Service History 196

We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near Leander, TX 78641
Kayman
Job Details: 05/14/2021
Arrived onsite for ice maker still not making enough ice. Upon inspection I found the inlet valve not letting enough water enter the reservoir. And the unit is taking too long to fill. I replaced the inlet valve and tested the unit. I found a major difference in the flow rate of the new valve. The unit is cycling much faster I also found a patch of dust and hair stuck to the condenser coil. I advised the Customer to monitor ice production over the weekend. No leaks detected during time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Lampasas, TX 76550
Tyler
Job Details: 05/14/2021
Arrived on site for refrigerator not making ice. Upon arrival I inspected icemaker and found unit was only receiving 88 out of the 120 volts needed from harness. I then spoke with Sterling sr#7730765014 at whirlpool techline. After further testing we found that the door switch is only partially allowing power into the optical sensors. We also found after further testing that the inlet valve is not opening allowing water to enter ice maker. He recommended we return with new freezer door switch as well as the optics just in case anything should change between diagnostics and repair. We will need to replace door switch and valve on return then verify optics are still functioning again. O; ordrng 1 W11457217 (Switch freezer door)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78731
Matthew
Job Details: 05/14/2021
Arrived onsite to replace previously diagnosed parts. Replaced cold and hot water valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MHW5500FC0
Near Austin, TX 78731
David
Job Details: 05/14/2021
"Arrived on site to diagnose washer that was throwing error codes and wont complete express cycles. Found errors F8E3 overflow, F3E1 water level system error, F8E1 no water or pressure sensor not tripping, F5E4 multiple cycles without opening door. Found hot valve is filling very slowly and will required a new valve to resolve. Also found that 3 codes are related to the pressure sensor. Unit needs new valve and pressure to resolve, as well as a likely air trap cleaning. Unit is stacked in an alcove and will need 2 technicians to unstack and perform work. Ordering parts, 2 man and AUTHO for 2 man. Office to schedule. ; ordrng 1 W10903220 (Air trap) and 1 2manjob (2 man job) and 1 Autho (AUTHO)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Austin, TX 78745
Jacob
Job Details: 05/14/2021
Arrived onsite for unit not washing dishes. Put in diagnostics and got. F4E3 motor not running. Got permission to replace pump and motor. Tested unit. Unit tested good. No leaks at this time. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Driftwood, TX 78619
Brandon
Job Details: 05/14/2021
"Arrived on site for customer complaint of unit leaking inside fresh food section, found failed drip pan in fresh food section, I replaced drip pan, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW1
Near Austin, TX 78723
Jacob
Job Details: 05/14/2021
Arrived onsite to replace water valve. Replaced water valve. Unit working all the way through a quick wash cycle. No leaks at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model GLS3665RS01
Near Austin, TX 78738
Brandon
Job Details: 05/14/2021
"Arrived on site to replace failed modules for RR and RF burners, after replacing, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78704
Jacob
Job Details: 05/14/2021
Arrived onsite for cold water not filling in the unit. Upon further inspection. Found that the valve on the unit was clogged with dirt. Replaced water valve. Tested unit. Unit tested. No leaks at this time. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78757
Wesley
Job Details: 05/14/2021
Arrived onsite for not washing and found filling properly and washmotor energizing but no water motion. Unable to access diagnostics due to some control glitch. Ordering control and sump and motor to repair. Office to reschedule. ; ordrng 1 W11410066 (Control)
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Round Rock, TX 78665
Cliff
Job Details: 05/14/2021
Arrived on site to inspect washer after sheet got caught in agitator. Found all is working properly at this time and no failures to unit. No repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78702
Scott
Job Details: 05/14/2021
"Arrived on site ,replaced all parts assigned to job . No other issues found with unit .no water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78702
Scott
Job Details: 05/14/2021
"Arrived on site ,replaced all parts assigned to job . No other issues found with unit .no water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78702
Scott
Job Details: 05/14/2021
"Arrived on site ,replaced all parts assigned to job . No other issues found with unit .no water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Lampasas, TX 76550
Tyler
Job Details: 05/14/2021
