"MVW7232HW1 Arrived on site for unit displaying F2E2. Upon arrival, entered diagnostics and found F0E3 overload and F2E2 HMI disconnect. Cleared codes. Proceeded to replace W11478526 panel UI and W11624943 control. Re entered diagnostics and ran overall checkup. Test passed and no stored errors. Unit is now functioning as designed. No water leaks detected at this time."

"Arrived on site to inspect unit for not draining. Upon closer inspection found error codes, f1e1, f3e1, f8e1 control, fault, pressure fault and long fill. Replaced control due to failure. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11652038"

Arrived on site for previous diagnosis parts. Installed the ice bin door and now the air gaps are gone. No water leaks detected during service. W11679939

"Arrived on site for frost building in freezer . Found solid ice below ice maker . Fan is making loud noise . Customer also mentioned control has changed temps couple times bye itself . Informed customer food will have to be removed prior to next visit . Ordering valve ,white silicone . No parts installed return set for 8/14; ordrng 1 W11562214 (Harness evap) and 1 Whitesilicone and 1 WPW10279909 (Valve) and 1 WP542638 (White grease)"

Arrived on site for a washer with f2e2. Further inspection found ui board was causing the issue. Washer was not moving forward with cycling stuck in drain mode. Check pump in ohms it was in range at 20.3ohms. Found ui had stuck buttons and replaced it Part#

"WRS331SDHM08 Arrived on site for unit not cooling. Upon arrival, evaporator fan motor was not running. Proceeded to disassemble and found wire connector disconnected. Re seated and confirmed unit has full frost pattern. Unit is now functioning as designed. No water leaks present at this time. No parts replaced"

"Arrived on site to inspect dishwasher error code. Upon further inspection, I placed the unit in diagnostics showing error code F9E1-drain pump error. Being as this is a new home and customer recently moved in, I first checked the disposal and found the knockout plug had not been removed. I removed the plug and cleared the error code and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

Arrived on site for washer not starting. On arrival found no errors but found motor control wasnt sending voltage to motor and replaced control wpw10384849. Tested unit and found it working as designed with no leaks call complete

Arrived on site to install previously ordered parts. Replaced control W11637583 and latch WPW10653840. Test unit and is now operating as designed. No leaks present at this time. Job complete

"Arrived on site to replace previously diagnosed parts. Replaced pump and motor assembly (W11416362) and console (W11416459). Tested unit, all components are properly engaging and unit is running as designed, no leaks detected, job complete."

"THis model is located down stairs. Lock box 1997. Arrived on site for refrigerator not cooling, says since it came from store it has never worked. Confirmed unit has power from plug. Found control was off. Turned cooling on at control and fans started. Compressor started. Unit working as designed. Call complete."

"Arrived on site to inspect dryer not working. Upon further inspection, found that that dryer is not receiving proper L1voltage. Unit will not power on. I have concluded that the outlet is bad/loose preventing the plug from making good contact while plugged in. The outlet will need to be fixed. I have left the dryer unplugged for safety reasons. No parts installed."

"Arrived on site to inspect range with an error message. Upon further inspection , observed error code F1E0 indicating an internal control failure. I replaced the control and tested the unit. The unit is operating as designed. W11583303"

"Arrived on site for element not working. Tested unit found front left dual element middle is not heating. Replaced surface element (W11517959) and infinite switch (W10857622) as precautionary. Tested unit, all elements are heating and unit is now running as designed, job complete."

"Arrived on site ,replaced stator ,clutch,slider . Installed gearcase as well and found its wrong gearcase ordering correct gearcase . Talked to KC will set up return first thing on 8/8 . ; ordrng 1 W11393685 (Gearcase)"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

"Arrived on site for dishwasher beeping. Customer had to turn off power at breaker cause it did not stop. Found f8e4, f9e2. Ran diagnostics and all components passed. Leak from right side hinge. Removed door and verified leak is not from door but from front right seam of the cabinet. Will need new tub. Office will call to schedule. ; ordrng 1 W11409866 (Tub) and 1 Exratime (Extra time)"

"Arrived on site to inspect dryer not drying the clothing. Upon further inspection, I tested the unit and found it heating properly on timed dry. I inspected the vent tube at the back of the unit and found the tube crushed and not allowing good airflow. Maintenance provided a new vent tube and removed and replaced the tube and retested. Unit is operating as designed. No lint observed during service, job completed. No parts installed."

