We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Kayman
Job Details: 09/27/2021
Arrived onsite for dishwasher not draining. Upon inspection I found F6E4 stored on the system. I checked the disposal drain inlet and found the tab had not been broken out to allow the dishwasher drain to function. I broke out the tab and continued testing the unit. The unit ran through diagnostics as designed. The unit is now working as designed and no leaks were detected during time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Austin, TX 78738
Luis
Job Details: 09/27/2021
"Arrived on site for water leaking. Diagnosed a clogged drain in compressor compartment,removed drain installed updated drain tube kit."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Temple, TX 76504
Tali W
Job Details: 09/27/2021
"Onsite for dryer not heating. Confirmed complaint. Cut off, high limit and thermal fuse all had continuity. Heater 9.8 ohms within spec. Found operating thermostat on L1 & L2 didnt have continuity. Ordering operating thermostat.Office to confirm appointment time. ; ordrng 1 WP8318268 (Operating thermostat)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/27/2021
Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found rinse aid container empty. Found 27 inch cabinet between dishwasher and sink. Performed diagnostics mode and mead amp draw to heating element and found element drawing 7 amps. Measured incoming water temperature to unit and found 120?. Spoke customer on user care guide.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Cedar Park, TX 78613
Tommy
Job Details: 09/27/2021
Arrived onsite for dishwasher panel intermittently reading found UI was receiving voltage but screen intermittently displaying. Ordering.; ordrng 1 W10803367 (Panel)
We serviced a
MAYTAG DRYER
Model MEDX655DW
Near Austin, TX 78735
Kevin
Job Details: 09/27/2021
"Arrived on site and inspected dryer and found after another company performed service on the dryer sensor dry stopped working. Removed rear panel and found control board is not attached. Took one picture. After reconnecting dryer should now be operating normally, job complete"
We serviced a
WHIRLPOOL RANGE
Model KFGC558JPA
Near Dripping Springs, TX 78620
Robert
Job Details: 09/27/2021
Arrived on call for complaint of burners not working. Found the cooktop orifice in wrong places and oven orifice wrong. Will need LP kit to correct. ; ordrng 1 W11502161 (Please kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Cedar Park, TX 78613
Tommy
Job Details: 09/27/2021
Arrived onsite for ice maker not dispensing. Upon arrival found ice container damage replaced but found motor bracket also stripped and unable to catch correctly ordering bracket and returning with motor just in case.; ordrng 1 WP63052-2 (Bracket)
We serviced a
KITCHENAID COOKTOP
Model KGCU467
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/27/2021
Arrived on site for cooktop not igniting. Inspected unit and work area. Tested operation and found no gas to unit. Found gas valve in off position. Turned gas on and tested all burners. Found all working as designed. Spoke with customer on service performed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/27/2021
"Arrived on site for complaints of water filter not coming out. Found water filter stuck, had to pull out with tools. Customer provided filter, installed filter. No leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model RS696PXGB8
Near Meadowlakes, TX 78654
Cliff
Job Details: 09/27/2021
Arrived on site to diagnose a range with a burner not working properly. Found lf infinite switch failed and it will need to be replaced to complete repairs. Office to set return appointment. ordrng 1 WP4454541 (Lf switch)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Meadowlakes, TX 78654
Cliff
Job Details: 09/27/2021
"Arrived on site to diagnose a dryer that is not heating. Found failed cutoff t-stat and replaced it. All is working properly at this time. Did note clogged external venting preventing proper airflow through unit, and advised customer not to use unit until venting issue is resolved.
We serviced a
KITCHENAID OVEN
Model KEBS207SBL00
Near New Braunfels, TX 78132
Andrew
Job Details: 09/27/2021
"Arrived on site for complaints of oven sparking, not heating correctly. Found failed broil element. Installed new broil element, tested unit and unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78747
Luis
Job Details: 09/27/2021
"Arrived on site for damaged doors. Replaced damaged fresh food and freezer door,during removal of protective film found damaged fresh food door ordering another fresh food door. ; ordrng 1 W11223753 (Nameplate) and 1 13107554SQ (Fresh food door ss) and 2 WP12246610 (Plug)s"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW00
Near Leander, TX 78641
Kayman
Job Details: 09/27/2021
Arrived onsite for freezer making loud knocking noise. Upon arrival I could hear the noise coming from the back panel of the unit. I found the interior at 0 degrees and the evaporator fan sounding normal. I accessed the rear compressor area and found the drain pan is vibrating against the condenser lines or causing the lines to make the abnormal noise. I added some sound pads from my van stock part #(W11113654) under the lines in the pan and the noise went away. I re assembled all panels and monitored the unit when the compressor came on. I could not recreate the noise at this time. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78641
Justin
Job Details: 09/27/2021
"Arrived on site for a cooktop producing orange flames. I tested the unit and found very light, small flickers of orange on the flames. I found a lot of constructionism in the area, and informed the customer this is the cause of the flame irregularities. I also informed the customer on what a customer instruct entails, and that they have used theirs today. I found the unit working as designed. Call complete."