Arrived on site for refrigerator still not making ice properly. Upon arrival I found in the ice bin that the ice was functioning as designed didnt see any abnormalities with ice shapes. Mrs stated she thought ice was starting to work perfectly this morning before my arrival but mr says it still hasnt been. I called whirlpool techline and went over as much previously done work as I could and after reviewing with Joel Sr#7730762874 he stated that at this time the ice build up on side of door is typical and that with ice acting as it is know that they dont want us to proceed with any repairs. Also found while on site that customers have a carbon based filtration system and that their psi on to property is around 90 psi but per customer they are claiming their plumber checked it directly at house and it drops from 90 to around 50-60 psi. I documented all of this with whirlpool. They say to leave unit as is and no further repairs should be done at this time. I did however go around and add on a pexline with regulator due to psi levels customer stated was going into home. No issues or leaks during repairs. Also replaced cracked shelf and checked on light customer stated wasnt working customer claimed they had found food item blocking light and during repair found no problems with any lights in fresh food or freezer compartment. call complete
We serviced a
KITCHENAID OVEN
Model KODE300ESS04
Near Georgetown, TX 78633
Lou
Job Details: 05/14/2021
"Arrived on site to inspect wall oven door glass and flickering lights. Upon further inspection, I found a stain of some sort on the upper door inner glass. Removed the door and disassembled and cleaned. While doing this, I found the unit lights flickering (all4) together at the same time. Once done with the door, I checked voltage at the main control and got 125V from points J7-1 to L1. I contacted techline and spoke to Andrew and advised of the complaint and my findings and he recommended replacing the main control. Provided SR#7730761083 . I am ordering the main control ; ordrng 1 W11179310 (Main control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS2
Near Austin, TX 78730
David
Job Details: 05/14/2021
Arrived on site to diagnose dishwasher not dissolving tablets. On arrival ran unit and could hear the diverter clicking constantly and not starting the cycle. Replaced sump and motor to resolve. Retested unit with new sump and found unit is now working as designed with no water leaks. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near New Braunfels, TX 78132
Andrew
Job Details: 05/14/2021
Arrived on site to replace water tube. Replaced tube and found recirculating pump and reservoir pump not engaging. Verified voltage of 12vac. Needing recirculating pump and reservoir pump to fix issue. ; ordrng 1 W11325175 (RECIRCULATING ) and 1 WPW10489125 (pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78731
Luis
Job Details: 05/14/2021
"Arrived on site for no lights. All leds off,deli control unresponsive,removed deli control from housing no damage to wires or control diagnosed a broken wire on harness ordering a new harness and main control incase needed. ; ordrng 1 W11170612 (Harness) and 1 WPW10675033 (Hv control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS30C6EYB03
Near Kyle, TX 78640
Robert
Job Details: 05/14/2021
Arrived on job for complaints of not dispensing ice. Found motor bad .After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Austin, TX 78704
Jacob
Job Details: 05/14/2021
Arrived onsite for unit staying in drain mode. Unit was already unplugged and ready to service. Replaced control. Could not test the unit as it was not near a working outlet p. No other issues at this time. Job complete
We serviced a
KITCHENAID OVEN
Model KEBC208KSS02
Near Georgetown, TX 78628
Lou
Job Details: 05/14/2021
"Arrived on site to inspect oven door glass broken. Upon further inspection, I found the lower oven door inner glass broken in the upper left corner. I am ordering the inner door glass and office to schedule return service. ; ordrng 1 WP4449259 (Inner door glass)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Austin, TX 78749
Luis
Job Details: 05/14/2021
"Arrived on site for block of ice in lower ice bin. Diagnosed an obstruction in fill cup,removed obstruction ran icemaker through a harvest test passed,ran fill test passed water filled icemaker with no leaks."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78753
Wesley
Job Details: 05/14/2021
Arrived onsite and found unit operating with leak from fill aerator being installed sideways. Advised customer on repair.All checks good. Unit is now operating as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2295KES
Near Austin, TX 78731
Luis
Job Details: 05/14/2021
"Arrived on site for weak water flow. Tested water dispenser weak flow,installed bypass good water pressure diagnosed a failed filter head,replaced filter head checked water connections no leaks,tested water dispenser good water flow checked connections no leaks. ; used 1 Wp2300868 (Fitting) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS02
Near Georgetown, TX 78633
Jonathan
Job Details: 05/14/2021
"Arrived on site for refrigerator not dispensing water and over temperature alarm blinking. Inspected unit and work area. Tested water dispenser to verify failure. Found issue is with filter housing. Gained access to evaporator and inspected frost pattern, found restriction in sealed system (see SD-QUICKPIC). Found sealed system parts under manufacturer warranty.
