Near Austin, TX 78733
Kevin
Job Details: 10/29/2020
OVEN WHIRLPOOL MER8600DS0 "Arrived on site and replaced bake element diagnosed by previous technician, after replacement it is heating properly, took one picture.
Near Leander, TX 78641
Kayman
Job Details: 10/29/2020
WASHER LG WM2016CW Arrived onsite for washer that started smoking during high spin. Upon inspection I found some rubber shavings inside he boot as if the basket had been rubbing against it at some point. I accessed and inspected the rotor and stator and they both looked good with no burn marks or indications of a burn out. I then engaged the high spin and I found the unit began knocking from the back accompanying a loud scratching noise coming from within the tub. The shocks also felt very weak. As per DW the knocking and scratching is the bearing going out causing the machine to throw off center during spin. The unit will need a full tub job 2 men and 2 hours as well as shocks and a new boot.
Near Cedar Creek, TX 78612
Andy
Job Details: 10/29/2020
OVEN WHIRLPOOL WFE540H0ES0 Arrived on site for range oven not getting hot enough. Preformed temperature test and found unit now heating but lower then what is in range. Will need to replace temperature sensor and element. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10833885 (sensor)
Near Leander, TX 78645
Lou
Job Details: 10/29/2020
ICE MACHINE KITCHENAID KUIA18NNJS4 "Arrived on site to inspect ice machine not making ice. Upon further inspection, the customer had the unit turned on. I found the evaporator not freezing and producing ice. The unit is recirculating the water as designed. I pulled the out from the cabinet and checked amps to the compressor and found it reading 3.40amps. Also found where someone had tapped into the refrigerant line and let the tap on the line. I am ordering a sealed system repair consisting of the compressor, evaporator, drier, access valve, CNOTE-3 HOUR JOB & CNOTE-AUTHORIZATION. No water leaks observed during service, unit left turned off. Office to schedule return service.; ordrng 1 CNOTE (3 HOUR JOB) and 1 CNOTE (AUTHORIZATION ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10843121 (filter dryer) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Near Austin, TX 78748
Luis
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Arrived on site for cooling complaint. Customer defrosted unit due to ice build up in fresh food evaporator. Ran diagnostics Evap thermistor reading open,per service pointer W11092686F replaced defective thermistor,secured thermistor to correct location on suction line using foil tape and a zip,replaced drip pan and modified to sit flush,secured evaporator to liner housing using clamps and zip ties,secured new cover with 4 screwsAUTHO for service pointer S16360"
Near Austin, TX 78737
Leonardo
Job Details: 10/29/2020
OVEN WHIRLPOOL GBD307PDB1 "Arrived on site to test unit for no power. Found opened fuse,replaced fuse test u it and found upper blower not coming on. Ordering new fuse WPW10016550 reschedule for Monday ; ordrng 1 WPW10016550 (BLOWER UPPER OVEN )"
Near Liberty Hill, TX 78642
Kayman
Job Details: 10/29/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for wall oven showing error code for cooling fan speed. Upon inspection I found that in low speed the fan doesn’t spin. I accessed and replaced the blower fan and the main control. I tested the unit and it got up to 350 * with no issues. Job complete.
