Service History 186

We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/30/2021
Arrived on site for Igniter sparker has gone out. When heating the oven it just clicks and never lights. Found both bake and broil air gaps open way too far on flame burners. Adjusted both air gaps on both flame burners. Bake and broil are now lighting as designed. Job completed.
We serviced a
GE DRYER
Model GUD27ESSJ1WW
Near Paige, TX 78659
Matthew
Job Details: 06/30/2021
Arrived onsite for dryer making noise even when empty. Upon inspection found front bulkhead not seating properly. Adjusted unit and assembled. Tested unit and unit is functioning properly. Customer tested and was satisfied. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78717
Justin
Job Details: 06/30/2021
"Arrived on site to install previously diagnosed parts. I installed the new evap cover. Upon replacing the part I found the evap thermistor in the wrong place and put it into the correct place then zip tied it. I then gained access to the control to fully diagnose the unit. I ohmd out the thermistors and found the RC thermistor at 3.11k ohms, the FC thermistor at 13.29k ohms, and the RC evap thermistor at 5.55k ohms. These are all accurate to the temps at the time of reading. I then put the unit into diagnostics mode and found the evap fan not turning on. I gained access to the control again and found the proper 14VDC at pins P14-3 to P14-4 going to the fan. This indicates a faulty fan needing to be replaced. I replaced the fan scroll and tested the unit in diagnostics again. Test 3 step 3 was now activating the fan. The unit is working as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WEE510S0FS2
Near Del Valle, TX 78617
Jacob
Job Details: 06/30/2021
Arrived onsite for burners not turning on. Tested the burners and none of the burners would turn on. Upon further inspection. Found that the red wire on the harness from the terminal block had burned up. Ordered new wire harness. Rescheduled with customer. ; ordrng 1 W11134665 (harns-wire)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78721
Matthew
Job Details: 06/30/2021
"Arrived onsite for poor wash performance and unit not agitating. Upon inspection found faulty actuator had jumped cam loop. Per Whirlpool service pointer, the actuator must be replaced. Replaced actuator and tested. Unit is functioning properly. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/30/2021
"Arrived onsite for washer not spinning and making grinding noise. Upon arrival put unit in diagnostics and found shifter failure. Ran diagnostics and unit would not spin. Inspected underneath unit and found evidence of gearcase failure. Also rotor and stator were grinding. Unit would need major repair to include slider and clutch. W10734521,W10754158,W10754448,W10754161,W11455453.
We serviced a
WHIRLPOOL MICROWAVE
Model GT4175SPS2
Near Buda, TX 78610
Leonardo
Job Details: 06/30/2021
Arrived on site to test unit for door not opening. Found broken Braker replaced bracket.Test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Leander, TX 78641
David S
Job Details: 06/30/2021
"Arrived on site for sealed system repair. I gained access to the compressor. I punctured the dryer and found 25 psi in the system. I r,over the compressor and installed a new compressor, uv dryer, and access valve. I pulled a vacuum on the system and found no vacuum leaks. I put a measured charge of 4.5 oz into the system. I powered the unit on and found pressures building to low side 0 and high side 150. The unit is operating as designed job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM4
Near Austin, TX 78759
Justin
Job Details: 06/30/2021
Arrived on site for a refrigerator leaking and with a light out. Upon arrival the customer stated the unit was leaking from the FC and she thought it was due to the amount of ice build up around the door. The FC light was also not illuminating. I checked temps in the unit and found the FC at 10?F after being opened for a while and the RC at 33?F. Upon further inspection I found the bottom of the FC with a thick layer of ice. I also found the FC door switch frozen shut. I cleared out the ice around the switch and the light began working again. I gained access to the drain tube in the back and found it clogged. I cleared the tube and then steamed out all of the ice. I tested the drain with a cup of water and found it now draining as designed. No leaks observed at the end of service. Call complete.
