"Arrived on site to inspect washer banging during spin. Upon further inspection, I placed the machine into diagnostics and observed no error codes. I found that the water valve was not operating properly and taking a long time to fill. I found that the clothes were not being evenly dispersed around the tub before the spin cycle. I advised the customer on proper detergent usage. The customer was using too much detergent and could be contributing to the clothes not being evenly dispersed around the tub. I am ordering the valve and scheduling for 4/22. No water leaks observed during service.; ordrng 1 W11513255 (Valve)"

Arrived on site to replace dented fridge door. Replaced door and tested unit is now functioning properly and as designed to job completed no one on site for signature

Arrived on site to inspect dryer not starting. Upon further inspection I attempted to start the dryer and it would not start and only displayed 'err'. I gained access to the inside of the dryer and found the door switch connection not fully seated. I reseated the connection and tested the dryer. The dryer is now operatimg as designed. No parts installed. No one on site to sign

Arrived on site for unit making noises. Ran unit full cycle still can not duplicate sound customer keeps getting. Tightened back panel added some sound pads and monitored unit again but still can not duplicate sound. Called Yessenia property owner and explained to her the situation she is aware of the sound but doesn't think the sound is that bad either. She informed me she will let tenant know she will no longer call in this ticket considering she doesn't think the noise is a problem. No one on site for signature

Arrived on site for urned motor fan . Found motor burned out . Replaced motor W11105126. Tested unit lights & fan working properly . Job complete

"Arrived on site to inspect range, tripping the breaker. Upon further inspection, I found now issues with the wiring. I followed safety protocol and documented with photos. I replaced both elements and control, removed the ground connection, and set bake to 500 for 30 min. I reconnected the ground and since the customer was not home and was a vacant unit. I could not run the oven and additional 2 hr. The customer will need ro run the oven for 2 hrs ro complete the burn off procedure. I. Called Saftey to document. SR 7741374050. W10856603 W11182108 W11696067. No one on site to sign"

"Arrived on site ,replaced control W11603810. Ran diagnostics and calibration cycles. No error codes . Washer passed all tests . No water leaks detected at time of service. Job complete."

"WED7300XW0 Arrived on site from previous visit to install parts. I installed thermal fuse,thermal cut off ,repair kit, element,thermistor and last part that was needed belt was defective. The repair-kit belt wasn't long enough for dryer. Belt is needed im ordering parts and office to reschedule. ; ordrng 1 Wp8547274 (Belt)"

"Arrived on site , dispatched wrong part . Reordering correct part . No water leaks detected at time of service. Call to set return . ; ordrng 1 LW10642551 (Fresh door ss)"

423 amArrived on site to replace right side fresh food . Found gasket damaged . Also customer pointed out left side door is cracking at the bottom . Ordering both fresh food gaskets . Set return 4/23 am if possible preferably. No water leaks detected at time of service. ; ordrng 2 W10407212 (Fresh door gasket)s

Arrived on site to test unit for not washing. Found when plugged in unit would instantly enter drain. Recommend control replacement. Office to reschedule.

Arrived on site to test unit for not cooling properly. Internal temp was 25 on arrival compressor is extremly hot and pulling 1.7amps. Recommend compressor and heat exchanger due to exchanger being extremly corroded. Needing 2hrs on return visit. Office to reschedule. ; ordrng 1 W11507067 (Evap) and 1 W10574478 (Heat exchanger)

"Arrived on site for customer complaint of unit not completing cycles. Found control not recognizing water level. I replaced control, unit tested good. Part used w11549931"

"Arrived on site for customer complaint of unit not washing, found failed sump assembly. I replaced sump assembly, unit tested good. Part used w11613570"

Arrived on site to test unit for not cooling. Found crimp fitting was leaking refrigerant. Needing sealed system repair. Needing 2hrs on return visit. Office to reschedule. ; O-emld tckt

"Arrived on site for customer complaint of loud noise during spin. Found no error codes, ran high speed spin in diagnostic mode, tested good, ran DMLS calibration, unit tested good. Instructed customer on proper use of machine."