Near Austin, TX 78748
Luis
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for freezing in fresh food. Called tech support per tech support tall bottles or products not to be on small shelf near ice room to prevent air from impending towards thermistor location,also per tech support raised temp from 37° Sr#7729157734"
Near Lago Vista, TX 78645
Lou
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and found the unit is not filling with water fully. I checked the inlet hose and it is good and straight with no kinks. I found the fill tube was badly kinked. I was able to adjust the tube and retested and the unit continues to not fill fully. Also found the left rail does not go all the way inside the tub when pushing the upper rack all the way in. Removed and replaced the rail and it continues to fail. I removed and replaced the adjuster kit and retested and the rails are going back. Also found the bottom rack is badly warped and does not stay on track on the right side. I am ordering the inlet valve, fill tube and lower rack. . No water leaks observed during service.; ordrng 1 W10311986 (lower dishrack) and 1 W10878507 (inlet tubing) and 1 WPW10327249 (water intake valve)"
Near Leander, TX 78641
Lou
Job Details: 10/29/2020
WASHER LG WM2688HWM "Arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics and tested. I found the drain pump would not drain the water. I could hear the motor, but it sounded as if something was rattling inside the pump. I removed and replaced the drain pump and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78759
Wesley
Job Details: 10/29/2020
DRYER WHIRLPOOL MEDX655DW
Near Bastrop, TX 78602
Andy
Job Details: 10/29/2020
WASHER WHIRLPOOL MVWC300VW1 "Arrived on site for washer not spinning properly. Tested and inspected unit and found failing cabinet and base deteriorating creating damage to motor, transmission, coupling basket agitator. Will need to replace cabinet, back, base, inner and outer tub, agitator. Motor, clutch, coupling and transmission to properly complete repairs. Ordering needed parts, office to schedule return trip. 2 hour job. Authorization needed.; ordrng 1 285771 (base) and 1 63424 (cabinet) and 1 63849 (tub-outer) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10389328 (basket & bal ring) and 1 WPW10093672 (agitator) and 1 WPW10194450 (panel-rear)"
Near Austin, TX 78717
Jimmy J.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived on site for return visit to install bushings. Installed both bushings and doors open and close as designed. Job complete.
Near Georgetown, TX 78633
Tyler
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM01 Arrived on site to diagnose refrigerator that was continuously frosting up in the freezer. Upon arrival I found that the unit after disassembling the freezer was having a defrost issue with the thermistor the wires had come exposed from the harness to the thermostat itself and moisture had gotten into the sensor and shorted it out and they cause a feedback issue to the main control where the main control would not even go into defrost whenever the thermostat was bypassed. After installing necessary Parts and Turning on the unit I found everything is now functioning as designed at the main control would function through Its cycles as needed.
Near Austin, TX 78758
Scott
Job Details: 10/29/2020
REFRIGERATOR FRIGIDAIRE FRT21LR7ABH "Arrived on site for IM not making ice . Found ice maker working but valve has failed . Ordering valve. ; ordrng 1 242252603 (valve-water)"
Near West Lake Hills, TX 78746
Kevin
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KBFS25EWMS3 "Arrived on site and attempted to cycle icemaker manually and motor is rocking back-and-forth. Replaced icemaker under one year warranty and cycled it and it is operating properly and filled with water, job complete"
Near Round Rock, TX 78681
Tommy
Job Details: 10/29/2020
FREEZER WHIRLPOOL WRF555SDHV02 Arrived onsite for freezer light not turning on. Found switch didn’t have frost but had small piece of plastic causing it to be unaligned. Fixed switch and tested door and light 5 times. Unit operating as designed. Job Completed.
Near Pflugerville, TX 78660
Scott
Job Details: 10/29/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave not responding to commands . Ran diagnostics and got humitynsensor error . Ordering sensor and MW control board . . ; ordrng 1 W10460457 (sensor) and 1 W11325603 (CONTROL)
Near San Marcos, TX 78666
Andrew
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site to test unit for dented door panel. Found dent on lower left corner. Replaced panel, tested unit, unit works good. No leaks detected. Job complete."
Near Cedar Park, TX 78613
David S
Job Details: 10/29/2020
WASHER MAYTAG MVWC415EW1 "Arrived on site for washer not spinning out and making a horrible noise. I inspected the unit and work area. I found fault codes F0E5 off balance load, f7e6 motor fault. I ran the unit through a diagnostics cycle and could hear the unit slip during high spin. I inspected the gear case and found the gear case it’s self slipping.
Near Salado, TX 76571
Tyler
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for icemaker that was not producing ice. Upon arrival customer stated the icemaker has been producing ice perfectly fine their original complaint was that it was not dispensing ice probably outside of the door. After further inspection of the unit I found that the issue has been because some ice inside the bucket had gotten wedged in between the dispenser teeth and cubed and crust arm dispenser flat wedging the two together and not allowing for the teeth to rotate around and dispense the ice out of the bucket and was causing a lot of strain on the buckets locking mechanism trying to force the bucket out of it mounted position. I had to carefully unwed the ice from inside the bucket in order to remove the ice bucket from the dispenser and from there I was able to disassemble the ice bucket and found that somehow the dispenser arm that runs along the bottom the bucket was also popped out of place and was not allowing for the solenoid to
Near Austin, TX 78703
Leonardo
Job Details: 10/29/2020
DISHWASHER KITCHENAID KDTE704DSS0 Arrived on site to test unit for console lights coming on and off. Test unit and found haorted console and board. Replaced both parts under 1 year warranty. Test unit and unit test good job complete.
