We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Austin, TX 78726
Justin
Job Details: 04/11/2022
"Arrived on site for a washing machine making a loud noise and leaking. Upon arrival the customer stated both issues are intermittent. I put the unit into diagnostics mode and found no stored error codes. I ran a test cycle and a high spin. I could not replicate the leak, but was able to hear a loud screech on the ramp up for spin. I gained chess to the bottom of the unit me found the belt wearing down with debris everywhere. I removed the cam and found some excess play in the gearcase shaft. Due to this we will need to replace the gearcase, belt, and cam. We will return with all parts and gearcase already on order. Office to reschedule. ; O-emld tckt"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS2
Near Austin, TX 78732
Justin
Job Details: 04/11/2022
"Arrived on site for a microwave receiving an F8E5 error code. Upon arrival the customer stated that they had replaced the MW switches themselves, and afterwards the error code was being thrown. The unit was working, but they could not clear the error code. I put the unit into diagnostics mode and found stored error codes F8E5 for exhaust sensor error and F4E9 for popcorn sensor error. I gained access to the control and found the sensors unplugged. I plugged them in and the unit was then working as designed.
We serviced a
GE DISHWASHER
Model GDT545PSJ6SS
Near Spicewood, TX 78669
Brandon
Job Details: 04/11/2022
"Arrived on site for customer complaint of unit not draining and leaking, found clog at disposal, I removed clog, unit tested good, instructed customer to clean unit."
We serviced a
KENMORE DRYER
Model 110.670876
Near Spicewood, TX 78669
Brandon
Job Details: 04/11/2022
"Arrived on site for customer complaint of loud noise and then unit stopped working all together. Found broken idler and belt, I replaced idler and belt, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Andice, TX 78628
Lou
Job Details: 04/11/2022
"Arrived on site to inspect refrigerator making loud humming noise. Upon further inspection, the customer provided a video of the noise and immediately I could tell it was the fan hitting ice. I removed the bottom crisper drawer and found a block of ice on the RC evap cover (photo). I attempted to remove some the ice/frost and could tell the evap drip pan was badly warped. I had my customer sign the waiver of damages from defrosting refrigerator and recommended that the customer pull the unit out and unplug it and place towels around the back of it to help absorb any water that may leak when defrosting the unit. I advised the customer on what parts needed to be replaced. Due to the amount of ice on the evaporator, I rescheduled for 04/20/22 (at customer request) and ordered a CNOTE-LSO and AUTHORIZATION to replace the RC evap motor/harness, support, UI, and drip pan kit. No water leaks observed during service.; ordrng 1 CNOTE (LSO) and 1 CNOTE (AUTHORIZATION)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78669
Brandon
Job Details: 04/11/2022
"Arrived on site for customer complaint of unit not making ice, found failed ice maker, I replaced ice maker, unit tested good."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Austin, TX 78738
Brandon
Job Details: 04/11/2022
"Arrived on site for customer complaint of unit not powering on, found breaker was tripped, customer is having some work done on the house and the workers may have flipped the breaker. I tested unit, unit tested good,
We serviced a
WHIRLPOOL DRYER
Model LEQ9858PW0
Near Lakeway, TX 78734
Brandon
Job Details: 04/11/2022
"Arrived on site for customer complaint of unit not starting, found broken door switch, I replaced switch, unit tested good."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Pflugerville, TX 78660
Wesley
Job Details: 04/11/2022
Arrived onsite and found multiple f7 error codes open motor circuit and unable to reach target rpm. Wiring looks good and can hear motor attempting to turn but just humming. Unit is unobstructed. Basket spins freely. Ordering motor to repair. ; ordrng 1 W11026785 (Motor)
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US0HS01
Near Pflugerville, TX 78660
Wesley
Job Details: 04/11/2022
Arrived onsite and used the harness to repair the wiring issue to the hot plate. Unit is now operating as designed. All checks good. Advised customer on the repair.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Pflugerville, TX 78660
Wesley
Job Details: 04/11/2022
Arrived onsite for blown thermal fuse. Repaired unit. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Pflugerville, TX 78660
Wesley
Job Details: 04/11/2022
Arrived onsite for unit not drying clothes quickly. Found unit is duct is not passing any air. Advised customer the duct needed to be cleaned to restore proper drying function.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Hutto, TX 78634
Wesley
Job Details: 04/11/2022
Arrived onsite and found clogged drain hose. Replaced drain hose and restored function. Unit is now operating a designed. All checks good. Advised customer on maintenance.
