We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Austin, TX 78745
Tim M
Job Details: 05/15/2024
"Arrived on site to test unit for gas leak. Customer claimed anytime she turned the burners on her smoke alarm would start beeping. Her carbon monoxide alarm would not. Gas company claims right rear knob is broken, removed top of oven and inspected all fittings with gas detector. No signs of a leak is present. Tested right knob with bubbles, no leaks present. Also checked all connections in the back, no leaks present. Turned all 4 burners on and ran for 10 mins, alarm did not go off. Advised customer that unit will let off some residual gas that you can smell, if she smells gas while oven is not in use than she would need to call the office. At this time unit is running as designed, no leaks detected, no parts installed, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Manor, TX 78653
Scott
Job Details: 05/15/2024
"Arrived on site for dead dryer . Getting correct voltage . Element ,thermal fuse ,thermostats all checked normal. Replaced console ui and control W11565020, W11378949. Unit is now powering up . Unit is now tumbling and heating . Recommended having exterior vents cleaned . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manor, TX 78653
Scott
Job Details: 05/15/2024
"Arrived on site ,replaced gearcase ,suspension,cam, wire harness . Ran diagnostics all checked normal.no water leaks at time of service. W10721967, W11449840, W11643701, W11396716 parts used on call . Job complete"
We serviced a
GE REFRIGERATOR
Model ZISS480NNBSS
Near New Braunfels, TX 78132
Andrew
Job Details: 05/15/2024
Arrived on site to test unit for vibration sounds. Was unable to fully mimic sound but did notice ice maker fan motor and ice maker vibrating and amplifying. Recommend replacing ice maker and ice maker fan. No parts replaced at this time. Needing autho for parts. ; ordrng 1 WR30X39346 (Ice maker) and 1 WR60X32733 (IM fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78747
Luis
Job Details: 05/15/2024
"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w11506635,wpw10143759,w11580057"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Austin, TX 78745
Luis
Job Details: 05/15/2024
"Unit 144Arrived on site for no cool. Powered unit on compressor making a loud noise,will power on then shut off diagnosed a,defective compressor per service pointer ordering a new compressor. ; ordrng 1 W11370574 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600) and 1 W11578004 (Evaporator)"
We serviced a
JENN-AIR RANGE
Model JDRP436HM01
Near Dripping Springs, TX 78620
Tim M
Job Details: 05/15/2024
"Arrived on site to test unit for loose knobs. Inspected knobs and found the shaft cracked. Recommend replacing both left burner knobs. Advised customer that since knobs are technically an accessory we cannot replace them, they would have to contact Jenn-Air in order to get them shipped out to the residence. No parts installed, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM05
Near Pflugerville, TX 78660
Wesley
Job Details: 05/15/2024
"Arrived onsite to repair sealed system. Replaced compressor and added dye drier and access valve. Pulled vacuum and held. Charged system with 52 grams of r600a. Unit is now cooling and operating as designed. W11506635, WPW10143759, W11547313"
We serviced a
JENN-AIR DISHWASHER
Model JDRP548HL01
Near Spicewood, TX 78669
Leonardo
Job Details: 05/15/2024
Arrived on site to test all burner taking a little long to ignite. Secured and cleaned all burners test unit and unit test good job complete no parts used.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manor, TX 78653
Matthew
Job Details: 05/15/2024
"Arrived on site for unit, making noise during agitation. Disassembled and found cam Gears grinding. Found the lower part of gearcase shaft was sagging. Needed to replace gear case, cam and actuator. Replaced and tested. Unit is now functioning properly. Job complete. Used W10721967, w11481722 and w11449840."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Austin, TX 78747
Luis
Job Details: 05/15/2024
"Arrived on site for cooling issue. Compressor running,removed evap cover good frost pattern,evap fan not running,good voltage reading 120 vac diagnosed a defective fan motor,installed a new fan,fan powered on. Used wp2315549; used 1 WP2315549 (Evap fan motor) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Del Valle, TX 78617
Matthew
Job Details: 05/15/2024
"Arrived on site for washer making noise after last repair. Upon arrival inspected unit. Ran diagnostics and only stored error Code was Off balance load. Ran a test and found gear case shaft free spins on inner basket. Tub and hub gears are worn down, also washplate is warm down. Ordering basket and washplate. Office to reschedule ; ordrng 1 W11172199 (Basket) and 1 W11397111 (Washplate)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Killeen, TX 76543
Tyler
Job Details: 05/15/2024
"Arrived on site for washer not completing cycles. Upon arrival found drain pump at 19.9ohms, no harness failures breaks, but unit had f9e1 stored in diagnostics. Customer stated unit would act up after 4 cycles and stay in drain mode. Replaced control w15513246 and tested unit, found washer working as designed with no leaks. Call complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Belton, TX 76513
Tyler
Job Details: 05/15/2024
"Arrived on site for ice machine needing sealed system repair. Upon arrival reconfirmed issue and installed wpw10605286 compressor, w11506635 access valve, w10843121 non uv drier, wpw10218037 evap plate. Pulled vac and recharged system with 5.75oz of r134a. Test3d unit and found ice forming. Informed customer er to give u it 24 hrs to stabilize temps. Call complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Smithville, TX 78957
Matthew
