We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PRTS3
Near Austin, TX 78738
Robert
Job Details: 09/22/2021
Arrived on call for complaint of no ice. Found the water level sensor not working and pump not draining reservoir. Will need to order parts. Need authorization. ; ordrng 1 WPW10548509 (We sensor) and 1 2313702 (Pump) and 1 WP2313705 (Pump)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Johnson City, TX 78636
Brandon
Job Details: 09/22/2021
"Arrived on site for customer complaint of unit shaking, found shipping bolts still in place, I removed shipping bolts, unit has an out of round basket.
We serviced a
WHIRLPOOL DRYER
Model WED8600YW0
Near Hutto, TX 78634
Tommy
Job Details: 09/22/2021
Arrived onsite for dryer making squealing noise. Upon arrival found unit squealing loudly. Removed top and found unit front drum seal starting to split. Ordering drum and supports. Office to reschedule upon receiving parts.; ordrng 3 WPW10314173 (Supports)s and 1 280140 (Seal)
We serviced a
AMANA MICROWAVE
Model AMV2307PFS0
Near Austin, TX 78758
Taylor M
Job Details: 09/22/2021
"Arrived on site to diagnose microwave with interlock issues, upon arrival I gained access to the interlocks and found both to be faulty. I replaced the interlocks and now the microwave is functioning properly as designed.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Niederwald, TX 78640
Leonardo
Job Details: 09/22/2021
"Arrived on site for complaints of oven display not working properly. Found correct voltage from the wall to the control. Found loose connection on display board. Secured connections and tested unit, unit tested good. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dripping Springs, TX 78620
Tyler
Job Details: 09/22/2021
Arrived on site for dishwasher not lvl and broken parts. Upon arrival I found no error codes. Upon further inspection I found dishwasher un lvld due to improper installation plus the chassis support that feet mount to was missing a screw cause chassis to lean unit to the right inside cabinet cut out. Customer also pointed out unit had a 1/4-1/2 inch gap on either side of unit between dishwasher and cabinet. I verified with techline (Travis sr#7731812010) who advised me that we could replace missing screw in chassis and that unit did not come with any spacer/gap filling kits that fit around plastic tub to cover space behind unit. Found no other damage to the unit. No leaks found during diagnostics. Customer did not approve of making repairs and stated they wanted unit replaced. I informed customer that at this time they would have to discuss with the home builder and whirlpool. At this time techline has documented issue and stated unless were allowed to make repairs theres nothing further to be done. Due to safety I did go ahead and fix chassis issue to insure unit was stable and lvled when I left. Call complete
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Bertram, TX 78605
Cliff
Job Details: 09/22/2021
Arrived on site to replace previously ordered parts for range. Replaced glass and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS02
Near Bastrop, TX 78602
Matthew
Job Details: 09/22/2021
Arrived onsite to replace previously diagnosed parts. Replaced sealed system components. Charged to 7.75oz refrigerant and tested. Pics at 0 and 140. Unit is cooling. Notified customer to give 24-48 hrs for temperature to stabilize. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/22/2021
Arrived on site for THE CONTROL IS NOT WORKING WELL--THERE ARE LIGHTS AND POWER TO THE UNIT BUT JUST FLASHES AND DOESNT START. Placed in diagnostics and got F2E1 and F5E1. No other error codes came on. Tried clearing the error codes but based on first error code the user interface was not responding as designed. Ordering UI and control to return and complete the repair. Once new UI and control are replaced we will clear the error codes. Removed front panel to gain access to control and UI. All connections were good and seated properly. Followed procedures in tech manual for F2E1 and got same results when executed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS01
Near Georgetown, TX 78633
Tyler
Job Details: 09/22/2021
Arrived on site for oven not functioning even with no errors appearing on arrival. Upon further tests I found new control that had been installed was infact defected and not programmed correctly for oven. I installed new control and reassembled and tested unit. Found oven fully functioning as designed and preheated to 350 degrees.
