Excellent service by a knowledgable tech!
Edward - Belton, TX
Clearly knew what he was doing. Did not waste his or my time getting to the heart of the problem and fixing it.
Great professional service
Dana - Austin, TX
Jordan - New Braunfels, TX
My service tech was very polite and explained everything he was doing.
Repair of freezer compartment drawer
John - Spicewood, TX
Repair of freezer compartment drawer: The tech glued the drawer parts together however the glue ended up getting all over the clear plastic drawer it’s self and ruined a brand new drawer with glue smudges all over it As a result I need a new door for my new refrigerator
Great sweet smart guy!!! Andy’s so professional
Hallie - Austin, TX
Kitchen Aid refrigerator light repair
Irit - Austin, TX
The technician did a great job. It did not cost me anything as the refrigerator was still under warranty.
Cathie - New Braunfels, TX
Richard is very alert to what is wrong with my Whirlpool and adding the buffer to the compressor has helped. It still is loud which Richard says happens from 6 months on after purchase. He did a great job but I am not happy with Whirlpool because of the noise that is very disturbing that I live with daily and at night while I try to sleep.
Dishwasher fix under warranty
Amit - Austin, TX
Came on time, fixed appliance hassle-free.
Melinda - Leander, TX
The service was great. Lou is professional, personable, on-time, and is extremely knowledgeable about the appliances, which I very much appreciate. I can't complain about the cost/pricing since both times he's done service calls they have been for a new home warranty, but I appreciate knowing that I will have good trustworthy service even after the warranty period.
Lou is a great technician
Jimmie - Leander, TX
communication was great
Pulte - Georgetown, TX
Haroid - Waco, TX
Very satisfied with Service
John - New Braunfels, TX
Richard is a very competent tech. He identified and repaired the problem with the refrigerator very quickly.
Linda - Round Rock, TX
Our service tech was very informative regarding on the issue and polite to ask of foot ware before entering our home. Very much appreciated. Thank you, The Stephan’s
Top notch service
Christopher - Austin, TX
Joe was great and shared plenty of tips to keep our appliances running the way that they should.
Kevin came in, found problem and fixed in in a timely fashion. He was very polite and explained the problem.
Marlene - San Marcos, TX
FAST, great service
Adam - Lago Vista, TX
Cheryle - New Braunfels, TX
Robert and Kevin narrowed it down after months of testing. Finally it seems to work but I’m giving it a few days before I go to the grocery store!
Joan - Leander, TX
Glen - Mount Calm, TX
On time, polite, and solved problem.
Debrah - New Braunfels, TX
Nice men. Courteous and professional.
Great Service, Tyler!!
Gary - Round Rock, TX
It would my pleasure recommending Tyler, and Appliance Express for any service they advertise. Courteous and professianal!!
BigJim48 - Georgetown, TX
Knowledgeable technician short fix great results
Mark - Georgetown, TX
Tommy did great
Cynthia - Tow, TX
This tech was super efficient, was able to troubleshoot and fix the problem in no time! He was helpful and fielded my every question. I will definitely keep this company info in the event any future service is needed.
Great Customer Service
John - Austin, TX
Wes has helped me a few times with appliances. He is very friendly, knowledgeable, and professional.
Michael - Cedar Park, TX
Jenni - Jarrell, TX
Bruno Brunner - Austin, TX
He is a great asset to your company
James - Round Rock, TX
Al was our teck. he did a great job repairing our refrigerator. He also cleaned up the area. He was also pleasant and cordial.
Mary Graham - Waco, TX
Irvin - Georgetown, TX
Fast, On Time Service
Michael - Austin, TX
Robert was very knowledgable and fixed my issue while properly explaining what the issue was and why it occured Very satisfied
Everything was perfect
Ed - Austin, TX
Jarri - New Braunfels, TX
I appreciate the way your service people call right before arriving for the scheduled appointment. Very polite and professional service man.
Reenie - Austin, TX
Luis called when he was on his way and arrived on time! He was very professional and polite! Also, the office staff was great as well!
Margaret - Austin, TX
great service, excellent communication
Meryl - Austin, TX
Rickey - Georgetown, TX
Tom was on time and very personable. He kept everything clean and cleaned the ice off of the sides so all was good to go. Definitely recommend Tom.
Great and quick service!!
Maria - Manor, TX
I was worried the warranty process was going to drag but my washer and dryer were repaired in a timely fashion by a great tech who explained the whole process and gave recommendations to prevent future problems. Great service!!
Terrific and fast service
Barry - Marble Falls, TX
Had a couple of issues addressed. James figured out the problem and things were running great in a short time. Appreciate his knowledge to solve the problems and professionalism. Would highly recommend.
Knowledgeable and helpful
Kimberly - Hutto, TX
Jennifer - Pflugerville, TX
Too high, not repaired
Sara - Belton, TX
Washing machine was leaking - Maytag repair of pump, fairly new washing machine and was not covered under manuf. warranty. part was $120, labor was $190 and he was not there 30 minutes. He did not run a cycle and left without a successful attempt - now it is not draining? With a new pump? I will update when this issue is resolved.
Yong - Austin, TX
Thanks so much!
Erin - Del Valle, TX
Efficient and helpful
Outstanding service and suggestions on how to prevent similar issues in the future, something no other tech had told us.
Nolan - Round Rock, TX
Karen - Austin, TX
I would definitely use Appliance Express again. Scott was professional, knowledgeable and accommodating. Very helpful
Quick and efficient!
Stephen - Georgetown, TX
Jason - Killeen, TX
Glad to have my refrigerator working again.
Najmieh - Canyon Lake, TX
Richard came in after 3 p.m. At first he was nice, but did not tend to the job was requested. Misleading opinion, advising nothing was wrong with the dishwasher door, even though in his presence, the door clasped down.. NOT very IMPRESSED with Appliance Express..
Dianming - Cedar Park, TX
Charline - Taylor, TX
Professional and prompt
charline - Taylor, TX
Great Warranty Service-Kitchenaide
Roger - Round Rock, TX
Paul and his partner came and repaired my Kitchenaide dishwasher which was still under warranty. They were very professional including dressed professionally. They took care of business and left me contact information for any future requests. Great job!
Heather - Georgetown, TX
We had many service people here trying to solve the mystery of our wet fridge, and they were all really great. Very friendly.
Fast, Friendly Service
Jake - Austin, TX
Clif was great. He quickly diagnosed and fixed the problem.
Fantastic customer service
Susan - Austin, TX
Leo was great. He fixed the issue immediately and explained as he went what had happened. He also made other suggestions for simple care. He was great! Introduced himself with a smile and very polite./ respectful.
Susan Review -Paul Appliance Express
Susan - Hutto, TX
Paul was timely, kind, informative with the repair of the refrigerator.
Andrew - Leander, TX
they showed up on time and had parts needed to repair my appliance in 1 stop.
Steve - Canyon Lake, TX
Ice Maker makes ice now but won't dispense. And the connection on top of frig is not attached so door ajar keeps coming on and then frig doesn't cool.
Painless Repair Service
Kelly - Austin, TX
I was given a three hour window and Brandon arrived in the first hour. I described the problem I was having with my Whirlpool fridge, and with parts already on hand. he fixed it in about 30 minutes. He was very friendly and cleaned up after himself; all in all it was an excellent service call.
Mae - Georgetown, TX
Scoot was nice
Brayden - Pflugerville, TX
Becky - Georgetown, TX
Jonathan is a nice young man. He is knowledgeable and informative. Can’t complain about the cost because Whirlpool covered cost for the part. Jonathan made the service call in a timely manner.
Efficient service; skilled technician
Bobby - Dripping Springs, TX
Prompt and quick service
Edward - Wimberley, TX
Brandon arrived promptly after leaving a ‘on my way’ voicemail. Took him less than 30 minutes to complete the repair. He was professional and easygoing.
Don - Austin, TX
Crystal - Troy, TX
Was not happy that serviceman did not have updated warranty information with him when he arrived. I had to call office and they called him. Other than that he was great.
Zach - Austin, TX
"Gonzales - Austin, TX
The work was completed in great fashion
Joe - Austin, TX
Luis was friendly, curteous, knowledgeable, efficient.
