Local Reviews

Rated 4.9 out of 5 stars based on 3640 customer reviews

Map of Cedar Park, TX

Great, friendly service!





Map of Georgetown, TX

Prompt, knowledgable, learned something new about product




Great service


Map of San Marcos, TX

Excellent service and a very polite young man





Map of Austin, TX

Very good




The repair person came as scheduled, was polite and efficient. The repair was made quickly.


Map of Cedar Park, TX

Carl Garcia 1814 Beechnut Cove Cedar Park TX




Y'all were amazing! Jerry was incredible as well we're the ladies on the phone. Thank you guys so much!


Map of Copperas Cove, TX

He was completely thourogh in explaining the problem.




I have hopes that he will follow through on completion on this service accurately, and on time.


Map of Austin, TX

Honest, Knowledgeable Service




They provided very specific information over the phone about what to expect. The service tech was friendly, knowledgeable, respectful and thorough. The price was exactly as it had been explained to me, and both my oven and cooktop are functioning properly. I highly recommend this company! I wish they service Viking so that they could fix my refrigerator too!


Map of Georgetown, TX

Polite and professional service tech





Map of Austin, TX

Buit-in refrigerator repair




We've waited for about 6 weeks now to get our built-in KitchenAid refrigerator repaired. Thank goodness the sealed system was still under warranty.


Map of Austin, TX

bykeracer




Service tech was on time, very professional and fast. Left no mess. Highly recommended.


Excellent service




Steve did a great job fixing my dishwasher. He was quick, courteous and offered a great advice on our appliance maintenance!


Very knowledgable




Thank You


Great service, will use again.




The repair technician was nice and quickly got to work on fixing our Kitchenaid range. I especially appreciate that they can call thirty minutes before they arrive, instead of me sitting around the house all day for a 4+ hour window. This was the second time we've used Appliance Express and we'll continue to call them when our appliances act up. Thanks!


Thorough, Friendly, Professional




The technician made sure we felt comfortable with our appliances and how to use them. He was very professional and gave great customer service. This was warranty work, so it didn't cost us anything. I would recommend and use again. Thanks.


Refrigerator




Very awesome and fast reliable service!


Awesome service




Courteous and knowledgable technician. Carlos was awesome! Will use company again!


Great service




Prompt, courteous, neat and informative. Can't ask for better.


Excellent service! Reliable, responsive, knowledgeable





Great and knowledgeable service. Thank you.





Quick, Easy repair




Cliff did a great job diagnosing and fixing a condensation issue. It was fixed in less than 10 minutes. He was professional and resourceful.


Great Service!




Great, fast, friendly service!! He even used shoe covers upon entering my carpeted place. In and out in less than 30 minutes


Excellent Service!!




Scott McKenzie is SO very professional, I would recommend him to anyone! He is fast, courteous, knowledgeable and friendly. I couldn't have asked for more. Appliance Express is lucky to have him!!


Awesome service!





Great customer service





Great customer service, very personable





Excellent




Connor was extremely knowledgeable and did excellent work


Great Service




Gerry was very quick and efficient. Also gave some great tips on how to not run into the same problem. Highly recommend this company.


Quick and speedy repair




Our problem is fixed fairly quickly. Thanks!


Liz




Very good


Great service!





Professional technician




I have had service with this company several times. Each visit they are friendly, professional and explain their actions well.


Best service ever!!




Great technician


Refrigerator Repair




appreciate the notifications and timeliness of the repair.


Mike




Told office person I was having same issue the last time they came out. Said she would make sure they would bring same parts,that didn't happen and now they must order part and make another appointment. This could have been avoided. Now have to take time off from work to be there


Great service and advice




Mike did a great job diagnosing the issue and giving us helpful hints on both our oven and dishwasher.


Good service, very friendly and patient





Great service, very knowledgeable.





David




Great


Luis




Hreat


top notch service




Joe was awesome!


Great service




Bets repair ever


Great Job




Testing FL.


Paul R.

Paul R.

WASHER WHIRLPOOL WFW94HEXW2 Arrived onsite for washer that will not drain all the way and has a detergent leak. Mr stated the bellow would not drain. I found the bellow stopped up with hair causing the unit to leak out of the front door. I also found dog hair build on the bottom of the door. I cleaned the hair from the door and the bellow. I ran diagnostics and the unit is working as designed. There were no water leaks present at the time of service. Call complete.

Near Woodvista Pl, Round Rock, TX 78665
Al R.

Al R.

DRYER WHIRLPOOL WED92HEFC0 Arrived to inspect dryer door gasket coming loose from the door. Reassembled the gasket and unit operated as designed. JOB COMPLETE

Near Eagle Landing Dr, Belton, TX 76513
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived to install previously ordered part. After installing the control the ice door worked. The unit will need an ice motor to dispense ice. Office to order ice motor with authorization. WPW10675033 control, since there was no voltage from the control to the ice motor. Office to get authorization and reschedule the customer.NEEDS MORE WORK ; ordrng 1 CNOTE (AUTHORIZATION NEEDED) and 1 W10822606 (MOTOR ICE DISPENSER ) and 1 WPW10675033 (CONTROL )"

Near Waterford Dr, Killeen, TX 76542
Diego G.

Diego G.

REFRIGERATOR WHIRLPOOL MFI2570FEZ06 Arrived on site. Check for leaking issues. Found leaking when dispensing water. Found leaking coming Coupling. Found water line for dispenser not in all the way. Repositioned line and installed coupling. All functions tested OK. No leaks present. Job complete

Near Antigua Cove, New Braunfels, TX 78132
Robert J.

Robert J.

WASHER GE GTW485ASJ0WS Arrived on job to install control board and to program personality. Installed board and set personality to 10. No leaks detected at at time of service.

Near Cll Limon, Austin, TX 78702
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRS315SDHM00 Arrived on site unit wouldn’t dispense . Checked filter housing . Checked valve and found molex was loose on valve . Secured electrical connection unit is now dispensing water . No water leaks detected at time of service . Job complete .

Near Lyndhurst St, Austin, TX 78717
Lou S.

Lou S.

DISHWASHER KITCHENAID KDTE304GPS0 "arrived on site to inspect dishwasher no operation. Upon arrival, I found the unit had power but the UI had no function. I checked the UI connection to the main control and it was loose. I reconnected it and tested the unit and the unit operated intermittently. I removed and replaced the UI console and retested. I found that the control was not providing voltage to the motor. I replaced the control and retested and the unit operated as designed. I replaced the upper rack per Technical Service Pointer #: ?W11296667. To complete the proper function of the upper rack, the adjusters will need to be replaced. I am ordering the total adjuster assemblies for both sides. Scheduled return service for 02/07/19. No water leaks observed during service.; ordrng 2 WPW10195839 (dishrack adjuster)s and 2 WPW10195840 (positioner)s and 2 WPW10250160 (clip)s and 2 WPW10250162 (cover)s and 2 WPW10546503 (adjuster)s and 1 WPW10588164 (housing) and 1 WPW10588165 (housing)

Near Raley Rd, Cedar Park, TX 78613
Luis M.

Luis M.

REFRIGERATOR GE TPS24BPCEBS Arrived on site to install water filter. Removed failed water filter installed new filter ran water dispenser unit working as designed.

Near Matthews Dr, Austin, TX 78703
Robert J.

Robert J.

RANGE WHIRLPOOL WFG515S0ES1 Arrived on job for complaints of paint chipping. Found front right burner cap chipped. Ordered new caps. Part just needs to be dropped off to customer home. Please send RJ location not on google maps.; ordrng 1 WPW10183375 (cap-burner)

Near San Marcos, TX 78666
Steve C.

Steve C.

RANGE AMANA AER6303MFS1 Arrived on site for the unit cooktop is damage. Found the damage is on the left front and right front burner. Replaced the cooktop and tested the unit. Unit working properly and job complete.

Near Liberty Hill, TX 78642
Thomas L.

Thomas L.

DISHWASHER WHIRLPOOL GU2455XTSS3 Arrived on site to check unit for leaking water. Tested unit and found unit has a crack in the left center floor of the tub. The customer will let us know if they want to proceed with the repairs. Unit will need a tub replacement . The unit is 12 years old.

Near Yellow Ribbon Trail, Burnet, TX 78611
Chase S.

Chase S.

WASHER WHIRLPOOL WET4027EW1 Assisted SK with removing unit and repair

Near W Hwy 6, Waco, TX 76710
Robert J.

Robert J.

MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on job for complaints of turn table moving every time door closed. Inspected switches and everything was fine,replaced control board and proper functionality returned."

Near N LBJ Dr, San Marcos, TX 78666
Diego G.

Diego G.

REFRIGERATOR WHIRLPOOL WRS325SDHV01 "Arrived on site. Replaced main control, display and damper assembly. Instructed customer to allow 24 hours for unit to cool down correctly. No leaks present. Job complete"

Near Coyote Trail, Seguin, TX 78155
Clif L.

Clif L.

WASHER MAYTAG MVWC465HW2 Arrived on site to diagnose a machine that is not receiving hot water from wall. Tested parts and components and found no mechanical failures at this time. Advised homeowner on temperature changes and wash system due to energy efficiency. No further repairs are needed and all parts and components are working properly. No leaks were found at time of service.

Near McKittrick Canyon Dr, Austin, TX 78759
Lou S.

Lou S.

MICROWAVE WHIRLPOOL WMH32519HZ3 "arrived on site to inspect microwave venthood light not working. Upon further inspection, the customer advised that the original light burnt out ad when they went to replace it, the bulb broke leaving the base in the holder. When they went to remove the holder, the unit arced. I removed the control and found that the control was bad. I removed and replaced the control and using the bulb that was prescreened, I tested the unit and the light did not come on. I found the bulb was defective. I put an LED bulb in and tested and the light came on. I explained to the customer that the LED bulb will not work in this unit and demonstrated what it does. I advised the customer of my findings and repairs. Job completed. I advised the customer to contact whirlpool to purchase the correct bulb."

