Service History 194

We serviced a
JENN-AIR ICE MACHINE
Model JIM159XYRS0
Near Cedar Park, TX 78613
David S
Job Details: 04/12/2021
Arrived on site for ice machine having low ice production. I inspected the unit and work area. I put the unit through a diagnostics cycle. I found the thermistors reading appropriately. I found the fill valve flowing properly. I found the reservoir not filling all the way up. I found the recirculating pump pulling in air. The recirculating pump is not reading the water level properly. I am ordering the recirculating pump to complete the repair.; ordrng 1 W11325175 (Re pump)
We serviced a
WHIRLPOOL RANGE
Model WFG5050BB2
Near Buda, TX 78610
Jacob
Job Details: 04/12/2021
Arrived onsite for unit smoking. Looked at the unit. Plugged unit back in and turned gas back on. Tested all burners and oven. No smoke was detected randomly from the unit when in use or not in use. No leaks at this time. Job complete
We serviced a
FRIGIDAIRE RANGE
Model PLES389ACD
Near Jonestown, TX 78645
Tommy
Job Details: 04/12/2021
Arrived onsite for F3 error code. Upon arrival customer had picture of error code. Tested unit sensor found it was damaged wiring in sensor not making good connection stripped and reading as OL upon heating. Replaced sensor. Job Completed.
We serviced a
WHIRLPOOL MICROWAVE
Model MMV1174FZ0
Near Austin, TX 78729
David
Job Details: 04/12/2021
"Arrived on site to diagnose microwave that was no longer heating. Ran unit and could hear very loud operation noise coming from magnetron. Saw that diode also had discoloration in the wire running into it. Unit is now operating correctly and quiet as normal. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Waco, TX 76712
Jonathan
Job Details: 04/12/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced surface element and tested unit. Unit begin working as designed. Call complete.
We serviced a
KITCHENAID OVEN
Model KOCE500ESS05
Near Kingsland, TX 78639
Cliff
Job Details: 04/12/2021
Arrived on site to diagnose an oven that will not turn on. Found wiring burnt inside junction box behind unit. Repaired wiring and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bastrop, TX 78602
Andy
Job Details: 04/12/2021
Arrived on site to install previously diagnosed panel. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Leonardo
Job Details: 04/12/2021
Arrived on site to test unit for unit not washing correctly and drying and making beeping sound. Test unit and found unit not getting hot water and unit element working correctly. Advised customer to turn hot water on at sink to get hot water to unit faster. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Austin, TX 78726
David
Job Details: 04/12/2021
Arrived on site to diagnose washer that was making noise when running. Ran unit in high speed spin to diagnose. Found when unit is first engaging and spinning up you can hear a squeak / squeal. Found belt is slipping some and making noise. Removed belt and scraped pulleys with wire brush to remove any belt residue. Replaced belt and retested. Ran unit in high speed spin 5 times and did not hear any more noise. If issue comes back it will need the cam and motor + new belt. All is working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Tommy
Job Details: 04/12/2021
Arrived onsite for unit oven not operating correctly.upon arrival found unit heating correctly but unit UI miscommunicating. Also found rear blower seemed to be pushing weakly. Ordering both office to reschedule upon receiving.; ordrng 1 W11296171 (Console) and 1 W11248652 (Blower)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78738
Brandon
Job Details: 04/12/2021
"Arrived on site for customer complaint of unit not dispensing water, found failed water valve, I replaced valve, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78704
Scott
Job Details: 04/12/2021
"Arrived on site ,replaced left fresh food door . Moved unit out so door doesn?t hit oven handle . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW0
Near Austin, TX 78732
Robert
Job Details: 04/12/2021
Arrived on job for complaints of no heat. Found cutoff open After replacement test operation. Test on no heat heater not shorted. Air flow possible cause checked air flow and it?s blocked customer is aware that vent in need of cleaning. Informed customer that we cannot guarantee work until Ventis is cleaned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Temple, TX 76502
Wesley
Job Details: 04/12/2021
Arrived onsite for intermittently not dispensing ice or water and found unit operating with switch not consistently engaging. Corrected divet in door liner issue with pad and spine application. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78645
Tommy
Job Details: 04/12/2021
"Arrived onsite for unit having broken parts. Upon arrival customer informed me door would pull up on the. While loading. Loosened door at pulleys. Customer also informed me top rack got caught when loading. Adjusters, bent catching onside of tub. Ordering adjust kit.; ordrng 1 W10712395 (Adjuster)"
We serviced a
WHIRLPOOL WASHER
Model WTW5550SQ0
Near Georgetown, TX 78628
Jonathan
Job Details: 04/12/2021