"WTW5057LW0 Arrived on site to replace ordered parts. Upon arrival, proceeded to replace W11513246 control. Ran diagnostics and cleared errors. Unit is now functioning as designed. No water leaks detected at this time."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the lower harness and tested the unit. I found the unit working and operating as designed. Call complete. W11643701.

"Arrived on site to test unit for not drying. Activated diagnostic cycle, during step 4 vent fan did not engage. All other components engaged properly. Took resistance reading of the fan motor and found it reading open. Unit will need a new fan to fix issue. Ordering part, no parts installed, rescheduled for 08/14 AM.; ordrng 1 W11649995 (Vent assembly) and 1 W11545539 (Vent gasket)"

"Arrived on site to test unit for no water during delicate cycle. Upon arrival customer stated that during the cycle unit does not rinse enough. Water will pour in but miss the clothes entirely and not fill with enough water. Explained to customer how each cycle works and that each cycle gets at least 1 rinse, if more rinses are desired there is an option to do 2 rinses. You can also select a deeper fill if more water is desired. Customer will be contacting WP. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to install parts diagnosed by previous tech. Replaced 2 knobs to resolve cracking, and replaced the DSI igniter board. Found broil still wouldn't light, but spark was fine. Found buildup of some kind of food that had crusted into the orifice / elbow keeping gas from floating. Cleared out orifice and verified bake and broil light with no issues. Unit working as designed. Parts used - W11159630 x2, W11162730."

Arrived on site to test unit for weird noises. Found water to unit was turned off. Turned water on and unit working as designed. No parts replaced at this time. No leaks detected. Job complete.

Arrived on site to install 4 tub wheels to resolve cracked wheels. Replaced all 4 middle rack guide wheels and verified unit working as designed. Parts used - W11614118 x4

Arrived onsite replace fc door. Replaced fc door. Call complete. No water leaks present at time of service.

Arrived on site to test unit for oven and cooktop not heating. Found L2 at wall outlet only putting out 15vac. Advised contractor voltage needs to be corrected for oven to function. Unable to test due to voltage issue. No parts replaced at this time.

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed. Used 212643; used 1 212643 (Sealer) from stock"

"Arrived on site for washer making knocking noise . Ran diagnostics got knocking noise when starting agitation and starting spin. Found cam teeth starting to grind down . Didnt find any leaking oil from gearcase . Replaced cam and actuator W10721967, W11481722. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

Arrived on site for poor water dispensing . Found weak water stream . New filter installed 3 days ago . Replaced filter head W11482384. Still poor water flow . Ordering triple valve . Set return 8/12 . No water leaks detected at time of service ; ordrng 1 W11482025 (Valve) and 1 W11495416 (Triple valve)

"Arrived on site to replace in,sr valve, control, switch over fill and inlet nut diagnosed on previous trip. Replaced control, switch overfill inlet water and inlet nut, tested unit, unit is still raking at same location. Ordering f 2 gaskets and the inlet nut and inlet water again. Office to reschedule. USED wpw10195536 WPW10508676 W11683481 WPW10195039; ordrng 1 WPW10195536 (I let water) and 1 WPW10508676 (Nut) and 2 WP8531323 (Gasket)s"

"Arrived on site ,replaced lower harness W11665967 . Ran calibration and diagnostic wash . All passed . No water leaks detected at time of service . Job complete"

