Arrived on site to inspect oven with dented door on top oven door. Upon further inspection I found that the left side of the top oven door had a dent. I replace the outer oven door. The door is operating as designed.W11602612

"Arrived on site for dryer having a bad gas smell. Gas was shut off and unit unplugged. Vent disconnected. Checked and tighten all gas connections. Connected vent hose. Started leak detector and ran cycle. Unable to smell gas. Checked for good draft. Tested another cycle. No gas smell. Detector not giving off, removed top panel. Unable to smell gas. Customer did not smell gas either. 162.36 Auth code: YCR9MU"

"Arrived on site to install previously diagnosed and ordered part per previous tech I replaced the tub, vent assembly. Hose fill, drain hose, float switch and gasket and valve and water inlet. I was not able to install the inner door due to it being the wrong part I called tech line to document Sr 7740462897. I reassembled the unit. Office to follow up. No water leaks observed during service. ; O-emld tckt"

"Arrived on site for ice machine not making ice. Ran diagnostics and confirmed water and pumps are good. Sealed sealed starts but I can immediately hear air leaving system from evaporator side. Will need sealed system repair. Repair under warranty. Ordering compressor, evaporator, drier coupler, condenser. Office will call to schedule. 162.36 Auth code: WVRKE9; ordrng 1 W11735041 (Compressor) and 1 WP2313624 (Condenser) and 1 W11506635 (Coupler) and 1 Nonuvdrier (Non uv drier) and 1 WPW10218037 (Evaporator)"

"Arrived on site for microwave or working. No display or lights working. Found control panel not sitting in place properly. So door switch does not make proper contact. Will need new panel and control, put other parts as return on next visit, reset for wed am. ; ordrng 1 W11678581 (control panel)"

"Arrived on site for oven being unresponsive at times. Says to update software but it already has updated software. Entered diagnostics and found f3e3, f6e0, f2e1. In test mode I tested and verified all components working. Followed tech manual. Wires between control and board have continuity. Replaced appliance manager. Verified connected connected tightly, replaced control panel assembly. Verified operation. Call complete. W11448961 W11449114"

"Arrived on site for refrigerator power shutting off then back on, customer had a video of refrigerator losing power then turning back on. Diagnostics shows all components working. Temperature in both compartments is good. Removed control cover and felt supply board was not. Replaced and verified operarion. Call complete. WPW10453401"

WED7120HW1 Arrived on site for a dryer not heating. Further inspection found heating element had failed . Replaced part #wp3387747 tested product works as it's designed.

Arrived on site to inpsect dishwasher not starting cycle. Upon further inspection I placed the unit into diagnostics and observed error 4-3. I verified that the motor was receiving voltage but has become seized. I replaced the pump and motor assembly. I also found that the valve was hanging down and the clip that holds the connector to the valve was not holding. I replaced the valve. I retested the unit snd is now operating as designed. I left the faulty parts with the customer. No water leaks observed during service. Vacant unit nobody to sign. W11613479 W11684258

Arrived on site to diagnose dishwasher not running wash cycles. Found undissolved pods at the bottom. Tested unit and found no wash action from the motor. Replaced sump and motor assembly to resolve. Ran unit and verified proper operation with no water leaks present. Unit now working as designed. Parts used - W11613480. Repair completed.

WGE555S0BS00 Arrived on site for a range not reading correct temperature . Calibrated product tested temperature. Temperature reached on the oven and my meter the same temperature uploaded photos . Product works as it's designed no part used.

"Arrived on site to install replacement freezer door. Installed new door and verified proper fitment and function. Badge was not ordered on previous visit. Ordering KitchenAid badge. Office to schedule, part is a drop off just needs to be stuck on. ; ordrng 1 W10876598 (Nameplate)"

F7E9 F7E3 F7E8 F6E3 MVW7232HW1 Arrived on site for a washer not moving to next cycle. On arrival found rotor was off the stator I ask client if anyone had worked on it he said no. Further inspection found the two right legs were way off causing product to shake excessively. I reattached rotor made sure other parts were in good condition. No oil from gearcase all parts are in good condition. Leveled washer calibrated and ran it in customer service product works as it's designed no water leaks visible from watersupply no parts used.

