"Arrived onsite unit 321 for continuous drain symptom, f3e1, repaired washer by replacing control W11607637. Unit tests well and calibrated. No leaks at time of service. No signer available"

Arrived on site for unit having long dry time and door not latching. Inspected unit found door catch had fallen apart replaced catch door is now functioning properly. Tested air flow with vent on found airflow restriction. Removed vent from unit and tested airflow again unit no longer has a restriction. Informed customer he will need to have external vents professionally to resolve long dry times. Job completed

Arrived on site for unit not drying. Upon arrival customer informed me unit does heat just has a long dry time takes to cycles. Tested air flow with vent on found restriction removes vent and tested unit no longer has a restriction. Informed customer he has a air flow restriction in hit external pipes and will need to have them professionally cleaned to resolve air flow issue causing the long dry times. Customer agreed to having vents cleaned professionally job completed

Arrived on site customer had stated hearing something fall off at the bottom. Inspected unit found shield just laying on the ground. Shield screw holes had been screwed through causing plastic to break. Replaced shield and tested unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for init ui no longer beeping. Inspected unit and did find ui does not beep anymore speakers went out. Ordering ui office to reschedule ; ordrng 1 W11636544 (Ui)

Arrived on site for oven not heating . Top burners are getting gas and igniting . Igniter is glowing and pulling correct amps . Found safty switch on regulator in off position . Flipped lever to on . Unit is now igniting and heating g properly . No gas leaks detected at time of service. Job complete

Arrived on. Site for fridge not dispensing water . Unit is making ice . Found water is dispensing at time of visit . Temps to fridge are set to coldest setting . Almost no food in either section . Belive reservoir tube is freezing over. Bumped temps up to warmer setting . Ice maker is testing normal. No water leaks detected at time of service. Job complete

Arrived on site for fridge not making ice or dispense sing water . Found ice bin full . Ran harvest test on IM . Icemaker harvested and filled . Found no water dispensing at door . Found temps are set too cold . Detected water reservoir in fresh food section. Unit is now dispensing water at door. Advised not to set temps too cold . No water leaks detected at time of service. Job complete

Arrived on site for washer stuck in drain mode . Ran diagnostics got pressure szensor error code. Replaced control per service ice pointer . Ran calibration and test wash . All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site for washer vibrating and noisy. Ran diagnostics got no error codes. Unit passed test wash , during spin there was a slight vibration . Found unit still has shipping bolts in . Unit is stacked . Talked to lead maintenance, they are going to remove unit and remove shipping bolts . No water leaks detected at time of service. Job complete"

"WFES3030RW0 Arrived on site for a range back right burner not working correctly. On arrival, I found the left back burner out as well I ordered element and switch also the control board. Returning parts will be needed. I rescheduled the client for 12/19/25; ordrng 1 W11171119 (Left back burners) and 1 W10911303 (Left back switch) and 1 W11696067 (Control)"

"Arrived on site to apartment 2201. For washer WTW4815EW1. This is a tenant owned machine with issue of fills, doesnt spin and makes a noise. Upon arrival , ran diagnostics and get error codes F7-E6 motor fault, and F7-E5 shifter fault. Inspected unit and and found cam an actuator have failed. Replaced cam W10721967 and actuator W10913953. Test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site for dishwasher WDT750SAKZ0 with issue of leaving water from front of door. Upon arrival, customer states that it begins leaking about midway through the cycle. Ran a normal cycle. Unit fills and begins washing. Inspected all door seal, hoses, and areas of tub around heater and sump for leaks and none present. During cycle, unit drained correctly into disposal. Cycle continued operating"

"Arrived on site , replaced sump and motor . Ran diagnostics, all checked normal. Nomwater leaks detected at time of service. Job complete"

Arrived on site for front right burner not turning on all the way only small part would come on. Checked voltage at switch found good switch has failed. Replaced switch and tested unit is now functioning properly and as designed to job completed

Arrived on site for unit not draining. Upon arrival inspected unit ran diagnostics found long drain error. Inspected underneath at wire harness and found broken ro drain pump. Replaced wire harness and tested unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived onsite for washer WTW5105HC3 giving F7E1 error. Inspected and found cam nut came loose and caused belt to jump pulley. Unit would not agitate or spin. Customer also stated unit was leaking after previous repair. Inspected and found leak coming from inlet assembly, not any parts that were replaced by the technician. Secured cam and belt and tested. Found gearcase is needed. Given repair price for gearcase and valve assembly, customer is considering replacing the unit."

