We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/26/2022
Arrived on site for refrigerator with slow ice production. Inspected unit and work area. Measured temperature in ice maker housing at 13?. Customer stated that he empty ice container at 10 oclock the night before. Counted ice maker cubes and found 34 or 35 cubes. Per diagnostics mode and checked ice maker fault codes and found E5 timed out cycle. Ran harvest cycle and found ice dropped. Ran fill cycle and ice maker filled. Called Whirlpool tech support and spoke with Ed. Ran optics test and ice fan test. Found fault is with thermistor on ice maker. Will need to replace ice maker with control. ; ordrng 1 WPW10589837
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0
Near Leander, TX 78641
Vincent
Job Details: 04/26/2022
"Arrived on site for Refrigerator not dispensing water. Tested unit and was working but had low water pressure. I replaced the valve and water pressure was better. No water leaks detected during service, job completed."
We serviced a
LG DRYER
Model DLE1501W
Near Georgetown, TX 78628
Vincent
Job Details: 04/26/2022
Arrived on site for lg dryer. Inspected unit and work area tested element and was still good only the fuse went bad when CX had vents cleaned the tech was testing the airflow and caused fuse to short out. Replaced it with new one and unit is now operating as designed. Job completed
We serviced a
GE REFRIGERATOR
Model GSS25GMHPCES
Near Georgetown, TX 78633
Vincent
Job Details: 04/26/2022
"Arrived on site for Refrigerator not cooling and making noise, inspected unit and work area. Tested temperatures FC 08? RC 49?. The unit was completely frozen on the FC, the ice maker water dispenser housing had fallen off and when the unit would call for ice it would dispense water straight down to the evaporator cover. Advised CX to fully defrost unit for 48hr and then turn it back on and let it cool for 24hr before they start using it. I also explained the defrost procedures. No water leaks detected during service. Job completed."
We serviced a
MAYTAG WASHER
Model MAH5500BWW
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/26/2022
"Arrived on site for washer having soap left in dispenser. Inspected unit and work area. Tested operation to verify failure. Found inlet valve activated not letting water to unit. Measured voltage to inlet valve and found correct. Found failed inlet valve. ; ordrng 1 WP22003245 (Inlet valve assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/26/2022
Arrived on site for refrigerator making abnormal noise. Inspected unit and work area. Tested operation to verify failure. Found ice maker at fault and noise occurring when when ice maker rotates. Called Whirlpool tech support and spoke with Joel as work order documented to. He stated to replace ice maker (Sr#7733524135). Found no ETA available on icemaker office to schedule when ETA is available.; ordrng 1 W11284458 (Ice maker)
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS2
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/26/2022
Arrived on site for oven not heating to correct temperature. Inspected unit and work area. Performed temperature on bake mode at 350?. Measured first 3 cycles and found average temperature at 352?. Home is still vacant and customer was not site. Unit is operating as designed.
We serviced a
SAMSUNG DRYER
Model DVE45R6100CA3
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/26/2022
"Arrived on site for dryer not heating. Inspected unit and work area. Tested operation to verify failure. Measured incoming voltage to unit and found correct. Disassembled unit and tested fuses and element. Found failed element. Removed failed element and installed new. Assembled unit and tested operation. All working as designed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/26/2022
Arrived on site for dryer door gasket falling off. Inspected unit and work area. Removed door and gasket. Glued new gasket in and added painters tape for temporary hold until glue drys. Spoke with customer on service performed. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/26/2022
Arrived on site for refrigerator high temperature flashing intermittently. Inspected unit and work area. Measured temperature in FC at 3? and RC at 39?. Performed diagnostics mode and tested thermistor and found reading correct. Checked FC frost pattern and found good. Called Whirlpool tech support and spoke with Chris. Went ver prior testing. Checked temperature history and found all within range. No failures found at time of service. No water leaks detected during service. Spoke with customer on user care guide and operation.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/26/2022
"Arrived on site for dishwasher intermittently draining. Customer stated that last cycle would not drain and would power unit off at switch then run cancel drain. Inspected unit and work area. Found unit under heater rework. Per diagnostics mode and checked fault codes. Found fault F9-E1 no drain, FA-E1 dispenser fault, F7-E1 single wash motor fault and F8-E2 inlet valve fault. Ran automatic test mode and found fan coming on and off, not as designed. Found failed vent assembly. Will need to replace vent and heater under rework. . Uninstalled unit and removed failed heater, installed new. Reinstalled unit and gained access to vent assembly. Removed failed vent assembly and installed new. Assembled unit and powered on. Performed diagnostics mode and activated test cycle. Monitored test operation and found unit working as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW00
Near Georgetown, TX 78628
Vincent
Job Details: 04/26/2022
"Arrived on site to install previously diagnosed parts, installed parts and tested icemaker in harvest. Unit is now operating as design. No water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Austin, TX 78750
Wesley
Job Details: 04/26/2022
Arrived onsite to re diagnose ongoing bearing sound. Customer wanted a second opinion. Tested and determined drain pump bearing is causing the concerning sound. Replacing the drain pump will reduce the sound. Customer is going to replace drain pump with pump they already have on hand. No charge due to callback status and misdiagnosis.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
Lou
Job Details: 04/26/2022
"Arrived on site to inspect microwave venthood light issues. Upon further inspection, I tested the light and it failed to turn on. I removed the cover and attempted to remove the bulb and found it broken inside the socket housing. I lowered the bottom panel and removed the socket and removed the remainder of the bulb. Also found the bulb element was bad. Customer advised they would purchase another bulb elsewhere and I placed the unit back together. Job completed."
