"Arrived on site to inspect cooktop KCGS356ESS05 ignitors not turning off. Upon further inspection, I tested all of the burners and found them operating as designed. The customer advised that whennusing the far left burners and the middle burner that the back right burner ignitor won't turn off. I rested the unit and found that when using the middle burner, the knob must be turned all the way to the H to get the ignitor to stop arcing. I demonstrated to the customer how turning on one burner will cause all of the burner ignitors to arc. I advised the customer that the knob must be turned past the flame indicator and the arcing would stop. I adjusted the flames for the customer and retested all burners. The unit is operating as designed and no gas leaks detected during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I evacuated the system and cleared it with nitrogen. I removed and replaced the compressor, access valve, and UV dye drier and vacuumed the system down to -30/0 psi. I installed 44oz of R600 refrigerant and allowed the system to equalize. Iplugged the unit in and tested and it is operating as designed and beginning to cool. I recommended that the customer allow the unit to cool for at least 24 hours before placing food items inside. No water connections to the unit, job completed. WPW10143759, W11506635, W11547313"

"Arrived onsite WED4950HW0vfor unit with complaint of one time event where the unit would run briefly and then pause itself, push to start, run and then pause after a minute or so. Determined most likely cause to be that at the time of the incident the dor was not securely latched allowing the clothing being dried to bump the door switch. Temps and airflow are good. Voltahe is correct. No parts."

Arrived onsite KOED530PPS00 and replaced failed console with f2e1 stuck key error with new console w11735107. Tested unit. Unit is now operating as designed. Advised customer on repair.

"Arrived on site to test unit WGD4850HW2 for squeak sound. Upon arrival customer stated unit makes a high pitched squeak every cycle.Verified issue, when cycle was started a high pitched squeak was immediately heard. Gained access to internal components and found pulley wheel seized. Proceeded to replaced idler pulley, belt and roller bearings using a repair kit (4392065). Reassembled and tested, noise has been eliminated and unit is now running as designed, no gas leak detected, job complete."

"Arrived on site (Unit B) to replace previously diagnosed part. Upon arrival installed bi-metal harness. Tested unit; all functions normal with no faults. Unit is now running as designed. Office to collect remaining fee from CC on file. No leaks detected, job complete."

"Arrived on site for unit not washing properly. Upon arrival, found manifold to the hanger not attached. Proceeded to replace W11573754 hanger and W11568642 manifold. Tested unit and now unit is functioning as designed . No water leaks detected at this time"

"Arrived to unit 404 was washer leaking. Upon arrival, found small tear on the bellow. Proceeded to replace W11578223 bellow. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

Arrived onsite for dryer with no power. I found the thermal fuse blown. I replaced the WP40113801 FUSE THRML and unit now runs as designed. Advised customer on getting the vents cleaned as there was lint build up. Call com0lrte.; O-emld tckt

Arrived onsite for door handle broken. I found the door handle not broken but loose and came off. I tightened the handles back on and the handle now holds as designed. Customer verified it operates as designed. Call complete. No leaks. No parts.

"Arrived on site. Unit shutting off after draining diagnosed a defective external drain pump,pulled unit out from enclosure found power cord connected behind dishwasher, dishwasher will need to be removed to replace drain pump,rescheduling job. ; ordrng 1 W11766555 (Hose drain)"

"Arrived on site. Opened left door found chute gasket seal missing,ice melting and leaking from container due to missing gasket seal,removed ice container ice in container, dumped out ice shut off icemaker. Tested right door operation good,door is closing as designed found ripped door gasket informed customer if right door is closed and then left door closes due to pressure and mullion right door can pop open,ordering fresh food door gasket and ice chute gasket seal,return appointment set for 1/8; ordrng 1 W10830274 (Gasket) and 1 WPW10287601 (Ice chute seal)"

"Arrived on site for washer stuck in drain loop. On rival, I confirm the f3e1 error code in diagnostics and found pressure switch bad. I replace control board w11603810 and tested washer and found no leaks in unit, working as designed call, complete."

"Arrived on-site for washing machine model WTW4816FW3 that won't start a cycle. Inspected unit and work area. Customer advised that the lid will lock and unlock but won't do anything else. She said it went off balance on a cycle, and she hasn't been able to get it to work since. Ran unit through diagnostics and found F2 E1 (control stuck key), F0 E5 (off balance load), and F5 E4 (lid not opened between cycles) error codes. Ran diagnostic cycle, manual testing, and several start cycles; all components worked and operated as designed. Advised customer they may have needed to cancel previous cycle before machine would work and reviewed use and care guide. Call complete. No parts were installed, and no leaks were present during service."

