Service History 189 - Appliance Express

We serviced a

MAYTAG WASHER

Model MVW8230HC

Near Austin, TX 78738

Kevin

Job Details: 08/04/2023

"Arrived on site and found gearcase is leaking oil, SC got Autho and rebuilt washer replacing gearcase, clutch, slider, rotor."

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Austin, TX 78737

Kevin

Job Details: 08/04/2023

Arrived on site and found homeowner is experiencing error for lower temperature sensor and cooling fan is running constantly. Upper oven is working properly. Uninstalled ovens and reset all connections and after reconnecting to power lower oven is working properly Started a big cycle to confirm operation. Lower grill was broken and will need to be replaced. ; ordrng 1 W11598202 (Vent grille) and 1 W11598135 (Bottom trim)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Horseshoe Bay, TX 78657

Lou

Job Details: 08/04/2023

"Arrived on site to inspect refrigerator door gaskets. Upon further inspection, the customer was concerned the unit doors were not sealing properly due to,the doors easily opening. I checked the door gaskets and all were sealing properly. Checked door functions and they opened and closed properly and unit is cooling properly. Water is dispensing and ice is producing as designed. Unit is operating as designed. No repairs needed at this time and no water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDB03

Near Marble Falls, TX 78654

Lou

Job Details: 08/04/2023

"Arrived on site to inspect refrigerator door switch broken. Upon further inspection, I found the RC door switch cam broken and missing. I removed and replaced the switch and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near San Marcos, TX 78666

Joe Z

Job Details: 08/04/2023

Arrived on site for not heating. Upon arrival test unit and burner is igniting. Disassembled unit and found ignitor is fractured. Need to replace ignitor. Replaced ignitor 279311. Test unit and is operating as designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Nolanville, TX 76559

Jonathan M

Job Details: 08/04/2023

Arrived on site for a dryer. That is not heating. Inspected unit and work area. Did confirm the customers complain and check voltage to the unit. Found proper voltage in polarity. Tested all heating components and found the thermal cut off open. Replaced the thermal cut off and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Austin, TX 78732

Paul

Job Details: 08/04/2023

Arrived onsite for a refrigerator with the handle falling off the FC door and the door will not open fully. I found one of the set screw holes in the handle stripped out and the door slide bearings bad causing the door to get stuck. I replaced the handle and the slides for the FC door. I tested the door and all works as designed. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near Austin, TX 78744

Matthew

Job Details: 08/04/2023

"Arrived onsite to replace bake and broil elements. Upon unboxing found discrepancy. Box labeled bake , was the broil element and the broil box was an unknown element. Reordering bake element. Returning with harness and control. Set for the 11th. ; ordrng 1 W11182108 (Bake element)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pflugerville, TX 78660

Wesley

Job Details: 08/04/2023

Arrived onsite and tested unit for leaking. Unit did not leak from any water feature during filling of tub and draining. Advised customer on findings.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Austin, TX 78724

Vincent

Job Details: 08/04/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was the door would fall down it they left it open. Tested unit and it does have the door bushings. Unit is properly working. The customer also informed me that the insulation was missing. Im ordering the insulation and reschedule to return on 08/10/23. No leaks where observed during service.; ordrng 1 W10896113 (Shield)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Lockhart, TX 78644

Andrew

Job Details: 08/04/2023

"Arrived on site to test unit for unable to take bin out and no ice production. Found an obstruction was keeping feeler arm from going down. Removed obstruction, ice maker ran full harvest with no issues. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT134TFDW00

Near Leander, TX 78641

Gerry C

Job Details: 08/04/2023

WRT134TFDW00 GP arrived on site to inspect refrigerator and freezer not cooling. Found unit in the garage and customer stated that it is working fine. Inspected and found gapping between the liner and chassis of the RC. sealed the gapping and leveled the unit. Ordering part for return service. No water connections to the unit. Office to contact customer to schedule return service.; ordrng 1 WP2319263W (Gasket) and 1 GCO/GP (GCO)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Cedar Park, TX 78613

Kimo

Job Details: 08/04/2023

"Arrived onsite for a refrigerator the has frost/ ice on the left side rail in the freezer. Upon inspection I found this to be true I removed the door and git all the ice off of the rail and made sure that the rail operated properly, I used some adhesive to help seal up the freezer then I reinstalled the door and closed it and made sure that is was closing flat and sealing up properly. Unit operating as designed"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Round Rock, TX 78665

