Service History 187 - Appliance Express

We serviced a

WHIRLPOOL VENTHOOD

Model WVU37UC6FS1

Near Dripping Springs, TX 78620

Leonardo

Job Details: 07/12/2024

Arrived on site to test unit for fan blower not going in to medium or high speed. Test unit and found control not responding when hitting medium or high. Replaced control test unit and unit going in to low medium and high job complete. W11100652

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near Dripping Springs, TX 78620

Leonardo

Job Details: 07/12/2024

Arrived on site to test unit for unit not washing. Test unit and found unit filling with water and wash motor coming on. Test temp of water and water was cold at 78?. Turned water at the sink and it took about 1:30 to get hot. Turned unit back on and water temp got to 106?. Drain water and filled unit back up and found water temp at 124?. Advised customer to turn water on at the sink to help the unit get 120-140? water to the dishwasher. Job complete. No parts used.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Nolanville, TX 76559

Sterling

Job Details: 07/12/2024

On arrival verified complaint of no ice. Inspection of ice maker shows no signs of wear. Attempted to jumper and it failed to function. Verified proper voltage to the ice maker replaced ice maker and ice maker then began to engage and start up. Unit is now functioning correctly. Installed wpw10300024 ice maker job complete

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NDXZS2

Near Belton, TX 76513

Sterling

Job Details: 07/12/2024

On arrival confirmed complaint of no ice thin ice. Found per previous diag the recirc pump is barely pumping water and is showing the wrong water level. Replaced recirc pump under 1 year cod warranty and ran unit. Water level is now correct and has a good water flow. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Rogers, TX 76569

Sterling

Job Details: 07/12/2024

On arrival verified complaint of small flames on LF burner. Found adjustment screw is not working. Replaced valve w11620420 and still no change. Flame is barely there. Took off gas tube and verfied gas flow from valve. Attempted to blow thru gas tube and unable to get air thru. Will need w11590058 orf holder assy for new gas tube. Rescheduled for 7/19; ordrng 1 w11590058 (Holder orf)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Austin, TX 78746

Ryan B

Job Details: 07/12/2024

"Arrived on site to inspect unit for broken latch/ strike. Upon arrival found strike broken, replaced broken strike, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11457841"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Kyle, TX 78640

Ryan B

Job Details: 07/12/2024

"Arrived on site to replace bezel, strike and latch diagnosed on previous trip. Replaced latch due to internal failure, replaced strike due to broken in half, replaced bezel due to being bent and an incorrect angle to feed strike. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11700916 W11457841 W11545554"

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS2

Near Marble Falls, TX 78654

Maurice R

Job Details: 07/12/2024

Arrived onsite for dishwasher with a error. On inspection found error F7E2 pump failure. Installed a new pump on the unit and ran diagnostics. Unit passed diagnostics with no issues. The unit is operating as designed from the factory. No water leaks detected during service. W11460946

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Pflugerville, TX 78660

Wesley

Job Details: 07/12/2024

Arrived onsite and installed the new gearcase with the correct shaft length. Unit is now operating as designed. All checks good. Advised customer on repair. W11393685

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ4

Near Pflugerville, TX 78660

Wesley

Job Details: 07/12/2024

Arrived onsite and found unit console had not been secured properly at last service. Was able to secure and repair console without new parts. All checks good. Unit is now operating as designed.

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS02

Near Austin, TX 78750

Matthew

Job Details: 07/12/2024

Arrived on site for unit not heating. Upon arrival inspected unit. Found that unit does turn on and cycles as if cooking normally but does not heat. Disassembled and found right side lower switch not engaging allowing high-voltage system to energize. Adjusted right assembly. Tested and you didnt is now functioning properly. Job complete. No parts used .

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Austin, TX 78732

Matthew

Job Details: 07/12/2024

Arrived on site to replace fractured motor. Replace motor and tested. Unit is functioning properly. Returning faulty motor . Job complete. Used w11026785

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS00

Near Austin, TX 78731

Matthew

Job Details: 07/12/2024

"Arrived onsite for unit making thin ice. Upon arrival customer stated that for about 24 hrs the unit was making thick ice again. However this morning the unit was back to thin. Ran test and found flow from valve weak and did not fill the water reservoir adequately. Removed the filter and water flow was restored. Left filter out and customer will monitor production. If thickness returns. Customer will then try adding a new filter back in. If after a new filter is installed and thin ice returns, recommend replacing housing. Unit also has service pointer for Recirculating pump W11439191 with date code after 04/05/22. If thick ice is not returned to normal recommend returning with housing and updated pump. Job complete. No parts replaced on his visit"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Austin, TX 78757

Matthew

Job Details: 07/12/2024

Customer canceled at door as unit is producing ice and currently has a full bucket.

