We serviced a
MAYTAG WASHER
Model MHW6000AW0
Near Austin, TX 78731
Scott
Job Details: 03/28/2023
"Arrived on site for moldy door bellow . Ran diagnostics got off balance error . Found tub bearing failing causing inner tub to jump around when spinning . tub and bellow replacement . Customer is going to get new washer . Did give tips on keeping door open ,running clean cycle on a regular schedule.
We serviced a
KENMORE REFRIGERATOR
Model 795.762029
Near Austin, TX 78703
Matthew
Job Details: 03/28/2023
Arrived onsite for refrigerator not cooling properly and temperatures rising. Upon arrival inspected unit. Found unit above average temperature in both compartments. Unit was running and compressor did kick on. Exposed evaporator compartment and found no frost pattern on evaporator. Could also hear hissing from unit. Unit has sealed system issues. Discussed with customer and customer decided to not move forward with any repair. Unit is 10-15 years old and would rather put money towards a new unit.
We serviced a
KENMORE REFRIGERATOR
Model 795.5101201
Near Georgetown, TX 78628
Lou
Job Details: 03/28/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the ice bin left rail being damaged, I removed and replaced the rail and tested. Unit is operating as designed.No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78633
Lou
Job Details: 03/28/2023
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised the ice maker in the freezer is working, but the ice maker located in the RC section is not. I tested temps in the FC=26 degrees & RC=37 degrees. I immediately noticed the UI missing digits (photo) and advised the customer. I found ice on the FC evaporator thermistor cover. When I removed the FC evsp cover, I found a ball of ice at the top right corner on the cap tube (photo). I placed the unit in diagnostics and checked for error codes on the ice maker in test 56 and found none (E0). I tested the ice maker in test 57 and 59 and it harvested as designed. Also found the RC evap drip pan badly warped and the deli drawer door gaskets were torn (photos). Also found the right RC door gasket torn. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/28/2023
Arrived onsite for refrigerator not cooling. On inspection found that the rc was 55? and the fc was -15. There was no air being moved from the fc to the rc. On further inspection found the evap was frozen and there was evidence of air gap on the bottom of the freezer door. The fan was not working due to being iced in. No water leaks detected during service.
We serviced a
MAYTAG WASHER
Model MHW663OHC0
Near Leander, TX 78641
Maurice R
Job Details: 03/28/2023
Arrived onsite to install previously diagnosed parts. Installed the detergent dispenser and test the unit. No water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Georgetown, TX 78633
Paul
Job Details: 03/28/2023
Arrived onsite for a washer that is not spinning the clothes out in certain cycles. The customer stated when using the bulky and heavy duty cycles the basket will turn like it is going to spin but it never speeds up. I checked stored error codes and found an F0E2 oversuds error and F0E5 out of balance error. I ran the service diagnostics cycle and the unit completed the cycle and worked as designed. I found nothing wrong with the shocks or the springs. I went over with the customer running a clean cycle with a washer cleaner and went over loading and what to watch for when the unit starts to spin. I explained to the customer that we would need a load of towels to run and test the unit with if the issue continues
We serviced a
LG REFRIGERATOR
Model LRFXC2416S/00
Near Georgetown, TX 78633
Paul
Job Details: 03/28/2023
Arrived onsite for a refrigerator that would not stop dispensing water. The customer stated they dispensed some ice and then switched the control to dispense water and the water wouldnt shut off until the icemaker was disconnected. I reinstalled the icemaker and tested the unit. I found everything working as designed but the customers water pressure was very high. I explained to the customer that the icemaker on this unit has nothing to do with the water dispenser and that probably what happened is he jarred the unit just enough when removing the icemaker that the valve closed. I turned down the customers ball valve at the wall to get the right pressure at the dispenser. All is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM00
Near Georgetown, TX 78633
Paul
Job Details: 03/28/2023
Arrived onsite for a refrigerator not cooling properly. I found the evaporator fan not running and the cover iced in.I removed the ice from the cover and drip pan and replaced the fan. I rested the unit and it is working as designed. Unit is not connected to water.
