Service History 189

We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fischer, TX 78623
Andrew
Job Details: 05/20/2021
"Arrived on site to test unit for upper RC lights and FC light no illuminating. Found FC light module is no good. Replaced module and applied caulking per customer preference. Tested unit, unit works good. No leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78717
David S
Job Details: 05/20/2021
"Arrived on site to diagnose dishwasher not filling or washing, customer informed that he thinks there might be an issue with the plumbing, we put unit into diagnostics and found error code F7e1 signifying wash motor issue, we put the unit into a diagnostic cycle and found that the motor was not operating as designed. Ordering motor and sump assembly for return visit, office to reschedule. Job complete. ; ordrng 1 W11460945 (Sump and motor assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Smithville, TX 78957
Matthew
Job Details: 05/20/2021
"Arrived onsite for refrigerator not cooling in RC and FC. Temperature in freezer is room temp and fridge is slightly cool. Compressor and fans are running but absolutely no frost pattern on evaporators. Compressor is running hot. Found what looked to be oil on line with lokring. Unit has sealed system issue (discussed with SW). Need to order compressor, evaporators and dryer. Returning with inverter and ordering 3way valve just in case ; ordrng 1 W10779331 (compressor) and 1 W10913906 (coupler) and 1 W11429997 (THREE WAY VALVE ) and 1 W11429997 (THREE WAY VALVE ASSEMBLY ) and 1 W11505166 (RC EVAP) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB00
Near Round Rock, TX 78681
David S
Job Details: 05/20/2021
"Arrived on site to diagnose no cool issue In the refrigerator section, we gained access to the freezer evap after steaming out ice surrounding the evap cover and found that the evap motor is seized, we tested continuity to the fan from the control and found it to be good, we checked voltage on the motor and readings were intermittently different, after gaining approval we removed the fan motor and replaced it, unit is now operating as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Kayman
Job Details: 05/20/2021
Arrived onsite for refrigerator with door closure issues. Upon inspection I found the complaint is for the drawers not automatically closing specially the left side pantry drawer. I confirmed the complaint. I removed the drawer face and the unit would close every time as designed but once the drawer face was on it would close but leave a half an inch gap. I am ordering the rails for that drawer to compete the repair. Left adapter (W11397195) right adapter(W11409809) harness JIC(W11170612) office to R/S due to part availability. ; ordrng 1 W11397195 (Left adapter) and 1 W11409809 (Right adapter) and 1 W11170612 (Harness)
We serviced a
GE DISHWASHER
Model GLD4600N10BB
Near Harker Heights, TX 76548
Al
Job Details: 05/20/2021
"Arrived back on site to inspect dishwasher burning smell.Tested the unit in diagnostics test mode and found the wash motor wasnt working.Accessed the motor and found the clip on the motor plug wasnt seated into the motor, causing it not to wash.I plugged in the motor harness and unit completed all functions.The burning smell the customer was smelling was the heater.All wires and connections were all intact.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Austin, TX 78754
Scott
Job Details: 05/20/2021
"Arrived on site ,replaced igniter and sensor . Ran preheat,all checked normal. No gas leaks detected at time of service. Job complete ."
We serviced a
FRIGIDAIRE DRYER
Model FFQG5000QW2
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/20/2021
"Arrived on site to install previously diagnosed part. Installed thermostat and tested dryer. Dryer still not heating. Ohmed motor, coils, and thermostat. All tested good. Tested limiter and it was faulty. Removed limiter and installed new limiter. Tested dryer and still no heat. Ohmed out new igniter and it was faulty. Installed original igniter and tested dryer. Dryer heating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KUWS24LSBS
Near Austin, TX 78732
Robert
Job Details: 05/20/2021
Arrived on job for complaints of not cooling. Found thermostat not working.