Ramdas - Austin, TX
Service great, LG not so great.
Polly - Liberty Hill, TX
James did a fine job replacing my LG fridge compressor; however, I think the fridge may still be having the same issues. I am going to monitor it and see if they will need to come back.
Very Professional technicians
Eva - Buda, TX
They shared what they were doing as they went along
Bruce - Austin, TX
Peace of Mind
Cathy - Austin, TX
Andy arrived when scheduled and quickly put my mind at ease after inspecting my stove for a possible gas leak and orange colored flames. He assured me the stove was functioning fine and that he detected no leaks.
Prompt and efficient
Karen - Georgetown, TX
Mark - Round Rock, TX
Turns out our dryer is working perfectly, as designed. Tyler explained how the dryer works, as we were not loading it properly with enough clothes to work as designed. No charge, just a simple 10 min visit. Thanks Tyler!
Jack - Georgetown, TX
Tyler was informative of how he fixed my soap dispenser on my dishwasher. He knew a lot about all kinds of appliances and their electronics. He was on time and always courteous.
Edward - Georgetown, TX
Lynn - Pflugerville, TX
Very good to work with
Very Satisfied - Austin, TX
Connie - Austin, TX
Andy was courteous, friendly and did a superior job of telling us what was wrong and then fixing the refrigerator.
Service on oven
Diana - Taylor, TX
Tyler, was very professional. Awesome young man.
Sam - New Braunfels, TX
Michael - New Braunfels, TX
on time, friendly, knowledgeable
Michelle - Austin, TX
Addressed our issue and provided advice the could prevent future issues as well. Appreciate that very much!
Worthless waste of time.
Robert - Georgetown, TX
Replaced a part in 5 minutes said give it 24 hours. I gave it a week. Still no ice.
James was awesome and he knew what he was doing’
Tina - Marble Falls, TX
Blanca - Marble Falls, TX
Thanks very much everything I very good happy weekend
Bamikole - Hutto, TX
The young man that came to my house did a very good job, even gave a useful advice on how to be using my appliance.
Stacy - Leander, TX
Lou was courteous, friendly and prompt! He was able to explain what was wrong and how it was repaired. Overall experience made simple
John - Leander, TX
They were very through and completed the work
Katina - Georgetown, TX
Extremely helpful technician that gave many tips on the proper use of the appliance.
Marcy - Austin, TX
The technician that worked on my refrigerator was very knowledgeable, thorough, and fast! He was able to troubleshoot and fix the problem , and left us with a workin refrigerator. Thank you!
Great customer service
Veronica - Georgetown, TX
Very professional and knowledgeable in sourcing the problem
Robert - Georgetown, TX
Good Overall Service
Marta - Leander, TX
I really appreciated a person from Appliance Express calling me to clarify what was needed. The technician was professional and offered me advice on my dishwasher as well.
Michael - New Braunfels, TX
work on my steam oven
Deanna - Austin, TX
The Team was a great help and tons of information, on time and enjoyable to work with.
Fast and Efficient
Bill - Canyon Lake, TX
Brandon did a great job at diagnosing our dishwasher issue and very quickly fixed the problem.
didn't fix the problem
Cheri - Harker Heights, TX
They replaced the ice maker, and it still doesn't work.
Washing machine repair
Robin - Georgetown, TX
Tyler was friendly, professional and offered lots of great tips for how to keep my washing machine running smoothly going forward!
Great Service and Great Technician
Joe - Briarcliff, TX
Service was great, on time and job was completed. The tech, Andy, was very knowledgeable .
Excellent customer service
Phyllis - Austin, TX
Cathie - New Braunfels, TX
I am pleased with the great service from Richard. He is very knowledgeable and professional and fixed the rattling in my refrigerator although I don't like how loud it is when it runs. And at times I hear a clunking noise and a little vibration but not as loud as it was.
James - Austin, TX
Gordon - Georgetown, TX
Al was very professional,personable and helpful.
Darran - Leander, TX
Not the Best
SmallStix - Austin, TX
This technician has come to our home several times to look at our fridge. The assessments are contradictory and the work is not great, leading to multiple visits to correct the same issue.
Carlos - New Braunfels, TX
Anthony - Lago Vista, TX
Diana - Cedar Park, TX
Lou was great, very knowledgeable.
Robert - San Marcos, TX
Quick service x
Excellent service & reliable communication
Ehg - San Marcos, TX
Very efficient scheduling and our cooktop is back in action!!
Great service. Experienced service rep.
Sara - Georgetown, TX
Margaret - Kyle, TX
Efficient and speedy service
Karen - Round Rock, TX
Lou did a great job. He wasted no time from the moment you walked in the door to figure out what the problem was and repair our microwave. I was convinced that it would have to be replaced and in 20 minutes it was working as good as new.
Julie / Robert - Round Rock, TX
Martha - Round Rock, TX
Very good we will call on you again. Thank you very much.
Wanda - Spicewood, TX
I can always depend on their service and being on time
Vimala - Leander, TX
Amazingly knowledgeable and friendly Service Technician
Jamie - Leander, TX
Jonathan was more than helpful in providing us all sorts of great advice on how to use our appliance that he was repairing but also provided additional advice on our other devices and how to best use them to keep them running like new for a long while.
William - Hutto, TX
The repairman was top notch & very dependable. I highly recommend this company.
The best service company
The Frog Pad - Lakeway, TX
Andy at Appliance Express was very professional and knowledgeable. He made a commitment to a date and time and called ahead the day before and 1 hour ahead of time of arrival. I highly recommend Andy and Appliance Express.
George - Liberty Hill, TX
He very good and very Professional
Cathy - Lago Vista, TX
These gentlemen were polite, efficient, and solved the problem quickly.
Arrived on time and service was excellent.
David - Kyle, TX
Meg - Austin, TX
Kitchen Aid Ref check
Michael - Austin, TX
Neville - Austin, TX
Jeff - Austin, TX
David - Harker Heights, TX
Everything working again.
Addie - Austin, TX
Brandon was great, looked everything over and had us back up and running
"Edgar - Briarcliff, TX
Tech came in and made the repair fast. Appliance works great
Margaret - Austin, TX
He arrived ahead of time and did a great job.
Very good experience
Patricia - Bertram, TX
Had never used this company before, but was very pleased with the service. Unfortunately, it required 2 trips because of a part they did not have the first time, but the refrigerator was not out of operation - it was just the lights were out.
Ronakkumar - Austin, TX
Loved the service
William - Round Rock, TX
Very cordial and provided great service.
Great job guys
Louis - Cedar Park, TX
great repair company
John - Waco, TX
great about communication ontime\
Service was great. Jonathan was very nice and knowledgeable. Very happy with outcome
Randall - Georgetown, TX
quick, efficient service
Sharon - Elgin, TX
Clif gave me some pointers on how to get the best use from my new refrigerator. He was pleasant and wasted no time. I appreciated his tips and he made me feel more comfortable with my new appliance. I felt like he was very knowledgeable.
Great Service. Tyler was well informed about the product.
Syed - Pflugerville, TX
Excellent customer service
Jenny - Jarrell, TX
Excellent communication and customer service over the phone and excellent repair skills by the repair technician! Thank you!!!! I love my washing machine!!
Joseph is awesome
Casey - Austin, TX
Joseph was incredibly helpful, kind, and knowledgable. He troubleshot my issue quickly and scheduled a follow-up visit to fix the issue. He went above and beyond by answering some questions I had about out my other appliances, and offering up some helpful maintenance tips and best practices for keeping my appliances in tip-top shape. All around amazing experience! I will definitely be calling appliance express for all of my future appliance needs.
Repairman was prompt and very friendly.
Steve - San Marcos, TX
Repairman replaced the ice maker door. Unfortunately the same problem continues!!
Mark - Canyon Lake, TX
On time got it fixed in 10 minutes.
Prompt and Precise!
Jason - Leander, TX
Great fast service! Tech was speedy and on time!
professional, cordial, super competent, good listener
Carol - Georgetown, TX
Kaye - Dripping Springs, TX
Richard - Jonestown, TX
Jon was very professional, knowledgeable and fast. He knew exactly how to fix the problem and promptly solved the issue.
