We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Austin, TX 78737
Kevin
Job Details: 04/26/2023
"Arrived on site and found bearing noise when spinning, attempted to remove washplate and it is seized. After breaking off washplate found spanner nut is deteriorated and attempting to remove it just broke it further. Took pictures. Agitator, spanner nut, basket, tub, gear case, motor, belt, cam kit, actuator, and capacitor would all need to be replaced to correct issue. Two hours and two technicians would also be needed to remove old tub and basket.; ordrng 1 W11178224 (Basket) and 1 W11551646 (Spanner nut) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (Screw) and 1 W11395618 (Capacitor) and 1 W10913953 (Actuator)"
We serviced a
KITCHENAID OVEN
Model KOSE500EBS04
Near Austin, TX 78737
Leonardo
Job Details: 04/26/2023
Arrived on site to test replace blower. Took unit out and found noise gasket stuck in blower. Removed gasket test unit and unit test good.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Round Rock, TX 78665
David Z
Job Details: 04/26/2023
"Arrived on site to install new double valve to resolve no simmer function on center burner. On arrival i found no adjustment had been made to the existing valve, and this should resolve the issue. I adjusted the dual valve and was able to get the simmer function to work properly. If the valve is turned too slow / too often it has a small chance of sputtering out when transitioning. I advised customer there were no further improvements i could make. I called and reported to tech line, SR7736266259. Tech line advised they have a recent engineering note that they have revised and released an updated dual valve and to replace that and retest. Set a return visit for 5/30 to install dual valve. ; schdld next appmnt for 5/30 TUE !"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Georgetown, TX 78626
Tyler
Job Details: 04/26/2023
"Arrived on-site for range not turning on. Upon arrival confirmed complaint and found breaker to range tripped(located outside, gfci/afci protected), restored power to unit and checked power from outlet. Found proper 240/polarity correct. Oven sensor was 1.08kohms at ACU connector as well as directly at sensor. Bake element was 22.7ohms, broil element was 16.4ohms. Found oven tripping after 1minute of preheating at 13.5amps. Found highest amp peak was 15 and lowest was 10.5. Reported findings to techline Chris sr#7736265720. Was instructed to verify outlet integrity before repairing oven but if issue returned techline recommended following steps from Sp: W11490386. Unit working as designed. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Pflugerville, TX 78660
Kimo
Job Details: 04/26/2023
"Arrive onsite for a washer with a leak and a broken lid. Upon inspection I found the lid cracked and a hole in the drain hose I replaced both and tested unit and found that there was another hole In the Hose, Tub to Pump. ordrng 1 W10802689 (HOSE)"
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near Cedar Creek, TX 78621
Joe Z
Job Details: 04/26/2023
Arrived on site to install previously ordered part. Upon arrival found incorrect part was sent . Need to reorder part. Office to reschedule ; ordrng 1 W11600222 (Lower oven door)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Austin, TX 78735
Scott
Job Details: 04/26/2023
"Arrived on site for oven not heating and flashing 6-4 error code . Checked elements and tod thermostat,checked normal. Replaced main control. Ran preheat got f1-e1 code ,replaced UI . Got code again . Called tech and was informed error codes might carry over and interfere with operations , deleted codes . Unit ran preheat . All checks normal. Now . Job complete Sr 7736268649"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Austin, TX 78735
Scott
Job Details: 04/26/2023
Arrived on site for vent not working and microwave will shut off after a few mins of usage. Found vent and cooling fan unplugged . Plugged fan back in and unit is performing normally . Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Meadowlakes, TX 78654
Gerry C
Job Details: 04/26/2023
"WED4815EW1 Arrived to inspect dryer not heating. I found the issue was actually the dryer not completely drying garments and taking multiple attempts to dry. I found the venting to the outside was severely restricted and advised the customer they would need to have the venting from the wall behind the unit, to the outside cleaned. Testing with the vent disconnected, the unit heated and cycled as designed."
