"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace the sealed system componentscompressor, drier, access valve. However, upon arrival, I found the unit cooling and the ice bin completely full. I checked temps in the FC=6 degrees and RC=37 (setting at 35). Customer advised there was ice on the right side of the evaporator at previous service call. I contacted in house tech support and was advised previous tech found ice on the right side of evap. When I inspected the FC evaporator, I found ice at the right upper corner on the coils; ice on the left upper corner on the coils and could see where ice had been across the top of the evaporator as if there was an air leak (photos). The evaporator had a good frost pattern as well. Also found the customer had a large amount of food items in the freezer section that could potentially cause the door to not close and seal completely. I found debris on the condenser coils at the front bottom of the unit (photos) that could have a huge effect on cooling. I advised the customer of my findings and recommended that the sealed system repair not be made based off my findings. When reassembling the unit, I found rust on the freezer door in several different areas (photos). I am ordering the FC door, nameplate and the right bracket assembly. I advised the customer the door would take 6-8 weeks to arrive and once it arrives, the office will contact them to schedule return service. I placed the right pan stop on top of the unit on the right side for use when I return. No water leaks observed during service.; ordrng 1 W10625070 (Right FC bracket) and 1 W10815701 (FC door w/gasket) and 2 W10839793 (Nameplate)s"

"Arrived on site to diagnose washer stuck in drain mode. Customer advised me the unit came on by itself and kept draining, and they had to kill the breaker. Tested unit and found it stuck in drain when it's powered on or left. Even in diagnostic mode it keeps draining. Found F1 error for pressure system, and F11 error as well. Ordering parts to resolve. Returning tech to replace drain pump, control, and pressure switch. If latch does not actuate properly it also needs to be replaced. Customer will need to unstack the unit prior to repair, it is located in an RV closet. Customer will contact office to schedule when they can facilitate unstacking. ; ordrng 1 W11044866 (Pressure Switch) and 1 W11046209 (Drain Pump) and 1 W11035628 (Door Lock)"

Arrived onsite for a dryer to replace previous diagnosed parts. I replaced the control and the element. I tested the unit and found the motor not starting. I found the thermal fuse blown again. I did not collect from the customer at this time. Ordering the thermal fuse again. Thermal fuse is covered by 90 day warranty.; ordrng 1 DC47-00016A (Thermal fuse)

"MVW7232HC0 Arrived to inspect lid not locking. I entered service test mode and found F7E4 as the only stored error code. Inspecting the gearcase area, I found the slider had separated and was the cause for the error code and subsequent failure to lock, an indication of drive system failure within customer mode. Further inspection revealed the gearcase lower seal had failed and there were subtle signs of oil loss, including a slight amount on the rotor and all around the inside of the cabinet. The failed slider and subsequent engagement failure had also damaged the rotor teeth and replacement is required. The wash plate was severely stuck, but utilizing the washplate puller tool, I was able to remove it. I applied Amblygon as a temporary anti-seize to prevent the installing tech from having to extract the washplate. I am adding a replacement washplate, just in case, but it may not be required. No leaks observed during service. ; ordrng 1 W10902814 (Washplate) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 W10915701 (Rotor)"

"WRS588FIHB04 Arrived to inspect ice dispenser not working. I found the ice dispenser drivetrain had failed and parts have been ordered. The customer advised me they were experiencing freezing of food within the lo part of the RC and I tested temperatures. The FC was 4?F and the lower RC was 29?, with the upper at 38?. Thermistors tested within MFG tolerances. Inspection revealed the air duct in the FC was incorrectly installed and permanently warped. I temporarily sealed with perms-gum and the returning tech will need to remove and discard the perma-gum upon replacement of the cover and ice parts. The chassis was out of square and the right door was leaning to the left with over 1/4 difference, top to bottom and I re-aligned. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 WP2220458 (Coupling) and 1 W10260384 (Duct-Air) and 1 W11573761 (Chute)"

