"Arrived on site to test unit for randomly thawing out. Found little to no frost pattern developing on evap. Tapped in to sealed system. Found restriction on high side. Ran nitrogen through system and was able to push out. Replaced compressor(W11580057), drier!WPW10143759) and access valve(W11506635). Vacuumed system and charged to specs. Unit now working as designed. Job complete."

Arrived onsite for unit not cooling. On arrival inspected unit. Found unit cooling. Ice maker was off but found ice in mold. Ran harvest and did dump ice. Internal temps are ideal and current setup has been in place for 2 weeks. Unit is functioning. Maintenance will monitor as unit is unoccupied. Job complete

Arrived on site to test unit for water and ice accumulating on bottom of RC. Found RC drain was frozen over. Removed evap cover and cleared drain. Replaced RC evap cover(W11610999) due to damage when removing. Unit is now working as designed. No leaks detected. Job complete.

Arrived on site for unit making humming noise. Upon arrival un unit was unplugged plugged unit back in unit immediately stayed in a constant running state. Unit would not even let me into diagnostics to test. Unit n3eds a new control ordering part office tonresche; ordrng 1 W11608056 (Control)

Arrived on site for unit latch broken. Inspected unit and found indeed fact latch broken. Replaced latch and tested unit is now functioning properly and as designed to.

"Arrived on-site for a range with no power. I found the breaker was tripped and that it was the first time they used it. I disconnected the ground, installed a new bake element (w11182109), broil element (w10856603) and conttrol(w11696067) heated to 500 and reconnected the ground. Power is good at the tblock and amp draw is 16 at max. Advised the customer that the more they used it , the better it will get."

Arrived on-site to install ordered parts. Verified the issue. I installed the door latch(w10883049) and the light is shutting off as designed.

"Arrived on site to test unit for not heating, customer stated that unit does not get as hot and it takes longer for stuff to cook, tested unit found unit is heating and was not able to mimic what the customer was describing, did a factory reset on the unitband advised to monitor, if issue continues then we will need to return with cap, mag and diode, at this time job complete"

"Arrived on site to test unit for not agitating, tested unit found unit has a failed gear case and the cam is melted, will need to replace gearcase, cam, actuator, belt, shield and wash plate if it does not come off, ordering parts rescheduled for 4/15; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W10913953 (Actuator) and 1 W11550891 (Agitator)"

Arrived on-site for a range with no power. The customer wanted to the appointment due to it being a tripped breaker. Advised customer to call whirlpool if problem persist. No parts used. No signature.

Contacted SAFTEY. Spoke with Lvmarie. Notes were documented. 7741279020

Arrived onsite for unit not completing cycle. Found unit getting stuck in spin cycle for extended period of time. Found to much detergent being used. Advised customer to limit amount of detergent used. Customer will monitor. Job complete

"Arrived on site and replaced compressor(W11727250), drier(WPW10143759) and access valve(W11506635). Vacuumed system down and charged to specs with 56gof r600a. Unit now working as designed. Job complete."

"Arrived on site to test unit for loose handle, tested unit found handle loose, removed front panel and tightened handle, unit is now functioning as designed, job complete no parts installed"

"Arrived on site to replace previously diagnosed gearcase, replaced gearcase and ran a full spin cycle with no issues, unit is now running as designed no leaks detected job complete installed W11454741no one available to sign"

"Arrived on site for button cracked. Upon arrival, confirmed crack on the button. Customer stated it happened randomly. Customer is able to tape directly in the middle for the mechanical to work properly. Tested unit and all other functions work. Just button is needed. Pictures are all attached to the work order. Advised customer we will submit the diagnosis the their extended warranty and extended warranty company will contact customer for a resolution."

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11460946 pump & motor. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Project manager was not on site. No one available to sign."