Near Kyle, TX 78640
Richard
Job Details: 10/29/2020
REFRIGERATOR LG LFC25776SB/00
Near New Braunfels, TX 78130
Noah D
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for broken lights, upon inspection confirmed the freezer LED was out, replaced freezer LED and checked for all functions. All functions returned. Complete"
Near Austin, TX 78745
Leonardo
Job Details: 10/29/2020
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site to test unit for no power test unit and found bad control board. Replaced board test unit and drain motor shorted control board again. Replaced drain motor ordering new control board.. ; ordrng 1 W10906431 (CONTROL BOARD )
Near Austin, TX 78723
Matthew
Job Details: 10/29/2020
WASHER LG WM3470HVA Arrived onsite for washer leaking. Upon inspection found that unit was not leaking from underneath. Customer experienced over suds from large load and unit released excess through rear vent. Customer can avoid future experience by decreasing the amount of items per load and monitoring high efficiency detergent use.
Near Austin, TX 78702
Jacob
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived onsite for unit not cooling or freezing. In plugged then plugged in unit. Let unit run. Did not hear the start device kick on. Replaced start device. Let unit run for about 15min. Did feel a temperature difference. No issues at this time. Job complete
Near Cedar Creek, TX 78612
Andy
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for washer leaking dry spots, upon arrival customer informed me issue is unit not filling all the way up with water. Checked for error codes and found none. Tested unit and all operations appear normal. Called tech line and spoke with Joel (SR# 7729154897) Made aware of stated issues and what was found. Was instructed that all operations are normal and to instruct customer on water level and on loading and use and care and practice for best performance. Did as instructed. No repairs are needed at this time. No water leaks present at time of service."
Near Horseshoe Bay, TX 78657
James
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KSSC48QTS02 Arrived on site and tested operation. Found condensation building under ice bucket and dripping down through ice door. Found ice door seal not sealing and motor making grinding sound. Installed new door and motor assembly. Tested operation and found unit working properly. Job complete
Near Austin, TX 78704
Jacob
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID JF36NXFXDE01 Arrived onsite to replace modules ordered by previous technician. Replaced the both right bottom led and middle led inside the refrigerator. Lights lit back up bright again. No issues at this time. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 10/29/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PF6 "Arrived on site to inspect fridge for not making ice and broken drawers, upon inspection found the wrong bracket was given, icemaker was in frozen state. Ordering icemaker and correct bracket. Office to reschedule. ; ordrng 1 240350903 (FRAME ) and 1 240351207 (TUB) and 1 241798231 (ICEMAKER )"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/29/2020
OVEN WHIRLPOOL WOD77EC0HS02 "Arrived on site for double oven not turning on. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no fault codes. Exit diagnostics mode and tested bottom oven and found control not responding. Performed diagnostics and activated low components and found working. Performed factory reset and tested control and found working. All tested good."
Near Elgin, TX 78621
Andy
Job Details: 10/29/2020
RANGE WHIRLPOOL WFC150M0JB0 Arrived on site for range damaged panel. Inspected unit and found damaged panel. Went to replace and found panel sent with is damaged as well. Ordering needed part. Also found issue with cooktop. Ordering as well. Office to schedule return trip.; ordrng 1 8195534 (cooktop) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11027440 (PANEL/ INSPECT) and 1 W11027440 (PANEL/ INSPECT )
Near Austin, TX 78704
Jacob
Job Details: 10/29/2020
OVEN WHIRLPOOL KSDG950ESS1 Arrived onsite for unit making noise during the baking process. Turned unit on. Unit got to 140 degrees and started making clanging noise. Found that convection fan needed to be changed out. Could not perform service as the unit has a down draft attached under the unit. Took pic of down draft in quick pic. Will need 2MAN and 2HR request. Office to reschedule.; ordrng 1 REQUEST (2MAN) and 1 REQUEST (2HR)
Near Cedar Park, TX 78613
David S
Job Details: 10/29/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site for sealed system repair. I powered the unit on and put it into test 40, I let the 3 way valve go to home position. I gained access to the compressor. When I punctured the dryer I found 10 psi in the system. I removed the compressor and installed a new compressor, non uv dryer and an access valve. I pulled a 30 inch vacuum. I put a measured charge of 4.5 oz into the system. I found good pressure and the freezer starting to cool after letting it run for 15 minuets. The unit is operating as designed. Job complete."
