Arrived on site for range tripping breaker still. Outlet is good on voltage and polarity . Found wire on spark module pinched on shielding. Repaired wire . Unit is functioning properly . No gas leaks detected. Job complete

Arrived on site to test unit for door falling. Test unit and found right hinge broken. Replaced right hinge test unit and test good job complete. W11712996

"Arrived on site for takes too long to dry. Upon arrival,ran polarity test and is good. Ran vent test and is poor ventilation. Unit is heating correctly. Advised customer to have maintenance clean vent in wall. Unit is operating as designed. Job complete"

"Arrived on site for making noise. Upon arrival,ran diagnostics and there are no saved error codes. Ran components test and all passed. Customer states that noise comes when larger loads are washed. Found the leveling feet all the way up and tub bottoming to floor causing pulley to scrape guard. Reset all feet to highest position. Unit is now operating as designed. Job complete"

"Arrived on site to test unit for noise. Upon arrival builder stated a third party inspector claimed unit was running loud. Entered diagnostics and ran a cycle, no abnormal noises were found. Drain pump and wash motor both sounded normal. Spray arms are moving around and making noises from the streams of water hitting the door, but that is normal. All other components are properly engaging and unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to inspect washer shaking out of control all the time. Upon further inspection, gained access to to the rear of the unit and found that one of the shipping bolts had still not been removed. I removed the shipping bolts and ran a test cycle with the customer with 3 towels. The unit is shaking but not as bad and noise coming from suspension. As I push the drum I can hear a lot of noise from the springs and shocks. I am ordering the suspension W10896675 CNOTE 2-man job. No water leaks observed during service. Office to schedule return service. ; ordrng 2 W10896675 (Suspension)s and 1 CNOTE2MAN (2 man)"

"Arrived on site to install previously diagnosed and ordered parts. I installed the gasket for the vent, console, control, seal, and ui. Ui is defective displaying F2E2 (no communication from ui). Harness is good. I need to reorder W11049159. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11049159 (Ui)"

"Arrived on site to replace cooktop diagnosed on previous trip. Replaced cooktop, while replacing cooktop found front right burner shorted. Replaced front right burner, tested unit, unit is running as intended. Job complete. USED W11047722 W11175876"

"Arrived on site to test unit for not draining. Upon arrival customer stated unit stopped draining and now will not react to inputs. Tested unit found drain pump getting no voltage. Checked resistance, reading 20.4 ohms. Replaced harness (W11643701) and tested, unit is now functioning but drain pump is still not engaging. Replaced control (W11513246) and tested, all components are now properly engaging and unit is running as designed. Advised customer to run a load and monitor, if issue arises give a call to the office to explain the issue. No leaks detected, job complete."

"Arrived on site to install previously diagnosed parts. Have a thorough examination of unit for any items that could cause the unit to stop / skip spin cycle. I checked the basket for any play / wobble and found none. Balance ring is intact. Suspension checks good and has no abnormal bounce. I found some resistance in the pressure line, but nothing else on the top end. I checked the bottom end and found actuator working properly, capacitor working properly and no damage to the motor. Could not see any obviously broken wires. I replaced the cam pulley due to belt marks, and also replaced the lower harness per tech line rec. Found less pressure line resistance. Ran unit and found it working properly. Unit was calibrated on a previous visit, along with replacements of the control, capacitor, shifter, and valves. Customer was not able to see any correlation between cycle selection and options set when issue happens, nor number of loads run / temps. If issue returns tech line needs to be called before we return, and call should be handled DZO. At this time everything appears working as designed. Parts used - W11591637, W10721967."

