Local Reviews
Powered by Fluid LOCAL
Richard P.
WASHER MAYTAG MHW6630HW0 Arrived onsite for the washer leaking. Ran diagnostics and found error codes for over suds and door latch not locking properly. Customer stated that they are using tied pods and stated that they used 4 pods on a load of clothes when the leak happen and they got an SD error code on the display. Found suds residue on the floor and on the back washer panel. There was so much suds that it leaked out the vent in the back and onto the floor. Replaced door latch and ran a quick cycle and washer tested good and no leaks. Advised customer to only use 1 or 2 pods depending on the size of the load to wash there clothes with. Complete
Kevin B.
RANGE WHIRLPOOL WCG97US6HS00 "Arrived on site and replaced all parts diagnosed on previous visit, after replacement confirmed cooktop is operating normally again. Job complete"
Clif L.
REFRIGERATOR MAYTAG MSD2576VEM00 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found compressor will not run on run winding. Put new start device on unit and found no change in operation. Advised homeowner compressor has failed.
Andy B.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to install previously diagnosed brackets, controls, evaporator fan with harness, extension and evaporator cover. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Paul R.
OVEN WHIRLPOOL WGG745S0FS02 Arrived onsite for a range with the upper oven light not working. I found the bulb out. The bulb needs to be replaced. Ordering 8009 BULB..; ordrng 1 8009 (BULB)
Al R.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived to inspect French door refrigerator not responding intermittently to dispense ice or water.Discovered the unit will require a grey left door switch to complete the repair.Office to reschedule with customer when part comes in.Office screened a white switch instead of grey.Needs more work ; ordrng 1 W11384469 (SWITCH -GREY)
Brandon C.
REFRIGERATOR FRIGIDAIRE FGHD2368TF3 "Arrived on site for customer complaint of unit not producing ice, called techline, found frozen water line, ordering gasket for ice bin section, and fill tube kit. Ref# 83439022; ordrng 1 241920106 (FILL TUBE KIT) and 1 242146002 (GASKET KIT)"
Tyler B.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived To Inspect unit with screen issues, found console was fault.y replaced and tested properly, connected to WiFi"
Clif L.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven that is not heating properly. Tested all parts and calibration of temperature and found all is working properly at this time and all temperatures correct. No repairs are needed at this time.
James C.
WASHER MAYTAG MVWB765FW3 Arrived on site and installed new gear case and valve assembly. Ran calibration and auto diagnostics. Unit tests good. Job complete
Luis M.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Arrived on site for filter issues. Found water leaking from filter head and weak water flow from head. Diagnosed faulty water filter head. Installed a new filter head,checked for leaks at head and water connections no leaks found. Tested water dispenser unit working as designed.; used 1 W11346622 (RESERVOIR) from stock"
Clif L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to replace previously ordered parts for refrigerator. Replaced waterline and spigot. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed.
Kevin B.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found washer is stacked, ran a diagnostic cycle and didn’t find any leaking, ran each valve independently and did not find any leaking. Left hand side of washer down to the floor is slimy/wet with soap residue. Will need to bring back a new drawer The second technician to further diagnose washer.; ordrng 1 STACKED (2 TECHS) and 1 W11316604 (HOSE) and 1 W11318755 (DRAWER)"
Robert J.
REFRIGERATOR MAYTAG MFI2269VEB6 Arrived on job for complaints of no ice. Found the icemaker not cycling even with some ice in mold. Replaced icemaker and test. Icemaker filled with water.
Brandon C.
DISHWASHER WHIRLPOOL KDFE104HPS0 "Arrived on site for customer complaint of unit not powering on, found neutral was disconnected, I reconnected neutral wire, unit tested good."
Robert J.
DRYER WHIRLPOOL WED9500TW3 Arrived on job for drum not turning. Found the bracket and pulley damaged. Ordered bracket . ; ordrng 1 W10837240 (bracket)
Richard P.
DRYER MAYTAG MED6630HW0 Arrived onsite for the dryer door opening during a cycle. During testing found that the door catch has a loose grip. Causing the door to not stay shut during a cycle. Ordering parts and office to schedule.; ordrng 1 W11310050 (COVER) and 1 WPW10208254 (catch)
Clif L.
DRYER ADMIRAL ATW4475XQ0 "Arrived on site to diagnose a washing machine that is not spinning or agitating. Found gearing and transmission worn, corroded clutch assembly, and failed agitator dogs. All three parts will need to be replaced to complete repairs; ordrng 1 3360629 (gear case) and 1 80040 (agitator dogs)"
Kevin B.
MICROWAVE JENN-AIR JMC2430IM01 Arrived on site and attempted to uninstall microwave and found it is hardwired into junction box behind it and there isn’t enough slack on cord to drop it to counter. Will need two technicians to uninstall and a ladder or work platform 5 ft tall to replace part 7727356607; saved tckt
Clif L.
DRYER ADMIRAL AED4475TQ1
Lou S.
DISHWASHER WHIRLPOOL WDT720PADM2 "arrived on site to inspect dishwasher not draining. Upon further inspection, I find no water in the tub. Held the start button to engage the drain pump and I could hear the motor humming, but the water in the drain/filter area was not draining out. I removed the drain hose from the drain pump and found a piece of glass in the empellars of the drain pump. Removed the glass and placed the unit in diagnostics and tested. Unit operated as designed and drained the water. No water leaks observed during service, job completed."
Lou S.
OVEN JENN-AIR JLRP548WP01 "arrived on site to inspect range error code. Upon further inspection, I found the unit showing error code F1E1. I cycled the power to the unit and cleared the code and tested. The unit did not show the error code again; however, the customer advised that they cycled the power as well and after use it showed the error code. Per the service matters tech sheet, I am ordering the user interface and the main control and scheduled return service No gas leaks detected during service.; ordrng 1 W10888661 (cntrl-elec) and 1 WPW10464534 (cntrl-elec)"
Clif L.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven that has lights that will not come on when baking. Factory reset controls and tested unit. Found all is functioning properly at this time.
Clif L.
VENTHOOD WHIRLPOOL UXT5536AAS3 Arrived on site to diagnose a vent hood with buttons that are getting stuck. Adjusted control to allow free movement of buttons through housing. Tested unit and found all is functioning properly at this time.
Robert J.
WASHER WHIRLPOOL MVWB865GC0 Arrived on job for complaints of not draining. Found 120v to pump not working. Replaced pump and test. Operation now normal. No leaks detected at time of service.
Lou S.
WASHER MAYTAG MVWB855DC3 "arrived on site to inspect washer water leaking into the tub. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested the unit in test 51 and found when the water valve was to shut off the water continued to flow. I removed and replaced the valve and calibrated and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Jonathan M.
WASHER WHIRLPOOL WFW95HEDW0 "Arrived on site for washing machine that has a chunk of their bellow missing. Inspected unit in work area. Found bellow needed to be replaced. Replaced bellow and tested unit in an auto test. Unit is working as designed. Call complete."
Leonardo C.
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for unit not getting to temp. Test unit and unit off by 36° after calibration at +25°. Ordering new console W10864141 rescheduled ; ordrng 1 W10864141 (CONSOLE )
Tyler B.
