We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Manor, TX 78653
Matthew
Job Details: 05/30/2023
Upon arrival inspected unit for leaks. Customer stated unit still leaked after last visit. Customer stated unit had a couple dings that were noticed during installation. Pulled unit from wall to inspect entire cabinet. Ran unit for a few minutes to inspect. No leaks were present. Opened the door and found extreme sudsing. This oversudsing effect will cause a leak to occur. Took pictures. Eliminated suds build up and ran unit. Also noticed unit did not have a high drain loop which could cause back-flow from the sink. Made adjustment do drain hose. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Killeen, TX 76549
Tyler
Job Details: 05/30/2023
Arrived on site for refrigerator not making ice. Upon arrival confirmed customers issue was unit not dispensing ice properly. Found unit making ice as designed. Found auger yoke was loose from auger and not rotating bucket. Tightened yoke and retested dispenser on crushed and cubbed. Found unit dispensing as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Cedar Park, TX 78613
Kimo
Job Details: 05/30/2023
Arrived onsite for a refrigerator that is not cooling properly. Upon arrival I found that refrigerator would turn itself on and off rapidly. I checked voltage and polarity at the wall and found that it was good. I replace the control and updated further inspection I found that the doors where not closing properly causing warm air to flow into the unit causing condensation and temperature issues. I adjusted the door as leveled the unit and found that the doors sealed up like normal and now the unit is no longer turning itself on and off and should begin cooling as normal as well.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Austin, TX 78749
Kevin
Job Details: 05/30/2023
"Arrived on site and inspected dryer and found this place is on but its not showing any information. Unplugged dryer and allowed it to power off completely for one minute before reconnecting plug. Dryer is now working properly. It is heating correctly but airflow is showing completely restricted on airflow meter, Took pictures. Showed customer how a sheet of copy paper will not stay on lint screen because there is no suction. Removed the vent hose and showed them how copy paper will now stay in place. Recommended that they have a service clean the vent to the exterior of the home before dryer is used again to prevent damage to dryer, Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Spicewood, TX 78669
Kevin
Job Details: 05/30/2023
"Arrived on site and replaced tub ring per service pointer, also replaced gear case and slider diagnosed by a previous technician. After replacement customer load of towels and found they were still wrapping it around the agitator. Explained how this is no longer the correct method and showed them correct loading For this model, Washer is now quiet during education, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, TX 78130
Andrew
Job Details: 05/30/2023
"Arrived on site to test unit for frosting/freezing things in RC. Found RC door gasket not sealing properly on top left corner. Verified thermistors were in range. No excessive build up on evap. Control recognizing switch positions, heating element engaging properly and thermistors passed diagnostics. Formed gasket with heat gun. Advised to leave door closed for 2hrs to allow gasket to cool down and hold shape of cabinet. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model MED8630HC2
Near New Braunfels, TX 78132
Andrew
Job Details: 05/30/2023
Arrived on site to test unit for tapping sound. Found pedestal was vibrating with cabinet. Installed pads where pedestal mounts to unit. Noise no longer present. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near New Braunfels, TX 78132
Andrew
Job Details: 05/30/2023
Arrived on site to test unit for no lights. Replaced all modules per special project. Unit now working as designed. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near New Braunfels, TX 78132
Andrew
Job Details: 05/30/2023
Arrived on site and replaced previously diagnosed recirculating pump. Unit now working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EBS02
Near Georgetown, TX 78628
Gerry C
Job Details: 05/30/2023
"KBFN502EBS02 Arrived to inspect lights out within FC and RC chambers. Per Technical Service Pointer #: W11606409 Rev G, Special Project #: S84638, I removed and replaced all lights and tested. All interior lights resumed normal operation. The customer inquired into a vibration noise that could be hear from the upper unit cover. I removed the cover and adjusted the spring retainers and could not recreate the vibration after the adjustment. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Dripping Springs, TX 78620
Luis
Job Details: 05/30/2023
"Arrived on site for cooling issue. Checked evaporator no signs of uv dye,removed compressor cover found uv dye in service port of drier. Replaced drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 W10143759 (Drier) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78731
Paul
Job Details: 05/30/2023
Arrived onsite for a refrigerator to possibly replace previous diagnosed parts. The tenant had the unit defrosted enough to gain access to the evaporator. I gained access and found the pin connector on the brown wire to the defrost heater was never locked into the molex connector and was backed out not allowing voltage to the heater. I snapped the pin connector in place and it locked into the molex connector. I made sure all other connections were good and ran a forced defrost. The unit was working as designed. I defrosted the coil. The unit is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Austin, TX 78759
Paul
Job Details: 05/30/2023