We serviced a
MAYTAG WASHER
Model WFW75HEFW0
Near Austin, TX 78703
Jacob
Job Details: 09/22/2021
Arrived onsite to replace shocks. Replaced shocks. Tested the unit in drain and spin. Shaking was minimal as normal. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/22/2021
"Arrived on site for dishwasher not powering on. Inspected unit and work area. Traced voltage from outlet to junction box. Found bad connection on L1 at junction box. Corrected connection and tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Austin, TX 78748
Robert
Job Details: 09/22/2021
Arrived on call to replace previous diagnosed parts. After installation test operation and found the belt will also be required to complete. ; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/22/2021
"Arrived on site for customer complaint of unit making loud noise during spin. I inspected belt, cam, and actuator, those looked good. I was unable to remove washplate, returning tech needs to cut out washplate, replace gearcase and washplate. Also ordering suspension. ; ordrng 1 W10752283 (Washplate) and 1 W11130362 (Suspension)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Johnson City, TX 78636
Brandon
Job Details: 09/22/2021
"Arrived on site for customer complaint of unit not powering on, found thermal fuse open, I replaced thermal fuse, also found that L1 is dropping voltage under a load. Instructed customer to have an electrician service the home.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Pflugerville, TX 78660
Wesley
Job Details: 09/22/2021
Arrived onsite and found all operating perfectly after last visit. Advised customer no parts would be needed. Customer said they had experienced no new symptoms and everything was working well after last visit.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NRXS2
Near Austin, TX 78734
Justin
Job Details: 09/22/2021
Arrived on site for an ice machine not making ice. Upon arrival I gained access to the evap and pump/harness. Upon further inspection I found the grid cutter physically broken. I put the unit into diagnostics mode and found all other loads working as designed. I installed the new cutter and then tested the unit. The unit is now working as designedCall complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78745
Kevin
Job Details: 09/22/2021
"Arrived on site and inspected washer and found it will pass test 12 diagnostic cycle, but running a quick wash cycle it will stay in the agitation without stopping, and there is no chiming from the control panels buttons. Trying to power off washer or pause cycle does nothing. Spoke with techline and they recommended replacing control board. After replacement button chimes have returned and it will complete diagnostic test 12. Requested that customer attempt some laundry to confirm it is operating normally, job complete. 7731809321"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Cedar Park, TX 78613
Kayman
Job Details: 09/22/2021
Arrived onsite for refrigerator not making ice. I found the RC=38 and the FC=3 I was not able to jump the ice maker. I found 120VAC getting to the IM motor.The customer agreed so I replaced the ice maker and cycled power. The ice maker cycled and filled as designed. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/22/2021
Arrived on site to install previously diagnosed part. Removed freezer door and installed new freezer door. Tested water dispenser and is dispensing as designed. Ice maker turning auger. No leaks detected. Informed customer to dump any ice it produces between now and tomorrow morning due to brand new ice mold and water lines. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Round Rock, TX 78681
Tommy
Job Details: 09/22/2021
Arrived onsite for washer cut wire. Splice again found it spilt in another area. Got unit to drain. Ordering lower wiring harness for more permanent fix.; ordrng 1 W11405458 (Lower wiring harness)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lakeway, TX 78738
Leonardo
Job Details: 09/22/2021
"Arrived on site for install of previously diagnosed parts. will need to order correct element and complete job. ; ordrng 1 W11537778 (Heating element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78738
Luis
Job Details: 09/22/2021
"Arrived on site for loud noise when door is fully opened on right side. Replaced bushing,bracket,extension and hinge tested door operation noise no longer present"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25FGWH01
Near Round Rock, TX 78665
Jonathan S
Job Details: 09/22/2021
Arrived on site for refrigerator not cooling. Inspected unit and work area. Found ice buildup on evaporator. Found lights and fan not running. Gained access to temperature control and found lost neutral. Traced voltage to cabinet connector and found bad connection. Corrected connection and found all powered on. No water leaks detected during service.
