Florin - Cedar Park, TX
The service technician came in ,did a great job and left . Can’t ask for more then that . Very satisfied.
Elizabeth - Austin, TX
It was easy to schedule my appointment online. I received an email with a service time window and then another email with an adjusted service time window. The repairmen called when they were on their way. The guys were friendly and professional; they explained what was wrong with my dryer and how they would repair it. They even suggested I contact my HOA about a vent cleaning. I did so and the HOA took care of it for me.
I think this service man finally fixed the problem
Debra - Austin, TX
I have had several issues with this appliance over the last 3 years. I have more faith with this repair person and have high hopes that the issue is fixed.
Nicole - Pflugerville, TX
Great repairman Wes!
Lynn - Austin, TX
Wes was brilliant, careful, and deft in repairing our KitchenAid oven and range.
Beverly - The Hills, TX
Art - San Marcos, TX
Great job. Fixed the dishwasher
"Barenblat - Georgetown, TX
Amazing Work, Blazing Fast Service
Beverly - Austin, TX
Tyler came in, assessed the problem in minutes, and repaired the problem in minutes. Super nice and personable. My dog wanted to leave with him. 😊 And obviously highly skilled.
Oscar - Kyle, TX
On time, professional, and resolved the issue quickly.
James - Driftwood, TX
Chrissy - Austin, TX
Tyler was friendly and fixed my problem. You need shorter service windows so your customers aren't stuck home.
Great service awesome service person!
John - Lockhart, TX
The tech was one of the best that i have seen. I am a estimator for a electric business that does 10+ million a year in sales and i would love to have a crew like him. I do not know what you pay this man but i would have him above the pay scale for tech's just so i would keep him at my shop. Thanks for what he did and i will let everyone i can know about y'all.
Brian - Hutto, TX
Gloria - Horseshoe Bay, TX
Lynett - Kingsland, TX
The problem was fixed with in minutes. Great technician
Jacob - Kingsland, TX
Good professional servicr
Dlane - Austin, TX
Paul fixed the noise in my refrigerator and was very professional and considerate of my perspective. I give him top rating and the service top rating.
Edith - Leander, TX
I am very satisfied with the Express Appliances service. The technician was very professional. I liked their reminders about the appointments and they were always on time. Great customer service!
Great and prompt service
Michael - Liberty Hill, TX
Jonathan did a great job. He was fast and efficient. Very courteous and respectable.
Mark - Austin, TX
Linda - Round Rock, TX
Very good. Al got right to work and solved the problem.
Patrick - Georgetown, TX
The work Was completely quickly and he was very polite and concerned for the home as whole we appreciate y’all help
Gary &Jarri - New Braunfels, TX
Patricia - Burnet, TX
Will never use anyone else!! James was very nice and professional Johnathan was also very professional as was Dillon
Kathy - Round Rock, TX
From the initial scheduling of the appointment until we received the invoice for the completed work, the entire process was professional, efficient and reliable. We will continue to use Appliance Express for our appliance needs.
Fast, friendly, courteous!
Michelle - Lockhart, TX
Jan - Austin, TX
Fast & Friendly Service
Autumn - Austin, TX
Great service person but the required time frame being a 4 hour window is extremely inconvenient. A 2 hour window would be much more tolerable.
Awesome service and very professional
Kristy - Copperas Cove, TX
Awesome service and very professional. I would recommend them wholeheartedly
Very informative and professional
Joey - Georgetown, TX
Tony - Leander, TX
Cindy - Austin, TX
My new dryer did not work properly within a few days of delivery. The service technician stated that it was more than likely electrical due to the age of the home. The dryer still would not work after the service team left. Upon pulling my dryer out to unplug it as recommended by the team, I found that they had put a hole through the wall and pushed the vent out the exterior of the home. I am still awaiting a response on fixing the damage to the building.
Anna - Austin, TX
Joesph was great and I learned so much about my dishwasher. I am a first time home owner and had no idea how that thing worked. He was super patient and was great with my dogs. I will definitely use him next time.
Satisfaction under review
Judy - New Braunfels, TX
I have not used my dishwasher since the "repair". I questioned the repair but repair guys assured me it was done correctly. I know it's not. Guaranteed next time I use it I will be calling them back.
Quoted on price and charged another
Stanley - Harker Heights, TX
Quoted price for two items to be repaired. only repaired one but price was much higher than what was quoted for two. Gave me appt for wed, sept 10th. Showed up Sept 11th.
Good Fridge Service
Anh - Austin, TX
Appliance Express was very helpful in getting some non-functioning components in my fridge replaced. They were very good about being prompt and getting the work done in a timely manner. The only negative is a screen panel they replaced is different than the original. Visually it is now juxtaposing the other panels on the fridge.
Robert - Buda, TX
Jean - Austin, TX
Great service. Very respectful and professional.
Excellent service and customer friendly!
Carlos - San Marcos, TX
The service personnel arrived just as scheduled. Both of the technicians performed a complete diagnostic test of the appliance (washer). They then thoroughly informed us how the washer was designed to function and answered all of our questions. They were extremely knowledgeable regarding the mechanics and even went through the control settings to explain how they are interactive. Color us impressed!
Wonderful, quick service!
Katherine - Austin, TX
Andy was polite & thorough.
David - Belton, TX
Al was courteous and knowledgeable, quickly diagnosing the problem with our refrigerator and efficiently repairing it. The price was right - no cost, since it was still under warranty.
Great Techs, just takes along time to get in parts
Dianne - Austin, TX
Bill - Austin, TX
Technician was very polite and professional. He immediately identified the problem, explained everything to me and repaired the dishwasher in a timely manner.
Wanda - Elgin, TX
Great service and brought correct stuff to fix refrigerator the 1st time
James - New Braunfels, TX
The technician was very friendly and helpful.
Srinivas - Leander, TX
Gregg - Bertram, TX
excellent, efficient service.
Horace - Georgetown, TX
Appliance Express id the best choice for in home appliance repairs.
Marcia - Spicewood, TX
Rebecca - Liberty Hill, TX
I was not home when repair was done. My husband said he was nice and fast. Would choose again.
Great Overall Service!
Janelle - Austin, TX
Tyler was super helpful - fixed the washing machine quickly and shared tips on how to keep it functioning well.
Courteous and Knowledgeable
Debbie - Horseshoe Bay, TX
Will call again if We need any repairs
Dustin - Round Rock, TX
Really nice repairmen.
Great customer service
Ted - Leander, TX
I had a problem with my wall oven, my Tech Lou arrived and was very courteous, Lou explained what was wrong with my unit and what I could do in the future to possibly prevent it from happening again. He was very patient in answering my questions and did so as to I could understand. I was very pleased with his professionalism and customer service, thank you Lou.
Timothy - New Braunfels, TX
The service attendant was professional and efficient.
Very satisfied with technician
Olivia - Austin, TX
Dane - Austin, TX
Lou/ Appliance Express were the second repairman/ company I used to fix my washer. The first repairman/ company quit trying to fix it because there was no error code shown by the washing machine. Lou came out and fixed it on the first visit. The other repairman came out three times and resolved nothing.
Fast friendly service
Kristen - Austin, TX
The Appliance Express team was friendly. We live a bit outside of town, so the scheduling windows of our service were a bit large (don't blame AE for that).
Daniel - Leander, TX
Very professionally handled from start to finish!
Christian - Austin, TX
Service was prompt and professional!
Michele - Leander, TX
Our technician, Lou, was fantastic. Took the time to explain everything to me. Thank you!
Benjamin - Austin, TX
Andy was great and diagnosed and fixed the issue.
Great service. Very pleasurable
Art - Austin, TX
Would welcome him bsck
Ray - Burnet, TX
Efficient & Knowledgeable
Laura - Austin, TX
Scott understood the problem, arrived with the appropriate parts, and quickly and easily fixed our dishwasher.
Kevin - Austin, TX
On Time, easy to communicate with and prepared . Textbook excellence .
Krishna - Cedar Park, TX
Kelly - Georgetown, TX
I appreciated the prompt, professional service
Jeffrey - San Marcos, TX
Repair was quick and easy for him. Thank you
Kenneth - Troy, TX
This was second time out, but was pleased with service. It is funny that the ( deflector ) not sure if that is the proper name has to be just right spot for it to work when it is same all the way around. Just has a sweet spot. I just didn't want something to blow up.
