We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78748
Kevin
Job Details: 04/14/2022
"Arrived on site and found heating element is broken, will need to bring back heating element to correct issue; ordrng 1 W10518394 (Element)"
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW3
Near Austin, TX 78748
Kevin
Job Details: 04/14/2022
"Arrived on site and found door latch is broken, after replacing it washer will now complete a diagnostic cycle, job complete"
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Gatesville, TX 76528
Tyler
Job Details: 04/14/2022
"Arrived site for dryer overheating. Upon arrival confirm complaint and found F4E4 & F4E1 errors in diagnostics. Found element grounding out with failure coils, also found ACU intermittently sending low voltage to hardware. Replaced ACU and element allowed unit to run 30 minutes both the customer and I confirmed no over heating issues. Call complete ; ordrng 1 279838 (Element (dont order/used from job# 336864))"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/14/2022
"Arrived on site for oven clock advancing faster than time of day. Inspected unit and work area. Performed diagnostics mode and checked fault codes, none stored. Found unit not connected to WiFi. Spoke with customer on how to connect unit to WiFi. Unit is operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/14/2022
Arrived on site for dishwasher not draining. Inspected unit and work area. Tested drain pump and found activating. Found drain line clear. Inspected drain pump housing and found object stuck in housing and not allowing impeller to turn. Assembled unit and performed diagnostics mode. Monitored test cycle and found unit operating as designed. Spoke with customer on service performed.
We serviced a
KENMORE DISHWASHER
Model 665.12773K312
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/14/2022
"Arrived on site for dont drying dishes. Inspected unit and work area. Performed diagnostics mode, found error code F6-E6 cold water entering unit and F8-E1 slow drain. Found no loop in drain line and no access to correct due to reverse osmosis. Measured incoming water temperature at faucet and found 120?. Measured amp draw to element at 7.5 amps. Found suds from rinse aid as designed to show that it is working as designed. Found hot temperatures at end of test cycle on element. Unit is operating as designed. No water leaks detected during service. Spoke with customer on error codes and user care guide."
We serviced a
KENMORE DRYER
Model 110.6513241
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/14/2022
Arrived on site for dryer not drying clothes. Inspected unit and work area. Performed air flow test and found tester not registering air flow. Removed vent and found no air flow. Disassembled unit and found blower housing clogged (see SD-pic). Cleared blower housing. Tested operation with blower housing off and found unit operating as designed. Assembled unit and performed air flow test with vent off and found good air flow. Attached vent and performed air flow test and found restriction in home venting. Informed landlord of venting issue.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78749
Kevin
Job Details: 04/14/2022
"Arrived on site and inspected dryer and found push to start switch has failed. After replacing it dryer is now working properly, job complete"
We serviced a
WHIRLPOOL OVEN
Model KFGD500ESS04
Near Austin, TX 78749
Kevin
Job Details: 04/14/2022
"Arrived on site and replaced igniter diagnosed on previous visit. After replacement upper oven is now heating properly. Collect the remaining balance, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS3
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/14/2022
"Arrived on site for refrigerator leaking water in FC. Inspected unit and work area. Found sign of clogged defrost drain. Gained access to condenser drain and found duckbill clogged. Will need to replace duckbill with P-trap kit. Contacted claims department and found kit will be covered (SC). Disassembled FC and removed ice from evaporator drain pan. Found ice maker mold chipping. Recommend to replace ice make. Contacted parts department and part was delivered while on site. Removed duckbill and installed kit. Removed ice maker and installed new. Assembled unit and tested defrost operation. Tested ice maker cycle and monitored operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/14/2022
"CArrived on site for washer making noise in agitation cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault F7-E6 motor fault. Gained access to motor and measured resistance and found correct. Measured capacitor farad and found correct. Removed cam and grease leaking from gearcase. Will need to replace gearcase to repair.
We serviced a
JENN-AIR COOKTOP
Model JGC8430BDS
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/14/2022
Arrived on site for cooktop front right burner not igniting. Inspected unit and work area. Tested operation to verify failure. Found spark igniter sparking downwards. Adjusted igniter and cleaned. Assembled burner and tested operation. Found working as designed. Had customer test burner as well.