Arrived onsite for dryer WED5520SQ0 not starting. Inspected and found door switch broken. Replaced switch WP3406107. Tested and unit is now functioning properly. Job complete

Arrived onsite for range WFG320M0MS0 door glass coming loose. Inspected and found glass brackets came loose. Adjusted C-clamps and secured door glass. Unit is now functioning properly. Job complete.

Arrived onsite for washer WTW4855HW3 drain pump running continuously. Plugged unit in and drain pump kicked on. Stored error for pressure system failure. Replaced control but while trying to calibrate found control was defective. Ordering control. Office to reschedule. ; ordrng 1 W11607637 (Control)

"Arrived onsite for unit beepingand not starting cycle. Found stored error code 7/2, 4/3. Motor is locked. Disassembled and had to cut off hose clamps. Need to order replacement clamps . Also ordering heat pump section of assembly. Left water and electricity off. Notified maintenance not to test as unit will leak. Ordering clamps and heater pump assembly. Office to reschedule ; ordrng 4 W10783615 (Hose clamps)s and 1 W11690626 (Heater pump)"

"Arrived on site to test unit WFC682CLW0 for error code. Upon arrival customer stated unit flashed 5G error and would not complete cycle. Entered service mode and found F0E2 (overload) error code stored; also noted standing water in tub. Cleared code and engaged drain-and-spin; water flow pulsed and weak. Removed filter and found it heavily clogged. Cleared restriction and reinstalled filter. Ran full test cycle; all components engaged correctly with strong water flow. Advised customer on proper load sizes to prevent imbalance and overload. Unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived onsite for washer pump running. I confirmed a F3E1 pressure sensor failure present and drain pump running when plugged in. Under the service pointer S153EB I replaced the control and unit now tests as designed. Call complete. Installed W11607637 control.

Arrived onsite for washer pump running. I confirmed a F3E1 pressure sensor failure present and drain pump running when plugged in. Under the service pointer S153EB I replaced the control and unit now tests as designed. Call complete. Installed W11607637 control.

"Arrived on site to test unit WDT531HAPM0 for not drying. Upon arrival customer stated unit does not dry dishes. Entered service mode, no stored error codes. Ran full test cycle; unit filled, washed, drained, and heating element engaged properly. Demonstrated element reaching full temperature to customer. Recommended consistent use of rinse aid to improve drying performance. Customer will be purchasing. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace previously diagnosed part. Upon arrival installed RC door bin (W11239961). Tested door operation and bin fitment; secure with no movement. Unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site to test unit WFE775H0HZ5 for tripping breaker. Upon arrival customer stated breaker trips during every preheat. Engaged bake cycle; breaker tripped. Inspected wiring and connections, all tight with no shorts. Found old-style bake element installed. Replaced bake element (W10779716). Retested multiple cycles; breaker no longer trips and unit heats normally. Spoke to maintenance, breaker replacement scheduled tomorrow and they will run full burn-off to complete conditioning. Unit is running as designed, job complete."

"Arrived on site. Removed compressor cover found refrigerant leak at discharge port connection on compressor diagnosed a defective compressor. Removed defective compressor replaced compressor and drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good, powered off let pressure equalize no leaks powered unit back on checked evaporator good frost formation. W11727248,w11506635"

"Arrived on site to apartment 5101 for Range WEE51S0LS2 with issue of keypad not operating correctly. Upon arrival, test unit and found several keys are not responding. Need to replace ui control ; ordrng 1 W11747115 (Ui Control)"

Arrived on site to inspect dryer model WED4815EW1 with not power. Upon further inspection I found that the circuit breaker was tripped. I gained access to the terminal block and found that the dryer neutral and ground connections were swapped. I verified that this was causing the breaker to trip. I corrected the wiring at the terminal block and cycled the breaker and tested the unit and it is now operating as designed.