We serviced a
GE REFRIGERATOR
Model GSH25JSTASS
Near Austin, TX 78749
Luis
Job Details: 09/22/2021
Arrived on site. Installed a new defrost heater assembly.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78757
Scott
Job Details: 09/22/2021
"Arrived on site , replaced main harness. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
JENN-AIR COOKTOP
Model JEC4430BS00
Near Austin, TX 78705
Jacob
Job Details: 09/22/2021
We serviced a
WHIRLPOOL WASHER
Model LSQ9200PQ4
Near Austin, TX 78747
Jacob
Job Details: 09/22/2021
"Arrived onsite for unit not starting. Tested the unit and noticed it would not turn on. Found that the the unit was not getting 120v from the wall plug. Ran an extension chord to another plug. Unit was getting the correct voltage. Up on further inspection, found that the lid switch was no good. Replaced switch. Tested the unit. Unit tested good. No leaks at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Pflugerville, TX 78660
Tommy
Job Details: 09/22/2021
Arrived onsite for washer not latching found left lid comple cracked ordering chrome lid. Office to reschedule upon receiving parts. ; ordrng 1 W11256781 (Chrome shadow lid)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Austin, TX 78745
Kevin
Job Details: 09/22/2021
"Arrived on site and inspected washer and found cam kit riser is sheared at the top took pictures. Replaced it and reported issue to techline if issue continues will need to replace Gearcase, actuator, cam kit 7731812628"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS
Near Austin, TX 78704
Jacob
Job Details: 09/22/2021
Arrived onsite for unit making noise. Tested the unit. Unit would make a noise. Looked at the unit and found that the diode was burned out. Got authorization to replace the diode. Replaced the part. Tested the unit. Unit tested good. No issues at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near New Braunfels, TX 78132
Andrew
Job Details: 09/22/2021
"Arrived on site to test unit for clicking sound coming from RC compartment, tested unit found damper motor clicking open or closed, need damper control to fix issue, office to reschedule ; ordrng 1 WPW10479155 (Damper control) and 1 W10530312 (Damper cover)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78723
Scott
Job Details: 09/22/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78723
Scott
Job Details: 09/22/2021
Arrived on site for upper rack falling down . Found one of the wheels broken off right hand adjuster. Replaced adjuster . Upper and lower racks are not operating smoothly . Found tub is damaged on right hand side . Will need new tub . No water leaks detected at time of service. Customer is aware of time frame . Call to set return .; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Leander, TX 78641
Cliff
Job Details: 09/22/2021
"Arrived on site to replace previously ordered parts for cooktop. Replaced 4 knobs, 4 grommets, and 4 infinite switches. Tested unit and all is working properly at this time."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Lago Vista, TX 78645
David S
Job Details: 09/22/2021
Arrived on site to install previous diagnose parts. We gained access to the pressure sensor and tested unit issue was not resolved. We reviewed previous techs notes. We installed control and reinstalled oil pressure sensor and tested unit. Unit is operating as designed.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/22/2021
Arrived on site for will no longer turn on to dry. The light is coming on so inside though. Found dryer would not turn drip umm when cycle started. I could hear the start button click and click gain after door closed. Tested door witch and it had continuity. Tested thermal fuse for continuity and it had failed. Removed thermal fuse and installed new thermal fuse. Dryer began spinning and heating as designed. Dryer was not getting good air flow which is what caused the thermal fuse to fail. Inspected exterior vent and found it to be covered in lint. Recommended customer call dryer vent wizard to ensure the new fuse did not fail due to the blockage in the vent. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Pflugerville, TX 78660
Wesley
Job Details: 09/22/2021
Arrived onsite and replaced control. Unit lighting is now operating properly. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Leander, TX 78641