We serviced a
AMANA DRYER
Model NGD4655EW2
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/27/2021
Arrived on site for not drying clothing. Removed flame peep hole to inspect flame. Flame lit for fifteen seconds then went out. Inspected dryer lint screen and found heater box completely clogged. Shut off gas and power and removed rear bulkhead and then removed heater box. Removed large amount of lint from heater box and reassembled. Turned gas and power back on. Tested unit and flame stated lit. Used thermocouple to check temps. High temp was 205 and low temp was 116. Ran two more sets of temps and dryer is heating as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/27/2021
"Arrived on site for THE LOAD AND GO DISPENSER IS HAVING ISSUES AGAIN--THE SENSOR GETS DILUTED? Placed in diagnostics and no error codes came on. Ran through diagnostics and all cycles completed without issue. Explained to customer that water inside the dispenser is normal. Customer stated the load and go becomes heavily diluted with water if he fills it all the way to max, but if he fills the load and go halfway full it stays thick like it comes out of the detergent bottle. Advised to try loading load and go with one tablespoon every load to ensure his clothes are receiving the correct amount of detergent every wash. Customer was not aware of affresh clean cycle. Advised using affresh tablets to rid the washer of any foul odors inside the washer and how this helps with keeping insides clean and also clothes not smelling bad due to residual water stuck inside after washer completes a cycle. No leaks detected. Job completed."
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Salado, TX 76571
Tyler
Job Details: 09/27/2021
Arrived on site for dryer randomly turning on and off. Upon arrival I found unit was in standby mode but while confirming information I found unit randomly turned on. I then ran further tests and found timer plus start switch wire faulty causing random power ones and downs. Found unit no longer turning on or off randomly. Call complete
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW1
Near Round Rock, TX 78681
Kayman
Job Details: 09/27/2021
Arrived onsite for washer shaking badly and moving the machine around in the laundry room. Upon inspection I found no error codes stored. I called techline to report the situation. As I waited I inspected the drive system and suspension. I did not see any indications of failed suspension. I did not see any obvious signs of a failed gear case. Techlines SR#7731838281 they recommended replacing the basket and gear case assembly. I am ordering the drive system and basket. Office to R/S due to part availability. ; ordrng 1 W10528947 (Hub) and 1 W11454738 (Gear case) and 1 W10721967 (Cam) and 1 W11213879 (Belt) and 1 W11222082 (Motor) and 1 W11436991 (Basket)
We serviced a
KITCHENAID OVEN
Model KEBC107KSS04
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/27/2021
"Arrived on site for customer complaint of unit not heating, found hi limit thermostat failed due to blower fan not running. I replaced thermostat and blower fan motor, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW2
Near Georgetown, TX 78628
Lou
Job Details: 09/27/2021
"Arrived on site to inspect washer noises. Upon further inspection, the customer advised the unit makes a squeaking noise during spin cycle and in agitate. I placed the unit in diagnostics showing error code F8E3. Cleared the code and continued with testing. I advanced the testing to the spin cycle and in the beginning it made a squeaking noise and stopped. When I moved the unit to pull it out, the unit made the same squeaking noise and the customer identified the noise as what theyve been hearing. I shook the cabinet and the noise got more frequent and louder. I pulled the unit out further to get behind it and found the brace that connects the unit to the pedestal below was loose. I tightened all the screws on the brace and the back panel of the unit and leveled and tightened the leveling feet and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Lago Vista, TX 78645
Justin
Job Details: 09/27/2021
"Arrived on site for a dishwasher that was not washing the dishes well. Upon arrival the customer stated that the unit was still leaving grime and food on their dishes, even after several back to back washes. I put the unit into diagnostics mode and found stored error codes F5E1 for door stuck open. I then ran a test cycle while monitoring amp draw to the heater. I found the unit ran through as designed. However, the wash motor sounded like it was running weak. Due to this I installed a new sump and motor. I then ran a diagnostics cycle again and the unit was running as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6FS3
Near Pflugerville, TX 78664
Jonathan S
Job Details: 09/27/2021
Arrived on site for venthood not operating. Inspected unit and work area. Found filters not in place. Tested venthood operation and found fan and lights working. Performed suction test and found paper sticking until fan is turned off. Reinstalled filters and tested operation. Found unit working as designed. Spoke with builder on test and CFMs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Georgetown, TX 78628
Lou
Job Details: 09/27/2021
"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I tested the dispenser motor and found nothing happens when pressing the ice paddle. I tested the door switch and it is within ohms range. I tested voltage at the dispenser motor and found no voltage. Tested at the hv control and got same results. I tested voltage at the door switch and got no voltage as well. I am ordering the door switch and hv control and and scheduled return service. No water leaks observed during service.; ordrng 1 W11212392 (Hv control) and 1 W11457217 (Switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78628
