Service History 183 - Appliance Express

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Leander, TX 78641

Kimo

Job Details: 03/29/2023

Arrived onsite for a range that has low flames. Upon inspection I found that the orifices were slightly smaller than they needed to be replaced them with offices from truck stock and tested unit and found flames at normal height unit operating as this song .

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Leander, TX 78641

Maurice R

Job Details: 03/29/2023

"Arrived onsite for dishwasher not working. I found that the recirculating pump,was not working. I replaced the pump assembly and tested the unit. The unit is now spraying water out of the arm and operating as designed. No water detected during service."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Temple, TX 76501

David Z

Job Details: 03/29/2023

"Arrived on site to diagnose washer with leaking rear. Examined unit and found the valve housing broken on both sides, with some plastic in the hot hose. Replaced valve and advised customer to replace the hose since I could not get the pieces out. Unit should be working as designed. Repair completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Temple, TX 76502

David Z

Job Details: 03/29/2023

"Arrived on site to diagnose no drain dishwasher. Examined unit and found it full of water. Found the pump runs, but no water drains. Checked disposal and found the knockout still in the disposal. Removed knockout. Verified unit draining as designed. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78735

Luis

Job Details: 03/29/2023

"Arrived on site. Found filter housing door not sealing correctly,replaced defective filter housing tested operation good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Austin, TX 78747

Luis

Job Details: 03/29/2023

"Arrived on site for no cool in fresh food section. Found evaporator cover incased in ice,removed cover defrosted evaporator found brown wire from harness assembly entering defrost harness disconnected and spark marks on metal connection,wire lead pulling out of harness when connected to heater harness. Replaced harness and the,ristor powered unit on good air flow entering fresh food section"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Fort Hood, TX 76544

David Z

Job Details: 03/29/2023

"Arrived on site to diagnose dryer not heating or advancing timer. Checked voltage at the terminal block and found 120v at L1, 20v at L2. There is a 100v shortage in the red line. Advised customer to get with base services to resolve the lack of voltage at the wall. This will resolve the timer and heating issue both. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Austin, TX 78704

Luis

Job Details: 03/29/2023

Arrived on site for a bad compressor. Replaced defective compressor vacuumed system down u it kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good.

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS01

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/29/2023

Arrived on site and replaced previously diagnosed filter head. Found excessive calcium build up within water lines and recirculating tube. Replaced seized recirculating pump and removed calcium build up. Advised customer to run a clean cycle to remove any excessive build up. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Killeen, TX 76542

David Z

Job Details: 03/29/2023

"Arrived on site to diagnose range with front left burner leaking gas. On arrival spoke with tenant who advised me the unit was likely left on and smelled like gas. I found no leak in the valve, everything was ok. The valve knobs stem was twisted so the knob didn't slide on. I was able to straighten it and verified proper operation. Unit working as designed. Repair completed."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Leander, TX 78641

Maurice R

Job Details: 03/29/2023

"Arrived onsite for washer making a noise. On inspection could not duplicate the noise, I flipped the unit up and there is no evidence of gear failure. Removed the pulley cover and found no oil, the spring in the splutch was weak making the clutch lose the belt was stretched out.I replaced the capacitor,the splutch and belt. I tried to calibrate the unit and could not make it go into calibration mode. Called technical line and they tried to walk me through get the unit into calibration mode without any luck. They sent it up to the engineer depending, they will send me a email when they figure out what was going on. Informed the customer that I might be back due to not being about to caliber the unit. No water leaks detected during inspection.Sr7736058"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Andice, TX 78628

Lou

Job Details: 03/29/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the vent and main control failures, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Austin, TX 78754

Joe Z

Job Details: 03/29/2023

Arrived on site for tub is loose. Upon arrival inspected unit . Checked suspension rods and tub. And both are good. Tenant thought that the tub is sitting lower than before. Verified that The unit is correct and not dropped or sagging. Ran diagnostics and there are no error codes. Ran a spin cycle and unit is operating correctly. No leaks present at this time. Job complete

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Smithville, TX 78957

Joe Z

Job Details: 03/29/2023

Arrived on site to install previously ordered parts. Installed wiring harness W11569161. Test unit and unit is operating as designed. No leaks present at this time. Job complete

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Bastrop, TX 78602

Joe Z

Job Details: 03/29/2023

"Arrived on site to install previously ordered parts. Replaced control W11626074, HMI w11626077, and encoder W11626075. Test unit and is operating as designed. No leaks detected at this time. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS08

Near Austin, TX 78704

Luis

Job Details: 03/29/2023

"Arrived on site for after leaking. Found frozen drain,cleared ice from drain in evaporator compartment,ran line through drain found some resistance broke free of obstruction in drain ran a cup of water through drain water draining correctly."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Mustang Ridge, TX 78610