Near Sydnee Dr, Leander, TX 78641
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived to install previously ordered parts. Removed and replaced the ice door, left SS door and moulin. Reassembled the unit and unit tested as designed JOB COMPLETE"

Near Whispering Oaks, Temple, TX 76504
Tyler B.

Tyler B.

REFRIGERATOR GE PFCF1RKZABB "Arrived on site for unit with no power. Found control failed. Replaced and tested good, no leaks on site

Near Zunker Cove, Round Rock, TX 78665
Scott  M.

Scott M.

DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site for dishwasher leaking . Found small leaking from inlet valve ,replaced valve . Turned water on again and found washer in elbow connection on inlet valve had failed ,so when water was turned on it would drip. Replaced washer and ran test cycle . Found new leak from rear right on tub . Can see dent on inside upper right corner inside . Ordering tub . ; ordrng 1 WPW10681507 (tub-dishwr)"

Near Valley View Rd, Austin, TX 78704
Steve C.

Steve C.

WASHER WHIRLPOOL WET4027EW1 "Arrived on site to replace the clutch, gear case, and the water pump due to the unit not spinning. Replaced all parts and on able to test the units due to maintenance at the unit in the utility room. No water connections on site. Maintenance advice he will call the office if the unit is not working."

Near W Hwy 6, Waco, TX 76710
Steve C.

Steve C.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for the unit is not making ice. Tested the unit and found the unit is now making ice. Inspected the icemaker and found a ice cube is jammed. Remove the ice cube and tested unit. Unit is working properly and all water connections were dry at the time of service.

Near Gaelic Dr, Georgetown, TX 78626
Paul R.

Paul R.

DISHWASHER UNKNOWN MDBH969AWS1 Arrived onsite for the dishwasher that the handle fell off. I found the handle set screws completely loose and the handle coming off the right side. I tightened the set screws on the handle. Call complete.

Near Muirfield Greens Ln, Lakeway, TX 78738
Diego G.

Diego G.

RANGE WHIRLPOOL WEE750H0HZ0 "Arrived on site. Replaced console assembly and cycled oven, all functions tested OK. Job complete"

Near Fallen Oak, New Braunfels, TX 78132
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Arrived on job for complaints of food freezing. Ran test on all thermometers, all were in range. All sensors worked great, air flow and damper control was good. Everything passed, recommended customer move certain food items to other shelf’s for better results. No leaks detected at time of service"

Near Red Sun Dr, Kyle, TX 78640
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL WEE750H0HZ0 Arrived on site to test unit for unit not keeping time. Test unit and found unit had F6E0 error code 10 times. Test unit and foun dnad panel. Will order new panel W11290627 and new board W11113848. Office to reschedule ; ordrng 1 W11113848 (CONTROL BOARD ) and 1 W11290627 (PANEL )

Near Little Spring Ln, Austin, TX 78737
Clif L.

Clif L.

REFRIGERATOR KITCHENAID KSSC42QTS00 "Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice build up under auger shaft causing it not to contact motor properly. Removed ice build up and tested unit. Found all is functioning properly at this time. Minor repair, and repeat customer, only service fee charged at this time."

Near Trailridge Dr, Austin, TX 78731
Arthur B.

Arthur B.

MICROWAVE WHIRLPOOL WMH31017HZ0 "Arrived onsite for customer complaint of OTR microwave not heating. Used microwave safe test light and found no lights illuminated. Uninstalled unit and removed magnetron,capacitor and diode. Installed new replacements. Reassembled and reinstalled unit back above range. Tested unit with 1 cup of water @ 2mins. Water was boiling. No other issues found."

Near Corinne Dr, Killeen, TX 76549
Leonardo C.

Leonardo C.

RANGE AMANA ACR4503SES0 "Arrived on site to test unit for LF burner staying on high when set on low. Test unit and found bad switch, will order new switch WP3149404. ; ordrng 2 WP3149404 (SWITCH )s"

Near Stork Rd, Del Valle, TX 78617
Joseph C.

Joseph C.

RANGE AMANA ACR4503SES0 Arrived on site for “Left front burner not working properly” complaint. Inspected unit and found wrong infinite switches ordered(not visually verified and breakdown has them listed backwards). Both large burners have same issue. Ordering LF and RR infinite switches. Return for repairs on 02/11. Customer request JD for return visit and to be last call of the day.; ordrng 1 JDO (JDO) and 1 REQUESTLASTCALL (REQUEST LAST CALL ) and 2 WP3148953 (switch-inf)s

Near Stork Rd, Del Valle, TX 78617
Clif L.

Clif L.

WASHER MAYTAG MVWB835DW0 Arrived on site to replace gear case for water. Replaced gear case and wash plate as wash plate had to be broken out to repair unit. Calibrated and tested unit after replacing gear case and found all is working properly at this time. No leaks were found after services were performed.

Near Willowbend Dr, Round Rock, TX 78664
Diego G.

Diego G.

COMPACTOR MAYTAG MTUC7500ADM "Arrived on site. Replaced harness for compactor. Tested compactor, all functions tested OK. job complete"

Near Lee St, New Braunfels, TX 78130
Jonathan  S.

Jonathan S.

WASHER MAYTAG MVWB765FC2 "Arrived on site to replace previous diagnosed part. Gained access to UI, removed failed UI and installed new. Performed encoder test. Tested all other operation, all tested good. No water leaks present at time of service."

Near Cee Run, Bertram, TX 78605
Arthur B.

Arthur B.

DISHWASHER FRIGIDAIRE FFBD2408NB10C "Arrived onsite for customer tenant complaint of upper wall of dishwasher sagging causing washarm to get stuck. Confirmed issues. Removed warped tub and installed new replacement. Reinstalled unit and verified unit is level. Tested unit. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."

Near N Main St, Belton, TX 76513
Wesley P.

Wesley P.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Did not arrive due to needed sump and motor being unavailable. Reordering sump and motor to repair. ; ordrng 1 W10917114 (pump&motor)

Near Co Rd 414, Taylor, TX 76574
Brandon C.

Brandon C.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for customer complaint of no ice production, found E2 error code, ice maker motor, found faulty ice maker. I replaced ice maker and reset control, unit tested good."

Near Oyster Creek Dr, Buda, TX 78610
Robert J.

Robert J.

DISHWASHER WHIRLPOOL WDT720PADM3 Arrived on job for complaints of dishwasher not cleaning. After investigation found sump motor to be faulty. Will need motor on next visit. Please send RJ back per customer request.; ordrng 1 W11309335 (MOTOR)

Near White Wings Rd, Wimberley, TX 78676
Al R.

Al R.

DRYER FRIGIDAIRE FFRE4120SW Arrived to install previously ordered parts. Removed and replaced the harness. Unit now operates as designed.JOB COMPLETE

Near N Main St, Belton, TX 76513
Diego G.

Diego G.

WASHER MAYTAG MVWB835DW0 Arrived on site. Check for residue issues. Unit still leaving white residue on clothes. Called tech-support and they are recommending for customer to use different types of detergent and try deep water wash with extra rinse. Customer will call customer care for resolution.File#7724105506

Near FM1150, Luling, TX 78648
Scott  M.

Scott M.

MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site found mad had failed . Reordering mag . Return 2/8 customer would like a pm time frame .; ordrng 1 WPW10693025 (magnetron)

Near Lyndhurst St, Austin, TX 78717
Thomas L.

Thomas L.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site for no ice condition. Found freezer at 1° and fresh food at 38° and ice box compartment at 24°. entered diagnostics and turned on ice box fan and it ran properly and continuously. Temperature dropped 15° while testing. It appears that possibly the ice box fan had not been running. I will talk to customer tomorrow mid day to see what is happening now that the fan is running.; saved tckt

Near W Esparada Dr, Georgetown, TX 78628
Thomas L.

Thomas L.

WASHER GE GTW460ASJ8WW "Arrived on site for unit that would not spin or agitate, it would only fill and then drain Per customer. Per customer. Open Console to find that the pressure hose was not hooked up to the control board. Reconnected hose. Set unit for normal wash. Watch unit from start all the way to the beginning of the rinse cycle. Operations are now normal and all water connections are dry."

Near Co Rd 135, Burnet, TX 78611
Paul R.

Paul R.

WASHER MAYTAG MHW5500FW1 Arrived onsite for the washer that has a small water leak after the tub was installed. I found water dripping at the bellow where the fill hose and nozzle enters in because the bellow at the bottom of the nozzle had rolled and wasn’t sealing properly. I corrected the connection and tested the unit. The unit is working as designed. There were no other water leaks present at the time of service. Call complete.

Near Rayo De Luna Ln, Austin, TX 78732
Tyler B.

Tyler B.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for unit door no completely opening and no drain. Ran drain and did not drain, removed pump and found propeller damaged, replaced pump. Found door hinge slightly bent casing interference. Corrected hinged and tested good. No leaks on site"

Near Barilla Mountain Trail, Round Rock, TX 78664
Paul R.

Paul R.

DRYER WHIRLPOOL WED75HEFW1 Arrived onsite for the dryer with a no heat condition. Ms stated the unit tumbles but doesn’t heat. I found L2 at the wall outlet dead. I had 121VAC from L1 to N but only 2VAC from L2 to N. Upon further inspection I found the wall out let causing the issue. I could pull the plug to the right and get 237VAC to the dryer and it would heat. I showed this to mr and he is going to call an electrician to have the wall outlet changed. Call complete.

Near Wandering Vine Trail, Round Rock, TX 78665
Kevin B.

Kevin B.