"Arrived on site to test unit UXT5536AAS4 for controls not working and dripping oil. Upon arrival tested operation; buttons do not latch, motor engages only while pressed and stops upon release. Oil dripping from motor housing. Unit requires replacement of control panel and blower motor. Ordering parts, no parts installed, rescheduled for 12/19.; ordrng 1 WPW10291577 (Blower motor)"

"Arrived on site to inspect washer model WTW4855HW3 continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11607637"

"Arrived on Site for washer needing control. On arrival found f5e1 in diagnostics. Found latch intermittently locking and sometimes would be unlocked during normal wash when indicator light was red. I replaced w11608056 control & w11307244 lid lock, tested washer amd found it working as designed with no leaks. Call complete"

"Arrived on site. Installed shelf,installed drawer,repaired cracked liner. 482395,wpw10463650,8201700"

"Arrived on site for noise complaint and no cool in fresh good section. Found evaporator incased in ice,fan making a rattling noise but is running,ran diagnostic fans ran,ran heater waited 10 min heater never powered on diagnosed a defective heater ordering heater and fan assembly; ordrng 1 W11626107 (Heater) and 1 W11631626 (Evap fan)"

Arrived on site for an oven WOES3030LS01 not heating to 350 degrees. I heated it to 350 in bake mode. Unit pre-heated to 370 then stayed between 345 to 355. Unit is operating as designed. Nobody available to sign.

"Arrived on site to install ordered parts on a washer WTW5000DW2. I installed the capacitor w11395618, actuator w1913953, belt w11239857, splutch w10721967, gearcase w11454734, hub nut w10528947, washplate w10752283 and hub nut w10528947. I calibrated and tested in factory mode. Unit is operating as designed. No leaks detected while on site."

Arrived on site for an oven JJW3430LL01 getting a F2E1 error. I found it getting a lost contact with the ui error. The console was already ordered so I scheduled it for the 19th to install the console. ; schdld next appmnt for 12/19 FRI !

"Arrived on site to test unit MED6230HW3 for noise. Upon arrival customer stated unit develops noise later in cycle. Engaged dry cycle; after 5 minutes scraping noise began from blower area. Gained access to internal components and found blower wheel cracked. Attempted removal, wheel has seized on motor shaft. Broke out damaged wheel and replaced motor (W11549461) and blower wheel (WP697772). Reassembled and tested multiple cycles; noise completely eliminated. Unit is now running as designed, job complete."

"Arrived on site to test unit for tripping breaker, inspected all wires and components, could not find any issues but unit is still tripping on preheat. Called safety to document, was advised to call tech line to see if any repairs can be further advised, no further recommendations where made be techline Case# from techline 21903246, call back to safety, per safety si ce unit is no longer in warranty, customer needs to call them to see what's the next step, at this time job complete no parts installed"

"Arrived on site for multiple issues. Customer showed video of noise per customer unit would be off no lights or not running then start up again. Checked evaporator cover no ice build up ran diagnostic all test passed,checked deli ui operation good no issues,left right door open toggled switch a couple times lights stayed on reading door open with switch engaged. Power cycled unit,unit would not power back on no lights or fans running. Unplugged for 5 min powered unit on unit powered on diagnosed communication issue with controls ordering a new ui,main control and power supply. ; ordrng 1 WPW10624574 (Power supply) and 1 W11330971 (Ui control) and 1 WPW10675033 (Main control) and 1 W10804160 (Led control)"

"Arrived on site to test unit for not cooling, tested unit could not get the compressor to engage, tested voltage found 12vac from control to inverter, replaced inverter and tested but compressor is still not starting, will need to replace compressor, access valve and dye drier office to reschedule installed W11546982; ordrng 1 W11557671 (Compressor) and 1 W11546692 (Evaporator) and 1 Accessvalve (Access valve) and 1 Dyedrier (Dye drier)"

"Arrived on site to test unit for no water a dispersed, tested unit found unit is still making ice but water reservoir is frozen, noticed the temp is set to low and no one is living in the home yet, riased temps and advised customer to shut off unit to allow reservoir to thaw out, at this time job complete"

