Service History 186

We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/23/2021
Found valve hose not seating on valve threads. Attempted to realign hose to valve threads but threads were damaged. Replaced valve and mounted hose. Leak is gone. Ran through diagnostics to ensure their were no more leaks. No leaks detected. Job completed.
We serviced a
WHIRLPOOL DRYER
Model LG8651XWW0
Near Taylor, TX 76574
Jimmy J.
Job Details: 03/23/2021
Arrived on site for NOT HEATING AT ALL. Found thermal sensor was faulty. Removed thermal sensor and installed new thermal sensor. Dryer is heating as designed. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Austin, TX 78746
Luis
Job Details: 03/23/2021
"Arrived on site for noise complaint. Diagnosed condenser coil vibrating,adjusted wheel base noise no longer present
We serviced a
WHIRLPOOL COOKTOP
Model WFC315S0JS0
Near Pflugerville, TX 78660
Scott
Job Details: 03/23/2021
"Arrived on site ,replaced right rear burner . Tested unit , burner is performing normally. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Leander, TX 78641
David S
Job Details: 03/23/2021
Arrived on site for microwave vent hood turning on by itself. I inspected the unit and work area. I inspected the wiring and found no broken or shorted out wiring. I found the control not turning the vent hood on all the time when called for. The customer stated the turntable also isnt working. I found good voltage to the turn table when heating. I spoke to the customer about the unit and the repair needed. I am ordering the turn table and returning with the control to complete the repair. ordrng 1 W10642989 (Turn table motor)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78748
Kevin
Job Details: 03/23/2021
"Arrived on site and inspected washer and found cold water valve is not working.After replacement confirmed washer is operating properly and ran a calibration cycle, job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78748
Robert
Job Details: 03/23/2021
Arrived on job for complaints of no water. Ran diagnostics and found no codes. Spoke to DW ordered control. ; ordrng 1 W11419171 (CONTROL )
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHB0
Near Pflugerville, TX 78660
Scott
Job Details: 03/23/2021
Arrived on site for no drain dishwasher . Ran diagnostics for drain and float error codes . Found drain motor had failed . Replaced motor . Reran diagnostics all checked normal . No water leaks detected at time of service. Job complete .
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Austin, TX 78759
David
Job Details: 03/23/2021
Arrived on site to diagnose dishwasher not draining. On arrival unit was full of clear water. Ran drain and can hear pump running. Checked disposal and found knockout is still in the unit. Removed knockout and retested. Unit is properly draining now. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Pflugerville, TX 78660
Scott
Job Details: 03/23/2021
"Arrived on site for no draining washer . Found drain pump had failed , replaced pump . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78704
Luis
Job Details: 03/23/2021
Arrived on site for defective compressor that was recently replaced. Removed compressor installed a 3rd compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Sr#SR#7730275673
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Taylor, TX 76574
Jimmy J.
Job Details: 03/23/2021
"Arrived on site for RUNNING A CYCLE AND BOTTOM WASHER CAME OUT AND FELL ON THE HEATING ELEMENT. HAS WATER BACKED UP HAS A REAL BAD SMELL TO IT. Found lower spray arm melted into two pieces. I was only sent with a portion of the spray arm. Spray arm is two pieces. Ordering the actual spray arm and will return with all parts needed. Also, customer believes the mildew odor coming from their dishwasher is due to the first time the spray arm fell off and melted into the bottom of dishwasher. Now the spray arm has fallen off a second time and melted additional plastic into their drain tube. ; ordrng 1 5304517203 (Spray arm)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78726
Justin
Job Details: 03/23/2021
Arrived on site to install previously diagnosed parts. Upon further inspection I also found a visibly broken heating element. I re-quoted the customer with the new part. I installed the new sump and motor and then ran a diagnostics cycle and the unit ran with no leaks and as designed with the exception of the heating element not working. ; ordrng 1 W10703867 (Heating Element)
We serviced a
KITCHENAID TRASH COMPACTOR
Model KTTS505ESS0
Near Waco, TX 76710
Jonathan
Job Details: 03/23/2021
Arrived on site for a trash compactor that?s not opening fully. Inspected unit and work area.Customer advised that the drawer just open up fully when she presses the yeah tell Pat. Found everything operational and advise the customer that it?s not supposed to completely open the door. She advised that her last unit used to and just wanted to make sure that it was working properly. Call complete.