We serviced a
WHIRLPOOL RANGE
Model GW399LXUS06
Near Georgetown, TX 78633
Jonathan
Job Details: 05/14/2021
"Arrived on site for range oven gasket torn and not heating as well. Inspected unit and work area. Found gasket torn at top possibly allowing heat to escape. Gave customer a quote on gasket replacement without temperature test and with temperature test. Removed failed gasket and performed temperature test and measured first 3 cycles. Found average temperature at 357?. Recommended to not calibrate due to customer use to the way it cooks now. Shown customer how to calibrate if needed. All tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ1
Near Red Rock, TX 78662
Robert
Job Details: 05/14/2021
"Arrived on job for complaints of not washing. Found the gearcase leaks oil will need gearcase, belt, pulley.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Liberty Hill, TX 78642
Jonathan
Job Details: 05/14/2021
"Arrived on site for refrigerator leaking water from RC. Inspected unit, found drain pan left side touching liner and spaced between liner on right side (see SD-QUICKPIC). Causing defrost water to flow to left side. Will need to replace drain pan kit. ; ordrng 1 W11457241 (DRAIN PAN)"
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Kyle, TX 78640
Kevin
Job Details: 05/14/2021
"Arrived on site and inspected washer and found saved error codes for F2E1 stuck key, F0E3 overload. Ran test 51 and it passed, ran calibration 52 and it passed. At this time washer is operating as intended, discussed correct loading and detergent procedures with homeowner, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Bee Cave, TX 78738
Brandon
Job Details: 05/14/2021
"Arrived on site to replace failed motor and broken belt, after replacing I ran calibration cycle, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Leander, TX 78641
Kayman
Job Details: 05/14/2021
Arrived onsite for washer with F8E1 error. Upon inspection I found the unit did not drain after last wash and customer had to drain manually. I attempted to engage the drain pump through diagnostics and found no response. I ohmd out the drain pump and found it out of range I replaced the pump and tested but still no action. I replaced the control and now the unit is draining and working as designed. As I replaced the pump I found a good amount of gear case oil spread around the inner wall and on the rotor. The unit also need the gearcase replaced. Ordering Gearcase(W11423759) stator(W11195971) clutch(W10754448) slider(W10734521) rotor(W11260238).. ; ordrng 1 W11423759 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Cedar Park, TX 78613
Justin
Job Details: 05/14/2021
I arrived on site to install previously diagnosed parts. I installed the new motor assembly and the cooling is now working as designed. I changed out the freezer light and nothing changed for the lights. I called techline and spoke to Joel and he hung up before I could get an SR#. He recommended replacing all the lights. Ordering modules and aurora board for repair. Office to reschedule.; ordrng 1 W10830288 (Aurora Board) and 1 W10830288 (Control) and 1 W11205082 (Upper Light Harness) and 4 W11462342 (RC Cavity Lights)s and 1 W10695459 (FC Module) and 1 Authoonall (Autho on all)
We serviced a
GE DISHWASHER
Model GDT655SSJ2SS
Near Georgetown, TX 78633
Jonathan
Job Details: 05/14/2021
"Arrived n site for dishwasher door falling down. Inspected unit and work area. Found right side cable broken. Found left side in good conditionRemoved broken cable and installed new. Assembled unit and reinstalled. Performed diagnostics mode and checked fault codes, none found. Tested all components and found all operational. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Round Rock, TX 78665
Cliff
Job Details: 05/14/2021
"Arrived on site to diagnose a refrigerator that is not producing ice. Found unit passed all tests in diagnostics and I couldn't duplicate any failures at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWB
Near Round Rock, TX 78681
Cliff
Job Details: 05/14/2021
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found failed motor assembly and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519CB1
Near Austin, TX 78717
Justin
Job Details: 05/14/2021
"Arrived on site for a microwave smoking. Upon arrival the customer stated the smoke came out of the cavity and that the unit was completely unresponsive now. I checked the voltage at the wall and found it good. I then gained access to the inside of the unit and it had significant grease build up in it. I found the transformer visibly burnt as well. I ohmd out the thermostat, the mag, and cap. All ohmd out good, but the fuse ohmd out open. The control looked in good shape and so does the harness. I took the mag out and inspected the antenna and wave guide and found it good. I found the transformer and fuse needing replacement.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Austin, TX 78745
Luis
Job Details: 05/14/2021
"Arrived on site for no cool. Ice ball on inlet of evaporator,replaced evaporator,compressor and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on,checked low side pressure good checked frost pattern good."