We serviced a
KITCHENAID OVEN
Model KSGG700ESS1
Near Austin, TX 78748
Leonardo
Job Details: 05/20/2021
Arrived on site to test unit for error function not available. Test unit and found error codes in unit of function not available and run away temp. Reset board and replaced sensor. Test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Manchaca, TX 78652
Luis
Job Details: 05/20/2021
"Arrived on site for no cool. Found no traces of dye in around evaporators,removed compressor cover found dye residue attempted to find trace of leak found cap tube broken in liner wall
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Georgetown, TX 78626
Tommy
Job Details: 05/20/2021
Arrived onsite for washer leaking. Upon arrival found unit stacked. Job will require two man. ; ordrng 1 W10599356 (Valve) and 1 W10599356 (Bellow dispenser) and 1 W11183219 (Pipe) and 1 WPW10562025 (Drain hose) and 1 WPW10605427 (Pump)
We serviced a
GE REFRIGERATOR
Model GSH25JFXNBB
Near Waco, TX 76705
Jonathan
Job Details: 05/20/2021
Arrived on site for a refrigerator that?s making a clicking sound and is not cooling. Inspected and worked area. Plugging it in and found the unit trying to turn on the compressor but failing to do so. Replaced starting device and tested unit. Unit began to run as designed and started to cool. Advise customer to get the unit 24 to 48 hours before property. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Spicewood, TX 78669
Brandon
Job Details: 05/20/2021
"Arrived on site for customer complaint of unit not making ice, found power switch blinking indicating failed bin thermistor, I replaced bin thermistor and tested every function in diagnostic tests, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB4
Near Austin, TX 78728
Scott
Job Details: 05/20/2021
"Arrived on site for right rear burner not heating . Found element failed , getting correct voltage to receptacle . Replaced element . Burner is heating correctly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM00
Near Austin, TX 78749
Luis
Job Details: 05/20/2021
"Arrived on site for damaged door seal. Found damaged right side door seal,replaced door gasket remolded gasket seal.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Austin, TX 78617
Jacob
Job Details: 05/20/2021
"Arrived onsite for unit blowing the breaker. Checked unit for the correct voltage and unit was getting 240v. Checked all wires for anything grounding out of touching that could potentially keep blowing the breaker, could it find any wiring issues. Called tech line and had me do an amp draw at the black wire and unit stayed consistent at 10 amps. Unit made it all the up to 350 degrees. Said to check all connections and unplug and re plug control incase something is not seated properly, did not recommend parts replacement at this time. No other issues at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78753
Scott
Job Details: 05/20/2021
"Arrived on site for washer not filling properly and soap on clothes at end of cycle . Ran diagnostics,no error codes . Unit is not agitating . Found actuator was the replacement one and had slipped out of splutch arm . Replaced actuator with part W10913953 truck stock . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete .; ordrng 1 W10913953 (ACTUATOR )"
We serviced a
GE DISHWASHER
Model GSD580P35BA
Near Wimberley, TX 78676
Andrew
Job Details: 05/20/2021
"Arrived on site to replace motor assembly and inlet sump from previous diagnosis. Replaced parts, tested unit, unit works good. Only leak detected was from old copper water line. Advised customer line needs replaced. Job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Leander, TX 78641
Justin
Job Details: 05/20/2021
Arrived on site for a vent hood with the light button getting stuck. Upon further inspection I found it working as designed. However if you press it to hard it gets stuck behind the sheet metal cut out for the button. The actual switch itself is as designed and in proper position. Upon further inspection I found the button has a sharp bevel that is sticking to the sheet metal and causing this. There is no actual mechanical failure.I called techline and spoke to Rich and received SR# 7730812175. Rich agreed there is no mechanical failure and this is how it is designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS4
Near Cedar Park, TX 78613
David S
Job Details: 05/20/2021
"Arrived on site for microwave sparking. We inspected the unit and work area. We gained access to the high voltage system and found the diode, transformer lines, and cap all charred and split. I called techline/safety and documented it with them and got Sr# 7730736231. We will need to order the diode, capacitor, magnetron, and transformer."
We serviced a
WHIRLPOOL DRYER
Model MED7230HC1
Near Austin, TX 78746
Kevin
Job Details: 05/20/2021
"Arrived on site and inspected dryer, customer has had it stop prematurely during a dry cycle and not completely dry items. Did not find any error codes in diagnostics and dryer is heating properly. Confirmed airflow is good and discussed possibility that items were not making contact with moisture sensors. Recommended using timed dry for certain items to ensure correct operation, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mustang Ridge, TX 78610
Kevin
Job Details: 05/20/2021
"Arrived on site and inspected dishwasher and found customer has a drying concern, ran a diagnostic cycle and found heating element is on at the end. Confirmed rinse aid is in dispenser. Discussed drying expectations with different types of dishware, at this time dishwasher is operating as intended, job complete"
We serviced a
MAYTAG Dryer
Model MEDC465HW0
Near Kyle, TX 78640
Kevin
Job Details: 05/20/2021
"Arrived on site and inspected dryer and found connection to element is loose, after correcting confirm dryer is operating properly. At this time airflow is good and showed customer how to ensure it is working properly so there will be no damage to the dryer or fire hazard, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EB0
Near Austin, TX 78751
Scott
Job Details: 05/20/2021
"Arrived on site for oven not heating . Checked outlet ,and element . Both checked normal. Found no voltage from control to element . Replaced control and unit is now preheating normally.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near New Braunfels, TX 78132
Noah D
Job Details: 05/20/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit not allowing water through valve due to loss of voltage. replaced valve and control, all functions returned and icemaker started filling. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
David
Job Details: 05/20/2021
Arrived on site to install dryer top due to previous top being dented. Replaced lid with new undamaged lid. Call complete.
