"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the capacitor and tested the unit. I found the unit still was making a buzzing noise when trying to agitate or spin, but would not do either. I checked resistance on the motor windings and found them within range. Ordering the lower harness, and will return with the motor as well just in case. I rescheduled the customer to 7/31. W11428524.; ordrng 1 W11665968 (Lower harness) and 1 W11686050 (Motor)"

Arrived on site for for food freezing in fresh food and sometimes items getting some in freezer . Ran diagnostics all checked normal. Tested thermistor in fresh food diffuser. Did get out of range ohms @ 3.7k at room temp. Replaced thermistor WPW10384183. No water leaks detected at time of service . Job complete .

Arrived on site for knocking noise . Found diffuser making ratting and chattering noise when opening and closing . Ordering diffuser. No parts installed. Set return 7/31 . No water leaks detected at time of service . ; ordrng 1 W11236851 (Diffuser)

Arrived on site for icemachine not making ice. Light was off. Moved out and hen light came on as did drain pump. All power turned off again. Found drain pump has failed. Removed from wall. Replaced drain pump. Verified operation. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the wash motor and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11460946.

"Arrived on site for dishwasher not spraying. Found F4e3, f7e1. Confirmed wash motor is not pumping, replaced pump and motor assembly. Ran diagnostics. All components pass. Call complete. W11613479"

Arrived on site for washer not doing anything when start is pushed. Just flashes sensing then turns off. No error codes. All components pass diagnostics. Found customer was just waking up control. Advised after wake up start must be pushed again to start the selected cycle. Call complete. No parts.

Arrived on site to replace previously diagnosed compressor. Found noise was not compressor but condenser vibrating against cabinet and had a couple refrigerant tubes rubbing exaggerating noises. Secured lines and applied rubber shims. Noise is no longer present. Customer satisfied with improvement. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site to test unit for door not closing. Found strike and catch not lined up. Adjusted catch, unit is now working as designed. No parts replaced at this time. Job complete."

Arrived on site to test for no power. Found unit working as designed on arrival. Unit completed diagnostics with no issues. Advised customer to monitor and if issue persists recommend external pump replacement. No parts replaced at this time. No leaks detected. Job complete.

"Arrived on site for no ice. Ran diagnostics E5 error unit cooling and freezing correctly,Checked air flow good,replaced defective icemaker,power cycled unit ran harvest passed ran fill test passed. Used w11658802"

"Arrived onsite for not spinning out the clothes and found good suspension. Error codes f0e3 and f8e1 overload and longfill, tested unit and found all valves opening as designed. Advised customer on overload causing failure to spin. Cleared codes and calibrated with test 52. Advised on findings and procedures. No parts used"

"Arrived onsite and replaced the suction tube and coupler. Pulled vacuum and charged to spec. Unit is now operating as designed. All checks good. W11504419, W11562211"

"Arrived on site for a dryer that has burn marks on the inner vent box inside the drum. Inspected unit and work area. The customer advised that it may be normal, but they were unsure as to whether the heater vent box would discolor after such a small period of time. I did explain to the customer that it is normal for the vet to discolor due to the heat being produced by the element and lint and moisture that flows within the unit. I tested the dryer and took a temperature test of the unit. I found the unit fluctuating between 120?F and 169?F, averaging a temperature of 145?F on a high heat cycle. I tested the unit on other cycles and found them within range. I called whirlpool tech line and spoke to Rob SR# 77395799136. He had me send him a photo of the vent, and after review, advise if that is normal, wear and tear on the dryer. He advised not to make any repairs at this time as the unit is working and operating as designed. Advised this point, it is just a cosmetic issue and not to be worried about. Call complete. No parts were installed."

Arrived on site to diagnose dryer that is turning on but not turning drum. I tested the unit and confirmed drum is not turning. Removed front panel and found belt / tensioner were disconnected and belt was partially torn. Replaced belt and tensioner to resolve. Tested unit and verified proper function. Parts used - 4392065.

