Service History 18

We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
Taylor M
Job Details: 11/12/2021
"Arrived on site to repair dryer with noise issues, upon arrival I gained access to the unit and replaced the roller wheels and placed pads underneath the blower housing as well as the collar for the back vent due to it being loose, I found the problem still persisted. I gained access to the drum and found that there it is able to move slightly more than it should and can create gaps between the bulkhead, I am ordering the drum assembly due to the drum being potentially warped and causing the noise. Office to reschedule when the part arrives. ; ordrng 1 W10508188 (Drum assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Manor, TX 78653
Matthew
Job Details: 11/12/2021
Arrived onsite for refrigerator not cooling. Upon arrival found freezer at temperature but RC not cooling. Found frost buildup on evaporator cover. Removed evaporator cover for inspection and found evaporator fan not functioning. Confirmed 124 vac to fan motor however Evap fan motor not energizing .will need to order and replace fan motor. Office to reschedule ; ordrng 1 WP2315539 (motor-evap)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Manor, TX 78653
Wesley
Job Details: 11/12/2021
Arrived onsite and replaced faulty display and corrected issue with sticking air baffle. Unit is now operating as dewigned. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model W5CE3024XB00
Near Pflugerville, TX 78660
Wesley
Job Details: 11/12/2021
Arrived onsite for cooktop on light staying on even while not in use. Found wiring short causing issue. Repaired wiring. Unit is not operating with condition at time of service. Unit is now operating as designed.
We serviced a
GE REFRIGERATOR
Model GSL25JFXNLB
Near Georgetown, TX 78626
Lou
Job Details: 11/12/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged. Plugged unit in and tested amp draw to the compressor. Compressor is showing .89amps. Removed the FC evaporator cover and found no frost pattern. Allowed the unit co operate for approximately 15-20 mins and rechecked the evaporator and still no frost pattern. By this time, the amp draw on the compressor was at .92amps.Unit left unplugged for safety, job completed. No water connections to the unit."
We serviced a
IKEA DISHWASHER
Model IUD8555DX3
Near Austin, TX 78759
Justin
Job Details: 11/12/2021
Arrived on site for a dishwasher with the upper rack not sliding back in properly. Upon further inspection I found the upper wash arm manifold seal had corroded and broke. This was causing the upper rack and door not to close properly. I replaced the manifold. The unit is now working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Austin, TX 78732
David Z
Job Details: 11/12/2021
Arrived on site to follow up on refrigerator doors with rust building. Replaced both pantry doors and freezer compartment door. Verified customer is cleaning with Zep stainless polish and rags. Advised to switch to affresh stainless steel cleaner for best results. Unit now working as designed. Reported findings to tech line And talked with Bruce. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lampasas, TX 76550
Al
Job Details: 11/12/2021
"Called Whirlpool Tech Line and spoke TJ SR# 7732229704order a new outer door direct from whirlpool, not a distributor. This will get the updated outer door. Also order the UI panel control and main control to solve the issue. I was also told to return with the UI, main control, exhaust vent. **** DOOR NEEDS TO BE ORDERED DIRECT FROM WHIRLPOOL PER TECHLINE ***** Office to schedule return services due to parts availability.; ordrng 1 W11340871 (STAINLESS OUTER DOOR DIRECTLY FROM WHIRLPOOL) and 1 W11462458 (CONTROL)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78757
Justin
Job Details: 11/12/2021
Arrived on site for a washing machine not spinning. I gained access to the bottom of the unit and found the shifter had popped off of the splutch. Per service pointer W11531483 I replaced the shifter. I then put the unit into diagnostics mode and ran a test cycle. I found the unit running as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Manor, TX 78653
Wesley
Job Details: 11/12/2021
Arrived onsite and found shorted oven ignitor preventing oven from heating. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
GE RANGE
Model JBS55B0K3BB
Near Buda, TX 78610
Robert
Job Details: 11/12/2021
Arrived on call to replace previous diagnosed part. After installation test operation.
We serviced a
WHIRLPOOL OVEN
Model JMW2430IL03
Near Austin, TX 78750
David Z
Job Details: 11/12/2021
"Arrived on site to follow up on MW oven combo with noisy fan and broken door glass. Replaced broken panels in oven door. Oven door is good. Found wrong blower sent, need microwave cooling fan. Ordering cooling fan. Office to schedule when fan arrives.; ordrng 1 W11344874 (Microwave Fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78739
Luis
Job Details: 11/12/2021
"Arrived on site for no lights. Diagnosed a defective freezer led module,serial # does not fall in range to service pointer to cover repair. Informed customer of price. Replaced led module all leds working as designed."
