We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Austin, TX 78741
Leonardo
Job Details: 04/04/2024
Arrived on site to test unit for unit not working. Test unit and found black wire at junction going to the dishwasher was getting 0v. White wire was getting 124v. Unit was wired incorrectly at junction. Secured connection correctly and found shorted keypad. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS05
Near Liberty Hill, TX 78642
Lou
Job Details: 04/04/2024
"Arrived on site to inspect cooktop taking too long to cook food. Upon further inspection, I tested all of the burners and the unit is operating as designed. The customers complaint is that the burners dont get hot enough to cook their food. I explained to the customer that its due to the grates sitting too high off of the burners and its the way the unit is designed and theres no repair for it. I adjusted the flames on each burner to make them higher in the lower setting and to the customers liking. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Austin, TX 78749
Luis
Job Details: 04/04/2024
"Arrived on cite for ice clumping and leaking. Removed bin found a defective broken icemaker tray,replaced icemaker assembly ran harvest test passed ran fill test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Nolanville, TX 76559
Jonathan M
Job Details: 04/04/2024
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I went to replace the icemaker and found that the icemaker had different connectors on it then this model required. I checked the model and serial information and found that the model information had not been updated to the correct model on the previous trip. due to the change in model number, I found both parts needed were different part numbers. I am ordering the correct part numbers for this refrigerator and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W10852669 (UI), used 1 W11658802 (Ice maker) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Austin, TX 78704
Leonardo
Job Details: 04/04/2024
Arrived on site to test unit for unit not drying. Test unit and find customer using express wash. Advised customer if they use express wash the unit will not turn heater on for that long. It will do all cycle in 1 hour. No leaks present at this time. Pulled unit out customer had been running dishwasher for 2 hour before I showed up no no water behind or under the unit.
We serviced a
JENN-AIR RANGE
Model JGRP548HL05
Near New Braunfels, TX 78132
Tim M
Job Details: 04/04/2024
"Arrived on site to test unit for burner not igniting. Customer stated middle front burner was not igniting. Per service pointer #W11643965, removed all burners, cleaned underneath them and seated them properly. Made sure all burners are properly aligned and tested, unit is now running as designed. Advised customer that before using unit to connect to wifi to get future updates OTA and to prevent issues that may be caused by not having unit connected. Job complete."
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Andice, TX 78628
Miguel
Job Details: 04/04/2024
"Arrived on site for washer giving f6e3 code. Cleared code. Ran diagnostics and confirmed water working, drain working but motor did not turn drum. Removed harness from control. Across rd,bl,wh all equal 16 ohms. Replaced control. Verified operation. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near New Braunfels, TX 78132
Tim M
Job Details: 04/04/2024
"Arrived on site to test unit for door not shutting properly. Customer demonstrated how the door is pulling out cockeyed and it does not shut unless you push it in. Replaced slides and tested door, door is now shutting properly and pulling out properly. Advised customer to only open door from the middle to prevent issues in the future. Unit is functioning as designed, job complete."
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near New Braunfels, TX 78132
Andrew
Job Details: 04/04/2024
Arrived on site to replace previously diagnosed console and vent assembly. Verified parts were needed. Replaced console and vent assembly. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78660
David Z
Job Details: 04/04/2024
Unit 4207. Arrived on site to diagnose dryer not heating at all. Ran unit and confirmed no heat. Accessed components and found the high limit open. Replaced high limit cutoff and retested. Verified proper function. Checked airflow and found airflow almost completely obstructed at the wall. Advised maintenance vents must be cleaned. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Taylor, TX 76574
Sterling
Job Details: 04/04/2024
"On arrival verified complaint of door gasket is torn as well as filter cover doesnt stay latched. Found RC gasket on right side is torn. RC left, drawer, and fc gaskets are correct. Replaced RC gasket on right side only. Recommend replacing the filter cover and filter bracket for inability to maintain the latch. Rescheduled for 4/11 ordering filter cover and bracket. ; ordrng 1 WP67006331 (Filter cover) and 1 67006325 (Filter base bracket)"
We serviced a
WHIRLPOOL RANGE
Model WOES3030LS00
Near Liberty Hill, TX 78642
Lou
Job Details: 04/04/2024