Andrey

Job Details: 03/29/2023

"Arrived on site to test unit for burner middle burner not working properly, tested unit found when switching between simmer and power burner it shuts off, adjusted burner, tested multiple times in front of customer, unit is now functioning properly, if issue persists with will need to return with orfice kit, unit is running as designed job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mountain City, TX 78610

Andrey

Job Details: 03/29/2023

"Arrived on site to test unit for spinning after cycle, tested unit found control sending voltage to motor when not in program, replaced control and capacitor as precautionary, unit is now operating as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL RANGE

Model MER6600FZ5

Near Seguin, TX 78155

Andrey

Job Details: 03/29/2023

"Arrived onsite to replace cook top, right and left tower and console, replaced parts, tested unit, unit is running as designed, job completed"

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Bastrop, TX 78602

Joe Z

Job Details: 03/29/2023

"Arrived onsite for temperature issues. Upon arrival preheated oven to 350. Preheated to 367. Began to heat cycle unit. Got 302, 348, average is 325. Found unit is not reading temperatures correctly. Found sensor is out of range . Need to replace sensor. Replaced sensor WP7430P044-60. Test unit once again and got average of 350. Unit is operating as designed. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Robinson, TX 76706

Jonathan M

Job Details: 03/29/2023

Arrived on site for a washing machine that wont dispense the fabric softener. Inspected unit and work area. The customer advised the fabric softener dispenser Had broken. Thus the fabric softener was being dumped into the regular wash cycle. Did confirm the customer complaint and replace the fabric softener dispenser cap. Tested the unit and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waco, TX 76710

Jonathan M

Job Details: 03/29/2023

Arrived on site for a washing machine. That is making a squealing sound green spin. Inspected unit and work area. Customer showed me a video of what the sound sounds like. Sounded like the belt was slipping on the cam. Checked underneath the unit and did confirm the cam have been worn. Replace the cam and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Waco, TX 76710

Jonathan M

Job Details: 03/29/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the large door, skin, hinges for the little left, hand, door, and flame spreader and tested the unit. The unit begin working operate as designed. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Austin, TX 78738

Kevin

Job Details: 03/29/2023

"Arrived on site and found no water entering dishwasher, found water line was never hooked up to source during installation. After correcting this started a cycle and dishwasher is running normally, job complete"

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Austin, TX 78738

Kevin

Job Details: 03/29/2023

"Arrived on site and found damage new homeowner is referring to is a very light surface scratch on left hand side. They also pointed out cook top edge is bowing upward. This is because cooktop is not supported on the bottom and is hanging from perimeter. Took multiple pictures. Spoke with and sent all pictures to take line. They said customer service will now be responsible for determining whether console will be replaced however installation needs to be done properly before any of this can happen, job complete. 7736064004"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Waco, TX 76705

Jonathan M

Job Details: 03/29/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near China Spring, TX 76633

Jonathan M

Job Details: 03/29/2023

Arrived on site for a refrigerator that has a Gasket Louis and is causing condensation in the refrigerator section. Inspected unit and work area. Did confirm the customers complaint and found the gasket bowed. Replaced the gasket and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508HPS01

Near Austin, TX 78746

Luis

Job Details: 03/29/2023

"Arrived on site for unit not powering on,found loose harness connection at control for thermistor,secured harness fully to control powered unit on ran unit through diagnostics all test passed ran normal operating cycle unit working as designed"

We serviced a

WHIRLPOOL COOKTOP

Model KICU569XSS00

Near Austin, TX 78737

Kevin

Job Details: 03/29/2023

"Arrived on site and replaced modules again and cooktop is working again. Homeowner is aware that false door front cannot be reinstalled, job complete"

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Waco, TX 76712

Jonathan M

Job Details: 03/29/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the left and right hand hinges and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

MAYTAG RANGE

Model MER4600LS2

Near Lago Vista, TX 78645

Kimo

Job Details: 03/29/2023

Arrived onsite for a oven that is not reaching set temps. Upon arrival I performed and temp test and found that the unit was off by 3? and this was with a temperature offset for 5 degrees. I made the appointment adjustment and tested again and found that the unit showed an average of 350.5 degrees. Display showed 350. Unit operating as designed

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Lago Vista, TX 78645

Kimo

Job Details: 03/29/2023

Arrived onsite to install previously diagnosed parts.upon arrival I installed the new valve and tested unit and found that there was no more leaks. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS0

