We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near Temple, TX 76502
Jonathan M
Job Details:
11/09/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the filter housing and tested the unit. The unit is working and operating as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near Fort Cavazos, TX 76544
Tyler
Job Details:
11/09/2023
Arrived on site for dishwasher not starting and flashing lights. Upon arrival found unit leaning forward far enough that water was leaking from under door and into leak drip tray. Found water had triggered float switch and was preventing unit from running a cycle. After leveling and reinstalling unit I found dishwasher no longer leaked and cycled as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Fort Cavazos, TX 76544
Tyler
Job Details:
11/09/2023
Arrived on site for refrigerator not sealing fc door and forming ice around door. Upon arrival confirmed failure and found top left of fc gasket warpped. Replaced gasket and reshaped it to liner. Found fc door sealing as designed call complete
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Austin, TX 78734
Joe Z
Job Details:
11/09/2023
"Arrived on site for lights intermittently lighting. Upon arrival, inspected unit and ui is not responding. Test polarity at supply and junction box and is good. Removed front panel to inspect control. Found all connections are secured. Noticed that opening and closing the door the lights flashed. Found that at bottom of door where Harness folds under unit, when touching harness the lights flicker. Need to replace harness. Ordering harness. Office to reschedule. ; ordrng 1 W11213034 (Main harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Austin, TX 78723
Matthew
Job Details:
11/09/2023
Arrived on site to replace faulty tub. Replace tub and transferred over components. Ran test cycle and unit is not leaking. Job completed . Transferred over model and serial tag to new tub but adhesive is not as sticky. Recommend customer replace a small piece of tape over serial tag so that it does not get lost.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78738
Joe Z
Job Details:
11/09/2023
"Arrived on site for door gasket not sealing correctly. Upon arrival,inspected unit and found failed gasket. Gasket is pressed between outer door and liner. Recommend replacement of door. Ordering door and need Autho. Office to reschedule ; ordrng 1 W10782355 (Fc door) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Round Rock, TX 78665
Gerald
Job Details:
11/08/2023
WDF331PAHS1 arrived on site to inspect a dishwasher not heating and drying dishes. Ran the diagnostic cycle and the heating element operated as designed. Checked the resistance and the element is within operating range. Informed the customer on the use and care of the unit and set the rinse aid dispenser to the appropriate level. No water leaks observed during service
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Canyon Lake, TX 78133
Andrey
Job Details:
11/08/2023
"Arrived on site to test unit for not going into spin cycle, tested unit found multiple F8E1 errors, ran diagnostics and found hot water valve is humming but not opening, belt squeaking excessively, recommend replacing valve, belt, shift actuator and capacitor as precautionary do to washer sometimes gets stuck in spin mode and will not shut off, office to reschedule ; ordrng 1 W11513255 (Valve) and 1 W11481722 (Shift actuator) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Canyon Lake, TX 78133
Andrey
Job Details:
11/08/2023
"Arrived on site to test unit for excessive shaking, customer stated that depending on the load washer starts to bang around, smaller loads are intermittent, tested unit found all components working properly, inspected basket and found holes towards the middle of basket are not punched all the way through causing incorrect drainage during spin, ordering basket office to reschedule ; ordrng 1 W11513243 (Basket)"
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Leander, TX 78641
Miguel
Job Details:
11/08/2023
"Arrived on site for lower oven not meeting temperature. Customer also says it gets warm near oven. Advised customer oven is designed to removed heat from controls and blow that out front so and it also vent in front. This is normal. Test confirmed all fans are heaters are working, fans are working. Tested and performed oven calibration for customer. Call complete. 186.71 Auth code: X49R34"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Georgetown, TX 78628
Blake
Job Details:
11/08/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the UI and tested. The unit now operates as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Georgetown, TX 78628
David Z
Job Details:
11/08/2023
