"Arrived on site for no ice. Ran diagnostic E5 error code,removed icemaker housing found heater tape not secured to line,replaced icemaker and heater power cycled unit ran harvest test passed ran fill test weak water flow,replaced water valve ran fill test passed good water flow. W11087201,w11579561,w11658802"

Arrived on site to test unit for unit not heating. Test unit and found bad high voltage. Replaced magnetron capacitor and diode. Test unit and unit heating correctly job complete.

"Arrived on site to inspect washer not starting a cycle. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. Cleared the code and continued with testing and the unit failed to test and went straight to done. I attempted to perform a Normal cycle and the sensing light flashed, the lid locked and unlocked and went straight to done. I tilted the unit back and found the motor harness was not plugged in. I reconnected the harness to the motor and placed it in diagnostics and it began to test. When the valve came on, I noticed that it didn't switch to another valve testing and continued to fill. I stopped testing and when I went to gain access to the main control, I found water on the floor. I immediately began to clean the water and gained access to the sensor tube on the side of the tub and found it wasn't connected. I immediately connected the tube and turned the drain pump on to the unit to drain the tub. Once I had the area cleaned and dry, I installed the sensor tube to the tub correctly and sscured it to the tub. Tilted the unit back and inspected the rest of the harness to make sure it was installed properly. Once done inspecting, I calibrated the unit and then retested in diagnostics and the unit is operating as designed. No parts installed and no water leaks observed at the end of service, job completed."

"Arrived on site for dishwasher not starting . Found all buttons responding to commands except the start button . Ran diagnostics, no error codes . Replaced control W11637583. Start button is now functioning . All checked normal in dianostics and u it is starting cycle in a normal start . No water leaks detected at time of service. Job complete"

Arrived on site for ice machine not making ice. Found small ice cubes in bucket. Ran diagnostics and confirmed water is not entering machine properly. Just trickles from valve. Full frost pattern on coil. Replaced water valve. Verified operarion. Call complete. No leaks. W10897719

"Arrived on site to inspect dishwasher filling with water while not in use. Upon further inspection, I checked the valves and the drain hose connection. I found that the valve is operating as designed and does not show any issues. I found that the drain hose was not installed correctly with a high loop. The position of the drain hose is cause water to backflow into the dishwasher from the sink. I repositioned the drain hose and the dishwasher is operating as designed. No water leaks observed during service"

"Arrived on site for unit not turning on. Still leaking.. diagnostics shows F8e4, f9e2. Water found in tray. All components working and pass test without leaks, removed from counter, found small leak in cabinet. Will. Need new tub. Office will call to schedule. ; ordrng 1 W11409866 (Tub)"

Arrived onsite for microwave making buzzing sound and not heating. I found the diode to be blown and causing the buzzing noise. I replaced the diode and tested the unit. Unit now heats and sounds as designed. Call complete. Installed W11256462 DIODE.

"Arrived on site for both front burners found tips of igniters worn down and not directing spark to correct spot to get gas ignition . Burner head screws are badly rusted . Ordering orifice holders ,burner heads, and screws . No gas leaks detected at time of service . No parts installed . Call to set return ; ordrng 2 WPW10515455 (Burner head)s and 2 WPW10183368 (Caps)s and 2 W10814916 (Valve)s and 1 W11028738 (Lf holder) and 1 WPW10515454 (burner head) and 10 WP3368921 (Screw)s and 1 W11050487 (Rf holder) and 1 W11162117 (Lr holder) and 1 W11167099 (Rr holder) and 1 WPW10515453 (Burner head)"

"Arrived on site for unit not heating. Upon arrival, found unit tumbling but not heating. Proceeded to check hi limit thermostat and found reading OL. Proceeded to replace 279816 hi limit tstat. Confirmed no clogs in vent and inner duct is clear. Found vent to be kinked causing airflow restriction. Made sure unit is venting correctly. Also confirmed heater is cycling correctly. Unit is functioning as designed."