"Arrived on site for customer complaint of unit not heating. Found failed element, I replaced element, unit tested good. Part used wp3387747"

"Arrived on site for a refrigerator that is freezing items in the refrigerator section. Inspected unit and work area. The customer showed me the interior of her fridge, and I found all items in the refrigerator frozen. I checked resistance at the refrigerator thermistorand found it at 9.65k ohms (29 degrees farenheit) indicating the thermistor was within range. I found no evidence of any defrost issue within the freezer section but found the freezer setting at the minimum setting. I adjusted the freezer setting in the freezer to the maximum setting for now while the food thaws but advised them they can move it back to the recommended setting thereafter. I went ahead and replaced the control and tested the unit. The unit began to work and operate as designed. Call complete. W11562260."

Arrived on site to test unit for oven not cycling and getting to hot. Found relay to bake element was staying on. Replaced control(W11546066) and d oven sensor(WPW10181986). Verified elements now cycling as designed. Job complete.

"Arrived on site for customer complaint of dispenser not closing, found the dispenser that was just installed wouldn't stay closed, found the new dispenser wouldn't close either. Ordering dispenser. ; ordrng 1 Wpw10199696 (Dispenser)"

Arrived on site for a washing machine that is flashing error codes and will not unblock lid. Inspected unit and work area. The customer advised that the unit quit in the middle of a load and will not drain out any of the water inside of the basket or start a new cycle. I did confirm the customers complaint and gained access underneat. I found the wire harness split at the drain pump. I was able to get the unit to drain out the water but am ordering a wire harness for replacement. I rescheduled the customer to 4/22. ; ordrng 1 W11643701 (Wire harness)

"Arrived on site, replaced igniter due to cracking also needed thermal fuse . Replaced igniter and thermal fuse WP3392519, 279311. Dryer is nowmheating properly . Cleaned minor amout of lint out . Job complete"

"Arrived on site to test unit for not filling. Upon arrival customer stated there is no water pressure when the unit is filling and cycles do not complete. Tested unit, verified very low pressure when filling and excessive vibration from the valve. Found water lines are crossed. Removed lines and inspected valve, found hot side clogged completely cutting off cold water supply. Replaced valve (W11513255) and tested unit, water pressure has been restored and all components are properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to diagnose unit making a clicking sound upon startup. Noted that the unit stops operating approximately 3 seconds after starting. Tested unit and found that the upper interlock switch was not transitioning from normally open to closed. Replaced upper interlock switch, tested unit, and confirmed proper operation. Job complete."

"Arrived on site to replace previously diagnosed part. Upon arrival removed blower wheel successfully and replaced the motor (279827). Tested unit, noise has been eliminated and unit is now running as designed, job complete."

"Arrived onsite for unit it leaking. Ran diagnostics and found open float switch. Found float not seated in assembly correctly, not engaging switch and over filling. Adjusted float and switch. Tested and unit is not currently leaking. Customer will monitor. Job complete"

"Arrived on site for refrigerator not cooling. On arrival confirmed issue and found compressor and all fans running but I found a leak in evaporator coil. U it will need sealed system repair(copper cap tube). Ordering w11578004 evap coil, w11580057 compressor, wpw10143759 uv drier, w10913906 access valve. Office to reschedule once availability of parts is known. No one available to sign; ordrng 1 w11578004 (Evap coil) and 1 w11580057 (Compressor) and 1 wpw10143759 (Uv drier) and 1 w10913906 (Access valve)"

"Arrived on site for F2E1 error. Upon arrival, confirmed issue. Power cycled unit and error still appears. Proceeded to replace W11598167 console. Configured unit to correct model number. Tested unit and now unit is functioning as designed."