"Arrived on site to inspect wall oven with foil on the bottom panel and a pan stuck. Upon further inspection, I found a small amount of foil that had melted to the bottom panel and no cooking pans inside. I found the bottom panel is not warped from the foil being on the panel. Using my multimeter, I placed my thermal lead in the center of the middle rack and tested temps on Bake at 350 degrees Standard Multi Rack Preheat selection. The unit is heating as designed. I made recommendations for use and care. No repairs needed at this time, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bastrop, TX 78602
Joe Z
Job Details: 04/04/2024
Arrived on site for valve weeping. Upon arrival. Water supply is off. Restore water to unit and valve immediately began to leak. Disconnected power to unit and leak continued. Need to replace. Found unit is being supplied with well water. Replaced valve and test unit. Unit is now operating as designed. No leaks present at this time. Advised customer that this is the 3rd valve the unit has had and will continue to give issues if a filtration system is not used. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
Lou
Job Details: 04/04/2024
"Arrived on site to install previously diagnosed and ordered part. Due to the interior microwave light burning out, I removed the unit from the cabinet and removed and replaced the bulb and tested. Unit is operating as designed, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Leander, TX 78641
Maurice R
Job Details: 04/04/2024
Arrived onsite for oven with error F9E0. On inspection found the error on the display. Reset the breaker and the error message went away. Tested the unit ran the MW for 4 minutes heating up food. The unit is operating as designed from the factory.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPW1
Near Austin, TX 78745
Leonardo
Job Details: 04/04/2024
Arrived on site to replace board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Pflugerville, TX 78660
David Z
Job Details: 04/04/2024
"Arrived on site to diagnose washer not spinning out clothes. Customer informed me that on multiple cycles the unit would start spinning or bang around a little and then stop. I ran the unit on drain and spin and found no issues at all. Unit had a code on arrival for long drain. I cleared the code and ran diagnostics and regular cycles and could not duplicate any failures. Checked drain pump harness and could not find any breaks in the harness, pump was working good. I advised on the critical nature of having a balanced load. Unit working as designed at this time."
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Canyon Lake, TX 78133
Ryan B
Job Details: 04/04/2024
"Arron site to inspect unit for leaking from underneath unit. Upon closer inspection found water inside the 4 leveling legs found water escaping at tub ring. Whole replacing tub ring found excessive number of holes not punched through in tub, ordering tub and will return. No leaks present at this time. Office to reschedule. ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Burnet, TX 78611
Gerry C
Job Details: 04/04/2024
"KRFC704FPS06 arrived to inspect cooling issues. The customer advised that the same cooling issues that were happening prior, such as over temperature within the refrigerator and freezer, were still continuing. the customer also advised that intermittently the unit would give the tone for the automatic water dispenser at random times. On this service, I elected to bring anoscope and test incoming line voltage to the unit. I found a significant noise signature, but only when the customer would turn their water supply on and the well pump would engage. I found some other issues that were likely problematic and advised the customer and they will contact the proper servicer to address the issue. The customer will contact us after the issue has been resolved, if the issue persists. No leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ0
Near Georgetown, TX 78633
Lou
Job Details: 04/04/2024
"Arrived on site to inspect dishwasher control panel not responding. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-no water. Cleared the code and checked the water valve under the sink and found it turned off. Turned the water on and tested the unit and it is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Hutto, TX 78634
Sterling
Job Details: 04/04/2024
"On arrival verified complaint of unit not spinning. Found motor is humming. On inspection of unit found multiple screws missing and one hinge is missing. Inside found belt is shredded as well. Replaced blower wheel, motor, and repair kit. Replaced screws with spares. Ran unit and it now heats and runs normally but lid is loose on back left corner. Ordering replenishment screws and ordering hinge. Reschedule for 4/12; ordrng 1 WP8066217 (Hinge) and 6 WP693995 (SS replenishment screws)s and 1 WP681414 (Hinge screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Canyon Lake, TX 78132
Andrew
Job Details: 04/04/2024
Arrived on site and replaced previously diagnosed compressor. Vacuumed system down and charged to specs with 68g of r600a. Unit now working as designed. Job complete.
We serviced a
JENN-AIR OVEN
Model JJW2830LM00
Near Kingsland, TX 78639
Gerry C
Job Details: 04/04/2024
JJW2830LM00 arrived to install previously diagnosed in ordered part I removed and replaced the failed UI and programmed to the correct model. I tested the unit and it appeared to have all functionality. I set the clock and advise the customer that if the issue persists to call back and at that point we would need to contact the manufacturer to see if there are further remedies. Operational test .
