL WDT790SLYM1 "Arrived on site to inspect dishwasher not draining. Upon further inspection, I pressed the cancel button to engage the drain pump and I could hear the motor and sounded like something rattling in the pump. I removed the water from the unit and removed the drain pump to find one of the empellars broken off and found a piece of metal wire in the tub. No water leaks observed during service.; ordrng 1 WPW10348269 (drain pump)"
DRYER MAYTAG MEDB765FC0 "Arrived to inspect dryer issues.Customer advised the audible tones aren’t working.I confirmed the complaint and checked voltage at the outlet and got 243/121/122.I checked all plugs at the control.I removed and replaced the control and still no tones.Called Whirlpool Tech line and spoke with ROBERT SR#7727709149Was advised to replace the overlay.Removed and replaced it, reassembled and unit now operates as designed.Customer satisfied Job complete"
WASHER MAYTAG MVWB865GW0 Arrived onsite for washer not spinning out clothes properly and found unit clutch would not actuate. Ordering clutch and returning with gearcase and control. Advised customer on findings. ; ordrng 1 W10754448 (clutch)
OVEN WHIRLPOOL WOD51EC7AB01 "Arrived to inspect double wall oven, bottom oven not heating.I powered the unit in, set to 350 and unit tested as designed.Realtor snapped pictures of oven temperature sensor reading at 350 degrees.Job complete"
REFRIGERATOR KITCHENAID KSRP25FNBL00 Arrived on site for fridge still leaking . Found one of the line was brittle and had broken on new coupling . Trimmed back water line to a good spot and reinserted into coupling . No water leaks detected at time of service .job complete .
WASHER LG WT5070CW "Arrived on site for customer complaint of LE error code, found nut came loose on rotor, I tightened nut, unit tested good."
ICE MACHINE KITCHENAID KUIC15NLXS0 Arrived on site to replace thermostat for ice machine. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DISHWASHER BOSCH SHE3ARF6UC22 Arrived on site for dishwasher Error code. Tested and inspected unit and found failed heat pump.Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR GE PFE29PSDASS Arrived on job to replace refrigerator fan. After replacement test operation. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for customer complaint of unit not dispensing ice, I found faulty auger motor, I replaced auger motor, unit tested."
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site to test unit for burner continue to ignite. Found customer leaving valve on ignite so you continues to ignite till move pass ignite job complete.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for icemaker not working. I ran the icemaker through a harvest and found it to have ice made in it already. I ran the icemaker fill test and the valve came on and icemaker filled with water. I tested the ice maker fan and it came on also. I did a temp test in the freezer and I showed below 10 degrees before I pulled the probe. Did a temperature check in the ice box, and the temperature was dropping. I am ordering the thermistor W10316760 for the ice box and the main control WPW10675033. Reschedule ; ordrng 1 W10316760 (THERMISTOR KIT) and 1 WPW10675033 (HV CONTROL)"
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site and inspected range and found customer is experiencing igniter firing but not always gas ignition. Inspected igniter and found after adjusting it is working properly several times. Igniter may ultimately need to be replaced
DRYER WHIRLPOOL WED4616FW0 "Arrived on site ,replaced element . All checked normal with unit . Did find air restriction using flow kit . Recommended having vents cleaned . Cleaned lint out of unit ,unit is now free from lint . Job complete ."
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived onsite for a refrigerator to replace previous diagnosed parts. Upon accessing the RC evaporator I found the lower right side screw different and loose. I found the enclosure anchor broken off on the right side and about a 1/3 of the enclosure on the right side broken out. The evaporator enclosure and cover will need to be replaced along with the drip pan. A leveling shim needs to be installed under the back left wheel to get the unit level and stop ice build up in the drip pan and stop the ice maker from leaking on the left side. Ordering W10917531 EVAPORATOR, W11188493 COVER-EVAP, W10510863 GASKET, PARTS RESEARCH EVAPORATOR COVER SCREW, W10841140 SEALANT, WPW10143759 DRIER-UV, & W10913906 COUPLER..; ordrng 1 PARTSRESEARCH (EVAPORATOR COVER SCREW) and 1 W10510863 (GASKET) and 1 W10841140 (SEALANT) and 1 W10913906 (COUPLER) and 1 W10917531 (EVAPORATOR) and 1 W11188493 (COVER-EVAP) and 1 WPW10143759 (DRIER-UV)"
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for a dishwasher not draining. I tested the unit and found the unit draining properly. After speaking with the customer I found out that the machine was filling up over night and leaking. The fill valve needs to be replaced. Ordering W11175771 VALVE-INLT..; ordrng 1 W11175771 (VALVE-INLT)
WASHER LG WM3070HRA
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for no ice and water leaking. Found frozen fill tube and water line connected to fill tube disconnected. Removed fill tube defrosted tube,reinstalled line to fill tube,reinstalled fill tube to icemaker. Ran icemaker through a cycle water filled icemaker no leaks. Labor $189.99"
REFRIGERATOR WHIRLPOOL WRS311SDHB00 Arrived onsite and tested operation found unit froze up in freezer. Advised customer to unplug and let it defrost for 48hrs and to put towels around bottom for possible water overflow. Ordering all possible parts for return visit. ; ordrng 1 WPW10495967 (heater)
WASHER MAYTAG MVWB835DW0 Arrived on job to replace latch and console. After replacement test operation. No leaks detected at time of service.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for unit not washing. Test unit and found float stuck in upper position thinking unit was full of water secured float test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived to inspect refrigerator water dispenser issues.Confirmed the complaint and removed and replaced the valve.Reassembled and unit still dripped, so I turned the pressure down at the wall. Job complete"
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site to install thermistor for temp issues, installed thermistor kit and checked all evaps for frost pattern, all evaps worked correctly. Complete"
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site for microwave not heating. Tested and inspected unit and found failed magnetron, capacitor and diode. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time."
