Near Meadowlakes, TX 78654
Cliff
Job Details: 11/24/2020
DISHWASHER GE GDF510PSJ4SS Arrived on site to diagnose a dishwasher that is not draining. Tested unit and found drain plug not removed from garbage disposal at time of installation. Removed drain plug and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78738
Brandon
Job Details: 11/24/2020
DISHWASHER JENN-AIR JDTSS244GP0 "Arrived on site for customer complaint of unit having standing water, replaced pump, unit tested good."
Near Austin, TX 78741
Kevin
Job Details: 11/24/2020
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site and found frame is damaged and wraparound is damaged, took pictures.
Near Harker Heights, TX 76548
Tyler
Job Details: 11/24/2020
DRYER MAYTAG MEDE500VW1 Arrived on site for dryer needing a new previously diagnosed heating element due to the old ones shorting out. After disassembling installing and reassembling the dryer I was able to verify that the new heating element is now turning on and regulating between the desired temps as designed. Call complete
Near Austin, TX 78726
David
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Arrived on site to diagnose sound coming from refrigerator. Customer said it sounded like it was coming from the back, but is not constant. Ran tests and checked condenser fan and evaporator fan both. Ran for extended period of time and could not verify sound. Advised customer to take a video and open freezer and check if noise returns. They said they sometimes leave the doors open a bit longer when being about the kitchen. Found a bit of frost on the FC evap cover from door being open. Sound is likely just ice on fan blades from leaving door open. Advised to get video if sound returns. Call complete."
Near Waco, TX 76705
Jonathan
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Arrived on site for a refrigerator that’s leaking from the filter area. Inspected unit and work area. Removed filter and found water dripping from the filter head. Replaced filter head and tested unit. Unit is now working as designed. Call complete.
Near Moody, TX 76557
Jonathan
Job Details: 11/24/2020
OVEN JENN-AIR JJW8430DDS Arrived on site to remove the control from the unit to be repaired. Inspected unit and work area. Removed control and will ship back to American home shield for repair. Office will need to reschedule customer when part is made available. ; saved tckt
Near Harker Heights, TX 76548
Tyler
Job Details: 11/24/2020
WASHER WHIRLPOOL MVWX655DW0 Arrived on site for a washer needing a previously diagnosed wash plate. After installing needed part I ran a diagnostic test on the low-speed and high-speed agitation to verify that the unit is now functioning as designed. Call complete.
Near Killeen, TX 76542
Tyler
Job Details: 11/24/2020
RANGE WHIRLPOOL WFE525S0HV0 "On site for range I was given an F 61 area code indicating that the oven was getting too hot during heating. Upon arrival I ran a diagnostic check and verify that the air code was still appearing and then ran an ohm test on the oven thermostat sensor and found it was only out at 1.1 ohms but when I checked pins p3-4&p3-5 I found the owner resistant was not between 1000 and 1200 like I needed to be it was actually bouncing between six and 10,000 OHmes indicating that the main control is now starting to go bad. We will need to return with a new main control and oven thermostat in order to make the repair complete office to reschedule once the availability of parts is known; ordrng 1 W11256088 (cntrl-elec)"
Near Belton, TX 76513
Jonathan
Job Details: 11/24/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site for a washer that won’t turn off. Inspected unit and work area. Customer advised the issue is not that the unit won’t turn off but that the unit won’t go past the rent cycle and will continue to rents over and over again. The customer advised they tried to pull up diagnostic error codes and found an overload error code but that when they tried to access it again that it was deleted. Place unit and service diagnostics and found an F2 E1 (UI stuck key) error code. Ran unit through an auto testing unit ran as designed but noticed the washer unlevel and rocking back and forth towards the right front leg. Adjusted right foot. Went through all components and all components passed all tests. Ran unit through high speed manual spin and unit ran as designed. I asked the customer about laundry soap usage and customer advised that they usually use a four or five on their As well as Oxsee clean. Advised that they need to be cutting down their soap usage du
Near Killeen, TX 76542
Al
Job Details: 11/24/2020
MICROWAVE WHIRLPOOL WMH31017HZ4 Arrived to inspect microwave burning smell. Confirmed the complaint and found several burn marks on the control causing the issues. R&R it and unit tested as designed to customers satisfaction.Job completed
Near Georgetown, TX 78633
Jonathan
Job Details: 11/24/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for ice machine making thin ice. Performed diagnostics mode, all thermistor passed in test mode. Found water reservoir not filling enough to pump water over evaporator tray. Ran test mode 3 times to have enough water in reservoir. Ran compressor and condenser fan to inspect frost pattern. Found good pattern. Found failed inlet valve.Removed failed inlet valve and installed new. Performed diagnostics mode and activated note valve. Monitored operation and observed for possible water leaks. All tested good, no water leaks detected."
