"Arrived onsite for dishwasher not working. On inspection found that there was 2 errors F4E3 and F7E1. During diagnostics cycle the bottom arm sprayed but the top arm never did. The pump is on back order, when the pump arrives office to schedule appointment. This model has had issues with the moisture vent gasket letting steam in where the ui is, ordering vent gasket for unit. No water leaks detected during service.; ordrng 1 W11545539 (Vent gasket)"

"On arrival verified complaint of upper and lower oven not heating correctly. Ran bake cycles on both, upper oven Set at 350 320 360 320 363 for upper oven. Recalibrated and then checked lower oven set to 350. Low 300 350 304 348. Recalibrated and operational checks good. Job complete."

"Arrived on site for washer blinking lights, upon arrival confirmed failure. Found latch broken and control also not sending any power to latch. Replaced both parts and tested unit, found washer working as designed with no leaks, call complete"

"Arrived on site for dishwasher needing previously diagnosed sump. Upon arrival installed part the. Tested unit. Found no leaks and dishwahd working as designed, call complete"

Arrived on site for refrigerator needing previously diagnosed heater. Upi. Arrival reconfirmed issue and installed part. Found refrigerator working as designed. Call complete

"Same issue with no ice ordering a new freezer door. ; ordrng 1 LW11037733 (Freezer door) and 1 WPW10341320 (Dual valve) and 1 WPW10238100 (Single valve) and 1 W10873791 (Icemaker) and 1 WP2300868 (5/16 union) and 1 WPW10277958 (1/4 fitting) and 1 WP4373559 (Fitting reducer), states that autho needed"

"Arrived on site to inspect unit for long wash cycle times. Upon closer inspection found no error codes but noticed unit was off balance and rocking during test cycle. Adjusted legs to level inner basket and stop the machine from being off balance. Tested unit, unit is running as intended. Job complete."

"Arrived on site for Icemaker not working. Water freezing on floor. Found icemaker was not installed properly. Fill tube was not in fill cup. Removed Icemaker, properly installed and verified operation. Call complete."

Arrived on site for a dryer. That is not turning. Inspected unit and work area. The customer advised that the unit makes out terrible sound when the unit starts but the drum does not turn. Did confirm the customers complaint and found the dryer drum extremely hard to move. I disassembled the unit and found the blower wheel sitting in an awkward position. Went to remove the drum and found the blower wheel. Sit back down into the proper place. Found one of the clamps on the motor had broken causing the motor to lean whenever tension was put on it and causing the blower wheel to grind against the housing. Ordering a clamp and rescheduled the customer to 10/30.; ordrng 1 WPW10121316 (Clamp)

Arrived onsite for a range with a left front burner(dual zone) that is not working upon inspection I found that the burner would not turn on when set to low. I replaced the I-switch and tested the unit several times and found that it is now operating as designed. I did find some places bags behind the unit and removed them as they may be a fire hazard if the oven gets hot enough to melt the plastic. I advised the apt office manager of this and he will make the tenant aware of this.

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site to replace previously diagnosed vent pipe, replaced and tested, unit is now running as designed, job completed"

"Arrived on site to test unit for off balance, tested unit found unit extremely off balance leveled unit and tested, unit is now stable and running as designed, job completed"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced both freezer drawer slides and tested and the FC door is opening and closing as designed. Tested several times to demonstrate to the customer as well. No water leaks observed during service, job completed."

Arrived on site for washer not starting cycle . Found tub full of water . Ran diagnostics and for long drain error . Found wires pulled out of molex connection on drain pump. Replaced terminal spades on wire harness . Unit is draining now . Ran diagnostics wash test . All checked normal. No water leaks detected at this time. Job complete .

"10/25/23 18:53: PR rspndd 10/25 WED, Arrived on site. Replaced damged dishwasher panel. Job complete"

"10/25/23 18:55: CS rspndd 10/25 WED, WED560LHW Arrived on site and replaced damaged dryer top. Job complete."

