We serviced a
KENMORE DRYER
Model 110.696228
Near Cedar Park, TX 78613
Scott
Job Details: 04/18/2022
Arrived on site for no lint getting on lint screen . Found dryer had been pushed to far back and to the side of vent causing vent hose to be pinched and restricted air flow . Adjusted vent and now proper air flow .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Austin, TX 78732
Justin
Job Details: 04/18/2022
"Arrived on site to install previously diagnosed part. I installed the new start device and found the compressor still overloading. I measured amp draw and found it would ramp to 17 amps, drop to 9, and run about ten seconds before it cuts off. It would continue to cycle like this. This indicates a faulty SS issue. I am ordering all SS parts. Office to reschedule with SS tech and a 2 hour job. ; ordrng 1 W11368877 (Evap) and 1 W11370574 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (Drier) and 1 R600Kit (R600 Kit) and 1 Nitrogen (Nitrogen) and 1 LokringKit (Lokring Kit) and 1 W11559685 (Condenser Drip Tray) and 1 W11504415 (8.5/8 NR-MS-00) and 1 W11504431 (7/5 NR-MS-00) and 1 W11504416 (8.5/6 NR-MS-00) and 1 W11504432 (6/5 NR-MS-00) and 1 W11504434 (6/2 NR-MS-00) and 1 W11506620 (8 NK- AL-00) and 1 W11504419 (8/7 NK-AL-00) and 1 W11504449 (4/2 NR-AL-00)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Austin, TX 78753
Scott
Job Details: 04/18/2022
"Arrived on site for shelf broken . Found deli tray bracket broken . Ordering bracket , rollers and pins . No water leaks detected at time of service. Call to set return ; ordrng 1 W10628698 (Meat pan) and 2 W10628713 (Roller)s and 2 W10628712 (Pin)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78754
Scott
Job Details: 04/18/2022
"Arrived on site for washer leaking . Ran diagnostics,ran manual fill till tub was 3/4 way full. Drained unit . Couldnt duplicate any leaking . After talking to tenant ,found they were filling fabric softer completely. Instructed tenant on proper soap usage . No other issues found . Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Austin, TX 78754
Scott
Job Details: 04/18/2022
"Arrived on site to replace motor and blower wheel. Found parts not needed , found outlet miswirered . White neutral was hot . Construction side electrician was on site . He corrected outlet . Dryer is performing normally . Job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ00
Near Salado, TX 76571
Gerry C
Job Details: 04/18/2022
"Arrived to instal previously diagnosed and ordered parts. During sealed system pre-inspection I found the air diverter on the lower panel folded over and preventing correct airflow. This caused the high side heated air to recirculate through the system and cause excessive ice melting and low production. I removed the air dam and reinstalled it correctly and tested. The unit had debris in the lower area and I removed it. I verified two ice slabs produced and dropped onto the cutter grid, as designed. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5NHAXNB01
Near Georgetown, TX 78628
Gerry C
Job Details: 04/18/2022
"Arrived to inspect no cool. I found that another service company had installed a hot start device several years ago and it had finally destroyed the motor in the compressor. The unit drew 14 amps, descending to 13.4 and a buzz could be heard from the compressor with no apparent rotor movement.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Georgetown, TX 78626
Gerry C
Job Details: 04/18/2022
"Arrived to inspect no operation. I found the screw for the change unit had backed out and required re-tightening. I tested operation and the operated as designed. No leaks observed during service. I advised the CX that both washers should have at least 1-2 2Xs installed under the rear legs to allow the spin basket assys to center within the chassis, as the floor is leaning down in the back, substantially."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Pflugerville, TX 78660
Vincent
Job Details: 04/18/2022
"Arrived on site to inspect water flow issues on refrigerator. Inspected unit and work area. CX explained to me that water dispenser will work perfectly and have great water pressure but then it will have slow pressure. I explained to CX that water supply is having to much debris and causing filter to clogged up, advised CX to use unit with no water filter for 1 month and then install a new filter and see how it works, because they have a lot of construction in the area and water lines carry so much dirt and rocks. No water leaks detected during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Cedar Creek, TX 78612
Tyler L
Job Details: 04/18/2022
"Arrived on site for complaints of water not filling all the way. Checked for any error codes and found none. Ran factory diagnostics and unit passed. Set unit on deep fill and monitored. Unit filled and washed normally. Agitate and spin and drain working well also. Advised customer that this is now the unit is designed. No water leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Kyle, TX 78640