Thomas - Kyle, TX
Kevin was early than the designated appt time and resolved my problem. He answered my questions.
Brenda - Leander, TX
nice and informational
Bruce - Spicewood, TX
Kevin - Pflugerville, TX
Wesley fixed the problem with our appliance in less than 30 minutes.
Rita - Round Rock, TX
Mr. Al Rhoden quickly diagnosed and fixed our refrigerator issue! Al was very personable, professional and knowledgeable.
Great service every time
Terry - Manor, TX
Jospeh was very helpful and knowledgeable about the products ,
Olga - Manor, TX
Very professional and knowledgeable
Whirlpool dishwasher wasn't heating water.
Frank - Marion, TX
Kevin explained the problem succinctly.
Richard - Harker Heights, TX
Awesome tect with Al
Tina - Copperas Cove, TX
Microwave range light switch broken
Rick - Austin, TX
Leo came and quickly replaced the switch circuit board, which was covered by 1-year warranty. I'm still concerned by how tightly the bulb fits against the glass cover.
Efficient and Friendly Service!
David - Austin, TX
Wes was very professional and courteous. He discovered the problem with my ice maker quickly and made the repair efficiently.
Refrigerator Control Panel Repair
Mark - Round Rock, TX
Appliance Express guys did a great job. Fixed the problem by replacing the faulty control panel and explained what they were doing clearly. Finished in less than 20 minutes. Great job.
Lou was fantastic, came in knew what to look for and had my appliance back in order quickly
Paul - Leander, TX
Had a great experience
Bruce - Hutto, TX
This was great service. Scheduling and communication prior to Mr. Clif Leatherwood coming out was very organized and professional. Clif knew exactly what the issue was with my refrigerator. Quickly replaced the part and all is well. Very pleased and impressed with the whole experience and efficiency.
The guys were great.
Mark - Georgetown, TX
On time with great service!
Gary - Waco, TX
Leah - New Braunfels, TX
Brandon was on time, respectful and excellent at his job. I am SO pleased with him and the company!
Fixing the refrigerator
Mike - Kyle, TX
Fixing the refrigerator they were on time see an excellent job done
Rhonda - Austin, TX
Connie - Pflugerville, TX
Great service, very knowledgeable in what he does, excellent attitude, Very personable.
Jack - Copperas Cove, TX
Great service, fast
Very good service!
Ivan - Round Rock, TX
Very quick and professional service.
Kathryn - Austin, TX
The Appliance Express service rep we dealt with was prompt, communicative, friendly yet very professional.
knowledgeable friendly staff
Leah - Austin, TX
Cheryl - Leander, TX
Nina - Austin, TX
Leo has been to my house for quite a few repairs to my appliances. He is very professional; gets the job done quickly and expertly; and is just an awfully nice person! He is my "go to" person of choice when I call Appliance Express for repairs
Great care and not rushed
Jesse - Austin, TX
Wonderful experience, we had a great review of the issue and it was resolved quickly without a feeling of being rushed.
Abigail - Leander, TX
Lou was very professional, fixed the problem quickly and was very kind!
Betty - New Braunfels, TX
Delightful & Trustworthy
Mira - Austin, TX
Luis, Leo, and staff are friendly, warm, and knowledgeable!
Melissa - Georgetown, TX
your repairmen were friendly and quick
Quick response time. Good service.
Dana - Georgetown, TX
Sam - Lakeway, TX
On time, quick diagnosis, brought parts, done! That is good as it gets...
Ray - Georgetown, TX
Great service, great tech!
Very Knowledgeable. Good Service
Gamaliel - Austin, TX
Pamela - Austin, TX
Really efficient, polite and professional
Professional friendly Service
Terri - Cedar Park, TX
James was knowledgeable on time and friendly. Had to wait for parts but definitely a great job.
Arturo - Elgin, TX
Informative and Effective
Demetrius - Cedar Park, TX
Cynthea - New Braunfels, TX
Pulte - Austin, TX
Cynthia - Kyle, TX
Great service with a very competent technician.
James - Austin, TX
For me, it was an unexpected pleasant experience.
Dennis - Temple, TX
He was great.
Review for Refrigerator Service
John - Austin, TX
Bob - Bastrop, TX
Didn't appear to want to listen or care about anything I said. He had his mind made up from the minute he showed up, the problem with this NEW fridge couldn't be fixed and I was suppose to live with the problem.
Dennis - Dripping Springs, TX
Fast and speedy service
Sherry - San Marcos, TX
Luis was very professional and covered his shoes and found the problem right away,, fixed and drew me a diagram of how the cooling coiled worked so that I could understand what he did.
Luis was very good and personable.
Gayla - Wimberley, TX
Rp - Leander, TX
Very professional and knowledgeable
Tim - Buda, TX
Leo takes a lot of pride in his work.
Kevin Bell technical expertise
Lynny - San Marcos, TX
IMHO, Kevin Bell is the consummate repair person. He is a Professional in every sense of the word - prompt, thoughtful, kind, generous (helped with removing and restoring items in the freezer), knowledgeable and humble. He called a colleague to confer with regarding his prognosis and then installed the part in a timely fashion. I hope I have the honor of being served by Kevin in the future.
Nell - Austin, TX
Kevin let me know when he was on his way, which I really appreciated. He found the problem rather quickly & fixed it. Such a relief.
Patrick - Georgetown, TX
Great service on warranty work
Joyce - Dripping Springs, TX
Great experience with Appliance Express and Brandon.
Prompt and knowledgable
Elvena - Round Rock, TX
Marci - Austin, TX
He is a gracious, conscientious person. I appreciate his expertise.
terrific, professional service by tyler
Edward - Austin, TX
Ira - Austin, TX
Excellent service, fair price, exceptional technician
Nancy - Austin, TX
Appliance Express was very pleasant in arranging the service call. Leo, the technician, was professional and personable. We were very pleased and will use them again.
Russell - Kyle, TX
Great and quick service on my whirlpool French door refrigerator
Great Customer Service
John - Austin, TX
Appliance Express came out and unjammed my garbage disposal. When the disposal got jammed again a couple weeks later, they thought ahead and sent Wesley with a new garbage disposal, just in case it needed replacing. I appreciated that they thought ahead and made the replacement process so fast and smooth.
Joe - Austin, TX
Virginia - The Hills, TX
Robert was so professional, took the time to fully explain the problem and fix!
Repair of Water Dispenser in door of Frigerator.
Dale - Austin, TX
Luis was excellent, He knew immediately what the problem was and the repair was completed in 30 minutes.
Christine - Leander, TX
The technicians were very understanding, patient and got the job done for me. Thanks so much!
Awesome, Prompt Service!
Kalina - Austin, TX
Paul, our technician, was wonderful but so was Alli, in their office.
Brian - Austin, TX
Oven Igniter service call.
Eric - Austin, TX
Good service. Tyler was early- check - got the job done quick-check- plus and could answer some questions about how to service some other gas fed appliances etc around my aging kitchen. I was surprised .In this day of sub par -rip off- sh*ty service I got more than I expected out of that service call.
Great Service by Leo!
Tim - Austin, TX
Stephen - Round Rock, TX
Debbie - Austin, TX
I have a Maytag dishwasher that was only 4 months old and it was not draining. Called to get service on the warranty I had. Now I was not pleased I had to wait a week before anyone came out. But when Leonardo came out he was pleasant and kind of already knew what was wrong. The hose hooked to my garbage disposal he took off right away and there was food and stuff that had built up in the garbage disposal hole so he cleaned it out and now it works great. Thanks for the great service.
Shirley - Elgin, TX
Kathy - Spicewood, TX
Melissa - Austin, TX
Luis was very nice and professional. He provided some helpful information and guidance even though for an expensive refrigerator it has a very small ice maker.
Candyce - Seguin, TX
Elaine - Austin, TX
efficient and polite
Joe - Georgetown, TX
Great job Andy
Richard - Austin, TX
George - Round Rock, TX
Dona and John were courteous and professional. They checked our stove and answered all our questions.
Thomas - Georgetown, TX
Tommy was great, knowledgable and friendly.
Great service, quick, thorough, friendly and neat.
Andre - Georgetown, TX
Professional Service - Highly Recommended
Stuart - Austin, TX
Paul (and David) were courteous, professional, and didn't mess around. They figured out the problem and fixed it in short order. 10/10 recommended.