WFW560CHW4 Arrived on site and checked washer for LOC code. Found control panel not responding. Cyled power to the washer and retested. After power cyling washer showed no errors and ran through diagnostic test properly. Job complete

Arrived on site. Checked washer for LOC code. Found cold water not entering unit causing the pressure switch to see an incorrect water level and lock the washer. Corrected cold water supply and retested. All checks normal. Job complete

"Arrived on site to replace previously diagnosed control, UI, thermistor and heater harness assembly, replaced and tested unit is now running as designed, since unit was not unplugged per request it did not thaw out properly, unplugged unit and advised customer to keep door open in the FC for next 24 hours to allow it to completely defrost, job complete"

"Arrived on site to inspect dishwasher leaking. I found water leaking from the float switch. I am ordering the door gasket, switch housing, and float to resolve. ; ordrng 1 WPW10316267 (Standpipe) and 1 WPW10346525 (Float)"

"John site for a refrigerator that is not cooling either section. Inspected unit and work area. Found the compressor over ramping and shutting off as soon as it was trying to start indicating a failed start winding. Found a compressor extremely hot to touch indicating the compressor had failed. I replaced the compressor, dryer, and coupler and vacuumed down the unit to -31 psi. Found pressures hold for 15 minutes without budging. Added 56 g of R600 refrigerant and tested the unit the unit began to work and operate as designed. Call complete."

"Arrived on site to inspect dryer timer concerns. Upon further inspection, the customer advised that the timer is not advancing and the dryer will not turn off. I inspected the door switch and found it good. When I removed the control panel and I found the timer harness not connected (photo). As a precaution, I removed and replaced the timer and knob and at the customers request, I switched the door to open from the right side. Tested the unit and it is operating as designed. No lint observed during service, job completed."

"Arrived on site for a cooktop that is not igniting properly and is creating larger than normal flames. Inspected unit and work area. The customer showed me what was happening and what we were finding the unit was clicking multiple times and would shoot up larger than normal flames. I checked the burner tabs and found the burner cabs were not sealing properly. Checked all burner caps and found some of the burner caps had been placed on the wrong burners, causing the issue. After receiving the burner caps on the correct burners, found the unit working an operating as designed. I called Whirlpool safety team and spoke to Lashonda SR# 7737602736. She advised that she noted the account and make note for the repair at this time. Call complete."

Arrived on site to install new control and evaporator fan assembly. New control has updated software to resolve the freezer moisture / ice issues. Replaced main control and fan assembly and tested. Verified fan operation. Customer advised to follow up if noise returns so we can report to tech line. Repair completed.

"Arrival bed on site to inspect unit for loud noise and thumping during operation. Upon closer inspection found idler is seized not allowing proper rotation. Replaced idler, tested unit, unit is running as intended. Job complete."

"10/25/23 19:12: CS rspndd 10/25 WED, Arrived on site. Replaced damaged front panel and outer door. Job complete"

Arrived on site. Replaced damaged front panel and handle. Job complete

"Arrived on site. Found microwave not heating. Diagnosed failed high voltage components. Removed microwave from installation and replaced magnetron, diod and capacitor. Tested unit. All checks good after repair. Job complete"

"WDT750SAKZ2 arrived on site to install previously diagnosed and ordered parts. Removed and replaced the wire harness, terminal block and power cord. Restored power to the unit and tested and the unit is operating as designed with no water leaks observed during service."

Arrived on site to inspect dishwasher not running. I found error code F4E3 and F7E1. I tested the wash motor and found it open. I removed and replaced the motor assembly and tested. The unit now operates as designed. No leaks observed during service.

"Arrived onsite for a refrigerator that is making a vibrating noise and is not leveled. Upon arrival I attempted to leave the unit and found that the vibration would go away but the unit is leaking back at extreme angle that the customer is not happy with they want it leave with the cabinet. I am ordering some shims to put at the back of the unit to help straighten out the unit, I am also ordering some sound pads as the condenser may be vibrating up against the chassis. And setting return 11/01/23; ordrng 2 4387828A (Shims)s and 2 W11113654 (Wound pads)s"

"Arrived onsite for washer making noise. On inspection found that the nut on the pulley had backed off and the pulley had dropped down and was wearing on the shield. Pulled the shield off and ran diagnostics and the noise was gone. Tighten the nut and Installed a new shield , ran diagnostics again and the noise was gone. No water leaks detected during service."