"Arrived on site for washer starts to fill then stops. Inspected unit unit and work area. Found hot water in off position and unit is to hot wash. Disassembled unit and jumped door switch. Turned hot water on and filled unit with hot and cold to agitation cycle. Monitored agitation, spin cycles and observed for possible water leaks. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS0
Near Austin, TX 78704
Scott
Job Details: 04/12/2021
"Arrived on site ,replaced control . Tested unit all Checks normal and full led read out now . No gas leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Georgetown, TX 78626
Jonathan
Job Details: 04/12/2021
"Arrived on site for refrigerator icy up in RC. Inspected unit and work area. Found ice developing on fresh food evaporator. Performed diagnostics mode and checked thermistor and defrost sensor and found reading. Gained access to evaporator. Found drain pan wrapped and icy up on left side of evaporator, due to water no draining on left side. Will need to replace drain pan and will replace harness assembly, due to abnormal water and tear from ice buildup. Harness is still under Appliance Express warranty.Removed wrapped drain pan and install drain pan kit. Secured evaporator and tested defrost cycle. All tested good, no water leaks detected.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near New Braunfels, TX 78132
Noah D
Job Details: 04/12/2021
"Arrived on site to inspect cooktop for yellow flames, upon inspection found the unit set for NG, replaced all orifice to correct LP orifice. Tested unit and found no issues. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/12/2021
Arrived on site for THE MICRO AND THE OVEN IS NOT WORKING AT ALL--CANT HEAT UP AT ALL--NOT WORKING. Received error code F1E4. Found UI was not responding to touch. Cut off power at the outside panel and waited 2 minutes. Turned power back on and tested the UI. UI was responding to touch. Error code was no longer present. Ran one cup of water for one minute and microwave was heating as designed. Placed oven to preheated 350. Oven heating as designed. Job completed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF4A
Near Georgetown, TX 78628
Tommy
Job Details: 04/12/2021
"Arrived onsite for unit not cooling on freezer. Upon arrival found unit top evap cooling but not going throughout, defrosted and found unit still only cooled top coils. Compressor is running and so are all fans. Spoke with PR ordering sealed system. Office to reschedule.; ordrng 1 5303918284 (Evap kit) and 1 241650211 (Compressor)"
We serviced a
WHIRLPOOL MICROWAVE
Model n/a
Near Manor, TX 78653
Andy
Job Details: 04/12/2021
Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Austin, TX 78721
Jacob
Job Details: 04/12/2021
"Arrived onsite for unit not advancing. Put unit In Diagnostics, got F9E1 long drain. Tested unit. When unit went drain mode. I can hear air coming from the standing pipe but no water. Looked at drain pipe. Lifted it a little bit from the stand pipe. Then put unit in drain and spin. Unit did drain but water shot up out of the stand pipe. Stopped the unit. Let customer know they have a plumbing issue with the stand pipe causing the unit to not be able to drain all the water. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Pflugerville, TX 78660
Kayman
Job Details: 04/12/2021
Arrived onsite for dishwasher not washing and not dissolving soap. Upon inspection I found F4E3 error code stored. I let the diagnostics cycle run through and found the motor humming and gurgling but not washing. I found the drain and heater working as designed. I will need to order the sump and motor(W11025157) for the repair. Returning with main control(W11087226) just Incase. ; ordrng 1 W11087226 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL1
Near Austin, TX 78751
Jacob
Job Details: 04/12/2021
Arrived onsite for unit not finishing cycles properly. Put unit in diagnostics. Got F4E3. Loose connection in motor or faulty wash motor. Upon further inspection. Did feel that one of the connections did get loose some how. Re seated connection. Put unit in a the start of a wash. Unit was working as designed. No leaks at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Austin, TX 78737
Brandon
Job Details: 04/12/2021
"Arrived on site for customer complaint of freezer lights not working and top left light inside refrigerator not working, found failed module inside freezer section, ordering module. ; ordrng 1 W11462342 (Module) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78754
Matthew
Job Details: 04/12/2021
Arrived onsite for dryer not drying properly. Upon arrival unit was functioning properly. Customer was instructed on external vent cleaning. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Mustang Ridge, TX 78610
Kevin
Job Details: 04/12/2021
"Arrived on site and inspected Dryer and airflow meter shows poor. Recommended to homeowner that vent to exterior be cleaned/ cleared by a service, dryer is heating and tumbling properly, job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Lakeway, TX 78734
Robert
Job Details: 04/12/2021
"Arrived on job for complaints of not drying. Ran diagnostics and found heater working properly, with reset heat will now work properly."
