Service History 1818 - Appliance Express

Near Austin, TX 78745

Connor M.

Job Details: 03/02/2018

WRT518SZFG whirlpool refrigerator Arrived on site to test unit for door not closing. Found installers swapped hinges and put bushings back in the wrong place. Corrected issue and tested unit. Unit working properly, no leaks detected.

Near Temple, TX 76502

Dona

Job Details: 03/02/2018

Arrived on site for intermittent noise when microwave running, found stirrer shaft not seated on turntable shaft, reseated where came off, verified operations 4 times on turntable motor all else checks ok.

Near Austin, TX 78735

Connor M.

Job Details: 03/02/2018

KUIA15PRLS4 kitchenaid ice machine Arrived on site to test unit for loud operation. Found external drain pump operating loudly when powered on. No signs of other failure. Unit extremely clean and well taken care of. Quoted cutomer 599.99 for external drain pump and 200 for labor as i could not pull up job code for repair. Customer declined repair is it is still operating properly. No leaks detetced.

Near Temple, TX 76502

Dona

Job Details: 03/02/2018

Arrived on site for handle loose, lower freezer handle will not tighten to be able to stay on the door, will need to order and replace Sarah assisted with part and reschedule of 3/8/18. All water connections dry.

Near Austin, TX 78745

Connor M.

Job Details: 03/02/2018

ART308FFDM03 whirlpool refrigerator Arrived on site to test unit for no ice. Found valve not powering on. Valve not plugged in. Corrected issue and tested unit. Unit working properly, no leaks detetced.

Near Temple, TX 76502

Dona

Job Details: 03/02/2018

Arrived on site for not spinning all water out of clothes, recalibrated, verified no errors, unit running to spec. All operations check correct. All water connections dry.

Near Belton, TX 76513

Dona

Job Details: 03/02/2018

Arrived on site for no ice production, replaced valve and ice maker, ice maker not advancing through full cycle, valve not allowing for flow on ice maker, replaced both checked operations, unit cycled, no blockage. All water connections dry.

Near Temple, TX 76502

Mike G.

Job Details: 03/02/2018

KEMS308SSS05, Arrived on site for unit not heating ran heating test 2 cups of water at 70* for 1 min and water should be at 115* to 120* tested water and water is at 100* called tech line and told me to replaced inverter and mag at the same time ordering parts

Near Temple, TX 76502

Mike G.

Job Details: 03/02/2018

Near Temple, TX 76504

Dona

Job Details: 03/01/2018

Arrived on site to diagnose cooktop, there is no way to properly check machine as there are no electrical hookups to diagnose or verify any issue. Sarah assisted, informed staff of above.

Near Georgetown, TX 78633

Thomas L.

Job Details: 03/01/2018

Arrived on site for no ice condition. Found water valve was not operating nor was circulation pump. Replaced and tested. Slab made and harvested. No water leaks.

Near Georgetown, TX 78633

Thomas L.

Job Details: 03/01/2018

Arrived on site for no ice condition. Found water valve was not operating nor was circulation pump. Replaced and tested. Slab made and harvested. No water leaks. Iphone@gjbrown.com

Near Temple, TX 76501

Dona

Job Details: 03/01/2018

Arrived on site for no microwave function, replaced control, verified operations. Unit heating do good.

Near Kyle, TX 78640

Connor M.

Job Details: 03/01/2018

WRF555SDFZ04 whirlpool refrigerator Arrived on site to test unit for no light in freezer. Found light frost build up on switch from door being left open. Corrected issue and tested. Unit working properly. Freezer handle warped and needs to be replaced. Sw approved 3/6

Near Georgetown, TX 78633

Thomas L.

Job Details: 03/01/2018

Arrived on site as unit would not dispense water. Found that the bypass valves or not being depressed properly by the water filter. Corrected that condition and unit now operates properly. Water connections were dry

Near Temple, TX 76502

Dona

Job Details: 03/01/2018

Arrived on site and found error on control, valve not allowing for full water flow, replaced both verified operations, not water leaks. Recalibrated unit check good.