We serviced a
ROPER WASHER
Model RTW4640YQ0
Near Hutto, TX 78634
Wesley
Job Details: 04/11/2022
"Arrived onsite for not completing a cycle and found unit would not activate the drain while onsite, even though it had drained out the last load for the customer. Ordering control and drain pump to repair. ; ordrng 1 W10484681 (Control) and 1 WPW10276397 (Pump)"
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW1
Near Round Rock, TX 78664
Wesley
Job Details: 04/11/2022
Arrived onsite and tested unit for grinding noise. Found drum contacting back support panel and scraping once per rotation. Ordering drum and returning with repair kit parts. Advised customer on wait time for drum.; ordrng 1 W10541657 (Drum)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78749
Luis
Job Details: 04/11/2022
"Arrived on site for no ice. Found broken wires at door hinge,repaired broken wires,ran diagnostics icemaker ran through a harvest cycled and filled with water.
We serviced a
WHIRLPOOL OVEN
Model KFGD500ESS
Near Austin, TX 78749
Kevin
Job Details: 04/11/2022
"Arrived on site and inspected range and found upper oven bake igniter has failed.; ordrng 1 WPW10324738 (Igniter) and 1 WP7432P143-60 (Igniter)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP42QHS00
Near Austin, TX 78737
Kevin
Job Details: 04/11/2022
"arrived on site and inspected refrigerator and found ice production is good, there is no Filter on this model ice taste cannot be changed. Took pictures. Found water dispenser nozzle has broken off overtime and water is not directed into cup from dispenser. Took pictures. Requested parts research to see if a new nozzle is still available nothing is shown in the parts breakdown that is applicable. If If part cannot be found water dispenser cannot be corrected. This does not affect the overall cooling operation of the refrigerator; ordrng 1 Partsresearch (Dispenser nozzle)"
We serviced a
FRIGIDAIRE FREEZER
Model LFFU17F5HWN
Near Austin, TX 78748
Luis
Job Details: 04/11/2022
"Arrived on site for cooling complaint. Removed evaporator cover found weak frost pattern only on upper row of evaporator coils unit will need a new compressor, evaporator and heat exchanger.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Austin, TX 78748
Luis
Job Details: 04/11/2022
"Arrived on site for filter issues. Diagnosed a defective filter head,replaced filter head assembly,customer will order a new filter"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78745
Luis
Job Details: 04/11/2022
"Arrived on site for no cool. Fans running,compressor not powered on,removed compressor cover found start device disconnected from compressor,installed start device powered unit on compressor powered on"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Austin, TX 78704
Luis
Job Details: 04/11/2022
"Arrived on site. Installed new main control powered unit on tested water dispenser passed,ran icemaker through a cycled passed filled with water."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78703
Luis
Job Details: 04/11/2022
"Arrived on site for no ice. Found wrong icemaker installed to unit,unit will need updated R600 icemaker assembly; ordrng 1 W11517113 (Icemaker)"
We serviced a
ROPER DRYER
Model RED4516FW
Near Dripping Springs, TX 78620
Kevin
Job Details: 04/11/2022
"Arrived on site and inspected dryer and found it is heating properly, found that after running only a few minutes timer is showing 126? surface temperature. Customer states are timer to stop move and cycle never ends. Replaced timer, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Driftwood, TX 78619
Kevin
Job Details: 04/11/2022
"Arrived on site and inspected refrigerator and found several interior lights are dim, replaced two LED modules and all interior lighting is now correct and working properly, job complete"
We serviced a
KITCHENAID COOKTOP
Model KGCU462VSS02
Near Georgetown, TX 78633
Lou
Job Details: 04/11/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the front left burner head not making good contact with the cooktop and the other ignitors arcing while using the front left burner, I removed and replaced the burner head and cap and also installed the griddle cover. Tested the unit and it is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Round Rock, TX 78681
Wesley
Job Details: 04/11/2022
Arrived onsite and replaced the motor and the capacitor to restore motor function. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Kyle, TX 78640
Kevin
Job Details: 04/11/2022
"Arrived on site and found wave guide cover is burnt, inspected waveguide and found it was damaged when magnetron failed. Microwave cant be repaired due to damage, reported to techline 7733392690"