Near Austin, TX 78752

Matthew

Job Details: 03/29/2023

Arrived onsite for dishwasher not running properly. Upon arrival inspected unit. Put in diagnostics and found stored error code 8/2 drain motor. Ran cycle to drain and motor giving noise. Pulled drain motor for inspection. Found debris in motor. Removed motor and tested. Unit is now functioning properly. If symptoms persist recommend replacing drain motor. All other components are functioning properly. No leaks present at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Austin, TX 78750

Vincent

Job Details: 03/29/2023

Arrived on site for refrigerator inspected unit and work area. Gained access to remove old compressor and brace new one with new drier and access valve. Vacuum the system and charged it with 5.7 oz R134. Advised customer to allow 48 hrs for unit to cool since their refrigerator is full off food and it will take longer to come up to normal temperature. No leaks where observed during service. Job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Austin, TX 78758

Vincent

Job Details: 03/29/2023

Arrived on site to install parts ordered installed new door switch and sealer. Unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78758

Vincent

Job Details: 03/29/2023

Arrived on site to install parts previously diagnosed. Removed old parts and installed new ones. Tested and unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Pflugerville, TX 78660

Wesley

Job Details: 03/29/2023

Arrived onsite and found the unit had leaked over the tub ring from the softener dispenser. Was able to replicate in diagnostics only when the tub is not aligned. No evident parts failure. Adjusted cabinet level to reduce the propensity to leak at the fabric dispenser. Advised customer on findings.

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW0

Near Round Rock, TX 78664

Wesley

Job Details: 03/29/2023

Arrived onsite for no heat and found bad valve coils. Used burner to repair. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US6HS00

Near Hutto, TX 78634

Wesley

Job Details: 03/29/2023

Arrived onsite for right rear dual burner staying on hi regardless of setting. Verified. Replaced the switch and element. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Austin, TX 78748

Scott

Job Details: 03/29/2023

"Arrived on site for poor wash performance. Ran diagnostics got motor and heater codes . Ran diagnostics and wash motor not coming on ,just a faint clicking noise . Replaced sump and motor . Ran diagnostics. All checking normal with unit . No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Niederwald, TX 78640

Kevin

Job Details: 03/29/2023

"Arrived on site and found heating element is broken, after replacing it confirmed dishwasher is running properly by starting a normal cycle, job complete"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Austin, TX 78748

Scott

Job Details: 03/29/2023

Arrived on site for ui not responding . Customer says unit is working and was in use at time of visit . Job complete

We serviced a

LG REFRIGERATOR

Model LMXS28626D/00

Near Georgetown, TX 78633

Gerry C

Job Details: 03/29/2023

"LMXS28626D/00 Arrived to inspect noise and ice. I found the lower door had not fully closed due to items falling behind the drawer. I removed the items and largest pieces of ice to ensure the door could close and then advised the customer they will need to defrost the unit for a minimum of 24 hours, 48 is better, for the unit to resume full normal operations. I also advised with towel placement and flood prevention during defrosting. The customer will contact us if there are further issues. No leaks observed during service. 433681 #1243."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Cedar Park, TX 78613

Paul

Job Details: 03/29/2023

Arrived onsite for a washer that the customer states is not spinning the clothes out correctly on every cycle and its making a different noise when its agitating at times like its weak and when this happens the clothes are not coming out clean. The customers daughter had just started a cycle when I arrived. The machine completed the cycle and worked as designed and the clothes spun out like they should. I checked stored error codes and found an F7E6 motor fault error code again. The motor is testing good from the control and the capacitor test good. I explained to the customers daughter that the only other thing that could be happening is an intermittent problem with the control.

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Georgetown, TX 78628

Lou

Job Details: 03/29/2023

"Arrived on site to inspect washer drain pump turning on without the unit being on. Upon further inspection, I found the unit unplugged and the valve dripping water into the tub. Customer advised the unit hasnt been used in one week. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed; however, I found the water continued to drip into the tub even after approximately 5 mins after testing. I read the hoses and found debris in the screens. I am ordering the valve and scheduled return service

We serviced a

LG WASHER

Model WT7100CW

Near Georgetown, TX 78628

Lou

Job Details: 03/29/2023

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised the unit is making the same noise as before when the previous repair was made, but has gotten worse. Customer provided a video of the noise. I placed the unit in diagnostics and when the drain pump came on before it went into agitate/spin, it began to make a loud screaming noise. When I went to research the part, I found it subbed to the washer base. There was no photo provided so I contacted management to assist and was advised to order the part number from the drain pump and order the part number it subs to. I advised the customer of my findings and issue with finding the correct part. I am ordering the drain pump and base and CNOTE-RETURNING TECH TO INSPECT and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service. No water leaks observed during service. ordrng 1 AAN76350101 (Base) and 1 AHA75673401 (Drain pump) and 1 CNOTE (RETURNING TECH TO INSPECT) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO42QMB01