Lou
Job Details: 09/22/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the unit pulled out form the cabinets. Before testing, I found dry water streaks on the diverter housing along with some calcium build up. Also found the dispenser door missing. Customer opted to not replace the dispenser. I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed. Unit left uninstalled per customer request."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/22/2021
Arrived on site for dryer not heating. Inspected unit and work area. Tested operation and found heating. Performed air flow test with vent on and found restriction in air flow (red light). Removed vent and performed same test and found good air flow (green light). Found restriction in home venting. Informed customer on air flow and venting. Unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Leander, TX 78641
Kayman
Job Details: 09/22/2021
Arrived onsite to install previously diagnosed parts. I installed the ice maker and harness. When I restored power the ice maker cycled and filled as designed without being jumped.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Round Rock, TX 78665
Jonathan S
Job Details: 09/22/2021
Arrived on site for dishwasher not cleaning dishes on 1 hour wash. Inspected unit and work area. Measured incoming water temperature at 120?. Performed diagnostics mode and found no fault code. Monitored test operation and measured amp draw to heating element. Found 7 amps to element. Found suds from rinse aid. Found all working as designed. Spoke with customer on user care guide. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Johnson City, TX 78636
Brandon
Job Details: 09/22/2021
"Arrived on site to replace broken control, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Johnson City, TX 78636
Brandon
Job Details: 09/22/2021
"Arrived on site to replace failed compressor, filter drier, and coupler, after replacing, I charged with 5.3 ox of r134a, unit started cooling. ; ordrng 1 Wpw10558424D2C (Ice container)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/22/2021
"Arrived on site to replace previously ordered parts for ice machine. Replaced ext pump, circ pump, and control and all is working properly at this time. No leaks were found at time of service."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/22/2021
Arrived on site to replace previously ordered parts for ice machine. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/22/2021
"Arrived on site for customer complaint of unit not producing ice, found failed ice maker, I replaced ice maker, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS01
Near Kingsland, TX 78639
Cliff
Job Details: 09/22/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor and filter drier and verified unit held vacuum. Charged unit with refrigerant and all is working properly at this time. No leaks were found at time of service.
We serviced a
GE FREEZER
Model GNE25JMKLFES
Near Austin, TX 78721
Jacob
Job Details: 09/22/2021
Arrived onsite for unit having some freezing buildup in the unit. Looked inside the unit and saw a small amount of frost buildup. Fan had turned back on but didn?t hear any kind of grinding comings from the freezer. Checked the door sealing and the seal was closing good. Gave the customer instructions to possibly let the unit do an unthaw so it will help to remove any possible left over ice for 24hrs and restart the unit and see if the issue comes back. Let the customer know to have towels to help with any water that may come from the unit. No issues at this time. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near The Hills, TX 78738
Leonardo
Job Details: 09/22/2021
"Arrived arrived on site for install of previously diagnosed parts. Installed new valve, holder, wiring harness, knob, and all new bezels. Double checked all gas connections and fastened tightly. Tested unit, all burners working properly, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78704
Luis
Job Details: 09/22/2021
"Arrived on site. Diagnosed sealed system issue,replaced evaporator,compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked compressor compartment no traces of dye,good frost pattern on evaporator no traces of dye."
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW1
Near Round Rock, TX 78681
Jimmy J.
