We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78738
Luis
Job Details: 03/07/2024
"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS23FTWH00
Near Georgetown, TX 78633
Lou
Job Details: 03/07/2024
"Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, the customer had the ice bin out of the unit. I tested the ice dispenser motor and could hear the motor rotating. When I went to place the bin back in its space on the fc door, I found some debris on the chute plate that was causing the bin to not sit properly and allow the augers to seat properly. Removed the debris and tested the dispenser and the unit is operating as designed. I did find the auger in the bin somewhat loose, but there was no ice in the bin to test with a load. I recommended the customer use the unit once ice e had time to drop into the bin and if the dispenser continued to fail to contact our office, at which time, I would recommend end replacing the bin. No water leaks observed during service and no charges as we recently repaired this unit, job completed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Killeen, TX 76549
Tyler
Job Details: 03/07/2024
Arrived on site for dryer not heating. Upon arrival found cuttoff thermal fuse broken and element grounded as well as a clog in vent hose. Removed clog from wall and vent and replaced element and element thermal cutoff. Found dryer heating as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Round Rock, TX 78665
Sterling
Job Details: 03/07/2024
On arrival confirmed complaint of F1e2. Per tech sheet Needs main board. Ordering main board. Reschedule for 3/14; ordrng 1 W11620481 (Main board)
We serviced a
WHIRLPOOL OVEN
Model WEG745H0LZ4
Near Round Rock, TX 78665
Sterling
Job Details: 03/07/2024
On arrival verified complaint of unit not baking. During bake cycle ignitor will run constant until unit shuts off bake cycle. Confirmed ignitor is positioned correctly and no visible damage to the wire or pinch. Replaced dsi board and retested the unit. Bake no works correctly. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Round Rock, TX 78681
Lou
Job Details: 03/06/2024
"Arrived on site to inspect washer not starting. Upon further inspection, I found the tub full of water. I attempted to place the unit in diagnostics and it failed. I tilted the unit back and found the drain pump harness was broken at the molex connector. I was able to get the black broken wire to make contact in order for the drain pump to come on and drain the water from the unit. As a temporary repair, I removed the molex connector and using some connectors from my van stock, I cut and mended the harness to the connectors and connected the harness to the drain pump and retested the unit. Unit is operating as designed. I am ordering the lower harness and scheduled return service for 03/12/24. No water leaks observed during service.; ordrng 1 W11591637 (Lower harness)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78746
Scott
Job Details: 03/06/2024
"Arrived on site ,replaced gearcase ,wash plate ,valve ran calibration test and test wash . All checked normal. No water leaks detected at time of service .recommended changing supply lines . Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Pflugerville, TX 78660
Wesley
Job Details: 03/06/2024
Arrived onsite and tested unit for not heating correctly and determined unit is reaching temp and maintaining within design specifications. All checks good.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Georgetown, TX 78626
David Z
Job Details: 03/06/2024
Arrived on site to diagnose dryer that was not heating. Tested unit and confirmed no heat present. Checked safety devices and heating element and confirmed open hi limit thermostat. Replaced thermostat. Checked element for evidence of sagging and found none. Unit now working as designed. Repair completed.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Georgetown, TX 78626
David Z
Job Details: 03/06/2024
Arrived on site to diagnose washer leaking from valve area. Spoke with leasing who directed me to 2 possible units. Ran both units and found no leaks and no matching serial numbers. Advised to locate the correct washer and follow up with office. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Georgetown, TX 78628
Sterling
Job Details: 03/06/2024
On arrival verified complaint of intermittent bake control failure. Unit will not always start bake pre heat but will instead shut down. Replaced ui per previous diagnosis. Unit is currently functioning. If problem persists call TL as well as possibly replace main appliance manager. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Dripping Springs, TX 78620
Tim M
Job Details: 03/06/2024
"Arrived on site to replace faceplate. Replaced faceplate, unit is now functioning as designed, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Austin, TX 78729
Matthew
Job Details: 03/06/2024
"Arrived on site for unit leaking when steam refresh cycle is run. Upon arrival inspected unit. Ran test and confirmed water coming out of door panel. Called tech line for assistance. Spoke toRich SR#7738622953. Tech stated Steam refresh cycle is meant for a full size load medium to large, and not for a couple items. The level of clothing will have to be enough so that the nozzle does not spray over the cloths and straight on the door and down the panel. Customer understands. Job complete"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Austin, TX 78727
Matthew
Job Details: 03/06/2024