Near Killeen, TX 76549
Tyler
Job Details: 11/24/2020
WASHER WHIRLPOOL WFW6620HC0 On site for washer that was banging around during spin. Upon arriving I found of the shock absorbers at the bottom it all gone bad and I ended up replacing all four at this point I ran the unit again and found that even though the shaking was not as bad as it was the first time that the unit was still vibrating and bouncing around more than it should upon trailer inspection I found that the rotor and stater motor assembly as well as the inner and outer baskets were not functioning properly. There were signs of leaking within rotor mounted area of tub were rust was forming. Office to reschedule for two men to our call as well as once the parts availability are known; ordrng 1 UNKNOWN (CNOTE NEED AIG APPROVAL +PLUS 2 MAN 2HR WEIGHED CALL) and 1 W11287253 (TUB &DRUM) and 1 W11314361 (rotor) and 1 W11314657 (screw) and 6 W11314661 (screw)s and 1 W11354541 (STATOR )
Near New Braunfels, TX 78132
Robert
Job Details: 11/24/2020
OVEN JENN-AIR JJW2830DP01 Arrived on job for complaints of buttons not working. Replaced console and test. Operation normal.
Near Copperas Cove, TX 76522
Al
Job Details: 11/24/2020
DRYER WHIRLPOOL WED6600VW0 Arrived to inspect dryer screeching noise during cycle. Found the pulley was defective. R&R it and unit now operates as designed to customers satisfaction.Job completed
Near Belton, TX 76513
Tyler
Job Details: 11/24/2020
WASHER MAYTAG MVWC465HW2 Arrived on site for washer not functioning properly. Upon arrival I ran a diagnostics test and found that the unit main control would stop sending power to the motor during high speed agitation tests. During low speed spin the gear case would only spin one direction and wouldnt alternate between directional turns. I attempted to run a factory reset but the control board would prematurely shut down a few seconds after starting. Will need to return with a new gearcase and control. ; ordrng 1 W11249158 (cntrl-elec) and 1 W11454372 (GEAR CASE )
Near Harker Heights, TX 76548
Tyler
Job Details: 11/24/2020
WASHER WHIRLPOOL MVW7232HW0 Arrived on site to install previously diagnosed harness you are a control and main control. After installing the necessary parts I was able to run a diagnostic test and verify that they are no longer any error codes on the unit was operating. Washer now functions as designed call complete.
Near Gatesville, TX 76528
Jonathan
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for a refrigerator that making ice but the ice is melting. Inspected unit and work area. Found ice bin with normal amounts of ice and not clumped. Customer advised that pretty frequently a lot of her ice cubes are clumped together which makes it difficult to dispense ice. Checked all of her gaskets and found all sealing properly. Placed in service diagnostics and found the ice level sensor working properly. When testing the icebox fan, found the fan extremely weak. Replaced icebox fan and tested unit. Unit is now working as designed. Call complete."
Near Temple, TX 76502
Tyler
Job Details: 11/24/2020
REFRIGERATOR MAYTAG MFI2569VEM1 Arrived on site for refrigerator with lights coming on but the rest of the unit will not power up. Upon arrival I tested the power outlet for 120 V and found that it was supplying power to the high-voltage board but the hype voltage border is not supplying power to the compressor front you are panel or any interior hardware except the lights. They replaced the high-voltage bored after getting authorization (per CS) is able to reprogram the new high-voltage board and verify that the compressor both condenser and evaporator fan as well as all of the hardware working as designed inform customer to give unit 24 hours to properly cool. Call complete
Near Austin, TX 78747
Leonardo
Job Details: 11/24/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Spring Branch, TX 78070
Andrew
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDF750SAYM3 "Arrived on site to test unit for not draining. House is vacant. Home had recent inspection and they found dishwasher was not draining. Found unit did not have a high drain loop causing water to back flow from sink to dishwasher. Also found unit was not level causing water to accumulate in front of unit and leak from door. Installed high drain loop and leveled, tested unit, unit works good. No leaks detected. Job complete."