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Austin, TX 78745
Robert
Job Details: 03/23/2021
Arrived on job for complaints of noise. Found the blower wheel broken. Replaced blower wheel and motor. After replacement test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78745
Robert
Job Details: 03/23/2021
Arrived on job for complaints of refrigerator section warm. Found no air entering compartment from diffuser. The return air vent blockage took pictures foam blocks returned air. Removed blockage and now air flow normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near New Braunfels, TX 78130
Noah D
Job Details: 03/23/2021
"Arrived on site to inspect washer for leaking water in unit, customer had just washer HEAVY blankets and the unit drained completely but the customer wanted a blanket that has been wrung out. Ordering control per customer request. Office to reschedule ; ordrng 1 W10634026 (CONTROL )"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Austin, TX 78704
Jacob
Job Details: 03/23/2021
Arrived onsite to replace dispenser drawer. Replaced dispenser drawer. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/23/2021
"Arrived on site for customer complaint of unit not drying well, found lint clogged in air duct, I cleaned lint build up, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Round Rock, TX 78665
Tommy
Job Details: 03/23/2021
"Arrived onsite for unit bake not operating. Upon arrival found unit igniter was damaged and none operational. Job Completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Manor, TX 78653
Matthew
Job Details: 03/23/2021
Arrived onsite for washer making squeaking sound. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and herd noise at the beginning of the spin cycle then it went away. Customer also recorded video of noise. Inspected under unit and did not find any visible signs of gear case failure but bring back just in case. Suspected belt slipping. Did find ware marks on pulley from belt. Ordering belt and cam and returning with motor. No stored error codes. Office to reschedule ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)
We serviced a
KITCHENAID OVEN
Model KEBK101SSS04
Near Leander, TX 78641
David S
Job Details: 03/23/2021
"Arrived on site for oven sparking. I inspected the unit and work area. I found the broil element failed and the heat shield melted through. I pulled the unit from the wall and inspected the wiring harness and control. I found no other damage to the unit. I spoke to the customer about the unit, and that it needed the heat shield and broil element to be repaired.The office will reschedule when we have an eta on the parts.; ordrng 1 WP8304602 (Heat shield)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS8
Near Georgetown, TX 78633
Lou
Job Details: 03/23/2021
"Arrived on site to inspect dishwasher upper rack not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error codes, F10E1, F6E1 & F6E6. Cleared the codes and continued with testing. Once the water filled the tub, I opened the door and found that there is not enough water entering the tub to complete a wash. I turned the water off to the unit and removed the inlet valve. I found that the valve screen was blocked with debris and I was unable to get it cleared. No water leaks observed during service.; ordrng 1 WPW10327249 (Valve) and 1 CNOTE (LSO FOR TRAINING)"
We serviced a
WHIRLPOOL DRYER
Model MGDC465HW0
Near Austin, TX 78726
Justin
Job Details: 03/23/2021
"Arrived on site for a dryer taking to long to dry. The customer stated he dried some sheets and it took around 1.5 hours and he feels there is not enough lint collecting in the unit. I ran the dryer and tested temps and airflow with my thermocouple. I tested the unit with the vent on and it slowly cycled from 100?F to 140?F. I then took the vent off and it cycled fast from 110?F to 195?F on high. This indicates poor airflow at the wall. I called techline and spoke to Joel and received SR# 77300323514. Joel agreed with my findings. He advised me to check vent at outside of wall, I did and it was severely clogged. I advised the customer to get the lint at the wall checked. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Paige, TX 78659
Andy
Job Details: 03/23/2021
"Arrived on site to install previously diagnosed motor, cam and belt. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
We serviced a
GE REFRIGERATOR
Model BSS25JSRFSS
Near Round Rock, TX 78681
Kayman
Job Details: 03/23/2021
Arrived onsite for refrigerator not dispensing water and no ice production. Upon inspection I found the FC=-2 RC=36 I found voltage being supplied to the valve but when I disconnected the water line at the FC hinge the valve would barely produce any water. I found that no air would pass through the dispenser line indicating the line is frozen. As per customer request I went ahead and replaced ice maker but advised that there is more issues and it might not even produce ice yet. The new ice maker would not cycle. I am ordering the main control(WR55X10942P) dispenser heater(WR49X10173) returning with valve filter head and damper to use as needed. Office to R/S and requesting AUTHO for repair. ; ordrng 1 WR55X10942P (Main control) and 1 WR49X10173 (Heater)
