We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM4
Near Lago Vista, TX 78645
Justin
Job Details: 09/29/2021
"Arrived on site for a refrigerator with the ice maker not working. I gained access to IM in the FC. Upon further inspection I found there was significant frost build up in the freezer. I found that the door had not been closing all the way due to how the IM scoop was set in the ice box. I advised the customer on this and how to properly put the scoop onto its holder. I jumped the IM and nothing happened. I checked voltage to the IM and found it good. I then jumped the fill and found it still not filling, and the fill tube was not frozen. This indicates a bad valve. I could not test the filter head due to the customer not having the filter bypass. Due to this I am ordering the valve and filter head for the repair. We will need to install the valve first and test the unit. The filter head was ordered to be sure we will not have to make another trip in case it was needed. We are also bringing back the IM to install, for the one installed on the last visit is bad. The customer kept the prior quote for the valve and no fee was collected today due to being a call back. Office to reschedule. ; ordrng 1 W11346623 (Filter Head) and 1 WP12544124 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/29/2021
"Arrived on site for customer complaint of unit not cooling in either section, found unit was at 70 plus degrees in both sections, found compressor running, unit not cooling, found sealed system leak, ordering evaporator, compressor, coupler, and filter drier. ; ordrng 1 W10317014 (Evaporator) and 1 W10445423 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Coupler) and 1 Cnote (2 hour job SS tech) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID DISHWASHER
Model KUDL02FRSS0
Near Austin, TX 78732
Leonardo
Job Details: 09/29/2021
"Arrived onsite to test unit for water leak, tested unit found leak from sump and motor gasket not sitting correctly, removed sump and motor, push motor down, made sure the gasket was sealing correctly, tested unit, unit now working as designed , no leaks detected job complete , office to reschedule; O-emld tckt"
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3034XS00
Near Georgetown, TX 78626
Lou
Job Details: 09/29/2021
"Arrived on site to inspect cooktop burner not heating. Upon further inspection, I tested all burners and found the right rear burner switch not functioning properly. I had the customer sign the waiver of damages from lifting glass cooktop. I removed the glass cooktop and inspected the switches and found the right rear switch housing broken and not allowing the switch to make good contact. I removed and replaced the switch and retested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Buda, TX 78610
Kevin
Job Details: 09/29/2021
"Arrived on site and inspected refrigerator and found operator fan is running but there is no power being sent to compressor for condenser fan. Confirmed with SW that control board is not sending power. A new control board will be needed to correct the issue. ordrng 1 WPW10589838 (Control)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Blanco, TX 78606
Brandon
Job Details: 09/29/2021
"Arrived on site for customer complaint of unit not heating found loose connection with plug and outlet, instructed customer to have outlet and plug replaced by an electrician.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/29/2021
Arrived on site to install previously diagnosed parts. Installed stopper where it was missing. Gained access to hinges and installed new friction sleeves. Job completed.
