Service History 184

Arrived onsite for dishwasher not draining. Upon inspection found filter filled with debris. Removed filter and cleaned. Removed standing water. Insured drain pump was free and clear. Ran for test and unit is now draining. Instructed customer on routine maintenance and filter cleaning. Job complete

"Arrived on site for a refrigerator not producing ice. Upon arrival the customer stated it has never made ice since she purchased it. I checked temps and found the RC at 37?F and the RC at 1?F. Upon further inspection I found the ice bin full of ice and the IM actually working. The real issue was the ice dispenser was not dispensing. I found the customer let the bin get full and never turned the IM off. It was allowing the ice to overflow into the dispenser chute and freeze up. This clogged it. I cleared the ice and it was now dispensing. I found no weeping valve and the IM as designed. No service fee collected, for the customer was within warranty. I advised the customer on what a customer instruct is, and how she has utilized hers today.

"Arrived on site for a dishwasher that was filling when not in use. Upon arrival the customer stated the unit would not drain and sometimes overflow out of the tub. Upon arrival the tub was full of water. I drained the unit with the drain button and found it worked as designed. I found the drain hose routed correctly too. I put the unit into diagnostics mode and found stored error code F6E4 for float switch open. I then ran a diagnostics cycle and tested the float switch. I found the float switch stopping the fill when activated. I found the unit running through the test cycle as designed. I advised the customer that it could of been something stuck under the float switch during a cycle and it stopped the cycle, but the customer said he tested that and did not find anything stuck. I also advised him it could be a weeping valve slowly filling the tub up , but due to not being able to replicate the failure today we cannot be 100% certain.

"Arrived on site for sealed system repair. I gained access to the compressor and punctured the dryer. I found 10 psi in the system equalized. Indicating a leak. I gained access to th evaporator and found an ice ball on the cap tube. I inspected the evap cover and housing and found them in good condition. I used silicone to seal the back of the evaporator housing. I replaced the compressor, dryer, and rc evaporator. I also installed a access valve. I pulled a vacuum on the system and found it holding. I put a measured charge of 5.5oz of r134a into the system. I monitored pressures and found them holding. I plugged the 7nit in and found it cooling the fresh food section, showing pressures low 10 psi and high 145 psi. The unit is working as designed. Job complete."

Arrived on job for complaints of not heating. Confirmed element not heating. Power off breaker and back on then test oven. Oven heating properly.

"Arrived on site to inspect unit for not drying correctly. Upon inspection found the units vent was clogged and causing humidity, instructed customer to replaced vent hose completely and have company clear vent tubes. Complete"

Arrived on site for the dishes are not getting clean the spray arm is not moving. Ran through numerous diagnostics cycles and no error codes came on. Bottom spray arm was not spinning as customer described. Removed spray arm and inspected for clogged ports and it looked clean. Accessed diverter Disc to ensure it was installed properly and it was. While in diagnostics I could hear the diverter motor moving from location to location. Removed control and installed new control. Ran through diagnostics again and bottom spray arm still not spraying. Returning with all previously ordered parts plus ordering bottom spray arm and diverter disc (JIC) to return and complete the repair. ; ordrng 1 W11101428 (Spray arm) and 1 W10476221 (Diverter disc)

"Arrived onsite for unit not have power. Put unit in diagnostics for errors and got F7E9 stuck rotor, F6E2 communication error, and F2E1 stuck button. Cleared the codes. Tested the unit and got stuck UI button and communication error. Got authorization and repl both controls. Tested the unit. Unit tested good. No issues at this time. Job complete"

"Arrived on site and replaced evaporator motor diagnosed on previous visit, took one video of it operating properly and frost pattern is good. Customer has a new water filter and after installing it found water reservoir is frozen. This is likely due to refrigerator set at 33? and freezer set at -9?. Corrected set temperatures and recommended that customer leave cooling off until reservoir has thawed. Took videos and sent them to KB/AHS, job complete"

"Arrived onsite for unit having water fall out of the front of the unit from the refrigerator and the ice maker not making ice. Customer said at times the ice maker would work and then stop working. The unit was making ice. But looked into the unit have water and some ice in the refrigerator. Upon further inspection. Found that the drain hose from the bottom was clogged. Cleared the clog, also shimed the drain pan in the refrigerator. Let customer know to allow the unit at least 24hrs to unthaw, and to have towed handy to soak up any water that may leak from the unit.

