Service History 1884 - Appliance Express

Near Jarrell, TX 76537

Dona

Job Details: 03/05/2018

Found runaway temps, right front burner arched, customer does not want to repair at this time.

Near Burnet, TX 78611

Thomas L.

Job Details: 03/05/2018

Removed and replaced leaking fresh food evaporator and contaminated compressor. No water hooked up to this unit as it is out under a carport.

Near Jarrell, TX 76537

Dona

Job Details: 03/05/2018

Arrived on site for no operation, found wire nuts not tight from install, customer purchased home on 2/28/18. Verified operations, verified all water connections dry.

Near Austin, TX 78758

Cliff

Job Details: 03/05/2018

Whirlpool refrigerator WRS571CIDM01. Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found unit not defrosting causing FC evaporator to completely freeze over and blocking airflow through coil. Verified heater and bimetal operation as good. User interface/logic board will need to be replaced to complete repairs.

Near Belton, TX 76513

Dona

Job Details: 03/05/2018

Arrived on site for low temps, found ached bake element on rear right side hidden bake element. Replaced element, verified temperatures, unit check ok.

Near Austin, TX 78737

Connor M.

Job Details: 03/05/2018

WED96HEAW0 whirlpool dryer Install driyer repair kit and tested unit. Unit now operating within normal noise tolerance. Instruct on proper venting and fire hazard.

Near Driftwood, TX 78619

Connor M.

Job Details: 03/05/2018

WED7000DW whirlpool dryer Arrived on site to inspect unif for cosmetic damage on panel. Fiund several places where silver print was missing. Replaced console and tested unit. Unit working properly. No one there to make aware of proper venting and fire hazard.

Near Temple, TX 76502

Dona

Job Details: 03/05/2018

Arrived on site for no spin or agitation, found open actuator motor, prescreened call, had new part from178473 w10913953. Replaced actuator, verified operations, checked all water connections dry. Unit check to spec.

Near Marble Falls, TX 78654

Thomas L.

Job Details: 03/05/2018

Jessica.sa1@icloud.com Arrived on site for frosting in both sections. Found gapping at upper section flange. Resealed. Unit is not hooked up to water.

Near Marble Falls, TX 78654

Thomas L.

Job Details: 03/05/2018

Test test

Near Temple, TX 76502

Dona

Job Details: 03/05/2018

Arrived on site for no functionality after fill cycle, found broken lid switch, replaced, verified operations, checked all water connections as dry. Reassembled where unit had been pulled apart on control. All specs check good. Original lid switch in pictures.

Near Georgetown, TX 78628

Thomas L.

Job Details: 03/04/2018

Test test

Near Kyle, TX 78640

Daniel A.

Job Details: 03/03/2018

MVWB835DW2 Not filling with hot water. Ran .diagnostic. Error code f3e2. Inlet thermistor error. Replaced water inlet valve/housing. Checked water inlet and drain hoses. No leaks detected. Ran wash cycle. Normal operation after service

Near New Braunfels, TX 78132

Daniel A.

Job Details: 03/03/2018

WRF535SWHZ Excessive ice/frost in freezer. Removed ice. Resealed freezer door gasket. Door gasket open on top,of freezer allowing excessive air into freezer Verified no air leaks. Verified normal Ice production for this icemaker.

Near Mountain City, TX 78610

Connor M.

Job Details: 03/02/2018

MVWB765FW0 maytag washer Arrived on site to tets unit for no cold water coming in. Found cold water trickleing in when valve is powered on. Confirmed water to unit. Replaced valve and tested. Unit working properly, no leaks detected. Instruct on proper use and care.

Near Mountain City, TX 78610

Connor M.

Job Details: 03/02/2018

WRT311FZDW00 whirlpool refrigerator Arrived on site to install harness. Installed and tested unit. Unit working properly, no leaks detected.

Near Leander, TX 78641

Jerry C.

Job Details: 03/02/2018

WOS51EC0AS03 arrived on site for a bad oven gasket. Upon inspection, found the oven gasket hanging out of the door and the clips were deformed. Removed/replaced the gasket and tested unit. Tested good.

Near Leander, TX 78641

Jerry C.

