"Arrived on site to install previously diagnosed and ordered parts. Due to a possible glitch in one of the UI's and after speaking to techline regarding the intermittent error code, I removed and replaced all three UI controls. Tested the unit after reassembling and the unit is operating as designed. Job completed. W11333446, W11333463, W11333464"

"Arrived on site to inspect microwave, not powering on. Upon further inspection, I found that the supply voltage was too low, measuring only 48AC from L1 to N. And 48VAC from L2 to N. L2 to L1 ,measured 250Vac. I gained access to the juction box and found that the wire connector to neutral was damaged. The customer addressed the electrical issue and after the voltage was fixed the unit was found to be operating as designed. No parts installed."

"Arrived on site to inspect oven displaying error code F9E1. Upon further inspection, I placed the unit into diagnostics and observed error code F9E1 and F1E1 (relay board). I checked the incoming power supply and found it to be correct. L1 to N 125VAC. L2 to N 125VAC and L1 to L2 250VAC. N to Ground 0VAC. I cleared the codes and power cycled the unit however the codes returned. I replaced the control and tested the unit. The codes did not return, and the unit is fixed. W11448962. No one on site to sign"

"Arrived onsite for unit intermittently tripping breaker. Customer stated unit will freeze up and begin tripping the breaker. If he lets it thaw out, it will begin working for a while. Attempted to disassemble however the heater is difficult to remove and putting pressure on the evaporator coil. Ordering Evaporator and process stub and evaporator harness. Sealed system repair will be needed if evaporator ruptures. Returning with evaporator , harness, drier, valve and heater. Office to reschedule ; ordrng 1 WP2188823 (Evaporator) and 1 W11545823 (Evaporator harness) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 2hr (2hr)"

"Arrived onsite for microwave with no power. I found the fuse on the filter board to be open and not receiving voltage. I also found the interlock switch to have blown the fuse. Will need to order W11661583 cavity therm, W11662685 Interlock switch assm, and WPW10531156 FILTER BOARD. OFFICE TO RS AS SOME ARE OUT OF STOCK/PSP.; O-emld tckt"

"Arrived on site to install previously diagnosed and ordered part. I installed the control, recalibrated, and tested the machine. The machine is now operating as designed. No water leaks were observed during service. W11608056"

"Arrived on site for light not operating. Upon arrival, inspected unit and RC lights operate but FC does not. Found a slight amount of frost holding FC switch in OFF position. Cleared frost and swit h is operating correctly. Customer states that there was a time FC door did not close completely. I Checked gasket and is good with no air leaks. Unit is operating as designed. Job complete"

"Fridge is in unit 415 .....arrived on site for ice maker not working . Found fill tube had come off back of fridge . Reattached fill line to fill tube . Ran dispenser and harvest test . All checked normal. No water leaks detected at time of service. No parts installed, complete."

"Dryer is in. Apt 134......Arrived on site for dryer shutting off mid cycle . Found some condensation on UI and control . Checked sensors and thermistor at control all checked normal. Replaced control and UI . W11733951,W11378949. Ran temp and air flow tests . Advised leasing office to have maintenance clean vent . Maintenance not on hand to sign job complete"

Arrived on site to inspect unit for burning smell.Tested junction boxno issues found. Removed front panel and discovered melted control wires and wire harness. Replaced wire harness and control board. Tested unit; unit is operating properly. Job complete.

"Arrived on site to inspect unit for burning smell when using the dishwasher. Tested unit and found a potato peeler on the heating element. Removed the potato peeler, tested unit, and it is now operating properly. Job complete.Contacted Safety to report findings. SR#7741312601"

"Arrived on site ,replaced heater . Ran diagnostics, all checked normal. No water leaks detected at time of service. Called safety, same ref # . Job complete"

"Arrived on site for UI not powering up but unit is still cooling . Getting good no voltage at UI , no voltage at door harness . Found wire harness was cut bye sharp metal corner of condenser frame . Repaired light blue and grey wire . . Ui is now fulley functional. Nomwater leaks detected at time of service. No parts installed . Job complete"

"Arrived on site to diagnose unit not heating.Tested unit and found the heating element was broken. Replaced the heating element, then placed the unit in test mode. Cleared all error codes and ran a full test cycle. Verified that the heating element is now heating properly.No leaks present at this time. Job complete."