Arrived on site for refrigerator not cooling. On Inspection the fc was 43? the rc was 49?. I pulled the Evaporator cover off no build up of ice on the capillary tube. I gain access to the compressor and put a amp meter on the compressor. It started at 1.2amps and worked all the way up to 3.4 amps. Called talked with Lou and we came to the conclusion that it needs a new SS. Ordering a new SS. No parts installed during service. ; ordrng 1 W11736670 (Compressor) and 2 2 (2 hours)s and 1 W11566897 (Evap) and 1 W11109499 (Drier) and 1 W11685133 (Suction tube) and 1 W11685135 (Tube)

Arrived on site to install. Previously ordered and diagnosed parts. Installed motor and fuse and cleaned all connections however problems still persists. I called tech line and verified that the new control is defective. I am ordering another control (W11733951) per tech line. Office to schedule return visit. SR #7739658861; ordrng 1 W11733951 (Control)

Arrived on site for a range. Upon arrival front left burner switch was getting stuck on the on mode per client. Part #wpw10434452 was replaced part unit is working as designed. As able to tighten handle and trim on door. Call complete

Arrived onsite for microwave with no power. Found fuse on filter board open. Hooked up my 20amp mini breaker. Tested the unit on all loads and had no issues with running. Replaced filter board and unit is now operating as designed. Call complete. Installed WPW10531156 FILTER BOARD.

"KDFE104KPS1 Arrived on site for unit not heating. Upon arrival, ran diagnostics while reading amp draw to L1. Wire was registering 6.6 amps however heater was not energized. Proceeded to check board and received 121V from the board. Ran diagnostics with heater connector unplugged and is receiving 121V. Possible thermostat stay stuck open when maneuvering unit back and forth. Ordering W11573758 thermostat. No water leaks detected at this time. Customer agreed to reschedule next available day on Aug 14th. No parts replaced ; ordrng 1 W11573758 (Thermostat)"

Arrived on site to inspect unit for not running through a cycle just filling with water and jumping to cycle complete. Upon closer inspection f7e7 f6e3. Will need to order parts and reschedule for AM. Office to reschedule ; O-emld tckt

Arrived on site to install previously ordered and diagnosed parts. Installed spring chokes and tested unit. Unit is operating as designed. No gas leaks observed during service. W11690598

"Arrived onsite to test unit for no water or ice. Customer stated she changed filter and unit has been working great since and no longer wishes to have refrigerator serviced. No service provided, no fee collected. Job complete."

Arrived on site for icemaker leaking. Found ice ball and icicle coming from icemaker underneath. Replaced icemaker. Verified operation. Call complete. W11626124

Arrived on site for range tripping breaker. On inspection the breaker tripped right away. Installed the new elements and tested and it tripped again. I installed a new control board and it heated to 180 and tripped. I removed the ground form the unit and now it heated to 500? the is going to hrat the broil element to 500?for 50 minutes. The range was operating as designed W11182108 W10856603 W11594224

"Arrived on site for a range that is tripping the breaker. Inspected unit and work area. The customer advised that the unit will never reach preheat when they try to bake and that it is tripping the breaker. They advised that they can use the cooktop, however. I went ahead and replaced both bake and broil elements. I detached the ground wire and activated both bake and broil elements. After both got red hot, I turned the unit onto a bake cycle at 450?F. I ran the cycle for 25 minutes and reattached the ground wire. I advise the customer to continue letting the unit bake for another two hours per management request. The unit is now working and operating as designed. Call complete. W10779716 and W11238400."

"Arrived on site for dryer making noise. Found unit turning but strange noise while it spins, removed panel.removed drum. Replaced wheels and pulley with dryer repair. Tested and still making noise. Found last company didnt install heater correctly. Its mount is bent and the bracket in the back is missing. Screws missing. Also found motor and wheel are overheating due to vent being clogged. This has caused motor to make noise. Wheel needs to be broken off. Now over authorized amount. Extra time to break off wheel. Needs motor, wheel, heater box, heater mount, screws. Also advised customer he must get his vent cleaned. Office will send for authorization. ; ordrng 1 W10802681 (Box) and 1 8066099 (Box) and 2 W11568617 (Screws)s and 1 Autho (Autho)"