"Arrived on site to diagnose microwave that was sparking when in use. Examined HV system and found the unit was super saturated with oil, this was causing the transformer wire to arc through its sheath to the diode. I replaced the diode and relocated the transformer wire to prevent issue from reoccurring. Customer strongly advised to cover items on the cooktop to minimize oil in the microwave. Unit now working as designed. Parts used - W11256462."

"WED4850HW0 Arrived to inspect continuous running. I found line VAC to the timer motor and upon inspection, one of the connectors had been pressed out of place, stopping circuit continuity. The connector was able to be pressed back in place and the plug then fully seated. The unit operated as designed and I verified the timer motor fully operational."

"WRF757SDHZ04 Arrived to inspect ice production issues. The FC was 0 and the RC 35. The ice mold had minimal slivers of cubes and error E5, which is common with incorrect filling and airflow issues. Inspection of the housing reveled the back of the housing was significantly gapped from the back, inner wall of the RC chamber, and I corrected via re-positioning the housing. The front would not contact the ice bin gasket as designed and I found the left lower hinge had been bent, and corrected. Further testing reveled all functions were present and the ice maker operated and filled as expected. No leaks observed during service."

"Arrived on site to inspect washer lid damage. Upon further inspection, I found the lid left hinge area broken (photo). I removed and replaced the lid and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11101059"

"Arrived on site to install w11407678 fan, w1139420 evap cover, w11395558 evap cover, w11596134 fill tube, w11407678 ice box fan, and w11557001 ice maker. After installing parts I tested dispenser and ice maker and found no leaks. Informed customer to give unit 48 hrs to stabilize temps and fill ice bin. Call complete"

"WDT750SAKZ2 Arrived to inspect leak. The unit was leaking from the front left corner and the customer had to place a small towel under the door corner to catch the water. Service test mode had F10E2 and I cleared for testing. Service mode test reveled the tub leaking from the upper left, rear seam. The tub appears to have been mis-formed and as the spray arm rotated the water jet to that position, water would escape to the outside of the tub. Office to order tub. Water to unit shut off and no leaks of the supply or drain we observed during service. Please allow extra time for tub assembly installation. ; ordrng 1 W11409866 (Tub Assy) and 1 ExtraTime (Dishwasher Tub R/R)"

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised the unit isnt making ice properly and the freezer isnt cooling properly. I found a few cubes in the ice bin and customer advised they were from approximately 36 hours ago. I found the FC section cool but not cold/freezing temps. I pulled the unit out and gained access to the sealed system components and placed my gauges on the previous sealed system repair. Placed the unit in diagnostics and tested the system in test 4. In subtest 4 my readings were -20/115 and subtest 5 was 0/148 telling me the system is sealed and no leaks. The compressor was hot to touch and I did not hear any refrigerant cycling through the system when the 3 way valve switched from the RC to the FC, but I could hear the compressor being loud and making a gurgling noise as if there was water or a liquid running/dripping inside. Based off my findings, it appears the compressor is not pumping properly and will need to be replaced. I contacted techline and spoke to Nate and advised of the history, my findings and my recommendations for repairs. Nate agreed with the repairs and provided SR#7739579873. I am ordering the compressor, both evaporators, NITROGEN, access valve, UV dye drier, 3 way valve, CNOTE-3 HOUR JOB and office to schedule return service. Returning tech to replace all parts ordered for sealed system repair and clear the system with NITROGEN before vacuuming the system. The vacuum will need to be a long vacuum. No water leaks observed during service, no parts installed. ; ordrng 1 W11492867 (RC EVAPORATOR) and 1 WPW10608485 (FC evaporator) and 1 W11654344 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 NITROGEN (NITROGEN) and 1 CNOTE (3HR JOB) and 1 W11575003 (3 way valve)"

On arrival verified complaint of intermittent control issues. Replaced main and console per previous diagnosis. Ran function check and started cycle unit is now working as designed. Job complete no leaks detected during service installed w1112662 and w11417461

On arrival verified complaint of not washing and not draining. Ran test cycle and found no error codes. Ran component activation and found all of them work. Put spray arms straight front to back and confirmed movement of the spray arms. Dispenser is working. Advised proper use and care as well as seen rinse aid is empty. Unit is currently working at this time. Job complete no parts installed no leaks detected during service.