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW1

Near Austin, TX 78727

Wesley

Job Details: 07/12/2024

"Arrived onsite for repeat wire harness failure and used new harness to repair, but found multiple breaks in the harness. Replaced control during diagnostics. Ordering harness for expedited service. Tuesday first call. W11643701, W11627413; ordrng 1 W11643701 (Harness wire)"

We serviced a

WHIRLPOOL WASHER

Model WFW9050XW00

Near Pflugerville, TX 78660

Scott

Job Details: 07/12/2024

"Arrived on site for washer running one load and then stopping half way thru second load . Ran diagnostics got 1-1 and 9-1 error codes . Found during test wash drain pump very loud and slow to drain ,ground switches are normal . Replaced pump WPW10730972. Reran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Driftwood, TX 78619

Leonardo

Job Details: 07/12/2024

Arrived on site to replaced main harness. Replaced main harness test unit and unit test good unit filling with water no leaks present job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6NHAXVS01

Near Harker Heights, TX 76548

Tyler

Job Details: 07/12/2024

Arrived on site for refrigerator leaking in fc from ice maker. On arrival confirmed failure and found water frozen over in ice maker fill tray due to inlet valve slowly leaking over time. Found value will need to be replaced to resolve failure. Rescheduled customer for 07/17/24 and ordering valve WP2321753.; ordrng 1 WP2321753 (Value)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Kyle, TX 78640

Leonardo

Job Details: 07/12/2024

"Arrived on site to test unit for unit not heating and making loud noise. Test unit and found shorted diode and capacitor. Test magnetron and magnet broken, replaced magnetron capacitor and diode test unit by heating water for 2Minutes and unit test good and working as designed. Job complete. W11256462. WPW10693025. 8206562"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ18

Near Austin, TX 78723

James K

Job Details: 07/12/2024

WRF555SDFZ18 Arrived on site to replace ordered parts. Replaced W11661931 freezer fan motor and W11706229 reservoir assembly. Tested unit and now unit is functioning as designed. No water leaks detected at this time.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Austin, TX 78754

James K

Job Details: 07/12/2024

"KDTM404KPS3 Arrived on site for unit tripping breaker. Upon arrival, customer presented melted tine retainer. Retainer was not installed correctly, therefore causing to detach and make contact with the heater during operation. Inspected heater for any residual plastics. Ran diagnostics 3 times and found heater to produce correct range amp draw. Ordering W11736466 tine retainer. No water leaks presented at this time. Office to reschedule ; ordrng 1 W11736466 (Tine retainer)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Manor, TX 78653

James K

Job Details: 07/12/2024

WDF332PAMS0 Arrived on site for unit making humming noise. Confirmed humming noise was coming from the water valve. Inspected shut off valve to the plumbing and saw it was closed. Opened valve and water started entering tub. Ran over diagnostics and found no issues. Unit is functioning as designed. No water leaks detected at this time. No parts replaced

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Austin, TX 78748

Joe Z

Job Details: 07/12/2024

"Arrived on site for not filling correctly and cycling correctly, upon arrival customer stated about basket banging cabinet. Ran diagnostics and There are no saved error codes. Ram automatic test and all components passed. Ran a normal cycle with laundry with no detergent. During washing process noticed lots of suds in water. After series of questions found customer is using cap full of detergent with water on auto fill. Instructed customer with detergent use, water fill selection, laundry loading and overall operation of unit during filling stage. Unit is operating as designed. No leaks present at this time. Job complete. No parts used"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Austin, TX 78757

Matthew

Job Details: 07/12/2024

"Arrived on site for F8E4 error and water leaking onto floor. Customer had video of water on the floor and water overflowing drip tray. Pulled unit and ran to inspect for leaks and found none. Did find that the drip tray was not in position correctly and the drain overflow tubes were not in position for water to catch and ended up on the floor . Diagnostics codes showed F8E4, F8E1, F8E6, F9E2 and H2O error while running normal cycle. Spoke to SW. Based off of reoccurring errors and intermittent water filling drip tray, ordering flow meter, inlet valve, dispenser, and control. Office to reschedule ; ordrng 1 W11535094 (Flow meter) and 1 W11412300 (Dispenser)"

We serviced a

KITCHENAID VENTHOOD

Model KVUC606KSS

Near Leander, TX 78641

Lou

Job Details: 07/12/2024

"Arrived on site to inspect venthood not working. Upon further inspection, the customer advised they were putting the vent back in place and had unplugged the unit to do so. When they plugged the unit back in, it would not turn on. Customer provided a video of them boiling water and the venthood came on due to the sensor, but would not stay on when trying to turn it on. I gained access to the controls and disconnected the harness from the UI control to the splitter harness and inspected the connections and found no issues. I disconnected the splitter harness from the main control and found no issues. I reconnected all harnesses and plugged the unit back in and the unit is operating as designed. Based off my findings, one of the connections was not fully connected. I explained the customer of my testings/inspections. Unit is operating as designed. Job completed. No parts installed/no further charges."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Leander, TX 78641

