We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB02
Near Manor, TX 78653
Matthew
Job Details: 12/02/2021
Arrived onsite for freezer door getting stuck. Found the left and right rails were falling and bearings on both sides were seizing. Need to replace both rails. Replaced both rails. Tested door. Door opens and closes as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78717
David S
Job Details: 12/02/2021
Arrived on site to install previous diagnose part. I gained access to the bracket and cleared out excess foam. I installed the new cover and it is working as designed. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNXS1
Near Austin, TX 78704
Luis
Job Details: 12/02/2021
"Arrived on site for no ice. Ran diagnostics no water entering reservoir diagnosed a defective valve,replaced valve,ran diagnostics all test passed."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC7AS04
Near Bastrop, TX 78602
Matthew
Job Details: 12/02/2021
Arrived onsite for error code and unit making noise. Found F5E4 latch issue. Found latch motor continually to cycle after pressing clean cycle selection. Cancel on keypad was not functioning. Found control continually sending voltage to the latch motor. So replaced control. Tested unit and found latch motor would still be energized and run continuously. Unit is also having latch motor issues. And Will need latch motor replaced. Ordering latch motor.Need AUTHO. Office to reschedule ; ordrng 1 W10883049 (Door switch) and 1 Needautho (Need autho)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM8
Near Seguin, TX 78155
Noah D
Job Details: 12/02/2021
"Arrived on site to inspect unit for not closing normally due to broken parts and not cooling due to a shorted board. Upon inspection found the rack parts snapped causing issues, replaced all parts provided and found the cover needed to be replaced ordering cover and autho. Replaced control and programmed unit, all functions worked and compressor started. Office to reschedule; ordrng 1 12656820 (Cover) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Georgetown, TX 78626
Jonathan S
Job Details: 12/02/2021
"Arrived on site for dryer not heating. Inspected unit and work area. Mead incoming voltage to unit and found correct voltage. Tested voltage at timer and found correct. Gained access to heater and fuses. Measured resistance and found thermistor fix opened/ failed.Removed thermostat and installed new. Assembled unit and tested operation. Found unit heating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78737
Leonardo
Job Details: 12/02/2021
"Arrived on site to test unit for buttons not responding. Found 1,2,3,4 not responding. Replaced console test unit and unit test good. Also found when you open the door the whole unit comes forward. Found wall bracket not installed correctly making unit shake and come forward. Customer will talk to builder."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78704
Jacob
Job Details: 12/02/2021
Arrived onsite for to check the dryer not being plugged because they are stacked. Found that the plug was barely in the socket. Was able to get the plug in and unit was working with no issues. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Austin, TX 78731
Luis
Job Details: 12/02/2021
Arrived on site for icemaker issues. Checked harness found broken ground wire and damaged wires in harness sleeve diagnosed unit will need a new freezer door.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/02/2021
Arrived on site for Oven will not heat up. Found latch switch does not click when door is closed. Tested hinges and the door is closing fine. When I press the left side switch with my finger on the latch the switch does not click every time. I requested the latch when I received the callback but the latch did not arrive at the parts department yet. Im requesting the latch again (marked as failed to bring with me) and will return with all parts to complete the repair. I showed the customer how to make the switch recognize the door is closed by gently pulling on the door handle forward and backwards until the switch clicks and turns off the light. Once the light turns off the oven heats as designed. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPSS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/02/2021
Arrived on site to test unit for no power. Found loose connection at junction. Secured wires at junction test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4850BW0
Near Georgetown, TX 78633
Lou
Job Details: 12/02/2021
"Arrived on site to inspect washer not operating properly. Upon further inspection, the customer advised that the unit wont wash, but itll fill and rinse and drain. I placed the unit in diagnostics showing error code F8E1-Long Fill/No Fill. I cleared the code and continued with testing. When the unit was to fill with cold water, the unit stopped and shut down. I placed the unit back into diagnostics and retested and it completed testing but did not fill properly. I removed the water hoses and found debris in the cold valve. I removed and replaced the valve and calibrated. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Liberty Hill, TX 78642
Kimo