DISHWASHER KITCHENAID KDTE254ESS1 "Arrived on site and Removed outer door panel and began a wash cycle on normal. Dish Washer is progressing properly and could not find any leaks from incoming water line, valve, sump and motor, drain pump, or drain line. Inspected drain connection at garbage disposal and found no high drain loop. Previous repair companies have never corrected it. It is likely causing siphoning back into dishwasher during wash cycle and overfilling. Corrected high drain loop, no water leaks from connections at time of service, job complete."

Near Buffalo Pass, Austin, TX 78745
Kevin B.

Kevin B.

MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site and found microwave is not heating, uninstalled microwave and replaced magnetron, capacitor, and diode and all function has returned. No further repairs required at this time, job complete"

Near Tramson Dr, Austin, TX 78741
Clif L.

Clif L.

DISHWASHER WHIRLPOOL GU2275XTVY1 Arrived on site to diagnose a dishwasher that is not operating. Found control panel ribbon cable corroded causing unit not to register user input. Replaced control panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Dona Villa Pl, Austin, TX 78726
Tyler B.

Tyler B.

WASHER WHIRLPOOL MVWB835DW4 "Arrived on site for unit not spinning out clothes. Found unit filling agitated and spin with no issues, advised customer on load procedures but customer was in able to accept info given. No leaks on site"

Near E Nakoma, Round Rock, TX 78664
Tyler B.

Tyler B.

REFRIGERATOR WHIRLPOOL WRS970CIDE01 "Arrived on site for unit cooling and not cooling and no ice dispensing. Found ice motor covered in ice. As I was thawing ice, unit turned off completely. Cleared ice and re assembled and unit came back on. Unit will need control to complete. Spoke with tl but was not able to get Sr number due to cell phone dying . No leaks on site; ordrng 1 W11202789 (MOTOR) and 1 WPW10226427 (cntrl-elec)"

Near Westmeadow Trail, Round Rock, TX 78665
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KBSD602ESS01 "Arrived on site for water leaking. Ran icemaker found water leaking from waterline connection from valve to fill tube. Diagnosed fill tube line not fully seated into valve. Installed fill tube line correctly to valve,ran icemaker no leaks unit working as designed"

Near Donato Cove, , TX 78634
Paul R.

Paul R.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher that’s creating a bad smell. I arrived when ms was trying to call me back. Ms stated the builder called this call in and was supposed to be taking care of it. I explained to me that the dispatch came in as an OOW Cash call. I messaged the office and Erika confirmed no concession or credit card was given. I gave ms a leave behind and told her to have the builder call the office. Call complete.

Near Kyler Glen Rd, Round Rock, TX 78681
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "arrived on site to inspect refrigerator fc light not working. Upon further inspection, I found condensation on the fc gasket at the top. When opening the fc door, I found the light would not come on. Customer advised they found ice built up on the top drawer. I found that a bag of food was caught in between the top and bottom drawers causing the fc door to stay open. I explained my findings to the customer and made the corrections. All gaskets were good. Unit operated as designed in diagnostics. Using manufacturers approved silicone, I sealed the gapping between the rc section and the chassis. Leveled the unit. Advised customer of my repairs. No water leaks observed during service, job completed."

Near Cameron Cove, Cedar Park, TX 78613
James C.

James C.

REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived on site and tested operation. I found the ice maker housing frozen solid and I am unable to remove housing. I found that the ice maker is constantly calling for water every 20-30 seconds. Instructed customer that that the unit will need to be off for 24 hours to that the ice maker housing so that the ice maker can be replaced.

Near Council Springs Pass, Leander, TX 78641
Tyler B.

Tyler B.

DRYER MAYTAG MED5500FC2 "Arrived on site for damaged UI , replaced UI and tested good."

Near Limestone Drive, Georgetown, TX 78628
Robert J.

Robert J.

WASHER AMANA WTW5000DW1 "Arrived on job for complaints of lid staying locked and no operation. Tried to run diagnostics,would not complete diagnostics cycle.

Near Bluebonnet Ln, Austin, TX 78704
Al R.

Al R.

DRYER MAYTAG MEDB855DC3 Arrived to install previously ordered part. Removed and replaced the control. Tested unit and unit tested as designed. No lint observed at the time of service.JOB COMPLETE

Near Gnome Ln, Belton, TX 76513
Jonathan  S.

Jonathan S.

DISHWASHER WHIRLPOOL WDT790SLYM1 "Arrived on site for dishwasher leaking water. Customer stated that they were hearing a dripping sound and noticed water damage on wood floor , ran underneath t several times since and had no issues. Performed diagnostics mode, fault code 6-6 incoming water temperature under 84°, 9-1 diverter can not find home position and 10-1 dispenser fault. Monitored diagnostics test cycle, found no leaks or signs of water markings (customer is on water softener). Found no leaks at time of service. Spoke with customer on user care guide. All tested good, no water leaks present."

Near Trail of the Flowers, Georgetown, TX 78633
Steve C.

Steve C.

DISHWASHER AMANA ADB1400AGS1 Arrived on site for the unit is not drying the dishes. Tested the unit in diagnostics and receive no error codes. Found the heater is working properly. Also set the rinse aid to the max setting. Advise the customer to prime the hot water first from the sink then turn the unit on. The unit is working properly and all water connections were dry at the time of service.

Near Liberty Hill, TX 78642
James C.

James C.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site and found ice maker over filled and a block of ice was in the ice bin. I found the ice maker has failed and was over filling with water. Installed new ice maker and tested. Unit working properly. Job complete

Near Ashbury Rd, Round Rock, TX 78681
Diego G.

Diego G.

WASHER WHIRLPOOL WETLV27FW0 "Arrived on site. Check for no operation issues. Found loose connection at motor not allowing motor to spin. Re-positioning connector and reconnected to motor correctly, all functions tested OK. No leaks present. Job complete"

Near Sundance Parkway, New Braunfels, TX 78130
Diego G.

Diego G.

WASHER WHIRLPOOL WETLV27FW0 Arrived on site. Check for leaking issues. Found washer leaking from drain pump. Will need drain pump to repair unit. Reschedule for 2/7/19 ; ordrng 1 3363892 (pump-wtr)

Near Sundance Parkway, New Braunfels, TX 78130
Robert J.

Robert J.

MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on job for complaints of light not working. Found bulb damaged. Replaced bulb and tested passed.

Near Heron Dr, Buda, TX 78610
Arthur B.

Arthur B.

RANGE GE PS950SF3SS Arrived onsite for customer complaint of slide in range LF burner not heating properly. Tested element and found unit will boil water within 4 minutes. Advised customer unit is working as intended. No other issues found.

Near Kempner, TX
Joseph C.

Joseph C.

DISHWASHER KITCHENAID KDTM404EBS3 "Arrived on site for “broken ui and missing ui gasket” complaint. Inspected unit and found unit not installed. Unit had extra screws in door from faulty repairs. Removed and replaced ui and ui gasket. Tested unit. Unit is performing as designed. No leaks detected, at time of service. Ordering mounting kit, as unit did not come with one. Please ship D2C. Customer will email closing document to melissa@applianceexpressgeorgetown.com.; ordrng 1 8212560(D2C) (brckt-mtg)"

Near US-290, Manor, TX 78653
Scott  M.

Scott M.

DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for spray arm falling off and landing on heater . Replaced spray arm . All checked good . No water leaks detected at time of service . Job complete .

Near Chestnut Ave, Austin, TX 78702
Arthur B.

Arthur B.

WASHER MAYTAG MVWB835DC3 Arrived onsite for customer complaint of top load washer not draining properly and leaving clothes wet. Ran diagnostics and found no error codes. Fill unit manually. Found extensive build in soap suds. Advised customer that they are using too much detergent. Advised in how much detergent to use. Aldo advise to use extra rinse feature to clear out soap from clothes. No other issues found. All water connections were dry at time of service.

Near Boydstun Loop, Killeen, TX 76542
Diego G.

Diego G.

REFRIGERATOR KITCHENAID KFIS29BBMS02 Arrived on site. Replaced LED control board. All functions tested OK. No leaks present. Job complete

Near Schumans Beach Rd, New Braunfels, TX 78130
Al R.

Al R.

WASHER MAYTAG MVWB850YW1 Arrived to install previously ordered part. I removed and replaced the Lid Lock and tested the unit and unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE.

Near Marshall St, Fort Hood, TX 76544
Steve C.

Steve C.

COMPACTOR WHIRLPOOL KTTS505ESS0 "Arrived on site to replace the motor, gear drive, and the directional switch. Replaced all parts and tested the unit. Unit works properly and job complete."

Near Gabriel View Dr, Georgetown, TX 78628
Thomas L.

Thomas L.

WASHER LG WM2350HWC Arrived on site for noisy operation. Loaded washer with the clothes and did a quick wash. All operations are normal all sound levels are normal.; ordrng 1 CNOTES

Near Chadwick Drive, Georgetown, TX 78628
Diego G.

Diego G.

WASHER WHIRLPOOL WETLV27HW0 "Arrived on site. Replaced transmission, cap, belt, actuator and shield. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"

Near Sundance Parkway, New Braunfels, TX 78130
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for no cool. Compressor running fine. Found traces of dye in drain tube,removed evaporator cover found dye leaking from cap tub entering evaporator. Repaired weld joint,installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly."

Near Goodnight Ln, Austin, TX 78757
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site to diagnose the refrigerator with a mullion that is not operating properly. Found mullion was not mounted on upper clip. Remounted mullion properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Star Thistle St, Leander, TX 78641
Wesley P.

Wesley P.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site and found unit light needed replacement. Melted ice on motor and restored function. All else checks good.

Near Great Society Street, Manor, TX 78653
Lou S.

Lou S.

