Service History 194

We serviced a
JENN-AIR MICROWAVE
Model JMV8208CS6
Near Austin, TX 78734
Leonardo
Job Details: 06/29/2021
Arrived on site to test unit for right under light socket broken. Found socket broken went to replaced with new one and new sockets is to big for the shield. Will need to research for other part ; ordrng 1 Newsocket (New socket) and 1 Partresearch (Part research)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bertram, TX 78605
Cliff
Job Details: 06/29/2021
Arrived on site to replace previously ordered parts for washer. Replaced shifter and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID MICROWAVE
Model KCMS2055SSS1
Near Austin, TX 78730
David Z
Job Details: 06/29/2021
"Arrived on site to install previously diagnosed control to resolve microwave not engaging. Replaced control with new. Tested unit and unit is still not engaging the HV system. Rechecked all switches and safety devices and found all good. Issue appears to be electrical and likely in the harness where we can not find it, and no good repair can be made. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78731
David Z
Job Details: 06/29/2021
"Arrived on site to diagnose refrigerator that is not dispensing Water. Checked dispenser and found water spraying out of the dispenser. Found SP W11394954 applies, which references installing a pressure reducer to limit flow due to valve locking up. Installed new pressure reducing valve and retested. Find water flow lower and no lockups present. Customer also pointed out that at times the water dispenser doesnt stop dispensing. Found the water pad was getting stuck back and not always spring forward. Ordering new pad and springs to resolve. Office to schedule when parts are received.; ordrng 1 W11204892 (Separator) and 1 W10809296 (Guide) and 1 W10889223 (Water Paddle) and 1 W10672578 (Water pad spring) and 1 W10815345 (Ice Paddle) and 1 W11109505 (Ice Paddle Spring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Liberty Hill, TX 78642
Cliff
Job Details: 06/29/2021
"Arrived on site to diagnose a refrigerator that is not cooling. Found refrigerant leak in system and heavily corroded lines. .Tech line rep SterlingFile# 7731126010; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS01
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/29/2021
"Arrived on site for refrigerator interior lights flashing. Inspected unit and work area. Found top RC lights and freezer light are out. Found FC light at fault. Removed failed module and installed new. Tested lights operation. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Del Valle, TX 78617
Jacob
Job Details: 06/29/2021
"Arrived onsite for unit not heating and possibly a fire started. Looked at the unit. The motor looked good. Upon further inspection. Found that the heating element coil had burned apart, found a piece of wire that managed to short out the heating element grounding it self out and more likely causing the problem. Replaced heating element. Tested unit. Unit tested good. No issues at this time. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/29/2021
"Arrived on site for All function lights come on when attempt is made to use dishwasher. When finally it is started, it never completes its function. Placed in diagnostics and F2E1, F10E2, came on. Tested resistance at wax motor and it was within range. No buttons stuck on UI. Removed control and installed new control. Ran through Diagnostics and completed all cycles. No error codes displayed after diagnostics. No leaks detected. Job completed."