We serviced a
LG WASHER
Model WM2277HW
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/14/2022
"Arrived on site for washer making a squeaking noise. Inspected unit and work area. Found noise occurs when spinning basket by hand. Gained access to bearing and rotor. Found slack in rotor. Removed rotor and found rotor bolts loose. Tightened rotor bolts and reinstalled rotor. Spin tub by hand and found noise no longer occurring. Added zip tie to drain line. If noise reappears will need to replace rotor and stator,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Georgetown, TX 78628
Vincent
Job Details: 04/14/2022
"Arrived on site for Refrigerator dispensing low water pressure, tested unit and found low water pressure on dispenser. Replaced water valve and continued to do the same right after I replaced the valve. Tested water pressure coming out her wall and found the problem there. I advised CX to contact a certified plumber and get the water line supply fixed no water leaks detected during service, job completed"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Kyle, TX 78640
Andrew
Job Details: 04/14/2022
Arrived on site to test unit for hissing/gurgling sound. Found drain hose was not installed properly. Secured drain hose and notice cold water valve on homes wall was leaking. Advised customer to have valve replaced. Turned water valve off to stop leak. Advised unit will not work properly with cold water off and to have valve replaced asap. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Kyle, TX 78640
Andrew
Job Details: 04/14/2022
"Arrived on site to test unit for no/little ice production. Found stored error code E2(ice maker lost position). Temps were correct in RC, FC and ice maker compartment/bin. Noticed right RC door switch was not turning lights on. Removed switch and found it not connected. Attempted to pull connection out from linear with no success. Connection is to far into linear to connect to switch. Removed excessive foam and tried to pry and pull on connection to break it loose with no success and stopped attempting as to not damage unit. Spoke with tech line and was told Whirlpool would be contacting customer. No further repairs recommended at this time. SR#7733434379"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Seguin, TX 78155
Andrey
Job Details: 04/14/2022
"Arrived on site to test unit for excessive shaking, tested unit found Unit at optimal performance, no excessive shaking detected, spoke to customer , customer has switched from side loader washer and was not aware that some shaking is normal, advised customer not to overload washer or under load to minimize vibration, if unit becomes of balanced, pause and adjust clothes, at this time unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Seguin, TX 78155
Andrey
Job Details: 04/14/2022
"Arrived on site to test unit for loud vibrating noise, tested unit found unit quiet but as soon as you open the door and the unit moves to a perfect position the vibrating noise returns, pin pointed the noise coming from condenser vibrating against refrigerator frame, installed sound pad from truck stock part #W11113654 under condenser, noise is now gone, moved unit to different positions, no noise is present, advised customer to monitor and if the noise returns to text me directly, at this time unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Seguin, TX 78155
Andrey
Job Details: 04/14/2022
"Arrived on site to replace previously diagnosed timer, tested unit found timer is not needed, ran vent test and test failed even though the exterior vent is only 12 inches away, looked behind unit and found the vent completely squished pulled unit from wall performed test and it passed, removed vent and found housing sticking out 2.5 inches, spoke with contractor and he will cut it back so when unit is pushed against wall same issue wont occur at this time there is no issues with unit, job complete"
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Seguin, TX 78155
Andrey
Job Details: 04/14/2022
"Arrived on site to test unit for self clean not turning on and cook top hot light is not turning off, tested unit for shorted FR infinite switch, replaced switch light turn off, put into self clean mode, it activated with no issue, unit is running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78132
Andrey
Job Details: 04/14/2022
"Arrived on site to test unit for dishes not drying, put unit through diagnostics cycle, all components engaging and heater element is heating, advised customer on standard operating procedures, noticed that there was no rinse aid and customer only filled it once since February, advised customer on procedures to get better results for drying, customer was not aware on how long the cycles last on dishwasher, at this time the unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near New Braunfels, TX 78132
Andrey
Job Details: 04/14/2022
"Arrived on site to test unit for LF error code, tested unit found hot water valve when open is just trickling causing LF error, replaced valve, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model JDB1250AWW
Near New Braunfels, TX 78132
Andrey
Job Details: 04/14/2022
"Arrived on site to test unit for whining sound and rattling, tested unit found rattling coming from sump, removed sump covers found multiple metal fragments and plastic pieces rattling against the chopper blade, removed objects, tested unit , unit now running as designed, no leaks detected job complete ; ordrng 1 WP99003149 (Wheel)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near New Braunfels, TX 78130
Andrey
Job Details: 04/14/2022
"Arrived on site to test unit for water remaining at the end of cycle, tested unit found no Restrictions in drain hose, put unit into diagnostics and found F9E1 error, activated drain pump and its taking to long to drain, replaced drain pump, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
GE COOKTOP
Model JP989TK1WW
Near Elgin, TX 78621
Joe Z
Job Details: 04/14/2022
"Arrived onsite for DUAL HEATING ELEMENT REPLACEMENET KIT. Upon arrival customer had already installed element kit, it will just not energize. Found 2 wires connected on wrong terminal. Secured the wires in correct place. Test unit and unit operates correctly.job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Elgin, TX 78621
Joe Z
Job Details: 04/14/2022
Arrived onsite for Grinding or Rubbing Noise . Upon arrival test unit and heard a noise from bottom of unit. Found cam was loose and making noise. Removed cam and reinstalled. Test Unit and unit operates as designed. No leaks present at this time.job complete
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near Georgetown, TX 78626
Gerry C
Job Details: 04/14/2022
"Arrived to inspect burner issue. The inner section of the two part burner was heating to red hot and then switched to the outer after several minutes. I advised the CX that this issue is a common complaint, but how the newer units are designed to operate and it is working correctly. The left front burner switch was sparking badly and I removed and replaced it. Operational test good.
