Service History 1809 - Appliance Express

Near Austin, TX 78723

Nathaniel B.

Job Details: 04/03/2018

Model WDT920SADM2, Autho. WE46800EPL1, found dispenser spring loaded door gasket came out of the door on dispenser installed dispenser will test for leaks on return, will need to order main control due to mounting studs on back side of control broke and not able to mount main control, will order main control, skyped office parts and talked to chase and will reschedule for 4/5/18, no water leaks at time of call, left unit unplugged under sink until repaired.

Near Buda, TX 78610

Brandon

Job Details: 04/03/2018

Arrived on site for no ice production, found power getting to ice maker, found bad ice maker. I replaced ice maker, unit tested good. Water lines were dry at time of service.

Near Buda, TX 78610

Brandon

Job Details: 04/03/2018

Arrived on site for no ice production, found power getting to ice maker, found bad ice maker. I replaced ice maker, unit tested good. Water lines were dry at time of service.

Near Lakeway, TX 78738

Connor M.

Job Details: 04/03/2018

KUDS35FXSSA kitchenaid dishwasher Arrived on site to repair unit for damaged control and harness. Replaced harness and control. Unit working properly after repair. No leaks detected.

Near Buda, TX 78610

Brandon

Job Details: 04/03/2018

Arrived on site for washer not spinning, found motor coupling was broken, I replaced the motor coupling, unit tested good. Water lines were dry at time of service.

Near Georgetown, TX 78633

Mike C.

Job Details: 04/03/2018

Whirlpool dishwasher WDTA50SAHZ0 Arrived to find unit with no lights or operation. Checked voltage at junction box and found 122 volts. Removed door panel and found connector from user interface to main control was unplugged. Made a good connection and checked operation, checked good with no water leaks.

Near Kempner, TX 76539

Dona

Job Details: 04/03/2018

Arrived on site for control not functioning. Found main control with no led supply. Tested incoming voltage checked good at the wall. No shifter fault. Replaced faulty control. Verified operations unit checked good. All water connections dry.

Near Driftwood, TX 78619

Brandon

Job Details: 04/03/2018

Arrived on site for dishwasher not coming on, I removed the outer door and found power getting to main control board and UIB, found bad UIB. I replaced UIB, unit tested good, water lines were dry at time of service.

Near Pflugerville, TX 78660

Steve C.

Job Details: 04/03/2018

Arrived on site to replace the control due to unit not cooling and display flashing. Replaced the control and put code 0302 and tested the unit. Unit works properly and advise customer to wait 24 hours for the unit to start freezing and cooling. All water connections were dry at the time of service.

Near Bee Cave, TX 78738

Connor M.

Job Details: 04/03/2018

KOST100ESS01 kitchenaid oven Arrived on site to insoect unit for cosmetic damage. Found dent on oven console. When attempting to uninstall unit to replace i fiund unit is being held by the two mounting screws about an inch off of the cavity floor. Did not uninstall. Recommended contacting builder so unit can be installed correctly as to avoid any injury or property damage. Also found foil on bottom above hidden elemnt which has fused to the ceramic paint. This is a non repairable issue. Also informed customer to bring this to builders attention as there is nothin we can do to repair it. Ordering console for return. Part is an expart. Office to schedule directly. Customer to inform us if unit is replaced.

Near Canyon Lake, TX 78133

Daniel A.

Job Details: 04/03/2018

WRS325FDAM02 Refrigerator not cooling/freezing. Defective overload/relay on compressor. Replaced start device. Verified compressor operation/fan motor operation. Verified normal operation after service

Near Bee Cave, TX 78738

Connor M.

Job Details: 04/03/2018

WDF540PADM3 whirlpool dishwasher Arrived on site to test unit for not drying dishes. Found unit working as designed. Instruct on proper use. No leaks detected.

Near Bee Cave, TX 78738

Connor M.

