Arrived on site for refrigerator leaking water. Upon arrival confirmed issue and found defrost drain line clogged. Also found fill line behind fridge not fully connected and slowly leaking. removed clog and tightened line down properly. Found leaks gone and unit working as designed. Call complete

Arrived on site for refrigerator with lights out. Inspected unit and work area. Found bad freezer light module. Replaced it with new module covered under S191AQ Parts (Only Parts Listed Below)

"Arrived on site for dishwasher, inspected unit and work area. Installed new pump and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived on site to test unit for oven not working. Test unit and couldnt remove bottom drawer. Found regulator broken and frame damaged. Called Techline. SR#7735947288

"GSD2100V65WW Arrived to inspect draining issue. I found the original installers did not correctly route the drain line and there was no anti-drain back loop in the installation. I was able to secure the drain line higher than the sink level to correct the issue.

"WRX735SDBM00 Arrived to instal previously diagnosed and ordered part. I removed and replaced the door gasket after re-forming via heat. The seal was greatly improved and I corrected an outward Len at the top of the unit, which caused all of the doors to operated as designed. No leaks observed during service.

Arrived onsite for a wall oven that stopped during self clean and the door remained lock. The customer replaced the TOD thinking that was the issue and I tested the old TOD and found it still good. I found the thermal fuse open. I found the door gasket in good shape but completely flattened that cause the issue.. I replaced the fuse and tested the oven. All is working as designed. Call complete.

"Arrived on site tested water dispenser weak flow,diagnosed a defective filter head,replaced filter head checked all water connections no leaks,tested water dispenser good water flow with new filter head.

"Arrived on site for water leaking. Found frozen drain,removed all ice from drain flushed drain tube checked water flow good.

"Arrived on site to test unit for no power, tested unit found control receiving power and sending power to console but it is unresponsive

Arrived onsite and found unit operating with failed water sensor cutoff function. All hoses correctly in place. Found unit operating with failed spin function also. Possible shorts in the timer function but multiple failures

Arrived onsite and found unit operating with mildew stained bellow. Replaced bellow and leak tested. Unit is working as designed without leaking. All checks good.

"Arrived on site to replace previously diagnosed water valve, replaced valve and removed ice buildup in freezer, ran diagnostics cycle, ice maker completed cycle and filled with water, unit is now running as designed, no leaks detected job complete"

"KDTE104ESS1 Arrived to inspect unit not washing. I entered service test mode and found an 8-1 code stored in memory and I cleared for testing. The unit filled and then when the circulation pump attempted to operate, it would just hum. I removed and replaced the failed sump assembly and tested. The unit regained all functions and operated as designed. No leaks observed during service.

"Arrived on site to inspect washer making noises and not spinning. Upon further inspection, I found water in basket and I placed the unit in diagnostics and attempted to drain the water. The unit failed to drain. I tilted the unit back and inspected underneath and found gearcase oil on the belt, cam, actuator and pulley shield. I attempted to test the unit manually and when I tested the spin cycle, I could hear the capacitor making an odd noise and then when the unit began to spin, I could hear the cam gears badly grinding.

Arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse. Test unit and unit test good job complete.

"Arrived on site. Installed defrost timer powered unit on compressor powered on,heat from discharged tube advised customer to let unit run for 24hrs.

"Arrived on site for no,ice. Ran diagnostics all test passed found broken wire on grid cutter,replaced defective grid cutter.

"Arrived onsite for washer not draining. On inspection found water in the tub, put the unit in test mode and engaged the drain pump. The pump did not come on tested the voltage at the the pump and there was not 120vac , tested at the control and there was voltage to the control board but not the pins of the pump. Ohmed out the harness it was good. When I took the pump out of the box the main hose connection was busted off.

Arrived on site for washer. Inspected unit and work area. Customers complaint was lid lock was broken inspected unit and found that the lid lock would need to be replaced.

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit had mold. Inspected unit and found filters dirty. I cleaned them with hot water and advised customer to do up to 8 cycles to clean out all mold 4 with afresh and 4 with no afresh added. Ran diagnostics and tested unit is operating as designed with no error codes. No leaks where observed during service.

"Arrived on site to diagnose refrigerator that has issues with door closing due to mullion failure. Found the spring on the mullion had broken off on the top, causing failure. Replaced mullion and tested. Verified proper operation

"Arrived on site for dryer not starting. On inspection found that the motor has a short in the starting bindings 0 ohms reading. There was no powe from p9 pin 2 to,the motor m4.