"Arrived on site for dishwasher showing f6e1. Found the touch pad does not respond to any buttons. Removed door panel. Found user interface has failed. Water damage evident. Verified no leaks or signs of leak frkm vent od dispenser. Replaced user interface. Verified operation. Advised customer to be carousel water does not leak onto control. Called techline to document.,case 22083556"

"Arrived on site for range, not turning on. On arrival confirmed issue and breaker hit tripped. I replaced w11696067. I've verified correct voltage and amp draw with photos and sd. Unit now works as designed without tripping, breaker, call complete"

"Arrived on site for drain issues. Found f9e1. Found wiring to drain pump bad. Replaced lower harness. Added clip to secure harness per bulletin. Ran automatic test cycle. All components pass. Found a leak coming from drain line. Ordering new drain line . Reset for Friday am. ; ordrng 1 W11244231 (Drain line), used 1 W11284522 (Harness clip) from stock"

Arrived on site for a microwave model WMH31017HS12 that is not heating. Inspected unit and work area. The customer stated that they heard a loud pop and then the microwave would not heat. I gained access to the interior and found all components in good condition besides the diode. I found the diode blown due to a crack on the side. I replaced the diode W11256462 and checked all door switches. I found all door switches making and breaking. I plugged the machine back in and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for a washing machine model MVW7232HC3 that keeps telling the customer to close the lid. Inspected unit and work area. I checked theblatchnand and found one of the latch switches broken, causing the issue. I found the lid and strike in good condition. Inreplaced the latch assembly W11700916 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete."

"Arrived on site for washing machine model WTW5057LW1 not starting cycles. Inspected unit and work area. Customer advised they had an off-balance load, and after trying to correct it, the unit wouldn't start again. I tested the unit and found the control reacting as if the door wasn't closed. I gained access to the latch and found it broken, causing the issue. I replaced the latch assembly W11513248 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete."

Arrived on site to replace freezer door damaged with rust. Replaced door and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed completed.

Arrived on site for unit not cleaning. Inspected unit found f4 e3 and f7 e1 sump and motor failure and no heat. Unit will need a new sump and motor assembly. Replaced sump and motor assembly and tested unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for dishwasher not turning on. Inspected unit found unit not powering on tested voltage at junction box no power going to unit turned outlet on at switch customer did and then received power. While running test cycle me and the customer heard a arch sound at the switch and unit powered back of. Customer removed face plates at the switch and found issue was coming from switch arching out. Customer is gonna fix electrical issue causing dishwasher not working. No leaks present at this time job completed

Arrived on site for f8 e4 error float switch. Upon arrival inspected unit found f8 e4 error stored. Inspected float switch and tray no water ran test cycle and monitored for leaks no active leaks at this time. Customer stated after he power cycled unit it started working properly again. Possible bad float switch replaced switch and tested. Unit is functioning properly and as designed to. No leaks present at this time. Customer will monitor job completed

Arrived on site for unit leaking. Upon arrival inspected unit found over load error. Ran test cycle and monitored unit for leak but could not find active leak. Inspected pressure hoseand tub everything looks good. Customers stated that she has used the unit ten times since leak happened and it hasn't leaked since then. I cannot find active leak at this time. Customer will monitor job completed.

Arrived on site for drain pump constantly running. Upon arrival found unit unplugged plugged unit back in and drain pump kicked on immediately . Unit will need a new control. Replaced control and calibrated and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Electric dryer MED4500MW0. Verified unit was not heating; removed back panel. Checked thermal fuse, high limit thermostat, and heating elementall had continuity and tested good. Operating thermostat had no continuity. Ordering operating thermostat, Replaced timer W11685947 due to it not turning correctly and being hard to turn. ; ordrng 1 WP3387134 (Thermostat)"

"Serviced ice machine KUIX535HPS01 to address no ice production. Found the power button blinking on startup, indicating a faulty bin thermostat. Removed and replaced bin thermostat. Noticed the water valve humming but not functioning due to a faulty restrictor in the assembly, preventing water flow. Replaced water valve. Powered up the unit, observed the reservoir filling and water recirculating over the evaporator plate. Ice machine is now working as intended. No leaks detected at time of service."

