Service History 1816 - Appliance Express

Near New Braunfels, TX 78130

Connor M.

Job Details: 03/01/2018

WTW4900BW whirlpool washer Arrived on site to test unit for not completeing cycle. Clothes still wet at end of cycle. Found unit not going into spin in diagnostic mode. Could not force spin in regular cycle either. Replaced control. Issue still occuring. Found rust build up from old transmission leak on basket speed sensor not allowing it to read. Clead sensor and tested unit. Unit now spinning in all cycles and diagnostic mode. No leaks detetced.

Near Belton, TX 76513

Dona

Job Details: 03/01/2018

Arrived on site for noise complaint. Ran through cycle. Instructed customer on normal noise operation, recalibrated. Checked all water connections. All check dry.

Near Liberty Hill, TX 78642

Thomas L.

Job Details: 03/01/2018

Arrived on site or excessive frosting in freezer. See pictures. Found door gasket not sealing properly. Heated and adjusted gasket. Doors both now seal properly. Customer will need to manually empty and defrost the unit for approximately 12 hours. No water is hooked up to this unit. Unit is in garage.

Near Temple, TX 76501

Dona

Job Details: 02/28/2018

Arrived on site for valve replacement per whirlpool, s331am reference number 7721326056 replaced part number wpw10217917. Verified all operations, and all water connections dry.

Near Austin, TX 78744

Connor M.

Job Details: 02/28/2018

WFW85HEFC1 whirlpool washer Arrived on site to test unit for no water coming to unit. Confirmed finction of valves and door latch. Found customer using delay start arrows thinking it was to adjust wash time. Instruct on proper use and care. No leaks detetced.

Near Troy, TX 76579

Dona

Job Details: 02/28/2018

Arrived on site for low ice production, found non functional ice maker, water flow good, temps checked correct in freezer and fridge. Replaced Ice maker. All water connections dry.

Near Austin, TX 78748

Connor M.

Job Details: 02/28/2018

KRFC300ESS01 kitchenaid refrigerator Arrived on site to test unit for freezing food in rc and exploding champagne bottle. Found bottles laying down and blocking damper in rc. Insttruct on theory of operation and proper use. No issues found. No leaks detetced at time of service.

Near Georgetown, TX 78633

Steve C.

Job Details: 02/28/2018

Near Temple, TX 76502

Dona

Job Details: 02/28/2018

Arrived to replace lid that was broken on left rear corner at hinge, replaced, verified lock operations, all water connections dry. Customer was not home at time of service could not leave work. Previous tech stated ok for him to go. Received text message verifying ok for our entry. See quick pic.

Near Temple, TX 76502

Dona

Job Details: 02/28/2018

Near Austin, TX 78741

Connor M.

Job Details: 02/28/2018

KSF26C6XYY04 kitchenaid refrigerator Arrived on site to install parts for repair.when entering unit found no signs of oil leaving compressor so did not replace it. Replaced rc evap with new drier and access valve. Unit working properly, no leaks detetced.

Near Austin, TX 78741

Connor M.

Job Details: 02/28/2018

MEDB765FW maytag dryer Arrived on site to test unit for not heating and giving error code. Found incorrect line voltage on all legs. Instruct on contacting an electrician. Made aware of proper venting and fire hazrad.

Near Georgetown, TX 78628

Mike C.

Job Details: 02/28/2018

Whirlpool Refrigerator WRF767SDEM01 Arrived to check upper ice maker for no ice production. Put unit into diagnostics and checked error in test 56, found a E2 code for motor lost position. Ran a ice maker harvest test and found motor stalls out and does not complete cycle. Installed new ice maker and checked operation, checked good. No water leaks were found on unit.

Near Temple, TX 76502

Dona

Job Details: 02/28/2018

Found open lid switch, shana assisted with part and reschedule all water connections dry.