REFRIGERATOR KITCHENAID KBFC42FSS00 "arrived on site to inspect refrigerator leaking water. Upon further inspection, I found that the drain tube was plugged and not allowing water to flow from defrost. I removed the ice buildup and cleared the drain tube and tested. The tube is cleared now. I checked the drain pan for any leaks and it was good. No water leaks at the end of service, job completed."

Near Magnolia Ct, Cedar Park, TX 78613
Paul R.

Paul R.

COMPACTOR KITCHENAID KTTS505EPA "Arrived onsite for the compactor that is stuck, the door won’t open, and it is running. I found the ram in the down position and the motor running and tripping the overload. I was able to turn the compact switch off but the ram still would not come up. The unit is mounted to the cabinet at the top and the door has a wood panel on it to match the cabinets. I have no way of removing the mounting screws that go into the side of the cabinet. I explained to the customer over the phone that they will need to contact the installers and have them remove the unit for repair. The customer was not at the residence and let me in to look at the unit. I advised the customer to contact Harway to have them remove the unit so we have access to it for the repair. The customer will contact the office when it is removed to RS the call. I explained to the customer that I could not give them a good diagnosis until I had full access to the unit. The customer will pay the diag

Near Bella Cima Dr, Austin, TX 78734
Brandon C.

Brandon C.

WASHER WHIRLPOOL WFC7500VW2 "Arrived on site for customer complaint of unit giving error code, found weak drain, found clog inside of main tub hose. I removed the clog, unit tested good."

Near N Ave N, Johnson City, TX 78636
Paul R.

Paul R.

DISHWASHER KITCHENAID KDFE104DSS0 Arrived onsite for the dishwasher that the console is completely dead. I found correct voltage to the control and out of the control to the console with no response from the console. The console is covered by the manufacture 60 month part warranty. Ordering WPW10537336 PANEL-CNTL; ordrng 1 WPW10537336 (PANEL-CNTL)

Near Pasadena Dr, Austin, TX 78757
Scott  M.

Scott M.

DRYER AMANA NED4655EW1 "Arrived on site for burning smell. Found outlet and prong burned . He led and found outlet only has one leg. Check terminal block, looks in good condition. Told tenant he needs to get a hold of maintenance and replace the outlet. Also recommend changing power cord as well due to the scorching on one of the prongs. No lint build at time of service , job complete"

Near Mearns Meadow Blvd, Austin, TX 78758
Lou S.

Lou S.

DISHWASHER JENN-AIR JDTSS246GP0 "arrived on site to inspect dishwasher tripping breaker. Upon arrival, I found that the unit is plugged into a GFCI outlet. The outlet that the unit was plugged into had no power. The customer advised ref he has plugged the unit into the outlet with the disposal. Plugged the unit into an adaptor with the disposal and tested. Customer turned the disposal on and the unit shut off. I plugged the unit back into its original outlet and tested. Unit operated as designed. Unit maintained Amps as designed. I contacted Techline ad spoke to Scott and advised of issue. Scott advised the unit cannot be plugged into a GFCI outlet. Provided file #7724114670. I advised the customer that an electrician would need to take a look at the outlet due to no issues with the unit. No water leaks observed during service, job completed."

Near Abbotsbury Dr, Cedar Park, TX 78613
Joseph C.

Joseph C.

WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for “washer keeps tripping breakers”complaint. Spoke with TJ, at techline(Ref# 7724090268). Tested unit and tripped GFCI outlet. Plugged unit into living room wall socket, on arc fault breaker and unit completed cycle. Customer will need to call customer service. No leaks detected, at time of service."

Near Dwight Eisenhower St, Manor, TX 78653
Joseph C.

Joseph C.

RANGE WHIRLPOOL WFG540H0ES1 "Arrived on site for “oxidized cooktop” complaint. Inspected unit and found damages to metal cooktop. Removed and replaced cooktop. Tested unit. Unit is performing as designed. No leaks detected, at time of service."

Near Elara Dr, Austin, TX 78725
Paul R.

Paul R.

DISHWASHER KITCHENAID KDTE104ESS1 Arrived onsite for the dishwasher not filling with water. I found an F7E1 & F8E2 stored error codes. I found the pump not running with 120VAC out of the control to it. The pump needs to be replaced. I Skyped the office for authorization then upon further inspection found the upper filter distorted and cracked causing debris to get into the pump. Ordering c-notes & WPW10463906 SCREEN. Marking prescreened pump and motor as UORV.; ordrng 1 C-NOTES (OFFICE WILL NEED TO SCHEDULE THE RETURN VISIT.) and 1 WPW10463906 (SCREEN)

Near Dawn River Cove, Austin, TX 78732
Robert J.

Robert J.

DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on job for complaints of dishes coming out cold and wet. After investigation found loose connection to the heater. ReConnected,ran test cycle and heater returned to correct temperature."

Near Wind Chime Way, New Braunfels, TX 78130
James C.

James C.

REFRIGERATOR KITCHENAID KSF26C7XYY04 Arrived on site and found fresh food evaporator frozen solid and black spots on foam. I found black chunks laced throughout the evaporator. I also found rust and condensation on the rear wall of the unit. Instructed customer that even with the evaporator thawed out and sensors replaced if they failed. However with the air leak on the rear wall the unit would freeze up again. Collected diagnosis. Called tech line and spoke to Rick #7724113770

Near Mandarin Flyway, Cedar Park, TX 78613
Paul R.

Paul R.

DISHWASHER KITCHENAID KDTM354ESS1 Arrived onsite for the dishwasher not dispensing detergent. I found the issue to be the dispenser door not staying closed after adding detergent. I found the catch on the dispenser worn and not catching the door properly. I replaced the dispenser and ran the diagnostics cycle. There were no stored error codes and the unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.

Near Deepwoods Dr, Austin, TX 78731
Scott  M.

Scott M.

WASHER MAYTAG MHW5500FW1 "Arrived on site ,door was locked and pump was running . Ran diagnostics code and got pressure sensor error code . Checked hose and trap all looked normal . Replaced sensor , ran diagnostics test . All checked normal . Nonwater leaks detected at time of service . Job complete ."

Near Walnut Ave, Austin, TX 78702
Brandon C.

Brandon C.

WASHER FRIGIDAIRE FFLG3911QW "Arrived on site to replace parts the previous tech had ordered, new parts did not solve the problem, called techline found bad wire harness connections, ordering parts 82370911 file number ; ordrng 1 5304500476 (harness) and 1 5304500523 (harness) and 1 CNOTE (OFFICE TO RESCHEDULE )"

Near Peyton Colony Rd, Blanco, TX 78606
Clif L.

Clif L.

DISHWASHER KITCHENAID KDFE104DSS0 Arrived on site to replace control panel for dishwasher. Replaced panel and found unit still not operational due to shorted pump assembly and control board. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.

Near Pasadena Dr, Austin, TX 78757
Kevin B.

Kevin B.

DISHWASHER WHIRLPOOL WDF520PADM9 "Arrived on site and set dishwasher into diagnostic cycle and found all functions are operating properly. Heating element is on at the end of the cycle. Found no rinse aid in dispenser and recommended adding some to assist water sheeting off of dishes. Also recommended using only heavy or normal cycles, 1 hour wash does not have a dry function. Plastics can’t retain heat and will never dry completely. Job complete."

Near Boatswain Way, Austin, TX 78748
Scott  M.

Scott M.

DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site for dead dishwasher . Found same issue as before . Power cord was in disposal out let . Corrected placement and ran a diagnostic cycle . Nonerror cords and unit ran normally . No water leaks detected at time of service . Job complete .

Near Long Champ Dr, Austin, TX 78746
Thomas L.

Thomas L.

DISHWASHER JENN-AIR JDB9000CWP3 Arrived on site for upper rack that has fallen off. Check unit and found that the upper rails have separated and allowed the upper rack to fall. Replaced rails and tested unit. All water connections are dry.

Near Gillespie Ct, Horseshoe Bay, TX 78657
Diego G.

Diego G.

WASHER MAYTAG MVWB835DW3 "Arrived on site. Replaced control and water valve. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"

Near Ridge Crest Dr, Seguin, TX 78155
Lou S.

Lou S.

DRYER WHIRLPOOL WED5300VW0 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the element and tested the unit. Unit operated as designed. No lint observed during service, job completed."

Near Waterfall Ave, Leander, TX 78641
Thomas L.

Thomas L.

OVEN MAYTAG MER8700DE Arrived on site for unit that would not reach breaking temperatures. Found that the unit had a failed bake element. Replaced bait element. Unit now heats properly.

Near Fox Crossing, Burnet, TX 78611
Scott  M.

Scott M.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for door not closing . Found upper rack not closing properly due to one side of adjusters was in up position and other was in down position , causing upper rack rails to bind and not close all the way . Ran diagnostics test .no error codes . Nonwater leaks detected at time of service . Job complete ."

Near Shadow Valley Cove, Cedar Park, TX 78613
Steve C.

Steve C.

REFRIGERATOR WHIRLPOOL WRT314TFDW00 Arrived on site for the unit is making a knocking noise and leaking water. Tested the unit and remove the drain pan due to being slanted.When removing the drain pan found the unit is infested with roaches. Advise the customer that the unit will not be covered due to the roach infestation. No water connections to the unit.

Near N 10th St, Temple, TX 76501
Jerry C.

Jerry C.

MICROWAVE WHIRLPOOL WMH32519HZ3 "WMH32519HZ3 Arrived to inspect no heat. I found the unit had the correct voltages to the low side of the transformer, but when tested, the transformer primary showed an open circuit. Gently moving the neutral connector caused a circuit to be read, but the transformer wiring has internally failed and will require replacement. Office to order transformer. ; ordrng 1 W10836753 (transformr)"

Near Screech Owl Drive, Austin, TX 78660
Robert J.

Robert J.