"Arrived onsite for a refrigerator that stopped making ice and stopped dispensing water again. The customer said it stopped for three days and over the weekend but when they came home on Monday the ice bin was full again. I found the RC at 38 degrees and the sealed system was off. I tested water and ice finding them both working. I replaced the filter housing and the main control. If the customer calls back we need to order W11512399 valve, W11623068 UI, and W11025794 wire harness."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Jarrell, TX 76537
David Z
Job Details: 05/30/2023
"Arrived on site to diagnose dryer not heating. On further inspection of unit found thermal fuse blown due to blocked vents. Unit vents fine with hose detached, but is clogged and blowing back when it's plugged in. Advised customers they must have their vents cleaned as they are completely obstructed. Repair completed."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Buchanan Dam, TX 78609
Lou
Job Details: 05/30/2023
"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that when the unit is on it sounds like some screws are inside the unit somewhere. I tested the unit and once it was on, I could hear what sounded like debris bouncing/moving around inside. I disassembled the unit and inspected the rollers and tension pulley and checked to see if there was any debris inside the blower housing. I found the back left roller axle was not secured and was sagging and caused the roller to wear much quicker. Also found the belt was beginning to fray as the drum was tilted on the left side due to the left axle. I tightened the axle and removed and replaced the rollers (2), tension pulley and belt and reassembled. Retested and the unit is operating as designed. No lint observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Austin, TX 78750
Paul
Job Details: 05/30/2023
Arrived onsite for a microwave making a whistling sound. The customer stated it doesnt make a whistle sound but more like a high pitched noise. The customer stated that when it happens it usually only last a few seconds. The customer and I ran the microwave multiple cycles and could never duplicate the noise. The customer is going to try and record the sound if it continues to happen. I advised the customer to push on the door if it happens again to see if the noise Id door switch chatter. At this time all is working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Buchanan Dam, TX 78609
Lou
Job Details: 05/30/2023
"Arrived on site to inspect dryer not working. Upon further inspection, I tested the unit and found when the motor turns on, it is not turning the drum. The motor is making a humming noise and if I turn the drum by hand, the unit will operate properly. I removed and replaced the motor and blower wheel and retested and unit is operating as designed. Once I had the unit reassembled, I retested and it continues to operate as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Cedar Park, TX 78613
Paul
Job Details: 05/30/2023
"Arrived onsite for a washer that is still leaking. The unit is stacked. I ran two quick wash cycles, one with detergent and an extra rinse and the unit never leaked. I found no signs of water trails around the machine. I called techline and spoke with Austin SR#7736345598 and gave him my findings. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Spicewood, TX 78669
Leonardo
Job Details: 05/30/2023
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSG244LS2
Near Spicewood, TX 78669
Leonardo
Job Details: 05/30/2023
Arrived on site to test unit for unit leaking from a corner. Test unit and found spray arm hitting plates and making unit spray arm get stuck making unit leak. Lifted upper rack up test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model KSEB900ESS
Near Briarcliff, TX 78669
Leonardo
Job Details: 05/30/2023
Arrived on site to test unit for broken glass. Replaced glass test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSS244LL2
Near Lakeway, TX 78734
Leonardo
Job Details: 05/30/2023
Arrived on site to test unit for unit giving F8E4. Found water in float. Removed water and replaced gasket. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Austin, TX 78747
Leonardo
Job Details: 05/30/2023
Arrived on site to test unit for glass getting hot and other parts of the range getting hot when oven is on. Showed customer the temp that the range can get too when oven on. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Braunfels, TX 78130
Andrey
Job Details: 05/30/2023
"Arrived on site to test unit for not completing cycle, tested unit found failed capacitor, replaced capacitor and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
JENN-AIR FREEZER
Model JB36NXFXRE00
Near McQueeney, TX 78123
Andrey
Job Details: 05/30/2023
"Arrived on site to test unit for not cooling, tested unit found compressor running but no refrigerant in system, exposed RC and FC evaporators and found a refrigerant leak in the fresh food evap, fixed leak and replaced dye drier, pumped system with nitrogen, pressures held perfect, pumped system down for 20 minutes, charged system with 5oz of r134a, RC and FC evaporators developed good frost patterns advising customer to monitor for 24 hours before loading, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Seguin, TX 78155
Andrey
Job Details: 05/30/2023
"Arrived on site to test unit for off balance issue, tested unit for tub extremely jumpy, fail suspension, inspected under unit and did not find any signs of gear case failure, replaced suspension and tested unit is now running as designed, stated to customer that unit cant be overloaded or under loaded for best washer performance , unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Andrey
Job Details: 05/30/2023
"Arrived on site to test unit for running 25 degrees hot, preheat unit to 350 temp went up to 380 and recovered to 350, unit is heating properly and maintaining temperature, unit is running as designed, job completed"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Killeen, TX 76542
Tyler
Job Details: 05/30/2023
