Arrived on site for washer ruining articles being washed. Upon arrival confirmed issue p. Found no errors or hardware failures externally. Found small chips and dings within scatterered areas of tub causing snagging laundry and leading to tears. Will need office to reschedule for 2 man job +2hr repair once availability of tub is known.; ordrng 1 W10921993 (Tub) and 1 Cnote (Needs two man 2 hr job)

Arrived onsite and found motor wire harness loose and disconnected in the control. Reset and secured connection. Unit motor function does not work. Control damaged in box and will need to be reordered to complete the repair. ; ordrng 1 W11549931 (Control)

"Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that the unit seems to leak from the left front part of the washer and is intermittent but they are having to put towels underneath the washer to catch the excess water. Checked underneath the unit and did confirm the customers complaint. Found a service pointer referencing the issue (W11651001). For the service pointer, it advises to replace the tub ring with an updated to bring. Ordering the part but the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11590590 (Tub Ring)"

"Arrived on site to diagnose a microwave that isn't heating. Found parts replaced on last trip faulty. Inspected wave guide and found no signs of arcing. Mag, inverter, and upper quartz cover to be replaced. Office to set return appointment. ; ordrng 1 W11346197 (Magnetron) and 1 W11325604 (Inverter) and 1 W10915651 (Cover)"

"Arrived on site to test unit for LF error. Ran diagnostics and found valves are not opening properly. Also found gearcase has failed, latch not locking/unlocking properly. Recommend replacing housing/valves, gearcase, slider, latch and control. Needing autho and office to reschedule. Ordering agitator as a precautionary. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W11550891 (Agitator)"

Arrived on site for refrigerator door inspected unit and work area. Replaced door and found scratch on door again. Will have to reorder the door and reschedule when available. No leaks where observed during service. ; ordrng 1 13107887SQ (Right door)

"Arrived on site with PR and determined leak to be from the dispenser housing. Unit will require new valves and updated dispenser assembly to repair. Advised customer. PER EXCEPTIONALLY SMALL CLEARANCE and tight closet 2 man required DZ and WP ONLY. Also will require an oven dolly with wooden support. OFFICE TO COORDINATE AND RESCHEDULE ; O-emld tckt , states that autho needed"

"Arrived on site to test unit for excessive shaking. Found belt slipping in cam. No signs of gearcase failure. Found unit balanced and leveled. Spun washer with tub half full of water and no issues. Recommend replacing suspension, cam and belt. Office to reschedule. ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam)"

Arrived on site to test unit for oven not working. Test unit and found broiler element and bake element turning on when baking. Found shorted control board ordering new board office to reschedule. ; ordrng 1 W11594224 (Control board)

Arrived onsite for a washer making a grinding noise. I checked stored error codes and got an F1E2 motor control fault. I ran the auto diagnostics cycle and found the unit working properly all the way thru agitation but when it went into the spin cycle the control just shut off and the door unlocked. I ran manual diagnostics and when putting the unit in the spin cycle the motor would just hum and get hot. I tested the capacitor and it tested good at 45mf. I tested the motor windings and both showed 7.5 ohms and out of range. I suspect the metal grinding noise sound the customer described was from a failing triac on the control but I cannot duplicate the noise at this time. Need to replace the motor and the control. Ordering W11498190 control and W11497303 motor. RS for Thu 1/12.; ordrng 1 W11497303 (Motor) and 1 W11498190 (Control) and 1 W11428524 (Capacitor)

Arrived onsite for washer making noise. On inspection found the belt had fallen off. Once the shield was removed found that the nut for the pulley was lose from the factory. The shield was damaged by the belt coming off. Replaced the clutch and the belt and ordering a new pulley shield W11409708. No water leaks detected during service. ; ordrng 1 W11409708 (Pulley shield)