Job Details: 12/02/2021
Arrived onsite for dryer with lone dryer times. I performed and vent airflow test and found that there was poor airflow with the vent tube on and with the vent tube off it showed good flow. Which points to there being a blockage in the exhaust vet in the house. I advise customer to have his vents cleaned. Unit operating as designed.job complete
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Lacy Lakeview, TX 76705
Jonathan M
Job Details: 12/02/2021
"Arrived on site for a washing machine that is not completing cycles again. Inspected unit and work area. The customer advised the unit is not updating again after running to Lowes of laundry favor. Looked underneath the unit and found the cam broken again. Spoke to ER and was advised to replace the gear case, cam, and shifter. Replaced all parts and test of the unit. As designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Killeen, TX 76549
Tali W
Job Details: 12/02/2021
On site for dishwasher top rack getting off track. Confirmed complaint. Found left side front wheel dislocated from track due to rack roll out stops loose. Replaced both stops and adjusted leveling of unit. Unit functioning as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/02/2021
Arrived on site to install previously diagnosed parts. Removed heater and evap fan. Installed new heater and evaporator fan. Powered on fridge and compressor turned on and temps are dropping. Fans running. Asked customer to purge water dispenser and allow twenty four hours before placing items back in fridge. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Harker Heights, TX 76548
Tali W
Job Details: 12/02/2021
Onsite for washer not turning on. Confirmed complaint. Found washer not responding when power button is pushed. I was able to get washer to enter diagnostics. No errors found. Unit wouldnt power down. It finally responded after pressing power button. Ordering UI and control. Office to reschedule. ; ordrng 1 W11458345 (Drain pump)
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Waco, TX 76712
Jonathan M
Job Details: 12/02/2021
"Arrived on site for a washing machine that is not completing cycles intermittently. Inspected unit and work area. The customer advised they ran a bulky load about a week ago and it did not finish the cycle. They also advised that they had run a towel cycle a few days before that and that that load did not finish the cycle either. I ran unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test in the unit ran as designed. I asked the customer what type of load she was running on the bulky cycle and she advised that she was washing some rugs. I did inform the customer that the unit will have a difficult time washing rugs due to the weight of them and due to potential for off-balance loads. I instructed her that it is possible that the reasoning that shes getting those types of loads not finishing is because it does go off balance and its not completing the cycle. She advised that she has been running the unit for the past two months with normal loads and the unit has not had this problem but wanted to get a checked out due to having two loads do the same thing. I called whirlpool Techline and spoke to Andrew SR# 7731676789. He advised that the unit showing a minute left on the cycle and continuing to run was an indicator of an off-balance issue. He advised that based on the information, the issue is with the customer loading and low types. Went over loading with the customer and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HS1
Near Manor, TX 78653
Scott
Job Details: 12/02/2021
"Arrived on site for door not closing properly. Found righ hinge failed . Replaced hinge . All checked normal.
We serviced a
WHIRLPOOL DRYER
Model WED8620HC1
Near Round Rock, TX 78664
Wesley
Job Details: 12/02/2021
Arrived onsite and determined heating loss due to short in supply. Voltage drops when under load. Advised customer on findings. Dryer is otherwise operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Temple, TX 76502
Jonathan M
Job Details: 12/02/2021
Arrived on site for a refrigerator that has a gasket thats not sealing properly. Inspected unit and work area. Confirmed to the customers complaint and found that the door gasket had not been pushed into the door causing this issue. Realigned the gasket inside the door and tested the unit several times. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Killeen, TX 76549
Al
Job Details: 12/02/2021
"Arrived on site and for front load washer not spinning. Customer was actually washing a load when I arrived, so I watched the load during the wash, drain and spin cycles and unit preformed as designed. Customer advised the unit seemed unbalanced, so I leveled the unit and checked for error codes and found F0/E2 Oversuds. Unit tested properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bartlett, TX 76511
Tyler
Job Details: 12/02/2021
"Arrived on site for washer functioning correctly during cycles after started and also not turnin on/off. Upon arrival confirmed complaint. Upon further inspection found lidlock activated, and all other functions not responsive (lights, diagnostics, etc). Inspected ACU and found corrosion around board. No evidence of valve leaking. Replaced ACU after confirming stable 120volts. Also found clog in air trap and removed blockage. Found unit fully functioning as designed after running factory reset with new ACU. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7800XW2