"Arrived on site for unit not making ice. Upon arrival, found unit is off and had reservoir full of water. Started unit and found recirculating pump not kicking on. Proceeded to physically shake pump and immediately started working. Monitored unit and found all other comp ants working. No filter present in the unit. Proceeded to replace W11542867 pump. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

Arrived on site with parts ordered for repair. Removed reservoir and found fill line clogged. Cleared lines and replaced reservoir drain pump and recirculating pump. Found no issues with harness. No corrosion. Ran test and found water valve is no filling properly. Will also need water valve. Advised customer to run cleaner through unit more than once as evaporator is dirty as well as spreader. Reset for wed am. ; ordrng 1 W10863947 (Water tube) and 1 W10897719 (Valve)

"Arrived on site for not making ice. Upon arrival, inspected unit and bin is full of ice. Customer states that has made ice but too a while. Test unit and found low fill. Removed filter and get a correct fill. Customer is going to look into replacing filter. Unit is operating as designed. No leaks present. Job complete. This is an unoccupied home. There is no one on site to sign off repair"

"Arrived on site for not draining correctly, upon arrival, inspected unit. Raised unit to inspect drain components. Found drain pump operbut noticed wiggling harness the drain comes and goes. Replaced lower harness W11652038. Test unit by filling with a deep fill. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site for freezing products in fridge. Called sw for assistance ran numerous test on unit. Determined control issue replaced control and programed unit to proper settings. Set tem to 0 at freezer and 37 fridge. Customer will monitor next 24 hrs. No leaks present at this time job completed

"Arrived on site to inspect dishwasher stopping mid cycle. Upon further inspection, the customer advised the unit would finish the wash cycle and the drain pump would intermittently turn on after the cycle was completed. I inspected the interior of the tub and found rust on the element (photo). I placed the unit in diagnostics showing error code F2E1-stuck key. Cleared the code and continued with testing and the unit operated as designed. Due to the error code, i disassembled the unit door to gain access to the main control/UI assembly and found a large amount of moisture built up on the inside of the outer door panel (photo). I found the vent has failed and is not venting the steam out properly. I removed and replaced the control, vent, and element and retested and unit is operating as designed. Unit is operating as designed and no water leaks observed during service. W11682810, W11637583, W10518394; schdld next appmnt for 4/16 WED AM"

"Arrived on-site for a washing machine that is making squealing noises when the unit is spinning and has a door that is hard to open. Inspected unit and work area. The customer advised that normal load seemed to work fine with the unit, but bulkier loads sound like a belt is stripping. I gained access to the back and found the idler. Pulley. In good shape, but did find the belt loose causing the issue. I replaced the belt and found the door hinge, causing the door issue. I replaced the door hinge and ran the unit through diagnostic testing. I found the unit working and operating as designed. Call complete. WP8183202 and WPW10388414."

Arrived onsite for unit constantly running drain. I confirmed when plugged in with the water pressure line off and canceling the drain unit would kick back on the drain. The water pressure sensor in the control has failed and needs to be replaced. I replaced the control and unit is now operating as designed. Call was covered per service pointer W11766193. No leaks present. Call complete. Installed W11607637 CONTROL.

"Arrived on site to inspect door damage issues. Upon further inspection, I found the door endcap badly damaged and broken (photo). I found the unit operating as designed as the bin is full of ice. I researched the parts needed and found I am going to have to order the endcap. Ordering the top endcap and scheduled return service for 04/1625 PM call. No water leaks observed during service. ; ordrng 1 W11309752 (Endcap)"

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated unit tripped the breaker and they could not reset. Have not used it since. Reset breaker successfully and started a bake cycle, unit tripped the breaker after broil relay clicked. Inspected unit, found not broken wires or evidence of a short or arcing. Unit is receiving proper voltage and has correct polarity, bonding strap between N and G has been removed. Followed TSP W11490386 and replaced the control (W11707168), bake element (W11182108) and broil element (W10856603). Removed ground strap from the terminal block and started a 500? cycle for 30 minutes. After time elapsed, reconnected the ground strap back to the terminal block and began another 500? bake cycle. Monitored for an additional 10 minutes, breaker no longer trips. Burn off is complete and relays on the control have been conditioned successfully. Instructed customer to continue running a 500? bake cycle for an additional 90 minutes to ensure proper burn off. Contacted SAFETY to document SR#7741295965. Advised customer if unit begins to trip the breaker again to get the breaker replaced. If issue still persists after breaker was replaced, call Whirlpool for further instruction. Unit is now running as designed, job complete."