Job Details: 09/22/2021
Arrived on site for Drum is loose. Washer is moving and unstable when spinning. inoperable. Placed in diagnostics and no error codes came on. Placed in high speed spin and no vibrations or out of the ordinary movement was found. Customer had wet clothes inside the washer with a blanket and sheets. Explained the importance of washing towels with towels and sheets with sheets. Demonstrated how to load in loose heaps when washing mixed loads of clothes. Explained washing a blanket by itself would not work and cause uneven loads. Explained not to wrap clothes or blankets around tower. Washer working as designed. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78738
Luis
Job Details: 09/22/2021
"Arrived on site for no cool. Removed both evaporator cover,found no traces of dye on fresh food or freezer evaporator,removed compressor cover no traces of dye. Ran test 4,pressure for fresh food reading -20 and 50 and freezer cool down reading -20 and 60 called tech support
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS00
Near New Braunfels, TX 78132
Andrew
Job Details: 09/22/2021
"Arrived on site to test unit for UI issues. Unit was successfully connected to WiFi. Tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Lou
Job Details: 09/22/2021
"Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and it was non-responsive. I found the breaker tripped. Checked breaker and found it to be a GFCI breaker and the light was flashing on it. I turned the power back on and placed the unit in diagnostics showing error code F6E4, but it was due to there being water in the tub when I arrived. I cleared the code and continued with testing. Unit is operating as designed. I recommended that the customer have an electrician look at the breaker and replace it if needed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS42NXFXDE01
Near Austin, TX 78732
Justin
Job Details: 09/22/2021
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Bee Cave, TX 78738
Leonardo
Job Details: 09/22/2021
Arrived on site to test unit for oven door falling. Found right hinge not sitting correctly. Secured hinge test unit and unit test good job complete.
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Leander, TX 78641
Lou
Job Details: 09/22/2021
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. I disassembled the unit and tested the element and cutoffs and found one of the cutoffs open. Also found the red wire on the harness to the element connection was burnt/shorted. I advised the customer of my findings.I removed and replaced the element assembly and added a new connector to the harness from a connector from my van stock and reassembled the unit and retested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Kayman
Job Details: 09/22/2021
Arrived onsite to install previously diagnosed parts. I installed all parts from diagnosis visit. I tested the unit and monitored for leaks. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Briarcliff, TX 78669
Robert
Job Details: 09/22/2021
Arrived on call for complaint of breaker tripping. Found washer connect to GFCI outlet. Recommend replace outlet.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bastrop, TX 78602
Matthew
Job Details: 09/22/2021
Arrived onsite for potential gas leak. Upon arrival pulled unit to inspect gas line and connections. Used liquid leak detector around supply and connections. Also tested cooktop valves. Could not detect any leaks at this time. Called safety team for documentation. Provided SR#7731758646.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Round Rock, TX 78665
Jonathan S
Job Details: 09/22/2021
Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Performed diagnostics mode and monitored operation. Measured incoming water temperature at faucet and found 120?. Found unit drawing 6.5 amps. Called Whirlpool tech support and spoke with Travis. Went over prior service performed. Tested all other components. Found all operating as designed. (7731813650).
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS1
Near Salado, TX 76571
Tali W
Job Details: 09/22/2021
On site for microwave door not closing properly. Found lower tab on door broken. Ordering stainless complete door. AUTHO. Office to reschedule. ; ordrng 1 W10860351 (Door complete) and 1 AUTHO (AUTHO)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Hutto, TX 78634
Tommy
Job Details: 09/22/2021
Arrived onsite for dishwasher stopping mid cycle. Upon arrival found panel damaged and bubbling also found unit owi was damaged. Ordering new panel and owi.; ordrng 1 W11116422 (Panel) and 1 W11084121 (Owi)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hutto, TX 78634
Tommy
Job Details: 09/22/2021
Arrived onsite for refrigerator intermittently cooling and no ice. Upon arrival found unit compressor condenser coils clogged. Ordering starting device as unit is intermittently running compressor.; ordrng 1 WPW10197428 (Start dec)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Marcos, TX 78666
Noah D
Job Details: 09/22/2021
"Arrived on site to inspect unit for leaking gas around tubing. Upon inspection found the gas leak was in the middle of yellow gas line indicating pin hole, customer must have gas line replaced by builder or JB Hunt. Spoke with builder and instructed what to do next. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Cedar Park, TX 78613
Kayman
Job Details: 09/22/2021
Arrived onsite for dishwasher not draining. Upon inspection I found the heater element burned into 2 pieces. I found the filter and screen in the sump both damaged and the spray arm damaged. I ran diagnostics and found F7E1 stored in the unit. I found the unit washing and drained as designed. I will order the heater lower spray arm and filters to complete the repair. ; ordrng 1 W10518394 (Heater) and 1 W10872845 (Filter) and 1 WPW10463906 (Screen) and 1 W11084121 (Sensor) and 1 WPW10319027 (Lower spray arm) and 1 W10906426 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS00
Near San Marcos, TX 78666
Noah D
Job Details: 09/22/2021
"Arrived on site to inspect unit for not cooling normally. Upon inspection found the Evap covered in ice causing cooling issues, customer will need to defrost unit for 3 days to clear ice, replaced control and changed defrost settings. Customer will defrost. Complete"
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS01
Near Driftwood, TX 78619
Brandon
Job Details: 09/22/2021
"Arrived on site for customer complaint of unit not cooling, found fan motors running, but compressor was not. I found failed control, I replaced control, unit tested good."