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ0
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/20/2021
"Arrived on site to replace light and control switch for operating light not turning on while running. Found unit was misdiagnosed. Light had just fallen off. Reattached light, tested unit, unit works good. Maintenance man was with me and verified unit working properly. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Round Rock, TX 78665
Tommy
Job Details: 05/20/2021
"Arrived onsite for cooktop, while onsite spoke with customer on dishwasher drying efficiently. Need for rinse aid. As well as found customer on water softener. Spoke with customer on soap use with water softener. Job Completed."
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ05
Near Austin, TX 78745
Luis
Job Details: 05/20/2021
Arrived on site. Diagnosed a defective main control and ui replaced main control and ui ran diagnostics all test passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Bertram, TX 78605
Cliff
Job Details: 05/20/2021
Arrived on site to install roller for refrigerator. Replaced right rear roller and axle and all is working properly. No leaks were found at time of service.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Austin, TX 78728
Scott
Job Details: 05/20/2021
Arrived on site to install foam seal under cook top . Installed seal . Reordering seal. Call to set return ; ordrng 2 WP8286642s
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near New Braunfels, TX 78130
Andrew
Job Details: 05/20/2021
"Arrived on site to test unit for f3e1 error code. Found pressure dome was completely full of sludge. Recommended replacing air dome and pressure hose. . Replaced air dome and pressure hose, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near New Braunfels, TX 78132
Noah D
Job Details: 05/20/2021
"Arrived on site to inspect unit for not allowing selections, upon inspection found the unit did work correctly after last visit, replaced both parts and tested. ACU was malfunctioning. Spoke with customer and she said after I cleared codes it worked fine. Customer will watch unit. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near New Braunfels, TX 78130
Noah D
Job Details: 05/20/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit sending voltage to motor but no movement, checked harness and found no issues. Ordering Icemaker. Office to reschedule ; ordrng 1 W11284458 (icemaker)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Justin
Job Details: 05/20/2021
"Arrived on site for a dishwasher not working and door making a noise. Upon arrival the customer stated they can start a cycle and a few minutes into the cycle the units UI will start flashing and then the unit will shut off. Upon further inspection I I found the toe plate backward causing it to catch on the door. I put the unit into diagnostics mode and found stored error codes F8E2 for inlet water fill valve electrical problem and F8E1 for no water. I ran diagnostics and did not hear the valve energize and no water came into the unit. I checked voltage at the valve and found 120V. I then took the hose off and confirmed there was good water pressure coming from the wall, and there was. This indicates a bad valve. I am ordering the valve and the office will need to reschedule.; ordrng 1 W11434044 (Inlet Valve)"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near New Braunfels, TX 78130
Noah D
Job Details: 05/20/2021
"Arrived on site to inspect unit for not starting correctly. Upon inspection found the unit started and locked correctly, turned on hot water and unit started. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB00
Near New Braunfels, TX 78130
Noah D
Job Details: 05/20/2021
"Arrived on site to inspect unit for not making ice. Upon inspection found the lower left harness cut and not allowing voltage
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Round Rock, TX 78665
Tommy
Job Details: 05/20/2021
Arrived onsite for cooktop sparking. Upon arrival found that unit was sparking all when each was called for. As designed. Spoke with customer on igniters being on one circuit so unit sparks all at once. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Round Rock, TX 78665
Tommy
Job Details: 05/20/2021
Arrived onsite for refrigerator freezing in RC section. Upon arrival found unit was 28 degrees in rc section found unit diffuser was damaged. Replaced and tested. Unit is now operating as designed. Job Completed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kyle, TX 78640
Kevin
Job Details: 05/20/2021
"Arrived on site and inspected washer and found actuator arm is out of cam kit ring, per service pointer replaced actuator. Ran a calibration cycle and then a diagnostic cycle and washer is operating properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW1
Near Salado, TX 76571
Tyler
Job Details: 05/20/2021
Arrived on site for washer needing previously diagnosed lid latch. Upon arrival reconfirmed no errors present other then f5 lid lock error. Installed new lid lock and reassembled and tested unit through diagnostics tests 1-14. Also ran a normal quick was cycle and found unit fully functioning as designed with. O further issues found before during or after repairs. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB01
Near Killeen, TX 76549
Al
Job Details: 05/20/2021
Arrived on site and inspected French door refrigerator not making ice.Customer advised she hasnt heard the unit make ice since recently changing the filter.I accessed the ice bin and the container was 1/2 full with ice.Unit filled and was harvesting when I left the residence.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Killeen, TX 76542
Al