Arrived on site for washer not draining and flashing error code . Ran diagnostics got 9-1 error code . Unit is notmdraining . Found bra pads stuck in catch on drain assembly and clogging drain flow . Removed obstruction and washer is draing normally . Ran diagnostics test . All checked normal. No parts installed . No water leaks detected at time of service . Job compete .maintenance not on hand to sign ticket

"MVWC465HW2 Arrived on site for a washer making loud noises. On arrival, the client stated the washer was off balanced. I verified issue product was way off balance. Also, client stated when she would wash four towels, thats when it would shake. I recommend to add more towls. I balanced washer and then ran diagnostic and no error codes showed up. I looked under washer and inspected gearcase , which looked great no oil leaks no damage. The splutch looked a little worn out so did the belt and the actuator readings were a little off. I replaced belt,actuator, and splutch then I calibrated. I tested in test mode product sounds great I asked client for some towels and tested on quick wash product works as it's designed no loud noises product is not off balance either. No water leaks visible from main water supply."

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised the unit was making a loud noises before quitting but that it was blowing hot air before they unplugged it. I plugged the unit in and did find the compressor running. I found no heat exchange coming from the condenser, indicating a failed compressor or leak. I replaced the compressor, dryer, and access valve and vacuumed down the unit to -30 psi. I found pressures hold for fifteen minutes. I charged the unit up with 68g of R600 refrigerant and tested the unit. I found the unit working and operating as designed. I told the customer to keep an eye on the unit over the next few weeks and to call back if any other issues persist. Call complete. W11506635, WPW10143759, and W11580057."

"WFES3030RS0 Arrived on site for a range tripping breaker. On arrival I verified issue uploaded photos. I replaced control board, bake and broil element. I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. I recommend to client to contact home builder if it happens again. Calling whirlpool safety SR #7741113485"

"Arrived on site for leaking water upon arrival, inspected unit found leak is between ice maker and rear panel. Found fill tube is out of position. Re positioned tube. Test unit and is operating as designed. No leaks present. Job complete . There is no one present at time of repair to sign completed"

"Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and work area. The customer advised that the unit we'll make ice, but it's very slow and is not dispensing?Ice, even when they can hear ice drop. I confirmed the customer's complaint and found minimal ice in the ice container. I tested the dispenser motor ended, find the motor turning, but too few of cubes to really dispense any more than a few cubes. I replaced the ice maker and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived onsite for unit RC door dented. Replaced and tested. Unit is now functioning properly. Job complete. New build unoccupied unit. No on site for signature

"New build not occupied. Arrived onsite for unit not making ice. Inspected and found water supply from wall was off. Turned on supply and unit leaked from supply line, took pic. Tightened line and tested . Unit is now functioning properly. No leaks present at this time . Job complete. No one onsite for signature"

Arrived on site for unit door latch broken. Replaced latch and tested unit door closing and latching properly. Unable to test unit no proper testing area for water and draining. Spoke with clerk 8nformed me complaint was just for door not closing properly job completed. Parts used w11565030

"Arrived onsite for unit stopping mid cycle upon further inspection found control & lid lock assembly not engaging replaced assembly W11307244,W11116590 ran calibration & normal cycles unit is working as designed no leaks observed during service"

"Arrived on site for unit stuck in drain mode. Upon arrival, unit was unplugged. Plugged unit back in and immediately drain pump started. Pressed and held down power button for 10 seconds and went away however soon as I entered diagnostic mode, drain pump starters. Proceeded to replace W11607637 control. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time"

"Arrived on site for unit stuck in drain mode. Upon arrival, unit was unplugged. Plugged unit back in and immediately drain pump started. Pressed and held down power button for 10 seconds and went away however soon as I entered diagnostic mode, drain pump starters. Proceeded to replace W11607637 control. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. No one available to sign. Vacant unit"

Arrived on site with new valve. Removed back panel. Replaced water inlet valve. Vefified opwrarion. Call complete.W11645245

Apt 7106 ...Arrived on site for for fridge only dispensing crused ice . Found ice bucket not installed correctly . Actuator arm was not in place . Reinstalled bucket . Unit is now dispensing both cubed and crushed . No parts installed . No water leaks detected at time of service. Job complete

"Arrived on site for range tripping breaker . No error codes, harness in good shape .getting correct voltage and polarity at terminal block . Followed service mangement and wp guide lines on elemnt burn off . Broil leg one is pulling 14.3 amps , leg two is pulling 14.2 amps . Bake 10.1 on leg one , 10.2 on leg 2 . After about 3-4 min breaker tripped . Reran bake and after about 5-6 mins breaker tripped again . Call tech line and documented . They recommend to replace breaker . Sr 7741140008. Called safety and reported findings . Same reference number . Job complete Maintenance not on hand to sign ticket"