We serviced a
GE RANGE
Model JGP328WEC2WW
Near Kyle, TX 78640
Kevin
Job Details: 04/11/2022
Arrived on site and found only one owner is attempting to ignite. Attempted to disassemble cooktop but left front and right rear burners are seized and will not separate. Cooktop cannot be repaired if it cannot be opened/disassembled. Job complete
We serviced a
KITCHENAID COOKTOP
Model WCG55US6HS00
Near Mustang Ridge, TX 78610
Kevin
Job Details: 04/11/2022
"Ive done site and replaced all broken knobs, cooktop is now correct, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Austin, TX 78754
Joe Z
Job Details: 04/11/2022
Arrived onsite for Freezer Refrigerator Ice maker Refrigerator leaks when ice maker fills. Upon arrival found supply water turned off. Turned on water and and ran a harvest. During harvest during call for water found water leaking from fill valve. Fill hose was not secured to the fill valve. Secured the fill line to the valve. Test the unit and no longer leaking. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Manor, TX 78653
Joe Z
Job Details: 04/11/2022
Arrived onsite to install previously diagnosed parts. The box was a mis tagged and will need to reorder fabric softener dispenser. Office to reschedule ; ordrng 1 W11569112 (Fabric softener dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Manor, TX 78653
Joe Z
Job Details: 04/11/2022
Arrived onsite to install previously diagnosed parts. Replaced water tubes and connectors. Tested unit and unit operates as designed. No water leaks present at this time time. Job complete
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2476SB0A
Near Nolanville, TX 76559
Tyler
Job Details: 04/11/2022
Arrived on site for dishwasher not turning off. Upon arrival confirmed issue and found i30 error in diagnostics. I then found after running unit multiple times unit had two leaks (one from drain motor and second from fill cup on left side compartment). Was able to repair leaking cup but will need office tor reschedule once availability of part is known to replace drain motor.; ordrng 1 A00044305 (Drain motor)
We serviced a
GE REFRIGERATOR
Model GSE25GSHBCSS
Near Harker Heights, TX 76548
Tyler
Job Details: 04/11/2022
Arrived on site for fridge not dispensing water or ice after previously installed water filter from the customer. Upon further inspection found that the filter is still good that the customer had installed but the head assembly had failed not allowing it to seal to the filter correctly. After installing a new filter head assembly I reassembled and tested the unit and found no leaks at water valve or filter connections and found icemaker and dispenser fully functioning as design and inform customer to give unit 24 hours to fill the bucket back up. Call complete
We serviced a
GE REFRIGERATOR
Model GSS25XSNABS
Near Harker Heights, TX 76548
Tyler
Job Details: 04/11/2022
Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and found major defrost issue leading to ice build up in fc blocking airflow. Found defrost heater and thermostat failed causing issue. Requested a few days to look at all options before continuing with any repairs. Call complete
We serviced a
MAYTAG WASHER
Model MVW7230HW
Near New Braunfels, TX 78132
Andrew
Job Details: 04/11/2022
"Arrived on site to test unit for clicking sound. Found metal hanger caught underneath washer rubbing on rotor. Removed obstruction, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model RT21LMXKQ06
Near Killeen, TX 76542
Tyler
Job Details: 04/11/2022
Arrived on site for refrigerator leaking water from fc and rc onto floor. Upon arrival confirmed complaint. Upon further testing I found cause of failures occurring from a collapsed and clogged drain line. Causing backfilling into fc and rc vents. Tried removing clog but found drain still restricted and tube in liner is inaccessible+has no part available to be repaired and has lead to an over saturated liner and is ruining foam in liner. Unit will need replacement. Call complete ; ordrng 1 Cnote (Needs ahs notified of unrepairable liner+drain line in insulation)
We serviced a
JENN-AIR OVEN
Model JJW2430IL01
Near New Braunfels, TX 78132
Andrew
Job Details: 04/11/2022
Arrived on site to test unit for weld joint on racks broke causing issues. Verified racks had separated at weld joint. Replaced center and bottom rack needing new upper sliding rack. Office to reschedule. ; ordrng 1 W11256305 (Sliding rack)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Killeen, TX 76549
Tyler
Job Details: 04/11/2022
