We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW01
Near Round Rock, TX 78681
Kimo
Job Details: 04/10/2023
Arrived onsite for a free standing freezer that is having some cooling issues. Upon inspection I found the evaporator clogged with ice and the thermistor corroded. I installed the new one and removed the Ive form the evaporator and double check drain tube was not clogged. It was not. job complete
We serviced a
WHIRLPOOL COOKTOP
Model KCGS950ESS05
Near Leander, TX 78641
Maurice R
Job Details: 04/10/2023
Arrived onsite for previously diagnosed parts. Installed the wire harness and the switch harness and it made no difference. The unit would not stop sparking. I then switched out the spark module and still no difference. I took my extension cord and plugged the unit into a different outlet and the center burner was working correctly but the other burners were still sparking. Called WP tech line we found that the unit was missed wired from the factory wrong. I reassembled the unit in while it was plugged into my extension cord it was working correctly. I unplugged the unit and plugged into the outlet under the cooktop and it started to do the same thing again. I showed the customer that it woks while connected to my extension cord but not to the outlet under the cabinet. Customer is going to get the outlet looked at.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78731
Wesley
Job Details: 04/10/2023
Arrived onsite and found lighting issue. Resolved with special lighting service pointer provision. Replaced all modules together. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Belton, TX 76513
David Z
Job Details: 04/10/2023
"Arrived on site to diagnose dishwasher that was grinding when in use. Customer said they had heard it a couple times, and unit is new. I tested drain fill and cycle functions and found all operating smoothly. Water likely wasn't entering the unit at the time, so wash motor was running with no water. Water supply is good at this time and there are no further issues. Unit working as designed. I recommended customer grab a video if the issue happens again. Repair completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Lakeway, TX 78734
Luis
Job Details: 04/10/2023
"Arrived on site. Replaced fresh food fan harness and drain pan,per service pointer secured thermistor to correct location on evaporator,secured evaporator to liner wall using clamps and zip ties,secured cover with 4 screws.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Bruceville-Eddy, TX 76630
Tyler
Job Details: 04/10/2023
Arrived on site for refrigerator with broken front lvl feet/wheel. Upon arrival I confirmed issue and found foot bent/damaged. Replaced right side roller asm and releveled unit. Found unit opening and shutting doors as designed. Call complete 254-541-2775 Danny
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Lakeway, TX 78734
Luis
Job Details: 04/10/2023
"Arrived on site for no,cool in fresh food. Removed evaporator cover fans and compressor running no frost forming on evaporator diagnosed unit will need a new compressor and evaporator. Entitlement shows out of warranty
We serviced a
KITCHENAID DISHWASHER
Model KUDP02FRSS1
Near Austin, TX 78731
Wesley
Job Details: 04/10/2023
Arrived onsite and found unit with f7-e7 error code and complaint of intermittently not completing the cycle and throwing an f7 error. Tested in diagnostics and all basic functions operating as designed filling washing draining and heating. Advised customer on findings and advised that the intermittent failure was seeming like possible electronics failure possible degrading connections. Unit is 18yrs old. Customer not interested in further repair options.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Canyon Lake, TX 78130
Andrew
Job Details: 04/10/2023
Arrived on site and replaced previously diagnosed control and pressure hose. When replacing pressure hose found a notch and pin hole underneath factory tape. Calibrated control and verified now advancing through cycles as designed in quick wash. No leaks detected. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Round Mountain, TX 78663
Gerry C
Job Details: 04/10/2023
"MVW7232HW0 Arrived to inspect noise. I entered service test mode and found F0E3 stored. The units installation allowed for an excessive amount of FR to LR movement and was corrected via leveling leg adjustment. I inspected the unit and found no signs of oil loss and there was a slight amount of flashing on the rotor teeth and was able to clean them up. I removed and replaced the slider and re-calibrated the unit. Automatic and manual testing showed the unit operating as designed. No,rakes observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78717
Kimo
Job Details: 04/10/2023
Arrived onsite for a refrigerator that is making a vibrating noise hen the compressor kicks on. Upon inspection I heard this noise and found that it was coming from the condenser vibrating against the chassis I tightened up the bolts holding the condenser to the chassis and then adjusted and leveled the chassis and found the the noise went away. Unit is cooling just fine Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Round Rock, TX 78681
Kimo
Job Details: 04/10/2023