REFRIGERATOR WHIRLPOOL WRS321SDHB04 "Arrived to inspect unit rolling when opened, found was not able to correct due to model not having roll stops."
Jonathan M.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Arrived on site for refrigerator that was not cooling. Took temps in refrigerator and freezer. Found refrigerator at 71°F and freezer at 68°F. Checked evaporator fan and condenser fan for operation and found them running. Took amp draw on the compressor and found .561 A. Removed evaporator cover and found the evaporator line going down and first two loops frosting but the rest not frosted. Ordering all sealed system parts including compressor, evaporator, Drier, and coupler. Office will contact customer to reschedule. ; ordrng 1 W10780378 (compressor) and 1 W10913906 (coupler) and 1 W11179385 (drier-tube) and 1 WPW10239732 (evaporator)"
Luis M.
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site for dispenser issues. While depressing ice paddle water dispense from water side,ran diagnostics ice paddle causing short and sending power for water per tech support needs new paddles; ordrng 1 W10317253 (PAD) and 1 W10822640 (CONTROL UI)"
Jonathan S.
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for washer having odor occurring. Inspected unit and work. Found drain in correct position in drain. Performed diagnostics mode and checked error codes. Found fault code F3-E2 note water temperature fault, F0-E4 spin limited by water temperature and F2-E1 stuck key. Checked inlet valve in test mode and found both hot and cold working and connected correctly. Measured thermistor and found at 1.8 ohms, out of range. Removed failed valve and installed new. Tested valve operation and monitored for possible water leaks. Performed encoder test and all keys passed. Ran automatic test cycle and monitored operation. All tested good, no water leaks detected. Spoke with customer on possible causes of odor and repair made. Found customer on water softener and instructed on soap usage."
Andy B.
RANGE WHIRLPOOL WFC150M0EW3 Arrived on site for range oven not heating. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Jacob S.
REFRIGERATOR FRIGIDAIRE LGHD2369TF3 Arrived onsite for unit making knocking noise. Called Electrolux Techline to help with diagnostics. Could not find knocking issues. Got case file number 83441610. Techline advised to order a new water hose for the ice maker issue.Ordered part. Customer has lbh. Rescheduled with customer ; ordrng 1 241920106 (FILL TUBE ) and 1 P5304436417 (duct tape)
Jonathan S.
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived on site for dishwasher not powering on. Inspected unit and work area. Tested voltage going out and in of junction box. Found no power to unit. Found unit on power switch and in off position. Turned power on and tested unit. Found powering on. Performed diagnostics mode, no error codes. Monitored test operation and observed for possible water leaks. Checked heater at end of test cycle and found operating.
Jacob S.
DRYER WHIRLPOOL WED8000DW4 Arrived onsite for unit making a grinding noise. Tested unit. Heard shaking noise. Found that blower wheel was cracked and throwing off the balance. Causing the noise issue. Replaced blower wheel. Tested unit. Unit test good. No issues at this time. Job complete
James C.
DRYER WHIRLPOOL WED4815EW1 Arrived on site and tested operation. Found left side of unit dented and console separating. Found after a short time of running the rollers began to squeak. Found left roller wobbling on bearing shaft. Installed new rollers and tensioner. Tested operation and found unit working properly. Job complete
Jacob S.
MICROWAVE WHIRLPOOL WMH53520CS5 Arrived onsite for door to unit not shutting correctly and fan coming on. Tested unit. Found that switch holder piece was pushed back. Pushed back switch holder piece. Tested unit. Unit test good. Job complete
Al R.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to inspect side by side refrigerator not cooling. Confirmed the unit compressor would power on for 10 seconds and then shut the compressor off.Removed and replaced the START DEVICE from truck stock WPW10197428.Reassembled and compressor came on and remained on.Customer told to wait 24/48 hours for unit to reach optimal temperatures.Job complete
Tyler B.
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived to inspect unit with deli drawer is not self closing properly, found the left rail would need replaced, also had door alignment issues, was able to do a lot of adjust to r RF door, but was not successful in lining bottoms, found door pivot point to be slightly off center and door would need replacement, will also return with new top hidge; ordrng 1 CNOTE (OFFICE RS) and 1 W10843722 (glide) and 1 W10849512 (dor-fip) and 1 W11032620 (hinge-door)"
James C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and tested operation. Found water purges from dispenser and then slows to a drip. Pulled unit to test pressure and found water line too long and has pinched behind unit. Straightened water line and found it has been pinched for a time and want to go back to that position. Recommended customer replace water line with a 6’ line to prevent supply from pinching again. Unit tests good. Job complete
Kevin B.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site and customer is experiencing the compressor noise is louder because compressor making contact with plastic control board box next to it which is amplifying rattle. Removed control board box and mounted it half an inch lower where it no longer makes contact with compressor. Showed correction to customer and they are happy with this correction, no water leaks from connections at time of service, job complete"
James C.
OVEN KITCHENAID KODE500ESS02 Arrived on site and tested operation. Found f2e1 error. Tested all buttons and found them to respond properly. Verified connections to ui and control and found to be good. Customer stated the unit will go blank when cooking for longer periods. Unit has failed ui. Customer also asked to clean inner glass on both doors. UI is covered under warranty.Disassembled doors and cleaned glass panes. I will return with correct ui to complete repair. Customer paid in full; ordrng 1 W11086141 (console)
Clif L.
RANGE WHIRLPOOL WFC310S0ES3 Arrived on site to diagnose a range with a door that is not opening and closing properly. Found right side hinge broken. Replaced hinge and tested unit. Found all is functioning properly at this time.
Chase S.
COOKTOP JENN-AIR JIC4736HB Arrived on site. Replaced new cooktop. Model JIC4736HB serial XD93701306. Tested all functions of cooktop. All checks hood. Job complete
Tyler B.
REFRIGERATOR WHIRLPOOL KRFC704FBS00 "Arrived to inspect unit with freezer frosted over after repair. Found right side slide was not locked and and came out of slot, was able to clear ice and correct all slides and tested properly"
Al R.
REFRIGERATOR GE GFE28GMKDES "Arrived to inspect refrigerator cooling issues.Found the compressor was extremely hot to the touch and the condenser fan was blowing, but was covered in debris.I cleared the debris buildup.Customer had another service company out approximately 2 weeks ago and the technician advised the unit will need more Freon.It is my belief the unit will need a sealed system repair and all parts needed to complete.Ordering research for required parts (ie compressor, dye drier, access valve and dye.Also ordering sealed system tech and authorization.Office to reschedule with customer for return service.Needs more work.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 RESEARCH (COMPRESSOR, ACCESS VALVE AND DYE DRIER (GE))"
Andy B.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator not dispensing ice. Tested and inspected unit and found failed ice dispenser motor. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Jacob S.
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for unit making rattling noises. Tested unit. Found that back wall plate on unit was rattling against side wall unit. Put pad in between the walls. Tested unit. Unit test good. Job complete
Richard P.
