Great professional service
Dana - Austin, TX
Jordan - New Braunfels, TX
My service tech was very polite and explained everything he was doing.
Dishwasher fix under warranty
Amit - Austin, TX
Came on time, fixed appliance hassle-free.
Great and quick service!!
Maria - Manor, TX
I was worried the warranty process was going to drag but my washer and dryer were repaired in a timely fashion by a great tech who explained the whole process and gave recommendations to prevent future problems. Great service!!
Thanks so much!
Erin - Del Valle, TX
Efficient and helpful
Lynn - Pflugerville, TX
Worthless waste of time.
Robert - Georgetown, TX
Replaced a part in 5 minutes said give it 24 hours. I gave it a week. Still no ice.
John - Leander, TX
They were very through and completed the work
Cathie - New Braunfels, TX
I am pleased with the great service from Richard. He is very knowledgeable and professional and fixed the rattling in my refrigerator although I don't like how loud it is when it runs. And at times I hear a clunking noise and a little vibration but not as loud as it was.
Martha - Round Rock, TX
Very good we will call on you again. Thank you very much.
Very good experience
Patricia - Bertram, TX
Had never used this company before, but was very pleased with the service. Unfortunately, it required 2 trips because of a part they did not have the first time, but the refrigerator was not out of operation - it was just the lights were out.
Great job guys
Louis - Cedar Park, TX
great repair company
John - Waco, TX
great about communication ontime\
professional, cordial, super competent, good listener
Carol - Georgetown, TX
Got it done
Bruncsak - Austin, TX
Becky - Austin, TX
Nicky - Round Rock, TX
It was a smooth process for getting job done.
Emilia - Temple, TX
Appliance express is so good in service and in dependability. Though I am still having a little issue with my Microwave oven it is making a noise that should not be when working. Other than that it is working pretty good.
Prompt and efficient
Carmel - Austin, TX
This company are great. Super responsive and competent
Steven - Austin, TX
Tyler is punctual and efficient.
Chris - Georgetown, TX
Great, timely service.
Gentleman that came out did a great job.
JOB DONE WELL AND FAST SERVICE
David - Cedar Park, TX
WILL USE AGAIN
LG Dryer Repair - Rollers causing thumping noise
DougG - Round Rock, TX
Paul did a great job - explained everything he was going to need to do before he started the work and afterwards left with the dryer running like new - he accomplished the job in good time and we were very pleased.
Professional and great service
Christian - Kempner, TX
Impressed with the professionalism and service rendered.
my GE Applicance
Claude - Dripping Springs, TX
fine job - but GE sent 5 replacement bulbs which was never needed - go figure
Top tier work
Mark - Pflugerville, TX
On time! Quick service
My expensive warranty was not honored
Hallie - Austin, TX
I scheduled appointment through the warranty number. The appointment was booked by Maytag as a warranty call. The warranty was not applied at all. Appliance Express claims they did not know it was a warranty call. But how could they not know when it was booked as one?
Kelly - Austin, TX
I booked my appointment online. I received an email and phone call as to what time the technician would be there. Lou was very helpful, he answered all of my questions, fixed my washer in no time! I will recommend this service to all of my friends and family! Very easy and very helpful process! Thank you Lou!
Noe - Leander, TX
Speedy and friendly service
Monica - Austin, TX
Thanks Clif for saving our dryer in a jiffy! He was one of the fastest and friendliest repair professionals that we've had to our house and was able to diagnose and fix the issue very quickly. Thanks!
Florin - Cedar Park, TX
The service technician came in ,did a great job and left . Can’t ask for more then that . Very satisfied.
Great technician, great company Whirlpool!
Mike - Cedar Park, TX
No charge for labor, parts, or service fee while warranty had recently expired but indeed was expired. Whirlpool just became my only vendor for all my future appliance needs, thank you Whirlpool!
Manuel - Manor, TX
Great ambassador of service
Oscar - Leander, TX
The technician was knowledgeable and courteous and offered safeguards for proper care of our refrigerator
Dishwasher soap tray replacement
Adam - Austin, TX
The tech did a good job and was professional. My problem is with the price. $125 for a plastic tray? OK... fine, but $180 in labor to replace it? It took him 15-20 min. He was at my house for 30 minutes. I honestly feel a bit ripped off.
Prompt, Courteous, Professional
Kyle - Marble Falls, TX
The technician was very helpful and effective determining the issue with our ice machine. I appreciate his willingness to listen and discuss what was wrong.
Robert - Georgetown, TX
great service., knowledge and fast repairman, explained whole procedure and gave price up front.
Professional and Timely
Roxanne/tara - Canyon Lake, TX
Richard took care of the issue right away and I'm very grateful. I was kept apprised by phone as to his expected arrival and he phoned me when he was outside my home.
David - Round Rock, TX
Knowledgeable and professional
Gordon - Spring Branch, TX
Highly satisfied with the service provided
Very happy with service!
Cheryl - Austin, TX
Joseph was very thorough in resolving our two issues and also provided further information on how to best use our appliances to make them last longer and be more efficient. Great service and would recommend Joseph to anyone!
Aleksandra - Austin, TX
Mary - Round Rock, TX
Robert - San Marcos, TX
The technician went above and beyond. He arrived at 8:00am sharp. I appreciated that a lot. He was very helpful by showing me how to connect the oven to WiFi. He also answered all of my questions I had about my other appliances.
Randy - Killeen, TX
Great. Service. Thank you.
Justin - Wimberley, TX
Great service, here on time
Linda - Georgetown, TX
Great Service -- Fast efficient and courteous
I was very impressed with the professionalism, knowledge and efficiency of David. He tracked down a very tough-to-find rattle in my dryer, replaced the parts and cleaned everything up in 60 minutes. Good as new. Thank you!
Carrie - Briarcliff, TX
Great service and price
Farmer - Georgetown, TX
Great company and very fair and fast and performance very good
Great service and Lou is very knowledgeable
Guru - Austin, TX
Lou is very professional and is very knowledgeable. He is patient and gives me tips on how to maintain the appliance.
Easiest service ever
Dean - Austin, TX
Scott was great! Not only did he quickly diagnose and fix our issues but was super communicative, very easy going and very pleasant to chat with.
Annemarie - Jarrell, TX
He was a great tech
wonderful service,very knowledgeable and honest,
Elaina - Austin, TX
I was impressed with Scott's knowledge and honesty,thank you for the advise and the well done job
Isabel - Buda, TX
Awesome Maytag Man
Dee - Leander, TX
We had the best service ever. Lou has great customer service skills. His knowledge of the appliance was greatly appreciated. He was very patient with my husband and I in explaining how the washer operates and diagnosing the issue with the machine. He repaired the machine and we are all set to go. Thank you so much! What an asset to the company 😊
Barbara - Leander, TX
Technician fixed the problem quickly. He also showed me the features of my new ice maker and dishwasher. Took his time to answer all my questions.
Richard was great
Scott - New Braunfels, TX
Cathy - San Marcos, TX
Richard was very smart and helpful. He explained everything in detail so I appreciate that.
Jarrod - Taylor, TX
Good fast friendly service. A plus
Andrew - Round Rock, TX
They really didn’t do anything, one of them said it must have been a Roach in the fan that must have been blown out because it wasn’t making any noise any longer. Also it’s under warranty.
Carli - Pflugerville, TX
Carl - Austin, TX
Pacesetter - San Marcos, TX
Service was fast, friendly and very professional.
Alvin - Austin, TX
Daniel - Manor, TX
The service was great and Joseph was extremely knowledgeable on the product
John - Austin, TX
David showed up on time and went immediately to work to replace parts on the dishwasher upper rack. In 30 minutes ithe repair was complete and everything cleaned up
Whirlpool Fridge Repair
Steve - Austin, TX
We were sad to have to have called in only after a month of owning the new fridge, but Appliance Express was the company to service our fridge. Oh he was so good and informative about our product, it's all good.