Job Details: 03/02/2018

XHPC155XW1 arrived on site for a washer pedestal drawer not opening. Upon inspection, I found that the right side slide stop was bent. I was able to get the drawer open and adjust the slide stop. Tested the drawer and it opened/closed as designed. There was no model/serial number placard. Disassembled the entire cabinet and could not locate. No leaks observed during service.

Near Leander, TX 78641

Jerry C.

Job Details: 03/02/2018

WDF520PADM7 arrived on site for dishwasher not drying. Upon inspection, found that the unit was tilted back. Adjusted the feet and leveled the unit. Tested unit in service mode and unit tested good. Instructed the customer on the amount of detergent to use; to purge the cold from hot before starting unit; reset the rinse aid adjuster. No leaks observed during service.

Near Austin, TX 78739

Connor M.

Job Details: 03/02/2018

WTW7500GC0 whirlpool washer Arrived on site to test unti for long fill times. Found cold water valve only trickling. Disconnected line from valve and found water still only at a very slow trickle. Removed line from house supply and tested water pressure. Found 55 psi. Water line was clogged with sediment. Corrected issue and tested unit. Unit working properly, no leaks detected.

Near Burnet, TX 78611

Thomas L.

Job Details: 03/02/2018

Arrived on site for no cool condition. Found compressor cycling off and on. Replaced defective start device. Unit now runs properly. No water hooked up to this garage unit.

Near Temple, TX 76502

Dona

Job Details: 03/02/2018

Arrived on site for clothes not always washing, checked all components were tight, no abnormal noises, ran through cycle with clothing, unit is filling appropriately, washing, spinning, and rinsing to spec, checked all water connections all dry. Instructed customer on operations. .

Near Buchanan Dam, TX 78609

Thomas L.

Job Details: 03/02/2018

Arrived on site for no cool condition. Found compressor cycling off and on. Replaced defective start device. Unit now runs properly. No water hooked up to this garage unit.

Near Cedar Park, TX 78613

Jerry C.

Job Details: 03/02/2018

GC5SHEXNS04 arrived on site for a refrigerator fan not properly functioning. Found that the fan would not shut off. Quoted the customer W10823804 $350.00 and RF320 $189.99 total $584.54. Customer agreed to repair. Removed/replaced control kit; powered up the unit and the unit began to work as designed. No water source was connected to unit. Ice maker removed at customer’s request.

Near Austin, TX 78745

Connor M.

Job Details: 03/02/2018

WRT518SZFG whirlpool refrigerator Arrived on site to test unit for door not closing. Found installers swapped hinges and put bushings back in the wrong place. Corrected issue and tested unit. Unit working properly, no leaks detected.

Near Temple, TX 76502

Dona

Job Details: 03/02/2018

Arrived on site for intermittent noise when microwave running, found stirrer shaft not seated on turntable shaft, reseated where came off, verified operations 4 times on turntable motor all else checks ok.

Near Austin, TX 78735

Connor M.

Job Details: 03/02/2018

KUIA15PRLS4 kitchenaid ice machine Arrived on site to test unit for loud operation. Found external drain pump operating loudly when powered on. No signs of other failure. Unit extremely clean and well taken care of. Quoted cutomer 599.99 for external drain pump and 200 for labor as i could not pull up job code for repair. Customer declined repair is it is still operating properly. No leaks detetced.

Near Temple, TX 76502

Dona

Job Details: 03/02/2018

Arrived on site for handle loose, lower freezer handle will not tighten to be able to stay on the door, will need to order and replace Sarah assisted with part and reschedule of 3/8/18. All water connections dry.

Near Austin, TX 78745

Connor M.

Job Details: 03/02/2018

ART308FFDM03 whirlpool refrigerator Arrived on site to test unit for no ice. Found valve not powering on. Valve not plugged in. Corrected issue and tested unit. Unit working properly, no leaks detetced.

Near Temple, TX 76502

Dona

Job Details: 03/02/2018

Arrived on site for not spinning all water out of clothes, recalibrated, verified no errors, unit running to spec. All operations check correct. All water connections dry.

Near Belton, TX 76513

Dona

Job Details: 03/02/2018

Arrived on site for no ice production, replaced valve and ice maker, ice maker not advancing through full cycle, valve not allowing for flow on ice maker, replaced both checked operations, unit cycled, no blockage. All water connections dry.

Near Temple, TX 76502

Mike G.