Arrived on site for washer not removing detergent after previously being repaired upon arrival reconfirmed issue and found agitator screw had fallen off due to not having enough locktight on threading. Made repair with spare locktight screw (from truck stock) and reassembled and tested unit with laundry in it to verify unit could complete normal cycle. Found detergent mixing into water as designed. Call complete ; ordrng 1 W11223765 (Screw (was Tg truck stock) dont order)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Canyon Lake, TX 78132
Andrew
Job Details: 04/11/2022
Arrived on site to replaced RC evap motor with harness and drip pan. Found unit was already disassembled and defrosted upon arrival. Noticed bottom mounting point for center rail was broken and linear was damaged. Not confident repairs would hold as foam in linear is completely exposed and would have continuing issue with air leak. Advised to contact customer care. Collected service fee. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDD03DTSS2
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/11/2022
"Arrived on site to test unit for top dishwasher not draining. Found obstruction in drain pump and drain hose kinked. Removed obstruction and routes drain hose properly. Installed high drain loop, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model JJW3830DP02
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/11/2022
Arrived on site to test unit for light turning itself on and UI acting erratic. Found unit not connected to WiFi and message prompting unit will attempt to reconnect. Customer did not have app downloaded. Verified software version 13.00.00 would need to be updated in system to 14.00.00 or greater per service pointer W11251040B. Gave customer phone number to WiFi connectivity team and advised to download app.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near New Braunfels, TX 78132
Andrew
Job Details: 04/11/2022
"Arrived on site to test unit for no ice production. Found ice bin was hot when door opened. Cooling plate was extremely hot. Water level sensor was not recognizing proper water levels. Recirculating pump not engaging and reservoir drain pump was pulsating. Also found bin thermistor was stuck open. Recommend replacing pump harness for corrosion, drain and recirculating pumps for corrosion and damaged. Water level sensor that comes with recirculating pump assembly, Control for fluctuating voltages. Bin thermistor and water tubes to prevent future pump issues as excessive calcium build up present. Customer stated he would think about getting unit repaired.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Lakeway, TX 78738
Leonardo
Job Details: 04/11/2022
Arrived on site to test unit for unit not washing. Test unit and found bad fill valve. Replaced fill valve . Test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Liberty Hill, TX 78642
Kimo
Job Details: 04/11/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed refrigerator door gaskets and tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Round Rock, TX 78664
Vincent
Job Details: 04/11/2022
"Arrived on site to inspect dryer, CX had explained to me that unit was chewing up the close, I did further inspection and found drum seals worn out, replaced old 26th new seals. I tested unit and its working as designed, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/11/2022
Arrived on site to diagnose a refrigerator that is not sealing properly. Found fc gasket not meeting cabinet. Reshaped gasket using applied heat. All is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBRC36FTS08
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/11/2022
Arrived on site to diagnose a refrigerator that is leaking from fc. Found evap drain frozen over and thawed drain. Also cleared clog from drain tube. All is working properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/11/2022
Arrived on site to diagnose an ice machine that is not turning on. Found external drain pump failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/11/2022
Arrived on site to diagnose a refrigerator that is not cooling. Found main control shorted and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWC425BW0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/11/2022
Arrived on site to diagnose a washer that is not cycling properly. Found control error and fill error saved in control. Also noted gearcase bearing failing. Due to multiple failures and cost homeowner doesn't wish to proceed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Round Rock, TX 78665
Vincent
Job Details: 04/11/2022
"Arrived on site to inspect refrigerator rack, rack and fallen out of place and also found doors not leveled and not closing correctly, adjusted doors and remounted rack. There was no water leaks detected during service job completed."