"Arrived on site to inspect range oven tripping breaker. Upon further inspection, the customer advised that they had not notified the builder to replace the GFCI breaker since last repair. I tested the unit on Baker at 350 degrees and the breaker tripped. I removed the back cover and inspected the terminal block, main control and all harness wiring. I found no issues with the mentioned parts. Due to previous repairs of performing a burnout on the unit and allowing it to heat for several hours and the unit continues to trip the breaker, I removed and replaced the bake element, broil element and main control and tested. Approximately 10-20 seconds into testing, the unit shut off. I found the breaker had tripped. When I cycled power, the breaker immediately tripped again. I recommended the customer contact their builder to have the breaker and outlet wiring checked/replaced. Breaker left turned off for safety, job completed. W11696067, W10856603, W11182108"

"Arrived onsite for unit making noise. Upon arrival inspected unit. Unit not making noise on arrival. Customer played recording and believed noise was coming from rear. States noise is intermittent, couple times a day and at times is for an extended period of time (2hrs). Ran diagnostics and tested all motorized components. All operating normal. No test is duplicating noise. Just as I was leaving the customer called back that noise started. Returned and could hear slight noise in short periods. Noise resembling refrigerant passing thru lines. At this time no failure has occurred. Customer will continue to monitor and notify us if functional failure occurs. Job complete."

Arrived on site to install previously diagnosed and ordered part per previous tech. I installed the new control however the unit will not lock in consumer or test mode. I measured ohms on the lid lock solenoid and read an OL. I am ordering a lid lock and returning to install the control and lock together. W11307244. No water leaks observed during service. Office to schedule follow up.; ordrng 1 W11307244 (Latch)

"WDT751SAPZ1 Arrived on site for unit displaying F9E1 error. Upon arrival, found inside unit sitting with water. Proceeded to check garbage disposal and found knockout plug not removed (picture attached). Removed knockout plug. Ran diagnostics and passed with no issues. No water leaks detected at this time. Unit is functioning as designed. No parts replaced"

Arrived onsite for unit needing led replacement per service pointer. Replaced all single point led with 3 point leds. Unit is now functioning properly. Job complete

"WTW4816FW3 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W10721967 splutch assy and WPW10427633 guard. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"WFES3030RS0 Arrived to inspect loss of power. I verified the issue and then took pictures and readings to be able to provide to the MFG as an ongoing research project. I first allowed the machine to fail within bake preheating and videod the the failure, with the ground wire connected and also with a twisting of the ground. After several breaker tripping events, the circuit breaker would trip at every reset and I suspect it was due to it heating up. I unplugged the machine and then lifted the Ground, after setting the breaker for the final time and then performed a complete relay conditioning, during video. The machine completed as expected and then I allowed a cooling to under 200F, reattached the G and retested to 500F. The machine then operated as designed after relay conditioning and I was able to capture the entire process from start to finish, with no interruption. The customer will contact us if there are further issues. I advised one-two trips over the next month is sometimes possible and not cause for concern and that anymore than that, they are to contact us."

"Arrived on site for error code F5-E2, upon arrival, ran diagnostics and confirmed error code F5-E2 door lock failure. Test unit and confirmed lock issue. Replace latch W11565030. Test unit and now operates as designed. No leaks present at this time. Job complete"

"WDT750SAKZ2 Arrived to inspect code. I found the machine unplugged and I reapplied power and found no errors in customer mode. Entering service mode, thee were no stored errors and I allowed the machine to operate in service test mode. No errors were generated and there were no leaks of any sort found. The F8 series of codes has to do with water and the E0 as reported, does not exist within any documentation. I performed a second test and again found no issues. I did see what may have been a slight indication of water that had made its way into the float tray, but could not confirm and there was no water within the area. I reset the rinse agent dispense amount and returned the machine to service. No leaks observed during service."