We serviced a
WHIRLPOOL RANGE
Model KGRS505XSS05
Near Round Rock, TX 78681
Tommy
Job Details: 06/30/2021
Arrived onsite for previously diagnosed parts. Upon arrival found unit igniter was incorrect reordering.; ordrng 1 WP7432P143-60 (Igniter) and 1 12400035 (Igniter)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Leander, TX 78645
Lou
Job Details: 06/30/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I removed and replaced the compressor, UV dye drier, access valve and vacuumed the system. Pressures held good. I installed 6.0oz of R134a refrigerant and monitored pressures while unit was in diagnostics test #4. Pressures held good. I removed and replaced the RC evap motor/harness while vacuuming the system and secured the thermistor to the suction line with foil tape and a ziptie. Reassembled the unit and cycled power. After approximately 20 mins, the unit was beginning to cool. I recommended that the customer allow the unit to cool for 24-48 hours. No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model PFSS6PKXESS
Near Austin, TX 78739
Luis
Job Details: 06/30/2021
"Arrived on site for evaporator not defrosting. Removed cover defrosted remaining ice on evaporator,cleared drain checked drainage good,replaced temp sensor,bimetal,clip and cover assembly."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Austin, TX 78749
Luis
Job Details: 06/30/2021
"Arrived on site for loud noise. Loud vibration noise from compressor compartment,removed cover found discharge tube vibrating against compressor,adjusted tubing and compressor noise no longer present"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, TX 78633
Lou
Job Details: 06/30/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker housing having ice built up at the back wall, I removed and replaced the gaskets in between the housing and adaptor. New adaptor wasnt needed. I placed permagum in between the housing and adaptor to seal off any gaps and placed permagum at the back wall around the vents to seal off any gaps between the wall and adaptor. Removed and replaced the ice maker fascia as well. I found the right RC door gasket is torn. No water leaks observed during service.; ordrng 1 W10407212 (Right RC door gasket)"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Round Rock, TX 78664
Jimmy J.
Job Details: 06/30/2021
"Arrived on site for SAFETY, range oven turns on by itself. Auth covers trip and diagnosis. Plugged in oven and within 30 seconds the bake igniter clicked on the flame without me pressing anything. Placed in diagnostics and F2E1 came on. No other error codes came on. Inspected P11 on board and it was connected properly. Plugged in oven again and igniter sparked bake igniter without pressing anything
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEM00
Near Georgetown, TX 78626
Tommy
Job Details: 06/30/2021
"Arrived onsite for ice maker not making ice and filter not resetting. Upon arrival found unit filter switch was reading open even when compressed, ordering filter switch. Tested unit ice maker found motor wouldnt turn, unit fan would not blow and unit adapter not sealing correctly ordering all three, upon inspecting water line found unit heater for fill line was damaged, unit valve is however working as designed. Ordering unit heater fill line. Office to reschedule upon receiving parts.; ordrng 1 WPW10554299 (Heater fill tube) and 1 W11384469 (Switch) and 1 WPW10635022 (Adapter)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78626
Tommy
Job Details: 06/30/2021
Arrived onsite for dishwasher F2E2 error code. Upon arrival found unit UI was dead and unresponsive.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHZ00
Near Pflugerville, TX 78660
Kayman
Job Details: 06/30/2021
Arrived onsite for refrigerator not making ice and making a humming noise from the RC. Upon inspection I found the humming noise coming from the diffuser. I found the ice bin half full of ice. The customer stated that it wont ever go past half full. I found the fill tube had some frozen ice getting stuck between it and the twist ice tray. I ran ice maker diagnostics and all checked good. I replaced the ice maker and diffuser. I tested the new ice maker and it filled as designed. The unit is working as designed at this time and no leaks were detected during time of service.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Round Rock, TX 78665
Jimmy J.
Job Details: 06/30/2021
Arrived on site to install previously diagnosed parts. Removed control and installed new control. Powered dryer up and dryer turned on as designed. Ran regular cycle and dryer is heating as designed. Job completed.
We serviced a
JENN-AIR VENTHOOD
Model JXW9048HP1
Near Austin, TX 78731
David Z
Job Details: 06/30/2021
"Arrived on site to diagnose vent hood reported to have strobing lights when set to low. Checked unit with builder present. Turned on other lights, and items in the kitchen to test with lights set to low. Even with unit set to low with fans on max. No flickering or strobing found. Called tech line, and confirmed that any minor voltage fluctuation can cause the LEDS to strobe a little due to their low voltage. No repair to be made at this time, unit working as designed and minor strobing normal. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78747
Jacob
Job Details: 06/30/2021
Arrived onsite to replace part ordered by previous tech. Replaced part. Ice maker working. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL OVEN
Model CWG400
Near Austin, TX 78723
Scott
Job Details: 06/30/2021
"Arrived on site for door seal falling apart . Ordering top, bottom and both sides .Call to set return ; ordrng 2 WP7212P015-60 (Seal)s and 2 WP7212P006-60 (Seals)s"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Hutto, TX 78634
Kayman
Job Details: 06/30/2021
Arrived onsite for dryer no power and no operation. Upon inspection I found the control panel dead. I accessed the term block and verified 240Vac as well as polarity. I followed the techsheet and found correct voltage in and out of the ACU. I took the console apart to inspect connections. I found corrosion on the UI board where the switch membrane connects to the control. I am ordering the Control panel UI (W11413567) to complete the repair and the main control(W11526004) JIC. I found the vent hose full of water so I advised the customer that there is a restriction in the vent system behind the wall in the house and they would need to have that vent serviced to ensure this does not happen again. . ; ordrng 1 W11413567 (UI) and 1 W11526004 (Main control)
We serviced a
SAMSUNG WASHER
Model WF210ANW/XAA
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/30/2021
"Arrived on site for customer complaint of water in tub and unit not starting or finishing cycles, found no clog in drain pump filter, found power to drain pump, found failed drain pump. Ordering drain pump. ; ordrng 1 DC31-00054D (Drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/30/2021
"Arrived on site for customer complaint of unit not finishing cycles, found error code F7E7, found stripped cam, I replaced cam, ran dumps calibration, unit tested good."