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Lampasas, TX 76550
Al
Job Details: 11/12/2021
"Arrived on site and inspected top load washer F8E1 error code, not allowing the customer to wash. Confirmed the error, removed and replaced the valve. Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Kempner, TX 76539
Tyler
Job Details: 11/12/2021
"Arrived on site for ice machine not making ice. Upon arrival customer stated unit started making ice but very thin a few days before arrival. Upon further inspection confirmed complaint. After further tests of all hardware including thermistors (Bin thermistor 4.18kohms. Evap thermistor 3.3.kohms) and all other components, I found the previously replaced recirc. Pump had failed again causing lack of water flow to evap coil and res. Tank.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS1
Near Manchaca, TX 78652
Robert
Job Details: 11/12/2021
Arrived on call to replace previous diagnosed part. Test oven and found the bake element not turning on in bake cycle. Test control and found the relay not closing. Replace control and test oven bake element working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Pflugerville, TX 78660
Wesley
Job Details: 11/12/2021
Arrived onsite and replaced evap cover and Orion board and gasket. Unit had been completely defrosted. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Martindale, TX 78655
Robert
Job Details: 11/12/2021
Arrived on call for complaint of leak. Found the hose connection at rear of refrigerator for defrost not connected properly. Correct drain error .
We serviced a
KITCHENAID OVEN
Model KEMC308KSS02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/12/2021
Arrived on site for loud oven blower. Tested unit and found oven blower needs to be replaced. Advised customer of heavy buildup restricting air flow. He said to proceed. Tested unit and test tested good. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Leander, TX 78641
Kayman
Job Details: 11/12/2021
Arrived onsite for dishwasher seemingly not getting water. Upon inspection I found F4E3 and F7E1 stored in the system. I ran diagnostics and found the motor not engaging. I could hear it clicking and humming but no function. I advanced through the cycles and the motor began working towards the end cycles. I found the heater working as designed. I removed and cleaned out the filter and tested again. This time the motor engaged as designed and went through diagnostics as designed. I ran the unit 2 more times and I was not able to recreate any other failures at this time. The unit is working as designed and no leaks were detected. In the event of a call back please send sump/motor and control.
We serviced a
WHIRLPOOL COOKTOP
Model JGD3536GS
Near Austin, TX 78750
David Z
Job Details: 11/12/2021
Arrived on site to examine cooktop with one or more bezels detached. Found the adhesive had failed on 3 of the 6 bezels. Replaced 3 bezels. Unit is now working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Pflugerville, TX 78660
Wesley
Job Details: 11/12/2021
Arrived onsite and found diffuser motor is noisy and causing vibration noise. Replaced diffuser. Unit is now operating as designed. Advised customer on the repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS1
Near New Braunfels, TX 78130
Andrew
Job Details: 11/12/2021
"Arrived on site to test unit for not cleaning properly. Found error f4e3( wash motor not running). Motor receiving proper voltage but running very weak. Replaced sump assembly, tested unit, unit working as designed. No leaks detected.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Georgetown, TX 78626
Lou
Job Details: 11/12/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested. I found the valve, recirculating pump, reservoir drain pump not functioning. I inspected the harness and it is good. Customer advised that they replaced the main control recently. I removed the top cover and found the P3 connector not connected to the main control. Connected the molex and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78717
David S
Job Details: 11/12/2021
"Arrived on site to install previous diagnose parts. I installed the new friction pads. I gained access to the heater and replaced it with new. I reassembled the unit and tested it, the unit is working as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Manor, TX 78653
Matthew
Job Details: 11/12/2021
Arrived onsite for right front burner knob crooked. Upon inspection found shaft slightly bent. Adjusted shaft and tested. Knob is centered and unit is functioning properly. Job complete
We serviced a
KITCHENAID RANGE
Model KDRP467KSS09
Near Austin, TX 78731
Taylor M
Job Details: 11/12/2021
"Arrived on site to diagnose oven with the conventional motor for the fan not operating properly, upon arrival I put the unit into a bake and was able to replicate the fan motor failure, i gained accesss to the fan motor and found improper voltage going to the motor causing the hum but no operationoffice to reschedule return service when the part arrives.; ordrng 1 8186393 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KUDX03FTSS2
Near Austin, TX 78703
Scott
Job Details: 11/12/2021