Kathy - Elgin, TX
Great Service, lots of knowledge.
John - Jarrell, TX
Honora - Georgetown, TX
Tommy was polite, personable, and very knowledgeable. He listened to my concerns and answered all my questions.
Great appliance service
Terrance - Austin, TX
Very good in comunication and explaination of issues with our appliance.
Awesome man is mr Al!
Barbara - Georgetown, TX
On time and professional
Anthony - Round Rock, TX
Luis is great!
Margaret - Sunset Valley, TX
Luis is a great technician to repair your refrigerator. He has a lot of knowledge and is very neat in his work. He communicates very efficiently.
Would use again
Don - Cedar Park, TX
Setting the appointment was easy, using the online tool, and the technician called in advance and arrived during the promised service window. He was courteous and helpful, and was able to repair the problem in one visit. My 4 stars rating was due solely to the price of the service/part, as everything else was excellent.
Great Technician, very efficient
Tom - Austin, TX
Raghava - Leander, TX
James C, Great Service
Vicki - Liberty Hill, TX
Prompt, courteous and knowledgable.
Whirlpool Warranty Repair
David - Austin, TX
Appliance Express handled our extended warranty claim perfectly for our 16 month old dishwasher - the Unit and Warranty was purchased from Home Depot and they use Appliance Express - the quality and communication from Appliance Express was super helpful, even let me email pictures of the broken part to ensure the correct part was ordered ahead of their visit!
Prompt and courteous
Excellent service. Joel is courteous and knowledgeable
Jack - Georgetown, TX
Great service, not so sure about pricing for labor...
Gordon - Austin, TX
First of all, Tyler was terrific. Very professional and was pretty sure of the problem before he even opened up the washer and dryer, so much so that he had a replacement part with him when he first came in, he was so confident that was the problem, and he was right! Tyler was very efficient at what he did and he reviewed, triaged, and fixed the problems with both our washer and dryer in less than an hour! The only problem is that the "labor" charge for both doesn't seem to match the timing involved. It seems that we were charged for an hours' labor for each job, but he fixed both of them in less than an hour. I don't mind paying for an hours' worth of labor, but two hours of labor for 50 minutes total work from first step on the sight to leaving for the day seems a bit excessive. I was told that there was an initial assessment charge of $160 for the first appliance and would get a good discount to only $20 for the second appliance and that the assessment fee would roll into the repair charge should I choose to authorize the repair. I ended up being charge nearly $160 labor for both systems, so it was over $400 repair charge for a washer and dryer and 50 minutes. $320/hr for labor just seems a bit excessive to me.
Cuong - Hutto, TX
Fast and completed repairs
Michael - Lakeway, TX
Paul and David did a great job. Prompt, wore footies, identified and repaired the issue, and we polite. This was a whirlpool warranty call.
Cliff explained the situation clearly
Joe is awesome!
Connor - Manor, TX
As always, joe was top notch.
Got fixed but not in timely manner.
Ray - Austin, TX
Job for warrantee work on Whirlpool Dryer . 1st appointment Thursday, motor bad will order parts and replace the next Tuesday. No call, so Tuesday I call. I'm told Thursday is date to replace. Show-up but determine it's two man job. Leave and tell me it will be Monday before they can come again. Finally talk to supervisor (because no help from answering service ladies who threaten to hang-up because I was upset and talking loudly); and he will get it fixed Friday morning. Friday morning dryer fixed.
Melissa - Marble Falls, TX
Clif was very professional, called ahead, and fixed the issue so very happy.
Mary - Round Rock, TX
Excellent service. Very knowledgeable, and friendly servicer. Hope I don't need service again on this new dishwasher, but if I do, please send Lou!
Excellent Friendly service
Louis - Austin, TX
I fell and he was professional, friendly, and quickly diagnose the problem and fixed it. They were on time and I was completely satisfied with the experience
Frank - Austin, TX
Both Wes and Scott excellent!
Oscar - Austin, TX
David - Austin, TX
John - Andice, TX
Lou was very helpful in solving our problem. I recommend Appliance Express, very efficient!
Paul - Killeen, TX
Al did a wonderful job. His knowledge and experience is very evident.
Lourdes - Austin, TX
They did good service but my dryer is not working again ☹️And I called tne company and said this time will take more than a week to come and fix it again ☹️.
Leah - Buda, TX
Blarte - Georgetown, TX
Great honest service.
Great service and very efficient.
Larry - Manchaca, TX
The technician was prompt and courteous. Replaced the part in a timely manner.
Kevin - Pflugerville, TX
Great service. Great attitude Very pleased
Junei - Georgetown, TX
Stephen - Wimberley, TX
Robert is knowledgeable and determined to fix the problem and I am so pleased!!!
The Best Service Tech!
Kurt - Leander, TX
Paul is a consummate professional: He has outstanding knowledge, technical skill, and customer focus
Mike - Georgetown, TX
The only problem you have with Joel ... is that he is so professional and good that I hope you pay him well so that no one try’s to hire him away from your company. He is the only person I want working on my equipment! Take care of this fellow.
Amy - Austin, TX
David - Copperas Cove, TX
I had a company supposed to do this job, but they didn’t make much of an effort to contact me. I called Lowe’s and asked to change the service call, and Appliance Express took care of it, as they did in the past. These people are really great to work with. Very, very professional and prompt at answering calls. If I could have them assigned to my service calls in the future, I will be delighted.
Service was awesome!
Cynthea - New Braunfels, TX
Unfortunately, service did not work. Fridge is still not cooling appropriately. It seems that this model is defective and other owners of it have had recurring cooling issues. It has apparently been fixed in manufacturing of new ones of this model but Whirlpool has yet to come up with a solution for previously purchased models that do not work properly. There is currently a class action suit against whirlpool. In the mean time we are having to eat out instead of cooking at home like we normally do. Not the repair mans fault. I am sure they are just as frustrated as we are.
Pamela - Little River-Academy, TX
He was actually early! Got the job done quickly and it was all under warranty.
He was great
John - Georgetown, TX
WASHER WHIRLPOOL WFW5620HW2 Arrived onsite to replace parts ordered by previous tech. Replaced both controls. Tested unit. Unit test good. No leaks at this time. Job complete
FREEZER GE GSS25GMHJCES Arrived onsite for a refrigerator with the FC light not working. I found the correct voltage to the LED but it wasnt illuminating. I replaced the LED. The light is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite for the refrigerator ice maker not working properly and freezer compartment not cooling properly. During testing found that error code E5 ice maker timed. Upon inspection found that the freezer evaporator is frozen solid causing the ice maker issue and the cooling issue inside the freezer compartment. Will need to replace evaporator fan and thermistors.
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to diagnose a microwave that is tripping the breaker. Tested unit and found lower interlock failure. Replaced interlock assembly and tested unit. Found all is functioning properly at this time.
COOKTOP WHIRLPOOL WCG97US6HS00 (JO) Arrived on site for cooktop with center burner not working properly. The customer stated that the flames were not going as high as they previously had when they first received the cooktop. We found the burner working as designed and informed the customer that the flame heights were at the proper height. He stated it use to boil water faster. . We then checked the orifice which was cleared. Showed customer if we adjusted flame height any higher it would put the flame to high. Attached picture of flame to SD-pic. Called techline and spoke with Robert. He stated unit is operating as designed. (Sr# 7729164201). Unit working as designed. Call complete.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven door damage. Upon further inspection, I found the oven door outer glass broken out and the handle sitting inside the oven. I removed the remaining trim of the outer glass and replaced it with new. Tested the door and its opening as designed. No gas leaks detected during service, job."
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for washer making loud noises durning spin . Found oil leaking from gearcase . Ordering gearcase ,slider and AUTHO . No water leaks detected at time of service. Call to set return ; ordrng 1 AUTHO and 1 W10734521 (slider) and 1 W11455453 (GEAR )"
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to replace failed console, after replacing, unit tested good."
WASHER WHIRLPOOL WFW560CHW0 "Arrived onsite for washer not draining properly. Upon arrival customers current load was excessive. Put unit in diagnostics and found stored error code F0E5/F0E2 for off balance load and over suds. Ran auto test and unit passed all cycles. Customer instructed not to over load washer and also be sure to select correct cycle type (bulky...) the washer tub should not exceed mid way. Also, be sure not to exceed recommended high efficiency detergent. Customer is using High efficiency pods and should not exceed one pod per cycle. Over filling and over suds will disrupt the spinning cycle and cause the unit to stop prematurely and leave clothes wet. Job complete. No leaks present at this time."