Arrived on site for dishwasher not starting . Ran diagnostics got float switch and dispenser error codes. Cleared error codes. Found float switch and filter area dirty. Removed grim and reinstalled filter. Removed water line from valve and cleared out any possible debris inside. Found drain hose didnt have a high loop. Placed drain hose in a high loop. Ran through diagnostics cycle (no error codes) and completed all cycles as designed. Placed in diagnostics once again and no error codes came on. To ensure it was running as designed I placed the dishwasher in a normal cycle with high temp and heated dry selected. Ran for about 15 minutes then cancelled. No issues while in normal cycle. Placed in diagnostics again to ensure it was running as designed and to triple check for error codes. Once again no error codes came on. Dishwasher running as designed. No leaks detected. Job completed.

"Arrived on site to diagnose microwave that is not running and throwing F1E4 error for power relay on control. Plugged in unit and could hear either transformer or mag buzzing and could not bypass error. Opening door causes error to stop. Control likely has a failed relay. Control board showing 0 available stock.

arrived on site and found no water in dishwasher, drain pump is running when requested. Ran a diagnostic cycle and water is not being removed. I attempted to remove dishwasher from installation and it cannot be uninstalled due to spacing without possibly damaging floor. Sent video to MS, Recommended that homeowner contact Costco/install team, job complete"

"Arrived onsite for washer not cleaning clothes properly. Upon inspection of the error code section in diagnostics I found a stored error code for motor fault. I ran the manual test and found the whole basket would agitate during heavy agitation instead of just the washplate. I lifted the unit and found a good amount of gearcase oil leaking from the pulley shield. I will need to order the motor, shifter, belt, cam, gear case and washplate due to the teeth on the underside of the washplate wearing down. Submitting for AUTHO. office to R/S once authorization is granted. ; ordrng 1 W11035747 (Gear case) and 1 W10913953 (Actuator) and 1 W10832724 (Motor) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 AUTHO (AUTHO)"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the IM arm in the off position. Customer advised they put it there because they were putting ice into the bin. I tested the ice maker and found no water dispensing into the tray. I found the fill tube was full of ice due to the valve weeping. I removed the ice from the fill tube and removed and replaced the valve and retested. Ice maker is operating as designed. Also, I found the right RC door gasket torn. I am ordering the gasket and office to schedule return service. No water leaks observed during service, job completed.; ordrng 1 W10830162 (Right RC door gasket)"

Arrived on job to replace previously diagnosed parts. Removed unit from wall and open up to find damaged transformer. Will need transformer to continue with repairs. . ; ordrng 1 KBMC140HSS03 (TRANSFORMER)

Arrived onsite and called Chris with Techline to report Damage to the liner of the brand new fridge. Advised that damage could be repaired with epoxy. Advised customer concerns with the repair could be discussed with customer care. Sr#7731218288; ordrng 1 8201700 (Epoxy kit)

Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good.

Arrived onsite for broken refrigerator frame and rail. Upon inspection found frame and rail had failed. Replaced both. Tested unit and unit is functioning properly. Job complete

"Arrived on site for a dryer not working. I tested the unit and found no heat going to it at all. I put the unit into diagnostics mode and found no stored error codes. I gained access to the burner and found the ignitor unplugged, I plugged it back in and then tested the unit. The unit is now working as designed. However, I found the console physically damaged. I am ordering the console and the office will have to reschedule. ; ordrng 1 W11413567 (Control Panel)"

"Arrived on site to diagnose oven Not heating. Upon arrival I spoke with customer and found the oven was not reaching set temp, I then placed the unit into diagnostics and found the cabinet temp at 71? f and there were no stored error codes. I ran a temp test on the unit and found that had and average of 336? when set to 350?F I calibrated the temperature by 15?f. Unit is now functioning as designed. Call complete."

"Arrived on site for washer keeps running . Found unit in drain mode, drain was in pump out mode . Reset control with 5 second start button . Ran diagnostics,got low fill errror code . Found no cold entering washer . Replaced valve. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete ."