Arrived on site to inspect unit for damaged handle and panel.Found the center handle and panel broken. Ordering replacement handle and panel. Office will contact customer to schedule a return visit once parts arrive.; ordrng 1 W11662067 (Handle cover) and 1 W11416785 (Panel)

Arrived on site for dead dryer . Found controls not powering up. Getting proper voltage at outlet . Checked and found j9 connection not plugged in plugged connection in . U it is now powering up and heating properly . No parts installed . No lint build up. Construction not on site to sign ticket . Job complete

Arrived on site to test unit due to issue with left front and center burners shutting off while gas continues to flow.Tested unit and found clogged valves and tubing. Contacted Safety to report findings and obtained PL authorization. Ordering new tubing and manifold. Office will contact customer to reschedule once parts are received.SR#W1DVJC1WPL1; ordrng 1 W11186511 (LF tubing) and 1 W11186517 (Center tubing) and 1 W11602206 (Manifold)

Arrived on site for oven and draw bake not heating . Found harness melted at bake elemnt . 0rderi g bake elemnt and main harness . Call to set return ; ordrng 1 W10911850 (Main harness) and 1 W10541944 (Lower bake) and 1 W11676788 (Sensor) and 1 W10729897 (Thermostat. Ower draw) and 1 WP3196548 (Thermostat)

"Arrived on site for not dispensing water. Upon arrival, customer states that also not making ice. Upon arrival, test unit and valve is energizing but there is no water flow. Found reservoir is slightly frozen. Cleared all water and ice from reservoir. Test unit and is. Ow dispensing correctly. No leaks present job complete."

Arrived on site to install previously ordered parts. During disassembly did not find crack or leak from valve. Test entire unit for leaks and cannot duplicate. The smell of gas is when unit is first turned on. Contacted techline and spoke with Boyd. Explained all test.and tech is not recommending part replacement. Unit is operating as designed. No gas leaks detected with electronic sniffer and bubble solution. SR#7741296451

"Arrived on site for ice maker not making ice. Upon arrival, ran reset on ice maker and gears were not turning. Proceeded to replace W11729596 ice maker. Tested unit and now ice maker gear is turning and emptied water into the ice maker with no leaks. Unit is functioning as designed. No water leaks detected at this time. No one available to sign. Spec apartment"

"Arrived on site for not operating correctly. Upon arrival,test unit but low speed fan operation not working during cooking or for venting. Unit is heating cup of water correctly. Replaced control and have same issue. Contacted GC for assistance. Inspected harness and found pin in harness connector to low speed connector in blower is not secure. Securely connected harness. Test unit and is operating as designed. Job complete. Maintenance team is not available to sign off completed repair"

"Arrived on site for F5-E2 error codes. Upon arrival, ran diagnostics and confirmed error code F5-E2 lock failure. Test unit and lock clicks repeatedly but does not lock. Found latch has failed. Replaced latch W11565030. Test unit and is operating as designed. Cleared error code. No leaks present. Job complete there is no one in apartment at time of completion to get signature"

"Arrived on site for ice maker not making ice. Upon arrival, ran reset on ice maker and gears were not turning. Proceeded to replace W11729596 ice maker. Tested unit and now ice maker gear is turning and emptied water into the ice maker with no leaks. Unit is functioning as designed. No water leaks detected at this time. No one available to sign. Spec apartment"

"Arrived on site for not making ice . Upon arrival, inspected unit. Found lots of markings/scratches on floor. Uploaded pictures to SD. Test icemaker and valve is not energizing with call for water. Found harness to valve is not connected. Secured connection and test unit. Icemaker now fills correctly. No leaks present. Job complete. There is no one in apartment to get signature upon completion"

Arrived onsite for unit not draining upon further inspection ran diagnostics found f8e3 cleared code replaced drain pump W10876537 ran test cycles & normal mode unit is working as designed customer not available for signature no leaks observed during service

"Arrived on site at Rent a Center for not operating. Upon arrival, test unit and confirmed issue. Found high limit thermostat is OL. Replaced thermostat and test unit. Unit is operating as designed. There are signs that customer has a clogged vent. Cannot test vent due to unit non longer installed at location. Job complete"