"Arrived on site for a washing machine that is going off balance and its not completing cycles. Unit and work area. Customer advised that the unit goes massively off-balance and is walking across her floor. I tested the suspension and found the suspension was fine. I checked the basket and found it wobbling on the driveshaft, indicating the hub assembly had worn out again. I am ordering the hub assembly and will return with a gearcase for repair. I rescheduled the customer to 8/9.; ordrng 1 W10528947 (Hub) and 1 W11550891 (Agitator)"

"KRFC704FBS05 Arrived to inspect loss of water and cooling issues. I found the filter head assembly had frozen and during disassembly, thawed in its own with water flow returning. I found the supply line heater in working order and verified via thermography. The heater was not fully wrapped around the supply tube at the base of the housing and I corrected. The customer advised the temperatures had remained the same as prior, having large swings up and then cooling off to normal after some time. I found elevated temperatures within the cabinet area, as prior. I removed and replaced the Orion, HV control and frontal UI. The customer has obtained a temperature logger and will report findings to me in the next several days. No leaks observed during service."

"WRF560SEHZ03 Arrived on site for unit not dispensing water. Upon arrival, verified supply water has good pressure. Proceeded to replace secondary water valve however still same issue. Ordering WPW10279866 dual inlet valve and WPW10238100 inlet valve. No water leaks detected at this time. Customer agreed to reschedule Aug 12th in afternoon anytime after 1pm. If not, Aug 14th all day. ; schdld next appmnt for 8/12 MON PM"

"Arrived on site to install cooktop to replace scraped cooktop for range. Removed and replaced the cooktop. I noticed discoloration / what looks like a spill of something that stained the front right burner head as well. Cooktop is working as designed at this time, all burners lighting. Repair completed. Parts used - W11620479."

Arrived on site to inspect washer not operating correctly on all cycles. Upon further inspection placed unit into diagnostics showing no error codes. I ran through a components test and checked all components. All components are operating as designed however I cannot pinpoint cause of cycles not running properly during cycles. The customer advised that he had experienced a few power outages which had directly caused issues with the washer in the past. I replaced the control and retested the unit. Unit is operating as designed. W11543994 no water leaks observed during service.

"Arrived on site to test unit for not washing dishes, tested unit found failed wash motor, replaced sump and tested, unit is now running as designed, no leaks detected job complete W11025157"

"KRFF577KPS02 Arrived to inspect cooling issue. Upon entry to the home, I could hear the compressor grumbling and failing to start, with resultant start device interruption. A second, known operational start device, made no difference. The machine clearly had a locked rotor with all symptoms and will require a sealed system. Office to order compressor, service port, dye drier and evaporator. Power to unit shut off at circuit breaker. No leaks observed during service. Customer has requested tech GCO. I contacted the MFG tech assist to report findings and prior services, file# 7739658908; ordrng 1 SealedSystem2Hours (2 Hours) and 1 GCO (GCO) and 1 W11574734 (Compressor) and 1 W11598434 (Evaporator) and 1 W11506635 (Service Port) and 1 WPW10143759 (Dye Drier)"

"Arrived on site for washer leaking. Immediately started a cycle. Removed back cover. No evidence of water inside. Straka on wall from drain. Evidence of oversudsing from middle vent. Unable to duplicate any leaks, explained to customer. Called tech line. Sent pics.Agreed water seems to be coming from drain, file #7739658203. Call complete."

