Service History 1839 - Appliance Express

Near Liberty Hill, TX 78642

Mike C.

Job Details: 09/11/2017

Whirlpool Dishwasher WDTA50SAHZ0 Arrived to check unit for poor drying performance. Put unit into diagnostics and found no error codes. Ran unit through a automatic diagnostics cycle and found heater to run at end of cycle. Found rinse aid setting at lowest setting. Instructed customer on rinse dispenser amount and different cycle selections to aid in drying. Unit checks good with no water leaks.

Near Austin, TX 78739

Connor M.

Job Details: 09/11/2017

KRSC503ESS00 kitchenaid refrigerator Arrived on site to test unit for frost cooling issues. Found from evap not defrosting. Will need fan and control. Ordering cover in case damaged during defrost. Fan is expart. Office to schedule directly with urgency.

Near New Braunfels, TX 78132

Diego G.

Job Details: 09/11/2017

Arrived on site. Checked for glasses issues. Found gaps on all four corners of glass. Call tech-support and verified that it was completely normal and also discoloration of glass at times. No leaks present. Job complete

Near New Braunfels, TX 78132

Diego G.

Job Details: 09/11/2017

Near New Braunfels, TX 78132

Diego G.

Job Details: 09/11/2017

Near New Braunfels, TX 78132

Diego G.

Job Details: 09/11/2017

Near New Braunfels, TX 78132

Diego G.

Job Details: 09/11/2017

Near New Braunfels, TX 78132

Diego G.

Job Details: 09/11/2017

Near Austin, TX 78739

Connor M.

Job Details: 09/11/2017

WTW8240YW0 whirlpool washer Tub-312.18 TL400-199.99 arrived on site to test unit for loud noise during spin. Found full failure on bearings. Bearings generating a lot of heat and warping tub allowing water and oil to come out. Will need tub replaced. Quoted customer. Customer is considering repair. Will call in in next few days to inform of decision. Collected service only via cc.

Near New Braunfels, TX 78132

Daniel A.

Job Details: 09/11/2017

WRF736SDAM13 Not producing ice. Leaking water from icemaker overfill. Replaced icemaker per error code (E2 motor lost position). Replaced icemaker. Installed control/interface per service pointer. No leaks detected. Normal operation after service. Verified ice box fan and ice bin sensor normal

Near Tow, TX 78672

Thomas L.

Job Details: 09/11/2017

Arrived on site for no operation. Calibrated control and tested unit. Unit with going to sensing and never would advance out of sensing. Unit will need a control and possibly an actuator. Contacted Debbie at the provided number and option two and she will be replacing the product. Amana top load clothes washer model number NTW4516FW1

Near Tow, TX 78672

Thomas L.

Job Details: 09/11/2017

Near Round Rock, TX 78681

Jonathan S

Job Details: 09/11/2017

Whirlpool refrigerator model# WRX735SDBM. Not making ice.

Near New Braunfels, TX 78132

Diego G.

Job Details: 09/11/2017

Arrived on site. Checked for fan issues. Found great suction from vent hood. All functions tested ok. Instructed cust venthood is equipped with a sensor to automatically turn on the fan when excessive heat is detected in the control area. Job complete

Near New Braunfels, TX 78132

Diego G.

Job Details: 09/11/2017

Near New Braunfels, TX 78132

Diego G.

Job Details: 09/11/2017

Near Georgetown, TX 78628

Arthur B.

Job Details: 09/11/2017

WDT710PAYM3 (Dishwasher) - Arrived onsite for customer complaint of dishwasher slow draining. Tested unit. Found drain pump and check valve drain hose faulty. P&L are as follows; WPW10545278 (Drain Hose) $52.11,WPW10348269 (Drain Pump) $74.59,DW165 $149.99 plus taxes. Removed drain pump and hose. Installed new replacements. Reassembled and tested unit. Unit now drains as intended. All water connections were dry at time of service.

Near New Braunfels, TX 78132

Diego G.

Job Details: 09/11/2017

Arrived on site. Checked for burner issues. Found flames to be normal on cooktop. Verified all burners. All functions tested ok. No leaks present. Job complete.