Job Details: 05/20/2021
Arrived on site and inspected refrigerator tripping the GFCI outlet and breaker.Confirmed issues and found the closest non GFCI outlet and unit preformed as designed.Upon further inspection of the unit I found the start device and capacitor werent properly plugged into the compressor causing the malfunction along with the breaker issues.I corrected the issue and unit now operating properly Customer advised to contact an electrician to get the breaker changed to non GFCI breaker.Left unit plugged into the non GFCI and it cooled and didnt trip the outlet.JOB COMPLETE
We serviced a
AMANA WASHER
Model NTW4605EW
Near Bellmead, TX 76705
Jonathan
Job Details: 05/20/2021
"Arrived on site for a washing machine hello has something stuck underneath the agitator. Inspected unit and work area. Confirmed customer and attempted to remove the agitator using a crowbar, vice grips, screwdrivers, and a dryer belt nothing would remove that agitator.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Hewitt, TX 76643
Jonathan
Job Details: 05/20/2021
Arrived on site for refrigerator that?s not cooling and has a high pitch sound. Inspected unit and work area. Found refrigerator compartment had a defrost issue causing the fan to screech and the refrigerator not to call any other section properly. Defrosted the unit due to ice buildup and found the evaporator cover had broken due to ice build up. I called Whirlpool Techline and spoke to Rich SR# 7730805740. He advised that the only thing to replace on this is the evaporator cover due to ongoing issues and to ensure the customer is closing their doors properly and the doors are ceiling. Found door seals were in good shape. ; ordrng 1 W11167902 (cover-evap)
We serviced a
GE DRYER
Model DBLR333EE2WW
Near Killeen, TX 76549
Tyler
Job Details: 05/20/2021
"Arrived on site for dryer needing previously diagnosed drum, motor, blower, etc. upon arrival I reinspected unit and verified prior diagnosis. Found drum had scrapping damage and replaced it but found during repairs that the plastic bearing asm as well as all four glides were cracked and broken and the felt liner and gasket were warped causing drum to crack to ducting. I was able to install the drum but it onLy dampened the noise a small amount. Unit at this point while need everything sigh of a full rebuild and there are some parts needed for repairs such as the blower housing (part# WE14M93) ; ordrng 1 WE14X25080 (Trap duct asm) and 1 WE09X20441 (Felt liner) and 1 WE3M26 (Top bearing) and 2 WE1M504 (Bearing slide white)s and 2 WE1M1067 (Bearing slide green)s and 1 WE1M825 (Gasket) and 4 Unknown (Sound dampening pads)s and 1 Unknown (High heat grease)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Belton, TX 76513
Tyler
Job Details: 05/20/2021
Arrived on site for refrigerator needing previously diagnosed UI display. Upon arrival I was able to install display after running multiple back to back test on the icemaker dispenser as well as the water dispenser I found at the unit started goofing up again and allowing water to come out when the ice was activated at this point I was able to narrow down the problem to the paddles on the dispenser itself I then spoke with CS regarding the situation ; ordrng 2 WPW10346924 (Paddles)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ2
Near Rogers, TX 76569
Tyler
Job Details: 05/20/2021
Arrived on site from microwave not operating correctly. Upon arrival I was able to confirm that there were no error codes indicating any hardware or software failures but upon further testing found that the door that houses the main control was faulty I ended up calling tech line because the model number was not accurate to what was on the unit and found that the interlock switches that we were sent with were also for a different model office will need to reschedule once availability of the interlock switches as well as the door become available. ; ordrng 1 W11196131 (Door assy) and 2 W11197766 (Interlock switch assy)s
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Killeen, TX 76543
Al
Job Details: 05/20/2021
Arrived on site and inspected dryer not heating.Confirmed the complaint and found the element and thermal fuse defective.Removed and replaced both.Reassembled and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL DRYER
Model CED9050AW0
Near Temple, TX 76504
Tyler
Job Details: 05/20/2021
Arrived on site for dryer not turning drum. Upon arrival I disassembled unit and found previously installed parts working but the belt had shredded into an unrecognizable thread. I was able to replace the belt and verify unit functioning as designed with no other issues found on site during repairs. Call complete
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Hewitt, TX 76643
Jonathan
Job Details: 05/20/2021
Arrived on site for a washing machine that?s tearing up clothes. Inspected unit and work area. The customer advised that the unit mainly tears up items that have little fuzzy fabrics like towels. The customer advised the clothes are not getting stuck under the agitator. Check the agitator for any burrs and could not find any. I spun the basket and was checking the basket for any bars on the sides of the wall and underneath the splash guard. Could not find anything there. I called tech line and spoke to Rich SR# 7730804022. He advised that generally speaking the issue is with the agitator but to make sure there are no other that can be found. Did all my checks and I?m ordering an agitator washplate for repair. .; ordrng 1 W10902814 (washplate)
We serviced a
GE DISHWASHER
Model GDF630PGM0WW
Near Hewitt, TX 76643
Jonathan
Job Details: 05/20/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area.