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWP3
Near New Braunfels, TX 78132
Noah D
Job Details: 04/12/2021
"Arrived on site to inspect dishwasher for not closing correctly, upon inspection found the latch closing but loose, customer showed me pictures of condensation in UI, tested heater and found no issues, ordering latch and UI. Office to reschedule ; ordrng 1 W10418369 (UI ) and 1 W10574864 (LATCH )"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/12/2021
"Arrived on site for customer complaint of unit getting off balance, found unit had out of balance error code, unit tested good in diagnostic mode, I ran dlms calibration cycle, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 04/12/2021
Arrived on site to test unit for board and display not responding. Replaced board and display board test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Austin, TX 78717
Kayman
Job Details: 04/12/2021
Arrived onsite for refrigerator with FC not sealing correctly. Upon inspection I found a small gap in the gasket at the top right of the FC door. The customer advised me that a previous company had been out for the doors being unlevel. I found the company added a shim to the FC door that is causing it to not sit correctly creating a small gap in the gasket. I removed the shim and leveled the unit to the customers satisfaction. I applied heat to the top right corner of the gasket and to ensure a good seal. I advised the cust wine to leave the door shut for a few hours. No leaks detected at this time. Job complete.
We serviced a
KENMORE REFRIGERATOR
Model 106.4116931
Near Leander, TX 78641
David S
Job Details: 04/12/2021
Arrived on site for fridge not making ice. I gained access to the ice maker. I jumped the ice maker and found it no harvesting. I checked power to the ice maker and found none. I checked power at the door harness and found none. I only found 9 volts at the hv control. I tried to put the unit into diagnostics and found the UI not responding right. I tested voltage to the emitter board and found good voltage. I am ordering a new hv control and the emitter reciever boards to continue diagnosing.; ordrng 1 W10870822 (Emitter) and 1 W10898445 (Reciever) and 1 W11088506 (Hv control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78744
Jacob
Job Details: 04/12/2021
Arrived onsite for unit not cooling in refrigerator. Checked the unit. Saw the unit had ice buildup in the freezer. Put the unit in forced defrost mode. Unit was defrosting. Upon further inspection in diagnostics. Found that the unit had an open defrost thermistor sensor. Let maintenance know that the unit needs to be un thawed before returning to service the unit. Office to reschedule ; ordrng 1 W11214887 (UI cntrl-elec) and 1 W11449482 (CONTROL)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near New Braunfels, TX 78132
Richard
Job Details: 04/12/2021
Arrived onsite for the washer not working properly. Ran diagnostics and found no error codes. All functions tested good. Advised customer on use and care of the washer. Complete
We serviced a
WHIRLPOOL DRYER
Model WGD4985EW0
Near Del Valle, TX 78617
Jacob
Job Details: 04/12/2021
Arrived onsite for unit not heating. Tested unit. Unit would not heat. Upon further inspection. Found that the blue wire was not connected to the sensor. Re connected blue wire. Tested unit. Unit ignited and got hot. No leaks at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Pflugerville, TX 78660
Kayman
Job Details: 04/12/2021
Arrived onsite for refrigerator with door gasket damaged or failed. Upon inspection I found the top of the RC door is warped causing the top to sag down which wont allow the gasket to make contact with the frame of the unit. I will need to order a door and badge for repair. Ordering RC door (W11390070) badge(W10839793). Office to R/S due to part availability. ; ordrng 1 W11390070 (RC door) and 1 W10839793 (Nameplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Cedar Park, TX 78613
David S
Job Details: 04/12/2021