Arrived on site for washer not working. Upon arrival found unit on showroom floor of Rac. Ran diagnostics but found no errors. Found resistance values to valve at 1.3k-1.4k ohms for cold and hot. Found drain motor ohming at 19.8 with no breaks in harness. Found control working as designed. Replaced capacitor after find8ngs signs of grey goo. Found unit working as designed after reassembling it. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Killeen, TX 76542
Tyler
Job Details: 05/30/2023
Arrived on site for refrigerator needing previously diagnosed housing. Upon arrival reconfirmed issue and installed part. Found no leaks and unit working as designed. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ3
Near Waco, TX 76712
Jonathan M
Job Details: 05/30/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control and the latch assembly and tested the unit. Then I began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near China Spring, TX 76633
Jonathan M
Job Details: 05/30/2023
"Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that the unit does not leak every single time and has only leaked three times but it always seems to happen on bulky items. Advise that he washes a number of blankets including ones for the bed and intermittently when he has washing those, it has leaked. He advised that all other loads do not leak. Ran unit through an auto test in the unit. Ran as designed. Ran the unit 2/3 of the way full of water and drained it out. Still cannot get the unit to leak. Tested the dispenser drawer and it and it ran as designed without leaking. The customer advised they do not use fabric softener or the fabric softener setting on their washer. Did advise customer that because we could not replicate the issue or find any water residue anywhere, I cannot determine exactly what was causing the issue. I did explain that it is possible that because he is running heavy duty loads, that the washer may be going off balance and could be causing it to leak during spin. The customer add to videos that did not appear to show the unit leaking at all. Advisor customer to call back if further issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near China Spring, TX 76633
Jonathan M
Job Details: 05/30/2023
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Did confirm the customers complaint and found the motor. Not turning when I attempted to jump the icemaker. Replaced the icemaker and tested the unit. The unit began to harvest and fill as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Waco, TX 76708
Jonathan M
Job Details: 05/30/2023
Don site to install previously diagnosed part. Inspected unit and work area. Replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Salado, TX 76571
David Z
Job Details: 05/30/2023
"Arrived on site to follow up on refrigerator not producing much ice. Called tech line for instructions, spike with Andrew on any futher checks or repairs to be made. SR7736413733. Unit is at 39 in the RC and -2 in the FC. Unit has some ice in the bucket, picture attached. This is around 24-48 hours of production. Temps are good, icemaker dropped a harvest while I was on site as well. Advised customer there are no other mechanical repairs or recommendations we have, unit just produces ice slowly and we can not accelerate the process. Tech line also has no further repair recommendations. Customer advised unit is working as designed, no further mechanical repairs or troubleshooting needed. Customer will have to follow up with cusromer service for any further assistance. Call complete"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Waco, TX 76706
Jonathan M
Job Details: 05/30/2023
Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. Customer advised that the unit would not wash their clothes. Ran the unit through diagnostics and found an F8 E1 (low/no water detected during the fill) error code. Tested the unit in manual diagnostics and found the cold water valve not pulling in water. I checked the wall and found that the water supply valve at the wall had been shut off. Test of the unit and diagnostics and everything ran as designed. Did advise the customer that the issue was most likely with the water valve being shut off due to the error code and the complaint. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Killeen, TX 76542
Tyler
Job Details: 05/30/2023
Arrived on site for refrigerator not cooling properly/creating moister around right side of rc vent from fc. Upon arrival confirmed moister issue around vent and found temps at 42/14(rc/fc) on arrival. Found fc thermistor positioned on cap tube of evap coil and not ohming at 12k with very little ice on coil. Replaced and repositioned new thermistor on evap return line and cleared small amount of ice build up from vent. Informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near New Braunfels, TX 78130
Andrew
Job Details: 05/30/2023
"Arrived on site and replaced previously diagnosed gearcase, cam, belt, actuator, suspension, wash plate and hub. Calibrated unit and completed diagnostics with no issues. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, TX 78130
Andrew
Job Details: 05/30/2023
Arrived on site to test unit for not cooling properly. Found defrost sensor reading open and evap completely frosted over. Replaced defrost thermistor and sealed connections with silicone to make water tight. No leaks detected. Job complete. SR#7736513409
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Kempner, TX 76539
Tyler
Job Details: 05/30/2023
"Arrived on site for washer neeeding rebuild. Upon arrival reconfirmed issue and installed parts. Found tub as, and controls, along with rotor and stator working as designed with no leaks. Call complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Leander, TX 78641
Maurice R
Job Details: 05/30/2023
"Arrived onsite for cooktop flames discolored. On inspection the flames were blue, I inquired about a humidifier in the house and the current said they use one in the kids room. It runs all night, she commented that would explain why they only see the yellow flames in the morning time. I informed the customer that they can open the back door for 15 minutes and that will help eliminate the yellow flames. No gas leaks detected during service."