Got it done
Bruncsak - Austin, TX
Patricia - Meadowlakes, TX
James has fixed both our dryer and refrigerator..on both occasions he was prompt with excellent communicational services. Always very polite and informative! He always has on his shoe covers so he does not track dirt etc in the home. Extremely efficient in his work! We need more James’s in the world of service and overall gentlemen with integrity! Thank you James for all you do!
Becky - Austin, TX
Technician - Leo Cantu
Edward - Austin, TX
Leo is a very knowledgeable and trusted tech.
Ongoing issues with Whirlpool appliances
Chris - Dripping Springs, TX
Pretty much all of our Jenn-Air, Kitchen Aid appliances have had issues. Appliance Express has done a great job of servicing them under warranty. Their staff are courteous and knowledgeable. They also provided good communication when the tech was scheduled to come out including a call when the tech left prior appointment. Very professional. The only issue we had was when Appliance Express did not send 2 technicians out when working on the convection microwave that was hard wired.
Nicky - Round Rock, TX
It was a smooth process for getting job done.
Tischa - Georgetown, TX
Unbalanced so would not spin. Cliff checked all diagnostics and told me to add towels to try and balance load and it worked! Now I know for future how to wash those heavy blankets! Thanks!!
Emilia - Temple, TX
Appliance express is so good in service and in dependability. Though I am still having a little issue with my Microwave oven it is making a noise that should not be when working. Other than that it is working pretty good.
Donald - Buda, TX
Alicia - Temple, TX
Very pleased with the outstanding service I received! Thank you so much!
Craig - Austin, TX
Great service fast and done well
Joseph - Wimberley, TX
Robin - Austin, TX
Altering door alignment
Sophie - Austin, TX
Prompt and efficient
Carmel - Austin, TX
This company are great. Super responsive and competent
1217 half hitch
William - Georgetown, TX
Great, friendly, service.
Rissa - Canyon Lake, TX
Richard did a great job. Friendly service.
On time and good service
Michelle - Austin, TX
Marion - Round Rock, TX
Al arrived on time, professionally dressed and very polite. We had a dishwasher that was leaking water, and he saw what was wrong and fixed the problem. Al made sure that he cleaned up and tested the appliance. He also showed me a couple of tips for the machines that we just purchased. Thank you, Al and Appliance Express.
Steven - Austin, TX
Tyler is punctual and efficient.
Chris - Georgetown, TX
Great, timely service.
Gentleman that came out did a great job.
JOB DONE WELL AND FAST SERVICE
David - Cedar Park, TX
WILL USE AGAIN
LG Dryer Repair - Rollers causing thumping noise
DougG - Round Rock, TX
Paul did a great job - explained everything he was going to need to do before he started the work and afterwards left with the dryer running like new - he accomplished the job in good time and we were very pleased.
Professional and great service
Christian - Kempner, TX
Impressed with the professionalism and service rendered.
my GE Applicance
Claude - Dripping Springs, TX
fine job - but GE sent 5 replacement bulbs which was never needed - go figure
Top tier work
Mark - Pflugerville, TX
On time! Quick service
Tiffany - Del Valle, TX
He looked at the notes provided, so knew what the issue was prior to getting to our home. In and out in less than 20 min. Very friendly on the phone.
My expensive warranty was not honored
Hallie - Austin, TX
I scheduled appointment through the warranty number. The appointment was booked by Maytag as a warranty call. The warranty was not applied at all. Appliance Express claims they did not know it was a warranty call. But how could they not know when it was booked as one?
Kelly - Austin, TX
I booked my appointment online. I received an email and phone call as to what time the technician would be there. Lou was very helpful, he answered all of my questions, fixed my washer in no time! I will recommend this service to all of my friends and family! Very easy and very helpful process! Thank you Lou!
Noe - Leander, TX
Speedy and friendly service
Monica - Austin, TX
Thanks Clif for saving our dryer in a jiffy! He was one of the fastest and friendliest repair professionals that we've had to our house and was able to diagnose and fix the issue very quickly. Thanks!
Florin - Cedar Park, TX
The service technician came in ,did a great job and left . Can’t ask for more then that . Very satisfied.
Great technician, great company Whirlpool!
Mike - Cedar Park, TX
No charge for labor, parts, or service fee while warranty had recently expired but indeed was expired. Whirlpool just became my only vendor for all my future appliance needs, thank you Whirlpool!
Manuel - Manor, TX
Great ambassador of service
Oscar - Leander, TX
The technician was knowledgeable and courteous and offered safeguards for proper care of our refrigerator
Dishwasher soap tray replacement
Adam - Austin, TX
The tech did a good job and was professional. My problem is with the price. $125 for a plastic tray? OK... fine, but $180 in labor to replace it? It took him 15-20 min. He was at my house for 30 minutes. I honestly feel a bit ripped off.
Prompt, Courteous, Professional
Kyle - Marble Falls, TX
The technician was very helpful and effective determining the issue with our ice machine. I appreciate his willingness to listen and discuss what was wrong.
Robert - Georgetown, TX
great service., knowledge and fast repairman, explained whole procedure and gave price up front.
Professional and Timely
Roxanne/tara - Canyon Lake, TX
Richard took care of the issue right away and I'm very grateful. I was kept apprised by phone as to his expected arrival and he phoned me when he was outside my home.
David - Round Rock, TX
Knowledgeable and professional
Gordon - Spring Branch, TX
Highly satisfied with the service provided
Very happy with service!
Cheryl - Austin, TX
Joseph was very thorough in resolving our two issues and also provided further information on how to best use our appliances to make them last longer and be more efficient. Great service and would recommend Joseph to anyone!
Aleksandra - Austin, TX
Mary - Round Rock, TX
WASHER WHIRLPOOL WFW85HEFC1 "Arrived on site for a washing machine thats not draining out properly. Inspected unit and work area. Placed in in-service diagnostics and found an F8 E3 (overflow condition), F9 E1 (long drain), and F3 E1 (pressure system fault) error codes. Ran unit through normal cycle and unit seem to be working as designed. Did notice water leaking into the unit from one of the water valves causing water to pool inside the drum even when the unit was not calling for water. Unit will need a new inlet water valve for repair. Unit seem to be draining out properly with no issues. Will return with drain pump, control, pressure switch, and inlet water valve just in case. ; ordrng 1 W10599356 (water inlet valve)"
REFRIGERATOR WHIRLPOOL MBL2258XES5 Arrived onsite for refrigerator ice maker not operating. Upon inspection found valve and ice maker are shorted. Replaced valve and ice maker. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for a washer that customer stated was giving an F3E1 area code upon arrival. Upon entering diagnostics I found that there was an f3e1 code stored and reset it. Upon further inspection I found that during a test cycle the unit functioned as designed with no issues. I then checked the air trap,pressure hose, as well as drain pump and pressure switch but found no leaks or obstructions. I then checked continuity between harness connections between the ACU and pressure switch. Harness passed and was intact. Pressure switch was also receiving 5dcv from acu. I then ran a quick wash and during the last 9 minutes (even though water was drained fully) unit started flashing f3e1 again. Found ACU is at random not registering the empty tub when pressure switch was activate.
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of not running properly. Ran diagnostics and found no code . Unable to duplicate error.
DRYER MAYTAG MEDX655DW1 Arrived on site for dryer not heating properly. Tested and inspected unit and found issues with heating element. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10724237 (element)
DISHWASHER FRIGIDAIRE FFCD2413UW1A "Arrived on site to diagnose dishwasher not cleaning dishes and dispenser door sticking. Found dispenser door seized and cracked. Ran unit and could not hear wash motor coming on. Checked wash motor from bottom side and felt it getting hot, but not working. Replaced wash motor and dispenser. Retested and all is working as designed with no water leaks found. Call complete."