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Leander, TX 78641
Kayman
Job Details: 05/14/2021
Arrived onsite to install previously diagnosed parts. I installed the bellow and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service.
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2459VF1A
Near Austin, TX 78748
Leonardo
Job Details: 05/14/2021
Arrived on site to test unit for unit giving error code. Fan unit and no error code showing up. Unit working as designed at this time. Ran unit and no leaks present at this time. Saw water line damaged and advised customer to get that replace job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Cedar Park, TX 78613
David S
Job Details: 05/14/2021
"Arrived on site to diagnose issue of ice build up in the freezer compartment, customer said operation is normal aside from the frost build up and the refrigerator being way colder than usual. Tested all thermistors and all tested fine, checked temperature record for the freezer in the last six hours and found that the lowest temp was -20, highest was 66 and the average was 0. Checked drain tube and the drain tube was clear, checked defrost and defrost tested fine as well, put unit back into global defrost mode. We checked all gaskets and assured everything is sealing properly, when we had the unit in diagnostics the compressor was still running, the unit would also not come out of defrost automatically even with the unit thermistors reading 90 degrees, ordering the HV control, side UI, and Orion board for return service.; ordrng 1 W11330486 (Side ui) and 1 W11317283 (Orion board)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Kyle, TX 78640
Robert
Job Details: 05/14/2021
Arrived on job for complaints of leaks. Found the reservoir line leaks at the point of entering cabinet . Ordered replacement ; ordrng 1 W11024082 (reservoir)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Wimberley, TX 78676
Brandon
Job Details: 05/14/2021
"Arrived on site for customer complaint of noise issue, found belt torn up, and idler needed replacing, I replaced roller kit, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0AS02
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/14/2021
Arrived on site to install previously diagnosed part. Removed glass and installed new glass. Job completed.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Liberty Hill, TX 78642
Jonathan
Job Details: 05/14/2021
"Arrived onsite for refrigerator not cooling and has never worked. Inspected unit and work area. Found minor damage to cabinet above refrigerator and pointed out to customer. Found unit at ambient temperature. Gained access to compressor and found running. Found no heat from condenser and no frost pattern on evaporator. Found failure in sealed system. Will need to replace compressor, filter dryer and vacuum system to find leak. Will return with all sealed system parts on hand if needed. Customer advised they will not be available next week and to contact builder. Office to schedule return when ETA is available on part. Will need to 2 techs for repair. ; ordrng 1 2TECH (SS REPAIR ) and 1 W11103181 (COMPRESSOR ) and 1 WP978025 (ACCESS VALVE) and 1 WPW10143759 (UV FILTER) and 1 WPW10427992 (EVAPORATOR )"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Georgetown, TX 78633
Tommy
Job Details: 05/14/2021
Arrived onsite and found facia was wrong color reordering W10577411.; ordrng 1 W10577411 (Gray facia)
We serviced a
WHIRLPOOL DRYER
Model WET4024EW0
Near Georgetown, TX 78626
Tommy
Job Details: 05/14/2021
"Arrived onsite for previously diagnosed parts. Upon arrival found new bearing cut, and found seal kit sent out incomplete. Ordering new seal kit and full drum. .; ordrng 1 279264 (Seal kit) and 1 3391834 (Drum)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Austin, TX 78724
Wesley
Job Details: 05/14/2021
Arrived onsite and found unit operating with plugged disposal. Cleared factory plug and tested. Unit is now draining as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Austin, TX 78724
Wesley
Job Details: 05/14/2021
Arrived onsite for Loud dryer and found unit not level and vibrating against exhaust. Advised customer on findings. Corrected issues to reduce noise. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
Kayman
Job Details: 05/14/2021
Arrived onsite to install previously diagnosed parts. I installed the water inlet lines and tested the unit. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW3
Near Georgetown, TX 78628
Lou
Job Details: 05/14/2021
"Arrived on site to inspect washer not spinning and time on the display at the end of the cycle. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F11. I followed the tech sheet for the code and inspected the control, motor and motor control. I didnt find any damage to either control and the motor is operating properly. Tested the unit in diagnostics and it operated as designed. I contacted techline and spoke to TJ and advised of the complaint and my findings. He recommended replacing the main control, motor control and harness.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Cedar Park, TX 78613
Justin
Job Details: 05/14/2021
Arrived on site to install previously diagnosed parts. I inspected the new tub and found no damage. I unplugged the unit and then uninstalled all components. I reinstalled all of the components onto the new tub. I then put the unit into diagnostics mode and it ran through as designed. I observed the unit while pulled out and running for any leaks. No leaks observed at the end of service. The unit is running as designed. Call complete.