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed up until the agitation/spin cycles and the unit began to make a loud rattling/groaning noise. I tilted the unit back and found gearcase oil on the rotor and all four panels (photo). Also found the rotor bolt missing (photo). I removed the rotor and found gearcase oil on the slider and clutch. I provided photos for the customer and advised the gearcase, slider & clutch would need to be replaced to complete the repair. Customer advised that another company had been out back in 2021 and replaced the same parts. I am ordering a CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts once they arrive. Office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site for washer not completing cycles. Upon arrival confirmed issue but found no errors in diagnostics. Found control working but clutch was intermittently completing agitation/spin transition. Replaced clutch and slide and got same results. Found intermittent connections within wiring. Will need office to reschedule once availability of harness is known.; ordrng 1 W11130936 (Harness main)

"Arrived onsite for a top mount refrigerator that is no cooling at all. Upon arrival I found that the compressor was cycling on and off and when it kicked on it made a loud buzzing noise. I performed a amp test on the unit and found it pulling 12amps and the shut off. I tested unit with a known good start device and found no change. I am ordering. nitrogen, compressor , access valve , dye drier, R600 , evap and lokring kit. Office to reschedule. ; ordrng 1 W11370574 (COMPRESSOR) and 1 W11368877 (EVAPORATOR) and 1 Sealedsystemr600 (Sealed system r600) and 1 Accessvalve (Access valve) and 1 Dyedrier (Dye drier) and 1 Lokringkit (Lokring kit)"

"Arrived onsite for a refrigerator that is not cooling at all. Upon arrival I found that the compressor would kick on and the off Immediately. And Cycle like this the Entire time I was there. I ohmed out the windings and Found them within spec. Ive been installed in on good inverter confirm the same issue. I contacted SM team team and told them of my findings and was advised to order a seal system. I am ordering and sealed system, nitrogen, compressor , access valve , dye drier, R600. Office to reschedule; ordrng 1 W11578031 (Compressor) and 1 Dyedrier (Drye drier) and 1 Accessvalve (Acces valve) and 1 Sealedsystemr600 (Sealed system r600) and 1 Nitrogen (Nitrogen)"

"Arrived on site for washing machine making a grinding noise. I inspected the unit and work area. I gained access to the gear case and found it leaking oil, I found the slide damaged, I replaced the slide and ran the unit in a high speed spin for several minuets. I gained access to the stator and found it scolding hot to the touch. The oil has penetrated the coils on the starptor and causing it to heat up. I found the unit not leveled properly. I leveled the unit and still found the basket leaning to one side. I am ordering a stator, and suspension and returning with the gear case for replacement. The office will reschedule.; ordrng 1 W11400156 (Suspension) and 1 W11195971 (Stator) and 1 Autho (Autho)"

Arrived onsite for turns off in the middle of a cycle control panel Every Cycle. Upon arrival test polarity and is good at block. UI is responding to commands. Test unit and basket stopped turning abruptly. Heard blower bind up in rear of unit. Removed back panel to inspect blower. Found blower is crooked and banged up. Inspected motor and found front mount of motor has failed causing motor to sit crooked and loose. Need to replace motor and blower. Ordering motor and blower. Office to reschedule ; ordrng 1 WP694089 (Blower) and 1 279827 (Motor)

Arrived onsite to replace a disposal. I replaced the disposal and tested it. The disposal worked as designed. There were no water leaks present at the time of service. Call complete

"Arrived on site to inspect range oven Bake not functioning. Upon further inspection, I tested the Bake and found the ignitor is not illuminating. I removed and replaced the ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was lighting not working. service pointer to replace all LED modules S84638. Unit is now operating as designed. No leaks where observed during service.

"Arrived on site and inspected washer and found a hole in the pillow and washer is constantly and slowly filling with water. After replacement confirmed correct operation by starting a normal cycle and observing it for 10 minutes, job complete

"Arrived on site and inspected dryer and found it is not heating. Disassembled dryer and found heating element has failed, After replacement dryer is heating again, Recommended that homeowner not use dryer again until vent to the exterior has been cleaned/cleared by a service, job complete

"Arrived on site and inspected washer and found Control panel is unresponsive but washer will still enter diagnostic cycle and found saved error code F6 E2. Quoted for repair Control panel , After replacement ran calibration test 52 and automatic test 51 and they both completed properly and control panel is now responsive, job complete.