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/29/2023

Arrived on site to test unit for lights not working. Found screw popped out of place preventing extension from contacting switch. Screw and plate stripped. Taking part home and tack welding screw.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Georgetown, TX 78628

Lou

Job Details: 03/29/2023

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=-3 degrees. I inspected the harness in the lower left corner the FC door and found 2 wires broken. Also found the water filter housing door broken off from the housing. I am ordering CNOTE-HARNESS REPAIR and CNOTE-GC FOR REPAIR and will return with all screened parts which include the ice maker for once the harness is repaired, the dishwasher maker can be tested. No water leaks observed during service, job completed.; ordrng 1 CNOTE (SxS HARNESS REPAIR) and 1 CNOTE (GC FOR REPAIR)"

We serviced a

GE RANGE

Model PGS950SEF2SS

Near Austin, TX 78735

Scott

Job Details: 03/29/2023

"Arrived on site for top oven not heating . Found bake igniter not pulling enough amps to open valve . Replaced igniter . Bake is now igniting . Also found broil igniter has failed as well . Ordering broil igniter . No gas leaks detected at this time. ; ordrng 1 WB28X20446 (Broil)"

We serviced a

WHIRLPOOL WASHER

Model Wtw7000dw3

Near Austin, TX 78737

Scott

Job Details: 03/29/2023

"Arrived on site for washer giving error code . Ran diagnostics and got stuck key pad and ui error codes . Ordering console .

We serviced a

MAYTAG DISHWASHER

Model MDB7749AWB1

Near Manor, TX 78653

Matthew

Job Details: 03/29/2023

"Arrived onsite for dishwasher not starting a cycle. Upon arrival inspected unit. Tested and found several buttons on keypad not responding. Ordering console. Customer original appointment for April 4th, office confirmed availability. Returning with console and control.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Austin, TX 78759

Vincent

Job Details: 03/29/2023

"Arrived on site for refrigerator not cooling, inspected unit and work area. Found a defrost issue, tested the defrost and was not working. Im ordering heater, harness and control if needed. Advised customer to defrost unit and use towels to catch all the water. No leaks where observed during service. I rescheduled customer to return and customer would like AM. ; ordrng 1 W11449482 (Control) and 1 WP2323198 (Heater) and 1 W11545823 (Freezer harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Austin, TX 78717

Paul

Job Details: 03/29/2023

Arrived onsite for a refrigerator that has water building up on the top of the FC gasket. I found about a four inch section at the top right center of the FC gasket with water in it. I found no water marks on the chassis and no water under the crisper drawer. I found the center mullion dry and not sweating. I did find gaps between the chassis and liner around the freezer door that were never sealed at the factory and suspect this could be the issue. Ordering WP482338 ADHESIVE to seal it with. ordrng 1 WP482338 (ADHESIVE)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Austin, TX 78746

Matthew

Job Details: 03/29/2023

"Arrived onsite for dishwasher not functioning. Upon arrival inspected unit. Power unit and ran diagnostics. Found stored error codes F7E1, f9e1, fae2. Draining pump sound good and no standing water. Main pump and motor not functioning. Unit also seems to be getting low flow of water. Ordering wash motor, valve , inlet and drain pump. Bringing back control. Office to reschedule . Needs AUTHO ; ordrng 1 W11289893 (Inlet assembly) and 1 W11025970 (Fill valve) and 1 W11416363 (Pump and motor assembly) and 1 W11497943 (Drain pump) and 1 NeedsAUTHO (Needs AUTHO)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Cedar Park, TX 78613

Paul

Job Details: 03/29/2023

Arrived onsite for a refrigerator with the RC lights not working. I found the upper and side RC lights not working. The air tower lights were working. I found no voltage out of the Orion board P8-5 to P8-6 to the lights. The control will need to be replaced. Ordering the GF2 control also just in case. Ordering W11574770 GF2 Control and W11567409 Orion control. Office to RS.; ordrng 1 W11574770 (GF2 Control) and 1 W11567409 (Orion control)

We serviced a

JENN-AIR VENTHOOD

Model JXW8536HS1

Near Leander, TX 78641

Maurice R

Job Details: 03/29/2023

"Arrived onsite for vent hood lights hang down. On inspection the lights tabs were flattened out again, they are on back order so I just bent the tabs back out until the new ones arrive. They Need to be replaced, one of the lights the tab is broken.; O-emld tckt"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Leander, TX 78641

Maurice R

Job Details: 03/29/2023

"Arrived onsite for washer with a rubber burning smell. On inspection ran the unit in diagnostics mode and did not smell burning rubber, I then ran the unit in spin mode for 10 minutes and still no smell. I tried to lift the unit up but it is encapsulated between to pony walls. I could not get it out to lift it up. Need a dolly or two men to lift it up and over the baseboard (see pic).; O-emld tckt"