We serviced a
GE VENTHOOD
Model JVB98SH1SS
Near Austin, TX 78737
Leonardo
Job Details: 05/14/2021
Arrived on site to test unit for unit not working. Found bad fan motor and fan blade. Will need 2 hours. Still dont know if the unit is going up and down. Office to reschedule. ; ordrng 1 WB26X10222 (Fan motor) and 1 WB26X10130 (Fan blower wheel) and 1 2hoursjob (2 hour job)
We serviced a
JENN-AIR COOKTOP
Model JIC4536XS00
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/14/2021
"Arrived on site for customer complaint of unit not working and getting an error code, found F 47 error code, found failed modules, I replaced both modules, unit tested good."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Buda, TX 78610
Robert
Job Details: 05/14/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFFH2067DW3
Near Round Rock, TX 78681
Cliff
Job Details: 05/14/2021
Arrived on site to diagnose a freezer that is leaking. Tested unit and found drain line clogged causing defrost water to leak out of freezer. Issue should have been resolved on previous appointment. Cleared drain and removed ice from freezer and all is working properly at this time
We serviced a
FRIGIDAIRE FREEZER
Model FFFC25M4TW
Near Lockhart, TX 78644
Robert
Job Details: 05/14/2021
Arrived on job for complaints of warm temperature. Found one small spot with ice.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF4A
Near Austin, TX 78702
Jacob
Job Details: 05/14/2021
Arrived onsite for unit not spraying to get the tablet to dissolve. Found that the lower spray arm wasn?t attached correctly. Re attached lower spray arm. Tested unit. Unit spraying with no issues.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Manor, TX 78653
Wesley
Job Details: 05/14/2021
Arrived onsite and replaced actuator. Unit is now operating properly. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near Austin, TX 78728
Justin
Job Details: 05/14/2021
Arrived on site for a dishwasher with a visibly broken heating element. Upon further inspection the element was broken in half. I put the unit into diagnostics mode and found stored error codes F6E2 for fill valve electrical problem and F7E1 for not heat. I checked voltage to the fill valve and found 120V at the control. I ohmd out the valve and and harness and found it at 1.5K ohms which is in range. I found valve and control to be good. Upon further inspection I found the dispenser physicals broken. The customer only wanted the heating element replaced. I installed the new element and then ran a test cycle in diagnostics and monitored amp draw. I found heater drawing proper amperage and the unit now working as designed. No leak observed at the time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Round Rock, TX 78665
Cliff
Job Details: 05/14/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found broken wires at door hinge. Repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG REFRIGERATOR
Model MTB2455DR
Near Georgetown, TX 78628
Tommy
Job Details: 05/14/2021
Arrived onsite for refrigerator intermittently heating. Upon arrival found unit condenser fan receiving voltage but not spinning. Found motor had overheated and clip would not be removed fan and clip will need to be cut out To receive washer. ; ordrng 1 WP12587601 (Condenser fan) and 1 WP486692 (Clip)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78665
Cliff
Job Details: 05/14/2021
Arrived on site to replace previously ordered parts for washer. Replaced valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG MICROWAVE
Model MMV6180WS1
Near Buda, TX 78610
Leonardo
Job Details: 05/14/2021
Arrived on site to test unit for unit not heating. Test unit and found bad high voltage. Will need new mag cap and diode.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Leander, TX 78641
Kayman
Job Details: 05/14/2021
Arrived onsite for dishwasher not draining. Upon inspection I found standing water in the sump. I ran diagnostics and found the unit draining as designed. I checked for kinks in the hose but found none. There was a good siphon loop as well. After running the unit for the 2nd time I noticed the drain pump sounded different or weak. I replaced the drain pump and the unit is working as designed. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model CDW8000AW0
Near Austin, TX 78746
Kevin
Job Details: 05/14/2021
"Arrived on site and inspected washer and found weak flow from cold water valve. after replacement confirmed washer is operating normally, job complete"
We serviced a
GE DISHWASHER
Model GDF520PSJ6SS
Near Georgetown, TX 78628
Jonathan
Job Details: 05/14/2021