Job Details: 05/15/2024
"Arrived on site to replace faulty, lid control, and water assembly. Replaced all and tested. Unit is now functioning properly. Job complete. Used w11400681, w11259006 and w11172234."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/15/2024
Arrived on site to test unit for condensation build up. Found vertical mullion was sweating. Turned humidity control to on. Replaced bot RC door gaskets(W10830162) and formed with heatgun. Advised customer to allow gaskets to cool to form. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/15/2024
"Arrived on site and verified shocks needed replaced. Also found unit completely unleveled. Replaced all four shocks(W11316766), control(W11482418) and leveled unit. Unit now working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Bastrop, TX 78602
Matthew
Job Details: 05/15/2024
Arrived on site for unit making noise during operation and longer dry times. On arrival inspected unit and found noise. Isolated to blower housing. Disassembled and found blower stripped with nut seized to motor shaft. Needed to replace motor and blower wheel. Replaced and tested. Unit is now functioning properly. Job complete . Used W11549461 and wp697772
We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near Austin, TX 78721
Scott
Job Details: 05/15/2024
Arrived on site for for washer stopping cycle . Ran diagnostics got suds and long drain erro codes . Unit is taking long time to drain . Ordering drain pump and 2nd man . Call to set return . No parts installed ; ordrng 1 W11456953 (Pressure hose) and 1 2ndman
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near San Marcos, TX 78666
Andrey
Job Details: 05/15/2024
"Arrived on site to test unit for rack issues, tested unit found that top rack hanger fell off and got damaged on the heater, ordered top rack hanger and clip, rescheduled 5/22 no parts installed ; ordrng 1 W11573754 (Manifold) and 1 W11568642 (Bracket hanger)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Jarrell, TX 76537
David Z
Job Details: 05/15/2024
"Arrived on site to diagnose range with crackling burner. Examined element and found no damage to it, and it does come on properly. Examined infinite switch and found a scorched spot on it. Replaced infinite switch. Called in findings to safety. Repair completed. Parts used - WP3149400."
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS05
Near Georgetown, TX 78626
David Z
Job Details: 05/15/2024
Spoke with customer as I was arriving and advised unit is under 2nd year warranty and must have a mechanical repair made. Customer said breaker had tripped and they reset it and have had no issues since and doesn't need service. They will call back if this changes. Call completed.
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Buda, TX 78610
Ryan B
Job Details: 05/15/2024
Arrived on site to inspect unit for not operating. Upon arrival found unit had power but motor never engaged. Called tech line ran through diagnostic checking motor on control per tech line control is faulty. Replaced control issue persisted. Contacted upline per upline new control or harness is faulty. Ordering new control and harness. Office to reschedule. SR#7739095454 USED W11630382; ordrng 1 W11630382 (Control) and 1 W11627415 (Harness)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78732
Paul
Job Details: 05/15/2024
Arrived onsite for a microwave giving an open/close door error message and not starting. The customer stated they would have to slam the door sometimes. The customer stated the previous technician said the unit was put back together when he left but he showed me the left side interlock was not mounted. I found the screws for the interlock missing. I used a screw from the right side and mounted the interlock to test the door switch circuits. I found the left interlock not closing when the door was closed and the normally open side of the primary interlock switch staying closed whether the door was open or closed. I replaced the interlocks and tested the microwave. All is working as designed. I explained to the customer we would get the other two screws to get them mounted properly. Ordering parts research/interlock mounting screw. Office to RS.; ordrng 2 Partsresearch (Screw/interlock)s
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SEDUDW01
Near Austin, TX 78738
Ryan B
Job Details: 05/15/2024
Arrived on site to inspect unit for leaking from underneath customer stated he cleaned filter and housing and leak stopped. Found no signs of water or active leaks. Customs pointed out ice chute door does not shut ordering ice chute assembly and will return. Rescheduled for 5/24 NO PARTS USED; ordrng 1 WPW10546285 (Ice chute)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78633
David Z
Job Details: 05/15/2024
Arrived on site to diagnose microwave / oven not working properly. On arrival customer pointed out the microwave heating element was sagging and needed to be replaced. Support had broken off and needed replacement. Replaced support and verified function. Used 1 truck stock part - W10909479. Repair completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78754
Wesley
Job Details: 05/15/2024
Arrived onsite and replaced the basket and installed the agitator. All checks good. W11172199
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS01
Near Salado, TX 76571
Gerry C
Job Details: 05/15/2024
KUID308HPS01 Arrived to install previously diagnosed and ordered parts. I removed and replaced the failed inlet valve and supply line and tested.the unit resumed all normal functions and cycled as designed. No leaks observed during service.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Belton, TX 76513
Tyler
Job Details: 05/15/2024