We serviced a
AMANA OVEN
Model AGR5330BAB3
Near San Marcos, TX 78666
Noah D
Job Details: 09/29/2021
"Arrived on site to inspect unit for not closing without the door falling off, upon inspection found the hinges intact but the holder for the hinges on left side are missing causing issues. Ordering part. Office to reschedule ; ordrng 2 W10327222 (Hinge joint)s"
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Austin, TX 78745
Kevin
Job Details: 09/29/2021
"Arrived on site and inspected dryer and found belt is broken, will also need tension pulley. ; ordrng 1 341241 (Belt) and 1 LA-1008 (Tension pulley)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18PNZB1
Near Austin, TX 78734
Robert
Job Details: 09/29/2021
Arrived on call to replace previous diagnosed part. After installation test operation and found the hose from pump leaks. ; ordrng 1 W11097809 (Hose)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HW1
Near Pflugerville, TX 78660
Tommy
Job Details: 09/29/2021
Arrived onsite for previously diagnosed parts. Replaced control and broil. Tested unit and cycled broil found unit to be operating as designed broil cycled through and kept temp. Job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Burnet, TX 78611
Cliff
Job Details: 09/29/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced fc evap and drier. Verified unit held vacuum and charged unit with refrigerant. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ1
Near Austin, TX 78729
Justin
Job Details: 09/29/2021
"Arrived on site for a microwave with the humidity sensor going off, and the lights intermittently not turning off. Upon arrival the customer stated when he made baked potatoes sometimes the unit would stop and the sensor light would flash. I put the unit into diagnostics mode and found no stored error codes, and the humidity sensor in range per the tech sheet. I advised the customer the unit is supposed to shut off when it senses to much moisture, and a baked potato cooking for several minutes is likely to do this. The customer also stated the units interior lights will sometimes not shut off after closing the door. I found that this typically happens after the customer slams the door. He found that jiggling the handle a bit fixes it. The customer also recently had the interlocks replaced by another company. I advised the customer that slamming the door can jam the interlocks and cause this issue. I gained access to the control and interlocks. I found both as designed. I found no mechanical failure on the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/29/2021
"Arrived on site for Not Dispensing Water - Side by Side Refrigerator. Used glass to test water dispenser and no water came out of the dispenser. I could hear the valve humming when calling for water from dispenser. Ice maker is making ice. Removed filter and tried pressing the water dispenser again and still no water. Removed water line from the valve at the rear of the fridge to flush the water line. Tested dispenser and still no water. Read temps from UI and freezer was set to -4 degrees. Explained to customer this could be why the water isnt coming out due to the water line being frozen inside the door. Customer wasnt sure why it was set so cold. Set to recommended temp at 0 degrees. Removed kick plate to access water line connectors. Disconnected ice maker water line instead of water dispenser line on accident and pressed water dispenser and water came out of dispenser. Once I realized I didnt disconnect the water dispenser line, I concluded the water line for the water dispenser was either kinked at the bottom of the door or frozen inside the door. I must have unkinked it or the water line became unfrozen while I had the freezer door open trying to diagnose. Ordering filter head to return and complete the repair if the water stops dispensing again. Explained to customer they could cancel the return visit if the water continues to dispense between now and the time we call to reschedule. If it stops working again I will return with the filter head to be replaced. Returning with parts office had already ordered too. ; ordrng 1 W10394053 (Filter head)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Lakeway, TX 78738
Robert
Job Details: 09/29/2021
Arrived on call for complaint of some lights not working. Replace module in freezer. Now all lights working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78717
Taylor M
Job Details: 09/29/2021
"I arrived on site to diagnose the refrigerator freezing food in the top section of the refrigerator compartment and for making a loud noise during operation. I gained access to the unit and called tech line and spoke with Adrian, he informed me that the fresh food section would only freeze at the top due to position of items stored in the unit, he also mentioned if leveling the unit and retaining the compressor properly doesnt stop the noise that the compressor would need to be replaced, he provided me with sr#7731863545. Leveling did not help alleviate the noise, I am ordering the compressor, evap, access valve and drier, office to schedule return service to complete the repair. ; ordrng 1 W11332037 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Filter drier) and 1 W11357920 (Evap) and 1 Two hour job"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Buda, TX 78610
