We serviced a
SAMSUNG DRYER
Model DV431AEW/XAA
Near Georgetown, TX 78628
Wesley
Job Details: 12/10/2021
Arrived onsite and found shorted heater.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4709PAB1
Near Kyle, TX 78640
Leonardo
Job Details: 12/10/2021
Arrived on site to test unit for unit not heating. Found broken element
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Pflugerville, TX 78660
Matthew
Job Details: 12/10/2021
"Arrived on site for unit not making ice and frosting on fresh food evaporator. Found both freezer and r.c were both cooling to set temperature.Upon inspection found the refrigerator evaporator frozen over on the left side blocking air circulation to ice maker. Called tech line for assistance. Tech guided me through the frost pattern and determined the issue being a drain problem. During further diagnoses the tech explained about the service pointer w11092686. After inspecting the drain pan noticed it was bowed and not draining. Tech gave sr#7732457971 .Need to order drain pan, fresh food evaporator fan assembly , and shims. Office to reschedule.; ordrng 1 W11457241 (Drip pan) and 1 W11087438 (FF evaporator fan) and 4 Shims (Shims)s"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78751
Jacob
Job Details: 12/10/2021
"Arrived onsite for the room that the unit is in will cause condensation on the room. Did notice that the unit is in a room thatll gets no a/c or heating. Let tenant know that since the room may be the coldest during the cold season that the unit may create condensation because its the hottest thing in the room. When looking at the unit, did see the vent on the dryer was not clamped on correctly. Re aligned the vent with the unit. Did let the tenant know that if it continues that the vent may need to be replaced and the landlord will need to take care of the vent issue. No issues at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM0
Near Dripping Springs, TX 78620
Robert
Job Details: 12/10/2021
"Arrived on call for complaint of some buttons not working. Customer said that the dispenser is not working and that it has a problem with leaks. Found the vent is the cause of the leak and also the reason that the panel is not working properly. Will need to replace the vent, UI panel and the dispenser. ; ordrng 1 WPW10428211 (Vent) and 1 WPW10195175 (Dispenser) and 1 WP8269259 (Gasket)"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Marcos, TX 78666
Tyler L
Job Details: 12/10/2021
"Arrived on site for complaints of unit not completing cycle. Spoke with SW to help diagnose. Found error codes for lid switch and valve. While starting to work on the install, found that access is only gained with security bits. Looked through my its, and did not have the correct size. Will need latch and valve on return. Office to reschedule.; O-emld tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319ESS06
Near Lampasas, TX 76550
Al
Job Details: 12/10/2021
"Arrived to inspect microwave arching and sparking issues. Discovered the unit was just installed, the customer was cooking a burrito and the unit began malfunctioning. Discovered the magnetron damaged the waveguide from the interior of the unit.
We serviced a
JENN-AIR DISHWASHER
Model JDB3650AWR3
Near Austin, TX 78739
Leonardo
Job Details: 12/10/2021
"Arrived on site to test unit for sensor,heavy, normal and chyna buttons not responding. Found shorted membrane on console. Will order new console office to reschedule ; ordrng 1 W10208763 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Austin, TX 78735
Kevin
Job Details: 12/10/2021
"Arrived on site and found the latch will not engage, replaced latch and straight and it is now operating properly, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Matthew
Job Details: 12/10/2021
"Arrived on site for unit turning off on its own. Inspected unit and found unit was not connected to WiFi. Instructed customer that unit needed to connect to WiFi to be sure updates were being done. Connected to WiFi and unit updated. Tested unit by preheating to 350. Ran unit through a bake cycle with a high temp of 374 and a low at 338, averaging in at 356 which is within Whirlpool specs. Unit is functioning as designed. Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HBL00
Near The Hills, TX 78738
Luis
Job Details: 12/10/2021
"Arrived on site. Water not draining diagnosed a defective drain pump,replaced drain pump,added water to pump,pump powered on and drained no leaks."
