Near Austin, TX 78748
Kevin
Job Details: 01/12/2021
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found customer Is still experiencing shaking during wash cycles. Ran he diagnostic test cycle that takes the washer up to 820 RPMs and there is no visible shaking took videos. Also ran a normal spin cycle and did not observe any shaking when washer is empty. Took another video. Washer only shakes with a load of clothes. Reported issue to tech line, other than adjusting loading job complete. 7729709898"
Near Georgetown, TX 78633
Jonathan
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to install previous diagnosed part. Removed failed EVAP fan motor assembly and installed new. Checked defrost operation and found at basic defrost. All tested good, no water leaks detected.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/12/2021
COOKTOP KITCHENAID KCGS956ESS02 Arrived on site to test unit for center burner making small pooping sound when in low setting. Found service pointer ordering new burner kit office to reschedule ; ordrng 1 W10837359 (BURNER KIT )
Near Austin, TX 78746
Jacob
Job Details: 01/12/2021
WASHER WHIRLPOOL MVW7230HC0 Arrived onsite for unit making noise during agitating. Put unit in diagnostics test. Did not find any other noise other than normal operating noise. Let customer know that the noise is normal to hear during agitating. No issues at this time. Job complete
Near Leander, TX 78641
Tommy
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite for unit making rattling still. Upon arrival found unit temps above what they should be and found compressor rattling. Checked amps going to compressor. Amps are good voltage and polarity at wall are both good. Condenser fan is running as designed. Checked compressor with Ohms found unit had higher resistance points then designed. Ordering new compressor office to reschedule based upon part availability.; ordrng 1 CNOTE (SEALED SYSTEM TECH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11125124 (COMPRESSOR )
Near Lakeway, TX 78738
Leonardo
Job Details: 01/12/2021
DISHWASHER KITCHENAID KDTE704DSS0 Arrived on site to test unit for no display. Test unit and found bad console. Replaced console test unit and unit test good job complete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL DU1055XTVS0 Arrived on site for NOT DRAINING WASHED FINE DRAINED MOST OF THE WATER OUT THERES AN INCH LEFT-MURKYFound knockout was not knocked out. Knocked out knock out and dishwasher is draining as designed.
Near Austin, TX 78717
Justin
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for freezer starting to warm up. Gained access to the evap and found heater is working as designed. However found another frost pattern on the evap and a small whistle indicating a leak on the evap. Will need a sealed system repair. Ordering compressor, evap, drier, and tap. Office will need to reschedule. ; ordrng 1 W10507884 (COMPRESSOR) and 1 W10913906 ( SERVICE TAP) and 1 WP2188823 (EVAP) and 1 WPW10143759 (UV DRIER)"
Near Wimberley, TX 78676
Richard
Job Details: 01/12/2021
REFRIGERATOR KITCHENAID KSSO48QMB01 Arrived onsite for the refrigerator not cooling. Replaced main control board that was provided by the customer.
Near Austin, TX 78735
Leonardo
Job Details: 01/12/2021
RANGE GE JGBS23AEA2AA Arrived on site to test unit for unit leaking. Test unit and found leak coming from manifold and regulator and flex line.
Near Lakeway, TX 78738
Leonardo
Job Details: 01/12/2021
DISHWASHER JENN-AIR JDB3600AWS3 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor. Will need to replace sump and motor assembly Office to reschedule.
Near Canyon Lake, TX 78130
Noah D
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the dishwasher coated with orange residue, orange residue was caused by a bad water softener, instructed customer to have softener looked at, checked pump and all parts. All parts worked correctly. Complete"
Near Austin, TX 78738
Leonardo
Job Details: 01/12/2021
MICROWAVE GE JE2160SF02 Arrived on site to test unit for not working. Test unit and found bad switch. Replaced switch and in the process the loan came off. Test unit and unit heating correctly will need to order new lamp. Office to reschedule ; ordrng 1 WB36X951 (LAMP)
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to test unit for not cooling well and ice maker not producing. Found evap motor was not plugged into harness. Plugged evap motor in, tested unit, unit works good. Tested RC air damper and damper working good. No leaks detected at time of service. Job complete."