Near Austin, TX 78757

Cliff

Job Details: 02/28/2018

Whirlpool refrigerator WRF736SDAM14. Arrived on site to diagnose a refrigerator that is louder than normal. Found air damper grinding and struggling to operate. Damper will need to be replaced to complete repairs. Return date is set for 3/5/18.

Near Round Rock, TX 78665

Jonathan S

Job Details: 02/28/2018

Whirlpool microwave model# WMH31017FS0. Inside light is flickering.

Near Temple, TX 76502

Dona

Job Details: 02/28/2018

Arrived on site for noise complaint found, nut loose from drive pulley, reseated nut on pulley, tightened, filled unit. Verified all water connections dry.

Near Temple, TX 76501

Dona

Job Details: 02/28/2018

Arrived on site for clanking noise on spin, found floor is sinking causing level not to stay, have instructed customer on reinforcing flooring. Leveled unit. Verified operations, checked water lines all dry. Found customers drain hose is taking a long time to drain, customer has towel around drain to stop overflow. All operations check correct no errors.

Near Salado, TX 76571

Mike G.

Job Details: 02/28/2018

KOCE500ESS05, Arrived on site for unit making a noise when unit is cooling down, checked unit and customer did heat unit up before srv and when arrived customer turned unit off and unit is cooling down properly and checked for error codes and no error codes found unit is working properly

Near Salado, TX 76571

Mike G.

Job Details: 02/28/2018

Near Temple, TX 76502

Dona

Job Details: 02/28/2018

Found wash error on control, valve not allowing for water flow, will need to order valve and replace board, all water connections dry.

Near New Braunfels, TX 78130

Connor M.

Job Details: 02/28/2018

MMV4205FZ3 maytag microwave Installed control for light not working. Unit working properly after repair. Job completed.

Near New Braunfels, TX 78130

Connor M.

Job Details: 02/28/2018

WRF767SDEM whirlpool refrigerator Arrived on site to test unit for noise during operation. Found fan shroud for condenser fan in rear of unit not secured correctly and vibrating. Corrected issue and tested unit. Unit working properly, no leaks detetced.

Near New Braunfels, TX 78132

Daniel A.

Job Details: 02/28/2018

MER6775BAF Upper oven bake element not heating. Verified shorted element. Replaced upper oven bake element. Tested unit. Working normal after service

Near New Braunfels, TX 78132

Daniel A.

Job Details: 02/28/2018

WDT720PADB2 Not draining water. Defective drain pump impeller. Not allowing water to drain from dishwasher. Replaced drain pump. Checked water inlet and drain hoses. No leaks detected. Ran wash cycle. Normal operation after service

Near Temple, TX 76502

Dona

Job Details: 02/27/2018

Ref # sr7721383379 whirlpool, arrived on site for too high of temps, found probe not within range for proper function, read at 700 ohms should be between 1000-1200. Replaced probe, recalibrated unit to factory specification 00 in calibration. Temperatures check to spec. Auth from whirlpool WDLCW00EPL1

Near Round Rock, TX 78681

Jonathan S

Job Details: 02/27/2018

Whirlpool microwave model MH6130XEQ1. No longer heating.

Near Belton, TX 76513

Mike G.

Job Details: 02/27/2018

RED4516FW0, Arrived on site to install new timer checked and cleaned out all lent found from unit and tested unit and unit is now heating and has good air flow unit checked fine at this time....

Near Belton, TX 76513

Mike G.

Job Details: 02/27/2018

RED4516FW0, Arrived on site to install new timer checked and cleaned out all lent found from unit and tested unit and unit is now heating and has good air flow unit checked fine at this time....

Near Austin, TX 78736

Luis

Job Details: 02/27/2018

Refrigerator-KRSC503ESS01-replaced inverter

Near Round Rock, TX 78681

Jonathan S

Job Details: 02/27/2018

Kitchen Aid refrigerator model# KRFC704FPS00. Filter light flash, doors not aligned and freezer door

Near Harker Heights, TX 76548

Dona

Job Details: 02/27/2018

Found push to start knob pushed back reseated, knob verified operations, dryer vent clean, unit check to spec on all other specs.