"Arrived on site for dryer stopping mid cycle and over heating. Upon arrival found motor failing and replaced w11549461 motor, and wp697772 wheel. Tested unit and found dryer working as designed. Call complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near New Braunfels, TX 78132
Andrew
Job Details: 05/15/2024
Arrived on site and replaced previously diagnosed defrost element(W11626107) and both adhesives(W10841140). Engaged defrost element in diagnostics and verified unit now working as designed. Advised customer to place bottle of water and when completely solid to use unit as dessigned. No leaks detected. Job complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/15/2024
Arrived on site to test unit for door not closing properly. Adjusted door catch and unit working as designed. Advised door will have resistance when catching on latch and is normal part of operation. No parts replaced. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Holland, TX 76534
Gerry C
Job Details: 05/15/2024
"WRS588FIHV04 Arrived to inspect cooling issue. I found the evaporator cover was coated in frost and the evaporator was partially iced, the upper being heavy frost and the lower third solid ice, denoting a working defrost system that could not remove the excessive amount of frost. All defrost system devices tested as expected and no other deficiencies of the previously replaced parts were found. Inspection reveled the leveling legs were not set and there was a significant door mismatch, due to the incorrectly set cabinet. The lower right side of the mullion was twisted out, causing the gasket to be unable to seal in an approximately 12mm X 3mm area, creating airflow that resulted in evaporator freez up. The lower right corner of the RC chamber had a 6mm gap in the seam and required sealant filling. I contacted the MFG. to report the findings and discuss a potential repair. Technician Derek, SR# 7739096044. I advised the tech of my findings and discussed the potential of performing a mullion repair to correct the issue. The tech advised to attempt and by all measures, it was successful. I found the prior repair for the chiller assembly had failed and corrected permanently with a replacement strap. No leaks observed during service."
We serviced a
JENN-AIR OVEN
Model JJW2830LL00
Near Austin, TX 78738
Leonardo
Job Details: 05/15/2024
Arrived on site to test unit for f2E1 error code. Found shorted keypad and keypad disconnected error. Replaced console test unit and unit test good job complete. W11598133
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Seguin, TX 78155
Andrey
Job Details: 05/15/2024
"Arrived on site to replace previously diagnosed control, gear case, slider and rotor, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11429620, W11260238, W11393685, W10734521"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Salado, TX 76571
Gerry C
Job Details: 05/15/2024
"WRS571CIHZ04 Arrived to inspect sweating between doors. I verified the issue and found it was bad enough the customer had to place a towel at the bottom of the doors to collect the water. There were spots in the mullion that had no heat when touched a they corresponded with the wet spots. Thermography reveled the heat tube imbedded into the mullion during manufacturing was incorrectly set and there were several spots that were over 20 degrees cooler than the correctly heated areas, lending to the sweating and condensation. I contacted the MFG, tech Kurt. File# 7739100454 After sending thermography images of the faulty mullion heater placement, the MFG technician recommended adding a p/n W10749467 to the ice maker/bin housing to prevent excessive cold from getting to the affected area. Inquiring about how this would correct the issue and offering to seal the entire housing prior to return to see if any change would occur, the MFG tech advised this was the only course to follow for now. No leaks of the water supply observed during service. ; ordrng 1 W10749467 (Insulation)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Salado, TX 76571
Gerry C
Job Details: 05/15/2024
"KRFF507HPS04 Arrived to install parts. I found the LH RC door with the damage issue and removed and replaced, noting the doors were not set correctly and approximately 8mm out of plane, with the left door upper corner the farthest point out and the bottom of the doors, near even. Correcting the chassis legs removed all but approximately 1mm of door error and the customer advised the ice maker had stopped. Service test 56 showed no errors and inspection revealed. Test 57 showed no ice maker action and 59 revealed the control sending both polarities of 12VDC. The ice maker did not have continuity and disassembly proved the issue to be with the ice maker and associated internal housing wiring. I was able to get the expected resistances, but by the time the assembly was reinstalled, the circuit opened again. Office to order parts and the customer has requested GCO. No leaks observed during service. ; ordrng 1 W11485529 (Ice Maker) and 1 W11605504 (Box, Ice)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Round Rock, TX 78664
Lou
Job Details: 05/15/2024
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged and the customer advised that the freezer had ice build up. I plugged the unit in and gained access to the FC evaporator to test the element and harness. While in test mode, I found the element not getting voltage, but when I disconnected the harness at the orange wire I got 116V. I ohmed the element and it was within range (29ohms). I found burnouts on the element and the left side was badly warped. I removed and replaced the defrost element and retested and it continued to fail. I removed and replaced the evap harness and retested and was getting the same results. I found the control had failed, as well. I removed and replaced he control and programmed it to Code 12 and retested. Unit is operating as designed. No water leaks observed during service, job completed. WPW10503278, WP12729123, W11260592"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS2