"Arrived on site for loud banging noise. Power cycled unit multiple times unable to recreate noise,per customer description loud banging noise once or twice during the day and late at night,loud bang for a couple seconds then stops. Per description possibly the piston in the compressor hitting inner shell after long run time ordering a new compressor. ; ordrng 1 W10309994 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

"NTW4516FW4 Arrived on site for unit making knocking noise. Upon arrival, checked for errors and found no stored errors. Proceeded to run diagnostics and notice scraping noise on spin cycle. Continued to check actuator and found shifting arm loose. Proceeded to replace W11481722 actuator. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

Arrived onsite to replace previously diagnosed part. I got the old ignitor out and when I was putting the black holding screw onto the ignitor to mount to the bracket the ignitor flew off. The part broke and will need to order another one. Ordering 279311 ignitor. Office to RS. No parts installed.; O-emld tckt

"Arrived on site to replace previously diagnosed part. Found the water dispenser line is not punctured, it is the reservoir line that is punctured. Will need to order correct part for return visit. Ordering part, no parts installed, rescheduled for 10/30.; ordrng 1 W11229977 (Reservoir tank) and 1 WP2300868 (5/16 coupler)"

"Arrived on site to diagnose washer throwing long drain code. On arrival found unit full of water and drain pump would not activate at all. Drained unit with the transfer pump and checked wiring. Found wiring at drain pump was broken on the pump clip. Removed damaged wiring and installed 18awg wiring from the harness to the pump, secured with solder seals. Tested unit and confirmed all working as designed. No parts needed. Call completed. No water leaks found."

"Arrived on site to replace previously diagnosed parts. Replaced cam (W10721967), actuator (W11481722) and belt (W11239857). Ran a diagnostic cycle, all components are properly engaging and screech has been eliminated. Unit is now running as designed, no leaks detected, job complete."

Arrived onsite for range making a gas smell. Upon arrival I tested using my leak detector and found no leaks when hovering above the orifices. I tested around the range and found no leaks present. Customer stated she was worried with the knobs because when she had people over they would accidentally turn the gas on. I confirmed that her knobs were operating as designed and advised the customer to get some child locks if the guests continue to accidentally turn the knobs in the on position. No leaks present at time of service. Call complete. No parts installed.

"Arrived on site to replace control diagnosed on previous trip. Replaced control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11607637"

Arrived onsite for customer having trouble with bedding not spinning dry first wash and some other loads. Advised customer on design and built in mechanical preservation. Advised on best use and care principles. All checks good. No parts used.

"Arrived on site to inspect refrigerator leaking in the freezer section. Upon further inspection, I found that the source of the leak was from the ice maker inlet tube. I observed as the water would spill over the sides and down into the compartment. To correct the issue, I installed a piece of tubing to correctly channel the water into the ice tray. I retested the ice maker and it is no longer spilling water over the side. The unit is now operating as designed. No water leaks observed at the end of service."

"Arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics showing roe code F8E0-fan speed too low. Cleared the code and tested the unit on Bale at 350 degrees and found the blower fan not coming on while the unit is on. I pulled the unit out and gained access to the blower and found the blower wheel slightly bent and not turning freely. I removed and replaced the blower assembly,belt and retested and unit is operating as designed. Job completed. W11598119"

Arrived on site for not being able to select any cycles. Customer stated he tried to run a cycle but the keypad will not respond. He would then reset the unit and it has resumed functionality. Tested unit multiple times and could not duplicate any issues. Customer will take a video if it happens again . Customer will monitor. Job complete.

"WRS315SDHZ18 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace WP2315549 FC fan motor. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

Arrived on site for ice maker intermittently working . Temp are normal. Ran harvest and fill successfully . Tested ice bin switch . Switch couple times fail to register. Ordering switch and jumper . No parts installed . No water leaks detected at time of service . Call to set return . ; ordrng 1 W10568445 (Jumper wire) and 1 W10568445 (Ice bin switch)

Arrived on site for unit leaking. Inspected unit and found dual valve is leaking whenever energized. Replaced valve and tested. Unit is now functioning properly. Job complete. Used W1148238

"Arrived on site to diagnose dishwasher that was making a grinding noise when in use. Tested unit and confirmed grind / slip of a motor when running. Narrowed down noise to drain pump. Removed drain pump and found one of the upper rack time supports had come off and ended up in the pump. Removed support and reattached to top rack. Tested unit and verified all working as designed. No water leaks found. Call completed, no parts needed."