"Arrived onsite for unit making noise. Tested onsite and noise was apparent. Disassembled and replaced motor, blower wheel and installed pads on metal to metal contact to reduce vibration. Reassembled and tested. Now operating with no noise. Job complete"

"Arrived on site. Replaced defective icemaker. Power cycled unit,ran diagnostics harvest passed ran fill test passed."

Arrived onsite for previously diagnosed parts. Changed all the parts off the old dishwasher to the new tub and tested the unit. Found no leaks at the time of the diagnostic cycle. The unit is operating as designed.

Arrived on site for not filling correctly. Upon arrival test unit and filling slow. Ran cold water components test and cold valve failed. Need to replace valve. Replaced valve and test unit. Unit is now operating as designed. No leaks present at this time. Job complete.

Arrived on site for you to make a little noise. Tested unit and found vibration noise coming from rear. Found vibration coming from external vent tube. Leveled unit and adjusted vent. No noise at this time. Job complete

"Arrived on site for dishwasher not working. This is a new dishwasher. Never worked per customer. They had to turn breaker off. On reset Showing f8e1 and running drain pump. Found float switch was open and not working. Replaced switch. Accessed diagnostic and found f9e2 and f8e4. Cleared codes. Completed diagnostic. All components now working, call complete."

Arrived onsite for a refrigerator that has no lights in the unit at all. Upon inspection I found that all the leds where out. I replaced all of them according to Special Project S84638 and found unit operating as designed

"WRS325SDHZ08 Arrived to inspect gasket issue. I found the RC door gasket would not seal at the upper 1/3 of the door. The chassis had not been set during initial installation and after correcting, the twist within the cabinet started to settle. I set the door height and squareness and the gasket started making contact with the mullion. No leaks observed during service."

"Arrived on site for a refrigerator that has lights out in the refrigerator and freezer sections. The customer also explained that he had issue with his dispenser bucket as the bucket was cracked and broken. I did explain to the customer that we could order it for him, but that it would be done so out of warranty. The customer explained that he was told that it would be sent to him by whirlpool. did verify the customers complaint with the lights out. Use the LED kit to replace the lights and tested the unit. The unit began to illuminate and work as designed. Call complete."

Arrived onsite for a refrigerator that has light out. Upon arrival I found that the leds where out. I replaced all of them and found. Unit operating as designed. Upon arrival I found that the ice maker was operating as designed

"Arrived on site to inspect ice machine not making good ice. Upon further inspection, I found a small amount of ice in the bin and it was wet/watery. There was a slab of ice forming on the evaporator and I observed it until it formed and when the heat valve came on, the ice began to sweat, but failed to slide off the evaporator before the heat valve turned off and the recirculating pump came on and forced water over the evaporator causing the ice to slide off. I found the evaporator has build up on it causing the ice to stick. Per customer request and due to the evaporator being dirty, I am ordering the sealed system. Ordering the compressor, evaporator, non-uv drier, access valve, pump harness, fill tube, CNOTE-3 HOUR JOB, CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 W10863947 (Fill tube) and 1 WPW10218037 (Evaporator) and 1 W11126268 (Pump harness) and 1 WPW10605286 (Compressor kit) and 1 W10843121 (Non UV drier) and 1 W11506635 (Access valve) and 1 CNOTE (3 HOUR JOB) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site and customer said he figure it out. He didnt know there was a breaker outside. He reset the breaker and unit working. So he canceled at the door.

Arrived on site to inspect unit for not heating or drying clothes properly. Upon closer inspection found no air flow in or out of lint trap. Upon closer inspection found blockage of air flow is from duct work in customers home. Advised customer to have vents cleaned. Job complete.