Near Waco, TX 76710
Jonathan M
Job Details: 05/15/2024
"Arrived on site for a dishwasher that still will not start cycles. Inspected unit and work area. The customer advised that they have fix the electrical supply issue and that the unit does turn on, but that when it starts a cycle, itll go a couple minutes and completely cancel the cycle. She advised that no water enters the unit. I did confirm the customers complaint and found the fill valve not even trying to let water through. I checked underneath and found the connector for the fill valve had been completely disconnected. I also found the customer had a small leak from the inlet water hose. I went ahead and fixed the water hose due to just being a poor connection on the L elbow. I reassembled the unit and found the unit working and operating as designed with no leaks present during operation. Call complete. No parts were installed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, TX 78754
Wesley
Job Details: 05/15/2024
Arrived on site for condensation on the freezer door gasket top right and found unit operating within design specifications and all doors sealing properly. Called techline and spoke with TJ and was advised to replace the freezer door and seal liner with silicone. PSP item. Office to reschedule. No parts used. SR#7738987599; ordrng 1 W11435351 (Freezer door) and 1 W10841140 (Silicone)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Killeen, TX 76549
Tyler
Job Details: 05/15/2024
Arrived on site for washer not completing cycles. Upon arrival confirmed failure and found f5E3 in diagnostics. Tested unit and found latch w11670519 broken. Replaced it and tested unit. Found washer working as designed with no leaks. Call complete
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Round Rock, TX 78681
Lou
Job Details: 05/15/2024
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the valve and while replacing, I found the water hoses badly corroded and needing to be replaced. The customer provided new hoses and I replaced the old with the new. Calibrated the unit and then tested in diagnostics and the unit is operating as designed. No water leaks observed at the end of service, job completed. W11165546"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Buda, TX 78610
Tim M
Job Details: 05/15/2024
"Arrived on site to test unit for slow agitation. Activated agitation, unit seems to be rotating well but due to intermittent issues recommend replacing slider, clutch, and rotor. Found slider is defective. Will need to reorder slider for return visit. No parts installed, ordering part, rescheduled for 05/22.; ordrng 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS8
Near Temple, TX 76502
Tyler
Job Details: 05/15/2024
Arrived on site for dishwasher not turning on. Upon arrival found control bimetal broken and contorl has failed. Replaced both control wpw10285180 and bimetal w10258275. Tested unit and found it working as designed call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Manor, TX 78653
Scott
Job Details: 05/15/2024
"Arrived on site ,replaced sump and motor W11025157. Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Bastrop, TX 78602
Matthew
Job Details: 05/15/2024
"Arrived on site to replace faulty, compressor dryer, and access valve . Replaced and checked for leaks with nitrogen. No leaks found. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Job complete. Used w11580057, w11506635 and wpw10143759"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78748
Ryan B
Job Details: 05/15/2024
"Thrived on site to inspect unit for not starting cycle customer believes its the pump. Upon closer inspection error code f7e7, f2e3, f9e1 found lid not locking, replaced latch, unit still not operating. Found actuator failed replaced actuator. Unit still had same issue. Replaced wire harness, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W10913953, W11643701, W11513248"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78752
Wesley
Job Details: 05/15/2024
"Arrived onsite and replaced the control and ui for short defrost issue. Advised customer on repair and use and care. W11558182, W11547180"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Austin, TX 78738
Ryan B
Job Details: 05/15/2024
Arrived on site to inspect unit for door not shutting and causing condensation. Found edges were missing seal so added silicone to border. Also found unit extremely unlevel due to floor leveling legs did not help situation. Found unit shutting but when fridge door closes pops freezer door open. Also found shelf hitting before door closes due to unit being unlevel. Unit is running as intended job complete. USED TRUCK STOCK SILICONE 8201711
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near New Berlin, TX 78155
Andrey
Job Details: 05/15/2024
"Arrived on site to test unit for exposed insulation, tested unit found door insulation sticking out the bottom, secured insulation properly and tested, unit is now functioning as designed, no leaks detected job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78741
Scott
Job Details: 05/15/2024
Arrived on site for dryer making a lot of noise . Found 2screws stuck in front felt . Removed screws . Felt and drum glides are in good shape . Dryer is performing normally . No lint build up. Job complete . No parts used .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ3
Near Austin, TX 78732
Paul
Job Details: 05/15/2024
Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the tub. I ran the service cycle and tested the machine. The machine completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete. INSTALLED W11409866 TUB.