Near Killeen, TX 76549
Tyler
Job Details: 12/02/2021
"Arrived on site for washer with broken lid. Upon arrival confirmed complaint. Inspected lid, and all hinges. Found hinges functioning as designed and not broken. Found lid lock functioning and lid and hinges also working as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Killeen, TX 76542
Al
Job Details: 12/02/2021
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Killeen, TX 76542
Tyler
Job Details: 12/02/2021
We serviced a
GE COOKTOP
Model JGP633SET1SS
Near Belton, TX 76513
Tali W
Job Details: 12/02/2021
"On site for cooktop certain burners not igniting and wont stay lit after lighting with lighter. Confirmed complaint. Found knobs internally stripped making it difficult to turn burners on, orifices corroded and clogged not letting gas out, burner heads and caps worn due to normal use over time, screws holding orifice brackets rusted and unable to remove. Ordering LP orifices, maintop, orifice brackets, knobs, module, screws, burner heads, and caps. Office to reschedule. AUTHO.; ordrng 1 WB62T10370 (Maintop) and 5 WB03T10325 (Knobs)s and 2 WB16K10070 (Burner head 5k)s and 2 WB16K10055 (Burner head 9.5k)s and 1 WB16T10046 (Burner head 12k) and 2 WB29K10022 (Caps 5k)s and 2 WB29K10023 (Caps 9.5k)s and 1 WB29K10024 (Cap 12k) and 5 WB01K10112 (Electrode clips)s and 1 WB13K10014 (Ignitor) and 15 WB01T10106 (Screws)s and 2 WB02K10361 (Bracket 340)s and 2 WB02K10360 (Bracket 339)s and 1 WB02K10362 (Bracket 341) and 1 WB28T10134 (Tube LT FRT) and 1 WB28T10135 (Tube CTR) and 1 WB28T10125 (Tube RT REAR) and 1 WB28T10127 (Tube LT REAR) and 1 WB28T10133 (Tube RT FRT) and 1 WB28K10214 (Orifice FT RT) and 2 WB28K10031 (Orifice RR&CTR)s and 2 WB28K10215 (Orifice LT REAR&LT FNT)s and 5 WB01K10037 (Orifice nuts)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB00
Near Waco, TX 76705
Jonathan M
Job Details: 12/02/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced freezer door and tested the unit. The unit began to dispense water and ice as designed. Advised the customer to get the unit 24 hours to cool and begin making ice. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78758
Scott
Job Details: 12/01/2021
"Arrived on site ,replaced bellow . Bellow is no longer rubbing on inner basket . No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG DRYER
Model med5740TQ0
Near Johnson City, TX 78636
Robert
Job Details: 12/01/2021
Arrived on call for complaint of not stopping when door is open. Found the door switch stuck in closed mode. Replace switch and now it is working properly.
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near New Braunfels, TX 78132
Andrew
Job Details: 12/01/2021
"Arrived on site to replace previously diagnosed control, moisture strips and harness. Verified parts were needed. Replaced parts, tested unit, unit working as designed. Advised customer with larger loads, loads may need rearranged to get fully dry. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 12/01/2021
"Arrived on site to test unit for water still present at end of wash cycle. Found rain hose kinked causing water to remain. Unlinked hose, tested unit, unit is now working as designed. Advised customer unit will be damp on inside after cycle and unit is working as designed. Also advised to prop door open once cycle is complete for best drying results. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78703
Leonardo
Job Details: 12/01/2021
Arrived on site to test unit for gas leak. Found gas leak coming from gas line connector. Secured connector test unit and no leaks present at this time job complete.
We serviced a
GE DISHWASHER
Model ZDT975SPJ0SS
Near Blanco, TX 78606
Robert
Job Details: 12/01/2021
Arrived on call for complaint of not complete draining cycle. Ran diagnostics and no codes. Would like to replace the sensor ; ordrng 1 WD21X22838 (Sensor)
We serviced a
WHIRLPOOL FREEZER
Model WRS325FDAM04
Near Austin, TX 78741
Scott
Job Details: 12/01/2021
"Arrived on site , replaced led drive module . Light lit very dim and went dead . Ran wiring tests with SW . Called tech line , recommended replacing led drive led . Ordering led lights for both sides . No water leaks detected at time of service. Call to set return Sr 7732379383; ordrng 2 WPW10515057 (Led module)s and 1 W10871583 (Harness) and 1 WPW10515058 (Driver led)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near New Braunfels, TX 78132
Andrew
Job Details: 12/01/2021
"Arrived on site to test unit for not responding and to take unit off pedestal. Customer stated she did not want unit removed off pedestal. Cycled power to unit and found all components receiving proper voltage but console not responding. Found ribbon on console was not properly seated into connection. Secured connection, and console instantly responded. If issue persists recommend replacing ACU per service pointer W11481344. No leaks detected. Job complete."