"Arrived onsite for bake and broil elements not working. I found the breaker to be tripped. I followed the procedure of the elements tripping the breaker and replaced the bake, broil, and control. I ran the unit to 500 degrees with the ground off and it reached temp. I replaced attached the ground wire and ran unit to 500 degrees again. Unit reached temp and I advised the builder to leave it running for 1hr 30 min. Builder agreed and stated he will turn the unit off within that time. Call complete. Installed W10856603 Broil element, W11182108 Bake element, and W11567368 CONTROL. Called techline to document SR 7741371747 Spoke with Brandon."

Arrived on site for refrigerator not cooling. Tempmwas 56. Freezer tempmwas q5 at top and -7 at bottom. Found unit is not defrosting. Went into diagnostics and confirmed bimetal and heater are closed and working. Used heater and a steamer to clear ice. Replaced control board. Set to 8 hour defrost. Verified operarion. Call complete.

Arrived on site for microwave not allowing g popcorn setting to work properly(per customer on arrival) I found customer using popcorn brand that stated not to use the popcorn setting. I instructed the Customer how the popcorn setting works and to read brand bags carefully to see if it's popcorn button safe or not. Unit works as designed. Call complete

"Arrived onsite for unit needing gearcase, cam and actuator replaced. Also replaced control under s code. Replaced and tested. Unit is now functioning properly. Job complete"

"Arrived on site for refrigerator needing 212643 sealer, w11172798 control, w11098695 scroll, w10316760, w11509095 ui. On arrival installed parts and informed customer to allow 24hrs to stabilize temps. Call complete"

Arrived on site to install control w11683480. On adoration installed part and tested dishwasher. Found unit working as designed call compete

"Arrived on site for unit not draining. Upon arrival, ran diagnostics and found no issues. Checked error codes and found F0E5 off balance detection. Cleared code. Unit is in an 8 bedroom housing. Spoke with owner of property in regards to off balance occurrences and stated the unit did not ring all the wet clothes due to unbalance. Owner agreed with assessment. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

Arrived onsite for unit not draining upon arrival found the unit had water still in it tred starting drain it just hummus upon further inspection ran diagnostics found f8e2 replaced drain pump W10876537 ran test cycles cleared codes unit is working as designed no leaks observed during service

Arrived onsite for icemaker clumping ice upon further inspection found plastic broken on icemaker causing it to clump up in icebin replaced icemaker W11626124 tested icemaker unit is working as designed no leaks observed during service

Arrived onsite for unit not going into cycles upon further inspection found service pointer W11766193 drain pump running continuously replaced control W11608056 ran calibration & test cycles unit is working as designed no leaks observed during service

Arrived onsite for unit not spinning out clothes properly upon customer stated the clothes are still dripping at the end of the cycle ran diagnostics no errors found did find the fast spin was off turned on fast spin ran test cycles unit is working as designed customer also had questions about the wifi advised he on the wifi team & # no leaks observed during service

Arrived onsite for unit tripping breaker. I found the voltage to be good. Wiring checked good on the terminal block. Customer stated after every cycle they have to flip the breaker. Unit is operating as designed but i could feel the outlet starting to get warm. Indication of a loose outlet is present and customer will need to have the outlet checked as the unit will trip the breaker right away if it was the problem. I opened and shut the door multiple times and no tripping occurred. I also kept turning the dryer on and off and would not trip. Filled the voltage checklist. Couldn't get unit to trip while onsite. Call complete. No parts installed.

"Arrived on site to test unit for no power, tested unit found no power in junction box, no loose or burnt wires, inspected breaker and found it tripped, customer was not aware that the breaker is located on the outside wall, reset breaker and tested unit is now running as designed advised customer that if it starts to trip more often then then breaker will need to be replaced job complete no parts installed"

Arrived onsite for unit not working. I found the unit to start but no display is present. I verified correct voltage being sent from the control indicating the leds on the panel ha e failed. I replaced the control panel and unit now shows time and cycles as designed. Call complete. Installed W11378949 CONTROL PANEL.