WASHER WHIRLPOOL WTW8900BW0 Arrived onsite to install previously diagnosed parts. I installed the bearing kit and tub seal. I ran a auto diagnostics test and all tests passed with no leaks detected during time of service.Job complete
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site and installed new gearcase, slider, basket and wash plate. Tested operation and found unit working properly. Job complete"
WASHER MAYTAG MVWB855DW1 "Arrived on site to inspect washer for stopping mid cycle, tested in diagnostic and found 2 overload codes, instructed customer on proper use, tested functions and found no issue with pump or spin. Complete"
RANGE WHIRLPOOL AER6303MFS2 "Arrived on site to inspect oven for intermittent issues with console, checked for burnt wires due to intermittent power, breaker amps were correct and all functions worked. Ordering control due to intermittent issue. Office to reschedule; ordrng 1 W11204487 (CONTROL )"
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived on site and installed new controls and thermistor. Tested operation and found unit working properly. Job complete
DISHWASHER MAYTAG MDB8959SKW0 Arrived on site and tested operation. Found unit will not drain. Vacuumed water from unit and accessed drain pump. Found chopper has come off of pump. Removed chopper parts and reassembled. Unit tests good. Job complete
MICROWAVE WHIRLPOOL AMV2307PFS Arrived on site to test unit for fan not working. Found main wire harness fan connection had wires completely chewed apart. Found fan shroud/housing had signs of chewing(took pics). Failed to call tech line within hours of operation. Will need to document issue with tech line and SR#.; saved tckt
RANGE WHIRLPOOL WEE510S0FS "Arrived on site to inspect oven for not opening, upon inspection found the latch open and was able to work oven. Instructed customer on proper use. Complete"
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived onsite for unit not cooling in RC/FC. Ran diagnostics, found thermistors, and fans to be running. No frost pattern. Compressor was lightly humming but would it cool. Unit has a sealed system issue. Need to order compressor, evaporators, oil less gages, dryer and access valve. Will need sealed system technician scheduled for 2 hrs. Office to reschedule. ; ordrng 1 OILLESSGAUGES and 1 TJ90SF8404 (VALVE ) and 1 W10865322 (evaporator) and 1 W11025999 (compressor) and 1 W11035643 (evaporator)"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for customer complaint of light not working, found failed modules, I replaced modules, unit tested good."
REFRIGERATOR JENN-AIR JS42PPDUDB02 Arrived on site and tested operation. Found unit not cooling but fans running. Tested compressor and found compressor not operating and inverter giving 3 flashes indicating inverter failure. Tested compressor terminals and found compressor good. Installed tester inverter and the compressor began to function properly. Inverter is currently out of stock. ; ordrng 1 W10629033 (inverter box)
REFRIGERATOR KITCHENAID KSCS25FVSS00 "Arrived on site to diagnose refrigerator beeping and not cooling. Performed diagnostic. Unit was on when I got there with no sound coming from it. Lights were on. Was able to get unit into diagnostic mode, where half the components didnt respond and were dead. Power cycled unit and it just beeped and constantly reset over and over. Unit needs a New Hv control and possibly a Ui / control as well.
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to test unit for blower not working on speed 2 only works on speed 1. Test unit and found shorted control and blower. Replaced both parts test unit and unit test good job complete.
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site to replace previously diagnosed parts. Installed new UI and control. Powered up washer and WIFI would not connect to customers phone. After five attempts the washer WIFI allowed normal functions. Tried starting a wash and would not start cycle after holding start for three second countdown. Placed in diagnostics and lid lock engaged, but would not keep the lid locked and lid was opening and closing as if it wasnt locked.
OVEN WHIRLPOOL GR563LXSS2 Arrived on site for range not working after pop sound. Tested and inspected unit and found failed terminal block and power cord. Removed failed parts and replaced with new. Tested unit and all operations are normal.
WASHER WHIRLPOOL CET9000GQ1 Arrived on site for unit not re registering when coins are deposited. Replaced both control and coin drop. Unit is now excepting when coins are deposited. Tested unit all checks good no water leaks detected at time of service job complete. Still waiting on key issue .
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site and replaced console diagnosed on previous visit, after replacement insured washer is operating properly, job complete"
DISHWASHER GE GDF620HMJ2ES Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found diverter hose leaking at pump connection. Diverter will need to be replaced to complete repairs as hose is attached to diverter from manufacture. ; ordrng 1 WD19X25278 (DIVERTER KIT)
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site to inspect fridge and install parts per last tech, replaced cover as well as the evap harness, zip tied sensor to evap, replaced clamps, replaced console of deli drawer. Put hardware back together. All functions started on fridge and cooling started. Complete"
RANGE JENN-AIR JGRP548HL00 (JO) Arrived on site to install previously diagnosed parts for a range where the flame was not igniting in the right side oven. Found spark module harness grounding to chassis. Replaced spark module and harness. Unit began working as designed and informed/showed customer that it was lighting/igniting. Call complete.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found error code E1 for not cold enough. Temperature in the freezer compartment is good. Temperature in ice box compartment is good. Ice maker passed all tests and filled with water. Previous repair that was done corrected the not cold enough issue. The refrigerator just needed to be unplugged and reset. So did that and advised customer to monitor. Complete
MICROWAVE WHIRLPOOL AMV2307PFS "Arrived on site to test unit for not heating. Found unit is heating but turns off once magnetron gets hot.
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for a washer that would not make selections. Inspected unit and work area. Found unit was trying to go into a drain initially when powered on and would not change cycles. Attempted to unlock the control lock and power unit off and change selections. And it would try to change the elections but would not allow the unit to start any cycle due to trying to drain out. Removed pressure switch , Replaced control and tested unit. Unit is working as designed. Call complete.
WASHER WHIRLPOOL WET4027HW0 "Arrived on site to inspect washer not working and lid locked. Upon further inspection, customer advised that the wiring at the outlet was corrected and when they went to test the washer, sparks came out from the unit and it shut off and the lid locked again. I attempted to place the unit in diagnostics to get the lid unlocked and it failed. Following the tech sheet, I tested voltage and it showed 125V. I tested the control and found it not providing the correct voltage. I removed and replaced the control and tested. When I went to manually test the drain pump to get the water out of the unit, the control popped again in the same place; a solenoid located in between the J6 and K4. I contacted techline and explained my findings and they recommended testing the drain pump. When I tested it, I found only .1ohms. Techline advised they were adding documentation to previous SR#7728846646. I tilted the unit back and found a maroon colored debris coming from the dra
DISHWASHER MAYTAG MDB8959SKZ0 Arrived onsite for dishwasher showing error code for drain issue. Upon inspection I found water standing in the tub. I vacuumed the water and inspected the drain pump. the drain pump had a piece of something lodged in the impeller causing the unit to not drain and to show the error. I cleared out the drain pump and reinstalled. I tested the unit and it is working as designed at this time. No leaks were detected during time of service. Job complete.
DISHWASHER GE GDF520PSJ2SS "Arrived on site for customer complaint of unit not heating, found no rinse aid was being used, found heating element and circuit tested good"
OVEN GE JT915SK5SS "Arrived on site for customer complaint of unit not finishing cleaning cycle, found f9 error code, I replaced control tested good."
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for dryer not heating. I inspected the unit and work area. I tested the unit and found it not heating. I inspected the thermal fuse, heating element, thermostat, all checked good. I checked voltage to the unit and it is getting 240 volts across l1 and L2. I am ordering the heat switch WP8578352, blower wheel thermostat wp8318268.; ordrng 1 WP8318268 (thermostat) and 1 WP8578352 (swtch-temp)"
DISHWASHER JENN-AIR JDTSS246GP0 "Arrived on site for customer complaint of top rack falling off, found tracks broken, I replaced left and right track, unit tested good.