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/24/2020
FREEZER WHIRLPOOL MZD2665HES Arrived on site to test unit for not cooling properly. Customer had unit unplugged for 48 hrs. Did not find any sign of water from frozen or frosted over evap. Compressor amp draw was 1.25amps. Evap motor was operating as designed. Condenser motor was working and receiving proper voltage. Evap developed ideal frost pattern. RC damper was operating as designed. Was not able to find any issues currently. Recommended customer to run unit and if any issues continue to give us a call. Advised customer on loading issues and potential blocking of air flow. No leaks detected. Job complete.
Near Bastrop, TX 78602
Andy
Job Details: 11/24/2020
DRYER WHIRLPOOL MEDB835DW4 Arrived on site for dryer making noise. Tested and inspected unit and found failed rollers and idler bracket. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Georgetown, TX 78633
Kayman
Job Details: 11/24/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived onsite for micro wall oven combo with intermittent touch pad issues. I confirmed the issues and accessed the main control. I replaced he main control and console. I re installed the unit and tested. We were having trouble connecting to WiFi so I gave the customer the whirlpool WiFi connect team’s number. Unit is other wise working as designed at this time. Job complete.
Near Austin, TX 78747
Kevin
Job Details: 11/24/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and replaced user interface diagnosed on previous visit, after replacement oven light is operating properly, job complete"
Near Spring Branch, TX 78070
Andrew
Job Details: 11/24/2020
WASHER GE GFW450SSM1WW Arrived on site to test unit for loud noise when spinning. Found basket had way too much play. Needing to replace rear and front tub and basket. Needing 2hrs and 2 man. Office to reschedule.; ordrng 1 2-MAN and 1 2HRS and 1 WH08X10054 (tub seal) and 1 WH08X23479 (gasket) and 1 WH45X10096 (rear tub asm) and 1 WH45X20907 (front tub) and 1 WH45X23480 (basket asm 5.1 cu ft)
Near New Braunfels, TX 78132
Andrew
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDF780SLYB0 "Arrived on site to test unit for loud door noise. Replaced both left and right door springs, door cables and door rollers. Tested unit, noise is no longer present. No leaks detected. Job complete."
Near Harker Heights, TX 76548
Cliff
Job Details: 11/23/2020
RANGE WHIRLPOOL WFE525S0JS0
Near Austin, TX 78731
Kevin
Job Details: 11/23/2020
OVEN KITCHENAID KODE500ESS04 "Arrived on site and inspected oven and found lower oven heating is due to vent exhaust at the bottom, discussed correct cooling functions with customer and went over expectations. Also discoloration of racks is due to them being left in the oven due to a cleaning cycle and cant be corrected. Oven is operating properly no further repair is needed at this time, job complete."
Near Georgetown, TX 78628
Jonathan
Job Details: 11/23/2020
WASHER WHIRLPOOL WFW9150WW00 "Arrived in n site for washer not starting cycle. Performed diagnostics mode and found error F8–E1, water failure. Ran automatic test cycled found unit powered off when drum goes to reversing movement. Measured motor resistance at 6 ohms, with range. Called Whirlpool tech support and spoke T.J and tested MCU and found failed motor control. He stated possible issue with pressure switch to.
Near Lampasas, TX 76550
Al
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to inspect kitchenaid 5 door refrigerator leaking. Inspected and found the drain tube was frozen over. Used my steamer to fix the issues. Tighten the door handles for customer.Job completed
Near Kempner, TX 76539
Al
Job Details: 11/23/2020
OVEN WHIRLPOOL MER6772BAS
Near Leander, TX 78641
Wesley
Job Details: 11/23/2020
DISHWASHER KITCHENAID KUDE60FXWH4 Arrived onsite and found faulty control. Unit is now operating as designed. All checks good.
Near Driftwood, TX 78619
Brandon
Job Details: 11/23/2020
REFRIGERATOR AMANA AQF1613TEW03 "Arrived on site for customer complaint of loud noise, found failed fan motor which caused fan blade to break. I replaced fan motor, customer said he will replace the blade. New motor tested good.
Near Buda, TX 78610
Leonardo
Job Details: 11/23/2020
OVEN WHIRLPOOL WFE320M0JW0 Arrived on site to test unit for control board not responding.
Near Harker Heights, TX 76548
Cliff
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL ED5JHEXTQ00 Arrived on site to diagnose a refrigerator that is making noise. Tested all parts and components and found no failures at time of service. Advised homeowner on findings. No leaks were found at time of service.