We serviced a
MAYTAG COOKTOP
Model MEC8836HS00
Near Marble Falls, TX 78654
Gerry C
Job Details: 04/26/2023
"MEC8836HS00 Arrived to inspect hot surface light staying lit. I verified the issue and during testing, the light went out and the entire cooktop was cool. I heated with the top off and found the recently replaced element assembly was defective. Tapping in the area of the recently replaced burner caused the light to go out. I removed and replaced the faulty burner assembly and tested. The unit heated and cycled as designed and the light was operative."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Austin, TX 78736
Luis
Job Details: 04/26/2023
"Arrived on site. Tested ice dispenser informed customer due to design you will occasionally get crushed ice and ice stuck in small ice chute hole,found loud vibration noise adjusted front legs to level unit,replaced rails tested door operation good."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Pflugerville, TX 78660
Wesley
Job Details: 04/26/2023
Arrived onsite and found cam damaged from bolt which had slipped position. Replaced cam. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Austin, TX 78738
Luis
Job Details: 04/26/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Salado, TX 76571
Tyler
Job Details: 04/26/2023
Arrived on site for washer needing previously diagnosed harness under W16JQP0DPL1. Upon arrival reconfirmed complaint and installed part. Found after reassembling unit that it could complete multiple cycles back to back in diagnostics. Found no leaks. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Temple, TX 76502
Jonathan M
Job Details: 04/26/2023
Downside to install previously diagnosed part. Inspected unit and work area. Replaced the bleach dispenser and tested the unit. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Temple, TX 76502
Jonathan M
Job Details: 04/26/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Drilled out the interlock. Screw and replace the interlock assembly and screws. Tested the unit in the unit began to heat and operate as designed without tripping. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN602ESS01
Near The Hills, TX 78738
Luis
Job Details: 04/26/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78738
Luis
Job Details: 04/26/2023
Arrived on site for door issues. Found right door popping open when doors are closed adjusted upper door bracket tested door operation good door sealing and staying closed.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ2
Near Marble Falls, TX 78654
Gerry C
Job Details: 04/26/2023
WFE975H0HZ2 Arrived to instal previously diagnosed and ordered part. I removed and replaced the control and overlay assembly and performed the same test as on the prior service. The unit stopped when pressing stop after a preheat and all other functions were present. Operational test good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 04/26/2023
Arrived on site to test unit for UI not responding. Found not buttons working. Did a hard reset test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Andice, TX 78628
Maurice R
Job Details: 04/26/2023
Arrived onsite for oven not heating correctly. On inspection the oven heat to 407? and 321?. The oven is operating as designed. Informed the customer on how the oven heats up. That when the unit is set for 350? that is the avg. of the high temp and the low temp.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Andice, TX 78628
Maurice R
Job Details: 04/26/2023
Arrived onsite for MW with no display. On inspection there was no power to the house. Ran power from the house next store and when we powered the unit up. The display was working ran the unit for 10 seconds and the turntable was spinning. Told the supervisor to call if it does not work when the power to the house comes back online.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78748
Scott
Job Details: 04/26/2023
"Arrived on site for washer not agitating. Prior to visit ,customer had removed change from between wash plate and tub . Ran diagnostics and unit not agitating . Removed cam and found riser cup had failed . Replaced cam kit .ran calibration and wash test all checked normal. Collected 238.37 AUTHO 9M4NF3. No water leaks detected at this time of service. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Lakeway, TX 78734
Kevin
Job Details: 04/26/2023
"Arrived on site and found gearcase is leaking oil, took 1 picture. Disassembled washer and replaced gear case. After reassembling it washer will complete the diagnostic cycle and is working properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Austin, TX 78729
Vincent
Job Details: 04/26/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was freezer icemaker leaking. Retrieved temps at FC8? RC 36. Tested the icemaker and found it leaking. Replaced icemaker and tested. Unit is now operational good. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Briarcliff, TX 78669
Kevin
Job Details: 04/26/2023
"Arrived on site and found capacitor and actuator have failed, after replacing Both washer will now complete a diagnostic cycle, job complete"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, TX 78758
Vincent
Job Details: 04/26/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not drying. Tested unit with vent tester and found that unit was not venting properly. I advised customer to contact land lord and have them clean the vents. Unit. Is operating as designed. Job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Georgetown, TX 78628
David Z
Job Details: 04/26/2023
"Arrived on site to follow up on refrigerator with panel only working with freezer door open. Replaced power board and called tech line again. Traced wiring with tech line till I found the wiring in the harness side of the molex for the door switches was backwards, and switches were in reversed position. I reversed my wiring at the door switches and retested. Verified proper operation at this time. Repair completed."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Georgetown, TX 78628
David Z
Job Details: 04/26/2023
"Arrived on site to diagnose microwave making noise on startup. On arrival customer said they meant to cancel and did not need service, they resolved the issue themselves. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78717
David Z
Job Details: 04/26/2023
"Arrived on site to follow up on refrigerator that had ice clumping in the bucket. On further examination found the ice was not melting, but had water trails and water sticking cubes together. When I ran the icemaker I found only 7 cubes were made, and they were thin. Unit did harvest. When i ran the fill I found the unit was barely trickling water into the icemaker and the dispenser both. Customer has unit running on an RO system with low pressure. This low pressure may be causing the failures. Unit fill valve may not have enough pressure to properly actuate, or unit has too few small cubes that aren't properly harvesting. This may be causing the icemaker to spray / fill on top of existing ice. I informed the customer that she needs to resolve the pressure situation first, and at that point if the issue persists with good pressure, we can reevaluate for a weeping valve, or issue with icemaker dropping. Returning tech needs to verify good pressure at the unit and trace the ice trail if its still present. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Canyon Lake, TX 78130
Andrew
Job Details: 04/26/2023
Arrived on site to test unit for error f3e0(open oven sensor). Found oven sensor was reading OOW directly at molex connection. Replaced sensor and heater unit to 350 with no issues. Unit is now working as designed. Job complete.