"Arrived on site to install previous diagnosed part. Gained access to main control. Removed failed control and install new. Assembled unit and powered on. Found a miscommunication error. Called GE tech support and spoke with Shawn. He stated UI would need to be replaced with UI. Removed UI and installed new. Assembled unit and tested operation. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Lockhart, TX 78644
Robert
Job Details: 05/14/2021
Arrived on job for complaints leaks when using steam. Called tech line and they said the customer should use a bigger load to soak up the water.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS965CIAM01
Near Georgetown, TX 78633
Tommy
Job Details: 05/14/2021
Arrived onsite for refrigerator not dispensing water or making ice. Upon arrival found unit filter was bad. Removed filter and found unit dispensing freely. Customer had another filter onsite put new filter in and proceeded to test. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
Justin
Job Details: 05/14/2021
"I arrived on site to install previously diagnosed parts. Upon arrival the customer stated that the unit would still start and stop as before. I found the customer cleaned the tub as advised, but is still using the same soap that was sudsing the unit up as before. I installed the friction sleeves and new UI. I called techline and spoke to Drew and received SR# 773075907. He agreed that it appears to be customer care for the start and stop, or possibly an OWI or control throwing off the OWI. He advised running the unit again and looking for suds. I found no suds this time. I advised the customer again on soap usage and cleaning the unit however. I installed a new control due to the issue still occurring in case of improper communication with the sensor. I ran the unit in diagnostics again and the issue no longer occurred. The unit is running as designed now. No leaks observed at the time of service.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Jarrell, TX 76537
Lou
Job Details: 05/14/2021
"Arrived on site to inspect dryer taking too long to dry. Upon further inspection, the customer devised that the unit is not catching lint and they found moisture on the inside of the door and on the top of the door. When I opened the door, I found lint sitting on the edge of the front panel at the opening and also found a gap in between the door and front panel. Also when I opened the door, the front panel buckled at the bottom right corner of the door. Using my vent tester kit, I tested airflow to the unit and it failed. I recommended that the customer shorten the vent tube at the back of the unit to help with airflow. I am ordering the front panel, bearing seal, inner door, door gasket & high temp adhesive, strike and catch and office to schedule return service. No lint observed at the end of service.; ordrng 1 W10806345 (Front panel) and 1 W11035878 (Bearing seal) and 1 W10861521 (Door seal) and 1 WPW10463967 (Inner door) and 1 W11429589 (Strike) and 1 W11429587 (Catch) and 1 WP279368 (High temp adhesive)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Austin, TX 78733
Kevin
Job Details: 05/14/2021
"Arrived on site and inspected Washer and Found and Gearcase is leaking oil, a new one will be needed to correct the issue. All attached parts also should be replaced; ordrng 1 W11423758 (Gearcase)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Round Rock, TX 78664
Cliff
Job Details: 05/14/2021
"Arrived on site to diagnose a refrigerator that is not producing ice. Found e5 error indicating refrigerant leak in ff evaporator. Due to possible contaminated system compressor, drier, and evap will need to be replaced to complete repairs. Office to set return appointment for 3 hours. ; ordrng 1 W11492867 (Evap) and 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Coupling)"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/14/2021
Arrived on site to install previously diagnosed parts. Removed wave guide and installed new wave guide. Powered down oven and Removed UI and installed new UI. Ran a cup of water for one minute. Microwave heating as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Kempner, TX 76539
Al
Job Details: 05/14/2021
"Arrived on site to install previously ordered parts.Forced the wash plate off, removed and replaced the wash plate, motor, hub, belt and capacitor.Reassembled and unit tested as designed.JOB COMPLETE"
We serviced a
KITCHENAID RANGE
Model KODE500ESS05
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/14/2021
"Arrived on site for customer complaint of of damaged handle, I replaced lower oven handle, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG231LVS0
Near Austin, TX 78717
David S
Job Details: 05/14/2021
"Arrived on site to diagnose unit not heating due to F5 error code, customer informed us the same. Upon investigation found that there is a service pointer for the control needing to be replaced due to heat rising into the control housing making it malfunction.