"Arrived on site to test unit for not dispensing ice. Upon arrival customer stated ice does not dispense and container cannot be removed. Tested unit, found motor is engaging but ice is not dispensing. Removed ice container successfully and inspected impeller, impeller is not stripped. Suspecting ice container was not installed properly causing the auger to miss the ice bin receiver. Reinstalled the container and tested, crushed and cubed ice is now dispensing properly. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for noise and not heating. Upon arrival customer stated that the noise will appear in the bake cycle intermittently, and every time convect bake is used. Also stated it takes about 10 minutes to preheat. Advised that the typical preheat times will take between 14-18 minutes, 10 minute preheat is within range. Engaged convection fan, heard what sounded like that motor seizing. The longer it ran the louder it got. Replaced convection motor and blade (W10860984) and tested unit, noise has been eliminated and unit is now running as designed, job complete."

"Arrived on site to test unit for buttons not functioning. Upon arrival customer stated the lights will illuminate but buttons dont react to input. Applied power to the unit, more than half of the lights illuminated and would not shut off. Tested buttons and found no reaction from any input. Split door and found no moisture in the unit. Unit will need a new console and possible control. Ordering part, no parts installed, rescheduled for 04/14.; ordrng 1 WPW10459139 (Console)"

"Arrived on site for unit not cooling. Upon arrival, customer stated cooling again. Unit continued to stay cool during the time of requesting service request to the day of service. Customer also mentioned unit made an abnormal noise when unit stopped cooling. Proceeded to check box temp and read 51F and dropping. Checked evaporator line temp and read 10F and dropping. Found dial thermostat to have shut cooling system down when turning to warmest setting. Continued to check condenser coil and found dog hair. Cleaned all hair and debris from coils. Retested and now unit is functioning as designed. Advised customer to video record noise if issue occurs again. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on site for dishwasher not cleankng dishes. Unit showing. F6e1. Ran diagnostics and found pump is not not working. Making loud buzzing noise. Found some buttons are sticking, removed control panel and found corrosion on board and console. Office will call to schedule. ; ordrng 1 W10847822 (Console) and 1 WPW10591570 (Motor/sump.)"

"Arrived on site to test unit for high flame. Upon arrival customer stated the simmer flame is too high. Adjusted simmer flame for all burners, unit is now running as designed, no gas leak detected, no parts installed, job complete."

"Arrived on site for customer complaint of water under crisper drawer. Found defrost drain line clogged, I used steamer to deforst dain line. I adjusted the leveling of the unit to ensure proper drainage. Unit tested good."

"Arrived on site to replace control board, after replacing, unit it tested good. No leaks. Part used w11683480"

Arrived on site for unit working not working properly all the time tenant says it will skip cycles or just go to done. Unit was acting weird even during diagnostics. Replaced control and entered back into diagnostics unit responded properly after replacing control. Ran 2 test cycles unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site for customer complaint of light not working properly, found failed control, I replaced control, unit tested good. Part used w11552018"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the control, harness, and temperature sensor and tested the unit. The unit began to work and operate as designed. I was able to run the unit up to 350? and found it cycling properly. Call complete."