Arrived on site for leds not working in the fridge. I inspected the unit and work area. I found the top fridge lights and the freezer light not working. I replaced the freezer light W10695459 with one I had on hand. I tested the unit and all lights are now working. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78727
David
Job Details: 04/12/2021
Arrived on site to diagnose dishwasher not cleaning dishes. Entered diagnostic mode and found F4E3 error code for wash motor not running. Ran unit and could not hear wash motor engaging. Replaced sump and motor and retested. Unit came on and ran as designed with no water leaks found. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC0
Near Georgetown, TX 78626
Jonathan
Job Details: 04/12/2021
"Arrived site for washer not completing cycle. Customer stated that unit will continue to fill then drain and not complete cycle. Inspected unit and work area. Found cold water connected to laundry pro ( see SD-QuickPic). Performed diagnostics mode and checked fault codes. Found error code F8-E1 valve fault, F0-E5 off balance load and F5-E2 lock fault. Cleared error codes. Ran manual test cycle and found all components operating. Ran automatic test cycle and monitored complete test. Called Whirlpool tech support and spoke with Bruce. Informed Bruce of insulation and prior testing. He test unit is not designed to be connected to Laundry Pro and to disconnect and test without. Disconnected Laundry Pro and ran unit in normal mode. Found analog pressure switch not reading water level. Attempted to clear hose with no results . Removed failed pressure switch and installed new. Found drain pump siphon, inspected drain line and found to far down drain. Corrected drain line and tested operation. All tested good, no water leaks detected."
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near Liberty Hill, TX 78642
Jonathan
Job Details: 04/12/2021
"Arrived on site for double oven not operating. Inspected unit and work area. Performed diagnostics mode and verified error code F6-E4 mismatch status. Called Whirlpool tech support and spoke with Ed. Went over prior work history. He Informed to replace UI with harness and place harness away from control, then check both cooling fans. Found harness comes with UI assembly (SR# 7730491092). Removed UI and installed new. Programed UI to correct model. Performed diagnostics mode and tested cooling fan in activation mode. Found top fan intermittently working in low speed. Will need to replace upper cooling fan. Returning with lower as well. ; ordrng 2 W11248652 (BLOWER)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Canyon Lake, TX 78132
Noah D
Job Details: 04/12/2021
"Arrived on site to inspect fridge for not cooling correctly, per last visit found the top control sparking and causing issues, replaced control and all functions returned including interface and compressor. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78130
Noah D
Job Details: 04/12/2021
"Arrived on site to inspect dishwasher for not drying correctly, upon inspection found the unit working correctly, tested pump and elements, element worked correctly, pump worked correctly. Customer was using rinse aid, Instructed customer on proper use. Complete"
We serviced a
GE REFRIGERATOR
Model ZFSB23DXCSS
Near Austin, TX 78746
Kevin
Job Details: 04/12/2021
"Arrived on site and inspected refrigerator and found both sections are 70+ degrees. Spoke with SW, first Moved refrigerator forward and removed lower rear cover and found compressor is running and condenser fan is running. Compressor is getting 120 V AC and 5 V DC. this is correct. SW requested evaporator be exposed, there is no frost pattern, no ice ball, nothing. A sealed system repair will be needed.; O-emld tckt"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15PHZS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/12/2021
Arrived on site to replace water valve for ice machine. Replaced valve and found circ pump not moving water and new pan cracked and leaking. Pan and pump will need to be replaced to complete repairs.; ordrng 1 WPW10489122 (Pump)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near New Braunfels, TX 78132
Richard
Job Details: 04/12/2021