We serviced a
KENMORE REFRIGERATOR
Model 106.5112221
Near Tow, TX 78672
Cliff
Job Details: 03/23/2021
We serviced a
KITCHENAID DISHWASHER
Model KUDS02FSPA2
Near Austin, TX 78736
Leonardo
Job Details: 03/23/2021
Arrived on site to test unit for unit filling with water when off. Found fill valve not closing letting water coming in. Replaced fill valve test unit and unit test good no leaks present at this time job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Cedar Creek, TX 78612
Matthew
Job Details: 03/23/2021
"Arrived onsite for washer not spinning clothes out completely. Upon arrival put unit in diagnostics and found stored error codes for over suds, Inlet water temp and motor unable to reach RPM. Cleared codes and ran test cycle. F7E7 motor unable to reach RPM fault again. Could hear a slight grinding sound. Inspected underneath unit and did not see any visible signs of a failed gearcase. Removed cam and found worn pieces. Replaced cam. Check connections for motor at control and at the motor. Retested unit and unit passed without error. Unit was reaching full spin RPM. If unit symptoms are reoccurring recommend ordering the motor, run capacitor, actuator and gearcase. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MHWE251YG00
Near Austin, TX 78749
Richard
Job Details: 03/23/2021
Arrived onsite for the washer not draining. During testing found that the drain pump is causing the issue. Replaced drain pump and washer tested good and no leaks detected complete.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78737
Richard
Job Details: 03/23/2021
Arrived onsite for the range control not working properly. During testing found that the control is not responding correctly. Replaced control board and range tested good complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Lorena, TX 76655
Jonathan
Job Details: 03/23/2021
Arrived on site for a dishwasher that has insulation coming out. Inspected unit and work area. Found lower insulation underneath the dishwasher had fallen and was not sitting correctly across the lower railing. Use the glue to receive the insulation in the unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
Scott
Job Details: 03/23/2021
Arrived on site for no ice . Found bimetal on icemaker wire broken off from molex connector . Replaced icemaker . Ran harvest all checked normal . No water leaks detected at time of service. Job complete .
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Seguin, TX 78155
Noah D
Job Details: 03/23/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW01
Near Austin, TX 78744
Richard
Job Details: 03/23/2021
Arrived onsite for the refrigerator leaking Freon. During inspection could not find any signs of a Freon leak. No lines were oily and they were dry. Plug refrigerator in and compressor kicked on and still no Freon lines leaking. Let refrigerator run for a little bit and found that the frost pattern on the evaporator is starting to form. So could not find any issues at this time. Complete
We serviced a
AMANA RANGE
Model AGR5330BAW3
Near Austin, TX 78745
Richard
Job Details: 03/22/2021
Arrived onsite for the oven with damaged valves and knobs. Replaced all parts that was ordered . Oven top and body are a little out of alignment. Took pictures. Advised customer of the situation as well. But all parts replaced tested fine.
We serviced a
GE REFRIGERATOR
Model Pshs6rgxcdss
Near Georgetown, TX 78628
Kayman
Job Details: 03/22/2021
Arrived onsite for refrigerator with no water coming through the dispenser but is making ice. Upon arrival replaced the filter and could hear water entering the filter. But none coming out of the dispenser. I pulled the unit and as I was moving the pex line out of the way so I could have some room the line sprung a leak. I had to turn the water off and had to diagnose the best I could with no water flow. I found 120 Vac going to the valve when water was being called for. I disconnected the water line at the FC door hinge and attempted to blow through. There was no air going through the line as per SW we think the line may be frozen possibly due to a void in the insulation. I advised the customer of my findings and the issue with the water.. ; ordrng 1 8212547RP (Pex line)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78731
Luis
Job Details: 03/22/2021
"Arrived on site for kick plate issues. Diagnosed a defective kickplate,installed new kick plate assembly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM03
Near Hewitt, TX 76643
Jonathan
Job Details: 03/22/2021
Arrived on site for a refrigerator that won?t cool. Inspected unit and work area. Found the unit plugged in with the lights on but the compressor not running. Checked voltage going to the starting device and found proper voltage. Replace the starting device and tested unit. The unit is now working as designed and cooling properly. Call complete.