We serviced a
GE DRYER
Model DCVH680EJ1WW
Near Killeen, TX 76542
Al
Job Details: 05/20/2021
Arrived on site and for dryer door not staying closed after installing the catch.Confirmed the complaint and tightened all screws and door still came opened.Ordering strike.Office to schedule return as soon as part comes in.Needs more work ; ordrng 1 WE1X1192 (Door Strike)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Waco, TX 76712
Jonathan
Job Details: 05/20/2021
Arrived on site to install previously diagnosed park. Inspected unit and work area. Replaced bad and tested unit. Unit begin working as designed. Call complete.
We serviced a
AMANA RANGE
Model AER6303MFS1
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/20/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Buda, TX 78610
Kevin
Job Details: 05/20/2021
"Arrived on site and inspected refrigerator and found elevated temperatures in both sections, freezer is reading 20? accessed freezer evaporator and found very little frost pattern, sent pictures to LM. There is either a refrigerant leak or a failing compressor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Georgetown, TX 78626
Lou
Job Details: 05/20/2021
"Arrived on site to inspect refrigerator condensation building up inside. Upon further inspection, I found the FC evap cover engulfed in frost. I removed the cover and found the evaporator with ice/frost covering it. Placed the unit in diagnostics and tested the defrost thermistor and found it open. Tested defrost and the element is operating as designed. I removed the ice/frost with my steamer and removed and replaced the defrost thermistor and tested. Unit is operating as designed. No water leaks observed during service, job completed"
We serviced a
IKEA MICROWAVE
Model IBMS1455DS00
Near Spicewood, TX 78669
Brandon
Job Details: 05/20/2021
"Arrived on site for customer complaint of buttons not working, found two failed button holders, I replaced the two inner button holder, unit tested good.
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15PDXZS1
Near Jarrell, TX 76537
Lou
Job Details: 05/20/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the unit continuing to not make ice, I tested pressures again and found that the drier is restricted. I disassembled the unit and dumped the refrigerant. Removed and replaced the non UV drier and vacuumed. Unit held pressures. I installed 5.75oz of R134a refrigerant and monitored pressures. Pressures held within range and unit began to make ice. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6036JSS0
Near Waco, TX 76710
Jonathan
Job Details: 05/20/2021
Arrived on site for a vent hood that is making a loud noise. Inspected unit and work area. I did advise him that the residential vent hoods have to have the motor close to the area where it?s sucking air from due to the fact that the motors can?t suck air up from more than a few feet away.