We serviced a
FRIGIDAIRE FREEZER
Model FKFH21F7HWB
Near Liberty Hill, TX 78642
Lou
Job Details: 04/26/2022
"Arrived on site to inspect upright freezer not cooling. Upon further inspection, I found t(e unit plugged in and warm inside the compartment. I found the evap fan on and the compressor on. I inspected the evaporator and found it dry with no frost pattern. Checked amp draw to the compressor and got .33amps and the compressor was very hot to touch. I found what appeared to be old refrigerant oil on the heat exchange and return lines.
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Leander, TX 78641
Lou
Job Details: 04/26/2022
"Arrived on site to inspect cooktop error codes. Upon further inspection, I found the display showing F47 error. I removed the cooktop and found the fuse for the right side burners was blown. I advised the customer that theres needs to be a 3/16 cutout in the cabinets below the unit to allow for airflow or they will need to keep the cabinet doors open to allow the unit to vent while using the unit. I am ordering the module and the back right hot plate and CNOTE-LSO PER CUSTOMER REQUEST. Office to,schedule return service due to the availability of parts. I will return with all prescreened parts. ; ordrng 1 W10857232 (Module) and 1 WPW10396549 (Large hot plate) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Hutto, TX 78634
Vincent
Job Details: 04/26/2022
Arrived on site for microwave light not working. Inspected unit and work area. Replaced socket housing as it was kinda melted and will also need a control panel because light wont shut off. CX is requesting timeframe after 12:30 pm on 04/29/22. Office to order parts and contact CX for timeframe. ; ordrng 1 W10918931 (Panl Control)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Vincent
Job Details: 04/26/2022
"Arrived on site for range not browning, inspected unit and work area. Tested temperatures in oven and recorded 5 readings and average out the temp in oven. Found unit was calibrated -20? I adjusted the calibration back to 0?. Unit is heating as designed. Advised CX to use lower rack or adjust racks in better position to get a better browning. No gas leaks detected during service. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Leander, TX 78641
Lou
Job Details: 04/26/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the outer door glass being damaged and per previous techs diagnosis, I was removed and replace the outer door glass. On arrival, I was inspecting the work area and found one the handle screws missing and the inner bracket missing. Customer advised they didnt know where the parts were. I am rescheduling the repair due to lack of parts and ordering the handle screws, bracket, nameplate, and more screws to complete the repair. Office to schedule return service. No gas leaks detected during service. ; ordrng 2 W11428245 (Handle screws)s and 1 W11389703 (Bracket) and 1 W11178521 (Nameplate) and 4 W10837731 (Screw)s and 3 WP3400832 (Screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Hutto, TX 78634
Vincent
Job Details: 04/26/2022
"Arrived on site for Refrigerator light, inspected unit and work area. Found FC light bulb missing. Installed new light. Tested unit and is now operating as designed. No water leaks detected during service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Elgin, TX 78621
Joe Z
Job Details: 04/26/2022
Arrived onsite for continued ice maker issues. Upon arrival found ice bin half full with clumped up ice. Was in constant communication with SW and check all things that are aware of and could not conclude at this time a good repair. Customer will keep an eye on unit and take pictures that could help. Customer would like us to research and reschedule to get this taken care of if she continues with issues
We serviced a
GE REFRIGERATOR
Model CYE22USHESS
Near Elgin, TX 78621
Joe Z
Job Details: 04/26/2022
Arrived onsite to install previously diagnosed parts replaced KEURIG module and now water leaking from motor assembly. Need to order motor assembly. Office to reschedule ; ordrng 1 WR60X34047 (Motor and bracket assembly)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48FTX18
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/26/2022
"Arrived on site for customer complaint of door popping open when the other door closes. Found door gaskets to be good, found no issues with unit at time of service, return air was clear.