"Arrived on site to diagnose washer that is making noise when spinning. I ran unit and confirmed some abnormal squeaking coming from the bottom end that sounded like a slipping belt. Found some belt marks on the cam, but unit had only run 2 loads. Ordering a belt and cam to reduce noise, but also advised customer to run a few loads to break the unit in and noise may dissipate. Advised to let maintenance know if more loads remove the noise. Reacheduled for 11/15, or earlier if we are going on site for other jobs and units. ; ordrng 1 W11611297 (Belt)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Copperas Cove, TX 76522
Tyler
Job Details:
11/08/2023
Arrived on site for washer making a screeching noise during spin. Upon arrival confirmed failure. Found rubbing marks on clutch and slider and spanner nut had come loose. Replaced clutch and slider and tighten down spanner. Found washer working as designed with no leaks when a load of towels was washed. Call complete
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Bastrop, TX 78602
Joe Z
Job Details:
11/08/2023
"Arrived on site for making loud noise. Upon arrival, test unit and noise is coming from blower wheel. Disassembled unit to inspect blower wheel. Found wheel is wobbly. Have to break the wheel due to being seized to motor shaft. Need to replace wheel and motor. Replaced wheel and motor and test unit. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Austin, TX 78759
Luis
Job Details:
11/08/2023
"Arrived on site for door handle issues. Removed fresh food door handle adjusted set screw on door,reinstalled handle checked door operation good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt138ffdm01
Near Manor, TX 78724
Joe Z
Job Details:
11/08/2023
Arrived on site for icemaker issues. Upon arrival found harness at icemaker is not secured. Harness connection has been secured. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Pflugerville, TX 78660
Blake
Job Details:
11/08/2023
"Arrived on site to inspect refrigerator not making ice. i found temperatures very close to the set temperatures. I found error code E2 once again. I found good readings from the ice box fan, ice container level sensor, ice maker thermistor. The motor will run but never find home position. I called Whirlpool techline and spoke with Butch 7737750333. Butch recommended testing voltage on the high voltage board at P7 3-4. I found improper voltage when the ice maker reaches home position. Butch recommends replacing the high voltage board to resolve. I removed and replaced the high voltage board and tested. The ice maker now finds home position. The unit now operates as designed. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Kyle, TX 78640
Matthew
Job Details:
11/08/2023
Arrived on site for union. Not making ice. Upon arrival customer explained unit is not making ice for dispensing water. Inspected unit and found supply valve was shut off. Turned on supply intestine. Unit is now dispensing ice recommended customer dispense 2 gallons worth of water out to prep new filter. Also notified customer that the flooring underneath the unit is peeling took pictures of pre-existing floor scratches and damage. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Georgetown, TX 78633
David Z
Job Details:
11/08/2023
"Arrived on site to follow up on sealed system repair. Tapped system and found good pressure remaining, even with unit unplugged for a week. Evacuated system and replaced compressor and drier. Vacuumed down unit and verified good vacuum present. Vacuum held for 15 minutes with no loss. Charged to spec. Powered on unit and ran. Verified proper function from compressor. Repair completed."
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US6HS00
Near Hutto, TX 78634
Blake
Job Details:
11/08/2023
Arrived on site to inspect cooktop. The customer informed me the RF element would not turn off even when the knob was in the off position. I tested and found the element cycling and turning off properly. I disassembled the unit and found no issues. The infinite switch failed and kept supplying voltage to the element in the off position. I removed and replaced the infinite switch and the element. I reassembled and tested. The unit now operates as designed. I called Whirlpool safety and documented my findings 7737699077.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78748
Luis
Job Details:
11/08/2023
"Arrived on site for not dispensing water. Found loose connection at valve,reinstalled harness tested water dispenser unit working as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KBS2
Near Cedar Park, TX 78613
Maurice R
Job Details:
11/08/2023
Arrived onsite for dishwasher missing toe panel. Installed the screws since the toe panel was there. Had to adjust the feet to raise the top of the unit to the counter. No water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Briarcliff, TX 78669
Leonardo
Job Details:
11/08/2023