Arrived on site for a refrigerator that has a dented door. Inspected unit at work area. Confirmed customers complaint and replaced right hand refrigerator door. Tested the unit and unit is now working as designed. Call complete.

Arrived on job for complaints of no water. Water filter frozen in housing. Turned on heater to thaw and removed for inspection but not working. Customer will thaw so we can further inspect cause I think the heater is not working from previous repair. ; saved tckt

"Arrived on site and inspected washer not completing cycles. Customer advised the issues began after recent storms, but hasnt happened in a week or so. I calibrated and unit tested as designed. Customer satisfied. JOB COMPLETE"

Arrived on site for fridge temps above normal. Ran temp checks freezer normal. Fresh was 47 . Found fluffy frost on evap cover in fresh side . Steamed out fresh evap. Diagnostics. All fans working . Thermistor checked normal. No air gaps in gasket . Fresh food door may have been left open . If call back on unit recommend changing UI and thermistor. No water leaks detected at time of service

"Arrived on site for no cool. Per tech support replaced main control,powered unit on same issue compressor not powering on,checked harness on main control all connected good,removed Orion harness to liner found damaged pin on 14 pin harness connector in liner wall,called tech support ran video chat

Arrived on site to replace wire harness. Replaced harness and now getting power but still not heating due to high voltage to coming on. Replaced both control boards . Test unit and unit test good job complete.

"Arrived on site to inspect unit for not draining, upon inspection found the unit was working normally but the disposal was capped, removed the cap from disposal and all functions returned. Complete"

"Arrived on site for loud noise. Diagnosed condenser coil vibrating against cabinet,adjusted condenser coil to prevent loud vibration noise,adjusted front assembly,ran diagnostics compressor powered on noise no longer present"

"Arrived onsite for unit not heating. Tested the unit and unit was not heating. Upon further inspection, found that the igniter was bad, replaced igniter. Tested the unit. No issues at this time. Job complete"

Arrived on site for vent hood still makeing a lot of noise. Found blade still making vibration noise on high speed only. Removed blade and motor. Installed new blade and motor. Turned on fan high speed. Noise is gone. Job completed.

Mm Job # 305350 I arrived on site for unit with F8E1 error code. After arrival I spoke with customer and learned they got this code for low fan in over speed when ever they used either wall oven. I placed the unit in diagnostics and also found stored F6E4 UI- Appliance manager status state mismatch. I ran through the check list for the F8E1 error and found 120VAC to P5-5 to N and P5-4 to N. I then tested DC voltage to P4-1 and P4-2 and found 9 volts dc. I then gained access to the back of the unit and found the blower had a loose connector. I plugged it in properly and tested the unit. Unit is now working as designed. Call complete.

Arrived on site to test unit for unit sparking. Found burned out diode and capacitor. Will need new diode capacitor and magnetron. Called Safety#7731185143 customer will call whirlpool job complete.

"Arrived on site for weak water flow. Tested water dispenser weak to no flow with filter and by pass installed,diagnosed a defective filter head. Replaced filter head checked water connections no leaks,tested water dispenser good water flow."

"Arrived on site to test unit for lights not illuminating on top of RC. Found FC module and top left modules were bad. Replaced modules, tested unit, unit works good. Customer also complained of ice dispenser not working. Found unit was not level preventing left RC door from making proper contact with door switch. Leveled unit, tested, unit is now working good. No leaks detected. Job complete."

Arrived onsite for refrigerator doors not sealing properly. Upon arrival I was informed the unit has since began to seal correctly. Both sections checked good for temps and gasket seals. Job complete.

"Arrived on site for door seal issues. Found upper freezer gasket not seating correctly to liner channel,added sealer to liner,installed gasket to channel on liner checked door seal good."

"Arrived on site for an ice maker not dispensing ice. I found per last service when the fill tube on the IM was not attached, the water from the IM was draining into the dispenser motor assembly. I disassembled the assembly and found one big block of ice. Due to this the motor was freezing up and unable to turn. I cleared out the ice and then checked the dispenser. The unit was now dispensing ice. Unit is working as designed. No leaks observed at the time of service. Call complete."