Arrived on site to diagnose a washer that is not cycling properly. Found cold water shutoff on wall not opening properly and issue is plumbing related. Customer will need to fix plumbing issue. No leaks were found at time of service.

Arrived on site to test unit for oven portion not heating and staying in LO. Tested unit to 350 with no issues. Unit is currently working as designed. Advised customer to monitor and if issue persists recommend replacing control(WPW10453975).

Arrived onsite and found unit operating with failing power supply switch. Verified problem and replicated symptoms. Service the switch and replaced. Unit is now operating as designed. Replaced all trim and covers to proper position

Arrived on site. Found a defective led module per service pointer removed all leds installed updated led modules. Autho S84638 ; used 4 W11632139 (Led module) from stock

"Arrived onsite for a cooktop that has orange flames, upon inspection I found that the foams were orange. Upon further inspection I found that the orifices where dirty I cleaned them and tested the unit and found unit operating as designed."

"Arrived on site for ice build up in freezer found excessive play in upper freezer door hinge,found screw holes under hinge stripped able to remove 2 screws by hand. Called tech support per tech support customer needs to contact whirlpool customer service with SR#SR#7735936526"

"Arrived on site test unit for not functioning properly, tested unit found rack wheels has popped out off and not gliding properly, adjusted wheels and tested unit is now functioning properly, ran through diagnostics cycle, all components working properly no leaks detected job complete"

Arrived onsite for a ice machine to replace the previous diagnosed parts. I replaced the screw cover and the recirculating pump. I tested the unit and all is working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site for washer Hey hey come on come on mama spot not allowing fabric softener dispenser to work. Upon further inspection, I found that the dispenser drain cup Had come out of place and needed to be readjusted in order to properly allow water to siphon out of dispenser cup. Found no leaks during repairs in unit working as designed. Call complete."

Arrived on site for microwave not turning on surface bulb or vent fan. Upon arrival confirmed issue. Found control panel not responsive on fan or light modes. Replaced control board and found fan motor working as designed. Also recommended to customer to replaced bulb due to it burn8 g out from control issue.

Arrived on site for washer not spinning cloths out all the way. Upon arrival found no errors. Found cause of failure was washer not being lvl and causing unit not to get to speed. Releveled unit and found washer working as designed. Call complete

Arrived on site for dryer needing previously diagnosed fuse harness. Upon arrival reconfirmed issue and installed required part. Found unit working as designed with no failures. Call complete

Arrived on site to test unit for long dry times. Found unit not venting properly when vent hose disconnected but when hose connected it failed ventilation test. Advised to have contractor correct venting and possible clear venting as home is new and air circulating is being restricted within vent system of home. Job complete.

Arrived onsite and tested unit for not cleaning well. Found base functions including the heater working properly. All checks good. Provided extensive advice on use and care to improve performance.

Arrived on site for drawer issues. Drawer not closing correctly adjusted bracket assembly tested drawer operation unit working as designed.

Arrived on site to test unit for unit not starting. Test unit and found stuck float not allowing water to come in to the unit. Secured float test unit and unit test good job complete.

Arrived on site to test unit for insulation not sitting correctly. Test unit and found bottom kickplate insulation not secured. Secured insulation test unit and unit test good job complete.

"Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater not fully wired and rewired it properly. Tested unit and found all is functioning properly at this time. No leaks were found at time of service, as water is not hooked up to unit."

Arrived on site to diagnose a range that inspector flagged with loose control. Tested unit and found all is functioning properly at this time and no issues with control. No further repairs needed and job is complete.

Arrived on site to replace previously ordered parts for refrigerator. Replaced control and all is working properly at this time. No leaks were found at time of service.

"Arrived on site to replace previously ordered parts for washer. Replaced rotor, stator, gearcase, and slider assembly. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."

Arrived on site and replaced damaged doors. Unit working as designed. Job complete .

Arrived on site to test unit for no ice production. Found both FC and RC motors working as designed. Ice maker was off. Turned icemaker on and completed diagnostics with no issues. Ice maker fan working properly. Temps in all compartments were correct. Advised customer to monitor. Job complete.

Arrived on site to follow up on icemaker that was not producing any ice. Tested icemaker and found no water coming to icemaker. Found supply was shut off. Turned on supply and tested. Found water is still not entering. Found the fill cup was not cleared out on previous visit and line was iced. Steamed out ice and verified proper function. Repair completed.