Lou
Job Details: 09/27/2021
"Arrived on site to insect dishwasher not drying the dishes. Upon further inspection, I found the unit with no rinse aid in the dispenser. Customer advised they have a water softener system. I placed the unit in diagnostics showing no error codes. Using my multimeter, I placed it at the black wire on the harness and tested amp draw to the components. During the wash and drying cycles, the element was showing 7-9amps which is within range. I contacted techline and spoke to Bruce and advised of the complaint and my findings and recommendations to the customer. Bruce recommended that the customer use 2 tablespoons of liquid detergent and use rinse aid and preferred settings. Provided SR#7731845831. I made recommendations for use & care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Hutto, TX 78634
Wesley
Job Details: 09/27/2021
Arrived onsite and repaired dishwasher dispenser door had jammed and would not open. Repaired door operation. Unit is now operating properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/27/2021
Arrived on site for Not Dispensing Ice or Water - Refrigerator. Tested water dispenser and I could hear the valve actuating but no water coming out. Removed filter and tried calling for water without filter and still no water dispensed. Removed filter head and installed new filter head. Still no water coming through dispenser. Gained access to valve and found valve connector not seating properly into valve connector. Removed valve and installed new valve. Tested and still no water coming from dispenser. Called Whirlpool tech line and spoke to Adrian. Adrian had me disconnect the water line underneath the freezer door to test and no water came out when dispenser pressed. Disconnected water line at filter head and water sprayed out. Adrian then had me remove the evap cover to check reservoir. Reservoir was heavy and felt frozen. Disconnected water line from reservoir and tested water and water came out. Restriction in reservoir. Adrian also had me check the gaskets on the styrofoam cover. They all looked good and were sealing properly. Ordering a new reservoir W11204869 to return and complete the repair. Will return with styrofoam gaskets to compare and inspect if the styrofoam has all the correct gasket seals. Ordering 3 gaskets W10684392 but may not be needed. Make sure to leave a leave behind pamphlet on return visit. SR 7731844042W10684392 x 3; ordrng 3 W10684392 (Gasket)s and 1 W11204869 (Reservoir)
We serviced a
WHIRLPOOL RANGE
Model wfg525s0jz1
Near Hutto, TX 78634
Wesley
Job Details: 09/27/2021
Arrived onsite and found burner heads warped from regular use. Ordering burners and caps and griddle to repair. ; ordrng 1 4396096RB (Griddle) and 1 W11367107 (Burner head kit) and 1 W11455147 (Burner cap kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Hutto, TX 78634
Wesley
Job Details: 09/27/2021
Arrived onsite and replaced damaged control panel. Tested unit and advised customer on findings. All checks good. Unit is operating as designed. Advised customer on repair. Advised customer on best use and care practices.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hutto, TX 78634
Wesley
Job Details: 09/27/2021
Arrived onsite and found unit cooling perfectly while onsite. Advised customer that ice container damaged and would need to be replaced for proper ice dispensing. All else checks good. Returning with controls in event of repeatable control issue causing intermittent cooling loss. ; ordrng 1 WPW10558423 (Ice container)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78744
Scott
Job Details: 09/27/2021
We serviced a
KITCHENAID OVEN
Model KEBC107KSS03
Near Sunset Valley, TX 78745
Kevin
Job Details: 09/27/2021
"Arrived on site and inspected oven and found temperature is 20 degrees overall. Showed customer how to use calibration function to adjust temperature. Display is going out and door hinges are weak.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near New Braunfels, TX 78132
Andrew
Job Details: 09/27/2021
"Arrived on site to install previously diagnosed parts. Installed new yoke and new motor. Tested unit, unit tested good, no leaks detected. Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Georgetown, TX 78628
Lou
Job Details: 09/27/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested. I found the not water dispensing into the reservoir. I advanced through testing and found the reservoir drain pump not functioning either.I removed and replaced the valve and retested and unit is making ice. I am ordering the reservoir drain pump and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No water leaks observed during service.; ordrng 1 W11542868 (Resercoir drain pump)"
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near Leander, TX 78641
Justin
Job Details: 09/25/2021
"Arrived on site for a dryer making a loud noise. Upon arrival the customer provided a video of the noise, and it sounded like a very loud rapid clanking. The customer stated the noise typically occurs the last 20 or so minutes of the cycle. I ran the unit for about 15-20 minutes and could not replicate the noise. I then gained access to inside of the unit and found all mechanical components as designed. Upon further inspection I found the blower assembly touching the chassis in two spots. This is most likely causing the rattle. I put the sound pads down to dampen the noise. I then ran the unit again, and after a while I could hear the rattle. I verified with the customer that it is significantly quieter than before. I also found that if you push on the front panel right by the blower wheel it will stop the noise. I did find a dent on the front panel, which may also be contributing to the noise. The unit is working as designed and I found no mechanically failing parts. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104DSS0