Near New Braunfels, TX 78132

Diego G.

Job Details: 09/11/2017

Arrived on site. Checked for burner issues. Found flames to be normal on cooktop. Verified all burners. All functions tested ok. No leaks present. Job complete.

Near New Braunfels, TX 78132

Diego G.

Job Details: 09/11/2017

Arrived on site. Checked for burner issues. Found flames to be normal on cooktop. Verified all burners. All functions tested ok. No leaks present. Job complete.

Near Austin, TX 78738

Cliff

Job Details: 09/11/2017

Whirlpool dishwasher WDT710PAYM6. Arrived on site to diagnose a dishwasher that is not cleaning properly. Found heating element getting power but not operating. Heating element will need to be replaced to complete repairs.

Near New Braunfels, TX 78132

Daniel A.

Job Details: 09/11/2017

WDF540PADM2 Not cleaning dishes/excessive run times. Ran diagnostic. No error codes. Verified drain pump /wash motor operation. Instruct cust on rinse agent use/filter and incoming water temperature requirement. 120 degrees. Verified normal wash action. Cust to increase water temperature by running faucet closest to dishwasher before use. Per tech sheet. No leaks detected from inlet/drain hoses. Normal operation after service

Near New Braunfels, TX 78132

Daniel A.

Job Details: 09/11/2017

Near Liberty Hill, TX 78642

Mike C.

Job Details: 09/11/2017

Whirlpool venthood UXT5236BDS Arrived to find middle fan speed button not staying depressed. Found button control bad. Installed new switch control and checked operation, checked good.

Near New Braunfels, TX 78130

Connor M.

Job Details: 09/11/2017

WFC150M0EB0 whirlpool oven Arrived on site to test unit for issues. Found all wires on terminal block loose. One leg completely melted and burned up due to wires not being tightened. Will need terminal block, nuts, harness and power cord. Office to schedule directly,

Near Georgetown, TX 78626

Jonathan S

Job Details: 09/11/2017

Kitchen Aid refrigerator model# KRMF706ESS01. Frost buildup in freezer.

Near Burnet, TX 78611

Thomas L.

Job Details: 09/11/2017

Arrived on site for no operation. Found unit functioning properly and all cycles. Customer also is experiencing leaking water. Found no leaks at this time. However the unit has a lot of suds inside it. Customer to run vegetable oil in cycle with no dishes to illuminate suds. All water connections were dry.

Near Burnet, TX 78611

Thomas L.

Job Details: 09/11/2017

Near New Braunfels, TX 78130

Connor M.

Job Details: 09/11/2017

KDTM384ESS1 kitchenaid dishwasher Arrived on site to test unit for drying issues. Found plug for drain line on disposal hadn't been removed. Unit always filled with standing water and not completeing cycles. Removed plug and tested unit. Unit working properly, no leaks detected.

Near Georgetown, TX 78628

Mike C.

Job Details: 09/11/2017

Whirlpool microwave WMH76719CS2 Arrived to find inside light not always coming on when the door is opened and then it wouldn't start a heat cycle. Found mounting bolts at top of unit were loose and has caused excessive door misalignment which has caused switches to fail. Tightened mounting bolts and installed new interlocks and switches. Checked operation and unit checks good.

Near Seguin, TX 78155

Kevin

Job Details: 09/11/2017

Amana washing machine,

Near Austin, TX 78726

Thomas L.

Job Details: 09/08/2017

Removed and replaced open control and panel. Tested unit and all operations are now normal. All water connections are also dry. KitchenAid dishwasher model number KDTE104EBL4

Near Austin, TX 78726

Thomas L.

Job Details: 09/08/2017

Near Bastrop, TX 78602

Carlos G.

Job Details: 09/08/2017

Arrived on site and checked the unit for not advancing. Ran diagnostics and found a faulty door latch. Office to order parts for return visit.

Near Bastrop, TX 78602

Carlos G.

Job Details: 09/08/2017

Arrived on site and checked the unit for not advancing. Ran diagnostics and found a faulty door latch. Office to order parts for return visit.

