"Arrived on site for a washing machine that has a broken basket. Inspected unit and work area. Customer advised mask with the agitator in washplate. She advised that when she was washing a load of clothes, she heard something snap and break inside of her washer. She advised that the agitator was completely broken and noticed a chip on the wash plate. Did confirm both complaints and Im ordering both the educator and wash plate for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11510461 (Washplate) and 1 W11614636 (Agitator)"

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit not working. Tested unit in diagnostics and found no error codes. Tilted unit backwards and found out all over the gear and belt assembly. Tested the suspension and will also need to be replaced. Im ordering gearcase, belt, cam, washplate, pulley cover, actuator and suspension. Reschedule to return. No leaks where observed during service. ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam kit) and 1 W11239857 (Belt) and 1 WPW10427633 (Pulley cover) and 1 W11130362 (Suspension) and 1 W10752283 (Washplate) and 1 W10913953 (Actuator) and 1 Agitatortool (Agitator tool)"

Arrived on site to install spray arms. Tested unit and found that one of the spray arms was bowed and vibrating and making noises. Advised customer I would have to order another one. I left the defective one on in the mean time to get them by but will have to install New one. No leaks where observed during service. ; ordrng 1 WPW10448645 (Spray arm)

"Arrived on site for crisper shelves not sitting properly . Also mentioned unit will not dispense water . Found scroll pushing out . Causing middle shelf rails to bow in . Ordering tracks , permagum, evap cover ,. Call to set return. ; ordrng 1 Permagum and 1 W10805083 (Track left side) and 1 W10805082 (Track right side) and 1 WPW10387382 (Evap cover) and 1 W11608966 (Fan scroll)"

Arrived on site for washer not turning on. Upon arrival confirmed complaint and found ACU burnt and doa. Found drain pump at 2.7ohms and harness crimped. Will need office to reschedule once availability of parts is known. ; ordrng 1 W11543997 (Acu) and 1 W11399437 (Drain pump) and 1 W11591637 (Lower harness)

Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival found compressor sent for repairs was damaged and unusable due to crimped access ports and broken high side line on compressor. Called techline and reported findings Sr#7736278365. Was instructed to reorder compressor to complete repairs. Office to reschedule once availability of parts is known.; ordrng 1 W11592009 (Compressor)

Arrived on site to replaced user interface diagnosed by previous technician. Found new one is broken. Another will need to be ordered; ordrng 2 W11602203 (Ui)s

"Arrived on site for dent in Tub and wash is loud and squealing . Ran diagnostics. No error codes . Unit started filling and them leaked out from sump. Unable to tell if dent will leak due to leaking from sump. Ordering sump,tub and inlet . Call to set return . Advised customer not to use dishwasher till repair . ; ordrng 1 W11535094 (Inlet) and 1 W11409865 (Tub)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator not cooling well. Found refrigerator with lots off ice on the evaporator cover. Tested the defrost and was operating as designed. I asked customer if for any chance the freezer was left open or not closed all the way, they said maybe. Im ordering the drain tube. I asked customer to defrost the refrigerator 48 hrs before our return and they signed the defrost waiver. no leaks where observed during service. ; ordrng 1 W10619951 (Drain tube)"

"Arrived on site for refrigerator not dispensing ice properly. Upon arrival conf8rmed complaint and found impeller stripped from auger. Rescheduled customer. For 05/04/23 to complete repairs with new WPW10309864 divider, W11671282 auger motor, WP67006341 gasket, W11378860 spacer, WP63052-2 impeller

"Arrived onsite for a refrigerator not cooling in either section. I found the unit cooling just a little. I found the frost pattern stopping about 18 inches along the evaporator from the capillary tube. I found the compressor running but the high side line was about the same temp as the suction line. The compressor is either not pumping, there is a restriction, or there is a leak in the system. Ordering sealed system components and the office will need to RS. Ordering W11580057 compressor, W11546605 evaporator, WPW10143759 UV drier, W11506635 access valve, nitrogen, & R600 kit.; ordrng 1 W11580057 (Compressor) and 1 W11546605 (Evaporator) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600Kit (R600 Kit)"