"Arrived on site to inspect range tripping the breaker. Upon further inspection, I found that the unit is tripping the breaker during bake. Following the repair protocol, I replaced the bake and broil element and control. I removed the ground connection and baked the oven for 30 minutes at 500 degrees. I then reattached the ground and reassembled the unit, and continued the bake at 500. I instructed the customer to leave the oven on for an additional 2 hours to complete the process. W11564644 W10779716 W11238400"

"Arrived on site to inspect refrigerator, not dispensing water. Upon further inspection, I removed the filter and found that the filter and the dispenser started operating fine. I was able to determine that the filter is faulty and will need to be replaced. No water leaks were observed during service. No parts installed. Vacant unit. No one on site to sign."

Arrived on site. Had drip pan replaced followed service pointer S16360

Arrived on site for dented panel. Upon arrival could not find dent. Customer states that they were not aware of dent that installer pointed out a slight wariness where handle mounts on. Went over panel replacement with customer and is declining replacement of panel due to issue not being visible. Job complete. No parts used

Arrived on site to replace damaged door. Replaced panel W11461694. Unit is operating as designed. No leaks present. Job complete

Arrived onsite for prediagnosed parts upon arrival replaced actuator & control ran calibration & normal cycles unit is working as designed no leaks observed during service

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the suspension and tub ring and tested the unit. I found the unit working and operating as designed. Call complete. W10780045 and WPW10531289.

Arrived on site for range handle loose. Upon inspection found screws attaching handle to cover plate were not securely fastened. Made adjustments and secured screws properly. Unit is now functioning properly and as designed to job completed. No one on site for signature.

"Arrived on-site for washer. You're making a loud grinding noise during spin and causing washer to get off-balance and move around on arrival, confirm failure, and upon further inspection found the suspension rods, allowing the tub to touch the ground as well as the gear case leaking oil And locked onto the wash plate. Found hub drive brokerage well. Replaced wash plate w10752283, hub w10528947, suspension w11130362, w11454734 gearcse. When I went to reassemble and test a gear case, I found the new gear case broken internally and grinding horribly rescheduled customer for 03-18-25. Reordering w11454734. ; ordrng 1 w11454734 (Gearcase)"

Arrived on-site for damaged cooktop. Found scratched control panel. While removing old panel the push buttons were damaged so I'm ordering W11241511 BUTTN-PUSH andW11241510 BUTTN-PUSH for return visit. Nobody available for signing ; ordrng 1 W11241511 (Push button) and 1 W11241510 (Push button)

"Arrived on site for unit not powering on. Upon arrival, found issue with the incoming voltage to the designated outlet. Ran extension cord to working outlet and unit turned on. Ran diagnostics and found unit to agitate slowly. Proceeded to check capacitor and found reading 28MFD. Proceeded to replace W11428524 capacitor. Re ran test and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site for unit not heating. Upon arrival, found unit tumbling but not heating. Proceeded to check hi limit thermostat and found reading OL. Proceeded to replace 279816 hi limit tstat. Confirmed no clogs in vent and inner duct is clear. Found vent to be kinked causing airflow restriction. Made sure unit is venting correctly. Also confirmed heater is cycling correctly. Unit is functioning as designed."

Arrived onsite for refrigerator freezing at bottom and hot in top. I found the fan motor to be weak and not circulating airflow correctly. I also found the damper to be leaking air when closed. When set to 36 degrees customer stated the top portion will be variable and the highest degree to be seen at 54 degrees. Will need to order fan motor. Returning tech to replace the fan motor and damper. Return with all parts. Send senior tech on this unit. Office to RS as the part is showing psp. Ordering W11455373 Fan motor. Return with damper.; ordrng 1 W11455373 (Fan motor)

"On arrival, verify complaint of unit not draining. I spoke to customer and confirmed that it is a brand new dishwasher and disposal. Visual inspection of the unit found that the drain hose is pressurized as the punch out on the disposal was not knocked out, knocked out. The drain plug on disposal verified full function of the dishwasher job, complete. No parts installed."