Wesley

Job Details: 08/04/2023

"Arrived onsite for garage freezer sometimes finding door popped open. At time of service, seal is perfect. Advised customer on the likelihood of loading something slightly too big causing the door to have back pressure and pop open. Advised that both managing loading and using an aftermarket door strap would be a good fail safe since the unit is so infrequently in sight. All checks good."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Lockhart, TX 78644

Andrew

Job Details: 08/04/2023

Arrived on site to inspect unit for scratch. Unit is now good. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Niederwald, TX 78640

Andrew

Job Details: 08/04/2023

Arrived on site to replace previously diagnosed parts. Found high voltage not engaging properly. Replaced control with no change in performance. Removed mag and found burn spots within wave guide. Documented finding with Techline and submitted unit for review. Advised customer whirlpool would contact them for further steps. Job complete. SR#7737022222

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Leander, TX 78641

Gerry C

Job Details: 08/04/2023

WRT518SZFG02 GP arrived on site to inspect ice in freezer section. Upon arrival I inspected the freezer door and found it leaning to the left and a massive air gap on top of the FC door. Adjusted the door and removed the ice and pressed the door shut and the gasket sealed. Also put silicone around frame of RC to prevent leaks. No water connection to the unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Austin, TX 78728

Kimo

Job Details: 08/04/2023

"Arrive onsite for a refrigerator that is leaking from the freezer. Upon inspection I found that the water was coming from the ice maker fill tube. Upon further inspection I found that the tube was not placed properly into the ice maker,I adjusted the tube and tested the unit and found that the leak was gone and the I removed the ice that was in the freezer as a result of the leaking."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Austin, TX 78728

Kimo

Job Details: 08/04/2023

"Arrive onsite to install previously diagnosed parts. Upon arrival I installed the new filter board, and interlocks, and tested the unit and found unit operating as designed."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB3

Near Dripping Springs, TX 78620

Kevin

Job Details: 08/04/2023

"Arrived on site and. Found cooked up hot and cooked up on is constantly displayed on control board, replaced all remaining infinite switches. After replacing All remaining infinite switches cooktop on and cooktop hot lights are now not being displayed. Confirmed all elements are still working properly, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKV1

Near Little River-Academy, TX 76554

Jonathan M

Job Details: 08/04/2023

"Ive done site for a dishwasher that is leaking. Inspected unit and work area. The customer advise that they had an F8 E4 (float switch open) error code pop up when they went to wash dishes one time. They looked online and found troubleshooting tips online and found water in the float switch housing. She advised that she had completely unplug the unit and removed the waterline connection under in the sink. I checked underneath the dishwasher for any water residue and could not find any. I re-seated all connections and plugged the unit in. I ran the unit through diagnostics and could not get the unit to leak any water. During the operation I opened up the door and found excessive sudsing happening inside of the dishwasher. Did explain to the customer that it is possible that the issue came from her over sudsing inside of the dishwasher, causing it to leak. Found all connections, secure, and no water leaking through another cycle. I advise the customer to switch to a liquid based soap. The unit is working as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS0

Near Austin, TX 78744

Matthew

Job Details: 08/04/2023

Arrived onsite for unit not cleaning dishes. Upon arrival inspected unit. Ran diagnostics and found error for failed wash motor. Tested and confirmed failed motor. Replace sump and motor assembly . Tested and unit is functioning properly. No leaks present at this time. Job complete

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Waco, TX 76706

Jonathan M

Job Details: 08/04/2023

"Ive been on site for a dryer that has a burning smell. Inspected unit and work area. The customer advised that the unit did not smell from behind the unit or as soon as you open the door to the dryer, but seem to smell afterward like five minutes later. He just wanted to have the unit checked out as the unit is still working, but he didnt want there to be any kind of fire hazard. I disassembled the unit and checked all wiring and individual components. Could not find any evidence of any burnt wires or failed components. Tested the unit and the unit is working as designed. I did advise the customer what they were potentially smelling is the length of the backside of the heater element housing. I called Whirlpool safety team and spoke to Bianca SR# 7737000950. She advised to make no repair and the unit is working as designed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Uhland, TX 78640