Arrived on site for unit not starting the site. Inspected the unit and found standing water in the tub and unit not draining also giving a code for long drain. Inspected and found failed wire harness to drain pump. Secured harness and tested. Unit is now functioning properly. If issue reoccurs or symptoms persist recommend replacing lower wire harness. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Austin, TX 78746
Andrey
Job Details: 03/06/2024
"Arrived on site to test unit for washer leaking oil, tested unit found no signs of gear case failure, removed agitator and found no signs of rust, customer stated since day one this washer shakes a lot and at times get extremely off balance, clothing is getting spots on them, inspected suspensions and they are starting to fail, basket has drainage holes are not punched through all the way and some holes not punched at all, do to this the unit goes off balance, recommend replacing basket and suspension, ordered parts office to reschedule ; ordrng 1 W11172199 (Basket) and 1 W11217817 (Suspension)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78745
Andrey
Job Details: 03/06/2024
"Arrived on site to test unit for thumping noise, tested unit found the noise concerning the the customer is drain hose tapping against wall, adjusted and tested, the noise is now gone unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Buda, TX 78610
Tim M
Job Details: 03/06/2024
"Arrived on site to test unit for wet clothes at end of cycle. Customer stated they got their vent clean over a year ago. Tested unit, unit is receiving proper voltage, all sensors and heating element resistance is testing good. Advised customer to clean their vent and keep loads down from 100% of the washer basket to 40-50%. Unit is running as designed, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Hutto, TX 78634
Kimo
Job Details: 03/06/2024
Arrived onsite for a washer that is banging around in the laundry room and left a hole in the wall (see photos) upon inspection I found that the basket was off balance W11684122 Rev B. I am ordering the basket and having the office reschedule ; ordrng 1 W11172199 (BASKET)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Hutto, TX 78634
Kimo
Job Details: 03/06/2024
Arrived onsite to install previously ordered parts. Upon arrival I I installed the new door-liner and both hinges and tested the unit and found the door sealing up normally now and the temperature are now rising and falling at a normal rate
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Buda, TX 78610
Ryan B
Job Details: 03/06/2024
"Arrived on site to replace defrost heater and thermistor. Replaced heater, thermistor, and harness. Tested unit, unit is running as intended. No leaks present at this time job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Canyon Lake, TX 78133
Andrew
Job Details: 03/06/2024
Arrived on site to test unit for leaking. Found bottom door seal causing leak. Recommend inner door replacement. Office to reschedule. ; ordrng 1 W11226196 (Inner door)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ09
Near Austin, TX 78732
Paul
Job Details: 03/06/2024
"Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced the mag, cap, HV diode, and filter board. I removed the fuse and used my mini breaker and tested the unit. The unit is did not sound normal and the breaker tripped. I disconnected the HV transformer and tested the rest of the microwave and it works as designed. I tested the new mag, cap, and diode with all testing good. I tested the HV transformer and didnt get any readings to ground but the secondary resistance reading was half of what it should be and the filament is reading .1 ohm and it should be 0 ohms. Im ordering the HV transformer and another mag and diode just in case. Ordering W11493408 transformer, W11256462 diode, & W10754299 magnetron. RS for Wed 3/13/2024.; ordrng 1 W11493408 (Transformer) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78750
Paul
Job Details: 03/06/2024
Arrived onsite for a dryer that will not power on. I found the unit had a different serial number. I messaged claims and was advised by SC that a new dispatch has to be sent from AIG with the correct model and serial number before we can proceed with repairs. I informed the customer and he is going to call AIG. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Austin, TX 78750
Paul
Job Details: 03/06/2024
"Arrived onsite for a refrigerator making noise and drips water out of the front of the dispenser. I found the ice door not closing and letting warm air enter the FC and cause melting and water leaking out of the ice door. The customer had a video of the noise. It is the evaporator fan making the noise and the customer stated the noise stops when the door is opened. I tried running the fan in diagnostics and it would not turn on. I ran a forced defrost and found the heater turning on and working as designed. I tried turning the fan on after the defrost and the fan came on. I removed the evaporator cover and found a solid block of ice on the left side of the fan. I removed the ice. I tested the icemaker and found the fill tube leaking between itself and the extension. I tried sealing it but it would still leak. Need to replace the fill tube, extension, and the ice door. Ordering W11678833 ice door, & W11645360 water chute. The part going thru the refrigerator is not replaceable. Gonna try and add a tube extension on the end of it. Also ordering WP2174755 fill tub extension. Office to RS.; ordrng 1 W11678833 (Ice door) and 1 W11645360 (Water chute) and 1 WP2174755 (Fill tube extension)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Andice, TX 78628
Maurice R
Job Details: 03/06/2024