We serviced a
JENN-AIR VENTHOOD
Model JXW8536HS2
Near Leander, TX 78641
Miguel
Job Details: 04/04/2024
Arrived on site with new light assembly. Found the tabs were different and will need to reorder. Reset for mon. Pm. ; ordrng 1 W11321564 (Light assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hutto, TX 78634
Sterling
Job Details: 04/04/2024
"On arrival verified complaint of unit making a knocking sound. Unit makes a knocking sound when filter is replaced. Then after sometime of using the water via disp or ice maker it will stop until the filter is changed again. Unit is currently not making the noise. Ran ice maker fill test and dispenser. Both had no trouble, advised air in line is normal until unit is flushed after filter replacement. Unit is working as designed. Job complete."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Austin, TX 78741
Scott
Job Details: 04/04/2024
Arrived on site for washer not starting . Unit is not in store . May have been sent back with other appliances as written off . Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Austin, TX 78753
Wesley
Job Details: 04/04/2024
Arrived onsite for not draining replaced the drain pump and the drain hose. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Georgetown, TX 78633
Lou
Job Details: 04/04/2024
"Arrived on site to install previously diagnosed and ordered parts. Due to the FC drawer brackets failures, I removed and replaced the brackets (2) and tested the FC door functions. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near VLG O THE HLS, TX 78738
Luis
Job Details: 04/04/2024
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM
Near Georgetown, TX 78626
David Z
Job Details: 04/04/2024
Arrived on site to replace damaged doors on top mount refrigerator. Replaced doors and added name badge. Verified proper function. Call completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM05
Near Hutto, TX 78634
Sterling
Job Details: 04/04/2024
On arrival verified complaint of unit leaking internal and external. Found in FC the ice maker fill tube is splashing behind the evap cover and will need the tube extension. This is causing water to fill fc and overflow into RC. The RC water is from the overflow. The water on floor was found to be coming from the RC section as it flowed out the door. Verified no leaks in rear of unit at valve compartment. Pulled this fridge out with some resistance but was unable to tell why. Had my slide under it abut unit still fought to come out. After having maintenance help me slide it back we found a cabinet handle stuck under my slide from under the fridge. No floor damage was found to have been caused during this. Will need to order the fill tube extension rescheduled for 4/12; ordrng 1 Wp2174755 (Tube extension)
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Pflugerville, TX 78660
Matthew
Job Details: 04/04/2024
Arrived on site to replace faulty tub ring and outer tub. Could not test unit being in the garage. Job complete
We serviced a
JENN-AIR OVEN
Model JJW2830LL00
Near Georgetown, TX 78628
Maurice R
Job Details: 04/04/2024
Arrived onsite for oven tripping the breaker. On inspection I pulled unit our and metered the amp usage. The oven never draw more then 18 amps. I set the oven on bake to 425? and the breaker did not trip. If you do the convection bake it will trip the breaker and if you use broil it will trip the breaker. Called talked with Eric at WP and did a few volt checks and we came up with the breaker being weak. Customer is going to change the breaker today and will call if issues continue. If a call back happens send both control boards for upper and lower ovens. W11525530
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Austin, TX 78727
Wesley
Job Details: 04/04/2024
"Arrived onsite and found unit not flowing due to crushed duct, repaired duct and advised customer on findings. All checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Hutto, TX 78634
Sterling
Job Details: 04/04/2024
On arrival verified complaint of unit making noise and freezing food. Found the damper motor is sticking open at times and knocking. Recommend replacing damper. Ordering damper/diffuser Rescheduled for 4/12. ; ordrng 1 W11236851 (Damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Round Rock, TX 78681
Paul
Job Details: 04/04/2024
"Arrived onsite for a refrigerator not making ice and not cooling correctly in either compartment. I found no air movement but the evaporator fan was running. I found the FC evaporator cover with frost build up on it. I found the icemaker mold full of cold water but not frozen because of the temp. I explained to the customer that this was why there was no ice. I tested the thermistors and found them good. I ran a forced defrost and found it working as designed. The top shelf in the freezer was packed with frozen product in bags and they fell off the shelf and wedged against the vents. I removed the frost from the cover, removed the cover, and found the evaporator packed in frost and some ice. I found the evaporator thermistor not mounted properly and loose. I suspect between this and the bags choking off the vents caused the defrost issue. I removed all the frost from the evaporator and tested the refrigerator. All is working as designed. Call complete."