Job Details: 04/03/2018

WGD85HEFC0 whirlpool dryer Arrived on site to test unit for flames coming into drum and getting way too hot. Found unit needs orifice conversion for propane. Ordering for return. Office to schedule directly.

Near Georgetown, TX 78628

Jonathan S

Job Details: 04/03/2018

Whirlpool washer model# WFW87HEDW1. Leaking water.

Near Copperas Cove, TX 76522

Dona

Job Details: 04/03/2018

Arrived on site for no cool in freezer, found at time of service unit was cooling in freezer and fridge ice maker was making ice. Frost pattern looked even, temps checked good. Per customer complaint and description unit will intermittently cool in freezer per service pointer diagnosis unit will need new adaptive defrost controller as it is allowing for unit to stay in defrost too long. All water connections dry. No service office will call to give reschedule date.

Near Round Rock, TX 78665

Mike C.

Job Details: 04/03/2018

Whirlpool dishwasher WDT780SAEM Arrived to find water standing in unit and not draining out. Found drain pump is running but not pumping water out. Found customer had a new garbage disposal installed and the drain plug for dishwasher was not removed. Removed knock out plug and checked operation, found unit to drain and no water leaks were found.

Near Bee Cave, TX 78738

Connor M.

Job Details: 04/03/2018

WED4800BQ1 whirlpool dryer DR620-129.99 arrived on site to test unit for not turning on. Found no voltage to machine. Checked breaker and found it turned off. Tunred breaker on and tested unit. Unit now running. Ran vent test inside unit per protocol, foundunit did not pass test. Attempted to locate venting output to check cycle temps and air movment but it is located on the roof of home. Informed customer there may be an existing issue with homes venting. If customer needs to run cycles of clothing more than once or if towels need extra time I advised customer the venting will need to be checked by builder or a professional. Made aware of proper venting and potential fire hazard. Collected payment via check.

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/03/2018

Maytag washer model # MVWC200XW3. Not washing or spinning.

Near Bellmead, TX 76705

Mike G.

Job Details: 04/03/2018

WFW75HEFW0, Arrived on site for unit Shaking violently.checked unit and found that the shipping bolts were not removed, removed shipping bolts and checked unit and unit checked fine at this time... no water leaks at time of srv....

Near Bellmead, TX 76705

Mike G.

Job Details: 04/03/2018

Near Burnet, TX 78611

Thomas L.

Job Details: 04/03/2018

Arrived on site to inspect dryer not drying. Customer advised she has to dry her clothes three times or more to get them dry. Verified ohms at the heating element and it read open. Checked the heating element and found it burnt and broken. Office to order element, cutoff and schedule return service. 04/09 MS

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/03/2018

Whirlpool refrigerator model #WRF993FIFM00. Not making ice and refrigerator compartment not cooling

Near Waco, TX 76705

Mike G.

Job Details: 04/03/2018

WTW5000DW1, Arrived on site for unit not spining out, checked unit and found no error codes and found that the customer is using to much soap talked to customer about how much soap to use and checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time....

Near Waco, TX 76705

Mike G.

Job Details: 04/03/2018

Near Austin, TX 78704

Luis

Job Details: 04/03/2018

Refrigerator-replaced water paddle

Near Harker Heights, TX 76548

Dona

Job Details: 04/03/2018

Arrived on site for unit frosting over. Found evaporator thermistor resistance too high. Replaced thermistor, checked heater was at 32 ohms, checked in spec. No other saved errors on control. Customer asked to allow for unit to completely defrost. So left unit in an off position until completely defrosted. No water connections

Near Austin, TX 78745

Brandon

Job Details: 04/03/2018

Arrived on site for dryer not heating and timer not advancing, found bad timer, replaced timer tested good. Also tested heating element and all t-stats, tested good.

Near New Braunfels, TX 78132

Daniel A.

Job Details: 04/03/2018

WMH31017FS0 Unit shows door open when closed. Replaced upper/lower interlocks-switches. Checked wiring. Verified normal operation after service

Near Waco, TX 76710

Mike G.