We serviced a
AMANA REFRIGERATOR
Model ASD2522WRW01
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/26/2022
"Arrived on site to inspect refrigerator for multiple issues. Found ice door missing and housing which supports the ice door is broken and is a non serviceable part, so would need the freezer door which is discontinued. Found water filter head is leaking and needs replacing, found noise is normal during defrost. Unit needs freezer door, ice door, filter head, and cap. ; ordrng 1 LW10234239 (Freezer door white) and 1 Cnote (Office to reschedule) and 1 Cnote (Auth) and 1 Cnote (Door is discontinued)"
We serviced a
WHIRLPOOL VENTHOOD
Model KVWB606HBS2
Near Austin, TX 78738
Brandon
Job Details: 04/26/2022
"Arrived on site to inspect unit for not powering on, found failed control, no power getting to UI from main control. Power supply tested good, ordering control and capacitor. ; ordrng 1 W11293971 (Control) and 1 W11245979 (Capacitor)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78703
Luis
Job Details: 04/26/2022
"Arrived on site. Replaced defective pump and tube,ran water through system no leaks at drain pump or tubing connections."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Austin, TX 78703
Luis
Job Details: 04/26/2022
"Arrived on site for no ice. Found harness sleeve cut,checked wires no visible damage to wires,ran diagnostics,icemaker passed harvest test ran thermistor test passed,ran bucket test passed,ran fill test passed. Unit passed all diagnostic.
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near Lakeway, TX 78738
Brandon
Job Details: 04/26/2022
"Arrived on site to inspect unit for large oven not heating properly, i preheated oven to 425, unit tested good at time of service."
We serviced a
MAYTAG WASHER
Model MHW8630HW0
Near Austin, TX 78738
Brandon
Job Details: 04/26/2022
"Arrived on site to inspect unit for giving error code, found F5E3 error code, found failed door latch, I replaced latch, unit tested good.
We serviced a
WHIRLPOOL FREEZER
Model EV180NZBQ00
Near Round Mountain, TX 78663
Brandon
Job Details: 04/26/2022
"Arrived on site to inspect unit for not draining properly during defrost, found clog in drain line, I used steamer to defrost drain line and reposition the drain pan, unit tested good,
We serviced a
LG WASHER
Model WM3500CW
Near Blanco, TX 78606
Brandon
Job Details: 04/26/2022
"Arrived on site to replace drain pump, it was the wrong pump, spoke with Shana and she submitted parts research.; ordrng 1 Cnote (Office to reschedule when we get the parts research handled)"
We serviced a
GE DISHWASHER
Model GDT580SSF8SS
Near Austin, TX 78750
Wesley
Job Details: 04/26/2022
Arrived onsite for UI unresponsive and found control responsible. Replaced control. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78750
Wesley
Job Details: 04/26/2022
Arrived onsite and found fresh food evap frozen through. Found drip pan warped and allowing ice build up to block airway. Melted ice and replaced pan. Advised customer to perform a thorough 24-48hr defrost to reset. Completed repair and advised customer on status.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Austin, TX 78750
Wesley
Job Details: 04/26/2022
Arrived onsite and found drain trap clogged with hair. And other debris. Cleared drain trap and advised customer on solution. All checks good. Unit is now operating as designed. All checks good.