We serviced a
JENN-AIR COOKTOP
Model JGD8345ADB
Near Austin, TX 78759
Justin
Job Details: 06/29/2021
Arrived on site for a knob not turning on a cooktop. Upon further inspection I found the front right valve stuck in the open position. I found the cooktop could not be uninstalled and informed the customer before service they would have to remove the unit. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Marcos, TX 78666
Andrew
Job Details: 06/29/2021
"Arrived on site to test unit for not cooling. Found unit was room temp upon arrival. Compressor was not running but condenser motor was. Cycled power and compressor not kicking on. Replaced starter, tested unit, unit works good. Advised to place a glass of water in freezer and us unit once frozen. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM03
Near Austin, TX 78734
Brandon
Job Details: 06/29/2021
"Arrived on site for customer complaint of of unit not cooling and ice build up in RC, I gained access to freezer evap and refrigerator evap and ran compressor tests, found even frost pattern on freezer evaporator, found thermistors and fan motors tested good, found drain pan was straight and draining properly. Found control board issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/29/2021
"Arrived on site for refrigerator not making ice. Inspected unit and work area. Attempted to advance harvest ice maker and found no response. Measured voltage to ice maker and found correct. Measured resistance on motor and found failed IM motor. Will need to replace IM assembly to repair. Removed failed ice maker and installed new. Cycled ice maker and monitored operation. All tested good, no water leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/29/2021
"Arrived on site for refrigerator not cooling. Inspected unit and work area. Found ice buildup on RC evaporator and right door gasket torn, normal wear and tear. Performed diagnostics mode and tested RC thermistor and found reading a -7?. Activated defrost heater and found working. Will need to replace evaporator cover and gasket. ; ordrng 1 W10917313 (GASKET RC) and 1 W11395558 (EVAP COVER)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Leander, TX 78641
Tommy
Job Details: 06/29/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced condenser fan and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Del Valle, TX 78617
Jacob
Job Details: 06/29/2021
"Arrived onsite for unit not heating at all. Looked at the unit. Upon further inspection, found that the wire harness had burned up at the terminal block. Replaced harness. Tested unit. Unit tested good. No issues at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FKS00
Near Driftwood, TX 78619
Robert
Job Details: 06/29/2021
Arrived on job for complaints of not cooling. Found in the refrigerator compartment ice on back wall. The insulation around the heat exchanger has gaping allowing ice to form.
We serviced a
GE WASHER
Model GTW460ASJ9WW
Near Granger, TX 76530
Wesley
Job Details: 06/29/2021
Arrived onsite and found failed door latch
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/29/2021
Arrived on site to install previously diagnosed part. Removed UI control and installed new UI control. Tested microwave with a cup of water. Water was hot. Microwave running as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM04
Near Lockhart, TX 78644
Andrew
Job Details: 06/29/2021
"Arrived on site to replace compressor and filter drier from previous diagnostics. Verified parts were needed. Replaced compressor and drier. System had a slight leak, had a minimal steady drop in pressure with system in a vacuum. Charged system to specs and was unable to locate leak. Verified solder joints were not leaking. Removed filter drier and when adding new one found leak in cap tube entering cabinet.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/29/2021
"Arrived on site for dishwasher not cleaning dishes. Performed diagnostics mode, no error codes. Monitored test operation while measuring amp draw. Found soap dispenser opened and water was being diverted to each spray arm. Found all components amp draw within range. Found no component failures. Found customer not on a home water softener. Spoke with customer on user care guide. No water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/29/2021
Arrived on site for DOESNT SEEM TO RUNNING THROUGH ITS CYCLE- DISHES NOT COMING OUT CLEAN. Placed in diagnostics and got F7E1. Cleared error code. No other error codes came on. Tested heater at the board and board was not sending proper voltage to heater. Found board had burn marks at the connector where heater connects.Removed control and installed new control. While front panel was off customer asked if I could install the new dispenser. Ran through diagnostics and completed all cycles. Dishwasher heating as designed. No error codes came on after final diagnostics check was ran. No leaks detected.