Near San Marcos, TX 78666
Andrew
Job Details: 10/29/2020
RANGE WHIRLPOOL WFC150M0JB0 "Arrived on site to test unit for shutting off. Tested unit found connection on control panel just touching, not even connected. Secured connection, tested unit, unit works good. Job complete."
Near Bastrop, TX 78602
Andy
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for water leaking in FC and UI not working properly. Tested and inspected unit and found water coming from ice maker fill tube improperly seated and found UI not responding properly. Reseated fill tube properly and removed failed UI and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78744
Leonardo
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Austin, TX 78744
Leonardo
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Austin, TX 78750
David
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL KUDS01DLSP0 "Arrived on site to diagnose dishwasher that was having issues with door closing. Found that the link pulleys had broken loose on both sides, and both are rotating into the door panel. Replaced both links and retested. Unit is. Now working as designed. No water leaks found at time of service. Note - unit has a hard line going to the fill valve. When I moved the unit it was dripping. Tightened the line and had drips stop. Advised the customer to check on the valve within 1-2 days to make sure drips are contained."
Near Austin, TX 78744
Leonardo
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 10/29/2020
DISHWASHER GE GLD5604V00BB "Arrived on site to install previously diagnosed and ordered parts. Due to the TOD switch and TOD being bad, I removed and replaced both and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Manor, TX 78653
Matthew
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF540PADM2 "Arrived onsite for dishwasher not heating. Ran diagnostics test and unit completed each section of the test cycle. Noticed that the customer was using liquid detergent, no rinse aid, and unit was not being supplied with hot water. Made recommendations to customer of using detergent tablets, addition of rinse aid and supplying hot water to unit before starting cycle for improved performance. Also instructed customer on proper loading of dishes and notified customer that plastic ware will have the tendency to not retain heat from the wash and hold water unlike glass and ceramic items."
Near Round Rock, TX 78665
Cliff
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL GX5SHDXVB00 Arrived on site to diagnose a refrigerator that is not cooling. Found start device for compressor failed. Replaced compressor relay and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Jonestown, TX 78645
Lou
Job Details: 10/29/2020
WASHER GE GUD24ESSMWW
Near Austin, TX 78751
Matthew
Job Details: 10/29/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived onsite for refrigerator episode of not cooling. Upon inspection found unit to be freezing properly. Evaporator was good, fan was working properly, compressor working properly and unit defrost system working properly. Upon further inspection found that unit was plugged into GFCI outlet. Episode was caused by GFCI trip. Instructed customer that freezer should be on dedicated breaker for proper performance. Current setup could cause another fault. Job complete."
Near Kingsland, TX 78639
James
Job Details: 10/29/2020
RANGE JENN-AIR JGRP536HL00 Arrived on site and installed correct orifices into cooktop and oven burners. Tested operation and found unit working properly. Job complete
Near Pflugerville, TX 78660
David S
Job Details: 10/29/2020
OVEN WHIRLPOOL RBS305PVS03 Arrived on site for oven not having power. I inspected the unit and work area. I found the thermal fuse blown. I replaced the thermal fuse. I checked the blower motor and showed good resistance. I reassembled the unit and put it through a preheat. The blower motor came on and I could feel good air flow. I spoke to the customer about what can cause the thermal fuse to blow. Job complete.