"Arrived on site for poor washing performance. Found wash motor not performing properly also missing rinse aid cap. No water leaks detected at time of service. ; ordrng 1 WPW10077881 (Rinse cap)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM0
Near Georgetown, TX 78633
Lou
Job Details: 11/12/2021
"Arrived on site to inspect dishwasher leaking water at the bottom of the unit. Upon further inspection, I placed the unit in diagnostics showing error codes F8E2 & F6E6. Cleared the codes and continued with testing. Customer advised that they recently had their disposal replaced. I verified the knockout plug was removed. Unit is operating as designed. I found the insulation in the door was wet at the bottom right corner. I removed the outer door panel and found the vent leaking from the bottom. Removed the vent and found the gasket badly worn.Using a gasket from my van stock (WP8269259), I removed and replaced the gasket and retested. Unit is operating as designed with no further leaks. No leaks observed at the end of service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Austin, TX 78739
Kevin
Job Details: 11/12/2021
"Arrived on site and found cam kit had broken. Installed new cam kit and tested unit. Unit tested good, unit now spinning and functioning as designed. If issue happens again will need motor, cam kit, belt, shield, actuator. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78748
Luis
Job Details: 11/12/2021
"Arrived on site. Removed defective reservoir,installed a new reservoir tested water dispenser working as designed"
We serviced a
WHIRLPOOL OVEN
Model MGT8775XS00
Near Georgetown, TX 78626
Lou
Job Details: 11/12/2021
"Arrived on site to inspect range leaking gas. Upon further inspection, I found the gas line shut off and customer advised it was turned off by the gas company. I turned the gas on and immediately could smell gas. I found the middle burner valve was leaking at the stem. I attempted to adjust the stem, but it failed. I turned the gas off and advised my customer of my findings. I am ordering the middle burner valve and CNOTE-LSO PER CUSTOMER REQUEST. Gas turned off at the wall, no leaks at end of service and recommended that the customer not use the unit until fully repaired.; ordrng 1 WPW10206288 (Center burner valve) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL DRYER
Model WED8540FW0
Near Buda, TX 78610
Robert
Job Details: 11/12/2021
Arrived on call for complaint of not drying. Turn on dryer and the check air flow from outside. The vent is good. Test moisture strips and they passed. From control test out thermistor and it is measured too high a temperature. After installation test operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78758
Justin
Job Details: 11/12/2021
"Arrived on site for a refrigerator that was not making ice. Upon arrival the customer stated they have a few different issues as well. They have found the freezer and upper refrigerator compartment lights have gone out. They also found the pantry drawer UI was no longer lighting up. I checked temps and found the RC at -3?F, the RC at 31?F when set at 33?F, and the ice box at 41?F. I put the unit into diagnostics mode and checked all airflow components. I found the IM fan did not turn on. I checked IM error codes and found E2 for motor lost position. I ran test 57 and found the IM would not harvest. I ran test 45 and found the IM would fill. I also found the ice level sensor reading correctly. I gained access to the control and checked voltage to the IM while in test 57. I found only 19VAC going to it. This indicates a faulty control. I then checked voltage to the fan while in test 36 and found 7VDC which is good. I also ohmd out the IM thermistor and found it at 3.16k, this is accurate for the time of reading. This indicates also a faulty IB fan. I gained access to the pantry UI and found it full of water. The UI and harness were eroded. Due to this we would need to replace the pantry UI and door (harness is integrated into the door). I also found the FC light bad. In order to repair the unit we would need to replace the main control, ice box fan, FC light, pantry UI, and pantry door
We serviced a
JENN-AIR FREEZER
Model JUD24FCERS00
Near Austin, TX 78731
Taylor M
Job Details: 11/12/2021
"Arrived on site to diagnose refrigerator with no control access to the unit, upon arrival I found the unit in sabbath mode, i gained access to the UI and instructed the customer on how to put the unit into sabbath mode and take it out of sabbath mode, the unit is operating properly as designed. The customer mentioned the filter and it being changed close to a year ago, i informed the customer that the filter should be changed every six months, I inspected the filter and it looked okay but I recommended that she change it and informed me that she would purchase one herself.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Leander, TX 78641
Kayman
Job Details: 11/12/2021
Arrived onsite for refrigerator with wheel broken. Upon inspection I confirmed the back right wheel is damaged. I replaced the wheel and axel. The customer states no other issues at this time. No leaks detected. Job complete.