We serviced a
KITCHENAID FREEZER
Model KBSD618ESS01
Near Waco, TX 76710
Jonathan
Job Details: 05/20/2021
Arrived on site for refrigerator that?s not cooling properly. Inspected unit and work area. The customer advised that the unit seemingly is cooling and freezing but that his temperature in his refrigerator is saying that his unit is at 32?F. Found ice in the ice bin indicating that the unit was getting down closer to proper temperature. Took temperature in the freezer and found the freezer at -2?F. Noticed in the refrigerator section that thtemp alarm was ringing. Reset the door alarm and found the unit dropped immediately to zero and 37?F in both sections. The customer advised that they did have the door open a jar overnight a few weeks ago and that the arm has been there ever since. He was not aware that he was able to reset his alarm. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Leander, TX 78641
Justin
Job Details: 05/20/2021
"Arrived on site for a refrigerator not making ice and the ice maker having a visibly broken part. Upon arrival the customer stated it will work for about two weeks and then they would take the container out and mess with the arm, put the container back in, and then it would work again. Upon further inspection I found the IM cover missing allowing the IM harness to fall off of the front. I advised the customer this is what is most likely causing intermittent failure. I harvested and called for water on the IM and it worked as designed. I also found correct voltage to the IM. Per Chase approval we are not charging another fee and we will return to install the cover and IM. Office to reschedule.; ordrng 1 W10884722 (IM Cover)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Kyle, TX 78640
Leonardo
Job Details: 05/20/2021
Arrived on site to test unit for unit leaking. Test unit and found cracked spray arm. Replaced spray arm test unit and unit test good. Also leveled unit job complete.
We serviced a
AMANA MICROWAVE
Model AMV2307PFB4
Near San Marcos, TX 78666
Noah D
Job Details: 05/20/2021
"Arrived on site to inspect unit for not heating, upon inspection found the unit had no amp draw and 0 volts to transformer. Replaced TOD with stock. All heat returned with no issues. Instructed customer to talk with builder about improved ventilation due to persistent issue. Complete"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Leander, TX 78641
Justin
Job Details: 05/20/2021
Arrived on site for a washer dryer combo with no power. Upon further inspection I found the unit had no power cord and has not been installed yet. The unit itself is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXWH0
Near Austin, TX 78731
David
Job Details: 05/20/2021
Arrived on site to follow up on refrigerator with warmer temps in RC. Spoke with customer on arrival and asked if previous repair made any improvements. Customer said customer had not changed even with sealing pantry drawer talked with SW about repair and found that only other item that could be responsible was The user interface all other other components tested good and has good frost pattern.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHB1
Near Austin, TX 78703
Leonardo
Job Details: 05/20/2021
Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Secured drain hose test unit and unit test good job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Del Valle, TX 78617
Jacob
Job Details: 05/20/2021
Arrived onsite for unit not heating. Tested unit in diagnostics. Did not get an error code on the unit. Let unit run through diagnostics. Unit made it all the way through with no issues at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WEG745H0FS0
Near Smithville, TX 78957
Matthew
Job Details: 05/20/2021
"Arrived onsite for display not functioning. Upon inspection found display partially functioning. Accessed display and checked harness, harness was good. Replaced display, and tested. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Cedar Park, TX 78613
Kayman
Job Details: 05/20/2021
Arrived onsite for refrigerator not producing a full bin of ice and clumping . Upon inspection I found RC=36 FC=-2. And the ice bin full. I found some of the ice cubes getting stuck together. I ran full diagnostics and found all thermistors and fans running as designed as well as air baffles. I explained that with the temperature difference in the RC compared to the ice can cause a little clumping but from what I can see it is within normal specifications at this time. The customer had concerns of a water drip from the back so I pulled the unit and. No leaks detected but found some water in the drain pan. Advised the customer to monitor the unit and let us know if any issues arise but as of now the unit is working as designed at this time. Job complete.
We serviced a
SAMSUNG DRYER
Model dv42h5000ew/a3-01
Near Austin, TX 78736
Kevin
Job Details: 05/20/2021
"Arrived on site and inspected dryer and found heating element has failed, after replacement dryer is now heating properly, took one picture of dryer temperature, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Dripping Springs, TX 78620
Luis
Job Details: 05/20/2021
"Arrived on site. Found some ice build up on evaporator,ran diagnostics no air flow from ice box fan,ran harvest test passed dumped ice to bin,exited diagnostics ran fast ice,ice box fan powered on. Removed evaporator cover per service pointer W11092686 secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner wall using clamps and zip ties,secured back cover with 4 screws,adjusted drain pan. Replaced main control,ran diagnostics good air flow from ice box fan.
We serviced a
WHIRLPOOL DRYER
Model WTW7340XW2
Near Austin, TX 78749
Kevin
Job Details: 05/20/2021
"Arrived on site and attempted to disassemble washer to replace bearing kit and washer tub will not separate, Used car jack lift method and it still would not separate
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Austin, TX 78731
David
Job Details: 05/20/2021
Arrived on site to diagnose refrigerator that is not cooling in either compartment. On arrival found temps at room temp. Checked compressor and found compressor scalding hot to the touch and running. No frost pattern present. Unit has a sealed system failure. Ordering sealed system parts. Did not see any obvious signs of leak on inspection. Office to schedule sealed system repair. ; ordrng 1 W11459354 (Evaporator) and 1 W10879296 (Compressor) and 1 WPW10143759 (UV DRYER) and 1 W10913906 (Access Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Burnet, TX 78611
Cliff
Job Details: 05/20/2021
Arrived on site to diagnose a washer that is not cycling. Found unit stuck in drain mode and not responding to input. Hard reset control and all is working properly at this time. No leaks were found at time of service.