RANGE JENN-AIR JES1750FS1 Arrived on site for range that customer stated was not functioning properly on the control board. Upon arrival and her diagnostic mode to confirm that there was an F2 e1 error indicating a stuck or shorted contrl panel ui. I called in the whirlpool tech line to get further assistance on the unit and they were able to verify that due to the symptoms and behavior of the range that they recommend replacing the control panel UI. Office to reschedule due to part currently being out of stock. Contrl panel assembly due to stuck keySr# 7729559113; ordrng 1 W10919303 (panl-cntrl)
MICROWAVE WHIRLPOOL JMDFS24HM01 "Arrived on site to inspect microwave intermittently heating. Upon further inspection, I pulled the unit from the cabinets and placed on my dolly. Removed the outer cover and back panel and then tested the unit with a cup of water. Unit operated as designed. Customer advised that the unit heated once then would not heat afterwards. I found the 3rd switch under the monitor switch on the right side was not getting fully engaged, but the unit heated. I pushed the door in and the switch became fully engaged. I inspected the entire unit and tested all switches. I found no faults. I contacted techline and spoke to Brian and advised of my findings and previous repairs. Brian recommended to replace the 3rd switch located under the monitor switch and test the unit. Provided file #7729569020. I removed and replaced the switches and tested. I noticed the door latch hook fully engaged the switch on the first try and ever try afterwards. Retested the unit and it ope
REFRIGERATOR FRIGIDAIRE LGHB2867PF3 "Arrived on site to replace IM evap housing kit. Verified issue was housing. Replaced housing, tested unit, unit works good. Ice build up in FC section was blocking RC cooling areas. Advised customer to defrost unit for at least 24hrs. Job complete."
DISHWASHER KITCHENAID KDTM404KPS0 Arrived to inspect dishwasher making a continuous beeping and not starting.Found through diagnostics test the unit has a defective Float switch.I replace the main control and unit still gave the float switch error 8/4.Ordering the float switch to complete the repair.Needs more work.Office to reschedule the customer for return service.; ordrng 1 W11255994 (FLOAT SWITCH )
REFRIGERATOR WHIRLPOOL ER2CHMXPB04 Arrived on site for fridge not cooling. Upon arrival I found unit as receiving 120v and lights were on but the rest of the unit wasnt running.found the defrost timer in cooling mode even though unit wasnt running. I then went to adjust the temps and found unit turned itself on randomly. I checked voltage the the thermostat and found it was receiving power but if moved while testing the rest of the unit would shut off. Thermostat is internally starting to fail
DRYER MAYTAG MEDB835DC4 Arrived on job for complaints of noise. Found loose fan blade cause. Tighten blade and test.
REFRIGERATOR JENN-AIR JFC2089WEM11 Arrived on site and tested operation. Found damper door very loud when operating and not registering when opened and closed. Installed new damper and tested operation. Unit tests good. Job complete
DRYER MAYTAG MEDX6STBWO Arrived on site to perform maintenance on dryer. Inspected unit and found no lint accumulation inside unit and no field parts. Informed homeowner on findings and maintenance was not needed.
DISHWASHER WHIRLPOOL WDF330PAHS-3 Arrived onsite for dishwasher not cleaning dishes. Upon inspection I found no water entering the unit when diagnostics cycle engaged. I found the water valve under the sink was turned off. I turned on the water valve and continued the test. Water entered the unit as designed. The unit washed drained and heated as designed. I also explained proper soap and rinse aid usage. No leaks were observed during time of service. Job complete.
REFRIGERATOR ROPER RS25AGXNQ02 Arrived to inspect unit not cooling properly.Checked the freezer compartment and found a massive ice buildup covering half of the freezer compartment.Advised the customer to read and sign the LDW when defrosting.Customer acknowledged and signed it and agreed to defrost the unit.Office to reschedule the customer for return service due to defrosting.Needs more work.Will return with previously ordered parts.; O-emld tckt
DISHWASHER JENN-AIR JDB9000CWP3 "Arrived on site to replace failed sump assembly, after replacing, diagnostics test cycle tested good, no leaks.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Placed unit and service diagnostics and found an F4 E3 (wash motor not running) and F7 E1 (no heat) error codes. Ran unit through an auto test and found unit not re-circulating the water or moving either spray arm. Unit will need a new pump and motor for repair. Ordering pump and motor and will return with control. Office will need to schedule follow up appointment with the customer due to out of stock parts.; ordrng 1 W11087376 (pump&motor)
ICE MACHINE WHIRLPOOL KUIS18PNZB2 Arrived on site to diagnose an ice machine that is over producing. Found failed bin thermistor. Replaced thermostat and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
COOKTOP WHIRLPOOL WFE505W0JS0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Spliced on new connector from new harness and replaced the terminal block and tested unit. Unit is now working as designed. Call complete.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to diagnose dishwasher not heating and sometimes not fully draining. Ran unit through diag mode. Found no errors present. Unit did drain fine, so likely just had an obstruction in the disposal. Unit is not heating. Cleared float switch and that is good. Ohmd out element at control and found element open. Ordering new element and control. Office to schedule when parts are in stock. ; ordrng 1 W10518394 (heater) and 1 W11306302 (cntrl-elec)"
WASHER MAYTAG MVWX655DW1 Arrived on site to install previously diagnosed broken lid for washer. After installing the needed part I was able to re-test the functionality of the lid and was able to verify that it locks and unlocks as designed and its not catching on anything when its opened or shut. Call complete
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for unit F6E4 UI error. Upon arrival found unit was in warranty. Turned unit off at breaker pulled and replaced control and tested. Unit is now operating as designed. Job Completed.
OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both controls and console and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site and tested operation. Found vibration sound coming from sealed system. Inspected lines at rear of unit and found water line and low pressure line barely touching causing vibration. Repositioned low pressure line and noise stopped. Unit tests good. Job complete
FREEZER WHIRLPOOL MZF34X16DW00 Arrived on site for a refrigerator thats not turning on the compressor. Inspected unit and work area. Found the lights would come on but aggressor would not start. Replace starting device and tested unit. Unit began to turn on and cool and is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL MFI2665XEM7 Arrived on site to install previously diagnosed water inlet valve and fill tube. After installing the needed parts I was able to bleed the line out to the icemaker and verify that there are no leaks before during or after repairs.
DISHWASHER WHIRLPOOL DU915PWPS0 "Arrived to install previously ordered parts.Removed and replaced the dispenser, springs.Unit now works properly.Job completed"
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to install previously diagnosed parts. Covered previous color used to cover the burnt ares on the microwave cavity with Platinum color. Had customer inspect the paint and she agreed that this was the correct color. Removed two back supports with burnt marks and installed two new supports. Explained to customer they shouldnt use the microwave for 48 hours to allow the paint to adhere properly. Job completed.
WASHER MAYTAG MVWX655DW1 Arrived to install previously ordered parts.Removed and replaced all listed parts.Reassembled and unit tested as designed.No leaks detected.Job completed
MICROWAVE GE HVM1540SP1SS Arrived to install previously ordered parts.Removed and replaced the switches fuses.Reinstalled the unit and unit tested as designed.Job completed
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for a washer thats not draining and is locked. Inspected unit and work area. Removed water from unit and found unit flashing an F5 E3 (unlock failure) and F9 E1 (long drain). Ran unit through an auto test and found unit not draining out properly. Replaced drain pump and latch and tested unit. Unit is working as designed. Call complete.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to inspect dishwasher for not drying, upon inspection found the control not supplying voltage. Replaced control and tested. All functions returned. Complete"
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for a washer that wont spin out the clothes. Inspected unit and work area. Placed unit and service diagnostics and found an F8 E1 (long/no fill) error code. Noticed the cold water valve turned off at the wall.Ran unit through an auto testing unit ran as designed. Had customer build the unit with a normal batch of clothes and unit filled and started agitating. The customer advised that the unit hadnt even started washing before. Unit is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite for previously diagnosed parts. Upon arrival replaced damper cover and evaporator harness. Tested unit and found it running as designed job completed.
UNKNOWN UNKNOWN 1.23E+12
WASHER AMANA NTW4516FW3 Arrived onsite for washer leaking onto the floor. Upon inspection I found no evidence of leaks within the unit. I ran a diagnostics cycle and found the water didnt completely drain out. I ran a fill test to see if there was a crack in the tub somewhere but found no leaks. When I drained the unit I found the drain in the wall started overflowing onto the floor. I advised customer on my findings. Job complete.