We serviced a
GE VENTHOOD
Model ZVC36L1SS
Near Austin, TX 78732
David Z
Job Details: 12/10/2021
"Arrived on site to diagnose vent hood with flickering lights and no fan. Tested unit and found almost immediately after power on, light relay would just flicker and fan wouldnt engage. Swapped out control board and tested. Found all functions working properly with new control board.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS0
Near Austin, TX 78748
Leonardo
Job Details: 12/10/2021
Arrived on site to test unit for broken door. Found door complete broken. Installed new door and found half of the buttons not responding. Will need to order new door. Left new door on due to other not not being able to get back on. Office to reschedule ; ordrng 1 W10860356 (Door)
We serviced a
GE WASHER
Model GTW335ASN0WW
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/10/2021
"Arrived on site to install previously diagnosed parts. Removed belt, gear case, shifter and speed sensor. Installed new belt, gear case, shifter and speed sensor. Ran quick wash and ratcheting noise is gone in agitation. Completed all cycles as designed. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Pflugerville, TX 78660
Matthew
Job Details: 12/10/2021
Arrived onsite to replace previously diagnosed parts. Upon arrival found unit had optimal temperatures in RC and FC. Found Ice bin full of ice. Customer still had power failure issues. Found no evidence of sealed system issue. Ran fan tests and all was functioning properly. Called tech line for assistance. Ran Test 16 ice tray (RC) thermistor OP. Freezer thermistor has OP. RC thermistor is on UI. FC thermistor in main board. Tech assisted with diagnosing all components on DC voltage that would create PF error. Found that both ice makers had open thermistors. Tech recommended replacing both ice maker. Provided SR#7732459865. Ordering both ice makers. Office to reschedule.; ordrng 1 W10898289 (Freezer icemaker) and 1 W10898228 (Refrigerator ice maker) and 1 W11225853 (UI control)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Marcos, TX 78666
Tyler L
Job Details: 12/10/2021
"Arrived on site for for complaints of water leaking. Found tear in the bellow, took picture. Found unit with dryer stacked on top, inside a small closet space. Will need a 2 man to complete repair. Advised customer that a second service fee will be applied for the 2 man job. Will need bellow to repair, office to reschedule.; ordrng 1 CNOTE (2 man)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/10/2021
Arrived on site to diagnose a cooktop with a burner not lighting. Found center burner ring missing for rf burner. It will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10836474 (Burner kit)
We serviced a
FRIGIDAIRE RANGE
Model FEF375BHBA
Near Lampasas, TX 76550
Al
Job Details: 12/10/2021
Arrived to inspect dr closing issues of a Frigidaire range. Confirmed the complaint and found the latch 316036300 is causing the malfunction. Office to schedule return services ordering 316036300; ordrng 1 316036300 (Latch)
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DSS0
Near Austin, TX 78735
Leonardo
Job Details: 12/10/2021
Arrived on site to test unit for unit not draining. Found unit draining correctly but unit leaving grease behind. Will need to replace sump and motor and all spray arms and tubings and door gasket.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
David S
Job Details: 12/10/2021
Arrived on site to install previous diagnose parts. I installed a anew console and a new top rack manifold. I reassembled the unit. It is now working as designed job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Austin, TX 78703
Jacob
Job Details: 12/10/2021
"Arrived onsite for unit not washing. Put unit in diagnostics and got, F9E4 no error listed F9E1 diverter and heater stuck on error. Let customer know that the sump and motor may be the issue but because of the un listed error code that the control may need to be replaced as well, but did not have control. Customer agreed and wanted us to have both parts before working on the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near San Marcos, TX 78666
Tyler L
Job Details: 12/10/2021
"Arrived on site for complaints of no ice production. Found ice tray dry. Ran test 45 icemaker fill, and icemaker did not receive water. Spoke to PR and SW. tested the valve while running test 45 and got proper voltage of 120. Will need new valve to complete repair, office to reschedule.; ordrng 1 W10865826 (Valve)"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Andice, TX 78628
Cliff
Job Details: 12/10/2021
Arrived on site to diagnose an oven that is not heating. Found wiring not fully connected at wall junction. Rewired unit properly and all is working properly at this time.
We serviced a
GE REFRIGERATOR
Model GSS23WSTASS
Near Kyle, TX 78640
Robert
Job Details: 12/10/2021
Arrived on call to replace previous diagnosed parts. After replacing heater checked unit for and sign of leaks.