Job Details: 04/03/2018

WRS325FDAW04, Arrived on site not unit not making ice checked unit and found that the STRIPPER, ICE has broken unit will need icemaker replaced ordering part per KC r/s next apt for 4/5/18 customer will not be home and would like next apt for 4/10/18 chexked unit for water leaks and no leaks found at time of srv....

Near Waco, TX 76710

Mike G.

Job Details: 04/03/2018

Near Austin, TX 78729

Cliff

Job Details: 04/03/2018

Kitchenaid wine cooler WUW35X24DS. Arrived on site to diagnose and ice machine that is making noise. Tested all functions of unit and found no mechanical failures at this time. Advised homeowner noises their hearing our normal operation due to multi speed parts and freon expansion. No repairs needed at this time and all is working properly.

Near Marble Falls, TX 78654

Thomas L.

Job Details: 04/03/2018

Arrived on site to install previously diagnosed and ordered parts. Removed unit from the wall and removed and replaced the upper and lower sensors. Tested unit and unit tested good.

Near Temple, TX 76502

Mike G.

Job Details: 04/03/2018

WRF555SDFZ03, Arrived on site for unit FREEZER DOOR ALARM GOES OFF, checked unit and found that the freezer door liner is Warped and is not letting door shut properly unit will need door replaced ordering part and talked to customer about that it will take 4 to 8 weeks to get door in and that office will call to r/s when door comes in checked unit for water leaks and no leaks found found at time of srv...

Near Temple, TX 76502

Mike G.

Job Details: 04/03/2018

Near Temple, TX 76502

Mike G.

Job Details: 04/03/2018

Near Temple, TX 76502

Mike G.

Job Details: 04/03/2018

Near New Braunfels, TX 78130

Diego G.

Job Details: 04/03/2018

Arrived on site. Check for no cool issues. Found compressor not kicking on. Found relay completely faulty. Replaced relay, all functions tested OK. Instructed customer to allow 24 hours for unit to completely cool down. No leaks present. Job complete

Near New Braunfels, TX 78130

Diego G.

Job Details: 04/03/2018

Near New Braunfels, TX 78130

Diego G.

Job Details: 04/03/2018

Near Austin, TX 78758

Scott

Job Details: 04/02/2018

Near Austin, TX 78758

Scott

Job Details: 04/02/2018

Near Austin, TX 78731

Scott

Job Details: 04/02/2018

Arrived on site for washer leaking from back . Checked bellow and all water and drain connections inside and out . With back of unit off ran diagnostics cycle no error codes . When unit went into drain cycle , drain stand pipe would overflow on to floor . Unplugged unit to stop drain pump and let water receded back down drain . Had to do this several times to get unit completely drain of water . No water leaks detected with unit itself at time of service . Did inform customer

Near Austin, TX 78731

Scott

Job Details: 04/02/2018

Arrived on site for no heat oven . Found igniter not heating at all , gettin good voltage to igniter . Replaced igniter and now getting good flame . Ran oven up to preheat all checks good . No gas leaks detected at time of service . Job complete

Near Temple, TX 76502

Dona

Job Details: 04/02/2018

Arrived on site for flickering hood light and light staying on constantly unless bulb removed. Found interlock switches causing flicker replaced secondary and primary. Unit no longer flickers. Relay on control 7104 is stuck will not allow for light to turn off. Chase assisted with parts office will call with reschedule date.

Near Austin, TX 78732

Paul

Job Details: 04/02/2018

Whirlpool Range Model WFG770H0FZ0. Arrived onsite for the range with the RR burner not lighting. I replaced the burner valve switch harness that was diagnosed as defective on the previous visit. I tested the open top burners and they are all working as designed. There were no gas leaks present at the time of service. Call complete.

Near Austin, TX 78732

Paul

Job Details: 04/02/2018

Near Austin, TX 78748

Luis

Job Details: 04/02/2018

Refrigerator-replaced ui

Near Burnet, TX 78611

Thomas L.