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite for refrigerator frosting up on RC evaporator cover. I found all thermistors passed diagnostics I also found fans running but the RC fan sounded pound like hitting ice. The unit is too frosted to defrost with a steamer I am ordering a drain pan and returning with the fan scroll thermistor and controls. Pan (W11162078) Returning tech please call techline for assist. ; ordrng 1 W11162078 (pan-drip)
WASHER WHIRLPOOL WET4027HW0 "Arrived on site and apartment resident is complaining to apartment maintenance that there is not enough water in the washer. This washer measures each load and adds the minimum amount of water needed to wash the clothes. This is how washer saves water and energy. Deep water wash changes this slightly but washer will never be full of water. Ran all functions in diagnostic cycle and everything checks good, no error codes found or generated. Washer is operating as designed. No adjustment or replacement of parts can change the operation.
WASHER WHIRLPOOL WTW7500GW2 Arrived on site for washer throwing F5 error and just beeping. Found the lid lock stuck and lid would not open. Replaced lid latch and retested. New latch is actuating properly and working as designed. Call complete.
DRYER WHIRLPOOL WED5100HW0 "Arrived on site for customer complaint of unit not drying, found failed UI console, called tech line, I replaced console that customer had, unit tested good. Voltage tested good. SR# 7729168095"
WASHER WHIRLPOOL WTW4800XQ4 Arrived onsite and found suspension failing. Ordering suspension to repair. Advised customer on repair. ; ordrng 1 W10780048 (suspension)
OVEN KITCHENAID KOSE500ESS04 "Arrived on site for installation of previously diagnosed parts. Installed control, UI, fuse, and blower. Ran pre heat and oven is operating as designed. Job completed."
RANGE KITCHENAID WFG510S0AB1 Arrived on site to inspect range for possible gas leak. Tested unit and did not register any leak with gas leak detector at this time. Advised homeowner on findings.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site to install previous diagnosed parts. Removed failed UI and control, installed new. Performed diagnostics mode and tested ice maker operation. Tested all other components. All tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WZC3122DW Arrived on site and used pads to dampen noise. All else checks good. Unit is cooling properly. No alarm at time of service. All checks good.
DISHWASHER WHIRLPOOL WOD51EC0HS01 "Arrived on site to replace previously ordered parts for oven. Verified F6E4 error in unit, unfortunately error is for a control and user interface miscommunication. Panel and control will need to be replaced along with blower to complete repair. Office will need to set return appointment due to part availability. Panel and control will need to be replaced individually with power reset in between to prevent issue with serial communication between parts. and 1 W11297709 (CONSOLE )"
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site and inspected refrigerator and found shaft between motor and ice and was not transferred over when door was replaced. Will need to order a new one; ordrng 1 W11228132 (SHAFT)
DISHWASHER WHIRLPOOL WDF510PAYS6 "Arrived on site for: Will not heat/dry. Replaced the heating element and still not working. no heat or steam at end heating element was corroded and split - dishwasher runs and works just no heat or steam and not drying. Ran diagnostics and no error codes came on. Customer replaced heating element and when old heating element went bad it may have caused the control to lock out the heating function. When this happens a full diagnostics must be ran for the function to unlock and operate as designed. Also explained to customer that using a rinse aid in their dishwasher and choosing normal, high temp, and heated dry will get the best drying performance out of the dishwasher.
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to diagnose a microwave that is not heating. Found failed magnetron in unit. Replaced magnetron and tested unit. Found all is functioning properly at this time.
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site to test unit for unit not draining. Test unit and found brown wire to drain pump was not connected to pump. Secured connection test unit and unit test good job complete.
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit making a metal on metal screeching noise at the beginning of spin and per tech lines recommendations, I removed and replaced the drive block and spin basket and calibrated the unit then tested. Unit continued to make the noise. I removed and replaced the gearcase and calibrated and retested. Unit continued to make the noise but louder. I contacted techline and spoke to a Steve and advised him of my findings and repairs per their recommendations and provided file #7728033606. Steve recommended to replace the outer tub, spin basket, gearcase, splutch assembly, and drive block one more time and advised this is being documented on the same SR#7728033606. I advised the customer of the repairs and tech lines recommendations. I am ordering the gearcase, cam, outer tub, spin basket, drive block , CNOTE-2 HR JOB and CNOTE-LSO and office to schedule return service. No water leaks obser
DRYER WHIRLPOOL WED4815EW1 "Arrived in site for dryer making a noise. I inspected the unit and work area. I tested the unit. I could hear the noise coming from the interior of the dryer cabinet. I gained access to the cabinet and I found the belt was loose, and paper was stuck in the motor. I removed the paper, and installed new guide wheels, belt and tensioner pulley. I reassembled the unit and tested it again. The dryer now sounds normal and the customer approves. Job complete."
DISHWASHER FRIGIDAIRE FFBD2412SS0A "Arrived onsite for unit not having any power. Tested unit. Unit was not powering on. After further inspection, found that the plug for the unit was not fully inserted. Plugged in unit. Tested unit. Unit test good. No issues at this time. Job complete"
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on site for cooktop rusting. I inspected the unit and work area. I found the cooktop rusting on all surfaces. I replaced the cooktop and hinges. I reassembled the unit and tested all burners. The unit is working as designed. Job complete.
COOKTOP WHIRLPOOL WCG77US0HS00 Arrived on site to diagnose a cooktop that is not working. Tested unit and found only one outlet in cabinet has power and cooktop was plugged into a non-powered outlet. Reset plug to proper outlet and tested unit. Found all is working properly at this time.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for customer complaint of ice having crystals and ice container broken. Found air leak coming ice door seal, ordering ice door, and container. ; ordrng 1 W11399564 (ICE DOOR)"
REFRIGERATOR KITCHENAID KSRD25FKBL03 "Arrived on site to diagnose refrigerator with water leak in freezer. Customer said it was coming from ice maker area. Found the icemaker was full of ice that wasnt ejecting, and unit kept filling on top of the frozen ice and is now leaking out. Replaced icemaker. Retested and unit is now working as designed. Power cycled unit as well. Call complete."
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site to check refrigerator for lights constantly staying on. Inspected all light/door switches and disassembled the fresh food section. Found the switches for the pantry drawers not actuating. Reassembled and all light functions resumed to normal. Refrigerator seemed to be operating properly but it had been less than 24 hours since repair. Advised customer to wiat a full 48 hours before ice productions resumed and a full 24 hours after todays visit before temps returned to normal. Job complete
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site to diagnose refrigerator that was grinding at times from RC and items heating up. Found the damper control was grinding gears and incredibly loud.Replaced damper control and retested. Unit is now quiet and operating as designed. Call complete.
WASHER MAYTAG MHW6630HW0 "Arrived on site to inspect washer for not operating correctly, upon inspection found the low flow code, checked spouts and found the cold side off, turned on water and retested, all functions returned. Complete"
DOWNDRAFT JENN-AIR JVD0303GS0 Arrived onsite for the vent not working properly. During testing found that the vent will not turn off when off is pressed and it will not go into 2 high speed. Found that the control board that controls the switches is not working properly. When I wiggle the harness it starts to work somewhat. Ordering parts and office to schedule ; ordrng 1 W11227397 (switch) and 1 W11227435 (harns-wire) and 1 W11227455 (harns-wire) and 1 W11227456 (harns-wire) and 1 W11227460 (harns-wire) and 1 W11227466 (cntrl-elec) and 1 W11228213 (cover-fan)
VENTHOOD WHIRLPOOL WMH32519FS0 Arrived on site for microwave not filtering air properly. Upon arrival customer informed that issue is air is coming out top front instead of out vent. Tested and inspected unit and found blower was set to vent out front and not to vent out. Removed unit and uninstall blower fan and reinstall to vent out. And reinstalled unit. Tested unit and all operations are normal.
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived on site for customer complaint of middle burner not working properly, found orifices needed replacing, left orifices with customer and instructed that a plumber install."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not draining properly. I inspected the unit and work area. I found the unit full of water. I tried to put the unit through a drain. I couldnt hear the drain pump come on. I inspected the drain pump and found the connector not seated all the way. I reseated the connector and put the unit through a drain. I found the pump coming on but not draining. I inspected the disposal and found the plug still in the disposal. I removed the plug and ran the unit through a diagnostics cycle. The unit is now operating as designed. No water leaks detected. Job complete.
OVEN WHIRLPOOL RBS305PDB12 Arrived on site to install thermostat to resolve no heat coming from elements. Installed the thermostat and retested unit. All elements are now heating as designed. Call complete.