We serviced a
KITCHENAID OVEN
Model KODE900HSS00
Near Kyle, TX 78640
Leonardo
Job Details: 06/29/2021
Arrived on site to test unit for unit giving error code and clicking sound. Turned both ovens on to 350 and both ovens got to temp no error codes and no noise job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFA35SWHN00
Near The Hills, TX 78738
Brandon
Job Details: 06/29/2021
"Arrived on site for customer complaint of arm bar on ice maker broken, I found arm bar was not inserted into ice maker. I was able to bend arm bar to create mor tension inside of ice maker so the arm bar shouldnt come loose again
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Belton, TX 76513
Lou
Job Details: 06/29/2021
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that every few days they find water on the floor to the left side of the unit. I pulled the unit out and found no water behind the unit. Disassembled the FC section and found a sheet of ice in the bottom. Also found the evap drain plugged with ice. I removed the ice from the FC section and removed the ice from the evap drip pan and drain. I found a red plastic debris in the drain and removed it. Tested the drain and it is operating as designed. Advised the customer of my findings. Reassembled the unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS950ESS
Near Austin, TX 78734
Leonardo
Job Details: 06/29/2021
Arrived on site to relaxed left front orifice holder. Replaced orifice holder test unit no leaks present burner working as designed job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN608ESS
Near Austin, TX 78732
David Z
Job Details: 06/29/2021
"Arrived on site to diagnose refrigerator that had several dim lights in both compartments. Checked LED modules and found 1 failed module in the FC.Customer approved. Replaced module and retested. Unit is now working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHB01
Near Manor, TX 78653
Matthew
Job Details: 06/29/2021
"Arrived onsite for refrigerator not cooling. Upon arrival found unit not cooling in FC or RC. Removed evaporator cover and found ice ball on cap tube. Fans and compressor are running. Unit has a sealed system issue and would need a sealed system repair scheduled for 2 hrs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Round Rock, TX 78664
Jimmy J.
Job Details: 06/29/2021
"Arrived on site to install previously diagnosed part. Upon arrival found frost build up inside fridge. Found fridge temp was set to 5. Dropped fridge temp to 3 to assist in removing frost built up on tower. Removed filter and filter head and installed new filter head. Found customers filter frozen inside due to the fridge setting being set too cold. Tested new filter head with bypass and water dispenser is dispensing as designed. Customer had the ice maker bail arm turned off, but I tested the motor by starting a harvest and the ice maker is working as designed. Placed the ice maker bail arm back in the off position. Told customer to let their filter defrost for 6-8 hours before reinstalling. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Austin, TX 78725
Jacob
Job Details: 06/29/2021
Arrived onsite for unit still not making ice. Looked at the ice maker and noticed the fill tube was clogged with ice. Removed ice. Tested the ice maker. Ice maker filled with water. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Austin, TX 78741
Kevin
Job Details: 06/29/2021
arrived on site and inspected washer and found gear case is leaking oil. Rebuilt washer and it is now operating normally, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Buda, TX 78610
Brandon
Job Details: 06/29/2021
"Arrived on site to replace SS components, I found failed compressor, I installed compressor, filter drier, and coupler. I added refrigerant to correct level and checked for pressures. I was unable to determine where the leak is at time of service, ; ordrng 1 Cnote (BC only for possible SS evap repair) and 1 Cnote (BC only)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Georgetown, TX 78628
Tommy
Job Details: 06/29/2021
Arrived onsite for refrigerator gasket ripping. Upon arrival found right gasket door damaged. Replaced gasket and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Austin, TX 78754
Matthew
Job Details: 06/29/2021
Arrived onsite to replace previously diagnosed parts. Also found error codes for Overload. Notified customer of error and how to avoid. Replaced drain hose assembly and clamps. Tested unit and unit is functioning properly. No leaks present at this time. Unit passed auto test without fail . Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Leander, TX 78641
Tommy
Job Details: 06/29/2021
"Arrived onsite for previously diagnosed parts. Upon arrival found unit regulator cracked as well. Replaced gas line and regulator, proceeded to test with bubbles. Found unit is operating as designed no signs of leaks. Job Completed.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near Manor, TX 78653
Matthew
Job Details: 06/29/2021