ICE MACHINE WHIRLPOOL KUIX305ESS1 Arrived onsite for the ice machine making too much ice. Ran diagnostics and found that the bin thermistor was bad. Replaced thermistor and ice machine tested good. Complete
Luis M.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for water leaking from icemaker valve while depressing water dispenser. Replaced valve and harness tested dispenser unit working as designed. Found upper leds not powering on checked harness no power,checked voltage at led control no power from led control. Ordering a new led control ; ordrng 1 W10804160 (LED CONTROL)"
Lou S.
ICE MACHINE WHIRLPOOL KUID308ESS1 "arrived on site to inspect ice machine making too much ice. Upon further inspection, I found the unit turned off and the tub full of ice. I removed some of the ice and test3d the thermistor and found it open. I removed and replaced the thermistor and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Richard P.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the for the oven console not working properly. Replaced console that was ordered and oven tested fine. Complete
Jacob S.
WASHER WHIRLPOOL WED8500DC4 Arrived onsite for unit making loud screeching noise. Tested unit. Found loud squeaking noise.; ordrng 1 W11246350 (housing)
Richard P.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for the refrigerator ice maker not working properly. During testing found that the ice maker did not reach the home position. Replaced ice maker and tested good. No leaks detected. Complete
Andy B.
DRYER WHIRLPOOL WGD4815EW2 Arrived on site to install previously diagnosed thrmst-fix. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Jonathan M.
REFRIGERATOR KITCHENAID KRMF706ESS01 on site for a refrigerator that would not close. Inspected unit and work area. Customer advised the doors would not I called Techline and spoke to Bruce SR # 7727354911. He advised to check the deli draw harness and deli user interface. If either showed wear or improper connections, reattach or clean it up. If this did not work, replace them. I did not find any issue with moisture around the control. However, the customer said they have had water pour onto that interface several times while this issue has been going on. I checked the wire harness and found a few signs of wear but no tears or bad connections. Called Techline back and spoke to Rick (same SR#). He advised to order both harness and control.; ordrng 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec)"
Tyler B.
RANGE WHIRLPOOL WEE510S0FS2 "Arrived to inspect unit with loose panel. Found panel completely off unit. Found tech did not swap over brake from old panel, tried to help on with cosmetic screws, unit will need brackets to repair ; ordrng 1 CNOTE (OFFICE RS) and 1 W10547960 (endcap-pnl) and 1 W10547961 (endcap-pnl) and 4 W11245710 (screw)s"
Luis M.
REFRIGERATOR KITCHENAID KRFF305ESS02 Arrived on site for no light in freezer. Found ice stuck in switch due to gap at freezer door seal,remolded freezer door seal,removed ice build up tested light switch led is working,closed freezer door,gasket sealing to cabinet correctly"
Robert J.
WASHER AMANA NTW4516FW3 Arrived on job to replace valve. After replacement test operation both hot and cold working properly. No leaks detected at time of service.
Jonathan M.
DRYER WHIRLPOOL WED4950HW0 "Arrived on site for dryer that was not heating.Inspected unit and work area. Tested unit and a time dry cycle on high heat. Unit would not heat. Tested voltage at terminal block and found 127.5 V from L1 to ground, 127.5 V from L2 to ground, but .936 V going from L1 to L2. Advised customer this was an electrical issue and she would need an electrician to come fix her electrical problem. I checked her thermal fuse, cut off, and element and found the fuse open. Replaced fuse and customer will have an electrician out ASAP. Call complete."
Jonathan S.
RANGE WHIRLPOOL WFG550S0HZ0 Arrived on site for range back burners going off on low setting. Inspected unit and found both burner heads warped and when on low loosing gas. Removed failed burner heads and installed new. Tested all other operations. All tested good.
Jonathan M.
DRYER WHIRLPOOL NED4655EW1 "Arrived on site for dryer that would not heat. Inspected unit and work area. Tested dryer in a regular high heat cycle and found no heat. Tested voltage at the wall and found 123.8 V going from El one to ground. Tested voltage going from L2 to ground and found 123.7 V. When testing from L1 to L2, found 0 V. Advised customer to have an electrician come out to fix her plug."
Kevin B.
WASHER LG WT1101CW "Arrived on site and customer is experiencing 0E error codes during wash cycle. called LG tech line, they tested all components in washer and could not recommend any one item that’s causing the problem. Advise customer that all parts related to pressure system are possibilities.
Robert J.
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of not draining. Unable to recreate error. No leaks detected at time of service.
Luis M.
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site for water dispenser issues. Diagnosed fresh food items freezing and reservoir tank freezing,replaced fresh food temperature thermistor and ui control,ran diagnostics changed,defrost setting to basic; used 1 W10316760 (THERMISOR) from stock"
Lou S.
DRYER KENMORE 110.6513241 "arrived on site to install previously diagnosed and ordered part. Due to the thermal cutoff failing, I removed and replaced the cutoff and tested the unit. It is operating/heating as designed. I tested airflow in the unit with the vent tube connected and the unit failed. I removed the vent hose at the back of the unit and retested and the unit passed. I demonstrated to the customer how the testing worked. I recommended that the customer have someone check the venting and have it cleaned due to lack of airflow. Lint cleaned from the unit. Job completed."
Al R.
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived to install previously ordered parts.Installed torx screws and tested unit and all burners work properly.Job complete
Andy B.
DRYER AMANA NED4655EW1 "Arrived on site for dryer not heating. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. Also found air flow restriction, instructed customer on vent cleaning. No other repairs are needed at this time."
Robert J.
MICROWAVE WHIRLPOOL WMH32519FS Arrived on job to replace control. After replacement test operation got code F4E4 humidity sensor. Ran diagnostics and confirmed error code. ; ordrng 1 W10833858 (sensor)
Richard P.
COOKTOP FRIGIDAIRE E36GC70 Arrived onsite for the oven burner not working properly. During testing found that the RF burner cap was not installed properly. Installed burner cap correctly and oven tested good. And no leaks. Was not able to get a picture of the model and serial number because the cooktop was bolted to the countertop and there was ply wood underneath the cooktop covering the bottom of the cooktop.
Jonathan S.
RANGE WHIRLPOOL WFG530S0ES0 "Arrived on site to install previous diagnosed parts. Removed failed regulator and installed new. Removed failed bake igniter and installed new. Turned gas on to unit. Tested all burners and checked for possible gas leak with gas detector liquid and gas sensor. All tested good, no gas detected.
Jonathan M.
RANGE KITCHENAID KDRP463LSS08 "Arrived on site for range that would not display. Inspected unit and work area. Customer advised that they had a repair similar to this done in October and they had replaced a fuse that was the problem. Remove front panel and tested fuse. Fuse read open so I replaced it. Reassembled all parts and and unit still would not turn on. Advised customer we would need to order electronic control and control panel.
Andy B.
DRYER AMANA NED4655EW1 Arrived on site for dryer not starting cycle. Upon arrival customer informed that issue is unit will not heat. Tested voltage at unit and found improper voltage coming in from house. Instructed customer to have electrician come fix voltage issues and on use and care and practice for best performance. Left unit unplugged for safety. No repairs are needed at this time.
Al R.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived to inspect wall oven not heating.Confirmed the complaint and removed and replaced he control.Tested the unit and unit tested as designed.Job complete.
James C.
