Arrived on site to replace faulty compressor. Replace compressor and dryer and access valve. Pool vacuum and held. Charged perspective and unit is functioning properly customer will monitor over 48 hours. Job complete

Arrived on site for unit shaking excessively. Upon arrival inspected unit. Found that basket is moving side to side with too much play . during the spin cycle. The whole basket will wobble. Returning with gearcase and ordering basket and hub assembly. Requesting two hour for rebuild. ; ordrng 1 W10752283 (Wahplate) and 1 W10528947 (Hub) and 1 W10752719 (Basket) and 1 2hr (2hr)

"WRT138FFDM01 Arrived to replace sealed system components. I evacuated the system and then removed and replaced the compressor, service port and dye drier. After vacuuming to under 350 microns and monitoring for leaks for an additional 15 minutes, I charged with the MFG calculated refrigerant charge. The refrigerator started cooling as designed. No water connections to unit and time of service."

Arrived on site for damaged cooktop. Replaced cooktop. unit is functioning properly. Job complete.

"Arrived on site for unit shutting off mid cycle and not powering back on. Upon arrival inspected unit found that there was still water in the base of the unit, UI would not respond . Traced voltage up to control, but no voltage to UI. Also found model number was incomplete , Updated m/s, current parts non compatible. Will need to re-order control and console. ; ordrng 1 W11341628 (Control) and 1 W11114747 (Console)"

Arrived onsite for dryer not turning. On inspection found the unit would not tumble when started. On further inspection found the belt had broken. I installed a belt from truck stock (661570V) the unit is operating as designed and I heated it up for 5 miles to make sure the belt didnt break again.

"Arrived on site to install previously ordered parts approved by Safety Team. Replaced stainless cooktop, all knobs, all bezels, and all caps. Customer had me haul off grates. She ha been sent new grates by manufacturer. Unit is operating as designed. Job complete"

Arrived on site to unit not making ice.upon arrival inspected unit. Found failed grid cutter. Replaced and tested. Also found low flow through fill valve with filter inserted. Found filter needed replacement. Customer will look to replace. If symptoms persist recommend replacing filter housing. Job complete

"Arrived on site to inspect unit for error code suds. Upon closer inspection error code f0e2, and f0e1 present upon arrival. Upon arrival noticed unit was on a clean cycle, ran diagnostic test to confirm drain working properly. Unable to replicate any issues at this time. Advised customer to make sure to much soap isnt making it into the unit, as well as the type of soap being used is a possible issue. UNIT IS A DOUBLE STACK IN TIGHT CLOSET. Customer also stated issue hasnt been as apparent the last week or so. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived on site for refrigerator making noise. Entered dials notice and found refrigerator fan is making noise. Sounds like ice build up. Removed lower drawer and found cheese bags blocking airflow pushing up cover. Confirmed ice building up on right hand side . Confirmed ref defrost is working. Will need new cover and gasket. Advised customer unit will need to be thawed before repair. Reset for wed 20th. ; ordrng 1 W10917313 (Gasket)

Arrived on site for off balanced washer . Found left rear spring out of bracket . Replaced all suspension rods . Ran diagnostics and calibration cycles . All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site to diagnose dryer that was not starting. I tested the unit and found the motor buzzed and does not start. I started to smell something hot shortly after. I removed the front panel after feeling the drum hard to turn, and found the base plate and both front corners were dented and folded, and likely causing the motor to bind. Ordering new framework, motor, and motor base to resolve. Office to schedule return. ; ordrng 1 W11215531 (Base plate) and 2 W11233548 (Side Panels)s and 1 W10487431 (Rear Panel) and 1 W11404905 (Motor Bracket) and 1 W11109747 (Main Harness)"

"Arrived on site to inspect wall oven shutting off. Upon further inspection, the customer provided a photo of an error code which was F2E1-stuck key. I placed the unit in diagnostics and checked error codes and found F2E1 and F1E1-AM failure. Customer advised the unit has been heating/cooling just fine until recently when they found the stuck key error. I pulled the unit out and removed and replaced the control panel and cycled power for approximately one minute then cycled power again to remove and replace the main control (F1E1). Cycled power on and tested and unit is operating as designed. Job completed"

Arrived on site to test unit for unit leaking. Test unit and found no Leland coming from the dishwasher. Found leak coming from water line under the sink. Showed customer the leak and told him he would need a Plummer. Job complete.