"Arrived on site to diagnose dishwasher leaking when in use. Customer said they found it leaking on the left side and dripping under the unit. I ran the unit with the door removed and pulled out, and I did verify that the tub weld / seam is not sealed and water is rising / sloshing out the seam on both sides. Ordering new tub to resolve. Added pictures to SD. Office to schedule return. ; ordrng 1 W11409866 (Tub)"

WRS321SDHZ05 Arrived on site from previous visit installed part # w11284458 tested product works as it's designed no water leaks visible from watersupply.

"Arrived on site to diagnose washer that did not complete a cycle. Customer clarified they ran a cycle, got to roughly the spin segment and they heard a noise / unit drained and stopped. I checked for error codes and found only an overload code. I checked the bottom end of the unit and found where it looks like something had gotten stuck / wedged between the cage and cam pulley and rubbed into the fins of the pulley. I also saw some black marks from the belt, also indicating overload. I ran the unit through diagnostics and had no issues. Ran a regular cycle and also found no issues present. Whatever may have been stuck on the bottom end freed itself up and is no longer an issue. Customer advised to reduce load sizes to prevent overload stoppages. Unit working as designed. Call completed."

"Arrived on site to diagnose wall oven with possible warping / damage on door. On arrival examined the unit and found there is a noticable bow on the left side of the door, and as a result the left top corner sticks out further than the right. To properly repair unit will need a new outer door. I tested the oven and did not find heat escaping from the door, so it is usable and damage is cosmetic only. Dispatch came in over 30 days from delivery, which renders the repair out of warranty / cosmetic. Customer was advised the only way we can repair within warranty is if they are able to get an OOW approval from KitchenAid to replace the door. Customer will follow up with Whirlpool customer service further. No repair made since failure is cosmetic in nature. Call completed."

WFES3330RB0 Arrived on site for a range with gasket issues. Verified issue replaced part#w11542153 tested product works as it's designed.

"Arrived on site to diagnose washer not draining sometimes. On arrival unit had an F9E1 error and a tub full of water. I drained with a transfer pump and did some testing. I found the drain pump would stop, but moving the unit around would get it moving again. I shook the harness and it kept running. Based on the fact movement restored function I replaced both the wiring harness and control. There is either a break / bad connection in the harness, or an issue with the pressure sensor on the control. Tested with control And harness replaced and had no further issues draining. Unit working as designed. No water leaks found. Parts used - W11568984, W11621180."

"Arrived on site to install sealed system components. Installed new dryer and removed compressor. Pushed nitrogen through system and found no oil or restrictions. Installed new compressor and vacuumed unit down. Verified good pressures and pressure held. Charged to MFR spec. Powered on unit and verified proper compressor function. Unit working as designed. Parts used - W11506635, Wpw10143759, W11547313."

WED9200SQ1 Arrived on site for a dryer not heating. Verified issue replaced part #wp8544771 tested product works as it's designed.

"Arrived on site to follow up on washer that was not finishing cycles / powering on. I found the control was blinking an error code on arrival, and UI did not work. Found installed control was incorrect for this engineering digit. Installed proper control and tested unit. Verified that console is powering on and unit is working as designed. Ran normal cycle / test and verified all functions good. No water leaks found. Parts used - W11550649."

Arrived on site for dented side panel on range . Found cooktop and drawer panel are damaged . Ordering cook top and panel . Call to set return ; ordrng 1 W11629153 (Cook top) and 1 W10330070 (Draw panel)

"KOED527PSS00 Arrived to inspect damage and installation issues. I found the lower door was badly dented in the left lower corner. The damage had also caused the hinges to cant to the left, forcing the door out of alignment, to the right. The outer lower door and hinges will be required. Office to contact the customer to arrange return service. ; ordrng 1 W11600239 (Outer Door, Lower) and 1 W11665208 (Door Hinge, LH) and 1 W11665209 (Hinge, RH) and 1 W10839793 (Badge)"