DISHWASHER JENN-AIR JDB8200AWS3 "Arrived onsite to install previously diagnosed parts. I installed the dish rack wheel, track, and mounting brackets. I tested the unit and no leaks were detected during test. Job complete."
REFRIGERATOR WHIRLPOOL KBFN502ESS02 Arrived onsite for damaged power cord. Upon arrival I confirmed the power cord damaged and totally flattened out. I am ordering a cord (2310196) office to R/S due to part availability. ; ordrng 1 2310196 (cord-power)
DRYER WHIRLPOOL WGD4985EW0 "Arrived onsite for unit not having power. Tested unit. Found no power. Tested thermal fuse for continuity. Thermal fuse was bad. Replaced thermal fuse with truck stock. Tested unit. Unit test good, also let tenant know of vent tube issues because of unit being crushed. Going to let in house maintenance know of issue, took pic of issue.
UNKNOWN UNKNOWN NISSAN
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F0E5-off balance load. Cleared the code and continued with testing. The unit operated as designed. I tested the unit in manual diagnostics and tested the agitation mode and spin mode and the unit operated as designed. Found the strike cracked so I replaced it. Unit is operating as designed. No water leaks observed during service, job completed. I made recommendations for use and care as well as detergent use."
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for bellow being torn. I inspected the unit and work area. I found on the bellow where it was torn. I gained access to the bellow and removed the damaged one. I replaced it with new. I reassembled the unit and tested it. The unit is working as designed with no water leaks. Job complete.
WASHER MAYTAG MVWX655DW2 "Arrived onsite for unit not getting the water out of the clothes. Put unit in diagnostics, found no error codes. Put unit in diagnostic test. Unit tested good. Did notice the unit was in leveled. Re leveled unit. Let customer know that, unit being Un leveled can contribute to unit not getting the water out of the clothes properly. everything cant be washed on normal. She needs to use heavy duty for bigger items, and she always uses the heavy soil for the unit calling for more water. Let customer know to adjust the settings depending on the size and weight of the load. Job complete"
MICROWAVE WHIRLPOOL WMC30516HZ0 Arrived on site to swap microwave for PEX ref 550996523. Installed new microwave and tested. All functions working as designed. Call complete.
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site for refrigerator not producing ice. Inspected unit and work area. Gained access to fill tube and measured resistance, found within range. Performed diagnostics mode and tested ice maker and found no response. Measured voltage to IM and found failed ice maker. ; ordrng 1 W11115534 (ICE MAKER)"
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect microwave for a squeaking door, upon inspection found the inner door separated from the outer shell, ordering inner door. Office to reschedule.; ordrng 1 W10687342 (INNER DOOR )"
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to replace microwave and pick old one up. Left microwave in unit. Took pictures of new unit model and serial on quick pic. Job complete.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for customer complaint of upper rack falling down, found broken adjuster, I replaced adjuster, unit tested good."
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site for customer complaint of unit not starting a cycle, found UI console not responding, ordering UI console. ; ordrng 1 W11296171 (Console) and 1 Cnote (Office to reschedule)"
DISHWASHER GE PDT855SMJ0ES Arrived onsite for dishwasher not powering on. I could not get the unit to power on so I replaced the control. The unit powered on and I found it would fill but then do nothing else. I found the latch was broken or cracked. As I was researching the product I noticed a small puddle of water starting to form under the sump and the leak pan was missing. I am ordering the Leak pan (WD18X22842) control (WD21X24802) just Incase. Latch(WD21X10490) drain pump (WD26X22810) just in case and the pump wash kit (WD26X25103) sump manifold(WD18X22782) sump gasket (WD08X22758) ; ordrng 1 WD08X22758 (gasket - sump manifo) and 1 WD18X22782 (sump manifold) and 1 WD18X22842 (dishwasher leak pan) and 1 WD21X10490 (latch tub) and 1 WD21X24802 (machine control) and 1 WD26X22810 (variable drain pump) and 1 WD26X25103 (WASH KIT )
WASHER MAYTAG MVWB835DW1 "Arrived on site to install previously diagnosed and ordered part. Due to the inlet valve failure, I removed and replaced the valve and calibrated the unit. Tested the unit in diagnostics and it operated as designed. Cleaned up all water from removing hoses. No water leaks observed on unit during service.
ICE MACHINE KITCHENAID KUIC18PNTS2 "Arrived on site for no ice. Per customer loud noise while recirculating water,ran diagnostics all test passed,found water line pressed up against evaporator plate,adjusted water line to prevent water line from freezing."
OVEN WHIRLPOOL WFE715H0ES0 Arrived on site and inspected unit for failure. Found bake element visibly failed causing heating issue. Unit will need new bake element to repair. Office to schedule return services ; ordrng 1 W10779716 (elmnt-bake)
DRYER WHIRLPOOL WGD4950HW0 "Arrived onsite for dryer making noise when on. Upon inspection found blower wheel un secure and rubbing against the ventilation housing. Secured blower wheel, tested unit and unit is functioning properly. Job complete"
OVEN WHIRLPOOL WGG745S0FS02 Arrived on site to test unit correctly top oven not working. Test unit and found bad glow igniter. Replaced igniter. Test unit and unit heated to 350 job complete.
WASHER WHIRLPOOL MVWB835DW3 "Arrived onsite for unit not spinning. Put unit in diagnostics. Got error codes, F5E2 lid lock, F7E5 shifter issue. Erased codes put unit in diagnostics test. Unit got to spin and did not hear the actuator activate for spin mode. Got only F7E5 once again. After further investigation. Found that the gear case had leaked oil. Need to replace all motor and gear parts.
ICE MACHINE WHIRLPOOL KUIX505ESS2 "Arrived on site to diagnose ice machine overproducing ice. Found bin thermistor out of range, resulting in overproduction. Replaced bin thermistor. Customer to follow up if issue persists. Unit was not fun at time of service, but is showing as passing in diag. Call complete."
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher leaking from underneath unit. Upon further inspection, customer advised that the water is coming from the water hose underneath. I found that water is leaking from the joint on the hose and the connection at the fitting. Using plumbers tape, I wrapped the fitting end and tightened the hose and tested. Unit is operating as designed and no further leaks found. I recommended that if the hose leaks again that the customer should purchase a new hose. No water leaks observed at the end of service, job completed."
WASHER WHIRLPOOL WTW6120HW0 "Arrived on site for washer making a screeching noise. I inspected the unit and work area. I put the unit through a diagnostics cycle and found the unit making the noise when initially going into high spin. I inspected under the washer and found everything secured and installed appropriately. I spun the tub and found it not making the noise. It only happens when going into a high spin. I am ordering the gear case, motor drive, and splutch and to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W10721967 (drive pulley) and 1 W11026785 (motor-drve) and 1 W11423758 (GEAR CASE)"
DRYER WHIRLPOOL WED9151YW0 "Arrived on site to inspect dryer not working. Upon further inspection, I turned the unit on and pressed start and the unit did not start. Disassembled the unit and tested the fuse and found it open. Also found the drive belt fraying and the tension pulley roller and drum rollers were not rolling due to debris built up on the axle. I checked the element and found the metal plate blackened and warped. replace the element, fuse, dryer repair kit consisting of the belt, tension pulley roller and (4) rollers . I removed and replaced the element, fuse, (4) rollers, tension pulley roller and belt (dryer repair kit parts from my van stock-4392067 ). Cleaned the lint from the unit she bled the unit. Retested and the unit is operating as designed. No lint observed at the end of service, job completed."
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to install previously diagnosed parts. Turned off power to oven at breaker gained access and installed control, cycled power again and waited a few minutes. Cycled power back off and installed UI. Turned power back on and tested unit. Unit no longer throwing error code when attempting to bake. Unit working as designed. Call complete."