We serviced a
GE REFRIGERATOR
Model GSH25GGCBWW
Near Lampasas, TX 76550
Al
Job Details: 11/12/2021
"Arrived on site and inspected side by side refrigerator cooling issues. Temperatures inside unit exceeded 80 degrees. Evaporator and condenser motors were both working compressor was not working and never came on.. ; ordrng 1 WR55X10968 (CONTROL BOARD, MAIN) and 1 WR49X10283 (INVERTER BOARD) and 1 WR87X10111 (COMPRESSOR) and 1 WR86X96 (DRIER)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Austin, TX 78717
David S
Job Details: 11/12/2021
"Arrived on site for washer making a noise. I inspected the unit and work area. I out the unit through a diagnostics cycle and found it operating as designed, with no abnormal noise. The customer stated the unit is louder when switching from spin to agitate. I gained access to the cam and actuator. I found them in good condition from when they were installed last time. I tested the actuator and found it working every time with no unusual noise. I spoke to the customer about the noises the unit can make and that the actuator while shift will make a loud a noise when locking into place. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/12/2021
"Arrived on site and found error code for blower not reaching speed. Put unit into diagnostic cycle and turned on fan manually and it is working on high and low speed. Attempted to remove oven for further inspection. When doing so, found that the main power cord was going up to the upper cabinet space behind the microwave, and is hardline wired directly into house. Took picture.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Leander, TX 78641
David S
Job Details: 11/12/2021
"Arrived on site for possible sealed system repair. I inspected the unit and work area. I toke an ambient temp in the freezer and found it at 52 degrees and the fridge at 52. I gained access to the controls and tested the thermistors. I found the rc reading at 4.4 kohms(about 50 degrees). I found the fc thermistor open from the control. I opened the evaporator cover and found the thermistor wiring intact. I called techline and spoke to Adrian.
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS01
Near Austin, TX 78746
Justin
Job Details: 11/12/2021
Arrived on site to install previously diagnosed parts. I installed the new console and then preheat the unit. I found it reached temps and worked as designed. Call complete.
We serviced a
GE WASHER
Model GTW335ASN0WW
Near Austin, TX 78745
Matthew
Job Details: 11/12/2021
Arrived onsite to replace previously diagnosed parts from previous company. Replaced control board. After replacing programmed board to model number. Tested unit and unit seems to be functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS
Near Austin, TX 78750
David S
Job Details: 11/12/2021
"Arrived on site for dishwasher top racks not drying. I inspected the unit and work area. I entered diagnostics and found no fault codes. I ran the unit through a diagnostics cycle and found all components activating, and the heating element coming on. I inspected the heating element and found no signs of a leak. I spoke to the customer about the unit and the use of rinse aid. Customer stated they are currently not using rinse aid. The unit is working as designed job complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Scott
Job Details: 11/12/2021
"Arrived on site , replaced lower harness . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8740DW
Near Driftwood, TX 78619
Robert
Job Details: 11/12/2021
Arrived on call for complaint of noise. Found the tensioner pully cause of noise replace pully from repair kit. After installation test operation noise level normal.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Austin, TX 78739
Kevin
Job Details: 11/12/2021
Arrived on site for washer leaving residue on clothing, loads not washing properly. Ran diagnostic cycle and found no error codes, all functions are operating properly. Per service pointer W11042572 directed customer to Whirlpool website to search for white residue recommendations. There is no other known adjustment or repair that can address this issue, job complete. customer has a GE dryer."
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Austin, TX 78759
David Z
Job Details: 11/12/2021
Arrived on site to follow up on oven with issues with door and display. Removed door and sat hinges properly. Found display came on after. Turned off energy saver mode. Verified unit heating and working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Manor, TX 78653
Wesley
Job Details: 11/12/2021
Arrived onsite and replaced icemaker as it would not cycle for me during test. Also corrected low water pressure issue causing unit to not produce ice. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78758
Justin
Job Details: 11/12/2021
"Arrived on site for a washer with the water level sensor off. Upon arrival the customer stated that they would sometimes open the unit and find different water levels for same sized loads. They wanted to make sure that the water level/pressure sensor was not bad in the unit. I asked the customer how they checked the water level, and found that they would sometimes open the unit and check. I informed the customer that at different parts of the cycle they will have different levels of water. I also informed them on how loading the unit can add variety on water level, and advised the customer on proper loading techniques per user care guide. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and found the unit running through as designed. I activated each component separately and found all loads activating as designed. I gained access to the control and pressure tube. I found both good. I gained access to the bottom of the unit and found everything in good shape. I could find no failure on the unit at the time of service. I advised the customer that the unit is running as designed. Call complete."