Great service guy
Arturo - Elgin, TX
Did a very good job in fixing our washer, and educated us on do's and don'ts of operating and using washer. The guy was great and very friendly. Thanks....
Robert was very professional and efficient
Thelma - Austin, TX
Mary - Austin, TX
Great and prompt service
Brian - Round Rock, TX
Gentlemen were professional and fixed everything. Great service
Liliane - Austin, TX
Alvin - Austin, TX
Richard - Harker Heights, TX
Maria - Pflugerville, TX
overall experience was great
Darron - Dripping Springs, TX
Carol - Austin, TX
Good service with the exception of the parts being delayed twice and some scheduling timing. Both of the service techs, Joseph and Tyler were on time, knowledgeable and polite. As this was a warranty problem with Maytag, there was no additional cost involved, other than my time.
Fixed first time out
Donald - Georgetown, TX
Gary - Georgetown, TX
Great job. Punctual, polite, efficient.
Terri - Leander, TX
Hdf - Pflugerville, TX
Very quick and very professional.
Erica - Austin, TX
Courteous and Professional
Gwen - Leander, TX
Lou was on time, professional, and patient in explaining the mechanics of my stove.
Deborah - Austin, TX
Very nice young man; knowledgeable about repair
Carol - Lakeway, TX
Ivan - Driftwood, TX
Great service, thank you
Yvonne - Pflugerville, TX
Clif was prompt, friendly and professional. Completed the work well and quickly.
Robert arrived on time and quickly diagnosed the issue. Time will tell if we have solved the problem.
James - New Braunfels, TX
Robert was great!!
Eric - Austin, TX
Stephen - Austin, TX
Listen to our failure experience quickly diagnosed the problem and went online to find part, cost and delivery. Discussed options - replace or repair. Great experience.
Great service, very dependable and knowledgeable.
Ken - Kingsland, TX
David - Georgetown, TX
Alvin went above and beyond the work order to give us tips to keep our appliances working to their potential
David - Belton, TX
The technician did fine job of finding the problem and replacing the water pump. The dishwasher works well now! He also let us know how to prevent the problem for recurring. We are grateful that the manufacturer's warranty covered the total cost.
Jeff - Loop, TX
Leo was great!!
Fast and efficient service by Clif.
Anne - Austin, TX
I paid by phone, he repaired the oven in about 30 minutes. Nice.
ice-maker & water dispenser consult
Rick - Georgetown, TX
Jonathan was polite and professional. He was very informative with his diagnosis and recommendation for repairs.
Timely and professional
Kevin - Austin, TX
Lennox - Austin, TX
Tech did a great job
Stenly - Austin, TX
Great service, professional attitude, and the problem was solved !
Linda - Georgetown, TX
Jonathan was polite, efficient and professional. He also answered all of my questions. Great service!
Tyler was great
Barry - Austin, TX
He came, he analyzed, he fixed. Was very pleasant and efficient.
Appliance Express technician Lou Soldan was very professional, knowledgeable and repaired our appliances in a very systematic way. He was careful and meticulous about protecting the work areas in our home. We are very happy with his service. Thank you!
Quick to fix
Kim - Seguin, TX
We just bought new Whirlpool fridge and the ice machine and water was acting up and Whirlpool send out Kevin from Appliance Express. Kevin was quick to figure out the problem, order the part and a week later he was back and problem fixed.
lenny - Georgetown, TX
Jonathan is awesome.
Martin - Georgetown, TX
Mr - New Braunfels, TX
He was great! Very polite and fixed the issue.
Above and beyond service.
Michele - Cedar Park, TX
Same as above
Excellent Service, Brandon was very professional and quickly fixed my problem.
Kevin - Austin, TX
Lupe - Burnet, TX
Great service and the technician was extremely knowledgeable.
Dale - Kyle, TX
Kevin was right on time and very through. He called Whirlpool and talked them on what could be done. It was Whirlpool's opinion that it was not repairable.
Deanne - Austin, TX
Lou did everything he could to ameliorate the problem with my refrigerator water dispenser over 5 visits.
John - Austin, TX
We appreciate the positive attitude, and skills of Mr. Andy Barr in getting our refrigerator to work properly.
great, friendly service
Wendy - Austin, TX
Jeasung - Leander, TX
Carol - Austin, TX
Scott is extremely professional and is an excellent service agent. Thank you!
Repair double oven
Bonnie - Georgetown, TX
Sad that they make self cleaning ovens. Sad when you use it it screws up the oven works. Tommy did a great job, he knows what he is doing. Thanks Tommy.
Very Professional, Great Service!
Teresa - Killeen, TX
Arthur is very knowledgeable, cares about his customers, and goes above and beyond.
Lisa - Seguin, TX
Good service. I was told on the phone that they would be able to change out the bulb and charge me but the technician told me I had to order it myself. That would have been good to know before hand.
Luis was extremely helpful!
Julie - Austin, TX
We not only got the ice and water working on our refrigerator, but Luis helped us to understand the computer on our refrigerator. Very personable and knowledgeable.
Robert - San Marcos, TX
Great Service, veryhelpful
Sandra - Cedar Park, TX
Service was very good, explained my problem and helped solve it. Was upfront with costs.
Great Customer Service
Heath - Austin, TX
The experience was great! The tech (Leo) was very personable, and as he was doing the work we talked as if we were friends. The work was completed flawlessly, we also discussed general operation and issues with the appliances which educated me and helps me make a more informed decision on whether or not I should purchase extended warranty. This is very helpful to have the information without trying to sell me anything.
Lawrence - Elgin, TX
Great warranty service
David - Bastrop, TX
Very friendly people great service
Santa - Round Rock, TX
Fully recommend those people
James provided wonderful service. He took the time to walk through the repairs and how to care for my machine going forward. Even followed up to ens
Jennae Warner - Lago Vista, TX
Chris - Georgetown, TX
Thomas was very professional, efficient and good at diagnosing the problem and coming prepared to fix it.
On time and timely service.
Andrew - Burnet, TX
Juan - San Marcos, TX
very friendly person
Very professional. Great service, explained what was wrong and how he fixed it.
Dale - Austin, TX
Cydney - Johnson City, TX
Thomas - Bastrop, TX
Tech arrived and troubleshooted problem with range.
Whirlpool stuck drawer.
Denise - Georgetown, TX
Jonathan was wonderful. Took care of our problem and was very patient with our chaos of moving in. We would highly recommend him.
Barbara - Austin, TX
Always great service!
Anna - Killeen, TX
Billie - Marble Falls, TX
I appreciate the professionalism and product knowledge of the technicians at Appliance Express.
Brian - Georgetown, TX
Barbara - Austin, TX
Technician arrived on time and was able to diagnose the problem (broken igniter) on a brand new Whirlpool dryer.
Ravindra - Austin, TX
Katia - Copperas Cove, TX
Stephanie - The Hills, TX
Luis was prompt, professional, and thorough. Outstanding service call.
Very professional, courteous service!
Laurie - Austin, TX
Scott was very prompt, courteous, and professional. He took time to cover his shoes before entering my home, which I viewed as a sign of respect. He took the time to thoroughly troubleshoot the issue with my appliance. Once he found the problem, he explained and showed me what to look for if this ever happens again and how to quickly resolve the issue. He then reassured me that I have made a good purchase decision with this particular model of refrigerator. Thank you Scott!
Cory - Georgetown, TX
Ras - Kingsland, TX
Great service fixed our problem quickly. Technician was friendly and professional.
Freddy - Austin, TX
Cynthia - Burnet, TX
James arrived on time, protected our flooring, got right to the appliance problem, fixed the issue, and was on his way. James was very polite and knowledgeable. Satisfied customer!
Stacy - Round Rock, TX
Appliance Repair technicians are so nice and helpful! I love Appliance Repair!