We serviced a
MAYTAG DRYER
Model MGD7230HW3
Near Leander, TX 78641
Maurice R
Job Details: 05/15/2024
Arrived onsite for dryer not drying correctly. On inspection I had the unit normal cycle and it was adding time like it supposed to do I stoped the unit by opening the door and I was checking the dampness of the towels in the unit and the dryer shut off 30 seconds after I open the door. Went in diagnostics looking for error message and found none. I installed a new control board into the unit and retested. Now I can open and close the door with out the unit shutting down power. Tested temps and they were at 157? specs say 155? with 10% tolerance. No gas leaks were detected during service. W11618921
We serviced a
MAYTAG WASHER
Model MVWC565FW0NNO
Near Waco, TX 76708
Jonathan M
Job Details: 05/15/2024
Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the hub assembly and tested the unit. I found the unit working and operating as designed. Call complete. W10528947.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bastrop, TX 78602
Matthew
Job Details: 05/15/2024
Arrived on site for unit making knocking noise. Inspected and found diffuser motor sticking and making noise. Replaced diffuser assembly. Unit is now functioning properly. Job complete. Used W11236851
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS05
Near Leander, TX 78641
Maurice R
Job Details: 05/15/2024
Arrived onsite for previously diagnosed parts. Installed the center burner valve on to the unit. When I went to reassemble the cooktop the counter cut out was bigger then the base of the cooktop. It was falling through the counter while I was trying to put the top back on. The customer had to help me reassemble the unit since I could not hold the base up and screw down the top at the same time. This extended the job by 45 minutes. W11246817
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS05
Near Liberty Hill, TX 78642
Miguel
Job Details: 05/15/2024
Arrived on site with new grates. Customer requested they just be dropped off. Open box and verified no damage. Call complete. W11214957
We serviced a
MAYTAG DRYER
Model MEDB955FW2
Near Austin, TX 78745
Tim M
Job Details: 05/15/2024
"Arrived on site to test unit for squeak sounds. Tested unit found unit will need a new idler pulley, wheel bearings, and belt. Replaced pulley (W10837240), belt (W11628798), and repair kit (4392067). Tested unit, squeak has been eliminated but a new sound has formed from the motor. Replaced motor (W11448775) and blower wheel (WP697772) as precautionary. Unit is now running as designed, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78749
Ryan B
Job Details: 05/15/2024
"Arrived on site to inspect unit for lid locking issue. Upon closer inspection found lid locking, strike and latch looked fine. Placed unit into diagnostic cycle lid locked as designed and ran through diagnostic cycle. Placed unit into drain and spin cycle. Units lid locked and ran cycle. Checked for stored error codes, no codes present. Could not replicate problem. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Temple, TX 76502
Sterling
Job Details: 05/15/2024
"On arrival verified complaint of stopping cycle. Found error codes f8e6 and f8e1. This indicates and failed in,et water sensor. Ordering the full assy. Rescheduled for 5/22. Ordering W11535094. No leaks detected during service. No parts installed; schdld next appmnt for 5/22 WED !"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Leander, TX 78641
Miguel
Job Details: 05/15/2024
"Arrived on site for cooktop not working properly. Customer says all,burners ignited and not just the intended one. Checked operation of all burners. Checked operation, or bake burner. All flames are good and blue. Unit is working as designed. Call complete. No parts"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Temple, TX 76502
Sterling
Job Details: 05/15/2024
On arrival verified complaint of not washing dishes. Ran diag and found sump not sending water to top two levels. Replaced sump assy and unit is now functioning correctly. Job complete no leaks detected. Installed w11416363
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Leander, TX 78641
Maurice R
Job Details: 05/15/2024
"Arrived onsite for washer leaking. On inspection I flipped the unit to see if I could see any evidence of water leaks. I found oil all over the bottom of the unit and I saw water evidence in the back left corner. I started the unit up in diagnostics cycle and could see water leaking under the left corner. Gain access to the water valve and found the housing has a crack in it. Unit needs water inlet valve, gearcase, slider,washer plate, rotor clutch. Office to get parts approved before rescheduling. No parts were installed. ; ordrng 1 W11393685 (Gearcase) and 1 W10754161 (Rotor) and 1 W10734521 (Slider) and 1 W11550891 (Agitator) and 1 W10754448 (Clutch) and 1 W10752187 (Screws) and 1 W10752187 (Value assembly)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Austin, TX 78738
Leonardo
Job Details: 05/15/2024
Arrived on site to test unit for unit not washing. Test unit and found and sump and motor. Replaced sump and motor test unit and unit test good. No leaks present at this time. W11460946
We serviced a
WHIRLPOOL VENTHOOD
Model WVW73UC6LS0
Near Georgetown, TX 78628
David Z
Job Details: 05/15/2024
"Arrived on site to diagnose vent hood with lights flickering / not staying on. Tested unit and confirmed that vibration is making the lights act erratically. Found molex connector to the control was not fully seated. I adjusted and tested. Verified no other issues. Repair completed, no parts needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVQ01