Arrived on site for unit keeps blowing fuse. Called SW for assistance ran multiple test and verified issue. Door switches are the cause of fuse blowing everytime. Replaced fuse unit turned on but as soon as I opened door fuse blew immediately. Ordering parts office to reschedule ; ordrng 1 W11252186 (Upper interlock assembly) and 1 W11252187 (Lower interlock) and 1 W11707984 (Fuse)

"Arrived on site for a nice machine that is leaking. Inspected unit and work area. The customer advised that they've been noticing it leaking from the bottom side of the inlet valve, which is what was replaced back in October by another company. She advised that she was not sure whether or not it had been leaking since the previous repair or not.Because they have been in and out of the house. I gained access to the inlet valve and found water residue underneath the valve assembly. I went to replace the inlet valve and found one of the tubes had been stretched up, causing the leak. I replaced the inlet tube and valve and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete."

Arrived on site to test unit for error f2e1(stuck ui). Was unable to do anything without error interrupting. Verified with claims unit had an additional 1yr warranty. Replaced console(W11598136) and verified both top and bottom ovens heating as designed. Job complete.

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F9E4-lower spray arm error and F3E3-failed calibration. Cleared the codes and continued with testing and the unit operated as designed. Spoke with previous tech on previous error codes they found and they found F2E1-stuck key. Customer advised the unit gets locked out intermittently. Due to the previous error code and the customer continuing to have issues with the control panel, I removed and replaced the control panel and retested. Unit is operating as designed. No water leaks observed during service, job completed. W11114745"

Arrived on site for frosting in freezer. Fridge gasket not seated properly causing gap between gasket and cabinet causing warm air migration to enter unit causing freezing moisture. Adjusted gasket to close properly. Unit is functioning properly and as designed to. No parts used job completed. No leaks present at this time. No one on site for signature

"Arrived on site for a refrigerator that is still not making ice. Inspected unit and work area. The customer advised that the unit made ice for 1 day and then completely quit again. She advised that she did not hear water running through it, but could he seemingly hear the ice maker trying to make ice. I did confirm that the ice maker was completely dry. I gained access to the fill tube and found it frozen. I went ahead and replaced the fill tube heater and reassembled the unit. I ran the unit through diagnostics and checked all components. I found the icebox fan, not turn on during testing. I've gained access to the iceboxfan and found it out of range, indicating a failed icebox fan. I replaced the icebox, fan and reassembled the unit. I ran the unit through all diagnostic testing and found all components working and operating as designed. I advise the customer to keep an eye on the unit and to call back if any other issues persist. Call complete. W11087201 and W10846539."

"Arrived on site for a dishwasher that is not heating. Inspected unit and work area. The customer advised that the unit just completely stopped heating and her dishes do not come out hot at the end of the cycle. I found the heater was in good condition and was not broken but found the float switch was stuck in an open state. I ran the internet through diagnostics and found an F7nE1 (heater disabled) and F6 E4 (float switch open) error codes. I ran the unit through an auto test and found all portions of the machine working and operating as designed, including the heater coming on, at the end of the cycle. I did advise the customer that it appeared that either she had too many suds in the unit, or something got stuck underneath the float switch at some point. The unit is working and operating as designed. No parts were installed. Call complete."

Arrived on-site for dryer not heating. I checked the element and thermal fuse. There was a burnt smell coming from the console. I found the harness was burnt and stuck to the control. I'm ordering a harness(W11591405) for the return visit. Power is good at the tblock. No parts used. ; ordrng 1 W11591405 (Harness)

Arrived on site to test unit for error f7e2(wash motor). Replaced motor assembly(W11460946). Unit now working as designed. No leaks detected at this time. Job complete.

"Arrived on site for not tumling. Upon arrival, inspected unit and found belt is busted. Ran diagnostics and get error codes F3-E2 open or shorted moisture sensor and F2-E1 hmi stuck key. Ran a time dry and heat circuit is good and element is energizing. Contacted techline for assistance. Spoke with Jeremy. Explained ongoing issues and repetitive parts being replaced. Recommended to replace belt , Lint screen, and air duct assembly. Also need to test airflow once components have been replaced. But 1st should call 3rd party warranty to see if want to proceed due to borderline customer abuse. SR#77341317363; ordrng 1 W10120998 (Lint screen) and 1 W11677720 (Air duct assembly)"