"Arrived on site for wash motor not spraying . Ran diagnostic got motor and heater . Got correct voltage . Replaced sump,and motor W11613479. Ran diagnostics, all checking normal. No water leaks detected during service . Job complete"

"Arrived on site for fridge tripping breaker . Ran fan and Dampner test, compressor ,icemaker and fill test ,defrost for some time . All test passed . Didnt trip breaker . Did find UI control failing and still dripping from ice chute ( frost building up slightly. Flapper not closing properly sometime .Ordering UI and separator . No water leaks detected. Call to set return ; ordrng 1 WPW10616134 (Separator)"

"Arrived on site for freezer not cooling periodically. Door gasket sealing properly . No frost build up. Ran compressor test , all fans working . The longer compressor ran it would buzz . Started out at 1-2 amps and slowly got up to 3-5 amps . Did spike at 6 for a second . Talked to SW . Ordering compressor , evap, service port ,uv drier ,nitrogen ,r600 kit . Call to set return ; ordrng 1 Weigh3hrs and 1 Nitrogen and 1 Uvdrier and 1 R600kit"

WVW53UC6LS0 Arrived to inspect damage. I verified the pre were scratches that could be seen in the correct light and at the correct angle. I removed and replaced the chimney and verified no additional damage had occurred to the replacement.

"Apt 4303 Arrived on site for dryer making noise while running . Found a lot of vibration . Ordering motor blower wheel and pads , noise kit . Return set for 12/9 . ; ordrng 1 W11327190 (Blower wheel) and 4 Soundpads (Sound pads)s and 1 W11401018 (Noise kit)"

"Arrived on site , replaced inner door ,catch ,door seal , door switch ,adhesive W10906683, WP279368, WP3406107, WP695737, WP3389441. Dryer door is now shutting properly and switch is working . No lint build up at time of service . Job complete"

"WDF332PAMS0 Arrived to inspect leak. Discussion with the customer revealed that after approximately 10 minutes, the leak would show up at the left side of the machine, on the floor. Opening the door panel, I found the vent seal was rolled over. Due to a damaged part of the seal, I replaced the vent assembly and tested. I could not recreate the leak and the machine operated as designed."

Unit 108Arrived on site for broken door switch . Found arm on switch broken off . Replaced door switch W11189162. Dryer is functioning normally . No lint build up at time of service . Job complete

"WED5605MW0 Arrived to inspect operational issue. The dryer would start and run the motor noisily for only a few seconds, and then shut off. The issue was reminiscent of a dryer motor receiving 240VAC. Testing voltage supply lines revealed all were correct. I found when inspecting the motor that it had internally shorted within the stator, causing too much current draw and subsequent over-heating of the safety thermal device. I removed and replaced the motor and tested. All functions resumed and the machine heated and cycled as designed."

On arrival verified complaint of not completing cycle. Ran error codes and found a fill error. Found hot water has no hook up. Advised to attach a y to the unit and run cold water to hit valve as there is no other option. Ran component activation and unit is fully functional. Job complete no parts installed.

"KMBS104ESS03 Arrived on site for unit not heating. Upon arrival, unit was running and sounding as normal but will not heat. Proceeded to uninstall and visually inspect all wire connectors. All checks good. Proceeded to replace W10850446 capacitor, W11256462 diode and W11409822 magnetron. Tested and worked for 3, 50 second cycles but then stopped heating. Upon closer inspection, burning smell was present near the transformer. Continued to check blue and white wire to transformer and was receiving 120V while running. Ordering W11672685 transformer. Left unit unplugged. Need 2nd man. 1 person to hold unit while other plugs into deep cabinet depth. Office to reschedule ; ordrng 1 W11672685 (Transformer) and 1 2man (2 man)"

On arrival verified complaint of not drying. Customer states they are not running hot water first. Customer states they are filling the dispenser with rinseaid. Ran diag and found heater is activating at 9amps. Dispenser is dispensing rinseaid. Advised customer unable to replicate issue as unit is currently functioning. Job complete no parts installed.