We serviced a
MAYTAG REFRIGERATOR
Model MSD2542VEB00
Near Blanco, TX 78606
Brandon
Job Details: 06/30/2021
"Arrived on site for customer complaint of unit not making ice, found failed ice maker, ordering ice maker. ; ordrng 1 WPW10190965 (Ice maker)"
We serviced a
ELECTROLUX WASHER
Model EWFLS70JSS1
Near Austin, TX 78737
Kevin
Job Details: 06/30/2021
"Arrived on site and replaced Dispenser two tub hose diagnosed on previous visit. Took one picture of tear in hose, ran a cycle afterwards to ensure it is no longer leaking, job complete"
We serviced a
MAYTAG WASHER
Model MAV7700AWW
Near Elgin, TX 78621
Matthew
Job Details: 06/30/2021
"Arrived onsite to replace previously diagnosed parts. Replaced timer, lid switch and plunger. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78738
Robert
Job Details: 06/30/2021
Arrived on job for complaints of tripped breaker. Ran test cycle and motor got very hot. Replaced motor and test. No leaks detected at time of service
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Leander, TX 78641
David S
Job Details: 06/30/2021
Arrived on site for bake/broil not working. We inspected work area and gained access to the igniter. Found igniter not spliced in properly. Checked resistance to igniter and found good resistance. Reconnected igniter properly. Plugged in the unit and tested bake/broil to find it functioning properly. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFCO
Near Austin, TX 78738
Robert
Job Details: 06/30/2021
Arrived on job for complaints of vent doors broken. After replacement test operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Waco, TX 76708
Tyler
Job Details: 06/30/2021
"Arrived on site for washer giving f2e2. Upon arrival I confirmed error but found no other codes stored in control memory. After testing connection between ui and control I found ui was not responding to input properly. Ran recommended f2e2 error tests on ui, control and harness, I found main control not detecting I put from ui or harness. I then replaced main control and found ui still not responding. After replacing all 3 parts I found u it was fully functioning as designed and cycling through customer selected functions when needed. Found no leaks during or after repairs. Call complete"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BB0
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/30/2021
"Arrived on site for range not maintaining temperature. Customer stated that unit will show its at 350? but will cancel cycle and restart bake temperature will be lower. Inspected unit and work area. Measured amp draw on igniter and found at 3.4 amps, within range. Performed temperature test and measured first 3 cycles. Found after preheated igniter was only drawing 2.9 amps. Will need to replace igniter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Pflugerville, TX 78660
Kayman
Job Details: 06/30/2021
Arrived onsite for refrigerator with ice bin stuck and unable to remove. Upon inspection I confirmed the complaint . I found the ice chute gasket crooked. I was able to remove the ice bin and found it full of ice. The ice maker filled while onsite as well. I explained my findings to the customer and advised they monitor the unit to see if the issue was intermittent. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Hutto, TX 78634
Kayman
Job Details: 06/30/2021
Arrived onsite for dishwasher not draining. Upon inspection I found the tub full of water. When I attempted to drain I could hear the drain engage and hum but no water pumping. I vacuumed out the water and replaced the drain pump. The unit is now working as designed and no leaks were detected during time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/30/2021
"Arrived on site for washer not spinning water out of clothes and making abnormal sound when filling with water. Performed diagnostics mode and checked fault codes. Found error F0-E3 overload, F0-E5 off balance load and F2-E1 stuck key. Performed encoder test and all key passed. Performed manual test mode and found failed solenoid. Will need to replace inlet valve to correct. Removed failed valve and installed new. Performed diagnostics mode and tested water operation. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
David S
Job Details: 06/30/2021
"Arrived on site for ice forming inside freezer door. Upon arrival tested the horizontal mullion and it checked out fine. Upon further inspection found RC evap drip pan bowed and leaking. .; ordrng 1 W11457241 (Drip pan)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/30/2021
"Arrived on site to install previous diagnosed part. Powered unit off at switch. Removed failed vent/ wax motor and installed new. Performed diagnostics mode and ran automatic test cycle. Monitored operation and observed for possible water leaks. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Leander, TX 78641
Lou
Job Details: 06/30/2021