Arrived on site to test unit for unit not igniting. Found orifice clogged. Cleared orifice test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDW11
Near Pflugerville, TX 78660
Blake
Job Details:
11/08/2023
Arrived on site to inspect top mount refrigerator. I found ice build up on the evaporator. I removed the ice and found the drain clogged with ice. I cleared the drain and found voltage to the evap fan but no operation. I removed and replaced the evap motor and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78750
Luis
Job Details:
11/08/2023
"Arrived on site for no ice in freezer section. Found icemaker not running through a forced harvest replaced defective icemaker,powered unit on icemaker ran through a harvest and filled with water."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM0
Near Seguin, TX 78155
Matthew
Job Details:
11/08/2023
Arrived onsite for unit cutting off mid cycle and not tuning back on. Upon arrival inspected unit. Found control is having intermittent issues. Replaced control and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Andice, TX 78628
Maurice R
Job Details:
11/08/2023
Arrived onsite for previously diagnosed parts. Installed the suspension and the basket and ran calibration cycle then ran diagnostics cycle. The unit did move. I leveled the tub so it is in the center of the opening. The unit is operating as designed and no water leaks detected during installation.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Austin, TX 78752
Scott
Job Details:
11/08/2023
Arrived on site for broken glass on oven door . Found outer glass broken . Also found side trim pieces missing . Ordering trim pieces . Call to set return ; ordrng 1 W11449263 (Door handle) and 1 W10761018 (Trim left side) and 1 W10761014 (Trim RH)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Liberty Hill, TX 78642
Gerry C
Job Details:
11/08/2023
"KRFF577KPS02 Arrived to inspect noise. I found the damper was very loud and required replacement. After the work was complete the unit resumed normal, quiet operation. No leaks observed during service."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Leander, TX 78645
Miguel
Job Details:
11/08/2023
"Arrived on site for washer making loud noise in spin, customer says it sounds like its working too hard, ran diagnostics and found no errors. During spin a heard a squeak. Removed cam from bottom and found dark oil. Needs new gearcase. Splutch and belt. Reset for wed; schdld next appmnt for 11/15 WED PM"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78704
Kimo
Job Details:
11/08/2023
Arrived onsite to replace a damaged front panel on a DW upon arrival I replaced the damaged panel and tested the unit and found the unit operating as designed
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA00
Near Horseshoe Bay, TX 78657
Lou
Job Details:
11/08/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not making good ice and the ice slabs getting stuck in the evaporator due to calcium build up, I disassembled the unit and evacuated the refrigerant and removed and replaced the compressor, access valve, non-UV drier and evaporator. Vacuumed the system and pressures held good at -30/0. Installed 5.75oz of R134a refrigerant and reassembled the unit and tested. Unit is operating as designed and pressures are at 0/120. I finished reassembling the unit and turned the unit on and allowed it to begin to make a slab of ice. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Canyon Lake, TX 78132
Matthew
Job Details:
11/08/2023
Arrived onsite for failed Compressor. Replaced compressor and flushed with nitrogen. Pulled vacuum and held. Charged per spec and tested. Compressor and evaporator fan never kicked on. Tested voltage at compressor harness and was missing 120 vac. Checked voltage at control and missing 120 vac. Need to order control. and evaporator fan not running. No voltage at control. Ordering control and harness. Office to reschedule.; ordrng 1 W11648068 (Power harness) and 1 W11435965 (Evap harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, TX 78746
Wesley
Job Details:
11/08/2023
Arrived onsite for drying performance concerns. Advised customer on using rinseaid to reach optimal performance. All checks good. Tested and reset unit in diagnostics and verified good heater function. Provided advise on use and care best practices.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, TX 78746
Wesley
Job Details:
11/08/2023
Arrived onsite and found unit knob broken. Replaced the knob. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model WDP540HAMZ0
Near Temple, TX 76502
Sterling
Job Details:
11/08/2023
On arrival verified complaint of not washing. Replaced sump assy and ran test cycle. No leaks observed during service and all components activated correctly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Buda, TX 78610
Leonardo
Job Details:
11/08/2023