"Arrived on site to replace previously diagnosed control, replaced and calibrated unit , ran a diagnostic cycle all components are now testing good, unit is running as designed no leaks detected job complete installed W10627794"

"Arrived on site to diagnose customer concern of range flames burning orange. Inspected and tested all surface burners by turning each burner on and observed that all burners were burning normally with blue flames and slight orange coloration at the tips. Questioned the customer regarding recent changes in the home environment and confirmed that a humidifier was in use. Explained to the customer that humidifiers can introduce minerals into the air which can cause temporary orange or yellow tips on gas flames. Advised the customer that this condition is normal, safe, and does not indicate a gas or appliance issue. Verified proper operation by checking the oven burner, which was observed to be burning solid blue with no abnormalities. No repairs needed at this time. Job complete."

"Arrived on site to replace previously ordered parts upon arrival, proceeded to replace WP8544742 belt and WP8547157 belt. Upon reassembly, found grille has huge gapping, causing lint to buildup inside machine. Nonetheless, tested unit and unit is functioning as designed. Advised customer to use mesh bags for smaller under garments. Ordering W11117302 grille, W11129408 housing and W10120998 filter. Office to reschedule ; ordrng 1 W11117302 (Grille) and 1 W11129408 (Housing) and 1 W10120998 (Filter)"

"Arrived onsite for oven WOS51EC0HS02 , Could not get unit to stop heating so would unplug. Now unit not heating. Ran diagnostics but found no relevant codes. Ran components test and found cooling fan is functioning, ran bake and broil element and are functioning. Did not find unit having runaway temps. Did find that there was a service pointer for unit continuing to heat, needing software update. Unit was currently not connected to wifi. Connected unit and did update. Customer will monitor. If symptoms persist recommend ordering main control, sensor and UI."

"Arrived on site ,replaced gearcase ,clutch, slider. Ran calibration and diagnostics test wash. All. Checking normal. Nomwater leaks detected at time of service. Job complete"

Arrived onsite for refrigerator not making ice. I found no water in the ice mold. When inspecting the icemaker run i see the bail arm to slam down and continue running the cycle with no stop. Stripped gears in the motor is present. I replaced the icemaker and it is now filling and will make ice as temps were at 3 degrees and still dropping. Call complete. Installed W10884390 ICEMAKER.

Arrived on site for washer giving 3-1 error code . Ran diagnostics got only that code . Ran test wash and unit is draing normally . Getting good lots of suds . Pressure hose is in good shape . Replaced wl switch . Reran diagnostics all checked normal. No water leaks detected at time of service. Also advised on running a clean cycle periodically. Job complete

"Arrived on site to inspect refrigerator not making ice. Upon futher inspection, I checked temperatures and measured 4 degrees FC and 37 degrees RC. I placed the unit into diagnostics and ran a test on the ice maker and found it to be cycling properly. I ran a water test and found there was no water coming into the ice tray. I gained access to the valve by pulling the fridge out onto my floor protector. I verified that the valve was operating fine. The issue is that the water line froze inside the cabinet and prevent water from getting into the ice tray. I informed the customer that the problem will need to be fixed by manually defrosting the refrigerator so the water line can thaw. No water leaks observed during service."

"Arrived on site to install previously diagnosed and ordered part. Per the previous techs diagnosis, I was to remove and replace the magnetron. However, when I went to replace the part, I found the antennae damaged in the box. I contacted the office and advised of my findings and advised my customer that i am ordering another magnetron and our office will contact them to schedule the return service. The unit is plugged in, and the oven is operating as designed. ; ordrng 1 W11578959 (Magnetron)"

"MVWC400XW1. Customers stated the washing machine would not start when pushing the start button. Verified washer not starting. When pressing start button, ran diagnostics and found no fault codes. Removed and replaced control board w10393490. Retested unit; it started fine, ran auto test, filled with water, agitated, drained, and spun. Washer working as intended. No leaks detected at times of service."