We serviced a
KITCHENAID FRIDGE
Model n/a
Near New Braunfels, TX 78132
Ryan B
Job Details: 04/04/2024
Arrived on site to inspect unit for broken/ warped shelves. Upon closer inspection found shelve is warped and clips on handle are broken. Ordering shelve and handle and will return. Office to reschedule. ; ordrng 1 W11387053 (Shelve) and 1 W11336585 (Front pan) and 1 W10469177 (Support)
We serviced a
MAYTAG MICROWAVE
Model MMV4207JZ00
Near Taylor, TX 76574
Sterling
Job Details: 04/04/2024
"On arrival verified complaint of vent not running and no power. Found unit fuse is blown. Unsure where the spark complaint came from as customer states no spark. Brought unit down and inspected and found no visual damage. Put breaker tool on fuse and ran fan. Fan only gets voltage on high setting recommend replacing main board. Ran cycle and found unit heats correctly and doesnt blow fuse. Tested with magic lights tool got all three lights, opened door and closed multiple times nothing seemed to trip fuse. Spoke to SW recommend door interlocks for possible oil inside as unit is very oily. Light under unit is not working either. Ordering door interlocks, main board, light socket, and bulb. Unit will need fuse replaced on return. ; ordrng 1 W11391718 (Main board) and 1 W11182140 (Upper interlock) and 1 W11182141 (Lower interlock) and 1 W10210871 (Lamp socket) and 1 8206232A (Bulb)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near New Braunfels, TX 78130
Andrew
Job Details: 04/04/2024
Arrived on site and dropped part off. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78744
Scott
Job Details: 04/04/2024
"Arrived on site ,replaced icemaker . Ran harvest . IM harvested and filled properly . No water leaks detected at time of service . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Bee Cave, TX 78738
Luis
Job Details: 04/04/2024
"Arrived on site for water leaking. Found fill tube extension not fully inserted to fill cup causing water to leak,removed icemaker adjusted fill tube extension,reinstalled icemaker ran fill test passed no leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Hutto, TX 78634
David Z
Job Details: 04/04/2024
"Arrived on site to diagnose refrigerator dripping water out of ice door. Examined unit and found water had been turned off. Customer also said they could hear a valve running every couple minutes. I powered on the unit and tested. I could not duplicate any failures. Unit was set to crushed ice, so ice door may not have closed. Based on some frozen trails ice fill tube may have also been obstructed / sprinkling. Added some tape over the tube to stop any further splashing. Tested several times and could not find any other failures. Call completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Austin, TX 78731
Wesley
Job Details: 04/04/2024
"Arrived onsite for ice production not able to keep up with family demand. Advised customer on design and principles of production in this model. Advised customer that unit is operating as designed but may not be capable of keeping up with family needs for a household of 6. Provided customer instruct, customer will follow up with Kitchenaid customer care. No error codes and cooling is correct. Ice is producing at the normative rate."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM05
Near Fort Cavazos, TX 76544
Jonathan M
Job Details: 04/04/2024
"Arrived on site for a refrigerator that has doors that wont seal. Inspected unit and work area. The customer advised they just got this unit and that it has been frosting up in the freezer and they have had icicles hanging from the top of the freezer. I did confirm the customer complaint and found the upper left him. Part of the gasket on the freezer door, not ceiling. I opened up the freezer and found a huge gap up at the upper left-hand corner, causing the door not to seal due to uneven surfaces. I found that the cabinet was bowing, outward at the edge, causing the gasket not to be able to fully seal. I called Whirlpool Techline and spoke to Rob SR# 7738825354. He had me send him several photos of the damage and advise that the gap was too wide to seal, and with the cabinet bowing, there would be no repair that could fix this issue. He advised that he would be sending this to review, and to inform the customer that Whirlpool would probably most likely be in contact with them within the next 3 to 5 business days. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Fort Cavazos, TX 76544
Jonathan M
Job Details: 04/04/2024
I called Whirlpool Techline and spoke to Rich SR# 7738823982. He advised that he would just go ahead and replace the compressor. He advised to also bring some sound pads in case. Ordering parts in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve) and 1 NITROGEN (NITROGEN) and 4 W11113654 (Pads)s
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Bastrop, TX 78602
Joe Z
Job Details: 04/04/2024
Arrived on site for not drying. Upon arrival inspected unit and found timer and knob have failed. Replaced timer with knob kit. Ran vent test and test failed. Removed vent hose and re test and test now passes. Ran a heat cycle and unit heats correctly. Unit is operating as designed. Advised customer to have vent cleaned. Explained how heat circuit issues will fail if unit is continuously used without vent being cleaned. Job complete
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Smithville, TX 78957
Joe Z
Job Details: 04/04/2024
Arrived on site for water remaining in dispenser drawer and unit shakes a lot. Upon arrival ran diagnostics and there are No saved error codes. Ran a drain and spin at high speed and cannot duplicate shaking issue. Ran a drain and spin with load of clothes. Unit operates correctly. Found front left foot slightly out of adjustment. Secured foot correctly. Found dispenser cannot siphon correctly due to having lots of build up. Replaced drawer assembly. Test unit on a wash cycle and all water siphoned correctly. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near Seguin, TX 78155