"Arrived on site for refrigerator, inspected unit in work area. Customer complaint was refrigerator not cooling. Customer explain when they got back from the refrigerator was not cooling and everything had melted. Tested the refrigerator in diagnostics and found the refrigerator fan not working. Will need to replace the board and the fan. ordrng 1 W11033168 (FC fan) and 1 W10843055 (Control)"

Arrived onsite to replace failed thermal fuse. Upon accessing unit found breaker could not be located. Had to shut off main power to home. Replaced fuse and tested. Found upper oven not heating. Lower oven is heating. Needed to inspect TOD in rear. While trying to access found unit is installed low to the floor. Oven dolly does not fit underneath. Tried using 2x4 but unit will drop and one man cannot lift back into position. Notified customer that a second tech will be needed. Returning with TOD and elements. Will need additional visit with 2 techs. ordrng 1 4451175 (Bake element) and 1 WPW10207400 (Broil element) and 1 2man (2 man)

"Arrived on site to diagnose oven with unresponsive control panel. On arrival the customer informed me the unit will consistently show an hour glass and reset itself. On arrival the screen was locked up and only back-lit, no response from the panel. I power cycled the unit to bring it back online. Once I reset the unit, I confirmed customer has it connected to wifi, and software is updated. Advised a new console will be needed since unit is already updated ; ordrng 1 W11428578 (Console)"

"Arrived on site to diagnose washer that is not draining, and throwing F9E1 error for long drain. Found unit still had water when I got there. I drained the unit and checked the control and drain pump. Neither has indications of a short. Tested the drain pump at the control and verified 120v present coming out of the control. This indicates a failure in the lower harness, pump showing good but not running. Ordering lower Harness, office to schedule when we can get part.

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer leaking. Entered diagnostics and retrieved error code F5E1. Ran diagnostics and found the water valve leaking. ordrng 1 W11205048 (Valve)"

Arrived onsite for a DW that smells like something is burning. Upon inspection I found that there was smoke coming for the latch/ switches I am ordering the switches and returning ; ordrng 2 WD21X10261 (DISHWASHER ALL-PURPOSE SWITCH)s

Arrived onsite for not heating and opened and tested all components in the heating circuit and determined the motor centrifugal switch failed.rdrng 1 W11126010 (Motor)

"Arrived on site for dishwasher not heating. Upon arrival confirmed issue and found f7e1 in diagnostics. After further testing I found owi shorted out along with High limit thermostatordrng 1 WPW10195091 (High limit stat)"

"Arrived on site for refrigerator leaking water. Upon arrival confirmed issue. Found cause of leak was reservoir tubing and coupler both cracked and leaked water into rc drawers and down into compressor compartment; ordrng 1 WPW10366790 (Res tank) and 1 WPW10271543 (Coupler)"

"Arrived on site to inspect refrigerator ice not dispensing. Upon further inspection, I tested the unit ice dispenser and in the beginning it would dispense, but then it would stop and I could hear the dispenser motor still operating. When I opened the FC door, I found the ice bin had been pushed forward. I removed the ice bin and inspected the bin rails and found the left rail was broken (photo)ordrng 1 4974JA1064B (Left ice bucket rail)"

Arrived on site to test unit for unit beeping. Test unit and found bad display board. ordrng 1 W10808072 (Display)

"Arrived on site and found interior lighting is on, user interface is show power, but there is no cooling or fan function running on refrigerator. A new Orion board will be needed; ordrng 1 W11336586 (Orion board)"

"Arrived on site or a washing machine. That is not completing cycles. Inspected unit and work area. Customer advised that the unit seems to pause in the middle of cycles and does not completely finish out. Ran the unit through diagnostics and did not find any stored error codes. Attempted to run the unit into a diagnostic cycle and found that the unit was kicking me out several times. Finally got the unit to start a cycle and found the unit working and operating as designed. Went to check a normal cycle and found the unit showing the lid was open. Found that the lid was not actually fully closed due to an issue with the hinge, causing the lid not to fully close and caused the machine not to recognize the lid closed when it was unlocking. The unit will need new hinges for repair. Ordering both hinges and reschedule ordrng 1 W11551369 (Left hand hinge) and 1 W11551376 (Right hinge)"

"Arrived on site to follow up on washer that was not agitating. Examined unit and found actuator was broken again, arm was not moving. Did not find any other issues wuth unit. Called tech line and spoke with Chris. Tech line / engineering have no notes / reports of this issue happening, not multiple times either. Had no additional repair recommendations, tech line advised it may be overloaded / off balance causing damage to the actuator. Advised to contact whirlpool for further assistance as no other repairs recommended and actuator has been replaced 3 times. Customer followed up and said they received a concession from Maytag, M16FKL0DPL1.