Near Georgetown, TX 78633

Thomas L.

Job Details: 03/01/2018

Arrived on site for condition of poor drying with loads, especially small 2nd loads and AF conditions. Replaced control. Dryer is clean. Customer will need to make sure dryer doesn’t get moved from its location due to venting requirements.

Near Austin, TX 78745

Connor M.

Job Details: 03/01/2018

MVWX655DW1 maytag washer Arrived on site to test unit for not enough water entering unit. Found unit working properly in a ll cycles with no stored error codes. Instruct on HE operation and proper use. No leaks detected.

Near Belton, TX 76513

Dona

Job Details: 03/01/2018

functionality of led lighting in upper part of fridge and no lights in freezer, found once power removed and cycled on. Lights would come back on. Replaced LED supply, once led supply replaced, lights turned on but were very dim. Verified no known broken wires, door switches check correct. Called whirlpool tech line to verify D.C. Voltage requirement from supply, spoke with Mike, was not in an area with service to pull specs. Checked D.C. Voltage from led supply line brown w red trace to orange, with door open found 24v D.C. Replaced, led supply correct D.C. Voltage, checked for any breaks in wiring found none. All water connections check dry.

Near Austin, TX 78739

Connor M.

Job Details: 03/01/2018

kfiv29pcms00 kitchenaid refrigerator Installed gaskets, adapter, and bracket. Freezer door now closing properly. Unit cooling properly and producing ice since sealed system. No leaks detected.

Near Austin, TX 78739

Connor M.

Job Details: 03/01/2018

MEDX655DW1 maytag dryer Arrived on site to test for running continuously. Found timer not advancing. Replaced timer and tested unit. Unit working properly. Instruct on proper use and care, made aware of proper venting and fire hazrad.

Near Austin, TX 78739

Connor M.

Job Details: 03/01/2018

WRV986FDEM01 whirlpool refrigerator Rf170-209.99 arrived on site to test unit for noise in freezer. Found frost build up at top of freezer evap away from defrost element. Unit has been defrosting. Confirmed through forst defrost and placement of ice build up. Found kickplate has been preventing freezer door from colsing properly. Defrosted evap and installed kickplate correctly. Unit working properly, no leaks detetced. Collected funds via cc.

Near Georgetown, TX 78628

Thomas L.

Job Details: 03/01/2018

Arrived on site for no operation. Found that the right filter was not installed. Installed right filter and unit now operate properly.

Near Belton, TX 76513

Dona

Job Details: 03/01/2018

Arrived on site for no cool in fridge, found open evaporate motor, new motor is different from the old one but verified with shana that it does sub. Checked damper motor test 121 is functional. Unit starting to cool, advised customer to wait 24 hours before putting food in. Water lines all dry.

Near Austin, TX 78748

Luis

Job Details: 03/01/2018

Refrigerator-WRS588FIHV00-replaced damper

Near Austin, TX 78748

Luis

Job Details: 03/01/2018

Refrigerator-WRS588FIHV00-replaced damper

Near Georgetown, TX 78633

Thomas L.

Job Details: 03/01/2018

Arrived on site for noisy operation. Found that the diverter motor was extremely noisy during operation. Removed every playlist diverter. Tested new diverter. New diverter as normal sound levels. Water connections were dry.

Near Waco, TX 76712

Mike G.

Job Details: 03/01/2018

WTW7500GW0, Arrived on site for unit making a noise when in spin, checked unit and found no error codes ran test on unit and unit ran all test fine ran spin test on unit on low med and hi and unit worked properly recalibrated unit and checked unit for water leaks and no leaks found at time of srv...

Near Waco, TX 76712

Mike G.

Job Details: 03/01/2018

Near Georgetown, TX 78633

Thomas L.

Job Details: 03/01/2018

Customer informed me that after I replaced the icemaker the lights started flickering. The customer and I could not duplicate the problem. Water connections were all dry.

Near Woodway, TX 76712

Mike G.