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Andice, TX 78628
Gerry C
Job Details: 04/14/2022
"Arrived to inspect burner issue. The CX advised me that they had found and removed soot from one of the burners and the issue has not returned since. I tested all burners and they ignited as designed and flame heights were within expected ranges. Operational test good, no gas leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78717
Gerry C
Job Details: 04/14/2022
"Arrived to complete prior attempt. I extracted the failed rotor hardware and then tested. The unit developed a high-pitched squeal during spin and I removed and replaced the gear case assy. I tested through multiple modes and the issue was resolved. Operational test good, no leaks observed during service. Drain safety strap added."
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC0
Near Austin, TX 78751
Scott
Job Details: 04/14/2022
Arrived on site for Ui not powering up. Unit powered up when I arrived . Ran diagnostics got off balanced load . Did small adjustment of leveling feet . Ran both manual all and auto test . Passed both . Ran quick wash also . And drain and spin to make sure balance issue was resolved . Recommended no repairs at time of service . Did recommend running a clean cycle . No water leaks detected at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Austin, TX 78751
Scott
Job Details: 04/14/2022
"Arrived on site for dryer not powering up. Checked and found no power at block. Found breakers tripped . Reset breaker . Now getting correct voltage . Ran diagnostics ,no error codes . Unit is now heating properly . Breaker is a gfi. Recommend having customer have an electrician look at outlet and breaker . No lint build up at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78752
Scott
Job Details: 04/14/2022
"Arrived on site , replaced sump,vent ,acu control. Ran diagnostics. No error codes . All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78704
Leonardo
Job Details: 04/14/2022
Arrived on site to replace ui and console. Replaced both parts test unit and unit test good job complete.
We serviced a
GE RANGE
Model JGSS66SEL3SS
Near Austin, TX 78704
Leonardo
Job Details: 04/14/2022
Arrived on site to test unit for unit tripping breaker when tuning oven on. Test unit and found shorted board. Replace board test unit and oven turning on but when you open the door it trips breaker. Test unit and found bad light socket. Ordering new light socket office to reschedule ; ordrng 1 40A15 (Bulb) and 1 WB08T10026 (Socket)
We serviced a
LG WASHER
Model WT7300CW
Near Round Rock, TX 78681
Vincent
Job Details: 04/14/2022
"Arrived on site for washer no power, inspected unit and work area. I disassembled unit control board to test for power and we had power to board but no feedback, will need a new main PCB in order to work. No water leaks detected during service job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HV3
Near Hutto, TX 78634
Vincent
Job Details: 04/14/2022
"Arrived on site for microwave not working, inspected unit and work area. Tested voltage at wall and had good voltage, i then tested unit and had no power. Disassembled unit and found blown fuse replaced it and it blown when I open door. Will return on 4/18 to finish job with ordered parts. ; ordrng 2 W10138793 (Fuse)s"
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Round Rock, TX 78664
Vincent
Job Details: 04/14/2022
"Arrived on site for server making nosies. Inspected unit and work area. Disassembled unit and found weeks getting stuck and also idler pulley, replace parts needed. Tested unit and is working as designed. No water leaks detected on steam dryer, job completed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Round Rock, TX 78665
Vincent
Job Details: 04/14/2022
"Arrive on site for dryer not heating, inspected unit and work area. Tested heat temps, and no heat. Disassembled unit and tested all components and found thermostat open. Replaced part and reassembled unit. Tested unit and is now operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Hutto, TX 78665
Vincent
Job Details: 04/14/2022
"Arrived on site to install previously diagnosed parts, disassembled unit and installed new fan motor and defrosted ice build up in the evaporator. Tested unit and is now performing as designed , no water leaks detected during service. Job completed."