"Arrived on site to test unit for tripping breaker, tested unit it found breaker trips 30-60 seconds into cycle, replaced bake and broil elements and heated them with ground removed, after cool down connected ground and tested unit is still tripping, called tech line to diagnose further,took amp draw at the time of trip and got 20.5 amp which within normal operating range, per whirlpool the issue is in the breaker and not further part replacement recommended until it is resolved SR#7739657214, at this time job complete installed W11182108, W10856603"

Arrived on site for refrigerator not dispensing ice or water. On arrival found filter housing wouldnt seal to new filter(customer provided). Replaced filter housing w10862461 and tested ice maker and dispenser. Found no leaks and unit works as designed. Call complete

On arrival verified complaint of lights not working. Attempted to replaced the LEDs. Was able to replace the RC ceiling lights but multiple of the side LEDS were foamed in causing damage to liner. Unable to remove. Spoke to TL 7739658324. Unit is NR at this time. Job complete installed w11683244

Arrived on site for oven not reaching set temperature. Customer said that it takes 45 minutes to get to 375?. Went to pull unit out of cabinet and the pug tail is mount 3 1/2 ft above the oven. I could only pull it out about half. There was 248 going to the control board and 175vac coming out to the bake element. With the new control board it heated to 400? in 14 minutes. W11649350

Arrived on site to diagnose cooktop that has all burners clicking when any knob is turned. Confirmed this on arrival. I advised the customer this is an intended function and it should always ignite all burners due to being wired together. Unit is working as designed and no repair is needed. Repair completed.

"Arrived on site for previous diagnosis parts. Installed tub,toe shield & panel. Ran the dishwasher in diagnostic mode and it completed with no issues and no water leaks. W11409866 W11579528 W11573704"

"Arrived on site to replace previously diagnosed tub, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11409866"

Arrived on site for front right burner not lighting. Tested and found flame uneven. Found burner cap was not set correctly. Instructed customer on setting cap. Verified operation. Call complete.m

Arrived onsite and found unit operating with failed diverter seal. Replaced the sump and motor. Unit is now operating as designed. All checks good. Advised customer on repair. W10805015

"JFFCF72DKL05 Arrived on site for unit making grinding noise. Upon arrival, the scratching/grinding noise appears at the damper assembly. Called techline and spoke with Rob SR#7739656595 advised to apply grease around the damper housing and not over tighten mounting screw. Screw needed to be backed off about an 8th of a turn. Applied recommendation. Tested unit multiple occasions and now unit is functioning as designed. No water leaks detected at this time. No parts replaced"

Arrived onsite for washer that would keep spinning. Tested washer in a diagnostic cycle and quick wash cycle. Unit tested as designed. I noticed the rotor bolt to be a little looser than usual and suspect that to be causing the issue. I tightened the rotor bolt and unit is operating as designed. I also lowered the feet and leveled the unit. Call complete. No water leaks present at time of service. No parts installed.

"Arrived on site for both compartments over freezing. On arrival found a dc voltage failure in fc evap motor causing entire unit to flash ui, and inner leds, and found diagnostic cycles would engage properly. Also found unit could dispense ice. Found the following parts needed and ordering: W11399844 hv board, W11284720 ui control, w11671282 motor, wpw10309864 divider, w11378860 spacer, wp63052 impeller, W11334745 evap. Rescheduled customer for 08/12/24; ordrng 1 W11284720 (Ui control) and 1 W11399844 (Hv control) and 1 w11671282 (Motor) and 1 wpw10309864 (Divider) and 1 w11378860 (Spacer) and 1 wp63052 (Impeller) and 1 W11334745 (Evap)"

Arrived on site to inspect unit for not filling with water. Upon closer inspection found error code f6e3. Also found gearcase and surrounding areas have failed unit is no longer spinning or agitating as well as gearcase is leaking oil. Ordering corresponding parts. Office to reschedule. NO PARTS USED; ordrng 1 W11449841 (Yearcase) and 1 W10915701 (Rotor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915700 (Stator)

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and it failed to harvest and appeared to have stopped mid-cycle. Temps are good in both compartments. I found the ice chute gasket turned and not sealing properly and corrected. I removed and replaced the ice maker and tested and unit is operating as designed. No water leaks observed during service, job completed. W11548540"

"Arrived onsite unit 1319 found compressor overloading start device. No cool, Repeat compressor failure. Ordering sealed system parts. Office to reschedule. ; ordrng 1 Wpw10143759 (Uvndrier) and 1 W11582579 (Compressor) and 1 W11506635 (Access valve) and 1 R600a"