Arrived on site to install bottom and upper spray arm. Relaxed both parts test unit and unit test good job complete.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Temple, TX 76504
Sterling
Job Details:
11/08/2023
On arrival verfied complaint of not starting cycles correctly. Did visual check of gearcase and splutch found no debris or oil. Capacitor is dry as well. Verified motor ohms and shifter. Ran diag and found no error codes. During manual check all components activated but the shifter when activated would shift twice and then the main board would turn off. Then turn back on with only the lid lock light on then shuts off and unlocks the lid. Confirmed failure twice more. Replaced control and error no longer continues. Job complete. No leaks during service.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Austin, TX 78746
Wesley
Job Details:
11/08/2023
Arrived onsite and found unit operating with a crooked door alignment. repaired by adjusting alignment and trim. Unit is now within specifications. All checks good. See pic. Customer concerned about tight installation tolerances.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near West Lake Hills, TX 78746
Luis
Job Details:
11/08/2023
"Arrived on site for deli door issues. Found set screw not installed into handle correctly,removed door handle,removed set screw reinstalled set screw to catch threads,installed handle tested crisper door operation unit working as designed"
We serviced a
FRIGIDAIRE FREEZER
Model FPRU19F8RFF
Near Spring Branch, TX 78070
Andrey
Job Details:
11/08/2023
"Arrived on site to test unit for E7 error, tested unit found E7 error code flashing and everything is freezing in unit, unit temp set to 33 and buttons to change temp are unresponsive, will need to replace control to fix issue, control is on order office to get authorization and reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model WED6120HC0
Near Hillsboro, TX 76645
Jonathan M
Job Details:
11/08/2023
"Arrived on site for a dryer that will not start a cycle. Inspected unit and work area. Did confirm that the unit would turn on, but that the dryer would not start. Check voltage to the unit and found proper voltage and polarity. Gained access to the control and checked the door switch. Found the door switch, making and breaking indicating a good circuit. Checked the motor circuit and found it open. Gained access to the interior cavity and found the belt broken, causing the idler pulley to engage on the belt switch. Got authorization from claims to install the belt replaced the belt and tested the unit. The unit began to work and operate as designed. Call complete. ; ordrng 1 Needsautho (Needs autho)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Austin, TX 78746
Wesley
Job Details:
11/08/2023
Arrived onsite and found unit operating with failed support. Replaced support. Unit is now operating as designed.
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Leander, TX 78645
Miguel
Job Details:
11/08/2023
"Arrived on site for flames being a different color. Also front 2 burner do not always light. Flames are mostly blue now. Customer says when it rains it turns red. Advised customer this is caused by impurities or something getting in gas lines. Called tech line. Sr# got disconnected. Attempted to repair front outside burners per Service Pointer - W11643965. Got left better but rfront right still not lighting properly. Recommend new holders, burner head and screws reset for Wed; ordrng 2 W11337062 (Holder)s and 2 W11344539 (Burner head)s and 4 W11323261 (Screw)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA01
Near Horseshoe Bay, TX 78657
Lou
Job Details:
11/08/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the LED board failure, I removed and replaced the control board and tested and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID FREEZER
Model KRFF507HWH00
Near Seguin, TX 78155
Matthew
Job Details:
11/08/2023
"Arrived on site for unit having lighting issues. Upon arrival inspected unit and found upper lights dim and freezer like completely out. Per service pointer and special project, all single point LEDs need to be replaced with three-point LEDs. Ordering kit, office to reschedule ; ordrng 1 W11683244 (12 led kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near San Marcos, TX 78666
Andrey
Job Details:
11/08/2023
"Arrived on site to replace previously diagnosed basket, replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hillsboro, TX 76645
Jonathan M
Job Details:
11/08/2023
Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer advised the unit will fill and drain but the unit will not recirculate the water with a Spring arms. Were in the unit through diagnostics and found an F4 E3 (wash motor not running) and F7 E1 (heater deactivated) error codes. Did confirm the customers complaint and found the washer motor had failed. I replaced the wash motor and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS22