Near Wimberley, TX 78676
Richard
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL KDTE234GBS Arrived onsite for the dishwasher dispenser gasket coming off. During inspection found that the dispenser door gasket had come off. Replaced dispenser and dishwasher tested good. Complete
Near New Braunfels, TX 78132
Noah D
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRF535SWHB00 "Arrived on site to inspect fridge for leaking out of the filter, upon inspection found the filter leaking, quoted customer for valve and filter head, customer accepted. Replaced both parts and checked for leaks, no leaks found. Complete"
Near Austin, TX 78746
Jacob
Job Details: 01/12/2021
MICROWAVE KITCHENAID KOCE500ESS08 Arrived onsite to replace parts to unit as per tech line. Replaced element broiler and control. Tested unit. Unit tested good. No issues at this time. Job complete
Near Austin, TX 78734
Robert
Job Details: 01/12/2021
MICROWAVE WHIRLPOOL WMH53521HV4 Arrived on job to replace previously diagnosed parts. After replacement test operation. Microwave heating normally.
Near Lago Vista, TX 78645
Tommy
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for dishwasher rack falling out. Upon arrival found unit adjuster was broken. Ordering an adjuster kit. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10712395 (ADJUSTER KIT)
Near New Braunfels, TX 78130
Noah D
Job Details: 01/12/2021
DRYER MAYTAG MEDC465HW0 "Arrived on site to inspect dryer for not stopping when opened, upon inspection found the dryers main door switch had become stuck, replaced door switch and tested for functions. All functions returned. Complete"
Near Round Rock, TX 78681
Jimmy J.
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for Freezer door jamming and something wrong with seal. Found bottom section of freezer door gasket was hanging down causing an air gap and frost to build up on the bottom of the freezer drawer. The frost build up was so thick it caused the bottom of the interior lining to tear causing the fridge Job completed.
Near Georgetown, TX 78626
Lou
Job Details: 01/12/2021
WASHER GE GTW330ASK4WW Arrived on site to inspect washer not draining and tenant advised they didn’t need services as the unit is working fine.
Near Manor, TX 78653
Wesley
Job Details: 01/12/2021
WASHER WHIRLPOOL WTW4815EW1 Arrived onsite and found unit drain pump failed. Ordering drain pump to repair. Ordering pump to repair. Explained finding to customer.. ; ordrng 1 W10661045 (pump-water)
Near Killeen, TX 76549
Al
Job Details: 01/12/2021
DRYER WHIRLPOOL WED5800BW0 Arrived to inspect dryer not heating. Confirmed the complaint and found the a massive lint buildup inside the unit.Discovered the element was defective with no continuity. Removed and replaced it.Reassembled and unit tested as designed.Job completed
Near Austin, TX 78734
Brandon
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for customer complaint of unit not dispensing water, found water supply turned off to unit. I turned water supply on, unit tested good.
Near San Marcos, TX 78666
Richard
Job Details: 01/12/2021
DISHWASHER GE GSD1100G00WW "Arrived onsite for the dishwasher drain motor continuously running. Replaced timer, float switch and issue was not resolved. Will need to replace sump and pump assembly and main wire harness. Ordering parts and office to schedule ; ordrng 1 WD26X10013 (Pump and motor) and 1 Partsresearch (Main wire harness) and 1 Authorization (Authorization needed for repair)"
Near Leander, TX 78641
David S
Job Details: 01/12/2021
DISHWASHER KITCHENAID KDFE104HPS0 Arrived on site for dishwasher leaking. I inspected the unit and work are. I found the spray arms were clogged with debris. I cleared out the spray arms. I ran the unit through a diagnostics cycle and found the drain hose leaking from a pin hole. I replaced the drain hose. I retested the unit and found it working as designed. No water leaks detected. Job complete.