On arrival found unit is stacked. Unable to get dolly into the closet to remove dryer. Spoke to service. Requesting autho for second man. Closet has space inside for two men. Office to Resch.; O-emld tckt

"WTW4816FW3 Arrived on site for drain pump continuously running. Upon arrival, confirmed issue when unit is plugged in. Proceeded to clear pressure hose and replace W11603810 control. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"WFW5605MW0 Arrived on site for water leaking. Upon arrival, ran water valve test and found leak from the detergent drawer. Upon closer inspection, found detergent divider out of place, causing hot water to make contact with divider and causing a splash. Corrected position of divider, cleaned weep holes and re tested. Unit is now functioning as designed. No water leaks detected at this time. No parts replaced"

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight (no twists in power cord. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7740454727 and submitted picture of breaker and advised of sp W11525530 for GFCI manufacturer. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11696067"

On arrival verified complaint of missing screws. Replaced screws and verfied function. Unit is now working correctly job complete installed 2x wp3400882

"WTW5010LW0 Arrived on site for unit not starting. Upon arrival, found F7E1 tachometer failure. Proceeded to test capacitor and found 0 MFD. Ordering W11395618 capacitor. Customer agreed to reschedule next day. ; ordrng 1 W11395618 (Capacitor)"

On arrival verified complaint of check vent error. Ran vent test during air only cycle found test failed red. Visual inspection shows a majorCrush to the vent. Unit will need to have the vent replaced. Job complete no parts installed.

"On arrival verified compliant of off balance load. Ran cycle and found major tub wobble. Visual inspection of unit shows gearcase is starting to leak oil. Attempted to remove agitator and unable to. Ordering inner tub W11178227, Washplate W10902814, and washplate bolt W10752187. Office to reschedule requesting 2hr due to cramped work area.; ordrng 1 W10752187 (Bolt) and 1 W11178227 (Inner basket) and 1 W10902814 (Washplate)"

"WED560LHW2 Arrived on site for unit making thumping noise. Upon arrival, proceeded to spin drum by hand and found something getting caught on the 8 o clock position. Baffle is all secure. Proceeded to disassemble unit and found no obvious frame damage or mechanical failures. When removing front bulkhead, the noise stops. Once bulkhead is installed, the noise continues but only on the 8 o clock position. Ordering W11712678 front bulkhead and W10508188 drum. Weight call for 2 hours. Will have to call contractor on-site and will direct to free parking. Will need to walk to building. Step stool is needed. Office to reschedule ; ordrng 1 W10508188 (Drum) and 1 W11712678 (Front bulkhead) and 1 2hour (2 hour)"

"Arrived on site for a damaged consul. Inspected unit and work area. Customer advised that the rotary switch broke and is no longer working. I found the wash temperature rotary switch the one at fault, and because it had fallen, it caused damage to the console itself. I went ahead and replaced the console, but need to order the rotary switch for repair. Ordering the part in the office will need to contact the customer about a return date due to limited parts availability. W11223397.; ordrng 1 WPW10285518 (Wash temperature rotary switch)"

"On arrival verified complaint of leaking under sink. Visual inspection shows dry under sink. Ran dishwasher and found no signs of leaking from unit during fill, wash, or drains. Ran sink and found sink water line is leaking. See quick pics. Unit is working as designed. Job complete no parts installed. Water waiver signed and ticket signed."

"Arrived on site for washing machine that has a broken piece in the middle. Inspected unit and work area. I found the agitator completely removed from the washplate. I checked the agitator and did not find any evidence of any damage done to the washplate, but did find small damage done to the agitator itself. I went ahead and replace the agitator and bolt and tested the unit. The unit is working and operating as designed. Call complete. W10836692."

Arrived on site for a cooktop that wont light one of the burners. Inspected unit and work area. Customer stated that they were having to use a lighter in order to light the right rear burner. I did confirm the customers complaint and found it taking abnormally long to ignite the that burner. I replaced the burner head and tested the unit. I found the unit working and operating as designed on all burners. Call complete. WP8286813.