Kevin

Job Details: 08/04/2023

"Arrived on site and inspected range and found oven igniter has failed. After replacing igniter it is working properly, took one picture."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Austin, TX 78735

Luis

Job Details: 08/04/2023

"Arrived on site. Removed power cord harness installed new harness,disconnected fill line to valve tested water dispenser no leaks from valve to fill tube on,y dispenser u it working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Hutto, TX 78634

Wesley

Job Details: 08/04/2023

Arrived onsite and found the valve failed and the motor out. Tested and verified issues. Replaced the sump and motor. Replaced valve. All checks good. Unit is now operating as designed.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Austin, TX 78737

Kevin

Job Details: 08/04/2023

"Arrived on site and found customer is experiencing door not registering as closed. Showed customer how door needs to be shut properly each time in order for both switches to register so the microwave will run. Documented with tech line this is normal for this model, could not get us our number call dropped before getting it, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Luling, TX 78648

Andrew

Job Details: 08/04/2023

"Arrived on site and verified brown wire on molex was broken out of connection. Replaced heater, motor, blade, UI and control. Unit now working as designed. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Leander, TX 78641

Gerry C

Job Details: 08/04/2023

WOS51EC0HS02 GP arrived on site to install previously diagnosed and ordered part. Arrived on site and spoke to the homeowner to verify if the customer wanted to continue with repair. Customer agreed and I replaced the console on the unit. Tested the oven and it is now working as designed. CC on file to be charged.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LM00

Near Leander, TX 78641

Kimo

Job Details: 08/04/2023

Arrived onsite to install previously diagnosed part. Upon arrival I installed the new inner door and tested the unit and found the unit operating as designed

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Pflugerville, TX 78660

Wesley

Job Details: 08/04/2023

Arrived onsite and found unit with noise coming once per rotation from drum track play on the roller. No functional issue. Noise under manufacturing decibel limit. Reached out to claims management and was advised the replacement of the drum will not fall under the functional repair provision of the manufacturers warranty. Unit is in good working order at time of service

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Belton, TX 76513

Jonathan M

Job Details: 08/04/2023

Arrived on site for a refrigerator that has a light out in the freezer section. Inspected unit and work area. Did confirm the customers complaint and replaced the freezer LED module. Tested the unit and the unit began to work and illuminate as designed. Call complete.

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Lampasas, TX 76550

Tyler

Job Details: 08/04/2023

Arrived on site for dishwasher not drying properly. Upon arrival found n9 errors in diagnostics. Upon further testing I found dispenser leaking rinse aid and causing water temp to change. Replaced dispenser and retested unit. Found no leaks and u it working as designed call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near San Marcos, TX 78666

Joe Z

Job Details: 08/04/2023

Arrived on site to replace icemaker. Upon arrival. Icemaker is defective out of box. Reordering ice maker. Office to reschedule ; ordrng 1 W10884390 (Ice maker)

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Austin, TX 78745

Joe Z

Job Details: 08/04/2023

"Arrived on site to install previously ordered parts. Replaced control, hose, switch and all 4 screws. Same issue of F 72 code persists . Contacted techline for assistance. Spoke with Andrew . I was guided how to use program key to remove top panel of coin box to get into programming. Was able to clear code. Tech gave SR# 7737018744. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Austin, TX 78744

Matthew

Job Details: 08/04/2023

Arrived onsite for unit oven section not heating. Inspected and found failed wire to igniter pinched between rear panel. Corrected panel and harness. Tested at 350 degrees and unit in functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Nolanville, TX 76559

Jonathan M

Job Details: 08/04/2023

"Arrived on site for a refrigerator that is not dispensing ice again. Inspected unit and work area. The customer advised think the issues with the door switch because when they press and hold the switch itself, the unit will dispense ice, but when the door is closed by itself, the unit will not. Did confirm the customers complaint, and found that the cover for the icemaker was not making proper contact with the door switch. Adjusted the cover and added a door bumper on top of the panel. Could not find any issues with the cover itself. I tested the unit several times in the unit began to work and operate as designed. Call complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS01