Near Austin, TX 78739
Leonardo
Job Details:
11/08/2023
Arrived on site to replaced control board. Relaxed board test unit and unit test good. Heated water for a minute job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Leander, TX 78641
Miguel
Job Details:
11/08/2023
Arrived on site for refrigerator making noise. Ran diagnostics and confirmed noise coming from diffuser. Replaced diffuser. Verified operation. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Killeen, TX 76542
Tyler
Job Details:
11/08/2023
"Arrived on site for dishwasher needing previously diagnosed stopper and adjuster kit. Upon arrival installe dparts and found unit working as designed, call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78749
Luis
Job Details:
11/08/2023
Delivered deli door
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Austin, TX 78738
Leonardo
Job Details:
11/08/2023
Arrived on site to test unit for left front burner not igniting. Test unit and found clogged burner head. Cleared clogged test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Liberty Hill, TX 78642
Gerry C
Job Details:
11/08/2023
WOD51EC0HS20 Arrived to install previously diagnosed and ordered part. I removed the faulty UI and installed the replacement. The unit resumed full normal functions.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Harker Heights, TX 76548
Tyler
Job Details:
11/08/2023
"Arrived on site for dryer making a squealing noise when used. Upon arrival confirmed noise issue and traced it to back right roller support. Used repair kit and replaced rollers, belt, and pully. Found noise no longer present and unit heating as designed call complete"
We serviced a
JENN-AIR OVEN
Model JGRP548HL01
Near Canyon Lake, TX 78133
Andrey
Job Details:
11/08/2023
"Arrived on site to test unit for left oven not heating, tested unit found left oven clicking but no spark, recommend replacing igniter and DSI board, ordering parts rescheduled for 11/30 but customer wants it done sooner if possible ; ordrng 1 WPW10511278 (DSI board) and 1 W11355922 (Left oven bake igniter)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78758
Scott
Job Details:
11/08/2023
"Arrived on site for washer not agitating . Ran diagnostics,no error codes . Found bolt in agitator loose . Tighten bolt down . Unit passed test wash . Instructed on proper loading methods . No water leaks detected at time of service . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Austin, TX 78750
Luis
Job Details:
11/08/2023
"Arrived on site for ice build up in freezer section. Found bottom of mullion bowed preventing even seal from gasket placed light at bottom light showing through took multiple pictures of issue. Called tech support,sent pictures to tech support tech support sending information and pictures to product review team SR#773774478"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Austin, TX 78730
Paul
Job Details:
11/08/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. Upon trying to get the refrigerator out of the cabinet and off the concrete floor up onto the wood floor in front of it we found the right side trim hitting the cabinet above the unit before the wheel was high enough to set on the wood floor. The customer wants to cut the back of the trim off for it to clear. I called the office and was instructed to let the customer know we were not allowed to alter the refrigerator and we cannot do anything with the floor or cabinets. I explained everything to the customer and he stated he was going to cut it and call the warranty company to get us back out. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Cedar Park, TX 78613
Maurice R
Job Details:
11/08/2023
Arrived onsite for washer with a leak. On inspection found water marks coming out of the over sud vent and you can see the water marks on the bottom of the washer. Informed the customer on how not to over sud the unit. Customer said it only happens when you do multiple loads in one day. Could not duplicate the leaking on the unit. No water leaks detected during service.F5E2 F0E2
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Pflugerville, TX 78660
Blake
Job Details:
11/08/2023
"Arrived on site to inspect top load washer noise. I found the cam pulley nut has gotten loose causing the pulley to drop and rub on the motor cover. I removed and replaced the cam, actuator, and belt. I reassembled and tested. The unit now operates as designed. No leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Andice, TX 78628
David Z
Job Details:
11/08/2023
Arrived on site to diagnose range throwing F8E0 error for fan speed too low. Ran unit and found fan never came on. Checked fan and found it was never plugged in from factory. Connected fan and verified proper function and full preheat. Repair completed.
