Laila - Leander, TX
Our experience with Appliance Express has been extremely positive. We have had a few technicians come out to our home on different occasions and they have all been very friendly and helpful. Jerry has come out at least twice- once for fridge service and the other for vent hood service. He has always been extremely knowledgeable, professional, friendly, patient with our many questions, and informative. We are so happy to have found Appliance Express and plan to use this quality company for years to come as the need arises. Thank you for your commitment to excellence.
Great Service - highly recommend
Megan - Georgetown, TX
John - Horseshoe Bay, TX
Tommy was very courteous and very helpful.
Tommye - Burnet, TX
The first technician, Steve, was courteous and efficient. Appliance Express ordered the wrong part, so we still could not use our range. Today, Thomas Lott was also courteous and efficient and had our range repaired in record time. He showed me the defective bake element and explained what happened. The technicians were excellent, but office staff at Appliance Express need training in customer service.
Michelle - Round Rock, TX
The technician was very thorough and gave me great tips on my new appliances.
Amazing Service and Very Professional
MsMiller - Round Rock, TX
Jonathan was very professional and arrived early within the small window of time I requested. Ice maker was fixed in less than 30 minutes. The customer service woman was very professional as well and very accommodating for my small window of time for the repair. Highly recommend these 2 individuals be recognized for their professionalism. Thank you! My refrigerator repair was covered under the extended warranty from Lowe's which I highly recommend paying for.
Butch - Round Rock, TX
Tommy was great. He called before arriving to let me know he was on his way and called after to let me know the appliance was repaired and is working correctly.
Experienced, knowledgable, respectful service
Larry - Georgetown, TX
Clear explanation of issue and quick resolution.
Protection plan service call, dishwasher
David - Hutto, TX
Timely notice and arrival as scheduled. Quick diagnosis and repair of problem. Technician, Tommy, was professional, courteous, and efficient.
Fast and Efficient
Jerry - Bertram, TX
Prompt and no wasted motion.
Cheryl - Spicewood, TX
Tj - Horseshoe Bay, TX
Great service by Mike
Robert - Georgetown, TX
Mike was very open on what to help prevent future problems and suggestions.
Myra - Round Rock, TX
Tommy was great! Very helpful!
VERY KIND KNOWLEDGABLE, QUICK TO GET THE JOB DONE, ALSO VERY CUSTOMER FOCUSED
Barbara - Marble Falls, TX
THE TECH WAS A VERY KNOWLEDGABLE KIND SERVICE TECH, VERY QUICK TO GET JOB DONE, AND CARING TO MAKE SURE WE HAD HIS INFO FOR FUTURE REFERENCE
Great service, fast, efficient, and friendly.
Jacob - Georgetown, TX
Jane - Austin, TX
Robert - Burnet, TX
Tommy was very professional and was on time and knew what he was doing.
Excellent customer service
Contessa - Austin, TX
Very pleased with service and excellent technician.
Nancy - Bastrop, TX
Had a complicated repair. Technician worked the problem and explained everything to me. Was a pleasure to work with.
Sylvia - San Marcos, TX
very pleasant young man
Mike - Austin, TX
Quick, diligent and curtious at a reasonable price.
Joanne - Spicewood, TX
Precise on time fast service
Mr Bjarte - Georgetown, TX
Very good service rep
Mary - Dripping Springs, TX
Friendly, polite, knowledgeable! Figured prob out quickly and thoroughly explained needed repairs to me
Dayle - Georgetown, TX
Neal - Round Rock, TX
James - Austin, TX
Gerry's service calls were great. He definitely knows customer service, troubleshooting and diagnosis, and working quickly. He really listened to my concerns about the machines behavior and then diligently went to work. I will definitely use Appliance Express for any future appliance repair needs.
Very good service
David Gavin - Briarcliff, TX
Very helpful; and solved problem
Friendly and efficient service
Kelly - Austin, TX
It was a pleasure having appliance express fix my stove top.
James - Spicewood, TX
Great service.Knew what he was doing
Fantastic customer service! The very best.
Lynn - Georgetown, TX
Mike was honest, really cared about his customer and went above and beyond to make it the best experience. He asked about and answered all my questions, was knowledgeable, informative and extremely helpful. If I have another need to contact Appliance Express, I would definitely ask for Mike.
Michelle - Horseshoe Bay, TX
Tommy was so friendly & nice. He came in assessed what needed to be done & promptly fixed the fridge!!
Karen - Georgetown, TX
Great service, Mike was prompt, very polite, and did a great job, highly recommended!
Chester - Bertram, TX
Prompt arrival - professional service - completed task first time out
Gary - Leander, TX
Our 2 year old washing machine stopped working recently and this company was chosen to fix it. The process of engaging them was so easy, the technician, Jerry, came out, on time, friendly and was very knowledgeable. He was able to replace the parts, answer our questions thoroughly and left the area cleaner than when he started. Definitely will use this company again if needed. Thank you so much Jerry.
Great service - Five Stars
Joe - Austin, TX
Did a great job. Called prior and was on time and called when job completed and explained the problem and the fix.
Gail - Georgetown, TX
Fantastic service, provided in a timely and efficient manner.
Keith - Georgetown, TX
Punctual and friendly.
Zellmer - Temple, TX
Mike was very courteous and knowledgeable, He knew what the problem was right away.
Great service! Knowledgeable and efficient .
Lynda - Marble Falls, TX
Robert - Georgetown, TX
Mike arrived before schedule appointment. He was extremely professional and performed all work in a outstanding manner. He is one of your best employees.
Sylvia - Lakeway, TX
Gerry was very courteous.
Robert - Austin, TX
Satisfied with service
Brandon - Austin, TX
Wesley was friendly, professional, and worked efficiently. Very happy with the service I received.
Appliance Express Customer - New Braunfels, TX
This was a warranty repair. Connor took the time to explain the likely cause of the problem and what he was going to do to fix it. The cause was what he expected and the problem was corrected.
Lynn - Cedar Park, TX
Gerry work Very hard to help solve the issues with my refrigerator. Very pleased with his expertise and customer service.
Connie - New Braunfels, TX
Diego G. Was very professional and pleasant. Fixed the problem very quickly.
Microwave Warranty Repair
Cathy - Kingsland, TX
Thomas was on time and professional. Highly recommend!
Very impressed with the level of service!!
Bryan - Austin, TX
Not only was Clif timely and efficient, he went well out of his way to answer all of my questions. He was very knowledgable and professional. I highly recommend the service provided by Clif!
Seema - Round Rock, TX
Tommy , our repair guy , took care of both our service requests in a timely fashion . He was pleasant and answered all our questions as well .
Great service. Repair completed.
Jimmy - Buchanan Dam, TX
Mr B - Buda, TX
Very professional. Quickly diagnosed the problem and completed repairs.
Dale - Georgetown, TX
On time & completed repair quickly.
Excellent customer service
Lin - Harker Heights, TX
Very knowledgeable and excellent customer service.
Prompt! Attentive! Professional!
Leah - Waco, TX
Water Dispenser Repair
AJ - Georgetown, TX
Mike arrived in the designated time block. He went straight to work and in less than 20-30 minutes had completed the repair including writing up the invoice. He knew exactly what to do and how to correct the problem and had the spare parts to remedy the problem. He very professional , courteous and knowledgeable. This is the second time I have used Appliance Express and Mike has done them both and did an EXCELLENT job both times. I would highly recommend Appliance Express for your appliance repairs.
Scott - Lampasas, TX
Excellent service. Tommy was great!
Great warranty service
Mr. Cornelius Weber - Georgetown, TX
Jonathan is very knowledgeable and answered all of our questions. He and the staff team do a great job!
Nice man. Knew his assessment
Richard - Meadowlakes, TX
Sherlock Holmes Repair
kirkdclennan - Austin, TX
Super deductive reasoning on natural gas igniter issue. Great work on his part to find the simplest solution. Our service tech assessed the circumstances methodically and solved the issue. He may want to recommend the manufacturer place a “no stacking above this point” on the drawer rails under the oven. Any shifting of pans, cooling racks, cooking sheets, will cause the igniter to be affected.
Customer fulfillment was shown today by Jonathan. He immediately did trouble shooting and repaired my dishwasher
MsRita - Round Rock, TX
Jonathan is knowledgeable and explains about appl. Customer friendly and even recommended what soap to use. Cleaned up his mess and when job was complete gave reference card. Very efficient and accurate. Jonathan was totally Awesome
Juarez - Temple, TX
He was a lot of help asked questions about my appliance he awnsered all of them I am very satisfied with his service he was very fast friendly.