Near Leander, TX 78641

Jerry C.

Job Details: 09/08/2017

MVWB850YW0 Arrived instal previously diagnosed and ordered parts. I removed the basket assembly and the failed shaft and bearing assy. I installed the replacement and tested. Operational test good, no leaks observed during service. From prior service: p/n W10435302 bearing

Near Bastrop, TX 78602

Carlos G.

Job Details: 09/08/2017

Arrived on site and checked the unit for not starting properly. Checked components and found a faulty pts switch. Removed and replaced pts switch. Ran test cycle and all checks ok now. Job complete.

Near Bastrop, TX 78602

Carlos G.

Job Details: 09/08/2017

Arrived on site and checked the unit for not starting properly. Checked components and found a faulty pts switch. Removed and replaced pts switch. Ran test cycle and all checks ok now. Job complete.

Near Liberty Hill, TX 78642

Steve C.

Job Details: 09/08/2017

Arrived on site for unit not turning on. Found voltage to the external pump but no voltage to the plug on the pump. Replaced the pump and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Bastrop, TX 78602

Carlos G.

Job Details: 09/08/2017

Arrived on site to replace parts from previous visit. Removed and replaced base and wrapper. All checks ok. Job complete.

Near Bastrop, TX 78602

Carlos G.

Job Details: 09/08/2017

Arrived on site to replace parts from previous visit. Removed and replaced base and wrapper. All checks ok. Job complete.

Near Liberty Hill, TX 78642

Steve C.

Job Details: 09/08/2017

Arrived on site for the units if we can water. Found the unit has a ice sheet at the bottom of the freezer. Found the unit has the older style drain tube. Quoted the customer for labor on the drain tube $189.99 plus tax. Replace the drain tube kit and tested the unit. Unit works properly and all water connections were dry at the time of service.S38253

Near Liberty Hill, TX 78642

Steve C.

Job Details: 09/08/2017

Near Lakeway, TX 78734

Thomas L.

Job Details: 09/08/2017

Arrived on site for improper burner operation. Smaller burgers work properly but larger burners are choking off due to lack of proper fuel pressure. Customer will have pressure problem addressed. Whirlpool five burner gas stove top model number WCG97US6DS00.

Near Lakeway, TX 78734

Thomas L.

Job Details: 09/08/2017

Near Austin, TX 78738

Thomas L.

Job Details: 09/08/2017

Arrived on site to find contaminated sealed system. Replaced sealed system. Also replaced noisy inlet water valve and noisy condenser fan motor. All water connections were dry after service.

Near Austin, TX 78738

Thomas L.

Job Details: 09/08/2017

Removed and replaced ice maker which had open Fill contacts. New icemaker cyclee and filled properly. All water connections were dry.

Near Austin, TX 78738

Thomas L.

Job Details: 09/08/2017

Removed and replaced ice maker which had open Fill contacts. New icemaker cyclee and filled properly. All water connections were dry.

Near Austin, TX 78737

Connor M.

Job Details: 09/08/2017

KUWL204ESB kitchenaid wine cooler Arrived on site to test unit for noise. Found legs removed to fit under cabinet. This is causing unit to rest all of its weight in the front on the kick pate offer no support to sheet metal under unit. Unable to correct issue due to cabinet height. No leaks dteteced.

Near Austin, TX 78717

Jonathan S

Job Details: 09/08/2017

Whirlpool dryer model #WED4800XQ1. Not turning on.

Near Horseshoe Bay, TX 78657

Steve C.

Job Details: 09/08/2017

Arrive on site for the upper rack slides out when opening the door. Readjusted the rear wheels in the back to level the unit. Tested the unit and the unit is working properly. All water connections were dry at the time of service.

Near Horseshoe Bay, TX 78657

Steve C.

Job Details: 09/08/2017

Arrive on site for the unit has the error code AF. The error code stands for restricted airflow. Found the vent hose is kinked in the back of the unit. Readjusted the vent hose and tested the unit. Unit works properly and advise customer to clean air vents every six months.

Near Manor, TX 78653

Carlos G.