"Arrived on site to diagnose dishwasher not dispensing soap. Customer says sometimes the unit isn't dispensing soap at all, or it's not dissolved. Checked for errors and found none present. I replaced the control and dispenser and ran diagnostic. Verified dispenser is opening and all is working as designed. Repair completed."

Arrived on site for an oven that is not igniting. Inspected unit and work area. Did confirm the customers complaint and found that the back igniter was not igniting. Replaced the igniter and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for a refrigerator that is buzzing. Inspected unit and work area. The customer advised that the unit does this every hour and a couple hours. I ran through diagnostics and tested the damper control, compressor, evaporator fan, and condenser fan. Could not get the unit to work. After working on the other Appliance for 15 minutes, heard the icemaker cycle and the buzz occur when it was trying to fill the icemaker. Check behind the unit and found that the unit was not hooked up to water. I asked the customer if they had previously had this unit hooked up to water and he advised they did not. I explained that sound was coming from his inlet valve as the icemaker was trying to fill because the icemaker had not been turned off. Turned off the icemaker and could not replicate the sound again for the next 30 minutes. The unit is working as designed. Call complete."

WTW4816FW2 Arrived to instal previously diagnosed and ordered part. I removed and replaced the faulty latch and then calibrated the unit. I tested within service test mode and the unit operated as designed. No leaks observed during service.

"MDB4949SKZ1 Arrived to inspect no power. I had the customer reset the breaker and the unit powered up. I allowed it to complete a service test mode and the were no stored error codes. Operational test good, no leaks observed during service."

"Arrived on site to inspect refrigerator not making ice. Upon further inspection, the customer advised the unit is making ice now, but still wanted the unit serviced. I inspected the unit and tested temps in the FC=4 degrees and RC=38 degrees. When testing the FC section, I found frost at the bottom of the freezer at the opening (photo). Also found frost at the bottom the FC door (photo). I found the ice maker making good ice. I checked the freezer rack and found it difficult to pull out. Using some manufacturer approved grease, I placed grease on the rack rails and tested and it slides in and out as designed. I removed the frost from the FC bottom and door and checked gaskets and all are sealing properly. No further repairs needed. Issue with ice maker not operating was due to an air leak at the FC door. No water leaks observed during service, job completed."

"Arrived on site to inspect washer vibrating. Upon further inspection, I placed the unit in diagnostics showing error code F0E5-off balance load. I cleared he code and continued with testing. When the unit got to the spin cycle, the unit began to shake vigorously. I stopped testing and pushed down on the basket and found the suspension rods were bad and the unit is not leveled. I removed and replaced the suspension rods and leveled the unit and calibrated the unit. Retested and unit is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the recirculating pump and reservoir drain pump failures, I removed and replaced the both parts and tested. Unit is operating as designed. I found the leaking pipe at the back of the unit had not been repaired (photo) and found it continues to leak water onto the junction box. I left the drain hose for the builder to replace once the electrical box issue and leaking pipe were corrected. I advised the customer of the pipe leaking more than before. I left the unit turned off due to the leak and recommended to the customer that they leave it turned off until the other issues were resolved. No water leaks observed from the unit, job completed."

Arrived on site for a washing machine that is leaking water from the front. Inspected unit and work area. The customer advised that they had a tear on their gasket and it has been leaking water slowly during the wash cycle. Did confirm the customers complaint and replaced the door gasket. Tested the unit and the unit began to work and operate as designed with no leaks present. Call complete.

"KBFN506ESS01 Arrived to inspect over-temperature alarm. Discussion with the customer revealed the unit alarms usually once per day, sometimes several times per day. Internal temperatures were -2?F in the FC and 36? in the RC. I found the chassis was too far back in the mounting on the right side and the left was correct at the top, but approximately 1/2 back at the bottom. The left RC door was having difficulties fully closing on its own and if secondary to the right, required additional force to close fully. I was able to correct all the chassis mounting issues and square the entire assembly. The door closer cam required adjustment and after completed, the soft closure of the left RC door was fully corrected. I removed excessive moisture from below the crisper drawer. Operational test good, no leaks observed during service. Warranty applied to service."

"Arrived on site for a defective compressor. Replaced defective compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site for dishwasher not pumping correctly. On inspection the drain pump was not working. I installed the new drain pump and when it turn on there was object in the pump housing that was making a noise uninstalled the pump,the debris out in reinstall the pump. Test unit in diagnostics mode and it is operating as designed now. No water leaks detected during service."