Arrived onsite for the washer leaking water. Ran two cycles and let them run for a good minute. Found no leaks. Only thing I could think of is over suds or debris between the below and glass door. Cleaned the bellow and glass door . All functions tested good and no leaks detected complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near New Braunfels, TX 78132
Noah D
Job Details: 04/12/2021
"Arrived on site to inspect fridge for not making ice and not cooling fridge, upon inspection found the unit frozen solid around ff evap, customer must defrost unit before we come back, ordering UI just in case, Office to reschedule ; ordrng 1 W11089931 (UI )"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
David S
Job Details: 04/12/2021
"Arrive on site for dishwasher having a burning smell. I inspected the unit and work area I found fault code F10E2 vent wax motor electric problem. I inspected the control and found no burnt or damaged wiring. I inspected the wiring under the unit and found no burnt wiring. I ran the unit through a diagnostics cycle and found it not heating. I am ordering the heating element and returning with the control, harness and vent motor just Incase. The office will reschedule when we have an eta on parts.; ordrng 1 W11416460 (Vent motor) and 1 W11537778 (Heating element) and 1 W11410066 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQA12
Near Austin, TX 78746
Kevin
Job Details: 04/12/2021
"Arrived on site and inspected washer and found start button is not being held down in order to start cycle. Pressing the button quickly does not begin the cycle. Start button must be held down until the surrounding light turns on.
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2795FQ1
Near Austin, TX 78753
Matthew
Job Details: 04/12/2021
"Arrived onsite for washer not functioning. Upon inspection found latch non responsive and stuck in closed position. Lid would not close. Unit was unplugged, when plugged in the latch would constantly click. Will order latch replacement and returning with control and valve just in case. ; ordrng 1 WPW10240513 (door strike) and 1 WPW10482836 (latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Leander, TX 78641
Tommy
Job Details: 04/12/2021
Arrived onsite for dishwasher adjuster kit damaged. Unit will need new adjusters. Office to reschedule upon receiving parts.; ordrng 1 W10712395 (Adjuster kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Austin, TX 78717
Kayman
Job Details: 04/12/2021
Arrived onsite for dishwasher showing F2E2 for failed control and console. Upon inspection I found the unit stuck on those error codes and would not let me do anything on the unit. I removed the front panel and found some grease build up on the control and console. I replaced the console and main control. I tested the unit and found it is now working as designed. I could hear and feel the vent fan working as well. There was a leak underneath the sink that the customer was aware of but no leaks detected on the unit. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MED6630HW1
Near Austin, TX 78753
Matthew
Job Details: 04/12/2021
Arrived onsite for dryer not functioning. Upon inspection found F3E1 error. Open/shorted thermistor. Removed top panel and found connections to control loose. Secured connector and tested unit. Unit is functioning properly. Job complete
We serviced a
MAYTAG DRYER
Model MED5500FC0
Near Georgetown, TX 78628
Lou
Job Details: 04/12/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous diagnosis, I removed and replaced the four rollers, drive belt, tension pulley from van stock (279640), element, and console UI. Cleaned all four roller axles and some lint and tested the unit and it is operating as designed. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Cedar Creek, TX 78612
Andy
Job Details: 04/12/2021
Arrived on site for dryer seal coming apart. Inspected unit and found door gasket coming loose. Added high heat adhesive as needed and adjusted. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Austin, TX 78739
Leonardo
Job Details: 04/12/2021
Arrived on site to test unit for gasket coming off. Found gasket coming off on left side. Replaced gasket test unit and unit test good job complete.