"Arrived on site to inspect dryer not working. Upon further inspection, I attempted to turn the unit on and it failed. I removed the terminal block cover and found the black wire had shorted due to it not being tightened when it was installed. Using a block kit (279320) from another call, I removed and replaced the block and repaired the harness and cord connections and tested the unit. Unit is operating as designed. I advised the customer of my findings and repairs. No lint observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Leander, TX 78641
Lou
Job Details: 06/30/2021
"Arrived on site to inspect range leveling foot damage. Upon further inspection, I found the left leveling foot badly damaged and the oven door handle loose. I removed and replaced the foot and removed the oven door and adjusted the handle. Tested unit and it is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Bastrop, TX 78602
Matthew
Job Details: 06/30/2021
Arrived onsite to replace previously diagnosed parts. Replaced water tube and regulator. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Johnson City, TX 78636
Brandon
Job Details: 06/30/2021
"Arrived on site to replace damaged outer door, hinges, and nameplate. After replacing we noticed there was also damage to the handle, bottom vent, and inner door frame. Ordering handle, bottom vent, and inner frame. ; ordrng 1 W11518518 (Handle) and 1 WPW10327373 (Bottom vent) and 1 Cnote (Office to reschedule) and 1 WPW10709147 (Inner frame)"
We serviced a
WHIRLPOOL DRYER
Model LEQ8858JQ0
Near Kempner, TX 76539
Al
Job Details: 06/30/2021
Arrived on site and inspected dryer baffle that came loose. Confirmed the complaint and disassembled the unit and was able to reinstall the baffle and add 2 quarter inch screws to secure it. Tested the unit and unit tested as designed to customers satisfaction. JOB COMPLETE
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78741
Kevin
Job Details: 06/30/2021
"Arrived on site and replaced all parts diagnosed on previous visit, microwave is operating normally, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Manor, TX 78653
Matthew
Job Details: 06/30/2021
Arrived onsite for dryer not functioning. Upon inspection found failed block and L1 wire. Replaced block kit. Customer will need to replace power cord due to failed wiring. Recommended 4 prong 6 ft cord. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW1
Near Austin, TX 78705
Jacob
Job Details: 06/30/2021
"Arrived onsite for unit not starting a cycle. Tested the unit and unit did not start a cycle. Went ahead and changed out the latch but did not solve issue. Upon further inspection, found that the connector for the latch was completely un connected to the main board. Re connected wire. Tested unit. Unit tested good. No issues at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Del Valle, TX 78617
Jacob
Job Details: 06/30/2021
Arrived onsite for unit not allowing correct selections. Put unit in diagnostics and got F0E5 off balance. Tenant said that when they put it in drain and spin it would put in water like a normal wash cycle. Went ahead and and changed out the control. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78705
Jacob
Job Details: 06/30/2021
"Arrived onsite for unit still draining. Looked inside the unit and saw that there is some water in the spin tub. Can hear the drain motor running but not getting the water out. The drain motor may be clogged, also they said the control panel will start showing random things on the screen and you can?t select options. Unit is doubled stacked. Need a second technician. Ordered part. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 W11325580 (cntrl-elec)"
We serviced a
MAYTAG DRYER
Model MED8630HC0
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/30/2021
Arrived on site for dryer SAID numbers not matching tag on front of dryer. Gained access to SAID taken picture of correct SAID. Shared info with customer. Tested dryer operation. All tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Austin, TX 78754
Jimmy J.
Job Details: 06/30/2021
"Arrived on site for CSI MW not heating correctly, light and fan not working. Found light working and microwave heating. Found blower fan not spinning on either setting. Microwave would heat for approximately 3 minutes then you could hear the magnetron stop running. Went to install interlocks and found the secondary interlock leads were too big for the wires connectors that are connected to the current interlock. We will need to order the correct interlock kit that goes with this microwave. I will also order the magnetron, capacitor, diode, control, and blower to return with just in case.; ordrng 1 W10850446 (Capacitor) and 1 W10892388 (Hood fan) and 1 W10754299 (Magnetron) and 1 W11256462 (Diode) and 1 W10892389 (Control board)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near Round Rock, TX 78665
Tommy
Job Details: 06/30/2021
Arrived onsite for previously diagnosed parts. Replaced trim and gasket and proceeded to test unit is opening and shutting as designed ran unit through diagnostics no leaks detected. Job Completed.