"Arrived onsite for refrigerator ice maker not producing ice. Upon inspection found frozen fill cup and fill tube. Fill tube was fractured and was spraying water over the top of the fridge cabinet . Needed fill line replaced. Replaced fill tube. Tested unit and unit is functioning properly. Completed harvest and fill. Notified customer to give time and monitor. If fill cup is freezing again, recommend replacing valve for potential weeping valve. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78721
Scott
Job Details: 06/29/2021
Arrived on site for door making a lot of noise went opening . Found toe kick was installed backwards . Reinstalled toe kick door is opening properly . No water leaks detected at time of service .job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Hutto, TX 78634
Wesley
Job Details: 06/29/2021
Arrived onsite and found lighting circuit shorted on control. Ordering control to repair. ; ordrng 1 W10892389 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Mustang Ridge, TX 78610
Andrew
Job Details: 06/29/2021
"Arrived on site to test unit for u it shutting off on its own. Found error codes f6e6(acu lost communication), f6e0(UI lost communication). Cleared codes and tested. Couldnt replicate issue. Needing UI and controls to fix issue. Office to reschedule. ; ordrng 1 W11297728 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Mustang Ridge, TX 78610
Andrew
Job Details: 06/29/2021
Arrived on site to test unit for not drying correctly. Found heater was errored off. Cleared error code heater now engaging as designed. Advised customer to purge cold water prior to starting unit. No leaks detected. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near San Marcos, TX 78666
Noah D
Job Details: 06/29/2021
"Arrived on site to inspect unit for not cooling correctly, upon inspection found the unit with a defrost issue that cause a complete defrost, tested thermistor and found it out of range, quoted customer to replaced control and thermistor.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near San Marcos, TX 78666
Noah D
Job Details: 06/29/2021
"Arrived on site to inspect unit for not heating, upon inspecting found the unit had a open Tod, replaced Tod and tested. No heat. Replaced mag, cap and diode. All heat returned. Complete"
We serviced a
MAYTAG WASHER
Model HAV4657EWW
Near Austin, TX 78759
Justin
Job Details: 06/29/2021
"Arrived on site for a washing machine making a loud sound. I tested the unit and it sounded like the belt was skipping. I tried to manually spin the tub but was not able to. I found the unit extremely bound. I gained access to the bottom of the unit and found the motor turning and working as designed. I found the belt skipping on the gear case not being able to turn it, but the belt being turned still by the motor. I found a bad transmission assembly and it will need to be replaced. Due to how bound it is we may not be able to remove the tub either, due to this we would also need a tub. .; ordrng 1 35-6615 (Transmission Assembly) and 1 CNOTE (Autho) and 1 21001529 (Tub)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76712
Al
Job Details: 06/29/2021
"Arrived on site and inspected washer not agitating or spinning. Confirmed the complaint and found the actuator was the issue. Removed and replaced it, tested the unit and unit tested as designed to customers satisfaction. JOB COMPLETE"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LWF
Near Austin, TX 78738
Luis
Job Details: 06/29/2021
"Arrived on site for no ice. Forced icemaker through a harvest water not filling icemaker,diagnosed a defective icemaker. Replaced icemaker assembly,ran harvest test passed icemaker filled with water.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/29/2021
"Arrived on site for dryer not heating. Inspected unit and work area. Verified failure. Measured incoming voltage, found L2 ( red wire) only having 19 volts and needs to be 120 volts from L2 to ground or nurtural. Unit tested good. Spoke with Scott on failure."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Kingsland, TX 78639
Cliff
Job Details: 06/29/2021
"Arrived on site to diagnose a refrigerator that is leaking in fc. Found icemaker fill tube not positioned properly, causing some water not to enter icemaker. Repositioned fill tube properly and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Dripping Springs, TX 78620
Robert
Job Details: 06/29/2021
Arrived on job for complaints of water dripping into ice bin. Found the hose off to one side slightly allowing water to splash. Adjusted hose for more accurate filling.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78702
Luis
Job Details: 06/29/2021
"Arrived on site for not cooling in fresh food compartment. Checked temp with meter temp reading 38? ran diagnostics thermistors passed no odd reading on thermistor,ran fan test passed good air flow,checked cover no ice build up. Changed defrost setting to basic,if problem continues suggest replacing main control and evaporator cover.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Pflugerville, TX 78660
Wesley
Job Details: 06/29/2021