Near Austin, TX 78746

Scott

Job Details: 08/04/2023

"Arrived on site for ice maker not functioning properly. Found unit not installed properly , water line was pinched and unit was pulling power cord out of outlet . Properly installed unit . Ran diagnostics all checked normal. Ran normal. Cycle while reinstalling. Unit dropped a sheet of ice . No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Belton, TX 76513

Tyler

Job Details: 08/04/2023

"Arrived on site for refrigerator needing previously diagnosed bucket and ice door. Upon arrival reconfirmed failure and installed parts. During repairs one of the mounting screws broke inside ice door seperator molding and couldnt be removed rescheduled customer for 08/11/23 to complete repairs with new seperator and screws. Ordering W11423789 Ice door, WP8281163 (2x) screws ; ordrng 1 W11423789 (Ice door) and 2 WP8281163 (Screws)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78748

Joe Z

Job Details: 08/04/2023

Arrived on site to install previously ordered part. Replaced dispenser. Test unit by running an automatic cycle. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Del Valle, TX 78617

Matthew

Job Details: 08/04/2023

"Arrived onsite for unit not drying properly In sensor mode. Unit cutoff in 5 minutes. Ordering sensor. Customer stated timed dry does ok, sometimes has to put for a little longer. Tested air flow and passed. Set to return Aug. 11 th. ; ordrng 1 WPW10298258 (Sensor harness)"

We serviced a

JENN-AIR RANGE

Model JES1450ML0

Near Belton, TX 76513

Jonathan M

Job Details: 08/04/2023

"Arrived on site for a range where the customer has some questions about the unit and the functions of the unit. Inspected unit and work area. The customer advised that he did not understand how this unit worked with the various cycles and selections on his unit. He wanted somebody to explain what this unit can, and cannot do, as well as some of the other functions of this unit that may pertain to him. tested all burners and elements in both upper and lower ovens. Found all to be working and heating as designed. Went over the years and care on this unit, as well as some of the cooking mode to explain how they worked and what he can do to temperature calibrate his unit if need be. The unit is working as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78724

Vincent

Job Details: 08/04/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was the error code F8E4. I ran a diagnostic cycle and found no other stored error codes. I did find water in the tray. Im ordering the tub gasket and the lower door seal. I rescheduled to return on 08/10/23. I advised customer not to operate until repairs where done. ; ordrng 1 W11483553 (Tub gasket) and 1 W11664713 (Lower door seal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Austin, TX 78724

Vincent

Job Details: 08/04/2023

Arrived on site for refrigerator. Spoke to maintenance and said that the unit was still freezing. Previous tech had already called techline to report that the unit was unreliable. I gave the information to maintenance and he will contact customer service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Buda, TX 78610

Matthew

Job Details: 08/04/2023

"Arrived onsite and confirmed faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is running. Customer will monitor temperature over 48 hrs. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78758

Vincent

Job Details: 08/04/2023

Arrived on site to install control board ordered. Powered unit off at the breaker and removed the control. Installed new control and tested. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Marble Falls, TX 78654

Lou

Job Details: 08/04/2023

"Arrived on site to install previously diagnosed and ordered part. Per techlines recommendations based on an error code from previous service call, I removed and replaced the evap fan motor and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WGD5620HW3

Near Austin, TX 78759

Kimo

Job Details: 08/04/2023

"Arrived onsite for a dryer that has F3E3 Error Code. Upon arrival the customer advised me that the actual issue was that the unit is not heating. I performed as air flow test and found that the unit had no air flow when the vent tube connected and good when disconnected. The unit did not heating while I was doing the test. Which points to there being an issue with the burner I am ordering the burner 280119, to complete the call, I also advised cx to have a company come out to clean their vents. And rescheduled for the 08/15/23; ordrng 1 280119 (BURNER-GAS)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Pflugerville, TX 78660

Wesley

Job Details: 08/04/2023

Arrived onsite for compressor compartment cover rattling. Found harness out of place causing vibration. Installed better to eliminate noise. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL OVEN

Model WFE505W0HS1

Near Leander, TX 78641

Gerry C

Job Details: 08/04/2023

WFE505W0HS1 GP arrived on site to install previously diagnosed and ordered parts. Inspected and verified pitting and scratches on cooktop Removed and replaced glass cooktop. Operational test successful.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Austin, TX 78701