Andrew
Job Details: 04/18/2022
"Arrived on site to test unit for no ice production. Customer stated she was going to call and cancel work order as ice maker has been working great. Allowed me to diagnose anyway. Found temps were correct. Door switch and ice bin switch tested good. Found continuity through door harness was good with no broken wires. Did find ice cubes were caught on air grill possibly preventing feeler arm from sensing an empty bin. Removed ice, tested unit, unit working good. Water line not frozen. Ice maker ran harvest cycle with no issues. Valve filled properly. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Pflugerville, TX 78660
Vincent
Job Details: 04/18/2022
"Arrived on site to install previously diagnosed part, installed new motor and unit was not spinning was only humming attempting to agitate, moved it by hand and starts to but as soon I stoped it and tested gaing would just do the same, new motor was a defective part. Office to order parts and reschedule for next visit. No water leaks detected during service. ; ordrng 1 W11423758 (Gear case) and 1 W10721967 (Splutch assembly) and 1 W11239857 (Belt) and 1 W11481722 (Actuator) and 1 W11026785 (Motor)"
We serviced a
KITCHENAID OVEN
Model KEBS109BSS00
Near Pflugerville, TX 78660
Vincent
Job Details: 04/18/2022
Arrived on site for built oven not mounted correctly. Unit can not go back any further because of the gas line in the way. I explained to CX and he understood. No gas leaks detected during service. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Pflugerville, TX 78660
Vincent
Job Details: 04/18/2022
"Son site for dryer no power, inspected unit and work area, tested unit and found no stored error codes. Removed top and front cover to inspect all harnesses and they where are plugged in correctly also control harness. Found wall outlet a little lose advised CX to get it checked. No water leaks detected on steam dryer. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HV3
Near Hutto, TX 78634
Vincent
Job Details: 04/18/2022
"Arrived on site for microwave, installed properly diagnose parts, unit is now working as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Hutto, TX 78634
Vincent
Job Details: 04/18/2022
"Arrived on site for refrigerator making noise, inspected unit and work area. Found evaporator building thicker frost on rails and starting to freeze up making fan noises the top mullion in the FC bent in causing warm air flow into the cabin and cause it to start to freeze up because the doors are not sealing properly. Called tech line to let them know of my findings and spoke whit Chris, SR# 7733453698 unit is non repairable. CX to contact Whirlpool resolutions. No water leaks detected during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78665
Vincent
Job Details: 04/18/2022
"Arrived on site to install previously diagnosed parts on washer, inspected unit and work area. Disassembled unit and removed old parts to install new. Yes hed unit and unit is now operating as designed. No water leaks detected during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Tyler L
Job Details: 04/18/2022
"Arrived on site for Safety call for dishwasher leaking. Found drain hose disconnected. Secured all water lines and tested. Ran normal cycle and monitored, and found no water leaks. Unit functioning as designed. Called safety team to report findings 7733408501. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Kyle, TX 78640
Andrew
Job Details: 04/18/2022
"Arrived on site to test unit for damage console. Verified damage to console. Replaced console, tested unit, unit working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near San Marcos, TX 78666
Andrew
Job Details: 04/18/2022
"Arrived on site to test unit for not spinning/agitating. Found stored error code f7e5(shifter problems). Found harness to actuator and drain pump were not secured to gearcase and got damaged from hanging freely, fixed harness with butt connections. Also found actuator was missing a bolt and one side was not set correctly causing damage. Replaced actuator, also replaced control as a precautionary. Tested unit, unit now working as designed. Found loud screech when spinning. Noticed belt had one thread left and loose. Replaced belt unit now working good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Marcos, TX 78666
Andrew
Job Details: 04/18/2022
"Arrived on site to test unit for not cooling. Found FC evap completely frosted over. Removed frost and found heater not connected. Also found thermistor wire was cut. Removed excessive frost, secured heater connection, replaced thermistor and replaced control as a precautionary. Heater now engaging. Compressor running and pulling 1amp. Condenser motor and evap motor engaging properly. Damper opening and thermistors in range. No leaks detected. Job complete."