We serviced a
GE DISHWASHER
Model GSD3360K65SS
Near Austin, TX 78717
Wesley
Job Details: 04/26/2022
Arrived onsite and found solenoid stuck in drain position even while not under load and timer not advancing. Unable to reach contact for approval while onsite. Office to reschedule. ; ordrng 1 WD21X10268 (Solenoid) and 1 WD1X1316 (Arme and link)
We serviced a
KITCHENAID DISHWASHER
Model KUDP02FRSS2
Near Austin, TX 78717
Wesley
Job Details: 04/26/2022
Arrived onsite for bad bearing one the pump motor. Replaced sump and motor. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
HOTPOINT REFRIGERATOR
Model HPS15BTHJRWW
Near Manor, TX 78653
Matthew
Job Details: 04/26/2022
"Arrived onsite for refrigerator not keeping temp in RC. Upon arrival inspected unit. Found items in freezer are at temperature. RC section was cool. Customer stated had recently moved stuff out and unit seems like it was cooling. Found some frost in freezer compartment. Removed evaporator cover and found good frost pattern but vent was clogged with frost. Unit is garage, Door may have been left open causing air duct to frost and block air flow to RC. Removed frost and restored air flow Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LZ1
Near Bastrop, TX 78602
Matthew
Job Details: 04/26/2022
"Arrived onsite for range not keeping temperature. Upon arrival tested temperature sensor. Recorded 1095 ohms at room temperature. Ran bake function and unit did preheat well. Monitored cycling and found around the third cycle the ignitor was intermittent having issues igniting. Called tech line for assistance. Tech recommended checking for Loose connection to ignitor from harness and Checking the grounding screw on the burner, insuring screw was tight and secured. SR#7733535923. Ordering spark igniter and to perform techs recommendations. Office to reschedule ; ordrng 1 W11524031 (Ignitor) and 1 W10898291 (Spark module)"
We serviced a
KITCHENAID OVEN
Model KEMC308KSS04
Near Austin, TX 78717
Wesley
Job Details: 04/26/2022
"Arrived onsite for humming electrical noise during microwave heating cycle. Sounds like high voltage component early failure. BAD transformer, mag cap and diode. Customer will consider option before committing to repair.
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Blanco, TX 78606
Brandon
Job Details: 04/26/2022
"Arrived on site to inspect unit for not spinning, found gearcase failed and stripped cam. I replaced gearcase and cam, I calibrated unit, and unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV996FDEM00
Near Killeen, TX 76542
Tyler
Job Details: 04/26/2022
"Arrived on site for refrigerator not working correctly. Upon arrival confirmed issue. Found fc door gasket falling off of door due to separating liner, found extremely dense defrost build up in entire fc compartment with ice building up within liner and air intakes. Found ui deli control corroded from ice maker leak. Found little/no frost on rc coil but found large amounts of water on rc inner liner and dc voltage failures through unit. Will need to report findings to ahs that unit has extensive part/liner failures that are non-repairable. ; ordrng 1 Cnote (Needs ahs reporting)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bluffton, TX 78607
Cliff
Job Details: 04/26/2022
"Arrived on site to replace previously ordered parts for dishwasher. Replaced console and ui, and found control also damaged. Control will need to be replaced to complete repairs and office to set return appointment after autho is provided from AHS.; ordrng 1 W11462458 (Control), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Pflugerville, TX 78660
David S
Job Details: 04/26/2022
"Arrived on site to install previous diagnose part. I gained access to the capacitor and replaced it. I ran a diagnostics cycle and found the unit losing power and shutting off. I gained access to the control and tested the motor windings. I the motor ohming correct. I checked the drain pump at the control and found it showing 2.5 kohms. I gained access to the drain pump directly and found it oh I g out at 20 ohms. I am ordering the wiring harness. We will replace the harness, drain pump and control. When we return. The office will reschedule when we have eta on the part.; ordrng 1 W11450610 (Lower harness)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UF0A
Near Killeen, TX 76542
Tyler
Job Details: 04/26/2022
"Arrived on site for dishwasher showing er error. upon confirmed error and found no other response from unit. Found signs of extensive part damage to door suspension system, hinges, ui touch pad damaged. ; ordrng 1 Cnote (Needs ahs reporting.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Austin, TX 78758
Scott
Job Details: 04/26/2022
Arrived on site for fridge not making ice . Ran manual harvest tray not filling . Ordering valve and icemaker . No water leaks detected at time of service. Call to set return ; ordrng 1 W10498995 (Valve) and 1 W11321603 (Im) and 1 W11314499 (Harness)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78754
Scott
Job Details: 04/26/2022
"Arrived on site for oven not going over 140, found foil lining bottom of oven . Foil was blocking air vents and not allowing heat into oven cavity . Removed foil and ran preheat , unit reached 350 . No gas leaks detected at time of service . Instructed customer on foil use . Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78758
Scott
Job Details: 04/26/2022
Arrived on site for control display . Found display changing time and cycles and flashing time . Ordering ui control and main control ; ordrng 1 W11565024 (Control) and 1 W11378949 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78759
Scott
Job Details: 04/26/2022