We serviced a
GE DRYER
Model GTD65EBPLD
Near Spring Branch, TX 78070
Andrew
Job Details: 09/22/2021
"Arrived on site to test unit for dryer not spinning and burnt smell, test unit found blower wheel and unit vent pipe clogged with lint, removed lint, used vent tester to test unit with and without vent connected, unit failed with with vent connected and passed without, advised customer to have vent cleaned, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDP01ILWH3
Near Austin, TX 78731
David Z
Job Details: 09/22/2021
"Arrived on site to diagnose dishwasher that had stopped mid cycle and didnt want to drain at first. On arrival unit was drained. Ran unit and tried to drain. Unit would not drain. Power cycled several times and unit drained. Unit had also leaked out the front of the door prior as well. Ran unit and found it was filling several times, and water level was too high. Found unit has failing control, and several symptoms are pointing to control.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, TX 78628
Wesley
Job Details: 09/22/2021
Arrived onsite and found F7E1 error. Corrected issue with heating circuit by securing failed connections. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near New Braunfels, TX 78132
Andrew
Job Details: 09/21/2021
"Arrived on site to install interlocks from previous diagnosis, installed interlocks, tested unit, unit now working properly, job complete"
We serviced a
GE DRYER
Model HTX24EASK0WS
Near Round Rock, TX 78664
David S
Job Details: 09/21/2021
Arrived on site for PUSH START NO SOUNDS CUST SETS TIMER KNOB CAN HEAR SOUNDS NOTHING IS HAPPENING. We inspected the unit and work area. We found the unit not coming on. We found the motor start winding is open and not allowing the unit to work properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ01
Near Leander, TX 78641
Tommy
Job Details: 09/21/2021
Arrived onsite for refrigerator loud fan noise. Upon arrival found evap frosted over. Let customer know unit will need full 48 hour defrost. ; saved tckt
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Elgin, TX 78621
Matthew
Job Details: 09/21/2021
Arrived onsite for dryer not heating. Upon arrival tested unit and found not heating. Verified voltage and was good. Unit would power on and tumble but not heat. Inspected unit and found connector to high limit thermostat loose. Secured connector and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW00
Near Austin, TX 78703
Matthew
Job Details: 09/21/2021
"Arrived onsite for washer giving error code. Upon arrival put unit in diagnostics and confirmed F20 error code - no water entering machine or pressure switch fault. Ran diagnostics tested and unit passed all test without fail. Ran quick wash cycle and unit completed cycle. Could not duplicate issue. Recommendations: if issues persist, recommend replacing pressure switch (checking hose as well). If switch is good, could potentially be a control issue not reading pressure correctly. Unit does seem to be getting adequate water. Unit is stacked.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Austin, TX 78701
Scott
Job Details: 09/21/2021
"Arrived on site for unit not draining . ran diagnostics got error codes 0-2, 8-1, 6-1, 9-1 . Found unit draining very slowly . No water leaks detected at time of service,job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Dripping Springs, TX 78620
Robert
Job Details: 09/21/2021
Arrived on call for complaint of buttons not working. Found some of the buttons not responding. Replace control and test.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Georgetown, TX 78628
Lou
Job Details: 09/21/2021
"Arrived on site to inspect freezer light not working. Upon further inspection, I found the FC light out and the ice maker light operating when I pressed the FC door switch. I removed and replaced the FC upper light and tested. Unit is operating as designed. Also, I found, while checking the ice maker light, that the ice maker harness had been pulled from its clips and was hanging over the ice tray. I found 2 wires with the protective cover broken. I placed some electrical tape over the breaks in the wires and placed the harness back into the clips and using foil tape, I secured the harness to the clips so they wont come out. Tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Georgetown, TX 78628
Lou