Brad - Liberty Hill, TX
Don - Georgetown, TX
John - Meadowlakes, TX
Very satisfied Answered all my questions and made appropriate changes
Marek - Temple, TX
Clay - Austin, TX
Mike & Sue's Reefer
Mike - Austin, TX
Great service call. Clif was a superior technician and Rep. for Appliance Express. He's a "keeper". Super experience for us with Clif. Best wishes to all at Appliance Express.
Gloria - Georgetown, TX
The service was prompt, Mike was very professional and explained what the problem was with the appliance. I am very satisfied with the service.
Andrew - Austin, TX
Jonathan was very thorough in not only finding the fault but finding and fixing the cause of the problem so that it does not occur again. He was very polite and good at explaining everything.
Caldwell - Belton, TX
Mike was great. Professional, punctual and great service.
Quick courteous service
Arizola - Temple, TX
I was provided with quick professional service. My ice maker went out and needed to be replaced. Technician Mike Gomez had the part on hand. Technician took the time to explain the issue as well as my warranty information. He even worked around my mosey cat and curious dogs! Thank you Mike! I will be sure to refer you on our neighborhood FB.
Chris - San Marcos, TX
Joel - Leander, TX
Mike called to let me know he was on his way. Showed up when he said he would and did the work. I wish all companies worked this well and had such good employees.
Shirley - Austin, TX
Great Service! Also, thanks for the awesome advice for prolonging life of my appliance.
Mrs flores - Bastrop, TX
Very professional, and fast services.
Deboom - Canyon Lake, TX
Daniel did an excellent job of explaining exactly how the oven works and how it should be operated.
Mr - Austin, TX
Carlos is experienced and professional and always on time
Washing machine repair
Josh - Austin, TX
Very fast diagnosis and repair process.
Great job very informative
Marta - Leander, TX
Lu - Georgetown, TX
Cheryl - Georgetown, TX
The service person was very professional and knowledgeable.
Very Knowledgeable Technician
Jan - Lago Vista, TX
Jerry was extremely knowledgeable about the workings of our dryer and explained everything to me as he worked on it. Fixed our problem in a timely manner and was very polite. Would request him again.
James - Georgetown, TX
Great service , and the technician was extremely knowledgeable and looked like a professional even when he was walking up the sidewalk to our house. Very neat, trim and looked like one of those servicemen you see on TV with his appearance. Got us back in business with our micro wave in a matter of only 1/2 hour and at no charge since it was under warranty for two years & purchase date was 10/15/15. Thank you for your expeditious handling and service work. If needed for repairs to whirlpool appliances and plumbing requirements, Appliance Express will be our first call.
Outstanding customer service
Margaret - Austin, TX
Daphne - New Braunfels, TX
Excellent tech identified problem quickly
Cliff was outstanding!
Julia - Austin, TX
Clif arrived Horton before my scheduled window and called when he was in route. He explained exactly what was wrong with my dishwasher and gave me some great tips on keeping it running smoothly especially with our hard water. He talked to be about which detergent I was using and how much I should be putting in. I’m so glad he did because we have a water softener and I was putting in too much soap. Just a first class professional. Thank you Clif!
Very good service and repairs
Ron - Seguin, TX
Trouble shooting via your technician was spot on my. Repairs by your service technician was promptly done. Thanks
Balser - Buda, TX
Great service..friendly technician
Robert - The Hills, TX
Technician really took the time to understand the problem
David - Lakeway, TX
Tommy spent time analyzing our washer problem, running through several parts of the cycles, listening to what was happening, and was able to fix an intermittent problem. Very satisfied.
Mr Jerome - Austin, TX
Showed up on time. Explained everything. In and out no problem!
Craig - New Braunfels, TX
Great service! Very professional and courteous.
JennaF - Austin, TX
The technician was fantastic! Very friendly, unobtrusive and prompt.
Sheri - New Braunfels, TX
Mr - Round Rock, TX
Santana - Temple, TX
Michael did a great and fast job.
Thorough and Professional
Tracy K. - Austin, TX
We had a great experience with the Appliance Express team. We had a warranty repair due to some damage during the storm. The team was professional and kept us updated on the status. Paul was very knowledgeable on the brand and took great care with our fridge and in our house. Two visits were needed to complete the repair; Appliance Express used technology to confirm the appointment and gave us a narrow timeframe for arrival. That helped with our planning. Overall the experience with both visits was very positive.
Karen Mathews - Austin, TX
Cost more than I expected
Anna - San Antonio, TX
A great experience...I had a lot of questions and Connor answered all of Good Morning!. Very professional , smart and most helpful.
John - Leander, TX
My technician Jerry C. was Great! He was throurgh,personable and professionable!!!! GREAT SERVICE! Recommend highly!!!
Awesome and fast service
Carla - New Braunfels, TX
Richard - New Braunfels, TX
Diego very courteous a knowledgeable. You have an excellent employee here. Thanks for a job well done.
Mike provides excellent appliance service
David - Georgetown, TX
Mike from Appliance Express is very good at problem diagnosis and solution. An outstanding serviceman.
Very courteous, professional and knowledgeable.
Vicki - New Braunfels, TX
Very courteous, professional and knowledgeable
Vicki - New Braunfels, TX
Very courteous, professional and knowledgeable
Vicki - New Braunfels, TX
Competent, efficient service.
Savage - Georgetown, TX
Technician was polite, communicative, thorough. Good job!!
MrLevy - Georgetown, TX
Jonathan was efficient, and skilled. The repair was accomplished quickly and wonderful clean up.
Joana - Jarrell, TX
Good price, awesome service
Connie - New Braunfels, TX
Ryan - San Marcos, TX
Gottardy - Bulverde, TX
I was happy with the new cook top. Thanks! If this one doesn't work out, I hope to upgrade with another one and just paying the difference. For n ow, it's all good.
Adam - Leander, TX
Jerry is awesome!
Service Technician is the best
Theresa - Georgetown, TX
Mike is an awesome technician- fast, knowledgeable, and friendly! I will continue to use Appliance Express for my repairs.
Mrs - Garfield, TX
Excellent service & Thank you!
David - New Braunfels, TX
He was great and very efficient
William - Canyon Lake, TX
Great Service and Communication!!!
Rebecca - Georgetown, TX
I have worked with previous companies and I will say this was one of the best ever! The company was clear in communicating my appointment time and what I should expect. It happened just like they said. It was truly refreshing to have a company value my time and was willing to work very hard to communicate with me. Awesome!
Leonard - Converse, TX
Michael - Georgetown, TX
Very nice service man. Timely and caring
Janie - New Braunfels, TX
Mrs. Leslie Banks
Mrs Leslie Banks - Lockhart, TX
Excellent service. Courteous repair guy. Helpful info about using my washer, cleaning washer. Calling into get appointment took over an hour on hold. A real bummer.
Leo was great to work with!
Reagan - Austin, TX
Lanatasha Thomas - Elgin, TX
Jared - Round Rock, TX
Wesley was awesome. In fact all three visits I have had from this company have been top notch! I am very impressed. I do not say that lightly!
Excellent Customer Service by Joseph Cordell
Malhotra - Austin, TX
Joseph was very professional and patient with handling the problem with our refrigerator. He is very knowledgeable and shared tips on how to care for other appliances. Thank you Joseph! Overall communication with Appliance Express was awesome! Very prompt and responsive!
On time and very friendly!
Shamila - Spicewood, TX
Excellent, fast, competent service
MrGossett - Round Rock, TX
Will use Appliance Express again. A little hard to reach by phone, but super service after that. Appreciated Jonathon's competence and demeanor.
Hicks - New Braunfels, TX
Daniel is an engaging, efficient, knowledgeable technician. He asks what is the problem, explains what the problem is and how to repair it, as well as how long it should take to repair. If parts are needed, he explains why he cannot repair it that day and lets you know when he will be back with parts. Trustworthy is the word that describes his work ethic.
Tom L - Lakeway, TX
Cliff did an outstanding job in servicing our refrigerator. He was knowledgeable and professional and took care to ensure that our floors and cabinets remained untouched during the repairs. There was some delay in getting the necessary spare parts, but that was beyond his control.
Very pleased with Appliance Express
David - Lakeway, TX
Great timely response to a warranty-covered issue with my microwave. Gerry was on-time, professional, and provided fantastic service. I'd use Appliance Express again.
Prompt, courteous service! Washer back to normal. Thanks.
Bob - Austin, TX
Pam - San Marcos, TX
Deborah - Austin, TX
prompt & great service
Rama - Austin, TX
only issue I have is with the scheduling. had to be on the phone for over 35 minutes to notify the problem.