We serviced a
GE DRYER
Model DHDSR46EG1WW
Near San Marcos, TX 78666
Andrew
Job Details: 04/18/2022
"Arrived on site to replace start switch, console and knob from previous diagnosis. Verified parts were needed. Installed parts, tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Smithville, TX 78957
Matthew
Job Details: 04/18/2022
"Arrived onsite for stand alone freezer not cooling. Upon arrival unit was cooling properly. Items in freezer are frozen. Inspected evaporator and unit has good frost pattern. During inspection unit also when through defrost cycle. With unit cooling, no excessive buildup, fans working and defrost circuit functioning properly, could not duplicate the issue. Customer stated this happened once before about 2 months ago. He unplugged the unit for about an hour to clean it out , plugged it in and unit has been working since. Could potentially be a control intermittent failure. If symptoms persist recommend control and thermistors."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS
Near Bastrop, TX 78602
Matthew
Job Details: 04/18/2022
Arrived onsite for range not functioning at all. Upon arrival found display not functioning. Heating not functioning. Inspected unit and found failed wiring harness. Replaced harness. Tested cooktop and bake function. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Bastrop, TX 78602
Matthew
Job Details: 04/18/2022
"Arrived onsite for microwave not ventilating properly. Upon arrival inspected unit. Customer believed was not ventilating . Tested unit and found fan is functioning as designed. Tested all three speeds and vent was present in each. Documented with tech line, provided SR#7733459882. Found that the main burners on the range were not directly under the hood vent. The layout was not sufficient for ventilation. Unit is functioning as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Bastrop, TX 78602
Matthew
Job Details: 04/18/2022
Arrived onsite to replace previously diagnosed parts. Upon arrival while replacing the console found part not complete. Need to order UI (electronic portion). Office to confirm on delivery. Spoke to routing and Wednesday is the soonest we can return. Office to schedule; ordrng 1 W11478519 (UI)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Bastrop, TX 78602
Matthew
Job Details: 04/18/2022
Arrived onsite for microwave damaged skin. Upon arrival found customers complaint was due to right side bowing out. Found unit to be in line with Service pointer W11607452. Per notes documented with tech line sending pics and videos. Need to follow service pointer. Screw part number not found. Getting with SR for parts research. Office to reschedule ; ordrng 1 Partsresearch (Parts research)
We serviced a
MAYTAG DRYER
Model MLG22PDAWW1
Near Bastrop, TX 78602
Matthew
Job Details: 04/18/2022
"Arrived onsite for unit not heating. Upon arrival tested unit. Found unit powering on and tumbling but no heat. Tested components; fuse, high limit, thermostat and all seemed no be testing correctly not under load. Called SW for assistance. Ran checks and recommended replacing Cpu / ccu, and coils set. Also ordering igniter. No parts breakdown available for unit. Contacted SR and will do parts research. Office to reschedule"
We serviced a
GE REFRIGERATOR
Model GSH25JSDBSS
Near Bastrop, TX 78602
Matthew
Job Details: 04/18/2022
Arrived onsite for ice maker over producing ice. Upon arrival found ice bucket overflowing with ice. Shut off area not functioning properly. Replaced ice maker assembly. Tested and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Andice, TX 78628
Gerry C
Job Details: 04/18/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the cavity TCO due to prior liquid incursion and tested. I could not recreate the issue and tested over 30 times with several minutes to 10-20 seconds per test. I verified cabinet and door adjustment and the unit worked as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Buda, TX 78610
Andrey
Job Details: 04/18/2022
"Arrived on site to replace previously diagnosed latch and shift actuator, replaced latch, shift actuator and control as precautionary tested unit, unit now running as designed, customer purchased drain hose part number W11244231 from job 338089, ; ordrng 1 W11244231 (Hose)"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Austin, TX 78737
Andrey
Job Details: 04/18/2022
"Arrived on site to test unit for no drain, tested unit found long drain error, and cracked bellow , exposed back panel and found found water is leaking from tub bearings, explained to customer what needs to be replaced to fix issue,
We serviced a
GE VENTHOOD
Model ZV36SSF1SS
Near Austin, TX 78732
Justin
Job Details: 04/18/2022
Arrived on site for a vent hood not working properly. I tested the unit and found the motor catching and not working properly. I found the blower motor needing replacement. In order to safely remove and install a new motor a second technician will be needed. Office to get autho and reschedule with a second tech.; ordrng 1 2ndtech (2nd tech)
We serviced a
GE REFRIGERATOR
Model TFX30PPDBBB
Near Bastrop, TX 78602
Matthew
Job Details: 04/18/2022
"Arrived onsite to replace previously diagnosed parts. Replaced compressor, dryer and valve. Pulled vacuum and held. Charged per spec and running pressure at 0/125 psi. Unit is functioning properly. Advised customer to watch for temperature stabilization of next 48 hrs. Customer understood. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW1
Near Dripping Springs, TX 78620
Andrey
Job Details: 04/18/2022
"Arrived on site to test unit for no power, tested unit found UI unresponsive, UI receiving voltage but not powering on, replaced part, tested unit , unit now running as designed, no leaks detected job complete"
We serviced a
GE REFRIGERATOR
Model GSS22SGRBSS
Near Dripping Springs, TX 78620
Andrey
Job Details: 04/18/2022
"Arrived on site to test unit for broken lever, tested unit found broken lever, attempted to replace lever and noticed the housing is cracked around mounting screws, ordering housing and returning with lever, customer does not want any repair done to ice maker, because it is not covered office to reschedule ; ordrng 1 WR17X11170 (HOUSING SHIELD DISP.)"