Job Details: 09/08/2017

Arrived on site for "no cool/no ice" complaint. Inspected unit and found inverter to be defective. Ordering new inverter and compressor kit. Also, found inlet valve leaking where supply hose connects. Ordering new. Recommended customer purchase new icemaker hose, just in case hose is defective, as well. This will need to be addressed by a sealed system tech with three hours given. Per Chase, return for repairs on 09/08.; ordrng 1 CNOTES (CNOTES) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10779331 (COMPRESSOR) and 1 W10779331 (DRIER (UV)) and 1 W11087200 (INVERTER) and 1 WPW10394076 (WATER VALVE), schdld next appmnt for 9/8 FRI ! , snapped 2 QuickPics

Near Buda, TX 78610

Diego G.

Job Details: 09/08/2017

Arrived on site. Check for leaking issues. Found drain clogged. installed P-trap drain. All functions tested OK. No leaks present. Job complete

Near Buda, TX 78610

Diego G.

Job Details: 09/08/2017

Arrived on site. Check for leaking issues. Found drain clogged. installed P-trap drain. All functions tested OK. No leaks present. Job complete

Near Buda, TX 78610

Diego G.

Job Details: 09/08/2017

Arrived on site. Check for leaking issues. Found drain clogged. installed P-trap drain. All functions tested OK. No leaks present. Job complete

Near Austin, TX 78722

Carlos G.

Job Details: 09/08/2017

Arrived on site to replace outer door. Removed and replaced door. Job complete.

Near Austin, TX 78736

Connor M.

Job Details: 09/07/2017

WDT720PADM2 whirlpool dishwasher Arrived on site to test unit for leaking. Found sump not properly installed in tub. Corrected issue and tested unit. Unit working properly. No leaks detected.

Near Bastrop, TX 78602

Carlos G.

Job Details: 09/07/2017

Arrived on site and checked the unit for long dry times. Ran test cycle and confirmed temperatures too high due to restricted house exhaust. Checked outside vent when unit was running and was not getting any airflow whatsoever. Customer to get exhaust cleaned out as it is completely clogged. Job complete.

Near Austin, TX 78736

Connor M.

Job Details: 09/07/2017

KDTE404DSP0 kitchenaid dishwasher Dw135-129.99 arrived on site to test unit for wash quality issues and loud noise. Found error code for slow drain. Powered unit on and drain pump ran very loud. Found piece of thin glass in drain pump assy. Removed and tested unit. Unit working properly, no leaks detected.

Near Cedar Creek, TX 78612

Carlos G.

Job Details: 09/07/2017

Near Austin, TX 78734

Thomas L.

Job Details: 09/07/2017

Removed and replaced ice maker which had open Fill contacts. New icemaker cyclee and filled properly. All water connections were dry.

Near Austin, TX 78734

Thomas L.

Job Details: 09/07/2017

Near Dripping Springs, TX 78620

Connor M.

Job Details: 09/07/2017

MDB8979SFZ maytag dishwasher Arrived on site to test unit for leaking from door. Found insulation from under unit stuck between door and tub. Corrected issue and tested unit. Unit not leaking. No leaks dteteced.

Near Cedar Creek, TX 78612

Carlos G.

Job Details: 09/07/2017

Arrived on site and checked the unit for not making ice. Removed and replaced icemaker.

Near Spicewood, TX 78669

Cliff

Job Details: 09/07/2017

Whirlpool washer WFW92HEFC0. Arrived on site to diagnose a washer that is giving error codes. Ran diagnostic cycle and found unit is severly oversudsing due to non he soap in unit or settings for load and go dispenser were not set properly. Rinsed unit thouroughly and found no other failures at this time. No leaks were found at time of service.

Near Austin, TX 78734

Thomas L.

Job Details: 09/07/2017

Arrived on site hey is unit would not change from a crushed too cute. Found that the ice bin was improperly installed at solenoid. Instructed customer on proper installation of ice bin. Also found that the lower refrigerator section crisper was warped and binding. All water connections were dry.

Near Austin, TX 78734

Thomas L.

Job Details: 09/07/2017

Near Dripping Springs, TX 78620

Connor M.