"Arrived on site to test unit for not heating properly, tested unit found shorted bake element, ordering part rescheduled for 4/23; ordrng 1 W10779716 (Bake element)"

"Arrived on site for unit not draining. Upon arrival, checked error codes and found F9E1 no drain and F0E5 unbalance. Ran diagnostics and unit did not drain. Proceeded to tilt unit back and immediately started draining. Dropped unit back down and unit stopped draining. Upon closer inspection, found severed harness to the drain pump connection (picture attached). Proceeded to replace W11513246 control, W11755726 clip and W11643701 harness. Service pointer for unit no drain applied. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for unit not filling. Upon arrival, found water supply line kinked. Corrected water line and ran diagnostics. Passed with no issues. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

Arrived on site to test unit for not heating properly. Found bake igniter not sensing flames and would continuously attempt to reignite. Replaced bake igniter(W11524031) and tested unit to 350with no issues. Unit is now working as designed. Job complete.

Arrived on site to test unit for oven tripping breaker. Heated unit to 500with no issues. Advised customer to allow unit to run at 500 for 2hrs. No parts replaced at this time. Job complete. Safety SR#7741303880

"Arrived on site for not powering on. Upon arrival, inspected unit. Found breaker on off position but marked as AC. Customer stated that he flipped the wrong breaker and didnt know it was miss labeled. I labeled breaker correctly. Test unit by preheating oven to 350. Unit preheated and is operating as designed. Job complete no parts used"

"Arrived on site for not drying. Upon arrival, ran diagnostics and there are no saved error codes. Ran automatic test cycle an all components operate correctly including heater. Customer states that plastics never dry and other dishes are little wet. Noticed rinse aid has never been used. Explained unit is operating as designed and recommended using rinse aid , beginning unit running hot water first and that plastics never dry will have hard time drying in this model. No leaks present. Job complete. No parts used"

"Arrived on site for not filling . Upon arrival, ran diagnostics and get error codes F0-E3 over load,F3-E2 inlet water temperature fault, F8-E1 long fill , and F0-E4 spin limited by water temperature fault. Test unit and cold water valves buzzes but does not dispense. Hot is ok. Test water pressure and is good. Replaced valveW11165546. Test unit and now operates as designed. Cleared error codes. Job complete"

"Arrived on site for leaking from bleach compartment. Upon arrival, inspected unit and found tub ring was not mounted correctly on last visit. Reinstalled tub ring. Unit is operating as designed. Job complete"

"Unit in 21104. Arrived onsite for drain pump running. Ran diagnostics and found F3E1 pressure fault. Drain runs with no water in tub. Found unit has service pointer for S Code s153eb, control replacement. Ordering control. Office to reschedule ; ordrng 1 W11607637 (Control)"

"Arrived onsite for unit not cooling. On arrival unit was unplugged. Maintenance had left unplugged for several days. Powered unit and Compressor kicked on. Monitored and compressor running .6amps. Discharge line is heating and suction line is cool. Also frost pattern was developing. According to maintenance, unit was not cooling at all. Maintenance will now monitor over a few days. Notified customer not to unplug if the issue is reoccurring so that we can evaluate in a failed state. Job complete. Office to collect service visit"

"Arrived onsite for washer blinking and not starting a cycle. Found selected knob not on an actual selection so a cycle would not start. As soon as I selected an appropriate cycle, the unit started as normal. Job complete"

"Arrived on site for no ice. Opened ice door found some store bought ice in container, checked icemaker mold ice cubes in mold,ran diagnostic optics passed ran fan test passed,ran error test E0 no errors uploaded pic ran harvest test ice dumped ran fill test passed. Adjusted defrost setting in diagnostic adjusted temp and set max ice on."