Job Details: 03/02/2018

KEMS308SSS05, Arrived on site for unit not heating ran heating test 2 cups of water at 70* for 1 min and water should be at 115* to 120* tested water and water is at 100* called tech line and told me to replaced inverter and mag at the same time ordering parts

Near Temple, TX 76502

Mike G.

Job Details: 03/02/2018

Near Temple, TX 76504

Dona

Job Details: 03/01/2018

Arrived on site to diagnose cooktop, there is no way to properly check machine as there are no electrical hookups to diagnose or verify any issue. Sarah assisted, informed staff of above.

Near Georgetown, TX 78633

Thomas L.

Job Details: 03/01/2018

Arrived on site for no ice condition. Found water valve was not operating nor was circulation pump. Replaced and tested. Slab made and harvested. No water leaks.

Near Georgetown, TX 78633

Thomas L.

Job Details: 03/01/2018

Arrived on site for no ice condition. Found water valve was not operating nor was circulation pump. Replaced and tested. Slab made and harvested. No water leaks. Iphone@gjbrown.com

Near Temple, TX 76501

Dona

Job Details: 03/01/2018

Arrived on site for no microwave function, replaced control, verified operations. Unit heating do good.

Near Kyle, TX 78640

Connor M.

Job Details: 03/01/2018

WRF555SDFZ04 whirlpool refrigerator Arrived on site to test unit for no light in freezer. Found light frost build up on switch from door being left open. Corrected issue and tested. Unit working properly. Freezer handle warped and needs to be replaced. Sw approved 3/6

Near Georgetown, TX 78633

Thomas L.

Job Details: 03/01/2018

Arrived on site as unit would not dispense water. Found that the bypass valves or not being depressed properly by the water filter. Corrected that condition and unit now operates properly. Water connections were dry

Near Temple, TX 76502

Dona

Job Details: 03/01/2018

Arrived on site and found error on control, valve not allowing for full water flow, replaced both verified operations, not water leaks. Recalibrated unit check good.

Near Georgetown, TX 78633

Thomas L.

Job Details: 03/01/2018

Arrived on site for condition of poor drying with loads, especially small 2nd loads and AF conditions. Replaced control. Dryer is clean. Customer will need to make sure dryer doesn’t get moved from its location due to venting requirements.

Near Austin, TX 78745

Connor M.

Job Details: 03/01/2018

MVWX655DW1 maytag washer Arrived on site to test unit for not enough water entering unit. Found unit working properly in a ll cycles with no stored error codes. Instruct on HE operation and proper use. No leaks detected.

Near Belton, TX 76513

Dona

Job Details: 03/01/2018

functionality of led lighting in upper part of fridge and no lights in freezer, found once power removed and cycled on. Lights would come back on. Replaced LED supply, once led supply replaced, lights turned on but were very dim. Verified no known broken wires, door switches check correct. Called whirlpool tech line to verify D.C. Voltage requirement from supply, spoke with Mike, was not in an area with service to pull specs. Checked D.C. Voltage from led supply line brown w red trace to orange, with door open found 24v D.C. Replaced, led supply correct D.C. Voltage, checked for any breaks in wiring found none. All water connections check dry.

Near Austin, TX 78739

Connor M.

Job Details: 03/01/2018

kfiv29pcms00 kitchenaid refrigerator Installed gaskets, adapter, and bracket. Freezer door now closing properly. Unit cooling properly and producing ice since sealed system. No leaks detected.

Near Austin, TX 78739

Connor M.

Job Details: 03/01/2018

MEDX655DW1 maytag dryer Arrived on site to test for running continuously. Found timer not advancing. Replaced timer and tested unit. Unit working properly. Instruct on proper use and care, made aware of proper venting and fire hazrad.

Near Austin, TX 78739

Connor M.

Job Details: 03/01/2018

WRV986FDEM01 whirlpool refrigerator Rf170-209.99 arrived on site to test unit for noise in freezer. Found frost build up at top of freezer evap away from defrost element. Unit has been defrosting. Confirmed through forst defrost and placement of ice build up. Found kickplate has been preventing freezer door from colsing properly. Defrosted evap and installed kickplate correctly. Unit working properly, no leaks detetced. Collected funds via cc.

Near Georgetown, TX 78628

Thomas L.