Job Details: 09/07/2017

KRFC300ESS01 kitchenaid refrigerator Arrived on site to test unit for icemaker leaking causing water damage. Found when icemaker is powered on, it will fill until water is turned off at supply. Replaced icemaker under suspicion that it was calling for too much water. Same symptoms occurred. Replaced water valve and tested unit four times. Unit is no longer over flowing during fill. Water pressure checked fine, water lines and connections checked fine. No leaks detected at time of service.

Near Georgetown, TX 78628

Mike C.

Job Details: 09/07/2017

Whirlpool vent hood UXT4230ADS Arrived to check unit for light not dimming. Found wire at switch not fully seated. Made a good connection and checked operation, checked good.

Near Austin, TX 78735

Thomas L.

Job Details: 09/07/2017

Arrived on site for noisy operation. Found inlet water valve buzzing do you too loose mounting screws. Properly secured inlet water valve and unit tested quietly. All water connections were dry.

Near Round Rock, TX 78665

Jonathan S

Job Details: 09/07/2017

Kitchen Aid range model# KSEG700ESS0. Warmer plate not working.

Near Leander, TX 78641

Jerry C.

Job Details: 09/07/2017

WRS571CIDM01 Arrived to inspect low ice production. I found the chassis was not squared and there was a difference of nearly 1/2 inch between the door corners. I squared the chassis and leveled the doors and tested. The rc and fc openings required gap sealing and the diffuser is making a loud screeching noise during operation. Office to order p/n W10837808 diffuser. No leaks observed during service.

Near Round Rock, TX 78665

Jonathan S

Job Details: 09/07/2017

Whirlpool microwave model# WMH53520CS5. Sensor cooking is not working.

Near Austin, TX 78738

Thomas L.

Job Details: 09/07/2017

0823# Replaced open condensor fan motor after builde made unit accessible. Unit will now function properly. Builder to re inspect his drain hose connection as thouse plumbing. Jennaire icemachine model number JIM158XYRS1

Near Austin, TX 78738

Thomas L.

Job Details: 09/07/2017

Near Manchaca, TX 78652

Connor M.

Job Details: 09/07/2017

WFW9200SQA12 whirlpool washer Arrived on site to test unit for leaking during wash. Found slow leak from dispenser with valves are powered on. Put dispenser on order. Part is expart. If aig locates part office will reschedule.

Near Austin, TX 78738

Cliff

Job Details: 09/07/2017

Kitchenaid oven KODE500ESS00. Arrived on site to diagnose and oven with a loose door handle. Found upper oven door handle loose on the left side. Tighten handle and tested unit. Found all is functioning properly at this time.

Near Manchaca, TX 78652

Connor M.

Job Details: 09/07/2017

WZF79R20DW00 whirlpool freezer Arrived on site to test unit for not cooling. Found start relay failed. Replaced and tested unit. Unit working properly, no leaks detected.

Near Manchaca, TX 78652

Connor M.

Job Details: 09/07/2017

WZF79R20DW00 whirlpool freezer Arrived on site to test unit for not cooling. Found start relay failed. Replaced and tested unit. Unit working properly, no leaks detected.

Near New Braunfels, TX 78130

Diego G.

Job Details: 09/07/2017

Arrived on site. Check for draining issues. Found hose kink underneath sink. Builder installed additional hose to run to disposal. Repositioned hose, all functions tested ok. Instructed cust if issue comes back they will need to get with Builder for resolution. No leaks present. Job complete.

Near New Braunfels, TX 78130

Diego G.

Job Details: 09/07/2017

Near New Braunfels, TX 78130

Diego G.

Job Details: 09/07/2017

Near Georgetown, TX 78628

Mike C.

Job Details: 09/07/2017

Kitchen Aid dishwasher KDTE104ESS4 Arrived to install new control panel. Checked operation and unit checks good. Checked unit for any water leaks and none were found.

Near Kyle, TX 78640

Carlos G.

Job Details: 09/07/2017

Arrived on site and found PTS switch came loose. Confirmed switch not broken and reattached back to console. Job complete.