"Arrived on site and inspected dryer and found it is squealing while running. Disassemble dryer and found tension pulley is dragging. After replacement dryer is now running quietly.

"Arrived on site for no ice. Customer experienced issue with deli control and found deli harness damaged,customer had wires repaired and deli control is operating as designed. Icemaker switch was set to off,turned on icemaker ran diagnostics no errors on icemaker,ran harvest test passed,ran fill test passed,ran optic and fan test passed. Checked temperature in freezer reading 5? advised customer to let unit run over the weekend.

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and immediately it began to make a loud clanking noise. I disassembled the unit and found all four rollers, tension pulley and belt needing to be replaced. One of the rollers was seized to the axle; one was broken away from the axle and the other two were in bad shape. The belt was fraying and the tension pulley was in bad shape. I removed and replaced the all four rollers, tension pulley and belt and cleaned the unit (before & after photos) and reassembled the unit. Tested the unit and it is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to inspect disposal needing to be replaced. Upon further inspection, I found the unit badly rusted inside. I removed and replaced the disposal and tested for leaks. No water leaks observed during service, job completed."

"Arrived onsite for dishwasher not completing full cycle. Customer stated unit will run for several minutes then the display defaults to a couple minutes left and ends. Ran diagnostics and found stored error code. 8/2, 8/3 drain issues and , 3/2 own sensor. Ran auto test and all passed ran a sequence of cycles the customer may have used and could not duplicate any issues. Recommended customer monitor and if symptoms persist recommend trying different cycles to see if problem can be isolated. Customer will monitor. Job complete.

"JIM158XYRS2 Arrived to inspect ice production issues. The unit would attempt to fill, but only a slight trickle of water entered into the reservoir. The customer provided me with a fill valve and I removed and replaced the failed valve and tested. The unit filled and operated as designed and produced a sufficient slab. No leaks observed during service.

"GW397LXUS06 Arrived to inspect buttons not working on control. I was able to view three traces on the ribbon cables for the touch sense assembly that were corroded and not allowing continuity. I quoted the customer for the membrane assembly and due to cost, they elected to not have the repair performed. No gas leaks detected during service.

"Arrived on site to inspect previous issues with intermittent no water dispensing and no ice production. Upon further inspection, the customer advised the unit was functioning properly up until a few days ago when it stopped dispensing water again, but then after a few days of not using the water dispenser, it began to function again. I tested the water dispenser and its operating as designed. I inspected the switch behind the UI and the UI. Tested the UI and its operating as designed so that eliminates it being the UI or switch. With the RFID control recognizing that the bypass and filter are in place and when removing either, it recognizes this by showing Err on the UI this eliminates the RFID board from being at fault. In isolating these two boards, directed me to the main control being at fault. I explained my findings to the customer and recommended replacing the main control. I removed and replaced the control and retested the water dispenser several times. The unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to install previously diagnosed parts. Upon arrival I installed new Sump&motor and tested unit and found unit operating as designed. Job complete

"Arrived on site for busted water valve . Found valves broken at connections . Replaced valve . No water connections available at time of service . Job complete

Arrived on site for filter being hard to remove. I spoke to the customer and demonstrated how to replace and install a new filter.

Arrived on site to replace control board. Replaced board and couldnt test unit due to customer had unit in the garage

Arrived onsite to install previously ordered parts. During disassembly found that the wash plate is in good condition and does not need to be replaced.. Replaced gearcase. Test unit on diagnostics components test and operates correctly. Ran a quick cycle and unit is operating as designed. No leaks present at this time. Job complete.