Brenda - Georgetown, TX
Nichols - New Braunfels, TX
Prompt, efficient service
Gregory - Georgetown, TX
John - Lakeway, TX
Jerry Caldwell is absolutely excellent. He not only made the needed adjustments to our cooktop but gave us a number of tips regarding more effective use of our dishwasher and cooktop.....information that we were never provided by others. This is the best appliance service we have ever experienced.
Campbell - New Braunfels, TX
The office staff (Susan) and the technician (Daniel) were very professional, on time, and did a great job!
MeTrinh - Round Rock, TX
These guys are prompt and professional!
Hawthorne - Liberty Hill, TX
Mrs Haley - Bastrop, TX
Nice professional respectful person
Ms Jeanette Holt - Bastrop, TX
Jetwa - Round Rock, TX
Mr joe - Austin, TX
Timely and Reliable Service
Kay - Burnet, TX
Amy - Georgetown, TX
Mike from Appliance Express called before his appointment to let us know when he would arrive. He then arrived on time, completed the repair very quickly and did not make a mess in the process. Highly recommended!
Emily - Georgetown, TX
Wonderful service technician. Polite, efficient and on time
Sharon - Georgetown, TX
Customer - Round Rock, TX
Built-in refrig alarms
Dailey - San Antonio, TX
Well prepared for service call. Had all necessary/required parts. Installation quick; technician very professional.
Elisha - Spicewood, TX
Professional & Courteous
Sandra & Jay - Georgetown, TX
Mike did a Very good job in repairing our microwave. We were very pleased.
Sabine - Austin, TX
Clif did a great job with install, and was friendly and informative.
Sindy - Leander, TX
Jonathan Short was, Kind Courteous and very professional. He did a great job! Thanks to him, you have a new loyal customer.
Kimberly - New Braunfels, TX
Excellent,professional and prompt!
Will - Belton, TX
Repair tech arrived on time. He was professional, polite and knowledgeable. He had the ice maker back up and working in less than an hour.
Tony - Marble Falls, TX
Great service, very friendly, good with our dog
Nancy - Marble Falls, TX
I would recommend this service
Professional repair guy, on time and fast service.
Cheryl - Highland Haven, TX
White - New Braunfels, TX
Explained everything, replace what needed to be replaced in a very efficient time. Very courteous
A& great service & attitude both
Bill - Spicewood, TX
A &. Great service & attitude both
Rita - Lakeway, TX
The technician was personable informative and solved the problem. He is wonderful!
Richardson - Georgetown, TX
Mike did a great job
Dugger - Robinson, TX
Thank you for being so prompt and pleasant
Ms Shaun - Round Rock, TX
Jonathan Short was on time for the appointment, courteous, and professional. He provided quick and excellent service, as well as tips for future reference. If I have any problems in the future, I will be calling Appliance Express!
Great Service Tech
Tammy - Waco, TX
Mike has been coming out to Haven South ,doing all the warranty work for our Whirlpool appliances .I will continue to use him for future repairs .
Top Shelf Service!
Mark - Austin, TX
Clif was here before I got home. Was ready to get to work with a smile and a handshake. Even stopped to say hi to the dog. He did a fantastic job, and we have a fridge that is running like a top. The whole staff is great. If you have questions on the appliances in your home call them. Bar None!
Latisha - Austin, TX
Paul was terrific. Prompt, friendly and informative. Didn't mind me asking questions. He was fast and knowledgeable. Even my dogs liked him.
Veronica - Spicewood, TX
Appreciate the convenience of scheduling and the reminder. Clif was pleasant and knowledgeable. Would use Appliance Express again if the need arose.
Terrific Home Service Representative
Rosemary - Georgetown, TX
Steve called prior to arriving. He announced himself before I opened the door. I felt more secure with this introduction. Steve worked on my washer 1st & told me the cold & hot hoses were reversed. He corrected this for me. He also said that there was too many suds. Guess that is why I buy detergent so often. I will correct the amount I use & save money. He confirmed that the washer is spinning correctly. Steve then took apart my dryer, showed me the dirty buildup inside & proceeded to vacuum the inside. It looks so clean now. I did myself a favor by calling Appliance Express & was very impressed they sent Steve to my home to ensure my appliances will work more efficiently. He is a very confident & pleasant man.
Curtis F - Austin, TX
Luis was awesome...very knowledgeable, and corrected the problem that the previous service company failed to fix.
James - Austin, TX
Everything went smoothly. Very nice service and repairman!
Luis was provided prompt, outstanding service
Mr Timothy - Austin, TX
Luis was polite, prompt, & professional. He fixed our refrigerator quickly and was an excellent source of information of how to care for our appliances.
Hoffmann - Waco, TX
Very good setvice
Reed - Lago Vista, TX
David - Georgetown, TX
Extremely satisfactory service.
Janet - Jonestown, TX
Jennifer - Austin, TX
Clif was very knowledgeable and super helpful fixing our washer issue.
Mrs - Austin, TX
Dale Adams - Hutto, TX
Jonathan was on time for the appointment. He was dressed in business attire looking very professional. He quickly diagnosed our problem and gave us excellent advice to keep from it happening again. I could not be more happy with the service he provided.
Thank you, Mike!
Anderson - Belton, TX
Mike explained numerous things about my washer...he was very thorough and patient with my questions...ONLY concern----- I called Whirlpool on Monday ( washer was under warranty) & was referred to Appliance Express. They gave me a window of time from 1-4 on Friday. On Thurs., I rec'd an email stating a tech would arrive Fri between 3-6. At 3 p.m. Friday, a lady from AE called to cancel the appointment & reschedule it for Monday morning....I was not thrilled to have to wait a full week to get some help.....However, Mike did arrive promptly Mon. morning and took care of the situation. He was excellent.....The one week wait was not soooo excellent!
Mr Aaron - Round Rock, TX
Jonathan was very knowledgeable about my Whirpool appliances.
Ryan - Round Rock, TX
Both techs that came were very knowledgeable and helpful. Although they couldn't fix the problem(builder mistake), they tried to make it better until it could be fixed.
Cheryl - Burnet, TX
Great job. Arrived on time. Explained thoroughly what the problem was and what they did to fix it. Highly recommended.
Great job Mike
Hering - Temple, TX
We need more Mike Gomez' in this world! Great guy. What we also need is better quality control on the part of Whirlpool. Our old Amana that we replaced was 17 yrs. old and still working. This Whirlpool is only 9 mos. old and has problems. Whirlpool needs to have the repairmen stocked with parts on the truck (or provide quicker delivery of parts to the repairman). We had the hassle of being without a nice $2,000 stainless steel Whirlpool refrigerator for 11 days (Time it went out,8/6, time to get 1st appt. 8/10, order parts, then get them installed 8/16). Come on Whirlpool, up your game on quality control.
Lori - Lakeway, TX
Rodney - Leander, TX
Tony the technician was very polite and new what he was doing. Great service
Carla - Smithville, TX
Carlos did excellent job, courteous and knowledgeable.
Janis - Buda, TX
Very pleasant young man who came to my house to do the work.Quick and efficient
Nealy - Temple, TX
On time and knowledgeable
Robbye - Georgetown, TX
They were able to squeeze me in to accommodate my schedule. Mike arrived on time made the diagnosis and had the oven repaired within a fairly short amount of time. Very professional. I would highly recommend them.
Doris - Austin, TX
My service man Connor was prompt, professional and had my washer repaired in record time. As it is under a service plan I cannot rate the pricing.
Very knowledgeable and customer oriented!
Mom - Austin, TX
We have had several issues with a new oven. It has been very frustrating because we bought a higher end appliance based on our previous experience with the Jenn-Air brand. Since the purchase in late January we have had four service calls. While not happy with the need for numerous calls in a relatively short time, the servicemen have been great to work with at each visit.
Great prompt service
Carl - Round Rock, TX
Jonathan was very efficient and courteous.
JennAir Steam Oven
Jenn Air Cook - Austin, TX
My steam oven stopped working and Appliance Express came out to service it. They were persistent in contacting me until the appointmentment was made and received an email confirming the appointment and a reminder in advance. Their auromated system also called me the day of the appointment 30 minutes before the repair tile window so I didn't have to sit here all day waiting. The repairman was professional and friendly. He took the time to explain the diagnostic tests to me and then explained the results of the diagnostic tests. Once he realized that I have a technical background, he explained the electrical engineering inside the oven. I felt comfortable that I had a repairman that understood my oven and took pride in his work.
Robert - Leander, TX
Wesley provided the level of service that ought to be expected, and provided, but too often is not. I would recommend him, and his company without reservation.