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Georgetown, TX 78626
Vincent
Job Details: 04/11/2022
"Arrived on site to install previously diagnosed parts, disassembled unit and installed new parts. I then calibrated the new gear case and ran a full diagnostics cycle. Unit is functioning as designed and no water leaks detected during service, job completed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Meadowlakes, TX 78654
Cliff
Job Details: 04/11/2022
Arrived on site to replace controls for refrigerator. Replaced pantry ui and main ui. Tested unit and all is working properly at this time.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near New Braunfels, TX 78132
Andrew
Job Details: 04/11/2022
"Arrived on site to test unit for shaking and dispenser leaking. Found model # on file was incorrect. Uploaded proper model number. Found no stored error codes. Found RR and LF leveling legs were off level, leveled unit and unit running smoother. Recommend replacing suspension and dispenser per service pointer W11481731. Office to reschedule. ; ordrng 4 W11545322 (Suspension)s and 1 W11524103 (Dispenser assembly)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Marble Falls, TX 78654
Cliff
Job Details: 04/11/2022
Arrived on site to diagnose a washer that will not spin clothes sometimes. Tested unit in diagnostics and found no failures or errors saved. Advised customer on findings and that unit may have shut down due to not being able to balance load. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78738
Leonardo
Job Details: 04/11/2022
Arrived on site to test unit for oven not getting to temp. Test unit and found average temp at 350 is at 366 with in range. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGC558JSS00
Near Austin, TX 78738
Leonardo
Job Details: 04/11/2022
Arrived on site to test unit for left front burner not igniting. Test unit and found igniter not sitting correctly. Secured igniter correctly test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DSS0
Near Austin, TX 78724
Leonardo
Job Details: 04/11/2022
Arrived on site to test unit for unit over heating. Test unit and found burned and melted control board and harness and sump and motor.
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Austin, TX 78735
Leonardo
Job Details: 04/11/2022
Arrived on site to test unit for ovens not to temp. Showed customer how to do a calibration for the top and lower oven. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near San Marcos, TX 78666
Andrey
Job Details: 04/11/2022
"Arrived on site to test unit for no heat, tested unit found unit has zero ventilation with vent completely squished against back wall, advised customer to get this issue addressed before the repair but he insisted I get the repair done and he will fix ventilation, found shorted heater
We serviced a
GE DRYER
Model GTX22EASK0WW
Near San Marcos, TX 78666
Andrey
Job Details: 04/11/2022
"Arrived on site to test unit for door not latching, tested unit found broken latch,
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Belton, TX 76513
David Z
Job Details: 04/11/2022
Arrived on site to diagnose dryer with hard to open door. Found door was sticking closed and extremely hard to open. Chrcked strike and found it slightly ballooned out making it contact the catch extra wide. Replaced strike from latch kit. Tested and verified door is working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Hutto, TX 78634
Vincent
Job Details: 04/11/2022
"Arrived on site to install previously diagnosed parts, removed old parts and installed new parts and tested. Unit is working as designed, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5700XW3
Near Liberty Hill, TX 78642
Kimo
Job Details: 04/11/2022
Arrived onsite to install previously diagnosed pats. Upon inspection of new parts I found that the shaft had been seized to the basket will need to order a basket to complete job. Office to reschedule ; ordrng 1 WPW10521297 (Basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Liberty Hill, TX 78642
Kimo
Job Details: 04/11/2022
Arrived onsite for refrigerator making noise when fc fan is running upon inspection I found that there was ice in the fan blades I removed ice and tested unit and found that the noise was no longer there. I found that the ice container broken I installed new container with damaged door compressor is aware of this and is OK with this. Job complete.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Belton, TX 76513
David Z
Job Details: 04/11/2022
"Arrived on site to diagnose range with gas smell coming from of unit when not in use. On arrival I smelled the front of the valves at the manifold and found the Valve for the front left burner seemed to have a weak LP smell coming from it. Tightened the pipes and valve to manifold and tested. Couldn't smell any more gas after, but if issue persists customer advised we would replace manifold / valve to resolve. Reported findings to safety. Customer will follow up if issue persists, file 7733356216. Call complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXXS0
Near Salado, TX 76571
David Z
Job Details: 04/11/2022
"Arrived on site to diagnose ice machine that wasn't producing ice and sounded like it was sucking air. I ran the unit on fast ice and found unit is filling and running normally. The fill valve does make a loud fill noise, but all is working. Issue seems like it could stem from a failing water level sensor, and the water valve has a service pointer with an updated quieter part. The door switch plunger is also a bit loose and having a hard time making good contact to trigger the panel and lights. Customer is going to see if unit makes ice again, but if not we need to order parts W10585391, 2313702, WP2149705, W10282106.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Salado, TX 76571
David Z
Job Details: 04/11/2022
"Arrived on site to diagnose washer with the lid locked and won't unlock. On arrival found lid in locked position, no power at console. Removed console and found the blinking light on the control dead, and control was not distributing voltage. Replaced control and retested. Verified proper function and lid unlocked. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS02
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/11/2022
"Arrived on site to install previous diagnosed parts. Removed both RC gaskets and installed new. Adjusted gaskets with heat gun. Tested door operation. All tested good, no water leaks detected during service. Spoke with customer on service performed."