Near Driftwood, TX 78619
Robert
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDT730PAHZ Arrived on job for complaints of top of console bubble up. Confirmed console damage. Ordered console. ; ordrng 1 W11367678 (CONSOLE )
Near Georgetown, TX 78626
James
Job Details: 01/12/2021
REFRIGERATOR GE PSB42LSRABV Arrived on site to install control. Turned unit off and connected guages to read pressure in system before repair. Found unit has low charge. I did find the 3 way valve moving today but making an odd sound. Inspected system and found exchanger has fully corroded and oil has fill the low side of the system as there was oil coming out of low side service port when connecting and disconnecting hoses. Unit will need full sealed system replacement to remove oil from system caused by low side failure in heat exchanger. Repair will require 2 techs and 4 hours to complete. Office to schedule return services ; ordrng 1 CNOTE (4 HR SS REPAIR) and 1 CNOTE (2 MAN) and 1 TJ90SF8404 (STUB) and 1 WPW10143759 (dryer) and 1 WR17X11757 (heat exchanger asm) and 1 WR57X10054 (3-way valve) and 1 WR78X23067 (refrigerator compres) and 1 WR84X10068 (condenser asm) and 1 WR85X10065 (evaporator asm ff) and 1 WR85X23077 (complete evap asm fz)
Near Wimberley, TX 78676
Richard
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived onsite for the refrigerator door not working properly. During testing found that the refrigerator door opens all the way when opening which is normal.
Near Cedar Park, TX 78613
David S
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 "Arrived on site for fridge not cooling in both sections. I inspected the unit and work area. I found the bottom of the freezer keeping temperature and the top and fresh food section not cooling. I gained access to the evaporator fan motor and found it not spinning. I tested voltage to the motor and found good voltage. I tested the thermostat and found it failed as well. I am ordering the evaporator fan motor to complete the repair, and replacing the thermostat on return trip.; ordrng 1 4389144 (motor,evap.fan)"
Near Austin, TX 78746
Jacob
Job Details: 01/12/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite for unit not dispensing water. Looked at unit. Upon further inspection, found that the water line for the filter was crimped from installation. Un kinked the line. Tested unit, unit tested good. No leaks at this time. Job complete"
Near Austin, TX 78751
David
Job Details: 01/12/2021
REFRIGERATOR JENN-AIR JFX2897DRM02 "Arrived on site to install previously diagnosed parts to resolve no drain issue. Opened up evap cover in FF section and replaced bowed drain tray. Also secured evaporator to rear of cabinet. Steamed out drain from FF side till no further noise was heard. Removed rear cover and drain tube and steamed out drain from rear. Verified drain is no longer clogged. Unit looks like it’s working as designed. Call complete, no leaks found."
Near Round Rock, TX 78681
Kayman
Job Details: 01/12/2021
REFRIGERATOR JENN-AIR JS42NXFXDE01 Arrived onsite for refrigerator with power failure. Upon arrival I found the unit powered on with a bin full of ice in the FC. I checked temps found the RC at the set 37 degrees and the FC at the set 0 degrees. I went to the breaker and cycled the power to make sure the switch wasn’t mislabeled. The customer went out of town after they noticed the power failure. I advised to monitor the unit and let us know if the failure Returns. Job complete.
Near Cedar Park, TX 78613
David S
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ00
Near Round Rock, TX 78665
Kayman
Job Details: 01/12/2021
WASHER WHIRLPOOL MHW5630HC0 Arrived onsite to correct bellow seal. I folded the inner bellow flap over the tub to ensure a good seal . No leaks detected during time of service and the bellow is still in good condition. Job complete.
Near Waco, TX 76708
Jonathan
Job Details: 01/12/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced actuator and went to replace drain pump. Found one of the wires disconnected from the connector at the drain pump reattached wiring and tested unit. Unit began to drain bill agitate and span as designed. Call complete.