"Arrived on site to replace handle and drawer diagnosed on previous trip. Replaced both, unable to test unit consol is unresponsive. Ordering console control and harness. Office to reschedule. USED W11524105 W11318818; ordrng 1 W11318817 (Control panel) and 1 W11349135 (Harness) and 1 W11439664 (Control)"

Arrived on site tomorrow inspect unit for not heating and loud noise. Upon closer inspection found fan is noise issue also found unit heated inspected fuse found fuse jumping from open to 89-150 ohms. Will need to order fuse and return. Rescheduled for 10/30; ordrng 1 W11707984 (Fuse)

Arrived onsite to replace previously diagnosed part. I was able to remove the washplate bolt and found debris wrapped against the gearcase shaft. I replaced the gearcase and calibrated the unit. Unit is now operating as designed and no noise is present anymore. Unit is now running as designed. Call complete. No water leaks present at time of service. Installed W11449841 GEARCASE.

"Arrived on site to inspect microwave not heating. Upon further inspection, I found that the top door switch has failed preventing the the microwave from heating. Parts for this model cannot be ordered due to 1 year replacement warranty."

Arrived on site for washer not finishing cycles. On arrival found drain pump at 20ohms and actuator and harness intact. I found f0E9 in diagnostics and found unit had detected an off balance load that had caused failure. Instructed customer on best loading options and found no leaks and unit works as designed. Call complete

"WMH32519HZ09 Arrived on site to replace previously ordered part. Upon arrival, customer stated to have tight work schedule today and was not able to meet within timeframe. Ordering W11713108 harness as backup. Office to reschedule ; ordrng 1 W11713108 (Harness)"

"Arrived on site. Replaced icemaker,fill tube heater and brackets. Power cycled unit ran harvest test passed,ran fill passed,tested freezer door operation good. Used w11087201,w11658802,w11668671"

"WRS315SDHM01 Arrived to complete service. I found the machine still cooling with the deactivated defrost element and proceeded with testing. Plugging in the replacement element, which had similar resistance testing results as the existing, did not trip the breaker. Re-testing the original element, still in the machine, also did not trip the breaker. I discussed the issue with the customer and advised they will need to pay extremely close attention to any items that are plugged in, or unplugged from any other outlets within the home, if the refrigerator trips the breaker again. I advised this due to the prior information about several other items tripping breakers within the home and that another part of the home had lost power as well. I also advised the circuit breaker should be replaced, as others that were affected, to prevent future issues. No further service required and the machine was fully operational. No leaks observed during service."

Arrived on site to install previously diagnosed and ordered part per previous tech. I installed the control and calibrated the unit. The unit is now operating as designed W11607637

"Arrived on site for washer stuck in drain loop. On arrival found drain motor at 22.7 ohms, but also found relay to pump fused together in contorl causing power supply not to shut off. Didnt have control at time of service and rescheduled customer for 10/30/24; schdld next appmnt for 10/30 WED !"

"Arrived on site to replace previously diagnosed RC evaporator motor, control, control HV, LED control and UI, replaced parts, unit is now powering on but ran ice maker test and could not get it to cycle, replaced ice maker and ice box fan, advised customer to give it 24-48 hours for ice production to resume, no leaks detected job complete installed W11658802, W10846539,WPW10675033, WPW10624574, W10804160, W11330971, W11087438"

Arrived on site for otr not starting . Found upper interlock cam had fallen off . Replaced inter lock W11551558. Unit in now heating . Job complete .