Near Austin, TX 78705
Jacob
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Arrived onsite for unit not making much ice at a time. Looked at ice maker bucket. Customer said it made ice but it was less than half a full bucket within a weeks time. Asked customer about the filter because water was coming out normal. Said she purchased filter from Amazon. Let her know to purchase straight from whirlpool. Customer will buy one from whirlpool. No leaks at this time. Job complete
Near Austin, TX 78721
Jacob
Job Details: 11/23/2020
RANGE WHIRLPOOL WFG775H0HZ0 "Arrived onsite to replace parts ordered by previous tech. Replaced parts. Did not seem to fix the issue. Called Techline. Suggested to file down the channel on the burner head going to the igniter to help the gas get to the igniter better, also order a new oraface to be replaced Got sr#7729340423. Ordered part. Office to reschedule. ; ordrng 1 W10473934 (holder-orf)"
Near Georgetown, TX 78633
Jonathan
Job Details: 11/23/2020
WASHER KENMORE 110.168825 "Arrived on site to install previous diagnosed part. Removed failed inlet valve and installed new. Inspected water connection and tested operation. All tested good, no water leaks detected."
Near Leander, TX 78641
Paul
Job Details: 11/23/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for a range with the warmer drawer not closing correctly. I found the door closing easily but the drawer face was crooked in comparison to the oven door. I found where the range had been dropped on the LF corner bending the chassis and causing the drawer to be higher on the left side.
Near Austin, TX 78735
Kevin
Job Details: 11/23/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site and inspected dryer and found control panel connection to control board is loose, after resetting connection found one leg of power is missing, took pictures. Customer will need an electrician to correct the incoming power before dryer will operate, job complete"
Near Pflugerville, TX 78660
Matthew
Job Details: 11/23/2020
RANGE WHIRLPOOL WFC150M0JB0 "Arrived onsite for range not working. Upon arrival arrival unit had no power. Breaker was off. Flipped breaker and Tested unit, found inadequate incoming power. L1 was receiving 19vac and L2 121vac. Notified customer that would need to call an electrician. Left unit unplugged for safety. Job complete."
Near Dale, TX 78616
Leonardo
Job Details: 11/23/2020
RANGE WHIRLPOOL WFE505W0JZ0
Near Austin, TX 78737
Luis
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for cooling complaint. Per customer ice build up on back cover and fresh food and freezer stopped cooling. Ran diagnostics thermistors passed,ran defrost cycle passed diagnosed unit not running through a self defrost cycle ordering controls and defrost thermistor ; ordrng 1 EVAPTHERMISTOR and 1 W11196400 (CONTROL) and 1 W11214887 (UI )"
Near Austin, TX 78746
Leonardo
Job Details: 11/23/2020
MICROWAVE KITCHENAID KCMS2055SSS1 Arrived on site to replace switch and mag and cap. Opened unit and found wires had been cut and put together with wire nuts also found switch connectors way to big not making contact correctly also found switch holder broken. Will need new harness and switch holder ; ordrng 1 W10170370 (HARNESS ) and 1 WP8185271 (LATCH DOOR )
Near New Braunfels, TX 78130
Noah D
Job Details: 11/23/2020
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site to inspect oven for not staying on during high heat, upon inspection found the oven badly installed limiting airflow, Techline instructed customer to cover food and change console, replaced console and found part is defective. Office to reschedule; ordrng 1 W11107237 (CONSOLE )"
Near Kempner, TX 76539
Al
Job Details: 11/23/2020
DRYER MAYTAG MEDB835DW4 "Arrived to inspect dryer not starting and discovered the console is defective. SR ordered the needed parts for return service call. Office to reschedule the next appointment. Needs more work; O-emld tckt , states that autho needed"
Near Georgetown, TX 78633
James
Job Details: 11/23/2020
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and tested operation. Found transformer making a loud humming sound and unit not heating. Inspected high voltage system and found failed magnetron. Unit will need magnetron and capacitor to repair. Job complete
Near Pflugerville, TX 78660
David S
Job Details: 11/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not heating. I inspected the unit and work area. I found fault code F7e1 no heat. I ran the unit through diagnostics and found it not heating. I found no voltage to the element. I replaced the control and retested the unit I found good voltage coming from the control but the element still not heating. I found no continuity through the heating element I am ordering the element to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W10518394 (HEATING ELEMENT )
Near Round Rock, TX 78681
David S
Job Details: 11/23/2020
DISHWASHER MAYTAG MDB8969SDE0 Arrived on site for dishwasher rinse air leaking. I inspected the unit and work area. I found the dispenser leaking from th rinse aid cap. I inspected the cap and found the o ring gasket damaged. I replaced the gasket with one I had on hand. The dispenser is no longer leaking. I ran the unit through diagnostics and found it working as designed. Job complete.