Job Details: 03/01/2018

Arrived on site for no operation. Found that the right filter was not installed. Installed right filter and unit now operate properly.

Near Belton, TX 76513

Dona

Job Details: 03/01/2018

Arrived on site for no cool in fridge, found open evaporate motor, new motor is different from the old one but verified with shana that it does sub. Checked damper motor test 121 is functional. Unit starting to cool, advised customer to wait 24 hours before putting food in. Water lines all dry.

Near Austin, TX 78748

Luis

Job Details: 03/01/2018

Refrigerator-WRS588FIHV00-replaced damper

Near Austin, TX 78748

Luis

Job Details: 03/01/2018

Refrigerator-WRS588FIHV00-replaced damper

Near Georgetown, TX 78633

Thomas L.

Job Details: 03/01/2018

Arrived on site for noisy operation. Found that the diverter motor was extremely noisy during operation. Removed every playlist diverter. Tested new diverter. New diverter as normal sound levels. Water connections were dry.

Near Waco, TX 76712

Mike G.

Job Details: 03/01/2018

WTW7500GW0, Arrived on site for unit making a noise when in spin, checked unit and found no error codes ran test on unit and unit ran all test fine ran spin test on unit on low med and hi and unit worked properly recalibrated unit and checked unit for water leaks and no leaks found at time of srv...

Near Waco, TX 76712

Mike G.

Job Details: 03/01/2018

Near Georgetown, TX 78633

Thomas L.

Job Details: 03/01/2018

Customer informed me that after I replaced the icemaker the lights started flickering. The customer and I could not duplicate the problem. Water connections were all dry.

Near Woodway, TX 76712

Mike G.

Job Details: 03/01/2018

WED4815EW1, Arrived on site for unit will not power on chexked unit and found that the unit is not getting 240v from L1 to L2 getting 0v from L1 to G getting 120v from L2 to G getting 0v found it to be And electrical issue customer will need a electrician to repair checked and cleaned out all lent found from unit unit checked fine at this time....

Near Woodway, TX 76712

Mike G.

Job Details: 03/01/2018

Near Georgetown, TX 78633

Thomas L.

Job Details: 03/01/2018

Arrived on site for improper ice/water dispenser operation. The customer and I could not duplicate these issues. Water connections were dry.

Near Austin, TX 78704

Luis

Job Details: 03/01/2018

Refrigerator-WRT518SZFM00-adjusted fill tube

Near New Braunfels, TX 78130

Connor M.

Job Details: 03/01/2018

WTW4900BW whirlpool washer Arrived on site to test unit for not completeing cycle. Clothes still wet at end of cycle. Found unit not going into spin in diagnostic mode. Could not force spin in regular cycle either. Replaced control. Issue still occuring. Found rust build up from old transmission leak on basket speed sensor not allowing it to read. Clead sensor and tested unit. Unit now spinning in all cycles and diagnostic mode. No leaks detetced.

Near Belton, TX 76513

Dona

Job Details: 03/01/2018

Arrived on site for noise complaint. Ran through cycle. Instructed customer on normal noise operation, recalibrated. Checked all water connections. All check dry.

Near Liberty Hill, TX 78642

Thomas L.

Job Details: 03/01/2018

Arrived on site or excessive frosting in freezer. See pictures. Found door gasket not sealing properly. Heated and adjusted gasket. Doors both now seal properly. Customer will need to manually empty and defrost the unit for approximately 12 hours. No water is hooked up to this unit. Unit is in garage.

Near Temple, TX 76501

Dona

Job Details: 02/28/2018

Arrived on site for valve replacement per whirlpool, s331am reference number 7721326056 replaced part number wpw10217917. Verified all operations, and all water connections dry.

Near Austin, TX 78744

Connor M.

Job Details: 02/28/2018

WFW85HEFC1 whirlpool washer Arrived on site to test unit for no water coming to unit. Confirmed finction of valves and door latch. Found customer using delay start arrows thinking it was to adjust wash time. Instruct on proper use and care. No leaks detetced.

Near Troy, TX 76579

Dona

Job Details: 02/28/2018

Arrived on site for low ice production, found non functional ice maker, water flow good, temps checked correct in freezer and fridge. Replaced Ice maker. All water connections dry.