We serviced a
AMANA RANGE
Model AER6303MFS1
Near Temple, TX 76502
Tommy
Job Details: 11/12/2021
Arrived onsite for unit control having bake activate broil. Upon arrival tested unit found control miscommunicating. Replaced unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS
Near Austin, TX 78732
David Z
Job Details: 11/12/2021
"Arrived on site to diagnose dishwasher not draining. Tried to drain unit and found it would not drain. Checked disposal and found disposal outlet clogged, as well as hose. Tried to clear with shop vac but did not get it to clear. Advised we need to replace Replaced disposal side hose and retested. Verified all is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/12/2021
"Arrived on site to diagnose a refrigerator that is not producing ice. Found fc icemaker turned off, and lowered bail arm to on position. Tested unit and found all is functioning properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Austin, TX 78704
Scott
Job Details: 11/12/2021
"Arrived on site for oven not heating . Found harness at terminal block burned up . Replaced main harness . Ran preheat , all checked normal. No unusual voltage from outlet . No other issues found Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Austin, TX 78748
Luis
Job Details: 11/12/2021
"Arrived on site. Found damaged door stop cover,ordering a new cover; ordrng 1 W10789147 (Cover door stop)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Austin, TX 78750
David S
Job Details: 11/12/2021
"Arrived on site for cooktop burners not lighting correctly. I inspected the unit and work area. The customer stated the unit was converted to LP. I inspected the regulator and found it correct. I checked the orfices and found the left side swapped with the right side, and the center burner had the wrong ones. The customer still had the left over parts from the conversion. I placed the correct orfices in the cooktop and adjusted the valves. The unit is working as designed job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78750
David S
Job Details: 11/12/2021
Arrived on site for fridge freezer over freezing. I inspected the unit and work area. I gained access to the evaporator and found the unit going through a defrost cycle. I Tested the evaporator thermistor and found it reading 50 degrees. I toke an ambient temperature and found it at 50 degrees. I let the unit finish the defrost cycle. I found the evaporator fan coming on. I let the unit run for 10 minuets and found good frost pattern forming. I am ordering the control to complete the repair. ; ordrng 1 W11371382 (Control box)
We serviced a
KITCHENAID OVEN
Model KEBK276SSS04
Near Austin, TX 78736
Leonardo
Job Details: 11/12/2021
Arrived on site to replace broiler element. Replaced broiler element. Tested unit. The broiler lights up a bright orange and preheating within correct time. Job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Georgetown, TX 78626
Lou
Job Details: 11/12/2021
"Arrived on site to inspect washer grinding noises. Upon further inspection, I placed the unit in diagnostics and found error code F0E3-overload. Cleared the code and continued with testing. The unit operated as designed. I found the unit drain pan not connected to the drain pipe at the back of the unit on the wall. I found the units leveling feet were all the way up and when the customer would wash a load of clothing, the basket drops and the rotor is rubbing on the drain pan under the unit. I lowered the feet raising the unit up and retested and unit continues to operate as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Lakeway, TX 78734
David Z
Job Details: 11/12/2021
"Arrived on site to diagnose dryer stuck on 1:06. Found power button would not respond. Power cycled unit at breaker and ran unit. Verified button is now responsive, and issue was a software hang up. Advised to connect whirlpool app to allow software updates. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78626
Tommy
Job Details: 11/12/2021
Arrived onsite for unit locked and stuck. Upon arrival found unit control was damaged. Replaced and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78705
Scott
Job Details: 11/12/2021
"Arrived on site for rear felt failing . Replaced felt dryer is performing normally.Job complete"
We serviced a
GE REFRIGERATOR
Model ZISB420DMC
Near Georgetown, TX 78628
Lou
Job Details: 11/12/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=32 degrees and RC=46 degrees. Tested amp draw to the compressor and got .58amps. Compressor was hot to the touch.No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/12/2021
Arrived on site for Squeaking or Squealing Noise - Top Load Washer. Placed in diagnostics and no error codes came on. Ran high speed spin and could hear a noise that sounded like plastic rubbing. Gained access to splutch and removed belt and spun splutch. Noise was still there. Removed splutch and noise was still there. Removed basket and spun and noise was still there. No oil leaking anywhere. Once all components were removed from the gear case I could still hear the noise inside the gear case. Removed gear case and installed new gear case. Also installed new belt due to customer stating there was also another noise. When customer described the noise to me it sounded like a loose belt. Reassembled and tested washer. Ran calibration and noise is gone. No leaks detected. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC
Near Belton, TX 76513
Tommy
Job Details: 11/12/2021