WASHER LG WT5270CW Arrived on site and tested operation. Found customer had drained water out. Ran diagnostics and found long drain error. Tested drain pump and found to be good. Found pressure hose had come loose. Secured pressure hose and tested operation. Found unit working properly but has a lot of scale build up. Recommended customer run tub clean with washing machine cleaner to remove scale build up in tub. Job complete
Lou S.
WASHER MAYTAG MVWC465HW2 "arrived on site to install previously diagnosed and ordered part. Due to the sensor tube being torn, I removed and replaced the tube and calibrated the unit. Tested the unit in diagnostics ad the unit operated as designed. No water leaks observed during service, job completed."
Tyler B.
DRYER WHIRLPOOL LGC6646AQ2
Jonathan S.
VENTHOOD WHIRLPOOL WVU37UC6FS0 Arrived on site for venthood when on medium speed unit will run on high and vice versa. Gained access to control and compared to wire diagram. Found grey and red wire in wrong pin. Corrected wiring and assembled unit. Tested all operations. All tested good.
Brandon C.
REFRIGERATOR LG LFX31925ST/00 "Arrived on site for customer complaint of ice maker broken, I replaced ice maker, unit tested good.
Lou S.
WASHER MAYTAG MHW5630HC0 "arrived on site to inspect washer not turning off. Upon further inspection, I placed the unit in diagnostics showing error codes F0E5 & F5E2. Cleared the codes and continued with testing. Unit operated as designed. I removed the back cover and found the right rear shock pin had come loose and the shock was not attached to the unit. I reattached it and retested and again the unit operated as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Luis M.
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site for failed compressor and leak leak at evaporator. Replaced compressor,evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.
Al R.
REFRIGERATOR FRIGIDAIRE FFHB2750TD Arrived to inspect ice maker not producing ice.Confirmed the complaint and ran diagnostics and found the ice maker to be defective.Removed and replaced it.Reassembled told customer to wait approximately 24 hours for ice production.All water lines were dry at the time of service.Job complete
Jonathan S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for refrigerator mullion not latching when right door is opened, then opening left door slowly, closing right door then attempting to close left door mullion will hit right door. Found all other door combinations will work. Called tech support and spoke with Dave. He stated to replace divot block and add shims to back left to get mullion with 1/8th of inch from bottom of liner. (Sr# 7727241196). ; ordrng 1 LEVELINGSHIMS (SHIMS) and 1 W11025614 (MULLION) and 1 WPW10344432 (PIVOT BLOCK)"
Luis M.
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Ordering control and thermistor ; ordrng 1 W10838965 (THERMISTOR ) and 1 W11353813 (CONTROL)
Robert J.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Arrived on job to replace ice container and door ice. After replacement test operation, no leaks detected at time of service."
James C.
ICE MACHINE KITCHENAID KUIC18NNTS1 Arrived on site and found unit full of ice and functioning properly. Customer asked if I would mix the cleaner and start a cleaning cycle. Customer emptied ice and I mixed solution and started a cleaning cycle. Unit tests good. Job complete
Jonathan S.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site for to install previous diagnosed part. Gained access to to tracks. Removed tracks and installed new. Found rack hard to roll out and found shelf warped. Will need to replace shelf to correct. Returning with tracks on hand. ; ordrng 1 W10913628 (TRACK) and 1 W10914507 (TRACK) and 1 W11027154 (SHELF)
Jacob S.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived onsite for unit not dispensing water properly. Tested unit. Found no issues at this time. Customer may call back if any issues occur. No issues at this time. Job complete
Kevin B.
REFRIGERATOR FRIGIDAIRE FFHB2740PEAA Arrived on site and inspected freezer and found ice buildup, icemaker is also not operating. Took several pictures spoke with Frigidaire techline and they recommended replacing machine harness.; ordrng 1 808165201 (harness)"
Lou S.
WASHER MAYTAG MVWB765FW0 "arrived on site to inspect washer leaking. Upon further inspection, I placed the unit in diagnostics and tested. When the unit began to dispense water into the unit, I found water underneath the unit at the back left corner area. I found that the inlet valve housing is leaking. I tilted the unit back and found a large amount of gearcase oil on the side panels, drain pump & rotor. Also found that the cold water hose washer was torn and would need to be replaced. Water hoses were left disconnected and unit left unplugged due to leak issues(photos). Job completed."
Al R.
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived to inspect dishwasher not washing.Confirmed the complaint and discovered the pump and motor never powered on.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Jonathan M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for refrigerator that will not light in the freezer or the top of refrigerator. Inspected unit and work area. Tested door switches and found those good replaced freezer light and lights still would not come on. Replaced refrigerator compartment late and still had no light. Tested voltage and had no voltage coming through to the LED modules. Replaced LED board and tested unit. Unit worked as designed. Call complete.
Al R.
DISHWASHER BOSCH SHE68E05UC/25 "Arrived to inspect dishwasher with E15 error code.I discovered the unit has severe waste damage which keeps tripping the code, not allowing the unit to operate.Advised the Angela of the diagnostic findings and she opted to let the owner of the residence know.All water lines were dry at the time of service.Job complete"
Brandon C.
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived on site for customer complaint of thin ice, found faulty water level sensor on recirculating pump, I replaced pump, unit tested good, needs cleaning.
Luis M.
REFRIGERATOR MAYTAG MFF2055FRZ00 "Arrived on site for no cool in fresh food. Powered unit on removed evaporator cover found defective fan motor,blade running weak with no air flow from fan. Installed a new fan motor powered unit on good air flow from evaporator fan motor.
Kevin B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Arrived on site and inspected refrigerator and found condenser fan is running the compressor is cold to the touch, inspected compressor and found harness to start device is not properly secured. After resetting harness compressor is now running. Recommended that customer monitor it over the next 12 to 24 hours to ensure that it is cooling properly. No water leaks from connections at time of service"
Paul R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for a refrigerator with ice melting and refreezing to possibly replace pre-diagnosed parts. I found the seal between the door and the icemaker housing with a large gap. I replaced the seal and tested the unit. I found the icemaker dripping from the front when the mold filled because the chassis was leaning forward and not level. I leveled the chassis and retested. The unit is working as designed. Call complete.
Al R.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to inspect dishwasher not draining water.Confirmed the complaint and confirmed the pump was defective.Removed and replaced it.Reassembled and tested the unit and unit drained as designed.All water lines were dry at the time of service.Job complete
Clif L.
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on site to replace freezer door for refrigerator. Replaced door and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Andy B.
DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived on site for dishwasher leaking. Upon arrival customer informed me that unit is not leaking, that issue is unit not draining properly. Tested and inspected unit and found weak drain pump.Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Leonardo C.
OVEN KITCHENAID KODE500ESS04 Arrived on site to replace boards. Replaced board test unit and heated upper and lower oven and no lights flickering job complete.
Paul R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for a dishwasher with a broken or defective front panel. I found the front door panel damaged and the control panel damaged. Both need to be replaced. I took pics of both. Ordering W11302464 CONSOLE. Marking the outer door panel and nameplate as UORV.; ordrng 1 W11302464 (CONSOLE)
Brandon C.