Near Austin, TX 78748

Connor M.

Job Details: 02/28/2018

KRFC300ESS01 kitchenaid refrigerator Arrived on site to test unit for freezing food in rc and exploding champagne bottle. Found bottles laying down and blocking damper in rc. Insttruct on theory of operation and proper use. No issues found. No leaks detetced at time of service.

Near Georgetown, TX 78633

Steve C.

Job Details: 02/28/2018

Near Temple, TX 76502

Dona

Job Details: 02/28/2018

Arrived to replace lid that was broken on left rear corner at hinge, replaced, verified lock operations, all water connections dry. Customer was not home at time of service could not leave work. Previous tech stated ok for him to go. Received text message verifying ok for our entry. See quick pic.

Near Temple, TX 76502

Dona

Job Details: 02/28/2018

Near Austin, TX 78741

Connor M.

Job Details: 02/28/2018

KSF26C6XYY04 kitchenaid refrigerator Arrived on site to install parts for repair.when entering unit found no signs of oil leaving compressor so did not replace it. Replaced rc evap with new drier and access valve. Unit working properly, no leaks detetced.

Near Austin, TX 78741

Connor M.

Job Details: 02/28/2018

MEDB765FW maytag dryer Arrived on site to test unit for not heating and giving error code. Found incorrect line voltage on all legs. Instruct on contacting an electrician. Made aware of proper venting and fire hazrad.

Near Georgetown, TX 78628

Mike C.

Job Details: 02/28/2018

Whirlpool Refrigerator WRF767SDEM01 Arrived to check upper ice maker for no ice production. Put unit into diagnostics and checked error in test 56, found a E2 code for motor lost position. Ran a ice maker harvest test and found motor stalls out and does not complete cycle. Installed new ice maker and checked operation, checked good. No water leaks were found on unit.

Near Temple, TX 76502

Dona

Job Details: 02/28/2018

Found open lid switch, shana assisted with part and reschedule all water connections dry.

Near Austin, TX 78757

Cliff

Job Details: 02/28/2018

Whirlpool refrigerator WRF736SDAM14. Arrived on site to diagnose a refrigerator that is louder than normal. Found air damper grinding and struggling to operate. Damper will need to be replaced to complete repairs. Return date is set for 3/5/18.

Near Round Rock, TX 78665

Jonathan S

Job Details: 02/28/2018

Whirlpool microwave model# WMH31017FS0. Inside light is flickering.

Near Temple, TX 76502

Dona

Job Details: 02/28/2018

Arrived on site for noise complaint found, nut loose from drive pulley, reseated nut on pulley, tightened, filled unit. Verified all water connections dry.

Near Temple, TX 76501

Dona

Job Details: 02/28/2018

Arrived on site for clanking noise on spin, found floor is sinking causing level not to stay, have instructed customer on reinforcing flooring. Leveled unit. Verified operations, checked water lines all dry. Found customers drain hose is taking a long time to drain, customer has towel around drain to stop overflow. All operations check correct no errors.

Near Salado, TX 76571

Mike G.

Job Details: 02/28/2018

KOCE500ESS05, Arrived on site for unit making a noise when unit is cooling down, checked unit and customer did heat unit up before srv and when arrived customer turned unit off and unit is cooling down properly and checked for error codes and no error codes found unit is working properly

Near Salado, TX 76571

Mike G.

Job Details: 02/28/2018

Near Temple, TX 76502

Dona

Job Details: 02/28/2018

Found wash error on control, valve not allowing for water flow, will need to order valve and replace board, all water connections dry.

Near New Braunfels, TX 78130

Connor M.

Job Details: 02/28/2018

MMV4205FZ3 maytag microwave Installed control for light not working. Unit working properly after repair. Job completed.

Near New Braunfels, TX 78130

Connor M.

Job Details: 02/28/2018

WRF767SDEM whirlpool refrigerator Arrived on site to test unit for noise during operation. Found fan shroud for condenser fan in rear of unit not secured correctly and vibrating. Corrected issue and tested unit. Unit working properly, no leaks detetced.

Near New Braunfels, TX 78132

Daniel A.

Job Details: 02/28/2018

MER6775BAF Upper oven bake element not heating. Verified shorted element. Replaced upper oven bake element. Tested unit. Working normal after service

Near New Braunfels, TX 78132

Daniel A.