Arrived onsite for unit it not functioning and tripping breaker. Tested and found intermittent tripping. Ordering both elements and control. Office to reschedule . Unit is vacant and will need time to do turnoff. No one onsite for signature ; ordrng 1 W11707155 (Control) and 1 W10856603 (Broil) and 1 W11182108 (Bake)

"Arrived on site to replace previously diagnosed gear case, rotor, slider, clutch and wash plate, replaced and tested unit is now running as designed no leaks detected job complete installed W11393685, W10734521, W10754448, W10902814, W10915701"

Arrived onsite for prediagnosed parts upon arrival replaced console ran unit to 350 & tested microwave unit is working as designed

"Arrived on site for unit display flickering and power cycling. Upon arrival, proceeded to replace W11296171 console. Ran diagnostics and passed with no issues. Confirmed the unit displayed correct model number. Unit is functioning as designed ."

Arrived onsite for unit making grinding noise upon arrival customer stated the unit is grinding at the end of the cycle ran diagnostics no errors found ran test cycles found unit is grinding in test cycles there is gearcase oil present ordering parts gearcase w11449841 rotor w11260238 screw w10636382 no leaks observed during service ; ordrng 1 W11449841 (Gearcase) and 1 W11260238 (Rotor) and 1 W10636382 (Screw)

"Arrived on site to test unit for off balance and wet clothes at the end of the cycle. Upon arrival customer stated unit did not want to spin the clothes out, also clothes felt soapy at the end. Only has happened once since previous repair. Tested unit, found no stored error codes. Ran a diagnostic cycle with all components properly engaging. No off balance issues and unit drains properly. Customer may potentially be using to much much soap causing an extra resistance during the spin and unit not reaching target rpm. Advised customer to use less soap and to try different load sizes and monitor. If issue persists, recommend a control and console replacement. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for not draining. Upon arrival customer stated unit stopped mid cycle, would not unlock lid and did not drain. When attempting to open the lid, latch broke. Inspected unit, found broken drain pump wires and damaged latch. Repaired broken wires with a butt splice and secured harness to prevent future damage. Replaced lid latch (W11670519) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for drum not spinning. Upon arrival customer stated unit turns on but the drum does not spin. Verified issue, cycled started but drum did not spin and motor made a loud grinding noise. Gained access to internal components, found bearing on the motor has failed causing the belt to not turn the drum. Attempted to remove blower wheel, wheel is seized to the motor and will need to be broken out in order to replace motor. Ordering wheel, no parts installed, rescheduled for 04/16.; ordrng 1 WP694089 (Wheel)"

"Arrived on site to replace previously diagnosed parts. Upon arrival found an incorrectly ordered part. Drain pan was provided, need the drain tube. Informed customer. Customer would like to be put on the cancellation list for sooner service if possible. Ordering part, no parts installed, rescheduled for 04/16.; ordrng 1 W11745092 (Drain tube extension)"

"Arrived on site to test unit for noisy spin. Upon arrival customer stated whenever unit begins to spin, sounds like an airplane taking off. Tested unit, found a low rumbling noise originating from the gear case when unit began to spin. Also present when hand spinning the basket. Inspected under unit, found all oil from the gear case has leaked out; rotor, slider, and gear case have failed and need replacement. Replaced gear case (W11393685), slider (W10734521) and rotor (W10754161). Ran a diagnostic cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for continued issues of leaking from vent. Upon arrival, contacted techline. Spoke with Boyd . Notes were reviewed from previous visits of test done and parts replaced. Tech said that there is no other repair that is recommended or can be done and that call will be sent for review. Was told to give customer reference number and expect a call within 2 business days. SR# 7741287440. Job complete"

Arrived onsite for unit oven smelling like gas when in use. Checked for leaks and found none. Customer was not smelling gas but rather exaust from ventilation. Disassembled and adjusted air shutter on valve. Also found igniter bowed. Replaced igniter. Tested at 350 degrees with customer present and had improvement. Also advised customer to run vent during cooking for improved air flow. Unit is functioning as designed. Job complete. Documented with safety team. SR7741267377

"Arrived on site to diagnose unit not heating. Requested a cup of water from the customer to test the unit. Ran the unit for 20 seconds to observe operation and listen for any abnormal sounds. The unit heated properly with no unusual noises. Ran the unit again for 1 minute, and the water heated up as expected. The customer then placed food in the unit to defrost, and the unit operated as designed. Unit is heating correctly and functioning as intended. Job complete."