Near Belton, TX 76513

Dona

Job Details: 02/27/2018

Arrived on site for no water production, found all water connections dry. Water to unit checked correctly found filter housing release for filter had fallen off, reseated, filter removes and makes contact now. Customer is getting a new filter. All other operations checked to spec.

Near Round Rock, TX 78665

Jonathan S

Job Details: 02/27/2018

Whirlpool washer model # WTW5000DW1. Issue, vibrating durning spin cycle.

Near Belton, TX 76513

Dona

Job Details: 02/27/2018

Arrived on site for dryer staying on constantly, found windings sticking causing continual run no movement on timer, replaced timer verified operations, temps good, dryer vent clean.

Near Belton, TX 76513

Dona

Job Details: 02/27/2018

Arrived on site for partial functionality of led lighting in upper part of fridge and no lights in freezer, found once power removed and cycled on. Lights would come back on. Replaced LED supply, once led supply replaced, lights turned on but were very dim. Verified no known broken wires, door switches check correct. Called whirlpool tech line to verify D.C. Voltage requirement from supply, spoke with Mike, was not in an area with service to pull specs. Checked D.C. Voltage from led supply line brown w red trace to orange, with door open found 24v D.C. Will need to reorder LED supply that is defective from factory. and return, Kristen assisted with part and reschedule date. Checked all water connections all dry.

Near Burnet, TX 78611

Thomas L.

Job Details: 02/27/2018

Arrived on site for no operation of inside lights. All lights were out. Replaced defective control and now all interior lights operate. No water leaks observed.

Near Round Rock, TX 78664

Jonathan S

Job Details: 02/27/2018

Kitchen Aid ice machine. Leaking water

Near Round Rock, TX 78664

Jonathan S

Job Details: 02/27/2018

Near Belton, TX 76513

Dona

Job Details: 02/27/2018

Arrived on site for abnormal grinding noise, found rr suspension rod sprung, allowing tub to drop and create noise. On rotor to ground. Replaced all 4 suspension rods, verified all operations, checked all water lines-all dry. Ran through partial cycle no more noise detected, water filling to correct level in basket.

Near Leander, TX 78641

Jerry C.

Job Details: 02/27/2018

GX2FHDXVY06 Arrived on site to install previously diagnose parts. Found that the shroud was serviceable. Installed remaining pre-diagnosed parts. Tested unit all operations good; no leaks found during service.

Near Florence, TX 76527

Steve C.

Job Details: 02/26/2018

Near Georgetown, TX 78633

Thomas L.

Job Details: 02/26/2018

Arrived on site for no drain, found drain impeller falling off motor. Replaced, pump verified operations. Unit did to spec. All water connections dry

Near Austin, TX 78739

Luis

Job Details: 02/26/2018

Refrigerator-MFX2570AEM4- replaced icemaker assembly

Near Austin, TX 78748

Luis

Job Details: 02/26/2018

Refrigerator-WRB322DMBM00-remolded door seal

Near Cedar Park, TX 78613

Jerry C.

Job Details: 02/26/2018

MED5770TQ0 Arrived to inspect noise. I found a prior service company had completely disassembled the unit and I quoted the customer for the repair kit and reassembly. I removed and replaced the failed rollers, belt and idler and reassembled the unit. It tested good and operated as designed. Lint removed from chassis.

Near Liberty Hill, TX 78642

Thomas L.

Job Details: 02/26/2018

Arrived on site for improper function, found left front knob and bezel off centered causing shaft to bind. Adjusted bezel for proper turn function. Found no problems with spark module. Verified operations of all burners. All checked to spec.

Near Austin, TX 78745

Luis

Job Details: 02/26/2018

Refrigerator-IX5BBEXDS00-defrosted evaporator replaced temperature sensor

Near Austin, TX 78745

Luis

Job Details: 02/26/2018

Near Austin, TX 78717

Thomas L.