We serviced a
MAYTAG RANGE
Model MGR7700LZ4
Near Liberty Hill, TX 78642
Maurice R
Job Details: 05/30/2023
"Arrived onsite for oven cycle on and off after it reaches temperature. On inspection turn the oven on to 425?, once the oven reached set temperature it would cycle on and off ever 30 to 90 seconds. I called the WP tech line and spoke to them about the issue. They said as long as it reaches temperature it is working. It would range from 430? down to 410? it was off by 5?. Customer said that was fine that was only 5? off. We looked for the manual to see if could calibrate the unit. No gas leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 05/30/2023
Arrived for freezer being warm. On inspection the freezer was 31? the RC was 45?. I gain access to the fc evap tested the thermal and it read it was 9? 17k. I forced the heater on and it defrosted the frost on the evap. The heater is working but it look like it was not coming on when it was supposed to. Replaced the control board and informed the customer that if it is going to fail it will be in about 2 weeks. They will if it stops working.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Liberty Hill, TX 78642
Maurice R
Job Details: 05/30/2023
Arrived onsite for previously diagnosed parts. On inspection the bottom of the fridge was completely covered in ice. Had to steam the ice to remove the filter housing. Installed the filter housing and saw that the drain was iced over removed the ice and it draining now. Removed the evap cover and replaced the evap cover. Informed the customer to give the 24 hours before adding hot items to the unit. No water leak were detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Dripping Springs, TX 78620
Luis
Job Details: 05/30/2023
"Arrived on site for ice build up in freezer section. Removed freezer door found slides misaligned large gaps between liner and cabinet,added sealer to gaps realigned slides installed door checked door seal good."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Round Rock, TX 78665
Vincent
Job Details: 05/30/2023
"Arrived on site for washer, inspected unit and work area. Installed parts ordered by previous tech and did not work. Called techline and spoke to Rich SR#7736516090 and recommended to replace UI. I replace parts per techline and did not work. Spoke to SW and we found that the control board that was installed previously was not the correct one. I replaced the board with the new one and tested. Unit is now working as designed and no leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Bertram, TX 78605
Lou
Job Details: 05/30/2023
"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F9E1-drain error. Cleared the code and manually tested the dr pump,and it failed to come on. I unplugged the unit and tilted it back and found the harness to the drain pump was broken. Due to the possibility of the main control being shorted, I was granted authorization to replace the main control, drain pump and lower harness. I removed and replaced the main control and harness and tested the drain pump. Unit began to drain as designed. I calibrated the unit and retested in diagnostics and unit is operating as designed. The drain pump was not needed at this time. No water leaks observed during service, job completed."