"Arrived on site for oven not igniting . Also customer mentioned right front burner isnt igniting properly . Found glow igniter has failed . Replaced igniter . Oven is lighting now but flame is really yellow . Ordering safety valve , burner head and cap . No gas leaks detected at this time. Call to set return ; ordrng 1 WPW10183368 (Cap right front) and 1 WPW10515455 (Burner head right front) and 1 W11220387 (Burner tube) and 1 WP98014893 (Valve) and 1 W11346659 (Regulator)"

On arrival verified complaint of not fully spinning out the clothes. Customer states it partially spins out but clothes are still too wet to put into the dryer. Ran diag check and found no error codes. Ran diag test and all components activated correctly. Ordering pressure switch and main control for probable failure to sense correct pressure of clothing. Reschedule for 11/1; ordrng 1 W11316246 (Pressure switch) and 1 W11550649 (ACU)

"Arrived on site for dryer not heating, removed bottom panel. Confirmed heater was open. Found power good at junction. Replaced heater. Verified operation. Found vent is restricted in wall. Left unplugged and advised customer to have vent cleaned. Call complete."

"Arrived on site with new board. Now supply board is just humming, verified 126v ac and 12.1 vdc coming out on connectors, will need supply board along with control. Possible bad board from stock. Even disconnecting harness will not activate. Removed and returning board. Read disclaimer. Call complete."

"WDF331PAHS1 Arrived to inspect non-washing condition. Service test mode had 4-3 and 7-1 codes stored and I cleared for testing. After filling in service test mode, I found there was no pump action and I tested and verified line VAC to the pump. I removed and replaced the sump assembly and tested and all functions returned to the unit. No leaks observed during service."

"Arrived on site , replaced valves and water level switch . Ran diagnostics. All checked normal. No water leaks detected at this time. Job complete"

WRT311FZDM02 Arrived on site to install an ice maker that was on site. Removed and replaced the ice maker and tested and the unit operated as designed with no water leaks observed during service.

"Arrived on site to inspect unit for interior light not functioning. Upon closer inspection found bulb filament was not connected. Replaced bad bulb, tested unit, unit is running as intended. Job complete."

"Arrived on site to diagnose cooktop that was running all the igniters at intermittent times during cooking of various items. Examined unit and traced to rhe unit having some burner flames too low, so reigniter was tripping. Raised flame height and showed customer that when I adjust the height too low, igniters spark. Raised some burner heights ane verified proper operation. Repair completed."

"Arrived on site to test unit for tub ring issue, tested unit found tub ring broken, replaced and tested, u it is now running as designed, job complete"

Arrived on site to inspect ice dispensing issue. The cubes get stuck in the ice door. I found the ice door shutting too soon with no pause. I am ordering the ice door assembly to resolve. No leaks observed during service. ; ordrng 1 W11423781 (Ice door)

Arrived on site for refrigerator not cooling. Found unit was unplugged on arrival. On start up I confirmed compressor does not start. Used different known hood start device. Compressor still does not kick on. Will need new compressor. Advised customer they will be call to schedule service. Copper cap tube; ordrng 1 WPW10143759 (Drier) and 1 W11506635 (Coupler) and 1 W11557425 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)

On arrival verified complaint of f3e0. Replaced both main and temp sensor. Ran test bake cycle and unit came online properly with no error codes. Calibrated and job complete. No gas leaks detected during service.

WGD5010LW3 Arrived to inspect drying issue. The customer advised me the actual issue was with noise and presented me a video of the issue. I noted a very fast paced squeak appeared after the burner engaged and he unit heated. Inspection of the idler pulley showed discoloration that denoted the likelihood of the bushing preventing rotation. I had a new idler arm assembly on my truck and installed a and tested. The issue was resolved and I could not recreate the issue after allowing five complete heating cycles of the unit to occur. No gas leaks detected during service. ; used 1 WP691366 (Idler Assy) from stock

Arrived on site to test unit for light not working. Will need to order new light bulb and new light transformer and new fuse. Office to reschedule ; ordrng 1 W10886919 (Light) and 1 W11238401 (Light transformer) and 1 W11188752 (Fuse)