We serviced a
JENN-AIR OVEN
Model JJW2430DP02
Near Canyon Lake, TX 78133
Richard
Job Details: 04/12/2021
Arrived onsite for the oven with an error code. Upon inspection found error code F9E0 was on the display. Error code stands for house wiring issue. Unplugged oven for 10 secs to a minute and than plug it back in. Ran diagnostics and cleared error code and ran a bake cycle. Oven tested good and error code did not come back. Voltage checked out good as well. Reset the oven and all functions tested properly complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Canyon Lake, TX 78133
Richard
Job Details: 04/12/2021
Arrived onsite for the refrigerator FC lights not working. During testing found that the upper right had Led module was no good. Will need to order another led module. Office to schedule. ; ordrng 1 W11462342 (Led)
We serviced a
KITCHENAID MICROWAVE
Model KMCC5015GSS0
Near Austin, TX 78726
James
Job Details: 04/12/2021
performed streem diagnosis. found digits missing on unit display and very loud buzzing sound when unit is running. unit would need new control and possibly fan or hi voltage system to repair.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE05
Near Gatesville, TX 76528
Jonathan
Job Details: 04/12/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, and coupler and tested unit. Unit pressures got to -3 psi on the low side and 145 psi on the high side. Do you know began to cool and is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model ATW4675YQ1
Near Wimberley, TX 78676
Richard
Job Details: 04/12/2021
Arrived onsite for the washer not turning on. During testing found that I could not put the washer into diagnostics. Found that the control was not working properly. Replaced control board and all functions return. Put washer into diagnostics and ran a calibration and tested all functions after calibration. Washer tested fine. Complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Waco, TX 76710
Jonathan
Job Details: 04/12/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced gearcase as tested unit. Unit did the same thing.She and used that based on my findings, to replace the outer tub, belt, and basket. Ordering parts and office will need to contact customer for reschedule date due to out of stock and PSP items. Please schedule service for 2 hours. ; ordrng 1 W11178224 (BASKET) and 1 W11219115 (TUB) and 1 W11239857 (belt)"
We serviced a
GE REFRIGERATOR
Model PFSS6PKXASS
Near Spring Branch, TX 78070
Richard
Job Details: 04/12/2021
Arrived onsite for the refrigerator ice maker not making ice. During inspection found that the ice maker had fallen into the ice bucket. Had to break the ice bucket to remove it. Found that the holder on ice maker had broken. Replaced ice maker and ice bucket. Ice maker cycled and filled with water complete
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BB2
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 04/10/2021
Arrived on site to replace bottom cover. Left cover at front door job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22ECMS00
Near Spicewood, TX 78669
Brandon
Job Details: 04/10/2021
"Arrived on site for customer complaint of broken parts and filter hard to remove, found broken plate and failed filter head, ordering parts
We serviced a
LG WASHER
Model WM3570HWA
Near Georgetown, TX 78633
Lou
Job Details: 04/10/2021
"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that they have found water on the floor on the right side of the unit. Unit has had recent hose repairs done. I removed the top panel and placed the unit in diagnostics and tested. Unit operated as designed with no leaks. I found a the end of testing, there was detergent suds in the bottom of the basket. I ran the unit through another test and still no leaks, but this time I found more suds. Found customer has a water softener system and also found dry water residue at the back right/center side of the unit near the vent tube opening. Customer advised that the water leak doesnt happen all the time. I advised the customer that potentially due to the water softener and the use of too much detergent, the unit is creating too many suds and the suds/water are being pushed out the vent tube and down the back of the unit onto the floor.