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Lakeway, TX 78738
Tyler L
Job Details: 04/14/2022
"Arrived on site for complaints of burners not working correctly. Found one burner with large amount of oil spilled on it. Found burner caps in wrong positions. Adjusted burner caps and cleaned. Tested all burners and all are working properly. No other issues at this time, job co."
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW3
Near Lakeway, TX 78734
Tyler L
Job Details: 04/14/2022
"Arrived on site for complaints of no drain. Customer stated the actual complaint is unit leaking. She said the washer will leak every time. Found F2E1 UI stuck button error code. Verified all buttons working properly on UI. Inspected valve, hose connections, tub, and looked all over for water trails and found none. Ran a cycle and monitored. Found stand pipe draining water much too slow. Filled and drained again and monitored water draining in stand pipe, and found it too slow. Water siphoning back into tub most likely causing leak. Advised customer to contact plumber to have issue corrected.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Briarcliff, TX 78669
Brandon
Job Details: 04/14/2022
"Arrived on site to inspect unit for FR burner not igniting properly, flames to high on RR burner, and burners not simmering. I found wrong orifice in RR burner, customer had orifices so I changed to correct orifice, and I adjusted all burner valves to simmer, unit tested good."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Spicewood, TX 78669
Brandon
Job Details: 04/14/2022
"Arrived on site to replace reservoir pump and recirculating pump, after replacing parts, unit tested good, customer still needs to get gravity drain corrected."
We serviced a
KENMORE WASHER
Model 796.4154921
Near Austin, TX 78738
Brandon
Job Details: 04/14/2022
"Arrived on site to inspect unit for not draining, found drain pump failed, I replaced pump, unit tested good.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78703
Luis
Job Details: 04/14/2022
"Arrived on site. Diagnosed a defective drain pump,unit will need new drain pump,tube and hose; ordrng 1 W10825876 (Tube drani) and 1 W11572053 (Hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Austin, TX 78757
Luis
Job Details: 04/14/2022
"Arrived on site. Found damaged fresh food door,replaced defective fresh food door checked door seal good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Austin, TX 78758
Luis
Job Details: 04/14/2022
"Tenant wouldnt allow tech in,claimed she needed to clean before entry,talked to office manager she will call into office to reschedule for the last and final time. ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES0
Near Austin, TX 78741
Leonardo
Job Details: 04/14/2022
Arrived on site to test unit for unit closing when oven on. Test unit and found normal operation of unit. Unit Clinton heheh trying to turn back on to maintain temp. Job complete.
We serviced a
JENN-AIR RANGE
Model JIS1450DP2
Near Austin, TX 78741
Leonardo
Job Details: 04/14/2022
"Arrived on site to test unit for unit giving miss wire error code and shorted or stuck keypad. Check voltage and voltage correct at this time. Found bad control board and UI, will need to relace board and UI Tenant was saying light in the kitchen will randomly turn on and off like the oven would. Spoke with home owner and advised to get electrician to check breaker. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDP02FRSS1
Near Buda, TX 78610
Leonardo
Job Details: 04/14/2022
Arrived on site to test unit for unit not having power. Test unit and found opened bimetal. Replaced bimetal test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Buda, TX 78610
Leonardo
Job Details: 04/14/2022
Arrived on site to test unit for unit stopping. Test unit and found unit not getting enough water. Replaced fill valve test unit and unit test good at this time job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 04/14/2022
Arrived on site to test unit for unit making noise. Ran unit over and over again removed panel and cover everything test good. Could not duplicate problem at this time.
We serviced a
JENN-AIR OVEN
Model JJW2830DS01
Near Austin, TX 78738
Brandon
Job Details: 04/14/2022
"Arrived on site to replace UI panel, after replacing, unit tested good, collected balance on cc. Part was covered by Jenn Air,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Austin, TX 78732
Brandon
Job Details: 04/14/2022
"Arrived on site to inspect unit for lights not working, found failed freezer module. I replaced module, unit tested good, collected payment on cc.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78732
Brandon
Job Details: 04/14/2022
"Arrived on site to inspect unit for a leak, found leak coming from motor assembly, specifically the diverter motor section. The leak caused damage to floor boards, flooring, and sheet rock, I took pictures.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78645
David S
Job Details: 04/13/2022
Arrived on site to repair the fridge. Customer showed me her burner knob was melting. I found some of the burner caps on the cook top not set right. I spoke to the customer about how to clean the burner heads and caps and how to make sure they are seated properly. I am ordering a new knob. Reschedule for Monday 5/2/22; ordrng 1 W11366438 (Knob)
We serviced a
GE REFRIGERATOR
Model CSS25USWCSS
Near Austin, TX 78739
Luis
Job Details: 04/13/2022
"Arrived on site for cooling complaint. Found fan motor not running,also found burned out heater ordering fan motor and heater ; ordrng 1 WR51X10055 (Heater) and 1 WR60X10307 (Fan motor) and 1 WR60X30922 (Fan blade)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Pflugerville, TX 78660
Wesley
Job Details: 04/13/2022
Arrived onsite for loud vibration noise and determined it was the door ice maker fill valve. Valve chatter and noise is within normal specifications. the unit is operating as designed. Advised customer on findings.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS0
Near Austin, TX 78749
Kevin
Job Details: 04/13/2022
"Arrived on site and inspected range and found lightbulb base is stuck in socket. Remove socket and extracted broken base. Customer has a new lightbulb on hand and after replacing it it is working properly.