MICROWAVE WHIRLPOOL KOCE500ESS09 "Arrived on site for customer complaint of unit not always starting, found left side door switch not making contact, ordering door switch harness. ; ordrng 1 W11449277 (Door switch harness)"
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for wall oven with no or partial display. Upon arrival I confirmed the UI was frozen. I cycled power at the breaker and restored function to the UI. I accessed the diagnostics mode and there were no error codes stored. I noticed the unit displayed that it was not connected to WiFi but when I accessed the WiFi section it said connected. I accessed the control panel and found the WiFi connector was not pushed all the way in I corrected And attempted to connect but I could not get the customers app to sync with the oven, I advised they contact the whirlpool WiFi connect team for further assistance. I also advised them to let us know if they still experience issues with the WiFi or control panel. Job complete."
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven not heating. Upon further inspection, I placed the unit in diagnostics and checked for error codes. I found F6E4 error code. Following the tech sheet, it says to replace the main control. I tested the components and all are operating as designed. I tested the unit on Bake at 350 degrees and when I pressed start, the unit did nothing. I completed a factory reset on the unit and retested and it began to heat as designed. I advised the customer that I would be ordering the main control but it is out of stock at the time with no ETA. ; ordrng 1 CNOTE (LSO) and 1 W11261167 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to inspect fridge for leaking water out of icemaker, upon inspection found the ice tray cracked and causing leaking, replaced icemaker and found no issues. Complete"
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for damaged harness,replaced harness assembly,reassembled unit powered unit on all lights and deli control working as designed."
OVEN WHIRLPOOL WOS92EC0AS02 "Arrived on site for oven door glass breaking . Found inner glass on door shattered . Customer was using self clean and inner door glass shattered , unit is completely dead had to pop latch to get mod & ser number . Also found thermal fuse had blown . Ordering inner glass and fuse. Call to set return . ; ordrng 1 WPW10545255 (FUSE ) and 1 WPW10618107 (INNER GLASS )"
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived onsite for the refrigerator ice maker not working. During testing found that the ice maker was stuck in the down position. Replaced ice maker and it tested fine and filled with water. Complete
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for cooling complaint. Removed cover found evaporator incased in ice diagnosed unit not defrosting correctly in fresh food compartment,defrosted evaporator,replaced thermistor and fan scroll. Ran diagnostics good air flow,changed defrost setting to basic"
MICROWAVE WHIRLPOOL WMH75021HZ2 Arrived on site for microwave not registering that it has been closed or open. I inspected the unit and work area. I inspected the door and found no abnormalities. I gained access to the interlocks and I found some of the interlocks not changing position and the switch is engaged and disengaged. I replaced both interlocks. I tested the unit and found it operating as designed. Job complete.
REFRIGERATOR MAYTAG MFI2269DRM00 Arrived on site to diagnose a refrigerator that is leaking from icemaker. Found seal in front of icemaker mold failed causing unit to leak. Replaced icemaker assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
RANGE WHIRLPOOL WGG745S0FS02 "Arrived on site to inspect oven for not heating, upon inspection found the smaller upper oven not heating lower element, replaced igniter inside oven, tested functions of unit, all functions returned. Only use one igniter.Complete"
DISHWASHER WHIRLPOOL KDTE204EPA4 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from dispenser. Found dispenser not tighten all the way making unit leak. Secured dispenser test unit and unit test good job complete.
RANGE WHIRLPOOL KSEB900ESS3 Arrived on site to test unit for convection fan making loud noise. Test unit and found convection blade loose. Secured blade test unit and unit test good job complete.
RANGE GE PGS908SEM1SS Arrived to inspect gas range not baking.Confirmed the complaint and removed and replaced the bake igniter.Unit now works properly.Customer satisfied.Job completed
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Cleared drain test unit and unit test good job complete.
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site to replace controls board from previous diagnosis. Verified control board is needed to fix issue. Office to reschedule.; ordrng 1 W11432568 (CONTROL BOARD)
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to install previous diagnosed part. I replaced the silverware drawer. Job complete.
WASHER MAYTAG MVWB765FW4 "Arrived on site for a washer thats making a grinding sound. Inspected unit and work area. Customer advised that the unit isnt doing the grinding sound during the regular wash or spin cycle but is doing it before and after. Ran unit through diagnostics and found no stored error codes. Ran unit through an auto testing unit ran as designed. Customer instructed me that they heard the sound when the unit was shifting into agitation in spin. Advised that his normal operation and that sometimes when they have clothes in the unit, itll be a little louder. I did advise them this is normal operation. Tested unit in a manual spin and agitation and unit is working as designed. Call complete."
OVEN JENN-AIR JJW2830IL00 "Arrived on site for customer complaint of convection bake being loud, found fan blade was loose causing vibration. I removed and straightened blade and reattached, unit tested good."
REFRIGERATOR FRIGIDAIRE FFHS2622MH3 Arrived to inspect side by side refrigerator not making ice but dispenses water.Unit will require the ice maker to complete the repair.Ordering authorization for the ice maker.Needs more work.Office to reschedule the customer for return service after authorization ; ordrng 1 AUTHORIZATION (ICE MAKER)
DISHWASHER WHIRLPOOL KDTE234GPS0 "Arrived on site to inspect dishwasher stopping mid cycle and leaking water. Upon further inspection, customer advised that the unit leaks on the left side at the bottom corner of the door and sometimes the unit will stop mid cycle and when they push on the door, the unit will start back up. I found that the strike is not catching in the door latch and leaving the door cracked open while running and leaking water. I removed and replaced the door latch and strike and the door gasket. Tested unit in diagnostics showing no error codes and unit is operating as designed. No water leaks observed during service, job completed."
DISHWASHER WHIRLPOOL KDFE104HPS1 Arrived on site to test unit for not washing. Test unit and found clogged spray arms. Cleaned spray arms test unit and unit test good job complete
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite for the washer making a noise during spin cycle. Replaced belt and cam assembly and washer tested good and no leaks detected complete
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site for customer complaint of unit giving error code f6e3, UI communication error, I found failed UI console. I replaced console, unit tested good. ; ordrng 1 Cnote
RANGE WHIRLPOOL WFC150M0EB3 FRONT LEFT BURNER NOT WORKING-ELECTRIC/OVEN IS GOOD/OTHER BURNERS GOODLifter range top to inspect burner receptacle. Receptacle was burnt and the wiring had come out of one side of the block. Installed new receptacle and used wiring caps and sleeve to seal caps. Installed burner back into receptacle and burner is heating as designed. No further repairs needed. Job completed.
COOKTOP KITCHENAID KCGC506JSS00 Arrived on site to test unit for upper drawer not opening. Test unit and found right side of cooktop hitting top of drawer. Found cooktop sitting correctly on counter top and unit not secured. Found drawer damaged from cooktop moved Cooktop up just some to clear the drawer. Customer will need to talk to builder.
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site to replace failed vent, I replaced vent and deflector, unit tested good."
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site to test unit for not cooling. Found frost build up on capillary tube on evap. Frost went to first coil and stopped. Spoke with PR and recommended sealed system repair.
ICE MACHINE KITCHENAID KUIC18PNZS0 "Arrived on site to replace filter housing and control ordered by previous tech, I replaced parts, unit tested good.
WASHER MAYTAG MVWX655DW1 Arrived on site to replace latch from previous diagnosis. Latch that I was sent with was defective. Contact on the inside was bad. Needing latch to fix issue.; ordrng 1 W11307244 (latch)
DRYER WHIRLPOOL WED49STBW1 Arrived onsite for dryer not heating. Upon arrival found unit was heating. Put unit through heat test and found unit operating as designed. Unit is spinning and heating. Airflow is a little low. Recommend customer get vents cleaned. Job Completed.
WASHER MAYTAG MHWZ600WR00 "Arrived on site for washer not completing cycle. I inspected the unit and work area. I found fault code f01. I ran the unit through a diagnostics cycle and found it working as designed. I checked the drain pump at the control and it checked good. I checked the drive motor and it checked good as well. After speaking to then customer I found out that the unit would work fine after they power cycled it. The main control has a failing relay cause the unit to no complete its cycle.