Job Details: 09/21/2021
"Arrived on site to inspect dryer not drying. Upon further inspection, I tested the unit by opening the door and closing the door switch. Once unit was on, I could see the element illuminating. Using the vent test kit, I tested the airflow to the unit and it failed two out of two times. I advised the customer of my findings and demonstrated the test to my customer. Customer advised that the vents have not been cleaned since they moved in. I recommended that they have the vents professionally cleaned. No lint observed during service, job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Waco, TX 76712
Jonathan M
Job Details: 09/21/2021
Arrived on site for a dishwasher that?s not starting cycles. Inspected unit into work area. Ran the unit through diagnostics and found an F5 E1 (door not closed) error code. Ran the unit through a diagnostic test in the unit ran as designed. Tested the unit in a normal wash cycle five separate times and found the unit working as designed. I asked the customer to run a load for me and noticed that they weren?t closing the door before the unit counted down causing it to go into a paused state. The customer was unaware that all they needed to do was to hit the start button and close it again before the time ran out. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Pflugerville, TX 78660
Matthew
Job Details: 09/21/2021
"Arrived onsite for microwave not heating. Upon inspection found issues in high voltage circuit. Replaced magnetron, capacitor and diode. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 09/21/2021
"Arrived on site for complaints of middle burner not lighting. Found grease and debris in burner. Took it off and cleaned. Tested burner, working properly."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/21/2021
Arrived on site for Dryer is Not Tumbling or Spinning - Dryer. Placed dryer in timed dry and could hear motor whining. Gained access to drum and assisted drum to spin and dryer began spinning. Removed drum and tested voltage to motor. Motor was getting proper voltage. Removed motor / blower wheel and installed new motor and original blower wheel. Reassembled dryer and tested on timed dry. Found no heat turning on. Tested thermal cut off and it had no continuity. Customer stated they had parts and provided a thermal cut off. Replaced thermal cut off with customers provided thermal cut off. Tested dryer again and element began heating. Allowed dryer to run for five minutes to ensure the element would continue working. Heating element heating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78724
Taylor M
Job Details: 09/21/2021
"Arrived on site to diagnose dishwasher not drying dishes properly, upon arrival I gained access to the service diagnostics and found no fault codes, the customer informed me they are using finish jet dry rinse aid, I ran the unit in a diagnostics cycle and found that the unit is operating properly as designed. The customer also informed me that they had only run one cycle with jet dry thus far, i informed them that they should run hot water at the sink before running a cycle and to continue using jet dry as well. Unit is operating properly as designed no leaks and the heater checked good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Austin, TX 78724
Taylor M
Job Details: 09/21/2021
"Arrived on site to diagnose refrigerator with no cool in the refrigerator and the freezer compartment freezing over, upon arrival I gained access and checked the heater, bimetal and evap motor, all checked good, the cause of no cool is due to ice blocking the access to the refrigerator compartment, I replaced the control due to other components checking good, customer is going to defrost the unit due to it being in a vacant apartment, the unit is operating properly as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM2
Near Leander, TX 78641
Tommy
Job Details: 09/21/2021
Arrived onsite for dishwasher not receiving water. Upon arrival found unit was filling but sump and motor are dead.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Harker Heights, TX 76548
Al
Job Details: 09/21/2021
Arrived on site for dishwasher not starting. Confirmed the complaint and found the switch to power on the dishwasher was turned off. I turned on the switch and the unit began working properly. Customer satisfied Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Manor, TX 78653