Near Georgetown, TX 78633
James
Job Details: 01/12/2021
WASHER GE GFWS1700H0WW Arrived on site and tested operation. Found E31 error. Ohmed pump and found to be good. Inspected clean out and found no obstructions and impeller is good. Tested pressure switch and found it registering water level rising but delayed. Blew through pressure hose and hear an obstruction release. Ran rinse and spin cycle and found unit operating properly. Recommended customer run a tub clean once per week for the next 4 weeks then run once per month to keep build up from clogging sensors. Job complete
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/12/2021
RANGE WHIRLPOOL WFC150M0EB3 Arrived onsite for range indicator light staying on and burners getting hot when not in use. Upon inspection found failed LR and RR burners. Replaced set of four. Also found failed switch so replaced switches. Tested unit and unit is functioning properly. Job complete
Near Georgetown, TX 78626
Lou
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to inspect refrigerator ice maker not dispensing. Upon further inspection, I tested the ice dispenser and could hear the motor come on, but the ice failed to dispense. I removed the I in and tested the dispenser motor again and the impeller is moving. I turned the impeller by hand and found it stripped. I attempted to remove the impeller but could not get it off due to the motor shaft being stripped. I am ordering the divider and washer and will return with the motor and impeller. Office to schedule return service due to vendor website being down. No water leaks observed during service.; ordrng 1 W11378860 (WASHER) and 1 WPW10309864 (divider)"
Near New Braunfels, TX 78132
Noah D
Job Details: 01/12/2021
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not preheating correctly, upon inspection found both elements working and the Oven took 17 min to get to 450. Which is correct per the owners manual. Job complete"
Near Buda, TX 78610
Richard
Job Details: 01/12/2021
DRYER MAYTAG MEDB835DW4 Arrived onsite for the dryer not turning on. During testing found that there is good voltage going to dryer. Ran diagnostics and found error code F4E4 for L2 line voltage not there. Checked voltage at control and I got good voltage on L1 but no voltage on L2 . Tested fuse and it was bad.. Replaced fuse and dryer tested good. Advised customer to have someone clean out the vent tube in the wall because I found a restriction in air flow.
Near Austin, TX 78733
Kevin
Job Details: 01/12/2021
DISHWASHER KITCHENAID KDTE334GPS0
Near Cedar Park, TX 78613
David S
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site for possible sealed system issue. I inspected the unit and work area. I found the evaporator full of frost and ice build up. I put the unit into diagnostics and found the defrost heater coming on. I gained access to the control and tested the thermistors and found them to be in range. I tested voltage to the evaporator thermistor and found only 2.5 VDC. I am ordering a control to complete the repair. I left the unit unplugged so it can defrost. ; ordrng 1 W11203272 (contrl-box)
Near Dripping Springs, TX 78620
Robert
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on job for complaints of dishwasher moving. Found bracket on left side damaged. Ordered new bracket. ; ordrng 1 WP8269145 (brckt-mtg)
Near Austin, TX 78724
Wesley
Job Details: 01/12/2021
WASHER GE GHWS8355H0MC Arrived onsite and attempted to reach ge techline to calibrate the new control installed by a prior company. Dropped call twice. Ordering new control to set up properly with the instructions sent with part. ; ordrng 1 WH12X20504 (control and firmware)
Near Austin, TX 78747
Kevin
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRF560SMHW00 "Arrived on site and sound icemaker has spilled over, found icemaker arm is not engaged and after correcting it confirmed operation by manually cycling it. It is now working properly. Discussed Correct loading of freezer drawers and importance of ensuring door is closed and there are no food items creating an air gap. Refrigerator is now operating as intended, job complete"
Near Driftwood, TX 78619
Robert
Job Details: 01/12/2021
RANGE KITCHENAID KCGC506JSS00 Arrived on job for complaints of knobs not setting straight. Confirmed valves bent will need to replace right side manifold. ; ordrng 1 W11378578 (MANIFOLD )
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/12/2021
WASHER WHIRLPOOL WFW3090JW Arrived on site to install previously diagnosed part. Removed control and installed new control. Turned on washer and immediately turned on without error codes. No leaks detected. Job completed.