Near Hutto, TX 78634
Cliff
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to replace previously ordered parts for refrigerator. Replaced main control, user interface, and added pressure regulator with new water line. Tested unit and found pressure is now reduced and all parts and components operating properly. No further repairs are needed at this time and no leaks were found at time of service."
Near Driftwood, TX 78619
Richard
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived onsite for the washer not draining properly. During testing found that the pressure switch was not working properly. Replaced switch and washer tested good and no leaks detected complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for SOAP DISPENSER IS BROKEN/ONE OF THE STOPS FROM TOP RIGHT SIDE OF RACK IS MISSING. Removed damaged dispenser and installed new dispenser. Rack was missing the stop. Installed new stop. No leaks detected. Job completed.
Near The Hills, TX 78738
Robert
Job Details: 10/29/2020
MICROWAVE KITCHENAID KEMC308KWH0 Arrived on job for complaints of microwave not heating. Found the microcomputer not sender power to magnetron.
Near Austin, TX 78734
David
Job Details: 10/29/2020
ICE MACHINE KITCHENAID KUIC15NRXS1 "Arrived on site to diagnose icemaker not making ice, with light out. Performed diagnostic and found door switch plunger not making good connections to close the circuit. Found transformer making a large amount of noise, and overlay switches not responding either. Ordering switch, transformer and control panel to resolve issue. AUTHO needed. Office to reschedule. ; ordrng 1 2149705 (switch,light) and 1 AUTHO (AHS AUTHO) and 1 W10562035 (switch) and 1 WP2310139 (transformr) and 1 WPW10282108 (overlay)"
Near Jonestown, TX 78645
Lou
Job Details: 10/29/2020
WASHER LG WM3997HWA "Arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics and tested. When the unit tried to spin, the unit shut down and showed error code LE. I turned the drum and it turned freely. I advised the customer that the unit motor has failed No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher door not opening all the way. Upon further inspection, I found the friction pads were worn off. I replaced the pads ad tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Tyler
Job Details: 10/29/2020
REFRIGERATOR GE GSL25IGREBS Arrived on site for refrigerator needing previously diagnosed heater and bimetal thermostat. After installing needed parts I repowered fridge. I found unit is now functioning as designed and goes into defrost as needed. Call complete
Near Belton, TX 76513
Al
Job Details: 10/29/2020
WASHER MAYTAG MVW7232HW0 Arrived on site and inspected washer F2E2 error code not allowing the customer to access any functions of the unit.According to Service pointer W11436350 the ribbon connector is the issue.I unplugged all connectors at the UI and unit still had the same error.Ordering the UI and console according to the service pointer.Needs more work Items are PSP so customer is aware of time.; ordrng 1 W11404471 (CONSOLE) and 1 W11478526 (PANEL UI)
Near Austin, TX 78723
Matthew
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite for dishwasher not dispensing detergent properly. Tested unit and found faulty dispenser. Replaced dispenser, tested unit and unit is functioning properly. Also recommended customer switch to pre-measured detergent tablets and to insure hot water was entering the unit for best results."
Near Temple, TX 76502
Al
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDT910SAYM3
Near Wimberley, TX 78676
Richard
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for the dishwasher upper track wheel came off. During inspection found that the upper right hand track wheel had broken. Replaced both adjusters with kit and dishwasher tested good and no leaks detected complete.
Near Temple, TX 76502
Al
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site and inspected refrigerator not dispensing water or making ice.Found the deli drawers control was full of an unknown blue colored liquid.I unplugged the deli control and unit began dispensing water.Job complete
Near Austin, TX 78749
Kevin
Job Details: 10/29/2020
FREEZER KITCHENAID KRMF706EBS01 "Arrived on site and inspected refrigerator and found water underneath pantry drawers. Found fresh food evaporator drain clogged/blocked. Removed rear panel and steamed drain tube and up through bottom. And steamed drain pan below evaporator until it cleared. Did not find a reason for it to be blocked, requested that customer Continue to monitor it, job complete."
Near Temple, TX 76502
Al
Job Details: 10/29/2020
DISHWASHER BOSCH SHE4AM16UC01 Arrived on site and inspected dishwasher top rack bent.Confirmed the complaint and bent the rack back into its original position.Reinstalled the wheels and unit now works as designed.Customer satisfied.Job complete
Near Crawford, TX 76638
Jonathan
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested unit. Found pump and motor not running but 120 V being supplied to the pump and motor. Replaced pump and motor and tested unit. Unit is working as designed. Call complete.