We serviced a
MAYTAG WASHER
Model WTW4816FW2
Near Marble Falls, TX 78654
Brandon
Job Details: 04/13/2022
"Arrived on site for customer complaint of agitator not working, found agitator bolt loose, I tightened bolt and ran calibration, then ran diagnostic tests, everything passed, tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Killeen, TX 76543
Tyler
Job Details: 04/13/2022
Arrived on site for refrigerator not cooling correctly. Upon arrival confirm complaint and after further inspection found that the suction line from liner to compressor had been hit and cracked open causing sealed system leak. Found that the unit is going to require a sealed system repair including all or 600 equipment needed for repair. Spoke with whirlpool techline (Ed sr#7733417108) and was instructed to replace ss equipment. Spoke with PR in the office and was instructed to allow PR to order parts required for needed repair office to reschedule once availability of all parts is known.; ordrng 1 W11370574 (Compressor) and 1 W11368877 (Evap coil) and 1 W11559685 (Drip pan) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600kit (R600 kit) and 1 Cnote (Pr to order couplers) and 1 Lokringkit (Lokring kit) and 1 Unknown (Drip pan mounting kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Lago Vista, TX 78645
David S
Job Details: 04/13/2022
Arrived on site to install previous diagnose part. I gained access to the icemaker. I removed the failed icemaker and replaced it with new. I preformed a harvest cycle and found the new ice maker working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Leander, TX 78645
David S
Job Details: 04/13/2022
Arrived on site to replace the freezer door bottom trim piece. I removed the door and installed a new trim piece. I I inspected the unit and work area. I found door sealing Properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model JDTSS246GL0
Near Leander, TX 78645
David S
Job Details: 04/13/2022
"Arrived on site to install previous diagnose parts. The unit was in the garage. I replaced the tube, and third level rack. While changing the tube I found the adjuster cracked for the second row. I am ordering the second level adjusters, position tethers. The door is now closing as designed. The office will reschedule when we have eta on the parts.; ordrng 2 WPW10546503 (2nd level adjuster)s and 2 WPW10195839 (Adjuster tether)s"
We serviced a
FRIGIDAIRE DRYER
Model GLET1041AS1
Near Jonestown, TX 78645
David S
Job Details: 04/13/2022
Arrived on site for dryer timer not working. I inspected the unit and work area. I tested the unit and found it coming on. I tested voltage to the timer and I found voltage fluctuating. I tested power to the unit and found good voltage. . I tested the dryer door switch and found with the door closed it is intermittently opening and closing. Indicating the switch is no longer making good contact internally. The door switch (131498900) is discontinued making the unit not repairable. I spoke to the customer about my findings. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Leander, TX 78641
David S
Job Details: 04/13/2022
Arrived on site for oven not heating properly. I gained access to the control and tested line 1 and line 2. I found line 1 has 120vac and line 2 has none. I went to turn off the unit at the breaker and found when the breaker for the oven is off the oven remained on. I spoke to the customer and advised they need an electrician to check the breaker and the outlet/plug for the oven as it is not receiving proper voltage. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Round Rock, TX 78681
Vincent
Job Details: 04/13/2022
"Arrived on site for built in Refrigerator, I tested temperatures on both chambers and they where excellent FC -2? RC 31?, 2 ,LED modules where bad and temperature control was not responding to adjust temps and was also flashing. Office to order parts and reschedule for return service. No water leaks detected during service. ; ordrng 1 W10769145 (Ice container) and 1 W10798005 (Themp Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JV0
Near Round Rock, TX 78664
Vincent
Job Details: 04/13/2022
"Arrived on site to inspect light issue in microwave, the old lightbulb was glued for shipping and was stuck, removed lower housing to access bulb mounting socket.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78665
Vincent
Job Details: 04/13/2022
"Arrived on site for washer not working, I set unit in diagnostics and no agitation working, tilted unit and found unit had gone off balance and broke the belt. Will need to order parts and reschedule CX for service. ; ordrng 1 W11409708 (Cam/belt cover)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC4
Near Austin, TX 78744
Tyler L
Job Details: 04/13/2022
"Arrived on site for complaints of no power no operation. Found unit getting good voltage from wall to control. 120vac at wall and 120 at control. Machine has no lights displayed on console."