Job Details: 02/26/2018

Arrived on site for noise and intermittent operation on turntable, once disassembled found, turn shaft to motor plastic piece is completely corroded and split. Replaced motor. Kali assisted with part and reschedule date 3/1/18 Thursday.

Near Austin, TX 78726

Thomas L.

Job Details: 02/26/2018

Arrived on site for dispenser not opening, replaced faulty dispenser and control that was not displaying correctly. Replaced verified operations unit checked to spec. All water connections dry.

Near Georgetown, TX 78628

Jonathan S

Job Details: 02/26/2018

Whirlpool dryer . Not heating

Near Austin, TX 78721

Luis

Job Details: 02/26/2018

Refrigerator-WRF560SMYM05 frozen drain cleared ice cleared drain.

Near Austin, TX 78717

Thomas L.

Job Details: 02/26/2018

Arrived on site for broken knob, found shaft snapped at ui on washer. Customer does not want to go through with repair at this time. Unit not hooked to water at this time.

Near Austin, TX 78746

Luis

Job Details: 02/26/2018

Icemachine. No ice replaced water valve and pump assembly

Near Austin, TX 78748

Leonardo

Job Details: 02/26/2018

Near Austin, TX 78748

Leonardo

Job Details: 02/26/2018

Whirlpool dishwasher, model WDT970SAHZ0. Arrived on site to test unit for upper rack coming off track. Test unit and found wheels of track. Secured wheels to track test unit and unit test good job complete no leaks present.

Near Liberty Hill, TX 78642

Thomas L.

Job Details: 02/26/2018

Removed and replace leaking dispenser. Tested unit and operations were correct. Water connections were all dry.

Near Liberty Hill, TX 78642

Thomas L.

Job Details: 02/26/2018

Removed and replace leaking dispenser. Tested unit and operations were correct. Water connections were all dry.

Near New Braunfels, TX 78132

Daniel A.

Job Details: 02/24/2018

WDT970SAHZ0 Not cleaning dishes. Defective motor/sump. Replaced motor/sump Assy. Verified no leaks from inlet/drain hoses. Ran wash cycle. Normal operation after service

Near Austin, TX 78703

Joseph C.

Job Details: 02/23/2018

LTE5243DQ6 Arrived on site for shaky and wobbly washer basket complaint. Per my previous diagnosis, removed and replaced base frame and springs. Tested unit. All checks good. No leaks detected, at time of service.

Near Georgetown, TX 78633

Thomas L.

Job Details: 02/23/2018

Arrived on site for no ice production, found inoperative ice maker. Replaced ice maker. All water connections dry.

Near Austin, TX 78758

Joseph C.

Job Details: 02/23/2018

WTW4816FW1 Arrived on site for bad lid lock complaint. Inspected unit found lid lock faulty. Removed and replaced lid lock. Calibrated unit. No leaks detected, at time of service.

Near Georgetown, TX 78633

Thomas L.

Job Details: 02/23/2018

Arrived on site for no heat and no operation, found open upper thermal fuse. Replaced thermal fuse, verified temps. Unit checked good. Paid $252.64 check #1037

Near Killeen, TX 76543

Steve C.

Job Details: 02/23/2018

Near Austin, TX 78723

Joseph C.

Job Details: 02/23/2018

GU3200XTXY3 arrived on site for water left at bottom of unit after wash complaint. Inspected unit and found drain pump impeller separated from pop. Removed and replaced drain pump. Tested unit. Unit is performing as designed. No leaks detected, at time of service. Parts are $81.02. Labor is $159.99. Total collected is $260.89.

Near Austin, TX 78723

Joseph C.

Job Details: 02/23/2018

Near Austin, TX 78723

Joseph C.

Job Details: 02/23/2018

JDB9000CWS3 Arrived on site for “leaking from lower left corner of door” complaint. Inspected unit and found I’ll fitting gasket. Removed and replaced gasket. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Austin, TX 78723

Joseph C.