Adrienne - Georgetown, TX
Jonathan - Austin, TX
Clif did a great job! Was quick, efficient and great with my dogs being at the house too!
Chris - Austin, TX
Steven - Austin, TX
excellent service, Andy was ver polite and knew his stuff.
Fantastic Service Technician
"MontemayorA - Manor, TX
I would like to take this opportunity to say thank you for being prompt on sending Joseph to repair my Whirlpool washer. He was very professional and courteous.
Excellent friendly service
Angela - Burnet, TX
Service man was very friendly. Overall great experience
Debbie - Austin, TX
Luis was seriously great. He rechecked everything & found first diagnosis incorrect. Fixed it & saved us money! I love honest techs & honest companies! Will def recommend to friends! Thank you
Duwayne - Georgetown, TX
Lou the tech was great.
Marcia - Austin, TX
I thought my brand new Whirlpool Fridge freezer doors were not closing properly but Robert pointed out the "nudge" that was needed. He was also quite knowledgeable about certain aspects that I wasn't aware of so his advice was much appreciated.
Hung - Austin, TX
Tyler is truly the Subject Matter Expert (SME) to fix the appliance in less than 10 mins. Thanks You Tyler . Keep up the good work
Leonardo is both a stellar service provider and a genuinely wonderful man. We feel deeply blessed to have been on the receiving end of his work and extraordinary knowledge base. Thank you!!
Excellent - will use them again for certain!
Brent - Austin, TX
Very nice and patiently explained problem and solution
Leslie - Kyle, TX
Very nice and patiently explained problem and solution
John - Austin, TX
Appliance Express is Impressive
Kerry - Leander, TX
Prompt. Thorough. Quick, Accurate. Professional. From scheduling, to wearing footings over the shoes before coming in, to having a warm personable demeanor, the entire experience was unlike any other I've had with appliance repair.
Karen - Georgetown, TX
Although Tommy was professional, there were mistakes made that made getting my oven fixed take two months. After the initial visit, I was told there were three parts needed to fix my oven. Then one of those was backordered for over a month. Once that part finally came in, a new appointment was set-up, another morning I had to take off work. And then during that appointment, the part that was brought (the element) was the wrong one - so we had to wait until a new one came from Dallas and reschedule the appointment. The next week's appointment was met and the right parts were brought, but then he discovered that the control panel, which we had waited over a month for, was not needed because mine was fine and he had not tested it correctly in the first place. I was not charged for the part, but my oven did not work for all that time. Not really a win. I appreciated that the appointments were made with my schedule and I was notified before each one, but the inefficiencies seemed to be with the parts and identifying what needed to be repaired.
Benjamin - Austin, TX
Wesley with Appliance Express visited our home today to fix our almost brand new Whirlpool washing machine. He did a fantastic job and new exactly what the problem was. I can't thank him enough for his knowledge and the support team at Appliance Express in helping us get our washing machine back in working order. Thank you!!
Nancy - Waco, TX
Professional. Seemingly competent—ran diagnostics, confirmed problem, came with parts and able to fix the issue immediately.
Very professional. Problem fixed
Ann - Horseshoe Bay, TX
Steve - Austin, TX
Kenneth - Pflugerville, TX
LG Fridge Repair
Batya - Austin, TX
Timely, efficient service!
Barbara - Florence, TX
They came out in two days with the equipment needed. The phone customer service woman was super, she coordinated with me so that the service people were ready when they got here. Good company.
Great service and follow up.
CK - Austin, TX
Casey - Austin, TX
Friendly, helpful and efficient
Ken - Kingsland, TX
still not fixed
John - Horseshoe Bay, TX
Everything was fine with your company. Problem is, the ice maker is still making very thin ice. Obviously this machine is a lemon. I will get a new one from Kitchen aid. Thanks for replacing every single part. John Hoyt
Quick and good job.
Jason - Austin, TX
Pierce - Austin, TX
Gabriel - Austin, TX
Fast professional tech that explained what the repair entailed. I would highly recommend them to any one needing a repair.
Customer - Andice, TX
Jonathon was great.
Very fast and good service
Ronald - New Braunfels, TX
Patricia - Austin, TX
Excellent Technicians and Company
Kat - Austin, TX
Leo and Jacob arrived early, repaired quickly, and were courteous and professional.
Caroline - Leander, TX
Paul was amazing! Very nice and helpful!
Excellent Customer Service!
Cassie - Austin, TX
Leo and his colleague were awesome! They demonstrated excellent team work, working very well together. And they were extremely knowledgeable, efficient and empathetic to our concerns. They immediately knew how to fix the problem and were done is a flash! I would highly recommend Appliance Express to anyone wanting a great experience and if Leo and his colleague are available you will without a doubt be in good hands!
Sharron - Belton, TX
Great guy, super helpful and awesome service
Cathryn - Austin, TX
Great and informative Tech
Robert - Leander, TX
Very knowledgeable and informative. Unfortunately machine still does not work
Stove top Parts Replaced
Donna - Buda, TX
Leo did a fine job of replacing all the stove top parts, including the securing again the metal top to the counter. We are both hoping all will go well with my Amana stove top. Thank you.
Kenneth - Austin, TX
Ken - Georgetown, TX
Lou was very professional, thorough, knowledgeable and effective
Lauren - Lakeway, TX
Andy was very nice, quick, explained everything. Also very clean!
Excellent Warranty Service
Stephen - San Marcos, TX
My appointment with service was confirmed in advance. Robert arrived on time and promptly repaired my refrigerator.
Holly - Austin, TX
Jan - Spicewood, TX
Very good service. Excellent communication.
Wonhwa - Cedar Park, TX
George - Bastrop, TX
The technician arrived in a very timely manner and carefully listened to my description of the problem. Then he performed a very thorough diagnosis of the washer before beginning the repair. In minutes the repair was completed and explained to me. He then performed tests on the washer for proper operation before completing the paperwork and leaving.
Joann - Manor, TX
Mike - Austin, TX
Joseph was very personable and efficient.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "On site and replaced door and harness for pantry user interface, after replacement pantry user interface is now lit and operating properly. Took one picture, job complete"
OVEN MAYTAG MGT8720DS03 Arrived on site for that does not have a working boiling element. Inspected unit and work area. Tested unit in a boiling cycle for the upper oven and found igniter not turning on. Replaced igniter and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite and corrected leak by properly seating fill tube. All checks good. Unit is now operating as designed.
REFRIGERATOR KITCHENAID KSSC48QMS03 "Arrived on site for not dispensing ice. Diagnosed a defective auger motor,replaced auger motor tested ice dispenser unit working as designed."
ICE MACHINE WHIRLPOOL WUI75X15HZ00 "Arrived on site for noise compliant. Ran diagnostics found tube disconnected from reservoir pump,installed tube fully to pump unit passed all diagnostics test."
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Arrived on site for a refrigerator that wont make ice. Inspected unit and work area. Unit is in an RV and is built into the wall. Attempted to jump icemaker and found motor barely turning. Customer advised that it was making nice but it was making ice extremely slowly at this point and would intermittently to not make ice. Replaced icemaker due to a failed motor and tested unit. Unit is working as designed. Call complete.
WASHER MAYTAG MVWC565FW2 Arrived on site for washer leaving clothes wet and making noise. Checked for error codes and found none. Ran automatic test cycle and found all operations to be normal with no abnormal sound. Ran unit in spin and drain and found unit spins and drains with no abnormal sound. Called tech line and spoke with Adrian (SR# 7729204440) Made aware of stated issues and what was found. Was instructed that unit is operating as designed but to go ahead and calibrate and to instruct customer on use and care and practice for best performance. Did as instructed. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRS571CIHW "Arrived on site and found refrigerator is unplugged, After reconnecting to power observed it for several minutes and start device has tripped four times. Replaced start device and requested that customer monitor it to ensure it is cooling properly. Customer also stated that damper is noisy and request that it be replaced.; ordrng 1 W11164593 (DAMPER KIT)"
REFRIGERATOR FRIGIDAIRE LGHB2869LF1 "Arrived on site to install previously ordered part.Disassembled, removed and replaced the defrost thermostat.Checked the defrost heater and heated had continuity.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator right RC door not staying open. Tested and inspected unit and found unit mis leveled. Leveled unit and tested door operations and all operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
RANGE WHIRLPOOL AER6303MFS2 Arrived on site and inspected range that wouldnt heat.Found the harness was severally burned at the cord.The surge took out the control also.