We serviced a
MAYTAG DRYER
Model MGDB855DC4
Near Paige, TX 78659
Joe Z
Job Details: 04/26/2023
Arrived on site to install previously ordered parts. Installed door catch. Test unit and unit is operas designed. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Smithville, TX 78957
Joe Z
Job Details: 04/26/2023
Arrived on site to install previously ordered part. Replaced tub gasket W11483553. Test unit by running a normal cycle . Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/26/2023
"Arrived on site to test unit for no ice dispensing. Found ice cubes fuses together restricting dispensing and ice bin from being removed. Removed obstruction, unit working as designed. Advised to not allow taller glasses to over fill causing cubes to accumulate. Ice door sealing properly. Job complete."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Round Rock, TX 78681
David Z
Job Details: 04/26/2023
Arrived on site to follow up on washer that was not draining. Found wire broken at spade connector. Replaced drain pump wiring with new thicker wiring and coated spade terminals. Tested unit and verified all working as designed. Drain pump working as designed. Repair completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Round Rock, TX 78665
David Z
Job Details: 04/26/2023
"Arrived on site to diagnose microwave with no heat coming from it. Tested unit and found no heat present, loud buzzing coming from mag area. Disassembled unit and found loose magnet on the mag, and a scorch mark on the capacitor. Replaced cap mag and diode and retested. Verified proper heating. Unit working as designed. Repair completed."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Austin, TX 78754
Matthew
Job Details: 04/26/2023
Arrived onsite for dryer not heating. Upon arrival inspected unit. Tested and found unit tumbling but not heating. Disassembled and Found cutoff failed. Replaced cutoff. Tested unit and unit is functioning properly. Job complete .
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Austin, TX 78744
Matthew
Job Details: 04/26/2023
Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Found ice was starting to build on evaporator cover again. Called tech line for assistance. Spoke to Nate. Recommended checking defrost sensor for correct reading (8.75 k ohms) reading was slightly off. Replaced sensor. Tech recommended removing sensor clip and attaching sensor directly to suction line. Used foil tape to secure. SR#7736269709. Customer will monitor. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78747
Matthew
Job Details: 04/26/2023
"Arrived onsite for dryer taking a long time to dry. Upon arrival inspected unit. Ran air flow check with tester and passed. Ran cycle and confirmed heating circuit and components are functioning. Customer stated she recently had ducting cleaned out. Previous, that could have been the issue. Unit is currently functioning properly. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Austin, TX 78722
Matthew
Job Details: 04/26/2023
Arrived onsite for washer giving long drain error codes again. Upon arrival inspected unit. Activated drain pump and did not energize. Inspected underneath unit and found previous repair did not hold. Secured connector ant pump properly. Tested unit and unit is now functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78703
Matthew
Job Details: 04/26/2023
Arrived onsite to replace faulty ice maker. Replaced ice maker and tested. Completed harvest and fill test. Job complete
We serviced a
KITCHENAID REFRIGERATORH0
Model KRFF507HPS03
Near Austin, TX 78750
Paul
Job Details: 04/26/2023
"Arrived onsite for a refrigerator that stopped cooling correctly after the compressor was replaced again. I found the freezer just under freezing and I could hear the refrigerant spitting at the evaporator. I tested pressures and found the low side at -22 psi and the high side at 40 psi. I powered the unit off and found the pressures not equalizing properly and very slow. I removed the refrigerant and the drier. I found the drier restricted. I cut the drier open and inspected the beads finding the bottom 1/3 full of burned oil debris, the middle 1/3 just discolored from oil, and the top third clean. I blew nitrogen thru the condenser and yoder loop to make sure they were clean and oil free getting a little oil out of them. I blew nitrogen thru the capillary tube and found it clear. I installed a new drier, vacuumed the system and charged it with 56 grams of R600A. I tested the unit and the low side was at -10 psi and I had good refrigerant flow at the evaporator. I explained to the customer to give it two weeks before loading it up with product to make sure there are no other issues. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290RTB00
Near Austin, TX 78732
Paul
Job Details: 04/26/2023
Arrived onsite for a refrigerator with a torn door gasket. I found the left side RC gasket tearing. I replaced the gasket and used my heat gun to form it and get it to seal properly. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXY02
Near Leander, TX 78641
Kimo
Job Details: 04/26/2023
"Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new reservoir, inlet valve and filter and tested the unit and found that the water flow returned to normal. Job completed no leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, TX 78626
Lou
Job Details: 04/26/2023
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit cooling but not getting to set temps. I removed the evap cover to find almost no frost pattern equivalent to a leak. I pulled the unit out and using my black light, I found where the drier had leaked at the Yoder loop (photo). I evacuated the system and removed and replaced the UV dye drier and vacuumed the system. Pressures held good while monitoring and I used liquid leak detector around my welds and previous welds and all were good. I installed 55g of R600 refrigerant and monitored the unit for approximately 15 mins. The evaporator had a good frost pattern and the unit is beginning to cool. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Pflugerville, TX 78660
Kimo
Job Details: 04/26/2023
"Arrived onsite for an refrigerator that is not cooling. Upon arrival I found the refrigerator in the garage I checked that the heating element was good and the thermistor was in the right spot and found that it had fallen of somehow, I reinstalled it and found unit operating as designed."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Pflugerville, TX 78660
Kimo
Job Details: 04/26/2023
Arrived onsite for a leaking stacked water. Upon inspection I found a leak coming from the rain hose. I replaced it and tested unit and found unit operating as designed no leaks. Job complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Briarcliff, TX 78738
Leonardo
Job Details: 04/26/2023
Arrived on site to test unit for broken interior glass. Replaced glass test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Pflugerville, TX 78660
Kimo
Job Details: 04/26/2023
Arrived onsite for a Stacked washer dryer the will not drain and spin just click. Upon installation I found that the unit would do this. I replace the latch and the control and tested the unit and found unit operating as designed job complete o
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Georgetown, TX 78633
Tyler
Job Details: 04/26/2023
Arrived on site for wall oven needing previously diagnosed main harness and control. Upon arrival reconfirmed issue and installed both parts. Reassembled and tested unit. Found no failures and unit working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78653
Wesley
Job Details: 04/26/2023
Arrived onsite for locked compressor and replaced compressor dye drier and added access valve. Pulled vacuum and charged with 48 g of r600a. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Pflugerville, TX 78660
Wesley
Job Details: 04/26/2023
Arrived onsite and found motor fan noise from tape in the duct installation causing vibration. Corrected installation. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pflugerville, TX 78660
Wesley
Job Details: 04/26/2023
Arrived onsite and replaced the fill valve to correct the leak and freezing icemaker fill spout. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76504
Jonathan M
Job Details: 04/26/2023
"Arrived on site for a washing machine that will run normal cycles, but will not advance on a clean washer cycle. Inspected unit and work area. Ran into diagnostics and found an F8 E1 (long fill) error code. ran the unit through diagnostics and found the hot water valve would not pull in any water. Checked behind the unit and found the water supply valve for the hot water turned off. Turned the water back on and found water flowing into the unit. Advise the customer of the issue and the unit is not working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Temple, TX 76502
Jonathan M
Job Details: 04/26/2023
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Ran the unit through a Forest harvest and could not get the motor to turn even though there was correct voltage going to the icemaker. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
ROPER WASHER
Model RTW4516FW
Near Copperas Cove, TX 76522
Jonathan M
Job Details: 04/26/2023
"Arrived on site for a washing machine that is not draining in spinning. Inspected unit and work area. The customer advised that the unit doesnt finish cycles and its been happening ever since February when the previous company hadnt been out. Found that the washer was unlevel and adjusted the feet even out the washer. I checked the suspension and found the suspension was good. Ran unit to diagnostics and found no stored error codes. Ran the unit through an auto test and the unit ran as designed. Customer advised of the issue does not happen unless clothes are in the unit so ran a load of towels through a casual wash. I sought with the customer through the fill, agitation, and first wash span. found the unit working and operating as designed. The unit went into a rent cycle and began to continue forward with agitation. Advise the customer of the issue may have been with her leveling of their washer, but that the unit is working as design. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/26/2023