"Arrived on site to inspect the unit for a damaged front panel. Found the front panel damaged, replaced it, and tested the unit. The unit is now functioning properly. Job complete."

"Arrived on site to inspect the unit for a door not closing properly and visible damage. Tested the unit and found the door completely damaged with a crack in the middle. Due to this damage, the door does not close properly into the interlocks. Advised the customer not to use the unit. Will order a new door and office to reschedule.; ordrng 1 W10286832 (Stainless door)"

Arrived on site to test unit for fleet not starting in place. Found filter door popped out preventing filter from staying in place. Found door was not damaged and reattached to filter housing. Unit is now working as designed. No leaks detected. No parts replaced at this time. Job complete.

Arrived onsite for previously diagnosed parts. I replaced the oven igniter and tested the unit. Unit is now heating and lighting flame. Unit is also cycling as designed. No gas leaks present. Call complete. Installed WP3186491 OVEN IGNITER.

Arrived onsite for unit not cooling. Room temperature in both compartments. Compressor pulling .5amps. Pierced low side and pulled -20psi vacuum. No charge in system. Unit leak at evaporator. Ordering 2 hr sealed system repair. Ordering Evaporator. Parking space is limited. If 2 hrs or less park in front of garage. If more drop off items and park in space provided. Office to schedule ; ordrng 1 WP2188823 (Evaporator) and 1 2hrsealedsystem (2hr sealed system)

"Arrived on site to replace dishwasher tub. Swapped over all components to new tub and tested. Found no leaks present on new tub, and no damage to framework on this one. Unit working as designed. Parts used - W11649982."

"Arrived on site for water dispenser not dispensing water. Checked water valve found some sediment build up replaced valve and tested. Unit still not dispensing water removed filter and tested unit would dispens water after filter removed. Replaced housing and installed new filter and tested. Unit is dispensing water properly cycled out sediment and air bubbles by cycling out 2 gallons of water. Unit is now functioning properly and as designed to job completed. No leaks present at this time. Part used w11162042, w11645245 and edr1rxd1"

"I'm arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. The customer advised that the unit will turn on like it's starting to run a load, but will not fill with water. I ran the unit through diagnostics and found an F7 E4 (basket re-engagement failure) error code. I want to remove the rotor bolt and found it completely seized in the drive shaft. I attempted to remove the bolt but found the bolt strip instead of coming out. Ordering multiple components for repair and rescheduled the customer to 3/17. No parts were installed. ; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 6 W11027980 (Stator screws)s and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11510461 (Wash plate)"

"Arrived on site to test unit for short cycling. Upon arrival customer stated that unit will sometimes run for 15 minutes, other times seems like it finishes the cycle. Tested unit, during diagnostic cycle noticed the vent fan is not engaging, all other components are including the dispenser. Took resistance of the fan and found it reading too high out of range. Replaced fan assembly (W11682810) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived onsite for unit showing orange flames upon further inspection tested unit on all burners no no orange flames are present ran cooktop for 10 minutes unit is working as designed customer not available for signature no gas leaks detected during service

"Arrived on site to diagnose refrigerator not dispensing cubed ice. Tested unit and found when the ice dispenser is hit, the solenoid is locked upwards already, and is not returning to its normal position. Customer also has a filter stuck in the filter housing that I could not remove, but is installed correctly. Ordering filter head, solenoid, and UI to resolve. I did check door wiring and found no broken wires. Return visit set for 3/18. ; ordrng 1 W11518204 (UI) and 1 W11162041 (Filter Housing)"

"Arrived on site to inspect cooktop leaking gas. Upon further inspection, used a gas detector and checked all points on the cooktop for leaks while the cooktop was in standby. I did not detect any leaks with the gas detector. I used a bubble test to verify that there were no leaks. I did not detect any leaks with the bubble test as well. The unit is operating as designed. No parts needed"

"Arrived on site to test unit for not draining. Upon arrival inspected unit and found tub full of water, engaged drain pump, pump energized but did not drain any water. Removed drain pump and found broken glass making contact with the impeller and breaking off the fins. Removed debris and replaced drain pump (W10876537) and ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived onsite for refrigerator that would roll out when the door was opened. Advisedncuetomer that this particular model does not have integral stops. At customer's request installed shimmstops using cabinet shims and permagum. 212643. Unit is now secure in location for normative convenient use. ; used 1 212643 ( Permagum) from stock

"Arrived on site to test the left small oven, which was reported not reaching the set temperature. Set the oven to 350?F and measured the average temperature. The measured average temperature was 358?F, which is within the acceptable range. Job complete."