WASHER WHIRLPOOL WTW5000DW2 Arrived on job for complaints of washer not completing cycle and over sudsing. Ran error code test and received f7e6-motor fault and f0ez-over suds. Based on customer description recommend new motor.; ordrng 1 W11283592 (MOTOR)

Near Aspen St, San Marcos, TX 78666
Tyler B.

Tyler B.

RANGE AMANA AGR5330BAS3 "Arrived on site for grate replacement, replaced grated and found them bowed causing grates to tilt side to side. Will need to re order to complete ; ordrng 2 WPW10578251 (grate-brnr)s"

Near Lauretta Wood Dr, Cedar Park, TX 78613
Brandon C.

Brandon C.

RANGE KITCHENAID KGCS166GSS2 "Arrived on site to replace broken valve, found all screws that hold top on were rusted out and need to be drilled out, ordering screws. ; ordrng 1 CNLET (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH) and 12 WP3368921 (screw-torx)s"

Near Quinn Dr, Dripping Springs, TX 78620
Scott  M.

Scott M.

WASHER WHIRLPOOL WTW4616FW2 Arrived on site for broken stem . Found temp switch know broken off . Ordering switch and knob . Please call to set return .; ordrng 1 W10859568 (switch-cyc WATER TEMP) and 1 WPW10453947 (knob)

Near Gray Blvd, Austin, TX 78758
Tyler B.

Tyler B.

RANGE WHIRLPOOL WFG525S0HS0 "Arrived on sote for damaged door hinges, replaced suppli d left hinge unit will need right side with spring to complete repair ; ordrng 1 WPW10299224 (hinge-door)"

Near Hughmont Dr, Pflugerville, TX 78660
Tyler B.

Tyler B.

DISHWASHER MAYTAG MDB8959SAS1 "Arrived on site for touch panel issues, can press normal, but it selects rinse only by itself and led are not showing and will require console replacement. No leaks on site; ordrng 1 WPW10475780 (panel-cntl)"

Near Hidden Lake Crossing, Pflugerville, TX 78660
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Arrived onsite for customer complaint of dual evaporator french door refrigerator not cooling both section. When arrived, found light on but nothing running. Attempted to run diagnostics and found unit will not enter diagnostics. Found control board faulty. . ordrng 1 W10861900 (CONTROL KIT)"

Near 10 Oaks Dr, Georgetown, TX 78633
Diego G.

Diego G.

DRYER MAYTAG MEDB835DC3 "Arrived on site. Replaced shaft for wheel on bulkhead. Ran dryer, all functions tested OK. No leaks present. Job complete"

Near Leissner School Rd, Seguin, TX 78155
Kevin B.

Kevin B.

DRYER WHIRLPOOL WED8500DC4 "Arrived on site and inspected dryer and found fuse has failed, after correcting found installation team had left too much flexible vent hose behind dryer for the distance needed. It can kink and cause airflow issues, trimmed vent to prevent further issues. No lint found at time of service, job complete"

Near Nopal Dr, Buda, TX 78610
Jerry C.

Jerry C.

RANGE WHIRLPOOL WFG320M0BW2 "WFG320M0BW2 Arrived to inspect leak. The gas was off upon arrival and I turned it on and then inspected. I tested every line and joint throughout the unit, including valves and their connections. I found no leaks and tested the oven. The air shutter was very incorrectly set and the unit would not burn all the fuel, causing a very strong gas odor. I corrected the shutter setting and tested. Operational test good, no gas leaks detected during service."

Near Christopher Ave, Round Rock, TX 78681
Steve C.

Steve C.

RANGE GE JGBS30DEK2BB Arrived on site for the unit is not working properly. Tested the unit and found no shorts and all the connectors are connected. Unit is working properly and no gas connection present.

Near W Waco Dr, Waco, TX 76710
Robert J.

Robert J.

WASHER MAYTAG MVWC565FW1 Arrived on job for complaints of washer not working. Found infestation of roaches in control. Explained that not covered.

Near S Medina St, Lockhart, TX 78644
Diego G.

Diego G.

WASHER WHIRLPOOL WTW4815EW1 "Arrived on site. Checked for noise issues. Found cam out of position creating noise when in use. Repositioned cam and reinstalled. Calibrated unit and ran diagnostic test, all functions tested OK. No leaks present. Job complete"

Near Carter Cir, Luling, TX 78648
James C.

James C.

DISHWASHER WHIRLPOOL JDB8200AWS1 Arrived on site and installed new control and ui. Tested operation and found unit working properly. Job complete

Near Ivean Pearson Rd, Leander, TX 78645
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRF954CIHV00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found fill tube heater wire is broken for icemaker. Ordering left side RC door. Also ordering both upper hinge covers as both of them are broken. Office will need to set return appointment due to wait for parts. Advised homeowner on eight week possible wait for door.; ordrng 1 LW11039240 (dor-fip BLK SS) and 1 W11225850 (COVER BLK LFT) and 1 W11251738 (COVER BLK RT)

Near Trail Rider Way, Georgetown, TX 78633
Wesley P.

Wesley P.

WASHER WHIRLPOOL WFW75HEFW0 Arrived on site and found pressure fault error code. Cleared hose with air pressure. Found customer to be using too much soap. Advised customer on findings and advised on less soap use. Called techline 7724050786#srAll checks good.

Near Lloyd Ln, Elgin, TX 78621
Al R.

Al R.

DRYER MAYTAG MEDB835DW4 "Arrived to inspect unit F1E4 code. Verified the complaint and checked the element, cutoff and fuse. Both the cutoff and fuse were bad. Removed and replaced the both. Reassembled the unit and unit tested as designed. No lint observed at the time of service. JOB COMPLETE"

Near Deorsam Dr, Copperas Cove, TX 76522
Joseph C.

Joseph C.

REFRIGERATOR FRIGIDAIRE FGHC2331PFAA "Arrived on site for “ice maker not working/ice buildup all over icemaker and user interface has fading characters” complaint. Inspected unit and found water chute, for icemaker shoved back and pouring water down back of icemaker. Segments of user interface are fading(lcd). Cleared ice and adjusted chute. Ordering new user interface. No leaks detected, at time of service. Return for repairs on 02/05.; ordrng 1 242058232 (user interface)"

Near Meuth Cemetery Rd, Red Rock, TX 78662
Wesley P.

Wesley P.

COOKTOP GE n/a Arrived on site and assisted customer with installation of cooktop

Near Loxley Ln, Austin, TX 78717
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived to inspect refrigerator dripping from water dispenser after water is dispensed. I confirmed the complaint and checked the valve, tube and the water pressure at the wall. Found that the pressure at the wall was turned all the way up possibly causing the issue. I called tech line, spoke with JOEL and was told that 5-6 drops of water with this model is totally normal. The surface tension allows the drips through the normal operation. Spoke with Joel SR # 7724055385. JOB COMPLETE"

Near Upton Dr, Kempner, TX 76539
Al R.

Al R.

WASHER MAYTAG MVWC565FW1 Arrived to inspect washer not draining water. Service tested the unit and unit tested as designed. Customer did and they use a full cap of liquid detergent for each load. I advised the customer to minimize the soap usage and the unit would not malfunction. Customer instructed on soap.JOB COMPLETE.

Near Lampasas, TX 76550
Diego G.

Diego G.

OVEN WHIRLPOOL WOD77EC0HB00 Arrived on site. Check for no operation issues. Found error code f8e0 Upper cooling fan.Found cooling fan rotating slowly. Will need cooling fan to repair unit. Customer refused any repairs and is going to get with the manufacture on replacement. Job complete

Near Redberry Rd, Seguin, TX 78155
Robert J.

Robert J.

DISHWASHER WHIRLPOOL WDTA50SAHV0 "Arrived on job for complaints of leaking. Found leaking coming from bottom right hand side. Customer instructed us to make no repair,but to unplug and leave uninstalled in middle of kitchen. Left water supply, and drain line connected per customer instructions."

Near Stallion Springs Dr, Fischer, TX 78623
Diego G.

Diego G.

DRYER WHIRLPOOL WED4815EW1 Arrived on site. Check for no heat issues. After further diagnosis found loose connection at terminal and not getting 120 on one leg. Repositioned wire and tighten down all checked OK. Also found plug sparking when in use. Instructed customer they will need to have maintenance to come out and replace plug in order for dryer to work correctly. Job complete

Near Creekside Way, New Braunfels, TX 78130
Jonathan  S.

Jonathan S.

OVEN KITCHENAID KODE500ESS02 "Arrived on site for oven trim catching on door. Inspected unit and found side trim piece split and catching on door when opening and closing. Removed failed trim and replaced with new. Tested door operations and tested unit all tested good.

Near Umbrella Sky, Liberty Hill, TX 78642
Tyler B.

Tyler B.

RANGE AMANA AGR5330BAS3 "Arrived on site for front right burner not igniting, removed top and found ignition wire not plugged in to spark mod. Corrected and tested good no gas leaks on site"

Near Harbor Point Dr, Pflugerville, TX 78660
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for customer complaint of SxS refrigerator getting frost build up on RF section. Inspected door seal and found gap near upper portion of door and cabinet. Used heatgun to reshape too gasket. Gasket now sits well to cabinet. No other issues found. All water connections were dry at time of service.

Near S 22nd St, Temple, TX 76501
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for not finishing cycles. Found upper rack not going all the way back making door not close correctly and eventually opening door. Ordering new Left track W11259785 and right track W11259786. Rescheduled for Monday 2/4 ; ordrng 1 W11259785 (TRACK LEFT SIDE ) and 1 W11259786 (TRACK RIGHT SIDE )

Near Double L Drive, Dripping Springs, TX 78620
Jerry C.

Jerry C.