We serviced a
SAMSUNG WASHER
Model WF331ANWXAA/05
Near Leander, TX 78641
Lou
Job Details: 04/18/2022
"Arrived on site to inspect washer not spinning properly. Upon further inspection, I attempted to spin the drum by hand and it failed to spin freely. Also found the drum badly warped. I found the front panel, near the bellow, badly rusted. I advised the customer that the cost to repair is not cost effective due to the age of the unit and the amount of parts needed for the repair and they advised they would purchase a new unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78722
Joe Z
Job Details: 04/18/2022
Arrived onsite to install previously diagnosed parts. Replaced sump and motor. Test unit and unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78645
David S
Job Details: 04/18/2022
"Arrived on site for dishwasher not heating. I inspected the unit and work. I ran a diagnostics cycle and found the unit heating. I found a lot of plastic dishes in the dishwasher, I spoke to the customer, and found out they use a lot of plastic dishes. I recommend using the heated wash and trying to souround the plastic dishes with any glass, metal, ceramic or Pyrex dishes she has to help the plastic dry. I called techline and spoke to Adrian, he advised replacing the owi sensor and the use of rinse aid. I received sr # 7733459136"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Leander, TX 78641
Lou
Job Details: 04/18/2022
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, using my jumper wire, I tested the ice maker from points T-H and it harvested but failed to call for water. Due to the ice maker being the original, the ice maker and harness will need to be replaced. I attempted to contact the owner and did not make contact. I am ordering the ice maker and harness and CNOTE-SCHEDULE AS 1ST CALL and scheduled return service for 04/22/22. No water leaks observed during service.; ordrng 1 W10882923 (Ice maker) and 1 CNOTE (TENANT NEEDS 1ST CALL PLEASE) and 1 W11029433 (IM harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Lou
Job Details: 04/18/2022
"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F7E2. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. The dispenser, drain pump, and element are all operating as designed
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Austin, TX 78738
Brandon
Job Details: 04/18/2022
"Arrived on site to inspect unit for loud noise, found failed idler pulley. I replaced idler pulley, unit tested good.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Austin, TX 78738
Brandon
Job Details: 04/18/2022
"Arrived on site to inspect unit for lights not working and ice maker not working, found failed module, failed Ice maker control boards and broken bracket. I replaced control boards, and module and ordering bracket to be shipped to customer. ; ordrng 1 W10749631ship2cust (Bracket for IM cover)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near The Hills, TX 78738
Brandon
Job Details: 04/18/2022
"Arrived on site to inspect unit for not making ice, and not cooling properly at all times. Found failed ice maker as well as failed condenser fan motor. I replaced condenser fan motor as well as ice maker. Ran diagnostic tests to ensure problems have been solved, unit tested good.
We serviced a
MAYTAG WASHER
Model WTW5000DW1
Near Liberty Hill, TX 78642
Lou
Job Details: 04/18/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the unit not spinning, using my washplate removal tool, I removed the washplate and removed the hub and found it badly stripped. Inspected the gearcase and found the spindle gear teeth beginngin to wear. I replaced the hub and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Liberty Hill, TX 78642
Lou
Job Details: 04/18/2022
"Arrived on site to inspect refrigerator water not dispensing, ice maker not working and gasket needing to be replaced. Upon further inspection, I tested the water dispenser and water flow was very slow. Also found the right RC door gasket badly torn I removed and replaced the filter head and tested the water dispenser and ice maker and both are operating as designed. When I went to replace the gasket, I found I had the wrong part. I am ordering the right RC door gasket and scheduled return service for 04/21/22. No water leaks observed during service."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Andice, TX 78642
Lou
Job Details: 04/18/2022
"Arrived on site to insect oven not working. Upon further inspection, the customer advised that they were using the unit and the fan wouldnt turn off after the unit was turned off. They advised that the fan stayed on for a day then they cycled power at the breaker and it turned off. I placed the unit in diagnostics and checked error codes and I found F2E1. Cleared the code and tested the unit on Bake at 350degrees. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps and found the unit heating properly. Due to the error code and control panel glitching, I am ordering the control panel and office to schedule return service due to the availability of the part. ; ordrng 1 W11093241 (Control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Andice, TX 78628
Lou
Job Details: 04/18/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and shaped it with my heat gun. Checked for any gaps and found none and unit is operating as designed. No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78734
Brandon
Job Details: 04/18/2022
"Arrived on site to replace failed solenoid, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Austin, TX 78734
Brandon
Job Details: 04/18/2022
"Arrived on site to inspect unit for no ice production, found failed ice maker, I replaced ice maker, unit filled with water."