On arrival verified complaint of unit not washing. Ran diag cycle and found wash pump not activating. Confirmed voltage is 121 to pump. Replaced pump and unit is now working correctly no leaks detected during service job complete installed w11623479

Arrived on site to test unit for not cooling. Found ball on cap tube. Found compressor running for a short period and cutoff on thermal. Recommend compressor replacement. Needing 2hrs on return visit. Office to reschedule. No parts replaced at this time. ; ordrng 1 W11686820 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier)

"Arrived on site ,replaced facia W11637688 . Ran diagnostics got e2 code . Did power reset . Ran harvest and fill test . All checked normal. No water leaks detected.job complete"

"Arrived on site to inspect noisy refrigerator. Upon further inspection found the condenser fan being the source of the noise. Made a temporary adjustment by filing down the fan bracket. Reduced noise. I can see that fan bracket is warped allowing blade to touch. The fan blade itself has also become out of balance from hitting. I am ordering condenser fan blade and fan bracket. W11438498. W11193484. I recommend replacing the condenser fan motor as well on return visit, due to shaft possibly becoming bent from hitting. No water leaks observed during service. Office to schedule return visit ; ordrng 1 W11438498 (Fan bracket) and 1 W11193484 (Fan blade)"

Arrived on site to install previously ordered part. I proceeded to adjust and shape the molding around the RC section as a starting point. I checked the seal with the gasket and it was improved. I further shaped and sealed the gaps around the molding. I applied sealant further and lastly leveled the unit and checked for air leaks. Gasket is making a complete seal at all points. WP482338

Arrived on site to test unit for front center burner continues to spark after ignition. Test unit and found igniter sparking after ignition. Removed from console to get to the switch harness. Secured harness correctly for that valve and test burner again and ignition stops after burner ignites. NO PARTS USED.

Arrived on site to test unit for unit not starting when hitting the start button. Test unit and unit started after hitting start button. Turned unit back off. And starting unit again and unit started right away. Checked control board to make sure it was sitting correctly and board test good. Maintenance was saying they had to hit the start button 4 times to get it started. Started unit again to test and unit started right away job complete. NO PARTS USED.

Arrived on site to test unit for unit not going up or down or working at all test unit and found start switch button broken. Will need to order new switch and rescheduled for ; ordrng 1 W11230930 (Start switch)

Arrived on site to test unit for unit not finishing cycle. Test unit and found unit giving F9E2 error drain problem. Test unit and found drain motor getting power but unit not draining. Removed drain hose and vacuumed the drain hose and found food debris. Test unit after clearing drain hose and unit is draining as designed. Job complete no parts used.

Arrived on site for a microwave that has a broken broil support. Inspected unit and work area. I did confirm the customers complaint and found the support broken. I replaced the support for the broil element and tested the unit. The unit is working and operating as designed. Call complete. W11724411.

"Arrived on site for a washing machine that is going off balance/vibrating excessively. Inspected unit and work area. The customer advised that when he first bought the unit, he had issues with the unit shaking violently. He advised that is no longer an issue. He did state that he is having a problem with certain loads not getting enough water when running. He advised that the loads will go through but sometimes he has soap still in his clothes. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed. I asked the customer shuffle questions regarding on how he starts cycles. He advised that he typically runs most of his cycles on normal and the auto-sensing water level. I did explain to the customer that the normal wash cycle is typically going to use the least amount of water, and that certain cycle selections based off the cycle selection, will give him more water. I also advised him to use the deep water wash as the deep water wash will allow 25% more water into the unit than using with the auto sensing. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a washer with a lo fo error code . Found cold side valve failing during rinse cycle. Installed parts w11688995 value,w11688994 vale, w11316246 switch tested washer no leaks product works as designed call complete."