We serviced a
MAYTAG OVEN
Model MER8700DH1
Near Georgetown, TX 78626
Tommy
Job Details: 12/10/2021
"Arrived onsite for oven flames. Upon arrival found unit bake element had gone outOrdering element office to reschedule upon receiving.; ordrng 1 W10774342 (Bake element)"
We serviced a
MAYTAG OVEN
Model MER8700DH1
Near Georgetown, TX 78626
Tommy
Job Details: 12/10/2021
"Arrived onsite for oven flames. Upon arrival found unit bake element had gone outOrdering element office to reschedule upon receiving.; ordrng 1 W10774342 (Bake element)"
We serviced a
MAYTAG DRYER
Model MGDB850WQ0
Near Austin, TX 78748
Kevin
Job Details: 12/10/2021
"Arrived on site and inspected dryer and found it is squealing while running. Disassemble dryer and found belt is also breaking. While attempting to replace pulley and belt found the pulley is too big and the belt is too small in the kit. The dryer kit is not applicable for this model. A standalone belt and pulley should be ordered for this model. Will return with the correct parts, KB only; ordrng 1 WPW10136934 (Belt) and 1 WPW10547292 (Pulley)"
We serviced a
WHIRLPOOL OVEN
Model GBS307PRY01
Near Leander, TX 78641
Kimo
Job Details: 12/10/2021
"Arrived onsite for oven with broil not working. I tested oven in broil and found that the element wasnt turning on. I the gained access to the broil element and performed a continuity test and found that it showed open. I installed new element and tested in broil and found that unit is now working as designed. Job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062DEM00
Near Lockhart, TX 78644
Noah D
Job Details: 12/10/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit full of ice but the motor not turning. Jumped unit and found no turning. Ordering icemaker. Office to reschedule ; ordrng 1 W10884390 (ICEMAKER)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78759
Scott
Job Details: 12/10/2021
Arrived on site for water dispenser not working periodically. FZ and fresh food temps normal. Valve will activate when paddles are pushed ordering valves . No water leaks detected at time of service. Call to set return .; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Pflugerville, TX 78660
Matthew
Job Details: 12/10/2021
"Use bulky settings and deep water. SR#7732461443. Arrived onsite to replace previously diagnosed parts. Before replacing parts tested unit and found stored error code for off balance load, motor drive load over voltage. Called tech because no signs of gear case failure was apparent. Tech explained off balance load due to improper loading will cause secondary code for motor issue because motor will not reach full rpm. Tech recommended instructing customer on utilizing care guide,loading instructions as well as proper cycle selections. Tech also mentioned the Customer complaint of tearing cloths can be a sign of overloading due to wash plate not being able to agitate correctly.. Ran unit through test cycle and unit operates as designed.. job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03
Near Austin, TX 78703
Jacob
Job Details: 12/10/2021
Arrived onsite with the unit unthawed this time. Upon further inspection. Found that the fan was not working. Replaced the kit rc. Turned the unit on. Unit turned on with no issues. Let customer know to keep any eye on the unit and it should but up to temperature in about 8hrs to stick food back in. No issues at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model JJW2427DB01
Near Lakeway, TX 78734
Brandon
Job Details: 12/10/2021
"Arrived on site for customer complaint of Stuck Key error code, found failed console, ordering console.; ordrng 1 W11236891 (Console) and 1 Cnote (Office to reschedule)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78729
Scott
Job Details: 12/10/2021
"Arrived on site , replaced bearing . All checks normal. No lint build up ."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Round Rock, TX 78681
David S
Job Details: 12/10/2021
Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found fault code f7e1 no heat. I put the unit through a diagnostics cycle and found it filling with water but the motor not pumping. I could feel the motor humming. I quoted customer for the sump and motor assembly. I replaced the sump and motor assembly with new. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBW00
Near San Marcos, TX 78666
Andrey
Job Details: 12/10/2021
"Arrived on site to test unit for ice production, tested unit found water pressure now at 60 psi and water valve is supplying water correctly, ran service test 56 found error E2 motor lost position, customer also wanted to replace ice container,no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78702
Jacob
Job Details: 12/10/2021
"Arrived onsite for unit still giving the same error code. Put unit in diagnostics and got the same error code. Erased error code and ran through an automatic diagnostics, unit passed with no issues. Ran unit through a quick wash and normal cycle. Unit did not comeback with the error code in both modes. No leaks at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/10/2021
Arrived on site to diagnose a dishwasher that is leaking. Found vent and door gasket not fully sealing. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found after service was performed.