Lou

Job Details: 07/12/2024

"Arrived on site to inspect washer banging during spin cycle. Upon further inspection, the customer advised that the unit constantly bangs around during spin cycle and will walk out of place. I tested the suspension rods by pushing down on the tub assembly and letting go. The assembly popped straight back up as designed telling me the suspension rods are good. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. Customer provided some sheets that have been causing the most problems and while watching the customer place the sheets into the tub assembly, I noticed how the sheets will get bunched up during a wash cycle causing the unit to get off balance during spin. Also found the customer is using the Auto Sensing and not a deep water wash. I explained to the customer how the unit operates and then made recommendations on use and care. Recommended the customer perform a wash load using my suggestions and if the unit continued to fail to contact our office. No water leaks observed during service, job completed. No parts installed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Leander, TX 78641

Lou

Job Details: 07/12/2024

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the gearcase, cam, belt, actuator, suspension rods due to the gearcase leaking oil and the oil getting onto the cam assembly and belt. Replaced the actuator due to the arm gears being stripped and the suspension rods due to the old rods being badly worn causing the unit tub to bounce and get of balance. Calibrated the unit and tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11130362, W10913953, W11239857, W11454734"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Liberty Hill, TX 78642

Lou

Job Details: 07/12/2024

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the inlet valve due to one of the solenoids not fully closing and water leaking into the tub when not in use. I calibrated the unit then tested in diagnostics and the unit is operating as designed. No water leaks observed at the end of service, job completed. W11595805"

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Leander, TX 78641

Paul

Job Details: 07/12/2024

Arrived onsite to replace panel on oven with chip in it. I removed the old panel and replaced it with the new one. Everything is operating on the oven as designed. Oven will not come out of cabinet because the electrical is too short. Customer is gonna contact the builder about it. Oven also tilts to the back when sliding out as If it doesnt have any support. I explained to the customer how the cabinet needs to be built. Call complete. INSTALLED W11659257 CONSOLE.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, TX 78753

James K

Job Details: 07/12/2024

"WTW5010LW0 Arrived on site to replace ordered part. Proceeded to replace W11481722 actuator, W11513246 control and W11026785 motor. Tested unit and still having same issue. The motor will energize but will not spin. Called GC for assistance and confirmed sludge is binding onto gearcase shaft, causing current overload to blow capacitor. Ordering W11395618 capacitor, W10752283 washplate and W11449840 gearcase. Customer agreed to reschedule July 18th. No water leaks present at this time. ; ordrng 1 W11395618 (Capacitor) and 1 W10752283 (Washplate) and 1 W11449840 (Gearcase)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Georgetown, TX 78633

Gerry C

Job Details: 07/11/2024

"Arrived to inspect noise. I found the condenser area was the source of the noise and I was able to secure the tubing and correct the noise. The damper was excessively noisy and I removed and replaced. During the repair,it was noted the back right of the liner had a mark and the customer requested I report the issue to the MFG. I contact the tech line and advised MFG Tech Dru. I advised the tech of the liner issue and was assigned file# 7739481662. No leaks observed during service."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Georgetown, TX 78633

Gerry C

Job Details: 07/11/2024

"DA- WED5620HW2 Arrived on site to install previously ordered part. Prior to control replacement, inspection of the ribbon cable for the DRO reveled it was only partially inserted. After correcting the issue, the readout operated as designed. Operational test good."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Georgetown, TX 78633

Gerry C

Job Details: 07/11/2024

"DA-MED4500MW0 Arrived on site to inspect dryer not cycling. Upon further inspection found the timer knob had a broken shaft, preventing the timer from being engaged. Replaced the knob and timer per service pointer. Tested unit and unit is operating as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Taylor, TX 76574

Paul

Job Details: 07/11/2024

Arrived onsite for refrigerator not making ice. On arrival customer stated they finally heard it drop ice late last night and had not used any ice in the bucket. I found 3 batches of ice in the bucket. I found the freezer temp at -1 degrees and I found the icebox temp at 7 degrees. I found the icemaker going through a harvest and filling properly. I found the icemaker thermistor way out of range causing the issue. I replaced the icemaker. No water leaks present at the time of service. Call complete. Installed W11658802 ICEMAKER.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Taylor, TX 76574

Paul

Job Details: 07/11/2024

Arrived onsite for washer not agitating or completing cycle. Found out washer wouldnt even turn on and was full of water and never drained. Found F9E1 error code. Found the blue wire broken in the middle of the harness going to the drain pump. Harness will need to be replaced.Ordering W11643701 Harness. RS for Tuesday 07/16. ; ordrng 1 W11643701 (Harness)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ02

Near Hutto, TX 78634

Paul

Job Details: 07/11/2024

Arrived onsite for icemaker not dispensing ice. Pulled out icebox and noticed auger wasnt spinning. I found the gearcase locked up. Replaced the motor and tested the unit. Unit is now dispensing ice. Job complete. INSTALLED WPW10309868 MOTOR.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Hutto, TX 78634