"KRFF436SPS00. Customers stated that the refrigerator was making a humming or buzzing noise when the compressor came on. Put unit into diagnostics and ran a compressor test up to max RPMs (4500). Compressor did hum and make a slight buzzing noise, which is normal for a compressor. Fans were running and no additional noises came from the machine. Refrigerator is working as intended. Compressor noise is normal and barely audible. No leaks detected at times of service."

"WOES3030LS01. Customer stated the broil function would not work on the oven. Checked keypad and noticed several keys, including broil and keep warm, would not accept commands or function; console periodically beeped. Removed and replaced console W11659257 Tested all functions; everything worked except broil. Pulled oven out and replaced control board W11649136. Retested; all functions working properly, including broil. Oven getting hot and working as intended."

Arrived onsite for burners not working. I found the LR to be intermittent on sparking and LF to not spark at all. I found the RR and RF to be working as designed although imdid have to clean out the RF Orifice. Ignitors required for repair on LR AND LF. Ordering WPW10407676 IGNTR x2 and office to RS as it is OOS. Oven was working as designed while onsite.; ordrng 2 WPW10407676 (Igntr)s

"Arrived on site. Replaced the compressor, evaporator, drier, grid cutter,thermistor and recirculating pump,flushed system, vacuumed system down unit kept vacuum recharged system to manufacture spec ran compressor good frost formation on evaporator plate. Reassembled unit ran diagnostic good water flow water draining correctly checked connections no leaks. W11542867,wpw10511923,w10919199,wpw10218037,w11735041,w11506635,w10843121"

"Arrived onsite for KRFF507HPS03, replaced loud fresh food damper wpw10479155. Unit is now operating properly. Advised customer on repair. No leaks at time of service"

Arrived on site to install ordered parts. I installed the heater w11537778 and retainer clip w11702223. Did a factory cycle and everything is working as designed. No leaks detected while on site.

Arrived on site to diagnose washer WTW4855HW3 constantly draining. Unit will randomly kick on drain and stay on until unplugged. Found unit falls under S153EB control replacement pointer. Installed new electronic control board W11607637 and verified proper operation. No water leaks were present in unit. Repair completed.

"Arrived on site for no ice. Removed bin ran icemaker test failed reading 'bf' ran fill failed diagnosed failed icemaker and frozen fill tube ordering updated ui and will install icemaker,ui and fill tube assembly on return visit. ; ordrng 1 W11763850 (Ui)"

Arrived on site for a cooktop KCGS956ESS06 not igniting properly. I found the front right burner would keep sparking after it lights. I tried to access the spark module but the unit is silicone th the counter top. It's also missing the brackets underneath to secure it to the counter. I explained this to the customer and that it's an installation issue. We will need to be able to access the cooktop to do any repairs. No leaks detected while on site.

Arrived on site for a dishwasher WDP540HAMZ4 not drying. I tested the heater in diagnostics and got 10.5 ohms. I found that after running several cycles the unit was still full of suds. I advised the customer to run all fresh cycle to get the suds cleared out. Also advised to use less detergent. No leaks detected while on site.

Arrived on site to diagnose washer WTW4855HW3 constantly draining. Unit will randomly kick on drain and stay on until unplugged. Found unit falls under S153EB control replacement pointer. Installed new electronic control board W11607637 and verified proper operation. No water leaks were present in unit. Repair completed.

WRS588FIHZ06 verified. Ice was forming at the top of the freezer door on top of the ice maker cover. Used LED light to check all gaps around the freezer gasket; no visible gaps found. Performed paper test on door gasket; door is sealing properly. Previous tech had run silicone around the freezer door liner. Outside air could be coming from the door itself; ordered freezer door . No leaks detected at the time of service. NO WATER LEAKS OBSERVED DURING SERVICE; ordrng 1 W11616484 (Door)

Arrived on. Site replaced oven sensor and spark model . Tested both convection and normal bake . Temps are running normal. Neither fan was making any unusall fans . Igniters will sometimes work . Ordering another spark module. Return 12/19 Am only ; ordrng 1 WPW10475149 (Spark moduel)

"Arrived on site , replaced foam shield and brace . Ran diagnostics, nomerror codes and no water leaks detected at time of service job complete"