"Arrived on site. Ran diagnostics found no,water entering pan,diagnosed a defective water valve,replaced valve ran diagnostics all test passed. Used w10897719"

"Arrived n site to install part#s wpw10121138 housing ,w10408179 valve,2159083 gasket,215902 gasket,8201700 epoxy kit. Afterwards I informed customer to give epoxy kit 24 hrs to cure as well as 2 hrs for gaskets to finish shaping to liner. Unit works as designed. Call complete"

"Arrived on site for washer with error codes f2e1 and f7e1 installed part#s w10721967 splutch,wpw1006384 belt,w11395618 capacitor. Tested washer product works as it should. Call complete"

Arrived onsite and found unit operating with frost from air leak. Was able to determined this was a one time occurrence due to the freezer door being left open overnight. Unit is now operating as designed. No parts used.

Arrived on site to test unit for unit giving F8E0 blower error code. Test unit and out unit in test mode and found F8E0 and F2E1 error code. Tried turning upper fan manually and the fan would not come on either in low or high speed. Trekked turning lower fan manually and the fan would not come on in low or high speed. Tried over and over and finally came on. Also found lower oven sensor reading 123? when at room temp. Will need to order both upper and lower fans and both upper and lower control boards and new console due to the shorted keypad error and lower sensor. Office to reschedule will need 2 hours on this job. ; ordrng 1 W11598119 (Blower) and 1 W11600643 (Console) and 1 W11598200 (Lower oven control) and 1 W11598120 (Sensor) and 1 2hourjob (2 hour job)

"Arrived on site for a washer that needs rebuild .installed part #s w11454372 gearcase,w10913953 shift actuator,w10721967 splutch assm, w11217817 suspension,wp8533953 hub screws,w10528947 hub,w11239857 belt, w11409708 shield,w11172199 inner basket,w11573574 screw shield . Test product washer works as its designed call complete."

Arrived on site to inspect range not powering on. Upon further inspection found unit was receiving proper voltage by measuring voltage on control. I installed the new control and retested unit. Unit is now operating as designed. However upon further inspection I found that the power outlet is loose potentially causing a safety issue or potentially causing damage to the new control. I left the unit unplugged and will notify management of my findings. W10894098

"Arrived on site to inspect refrigerator not cooling. Upon initial inspection found an excessive amount of ice on the evaporator cover. Removed cover and could see it was a defrost issue, Gained access to the heater circuit and found the heater testing fine at 87ohms. Ran diagnostics on forced defrost and was getting voltage to the heater. Replaced control and replaced thermistor since it was incased in ice and plastic shell may have become compromised. No water leaks observed during service W11558182, WPW10384183"

"WOES3030LS01 Arrived on site to replace ordered part. Prior to arrival, called JZ for assistance and advised to run a self clean cycle on and back off to unlock door. Proceeded to attempt and door unlocked. Advised customer if oven gets above 500, a safety feature will cause it to lock. Instructed customer to follow unlocking steps if issue occurs again. Customer agreed. Unit is functioning as designed. No parts replaced"

"WRS325SDHZ12 Arrived on site unit light not turning. Upon arrival, customer stated the lights work but the ice maker does not. Upon inspection, found ice maker to be turned off. Turned back on and tested the harvest and found ice maker is working within specs. No water leaks detected at this time. Unit is functioning as designed. No parts replaced"

"KRMF706EBS01 Arrived to inspect no ice. I found the last service, it was missed that the dispenser motor would not rotate. I removed the motor and found it frozen. A small amount of heat melted the ice within the motor that was locking it up, and it resumed normal operation. Warranty applied. No leaks observed during service."

On arrival verified complaint of melted spray arm. Inspected arm and motor found no damage to pump/motor. Arm was melted from heater. Replaced the spray arm and ran diag test and all functions work correctly. Job complete installed w11579565

"Arrived on site and replaced previously diagnosed circulation pump, reservoir pump, grid cutter, bin thermistor and harness. Unit now working as designed. No leaks detected. Job complete."