DISHWASHER WHIRLPOOL KDTM354ESS3 Will return if approved through customer service to adjust rear wheels and raise or lower front floor mounts based on current flooring to prevent top rack from sliding out when door is opened. ; saved tckt
OVEN WHIRLPOOL RBS307PVS00 Arrived on site and inspected oven and ran bake cycle to get a temperature baseline. Found oven is averaging about 20° high. Checked calibration and found oven is set plus 20°. Zeroing out oven should correct off temperature.
REFRIGERATOR KITCHENAID KSSC42QVS02 Arrived onsite for a refrigerator to replaced previous diagnosed parts. I replaced the Niagra control and tested the unit. The water and ice functions along with the UI were working as designed.
FREEZER WHIRLPOOL WZF34X18DW03 "Arrived on site and inspected stand-alone freezer frosting issues.Discovered the door and gasket is the issue, causing a gap in the door at the bottom.Photographed the issue and called CS and advised him of the issue.Ordering the door, gasket and nameplate.PSP ITEMS Office to reschedule the customer.; ordrng 1 W10746783 (DOOR FLIP (FREEZER)) and 1 W10856583 (DOOR GASKET -WHITE) and 1 WPW10481434 (NAMEPLATE)"
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for washer drain kicking on by self . Ran diagnostics got long fill error code . Called tech line Sr# 7729206440. Tech recommended replacing control . Ran calibration and diagnostics wash.all checked normal . No water leaks detected at time of service. Job complete .
DRYER WHIRLPOOL WED5000DW2 Arrived onsite and found unit needed temp switch to repair. All else checks good. Advised on repair. Unit is now heating as designed.
DISHWASHER AMANA ADB1400AGW1 "Arrived on site for washer not starting . Found tabs on control broken as well as as console and inner door cracked . Outer panel is bent and wrapped . No water leaks detected at time of service. Call to set return ; ordrng 1 W10274908 (door-inner) and 1 W10827956 (console) and 1 W10906422 (elect,control board) and 1 WPW10254545 (gasket) and 1 WPW10274896 (panel)"
WASHER WHIRLPOOL MVW6230HW0 Arrived on site . For long fill and water leaking on the floor . ; ordrng 1 W10802689 (hose TUB TO PUMP)
COOKTOP JENN-AIR JEC3430HS00
RANGE KITCHENAID KSGG700ESS2 "Arrived on site ,replaced power cord . Tested all burners and oven . All checked normal. No gas leaks detected at time of service .job complete"
OVEN GE PB975SP4SS Arrived on site for range issues. Tested and inspected unit and found improper voltage to range (See SD-QuickPic) found L1 to ground 120 volts found L2 to ground 120 volts found L1 to L2 8 volts. Instructed customer on this and that they will need electrician to fix voltage issues.
WASHER WHIRLPOOL n/a "Arrived on site and inspected washer and found very little water flow when hot water valve is running. A new valve assembly will be needed to correct the issue, valve
UNKNOWN UNKNOWN 0
UNKNOWN UNKNOWN 1.23E+12
DISHWASHER KITCHENAID KUDI02FRSS3 "Arrived on site to diagnose dishwasher that was leaking a small amount out of the left corner, and dispenser that wont close. Found the dispenser latch failing to hold. For the leak the door gasket on the left side is not sealing well, and allowing a small seep. Ordering a door gasket and dispenser to resolve. ; ordrng 1 W11196317 (gasket) and 1 WPW10224430 (dispenser)"
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived onsite for unit dispensing crushed ice all the time. Found unit bid lever not engaging in the solenoid properly. Corrected alignment of bin lever. Advised customer on repair, all checks good."
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for water leaking in the front and back,no lights and cooling issue. Diagnosed a defective led module in freezer section,defective thermostat and clogged drain. Cleared obstruction in drain checked water flow good,replaced led and thermostat unit powering on correctly and led working as designed. Found water leaking from water line connections and shut off valve and fitting. Water line not apart of the unit owner or tenant will need to have the water line replaced,turned off water to refrigerator to prevent further water leaking."
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previous diagnosed part. I gained access to the console and replaced with new. I got the unit connected to the WiFi. I monitored the unit for any unwarranted display changes and I found none. The display is working as designed. Job complete.
DISHWASHER WHIRLPOOL MDBH949AWW1 Arrived on site for dishwasher that had murky water in it and would not power on. Upon arrival I found that the unit had 120 V going to the terminal block and was also trying to send 120 V up to the main control but I found that the thermal fuse up protects the main control had burned out due to the main board overheating prior.; ordrng 1 W10258275 (THERMAL FUSE BIMETAL)
ICE MACHINE KENMORE 106.895931 "Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I found the unit full of ice. Due to the reservoir being cracked and the water level sensor not functioning, I removed and replaced the reservoir and sensor and tested. Unit is operating as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WTW7500GC2 Arrived on site to install previous diagnosed part. I gained access to the console and replaced with new. The unit had no access to power so I was unable to test the unit. The console has been replaced with new.
WASHER MAYTAG MVWC565FW2 Arrived on site and inspected washer not advancing.Confirmed the complaint and removed and replaced the control.Unit still didnt respond properly.Re-ordering the main control.Customer to empty the water from the unit before return service appointment.Office to reschedule the customer.; ordrng 1 W13399433 (CONTROL)
RANGE WHIRLPOOL RS696PXGQ2 Arrived on site and inspected range heating issues.Found the unit was set at 350 and rose to 415.Determined the issues were with the control board relay and the unit part needed
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for a refrigerator thats not cooling. Inspected unit and work area. Found unit cold in both freezer and refrigerator sections but LED lights not coming on or deli drawer user interface turning on. Poor notes from the last technician, parts were ordered for this unit while in a customers home. However, customer had this unit replaced from Ferguson and thus the ticket was closed out. Ordering parts for continue to repair. Office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 W10804160 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)"
REFRIGERATOR GE GSH25JFXNBB "Arrived on site and inspected dispenser issues.Discovered the ice maker was working but the water dispenser was not dispensing water.Found there was an ice buildup in the line from the jake connector to the dispenser.The valve was also defective, so I removed and replaced it Installed the heater and found the combined HMI (UI) had several loose parts inside not allowing it to communicate with the unit properly.Ordering the HMI, harness and will return with the previously ordered parts.Office to reschedule the customer ; ordrng 1 WR23X10525 (REFRIGERATOR DISPENSER HARNESS) and 1 WR55X23210 (COMBINED HMI (UI))"
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site and inspected washer and found saved error codes F6E3 for failed communication between ACU and control panel. Replaced both and ran test 52 and started a cycle on normal and it is progressing properly. No water leaks detected at time of service, job complete."
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site , replaced control and sensor . Ran temp checks . Was 10 degrees low . Recalibrated unit . Reran temps all checked normal . No gas leaks detected at time of service. Job complete ."
DISHWASHER MAYTAG MDBH945AWB Arrived on site to replace control aboard from previous diagnosis. Replaced control board now control panel is not responding. Panel is now receiving voltage as before it was not. Needing control panel to fix issue. ; saved tckt
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to replace freezer evaporator fan motor with thermistor, after replacing, unit tested good."