Luis

Job Details: 08/04/2023

"Arrived on site for no ice. Found extension not fully inserted to icemaker fill cup,removed icemaker adjusted extension reinstalled icemaker ran harvest test passed ran fill test passed water entering icemaker correctly"

We serviced a

WHIRLPOOL DRYER

Model MED6230HW2

Near Dripping Springs, TX 78620

Kevin

Job Details: 08/04/2023

"Arrived on site and inspected dryer and found it is squeaking while running. Found front right support wheel is failing. Replaced all support wheels and tension pulley and dryer is working properly, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Leander, TX 78641

Gerry C

Job Details: 08/04/2023

KRMF706ESS05 GP arrived on site to inspect refrigerator ice maker not making ice. Temperature in FC = 22 degrees. Condenser is at room temperature and 120 degree discharge. and the crisper and produce doors were misaligned. Leveled the doors and Im ordering parts for sealed system. Could not pull unit out due to damaged rollers. Office to schedule return service.; ordrng 1 W11578026 (Evaporator) and 1 W11598434 (Evaporator) and 1 W11578205 (Compressor kit) and 1 WPW10515763 (L Roller) and 1 WPW10515762 (R Roller) and 1 W10846057 (Gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV07

Near Lockhart, TX 78644

Andrew

Job Details: 08/04/2023

Arrived on site to test unit for not dispensing ice. Found impeller/yoke was stripped. Cut out impeller and installed new motor and impeller. Unit now working as designed. No leaks detected. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Austin, TX 78731

Wesley

Job Details: 08/03/2023

"Arrived onsite and found unit with multiple failed lighting modules, used 2 modules to repair. Advised customer on repair."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Belton, TX 76513

Jonathan M

Job Details: 08/03/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the diffuser and tested the unit. The unit begin to work and operate as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Killeen, TX 76542

Tyler

Job Details: 08/03/2023

Spoke with customer prior to arrival about unit being oow. Customer stated unit had been working and recently had gotten stuck in flood mode but allowed unit to reset and is working and wanted to cancel diagnosis. No service preformed call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78747

Matthew

Job Details: 08/03/2023

Arrived onsite to replace heating element assembly per techline recommendation. Replaced heater assembly. Thawed unit. Customer will monitor. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Austin, TX 78752

Matthew

Job Details: 08/03/2023

Arrived onsite for buttons on UI not responding. Upon arrival tested unit. Found buttons non responsive. Tried power cycling for reset and did not correct the issue. Replaced console and tested. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Burnet, TX 78611

Maurice R

Job Details: 08/03/2023

Arrived onsite for clothes not getting cleaned. On inspection the soap is not coming out of the clothes and the agitator is ripping the clothes. I called WP tech line they said to turn the load & go to 10x and soil down to light soil. Then they said use a garment bag or remove the agitator. We removed the agitator to help with the damage of the clothes. No water leaks detected during service.7737010139

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW

Near Killeen, TX 76542

Tyler

Job Details: 08/03/2023

Arrived on site for washer with broken start button. Upon arrival confirmed failure and found start button un responsive. Verified proper dcv from control and found majority of buttons working in ui tests but not all would record input. Replaced console then retested unit. Found washer fully functioning as designed with no leaks. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near New Braunfels, TX 78130

Andrew

Job Details: 08/03/2023

"Arrived on site to test unit for damaged suspension. Replaced suspension, unable to fully test due to no power or water available. Job complete."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Liberty Hill, TX 78642

Lou

Job Details: 08/03/2023

"Arrived on site to inspect wall oven microwave combo unit damage. Upon further inspection, I found the control had two small dents in the trim (photos). I removed and replaced the control panel and tested the unit and it is operating as designed. Also found a small dent in the lower left corner of the microwave door (photo). Customer is going to contact their builder to get the issue resolved. Job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78737

Scott

Job Details: 08/03/2023

Arrived on site for dishwasher not draining . Found drain hose installed wrong and pinched shut . Rerouted tube . Ran diagnostics and unit passed all phases . No water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Bertram, TX 78605

Maurice R

Job Details: 08/03/2023

"Arrived onsite for dryer not powering on. On inspection I checked voltage at the terminal block it was 248vac, checked thermal fuse, cut off sensor and thermistor and they were all good. Gain access to timer housing the timer was good had 248vac. Checked the push to start had no voltage. I gained access to the drum area ant tested the motor and it was good. I connected one led to the light blue wire that runs up to the start button from the motor connected the other to the start button. When I pushed the start button it showed 15 k resistance. Bad start button, ordering one WPW10446920; ordrng 1 WPW10446920 (Push to start)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near New Braunfels, TX 78132