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer pointed out a small water puddle at the front of the unit just under the FC door. I inspected under the FC door and found no gaps. I pulled the unit out onto my floor protector and found a large amount of water behind the unit and some water damage to the baseboards (photos). After further inspection, I found the inlet valve is leaking (photo). The customer provided some towels to clean up the water. I am ordering the inlet valve and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. The water source was turned off at the wall for safety. ; ordrng 1 W11524655 (Inlet valve) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site to test unit for fan not working. Test unit and found harness that connects the blower not installed. Couldnt find part on break down will need to do a part research. Office to reschedule ; ordrng 1 Partresearch (Part research)

Arrived on site and replaced previously diagnosed drain pump. Console is now unresponsive. Control receiving voltage but not responding. Recommend control replacement now. Scheduled for 5/4. ; ordrng 1 W11544680 (Control)

Arrived on site and replaced previously diagnosed tub. Noise is no longer present however unit is not starting cycles and can hear relay clicking continuously on control. Called Techline and recommended replacing lower harness per service pointer W11632927. Ordering motor as well as a precautionary. Office to reschedule. SR#7734635839; ordrng 1 W11643701 (Lower harness) and 1 W11026785 (Drive motor)

"Arrived on site to test unit for no power, customer stated after lighting storm it stopped working, tested unit found burn Marks around all ground connections, heating element, fuse and cut offs are good, replaced control and got power back to unit but centrifugal switch is also damaged will need to replace motor and blower wheel if the old one will not come off properly also ordering moisture sensor harness due to burn marks at ground wire, rescheduled for 5/4; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower) and 1 WPW10298258 (Sensor harness)"

"Arrived onsite for refrigerator leaking when making ice. Upon arrival inspected unit. Found unit ice bucket full and not currently leaking. Customer stated hadnt noticed leaking in a few days. Ran ice maker diagnostics and passed, filled passed as well. Notified customer that as of now unit seems to be functioning properly. Customer will monitor and report back with any findings. Dumped ice so that unit can cycle and try to duplicate issues. Job complete

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator not cooling. Retrieved temps FC 0? & RC 67?. Found a big block off ice on the evaporator. Tested the defrost heater and the control was sending voltage but the heater was not drawing any amps. Unit will need a new heater and also replace the control. Customer signed the waiver to defrost and they will defrost the refrigerator on Sunday night. ; ordrng 1 W11650661 (Heater)"

"Arrived onsite for washer damaged. Upon arrival inspected unit. Cabinet was damaged on left and right sides. Rear panel was also damaged. Needed to replace cabinet, absorbers (3), plate, and rear panel.Replaced all mentioned parts. Job complete"

"Arrived on site for left side door not closing properly . Found door dipping down so the mulligan can engage to close. Ordering hinge ,closer,stop, washers . No water leaks detected at this time. Tenent did have controls set way to low. 34 and -3. Call to set return . ; ordrng 1 W10135096 (Left hinge) and 1 12028505AP (Closer) and 1 W10120097 (Closer) and 3 Nylonwasherss"

Arrived onsite for refrigerator led lights flickering. Upon arrival inspected unit. Found 2 led modules faulty. Right-upper and top-front left. . Replaced both led modules. Unit is now functioning properly. Job complete.

"Arrived onsite for refrigerator RC not cooling. The customer said that a week ago the evap had a ice block and they defrosted it. Checked the fresh food drawer and the temp was 38?, checked the top shelf of the fridge and the temp was 48?. The RC thermistor was 44? the evap thermistor was 71?. I went in to service mode and forced the evap fan on. I put my thermostat probe into where the air blows out in the temperature was 36? while the fan was on. Ordering fan,thermistor, harness,ui and control board. ; ordrng 1 W11330486 (Ui)"

Arrived onsite for a wine cooler not cooling correctly and getting to cold in the top. I found the thermostat way out of calibration. I replaced the thermostat and started the unit up. The cooler is working as designed. Call complete.

Arrived on site to test unit for burners damaged. Replaced all burner heads and burner caps. Will order left rear burner head. Office to reschedule ; ordrng 1 WP8286813 (Burner head)

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit and tested and immediately it began to make a loud screeching noise. I removed the top panel and disassembled the unit and found the tension pulley almost seized to the axle; the four rollers were almost seized as well and the belt was beginning to fray.. I removed and replaced all four rollers, tension pulley and belt and cleaned the roller axles and cleaned the unit (before/after photos). Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service, job completed."