Arrived onsite and found unit operating with defrost failure. Determined that the heater cannot be manually turned on in diagnostics. Ordering the heater to repair and returning with control. Office to reschedule. Customer must defrost for access ; ordrng 1 W11650660 (Heater)

"Arrived on site for no cool fridge ran amp check . Compressor is pulling 8 amps for a few seconds and humming the shuts off . Ordering compressor nitrogen R600KIT, UV dryer service port. Weigh for 3 hrs ; ordrng 1 W11574734 (Compressor) and 1 Nitrogen and 1 R600kit and 1 Uvdrier and 1 Weigh3hrs and 1 Serviceport"

"Arrived on site for no cool fridge . Found unit at room temp. Fan running . Compressor not starting even after new start device . Ordering compressor, uv drier , service port ,nitrogen, r600 kit ,weigh 3 hrs Cal to set return ; ordrng 1 Uvdrier and 1 Serviceport and 1 Nitrogen and 1 R600kit and 1 Weigh3hrs and 1 W11358352 (Compressor)"

Arrived on site for wash cycle not operating correctly. Upon arrival inspected unit and found water in tub. Test unit and found drain pump is not energizing. Ran resistance test on pump and is good. Checked voltage at control and is good. Found harness from control to pump is OL . Need to replace harness. Ordering harness and drain pump and returning with control ; ordrng 1 W11569161 (Harness) and 1 W11396717 (Drain pump)

"Arrived onsite for ice machine making noise. On inspection found the reservoir drain pump making noise. I could get to quit maybe the nozzle by pushing on the pump and it would stop the noise a few seconds and start back up again. Ordering the pump, no water leaks detected during service.; ordrng 1 W11542868 (Drain pump)"

Arrived on site to replace panel. Opened new panel removed the plastic stocked to the part and the glue left marks on the stainless. Customer declined the part. Will order new part office to reschedule ; ordrng 1 W11444496 (Console)

"Arrived on site to inspect dishwasher not drying dishes and the door is difficult to open/close. Upon further inspection, I found the customer not using rinse aid (photo). I placed the unit in diagnostics and found error code F10E2-vent electrical problem. Cleared the code and continued with testing. The unit operated as designed except the vent failed to come on. I tested amp draw to the unit and found the element showing 7-9amps during cycle. I tested the door and found the trim on the cabinets not cut properly and was rubbing on the door on both sides at the top control panel. Also found the customer has an RO system and the RO drain tube is connected to the dishwasher drain tube at the disposal. I advised the customer that if the RO system drains and causes backfill into the dishwasher, it could potentially flood the dishwasher and their home and the manufacturer would not be responsible for any damage. I advised the customer that I am ordering the vent and main control and they would need to contact their builder to adjust the cabinets trim so the door closes properly and they would need to contact the person responsible for installing g the RO system and have them relocate the RO drain tube to the lower P trap. I am ordering the vent , gasket and main control and scheduled return service No water leaks observed during service.; ordrng 1 W11649995 (Vent) and 1 W11545539 (Vent gasket)"

"Arrived on site and found dishwasher is leaking from top left corner, took multiple pictures. Door gasket appears ok, Will bring back inner door panel and hinges.; ordrng 1 W11559689 (Inner door) and 1 W11483553 (Door gasket)"

"Arrived on site. Right side drawer to closing correctly found drawer hitting water reservoir housing and preventing drawer to close properly,removed shelving attempted to adjust housing and reservoir assembly same issue. Ordering a new housing,drawer and shelf in case needed. ; ordrng 1 W10798439 (Reservoir housing.) and 1 WPW10317184 (Crisper pan) and 1 WPW10468556 (Track)"