"Arrived on site to diagnose unit displaying F6E1 error code (shorted UI). Found UI board shorted. Replaced UI, tested unit, and confirmed proper operation. Job complete."

Arrived on site unable to access unit per construction tech needs to have boots to access site. Will need to reschedule ; O-emld tckt

Arrived on site for dryer making a noise. Can hear a thumping noise as unit turns. Removed front panel. Removed drum. Found motor does not spin properly. Pulley getting stuck. Replaced motor and pulley. Verified operation. Call complete. Vacant apartment

"Arrived on site to inspect range tripping the breaker. Upon further inspection, I found now issues with the wiring. I followed safety protocol and documented with photos. I replaced both elements and control, removed the ground connection, and set bake to 500 for 30 min. I reconnected the ground and since the customer was not home and was a vacant unit. I could not run the oven and additional 2 hr. The customer will need to run the oven for 2 hrs to complete the burn off procedure. I called Saftey to document. SR 774376692. W11707155 W10856603W11182108. No one on site to sign"

"Arrived on site to inspect refrigerator not making ice. Upon further inspection, the maintenance contacted the tenent and advised that the issue had resolved itself also we were not granted access to the unit since customer was not home. No service was needed at this time. No one on site to sign"

Arrived on site for dishwasher leaking. Ran diagnostics cycle and found no errors. At end of cyc k e it started leaking from rear. Dishwasher is too tight in cabinet. Does not pull out without taking trim. Worked with heater from under the dishwasher. Attempted to tighten the heater but it just kept going. Will need new heater as it is not properly tightening. Reset for Tuesday pm. ; ordrng 1 W11537778 (Heating elemet)

"Arrived on site to replace previously diagnosed part. Upon arrival replaced control (W11608056) and applied power to the unit, drain pump no longer immediately engaged. Ran a diagnostic cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for squeaky door. Upon arrival builder stated the door squeaks whenever it is opened or closed. Inspected unit, heard a slight squeak originating from the friction sleeves. Removed sleeves and inspected, found slight wear. Flipped the sleeves and installed, noises have been eliminated. Unit is now functioning as designed, no parts installed, job complete."

"Arrived on site to test unit for noise. Upon arrival customer presented video of the issue, video shows a loud almost vibrational like noise that is present for a short period of time before suddenly stopping and returning to normal sound. Happens at the end of every cycle. Inspected unit, blower wheel is intact and has no damage. Gained access to internal components, found no loose parts or possible vibrational noise points. Could not mimic issue. Suspecting an issue with the motor overheating and causing such noise or there is 240V being sent to L1 at the end of a cycle. Will need to order motor and blower wheel. Ordering parts, no parts installed, rescheduled for 04/22.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel) and 4 W11113654 (pads)s and 1 WP8577230 (Housing)"

"Arrived on site to test unit for noise. Upon arrival started a cycle and monitored, no unusual noises presented itself during the cycle. Gained access to internal components, found no obvious failing parts. Reassembled and ran another cycle for 5 minutes, noise did not present itself and could not mimic. Advised builder if the noises does come back to capture it on video. No one on site for signature. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for not functioning. Upon arrival customer stated they had a storm pass through that knocked out the power, after power returned the unit started to act erratic, then stopped working all together. Tested unit, found no components engaging. Multiple error codes stored, storm surge has caused the control to short. Replaced control (W11462460) and tested unit, function has returned. Drain pump engaged but it sounded like it was sputtering. Replaced drain pump (W11462456) and ran a diagnostic cycle, all components are now properly engaging and unit is running as designed, no leaks detected, job complete."

Arrived on site for front right burner not igniting properly. Found unit will sometimes light and other times take many clicks before it kicks over. Removed burner. Adjusted position. Replaced burner head. Verified operarion. Call complete.