We serviced a
KENMORE REFRIGERATOR
Model 253.7034921
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/11/2022
"Arrived on site for refrigerator only dispensing crushed ice. Inspected unit and work area. Found ice around solenoid and auger motor. Disassembled ice housing and removed ice. Performed diagnostics mode and cycled ice maker. Found ice maker staying at a tilt position and causing water to leak from ice maker. Will need to replace ice maker to repair. Removed failed ice maker and installed new. Tested operation. All tested good, no water leaks detected during service. -
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS3
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/11/2022
Arrived on site for venthood fan motor not operating. Tested operation to verify failure and found unit just clicking when attempting to start operation. Measured voltage to fan and found none. Gained access to control and capacitor. Found yellow wire not connected to capacitor. Checked capacitor and found good. Found control at fault. Schedule return for Thursday the 14th. ; ordrng 1 W11293971 (Control)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Bastrop, TX 78602
Tyler L
Job Details: 04/11/2022
"Arrived on site for complaints of ice dispenser issues. Customer states that the ice chute door will open and close on its own and that some lights were flashing on UI. Took temperatures and found temperatures at 0 and 36 degrees. Found good frost pattern on evaporator. Tested water dispenser and found no issues. Tested ice dispenser and found no issues. Took video dispensing ice. Checked to see if any ice or debris was blocking the ice and found none. Verified all buttons are working on UI. Cycled power and heard the ice door pop loudly. Installed new control and found it would not program. Spoke to CS. Will need new control to complete. Reinstalled old control, returning new part. Office to reschedule.; ordrng 1 W10890094 (Control)"
We serviced a
JENN-AIR OVEN
Model JJW2830DP01
Near Bastrop, TX 78602
Tyler L
Job Details: 04/11/2022
"Arrived on site for complaints of no power, no operation. Found power supply issue. Found unit hard wired into house. Separated lines from oven and house. Tested L1 to L2 and got 240 vac. Found L2 to ground was getting 240 vac. Advised customer to contact electrician and correct the power supply issue. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608EBS00
Near Smithville, TX 78957
Tyler L
Job Details: 04/11/2022
"Arrived on site for complaints of high temp alarm still flashing. Found temperatures at 47 in RC and 5 in the FC. Found a good frost pattern on evaporator, took picture. Return is not blocked, fans are running, baffle working good, airflow is good, and thermistor values are in range. Attempted to call techline, but they were closed for training. Spoke to SW. Checked door seals and found them good. A component must be intermittently failing.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Leander, TX 78641
Gerry C
Job Details: 04/11/2022
"Arrived to inspect no light. I found the bulb was burned out and when replaced, the issue was corrected. The venturi required adjustment. Operational test good, no gas leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS0
Near Leander, TX 78641
Gerry C
Job Details: 04/11/2022
"Arrived to inspect dishwasher too hot. The CX described an issue where they were concerned with the amount of heat felt on the countertop above the unit. I advised them it is normal to feel some heat and I tested within service test mode. The heater only engaged during step 6 of the test mode, which is correct for this model and amp draw ranged from 8 down to 6.2 amps. I advised the CX of my findings and they will contact the mfg if there are further issues. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model MAV6451AWW
Near Cedar Park, TX 78613
Gerry C
Job Details: 04/11/2022
"Arrived to inspect grinding noise. I verified the gear case had failed and the pinion broke. During attempted agitate, a very loud grinding could be heard. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Cedar Park, TX 78613
Gerry C
Job Details: 04/11/2022
"Arrived to instal sealed system parts. I found the system without refrigerant and I was able to discover the source of the leak. I removed the faulty section of the high side discharge and brazed the rest of the components into the system. I vacuumed until the vacuum pumps ultimate vacuum and then monitored for 15 minutes. I charged with the mfg prescribed 5.5 oz of refrigerant and tested. The unit cooled as designed and I squared and leveled the chassis and doors. Operational test good, no leaks observed during service."