"Arrived on site to replace tub assembly. Water will need to be cut off inside shed outside of home. Moved washer to middle of floor in living room to do repairs. Removed old tub assembly and installed new. Found the port the dome for the pressure hose on the tub was broken once installed. Reinstalled old tub assembly, reinstalled and tested the washer to ensure their were no leaks. Will need to re-order the tub assembly and also the pressure hose as one of the clips will no longer stay secured. Return visit will need 2 techs and 2 hrs for repair., ordrng W11456953 / PRESSURE HOSE and W11378552 / TUB ASSEMBLY (by CS)"

"Arrived on site to inspect unit for tripping breaker with 27mins remaining in wash cycle. Upon closer inspection checked amp draw highest it got was 8.6 amps, could not replicate breaker tripping. Verified no damaged wires or loose connections. Advised customer to replace AFCI breaker per service pointer W11525530 to resolve breaker tripping issue. Job complete."

"Arrived on site to inspect unit for not opening. Upon closer inspection found unit was not plugged into its own dedicated outlet was plugged in power strip, moved unit to its own outlet unit ran but lights flickered in home. Recommended client plug unit into dedicated outlet amp draw jumped to near 13 during usage. Job complete."

WMH31017HZ08 arrived on site to install a previously diagnosed and ordered part. Replaced the cavity thermostat and tested the unit. Unit is heating as designed.

"Arrived on site to replace previously diagnosed FC door, replaced and tested, unit is now functioning as designed, job complete"

WFE320M0JS03 arrived on site to install a previously diagnosed and ordered part. Removed and replaced the cook top.

"Arrived on site to inspect unit for error code f7e2, variable speed wash motor failure. Replaced pump and motor, tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived on site for washer making a screeching noise. Upon arrival confirmed failure and traced noise back to the spanner nut. Found it had come loose and was causing tub and gearcase to rub. Was able to lock it back down and tested unit with laundry on high speed spin to make sure it stayed in place. Found no leaks and unit working as designed. Call complete

MHW8630HC4 Arrived to inspect errors and draining issues. The unit had F9E1 and F0E2 stored in memory and I cleared for testing. I found extremely slow draining and removal of the strainer showed it plugged with debris. During final testing I could her the tub bearings squeal loudly and the tub assembly will require replacement. Office to order tub assembly and schedule for two techs and two hours. No leaks observed during service. Drain safety strap added.; ordrng 1 W11378552 (Tub Assy) and 1 2Techs (2 Techs) and 1 2Hours (2 Hours)

Arrived on site to install previously diagnose parts. Inspected unit and work area. Replaced the terminal block and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for water leaking. Found ice build up from drain,removed bin cleared ice from freezer floor and in drain,defrosted drain checked water flow good."

Arrived onsite for unit not making ice. Upon arrival inspected unit. Tested and ice maker is completing cycle. Could hear valve energize but no water. Checked water supply and found wall supply is incorrect. On position is off and off is on. Secured supply and tested. Unit is now functioning properly. Job complete.

Arrived on site for ice machine not draining and leaking. Upon arrival confirmed issue and found drain pump had failed. Replaced drain pump and fill tested to make sure unit wasnt leaking further. Found unit make two batches of ice and working as designed. Call complete

"Arrived on site for tripping breaker. Upon arrival, breaker is tripped. Restored power and test polarity and is good. Replaced control, bake element and broil element. Found unit continues to Tripp breaker on cold preheat only. Called tech line and spoke with Andrew. Checked amp draw from L1 and L2 during preheat and cooking. Get 15 amp- 14 amp when replays close. It is determined that the issue is with the breaker getting a slight feedback during cold preheat. Tech determined unit is operating as designed. Job complete SR# 7737635663"

"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found both the FC & RC doors were dented (photos). I removed and replaced both doors and using my heat gun, I heated and shaped the door gaskets. Inspected for gaps in the gaskets and found none. Cleaned the fingerprints from the doors. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker turned off and the ice maker arm in the down position. I attempted to remove the bin and it was stuck. I placed the unit in diagnostics and tested the ice maker and it is operating as designed and the arm went back to the home position. I tried to remove the ice bin again and found a ball of ice in the ice chute and was wedged in the ice bin. Using my steamer, I removed the ice and was able to remove the ice bin. Cleared the ice from the chute and ice bin and tested the fill tube. I found the fill tube is operating as designed. Recommended the customer allow the ice bin to completely dry before placing it back in its space. Unit is operating as designed. No water leaks observed during service, job completed."