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2089AEP12
Near Austin, TX 78734
Robert
Job Details: 05/20/2021
Arrived on job for complaints of freezing food in refrigerator. Ran diagnostics and found thermistors not being read properly by control.; ordrng 1 WPW10312695 (electronic control)
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Bertram, TX 78605
Cliff
Job Details: 05/20/2021
Arrived on site to replace previously ordered parts for freezer. Replaced compressor and drier and all is working properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near Hutto, TX 78634
Wesley
Job Details: 05/20/2021
Arrived onsite and found unit operating with console and control glitches and sometimes wont start. Replaced control and console together. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Round Rock, TX 78681
Kayman
Job Details: 05/20/2021
Arrived onsite for refrigerator with continued RC defrost issue. I called techline and spoke to Joal SR#7730807268. I advised him of the previous repairs done. He gave me service pointer (W11092686) so I am ordering svc kit(W11457241) and returning with a thermistor to install while we have the evaporator accessed. Office to R/S ; ordrng 1 W11457241 (Drip pan kit)
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near New Braunfels, TX 78132
Andrew
Job Details: 05/20/2021
Arrived on site to replace UI from previous diagnosis. Replaced UI but model/serial wouldn?t resync into new UI. Reinstalled old UI and confirmed model/serial was stored. Attempted multiple times to resync new UI to control but no success. Called whirlpool and confirmed software issue after multiple replacements of control and UI.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Austin, TX 78733
David
Job Details: 05/20/2021
"Arrived on site to install drain tubers resolve FC Drain issue. Gained access back of fridge and replaced drain tube from duck bill to p trap style. No water leaks found, call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Cedar Park, TX 78613
Justin
Job Details: 05/20/2021
"Arrived on site for a dishwasher not heating. Upon arrival the customer stated that the unit recently had a sump and motor changed from another company. They also stated it is not drying like it used to and they have begun to see a lack of wash performance as well. Lastly, they stated the heater seemed to of worked when they ran it last night. However, this morning it did not work. This indicates a possible intermittent failure. I put the unit into diagnostics mode and found stored error codes F7E1 for no heat, F3E3 for OWI failed calibration, F6E6 for cool water, and F8E2 for drain motor electrical problem. I advised the customer on running the sink water until it is as hot as possible before starting the dishwasher. The customer also stated they have had drainage issues on the pipes to their house which could of caused the drain error and the OWI error. They stated once they get the pipe cleared and fixed everything drains as designed. I then ran a diagnostics test and I measured amp draw to the heater. I found the heater and drain running as designed. I found no error codes were thrown at the end of the test cycle either. Upon further inspection I found the customer also using rinse aid. I then found the filter very dirty and cleaned it off, which could also cause an OWI issue. ; ordrng 1 WP8269259 (Vent Gasket) and 1 WPW10428211 (Vent Assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Austin, TX 78702
Jacob
Job Details: 05/20/2021
Arrived onsite for unit having a damaged door. Saw that the door had some damage but the the door handle was scratched and the inside track for bins were broken took pic of track. Ordered parts. Office to reschedule.; ordrng 1 REQUEST (2HR) and 1 W10694150 (track) and 1 W10837029 (handle) and 1 W11025586 (track) and 1 W11051442 (track)
We serviced a
MAYTAG WASHER
Model MHWE450WW01
Near Round Rock, TX 78681
David S
Job Details: 05/20/2021
"Arrived on site to replace parts on previously diagnosed unit, accessed the valve and removed the valve and nozzle, replaced both, put unit into diagnostics cycle and the unit is now operating as designed. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Leander, TX 78641
Kayman
Job Details: 05/20/2021
Arrived onsite for wall oven getting too hot. Upon arrival the builder showed me the inspection report which had a circular thermometer in the unit that fund both upper and lower at 25 degrees too high. I explained that the manufacturer allows 25 degrees offset from set temp. I also explained that the ovens temps cycle very high and low so the circle thermometers are not accurate. I accessed and tested the ovens sensors. Both sensors were in range. I re assembled the unit and tested. Both sections heated as designed. Job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814QB4A
Near Taylor, TX 76574
Wesley
Job Details: 05/20/2021