"Arrived on site to test unit for locked control. Upon arrival customer stated they tried cycling power but could not unlock the control. Followed TSP W11767406, successfully unlocked the control. Ran a diagnostic cycle, all components are properly engaging. Started a regular wash load, unit sensed and began to fill. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for making too much ice. Upon arrival customer stated unit does not stop making ice. Bin was emptied before arrival. Tested unit, found failed bin thermistor 4 blinks. Replaced thermistor (WPW10511923) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect dishwasher upper rack issues. Upon further inspection, I tested the upper rack and found when pulling the rack out of the tub, it will not pull out all the way. I found the right adjuster rear clip has fallen off and is getting caught on the track roller (photos). I was able to get the rack unstuck and adjusted the clip and retested and unit is operating as designed. I advised the customer of my findings. No water leaks observed during service, job completed. No parts installed."

"Arrived on site for unit making chirping/whirring noise. Upon arrival, same noise occurred from previous visit however the noise has not happened very often. Upon testing and reviewing with Service Thread, the noise is coming from the diffuser. Proceeded to replace W11236851 diffuser. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on-site to replace the vent and reflector. Replaced both parts and tested the unit for leaks. No leaks detected. Job complete. Parts used: W11414073, W11545290."

"Arrived on site to test unit for not working properly, tested unit found shift actuator stripped constantly clicking and some wear on the cam, replaced cam and actuator and tested, unit is now running as designed no leaks detected job complete installed W11481722, W10721967"

"Arrived on site for range tripping breaker. On arrival confirmed firmed issueand found 249 L1&2, 124 L1-n & L2-n, and 0 g-n. Found replaced w11182108 bake element, w11707155 control, amd w10856603 broil element. Found amp draw at 10 and 14 for bake and broil elements. Qllowd unit to cookto 500 in oven then reo nne ted ground wire and found unit it no longer trippingand unit heating to 500. Call complete"

"Arrived on site. Adjusted brackets,fan blade and replaced extension tube noise no longer present.no one available for signature. Wpw10496649"

Arrived on site for freezer thawing. Customer had to throw out entire freezer. Unit was plugged back in this morning. Since then unit is cold. Removed evaporator cover and inspected frost pattern. Looks good. Dim red light blinking on control. Verified defrost working and unit turns back on after. Order new control. No internet. Advised cusfomer office will call to schedule. ; ordrng 1 W11648650 (Control)

"Arrived on site to diagnose refrigerator not dispensing ice. Tested unit and found some noise but no ice dispensing. Found coupler stripped on auger shaft. Cut off coupler and replaced motor and coupler. Tested unit and verified everything working as designed. Parts used - W11671282, WP63052-2."

"F8E3 MVW5430MW2 Arrived on site for washer not getting all water out of clothes. On arrival I ran diagnostic and found error code F8E3 display was acting up i couldn't run a test mode had to cancel over and over. Clients daughter called and told me that the washer would fill with water then drian then add water again. I inspected wire harness didn't see and breakers . I tested water valves and voltage were at 80 i will be ordering parts, water valve, main control, control and returning parts, just in case needed. Office to reschedule the client. ; ordrng 1 W11675701 (Control) and 1 W11735316 (Main control) and 1 W11513255 (Water valve)"

"Arrived on site to inspect the unit for issues with temperature and interior cavity damage. Tested the units average temperature, which was within the acceptable range. Observed visible damage at the bottom of the interior cavity and documented it with photos. Contacted Techline, who advised that the issue will be reviewed for a possible replacement. Job complete at this time. SR#7741140013"

"Arrived on site to test unit for broken glass. Upon arrival customer stated unit has only been installed for 7 months and should be in warranty. POP provided showed a delivery date of January 2024. Customer will be contacting WPL for a concession. No parts installed, job complete."