DISHWASHER JENN-AIR JDTSS244GS0 Arrived on site for the unit upper rack slides broke off. The upper rack slides broke off and are rusted. Replaced both upper rack slides and test the unit. Unit works properly and all water connections are dry at the time of service.
REFRIGERATOR KITCHENAID KSC23C8EYY02 Arrived on site and tested temperatures in freezer and fresh food. I found the freezer at 17 degrees and fresh food at 51. I found that the fresh food evaporator has frozen over completely. Inspected rear of unit for potential air leaks and I have found a large circle discoloring and sweating. Called tech line and spoke to Robert #7724414584. Due to air leak indicated by condensation spot on rear of unit there is no recommended repair at this time. Instructed customer to contact Whirlpool customer care with provides sr# from tech line. Job complete.
OVEN GE JGB860SEJ6SS Arrived on job to replace igniter. After replacement test operation. No gas leaks detected
REFRIGERATOR WHIRLPOOL KRMF706ESS00 Arrived on job for complaints of no lights or cooling. Replaced control per CS.
OVEN WHIRLPOOL WFG320M0BB2 "Arrived on site for “oven not coming on” complaint. Inspected unit and found safety valve shut off and loose wire, at control. Reconnected wire and activated safety valve. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived onsite for the microwave/oven to replace the wiring harnesses advised by techline. I replaced the main harness, inverter harness, fan & TT harness, door latch harness, & MW harness. I powered the unit and had the same results. The chassis still has 120VAC to ground. I found the breaker panel cover removed and after further inspection I found the circuit to the oven was not a home run dedicated circuit. The panel had a black and white wire for the 240VAC with a solid copper ground and at the wall there are two black wires for the 240VAC with a bare stranded aluminum ground. I explained to the customer that this unit should be at least tripping the breaker with this happening and advised contacting a different electrical contractor. KJ9NR00EPL1-PARTS AND LABOR. Call complete."
REFRIGERATOR KITCHENAID KRFF305ESS00 Arrived on site and found condenser rattling. Insulated. Rattle eliminated. Advised customer on repair.
REFRIGERATOR KITCHENAID WRV986FDEM00 "Arrived onsite for customer complaint of RF section not cooling properly and not making ice in door. Removed RF evaporator and found evaporator all frosted over. Used steamer to remove all ice from evaporator and fan motor area. Upon inspection, found heater wires at harness to cabinet was not fully secured. Secured wires, reassembled. Unit began cooling as intended. No other issues found. All water connections were dry at time of service."
FREEZER WHIRLPOOL WRX735SDHZ01 Arrived on site for the unit has frost buildup in the freezer. Tested the unit and found a frost buildup is only on the left side of the freezer. Found the gasket is flat and not making a good seal. Use the heat gun to expand the gasket and tested the unit. Freezer door has a good seal and all water connections were dry at the time of service.
DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer not drying. Upon further inspection, I tested the unit with the door open and pressing the door switch and I could see that the element was heating. I verified ohms to t(e element, cutoffs, thermostat and fuse. Using a vent test, I tested airflow in the unit ad found that there is no airflow. I advised the customer that the vents would need to be checked out and cleaned and showed/explained the vent test that I performed. No lint observed during service, job completed."
RANGE WHIRLPOOL WEC310S0FS1 "Arrived on site to test unit for unit had no display. Test unit and found unit getting 240 but no power. Test unit and found bad board, will need to order new board; ordrng 1 W10894095 (CONTROL BOARD )"
RANGE JENN-AIR JDS9860CDW01 Arrived on site to replace panel. Replaced panel test unit and unit test good all buttons working and oven heating.
OVEN WHIRLPOOL GBD307PDS4 "Arrived on site for double oven not maintaining temperatures and cooling fan making loud noises. Performed temperature test on bake mode on both ovens at 350° Found upper oven average temperature at 366° and bottom at 356°. Found upper cooling fan bearing has failed. Recommend to replace both cooling fans.
WASHER MAYTAG MHW5500FW0 Arrived on site for door locked . Found door locked and full of water . Removed drain pump and found what looked to be rivets stuck in pump. Removed obstructions and ran diagnostics test . All checked normal .
DRYER MAYTAG MEDX655DW Arrived onsite. Customer advised dryer working fine and no services needed. Didn’t enter home.
VENTHOOD WHIRLPOOL UXL6036YSS0 Arrived on site and found no blower installed in hood. I also found no installation hardware to install the blower assembly. Superintendent is trying to get ahold of their distributor to confirm if the blower was ordered with the unit. Instructed to contact office if repair is still needed. If blower is needed the blower is P/N WPW10294006 @ $343.36 plus tax and the unit will also need P/N W10291605 hardware kit.
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site for no water from dispenser,tested dispenser no water,removed filter and reinstalled filter dispenser working called tech support per tech support need to install per water line and reducing valve. Ordering new line and valve file #7724376316; ordrng 1 8212547RP (WATERLINE) and 1 W10786952 (VALVE)"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on sote for door replacement, replaced door and fixed handles and tested good no leaks on site"
WASHER WHIRLPOOL WFW92HEFC0 Arrived to inspect washer not dispensing detergent properly. Removed top cover and service tested the unit and unit. Unit tested as designed. Unit has the load n go system which customers can load up to 12 loads of detergent for future washing. Unit dispenses water and detergent as designed. Customer explained the system of operation and now understands the load n go system.JOB COMPLETE
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived on site for u it not defrosting. Main control has already been replaced. Defrosted evaporator replaced ui and Evap thermistor ; used 1 WPW10384183 (THERMISTOR) from stock
MICROWAVE JENN-AIR JMC2430DS01 "W10886919 arrived on site to install lamp-Basels. Installed lamp tested unit, light came on all operation functioning properly."
REFRIGERATOR FRIGIDAIRE FFSS2615TS0 Arrived on site for the unit is making popping noises. Call Frigidaire and they advised me to go to Service pointer Rf0901. Will need to order three sound damper To cover the capillary tube. Customer will also show proof of purchase on the next visit.; ordrng 3 5303307583 (sound dampening pa)s
WASHER WHIRLPOOL NTW4605EW0 "Arrived on site for “not getting out of rinse cycle” complaint. Inspected unit and found control unresponsive. Removed and replaced control. Door latch would not respond, after control change. Removed and replaced latch. Found grit packed in valve. Cleared valve of debris. Tested and calibrated unit. Unit is performing as designed. Hot side valve has leak, at supply. Shut off valve and notified customer. No leaks detected' at time of service."
DISHWASHER WHIRLPOOL KUDE70FVSS1 "Arrived on site for dishwasher cleaning poorly. Per diagnostics mode, found faulty code 3-3 and 3-1 failed calibration OWI sensor. Removed OWI sensor and cleaned. Monitored test cycle and checked amp draw to element, found within range. Opened u it and found soap scum buildup in unit. Added cooking oil and ran rinse cycle. Spoke with customer on running cleaner through unit. All tested good, no water leaks present.
DISHWASHER KITCHENAID KDFE104DBL3 "Arrive do. Site for unit not starting and lights flashing, removed door and found burns on control, went to replaced but had wrong control in correct box, will need to return with both control and panel. Both covered under 60mo K-aide warranty . No leaks on site; ordrng 1 W10854215 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived n site for diffuser making noise . Ran diagnostics and diffuser is chattering when openinclosing . No ice build up .replaced diffuser and ran test . Unit is very quiet when opening and closing . No water leaks detected at time of service job complete .
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 Arrived on site for loud compressor and damaged door. Removed compressor installed new compressor and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good no odd noise from compressor. Replaced damaged fresh food door checked door seal good
REFRIGERATOR FRIGIDAIRE LFSS2312TD0 Arrived to inspect unit not working properly. Removed and replaced the switch. Reassembled and tested the unit and unit now works as designed.Purchase date 11/21/18
MICROWAVE GE JVM1750SP2SS "arrived on site to inspect microwave key pad not working. Upon further inspection, I found that some of the keys on the panel were not working. I removed the panel and disconnected the key pad ribbon from the control and reconnected it and nothing changed. The unit has power as the clock was working on the display. The panel that was prescreened was the wrong part. I am ordering the correct SS panel, CNOTE-AUTHORIZATION for all parts and CNOTE-LSO per customer request. I scheduled return service for 03/20/19.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (LSO) and 1 WB07X11277 (control panel asm ss)"
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site for leaking fridge . All was dry when arrived did find drain tube not in dripmtray bracket . And not sitting flush to bottom of cabinet . Reattached drain . No water leaks detected at time of service .job complet
COOKTOP WHIRLPOOL G7CE3034XS00 Arrived onsite for customer complaint of knob broken on cooktop. Confirmed that 2 knobs were cracked causing knobs not to turn on. Removed and replaced knobs. Tested unit. All elements now work as intended. No other issues found.