"Arrived on site to inspect unit for not cooling, upon inspection found the start device was not turning on the compressor, ordering start dev and cap. Office to reschedule ; ordrng 1 W10590088 (capacitor) and 1 Wpw10448874 (start-dev)"

(CH) Arrived on site for a damaged ice bin. Upon arrival found a 2 inch piece of plastic broken out of the ice bin. With further inspection found the door separator leaking and molding and mullion sweating indicating a mullion heater failure. Advised customer on needed repairs and rescheduled. Ordering mullion and ice bin to use on return visit. ; ordrng 1 W11122876 (Mullion) and 1 WPW10347093 (Ice Bin)

"(CH) Arrived on site for FC leaking and not cooling. Upon arrival found FC drain clogged. Upon arrival found temps in both compartments over 65 degrees. After further inspection I found no frost or signs of refrigerant getting to FC evap coil. Evap motor and condenser motors were running. Found start device functioning but compressor was shutting down due to over heating. Tried new device and found same results. Removed new start device and will need to order compressor, uv dryer, etc for repairs. Office to reschedule once availability of parts and ahw autho is acquired.; ordrng 1 W10139462 (Compressor) and 1 WP2188823 (Evaporator) and 1 2324712 (Condenser) and 1 WPW10143759 (Uv dryer) and 1 W10913906 (Access valve) and 1 Cnote (Need reschedule for 2 hr ss repair) and 1 Cnote (Need ahw autho)"

Arrived on site for oven not igniting. Upon arrival I spoke with the customer and was told the issue was intermittent. I took a test cycle and found the unit was not heating in even swings. I gained access to the back and found that the lower oven igniter was not making a good connection. I replace the wire nuts and drew amperage. Amperage was 3.5 during heating and would then change to 0 when heating was not on. This indicates the igniter is now working as designed. Call complete.

"Arrived on site to follow up on refrigerator not cooling in RC. Partially defrosted unit and removed fan scroll. Installed new fan scroll and thermistor. Tested via diagnostic and verified fan is coming on properly. Advised customer they need to defrost the unit for at least 24 hours to remove the remaining ice in the unit. Ice was so thick I was able to melt enough to complete the job, but there is still ice present in and behind evap. Customer advised to line with towels and defrost. Call complete."

"Arrived on site , found plastic around left hinge was broken off completely. Replaced lid . Ran diagnostics,all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site to inspect unit for loud noises when spinning , upon inspection found the gearcase was causing excessive resistance which led to sound. Replaced gearcase and cam and a new growling noise was apparent. ordering motor,belt and new gearcase. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 W10006384 (belt) and 1 W10677723 (motor-drve) and 1 W10870913 (gearcase)"

Arrived on site for a dishwasher that has a door that keeps falling. Inspected unit and work area. Found the left hand door hinge link broken due to extended use. Replaced link and tested unit. Unit is now working as designed. Call complete.

"Arrived on site to inspect range buzzing noises. Upon further inspection, I found when turning the front left burner on, the switch makes a buzzing sound. I pulled the unit out and removed the switch and found it had shorted out. I removed and replaced the switch and retested and unit is operating as designed. Job completed."

Arrived on site to test unit for gas leak. Applied bubbles/leak detecter solution to all possible leak points and connections. Also used leak detection device and was not able to find any leaks. No smell of gas. Unit is operating as designed. Job complete.

Arrived onsite for dryer not heating. Upon inspection found failed heating element. Replaced element. Tested unit and unit is functioning properly. Job complete

"Arrived on site to test unit for no ice production. Found ice maker was stuck in middle of cycle. Ice maker not responding to diagnostics. Verified proper voltage to ice maker. Door harness is good and no damaged. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete."

Arrived onsite with KY and found unit dispenser fill hose had pin hole leak. Replaced dispenser fill hose. Unit is now operating as designed. 2 man required to access unit.