Arrived on site for was banging around and baffle not snapped correctly. Upon arrival confirmed issue and found inner tub asm not properly mounted. Found upper left spring had come loose due to failing suspension rods. Found baffle was able to safely readjust and seal correctly to door. Ran multiple tests and found unit work8ng as designed with no leaks. Call complete

Arrived on site for washer not turning on. Upon arrival confirm complaint . Report of findings to techline Kurt sr#7735441513. Was instructed to give information to customer and have them called extended warranty for further assistance . Unit is nonREPAIRABLE at this time Call complete

"Arrived onsite for ventless half size LG front load dryer. Complaint, taking 3 times to dry loads of clothing. Mattress cover in unit. Found it had been run once and was tucked into itself and still wet. Unstacked and loosely loaded into the dryer and ran a bulky item cycle after verifying the condenser was clean and clear of debris blockages. Advised customer that the unit is a ductless dryer and has to condense moisture to remove it from the clothing and this process can take twice as long as conventional dryer design. It is also crucial the the loads are small to medium and large loads such as bedding and large quantities of clothing at once though they may wash well, will not be able to dry in me cycle due to preventing proper air flow through the clothing. Unit is cleaned and operating as designed at time of service.

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was mullion was broken. Replaced mullion for doors.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the main control and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to test unit for upper oven not working. Turned oven on and unit preheated to 350? and then turned up to 425? and unit got hit unit working correctly at this time.

Arrived onsite for washer not cleaning clothes. On inspection found during agitation cycle that the tub was spinning with the agitator. Gain access to the bottom of the unit found that actuator was not attached to the clutch. Fixed the issue and now the agitation is separated move separately from the tub. No water leaks detected during service.

Arrived on site for washer not working correctly. Upon arrival confirmed issue but found no errors in diagnostics. Unit would only in operate in diagnostic mode. Found coin relay control failing. I made repair. Found unit working in normal operation as designed. Call complete

"Arrived to inspect cooling issues after electrical storm. The customer described an issue where the unit would cool erratically after an electrical storm occurred. I entered service test mode and found error 10 x1-753D, 108 x255-0D, 107 x16-0D, 721 x23-9D, 508 x93-5D, 109 x29-50D, 300 x33-1D, 304 x141-1D, 716 x1-132D, 714 x1-132D, 715 x1-132D, 802 x1-111D, 100 x4-50D, 103 x14-50D, 106 x255-0D, 112 x2-50D, 102 x11-50D, 105 x3-71D, 111 x1-71D, 303 x39-0D. I manually tested all fans and found the only one that would actually operate and show RPMs as well, was the FF fan, even though it was listed as an error in the service test modes. Testing other fan loads showed they all had the 13.6VDC (within 2%) present, but none had the PWM trigger present and only the FF had PWM triggering. I deduced the issue was within the control and removed and replaced. All fun ns returned to the unit with all fans operating as expected. No leaks observed during service.

"Arrived onsite for unit leaking water. Upon arrival. Removed top panel and bottom front panel and ran normal cycle. Ran unit and inspected all hoses, valves, and bellow. There is no water leaking from components. Found drain filter and bottom of bellow completely clogged with debris and water leak is from under door at bellow. Clean bellow, and drain filter. Test unit and water now drains smoothly and no leaks present. Job complete.

Arrived on site for a washer that is making a banging noise and also squeaking when in spin. Upon arrival I put unit into diagnostics and ran a cycle and heard the banging and squeaking. I then checked the under chassis and found that the tub was banging agains the chassis and the squeak was coming from the chassis flexing. I leveled out the unit to. Compensate and tested unit and found that loud banging was gone in the squeaking as well. Job complete.

"WDT730PAHZ0 Arrived to inspect no operation. I found the unit would not power on and that it was incorrectly connected by the installer. After power was applied, the unit would not fill and the water supply was off. At that point all functions were present within a service mode test and the unit operated as designed. No leaks observed during service."

"Arrived on site to install previous diagnose parts.I gained access to the back left corner. I raised the corner with a piece of 2x4, I installed the wheel and rivet to lock it in. I gained access to the evaporator and replaced the harness. I cleared out any ice from the evaporator that had built back up since it was defrosted last. I reassembled the unit and tested it. I found it working as designed and the unit is now sitting level. Job complete."