We serviced a
MAYTAG WASHER
Model MVWC300VW1
Near Austin, TX 78737
Brandon
Job Details: 04/18/2022
"Arrived on site to inspect unit for not completely cycles, found clutch/brake assembly had failed causing basket not to spin. Ordering clutch and brake. ; ordrng 1 WP8299642 (Clutch) and 1 W10820043 (Brake)"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78752
Joe Z
Job Details: 04/18/2022
Arrived onsite for Washer will not drain or complete cycles.Upon arrival ran diagnostics and found F2-E1 stuck key. Found button intermittently staying stuck on pause. Need to replace control. Replaced control and test unit on a quick cycle. Unit operates correctly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD8500DR1
Near Austin, TX 78746
Jacob
Job Details: 04/18/2022
Arrived onsite for a unit not heating. Tested the unit and did not see the igniter turn on. Tested the fuses and omed out the igniter and all checked good. Checked the plug on the wall with the GFCI tester and power showed incoming power to be wrong. Let customer know that power needs to be fixed to better test the unit. Customer also said about the seal at the rear basket had ripped. Saw the tear . Rescheduled with customer ; ordrng 1 W11189144 (Seal) and 1 Wp279368 (Adhesive)
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Leander, TX 78645
David S
Job Details: 04/18/2022
Arrived on site for front left burner not igniting. I inspected the unit and work area. I found the unit sparking but hard to light. I pulled the burner head and found the ignitor aligned in the enter. I placed the burner head on top the ignitor and tested it. I found it sparking low. I am ordering a new burner head for the unit. Reschedule for Wednesday 4/20/22; ordrng 1 W11344539 (Burner head)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Austin, TX 78704
Jacob
Job Details: 04/18/2022
Arrived onsite for unit over freezing food in the refrigerator section some times. Upon looking at the unit all temperatures checked normal. Customer said that they had the unit filled to capacity on the inside of the freezer and that the colder air was traveling down to the refrigerator making the refrigerator be colder. Customer had since pulled out some of the food from the FR and said that it has not any issues since. Did explain that the customer was correct about the issue. No other issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WET3300SQ1
Near Austin, TX 78741
Jacob
Job Details: 04/18/2022
"Arrived onsite for unit not advancing after water is put into the unit. Tested the unit. Upon further inspection, found that the lid switch is broken. Ordered part. Rescheduled with customer. ; ordrng 1 WP3355458 (Lid switch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78702
Jacob
Job Details: 04/18/2022
Arrived onsite for unit not filling with water. Tested the unit and unit gave an F7E2 speed wash mode failure. Replaced the switch and tested the unit but it did not help to fix the unit. Ordered parts. Office to reschedule ; ordrng 1 W11462460 (Control) and 1 W11460946 (Pump & motor)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lago Vista, TX 78645
David S
Job Details: 04/18/2022
"Arrived on site for washing machine throwing an error code. I gained access to diagnostics and found foe9 of balance code. I gained access to the gear-case and it leaking oil. I am ordering the control, Gear case, slider. The office will reschedule when we have eta on the parts; ordrng 1 W11419171 (Control) and 1 W11449841 (Gear case) and 1 W10734521 (Slider)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78702
Jacob
Job Details: 04/18/2022
"Arrived onsite for unit leaking. Tested the unit and unit was leaking water, upon further inspection, found that water was leaking from the drain pump. Looked at the drain pump and found one of the locking fins were broken when the sump and motor was replaced because the customer said the leaking did not happen till after the sump and motor was replaced. Took pics. Ordered a new pump and motor. Customer does not have to pay for the part replacement. Spoke with PR on the issue. Rescheduled with customer ; ordrng 1 W10876537 (Drain pump)"
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS4
Near Austin, TX 78734
Leonardo
Job Details: 04/18/2022
Arrived on site to replace harness. Found brown wire to float cut. Replaced harness test unit and unit test good job complete. No leaks present at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334DSS1
Near Lakeway, TX 78734
Leonardo
Job Details: 04/18/2022
Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete. Job complete no leaks present at this time.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Lakeway, TX 78734
Leonardo
Job Details: 04/18/2022
Arrived on site to test unit for burner getting hot on red but then seem to turn off then turn back on. Test unit and burners getting correct power but burners have new regulator in the center. Called Techline and 7733456696 Techline said everything is normal.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78749