Arrived onsite for washer giving error codes. Upon arrival found unit F5 E2 and F1 E1 found unit lock operating as designed but unit ACU damaged. Replaced control and tested. Job Completed. Unit is now operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/12/2021
Arrived on site for Not Heating - Has Power - Over-the-Range Microwave. Found microwave was heating but only for a minute and a half. Used customers glass bowl to run for two minutes and I could hear a click and the magnetron stopped running. Ordering the magnetron (W10754299) and will return with all parts. We will also replace the capacitor and diode while we have the microwave open to ensure these components didnt fail due to magnetron going out. ; ordrng 1 W10754299 (Magnetron)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVB01
Near Copperas Cove, TX 76522
Tali W
Job Details: 11/12/2021
"On site for fridge leaking, dispenser leaking, and drawers difficult to open/close. Customer stated he noticed the leak coming from the front of the unit. Inspected drawers, no functional issues found with drawer or tracks. Found water filter stuck in housing and water filter not coming out when pressing release/open button. Found ice door not sealing properly allowing warm air into FC causing drip from condensation build up. Found water valve not closing completely causing slight water drip from water dispenser. Ordering valve, valve connector, filter housing, water filter cap, ice door chute kit. Office to reschedule. AUTHO ; ordrng 1 W10408179 (Valve) and 1 WPW10121138 (Filter housing) and 1 8201756 (Door chute kit) and 1 AUTHO (AUTHO) and 1 WPW10445062 (Valve connector) and 1 WP2260518B (Cap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Leander, TX 78641
Cliff
Job Details: 11/12/2021
Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found dispenser motor runs on dc voltage and previous tech misdiagnosed issue. Motor is receiving 120vdc and motor is bad. Replaced motor and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Leander, TX 78641
Kayman
Job Details: 11/12/2021
"Arrived onsite for range showing sensor error. Upon inspection I confirmed the complaint. I accessed the sensor from the rear of the unit and found one of the purple wires to the sensor had backed out of the connector and not ,asking connection. I corrected the wire and re assembled the panel. I tested the unit and it is working as designed at this time. Job complete."
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP02
Near Driftwood, TX 78619
Kevin
Job Details: 11/12/2021
"Arrived on site and found left hand switch is not engaging when door is closed. Pressing on the left side of the handle allows unit to run, but as soon as you let go the unit stops working. Sent video to CS. Lower corners of door are making contact with black trim. Sent video to CS. Requested small rubber adhesive bumper from customer. Trimmed it to fit, and attached it to the tip of the switch. Microwave will now operate normally on every attempt. Sent picture to CS. There is no incremental adjustment available to correct space variance. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Leander, TX 78641
Cliff
Job Details: 11/12/2021
"Arrived on site to diagnose a range with all ignitors sparking no matter which burner is used. Found no failures to unit at this time, and advised customer on spark module operation. No repairs needed and all is working properly at this time."
We serviced a
MAYTAG MICROWAVE
Model MMV4207JB0
Near Austin, TX 78747
Scott
Job Details: 11/12/2021
Arrived on site for fan only working on high setting . Fan not coming on during cooking . Ordering fan and control. Call to set return ; ordrng 1 W11391718 (Control) and 1 W11109701 (Fan)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78628
Lou
Job Details: 11/12/2021
"Arrived on site to inspect refrigerator with no lights. Upon further inspection, I found the lights in the water box dim and the lights in the ice maker housing out. Removed and replaced the lights and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Kempner, TX 76539
Al
Job Details: 11/12/2021
Arrived on site with TG to uninstall the unit and install both the UI and console. Unit now functioning properly to customers satisfaction. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Austin, TX 78745
Matthew
Job Details: 11/12/2021
"Arrived onsite for dishwasher not drying properly. Upon arrival put unit in diagnostics and found no stored error codes. Ran diagnostics and checked components test. All passed. Did notice that incoming water temperature did not satisfy recommended 120 degrees. Instructed customer that optimal use required hot water. Recommended running tap until hot then beginning cycle. Customer is using rinse aid but must allow time for the rinse agent to take affect. Also instructed customer on materials being washed. Glass, metals and ceramics will do better in drying however plastics will not retain heat and not dry thoroughly. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Leander, TX 78641
Kayman
Job Details: 11/12/2021
Arrived onsite for dishwasher leaking. I found the unit over sudsing and leaking from the front reservoir so I called techline to document. SR#7732226129. They suggested replacing the dispenser because I can see foreign material inside which could contribute to over suds. I used some vegetable oil to cut the soap suds away. I replaced the dispenser and advised the customer on soap amount/usage. I ran the unit after the vegetable oil and found no more over sudsing. I advised the customer to test the unit and let us know if there are still issues. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Pflugerville, TX 78660