Arrived onsite and found fresh food temp at 39 and freezer at 0f. Advised customer on findings and settings. House is kept warm for comfort. Advised that colder settings will need to be used to keep fridge at good temp in warm environment.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Round Rock, TX 78665
Wesley
Job Details: 06/29/2021
"Arrived onsite for brand new never used washer not hooked up, customer concerned with oil leak found under gearcase. Advised gearcase should be replaced. Ordering gearcase. Office to reschedule.; ordrng 1 W11454734 (Gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Manchaca, TX 78652
Kevin
Job Details: 06/29/2021
"Arrived on site and replaced capacitor diagnosed on previous visit, washer will now agitate and spin properly.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ00
Near Round Rock, TX 78681
David S
Job Details: 06/29/2021
Arrived on site for LEDs out and top icemaker not working. Upon further inspection found freezer light was out. Replaced the freezer light and the rest came on. Also found the icemaker motor not functioning properly. Replaced the icemaker and ran Test 46&57. The ice maker passed both tests and is functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Taylor, TX 76574
Wesley
Job Details: 06/29/2021
"Arrived onsite and found deli control had failed. Replaced deli control and found warped fresh food evap drip pan tray causing water leak also. Ordering warped pan to finish repair; ordrng 1 W11457241 (Drip pan)"
We serviced a
GE OVEN
Model PT7050EH5ES
Near New Braunfels, TX 78132
Noah D
Job Details: 06/29/2021
"Arrived on site to inspect unit for not keeping time. Upon inspection found the unit was off at the display, I checked the unit functionally and found no issues, replaced the display board and all functions returned. Waited 5 min with no time offset. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QTX00
Near Austin, TX 78752
Brandon
Job Details: 06/29/2021
"Arrived on site for customer complaint of unit not dispensing ice, found auger shaft was not making contact with auger motor. I adjusted auger shaft, unit tested good.
We serviced a
GE DISHWASHER
Model GSD2220Z01BB
Near Austin, TX 78734
Leonardo
Job Details: 06/29/2021
Arrived on site to test unit for unit leaking. Found unit leaking from motor and housing. Will order new drain Solenoid. Office to reschedule. ; ordrng 1 WD19X10013 (Housing pump assembly) and 1 WD21X0710 (Solenoid)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AW0
Near Troy, TX 76579
Al
Job Details: 06/29/2021
"Arrived on site and inspected a dead microwave. Confirmed the complaint and inspected the top interlock assembly and found the switches are both defective. Ordering research because the complete interlocks sent isnt whats needed to correct the switch issues. Customer did say when the unit wasnt working for him, he stuck a screw driver into the interlock and unit would work for him up until it finally died. The main control is also needed. The fuse had continuity. Office to schedule return services due to part availability. NEEDS MORE WORK ; ordrng 1 W10434821 (CNTRLELEC)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Cedar Park, TX 78613
David S
Job Details: 06/29/2021
Arrived on site for dishwasher not drying. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found all components activating and the heating element coming on. I spoke to the tenant about how the unit operates and the best practices for washing dishes in a unit that has a plastic tube. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model KVUB606DSS4
Near Niederwald, TX 78640
Leonardo
Job Details: 06/29/2021
Arrived on site to test unit for blower blowing the air down. Found unit to be installed correctly and blowing the correct way. Found behind the unit the blower box in the cabinet was not complete blowing the air back down. Will need to repair box not the unit job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/29/2021
"Arrived on site for refrigerator not dispensing water or making ice. Inspected unit and work area. Found wrong water filter installed. Bypassed filter housing and found failed filter head. Found original ice maker in place. Cycled ice maker and found ice fan pulsating when cycling. Will need to replace filter, filter head and ice maker with wire harness. Removed filter filter and filter head, installed new. Dispensed 2 gallons threw water dispenser. Contacted parts department and was informed ice maker is on back order and office will schedule when ETA is available..; ordrng 1 W10882923 (ICE MAKER WITH HARNESS )"
We serviced a
KITCHENAID MICROWAVE
Model KEMS379BSS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/29/2021
Arrived on site for oven glass possibly being installed backwards. Confirmed dual side was facing in and shining side out. Had pictures of recent service call on exact unit and confirmed with customer that glass was correct. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED5600SQ0
Near Austin, TX 78731
David Z
Job Details: 06/29/2021
Arrived on site to install previously diagnosed door switch to resolve broken door switch. Replaced with new switch and tested. Verified unit working as designed.