WASHER GE GTW750CSL0WS Arrived on site and tested operation. Found unit passed diagnostics with over flow error. Found hot valve dripping as well as cold valve. Tested valves and found hot water solenoid reads good but water still dripping. Found cold solenoid also good and not dripping after being unplugged. Found trace voltage from control to cold valve and hot valve stuck open. Unit will need new valve and control to repair. ; ordrng 1 AUTHO (AUTHO) and 1 WH13X26637 (valve quad water asm) and 1 WH22X29348 (CONTROL)
WASHER GE GFWS1700H1WW Arrived on site to install previously diagnosed motor and dampers. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that their inspector advised that the unit oven wasnt heating correctly. I tested the oven sensor and found it out of range. Removed and replace the sensor and tested temps on Bake at 350 degrees. My max temp,reading was 458. My next 5 readings were 324, 401, 321, 417, 325 for an average temp of 357.6 degrees. I advised the customer of my repairs and findings. Tested the cooktop and all burners are operating as designed. No gas leaks detected during service, job completed."
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to install door glass to resolve discolored door glass in oven. Replaced door glass.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to install previous diagnose parts. I gained access to the fresh food evaporator, I installed new evap clamps, a new evap motor, I secured the thermistor with foil tape and zip ties. I gained access to the freezer evaporator and replaced the evaporator motor, I secured the thermistor with foil tape and zip tie. I replaced both the UI and the HV control. I reassembled the unit and found it operating as designed. Job complete no water leaks detected."
REFRIGERATOR WHIRLPOOL KSSC48QTS02 Arrived onsite and replaced inverter box to repair cooling failure. All checks good. Unit is now operating as designed.
FREEZER WHIRLPOOL WSZ57L18DM00 "Arrived onsite to replace thermistors, evaporator motor and harness . Tested heating element and element passed. Job complete"
WASHER WHIRLPOOL WTW6120HW0 Arrived onsite for unit not completing 1st cycles. Customer was saying that they would have too unplug the unit and wait and plug it back in to restart the process and then the unit would complete on the 2nd wash. Went ahead and ordered both control board and UI panel assembly. Office to reschedule. ; ordrng 1 W11112920 (UI ASSEMBLY ) and 1 W11387682 (CONTROL BOARD )
COOKTOP ELECTROLUX EW30CC55GS3 Arrived onsite and found unit dead and chirping and blinking
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site for cooktop leaking. I inspected the unit and work area. I turned the gas valve on and tested around the regulator and valve, I used a bubble solution and the gas detector, I found no leaks. I inspected the orfice holders and the valves. I found no leaks. I tested all burner heads and found them operating as designed. I find the connections to the spark module lose and not properly seated. I reseated the connections. The unit is operating as designed. Job complete. No gas leak detected."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for no cool in fresh food. Diagnosed incorrect thermistor installed into fresh food section. Installed correct thermistor,added sealer in gaps between damper and gasket seal."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for customer complaint of unit making loud noise, found noise coming from dispenser motor, I replaced dispenser motor and coupling, u it tested good."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for ice maker not making ice. Upon inspection found fill tube frozen over and spraying water over ice tray freezing water into a clump in the ice bin. Frozen tube was caused by valve not shutting off completely and leaking which was freezing in the line. Replaced valve, tested unit and unit is no longer leaking and is functioning correctly. Job complete"
DRYER WHIRLPOOL WED4950HW0 "Arrived on site and found door gasket is torn. Replaced door gasket and it is now correct, job complete"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for an icemaker that hadnt made ice since the last repair was made. On arrival I found the FC temp at 26 degrees because the unit was in a defrost cycle. I power cycled the unit and tested the FC temp. I found the temp dropping slower than normal and checked the condenser fan and coil. The fan was running but the coil was a little dirty. I cleared the coil and the temp started dropping faster. I tested the ice maker, ice box fan, and the thermistors. All the thermistors passed and the fan worked as designed. I found no error codes in the icemaker. The icemaker completed the harvest test and the fill test. On arrival I did find the icemaker mold dry. I found the speaker on the new UI not working and suspect an issue with the new UI. The UI needs to be replaced again to complete service. Ordering W10848301 cntrl-elec.; ordrng 1 W10848301 (cntrl-elec)"
REFRIGERATOR GE GSL25JFPABS "Arrived on site for no cool. Found evaporator incased in ice,removed cover,removed heater,ohmed heater no continuity to heater diagnosed a burned out heater,customer claimed issue with water,ran water dispenser no,water from dispenser,pulled out refrigerator found water leaking removed cover found broken water lines in compressor compartment. Unit will need union connectors and a new heater. ; ordrng 4 WR02X11330 (UNION 5/16)s and 1 WR51X10055 (HEATER )"
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site and inspected washer and found Bellow is torn, quoted customer for repairFound motor mount is striking bottom of the panel and corrected it noise has stopped. Job complete"
OVEN JENN-AIR JJW2827DS01 Arrived on site to install console to resolve stuck key error message. Replaced console and retested. Unit is now working properly with no errors present. Call complete.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for no cool. Compressor powered on,checked low side reading -20 removed evaporator cover found thermistor clip secured to cap tube and suction line right at base of liner. Added soap to connections and at base found bubbles at liner called tech support,gave cap tube a slight adjustment and cap tube came out of wall, Whirlpool will contact customer within 72hrsSr#7729165255"
FREEZER KITCHENAID KBSD608ESS01 Arrived on site for no lights. Diagnosed a defective led replaced upper right side led module on freezer mullion side powered unit on all leds working as designed. AUTHO on file.
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site for refrigerator not producing ice and to install previously diagnosed parts. Customer stated that the ice maker continued to drip. Replaced the door and inner door UI. Unit worked as designed. Advised customer to let ice bin sit out of fridge for a few hours to dry out before putting it back in. Call complete.
COOKTOP IKEA ICI500XB01 Arrived onsite and was advised that occasionally you have to shift or lift the pan on the cooktop to continue the heating cycle. Advised customer on best practice with pan size and induction design. Unit modules and hot plates have been replaced in prior repairs. Advised customer on status. Advised that if any known fixes for having to shift pan exist we will address according to the service pointer. No service pointers at this time.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the RC evaporator fan/harness. I mounted the evaporator thermistor using foil tape and a zip tie. I replaced the evaporator cover because the tabs were broken. I installed shims between the cover and pan to keep the pan level. I installed the control kit. I cleaned a restriction out of the drain tube and made sure the tube was sealed. I tested the unit and it was working as designed.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site to inspect refrigerator freezer door frozen shut and leaking water. Upon further inspection, I found the freezer door would not open. Customer advised that they found ice forming on the ice maker and on the back wall of the FC section. I attempted to get the FC door open but it would not budge. I recommended that the customer unplug the unit and allow it to defrost to where the door can open. Had the customer sign a waiver of damages from defrosting refrigerator and recommended that they place towels around the unit to protect the baseboards and walls. I am ordering the fill tube fitting and will return with prescreened parts. Scheduled for 10/02/20. No water leaks observed during service.; ordrng 1 WPW10601149 (fitting)"
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived onsite for refrigerator making abnormal noises. Upon inspection I could not find any abnormal noises. I put the unit into diagnostics and ran test for all thermistors and both fans for the evaporators but could not recreate the noise. I ran the compressor test and found the compressor making a vibrating or buzzing noise. I added a sound pad to damper the noise. All other tests passed. No leaks were detected during time of service. Job complete.