"Arrived on site to test unit for no ice production. Tested unit found ice maker not installed correctly and missing screws. Also fill tube was pushed back into unit causing water to splash on top shelf and freeze. Installed ice maker properly and fitted the fill tube to its proper position. Tested unit, ice maker components are engaging properly and filling with water. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for microwave not heating. Upon arrival confirmed failure and found noise filter fuse and control intact. Found mag cap and diode failing. Rescheduled customer for 03/15/24 to complete repairs with mag cap and diode. Ordering W10850446 capacitor, W11256462 diode, W10836753 tansfomer, W11252187 lower interlock, W11252186 upper interlock, W10754299 magnetron ; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10836753 (Transformer) and 1 W10754299 (Mag) and 1 W11252187 (Interlock(lower)) and 1 W11252186 (Interlock(upper))"

"Arrived on site to test unit for food freezing RC, tested unit found that evaporator is not frozen, customer stated that she has to keep temperature at 42 to prevent food from freezing, thermistors are reading properly at control, replaced control and front UI, and advised customer to monitor, if items are still freezing call us back , at this time job complete"

"Arrived on site to inspect range panel damage. Upon further inspection, I found the range control panel dented on the right side (photos). I removed and replaced the panel and tested and unit is operating as designed. No one available to sign for receipt. Job completed."

Arrived onsite for a dryer that stopped mid cycle on time dry. Upon arrival I the customer advised me that the unit would also stop and start on its own. I then tested the unit by running the unit in time dry but couldnt duplicate the issue. I gained access to the thermistors and the heating element and tested them with my multimeter and found them good. While doing this I found a loos screw sitting in the cabinet which I removed. The I gained access to the lower wheel and found that the seal that goes between the cabinet and the duct damaged. I am ordering the seal and setting return for the 03\15\24; ordrng 1 WP339956 (SEAL)

Arrived onsite for a vent hood that is making loud squeaking noise when in use. Upon arrival I ran the unit on mid and high and found that there was a loud squeaking/squealing noise. I removed the blower wheel and found some scoring in the back of the wheel caused by a screw that was used to mount the buffer to the unit I ground down the screw and smoothed out the scoring on the back of the wheel with sandpaper and reinstalled the blower wheel and tested the unit and found that the noise was gone.I demonstrated that the noise was gone to the customer. The customer made me aware that they were not satisfied with the unit and I advised them to contact whirlpool customer care with any concerns

Arrived on site for dryer not starting.upon arrival found t8mes and knob broken. Used timer kit W11685947 and replaced both parts. Found unit working as designed. Call complete

Arrived on site to install new RC door bushing to resolve door replacement. Installed new bushing and releveled unit. Verified all working as designed. Repair completed.

"Arrived on site to replace adjuster kit diagnosed on previous trip. Replaced adjuster kit, tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived onsite to install previously diagnosed/ordered parts. Upon arrival I installed the new gearcase,cam,and actuator. And tested the unit and found the unit operating as designed with no leaks."

Arrived on site for upper rack falling down . Found right side adjuster wheel fallen off . Replaced both adjusters with new kit . Upper rack functioning normally . No water leaks detected at time of service. Job completed

Arrived on site to inspect unit for throwing code check vent. Upon arrival customer stated they just had the vent cleaned before replacing unit and unit through code day of delivery or near first use of unit. Confirmed unit is throwing check vent minutes after starting cycle almost at the same time cool down sequence started. Replaced control turned unit to timed dry started at 40 minutes let unit run down to 30 minutes before confirming issue was fixed with the control being replaced. Job complete.

Arrived onsite for a defrost issue. Determined cause to be the control not entering defrost. Replaced the control box. All checks good. ; schdld next appmnt for 3/18 MON !

"Are on site to replace thermistors and ui control diagnosed on previous trip. Replaced ui, and freezer thermistor and fresh food thermistor. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site to replace previously diagnosed blower, replaced blower and tested, unit is now running as designed, job complete"

Arrived onsite and replaced the bake element and control because the old event failure had also blown the control. All checks good. Unit is now operating as designed.

"Arrived on site to test unit for no washing dishes. Tested unit found wash motor not engaging. Will need wash motor assembly to fix issue. Replaced part and tested, all components are engaging, unit is running as designed, no leaks detected, job complete."