We serviced a
GE REFRIGERATOR
Model PFSS9PKYASS
Near New Braunfels, TX 78132
Noah D
Job Details: 12/01/2021
"Arrived on site to inspect unit for not cooling, upon inspection found the units compressor not kicking on, found 120v to relay but no voltage out of relay. Spoke with SW and confirmed. Ordering relays. Office to reschedule ; ordrng 1 WR07X10088 (Relay) and 1 WR02X11949 (Relay)"
We serviced a
WHIRLPOOL WASHER
Model GHW9300PW2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/01/2021
Arrived on site to diagnose a washer that has a broken handle. Washer door handle cracked and broken off machine.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Waco, TX 76708
Jonathan M
Job Details: 12/01/2021
Arrived on site for a dryer that is flashing an F2 E2 error code. Inspected unit and work area. Placed the unit in service diagnostics and found an F2 E1 (UI stuck key) error code. The customer advised that the unit flashes this error code once every 5 to 6 cycles. Tested the dryer and ran it for five minutes. Found the error code pop up as the customer stated. Replaced the console and tested the unit. The unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Austin, TX 78717
Justin
Job Details: 12/01/2021
Arrived on site to install previously diagnosed parts. I installed the new valve and then tested the unit. I found the water flow returned to normal.Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW2
Near New Braunfels, TX 78130
Noah D
Job Details: 12/01/2021
"Arrived on site to inspect unit for making extra noise when cycling. Upon inspection found the vent coupling making extra noise as well as vibration between panels. Added a soft pad under foot and the vibration quieted, attached vents and instructed customer to add soft feet to unit. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76542
Al
Job Details: 12/01/2021
Arrived back on site for same issues of dryer not heating. Confirmed the complaint and found when the timer was set to dry it took several times before the unit actually started. Also R&R the cutoff and element. Reassembled and unit heated. Customer satisfied
We serviced a
GE MICROWAVE
Model JVM1870BF02
Near Copperas Cove, TX 76522
Al
Job Details: 12/01/2021
"Arrived on site to inspect a microwave not responding to commands. Confirmed and checked all switches and the fuse and all checked good. Confirmed the issues were from within the control panel because the unit wouldnt allow the customer to make several selections. Unit will require control panel assembly due to button issues and it not responding to customers input, capacitor magnetron and diode. Office to schedule return services ; ordrng 1 WB07X10626 (Control panel assembly) and 1 WB27X10017 (MAGNETRON) and 1 11QBPUNIV (DIODE) and 1 WB27X10011 (Capacitor)"
We serviced a
FRIGIDAIRE DRYER
Model AEQB6400FS
Near Killeen, TX 76542
Al
Job Details: 12/01/2021
"Arrived on site for dryer sparking. Discovered the units panel control wouldnt all me to make any definite cycles. The panel control assembly, main control to complete the repair. Also returning with previously ordered parts. Office to schedule return services ; ordrng 1 134557200 (CONTROL BOARD, MAIN) and 1 134557000 (Panel control assembly)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Killeen, TX 76549
Al
Job Details: 12/01/2021
"Called Whirlpool Tech Line and spoke with ADRIAN SR 7732380475. Adrian walked me through a couple of checks and advised me to replace the ui, console control and harness. After replacing the above parts, the unit tested properly without any issues. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Moody, TX 76557
Jonathan M
Job Details: 12/01/2021
"Arrived on site for a range that is not heating properly. Inspected unit and work area. The customer advised that the unit does he properly sometimes click that he notices it does not heat when the door light is on. Tested the unit and found the unit heated up to a 400?F bake cycle. Tested the broiling elements and found that working. I had a customer show me how they closed the door and found the customer being extremely gentle with the door to wear in the door switch does not get activated completely. Advise the customer that he needs to make sure the door is completely closed for the unit to continue to heal as it is a safety feature of the unit that if the door is open for more than 30 seconds, the unit will stop heating. I showed him during a broil cycle how that works. The unit is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/01/2021
"Arrived on site for refrigerator having ice buildup on RC evaporator. Found scratches on floor from unit being previously pulled out of location. Found ice ice buildup on evaporator and drain pan warped. Performed diagnostics mode and laced unit in basic defrost mode. Will need to replace harness and drain pan. . ; ordrng 1 W11457241 (Drain pan kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Clifton, TX 76634