Near Georgetown, TX 78633
James
Job Details: 11/23/2020
REFRIGERATOR FRIGIDAIRE FRS26LF7DS7 Arrived on site and tested operation. Found evaporator fan not running causing poor cooling. Also found drain frozen over and ice has built up in freezer.Removed all ice build up and cleared drain. Installed new evaporator fan motor and tested operation. Unit tests good. Job complete
Near Austin, TX 78734
Leonardo
Job Details: 11/23/2020
COOKTOP JENN-AIR JGD8130ADB Arrived on site to test unit for from burner shooting flames to the side of burner. Found all burner heads rusted allowing gas to come to the side making the flame come out the side.
Near San Marcos, TX 78666
Andrew
Job Details: 11/23/2020
OVEN KITCHENAID KMBP100ESS03 "Arrived on site to test unit for missing trim piece. Installed trim piece, tested unit, unit works good. Job complete."
Near Georgetown, TX 78633
Cliff
Job Details: 11/23/2020
DISHWASHER MAYTAG MDB7760AWS1
Near Leander, TX 78641
Wesley
Job Details: 11/23/2020
DISHWASHER KITCHENAID KDTM354EBS Arrived onsite and found wiring dislodged from the control. Secured and restored function. Unit is now operating as designed. Advised customer on repair.
Near McGregor, TX 76657
Jonathan
Job Details: 11/23/2020
OVEN FRIGIDAIRE FPET3085PFC Arrived on site for an oven that is not keeping proper temperature. Inspected unit and work area. Tested unit and a normal bike cycle at 400°F. Found the temperature ranges were bouncing 30° below the set temperature. Recalibrated the unit and tested unit again. Found temperatures at 400° bake bouncing between 423°F and 378°F. Unit is now working as designed. Call complete.
Near Georgetown, TX 78626
David S
Job Details: 11/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not releasing detergent. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I put the unit through a diagnostics cycle, I found the dispenser not opening. I replaced the dispenser and retested the unit and found it operating as designed. I spoke to the customer about how the unit operates and the best practices for this unit. Job complete. No water leaks detected."
Near Salado, TX 76571
Cliff
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KSSS36MHX00 "Arrived on site to diagnose a refrigerator that is not running properly. Tested unit and found sealed system is leaking refrigerant and compressor failing. Compressor, evaporator, heat exchanger, and drain pan refrigerant lines need to be replaced.
Near Austin, TX 78754
Luis
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for defective fan. Replaced fan assembly,ran diagnostics fan powered on,reassembled unit,checked air flow to fresh food section good.
Near Leander, TX 78641
Lou
Job Details: 11/23/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven not working. Upon further inspection, I tested the unit on bake at 350 degrees and I heard the control relay click, but the ignitor never began to glow. Tested the broil function and got the same results. I inspected the ignitor and found it burnt. I am ordering the ignitor and the main control just in case. Office to schedule return service due to parts being OOS.; ordrng 1 W11126814 (cntrl-elec) and 1 W11176454 (igntr-oven)"
Near Georgetown, TX 78633
James
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site and disassembled freezer. Found new rails bent and damaged. Rails will need to be reordered to repair. Did not install gasket to prevent moisture build up in new gasket. Office to schedule return services ; ordrng 1 W11129400 (bracket) and 1 W11129907 (bracket)
Near Nolanville, TX 76559
Tyler
Job Details: 11/23/2020
DISHWASHER FRIGIDAIRE FGBD2431KF1 Arrived on site for dishwasher that was not cleaning properly and had a spray on that was missing. Upon arrival I ran a diagnostic test on the unit and found that the unit had a lot of hard water sediment buildup in the home water lines. There was no signs of food or other debris clogging the dishwasher but the hard water was starting to build up some I had informed the customer of the best methods and flushing out the hard water and getting it to allow water flow to circulate throughout the unit properly. I also was able to replace the upper small spray arm in the unit that had broken off its mount and was able to retest the unit and verified that the unit is now functioning as designed. . Call complete
Near Austin, TX 78744
Leonardo
Job Details: 11/23/2020
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site to test unit for gas smell when using the oven. Test unit and found smell normal when oven in use when is trying to ignite. Test all connections no gas leak job complete.