We serviced a

KENMORE WASHER

Model 796.4107231

Near Jarrell, TX 76537

David Z

Job Details: 03/29/2023

Arrived on site to follow up on washer that is not spinning. Examined unit and previous repair. Replaced the control per conversation with CS due to failure after previous repair. Found the stater sent is incorrect and research will be needed to determine the right part number. Unit does not have an RPS sensor and the parts diagrams don't have the correct part #. Ordering research to determine correct stater to continue repair. If we can not determine the correct stater we can not proceed with the repair. Office to schedule when we have correct part. DZO. ; ordrng 1 Research-Stater (Need correct stater. No rps sensor on this model)

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Salado, TX 76571

David Z

Job Details: 03/29/2023

"Arrived on site to follow up on washer that had an additional instance where it ran excessively and had the tub full of water. Almost overflowing. Customer had already contacted whirlpool who advised to replace the main control. Customer provided photo / video of unit full and stopped. Ordering control and encoder, pressure hose to complete repair. Office to schedule due to being exparts. ; ordrng 1 W11633362 (Control) and 1 W11627516 (Encoder) and 1 WP353244 (Pressure Hose)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Copperas Cove, TX 76522

David Z

Job Details: 03/29/2023

"Arrived on site to diagnose refrigerator that is giving a PF error and not cooling in the RC. Examined and tested all DC loads. Found the evap fan is not running at all, causing the cooling issue. Ordering all electronics and a freezer evap fan to resolve issues ordrng 1 W11224591 (Evap Fan)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Georgetown, TX 78628

Lou

Job Details: 03/29/2023

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that they have found water leaking at the bottom of the door on the left side. I opened the unit door and inspected the door seal and found the upper left corner the seal pushed inward. When I attempted to correct it, the seal would not stay pulled forward as it should. I found the drip pan below the unit full of water and cleaned it out. I placed the unit in diagnostics showing error code F8E4. Cleared the code and continued with testing. I dried the door gasket before starting and at the end of testing, I found the upper left corner the gasket wet and some water running down the left side the tub (photo). The unit is operating as designed other than this one leak. I am ordering the door seal and float switch and scheduled return service for 04/04/23. ; ordrng 1 W11483553 (Door gasket) and 1 W11545764 (Float switch)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78735

Scott

Job Details: 03/29/2023

"Arrived on site for washer not advancing when unit is started . Ran diagnostics, no error codes . Ran test wash unit would kick out when trying to agitate . Test manual and unit will actuate and spin but cutoff when agitating. Ordering motor , lower harness, control ,actuator. Call to set return. No water leaks detected i at time of service. Call to set return ; ordrng 1 W11578565 (Contol) and 1 W10903238 (Lower harness) and 1 W11398781 (Actuator) and 1 W10623547 (Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW01

Near New Braunfels, TX 78130

Andrew

Job Details: 03/29/2023

"Arrived on site to test unit for no ice production. Found icemaker appears to be catching on cover, again. Spoke with Techline and was advised to replace icemaker but before replacement cut notches into mounting points on door to drop ice maker and prevent from catching. Scheduled for 4/06. AH only. ; ordrng 1 W10873791 (Icemaker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Austin, TX 78734

Kevin

Job Details: 03/29/2023

"Arrived on site and inspected refrigerator and found fresh food section is 39? freezer is 25?, took pictures. Disassembled freezer and door switch broke while removing rails. Accessed evaporator and found no frost pattern, and an ice ball on evaporator. Sealed system repair will be needed; ordrng 2 W11289496 (Door switch)s and 1 W11598434 (Evaporator) and 1 W11578205 (Compressor) and 1 Nitrogenkit and 1 R600kit and 1 W11578026 (Ff Evap) and 1 W10143759 (Dye drier) and 1 SF8404 (Stub)"

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Killeen, TX 76542

David Z

Job Details: 03/29/2023

"Arrived on site to diagnose washer that is leaving clothes wet at the end of the cycle. Customer says the issue happens consistently, but not necessarily every cycle. I checked for error codes and found no codes present. I ran several test cycles and manual tests on the unit. Unit is both spinning and draining fine, with no verifiable failures coming from either function. Customer said the unit also sounds like the whole room is going to cave in sometimes, which also sounds like loads may be off balance. I'm ordering a pressure Switch and hose to remove any possibility of the unit reading any incorrect water pressure, and also replacing the control. This should remedy any possibility of machine failure due to incorrect water level readings / drain ending too early. Office to schedule with approval from ext warranty. ; ordrng 1 W11316246 (Pressure Switch) and 1 W11456953 (Pressure Switch), states that autho needed"