Robbed on site for a refrigerator that has a broken door switch. Inspected unit and work area. The customer advised that it was the freezer door switch that was broken and he didnt know exactly how that happened. I did go ahead and replace the freezer door switch and tested the unit. I found the unit working and operating as designed. Call complete. W11396033.

"Arrived on site to test unit for gas odor. Upon arrival customer stated when using the oven, gas odor will be strong throughout the cycle. No gas smell when unit is not in use. Unit is receiving proper voltage and has correct polarity. Engaged bake cycle, noticed smell and smell would not subside after a minute. Gained access to burner tube and found air shutter opened to much causing an improper air to gas ratio. Adjusted shutter to only keep 10% open, tested unit, during initial ignition gas odor is present, after 30 seconds gas odor subsides. Customer approves. Contacted SAFETY to document SR#7740407646. Unit is now running as designed, no gas leak detected, no parts installed, job complete."

"Arrived on site to test unit for rack not level. Inspected unit, found stop clips have broken off on the back side causing the rail to be removed from the tub wheels, offsetting the level. Replaced stop clips (WP8565925) and tested unit, rack is now level and functioning as designed, no leaks detected, job complete."

"Arrived on site for a refrigerator. That is tripping the breaker. Inspected unit and work area. The customer advised that the unit is not tripping the breaker but they are having a defrost issue in the freezer section. It is causing the whole unit not cool properly. I did confirm the customers complaint and ran the unit through diagnostics. I found an open defrost sensor error message and tested the heater on forced defrost mode. I found the heater test pass, indicating an issue with the Thermistor and may be the control. Ordering the evaporator thermistor and rescheduled the customer to 12/9. No parts were installed. ; ordrng 1 WPW10384183 (Evap thermistor)"

"Arrived on site for not heating. Upon arrival, test unit. Found turntable begins to turn then stops after a second. And water does not heat. Also found fan operates but timer does not count down. Contacted Techline for assistance. Explained issues. Power cycled unit and Test at :30 and 1:00, but no change. Tech recommended checking all connections and replacing interlock if necessary. SR# 7740450186. Disassembled unit to inspect interlocks and tested good. Contacted SW for assistance. After series of test at control, inverter and switches. Am getting 120 at switch under load. Found that under load getting voltage drop from 120-0 at inverter. Recommend replacement of microwave appliance manager. Replaced appliance manager W11325787. Test unit and is now operating correctly"

"Arrived on site for damaged terminal block. Upon arrival, inspected unit and found L1 connection screw to terminal block is fractured with screw threading stuck in block. Need to replace terminal block. Replaced terminal block 279320. Test unit and is operating as designed. Job complete"

"Arrived on site to test unit for no ignition and loose knobs. Tested unit, found spark not being produced when trying to ignite the center and left rear burner. Inspected internals, unit will need harness, spark igniter and knobs. Replaced harness (W11561449), igniter (W11507532) and knobs (WPW10545849) X5. Tested unit, unit is now running as designed, no gas leak detected, job complete."

"Arrived on site to test unit for no power. Upon arrival customer stated unit stopped operating, they got it going again by moving the power cord around. Took voltage at the terminal block, found it receiving proper voltage but when moving the plug around in the outlet, unit will lose voltage. Advised customer that the outlet terminals have became loose and are causing the no power issues. Recommended to get the outlet replaced to resolve that issue. Customer also had a concern of long dry times. Ran a vent test, found venting to be poor. Advised to get the vents cleaned by a professional to ensure optimal performance. Unit is running as designed, no parts installed, job complete."

"Arrived on site for will not run or complete a cycle. Upon arrival, customer has already began a cycle. Confirmed unit is operating. Canceled and drained unit. Ran diagnostics and there are no saved error codes. Ran a normal cycle and unit is operating correctly. No leaks present. Job complete."