"Arrived on site for condensation forming on top of FC door. Upon arrival, am not finding condensation. Customer states that wiped it off in the morning. Contacted techline for assistance. Spoke to Kelley. Explained issues and sent in requested pictures and performed series of test and check to see if all areas are squared.. The only recommendation is adding 2 Foam seals per service matters video. In addition, for customer to take photos of condensation SR#7741319733. Ordering seals office to reschedule ; ordrng 2 W11159728 (Foam seal)s"

"Arrived on-site for condensation on rc doors. The customer had pictures of the condensation forming on the gasket of both doors. When checking the gaskets, I found the right door had a torn gasket. I installed a new gasket (w11456682) unit is sealed and working as designed. Also updated POP and saved a picture"

Arrived on-site to install ordered parts. Installed the control (w11607637) and calibrated unit. Leveled the washer and ran in quick wash. Everything is operating as designed

Arrived on site to test unit for not washing. Unit was unplugged on arrival. When plugged unit in unit went to draining automatically. Inspected pressure hose with no issues present. Replaced control(W11608056). Unit completed diagnostics with no issues. Unit is now working as designed. No leaks detected at this time. Job complete.

"Arrived on site to test unit for tripping breaker. Found compressor, condenser motor, evap motor, ice maker, lights and heater all engaged as designed. Found no signs of harness or wires grounding out. Not sure what happened but all components are operating properly. No parts replaced at this time. Advised customer to monitor. Safety SR#7741293844"

Arrive on site for a dishwasher that has a wash motor that is overheating. Inspected unit and work area. The customer advised that the dishes are not getting wet and the unit will only fill and drain. I ran the unit through diagnostics and found an F7 E1 (single speed was motor failure) error code. I confirmed that the wash motor would not run and replace the wash motor assembly. I tested the unit and found the unit working and operating as designed with no leaks present during operation. Call complete. W11416362.

"Arrived on-site for microwave not heating. Verified issue. The transformer tested good. I installed capacitor (w10850446), diode(w11256462) and magnetron(w10754299) tested unitand everything is working as designed. 8179141883."

"Arrived on site to inspect dishwasher water and draining issues. Upon further inspection, I placed the unit in diagnostics showing error code F7E1-motor failure. Cleared the code and continued with testing to find the motor does not turn on. I cancelled testing and removed and replaced the sump assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed. W11460945"

"Arrived on site to inspect washer not working. Upon further inspection, the customer advised that they used the unit one time and it operated as designed. When they tried to use the unit and second time, the fill indicator continues to flash and the unit won't do anything. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I calibrated the unit and then demonstrated to the unit how it operates. I advised the unit has a '2 start' process. I advised that if they have all of their settings where they want them and press the start button one time, the unit won't start unless they press the start button again. Also, if they select their settings and all of the indicators light up, they only have to press the start button once and I demonstrated both ways. Unit is operating as designed and no water leaks observed during service, job completed."

"Arrived on site to test unit for burners clicking. Upon arrival customer stated they were cooking and the pot overflowed causing water to enter inside the cooktop. Now when the unit is plugged in, igniters will spark all the time. Applied power to the unit, burners are all igniting properly and igniters are no longer sparking constantly. Suspecting the water has dried on the electrical components and unit is now working properly. Could not mimic issue. Advised customer if issue returns to contact warranty company. Recommend a harness and spark module replacement is callback occurs. At this time unit is running as designed, no gas leak detected, no parts installed, job complete."