Near Cedar Park, TX 78613
Justin
Job Details: 09/25/2021
Arrived on site for the top rack being broken. Upon further inspection I found the top left track broken. The customer requested replacing both however. I installed the new tracks and the unit is now working as designed.Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78626
Lou
Job Details: 09/25/2021
"Arrived on site to inspect range cooktop ignitors wont stop arcing. Upon further inspection, the customer provided a video of the issue and I found that the cooktop ignitors were arcing even with the knobs in the off position. I inspected the switch harness and found it good. I removed and replaced the spark module and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
LG DRYER
Model DLG3788W
Near Georgetown, TX 78628
Lou
Job Details: 09/25/2021
"Arrived on site to inspect dryer needing to be cleaned. Upon further inspection, the customer advised that they wanted the inside of the unit cleaned of lint. I disassembled the unit and cleaned all lint and the rollers/axles and reassembled and tested. Unit is operating as designed. I provided a photo to the customer of the unit cleaned. No lint observed at the end of service, job completed."
We serviced a
GE OVEN
Model JT3000SF3SS
Near Leander, TX 78641
Lou
Job Details: 09/25/2021
"Arrived on site to install wall oven for customer. Upon arrival, I found the customer had the wiring to the unit corrected. I installed the wall oven and secured it. Tested unit and it is operating as designed. Job completed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Andice, TX 78628
Lou
Job Details: 09/25/2021
"Arrived on site to inspect washer leaving soap in clothing. Upon further inspection, I placed the unit in diagnostics showing error code F7E6. Cleared the code and manually tested spin and agitate. I found when the unit agitates, the whole basket moves and not just the wash plate. I tilted the unit back and found the actuator arm had slipped out the eyelet on the cam. I removed and replaced the actuator and calibrated. Retested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Leander, TX 78641
Justin
Job Details: 09/25/2021
Arrived on site for a microwave with a light issue. Upon further inspection I found the bulb housing physically broken. I installed the new bulb and it is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Cedar Park, TX 78613
Justin
Job Details: 09/25/2021
"Arrived on site for a refrigerator with the ice maker leaking. Upon arrival the customer stated it is the freezer compartment ice maker. I checked temps and found the FC at 1?F, the RC At 35?F, and the IB at 10?F. I gained access to the FC IM and found the fill tube ripped. I also found it warped and rotated to where most of the water just pours straight into the ice bin. I am ordering a new fill tube for the repair. I also found some ice build up in the fill tube, indicating a possible weeping valve. We will return with the valve as well to install. Office to reschedule. ; ordrng 1 W11496599 (Fill Tube & Heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS3
Near Georgetown, TX 78628
Lou
Job Details: 09/25/2021
"Arrived on site to install previously diagnosed and ordered part. Per the previous techs diagnosis, I removed and replaced the main control and tested. I found the motor has failed and not coming on. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US3A
Near Georgetown, TX 78626
Lou
Job Details: 09/25/2021
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I turned the unit on and water began to dispense into the tub. When the motor was to come on it failed. I placed my multimeter leads into the back of the motor connection and when I did this the motor came on and I got 120V at the motor. I advised the customer that the motor harness connection must have been loose. Customer advised that they recently replaced the inlet valve. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5THEXNS03
Near Leander, TX 78641
Justin
Job Details: 09/25/2021
"Arrived on site for a refrigerator with a condenser fan that never stopped running. Upon arrival the customer stated they just had the control replaced by another company. I checked voltage to the fan and found it constant. The customer stated the fan will even run with the compressor off. I unplugged the unit and ohmd out the fan. I found 14, which is good. I then gained access to the control and checked all molex connectors to make sure they were inserted correctly. I also checked for kinks in the harness. All appeared good. I then plugged the unit back in and the condenser fan did not kick right on. It only started once the compressor turned on. I found the unit now working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYB0
Near Leander, TX 78641
Justin
Job Details: 09/25/2021
"Arrived on site for a dishwasher not working. Upon arrival the customer stated the unit would not fill. I put the unit into diagnostics mode and found stored error codes F6E4 for float switch open, F6E7 for flow meter issue, and F6E6 for cool water. I ran a test cycle and found the unit filling as designed. The customer did state this issue occurred around the same time their well was being fixed a few months back, and they had only tried it once since then. Upon further inspection I found traces of water leaks under the sump and motor, but at the time of service it did not drip. I also observed a drip coming from the front right of the unit. I gained access to the interior door and found no traces of a leak. Upon further inspection I found the gasket at the bottom of the door seal was corroded, which is what was causing the slow drip. I found the unit otherwise running as designed.