Arrived onsite for a MW that seems to have a short. Upon arrival I tested the unit and found that the unit was making a loud buzzing noise. I gained access to the diode and replaced it and tested the unit and found unit operating as designed

"WOES3030LS00 Arrived to inspect error code. The unit had F3E0 displayed upon arrival and I cleared for testing. I found the code was immediately and I removed the unit for testing. The sensor connector was not fully seated and prior to correction, I adjusted the connector tabs to ensure positive connection. The unit operated as designed, after the repair."

"Arrived on site to test unit for noise, tested unit could not mimic the noise that customer had a recording of, added sound pads to two potential areas that could be responsible for the vibration noise, customer stated that last time they heard the noise was a week ago and loading the unit with food couldve fixed the vibration, advised customer to monitor, if issue persists, take good recording and call us back, at this time unit is running as designed, no leaks detected job complete"

Arrived onsite and found unit with cooktop uneven glass sealant application in front left corner. Verified unit is water tight. Advised customer that findings put the condition in a cosmetic failure category and it cannot be claimed for replacement of glass without special approval from whirlpool. Advised customer to follow up with whirlpool customer care with any further questions.

Arrived on site to test unit for fan making loud shaking noise. Removed fans and found fan broken. Replaced fan motor test unit and unit test good job complete.

"KRFF707ESS01 Arrived to install previously diagnosed and ordered parts. I removed and replaced the lights per Technical Service Pointer #: W11460554 Rev M, Special project #: S191AQ. The unit still required the LED driver and and after installed, all lighting issues were resolved. No leaks observed during service."

Arrived on site and replaced previously diagnosed outer glass. Unit working as designed. Job complete.

"Arrived on site for F27error code. Upon arrival, power cycled unit and there is no charge. F27 remains. Cleared error code. Test valves and are good. Ran a normal cycle and unit filled and began washing correctly. Did find excessive amount of detergent was being used. Explained to member of maintenance the amount of detergent to be used. Unit is operating as designed. Job complete"

"Arrived onsite for a dryer stopping mid cycle. The customer stated it drys clothes good on Tim dry but on an auto cycle it doesnt get all the clothes dry. The customer also stated that when multiple cycles are run the dryer will stop and they will unplug it and try other things to get it to start and sometimes it starts and other times it will not start until it cools down. After talking with the customer it was determined that when it wont start and the touch the start selection they will hear a click but nothing happens. I tested the dryer and there were no started error codes and I found the moisture sensor circuit good and the dryer working as designed. From what the customer described either the control or motor is failing. The customer is going to try and video it. The feet are broken and the dryer cant be leveled correctly for the moisture sensor circuit to work correctly. Need to replace the leveling feet, control, and motor. Ordering 4EA W11444912 leveling foot. RS for Fri 3/15/2024.; ordrng 4 W11444912 (Leveling foot)s"

"Arrived on site to inspect dishwasher door issues. Upon further inspection l the customer advised that when they have silverware in the rack on the door and they open the door, it will fly open. I found the door left hinge friction pad had fallen off and the right side was beginning to tear and will eventually fall off. I removed and replaced both pads and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for washer off balance and buzzing noise . Ran diagnostics,washer wouldnt stop trying to drain . No kinks in pressure hose and dome clear . Replaced control ,unit is now drying properly , when shifting from agitation and spin unit would make really loud noise . Found oil leaking from gearcase and teeth broken on cam .ordering gearcase ,cam and actuator. Set return 3/14 pm only . Customer is free before that day .please put on cancellation list . No water leaks detected ; ordrng 1 W10752283 (Wash plate) and 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11481722 (Actuator)"

"Arrived on site to test unit for water in drain pan, tested unit found gasket not sealing properly causing water to trickle down side of door and fill drain pan and connection popped out from diverter, replaced gasket and tested, secured connection and tested, unit is now running as designed, job completed"

"Arrived on site to inspect unit for thumping noise at beginning of cycle. Upon closer inspection found unit insulation was damaged and not making proper contact, and not dampening sound as designed. Ordering insulation and will return. Office to reschedule. ; ordrng 1 W11573700 (Kickplate insulation) and 1 W11579564 (Tub insulation)"

Arrived on site to test unit for lid not locking. Found damaged strike. Ordering strike and office to reschedule. ; ordrng 1 WTW8127LW1 (Strike)

"Arrived onsite for a refrigerator with the FC not getting as cold as normal and neither icemaker is producing ice. I found the FC at 29 degrees when I arrived. I found the RC at temp and showing 37 degrees with the coil clear. I checked all thermistors and they showed good. I found heavy frost on the FC evaporator causing air flow issues. I put the unit in a forced defrost and it wouldnt go into a defrost, it would just exit out like it was satisfied and the sealed system components would turn back on. I cycled power and the unit immediately went into a defrost cycle and cleared the coil. When the unit started to cooling the FC there was good refrigerant flow and I watched it get down to 18 degrees and it was still dropping. The customer is going to monitor the issue and see if it happens again. If the customer calls back and says its acting up again we need to get authorization for a dispenser UI, main control, and FC fan/harness. Call complete."