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS6

Near Point Venture, TX 78645

Kimo

Job Details: 03/29/2023

"Arrived on site for a MW that is over heating. Upon inspection I found that the customer meant that the wave guide cover is melting. I contacted Andy at tech line and advised him of my findings and was advised to replace the cover,mark sure the wave guide itself is not damaged and perform a magnetron output test I ordered the cover and scheduled return for 04/03/23sr#7736059903. ; ordrng 1 W10533497 (Wave guid cover)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Leander, TX 78641

Kimo

Job Details: 03/29/2023

"Arrived onsite for a MW oven combo that would not heat at times in the MW section. Upon inspection I found no code stored I ran the unit with a bowl of water in it for 30sec,1min,and 2min. And found unit operating as designed no issues. But the interior light would not work so I am ordering the light, among other parts and asked customer to take a video of the unit when it fails for our next visit. ordrng 1 W11344874 (MOTOR-FAN) and 1 W10886919 (LMP-BASLES) and 1 W11398764 (FILTER) and 1 W11238401 (TRANSFORMR)"

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Round Rock, TX 78665

Paul

Job Details: 03/29/2023

"Arrived onsite for a range to replace the previous diagnosed parts. I replaced the switch membrane and tested all oven functions and all cooktop burners. When testing the upper oven Ion broil after about five minutes the panel started buckling. I found the upper oven flue cap setting up much higher than the lower oven flue cap and directing the heat into the bottom of the membrane which is causing the issue. I also found the cap not rolled down as far as the other one. I lowered the upper oven flue cap as low as possible and tested both ovens at the same temp. I found the panel cover at the upper flue getting 100 degrees hotter than the lower oven flue. The panel and the upper oven flue cap both need to be replaced at the same time. There were no gas leaks present at the time of service. Ordering W10879587 SWTCH-MEMB, WPW10318550 PANL-CNTRL , and W10321446 ASSY, OUTLET, FLUE UPPER. Use authorization W16GEY1WPL1. Office to RS.; ordrng 1 WPW10318550 (PANL-CNTRL) and 1 W10879587 (SWTCH-MEMB) and 1 W10321446 (ASSY, OUTLET, FLUE UPPER)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Leander, TX 78641

Kimo

Job Details: 03/29/2023

"Arrived onsite for a DW that is having button issues. Upon inspection I found that there was no codes stored and the unit operated as designed no leaks, but the buttons to t.he far left on the console would not work. I replaced the control and tested the unit and found that the buttons began working except for the normal button. I am ordering the console. Office to reschedule. ; ordrng 1 W11622490 (CONSOLE)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Hutto, TX 78634

Wesley

Job Details: 03/29/2023

Arrived onsite and found unit unit with cooling failure and low hi side pressure and low side vacuum indicating a leak. Found lokring cap tube/Drier joint covered in dye. Ordering drier and compressor to repair. ; ordrng 1 W11370574 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Hutto, TX 78634

Wesley

Job Details: 03/29/2023

Arrived onsite found right side refrigerator door gasket with torn tags allowing excessive condensation. Ordering door gaskets to repair. Office to reschedule. ; O-emld tckt

We serviced a

GE RANGE

Model JGB650SEF1SS

Near Austin, TX 78748

Scott

Job Details: 03/29/2023

Arrived on site for gas smell checked all connections with liquid leak detector. All checked normal. No leaks found . Ran oven preheat and found igniter has failed . Ordering igniter . Return set for 4/3 . Collected 162.36 AUTHO XW3HYJ ; ordrng 2 WB21X20260 (Valve)s and 1 WB13K21 (Bake igniter)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Bastrop, TX 78602

Joe Z

Job Details: 03/29/2023

Arrived onsite for ui not responding/ hard to push buttons. Upon arrival ran diagnostics and got F2-E1 stuck key on ui. Need to replace UI. Ordering UI. Office to reschedule ; ordrng 1 W11305293 (Ui)

We serviced a

MAYTAG WASHER

Model MHW6000AW0

Near Austin, TX 78731

Scott

Job Details: 03/28/2023

"Arrived on site for moldy door bellow . Ran diagnostics got off balance error . Found tub bearing failing causing inner tub to jump around when spinning . tub and bellow replacement . Customer is going to get new washer . Did give tips on keeping door open ,running clean cycle on a regular schedule.