Luis

Job Details: 08/03/2023

Arrived on site. Removed evaporator cover good frost formation per prev tech replaced fan assembly that includes thermistors.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Killeen, TX 76542

Tyler

Job Details: 08/03/2023

Arrived on site for refrigerator needing previously diagnosed defrost parts and control. Upon arrival confirmed issue and installed parts. Reassembled and reprogrammed control. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL DRYER

Model wed5010lw0

Near Copperas Cove, TX 76522

Tyler

Job Details: 08/03/2023

Arrived on site for dryer screeching during initial start up. Upon arrival tested unit with and without towels(7x). Couldnt replicate noise issue. Instructed customer to record sound if issue returned. Unit working as designed. Call complete

We serviced a

KITCHENAID RANGE

Model KFDC506JSS00

Near Austin, TX 78732

Paul

Job Details: 08/03/2023

Arrived onsite for a range that the start light is on but nothing will function and the oven is warm like its on. I found the range in sabbath mode and the lights were on when it was accidentally put in sabbath mode causing the oven to stay warm. I took the oven out of sabbath mode and turned the lights off. I tested the oven and found it working as designed. The customer tested the oven from his smart phone and the oven functioned as designed. I called the safety team SR# 7736961541 and spoke with Kisha to give my findings. Use Authorization # K17ZEW1WL1. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near New Braunfels, TX 78130

Andrew

Job Details: 08/03/2023

Arrived on site to test unit for door handle falling off. Recommend replacing door handle and screws. Office to reschedule. ; ordrng 2 W11428245 (Screw)s and 1 W11620705 (Door handle)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, TX 78744

Joe Z

Job Details: 08/03/2023

"Arrived onsite to replace previously ordered parts. Replaced control and bake element and have same issue. During replacement of broil element, found new broil element is wrong part inside box with correct part number. Need to reorder broil element.contacted techline for assistance. Spoke with Kirt. Explained issues and parts replaced. Kirk recommended coming back with correct broil element and if issues persist to give customer service pointer information for breaker tripping nuisance. Tech gave SR# 7737012152. Office to reschedule ; ordrng 1 W10856603 (Broil element)"

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Kyle, TX 78640

Andrey

Job Details: 08/03/2023

"Arrived on site to test unit for just a buzzing noise and unit will not start, tested unit found motor completely ceased torn belt, some belt fragments got into motor causing it to stall, replaced motor and parts from repair kit, tested unit, unit is now running as designed job complete"

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Elgin, TX 78621

Joe Z

Job Details: 08/03/2023

Arrived on site to install previously ordered part. Replaced motor 279827. Test unit and is operating as designed. Found exhaust hose to wall is broken and and crushed. Advised customer to replace hose. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Leander, TX 78641

Maurice R

Job Details: 08/03/2023

"Arrived onsite for range with yellow flames. On inspection all the flames were blue, I took the gas sniffer and went around the unit I found no gas leaks. I asked the customer if they had a humidifier in the house, she said yes. I informed her that the humidifier would cause the flame to be yellow and orange. She feels more comfortable now since she knows that it is caused from the humidifier. I let them to know to open a door for about 15 minutes and the yellow and orange flames will go away. No gas leaks detected during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Cedar Park, TX 78613

Kimo

Job Details: 08/03/2023

Arrived onsite for a DW that has no power. Upon arrival I found that the unit unresponsive. I checked for power at the wall and found 120vac. I gained access to the junction box and found that the wire nuts that were used to wire in the unit loose I corrected this and tested the unit several times and found unit operating as designed no leaks

We serviced a

WHIRLPOOL OVEN

Model KFGC506JSS00

Near Austin, TX 78745

Wesley

Job Details: 08/03/2023

"Arrived onsite and found unit operating with sequencing glitch, causing unit to not leave preheat. Advised customer on findings. Reset unit and tested and found unit is now operating as designed. All checks good."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Austin, TX 78744