Arrived on site for wheel issues . Found upper rack adjuster on left side has failed . Ordering adjuster kit . No water leaks detected at time of service. Call to set return ; ordrng 1 W10712395 (Adjuster kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Buchanan Dam, TX 78609
Cliff
Job Details: 04/26/2022
"Arrived on site to diagnose a washer that is shaking during spin. Found no failures to unit at this time, but unit not leveled. Leveled unit and all is working properly at this time. No leaks were found at time of service. Svc/Lbr
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Bastrop, TX 78602
Matthew
Job Details: 04/26/2022
"Arrived onsite for refrigerator indicator lights intermittently chiming. Upon arrival found temps good. Indicator light was for door open. Vacation mode and lock mode were also intermittent. Called tech line for assistance. Put into diagnostics mode and found F6E1 communication error , F3E8 which tech believes is non relevant. Recommended replacing HMI/UI control. SR#7733524834. Ordering parts. Office to reschedule ; ordrng 1 W11430637 (UI panel) and 1 W11394709 (Fasia)"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM4
Near Bastrop, TX 78602
Matthew
Job Details: 04/26/2022
"Arrived onsite for refrigerator not cooling properly in freezer compartment. And not making ice. Upon arrival found freezer door not closing properly. Found ice sheet at base of cabinet and frost buildup. Items in freezer were semi frozen. Removed items and inspected. Found clogged drain line causing back fill into cabinet, freezing and keeping door from shutting properly. Cleared ice and drain line and tube. Tested unit and unit is functioning properly. As temperatures stabilize icemaker should continue making ice. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Smithville, TX 78957
Matthew
Job Details: 04/26/2022
"Arrived onsite for washer not spinning clothes out correctly and making a grinding sound. Upon arrival put unit in diagnostics and found stored error code F7E4 basket re-engagement failure, F6E3 communication between ACU and MCU has not been detected. Cleared codes and tested. Test cycle got hung up in spin test and did not complete. Checked error codes again and same. two codes plus off balance load triggered after. Called tech line for assistance. Tech recommended Checking basket splines, Replacing gearcase, clutch, slider all at once and Possibly basket. Provided SR#7732071281. Also ordering Control. Went to inspect underneath unit and could not remove rotor bolt. Will need to drill out. Ordering stator and additional parts to complete the repair. Office to reschedule ; ordrng 1 W11195971 (Stator) and 1 W10752189 (Bolt) and 6 W11027980 (Stator screws)s and 1 W11419171 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Lorena, TX 76655
Jonathan M
Job Details: 04/26/2022
Arrived on site for a refrigerator thats not dispensing water. Inspected unit and work area. Confirm the customers complaint and check the filter. Use the bypass cap to bypass the filter and still cannot get water to dispense. Checked the tube coming from the valve up to the top of the refrigerator and found no water inside the tube. Was able to blow through the tube signaling there was no blockage of ice. Checked voltage going to the valve and found proper voltage. Replaced filter had assembly and tested the unit. Still had the same issue. Ordering dual valve and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11548535 (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608EBS00
Near Smithville, TX 78957
Matthew
Job Details: 04/26/2022
Arrived onsite for refrigerator not keeping temperature in RC section and night temperature alarm going off. Upon arrival took temps. FC at 0 degrees and RC at 32 degrees lower compartment/37 degrees upper compartment. Talked to customer and no issues with food going bad. Temperature alarm was blinking but according to customer had never reset even after repair. I reset alarm and unit cleared and displayed current temperature. Talked PR and confirmed nothing else to do at this point. Customer will monitor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Gatesville, TX 76528
Jonathan M
Job Details: 04/26/2022
Arrived on site to install previously diagnose parts. Inspected unit and work area. Went over all my loads and found all loads within range. Replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Gatesville, TX 76528
Jonathan M
Job Details: 04/26/2022
Arrived on site for a washing machine that is making awful sounds and is not completing cycles. Inspected unit and work area. Found one of the suspension rods not secured on the top of the cabinet causing the basket and tub to lean towards the back right corner. Checked the suspension and found that the suspension was weak and bouncing all over the place. Replaced the suspension and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Burnet, TX 78611
Cliff
Job Details: 04/26/2022
Arrived on site to diagnose a refrigerator that was not cooling properly. Found no failures to unit at this time and customer advised unit started working after humidity control was turned on. Explained humidity control operation and no further repairs needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ID3CHEXWS02
Near Burnet, TX 78611
Cliff
Job Details: 04/26/2022
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found collar for drives haft slipped preventing shaft from contacting bucket. Repositioned collar and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Bertram, TX 78605
Cliff
Job Details: 04/26/2022
Arrived on site to diagnose a range with damage to glass top. Found scrach on glass above rf burner. Issue is cosmetic only and I advised customer that cosmetic issues are only covered in the first 30 days.