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Bertram, TX 78605
Maurice R
Job Details: 05/30/2023
Arrived onsite for cooktop bezel not square. On inspection the installer had pushed down on the bezel to make it flush with the counter. I installed the new bezel and name plate. I adjusted the dual burner to fix the igniting issue. The unit is operating as designed and no gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Leander, TX 78641
Maurice R
Job Details: 05/30/2023
"Arrived onsite for previously diagnosed parts. Installed a new icemaker in unit, unit is operating as designed . No water leaks detected during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78738
Kevin
Job Details: 05/30/2023
"Arrived on site and inspected refrigerator and found customer experiences water dispenser not working intermittently. Water line near fresh food evaporator is likely freezing due to gapping between evaporator Styrofoam cover and rear bulkhead. Requested that customer monitor it for correct operation, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Dripping Springs, TX 78620
Luis
Job Details: 05/30/2023
"Arrived on site for noise complaint,ran diagnostics could recreate noise of the complaint,found evaporator fan a little loud installed a new fan motor,new fan is quieter then original"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Marcos, TX 78666
Luis
Job Details: 05/30/2023
"Arrived on site. Ran diagnostics evap fan not powering on,replaced defective fan motor ran diagnostics fan powered on"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near San Marcos, TX 78666
Luis
Job Details: 05/30/2023
"Arrived on site. Found ice drawer sticking tracks not fully extending,removed most grease that was previously added,added grease to tracks tested slide operation good. If problem continues will need tracks and slides for ice bin; used 1 542638 (Grease) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Round Rock, TX 78665
Vincent
Job Details: 05/30/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit was moved to clean behind and when they pushed unit back there was scratches left behind on the floor. They hired flooring people to replace the flooring that was scratched and they used a towel to push the refrigerator back and left it under the unit. Customer was concerned about me moving the refrigerator because they didnt want me to scratch the flooring. I advised the customer I have a floor skid that helps to move the appliance without scratching the floor but they still declined. I then instructed the customer that I wont be able to work on it if we cant move the refrigerator out, I also instructed the customer that I would need a waiver to be signed to move appliance and they declined. No leaks where observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near San Marcos, TX 78666
Luis
Job Details: 05/30/2023
"Arrived on site for breaker tripping. Disconnected start device powered unit on breaker tripping,disconnected both fans same issue unit will power on for 3 sec then trip breaker. Replaced control same issue,replaced harness same issue disconnected heater unit powered on replaced defective heater. ; used 1 W11562260 (Heater) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Georgetown, TX 78628
Lou
Job Details: 05/30/2023
"Arrived on site to install previously diagnosed and ordered part(s). Due to the capacitor failure, I removed and replaced the capacitor and calibrated the unit. Tested in diagnostics and found the valve making a loud screaming noise as if it were struggling to open and fill. Also found the gearcase ma ing a loud grinding noise and the belt is slipping. I removed and replaced the valve, gearcase, cam and belt and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near San Marcos, TX 78666
Luis
Job Details: 05/30/2023
"Arrived on site for cooling complaint. Powered unit on,compressor powered on removed evaporator cover frost forming on evaporator,evaporator fan not running good voltage diagnosed a defective fan motor,replaced motor fan powered on."
We serviced a
WHIRLPOOL DRYER
Model WGD6120HC1
Near Austin, TX 78737
Scott
Job Details: 05/30/2023
"Arrived on site ,converted dryer to propane . Ran test dry . Units flame is much better and no gas smells or leaks detected at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Scott
Job Details: 05/30/2023
"Arrived on site , replaced ice maker . Did power reset of fridge . Ran harvest and fill. All checked normal . No water leaks detected. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Manchaca, TX 78652
Kevin
Job Details: 05/30/2023
"Arrived on site and found no saved error codes, ran all functions in diagnostic cycle and everything checks good. Sent video to KB/service management. Discussed correct detergent usage again, There is nothing wrong with washer it is operating as intended at this time, documented with techline. 7736515145"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Buda, TX 78610
Kevin
Job Details: 05/30/2023
"Refer a call back to whirlpool customer service. Arrived on site and found no saved error codes, ran diagnostic cycle and everything passed, ran all functions independently and everything worked properly. Started a quick cycle while on hold with tech line and it is progressing properly but there is a lot of suds, took pictures. Techline recommended running machine cleaner but with no error codes and no mechanical issues theres no further recommendations for repairs. Job complete. 7736511292"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near San Marcos, TX 78666