Near Harker Heights, TX 76548
Al
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived to a defrosted unit. Removed and replaced previously ordered parts. Reassembled and advised customers to wait approximately 24 hours for unit to reach optimal temperatures. Job complete.Customer satisfied
Near Austin, TX 78703
Jacob
Job Details: 11/23/2020
MICROWAVE UNKNOWN KEMS378BBL3 Arrived onsite for unit not powering on. Looked at unit. Found that fuse is good. Possibly the transformer or the control board had gone out. Let customer know. No issues at this time. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 11/23/2020
MICROWAVE WHIRLPOOL WMH73521CS6 "Arrived on site to inspect microwave for not turning, upon inspection found the turntable with correct resistance, harness plug was getting voltage, but harness was impeding voltage. Ordering harness. Office to reschedule ; ordrng 1 W10834334 (HARNESS)"
Near China Spring, TX 76633
Jonathan
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for refrigerator that still having intermittent power failure issues. Inspected unit and work area. Customer showed me a video of what the unit does when it powers off and won’t turn back on. Unit sounds like there s a heartbeat coming from within the unit. Tested unit and found evaporator fans working properly and removed back cover for the compressor. Found the condenser fan running properly. Tested electrical receptacle behind the refrigerator and found proper polarization at the plug. When I plug the unit back in the unit was making a clicking sound coming from the three-way valve. Customer advised that that was the sound that they were hearing. Found deli drawer UI was working properly and is able to make selections. Unit is sitting at 39°F in the refrigerator section and 8°F in the freezer section but the complete refrigerator and freezer is empty. Customer advised that due to issues with the unit powering off once a week, th
Near Austin, TX 78717
Scott
Job Details: 11/23/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site ,replaced UI console . Unit stil not heating . Replaced main control. Oven not heating . Found unit dropping one leg of power . Adviced customer to get electrician to look at outlet . Job complete ."
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/23/2020
DISHWASHER KITCHENAID KUDE70FXPA5 "Arrived on site to replace vent, after replacing, I ran diagnostic test cycle, unit tested good.
Near Austin, TX 78747
Luis
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV03 Arrived on site for no ice and water leaking. Diagnosed frozen fill tube that caused fill tube to split open and leak water during fill. Installed a new fill tube assembly ; used 1 W11415785 (TUBE WATER ) from stock
Near New Braunfels, TX 78132
Noah D
Job Details: 11/23/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for not draining, upon inspection found the disposal cap was still on, knocked out cap and tested. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 11/23/2020
WASHER MAYTAG MHW6630HC0 "Arrived on site to inspect washer for leaking, upon inspection found the dispenser leaking during washing, replaced dispenser per service pointer sent out by whirlpool in august. I had replaced the previous one before the update. Replaced and tested with no issues. Complete"
Near Austin, TX 78717
David
Job Details: 11/23/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site to install new thermostat to resolve improper cycle times for heating cycles in dryer. Replaced thermostat and retested. Unit is now working as designed. Call complete.
Near Pflugerville, TX 78660
David S
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for fridge not cooling. I inspected the unit and work area. I found the fridge in working order. I tested the fans, damper, and defrost. All are working as designed. I changed the unit from adaptive defrost to a basic defrost and spoke to the customer about the difference. Job complete. No water leaks detected."
Near Leander, TX 78641
Wesley
Job Details: 11/23/2020
WASHER WHIRLPOOL MVWX655DW2 Arrived onsite and reset unit. Discovered off balance issue while unit was washing towels. All checks good. Unit is now operating as designed.
Near New Braunfels, TX 78132
Noah D
Job Details: 11/23/2020
RANGE WHIRLPOOL KDRS483VSS04 "Arrived on site to inspect range for not holding correct temps. Upon inspection and testing found all functions worked correctly, bake and broil on both sides worked. Customer was concerned with conversion to propane, I confirmed at all orifices that it was converted. All conversions are correct. Customer would like a copy of notes. Complete"
Near Austin, TX 78738
Luis
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for no cool. Pierced low side pressure reading -20,replaced evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Checked both compartments no traces of dye."