We serviced a
WHIRLPOOL DRYER
Model WED5700AC0
Near Austin, TX 78729
Scott
Job Details: 04/26/2022
"Arrived on site for dryer making loud . Found pulley filing . Replaced tension pulley and cleaned out
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78729
Scott
Job Details: 04/26/2022
Arrived on site for washer banging around . Ran diagnostics got off balanced load . Ran diagnostics wash and was getting a bad wobble in high spin . Ordering gearcase and wash plate . No water leaks detected at time of service. Call to set return.; ordrng 1 W10834890 (Wash plate)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430WP01
Near Austin, TX 78732
Scott
Job Details: 04/26/2022
"Arrived on site ,installed ceramic element bracket . No other issues found . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Georgetown, TX 78626
Gerry C
Job Details: 04/25/2022
"Arrived to inspect door issue. I found the right door was incorrectly installed and leaning to the left. I corrected the misalignment, squared the chassis and set the door height. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78744
Kevin
Job Details: 04/25/2022
"Arrived on site and inspected dishwasher and found heating element is disconnected after resetting dishwasher is now operating properly. Discussed correct detergent usage and drying expectations. No water leaks detected at time of service, job complete"
We serviced a
SAMSUNG DRYER
Model DV42H5200GW/A3
Near Austin, TX 78729
Wesley
Job Details: 04/25/2022
Arrived onsite and found dryer motor overloading and cutting off during the first minute of use.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Wesley
Job Details: 04/25/2022
Arrived onsite and found unit operating with failed actuator. Ordering actuator to repair. Office to reschedule. ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHV01
Near Manor, TX 78653
Matthew
Job Details: 04/25/2022
"Arrived onsite for refrigerator door falling off. Upon arrival inspected unit. Found RC door setting lower than normal. Upper hinge also failed. Called tech line for assistance, provided SR#7733515186. Tech stated mor that likely the hinges needed replacement. Did not see convincing evidence that hinge was bowed. Also mentioned it could be a faulty door. Ordering hinges and door to cover bases. Office to reschedule. Notified customer to exercise caution when opening and closing door. Door is in place but not completely secured. ; ordrng 1 W11568758 (Top hinge) and 1 W11311416 (Lower hinge) and 1 W11311686 (Door closer) and 1 W11266052 (Foot bracket) and 1 W11395845 (RC door) and 1 WPW10257201 (Door cam) and 1 W11037957 (Bracket) and 1 W11223753 (Badge)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRJ25CNST00
Near Georgetown, TX 78628
Lou
Job Details: 04/25/2022
"Arrived on site to inspect refrigerator liner hot to the touch. Upon further inspection, I found the outer liner and the center mullion was hot to the touch. I pulled the unit out and inspected the condenser motor that was recently replaced and found it to be defective. I removed and replaced the motor and retested and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 04/25/2022
"Arrived on site for dishwasher continue leaking. Inspected unit and work area. Found bottom spray arm not connected to sump again. Performed diagnostics mode and found diverter getting stuck intermittently and spray arm holder not holding spray arm on. Called Whirlpool tech support and spoke with Orlando (SR#7733513094). He recommended to replace sump assembly. Schedule return for Monday the 2nd, due to customer availability.; ordrng 1 W10861526 (Sump assembly)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Austin, TX 78717
Wesley
Job Details: 04/25/2022
Arrived onsite for power issue and latching issue. Determined that control occasionally is unresponsive due to often reported power outages in the neighborhood and that resetting the power to restore function is a normal part of operation. Made adjustment to the door alignment to improve latching. Unit is in good order and operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cedar Park, TX 78613
Lou
Job Details: 04/25/2022
"Arrived on site to inspect refrigerator with ice built up behind crisper drawer. Upon further inspection, I found the RC evaporator with ice built on it. I found the drip pan bowed in the center. There is too much ice to remove the evap cover to inspect the fan, damper and thermistor. Also found the right RC door gasket torn. Per service point #W11092686,No water leaks observed during service. I had the customer sign the waiver of damages from defrosting refrigerator and recommended that they pull the unit out and unplug it approximately 48 hours before we return to allow the unit to defrost. Also recommended they place towels around the unit to help absorb water that may leak.; ordrng 1 WPW10248595 (Damper) and 1 W10846057 (Rt RC door gasket) and 1 W11087438 (RC fan/harness) and 1 W11457241 (Drip pan kit)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ0
Near Georgetown, TX 78626
Gerry C
Job Details: 04/25/2022
"Arrived to inspect broiler burner issue. I found both the broiler and bake burner venturi intakes set fully open, causing too lean of an air to fuel ratio and allowing excessive unburnt gas to escape the burner. I corrected the Venturis and set them to match the residences elevation and tested. Two of the burners required adjustment. Operational test good, no gas leaks detected during service. I contacted the safety team and reported my findings, SR# 7733472386."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Georgetown, TX 78626
Gerry C
Job Details: 04/25/2022
Arrived to instal previously diagnosed and ordered parts. I installed the replacement burner and caps and verified correct operation. No gas leaks detected during service.