"Arrived onsite for previously diagnosed parts. Installed the gasket onto the unit and the customer showed me a part that had fallen off the unit. On further inspection found the part that broke, it was the spring for the door that the part came off of. Ordering a spring for the unit. No water leaks detected during service.; ordrng 1 W11573703 (Left spring) and 1 W11712996 (Right spring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS42NXFXDE01
Near Leander, TX 78645
Maurice R
Job Details: 03/06/2024
Arrived onsite for lights not working on a refrigerator. On inspection 1 light in the RC was out and all the lights in the fc were out. I found the bad light and replaced it using 1 of the kits. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Georgetown, TX 78626
Sterling
Job Details: 03/06/2024
On arrival verified complaint of noise in wash. Found all components activate no problem with. No noise but the drum is not fully punched. Will need to be replaced. Ordering 1 inner drum. W11172199 office to reschedule with part availability.; ordrng 1 W11172199 (Inner basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM00
Near Manor, TX 78653
Joe Z
Job Details: 03/06/2024
Arrived on site for making noise. Upon arrival found freezer stuffed with food all the way to the back blocking vents. Found sheet of ice causing fan blade to hit. Test defrost and is good. Test ice and and is good. Advised customer to not block vents to allow proper airflow. Unit is operas designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Bastrop, TX 78602
Joe Z
Job Details: 03/06/2024
"Arrived on site for lwater entering machine even when off. Upon arrival, customer pointed out where from the inside of unit where water was weeping and there is no water leaking onto floor. water supply is on and valve is not weeping. Ran a manual test for both hot and cold water and both stop dispensing when test is complete. Ran a normal cycle and found that intermittently the cold valve will weep. Replaced control W11608056 and valve W11641117. Test unit and is operating as designed. No leaks present at this time"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Andice, TX 78628
Miguel
Job Details: 03/06/2024
"Arrived on site for range tripping the breaker, found breaker does not reset with range plugged in. Used different plug and problem follower. Removed wires off board. Check cord and found I had continuity from hot to ground, will need new cord and or harness. Reset for Wednesday ; ordrng 1 W11173616 (Power cord) and 1 W11465032 (Harness)"
We serviced a
WHIRLPOOL VENTHOOD
Model WVW57UC0FS3
Near Dripping Springs, TX 78620
Tim M
Job Details: 03/06/2024
Arrived on site to test unit for dim lights. Upon arrival customer was under the impression that unit was in warranty. Customer declined service. Advised to contact customer service and see what they can do. At this time job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Andice, TX 78628
Miguel
Job Details: 03/06/2024
"Arrived on site for refrigerator making a noise. Found noise coming from condenser motor area. Removed back panel. Found sound pad was hitting condenser fan blade, removed and repositioned sound pad. Verified operation. Call complete"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Austin, TX 78738
Leonardo
Job Details: 03/06/2024
Arrived on site to test unit for right front burner not igniting. Test unit and secured burner straight test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADW2
Near Austin, TX 78758
Scott
Job Details: 03/06/2024
Arrived on site for lower spray arm falling off on heater. Replaced sprayer arm no damage element. All checked normal. No water leaks detected at time of service. Job completed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Cedar Park, TX 78613
Paul
Job Details: 03/06/2024
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor and drier adding an access valve to the compressor. I vacuumed the system and charged it with 4.9 ozs of R134A. I tested the unit and had good pressures and good refrigerant flow. Unit is not connected to a water supply. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Temple, TX 76502
Jonathan M
Job Details: 03/06/2024
"Add-on site for a refrigerator that is not dispensing water. Inspected unit and work area. Customer advised the unit stopped dispensing water for two days and that since then, it started working again. I tested the unit and confirmed the customers complain. The customer advised that all they did was change the temperature from the max cold setting down to the recommended setting. I did explain to the customer that the max cold setting may have caused their water reservoir behind the deli drawer to freeze, and that by just changing the temperature on the unit, she may have fixture on issue. The unit is working an operating as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Hutto, TX 78634
Kimo
Job Details: 03/06/2024
Upon arrival the customer advised me that the issue was that the unit was making a noise like barbels where rolling around in it. I checked codes and found F6E3 Communication Error: ACU. I deleted the code and continued on to run the diagnostic cycle and heard the noise. I checked under the unit and found that the rotor bolt had come loos I checked the rotor and the slider and found the they were still good and the gearcase was not leaking. I put blue lock tight on the threads of the rotor bolt and tighten it back down and tested the unit and found that the unit was not leveled I corrected this and tested the unit again and found unit operating as designed no noise and no leaks
We serviced a
KITCHENAID DISHWASHER
Model KDTM405PPS0
Near Georgetown, TX 78633