Near Killeen, TX 76542
Tyler
Job Details: 10/29/2020
DISHWASHER GE gsd2100v50bb "Arrived on site for dishwasher not draining. Upon arrival I found the inner tub was a quarter of the way full of water. I set unit to drain mode and found unit drained remaining water. I then ran a full fill, agitation, and drain test and during the process I found the entire motor/pump assembly acted out of sync with what would be supplied power and what cycles were activated. The drain would activate during the end of each fill cycle and during the drain cycles the unit would continue sending full power to the motor but would drop its voltage at random to the drain Solenoid. The incorrect components cycling on and off like this has caused the motor assembly to take a lot of wear. The units drain solenoid is already over heating again and the motor is giving off a rattle internally that increases in volume the longer it runs. Unit will need a full motor assembly plus timer in order insure the unit won’t cause this same result. The units timer has been malfu
Near Copperas Cove, TX 76522
Al
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF310PLAW1 Arrived on site and inspected dishwasher still not draining after several visits.Dishwasher was filled with murky water removed and replaced the hose and unit drained as designed.Customer satisfied.No leaks observed.Job complete
Near Whitney, TX 76692
Jonathan
Job Details: 10/29/2020
COMPACTOR WHIRLPOOL GC900QPPQ6 Arrived on site for a trash compactor that was not turning itself off unless pushed into the off position. Inspected unit and work area. Tested unit and found unit starting a cycle when you push the on button without pressing the start button and unit compacted the trash came back up and began making a clunking sound until you push the off position. Replaced off switch and tested unit. Unit is working as designed. Call complete.
Near Killeen, TX 76542
Al
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site and inspected lighting issues.Found the freezer light was defective, causing the others not to work.Replaced it and unit tested as designed to customers satisfaction.Job complete"
Near China Spring, TX 76633
Jonathan
Job Details: 10/29/2020
DISHWASHER AMANA ADB1400AGS0 Arrived on site for a dishwasher that would not drain at the end of the cycle. Inspected unit and work area. Placed unit and service diagnostics and found an F6 E4 (float switch open) error code. Play sooner in an auto test and found unit barely trickling out water during the drain. Found no obstruction in the drain hose. Replaced drain pump and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78738
Robert
Job Details: 10/29/2020
OVEN KITCHENAID KOSE500ESS02 "Arrived on job for complaints of error code F6E1 oven over temperature. Confirmed error code and checked elements for short, elements good. Will need to replace control and sensor. ; ordrng 1 W11179310 (CONTROL )"
Near Killeen, TX 76549
Al
Job Details: 10/29/2020
REFRIGERATOR MAYTAG MFI2665XEB6 "Arrived on site and inspected ice maker over filling.Found the issues were within the ice maker.Removed and replaced it, reassembled and unit now works properly.Called Whirlpool Techline and spoke with STERLING SR #7729162551Job complete"
Near Austin, TX 78704
Jacob
Job Details: 10/29/2020
DRYER WHIRLPOOL WGD5620HW1 Arrived onsite for unit not heating as good to dry. Tested unit. Could not feel heat. Took pic of stacked unit. Ordered part. Also will need to request 2MAN and 2HR. Office to reschedule ; ordrng 1 REQUEST (2HR) and 1 REQUEST (2MAN) and 1 W11192399 (burner-gas)
Near Killeen, TX 76541
Al
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site to install previously ordered part.Customer had unit defrosted prior to repair.Removed and replaced the defective harness.Reassembled and unit began cooling.No leaks Job complete
Near Salado, TX 76571
Tyler
Job Details: 10/29/2020
WASHER WHIRLPOOL WET4024HW0 Arrived on site for washer need a new lid assembly that was previously diagnosed due to magnet falling out of lid. After arriving on site installing able to retest the unit and verified unit now locks and unlocks exactly as designed with no flaws or error codes appearing. Call complete
Near Whitney, TX 76692
Jonathan
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for refrigerator that’s not dispensing water. Inspected unit and work area. Tested unit and found water dispensing very intermittently. Tested water paddle and water bottle seem to be working as designed. Tested voltage at the water valve on the water pedal was pressed and found 65 V going to the valve. Spoke with PR and was advised that the issue was probably with the wire harness in the back and one of the diode’s being blown. Ordering harness and office will need to contact customer about reschedule date due to out of stock parts. Will need to bring user interface, control, single valve, and double valve for return as well just in case. ; ordrng 1 W11229025 (HARNESS)"
Near , TX 78620
Brandon
Job Details: 10/29/2020
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site for customer complaint of UI not working, found failed console, I replaced console, unit tested good."