WASHER WHIRLPOOL WTW7300DW Arrived on site for washer continuing to fill the drum. I inspected the unit and work area. I found the water valves not closed all the way and constantly filling the drum. I replaced the water valve. I tested the unit and it is now working as designed. Job complete. No water leaks detected.
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site to diagnose a cooktop that is too hot on low settings. Tested unit and found valves not adjusted for propane. Adjusted valves and tested unit. Found all is functioning properly at this time
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washing machine randomly stopping at different times during cycle. Upon arrival customer stated they recently switched a bad breaker that was to unit which was shortly after we came out and replaced the control to the unit. I put the unit into diagnostics mode and found no stored error codes. I ran a test cycle and unit functioned as designed. I then tested each function manually and found unit functioning as designed. I tested voltage at the wall and it was good. I tested voltage on control at J5 pin 1 and 2 and found voltage good. I then tested voltage at J12 pin 1 and 4 and found no voltage indicating malfunction at control. I replaced control and calibrated unit. Tested unit again and it functioned as designed. Call complete.
MICROWAVE WHIRLPOOL MMV1153AAW Arrived onsite for unit making noise. Tested unit. Unit was being louder than usual. Let customer know what the issue is.
REFRIGERATOR WHIRLPOOL ED5FHEXVS01 Arrived onsite for knocking noise in refrigerator. Upon arrival found unit compressor was loose and was knocking. Tightened connections and used sound pads underneath. Job Completed as I could not get sound to repeat.
DRYER WHIRLPOOL WED5300SQ0 "Arrived onsite for unit not heating once again. Tested unit. Unit not heating. Upon further inspection, found that thermistor fix was bad. Replaced thermistor fix. Tested unit. Unit heating once again. No issues at this time. Job complete"
REFRIGERATOR FRIGIDAIRE FKCH17F7HWD Arrived on site and tested operation. Found no frost pattern on evaporator and unit at room temperature. Found compressor very hot to touch but system is not pressuring. Unit will need full sealed system repair.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site for freezing in fresh food. Per aig tech support replaced control
WASHER ROPER RTW4516FW2 "Arrived on site for customer complaint of unit not working, found actuator not functioning, I replaced actuator, unit tested good."
WASHER WHIRLPOOL WTW5000DW3
REFRIGERATOR GE GFSS6KKXASS Arrived onsite for refrigerator asking weird noises and not making ice. Upon inspection I found a pool of water and a sheet of ice underneath the RC deli drawers. I cleared out all the ice and accessed the back of the unit to inspect drain tubes. I found one of the drain tubes completely clogged and both are crumbling and degrading. I removed the clog and steamed out the drain. I will need to order drain tubes for return visit. I also tested the IM and it filled. I advised the customer to monitor ice production but I will return with a ice maker just in case. Returning tech to verify water flow through the drain once repair is complete. Ordering Drain tube (WR02X12751) x 2 requesting AUTHO for repair with ice maker included. Office to R/S due to part availability. ; ordrng 2 WR02X12751 (refrigerator drain l)s
MICROWAVE WHIRLPOOL WMC50522HB1 Arrived on site to replace microwave. Replaced microwave.
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site to install previously diagnosed and ordered parts. Due to the water dispenser dripping after dispensing water, I removed and replaced the dual valve and the water tube from the valve to the hinge and tested. Unit is operating as designed. No water leaks observed during service, job completed."
DISPOSAL WHIRLPOOL GC1000PE4 Arrived on site for disposal making a lot of noise. Tuned on disposal and sounded like a grinder blade was loose . Replaced unit . All checked normal . No water leaks detected at time of service. Job complete
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site and tested operation. Found thermistor out of range and control not holding temp setting. Installed new control and thermistor. Unit tests good. Job complete
DISHWASHER KITCHENAID KDFE104HPS0 "Arrived on site found homeowner is experiencing water not completely draining. Sound saved error code 8/2, For drain pump electrical problem. Replaced the drain pump and ran a diagnostic cycle and confirmed it now removed all the water properly. No water leaks from connections at time of service
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator ice maker getting jammed in ice container and not dispensing. Inspected unit and work area. Tested dispenser operation and found when switching from crushed to cube ice getting caught in ice container. Will need to replace ice container. Office to schedule appointment when ETA is available. ; ordrng 1 W11185686 (ICE CONTAINER )
ICE MACHINE KITCHENAID KUIS18PNTB0 "Arrived on site to install previously diagnosed and ordered parts. Due to the pump harness being corroded and failed, the drain pump and recirculating pump failing and the reservoir being cracked, I removed and replaced all parts mentions and tested. Unit is operating as designed.No water leaks observed during service, job completed."
REFRIGERATOR JENN-AIR JFFCC72EFP00 Arrived on site to test unit for leak. Spoke with tech line and found water leaking from somewhere in evap tray in compressor area. Tech line recommends replacing evap tray. Needing 2hrs on next visit. Sr#7729548899; ordrng 1 W10877573 (tray-evap)
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site for dishwasher intermittently not draining. Inspected unit and work area. Found no drain loop in drain line. Removed drain pump and found buildup in sump assembly. Removed buildup and installed new drain pump. Performed diagnostics mode and ran test cycle. Monitored operation and observed for possible water leakage. Spoke with customer on drain loop. All tested good, no water leaks detected."
DISHWASHER GE PDWT300R10BB Arrived onsite seal at the bottom of the unit crumbling apart. Looked at unit. Found seal coming off. Looked up part. Let customer know. No other issues at this time.Job complete
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect fridge for icing up the evap, upon inspection found the left side iced up again, replaced cover and melted all ice, replaced valve and tested. No sounds heard. Instructed customer to watch for ice build up, taped air gap in cover, ran forced defrost. Complete"
MICROWAVE GE SCB1001MSS001 Arrived on site to diagnose microwave blinking and not running. On arrival found clock blinking like a power surge reset saying to set the time. Adjusted time and tested unit. Unit is properly working as designed and just needed the clock set to be able to use it. Call complete.
RANGE WHIRLPOOL KSDG950ESS2 Arrived on site to drop off racks. Dropped racks off at front door.
WASHER KENMORE 110.2600201 Arrived on site to replace previously ordered parts for washer. Replaced latch and capacitor and found no change in operation. Verified old capacitor has failed as it only registered 15 nF versus 50 which would be correct. Capacitor failure has damage to main control.
DISHWASHER WHIRLPOOL WDTA50SAHV0 "Arrived on site for upper rack falling down . Found wheels fallen off adjuster . Replaced adjusters with kit . No other issues or water leaks detected at time of service . Job complete"
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for range oven light is out. Removed bulb from socket and found filament broken. Installed new bulb and immediately turned on. Waited five minutes to ensure bulb would stay lit. Bulb is good. Job completed.
DISHWASHER WHIRLPOOL GU2455XTSS0 Arrived on site to test unit for not starting. Test unit and found unit giving no heat error code. Found bad heater and control board will need to replace control and heater. Office to reschedule. ; ordrng 1 W10518394 (HEATER)
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on job for complaints of noise. Found the vent cover loose and rattling when fan in use. Adjusted cove to correct issue.
WASHER MAYTAG LAT9416AAE "Arrived on site to inspect washer not agitating and water level not changing. Upon further inspection, I tested the unit on a rinse cycle and the unit filled but it was more than the small selection. The unit failed to agitate but it did spin and drain. I tested on a different cycle and the unit again failed to fill properly but this time it agitated, drained and spun. I am ordering the timer, water level switch and sensor tube and office to schedule return service due to availability of parts. Customer advised that they will shop for another unit in the meantime and contact the office if they find another unit. No water leaks observed during service.; ordrng 1 WP22001619 (tube- air) and 1 WP22001656 (switch-wl) and 1 WP22003362 (timer)"
OVEN GE PT7800SH6SS Arrived onsite for Inner glass to unit door was cracked. Looked at door. Saw that inner glass was cracked. Replaced glass. No issues at this time. Job complete
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for fridge not making ice and cooling. I inspected the unit and work area. I gained access to the fresh food evaporator, and found uv dye. Indicating a leak. I evacuated the system and replaced the rc evaporator. I pulled a vacuum on the system and found it holding. I put a measured charge into the system and monitored pressures I test 4. Everything looks good. The unit is cooling. Job complete."