Arrived on site for washer not draining and giving long drain error code . Found harness broken . Replaced lower harness . Ran calibration and diagnostics test and. All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site , replaced both hinges and receivers. Door is now shutting off properly . Job complete"

Arrived on site for microwave WMH31017HS12 with issue of makes crackling noise when in use. I tested unit at :30 and 1:00 minute using cup of water and is operating and heating correctly with no odd sounds. I cannot duplicate the issue.. customer states that this happens when chocolate is heated. After series of questions. I believe the noise issue is due to using non microwave approved dish. Unit is operating as designed. Job complete

"Arrived on site for not making ice. Upon arrival , inspected unit. There Is no ice in container but there is ice in tray mold. Ran a harvest and fill test and operated correctly. I cannot find an issue with the ice maker. I test temperatures and icebox fan and are correct . I am finding some issues with ui . There is no chime and some led icons dont appear to be as bright as should be. Need to order ui. I power cycled unit. Customer will monitor ice production until return visit. Office to reschedule ; ordrng 1 W11387387 (UI)"

"WFE320M0JS4 Arrived on site for a range tripping breaker again. On arrival, I verified the range tripping breaker. I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I took amp draw only oven on it was 14.67 and with all the burners on high and oven on it was 39.80. I rewired the ground wire back on and preheated to five hundred degrees temperature reached without tripping breaker I checked the polarity, and voltage readings were correct product works as it's designed. No parts used I recommended that the client contact the gfci breaker company to find the correct gfci breaker for the range. I also recommended leaving the oven on for one hour. I'm calling Whirlpool Safety to notify my findings . Case # 21879338"

"F7E7 MVW5430PBK0 Arrived on site for a washer powers on hums, then turns off. On arrival, the client said it didn't want to stop spinning, and then it stopped working. I ran diagnostic and found error code F7E7 a failed motor. I'm ordering the gearcase and motor. Returning parts just in case needed. No water leaks visible from the main water supply. I rescheduled the client on 12/18/25; ordrng 1 W11449840 (Gearcase) and 1 W11026785 (Motor)"

Arrived on site for washer running drain pump all the time. Unit was unplugged. Found f3e1. Customer said it smelled like burning. Tested each component and all pass. Verified model and serial. Replaced main control. New board giving good f2e3. Pulled out new board and will need to reorder. Office will call to schedule. ; ordrng 1 W11607637 (Board)

"Arrived on site for wall oven, not turning itself off properly, showing incorrect temps, and running fan longer than it should. On arrival I confirmed failure but had a very hard time getting the unit into diagnostics and found the main u I panel not registering input properly. I was able to factory reset unit and was able to update the software using customers wifi app and found input working as designed an informed customer if issue were to return, we will just need to order the following part W11297714 ui. Call complete"

"Arrived on site for wall oven with failing ui. On arrival, confirmed, issue and could not enter diagnostics. I replace panel w 11600370 and found wall eleven working as designed call complete."

"Arrived on-site for dryer needing W11551301 hinges(2?) , & w11402953 panel. On arrival I installed parts and found dryer, working as designed call complete."

"Arrived on site for refrigerator not cooling. On arrival, confirmed, failure and found a leak from the condenser high side lockering. I patched up leak and insult a u.V dryer wpw10143759. Recharge system with sixty four grams office r600. Sound pressure stabilized an informed customer to allow twenty four hours for unit to stabilize temps, call, complete."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I evacuated the system and then cleared it with nitrogen. I removed and replaced the compressor, access valve, and UV dye drier, then vacuumed the system down to -30/0 psi. I installed 56g of R600 refrigerant and allowed the unit to equalize. Plugged the unit in and tested, and the unit is beginning to cool and operate as designed. I recommended that the customer allow the unit to cool for at least 24 hours before placing items inside. No water leaks observed during service, job completed. W11506635, WPW10143759, W11727250"

"Serviced ice machine KUIX535HPS02 for fill tube replacement. Installed new tube and reassembled unit. Noticed a minor drip from the supply line, applied Teflon tape to the fitting, and reattached. Drip appeared resolved, but advised customer to pull unit and confirm no leak due to a 90? fold in the line. Tested unit and verified all operations as designed. Repair completed."