DISHWASHER MAYTAG MDB7959SHZ0 "Arrived on site for customer complaint of unit not cleaning well, and top rack falling off. Found broken/missing parts of tracks, adjusters broken. Ordering tracks and adjusters. ; ordrng 2 WPW10567728 (track)s"
Lou S.
RANGE WHIRLPOOL WFG505M0BS3 "arrived on site to inspect range cooktop burners not igniting. Upon further inspection, I tested all five burners and all but the middle burner operated as designed. I found that the middle burner Ignitor wasn’t plugged in. After plugging it in, I tested the burners again and all are operating as designed. No gas leaks detected during service, job completed."
Andy B.
REFRIGERATOR FRIGIDAIRE FFHS2611PFBA Arrived on site to install previously diagnosed ice door center and ice door seal. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Jacob S.
WASHER WHIRLPOOL WFW8620HW2 Arrived onsite for unit giving a F4E4 error code. Tested unit. Got error code E4F4. Need to reschedule for a 2 man. Also ordered parts for other possible issues. Office to reschedule ; ordrng 1 2HR (2HR) and 1 RESCHEDULE (2MAN) and 1 W11316255 (valve) and 1 W11316256 (valve)
Jacob S.
WASHER UNKNOWN HLC1700AXW Arrived onsite for unit not drying clothes. Tested unit. Got FE error code. Ordered parts. Office to reschedule.; ordrng 1 REQUEST (2HR) and 1 WE16X27738 (fan motor and bracke) and 1 WH18X27222 (washing machine cont) and 1 WH18X27723 (motor-115v/60hz)
James C.
RANGE GE JB645DK4BB Arrived on site and tested operation. Found hot surface light on. Inspected elements and found that the right rear thermal probe insulator broken and thermal probe stuck. Installed new right rear element and tested. Unit tests good. Job complete
Leonardo C.
OVEN KITCHENAID KODE500ESS03 Arrived on site to install unit all the way in. Was able to move conduit away to push the unit flush job complete.
Richard P.
ICE MACHINE KITCHENAID KUIS15NNZB0 Arrived onsite for the ice machine making too much ice. Ran diagnostics and found that the ice bin thermistor was bad . Replaced with new and ice machine tested good. Complete
Richard P.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived onsite for the refrigerator lights flickering o and off. Upon inspection found that the lights and control box are flickering on and off. And the UI control lights is dim. Replaced UI control , evaporator fan motor, start device. Issue was not resolved. Ohm out compressor and it checked out fine. Need to replace control box . Ordering parts schedule customer If control box does not resolve issue will need to contact tech line. ; ordrng 1 W11203924 (contrl-box) and 2 W11384469 (SWITCH )s"
Tyler B.
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived to inspect unit with fan noise and shutting off. Found wire rubbing mag fan, cleared and tested good"
Jacob S.
DRYER MAYTAG MEDC465HW0 "Arrived onsite for unit not drying properly. Tested unit. Unit was working as designed. Look at dryer hose, and found lint was clogged up in the wall side. Instructed customer of getting lint removed. No issues at this time. Job complete"
Leonardo C.
RANGE JENN-AIR JGRP536HL00 Arrived on site to replace buttons. Replaced buttons and unit still not working. Will order new user interface W11356247 and new control board W11356259 office to reschedule will need 2 hours to test with tech support. ; ordrng 1 2HOURS (2 HOURS ) and 1 W11356247 (USER INERFACE) and 1 W11356259 (CONTROL BOARD )
Jacob S.
DRYER WHIRLPOOL PSEUDO
Brandon C.
REFRIGERATOR KENMORE 795.74113.710 "Arrived on site for customer wanting me to remove doors so she could move unit into laundry room, unit tested good after repair, no water hooked up.
Al R.
DISHWASHER BOSCH SHP865WF5N/11 "Arrived to inspect dishwasher not starting.Confirmed the complaint and noticed the door latch wasn’t engaged, which was not allowing the unit to start a wash cycle.Ordering research for Latch to complete the repair.Office to reschedule with customer once the part is ordered.Needs more work.; ordrng 1 RESEARCH (DOOR LATCH)"
Jonathan S.
OVEN WHIRLPOOL KOCE500ESS09 Arrived on site for oven combo unit having outer door broken. Inspected unit and found outer microwave door broken. Removed outer door and cleaned all broken glass up. Installed mounting screws back in location and place table over screws. Place door hand on cardboard in oven with mounting screws in handle. ; ordrng 1 W10775493/STAINLESS (OUTERDOOR/ MICROWAVE )
Clif L.
WASHER WHIRLPOOL WFW560CHW0 Arrived on site to diagnose a washer that is giving error codes. Found several communication errors saved in unit. Control and consul will need to be replaced to complete repairs. Office will need to set a return appointment for two technicians due to space issue with stacked units.; ordrng 1 2TECHSNEEDED (2 TECHS NEEDED) and 1 W11322879 (CONTROL)
Jacob S.
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived onsite to replace part order by previous tech. Replaced door panel to unit. Tested unit. Unit test good.
Luis M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for u it shutting itself off. Diagnosed faulty controls causing unit to power off,replaced ui and main control"
Robert J.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived on job for complaints of too warm. Removed back panel and took pictures of evaporator. Evaporator only has small amount of frost in top corner. Ordered sealed system repair. Refrigerator is clams not welded. ; ordrng 1 TJ90SF8404 (TUBE) and 1 W11209866 (COMPRESSOR ) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)
Jacob S.
DRYER WHIRLPOOL WED4950HW0 Arrived onsite for unit not drying properly. Tested unit. Found that the air duct is clogged. Let office know to get clean air duct through the wall as well. No issues at this time. Job complete
Clif L.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to diagnose a range with the damaged panel. Found control panel dented. Installed new panel and noticed dent on bottom right side. New panel is damaged as well and will need to be re-ordered complete repair. Was not able to contact builder today to set return date. Office will need to set a return date.; ordrng 1 W11097777 (panl-cntrl)
Clif L.
WASHER AMANA NTW4630YQ0 Arrived on site to diagnose a washing machine that is not spinning properly. Tested unit and found damaged suspension and several portions of the outer tub cracked. Due to extent of damage in unit homeowner is going to replace the washer.
Scott M.
DRYER MAYTAG MEDB835DW4 "Arrived on site for a properly drying unit . Tested out let for voltage , heater ,thermistor , thermostats , all checked normal . Did get inconsistiant reading from collar on thermostat. Replaced part . Tested unit all checked normal . Ran tempmcheckes and found air flow restriction . Recommended to customer to have vent cleaned . No lint build up at time of service . Job complete ."
David Z.
DRYER WHIRLPOOL WED5000DW2 "Arrived on site to follow up on customer concerns that cycle is stopping. Customer is using the Accudry setting and that it stops just short of energy preferred. Called tech line and verified this is normal operation, accudry does not run past the energy setting, and may not trigger the buzzer. Tested other settings and timer is both advancing and buzzing. Customer had a small load for the unit size and it’s also not accurately tripping the sensor bar. Advised customer they should use the timed dry setting if using small loads. Tech line case, SR7727331592. All is working as designed, and customer has been advised on proper operation and how the settings behave. They are not satisfied with the product and its behaviors. No repairs to be made at this time. Call complete."
Kevin B.