"Arrived on site. No answer at door,office attempted to reach customer same issue no amswer ; saved tckt"

"Arrived on site for unit not powering on. Diagnosed a defective drain pump,removed unit from enclosure found leak at pump uploaded picture,replaced defective pump ran water through pump,water drained no leaks at tubing or connections,ran diagnostics all test passed. Used w11539855"

"Arrived on site for spray arm being broken, found lower spray arm hanging and burnt off heater. Found center could not lock in place anymore. Replaced spray arm. Verified operation. Call complete."

"Arrived on site for dishwasher leaking. Found door not sealing properly to the gasket, evidence of leak from gasket. Opened door. Found evidence of leak from vent area as well. Rust spots forming on inner door. Outer has a gap and is not sealing with the control panel, rust spots forming, Reset for wed pm. ; ordrng 1 W11559689 (Inner door) and 1 W11416371 (Panel)"

Arrived on site for previous diagnosis parts. Installed both hinges and now door close as designed and the interior light goes out now. No gas leaks detected.w11568941 W11568813

"Arrived on site for a washing machine that has a broken agitator. Inspected unit and work area. Upon entry, I found the agitator broken between the top and bottom pieces. I went ahead and replaced the agitator and screw and tested the unit. I found the unit working and operating as designed. Call complete. WP3951744 and W10772621."

Arrived on site for left rc door will stay open. On on inspection the left door close when you put it at a 45? it close back. Adjust the feet to level the unit up and now the door stay open at 45? angle. The refrigerator is operating as designed. No parts installed during service.

"WRT108FFDM04 Arrived on site for unit not cooling properly. Upon arrival, found both Fc and RC at 60 degrees. Proceeded to disassemble evaporator cover and found very minimal frost on the discharge line (picture attached). All other components working within specs. Unit needs a R600 sealed system repair. Ordering W11562258 evaporator, W11582579 compressor, Wpw10143759 UV drier and W11506635 access valve. Please weight job for 2 hours. No water leaks detected at this time. Customer agreed to reschedule July 30th; ordrng 1 W11562258 (Evaporator) and 1 W11582579 (Compressor) and 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 2hours (2 hours) and 1 R600 (R600)"

"KDTE254ESS2 Arrived to inspect door issue. I found the door contacting in the right side during closing and the unit was tilted out at the top. Setting the leveling legs corrected both issues. Operational test good, no leaks observed during service."

WFG320M0MS0 Arrived to inspect no heating in oven. I found the hot surface igniter not heating and it tested as an open circuit. I removed ad replaced the igniter and then found it required air shutter adjustment. The unit resumed normal operation. No gas leaks detected during service.

Arrived on site for a range that has a dial thats misaligned. Inspected unit and work area. The customer advised that the cover behind the knob is not pointed the right direction on the unit. I did find that the base had been misaligned and readjusted the base to line up properly. The customer also complained about her flames on her burners being too high on a low setting. I adjusted the valves to turn down the flame heights to the customers liking. The unit is now working and operating as designed. Call complete. No parts were installed.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the outer tub and wash basket. I reassembled the unit and ran the unit through an auto test. I found the unit working and operating as designed with no leaks present during operation. I ran a load of towels on a quick wash cycle and found the unit complete the cycle without leaking. The customer stated that she still did not trust it so I advised her to call me back if they have any further issues with the unit as they were attempting to wash clothes. The customer called back several hours later and advised able to run through several cycles without leaking. The unit is working and operating as designed. Call complete. W11172199 and W10371566.