We serviced a
KENMORE REFRIGERATOR
Model 106.555264
Near Dripping Springs, TX 78620
Robert
Job Details: 06/29/2021
Arrived on job for complaints of not cooling. Found the compressor not starting. Will need start device to complete. ; ordrng 1 STARTDEVICE
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Austin, TX 78754
Leonardo
Job Details: 06/28/2021
Arrived on site to replace mag cap and diode. Replaced all parts test unit and unit test good job complete.
We serviced a
GE REFRIGERATOR
Model GNE25JSKFFSS
Near Round Rock, TX 78665
Wesley
Job Details: 06/28/2021
Arrived onsite and replaced mullion. Unit is now set up to operate properly.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near San Marcos, TX 78666
Noah D
Job Details: 06/28/2021
"Arrived on site to inspect unit for not producing ice and leaking, upon inspection found the unit was filling a broken tray. Replaced icemaker and found it was the wrong connector, ordering Icemaker and returning with valve. Ordering bucket and autho. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 W11033825 (ice-contnr) and 1 W11262316 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Fort Hood, TX 76544
Al
Job Details: 06/28/2021
Arrived on site and inspected washer making an awful scraping noise during spin cycle. Confirmed the complaint and found the actuator and cam were causing the malfunction. R& R both and unit tested as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Georgetown, TX 78626
Tommy
Job Details: 06/28/2021
Arrived onsite for dishwasher dispenser not operating. Upon arrival replaced unit dispenser and tested as old one was damaged. Unit is now operating as designed. No signs of leaks. Job Completed.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Austin, TX 78738
Robert
Job Details: 06/28/2021
Arrived on job for complaints of no display. Called tech line same SR number as before. Checked for Voltage DC to console voltage good. Will need to replace console to complete. ; saved tckt
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78734
Brandon
Job Details: 06/28/2021
"Arrived on site for customer complaint of gaskets having damage, I found both RC door gaskets damaged, but not affecting the sealing of the doors, I recommended to customer to wait and see if the damage to the gaskets gets worse and creates a problem sealing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Georgetown, TX 78626
Tommy
Job Details: 06/28/2021
Arrived on site for refrigerator not cooling upon arrival found unit frosted up found unit defrost operating as designed for element and thermistor but control and UI misreading ordering both control and UI as well as thermistor all to be replaced at once. Job Completed.; ordrng 1 W11518204 (UI)
We serviced a
KITCHENAID RANGE
Model KGRS505XSS00
Near Austin, TX 78727
David Z
Job Details: 06/28/2021
"Arrived on site to follow up on range that was not heating in the upper oven. I ran the unit and found the bake element shorted, and the broil element was not staying on. Broil would cycle on and shut off, and didnt get hot enough to light. I replaced both the bake and broil elements and retested. I found broil was still not staying on, indicating a bad control. Ordering control to resolve. Ordering control. Office to schedule when we receive control. ; ordrng 1 WPW10365423 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near New Braunfels, TX 78130
Noah D
Job Details: 06/28/2021
"Arrived on site to inspect unit for not powering light under unit. Upon inspection found the unit had shorted at control board causing issues with bulb, ordering control board. Office to reschedule ; ordrng 1 W10892389 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Round Rock, TX 78664
Wesley
Job Details: 06/28/2021
Arrived onsite and found unit evap frosting over because heater not activating. Ordering evap harness and heater and controls.Office to reschedule.; ordrng 1 W11405276 (Harness) and 1 WP2323198 (Heater)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Dripping Springs, TX 78620
Jacob
Job Details: 06/28/2021
"Arrived onsite for unit not starting a cycle. Customer showed me how they start the unit, and noticed that the start button was either held too long or the customer didn?t notice that the button wasn?t held long enough. Showed customer how long to hold the button till the unit starts. No issues at this time. Job complete"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM07
Near Leander, TX 78645
Justin
Job Details: 06/28/2021
Arrived on site for a refrigerator leaking from behind. Upon further inspection I found the leak dripping from the inlet valve. I am ordering the valve and the office will reschedule. ; ordrng 1 WP2315576 (Inlet Valve)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Temple, TX 76502
Al
Job Details: 06/28/2021
Arrived on site and inspected washer not spinning. Confirmed the complaint and found the issue was with the new style actuator.Tested the unit and unit tested as designed. Customer satisfied. JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Leander, TX 78641
Justin
Job Details: 06/28/2021
"Arrived on site for a refrigerator with lights not working. Upon further inspection I found the FC light out, but no others out. I put the unit into diagnostics mode and ran test 17. I found the FC switches reading correctly. This indicates a bad light. I replaced the light and it began working as designed.