Near Dripping Springs, TX 78620
Robert
Job Details: 01/12/2021
WASHER WHIRLPOOL CET9100GQ0 Arrived on job for complaints of F74 error code. Code is for low voltage error need to reset unit.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/12/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for wall oven that will turn off when trying to preheat and will the screen will reboot every 24 hours. Upon inspection I found the unit not connected to WiFi. The customer stated that it was connected to WiFi and disconnected some how. I attempted to connect the unit to WiFi and found the unit would display that it was connected but the disconnected icon was still present. I found multiple stored error codes for control to UI state status error. I am ordering the main control and console for repair. Returning tech make sure unit gets connected to WiFi before closing out. Office to R/S due to part availability. Ordering Console (W11296171) main control (W11261167) ; O-emld tckt
Near Austin, TX 78701
Jacob
Job Details: 01/12/2021
WASHER MAYTAG MHW6630HW0 "Arrived onsite for unit making noise during spin, tenant said she would almost fill up the unit and put clothes together heavy and light. Call tech line. Also suggested that customer needs to separate clothes for a better balance. Did not suggest to repair unit with any parts at this time. Got sr#7729719459. Job complete"
Near The Hills, TX 78738
Robert
Job Details: 01/12/2021
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived on job to replace previously diagnosed parts. Found the frost pattern in refrigerator good replace cover. Replaced valve in refrigerator and water working properly. No leaks detected at time of service.
Near Austin, TX 78746
Kevin
Job Details: 01/12/2021
ICE MACHINE WHIRLPOOL KUIX505ESS1
Near Austin, TX 78734
Robert
Job Details: 01/12/2021
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service
Near Cedar Park, TX 78613
Chase
Job Details: 01/12/2021
REFRIGERATOR KITCHENAID KRMF706ESS01
Near Austin, TX 78735
Kevin
Job Details: 01/12/2021
WASHER WHIRLPOOL GHW9150PW0 "Arrived on site and replaced gasket/fellow diagnosed by previous technician after replacement started washer on a normal cycle to verify correct operation. Washer is no longer leakinG, job complete"
Near Wimberley, TX 78676
Richard
Job Details: 01/12/2021
BUILT-IN M/W KITCHENAID KMBD104GSS00 "Arrived onsite for the microwave not heating. During testing found that the magnetron is not coming on. Change out capacitor and diode and the issue was not resolved. Ordering control, magnetron, thermistors , sensor. Ordering parts and office to schedule ; ordrng 1 W10278022 (Magnetron) and 1 W10278023 (Sensor) and 1 W11445128 (Power relay) and 2 W11199547 (Thermistor)s and 1 W11486781 (Control)"
Near Georgetown, TX 78628
Lou
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher seal Magee. Upon further inspection, I found the cabinet gasket torn where the screws go into the cabinet mounts. I removed and replaced the gasket and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78732
David
Job Details: 01/12/2021
REFRIGERATOR GE ZISB480DXA Arrived on site to install parts diagnosed on previous visit. Found different damper needed to resolve stuck damper in rapid cool drawer. Ordering correct damper. ; ordrng 1 WR60X10063 (damper assy desupply)
Near Georgetown, TX 78626
Lou
Job Details: 01/12/2021
DISHWASHER FRIGIDAIRE FFBD2406NW0A "Arrived on site to install previously diagnosed and ordered part. Due to the unit leaking from the bottom of the door area, I removed and replaced the bottom door gasket as previously diagnosed. Tested unit and found the lower spray arm has been damaged by the element melting it. I found the spray arm is getting caught the element as it spins and will need to be placed. No water leaks observed during service.; ordrng 1 5304517203 (LOWER SPRAY ARM)"
Near Belton, TX 76513
Tyler
Job Details: 01/12/2021
DISHWASHER KITCHENAID KUDE20IXSS1 Arrived on site for dishwasher needing previously diagnosed with all rocks as well as soap dispenser. Upon arrival I was able to install the needed parts and retest unit and verify that everything is now functioning as designed. Call complete
Near Kyle, TX 78640
Brandon
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for customer complaint of noise, found switch to be bad, I replaced switch, unit tested good."
Near Austin, TX 78734
Leonardo
Job Details: 01/12/2021
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for unit not draining test unit and found drain motor not responding. Replaced drain motor test unit and unit draining correctly no leaks present job complete.