Near Buda, TX 78610
Robert
Job Details: 11/23/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on job for complaints of light not working. Found the housing damaged and replaced. Customer will replace with new bulb.
Near New Braunfels, TX 78132
Noah D
Job Details: 11/23/2020
MICROWAVE WHIRLPOOL WMH31017HS "Arrived on site to inspect microwave for shorting breaker, upon inspection found the mounting plate had shorted a wire, ordering new mounting plate. Office to reschedule ; ordrng 1 W11025649 (PLATE) and 1 W11122643 (NUT)"
Near Cedar Park, TX 78613
David
Job Details: 11/23/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to install parts to resolve motor not running. Installed new sump and motor assembly and retested. Ran through diagnostic cycle and verified heater is on and running. No water leaks found. All is working as designed. Call complete.
Near Austin, TX 78702
Leonardo
Job Details: 11/23/2020
DISHWASHER WHIRLPOOL KDTE254ESS2 Arrived on site to replace sump and motor. Replaced motor test unit no leaks present kitchen aid covering part
Near Georgetown, TX 78626
David S
Job Details: 11/23/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for stove top not igniting. I inspected the unit and work area. I found good voltage at the outlet. I found good voltage to the spark module. I replaced the spark module. I powered the unit back on and tested the burners. All of the burners are now working as designed. Job complete.
Near Round Rock, TX 78665
David S
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for fridge making a buzzing noise, and the ice bin being broken. I inspected the unit and work area. I found the ice bin broken through. And the ice maker leaking. Water is leaking from th ice maker into the bin causing damage to th bin as it freezes. I am ordering the ice bin to complete the repair. I inspected the compressor for the buzzing noise. I found the compressor and lines rattling against cardboard backing. I tightened the compressor mount and shifted the compressor lines. The unit is no longer buzzing. The office will reschedule when we have an eta on the ice bin.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 WPW10670845 (ICE BIN)"
Near Georgetown, TX 78633
Jonathan
Job Details: 11/23/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site for cooktop rear left burner not igniting. Inspected unit and work area, found front right cap not setting on burner correct. Corrected burner cap. Tested all burners and found igniting. Spoke with customer on user care guide and possible causes for burner to not ignite. All tested good."
Near Leander, TX 78641
Wesley
Job Details: 11/23/2020
OVEN WHIRLPOOL WOD51EC0HS00 Arrived onsite and found unit upper oven broil element burnt through. Replaced and tested. All checks good.
Near Fort Hood, TX 76544
Tyler
Job Details: 11/23/2020
DRYER WHIRLPOOL RED4516FW0 Arrived on site for dryer making a loud noise and tumbling. Upon arrival and after disassembling and testing the unit in various ways I was able to narrow down that the back rear bulkhead is warped and causing the drum not to stay balanced on its rollers or mounting area on the bulkhead which is leading to the drum and bulkhead vibrating extremely loud. I was able to test the motor as well as the exhaust fan I know they’re working perfectly fine the rollers them selves are also in great condition and all the glides and felt lighting belts are all intact. We will need to reschedule return with a new drum as well As a rear bulkhead to complete the repair office to reschedule once availability of parts is known; ordrng 1 UNKNOWN (DAMPENING PADS) and 1 W10899578 (drum) and 1 W11178667 (bulkhead)
Near Georgetown, TX 78633
James
Job Details: 11/23/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site and tested operation. Found console locked. Unlocked console and ran diagnostics. Found door lock error. Tested door lock and found to be good. Found console will turn itself off as soon as you power it on and takes several attempts to get unit to stay on for cycle selection. Unit has failed control and console. Office to schedule return services due to part availability ; ordrng 1 W11319991 (CONSOLE) and 1 W11322903 (cntrl-elec)
Near Liberty Hill, TX 78642
Lou
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker fill tube heater failure and ice maker showing error code E5, I removed and replaced the fill tube heater assembly and hv control and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 11/23/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit drain pump shorting out and shorting the control, I removed and replaced the drain pump and main control and the water inside the unit. Drained the remaining water from the unit and calibrated. Tested unit in diagnostics and the unit operated as designed. Recommended that the customer run a cycle with bleach to clean the unit since the water was inside the unit for so long without draining. Started a normal cycle and the unit began to operate as designed. No water leaks observed during service, job completed."