"Arrived on site to replace damaged panel, verified damage, replaced panel job complete installed W11620706"

Arrived on site to install previously ordered part. Replaced ice bin container W11185686. Test unit and is operating as designed. Job complete

"Arrived on site to replace damaged door, noticed that the new door is damaged after removing protective wrap, ordering new door office to reschedule, no parts installed ; ordrng 1 W11173823 (Door)"

"Arrived on site to test unit for loud noise, tested unit found condenser vibrating against refrigerator frame adjusted condenser and added sound pad in multiple areas that could be contributing to noise, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for water leak, tested unit found it running as designed, customer stated that they had a plumbing issue that was causing a backup in the entire home, since that was resolved dishwasher was used multiple times times with no issues, no leaks detected job complete no parts installed"

Arrived on site on inspect vent hood down draft not functioning correctly. Upon further investigation customer demonstrated how the unit requires the start button to be held until the the vent reaches its full operating position. The blower functions is operating without issues. Called tech line per instruction in notes and advised to replace the upper and lower position micro switch located in the motor control box. I am ordering 2 micro switches WPW10398341; ordrng 2 WPW10398341 (Micro switch)s

Arrived on site for noise complaint. Removed zip ties from discharge tube to condenser added pads between discharge tube and condenser power cycled unit no noise present. Used w1113654

"Arrived on site to test the unit for the microwave interior light, which was not working. Attempted to pull the unit out, but it wouldn't move at all. Removed the bottom trim vent and all side screws, yet the unit still wouldnt budge. Showed the customer that the unit could not be moved. Advised the customer that the unit needs to be pulled out in order for us to work on it. The customer will schedule something with the builder and will call back when the unit is accessible.; ordrng 2 W11188752 (Fuse)s and 1 W11238401 (Light transformer)"

"Arrived on site for door damage .found dryer door very hard to close ,not shutting . tried adjusting latch,catch,and hinges . No change . Ordering hinges,strike ,latch ,catch.no parts installed .call to set return ; ordrng 1 W11429587 (Catch) and 1 W11429589 (Strike) and 2 W11633119 (Hinge)s and 1 W11633280 (Handle)"

"WTW5010LW0 Arrived on site for unit not working properly. Upon arrival, ran diagnostics and found all components working. Viewed error faults and found F8E1 Long fill and F7E1 tachometer missing signal. Errors were not cleared on previous repair. Cleared codes. Proceeded to calibrate unit. After calibration, re confirmed the codes are cleared. Unit is functioning as designed. No water leaks at this time. No parts replaced"

Arrived on site for door handle coming loose. Upon arrival. Inspected unit and found outer door handle is loose. Readjusted set screw and is staying secure. Unit is operating as designed. No leaks present. Job complete. No parts needed

"Arrived on site to replace diode and capacitor diagnosed on previous trip due to failure and signs of arching. Replaced capacitor and diode, tested unit, unit is running as intended. Job complete. USED W11256462 W10850446"

WED72HEDW1 Arrived on site to replace ordered cord. Proceeded to replace power cord. Tested unit and now unit is functioning as designed.

"Arrived on site for oven showing error f9e0. Removed from wall. L1-l2=251v, each side to G=126v, each to c= 126v. C-g=. V. Entered diagnsotics and also found f1e1. Replaced control. Verified operation. Bake=12 amps, broil=17amps. Call complete. W11448962"

Arrived on site for crisper falling off. Found top panel of crisper was not properly secured. Secured and verified operation. Customer had some moisture on freezer gasket. Used heat gun to even out some wrinkles in gasket. Call complete.

"Arrived on site for washer not turning off making a noise. Plugged unit in and immediately had drain pump going. Unplugged unit. no water in machine, blew out pressure hose and it was clear. Found f1e1, f3e1, . Unit thinks it still has water. Confirmed unit will require a new control. Reset for mon. ; ordrng 1 W11607637 (Control)"

Arrived on site for sealed system repair. Found unit unplugged. Plugged back in. Found compressor pulls .0.6 amps. No heat transfer. Peirced filter drier and found unit empty. Installed dye drier and new compressor. Unit does not hold 250 psi. All service joints are not leaking. Removed evaporator cover. Unable to locate leak. Will order more parts and allow dye drier to locate leak. More sealed system work needed. Ordering remaining sealed system parts available. Office will call to schedule. ; ordrng 1 W11536253 (Evaporator) and 1 WPW10143759 (Drier) and 1 WPW10233569 (Discharge tube) and 1 WPW10346415 (Condenser)

"Arrived on site for dryer making noise . Customer had video of loud noise coming from rear. Removed top panel. Found motor running hot. Attempted to replaced and found blower wheel stuck to it, had to break off and then replaced wheel and motor. Found wear on pulley. Installed repair kit. Verified operation. Advised customer to clean vents, call complete."