We serviced a
GE REFRIGERATOR
Model PFCS1RKZHSS
Near Liberty Hill, TX 78642
Jonathan
Job Details: 05/14/2021
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Customer stated that he recently replaced ice maker. Found ice maker dry. Removed fill tube line from door to unit. Found water dripping out indicating that it is not frozen. Turned ice maker on and cycled. Found cycle completed. Checked return vents and found good air flow. Found condenser needs to be cleaned to avoid any future failures. All tested good, no water leaks found.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/14/2021
Arrived on site for Oven wont heat to temp. Found liner inside oven cavity covering the entire base of the oven blocking all vents. Removed liner and ran three set of temps. Igniter lighting every time on first click. Average temp from three sets was 358. Liner was preventing the igniter from getting a good air to gas mixture to light the flame properly prior to my arrival. Now that liner is removed the oven is heating as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Pflugerville, TX 78660
Wesley
Job Details: 05/14/2021
Arrived onsite and replaced upper rack due to rust spots. All checks good. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/14/2021
Arrived on site for F8 E0 - Wall Oven - PRE-ID Upper Oven Cooling Fan Assembly. Placed in diagnostics and F8E0 came on. Cleared error codes. Removed blower fan and installed new blower fan. Placed in preheat at 350. Oven reached temp as designed. Job completed.
We serviced a
GE RANGE
Model JB650ST2SS
Near Harker Heights, TX 76548
Tyler
Job Details: 05/14/2021
Arrived on site for range that had lost power after making a sparking sound and customer try to use it after previous repair. Upon arrival found that breaker to Ranger tripped upon further diagnostics I found the main control was turning back on whenever the power was restored although when I went to test the oven with the back panel off I found the sparks had flown out from the broil element about half an inch into the insulation away from where the wires connect to it the crack inside the element was hidden within flame retardant insulation completely unseen unless you dig around inside the insulation with the previously diagnosed main control and bake element just in case there any further safety issues when we go to test the oven after boil element is replaced; ordrng 1 WB44T10094 (Broil element)
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS03
Near Austin, TX 78717
David S
Job Details: 05/14/2021
"Arrived on site to diagnose microwave not working but oven working fine, customer informed us that the unit wasnt functioning fully and unable to be used. Upon further inspection the units hinges were not shaped correctly and we reseated them. We found the ui was frozen with no keys working, we reset the breaker and now the unit is functioning as designed. We also found the unit not connected to WiFi or a whirlpool app. we are ordering a new control UI to complete the repair.; ordrng 1 W11297728 (Control UI)"
We serviced a
WHIRLPOOL WASHER
Model WFW8640BW2
Near Austin, TX 78759
David
Job Details: 05/14/2021
"Arrived on site to follow up on washer leaking from bellow area. On arrival I checked the bellow and found the drain holes were covered up, causing water to sit in the bellow. Bellow itself looked like it may be slightly deformed. Replaced bellow and lined up holes to correct. Verified water is draining. Advised customer that his washer is sitting on a slightly downwards angle and may need to be leveled, but it is now draining correctly. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Georgetown, TX 78628
Tommy
Job Details: 05/14/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced left front burner and cap. Unit is now operating as designed. Job Completed.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2423RS1A
Near Austin, TX 78702
Leonardo
Job Details: 05/14/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near New Braunfels, TX 78130
Andrew
Job Details: 05/14/2021
"Arrived on site to test unit for sparking and smoking. Found customer was leaving rack in when not using. Advised customer to remove rack when not using to prevent sparks. Found smoke was coming from burnt diode. Replaced diode, tested unit, unit works good. Job complete."