On arrival replaced main control WP sent to customer. Cyst stated ice disp not dispensing ice. Found motor attempting to activate but unable. Unable to get access as the ice chute cover seems foamed in. Ordering door for FC do to damage possible during repair as well as ice disp and ice paddle as it activates intermittent. Office to Rs; ordrng 1 W11629728 (Paddle ice) and 1 W10822606 (Ice disp motor) and 1 W11633128 (FC door)

Arrived onsite for unit Not producing ice. Inspected unit and ran diagnostics and found failed grid cutter. Unit falls under one year warranty for Grid cutter. Ordering correct cord cutter. Office to reschedule; ordrng 1 W10919199 (Grid cutter)

Arrived onsite for a refrigerator that will continue running after dispensing. Ice/water. Upon testing I could not duplicate the issue but I did replace the ui and the dispenser. And tested it and found that it operating as designed.

Arrived onsite for unit filter stuck. Upon arrival inspected unit. Found customer having difficulty removing filter. Tested and found filter is secured properly. Instructed customer on how to properly remove and secure filter. Unit is functioning properly. Job complete

Arrived on site to test unit for loud noises. Ran diagnostics and found unit slightly louder than usual. Unit is working as designed. Found excessive gaps surrounding unit is adding to amplifying noise plastic tub dishwashers produce. Advised to enclose surrounding gaps if wanting to help with noise. But unit is working as designed and no further repairs required at this time. No leaks detected. Job complete.

"Arrived on site for refrigerator making loud noise, confirmed noise is not coming from inside. Unit is cooling properly. Accessed rear and noise stopped as soon as I touched rear panel. Removed panel. Repositioned tubing and wiring. Properly attached rear panel. Unit now operating normal. Call complete."

"Arrived on site to inspect dryer noises. Upon further inspection, I test3d the unit and immediately it began to make a rubbing sound as the drum tumbled. I opened the unit door and inspected the drum seal and found a broken zipper in between the drum and front bulkhead. Removed the zipper and retested and unit is operating as designed. No lint observed during service, job completed."

Arrived onsite for a dryer that runs but will not heat. I found the cut off open. I installed a cut off kit and tested the dryer. I found the dryer working as designed but found the airflow poor. I advised the customer to have the house vent cleaned and showed them the screen at the end of the house vent was almost completely stopped up with lint. Call complete.

Arrived on site for dryer needing previous diagnosised motor and wheel. Upon arrival installed parts and tested dryer. Found it wasnt overheating and ready for use. Call complete

"Arrived on site. Found water pan over filling sensor not recognizing pan full replaced defective sensor,ran diagnostics all test passed."

Arrived onsite for unit not leveled. Upon arrival inspected unit. Found unit needed leveling and also the cabinet surround was not leveled. This made the gap between the two exaggerated. Corrected unit and is level. Notified customer that due to cabinet the gap around wil not be even. Job complete

Arrived on site for failed suspension. Upon arrival inspected unit and found defective basket caused suspension to fail. Need to replace suspension and basket. Ordering basket and wash plate and returning with suspension. Office to reschedule ; ordrng 1 W11172199 (Basket) and 1 W10919191 (Washplate)

Arrived on date to follow up on refrigerator with locked compressor. Pierced system and found 0 pressure and 0 refrigerant present. I replaced the drier and compressor and vacuumed. Could not get vac. Traced leak to evaporator and also a 1/8' hole in the low pressure side of the evap tubing. I was able to patch the hole and replaced the evaporator. Verified good vacuum. Unit was heavily contaminated and got vacuumed for an extended period of time (found moisture and oil mixed). Charged and tested. Verified cooling and frost pattern starting. Repair completed.