"Arrived on cypher dry or not heating. On arrival I found the high limit cut off broken and the element grounded. I replaced 279838 and 279816 and found dreyer, working as designed call, complete"

"Arrived on site for no ice. Checked temp in icemaker housing reading 28 ran diagnostic E5 error,ran freezer evap fan test failed no air flow,removed evaporator cover fan not running. Replaced evaporator fan,ran fan test passed,power cycled unit ran diagnostic fans passed,ran harvest test passed ran fill test passed. W11575358"

"Arrived on site for a washer WTW4950XW3 not cycling. The unit would sense, fill and then drain. Found an F3E1 error for a pressure error. There was no visible issues with the pressure tube so I replaced the control w10480261 and calibrated it. Ran a full factory cycle without any issues or errors. Unit is operating as designed. No leaks detected while on site."

"Arrived on site for unit tripping breaker. Upon arrival, found marking on the breaker made by our last technician and marking is still there. Proof builder did not replace breaker upon Whirlpool recommendation . Called techline and spoke with Chris SR#22085727 to document call. Continued to check each load to ground and found no shorted components. Ran oven and did not trip breaker. Broil reads 15.8 and Bake reads 13.1 amps. Unit is functioning as designed. No parts needed."

"Arrived on site for dryer showing f2e2. On arrival, I confirmed an issue but found all the ribbons in the u I control connected properly and found the main control had lost detection of the ui. I replaced w 11782441 control and found error code removed and unit working as designed call complete"

Arrived onsite for drain pump constantly running. I confirmed when plugged in unit runs and a F3E1 present. Under s code S153EB I replaced the W11603810 CONTROL and tested unit. Unit no longer constantly drains and is operating as designed. Call complete. No leaks.

"Arrived on washer continuously draining. Unit moved to 3062, I confirmed when plugged in the unit drains and displays a F3E1 pressure sensor failure. Under s code S153EB I replaced the W11607637 CONTROL. Tested unit and it now operates as designed. Call complete. No leaks."

"Arrived onsite for gas leak KSGG700ESS7. Gas on and has been on for 3 weeks after the incident where the wall plug detector alarmed once. Customer called emergency services who detected a leak and advised repair. But gas was left on. Used wand to inspect and detected no leaks. Advised customer on findings, recommended putting plug in further from the cooking area in an adjacent room and suggested that a false positive is possible for a number reasons and a leak concerns can usually be corroborated with ones nose. Called safety and reported findings sr# 22024506"

"Arrived onsite for WRS321SDHZ13, unit 2344. Identified rusting on the doors and used Door LW10918659, W117900438 and W11223753 nameplate. Unit is now cosmetically correct. No signer available."

"Arrived onsite for WMH31017HS10 burnt diode. Verified failure of burnt diode, cause of failure due to grease arcing. Called safety and reported findings. MfrRef 22004610. No repair at this time."

"Arrived on site for a microwave model WMH31017HZ11 that is not heating after the unit made a popping sound. Inspected unit and work area. I found the unit it would turn on and start a cycle, but the noise was louder than normal, and the microwave would not heat. I gained access to the interior and found the diode blown. I checked all connections and door switches. I found all other components in good shape. I replaced the diode W11256462 and tested the machine. The unit it began to heat and operate as designed. Call complete."

Arrived onsite WFG505M0MS0 and found unit operating with failure to ignite consistently because the glow ignitor had slid out of its steel bracket and did not align with the ignition ports. Restored alignment and tested. Now unit is operating as designed. No Parts

Found control panel dead. Removed console and checked thermal fuse and found it open. Removed and replaced thermal fuse and powered oven back on. Control panel came on. Service oven to 350* and oven started to heat. Oven is working as intended. Part wpw1054555

"Verified ice maker not making ice, ice dispenser when activated and spurt of water comes out if water dispenser. Rails for pantry drawer are tight and bearing are worn. Ice buildup on bottom of freezer door. Freezer liner has been sealed with silicone and door closes properly. E5 error for ice water which is failed tce maker thermistor. Verified ice box fan is running. Ordering rails for pantry drawer, freezer door gasket and machine compartment wire harness. Isolation valve diode has failed. Will replace ice maker on return visit. ; ordrng 1 W10859326 (Dual harness) and 1 W10407216 (Gasket) and 1 W10499289 (Slide) and 1 W11759682 (Slide)"