We serviced a
KITCHEN AID VENT HOOD
Model n/a
Near Austin, TX 78738
Brandon
Job Details: 03/22/2021
"Arrived on site for customer complaint of vent hood making loud noise, found failed blower motor. Ordering blower fan motor ; ordrng 1 WPW10294006 (Blower fan motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS0
Near Austin, TX 78759
David
Job Details: 03/22/2021
"Arrived on site to install previously diagnosed parts to resolve errors with dishwasher. Installed new sump and motor, console, and lower spray arm. Retested unit with new parts and found no leaks present and errors are gone. Call complete, no water leaks found."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Buda, TX 78610
Richard
Job Details: 03/22/2021
"Arrived onsite for the washer not working properly and not draining. Replaced ACU, UI , drain pump. Ran a quick cycle and washer tested good and its draining. Complete"
We serviced a
SAMSUNG WASHER
Model WA45H7000AW/A2
Near Georgetown, TX 78628
Wesley
Job Details: 03/22/2021
Arrived onsite and found unit suspension is failing.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE05
Near Gatesville, TX 76528
Jonathan
Job Details: 03/22/2021
Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. Found the compressor are kicking on initially but would shut off within 10 seconds. Replaced starting device and tested unit again. Found the compressor doing the same thing. Checked the amp draw on the compressor as it did try to start. Found it pulling 9.9 A. Unit has a field compressor and will need a sealed system parts to replace. Please contact customer when parts made available in the service will need three hours hours.; ordrng 1 LOKRING and 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11490399 (DRIER)
We serviced a
JENN-AIR COOKTOP
Model JGCP436WP02
Near Austin, TX 78738
Leonardo
Job Details: 03/22/2021
Arrived on site to test unit for unit not igniting. Test unit and found correct power going to unit. Test module and found and module. Replaced module test unit and unit test good job complete.
We serviced a
KITCHENAID RANGE
Model KICU500XBL01
Near Lago Vista, TX 78645
Lou
Job Details: 03/22/2021
"Arrived on site to inspect cooktop no functions. Upon further inspection, I found the unit with 240V but the display would not come on. I had the customer sign the waiver of damages from lifting glass cooktop and raised the unit using my boards to support the unit and removed the cooktop to inspect the module. I found the module was bad. Got authorization from the office SC and I removed and replaced the module and programmed it to #28 per service manual and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
David S
Job Details: 03/22/2021
Arrived on site to replaced the fridge door. I inspected the unit and work area. I am ordering the correct door(stainless steel). The office will reschedule when we have an eta on the part. ; ordrng 1 W10912110 (Fresh food door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB02
Near Canyon Lake, TX 78133
Andrew
Job Details: 03/22/2021
"Arrived on site to test unit for freezing things in RC compartment. Found FC thermistor was out of range, reading OL at 63 degrees F. Replaced FC and RC thermistors as well as control due to ongoing issues. Job complete."