Sterling
Job Details: 03/06/2024
"On arrival confirmed complaint of DW leaking. Looked under unit and found no evidence of water marks in the heavy dust under the unit. Ran diag and all components functioned but no leaks found, started normal cycle and still found no leaks. Verified flood sensor is dry as well. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near New Braunfels, TX 78130
Andrew
Job Details: 03/06/2024
Arrived on site to test unit for not cooling. Updated serial number with correct one and found unit is under 1yr additional warranty. Found compressor not engaging. Replaced start device and control. Compressor now engaging. Found left side of FC door was not closing and sticking out about 1. Found rail mounting screw was loose preventing door from closing. Secured screw and door is now closing as designed. Advised customer to leave unit unplugged and allow excessive frost to defrost. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Niederwald, TX 78640
Tim M
Job Details: 03/06/2024
"Arrived on site to test unit for not draining. Tested unit with a jumper and found drain pump is draining, found wire in harness broken. Replaced harness, tried to test unit but unit was filled with laundry. Put in drain/spin cycle, unit drained, as soon as it started spinning it was really off balance due to a pillow inside. Advised customer to not wash pillows and keep loads balanced to keep components from failing in the future. Unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Georgetown, TX 78633
Sterling
Job Details: 03/06/2024
On arrival confirmed complaint of clothes not coming out dry enough. Visual check of unit shows no signs of wear or failure. No error codes in system. Ran a full quick cycle with towels for a heavier load. Unit worked great with no noise or shaking. Complete cycle correctly and clothes were barely damp. Job complete no leaks detected during service.
We serviced a
MAYTAG DRYER
Model MED6500MW0
Near Round Rock, TX 78665
Lou
Job Details: 03/06/2024
"Arrived on site to inspect dryer steam function not working. Upon further inspection, the customer advised that the steam is not working properly as they will throw a few wrinkled items inside to steam them and water leaks from the door. I advised that in order to use the steam function, they have to dry a full load so that when the water is sprayed, it will hit all of the clothing and not the unit door. I placed the unit in diagnostics showing no error codes. I tested the unit in a steam mode and found the unit is operating as designed and the water (steam) is spraying properly. I contacted techline and spoke to Drew,and advised of the complaint and my findings. Drew advised that based off my diagnosis, the unit is operating as designed and to not replace any parts. Drew provided SR#7738625986. I advised the customer of my testings and findings and conversation with the manufacturer tech support. I provided the SR number to the customer and recommended they contact the manufacturer to discuss their concerns. Unit is operating as designed. No water leaks observed during service and no lint observed during service, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ17
Near Kyle, TX 78640
Tim M
Job Details: 03/06/2024
"Arrived on site to test unit for low ice production. Tested unit found ice maker harvesting properly but feeler arm getting hung up. Replaced ice maker and control as precautionary. Unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 03/06/2024
"WED5100HW3 Arrived to inspect noise. The customer had the venting corrected and during the work, debris had fallen down the venting and lodged within the dryer. I located and removed the blockage from within the dryer venting, inside the cabinet and tested. The unit resumed normal function and operated as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM00
Near Georgetown, TX 78628
Sterling
Job Details: 03/06/2024
On arrival verified complaint of door damage to RC door. Found a dent in the door. Replaced the door and name plate and all checks out. Job complete. No leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Manor, TX 78653
Joe Z
Job Details: 03/06/2024
Arrived on site to install previously ordered part. Replaced control W11683651. Test unit by running an automatic test cycle. All components operate correctly. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Temple, TX 76502
Jonathan M
Job Details: 03/06/2024
"Arrived on site for a dryer that wont start a cycle. Inspected unit and work area. The customer advised that when he goes to turn on the dryer, the unit will click, but nothing happens. I did verify proper voltage and polarity. I disassembled the unit and checked the thermal fuse. I found the thermal fuse open and replaced it. I reassembled the unit and tested the unit again. The unit began to work and operate as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Austin, TX 78702
Scott
Job Details: 03/06/2024
Unit is b side . Arrived on site for dishwasher not drying. Ran diagnostics got 7-1 code . Unit passed diagnostics and heating . Element tested normal. No water leaks detected at time of service . If failure happens again recommend replacing control .Collected 162.36 AUTHO 9VK4YNJob complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS01
Near Briarcliff, TX 78669
Leonardo
Job Details: 03/06/2024
Arrived on site to test unit for panel locked. Couldnt get it to unlocked. Replaced console test unit and unit test good job Complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Leander, TX 78641
Miguel
Job Details: 03/06/2024