Jonathan M
Job Details: 12/01/2021
"Arrived on site for a refrigerator that has no power. Inspected unit and work area. Confirmed the customers complaint and checked voltage at the wall. Found improper voltage at the wall. Found 123 V going from neutral to ground and from hot to ground. However, found only one volt going from neutral to hot. Used an extension cord to plug the unit into another outlet. Found the unit came on and began operating as designed. I advise the customer that their issue is an electrical supply issue. Unit is working as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KHHC2090SSS0
Near Salado, TX 76571
Tyler
Job Details: 12/01/2021
Arrived on site for microwave needing previously diagnosed ui control. Upon arrival confirmed prior complaint. Found door in poor condition and couldnt safely remove exterior components/door in general to access control. Informed customer of findings and due to wear on door unit would multiple door components to safely complete repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX00
Near Salado, TX 76571
Tyler
Job Details: 12/01/2021
"Arrived on site for refrigerator needing previously diagnosed main control kit. Upon arrival confirmed prior complaint and installed needed part. After reassembling unit found lights, switchs, and controls all functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS
Near Austin, TX 78736
Leonardo
Job Details: 12/01/2021
Arrived on site to test unit for unit leaking. Found unit leaking from sump and motor.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Canyon Lake, TX 78130
Noah D
Job Details: 12/01/2021
"Arrived on site to inspect unit for the metal peeling from the glass, upon inspection found the units glass separated and causing issues, ordering outer glass. Office to reschedule ; ordrng 1 W11167877 (Outer glass)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Austin, TX 78703
Luis
Job Details: 12/01/2021
"Arrived on site for noise when door is opened past 45?. Replaced extension,shim,hinge,bracket and bushing,reinstalled spring tested door operation good noise no longer present.
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Lago Vista, TX 78645
Lou
Job Details: 12/01/2021
"Arrived on site to inspect range with no power. Upon further inspection, I found the display blank and non-responsive. Tested voltage at the utmost and got zero volts. Found the breaker tripped. Cycled power and checked voltage and got 248V. Plugged unit in and tested on Bake at 340 degrees and found no voltage getting to the element. I removed and replaced the main control and retested and unit is operating as designed. I tightened the harness connections at the terminal block. Job completed."
We serviced a
WHIRLPOOL WINE COOLER
Model WUB50X24HZ00
Near Austin, TX 78750
Cliff
Job Details: 12/01/2021
Arrived on site to replace door for wine cooler. Replaced door and all is working properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Hutto, TX 78634
Wesley
Job Details: 12/01/2021
Arrived onsite for damaged pane and replaced panel. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78732
Jacob
Job Details: 12/01/2021
"Arrived onsite for unit not draining. Looked at the unit and saw left over water inside the tub. Found that the garbage disposal did not have the hole punched out for the water to drain properly. Punched the hole out, put unit to drain and all water drained from the unit with no issues. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near New Berlin, TX 78155
Noah D
Job Details: 12/01/2021
"Arrived on site to inspect unit for not closing normally due to a bent panel. Upon inspection found the panel separating causing issues, replaced outer panel and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXMT00
Near Round Rock, TX 78681
Wesley
Job Details: 12/01/2021
Arrived onsite and found freezer evap frozen over and fridge cooling suffering as a result. Ordering bimetal and heater. Customer to defrost prior to return. ; ordrng 1 W11234406 (Bimetal harness) and 1 WP2323198 (Heater)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78737
Leonardo
Job Details: 12/01/2021
Arrived on site to test unit for upper rack falling. Found nothing broken just wheel not in track making upper rack not sit correctly. Also found upper rack spray arm was off. Secured spray arm test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/01/2021
"Arrived on site for dishwasher dispenser door release had came off of dispenser assembly. Inspected unit and work area. Attempted to repair dispenser and found clips broken off of dispenser assembly. Removed dispenser and installed new. Assembled unit and performed diagnostics mode, no error codes. Found all components working as designed. No water leaks detected during service."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78732
Jacob
Job Details: 12/01/2021