Arrived onsite for the icemaker fill valve leaking. Water had been cut off by capping line as no water cutoff was installed. Ordering fill valve to repair. Office to reschedule. ; ordrng 1 Unknown (Ice maker Fill valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/20/2021
Arrived on site for Not Cleaning Dishes Properly - Dishwasher. Placed dishwasher in diagnostics and no error codes came on. Ran diagnostics cycle and valve would not call for water. Removed water line from valve and turned on water to flush out water line and test to ensure water was coming out when valve under sink was turned on. Water came out when valve under sink was turned on. A good amount of sludge and debris came out of water line into glass. Reattached water line to dishwasher valve and ran diagnostics cycle. As soon as dishwasher called for water the valve filled the dishwasher with water. No leaks detected. Dishwasher running g as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Austin, TX 78745
Luis
Job Details: 05/20/2021
Arrived on site for no cool. No frost pattern on evaporator ordering compressor and evaporator ; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 Wpw10143759 (Drier) and 1 Accessvalve (Access valve)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78759
David
Job Details: 05/20/2021
Arrived on site to diagnose dish washer that is some times not starting cycles. Attempted to put unit in diagnostic mode but found several buttons on unit unresponsive. Was not able to put into diagnostic mode. Need to order console to begin repair process. Office to schedule when part is available. Part is an Expart.-mm; ordrng 1 W11165145 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hutto, TX 78634
Wesley
Job Details: 05/20/2021
Arrived onsite and found fridge door swinging wide open into wall if left at 90 degree open. Adjusted hinge for better open. All checks good. Advised customer on repair. Also needed new water filter. Advised cuetomer to replace water filter to correct dispenser drip issue.
We serviced a
GE DRYER
Model GTD65EBSJ0WS
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/20/2021
"Arrived on site for customer complaint of unit not working, found broken belt, I replaced belt, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48QMB02
Near Granger, TX 76530
Wesley
Job Details: 05/20/2021
Arrived onsite and found unit operating with failed control.
We serviced a
GE WASHER
Model GFWN1600J1WW
Near Bastrop, TX 78602
Matthew
Job Details: 05/20/2021
Arrived onsite to replace previously diagnosed parts. Replaced drain motor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cedar Creek, TX 78612
Matthew
Job Details: 05/20/2021
"Arrived onsite for washer not draining. Long drain error code confirmed issue. Removed standing water and replaced drain pump. Tested unit and unit was not functioning properly. Nor followed cancel command and when trying to start a load would error and display close lid, when lid was already closed. Ordering Latch and control and harness just in case . Office to reschedule ; ordrng 1 W11130936 (HARNESS ) and 1 W11394572 (LATCH) and 1 W11419171 (CONTROL ) and 1 W11457841 (STRIKE) and 1 W11519741 (CONSOLE )"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204ESB01
Near Austin, TX 78703
Luis
Job Details: 05/20/2021
"Arrived on site. Found fill tube extension not inserted to fill cup,inserted extension fully into fill cup ran icemaker no leaks during fill."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cedar Park, TX 78613
Kayman
Job Details: 05/20/2021
Arrived onsite for dishwasher that is sagging on one side of not sitting on the tile correctly. I found that one of the feet on the tile but the floor drops off to concrete under the unit. I lifted the unit so that both feet were on the tiles. The customer provided some tile pieces that I wedged under the feet so if they slip a little backward they will have some support to prevent any sagging. I tested the unit in diagnostics and it is working as designed with no leaks detected during time of service.Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Leander, TX 78641
Justin
Job Details: 05/20/2021
Arrived on site for a dishwasher with no power. I checked voltage at the wall and found it correct. I then gained access to the terminal block and found the power cord installed incorrectly. I unplugged the unit and corrected it. I then put the unit into diagnostics mode and found no stored error codes. I ran a test cycle and it ran through as designed. No leaks observed at the time of the service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS30C6EYB03
Near Kyle, TX 78640
Robert
Job Details: 05/20/2021
Arrived on job for complaints of not dispensing. Found the spring was not installed back in I made the corrections and test unit.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Round Rock, TX 78665
Tommy
Job Details: 05/20/2021
"Arrived onsite for microwave sparking. Upon arrival found unit arcing inside wave guide found cover and wave guid damaged removed cover found wave guide continued to spark and arc in wave guide.