"Arrived on site , for dryer not drying properly . Ran temp check and was getting about 214 . Ran airflow and got restricted flow . Recommend cleaning air vent . Job complete"

"Arrived on site to inspect unit for not making ice, upon inspection found the units valve was not plugged in, plugged in valve and tested unit, the water spout connector was too short causing issues, ordering spout. Office to reschedule ; ordrng 1 ICEMAKERFILLSPOUT (ICE MAKER FILL SPOUT ) and 1 RESEARCH (RESEARCH )"

Arrived onsite for refrigerator not cooling and still has same symptoms as before. Upon inspection I found the unit pulsating power. I found good DC voltage at the dispenser board. I spoke with PR and we determined that the unit is experiencing a main control board failure and I will need to submit a parts research on the control needed due to a service pointer on similar models. Ordering a control (W10818296) office to R/S once research is complete. ; ordrng 1 W10818296 (Control) and 1 RESEARCH (RESEARCH)

Arrived on site to test unit for unit shooting Flames from right rear valve. Found shorted igniter harness and bad valve. . ; ordrng 1 W10836473 (Switch harness) and 1 W11105201 (RR valve)

Arrived onsite for dryer not heating. Upon inspection I found the dryer spinning and blowing but no heat. I checked voltage at the terminal block and found only 76 VAC from L1 to L2 and 120VAc from L1 to ground & neutral and 120 from L2 to ground & neutral. I confirmed good continuity of the power cord and advised the customer they would need to get a licensed electrician out to service the units outlet for the unit to restore function. Job complete.

"Arrived onsite to replace previously diagnosed parts. Called SW to confirm process. Isolated valve, door switch and UI. Found control powering on. Further inspection found UI causing control to short. Replaced UI. Tested unit and unit is functioning properly. Job complete"

"Arrived on site and inspected trash compactor and found ram is partially down blocking trash bin from sliding back in. Engaged both switches even though Bin is out to get ram to rise up. Also found front mounting screw is broken and sticking up and had to remove it completely so that Bin can slide all the way in. job complete"

Arrived on site to test unit for error code f2e1. Found code present and UI not responding as designed. Also found unit was powering off/resetting on its own. All connections checked good. Needing autho for control and door for black unit. ; ordrng 1 W11284468 (Control) and 1 W11196118 (Door)

"Arrived on site to diagnose dryer that is not running. Checked via diagnostic and found no error codes present. Unit powers on, but if you try and start it you can hear the relay click, but not run the motor. Found good voltage at control and going out of relay. Ordering motor and belt switch to resolve. Office to schedule return when we have parts for other ticket as well.; ordrng 1 W11234001 (Motor) and 1 W11247665 (Belt Switch)"

(Ch) Arrived on site for range needing previously diagnosed main control. Upon arrival I installed and reassembled unit with new control. After testing I found error codes no longer present. Unit now functioning as designed call complete.

Arrived on site and inspected washer not completing cycles. Discovered the issues began after the recent storms. I tested it and unit tested as designed. I calibrated it and allowed the customer to wash a load of towels and unit filled to customers satisfaction. JOB COMPLETE

"Arrived on site ,replaced harness . Ran diagnostics all checked normal. Unit is now dispensing as normal. No water leaks detected at time of service. Job complete"

Arrived on site for a washing machine that?s making loud sounds during operation. Inspected unit and work area. Found the unit making a stripping sound as the unit was going through agitation. Found the cam underneath completely worn and stripping. Replaced the cam and tested the unit. The unit is now working as designed. Advised customer on loading instructions. Call complete.

Arrived on site for a washing machine that is not finishing cycles and is leaving wet clothes at the end of the cycle. Inspected unit and work area. Tested unit and found the unit not shifting into agitation. Found the actuator disconnected from the cam. Replace the actuator from another call at the same location and tested the unit. The unit is now working as designed. Call complete.; used 1 W10913953 (ACTUATOR ) from stock

"Arrived on site and inspected Washer and Found and Control Panel is unresponsive. Reset connections from control panel to control board and power cycled washer and it will now turn on and is running normal.if it happens again a new control board and control panel are needed and a second technician washer and dryer are stacked are stacked, job complete"

Arrived on site to test unit for oven not igniting. Found bake not getting any power. Will need igniter and control board

Arrived on site to replaced hinges and inner door and side panel. Replaced all parts test unit and unit test good job complete.