RANGE WHIRLPOOL WFE530C0EB0 Arrived on site to testa unit for unit tripping breaker. Test unit and found melted terminal block. Replaced terminal block test unit and unit test good. Turned all burners on and all got to high. Turned oven on and oven test good. Advised customer that if the breaker Trips to get an electrician to check the breaker job complete
FREEZER KITCHENAID KRFF707ESS01 "Arrived on site for over freezing in freezer and defrosting in freezer at time of visit unit cooling. Ran diagnostics thermistors passed,ran bimetal test and read open,exited diagnostics and ran test again and read closed. Powered breaker off to reset controls,powered unit back on and ran diagnostics all test passed,changed defrost setting to basic. If problem continues will need to order Evap fan that comes with thermistors and bimetal(W11032800)"
WASHER WHIRLPOOL WTW8000DW5 Arrived on job for complaints of start button not working. Ran diagnostics and got stuck button code. Replaced console and test.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for the unit will not dispense water or ice. Tested the unit and found no water will dispense. Used a bypass and still no water. Gain access to the valve and there is no voltage to the valve when pressing the paddle. Unit will need a new control but will need a UI , valve, and reservoir for next visit just Incase. Customer will be out of town and will be back on April 1 and wants a PM appointment.; ordrng 1 CNOTE (CNOTE) and 1 W11043763 (cntrl-elec) and 1 W11265135 (UI)"
WASHER GE GTW460ASJ8WW Arrived to inspect washer not draining. Confirmed the complaint and removed and replaced the pump. Reassembled the unit and unit still wouldn’t drain. OFFICE TO GET AUTHORIZATION FOR NEW CONTROL BOARD FOR UNIT.Control board ordered. Will return on 3/21/19 if authorization goes through.NEEDS MORE WORK.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WH18X28176 (CONTROL BOARD)
ICE MACHINE KITCHENAID KUIX305ESS1 "Arrived on site. Check for too much ice issues. Found Thermistor on ice maker allowing ice to overflow. Replaced Ice bin thermistor and cycled, all functions tested OK. No leaks present. Job complete"
DRYER GE GFDR480EFWW1 Arrived on site to replace grill for dryer. Replaced grill and as grill came with a new sensors did not have to replace with new sensors. Tested unit and found all is functioning properly at this time.
DISHWASHER JENN-AIR JDTSS244GS0 Arrived on site To replace door panel for dishwasher. Replaced panel and tested unit. Found all is functioning properly at this time. No leaks were found Time of service.
REFRIGERATOR JENN-AIR JFX2897DRM02 Arrived on site. Check for no water issues. Found bad filter base. After replacing filter base also found bad single water valve behind unit. It will need single water valve to repair unit. Office to reschedule; ordrng 1 W10865826 (WATER VALVE )
WASHER MAYTAG MVWX655DW1 "Arrived on site for “wash cycle not working properly” complaint. Inspected unit and found washplate teeth stripped. Removed and replaced washplate, bolt and hub. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
REFRIGERATOR ADMIRAL HMG211470 Arrived on site and addressed all concerns. Temp and knocking I was able to advise were normal and could be adjusted. Tested icemaker and found unit able to be cycled manually. Advised that in event of no production icemaker would need to be replaced. All else checks good.
WASHER WHIRLPOOL WTW4616FW2 Arrived to inspect washer with broken inlet valve in UNIT 518. Confirmed the complaint and removed and replaced the valve. Tested unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer not running. Performed diagnostics and tested voltage at outlet and found lose of neutral. Tested at dryer and found same results. Flipped breaker to dryer a couple of times and was able to get unit to operate. Recommend customer to contact an electrician. Unit checks good.
WASHER WHIRLPOOL MHW6630HC0 Arrived on site. Checked for no water issues. Found error code for long fill. Ran diagnostic test and found water valves opening up all the way with good pressure. Will need main control and will bring water valves for back up. Office to reschedule; ordrng 1 W11322883 (CONTROL )
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on sote for unit not dispensing Ice, found motor not engaging, removed motor and replaced and tested good no leaks on site"
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for no ice , ran all associated test related to IM and dispenser . All passed except IM valve can hear valve but no water is getting to IM. Ordering valve ; ordrng 1 W10873098 (valve)"
REFRIGERATOR KITCHENAID KFIV29PCMS02 Arrived on site and tested operation. I found leak coming from reservoir connector at filter head due to a crack in the elbow. I also found ice has gotten on the fan motor causing a high pitched noise. Cleared ice from fan and tested. Upon further inspection I found ice has built up all around the ice maker air inlet and return vent. Installed perma gum around ports to seal air leak. Installed new reservoir and tested for leaks. All water connections dry after repair. Job complete
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived to inspect top rack rust. Confirmed the complaint and removed and replaced the rack, wheels and stop. JOB COMPLETE"
DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to inspect screws in dishwasher tub. Upon further inspection, the customer handed me two screws and said that she found one in the tub of the dishwasher and one on the floor. I advised that they were mounting screws. I took t(e screws and remounted the unit to the cabinet and tested. Unit operated as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and found warm temps in fresh food as well as the freezer above normal range. I found the fresh food evaporator completely frozen over and will require time to defrost. Customer also concerned about hammering pipes with dispenser. Unit will need new control, harness and pressure regulator for water issue. Call to be weighed for 2 hours to defrost evaporator and make repairs due to wood floor. ; ordrng 1 CNOTE (2 HOURS) and 1 W10786952 (valve)"
RANGE WHIRLPOOL WFG515S0ES1 "arrived on site to inspect range cooktop burners. Upon further inspection, the customer advised that the two front burners don’t always ignite. I tested all burners and the two front were intermittent. I attempted the adjust the caps and nothing changed. I am ordering the caps and a burner and will return with all prescreened parts except the control and valve. I scheduled return service for 03/21/19. No gas leaks detected during service.; ordrng 1 WPW10183375 (cap-burner) and 1 WPW10515455 (burnr-head)"
OVEN WHIRLPOOL RBS305PRS00 Arrived on site to diagnose an oven that is giving error codes. Tested unit and found broiling element will not shut off unless cooking selection is completely cancelled. This is due to a shorted main control board. Replaced main control board and tested unit. Found all is functioning properly at this time.
OVEN WHIRLPOOL WEE760H0DS0 "arrived on site to inspect range error code. Upon further inspection, I placed the unit in diagnostics and checked error codes. F8E0 appeared. I continued in diagnostics and tested the cooling fan and it did not operate. I unplugged the unit and removed and replaced the cooling fan and tested again. Unit operated as designed. Customer provided a copy of his closing documents for warranty verification. Job completed."
VENTHOOD KITCHENAID KVWB606DSS1 "Arrived on site to test unit for touchpad not always responding. Test unit, not all buttons responding. Replaced control board test unit all operation functional."
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for the unit is not heating properly. Tested the unit and found the actual temperature for both ovens are at 361°. Calibrated both ovens to -10°. Unit is working properly and job complete.
WASHER MAYTAG MHWC7500YW0 Arrived on site and found unit able to spin and lock operating properly but not ever reaching hi speed spin. Unit will require to men to repair. MCU needed to repair spin speed error. Office to reschedule 2 man; ordrng 1 2MAN
WASHER WHIRLPOOL MVWX655DW0 "Arrived on site and inspected washing machine and found during spin cycle basket is not moving but wash plate spins as expected. Attempted to remove wash plate to inspect gear case and hub and found wash plate is seized. Customer doe not want to continue repair, collected service fee, job complete"
DISHWASHER KITCHENAID KDTM354DSS5 "arrived on site to inspect dishwasher not heating. I placed the unit in diagnostics and it showed error code F7E1. I cleared the code and continued with testing. I placed my multimeter clamp around the black wire at the junction box and checked for Amps when the element came on; however, the element never came on. Upon further inspection, I found that the left side connection to the element was not connected. I reconnected the connector and tested the unit and it operated as designed. No water leaks observed during service, job completed. Due to SD-Mobile being down, I was unable to get a signature from the customer."
RANGE WHIRLPOOL RF362LXTB2 Arrived onnsite and found unit block l1 melted damaging both adjoining harnesses and the block.
WASHER WHIRLPOOL WFW87HEDC0 Arrived on site for F3E1 failure code. Checked hoses traps and connections. Removed and replaced faulty pressure switch. Cleared codes in diagnostics. All water connections are dried.