"Arrived on site for oven not reaching temp and mid burner not igniting properly. Upon arrival, found all burner to ignite properly besides the middle . Confirmed burner head ports were plugged with grease. Cleaned burner head and re tested. Mid burner is now burning properly. Customer stated inspector determined oven was not reaching preheated temperature. Ran oven to 350F and checked with thermocouple and ran just fine. Showed customer and agreed with assessment. Unit is functioning as designed. No parts needed"

"Arrived onsite to replace faulty control. Replaced, calibrated and tested. Unit is now functioning properly. Job complete."

Arrived on site to replace damaged door. Replaced door LW11026355. Unit is operating as designed. No leaks present. Job complete

Arrived onsite for unit shaking during spin. Inspected and found suspension completely shot. Replaced suspension set and tested. Unit is now functioning properly. Job complete

Arrived onsite for unit not running and smelling burned. Found unit drain pump is randomly turning on with no water in tub. Relay and pressure switch not responding properly. Need control replaced. Ordering control and return with drain pump and harness Please text customer to schedule. ; ordrng 1 W11603810 (Control)

"Arrived on site for loud noise. Upon arrival, inspected unit. Removed inner rack which should only be used when 2 things are heating. Test all fan speeds and is good. Heated a cup of water for:30 3 times and is heating correctly. cannot duplicate a loud noise. Unit is operating as designed. Job complete. This is an unoccupied new build. There is noone on site to sign at time of visit."

Arrived on site for refrigerator not making ice. On arrival found water in ice maker but upon further inspection I found fc had a defrost issue as well as rc motor sounded like a drain pump when running at intermittent times. I temped ice block in fc and rescheduled customer for 04-11-25 to replace both fc and rc fan motors. Informed customer to keep an eye on ice maker between trips to verify it works properly now that cooling is partially restored. Ordering W11603851 fc Evap motor and will need to return worn previously Sent parts; schdld next appmnt for 4/16 WED !

Arrived on site for unit not turning on . Ran diagnostics all components operating correctly. Unit will let you enter tech software however will not allow customer software. Unit needs a new control. Ordering parts office to reschedule ; ordrng 1 WPW10653840 (Door latch) and 1 W11683480 (Control)

"Arrived on-site for refrigerator not cooling properly. on arrival Confirm failure and upon further inspection I found a leak in the evaporator coil indicating a bad sealed system. Will need office to reschedule once availability. If parts is known. ordering W11125124 compressor, w11507067 evap coil, W11506635 access valve, wpw10143759 uv drier; ordrng 1 W11125124 (Compressor) and 1 w11507067 (Evap coil) and 1 W11506635 (Access valve) and 1 wpw10143759 (Uv drier)"

Arrived on site for unit not drying. Customer was using sense dry and not timed says she uses time dry now and unit drys explained to her how sense dry works. Did find air flow restriction tenant lives in a 42 story high rise has no clue if they ever clean their vents out. Unit is functioning properly and as designed to job completed

"Arrived on site floor range shutting off whenever oven was used on arrival, confirm failure and upon further inspection found breaker tripped.I verify the voltage was 249 L1&2, 123 L1n & L2n, & 0 ng. I replaced.W11696067 control w10856603 broil element w111182108 bake element. Tested oven at five hundred degrees and found unit working as designed without tripping the breaker and informed customer to allow unit to cook 2 hours to help train breaker to handle amp draw change unit works as designed.Call complete"

"Arrived on site for unit not cooling, found both refrigerator and freezer at 62f. Fans are running. Removed back panel and found black oil that has leaked out the condenser. Compressor is running but only pulling 0.3 amps. Followed oil and confirmed unit is leaking from condenser and oil has gone through system and is now contaminated. This cannot be repaired. Advised customer we will forward this to warranty company."

Arrived on site for refrigerator needing w11573761 chute. On arrival installed part and found huge o2krimg as designed. Cuatomer also stated since October the dispenser had been shutting ice onto the floor and I found the issue e diverter missing. Ordering WPW10435760 diverter and rescheduled customer for 04-16-25; ordrng 1 WPW10435760 (Ice diverter)

Arrived on-site to install ordered parts. Installed control(w11683480) and ran factory mode. No error codes and everything is working as designed.