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site and inspected refrigerator and found residual ice buildup in freezer, this is likely the cause for the temperature concern. Reset thermistor location and Ice has been defrosted in the meantime and temperatures have returned to normal. No water leaks from connections at time of service, job complete"
Kevin B.
DRYER MAYTAG MEDX655DW1 "Arrived on site and inspected dryer and found heating element harness to control board is not attached securely, after correcting dryer is now heating normally. Also found low airflow through lint screen and recommended that vent from the wall connection to the exterior of the home be cleaned by a service. No lint found in dryer cabinet at time of service, job complete"
Clif L.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found icemaker assembly cycling constantly and not calling for water. Replaced ice maker assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Kevin B.
RANGE KITCHENAID KFEG500ESS2 "Arrived on site and replaced temperature sensor, and 40 V outlet is installed on the outside of the wall and does not allow range to move all the way backward, took one picture."
Jonathan M.
RANGE FRIGIDAIRE FFEF3054TD
Tyler B.
MICROWAVE FRIGIDAIRE FGMV176NTF "Arrived to inspect unit with no power, found proper voltage, replaced control and still was dead. Replaced switched and latches and still o power, unit will need filter board to complete ; ordrng 1 5304509452 (FILTER PCB)"
Brandon C.
DRYER WHIRLPOOL MEDB835DW4 "Arrived on site for customer complaint of unit not heating properly, found thermistor faulty, I replaced thermistor, unit tested good."
Richard P.
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Arrived onsite for the refrigerator ice maker not making ice. Called tech line and we went through all the steps and determined that the ice maker fill tube is frozen inside the door . Tech line stated to replace the door and the evaporator fan motor do to the fact that the fan is making a noise but providing good air flow to ice maker. Ordering the left side door and freezer evaporator fan. Office to reschedule. Sr# 7727343315 ; ordrng 1 LW11026428 (dor-fip) and 1 WP2169142 (evaporator fan blade) and 1 WP2315549 (evap fan motor)
Clif L.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose a range that will not bake. Tested unit and found bake ignitor wiring had become disconnected preventing power from reaching igniter. Rewired unit properly and tested unit. Found all is functioning properly at this time.
Scott M.
DRYER WHIRLPOOL WED7000DW1 Arrived on for dryer not operating normal . Found water in drum . Ran vent test and found exterior exhaust completly clogged . Recomend to have vent hoses cleaned . No other issues found with dryer . Some lint found and cleaned out . Job complete .
James C.
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site and tested valves and ice maker. Found ice maker has e2 error. Customer has video of water pouring out of ice maker housing. Unit will need new valve and ice maker to repair. Water is shut off to unit. ; ordrng 1 W11294907 (icemaker) and 1 WPW10341329 (water valve assy)
James C.
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site and installed new valve. Tested operation and found water now flowing but when calling for water at dispenser the ice maker fills with water. Called tech line and spoke to Ed #7726805212. Unit harness has failed diode and will need to be replaced to complete repair. ; ordrng 1 W11190822 (harns-wire)
James C.
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site and tested valves and ice maker. Found ice maker has e2 error. Customer has video of water pouring out of ice maker housing. Unit will need new valve and ice maker to repair. Water is shut off to unit. ; ordrng 1 W11294907 (icemaker) and 1 WPW10341329 (water valve assy)
Robert J.
WASHER MAYTAG MHW3505FW0 Arrived on job to replace switch and hose. After replacement test operation. No leaks detected at time of service.
Jonathan S.
REFRIGERATOR FRIGIDAIRE LGHD2369TF3 "Arrived on site for refrigerator crisper drawer not able to open. Inspected unit and found roller broken on crisper cover. Tested all other operations and all tested good, no water leaks detected. Will need authorization to complete repair. Office to schedule appointment when repair has been approved ; ordrng 1 5304508761 (CRISPER SHELF ) and 1 AUTHNEEDED (OFFICE TO SCHEDULE APPOINTMENT )"
Paul R.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Arrived onsite for a refrigerator with the freezer not freezing. Ms stated the FC was working fine and the complaint is no ice and it’s freezing stuff in the RC. I found multiple items in the deli drawer frozen. I checked temps and the FC was at 3 degrees and dropping and the RC was at 31 degrees with the dampener open and the temp still dropping. I found the RC thermistor reading 4909 ohms at 31 degrees which is way out of range causing the freezing issue in the RC. I ran test 36 for the ice box van and found neither the ice box fan or the evaporator fan coming on. When starting to test voltage at the P8 connector of the main control, the fans started running. I found the dampener closing properly and not leaking cold air. I checked the icemaker and found it not going into a manual harvest because there was no voltage to it. I found no voltage out of P3-3 at the main control because the relay wasn’t closing. I replaced the main control again. The i
Jonathan M.
DRYER BOSCH WTG86401UC/01 "Arrived on site for a dryer that is shutting off after 4 minutes through a dry cycle. Inspected unit and work area. Tested unit in service diagnostics and found unit operating as designed. I was unable to get the unit into fault codes so I called Bosch tech line and spoke to Scott. He had me run various tests on the unit including a drain at the condensation pump. Unit began to drain but found the unit draining onto the door behind the unit into a crack. See photo. He asked us to run several dry cycle with wet towels to see if we could replicate the issue. We tried both Towels setting as well as timed dry. After 10 minutes in both, we were unable to replicate the problem. Scott advised me to make sure the customer keeps her door open with this unit because without cool airflow, the unit overheats and turns off. Customer asked me about an issue with her drawer between both dry and washer. I tried to raise the feet. The feet were missingWe removed the unit and
Leonardo C.
DISHWASHER WHIRLPOOL WDF550SAHS0 Arrived on site to replace drain hoses. Replaced drain hoses test unit and unit test good.
Luis M.
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site for no light complaint. Tested switches,found defective led module on right side of liner. Removed defective led module installed a new led module tested light operation all leds working as designed."
Robert J.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job for complaints of not drying. Ran diagnostics and found sensor not working correctly. Replaced sensor and re test. No leaks detected at time of service.
James C.
REFRIGERATOR WHIRLPOOL GSC25C6EYB01 Arrived on site and installed new housing. Tested operation and found water flowing properly now. I found that the valve at the wall could not be turned off and instructed customer of issue with valve and recommended having plumber repair or replace the valve at the wall. Unit tests good. Job complete
Al R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived to install previously ordered part.Customer was having kitchen remodeling done, so the ice bin was left until work was done.I instructed the customer on how to replace.Job complete"
Lou S.
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect wall oven with foil melted to the bottom panel. Upon further inspection, I found the top oven with foil melted to the bottom panel and some of the porcelain beginning to chip away. I advised the customer that there is nothing that can be done about the foil or the porcelain chipping. Customer advised that they should be able to put foil on the bottom of the unit like the old ovens. I pulled up the owners manual page 9 and showed them where it explains to not put foil on the bottom panel. I contacted Techline and spoke to Rich and advised of my findings. Rich contacted me on my phone and sent me a disclaimer that I read to and had the customer sign and then video chatted so that Rich could get good photos of the damage. While taking the videos, Rich, whom I had on speaker phone, advised me and the customer that there is nothing that can be done to repair this unit. Rich suggested to heat the unit and use water to get the area wet a
James C.