DRYER WHIRLPOOL MGD6000AG1 Arrived on site and found hinge base metal failure. Ordering hingebase and bolts. As bolts have been removed and misplaced. All else checks good. Quoted a total of 298.75 plus tax nothing collected today due to salon bustle. ; ordrng 1 WPW10208415 (door hinge) and 8 WPW10288126 (screw)s
COOKTOP KITCHENAID KGCU462VSS02 Arrived onsite for customer complaint of cooktop flames too high on burners. Tested all burners and found all work as intended. Did find igniters spark when on low. Removed center section and found metal touching igniters. Adjust wiring and reassembled. Unit now works as intended. No other issues found. No gas leaks detected at time of service.
DRYER MAYTAG MGDX655DW2 Arrived on site and found thermostat blown. Replaced with kit. Now unit heats as designed. All checks good.
REFRIGERATOR FRIGIDAIRE FFSS2625TS Arrived to inspect refrigerator leaking water from the freezer side dispenser area. Confirmed the complaint and removed and replaced the valve. Reassembled the unit and unit tested as designed with no leaks.All water lines were dry at the time of service.JOB COMPLETE.
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site for unit leaking. Tested unit and found inlet water line swollen. Replaced line as a preventative measure. Customer also requested that I clean her unit for her. All water connections are dry. Builder had to leave before work was completed. Left at 4:14
RANGE GE JGB700EEJ4ES "Arrived on site for “stove regulator has leak” complaint. Inspected unit and found gas line, to regulator nipple covered in dope AND tape. Hose fittings should NEVER receive tape or dope. Removed dope and tape from hose end, turned on gas, bled air and tested for leaks. Could find no leaks. Unit is performing as designed."
WASHER WHIRLPOOL MVWB835DC4 "Arrived on site for unit give drain error and f3e1 error . Couldn't find any issue in drain or hose, ordering hose and control to be safe. No leaks on site ; ordrng 1 W11170706 (CONTROL ) and 1 WP353244 (hose)"
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site and replaced control and console to repair repeat power failure problem. Verified power at control.
WASHER MAYTAG MVWB835DW0 "Arrived on site replaced clutch ,gearcase , suspension . Ran diagnostics test all checked good . No water leaks detected at time of service . Job complete ."
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "arrived on site to inspect refrigerator noises. Up. Further inspection, the customer advised that the unit gets very loud when the compressor comes on. I tested the unit in diagnostics and when I tested the diffuser, the customer advised that is the noise she is hearing. The diffuser motor was whining loudly. I removed and replaced the diffuser ad tested ad it operated as designed. No water leaks observed during service, job completed."
DISHWASHER KITCHENAID KDTM404ESS0 Arrived on site and tested operation. I found the unit has a fault for low water and heater stuck on. Ran diagnostics and found unit fills properly but wash motor is not starting. Instructed customer that the unit will need new sump assembly and control to repair. Control is covered under warranty. Installed new sump assembly and control. Tested operation and for leaks. I found unit working properly and all water connections dry at time of service. Job complete
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for to replace door and control, after replacing unit tested good.
MICROWAVE WHIRLPOOL KEMC308KSS04 Arrived onsite for the microwave with the door not closing properly. I found the springs broken on the door causing the issue.
REFRIGERATOR KITCHENAID KBFC42FTS04 Arrived on site for water leaking. Diagnosed obstruction in drain causing drain to freezer over. Removed ice removed obstruction in drain flushed drain tube checked water flow through drain good unit working as designed.
DISPOSAL WHIRLPOOL GC1000XE "Arrived on site for failed disposer . Unit would just hum . Tried the chuck and reset button . Neither fixed issue . Replaced disposal , tested and works normal . No water leaks detected at time of service . Job complete . Pic on new mid &ser"
REFRIGERATOR FRIGIDAIRE FFTR1814TW4 "Arrived on site , replaced blade , motor , and grommet .all checked good . No water leaks detected at timeof service . Job complete ."
RANGE WHIRLPOOL WFE515S0ES1 Arrived on site for “temperature not right” complaint. Inspected unit and found control faulty. Ordering new control. Return for repairs on 03/21.; ordrng 1 W11122543 (cntrl-elec STAINLESS)
VENTHOOD UNKNOWN UXT5536AAS3 Arrived on site to test unit for buttons stuck. Removed control and found loose screw making control go to far back making buttons get stuck. Secure control correctly test unit and unit test good job complete.
WASHER WHIRLPOOL WFW75HEFW0 Right on site for the unit has a error code on display. Tested the unit in diagnostics and receive error code F9E1 long drain. Found the drain ports on the rubber seal are clogged. Unclog the drain ports and tested the unit. Unit works properly and all water connections were dry at the time of service. Only charge the customer for the service fee.
WASHER GE GTW460ASJ6WW Arrived on site to diagnose a washing machine that is not cycling properly. Tested unit and found when control board was replaced initially it was not programmed for the correct model. Reprogrammed control through diagnostics and tested unit. Found all is functioning properly at this time.
REFRIGERATOR KITCHENAID KUIC15PRXS2 Arrived on to replace pump and harness. After replacement test operation.
COOKTOP KITCHENAID KFGS366VSS02 "Arrived on site to diagnose a cooktop that is leaking gas. Tested unit and found left front and center burner valves are slowly seeping gas. Both valves will need to be replaced and flex line and regulator will need to be resealed to ensure no leaks under unit. Return date is set for 3/19/19; ordrng 1 8286919 (valve,burner (lf,rr)) and 1 WP8286917 (valve-brnr CENTER)"
REFRIGERATOR WHIRLPOOL ED5PHAXSL00 "Arrived onsite to install new heater to SxS refrigerator from prior visit’s diagnosis. Steamed all ice from drain tube, removed and replaced heater. Reassembled and tested unit. Unit now defrosts as intended. No other issues found. All water connections were dry at time of service."
DISHWASHER WHIRLPOOL WDT750SAHV0 "Arrived onsite for customer complaint of dishwasher not washing dishes. Tested unit and found sump not moving water. Removed an replaced sump and motor assembly. Tested unit. Unit fills,washes,drain and heats as intended. All water connections were dry at time of service."
MICROWAVE WHIRLPOOL KMHS120ESS2 "Arrived on site to diagnose a microwave that had caught fire. Upon initial inspection found homeowner had a baked potato catch fire inside the unit. As homeowner did not want to pay for any parts and only wants to replace the unit due to odor. I was not able to run any test or perform any repairs as it appears the unit has burned out the cavity thermostat due to heat, and it is non-operational at this time. No further repairs to be done at this time as homeowner is replacing the unit."
DRYER MAYTAG PYE2300AYW Arrived on site for unit not starting . Found no voltage leaving timer . Also found thermostat had failed again . Replaced timer and thermostat . Unit is now running and heating . No lint build up at time of service . Job complet.
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and installed new ice door and ice bin. Verified proper seal from ice door to liner. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for customer complaint of no ice production, found faulty ice maker, ice maker on truck was damaged, ordering ice maker. Did not have service to collect payment; ordrng 1 W10882923 (icemaker)"
DRYER AMANA NED4655EW1 Arrived to inspect dryer not powering on. Confirmed the complaint and removed and replaced the fuse. Reassembled and tested the unit and noticed the customer wasn’t getting the 240 volts from the outlet. Advised customer about the issue and she will contact her landlord for repairs to the outlet.JOB COMPLETE
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for refrigerator not dispensing water or making ice. Performed diagnostics and tested water dispenser. Removed filter and tested. Found filter housing not engaging filter. Removed failed filter housing and installed new. Tested water dispenser and ice maker. All tested good, no water leaks present. Found customer had shelf liners on shelves and possible air blockage created (see SD-QuickPic). Spoke with customer on liners. Paid in full on check # 4905."
REFRIGERATOR KITCHENAID KFCS22EVMS8 "Arrived on site for door not closing correctly,found mullion shifted down on door,adjusted mullion raised mullion checked door operation good door sealing correctly. Installed filter customer provided,cleaned condenser coil."