Matthew
Job Details: 09/21/2021
Arrived onsite for refrigerator not dispensing ice. Ice maker is functioning. Upon inspection found ice bin liner clips broken on both sides. When auger motor is energized and rotates the bin is pushed forward moving components out of line and not allowing ice to dispense. Clips/retainers are part of liner
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78723
Taylor M
Job Details: 09/21/2021
"Arrived on site to diagnose dishwasher not draining, upon arrival I gained access to service diagnostics and found no error codes stored, I ran the unit in a diagnostics cycle and found that the drain pump is intermittent and needs to be replaced, the console is intermittently working as well, I verified the connection seating and am ordering the console just in case, office to reschedule when parts arrive. ; ordrng 1 W11460947 (Console)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Austin, TX 78702
Leonardo
Job Details: 09/21/2021
"Arrived on site for install of previously diagnosed parts. Installed new center burner. Tested unit, unit tested good, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/21/2021
Arrived on site for NOT DRAINING--HAD THE DRAIN PUMP REPLACED BY ANOTHER COMPANY--UNIT RUNS A FULL CYCLE. Placed in diagnostics and got inlet valve error. This was the only error code. Cleared error code. Ran through diagnostics and drain pump was chattering. Drain pump was unable to drain all the water so remaining water was still in the bottom once diagnostics completed. Removed drain pump and installed new drain pump. Ran through diagnostics again and water was still not draining properly. Pulled dishwasher to inspect drain hose and found ceramic piece of glass from plate had gotten lodged inside the drain hose causing blockage not allowing water to flow through as it should. Removed hose and installed new hose. Ran through diagnostics again and water was coming into disposal and into the drain as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Leander, TX 78641
Lou
Job Details: 09/21/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the control panel being damaged/dented, I removed and replaced the panel and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
GE FREEZER
Model GSS25GMHJCES
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/21/2021
Arrived on site for Interior light on freezer side quit working. LIGHT-LIGHT NOT WORKING. Tested switch manually and switch was opening and closing as it should. Led board was receiving voltage from harness. Removed led board and installed new led board and lights came on. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/21/2021
Arrived on site to diagnose a refrigerator that is leaking. Found evap cover not in drain pan causing defrost water to run outside of pan. Reset cover to proper position and also removed foam from defrost drain. All is working properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kingsland, TX 78639
Cliff
Job Details: 09/21/2021
Arrived on site to diagnose a dishwasher that is not cycling properly. Found pump assembly that was just installed defective and replaced it with new pump. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Meadowlakes, TX 78654
Cliff
Job Details: 09/21/2021
Arrived on site to diagnose a washer that is not cleaning properly. Tested all parts and components and found no failures to unit at this time and advised customer on clean washer cycle operation and frequency of use. No further repairs needed and no leaks were found at time of service.
We serviced a
GE MICROWAVE
Model ZWL1126SJ1SS
Near Spicewood, TX 78669
Brandon
Job Details: 09/21/2021
"Arrived on site for customer complaint of sparking and smell, found magnetron burned as well as cover. Ordering magnetron, cover, and diode.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/21/2021
"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found rinse aid container empty. Measured incoming water temperature at sink and found 120? water temperature. Performed diagnostics mode, no error codes. Measured amp draw to heating element and found 6.9 amps to element. Checked for hot temperatures at end of test cycle. Found all components all working as designed. No water leaks detected during service. Spoke with customer on user care guide and operation."