Paul

Job Details: 07/11/2024

Arrived onsite for refrigerator doors not sealing. Upon arrival noticed sweating on the mullion between the deli door and freezer door. Found a gap between the liner and chassis between the freezer door and deli drawer. It will need to be sealed. Ordering WP482338 Silicone White. No parts installed.; ordrng 1 WP482338 (Silicone White)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hutto, TX 78634

Paul

Job Details: 07/11/2024

"Arrived onsite for washer not draining. Found F9E1 error code. Found the pump housing broke like a dolly had been put underneath. Also found the wiring harness broke. Removed water and replaced the pump and wiring harness. Tested the machine in diagnostics and the machine worked as designed. Tested the machine in quick wash and the sensing light would just flash. Found the control not recognizing the lid was shut. I replaced the control and tested the unit again. The unit is operating as designed. No water leaks present at the time of service. Call complete. INSTALLED W11399437 PUMP WATER, W11643701 HARNESS, AND W11513246 CNTRL."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET18LKXAW01

Near Belton, TX 76513

Sterling

Job Details: 07/11/2024

On arrival verified complaint of not making ice. Found fill tube is frozen. Installed icemaker kit to replace valve and water line. Unit is now working correctly. Ice maker functions. job complete installed w11510803

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Belton, TX 76513

Sterling

Job Details: 07/11/2024

On arrival verified complaint of not draining. Found harness to drain broken at connector. Repaired harness and verified unit now drains. Job complete no parts installed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Elgin, TX 78621

James K

Job Details: 07/11/2024

"KDTM604KPS1 Arrived on site for unit not closing. Upon arrival, customer stated door will weigh door with no tension when opening. Exposed hinges and found spring detached from hinge. Re attached spring to hinge and installed thermal blanket correctly to its correct position. Ran overall diagnostic and now unit is functioning as designed. No water leaks detected at this time. No parts replaced"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Elgin, TX 78621

James K

Job Details: 07/11/2024

MVW7230HW1 Arrived on site to replace ordered part. Replaced W10734521 slider kit. Tested unit and now unit functioning as designed. No water leaks detected at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs571cihz04

Near Elgin, TX 78621

James K

Job Details: 07/11/2024

"wrs571cihz04 Arrived on site for unit not cooling. Upon arrival, found frost buildup behind freezer evap cover. This is a reoccurring issue. Ordering W10316760 thermistor. Customer agreed to reschedule July 16th; ordrng 1 W10316760 (Thermistor)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Elgin, TX 78621

James K

Job Details: 07/11/2024

"WFG320M0MS0 Arrived on site for unit oven not igniting. Upon arrival, customer stated oven takes long time to heat and cooktops will get hot prematurely. Proceeded to inspect burners and oven but no gas is present. Customer stated hot water heater was barely working. Confirmed with the builder that customer will need to contact gas company to resolve issue. No parts replaced"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ2

Near Manor, TX 78653

James K

Job Details: 07/11/2024

CAE2745FQ2 Arrived on site to replaced ordered parts. Replaced W11126319 coin chute. Tested unit and found the unit will start when when coins are not inserted. Proceeded to replace W11712987 control. Re tested and now unit is functioning as designed. No water leaks detected at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Manor, TX 78653

James K

Job Details: 07/11/2024

"WRS555SIHZ00 Arrived on site for unit not making ice. Upon arrival, ice bucket has a few cubes of ice in it. Entered diagnostics and tested all components. All components pass however, entered ice maker fill test and no water entered ice maker. The valve did energize however. Ordering LW11026425 freezer door stainless. No water leaks detected at this time. Office to reschedule ; ordrng 1 LW11026425 (Freezer door stainless)"

We serviced a

UNKNOWN VENTHOOD

Model UXT4130ADS2

Near Manor, TX 78653

James K

Job Details: 07/11/2024

"UXT4130ADS2 Arrived on site for unit not venting. Upon arrival, customer showed me out side exit damper and was not opening while blower is running high speed. Inspected inner damper inside unit and found silver tape obstructing movement to the damper (picture attached). This is an installation issue. Adjusted by cleaning damper and folding back tape however it will not solve issue fully. This unit does not supply enough CFM to push air out of the home. Customer showed paperwork with the specs of vent hood that was originally suppose to be installed in the home but its a different model, which produces a stronger airflow based off specs. On my paper, the unit manufacturer brand shows unknown. Customer is wanting to escalate situation for a replacement because it is causing food smell in his home. Customer will contact Whirpool for a replacement unit. No parts replaced"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt138FFDM03

Near Manor, TX 78653

Matthew

Job Details: 07/11/2024

"Unit in 7101. Arrived onsite to replace faulty compressor. Replaced compressor, drier and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is running. Advised customer to give 48hrs to ensure temperatures stabilize. Job complete. Used w11506635, wpw10143759 and w11635510."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Austin, TX 78753