Arrived onsite and found the wash motor will not actuate under load. Advised customer on findings. Ordering wash motor to repair. ; ordrng 1 W11025157 (Sump and motor)

"Arrived on site to inspect washer door issues. Upon further inspection, I found the door latch was broken and the door would not secure. Also found the outer door trim and inner trim at the hinge were broken. I attempted to remove the hinge screws and could not get one to break free. I found two out of the three tub baffles were damaged and also found a small hole in the bellow (photos).

Arrived on site to test unit for blower running all the time. Found error code of F3E1 open or shorted sensor. Ordering new sensor office to reschedule ; ordrng 1 W11598120 (Sensor)

Arrived on site to test unit for console not responding. Turned breaker off for 1 minute and turned it back on and unit working as designed

Arrived on site to test unit for normal wash and express wash buttons not responding. Found all other buttons working will need to order new console office to reschedule ; ordrng 1 W11622500 (Console)

Arrived on site for refrigerator not dispensing ice. Upon arriving I was able to confirm complaint and found dispenser intermittently working. Found cause of failure was dispenser ice door not fully closing and allowing air leak ice cubes to catch in door and melt. Found cause of door failure was faulty door liner mount that held bridge arm between door chute motor and ice door separator. Informed customer of findings due to nature of damage(spoke with cs while on site). Informed customer to contact lg for further assistance. Call complete

"Arrived onsite for washer not draining and bad gear case. On inspection the unit had F9E1 error again. Tried to use service mode to drain the unit with no luck. I ohmed 5he pump from the harness and it was 100 ohms. It should be 19 ohms. The last visit it was open, I drain the tub and tested the pump at the pump, it was 19 ohms. Went back and tested the pump at the control board and it was 19 Ohms. I stared a quick wash and as the tub filled up the error F9E1 came back. Tested the pump at the control board again and it was 100 ohms. I pulled the clothes out and the pump ohmed out at 19 ohms. The wiring harness is bad, when there is weight in the unit it will not pump. Ordering new wiring harness and gear case. ; ordrng 1 W11396717 (Drain pump) and 1 W11449841 (Gear case) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11568984 (Lower harness) and 1 W11400156 (Suspension)"

Arrived on site for wall oven microwave combo reseting power intermittently. Upon arrival confirmed complaint. Upon further inspection I found generic outlet connection installed on power cord and plugged into an outlet behind oven. Found that outlet is positioned in such a way that it cant be lowered and the plug wont fully seat all the way in and wiggles freely out of the socket. Called techline and spoke with Andrew Sr#773627104. Was I struct3d to have customer to replace outlet with proper junction box per installation Manuel before continuing with any repairs. If issue is present after junction is installed then power cord and main control will be needed. Unit is working as designed. Call complete

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher leaking. Found that the tabs that hold the heater in place where missing and allowed the heater to melt on too the tub. Will need to replace the sump and motor due to wear and possible leaks. Will need to replace also both dish racks and rollers. Im also ordering the spray arms if they are needed. Scheduled to return on 05/03/23. ; ordrng 1 W11025157 (Sump and motor) and 1 W10161215 (Dishrack) and 1 W10909088 (Upper dishrack) and 1 W10888592 (Rollers) and 1 WPW10498900 (Upper spray arm) and 1 WPW10491331 (Lower spray arm)"

Arrived on site. Found unit chirping and shutting itself on and off diagnosed a defective main control

Arrived on site and replaced previously diagnosed control. Got voltage for a couple seconds then nothing. Jumped door switch from black to blue and was able to get auger motor to activate. Reported findings with whirlpool and agreed faulty door switch is issue. Please inspect door switch and ensure it is FC 3-prong door switch not a 2-prong RC switch. Scheduled for 5/03. SR#7736269245; ordrng 2 W11123941 (Door switch)s

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to install a new microwave control and microwave light bulb. Before beginning, I read the previous techs notes regarding the open/close door error and issues with the control panel keys. I found service pointer #W11493384 regarding the open/close door error and found after following the tech sheet that the inner door panel needs to be replaced and possibly the hinges. I found the unit is connected to WiFi and customer advised that the microwave on key was failing until the power was cycled at the breaker. I advised the customer that the control panel will,need to,be replaced as well, along with the inner door panel, microwave control board and microwave light.