Joe Z

Job Details: 08/03/2023

"Arrived on site for unit not filling correctly. Upon arrival ran diagnostics and there are no saved error codes. Customer states that on a normal, regular cycle that the basket completely fills with too much water. Test unit by running a normal,regular cycle with clothes. Unit filled and began washing correctly. Cannot duplicate the issue. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Manor, TX 78653

Vincent

Job Details: 08/03/2023

"Arrived on site for range, inspected unit and work area. Customers complaint was the oven door stainless was lose. I inspected and found that the double sided tape was not sticking properly. I used new tape and installed and looks like its holding. CX is out of cosmetics warranty so I informed that I wont be able to replace the door for just that. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC3

Near San Marcos, TX 78666

Andrew

Job Details: 08/03/2023

Arrived on site to test unit for random noises. Found console not responding properly. Also found when in diagnostics console was randomly chiming. Customer verified the chiming is the issue. Recommend replacing faulty console(chrome). Office to reschedule. ; ordrng 1 W11324037 (Console(chrome))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ01

Near Hutto, TX 78634

Vincent

Job Details: 08/03/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was Home Depot sent a technician out and said it needed a sealed system. At arrival unit was not plugged in. I powered on unit and found compressor coming on. No frost pattern was found. Im ordering a sealed system repair, waive for 2hrs. Office to contact customer to reschedule. Office C-NOTE to order authorization. ; ordrng 1 WPW10466675 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 OrderAutho (Order Autho)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Austin, TX 78748

Scott

Job Details: 08/03/2023

"Arrived on site ,replaced water valve . Ran diagnostics, all checked normal. No water leaks detected at this time. Job complete ."

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near San Marcos, TX 78666

Andrew

Job Details: 08/03/2023

Arrived on site to test unit for not heating properly. Customer stated inspector found temps were not correct. Ran unit to 350 and verified temps were correct. Advised customer against the use of hanging thermometers and to download app and connect to WiFi asap. Unit is working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Harker Heights, TX 76548

Jonathan M

Job Details: 08/03/2023

"Arrived on site for a wash machine. That will not start a cycle. Inspected unit and work area. Customer had the unit unplugged and I attempted to start a cycle. Found the lid lock light blinking indicating that it didnt register the lid down. Round the unit through diagnostics and found an F5 E1 (lid, switch fault) error code. I replaced the latch assembly and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78722

Matthew

Job Details: 08/03/2023

Arrived onsite for unit not starting a cycle. Upon arrival inspected unit. Unit was unplugged. Powered unit and found latch is trying to engage and disengage. Ran diagnostics and found latch failure. Ordering latch. Set to return Aug. 9th; ordrng 1 W11307244 (Latch)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near San Marcos, TX 78666

Andrey

Job Details: 08/03/2023

"Arrived on site to test for washer not shutting off, customer stated that unit is stuck in sensing and will not advance, asked customer to demonstrate how she activates wash cycle, noticed that customer is selecting cycles but not pushing start button, ran diagnostics cycle and found no issues, showed and explained to customer how to properly activate a wash cycle, washer filled with water during sensing and switched over to wash with no issues, advised customer to read through the owners manual if she has any more problems at this time unit is running as designed, job complete"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Austin, TX 78726

Paul

Job Details: 08/03/2023

Arrived onsite for a microwave that is smoking the control when it comes on. I found the board with burn marks at the relays for the cavity lamp and the turntable motor. There was a little next to the hood fan relay. I tested the circuits for the cavity lamp and the turntable motor with both testing good. I checked the resistance on the hood fan motor windings and they were all in range. I tested the high voltage circuit and was getting a 10ohm resistance reading from the filament winding to ground. The new high voltage transformer I was sent with was damaged in the box. Ordering W11540981 transformer. RS for Wed 8/9. Marking all other parts as UORV.; ordrng 1 W11540981 (HV transformer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Canyon Lake, TX 78133

Luis

Job Details: 08/03/2023

"Arrived on site. Replaced right side door,removed defective icemaker housing adapter,replaced gasket and installed new adapter,reassembled icemaker housing assembly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hutto, TX 78634

Vincent

Job Details: 08/03/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the refrigerator was not leveled and the broken drawer. Replaced drawer and leveled unit. CX made me aware that the floor was damaged under the wheel. Its not noticeable and I advised the customer we cant assume responsibility. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Round Rock, TX 78681