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated anytime the oven gets turned on, breaker will trip within 20 seconds. Theyve had the breaker replaced with no change. Tested unit, found when relay switchs for the broil element the breaker trips. Gained access to rear components, found no broken or pinched wires, no evidence of a short. Bonding strap between N and G has been removed. Followed TSP (W11490386). Replaced control (W11707168), bake element (W11182108) and broil element (W10856603). Removed ground strap from terminal block and started a 500? bake cycle for 30 minutes. After time elapsed, reconnected the ground strap and started another 500? bake cycle and monitored for 10 minutes. Relays on the control have been conditioned and breaker is no longer tripping. Contacted techline to document SR#7741377440. Advised customer to run bake cycle an additional 90 minutes to ensure a proper burn off. If breaker does start tripping again, recommend another breaker replacement. If breaker still trips after that, contact WPL for next steps. At this time unit is running as designed, job complete."

"Arrived on site to inspect washer not advancing through cycles. Upon further inspection, the customer advised they attempted a wash cycle with the water level set at ex-large on cold and the unit only filled halfway. They tried the same cycles with hot water and the unit filled completely, but both cycles stopped mid cycle and would not advance. I tested the lid switch and its operating as designed. I gained access to the timer harness and tested voltage at the tan and black/white while running and had 120V. I tested voltage from the tan wire to the chassis and had 120V running and when the unit stopped in the same position I had no voltage when I should've had 120V. I advised the customer that, again, the timer is bad. I advised I am ordering another timer and scheduled return service for 04/22/25 and would return the old timer since it falls within the 90 day period of when it was replaced. No water leaks observed during service. ; ordrng 1 WPW10175553 (Timer)"

"Arrived on site to inspect refrigerator dropping ice from the dispenser. Upon further inspection, the customer advised that they have been randomly finding ice cubes on the floor and ice getting wedged in the ice chute. The customer advised that they find the ice when they've returned home or awakened from a nap, but when they get ice from the dispenser, it dispenses properly and no ice falls afterwards. I tested the ice door and dispenser and they are operating as designed. I inspected the ice bin flap and found it in the bin and secured. I reached out to in-house tech support and nothing has been reported with this model. As a precaution, I removed and replaced the ice door assembly, and while doing such, I found the FC evap fan vibrating loudly. I gained access to the evaporator and found the evap cover not fully secured and ice was on the bottom of the drip pan as a results of the ice maker fill tube leaking. I adjusted the fill tube and the ice maker harvested afterwards and the tray filled. The fill tube is no longer leaking. I retested the ice dispenser and it is operating as designed. No water leaks observed at the end of service, job completed. W11678839"

"Arrived on site to inspect a built-in microwave, turning itself off and on. Upon further inspection, the customer advised that they were using the microwave for approximately one minute, and while it was heating, it began to shut off and turned back on by itself. Using my microwave tester, I tested the unit for one minute at 100% and immediately, the unit began to glitch, turning itself off and then back on. I removed the unit from the cabinets and gained access to the controls and found the diode not grounded. Using a screw from my tool bag, I secured the diode to the grounding mount and retested the unit and it continued to glitch. I removed and replaced the UI kit and retested, and it is operating as designed. Once I had the unit reassembled and re-installed, I retested the unit several times and it continues to operate as designed. Job completed. W10891907"

Arrived on-site for dryer not heating. Verified the issue. The power at the tblock is correct. The hi-limt and thermal fuse are OL. I installed the thermal fuse(wp3392519) and hi-limit(279816) unit still not heating. Found L2 burnt at the control. I'm ordering a harness(w11736786) for return visit. Office will need to reschedule. ; ordrng 1 W11736786 (Harness)

Arrived on-site for door not closing. Found that the door was missing the left spring and bushing. I'm ordering WP8268990 bushing and wpw10337934 spring for return visit. No one available for signing. No parts used. ; ordrng 1 WPW10337934 (Spring) and 1 WP8268990 (Bushing)

"Arrived on site to test unit reporting error code F1E0 interior board malfunction. Inspected and tested the board, found it to be shorted. Replaced the board, tested the unit, and confirmed proper operation. Job complete."