Arrived on site to test unit for loud vibration/humming noise. Was unable to mimic issue. Isolated all components individually and unable to replicate noise. Replaced fill valve as a precautionary. Ice bin was full on arrival. Removed external drain pump and found no obstructions. A piece of ice may have worked its way into pump and was causing noise. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Buda, TX 78610
Andrey
Job Details: 04/26/2023
"Arrived onsite to test unit for failed gasket, tested unit found torn gasket on the right door,replaced gasket and leveled unit, molded gasket and advised customer to allow 24-48 hours for the gasket to completely inflate,job completed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TP0
Near Georgetown, TX 78633
Tyler
Job Details: 04/26/2023
Arrived on site for refrigerator intermittently cooling. Upon arrival confirmed complaint and found evap coil frosted evenly and sealed system hardware all working as designed. Found no defrost or contorl failures. Found evap fan motor had come off of motor and lead to loss of airflow. Tighten blade onto motor and insured unit was stable and not loose. Informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Copperas Cove, TX 76522
Jonathan M
Job Details: 04/26/2023
"Arrived on site for a washing machine. That is intermittently not turning on. Inspected unit and work area. The customer advised of the unit has only done this a few times but that they have had the washer not turning on whenever they go to start a cycle. The customer advised that she had tried to reach over to unplug the unit and was shocked off the back panel of the washer at one point and was concerned about the washer. Check the unit for any grounded wires and did not find any grounded wires or pinched wires. Check voltage off the back panel and found no voltage. Checked polarity from the wall and found proper polarity. Ran the unit through an auto test and the unit ran as designed. Check voltage of the washer from the ground wire to the neutral and found no voltage. Found 123 V from line one to neutral and ground. I did advise the customer that because they were shocked on the back panel, the most likely scenario that I could think of would be voltage coming through the ground circuit thereby energizing the cabinet. I did advise the customer that I did not see any issues necessarily with the washer and advised that it would most likely be an electrical supply issue. The unit is working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Driftwood, TX 78619
Andrey
Job Details: 04/26/2023
"Arrived on site to test unit for not washing dishes, tested unit found it filling with water but when motor trying to engage unit starts to drain, replaced sump and motor tested,unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Austin, TX 78726
Paul
Job Details: 04/26/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the pan cover again and the drawer is working as designed. I leveled the refrigerator as good as possible and explained to the customer that it slightly rocks when the doors are opened and closed because the floor at the back of the unit is not level. I went over getting shims from Home Depot to correct the issue and explained to them how to correct it. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Austin, TX 78750
Paul
Job Details: 04/26/2023
Arrived onsite for a refrigerator that is dripping from the top liner of the RC onto the top shelf and has a layer of ice in the bottom of the FC. The customer stated it was still cooling ok. I found the drip pan iced over. I removed the ice and ran my camera down the drain finding it clear. I found the defrost heater tubing not clipped in at the drain side keeping it from staying in contact with the pan. I corrected the tubing and mounted it correctly. I poured a cup of water down the drain and it went in the condenser pan fast. I tested the refrigerator and it is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Andice, TX 78628
Lou
Job Details: 04/26/2023
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=4 degrees. I checked the harness at the bottom of the left FC door and it is good/no broken wires. I pulled the bottom two drawers out and found icicles at the vent at the bottom of the evap cover. When I began to remove the shelving, I found frost/ice on the bottoms of the shelves equivalent to an air leak. I closed the door and inspected the door gasket and it is sealed all the way around. I checked the bottom corner of the FC door where it meets the mullion and its sealed there too. I removed the sleeves and removed the evap cover and found what looks like some water spilled into the evaporator area and caused the icicles (photos). I placed the unit in diagnostics and forced a defrost and the ice began to melt. While in diagnostics, I tested the ice maker and it failed to harvest and fill. I removed and replaced the ice maker and retested and unit is operating as designed. I cleared the remaining ice and leveled the unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Leander, TX 78641
Maurice R
Job Details: 04/26/2023
"Arrived onsite for refrigerator for FC frosting up. On inspection found a 13 inch gap at the top of the fc door. The moulin is sitting back a 1/4 inch back causing a gap. Called spoke to,Chris at wp tech line. He is going to submit the case to engineering. WP will call the customer with the results from engineering. No water leaks detected during service.Sr7736266342"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Pflugerville, TX 78660