Tim M
Job Details: 04/04/2024
"Arrived on site to test unit for not drying dishes. Customer stated that there would be a lot of condensation on the walls of the DW. Explained to customer the importance of using rinse aid with plastic tub DW and that itll take up to 50 washes to cure the tub fully. Ran a diagnostic cycle, all components are engaging properly, heater is getting hot and unit is draining properly. Advised customer to prop door open at the end of each cycle to aid in the drying of dishes. Unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Cedar Park, TX 78613
Maurice R
Job Details: 04/04/2024
Arrived one for previously diagnosed parts. Installed the gasket and ice bin. The unit was off when I arrived informed the customer not to add anything hot in to the unit for 6 hrs and it wont make ice for 24 hours.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Seguin, TX 78155
Tim M
Job Details: 04/04/2024
"Arrived on site to test unit for not latching. Customer stated that from the beginning of ownership unit would click and than shut off without starting cycle. Tested unit, found water valves were shut off. After opening valves, put unit through diagnostics cycle, lid latched and all components engaged properly. Unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ01
Near Austin, TX 78732
Paul
Job Details: 04/04/2024
Arrived onsite for an ice machine thats completely dead and will not turn on. I found the external drain pump not passing neutral. I replaced the pump and the ice machine started working as designed. I watched the unit go thru a flush cycle and part of a regular cycle finding no water leaks present at this time. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Round Rock, TX 78681
Paul
Job Details: 04/04/2024
Arrived onsite for an ice machine making thin ice again. I found decent pressure out of the fill valve and the reservoir was 3/4 from being full when the valve shut off. I replaced the reservoir drain pump again and tested the machine. The reservoir overflowed when it ran the flush cycle and filled completely full when the harvest cycle started. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near San Marcos, TX 78666
Ryan B
Job Details: 04/04/2024
"Are on site to replace control and touch screen diagnosed on previous trip. Upon closer inspection found ribbon cable faulty as well as the control and ui. Replaced, panel, control, and switch membrane. Tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Kingsland, TX 78639
Gerry C
Job Details: 04/04/2024
MVW7232HC2 Arrived to inspect operational issues. Service test mode had F8E1 as the only stored error and I cleared for testing. I found the cold inlet completely restricted and the hot also affected. The unit will require a replacement valve assembly. No leak observed during service. ; ordrng 1 W11614515 (Valve Assy)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near New Berlin, TX 78155
Tim M
Job Details: 04/04/2024
"Arrived on site to replace previously diagnosed control board per wifi team. Replaced control and tested, unit is running as designed, job complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Pflugerville, TX 78660
David Z
Job Details: 04/04/2024
"Arrived on site to diagnose dryer with long dry times. Tested unit and found almost no airflow coming through unit. Found the hose was puffed up due to pressure. When I disconnected the vent hose it blew out lint, but when it's connected it's not moving any air. Let leasing / builder know that there is an issue with the ducting in the wall and the dryer itself is working as designed. Call completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Austin, TX 78758
Matthew
Job Details: 04/04/2024
Arrived on site and tenant was not home. The office tried to reach tenant but no answer. Knocked on the door and stayed on site for 20 minutes. Office will need to reschedule. ; O-emld tckt
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Leander, TX 78641
Miguel
Job Details: 04/04/2024
Arrived on site for dishwasher missing wheels on lower rack. Replaced wheels. Ran diagnostics. All components pass test. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Bastrop, TX 78602
Joe Z
Job Details: 04/04/2024
"Arrived on site for oven shuts off by itself and has tripped breaker once. Cooktop operates correctly. Upon arrival, ran diagnostics and get error code F96 temperature sensor/ control board failure. Test unit by preheating to 350. Unit preheated correctly. Heating cycles began. As unit began to go to low side of heating, the breaker tripped"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Lakeway, TX 78738
Luis
Job Details: 04/04/2024
"Arrived on site for loud noise. Noise due to ice hitting evaporator fan blade,removed cover ice on,y on upper section,defrosted ice ran heater test passed reassembled unit ran fan test passed thermistors passed,changed defrost setting to basic"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EBS05
Near Austin, TX 78732
Paul
Job Details: 04/04/2024
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I used a 5/16-24 tap and cleaned the threads up in the basket. I mounted the door and put all four screws and washers in. I adjusted the FC door for proper closure and seal. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near New Braunfels, TX 78132
Ryan B
Job Details: 04/04/2024
"Arron site to inspect unit for humming noise coming from unit. Upon closer inspection ran diagnostic test for all fans could not replicate noise. Was shown video by customer of noise sounded as ice hitting Dan. Removed evaporator cover to confirm no excessive ice build up or obstruction. No visible issues found, fridge was set on 33 adjusted to recommended temperature. Could not replicate sound or find cause of issue. Customer stated unit did it for about a week and has subsided for a few days. No leaks present at this time. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB765FC4