Arrived on site to test unit for no ice production. Found valve was restricted preventing water from filling. Replaced valve with no change in performance. Isolated from water line exiting valve to reservoir fill tube. Recommend replacing filter head. Customer stated before this issue water was filling but wasnt making ice. Once filter head replaced recommend further diagnostics as components individually engaging in diagnostics. . Customer recommending AH only and needing 2hrs on return visit. Also requesting extra pay. ; ordrng 1 W11266112 (Filter head)

"Arrived on site for a range that wont turn on the left hand oven and is not cycling properly in the right side oven. Ran the right side oven up to a 350?F. Bake cycle and found the unit fluctuating between 327?F and 379?F. The customer cooked I said biscuits during the test and the biscuits came out perfectly. Found the left hand oven knob not turning properly and the interior metal clip broken causing the issue with the left hand oven not turning on. I called Whirlpool Techline and spoke to Robert SR# 7736003115. He advised that with the temperature readings I was getting, the unit was fluctuating properly and working as designed. He advised to go ahead and replace the knob, but did advise the customer that the unit cannot be calibrated on this model. He advised that if she believes that she is getting hotter than normal temperatures, that she would need to adjust down the temperature slightly to achieve, the temperature shes looking for. Ordering the mode knob and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11596839 (Mode knob)"

"Arrived onsite for dishwasher leaking. Before replacing tub ran test with unit pulled from install position. Found leaking from upper left side of inner door panel and trickling down the left side. The tub does not seem to be the source of the leak. While closing the door found the door not closing properly. While the wash motor is running, water is splashing between the door seal and inner door panel. Returning with boot seal , inner and outer panel. Also ordering hinges. Office to reschedule.; ordrng 1 W11559689 (Inner door) and 1 W11416785 (Front panel) and 1 W11573703 (Left hinge) and 1 W11573702 (Right hinge)"

"Arrived on site to test unit for leak and not cooling. Found previous company used soft hose to repair bad water tube. Soft hose was unable to seal properly in compression fitting to valve causing leak. Also found drain tube is block and evap frosted over. Advised to unplug unit for at least 24hrs prior to return visit to allow evap to defrost. Needing to replace dispenser water tube, drain tube and apply permagum around water lines entering cabinet. Office to reschedule. ; ordrng 1 WPW10238092 (Water tube) and 1 W10379525 (Drain tube) and 3 WPW10271543 (Quick connect 5/16)s and 1 212643 (Permagum) and 1 WPW10279882 (Water tube) and 1 WPW10279884 (Water tube)"

Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Found dishwasher tub cracked back corner. Will need to order tub replacement. Office to reschedule ; ordrng 1 W11513977 (Tub) and 1 2hr (2hr)

Arrived on site to replace module. Replaced module and programmed to 26 test unit and unit givign f47 for left side this time. Ordering new module and displays. Rescheduled for Monday. ; ordrng 1 WPW10396615 (Display) and 1 W10857232 (Module)

"Arrived on site and replaced control board diagnosed by previous technician. After replacement dishwasher will still not run in normal cycle and in diagnostic cycle it fills up with water and then drains immediately. It now has saved error codes 7/2, 8/4. Disconnected vent fan and replaced float switch and it made no difference. Found only continuity on one wire from float switch to control harness. Will need a new wiring harness to correct issue.; ordrng 1 W11391581 (Harness)"

"Arrived on site to test unit for F7E1 error, tested unit found unit does not agitate or spin, just buzzing, capacitor has failed, will need capacitor to fix issue, ordering parts rescheduled For any time frame ; ordrng 2 W11395618 (Capacitor)s"

Arrived onsite and found unit operating with symptom of icemaker not producing. Found unit operating with failed valve seal allowing seep and freezing spout. Ordering valve to repair. Out of stock. Office to reschedule. Customer available on Wednesday only. ; ordrng 1 W11645245 (Valve)

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor error saved in control and icemaker will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11658802 (Icemaker)

"Arrived on site to test unit for damaged liner, tested unit found rack support broken off, called tech line to report my findings, per tech line the damage SR#7736009818 Unit was submitted for review and customer will be contacted job complete"

"Arrived on site to follow up on dryer that is not heating. Ran unit and found unit is not heating, but had good ventilation. Found safety thermostat open again. Per service guide, recommendation for repair is to replace the full heating element assembly due to likely shorting / sagging coil. Customer approved. Replaced heater and ran. Verified unit is cycling properly and not overheating. Repair completed."