Matthew

Job Details: 07/11/2024

Arrived onsite for unit not advancing. Upon arrival ran test and all components are functioning. Asked customer to run thru normal routine and start a load. Found that customer was inadvertently interrupting the cycle. Notified the customer about how the cycle begins and will start after sensor mode. Customer followed instructions and load started as designed. Instructed customer on proper use. Unit is functioning properly. No parts used

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Austin, TX 78750

Matthew

Job Details: 07/11/2024

"Arrived onsite for unit door falling down. Upon arrival inspected unit and found no issues with the unit. Door springs are in place, tension is set properly and friction pads are functioning as designed. There are no issues with the door. Unit is functioning as designed. Job complete"

We serviced a

MAYTAG DRYER

Model MGD4500MW1

Near Austin, TX 78759

Matthew

Job Details: 07/11/2024

Arrived on site for unit not eating and timer not advancing. Inspected and found timer was not advancing and needed to be replaced. Replace the timer and timer is now advancing. Found that unit was not heating. Inspected and found radiant sensor out of value and not allowing ignition process to complete. Replaced radiant sensor and tested. Unit is now heating and cycling properly. Job complete. Used wp338906 and w11701755

We serviced a

KITCHENAID OVEN

Model KOED527PBS00

Near Pflugerville, TX 78660

Wesley

Job Details: 07/11/2024

Arrived onsite and replaced the skin for a final time with a skin that met specs and was not damaged. All checks good. Advised customer on repair. W11600238

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Pflugerville, TX 78660

Wesley

Job Details: 07/11/2024

Arrived onsite for concerns about washing quality and determined. Jerome r experiencing sub optimal performance due to loading issues and adjustable rack not customized for needs. Advised customer and provided instruct on use and care. No parts failures. No parts used.

We serviced a

WHIRLPOOL RANGE

Model WEE515SALS2

Near Pflugerville, TX 78660

Wesley

Job Details: 07/11/2024

Arrived onsite and replaced the handle kit. Unit is now set up correctly. All checks good. W11449263

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near Hillsboro, TX 76645

Jonathan M

Job Details: 07/11/2024

Five down so for a dryer that is not heating. Inspected unit and work area. I tested the unit and found the unit tumbling and heating as designed. The employees advised that they were unable to test it at the customers home due to the customer being unwilling to test it. The unit is working and operating as designed. Call complete. No parts were installed.

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Hillsboro, TX 76645

Jonathan M

Job Details: 07/11/2024

Arrived on site for a washing machine out the lid. Inspected unit and work area. Upon entry I found the strike broken and replaced the strike. I tested the unit and found the unit working and operating as designed. Call complete. W11457841.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Leander, TX 78641

Lou

Job Details: 07/11/2024

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-no water. Cleared the code and continued with testing. When the valve began to dispense water into the tub, I found the water flow very slow. I pulled the unit out and stopped testing. I found the water hose from the valve under the sink to the unit was kinked. Retested the unit in diagnostics, once I had the hose straightened out, and the unit is operating as designed. Placing the unit back into its space, I fed the water hose through the cabinets to keep it from kinking again and retested. Unit do to use to operate as designed. No water leaks observed during service, job completed. No parts installed."

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS3

Near Bertram, TX 78605

Maurice R

Job Details: 07/11/2024

Arrived onsite for range with error F3E0. On inspection the oven throws the code 1 minute into pre heat. Test temperature sensor f harness both good. Ordering control board. No parts were installed during service. Office to reschedule when part arrives.; ordrng 1 W11594225 (Control board)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS5

Near Hutto, TX 78634

Paul

Job Details: 07/11/2024

Arrived onsite for center burner not lighting. Upon arrival I took apart the center plate and found it covered in grease where the gas flows. I cleaned off the center cap and the orifice and it is now lighting as designed. Ordering W11620567 Knob as their middle knob split. NO PARTS INSTALLED. Office to RS.; ordrng 1 W11620567 (Knob)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Mount Calm, TX 76673

Jonathan M

Job Details: 07/11/2024

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer open the door and showed me that the unit has not been making ice. After she open the door, I found a split wire immediately on the underside of the door, causing the issue. Ordering the stainless freezer door and will return with the icemaker. The office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed.; ordrng 1 LW10691266 (Freezer Door)"

We serviced a

WHIRLPOOL VENTHOOD

Model WVW73UC6LS0

Near Manor, TX 78653

Joe Z

Job Details: 07/11/2024

Arrived on site with 2nd man for leaking oil from vent. Customer was not available

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS01

Near Austin, TX 78745

Luis

Job Details: 07/11/2024

"Arrived on site for no ice. Ran diagnostics weak water flow with filter installed,found a defective recirculating pump,installed new recirculating pump and filter customer provided ran diagnostics good water flow unit passed all diagnostic test. Used w11542867"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Elm Mott, TX 76640