We serviced a
MAYTAG DRYER
Model MED6630HC
Near Spring Branch, TX 78070
Noah D
Job Details: 03/22/2021
"Arrived on site to inspect dryer for sounds during operation, upon inspection found the venting vibrating, zip tied down all vent and noise was no apparent. Complete"
We serviced a
GE WASHER
Model GTW460ASJ4WW
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/22/2021
Arrived on site to install previously diagnosed parts. Removed auger and Base. When installing the new base the screw snapped off inside gear case threads. Will need to order a new gear case WH38X27335 and Screw WHO2X24374. Will be returning with all previously ordered parts. ; ordrng 1 WH38X27335 (Gear case) and 1 WH02X24374 (Screw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Canyon Lake, TX 78133
Andrew
Job Details: 03/22/2021
"Arrived on site to test unit for evap cover frosting over. Found center trim piece between freezer unit and refrigerator unit was preventing refrigerator door from closing properly causing gap and air leak. When leveled unit for trim piece to sit correctly unit was noticeably leaning in comparison to cabinets. Advised customer floor is uneven causing issues. Advised customer trim piece needs to be removed in order for door to seal properly and to look cosmetically flush with cabinets. Customer agreed. Removed center trim piece leveled unit to cabinets, tested unit, gap is no longer present. Door seal is now sealing as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78744
Kevin
Job Details: 03/22/2021
"Arrived on site and replaced all parts diagnose on previous visit, after replacement ice is now dispensing, water is dispensing, all function has returned to the refrigerator, job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PLXS1
Near Austin, TX 78746
Kevin
Job Details: 03/22/2021
"Arrived on site and inspected ice machine and found inlet water flow is weak and it is not filling reservoir properly. This is causing recirculating pump to make noise.after replacement Water flow is correct, job complete"
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near Temple, TX 76501
Tyler
Job Details: 03/22/2021
"Arrived on site for washer that customer stated had a cracked water valve. Upon arrival I was able to confirm unit was functioning with proper power supplied and after disassembled the unit I found a confirmation of crack within the water valves housing and solenoid.in was able to replace inlet valve as Seanad retested unit and verified there were no leaks and unit ran 5eough factory reset, manuals diagnostics. Call complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPHS2687KF0
Near Waco, TX 76712
Jonathan
Job Details: 03/22/2021
"Arrived on site for refrigerator that?s leaking water out of the dispenser after water is called for. Inspected unit and work area.
We serviced a
MAYTAG DISHWASHER
Model MDB4621AWS0
Near Killeen, TX 76542
Al
Job Details: 03/22/2021
"Arrived on site and inspected the dishwasher not draining.Removed and replaced the check valve and discovered the nit UI (stainless steel) didnt allow the customer to select any other cycles, which pointed directly to the main control panel and console.Needs UI not accepting commands and control, and main control are needed to complete the repair.Needs more work ; ordrng 1 W10102619 (UI panel) and 1 W1039780 (Control)"
We serviced a
FRIGIDAIRE DISHWASHER
Model LFBD2409LF0B
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/22/2021
Arrived on site to diagnose a dishwasher that is not draining. Found drain line clogged and cleared clog. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Waco, TX 76705
Jonathan
Job Details: 03/22/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced console and tested unit. The air is now working as designed. Call complete.
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV164LSA
Near Killeen, TX 76542
Al
Job Details: 03/22/2021
Arrived on site and installed previously ordered part.Removed and replaced the Latch Kit and unit tested as designed with the water cup test.Job complete
We serviced a
GE DISHWASHER
Model GSD2100N10BB
Near Killeen, TX 76549
Al
Job Details: 03/22/2021
"Arrived on site and installed previously ordered parts.After installing found the tub has a crack the size of a penny, which is causing the continuous leaks.
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Belton, TX 76513
Tyler
Job Details: 03/22/2021
Arrived on site to install previously diagnosed Spano nut and spinal block. Upon arrival I was able to remove the inner tub install the block reinstall the inner tub in Adams spanner nut and tighten it down and make sure that the inner toe was not gonna fall out of place I then reconnected all the fuel lines and drain hose and reestablish power back to the unit and then ran a factory reset and after the reset I ran a manual diagnostics test and filled the tub halfway up with water with both cold and hot water and then ran and agitation test and then drain the water and ran a spin test and verify that during the process there were no loud noises issues and the wash machine was not banging around at this point inform customers that unit is ready for use
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Georgetown, TX 78626
Tommy
Job Details: 03/22/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit handle and tested. Unit is now operating as designed. Job Completed.