"Arrived on site of washer stopping on cycle . Found washer is only stopping when doing large blankets . Ran diagnostics got 0-9,0-3,0-5 errors . Cleared codes . Ran test wash all checked normal. Instructed on loading and recommended taking the large bulky items to laundry mat . No water leaks detected at time of service . No parts installed . Job complete"

"WRS571CIHZ04 Arrived to install FC door. I found the water lines did not match and this door will require a 1/4-5/16 adapter for installation. Office to contact the customer to arrange return service, as they will require and AM appointment. No leaks observed during service. ; ordrng 1 WP4373559 (1/4-5/16 Adapter) and 1 WP2198677 (1/4 Tubing Connector)"

"Arrived on site for washer not filling with water. Found f9e1 stored. Removed blankets from tub for testing. Found customer using 2 tide pods. This is too much soap**** Found drain working properly. Hoses were to the wrong temperature valve. Swapped lines. Unit just stuck in drain. Testing showed same error, replaced control. Tested and unit did no agitate and was making noise. Removed bottom panel. Found the cam damaged and black oil . Will need new gearcase, cam, actuator. Ordering agitator. Unit is in storage. They will leave unlocked for repair. Reset for wed. Put on sooner service list. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W10752283 (Washplate)"

"Arrived on site to test unit for water leak, tested unit found ice maker extension was not installed properly causing water from ice maker fill to freeze on the bottom of FC causing water to leak out from FC, removed ice buildup and installed fill tube extension properly, unit is running as designed, job complete no parts installed"

"Arrived on site to replace previously diagnosed part. Replaced reservoir (W11613294) and tested unit, no leaks from the reservoir. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for gas dryer not heating. Upon arrival tried to access unit however, customer has had addition to laundry area and cannot pull the unit completely out. (Took pic). Unit has a water and gas connection. That may need to be accessed but cannot be due to install. Advise customer that closet addition will need to be moved. Customer advised that handyman will have to relocate. Customer will contact office once complete so that we can assess the unit. Office to reschedule"

"Arrived on site for freezer not cooling . Ran temp checks . Fz 48, fresh 38. No frost build up on either evap . Fans are working . Ordering three way valve ,both evaps , compressor,nitrogen , uv drier ,service port ,r600 kit . Weigh 3 hrs . No parts installed . Call to set return ; ordrng 1 W11567406 (Evap fresh) and 1 W11565768 (Fz evap) and 1 W11578031 (Compressor) and 1 Uvdrier and 1 Serviceport and 1 Nitrogen and 1 R600kit and 1 W11574310 (3way valve) and 1 Weigh3hrs"

"Arrived on site to inspect unit for lid locked and water standing. Error f9e1, f7e4. Found pump failed. Removed excess water d replaced pump, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11396717"

"Arrived on site for RC and FC doors rusting. Upon arrival, inspected unit and confirmed issue. Water is dispensing correctly. Need to order FC and RC doors and nameplate. Also returning tech to seal gaps in liner. Office to reschedule ; ordrng 1 LW10912110 (RC door) and 1 W11223753 (Name plate) and 1 LW10913113 (FC door)"

"Arrived on site for loud noise from compressor and loud noise while dispensing water. Replaced compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Replaced tube and installed valve turned on water supply no leaks tested water dispenser unit working as designed. W11736670,wpw10143759,w11506635,8212547rp,w10786952"

"Arrived on site for no cool. Replaced the evaporator,compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.W11256565,wpw10507886,w11506635,wpw10143759"

"Arrived on site to test unit for not heating properly, tested unit found gas is igniting but glow igniter is not getting hot enough to ignite properly and after it ignites it does not stay on, replaced igniter, flame sensors and coils, tested unit unit is now starting every time, advised customer to dry a load, if issues persists customer will call back, at this time no leaks detected job complete installed WP338906, 279834, 279311"

"Arrived on site for oven not cooking properly. Food is white underneath. Diagnsotics shows f6e6, f6e0. Removed from wall. Voltage at 252, 126 each to common and ground. G-c= 0v. At board pr-pr =1.1 k. Sensor is good. Bake pulls 12 amps, broil pulls 17 amps, convection pulls 14 upper, 14 lower, fans working,. Verified continuity between p1-4 - j15-3 and p1-5 - j15-2. And p1-1 - p1-2. User interface was previously replaced. Will need new control per tech sheet. Reset for tues; ordrng 1 W11448961 (Board)"