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Austin, TX 78746
Wesley
Job Details:
11/08/2023
Arrived onsite for sub optimal ignition and replaced the burner head to improve performance. Unit is now operating as designed. Advised customer on the difference between power burner and normal burner function.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Georgetown, TX 78633
David Z
Job Details:
11/08/2023
"Arrived on site to diagnose dryer that is not powering on. Tested unit and found good power to unit and control, but dead console. Replaced console and tested unit. Verified unit working as designed and heating. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Canyon Lake, TX 78133
Andrey
Job Details:
11/08/2023
"Arrived on site to test unit for not dispensing water, customer stated it is dispensing but at times to valve starts to pulsate loudly, was able to mimic issue, replaced valve and advised customer to monitor, if issue persists then a pressure regulator will need to get installed, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Austin, TX 78748
Luis
Job Details:
11/08/2023
"Arrived on site for door seal issues. Found gasket falling out of door liner channel,added adhesive to liner channel reinstalled gasket checked door operation good."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Kimo
Job Details:
11/08/2023
Arrived onsite to install properly ordered parts. Upon arrival I pulled the unit apart and found the missing screws on the inside of the unit and I was able to straighten out the base of the unit and the leveling feet where still in useable condition so I reused them The in up the unit back together and tested and found that the rattling was gone.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS01
Near Cedar Park, TX 78613
Maurice R
Job Details:
11/08/2023
Arrived onsite for previously diagnosed parts. Went to install the transformer and the part in the box was a fan. Right box wrong part from the factory. ; ordrng 1 WP4375079 (Thrmst fix)
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS05
Near Hutto, TX 78634
Gerald
Job Details:
11/08/2023
"KCGS550ESS05 arrived on site to inspect a cooktop not sparking. Upon arrival the customer stated that the unit works but when it stopped, the circuit breaker was tripped. I tested the unit and found that all burners were operating as designed. Upon further inspection of the unit I found that one of the wires in the harness was pinched and stripped exposing the wire to potential arcing. Replaced the harness and verified that all wires are secure and clear of any potential damage. Adjusted the flame height per customer request. No gas leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Leander, TX 78641
Paul
Job Details:
11/08/2023
Arrived onsite for a dishwasher not starting. The customer stated it would keep beeping at them so they unplugged it. I powered the dishwasher up and it went into standby mode with no issues. I checked stored error codes and found an F8E4 and F9E1. I found water in the overflow pan. I found the drain pump working as deigned. I emptied the pan and ran the diagnostics cycle finding the machine working as designed with no leaks or issues. I found the fill valve shutting off and not weeping. I went over detergent use with the customer and explained how to look for sudsing and steps to take if this is happening. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Temple, TX 76501
Sterling
Job Details:
11/08/2023
"On arrival verified complaint of incorrect temps. Current temps on arrival are 0 and 36. Per customer unit will run correctly for a few days and then Randomly fail. Will be warm 24 hrs and then cool again, installed a data logger and rescheduled for 11/16.; schdld next appmnt for 11/16 THU !"
We serviced a
WHIRLPOOL COOKTOP
Model WFG550S0LZ4
Near Leander, TX 78641
Miguel
Job Details:
11/08/2023
"Arrived on site for burners having a different color flame. Center burner not working. Customer says it happens in morning. Arrived on site and was unable to duplicate. Found all flames blue. Advised customer a dehumidifier, paint or anything that changes the oxygen in air may cause failure. It is more likely that there are impurities in gas. Removed center burner. Cleaned and cleared orifice and build up under cap. Verified operation. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78724
Joe Z
Job Details:
11/08/2023
Arrived on site for not making ice. Upon arrival. Unit does not have an icemaker. Advised customer that icemaker is an accessory and will need to contact the manufacturer. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78717
Maurice R
Job Details:
11/08/2023
"Arrived onsite for dryer making noise. On inspection I could hear debris in the blower wheel. I gain access to the back on the unit. I found the debris in the blower wheel, removed it and reassembled the unit. Tested the unit and the noise is gone. Apt #4308"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78717
Maurice R
Job Details:
11/08/2023
Arrived on site for previously diagnosed parts. Installed the light switch and the light is working as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78735