Near Hewitt, TX 76643
Sterling
Job Details: 05/15/2024
"On arrival verified complaint of leaking ice maker, confirmed temps are good, ice maker is visibly leaking water. Cleared up ice from leaking water and replaced icemaker, verified icemaker is now functioning correctly. Job complete no leaks detected during service, installed wpw10190965"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Temple, TX 76502
Sterling
Job Details: 05/15/2024
On arrival verified complaint of no power. Found main is getting 120 but has no function. Replaced main and ran component activation. All components operate correctly. Started color cycle and unit starts cycle. Job complete no leaks detected during service. Replaced w11608056
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXW01
Near Waco, TX 76710
Jonathan M
Job Details: 05/15/2024
Arrived on site to install previously diagnosed parts. Inspected unit and work area. I checked the ice level sensor again in diagnostics and confirmed the reading showed that the ice bin was not present or full. I replaced the receiver and emitter boards and tested the unit. I found the ice level sensor show that the Ben was present and not full. I advise the customer that that should fix the issue and a call back if any other issues persist. Call complete. W10898445 and W10870822.
We serviced a
WHIRLPOOL DRYER
Model WED500CMW0
Near Austin, TX 78704
Scott
Job Details: 05/15/2024
"Arrived on site for dryer making nocking noise . Unit is loud when operating. Replaced motor ,rollers from repair kit ,pads under motor mount . W11113654, WPW10396039, 4392065. Knocking noise is gone . No lint build . Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Leander, TX 78641
Maurice R
Job Details: 05/15/2024
"Arrived onsite for dishwasher not cleaning dishes. On inspection the unit did not circulate water in the unit. Found no errors on unit, installed new pump & motor. Ran diagnostics cycle and it passed with no issues and no water leaks were detected during service. W11416362"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Killeen, TX 76549
Tyler
Job Details: 05/15/2024
Arrived on site for washer needing harness and pump. Upon arrival installed w11399437 pump and w11643701 harness. Tested unit and found it working as designed with no leaks. Call complete
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LM00
Near Jonestown, TX 78645
Maurice R
Job Details: 05/15/2024
Arrived onsite for previously diagnosed parts. Installed the magnetron onto the unit and tested the unit. Tested unit with cup of water and it heated to 185? at 2 minutes. The unit is operating as designed and 1 magnetron was installed W11578959.
We serviced a
KITCHENAID REFRIGERATOR
Model GZ25FSRXYY2
Near Round Rock, TX 78665
Lou
Job Details: 05/15/2024
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=8 degrees. I found the unit was in defrost mode when I arrived and temps in the FC=17 degrees. While inspecting the remaining unit, I left my thermal couple inside the FC section to monitor temps. Customer advised that they went to get ice and a lot of water came out of the ice dispenser and they could not get the ice bin out. I found the ice chute gasket not seated properly and adjusted (photos). When I went to remove the ice bin, it would not budge. I pulled several times and it finally came out and had a solid block of ice in the bottom (photo). Once I removed the bin, I tested the ice maker and it harvested as designed but I found the fill tube chute clogged with ice and the water would run over the chute into the bin. Also found the ice in the chute has some insulation debris inside. I found the ice maker was calling for too much water and water had gotten into the motor area. I removed and replaced the ice maker and sealed the fill tube and retested. Unit is operating as designed. I found some ice at the bottom of the opening of the freezer section and on the FC door. I removed the ice and closed the door and found the gasket sealing properly. I advised the customer that so,etching had kept the FC door open and allowed the warm air to mix with the cold air and when the door closed completely, the ice form. Recommended they double check the door to make sure its closing all the way. No water leaks observed at the end of service, job completed. W10882923"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78626
David Z
Job Details: 05/15/2024
Arrived on site to install support for microwave due to broken support. Found element sagging due to snapped support. Replaced with new support and verified proper operation. Parts used - W10909479.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76549
Tyler
Job Details: 05/15/2024
"Arrived on site for washer getting off balance. Upon arrival confirmed issue. Found hub W10528947 hub, W11454734 gearcase, W10721967 cam, seperating and tub rocks back and forth. Rescheduled customer and ordering hub gearcase and cam. Rescheduled customer for 05/24/24. ; ordrng 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Leander, TX 78641
Maurice R
Job Details: 05/15/2024
"Arrived onsite for oven not reaching temperature. On inspection found a round temperature gage in the unit, set bake to 350?. The oven went to 375? on the top end and went 341? bottom end and it cycled 4 times at those temperatures. The customer said that the first they cooked cookies they were raw. She said she had put the cookies in when it hit temperature, I informed her that if she is baking need to wait another 15 minutes after it hit set temperature. The oven is operating as designed and no gas leaks detected during service. No parts were installed."