Near Austin, TX 78737
Kevin
Job Details: 01/12/2021
DRYER MAYTAG MEDB800VQ0 "Arrived on site and replaced all parts diagnosed by previous technician. After replacement dryer is now significantly quieter.
Near Buda, TX 78610
Richard
Job Details: 01/12/2021
WASHER WHIRLPOOL WTW7120HW0 Arrived onsite for the washer not working properly during the spin cycle. Upon arrival found that the left upper side of the panel is bent outwards. Customer stated that during the spin cycle the washer was banging around violently which caused the panel damaged and water to leak.the wash basket was leaning towards the back which caused the unbalanced issue while washing a small blanket. Causing the washer to spin violently. Called tech line and we went through the diagnostics process and all functions tested properly but there was an error code for unbalanced load. No leaks detected.
Near Leander, TX 78641
Tommy
Job Details: 01/12/2021
REFRIGERATOR MAYTAG MFI2569VEM Arrived onsite for previously diagnosed parts. Replaced and wired in thermistor. Tested found unit now operating as designed thermistor reading correctly.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived onsite for refrigerator with broken bins and drawers. Upon inspection I found the crisper drawer plastic top was missing. I found the 2 RC drawers crooked and the divider missing. I found one of the shelves on the left RC door was missing and the other one was cracked badly. The unit will need a pantry drawer a divider for the RC drawers and 2 new shelf’s for the left side RC door. Ordering left shelf bottom (WPW10212139) left shelf top (WPW10323808) pantry lid (W10827015) pantry drawer (WP67003531). rail center (WPW10326469). Will need AUTHO for repair. ; O-emld tckt
Near Austin, TX 78750
David
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to follow up on diagnosis for non functional RC evap fan. Per previous tech line call I went and disconnected all harness except for P14, P6, P1, P4 and reran test 3. All fans were on except for FF evap fan. Disassembled interior of cabinet and checked wiring at the harness and connector for evap fan and could verify voltage. Unit I has bad cabinet wiring.
Near Austin, TX 78701
Jacob
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL MDB9959SKZ0 "Arrived onsite for unit not draining . Put unit in diagnostics, got F9E1 drain error, F8E2 water valve. Cleared codes. Upon further inspection. Found that the chopper impellers had broken off causing the drain to no spin. Removed choppers. Ordered part. Rescheduled with customer.; ordrng 1 W11497943 (DRAIN MOTOR )"
Near Georgetown, TX 78626
Lou
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS00 "Arrived on site to inspect refrigerator losing power. Upon further inspection, customer advised that the unit turned off and stopped cooling. After cycling power for approximately 10 mins, the unit continued to fail. They cycled power for approximately 2 hours and when they turned it back on, the unit began to cool and operate as designed. I tested temps in the FC=6 degrees & RC=35 degrees on recommended settings of 0 & 37. I removed the pantry control and found the control board shorted and was sizzling when I removed it. I found water or a liquid in the reservoir under the control. I checked the pantry harness for any broken wires and the harness was good. I advised that I would go ahead and order the parts due to the door taking approximately 6-8 weeks to arrive. Pantry control left unplugged at the control and at the door for safety. Unit continues to cool. No water leaks observed during service.; ordrng 1 W10815669 (dor-fip ss) and 1 WPW1076907
Near Austin, TX 78737
Robert
Job Details: 01/12/2021
WASHER KENMORE 110.248723 Arrived on job for complaints of broken agitator. Replaced dogs. And test agitator.