We serviced a
KENMORE REFRIGERATOR
Model 25344383405
Near Georgetown, TX 78633
Paul
Job Details: 03/28/2023
Arrived onsite for a refrigerator not cooling well and not making ice. I found the defrost thermostat open and the heater open with both covered in frost.replace the heater and defrost thermostat. I replaced both. I ran a harvest cycle with the ice machine and it completed the cycle and filled as designed. The valve never weeped water. I explained to the customer its possible that some trash had gotten in the valve causing it to weep and freeze the fill tube and then it blew itself out. At this time all is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Round Rock, TX 78681
Vincent
Job Details: 03/28/2023
"Arrived on site for dishwasher, inspected unit and work area. Customer explained unit would not complete cycles. Tested unit and found error code F9E1 F8E2. Unit kept losing power. Gained access to console and found corrosion on the board. Customer would like to contact Costco for repairs. No leaks where observed during service.
We serviced a
WHIRLPOOL DRYER
Model WED9500TW3
Near Round Rock, TX 78681
Vincent
Job Details: 03/28/2023
"Arrived on site for dryer, inspected unit and work area. Customer complaint was dryer not working. Tested unit and error code F01 was present. Gained access to control and found control board fried.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Leander, TX 78641
Vincent
Job Details: 03/28/2023
"arrived on site for refrigerator, inspected unit and work area. Retrieved temps FC 0? RC 45?. Installed new control and fan and used steamer to defrost the ice build up in the RC. Checked drain tube and it was not clogged. Tested and unit is now operating as designed.no leaks where observed during service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Lakeway, TX 78734
Luis
Job Details: 03/28/2023
"Arrived on site for thin to no ice. Ran diagnostics weak water flow diagnosed a defective valve,replaced water valve ran diagnostics good water flow unit passed all other diagnostic test.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Leander, TX 78641
Kimo
Job Details: 03/28/2023
Arrived onsite for a DW that is no longer dry dishes the same. Upon inspection I found start the heating element was blown. I installed the new element and tested the unit and found the unit operating as designed. Job complete
We serviced a
GE DISHWASHER
Model GSD3300D00BB
Near Leander, TX 78641
Kimo
Job Details: 03/28/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the switches and tested unit and found unit operating as designed no leaks or smoke this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXS03
Near Harker Heights, TX 76548
David Z
Job Details: 03/28/2023
Arrived on site to install new reservoir and 90 degree fitting to resolve water leaking. Replaced both parts and turned water on. Verified good flow and ice maker filling with no further leaks. Unit working as designed. Repair completed.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/28/2023
Arrived onsite for washer error code F6E2. On inspection found that the display had nothing on it. Traced the power to the ui and found 5VDC on pin 8-1 and 8-3. I looked under the unit and there was oil everywhere. Informed the customer of what I found and they decided to buy new. No water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C7XYY04
Near Georgetown, TX 78633
Lou
Job Details: 03/28/2023
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I could here the motor making an unusual noise like the motor was hung up. I removed the motor cover and found the ice maker had stopped mid-cycle. I attempted to jump the motor using my jumper wire from points T-H and it continued to fail. removed and replaced the ice maker and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Austin, TX 78737
Kevin
Job Details: 03/28/2023
"Arrived on site and found element has failed, took 1 pic, , after replacing observed oven reach 275 degrees. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78738
Luis
Job Details: 03/28/2023
"Arrived on site for frost on packages and upper shelf. Called tech support for ongoing issue,per tech support added adhesive to liner cabinet added adhesive to holes on liner where insulation is pumped into liner and raised freezer door from brackets.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2023
"Arrived on site for leaks water from underneath. Upon arrival, customer stated that it only leaks a small amount and not everytime. inspected drain pump and hoses and are good. Fill unit with water to test tub for leaks and is good. Inspected fill hoses and valve and are good. Ran a normal cycle with deep water wash and unit fills washes and drains correctly. Ran a drain and spin and unit spins correctly with no shaking. Observed water flow through stand pipe clearly. Cannot duplicate the issue. Advised customer on placement of sheets and longer garments off balance shaking. Unit is operating as designed. No leaks present at at time of visit. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lakeway, TX 78734
Kevin
Job Details: 03/28/2023