Leonardo
Job Details: 04/18/2022
Arrived on site to test unit for pro wash anot responding. Found shorted keypad. Replaced console test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Austin, TX 78748
Leonardo
Job Details: 04/18/2022
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Will need to replace sump and motor
We serviced a
WHIRLPOOL COOKTOP
Model JED3536GB01
Near Austin, TX 78737
Leonardo
Job Details: 04/18/2022
Arrived on site to test unit for cracked cooktop on corners. Advised customer that will be cosmetic and not covered after the 30 days.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Waco, TX 76707
Jonathan M
Job Details: 04/18/2022
"Arrived on site for a range that is still clicking. Inspected unit and work area. Spoke to PR and was advised that at this point, the issue would be with the switch harness. Replaced the switch harness and tested the unit. The unit is working as designed for now but advise the customer to keep an eye on the unit if further issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78739
Luis
Job Details: 04/18/2022
"Arrived on site. Diagnosed a defective bin from manufacture process,replaced bin assembly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Woodway, TX 76712
Jonathan M
Job Details: 04/18/2022
Arrived on site four a refrigerator that is not making ice. Inspected unit and work area. Attempted to dump the icemaker and found that the water valve was kicking on a tin cycle but water was not flowing through. Checked the fill tube for any evidence of ice blockage in the fill tube. Could not find any ice buildup in the fill tube. Checked behind the unit and removed the inlet water supply line. Found there was no water coming to the refrigerator at all. I had the customer attempt to turn his water valve at the wall to see if any water would come through the waterline and no water was coming through in any position. Advise the customer the issue was with their incoming water supply line as the unit has no water to make ice. The unit is working as designed. Advise the customer do you have a plumber figure out the water supply issues. Call complete.
We serviced a
MAYTAG WASHER
Model WTW8040DW4
Near Hewitt, TX 76643
Jonathan M
Job Details: 04/18/2022
"Arrived on site for a washing machine that is leaking when the unit is not in use. Inspected unit and work area. The customer advised that the unit seems to drip out of the dispenser even when the unit is not being used and her basket is consistently wet regardless of whether she dries it out or not. Tested the unit and could not replicate the issue due to not enough water being inside the dispenser housing. I did check the valves and confirmed that the control was not sending any voltage to either valve. Replaced inlet water valve and tested the unit. The unit began to work and operate as designed without leaking for 15 minutes after the testing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Gatesville, TX 76528
Jonathan M
Job Details: 04/18/2022
"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirmed the customers complaint and found the customer had unplugged the unit. The customer stated that the unit was flowing fine and then all of a sudden stopped cooling all together. She said that her freezer got too refrigerator temperatures before she removed all of her food. She then explained that afterwards, she found the unit leaking water from underneath the unit when it was unplugged. I did inform her that it sounded like her issue was a defrost issue. Check the heater at the evaporator and found it measuring 89.7 ohms. checked continuity through the freezer harness and found proper continuity. And when I went to reconnect the heater, I found one of the wires inside the connector had broken loose from the actual connector potentially causing the heater not to be fully connected. Re-seated the wire inside the connector and reattached the heater. I went ahead and also replaced the thermistor just due to the potential other defrost issue. I reassembled the unit and the unit is now working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Gatesville, TX 76528
Jonathan M
Job Details: 04/18/2022
Arrived on site for a wash machine thats not allowing hot water to come into the unit. Inspected unit and work area. The customer advised that the unit does pull in hot water and cold water but she was not understanding as to why the unit wasnt as hot as her prior washer. Ran unit through diagnostics and found no stored error messages. Ran through manual testing on both hot and cold water valves. Found both to be working as designed. Ran the unit through a hot water wash on whites. Found the unit heating and operating as designed. Went through the user care guide and showed the customer the wash temp section that goes over wash temperature variances. Do unit is working as designed. Call complete.