We serviced a
JENN-AIR RANGE
Model JDSP536HL00
Near Austin, TX 78757
Justin
Job Details: 06/30/2021
"Arrived on site for a range with the steam setting not working. Upon arrival the customer stated they had previously had it on a 40 psi RO system and had found it worked when they bypassed it. They now have removed it off of the RO system and have it on its own line. Although it is still not working. I put the unit into diagnostics mode and found stored error code F7E1 for boiler oven temp limit. I manually activated the valve and boiler. I found both activating. I gained access to the back of the unit and ohmd out the pressure switch, boiler element, and the boiler sensor. All ohmd out good. I then manually activated the boiler and found proper voltage going to it and the water began heating up. I removed the line from the valve and found water coming from the reservoir. I then ran a steam bake and could hear the reservoir begin to fill and feel the water reservoir get hot, but no steam. I called techline and spoke with Rich and received SR# 7731136235. Rich recommended replacing the boiler assembly and the appliance manager just in case it was not reading the correct temp. He also stated that he believes the customers RO and water system are fine, for they are so close to the recommended 45 psi. I am ordering the boiler assembly and the office will need to reschedule. No leaks observed at the time of service.; ordrng 1 8186352 (Boiler Assembly)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near Lakeway, TX 78734
Luis
Job Details: 06/30/2021
"Arrived on site for water leaking from icemaker. Removed icemaker assembly found ice frozen over in fill cup causing water to leak out of icemaker and into ice bin,cleared fill cup,ran icemaker through a cycle water filled with no leaks."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRF25FRBL02
Near Seguin, TX 78155
Noah D
Job Details: 06/30/2021
"Arrived on site to inspect unit for not making ice or cooling correctly, upon inspection found the unit was not opening damper, replaced icemaker and filled. Ordering damper. Office to reschedule ; ordrng 1 2216112 (air diffuser)"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055YEM00
Near Blanco, TX 78606
Brandon
Job Details: 06/30/2021
"Arrived on site to replace previously diagnosed start device, after replacing, found sealed system issue.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ0
Near Johnson City, TX 78636
Brandon
Job Details: 06/30/2021
"Arrived on site for customer complaint of unit not completing cycle, found failed lid latch, I replaced latch, unit tested good.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Lakeway, TX 78734
Robert
Job Details: 06/30/2021
Arrived on job for complaints of not drying. Found the air supply not flowing.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near Leander, TX 78641
David S
Job Details: 06/30/2021
Arrived on site for dishwasher not drying the dishes. I inspected the unit and work area. I out the unit into diagnostics and found no error codes. I put the unit through a diagnostics cycle and found all components activating as designed. The unit has a plastic tube and does not absorb or radiate heat very well. I spoke to the customer about running the hot water at the sink before running the dishwasher and having it set to high temp wash and dry. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Austin, TX 78744
Kevin
Job Details: 06/30/2021
Arrived on site and inspected dryer and found it is noisy while running. Noise is coming from fan blade striking air tunnel. Removed air tunnel and repositioned metal surface to provide more clearance. If she continues some foam tape for a gasket to widen the gap will be needed
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near Austin, TX 78704
Jacob
Job Details: 06/30/2021
"Arrived onsite for unit not dispensing ice. Tested unit. No ice was dispenser. Upon further inspection. Found that the motor is good and turning but the ice container seems to jump and won?t turn the arm in the bucket to help break the ice or dispense. Ordered parts. ; ordrng 1 2258250 (ICE CONTAINER COMPLETE ) and 1 WP2188917 (shaft) and 1 WP2220458 (coupling)"
We serviced a
KITCHENAID MICROWAVE
Model KBMC147HSS03
Near Austin, TX 78704
Jacob
Job Details: 06/30/2021
Arrived onsite for door to unit falling. Tested the door and door would fall with hardly any tension. Replaced both springs. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Leander, TX 78641
David S
Job Details: 06/30/2021
"Arrived on site for oven broiler exploding. I inspected the unit and work area. I spoke to the customer and found out the broiler is intermittently not lighting half the burner, and when the unit does this it will fill with gas and light after three attempts. We turned the broil on and found it lighting on both sides but it has a yellow flame around the whole burner instead of it being blue. The broiler and the broiler fitting have been replaced once already. We tested the unit multiple times and found it yellowing every time.