We serviced a
WHIRLPOOL OVEN
Model RBD305PRB00
Near Liberty Hill, TX 78642
Justin
Job Details: 09/25/2021
"Arrived on site for a wall oven that intermittently throws an F2E6 error code and loses power. Upon arrival the unit had the F2E6 error code on it. Per tech sheet this error code indicates the need to replace the control and membrane. I powered the unit off at the breaker and gained access to the control. I found no visible burns on the control indicating only a control failure. Therefore, the customer will need to replace the membrane and control to complete the repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Liberty Hill, TX 78642
Justin
Job Details: 09/25/2021
Arrived on site to install previously diagnosed parts. I put the unit into diagnostics mode and found stored error code F6E4 for an open float switch. I ran a test cycle and found the unit did not fill. I found nothing jammed under the float. I checked voltage to the valve while it was supposed to fill and found 0VAC. I gained access to the float switch and found the arm jammed. I adjusted this and the switch was now operating as designed. I ran a diagnostics cycle and found the unit now filling as designed. No leaks observed at the time of service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Red Rock, TX 78662
Brandon
Job Details: 09/24/2021
"Arrived on site for customer complaint of rear cover being damaged upon delivery, found rear panel damaged, I replaced rear cover, unit was still in packaging so couldnt test."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78730
David Z
Job Details: 09/24/2021
"Arrived on site to diagnose refrigerator that is not dispensing ice. On arrival I tested the ice dispenser and heard no sound. Found the dispenser motor unresponsive, and the ice door motor partially open. Replaced ice door and auger motor. Tested unit and still found no response. Checked and verified ice paddle is good, but power is not being sent to the components. Ordering Niagara dispenser Ui and Control to resolve. Office to schedule when parts in hand. ; ordrng 1 WP2318054 (Niagara control) and 1 WPW10151236 (Dispenser UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Cedar Park, TX 78613
David S
Job Details: 09/24/2021
Arrived on site for REF Freezer All interior light not operating N/A. We gained access to the fc to find that the lights didnt come on when the door was opened. Upon further inspection we found ice duels up in door switch. We removed ice from switch and the light came on. We test the unit by opening and closing rc door several time and found that the light came on every time. Icing was caused by the customer not closing the door correctly. We advised them to open and close the door from the center of door handle to help prevent icing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Leander, TX 78641
Wesley
Job Details: 09/24/2021
Arrived onsite and found unit cooling perfectly. Customer advised that sometimes the freezer seems warm. Advised customer to establish temperatures at time of a perceived failure using a digital thermometer. All checks good. At time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Manor, TX 78653
Matthew
Job Details: 09/24/2021
Arrived onsite to replace previously diagnosed part. Replaced control. Calibrated and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Georgetown, TX 78626
Cliff
Job Details: 09/24/2021
Arrived on site to diagnose a washer that is not turning on. Found control shorted and it will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11556728 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ03
Near San Marcos, TX 78666
Andrew
Job Details: 09/24/2021
"Arrived on site to test unit for frost build up in FC, tested unit found FC door not sealing,track was misaligned, realigned tracks, advised customer to open and close FC door from center of handle to prevent future misalignment, tested unit,unit now working properly,no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Lockhart, TX 78644
Noah D
Job Details: 09/24/2021
"Arrived on site to inspect unit for not allowing the door to open normally, upon inspection found the bent trim pieces, replaced trim pieces and tested door. Complete"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78744
Kevin
Job Details: 09/24/2021
"Arrived on site and replaced lid diagnosed on previous visit, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78727
Justin
Job Details: 09/24/2021
"Arrived on site for a refrigerator not making ice. I checked temps and found the FC at 5?F, the RC at 36?F, and the IB at 10?F. I gained access to the IM and jumped a harvest. I found it running as designed. I jumped the fill, but found it not working. The customer stated she recently changed the filter, so I bypassed the filter head and still found the fill not working. I gained access to the valve and found 120VAC going to it. Upon further inspection I found the line not frozen either. I gained access to the back of the unit to the shut off, and found the water line pinched. I corrected this and jumped the fill again. I found the unit and fill now working as designed. Upon further inspection I found the water line in the back to be considerably to long. I advised the customer on changing this in order to prevent this from happening again. I informed the customer on what a customer instruct entails, and that they have used theirs today.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/24/2021