"Arrived on site to test unit KFGD500ESS11 for overheating. Upon arrival customer stated unit displays 288? while internal temps reached over 500?. Verified issue; control showed 120? while thermocouple read 400?. Temperatures not tracking correctly. Recommend replacing both oven sensors and main control. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11620682 (Control) and 1 WP7430P044-60 (Sensor) and 1 W11430942 (UI)"

"Model KCED600GSS01 electric cooktop has separated from the frame that attaches to the box. The adhesive is worn out, so it cannot be reattached. Reordered cooktop w11051485 and will use foam insulation on return visit.; ordrng 1 W11051485 (Cooktop)"

"Cx stated that she turned off breaker to DW because it kept beeping. When she turned it back on, it stopped beeping and stopped flashing. Ran diagnostics and fault code was cleared. Based upon cx observations it was 8 blinks and cause and 4 blinks. Thus was an f8e4 fault code. Which is an open float switch. Removed toe panel and checked float pan and it had a small input of water but not enough to cause overfill fault. Ran unit and there were no signs of leaks. Ordering float switch assembly. SCHEDULE FOR FRIDAY but cx needs AM. If unable to schedule tech for AM cx said to schedule for next week. ; ordrng 1 W11545764 (Float switch)"

Arrived on site to install previously diagnosed part on a washing machine model MHW5630HC3. Inspected unit and work area. That replaced the user interface console W11325569 and tested the unit. The unit began to work and operate as designed. I advised the customer to keep an eye on the unit and to contact us if the issue persists. Call complete. No leaks were present during service.

"Arrived on site for a refrigerator model WRSF5536RB00 that is still making abnormal noises. Inspected unit and work area. The customer advised that she took a video of the sound and showed me a video of what sounded like refrigerant running through the evaporator. In the video, there was a slight gurgling noise and was intermittent, indicating air bubbles creating vibration when entering the evaporator. I ran the unit through diagnostics testing. I was unable to replicate any sounds as all components were running. I called Whirlpool Techline and spoke to Edwin SR# 22066765. He advised me to make no further repairs at this time, as this is normal sound, especially with R600 refrigerators. He advised that the noises do not affect functionality and to let the customer know it will not affect the longevity of the unit either. The unit is working and operating as designed. Call complete. No parts were installed, and no leaks were present during service."

"Arrive on site for a refrigerator model JBRFR30IGX20 that is frosting in the deli drawer. Inspected unit and work area. The customer advised that around christmas, they had a bunch of people over and had the refrigerator stocked full of food. They advise that the deli drawer froze all of their vegetables and had condesnation on another shelf. They advised that they tried to adjust the temperature, and then she had an issue with her freezer having frost on the shelf, so she changed it back, and it's been working since. I took temperature of the refrigerator section and found it at 37?F. I found no evidence of any defrost issues or frosting inside of either deli drawers. I did advise the customer that the most likely issue would have been with an airflow restriction due to the unit correcting itself. I did advise that because the unit is working and operating as designed, I could not find any failures at this time. Call complete. No parts were installed and no leaks were present during service."

Arrived on site for an electric range model WFES5030RZ0 that is not heating on the left front burner. Inspected unit and work area. I confirmed the customers complaint and found all other burners working properly. I checked the switch and found it burnt. I also found the element had grounded on itself. I replaced both parts W10857622 and W11517959 and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for dishwasher not drying. Also some of the controls for not work. Found several leds on control out. Went into diagnostics but was unable to read any codes due to bad LEDS. attempted to remove door panel but found screws by door latch did not sepreate from console. They will need to be broken off. Was able to navigate to test sequence. Heater did not but I did not hear relays so it looks to be the board. Ordering dispenser and vent for possible leak. Office will call to schedule. ; ordrng 1 W10849486 (Console) and 1 WPW10653840 (Latch) and 1 WPW10329609 (Vent) and 1 W11705150 (Dispenser)

"Arrived on site for dishwasher not cleaning. Customer says it just sits there and doesn't do anything. Ran diagnostics and found F4e3, f7e1. Cleared codes and tested. Wash pump does not get started. Verified voltage to pump. Replaced motor assembly. Ran automatic test cycle and verified operarion. Called tech line to document, file 22068254. Call complete"

"Arrived on site for refrigerator making a buzzing noise, customer had a recording. Noise sounds like vibration noise. Removed back cover and ran test 4. All normal. Ran speed test and it is ramping up and down normally with no noise. Test icemaker. Test water valves. All components working with no noise. Call complete"