We serviced a

KENMORE REFRIGERATOR

Model 795.762029

Near Austin, TX 78703

Matthew

Job Details: 03/28/2023

Arrived onsite for refrigerator not cooling properly and temperatures rising. Upon arrival inspected unit. Found unit above average temperature in both compartments. Unit was running and compressor did kick on. Exposed evaporator compartment and found no frost pattern on evaporator. Could also hear hissing from unit. Unit has sealed system issues. Discussed with customer and customer decided to not move forward with any repair. Unit is 10-15 years old and would rather put money towards a new unit.

We serviced a

KENMORE REFRIGERATOR

Model 795.5101201

Near Georgetown, TX 78628

Lou

Job Details: 03/28/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the ice bin left rail being damaged, I removed and replaced the rail and tested. Unit is operating as designed.No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Georgetown, TX 78633

Lou

Job Details: 03/28/2023

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised the ice maker in the freezer is working, but the ice maker located in the RC section is not. I tested temps in the FC=26 degrees & RC=37 degrees. I immediately noticed the UI missing digits (photo) and advised the customer. I found ice on the FC evaporator thermistor cover. When I removed the FC evsp cover, I found a ball of ice at the top right corner on the cap tube (photo). I placed the unit in diagnostics and checked for error codes on the ice maker in test 56 and found none (E0). I tested the ice maker in test 57 and 59 and it harvested as designed. Also found the RC evap drip pan badly warped and the deli drawer door gaskets were torn (photos). Also found the right RC door gasket torn. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW00

Near Liberty Hill, TX 78642

Maurice R

Job Details: 03/28/2023

Arrived onsite for refrigerator not cooling. On inspection found that the rc was 55? and the fc was -15. There was no air being moved from the fc to the rc. On further inspection found the evap was frozen and there was evidence of air gap on the bottom of the freezer door. The fan was not working due to being iced in. No water leaks detected during service.

We serviced a

MAYTAG WASHER

Model MHW663OHC0

Near Leander, TX 78641

Maurice R

Job Details: 03/28/2023

Arrived onsite to install previously diagnosed parts. Installed the detergent dispenser and test the unit. No water leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Georgetown, TX 78633

Paul

Job Details: 03/28/2023

Arrived onsite for a washer that is not spinning the clothes out in certain cycles. The customer stated when using the bulky and heavy duty cycles the basket will turn like it is going to spin but it never speeds up. I checked stored error codes and found an F0E2 oversuds error and F0E5 out of balance error. I ran the service diagnostics cycle and the unit completed the cycle and worked as designed. I found nothing wrong with the shocks or the springs. I went over with the customer running a clean cycle with a washer cleaner and went over loading and what to watch for when the unit starts to spin. I explained to the customer that we would need a load of towels to run and test the unit with if the issue continues

We serviced a

LG REFRIGERATOR

Model LRFXC2416S/00

Near Georgetown, TX 78633

Paul

Job Details: 03/28/2023

Arrived onsite for a refrigerator that would not stop dispensing water. The customer stated they dispensed some ice and then switched the control to dispense water and the water wouldnt shut off until the icemaker was disconnected. I reinstalled the icemaker and tested the unit. I found everything working as designed but the customers water pressure was very high. I explained to the customer that the icemaker on this unit has nothing to do with the water dispenser and that probably what happened is he jarred the unit just enough when removing the icemaker that the valve closed. I turned down the customers ball valve at the wall to get the right pressure at the dispenser. All is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM00

Near Georgetown, TX 78633

Paul

Job Details: 03/28/2023

Arrived onsite for a refrigerator not cooling properly. I found the evaporator fan not running and the cover iced in.I removed the ice from the cover and drip pan and replaced the fan. I rested the unit and it is working as designed. Unit is not connected to water.

We serviced a

KENMORE REFRIGERATOR

Model 25344383405

Near Georgetown, TX 78633

Paul

Job Details: 03/28/2023

Arrived onsite for a refrigerator not cooling well and not making ice. I found the defrost thermostat open and the heater open with both covered in frost.replace the heater and defrost thermostat. I replaced both. I ran a harvest cycle with the ice machine and it completed the cycle and filled as designed. The valve never weeped water. I explained to the customer its possible that some trash had gotten in the valve causing it to weep and freeze the fill tube and then it blew itself out. At this time all is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Round Rock, TX 78681

Vincent

Job Details: 03/28/2023

"Arrived on site for dishwasher, inspected unit and work area. Customer explained unit would not complete cycles. Tested unit and found error code F9E1 F8E2. Unit kept losing power. Gained access to console and found corrosion on the board. Customer would like to contact Costco for repairs. No leaks where observed during service.