Jacob
Job Details: 09/29/2021
Arrived onsite for the unit not washing. Tested the unit and unit would not start spraying around water. Replaced the sump and motor. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDW00
Near Austin, TX 78746
Kevin
Job Details: 09/29/2021
"Arrived on site and sound customer has temperature data showing high temperature peaks once a day of 54?. Based on this data replaced adaptive defrost control uploaded data graphs given by customer, and also sent them to CS, job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78746
Luis
Job Details: 09/29/2021
"Arrived on site. Ohmed new mullion heater good,installed new mullion heater checked door operation good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Austin, TX 78723
Scott
Job Details: 09/29/2021
Arrived on site for dispenser hard to push . Found key pad on UI is failing . Ordering UI. No water leaks detected at time of service. Call to set return ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS02
Near Austin, TX 78738
Robert
Job Details: 09/29/2021
Arrived on call for complaint of not dispensing water again. Found the wire to paddle pinched. Rerouted wire. And test .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Briarcliff, TX 78669
Robert
Job Details: 09/29/2021
"Arrived on call for complaint of not working. Now the refrigerator is working properly, check the control for visual damage none found. Could not duplicate error
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78681
David Z
Job Details: 09/29/2021
"Arrived on site to follow up on refrigerator that was not making much ice. Customer said temps seem to feel good now, but only makes a little ice. On arrival checked temps. Found RC at 36, and FC at 9. Checked pressures and found pressures slightly low. Added a small amount of Freon to unit and measured temp. Found FC is within range at this time and unit is harvesting ice. Unit is working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXSS4
Near Buda, TX 78610
Leonardo
Job Details: 09/29/2021
"Arrived on site for clicking noise coming from the bottom of dishwasher, tested unit found bad sump and motor
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Bee Cave, TX 78738
Brandon
Job Details: 09/28/2021
"Arrived on site to replace failed valve and pump, I also cleaned condenser coil, after replacing parts, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Manor, TX 78653
Scott
Job Details: 09/28/2021
"Arrived on site for surface light out . Found old bulb burned out and socket blackened . Replaced socket and bulb light , light still out . Found control relay out . Ordering control. Call to set return ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/28/2021
"Arrived on site to replace failed parts, after replacing parts, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Del Valle, TX 78617
Leonardo
Job Details: 09/28/2021
"Arrived on site to test unit sparking, tested unit found shorted high voltage, needing to replace, capacitor,magnetron,and diode.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Killeen, TX 76549
Al
Job Details: 09/28/2021
Arrived on site and inspected washer squealing noises. Lifted the unit and found the cam was rubbing on the shield via the cam and actuator. R&R both and unit tested as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Killeen, TX 76549
Tali W
Job Details: 09/28/2021
"On site or dryer not drying clothes. Confirmed complaint. Found thermistor out of spec. Ran vent tester, results came back poor for all dryers. Also, found water coming out of vent hose causing poor ventilation and build up of lint inside of ducting in wall. Found dryer didnt have any feet on unit. Customer stated that the unit didnt have feet on it when purchased. Since the unit has no feet causing unit to sit on the ground, and the vent hose leaking water when raining, this caused bottom frame of unit to rust.
We serviced a
WHIRLPOOL DRYER
Model WED87HEDW1
Near Kyle, TX 78640
Kevin
Job Details: 09/28/2021
"Arrived on site and replaced heating element diagnosed on previous visit. Dryer is now operating normally took one picture of it heating properly. Also found airflow is restricted on airflow meter and advised customer not to use dryer until vent to the exterior of the home has been cleared/cleaned by a service, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/28/2021
"Arrived on site for customer complaint of unit not draining, found failed drain pump, I replaced drain pump, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Coupland, TX 78615
Wesley
Job Details: 09/28/2021
Arrived onsite and installed new icemaker. Unit is now operating properly. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Round Rock, TX 78665
David S
Job Details: 09/28/2021