"Arrived on site for dryer accumulating water while not in use. I inspected the unit and work area. I found the unit heating and tumbling. I tested the air flow with th vent on and off. I found the vent restricted and not allowing proper air flow. I recommend having someone come out and check the exterior vent. If the unit is not venting properly the humid air is just going to collect in the cabinet and drum, and when the unit is not in use itll come a turn back to water. Job complete."

Arrived on site to test unit for light not turning off. Found bad control board ordering new board office to reschedule. ; ordrng 1 W11342846 (Control board)

Arrived on site to test unit for burners not working. Found large burners not igniting. Replaced burner heads test unit and unit test good job complete.

Arrived on site to install previous diagnosed parts. I gained access to the drive belt and replaced it with new. I tested the unit and it is working as designed. Job complete.

"Arrived on site to install previously diagnosed part.Replace the control and the thermistor as those were the only two items sent with me. Advised the customer to keep an eye on the unit and to call back if any other issues persist. Call complete."

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer had the unit in the garage and unplugged. I plugged the unit in and the condenser fan came on and lights came on. I tested the start device and it was good. I removed the main control panel and found the main control with burn spots. I removed and replaced the main control and tested the unit. Unit is operating as designed. No water connections to the unit, job completed."

"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I removed the ice bin and found frost build up on the motor yoke. I tested the dispenser motor and it failed. I removed the dispenser assembly and tested the motor and it is good. I removed the dispenser UI and inspected the ice chute and found the ice chute door broken and not making good contact with switch. I am ordering the ice door seal, insulation, ice door center, ice door chute assembly, spring, hinge pin, & damper rotary. Due to the ice door being broken, it no longer seals, so I recommended that the customer place a wash cloth in the chute to help vent warm air going into the ice bin and melting the ice. No water leaks observed during service, office to schedule return service due to the availability of parts.; ordrng 1 241688701 (Ice Door seal) and 1 241688601 (Insulation) and 1 241688501 (Ice door center) and 1 241688401 (Ice door assembly chute) and 1 241688901 (Spring) and 1 241689301 (Damper rotary) and 1 241688801 (Hinge pin)"

Arrived on site to test unit for oven not igniting. Test unit and found bad valve.

"Arrived on site for a refrigerator that?s not keeping temp in the refrigerator section and is forming ice on the back wall. Inspected unit and work area. Confirmed customers complaint and found refrigerator evaporator frosted over. Check resistance through the defrost heater and bimetal from the fresh food connector at the wall. Found the circuit open. Removed the connectors on the heater and checked resistance through the harness, buy metal, and heater and found all to be within range. Spoke to SW and was advised to jump across the heater and found proper resistance through the circuit with the heater removed. Was told that the issue is with the heater sporadically making connection and not making connection due to a faulty heater. Replace the heater and tested the unit. The unit is now working as designed. Call complete."

Arrived on site for refrigerator that has LEDs out in the freezer and refrigerator. Inspected unit and work area. Confirmed customers complaint and found the freezer module out in the refrigerator modules flickering. Replace the freezer module and tested the unit. All lights came on and were working as designed. Call complete..

Arrived on site for a refrigerator that?s not cooling the refrigerator or freezer sections. Inspected unit and work area. Found ice buildup in the evaporator section. Checked resistance through the defrost bimetal and found it open even though it was covered with frost. Replace the defrost heater and tested the unit. The unit began working as designed. Call complete.

Arrived on site for a Range that won?t ignite the front left burner. Inspected unit and work area. Confirmed customers complaint and found the left front igniter not even trying to ignite. Replaced igniter and tested unit. The unit began working as designed. Call complete.

"Arrived on site for arrange that will heat the call top burners or the oven. Inspected unit and work area. Removed the oven from the wall and tested voltage at the terminal block. Found no voltage on one of the sides. Found the power plug not plugged in all the way and as soon as he plug was plugged in fully, the unit began to work as designed. I advised the issue was either with the plug not being fully plugged in or it was a voltage issue inside the home.

"Arrived on site to test front burner not igniting. Found bad igniters, replaced burner heads test unit and unit test good job complete"

Arrived on site to install previously diagnosed parts. I gained access to the controls and replaced them with new. I tested the unit and it is working as designed. Job complete. Job complete.