Arrived on-site for door not closing. Found both strikes broken on the door. The door assembly W11173813 is already ordered for return visit. No parts used no one available for signing. ; ordrng 1 W11173813 (Door)

"Arrived on site to diagnose issues with the lower oven and right front burner. Upon inspection, found the lower oven bake element was broken and the right front burner element was faulty. Replaced the lower oven bake element and tested the oven by heating to 350?Funit tested good. Ordering replacement parts for the right front burner element and switch. Return visit scheduled for next Wednesday per customers request.; ordrng 1 W10823713 (RF element) and 1 WP74003122 (Switch)"

Arrived on site to replace dented top panel. Replaced panel took pictures unit is functioning properly and as designed to job completed. No one on site for signature

Arrived on-site for for washer making noise and leaking. Verified the issue. Found that it was leaking from bad bearings. Installed bearing kit(w10435302) and cycled unit. Found no leaks but got some noise from the rotor. I'm ordering the stator wpw10419333 and rotor 280146 for return visit. ; ordrng 1 WPW10419333 (Stator) and 1 280146 (Rotor)

Arrived on site for ui display not functioning properly. Maintenance screen on ui won't display everything some settings it does . Replaced ui and tested no improvement. Replaced control all displays are functioning properly no. Unit is now functioning properly and as designed to job completed. No one on site for signature

Arrived on site to diagnose unit not heating.Placed unit in test mode and found error code F7E1 no heat. Pulled unit out and inspected the heating element. Found a disconnected wire at the thermal fuse.Secured the wire connection and retested the unit.Heating element is now operating correctly. Job complete.

Arrived on-site for damaged rc door. Verified the damage. Installed rc door(lw10648584 and plug(w10830982) i took a picture of the new door. No one available for signing

Arrived on-site for door not closing. Verified the issue. Found that latch was stuck in locked position. Found rear latch not responding in manual test mode. I'm ordering wpw10107820 rear latch and wp9761013 front latch for return visit no one available for signing no parts used ; ordrng 1 WPW10107820 (Latch) and 1 WP9761013 (Latch)

"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, the customer advised that the ice dispenser doesn't always dispense and they have a difficult time removing the ice bin. I demonstrated to my customermhow to remove the bin and removed it to find the bin full of ice and some of the cubes had frost on them and some were stuck together. Customer advised they get ice approximately 3-4 times per day. I tested the dispenser and it operated as designed. The unit is cooling properly as well. Since the unit is operating as designed, I made recommendations regarding the use of the ice maker and dispenser and advised the customer to contact our office if it continued to fail for them. I advised that with the ice bin being completely full and dispensing causes the cubes to move forward, the cubes could be getting jammed up in the bin and recommended they dispense more ice than what they're used to getting to lower the amount of ice in the bin. No water leaks observed during service, job completed."

Arrived onsite for unit not advancing cycles. I found the door latch to check good from the control. I found the unit to be filled with water indicating a drain issue present. I tested for continuity on the harness for the drain pump from the control and it is showing open. The harness has split for the drain pump and will need a lower harness for repair. Ordering W11643701 Harness lower and set to return 04-22-25. No leaks are present.; ordrng 1 W11643701 (Harness lower)

Arrived on site. At time of visit unit cooling correctly ran diagnostic thermistor passed ran fan test passed possible relay sticking on control after defrost replaced main control powered unit on ran diagnostic all test passed power cycled unit compressor powered on. Wpw10317076

"Arrived on site to diagnose unit displaying F1E0 error code internal board failure. Tested unit and confirmed control board was faulty. Replaced control board and retested the unit. No error codes present. Oven successfully preheated to 350?F. Job complete. No one available to sign unit is vacant, new construction."

"Arrived on site to inspect unit for a broken handle.Found handle broken and right-side screw stripped. Replaced handle and screw. Tested uniteverything is functioning properly. Job complete. Unit is vacant, new construction."