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Cedar Park, TX 78613
Gerry C
Job Details: 04/11/2022
"Arrived to inspect no power. I found L1 showing only 1.4VAC steady. L2 was 125VAC to neutral and L1 to L2 was 123, denoting L1 failure and likely bridged to N within the voltage supply. I swapped L1 and L2 and the unit powered up and ran the motor, as expected. The CX will contact a qualified electrician and contact us if there are further issues.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Leander, TX 78641
Gerry C
Job Details: 04/11/2022
"Arrived to inspect noise. I found the unit was set so the basket was not centered. The bearings were very loud and I removed and replaced the gear case and calibrated. I tested the unit and the issue was solved and I set the legs to center the basket within the chassis. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/11/2022
Arrived on site for microwave drawer not heating. Inspected unit and work area. Tested operation to verify failure. Found magnetron not activating. Press on door and found right side latch not making contact with switches. Adjusted right side interlock and tested operation. Found unit working as designed. Reinstalled unit and tested operation again. All tested good. Spoke with customer service performed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78641
Gerry C
Job Details: 04/11/2022
"Arrived to inspect gas leak. I removed the cooktop from its mount and disassembled it to gain access to all connections, internal and external. I pressure tested the supply lines from the valves to the orifices and worked backwards to the supply, including the regulator and flex line. I found no leaks with fresh bubble solution. I tested all valve stems and their mounts, the orifices as well and the unit has zero detectable leaks. I advised the CX on my findings. Operational test good, no leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near New Braunfels, TX 78130
Andrey
Job Details: 04/11/2022
"Arrived on site to replace previously diagnosed valve, ice maker and control, found valve getting voltage when calling for water but valve not responding, replaced valve tested ice maker, IM cycled through diagnostics and filled with water, advised customer that ice production should start 24-48 hours, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near San Marcos, TX 78666
Tyler L
Job Details: 04/11/2022
"Arrived on site for complaints of loud noise. Found zip tie stuck in blower wheel. Removed debris and noise went away. Ran with and without the drum in. After removing zip tie, no noise coming from unit other than normal running sound. Job complete."
We serviced a
MAYTAG WASHER
Model MVWX600XW0
Near Killeen, TX 76549
Tyler
Job Details: 04/11/2022
"Arrived on site for washer not spinning cloths out all the way. Call rival confirm complaint and found the following error code F7e5. On further inspection I found that because of the issue was a failing gearcase leaking oil all over the cam belt and actuator. replace the following parts WPW10006355 (actuator), WPW10006384 (belt), W10721967 (cam), W11132267 (gearcase).