We serviced a
LG RANGE
Model LDE3037ST
Near Georgetown, TX 78626
Jonathan S
Job Details: 04/18/2022
Arrived on site for ante front left burner not working. Customer stated hat he had previously replaced burner and still did not work. Inspected unit and work area. Tested burner to verify failure and found burner working as designed. Tested a couple times and found unit operating as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/18/2022
"Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Performed diagnostics mode and found error code F7-E1, heating element. Monitored test cycle and measured amp draw to heating element. Found element not draw amps. Gained access to control and measured resistance. Found failed element.
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/18/2022
"Arrived on site for washer making abnormal noises. On arrival customer had a load of wet towels in unit. Ran drain and spin cycle and found no abnormal noises. Inspected unit and work area. Performed diagnostics mode and checked fault codes, none found. Ran automatic test cycle and monitored components operation. Ran manual spin and unit is operating as designed. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/18/2022
"Arrived on site for refrigerator RC lights not working. Inspected unit and work area. Found FC light out too. Gained access to FC light and bypassed circuit. Found failed FC module. Found service pointer W11460554D. Found labor and part covered under special project # S191AQ. Removed failed module and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/18/2022
"Arrived on site for refrigerator making abnormal noises. Customer informed me that noise was present since last night. Inspected unit and work area. Performed diagnostics mode and tested components operation. No abnormal noises occurred. Customer had recording on noise and sounded resemble the warning label on power cord tapping back of unit. Pulled unit out and corrected warning label. Unit is working as designed, no water leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/18/2022
"Arrived on site for dryer not heating. Inspected unit and work area. Measured incoming voltage with unit running. Found 125 volts to ground from L1 and L2. Found from L2 to L1 with dryer running showing 0 volts, indicating a floating neutral. Reset circuit breaker and tested dryer operation. Found unit heating. Spoke with customer on circuit breaker . Unit operating as designed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/18/2022
"Arrived on site for oven combo not heating to proper temperature. Inspected unit and and work area. Performed diagnostics mode and checked fault codes, found none. Performed temperature test at 350?. Found average temperature at 341?, calibrated unit +10. Spoke with customer on calibration and tools settings. Unit is operating as designed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/18/2022
Arrived on site to diagnose an ice machine that is not producing ice. Found external drain pump failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Leander, TX 78641
Kimo
Job Details: 04/18/2022
Arrived onsite for dryer making noise when in use. Upon inspection I found that the tensioner pulley had failed. I replaced pulley and tested unit and found unit operating as designed. Job complete
We serviced a
MAYTAG WASHER
Model MHW8630HW0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/18/2022
Arrived on site to diagnose a washer that is over sudsing occasionally. Tested unit and found no failures to unit at this time. Advised customer on findings and soap usage to prevent issues. No repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS20
Near Leander, TX 78641
Kimo
Job Details: 04/18/2022
Arrived for oven with Broken or Missing Parts. Upon inspection I found receiver pushed in I corrected this and mounted door and tested door several times and door operating as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/18/2022
Arrived on site to diagnose an oven that is not baking at proper temperature. Found temp too low and adjusted calibration to compensate. All is working properly at this time.
We serviced a
JENN-AIR DISHWASHER
Model JDB3600AWS5
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/18/2022
Arrived on site to diagnose a dishwasher with a door not opening and closing properly. Found link cable broken and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Granite Shoals, TX 78654
Cliff
Job Details: 04/18/2022
"Arrived on site to diagnose a refrigerator that is over cooling in the rc. Found temp averages withing proper range, made adjustment to cooling offset to help with issues homeowner is having. Also reiterated on air channels needing to be clear of packages to allow proper circulation. No further repairs needed and no leaks were found at time of service."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Marble Falls, TX 78654
Cliff
Job Details: 04/18/2022
Arrived on site to diagnose a dryer with damaged seal. Found door gasket torn and replaced it. Advised customer to let adhesive cure for 24hrs before using unit. No further repairs needed and job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBRA22KMSS00
Near Marble Falls, TX 78654
Cliff
Job Details: 04/18/2022
Arrived on site to diagnose a refrigerator that is leaking. Found defrost drain frozen over and thawed drain. All is working properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Leander, TX 78641
Kimo
Job Details: 04/18/2022
Arrived onsite for range with gas smell. Upon inspection I found no leaks at all orifices and the gas feed line. Tested unit and found unit operating as designed. I found that the customer did not have the anti- tip anchor. I advised them to contact whirlpool directly about it. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/18/2022
"Arrived on site for range broil shutting off. Inspected unit and work area. Tested broil operation and found broil flame staying on. Tested cooktop burners and all operating as designed. Performed temperature test on bake mode at 350?, found average temperature at 355?. Found customer attempting to broil with door opened, informed customer door must remain closed when broiling. Spoke with customer on service performed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Marble Falls, TX 78654
Cliff
Job Details: 04/18/2022
"Arrived on site to diagnose a refrigerator that is not producing ice consistently. Found wide temp swings in diagnostics but good averages. Unit doesn't appear to be cycling in and out of defrost properly. Changed unit to operate on timed defrost setting, and advised customer to monitor unit for proper operation. No leaks were found at time of service."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Leander, TX 78641
Kimo
Job Details: 04/18/2022
Arrived onsite for MW with no power. Upon inspection I found that the thermostat was broken. installed new thermostat and tested unit and found unit operating as designed.