Arrived onsite for fridge not producing water and ice. On inspection found the moulin was out over 1/8 out from the bottom of the unit in there was a gap at the bottom of the fc . I called WP and they are sending it to engineering for evaluation. WP will call customer after the evaluation. No water leaks detected during service Sr7735937997

Arrived onsite for previously diagnosed parts. Installed the appliance manager and tested unit. The unit is operating as designed. Customer says that it happens once day. The power might be go off night cause a issue for the oven. Informed customer to watch the unit and lets know if thing else happens.

Arrived on site for dryer not heating correctly. Upon arrival confirmed issue and found f2-e1&e2 in diagnostics. Found ui control had corrosion around it. Found large amounts of water/lint within venting of home as well as exhaust hose. Clear3d lint but found pathway within home still clogged using vent test kit. Replaced ui control after getting autho. Found dryer working as designed but tried to explain t9 customer they would need a dryer vent cleaning before safely using drier again but customers s didnt seemed to understand the urgency of situation p. Unit working as designed call complete

"Arrived onsite for previously diagnosed parts. On inspection found the water reservoir was frozen, i add the gum sealer to the RC evap. I also noticed that the water pressure was weak. I changed the inlet valve out and water picked up. It dispense 7 oz when it read 6oz n the display. Before the new value it was dispensing 2oz at 6 oz on the display. No water leaks detected at time of service."

"Arrived on site to test unit for water leak, customer stated that dishwasher was not running and it started to drip water from the front, when he opened unit it was full with water, tested unit found unit back filling water from sink because it is missing a high drain loop, installed high drain loop split door and ran for 15 minutes no signs of water leaks detected, advised customer to make sure items are not hanging bellow rack and not restricting spray arms , unit is running as designed, job complete"

Arrived on site to install parts previously diagnosed. Installed new valve and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site for range, inspected unit and work area. Customers complaint was no power to range. Tested voltage at the wall and there was none. Inspected the breaker and it was tripped. I reset the breaker and found good voltage and range operation properly. The breaker was tripped once immediately after the reset, I advised customer to remove the breaker and replace it with a 40 amp with no surge protector."

Arrived on site to install new bulb in oven. Inspected unit and work area. Installed new bulb and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived on site for washer not spinning/agitating well. Upon arrival confirmed issue but found no errors I. Diagnostics. After further testing I found magnetic strip around slider starting to crack. Replaced slider then reassembled and tested unit. Found no leaks and unit agitating/spinning as designed. Call complete

Arrived onsite for a refrigerator with the doors not closing properly. I found the doors were closing good but the top of the freezer gasket was not sealing causing ice build up at the top of the door. The gasket had a divot in it from a shipping foam block. I used my heat gun and warmed the gasket to get it to return to normal shaped and the gasket is now sealing properly. The refrigerator is working as designed. Call complete.

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise which was a clanking or rattling noise during agitation, but would only make the noise when the agitation was going a certain way. I placed the unit in diagnostics showing no error codes and tested. I could not duplicate the noise the video displayed. I tilted the unit back and removed the rotor and found gearcase oil on the underside of the rotor and on the slider. I advised the customer of my findings and removed and replaced the gearcase, slider and clutch and calibrated the unit. Retested in diagnostics and unit is operating as designed. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new ice door and tested the unit and found the unit operating as designed. Job completed

Arrived on site for a DW that seems to not get the dishes clean on less you use the tough wash cycle. Upon arrival I ran unit in diag mode and found no codes and no issue will running. I replaced the control and tested unit and found unit operating as designed job complete.

Arrived onsite to install a new power cord on a cooktop. Upon arrival I installed the new cord and tested the unit and found that the unit is now operating as designed. Job complete.

Arrived on site to diagnose a dishwasher that is not draining. Found check valve in drain line stuck and freed check. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived onsite for some squealing and found a loose rotor bolt. Tightened the rotor bolt and did not replicate any symptoms. All checks good. Advised customer on repair.

Arrived onsite and completed the repair of the sealed system with the partial frost pattern by replacing the compressor with a dye drier and access port. Pulling vacuum which held and charged system with 65 grams of r600a. Unit is now operating as designed. Advised customer on repair.