Wesley
Job Details: 11/12/2021
Arrived onsite for lightbulb unable to be replaced because it is stuck in the housing with silcone. Removed bulb so it can be replaced and advised customer on procedure. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Driftwood, TX 78619
Robert
Job Details: 11/12/2021
Arrived on call for complaint of freezer door pulling to one side an noise. Found the customer pulling door handle from the far left side and gear will make noise and door will pull slightly to side. But pulling from center it is normal. The right side of track doesnt have track reaching to back and gear will be slow to start.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Austin, TX 78717
David S
Job Details: 11/12/2021
"Arrived on site for washer not powering on. I inspected the unit and work area. I found 120 vac coming from the wall. I checked power to the control and and found good voltage. I unplugged connector to j12 and the unit powered on. I ohmed out the shifter and it tested good. I re-connected j12 and ran the unit through a diagnostics cycle. I found it working as designed. I power cycled the unit and retested it through normal. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Buda, TX 78610
Leonardo
Job Details: 11/12/2021
"Arrived on site for oven bake not heating. Tested unit and found upper bake ignitor was not glowing and bottom oven bake ignitor was not glowing enough to open gas valve. Ordering bottom bake ignitor. ; ordrng 1 WPW10324738 (Ignitor)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Cedar Park, TX 78613
Kayman
Job Details: 11/12/2021
Arrived onsite for washer making squealing noise. Upon inspection of the diagnostics cycle I found the noise to be consistent with a slipping belt. I replaced the belt and I was not able to recreate the noise. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Cedar Park, TX 78613
Kayman
Job Details: 11/12/2021
Arrived onsite for refrigerator making humming noise. Upon inspection I confirmed the complaint. I found the condenser clogged with debris and hair. I removed the clog and the noise went away. I was able to push on the condenser a little bit and make the noise come back slightly. It sounded like a rock or something resting on a vibrating surface. I pulled the unit forward about an inch and the noise went away. I was now unable to get the noise to return. I found the flooring in the kitchen has deep grout joints and the wheels are likely falling in the joint causing the unit to become un level slightly. I advised the customer of my findings. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Lampasas, TX 76550
Al
Job Details: 11/12/2021
Arrived on site to inspect dishwasher not filling. Confirmed the complaint and found the plumber who installed the garbage disposal turned off the water underneath the sink. I ran diagnostics and discovered the sump and motor failed to activate. Unit will need the pump and motor to complete the repair. Control marked for use on return services. Office to schedule return services. ; ordrng 1 W11087376 (PUMP&MOTOR)
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Killeen, TX 76549
Tyler
Job Details: 11/12/2021
"Arrived on site for washer showing error codes. Upon arrival confirmed an f3e1, and f8e3 errors. After running diagnostics tests I found drain pump bearing failing and not getting water out and mixing old soapy water with fresh soap and water when started leading to over suds-ing, and through off pressure sensor. Office to reschedule once availability of parts is known; ordrng 1 WPW10605427 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Austin, TX 78717
David S
Job Details: 11/12/2021
"Arrived on site for fridge making a noise. I inspected the unit and work area. I tested the unit and found the dual valve making a fluttering noise. I gained access to the water lines and found them all secure. I adjusted the water valve at the wall and found it making the same noise. I am ordering both valves to complete the repair. I spoke to the customer about it possibly being a water pressure issue, with it being too high and that if the noise still persist after the valve replacements. ; ordrng 1 W11482025 (Single valve) and 1 W11482383 (Double valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Georgetown, TX 78626
Jimmy J.
Job Details: 11/12/2021
Arrived on site for MW tripping the breaker. Found microwave plugged in but breaker tripped. Flipped breaker on and plugged in microwave. The breaker tripped immediately after plugging in microwave. Used extension cord to run from Laundry room to microwave and microwave powered on as designed. Used a cup of water and heated for one minute. Microwave running as designed. Explained to customer they will need to contact Pulte Homes to install a new GFCI or breaker. Job completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78704
Scott
Job Details: 11/12/2021
"Arrived on site for heater . Inspected heater , bushing are in good shape ,no leaks . Ran diagnostics, no error code or leaks . Customer hasnt had any issues . Job complete"
We serviced a
KITCHENAID COOKTOP
Model KECC607BSS01
Near Austin, TX 78726
David Z
Job Details: 11/12/2021
"Arrived on site to diagnose cooktop that will intermittently cut out and then beep, but doesnt throw errors. Checked diagnostic menu and found error codes F6E4, F6E0 which are both related to lost comm and Ui control. Checked tech sheet which recommends replacing main harness and UI.