We serviced a

WHIRLPOOL DRYER

Model WED9500TW3

Near Round Rock, TX 78681

Vincent

Job Details: 03/28/2023

"Arrived on site for dryer, inspected unit and work area. Customer complaint was dryer not working. Tested unit and error code F01 was present. Gained access to control and found control board fried.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Leander, TX 78641

Vincent

Job Details: 03/28/2023

"arrived on site for refrigerator, inspected unit and work area. Retrieved temps FC 0? RC 45?. Installed new control and fan and used steamer to defrost the ice build up in the RC. Checked drain tube and it was not clogged. Tested and unit is now operating as designed.no leaks where observed during service.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Lakeway, TX 78734

Luis

Job Details: 03/28/2023

"Arrived on site for thin to no ice. Ran diagnostics weak water flow diagnosed a defective valve,replaced water valve ran diagnostics good water flow unit passed all other diagnostic test.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS0

Near Leander, TX 78641

Kimo

Job Details: 03/28/2023

Arrived onsite for a DW that is no longer dry dishes the same. Upon inspection I found start the heating element was blown. I installed the new element and tested the unit and found the unit operating as designed. Job complete

We serviced a

GE DISHWASHER

Model GSD3300D00BB

Near Leander, TX 78641

Kimo

Job Details: 03/28/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the switches and tested unit and found unit operating as designed no leaks or smoke this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C4EXS03

Near Harker Heights, TX 76548

David Z

Job Details: 03/28/2023

Arrived on site to install new reservoir and 90 degree fitting to resolve water leaking. Replaced both parts and turned water on. Verified good flow and ice maker filling with no further leaks. Unit working as designed. Repair completed.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Liberty Hill, TX 78642

Maurice R

Job Details: 03/28/2023

Arrived onsite for washer error code F6E2. On inspection found that the display had nothing on it. Traced the power to the ui and found 5VDC on pin 8-1 and 8-3. I looked under the unit and there was oil everywhere. Informed the customer of what I found and they decided to buy new. No water leaks detected during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KSF26C7XYY04

Near Georgetown, TX 78633

Lou

Job Details: 03/28/2023

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I could here the motor making an unusual noise like the motor was hung up. I removed the motor cover and found the ice maker had stopped mid-cycle. I attempted to jump the motor using my jumper wire from points T-H and it continued to fail. removed and replaced the ice maker and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Austin, TX 78737

Kevin

Job Details: 03/28/2023

"Arrived on site and found element has failed, took 1 pic, , after replacing observed oven reach 275 degrees. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78738

Luis

Job Details: 03/28/2023

"Arrived on site for frost on packages and upper shelf. Called tech support for ongoing issue,per tech support added adhesive to liner cabinet added adhesive to holes on liner where insulation is pumped into liner and raised freezer door from brackets.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Elgin, TX 78621

Joe Z

Job Details: 03/28/2023

"Arrived on site for leaks water from underneath. Upon arrival, customer stated that it only leaks a small amount and not everytime. inspected drain pump and hoses and are good. Fill unit with water to test tub for leaks and is good. Inspected fill hoses and valve and are good. Ran a normal cycle with deep water wash and unit fills washes and drains correctly. Ran a drain and spin and unit spins correctly with no shaking. Observed water flow through stand pipe clearly. Cannot duplicate the issue. Advised customer on placement of sheets and longer garments off balance shaking. Unit is operating as designed. No leaks present at at time of visit. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lakeway, TX 78734

Kevin

Job Details: 03/28/2023

"Arrived on site and inspected dryer and found no power showing, checked incoming power at terminal block and found 104 V on one leg and only 18V on the other. Measuring from L1 to L2 Only shows 123 V. Took multiple pictures. Recommended to tenant that landlord be contacted, will need to correct issue, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near The Hills, TX 78738

Luis

Job Details: 03/28/2023

"Arrived on site found water in fresh food and freezer compartment diagnosed a clogged drain extension,removed drain extension found restriction in line when adding water to tube. Installed new drain extension cleaned water from both compartments.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Pflugerville, TX 78660

Wesley

Job Details: 03/28/2023

"Arrived onsite and found unit is continuing to nuisance trip following the use of an afci smart breaker. Advised customer that in order to a nuisance tripping due to UL requirement incompatibility a non gfci non afci non smart breaker would need to be used. Advised that in event of ongoing tripping while using a non smart breaker, there would be cost in parts and risk associated with attempting to rectify issue with parts replacement as all functions operate normally without tripping the breaker, indicating no hard shorts."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Georgetown, TX 78633

Lou

Job Details: 03/28/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the damper failure and the right RC door gasket being torn, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Round Rock, TX 78681

Kimo

Job Details: 03/28/2023

Arrived onsite for a refrigerator that has dim light at the top of the rc and no light in the freezer. Upon inspection I found this to be true and after making sure that the light was connected properly and the lights did not come back on or brightenI installed the new light module and the light came back to normal.