Near Salado, TX 76571
Tyler
Job Details: 04/04/2024
Arrived on site for washer making a banging sound when agitating(per customer) upon arrival confirmed noise issue and found agitator loose on gearcase. After securing bolt I found noise still present. Traced it to inner workings of gearcase and replaced gearcase under previous 02/05/24 warranty. Retested unit and found no noise present and no leaks. Call complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78628
Maurice R
Job Details: 04/04/2024
"Arrived onsite for previously diagnosed parts. Installed the UI, control board and the bulb. Tested unit by heating up a cup of water. The unit is operating as designed from the factory."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHB0
Near Austin, TX 78723
Matthew
Job Details: 04/04/2024
"Arrived on site for console flashing. Upon arrival on site, unit was powered off and customer stated unit was flashing and beeping constantly. Found a few buttons not responding. Ran a quick test to confirm if other issues are present. Continued to disassemble console and found console failed. Replaced new console. Retested and now buttons feel much smoother and responsive to touch. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Elgin, TX 78621
Joe Z
Job Details: 04/04/2024
"Arrived on site for unit not washing correctly. Upon arrival, ran diagnostics and got error code F4-E3. Wash motor not operating. Test unit and confirmed sump and motor is energizing just not pumping water through spray arms. Need to replace sump and motor. Replaced sump and motor. Test unit and is now operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Maxwell, TX 78656
Ryan B
Job Details: 04/04/2024
Arrived on site to inspect unit for scraping noise when cycle begins. Upon closer inspection found motor Coming point broken on shaft. Broke blower wheel removing motor. Replaced motor and blower wheel unit now sounds correct but is not heating ordering igniter and will return. Rescheduled for 4/12/24; ordrng 1 279311 (Igniter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Austin, TX 78754
Matthew
Job Details: 04/04/2024
Arrived on site to replace faulty wash motor. Replaced sump motor and tested for leaks and found no leaks at this time. Job complete
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Cedar Park, TX 78613
Miguel
Job Details: 04/04/2024
Arrived on site for front left burner not working. Found igniter working but not igniting gas. Replaced burner head. Cleaned and cleared orifice. Verified operation. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Leander, TX 78641
Miguel
Job Details: 04/04/2024
Arrived on site for center burner not lighting. Found spark was good. Not getting gas through burner. Replaced burner head. Cleared and cleaned orifice. Verified operation. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Georgetown, TX 78633
Lou
Job Details: 04/04/2024
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the ice maker and tested. Ice maker is operating as designed and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Elgin, TX 78621
Joe Z
Job Details: 04/04/2024
"Arrived on site to install previously ordered parts. Replaced agitator,gearcase,stator,rotor,clutch, and slider. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near Austin, TX 78704
Leonardo
Job Details: 04/04/2024
Arrived on site to replace element under special project. Replace element test unit and unit test good Jo complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 04/03/2024
Arrived on site to test unit for unit turning leds on. Found shorted keypad. Replaced ui board test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Georgetown, TX 78633
Gerry C
Job Details: 04/03/2024
"WRF767SDHZ02 Arrived to install previously ordered parts. I installed the kick plate and fan grille and tested. The customer advised that since the last repair, the machine has worked as designed. No leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Belton, TX 76513
Jonathan M
Job Details: 04/03/2024
"Arrived on site for a dishwasher that has a broken dispenser. Inspected unit and work area. The customer advised the dispenser door. Just does not open and showed me that when she even pushes the flap opener, but it doesnt open by itself. I inspected the dispenser and found that the spring on it had broken causing the issue. I replaced the dispenser assembly and test of the unit. Found the unit working an operating as designed with no leaks present during operation. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78731
Wesley
Job Details: 04/03/2024
Arrived onsite for washer grinding noise. Found unit bellow not seated and causing squealing on spin. Seated bellow. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78731
Wesley
Job Details: 04/03/2024
Arrived onsite and found unit with lost touch. Reset unit and repaired touch function. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Georgetown, TX 78626
Sterling
Job Details: 04/03/2024
On arrival verified complaint of unit not heating. Ran unit and it is cold. Checked voltage and have 240 at terminal block. Inspected unit and found 1 wire at the hi limit disconnected. Connected and ran unit. Unit runs and heats correctly no noise found. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW09
Near Hutto, TX 78634
David Z
Job Details: 04/03/2024
Arrived on site to diagnose microwave with no power to unit. Customer said it failed overnight and not when in use. Examined unit and found fuse had failed and was testing open. Replaced fuse and ran unit. Verified all working as designed. Repair completed.