We serviced a
LG WASHER
Model WT1501CW
Near Belton, TX 76513
Tyler
Job Details: 03/22/2021
Arrived on site for washer not working currently and making a new metal on metal sound. Upon arrival customer showed me a load of cloths in normal operation trying to wash in normal mode. Upon further inspection I found washer was spinning fine it during agitation it was occasionally trying to lock up the motor but also partially functioning as designed. I found that the washplate had stripped completely off its rubber mount that grabs the gear shaft. I also noticed during voltage checks that occasionally the current would drop between ACU and motor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model EV188NYWS00
Near Oglesby, TX 76561
Jonathan
Job Details: 03/22/2021
"Arrived on site for a refrigerator that?s making a gargling sound as the door gets closed. Inspected unit and work area. Confirmed customers complaint and found the freezer making kind of a dripping and gurgling sound as it was being closed. Customer had the icemaker off and I had a customer turn the icemaker on to watch it cycle. The unit ran as designed without any kind of air bubbles or anything in the unit. I called tech line and spoke to Chris SR# 7730307242. He advised that what was happening was that the drain tube grommet on the back of the unit was holding a small amount of water and was being vibrated when the door was closed, allowing the water to drip down into the drain pan. Tested the unit several other times by opening and closing the door and found the sound had gone away. He advised that this was normal operation and if the customer did not want to continue hearing that noise, he could remove the grommet. The unit is installed in the wall and attached to the freezer side. I did advise the customer we could come back to remove the grommet if he wanted but the customer advised if he was going to have his contractor pull it out, he might as well do it himself since there wasn?t much more to it.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Ed5pvexws12
Near Belton, TX 76513
Tyler
Job Details: 03/22/2021
Arrived on site for freezer building a base in the flooring of the freezer compartment. Got arrival I inspected the icemaker found no leaks from there we need to Quetion of water is leaking from the top of the freezer or that there were any air leaks coming from the gasket doors. I did however find out there was a half inch clog inside the drain tube under fridge. I was able to clear out and get rid of the clog and ensure that water would be able to defrost and drain out of the drain tube as designed from the freezer compartment no leaks before doing rafter repair call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Hewitt, TX 76643
Jonathan
Job Details: 03/22/2021
Arrived on site for a refrigerator that?s not dispensing ice. Inspected unit at work area. Found no ice in the bin due to ice holding up the arm bar. Remove the ice and the unit began to cycle and was working as designed. I did notice that the ice being dispensed was still thick and it was overfilled. Checked the valve at the wall and found the customer had not turn down the water pressure as advised from last time. The customer advised that his ice is clumping and is causing the ice dispenser not to dispense ice. Checked all gaskets and found no evidence of an air leak. I asked the customer how often they dump out the ice in the ice bin and he advised that he never has.I told them that they needed to dump out their ice at least once every two weeks in order to avoid a nice clumping if it was just the two of them dispensing ice and not using all their ice each and every day. I turn down the water pressure for the customer and tested the unit the unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Belton, TX 76513
Tyler
Job Details: 03/22/2021
Arrived on site for washer needing previously diagnose water valve and water valve housing assembly. Upon arrival I was able to install the needed part by then reassembled and tested the unit verify the water valve is no longer leaking I did however inform the customer that during the repair I noticed the cold water shut off was not fully shutting off all the way and still trickling out water and that the hot side cut off was leaking in the process of turning it on or off but would not leak once it was actually turned on or off in the final positions.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76543
Al
Job Details: 03/22/2021
Arrived on site and inspected the unit noises.Confirmed the complaint and removed and replaced the repair kit.Reassembled and unit tested as designed.Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78730
David
Job Details: 03/22/2021
Arrived on site to diagnose ice machine.
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS00
Near New Braunfels, TX 78130
Noah D
Job Details: 03/22/2021
"Arrived on site to inspect oven for not allowing selection or blacking out during operation, upon inspection found the error code f6 for miscommunication, console had been replaced. Replaced ACU and tested with no issues. Complete"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS
Near Austin, TX 78746
Kevin
Job Details: 03/22/2021
"Arrived on site and set oven to heat to 400 degrees and when oven chimed internal temperature was actually 405 and coasted to 414. Oven temperature dropped to 380 before turning back on. Average temperature is 397 wind set at 400. Showed customer how to calibrate oven if needed in the future. Left oven +10? overall, job complete"
We serviced a
FRIGIDAIRE RANGE
Model Fgf348kcn
Near Pflugerville, TX 78660
Scott
Job Details: 03/22/2021
"Arrived on site for oven not heating . Found igniter not working . Replaced igniter . Tested and oven is coining on and heating . Now tho front right burner is not igniting . Due to rust more then likely will break screws . Ordering holder ,burner head , cap ,screws , AUTHO. No gas leaks detected at time of service. Call to set return ; ordrng 1 316262004 (CAP) and 1 316438600 (BURNER HEAD ) and 1 316536614 (ORIFICE HOLDER ) and 2 316540900 (SCREW)s and 1 AUTHO"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Marcos, TX 78666
Noah D
Job Details: 03/22/2021
"Arrived on site to inspect dishwasher for leaking during operation, upon inspection found no water, replaced vent and tested with no issue. Complete"
We serviced a
WHIRLPOOL WASHER
Model MHW8200FC0
Near Austin, TX 78734
Brandon
Job Details: 03/22/2021
"Arrived on site for customer complaint of unit not dispensing soap, found failed dispenser pump, I replaced dispenser, unit tested good. ; used 1 Cnote (Additional year warranty) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/22/2021
Arrived on site for CSI DW Rack Clips Broken. Found adjuster wheel broke off. Removed adjusters and installed adjuster kit. Had customer test the rack by pulling in and out. Job completed.