"Arrived on site for refrigerator not cooling. Unit was unplugged. Plugged in and confirmed compressor does not start. Attempted good hard start. Still not starting. Recovered existing refrigerant. Replaced compressor, drier, coupler. Used 97psi of nitrogen to confirm no leaks. Vacuumed and recharged. Verified operation. Call complete. 162.36Auth code: 4T39EL"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Austin, TX 78741
Ryan B
Job Details: 03/06/2024
"Arrived on site to replace stator, rotor, and control diagnosed on previous trip. Replaced stator, rotor and control, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WFG505M0MS0
Near Austin, TX 78725
Joe Z
Job Details: 03/06/2024
Arrived on site to install previously ordered parts. Replaced orifice and door seal. Test unit by preheating oven to 350. Unit preheated correctly. Began to observe heat cycles. Unit is operating as designed. No gas leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Spicewood, TX 78669
Luis
Job Details: 03/06/2024
"Arrived on site. Replaced main control,damper control and insulation added sealer between liner gaps of damper housing,replaced both fresh food door gaskets."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 03/06/2024
"KUIX535HPS01 Arrived to inspect ice production issue. I found the grid cutter had failed and I removed and replaced. Testing also revealed the water level was not being sensed, causing the unit to overfill. I removed and replaced the circulation pump/level sensor and tested. The unit resumed normal function. No leaks observed during service."
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Gatesville, TX 76528
Tyler
Job Details: 03/06/2024
"Arrived on site for washer not goin past rinse/spin cycle, making ad odd noise during initial sense cycle. Upon arrival tried entering diagnostics but found ui flicker and inspected console and control. Found acu not sending proper voltage to ui and ui had corrosion on it. Wasnt able to get unit to turn on to finish completing diagnosis but based on symptoms customer discribed unit will need an ACU, ui, as well as a water valve and returning tech will need to determine cause of sound. Ordering W11165546 valve, ui console and will need to return with all previously sent parts for repairs. Office to reschedule once availability of parts is known. ; ordrng 1 W11165546 (Valve) and 1 W11135391 (Ui console)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Leander, TX 78641
Miguel
Job Details: 03/06/2024
"Arrived on site with parts for gear as. Found agitator was stuck on and had to use drummer to get it off. Replaced belt, gear case, actuator, cam, capacitor, shield, retainer and agitator. Ran calibration. Verified operation. No leaks. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Hutto, TX 78634
Matthew
Job Details: 03/06/2024
Arrived on site for unit not powering on. Upon arrival inspected unit and found that the issue was the unit was tripping the breaker when the oven would be in use. Found if the issue was during the pre-heat cycle and the GFCI arc fault breaker in advertently tripping the breaker. Ran test to isolate components and showed customer that none of the components are causing the unit to trip. It is a nuisance tripping error caused by the GFCI breaker. Was able to heat and cycle several times and showed customer. Also took pics. Recommendations are to use a standard non-GFCI breaker or depending on city code if a GFCI breaker is necessary recommend replacing with a more reliable breaker manufacturer such as GE. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHW0
Near Fort Cavazos, TX 76544
Tyler
Job Details: 03/06/2024
Arrived on site for dishwasher ending previously diagnosed drain pump. Upon arrival reconfirmed issue and installed part. Tested unit multiple times and found it fill and drain as designed without any leaks. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Lago Vista, TX 78645
Maurice R
Job Details: 03/06/2024
"Arrived onsite for MW with no power. Customer said that the keys were not very responsive before the unit had no power. I installed a control panel, control board and the fuse. I tested the unit by heating a cup water up. The unit is operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Austin, TX 78701
Wesley
Job Details: 03/06/2024
Arrived onsite for ice maker not producing. Found bad icemaker. Replaced the icemaker. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Manor, TX 78653
Joe Z
Job Details: 03/06/2024
"Arrived on site for not dispensing cold water. Upon arrival, ran diagnostics and get error code F8-E1 long fill. Ran Manual test and found cold valve only hums but does not open. Hot water operates correctly. Need to replace cold valve. Replaced valve W11688995. Test unit and is operas designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model JJW2830IL01
Near Spring Branch, TX 78070
Andrew
Job Details: 03/06/2024
Arrived on site and replaced previously diagnosed outer door. Unit is in garage to unable to test. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HBS01
Near Round Mountain, TX 78663
Gerry C
Job Details: 03/06/2024
"KUIX535HBS01 Arrived to inspect ice production issue. I found that the deposits on the evaporator plate issue, observed on my prior service was still present. I removed the deposits and tested the machine and it operated as designed, with no delay or impediment to the ice harvest process. I advised the customer that the debris on the edge of the plate was the cause of the issue and provided instruction on cleaning. I assisted the customer and started the cleaning process prior to departure. Operational test good, no leaks observed during service."