"Arrived on site for washing machine, not completing cycles and stuck in the final rinse and spin. On arrival confirmed issue and after further inspection, I found that the hot and cold side water lines were reversed and the steam was causing an issue in the controls during final rinse. After swapping hoses, I found unit working as designed and could complete a cycle with no leaks call complete"

"Arrived on site to inspect refrigerator WRS325FDAM04 leaking water from the freezer side and the interior lights are not functioning. Upon further inspection, I found the customer had a towel on the floor in front of the freezer (FC) section. I opened the FC door and found ice at the bottom below the drawer. When I removed the drawer, I found the drain for the evaporator was clogged with ice. Also, when I opened the door, the light failed to turn on. I tested the light switches and found them good. Also found the RC section light not turning on. I pulled the unit out to gain access to the drain tube and removed it. I found the tube clogged with debris and cleaned it out. Re-installed the tube and cleared the ice from the FC section. Tested the drain and it is draining as designed. I removed and replaced the FC module and the upper RC module and tested and the lights are operating as designed. The unit is operating as designed and no water leaks observed during service, job completed. WPW10515058, WPW10515057"

Arrived on site for unit not powering on. Tested voltage at outlet unit is getting 120v. Inspected unit junction box found neutral wire came loose at wire nuts. Reconnected and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, inspected pressure hose and found no issues, replaced control and tested unit is now running as designed no leaks detected job complete installed W11608056"

"Arrived on site for washing machine, not turning on. On arrival confirmed issue and upon further inspection.I found the control boarded failed. Although the drain pump owned at 19.5 ohms, i was able to determine that the drain pump was in fact the cause of the control failure and the dream pump will need to be replaced along with the control board. The board sent for repairs are not accurate and I'll need to reorder W11419171 control. The customer wasn't available for the dates. Open for rescheduling, and customer will need office to reach out to schedule repair. ; ordrng 1 W11419171 (Control)"

"Arrived on site for dishwasher foam hanging out the bottom of door. Cats are getting to it. Found foam insulation dualtion hanging out, repositioned foam and used double-sided tape to secure. Dishwasher works as designed. Call complete."

Arrived on site to replace previously ordered part. Upon arrival proceeded to replace W11319673 center burner head. Tested unit and now unit is functioning as designed .

"Arrived on site for RF burner not burning properly and large oven not broiling. Upon arrival, proceeded test all burner and found RF burner only flaming halfway. Proceeded to clean grease buildup through the weep holes on the burner but accidentally moisturized the felt gasket completely. Burner will still working but makes a loud noise since felt is dissolved. Continued to test broil in the large oven and found gas flowing through however igniter will not spark. Took lighter to the broil burner and flame is present however flame does not consistently stay on. Suspecting a break in the broil harness shorting to ground. Ordering W11319683 RF burner head, W11446239 broil wire and W11355920 broil igniter. No parts replaced. Office to reschedule ; ordrng 1 W11319683 (RF burner head) and 1 W11355920 (Broil igniter) and 1 W11446239 (Broil wire)"

"Arrived on site for microwave handle being broken, confirmed the handle is broken from inside door. Removed and replaced door. Verified operarion. Call complete. W11117588"

"Arrived on site for oven temp calibration. Upon arrival, customer stated when baking cookies, the bottom of cookies will burn and top portion will stay slightly uncooked. Customer tried different methods to contain heat more evenly however, still same issue. Proceeded to check temperature swings with thermocouple and found unit reaching 410F on 375F and starting stabilizing after preheat. Calibrated oven to -10F. Tested unit and now unit is functioning as designed. No parts needed"

"Arrived on site for unit not cooling properly. Upon arrival, checked with thermocouple and found RC compartment at 45F and UI is set to 37F. FC is at 11F set to 0F. Inspected air dividers are present to the unit. All mechanical parts are running normally. Called techline and spoke with Joe SR#22069136 to run thermistor checks and found Test 1 RC is at 41F, Test 2 FC is at 27F, Test 28 last 6 hours in RC 37F, Test 29 last 6 hours in FC 2F and Test 34 coldest temp in freezer -14F. Suspects freezer thermistor is bad due to showing 27F causing compressor to constantly run to satisfy FC temp. Just as precaution, ordering all parts relating to cooling issue. Weighing call for 3 hours. Ordering W11664342 control, W11567409 Orion board, W11574767 UI, W11318270 FC thermistor and W11724692 RC thermistor. All other sealed system parts already prescreened. Unit is brand new. Customer has spoken with Whirlpool warranty department in regards to unit exchange if an issue with the unit while technician on site. Customer will call back Whirlpool warranty department to escalate situation. Advised customer we will need to do our due diligence by ordering the parts and fixing the issues. Customer agreed. No parts replaced. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11567409 (Orion board) and 1 W11574767 (UI) and 1 W11318270 (FC thermistor) and 1 W11664342 (Control) and 1 W11724692 (RC thermistor)"