We serviced a
WHIRLPOOL WASHER
Model MVWB955FC1
Near Leander, TX 78641
David Z
Job Details: 12/10/2021
Arrived on site to follow up on washer not filling. Installed new valve and tested unit. Verified all functions are working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS1
Near Georgetown, TX 78628
Tommy
Job Details: 12/10/2021
Arrived onsite for dishwasher not filling upon arrival found valve wasnt plugged in properly. Tested and filled 5 times unit is operating as designed Job Completed.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS5
Near La Grange, TX 78945
Noah D
Job Details: 12/10/2021
"Arrived on site to inspect unit for not cleaning dishes well, upon inspection found the unit sudsy and working normally, checked functions and found the unit filled with soapie water even when not loaded. Checked rack and found wheels missing, ordering wheels. Office to reschedule ; ordrng 1 W10195416 (Wheels)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX535HPS01
Near Austin, TX 78733
Luis
Job Details: 12/10/2021
"Arrived on site. Diagnosed noise from recirculating pump,replaced pump ran diagnostics all test passed noise no longer present"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Kyle, TX 78640
Kevin
Job Details: 12/10/2021
"Arrived on site and inspected dryer and found it is heating properly but airflow is showing restricted on meter. Check out the picture. Vent to the exterior of the home will need to be clean/cleared for dryer to be working properly again. Took one picture of airflow meter, job complete"
We serviced a
MAYTAG WASHER
Model MHWC7500YW0
Near Austin, TX 78759
Scott
Job Details: 12/10/2021
"Arrived on site ,replaced motor and mcu. Ran diagnostic. No error codes . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/10/2021
Arrived on site to diagnose a refrigerator that is not producing ice or dispensing water. Found waterline from wall interior breaking down clogging single valve and filter. Flushed line and replaced valve. Tested unit and found all is functioning properly at this time and no leaks were found at time of service
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Leander, TX 78641
Kimo
Job Details: 12/10/2021
"Arrived onsite for a refrigerator with no lights and the water dispenser not working. I gained access to the led module in the fc and found the connection good there. While checking led I found that the freezer door rial broken, I checked the pantry ui and found water damage. I am ordering 1x w10815668 pantry door with ui,1x w10512203 harness.And 1x w10625070 freezer door right rail to fix freezer door. Office to reschedule. MfrRef # 7732407037; ordrng 1 W10815668 (Pantry door with ui) and 1 W10512203 (Harness) and 1 W10625070 (Freezer door right rail)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS01
Near Georgetown, TX 78626
Tommy
Job Details: 12/10/2021
"Arrived onsite for oven linear damaged after clean cycle. Upon arrival found linear for top and bottom oven damaged took photos to document and called techline Sr #7732456721
We serviced a
KENMORE DISHWASHER
Model 665.13263K114
Near Buda, TX 78610
Leonardo
Job Details: 12/10/2021
Arrived on site to test unit for unit not heating. Found broken element
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290VEM8
Near Cedar Park, TX 78613
Justin
Job Details: 12/10/2021
"Arrived on site for a refrigerator that was not dispensing water. Upon arrival the customer stated that they would like both RC gaskets replaced, and to purchase two water filters. I tested the unit and could hear the valve energize, but no water would dispense. The customer did not have their filter bypass, so I could not verify if the filter head was faulty. I gained access to the valve and checked voltage to it with the water dispenser pad pressed. I found it good. This indicates a possible valve or filter head failure. I informed the customer that I will quote him for the filter head, but bring the valve as well. I am ordering all three parts to return and install.Office to reschedule. ; ordrng 2 W10830046 (RC Gasket)s and 1 W11346623 (Filter Head) and 1 WPW10420083 (Valve)"
We serviced a
GE WASHER
Model GTW460ASJ6WW
Near Austin, TX 78746
Kevin
Job Details: 12/10/2021
"Arrived on site and replaced lid latch diagnosed on previous visit, after replacement ran spin test in diagnostic cycle and it is working properly. job complete"
We serviced a
KENMORE DRYER
Model 796.6162231
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/10/2021
Performed routine maintenance for dryer. Tested unit and found all is functioning properly at this time. No further repairs needed and advised customer on findings.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Georgetown, TX 78633
Lou
Job Details: 12/10/2021
"Arrived on site to inspect microwave not heating and display not working. Upon further inspection, I found the display missing digits. Tested the unit with a cup of water and it failed to heat. Pulled the unit from the wall and tested the switches and magnetron. I found the monitor switch and secondary switch on the right side were bad. Magnetron was good. I removed and replaced their control kit and switches and retested and unit is operating as designed. After re-installing the unit, I retested and it continues to operate as designed. Job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78739
Robert
Job Details: 12/10/2021
Arrived on call for complaint of some of the lights not working. Found the bottom left light the cause of that string of lights to not work. After replacing module all lights return to normal.