"Arrived on site for burners not operating correctly. Upon arrival, test unit and found issues with front center burner and right front burner. Right front burner intermittently does not spark. Also flame on front center burner is too large and too yellow. The orfice installed on front center burner is a 103 which is correct, but not operating correctly Going to try new orifice and order valve and orifice holder for middle front burner Incase there is a crack on holder. Need to order Ignitor and orifice holder for front right burner, Orifice kit, orifice holder, and valve for center front burner, switch harness, and spark module. Office to reschedule ; ordrng 1 W11381271 (Center front orifice holder) and 1 W11502161 (LP Orifice kit) and 1 W11344433 (Switch harness) and 1 W11319687 (Spark module) and 1 W11337062 (Right front orifice holder) and 1 W11580024 (Right front ignitor) and 1 W11381269 (Center front valve manifold)"

Arrived on site for washer that making a noise. On inspection the washer has a hi pitch grinding noise in spin. Flipped the 7nit up in found oil all over the bottom of the unit. Customer is going to buy new. No water leaks detected during service.

"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing no error codes and manually tested. I tested the agitate mode and the unit agitated one time then the entire unit shut down and the lid unlocked. I manually tested spin and the unit operated as designed. I tilted the unit back and inspected the actuator, motor, capacitor, harness and all looked good. I tested the harness and found it to have good continuity from the control to the actuator, motor and capacitor. Tested voltage at the wall and its getting 123V. I attempted to calibrate the unit and could hear the actuator (loud) and when the unit went to agitate, again it shut down. I removed and replaced the actuator and recalibrated and got the same results. I tested the control and found it not putting out voltage to the components. I removed and replaced the main control and calibrated and retested in diagnostics and the unit is operating as designed. I contacted techline and spoke to Austin and advised of the complaint, unit repair history, and my findings and repairs today. Austin provided SR#7736269805. No water leaks observed during service, job completed.; schdld next appmnt for 5/2 TUE !"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was ice build up on the light housing and switch area. At arrival I only found some condensation drops that where frozen. I tested the heater for the defrost and was opening as designed. I leveled the unit and inspected the freezer door gasket to make sure it was good. Unit is operating as designed. No leaks where present at the time of service. Job completed

"Arrived on site for a refrigerator. That is making weird sounds off of the back of the unit. Inspected unit and work area. The customer advised that the unit stopped making the noise, but wanted to make sure there wasnt an issue with the unit. Checked behind the unit and found that the condenser fan blade had fallen off the shaft. Attempted to fit the fan blade back on the shaft and found it loose. Plugged the unit in and found the fan blade immediately start making noise and fall off the condenser motor shaft. Found no abnormalities to the condenser fan motor. Ordering the fan blade and will return with the condenser motor. Reschedule the customer to 5/2. ; ordrng 1 W11458267 (Condenser fan blade)"

Arrived on site to test unit for not completing wash cycles. Found errors f8e1(no/long fill) and f5e2(lid lock fault). Verified water is filling properly and water lines are correct. Found no obstructions or issue with latch engaging/disengaging. Advised customer control would need to be replaced.

"Arrived onsite for a washer that stopped mid cycle and will not power on. Upon inspection of the unit I found the the drain pump should open when tested through the harness I tested power to the control and found 120vac but there was no response when using the ui I also found gears oil at the bottom of the unit, I tested the drain pump directly and found that it was showing 19ohms, I am ordering the gearcase, pump,harness slider and returning with parts previously sent. Officer to reschedule ; ordrng 1 W11449841 (GEARCASE) and 1 W11396717 (PUMP-WATER) and 1 W10734521 (SLIDER) and 1 W11568984 (HARNS-WIRE)"

"Arrived on site for complete no cool. No fans or compressor running,power cycled unit compressor not powering on,checked voltage to inverter good reading 5vdc and 120vac diagnosed a defective inverter gave estimate for part

"Arrived on site and found bearing noise when spinning, attempted to remove washplate and it is seized. After breaking off washplate found spanner nut is deteriorated and attempting to remove it just broke it further. Took pictures. Agitator, spanner nut, basket, tub, gear case, motor, belt, cam kit, actuator, and capacitor would all need to be replaced to correct issue. Two hours and two technicians would also be needed to remove old tub and basket.; ordrng 1 W11178224 (Basket) and 1 W11551646 (Spanner nut) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (Screw) and 1 W11395618 (Capacitor) and 1 W10913953 (Actuator)"

Arrived on site to test replace blower. Took unit out and found noise gasket stuck in blower. Removed gasket test unit and unit test good.