MICROWAVE GE PEB7226SF1SS "Arrived on site to resolve microwave not running / non moving turntable issue. Installed new microswitch and spliced in new connectors, utilizing shielded butt connectors and covered spade terminals. Retested unit and all is now working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to inspect fridge for loud noise during dispensing, upon inspection found the connector about left hand door is making loud noises, replaced valve and tested tubes per last visit and no sound change happened. Ordering valve , tube, reservoir and water lines. ; ordrng 1 8212547RP (PEX LINE ) and 1 W10341329 (VALVE ) and 1 W10499015 (TUBE ) and 1 W10711460 (RESIVOUR)"
REFRIGERATOR GE GSHS5KGXBCSS "Arrived on site for water leaking,and ice door issues. Removed dispenser assembly found solenoid rusted preventing flap from closing,screw holding solenoid assembly, to liner rusted unable to remove screw or replace solenoid assembly installed floater bypassing solenoid. Diagnosed water leaking due to crack in water tank,removed water tank installed a new water tank ran water through dispenser no leaks.
WASHER WHIRLPOOL WTW5000DW3 "Arrived to inspect noisy unit. Ran unit and found noise from motor and gearcase, replaced and tested properly"
RANGE WHIRLPOOL WEG745H0FS0 Arrived onsite and found orifices needed to all be swapped. Replaced orifices and converted to natural gas.
WASHER WHIRLPOOL MVWC565FW2 "Arrived on site to install previous diagnosed parts. Installed control board. Tested unit,everything works as designed. No water leaks at time of service, no error codes. Job complete."
WASHER WHIRLPOOL WTW7000DW0 Arrived to inspect washer not draining or spinning.Customer advised it began working properly.I ran diagnostics test mode and unit tested as designed.All water lines were dry at the time of service.Job complete
DISHWASHER KITCHENAID KUDS01FLSS5 Arrived on job for complaints of not working. Found the buttons not responding correctly. Replaced control to buttons and tested. Lights working and washing normal.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site. Installed new compressor and UV drier. Vacuum system and charged with 5.5 oz of R13 4A. Watched pressures for 15 minutes. Good heat transfer through refrigerant lines and fresh food section dropping temperature. All repairs are covered under our warranty. Job complete
REFRIGERATOR WHIRLPOOL ET1CHMXKB06 "Arrived onsite for fridge freezing in the fresh food section, and the icemaker arm broken. I inspected the unit and work area. Found the ice maker arm came loose from the icemaker it’s self. I reattached the arm and the unit is working properly. I found the fresh food gasket was damaged. You can see inside the fridge, see so quick pic. I am ordering the fresh food gasket 2177311 to complete the repair. ; ordrng 1 2177311 (FRESH FOOD GASKET)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for door issues. Found liner bowed in not allowing bins to be installed to liner,ordering a new fresh food door; ordrng 1 W11223753 (NAMEPLATE ) and 1 W11301144 (DOOR)"
REFRIGERATOR WHIRLPOOL KSSS42QTW04 Arrived on site to replace water valve for refrigerator. Replaced valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR KITCHENAID KSSS48QMX01 "Arrived on site for customer complaint of water leaking and making loud knocking noise. Found leak coming out of water dispenser due to failed water valve, found loud knocking noise coming from failing air baffle, ordering parts. ; ordrng 1 WP2221296 (air-baffle)"
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site to replace previous diagnosed part. Replaced the part, tested the system everything checked out as good. Job complete"
FREEZER FRIGIDAIRE LFFU17F5HWC "Arrived on site to inspect standup freezer no cool. Upon further inspection, tested temps and it is 62 degrees. Checked amp draw to compressor=.05amps and was very hot. Checked evaporator and there was no frost pattern. Fans are operating. Ordering the compressor, evaporator, drier, access valve, CNOTE-2HR JOB, CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. No water leaks observed during service & unit left unplugged.; ordrng 1 297414901 (EVAPORATOR ) and 1 5304507766 (compressor kit) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 WPW10143759 (dryer)"
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site and inspected washer and found pressure hoses pinched, rerouted hose and washer is now operating normally. No water leaks from connections at time of service, Job complete"
WASHER GE GTW720BSNWS "Arrived on site for not enough water and slow agitation . Found water was coming in lower then normal , agitation was normal . Replaced valve . Tested an unit is functioning properly. No water leaks detected at time of service . Job complete ."