Arrived on site of a refrigerator that is not making ice. Upon arrival I reset the ice maker and found that it did cycled with no issues. I the advised the customer that the unit should begin making ice agin soon. Unit operating as designed job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Austin, TX 78754
Matthew
Job Details: 04/10/2023
Arrived onsite for washer not draining. Upon arrival inspected unit. Found error code for long drain. Found standing water in tub. Inspected underneath unit and found Drain pump connector not secured. Secured connector and tested. Unit is now functioning properly. Notified customer not to overload unit. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78753
Matthew
Job Details: 04/10/2023
"Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Confirmed inefficient compressor. Replaced compressor , access valve and dryer. Pulled vacuum and held. Charged per spec 4.27g and powered unit . Unit is cooling. Customer will monitor minimum 24 hrs. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Austin, TX 78752
Matthew
Job Details: 04/10/2023
"Arrived onsite for washer out of balance and lid locked. Upon arrival inspected unit. Found lid had unlocked. Washer in garage area. Unit was un leveled. Customer stated only has trouble in towels cycle. Ran diagnostics one had long fill code. Checked supply and was good, however unit is having external draining issues. Leveled unit and instructed customer on detergent use and recommended bulky cycle. Customer will have plumbing checked to insure a good drain cycle. Job complete"
We serviced a
JENN-AIR MICROWAVE
Model JMC2427IL03
Near Austin, TX 78705
Scott
Job Details: 04/10/2023
"Arrived on site ,replaced UI. Ran set up and unit is heating per WP specs. Job complete"
We serviced a
AMANA MICROWAVE
Model AMV2307PFB07
Near San Marcos, TX 78666
Kevin
Job Details: 04/10/2023
"Arrived on site and found microwave is not heating, while uninstalling found bracket is not attached to anything on the right hand side and its just screwed into drywall. Drywall is already breaking and bracket is loose Explained to customer that this Is incorrect and not safe. Disassembled microwave and found Magnetron has failed. Replaced Magnetron, capacitor, and diode and microwave is now heating properly again. Customer will need to contact builder and have them re-install microwave properly. Job complete"
We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near San Marcos, TX 78666
Kevin
Job Details: 04/10/2023
"Arrived on site and inspected washer and found separator in detergent drawer is in place And customer is using powder. Showed customer how separator is supposed to be removed when using powder detergent. Also ran test 12 to confirm all operations are working properly, job complete"
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Blanco, TX 78606
Andrey
Job Details: 04/10/2023
"Arrived on site to test unit for ice production not shutting off when bin is full, tested unit found when in harvest mode the feeler arm is not recognizing ice level, replaced ice maker and tested, it is now functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Wimberley, TX 78676
Andrey
Job Details: 04/10/2023
"Arrived on site to test unit for frost buildup in freezer, tested unit found FC RC gaskets has multiple gaps allowing excessive amount of hot air penetration, added perma gum in effected area to push gaskets closer to frame so the magnets can pull it in, sealed RC And FC gaps between liner and frame of unit, advised customer to monitor and if this will not work, we will need to return with RC and FC gasket, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near New Braunfels, TX 78130
Andrey
Job Details: 04/10/2023
"Arrived onsite to test unit for no drain, tested unit found unit is draining but wash motor is not engaging, replaced sump and motor assembly, tested unit, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB750WQ1
Near Austin, TX 78759
Wesley
Job Details: 04/10/2023
Arrived onsite for no water function and exposed valve and found water damage to the valve harness and control. Indicating a small leak that corroded the pins in the connections. ordrng 1 W10812421 (Control) and 1 W11220230 (47.68)
We serviced a
LG RANGE
Model LTG4715
Near San Marcos, TX 78666
Kevin
Job Details: 04/10/2023
"Arrived on site and sound oven lights are constantly on. Control panel beeps when oven light button is pressed but nothing changes. Inspected control board and did not see any obvious failures on it.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502EPA02
Near Johnson City, TX 78636
Andrey
Job Details: 04/10/2023
"Arrived on site to test unit for not cooling in RC; ordrng 1 W10667607 (RC thermistor) and 2 W10683015 (Evaporator fans)s and 1 WPW10739408 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM0
Near Austin, TX 78758
Scott
Job Details: 04/10/2023
Arrived on site for dishwasher not draining . Found e4 error code . Found drain pump ohm out of range . Ordering drain motor . Call to set return . ; ordrng 1 W11611440 (Drain pump) and 1 W11524805 (Control) and 1 W11226294 (Door switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Austin, TX 78745
Scott
Job Details: 04/10/2023
"Apt 142Arrived on site for no cool fridge . Found both sections room temp. Compressor buzzing loudly and cutting off . Ordering compressor,evap, r600 kit ,nitrogen , service port, uv drier , weigh 3 hrs . Call to set return ; ordrng 1 Weigh3hrs and 1 Serviceport and 1 Uvdrier and 1 R600kit and 1 Nitrogen and 1 W11358352 (Compressor) and 1 W11282685 (Evap)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near New Braunfels, TX 78130