"Arrived on site to install new double valve to resolve no simmer function on center burner. On arrival i found no adjustment had been made to the existing valve, and this should resolve the issue. I adjusted the dual valve and was able to get the simmer function to work properly. If the valve is turned too slow / too often it has a small chance of sputtering out when transitioning. I advised customer there were no further improvements i could make. I called and reported to tech line, SR7736266259. Tech line advised they have a recent engineering note that they have revised and released an updated dual valve and to replace that and retest. Set a return visit for 5/30 to install dual valve. ; schdld next appmnt for 5/30 TUE !"

"Arrived on-site for range not turning on. Upon arrival confirmed complaint and found breaker to range tripped(located outside, gfci/afci protected), restored power to unit and checked power from outlet. Found proper 240/polarity correct. Oven sensor was 1.08kohms at ACU connector as well as directly at sensor. Bake element was 22.7ohms, broil element was 16.4ohms. Found oven tripping after 1minute of preheating at 13.5amps. Found highest amp peak was 15 and lowest was 10.5. Reported findings to techline Chris sr#7736265720. Was instructed to verify outlet integrity before repairing oven but if issue returned techline recommended following steps from Sp: W11490386. Unit working as designed. Call complete"

"Arrive onsite for a washer with a leak and a broken lid. Upon inspection I found the lid cracked and a hole in the drain hose I replaced both and tested unit and found that there was another hole In the Hose, Tub to Pump. ordrng 1 W10802689 (HOSE)"

Arrived on site to install previously ordered part. Upon arrival found incorrect part was sent . Need to reorder part. Office to reschedule ; ordrng 1 W11600222 (Lower oven door)

"Arrived on site for oven not heating and flashing 6-4 error code . Checked elements and tod thermostat,checked normal. Replaced main control. Ran preheat got f1-e1 code ,replaced UI . Got code again . Called tech and was informed error codes might carry over and interfere with operations , deleted codes . Unit ran preheat . All checks normal. Now . Job complete Sr 7736268649"

Arrived on site for vent not working and microwave will shut off after a few mins of usage. Found vent and cooling fan unplugged . Plugged fan back in and unit is performing normally . Job complete

"WED4815EW1 Arrived to inspect dryer not heating. I found the issue was actually the dryer not completely drying garments and taking multiple attempts to dry. I found the venting to the outside was severely restricted and advised the customer they would need to have the venting from the wall behind the unit, to the outside cleaned. Testing with the vent disconnected, the unit heated and cycled as designed."

"MEC8836HS00 Arrived to inspect hot surface light staying lit. I verified the issue and during testing, the light went out and the entire cooktop was cool. I heated with the top off and found the recently replaced element assembly was defective. Tapping in the area of the recently replaced burner caused the light to go out. I removed and replaced the faulty burner assembly and tested. The unit heated and cycled as designed and the light was operative."

"Arrived on site. Tested ice dispenser informed customer due to design you will occasionally get crushed ice and ice stuck in small ice chute hole,found loud vibration noise adjusted front legs to level unit,replaced rails tested door operation good."

Arrived onsite and found cam damaged from bolt which had slipped position. Replaced cam. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638"

Arrived on site for washer needing previously diagnosed harness under W16JQP0DPL1. Upon arrival reconfirmed complaint and installed part. Found after reassembling unit that it could complete multiple cycles back to back in diagnostics. Found no leaks. Call complete

Downside to install previously diagnosed part. Inspected unit and work area. Replaced the bleach dispenser and tested the unit. The unit is working as designed. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Drilled out the interlock. Screw and replace the interlock assembly and screws. Tested the unit in the unit began to heat and operate as designed without tripping. Call complete.

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

Arrived on site for door issues. Found right door popping open when doors are closed adjusted upper door bracket tested door operation good door sealing and staying closed.

WFE975H0HZ2 Arrived to instal previously diagnosed and ordered part. I removed and replaced the control and overlay assembly and performed the same test as on the prior service. The unit stopped when pressing stop after a preheat and all other functions were present. Operational test good.

Arrived on site to test unit for UI not responding. Found not buttons working. Did a hard reset test unit and unit test good job complete.