Arrived onsite for unit not starting when door gets closed. Customer showed that when it is closed it wont start sometimes. Customer showed me how they closed it and let them know that the way they were closing the door was not correct as it was too soft for the switches to turn on the unit. Showed them that the door to the unit needs be decent slam to the allow the switches to activate fully. No issues at this time.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Austin, TX 78724
Matthew
Job Details: 12/01/2021
"Arrived on site for unit not draining and not drying. Ran unit through diagnostics and there were no error codes. Ran unit through test cycle and all components are working as designed. After speaking with customer, they were not aware of rinse aid. Instructed customer about the benefits of using rinse aid and the drying process. Also instructed customer about supplying hot water through tap and properly loading dishes. No leaks present at this time. Job complete"
We serviced a
KITCHENAID OVEN
Model KEBC276KSS05
Near Lakeway, TX 78734
Jacob
Job Details: 12/01/2021
Arrived onsite for glass being cracked on the inner glass. Looked and saw the glass was cracked. Replaced the glass. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
Justin
Job Details: 12/01/2021
Arrived on site to install previously diagnosed parts. I installed the new dispenser motor. I then tested the unit and found it working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78745
Jacob
Job Details: 12/01/2021
Arrived onsite for the top oven not lighting up to bake. Checked the unit in diagnostics and noticed that both oven sensors are not reading correctly are reading 10 and 20 degrees above the room temperature in the unit and the glow igniter in the top oven was not igniting.Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8620HW
Near Johnson City, TX 78636
Robert
Job Details: 12/01/2021
Arrived on call to replace previous diagnosed part. Found the drum is defective. ; ordrng 1 W10541657 (Drum)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rollingwood, TX 78746
Kevin
Job Details: 12/01/2021
Arrived on site and inspected refrigerator and found when compressor is running cardboard assembly cover below compressor is vibrating.. Added sound pads in between compressor bracket and cardboard cover. Noise has now stopped. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/01/2021
"Arrived on site for dishwasher having scratches on control panel. Inspected unit and work area. Found no scratches on panel. Performed diagnostics mode and tested operation. All tested good, no water leaks detected during service. Contacted office and confirmed that we have not been out to service previously."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78734
Luis
Job Details: 12/01/2021
"Arrived on site. Removed defective icemaker,installed a new icemaker ran diagnostics icemaker passed harvest ran fill test passed."
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6036JSS1
Near Leander, TX 78641
Justin
Job Details: 12/01/2021
"Arrived on site for a vent hood with flickering lights. Upon testing the unit I found the flicker would only occur when lights were on low setting. I gained access to the bulbs and found them all good. I inspected the harness and housings and found them good. I called techline and spoke to Steve and received SR# 7732374464. Steve walked me through checking voltage at the switch assembly and terminal block for the voltage to the lights. We found both steady with no fluctuation and having the proper voltage. Steve recommended replacing all bulbs and the switch assembly. I am ordering the assembly, two bulbs, and will return with the two lights on hand to install. Office to reschedule. ; ordrng 2 W11388881 (Bulb)s and 2 W10853393 (Switch)s and 1 W11193832 (Switch)"
We serviced a
WHIRLPOOL WASHER
Model WFW96HEAU0
Near Sunset Valley, TX 78745
Kevin
Job Details: 12/01/2021
"Washer is stacked, took pictures. Arrived on site and inspected washer and found debris between bellow and door glass surface. Inspected bellow and it is is good, ran all functions is manual diagnostics and everything passed. Sent a short video to PR of washer agitating but not leaking. Replaced dispenser and showed customer how to adjust detergent concentration. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78724
Matthew
Job Details: 12/01/2021
Arrived on site for unit not draining. Found knock out plug still in disposal. Removed knock out plug and test the unit. Unit drains correctly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ3
Near Pflugerville, TX 78660
Wesley
Job Details: 12/01/2021
Arrived onsite and found microwave magnetron electrical pulsing is the cause of the noise the customer called in about checked the cooling fan found smooth and unobstructed. No functional failure and noise within design specifications with no other signs of failure. Advised customer on findings. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hutto, TX 78634
Wesley