Arrived on site for fridge not cooling. I spoke to the customer and he stated the unit is showing cooling off and wont come on. I turned cooling back on and tested voltage to the unit and found the compressor getting 120vac and 3.5 vdc. I found the compressor running at .6 amps. The refridge has started cooling. I advised the customer to monitor the fridge over the next 48 hours. Job complete.

Arrived on site to test unit for unit sparking. Found high voltage damaged will order new mag cap and diode. Office to reschedule. ; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W11493410 (Magnetron)

Arrived on site to test unit for unit giving error code.

Arrived on site to replace igniter. Found damaged igniter ordering igniter again office to reschedule. ; ordrng 2 WPW10145991 (Igniter)s and 2 W10833887 (Igniter)s

"Arrived on site for fridge not cooling properly. I inspected the unit and work area. I gained access to the evaporator and found an ice ball on the cap tube. I gained access to the compressor and found it pulling .5amps. I found the cap tube line bubbling up were the leak is at. Job complete"

Arrived on site for washing machine making a clicking noise at the end of the cycle. I gained access to the gear case and found the slider was damaged. I replaced the slider and tested the unit. It is now working as designed. Job complete.

Arrived on site for dryer not heating. I inspected the unit and work area. I found the thermal cut off and thermostat bad. I replaced both. I tested the unit it is now working as designed. Job complete.

Arrived on site for dryer not powering on. I inspected the unit and work area. I found good voltage to the control and terminal block. I found the control no sending power to the UI. I am ordering the UI and main control to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W11378950 (Ui) and 1 W11491458 (Control)

"Arrived on site to inspect cooktop turning itself on. Upon further inspection, I found the glass cooktop cracked at the front bottom center at the corner of the vent (photo).Job completed."

"Arrived on site to inspect microwave heating too hot. Using my multimeter, I got a measuring cup and filled with 10oz of water and using my thermal lead I test3d the temp of the water which was 78 degrees. I placed the cup of water in the microwave and tested on High for 30 seconds. At the end of time, I tested the temp of the water and it showed 106 degrees, a difference of 28 degrees which is within the specified temp range mentioned in the service tech sheet. I advised the customer of my findings and that no repairs are needed at this time.

"Arrived on site to tall previously diagnosed and ordered part. Due to the unit being installed without a damper, I installed a damper and tested. Damper and unit is operating as designed. Job completed."

"Arrived on site for a refrigerator losing cool in the freezer compartment. Upon arrival the customer had the unit unplugged and already pulled out. I checked the temps in order to ohm out the thermistors correctly. The FC was at 47?F and the RC was at 65?F. The RC thermistor read 3.53k ohm (which is good), the FC thermistor read 5.72k ohms (which is good), and the FC defrost thermistor at 7.8k ohms (which is good due to having some frost on evap still). I gained access to the FC evap and found ice build up again (Pic in SD). I put the unit into diagnostics mode and ran a short defrost and found the element getting the proper voltage. It also began melting the ice and heated properly. I found all airflow components running as designed in diagnostics test three. I found no ice on the RC evap. I gained access to the pantry UI and found it good. I then ran test four in diagnostics and found it ran through as designed. I checked the harness at the deli control and found it good. I could not replicate a failure at the time of service. Due to the HV control and LED control often throwing each other off to create similar issues, Unit is working as designed at the time of service.

Arrived onsite for refrigerator door with dents and scratches. I confirmed the complaint and replaced the RC door. No air leaks in the gasket. Job complete.

"Arrived on site for a dishwasher with no power. Upon further inspection I found the console completely unresponsive. I checked voltage at the terminal block and found 120VAC. I ohmd out the fuse and found it good. The unit will need a new console, control, harness, and latch to complete the repair. I Switches for latch - 4318273. Control panel - WP8535166.; ordrng 1 CNOTE

Arrived on site for wall oven not operating. Upon arrival gained access to and tested the thermal fuse to find it pulling 120V but not pushing anything indicating the fuse has failed. We replaced the thermal fuse and reassembled the unit. Tested all functions to find the unit operating as designed. Call complete.

"Arrived for washer not starting . Ran diagnostics. Got only off balance load . Unit is level. Ran test wash , found no hot water . Removed hose and found debris in hose . Removed obstruction. Ran wash test all checked normal.