We serviced a
GE WASHER
Model GTW460ASJ7WW
Near Austin, TX 78726
David Z
Job Details: 12/10/2021
Arrived on site to install new inlet valve to resolve seeping valve. Installed new inlet valve and tested hot and cold fills. Verified both are working and no drip is present. . Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, TX 78633
Wesley
Job Details: 12/10/2021
Arrived onsite and installed the kickplate properly and advised customer on repair. Unit is now operating as designed. All checks good.
We serviced a
FRIGIDAIRE WASHER
Model ATF6700FS2
Near Leander, TX 78641
Justin
Job Details: 12/10/2021
We serviced a
FRIGIDAIRE WASHER
Model ATF6700FS2
Near Leander, TX 78641
Kimo
Job Details: 12/10/2021
(2man) Arrived onsite to install previously inspected parts. Upon inspection I found that the washer door sagging keeping it from closing properly. Installed new hinge and found that the door now closes properly. We the removed dryer from the top of unit to gain access to the control and removed and install new control. We then tested unit and found that it now operates as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Bee Cave, TX 78738
Luis
Job Details: 12/10/2021
"Arrived on site for water leaking. Found water in fresh food compartment not draining,removed drain extension in compressor compartment,found obstruction in drain tube,replaced drain tube extension. Defrosted ice build up in drain pan in fresh food compartment,repaired drain pan,checked water flow through drain good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5YHAXNL
Near Killeen, TX 76542
Tyler
Job Details: 12/10/2021
Arrived on site for refrigerator not allowing for filter installation. Upon arrival confirmed complaint. Found after further inspection that inner lock asm with the housing was wtuck and not rotating with filter to lock it in place.During repair found new housing was defective and damaged. Will need office to reschedule with customer once availability of part is known; ordrng 1 WP2186443 (Housing)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Noah D
Job Details: 12/10/2021
"Arrived on site to inspect unit for not turning on, upon inspection found the unit was not being supplied water causing a grinding sound, turned on water and tested. Complete"
We serviced a
FRIGIDAIRE FREEZER
Model FFFU14F2QWP
Near Austin, TX 78732
David Z
Job Details: 12/10/2021
"Arrived on site to diagnose stand alone freezer that gets stuck on defrost cycle. At time of service unit was working fine. But customer said it does hang up. Recommended we replace the defrost timer to resolve. Replaced timer. Verified unit coming on and working as designed. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model KVUC606KSS0
Near Austin, TX 78737
Leonardo
Job Details: 12/10/2021
Arrived on site to replace board. Found wrong board. Took picture of new board and sent them to Shana for part research. ; ordrng 1 Partresearch (Part research)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Salado, TX 76571
Jonathan S
Job Details: 12/10/2021
"Arrived on site for refrigerator tripping circuit breaker. Customer stated that it had tripped circuit breaker about 3 days ago. Inspected unit and work. Performed diagnostics mode and tested all components. Activated defrost cycle and measured amp draw in defrost cycle and found at 7 amps. Called NEW tech support and spoke with Mark. He stated anytime a circuit breaker trips more than 3 times that it has to be replaced. Confirmation # 16460882. At time of service unit test good, no water leaks detected during service."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Matthew
Job Details: 12/10/2021
Arrived onsite for range handle loose. Upon inspection found screw striped and leaving handle loose. Replaced screw and tested. Handle is now secured. Jon complete
We serviced a
MAYTAG WASHER
Model WFW5620HW0
Near Georgetown, TX 78633
Wesley
Job Details: 12/10/2021
Arrived onsite for stuck in control lock. and provided customer instruct on child lock. Also tested for functions. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Manchaca, TX 78652
Luis
Job Details: 12/10/2021
"Arrived on site for no ice. Ran diagnostics freezer thermistor reading 13 and evaporator thermistor reading -18,weak air flow from evap fan,loud noise running ice box fan. Removed evaporator cover found evaporator incased in ice,ran defrost heater and not powering on. Defrosted evaporator diagnosed a failed thermal fuse in harness will order a new harness customer will defrost unit 24hrs before return visit ; ordrng 1 W11396530 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Austin, TX 78734
Brandon
Job Details: 12/10/2021
"Arrived on site for customer complaint of no water flow and no lights in unit, customer states the filter is new, I removed filter, water flow tested good, found failed filter housing, also found failed led power supply control. Ordering parts.; ordrng 2 WPW10515057 (Loght)s and 1 WPW10515058 (Light)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ00