"Arrived on site for not maki g ice. Upon arrival, inspected unit and found ice maker off on ui. Turned icemaker on and harvest began, ice dumped and call for water was made. Unit is operas designed. Job complete"

Arrived onsite to diagnose dryer not heating. Found unit is heating as designed. Verified adequate airflow. Determined customer uses dryer sheets with every cycle. Advised that dryer sheets can cause sensor cycles to run short and prevent proper drying. Advised using timed dry when using dryer sheets.

On arrival verified door gasket is torn. Replaced door gasket and removed old adhesive before applying new. Also checked for sharp edges and found none. Job complete

"Arrived on site to follow up on dishwasher not running. Installed a new wash motor to resolve, I could not find anything wrong with the harness. Retested and verified all is working as designed with no water leaks."

"Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. The customer advised the refrigerator was semi cooling in the freezer was semi cooling but it the freezer was not freezing. I checked temperature in the freezer and found it at 39?F . I gained access to the compressor and checked pressures. Found the low side sitting at -3 psi, but the high side I could not get a good rating on as it was showing no pressure. I attempted to remove the Schrader valve and found Refrigerant spewing out of it, indicating the Schrader valve was damaged. I vacuumed out the charge and pressurized the unit with 125 psi of nitrogen. Within 10 minutes, I found pressure drop two psi on the low side while not affecting the high side. After another 15 minutes, found pressure dropped to 121 psi on the low side and 123 psi on the high side. I used bubble solution at the dryer, condenser, and compressor connections. Found no leaks detected. I gained access to the evaporator and use bubble solution on the evaporator after recharging the system up back up to 125 psi. I did not find any Leaks at the evaporator. As I waited for techline, I found pressures drop to 118 psi after an hour and a half of charging it the second time. I called whirlpool tech line and spoke to Kurt SR # 7738641860. He had me do a few checks and advised that there would be a leak within the cabinet due to the inability to find any bubbles forming on any of those components. He also advised that the leak would be too small to really detect. He advised that the unit would be sent to review, and that the customer or myself will be contacted depending on the next steps. Call complete."

"Arrived on site for unit not cooling and not making ice. Upon arrival,inspected unit and temperature in FC and RC are correct. Tenant states that there were never temperature issues that the unit just does not make ice. Inspected icemaker and container is empty and mold is free of water or ice. Test icemaker. Unit does harvest correctly just never calls for water. Bypassed the water fill on icemaker and valve fills correctly. Need to replace ice maker ordering ice maker. Office to reschedule ; ordrng 1 W10882923 (Ice maker kit) and 1 WPW10300024 (Ice maker)"

Arrived onsite for rusting dishracks and broken left upper rack stop. Ordering rack and stops to repair. Provided advice on use and care while onsite. ; ordrng 1 WPW10082861 (Stop) and 1 WPW10525643 (Lower dishrack)

"Riced on site with new parts. Completely disassembled unit. Replaced all burner holders, screws, burner heads, caps, Lp conversion kit no caps. Verified operation. Call complete."

Arrived on site to install harness to resolve non functioning dishwasher. Examined harness and did not see any issues and replaced the sump and motor. Tested and verified unit working as designed. No water leaks found. Repair completed.

"Ive been on site for a range that has no power. Inspected unit and work area. I did confirm the customers complaint and check the back of the unit. Found no evidence of any grounded wires and check voltage. Found no voltage coming from the outlet. I checked the breaker and found the breaker had been tripped. I resupply power to the range and tested the bake, broil, and surface elements. Found all working and operating as designed. I did it by the customer that because they are on a GFCI breaker, it may have registered a false ground, as there are no wiring or evidence of any kind of grounding issue. The unit is working as designed. Call complete."