"Arrived on site to replace dispenser switch to resolve broken switch, causing constant flow of water. Removed trim and replaced dispenser switch, and also water filter. Tested unit and verified all components functioning as designed. Repair completed."

Arrived on site to install new icebox fan to resolve unit not making any ice. Replaced icebox fan and tested unit. Verified icemaker is cycling and filled as designed. Unit should produce ice. Repair completed.

"Arrived on site for refrigerator, inspected unit and work area. After further inspection I found that unit would not need the gasket due to the gaps and leaks being from the drain tube being clogged. I cleaned out the drain tube and removed all ice. Unit is now draining properly and used my heat gun to reshape the door gasket. no leaks where observed during service. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher leaking. Found that the heater was leaking from the seals. Special Project code S17304. Replaced heater and tested unit is now operating as designed. No leaks where observed during service

"Arrived on site for dryer, inspected unit and work area. Customers complaint was not working. Tested and found error code F01 for faulty control. Gained access to the control board and found the relay had failed.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found refrigerant leak in system

Arrived onsite and found unit frosted up evap causing failure to cool fc. Entered diagnostics and tested heater. Heater is operating as designed in diagnostics. Reset control and defrosted evap to repair. Unit is now operating as designed.

Arrived onsite for refrigerator ice maker low production. Upon arrival inspected unit. On arrival customer stated secondary issue. Initially the unit was slow to make ice. Then the supply line was recently compromised and water needed to be shut off. Inspected area and found multiple machines being fed by single supply and filter. Inspected ice maker and was making ice. Found tray not being filled adequately. Notified customer that it is ideal that the unit have its own designated supply. Low pressure will result in inadequate supply and resulting in slow ice production Job complete

Arrived on site for unit not operating. Upon arrival inspected unit and found error code F1-E0 control failure. Removed rear panel to inspect contro Uploaded pictures on SD. Cannot proceed with repairs. Job complete

"Arrived on site to diagnose a range with a damaged ui. Found ui cracked above oven vent, and it would need to be replaced to complete repairs. Customer was under the impression the entire repair would be covered by manufacturer. Customer will contact manufacturer prior to approving any repairs."

Arrived on site to diagnose a washer that is making unusual noise. Found cam worn out and replaced cam. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived onsite for cooktop burner not igniting. On inspection found the secondary orifice was clogged and not allowing the burner to ignite. Pulled and cleaned the orifice and retested the burner. The burner is operating as designed and no gas leak detected during service.

"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging,replaced sump and motor, ran full diagnostics cycle all components are now activating properly, no leaks detected job complete"

"Arrived on site to Test unit for sparking and not running properly, tested unit found failed gear case and separated slider

"Arrived on site to diagnose range that sometimes doesn't light, and intermittently stops heating. Customer can restart cycle and it works. Examined unit but could not recreate the failure. Recommended we replace the bake igniter and clean the orifice to resolve a weak igniter Replaced igniter and cleaned orifice. Verified unit working as designed.