Near New Braunfels, TX 78132
Andrey
Job Details: 12/10/2021
"Arrived on site to test unit for no ice production, tested unit found ice maker not responding to diagnostics, replaced ice maker tested unit, ice maker completed cycle but water valve did not activate, took voltage at water valve, got nothing, replaced water valve, but ice maker is now responding to diagnostics, removed harness and Check the resistance readings on thermal fuse and got open , replaced it with old harness and got ice maker to complete full cycle with water fill, if no ice production problem is not resolved, will need new harness on return visit, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Austin, TX 78737
Leonardo
Job Details: 12/10/2021
"Arrived on site to test unit for inner light not coming on. Found burned out light, replaced light test unit and unit test good job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Killeen, TX 76549
Tyler
Job Details: 12/10/2021
"Arrived on site for dryer not heating. Upon arrival confirmed complaint and found after further inspection that the element and high5 limit cut off had failed. Found that exhaust hose and a major vent clog within wall of home causing ,ah or water build up within exhaust hose. Replaced both element and cutoff, & instructed customer to get a dryer vent cleaning ASAP before attempting to start dryer. Unit functioning as designed call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Andice, TX 78628
Justin
Job Details: 12/10/2021
"Arrived on site for a microwave not heating.
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Austin, TX 78738
Brandon
Job Details: 12/10/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from bellow, I replaced bellow, unit tested good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2322MBD
Near Florence, TX 76527
Lou
Job Details: 12/10/2021
"Arrived on site to inspect refrigerator ice dispenser not dispensing. Upon further inspection, the customer advised that the ice doesnt dispense and the bin was recently replaced and when they go to get ice, the bin pushed the FC door open. I tested the dispenser and it dispensed ice. I removed the bin and found the crushed/cube rod was bent and the rod bracket that secures it to the bin had broken feee from the bin and the rod was not making good contact when placing the bin in its place. I replaced the bin and retested and unit is operating as designed. I demonstrated on how to install the bin correctly after removing it. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78132
Andrew
Job Details: 12/10/2021
Arrived on site to test unit for element not engaging. Found error code f7e1(no heat). Ran diagnostics and element did not engaging. Removed kick plate and found right side connection just dangling. Resistance on element is good. Secured connection and cleared error code. Unit now working as designed. Customer stated water temp in home has been an issue and is currently in the process of getting temp issues corrected. No leaks detected. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Jarrell, TX 76537
Lou
Job Details: 12/10/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main wiring harness with final block and tested. I found the breaker to be a GFCI breaker and it would not reset to allow me to test the unit. I tested all components at the back of the unit and all are within range of ohms testing. I advised the customer of my findings and repairs and recommended that they have their builder or an electrician check the breaker and the outlet to make sure theyre both wired correctly. No further repairs to the unit needed at this time. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/10/2021
Arrived on site to diagnose a range with an oven not turning on. Found failed bake ignitor and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near New Braunfels, TX 78130
Andrey
Job Details: 12/10/2021
"Arrived on site to test unit for door not closing, tested unit found door catch broken, replaced catch, customer stated that unit only drys on power dry, put unit into diagnostics and found error F4E3, restricted airflow, preformed test with vent tester , and unit test poor and good while unplugged from exterior vent, advised customer to hire a professor to clear vent, tested unit in other drying settings and all heated up normally, job complete"
We serviced a
MAYTAG WASHER
Model MVWB855DC
Near New Braunfels, TX 78130
Andrey
Job Details: 12/10/2021
"Arrived on site to test unit not draining properly, tested unit found water valve leaking causing the pump to turn on intermittently, need valve assembly to fix issue, office to reschedule ; ordrng 1 W11096285 (Water valve assembly)"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near New Braunfels, TX 78132