Arrived onsite for unit not cooling properly in FC and making noise. Found noise is from fan assembly hitting ice. Unit evaporator covered in ice. Unit not defrosting properly. Ordering Defrost heater and fan harness assembly. Set to return The 14th. Homeowner will unplug and manually thaw. ; ordrng 1 WP12729128 (Defrost heater) and 1 WP67006337 (Fan blade)

"Arrived on site to inspect dishwasher error codes. Upon further inspection, the customer advised the unit clean light will flash and make a chiming noise. I placed the unit in diagnostics showing error codes F9E1-drain failure and F7E1-motor failure. Cleared the codes and continued with testing and found the motor has failed. I also found the element/heater grommets are deteriorating and per service pointer W11540964, the element needs to be replaced. I removed and replaced the sump assembly and element and retested. Unit is operating as designed. No water leaks observed during service, job completed. W11416362, W11537778"

Arrived on site with sealed system parts. Unit did not have any pressure on arrival. Removed evaporator cover. Removed fans. Replaced freezer evaporator. Checked with 150 psi. Still not holding pressure. Unable to feel or hear any leaks. Possibly inside cabinet or refrigerator evaporator. office will reschedule. ; O-emld tckt

"Arrived on site to install previously diagnosed and ordered parts per previous tech. Installed gearcase, motor and agitator. Hub is ok and splines look good, no need to replace hub. I placed the unit in diagnostics and ran an automatic test run. No issues observed and unit is operating as designed. No water leaks observed during service. W11026785 W11454734 W11550891"

"Arrived on site to test unit for burning a high and orange flame. Confirmed issue, inspected burner heads and caps, noticed they were not in the proper position missing the alignment grooves. Readjusted burner heads and caps and tested unit, flame is now burning blue and even. Informed customer that flame may turn slightly orange due to humidity as well. Unit is now running as designed, no leaks detected, no parts installed, job complete."

#1199Arrived on site for no cool. Compressor and fans running found oil drain diagnosed a refrigerant leak ordering sealed system parts. ; ordrng 1 W10782177 (Pan drain) and 1 W11377390 (Compressor) and 1 W10782196 (Evaporator) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)

Arrived on site to inspect unit for damaged cooktop. Replaced cooktop(W11719704). Job complete.

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and the door switched closed and Timed Dry selected. Once the unit turned on, I found the element was not illuminating in the back right corner vent. I disassembled the unit to gain access to the element and removed the element to find the middle metal plate cracked and badly warped and the coil broken. Also found a large amount of lint inside the unit (before photo). I removed and replaced the element and cleaned the unit (after photo) and reassembled. Retested the unit and it is operating as designed. I recommended the customer have a professional check/clean the vent. No lint observed at the end of service, job completed. WP3387747"

"WSR57R18DM02 Arrived to inspect no cool. I verified the issue and inspected. Finding no dye in any of the sealed system areas I proceeded to remove the unit from the mounting. I discovered the prior installed service port valve stem had failed and there was dye all over the stem and cap. I replaced the stem with another new one and vacuumed the system, able to achieve 280 microns and then recharged. The unit started cooling as expected and no other issues were found. Due to the sealed system replacement, I am warranting this service. No water connections to unit."

Arrived onsite for gasket coming off door. Found the door gasket torn and coming off the door. Will need to replace door gasket. The gasket that was sent on this call was incorrect gasket. Ordering W10830162 gasket. RS for Mon 8/12/2024.; ordrng 1 W10830162 (Gasket)

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised if the unit does heat but that the unit seems to shut off within a minute and a half at various points. They advised that its not happening all the time, but that it is inconsistent with drying the clothes. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working as designed with the cavity light turning on when the moisture sensors were touched in sequence. I ran the unit on a timed dry high heat cycle for 10 minutes and found the unit tumbling and heating as designed. I did inform the customer that the issue that they may be having is with the load sizes and explained that the moisture sensors need to be activated consistently by moisture in order for the auto sensing to work properly. I did advise them that mixed loading, light loads, or bulky loads maybe do better on a timed dry cycle and they may have more consistency with how their clothes dry. I did advise them that this is normal operation and that the unit is working and operating as designed. Call complete. No parts were installed."