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for not drying. Test unit and found bad heating element ordering new element office to reschedule. ; ordrng 1 W10703867 (HEATER )
RANGE WHIRLPOOL WFG975H0HZ0 Arrived on sit for range show f2e0. I inspected the unit and work area. I found the range not connected to WiFi or a girl pool app. I gained access to the controls I disconnected the control panel and reconnected it. I tested the unit and it is working as designed. I helped the customer get connected to their WiFi and whirlpool app. The unit is operating as designed. Job complete.
OVEN JENN-AIR JJW2430DB01 "Arrived on site to diagnose oven that is throwing a pan F2E1 error. Tried to power cycle the unit, but it always immediately pops stuck key.Office to schedule when we get console. SR ordered part."
REFRIGERATOR JENN-AIR JB36NXFXRW04 "Arrived on site for no cool. Fans and lights running compressor not powering on,checked voltage to inverter good, 120vac and 7vdc ohmed compressor and reading good. Diagnosed a defective inverter,replaced inverter powered unit on compressor powered on.
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for unit not leveled and shaking. Looked at unit. Tested unit in drain and spin. Unit was shaking at a normal amount on its own and the unit was leveled, let customer know of sizes of the load may make the unit shake just a bit more. No issues at this time. Job complete"
OVEN WHIRLPOOL WOS51EC0AS01 Arrived onsite for unit no heat. Found unit had bad thermostat and would not heat accordingly. Tested unit found unit is now heating and operating as designed. Job Completed.
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site for wall oven that would not connect with WiFi and intermittently go blank on UI. Found the unit was getting proper usage and when I got here not allowing to set up WiFi. Found that when accessing settings or diagnostics that the time would lightly flash at back out UI screen. Installed new control, recycled power, and installed UI. Tested unit and is working as designed. Call complete."
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on site for cooktop not igniting. I inspected the unit and work area. I found the wrong burner cap on the center burner and all the others not installed correctly. I am ordering the burner cap kit to complete the repair. The melting cap for the small burn was placed on the center burner and I could not find the correct burner in the home. The office Will reschedule hen we have an eta on the part. ; ordrng 1 W10833886 (cap-burner)
MICROWAVE KITCHENAID KMBP100ESS03 Arrived on site for microwave damaged and control panel not setting in correct. Inspected unit and work. . Will need to order vent and replace UI at same time. Contacted parts department (SR). Was informed to have office schedule return. ; ordrng 1 461968973241 (VENT)
DISHWASHER WHIRLPOOL KUDE70FXSS6 Arrived on site for LEAKING FROM UNDERNEATH- NOT FROM SIDES- DISHES ARE CLEANING.Removed kick plate and placed in diagnostics. Found leak coming from sump and motor. . ; ordrng 1 WPW10455268 (sump and seal assem)
OVEN GE CGS995SEL1SS Arrived on site to test unit for gas smell. Test unit and didnt find any gas leaks. Found customer using the oven with door open for some recipes. Also found unit smelling like gas from normal use. Job complete.
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 Arrived on site and inspected refrigerator and found ice dispenser is still working properly from previous repair but there is no ice production to dispense. Cycled icemaker manually and motor is turning but it did not activate Valve. Will need to bring back icemaker and valve to ensure repair on the next visit.; ordrng 1 2198597 (Icemaker) and 1 W10408179 (Valve)
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site to install previously diagnosed part. Installed driver light and problem still present. Freezer LED had one led out too. Replaced both driver LED and freezer LED to ensure all lights come on as designed. Quoted the additional freezer LED and customer agreed.
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site and inspected washer and found saved error code F0E3, for overload. Ran all functions in a manual diagnostic cycle and everything checked good. Ran automatic test 51 and calibration 52 and he is also passed. Could not find any fault with washer. Discussed correct loading for this model and correct detergent usage.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and ran test 56 error code E2 popped up for ice maker lost position. Ran harvest test and ice maker did not pass . Fill test passed. Ice box fan test failed. Also notice that the refrigerator Evaporator is starting to freeze up again. fix ice maker , ice box fan, control board.
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived onsite for previously diagnosed parts. Pulled unit. Replaced motor and support. Put unit back into place. And tested job Completed.
REFRIGERATOR WHIRLPOOL WRS321SDHB01
DISHWASHER KITCHENAID KUDP01FLSS3 Arrived on site to test unit for unit leaking. Test unit and found leak coming from drain hose. Replaced drain hose test unit and unit test good job complete. No leaks present at this time.
DISHWASHER MAYTAG KDTE254EBL0 "Arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised that they accidentally used dawn dish soap in place of dishwasher detergent and the unit leaked due to too much sudsing. I placed the unit in diagnostics showing error code F6E1. Cleared the code and continued with testing. Unit is operating as designed with minimal suds. I flushed the unit with cold water and draining it to clear the remaining suds and retested. Unit is operating as designed. No water leaks observed during service. . Job completed."
WASHER MAYTAG MAH8700AWW "Arrived on site for washing machine off of spin, tub banging around, and burning smell. I put unit into diagnostics and found stored error codes 22 for door unlock detected during cycle without pause, error code 10 indicating tub hits cabinet during spin, error code E which indicates water sensor level fault, and error code 01 with no drain fault, cleared error codes. Put unit into test cycle and found tub banging around more than usual but did not have a burn smell occur. Found drain and fill to perform as designed. Gained access to shocks and found they are rusting and weak. Found motor at time of service to be performing as designed.
WASHER WHIRLPOOL NTW4516FW2 "Arrived on site and found hot water valve is leaking, took one picture. Replaced water valve and confirmed it is no longer leaking in a diagnostic cycle. Job complete"
WASHER MAYTAG MVWC6ESWW1 "Arrived on site for washer making loud noises when changing cycles. Inspected unit and work area. Removed cabinet and tested operation. Ran spin cycle and stopped. Found failed brake in gearcase assembly. Will need to replace gearcase to repair. Contacted office on scheduling. , incase work has not been completed. . ; ordrng 1 W10820043 (GEARCASE)"
RANGE WHIRLPOOL WGG745S0FS02
DISHWASHER JENN-AIR JDTSS246GP0 "Arrived on site to diagnose dishwasher leaking from bottom. Ran unit and found drips coming from the diverter. Provided estimate for new sump, labor only p, part under 60 month JA warranty. Replaced sump and motor and retested. Leak is now gone and unit is working as designed. Call complete."
RANGE WHIRLPOOL WGG745S0FS02 Arrived on site for range top oven not igniting. Inspected unit and work. Tested operation and found glow igniter not activating. Gained access to igniter connection and Found bad connection inside molex connector. Corrected connection and tested operation. All tested good.
MICROWAVE WHIRLPOOL WMH78019HZ3 Arrived on site to test unit for door not locking when door closed. Found upper switch holder stuck in the owed position even when door opened. Secured upper switch holder test unit and unit test good job complete.
DISHWASHER WHIRLPOOL KDTE104ESS1 "Arrived on site to install previously diagnosed and ordered part. Due to the motor failure, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. I made recommendations for use and care as well as detergent use due to customer having a water softener. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL KRFC704FSS02 "Arrived on site for no ice. Found very little ice production in bin,ran diagnostics icemaker passed harvest,ran fill test passed,checked thermistor test passed,unplugged icemaker,checked connections reinstalled harmess to icemaker,. Ran diagnostics icemaker passed,ran fill test passed. If no ice in 24hrs will need to return with an icemaker."
OVEN JENN-AIR JMW8530DAS Arrived onsite for unit fan motor not going strong. Upon arrival found unit fan was very weak. Ordering fan. Pulled unit and tried to get fan to work in the mean time. Could not get fan to operate correctly. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WP74008383 (FAN )
ICE MACHINE WHIRLPOOL MIM1554XRS1 Arrived on job for complaints of not making ice. Found the inlet valve not working. Replaced valve and test.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for no water,tested dispenser no water,valve energized. Diagnosed a frozen waterline in the cabinet,defrosted water line tested water dispenser working. Changed defrost setting to