Andrew
Job Details: 04/10/2023
"Arrived on site to test unit for not starting. Verified unit receiving proper voltage but not starting. Found bad thermal fuse. Used dummy thermal fuse, fuse was damaged in packaging. Found unit working as designed and ventilating properly. Element cycling as designed. Recommend replacing cutoff with high limit thermostat, thermistor and thermal fuse per Techline. Office to reschedule. SR#7736148821; ordrng 1 WP8577274 (Thermistor) and 1 W10909685 (Thermal fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near San Marcos, TX 78666
Andrew
Job Details: 04/10/2023
Arrived on site and replaced previously diagnosed compressor. Installed UV drier and access port. Vacuumed system and unable to complete call due to faulty charging scale. Office to reschedule. Needing r600a. ; O-emld tckt
We serviced a
GE REFRIGERATOR
Model GFE28GMKDES
Near Leander, TX 78641
Lou
Job Details: 04/10/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the defrost element and defrost bimetal failures, I was remove and receive both parts. However, while replacing the element, the new part broke (glass). I advised the customer of the issue and notified the office to reschedule as soon as possible due to the customer having only one refrigerator. I am ordering the defrost element and will replace it and the bimetal upon return service. No water leaks observed during service, office to schedule return service.; ordrng 2 WR51X10132 (Element)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Georgetown, TX 78626
Lou
Job Details: 04/10/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap thermistor being bad and RC section not going into to defrost mode, I removed and replaced the RC evap cover with thermistor and hv control. When I went to replace the right RC door gasket, I found the gasket to be wrongly packaged as I got the FC door gasket. The packaging had the correct part number. Tested the unit and it is operating as designed. Notified the office of the issue and ordered the right RC door gasket and CNOTE-RETURNING TECH TO INSPECT. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10917313 (Right RC door gasket) and 1 CNOTE (TECH TO INSPECT DOOR GASLET BEFORE RETURNING)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Cedar Park, TX 78613
Paul
Job Details: 04/10/2023
"Arrived onsite for a refrigerator that the left side deli drawer will not close fully and stay gapped open about a 1/4 inch sometimes and the dispenser button will stick and the customer has to pull the pad out by hand then the dispenser stops. I could not duplicate either problem at this time and I tried the drawer and the dispenser multiple times. I could feel a rough spot in the dispenser paddle when depressing and releasing it. Need to replace the pad, spring and shield for the dispenser issue and explained to the customer that all we can do it replace the left and right side closure for the left deli drawer. The parts breakdown wasnt clear for the right closure for the left drawer so Im ordering both closures for the center divider. Ordering W11109510 pad, W11109505 spring, W11109614 shield, W11397195 deli drawer left closure, W11242545 left hand center divider closure, W11242573 right hand center divider closure, 2EA W10737605 Screw, & 2EA W10737730 Rivet Nut. Office to RS.; ordrng 1 W11109510 (Pad) and 1 W11109505 (Spring) and 1 W11397195 (Adapter) and 1 W11109614 (Shield) and 1 W11242545 (Left hand center divider closure) and 1 W11242573 (Right hand center divider closure) and 2 W10737605 (Screw)s and 2 W10737730 (Rivet nut)s"
We serviced a
GE MICROWAVE
Model PEB7226SF2SS
Near Austin, TX 78732
Paul
Job Details: 04/10/2023
Arrived onsite for a microwave thats arcing in the cabinet. I found the wave guide cover causing the issue. The mag antenna is in good shape at this time. Ordering WB34X21271 MICROWAVE WAVE GUIDE COVER. ordrng 1 WB34X21271 (MICROWAVE WAVE GUIDE COVER)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Cedar Park, TX 78613
Kimo
Job Details: 04/10/2023
"Arrived onsite for a microwave that is not operating properly. Upon inspection I found that there was some damage to the raper of the unit, upon further inspection I found that the transformer was shorted out. I am ordering the transformer, mag, cap and diode. And also the raper. Office to reschedule. ; ordrng 1 W11256462 (DIODE) and 1 WPW10574736 (CAPACTR-MG) and 1 W11545871 (TRANSFORMR) and 1 W11391712 (MAGNETRON) and 1 W11446916 (WRAPER-CAB)"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Austin, TX 78732
Paul
Job Details: 04/10/2023
Arrived onsite for a wall oven with the fan running continuously. I found an F3E1 stored error code. I found the lower oven temperature sensor showing open from the main control. I pulled the oven and tested at the sensor and found it open. Ordering W11598120 sensor. ordrng 1 W11598120 (Sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Leander, TX 78641
Maurice R
Job Details: 04/10/2023
Arrived onsite for rc not cooling. On inspection found a block of ice on the fc evap. Was going to order thermistor but it is not field service able. Tech support Said that we need to get a reading of the thermistor and if it is out of range have to call Tech support. Informed customer that the system needed to be defrosted when we come back.; ordrng 1 W11624942 (Wire harness) and 1 W11262026 (Damper)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cedar Creek, TX 78612