Kimo
Job Details: 04/26/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new screws and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Pflugerville, TX 78660
Wesley
Job Details: 04/26/2023
"Arrived onsite for emergency drain symptom that self corrected. Advised customer on possibility of sudsing causing a false water level reading and preventing normal operation. While discussing best practices with customer determined customer was using dawn dishsoap as a stain remover, advised customer that dishsoap is known to cause sudsing problems and cannot be used in the washer. Advised customer on maintenance. All checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Killeen, TX 76549
Jonathan M
Job Details: 04/26/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the divider, dispenser, motor, spacer, and impeller. Tested the unit and the unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Bastrop, TX 78602
Joe Z
Job Details: 04/26/2023
Arrived onsite for control not responding. Upon arrival noticed date and time are not connected and unit needs to be connected to WiFi . Power cycled the unit and Connected to WiFi and control updated. Test unit by preheating to 350. Unit preheated correctly. Powered off and unit is operating correctly. Tried unit several mor times and is operating as designed. Contacted SFTEY team and let them know findings. All notes were documented. Was given SR# 7736219779. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Kyle, TX 78640
Andrey
Job Details: 04/26/2023
"Arrived on site to test unit for not cooling, tested unit found it was unplugged for about a week, powered on unit and found compressor not starting, replaced start device and capacitor, compressor started, put unit into diagnostics and noticed that the heater is not engaging, replaced control and tested, heater is now heating, unit started to develop a frost pattern, advised customer to put and bottle of water in freezer and if it freezes then the unit is ready to be loaded, unit is running as designed, job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/26/2023
"Arrived on site and replaced previously diagnosed control, gearcase, slider, rotor, stator and clutch. Calibrated unit and completed diagnostics with no issues. Verified unit advancing through cycles as designed in quick wash. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near New Braunfels, TX 78130
Andrew
Job Details: 04/26/2023
"Arrived on site to test unit for not responding. Found no power at outlet. Found breaker was off. Reset breaker, unit now working as designed. Found terminal is nice and secure with no signs of damaged wiring. Job complete."
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near West Lake Hills, TX 78746
Luis
Job Details: 04/26/2023
"Arrived on site for no ice. Ran diagnostics bf error code,diagnosed a defective icemaker. Replaced icemaker assembly ran harvest test passed ran fill test passed."
We serviced a
GE OVEN
Model JTP18BW2BB
Near Georgetown, TX 78628
David Z
Job Details: 04/26/2023
"Arrived on site to diagnose oven that was throwing an F3 error. Found f3 error is due to sensor issue. Customer said they also got an F2 error. Which is an overheat code, but code threw when the unit was not in use. This indicates that there is a failure in the control or wiring. Control is NLA, but rebuildable. Advised customer on cost of rebuild, and recommendation of rebuilding control. Advised that due to age of unit the plastic is brittle and is cracking.
We serviced a
WHIRLPOOL COOKTOP
Model G7CG3064XS00
Near Austin, TX 78739
Andrey
Job Details: 04/26/2023
"Arrived on site to test unit for constant clicking, attempted to take off cover but one knob would not come off, tried to pry it up carefully not to damage the manifold but it would not move, stated to customer that I can cut it out in pieces but a new one will be needed, customer agreed, removed knob and tested unit found shorted switch harness. replaced harness and tested, clicking is now gone and all burners ignited properly, ordrng 1 WPW10284885 (Knob)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78752
Scott
Job Details: 04/26/2023
"Arrived on site for fridge control dead and non responsive . Replaced control and unit is now functioning properly and started to cool. No water leaks detected at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MAH6700AWW
Near Austin, TX 78738
Kevin
Job Details: 04/26/2023
"Arrived on site and inspected washer and found Standing water in tub. Used vacuum to remove it and when in a diagnostic cycle it will spin but there is no power being sent to drain motor. Either control board or harness has failed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Pflugerville, TX 78660
Wesley
Job Details: 04/26/2023
"Arrived onsite for refrigerator tripping breaker, tested unit on different outlet and determined the refrigerator circuit was causing the tripping and would need to be addressed by a likely breaker issue. Refrigerator is operating as designed on a different outlet."