Arrived on site for Fridge is leaking Freon/ 10 years limited warranty. Customer informed use that they had another company come out and they replace the main control and then the same issue occurred. We the gained access to the the rc and found no ice build up. We then performed a temp test in the fc and found it at 0 degrees. We then gained access to the back of unit and checked the condenser for leaks found none also checked to see if the drain tube was clogged found no clog.we then performed a resistance test of the fc evap thermistor and the rc thermistor found then to be reading good. We then gained access to the rc evaporator and put unit into diagnostics and ran diag test for the compressor and that pasted. We the found service pointer for the control and rc evap cover. Service Pointer #:W11033419D. We attempted to perform this but found the evaporator cover defective. Ordering new evap cover w11167902. Office to reschedule.; ordrng 1 W11167902 (Rc evaporator cover.)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Del Valle, TX 78617
Leonardo
Job Details: 09/28/2021
"Arrived on site to replace previous diagnosed, control,appliance manager, UI console,and switches, installed parts, tested unit, heated water for a minute, unit now working as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW
Near Kyle, TX 78640
Andrew
Job Details: 09/28/2021
Arrived on site to test unit for loud noise when in spin. Verified noise was failed gearcase. Attempted to removed agitator with no success. Did not want break agitator and leave customer with inoperable unit. Needing agitator to ensure completion. Office to reschedule. ; ordrng 1 W11161960 (Agitator)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Briarcliff, TX 78669
Robert
Job Details: 09/28/2021
Arrived on call for complaint of not draining. Found the drain hose installed incorrectly. Rerouted hose for proper drain.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78751
Luis
Job Details: 09/28/2021
"Arrived on site for loud noise. Ran diagnostics fan powered on,ran compressor loud vibration noise,adjusted condenser seer coils and front legs noise no longer present"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Georgetown, TX 78633
Tyler
Job Details: 09/28/2021
Arrived on site for washer giving f2e2 error ui disconnected failure. Upon arrival I co firmed error and found no other errors stored. I then found ACU had failed to recognize ui was plugged in. Replaced ACU and reassembled and tested unit. Found washer fully functioning as designed with no leaks or failures. Call complete
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Austin, TX 78731
David Z
Job Details: 09/28/2021
Arrived on site to install new inner door glass to resolve scraped glass. Replaced with new glass and verified new glass good. All is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED8600YW0
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/28/2021
"Arrived on site to install previously diagnosed parts. Ran dryer so I could hear the noise. Gained access to drum and removed damaged seal and installed new seal. Customer stated previous tech recommended not using the dryer for two days. According to the adhesive directions and repair clinic video it only takes twenty minutes for the adhesive to dry
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78732
Robert
Job Details: 09/28/2021
Arrived on call for noise complaint. Found the inlet valve not secure in properly and causing additional noise. Re secure valve and test.
We serviced a
GE MICROWAVE
Model PEB7226SF1SS
Near Austin, TX 78726
Taylor M
Job Details: 09/28/2021
"Arrived on site to diagnose microwave with no heating issue, I gained access to the inner cabinet and removed the mag cap and diode, I found that the mag is bad and needs to be replaced, I replaced it and tested the unit, as soon as the unit was set to heat the fuse blew, I grabbed my fuse breaker and tested the unit again and the noise filter blew, upon inspection the mag that I have with me was shorted. Office to reschedule return service when the parts arrive. ; ordrng 1 WB02X21023 (Noise filter) and 1 WB27X10682 (Magnetron) and 3 WB27X10928 (Fuse)s"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NLXS1
Near Austin, TX 78735
Luis
Job Details: 09/28/2021
"Arrived on site for no ice. Removed cover found broken wires at grid cutter,ran diagnostics all test passed,good water flow,pumps powered on frost formation across evaporator plate. Replaced grid cutter ran diagnostics again all passed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/28/2021
Arrived on site to install previously diagnosed parts. Removed control and console and installed new control and console. Placed in diagnostics and all cycles completed without issue. Heater sizzled water at end and no leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Cedar Park, TX 78613
Tommy
Job Details: 09/28/2021
Arrived onsite for refrigerator not reading doors. Upon arrival found both covers damaged not aligned correctly to read. Replaced both and tested found unit to now be operating as designed. Job Completed.