Job Details: 02/28/2018

WDT720PADB2 Not draining water. Defective drain pump impeller. Not allowing water to drain from dishwasher. Replaced drain pump. Checked water inlet and drain hoses. No leaks detected. Ran wash cycle. Normal operation after service

Near Temple, TX 76502

Dona

Job Details: 02/27/2018

Ref # sr7721383379 whirlpool, arrived on site for too high of temps, found probe not within range for proper function, read at 700 ohms should be between 1000-1200. Replaced probe, recalibrated unit to factory specification 00 in calibration. Temperatures check to spec. Auth from whirlpool WDLCW00EPL1

Near Round Rock, TX 78681

Jonathan S

Job Details: 02/27/2018

Whirlpool microwave model MH6130XEQ1. No longer heating.

Near Belton, TX 76513

Mike G.

Job Details: 02/27/2018

RED4516FW0, Arrived on site to install new timer checked and cleaned out all lent found from unit and tested unit and unit is now heating and has good air flow unit checked fine at this time....

Near Belton, TX 76513

Mike G.

Job Details: 02/27/2018

RED4516FW0, Arrived on site to install new timer checked and cleaned out all lent found from unit and tested unit and unit is now heating and has good air flow unit checked fine at this time....

Near Austin, TX 78736

Luis

Job Details: 02/27/2018

Refrigerator-KRSC503ESS01-replaced inverter

Near Round Rock, TX 78681

Jonathan S

Job Details: 02/27/2018

Kitchen Aid refrigerator model# KRFC704FPS00. Filter light flash, doors not aligned and freezer door

Near Harker Heights, TX 76548

Dona

Job Details: 02/27/2018

Found push to start knob pushed back reseated, knob verified operations, dryer vent clean, unit check to spec on all other specs.

Near Belton, TX 76513

Dona

Job Details: 02/27/2018

Arrived on site for no water production, found all water connections dry. Water to unit checked correctly found filter housing release for filter had fallen off, reseated, filter removes and makes contact now. Customer is getting a new filter. All other operations checked to spec.

Near Round Rock, TX 78665

Jonathan S

Job Details: 02/27/2018

Whirlpool washer model # WTW5000DW1. Issue, vibrating durning spin cycle.

Near Belton, TX 76513

Dona

Job Details: 02/27/2018

Arrived on site for dryer staying on constantly, found windings sticking causing continual run no movement on timer, replaced timer verified operations, temps good, dryer vent clean.

Near Belton, TX 76513

Dona

Job Details: 02/27/2018

Arrived on site for partial functionality of led lighting in upper part of fridge and no lights in freezer, found once power removed and cycled on. Lights would come back on. Replaced LED supply, once led supply replaced, lights turned on but were very dim. Verified no known broken wires, door switches check correct. Called whirlpool tech line to verify D.C. Voltage requirement from supply, spoke with Mike, was not in an area with service to pull specs. Checked D.C. Voltage from led supply line brown w red trace to orange, with door open found 24v D.C. Will need to reorder LED supply that is defective from factory. and return, Kristen assisted with part and reschedule date. Checked all water connections all dry.

Near Burnet, TX 78611

Thomas L.

Job Details: 02/27/2018

Arrived on site for no operation of inside lights. All lights were out. Replaced defective control and now all interior lights operate. No water leaks observed.

Near Round Rock, TX 78664

Jonathan S

Job Details: 02/27/2018

Kitchen Aid ice machine. Leaking water

Near Round Rock, TX 78664

Jonathan S

Job Details: 02/27/2018

Near Belton, TX 76513

Dona

Job Details: 02/27/2018

Arrived on site for abnormal grinding noise, found rr suspension rod sprung, allowing tub to drop and create noise. On rotor to ground. Replaced all 4 suspension rods, verified all operations, checked all water lines-all dry. Ran through partial cycle no more noise detected, water filling to correct level in basket.

Near Leander, TX 78641

Jerry C.

Job Details: 02/27/2018

GX2FHDXVY06 Arrived on site to install previously diagnose parts. Found that the shroud was serviceable. Installed remaining pre-diagnosed parts. Tested unit all operations good; no leaks found during service.

Near Florence, TX 76527

Steve C.

Job Details: 02/26/2018