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to inspect dishwasher for having a scratched panel. Upon inspection found the panel scratched in the front section. Replaced panel. Complete e
REFRIGERATOR FRIGIDAIRE FFSS2614qs6A "Arrived on site to inspect refrigerator, upon inspection found the fridge compartment hotter than freezer compartment, damper did not work during diagnosis, evaporator fan work correctly, control board worked correctly. Quoted customer for parts and labor of the damper motor. Ordering damper Office to reschedule ; ordrng 1 242303001 (DAMPER )"
FREEZER WHIRLPOOL WRX735SDHZ02 "Arrived on site to test unit for condensation and light not working in freezer. Customer said they found out the condensation was caused by wife leaving door partially open. Lights still were not working. Removed freezer switch and found a connection not connected. Reconnected connection. Tested unit, unit works good. Job complete."
FREEZER WHIRLPOOL KBFN502ESS02 "Arrived on site for customer complaint of unit leaking, found defrost drain line still had the plug in place from factory, I removed the plug and defrosted ice, unit tested good."
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite for the refrigerator evaporator freezing up. Replaced drain pan and harness and used silicone to cover gaps. And refrigerator tested good. Complete.
REFRIGERATOR FRIGIDAIRE LGUB2642LF3 "Arrived on site to diagnose refrigerator not dispensing water. On arrival tested the unit and can hear valve running but no water coming out, with a slight drip. Removed filter and tried again and same result. Checked the reservoir and found ice under the reservoir and around the screws. Reservoir is frozen over. Ordering a new tank and cover to seal the air leaks. When cover is off silicon or permagum can be used to seal and leaks. Office to schedule return visit. ; ordrng 1 242082001 (water tank) and 1 242117301 (cover-water tank)"
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Arrived onsite for the refrigerator not cooling. Replaced compressor and dryer and added 5.50oz of freon and pressures held and are good. Refrigerator started to cool. Complete.
DRYER MAYTAG MED6230HW0 "Arrived on site and inspected dryer and found no power showing on display, checked incoming power and found L1 only has 8 V showing, L2 power is correct. Recommended to homeowner that an electrician be contacted to correct incoming power. Job complete"
OVEN WHIRLPOOL WFG550S0HZ1 "Arrived on site for stove top burner not igniting. I inspected the unit and work area. I found the front right burner not igniting properly. I tried to clean the burner head and burner cap, but it still wouldnt lite properly. I am ordering the burner head WPW10515455. ordrng 1 WPW10515455 (burnr-head)"
WASHER GE GUD24ESSJ0WW "Arrived on site to inspect washer and install lid lock, replaced lid lock and cleared error codes. All functions returned. Complete"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge and install icemaker, upon inspection found the icemaker with E5 error code. Replaced icemaker per last diagnosis. Complete"
REFRIGERATOR KITCHENAID KSSC48QVS06 "Arrived on site to replace auger motor, customer stated unit has been working fine since last repair and wants to hold off on further repair at this time.
WASHER MAYTAG MVWB880BW0 Arrived on site for a washing machine flashing an F 51 code. Inspected unit and work area. Confirmed customers complaint of the code and service diagnostics. Customer explained that they had a sensor replaced four months ago but seem to take care of it at the time but the issue has returned. Spun the basket by hand and found the basket spun freely without any noise. Replaced rotor position sensor and tested unit in an auto test. Unit ran as designed. Ran unit through a manual spin speed test to verify sensor speed and proper functionality of the unit. Unit ran as designed for over two minutes without throwing any error codes. Call complete.
WASHER MAYTAG MHW6630HC0 Arrived on site to test unit for wet clothes and washer not stopping. Found water level switch was not responding. Replaced switch. Finally was able to replicate issue. ACU is not sending proper voltage to stator. Needing ACU to correct issue.; ordrng 1 W11322883 (cntrl-elec)
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for center burner not working properly . Found one blue flame . Took cap off burner head and found head covered in grease . Cleaned grease up . Burner is igniting and flaming normal . No water leaks detected at time of service. Job complete .
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to install previous diagnosed part. Removed broken door hinge and installed new. Tested door operation. All tested good, no water leaks detected."
ICE MACHINE WHIRLPOOL WUI75X15HZ00 Arrived onsite and found unit moldingAlso found unit recirculation pump not measuring fill. Ordering pump and parts to correct mold. ; ordrng 1 W10512292 (cover) and 1 W10837384 (pan-water) and 1 W11033204 (hose)
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven not working. Found igniter receiving proper voltage but igniter was not heating.Needing igniter. Office to reschedule. Took pic of closing date. ; ordrng 1 W10918546 (igntr-oven)
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived on site for a refrigerator that has a water dispenser not working properly. Inspected unit and work area. Confirmed customers complaint of refrigerator dispenser making a pulsating water supply. Removed filter and put in a buy passed Capt. unit began to work as designed. Advise the customer her issue is with her filter. She advised that the filter light did come on but Jen gotten a chance to change it out yet. Customer had a filter purchased and on hand. Installed her new filter and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for customer complaint of unit not cooling, found compressor running and limited frost pattern on evaporators, ran compressor for 30 minutes, weak frost pattern. Informed customer that the compressor and dye filter would need to be replaced in order to check for leaks.
DRYER MAYTAG MEDB765FW0 "Arrived on site and inspected dryer and found wheel and motor has failed
WASHER MAYTAG MHW5100DW0 Arrived on site for Washer will not complete cycle. We get an E1 and L9 error code. The door will not unlock and the clothes are still wet. Placed in diagnostics and F9E0 came up. Removed drain plug and it was filled with trash and misc items. Removed all trash from plug and reinstalled. Ran diagnostics again and cleared error codes. Went through full diagnostics with no errors. Washer working as designed. No leaks detected.
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite to replace previously diagnosed parts recommended by whirlpool tech line. Replaced upper and lower interlock with switch. Tested unit and did not have any changes in functionality. Called tech line and walked through voltage test and recommended changing wiring harness. Also in running diagnostics found error with code reference for start button. Received Gee:40.00.00 rather than Key 01. Will also order panel just in case. SR#7729008412. Office to reschedule ; ordrng 1 W11184553 (panl-cntrl) and 1 W11350916 (WIRE HARNESS- MAIN )
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for refrigerator not dispensing ice. Tested and inspected unit and found all dispenser operated to be normal. Found unit is not making ice due to failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER MAYTAG A512 Arrived on site for washer leaking during use. Upon arrival customer stated that they noticed that the washer was leaking when in a full cycle. Upon further inspection I found the fill line from valve to tub was cracked in one small area. I was able to cut and reattach the broken area of hose and insure leaking had stopped. Unit now functioning as designed call complete.
MICROWAVE WHIRLPOOL WOC54EC0HS04 Arrived on site to diagnose a microwave that is not operating. Tested all parts and components and found unit stuck in demo mode. Reset unit to proper operation and found microwave not responsive. Performed hard reset at breaker and also reset unit to factory settings. Microwave is now fully operational and no further repairs are needed.
REFRIGERATOR WHIRLPOOL GS5SHAXSL00 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found compressor failing. Compressor would need to be replaced to complete repairs.
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Arrived onsite for unit not getting cool in the refrigerator, only the bottom section was staying cool. Looked at refrigerator evaporator. Saw that connector for the fan was caroded coming out of the wall cavity. When taking the connector apart, the connector pin from the wall side had one of the pins come out. Called Techline to report issue.