"WRX735SDHZ08 Arrived to install previously ordered parts. The FC was at 4 F and the RC 36. I verified no airflow from the evaporator fan assembly and inspected. The fan blade had dislodged and the neutral wire within the harness was not fully seated. After correcting both issues, the fan operated without fail in service and customer modes. I heat treated the door gasket and removed and replaced. Operational test good, no leaks observed during service."

"This unit is upstairs. Complaint is that refrigerator does not go below 60. Found evaporator coil frozen over, removed evaporator cover. Found defrost heater was disconnected. Reconnected and confirmed heater operation. Cleared coil. Call complete."

"Arrived on site to inspect dishwasher not dispensing, upon initial inspection I found that the unit would not drain. I found that the cause of this was the disposal punch out seal not being removed. I removed the knock out and unit drained as designed. I placed unit into diagnostics to check all functions. Are functions are operating as designed including dispenser. I can conclude that the unit had timed out during its initial drain and did not complete the cycle, leaving the detergent in the dispenser. No parts installed. No water leaks observed during service."

Arrived on site to test unit for freezing in RC. Found diffuser not closing. Replaced faulty diffuser assembly(W11645127). Advised customer to monitor. No leaks detected. Unit is now working as designed. Job complete.

"Arrived on site for dispenser door is broken. Upon arrival, inspected unit and confirmed issue. Need to replace dispenser. Replaced dispenser W10861000. Test unit and is operating as designed. No leaks present at this time. Job complete"

Arrived on site to test unit for LR burner getting hot while oven in use. Heated oven to 400 with no issues. Advised customer of vent design located directly underneath LR burner. Had LR burner removed while heating oven. When assembled LR burner found other burners starting to get warm. Advised that with burner base on the heat is dispersing over the inside of cooktop and venting from bases causing them to get warm. Issues is part of normal operation. No parts replaced at this time. Job complete.

"Arrived on site to inspect dryer with broken knob. Upon further inspection, I found the dryer knob stem was cracked and the timer windings bound up causing the knob to break. Per service pointer #W11693378A, the timer and knob should be replaced together and covered under Special Project code S15110. I removed and replaced the timer and knob and tested and unit is operating as designed. No charge for todays services as this repair falls under the AEX one yr warranty. No lint observed during service, job completed. W11675952, W11685947"

Customer states intermittent tripping of breaker when using oven. Per WPL will need to replace the bake and broil element and then run temps to 450. Ordering broil element w10856603 and bake element W11182108. Reschedule for 8/14; ordrng 1 W10856603 (Broil element) and 1 W11182108 (Bake element)

"Arrived on site for lights are not operating. Upon arrival, found bottom left module in Refrigerator section has failed. Replaced using 1 module W11632139. Unit is operating as designed. Job complete"

Arrived on site with new mount for top rack. Removed rack. Replaced left side mount. Reassembled and verified operation. Call complete. W11130709Please correct phone to 5125788544.

Arrived on site for unit not making ice. Found icemaker cycles and valve activates but water did not come through. Unit was frozen in fill tube and top of icemaker also frozen. Fill tube separated in back. Steamer broke so unable to clear ice. Sealant needs to be added to fill tube to prevent air flow migration. Attempted to enter test mode and user interface no longer responded. Making loud noise from user interface. Office will call to schedule. ; ordrng 1 212643 (Perma gum) and 1 W11366275 (Funnel) and 1 W11677731 (Fill tube) and 1 W11664671 (Board) and 1 W11394709 (Fascia) and 1 W11095783 (Door endcap)