Arrived onsite for oven not heating correctly. On inspection the oven heat to 407? and 321?. The oven is operating as designed. Informed the customer on how the oven heats up. That when the unit is set for 350? that is the avg. of the high temp and the low temp.

Arrived onsite for MW with no display. On inspection there was no power to the house. Ran power from the house next store and when we powered the unit up. The display was working ran the unit for 10 seconds and the turntable was spinning. Told the supervisor to call if it does not work when the power to the house comes back online.

"Arrived on site for washer not agitating. Prior to visit ,customer had removed change from between wash plate and tub . Ran diagnostics and unit not agitating . Removed cam and found riser cup had failed . Replaced cam kit .ran calibration and wash test all checked normal. Collected 238.37 AUTHO 9M4NF3. No water leaks detected at this time of service. Job complete"

"Arrived on site and found gearcase is leaking oil, took 1 picture. Disassembled washer and replaced gear case. After reassembling it washer will complete the diagnostic cycle and is working properly, job complete"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was freezer icemaker leaking. Retrieved temps at FC8? RC 36. Tested the icemaker and found it leaking. Replaced icemaker and tested. Unit is now operational good. No leaks where observed during service. Job completed."

"Arrived on site and found capacitor and actuator have failed, after replacing Both washer will now complete a diagnostic cycle, job complete"

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not drying. Tested unit with vent tester and found that unit was not venting properly. I advised customer to contact land lord and have them clean the vents. Unit. Is operating as designed. Job completed."

"Arrived on site to follow up on refrigerator with panel only working with freezer door open. Replaced power board and called tech line again. Traced wiring with tech line till I found the wiring in the harness side of the molex for the door switches was backwards, and switches were in reversed position. I reversed my wiring at the door switches and retested. Verified proper operation at this time. Repair completed."

"Arrived on site to diagnose microwave making noise on startup. On arrival customer said they meant to cancel and did not need service, they resolved the issue themselves. Call complete."

"Arrived on site to follow up on refrigerator that had ice clumping in the bucket. On further examination found the ice was not melting, but had water trails and water sticking cubes together. When I ran the icemaker I found only 7 cubes were made, and they were thin. Unit did harvest. When i ran the fill I found the unit was barely trickling water into the icemaker and the dispenser both. Customer has unit running on an RO system with low pressure. This low pressure may be causing the failures. Unit fill valve may not have enough pressure to properly actuate, or unit has too few small cubes that aren't properly harvesting. This may be causing the icemaker to spray / fill on top of existing ice. I informed the customer that she needs to resolve the pressure situation first, and at that point if the issue persists with good pressure, we can reevaluate for a weeping valve, or issue with icemaker dropping. Returning tech needs to verify good pressure at the unit and trace the ice trail if its still present. Call complete."

Arrived on site to test unit for error f3e0(open oven sensor). Found oven sensor was reading OOW directly at molex connection. Replaced sensor and heater unit to 350 with no issues. Unit is now working as designed. Job complete.

Arrived on site to install previously ordered parts. Installed door catch. Test unit and unit is operas designed. Job complete

Arrived on site to install previously ordered part. Replaced tub gasket W11483553. Test unit by running a normal cycle . Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site to test unit for no ice dispensing. Found ice cubes fuses together restricting dispensing and ice bin from being removed. Removed obstruction, unit working as designed. Advised to not allow taller glasses to over fill causing cubes to accumulate. Ice door sealing properly. Job complete."

Arrived on site to follow up on washer that was not draining. Found wire broken at spade connector. Replaced drain pump wiring with new thicker wiring and coated spade terminals. Tested unit and verified all working as designed. Drain pump working as designed. Repair completed.

"Arrived on site to diagnose microwave with no heat coming from it. Tested unit and found no heat present, loud buzzing coming from mag area. Disassembled unit and found loose magnet on the mag, and a scorch mark on the capacitor. Replaced cap mag and diode and retested. Verified proper heating. Unit working as designed. Repair completed."

Arrived onsite for dryer not heating. Upon arrival inspected unit. Tested and found unit tumbling but not heating. Disassembled and Found cutoff failed. Replaced cutoff. Tested unit and unit is functioning properly. Job complete .

Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Found ice was starting to build on evaporator cover again. Called tech line for assistance. Spoke to Nate. Recommended checking defrost sensor for correct reading (8.75 k ohms) reading was slightly off. Replaced sensor. Tech recommended removing sensor clip and attaching sensor directly to suction line. Used foil tape to secure. SR#7736269709. Customer will monitor. Job complete

"Arrived onsite for dryer taking a long time to dry. Upon arrival inspected unit. Ran air flow check with tester and passed. Ran cycle and confirmed heating circuit and components are functioning. Customer stated she recently had ducting cleaned out. Previous, that could have been the issue. Unit is currently functioning properly. Job complete"

Arrived onsite for washer giving long drain error codes again. Upon arrival inspected unit. Activated drain pump and did not energize. Inspected underneath unit and found previous repair did not hold. Secured connector ant pump properly. Tested unit and unit is now functioning properly. Job complete

Arrived onsite to replace faulty ice maker. Replaced ice maker and tested. Completed harvest and fill test. Job complete

"Arrived onsite for a refrigerator that stopped cooling correctly after the compressor was replaced again. I found the freezer just under freezing and I could hear the refrigerant spitting at the evaporator. I tested pressures and found the low side at -22 psi and the high side at 40 psi. I powered the unit off and found the pressures not equalizing properly and very slow. I removed the refrigerant and the drier. I found the drier restricted. I cut the drier open and inspected the beads finding the bottom 1/3 full of burned oil debris, the middle 1/3 just discolored from oil, and the top third clean. I blew nitrogen thru the condenser and yoder loop to make sure they were clean and oil free getting a little oil out of them. I blew nitrogen thru the capillary tube and found it clear. I installed a new drier, vacuumed the system and charged it with 56 grams of R600A. I tested the unit and the low side was at -10 psi and I had good refrigerant flow at the evaporator. I explained to the customer to give it two weeks before loading it up with product to make sure there are no other issues. Call complete."

Arrived onsite for a refrigerator with a torn door gasket. I found the left side RC gasket tearing. I replaced the gasket and used my heat gun to form it and get it to seal properly. Call complete.

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new reservoir, inlet valve and filter and tested the unit and found that the water flow returned to normal. Job completed no leaks"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit cooling but not getting to set temps. I removed the evap cover to find almost no frost pattern equivalent to a leak. I pulled the unit out and using my black light, I found where the drier had leaked at the Yoder loop (photo). I evacuated the system and removed and replaced the UV dye drier and vacuumed the system. Pressures held good while monitoring and I used liquid leak detector around my welds and previous welds and all were good. I installed 55g of R600 refrigerant and monitored the unit for approximately 15 mins. The evaporator had a good frost pattern and the unit is beginning to cool. No water leaks observed during service, job completed."

"Arrived onsite for an refrigerator that is not cooling. Upon arrival I found the refrigerator in the garage I checked that the heating element was good and the thermistor was in the right spot and found that it had fallen of somehow, I reinstalled it and found unit operating as designed."

Arrived onsite for a leaking stacked water. Upon inspection I found a leak coming from the rain hose. I replaced it and tested unit and found unit operating as designed no leaks. Job complete

Arrived on site to test unit for broken interior glass. Replaced glass test unit and unit test good job complete.

Arrived onsite for a Stacked washer dryer the will not drain and spin just click. Upon installation I found that the unit would do this. I replace the latch and the control and tested the unit and found unit operating as designed job complete o

Arrived on site for wall oven needing previously diagnosed main harness and control. Upon arrival reconfirmed issue and installed both parts. Reassembled and tested unit. Found no failures and unit working as designed. Call complete

Arrived onsite for locked compressor and replaced compressor dye drier and added access valve. Pulled vacuum and charged with 48 g of r600a. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and found motor fan noise from tape in the duct installation causing vibration. Corrected installation. Unit is now operating as designed. Advised customer on repair.

Arrived onsite and replaced the fill valve to correct the leak and freezing icemaker fill spout. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site for a washing machine that will run normal cycles, but will not advance on a clean washer cycle. Inspected unit and work area. Ran into diagnostics and found an F8 E1 (long fill) error code. ran the unit through diagnostics and found the hot water valve would not pull in any water. Checked behind the unit and found the water supply valve for the hot water turned off. Turned the water back on and found water flowing into the unit. Advise the customer of the issue and the unit is not working as designed. Call complete."

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Ran the unit through a Forest harvest and could not get the motor to turn even though there was correct voltage going to the icemaker. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.