"Arrived on site and inspected dryer and found no power showing, checked incoming power at terminal block and found 104 V on one leg and only 18V on the other. Measuring from L1 to L2 Only shows 123 V. Took multiple pictures. Recommended to tenant that landlord be contacted, will need to correct issue, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near The Hills, TX 78738
Luis
Job Details: 03/28/2023
"Arrived on site found water in fresh food and freezer compartment diagnosed a clogged drain extension,removed drain extension found restriction in line when adding water to tube. Installed new drain extension cleaned water from both compartments.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Pflugerville, TX 78660
Wesley
Job Details: 03/28/2023
"Arrived onsite and found unit is continuing to nuisance trip following the use of an afci smart breaker. Advised customer that in order to a nuisance tripping due to UL requirement incompatibility a non gfci non afci non smart breaker would need to be used. Advised that in event of ongoing tripping while using a non smart breaker, there would be cost in parts and risk associated with attempting to rectify issue with parts replacement as all functions operate normally without tripping the breaker, indicating no hard shorts."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Georgetown, TX 78633
Lou
Job Details: 03/28/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the damper failure and the right RC door gasket being torn, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Round Rock, TX 78681
Kimo
Job Details: 03/28/2023
Arrived onsite for a refrigerator that has dim light at the top of the rc and no light in the freezer. Upon inspection I found this to be true and after making sure that the light was connected properly and the lights did not come back on or brightenI installed the new light module and the light came back to normal.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Cedar Park, TX 78613
Vincent
Job Details: 03/28/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher leaking underneath. Entered diagnostic and found error code 9-1. Ran a test cycle and found dishwasher leaking from diverter. Also found spray arms clogged and found bad rust on heating element. I recommended customer to not proceed with any repairs due to the amount of damages it has. Leaks where observed during service
We serviced a
WHIRLPOOL DRYER
Model WED85HEFW2
Near Austin, TX 78745
Matthew
Job Details: 03/28/2023
"Arrived onsite for dryer making noise. Upon arrival inspected unit. Noise began as soon as unit started. Disassembled and inspected found worn rollers. Used kit to replace rollers, belt and idler.Replaced all components. Tested unit and unit is functioning properly. No excessive noise at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS0
Near Austin, TX 78745
Matthew
Job Details: 03/28/2023
Arrived onsite for range oven not reaching temperature. Upon arrival inspected unit. Found weak igniter. Replaced ignitor and tested. Unit is now functioning properly. Tested at 350 degrees and had no issues. Customer also stated has front left burner not functioning correctly but can ignite manually. Customer considering repair at a later time. Also noticed oven gasket was torn. Customer will leave as is for now. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78749
Kevin
Job Details: 03/28/2023
"Arrived on site and found customer is experiencing long dry times, found dryer is heating normally but there is no airflow showing on airflow meter. Removing vent hose from rear of dryer corrects airflow. Recommend it to customer that the fence to the exterior of the home be cleaned/cleared by a service to correct issue and prevent any further damage to dryer, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Jarrell, TX 76537
David Z
Job Details: 03/28/2023
Arrived on site to diagnose washer that was not locking. On arrival found the latch had cracked and was not able to hold. Replaced latch and retested. Verified all working as designed and unit progressing in cycles. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Manor, TX 78653
Joe Z
Job Details: 03/28/2023
Arrived on site for water spilling over icemaker. Upon arrival inspected unit and found unit is completely unleveled and tilted forward. Customer is currently having kitchen floor remodeled. Advised customer to have unit leveled. Ran diagnostics and there are no errors. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78758
Scott
Job Details: 03/28/2023
"Arrived on site for dishwasher not filling up . Ran diagnostics. No water came into unit. Water supply is present ,tested and getting good pressure . Replaced valve . Reran diagnostics. All checked normal. Unit is operating as normal. No water detected at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78732
Scott
Job Details: 03/28/2023
Arrived on site for water leaking from dispenser area . Customer also mentioned possible temp issues with freezer at one time . Found ice had been clumping at some time . Temps checks were good . May have been some frosting of freezer compartment which may have been cause of clumping ice in past . Did instructed on making sure bins are properly loaded . No issues found at time of service. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Waco, TX 76708
Jonathan M