Joe Z
Job Details: 04/10/2023
Arrived on site for SAFETY burning smell. Upon arrival customer states that the issue she is having is that unit no longer spins. Unit is unplugged. Restored power to unit and ran diagnostics. There are no saved error codes. Ran automatic test cycle and unit passed test including spin test. Ran a drain and spin test and unit spins correctly. Noticed the control acting weird during certain instances. Need to replace control. Contacted SAFTEY Team. Notes were documented for the not able to duplicate the burning issue. Office to reschedule ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KURL114KSB00
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 04/10/2023
"KURL114KSB00 Arrived to instal previously diagnosed and ordered part. I installed the control that was ordered by prior tech and there was no change. I elected to instal the UI and still no change. I verified all loads and sensors, the unit finally engaged and this unit is one of the type that has a several minute dwell time prior to cooling system engagement. I found the cause of the beeping was loss of cooling and the unit has a failed sealed system. There was no heat on the high side and only a 5-10 degree cooling at the evap for. Gurgling could be heard within the evaporator and I suspected a low side leak. During inspection, I found the rubber protector on the evaporator split and contacted the tech line, tech Butch. I advised of my findings, but the tech said that the compressor will still need to be replaced prior to any further steps. File# 7736146659. Office to order compressor, service port and dye drier. Please allow two hours for sealed system service. System is completely copper. No water connects to unit.; ordrng 1 W11596021 (Compressor) and 1 W10913906 (Access port) and 1 WPW10143759 (UV Drier) and 1 TwoHoursSealedSystemService (2 hours) and 1 R600asystem (All copper)"
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Bastrop, TX 78602
Joe Z
Job Details: 04/10/2023
"Arrived on site for broken agitator. Upon arrival inspected unit and found agitator couple has failed. Ordering couple, bolt and screw. Office to reschedule ; ordrng 1 W11561052 (Agitator couple) and 1 W10772621 (Bolt) and 1 W11596047 (Screw)"
We serviced a
MAYTAG DRYER
Model MGDB855DC4
Near Paige, TX 78659
Joe Z
Job Details: 04/10/2023
Arrived on site for door does not stay closed. Upon arrival inspected unit and found door catch assembly has failed. Need to replace door catch assembly. Ordering door catch assembly and door catch bezel. Office to reschedule ; ordrng 1 W10669023 (Bezel) and 1 WPW10610880 (Catch)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78717
Kimo
Job Details: 04/10/2023
"Arrived onsite to install previously diagnosed parts up arrival I installed the new motor, cap, and actuator and tested unit and found unit no change I replaced the harness and found no change. I am ordering the control, gearcase, and cam. Office to reschedule ; ordrng 1 W11603810 (CNTRL-ELEC) and 1 W11454741 (GEARCASE) and 1 W10721967 (CAM)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Austin, TX 78754
Matthew
Job Details: 04/10/2023
"Arrived onsite for washer not starting a cycle. Upon arrival inspected unit. Found once plugged in, drain pump would continue to run. Tried canceling cycle and running diagnostics but would not function. Got unit to fill for a few seconds then stopped and drain pump started again. Did record error code for pressure system fault. Ordering control and harness. Returning with drain pump. ; ordrng 1 W11513246 (Control) and 1 W11643701 (Lower harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Round Rock, TX 78681
Kimo
Job Details: 04/10/2023
Arrived onsite for a refrigerator that has stopped producing ice. Upon inspection I found that the fill tube was clogged with ice which is a sign of the water valve weeping. I also noticed that the right door gasket was torn badly. I am ordering the gasket and the valve and replacing with the parts that were sent with me today. And rescheduled return for 04/17/23; ordrng 1 W11043013 (VALVE) and 1 W10830055 (GASKET-FIP)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Kyle, TX 78640
Kevin
Job Details: 04/10/2023
Arrived on site and inspected refrigerator and found it is not dispensing ice. Found impeller spins freely motor is stripped. Prescreened motor did not arrive in time for service call. It is needed to complete repair; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, TX 78130
Andrey
Job Details: 04/10/2023
"Arrived on site to test unit for freezing food in RC, tested unit found damper open, ran diagnostics and found it trying to close but ceasing up half way causing cold air to constantly flow into RC, need diffuser box to fix issue, ordering part rescheduled ordrng 1 W11645127 (Diffuser)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPUH19D7LF1
Near Georgetown, TX 78626
Maurice R
Job Details: 04/08/2023
Arrived on site for refrigerator leaking water. On inspection there was a hole in the water supply line. Replaced water supply line with a stainless steel supply line. Tested the supply line it was good and no water leaks detected during service.