"Arrived on site. Found evaporator thermistor has slipped from its installed location,installed and secured thermistor to line ran a normal cycle found water sensor shutting off water fill early,replaced recirculating pump again ran test working"

"Arrived on site for customer complaint of unit leaking, found cracked spray arm, replaced spray arm, unit tested good. Also instructed customer to clean unit and use liquid soap."

"WMH31017HS09 Arrived on site for a otr microwave with igniting issues per notes. On arrival I powered microwave on a heard a loud sounds coming from magnetron no parts were sent out to fix issue. I'm ordering diode,capacitor, and magnetron. I rescheduled client for 3/17/25 returning parts just in case needed. ; ordrng 1 WPW10574736 (Cap) and 1 W11256462 (Diode) and 1 W11391712 (Mag)"

Arrived onsite for dishwasher door falling. I found the pads and springs to be worn and not holding tension. I replaced the pads and springs and adjusted spring location. Unit is now holding the door and functioning as designed. Call complete. No leaks. Installed WPW10337934 SPRING AND WP8268961 PAD.

"Arrived on site for dryer tearing cloths. On arrival found drum shifting front to back causing gaps between drum and both bulk heads. I then tried replacing 4392065 repair kit but found drum still shifting. Found front panel bulkhead wrapping and drum also lost its circular shape making issue worse. Will need Ordered W10899578 drum, w10806345 front panel, w11429589 strike, as well as need autho for repairs. Reported findings di gs to techline Sr#7741136379. Office to reschedule if auto for repairs is received; ordrng 1 W10899578 (Drum) and 1 w10806345 (Front panel) and 1 w11429589 (Strike) and 1 Needsautho!!!! (Needs autho!!!!!)"

"Arrived on site to test unit for not cooling, tested unit found compressor it running but zero frost on the evaporator will need to find leaked and replace compressor, office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator) and 1 W11678305 (Pre cooler) and 1 Accessvalue (Access value) and 1 Dyedrier (Dye drier) and 1 R600kit (R600 kit)"

"On arrival verified complaint of tripping breaker. Took a photo of mod/Ser tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. Verified voltage and polarity are correct, On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight no twists in power cord. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7741137745 and spoke to safety, and submitted picture of breaker and advised of sp W11525530 for GFCI manufacturer. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11707168. Parts are labeled and set to be returned per wpl safety request?"

Arrived on site for washer vibrating heavily during spin. Ran diagnostics and found no error codes. Inspected and found drain line was pinched and not properly secured. Removed drain line and properly ran drain. Ran spin test and hnitnis working properly with no clothes. Customer will test with wash if problems continues we need to order suspension. Call complete. No parts.

"Arrived on site to replace previously diagnosed parts, I replaced thermistor and thermal cut off, unit tested good. Parts used wp8577274, 280148"

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the dispenser and tested the machine. The machine is now operating as designed. No water leaks observed during service W11524105

Arrived on-site for unit not turning on. Found power at wall is good. Unit will not power on. This is a stacked unit so I'm ordering a 2 man for return visit. No m&s since the door locked. No parts used. ; ordrng 1 2man (Stacked washer)

Arrived on-site for unit not powering on. Found unit on when I arrived. Ran factory diagnostics. No error codes. Checked vent tube for kinks and resistance at harness is good. Installed control (w11603811) calibrated unit then cycled in normal wash unit is operating as designed.

Will need to reschedule. Tenant isn't home and didn't give access to enter . Will need to set back up with leasing . ; O-emld tckt

"Arrived on site for refrigerator not cooling properly. Incomplete frost pattern. Amp on very hot compressor is 1.1. Tapped system and barely recovered any refrigerant. While trying to install the filter drier the aluminum tube broke off at cabinet. Called tech line. Unit will b3 submitted for review. Sr#7741137838. Advised custo,er they will be contacted. Call complete."

Arrived onsite for damaged power cord. Confirmed and replaced. Unit is now functioning properly. Job complete.

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11607637 control. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

Arrived onsite for noise and found a garment lodged in the blower housing. Repaired by removing the garment. Unit is now operating as designed. No parts.