"Arrived on site for unit not washing. Upon arrival, ran diagnostics and found wash motor energized but not running. Proceeded to replace W11613479 motor assy. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to test unit for grinding noise, tested unit found gearcase, failed tub seal causing water to rust out the clutch and slider, water valve is weeping creating a constant flow of water, attempted to remove agitator and was not able too do to heavy corrosion, broke out the agitator, replaced gearcase, slider, clutch, rotor, water valve and agitator, tested unit, unit is now running as designed no leaks detected job complete installed W11550891, W 11172234, W10915701, W11393685, W10754448, W10734521"

"Arrived on site to test unit for not working properly, tested unit found broken lid lock, replaced and tested unit is now running as designed no leaks detected job complete installed W11670519"

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, inspected pressure hose and found no issues, replaced control and tested unit is now running as designed no leaks detected job complete installed W11608046"

"Arrived on site to test unit MVWB835DW3 for not spinning. Upon arrival customer stated unit does not enter final spin, leaving clothes soaking wet. Entered service mode, no stored error codes. Engaged high spin; basket moved laterally, briefly lost balance, then recovered - speed pulsed during off-balance moments. Removed washplate and found spanner nut extremely loose. Tightened nut securely. Retested high spin; basket now spins uniformly with no imbalance or pulsing. Advised customer to monitor next few cycles. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit MED4500MW0 for not heating. Upon arrival customer stated unit should have extended warranty. Advised customer extended warranty provider must be contacted to properly dispatch service. Customer will contact provider and reschedule. No service provided, no parts installed, job complete."

"Arrived on site to test unit WFES3530RS0 for door locked and control unresponsive. Upon arrival verified issue; control dark with no response and door locked. Proper voltage present at terminal block. Inspected harness and found neutral wire rubbed on thermal fuse spade, causing arcing and short. Repaired harness and retested; unit powered on immediately and door unlocked. Heating and all components now engage correctly. No one on site for signature. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit WTW4855HW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11607637) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit WMH31017HZ11 for no heat. Upon arrival customer stated unit stopped heating. Verified issue; magnetron engaged with loud buzzing. Removed unit from cavity and accessed internals, found magnetron antenna darkened and diode shorted. Replaced magnetron (W11737891), capacitor (WPW10574736), and diode (W11256462). Tested with cup of water; heated to 130? in one minute with normal operation. Unit is now running as designed, job complete."

"Arrived on site for washing machine needing a new lock. On arrival found f5e3 in diagnostic. I then found the old tubbering was not broken, and was able to be reattached to the tub, and that the original cause of the failures was the machine, not being balanced properly at the feet. I replaced w 11513248 lock and level.Ed the unit and found it working as designed with no leaks call, complete."

Arrived on site for top rack broken plastic piece. Inspected unit customer showed me broken part its the top rack right side stop. Ordering part return set for 1/7; ordrng 2 W11545307 (Stop)s

"Arrived on site for a refrigerator needing new diffuser w 10572852. On arrival installed, port and found air leak no longer present and unit working as designed call complete."

Arrived on site for washer not staying balanced. On arrival confirmed issue and found front shocks rods bad and not flexing the way the back ones did. I replaced all 4 shocks with w11316766 and tested unit with towels and found washer working as designed. Call complete

"Arrived on site for refrigerator with filter.Door not able to shut all the way. On arrival I did confirm issue and found it was due to the high pressure in the filter housing and the filter trying to connect, but the unit was still working as designed.And I was able to get the door shut properly. I instructed customer on best methods for removing filter and preventing door from popping, open and found unit working as designed with no leaks, call complete"

"Arrived on site to test unit JBSFS48NMX00 for not cooling. Upon arrival customer stated FC cools slightly but RC has no cooling. Inspected FC evaporator cover and found frost migration. Removed cover, coil completely encased in ice indicating a defrost failure. All connections secure and fan engages properly. Recommend replacing evaporator thermistor, cavity thermistor, defrost heater, and main control. Requesting 2-hour return visit. Ordering parts, no parts installed, office to reschedule.; ordrng 1 WP2188820 (FC cavity thermistor) and 1 W11626107 (Defrost heater) and 1 W11629268 (Evap thermistor) and 1 W11631626 (Evap fan)"