We serviced a
HOTPOINT DISHWASHER
Model HDA2100H70WW
Near Copperas Cove, TX 76522
David Z
Job Details: 04/07/2023
"Arrived on sure to diagnose dishwasher that was not dissolving pods after cycles. Ran unit and found all functions working properly. Advised customer hot water must be run prior to starting unit, since unit does not produce much heat to heat the water. Verified element and wash motor are working as designed. No repair needed, no failures found with unit. Unit is a very basic plastic tub model. Repair completed."
We serviced a
WHIRLPOOL RANGE
Model KUDS01FLSS3
Near Austin, TX 78730
Scott
Job Details: 04/07/2023
Arrived on site for burned smell and dishwasher not starting . Found control and wire harness burned up. Job complete
We serviced a
GE REFRIGERATOR
Model CFE28UP3MBD1
Near Liberty Hill, TX 78642
Kimo
Job Details: 04/07/2023
"Arrived onsite for a refrigerator that is having a issue where the ice in the ice bin would melt and clump together and clog the dispenser at times. Upon arrival I tested for leaks and the ice door and found none i then noticed that the ice maker itself was tilted off to the left and the was a streak of frozen water coming down the back wall where the ice bin sits. I replaced the ice maker and tested it for leaks found none the I monitored the fill tube and found that it didnt drip which caused cause ice to buildup in the funnel and when it good to fill again itll splash over and cause issues. I reinstalled the ice maker making sure that it was straight and then waited for another harvest and found was no longer splashing as much I also noticed some condensation of building up inside of the refrigerator section, then leveled the unit after making sure all of the gaskets were intact to give the unit a better chance of sealing up properly job complete . I also noticed some condensation of building up inside of the refrigerator section, then leveled the unit after making sure all of the gaskets were intact to give the unit a better chance of sealing up properly job complete"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS1
Near Austin, TX 78729
Paul
Job Details: 04/07/2023
Arrived onsite for a range that will not heat correctly in the bake cycle. I found the bake element open I replaced the element at tested the range. The element is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF505ESS01
Near Austin, TX 78737
Luis
Job Details: 04/07/2023
"Arrived on site. Per customer fresh food side build up ice,customer defrosted unit,diagnosed a defective thermistor,replaced thermistor secured thermistor to suction line,reinstalled cover,changed defrost setting to basic.
We serviced a
SAMSUNG DRYER
Model DV422EWYDWR/AA
Near Copperas Cove, TX 76522
David Z
Job Details: 04/07/2023
"Arrived on site to diagnose dryer that is not running / starting. Examnined unit and found the drum can spin freely, indicating an issue with the belt. Disassembled unit and found the tensioner for the belt had split and caused damage to belt. Provided estimate for new belt and tensioner . Replaced belt and tensioner arm and pulley. Tested unit and verified all working as designed.Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBH00
Near Austin, TX 78735
Luis
Job Details: 04/07/2023
"Arrived on site for dispenser issue. Found deli ui unresponsive,ripped right side fresh food gasket and broken shelf frame,removed deli ui found corroded and broken wires. Diagnosed unit will need a new deli door,deli control,gas,et and frame
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78665
Maurice R
Job Details: 04/07/2023
Arrived onsite for lights out in the rc. I installed a new light in the fc to make the lights in the rc come back on. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Killeen, TX 76542
David Z
Job Details: 04/07/2023
"Arrived on site to diagnose dishwasher with wheel issues on one of the racks. Found upper rack had all wheels broken off due to failed studs. Recommended replacement of adjustors to updated kit, Replaced rack adjustors with updated kit. Verified proper function. Repair completed."
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Round Rock, TX 78665
Vincent
Job Details: 04/07/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer still not working properly since last visit. Entered diagnostics and retrieved error coded F3E1, F8E3, F8E0 & F9E1. Ran a diagnostics cycle and everything seemed to be functioning properly so I advised customer we would had to proceed to replace the control board and water level sensor. I replaced control and level sensor and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
SAMSUNG DRYER
Model DV42H5200EF/A3
Near Austin, TX 78738
Kevin
Job Details: 04/07/2023
"Arrived on site and inspected dryer and found heating element has failed, After replacement dryer is heating again confirmed airflow is good with airflow meter, job complete
We serviced a
WHIRLPOOL WASHER
Model MVWB855DW3
Near Austin, TX 78738
Kevin
Job Details: 04/07/2023
"Arrived on site and replaced water valves diagnosed on previous visit, after replacement confirmed washer is no longer leaking. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMHZ00
Near Austin, TX 78702
Luis
Job Details: 04/07/2023
"Arrived on site for no cool in fresh food section. Found evaporator incased in ice,ran diagnostics bimetal reading closed heater powered on unit not shutting off while in defrost mode diagnosed a defective main control. Defrosted evaporator replaced main control powered unit on good air flow entering fresh food section.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Austin, TX 78725
Joe Z
Job Details: 04/07/2023
Arrived on site for continued door chime issues. Tested all door switches and are good. Contacted Techline for assistance. Tech Recommend replacement of UI. control or both. Customer declined at this time and will call back to proceed. Job complete
We serviced a
LG WASHER
Model WT1501CW
Near Georgetown, TX 78633
Gerry C
Job Details: 04/07/2023
"WT1501CW Arrived to inspect washer still stalling. I found the unit was triggering off balance and due to prior service and known issues with this failure, I removed and replaced the control. The off balance issue was remedied and further testing showed the unit was also triggering long fill errors. I inspected the valve assembly and found softener resin beads throughout the pre-filters. I advised the customer they will need to have the softener issue addressed and that it is a serious issue that can cause other water problems throughout the residence. I was able to remove all of the debris and the unit then operated fill operations as designed. Operational test good, no leaks observed during service.