We serviced a
GE REFRIGERATOR
Model GFSS6KKXASS
Near Lakeway, TX 78734
Brandon
Job Details: 06/28/2021
"Arrived on site for customer complaint of of unit not producing ice and noise coming from ice maker section, found failed ice maker, I replaced ice maker, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78750
Kevin
Job Details: 06/28/2021
"Arrived on site and inspected refrigerator and found fresh food temperature is 42?, took one picture freezer temperature is 2?, took one picture. Customer states they experience higher temperatures in the fresh food section. Also ice is getting stuck in the Dispenser, Took one picture of ice jammed in dispenser and spoke with techline they recommended replacing the entire door it likely has an air gap. Will also bring back damper to address fresh food temperatures. 7731106952; ordrng 1 LW10913113 (SS door) and 1 W11317276 (Damper)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Cedar Park, TX 78613
David S
Job Details: 06/28/2021
Arrived on site for washer not coming on. Upon arrival tested voltage from the outlet and found it working as it should be. Upon further inspection found control not pushing voltage to UI. Ordering main control and The UI just incase. Office to reschedule when we have an eta on parts.; ordrng 1 W11419051 (Control) and 1 W11478525 (UI Panel)
We serviced a
AMANA MICROWAVE
Model AMV2307PFB3
Near Austin, TX 78725
Leonardo
Job Details: 06/28/2021
Arrived on site to test unit for light not working. Test unit and found bad control board. Ordering new board office to reschedule. ; ordrng 1 W10849846 (Control board)
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Holland, TX 76534
Tyler
Job Details: 06/28/2021
"(Tw) On-site for double wall oven not working properly and showing F1E1 appliance manager error. Entered diagnostics, found F1E1, no other error codes. Replaced oven appliance manager. Reassembled, tested, bake and broil work on both upper and lower ovens. No error codes present. Unit functioning as designed. Call complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Austin, TX 78750
Kevin
Job Details: 06/28/2021
"Arrived on site and inspected freezer and found it is 15?, frost pattern is normal, inspected compressor and found it is hard to the touch but the spotter also does not have a condenser fan. Noise described by customer is refrigerant lines are vibrating next to compressor. Anti-vibration material has melted and fallen off of refrigerant line. Corrected noise but temperature is not off enough to recommend a sealed system repair.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Leander, TX 78641
Justin
Job Details: 06/28/2021
Arrived on site for a washer with the shifter popping out of place. I replaced the shifter per service pointer W11531483. I the individually activated the agitate and spin. Both actuated and ran as designed. I ran a test cycle and found it also running through as designed. No leaks observed at the time of service. Call complete.