"Arrived on site for dryer not operating. Inspected unit and work area. Verified failure. Measured incoming voltage at outlet and found no voltage. Measured at terminal block and found no voltage. Called Whirlpool tech support as work order states. Spoke with Andy, he stated customer needs to contact electrician. Sr# 7731829890. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB5
Near New Braunfels, TX 78130
Noah D
Job Details: 09/24/2021
"Arrived on site to inspect unit for sparking during use, upon inspection found the unit with burn marks around ceramics and on them, painted the units burn marks with correct paint, used ui light to dry paint to touch, replaced ceramics. Instructed customer to wait for a couple hours to allow paint vapors to dry and vent correctly. Complete"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Austin, TX 78738
Jacob
Job Details: 09/24/2021
"Arrived onsite for unit making noise and lighting is flickering. Asked customer if the noise would be short or long noises. Said it lasts for about 3 hrs and the flickering would occur when the noise was happening. Unit was not making any type of noise and lights were stable. Customer had no issues with the unit cooling or freezing. Let customer know to video as much as possible and show for when the unit starts having the issues again, if she has to call back for the issue returning. No issues at this time. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Andice, TX 78628
Jonathan S
Job Details: 09/24/2021
Arrived on site for microwave not working. Inspected unit and work area. Found frame dented by right door switch ( see SD-QuickPic). Called Whirlpool tech support and spoke with Steve.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Kempner, TX 76539
Al
Job Details: 09/24/2021
Arrived on site and inspected burning smell from the dryer. Turned it on and condenser the complaint. Unplugged it and checked voltage at the back and received 240/120/120. Found the burning smell was due to excessive lint on and near the heating element. Showed customer and she advised she would have the ventilation system cleaned to prevent damage to her unit or home. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3635XS01
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/24/2021
Arrived on site for cooktop intermittently tripping circuit breaker. Found circuit box locked. Customer unlocked breaker box. Powered circuit breaker on and tested each burner individually. Found all burners glowing. Tested all burners together to draw higher amperage. Found circuit breaker did not trip. Informed customer with unit working as designed that fault could not be found. Inform customer that my speculation would be with the breaker but we feel failure not current cannot guarantee it. Attempted to lock breaker box back and was not able to get it to lock.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near New Braunfels, TX 78132
Noah D
Job Details: 09/24/2021
"Arrived on site to inspect unit for not spinning quietly, upon inspection found the unit with the back seal sheared off. Side that was attached to drum was still present, removed old seal and added new one. Tested with no issues, spoke with tech line due to repeat issue and was told to order drum and bulkhead. Sr # 7731831899 office to reschedule ; ordrng 1 W10545923 (Drum) and 1 W11162455 (Bulkhead) and 1 2hr (2hr)"
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC6FS1
Near Canyon Lake, TX 78132
Andrew
Job Details: 09/24/2021
"Arrived on site to replace previously diagnosed blower fan, replaced blower fan, tested unit,unit working properly,job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Pflugerville, TX 78660
Scott
Job Details: 09/24/2021
Arrived on site for door not closing properly . Found hinge cam missing . Replaced cam . Door is now closing properly . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURL304ESS01
Near Austin, TX 78704
Luis
Job Details: 09/24/2021
Arrived on site for moisture in glass and light sensor issues. Called tech support per tech support need to replace glass divider also ordering light sensor Sr#7731827704; ordrng 1 W11431159 (Glass door) and 1 W10780359 (Sensor) and 1 W10797391 (Cover)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADB0
Near Killeen, TX 76542
Tyler
Job Details: 09/24/2021
"Arrived on site for dishwasher or draining or cycling. Upon arrival found F8e1. After further inspection I found propeller on drain had snapped clean off but I found no evidence of clogs or foreign objects in unit. Replaced drain pump, reassembled and tested unit found no leaks and unit fully cycles as designed call complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near New Braunfels, TX 78130
Andrew
Job Details: 09/24/2021
"Arrived on site to test unit for excessive shaking, tested unit, found unit unleveled, and drain hose tapping on the back, secured drain hose,leveled unit,unit now working properly, no leaks detected job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/24/2021