We serviced a
KITCHENAID OVEN
Model KEBK276SSS04
Near Austin, TX 78736
Leonardo
Job Details: 04/10/2021
Arrived on site to test unit for upper oven not getting to temp. Test unit and found broiler and bake element broken. Will need to replace broiler element
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Georgetown, TX 78626
Lou
Job Details: 04/10/2021
"Arrived on site to inspect refrigerator doors not level. Upon further inspection, I found the right front leveling wheel badly damaged and will need to be replaced. I am ordering the front wheel and CNOTE-LSO ; ordrng 1 WPW10304659 (Wheel) and 1 CNOTE (LAO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS5
Near Austin, TX 78737
Leonardo
Job Details: 04/10/2021
Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78626
Lou
Job Details: 04/10/2021
"Arrived on site to inspect range oven door damage. Upon further inspection, I found a large scratch on the upper right side of the oven door outer trim. I removed and replaced the door outer trim/glass and placed a nameplate (WPW10481433) from my van stock on the trim. Tested the unit and it is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HV1
Near Austin, TX 78744
Leonardo
Job Details: 04/10/2021
Arrived on site to replace main harness. Replaced harness test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78737
Leonardo
Job Details: 04/10/2021
Arrived on site to replace control board. Replaced board test unit and was able to get in to diagnostics and delete error codes unit draining correctly job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFM2
Near Austin, TX 78748
Leonardo
Job Details: 04/10/2021
Arrived on site to test unit for damaged panel. Found damaged pane replaced panel test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Austin, TX 78736
Leonardo
Job Details: 04/10/2021
Arrived on site to test unit for not filling with water. Test unit and found bad control board and fill valve.Office to reschedule ; ordrng 1 W11228314 (Control board) and 1 W11175771 (Fill valve)
We serviced a
GE DISHWASHER
Model ZDT975SPJ0SS
Near Austin, TX 78734
Brandon
Job Details: 04/10/2021
"Arrived on site for customer complaint of unit having a leak detected error code, found leak coming through o ring at flood switch due to massive soap scum and hard water build up. I removed and cleaned float assembly and o ring as well as much of the soap scum and hard water build up as I could, tested unit, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Austin, TX 78701
Brandon
Job Details: 04/10/2021
"Arrived on site for customer complaint of rattling noise, found broken blower wheel, I replaced blower wheel, unit tested good."
We serviced a
KITCHENAID MICROWAVE
Model KEMC378KSS02
Near Georgetown, TX 78626
Lou
Job Details: 04/10/2021
"Arrived on site to inspect wall oven/microwave combo error. Upon further inspection, I found the microwave showing the door error. Pulled unit from space and tested the switches at the control and found the switches are bad. Due to space, I will need a 2nd tech to complete the repair. I am ordering the switches, a CNOTE-LSO & CNOTE-2ND TECH office to schedule return service."
We serviced a
KITCHENAID RANGE
Model KGSS907SSS03
Near Austin, TX 78704
Leonardo
Job Details: 04/10/2021
Arrived on site to test unit for oven flame to yellow. Found bake burner not converted to propane. Converted burner test unit and unit test good job complete.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Spicewood, TX 78669
Brandon
Job Details: 04/10/2021
"Arrived on site for customer complaint of panel not functioning, I replaced main control, unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS1
Near Austin, TX 78738
Brandon
Job Details: 04/10/2021
"Arrived on site to replace sump assembly and dispenser, after replacing, ran diagnostic test cycle, unit tested good.
We serviced a
KITCHENAID RANGE
Model KDRP407HSS4
Near Spicewood, TX 78669
Brandon
Job Details: 04/10/2021
"Arrived on site for customer complaint of Pf error code not resetting, found failed control, I replaced control, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Georgetown, TX 78633
Lou
Job Details: 04/10/2021
"Arrived on site to inspect dryer not working. Upon further inspection, I turned the unit on and pressed start and nothing happened. I removed the back panel and tested the fuse and found it open. Tested remaining components and they were good. Removed the element and found the center plate beginning to warp and signs of it about to crack. I replaced the element and fuse and tested. Unit is operating as designed. I tested airflow in the unit and found the vents are clogged. I recommended that the customer have their vents cleaned to prevent further issues. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Georgetown, TX 78633
Lou
Job Details: 04/10/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the RC fan failure, I was to remove and replace the RC evap cover assembly. Upon arrival, I found that the evap cover sent with me is the wrong part in the correct packaging. The correct cover should have several connections on the harness located in lower right corner of the cover and the one sent with me only had 2. I notified my parts thread of the issue and advised the customer of the issue. I found ice on the evaporator and removed it with my steamer to help the RC section cool until we can return with the correct part. I am ordering the evap cover assembly and CNOTE-TECH TO INSPECT BEFORE RETURNING. Also, returning tech to seal off drain tube store back of the unit. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11395558 (RC evap cover assembly) and 1 CNOTE (TECH TO INSPECT EVAP COVER)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Briarcliff, TX 78669
Brandon
Job Details: 04/10/2021
"Arrived on site for customer complaint of freezer door not sealing, I adjusted tracks, added sealer, and formed gasket, unit tested good."