RANGE FRIGIDAIRE FFEF3011LBG Arrived onsite for the oven not working. During testing found that no issues at this time. The gas Ignitor turned on and reached to the correct Amps and the gas valve kicked on and oven heated up to temperature. No issues found at this time. Complete
REFRIGERATOR WHIRLPOOL WRT138FZDM03 Arrived onsite for unit not working. Looked at unit. Found that the tube for water fill on the funnel of the ice maker fell off causing ice over in the freezer. Removed ice as much as possible. Re aligned tube in funnel for ice maker. Let customer know to allow unit 24 to 48 hrs to thaw. No leaks at this time. Job complete
WASHER WHIRLPOOL MAVT236AWW Arrived onsite for the washer leaking water into tub when off. During testing found that the valve is not closing all the way. Will need to replace water valve. Ordering parts and office to schedule ; ordrng 1 WP21001932 (valve- wat)
COOKTOP WHIRLPOOL WCG97US6HSS00 Arrived onsite for the cooktop leaking. Saw the red tag and it said no thermostat so not sure what that means. But took cooktop panel off and turned gas on and checked for leaks with bubbles and gas detector and found no leaks . Put cooktop panel back on and all burners tested fine. Checked gas line going into cooktop with bubbles and detector and found no leaks . Found no issues at this time. Turned gas back off due to the fact that the home is still under construction. Complete
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site for freezer door being stuck closed. I inspected the unit and work area. The customer stated that the door started to open this morning and they had cleared a lot of ice away from it. I inspected the tracks and found them in good condition. I cleared away the rest of the ice. I found the drain tube in good working order, and the fill tube for the ice maker is in the correct position. I Ill return with the freezer door and gasket when we receive them. The office will reschedule when we have an eta on the parts.; saved tckt"
WASHER GE GUD27ESSMWW Arrived on site and found start button recessed into console as well as the deep rinse. Removed console and found control has detached from console. Locked control in place and tested operation. Unit tests good. Job complete
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose a range that has burners that will not ignite. Adjusted igniters for front burners and tested unit. Found all is functioning properly at this time.
REFRIGERATOR KITCHENAID KSSC48FTS18 "Arrived on site for customer complaint of unit not cooling, found power getting to unit but no lights on. I disconnected on/off switch from power supply and reconnected, unit came on,
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived onsite and found unit needed adjustment for the mullion to catch. All checks good. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site to follow up on noise coming from refrigerator. Found rattling / reverberation coming from condenser rattling against lower support bar. The foam under it was not making contact. Used some cardboard to isolate and brace the condenser and noise stopped. Unit is now working as designed. Call complete.
RANGE AMANA AGR5330BAS3 "Arrived on site to inspect range cooktop burner flames and oven noises. Upon further inspection, the customer advised that the cooktop burner flames were too high and food was burning while cooking. I tested all burners and found the flames too high and the front left burner took too long to ignite. I adjusted the flames to the customers liking. I found the front left burner ignitor was loose and the spark was not hitting the burner cap like t should. Adjusted the ignitor and retested and it is operating as designed. I advised the customer that the popping noises coming from the oven are due to the metal being heated and moving. I advised that the noises would eventually decrease or stop over time. No gas leaks detected during service, job completed."
DISHWASHER KITCHENAID KUDS30IXBL4 Arrived onsite for dishwasher not powering on and dead UI. Upon inspection I found correct voltage at the junction box. I traced voltage up to the control but there was none coming out to power the UI. Control (WPW10380685) and control panel (WPW10500172) and please send all parts on parts pick from today back with returning tech just in case. Job complete.
DISHWASHER KITCHENAID KDTM404ESS3 Arrived onsite for unit not draining. Upon inspection found sitting water in unit. Ran drain cycle and could hear drain motor activity. Noticed that the drain hose was completely clogged and could not push water out. ; saved tckt
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for unit not making ice. Looked at ice maker. Saw that the tray was broken and the ice maker somehow was not connected. Replaced ice maker. Let customer know to give the unit a couple of hrs before ice starts to be made. No leaks at this time. Job complete
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site for washer showing LF and not complete it the cycle. I inspected the unit and work area. I put the unit into diagnostics and found error codes for long fill, water fill temperature, and stator spin limit over temperature. I manually activated the cold and hot water lp valve both valves arent opening all the way and are barely letting water through. I replaced the water glance and retested the the unit. It is now working as designed.Job complete no water leaks detected."
WASHER WHIRLPOOL WETLV27HW1 "Arrived on site to test unit for latch catch missing. Replaced catch magnet, tested unit, unit works good. Job complete."
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for f2e2 error codes. Test unit an dfound shorted ui and control board. Will order new board office to reschedule and will replace ui and control board on return visit. ; ordrng 1 NEEDAUTHO (NEEDS AUTHO ) and 1 W10854231 (CONTROL BOARD )
DRYER KENMORE 110.6613241 "Arrived on site and inspected dryer and found thermal fuse has failed, after replacing fuse also found airflow through dryer is not good. Took one picture of airflow meter. Recommended that customer have the vent to the exterior clean/cleared before using the dryer again.
ICE MACHINE WHIRLPOOL KUIS15NRHB8 Arrived onsite for ice machine not making ice. Tested unit and found sealed system issue. Unit would fill and recirculate but never freeze. Job complete.
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA "Arrived on site for customer complaint of unit making noise, found water was dripping behind evaporator cover from ice maker fill tube. Found ice build up in fill tube causing some water to splash over and out of ice maker mold. I removed the ice, unit tested good.
MICROWAVE WHIRLPOOL WMH31017HZ Arrived onsite for the microwave not working properly. Ran diagnostics and found no issues with the microwave and no error codes. Put a cup of water inside and it heated up with no issues. All functions tested good complete
DRYER SAMSUNG DVE50M7450W/A3 Arrived on site for a dryer not starting cycle. Found belt attached and functioning. Tested door switch and found correct. Disassembled unit and found major lint buildup in unit. Measured resistance on all fuses and element. Found thermistor opened. Will need to replace thermostat with thermistor and remove lint buildup. . ; ordrng 1 DC32-00007A (thermistor) and 1 DC47-00016A (thermostat)
DISHWASHER KITCHENAID KDTE204KWH0 Arrived onsite and replaced control. Tested and found unit operating properly. Advised customer on findings. All checks good.
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for washer not wetting clothes completely . Ran diagnostics no error codes , valve checked normal all else checked normal. Ran normal cycle did get less the optimal water level . Ordering control and switches . No water leaks detected at time of service. Call to set return .; ordrng 1 W11256105 (cntrl-elec) and 1 WPW10285511 (cycle select switch) and 1 WPW10285512 (temp switch)"
OVEN WHIRLPOOL WFE510S0HS1 "Arrived on site ,replaced main harness . Didnt need power cord . Ran all burners and preheated oven all checked normal . Job complete"
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived onsite for a refrigerator not cooling. I found the evaporator cover completely frosted over. I ran diagnostics and the unit would not go into defrost. The control gave me a multiple failed component code pointing to the thermistors and the defrost heater failing. I removed the evaporator cover and upon further inspection I found a refrigerant leak on the left side of the coil at the bottom of the shrink wrap where the copper and aluminum come together. I tested voltage to the heater when the control was in a forced defrost and had no voltage. The control, evaporator, and possibly a thermistor needs to be replaced. Ordering W11282569 contrl-box, WPW10384183 thermistor, & WPW10383615 thermistor. Returning with the evaporator and drier. .; ordrng 1 W11282569 (contrl-box) and 1 WPW10383615 (thermistor) and 1 WPW10384183 (thermistor)"
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived on site and found right bottom corner of refrigerator gasket is pulled away from cabinet. Used heat gun to reshape gasket and it will now seat properly. Job complete
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Arrived on site for CSI Refrig Icemaker is not working Unit 414Removed ice bin and found ice built up inside water tube that runs water into ice tray. Steamed away ice build up and ran an ice harvest. Water flowed freely into ice tray and will begin producing ice immediately. Also used blue tape to secure the water line onto the back of the fridge to prevent any kinks in the line. Job completed.
DISHWASHER AMANA ADB1400AGB1 Arrived on site for dishwasher not washing dishes properly. I inspected the unit no work area. I found the pump and motor not pumping properly. I replaced the pump and motor assembly. I retested the unit and found it pumping properly. Job complete. No water leaks detected.
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Arrived onsite to replace filter head. Part was defective. Will return with replacement head and filter just in case. ; saved tckt
WINE COOLER JENN-AIR JUWFL242HL00
WASHER WHIRLPOOL WTW5105HW0 Arrived on site to install previously ordered part. Installed strike and placed washer in a drain and spin. Lid locked and cycle began. Washer operating as designed. Job completed.