"Arrived on site and inspected refrigerator and found fresh food evaporator fan is hitting ice, disassembled fresh food section and found ice build up inside fan scroll housing. Also found Molean is not closing it is missing/going under guide. Took a short video and sent it to KB/service management. Replaced Evaporator cover and adjusted front feet to Raise top of Molean to ensure door is closing properly, job complete"

"Arrived on site and found customer is experiencing F3 E1 error code, replaced control board and water level switch and discussed correct detergent usage with homeowner. Ran a diagnostic cycle after replacement and it completed properly, job complete"

"Arrived on site and inspected dryer and found it is noisy while running. Disassembled dryer and found pocket debris in fan shroud, took pictures. After clearing debris dryer is now quiet, job complete"

"Arrived on site. Found defective right side roller assembly,replaced assembly"

"Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Installed two burner head screws and tested the burners. Unit is operating as designed. No gas leaks detected during service, job completed. Customer not home to sign for ticket but spoke to customer on the phone to advise of repairs made."

"Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that they had their 1st year inspection and were told the oven temps were too cold by 25 degrees. Using my multimeter, I placed my thermal lead in the center of the middle rack and tested temps on Bake at 350 degrees. My preheat temp was 343 degrees. My next five readings were 354, 342, 361, 345, 358 for an average of 352 degrees. When I went to place the unit in diagnostics, the control went blank. I pressed on all keys and the control panel would not respond. I cycled power to the unit and the control came back on and was responding. I removed and replaced the main control and retested and the unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the venthood blower wheel being damaged, I removed and replaced the wheel and tested. Unit is operating as designed. Job completed. No one available to sign for ticket."

"Arrived on site. Per customer ui would light um dim then chime and shut off constantly,replaced ui and main control. Powered unit on ran diagnostics thermistors passed ran fan test passed ran compressor powered on."

"Arrived to inspect light issue. I found all light modules were dim and both the RC and FC chambers had one module each, that was completely out. Per MFG Technical Service Pointer #: W11606409 Rev F, Special Project #: S84638, I removed and replaced all the modules and tested. The lower left module in the RC was foamed in place and after removing, I found the plastic backer was incorrectly positioned and would not allow the model to fit. I contacted the MFG, Tech Kirk, File #7735442401 and advised of the issue. I was directed to remove the excessive plastic to allow the module to be inserted and was able to correct the issue. Operational test good, no leaks observed during service."

"Arrived onsite to replace failed control. Replaced control, calibrated and tested. Unit is now functioning properly. Job complete"

Arrived onsite for washer not draining upon arrival inspected unit. Found standing water in tub. Ran diagnostics and could not hear pump energize. Inspected underneath unit and found failed harness at pump. Repaired harness at pump connector and tested. Unit is now functioning properly. If symptoms persist recommend replacing lower wiring harness. Job complete

Arrived onsite for dryer with failed handle. Upon arrival inspected unit. Found handle failed not allowing door to operate. Replaced handle. Tested and unit is functioning properly. Job complete

Arrived onsite for dishwasher making noise. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran auto test and nothing abnormal. Ran a normal cycle and monitored. Customer stated noise happened within about 10 minutes. Allowed unit to run and could not duplicate any issues. Pump and drain motor are operating as designed. Customer will monitor.

Arrived onsite for range bake and cooktop not functioning. Upon arrival inspected unit. Display has power. Tested cooktop and bake but nothing heating. Disassembled and inspected voltage to unit. Found failed wiring harness at block. Replaced harness. Tested unit and cooktop and bake function are now responding. Unit is now functioning properly. Job complete

"Arrived to inspect heating issue. I set the unit to 350?F at 11:25, 65? internal temperature. During the early stages of preheat, the unit showed an F8E0. I Romeo moved the unit for inspection and found the P5 connector was not seated. I reinstalled the connector and verified continuity through the cooling blower circuit, to Neutral. I reassembled the unit and tested. Operational test good."