We serviced a
JENN-AIR OVEN
Model D146
Near Salado, TX 76571
Tyler
Job Details: 04/26/2023
Arrived on site for range not heating correctly. Upon arrival confirmed complaint and found bake element had broken. I made repair. Found oven heating as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW0
Near Round Rock, TX 78664
Vincent
Job Details: 04/26/2023
Arrived on site to install drive motor. Disassembled unit and installed new drive motor. Tested na fun it is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIL27CXMS3
Near Austin, TX 78738
Luis
Job Details: 04/26/2023
"Arrived on site. Replaced defective water valve,had customer run water dispenser no leaks at valve or tubing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAF00
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 04/26/2023
"WRF989SDAF00 Arrived to inspect cooling issues. The customer advised me the cooling issues occurred in conjunction with a buzzing noise and failure to produce ice in the RC ice maker. Taking temperatures prior to inspection, I found the FC at 19?F and the 43?. Further inspection revealed a prior servicer had attempted to test or charge the system, adding a dye drier, but no low side service port. I recovered the system and then added the low side port. Vacuuming reached 210 microns and then additional monitoring showed no appreciable rise in 15 minutes. I charged with the MFG prescribed 5.5oz and tested. The unit resumed all normal functions and started cooling as designed.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 04/26/2023
"Arrived to inspect ice production issues. I found the evaporator plate had enough deposits on it that the ice would stick and melt approximately 75% of the slab. I cleaned the unit and verified the deposits were removed, allowing the slab to fall correctly. Due to recent prior service, I am waving the service call portion. No leaks observed during service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NRXB0
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 04/26/2023
"KUIS15NRXB0 Arrived to inspect ice production issues. Initially, I found the fill valve very slow to fill and the flow was restricted. Further testing revealed the unit had all other functions present and operated normally. I removed and replaced the inlet valve and water flow was greatly increased, causing the unit to operate as expected. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/26/2023
Arrived onsite for water not dispensing. On inspection found the unit would not dispense water. Told the customer that the only way to see if it was the filter housing was a new filter. Customer bought a filter and the water was dispensing water that had air mixed with it. I removed the air out of the line and retested the unit. The unit is operating as designed and no water leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104DSS0
Near Austin, TX 78734
Kevin
Job Details: 04/26/2023
"Arrived on site and inspected dishwasher and found wash motor is leaking. After repair confirmed operation by running a diagnostic cycle, job complete
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Briarcliff, TX 78669
Kevin
Job Details: 04/26/2023
"Arrived on site and replaced orifice holders, and conversion kit diagnosed on previous visit
We serviced a
WHIRLPOOL WASHER
Model WTW8800YC1
Near Austin, TX 78727
Vincent
Job Details: 04/26/2023
Arrived on site for washer inspected unit and work area. Customers complaint was washer not working properly. Inspected unit and work area. Entered diagnostic and retrieved error code F68 pressure signal out of range. Gained access to the control and blew through the pressure hose and was clogged. Removed the hose from the tub and found that the hose was good and the problem was in the tub. I poked it with a screw driver and was able to clear the hose connection. I then installed everything back and calibrated the unit and was operating as designed. I advised the customer to run 2 cleaning cycles with affresh and 2 witch out. I also made them aware if it continues to get clogged we will have to replace the tub. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Jarrell, TX 76537
David Z
Job Details: 04/26/2023
"Arrived on site to follow up on range with no power at control. Performed additional troubleshooting to power supply. Tested power to neutral and L1 from a separate cable and verified the control works when it's run off a separate 120v source. I disconnected the neutral and ran the unit on L1 L2 and ground and unit works properly, indicating an open or failed neutral in the wall / breaker. Unit itself is working as designed Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Smithville, TX 78957
Joe Z
Job Details: 04/26/2023
"Arrived on site for unit not cooling correctly in Rc. Upon arrival observed Ui display is partially not lit, inspected unit and found RC drip pan is bowed and entire evaporator is covered in ice causing Defrost issue. Recommend thawing out unit with doors open and placing shims in between evaporator and drip pan, replacing main control, ui and the fresh food motor and thermistor kit. Advised customer about ongoing issues with this unit and that repair may only fix unit temporarily
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Austin, TX 78717
David Z
Job Details: 04/26/2023
"Arrived on site to diagnose dishwasher with dirty dishes remaining on top. Tested unit and found no response from wash motor. Provided estimate for new sump assembly . Replaced sump assembly and tested. Verified proper operation with no leaks.