REFRIGERATOR MAYTAG MFI2568AES Arrived onsite for a refrigerator that the FC door handle is falling off. I found the right side of the handle loose. I removed the handle and inspected. I found the collet in the handle stripped causing the set screw to not tighten. The handle will need to be replaced..; ordrng 1 WPW10138763 (handle)
RANGE WHIRLPOOL WOD51EC0HS02 Arrived onsite for fan to unit turning on when door is opened. Checked error codes to unit. Did not find any error codes. Unit working as designed. No issues at this time. Job complete
DISHWASHER WHIRLPOOL JDB9200CWX3 Arrived onsite for the top rack coming off track. During testing found that the plastic clip on the adjusters have broken off. Replaced adjusters and dishwasher tested fine. Complete
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site for The door of the oven in my electric range is not closing. Looks the The right side door hinge is broken. Found spring hinge damaged. Replaced with new spring hinge. Opens and closes as designed. Job completed.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven controls shutting off or changing features . Ran diagnostics got UI error code . Unit is at time hard to respond . Ordering UI . Call to set return .; saved tckt
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site for microwave that customers heard a pop noise and it would not turn on after that. Upon arrival I found that the power outlet was giving 120 V but the thermal fuse located on the noise filter had blown. The hardware and thermal fuses as well as door switches etc. and cannot find any issues with any of the parts not passing continuity or ohms test. After installing the thermal fuse I did however find that even though the interlocks had passed a continuity test they were shorting out on themselves internally wants power was re-supply to the microwave and it caused the new fuse to blow out we will need to return with a new thermal fuse as well as the upper and lower lock assemblys. .; ordrng 1 W1013793 (THRML FUSE) and 1 W11433682 (INTERLOCK UPPER) and 1 W11433683 (INTERLOCK LOWER)"
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to install previously diagnosed parts. Installed oval burner and all ports around the plate had flame. Job complete.
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived onsite for the dishwasher front panel dented. During inspection of the new panel found that the was damaged. Reordered panel and office to schedule ; ordrng 1 W11416371 (FRONT PANEL)
OVEN WHIRLPOOL WFG525S0JS0 Arrived on site to test unit for oven not igniting test unit and found bad ignitor. Replaced ignitor test unit and unit test good job complete.
REFRIGERATOR KITCHENAID KSSC42FTS04 Arrived on site for refrigerator that was not cooling properly. Upon arrival the customer stated that he did notice that the evaporator and condenser fans are both running and all the lights appear to be functioning as designed as well as the displays but he noticed that he had not heard the compressor run in a few days upon arrival I checked the power supply going from the power outlet to the main on and off switch as well as to the main control and all other sub control boards in the unit. This is what I found at the inverter box that controls the compressor was smelling like burnt plastic and was receiving 120 V but was not sending any voltage to the compressor itself. I did Im out the compressor and turn the schematics the compressor was supposed to home at seven homes and after verifying its on writing I found that it was sitting right at seven homes exactly. ; ordrng 1 W10629033 (INVERTER BOARD)
DRYER WHIRLPOOL WED7500GC0 Arrived on site and installed previously ordered parts.Removed and replaced the catch and strike.Reassembled and tested the dryer with clothes and unit tested as designed.Job complete
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site and found ice machine is now producing ice versus last visit, customer is concerned that there is too much being produced and replaced bin thermistor to ensure correct operation, job complete"
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for a wall oven that would light up on the display but would not turn on ever since the customer bought the house two weeks ago. Upon arrival I ran a diagnostic But could not find any error codes indicating a hardware or software failure then disassemble the unit and traced the power supply as the issue back to the main outlet to the oven the power supply was only receiving between 70 and 102 V and was not even getting half of the voltage it needed in order to operate the oven properly. I informed the customer that they would have to get electrician out there to verify the integrity of the power supply before we could continue further with the oven but while I was on site I did diagnose and check the hardware components in the unit, everything else was functioning as designed so as soon as the customer gets an electrician out for the oven everything should work great. Call complete"
RANGE WHIRLPOOL WFE525S0HV0 Arrived on site and inspected range F6E1 error.Confirmed the complaint and checked P3 connector and removed and replaced the oven sensor.Reassembled and unit heats up without errors.Customer satisfied Job complete
COOKTOP WHIRLPOOL KFGU766VSS02 "Arrived on site for cooked up that was not igniting the middle burner every single time you turn the ignition on. Upon a rival I was able to verify that the spark module is working as designed and all the other burners are getting the proper power supply I found that the sparker and spark wires that connect the spark to the module are both losing their continuity and not allowing the electricity to pass to the end of the sparker is needed. We will need to return with a new sparker wiring assembly as well as spark module In order to complete the repair. .; ordrng 1 WP8286829 (SPARK MODULE) and 1 WPW10398577 (SPARKED)"
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for a washer that wont start a cycle. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E3 (lid unlock fault), F5 E1 (lid switch fault), F5 E2 (lid lock fault), and F2 E1 (UI stuck hey) error codes. Attempted to unlock the lid and unit was not unlocking. Replaced latch and tested unit. Unit is working as designed. Call complete."
WASHER MAYTAG MHW6630HW0 "Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Replaced control panel and tested unit. Unit operated as before and did not light up if the knob was turned in the off position. I called Techline and spoke to Scott SR# 7729172087. He advised that her user care guide may be a misprint and it may not be a functional feature for her washer type.
VENTHOOD JENN-AIR JXT9136CDP Arrived onsite for a vent hood that wont power on the lights unless pressed multiple times occasionally. Inspected unit and work area. Tested like function and found customers complaint with lights not properly functioning on the top control panel. .; ordrng 1 49001214 (CONTROL PLATE BUTTON) and 1 49001239 (CONTROL BOARD)
WASHER MAYTAG MVWB765FC4 Arrived on site for washer making a thumping noise anytime it would go into agitation mode according to the customer. I thought arrival into the diagnostic mode but could not find any error codes are indicated any kind of hardware or software issue so I ran a test cycle on Phil agitation drain and spin and I immediately found during the Agitation cycle that the gear casing was internally rubbing against its interior parts causing the rotor and stater motor not spinning correctly either I ended up replacing the rotor and stater motor as well as the gear case and reassembled unit and found everything was now functioning as designed with no leaks before during or after the repair inform customer that the machine is ready for use and if they have any issues to contact us. Call complete
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site and to install previously ordered parts.Found the wash plate came off with a little force.Removed and replaced the gearcase, cam, washplate and drive hub.Calibrated the unit and unit tested as designed.No leaks detected at the time of service.Job complete"
DRYER AMANA NED4655EW1 "Arrived on site for a dryer that is not starting a cycle. Inspected unit and work area. Found dryer light not coming on when door was opened. Check voltage at the terminal block and found 120 V going from L1 to neutral and L2 to neutral. However, found one vault going from L1 to L2. Tested voltage at the wall and confirmed same voltage. Checked voltage at the timer and found no voltage going to the timer. Advised customer to have an electrician come out to check her plug and breaker. Checked thermal fuse, cut off, and element and all had continuity. Unit is working as designed. Call complete."
MICROWAVE AMANA AMV2307PFW3 Arrived on site to install previously ordered part.Removed and replaced the microwave door.Unit tested as designed.Job complete
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site for customer complaint of console going blank, found power supply harness faulty, ordering harness. ; ordrng 1 W11233570 (harns-wire)"
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to install previously diagnosed wire harness and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to diagnose a washing machine that is not spinning properly. Tested unit and found out of balance error saved in control. Tested operation of unit and found no other failures or ab normal operation at this time. Advised homeowner on best loading procedures to prevent out of balance loads. No further repairs are needed and no leaks were found at time of service.
WASHER MAYTAG WTW7000DW0 "Arrived on site for washer not draining properly and panel issues. Tested and inspected unit and found failed drain pump and controls. Will need to replace drain pump, control and UI to properly complete repairs. No repairs are to be done at this time. No water leaks present at time of service.
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and found little improvement. Removed kick plate and checked wiring and found connection for drain pump on inlet valve and connection for inlet valve on drain pump. Removed connections and placed in correct spots. Tested unit and all operations are normal. No water leaks present at time of service.
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site to test unit for unit giving error code. Test unit and found upper switch holder had lost the spring. Secured spring test unit and unit test good job complete.
REFRIGERATOR JENN-AIR JF42NXFXDE02 arrived on site for moisture in freezer section. Found slight gap at gasket,adjusted freezer door,checked door seal good,gasket sealing correctly to cabinet."
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site to inspect fridge for not cooling freezer section, upon inspection found the lower fan intermittently starting, tested for resistance on fan and it was good, ordering inverter box and control per service pointer. Office to reschedule ; ordrng 1 W10789113 (CONTROL ) and 1 W10918848 (INVERTER)"
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for no power. Found bad thermal fuse preventing rest of the unit from receiving voltage..; ordrng 1 WPW10545255 (fuse-thrml)