Arrived on site for dryer tripping breaker. On inspection found the installers connected Neutral to the ground. I fixed the issue. Explain why the Neutral could not be connected to the ground. The unit heated to 200? with no issues. No parts installed.

Arrived on site for unit with no power. On inspection the outlet had 123vac. Gain access to the back of the unit and found no power at the compressor. Installed new wiring harness onto the refrigerator. The unit now has power. Informed customer to wait 24hours to put any items in unit. Refrigerator is operating as designed no water detected during service.

Arrived on site for washer not completed cycle. On in inspection found error f9e1 long fill. Ran the unit and diagnostic mode and it completed with no issues. Flipped unit up no oil on gear case. Installed new control board and calibrated the unit. Re ran diagnostic cycle with no issues. W11626074.

Arrived on site for heat lamps not working. Vacant home. Removed panel. Found wire to heat lamp switch not properly connected. Properly connected wire and verified operation. Call complete.m

"on site for a dishwasher that has a door that keeps falling. Inspected unit and work area. I did confirm the customers complaint and gained access to the hinges. I found the right hand hinge, causing the issue due to it being broken. I replaced the right hand pinch and tested the unit. I found the unit working and operating as designed. Call complete. W11712996"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the inlet water valve and tested the unit. I found the unit working and operating as designed. Call complete. W11513255.

"Arrived on site for a washing machine that is going off balance and is not completing cycles. Inspected unit and work area. Customer advise that no matter what they put in the washer, the unit goes off balance. I did confirm the customers complaint and check the suspension. I found the suspension was completely shot. I replaced the suspension and ran the unit through diagnostics. I found the unit working and operating as designed. Call complete. W11130359"

"Arrived on site for range tripping breaker when both cooktop and oven are on at random times. On arrival found 248v(L1-L2), 124.1v(L1-N), 124.2v(L2-N), 0v(N-Grnd). Found no grounding failure In harness or range heating parts. I found when all 4 burners and oven were activated the amp draw would reach 37.7amps. Found unit could run without tripping breaker when it was cooler outside and breaker wasnt yet overheated. Informed customer breaker is weak and would need to be replaced and possibly have a high amp rating then 40. Range works as designed. Call complete"

"Customer states unit is making noise, vibrating pans severely, turning off and on during cycle intermittently. Visually confirmed pans vibrate on all elements and unit is excessively loud with a resonance hum. Spoke to Nate at TL was advised to order both modules, all elements, and then further inspect unit for fan vibrating. Sr 7739576694. Ordering 1x w11333456 left module, 1x w11333466 right module, 3x w11195476 surface element, and 3x w11195475 surface element. Office to reschedule for part availability.; ordrng 1 W11333456 (Control left module) and 1 W11333466 (Modul right) and 3 W11195476 (Surface element)s and 3 W11195475 (Surface element)s"

"Arrived on site to follow up on dryer with long dry times. I spoke with the head of maintenance who walked me through everything they have done. Both maintenance and construction have inspected the vent with both a camera, and snake and verified there are no restrictions in the venting. I spoke with the resident on site who said even when they run timed, after about 15 mins the unit shuts off, console off like the cycle was cancelled. SS verified on the first visit that the unit was getting too hot and tied it to the venting. Since venting seems good, I'm ordering the thermistor, cycling thermostat, console and control. On return visit we need to call tech line, and likely start with the cycling thermostat until unit gets to proper temps and does not shut off. Something appears to be causing unit to overheat / shut off. Office to schedule when we have all parts, and customer requests last call of the day. ; ordrng 1 W11378949 (Console) and 1 W11733951 (Control) and 1 WP8577274 (Thermistor) and 1 W11364931 (Motor)"