We serviced a
GE DISHWASHER
Model GDF620HMJ0ES
Near Round Rock, TX 78665
Wesley
Job Details: 09/28/2021
Arrived onsite and replaced the drain pump. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/28/2021
"Arrived on site for customer complaint of unit making noise when dispensing water, and ice maker not making ice, found leak at water reservoir connection causing air in the line tested ice maker and ice fan in diagnostic mode, that tested good. Ordering reservoir, filter head, and valves.n; ordrng 1 W11482382 (Water reservoir)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78732
Luis
Job Details: 09/28/2021
"Arrived on site for no lights. Diagnosed a defective upper freezer led module,replaced defective led module,found spring disengaged in ice bin,reinstalled spring correctly to bin,icemaker optics passed,water in icemaker. ; used 1 W11462342 (Led module) from stock"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305EBL1
Near Liberty Hill, TX 78642
Cliff
Job Details: 09/28/2021
Arrived on site to diagnose an ice machine that is not producing ice properly. Found during previous repair reservoir was not fully installed causing fill water to spill out preventing proper ice formation. Reinstalled reservoir properly and all is working properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRM00
Near Austin, TX 78731
David Z
Job Details: 09/28/2021
Arrived on site to install pantry door and control to resolve damaged pantry Ui and wiring. Replaced door and control and power cycled unit. Verified on reset unit is now making and dispensing ice and water. Customer will follow up if icemaker doesnt work after 48 hours. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Georgetown, TX 78628
Lou
Job Details: 09/28/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the suspension failure, I removed and replaced the suspension rods and tested. Unit is operating as designed. I demonstrated to the customer as well. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Elgin, TX 78621
Matthew
Job Details: 09/28/2021
"Arrived onsite for refrigerator section not cooling. Upon arrival found evaporator cover completely frozen over. Disassembled unit for access. Thawed ice on outside cover. Found evaporator cover broken in several spots. Was able to remove cover and found evaporator, dampener and fan completely frozen. Found drain pan completely frozen and broken in several places. Customer stated wife chipped away at ice with a knife. Also found liner broken and foam exposed near drain pan. Liner is saturated. Unit may need several parts and is also a possibility that the evaporator may be fractured due to ice buildup.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Kayman
Job Details: 09/28/2021
Arrived onsite to install previously diagnosed parts. I installed all parts listed in diagnosis. I tested the unit and it is working as designed at this time with no error codes present. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS0
Near Liberty Hill, TX 78642
Cliff
Job Details: 09/28/2021
Arrived on site to diagnose a venthood that is making unusual noise. Found fan blade rubbing on damper screw as screw added at time of install. Removed unnecessary screw and all is working properly at this time.
We serviced a
GE RANGE
Model n/a
Near Georgetown, TX 78628
Lou
Job Details: 09/28/2021
"Arrived on site to inspect range oven temps and it smoking. Upon further inspection, customer advised they were baking at 300 degrees and the unit began to smoke and the temps felt too hot. Customer provided a photo of burnt food. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 300 degrees. At preheat, my temp reading was 307 degrees. The unit temps are correct as this is an older gas unit. The unit smoking was due to the food that was burnt/charred. I advised the customer that the unit is operating properly.No gas leaks detected during service, job completed.
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC3
Near Austin, TX 78733
Kevin
Job Details: 09/28/2021
Arrived on site and inspected washer and found clothing item in dream hub. After clearing clothing item Washer is operating normally. Detergent flap in drawer is broken and will send a new one direct to customer; ordrng 1 W11316374 (D2C lid) and 1 W11316373 (D2C dispenser cover)
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JS0
Near Leander, TX 78641
Tommy
Job Details: 09/28/2021
Arrived onsite for range broil not operating. Found unit just needed adjustment for airflow. Adjusted and tested. Unit is now operating as designed job completed.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/28/2021
Arrived on site for AIG Dryer start button not responding/no start. Tried starting dryer but start button would only click. Gained access to thermal fuse and it didnt have continuity. Removed thermal fuse and installed new thermal fuse. Tested cut off and it too didnt have continuity. Removed cut off and installed new cut off. Tested dryer and it is heating as designed. Customer stated their vent in the wall is clogged so they run their vent hose out of the garage door. I gave them the number to dryer vent wizard to clean their wall vent. Explained how these fuses blowing could happen again if the dryer isnt getting proper air flow. Job completed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NRXS2
Near Austin, TX 78734
Luis
Job Details: 09/28/2021
"Arrived on site for water staying in bin. Diagnosed a kink drain tube,pulled unit out reinstalled drain tube fully into drainage pipe tested water drainage good no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Round Rock, TX 78681
David S
Job Details: 09/28/2021
Arrived on site for for ice maker not making not making ice. We gained access to the door Hanes to check for any broken wires. We found none. We gained access to the ice maker and attempted to force it in to a harvest but to no success.we check voltage at the ice maker harness on the cabinet side and found 120v there. We replaced ice maker and tested unit. Unit went thought harvest normally. Unit operating as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Taylor, TX 76574
Jimmy J.