Arrived on site for flames too high. Upon arrival test unit and flames are correct. Adjusted flames by adjusting each valve per customers preference. Unit is operating as designed. No gas leaks present at this time. Job complete

Arrived on site for refrigerator not cooling. On arrival confirmed issue inspected compressor and evap compartments. Found no dye or sealed system leaks but I found running pressures at 100/-10. Found unit took over 30 minutes and still wouldnt equalize properly. Tried pulling vac and recharged system with 56g of r600 but found the same results. Will need to report find8ngs of a possible floating restriction in System.; ordrng 1 Needtocalltechline (Need to call techline)

"Arrived on site to install previously ordered part. Ran diagnostics and get error codes F1-E1 main control fault, F3-E1 pressure system fault. Replaced control W11608056 and test unit by running a normal wash cycle. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site for washer not completing cycles and making a loud noise. On arrival confirmed issue and found gearcase, and drive system broken as well as agitator teeth, agitator, and coupling had also failed. Tried removed gearcase and then drive system but the drive system is stuck in the outter baske5 shaft and corroded together. Will need to order Wp3946501 agitator, 63849 outter tub, w10814296 gasket, WP8577374 seal, wp63292 thrust, wpw10080230 spin ring, 285353 retainer, 285753A coupler, wp3363394 pump, and all previously sent parts and will need office to reschedule once availability of parts is known. ; ordrng 1 Wp3946501 (Agitator) and 1 63849 (Outter tub) and 1 w10814296 (Gasket) and 1 WP8577374 (Seal) and 1 wp63292 (Thrust) and 1 wpw10080230 (Spin ring) and 1 285353 (Retainer) and 1 285753A (Coupler) and 1 Wp3363394 (Pump)"

"Arrived on site and verified compressor was seized. Replaced compressor(W11574734), UV drier(WPW10143759) and access valve(W11506635). Vacuumed system down and charged to specs with 56g of r600a. Unit is now working as designed. Job complete."

"Arrived on site for clothing stays wet. Upon arrival, test polarity and is correct. Ran vent test and is poor for electric dryers. Ran a timed dry and heats correctly. Found vent hose is too long with too many kinks. Straighten the hose then vent test passes but hose gets kinked when unit is pushed back into position. Recommend replacing hose with a shorter hose to get less kinks. Unit is operating as designed. Job complete. No parts used."

"Arrived on site for washer not completeing cycles and humming. On arrival confirmed failure and replaced lower harness w11731988, w10876600 pump, and w11700916 lid lock. After retesting unit I found clutch was getting 120 but the clutch wasnt activat8ng the slider even though the slider moved freely by hand. Called techline and reported findings Sr#7740456106. Was instructed to order w11627517 control, w11449841 gearcase, w11195971 stator, w10754448 clutch w10734521 slider, w11260238 rotor. Due to possible misalignment and/or electrical issue in clutch . Rescheduled customer for 12-9-24; ordrng 1 W11627517 (Control) and 1 Gearcase (W11449841) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 Rotor (W11260238)"

Arrived on site to test unit for frosting around FC door. Found bottom of RH FC door was not making contact causing air leak. Removed frost build up and dried up water. Adjusted door and now sealing properly. Advised customer to monitor. No parts replaced at this time. No leaks detected. Job complete.

Arrived on site to test unit for oven not heating. Found glow igniter working but no voltage to gas valve. Replaced igniter(W11590294) and control(W11620481). Gas valve now receiving 4vac but not opening. Verified valve is receiving gas from regulator. Recommend valve replacement. Scheduled for 12/06. Ordering regulator as a precautionary to ensure completion on return visit. ; ordrng 1 W11590251 (Bake valve) and 1 W11590292 (Regulator)

"River on site for freezer not cooling. On arrival confirmed failure and found compressor had over heated and failed to turn on. Found a new start device wouldnt work and unit needs a new compressor. Ordering w11490402 evap, w11332031 compressor, W10913906 access valve, WPW10143759 uv drier. Office to reschedule once availability of parts is known ; ordrng 1 w11490402 (Evap) and 1 w11332031 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)"

Arrived on site for washer making a loud noise during spin. On arrival replaced gearcase w114498 and cam w10721967. Tested washer and found no leaks and unit working as designed. Call complete

Arrived on site for washer making a loud grinding noise. On arrival customer provided a video of sound and I was able to recreate sound in diagnostics test. Traced issue down to the cam and actuator both failing and replaced them with w10721967 cam and w11481722 actuator. Tested unit and found no leaks or noise and unit works as designed. Call complete

Arrived on site to test unit for excessive heat escaping and unit only at 170? at times. Found heat customer was concerned with is normal part of ventilation. Factory reset control and replaced oven sensor(W11598120) as a precautionary. Heated unit to 350? and allowed to run for 20mins with no issues. Advised customer to monitor and be a little aware she isnt hitting keep warm instead of bake. Job complete.