We serviced a
SAMSUNG DRYER
Model DVG50R5400W/A3
Near West Lake Hills, TX 78746
Scott
Job Details: 04/07/2023
"Arrived on site ,replaced wire . Ran diagnostics and temp checks . All checked normal. Customer has had vents cleaned . Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE507ESS04
Near Georgetown, TX 78633
Lou
Job Details: 04/07/2023
"Arrived on site to inspect microwave/oven wall combo unit error codes. Upon further inspection, I found the display showing F1E5-inverter error. Cleared the code and found another error code F6E4. Cleared all codes and tested the microwave and oven. I found the oven is operating as designed but the microwave wont heat and it stopped operating and showed the error code again. I pulled the unit out and disassembled the cabinet to find the wave guide damaged on the outside of the guide. When I removed the magnetron, I found the magnetron burnt and the inside of the wave guide damaged.
We serviced a
LG WASHER
Model WM3500CW
Near Georgetown, TX 78633
Lou
Job Details: 04/07/2023
"Arrived on site to inspect washer with water in tub when unit not operating. Upon further inspection, I found water in the tub and the customer advised that the unit fills even when the unit is not turned on. I removed the top panel and placed the unit in diagnostics and tested. While testing, I checked ohms readings to all valves, along with voltage reading. I found the main valve was out of range on ohms readings. I removed the inlet hoses and found debris inside the screens on both valve assemblies. I removed and replaced the main valve and retested the unit and it is operating as designed. I advised the customer that the inlet hoses would need to be replaced due to the, breaking down internally. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVEXWS02
Near Georgetown, TX 78626
Maurice R
Job Details: 04/07/2023
Arrived on site for frost buildup. On inspection found that the gaskets are getting hard and sealing like they should. Found a air gaps in the bottom of the door on the rc and fc. I used a little caulk to seal the gaps. Checked the heating elements and it is work fine.
We serviced a
WHIRLPOOL FREEZER
Model WZF57R16FW00
Near Round Rock, TX 78665
Vincent
Job Details: 04/07/2023
"Arrived on site for freezer, inspected unit and work area. Customers complaint was high temp light on and condensation. At arrival the freezer was not plugged in. I reconnected unit and tested the control and seem to be working fine. Tested the defrost heater and was fine. Also tested the start device and capacitor and looked good. Advised customer to replace control board. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS0
Near Austin, TX 78746
Leonardo
Job Details: 04/07/2023
Arrived on site to test unit for door being hard to open. Test unit and found insulation stuck on hinge. Removed insulation from hinge test unit and unit test good job complete.
We serviced a
GE REFRIGERATOR
Model GSE25GSHHCSS
Near Austin, TX 78744
Joe Z
Job Details: 04/07/2023
Arrived on site for condensation in refrigerator. Upon arrival inspected unit and found condensation in RC section. Found 8 of door gasket not sealing correctly . Used heat gun to reshape gasket. Gasket is now. Sealing correctly. Unit is operating correctly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW1
Near Lakeway, TX 78734
Kevin
Job Details: 04/07/2023
"Arrived on site and found customer has been pausing cycle and checking water temperature by hand by opening the door. This is why they believe they are not getting hot water. Showed customer threw diagnostic cycle that valves are working properly and there is no errors. Customer agrees their clothes have been getting clean. Explained that water temperature is determined by Software and will not necessarily be tap hot. Washer is operating as intended
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Austin, TX 78756
Luis
Job Details: 04/07/2023
"Arrived on site for thin to no ice. Ran diagnostics weak water flow entering water pan diagnosed a defective water valve,replaced water valve ran diagnostics good water flow entering water pan. Unit passed all other diagnostic test
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS01
Near Georgetown, TX 78626
Kimo
Job Details: 04/07/2023
"Arrived onsite for a refrigerator that is still not cooling in the rc. Upon inspection I found that the the evaporator was clogged with ice and the thermostat was corroded, which corrupts the signal sensitivity control to control the defrost and cooling of the unit. I remove the ice and I installed new evap cover assembly and ran all functions in diag mode and found unit operational. I did notice that the right side rc door gasket was torn and made this known to the customer they decided to take care of it them selves.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Salado, TX 76571
Gerry C
Job Details: 04/07/2023
"KCGC506JSS00 Arrived to inspect flame issues. I found the left and right front power burners were difficult to ignite. I was able to adjust the burners and get both of them to consistently ignite within three clicks. The flame height was too low, not allowing enough BTUs and I discovered the regulator had been incorrectly set to NG, instead of LPG. After correcting, the high height was correct and low flame adjustment was required and performed. Operational test good, no gas leaks detected during service."