"Arrived on site to replace previously diagnosed gear case, replaced gear case and cam tested unit the grinding noise is now gone but a high pitched squeak coming from the motor on low spin, replaced motor and tested squeak is now gone unit is running as designed, job complete"

"Arrived on site to test unit for ice buildup is freezer, tested unit found ice maker fill tube was not in the fill cup causing water to fill in the bottom of freezer every time ice maker filled with water, broke apart the ice, installed fill tube properly, ran diagnostics cycle, water is now filling properly , no leaks detected job complete"

Arrived on site for DW that is *not working/alarm sounds*. Upon inspection I found that there was no water in the dip pan and the unit ran fine in diag mode. I replaced the float switch and tested unit once again and found no issues.

Arrived onsite for a DW that is leaking. Upon inspection I found that the was no leaks coming fro the sump&motor owi or the heater and or the the drain pump and hoses. Upon further inspection I found that the leaks was coming from the tub seal I adjusted the seal and tested several times and found unit operating as designed.

"Arrived on site for no cool. Compressor running,removed fresh food evaporator cover no frost formation on evaporator small trace of uv dye in pan ordering a new compressor and evaporator . ordrng 1 W11553229 (Evaporator) and 1 W10832994 (Compressor) and 1 Wpw10143759 (Drier) and 1 W10545670 (3 way valve) and 1 W11506635 (Access valve)"

Arrived onsite for a dishwasher with the keypad not responding correctly and the lights are dim. I found the control not responding with good voltage to it and the lights dimming when pressing start. The control will need to be replaced. The control was ordered already but not received yet.

"Arrived on site for a washing machine Wendys are available Monday Wednesday and Friday between eight that is not spinning out clothes and its making a noise. Inspected unit and work area. The customer advised that certain cycles will finish out but others will not. ; ordrng 1 W11324037 (UI)"

"JFX2897DRM02 Arrived to inspect intermittent power loss. The unit has lost power, requiring circuit breaker resetting several times since our last visit. I found the chassis out of square and the rear drain tube requiring sealing and cleanout. The right RC door gasket was torn at both the top and bottom mullion sealing flaps and am ordering for the customer. No leaks observed during service. Tech GCO. Office to contact the customer to arrange return service. ; ordrng 1 W10846057 (RH Door Gasket) and 1 GCO (GCO)"

Arrived onsite and determined the issue with the washer to be a seeping fresh water valve into the tub while in standby. Tested and determined no other issues. ordrng 1 134637810 (Water valve assembly)

"Arrived onsite for a washer that just stops at the end of the wash cycle and it will not advance. The customer stated they had it in the normal cycle when this happens. I ran diagnostics and there were no stored error codes. The unit completed the service diagnostics cycle and worked as designed. I ran the normal cycle and it stopped after spinning in wash and would not advance. The machine is doing exactly what is stated in Technical Service Pointer #: W11624962. I switched the controls out and the new control errored with an F2E3 ACU/UI mismatch. I cleared the code and ran the service diagnostics cycle. It completed the cycle and worked as designed but when I ran a regular cycle only the sensing light would blink and the unit would never lock the door and start. I put the old control back in and it works in the quick wash cycle. I explained to the customer that I was coming back with all the controls and the service tool to correct the issue. Ordering W11556725 main control, W11481116 encoder, W11561182 control panel, and Tool/Service tool. ; ordrng 1 W11556725 (Main control) and 1 W11481116 (Encoder) and 1 W11561182 (Control panel) and 1 Tool (Service tool)"

"Arrived on site to test unit for no ice production, tested unit found ice maker stuck mid cycle and will not cycle, water accumulating in the ice bin, recommend replacing valve and ice maker, ordering parts office to reschedule ; ordrng 1 W10882923 (Ice maker) and 1 Wpw10349187 (Valve) and 1 W11035836 (Control)"

Arrived onsite for a washer to replace the control panel. I replaced the control panel and the start light is now working. I ran the service diagnostics cycle and confirmed all is working as designed. When I removed the plastic film that protects the control I found dimples along the top of the panel and took pics. The panel will have to be ordered and replaced again. I left the panel installed because the light is working but the returning tech needs to return the part thats on the machine as a 90 day defective part. Ordering W11115199 control panel. Office to RS.; ordrng 1 W11115199 (PANEL-CNTL)

"Arrived on site for washer, showing an F7 E1 error code, and not allowing unit to complete a cycle. Upon arrival confirm complaint, and upon further inspection, I found cause of failure was due to the capacitor failing. After replacing capacitor, I also found that the belt shield was damaged and not protecting belt assembly properly and rescheduled customer to complete repairs with new shield W11409708.; ordrng 1 W11409708. (Shield)"

Arrived on site to diagnose a dryer that is not turning on. Found timer shaft broken and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11566735 (Timer)

Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found presence of oil on evap lockrings indicating refrigerant leak. Compressor is running and pumping. Evap will need to be replaced to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 W11407409 (Evap)

Arrived on site to test unit for not starting/completing wash cycles. Found motor is acting as if seized. Conventional way of testing motor run capacitor is not showing failed capacitor. Recommend replacing motor capacitor. Office to reschedule. ; ordrng 2 W11395618 (Cap)s

Arrived on site to test unit for unit leaking. Unit leaking from left side. Ordering bottom and top spray arms. Asking for 2 hours to see if it continues to leak. Also found front panel rusting by vent. ; ordrng 1 W11545334 (Manifold) and 1 W11550888 (Bottom spray arm) and 1 W11461688 (Front panel) and 1 2hour

"Arrived on site to diagnose washer that is not starting or running cycles. Attempted to run unit. Lid will lock, you hear a buzzing sound 3 times, unit then switches to done and ends cycle. Service pointer W11632927 applies to this condition, and unit falls in serial range. The buzzing is an undercharged capacitor, causing failure. Didn't see any harness damage / issues or a visible capacitor leak. Ordering capacitor to resolve ; ordrng 1 W11395618 (Capacitor) and 1 W11026785 (Motor)"

"Arrived on site to diagnose ice machine not producing any ice. On arrival bin was empty. Ran through diagnostic cycle and all seemed fine. Ran a normal cycle and found the compressor kicks on when the start device attempts to start it, but doesn't stay running when the start shuts off. Compressor sounds healthy, but won't stay on. Issue is likely a bad start device. Ordering a start relay and control to repair. If this does not resolve, unit will need a compressor replacement. ordrng 1 WP2217224 (Start Device) and 1 W11034363 (Control)"

Arrived on site for a wall oven that wont reach past 280?. Inspected unit and work area. The customer advised that the unit does heat but it will not allow the unit to go above 280?. Ran the unit through diagnostics and did not find any stored air codes. Checked both Bacon Boyle elements and found them both working. Went through the customers preferences and found that the unit had been set up on Celsius not Fahrenheit Creating the issue. I change the unit back over to Fahrenheit and found the unit working in operating as designed. The customer also complained that the unit alerts and timer do not work and will not sound off when the timer is done. Check the customers unit and did confirm the customers complaint. Found that the touchpad would not make any sound or sound off when the kitchen timer had run out. Attempted to adjust settings on the user interface and found that the sound box on the UI was bad. Ordering the user interface assembly and the office will need to contact the customer about a return date due to limited parts availability.; used 1 W11297725 (UI) from stock

"Arrived on site for a washing machine that has a burning smell and will not start this new cycle. Inspected unit and work area. The customer advised that he was running a load of laundry and the unit kept spinning and spinning and spinning and would not stop. He manually shut it off and advised that he could smell a burning smell. He advised that since that cycle, the unit buzzes but will not start a cycle. Ran the unit through diagnostics and found an F7 E1 (basket speed fault) error code. Tested the unit on a normal wash cycle and found the unit buzzing but not spinning. Checked the resistance on the motor and found it within range. Check the wiring and did not find any evidence of any kind of burning within the washer. I called Whirlpool Safety team and spoke to Kelly SR# 7735876825. She advised to go ahead and proceed under warranty for the capacitor. Ordering a start capacitor and will return on 3/20.; ordrng 1 W11395618 (Capacitor)"

"KRMF706ESS05 Arrived to inspect door closing issue. I found the left door closer had been broken during installation and required replacement. The chassis required squaring and the drain tube assembly required sealing. No leaks observed during service. Office to send tech GCO.; ordrng 1 W11163783 (Closer, L) and 1 GCO (GCO)"

Arrived onsite for a washer that is noisy in spin. Upon inspection I found that the gear case was leaking. I am ordering the gearcase hub and cam. Office to reschedule. ; ordrng 1 W10528947 (HUB) and 1 W11454734 (GEARCASE) and 1 W10721967 (CAM)

"Arrived to inspect safety call for smoke from unit. I found one of the main relays on the primary power supply board of the main module had thermally failed. I contacted the MFG tech line and reported my findings. File# 7735936725. The MFG tech recommended to replace both modules and anything else that has smoke/fire damage. I was unable to contact safety and it will need to be done the following day. Unit will require both modules, harness, UI and burners to mitigate odor and will need to be authorized by MFG Safety. Office to add SO back onto GC for safety call.; saved tckt"