We serviced a
GE REFRIGERATOR
Model GFE28GSKFSS
Near Dripping Springs, TX 78620
Andrey
Job Details: 04/25/2022
"Arrived on site to test unit for food thawing out, tested unit found FC gasket has fallen off on 3 sides creating a big air leak, a lot of frost buildup in FC, pushed gasket into slot but its very loose, need new gasket to fix issue office to reschedule ; ordrng 1 WR14X31558 (FC gasket)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Dripping Springs, TX 78620
Andrey
Job Details: 04/25/2022
"Arrived on site to test unit for water leak, customer stated that leaks is coming from around the door right side, tested unit found door gasket has popped out , inspected gasket, gasket is good, installed gasket back into place, ran unit through diagnostics,all compressor running good, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBRA22KMSS00
Near Marble Falls, TX 78654
Cliff
Job Details: 04/25/2022
Arrived on site to diagnose a refrigerator that is not cooling. Found wire disconnected from overload. Repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Marble Falls, TX 78654
Cliff
Job Details: 04/25/2022
Arrived on site to diagnose a dryer that is making unusual noise. Found blower wheel cracked and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78747
Luis
Job Details: 04/25/2022
"Arrived on site for water dripping. Found excessive moisture in dispenser compartment,traced moisture to around dispenser housing diagnosed unit will need a freezer door ; ordrng 1 LW10918659 (Freezer door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78728
Justin
Job Details: 04/25/2022
"Arrived on site to install previously diagnosed parts. I installed the new control and then tested the unit. I found the fill would now energize, but the harvest was not working. Due to this I also installed the new IM. I then tested the unit and found it now working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78757
Justin
Job Details: 04/25/2022
Arrived on site for a refrigerator not draining water in the RC. I gained access to the drain hole and found it was severely clogged. I used my steamer to shoot through the drain hole and found some insulation and a chunk of grime came out. I then poured water through the hole and verified it had good flow. The unit is as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Marble Falls, TX 78654
Cliff
Job Details: 04/25/2022
Arrived on site to diagnose an ice machine that is not producing ice properly. Found condenser fan blade not attached to motor and reattached it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WGD8500DR1
Near Austin, TX 78746
Justin
Job Details: 04/25/2022
Arrived on site to install previously diagnosed parts. I installed the new seal and then tested the unit. I found the unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Austin, TX 78746
Justin
Job Details: 04/25/2022
"Arrived on site for a dishwasher not draining. Upon arrival the customer stated that the unit does not dry as well, and that water would be left over in the filter area. I put the unit into diagnostics mode and found no stored error codes. I then ran through a test cycle while monitoring amp draw and found the unit runs as designed. I informed the customer of my findings. I also advised them on the use of a customer instruct and how they have used theirs today.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Austin, TX 78733
Justin
Job Details: 04/25/2022
"Arrived on site for a washing machine making a loud noise when running. Upon arrival the customer stated it makes a loud screech and hum every cycle now. I put the unit into diagnostics mode and found stored error code F9E2 for pump drive system error, and cleared it. I then ran a manual high spin and found the spin sounded as if a helicopter was taking off. I gained access to the bottom of the unit and found significant gearcase oil. I then gained access to the GC shaft and found significant play in it. This indicates a failing GC I then ran a test cycle and found the pump running as designed
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Fort Hood, TX 76544
Tyler
Job Details: 04/25/2022
Arrived on site for dryer taking to long to dryer. Upon arrival confirmed issue. After further inspection I found cause of failure was the thrmst fix failing to gauge correct air flow leaving dryer. After replacing component I reassembled and tested unit. Found dryer heat cycling as designed within safe temp range and no clogs within exhaust leading straight outside of strike home wall. Call complete
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Temple, TX 76504
David Z
Job Details: 04/25/2022
Arrived on site to install previously diagnosed blower fan to resolve error. Replaced LEFT main oven blower and tested. Verified unit is blowing and now additional errors found. Call complete.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Killeen, TX 76549
Tyler
Job Details: 04/25/2022