On arrival verified complaint of ice build up in ice chute. Found ice chute door is not sealing even with pushing it closed. Will need ice chute assy. During testing heard damper motor is stuttering. Will need RC damper as well. Ordering door-ice W11098702 and damper W11236851 Resch for 8/2; ordrng 1 W11098702 (Door-ice) and 1 W11236851 (Damper)

On arrival verified complaint of top left corner of stainless steel on the glass was coming up. Reattached using the red tape and found SS is not firmly secure. Advised customer to monitor unit. If it happens again a ned glass panel is needed. Job complete installed RED TAPE

On arrival verified complaint of constant draining. Replaced main per previous diag. Ran diag component activation and found unit is now in working condition. Job complete installed main w11608056

"Spoke with customer in regards to dryer still taking several cycles to dry. Customer says it's heating fine, and they have contacted property managers who submitted ticket to whirlpool in regards to bad venting. I called the property management company and clarified that we do not clean vents, and they need to contact a vent cleaning company directly, as this is a housing / maintenance issue, and not a warranty or normal repair issue. No action needs to be taken since the dryer is working as designed, property management needs to have someone out to clean vents. Call completed."

"Arrived on site to diagnose dryer making a loud noise when running. Examined unit and found drum only turns one direction and is binding up the other. Accessed rear of unit and found the back left hand corner was bent / damaged, and was driving the blower wheel and housing into the vent. Tried to straighten it out, but was unsuccessful and blower wheel is still bound. Ordering cabinet and blower housing to resolve. Office to schedule. ; ordrng 1 8533643 (Cabinet) and 1 WP8577230 (Blower Housing)"

Arrived on site to install proper orifices in right and left front burners. Found both simmer and regular orifices did not match chart. Used proper orifices and verified proper function and flame height. Repair completed. Parts used - W11502161.

"Arrived on site to diagnose microwave that is sparking when in use. Examined HV system and found evidence of sparking coming from the transformer sheath to the diode. Unit has a large grease / oil buildup, which soaked into the sheath and allowed it to spark. Replaced diode and relocated the transformer wire away from the diode. Reassembled and tested. Verified unit cooking properly. Parts used - W11256462."

"Arrived on site to diagnose dishwasher not starting. Tested and found UI lights stuck on, and UI not responding. Replaced UI and retested. Verified proper function and response. Failure cause by shorted UI. Parts used - W11643709."

"Arrived on site to finish sealed system repair. I tapped the system and found NO PRESSURE on the high or low side. I removed the compressor and dryer and replaced both. I put the unit under a vacuum and found it hitting -20 and stopping. I noticed my suction line immediately frosted up hard indicating a cleared restriction. My vacuum dropped to -30 once the restriction was removed. Vacuumed unit for 20 additional minutes. Verified vacuum held and I did not lose any pressure. Charged to spec and ran. Verified unit was cooling and compressor sounds healthy. Unit now working as designed. Parts used - W11574734, W11506635, Wpw10143759."

"Arrived on site for tripping breaker. Upon arrival, test unit and confirmed issue. ran broil at 500 degrees for 30 minutes, then bake at 400 degrees for 30 minutes. Allowed unit to completely cool down. Preheated oven to 350 and allowed to operate for 10 minutes after preheating. Unit is heat cycling correctly and not tripping breaker. Unit is operating as designed. Explained service pointer for breaker tripping nuisance and advised if issues continue that breaker needs to be replaced. Job complete"

"Arrived on site for continued issues of oven preheats then cools down and does not heat back up. Upon arrival, ran diagnostics and get error code FD6 temperature sensor failure. Replaced sensor WPW10181986. Test unit and is operating as designed. No gas leaks present. Customer will test unit for several hours and call back if need to return.; schdld next appmnt for 7/25 THU !"