DISHWASHER BOSCH SHXM78W56N/01 Arrived on site and inspected unit. Found rubber insulation that connects for to toe kick has torn.. ; ordrng 1 00746519 (INSULATION )
Luis M.
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Arrived on site for water leaking. Found water leaking from water line connection at fill tube side. Removed connector found indentation marks on line,called tech support due to length cut off damaged line and replaced connector,Ran icemaker through a cycle no water leaking Sr#7727342929"
Lou S.
REFRIGERATOR KITCHENAID KRSC503ESS00 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=8 degrees & RC=41 degrees. Placed unit in diagnostics and tested all components and all are operating as designed. Customer advised that the unit was not cooling so they unplugged the unit then plugged it back in and it has been cooling since, but wanted it checked out anyway. Found no frost/ice build up and good frost patterns on the evaps. No repairs needed, no water leaks observed during service, job completed. Customer provided POP on unit."
Andy B.
DISHWASHER WHIRLPOOL WDF760SADW1 Arrived on site for dishwasher not cleaning properly. Tested and inspected unit and found failed pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Paul R.
COOKTOP WHIRLPOOL KECC604BBL00 Arrived onsite for the cooktop to replace the previous diagnosed parts. I replaced the cooktop and reinstalled it in the cabinet with foam tape. I tested all the burners and they are working as designed. Call complete.
Luis M.
REFRIGERATOR KITCHENAID KBSN608ESS01 Arrived on site for no leds. Found all freezer and one fresh food led not operational,diagnosed faulty led installed a new led module tested light operation unit working as designed. ; used 1 W10908166 (LED USED FROM JOB 250525) from stock"
James C.
DRYER WHIRLPOOL WED4815EW1 Arrived on site and inspected drier vent. Found to be properly connected and no damage to hose. Unit tests good. Job complete
Jonathan M.
WASHER WHIRLPOOL WTW8500DC0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced console and tested unit. Extra rinse light came on and unit is working as designed. Call complete.
Paul R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for a refrigerator with frost build up in the rear of the FC compartment and PO being displayed. I found when running service test 3 step 1 the FC fan would not run and when step 4 was run the controls would reset and cause a PO to be displayed. I found when in regular mode when the unit would switch to the FC to cool the unit would reset and show a PO. I found a strong electrical smell coming from the power supply control and when testing voltage I found a significant voltage drop out of the main control to the FC. I explained to the customer that the power supply and the FC fan needed to be replaced and that possibly the main control could need to be replaced but we wouldn’t know until the other two were replaced and we could test the unit..; ordrng 1 WPW10624574 (CNTRL-ELEC-POWER SUPPLY)"
James C.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and found food in freezer not frozen solid and evaporator fan motor hitting sheet of ice on top of evaporator. Found freezer temp at 17 degrees and fresh food at 35. Also found filter head cracked causing leak when calling for water. Unit will need new filter head to repair water leak. Inspected unit for air leaks and found none and no evidence of air leak. Customer stated the condenser was cleaned after the vibrating sound started. Instructed customer that the evaporator may have frozen up due to air flow issue with condenser. Recommended the unit will need to be turned off and doors opened for 24 hours to thaw ice build up. ; ordrng 1 W11194438 (housing)
Paul R.
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the dampener control and tested it. The unit is quiet and is working as designed. Call complete.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for refrigerator not making ice. Inspected unit and found ice maker dry. Inspected both evaporators. Performed diagnostics mode and tested fill cycle and found no water getting to ice maker. Checked fill line and found frozen. Thawed line and tested fill cycle. Found operating. Measured heater resistance and found within range. Measured voltage to heater and found 120 volts to heater. All tested good, no water leaks detected."
James C.
REFRIGERATOR GE PFSS6PKXESS Arrived on site and tested operation. Found ice build up around reservoir and covering bottom of fresh food section. Also found ice on right side of air tower. Removed ice and accessed reservoir. Found reservoir has frozen and cracked. Water is spraying from reservoir when unit calling for water which is causing ice build up in fresh food section. Unit will need new reservoir assembly to repair.. ; ordrng 1 WR17X12739 (asm-cover water tank)
Paul R.
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the RC center door mullion. The doors are closing as designed. Call complete.
Brandon C.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for customer complaint of filter popping out as soon as putting it in, found broken filter housing, I replaced housing, unit tested good."
Scott M.
RANGE WHIRLPOOL WFC310S0ES3 "Arrived on site ,replaced control . Tested range ,unit is now heating properly . Job complete ."
Luis M.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for no ice issue. Removed bin found large ice block from water leaking,found broken teeth on coupling to dispenser,icemaker tray slightly warped. Ran harvest cycle found weak water flow to icemaker only filling 4 slots,tested water dispenser good water flow. Diagnosed unit will need chute assembly due to broken housing,coupling,icemaker and water valve.; ordrng 1 WP2220458 ( COUPLING) and 1 WPW10293211 (CHUTE)"
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for no water or ice. Tested dispenser no water or ice being made,diagnosed a faulty valve. Installed a new valve tested water dispenser unit working as designed"
Richard P.
REFRIGERATOR KITCHENAID KSSC48QMS03 Arrived onsite for the ice maker leaking. Upon inspection found that there was a piece of ice cube that was stuck on the fingers of the ice maker which caused a clog in the water chute . Which caused the leak. Removed the clog and ice maker tested fine.
Richard P.
WASHER MAYTAG MVWB835DW5 Arrived onsite for the washer leaking. During testing found that the hot water and cold water hoses were reversed. Put hoses on the correct valve and also found that the drain hose clamp was not installed correctly causing the leak. Reinstalled drain pump clamp in the correct place and washer tested fine and leak is gone. Complete
Jonathan S.
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found scratches on floor and ice buildup on fresh food evaporator. Performed diagnostics mode and tested thermistor and sensor. Found TSP W11333076. Found software at 600 (test 128) and according to SP it needs to be at 700. Had customer sign waiver for moving appliance. Powered unit off and gained access to fresh food evaporator. Removed ice buildup with steamer. Replaced evaporator cover and control. Performed diagnostics mode and checked software version and found at 700. Checked dispenser operation and set to correct temperature. All tested good, no water leaks detected. Spoke with customer on repair."
Lou S.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit warm in both compartments...FC=69/RC=68. No fans were on; compressor was off and the main control would not go into diagnostics. I removed and replaced the main control and immediately, the unit came on. I could hear the fans gong and then the compressor kicked on. Unit began to cool. I advised the customer to give the unit 24/48 to produce ice and 24 hours to cool completely. No water leaks observed during service, job completed."
Jonathan M.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher that had murky water at the bottom. Inspected unit and work area. Customer advised the unit had not been used in some time and her dishes that were left in it were molded over. Unit had water at the bottom of dishwasher. Placed unit in a drain and heard a buzzing but did not get any water flow through the drain hose. Tested drain pump for continuity and found it open. Replaced drain pump and tested unit. Unit is working as designed. Call complete.
Paul R.