"Arrived on site for no ice. Some ice in bin,ran diagnostic no errors on icemaker pushed ice towards front of bin to prevent bail arm from hitting ice."

Arrived on site for f1 e0 oven user interface failure. Tech sheet for this err recommends power cycling the unit. Customer already had unit turned off for 2 days. Turned breaker back on everything came on error code gone. Ran bake cycle to 350 unit held ne errors. Ran broil and conviction bake and monitored unit for a good half hour. Displayed error f1 e0 did not return. Unit is functioning properly and as designed to job completed

Arrived on site. Found freezer upper led module dim replaced module same issue found side wall led has a failed led will order side wall led. W11226500; ordrng 1 W10876365 (Light)

"Arrived on site for water leaking. Per customer water was leaking from freezer section,water filled ice bin and drawer they then cut off water source. Found large sized cubes in mold due to water over filling icemaker,replaced icemaker turned on water source ran icemaker harvest test passed icemaker filled with water no leaks. W11397192"

Part drop only. Placed part in porch bench as requested. Call completed.

Arrived on site for no lights in freezer diagnosed a defective led module per service pointer installed updated leds all leds working as designed repair covered by autho S84638. Used 4 w11632139; used 4 W11632139 (Led module) from stock

"Arrived on site to diagnose no cool refrigerator. On arrival spoke with maintenance who told me unit had melting ice / frost built ok the evaporator cover. Confirmed the evap pan was full of water too. Since unit was thawed and unplugged i checked mechanical items for an indication of failure cause. Found defrost track and heater at 128 ohms, both FC and Defrost thermistor at 2.8K to 2.9K ohms, matching the temps. Control sent voltage in diagnostics for heater as well. Replaced control since other mechanical items are testing good. Called tech line, SR7741362807. Without catching unit in fail state we can not make a further assessment. Unit should be working as designed with new Control. Parts used - W11742389. Noone on site to sign for ticket."

"Arrived on site to test unit for not cooling properly, tested unit found unit has a failed defrost cycle causing ice to build up on the evaporator effecting proper air flow, defrosted evaporator heater tested good, replaced fan harness and control as precautionary, advised customer to monitor for 24 hours before loading, job complete installed W11578030, W11224256"

Arrived on site to test unit for not drying properly. Found error F7E1(heating element). Deleted error and ran diagnostics. Found element now engaging. Vent fan is not engaging. Recommend vent assembly replacement per service pointer:W11655117. Scheduled for 04/25. No parts replaced at this time. ; ordrng 1 W11682810 (Vent assembly)

"Arrived on site to test unit for not operating. Upon arrival customer stated the cycle will start but will make a loud funny noise and then will stop. Tested unit, found when starting a cycle it sounded like the motor was seizing. Gained access to internal components, motor is not spinning due to an issue with the blower wheel. Removed lint chute and found a sock entangled in the wheel. Removed sock and reassembled, due to usage with the sock inside the lint chute, motor is now making a loud buzzing noise. Unit will need a new motor and blower wheel. Ordering parts, no parts installed, rescheduled for 04/18.; ordrng 1 WP694089 (Wheel) and 1 279827 (Motor)"

Arrived on site to test unit for filling on is own. Customer provided video showing unit full of water. Customer stated it doesn't alwaysfill on is own. Found no stored error codes. Completed diagnostics with no issues. Recommend control and valve replacement. Scheduled for 4/21. No parts replaced at this time. ; ordrng 1 W11683481 (Control)

"Arrived on site to test unit for no power. Found connection to control was not inserted properly preventing control from receiving power. Secured connection, unit is now working as designed. No parts replaced at this time. Contractor not present for signature."

Arrived on site to test unit for noise. Found blower wheel was cracked causing noise. Replaced wheel(WP697772) and unit is now working as designed. Job complete.