RANGE WHIRLPOOL WEG730H0DS0 Arrived onsite for stuck RF burner. Upon inspection found valve on manifold for RF burner stuck depressed. As soon as gas was restored to unit gas was emitted through the burner even though the knob was in the off position. Will reed to replace manifold. Customer claims to have extended warranty. Advised would need to call in service through warranty for coverage (AIG 198817157). Please advise customer on follow up. Office to reschedule once coverage confirmed. ; saved tckt
WASHER WHIRLPOOL WFW85HEFC1 "Arrived on site to follow up on leaking dispenser. Customer showed me video of a blue drip coming from the water inlet on the bellow. Found that customer is using Kirkland brand detergent, which has been found to be incredibly thick and hard to dissolve, especially in cold water. Bleach is mixing with the detergent that hasnt dissolved or is slowly running into the tub, which was causing spots. Advised to try a different brand of soap, and use more hot water. There is no mechanical parts that can resolve the issue with detergent. Ran unit and verified there is no seeping valve, just normal dripping from residual water. All is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived on site for no cool. Pierced low side pressure reading -20 removed evaporator cover found traces of oil on evaporator,removed evaporator during installation of new evaporator cap tube broke called tech support ran video chat with tech support per tech support
WASHER WHIRLPOOL WTW7300DW0 "Arrived onsite for washer not getting any water. Put unit in diagnostics and found stored error code F3E2 inlet valve fault, F8E1 Long fill, F0E3 overload. Tested unit in auto test and did not get a good test from valve. Ran manual test and found that valve was faulty. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
VENTHOOD UNKNOWN UVL6048JSS0 Arrived onsite for venthood with flickering lights on low setting. Upon inspection I found what techline refers to as a hertz flicker where the lights will almost look as if they are vibrating. No repairs needed at this time. I am unable to reach techline to report at this time so I will try again in 2 hours. Job complete
WASHER MAYTAG MVW6230HW0 "Arrived onsite to replace previously diagnosed parts. Replaced UI panel, tested unit and unit is functioning properly properly."
OVEN WHIRLPOOL RBS305PVS02 Arrived on job for complaints of door handle falling off. Confirmed handle off on one side. Reattached handle and test.
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site for range beeping and error code. Tested and inspected unit and found failed control and latch. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
MICROWAVE KITCHENAID KEMS309BSS01
WASHER MAYTAG MVWX655DW2 Arrived on site to diagnose a washing machine that water temperatures are not correct. Tested unit and found hoses hooked up backwards at time of installation. Reset hoses the proper position and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR WHIRLPOOL KUBR204ESB01 Arrived on site for refrigerator making noise. Customer showed me a video of noise coming from rear. Found condenser fan was making the noise. Found the frame / bracket for the fan a little tweaked causing some blade rubbing. Made minor bend to frame to straighten out fan and noise went back to normal. Unit is now working as designed. If issue returns we can try a new bracket and fan. Call complete.
REFRIGERATOR KITCHENAID KRFC704FPS01 "On site and replaced missing ice shaft from previous visit. Ice will now dispense properly, job complete"
WASHER AMANA NTW4516FW3 Arrived onsite for the washer not working properly. Ran diagnostics and found error codes for shifter and hot and cold water reversed . During testing found that the cold water is the only water supply hooked up. Which is why the washer is not working properly besides the shifter error code. Replaced shifter due to error code and advised customer that they need hot and cold water supply for the washer to work correctly. After replacing the actuator washer tested fine and no leaks. Complete
REFRIGERATOR AMANA ASI2175GRS01 "Arrived on site for no cool. Powered unit on,pierced low side pressure reading -20 diagnosed a leak in the system,replaced evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good checked both compartments no traces of dye found."
RANGE WHIRLPOOL WFC310S0EB4 Arrived on site for range error code. Tested and inspected unit and found failed wire harness with terminal block and power cord. Attempted to remove failed wire harness with terminal block and found harness defective. Ordering needed parts. Office to schedule return trip. ; ordrng 1 PT500 (cord-power) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11226234 (harns-wire)
DISHWASHER WHIRLPOOL WDT975SAHZ0 Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjusters test unit and unit test good job complete.
WASHER LG WM3650HVA Arrived onsite for washer leaking from somewhere. Upon inspection I found some water streaks in the front under the door. I inspected the front bellow and some of the drain holes were clogged. I ran a diagnostics cycle and when in fill water began to leak from the back left side of the unit. I removed the top and found the tub hose bellow from the dispenser to the tub had a big hole in it and was leaking water and soap down and out of the unit. ordering Tub hose bellows (4738ER1004B) ; ordrng 1 4738ER1004B (TUB HOSE BELLOW )
DISHWASHER KITCHENAID KDTE704DWH0 "Arrived on site to diagnose dishwasher that was stuck on light load and would not progress. Found control panel failed again. . Replaced with new panel W10537426. Retested unit and control panel is responsive. All is working as designed.
WASHER GE WCSR4170G6WW Arrived on job for complaints of over filling. Found switch good and hose clear. Air dome blockage in un serviceable area. Will need to replace tub. Needs two hours. ; ordrng 1 WH45X20473 (washer tub assembly)
REFRIGERATOR WHIRLPOOL MQU2057BEW0 Arrived on site for us standing up freezer needing a new evaporator fan blade due to Odom being broken. After installing the fan blade I was able to Ritas the unit and verify that the sound is now 100% gone and the customer stated that they had not heard a sound that quiet in a long time and-unit functioning as designed call complete
DRYER MAYTAG MED3500FW0 Arrived onsite for dryer not heating. Upon arrival found both element and thermal cutoff were damaged. Replaced both and tested unit tested good. Job Completed.
WASHER WHIRLPOOL WFW9400SW02 "Arrived onsite for the washer not cycling properly. Ran diagnostics and found error code F20 for no water and pressure switch. All functions tested good during testing. Quoted customer for pressure switch, valve, flow meter, actuator. 1
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on job for complaints of spark in rear of unit. Found the terminal block damaged. Replaced terminal block customer will replace power cord.
DISHWASHER GE GDF610PGJ2BB Arrived on site to diagnose a dishwasher that will not turn on. Tested unit and found wires broken in user interface wiring harness. Repaired wires and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL KRFC704FPS04 "Arrived on site to replace door and UI panel, after replacing, unit tested good."
WASHER GE GFW450SPM1DG "Arrived on site to inspect washer asking squeaking noises during spin. Upon further inspection, the customer advised the unit will squeak when theres clothing in it and in the spin cycle. I pulled the unit out far enough to get the top panel off then placed the unit in a rinse/spin cycle and started it. While pulled the unit out, I find it not leveled as it rocked from back left to front right corners. When the unit began to spin, there were no unusual noises being made. When I rocked the unit from back left corner to front right corner, the pedestal/drawer began to make a squeaking noise that the customer identified as the noise they were hearing, I stopped the cycle and put the unit back in its space and put the top panel back on. I lowered the front right leveling leg and tested it by rocking back and forth and the unit did not rock, but the pedestal/drawer continues to make the squeaking noise. I advised the customer of this and advised theres not anythin
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for low noise during alarms, checked all functions and found no issues. Complete"
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived onsite and replaced unit valve. Did improve some in fill rate. Also found seized float. Corrected float. Advised customer on repair. UI not needed.
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site to install previously diagnosed dispenser flap and motor and icemaker. Installed items and retested. Unit is working as designed, door is sealing.
DISHWASHER FRIGIDAIRE FBD2400KW7B "Arrived on site to test unit for not draining. Found unit is working properly but water was coming in from sink because high drain loop was not installed. Installed high drain loop. Tested unit, unit works good. No leaks detected. Job complete."
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for fridge draw not working as designed. I inspected th e2 it and work area. I found the track missing a wheel. I am ordering the right side trqck to complete the repair.; ordrng 1 WPW10346890 (slide)
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site for indicator lights would stay on for couple of days then would shut off . Checked burners ,all elements checked normal . Found burn marks on right front and left rear switches . Job complete ."
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previous diagnosed parts. I gained access to the freezer evaporator and defrosted it and replaced the evap motor and harness. I gained access to the back of the unit and replaced the power supply board. I tested the unit in test 4 and found it operating as designed. Job complete.