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised theyve been fiddling with the arm bar and that that has seemingly gotten the thing to work on Acacian but this last time, the unit has not continue to make ice. Didnt find ice in the mold and found proper voltage going to the icemaker. Found temperature in the freezer at 3?F. Replaced the icemaker and immediately found the unit harvesting and feeling as designed. Advise the customer to call back if any other issues persist. Call complete."

"Arrived on site to test uni5 for control not working, tested unit found unit is working but has cosmetic damage on the door and console, contractor wants this replaced asap do to home is closing, will need to replace door and console on next appointment ordering parts office to reschedule ; ordrng 1 W11173823 (Door)"

Arrived on site for an oven that is not heating properly. Inspected unit and work area. The customer advised that the unit did not hear through one of the ready meal cook items that she bought from H-E-B and she believes that the unit is a little under temperature. The customer advised that she had to cook the food for an extra 5 to 10 minutes so she doesnt think its too far off but wanted to have it checked. Ran the unit through a 375?F eight cycle and found the unit cycling between 403?F and 348?F indicating an average temperature of 374.5?F. did explain to the customer that the unit appears to be heating and operating as designed but did show the customer how to calibrate her unit. I did explain that some of those ready meals may have different sizes of chicken and that may have been what caused the issue due to a thicker cut of chicken needing more time. The unit is working as designed. Call complete.

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. I tested voltage at the wall and got 245V. Pulled the unit out and removed the back panel and tested the cutoffs, thermostat, fuse, element and timer and found the hi-limit thermostat had shorted due to a loose connector and the timer was not providing voltage. Removed and replaced the thermostat and retested and found the timer continues to not provide voltage. Removed and replaced the timer and retested and unit is operating as designed."

Arrived on site to test unit for error f8e4(overfill/float switch). Cleared error code and found unit tilting slightly forward. Also found RO system drain tied into dishwasher drain. Leveled unit and advised to have RO drain inserted into drain directly. Ran diagnostics and found no signs of overfilling and no signs of leaking. Advised customer to minimize soap use as unit is supplied soft water to prevent over sudsing. Job complete.

Arrived onsite for cooktop flame going out. On inspection this the center burner that goes out when going from high flame to simmer flame. Installed a new dual valve and tested the unit. The unit now is operating as designed and no gas leaks detected during service. W

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer explained that the unit started making a really loud buzzing and clicking sound and then the unit completely lost its temperature. He advised that the unit makes the sound every 5 to 10 minutes at this point and will not cool. Found the compressor in touch. Unit will need a new compressor for repair. Ordering all sealed system components and the office will need to contact the customer about a return date due to limited parts availability and need for a two hour service.; ordrng 1 W11370574 (Compressor) and 1 W11559685 (Drip tray) and 1 W11506635 (Access Valve) and 1 WPW10143759 (Drier) and 1 Nitrogen (Nitrogen) and 1 Lokringkit (Lokring kit) and 1 W11504448 (Cap tube to drier coupler)

"Arrived on site. Replaced defective hinge assembly on fresh food side,found unit uneven added shims to right back side adjusted front wheel stop tested door operation good."

Arrived on site to follow up on washer not draining. Replaced harness due to harness repairs not holding. I advised customer if issue repeats I can upgrade the wiring. Unit is working as designed with the new harness. Repair completed.

"Arrived on site to inspect refrigerator water dispenser not dispensing properly and water flow is slow. Upon further inspection, I tested the dispenser and found the water flowing very slowly and taking too long to fill a cup. I found the filter head was new and the customer has a new filter installed. I found previous tech replaced the filter head and valve. I tested the water pressure at the wall and it was good. I tested the valve and found it bad. I removed and replaced the valve and retested the dispenser and found the unit operating as designed. No water leaks observed during service, job completed."