We serviced a
HOTPOINT REFRIGERATOR
Model CTX18BACHRWW
Near Georgetown, TX 78628
Tommy
Job Details: 06/28/2021
Arrived onsite for rc no cool and fc top not freezing upon arrival found unit fc top section at 55 degrees rc at 60 degrees removed evap cover and found unit fc evap fan was bound by foam and plastic. Cleared fan and unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDB00
Near Leander, TX 78641
Kayman
Job Details: 06/28/2021
Arrived onsite for refrigerator making grinding noise while opening or closing the RC door. Upon inspection I found the RC door bracket was bent out of shape and crooked causing it to scrape against the hinge. I removed the door and noticed the washer was wearing down. I replaced the washer and corrected the bracket. I also added some hinge grease to ensure a smooth slide. The unit no longer scrapes or grinds against the hinge. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADB3
Near Paige, TX 78659
Matthew
Job Details: 06/28/2021
Arrived onsite for dishwasher not washing correctly. Upon inspection found error codes of wash motor and no heat. Ran test and found wash motor not energizing. Unit will need was motor replaced and potentially the heating element. Need AUTHO.Ordering parts and office to reschedule.; ordrng 1 NEEDAUTHO (NEED AUTHO ) and 1 W10518394 (heater)
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Manor, TX 78653
Scott
Job Details: 06/28/2021
"Arrived on site , replaced door bellow . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Pflugerville, TX 78660
Wesley
Job Details: 06/28/2021
Arrived onsite for some ice build up in fresh food evap. However heater space is clear. Replaced control due to evident irregular defrost cycle time. Advised fridge must be defrosted for 48hrs to reset unit for normal operation.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Manor, TX 78653
Scott
Job Details: 06/28/2021
Arrived on site for no power to range . Found power cord wires burned up at terminal block .will need main harness . Will need new power cord . Call to set return ; ordrng 1 4 prong range cord
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78726
David S
Job Details: 06/28/2021
Arrived on site to install a drain pump. We gained access to the drain pump and replaced it with new. We tested the unit and found it working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78721
Matthew
Job Details: 06/28/2021
Arrived onsite for Unit 3302. Refrigerator leaking. Upon inspection found faulty valve. Replaced valve and tested. Tested ice maker fill and dispenser fill. No leaks present at this time. Job complete
We serviced a
GE REFRIGERATOR
Model GFE29HSDASS
Near Kyle, TX 78640
Jacob
Job Details: 06/28/2021
Arrived onsite for unit not cooling in the refrigerator. Upon the investigation of the unit. Found that the control and the fan needed to be replaced. Replaced parts. Fan turned on. Spoke with SW to help diagnose. No issues at this time. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ7
Near Austin, TX 78754
Scott
Job Details: 06/28/2021
Arrived on site for unit sparking . Found upper rack was in and sparked . Found hook had black marks on it . Replaced ceramic hook from truck stock . Tested unit heating water to whirlpool specs . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Lakeway, TX 78734
Brandon
Job Details: 06/28/2021
"Arrived on site for customer complaint of unit not cooling properly, unit had defrosted and melted all the ice and both sides were warm. When I arrived, all fans were running, freezer temperature was at 4 degrees, refrigerator temperature was at 38 degrees. I removed kick plate and while messing with door wire harness, I noticed the fan was going on and off with door switch taped closed, found wire harness on door was the issue. Ordering door. ; ordrng 1 W11202405 (Freezer door) and 1 Cnote (Auth/office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ02
Near Leander, TX 78641
David S
Job Details: 06/28/2021
Arrived on site for frosting in the freezer section. Upon further inspection we didnt find any frost buildup. We did a temp test and a fan test to find everything operating as it should. We found the unit in adaptive defrost and changed it to basic defrost. We spoke to the customer about how to unit operates. Explained how basic defrost versus adaptive defrost works. Instructed customer to empty ice bin every few days to prevent ice freezing together. Call complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78737
Robert
Job Details: 06/28/2021
Arrived on job for complaints of noise. Ran load with towels customer confirmed the noise. Noise level normal for this wash wiper no errors.
We serviced a
GE DISHWASHER
Model GDF640HSM0SS
Near Spring Branch, TX 78070
Andrew
Job Details: 06/28/2021
"Installed float from previous diagnosis. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Austin, TX 78701
Scott
Job Details: 06/28/2021
"Arrived on site for water leaking into tub . Found one of the valves dripping into tub . Replaced valve . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"