Job Details: 03/01/2018

WED4815EW1, Arrived on site for unit will not power on chexked unit and found that the unit is not getting 240v from L1 to L2 getting 0v from L1 to G getting 120v from L2 to G getting 0v found it to be And electrical issue customer will need a electrician to repair checked and cleaned out all lent found from unit unit checked fine at this time....

Near Woodway, TX 76712

Mike G.

Job Details: 03/01/2018

Near Georgetown, TX 78633

Thomas L.

Job Details: 03/01/2018

Arrived on site for improper ice/water dispenser operation. The customer and I could not duplicate these issues. Water connections were dry.

Near Austin, TX 78704

Luis

Job Details: 03/01/2018

Refrigerator-WRT518SZFM00-adjusted fill tube

Near New Braunfels, TX 78130

Connor M.

Job Details: 03/01/2018

WTW4900BW whirlpool washer Arrived on site to test unit for not completeing cycle. Clothes still wet at end of cycle. Found unit not going into spin in diagnostic mode. Could not force spin in regular cycle either. Replaced control. Issue still occuring. Found rust build up from old transmission leak on basket speed sensor not allowing it to read. Clead sensor and tested unit. Unit now spinning in all cycles and diagnostic mode. No leaks detetced.

Near Belton, TX 76513

Dona

Job Details: 03/01/2018

Arrived on site for noise complaint. Ran through cycle. Instructed customer on normal noise operation, recalibrated. Checked all water connections. All check dry.

Near Liberty Hill, TX 78642

Thomas L.

Job Details: 03/01/2018

Arrived on site or excessive frosting in freezer. See pictures. Found door gasket not sealing properly. Heated and adjusted gasket. Doors both now seal properly. Customer will need to manually empty and defrost the unit for approximately 12 hours. No water is hooked up to this unit. Unit is in garage.

Near Temple, TX 76501

Dona

Job Details: 02/28/2018

Arrived on site for valve replacement per whirlpool, s331am reference number 7721326056 replaced part number wpw10217917. Verified all operations, and all water connections dry.

Near Austin, TX 78744

Connor M.

Job Details: 02/28/2018

WFW85HEFC1 whirlpool washer Arrived on site to test unit for no water coming to unit. Confirmed finction of valves and door latch. Found customer using delay start arrows thinking it was to adjust wash time. Instruct on proper use and care. No leaks detetced.

Near Troy, TX 76579

Dona

Job Details: 02/28/2018

Arrived on site for low ice production, found non functional ice maker, water flow good, temps checked correct in freezer and fridge. Replaced Ice maker. All water connections dry.

Near Austin, TX 78748

Connor M.

Job Details: 02/28/2018

KRFC300ESS01 kitchenaid refrigerator Arrived on site to test unit for freezing food in rc and exploding champagne bottle. Found bottles laying down and blocking damper in rc. Insttruct on theory of operation and proper use. No issues found. No leaks detetced at time of service.

Near Georgetown, TX 78633

Steve C.

Job Details: 02/28/2018

Near Temple, TX 76502

Dona

Job Details: 02/28/2018

Arrived to replace lid that was broken on left rear corner at hinge, replaced, verified lock operations, all water connections dry. Customer was not home at time of service could not leave work. Previous tech stated ok for him to go. Received text message verifying ok for our entry. See quick pic.

Near Temple, TX 76502

Dona

Job Details: 02/28/2018

Near Austin, TX 78741

Connor M.

Job Details: 02/28/2018

KSF26C6XYY04 kitchenaid refrigerator Arrived on site to install parts for repair.when entering unit found no signs of oil leaving compressor so did not replace it. Replaced rc evap with new drier and access valve. Unit working properly, no leaks detetced.

Near Austin, TX 78741

Connor M.

Job Details: 02/28/2018

MEDB765FW maytag dryer Arrived on site to test unit for not heating and giving error code. Found incorrect line voltage on all legs. Instruct on contacting an electrician. Made aware of proper venting and fire hazrad.

Near Georgetown, TX 78628

Mike C.