Near Austin, TX 78717
Tommy
Job Details: 10/29/2020
RANGE WHIRLPOOL WEG745H0FS0 "Arrived onsite for sparking unless unplugged. Found spark module and control were damaged. Replaced and tested still found igniters sparking, replaced switch harness on manifold and tested unit tested good. All burners igniting properly and unit operating as designed. Job Completed."
Near Kyle, TX 78640
Andrew
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL KDPM604KPS0 "Arrived on site to replace pump and motor from previous diagnosis. Replaced pump and motor, tested unit, unit works good. No leaks detected. Job complete"
Near Blanco, TX 78606
Brandon
Job Details: 10/29/2020
DISHWASHER KITCHENAID KWDM4300HSS "Arrived on site for customer complaint of unit leaking, found leaking from gasket, I replaced gasket, unit tested good."
Near Blanco, TX 78606
Brandon
Job Details: 10/29/2020
WASHER AMANA NTW4516FW3 "Arrived on site for customer complaint of unit not completing cycle, found shifter error code, I replaced actuator, unit tested good."
Near Leander, TX 78641
Lou
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site to inspect door switch not plugged in. Upon further inspection, I found the UI not operating and the interior lights not turning off. Customer advised that they removed the FC door switch and feel as if it’s not reinstalled correctly. I removed the switch and found it not plugged in to the harness. I plugged the switch in and tested and it is operating as designed as is the UI. I found the FC light assembly has failed. No water leaks observed during service, job completed."
Near Blanco, TX 78606
Brandon
Job Details: 10/29/2020
COOKTOP WHIRLPOOL KCGC506JSS00 "Arrived on site for customer complaint of front right burner not working, found debris in burner head, I cleaned burner head, unit tested good."
Near Austin, TX 78749
Leonardo
Job Details: 10/29/2020
DISHWASHER KITCHENAID KUDE70FXSS6 Arrived on site to test unit for unit not draining. Test unit and found broken drain pump. Replaced drain pump. Test unit and u it draining correctly no leaks present job complete.
Near Round Mountain, TX 78663
Brandon
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to replace valve, after replacing, unit tested good.
Near Round Rock, TX 78665
Cliff
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KFIS20XVMS11 Arrived on site to diagnose a refrigerator that is not cooling in the fresh food section. Found ice box Thermistor open through diagnostics. Inspected unit and found broken wire for thermistor. Repaired wiring and tested unit. Found all is registering properly and all components are fully operational. No further repairs are needed and no leaks were found at time of service. Advised customer to monitor unit for 48 hours for proper operation.
Near Round Rock, TX 78665
Kayman
Job Details: 10/28/2020
VENTHOOD WHIRLPOOL UXT5236BDS1 Arrived onsite to install previously diagnosed parts. I installed the clip on the motor to secure the fan blade. Unit is working as designed and the fan is secured. Job complete.
Near Leander, TX 78641
Lou
Job Details: 10/28/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect microwave light bulb base struck inside the base. Upon further inspection, I found the venthood light socket with the bulb base stuck inside. I attempted to remove the base, but it would not come out. I removed and replace the socket and customer had a new bulb that I installed. Tested the unit and it is operating as designed. Job completed."