Job Details: 09/28/2021
Arrived on site for start button not working CONTROLS-POWER / START BUTTON NOT WORKING. Placed in diagnostics and got F5E1 twice and F7E9. Cleared error codes. Tested lid lock and it was working in diagnostics. Ran through diagnostics cycle and completed all cycles as designed. Rotor working. Removed lid latch and installed new lid latch. Ran through quick wash and washer was working as designed. Prior to my arrival the washer start button wasnt working as designed. Paused quick wash and started another quick wash. Washer started as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/28/2021
Arrived on site to install previously diagnosed parts. Removed damaged lid to install new lid. Found remaining right side hinge was bowed a bit so I used both left and right side hinges I ordered plus two new screws to mount new lid. Placed in diagnostics to test lid switch. Lid switch working as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Hutto, TX 78634
Tyler
Job Details: 09/28/2021
Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed complaint and then recovered small amount of charge left. Installed new compressor and drier. After wards I tested for leaks using nitrogen and found evap coil leaking. After replacing coil I pulled vacuum on unit and recharged system with 41g of r600. Also found during repairs that drip pan was completely Rosen and un useable. Will need office to reschedule with customer once availability of part is known.; ordrng 1 W11559685 (Drip pan)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78747
Kevin
Job Details: 09/28/2021
Arrived on site and inspected dryer and heard rattling noise. Removed vent hose and found pocket debris at vent hose attachment. After clearing debris dryer is now quiet send a short video to PR
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Austin, TX 78724
Scott
Job Details: 09/28/2021
"Arrived on site to replaced drain pump. Found wire to pump broken . Repaired wire , ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDT03FTSS2
Near Austin, TX 78750
Taylor M
Job Details: 09/28/2021
"Arrived on site to diagnose dishwasher not able to go into any cycle and the clean light flashing, upon arrival I gained access to the diagnostics cycle and found that the unit will progress through the cycle, I checked resistance and amperage at the heater and found it good. I gained access to the control and checked pin 1 and 3 on connector p15 to the owi sensor, I found that it is open; ordrng 1 WPW10705575 (OWI)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Scott
Job Details: 09/28/2021
"Arrived on site for poor washer performance and wet load at end of cycle . Found cap and lower harness hanging on floor ,wire to cap dangling and broken .Ordering Lower harness and cap. Asking for second man . No water leaks detected at time of service. Call to set return ; ordrng 1 W11249320 (Lower harnes) and 1 W10866249 (Cap) and 1 2ndman"
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AB00
Near Austin, TX 78734
Robert
Job Details: 09/28/2021
Arrived on call for complaint of no power. Found thermal fuse open. Will need fuse to complete. ; ordrng 1 WPW10545255 (Fuse)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Bertram, TX 78605
Cliff
Job Details: 09/28/2021
Arrived on site to diagnose a washer that is not draining. Found wiring for pump broken and repaired it also latch is broken and will need to be replaced to complete repairs.
We serviced a
KITCHENAID MICROWAVE
Model KEMC308KSS04
Near Leander, TX 78641
Kayman
Job Details: 09/28/2021
Arrived onsite for wall oven combo with microwave door error code coming up. Upon inspection I found the door switches testing good. I found the capacitor fuse was blown. I replaced the fuse and powered the unit on. The unit is working as designed at this time. I was not able to recreate a issue or trip the fuse at this time Job complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Austin, TX 78729
David Z
Job Details: 09/28/2021
"Arrived on site to follow up on washer making squeaking sound when spinning. Called tech line and spoke with Chris who recommended checking the service pointer referencing the triac noise. Ran unit in diagnostic mode and found that unit will squeak on spin up every time, regardless of setting.