"Arrived on site to inspect refrigerator deli control not working. Upon further inspection, I found the deli control not responding and the UI digits fading/missing. I pulled the left deli drawer out and removed the deli control and it is good. I inspected the deli harness and found one of the blue wires and the brown wire broken. I found the unit is cooling properly. I advised the customer of the recent issues wit( this model that our company has experienced and provided a disclaimer written by management regarding the issues weve found and our solution for them. I advised the customer of the RC evap drip pan being bowed and would need to be replaced and the right RC door gasket is badly torn. I recommended the customer not repair the unit due to the repairs not be cost effective. Currently, the unit is operating as designed minus the deli control/harness. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised the unit stopped cooling and they could hear a loud clunking noise coming from the back of the unit (3way valve). They advised that they cycled power to the unit and it continued to make the noise. After a few cycles of power, they left the unit plugged in and went they arrived home, the unit was cooling properly. I tested temps in the FC=7 degrees on a setting of 4 degrees and RC=43 on 39 setting. I pulled the unit out and tested voltage at the wall (124V). Tested voltage at the 3way valve and orion board P9 connector and got good readings. Tested the thermistors and all were within range. Due to the intermittent issue and the 3way valve getting its voltage from the orion board, I removed and replaced the orion board and tested the unit in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site and inspected dishwasher and found wash motor is not running. Removed wash motor and found buildup on filter assembly, took pictures. Romex is is directly connected to dishwasher and is sparking where it exits wall. There is is evidence on dishwasher parts but none have damaged control board yet. Replaced wash motor and it is now running properly. No further repair should be attempted due to installation and surrounding environment, job complete"

"Arrived on site and inspected dishwasher and found wash motor is leaking. after placement ran diagnostic cycle and dishwasher is no longer leaking and confirmed heating element is on at the end. job complete

"Arrived on site and replaced icemaker diagnosed on previous visit. He will now pass test 57 and test 45 filled with water. Recommended that first batch of ice be discarded. Also left power off at breaker for a minute to reset refrigerator.

Arrived on site to test unit for not dispensing detergent. Found load-n-go feature was off. Turned feature on and ran diagnostics. Found no cold water entering unit. Upon further inspection found cold valve was not connected electronically. Secured connection and verified load-n-go now currently turned on . Unit working as designed at this time. Advised to download app and connect to WiFi to ensure current software updated. Customer stated she does not have WiFi. No leaks detected. Job complete.

"Arrived on site. Ran diagnostics found weak water flow from water valve,replaced grid cutter prev tech ordered replaced defective water valve. Ran diagnostics all test passed.

Arrived onsite for drum not turning. Upon arrival inspected unit. When start is pressed the unit will hum. Manually turning the drum by hand will jumpstart dryer. Motor has failed. Motor (part only) is covered. During disassembly found blower wheel seized to motor shaft. Notified customer and customer approved wheel replacement. Replaced parts and tested. Found unit not heating. Customer stated element was replaced recently. Inspected unit further and found wiring at control disconnected and terminal bent. Notified customer. Secured connector as best as possible. Tested unit again and unit is functioning properly. Job complete .

"Arrived on site for unit with no power . Upon arrival customer states that unit Tripps breaker. Inspected harness and appears fine. Found that every-time as soon as P1 connector is connected, unit Tripps breaker immediately. Replaced harness and there is no change. Test all components by disconnecting all components and breaker still trips. Contacted SW for assistance. recommended having check GFCI breaker. Job complete"

"WRF560SMHZ00 Arrived to inspect noise. I found via service test mode that the damper would make a loud chugging noise. I removed and replaced the damper and retested and the unit operated as designed, with the noise issue resolved. No leaks observed during service.

"Arrived on site for dryer heating all the time even on air only cycle . Found element coil had broken and grounding unit out . Replaced element . Unit is now operating correctly. Cleaned out lint . Job complete"

"KODE500ESS20 Arrived for no heat. I found the unit had apparent full functionality, but would not develop heat on any setting. I accessed the controls and tested live voltages. L1 was correct, but L2 was only 16 VAC. I advised the customer to contact their builder to correct the voltage supply issue. After corrected, the customer will contact us if there are any further issues."

Arrived onsite to install previously diagnosed parts . Upon arrival I installed the new inlet hose and tested unit and found unit operating as designed no leaks.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that the ice maker failed after previous service. Using my jumper wire, I tested the ice maker at points T-H and it failed to harvest. I tested the fill tube from points L-V and it failed to fill the tray. I removed and replaced the ice maker and tested and unit is operating as designed. I cycled power at the breaker to reset the controls. No water leaks observed during service, job completed."