We serviced a
WHIRLPOOL DRYER
Model WED97HEDBD0
Near Blanco, TX 78606
Brandon
Job Details: 06/30/2021
"Arrived on site for customer complaint of unit making noise ose, found repair kit needed, I replaced repair kit, unit tested good.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Lampasas, TX 76550
Al
Job Details: 06/30/2021
Arrived back on site to install previously ordered conversion kit. Removed and replaced the the back left and unit tested as designed to customers satisfaction. JOB COMPLETE
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Cedar Park, TX 78613
David S
Job Details: 06/30/2021
Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I put the unit through. Diagnostics cycle and found the unit working as designed. I inspected the spray arms and I found both spray arms restricted and not spraying properly. I am order I both spray arms to complete the repair.; ordrng 1 WPW10491331 (Spray arm) and 1 WPW10498900 (Second level spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Jonestown, TX 78645
Lou
Job Details: 06/30/2021
"Arrived on site to insect refrigerator not making ice. Upon further inspection, the customer advised that the ice thats in the bin was from previous day. I inspected the ice bin and found very little ice. I tested the ice maker in diagnostics test #56 and found no errors. In test 59, the ice maker harvested; test 58, the heater came on and the thermistor was reading that temps were warmer than harvest temps (due to customer having the FC door opened for a long period of time loading the FC section with food); test 57, ice maker harvested and in test 45, the ice maker filled with water. I opened the deli drawer and found the deli control not operating. I removed the deli control and found the harness not fully connected. I inspected the deli harness and it is good. While placing the unit into diagnostics, I found the UI not chiming when pressing the buttons. Due to the issues with the ice maker, I am ordering the UI, hv control. No water leaks observed during service.; ordrng 1 W10843055 (HV control) and 1 W11387386 (UI) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Killeen, TX 76549
Al
Job Details: 06/30/2021
"Arrived on site and 2/2 on a second ice machine that simply wasnt making ice. Confirmed the complaint and found the water source was disconnected from the unit, not allowing the unit to make ice. After plumber arrived and repaired the water the unit began making ice. Job complete. Customer is going to clean the unit due to the clean unit light on."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78737
Robert
Job Details: 06/30/2021
Arrived on job for complaints of not working. Found no cold water supply to washer. Will need to correct water supply.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Austin, TX 78724
Scott
Job Details: 06/30/2021
"Arrived on site replaced control , will need to reorder dampener ( damaged) Found cracks in freezer liner . Ordering liner repair kits . May need AUTHO.; ordrng 2 8201700 (Liner repair kit)s and 1 AUTHO?"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near San Marcos, TX 78666
Noah D
Job Details: 06/30/2021
"Arrived on site to inspect unit for not heating and steam being seen, upon inspection found the vents had been blocked causing issues, builder cleared and all functions returned. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Marcos, TX 78666
Noah D
Job Details: 06/30/2021
"Arrived on site to inspect unit for not heating normally, upon inspection found the unit worked normally and caused no soot, the customer had been using old pans and was not used to natural gas, instructed customer on use. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EVWH2
Near Harker Heights, TX 76548
Al
Job Details: 06/30/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Johnson City, TX 78636
Brandon
Job Details: 06/30/2021
"Arrived on site for customer complaint of unit not cooling, found failed start device, I replaced start device, unit tested good."