Near Georgetown, TX 78628

Mike C.

Job Details: 09/07/2017

Whirlpool Refrigerator WRF736SDAB14 Arrived to check unit for the left crisper drawer not pulling out smoothly. Found styrofoam packing material still under drawer support causing the drawer to go sideways when pulling out. Removed packing material and found drawer to slide in and out as designed. Instructed customer on temperature settings and water filter concerns. Unit checks good with no water leaks.

Near Leander, TX 78641

Steve C.

Job Details: 09/07/2017

Arrived on site to replace the drain tube and both slides for the freezer due to older style drain tube and a freezer door not closing properly. Replaced all parts and tested the unit. Unit works properly and all water connections were dry at the time of service. Advise customer to wait 24 hours for the unit to start freezing and cooling.

Near Leander, TX 78641

Steve C.

Job Details: 09/07/2017

Arrived on site for the units timer will not turn off. Found the units on the off selection will start and found the timer is defective. Replace the timer and test the unit. Unit heat and works properly. Advise customer to clean air vents every six months.

Near Bastrop, TX 78602

Carlos G.

Job Details: 09/06/2017

Near Bastrop, TX 78602

Carlos G.

Job Details: 09/06/2017

Near Buda, TX 78610

Daniel A.

Job Details: 09/06/2017

WRF535SMBM00 Excessive frst/ice in freezer. Freezer door gasket not sealing properly on top of freezer door. Removedcexcessive ice from freezer interior/light switch. Removed freezer doir/replaced freezer door gasket. Heated and shaped door gasket to cabinet liner. No air/water leaks detected. Normal operation after service

Near The Hills, TX 78738

Cliff

Job Details: 09/06/2017

Kitchenaid range KDRS483VSS03. Arrived on site to diagnose the range giving error codes. Found F6E0 communication error saved through diagnostics and noted right appliance manager shorted out. Replaced right appliance manager control as failure was saved for right oven. Tested unit and found no mechanical failures at this time and all is working properly after repairs. Gas leaks were found at time of service.

Near Austin, TX 78738

Cliff

Job Details: 09/06/2017

Kitchenaid ice machine KUID508ESS2. Arrived on site to diagnose an ice machine will not turn on. Found external drain pump failed causing the unit to go into in the flood state and cut power to main control. Replaced external drain pump and tested unit. Found all is functioning properly at this time. No water leaks were found at time of service.

Near Burnet, TX 78611

Thomas L.

Job Details: 09/06/2017

Removed and replaced control panel due to shortage start button. Yet now operating properly. House vent and dryer vents are clean. Whirlpool electric clothes dryer model number WED8500DC3

Near Burnet, TX 78611

Thomas L.

Job Details: 09/06/2017

Near New Braunfels, TX 78130

Daniel A.

Job Details: 09/06/2017

WRF767SDEM01 Indicator for open door on displaupy continousbafter door closed. Ran diagnostic test 16 &17. Replaced freezer door switch/ref switch. Verified normal opertion of door closure/door switch operation after service

Near Wimberley, TX 78676

Diego G.

Job Details: 09/06/2017

Arrived on site. Checked for no operation issues. Found glass and pump. Remove glass all functions tested OK. Also adjusted dispenser gasket. No leaks present. Job complete

Near Wimberley, TX 78676

Diego G.

Job Details: 09/06/2017

Arrived on site. Checked for no operation issues. Found glass and pump. Remove glass all functions tested OK. Also adjusted dispenser gasket. No leaks present. Job complete

Near Wimberley, TX 78676

Diego G.

Job Details: 09/06/2017

Arrived on site. Checked for no operation issues. Found glass and pump. Remove glass all functions tested OK. Also adjusted dispenser gasket. No leaks present. Job complete

Near Dripping Springs, TX 78620

Cliff

Job Details: 09/06/2017

Kitchenaid refrigerator KRSC503ESS00. Arrived on site to diagnose a refrigerator with the no ice condition. Found icemaker thermistor faulty causing ice maker not to cycle. Replaced ice maker assembly and tested unit. Found all is functioning properly at this time. No water leaks were found at time of service.