"Arrived on site to install parts in refrigerator KRMF706ESS05 with low melty ice production. Customer reported freezer temperature between 7-10?F, which is abnormally high. Installed icebox fan W10846539 and reassembled RC. Found FC fan did not operate while present. Tested in diagnostics and could not trigger fan, possibly causing random PO. Replaced evaporator fan with new W11575358. Tested and confirmed fan operates properly. Unplugged pantry UI per tech line request from last visit; advised customer to follow up if issues return. Showed customer how to reconnect pantry UI after 30 days if no further POs occur. Call completed. No water leaks observed."

"Arrived on site to diagnose freezer JBZFL24IGX10 with some ice melted into a brick. Examined unit and customer showed me where some ice seemed to be frozen together with some water in the bin. Based on the location, it seemed to be coming right off the icemaker mold. I replaced the ice maker with new icemaker assembly W11646196 to resolve. I didn't see anything abnormal with the fill tube, but if this issue comes back there may be a deformation in the tube causing some leaking or dripping. I tested a fill with the new ice maker and did not find any leaks. Repair completed."

"Arrived on site. Per maintenence they removed the refrigerator from unit 316 and transfered to another unit,refrigerator is working and making ice correctly."

Arrived on site for ice machine KUIX535HPS01 overproducing ice. Unit has ice falling out the door when it opens. Found bin Thermistor out of range. Replaced Bin Thermistor with new WPW10511923 and tested. Verified proper operation. No water leaks observed.

"Arrived on site replace previously diagnosed parts, cut out rotor and was able to remove stripped screw, found slider split, replaced slider and rotor and tested, unit is now running as designed no leaks detected job complete installed W10734521, W11260238"

"Arrived on site to test unit WRFF3236RW00 for condensation on gasket. Upon arrival customer stated condensation still appears every few days. Inspected unit; no current buildup found. Contacted techline and documented under case number 21905316. Per techline recommendation, FC door replacement required. Received door was incorrect color. Ordering correct white door for return visit. No parts installed, office to reschedule.; ordrng 1 12977879WQ (FC door white)"

"Arrived on site to replace previously diagnosed parts. Upon arrival broke out seized agitator and replaced hub nut and agitator assembly. Ran test cycle; primary grinding noise eliminated but secondary rattle remained. Inspected underside and found motor pulley wheel loose on shaft, source of remaining noise. No additional charge; motor covered under 10-year warranty. Ordering motor. Rescheduled for 12/17 AM.; ordrng 1 W11026785 (Motor)"

"Arrived on site for refrigerator needing w11087201 heater, w11482384 filter, w11605505 box, & wpw10598013 cover. On Arrival installed parts and found unit working as designed, call complete"

"Arrived on site (Unit 2105) to test unit WRS335SDHM07 for not cooling. Upon arrival maintenance stated unit has not cooled. Applied power; inverter receiving 120 VAC but compressor not engaging. Replaced inverter (W11546982); condition unchanged. Fans run normally but compressor remains off. Contacted GC; sealed system repair required. Unit uses R600a. Requesting 2-hour return visit. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11557671 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

"Arrived on site to replace previously diagnosed part. Upon arrival installed UI (WPW10560267). Tested; motor still failed to engage and is receiving only 12V. With door fully open, motor activated normally. Inspected harness and found disconnected pin causing intermittent connection. Adjusted pin, secured harness, and retested. Voltage stable and motor now engages consistently. If issue returns, left RC door replacement recommended. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit KUIX535HPS02 for thin ice. Upon arrival customer stated unit continues producing extremely thin ice. Inspected bin; minimal ice present and very thin slabs. Entered service mode and ran manual harvest/freeze cycle; all components engaged correctly. Frost pattern appeared within two minutes, hot gas flowed normally, and compressor pulled steady 2.8 amps. No mechanical faults found. Customer on soft water system; GC confirmed softener may be the root cause of these issues. Advised customer to contact water softener company for adjustment. Unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived on site for same door issue. Removed door and found bushings bad. Found the door closer spring was not locked into place. Correctly locked closer and replaced bushings. Door now working. Replaced broken lights. Call complete. W11223833

"Arrived on site for washer issue. Removed drum. Had to use hammer and break off agitator and hum. Replaced gearcase, agitator, actuator, splutch, belt, suspension, hub, and main control. Verified operation. All passed. As I left customer called back saying drain kept running. Will need another control. Per pr. Reset for tomorrow. ; schdld next appmnt for 12/16 TUE !"