Leonardo
Job Details:
11/08/2023
Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Austin, TX 78758
Luis
Job Details:
11/08/2023
"1338Arrived on site for no ice. Found obstruction in fill line,removed obstruction ran harvest test passed icemaker filled with water. Noticed water line kinked due to shut off valve placement if issue occurs with no ice again adjustment to shit off valve will be needed so water line doesnt kink when unit is pushed back into placement"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Pflugerville, TX 78660
Kimo
Job Details:
11/08/2023
"Arrived onsite to install provided ice maker. Upon inspection I found that the ice maker was not the correct one, the APT COMPLEX. Will obtain the correct ice maker and have us come back for installation apt to call when they have part"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78731
Wesley
Job Details:
11/08/2023
Arrived onsite for intermittent control function and ui panel responsiveness. Found some evidence of a debris short on the control. Cleaned control and reassembled. Unit is now operating as designed. Advised customer on findings. All checks good.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM04
Near Austin, TX 78745
Luis
Job Details:
11/08/2023
"Arrived on site for multiple issues. Found defective fresh food door gasket,loud noise from damper control and rust on all 3 doors ordering new doors,damper control and gaskets; ordrng 1 WPW10594329 (Damper control) and 1 13094747SQ (L ff door) and 1 13094739SQ (R ff door) and 1 13094917SQ (Fzr door) and 1 WPW10214168 (Nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Georgetown, TX 78633
David Z
Job Details:
11/08/2023
Arrived on site to diagnose refrigerator not making ice in the freezer. Tested unit in test 121 and found a message for bin full. Watched unit cycle and didn't see bail arm move at all. Replaced icemaker and retested. Verified unit working as designed. Repair completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Leander, TX 78641
Paul
Job Details:
11/08/2023
Arrived onsite for a refrigerator with temps rising is both compartments and not making ice but can hear the water noise but still no ice. I tested temps on arrival and found the RC at 37 degrees and the FC at -2 degrees. I found the ice bucket about 3/4 full and the ice in the bucket looked evaporated. I found no error codes for the icemaker. I found the ice fan working. I ran a harvest test and small slivers came out. I ran the fill test and found no water to the icemaker. I tested the valve using a 1/4 hose and the valve worked as designed. I ran service test 19 and had 12VDC to the fill tube heater and found it drawing amperage and working. After running it a minute I tried the fill test again and the icemaker filled properly. I called techline and spoke with TJ SR# 7737751519. TJ advised coming back with a new fill tube heater and making sure it is in contact correctly at the fill tube and icebox housing and to bring a valve if the heater is good. Ordering W11482383 valve and W11226501 heater. Office to RS.; ordrng 1 W11226501 (Heater) and 1 W11482383 (Valve)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Kyle, TX 78640
Leonardo
Job Details:
11/08/2023
Arrived on site to test unit for right rear burner not igniting. Cant see any spark from igniter. Replaced module and unit still not working. Will need to replace igniter office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Hutto, TX 78634
Blake
Job Details:
11/08/2023
Arrived on site to inspect refrigerator RC lights not working. I found the RC module flickering. I am ordering the RC module to resolve. No leaks observed during service. ; ordrng 1 W11527432 (RC module)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78724
Joe Z
Job Details:
11/08/2023
"Arrived on site for not powering on. Upon arrival, test polarity and is good. Reset control and is responding correctly. Ran diagnostics and got error code F7-E5 shifter fault. Used actuator W11481722 from Truck stock. Test unit and is operating as designed. No leaks present at this time. Job complete contacted Kurt from techline. Let him know findings. SR# 7737751456"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Hutto, TX 78634
Blake
Job Details:
11/08/2023
Arrived on site to inspect single wall oven error code. The code being displayed is F3E0. I removed the unit from the wall and found a bad connection on the temperature sensor connector. I removed and replaced the sensor and adjusted the connection. I reinstalled the unit and tested. The unit now operates as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Austin, TX 78739
Leonardo
Job Details:
11/08/2023
Arrived on site to test unit for unit leaking from vent. Removed front panel saw water on vent. Replaced vent test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Seguin, TX 78155
Matthew
Job Details:
11/08/2023
Arrived onsite for unit not receiving enough water. Tested and found supply line kinked. Secured supply line. Tested and now unit is functioning properly. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Round Rock, TX 78664
Gerald
Job Details:
11/08/2023