I've done site for range with a front right burner.That would not adjust low once it was turned to high. On arrival ran front right burner for 3 minutes and after trying to adjust it to low. I found the burner staying on hot and not adjusting but the part sent for repair were not accurate. I am ordering W10857622 switch and rescheduled customer for 01.7.25; ordrng 1 W10857622 (Front right infinite switch)

"Arrived on site to test unit WRFF3436RW00 for not dispensing ice or water. Upon arrival customer stated unit does not dispense ice or water and no settings can be changed on the screen. Inspected UI and found control lock engaged, preventing dispenser use and menu changes. Provided education on UI functions and how to lock/unlock controls. After unlocking, tested all dispenser and ice functions working properly. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site for refrigerator needing sealed system repair. On arrival reconfirm to issue and install W11580057. It's w p w 10143759 and w 11506635. Pull the vacuum and recharged system with 43g of r600. Sound pressure stabilized and informed customer to allow twenty four hours for unit to stabilize temps, call, complete"

Arrived on site for freezer door handles loose and won't stay on. Inspected unit found freezer door handles right side missing set screw. Replaced handle and tested. Unit is now functioning properly and as designed to job completed

"Arrived on site for unit not cooling. Upon arrival found unit unplugged customer informed me unit completely stopped cooling in both compartments. Customer service recommended unplugging unit for 24 hrs then plugged back in and monitored customer did and still no changes. Can her and and fell compressor running but not cooling. Called PR and reported my findings determined unit will need a sealed system repair. Ordering compressor, access valve, uv driervand evaporator office to reschedule. Please allow return tech 2hrs for repair ; ordrng 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier) and 1 W11727250 (Compressor) and 1 W11598434 (Evaporator) and 1 W10843121 (Non uv drier)"

Arrived on site for unit shacking and walking. Upon arrival tested suspension when i did basket went all the way down and gearcase touched the floor no resistance in the suspension. Replaced suspension and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site to inspect washer MVW7232HW2 error code. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. I cleared the code and continued with testing and found the cold valve not fully opening. I gained access to the inlet valve and removed the water hoses. I found a yellow sandy substance in the cold valve screen and advised the customer of my findings. I found the customer has a water softener system and I recommended that they have it serviced as this issue will only get worse. I replaced the valve assembly and reassembled the unit and calibrated the unit. Retested and the unit is operating as designed. No water leaks observed during service, job completed. W11614513"

"Arrived on site to inspect dryer WED5010LW1 taking too many cycles to dry the clothing. Upon further inspection, I found ths customer had a load in the dryer and the clothing was damp and there was condensation built up on the dryer door and drum. I verified the vent tube at the back was installed properly and had no kinks. I tested the unit with the door open and the door switch closed and found the heating element is illuminating in the back left vent area (photo). Using my vent test kit, I tested the unit on air dry and found the test failed as poor venting. I advised the customer of my findings and questioned how long they had been in the home and if the vents had ever been cleaned. The customer advised that the vents had not been cleaned and I recommended that they have a professional check/clean them as it's a fire hazard and should be cleaned once per year. Unit is operating as designed and no lint observed within the unit, job completed."

Arrived on site for start button not working. Upon arrival ran diagnostics found f2 e1 error control failure. Tried running normal cycle but start button not working. Replaced control and tested unit started button now working. Customer informed me unit turns on sometimes on its own recommended replacing latch but customer doesn't think issue with unit is the latch and just wanted control replaced. Customer will monitor job completed

Arrived on site for bottom oven bake not heating up at all. Inspected unit found in fact bottom bottom not working. When trying to pull unit out was unable to get unit out customer even asked me to stop. Ordering a 2 man job for this service call. Office to reschedule please allow return tech 2hrs for repair ; snapped 3 QuickPics

"Arrived on site to inspect refrigerator JF42NXFXDE02 no cool. Upon further inspection, ths customer advised that the day after the sealed system was completed, the unit stopped cooling. I placed my gauges on the sealed system and found that the compressor was pulling into a vacuum and the high side was as well. I turned the unit off and pressures didn't change. Using my black light, I inspected the sealed system tubing and found dye on the suction line and oil mixed with it (photos). Using my liquid leak detector, I tested the area for leaks and found no bubbles and i could hear gurgling within the system. I called techline and spoke to Lakey and advised of the complaint and my findings. Lakey sent me a text to my phone and I provided photos of my findings. I also advised that I could hear a gurgling in the system and that I found oil in the dye. Lakey recommended replacing the suction line and provided Case #22071119. I advised the customer of my findings and conversation with techline and provided photos of my findings. I am ordering the suction line, compressor and CNOTE-2 HOUR JOB and will return with all prescreened parts. Office to schedule return service and the unit was left turned off for safety. No water leaks observed during service. ; ordrng 1 W10545389 (Suction line) and 1 CNOTE (2 hour job SS) and 1 W10832994 (Compressor)"