We serviced a
GE DISHWASHER
Model DDT595SSJ0SS
Near Harker Heights, TX 76548
Tyler
Job Details: 04/13/2022
Arrived on site for dishwasher not heating or cleaning dishes well. Upon arrival confirm complaint and after inspecting Diagnostics I found no AirPods available but during disassembly and testing found owi sensor showing no resistance through thermistor terminals. Found rest of heating equipment functioning as designed and no clogs in the spray arm. Replaced owi reassembled and tested unit and found heater kicking on and instructed customer to allow for a few wash cycles with a rinse aid to cure back into the system to allow for better drying. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78744
Tyler L
Job Details: 04/13/2022
"Arrived on site for complaints of loud screeching noise. Found oil in the gear case. Installed new Gearcase and cam. Tested unit in factory diagnostics and unit passed. Spinning and agitating correctly with no loud noise. Tested unit in drain and spin cycle as well. No issues at this time, no water leaks detected, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Austin, TX 78738
Kevin
Job Details: 04/13/2022
"Arrived on site and found control panel is unresponsive, replaced it and all buttons are not working properly and dryer is running correctly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Austin, TX 78738
Kevin
Job Details: 04/13/2022
Arrived on site and inspected washer and found Bellow drain ports are clogged. Showed customer how to clear them end it is now draining properly. Collect the service fee only per customer instruct
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25CQXFB02
Near Kyle, TX 78640
Andrey
Job Details: 04/13/2022
"Arrived on site to test unit for defrost issues, customer stated that food gets soft in FC and it comes and goes, food on top rack in RC freezing, tested unit found that defrost is lagging, also found that unit is way over loaded with items causing air flow restrictions RC and FC, advised customer that if there is not proper air flow, items will start freezing around vent and top shelves moving down, customer was not using temp controls to adjust to desired temp, advised customer play with controls to find what works best, replaced defrost timer as precautionary, at this time the unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Niederwald, TX 78640
Andrey
Job Details: 04/13/2022
"Arrived on site to replace previously diagnosed harness and drain pump, tested unit and found that parts are not needed, found pinched wire on drain pump, connected wire with butt splice, tested unit,unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Kyle, TX 78640
Andrey
Job Details: 04/13/2022
"Arrived on site to to test unit for noise, customer stated that is comes and goes, exposed evap and found noise coming from cap tube, adjusted cap tube and sound went away, advised customer to monitor unit and if the sound comes back, a sealed system will need to be ordered at this time unit is running as designed job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Buda, TX 78610
Andrey
Job Details: 04/13/2022
"Arrived on site to replace previously diagnosed motor control and capacitor, customer stated that when going into cycle clicks and would not latch, put unit into diagnostics, and was not able to get latch to close, ordering latch and actuator and returning also with control and capacitor office to reschedule customer would want this repair done asap; ordrng 1 W11513248 (Latch) and 1 W11398781 (Shift actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Buda, TX 78610
Andrey
Job Details: 04/13/2022
"Arrived on site to test unit for no ice, tested unit found FC has cooling issues, put temp probe in FC found temp at 24 degrees set to -3, called tech line to document, was advised to check unit for proper air flow, no air vent are clogged or restricted, Sr#7733420607, was asked by tech line install temp logger and monitor unit for temp fluctuations, spoke to office and was advised to order replace control FC and RC thermistors with user interface ordering parts, office to reschedule ; ordrng 1 W11542754 (User interface) and 2 W10316760 (Thermistor)s and 1 W11043763 (Control board) and 1 Templogger (Temp logger)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Wimberley, TX 78676
Andrey
Job Details: 04/13/2022
"Arrived on site to test unit for excessive shaking, tested unit found unit is not leveled, leveled unit, put unit through drain spin cycle, unit is running as designed, customer stated that when she washed her sheet it would shake a lot, advised customer on proper loading procedures, at this time unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Wimberley, TX 78676
Andrey
Job Details: 04/13/2022
"Arrived on site to test unit from shutting down after few seconds, tested unit found ceased motor, attempted to remove blower, was not successful, cut blower out, replaced motor and blower, tested unit unit now running as designed, job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near San Marcos, TX 78666
Andrey
Job Details: 04/13/2022
"Arrived on site to test unit for no operation, tested unit found loose connection on UI , secured connection, tested unit unit now running as designed designed, no leaks detected job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBRC36FMS01