Near Belton, TX 76513
Cliff
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS01 Arrived on site to diagnose a refrigerator that is not producing ice and has extended freeze option on no matter freezer settings. Contacted tech line and spoke with Andrew. He advised when icemaker is turned on unit will drive freezer temperature lower to compensate for airflow to icebox. This will turn on the extended freeze light on user interface and is normal. Also checked all temperature and icemaker function through diagnostics and all checks good at this time. Per Techline Ice clumping is most likely due to high water pressure and house water pressure would need to be regulated. Performed hard reset on unit per tech lines recommendation. No further repairs are needed and all is working properly at this time. No leaks were found at time of service.Sr#7729150079
Near Austin, TX 78739
Richard
Job Details: 10/28/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics test 120 and ice maker failed the test. Replaced ice maker and ran test 120 and it passed and it filled with water.
Near Bertram, TX 78605
Jonathan
Job Details: 10/28/2020
WASHER WHIRLPOOL MVWB855DC4 "Arrived n site for washer not completing cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F0-E4 spin limited by water temperature, F3-E2 inlet water temperature fault and F8-E1 long fill. Performed manual test mode and found hot water valve not allowing hot water in to unit. Measured voltage to inlet valve and found with range. Removed failed inlet valve and installed new. Performed diagnostics mode and tested valve operation and observed for possible water leaks. Performed manual test mode and monitored test operation. Cleared recent error codes. All tested good, no water leaks detected."
Near Woodway, TX 76712
Tyler
Job Details: 10/28/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for a dishwasher that had a broken plastic assembly on the upper rack. Arrival I found that the wheel track that mounts the upper rack to the glide rails was missing wheels that broke off. I replaced it just a kitten in stoppers to the upper rack in order to ensure that this wouldn’t happen again unit is now functioning as designed call complete
Near Buda, TX 78610
Richard
Job Details: 10/28/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived onsite for the dishwasher not draining properly. Ran diagnostics and found error code F9E1. Removed drain pump and found debris inside the housing. Removed debris and installed drain pump and ran a test cycle and it tested good and drained good. No leaks detected complete
Near New Braunfels, TX 78130
Noah D
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site to inspect fridge for not cooling, upon inspection found the lower evap frozen over with ice, spoke with Techline and was instructed to force defrost, change defrost setting and change UI, did all steps
Near Austin, TX 78748
Richard
Job Details: 10/28/2020
DISHWASHER KITCHENAID KUDS03FTSS2 Arrived onsite for the dishwasher not working. During testing found that the breaker was turned off to the dishwasher. Turn breaker on and dishwasher tested good. Filled and drain properly. Complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/28/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of unit not cooling, found compressor ohms to be 13.2 across all windings, called tech line to see if the windings were in range, they were within parameters. Found failed inverter, I replaced inverter, tested compressor in test 5, unit tested good, ran ice maker harvest, unit passed."
Near Austin, TX 78747
Richard
Job Details: 10/28/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for the oven control not working properly. During testing found that the control board was not on. Checked voltage and it’s good. There is power going to the control but it’s not working. Replaced control board and oven tested good and heating. Complete
Near New Braunfels, TX 78130
Noah D
Job Details: 10/28/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer for burning smell and grinding noise, checked for issues along whole dryer and found the metal cAp on motor had come loose and jammed Itself in the motor. Took out cap and reattached to motor correctly. Complete"
Near Austin, TX 78703
Jacob
Job Details: 10/28/2020
WASHER MAYTAG MHW5630HW0 "Arrived onsite for unit giving F8E1 long fill. Customer showed me that unit had sitting water over night. Saw that that the cold water had been replaced by the previous tech. Was going to replace the hot water valve, but could not replace hot water valve due to the hot water spigot from the wall was not shutting off water all the way. Let customer know once again that hot water valve from the wall needed to be replaced before changing the hot water valve from the unit. Also had some control issues. When choosing drain and spin, the unit would do more of wash option. Let customer know that the control board may need to be replaced as well.
Near Killeen, TX 76549
Al
Job Details: 10/28/2020
RANGE WHIRLPOOL KERS505XWH03 "Arrived on site to install previously part.Removed and replaced the control, tested and unit tested as designed.Customer satisfied Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 10/28/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site to inspect washer for not spinning, upon inspection found the cutoff and thermistor malfunctioning. Replaced both and all functions returned to unit. Complete"