WASHER WHIRLPOOL WET4024HW0 "Arrived onsite for a washer not spinning or agitating. The customer stated no error codes have appeared. I ran the lid switch test and found the lid switch working as designed but the basket didn’t spin clockwise, only the wash plate spun. I tried to run the spin test and nothing would respond. I found the basket hard to turn because the brake stays on. I ran the retractor/torque motor test and could hear it running but not taking the brake off. I called techline and spoke with Mark SR# 7727330608. I gave Mark my findings and it was determined there is an issue with the torque motor because it retracts when put in the service test but as soon as the start button is release it puts the brake back on and will not stay in the unlocked position. Ordering the torque motor and other parts JIC. Ordering W10883783 GEARCASE, W11187717 ACTUATOR, W10883809 BRACKET, & W11189137 CNTRL-ELEC. RS for Fri 3/13.; ordrng 1 W10883783 (GEARCASE) and 1 W10883809 (BRACKET) and 1
Al R.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived to install previously ordered part.Removed and replaced the console.Left customer the 800 number for husband to call when he gets home to set up unit.Job complete
Richard P.
DRYER WHIRLPOOL WED8500DC4 Arrived onsite for the dryer not heating. During testing found that there is good voltage. Open up dryer and found that the heating element was laying on the bottom of dryer on not installed properly. Replaced element and cutoff. Put dryer back together and dryer tested good. Complete
Jonathan M.
DRYER WHIRLPOOL WET4024HW0 Arrived onsite to install previously diagnosed parts. Replaced door switch and tested unit. Unit is working as designed. Call complete.
Scott M.
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived on site for microwave snapping and cracking . Found mag had failed . Ordering mag to complete repair . Please call to set return .; ordrng 1 W10754299 (magnetron) and 1 W10892389 (CONTROL)
Scott M.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for interior lights flashing when door is open . Also unit venting system would come on when no one was cooking . Found relay on control sticking . Replaced control and sensor . Unit is now checking out normal as well as heating to spec. Job complete
Lou S.
REFRIGERATOR KENMORE 795.7205311 "arrived on site to inspect refrigerator error codes. Upon further inspection, I found IF error code. I removed the FC Evap cover and found ice blocking the ice maker fan operations. Cleared the ice and e fan began to operate and the error code went away. Also found a large amount of ice around the Evap cover gaskets allowing warmer air inside the evaporator compartment. Went to test ice maker and found it turned off. Turned it back on and it began to harvest. I am ordering the FC evaporator cover and scheduled return No water leaks observed during service. ; ordrng 1 AEB72913929 (EVAPORATOR COVER )"
Kevin B.
COOKTOP KITCHENAID KCGS550ESS01 "Arrived on site and found center burner right hand side orifice is clogged, after cleaning orifice burner height is now correct. Job complete"
Jacob S.
WASHER MAYTAG MVWC565FW0 Arrived onsite for unit not draining water. No issues at this time. Job complete
Andy B.
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site for dishwasher dispenser not working. Tested and inspected unit and found failed dispenser. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Jonathan M.
DRYER MAYTAG MEDX655DW1 "Arrived onsite for dryer that is making a squealing noise. Inspected unit and work area. Found unit hard to turn by hand. Removed front panel and tested various parts. Found one roller stuck and belt worn. Replaced belt, roller, and idler pulley and tested unit. Unit is working as designed. Call complete."
Leonardo C.
OVEN WHIRLPOOL WFE515S0ES2 Arrived on site to test unit for light not working. Test socket and found socket not getting any power from board. Replaced board test unit and light still not working. Socket getting power but not coming on. Light bulb is good not burner out. Replaced light socket test unit and unit test good job complete.
David Z.
COOKTOP KITCHENAID KGCT366GBT0 "Arrived on site to diagnose a range that was not igniting. On arrival customer informed me that the unit sounded like it was always clicking. When breaker turned on unit seemed to work fine, except back left burner. Back left burner did not ignite when switched to ignite.
James C.
OVEN KITCHENAID KODE300ESS02 Arrived on site and called tech line. Spoke to Scott #7727343184 and he recommended installing washer kit and new nut to correct issue. ; ordrng 1 W10794042 (nut) and 1 W10850808 (washer)
Clif L.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to diagnose a refrigerator that is not producing ice or dispensing water. Found water turned off at wall. Turned on water and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Al R.
RANGE AMANA AER6303MFS2 Arrived to inspect oven error code. Verified the F1E0 failed board code.Removed the old board and noticed the possible failure
Robert J.
WASHER MAYTAG MVWC565FW2 Arrived on job for complaints of powering off. Found control off unplugged washer and re plugged power came back on and it drained. Replaced control and ran calibration. No leaks detected at time of service.
Richard P.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived onsite for the refrigerator fresh food freezing food. Ran diagnostics and found that UI is not working properly. Replaced UI and advised customer to to clean refrigerator out due to the fact that they had way too much stuff inside of the refrigerator and freezer. Complete
Lou S.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "arrived on site to install previously diagnosed and ordered parts. Due to the evaporator cover rusting, I removed and replaced the cover & gaskets and tested. Unit is cooling and operating as designed. No water leaks observed during service. Job completed"
Jonathan S.
RANGE FRIGIDAIRE LFEF3054TFG Arrived on site for range having long preheat times on bake mode. Tested voltage to unit and found correct voltage. Disassembled back and found orange wire going to broil grounded to back panel. Repaired wire and corrected. Measured temperature sensor at room and found at 1070 ohms. Measured heating element and found at 16 ohms. Tested voltage at control and found no voltage to element or amps. Will need to replace control.; ordrng 1 316419146 (OVERLAY CONTROL) and 1 5304508924 (CONTROL)
Kevin B.
DISHWASHER WHIRLPOOL WDF130PAHB0 "Arrived on site and inspected dishwasher and found incoming Power is correct at terminal block, inspected control board
Al R.
WASHER WHIRLPOOL WTW5000DW2 Arrived to inspect leaking washer.Confirmed the complaint and found the leak was coming from the drain pump.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete Called office and spoke with CW.Unit still under manufacturer warranty.Job complete
Brandon C.
MICROWAVE WHIRLPOOL GMC275PDB07 "Arrived on site for customer complaint of microwave tripping breaker and making loud noise, found faulty magnetron. I replaced mag, cap, and diode. Found broken door switch as well, ordering door switch. ; ordrng 3 4375346 (switch,cavity)s"
Clif L.
COOKTOP WHIRLPOOL WEE750H0HV1 Arrived on site to diagnose a range that will not keep Wi-Fi connection to home. Found Wi-Fi connector on board not fully inserted and vibration from opening and closing the door causing it to disconnect. Reset connector to proper position and tested unit. Found all is functioning properly at this time.
Richard P.
FREEZER FRIGIDAIRE FFFH17F2QWB Arrived onsite for the freezer leaking. Upon inspection found that the drain hose was disconnected. Reconnected drain hose and issue has been resolved. Complete
Kevin B.
WASHER WHIRLPOOL WTW4616FW2 Arrived on site inspected washer and found cold water valve is blocked by debris again. Took another picture. Explained to apartment maintenance again that this is coming from the building water supply and has nothing to do with the washing machine. Documented call with tech line if apartment complex calls again refer them back to whirlpool. 7727344211"