"Arrived onsite to install previously ordered parts. Upon arrival I installed the new gearcase, rotor, stator, clutch and slider (sliders come with new rotor screw). And tested the unit and found unit operating as designed"

On arrival customer complained about long preheat time. Ran unit at 350 degrees and Oven preheated in just under 11 minutes (10m/45s). Notified customer that this is well within spec and unit is functioning as designed. Customer stated its not as fast as their previous oven. Will need to contact tech line for documentation.

"Arrived on site to inspect washer getting off balance. Upon further inspection, the customer advised the unit is getting off balance and broke the drip pan below (photo). Checked the basket punch outs and found some not fully punched through. Removed and replaced the basket and calibrated the unit and tested in diagnostics. Unit is operating as designed. I was able to get the unit with the drip pan connected to the drain pipe, but its not secured as its broken. No water leaks observed during service, job completed."

"Arrived on site for dryer tripping breaker . Breaker is only tripping some times .very random. Checked voltage ,harnes, element . No grounding . Ran unit and found correct amperage . Couldnt duplicate any issues with dryer . Do recommend changing to a non gfi breaker . Job complete"

"Arrived on site to test unit for damaged bellow. Replaced damaged bellow, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to diagnose refrigerator that was sparking / possibly smoking underneath. Spoke with customer and clarified that they did not see sparking or smell smoke, but were hearing a noise sometimes from the freezer compartment and smelling something warm/hot. Advised this was the unit going through defrost with ice melting on the heater and not a short. I checked under the unit / defrost heater and did not see any evidence of any shorts or sparking. Examined all visible wire and did not see anything out of the ordinary. Unit working as designed. Reported findings to safety, SR7738539379. Call complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the motor, vent and control failures, I removed and replaced the mentioned parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose dryer that was taking several cycles to dry. Tested unit and found it is heating, but has almost no airflow. I checked the vent since the unit was pushed into the wall and found the vent completely folded closed. Advised customer to pull unit away from the wall and replace the vent hose to resolve. Unit working as designed. Repair completed."

"Arrived on site for a washing machine. That is not finishing cycles. Inspected unit and work area. We customer devise at the unit tends to not finish out more often than it does. I found the unit unlevel due to the flooring and the customer had a load inside of it. I ran the unit through a drain and spin And found the load bouncing off the front panel. I found that the tub was leaning up against the front panel, causing the issue. I adjusted the feet on the washer and checked the suspension. I found the suspension was good. I did find that the customer was washing a blanket with other shirts and pants. I did advise the customer against mixed loading due to that issue of going off balance as well. I ran the unit through diagnostics and did not find any stored error codes. I did advise the customer that the issue is most likely with the unit being on level and with potential loading issues. Went over loading tips on the washer and found the unit working an operating as designed. Call complete."

Arrived onsite for a washer that is not operating. Upon arrival the customer informed me that they had not scheduled any service with us and I left.

Arrived on site to install dishwasher spring bushings. Replaced bushings and verified proper operation. Repair completed.

"Arrived on site to replace faulty harness diagnosed on previous trip. Replaced harness, tested unit, unit would not cycle past drain, and found drain hot to the touch. Replaced drain, tested unit, issue persisted. Replaced actuator and control, tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site to inspect cooktop flames. Upon further inspection, I tested all burners and found the, too high with orange/yellow tips. I found the unit is operating on propane and the orifices are natural gas. I converted the unit to propane orifices (provided by the customer) in all burners and retested and adjusted the flames and the unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site for washer making a buzzing noise. Upon arrival found f0E9, f9E1, f0E2, f8e1 in diagnostics. Found lid wouldnt fully shut due to failing hinges. Ordering W11551369 left and right W11551376 hinges and will need to return with previous parts to also replace valve and pump. Rescheduled customer for 03/14/24; schdld next appmnt for 3/14 THU !"

"Arrived on site for washer pausing at the end of rinse and spin cycle. Upon arrival found washer completely off lvl and rocking back and forth and f0E9 in diagnostics. Ran cycle and found water pressure weak through valve and back left suspension rods also weak. Ordering W11400156 rods, and W11595805 valve and rescheduled customer for 03/14/24 to complete repairs. ; ordrng 1 W11400156 (Rods) and 1 W11595805 (Valve)"

"Arrived on site to replace control board, replaced control and tested, unit is now functioning as designed, job complete."

Arrived on site for washer not going into wash cycle . Ran diagnostics no error codes and unit passed wash test . Found out talking to customer that she lifted the lid and didnt hit start . Instructed on use of unit . No water leaks detected at time of service. Job complete.