Near Georgetown, TX 78628
Lou
Job Details: 01/12/2021
DISHWASHER MAYTAG KDTE254EBL0 "Arrived on site to install previously diagnosed and ordered parts. Due to the adjusters failing and one of the adjuster straps being broken, I removed and replaced both adjusters and the one strap and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78645
Tommy
Job Details: 01/12/2021
COOKTOP WHIRLPOOL KCGD506GSS00 Arrived onsite for cooktop sparking even when ignite. Upon arrival found unit spark module not reading correctly also found want seemed to be intermittent sparking with center front igniter. Ordering spark module and igniter just in case.office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10475150 (SPARK MODULE ) and 1 W10876260 (CENTER FRONT)
Near Manor, TX 78653
Matthew
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite to replace previously diagnosed part. Replaced drain extension. Tested unit and unit is functioning properly. Job complete
Near Pflugerville, TX 78660
Chase
Job Details: 01/12/2021
MICROWAVE WHIRLPOOL WMH32519HZ4
Near Manor, TX 78653
Matthew
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRT108FZDB02 Arrived onsite for freezer still freezing food in fresh food section. After further inspection found unit has a sealed system issue. Appears to be a restriction in the line. Ice ball accumulation on top right of evaporator on cap tube. Unit is constantly running. Fans are on but compressor is hot. Dryer is corroded. Amp draw at .038 amps.
Near Lago Vista, TX 78645
Tommy
Job Details: 01/12/2021
DRYER KENMORE 417.880427 Arrived onsite for unit timer messing up. Upon arrival found unit was stacked. Unit control UI had stuck relay and was interrupting cycle.Turned unit off from breaker. Removed and replaced control UI. Tested unit after turning on at breaker. Found unit operating as designed. Job Completed.
Near Georgetown, TX 78626
Lou
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL GSC25C6EYY03 "Arrived on site to install previously diagnosed and ordered part. Due to the dual valve failure, I removed and replaced the valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Kayman
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for refrigerator complete no cool. Upon inspection I found the units fans and compressor running but both compartments at room temp. I accessed the evaporator and found a ball of ice forming at the capillary tube (pic in quick pic) and no frost pattern on the evaporator. I then accessed the compressor and found an amp draw of .45 while running. The compressor and possibly the evaporator need to be replaced. Ordering Evaporator (W11407409) compressor (W11480426) coupler (TJ90SF8404) drier (WPW10143759). Requesting SS tech and appropriate time frame to complete repair. ordrng 1 LOCKRING (LOCK RING ) and 1 TJ90SF8404 (COUPLER ) and 1 W11407409 (EVAPORATOR ) and 1 W11480426 (COMPRESSOR ) and 1 WPW10143759 (dryer)
Near Austin, TX 78732
David
Job Details: 01/12/2021
MICROWAVE WHIRLPOOL GT4185SKB2 "Arrived on site to diagnose microwave that is not heating and making noises. Ran unit and could hear buzzing magnetron and customer also mentioned seeing sparks too. Unit looks and smells like it has a damaged wave guide in addition to needing a full high voltage system. Ordering cap mag and diode to attempt Hv repair ordrng 1 AUTHO (AUTHO) and 1 W10859575 (magnetron)"
Near Kyle, TX 78640
Robert
Job Details: 01/12/2021
DRYER WHIRLPOOL WED5620HW1 Arrived on job for complaints of noise. Found the idler causing noise. Replaced idler and test. Noise gone.
Near Manor, TX 78653
Wesley
Job Details: 01/12/2021
DRYER MAYTAG MEDB835DW4 Arrived onsite and found unit experiencing poor dry times due to back flow problem. Found f4e3 error. Advised customer on customizing there vent to prevent poor dry times. All ch3cks good.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for refrigerator ice maker leaking. Upon inspection I found the inlet water tube for the ice maker had been pushed back and was not seated in the ice tray. I corrected the fill tube and let the ice maker cycle. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Manor, TX 78653
Matthew
Job Details: 01/12/2021
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived onsite for non functioning cavity light. Uninstalled and Disassembled unit to gain access to compartment. Upon inspection found failed cavity bulb. Replaced bulb, tested unit and unit is functioning properly. Job complete"
Near Georgetown, TX 78633
James
Job Details: 01/12/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and installed new shafts, rollers and sound pads. Tested operation and found unit working properly. Job complete"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/12/2021
RANGE WHIRLPOOL WFC150M0EB2 Arrived on site for range cooktop burners not operating properly. Customer stated that rear left burner once turning on it will stay on at high. Rear right burner doesn’t work at all. Front left burner has low heating and found right works okay. Inspected unit and work area.