"Arrived onsite for a refrigerator that is making a loud noise when using the water dispenser after customer replaced the filter. Upon inspection I tested the single valve by disconnecting the feed line to the unit from the valve and leaving the main line connected and placing the Valve in a bucket and then calling for water and found that the valve did not chatter. I connected the waterline back up and called for water and found that the noise returned I removed the filter and tested unit and found that the unit still had the noise. replaced the filter housing and tested unit and for a while the noise was gone but it can back I replace the single valve and tested unit several times and found that the noise went away permanently this time.

"Arrived onsite for dryer making buzzing/vibrating noise during use. Ran unit and could hear some vibration. Disassembled and inspected. Found idler, rollers and belt all in good shape with no signs of premature ware. Did find blower wheel with lint accumulation. Cleared lint and reassembled. Reschedule unit and found noise when away. Recommended duct cleaning due to accumulation and also duct has not been cleaned

Arrived on site to test unit for leaking. Found drain tube is a make-shift tube made of copper tubing. Found with minimal use tubing starting to sweat. Sweating tube is culprit of leak.

"Arrived on site to test unit for not heating. Heated to 350 and found broil, bake and convection elements not heating. Checked voltage at out let and got 120vac from L1 to neutral and ground but 74vac from L1 to L2. Got 74vac from L2 to ground and neutral. Reset breaker and noticed breaker not sitting properly in panel. Got voltage to be correct and verified now heating but advised breaker would need to be repaired.

Arrived on site and installed previously diagnosed sump assembly and heating element. Completed diagnostics with no issues. No leaks detected.

"Arrived onsite and tested refrigerator for possible nuisance tripping. Determined all loads to operate properly without hard shorts. Visually inspected heater operating and let run for 10 minutes. Experienced one nuisance trip when the defrost heater was on for 10 seconds in diagnostics, reset breaker and commenced to operate properly. Advised customer that manufacturers literature requires non gfci breakers to nuisance tripping. Customer is running extension cord to non gfci outlet to test before changing fridge circuit breaker.

"Arrived on site to test unit for water leak, tested unit in diagnostics all components are activating properly, inspected under unit, no leaks or water trials from previous leak, split door found no signs of water around dispenser, gasket is sealing good, possible that the spray arms got restricted during operation causing a stream of water to push water out from dishwasher, advised customer to monitor and make sure nothing is restricting spray arms, unit is running as designed

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was door needed adjustment. Adjusted wheels to adjust the doors and unit is now properly adjusted. No leaks where observed during service."

Arrived on site to install parts previously diagnosed. Installed new fan blower and tested. Unit is now operating as designed. Job completed.

Arrived on site to diagnose a refrigerator that is leaking. Found same line backed out of reservoir that was fixed last time due to retaining clip not installed properly. Reset line and reinstalled clip. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher blinking the clean light. Entered diagnostics and retrieved error code 8-4. I found the float switch broken. Installed new float switch and tested unit. Its operating as designed. No leaks observed during service. Job complete."

Arrived onsite for construction damage on refrigerator doors. Determined the doors were smudged and only needed to be cleaned. Cleaned doors to restore factory finish. Unit is now operating as designed.

Arrived onsite and determined the control to be at fault for freezing and not defrosting often enough based on case history with this unit. Replaced control. Unit is now operating as designed.

Arrived on site for no power to microwave . Outlet getting voltage . Checked interlock switches . Found 20A fuse had blown . . All checked normal. Replaced fuse . Unit powered up. Mag sparked and powered off . Customer is going to get new unit . Collected 162.36 AUTHO E33394 Job complete

"Arrived on site for convection fan making noise again . Adjusted mounting brackets , and repositioned fan blade . Ran unit in convection and a regular bake cycles . All checked normal. No new noises Job complete"

Arrived on site for unit flashing f27 over fill error. Found some water in tub. Ran manual diagnostic all checked normal. Ran Manuela flush test . Didnt detect any valve dripping. Reconnected water level connections. No kinks found in pressure hose . Cleared error code . Unit is now functioning properly. Job complete

Arrived on site for not completing cycle and unit has standing water. Upon arrival ran diagnostics and for F9-E1 long drain. Test drain pump and is out of resistance. Inspected control and found burn mark. Need to replace control and drain pump. Replaced drain pump and control and test unit. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site to install previous ordered part. Replaced capacitor W11395618. Ran automatic cycle to test unit. Unit operates correctly on automatic cycle. Started a normal cycle to test normal operations. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site to diagnose a washer that is leaking. Found small hole in drain line and replaced drain line. Tested unit and found all is working properly at this time.