We serviced a
JENN-AIR RANGE
Model JGCP548HL00
Near Round Rock, TX 78681
Miguel
Job Details: 04/03/2024
"Arrived on site with parts for front center burner. Replaced orifice and burner head, verified operation. Call complete."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Seguin, TX 78155
Andrew
Job Details: 04/03/2024
Arrived on site to test unit for sitting water and not starting wash cycles. Found blue wire to drain pump was cut. Installed butt connection and unit now working as designed. Unit completed diagnostics with no issues. No leaks detected. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lago Vista, TX 78645
Miguel
Job Details: 04/03/2024
"Washer is giving sensor problem and knocking. Found f0e4. Ran diagnostics and unit made a bit of noise but otherwise completed diagnostics. Called Techline. File #773881581 . Error indicates cold and hot May be switched. Hot water introduced during rinse, confirmed water valves check ok. Recommends new drawer. Removed rotor and found oil on the slider indicating gearcase is leaking again. Will need gearcase and slider, clutch, washplate, control and valve assembly. Will need authorization, advised customer we will call to schedule once approved. ; ordrng 1 Autho and 1 W10902814 (Washplate) and 1 W11449841 (Gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Cedar Park, TX 78613
Lou
Job Details: 04/03/2024
"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit makes a screeching noise constantly throughout the cycle. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I tilted the unit back and removed the pulley shield and found the belt has been slipping based off the rubber markings on the pulley (photo). I removed the belt and pulley and found gearcase oil on the underside of the pulley and on the splutch assembly (photo). I provided photos to the customer and advised of my findings. I attempted to remove and replace the gearcase, splutch and belt; however, when I went to remove the washplate, I found that it is seized to the gearcase spindle. I advised the customer of the situation and that I would have to order another washplate as this one might break if I force it off. I am ordering the washplate and washplate removing tool and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 04/11/24. The unit is operating properly and no water leaks observed during service. I will return with all prescreened parts.; ordrng 1 W10752283 (Washplate) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 SPECIALTOOL (WASHPLATE REMOVAL TOOL)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Leander, TX 78645
Miguel
Job Details: 04/03/2024
Arrived on site for unit not making ice and control panel falling out. Found control panel does not properly secure. Tabs and holders seem to be in place. But it does not pop into place. Ordered user console and seperator. Cycled icemaker and verified operation of icemaker and of water valve. Customer said it just started working. Reset for mon. ; ordrng 1 W11642011 (Display panel) and 1 WPW10353552 (Seperator)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Austin, TX 78756
Leonardo
Job Details: 04/03/2024
Arrived on site to test unit for right front burner not igniting. Test unit and unit working at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bastrop, TX 78602
Ryan B
Job Details: 04/03/2024
"Arrived on site to inspect unit for shooting water out of dispenser. Upon closer inspection found unit was having issues due to improper installation of water filter, adjusted filter, tested unit, unit is running as intended. Job complete"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Marble Falls, TX 78654
Maurice R
Job Details: 04/03/2024
Arrived onsite for previously diagnosed parts. Installed the new door on the oven. The door is operating as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Austin, TX 78704
Joe Z
Job Details: 04/03/2024
Arrived on site for not making ice and water door dispenser is not operating. Upon arrival customer stated that has just replaced filter. Inspected filter and is correct. Found that unit dispenses with filter removed. Need to replace filter housing. Ordering housing. Office to reschedule.; ordrng 1 WPW10121140 (Filter housing)
We serviced a
WHIRLPOOL RANGE
Model KDRS483VSS03
Near Austin, TX 78737
Leonardo
Job Details: 04/03/2024
Arrived on site to test unit for low flames. Adjusted regulator test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Georgetown, TX 78633
Gerry C
Job Details: 04/03/2024