Jonathan M

Job Details: 07/11/2024

"Ive been on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised that the unit does tumble and heat but that theyre having to dry clothes four or five times in order to dry the clothes. I did confirm the customers complaint and found no heat, escaping the dryer, indicating an airflow issue. I checked the venting, going outside and found a huge clog inside of the ventilation system. I did advise the customer that that would be what was causing the issue. I advise the customer that he will need to get his vents cleared and the unit is working and operating as designed. Call complete. No parts were replaced."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waco, TX 76705

Jonathan M

Job Details: 07/11/2024

Arrived on site for a dryer that has no power. Inspected unit and work area. The customer had the bat cover off the terminal block and advise that the power cord had melted and two wires were grounded. I did confirm the customers complaint and advise they will need a new power cord. Ordering the terminal block and rescheduled the customer to 7/16. ; ordrng 1 279320 (Terminal block)

We serviced a

WHIRLPOOL OVEN

Model WOD52ES4MB00

Near Woodway, TX 76712

Jonathan M

Job Details: 07/11/2024

Don site for a wall oven that has a scratched piece in the middle. Inspected unit and work area. Customer had to wall ovens with a spacer in between the two that were scratched. I did confirm the customers complaint and replaced the spacer with one that was sent to her directly from whirlpool. The unit is now working an operating as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ19

Near Buda, TX 78610

Luis

Job Details: 07/11/2024

Arrived on site for a defective handle. Found left side door handle defective replaced defective handle. Usedw1089l551

We serviced a

MAYTAG DRYER

Model MED9700SB0

Near Harker Heights, TX 76548

Tyler

Job Details: 07/11/2024

Arrived on site for dryer needing cutoff 279973. On arrival installed part and tested unit. Found dryer heating as designed. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Belton, TX 76513

Tyler

Job Details: 07/11/2024

Arrived on site for microwave sparking/burning. On arrival found capacitor and diode had burnt up from grease. Replaced wpw105747736 and w11256462 diode. Tested unit and found microwave working as designed. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED5100HC0

Near Holland, TX 76534

Sterling

Job Details: 07/11/2024

On arrival verified complaint of no heat. Confirmed voltage and polarity are correct. Inspected heating element and found 240 at element but no heat. Found element is open. Replaced heater and unit is now working correctly. Job complete installed wp3387747

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Little River-Academy, TX 76554

Sterling

Job Details: 07/11/2024

"On arrival verified complaint of not completing cycle, noise, replaced inner and outer basket and completed repair per previous diag. Unable to run full test cycle as customer does not have water currently to the house, ran spin test and verified function, unit is working correctly, job complete installed w10512164 outer and w10811960 inner basket no leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Leander, TX 78641

Lou

Job Details: 07/11/2024

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice bin empty and the ice tray full of ice. I placed the unit in diagnostics and tested the ice maker and the ice maker arm slowly came down and went back up without extending completely and the control showed the ice maker bin full when the bin was not in place. I retested and the the bailing arm extended fully and the ice tray dropped the ice. I tested the fill tube and it filled the tray with water. Due to the bailing arm failing the first time, I removed and replaced the ice maker and retested and it is operating as designed. I cycled power to the unit to reset the controls. Unit is operating as designed. No water leaks observed during service, job completed. W10873791"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Round Rock, TX 78664

Wesley

Job Details: 07/11/2024

Arrived onsite and found unit operating with failed thermal fuse. Found poor airflow to be the cause. Advised customer to have duct maintained to prevent further overheating. Advised customer that if repeat overheating occurs and the cause is poor airflow the repair will not be covered under warranty. W10909685

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Pflugerville, TX 78660

Wesley

Job Details: 07/11/2024

Arrived onsite for broken drain harness. Repaired by replacing the harness. Unit is now operating as designed. All checks good. W11591637

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Hutto, TX 78634

Wesley

Job Details: 07/11/2024

"Arrived onsite for condenser rattle and dampened unit to eliminate rattling. All checks good. Advised customer on repair. Unit is now operating as designed, advised customer on repair. No parts used."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Liberty Hill, TX 78642

Lou

Job Details: 07/11/2024

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F5E2, F5E3, F5E4-all door lock errors and F0E2-oversuds. I cleared the codes and continued with testing and when the door was supposed to lock, it continued to make the locking sound several times and failed to lock. I stopped testing and went to unplug the unit and found the unit drain pan cracked at the drain (photo). Unplugged the unit and removed he bellow clamp and removed the door lock to find the brown wire on the harness broken at the molex connector (photo). I was able to get the brown wire and red wire connectors out of the molex and spliced the brown wire and reconnected the harness to the door lock and reassembled the unit to test. Unit is operating as designed with temporary repair. I am ordering the lower main harness and control and scheduled return service for 07/18/24. No water leaks observed during service. No parts installed.; ordrng 1 W11509207 (Lower main harness) and 1 W11549931 (Main control)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Hutto, TX 78634