Job Details: 03/28/2023
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that she was running a couple comforters in her washer and the unit never completed the cycle. Round the unit three diagnostics and found an F8 E1(low/no water detected during fill) error code. I tested the unit in an auto test and found the unit working as designed. Ran the unit through both fill tests and the unit worked as designed. I did advise the customer that the manufacturer does not recommend running comforters, large blankets, sleeping bags, quilts, or other heavy material such as these with these washers. I advise that those types of loads will cause issues with the unit completing cycles due to this issue or off-balance issues. Did advise the customer to take those to the laundromat. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78664
Vincent
Job Details: 03/28/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher not working entered diagnostics and retrieved error codes F4E3 F7E1. Replaced sump and motor and tested unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78717
Vincent
Job Details: 03/28/2023
"Arrived on site for dishwasher not working, inspected unit and work area. Found that the customer had unplugged unit because the dishwasher kept beeping. Customer recently changed detergent and they where filling the detergent tray to full and was causing unit to leak on the overflow tray. Advised customer to only use 1tsp since they have a water softener in home. Unit is operating as designed. No leaks where observed during service."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Salado, TX 76571
David Z
Job Details: 03/28/2023
"Arrived on site to diagnose washer with interior light out. Tested unit and found no lights present. Panel good, just no interior light. Checked wiring and found light harness unplugged. Plugged light back in and tested. Verified all working as designed. Repair completed."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Belton, TX 76513
David Z
Job Details: 03/28/2023
Arrived on site to diagnose microwave with F6E8 error code popping up. Tested unit and verified error code. Replaced microwave appliance manager to resolve. Tested unit and code no longer present. Advised if issue returns we need to replace the console. Repair completed.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Harker Heights, TX 76548
David Z
Job Details: 03/28/2023
"Arrived on site to diagnose range with no power. Examined unit and found no power present at unit. Checked breaker box and found breaker for range was tripped. Cycled power back on. Customer said the unit did not lose power while in use, it was at random overnight. I tested the unit and found functions working OK. After I shut it off the breaker tripped again at random, no functions on range being used. I checked elements and wiring and found no issues or shorts in the elements or harnesses. I had to cycle the breaker 4 times before it came back on. Issue appears to be linked to a bad gfci breaker in the box, with no verifiable failures in the unit at all. Customer advised to contact builder to replace the breaker. Repair completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/28/2023
Arrived onsite for icemaker not dispensing ice. On inspection tested the paddle switch and it was good. Tested the motor and it Ohmed out good. Tested the control board p3 pins 7and8 and no voltage to the motor. Bad control board. Customer got hold of Best Buy and they are go to swap it out.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Killeen, TX 76543
Tyler
Job Details: 03/28/2023
Arrived on site for dryer with damaged cabinet. Upon arrival confirmed complaint and large dent behind unit. Replaced cabinet and reassembled unit. Found no failures or damage and u it working as designed. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Killeen, TX 76541
Tyler
Job Details: 03/28/2023
Arrived on site for microwave turning itself on. Upon arrival confirmed issue. Found outlet misfired and sending 127 throug L side to neutral with reversed polarity. Also found ACU damaged due to failure. Called techline/safety to report findings sr#7736054089/sr# 7736008838. Replaced ACU and tested unit found no failures and u it working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near Austin, TX 78745
Matthew
Job Details: 03/28/2023
"Arrived onsite to replace faulty compressor. Replaced compressor dryer, and access valve. Pulled vacuum and held. Charged per spec and powered unit. Compressor is running and unit is cooling. Instructed customer to allow minimum 24 hrs before loading with food product to insure temperatures stabilize. Customer will monitor. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDW01
Near Fort Hood, TX 76544
Tyler
Job Details: 03/28/2023
"Arrived on site for refrigerator not sealing/cooling properly. Upon arrival confirmed issue. Found gaskets had perfect seal and no liner damage. Found clogged drain line and unit not lvl causing front lean and doors to swing open. Lvled unit and readjusted doors with spacers, and cleared ice clog. Found unit working as designed. Informed customer to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Salado, TX 76571
David Z
Job Details: 03/28/2023