We serviced a
MAYTAG DISHWASHER
Model MDB3601AWB0
Near Temple, TX 76504
Wesley
Job Details: 06/30/2021
Arrived onsite and found door leaking from sediment build up and damage to the vent. Ordering inner door and screen to repair. All else checks good. Office to reschedule.; ordrng 1 WP8528310 (Inner door) and 1 WP3371710 (Screen)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78741
Kevin
Job Details: 06/30/2021
Arrived on site and replaced cooktop and found control panel is dented on the left-hand side. It will need to be ordered before control board is replaced took one picture; ordrng 1 W11175518 (Control panel)
We serviced a
WHIRLPOOL WASHER
Model CHW8990BW0
Near Leander, TX 78641
David S
Job Details: 06/30/2021
"Arrived on site for washer giving F1 error code and not running. Upon arrival confirmed F1 error code CCU Error. Checked polarity voltage and found good voltage and correct polarity. Replaced the control and continued to have the same error code. Contacted techline spoke with Kathi, She redirected us to commercial techline. We advised them of the situation and they determined it was a miscommunication between the control and UI.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Round Rock, TX 78665
Tommy
Job Details: 06/30/2021
Arrived onsite for washer not operating found previous company out did not plug unit agitator it. Plugged in and tested found unit operating correctly but belt loose creating loud squeal. Ordering belt.; ordrng 1 W10808317 (Belt)
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Martindale, TX 78655
Noah D
Job Details: 06/30/2021
"Arrived on site to inspect unit for not draining correctly, upon inspection found the unit was installed incorrectly causing issues, readjusted drain line and tested unit. All functions worked. Complete"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Salado, TX 76571
Wesley
Job Details: 06/30/2021
Arrived onsite for concerns about unit installation and possible error codes. Checked diagnostics and found no error history. Operation of oven and microwave functions are good and normal. Did however adjust installation for proper structure in cabinet to improve door closure and reduce risk of microwave switch engagement issues. All checks good. Advised customer on findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS950SIAH00
Near Austin, TX 78723
Matthew
Job Details: 06/30/2021
Arrived onsite for refrigerator leaking water from RC. Upon inspection found reservoir cracked and busted connector from water line. Will need to order and replace reservoir tank and connector.Office to reschedule ; ordrng 1 WPW10271543 (connector) and 1 WPW10366790 (reservoir)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGUS2632LP2
Near Hutto, TX 78634
Kayman
Job Details: 06/30/2021
Arrived onsite to install previously diagnosed parts. I installed the separator and cover. I tested the unit and it is working as designed at this Time and no leaks were detected during time of service.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78745
Kevin
Job Details: 06/30/2021
"Arrived on site and inspected dryer and found control panel is unresponsive, reset connection to control board and it is running properly. Also found airflow is restricted and recommended apartment maintenance clear air vent to the of the building, job complete."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Niederwald, TX 78640
Leonardo
Job Details: 06/30/2021
Arrived on site to test unit for unit not heating. Test unit and found element working correctly advised customer to use rinse aid to help unit dry better job complete.
We serviced a
GE REFRIGERATOR
Model GSS25GGHBB
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/30/2021
"Arrived on site for refrigerator not dispensing water. Inspected unit and work area. Tested dispenser operation with bypassed and found failed filter housing. Will need to replace complete manifold to repair. Removed manifold and installed new. Had customer dispense water from front while observing water connection in back. Customer had new filter on hand and requested to install. Had customer flush water through dispenser. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78717
Justin
Job Details: 06/30/2021
Arrived on site to install previously diagnosed parts. I installed the new tub and then tested the unit. I ran a diagnostics cycle and it ran through as designed. I observed no leaks at the end of service. I then installed the new retainer. The unit was not properly installed or bracketed in. I advised the customer that until this is done they may experience movement of the entire unit when opening and closing the door. The unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Kempner, TX 76539
Al
Job Details: 06/30/2021
"Arrived on site and inspected washer not agitating properly. Ran diagnostics and confirmed the complaint. Lifted the unit and found the motor, cam, belt, shield screws and customers floor saturated in oil from the failed gear case. I attempted to free the wash plate in order to replace the gear case and found the wash plate was seized on to the gear case. Ordering all parts needed to complete the repair. Ordering authorization for all parts needed to complete the repair. ; ordrng 1 W10902814 (WASH PLATE) and 1 W10528947 (HUB NUT) and 1 WPW10006384 (BELT) and 1 WPW10427633 (SHIELD) and 4 W10752187 (SCREW)s"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78728
Justin
Job Details: 06/29/2021
Arrived on site to install previously diagnosed parts. I installed the new actuator and then tested the unit. The unit ran through a test cycle as designed. I then individually activated the spin and agitate. Both ran as designed and the unit was actuating. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78732
David Z
Job Details: 06/29/2021
Arrived on site to diagnose refrigerator that is only dispensing crushed ice when set to cubed. Removed ice bucket and found the shifter rod on the ice bucket was slightly bent and not fully allowing the cubed door to open. Straightened out the bucket shifter rod and retested. Unit is working as designed and properly dispensing. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78704