We serviced a
MAYTAG DRYER
Model MGD8630HC0
Near New Braunfels, TX 78132
Andrew
Job Details: 03/22/2021
"Arrived on site to test unit for loud s here has. Found idler pulley was seized causing belt to slip. Recommended replacing roller supports, idler pulley and belt to fix issue. Office to reschedule.; ordrng 1 W10837240 (idler pulley) and 4 WPW10314173 (support)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Driftwood, TX 78619
Robert
Job Details: 03/22/2021
Arrived on job for complaints of gasket damage and handle loose. Found the gasket loose. Reattached gasket in place and tighten handle
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Pflugerville, TX 78660
Scott
Job Details: 03/22/2021
Arrived on site for oven liner issues . Found back right Conner not secured . Reinstalled bottom oven liner .all else checked normal checked . No gas leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/22/2021
"Arrived on site to install previously diagnosed parts. Removed cavity thermostat and installed new cavity thermostat. Microwave came on, but light did not. Tested voltage at the housing and was not getting voltage. Removed control and installed new control. Light comes on as designed. Tested one cup of water for one minute. Microwave heating as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Lakeway, TX 78738
Brandon
Job Details: 03/22/2021
"Arrived on site for customer complaint of unit not powering on, found failed UI console, I replaced console and unit powered on,
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Killeen, TX 76549
Al
Job Details: 03/22/2021
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Driftwood, TX 78619
Robert
Job Details: 03/22/2021
Arrived on job for complaints of not making ice. Found compressor running fan working but no frost. Ran diagnostics and found all other functions working properly. Will need sealed system repair. ; ordrng 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB3
Near Georgetown, TX 78633
Wesley
Job Details: 03/22/2021
Arrived onsite for not washing and found unit motor receiving voltage but not running. Will need sump and motor to repair. Advised customer on needed repair ordrng 1 W10837026 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
Scott
Job Details: 03/22/2021
Arrived on site for frost building up in freezer . Siliconed gaps in liner and permagumed upper corner of freezer door . No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM02
Near Leander, TX 78641
Lou
Job Details: 03/22/2021
"Arrived on site to inspect refrigerator tripping breaker. Upon further inspection, customer advised that the breaker has been replaced and all wiring inspected. Electrician was on site with arc fault tester. Placed unit in diagnostics and tested all components and found that when the defrost element is turning off, the breaker trips. I inspected the element and found it good and showing 5amps. Found that every breaker is an arc fault as are the outlets. I advised manager that I am ordering the hv control and office to schedule return service due to availability of control. Electrician adjusted the breaker so that the unit wont trip breaker in meantime. No water leaks observed during service.; ordrng 1 W11449482 (HV control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Leander, TX 78641
Lou
Job Details: 03/22/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the tub being cracked, I removed and replaced the tube, gearcase and cam and tested. Once I plugged the unit in, the control popped and shorted out at the valve connection on the control. I found that the connection at the valve had come off and the solenoid shorted on the chassis. I am ordering the main control and inlet valve and office to schedule return service. Water connections removed to the unit and water turned off. Unit left unplugged for safety.; ordrng 1 W11481725 (Main control) and 1 W11222849 (Inlet valve)"
We serviced a
WHIRLPOOL OVEN
Model WFE540H0AS0
Near Georgetown, TX 78633
Wesley
Job Details: 03/22/2021
"Arrived onsite for not reaching temp or baking in a timely manner, found bake element shorted. Returning with element to repair. ; ordrng 1 W10779716 (Element)"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Austin, TX 78738
Brandon
Job Details: 03/22/2021
"Arrived on site for customer complaint of noise issue, found cracked blower wheel and 2 of the support wheel bearings failing, I replaced blower wheel and the 2 failed support wheels, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Meadowlakes, TX 78654
Lou
Job Details: 03/22/2021