Gerry C

Job Details: 08/03/2023

"WTW5057LW0 GP arrived on site to install previously diagnosed and ordered parts. Replaced the motor, shifter and capacitor. Tested as it did on our last visit. No water connected to the unit due to it being disconnected and stored in the garage."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Uhland, TX 78640

Andrey

Job Details: 08/03/2023

"Arrived on site to test unit for not drying dishes, tested unit found no error codes and all components are activating properly, heater is getting hot, noticed that customer is not using rinse aid and some calcium buildup on the heater, stated to customer that the unit is designed to run with rinse aid for optimal performance and advised customer to run a few cycles with vinegar to breakup the calcium on the element also propping door open at the end of cycle to help with drying, at this time unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near New Braunfels, TX 78132

Luis

Job Details: 08/03/2023

"Arrived on site. Found no issues with hinges found freezer door rubbing on bottom of freezer compartment and large gaps between liner and cabinet,added adhesive to gaps added washers to hinge to raise freezer door. Checked freezer door operation good. ; used 2 Wp489467 (Washer), and 1 Wp482338 (Adhesive) from stock"

We serviced a

WHIRLPOOL RANGE

Model Jgrp436hl01

Near Austin, TX 78717

Kimo

Job Details: 08/03/2023

Arrived onsite for a range with a broken gas valve. Upon my attempt to remove the face plate to gain access to the manifold I broke the tool I was using and will have to return with a new one to complete the call. 08/09/23; schdld next appmnt for 8/9 WED !

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI75X15HZ01

Near Georgetown, TX 78628

Lou

Job Details: 08/03/2023

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit turned on and in the process of making ice, but the water flow from the valve was too slow. I placed the unit in diagnostics and tested the unit and other than the valve, the unit operated as designed. I am ordering the valve and LSO PER CUSTOMER REQUEST and scheduled return service for 08/09/23 (KC). Unit left turned off and no water leaks observed during service.; ordrng 1 W10881366 (Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Austin, TX 78702

Wesley

Job Details: 08/03/2023

Arrived onsite and found unit operating with door switch taped shut. Removed tape from door switch. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waco, TX 76710

Jonathan M

Job Details: 08/03/2023

"Arrived on site for a washing machine that is making a clanking sound during operation. Inspected unit and work area. Customer advised that he was running a load of a rug inside the washer when the unit went off balance and started to walk. He advised that since then, they have not run any other cycles. I did advise the customer that their unit was unleveled and was leaning against the front right side. I did adjust the feet but did advise them that the unit is working as designed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Austin, TX 78724

Joe Z

Job Details: 08/03/2023

"Arrived on site for center burner not operating. Upon arrival,test unit and found center burner has failed. Replaced center burner and test unit. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Killeen, TX 76549

Tyler

Job Details: 08/03/2023

"Arrived on site for refrigerator making a loud noise. Upon arrival confirmed complaint and found noise coming from fc. Inspected fc and found ice build up had formed from valve over filling ice maker and running down evap cover onto fan. Also found ice door seperator had failed and caused hot air to reach fill tube and make issue worse. Rescheduled customer for 08/09/23 to complete repairs. Ordering W11645245 valve, w11423781 ice door seperator. ; ordrng 1 W11423781 (Ice door seperator) and 1 W11645245 (Valve)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Austin, TX 78721

Matthew

Job Details: 08/03/2023

Arrived onsite for unit making popping sound. Upon arrival inspected unit. Found lights functioning properly. Tested and found diode sparking. Burn mark on capacitor. Replaced both diode and capacitor. Tested and unit is functioning properly. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near New Braunfels, TX 78132

Luis

Job Details: 08/03/2023

Arrived on site for no ice and not draining water. Found water in bin pump off diagnosed a defective drain pump replaced drain pump ran water through pump water drained checked all connections no leaks. ; used 1 W11539855 ( Pump) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Buda, TX 78610

Kevin

Job Details: 08/03/2023

"Arrived on site and found no ice production, set refrigerator into diagnostics and ran icemaker harvest and it did not complete. Replaced icemaker and it will now complete harvest but it did not fill with water. Also found water dispenser is not working. Replaced valve Assembly and filter housing and water is now dispensing, job complete"