We serviced a
JENN-AIR COOKTOP
Model JGD3430WS00
Near Austin, TX 78737
Leonardo
Job Details: 04/11/2022
Arrived on site to test unit for downdraft not working. Test unit and found switch not sending correct voltage. Replaced switch test unit and found tubing probably clogged making air coming back up. Advised customer to get vent checked out job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killeen, TX 76549
Tyler
Job Details: 04/11/2022
"Arrived on site for washer banging around during spin cycle not spinning clothes that all the way. Upon arrival confirm complaint and after further testing found an F0E5, F7E5, & F7E6 error codes. Upon further inspection I found no failures in ACU, harness, or gearcase, or other related parts. I then found suspension rods failing and causing tub to lean forward. I was able to reschedule the customer for Thursday, April 14 of 2022 to complete repairs or new suspension rod sets and during repairs we will also need to raise the washer higher off the ground in order to prevent the washer from Sagging and touching the bottom when it fills. ; ordrng 1 W10780045 (Suspension rods)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Copperas Cove, TX 76522
Tyler
Job Details: 04/11/2022
arrived on site for washer not working correctly. Upon arrival confirm complaint but after further inspection found that the washer had its shorted out the main control the wiring system lidlock as well as gearcase etc. called Whirlpool techline and spoke with Joel sr#7733392705. Porten findings and within transfer to the Trade care team (Candace) sr#7733366365
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Belton, TX 76513
David Z
Job Details: 04/11/2022
"Arrived on site to follow up on commercial washer that won't start cycles. Replaced coin Slide assembly. Used a nut to secure the slide to the screw on it to allow it to trip the switch. Found slide is now properly triggering wash cycles and working as designed. If issue repeats, we need to contact commercial to find the proper part that attaches to the slide screw to secure it to the switch plate and allow proper operation, since even a new tray doesn't allow the switch plate to move. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Belton, TX 76513
David Z
Job Details: 04/11/2022
"Arrived on site to follow up on washer that wasn't fully draining. Installed new pressure switch and retested. Found unit is draining better. Standpipe sounds like its draining a little slow, so advised customer if there's any other issues to try and blow out the standpipe and retry. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near San Marcos, TX 78666
Tyler L
Job Details: 04/11/2022
"Arrived on site for complaints of no ice. Found temperature in RC at 36 degrees, and the FC at 4 degrees. Cycled icemaker and found it did not fill with water. Installed new valve. Cycled icemaker again and it filled with water. No water leaks detected, job complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Marcos, TX 78666
Tyler L
Job Details: 04/11/2022
"Arrived on site for complaints of broken latch. Found broken strike and latch. Strike has broken off in the latch. Installed new latch and strike. Tested unit in component activation and lid lock is working well. Ran factory diagnostics and unit passed. No water leaks detected, job complete."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS05
Near New Braunfels, TX 78132
Andrey
Job Details: 04/11/2022
"Arrived on site to replace previously diagnosed wave guide cover, replaced cover powered on unit, and heard arching noise and lights flickering, turned off unit and found top wave guide cover fried, removed magnetron from housing and found some burn marks on tip, called tech line twice and presented my findings, sent pictures to tech line to verify my diagnosis, tech line stated that unit is not repairable and will be contacting customer within 4-5 days SR#7733396918 job complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near New Braunfels, TX 78130
Andrey
Job Details: 04/11/2022
"Arrived on site to test unit for loud shaking during spin, tested unit found failed gear case and damaged cam and stretched belt, replaced parts, tested unit, unit now is running as designed, advised customer not under load unit and overload to prevent Excessive shaking no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near New Braunfels, TX 78130
Andrey
Job Details: 04/11/2022
"Arrived on site to replace previously diagnosed belt, cam, gear case and hub, put unit into diagnostics and found gear case is quiet and on high rpm changes the belt Squeaks, inspected belt and found it slightly stretched, replaced belt, put unit through drain spin cycle, unit it running quiet with minimal vibration, customer was present for for test and she did not hear any issues with it, at this time unit is running as designed, no leaks detected job"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near New Braunfels, TX 78132
Andrey
Job Details: 04/11/2022
"Arrived on site to test unit for no ice production, tested unit found all thermistors passing diagnostics, ice box fan is working good, water fill test is also good, ice maker would not harvest, found E2 error , ice maker lost home position, removed ice maker and found ice maker liner is also pealing, replaced ice maker, put it through diagnostics, all components testing good, advised customer that ice production should start 24-48 hours and if it does not to call use back, if issue continues recommend replacing control board, at this time the unit is running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Andrey
Job Details: 04/11/2022
"Arrived on site to test unit for broken dispenser, tested unit found dispenser door broken off, replaced dispenser, tested unit , unit now running as designed, no leaks detected job complete"
We serviced a
BOSCH DISHWASHER
Model SHE3AR76UC/22
Near Austin, TX 78736
Leonardo
Job Details: 04/11/2022
Arrived on site to test unit for unit not draining. Test unit and found drain motor coming on but drain hose clogged. Unclogged drain hose test unit and unit draining correctly job complete.