We serviced a
KITCHENAID VENTHOOD
Model KVUB600DSS4
Near Austin, TX 78744
Leonardo
Job Details: 04/07/2023
Arrived on site to replace fan motor. Replaced motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near San Marcos, TX 78666
Matthew
Job Details: 04/07/2023
Arrived onsite for washer not dissolving soap. Upon arrival inspected unit. Found customer was using 3 pods at a time . Instructed customer to use only one pod at a time. Unit is functioning properly. No error codes or leaks at this time. Job complete
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GM0
Near Austin, TX 78704
Leonardo
Job Details: 04/07/2023
Arrived on site to test unit for unit not draining. Test unit and found and drain pump. Replaced drain pump test unit and unit test good job complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Marcos, TX 78666
Matthew
Job Details: 04/07/2023
Arrived onsite for faulty terminal block. Used block and terminal kit to replace failed components. Replaced components and tested. Unit is now heating and timer is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model JDB9000CWS1
Near Austin, TX 78704
Leonardo
Job Details: 04/07/2023
Arrived on site to test unit for not heating. Test unit and found last tech did not reset the board when repair was done. Unit turns the heater off when sump and motor is not working. Reset board test unit and unit test good job complete no money charge its a recall
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near New Braunfels, TX 78132
Matthew
Job Details: 04/07/2023
Arrived onsite for refrigerator not making ice. Upon arrival inspected unit. Customer stated that as of early morning the unit began making ice again. Ran diagnostics and tested ice maker. Ice maker is functioning properly. Valve is functioning. Issue appears to be intermittent electronic error. Power cycled unit to clear errors. Customer will monitor. Unit is functioning as of visit. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC0
Near Holland, TX 76534
Gerry C
Job Details: 04/07/2023
"WTW5105HC0 Arrived to inspect squealing. I found the belt had started slipping and subsequently damaged the motor and cam pulleys, leaving a large pile of debris under the unit. The gear case was intact and I removed and replaced the motor, cam and belt. I re-calibrated and tested and the unit operated as designed. No leaks observed during service. Drain safety strap added."
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HPS04
Near Georgetown, TX 78628
Lou
Job Details: 04/07/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace the ice maker and the valves. I placed the unit in diagnostics and checked for error codes in test 56 and found E5-ice maker thermistor is bad. I removed and replaced the ice maker and tested and it is operating as designed. I tested the fill tube and it too,is operating as designed. When filling the ice tray, I did not hear the valve chatter the virus tech reported. Due to the area where the home is located, the water pressure changes as there are several homes being built. I cycled power to the unit and advised the customer that if the ice maker should fail again to schedule service, at which time, the ice maker and hv control will need to be replaced. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Manor, TX 78653
Wesley
Job Details: 04/07/2023
Arrived onsite and found unit operating with failed charge. Replaced the compressor and evap and dye drier and pulled vacuum for 15 minutes. Vacuum held. Charged system with 4.5 oz of r134a. Advised customer on repair. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Salado, TX 76571
Gerry C
Job Details: 04/07/2023
"KRFC300ESS07 Arrived to inspect noise. The customer presented a video that a vibration type of sound could be heard, sounding like compressor compartment tubing vibrating. I secured the tubing and tested and could not recreate the issue. During inspection I found the right RC door gasket badly torn and requiring replacement. The RC LH door was warped over 1/4 inch and requiring replacement. Office to order gasket and door and contact the customer to arrange return service. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near New Braunfels, TX 78130
Andrey
Job Details: 04/07/2023
"Arrived onsite to test unit for no water no ice, customer stated that unit is only 6 weeks and it has never worked, tested unit found water line kinked and valve is off, turned on water and secured water line properly, tested unit, unit is now working as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near New Braunfels, TX 78130
Andrey
Job Details: 04/07/2023
"Arrived onsite to test unit for no ice production, tested ice maker but it would not go into diagnostics, replaced ice maker and tested, it is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Near New Braunfels, TX 78130
Andrey
Job Details: 04/07/2023
"Arrived onsite to preform previously diagnosed sealed system, replaced compressor but did not find any leak in pre cooler, vacuumed down system for 30 minutes, vacuum held perfect for 10 minutes, charged system to 5.5oz R134a, powered on unit, unit started to develop frost pattern, advised customer to monitor for 24 hours before loading and if any issue arise to call us back"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near New Braunfels, TX 78130
Andrey
Job Details: 04/07/2023
"Arrived on site to test unit for humming noise, tested unit found noise coming from under unit, exposed back panel and found cardboard under condenser vibrating against unit frame, added sound pad, activated test 5 and verified that the sound is not present at different compressor speeds, unit is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Leander, TX 78641