Andrey
Job Details: 05/30/2023
"Arrived on site to test unit for dryer not operating properly, tested unit found all the symptoms customer explained are related to clogged vent, ran air flow test and it failed, disconnected vent from unit and tested and it passed, but replaced moisture sensor harness and thermistor as precautionary, advised customer to hire a professional to resolve issue, advised customer not to use unit until restrictions has been removed, at this time job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Marcos, TX 78666
Andrey
Job Details: 05/30/2023
"Arrived on site to test unit for not completing cycle, tested unit for multiple errors present for motor not engaging, rand diagnostic cycle and found wash motor short cycling, replaced wash motor and control and tested,u it is now running as designed, no leaks detected job complete"
We serviced a
AMANA DISHWASHER
Model ADB1400AMB0
Near San Marcos, TX 78666
Andrey
Job Details: 05/30/2023
"Arrived on site to test unit for not washing dishes, tested unit found water valve and drain pump not engaging, checked voltage to valve and found control not sending any, replaced control and tested, all functions returned to normal all components are activating properly unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Manor, TX 78653
Joe Z
Job Details: 05/30/2023
Arrived on site for unit leaking. Upon arrival customer showed me video of floor covered in suds. Ran diagnostics and there are no Found customer is using normal dish detergent and explained the difference between the detergents and why the unit will leaks the suds. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Austin, TX 78754
Joe Z
Job Details: 05/30/2023
"Arrived on site for oven not operating. Upon arrival. Customer states that when preheating, ignitor clicks but does not light. Inspected ignitor and found mounted out of position. Reinstalled ignitor and test unit by preheating oven to 350. Unit is now lighting upon 1st click. Also test broiler and is operating correctly. Unit is operating as designed. No gas leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78724
Joe Z
Job Details: 05/30/2023
Arrived on site to install previously ordered part. Replaced outer hose W11244231. Test unit and is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Manor, TX 78724
Matthew
Job Details: 05/30/2023
Arrived onsite for unit not working. Upon arrival inspected unit. Found LED screen out. Unit would tone and turn on but no display at all. Replaced console. Tested unit and unit is functioning properly. Did notice external ventilation is crushed. Notified maintenance to repair. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Austin, TX 78722
Matthew
Job Details: 05/30/2023
Arrived onsite for unit not making ice upon arrival inspected unit. Found supply hose kinked. Secured hose and tested. Unit now receiving adequate water to make ice. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Austin, TX 78744
Matthew
Job Details: 05/30/2023
"Arrived onsite for gas range tripping breaker as soon as its plugged in. Customer stated went to use it for the first time , powered on for 20 min then tripped the breaker. When trying to reset the breaker would now trip automatically. Upon arrival confirmed issue. Disassembled and found wire to apart module pinched between chassis and back panel. Secured wiring and tested. Unit is now functioning properly. Preheated to 350 degrees and tested all burners. Unit is functioning properly. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Leander, TX 78641
Kimo
Job Details: 05/30/2023
Arrived onsite for a DW that is not draining and not going into its wash cycle. Upon inspection in found that the the drain hose was clogged I removed the clog and tested unit and found unit operating as designed no leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78681
Kimo
Job Details: 05/30/2023
Arrived onsite for a washer that is making a squeaking noise when in use. Upon inspection I found that the noise was present. I checked the gearcase and found that it was leaking and was causing the noise. I replace the gearcase and tested the unit and found nit opening as designed no leaks
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78681
Kimo
Job Details: 05/30/2023
"Arrived onsite for a washer that is not going into wash, upon arrival I found that the unit would not let water in and it was making a noise. Upon further inspection I found that all of this was caused by the belt that had falling off of the motor and got stuck in between the guard and the pulley and the belt was damaged, I replace the belt with the one from job#380041 and tested the unit several times and found that the unit operating as designed. Job complete"
We serviced a
ELECTROLUX REFRIGERATOR
Model e32ar85pqse
Near Salado, TX 76571
David Z
Job Details: 05/30/2023
"Arrived on site to diagnose refrigerator that is freezing items. Found unit is set to 46, but is temp runs 33 and lower, freezing items. Advised customer we need to replace control/thermistor to resolve.
We serviced a
KITCHENAID OVEN
Model KGRS505XSS01
Near Round Rock, TX 78681
Paul
Job Details: 05/30/2023
Arrived onsite for a range with the far right know not turning. I found the gas valve locked up.; ordrng 1 WPW10206288 (VALVE-BRNR)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2740PE5A
Near Austin, TX 78747
Scott
Job Details: 05/30/2023