"Arrived on site to follow up on sealed system repair on refrigerator. I pierced the system and found it flat, no pressure present. Used nitrogen to blow out the system. Replaced compressor and dryer. I then pressurized the system to 80 psi and let it sit for about 15 mins. Confirmed no pressure lost. Vacuumed unit and verified vac was good and unit held. Charged to 44g R600 per tag. Plugged in unit and verified proper function and cooling present. Repair completed."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4236ADS2
Near Georgetown, TX 78633
Lou
Job Details: 03/28/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the fan blades being broken, I removed and replaced the blades and tested. Unit is operating as designed. Job completed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Austin, TX 78739
Kevin
Job Details: 03/28/2023
Arrived on site and found customer experienced what they believe was the oven turned on by itself. found no saved error codes and there is no way to determine what happened. Explained theres no safety risk due to existing thermal fuse and house breaker. Requested that they continue to monitor oven for operation. Reported to safety team. 7736014183
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Burnet, TX 78611
Gerry C
Job Details: 03/28/2023
MEDB765FW0 Installed damaged top. Tested and unit operated as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Joe Z
Job Details: 03/28/2023
"Arrived on site for oven too cold. Upon arrival customer stated that an inspector used a laser pointer thermometer to test unit. I test unit by preheating oven to 350. Unit reached 350. Reading on thermocouple reads 465. Began he cycling and got 312, 351, 331 avg. calibrated unit and retest cycles. Got 327, 369, avg 348. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Manor, TX 78653
Joe Z
Job Details: 03/28/2023
Arrived on site for frost build up in Freezer. Upon arrival inspected unit and found frost build up around FC door. Found that about 12 of gasket is not formed correctly causing door to not seal. Formed the gasket correctly. Test unit and door now seals correctly. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2023
Arrived on site for adhesive on glass coming off. Upon arrival inspected unit and found glass is not secured to top. Need to replace cooktop. Replaced cooktop W11175876. Unit is operating as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near New Braunfels, TX 78132
Andrey
Job Details: 03/28/2023
"Arrived onsite to test unit for no power, tested unit found wires shorted in terminal block, removed burnt wires, secured wires properly, tested unit, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW4
Near Santa Clara, TX 78124
Andrey
Job Details: 03/28/2023
"Arrived on site to test unit for loud scraping noise, tested unit found that the shift actuator was not disengaging properly causing the cam to grind off, replaced cam, belt and shift actuator and test, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model JJW8630CAB
Near Marion, TX 78124
Andrey
Job Details: 03/28/2023
"Arrived on site to test unit for safety concern, customer stated that broil element came on and would not go off, the had to turn breaker off, turned breaker on and found broiler turned on by it self, stuck relay on control, UI is completely black, called safety to present my findings, do to age of this unit and parts are no longer whirlpool will not cover any further repairs SR#7735975240, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Seguin, TX 78155
Andrey
Job Details: 03/28/2023
"Arrived on site to test unit for washer out of balance, tested unit found failed suspension, basket extremely bouncy, replaced suspension and tested unit is now stable but belt is squeaking, inspected under unit found loose belt, replaced belt and cam from job 373234, tested unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Seguin, TX 78155
Andrey
Job Details: 03/28/2023
"Arrived on site to test unit for leaving clothes wet at end of cycle and not filling with water properly, tested unit in diagnostics found that water valve in not letting cold water through and motor is not engaging just buzzing, replaced failed capacitor, removed water line and found it completely restricted, cleaned out valve filter, ran diagnostics cycle and it now passed, advised customer to monitor if issues still persist, then would recommend returning with water valve and control, unit is running as designed, no leak detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Canyon Lake, TX 78130
Andrew
Job Details: 03/28/2023
Arrived on site to test unit for constantly draining. Found error f8e1(no/long fill) and f8e3(over flow condition). Found valances opening and closing as designed. Replaced control for faulty water level switch. Replaced valve as a precautionary. Calibrated unit and completed diagnostics with no issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Canyon Lake, TX 78132
Andrew
Job Details: 03/28/2023
Arrived on site to test unit for condensation build up in RC and ice building up in FC. Found drain tube was frozen over. Removed ice back frost build up. Found separation on bottom right corner between liner and cabinet. Documented with whirlpool and unit was sent for review. SR#7736055072