We serviced a
WHIRLPOOL RANGE
Model WFE301LVS0
Near Killeen, TX 76549
Al
Job Details: 09/28/2021
Arrived on site and inspected range with elements burning customers food. Inspected and found the 2 front infinite switches were both defective causing the malfunction. R&R both and unit tested properly. Job complete. Customer satisfied
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Killeen, TX 76542
Tali W
Job Details: 09/28/2021
On site for dishwasher not turning on. Confirmed complaint. Found unit is operated by a switch. Customer wasnt aware. Ran diag cycle. No errors found. Unit functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Salado, TX 76571
Tali W
Job Details: 09/28/2021
"On site for washer making a clicking noise and clothes still being wet at the end of a cycle. In diagnostics, found F7E6 motor fault. Cleared error. Found actuator shifter disconnected from splutch. Replaced actuator. Calibrated and ran diag cycle. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL VENTHOOD
Model KXD4636YSS5
Near Austin, TX 78746
Kevin
Job Details: 09/28/2021
"Arrived on site and inspected downdraft and found voltage to motor is good. Motor is not running. Attached a new motor and downdraft is not working properly. After replacement downdraft is working normally, job complete"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IM01
Near Austin, TX 78704
Leonardo
Job Details: 09/28/2021
Arrived on site to test unit for unit not starting found bad inverter. Replaced inverter test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ1
Near Austin, TX 78723
Leonardo
Job Details: 09/28/2021
Arrived on site to test unit for fan not working intermittently. Test unit and found loose connection at fan after repair. Secured connection test unit and unit test good job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78130
Noah D
Job Details: 09/28/2021
"Arrived on site to inspect unit for not pumping water around unit. Upon inspection found the units motor not operating, replaced motor and tested unit. No leaks found. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/28/2021
Arrived on site for Not Making Ice - Side by Side Refrigerator. Inspected harness under freezer door and it looked good. Gained access to ice maker and found tube frozen oven. Placed in diagnostics and ice maker harvested and working as designed. Used steamer to remove ice build up. Set to water fill test and water filled mold as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS6
Near Volente, TX 78641
Kayman
Job Details: 09/28/2021
Arrived onsite for microwave showing door error. I called techline SR#7731301866 we checked voltage at P2 and found only 93VAC he recommended inspecting the primary interlock switch. As I went to unplug the unit I realized I didnt plug it in all the way and you have to really push the plug for it to go all the way in. After doing this all functions restored to the unit. The cavity light came on and I was able to heat a glass of water. I tested function multiple times and it worked as designed every time. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78748
Jacob
Job Details: 09/28/2021
Arrived onsite for unit not washing the clothes correctly. Put unit in diagnostics and found no error codes on the unit. Let unit go through automatic diagnostics and unit passed with no issues. Called Techline. Tech line said that help clothes get better cleaned is to have bigger loads to put in the unit at about half way to help with the process of the unit to put in more water to help with cleaning. Spoke with drew and got sr#7731859900. No issues with the unit at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Hutto, TX 78634
David S
Job Details: 09/28/2021
Arrived on site for range leaking gas/smelling like gas. We gained access to the back to test gas connections with gas leak locator fluorescent dye. And found no leaks. Found main gas valve closed. We turned it on and tested the conditions again and found no leaks. We the lit all burners on top all worked as designed no smell there either. We tested the oven and it seems to be working properly. We put oven though a few cycles and still no smell.unit functioning as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Killeen, TX 76549
Tali W
Job Details: 09/28/2021
"On site for range having long preheat times. Customer stated bake element wouldnt turn on, but broil would and that the light wouldnt turn on. Confirmed complaint. Bake element 26ohms. From P5-4 through harness to bake element had continuity. Found P4-3 from control to element had no continuity. Ordering main harness. Office to reschedule.; ordrng 1 W11416047 (Main harness) and 1 W11528177 (Control)"
We serviced a
JENN-AIR RANGE
Model JIS1450DP2
Near Troy, TX 76579
Jonathan M
Job Details: 09/28/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. The customer advised that since the last visit, the unit has been working properly and all the issues have been resolved. She advised that since the unit was working, she said she didn?t see a need for the replacement parts. I went ahead and checked the unit anyway just to confirm that all of her issues have been resolved. All issues were seemingly resolved with whatever was done with the wire connections on the unit.I did help the customer re-calibrate her unit for her oven. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76549