Andrey
Job Details: 12/10/2021
"Arrived on site to test unit for ice production, tested unit found ice maker did not have any water in it, ran ice maker fill test heard the valve activate but no water, check water at dispenser and got nothing, pulled unit out and noticed that the water line was kinked, secured water line correctly, now getting water at dispenser, and ice maker, advised customer to monitor ice maker and if there is no ice production within 24 hours, to call use back, if returning, will need ice maker, ice box fan and main control, no leaks detected job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2665XEM8
Near New Braunfels, TX 78130
Andrew
Job Details: 12/10/2021
"Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Replaced ice maker, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Braunfels, TX 78130
Andrew
Job Details: 12/10/2021
"Arrived on site to replace previously diagnosed control board. Customer stated unit has been working good since initial visit. Replaced control as a precautionary as initial diagnosis found multiple issues with pressure switch. Calibrated unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 12/10/2021
Arrived on site to test unit for no display. Found interior light working but no display. Ordering new boards ; ordrng 1 W11342846 (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS1
Near Killeen, TX 76542
Tyler
Job Details: 12/10/2021
"Arrived on site for dishwasher not cleaning dishes or heating correctly nor was it opening the soap dispenser per customer on arrival. Upon further inspection found no error codes and diagnostics checked resistance to the following parts: Element 12.6ohms, owi 39.6kohms at room temp, wax motor 1.98kohms. Found that the OW licensor was not within room temp resistant specs also found that the main control was failing to Send power to the wax motor to dispense the soap and found that even though the heating element kicked on and diagnostics there was a lot of rusting damage done to the heating element. Also found door gasket failing on both sides causing water to leak from door. Will need office to get autho from ahs and part availability before rescheduling ; ordrng 1 W11084121 (Owi) and 1 WPW10319027 (Spray arm) and 1 W11498831 (Gasket) and 1 Cnote (Need ahs autho) and 1 W10518394 (Element)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Georgetown, TX 78633
Wesley
Job Details: 12/10/2021
Arrived onsite for report of unit putting holes in clothes. Did not find any obvious burrs or catches. Replaced wash plate Unit is now operating as designed. Advised customer on repair. Advised customer to continue using fabric bags and gentle cycles as needed.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Hubbard, TX 76648
Jonathan M
Job Details: 12/10/2021
"Arrived on site for refrigerator thats not cooling. Inspected unit and work area. Found a mass of evidence of a defrost issue in the freezer section. Attempted to place the unit in service diagnostics but was unable to do so. Duty and ability to test defrost circuit, ordering all potential parts needed for repair. Office will need to contact customer about a return date due to out of stock and PSP items. Please schedule a return trip for two hours due to drive time and potential need for defrosting the evaporator.; ordrng 1 W11546681 (Freezer harness) and 1 WPW10384183 (Fc thermistor) and 1 W11546981 (Heater) and 1 W11546609 (Control)"
We serviced a
GE DISHWASHER
Model GDT695SSJ0SS
Near Austin, TX 78732
Brandon
Job Details: 12/10/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from sump and possibly motor, ordering parts. ; ordrng 1 WD18X22782 (Sump)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PFAA
Near Austin, TX 78732
Brandon
Job Details: 12/10/2021
"Arrived on site for customer complaint of unit not dispensing ice, found failed auger motor, ordering auger motor and bar. ; ordrng 1 242221501 (Auger motor) and 1 241726501 (Bar)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Kimo
Job Details: 12/10/2021
"Arrived onsite for oven door not closing properly. Upon inspection I found that the hinges where not inserted properly, I adjusted the hinges and found that the door now closes normally and seals properly as well. Unit operating as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near San Marcos, TX 78666
Tyler L
Job Details: 12/10/2021
"Arrived on site for complaints of no heat. Found unit with no power, not responding. Found proper voltage to the control. Found diode looking burnt up. Replaced diode with no change. Will need control and fuse, office to reschedule.; ordrng 1 W11175576 (Control) and 1 W10138793 (Fuse)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6LF7GS4
Near Kempner, TX 76539
Al
Job Details: 12/10/2021
Arrived to inspect ice maker not working. Confirmed the complaint and replaced it and it cycled and was harvesting when I left.