Arrived on site to install previous diagnosed part. Removed failed shelf and installed new. Had customer inspected. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Manchaca, TX 78652
Leonardo
Job Details: 09/24/2021
"Arrived on site for complaints of microwave sparking. Found burnt diode and capacitor, took pictures. Found missing mounting screw causing improper install. Unit hanging lower and is loose on left side where the missing screw is. This may be causing venting issues, causing high voltage to get over greased.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/24/2021
Arrived on site to install previously diagnosed part. Placed in diagnostics and no error codes came on. Ran through full diagnostics and all cycles completed without issue. Found washer was plugged into a GFCI outlet. Explained to customer that once the washer is under a load with clothes inside basket its causing additional strain on the motor which draws more voltage causing the breaker to trip due to it being plugged into a GFCI outlet. Removed control and installed new control. Ran DLMS calibration then another auto diagnostics cycle. Washer running as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Leander, TX 78641
Kayman
Job Details: 09/24/2021
Arrived onsite for range that started smoking in preheat I accessed the burner and tested the unit. The burner came on as designed. I checked under the cooktop for any burners or charring but could not find anything. I inspected the control and wiring but could not find any burns or shorts. I assembled the unit and put it back into place. I ran preheat and the inside of the oven started smoking. I found the smoke coming from within the oven bottom. The customer advised me there was a spill over recently. The spill is causing the smoke to bellow quite a bit. I advised that the bottom would need to be deep cleaned or replaced to solve this issue. ; ordrng 1 W11098799 (Bottom)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/24/2021
Arrived on to install previously diagnosed part. Removed thermistor and found out of range. Installed new thermistor and noticed drain pan was bowed on the left side where drain pan is located. Upon further inspection I found the liner on the left side was bubbling and lifted. Called Whirlpool tech line and spoke to Ed. Ed had me connect to a video call. Ed had me pour water over the top of the evaporator to see how water traveled. Job completed. SR 7731825726
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Leander, TX 78641
Wesley
Job Details: 09/24/2021
Arrived onsite and found washer tripping gfci arc fault breaker. Advised customer that unit is incompatible with gfci breaker. Advised customer replace gfci breaker with standard 20 amp breaker. Unit is otherwise operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4800DQ0
Near Leander, TX 78641
Wesley
Job Details: 09/24/2021
Arrived onsite and found major gearcase bearing grinding.
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Austin, TX 78723
Matthew
Job Details: 09/24/2021
"Arrived onsite for range not reaching desired temp. Upon inspection found control, sensor and ignitor functioning properly. Found unit needed calibration. Ran temps and calibrated +15 degrees. Checked temps and unit is within range. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Austin, TX 78734
Jacob
Job Details: 09/24/2021
Arrived onsite for unit not cooling. Looked at the unit and the unit had not cooled and showing 65 in the refrigerator and 63 in the freezer. Upon further investigation. Found that the compressor windings showed that the compressor was no good. Ordered parts for a sealed system issue. Spoke with James to help diagnose. Office to reschedule ; ordrng 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10841139 (compressor) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Austin, TX 78704
Leonardo
Job Details: 09/24/2021
"Arrived on site for complaints of popping noise from microwave, and not heating. Found burnt capacitor, diode, and magnetron, took pictures.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78753
Scott
Job Details: 09/24/2021
"Arrived on site for washer not completing cycles. Ran diagnostics got 0-5, 7-6, 7-7. Found rotor damaged . Ordering stator rotor , slider , and clutch . No water leaks detected at time of service. Call to set return ; ordrng 1 W10915701 (Rotor) and 1 W10734521 (Slider) and 1 W10915700 (Stator) and 1 W10754448 (Clutch)"
We serviced a
FRIGIDAIRE FREEZER
Model LFFU17F5HWL
Near Austin, TX 78704
Luis
Job Details: 09/24/2021
"Arrived on site. Found bottom section of freezer door not sealing correctly,gasket fully expanded diagnosed warped
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Killeen, TX 76542
Tyler
Job Details: 09/24/2021
"Arrived on site for washer randomly turning on, and not letting water in. Upon arrival I found f11 error (not I. Tech sheet) and fdl error indicating door lock failed to unlock. After further tests I found cause was due to a fault ACU. I replaced ACU and reassembled and tested washer. Found no leaks, washer turns on and off much easier with no random operation or starting on its own. Also found water and door lock functions were restored. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78744
Leonardo
Job Details: 09/24/2021