Near Austin, TX 78735
Luis
Job Details: 04/13/2022
"Arrived on site. Diagnosed a defective valve,replaced water valve,cycled icemaker water filled icemaker.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Bastrop, TX 78602
Matthew
Job Details: 04/13/2022
Arrived onsite to replace previously diagnosed parts. Replaced control board but would not program. Called tech line for assistance. Per tech line correct model number should be MFI2568AES12. That registers to part# WPW10310240. Ordering correct board and set to return on 4/20/22. Notified customer. ; ordrng 1 WPW10310240 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Bastrop, TX 78602
Matthew
Job Details: 04/13/2022
"Arrived onsite for dishwasher giving error code and not starting a cycle. Upon arrival unit display F8E4 error, float switch. Inspected unit and found water in overflow tray. Cleaned water and tested. Unit started cycle as designed. Allowed to run 15-20 min and notice a drip from rear of unit. Uninstalled for inspection. Found tub damaged and leaking at base to wall joint. Unit will Need a tub replace. Home is brand new. Customer wants to speak with builder to see about swapping. Will order tub in preparation. Mr would like update on parts availability at phone number ending #1959. ; ordrng 1 W11409866 (Tub)"
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Smithville, TX 78957
Matthew
Job Details: 04/13/2022
"Arrived onsite for tun knob not working. Upon arrival inspected unit found timer seized. Knob failed due to seized timer shaft. Console holders that hold timer in place have failed so console needs replacement. Also returning with push start. Customer will provide external ventilation hose due to current one out of shape. Ordering Timer, knob, start switch and console. Will need AUTHO. Office to reschedule ; ordrng 1 WE03X24547 (Console) and 1 WE01X24552 (Knob assembly) and 1 WE04X24550 (Timer) and 1 WE01X24720 (Timer screw) and 1 NeedsAUTHO (Needs AUTHO)"
We serviced a
LG RANGE
Model LTG4715ST
Near Georgetown, TX 78628
Gerry C
Job Details: 04/13/2022
"Arrived to inspect oven temperature. The CX had preheated both chambers to 350 and I placed a K-type thermocouple in the center of the upper oven and removed the previous offset, after removing aluminum foil that was placed in the bottom for spillage protection. The unit completed preheat at 437 and then cycled at 340, 364, 340, 367, 339, 367. Average cyclic temperature of 352.8. The lower oven with the same settings and already preheated had cyclic temps of 350, 385. I induced a -17 degree offset and retested. 342, 372, 339, 371 for an average of 356. I advised the CX of my findings and they will monitor the unit and adjust as necessary. No gas leaks detected during service. 45 minute temperature calibration,
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Georgetown, TX 78628
Gerry C
Job Details: 04/13/2022
"Arrived to inspect ice issue. I found the ice maker housing had moved forward, causing the ice bin door gasket to fold over and allow air to exchange between the bin area and the RC, causing freeze/thaw cycles. The RC evaporator drip pan had warped up in the middle, causing water to flow into the bottom of the RC and froze, forming a 1/2 thick ice slab. I removed the ice and added a required strengthener to prevent the spill over and continued warp. I sealed the drain tube assembly and tested. Operational test good, no leaks observed during service. Labor, 1 hour,
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Georgetown, TX 78628
Gerry C
Job Details: 04/13/2022
"Arrived to inspect noise. I found the unit would rock and the suspension was badly worn out. Further inspection revealed the gearcase lower seal had ruptured and flung oil in the cam, belt and shifter. The motor is likely ok and if required upon return, will require authorization. Unit has badly stuck wash plate, tech GC only please.; ordrng 1 W11130362 (Suspension)"
We serviced a
GE DRYER
Model GTD72EBSN0WS
Near Georgetown, TX 78626
Gerry C
Job Details: 04/13/2022
"Arrived to inspect no heat. I found the unit would not heat and testing revealed L1 at 42 VAC, L2 was intact at 123.2. I advised the CX that a qualified electrician will be required to correct the electrical supply issue. Unit left unplugged for safety. Serivce call / diagnostics,
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Georgetown, TX 78626
Gerry C
Job Details: 04/13/2022
"Arrived to inspect no heat. The burners would not heat and I tested the supply voltage. L1 to N, 124 VAC. L2 to N 124. L1 to L2 0VAC. I advised the CX that the L1 and L2 leads at the plug or circuit box are connected to the same supply phase and a qualified electrician will need to correct before further testing can be done."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Georgetown, TX 78626
Gerry C
Job Details: 04/13/2022
"Arrived to instal previously diagnosed and ordered part. I found that the return service and the part were not needed, after discussing with the prior tech and the service call was made in error. No further service required. No leaks observed during service."