Job Details: 12/01/2021
Arrived onsite and found unit operating with frozen over drain. Cleared and corrected drain to prevent further clogging. Secured a handle. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78757
Scott
Job Details: 12/01/2021
"Arrived on site for for still not making ice . Freezer temp 6, fresh 40, ice box 10, all fans working . Got E5 on ice maker test . Ran harvest and fill. All checked normal. Powered unit down , error code went away . No water leaks detected at time of service. I
We serviced a
FRIGIDAIRE OVEN
Model FFEW2725LBB
Near Austin, TX 78703
Leonardo
Job Details: 12/01/2021
Arrived on site to test unit for making loud noise. Turned oven on to 350 and no loud noise. Found cooling fan working correctly could not duplicate the problem job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78756
Matthew
Job Details: 12/01/2021
Arrived onsite for unit door with rust. Found the top of the outer door near touch panel that has rust.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78745
Kevin
Job Details: 12/01/2021
"Arrived on site and inspected dryer and found power is correct, dryer is operating normally cannot find any issues. Could not duplicate apartment residents experience. Airflow is good and it is heating properly, job complete"
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS
Near Austin, TX 78738
Leonardo
Job Details: 12/01/2021
Arrived on site for unit not coming up. Found stuck bottle not letting weight go up. Removed bottle test unit and unit not responding. Ordering new off switch office to reschedule ; ordrng 1 WP9871824 (Switch off) and 1 WP777811 (Switch)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Austin, TX 78745
Scott
Job Details: 12/01/2021
"Arrived on site for washer not spinning load properly. Found tub was grinding when spun manually., and oil leaking . Will need wash plate , gearcase , clutch ,slider . No water leaks detected at time of service.; ordrng 1 W10752283 (Wash plate) and 1 W10752187 (Bolt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVQ00
Near Austin, TX 78724
Matthew
Job Details: 12/01/2021
Arrived onsite for freezer not freezing and refrigerator not cooling. During inspection found condenser coils completely covered with dust and debris. Also found product blocking airflow in refrigerator section.. Cleaned condenser coils and adjusted product. Monitored temperature and found freezer compartment reached 0 degrees. Checked dampener and found air circulation was good. Monitored refrigerator temperature and temperature was dropping. Advised customer to put bottled water in freezer to be sure freezing temperature would maintain for at least 24 hours. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78757
Scott
Job Details: 12/01/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Salado, TX 76571
Tyler
Job Details: 12/01/2021
Arrived on site for dishwasher not turning on. Upon arrival confirmed complaint and after further testing found no power supplied to terminal block under unit. Traced issue back to power cord not fully plugged into outlet. After restoring power found unit turn on as designed. Found no errors in diagnostics. Ran tests found no leaks and unit now functioning as designed call complete
We serviced a
GE RANGE
Model JGS905SEK1SS
Near Lago Vista, TX 78645
Lou
Job Details: 12/01/2021
"Arrived on site to inspect range oven Bake and Broil not working. Upon further inspection, I removed the unit door and bottom panel and tested Bake. I found the ignitor not glowing. I tested the broil and it operated as designed. I tested voltage to the bake ignitor and found it getting 124V. I removed and replaced the bake ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID OVEN
Model KEBS109BSS00
Near Austin, TX 78726
David Z
Job Details: 12/01/2021
"Arrived on site to diagnose oven that was throwing an error when In use / not in use. Found F2E1 for stuck or shorted key. Error would clear out, but come back shortly after. Replaced console and tested unit. Verified no error present / did not come back.Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Kyle, TX 78640
Kevin
Job Details: 12/01/2021
"Arrived on site and inspected refrigerator and found no ice production. Icemaker tray is leaking and motor will not run incoming voltage is correct after replacement Icemaker cycled immediately and filled with water, job complete"
We serviced a
KITCHENAID VENTHOOD
Model KVWC958JSS2
Near Leander, TX 78641
Justin
Job Details: 12/01/2021
Arrived on site for a vent hood with the heating bulbs not working. Upon arrival I found the bulbs bad. I replaced the bulbs and tested the unit. The bulbs were now working as designed. Call complete.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Leander, TX 78641
Justin
Job Details: 12/01/2021