"Arrived on site for freezer temps normal but fresh food over 50 degrees. Ran temp checks . FZ -1 ,fresh 41 . Ice bucket full of ice . Fan and dampner operated normal. Found service pointer describing symptoms . Ordering air tower kit . ordrng 1 5303918799 (Air tower kit)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Pflugerville, TX 78660
Vincent
Job Details: 05/30/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint is it continues to trip breaker. Called techline and spoke to Adrian SR#7736520184 and there is a service pointer for unit being connected to a GFCI breaker. Techline recommends not to have unit on a GFCI breaker per whirlpool. Called customer and explained hat I wa# told but he also brought up that unit bonuses a lot and then it stops working. I ran a quick wash with towels and found that the shock absorbers where work out. Also found that the drain pump was leaking. Im ordering the drain pump, bellow, rotor and shocks. Returning tech to install all parts ordered. ; ordrng 4 W11545322 (Shock absorbers)s and 1 W11314361 (Rotor) and 1 W11458345 (Drain pump) and 1 W11314648 (Bellow)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Manor, TX 78653
Matthew
Job Details: 05/30/2023
Arrived onsite for unit not spraying water. Upon arrival tested unit. Ran test and found wash motor not running. Ran diagnostics and confirmed error code for wash motor not running. Ordering sump and motor assembly and control. Unit does fill and drain. Office to reschedule ; ordrng 1 W11613479 (Sump and motor) and 1 W11637581 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near New Braunfels, TX 78132
Andrew
Job Details: 05/30/2023
Arrived on site and replaced previously diagnosed FC door. Needing 5/16-1/4 water line fittings. Office to reschedule. ; ordrng 2 WP4373559 (5/16-1/4)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Austin, TX 78757
Wesley
Job Details: 05/30/2023
Arrived onsite for not cooling and found unit with compressor running but absolute no cool. Ordering compressor and dye drier and access port to repair. Office to reschedule.; ordrng 1 W11370574 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600a and 1 Possiblealuminumcaptube
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Austin, TX 78717
Paul
Job Details: 05/30/2023
"Arrived onsite for a washer that is leaking from underneath. The customer stated its an oily substance that is coming from under the machine in a grout joint on the tile floor. I found the gearcase had blown a seal and lost all the oil. The components were all covered in oil. Ordering W11550891 agitator, W11449840 gearcase, W10721967 cam, W11239857 belt, W11409708 shield. RS for Thu 6/1.; ordrng 1 W11550891 (Agitator) and 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield)"
We serviced a
WHIRLPOOL WINE COOLER
Model KUBL214KSB00
Near New Braunfels, TX 78132
Andrey
Job Details: 05/30/2023
"Arrived on site to replace previously diagnosed door, removed door from box and found it damaged, spoke to parts, it will have to be reordered, ordering door office to reschedule ; ordrng 1 W11644056 (Door)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Killeen, TX 76542
Tyler
Job Details: 05/30/2023
Arrived on site for microwave not heating corrwc. Upon arrival confirmed issue and unit not heating. Disassembled unit after verifying power supply. Found exhaust fan not installed correctly from assembly and led to unit over heating replaced mag cap and diode and found hv transformer still failing. Tested cavity and mag thermostats and found them functioning within specs. Rescheduled customer for 06/05/23 to complete repairs.; ordrng 1 W11545871 (Transformer) and 2 Interlockss and 1 W11552018 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near San Marcos, TX 78666
Andrey
Job Details: 05/30/2023
"Arrived on site to test unit for not dispensing ice, tested unit found coupler broke damaging the the mounting plate, will need to replace ice bin, mounting plate, coupler and spring on return visit, ordering parts office to reschedule ; ordrng 1 W11573761 (Mounting plate assembly) and 1 WP2220458 (Coupling) and 1 W10852956 (Spring)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lorena, TX 76655
Jonathan M
Job Details: 05/30/2023
"Arrived on site for a washing machine that is not finishing cycles. Inspected unit and work area. The customer advised that the unit sometimes wont even power on and will just lock the door and then say that the cycle is complete. Did confirm the customers complaint, and did not find the motor attempting to spin When starting a cycle. Checked underneath and found all connections were good. Checked at the control and checked resistance through the shifter and the motor. Found both to be within range. After reassembling in testing again, found the machine spin and began to work and operate. Found the machine stop working, and then would not attempt to spin again. I advise the customer that because the unit was working and it stopped working after vibrating, the issue most likely would be with the harness, but wanted to return with the control as well. Ordering all parts, and the office will need to contact the customer about a return date when parts are made available due to several out of stock and PSP items.; ordrng 1 W11513246 (Control) and 1 W11643701 (Lower harness) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Killeen, TX 76542
Tyler
Job Details: 05/30/2023
Arrived on site for refrigerator with torn right side rc door gasket. Upon arrival confirmed issue and found gasket torn. Replaced gasket with (w1146682) and made sure door sealed. Found no gaps and unit working as designed. Call complete ; ordrng 1 Cnote (Used 1 gasket/turned other with parts)