Arrived on site to diagnose a range with smoking oven. Found customer going through new oven burnout period and it is normal for a new unit to smoke during first baking cycles. No repairs needed at this time and all is working properly. Documented issue with whirlpool saftey team.File# 7735971937

Arrived on site to diagnose a dishwasher that is not cleaning properly. Found circ pump not pressurizing properly preventing water from reaching sprayers. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Arrived onsite for dishwasher door not staying up. On inspection the rubber pad broke on the right side of the dishwasher. Replaced both pads on the dishwasher. Tested the door and it is operating as designed and no water leaks detected during inspection.

Arrived on site to test unit for burner not getting hot. Test unit and found unit is induction cooktop it will not get hit with out a cooking special induction pan. Job complete.

"Arrived onsite for and refrigerator that has not made ice. Upon inspection I found the the ice maker cycle properly and the ice box thermistor tested good along with the icebox fan. By all accounts, the unit should be making noise. I advised the customer to wait a couple of days to see if it begins producing ice to contact whirlpool if not."

Arrived onsite to install previously diagnosed parts upon arrival I installed the Tod and the hardware kit. And tested the unit several time and found unit operating as designed. Job complete ; used 1 WP4449751 (Tod) from stock

"Arrived on site to inspect cooktop not square with the countertop. Upon further inspection, I immediately found that the top left corner nearest the backsplash was seated closer than the right side. When I backed away from the unit, I could see where the backsplash was bowed outward near the left side of the unit. Using my measuring tape, I measured the countertop from the left side (63cm), the middle (63 1/2cm) and the right side (64cm) and took photos of all measurements. At the customers request, I measured the countertop from the far left and at the far right sides and found almost an inch difference. I advised the customer of my findings and they were standing with me while taking the measurements. I tested the unit and all burners are operating as designed. Customer advised that the inspector advised them to contact warranty to service. I advised the customer that the issue is with the backsplash/wall behind the unit and not the unit itself. No repairs needed at this time, job completed."

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that they washed a large load and the unit began to make a loud noise. Customer advised it was a queen sized comforter. I advised the customer that the unit is designed to wash nothing larger than a full or twin sized comforter, but they should only wash small/medium sized loads. I placed the unit in diagnostics showing no error codes and manually tested the spin cycle and could hear the unit gearcase louder than normal. I tilted the unit back and found the pulley shield damaged from the tub dropping too low with the large load and causing the pulley to rub on the shield (photo). I removed the pulley to find gearcase oil on the underside of the pulley and on the gearcase. I removed and replaced the gearcase, belt and cam and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose dishwasher with dead panel. On arrival found power to unit was shut off at switch. Turned power on and verified unit does light up, but that's all. Couldn't get a response out of the start / cancel buttons on the UI. Replaced UI box. Tested unit with new UI and verified all functions working properly. Repair completed."

"arrived onsite for washer making noise. On inspection found that the tub was not spinning at full speed. On further inspection found that the tub was hitting the side of the cabinet. I raised the feet on the left side to balance the tub in the middle. I re calibrated the unit and retested the unit. The spin cycle is spinning at full speed and not hitting the side of the cabinet. There is a noise when the unit is spinning down, told customer if the unit gets louder or clothes come out to wet to call us back."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new gearcase and slider and tested the unit and found unit operating as designed no leaks job complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the door gasket being torn and unable to remove it, I removed and replaced the inner door panel, catch and installed a new gasket on the inner door panel and tested. Unit is operating as designed. No lint observed during service, job completed."