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF2A
Near Harker Heights, TX 76548
Tyler
Job Details: 04/13/2022
Arrived on site for dishwasher not functioning correctly. Upon arrival confirmed issue. Found ui unresponsive due to touch keys on ui switch board failing off and failing to make contact with console. Also found main motor and drain motor ohming out of range as well as main harness giving intermittent resistance. Found unit is having multiple failures leading to repeated breakdowns. Will need reporting to ahs that unit cant be repaired and will have further failures if attempted.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS02
Near Andice, TX 78642
Lou
Job Details: 04/13/2022
"Arrived on site to inspect oven temps. Upon further inspection, I found where the customer had placed foil on the bottom panel and it melted to the panel. I pulled the unit out and inspected the bake element and it is good. I tested the element and it is showing 19.3ohms. I tested temps in the oven on bake at 350 degrees. Tested the element while in bake mode and it is getting 243V. The unit is heating as designed. I made recommendations for use and care
We serviced a
MAYTAG WASHER
Model WTW5000DW1
Near Liberty Hill, TX 78642
Lou
Job Details: 04/13/2022
"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error codes F0E5 & F0E2. Customer advised that hey have a water softener system. I cleared the codes and continued with testing and the unit operated as designed until it got to spin. While in spin cycle, it appeared that the basket was not engaging as the washplate was continuously spinning but the basket wasnt spinning. I found where the actuator wasnt fully engaging the spin cycle. I attempted to remove the washplate to check the hub, but was unable to remove it and didnt want to break it. I tested the actuator at the control and found 0VDC when the actuator would go from agitate to spin.; ordrng 1 W11481722 (Actuator) and 1 W10528947 (Hub) and 1 W10752283 (Washplate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Liberty Hill, TX 78642
Lou
Job Details: 04/13/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC= -9 degrees & RC=70 degrees. I placed the unit in diagnostics and tested the FC evap fan and found it not operating. I tested the damper and it is operating as designed. I disassembled the FC section and found the evap harness disconnected and frost beginning to build up on the top of the evaporator. The evap had a good frost pattern. I plugged the harness in and the fan immediately came on. I found no slack in the fan motor harness so I secured the molex connector with foil tape to keep it from disconnecting. I found the clips on the main molex connector were not snapping into place. I secured it with foil tape as well and showed my customer what I had done and they were good with the fix. I tested the defrost thermistor and element and both are functioning properly. Reassembled the FC section and monitored the unit for a few more minutes and found the RC section beginning to cool. I recommended that the customer allow the unit to cool for at least 24 hours before placing items back inside. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78705
Wesley
Job Details: 04/13/2022
"Arrived onsite for emergency drain and cancelled unit to reset, tested all functions in diagnostics. All operating as designed and no error codes. Recalibrated and advised customer on best practices. All checks good. Unit is now operating as designed."
We serviced a
GE REFRIGERATOR
Model GYE22KMHHES
Near Spring Branch (unincorporated community), TX 78070
Andrew
Job Details: 04/13/2022
"Arrived on site to test unit for RC not cooling properly. Found RC evap cover covered in frost/ice. Exposed evap and found evap motor not engaging. Put unit into defrost and heating element working as designed. Replaced evap motor, tested unit, unit now working as designed. Found thermistors in range. Unit not currently connected to water.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, TX 78751
Wesley
Job Details: 04/13/2022
Arrived onsite and replaced cycling thermostat and blown cutoff. Unit is now operating as designed. Advised customer on repair. Air flow is good. Unit is now operating as designed.
We serviced a
GE RANGE
Model JBS60RK1SS
Near Killeen, TX 76542
Tyler
Job Details: 04/13/2022
"Arrived on site for range with front right burner not working. Upon arrival confirmed issue. After further inspection found the front right inf, switch had failed leading to front right burner over heating and melting/cracking glass top. Will need top, front right burner+switch replaced. Office to reschedule once availability of parts is known.; ordrng 1 WB62X20903 (Glass top) and 1 Cnote (Needs ahs authorization)"