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near New Braunfels, TX 78132
Andrew
Job Details: 03/28/2023
Arrived on site to test unit for rattling sound. Ran unit empty and with damp towels. Documented findings with Techline and no parts replacement recommended at this time. Job complete. SR#7736050545
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near China Spring, TX 76633
Jonathan M
Job Details: 03/28/2023
Arrived on site for a washing machine that will not turn on. Inspected unit and work area. Did confirm the customers complaint and check voltage at the control. Found only 25 V going to the control. Checked the outlet and found proper voltage and polarity. Checked voltage through the filter and found proper voltage on both sides. Spoke to SW and was advised to go ahead and replace the filter anyway. Replaced the filter and tested the unit. Found 120 V going to the Control but the Control not lighting up or attempting to send voltage anywhere. Replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near China Spring, TX 76633
Jonathan M
Job Details: 03/28/2023
Arrived on site for a dishwasher that had something burn inside of the dishwasher. Inspected unit and work area. The customer advised that the float assembly had completely come loose inside of the dishwasher and had burned on his heater. Did confirm the customers complaint. Replaced the float assembly and tested the unit. The unit begin to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near The Hills, TX 78738
Luis
Job Details: 03/28/2023
"Arrived on site for no,ice. Forced cycle diagnosed a defective icemaker,removed icemaker,line not frozen installed new icemaker ran harvest test passed icemaker filled with water."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78738
Luis
Job Details: 03/28/2023
"Arrived on site. Found water dripping from drain,removed evaporator cover ran wire lead through drain,drain cleared added water into drain water draining correctly no charge due to wrong diagnosis."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Austin, TX 78748
Luis
Job Details: 03/28/2023
"Arrived on site for no cool in fresh food section. Found ice blockage in return vents,found large gap on left side corner of fresh food gasket need reaching cabinet and large gap between bottom flange and cabinet. Added adhesive to cabinet liner gap,added washer to raise fresh food door checked door seals good. ; used 1 W10841140 (Adhesive) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78747
Luis
Job Details: 03/28/2023
"Arrived on site for not dispensing water or making ice. Diagnosed a frozen tank due to air leaking between fan scroll and tower. Added sealer to gaps defrosted water tank ran diagnostics,icemaker passed harvest and fill ran water dispenser passed. ; used 1 212643 (Sealer) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78704
Luis
Job Details: 03/28/2023
"Arrived on site for noise complaint. Ran diagnostics compressor and condenser fan powered on no odd noise,ran evaporator fan test no odd noise,ran damper test no odd noise,found left hinge cover meeting cabinet enclosure and right side not touching,adjusted right side to match left. Ran unit through a normal cycle compressor and fans running no odd noise. Advised customer if noise reoccurs to pull unit out from enclosure to clear cabinets and raise unit to prevent hinge covers from interfering with cabinet."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15PDXZS0
Near Liberty Hill, TX 78642
Gerry C
Job Details: 03/28/2023
"GI15PDXZS0 Arrived to inspect no cool and instal previously diagnosed and ordered parts. I verified the unit would not cool as designed and there was very little heat developed at the inlet to the condenser. Static system pressures were 72/72 and when the compressor was engaged and ran for five minutes, low was 57 and high 76. Engaging the harvest solenoid and valve caused the pressures to nearly equalize at 71 and 75. During testing of the sealed system, the current ranged between 2.5 and 2.8 amps and steadily rose with heat. The high side discharge only became somewhat elevated in temperature. I ceased testing, recovered and charged the system to 120 psi N and bubble tested exposed joints and components. Initially, it appeared there was a leak, as it took over five minutes to charge to pressure, but after the system finally settled, it ultimately held and I found no leaks within the entire systems joints or plate electrostatic welds. Due to readings and other indicators, I suspect the system was excessively charged and the compressor failed internally, when the cleaning cycle and short circuiting of the refrigeration loop occurred. I removed and replaced the compressor and tested. 410 H/M mic. and charged. The unit operated as designed and was producing a slab. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Pflugerville, TX 78660
Wesley
Job Details: 03/28/2023
Arrived onsite and tested unit for function. Found all operating as designed with saved f5e2 error but no ongoing failures. Latch operating as designed. Fill valves operating properly all other base functions in order. Advised customer on findings unit is operating as designed.