Wesley

Job Details: 07/11/2024

Arrived onsite and did not find the drain operating properly. Determined cause to be the stopper not removed from the disposal which was also new. Removed the stopper. Now the unit is operating as designed. All checks good. Advised customer on repair. No parts used.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hutto, TX 78634

Wesley

Job Details: 07/11/2024

Arrived onsite and found unit operating with failed ice production. Slow production. Replaced the icemaker. Unit is now operating as designed. Unit is less than 1 year old but is not registered with an entitlement page. Advised AEX claims and was advised to proceed to repair. W11700250

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near New Braunfels, TX 78130

Andrey

Job Details: 07/11/2024

"Arrived on site to test unit for latch issues, tested unit found broken strike, replaced strike and tested, unit is now running as designed, no leaks detected job complete installed W11457841"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near New Braunfels, TX 78130

Andrey

Job Details: 07/11/2024

"Arrived on site to test unit for noise, tested unit found fan scroll loose in housing causing a slight low tone rattling, added sound pads around fan scroll and between condenser and frame, noise is better but customer has multiple recordings of the noise and its coming from compressor when it is running is high RPM, explained to customer that compressor has multiple speeds and on high RPM the compressor does make a louder hum then usual, sent video to service management and was confirmed that that is normal operation, advised customer to call customer service and see what they can do for him at this time, unit is running as designed, no leaks detected job complete installed 4XW11113654"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Andice, TX 78628

Lou

Job Details: 07/11/2024

"Arrived on site to inspect refrigerator no cool (Add-on). Upon further inspection, I tested temps in the RC=49 degrees and FC=19 degrees and the control was set on Max Cool. I inspected the air return and found it clear. I gained access to the evaporator and found it had a partial frost pattern (photos). I advised the customer of my findings and will need a sealed system repair. I pulled the unit out and checked the cap tube to find its copper. I am ordering the compressor, access valve, UV dye drier, NITROGEN, R600, CNOTE-2 HOUR JOB, CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-PLACE ON CANCELLATION LIST. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (PLACE ON CANCELLATION LIST) and 1 CNOTE (2HR JOB) and 1 W11580057 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve) and 1 NITROGEN (NITROGEN) and 1 R600 (R600) and 1 CNOTE (COPPER CAP TUBE)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM04

Near New Braunfels, TX 78130

Andrey

Job Details: 07/11/2024

"Arrived on site to test unit for not cooling, customer stated that after he open the refrigerator it takes a while to cool off, tested unit found unit is cooling RC temperature at 36 and FC temperature at -1, unit is cooling properly, customer is using temperature gauges to monitor the fluctuations, explained to customer that the temperature gauge that he is using do not fluctuate fast enough to pick up the correct temp and at times will read 20- 30 degrees above set temp and thats why whirlpool does not recommend using them, unit is running as designed job complete"

We serviced a

WHIRLPOOL DRYER

Model WED8620HW2

Near Austin, TX 78747

Tim M

Job Details: 07/11/2024

"Arrived on site to test unit for baffle missing. Inspected unit found screws have stripped out of the baffle. Replaced baffle (W10280771) and screws (W10853898) X2. Unit is now functioning as designed, job complete."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Canyon Lake, TX 78133

Andrey

Job Details: 07/11/2024

"Arrived on site to test unit for not draining properly, tested unit found drain pump molex cover is broken causing connection to come loose, removed broken cover and secured wire with zip tie, unit is now running as designed, no leaks detected job complete no parts installed"

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW1

Near Waco, TX 76707

Jonathan M

Job Details: 07/11/2024

"Arrived on site for a washing machine that wont unlock the lid. Inspected unit and work area. I updated the model and serial information that shows the customer under warranty. I did confirm the customers complaint and found the control trying to unlock the lid that the lid not coming open. I gave access to the latch and found the strike was in it at an angle, causing the locking mechanism not to be able to slide back to unlock. I fixed the positioning of the strike and tested the unit. The unit ran and operated as designed. Call complete. No parts were installed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near West, TX 76691

Jonathan M

Job Details: 07/11/2024

"I dont say for a wash machine that wont start a cycle. Inspected unit and work area. The customer had the unit unplugged and upon plugging it back in, I found the unit go directly into a drain. I attempted to cancel out the previous cycle and found the unit flash an F1 E1 (main control fault) error code. I went ahead and replaced the main control and tested the unit. I found the unit working and operating as designed. Call complete. W11603810"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGB06

Near West, TX 76691

Jonathan M

Job Details: 07/11/2024

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the mounting plate, coupler, and ice container. I found all other parts were in good condition. I tested the unit and found the unit working and operating for both crushed and cubed ice as designed. Call complete. WP2220458, W11244434, and WPW10293212."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPW2

Near Taylor, TX 76574

Paul

Job Details: 07/11/2024

Arrived onsite for a dishwasher with the spray arms not working. I tested the dishwasher and found an F4E3 error. I found good voltage to the pump but it wasnt running. I replaced the pump and motor. I tested the dishwasher and all is working as designed. There were no water leaks present at the time of service. Call complete. INSTALLED W11613479 PUMP & MOTOR.