Arrived onsite and found unit operating with failed timer not closing the heater circuit. Replaced timer. Unit is now operating as designed. Wpw10185982

Arrived on site for washer Not spinning cloths out. On arrival found f8e1 in diagnostics and unit not filling with water during rinse. Replaced w11688995 and w11688994 and tested unit. Fo7nd no leaks and washer completeing cycles. Call complete

Arrived on site to install bottom spray arm. Installed spray arm test unit and unit test good job complete.

Arrived onsite to replace previously diagnosed part. I replaced the heater and tested the unit. Unit is now heating and I confirmed by seeing the heater sizzling when water dropped on it. Unit is now operating as designed. Call complete. No water leaks present at time of service. Installed W10518394 heater.

"Arrived on site to inspect dishwasher error codes. Upon further inspection, the customer advised that a pitcher of tea had spilled on the countertop and got on the dishwasher and it stopped working and showing an error code. I placed the unit in diagnostics showing error code F8E4-water leak. I attempted to clear the code but the code would not clear and the drain pump continued to turn on. I gained access to the drain pan and float switch and found the tea had somehow gotten inside the pan and caused the float switch to engage. I removed the pan and switch and cleaned the pan and replaced the switch and retested. Unit is operating as designed. No water leaks observed during service, job completed. W11545764"

"Arrived onsite and removed and replaced the compressor and added due drier and access port. Vacuumed for 10 minutes and held. Charged to spec and observed for proper compressor function. All checks good. Unit is running and making cool. Resident unavailable at end of service so no communication about status given. W11506635, W11580057, WPW10143759"

"Arrived unit not powering on. Upon arrival,power cycled unit and there is no change. Unit is stacked and in closet. Uploaded picture on SD. Need to order control and 2 men.. office to reschedule ; ordrng 1 W11549931 (Comtrol) and 1 2men (2 men)"

Arrived on site for left upper rack falling down . Found back stop had fallen out and caused track to slid out of side rollers . Repositioned track and installed back rail stop . Rack is staying in place . No water leaks detected at time of service . No parts installed . Job complete

"Arrived on site for range tripping breaker . Block wiring and harness checked normal. Replaced both elements and control W11447783, WPW10583047, W11594271. Following service management and wp service pointer for element burn off . Checked and found no abnormal amp draws .set timer for 2 hours&30min . Instructed maintenance to check on range after two and half hours . Job complete"

"Arrived on site for food freezing in deli drawer in fresh food compartment. Per tech support replaced freezer themristor harness and cover that includes a thermistor,powered unit on ran diagnostics all test passed changed defrost setting to basic. W11394920,w11715973"

"Arrived on site for dryer not turning on. No lights. Found no voltage at junction box. Found breaker was tripped, reset and verified 248 v, 124 each side to common. Ran test and verified heater is not shorted. Not tripping. Tested and found vent is restricted. Advised vent will need to be cleaned. Unit working as designed, call complete. No parts."

Arrived onsite for broken or missing spray arm. I found the spray arm to be snapped off and the plastic to be melted. I put a new spray arm in and tested unit. Unit is now operating as designed. No water leaks present at time of service. Call complete. Installed W11550888 arm spray.

"WOES3030LS01 Arrived on site to replace previously ordered part. Upon arrival, proceeded to tested unit and trips within less than 2 minutes. Flipped breaker back on and immediately tripped. Proceeded to replace W11649136 control and still same issue. Called techline and spoke with Joe SR# 7740190277 advised to order another control directly from WP parts department. Techline stated theres a new software on the new board that will potentially fix the issue (text photo attached). Also stated its the same part number but possibly labeled as a different revision. Ordering W11649136 control. Office to reschedule ; ordrng 1 W11649136 (Control)"

Arrived onsite and found unit tripping from sensitivity incompatibility between the code breaker and the microwave oven design. Performed heat priming of the elements to establish proper operating. Unit operated properly and did not trip during hi heat priming. No parts used.