We serviced a
JENN-AIR RANGE
Model JDRP436HL00
Near Lakeway, TX 78734
Leonardo
Job Details: 03/06/2024
Arrived on site to test unit for burners not working. Customer keep saying unit is in warranty not out of warranty. Did not test unit job complete. He turned all burners on when I was working on the dishwasher and he said it working correctly anyways.
We serviced a
WHIRLPOOL FREEZER
Model wrt318fzdw10
Near Killeen, TX 76542
Tyler
Job Details: 03/06/2024
"Arrived on site for refrigerator not cooling. Upon arrival confirmed failure. Found dye leaking from aluminum cap tube and drier connection. Ordering w11504436 6-1.8mm, W11504434 6-2 coupler, WPW10143759 uv drier. And lokring kit to complete repair, office to reschedule once availability of parts is known. ; ordrng 1 w11504436 (6-1.8 coupler) and 1 W11504434 (6-2 coupler) and 1 WPW10143759 (Uv drier) and 1 Lokringkit (Lokring kit)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Nolanville, TX 76559
Tyler
Job Details: 03/06/2024
"Arrived on site for dryer taking to long to heat. Upon arrival confirmed issue and found a clog in venting exiting dryer. Also found element coils starting to sag close to the point of grounding out, and replaced element. Shortened vent hose to proper length required for laundry room space and tested unit. Found it heating as designed. Also informed customer there was a small hole next to the vent hose on the wall of home itself that could pose a possible heating concern by allowing heat leaving the dryer to come back in through the house as well as critters to crawl through. Instructed customer to have hole patched up to prevent any issues. Call complete"
We serviced a
KITCHENAID OVEN
Model KODE500ESS21
Near Andice, TX 78628
David Z
Job Details: 03/06/2024
"Arrived on site to diagnose oven throwing F9E0 error. Error indicates a product miswire. Power cycled unit at breaker and tested. I ran upper and lower ovens on broil cycles. Both ovens preheated correctly and did not throw the code. Retested with bake and convect and could not retrigger the code. Code may have been thrown from electrical work in the house, or a possible power surge / loose connection. All is working as designed with the oven. Call completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Austin, TX 78748
Andrey
Job Details: 03/06/2024
"Arrived on site to replace previously diagnosed wash motor, replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78701
Wesley
Job Details: 03/06/2024
"Arrived onsite for not cooling, determined cause to be failed control. No low voltage coming to the inverter. Replaced the control. All checks good. Unit is now operating as designed."