Arrived onsite and found unit operating with is older door liner liner causing torn out gasket. Gasket replacement not viable. Ordering door to repair. No parts used; ordrng 1 LW11258450 (Right door)

Arrived onsite for dishwasher making screeching noise. Upon arrival maintenance stated that they haven't heard it since they called it in. I found a float switch open error indicating that the customer had something causing the float switch to be up. I found a lot of suds present in the unit when running diagnostics. I found the unit not to be making the noise described and the explanation they gave me indicates that something got hung up in the drain pump and finally got pushed out. I found nothing inside the drain pump. Unit operates as designed. No water leaks present at time of service. I made customer aware of suds. Call complete. No parts installed.

Arrived onsite for dryer not turning on. I confirmed dryer had no power. I checked the breaker and found it to be tripped. I turned the breaker on and ran the unit for 35 minutes. Unit did not trip within the time and is working as designed. No issues are present with the dryer and stated to the customer if it continues to trip the breaker to have the breaker checked out. Unit operates as designed at time of service and cycles correctly. Call complete. No parts installed.

"Arrived onsite and installed splash seals and screws. Unit is now operating as designed without leaking. W11664713, W11627527"

"Arrived onsite to replace previously diagnosed parts. I replaced the gearcase,rotor, and control. The stator was intact and was not damaged. After replacing I ran a DLMS Calibration. I then ran a diagnostic cycle. Unit now operates as designed. No water leaks present at time of service. Call complete. Installed W11419171 CONTROL, W11260238 ROTOR, AND W11449841 GEARCASE."

"Arrived on site to replace damaged refrigerator doors. I removed and replaced the damaged RC & FC doors, along with the nameplate and tested operations. Unit is operating as designed. Job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the FC door being damaged, I removed and replaced the door and nameplate and tested operations. Unit is operating as designed. Job completed."

Arrived on site to replace damaged refrigerator door. I removed and replaced the damaged RC door and tested operations. Unit is operating as designed. Job completed.

Arrived onsite for washer not draining. Upon arrival I inspected the underside of the unit. I found the pump to be good reading at 20.1 ohms. I checked the harness from the control. The pump lines are showing open line indicating there is a break in the harness. I replaced the harness and tested the unit. Unit now operates as designed and drains. No water leaks present at time of service. Call complete. Installed W11643701 LOWER WIRE HARNESS AND W11755726 CLIP.

Arrived onsite and found right fridge door misaligned and adjuster in the top position. Adjusted door level and adjusted cabinet to correct door misalignment. All checks good.

"Arrived onsite for burner not igniting. Upon arrival I confirmed the left front burner was not igniting. I lifted the cooktop and inspected the igniting. I couldn't visually see anything wrong with the ignitor however, I saw the arc coming below the cooktop signifying there is a hairline fracture in the ignitor. Gonna order a left front ignitor to solve the issue. Ordering W11453940 left front ignitor. Office to RS. NO PARTS INSTALLED. NO GAS LEAKS PRESENT.; ordrng 1 W11453940 (LF IGNITOR)"

Arrived onsite for dishwasher not washing dishes. Customer stated she meant to call in and change description. She stated the issue is the dishes are not drying. I ran a service test and found the heating element working as designed. I noticed customer wasn't using rinse aid. I explained to the customer that rinse aid will need to be used to help with drying the dishes especially with the plastic tub units. Customer understood and will start using rinse aid to help dry her dishes better. No water leaks present at time of service. Call complete. No parts installed.