"Arrived on site to test unit for not operating properly, tested unit found drain pump not engaging, inspected pump and found a broken lower harness, replaced harness and tested, unit is now running as designed, no leaks detected job complete installed W11643701"

"WRS325SDHZ13 Arrived on site to replace previously ordered part. Upon arrival, proceeded to adjust top hinges to collapse more inward from the top so the doors can meet closer. All mechanical components are installed correctly. Called techline and spoke with Drew SR#7740192163. Customer will call customer care to escalate techline resolution. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"MVW7232HW2 Arrived to inspect not draining. I found F9E1 and F8E6 stored within servce test mode and cleared for testing. There was standing water within the tub and the drain pump would only hum and could not be jostled free. I vacuumed the water from the machine and then inspected the pump, finding debris within it that had also scored the inside of the housing. I removed and replaced the pump and then found the gear case had lost oil, that was then flung around the inside of the cabinet and in the rotor. The machine will require the gear case and slider. A drain safety strap will be required as well. No leaks observed during service. The customer will require the office to contact to arrange return service. ; ordrng 1 W11449841 (Gear Case) and 1 W10734521 (Slider)"

"Arrived onsite and replaced parts ordered by previous tech. Unit is now operating as designed. All checks good. W10734521, W11627512, W11260238"

Arrived on site to test unit for unit leaking. Ran unit and unit did not leak at this time. Unit ran for 20-30 minutes. Job complete.

"Arrived on site for dryer not working. Unit had no voltage. Breaker was tripped. Reset and checked voltage. Getting 252, 125 from each to ground and common. Heating element is not shorted to ground. Ran cycle. Unit runs and heats properly. Unable to find any reason for breaker tripping. Working as designed. Call complete. No parts."

"Arrived on site for cook top needing wp8286814 burner, wp8286813 burner, and wp8286815 burner. Tested u it and found it working as designed. Call complete"

MVW7232HW2 Arrived on site for a washer off balance. On arrival found legs to washer were way off . Uploaded photo of the back two legs inspected gearcase all looked good . Checked suspension that passed . Readjusted all legs washer is level now. Readjusted drain hose drain hose was a foot in house drain zip tied. Calibrated washer and tested in customer mode product works as it's designed client happy. No parts used on service.

"Arrived on site to test unit for not starting. Upon arrival customer stated unit stopped draining. Applied power to unit, drain pump immediately engaged but the water was not draining indicating an internal failure of the drain pump. Recommend replacing the drain pump and control as precautionary. Ordering part, no parts installed, rescheduled for 10/29.; ordrng 1 W11399437 (Drain pump)"

"KRMF706ESS04 Arrived on site to replace previously ordered part. Upon arrival, proceeded to inspect crisper UI and found sitting water corroding the board and harness. Ordering W10815669 crisper door assy, W11170612 rail harness and W10832386 crisper door gasket. No water leaks present at this time. Office to reschedule ; ordrng 1 W10815669 (Crisper door assy) and 1 W10832386 (Crisper door gasket) and 1 W11170612 (Rail harness)"

"Arrived on site to test unit for noise, tested unit could not mimic any noise customer was describing, unit is operating properly all fans are running within manufacture specifications, advised customer to take videos of the concerning noise and call us back, at this time job complete, no parts installed"

"Arrived on site to replace previously diagnosed parts. Found hub was excessively worn out causing wobble. Replaced hub(W10528947)and found unit leaking from tub. Inspected and found crack near FR corner. Recommend tub assembly, gearcase and suspension. Office to reschedule. Needing 2hrs on return visit. ; ordrng 1 W10528947 (HuB) and 1 W11219115 (Tub)"