Job Details: 02/23/2018

Near Pflugerville, TX 78660

Jonathan S

Job Details: 02/23/2018

Whirlpool dishwasher model WDT710PAYM. Leaking water

Near Round Rock, TX 78681

Jerry C.

Job Details: 02/23/2018

KBFA20ERSS01 arrived on site for an ice maker not working. During inspection of the ice maker, I found that the ice maker had stalled and unit had over filled. Removed ice maker assembly and installed new ice maker. Tested new ice maker and it operated as designed. RF 360 $169.99; ice maker $129.43; tax $24.70; total job $324.12. No leaks observed during service.

Near Pflugerville, TX 78660

Jonathan S

Job Details: 02/23/2018

Whirlpool washer model # MHW5100DW0. Leaking water

Near Horseshoe Bay, TX 78657

Thomas L.

Job Details: 02/23/2018

Arrived on site for flashing lights, found 3 blinking lights indicating bad thermistor, will order part and return Wednesday, Tommy will not charge for part. All water connections dry. Watched two slabs of ice when thermistor was bypassed left unit in off position.

Near Austin, TX 78756

Joseph C.

Job Details: 02/23/2018

Near Killeen, TX 76542

Steve C.

Job Details: 02/23/2018

Near Horseshoe Bay, TX 78657

Thomas L.

Job Details: 02/23/2018

Arrived on site for no heat on burners, replaced two right burners and left griddle burner. Verified operations, unit checked good.

Near Burnet, TX 78611

Thomas L.

Job Details: 02/23/2018

Arrived on site for no wash, found seized motor. Will need to order. Erika assisted with part. All water connections dry.

Near Austin, TX 78751

Joseph C.

Job Details: 02/23/2018

KODE300ESS02 Arrived on site to check oven for F2 E1 error. Found buttons unresponsive on control panel. Replaced new control panel and ran all test on unit. All buttons are responsive, cooling fan is functioning properly. Advise customer that steaming things on the top rack for broiling may cause problems and to make sure the door stays completely shut.

Near Liberty Hill, TX 78642

Thomas L.

Job Details: 02/23/2018

Arrived on site for no spin. Replaced actuator, ran through diagnostics. Checked incoming water through machine checked ok. All water connections dry. Collected remainder of call $170.09 credit card.

Near Cedar Park, TX 78613

Jerry C.

Job Details: 02/22/2018

KEBC107KSS05 arrived on site for broken door glass. Found broken glass and remove and replaced inner glass from door. Removed remnants of broken glass from inside unit. Quoted customer for interior glass $79.30, 2X light assemblies $41.48 ea. WO220 $169.99 and WO300. Installed glass and temperature tested and unit tested within specifications. Customer paid $188.54 today remaining cost is $263.13. Office to order parts and schedule return.

Near Georgetown, TX 78633

Thomas L.

Job Details: 02/22/2018

Arrived on site for f5e1 error, found error. Reset error on control. Verified temperatures on preheat, no further issues at this time.

Near Georgetown, TX 78633

Thomas L.

Job Details: 02/22/2018

Arrived on site for no ice production, found inlet tube with ice blockage, removed, valve cycled, all water connections dry.

Near Liberty Hill, TX 78642

Mike C.

Job Details: 02/22/2018

Whirlpool microwave WMH32519FS0 Arrived to find interior light not coming on when opening the door and then not starting a heating cycle. Found door switches and interlocks bad. Installed new interlocks with door switches and checked operation, checked good.

Near Round Rock, TX 78664

Thomas L.

Job Details: 02/22/2018

Arrived on site for no heat, found neutral line loose on dryer side tightened neutral. Venting is clean.

Near Driftwood, TX 78619

Connor M.

Job Details: 02/22/2018

WDT920SADM2 whirlpool dishwasher Arrived on site to test unit for leaking water during use. Ran cycle and monitored. No leaks during run time. Found evidence of over soaping condition indicated by where the water appears to have been and wash habits stated by customer. Unit working properly at time of service. Instruct customer on proper use and care. No leaks detetced. Collected srvc via cc.