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the RC section cool, but not cold and no airflow. When I checked the FC section, I found a large amount of ice/frost built up on the FC evap cover (photo). Also found ice on the left rail (photo). I advised the customer that the freezer door had been left open at some point and allowed warm air inside and cold air to escape then once the door closed fully, the condensation that built up from the warm/cold air mixing froze creating the ice build up. Due to the amount of ice/frost, I recommended the customer unplug the unit and allow it to defrost for at least 24 hours. I placed the unit in diagnostics and tested each component listed in the tech sheet and found all components operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect washer not spinning out clothing. Upon further inspection, I placed the unit in diagnostics showing error code F2E1-stuck key. I cleared the code and continued with testing. The unit is operating as designed. I placed the unit back into diagnostics and checked for new codes and found none. I found the customer is using the incorrect detergents (pods, sprinkles, & softener altogether). I made recommendations for use and care, as well as, detergent and softener use. Recommended the customer perform a few wash cycles and monitor performance and notify our office of any failures. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

Arrived on site and replaced previously diagnosed water line(W11233369) and fitting(WP2300868). No water line provided from wall valve to unit. Unable to test due to no water line. Left unit pulled out per customer request. Job complete.

"Arrived on site to inspect washer lid not locking properly. Upon further inspection, the customer demonstrated how they have to hold the lid down in order for the lid lock to engage. I placed the unit in diagnostics and manually tested the lid lock and found that it will latch, but it wont unless someone or something is holding the lid down. I gained access to the hinges and control and removed and replaced the lid lock assembly and retested and got the same results. It appears the lid was allowed to open too far back stretching the hinge springs and lose tension. I am ordering the hinges and lid and scheduled return service for 08/09/24 AM call. No water leaks observed during service. W11700916; ordrng 1 W11551369 (Left hinge) and 1 W11551376 (Right hinge) and 1 W11413336 (Lid) and 1 CNOTE (CUSTOMER REQUESTING AM CALL)"

"Arrived on site to test unit for broken ice maker. Inspected unit found ice container has a gaping hole in the front and the ice makers bail arm has broken off. Replaced ice maker (W11557001) and ice container (W10910401). Ran tested 120 passed all functions. Ran tested 96 and then 97 ice maker filled properly. Unit is now running as designed, no leaks detected, job complete."

Arrived on site for surface light not working . Halogen bulb looked in good shape . Found loose wire on control connection . Replugged wire in molex connection . Surface light is functions normally . Job complete. No parts installed

"Arrived on site to test unit for no power. Upon arrival customer stated unit stopped heating, then eventually all power went out. Removed power cord and tested outlet, outlet is receiving proper voltage. Removed terminal block cover and found L1 wire completely burned through on the power cord and harness. All sensors reading good. Replaced terminal block (279320) and installed customer provided power cord, unit is now running as designed, job complete."

Arrived inside for unit not making ice. On arrival inspected and found unit is making ice but was not dispensing. Found spindle locked. Cleared ice and corrected spindle. Tested and unit is functioning properly. Unit harvested another batch of ice during testing. Job complete. No parts used.

"FC 39, RC 61 and the evaporator was completely filled with frost. There was no ice anywhere near the defrost element and that denoted the unit had never attempted defrost. Testing showed the defrost thermistor open and after letting it set for a few minutes with the evaporator cover off, it started to register with the control. I corrected the wiring harness placement and ensured the pins were fully connections within the plastic connector assemblies. I removed all frost from the unit. Operational test good, no leaks observed during service."

"Arrived on site to follow up on unit not responding to commands and constantly running drain. I checked the lower harness connection at the back and found the molex connector was not fully seated and clipped in, so it was making intermittent contact. I corrected this connector and tested. I found the unit is still trying to drain. I disconnected the pressure line at the control and junction, and could not blow through the UPPER SECTION. Lower harness section was fine. I adjusted the line and was able to blow through. Once I reset everything and reconnected, issue persisted and I again couldn't blow through the line when disconnected. Ordering an upper harness with pressure hose to resolve the hose pinching, which should be the only thing needing to resolve unit. Office to schedule. ; ordrng 1 W11662155 (Upper Harness)"