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Kingsbury, TX 78638
Robert
Job Details: 05/14/2021
Arrived on job for complaints of not running cycle. Ran diagnostics and found code for communication error. Replaced control if error continues recommend replacement of water level switch. No leaks detected at time of service.
We serviced a
MAYTAG WASHER
Model MVWB855DW1
Near New Braunfels, TX 78132
Andrew
Job Details: 05/14/2021
"Arrived on site to test unit for lid not unlocking. Found error codes f5e3(lid unlock failure) and f5e2(lid lock failure). Ran diagnostics and lid was not engaging. Verified voltage was correct. Replaced lid lock, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Luling, TX 78648
Robert
Job Details: 05/14/2021
"Arrived on job to replace previously diagnosed parts. Pulled pulley and found oil leaks from gearcase. Will need to return with gearcase, belt, pulley and washplate. ; ordrng 1 W10721967 (drive pulley) and 1 W10919191 (washplate) and 1 W11239857 (belt) and 1 W11454372 (GEARCASE )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Austin, TX 78744
Scott
Job Details: 05/14/2021
"Arrived on site , couldn?t duplicate issue at time of service . Ran checks all checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Austin, TX 78744
Scott
Job Details: 05/14/2021
Arrived on site for no cool fridge . Found evap fan not functioning . Replaced fan . All checked normal. Job complete. No water leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Austin, TX 78717
David S
Job Details: 05/14/2021
"Arrived on site to diagnose refrigerator not closing correctly, customer informed us that she was wanting the door to close from the left side while the right was closed first. Informed customer per manufacturer for the door to close properly that due to the mullion the door on the left must be closed before the right door to function as intended otherwise it can create a tear in the gasket. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Round Rock, TX 78665
Cliff
Job Details: 05/14/2021
Arrived on site to diagnose a refrigerator with light not working. Found freezer led failed and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Spicewood, TX 78669
Brandon
Job Details: 05/14/2021
"Arrived on site to replace motor and control, after replacing parts, I ran DMLS calibration cycle, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/14/2021
"Arrived on site for customer complaint of unit not cooling properly, ran test 4 and checked for frost pattern on fresh food evaporator, found sealed system leak in fresh food section evaporator, for compressor, evaporator, drier, and access valve.
We serviced a
GE MICROWAVE
Model JNM1951SR1SS
Near Killeen, TX 76542
Al
Job Details: 05/14/2021
"Arrived on site and inspected microwave smoking.Found the unit was arching and sparking behind the waveguide, causing the unit to smoke arch and spark.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF06
Near Killeen, TX 76542
Al
Job Details: 05/14/2021
"Arrived on site and inspected refrigerator that wasnt powering n.Confirmed the complaint and found house breaker panel kept tripping when I plugged the unit in. I attempted to plug it into another outlet and that also kept tripping.Disassembled the back panel off and discovered the unit was rigged, there was no capacitor and there was no start device.The unit wasnt coming on due to the wiring and electrical issues, so I couldnt get a proper diagnosis.No parts installed.Office contacted in AHS thread contacted.Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Georgetown, TX 78633
Lou
Job Details: 05/14/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap thermistor failure, I removed and replaced the RC evaporator cover w/thermistor and hv control. Inspected the drain tube at the back of the unit and found it gapped. Sealed the gap with manufacturers approved silicone. Tested unit and it is operating as designed. No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Leander, TX 78641
Kayman
Job Details: 05/14/2021
Arrived onsite to install previously diagnosed parts. I installed the main control and console. The unit still did not heat. I heard the fan kick on and sounded normal but the unit showed an error for fan speed. I advised the customer to have a license electrician come out to service the house circuit for the oven. Job complete.