Arrived on site upon arrival customer talked to me outside. And informed me they decided to buy a new unit and no longer need services. Customer apologized thought they had canceled services

Arrived on site for unit leaking from drain hose. Inspected unit ran test cycle found unit leaking from extension drain line connection at hose clamp. Clamp was tightened to hard causing line to collapse at the connection. Replaced extension drain line and tested . Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site to unit 3106. Per maintenence ice build up on back cover,tenant defrosted unit,replaced the main control,ui and defrost thermistor powered unit on fan not running,installed a new fan,powered unit on fan running good frost forming on evaporator. WP2315549,w11518204,w11742389,wpw10384183; used 1 WP2315549 (Fan motor) from stock"

"Arrived on site. Found some moisture on liner wall found damaged ripped gaskets ordering gaskets,gaskets will need to be replaced along with drip pan,led kit and door handle. 2hrs on return visit for repairs. ; ordrng 2 W10407212 (Gaskets)s"

"Arrived on site. Diagnosed a defective compressor replaced compressor and drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. W11506635,wpw10143759,w11727248"

"electric dryer WED5620HW2. Customer stated the dryer would turn off mid-cycle and turn back on, or after cycle end. It would run, then stop again. Sometimes clothes came out damp. Ran diagnostics; no fault codes found. Checked moisture sensorsthey were fine. Thermostat was good. Asked customer if she used dryer sheets; she said yes and confirmed she cleaned moisture bars with alcohol pad. Advised customer not to mix loads (e.g., man-made fabrics with cottons/linens), as this affects dry times. Also, eco boost can stop the dryer mid-cyclerestart and turn it off. Wrinkle guard was on, causing post-cycle runs to prevent clothes wrinkling.advised cx to clean moisture bar with rubbing alcohol every couple months to remove wax buildup from dryer sheets. Dryer is working as intended."

"WFG550S0LZ5. Customer stated the oven was taking too long to preheat and wasn't reaching temperature. Set oven to 350?. Checked oven cavity and found a drip mat on the bottom, blocking the vents and preventing proper heat circulation. Removed the drip mat; oven reached temperature. Verified with thermocoupleoven working as intended. Advised customer to place drip mat on lower rack, not bottom of oven. No gas leaks detected time service."

"Arrived onsite for unit turning on by itself. Customer stated it beeps and drains. I found water in the drip pan lifting the float. Ran the unit 5 times and found no leaks from the unit itself however, I did find the waterline have a slow drip causing water to fill in the pan slowly. I advised customer to get a new waterline as it is considered a accessory item. Customer understands. Call complete. No parts installed."

Arrived onsite for microwave not heating. Customer stated he didn't a hard reset by leaving the breaker off for an hour and the microwave worked but returned to same state soon after. I checked codes and only found a F6E7 ACU communication error. Tried doing a reset for 5 minutes and issue still present. All other functions work besides the microwave option. Will need to order W11759567 MW CNTRL and W11767821 CNTRL PANEL in case the console is a issue. Office to RS as we are OOS.; ordrng 1 W11759567 (MW CNTRL) and 1 W11767821 (CNTRL PANEL)

"Arrived onsite for cooling issues. I found the evaporator frosted up and the cover aswell. Went over testing with PR and tested the defrost heater voltage. Found the heater recieving correct voltage but not heating, for repair i will need W11546981 Defrost heater and W11758890 Fan harness. Office to RS as harness is oos but customer also needs to defrost, I advised to put towels down and sign the water waiver, customer agreed.; ordrng 1 W11546981 (Defrost heater) and 1 W11758890 (Fan HRNS)"

Arrived onsite for unit not draining. I found the drain pump to hum but no water coming through. Drain pump is good. When speaking with the customer she informed me that they got a new disposal when they moved in. I checked the disposal and found the knockout present. I removed the knockout and unit now drains and operates as designed with no leaks. Call complete. No parts installed.