Arrived onsite for dryer with no function. I found the door latch to be broken not allowing the dryer to start cycles. I replaced the door switch and unit is now operating cycles as designed. No gas leaks. Call complete. Installed WP3406107 SWITCH-DOR.

"Arrived on site and was able to gain access to control , found burn mark on control .replaced control W11616491. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete."

"Arrived on site for left door dent. Upon arrival, found dent on left side on RC door only. Ran inspection of superintendent and confirmed only RC door needs to be replaced for this unit. Ordering LW10638684 RC door. Office to reschedule ; ordrng 1 LW10638684 (RC door)"

"Arrived on site for unit dripping water into tub even when unit is powered off. Upon arrival, confirmed issue. Unplugged unit and still valve will dribble. Proceeded to replace W11038689 water inlet. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time"

Arrived onsite for a refrigerator with the FC door staying open when RC door is closed. Found the FC door sticking because of a bad washer. I replaced the center hinge washer and the door works as designed. It does open if the RC door is closed fast but shuts and seals itself. No leaks. Call complete. Installed WP489467 WASHER.

Arrived onsite for previously diagnosed parts. I replaced the main harness and control and unit will now operates as designed. Unit burners work and oven is also igniting. No leaks. Call complete. Installed W11126814 CONTROL AND W11628776 MAIN HARNESS.

"Arrived on site floor range shutting off whenever oven was used on arrival, confirm failure and upon further inspection found breaker tripped.I verify the voltage was 247 L1&2, 123 L1n & L2n, & 0 ng. I replaced W11594188 control w10856603 broil element w111182108 bake element. Tested oven at five hundred degrees and found unit working as designed without tripping the breaker and informed customer to allow unit to cook 2 hours to help train breaker to handle amp draw change unit works as designed. Call complete"

Arrived onsite for unit not draining and not spinning. Upon arrival customer stated it drains but will not allow them to pick a cycle and will continue to drain. I found the unit to drain as soon as plugged in. Unit also drains with the water pressure line disconnected signifying the water pressure sensor has failed on the control. Will need to order control to continue with repair ordering W11603811 CNTRL. Office to RS when we have one on hand.; ordrng 1 W11603811 (CNTRL)

Arrived onsite for refrigerator freezing at the bottom. Customer stated he thinks the door wasn't shut all the way and the ice is melting. The unit is sealing as designed and no gaps are found in the liner. I found the ui to not display numbers correctly which can lead to cooling issues. I unplugged the unit for the power reset and replaced the ui. Unit is operating as designed but will need to order the right hand gasket for the rc door as it is ripping off. Ordering W10407212 Gasket RC. Office to RS. No leaks present. Installed W10849460 CONTROL.; ordrng 1 W10407212 (Gasket RC)

Arrived on site for a refrigerator that has a torn gasket. Inspected unit and work area. I confirmed the customer's complaint and found the upper right hand door gasket torn. I replaced the gasket and tested the unit. The unit began to work and operate as designed. Call complete. W10830162.

"Arrived on site for slabs of ice sitting on grid cutter . Found wire broken on cutter . Replaced cutter . Ran diagnostics and got bin thermistor short . Tested thermistor and was out of range . Replaced thermistor. Reran diagnostics all checked normal. W10919199, WPW10511923 were parts replaced . No water leaks detected at time of service. Job complete"

Arrived on site for ice machine leaking . Found some signs of recent water staining underneath valve . Replaced valveW10897719 . Ran several diagnostics cycles and ran normal cycle . All connections dry . Job complete

"Arrived onsite and replaced bad burner and switch, unit is now operating as designed. W11396790, WP3148952"

"Arrived on site. Removed ice bin found excessive ice build up in chute, cleared ice from chute and ice container replaced separator assembly, tested ice door,door sealing. W11678832"

"Arrived on site for loud noise. Diagnosed noise from damper control,replaced defective damper control powered unit on noise no longer present. Wpw10594329"

"Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser drawer retaining water and the pedestal rails failing, I disassembled the front of the unit and removed and replaced the dispenser, pedestal rails and checked the drain pump filter. Reassembled the unit and tested and unit is operating as designed. No water leaks observed during service, job completed. W11524105, WP8578394-2?"