Al
Job Details: 09/28/2021
"Arrived back on site to install previously ordered control due to previous control not responding to any commands. After installing the new control and making sure it was receiving 120 volts from the outlet, I attempted service mode and unit had a green light on the control, but didnt respond. I Called Whirlpool Tech Line and spoke JR SR#7731856935. I was directed to test the ohms at the J2 connector at the control. I didnt register. Checked the connector at the drain pump and the black/ white wire was broken, which caused the drain pump to ruin the control. JR advised me to order the main harness, drain pump, main control and return with previously ordered parts. ; ordrng 1 W11417466 (CONTROL) and 1 W11255099 (HARNESS) and 1 W11545744 (Main Wire Harness)"
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Austin, TX 78759
David Z
Job Details: 09/28/2021
"Arrived on site to diagnose dryer that is not starting. Found that unit will start if you spin the drum clockwise, indicating a bad start winding on the motor. Will just buzz until you spin it.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Austin, TX 78723
Matthew
Job Details: 09/28/2021
Arrived onsite for range not heating. Upon arrival tested unit. Disassembled base for inspection. Found glow igniter weakened. Will order igniter and return. Office to reschedule ; ordrng 1 W11176454 (igntr-oven)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Manor, TX 78653
Matthew
Job Details: 09/28/2021
Arrived onsite for refrigerator ice maker not producing ice. Upon inspection found fill tube had frozen over again. Thawed fill tube and replaced valve for suspected weeping. Tested unit and unit is functioning properly. Job complete
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Burnet, TX 78611
Cliff
Job Details: 09/28/2021
Arrived on site to diagnose a microwave that is not responding to user input. Found ui malfunctioning and it will need to be replaced along with control to complete repairs. Office to set return appointment. ; ordrng 1 W11160285 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model JDTSS247HS0
Near Seguin, TX 78155
Noah D
Job Details: 09/28/2021
"Arrived on site to inspect dishwasher for not closing normally, upon inspection found the units hinges bent as well as door, upon removal found the cabinet very off center. Replaced hinges and found no issues, if the customer has anymore issues they should have it reinstalled in cabinet. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Briarcliff, TX 78669
Brandon
Job Details: 09/28/2021
"Arrived on site for customer complaint of power cord broken, ordering power cord. ; ordrng 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6FS3
Near Briarcliff, TX 78738
Brandon
Job Details: 09/28/2021
"Arrived on site for customer complaint of blower not working, found broken fan blade preventing blower from turning, I replaced blower, unit tested good."
We serviced a
GE RANGE
Model JGBS17PEK2WW
Near Pflugerville, TX 78660
Wesley
Job Details: 09/28/2021
Arrived onsite and found unit ignitor failed.. Advised customer on repair needed and found stock ignitor failure. ; ordrng 1 Wb13k21 (Ignitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cedar Park, TX 78613
Taylor M
Job Details: 09/28/2021
"Arrived on site to diagnose refrigerator leaking from left side of the unit at the bottom, upon inspecting the unit the only sign of a leak was found at the back near the drain tube, there was no evidence of leak or break in the evap tray as well as no leak from neither the refrigerator or freezer compartment, I found no evidence of a leak at the inlet valve either.; ordrng 1 W11084807 (Drain tube)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Austin, TX 78724
Scott
Job Details: 09/28/2021
"Arrived on site replaced burner heads , caps and center burner . Made Small adjustments to valves . All checked normal. No gas leak detected. Job complete ."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Austin, TX 78732
Robert
Job Details: 09/28/2021
Arrived on call to replace previous diagnosed parts. After installation test operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Temple, TX 76502
Jonathan M
Job Details: 09/28/2021
Arrived on site for a refrigerator that?s not making any ice. Inspected unit and work area. The customer advised that she has not been able to make ice for the last six months and that she?s had several repairs done on this unit. Ran through diagnostics and found all portions of the refrigerators seemingly good except for the icemaker error codes showed an E2 (motor lost position). Replaced icemaker and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Belton, TX 76513
Jonathan M
Job Details: 09/28/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice bucket container and tested the unit. The unit began to dispense as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ
Near Burnet, TX 78611
Cliff
Job Details: 09/28/2021
Arrived on site to diagnose a dishwasher that had burning smell during cycle. Fully inspected unit and found no failures to unit. All is working properly at this time and no leaks were found at time of service. Advised customer no issues were present and no evidence of and burns or electrical shorts in unit.