"Arrived on site to diagnose washer that was making some noise / banging when in use. Found the level was off, and unit was slanted right, allowing the tub to contact the wall. Adjusted level and ran drain and spin. Found unit working as designed with no further problems. Call complete."

"Arrived on site for water not dispensing. Diagnosed a frozen water line,defrosted water line adjusted water line tested water dispenser unit working as designed."

"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and ran unit. Compressor is running. Recommended customer place a bottle of water in freezer and allow to freeze and remain frozen for 24 hrs before loading. Job complete"

"Arrived on site to test unit for squealing. Found excessive compacted lint build up on idler and rollers. Removed lint and used repair kit 4392065 from job# 365549. Replaced rear roller and roller on front side along with belt. Tested unit, unit working as designed. Job complete."

"Arrived on site to test unit for periodically not wringing items dry. Ran diagnostics with no issues. Loaded unit with king sized sheet set containing fitted sheet, 2 flat sheets and 2 pillow covers. Ran quick cycle to soak items and completed drain and spin with no issues. Advised customer to contact customer service per Techline as no further repair recommendations at this time since unit appears to be working as designed. No leaks detected. Job complete. SR#7735441680"

"Arrived on site to install previous diagnosed parts. I gained access to the ui and replaced it. I replaced the thermistor, fan scroll and main control. I reassembled the unit and found it working as designed. Covered umder one year warranty. Job complete."

Arrived on site for refrigerator that is still not cooling. Inspected unit and work area. Remove the evaporator cover and found that the evaporator fan was not fully seated into the connector. Re-seated the evaporator fan motor into the connector and tested the unit. Then it is now cooling and operating as designed. Call complete.

Arrived onsite for leaking water. Upon arrival inspected unit and found failed water valve. Need to replace alive. Replaced valve and rand diagnostics automatic cycle. Unit is operating as designed. No leaks present at this time. Job complete

Arrived onsite and found unit operating with failed control. Replaced cam and cap and control to repair. Unit is now operating as designed. Advised customer on repair.

Arrived onsite and replaced the ui control. Unit is now operating as designed. Advised customer on the repair. All checks good.

Arrived onsite for unit not operating correctly. Upon arrival ran diagnostics and got error F0-E3 overload. Ran components test and found unit fails during spin. Inspected stator and rotor and found the slide has failed. Need to replace slider. Replaced slider W10734521. Test unit and unit now operates as designed. No leaks present at this time. Job complete

Arrived on site microwave not heating properly. Upon arrival confirmed issue. Ran mull tests and found mag over heating and sizzling. Found no damage in wave guard form. Replaced mag cap and diode. Found unit functioning as designed without failure. Call complete

Arrived on site to diagnose a dryer that is not turning on. Found control and tested and ui shorted. Replaced both parts and tested unit. Found all is functioning properly at this time.

"Arrived on site to replace previously ordered parts for ice machine. Replaced compressor, filter drier, evap, and water valve. Pulled vacuum and charged unit according to manufacturer specs. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."

Arrived on site to diagnose a range with burners not operating. Found obstruction I. Supply line fitting and removed obstruction. Reconnected unit and all is working properly at this time. No leaks were found after service was performed.

Arrived on site to test unit for not filling. Found cold valve was restricted not allowing unit to fill. Also found hot water was currently down and scheduled to be worked on. Replaced valve and unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for not starting. Found broken door switch. Replaced switch, unit now working as designed. Job complete."

"Arrived on site and replaced previously diagnosed valve and control. Tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived on site and replaced LF burner and cap. Preheated both ovens to 350 and found temps were correct and in range. Unit now working as designed. No leaks detected. Job complete.

Arrived on site for icemachine. Inspected unit and work area. Customer complaint was very loud noise and showed me a video. The noise sounded like it was coming from the recirculating pump. I replaced it and tested. Also inspected the condenser fan blades and it looked like they where fine. Unit is operating as designed at this time. No leaks where observed during service. Job completed.

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit not draining. Inspected unit and found bump burned up due to having debris stuck in it. Replaced it and tested, unit is now operating as designed. Job completed."