WASHER MAYTAG MVWB765FW2 "MVWB765FW2 Arrived to inspect not completing cycles. I found F0E3, F7E9 and F0E5 stored in memory. The unit had the shipping spacers still on the legs and I removed them. There were several garments under the motor and they may have contacted the rotor and I removed them. I calibrated and tested after correcting basket position and the unit operated as designed. No leaks observed during service."

Near Whispering Woods Ct, Round Rock, TX 78681
Kevin B.

Kevin B.

WASHER WHIRLPOOL WTW5000DW2 "Arrived on site and replaced motor diagnosed by previous technician, ran a calibration cycle and all function has returned to washer. No water leaks from connections at time of service, job complete"

Near Aspen St, San Marcos, TX 78666
Arthur B.

Arthur B.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived onsite to remove and replace lower dishwasher rack. Upon removal dishrack from packing, found rack is beige. Customer is declining replacement of lower dishrack. Advised part will go into research. OF to R/S. All water connections were dry at time of service.; ordrng 1 W10380384 (dishrack)"

Near Lost Peak path, Georgetown, TX 78633
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived onsite for customer complaint of icemaker not making ice and water not dispensing on french door refrigerator. When arrived, found unit flashed “PF” (Power Failure) and came back on but unit was still cooling. Found HV control faulty. Also found upper icemaker stuck mid harvest. Removed and replaced control and upper icemaker. Reassembled and power unit. Icemaker call for water and unit stays on as intended. No other issues found. All water connections were dry at time of service."

Near Doves Landing Ct, Belton, TX 76513
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site and inspected refrigerator, customer is experiencing freezing items in the fresh food section. this is a secondary house for the customer and they have been here sparingly since taking delivery of refrigerator. Found refrigerator is set on Celsius and after changing to Fahrenheit. Fresh food temperature was set at 33° no water leaks from connections at time of service, job complete"

Near James B Connolly Ln, Austin, TX 78748
Arthur B.

Arthur B.

WASHER WHIRLPOOL WTW4955HW0 "Arrived onsite to install new agitator,washplate to top load washer from prior tech’s diagnosis. Removed all parts and installed new replacements. Reassembled. Calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."

Near N 38th St, Killeen, TX 76543
Kevin B.

Kevin B.

MICROWAVE KITCHENAID KBMS1454SSS3 "Arrived on site and inspected microwave and found turntable no longer works, interior light is not working, Microwave is still heating but there is no cooling fan operation. Microwave gets extremely hot very quickly, will need to bring back control board, control panel, cooling fan motor, turntable motor, interior lights, all heating components, to correct issue. Several parts are considered no longer orderable due to the age of the unit. Due to age and availability of parts it is not recommended that repair be attempted. job complete.; ordrng 1 8206312 (cntrl-elec) and 1 W10426248 (panl-cntrl) and 1 W10426308 (motor-fan) and 1 W10911403 (motor-turn)"

Near Barton Springs Rd, Austin, TX 78704
Brandon C.

Brandon C.

UNKNOWN ADMIRAL HUGGING Oil change done on 1/29/19

Near Buda, TX 78610
Clif L.

Clif L.

WASHER MAYTAG MVWB765FW1 Arrived on site to diagnose a washer that is trapping items under the agitator. Tested unit and found the agitator misshaped causing sheets to get caught under it. replaced agitator and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Breezeway Dr, Burnet, TX 78611
Lou S.

Lou S.

REFRIGERATOR KITCHENAID KRFC704FSS00 "arrived on site to inspect refrigerator ice maker making loud noises. Upon further inspection, I placed the unit in diagnostics and tested in mode 120. When the ice maker began to harvest, it began to make a loud squeaking noise. I found that the ice tray had cracked due to harvesting and it appears to be harvesting too hard. I removed and replaced the ice maker and tested it and it operated as designed with the usual noises when harvesting. Also found that when dispensing water or ice, the UI either shuts off or functions begin to jump around and the dispenser won’t work. I am ordering a UI and scheduled return service for 02/05/19. No water leaks observed during service.; ordrng 1 W11099702 (panel-ui)"

Near Bondick Rd, Cedar Park, TX 78613
Arthur B.

Arthur B.

RANGE GE JBS56RM1SS Arrived onsite. Customer advised he was able to find problem. No services performed.

Near Hillcrest St, Lampasas, TX 76550
Diego G.

Diego G.

RANGE KITCHENAID KSGB900ESS2 Arrived on site. Checked for knob issues. Customer stating that when he’s using microwave he will accidentally bump knobs and it allows gas inside kitchen. Knobs and switches are working as designed. Recommended to customer that they have knob covers to keep issue from happening. All functions tested OK. No leaks present. Job complete

Near Gloria Dr, Seguin, TX 78155
James C.

James C.

WASHER WHIRLPOOL WTW4816FW2 Arrived on site and found towel wedged underneath agitator. I removed the agitator and found it to be uneven causing the issue. Installed new agitator and tested. Unit working properly. Job complete

Near Horizon Park Blvd, Leander, TX 78641
Al R.

Al R.

REFRIGERATOR MAYTAG MRT118FFFE01 Arrived to inspect unit freezing inside the ice tray. Confirmed the complaint and discovered the FILL TUBE FROM THE BACK OF THE UNIT WAS TOO SHORT AND WAS NOT FILLING THE ICE MAKER AS DESIGNED. The fill tube is 1.7 inches and needs to be 2.3 to reach the ice maker fill valve. Looks to have been cut possibly by installation crew.NEW ISSUE NOT RELATED TO THE ORIGINAL COMPLAINT..OFFICE TO ORDER AND RESCHEDULE THE CUSTOMER WP2174755 fill tube extension and 1129313 ic maker kit.; ordrng 1 1129313 (ICE MAKER KIT) and 1 WP2174755 (FILL TUBE EXTENSION )

Near Windward Dr, Killeen, TX 76543
Scott  M.

Scott M.

WASHER MAYTAG MVWB835DW3 "Arrived on site for washer not starting . Ran diagnostics ,error codes 6-2,6-3 also controls are not excepting when latch engages even tho door is locked . Ordering control, UI console and returning with latch . I water leaks detected at time of service . Please call to. Return visit . ; ordrng 1 W11112656 (CONSOLE W/ TOUCH PAD ) and 1 W11170706 (CONTROL)"

Near Scenic Bluff Dr, Austin, TX 78733
Al R.

Al R.

WASHER WHIRLPOOL CAW9352EW1 Arrived to inspect washer with a broken latch. Verified the complaint and removed and replaced the latch. All water lines were dry at the time of service.JOB COMPLETE.

Near Calumet Ave, Waco, TX 76704
Clif L.

Clif L.

DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to diagnose the dishwasher that leaked during a cycle. Tested all parts and components and could find no mechanical failures or leaks with the dishwasher at this time. Advised homeowner on the possible rinse agent spell. No further repairs are needed and all parts and components are working properly at this time. No leaks were found at time of service.

Near Belford Street, Georgetown, TX 78628
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL KDTE234GPS0 Arrived on site to test unit for not heating. Found heater working correctly. Advised customer to use rinse aid to help unit dry better job complete.

Near Peakside Circle, Dripping Springs, TX 78620
Kevin B.

Kevin B.

RANGE WHIRLPOOL WGG745S0FS02 "Arrived on site and inspected range and found left great is not sitting properly on cooktop. Found hinge is not straight and after correcting great is now level and sitting properly. No for the repair is required at this time, job complete"

Near James B Connolly Ln, Austin, TX 78748
Steve C.

Steve C.

DRYER WHIRLPOOL WED92HEFW1 Arrived on site for the unit is making a rumbling noise. Tested the unit in diagnostics and received error code F4e3 restricted airflow. Customer advised she has not cleaned the air vents in about seven years. Found the unit airflow is causing a back pressure to the blower wheel and creating the noise. Called Whirlpool to document SR#7724062964 Andrew. Advise the customer to clean air vents every six months.

Near Masi Loop, Pflugerville, TX 78660
Clif L.

Clif L.

WASHER FRIGIDAIRE ATF6700FS1 Arrived on site to diagnose it wasn’t you that did not complete a spin cycle. Tested all parts and components of machine and found no mechanical failures at this time and all parts and components operating properly. No repairs are necessary at this time and only service fee due for trip today.

Near Lakewood Dr, Burnet, TX 78611
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KFIS29PBMS03 "Arrived on site for water not draining. Found ice build up in freezer drain. Removed compressor cover found no water in drain tube. Called tech support,per tech support need to defrost drain tube and run a line in drain to check for obstruction. Defrosted freezer drain,ran a firm flexible wire through drain,wire hitting obstruction in drain tube,removed compressor cover unable to clear drain from compressor compartment. Called tech support per tech support obstructing in drain and unrepairable. File #7724058794"

Near Mission Oaks Blvd, Austin, TX 78735
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL ED5PVEXWS02 "arrived on site to inspect temps in refrigerator. Upon further inspection, it tested temps in the rc and fc sections. My readings were RC=36 on a setting of Max and FC=4 on a setting of Max. I found a small amount of frost built up on the evaporator so I turned the thermostat down to the recommended setting. I found that the diffuser is not opening allowing cold air in the the RC section. I am ordering the diffuser and scheduled return service for 02/05/19. Customer requested first call 8-10. Customer also requested that should the part come in early to please schedule return service earlier than 02/05. No water leaks observed during service.; ordrng 1 W10151374 (air diffuser assy)"

Near W Parmer Ln, Cedar Park, TX 78613
James C.

James C.

DISHWASHER KITCHENAID KDTE104DSS0 Arrived on site and tested operation. I inspected under unit and found the source of the leak to be the diverter on the sump assembly. Collected diagnosis which applies to quoted cost; ordrng 1 WPW10605057 (pump and motor assy)

Near Ranchland Hills Blvd, Jonestown, TX 78645
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for upper rack falling test unit and found broken adjusters. Replaced adjuster kit test unit and unit test good job complete.