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Pflugerville, TX 78660
Vincent
Job Details: 05/30/2023
Customers complaint the cooktop silicone was not flush. Im ordering a new cooktop and reschedule to return on 06/08/23. ; ordrng 1 W11165675 (Cooktop)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Dripping Springs, TX 78620
Luis
Job Details: 05/30/2023
"Arrived on site. Breaker tripping once cord installed to outlet,traced issue to a defective fresh food heater assembly part does not show will order evaporator incase heater comes with new evaporator ; ordrng 1 W11595221 (Evaporator) and 1 Freshfoodheater (Fresh food heater)"
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near New Braunfels, TX 78130
Andrew
Job Details: 05/30/2023
Arrived on site to test unit for damaged cooktop. Contacted Techline and provided photos. Recommending replacing cooktop along with RF burner. Office to reschedule. SR#7736511837; ordrng 1 W11223301 (Cooktop) and 1 WPW10275049 (RF Element)
We serviced a
JENN-AIR WINE COOLER
Model JUWFL242HL01
Near Lorena, TX 76655
Jonathan M
Job Details: 05/30/2023
"Arrived on site for a wine cooler. That is not cooling properly. Inspected unit and work area. Customer advised that the unit stopped pulling all together and has not attempted to cool at all. Found the unit on but the compressor not running when I first got here. When the compressor did kick on and measured 10 pressure and found 80 psi on the high side and low side, stuck in a -20 vacuum. Checked for any leaks, and could not detect any leaks present in the compressor area. Spoke to JC and was advised to be ordered all the sealed system components. ordering all parts including the drip pan for the compressor and the office will need to contact the customer about a return date parts are made available.; ordrng 1 W11360594 (Compressor) and 1 W11360241 (Drip pan) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Austin, TX 78702
Matthew
Job Details: 05/30/2023
Arrived onsite for door seal failure. Upon arrival inspected unit. Found upper right door seal torn. Ordering replacement seal. Scheduled for Friday the 2nd. ; schdld next appmnt for 6/2 FRI !
We serviced a
WHIRLPOOL WASHER
Model WFW9450WW00
Near Austin, TX 78759
Wesley
Job Details: 05/30/2023
Arrived onsite and found unit with f20 error code. Replaced the inlet valve. Tested. Unit is now operating as designed.
We serviced a
KENMORE RANGE
Model 790.991123
Near Leander, TX 78641
Kimo
Job Details: 05/30/2023
Arrived onsite to install previously diagnosed part. Upon arrival I realized that I had ordered the wrong parts. I put in a parts research for it. Off to connect customer if we are able to find the control.
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/30/2023
Arrived on site to test unit for tripping breaker. Found voltage to unit was correct. All connections in control area are good and secure. Found no signs of arcing or damaged wiring. Advised to use unit and if breaker is consistently being tripped. replace faulty GFCI breaker per service pointer W11525530. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78759
Wesley
Job Details: 05/30/2023
Arrived onsite for not heating and found unit operating with insufficient power supply. Reset breaker and no change in symptom or cause. Advised customer that supply would need to be addressed to restore normal operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78750
Wesley
Job Details: 05/30/2023
Arrived onsite and found unit operating with intermittent ice production. Determined the chute gasket was missing preventing proper icebox temps tone maintained. Customer will order their own chute gasket.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Austin, TX 78731
Wesley
Job Details: 05/30/2023
"Arrived onsite for blown thermal fuse. Verified issue and verified good airflow and the heater is not grounded and the cycling thermostat is working. Completed repair and tested, all checks good.
We serviced a
GE COOKTOP
Model JGP932SEC2SS
Near Georgetown, TX 78633
Gerry C
Job Details: 05/30/2023
"JGP932SEC2SS Arrived to instal previously diagnosed and ordered parts. I removed the failed igniter and installed the replacement. Testing revealed the ignition issue was corrected. Operational test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Gerry C
Job Details: 05/30/2023
"KRMF706ESS01 Arrived to inspect leaking. I found the issue was due to the RC drip pan warping, causing water to spill out on the right side. I corrected the issue via shim and inspected the rest of the chassis. The drain tube was drooping and required correction. The unit was tilted forward at the top and required chassis level, squaring and door matching. I found two spots on the back of the unit where condensate was forming from the internal system tubing and informed the customer of my findings and importance. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Georgetown, TX 78628
Gerry C
Job Details: 05/30/2023
"WTW5105HW0 Arrived to inspect squeal from washer. I verified the issue occurred during spin operations and inspected. I found the belt was worn and the cause of the noise. I removed and replaced the belt and tested, after recalibrating the machine. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ01
Near Jarrell, TX 76537
David Z
Job Details: 05/30/2023
Arrived on site to diagnose refrigerator that is leaking water daily. Found freezer floor covered in ice due to defrost water leaking from clogged drain. Removed drain and removed obstructions. Steamed out drain and ice. Verified good drainage.