"Arrived on site for unit not freezing correctly. Removed evaporator cover found frost only on first row of evaporator,ordering a new compressor will also order evap in case needed. ; ordrng 1 W11546692 (Evaporator) and 1 W11580057 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"

Arrived onsite and found unit operating with report of spontaneously turning on. no error codes and unable to replicate any symptoms. Calibrated unit and advised customer that the unit had been reset as a solution. No parts.

"Arrived on site to test unit for washer stuck in spin, tested unit found capacitor leaking oil, drain pump activated and will not shut off, replaced control, capacitor and shift actuator and tested, unit is now running as designed, no leaks detected job complete installed W11395718, W11481722, W11626074"

"Arrived on site for no ice. Removed bin found ice stuck between bail arm and icemaker adjusted icemaker and arm,reinserted bin,icemaker dumped ice and filled with water."

"Arrived on site. Found water leaking in fresh food section,water leaking at corner of cabinet,found mullion not even,gasket has already been modified from previous visit and gaps between liner and cabinet have been filled with rtv,called tech support sent pictures to tech support,per tech support checked cabinet with flat edge found gaps between cabinet sent pictures per tech support customer will need to contact whirlpool customer service with SR #. SR#7740451551"

"Arrived on site for dispenser issues. Tested water dispenser loud noise from valve and water not dispensing correctly,removed unit from enclosure checked lines,removed filter tested water dispenser working,installed filter tested water dispenser working obstruction that got into line and now cleared. Customer will need to replace filter if issue reoccurs."

"Arrived on site. Installed new fresh food door gasket on right side door,checked door seal good."

"Arrived on site to test unit for not coming on, tested unit found it receiving 120vac but control unresponsive, control was run without, will need to return and replaced control, rescheduled for 12/09; ordrng 1 W11607637 (Control)"

"Arrived on site to test unit for door latch issue, tested unit found door is latching but lint trap housing broke in two, damaged sensors,harness and lint trap, will need to order parts and return rescheduled for 12/11; ordrng 1 W10906551 (Lint trap housing) and 1 WPW10516085 (Lint screen) and 2 WP3387230 (Housing screws)s"

"Arrived on site for customer complaint of unit not draining and didnt finish a cycle. Found lower wire harness broken wire near drain pump. I repaired wire, unit tested good."

Arrived onsite for unit leaving clothes wet at the end of cycle. Inspected and found only stored error code for unbalanced load. Inspected basket due to service pointer but was good. Suspension was also good. Did find unit front left leg needed adjustment. Ran a spin cycle and unit is functioning properly. Instructed customer on proper load size and balance loads. Job complete

"Arrived on site for customer complaint of unit not heating, found door wasnt making good contact with the door switches. Ordering interlocks and switches. ; ordrng 1 WP8206419 (Top interlock) and 1 WPW10156813 (Bottom interlock) and 1 W10727360 (Door switch) and 1 W10269458 (Door switch) and 1 W10269460 (Door switch)"

Arrived onsite for unit not dispensing softener. Inspected and found softener dispenser turned off. Instructed customer on cycle selections. Unit is functioning properly. Job complete

Arrived onsite for unit not turning on or operating. Inspected and found control not responding. Ohmed motor and drain pump and were good. Replaced faulty control. Calibrated and tested. Unit is functioning properly. Job complete. Used w11607637

"Arrived on site for customer complaint of gas leak. I used leak detector, no gas leak, I bubble tested every joint and took pictures, no gas leak detected at time of service. Called safety team to document, SR 7740427497"

"Arrived onsite for unit needing gearcase and wash plate replacement. Disassembled unit for replacement and also found cam and actuator needed replacement. Replaced all four components. Tested and unit is now functioning properly. Job complete . Used w11449840, w11481722, w10721967 and w11510461"

"Arrived on site for dampener not closing. On arrival inspected unit and found vent box was taken off for inspection. Had access to dampener and found unit was functioning properly, opening and closing as designed. Took pics. Vent box is mis-shaped and is obstructing the damper. Customer will address with builder. Unit is functioning as designed. Job complete"