"Arrived on site for complaints of dishwasher not draining. Found hose pinch and drain hose pinched. Installed new hoses and tested unit. Unit tested good, no water leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Austin, TX 78717
Taylor M
Job Details: 09/24/2021
"Arrived on site to diagnose refrigerator with issues on closing the door, upon inspecting the unit I found that the left door handle was very loose, I tightened it. The customer informed me that the fresh food drawer is not staying in or together due to the end cap being worn causing the door not to close, I am ordering the right hand end cap to complete the repair, office to reschedule return service when the part arrives.; ordrng 1 W10874836 (Endcap right side)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Cedar Park, TX 78613
David S
Job Details: 09/24/2021
Arrived on site to install previous diagnosed part. We gained access to the rc evaporator and removed the failed thermistor. We replaced the thermistors with a new one. We reassembled the unit and found good continuity through the rc evaporator thermistor harness.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Cedar Park, TX 78613
David S
Job Details: 09/24/2021
Arrived on site to install previous diagnosed part. We gained access to the rc evaporator and removed the failed thermistor. We replaced the thermistors with a new one. We reassembled the unit and found good continuity through the rc evaporator thermistor harness.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Austin, TX 78759
David Z
Job Details: 09/24/2021
"Arrived on site to diagnose dishwasher that was not cleaning dishes. Ran unit and found unit was filling but not doing anything else. Found a piece of melted plastic under the flood switch causing it to trip flood state. Removed plastic and ran unit. Verified unit filling and washing as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Austin, TX 78756
Scott
Job Details: 09/24/2021
Arrived on site for leaking dishwasher. Found cracked drain hose . Replaced drain hose and clamp . Unit has no water hook up at time of service . Couldnt run diagnostics. Job complete .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Austin, TX 78756
Scott
Job Details: 09/24/2021
"Arrived on site ,replaced drain hose . Unit is sitting in living room. Unable to run diagnostics . Job complete"
We serviced a
MAYTAG OVEN
Model CWE4800ACB
Near Lorena, TX 76655
Jonathan M
Job Details: 09/24/2021
"Arrived on site for an oven that won?t heat. Inspected unit and work area. Tested voltage to the unit and found proper voltage. Checked all heating elements and TID and found all showing good. Checked voltage from the control to the broil and bake element and found no voltage being supplied when in bake or broil cycles.; ordrng 1 74001405 (clock (blk))"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Luling, TX 78648
Noah D
Job Details: 09/24/2021
"Arrived on site to inspect unit for not allowing selection and humming, upon inspection found the unit unplugged but when turned on it was stuck in drain mode. Held button for 10 seconds and drain stopped, tested all parts and found issues with Cold water valve, but no issues as far as a long drain, checked drain hose and found no blockages, ordering drain pump and returning with control and valve. Office to reschedule ; ordrng 1 W10919003 (PUMP)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near San Marcos, TX 78666
Brandon
Job Details: 09/24/2021
"Arrived on site for customer complaint of unit leaking while not in use, found sediment and debris in water valve, primarily hot valve side, causing valve to leak. Informed customer of my findings,
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Andice, TX 78628
Kayman
Job Details: 09/24/2021
Arrived onsite for range with dented panel. I replaced the panel with new. I tested the unit on both cooktop and oven. Both operated as designed. No gas leaks detected during service. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FB0
Near Killeen, TX 76542
Tyler
Job Details: 09/24/2021
Arrived on site for microwave not turning bulb off under unit. Upon arrival found no error codes. After further testing I found ACU had failed causing bulbe to relieve constant voltage.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Austin, TX 78705
Leonardo
Job Details: 09/24/2021
"Arrived on site for install of previously diagnosed parts. Installed new infinite switch on front right. Tested unit, unit tests good, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
David Z
Job Details: 09/24/2021
"Arrived on site to diagnose dryer that was not running. Unit clicks if you try and start it, but does not engage the motor. Disassembled unit and found belt was broken and tripped belt switch. Replaced belt and retsted unit. Verified unit working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
Taylor M
Job Details: 09/24/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Cedar Park, TX 78613
David S
Job Details: 09/24/2021
Arrived on site for RF not cooling unit. We performed a temp test with air probe and for temps in rc at 35 degrees. We gained access to freezer evaporator and found a good frost pattern and all vent and dukes clear and clean (no airflow issues). Unit operating as designed. Job complete