Job Details: 02/28/2018

Whirlpool Refrigerator WRF767SDEM01 Arrived to check upper ice maker for no ice production. Put unit into diagnostics and checked error in test 56, found a E2 code for motor lost position. Ran a ice maker harvest test and found motor stalls out and does not complete cycle. Installed new ice maker and checked operation, checked good. No water leaks were found on unit.

Near Temple, TX 76502

Dona

Job Details: 02/28/2018

Found open lid switch, shana assisted with part and reschedule all water connections dry.

Near Austin, TX 78757

Cliff

Job Details: 02/28/2018

Whirlpool refrigerator WRF736SDAM14. Arrived on site to diagnose a refrigerator that is louder than normal. Found air damper grinding and struggling to operate. Damper will need to be replaced to complete repairs. Return date is set for 3/5/18.

Near Round Rock, TX 78665

Jonathan S

Job Details: 02/28/2018

Whirlpool microwave model# WMH31017FS0. Inside light is flickering.

Near Temple, TX 76502

Dona

Job Details: 02/28/2018

Arrived on site for noise complaint found, nut loose from drive pulley, reseated nut on pulley, tightened, filled unit. Verified all water connections dry.

Near Temple, TX 76501

Dona

Job Details: 02/28/2018

Arrived on site for clanking noise on spin, found floor is sinking causing level not to stay, have instructed customer on reinforcing flooring. Leveled unit. Verified operations, checked water lines all dry. Found customers drain hose is taking a long time to drain, customer has towel around drain to stop overflow. All operations check correct no errors.

Near Salado, TX 76571

Mike G.

Job Details: 02/28/2018

KOCE500ESS05, Arrived on site for unit making a noise when unit is cooling down, checked unit and customer did heat unit up before srv and when arrived customer turned unit off and unit is cooling down properly and checked for error codes and no error codes found unit is working properly

Near Salado, TX 76571

Mike G.

Job Details: 02/28/2018

Near Temple, TX 76502

Dona

Job Details: 02/28/2018

Found wash error on control, valve not allowing for water flow, will need to order valve and replace board, all water connections dry.

Near New Braunfels, TX 78130

Connor M.

Job Details: 02/28/2018

MMV4205FZ3 maytag microwave Installed control for light not working. Unit working properly after repair. Job completed.

Near New Braunfels, TX 78130

Connor M.

Job Details: 02/28/2018

WRF767SDEM whirlpool refrigerator Arrived on site to test unit for noise during operation. Found fan shroud for condenser fan in rear of unit not secured correctly and vibrating. Corrected issue and tested unit. Unit working properly, no leaks detetced.

Near New Braunfels, TX 78132

Daniel A.

Job Details: 02/28/2018

MER6775BAF Upper oven bake element not heating. Verified shorted element. Replaced upper oven bake element. Tested unit. Working normal after service

Near New Braunfels, TX 78132

Daniel A.

Job Details: 02/28/2018

WDT720PADB2 Not draining water. Defective drain pump impeller. Not allowing water to drain from dishwasher. Replaced drain pump. Checked water inlet and drain hoses. No leaks detected. Ran wash cycle. Normal operation after service

Near Temple, TX 76502

Dona

Job Details: 02/27/2018

Ref # sr7721383379 whirlpool, arrived on site for too high of temps, found probe not within range for proper function, read at 700 ohms should be between 1000-1200. Replaced probe, recalibrated unit to factory specification 00 in calibration. Temperatures check to spec. Auth from whirlpool WDLCW00EPL1

Near Round Rock, TX 78681

Jonathan S

Job Details: 02/27/2018

Whirlpool microwave model MH6130XEQ1. No longer heating.

Near Belton, TX 76513

Mike G.

Job Details: 02/27/2018

RED4516FW0, Arrived on site to install new timer checked and cleaned out all lent found from unit and tested unit and unit is now heating and has good air flow unit checked fine at this time....

Near Belton, TX 76513

Mike G.

Job Details: 02/27/2018

RED4516FW0, Arrived on site to install new timer checked and cleaned out all lent found from unit and tested unit and unit is now heating and has good air flow unit checked fine at this time....