We serviced a
WHIRLPOOL RANGE
Model JDRP548HL00
Near Austin, TX 78703
Scott
Job Details: 03/28/2023
Arrived on site site for oven not reaching temp. Talked to builder and said inspector said 30 inch oven not getting up to preheat temps and 18 inch not heating at all . Ran temp checks on both ovens . Both oven preheating properly . Couldnt duplicate any errors at this time . Burner tops functioning normally . No gas leaks detected at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Pflugerville, TX 78660
Wesley
Job Details: 03/28/2023
Arrived onsite for not able to spin and determined failed capacitor causing basket speed fault error. Replaced the capacitor. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Hutto, TX 78634
Wesley
Job Details: 03/28/2023
Arrived on site to diagnose a leak and found unit had leaked once from an oversudsing issue. Unit is now operating as designed. All checks good. No leaking at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Hutto, TX 78634
Wesley
Job Details: 03/28/2023
Arrived onsite and found unit operating with clogged wash arms and failed sump and motor. Replaced sump and motor. And replaced wash arms. And Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Killeen, TX 76541
Tyler
Job Details: 03/28/2023
Arrived on site for washer needing previously diagnosed capacitor. Upon arrival reconfirmed issue and installed required part. Reassembled and tested unit. Found no leaks and washer working as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Pflugerville, TX 78660
Wesley
Job Details: 03/28/2023
Arrived onsite and found smart valve leaking into burner manifold while in standby. Replaced the valve. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NHZS0
Near Austin, TX 78756
Scott
Job Details: 03/28/2023
Arrived on site for ice machine making too much ice . Ran diagnostics. No error codes . Found bin thermistor reading 5k buried in ice . Replaced thermistor. . Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Killeen, TX 76542
Tyler
Job Details: 03/28/2023
"Arrived on site for washer filling, draining, and stopping cycle and saying complete. Upon arrival conf8rmed isue and found f7e1 in diagnostics. After further testing I found capacitor failing. Replaced it then reassembled and tested unit. Found no leaks and unit working as designed. Call complete"
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Georgetown, TX 78633
Lou
Job Details: 03/28/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the dispenser failure, I removed and replaced the dispenser and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Georgetown, TX 78628
Maurice R
Job Details: 03/28/2023
Arrived onsite for dishwasher not draining. On inspection found error F9E1. Ran the unit in diagnostics mode and it finished with no issues I ran again and the drain pump was very hot to the touch. Replaced the drain pump and ran the unit again.it finished the cycle and the drain pump was warm to the touch. I think the drain was over heating and shutting down. I cleared the error message and informed the customer if they see the error message it is new. No water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Leander, TX 78641
Kimo
Job Details: 03/28/2023
"Arrived onsite for a refrigerator that is making a rattling noise when its running, at times. Upon arrival the refrigerator was running but there was no rattle. I checked the damper and found that it did not rattle when opening and closing. I checked the compressor when it kicks on and it was normal so was the fan. I checked the evaporator fan and found the same. I leveled the unit. Unit operating as designed. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Volente, TX 78641
Kimo
Job Details: 03/28/2023
Arrived onsite for safety call on a oven. But the customer was not home. Attempted to connected customer and could not we left as VM and the I waited 10-15mins but the customer did not show or contact us. Customer will have to call to reschedule appointment
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Cedar Park, TX 78613
Vincent
Job Details: 03/28/2023
Arrived on site for refrigerator making noises when running. Inspected unit and found that the cardboard under the condenser was rattling I also installed two insulation pads on the compressor lines. Leveled unit and its now running properly. No leaks where observed during service. Job completed. ; used 2 W11553819 (Insulation) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78750
Vincent
Job Details: 03/28/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint was unit not drying. Tested and found vent clogged and not allowing unit to have a good flow. Advised maintenance not to continue to use until vent has been checked. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78741
Matthew
Job Details: 03/28/2023
"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and powered unit. Compressor is now running and unit is cooling. Notified customer to give minimum 24 hrs for temperature to stabilize. Customer will monitor. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78723
Joe Z
Job Details: 03/28/2023
Arrived on site for making noise. Upon arrival test unit and hear noise coming from under machine near belt. Found cam pulley not securely mounted to splutch. Replaced cam and test unit. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Austin, TX 78749
Kevin
Job Details: 03/28/2023