Job Details: 04/02/2018

Arrived on site for leaking icemaker. Found slow turning module motor causing icemaker to overfill. Replaced icemaker. All water connections were dry at time of service

Near Temple, TX 76502

Dona

Job Details: 04/02/2018

Arrived on site for customer states that wrinkle shield not working. Tested timer and wrinkle shield is working to spec. Instructed customer on operation of wrinkle shield option. Explained to customer that customer instructs are not covered at this time in warranty. Enamel is not coming off, there was a sticker inside drum. Customer refuses to pay for services. Spoke with Jordan bill customer.

Near Austin, TX 78739

Luis

Job Details: 04/02/2018

Refrigerator-replaced evaporator fan motor

Near Cedar Park, TX 78613

Cliff

Job Details: 04/02/2018

Kitchenaid refrigerator KRMF706EBS01. Arrived on site to diagnose a refrigerator that is not dispensing ice. Found condensation frozen on the underside of ice chute and torn gasket on ice chute. This has caused ice buildup around the dispenser motor and dispenser motor has failed as well. Motor and chute will need to be replaced to complete repairs.

Near Austin, TX 78737

Luis

Job Details: 04/02/2018

Freezer replaced sensor and main control

Near Austin, TX 78737

Luis

Job Details: 04/02/2018

Freezer- replaced main control and thermistor

Near Austin, TX 78737

Luis

Job Details: 04/02/2018

Freezer- replaced main control and thermistor

Near Temple, TX 76504

Dona

Job Details: 04/02/2018

Arrived on site for unit not advancing after fill cycle. Selected normal cycle, unit senses, fills, agitates, drains, rinses and spins. No saved error codes. Checked all wash temps, cold, warm and hot all functioning correctly. Unit is working to mfg specification. Recalibrated unit. All water connections dry.

Near Buda, TX 78610

Connor M.

Job Details: 04/02/2018

WFG505M0BS0 whirlpool oven Arrived on site to test unit for oven temps off and burner on top taking too long to ignite. Fiund oven temps off beyond calibration. Ohmed sensor and it showed open. Ordering sensor. Burner on top had burner cap on incorrectly. Retuneign with oven sensor only. Customer requesting cm only.

Near Buda, TX 78610

Connor M.

Job Details: 04/02/2018

MFI2569YEM0 may tag refrigerator Arrived on site to test unit for mot cooling. Found failed control. Replaced and programmed. Unit working properly, no leaks detected.

Near Horseshoe Bay, TX 78657

Thomas L.

Job Details: 04/02/2018

Arrived on site for no spin and no agitation. Found neither worked because the drive coupling had dialed . Removed and replaced. Tested unit. Operations are now correct. No leaks observed.

Near Austin, TX 78726

Cliff

Job Details: 04/02/2018

Kitchenaid dishwasher KDTE254EWH2. Arrived on site to diagnose a dishwasher that is leaking from the door intermittently when cycling. Tested unit and found upper rack rail on the right side has abnormal resistance at full in position and calcium build up at the top and sides of inner door panel. Contacted tech line and spoke with Kathy she advised replacing both upper rack rails to correct leak issue as rails are keeping door from shutting properly. Replaced both upper rack rails and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.

Near Harker Heights, TX 76548

Dona

Job Details: 04/02/2018

Arrived on site for heating element not turning on in dry cycle. Replaced timer from previous tech order. Ran through cycle found unit is filling, washing, draining, dispenser is opening and heater is turning on. Drawing 5.3amps during dry cycle. All ops check good. All water connections dry.

Near Harker Heights, TX 76548

Dona

Job Details: 04/02/2018

Arrived on site for no drain, found open drain motor. Replaced ran through cycle. Verified all ops and all water connections dry. Unit check ok. No abnormal noises.

Near Austin, TX 78704

Robert

Job Details: 04/02/2018

Near Marble Falls, TX 78654

Thomas L.

Job Details: 04/02/2018

Arc onsite for no heat for right front burner.Found open switch contact and open element coil. Unit now heats properly.