"Arrived on site to diagnose a unit not washing. Tested the unit and found it was filling to the correct water level, but the water was not circulating. Tested the wash motor and confirmed it was receiving the correct voltage but was unresponsive. Replaced the sump and motor, then tested the unit again. The unit is now filling, circulating water, and draining correctly. Job complete. Part used: W11613570"

Arrived on site for a washing machine that is still making noises during operation. Inspect a unit and work area. The customer showed me a video what was going on and I could not find any failed components on the machine. I spoke to DW and was advised to replace the gearcase. I replaced that and the splutch assembly and tested the unit. The unit began to work and operate as designed. Call complete. W10721967 and W11449840.

"On arrival verified complaint of missing toe kick. Replaced retainers wpw10503548, panel wpw10441006, and shield w10831329 job complete"

"Arrived on site to inspect the washer leaking a large amount of oils from underneath the unit. Upon further inspection, I gained access to the underside of the washer and found that the gearcase was blown out and leaking oil everywhere. The seal on the gearcase had failed, which allowed detergent and water to enter into the gearcase, causing failure. The oil got into the motor windings and also the splutch and belt. I replaced the gearcase, motor, belt, and splutch assembly. I calibrated and tested the washer. The washer is now operating as designed. No water leaks were observed during service. W11686050 W11454372 W11239857 W10721967"

Arrived on site to test unit for not drying properly. Found unit has poor ventilation. Element cycling as designed. Advised customer to clear vent leading to exterior. No parts replaced at this time. Job complete.

"Arrived on site to test unit for not heating, tested unit found unit is heating but lint is blowing out from the lint shute, ran vent test and it failed, advised customer not to use unit until the restriction has been removed, at this time job complete no parts installed"

"Arrived on site to inspect the unit that was not drying properly. Placed the unit in diagnostic mode and found no error codes. Tested the heater in diagnostic mode, confirming it was functioning correctly and the heating element had the proper ohm reading. The customer mentioned she does not use rinse aid because she washes baby bottles. Contacted Techline and performed additional tests with their guidance, which confirmed the unit is operating as designed. Techline recommended the customer use rinse aid to improve drying performance.Job complete. SR#7741139203"

"Arrived on site for refrigerator not cooling. Unit was unplugged. On start up the compressor doesmnot start. Went intontest mode and verified proper operarion of fans, and other components. Tested with known start device. Compressor will need to be replaced. Copper cap tube, Office will call to schedule. 162.36 Auth code: JFX433; ordrng 1 W11557425 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV Drier)"

"Arrived on site for microwave needing controls. On arrival installed w11552018 control and w11175576 controll. Reassembled and tested unit and found microwave working as designed, call complete"

Arrived onsite for unit not dry dishes upon further inspection found heater was shorted replaced heater W10518394 ran test cycles unit is working as designed no leaks observed during service

Arrived on site for unit not working. Customer informed me every other button works except start button led not illuminating. Unit needs new contro replaced control and tested. Unit is functioning properly and as designed to. No leaks present at this time job completed. Parts used w11613566

"Alright. I will verify complaint of your tasting from oil. Replace gear case, Slider, rotor, agitator, agitator bolt per previous diag. Ran diag test and confirmed full operation. Calibrated unit. Job complete installed w10734521, w11449841, w11260238, w11550891, w10752187"

Arrived on sitw for dryer needing front panel w11402953. On arrival installed part. Found door shutting as designed call complete

"Arrived on site for customer complaint of unit shaking, not completing cycle, and burning smell. Found failed gearcase, failed suspension, failed belt, and splutch. Called safety to document. Customer is going to buy a new unit since the repair would be more than the cost of the unit. Called safety 7741114091"

Arrived on site for range with failing back right and front left burners. On arrival i found back fought burner broken and replaced it with w11171119 and found burner working as designed. Found infinite swirch to front left burner bad and im ordering WPW10434452. Rescheduled customer for 03-20-25; ordrng 1 WPW10434452 (Front left switch)

"Arrived on site to followup on microwave not heating. Customer clarified unit only worked for a few days after last repair. I verified all interlocks are making connection, and you can hear mag making noise. No heat generated. Based on repairing interlocks and some HV components, recommended replacing Transformer with a new Mag, checking wave guide for damage with mag out, and possible control. Ordering needed parts. Office to schedule return visit. ; ordrng 1 W11672685 (Transformer) and 1 W10891908 (Control) and 1 W11087199 (Wave guide cover)"