"Arrivedmon site to inspect coin operated washer starting without any coins being used. Upon further inspection, I pressed the start button and the unit began a wash cycle. I cancelled the cycle and gained access to the main control behind the control panel. I disconnected the coin slide harness and plugged the unit in and allowed the control to reset. After approximately 20 seconds, I pressed the start button again and the unit continued to turn on without using any coins. Cycled power and disconnected the water temperature selector and then cycled power back on and allowed the contdol to reset. Again, after approximately 20 seconds, I pressed the start button and the unit did not turn on. I removed and replaced the temperature selector and reconnected the coin slide harness and retested by pressing the start button and the unit continued to not turn on. When the owner arrived, he advised that the coin slide slides all the way in with or without any coins. I tested the slide without coins and found it sliding all the way in. I gained access to the coin slide bolt and removed it and slid the slide out of the housing. After further inspection of the slide assembly, I found the plug retainer missing which is what keeps the slide from fully inserting with no coins. Using the slide assembly i arrived with, I replaced the old part and retested and the unit is operating as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed. WPW10285518, W11126319"

Arrived onsite for unit dispenser not opening customer stated the detergent is still in the dispenser at end of cycle ran diagnostics found fAe1 dispenser not opening cleared code upon further inspection replaced dispenser W11460945 ran test cycles unit is working as designed no leaks observed during service

"Arrived on site for dryer making buzzing noise at end of cycle and load still damp . Ran air flow and temps checks . Unit is cycling and heating properly . Found air flow restriction. Instructed on turning buzzer off . Collected 162.36 autho EA9KN3.No parts installed , no lint build up . Job complete"

"Arrived on site for dryer making a loud noise, on arrival confirmed issue and found bearing kit 4392065 had failed and replaced it. Found dryer working as designed call complete"

Arrived onsite for unit not cleaning upon arrival customer stated the unit has not clean dishes since the 31st on last month i did advised customer on pods & using a liquid detergent upon further inspection ran diagnostics found error code f4e3 bad wash motor cleared code replaced motor&pump ran test cycles & normal cycle unit is working as designed no leaks observed during service

"Arrived onsite for ice maker not functioning. Found unit leaking. Leak being caused by fill tube not inserted into fill cup. Took pic. Adjusted fill tube and tested. Unit is now functioning properly. Job complete. New build, no one on site for signature."

Arrived onsite for unit not spinning out clothes properly still damp upon arrival found there were two large blankets in the unit removed blackets ran diagnostics found F1e2 motor control fault cleared code removed belt & splutch no gearcase oil present customer is using none he powder detergent i let management know called techline with findings Sr#7741316565 unit is working as designed no leaks observed during service

"Arrived on site to replace console, after replacing, unit tested good. Part used w11622500"

"Arrived on site, inspected parts as I was waiting for builder. Found one of the doors had damage to a corner. Contacted builder to inform him of the damaged part. Ordering new outer door, builder not on site to sign. ; ordrng 1 W11602609 (Outer door)"

"Arrived o site for unit not spinning clothes out. Ran diagnostics and found 5/3latch lock error, f0/5 off balance, 5/2 latch unlock error. Ran test and latch worked however after speaking to customer found that at times it will not go into spin and when the lock light is on, the lid can still be opened. Ordering latch. Office to reschedule. ; ordrng 1 W11307244 (Latch)"

"Arrived on site for customer complaint of unit not washing and giving an error code. Found locked wash motor, I gained access to wash motor and disconnected motor and turned motor by hand, unit tested good after unlocking wash motor. Builder not on site to sign."

Arrived onsite for unit not draining properly. Found obstruction in drain line. Cleared line and tested. Unit is now functioning properly. Job complete

Arrived onsite for unit freezing up in ice bin and over spray. Inspected and found tubing collapsed and not filling properly. Also found water air migration causing clumping. Ordering door to remedy issues. Office to reschedule ; ordrng 1 W11551458 (Freezer door)

Arrived onsite for unit not spinning. Inspected and found belt was busted. Used truck stock 341241. Replaced belt and tested. Unit is now functioning properly. Job complete

"Arrived onsite for door not closing properly. Customer stated you have to slam door shut. Showed customer how to better close the door rather than slam door. Also, unit is new and will lessen the stiffness of closing over time. Also found dryer vent kinked affecting air flow. Pulled unit forward about 4-5 inches from wall and air flow was restored. Unit is functioning properly. Job complete"

"Arrived on site for customer complaint of unit not starting a bake or broil. Found failed spark module, I replaced module, unit tested good. Part used w10860916"