Near Rutherford Dr, Driftwood, TX 78619
Lou S.

Lou S.

MICROWAVE WHIRLPOOL WMH53520CS6 arrived on site to install previously diagnosed and ordered parts. I removed the temporary bolt that was holding the microwave in place and attempted to use the new mounting bolt but found that the mounting nut was stripped out. I am ordering three mounting nuts and the customer will contact the office to schedule return service due to his work schedule. ; ordrng 3 W10596040 (nut)s

Near Loma Cedro Bend, Leander, TX 78641
Clif L.

Clif L.

ICE MACHINE KENMORE 106.895931 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found circulation pump water level sensor causing unit to short cycle. Replaced circulation pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Hidden Oaks Dr, Kingsland, TX 78639
Scott  M.

Scott M.

DISHWASHER KITCHENAID KUDP02FRSS1 Arrived on site for poor washing . Found upper spray arm wasn’t rear bracket correctly causing a bad seal on manifoil. Corrected spray arm .unit is now spraying correctly .

Near Cedro Trail, Austin, TX 78731
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived to inspect unit ice maker was stuck. I confirmed and forcefully pulled the ice access door open and discovered the unit had overfilled with ice making it hard for unit to dispense ice. I removed half of the ice and reinstalled the ice bin and unit tested as designed.JOB COMPLETE

Near W Lincoln Ave, Copperas Cove, TX 76522
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL RMC275PVB01 Arrived on site to test unit for door error. Test unit and found bad switches replaced switches and found bad light bulb inside. Replaced light bulb and unit still giving door error. Test unit and found bad fuse will need to order new fuse WP4375321 also ordering extra parts Incase there is more after replacing fuse. Ordering new light transformer WP9760588 ; ordrng 3 WP4375321 (FUSE )s and 1 WP9760588 (TRANSFORMER LIGHT )

Near Heatherwood Dr, Austin, TX 78748
Tyler B.

Tyler B.

WASHER WHIRLPOOL WTW7500GW0 "Arrived on site for noise while washing, found spring with teeth installed crooning causing a minor grind, corrected and tested good, no leaks on site"

Near Pinnacle Dr, Georgetown, TX 78626
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Arrived on site for refrigerator having ice buildup in FC. Inspected door seal and found gasket not sealing in center(see SD-QuickPic). Called tech support Joel (SR#7724059277). Inspected gasket and reshaped gasket with heat gun. Added gasket kit to door seal. Tested door operations. Checked temperatures and tested operation. All tested good, no water leaks present at time of service."

Near Skyflower Drive, Georgetown, TX 78628
Joseph C.

Joseph C.

WASHER MAYTAG MVWB765FW1 "Arrived on site for “controls not responding” complaint. Inspected unit and found console to be faulty(5VDC coming from board). Removed and replaced console. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."

Near Roemer Rd, Elgin, TX 78621
Jonathan  S.

Jonathan S.

WASHER GE GTW460ASJ9WW "Arrived on site for washer not filling with enough water. Inspected unit and found drain line to far down drain. Corrected drain and added zip tie secure . Tested water level on bulky items cycle. Found no water getting to unit. Gained access to pressure switch and found wire being pinched. Inspected wire harness and found no damage. Checked resistance on harness and found harness okay. Corrected harness. Performed diagnostics mode and checked fault codes and found none. Called tech support and spoke with Scott. Ran analog pressure switch test. Did not past test by 22 seconds. Scott stated its due to well water and water pressure. Fill level was off less than .25 of an inch. Scott stated max fill level was n more than 14 inches deep. Tech support confirmation 190130-001143. All tested good, no water leaks present."

Near Co Rd 327, Bertram, TX 78605
Luis M.

Luis M.

REFRIGERATOR FRIGIDAIRE FFSS2615TS0 "Arrived on site for no water. Checked line water to valve and exiting first valve,no water from dispenser valve. Diagnosed inlet water line to filter housing was installed to incorrect location on valve and outlet line was inserted to inlet of valve. Installed filter housing waterlines to correct location on valve tested water dispenser unit working as designed."

Near Kyle Dr, Briarcliff, TX 78669
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to test unit for unit leaking. Test unit and found third rack rusted will need new rack WPW10275189. Also found tub gasket had calcium build up so water has been leaking from there. Will return with tub gasket. Rescheduled for Monday 2/4; ordrng 1 WPW10275189 (THIRD RACK )

Near Goodrich Ave, Austin, TX 78704
Paul R.

Paul R.

DRYER WHIRLPOOL CED9060AW1 "Arrived onsite for the dryer making a knocking rattling sound. I found the dryer top, back, and front control panel disassembled. I reassembled the unit and tested. I found the unit with a detergent lid under the chassis causing the right front leveling foot to not contact the floor and tweak the chassis making the knocking sound. Mr stated the longer the unit runs it starts making a different sound. I found the blower wheel broken in half in the front side. I replaced the blower wheel and tested the unit. The unit is working as designed. Call complete."

Near Austin, TX 78701
Steve C.

Steve C.

MICROWAVE KITCHENAID KEMC308KSS01 Arrived on site for the unit is not heating in the microwave. Tested the unit and found there is 120 volts to the transformer. Found the magnetron is defective. Quoted the customer for the magnetron $298.00 and labor $234.99 plus tax. Replace the magnetron and tested the unit. Unit heat and works properly.

Near Addie Ln, Georgetown, TX 78628
Brandon C.

Brandon C.

WASHER WHIRLPOOL MVWX655DW1 "Arrived on site for customer complaint of washer not spinning, found hub was stripped and needs replacing. Ordering hub; ordrng 1 W10528947 (drive hub kit)"

Near Flycatcher Ct, Austin, TX 78738
Arthur B.

Arthur B.

ICE MACHINE WHIRLPOOL GI15PDXZS1 Arrived onsite for customer complaint of ice machine leaking water in front. Removed bottom panel and found water leaking from water valve. Removed water valve and found o-ring broke. Removed and replaced water. Turned water supply on. No water leaking from new valve. No other issues found. All water connections were dry at time of service.

Near Rolling Meadow Dr, Belton, TX 76513
James C.

James C.

COOKTOP KITCHENAID KCGS356ESS00 Arrived on site and tested burners with bubble solution. I found that the front left burner has constant flow of gas. Unit will need new valve to repair. I tuned the gas off at the shut off; ordrng 1 W10594392 (valve-gas)

Near Leander, TX 78641
Steve C.

Steve C.

WASHER WHIRLPOOL WFW87HEDW0 Arrived on site for the unit is leaking water and customer advised of the clothes come out soaking wet after the cycle is done. Tested the unit and found the unit will need a new control board per service pointer and also a new bellow due to warp door seal. Customer advise that they will be purchasing a new unit due to do unit has been worked on prior and has multiple issues. Only collected the service fee and all water connections were dry at time of service.

Near Silverstone Dr, Georgetown, TX 78633
Jonathan  S.

Jonathan S.

DRYER SAMSUNG DV48H7400E "(AI) Arrived on site for dryer drum not spinning when cycled on. Inspected unit and found dryer drum pulley broken causing drum not to spin. Gained access to pulley, removed and replaced with new. Tested operations and all tested good. Paid in full on check #1450"

Near Grapevine Ln, Georgetown, TX 78633
Luis M.

Luis M.

UNKNOWN MAYTAG MFI2569YEW0 "Arrived on site for unit not cooling. Powered unit on unable to power unit from control diagnosed faulty main control. Installed new main powered unit on,programmed unit compressor and fans powered on. Customer will need to allow unit to run 24hrs.

Near McKennas Cove, Buda, TX 78610
Steve C.

Steve C.

REFRIGERATOR GE SSS25KFPHWW arrived on site for the unit keeps freezing the dispenser waterline. Tested the unit and found the insulation inside the freezer door keeps freezing the waterline. Found the unit will need a new freezer door and template. Office will need to contact the extended warranty and get authorization.; ordrng 1 CNOTE (AUTHO) and 1 WR49X10141 (kit door template se) and 1 WR78X11646 (door fz wh 25')

Near San Antonio Rd, Georgetown, TX 78633
Diego G.

Diego G.

WASHER AMANA NTW4516FW1 "Arrived on site. Check for draining issues. Found loose connection at drain pump. Reconnected connector to drain pump and cycle, all functions tested OK. No leaks present. Job complete"

Near E Walnut St, Seguin, TX 78155
Scott  M.

Scott M.

WASHER MAYTAG MHW5500FW1 Arrived on site for washer not draining properly . Ordering drain pump . Return 2/4 .no water leaks detected at time of service .; ordrng 1 WPW10605427 (pump-water)

Near Applewood Dr, Austin, TX 78758
Jerry C.

Jerry C.

OVEN WHIRLPOOL WOD51EC0AB03 WOD51EC0AB03 Arrived to inspect no power. I found there was no voltage to the thermal fuse and I inspected the power supply. I found there was no junction box for the pigtail connection and there was visible damage to the wire nuts. I advised the customer of my findings and that the unit should have an electrician instal a junction box and replace the wire nuts.

Near Estes Park, Taylor, TX 76574
Paul R.

Paul R.

DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite for the dishwasher with a broken upper rack. I found the right adjusted with a broken tab. I replaced the right adjuster. Call complete.

Near Winchelsea Dr, Austin, TX 78750
Jonathan  S.

Jonathan S.

DISHWASHER WHIRLPOOL WDT780SAEM2 "Arrived on site for dishwasher upper rack not pulling out. Inspected rack and found right adjuster broken. Removed rack and both adjusters. Installed new adjusters and rack. Tested rack operation. Performed diagnostics cycle, no error codes. Monitored test cycle and checked heating element for hot temperatures. All tested good, no water leaks present."