OVEN WHIRLPOOL WOS72EC0HS00 "Arrived on site to test unit for partial or no display. Found console on but it was randomly entering different functions not selected. Checked connections, all were good. Needing console to fix issue. ; ordrng 1 W11428583 (CONSOLE)"
REFRIGERATOR SAMSUNG RF23M8070SR/AA02 Arrived on site for refrigerator needing previously diagnosed icemaker. After installing necessary part I was able to retest unit and verify that its not heating the ice tray up and harvesting as designed. Call complete
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for cooling complaint. Per customer if she power cycles unit,unit will cool well for about a day,checked fresh food temperature on upper shelf temp reading 45 ran diagnostics thermistor reading 36 called tech support unable to reach tech support due to training. Replaced main control and side ui,advised customer to purchase a thermometer probe and place a glass of water in fresh food for 24hrs then check temp for an accurate temperature reading in fresh food."
WASHER WHIRLPOOL NTW4516FW3 Arrived on site for washer not filling with water. Tested and inspected unit and found all operations to be normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
DRYER MAYTAG MDE6200AYW "Arrived on site for dryer making a squealing sound. Performed diagnostics and tested operation to identify sound. Disassembled unit and found the felt no longer on front of drum. Will need to replace felt with high temperature glue. Locator pin 33001872 was broken, does not serve a major purpose on unit. I glued the pice back together and left on top of dryer setting on paper towel to dry and will install on return. ; ordrng 1 WP279368 (HIGH TEMP GLUE) and 1 WP33001807 (SEAL)"
MICROWAVE WHIRLPOOL KBMS1454SSS3 Arrived onsite for microwave not heating. Upon arrival found magnetron diode and capacitor needed to be replaced after pulling unit. Job Completed.; ordrng 1 CNOTE (CUSTOMER REQUESTED TO IF THEY CALL BACK )
OVEN KITCHENAID KODE500ESS04 "Arrived on site to inspect oven for not heating past 400, upon inspection and testing oven found the inspector had used a improper tool to measure and all functions of the ovens checked out. Heated to 450. Complete"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install previous diagnosed part. Powered unit off at circuit breaker. Removed failed UI and installed new. Powered unit on. Performed diagnostics mode and tested ice maker operation. Found ice had dropped. Ran fill cycle and found ice maker filled. All tested good, no water leaks detected during service."
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for dryer not operating. Upon inspection found wire harness to control UI had loose connections. Recommended harness and power to IU was restored. Tested unit and unit is functioning properly. Job complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for refrigerator with handle that fell off or cant secure handle. Upon arrival I found the handle removed. Customer stated that the installers left it that way. I found the set screws crooked inside the handle. I was able to re secure the screw to almost straight. I was able to secure the screws tightly to the unit. Job complete.
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for dishwasher not draining. Tested and inspected unit and found failed drain pump. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11497943 (DRAIN PUMP )
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for fridge making a noise. I inspected the unit and work area. The customer played a video of the noise. The noise is coming from the freezer evaporator motor. I inspected the unit and evaporator I found no frost build up. I found the unit in adaptive defrost instead of basic defrost. I spoke to the customer about to two different defrost modes and how in adaptive it will occasionally make that noise. I changed the unit to basic defrost. Job complete. No water leaks detected.
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on job for complaints of temperature too warm. Found the refrigerator evaporator covered in ice. ; ordrng 1 W11087438 (motor-evap)
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site to inspect ice machine not draining. Upon further inspection, the customer advised the unit would not drain and when it did drain it was making an odd noise and then the power shut off to the unit. I pulled the unit from the cabinets and when I moved the power cord to the pump, the unit came on. I drained the water from the reservoir ad when the external drain pump came on, it began to make a whining noise. I removed and replaced the pump and retested and the unit is operating as designed. No water leaks observed during service, job completed."
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found customer is experiencing timed dry cycles not starting. Replaced timer and dryer appears to be working properly now. Also found airflow is restricted and recommended that dryer vent to the exterior of the home be clean/cleared by a service. Took one picture of airflow meter, job complete"
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site to inspect refrigerator freezer door frozen shut. Upon further inspection, the customer had the unit unplugged I and defrosted and all doors open. Customer advised they saw icicles hanging from the ice maker. I found that one of the ice maker mounts was not secured and the ice maker was not sitting level. Leveled the IM and secured it and tested. Also found the fill tube was up against the ice maker chute. I trimmed some of the fill tube back and tested. Unit is operating as designed. No water leaks observed during service, job completed."
OVEN WHIRLPOOL GBD307PDB1 Arrived on site to replace blower. Replaced blower test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Arrived on site to diagnose a refrigerator that is over cooling in the RC. Tested unit and found items placed to far back in unit preventing proper airflow through compartment. Advised homeowner on findings and proper item placement to prevent future issues. No further repairs are needed at this time and no leaks were found at time of service.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to install previously diagnosed and ordered parts. Due to the inlet hose being crimped and the valve not opening fully, I removed and replaced the valve and hose. Also, due to the bottom rack being badly warped, I removed and replaced it and transferred the wheels from the old rack to the new. Tested unit and it is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR FRIGIDAIRE FRT21LR7ABH "Arrived on site ,replaced valve . Ice maker is now filling and harvesting normally . No water leaks detected at time of service .job complete"
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer not heating . Found outlet not having both legs of power . Spoke to customers electrician and explained outlet is dropping leg . Job complete .
REFRIGERATOR WHIRLPOOL MFF2258F Arrived on job for complaints of door not level. Shimmed rear right side of refrigerator floor. Doors now Norma.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for refrigerator lights not working. Found top lights inactive due to freezer light failure. Ordering freezer light office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10695459 (LIGHT )
DISHWASHER KITCHENAID KDTE104ESS2 Arrived on site for dishwasher not heating. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
RANGE GE JGB660EEJ4ES Arrived onsite for RR burner not working and gas smell. Upon inspection found food debris plugging gas orifice. Removed debris and burners functionality was restored. Tested unit with digital leak detector and found no signs of a leak. Job complete
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived onsite and found wiring harness to solenoid had come unattached. Unit only produced crushed. Corrected wiring harness. Unit is now dispensing properly. Advised customer on repair.
MICROWAVE WHIRLPOOL WMH32517AS0 Arrived on job for complaints of not showing door closed. Found the interlock switch damaged. Replaced interlock kit and test.
DISHWASHER WHIRLPOOL WDT920FADM2 Arrived onsite for dishwasher leaking unit. Upon putting the unit into diagnostics I could not get it to leak on any of the functions. The customer advised that the leak was coming from right in the middle of the sump assembly but I could not recreate during the diagnostics cycle and advised it might take a while for the leak to show its self. I recommended replacing the sump and motor. . Job complete.
DRYER MAYTAG MEDC465HW0 Arrived onsite for unit not turning off when it is done with the cycle. Tested unit. It will not turn off. Replaced the timer. Tested unit. Unit test good. Will turn off and give loud buzz once again when the unit completes. No issues at this time. Job complete
WASHER MAYTAG MVWC565FW2 Arrived on site for washer issues . Upon arrival customer informed that issue is that unit does not seem to be agitating well and loose top panel. Found panel loose due to failed clip. Removed failed clip and replaced with new. Checked for error codes and found none. Tested unit and all operations appear to be normal. Called tech line and spoke with Kathy (SR# 7729194442) and was instructed that unit is operating as designed. No water leaks present at time of service.
MICROWAVE JENN-AIR JMC2430DS01 "Arrived on site to diagnose microwave timer said had made a pop on usage after installation. Tested all functions of the unit at customer request to verify all was working. Found the Mag and Heating element are both good, but convect element is not working. Also found the cavity light out. Unit will at minimum need a bulb and convect element, and possibly a control as well.
MICROWAVE GE SCB1001KSS01 Arrived onsite for unit not responding or display showing anything. Tested unit. Found that display was not working but unit was taking button presses. Replaced the digitron display board. Display board did work but still flickering. Ordered parts. Need authorization before returning. Office to reschedule; ordrng 1 WB27X10858 (power control board) and 1 WB27X10860 (power board pcb) and 1 WB27X10861 (microwave control bo) and 1 WB27X32849 (RELAY BOARD )
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I installed another control kit consisting of the UI and main control. I set the unit for an 8 hour defrost. The unit came on and was working as designed and while I was there went into a defrost. Call complete.