Arrived on site and replaced previously diagnosed run cap and control. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site for washer squeaking. Ran diagnostics all checked normal except when in high spin cycle unit started to squeal. No error codes. Replaced gear case and slider. Reran diagnostics manual hi spin , unit is no longer making any noise. No water leaks detected a timer service job complete."

Arrived on site for ice machine making loud squealing noise . Found drain pump is always running even when bin is empty. Found float switch is stuck in drain pump. Pump is over heating . Replaced pump . Re ran diagnostics. All checked normal. Pump is shutting off now . No water leaks detected at time of service. Job complete

"Arrived on site for a washing machine that wont power up. Inspected unit and work area. Checked voltage to the unit and found proper polarity and voltage. Down the control would receive voltage but was not doing anything with it. Checked the drain pump and found 1.8 ohms of resistance Indicating a shorted drain pump that checked out the control. Also found the user interface broken and not sitting correctly on the consul. Checked with claims and was approved for all three parts. Replace the control, user interface, and drain pump and ran unit through diagnostics. Found every test pass with no leaks present during operation. Call complete."

"Arrived on site for a washing machine that is making abnormal sounds during agitation and spin. Inspected unit and work area. The customer had a video of the noise that the unit was making during those cycles. It sounded like the belt was slipping off the cam. Checked underneath the washer and did confirm that the cam was worn. Replaced the cam and tested the unit. The customer brought into oversized blankets for the testing. I did ask the customer if that was the load that was causing the issue. He advised that they do wash oversize blankets and towels in there and those specific cycles had been the ones that have caused the most issue. He advised that lighter loads the unit will not make any sound. I did advise the customer that whirlpool does not recommend washing oversized blankets, comforters, sleeping bags, or quilts in these washers. I did advise that the weight of the materials can put excess strain on his gear case and therefore make abnormal sounds. We ran the unit through a wash cycle and found the unit fill up near the top and agitate. The unit ran as designed with no abnormal sounds present. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Added the foam gasket to the liner of the door underneath the door gasket and tested the unit. The unit is working as designed. Advise the customer to call back if any other issues persist. Call complete.

Arrived on site for washer vibrating and banging . Replaced suspension. Ran calibration and diagnostics wash. All checked normal. Ran load of beach towels on quick wash and drain and spin .all checked normal. No water leaks detected at time of service. Job complete

"Arrived on site to diagnose dryer making loud vibrating noises when it's running, especially with heavier load. Customer showed me video of the noise. Removed front panel and found blower wheel was broken, causing vibration. Had to cut out / break out old blower wheel. Tested with new blower wheel and verified noise and vibration gone. Call complete."

Arrived on site for KitchenAid commercial style range oven door opening while in use and the cooktop burners going out when the door is opened. I inspected the unit and work area. I adjusted and replaced the front left burner head since it was hissing after a while of use. I checked the door and chassis alignment and found the location the latch it mounted to is slight bent inward allowing the latch to warp out of the way when the oven is heated up allowing the switch to disengage. I called techline and spoke to Kurt I advised him of my findings and because of the chassis damage the unit will need to be replaced.

"Arrived on site to diagnose washer that is banging and walking when spinning. Examined unit and found its sitting in a drain dip in the floor, on several pieces of wood. I was able to situate the unit with leveling feet to get it to stop shaking. Advised customer has to put solid surface under the unit and feet, wood is going to shift and unit is going to move back into the dip and go off level. Unit itself is working as designed after I leveled and tested it. Call complete."

Arrived on site to diagnose a dryer that is not turning on. Found cord miswired causing breaker to trip. Rewired unit properly and all is working properly at this time.

Arrived on site to test unit for cooktop damage. Replaced cooktop test unit and unit test good job complete.

Arrived on site to test unit for burner not working. Test unit and found cap not sitting correctly. Secured cap test unit and unit test good job complete.

Arrived on site to test unit for unit not working. Test unit and found unit getting 120v. Found shorted control board and ui board. Replaced both parts test unit and unit test good job complete.