"Arrived on site for dishwasher not cleaning. F7e1, f9e1. Ran test and found motor is not turning. Found dispenser making a loud noise and found wheel missing. Replaced sump/motor assembly. Cleared codes and ran test. All working except for noisy dispenser. Ordering parts and reset for Mon am. ; ordrng 1 W10861000 (Dispenser) and 1 W10195416V (Wheel)"

Arrived on site to diagnose dishwasher that was beeping intermittently while running. Verified the issue by operating the unit and observed that multiple buttons on the console were activating on their own with no user input. Placed the unit into diagnostic/test mode and confirmed error code F2E1 shorted/stuck keypad. Determined the console assembly was faulty. Replaced the console and reassembled the unit. Tested the dishwasher through a complete test cycle and normal operation. Unit is now functioning properly with no error codes present. Job complete.

"Arrived on site to inspect range WGE745C0FS05 oven getting too hot. Upon further inspection, the customer advised that they were baking some bread, and they found smoke coming from the oven vent. When they opened the lower oven door, they found their bread badly burnt. The customer advised that they were baking on Bake at 350 degrees. When I tested the unit on Bake at 350 degrees, I found the unit started in Rapid Preheat and also found that the temps were set to Celsius. I advised the customer of my findings, and they advised that when they started the bake cycle, their thermometer showed the oven temps at 250 degrees on a 350-degree setting, which explains the Rapid Preheat setting. I researched the Celsius to Fahrenheit comparison, and with the unit set at 177 degrees Celsius and the customer changed the setting to 350. She was actually baking at 662 degrees Fahrenheit. I demonstrated to the customer how to change the temp settings should the unit switch back to Celsius before I return with parts. I explained the difference in Rapid Preheat and Standard Preheat. Due to the unit switching from Fahrenheit to Celsius on its own, I am ordering the switch membrane and will return with all prescreened parts. The office will schedule a return service due to the parts not being available. Returning tech to replace the switch membrane and UI.; O-emld tckt"

"Arrived on site to inspect dishwasher WDT751SAPZ0 leaking water. Upon further inspection, I found dry water spots on the floor on the left side of the unit under the door. I removed the outer door panel and performed a diagnostics test, and was able to duplicate the leak this time. I found that water is splashing over the inner door bottom seal and splashing over the reservoir and dripping to the floor. I retested the unit to verify my findings, and the leak occurred again. I removed and replaced the inner door bottom seal and retested two times to find the issue has been resolved. I demonstrated for my customer and provided a video of the issue and of the repair. The unit is operating as designed with no further leaks, job completed. W11664713"

Arrived on site to Ice machine WRS321SDHB11 to install previously ordered part. During Replacement of Recirculation pump. Found not getting voltage to recirculation pump and reservoir drain pump. Found getting 120 to transformer but only 2ac from transformer to pumps. Am getting correct 9 ac to grid cutter. Need to replace transformer. Ordering transformer. Office to reschedule ; ordrng 1 WPW10485951 (Transformer)

"Arrived on site for refrigerator WRS321SDHB11 with issue of not cooling in either section. Upon arrival, unit is powered on just not cooling. Ran diagnostics to force all components. All fans and compressor operate, there just is no frost on evaporator. Need to order R600 sealed system repair. Ordering compressor , uv drier , access valve and 2 hour weigh time . Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 2hourweigh (2 hour weigh)"

"Arrived on site for dishwasher WDTA50SAKZ3 with issue of control panel not responding. Upon arrival , ran diagnostics and get error code F2-E1 stuck key. Test unit and found cancel button intermittently gets stuck. Inspected ui and also found a burn mark newer cancel button. Replaced ui W11632709. Unit is operating as designed. No leaks present. Job complete"