FREEZER WHIRLPOOL WZF34X16DW04 Arrived onsite and found no cool for a week no frost pattern and a amp draw on red of .4 amps. Ordering sealed system parts to repair low charge. ; ordrng 1 2HOURS and 1 TJ90SF8404 (VALVE) and 1 W10507884 (compressor) and 1 W10858281 (evaporator) and 1 WPW10143759 (dryer)
WASHER LG WM2487HWM Arrived on job for complaints of te code. Found thermistor bad.; ordrng 1 6322FR2046C (THERMISTOR )
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit making a rattling noise. Tested unit. Rattling noise was coming from the vent hose going to the unit. Tried to add pads to isolate the sound. Could not complete job. Unit is double stacked In a small closet. Maintenance man is going to switch out unit to a different apartment location. Ordered part. Office to reschedule.; ordrng 3 W11113654 (pad)s
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for customer complaint of fresh food section not cooling and frost on freezer side. Found not was not defrosting properly, ordering all defrost components to ensure repair is done next visit. ; ordrng 1 W11214887 (UI) and 1 W11449482 (CONTROL) and 1 WP2323198 (heater)"
DISHWASHER WHIRLPOOL DU1055XTSS2 "Arrived on site for unit being dead again . Found no power going to dishwasher , outlet,switch or breaker has failed . Informed customer they need an electrician to replace failed part . Used extension cord and unit is working normally .no water leaks detected at time of service.job complete."
DISHWASHER KITCHENAID KUDC20FVSS3 Arrived on site to test unit for unit melted cups. Found bad control board and bad harness and bad thermostat. Customer will think about getting this fix will call back job complete.
OVEN WHIRLPOOL KODE500ESS04 "Arrived on site to inspect oven for not heating correctly, upon testing found the upper oven was about 30 degrees too low on preheat and upper cycle, calibrated up 30. Job complete"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator making a noise. I could hear the noise coming from the diffuser in the fresh food section. I ran test 3 and could hear the diffuser making the noise. I am ordering the air diffuser W11164593 to complete the repair. .; ordrng 1 W11164593 (AIR DIFFUSER)
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for refrigerator FC not cooling. Preformed temperature test in FC and found at 57° preformed temperature test in RC and found at 40° removed evaporator cover on FC and found almost no frost pattern (See SD-QUICKPIC) Tested and inspected unit and found failed HV control, FC Evaporator cover as well as signs of refrigerant leak. Removed and replaced failed HV control and FC evaporator cover. Ordering SS parts. Office to schedule return trip. 2 hour job. Additional labor authorization needed. No water leaks present at time of service. Compressor part number does not pull up and part number given for drier shows UV drier when non UV drier is needed. Ordering parts research.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SS JOB) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (ADDITIONAL LABOR AUTHORIZATION ) and 1 SEENOTE/PARTSRESEARCH (COMPRESSOR/DRIER ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W11099748 (evaporator FC) and 1 W11291123
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site to diagnose refrigerator that was not cooling in the refrigerator section. Freezer good. Performed diagnostic and found RC at 60 degrees. Performed various checks on sensors, fans, thermistors. Found all passing. RC Evap was covered in ice again. Called tech line and spoke with Steve, SR7727696338. After notifying that previous tech had completed Service pointer for RC frost involving control and Evap cover, Steve recommended we replace the drain bracket and gasket, as any air leaks on this unit will cause that RC Evap to freeze over. Ordering 1 drain tray and bracket, and drain tray gasket. Returning with control and Evap cover as well. Advised customer on defrosting unit 48 hours prior to arrival. Ordering 2 hour window as well as unit may need additional defrosting and air leak sealing. Customer has had this issue several times before, including multiple cover replacements.; ordrng 1 2HOUR (NEED 2 HOUR WINDOW ) and 1 W10673133 (br
ICE MACHINE KITCHENAID KUIX305ESS2 Arrived onsite and tested operation found unit with no error codes. Noticed it wasn’t dispensing water correctly. Found filter had clogged up. Removed filter and tested operation. Found water dispensing correctly but not making thick slab of ice. Put in diagnostics and put it on thick ice. Tested operation found unit still making thin ice. Checked recirculating pump found that it had failed installed new pump and tested operation found unit working properly. Job complete