Near Austin, TX 78736

Luis

Job Details: 02/27/2018

Refrigerator-KRSC503ESS01-replaced inverter

Near Round Rock, TX 78681

Jonathan S

Job Details: 02/27/2018

Kitchen Aid refrigerator model# KRFC704FPS00. Filter light flash, doors not aligned and freezer door

Near Harker Heights, TX 76548

Dona

Job Details: 02/27/2018

Found push to start knob pushed back reseated, knob verified operations, dryer vent clean, unit check to spec on all other specs.

Near Belton, TX 76513

Dona

Job Details: 02/27/2018

Arrived on site for no water production, found all water connections dry. Water to unit checked correctly found filter housing release for filter had fallen off, reseated, filter removes and makes contact now. Customer is getting a new filter. All other operations checked to spec.

Near Round Rock, TX 78665

Jonathan S

Job Details: 02/27/2018

Whirlpool washer model # WTW5000DW1. Issue, vibrating durning spin cycle.

Near Belton, TX 76513

Dona

Job Details: 02/27/2018

Arrived on site for dryer staying on constantly, found windings sticking causing continual run no movement on timer, replaced timer verified operations, temps good, dryer vent clean.

Near Belton, TX 76513

Dona

Job Details: 02/27/2018

Arrived on site for partial functionality of led lighting in upper part of fridge and no lights in freezer, found once power removed and cycled on. Lights would come back on. Replaced LED supply, once led supply replaced, lights turned on but were very dim. Verified no known broken wires, door switches check correct. Called whirlpool tech line to verify D.C. Voltage requirement from supply, spoke with Mike, was not in an area with service to pull specs. Checked D.C. Voltage from led supply line brown w red trace to orange, with door open found 24v D.C. Will need to reorder LED supply that is defective from factory. and return, Kristen assisted with part and reschedule date. Checked all water connections all dry.

Near Burnet, TX 78611

Thomas L.

Job Details: 02/27/2018

Arrived on site for no operation of inside lights. All lights were out. Replaced defective control and now all interior lights operate. No water leaks observed.

Near Round Rock, TX 78664

Jonathan S

Job Details: 02/27/2018

Kitchen Aid ice machine. Leaking water

Near Round Rock, TX 78664

Jonathan S

Job Details: 02/27/2018

Near Belton, TX 76513

Dona

Job Details: 02/27/2018

Arrived on site for abnormal grinding noise, found rr suspension rod sprung, allowing tub to drop and create noise. On rotor to ground. Replaced all 4 suspension rods, verified all operations, checked all water lines-all dry. Ran through partial cycle no more noise detected, water filling to correct level in basket.

Near Leander, TX 78641

Jerry C.

Job Details: 02/27/2018

GX2FHDXVY06 Arrived on site to install previously diagnose parts. Found that the shroud was serviceable. Installed remaining pre-diagnosed parts. Tested unit all operations good; no leaks found during service.

Near Florence, TX 76527

Steve C.

Job Details: 02/26/2018

Near Georgetown, TX 78633

Thomas L.

Job Details: 02/26/2018

Arrived on site for no drain, found drain impeller falling off motor. Replaced, pump verified operations. Unit did to spec. All water connections dry

Near Austin, TX 78739

Luis

Job Details: 02/26/2018

Refrigerator-MFX2570AEM4- replaced icemaker assembly

Near Austin, TX 78748

Luis

Job Details: 02/26/2018

Refrigerator-WRB322DMBM00-remolded door seal

Near Cedar Park, TX 78613

Jerry C.

Job Details: 02/26/2018

MED5770TQ0 Arrived to inspect noise. I found a prior service company had completely disassembled the unit and I quoted the customer for the repair kit and reassembly. I removed and replaced the failed rollers, belt and idler and reassembled the unit. It tested good and operated as designed. Lint removed from chassis.

Near Liberty Hill, TX 78642

Thomas L.