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Austin, TX 78759
David Z
Job Details: 11/12/2021
Arrived on site to follow up on refrigerator that was producing ice that was hollow and smaller. Replaced inlet valve and line / IM. Verified proper fill. Advised to follow up if cubes are hollow again. Call complete.
We serviced a
GE DISHWASHER
Model GDF570SGF0WW
Near Kempner, TX 76539
Tyler
Job Details: 11/12/2021
Arrived on site for dishwasher leaking water during use. Upon arrival I confirmed complaint. After further inspection I found cause was due to drain pump hose that bridges to sump had cracked causing leak. Was able to replace motor/drain assembly kit and then reassembled and tested unit. Found dishwasher cycling through setting as designed with no leaks. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS02
Near Leander, TX 78641
Cliff
Job Details: 11/12/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Georgetown, TX 78626
Tommy
Job Details: 11/11/2021
Arrived onsite for light not shutting off. Upon arrival found holder damaged and bulb damaged in process. Replaced both and tested unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID MICROWAVE
Model KBMC140HSS0
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/11/2021
"Arrived on site to replace mag cap and diode from previous diagnosis. Replaced parts, tested unit, unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Austin, TX 78717
David S
Job Details: 11/11/2021
"Arrived on site for freezer over cooling. I inspected the unit and work area. I found the freezer frosted over. I inspected the doors and found no gaps. I gained access to the control and tested the defrost heater, I found 105 ohms. I tested the rc thermistor and found it at 2.3 Kohms (about 70 degrees), I tested the fc thermistor and found it reading 8 Kohms(about 35 degrees). I called techline and spoke to Andy. I advised of the situation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Buda, TX 78610
Kevin
Job Details: 11/11/2021
"Arrived on site to install previously diagnosed parts. installed new thermistor and control board. Advised customer to give at least 24 hours for unit to cool properly. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/11/2021
"Arrived on site to test unit for center burner popping. Found outer orifice was obstructed with piece of foam. Removed foam, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/11/2021
"Arrived on site for washer making loud noises. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found none. Ran automatic test cycle and found no noise occurred. Inspected gearcase and actuator. Found motor guard indented in. Corrected motor guard and added nylon washer to hold motor guard away from pulley. Tested operation, all tested good. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB05
Near Round Rock, TX 78665
David S
Job Details: 11/11/2021
Arrived on site for frost not cooling. I inspected the unit and work area. I found the freezer at 19 degrees and no ice build up on the Evaporator. I gained access to the compressor and found a process stub installed on the compressor. See pictures. The compressor was hot to the touch and pulling .8 amps. The system will need a sealed system repair. I am ordering sealed system. The office will reschedule when we have eta on the parts.; ordrng 1 W10309988 (Compressor) and 1 WP2188823 (Evaporator) and 1 W11506635 (Access valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Pflugerville, TX 78660
Taylor M
Job Details: 11/11/2021
"Arrived on site, door sent with me was the wrong door skin, unit requires stainless, I am ordering the stainless door as well as the nameplate, office to reschedule return service when the parts arrive.; ordrng 1 W11223753 (Nameplate) and 1 LW10912110 (Door)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/11/2021
Arrived on site to test unit for not responding. Found UI receiving proper voltage it not responding. Verified connections were correct. New console sent with is not responding(faulty). Needing console to fix issue. ; ordrng 1 W11419056 (Console)
We serviced a
GE COOKTOP
Model ZGU375NSD1SS
Near Waco, TX 76706
Tyler
Job Details: 11/11/2021
Arrived on site for cooktop continuously sparking once ignition on any burner was activated. Upon arrival found cooktop located over wall oven built into cabinets underneath. Confirmed model and serial number. During diagnostics I found both front and middle burners couldnt be disassembled fully because flow pipes were siezed into threading and risked breaking if removed. Will need to inform ahs of potential risks due to gas product and possible parts that will be needed for safe repair. ; ordrng 1 Cnote (Tg Need help with findings certain part/s) and 1 WB02X10822 (Spark ignitor) and 3 WB24X10091 (Switchs)s and 3 WB24X10092 (Switchs)s and 1 Cnote (Need ahs autho)