DISHWASHER KITCHENAID KDFE104DSS1 "Arrived on site for unit leakin found unit installed crooked causing door to not close proper. Leved and corrected and tested good, ran two cycles with no leaks office to collect labor"
OVEN WHIRLPOOL KEHU309SSS03 Arrived on site to diagnose and microwave that is throwing error codes. Tested unit and found F6E0 error code saved in control at time of arrival. Called tech line and spoke with Bruce. After running power checks he advised to change appliance manager for microwave. Ordering part and set return date for 3/21/19.File# 7724421747; ordrng 1 WPW10398151 (cntrl-elec)
RANGE WHIRLPOOL WFG540H0ES0 "Arrived on site for prior diag install, replaced burner head, orfice and knobs and valve and tested good with no gas leaks on site"
COOKTOP KITCHENAID KCGD506GSS00 Arrived on site to replace orifice holder and screw. Found wrong screws took pictures of screws will need to order new screws. Will need to research ; ordrng 1 RESEARCH (SCREWS SEE PICS )
WASHER WHIRLPOOL WFW85HEFC1 Arrived on site for water valve failure code. Replaced valve and tested for leaks. All water connections were dry. All operations are now correct.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher no water fill. Upon further inspection, the customer advised that they attempted to run the unit, but nothing happened. When I opened the unit, I found it to be completely dry and the unit was not level as the door was rubbing on the left side. I checked the water valve under the sink and found that it was turned off so I turned it on. I leveled the unit so the door didn’t rub anymore and found that when it was installed, it was not properly installed and the mounting screw was ruddying against the door on the left side due to it being the wrong screw. I removed t(e screw and advised the customer of the installation issue and they advised that the installer was coming back soon to fix the issue. I placed the unit in diagnostics with no error codes showing. Unit operated as designed. No water leaks observed during service. I made some recommendations on detergent & rinse aid use and use and care for the unit. Job c
OVEN WHIRLPOOL RBS305PVS02 Arrived on site and found control dead and no functions working. Removed control and verified proper voltage to control and tested fuse. Unit has failed control. Installed new control and tested operation. Unit working properly. Job complete
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for “water leaking from door” complaint. Inspected unit and found ice box fan not working. Ordering new ice box fan and icemaker. Return for repairs on Friday 03/22. Shut off icemaker, until repair can be made. No leaks detected, at time of service.; ordrng 1 W10846539 (ICE BOX FAN) and 1 W11294907 (ICEMAKER)"
REFRIGERATOR WHIRLPOOL WRT779REYW00 "Arrived on site for customer complaint of no water or ice, found cracked and frozen water reservoir, ordering part. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10300426 (reservoir)"
RANGE WHIRLPOOL WFG515S0ES1 "arrived on site to inspect range cooktop burners. Upon further inspection, I found that the front and rear left burners would ignite intermittently as does the front right burner. I attempted to adjust the caps and nothing changed. I removed and replaced both left side burner heads and tested and they both ignited as deigned. I removed and replaced the right front burner head using one from my van stock (WPW10515455) and tested it and it operated as designed. No gas leaks detected during service, job completed."
WASHER WHIRLPOOL WTW8040DW0 Arrived on site to diagnose a washing machine is not completing cycles. Tested unit and found loose bolt on rotor assembly causing unit to misregister motor speed. Tightened bolt properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site customer complaint of unit not powering on, found faulty control, after control was replaced, unit tested good."
MICROWAVE WHIRLPOOL WMH32519HZ Arrived on site and charged $8 to replace dead bulb. Also replaced board for faulty light relay keeping light on. All else checks good.
REFRIGERATOR WHIRLPOOL KSSC42FTS18 Arrived on site for no cool in fresh food diagnosed unit not defrosting removed cover found shorted defrost bimetal. Defrosted ice replaced defrost bimetal ran diagnostics all test passed unit working as designed; used 1 WPW2182381 (BIMETAL) from stock
REFRIGERATOR KITCHENAID KSSC42QVS06 "Arrived on site for filter cap broken, replaced cap and cust supplied filter and tested good, no leaks on site Filter cap-
WASHER ELECTROLUX EIFLW55HIW0 Arrived on site and found customer has slid unit away from wall. I found with the water on the cold water flows freely through valve with unit off. Tested solenoids on valve and found the cold water inlet has failed in the open position. Installed new valve and tested operation. I found new valve functions properly and all water connections dry at time of service. Job complete
COOKTOP KITCHENAID KGCU463VSS02 Arrived on site for one size flame med- small don’t change . Will need new regulator and second man. 2nd man due to unit in counter top and cabinets below . No gas leaks detected at time of service . Please call to set return visit . ; ordrng 1 2MAN
OVEN JENN-AIR JJW2430DS01 arrived on site for F2 E1 failure code. Removed power and returned power. Failure code did not clear. Replaced control panel and unit now operates properly.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site and installed new gasket on right rc door. Warmed gasket to relax and ensure proper seal. Recommended for customer to leave door closed for 30 minutes minimum for gasket to cool and set to proper seal. Job complete
OVEN WHIRLPOOL WOD51EC0AB01 "Arrived on site and found customer is experiencing varying temperatures and lower oven. Replaced temperature sensor to correct issue, no further repair is required at this time, job complete"
WASHER WHIRLPOOL WFW9250WW00 "Arrived on site for “LF error code” complaint. Inspected unit and found pressure switch lying beside tub, with hole in hose and loose wire. Trimmed hole portion away from hose and reconnected. Reattached wire to harness. Tested unit four times. Restacked unit. Unit is performing as designed. No leaks detected, at time of service
RANGE WHIRLPOOL WFG540H0ES1 Arrived on site and tested unit for not heating properly. Tested sensor and found to be out of range. Installed new sensor and tested operation. Unit heating properly and all functions test good. Job complete
DRYER MAYTAG MED8200FW0 "Arrived on site for dryer running but not heating . Found element burned out . Clean a bunch of lint out of unit , would recommend getting vent cleaned . ; ordrng 1 WP8544771 (element)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for refrigerator not defrosting. Performed diagnostics and gained access to heater and defrost sensor . Measured defrost sensor resistance at 27 k ohms at room temperature. Measured heater resistance at 25 ohms. Per diagnostics mode and tested defrost cycle. Found main control sending voltage to element. Called tech support and spoke with Ed (SR# 7724402983). Went over test results. He stated to replace UI. Removed failed UI and installed new. Tested cooling operation. All tested good, no water leaks present."
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated he did not need service at this time as problems created when dish soap was used instead of dishwasher detergent.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on air for damaged plug found broken pin on power plug replaced harness assembly powered unit on unit powered on and started cooling. Brand new complex under construction
DRYER WHIRLPOOL WED5000DW2 Rived on site to diagnose a dryer that is making unusual noise. Found a belt slips from idler pulley causing abnormal noise when running. Remounted belt and tested unit. Found all is working properly at this time.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for “will not drain” complaint. Inspected unit and found debris in drain pump. Removed debris. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
COOKTOP JENN-AIR JED4430GS01 Arrived on site to test unit for f1e1 loose communication. Turned breaker off checked all connection on appliance manager and all connection test good. Put unit back together turned breaker on and unit working as designed job complete.
DISHWASHER KITCHENAID KDTE254ESS1 Arrived onsite for the dishwasher leaking I found the float switch housing nut loose causing the leak. I tightened the nut and tested the unit. There were no water leaks present.
DOWNDRAFT KITCHENAID KIRD861VSS1 Arrived on site to test unit for unit not going down. Test unit and found bad motor for blower and motor to make it go up and down and bad board.
OVEN JENN-AIR JJW2430DS02 Arrived on site to diagnose an oven that has a light that will turn on by it self. Tested unit and found console with incorrect software revision. Replaced console and tested unit. Found all is functioning properly at this time and new console has correct software.
REFRIGERATOR MAYTAG MFI2570FEZ06 Arrived on site to diagnose a refrigerator that is over cooling in the RC. Tested unit and found temperatures were set in such away it would cause the unit to freeze crispers. Readjust the temperature settings and found all is now working properly. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site for no cool. Unit not powering on,entered showroom mode then exited showroom mode. Ran diagnostics fans all passed,ran compressor ramp up test passed compressor powering on. Exited diagnostics reset power to control powered unit on compressor and fans powered on."
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site and inspected refrigerator and found evaporator fan motor is not spinning. Replaced evaporator motor and it is now working properly. Frost pattern looks good no water leaks from connections at time of service, job complete."
DISHWASHER KITCHENAID KDTE254ESS0 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor. Test unit and no leaks present at this time job completed
DRYER WHIRLPOOL WED7500GW0 "Arrived on site for no heat, found cut off blown, replaced and tested good."
DISHWASHER KITCHENAID KUDI01ILBL6 "Arrived on site for dishwasher leaking. Inspected unit and found existing water in unit. Found in proper drain loop. Ran drain cycle and found water draining. Gained access to pump and inspected impeller and drain housing. performed diagnostics mode and monitored drain cycle. Added drain loop (see SD-QuickPic). Tested operation on normal run cycle. All tested good, no water leaks present.