Kimo
Job Details: 04/07/2023
Arrived onsite to install previously diagnosed pat. Upon arrival I installed the new console and tested the unit and found unit operating as designed. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Liberty Hill, TX 78642
Kimo
Job Details: 04/07/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new drum and tested unit and found that the noise and the wobble are now going. And unit is operating as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 04/07/2023
Arrived onsite for squeak and replaced repair kit to repair noisy roller. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Pflugerville, TX 78660
Wesley
Job Details: 04/07/2023
Arrived onsite for ongoing concerns with how it is washing. Tested unit. No error codes. Unit is operating as designed at time of service. Advised customer on use and care practices and on design of unit. All checks good.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Round Rock, TX 78665
Vincent
Job Details: 04/07/2023
Arrived on site to install parts diagnose by previous tech. Tested unit and its now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Jarrell, TX 76537
Gerry C
Job Details: 04/07/2023
WEE510S0FS2 Arrived to inspect error and beeping. I verified the unit had the conditions within SP W11636633 - Special Project S254EE and removed and replaced the control W10894098 in accordance with the instructions. I tested the unit and it heated and cycled as designed. Operational test good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Jarrell, TX 76537
Gerry C
Job Details: 04/07/2023
"WMH31017HS08 Arrived to inspect no light. The customer had replaced the bulb, but there was no light. I found the control had failed and I removed and replaced. The issue was resolved and the light operated as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hutto, TX 78634
Vincent
Job Details: 04/07/2023
"Arrived on site to install previously diagnosed parts. Installed new drain hose and tested. Unit is now draining and operating as designed, no leaks observed during service. Job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Georgetown, TX 78628
Lou
Job Details: 04/07/2023
"Arrived on site to inspect ice machine not producing ice. Upon further inspection, I placed the unit in diagnostics and tested and found the valve was humming but no water was being dispensed. I removed the filter and retested and the unit began to fill. Once the recirculating pump came on, it began to make a grinding noise as if it were struggling to pump,the water. I removed and replaced the recirculating pump and retested and unit is operating as designed. I advised the person in the home of my findings and advised I would contact the owner. I attempted to contact the owner and received their vm. I left a message advising of my findings and repairs and the filter will need to be replaced. No water leaks observed during service l job completed."
We serviced a
LG WASHER
Model WT7100CW
Near Georgetown, TX 78628
Lou
Job Details: 04/07/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the drain pump failure and making a loud whining noise, I removed and replaced the drain pump and tested. Unit is operating as designed. I demonstrated for my customer as well. No charge for the drain pump (CS). No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Fort Hood, TX 76544
David Z
Job Details: 04/07/2023
Arrived on site to follow up on dryer that was not advancing the timer. On arrival tested voltage and confirmed that both legs are properly at 120v. Replaced timer due to failure from low voltage. Tested and verified all working as designed. Repair completed.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Killeen, TX 76549
David Z
Job Details: 04/07/2023
"Arrived on site to diagnose washer suspected of leaking oil under the unit. Examined unit and found a bottle of cutting board oil fell behind the unit and leaked out an open cap. Removed the bottle from behind the washer. No failures with unit, leak was from a non related source. Repair complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Georgetown, TX 78628
Maurice R
Job Details: 04/07/2023
"Arrived onsite for dishwasher not finishing a cycle. On inspection the unit would not power on. Checked the outlet and it had power so gain access to the electrical panel under the unit in found power there, thats when I heard the unit turn on. I ran the drain pump to pump the water out. I then put the unit into diagnostics mode. It ran #1 and when it went the #2 the unit through the breaker. Customer reset breaker then I went back to the panel under the unit and found power on the cord side . Went over to the harness side and was testing for electricity is when I saw the spark on the cord side. On further inspection the installers did not tighten down the wire beside the screws. I secured the wires with the screw and the unit came backup. I was able to run diagnostics mode 3 times with out any issues. The unit was operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hutto, TX 78634
Vincent
Job Details: 04/07/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was upper rack had rust on the rack. Found that the coating on the dish rack was pealing and causing rust to pop up. Replaced upper rack and unit is now good. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Austin, TX 78737
Kevin
Job Details: 04/07/2023
"Arrived on site and replaced all parts diagnosed on previous visit. After repair ran tested 51 to confirm all operations are working properly, job complete"