Near Austin, TX 78737

Connor M.

Job Details: 02/22/2018

KFIS29PBMS00 kitchenaid refrigerator Arrived on site to test unit for frost build up in rc. Found ice build up at rear adapter on return air gasket. No frost on ff evap. Unit maintaining temps properly. Will need gaskets and adapter. Sw approved 2/27

Near Round Rock, TX 78664

Thomas L.

Job Details: 02/22/2018

Arrived on site for screw that had fallen out of door, reseated and tightened all other screws. Verified operations, all water connections dry.

Near Round Rock, TX 78665

Thomas L.

Job Details: 02/22/2018

Arrived on site for dish rack sliding off slides, replaced right slide stop. Verified rack slides good and left stop good. All water connections dry.

Near Round Rock, TX 78665

Thomas L.

Job Details: 02/22/2018

Arrived on site for dish rack sliding off slides, replaced right slide stop. Verified rack slides good and left stop good. All water connections dry.

Near Round Rock, TX 78665

Thomas L.

Job Details: 02/22/2018

Arrived on site for no operation, found faulty user interface. Will order user interface, rescheduled for Tuesday, Erika assisted.

Near Liberty Hill, TX 78642

Mike C.

Job Details: 02/22/2018

Whirlpool microwave WMH31017FS Arrived to find the interior light not coming on when opening the door and then not starting a heating cycle. Found door switches and interlocks bad on unit. Installed new upper and lower interlocks with door switches and checked operation, checked good.

Near Georgetown, TX 78633

Thomas L.

Job Details: 02/22/2018

Arrived on site for no cool condition. Found dye drier cracked. Replaced with new dye drier, checked for cooling unit cooling. Water was from melting ice bin. All water connections checked dry.

Near Austin, TX 78749

Connor M.

Job Details: 02/22/2018

WRF535SWHW00 Arrived on site to test unit for door issues. Found after leveling unit that doors were uneven front to back. Unable to correct issue. Ordering doors for return. Office to schedule directly.

Near Leander, TX 78641

Jerry C.

Job Details: 02/22/2018

KRFF507ESS01 arrived, on site for fridge door making noises and internal lights issue. Pulled refrigerator out and replaced LED supply board. I inspected the drain and found it sagging and sealed it. Returned unit to its correct place and squared the cabinet and leveled. I set the right door to match the height of the left and verified cabinet square. The ice maker housing adapter was incorrectly mounted and was tilted. I removed and corrected the adapter mounting and ensured complete ice maker housing engagement to the rear of the liner. Operational test good, no leaks observed during service.

Near Round Rock, TX 78681

Jonathan S

Job Details: 02/22/2018

Whirlpool refrigerator model#WRT519SZDB02. Not cooling.

Near Georgetown, TX 78626

Thomas L.

Job Details: 02/22/2018

Arrived on site for oven not moving past 175 degrees, found control was set to Celsius not Fahrenheit. Reset unit to Fahrenheit, verified temperatures. Unit checks to spec. Customer states that the unit did not work since the last repair.

Near Nolanville, TX 76559

Chase

Job Details: 02/21/2018

Arrived. On site for runaway temps and control lockdown. Replaced control and probe, verified operations. Temps Ckd good.

Near Belton, TX 76513

Chase

Job Details: 02/21/2018

Arrived on site for stall in spin cycle, replaced worn down washplate, verified operations and checked for errors, checked all water connections-were dry.

Near Georgetown, TX 78633

Thomas L.

Job Details: 02/21/2018

Arrived on site to install parts. Replaced the controls and the sensor as temperatures would not maintain properly. Tested Unit and unit operated as designed. The customer had not received her new unit tag from the manufacturer as of this date.

Near Temple, TX 76502

Chase

Job Details: 02/21/2018

Arrived on site for no ice production, found ice maker burned across motor, replaced verified operations. All water connections dry.