Arrived on site for no lights. Diagnosed a defective led module per service pointer replaced led module all leds working as designed autho S194AQ. W11407191

Arrived on site to replace console due to debris stuck behind the glass / LCD. Replaced with new console and verified console is clean / working as designed. Parts used - W11665787. Noone on site to sign for ticket.

Arrived onsite for unit with f3e1 false drain. Air trap out of range. Replaced control to repair. W11608056. Unit is now operating as designed. All checks good. W11708056

"Arrived on site to inspect wall oven microwave combo unit error code. Upon further inspection, I found the display showing F2E1-stuck key error code. Placed the unit in diagnostics and cleared the code. Customer advised the code pops up in the middle of the night as they wake up the next morning and find the code, and they haven't been using the unit. I tested the unit and found it is operating as designed and no unexplained issues. I contacted techline and spoke to Brandon and advised of the complaint, history and my findings today. Brandon recommended replacing the console, but to order it directly from the manufacturer as a customer complaint so it will go back to engineering for research on the error code. Brandon provided SR#7741334315. I advised the customer of my conversation with tech support and their recommendations. I am ordering a console -DIRECTLY FROM MANUFACTURER and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service once the part is received.; ordrng 1 W11600634 (Console-ORDER FROM WHIRLPOOL) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site for freezer not freezing. At time of visit unit working correctly,checked freezer temp reading 0 uploaded picture,ran diagnostic all test passed changed defrost setting to adaptive to allow longer periods of defrost cycle."

"Arrived on site to inspect refrigerator door gaskets not sealing. Upon further inspection, I found the right RC door gasket badly torn (photo). I removed and replaced the gasket and using my heat gun, I heated and shaped the gasket to form to the chassis and installed. Tested operations and the gasket is sealing properly. I recommended the customer leave the door closed for a few hours to allow the gasket to mold to the chassis to keep its seal. No water leaks observed during service, job completed. W10830162"

"Arrived on site to replace previously ordered parts per techline recommendation. Upon arrival, proceeded to replace W11645127 diffuser and W11700250 ice maker. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time"

Arrived onsite and documented cusromer concerns and found unit liner is split int he normal pattern on the bottom and not quantifiably deteriorating on the top. Advised cuestomer on use and care. Reported findigns to Jason at SAFETY. Sr#7741302961

"Arrived onwite duento noise from broken roller. Used truck stock repair kit4392065 to repair. Unit is now operating as designed. All checks good. ; ordrng 1 4392065 (Repair kit WP REPLENISH), used 1 4392065 ( Repair kit) from stock"

Arrived onsite and installed new harness to resolve broken drain wire. Completed repair and tested. All checks good. Advised customer on repair. W11513248

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11428524 capacitor. Tested unit and now unit functioning as designed. No water leaks detected at this time."

Arrived on site replaced filter head W11266112. Water flow is back to normal. No water leaks detected at time of service. Job complete .

"Arrived on site for unit not making ice. Upon arrival, ice maker switch was turned off. Turned switch back on and ran test cycle. Advised customer on switch and reset button. Tested unit and now unit is functioning as designed. No water leaks detected at this time . No parts needed"

"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately drained. Proceeded to replace W11608056 control. Ran diagnostics and passed with no issues. No kinks or restrictions in the pressure hose found. Performed service pointer s153EB. Unit is functioning as designed. No water leaks detected at this time"

"Unit 102. Arrived on site for unit making grading noise when agitating. Upon arrival, inspected gearcase and found oil in the shaft. In addition, cam pulley was rubbing on the motor shield. Proceeded to replace W11454741 gearcase and W10721967 splutch assy. Tested unit and now unit is functioning as designed. No water leaks detected at this time. Tenant not home. No one available to sign"

"Arrived on site for door not closing properly. Upon arrival, found inner and outer door separating. Proceeded to replace W11678109 door. Tested unit and now unit is functioning as designed."