Arrived on site for on site for washer leaking. Upon arrival confirmed issue. Found leak coming from a cracked drain line. After replacing drain hose I reassembled and tested unit. Found unit could hold tub of water with no leaks and function as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Holland, TX 76534
David Z
Job Details: 04/25/2022
"Arrived on site to diagnose refrigerator with ice building in FC. Examined FC door and found a gap between the seal and the liner, causing a huge air leak. Found the door wasn't level and protruding slightly on right side. Tweaked right bracket and realigned the slides and gears. Heated gasket to close the remaining small gap. Unit working as designed at this time. If issue repeats we will need to replace the gasket, bracket for right side and possibly slide. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Jarrell, TX 76537
David Z
Job Details: 04/25/2022
"Arrived on site to diagnose cooktop that had cracks in it. Examined cooktop anf found 1 large crack in the rear and 1 small crack in the front between 2 burners. On examination of the cracks they do not appear to he thermal and are cracks from the top. Does not appear to be thermal failure, not covered under warranty.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near Jarrell, TX 76537
David Z
Job Details: 04/25/2022
"Arrived on site to diagnose range that is not heating properly. On arrival customer informed me the unit it was set to 450 and never hit 450, and temp dropped and never went up. Tested unit and found onev section not heating. Checked wiring and found L2 wire going to oven severed at harness. Advised customer to discontinue usage of the range. Unit needs new wiring harness to resolve. Also advised the customer to obtain a new power cord. Office to schedule when we receive harness. ; ordrng 1 W11458883 (Wiring Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78747
Kevin
Job Details: 04/25/2022
"Arrived on site and inspected dishwasher and found no power showing. Found 120 V from hot to ground and replaced control board this did not correct issue. Did not see any voltage from hot to neutral. Connected dishwasher plug to a different outlet and it will now run and is operating normally. Outlet will need to be corrected, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78744
Kevin
Job Details: 04/25/2022
"Arrived on site and inspected microwave and found it noisy while running, replace Magnatron, capacitor, diode, and vent fan motor and it is now quiet and operating normally, job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD560LHW3
Near Austin, TX 78744
Kevin
Job Details: 04/25/2022
"Arrived on site and inspected dryer and did not find any saved error codes. Found dryer is hitting properly, airflow is good. Dryer is operating as intended. Customer may have experienced laundry items not drying due to not making contact with moisture sensor. Showed customer how time dry function operates if this happens again, job"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Mustang Ridge, TX 78610
Andrew
Job Details: 04/25/2022
"Arrived on site to test unit for for not heating properly. Found oven sensor not fully connected. Secured connection, tested unit, unit working good. Contractor satisfied with improvement. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Buda, TX 78610
Andrew
Job Details: 04/25/2022
"Arrived on site to test unit for not draining. Found wires to drain pump were broken. Installed butt connections, tested unit,unit working as designed. Advised customer to download whirlpool app and connect units to WiFi. No leaks detected. Job complete."
We serviced a
GE MICROWAVE
Model PEB7227SL1SS
Near Austin, TX 78733
Justin
Job Details: 04/25/2022
Arrived on site for a microwave with no power. I checked voltage at the wall and found it good. I then gained access to the inside of the unit and found a bad control and fuse. I replaced both. I then tested the unit with a MW safe cup of water. The unit is working as designed. Call complete.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Austin, TX 78704
Kevin
Job Details: 04/25/2022
"Arrived on site and apartment management says dishwasher has been replaced, repair is no longer needed, job complete"
We serviced a
AMANA RANGE
Model AGR4230BAW5
Near Austin, TX 78741
Kevin
Job Details: 04/25/2022
"Arrived on site and found Location of range is unknown. Renovation contractor says it got picked up and taken somewhere to get repaired. Contractor does not know where it was taken to or who took it off, job complete"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Austin, TX 78745
Kevin
Job Details: 04/25/2022
Arrived on site and replaced broken oven door glass. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADB2
Near Austin, TX 78745
Kevin
Job Details: 04/25/2022
Arrived on site and found upper rack front right stop is missing also utensil basket is broken will need to order both.; ordrng 2 WPW10082861 (Stop)s and 1 W11158802 (Basket)