We serviced a
KITCHENAID OVEN
Model KEBC107KSS0
Near Spicewood, TX 78669
Kevin
Job Details: 04/26/2023
"Arrived on site and found oven hinges are hard to open and noisy. Customer also would like oven gasket replaced. After replacement oven door is working properly, job complete
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFB07
Near Austin, TX 78724
Matthew
Job Details: 04/26/2023
Arrived onsite for microwave hood light functioning intermittently. Upon arrival inspected unit. Disassembled and found wire to housing not making a good connection. Secured connector and found unit functioning. Also sold customer extra bulb. Job complete
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Killeen, TX 76549
Tyler
Job Details: 04/25/2023
"Arrived on site for washer not working correctly. Upon arrival found f8e1 in diagnostics but found no failures in inlet valve/valve thermistor. Found capacitor leaking small amount of grey goo. Found wires to drain pump krimped. Will need office to reschedule once availability of parts is known W11633362 control, W11591637 harness, W11395618 capcitor; ordrng 1 W11633362 (Control) and 1 W11591637 (Harness) and 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Killeen, TX 76543
Tyler
Job Details: 04/25/2023
"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue with rc ice maker. Upon entering diagnostics I found E5 on test 56. I then found inlet valve not allowing any water through ice maker side. Found water dispenser working as designed. Will need office to reschedule once Availability of W11579561 valve, W11658802 ice maker are known. ; ordrng 1 W11579561 (Valve) and 1 W11658802 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near New Braunfels, TX 78130
Andrey
Job Details: 04/25/2023
"Arrived on site to replace previously diagnosed RC door, inspected door and found the new door has no plastic wrap door is scuffed up and scratched, gasket on the bottom corner is torn, customer want me to reorder the door but will call whirlpool to see if the unit can be replaced, ordering door and gasket as precautionary, office to reschedule ; ordrng 1 LW10636410 (RC door) and 1 W10838574 (RC gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Braunfels, TX 78132
Andrew
Job Details: 04/25/2023
Arrived on site to test unit for no ice production. Found ice maker not filling properly. Upon further inspection found fill tube in door had calcium built up preventing icemaker from receiving proper amount of water. Spoke with Techline and recommend FC door(W11566705) in SS. Was advised to have customer contact customer service for concession as issue has been on going since within 1yr manufacturer warranty. SR#7735893567; ordrng 1 W11566705 (FC door SS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78723
Paul
Job Details: 04/25/2023
"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the auger cover and coupling. I found the front and back left side rollers broken and the axle clips not staying on which caused the issue but only the front roller and rivet were ordered. I found the sealed system with a full charge. I removed the refrigerant and I replaced the compressor, drier, and installed an access valve on the compressor. I vacuumed the system and charged it with 68 grams of R600A. I tested the unit and found the compressor starting and running for about 7 seconds then the relay on the control would open and drop voltage to the compressor and the condenser fan. The main control will need to be replaced. Ordering Ordering 2EA. W11594405 axle clip, WPW10475495 ROLLER-CAB, WP2179826 RIVET, and W11566891 main control. Office to RS.; ordrng 2 W11594405 (Axle clip)s and 1 WPW10475495 (ROLLER-CAB) and 1 WP2179826 (Rivet) and 1 W11566891 (Main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78724
Joe Z
Job Details: 04/25/2023
"Arrived on site for not cooling. Upon arrival inspected unit and is hot in both boxes. Evaporator and condenser fans are operating. Compressor is running and pulling .32 amps. Evaporator has zero frost pattern. Need compressor replaced. This is a R600 unit. Ordering compressor, nitrogen , R600 kit, UV drier; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Elgin, TX 78621
Joe Z
Job Details: 04/25/2023
Arrived on site for leaking gas . Upon arrival gas is shut off and unit is tag by gas company. Removed cook top to access manifold. Got intermittently a slight leak detected with electronic detector near rear left burner head. Could not pin point the leak using bubbles. Need to replace manifold. Contacted SAFTEY team with finding. Tech gave SR# 7736214599. Ordering manifold. Office to reschedule ; ordrng 1 W10512763 (Manifold)