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near San Marcos, TX 78666

Andrey

Job Details: 07/11/2024

"Arrived on site to test unit for no power, tested unit found lights are working inside oven but console not powering on, verified that console is receiving voltage, inspected connections and found display ribbon connector not seeding properly, secured connection and tested, unit is now running as designed, job complete no parts installed"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Martindale, TX 78655

Tim M

Job Details: 07/11/2024

"Arrived on site to test unit for constant draining. Upon powering unit on drain pump kicked on and would not turn off. Inspected hose for any kinks or punctures, hose is good. Took resistance on the drain pump, reading 20 ohms. Replaced control (W11603810) and tested unit, unit is now running as designed, no leaks detected, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS10

Near Canyon Lake, TX 78133

Andrey

Job Details: 07/11/2024

"Arrived on site to test unit for alarm issues, customer stated that he want the door alarm adjusted to start beeping after a minute, and mullion developing condensation, tested unit found alarm is working and humidity control is off, explained to customer that alarm cant be adjusted and its running properly, turned on humidity control and advised to always keep it on, unit is running as designed, no leaks detected job complete no parts installed"

We serviced a

MAYTAG DRYER

Model MEDB850YG2

Near New Braunfels, TX 78132

Andrey

Job Details: 07/11/2024

"Customer does not want any service on this unit, no service provided no fee collected"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Kingsland, TX 78639

Maurice R

Job Details: 07/11/2024

"Arrived onsite for previously diagnosis parts. Installed the control board on the unit, customer said that the fc powers down and the food in the fc defrost and the ice in the RC melts down. Talking with Gerry and he said the unit needs the air dividers to keep the unit from being pushed against the wall and not able to cool down. They were not installed on unit. Ordering the dividers for the back of the unit. Returned the ui to install on the new fc door. W11664342 office to reschedule when door comes in. ; ordrng 1 W11466308 (Air divider) and 1 W10878920 (Bottom air divider) and 1 W11449545 (Small divider)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78744

Leonardo

Job Details: 07/11/2024

Arrived on site to test unit for start button not working. Test unit and found shorted UI. Replaced UI test unit and unit test good job complete. W11368911

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244PL0

Near Austin, TX 78721

Leonardo

Job Details: 07/11/2024

Arrived on site to test unit for unit no giving F7E2 wash motor issue. Test unit and found wash motor not coming on. Replaced sump and motor test unit and unit test good no leaks present job complete. W11460946

We serviced a

JENN-AIR RANGE

Model JGRP436HL05

Near Austin, TX 78702

Leonardo

Job Details: 07/11/2024

Arrived on site to test unit for start light not turning off and interior light not turning on. Test unit and found wrong model number. Changed model number test unit and found and console and control board. Will order light as well just in cases once we replace the console and board. Office to reschedule ; ordrng 1 W11492283 (Console board) and 1 W11620692 (Control board) and 1 W11233684 (Light oven)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Austin, TX 78744

Tim M

Job Details: 07/11/2024

"Arrived on site to replace previously diagnosed parts. Replaced splutch (W10721967), actuator (W11481722), and capacitor (W11395618). Checked resistance on the drain pump, reading 1.2 ohms. Replaced drain pump (W11399437). Entered diagnostics, agitation engaged properly. Activated drain pump, pump is not engaging indicating a new control will be needed. Ordering control, rescheduled for 07/16.; ordrng 1 W11543998 (Control)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, TX 78744

Tim M

Job Details: 07/11/2024

"Arrived on site to replace previously diagnosed part. Replaced valve (W11165546) and ran diagnostic cycle, all components are properly engaging and unit is running as designed, no leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, TX 78748

Tim M

Job Details: 07/11/2024

"Arrived on site to test unit for water not filling. Upon arrival customer stated on normal or quick wash unit works fine. When on towels or whites cycle unit agitates with no water. Explained to customer the function of the extra power feature. Unit will agitate with minimal amount of water for the first 10 minutes of the cycle, then after the initial 10 minutes unit will proceed with the normal function of filling with water and washing. Demonstrated to customer by starting a load on the towels cycle, unit filled with minimal amount of water and started agitating. Canceled cycle and turned off extra power, started cycle, unit filled to desired amount as designed and then started the washing process. Unit is running as designed, no leaks detected, no parts installed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ08

Near Dripping Springs, TX 78620

Tim M

Job Details: 07/11/2024

"Arrived on site to replace previously diagnosed parts. Replaced RC door (LW10912110) and installed nameplate (W11223753). Unit is now functioning as designed, job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS2

Near Austin, TX 78701

Leonardo

Job Details: 07/11/2024

Arrived on site to test unit for unit leaking. Test unit and found leak coming from 3rd rack track. Will order right track and also found water damaged to the cabinet. Rescheduled for 7/22. ; ordrng 1 W11047815 (Right side track)