WASHER WHIRLPOOL WFW9050XW00 "Arrived on site to diagnose leak coming from washer. Ran unit on delicates and found no leak present. Ran unit on an affresh cycle and saw a large leak coming from where the bellow and tub meet on the inside. Felt warping in the bellow in that area. Also found a large amount of rust in the cabinet / floor plate going to the pedestal too.
COOKTOP KITCHENAID KECC568RPB02 "Arrived onsite for center cooktop not heating. Upon arrival turned unit off at breaker and removed unit. Removed glass top and tested center burner found it was reading as open, ordering center element. Found unit left front had some rust build up showed customer, customer requested that was replaced as well. Ordering left front element as well. Office to reschedule for part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (TO REQUESTED ) and 1 WP8285847 (CENTER ELEMENT ) and 1 WP8285847 (LEFT FRONT ELEMENT )"
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site to install previous diagnosed part. I gained access to the inlet valve and tested voltage to the valve while in standby mode, I found no voltage. I replaced the water valve and tested the unit. I found the valve working as designed, and shutting all the way. Job complete. No water leaks detected."
RANGE WHIRLPOOL WEE750H0HZ1 "Arrived onsite for display to unit not working. Turned off power from the fuse box, then turned power back on. Display was working once again. But display still needs to be replaced and also while testing unit, the unit would not start heating. Ordered parts. Office to reschedule.; ordrng 1 W10245259 (block-term) and 1 W10854344 (cntrl-elec)"
DISHWASHER KITCHENAID KDTE254ESS1 "Arrived on site and inspected dishwasher and found saved error codes 6/4, 6/3, for suds/overflow. And float switch in a position. Found drain hose does not have a high drain loop and added one to prevent siphoning back into dishwasher. Customer was recently using ecologically sound detergent that could possibly have created too many suds. Did not find any new errors during the diagnostic cycle customer will continue to monitor the dishwasher to see if either of these things fixes the issue.
REFRIGERATOR FRIGIDAIRE FFHS2311PFGA Arrived onsite for ice maker not working. Upon arrival found ice maker motor was dead. Replaced ice maker and received check. Job Completed.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived onsite for dispenser detergent door broken. looked at unit, saw the door was broke to the dispenser. Replaced dispenser. Tested unit. Unit test good. No issues at this time. Job complete"
WASHER MAYTAG MHW8630HW1 Arrived onsite and found dispenser issue with soap not depleting in load and go. Replaced drawer. All checks good.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. The screws for the cover are wrong. I installed the new bushing and it would not go all the way down on the right hinge causing the door to be raised higher than the left door. The bushing will need to be ordered again and also ordering the hinge JIC. Ordering parts research 2EA Hinge cover screws, W11223833 hing-bushg, W10816323 hinge-door, W11199487 cover, & W11204565 cover. I called techline and spoke with TJ SR# 7729185768 and he attached the screw photos to the SR file to try and help us get the correct screws. Office to RS.; ordrng 2 PARTSRESEARCH (HINGE COVER SCREWS)s and 1 W10816323 (hinge-door) and 1 W11199487 (cover) and 1 W11204565 (cover) and 1 W11223833 (hing-bushg)"
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite for dishwasher with upper rack falling and a pice broke off. Upon inspection I found the upper rack right side adjuster had broken off the track causing it to fall. job complete.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for noise complaint and door issue. Found issues with front wheel assembly,adjusted wheel assembly tested door operation good."
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for no upper lights in fresh food. Diagnosed a defective freezer led module,replaced led module in freezer section all leds working as designed after replacement.
DRYER SAMSUNG DVE50M7450W/A3 Arrived on site to install previous diagnosed parts. Found thermistor was reading kilo ohms. Measured resistance on motor and found at 1.8 ohms low than normal. Measured live voltage on control and found no voltage going to motor. ; ordrng 1 DC92-01729P (CONTROL)
DISHWASHER KITCHENAID KUDT03FTSS0 "Arrived on site and inspected dishwasher and found control board is burning out, took one picture. At least one connection on the harness is also failing both would need to be replaced in order to correct issue quoted for repair.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to replace icemaker for refrigerator. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for loud noise. Test unit and found wire harness hitting blower. Secured wire harness away from blower test unit and unit test good job complete.
MICROWAVE IKEA IBMS1455DS00 "Arrived on site ,replaced inner and outer buttons . Unit is now functioning properly . Job complete ."
REFRIGERATOR KITCHENAID KBSD612ESS01 "Arrived on site to inspect refrigerator with spots on the right door and ice falling out the ice maker. Upon further inspection, I found the ice maker cover sagging on the right side and the cover bracket not fully mounted on the right side. I tightened the screw on the bracket and tested the ice maker and found it operating as designed. I tested the ice dispenser door and found it operating as designed. The door remains open for 10 seconds after dispensing. I advised the customer of my findings that the ice maker cover was getting caught/stuck on the ice bin and not opening to allow the ice to drop into the bin; therefore, when opening the freezer door, it pulls the bin away from the cover and the ice drops onto the floor. The customer pointed out a scuff mark on the right RC door near the handle and also discoloring the left FC door handle. I am ordering the left FC door handle and the right door skin is on order. Office to schedule return servic
MICROWAVE KITCHENAID KMLS311HBS2 Arrived onsite and replaced micro door. All checks good.
WASHER MAYTAG MVW7232HW0 "Arrived on site for washer making a loud ratcheting noise . Ran diagnostics got 0-7, 7-3, 0-3 error code . Found a lot of play on bottom portion of shaft . Ordering gearcase ,slider . No water leaks detected at time of service. Call to set return .; ordrng 1 W10734521 (slider) and 1 W11423759 (GEARCASE)"
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite for ice maker not producing ice. Upon inspection I found the FC evaporator cover had frost built up on the outside. I tested the thermistors and defrost heater through and all tests passed. I accessed the drain tube in the back of the unit and found it had a clog. I cleared the clog and sealed the drain tube. I then accessed the FC evaporator and steamed all the ice off the evaporator. With the evaporator clear and the drain tube clear I advised the customer to keep an eye on the unit as it may still need to have to HV control replaced due to an updated version of the software.I advised that if the HV control needs to be replaced then we would have to return and charge for the part.No leaks detected during time of service. Job complete.
MICROWAVE WHIRLPOOL WMHA9019HZ1 Arrived on job for complaints of display not working. Replaced control but no change. Will need door to correct issue. ; ordrng 1 W11186019 (DOOR)
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for dripping sound coming from refrigerator. Upon inspection I found the warning tag on the power cord was tapping against the wall from the condenser fan blowing. I removed the tag and the noise went away. I also removed any unnecessary tape or tabes from the cord and back of the unit. No leaks detected during time of service. Job complete.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for The ice maker dispenser is still not working one day after we have done the scheduled repair Renter informed me that yesterday the ice maker started making ice again and the dispenser has worked since the last time I left. I replaced the coupling and shaft to ensure the new motor wasnt turning the old coupling and shaft that was possibly stripped. New coupling and shaft installed and dispensing ice as designed. Job completed.
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site for cooktop leaking gas. Inspected unit and work area. Found right front burner has wrong burner cap and causing improper flame. Will need to replace burner caps and will return with burner head on hand. Office to schedule appointment when ETA is available. ; ordrng 1 8286815 (RIGHT FRONT BURNER HEAD) and 1 W10819916 (BURNER CAP)
WASHER MAYTAG MVWB765FW0 "Arrived on site for cci maytag washer- lid is not locking cant change selection, also stop at mid cycle and shut offPlaced in diagnostics and fault code F2E1. I replaced the control board and placed back in diagnostics. Error code was cleared upon entering diagnostics. Ran calibration with no faults. UI and board communicating as designed. Job completed.&q