"Arrived on site to inspect dishwasher not drying/cleaning. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and tested amp draw to all components at the junction box, black wire. All components are within range of amp draw and unit is operating as designed with no leaks. I inspected the spray arms and all are clear and not clogged. I removed and replaced the main control and heating element and retested and again, unit is operating as designed. I advised the customer that the unit is operating with manufacturer design. I contacted techline and spoke to Bruce and explained the customers complaint and my findings and repairs. Added info to current SR#7729630707."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78704
Jacob
Job Details: 03/22/2021
Arrived onsite for unit leaking water when the valve gets turned on from the wall. Unit was not hooked up for water. Let tenant know that some one will have to re connect the water. Opened up the unit where the water valve is. Saw that the cold water side was cracked. Replaced water valve to unit. Tenant went ahead and reconnected unit for water. Turned water on from the wall. No leaks at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS1
Near Georgetown, TX 78633
Kayman
Job Details: 03/22/2021
Arrived onsite for range with oven not reaching correct temp. Upon inspection I found good voltage at the wall and no damage to the terminal block. Checked resistance at the bake element and found it showing Open. I went to the front of the unit and removed the bottom to access the bake element. I found the element had multiple cracks and a burn out on the coil. The element will need to be replaced to complete the repair. The customer agreed so I will need to order the Bake element (W10779716) and return for service.. ; ordrng 1 W10779716 (Bake element)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Cedar Park, TX 78613
Justin
Job Details: 03/22/2021
Arrived on site for dishwasher with a non functioning start button. Upon further inspection I found the start button just stuck and after a hard press the button began to work. I then got unit into diagnostics mode and found no stored error codes. I ran the test cycle and it ran through as designed. I then tried the button again and had a lot of trouble starting the unit. I found the console with buttons hard sticking and needing to be replaced. Ordering the console and will return to install. Office to reschedule. ; ordrng 1 W10910626 (Console)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Austin, TX 78731
Kevin
Job Details: 03/22/2021
"Arrived on site and inspected washer and found water inside of bellow , found Bellow drain ports are clogged and after clearing them it is draining properly. Ran washer through a diagnostic cycle and all other functions are operating normally.
We serviced a
WHIRLPOOL RANGE
Model MGR6600FZ1
Near Pflugerville, TX 78660
Scott
Job Details: 03/22/2021
"Arrived on site ,replaced left front burner head and cap. Unit is now operating as designed. No gas leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/22/2021
Arrived on site for the racks the holds the cups has broken off and door to unit will not shut. Found both adjusters had broken clips that mount into rails. Removed adjusters and installed new adjusters. Rack rolling on rails as designed. Had customer test it and it performed as designed. Job completed.
We serviced a
FRIGIDAIRE DRYER
Model AGQ6700FS2
Near Austin, TX 78741
Kevin
Job Details: 03/22/2021
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near San Marcos, TX 78666
Noah D
Job Details: 03/22/2021
"Arrived on site to inspect washer for not starting, upon inspection found the latch not closing during spin, replaced latch and tested for functions. No problems found. Complete"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Dripping Springs, TX 78620
Robert
Job Details: 03/22/2021
Arrived on job for complaints of noise. Found the gearcase bearings bad. After replacement test operation. No leaks detected at time of service
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Briarcliff, TX 78669
Leonardo
Job Details: 03/22/2021
Arrived on site to test unit for upper rack falling. Found broken adjusters. Replaced adjusters test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Wimberley, TX 78676
Robert
Job Details: 03/22/2021
Arrived on job for complaints of not spinning properly. Ran diagnostics and found no codes. Inspected under washer and found capacitor connector bent. Looks like capacitor not always working so replace capacitor and run calibration on washer. If washer continues systems recommend replacement of suspension.