Near Temple, TX 76502
Jonathan
Job Details: 11/23/2020
DRYER MAYTAG MED6230HW1 Arrived on site for a control panel that was broken. Inspected unit and work area. Confirmed customer complaint and replaced control facia. Tested unit and unit is working as designed. Call complete.
Near Red Rock, TX 78662
Robert
Job Details: 11/23/2020
OVEN WHIRLPOOL RBD306PDQ8 Arrived on job for complaints of oven shutting off during cooking. Found the control will need to be changed and panel.
Near Leander, TX 78641
Wesley
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL KRFC704FBS01 #7729335068 spoke with tech line and tested all issues but verified that unit fill tube heater is out of range and tube is frozen. Customer has intermittent production issues since last door replacement. Ordering door to repair. Office to reschedule. ; ordrng 1 W11254958 (DOOR)
Near Austin, TX 78717
David
Job Details: 11/23/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to follow up and install parts to resolve issues with light and fan coming on when light was pushed. Replaced burned out bulb and cavity thermistor, also replaced cook tray. Retested unit and could not duplicate any more failures. All is working as designed. Call complete."
Near Georgetown, TX 78628
Jonathan
Job Details: 11/23/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site dishwasher making intermittent noises. Performed diagnostics mode and monitored test cycle. Found drain pump at fault. Found all other operations working as designed. Office to schedule appointment when ETA is available on part. ; ordrng 1 SEENOTE (OFFICE TO SCH) and 1 W11412291 (DRAIN PAUMP)
Near Austin, TX 78728
David
Job Details: 11/23/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to install diagnosed parts to resolve peeling trim on door. Installed new door skin and retested. Unit is now working as designed. Call complete.
Near Austin, TX 78759
Matthew
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM07 "Arrived onsite for freezer not going into a defrost cycle and accumulated ice. Upon inspection found unit is correctly going through cooling and defrost cycles, no ice blocks. What was noticeable was the upper part of the freezer seal was sagging and allowing warm air to enter the unit causing frost to build near the door. Repositioned the seal correctly so that warm air could not enter."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/23/2020
WASHER WHIRLPOOL WTW6120HW0 Arrived on site to replace previously diagnosed parts. Removed original belt and installed new belt. Placed in diagnostics and performed a high spin then a fast agitation. Squealing and screeching noise is gone. Job completed.
Near Leander, TX 78641
Lou
Job Details: 11/23/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site to inspect washer not draining. Upon further inspection, customer advised that the unit is putting too much water in the tub and won’t drain. I placed the unit in diagnostics showing error code F8E3-overflow/flood condition. Cleared the code and continued with testing. Unit operated as designed. I tested the unit in a small wash cycle and found the valve would not shut off and the unit began by draining then agitating. Once I paused the unit and canceled the cycle, the drain pump came on and failed to drain all of the water. I drained the remaining water and removed the sensor tube from the control and blew through it and it is clear. I removed and replaced the main control and calibrated the unit. Retested in diagnostics and the unit operated as designed. Started another small cycle and it operated as designed. Advised my customer of my findings and repairs. No water leaks observed during service, job completed."
Near Austin, TX 78750
Scott
Job Details: 11/23/2020
RANGE KITCHENAID KSIB900ESS0 Arrived on site for unit beeping randomly . Ran diagnostics and got stuck key pad . Ordering console and control . Call to set return . ; ordrng 1 W10547093 (CONSOLE ) and 1 W11100622 (MAIN CONTROL)
Near Manor, TX 78653
Matthew
Job Details: 11/23/2020
FREEZER GE DSE25JSHECSS "Arrived onsite for not freezing in FC and not making ice. Upon inspection found evaporator with irregular frost pattern. No frost was present on the upper portion of the evaporator coils. Unit has a Sealed system issue. Will need to order and replace compressor, evaporator, overload, dryer and access valve. Also ordering lokring tool and lokrings. Also prep kit and heat shield. Will need sealed system technician scheduled for 2 hours. Need AUTHO. Office to reschedule. ; ordrng 1 NEEDAUTO (NEED AUTO ) and 1 TJ90SF8404 (VALVE ) and 1 WR08X21100 (refrigerator overloa) and 1 WR49X10027 (sxs heatshie) and 1 WR86X25269 (DRYER ) and 1 WR87X10224 (compressor kit egys6) and 1 WR87X29147 (ref evaporator) and 1 WR88X16 (lokprep 65 g) and 2 WR97X10021 (refer 5/16x5/16 strg)s and 1 WX5X1 (lokring tool)"