Arrivednonsite for ongoing drip leak forming clumps in the bin. Wrapped the fill tube and replaced icemaker to repair. W11578780

"Arrived on site for cooling issue. Found freezer evaporator cover in cased in ice,ran diagnostic bimetal reading open,powered unit off from ui,unit still running with cooling off engaged. Diagnosed a defective main control and possible bimetal,defrosted evaporator replaced fan assembly that includes bimetal and main control, ran fan test passed powered unit on let unit run then powered unit off from ui unit shutting off correctly. Powered unit on compressor and fans powered on. W1134745,w11035752"

"Arrived on site for no ice. Ran icemaker test no water exiting valve,replaced valve. Ran fill test passed however icemaker still sending power to valve,replaced icemaker ran harvest test passed icemaker filled with water correctly. No one available for signature. W11729596"

Arrived onsite for prediagnosed parts upon arrival replaced valve inlt & reservoir had to call techline sr#7741318278 the reservoir sent didn't match existing techline advised the new one will bypass the valve inlet parts used reservoir W10502642 valve inlt Wpw10498990 unit is working as designed no leaks observed during service

Arrived on site. Secured filter plate housing and cover ran water dispenser not odd noises ran icemaker test no odd noise water dispenser and icemaker working as designed let customer know if noise continues to installed factory authorized filter.

"Arrived on site to test unit for not heating, tested unit found shorted heating element, replaced and tested unit is now running as designed no leaks detected job complete installed W10518394"

Arrived onsite for unit not cooling both Rf & Rc upon arrival customer stated the ice stop working about a week ago then freezer & now the Rc is not cooling verified fans are working through test cycles pulled unit out from wall to checked compressor verified compressor is extremely hot to touch bad compressor ordering parts compressor W10832994 drier-uv wpw10143759 service port W11506635 SSTECH 2HRS unit is unplug until we return office to schedule ; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Drier-uv) and 1 SSTECH (2HOURS) and 1 W11506635 (Service port)

"Arrived on site to test unit for metal fragments in the ice, tested unit coupler on the ice bin has fallen apart, replaced ice bin and tested, unit is now running as designed no leaks detected job complete installed W11347840"

Arrived onsite for unit icemaker not working upon arrival customer stated icemaker stop working when he was resetting it upon further inspection found icemaker not responding at all parts used Icemaker W11700250 verified RF TEMPS 8 degrees tested icemaker unit is working as designed no leaks observed during service

Arrived onsite for unit not properly latching upon further inspection found latch not engaging properly parts used latching door W11412299 unit is working as designed no leaks observed during service

Arrived onsite for unit making noise upon further inspection started unit motor was making an unusual noise disassembled machine found motor would not turn removed lent housing from back found sock in blower removed sock reassembled unit ran test cycle unit is working as designed

"Arrived on site to test unit for not draining water, tested unit found broken harness , replaced harness from truck stock part#W11590868 and tested, unit is now running as designed no leaks detected job complete installed W11590868"

"Arrived on site. Removed evaporator cover good frost formation uploaded pic noticed ice droplets on evaporator fins,attempted diagnostic control not entering diagnostic. Replaced compressor due to nosie,replaced thermistor ui and main control,vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good. No one available for signature W11557671,w11506635,wpw10143759,w11518204,wpw10384183,w11742389"

Arrived on site to test unit for not washing. Found error f8e1(no/long fill). Valves opening as designed. Found drain stand pipe not even 8' inches tall from the ground. Advised customer drain pipe needs to be at least 39' inches from the ground to hold water and wash. Provided installation instructions to customer. No parts replaced at this time. Job complete.