"On arrival verified complaint of not function F8E4. On arrival unit is powered off. Looked under unit for any signs of excess water or leaks, no signs found. Had to remove float switch to see better. Tested float switch and it is good, returned power and ran diag mode. No error codes found. Ran normal cycle and it ran 10 minutes no issue. Previously it would not start the cycle without popping the code up. Verified against the AFL video and found it had most likely been a bad connection at float switch which was repaired during the course of my diag testing. Job complete no leaks detected during service."

Arrived on site to relaxed tub and hinges. Replaced tub and hinges and found tub was not the correct one it didnt have the 3rd rack whole for the tracks. Will order new tub office to reschedule and Inspect new tub. ; ordrng 1 WPW10327249 (Fill valve) and 1 W11649982 (Tub) and 1 2hourjob (2 hour job)

Arrived on site on test unit for flames to high. Found right front and left front burner flames to high. Found burner cap not sitting correctly. Secured cap test unit and unit test good job complete.

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

Arrived on site for washer not shutting off drain cycle. Upon arrival found control relay fused and causing power to stay on to drain pump. Found pump bad also and replaced both parts. Reassembled and tested unit. Found washer working as designed with no leaks. Call complete

"Arrived on site to diagnose dishwasher not running. Checked errors and found F8E4, F9E2 errors. I ran the unit and checked for leaks. Removed front panel and found no water coming from vent or door area. I did notice one corner of the door gasket was inverted a bit compared to the other corner. Removed and reseated door gasket. Advised possibly switching soap brands due to the soap suds from their existing soap were almost going over the front lip. Unit does not shoe any signs of leaking when I reran. Repair completed."

"On arrival verified complaint of unit noise and shaking, ran diag mode and all components are good but unit shakes and grinds on spin. Visual inspection of gearcase shows leaking oil but stator and rotor are still good. Replaced gearcase and slider and unit now is quiet and runs great no shaking. Job complete no leaks detected during service."

Arrived on site for noise. Found noise is from the high speed of compressor. Attempted to dampen noise but is was still substantially. Will need new compressor. Office will call to schedule. ; ordrng 1 W11578205 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Uv drier) and 1 Nitrogen (Nitrogen)

Arrived on site for washer needing previously diagnosed slider. Upon arrival reconfirmed issue and installed part. Tested and found washer working as designed with no leaks. Call complete

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the icebox, adapter, gaskets, and added Pirma gum around the vent edges to seal off any air flow issue. Reassembled the unit in the unit is working in operating as designed. Call complete."

Arrived onsite for a vent hood to replace the fuse holder. I cut out the 3/16 spade connectors and added 1/4 spade connectors to fit the customers new fuse holder he supplied. I installed the fuse supplied by the customer and installed the LED bulbs supplied by the customer. I tested the hood lights and they are working as designed. Call complete.

"Arrived onsite for previously diagnosed parts. Installed the rc door and moved all the components from the old door over to,the door. Made sure the door was sealing correctly. Informed the customer that it will take 48 hours for the door to get good seal. The unit is operating as designed and no water leaks detected during inspection."

Arrived on site for dishwasher not working correctly. Upon arrival found f7e2 in diagnostics p. Found motor failing to operate. Replaced it and tested unit. Found no leaks and unit filling as designed. Call complete

"Arrived on site to inspect wall oven microwave combo unit clock resetting itself. Upon further inspection, the customer provided a photo of the units control panel display which indicated the unit lost power. Customer advised that they do not have the Whirlpool app downloaded in their phone and the unit connected to wifi. I placed the unit in diagnostics and found no error codes. Customer advised they attempted to connect to wifi but it failed in the past. I removed and replaced the control panel and assisted the customer in connecting to WiFi through the Whirlpool app on their phone. Connection was successful and I tested the unit and it is operating as designed. Job completed."