Near Shady Grove Pkwy, Burnet, TX 78611
Lou S.

Lou S.

DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to inspect dishwasher not drying. Upon further inspection, I found there was no rinse aid in the dispenser. I tested the unit in diagnostics and it showed F7E1. I cleared the code and continued with testing. The unit operated as designed with no error codes and the element was reset ad was heating properly. I made recommendations for use and care, along with detergent and rinse aid use. I advised the customer to purge the hot water before turning the unit on to allow nothing but hot water to enter the unit. No water leaks observed during service, job completed."

Near Plano Ln, Leander, TX 78641
Al R.

Al R.

WASHER MAYTAG MHW5100DW0 "Arrived to inspect washer not spinning out clothes al the way. Ran diagnostics test and got no error codes. Spoke with management and gave quote for control and labor, customer declined any further service. No charge for today’s visit.CLOSE OUT CALL NO FEE."

Near Co Rd 229, Briggs, TX 78608
Scott  M.

Scott M.

ICE MACHINE KITCHENAID KUIC18NNTS1 Arrived on site for no ice . Ran diagnostics and found water level sensor saying bin full when barley any water in tray. Ice is forming but not enough water was in .found one of the wires was corroded from connection .replaced pump w/sensor . All checked out normal . No water leaks detected at time of service .

Near Congress Ave, Austin, TX 78701
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to test unit for unit not washing. Test unit and unit filling with plenty of water but no waster pressure. Will need new sump and motor W10805015. Rescheduled for Friday 2/1; ordrng 1 W10805015 (SUMP AND MOTOR)

Near Bluebonnet Ln, Austin, TX 78704
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site and found the refrigerator water line into the freezer door has a small crack at the connection. Trimmed line and re-seated it and it is now operating properly and no longer leaking. No further repair is required at this time, job complete"

Near S IH 35 Frontage Rd, Buda, TX 78610
Jonathan  S.

Jonathan S.

WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer making noises durning spin cycle and not completing spin cycle. Performed diagnostics mode and no error codes. Ran normal spin and drain cycle and found unit making a knocking noise. Ran in manual test mode and was not able to activate drain pump. Ran automatic test cycled it completed, no issues with drain pump. Removed wash plate and tested drain spin cycle and found noise continued. Removed hub and inspected, found minor wear. Replaced hub and installed wash plate and tested. Found unit is only making knocking noise in spin cycle. Removed gear case and installed new. Tested in spin cycle. Found issue with wash basket. Office to schedule appointment when ETA is available. No water leaks present at time of service.; ordrng 1 SEENOTE (SCHEDULE APPOINTMENT ) and 1 W10752719 (basket) and 1 W10876600 (DRAIN PUMP ) and 1 W11283592 (MOTOR )"

Near Portulaca Dr, Round Rock, TX 78681
Wesley P.

Wesley P.

DRYER WHIRLPOOL WED8500DC0 Arrived on site and found error code for improper voltage from l2. Found working properly at time of service. Airflow still and issue has not been taken care of since last call. Advise customer to have airflow addressed. All else checks good.

Near Pearson Way, Round Rock, TX 78665
Paul R.

Paul R.

WASHER MAYTAG MVWB855DC3 Arrived onsite for the washer with cleaning issues. Ms stated that she gets poodle hair on her clothing and it doesn’t remove the hair. I explained to me that the washer isn’t going to let all the hair thru the holes in the basket to go down the drain. I advised ms that if the clothes were not real dirty to run them in the dryer first to try and remove the hair before loading them in the washer or brush the clothes before washing them. I ran diagnostics test 51. I found no stored error codes and the unit completed the cycle with all test passing. I did find the washer out of level and leveled the basket and tub in the chassis. Call complete.

Near Golden Bear Dr, Lakeway, TX 78738
Robert J.

Robert J.

MICROWAVE KITCHENAID KBHS109SSS05 "Arrived on job for complaints of microwave not heating. Ran amp test got 1.7 amps. Replaced magnetron tested operation, passed."

Near Lone Star Dr, New Braunfels, TX 78130
Luis M.

Luis M.

REFRIGERATOR JENN-AIR JUD24FCERS00 "Arrived on site for no cool. Removed evaporator cover,compressor running no frost on evaporator. Checked evaporator with a uv light,found dye leaking out of heat shrink on evaporator inlet port. Diagnosed leak in evaporator called tech support evaporator is a non serviceable part unit is unrepairable. File #7724069616"

Near Paraiso Pkwy, Austin, TX 78738
Joseph C.

Joseph C.

REFRIGERATOR GE GSS20GEWPWW "Arrived on site for “freezing in fresh foods area” complaint. Installed third thermistor. Unit appears to be performing as designed. Left controls where customer had set them to. When unit gets warmer, set them back to normal. No leaks detected, at time of service."

Near Pine Valley Loop, Smithville, TX 78957
Jerry C.

Jerry C.

DISHWASHER KENMORE 665.12773K311 "66512773K311 Arrived to instal previously diagnosed and ordered part. I removed the failed sump and transferred the existing parts. I tested the unit and checked for leaks. Operational test good, no leaks observed during service. From prior service: sump and gasket assembly $109.97 DW310 $209.99 -$50 for second appliance discount. No leaks of the water supply observed during service.

Near Harold Clark Rd, Bartlett, TX 76511
Arthur B.

Arthur B.

WASHER WHIRLPOOL WTW8040DW0 Arrived onsite for customer complaint of top load washer not starting and getting error code F6E2 (UI Comm Error). Unit continues to flash F6E2 and will not allow me to enter diagnostics. Unit will need new console assembly and control. R/S for Friday 2/1. All water connections were dry at time of service.; ordrng 1 W10858298 (console assy)

Near Ash Ln, Temple, TX 76502
Scott  M.

Scott M.

COOKTOP JENN-AIR JGC1536BS00 "Arrived on site for one burner having no flame and too much flame on another burner ,found ignite wire in spark mod no completely in , .repinned igniter . As well as found something in orifice spud . Cleaned out spud . Both burners are normal now . No gas leaks detected at time of service . Job complete."

Near W 39th St, Austin, TX 78731
Paul R.

Paul R.

REFRIGERATOR KITCHENAID KRFF302ESS01 "Arrived onsite for the water spiciest still leaking. Ms stated that it stopped dripping for almost 2 days after the previous visit. Need to replace the water line guide and components. Ordering W11031909 GUIDE, W10819546 CLIP, & 67002816 CLIP; WATERLINE. RS for Wed 2/6.; ordrng 1 67002816 (CLIP; WATERLINE) and 1 W10819546 (CLIP) and 1 W11031909 (GUIDE)"

Near Delfino Cir, The Hills, TX 78738
James C.

James C.

DISHWASHER KITCHENAID KDTE104DSS0 Arrived on site and installed new sump assembly. Ran diagnostics to test operation. I found no leaks after repair and the unit is working properly. Job complete

Near Ranchland Hills Blvd, Jonestown, TX 78645
Arthur B.

Arthur B.

DRYER MAYTAG MEDB855DC4 Arrived onsite for customer complaint of loud noises when dryer is tumbling. Customer provided videos. Confirmed noise. Removed from and found blower fan cracked causing noises. Ordering blower fan to complete repair. R/S for Friday 2/1.; ordrng 1 WP697772 (wheel)

Near Prewitt Dr, Temple, TX 76501
Leonardo C.

Leonardo C.

RANGE GE JB655SK4SS Arrived on site to test unit for broiler not working and unit making a huge pop. Test unit and found melted broiler element causing element to short and pop. Will need new broiler element WB44X30616 rescheduled for Thursday 2/7 ; ordrng 1 WB44X30616 (BROILER )

Near Paleface Shore Dr, Spicewood, TX 78669
Kevin B.

Kevin B.

WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to inspect and washer and found and no saved error codes, started a load of four full-size sheets, showed customer how washer measures The clothing and add the appropriate amount of water. Showed customer how items are agitated into the water, washer is operating as designed, no repair is needed at this time. No water leaks from connections at time of service, job complete"

Near Tamworth Ave, Austin, TX 78745
Jonathan  S.

Jonathan S.

DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site for dishwasher not cleaning dishes. Performed diagnostics mode, no error codes. Tested amp draw to element found within range. Tested hot temperatures from element. Spoke with customer on user care guide and recommend to run a clearer though unit. All tested good, no water leaks present."

Near Evergreen Cir, Georgetown, TX 78626
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site for faulty compressor. Removed compressor and drier installed new compressor and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec. Orion control that came with compressor is wrong,harness does not match with cabinet harness. Installed Orion control that tech ordered,powered unit on compressor powered on checked low side pressure good unit cooling down correctly"

Near Bluebonnet Ln, Austin, TX 78704
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRS315SDHZ0 "arrived on site and found that when water dispenser is pressed there is no water flow but valve is energized, if you hold The dispenser button down it will start dripping and then dripping faster and ultimately dispense water. Already added pressure regulator on a previous visit and this had no effect spoke with tech line. Valve, UI, filter head, and add permagum two slightly block return air SR7724047356; ordrng 1 W11162042 (FILTER HOUSING ) and 1 W11203289 (UI) and 1 WPW10179146 (valve-inlt)"

Near Budley S Degroot Ln, Austin, TX 78748
Tyler B.

Tyler B.

WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for unit not filling with water, found control sending voltage to valves but valves buzzing, replaced valves and tested a load and tested good. No leaks on site"

Near Calcite Cove, Round Rock, TX 78681
Joseph C.

Joseph C.

DRYER MAYTAG MEDC215EW1 Arrived on site for “not coming on” complaint. Inspected unit and found thermal fuse blown. Removed and replaced thermal fuse. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.

Near Sunflower Dr, Austin, TX 78719

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