We serviced a
GE COOKTOP
Model JGP963SEK1SS
Near Austin, TX 78738
Brandon
Job Details: 12/10/2021
"Arrived on site for customer complaint of FL and LR burners not lighting properly all the time, I found burner heads and caps need replacing, ordering parts to be sent to customer. ; ordrng 1 WB16K10055S2C (Burner head) and 1 WB16K10056S2C (Burner head) and 1 WB29K10023S2C (Burner cap) and 1 WB29K10024S2C (Burner cap) and 1 Cnote (Ship parts to customer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXF01
Near Harker Heights, TX 76548
Tyler
Job Details: 12/10/2021
"Arrived on site for refrigerator not cooling and building up ice in FC evap cover. Upon arrival confirmed complaint. Found defrost issue in FC. After running diagnostics tests I found following results: Rc thermistor 6.8kohms, FC 18kohms (both thermistor readings matched per temps I found while on site and wi5hin range.) after further testing I found bimetal was stuck open and not allowing unit to defrost properly. Will need office to reschedule once availability of part/s is known. Will need hv control as well as defrost harness asm. Also instructed customer on defrosting method before our return at least 24hrs in advance. ; ordrng 1 W10688625 (Bitmetal harness asm)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Kimo
Job Details: 12/10/2021
Arrived onsite for dishwasher not filling with water. I checked the water valve at the wall and found good water pressure there I put unit into diagnostics and found code stored for no water. I then ran diagnostics cycle and found that the water inlet valve not operating properly filling slowly.I then ran the sump and motor after the tub was filled and found the sump and motor humming like it wants to run but nothing is actually happening. Office to reschedule ; ordrng 1 W11414076 (Sump and motor)
We serviced a
WHIRLPOOL DRYER
Model WGD6120HW0
Near Austin, TX 78745
Kevin
Job Details: 12/10/2021
"Arrived on site and inspect dryer and found igniter is working but there is no flame. Replaced coils and this had no affect, replaced igniter and this had no affect, replaced control board and this had no effect. Confirmed there is gas running to the unit. Confirm connections on flame sensor are good. Will need to bring back flame sensor, harness, and burner assembly; ordrng 1 W11164049 (Harness) and 1 8576353 (Burner assembly)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near San Marcos, TX 78666
Tyler L
Job Details: 12/10/2021
"Arrived on site for complaints of burning smell. Used cup of water to test heat functions, and found unit is heating properly. Found no loose connections and no discoloration on wires or connectors. Found fan motor shorted out, showing open circuit. Spoke to SW. Called safety #7732434261. Will need fan and control to complete repair. Office to reschedule.; ordrng 1 W11441128 (Fan) and 1 W11175576 (Control)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78750
David Z
Job Details: 12/10/2021
"Arrived on site to diagnose ice machine that is not producing any ice. On arrival I opened the door and saw a drip coming from the front of the console area. Removed cover and found ice sheets stacked 4 high. Found a wire on the cutter grid broken, causing it not to be able to slice into cubes Replaced cutter grid and verified its heating properly.Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RVAXVB01
Near Austin, TX 78746
Luis
Job Details: 12/10/2021
"Arrived on site for no ice. Ran diagnostics on optics,optics failed diagnostics,replaced defective optics,power cycled unit,icemaker ran through a cycle and filled with water.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RVAXVB01
Near Austin, TX 78746
Luis
Job Details: 12/10/2021
"Arrived on site for no ice. Ran diagnostics on optics,optics failed diagnostics,replaced defective optics,power cycled unit,icemaker ran through a cycle and filled with water.
We serviced a
WHIRLPOOL OVEN
Model WFE505W0HS1
Near Temple, TX 76504
Jonathan S
Job Details: 12/10/2021
"Arrived on site for range having error F1-E0 and front right burner only works on high. Inspected unit and work area. Mead voltage to unit and found correct. Found internal control fault. Found failed burner switch.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Elm Mott, TX 76640
Jonathan M
Job Details: 12/10/2021
Arrived on site for a wash machine that wont agitate. Inspected unit and work area. The customer advised the issue was not with the unit not agitating but not spinning out the clothes. Ran the units are diagnostics and found an F7 E1 (basket speed fault). Attempted to run the unit and a manual spin test and found the motor buzzing but not moving. Went through various checks on the unit and found the motor windings good. Checked for resistance through the motor and found proper resistance. Spoke to PR and he had me run various checks through the board. Was advised the issue is most like it with the track in the main control but to bring the capacitor and motor just in case. Ordering parts and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10890624 (Motor) and 1 W11428524 (Capacitor) and 1 W11170317 (Control)