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near Spicewood, TX 78669
Leonardo
Job Details: 05/15/2024
Arrived on site to replace orifice holder and module. Found orifice holder missing igniter. We order new orifice holder and spoke with Kristen and they will reschedule as soon as we get the part. ; ordrng 1 WPW10364556 (Center orifice holder)
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Austin, TX 78732
Paul
Job Details: 05/15/2024
Arrived onsite for an ice machine thats not making ice. I tested the machine and it went thru the flush cycle fine. When it filled for the first harvest cycle the recirculating pump didnt start. I went to test voltage at the pump and it started. I found the molex connector not fully seated. I snapped it together and watched the machine make one batch of ice and watched the pump start again on a second batch. All is working as designed. No water leaks were present at the time of service. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Waco, TX 76712
Jonathan M
Job Details: 05/15/2024
"Arrived on site for a refrigerator that has three dented doors. Inspected unit and work area. I did confirm the customers complaint and found both refrigerator and freezer door all slightly dented in certain spots. I replaced all three doors and tested the unit. I found the unit was working and operating as designed. Call complete. 13094917SQ, 13094739SQ, and 13094747SQ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Austin, TX 78738
Ryan B
Job Details: 05/15/2024
Arrived on site to one unit for not cooling either section. Found freezer wall covered in ice and compressor running. Upon closer inspection found thermistor reading open will order thermistor heater and fan and return. Rescheduled for 5/23 NO PARTS USED; ordrng 1 W11650662 (Heater) and 1 WPW10384183 (Thermistor) and 1 W11559968 (Fan motor)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78704
Luis
Job Details: 05/15/2024
"Arrived on site for ice machine not powering on. Checked outlet found both plugs reading an open neutral uploaded picture,plugged unit into a good outlet unit powered on,customer will need to have outlet repaired."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near San Marcos, TX 78666
Andrey
Job Details: 05/15/2024
"Arrived on site to test unit for no heat, tested unit found unit heating but customer stated that it takes to long to dry, tested vent and found completely restricted, explained to customer that they need to hire professional clean vent, at this time job complete"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Seguin, TX 78155
Andrey
Job Details: 05/15/2024
"Arrived on site to test unit for water leak, tested unit found leak coming from drawer, ordering part rescheduled for 5/22 ; ordrng 1 W11614513 (Valve Drawer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Kingsland, TX 78639
Miguel
Job Details: 05/14/2024
Arrived on site for Icemaker not working. Found icemaker error e5. no evidence of moisture build up. Tested water valve and water filled icemaker confirmed good valve and heater. Replaced Icemaker. Verified operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78723
Ryan B
Job Details: 05/14/2024
Arrived on site to inspect unit for ice machine falling down. Upon closer inspection found unit running as designed unit has no locking points so being bumped causes unit to fall. All anchor points are activating. Unit is running as intended. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Hewitt, TX 76643
Sterling
Job Details: 05/14/2024
"On arrival verified complaint of not working. Ran diag mode and found no error codes. Ran component activates all correctly. Ran cycle and advised in proper usage. Cycle activates and runs, ran cycle for 20 minutes and unit is running. No issues found at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78754
Matthew
Job Details: 05/14/2024
Unit in apartment 9201. Arrived on site for unit. Not filling with water. On arrival inspected unit. During testing found faulty capacitor. Replaced capacitor and tested. Unit is now functioning as designed. Job complete. Used W11428524
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW0
Near Killeen, TX 76549
Tyler
Job Details: 05/14/2024
"Arrived on site for microwave making a loud noise and not heating. Upon arrival confirmed failure. Found mag w10754299, cap w10850446 and diodew11256462 bad and replaced all 3. Tested unit and found it heating and noise removed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78727
Scott
Job Details: 05/14/2024
Arrived on site for fridge not making ice . Replaced ice maker W10873791. Ran harvest and fill test . All checked normal. No water leaks detected at time of service . Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5605mc0
Near Austin, TX 78705
Joe Z
Job Details: 05/14/2024
"Arrived on site to install previously ordered parts. During disassembly had to break off blower wheel. Replaced motor W11364931, harness W11310055, and blower wheel W11327190. Test unit and is operating as designed. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near New Braunfels, TX 78130
Andrew
Job Details: 05/14/2024
Arrived on site and replaced damaged tub(W11409866) and lower dish rack (W10728159). Ran diagnostics with no issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78758