WASHER MAYTAG MHW5630HW0 "Arrived on site and found F6E2 error code for communication error from the ACU. Found power to interference filter is good and the correct polarity. Power to ACU is good, and LED is on. Replaced ACU ran a diagnostic cycle, and also began a quick wash cycle and it is progressive properly and not giving error again. No water leaks from connections at time of service"
WASHER WHIRLPOOL WTW6700TW1 "Arrived onsite for the washer making a loud noise during the spin cycle. I found the tub bearings defective. I also found the top rusting bad and the lid hinges so I pointed this out to the customer. I installed a new bearing kit and ran the unit on manual diagnostics high speed spin. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
DISHWASHER KITCHENAID KUDE40FXSP4 Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjusters test unit and unit test good no leak present at this time.
WASHER LG WM2487HRMA Arrived on site to diagnose a washing machine that is leaking. Tested unit and found door gasket has a hole in it. Replace door gasket and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed
REFRIGERATOR WHIRLPOOL WRT316SFDB00 "Arrived on site refrigerator not cooling, Found evaporator fan not running, tried new fan motor and it is still not running. Replaced ADC and function has returned to refrigerator. No water leaks detected at time of service, job complete"
DISHWASHER KITCHENAID KDTE704DSS0 "Arrived on site for unit turning on but than turning off, found drain pump had broken glass inside, cleared and tested good, no leaks on site
MICROWAVE ELECTROLUX FPBM3077RFA Arrived on sote for broken handle. Unit will need door ASSY . But would need AUTHO 5304504071 only needed if it can be approved. Replacing the handle alone would cause more damage to door trims. Please be aware ; ordrng 1 5304499874 (HANLDE ) and 1 5304504071 (DOOR) and 1 CNOTE (OFFICE RS ) and 1 CNOTE (AUHTO)
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived onsite for the dishwasher not cleaning or drying the dishes. I checked stored error codes and found an F7E1, F8E2, F6E6, & F3E3. The unit completed the cycle and worked as designed. I found the control locked out and during the diagnostics cycle it was drawing 7.37 amps in the wash cycle. I found the OWI very dirty and caked up with debris and suspect this caused the issue. There were no water leaks at the time of service.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to test unit for unit not draining. Test unit and found drain motor not coming on. Found motor getting power but not coming, replaced drain motor test unit and unit test good no leaks present at this time job complete"
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for loud water valve. Removed faulty valve in compressor compartment installed new valve tested water dispenser unit working as designed. Checked water connections no leaks
DRYER WHIRLPOOL WGD94HEXW0 "Arrived on site to replace hose kit, after replacing, unit tested good.
WASHER WHIRLPOOL WTW4815EW1 Arrived on site and tested for leak. Found leak from loose drain hose. Installed properly. Unit is now operating leak free. All checks good.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site and tested operation. I found all lights, deli control and ui working properly. Customer stated they all cut off about every 2 days and he hears relays clicking and has to turn the breaker off then back on to fix. Inspected control and found puffed cap on main control and the power supply has a burnt smell on it. U it will need new power supply and main control. Office to get AUTHO for parts; ordrng 1 CNOTE (AUTHO) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and tested operation. I found that the ui was not responding properly to input and would not respond intermittently. Installed new control and console. Tested operation and found unit working properly. Job complete
DRYER MAYTAG MEDX655DW1 "Arrived on site and found fuse has failed, after replacing fuse found that voltage from L1 to ground is 120V, L2 to ground is 120 V, L1 to L2 is 0 V when it should be 240 faults. Recommended that and electrician be consulted to correct power. No limit found at time of service, job complete."
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Arrived on site and replaced LED control diagnosed on previous visit, after replacement all interior lights are now functioning properly. Collected remaining balance no water leaks from connections at time of service, job complete"
DRYER WHIRLPOOL WED49STBW1 "Arrived on site for noisy operation. Customer was experiencing a squeaking sound. The Mrs. customer asked me to enter the home through the garage door by the carport. I entered the home and found that the dryer was squeaking at the heater box bracket. Removed heater box, realigned heater box mounting brackets, and noise now has gone away. Venting is clean."
REFRIGERATOR KITCHENAID KSSC48FJS00 "Arrived on site for no cool. Powered u it on removed evaporator cover found corrosion on discharge tube found insulation block covered in corrosion and oil. Diagnosed leak at discharge tube. Unit will need compressor,uv drier,evaporator and discharge line.
DRYER WHIRLPOOL LER6611LQ0 "arrived on site and inspected dryer and found thermal fuses failed, after replacing thermal fuse found airflow through dryer is good. No further repair is required at this time, job complete.
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site and found oversudsing condition. Advised onnsoap usage and used diagnostics to reset lock. All checks good. Unit is operating as designed.
DISHWASHER MAYTAG MDB4949SDH3 "Arrived on site and inspected dishwasher, removed front door panel and kick plate and set dishwasher to run a full cycle. and found water dripping from interior door panel corners. Found door gasket it was flipped during installation and is not seating properly. Took pictures sent to DW, replaced door gasket. No for the repair is required at this time no water leaks from connections at time of service, job complete"
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site to diagnose an oven that is not cooking properly. Tested unit and found the temperature 20° too low. Adjusted temperature offset to account for temperature difference. Tested unit and found all is functioning properly at this time.
OVEN WHIRLPOOL WFG515S0ES1 Arrived on site for the unit is not igniting properly for the oven. Found the bottom drawer is overloaded and the pan is hitting the igniter. Remove the pans in the drawer and tested the unit. Unit ignites and heat properly. Unit works properly and no gas leak present
RANGE JENN-AIR JDRP436WP03 Arrived on site to replace latch and liner for range. Replaced both parts and tested unit. Found all is functioning properly at this time.
WASHER WHIRLPOOL WTW7300DW0 "arrived on site and inspected washer and found lid lock has failed. Recommended replacing lid lock. after replacement verified through manual cycle that lock is operating properly. Ran a calibration cycle and it completed correctly, no water leaks from connections at time of service, job complete."
OVEN KITCHENAID KODE300ESS04 Arrived on site to diagnose an oven that is not heating properly. Tested unit and found lower oven 10° to low. Set calibration settings to account for temperature offset. All is not working properly and no further repairs are needed.
MICROWAVE WHIRLPOOL KEMC308KSS0 Arrived onsite for the oven with a broken door glass. I found the inner glass broken.
RANGE WHIRLPOOL SF377PEGQ1 Arrived on site to test unit for oven not working. Test nit and found roaches all over the unit making burners not ignite and board not responding. Advised tenant that warranty does not cover infestation. Job complete.
DISHWASHER KITCHENAID KUDE70FXSS5 Arrived on site to diagnose a dishwasher with a control panel that is not operating properly. Found several LED lights that are not turning off even when unit is not being used. This is due to shorted out control panel. Replaced control panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
MICROWAVE KITCHENAID KMHS120ESS5 Arrived onsite for the microwave giving an open/close door message. I found the door switches defective and coming apart. I replaced the switches and interlocks. I tested the unit and it is working as designed. Call complete.
WASHER WHIRLPOOL WTW8500DC2 Arrived on site and replaced gearcase due to leak and squeal.
REFRIGERATOR MAYTAG MRT118FFFE01 "Arrived onsite to install new dryer drier to top mount refrigerator to find restriction. Removed Freon and removed dye drier. Found capillary tube at dye drier restricted. Cut portion of capillary tube and installed dryer drier. Vacuumed unit down to -25psi. Charged unit with 3.75oz of R134a refrigerant. Observed evaporator found within 10 mins, 3 rails started frosting. Good air flow from tower. No other issues found. No water connected to unit."
RANGE WHIRLPOOL WEG730H0DS0 Arrived on site to diagnose a range that is not cooking properly. Tested unit and found temperature 15° too low. Change calibration settings to compensate for temperature offset. Tested unit and found all is functioning properly at this time.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of oven not heating properly and taking to long to preheat. Found multiple issues, found oven over heating beyond calibration, also found no chimes after unit pre heated or at the end of timer. Found faulty control board and panel. Ordering panel and control. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11105004 (CONTROL PANEL) and 1 W11261167 (CONTROL)"
RANGE WHIRLPOOL WEE510S0FS2 "Arrived to inspect range still not heating properly. Disassembled the unit and checked continuity and both bake and broil elements were functional. Checked voltage while the unit was plugged in and gotL1/L2=122L1/N=244L2/N=122The issue is not with the range, but with the electrical outlet.Customer advised to contact an electrician to inspect and fix the issue.JOB COMPLETE"
DISHWASHER WHIRLPOOL WDF760SADB2 Arrived on site for poor washing . Found weak wash motor and also failing drain pump. While pulling sump out found blue diverter motor wires broken . Will need wire harness as well as drain motor and sump and motor . Please call to set up return after autho; ordrng 1 AUTHO and 1 W11027902 (WIRE HARNES )