KOCE500ESS11 arrived on site to inspect broken support. Verified customer concerns. Part was damaged in the box. Reordering the supports. Unit has not been serviced. SVC fee to be collected upon return. Returning tech to inspect part prior to arrival. ; ordrng 1 W10909479 (Supports)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Round Rock, TX 78665
Gerald
Job Details:
11/08/2023
WDT750SAKZ1 arrived on site to inspect a dishwasher with an F8E4 error code. The customer stated that even with very little soap the unit makes a lot of foam. Inspected and found the float switch sitting in soapy water. Learned that the customer is using dishwashing liquid made for hand washing dishes. Informed the customer about the proper products to use in the unit and gave advice about care of the unit. Poured the water out of the drip tray and reassembled the unit. Tested and the unit operated as designed with no water leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78723
Joe Z
Job Details:
11/08/2023
Arrived on site for fc light not operating. Upon arrival inspected unit and found thin piece of frost causing door switch to stick. Cleared frost. Unit is operating as des. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Georgetown, TX 78626
Gerald
Job Details:
11/08/2023
WGD4850HW2 arrived on site to inspect a dryer not heating. Inspected all sensors and connections in the back of the unit and found everything secure and within operating range. Tested the Ignitor and found it to be good. Tested the valve and found that pins 1-3 were showing open but the rest of the connectors were within operating range. Also found damage to the pulley. Ordering the pulley and gas valve for R/S. No gas leaks detected during service.; ordrng 1 WP8318277 (Gas valve) and 1 WP691366 (Pulley)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Lorena, TX 76655
Jonathan M
Job Details:
11/08/2023
Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer explained that the unit does make ice often on but that they are having more and more issues with the icemaker consistently making ice. Did confirm only two batches of ice in the ice container. The customer advised that is all the ice that it has made in the last 12 hours. When ahead and replace the icemaker and tested the unit. The unit is now working an operating as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EB1
Near Del Valle, TX 78617
Matthew
Job Details:
11/08/2023
Arrived onsite to complete repair. Replaced cord. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOES5030LZ00
Near Kyle, TX 78640
Leonardo
Job Details:
11/08/2023
Arrived on site to test unit for unit not working. Test unit and found console not connected correctly. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHW
Near Fort Cavazos, TX 76544
Tyler
Job Details:
11/08/2023
"Arrived on site for dishwasher leaking and not starting. Upon arrival found dishwasher leanin* heavily forward from not being installed correctly. Found water was pouring out of front of door and falling down into drip pan under unit triggering leak switch. Correctly leveled and installed 7nit and cleared water. Found dishwasher fully working as designed with no leaks, call complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Spring Branch, TX 78070
Andrey
Job Details:
11/08/2023
"Arrived on site to test unit for not draining, tested unit found failed drain pump, replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near Pflugerville, TX 78660
Blake
Job Details:
11/08/2023
Arrived on site to inspect double wall oven. The customer showed me damage on the bottom of the unit that was there when they recieved it. I called Whirlpool techline and spoke with Butch 7737751685. I documented the damage with Butch and sent him photos. Butch instructed the customer call customer care for further information.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Robinson, TX 76706
Jonathan M
Job Details:
11/08/2023
"Arrived on site for a washing machine that wont go past the filling portion of the cycle. Inspected unit and work area. Ran unit through diagnostics and found an F8 E1 (long Ill) error code. I tested both valves and found the cold water valve, barely pulling in any water. Went to check the water supply at the wall, and even in the off position at the wall, I found full water pressure through the water hose. The customer attempted to turn off the water at the main, but was unable to do so. Ordering the water valve, but the customer will need to be able to turn off the water prior to the return trip. Rescheduled the customer to 11/16.; ordrng 1 W11210463 (Valve) and 1 W11170317 (Valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
Lou
Job Details:
11/07/2023
"Arrived on site to inspect dishwasher door seal. Upon further inspection, I found the door seal good, but the control panel fascia was peeling away from the panel (photo). I placed the unit in diagnostics showing no error codes and tested and unit is operating as designed. I am ordering the control panel (console) and UI and scheduled return service for 11/15/23. No water leaks observed during service.; ordrng 1 W11460908 (Control panel) and 1 W11460962 (UI)"