Near Austin, TX 78758
Justin
Job Details: 01/12/2021
WASHER MAYTAG MVWX655DW1 "Arrived on site to install previously diagnosed parts. Cycled power off to unit, gained access to control, and replaced with new part. Calibrated unit and ran test cycle after. Found small leak at cold water valve. Adjusted valve and stopped drip from valve. No other leak observed at time of service. Unit now working as designed. Call complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for not filling. Found unit filling as designed. Wash motor was not engaging when put into diagnostics or when selecting different cycles. Checked voltage at control and verified proper voltage being sent to wash motor.
Near Georgetown, TX 78628
Chase
Job Details: 01/12/2021
OVEN KITCHENAID KODE507EBL04
Near San Marcos, TX 78666
Andrew
Job Details: 01/12/2021
OVEN KITCHENAID KODE507EWH04 "Arrived on site to test unit for remove or set probe message prompting on screen without probe inserted. Replaced upper probe jack and control, tested unit to 350, unit tests good. Job complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 01/12/2021
WASHER MAYTAG MVWB765FW3 "Arrived on site to inspect washer for making loud noises during agitation, upon inspection found the noise appeared as the gear case agitated.....all noises present are normal. Called Techline and documented. Sr # 7729715471 Complete"
Near Georgetown, TX 78628
Lou
Job Details: 01/12/2021
OVEN WHIRLPOOL WOD51EC0AS01 "Arrived on site to inspect wall oven display not responding. Upon further inspection, the customer advised that the unit won’t respond and they recently had a power outage. I placed the unit in diagnostics and checked for error codes and found F1E0-internal error. I attempted to clear the code and the unit would not respond. Following the tech sheet, I cycled power for approximately 1 minute and placed the unit back in diagnostics and cleared the error code and tested on Bake at 350 degrees. Unit operated as designed
Near Georgetown, TX 78633
James
Job Details: 01/12/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and tested operation. Found unit was cycling ice maker with door open and unit turned off at ui. Found ice on inside of facia heater that has built up and facia heater not functioning. Also found unit constantly running deli damper but damper is not registering open and closed properly. Unit will need new deli damper, ui and main control to repair. Office to schedule return services due to part availability ; ordrng 1 WPW10248595 (DAMPER) and 1 WPW10675033 (cntrl-elec)"
Near San Marcos, TX 78666
Richard
Job Details: 01/12/2021
WASHER WHIRLPOOL MVWC565FW2 Arrived onsite for the washer not working properly. During testing found that the actuator was not shifting properly. Causing the issue. Replaced shift actuator and washer tested good and no leaks detected complete.
Near Bastrop, TX 78602
Matthew
Job Details: 01/12/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for washer making squeaking sound. Upon inspection found sound coming from cam during cycle. Removed cam and inspected. Found signs of ware on assembly, so replaced cam. Tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Kyle, TX 78640
Leonardo
Job Details: 01/12/2021
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to test unit for upper rack falling. Test unit and found left track and right track broken. Also found adjusters broken. Ordering right track office to reschedule ; ordrng 1 W11259786 (RIGHT TRACK )
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site for UNIT STILL NOT COLD ENOUGH TO KEEP THE ICE FROM MELTING. Placed in diagnostics and ran test 36 and got not cooling error. Found the freezer compartment section tower frozen over. Used steamer to defrost evaporator and tower in freezer section. Placed in diagnostics and no more errors came up in test 36. All thermistors passed. Fridge cooling as designed. Call complete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/12/2021
MICROWAVE GE DVM7195SF1SS Arrived on site for LIGHT/FAN WILL TURN ON RANDOMLY BY ITSELF- SOMETIMES WHEN PUTTING FOOD IN WILL TURN ON BUT>>Found door was at the wrong angle. Adjusted the hinges to line up the door correctly. Tested microwave numerous times to ensure the microwave was operating as designed. All tested good.
Near Leander, TX 78641
Tommy
Job Details: 01/12/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for previously diagnosed parts. Removed and replaced gasket. Tested door operating. Unit is operating as designed. Job Completed.