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Austin, TX 78701
Wesley
Job Details: 03/06/2024
"Arrived onsite for not heating and tested power supply and fuses under load and determined control failure. Replaced the control, unit is now operating as designed. All checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Leander, TX 78641
Maurice R
Job Details: 03/06/2024
Arrived onsite for previously diagnosed parts. Installed the dual valve into the unit and when I tested the unit I heard the water go into the ice tray. I gain access to the drain pan and found the p trap rubber boot had com off the nipple on the refrigerator. I used the adhesive to glue it back in place. This will help with the frosting in the FC section. No water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Georgetown, TX 78628
Miguel
Job Details: 03/06/2024
Arrived on site with proper gasket. Removed and replaced right side refrigerator door gasket. Used heat gun to foam into place. Verified operation. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Georgetown, TX 78626
Sterling
Job Details: 03/06/2024
On arrival verified complaint of noise during wash. Found basket is not fully punched. All other components activate correctly and show no sign of wear. Ordering 1 inner basket W11172199 office to Resch.; ordrng 1 W11172199 (Inner basket)
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Georgetown, TX 78626
Sterling
Job Details: 03/06/2024
"On arrival confirmed complaint of no heat. Found gas was off. Ran cycle and found ignitior not heating up. Checked thermostats, igniter, flame sensor, and solenoids all checked good. Found no voltage coming out of timer. Replaced the timer and unit now heats. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX10
Near New Braunfels, TX 78130
Andrey
Job Details: 03/06/2024
"Arrived on site to replace previously diagnosed compressor, dye drier and access valve, replaced compressor, fixed leak, charged system with nitrogen 120 psi, pressure held good, vacuumed system down for 30 minutes, charged system 56g of R600, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Marble Falls, TX 78654
Gerry C
Job Details: 03/06/2024
MVW6200KW2 Arrived to install previously diagnosed and ordered parts. I removed and replaced the failed gear case components and then installed the lower harness assembly. I calibrated the control to the replaced gear case components and then tested. The unit operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near New Braunfels, TX 78130
Andrew
Job Details: 03/06/2024
"Arrived on site to test unit for not drying properly. Found moisture strip was disconnected. Secured connection, unit now working as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Austin, TX 78746
Scott
Job Details: 03/06/2024
Arrived on site for controls not responding . Found unit in flood protection mode . Found standing soapy water in float tray . Removed water . Ran diagnostics all checked normal. Instructed o proper soap usage . No other issues or leaks detected at time of service. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Austin, TX 78741
Ryan B
Job Details: 03/06/2024
"Arrived on site to inspect unit for not draining. Upon closer inspection found sump assembly not working. Replaced drain, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Austin, TX 78702
Luis
Job Details: 03/06/2024
"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed. ; used 1 212643 (Sealer) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Leander, TX 78641
Maurice R
Job Details: 03/06/2024
"Arrived onsite for dishwasher not drying dishes. On inspection found out during diagnostics mode the dispenser was not dispensing rinse aid and the heater was not turning on. Found a burnt spot on the element, installed a new heater and installed a new dispenser. Reran the diagnostics and it completed the cycle with no issues. The unit is operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Georgetown, TX 78628
Sterling
Job Details: 03/06/2024
On arrival verified complaint of leak. Replaced lower spray arm and advised customer if problem persists contact us for further service. Job c9mplete no leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Andice, TX 78628
Miguel
Job Details: 03/06/2024
Arrived on site for dryer making loud noise and then stopped working. Moisture collecting on console. On arrival unit was unplugged. Verified voltage. Unit turned right on. Found motor was making a strange noise. Customer had video of dryer being off with door open and making a strange noise. Recommend new console and new motor. Reset for wed. ; ordrng 1 W11364931 (Motor) and 1 W10837240 (Bracket) and 1 WP697772 (Blower) and 1 4392067 (Kit)
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDM10
Near Pflugerville, TX 78660
Matthew
Job Details: 03/06/2024
Building 10 unit 109. Arrived on site to replace damaged freezer door. Replace door. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Manor, TX 78653
Joe Z
Job Details: 03/06/2024
"Arrived on site for not drying. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic test cycle and all components including heater operate correctly. Found rinse aid is not being used. Explained to customer benefits of using rinse aid, placement of dishes and the importance of starting unit with hot water. Also let customer know that this unit will not dry plastic dishes correctly. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78744
Ryan B
Job Details: 03/06/2024
"Arrived on site to replace drum diagnosed on previous trip. Replaced drum, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78721
Ryan B
Job Details: 03/06/2024
"Arrived on site to inspect unit for throwing error codes. Found error code f6e1 for communication error between acu and ui replaced control (acu), tested unit, unit is running as intended. If problem persists recommend replacing ui. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fort Cavazos, TX 76544