"Arrived on site to inspect dishwasher with broken spray arm and heater. Upon further inspection, I found that the bottom spray arm became detached and fell onto the heating element causing it to melt. The heating element also became damage and was warped significantly. I replaced the spray and the heater and tested the unit. The unit is now operating as designed. No water leaks observed during service. WPW10340527 W10703867"

"Different issue from previous repair. Arrived on site for a defective damper control,replaced damper control ran diagnostics damper working as designed. Used wpw10479155"

"WFG550S0LZ4 Arrived to inspect burner not igniting. I verified the issue and inspected the burner assembly. I found the burner had oils within the orifices and after removing the debris, operation resumed. No gas leaks detected during service."

"Arrived on site for dishes on top rack do not get clean only bottom rack dishes do. Upon arrival ran diagnostics and there are no issues with motor, drain pump, or fill valve. Ran a normal cycle and found Upper spray arm spins and only releases water downward and not upward to dishes on top rack. Need to replace spray arm. Ordering spray arm, manifold, probe; ordrng 1 WP8269024 (Spray arm) and 1 WPW10258150 (Manifold) and 1 WPW10082831 (Probe) and 1 WPW10077863 (Feed tube)"

"WRF555SDFZ17 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11346622 reservoir. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site. Replaced the compressor,drier and 3 way valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w11590197,w11506635,wpw10143759,w11557671"

"Arrived on site to replace damaged door, verified door was needed, replaced door customer approved job complete W11644055"

"Arrived on site to inspect unit for gasket tearing. Inspected unit found RH RC door gasket is tearing. Replaced gasket (W10830162) X1 and used heat gun to form gasket to the frame. Unit is now sealing properly and is functioning as designed. Advised customer when opening doors, open the right door first and then the left. When closing, close the left first and then the right, this will prevent the mullion from hitting the gasket and putting unnecessary strain on it and eventually tearing. No leaks detected, job complete."

CET9100GQ2 Arrived on site to install part. On arrival tested new part that didnt fix issue. I called Comercial whirlpool we pin point power issues. Then techline asked me to remove back cover to test wiring. That's when I seen power cord was resting on the belt and it had removed a large piece of the power cord . Uploaded photo of power cord ordering part#WPW10205499 .; ordrng 1 WPW10205499 (Washer power cord)

Arrived on site for unit not starting. Ran diagnostics and there are no saved error codes. Ran a diagnostics cycle and test passed. Ran a normal cycle and unit starts and operates correctly. Found the issue is the 2 step start behavior change per service pointer W11648603. Unit is operating as designed. No leaks present. Job complete

"Arrived on site replaced gearcase ,slider,rotor ,clutch , wash plate W10754448, W10734521, W11393685, W10754161, W10752283. Ran load calibration and diagnostics test wash all checked normal. No water leaks detected at time of service . Did advise to run couple clean cycles before use to flush out . Job complete"

"Arrived on site and replaced gearcase(W11454372), splitch(W10721967), pulley cover(W11409708), belt(W11239857) and suspension(W11217817). Unit now working as designed. Found unit would just randomly power off. Found if power cord not held in the right spot unit will no get voltage. Advised customer to have outlet replaced. No leaks detected. Job complete."

Arrived on site with new door for water line freezing. Removed shelves and bin. Replaced door. Reassembled and verified operation. Call complete.

"Arrived on site to test unit for no power. Upon arrival customer stated unit just shut off, he cycled power but no changes. Verified issue, when plugged in ice maker will not turn on. Removed plug from the external drain pump and plugged it in, unit started up indicating external drain pump has failed.Replaced external drain pump (W11539855) and tested unit, unit turned on properly. Started a max ice cycle, unit filled with water, recirculated and drained. External drain pump engaged properly. After the flush cycle, unit filled with water once again and started to produce an ice sheet. Unit is now running as designed, no leaks detected, job complete."