Scott
Job Details: 05/14/2024
"Apt 242 Arrived on site for loud dryer . Found unit has no feet . Ordering feet , return with motor and pads if needed . Return 5/23 or sooner if possible . Vacant unit anything works no part used ; ordrng 4 49621 (Level feet)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near Georgetown, TX 78628
David Z
Job Details: 05/14/2024
Unit 8105. Arrived on site to diagnose dishwasher that was leaking. Examined unit and found the inlet valve had been leaking from the inside of the compartment due to a bad valve. Ordering new inlet valve to resolve. Office to schedule when parts arrive. ; ordrng 1 W11662359 (Inlet valve)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ09
Near Austin, TX 78735
Leonardo
Job Details: 05/14/2024
Arrived on site to replace mag cap and diode. Replaced all 3 parts test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78703
Matthew
Job Details: 05/14/2024
"Arrived on site to replace faulty ice bin, ice chute, and coupling. Replaced and tested. Unit is now functioning properly. Job complete. Used Wp2220458, w11573761 and w11347840"
We serviced a
KITCHENAID FREEZER
Model KRMF706EBS05
Near Canyon Lake, TX 78130
Andrew
Job Details: 05/14/2024
"Arrived on site and replaced dual valve(W11482383), inlet valve(W11482025), filter head(W11482384), pressure regulator(W10786952) and hose kit(8212547RP). Unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78703
Matthew
Job Details: 05/14/2024
"Arrived onsite to replace faulty motor assembly. Unit failed in first attempt of use. Motor failure from beginning. Upon unboxing found motor incorrect. Updated model. Ordering correct sump and motor. Address is 1502 w 5th, has test parking. Set to return the 21th.; ordrng 1 W11460946 (Motor assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cedar Park, TX 78613
Paul
Job Details: 05/14/2024
Arrived onsite for washer not advancing cycle. I found out that the customer wasnt aware that the washer had a two step start procedure. I explained to the customer that the start button had to be pressed twice if the load cycle wasnt changed or once if the cycle selection was changed. I found an F0E5 error and went over loading with the customer. The washer works as designed. There were no water leaks present at the time of service. Call complete. NO PARTS INSTALLED.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Waco, TX 76704
Sterling
Job Details: 05/14/2024
On arrival verified complaint of not draining. Found drain pump was blown and full of debris. Removed all debris and replaced pump assy. Unit is now draining correctly. Job complete no leaks detected during service. Parts installed w11458345
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Austin, TX 78704
Joe Z
Job Details: 05/14/2024
"Arrived on site for grinding sound with metal shavings in drum. Upon arrival,inspected unit and found Oval drum, worn out support wheel. Contacted techline. Spoke to Kurt. Explaind what is going on and submitted photos. Tech recommended replacement of drum and returning with rear bulk head, repair kit, and shafts. SR# 7739089729. Need to order rear bulk head, drum, support wheels, and shafts. Need 2 hour weigh time. Office to reschedule ; ordrng 1 W10508188 (Drum) and 1 W11299300 (Rear bulk head) and 2 WPW10359272 (Shaft)s and 1 80047 (Repair kit) and 1 2hourweigh (2 hour weigh)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Leander, TX 78641
Lou
Job Details: 05/14/2024
"Arrived on site to inspect wall oven door not closing properly. Upon further inspection, the customer demonstrated how the lower oven door is not closing/sealing in the top left corner of the door. The door had some play in it approximately 1/8 inch. I also found the lower door was not sitting evenly as the gap in between the upper door and lower door was higher in the left side. I pulled the unit out and adjusted the height of the door by adjusting the hinge receiver on the left side. Once I had the lower door adjusted, I tested and found it continues to have the excess play in the upper left corner. I removed the doors (upper/lower) and switched them and still had the same amount of play which tells me the unit is not leveled and the chassis has a clockwise twist either from delivery or installation. When I placed the unit back in its space, I found the shelf the unit is rested on site slightly lower on the right side and the left side is completely flush. Also found the unit is resting on the vent causing tension on the front of the unit. I placed the unit doors back onto the unit and tested the lower oven on Baker at 350 degrees. While doing this, I placed my thermal lead at the top left corner of the lower door to test for any air leaks and my temps stayed in range of 76.8 degrees to 77.5 degrees telling me theres no air leak. I advised the customer of my findings and contacted techline to get documented. I spoke to Jeremy and advised of the history, the complaint today and my findings. Jeremy advised that the issue is cosmetic due to installation and to not replace any parts. Jeremy provided SR#7739093428 and recommended that the customer contact their builder to fix the installation to resolve the twisting issue. No repairs made, job completed."