"Arrived on site to test unit for not working properly, tested unit found drain pump engaging but not disengaging and control unresponsive unit is located in 1427, replaced control and tested unit is now running as designed job complete installed W11607637"

"Arrived on site to test unit for loud noise during use. Upon arrival customer presented video of the issue, during use the unit makes a very loud vibrational noise. Tested unit, could not mimic vibration sound customer was experiencing. Suspecting a possibility it may be the cover vibrating against an internal framing member. During testing, unit stopped heating and magnetron failed. Removed unit out of cavity and replaced capacitor (W11678970), magnetron (W10754299) and diode (W11256462). Tested unit, unit is heating and no irregular noises have been made during service. Advised customer to monitor. At this time unit is running as designed, job complete."

"Arrived on site for right side extension arm rubbing on door stop screw. Left door raised maxed on hinge screw,removed right side door replaced hinge and new washer,installed existing washer on left hand door,raised right side door,doors even right side door extension no longer rubbing on screw. Wp2006346,w10273367"

"Arrived on site to follow up on dryer not heating. Customer said they were using the time dry, and it wouldnt heat. I checked their settings and found the temp was set to air dry only, with no heat. Changed setting to high and ran. Verified unit heating as designed. Advised customer to double check their settings as this model had a software issue that would reset saved settings. Unit now working properly. No parts needed."

Arrived on site for microwave with failing cavity lamp. On arrival confirmed issue and installed w10886919 and found unit it working as designed call complete

"Arrived on site to follow up on dishwasher with issues with door. Customer said they feel like door is too hard to push closed, and seems like will pop open. They also wanted to have the door stay partially open to allow things to air dry. I tested the unit and found no mechanical failures, but the builder had adjusted the level. Level had the unit diving forward and needed to be correct. I also showed the customer how their spring closer worked, and that this unit is not built to allow the doors to stay partially open. I also advised them that the door has to be pushed when closing because it is sealing against a gasket, and it requires some pressure to close on this model. Unit is working as designed with no mechanical failures. Based on our conversation customer is looking for operation and features found on higher end models with different hinge designs. No further repairs or adjustments needed for this function. Called findings into tech line, SR7741316299. Tech line also has no recommendations as this is working as designed. Call completed."

"Arrived on site to diagnose refrigerator with door swinging issues. On arrival customer showed me that the RC door will swing pretty hard if you take your hands off when you open it. I tested the unit and advised the customer this is working as designed due to be design of the RC door closer/cam. Showed her picture of how the cam is raised to guide the door one direction or the other, which is not the same setup as the freezer door. Leveled RC door and verified proper function. Advised to use caution since there is no opening or closing assist. Unit working as designed. Repair completed."

"Arrived on site to diagnose dryer not heating. Tested unit and confirmed no heat present. Tested incoming voltages and found proper voltage and polarity. Tested safety devices and element, and found open heating element. Found coil broken on support. Replaced element and tested. Verified unit working as designed. Repair completed. Parts used - 279838."

"Arrived on site to diagnose washer that won't start any cycles. Unit had flashing drain error, and water in the tub. Found wiring harness broken at the T for the drain pump. I removed the damaged section of wiring and reinforced with thicker AWG wiring, secured with solder seals. Tested unit and verified proper function. Unit working as designed. Repair completed. No parts needed."

"Arrived on site to install top right door gasket and RC module. Replaced both parts and verified proper closing and operation. Lights working as designed. Parts used - W11470191, W11456682."

"Arrived on site to diagnose washer that is not agitating and ending cycles. Found unit unplugged on arrival. When plugged in unit goes into a drain loop and does not stop. I was able to fully cancel out the cycle by holding down cancel for 20 seconds. I found after this the loop did not come back and I was able to properly run a cycle. I was able to also enter diagnostics, which had no error codes present. I advised customer that if the issue returns, to contact us and we need to return with a control to resolve the drain loops. At this time unit working as designed. No parts needed, unit was able to proceed with a reset. Call completed."

"Arrived on site to test unit for panel issues and noises, customer stated that some buttons do not respond on the console tested and found console acting erratic and noise coming from blower wheel lint build up causing excessive vibration, cleaned blower wheel and replaced console and tested, unit is now running as designed job complete installed W11367339"