Tyler
Job Details: 03/06/2024
Arrived on site for dryer not heating correctly. Upon arrival found element thermal fuse broken. Replaced it and tested dryer with pressure kit. Found closings of clog still in wall and used a borrow scope and found clog still in wall within 2feet of both inside wall pass and exterior outlet. Recommended to customer they would need to have maintenance come back out to redo vent cleaning and insure all of clog is removed. Took photos in SD quick pic to show clog still in vent. Dryer works as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Austin, TX 78746
Scott
Job Details: 03/06/2024
"Arrived on site ,washer making noise in agitation still . Replaced gearcase . Ran diagnostics. All checked ormal. No water leaks detected at time of service. Job completed"
We serviced a
KITCHENAID COOKTOP
Model KFDC506JSS01
Near Spicewood, TX 78669
Leonardo
Job Details: 03/06/2024
Arrived on site to replace hinges. Replaced left and right hinges test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Round Rock, TX 78665
Kimo
Job Details: 03/06/2024
Arrived onsite for range with a issue where the light in the oven will not turn off. Upon arrival I I found this to be true. I replaced the control and found unit operating as designed
We serviced a
KITCHENAID MICROWAVE
Model KMHC319LSS00
Near Austin, TX 78744
Ryan B
Job Details: 03/06/2024
Arrived on site to inspect unit for door rattling when being open or shut. Found unit rattling within door not from something being loose. Ordering door and will return. Office to reschedule. ; ordrng 1 W11643108 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Georgetown, TX 78626
Lou
Job Details: 03/06/2024
"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I removed and replaced the compressor, access valve and UV dye drier and vacuumed the system. Pressures held at -30/0psi. I installed 4.9oz of R134a refrigerant and tested the unit. Pressures were good at -1/125psi. Unit is beginning to cool properly and is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model JJW2430LL00
Near Austin, TX 78734
Leonardo
Job Details: 03/06/2024
Arrived on site to test unit for interior glass broken. Found broken glass when cooking at 425?. Will order new interior glass office to reschedule ; ordrng 1 W11602610 (Interior glass)
We serviced a
JENN-AIR OVEN
Model JJW2830LL01
Near Round Rock, TX 78681
Lou
Job Details: 03/06/2024
"Arrived on site to inspect wall oven door damage. Upon further inspection, I found the bottom oven door was dented in the bottom left corner (photo). I removed and replaced the outer door glass and tested door functions and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Round Rock, TX 78681
Lou
Job Details: 03/06/2024
"Arrived on site to inspect cooktop leaking gas. Upon further inspection, I found the gas turned on to the unit and could not smell any gas odors. I checked the connections from the wall to the unit and all connections were tight. Using my liquid gas leak detector, I tested the gas line connections at the wall, at the regulator, and the regulator to the manifold (unit) and found no leaks (photos). I raised the unit onto my supports and removed the cooktop to expose the gas lines inside the burner box and tested all gas line connections with liquid leak detector. I found no signs of a gas leak (photos). Tested the valves and found no signs of a gas leak at the valves (photos). Reassembled the unit and retested the burners and the unit is operating as designed. I believe if there was a gas leak within the unit and the gas supply was already turned on to the unit, I wouldve smelled the gas odor when I first walked into the room or when I opened the cabinets below or when I disassembled the unit. No gas leaks detected during service, job completed. No one available to sign for receipt."
We serviced a
WHIRLPOOL DRYER
Model WED6605MC0
Near Liberty Hill, TX 78642
Gerry C
Job Details: 03/05/2024
"WED6605MC0 Arrived to inspect vibration and noise. Starting the unit revealed a loud vibration, that was fast, like a blower rotation. I found the blower wheel had lint stuck in only a few vanes and that was creating an off-balance condition and resultant noise. After correcting the issue and reassembly, I find the noise resolved and the unit operated, cycled and heated as designed."
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HB01
Near Round Rock, TX 78664
Paul
Job Details: 03/05/2024
Arrived onsite for an ice machine not producing ice. I found the compressor not pumping and the evaporator building very little ice. I found the system low on refrigerant. I replaced the compressor and evaporator. I vacuumed the system and had a high side leak. I found the new evaporator leaking where the cap tub entered it. I repaired the leak and vacuumed the system. I charged the system with 6.2 ozs of R134A. I tested the ice machine and found it working as designed. The customer has a generic drain pump on the ice machine that does not kill the power to the ice machine if the pump fails. I explained to the manager that this can be a flood hazard. I also called Alberto Duran and explained this. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near New Braunfels, TX 78132
Andrew
Job Details: 03/05/2024
Arrived on site to test unit for long dry times. Found unit failed ventilation test. Found d damper on roof barely opening. Shower customer and advised to have damper looked at by professional. Job complete.
We serviced a
JENN-AIR COOKTOP
Model JIC4715GS0
Near Austin, TX 78730
Matthew
Job Details: 03/05/2024
Arrived on site for unit not powering on. Disassembled unit and verified voltage and voltage was good. Checked internal fuse and fuse was good. Found the control was not responding at all. Will need to replace control module. Bringing back elements and display. Office to reschedule ; ordrng 1 W11195475 (Rear element)