Arrived on site for led lights out in top center and fz lights out . Unit does fall under parameters of special project . Replaced all led modules W11632139 except top right fresh food . Module is completely encased in insulation. Stopped and talked to SW . Going to have to reschedule and call tech line and see what they want to proceed with module removal. Please place customer on next available time slot . Nomwater leaks detected at time of service ; O-emld tckt

Arrived onsite for prediagnosed parts & icemaker still not making ice replaced icebin Wpw10347093 was broken ran multiple test on unit RF temps 11 RC temps 28 tested fans in both RF & RC test are good removed back panels to test seal system high side leaving compressor 137 temp condensed it had drop to 110 & the condensed return never got above room temps replaced HV control w11224256 upon further analysis may need seal system ordering parts compressor w11727250 drier wpw10143759 service port w11506635 SSTECH 2HOURS office to schedule ; ordrng 1 W11727250 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Service port) and 1 SSTECH (2hours)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to remove and replace the blower wheel and motor; however, when i disassembled the unit to gain access to the parts, I found the belt that drives the blower wheel from the motor had come off the pulleys (photo). I re-installed the belt and tested the unit and it is operating as designed. No parts were needed to repair the unit. No lint observed during service, job completed."

"Arrived on site for leak at evaporator. Replaced evaporator, drier and compressor vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good. Vacant unit W11557671,w11546605,w10506635,wpw10143759"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the unit is making the same noise as before, just not as loud. I was unable to gain information on the previous repair other than it was a fan noise. I placed the unit in diagnostics and tested all of the fans and could not duplicate the noise. I reached out to the previous tech and they advised the issue was with the FC fan. I gained access to the FC evaporator and found frost/ice built up on the evaporator due to a possible airleak and the defrost thermistor not positioned correctly. I corrected the thermistor and ziptied it to the suction line. I found the sound deadening insulation pads in the upper right and left corners of the evaporator drip tray walls weren't installed correctly and we're allowing warm airflow into the evaporator area causing the ice build up. Using some permagum from my van stock (212643), i sealed off the gaps and then placed the unit in diagnostics and tested the defrost element in test 6 and found the element heating up properly and getting the correct voltage, amp draw, and ohms. I advised the customer of my findings and repairs and recommended they monitor the unit and contact our office if the noise comes back. Unit is currently operating as designed and no water leaks observed during service, job completed. 212643-van stock"

Arrived onsite for unit not leveled & door not closing upon further inspection leveled unit doors are even the RH door does stick out 1/4 more than the LH door currently not causing any seal issues called techline with findings sr#7741336519 unit is working as designed no leaks observed during service

Arrived onsite for unit leaking upon further inspection found service pointer specical project S17304 replaced heater w11537778 ran test cycles & diagnostics unit is working as designed no leaks observed during service

Arrived onsite for unit not draining upon further inspection found f9e1 bad drain motor replaced pump & motor W11416362 ran test cycles cleared codes unit is working as designed no leaks observed during service

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the motor and tested the unit. The unit began to work and operate as designed. Call complete. W11026785.

"Arrived on site for a washing machine that has no power. Inspected unit and work area. I did confirm the customer's complaint and checked voltage going to the control. I found no voltage at the control. I checked goldpitch at the plug and found no voltage. The customer used an extension cord to plug into a different outlet, and we found the unit initially turn on. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test, and the unit ran as designed. I did advise the customer that the issue is with her electrical supply at the outlet. Call complete. No parts were installed."

"Arrived on site for freezer needing sealed system repair. On arrival reconfirmed issue and installed W11506635 access valve, wpw10143759 uv drier, w11547313 compressor. Pulled vac and recharged system with 45g of r600. Inform customer to allow twenty four hours for unit to stabilize temps.Call complete"

Arrived on site. Found control not exiting out of defrost correctly replaced main control. Ran diagnostic all test passed. Wpw10317076

"Makes a clicking noise and does not complete cycle. Also states that unit shakes alot. Upon arrival, ran diagnostics and get error codes F7-E1 tachometer missing or wrong signal,,F0-E3 overload, F7-E6 motor circuit open, and F5-E4 lid not opened between cycles. Control is not allowing me to clear codes. Ran automatic cycle and agitation failed. Unit automatically then started another auto test cycle on its own. Found cam has failed. Also found many drain holes are blocked. Will need basket replaced. Ordering basket, wash plate, and belt. Office to reschedule ; ordrng 1 W11513243 (Basket) and 1 W11510461 (Wash plate) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

Dropped off rack at front door uploaded picture