Near Buda, TX 78610

Brandon

Job Details: 04/02/2018

Arrived on site for oven light not shutting off, found bad control board, I replaced control board, unit tested good.

Near Driftwood, TX 78619

Brandon

Job Details: 04/02/2018

Arrived on site for dishwasher not cleaning dishes. Found water level was good, but wash motor was not running, found bad wash motor. Customer is not wanting to go with repair at this time.

Near Bee Cave, TX 78738

Connor M.

Job Details: 04/02/2018

WDF330PAHB0 whirlpool dishwasher Arrived on site to test unit for filling and draining not starting cycle. Found sump not coming on in test mode. Confrimed no amp draw. Relay not closing. Will need control board to repair. Office to scheudle directly.

Near Bee Cave, TX 78738

Connor M.

Job Details: 04/02/2018

WED5000DW2 whirlpool dryer Arrived on site to install pulley for squeaking. Installed pulley and tested unit. Unit working properly. Instruct on proper venting and fire hazard.

Near Georgetown, TX 78633

Mike C.

Job Details: 04/02/2018

Whirlpool dishwasher WDT710PAHZ1 Arrived to check unit for not dispensing rinse aid. Put unit into diagnostics and ran a automatic diagnostics cycle and found when dispensing rinse aid, the proper amount did not dispense. Found dispenser faulty. Installed new dispenser and checked operation, checked good with no water leaks.

Near Austin, TX 78746

Luis

Job Details: 04/02/2018

Refrigerator-replaced freezer and fresh food leds

Near Dripping Springs, TX 78620

Brandon

Job Details: 04/02/2018

Arrived on site for dishwasher door slamming down, found link was broken. I replaced link kit, unit tested good.

Near Lakeway, TX 78738

Paul

Job Details: 04/02/2018

Whirlpool Refrigerator Model KFCS22EVMS8. Arrived onsite for the refrigerator that is freezing food in the crisper drawers. I found the dampener not closing properly. I replaced the dampener and the unit is working as designed. There were no water leaks present at the time of service. Call complete.

Near Austin, TX 78750

Cliff

Job Details: 04/02/2018

Whirlpool range WGE745C0FE00. Arrived on site to diagnose a range with oven lights that will not turn off. Tested unit and found upper and lower oven latches missing mounting screws preventing door switches from being pushed by door assemblies. Mounted upper and lower latches properly and tested unit. Found all is functioning properly at this time.

Near New Braunfels, TX 78130

Rudy D.

Job Details: 04/02/2018

Dishwasher.. Not clean dishes ... Replaced sump motor Assy after testing wash motor ... Test and ran cycle ok .. Chevk hoses and inlet valve for leak ok .. Job complete

Near Driftwood, TX 78619

Leonardo

Job Details: 04/02/2018

KitchenAid dishwasher not washing. Model#KDTM354DSS4. Arrived on site to test u it for not washing dishes. Test u it and found u it getting water in but wash motor not coming on. Test motor and motor getting power but not responding. Replaced sump and motor test unit and unit washing correctly no leaks present job complete.

Near New Braunfels, TX 78130

Rudy D.

Job Details: 04/02/2018

Near Waco, TX 76710

Mike G.

Job Details: 04/02/2018

NTW4605EW0, Arrived on site for unit not going pass wash checked unit and found that the actuator is bad replaced actuator and retested unit and found that the unit is now washing rinsing and draining and spining checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time.....

Near Waco, TX 76710

Mike G.

Job Details: 04/02/2018

Near Georgetown, TX 78633

Thomas L.

Job Details: 04/02/2018

Arrived on site to install previously diagnosed and ordered parts. Removed and replaced the inverter and magnetron. Tested unit and unit operated as designed.

Near Austin, TX 78731

Luis

Job Details: 04/02/2018

Refrigerator-diagnosed faulty house outlet

Near Georgetown, TX 78633

Mike C.