"Arrived on site and inspected washer and did not find any error code. Ran all functions in Manual diagnostic cycle and everything is working properly. Discussed water fill expectations with owner, proper detergent usage, and how to load washer to best prevent unbalanced load. Washer is operating as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Niederwald, TX 78640
Kevin
Job Details: 03/28/2023
"Arrived on site and found fresh food door gaskets are torn, replaced both, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kyle, TX 78640
Kevin
Job Details: 03/28/2023
"Arrived on site and found gear case is leaking oil, replaced gear case, belt, cam kit, actuator. After repair confirmed operation by running a calibration cycle and then an automatic test cycle, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Uhland, TX 78640
Kevin
Job Details: 03/28/2023
"Arrived on site and found washer will fill and drain but will not agitate or spin. Found capacitor has failed and after replacing it washer is now working properly, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Canyon Lake, TX 78132
Andrew
Job Details: 03/28/2023
Arrived on site to test unit for center burner consistently clicking when ignited. Found harness not set on valve properly. Adjusted harness and unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near New Braunfels, TX 78132
Andrew
Job Details: 03/28/2023
Arrived on site to test unit for acting erratic and console powering off. Replaced faulty console and advised customer to download app and connect unit to WiFi for updates. Job complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near San Marcos, TX 78666
Andrew
Job Details: 03/28/2023
Arrived on site to test unit for frost build up in FC. Adjusted top hinge and formed gaskets with heat gun. Advised to allow gaskets to settle for proper seal. No leaks detected. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Seguin, TX 78155
Andrey
Job Details: 03/28/2023
"Arrived on site to test unit for Tripping breaker, tested unit found outlet has proper power disconnected control and powered on unit, breaker is not tripping, replaced control, unit power on but loud noise from magnetron replaced cap, mag and diode as well, unit is now running as designed, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Austin, TX 78726
Wesley
Job Details: 03/28/2023
Arrived onsite and found unit with sump leak and intermittently low voltage shock from the console area. sr7735998181Reported findings to safety. No repair authorization provided. Customer advised to reach out to customer care for non repair solution.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Austin, TX 78730
Scott
Job Details: 03/28/2023
"Arrived on site for washer not spinning load out , bleach dispenser leaking ,and unit just started not filling . Ran diagnostics got error codes 5-4, 2-1,8-1. Found bleach dispenser turned around facing outward , turned part back into place . Cold water valve not dispensing and during agitate and spin making loud rattling noise . Found oil leaking from gearcase . / ordrng 1 W11165546 and 1 Slider and 1 Gearcase"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78731
Scott
Job Details: 03/28/2023
"Arrived on site for icemaker and water not dispensing or when dispensing is erratic , lights are not coming on when door is open . Found ice building up around ice box , ice maker not working . Dispenser would sometimes dispense water and all interior lights are out . Also unit is showing door open icon when doors are shut . Found water had leaked into pantry control and shorter ui and harness is corroded thru. Unplugged pantry door . Lights are now operating,dispenser is still erratic. ordrng 1 W10815669 (Pantry) and 1 WPW10769076 (Ui control)"
We serviced a
LG WASHER
Model WM3770HVA
Near Georgetown, TX 78628
Lou
Job Details: 03/28/2023
"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the unit leaked on both sides of the unit, more so on the right side today. I found water on the floor under the unit and on the left side. I removed the top cover and rear cover and placed the unit in diagnostics and tested. Once the tub had filled, I paused testing and inspected the unit. I did not find any leaks, but I found water under and around the drain pump. I advanced testing to the drain pump and monitored the pump and found water slowly dripping from the drain hose near the pump. I allowed the water to fully drain and stopped testing. Removed the front panel and inspected the drain hose and found a pin sized hole in the hose (photo). Also found the drain pump struggling to pump the water. ordrng 1 5215ER2002G (Drain hose)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Waco, TX 76708
Jonathan M
Job Details: 03/28/2023
"Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer had the unit unplugged and water valves. Turned off to the unit. Turn the water valves on and found a leak at the valve stem at the wall. Fixed the hose fitting And tested the unit. Found water flooding on the floor as soon as waters began to fill inside of the unit. ; ordrng 1 WP353244 (Pressure hose)"
We serviced a
FRIGIDAIRE OVEN
Model PLEB30S9FCD
Near Round Rock, TX 78664
Vincent
Job Details: 03/28/2023
"Arrived on site for wall oven. Inspected unit and work area. Tested thermal switch and tested good. Tested heating elements and tested good. Found good voltage to the unit. Control board is not working properly and would need to be replaced. ordrng 1 316462839 (Control)"