"WED5620HW2 Arrived to inspect damage. I found the front panel was dented in, below the left side of the door. I removed and replaced the panel and tested. Operational test good."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Austin, TX 78704
Joe Z
Job Details: 04/03/2024
"Arrived on site for not spinning,upon arrival, ran diagnostics and got error code F5-E3 lid will not lock or unlock. Ran a automatic test cycle and lid will not lock. Ran a normal cycle and lid would not lock. Found lid is pushed and bowed inward not allowing strike to make correct contact with latch. Corrected lid. Cleared error code and lock now operates. Ran an automatic test cycle as well as a drain and spin cycle. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/03/2024
Arrived on site and replaced compressor and smoothed out welds on evap and buffed to smooth finish. Replaced evap and vacuumed system. System held pressures for 30mins. Charged to specs with 6.2oz of r134a. Allowed ice sheet to form and after about 20 mins of running heard a loud popping sound. Found condenser now leaking refrigerant. Leak is underneath shrink wrap from factory weld. Needing condenser to fix issue. Needing 2hrs on return visit. Office to reschedule. ; ordrng 1 WP2313624 (Condenser) and 1 W10843121 (Non UV)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Kyle, TX 78640
Ryan B
Job Details: 04/03/2024
"Arrived on site to replace motor diagnosed on previous trip. While removing motor had to break blower wheel off. Replaced wheel and motor, tested unit, unit is running as designed. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NHZS0
Near Belton, TX 76513
Jonathan M
Job Details: 04/03/2024
"Arrived on site for an ice machine. That is not making ice. Inspected unit and work area. The customer advised that the unit only seems to drop a few shavings of ice. Upon entry, I found a sheet of ice that was made over the evaporator plate, and when it went to harvest and turned on the gas valve, I found the ice was not sliding down the evaporator plate. I spoke to CS and G C, and found the evaporator plate had ridges on the Top of the evaporator plate where the welds of the plate were welded. I was advised that we would need to use fine grade sandpaper to sand those welds down to make a smooth surface for the sheet of ice to drop. I am rescheduling the customer to 4/12 to return with the necessary equipment. The customer is requesting a p.m. appointment.; schdld next appmnt for 4/12 FRI PM"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM0
Near Lakeway, TX 78734
Wesley
Job Details: 04/03/2024
Arrived onsite for unresponsive and found a bad power supply in dishwasher door panel. Repaired wiring. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Leander, TX 78641
Miguel
Job Details: 04/03/2024
Arrived on site for oven door being bowed. Customer already had new doors. Removed and replaced both upper and lower front glass door. Installed nameplate. Call complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Georgetown, TX 78626
Sterling
Job Details: 04/03/2024
"On arrival verified complaint of unit making noise. Replaced timer and knobs per previous diag. Ran unit and confirmed knocking noise is coming from back right corner. Replaced bulkhead, rollers, and shafts. Confirmed vent and heater are secure and not moving. Blower housing is good and not bouncing. When back plate is removed it gets quieter. Spoke to TL Bruce 7738814528. He states cabinet will need to be replaced as it may not be square as everything else has been replaced. Spoke to GC. Instructed to speak to office. Spoke to SW and instructed to order cabinet. Ordering 1x cabinet; ordrng 1 8533643 (Cabinet)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Georgetown, TX 78626
Sterling
Job Details: 04/03/2024
On arrival verified complaint of unit rusting. Rust spots wipe right off as tub is plastic. Inspected racks and rails and found no damage. Heater has a light rust on it from use but not a failure of the heater. Rust spots will wash and wipe away. Advised customer to use affresh tablets and proper use and care. Unit is working as designed. Job complete. No leaks detected during service
We serviced a
KITCHENAID OVEN
Model KOSE900HSS21
Near Spicewood, TX 78669
Scott
Job Details: 04/03/2024
"Arrived on site for oven not starting . Ran diagnostics no error codes . Found oven will not start with grill attachment plugged in .removed grill . Ran preheat . Oven is performing normally . Instructed customer to on grill attachment,also recommend having oven hooked up to WiFi . Job complete"