Job Details: 04/02/2018

Kitchen Aid dishwasher KDTM354DSS5 Arrived to find upper rack rails have rusted causing the welds to break. Installed new upper left and right tracks, checked operation and unit checks good. No water leaks were found on unit.

Near Georgetown, TX 78633

Mike C.

Job Details: 04/02/2018

Near Kyle, TX 78640

Robert

Job Details: 04/02/2018

Near Killeen, TX 76543

Dona

Job Details: 04/02/2018

Arrived on site for washer will not start all the time. Found lid switch and wiring harness to lid switch melted and welded together. Will need lid switch and wiring harness for repair. Melissa assisted with parts and office will call for reschedule. All water connections dry.

Near Austin, TX 78749

Brandon

Job Details: 04/02/2018

Arrived on site for UIB not responding, found bad UIB, parts are covered, ordering w10356493.

Near Woodway, TX 76712

Mike G.

Job Details: 04/02/2018

WED92HEFW0, Arrived for unit making noise checked unit by removing front panel and found that the screw to the Element bracket is loos, tighten screw and tested unit and unit no longer making noise checked and cleaned out all lent found from unit, unit checked fine at his time.....

Near Woodway, TX 76712

Mike G.

Job Details: 04/02/2018

Near Kyle, TX 78640

Leonardo

Job Details: 04/02/2018

Gas whirlpool range model#WFG520S0FS0. Arrived on site to test left front burner not igniting. Test unit and found burner cap to be dirty not allowing igniter to make contact. Cleaned burner head test unit and unit test good job complete no leaks present.

Near Waco, TX 76712

Mike G.

Job Details: 04/02/2018

JFFCC72EFP00, Arrived on site for TRIM PIECES ON SHELVES ARE COMING OFF-SHLEF WON'T SLIDE ALL THE WAY OUT, checked unit and found that two of the trim pieces are broken and will not let the slide out shelve slide out and will not lock in place the shlef assy will need to be replaced, checked unit after repair and slide out is not locking into place checked unit for water leaks and no leaks found at time of srv....unit checked fine at this time....

Near Waco, TX 76712

Mike G.

Job Details: 04/02/2018

Near Austin, TX 78758

Scott

Job Details: 04/01/2018

Near Hutto, TX 78634

Thomas L.

Job Details: 03/31/2018

Arrived on site for no spin or drain condition. Unit would not complete calibration mode. Found belt had slipped off pulleys. Reinstalled, recalibrated. Operations now normal and all connections are dry.

Near Pflugerville, TX 78660

Thomas L.

Job Details: 03/31/2018

Removed and replaced capacity compressor. Water connections were dry.

Near Austin, TX 78730

Luis

Job Details: 03/31/2018

Ice machine-replaced pump assembly and water valve

Near Austin, TX 78730

Luis

Job Details: 03/31/2018

Ice machine

Near The Hills, TX 78738

Luis

Job Details: 03/31/2018

Refrigerator-raised freezer door

Near The Hills, TX 78738

Luis

Job Details: 03/31/2018

Refrigerator-raised freezer door

Near Spicewood, TX 78669

Luis

Job Details: 03/31/2018

Ice machine-replaced recirc pump and drain pump

Near Round Rock, TX 78681

Thomas L.

Job Details: 03/31/2018

Arrived on site as neither icemakers were working. Temps in both ice maker compartment were at 5 degrees. Icemakers both past all diagnostics tests. Water valve worked in diagnostics. Average temps were good in diagnostics. Removed and replaced failed control board. Water connections were dry.

Near Austin, TX 78753

Scott

Job Details: 03/30/2018

Near Austin, TX 78753

Scott

Job Details: 03/30/2018

Arrived on site site for no heat , and poor drying . and toe kick retainers missing . Installed retainers . Ran diagnostics error for door latch . Checked latch all checked good connections all good . Door closing properly . Unit ran diagnostics with no issues . Heater came on . Did explain importance of rinse aid. No water leaks detected at time of service . Job complete .