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Temple, TX 76504
Jonathan M
Job Details: 04/18/2022
"Arrived on site for arrange that is glowing orange and then making a beeping sound. Inspected unit and work area. The customer advised the reason why she called was because after this happened the second time, the unit was still hot the next morning. I tested the unit and the unit began to heat and operate as designed. Could not get the unit to fail. I ran the unit through diagnostics and found an F8 E3 (oven cooling fan over speed) error code. I called Whirlpool Techline and spoke to Chris SR# 7733452624. He advised that based on that error message, the issue would have to be with the cooling fan or speed sensor and to replace the blower. Ordering the blower and reschedule the customer to 4/21. The service will need a little longer due to this being a commercial pro style range where the feet will need to be adjusted down and added safety precautions for the floor to get access to the rear. ; ordrng 1 W11248652 (Blower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Temple, TX 76501
Jonathan M
Job Details: 04/18/2022
"Arrived on site for a refrigerator that is dispensing too much ice and has ice buildup near the icemaker. Inspected unit and work area. Confirmed the customers complain about ice buildup in front of and underneath her ice bin. Ice was small and not due to water leakage. Attempted to test the dispensing portion of the customers unit. Found the unit dispensing ice as designed. I called Whirlpool Techline and spoke to TJ SR# 7733451421. He advised that the unit will ice up some towards the front of their ice bin and hat the customer needs to clean that periodically to make sure the bin doesnt get frozen into the door. As far as the ice goes, he stated that since the ice does dispense, there is not a way to adjust the ice dispensing because its all variant depending on ice cubes. He advised to make no repairs and to contact the extended warranty to report the findings based on number of calls about the same issues. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Georgetown, TX 78628
Gerry C
Job Details: 04/18/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the gear case and associated components and installed the replacement suspension. I calibrated the unit and tested in manual and automatic modes. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Austin, TX 78721
Tyler L
Job Details: 04/18/2022
"Arrived on site for install of previously diagnosed parts. Installed new UI & Control board kit. Kit came with new HV board and new User Interface board. After install, tested in diagnostics. All checks normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78747
Luis
Job Details: 04/18/2022
"Arrived on site for no,cool in fresh food section. Found evaporator incased in ice,ran diagnostics,thermistors passed,ran heater,heater powered on diagnosed controls not entering self defrost cycle,ordering ui,main control and thermistor. Customer will defrost unit. ; ordrng 1 W11518204 (Ui) and 1 W11558182 (Main control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78723
Tyler L
Job Details: 04/18/2022
"Arrived on site for complaints of not washing. Found that unit will fill but not was. Draining well. Found F4e3 error for missing or loose connections on sump. All connections look good. Installed new sump and motor assembly. Tested unit and wash cycle running strong now. Let unit run on normal cycle and monitored. Unit is advancing normally. No water leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Austin, TX 78704
Tyler L
Job Details: 04/18/2022
"Arrived on site for install of previously diagnosed parts. Installed new MCU and found no change. Unit will not let you select a cycle and will not start up. Checked all connections and inspected harness. Unplugged one load at a time and tested. Each time, no change. Will need new UI and MCU to be installed at the same time. Will need 2 man 2 hours. Office to reschedule.; ordrng 1 WPW10192965 (MCU) and 1 WPW10192981 (UI) and 1 WPW10192966 (CCU)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78737
Joe Z
Job Details: 04/18/2022
Arrived onsite to install previously diagnosed parts replaced both upper and lower interlocks. Also found control panel is damaged. Replaced panel. Teste unit 3 times by heating water for :30. Unit teste good all three times. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Manor, TX 78653
Joe Z
Job Details: 04/18/2022
Arrived onsite for light flickering.upon arrival found lights dim and sometimes flickering. Replaced both modules and test unit. All lights tested correctly. Job complete