"Don site for a wall oven. That is not reaching proper temperatures. Inspected unit and work area. The customer stated that since the last repair, the unit worked fine the first time, but they have had consistent issues cents. I noticed all three of the bake racks covered with aluminum foil. The customer had pre-started a bake cycle at 450? and I checked temperatures. I found the upper portion of the oven getting a lot hotter than the lower portions of the oven potentially due to an airflow issue. I did find the unit cycle between 430?F and 475?F. I had the customer take out the aluminum foil and restarted the test back over. Found the unit cycling and operating as designed averaging a temperature of 450?F. I called whirlpool tag line and spoke to Kurt SR# 7738639426. He advised that you cant have aluminum foil on the racks because it inhibits airflow throughout the unit and will cause the unit to see the unit is at temperature when the unit isnt at proper temperature throughout the unit. He advised that the cooling fan is meant to recirculate the air, but that when you have several barriers where the airflow cant flow through, you will have uneven temperatures. He advised Magno repair at this time in the unit is working as designed. Call complete"

"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised that the first time they use the dishwasher, the unit leaked a lot of water all over the floor. They had their installers come back out and they did some stuff to it and it hasnt leak sense, but they were told to keep the appointment. I ran the unit through an auto test and found the unit working and operating as designed with no leaks present. The customer said that she was able to wash the last four washes without it leaking. A verified all water connections were secure and there were no leaks present during operation. I did advise the customer that it appeared that theyre installers fix the original issue, which was probably due to installation. Call complete."

"Arrived on site for dryer making a screeching noise when started. Upon arrival found belt loose, and rollers failing. Used repair kit 4392065 and replaced rollers, idler, and belt. Tested unit and found noise removed and dryer working as designed. Call complete"

"Arrived onsite for unit dispensing water slowly and not filling ice tray adequately. Ran test and found low flow. Removed filter and flow improved to normal. Notified customer that either the filter was bad or the housing was causing restriction. Replaced housing and tested, no change with filter. Customer will look to replace filter."

LFXS26973D/01 Arrived to replace valve. I removed and replaced the faulty valve and tested. The ice maker filled as designed. No leaks observed during service. Warranty applied.

Arrived on site and verified previously diagnosed console and control were needed. Replaced parts and leveled unit. Unit now working as designed. No leaks detected. Job complete.

Arrived onsite for a refrigerator that is leaking and has ice buildup in the back of the freezer. Upon arrival I gained access to and inspected the water lines and connectors under the unit and found them dry. Not leaking. Upon further inspection I found some frost on the back of the freezer. I gained access to the Evap and found that the frost pattern was good not too much frost at this time but I did find that the drain hole was blocked I removed the blockage and ran the heater by activating it in diagnostic mode and allowed the melt water to flow through the drain hole and the monitored it from underneath the unit and found the the water dripped into the drip pan. Like normal. I did change the defrost setting from dynamic to basic and asked customer to monitor the unit

"Arrived on site to inspect unit for not producing ice. Upon closer inspection found ice maker working properly. However the motor within the ice maker is grinding and straining trying to move. Found ice stuck through out container. Dumped ice into bin and freed stuck ice, but unit still sounded the same and would not dispense ice. Ordering ice container assembly WPW10558423 and will return. Rescheduled for 3/15/24. ; ordrng 1 WPW10558423 (Ice container assembly)"

"Arrived on site for cooktop igniters begin clicking as soon as power cord is plugged in. Upon arrival, test unit and igniters begin sparking as soon as power cord is plugged in with all knobs on off position. Removed rear panel and cook top to inspect all harness wires and components. All harness wires are good with no cuts or broken wires grounded. Test spark module and is good. Need to replace switch harness. Office to reschedule ; ordrng 1 W11233074 (Knob switch harness)"

"Arrived on site for water dispensing on its own. Per customer they would get water from the dispenser then water flow would stop,then with cup away from dispenser water would dispense on its own tested water dispenser found after multiple times water stopped dispensing on its own. Ordering dispenser ui and main control due to possible communication issue. ; ordrng 1 W11099702 (Dispenser ui) and 1 W11333076 (Main control)"

River on site for touch screen dead . Found user interface face black and not responding . Ran diagnostics for user interface error . Replaced ui console . Ran diagnostics agin . All checked normal. Also instructed customer to have WiFi connected. No gas leaks detected at time of service. Job complete .

"Arrived on site to test unit for turning on by itself, tested unit found that unit has software issues, and console extremely sensitive and even a wave with the hand can activates settings, customer also has plastic warp on console for protection that could be interfering with functions, there is no Wi-Fi connection at home do to no internet in area, advised customer to get hot spot from cell provider, called safety and asked for authorization for control and console replacement, safety does not want to cover any repair do to age of unit but have options for customer and advised her to call them, at this time job complete"

"Arrived on site to replace previously diagnosed ice maker, control, UI and left FC bracket, replaced and tested, unit is now running as designed, no leaks detected job complete"