Scott
Job Details: 06/29/2021
"Arrived on site for unit flashing PO . Customer has to reset couple time a day . Ran diagnostics FZ evap fan not coming on ,also frost building up on cover . Ordering FZ evap fan .; ordrng 1 W11249952 (Evap fan)"
We serviced a
MAYTAG REFRIGERATOR
Model MZD2665HEW
Near Killeen, TX 76542
Tyler
Job Details: 06/29/2021
"Arrived on-site for refrigerator leaking water from filter. Upon arrival I inspected unit but found a small drip from filter assembly. After further inspection found one of the pressure release mechanism had simply gotten stuck, I then reassembled and tested filter head. Unit now functioning as designed call complete. Collected service fee."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Belton, TX 76513
Lou
Job Details: 06/29/2021
"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the washer is making a thumping noise when it goes into spin mode. Customer advised that it doesnt always make the noise. I placed the unit in diagnostics showing no error codes. Tested the unit in test #12 and it operated as designed. I manually tested the spin cycle and it operated as designed. I advised the customer that the unit is more than likely trying to balance the load when its making the thumping noise and it may or may not show an error code for off balance load. I recommended doing small to medium loads so that the unit will be able to balance the load easier. Customer advised that they have a water softener system. I made recommendations for use & care, as well as, detergent use. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Austin, TX 78735
Kevin
Job Details: 06/29/2021
"Arrived on site and inspected washer and found no water entering machine. Reset valve connection to control board and confirm water pressure is good from source. Washer Quail now complete a diagnostic cycle properly, job complete"
We serviced a
JENN-AIR RANGE
Model JDRP748HL01
Near Austin, TX 78759
Justin
Job Details: 06/29/2021
"I arrived on site for a range receiving error codes. Upon arrival the customer stated over the phone they connected the unit to WiFi with WP. WP told them they had an error code and their cooling fan was not kicking on. The customer stated that the unit would go into bake on the right hand side and after getting to hot would cause the control to over heat and stop. I put the unit into diagnostics mode and found stored error code F8E0 for main oven cooling fan to slow. I then cleared the error codes. I put the unit into manual test mode and activated the low and high fan for the right cavity, but nothing turned on at all. I gained access to the control and ohmd out the high speed function and found 11.8 ohms. Per the tech sheet this is roughly 4 ohms to low. I then checked the low speed and it ohmd out at 30.3 ohms. Per tech sheet this is accurate. I could not get back to the fan in order to check harness due to needing second tech to safely pull unit out. I informed the customer on the return visit they will have to sign the waiver of damages when moving appliance before service due to their hard wood floors and the way the unit is installed. I ohmd out the hall sensor at the control and found it open. This indicates a failed sensor and possibly control. Need to order sensor for the repair and bring the control already on order. With the second tech we need to check cooling fan harness on return. Office to reschedule.; ordrng 1 CNote (Two Man) and 1 CNote (Bring Control on Order)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Marion, TX 78124
Andrew
Job Details: 06/29/2021
"Arrived on site to test unit for not washing. Found wash motor not engaging. Verified proper voltage to wash motor. Replaced sump assembly, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near New Braunfels, TX 78132
Noah D
Job Details: 06/29/2021
"Arrived on site to inspect unit for not spinning normally, upon inspection found the units gearcase was cracked and causing issues, replaced all gearcase, stator and motor parts. All functions worked. Calibrated. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78739
Robert
Job Details: 06/29/2021
Arrived on job for complaints of noise. Freezer door gasket creeks. Used heater to warm gasket to allow it to set better.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Santa Clara, TX 78124
Andrew
Job Details: 06/29/2021
"Arrived on site to test unit for ice maker leaking. Found fill tube was not installed into ice maker fill cup properly causing leak. Installed fill tube properly and installed missing ice maker mounting screws. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Lakeway, TX 78734
Robert
Job Details: 06/29/2021
Arrived on job for complaints of not cooling. Found compressor running fans running and no frost pattern. Ordered SS parts will need SS technician. ; ordrng 1 W10143759 (drier (service)) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11492867 (EVAPORATOR )
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS03
Near Georgetown, TX 78628
David S
Job Details: 06/29/2021
"Arrived on site for sealed system repair. We gained dryer and punctured the dryer. I found 10 psi in the system equalized. I powered the unit on and found the compressor building pressure properly. I installed a access valve, Uv dryer and the condenser motor. I cleaned out the condenser from any debris and dust build up. I found the condenser fan blades cracked. When I removed the fan two of the blades Broke off. I am ordering a new condenser fan blade for this unit. We pulled a vacuum on the system and found it holding. We put a measured charge of 7.0 oz of refrigerant into the system. I found the system holding and building pressure as designed. The unit is operating as designed.. ; ordrng 1 WPW10139483 (Condenser fan)"
We serviced a
MAYTAG DRYER
Model MGDB855DC3
Near Austin, TX 78738
Robert
Job Details: 06/29/2021
Arrived on job for complaints of moisture in dryer. Operation normal the moisture is temperature difference between air coming in and room temperature.