We serviced a
JENN-AIR MICROWAVE
Model JMW2427DS02
Near Lakeway, TX 78734
Brandon
Job Details: 04/10/2021
"Arrived on site to replace failed console, after replacing, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Austin, TX 78747
Leonardo
Job Details: 04/10/2021
Arrived on site to replace control board. Replaced board test unit and oven heating correctly job complete.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Georgetown, TX 78628
Lou
Job Details: 04/10/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I turned unit on in a Timed Dry cycle and after approximately 4-5 mins the unit began to make a screeching noise. I disassembled the unit and found the exhaust pipe and blower housing loose. Also found the blower wheel broken. I removed and replaced the blower wheel and using the pads provided for today, I sealed off the exhaust pipe at the back of the unit and at the blower housing and reassembled the unit and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KUDK03ITBL3
Near Georgetown, TX 78633
Lou
Job Details: 04/10/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the door gasket being torn in the lower right corner and the unit leaking water, I removed and replaced the gasket and tested. Unit is operating as designed.No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KUDK03ITBL3
Near Georgetown, TX 78633
Lou
Job Details: 04/10/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the door gasket being torn in the lower right corner and the unit leaking water, I removed and replaced the gasket and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Kyle, TX 78640
Robert
Job Details: 04/09/2021
Arrived on job for complaints of tripping breaker. Unable to duplicate error.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Del Valle, TX 78617
Jacob
Job Details: 04/09/2021
Arrived onsite for unit making noise. Tested unit. Heard a loud noise when the fan wouldn?t come on. Upon further inspection. Found that a piece of paper was inside the fan motor. Removed paper. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWB865GC0
Near Austin, TX 78748
Robert
Job Details: 04/09/2021
Arrived on job for complaints of water not filling properly and needed a power cord. Found the air dome hose in wrong spot and power cord damaged. Replaced cord and placed air dome hose to correct position.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Georgetown, TX 78628
Tommy
Job Details: 04/09/2021
"Arrived onsite for previously diagnosed parts. Upon arrival put unit into place with side mounts and reattached unit. Otto,r fasteners.Job Completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78729
Luis
Job Details: 04/09/2021
"Arrived on site to install parts previously diagnosed. Replaced motor,divider,yoke,gasket and washer,reassembled unit,tested ice dispenser unit working as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Jonathan
Job Details: 04/09/2021
"Arrived n site for dishwasher not draining. Inspected unit and work area. Tested drain pump and found impeller not turning. Tested voltage and found present. Removed standing water with shop vac. Removed drain pump and found glass caught on impeller. Inspected drain pump and house, found no damage from glass. Reinstalled drain pump and performed diagnostics mode. Monitored test operation and all tested good, no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78752
Luis
Job Details: 04/09/2021
"Arrived on site for ice bin issues. Found bin frozen in housing,removed bin,removed ice blockage reinstalled ice bin checked ice bin operation good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78628
Cliff
Job Details: 04/09/2021
Arrived on site to diagnose a dishwasher that is leaking through vent when door is opened. Found inner door panel not molded properly during manufacturing. Cut away excess plastic that was not trimmed at factory. All is working properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78727
David
Job Details: 04/09/2021
"Arrived on site to diagnose icemaker in refrigerator that is not producing ice. Temps felt good in both compartments. Removed icemaker to inspect and found small cubes wedged in the arm. Found a piece of styrofoam had gotten stuck in the fill bucket, blocking unit from getting full sized fill for cubes. Removed the foam and ice and cycled icemaker. Icemaker finished cycling and filled appropriately and is now working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS04
Near Georgetown, TX 78633
Lou
Job Details: 04/09/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the water dispenser leaking/dripping and the ice dispenser door not sealing correctly, I removed and replaced the smart valve and ice door and tested. Unit is operating as designed. No water leaks observed during service, office to schedule return service upon rival of the ice bin.; ordrng 1 WPW10395657 (Ice bin)"