Arrived on site for a dishwasher not washing dishes properly. Upon arrival the customer stated the real issue was the door would not close properly and made a loud clicking noise. Upon further inspection I found the toe plate bent and damaged. This was not allowing the door to close properly. I am ordering the toe plate to return and install. Office to reschedule.; ordrng 1 W10909064 (Toe Plate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Austin, TX 78752
Matthew
Job Details: 12/01/2021
"Arrived onsite for refrigerator not cooling properly. Upon arrival found freezer section good and ice was being made. Found refrigerator section between 50-55 degrees. Accessed control and tested thermistors. Found freezer thermistor at 6.3 k ohms (r w trace/r), fridge was 5.23k ohms.( b with trace/b). Called tech line for assistance. Provided SR#7732376509. Tech recommended replacing control. Ordering control. Office to reschedule"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78729
David Z
Job Details: 12/01/2021
"Arrived on site to follow up on leaking refrigerator. On arrival customer informed me leak stopped when icemaker was turned off. I checked he icemaker and found the fill cup frozen with a chunk of ice in it. Turned on and found the unit leaking from the fill elbow when it fills, and it would run into the liner and down the trim. Ordering new fill elbow / line, union connectors for easier install, and an icemaker / fill valve to make sure its not seeping with the new filter in. Quoted $50 for parts only for connector + line. Additional costs can be incurred if we have to do more than fill line. .; ordrng 1 W11212166 (Fill Tuhe Line) and 1 WP2300868 (Union Fitting 5/16) and 1 WP2198677 (Union Fitting 1/4) and 1 W11243758 (Valve) and 1 W11087434 (Icemaker)"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS0
Near Andice, TX 78628
Kimo
Job Details: 12/01/2021
Arrived onsite for oven not lighting. Upon inspection I found that the bake burner was disconnected from the gas valve due to the customer installing his own parts. I reconnected it and tested unit and found that it ignited. Unit is now operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Hutto, TX 78634
Wesley
Job Details: 12/01/2021
Arrived onsite and tested dishwasher for leak and found customer had experienced an oversudsing problem. Advised customer on findings and tips and other advice for best performance. ; O-emld tckt
We serviced a
GE DISHWASHER
Model ZDT925SINII
Near Kingsland, TX 78639
Cliff
Job Details: 12/01/2021
Arrived on site to diagnose a dishwasher with a door not opening and closing properly. Found springs not set for custom panels. Adjusted spring tension and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED9470WW1
Near Lakeway, TX 78734
Jacob
Job Details: 12/01/2021
Arrived onsite to replace part ordered by previous tech. Replaced part. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Georgetown, TX 78626
David S
Job Details: 12/01/2021
Arrived on site for fridge door not closing right. I inspected the unit and work. I found the bottom right of the unit damaged and crinkled at the hinge causing the door to tilt. I called techline and spoke to Ed. I advised him of my findings.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Leander, TX 78641
Justin
Job Details: 12/01/2021
"Arrived on site for a washing machine with a console issue. Upon arrival the customer stated the real issue was the latch and catch were physically broken. They also found the unit began washing poorly recently, and may not be dispensing soap. Upon further inspection I found both latch and catch physically broken. I put the unit into diagnostics mode and found stored error codes F7E4 for basket re engagement failure, F1E2 for motor over voltage, and F5E4 lid not being opened between cycles. I could not properly test the unit due to the broken latch. I am ordering the latch and catch to install, and will come back with the control. We will need to further test the unit once the latch is installed. Office to reschedule. ; ordrng 1 W11394572 (Latch) and 1 W11215091 (Catch)"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW1
Near Austin, TX 78749
Kevin
Job Details: 12/01/2021
"Arrived on site and inspected water and found gear case is failing, took one picture. At minimum Gearcase will need to be replaced
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Georgetown, TX 78626
David S
Job Details: 12/01/2021
Arrived on site for dryer handle coming off. I inspected the unit and work area. I found the clips broken on the handle. I replaced the handle with new. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA00
Near Austin, TX 78732
Luis
Job Details: 12/01/2021
"Arrived on site. Ran diagnostics diagnosed a defective recirculating pump,replaced pump and ran diagnostics good water flow,water drained,external drain pump powered on and drained water continued diagnostics all test passed,ran external drain pump multiple times found no issue with external drain pump checked all tubing no leaks. Let unit run through a normal operating cycle,ice formed on evaporator plate."