Job Details: 02/26/2018

Arrived on site for improper function, found left front knob and bezel off centered causing shaft to bind. Adjusted bezel for proper turn function. Found no problems with spark module. Verified operations of all burners. All checked to spec.

Near Austin, TX 78745

Luis

Job Details: 02/26/2018

Refrigerator-IX5BBEXDS00-defrosted evaporator replaced temperature sensor

Near Austin, TX 78745

Luis

Job Details: 02/26/2018

Near Austin, TX 78717

Thomas L.

Job Details: 02/26/2018

Arrived on site for noise and intermittent operation on turntable, once disassembled found, turn shaft to motor plastic piece is completely corroded and split. Replaced motor. Kali assisted with part and reschedule date 3/1/18 Thursday.

Near Austin, TX 78726

Thomas L.

Job Details: 02/26/2018

Arrived on site for dispenser not opening, replaced faulty dispenser and control that was not displaying correctly. Replaced verified operations unit checked to spec. All water connections dry.

Near Georgetown, TX 78628

Jonathan S

Job Details: 02/26/2018

Whirlpool dryer . Not heating

Near Austin, TX 78721

Luis

Job Details: 02/26/2018

Refrigerator-WRF560SMYM05 frozen drain cleared ice cleared drain.

Near Austin, TX 78717

Thomas L.

Job Details: 02/26/2018

Arrived on site for broken knob, found shaft snapped at ui on washer. Customer does not want to go through with repair at this time. Unit not hooked to water at this time.

Near Austin, TX 78746

Luis

Job Details: 02/26/2018

Icemachine. No ice replaced water valve and pump assembly

Near Austin, TX 78748

Leonardo

Job Details: 02/26/2018

Near Austin, TX 78748

Leonardo

Job Details: 02/26/2018

Whirlpool dishwasher, model WDT970SAHZ0. Arrived on site to test unit for upper rack coming off track. Test unit and found wheels of track. Secured wheels to track test unit and unit test good job complete no leaks present.

Near Liberty Hill, TX 78642

Thomas L.

Job Details: 02/26/2018

Removed and replace leaking dispenser. Tested unit and operations were correct. Water connections were all dry.

Near Liberty Hill, TX 78642

Thomas L.

Job Details: 02/26/2018

Removed and replace leaking dispenser. Tested unit and operations were correct. Water connections were all dry.

Near New Braunfels, TX 78132

Daniel A.

Job Details: 02/24/2018

WDT970SAHZ0 Not cleaning dishes. Defective motor/sump. Replaced motor/sump Assy. Verified no leaks from inlet/drain hoses. Ran wash cycle. Normal operation after service

Near Austin, TX 78703

Joseph C.

Job Details: 02/23/2018

LTE5243DQ6 Arrived on site for shaky and wobbly washer basket complaint. Per my previous diagnosis, removed and replaced base frame and springs. Tested unit. All checks good. No leaks detected, at time of service.

Near Georgetown, TX 78633

Thomas L.

Job Details: 02/23/2018

Arrived on site for no ice production, found inoperative ice maker. Replaced ice maker. All water connections dry.

Near Austin, TX 78758

Joseph C.

Job Details: 02/23/2018

WTW4816FW1 Arrived on site for bad lid lock complaint. Inspected unit found lid lock faulty. Removed and replaced lid lock. Calibrated unit. No leaks detected, at time of service.

Near Georgetown, TX 78633

Thomas L.

Job Details: 02/23/2018

Arrived on site for no heat and no operation, found open upper thermal fuse. Replaced thermal fuse, verified temps. Unit checked good. Paid $252.64 check #1037

Near Killeen, TX 76543

Steve C.

Job Details: 02/23/2018

Near Austin, TX 78723

Joseph C.

Job Details: 02/23/2018

GU3200XTXY3 arrived on site for water left at bottom of unit after wash complaint. Inspected unit and found drain pump impeller separated from pop. Removed and replaced drain pump. Tested unit. Unit is performing as designed. No leaks detected, at time of service. Parts are $81.02. Labor is $159.99. Total collected is $260.89.