"Arrived on site for unit not working. Upon arrival, tenant was not home and unit was unplugged. Plugged in unit and immediately drain pump will run. Calibrated unit and now drain pump stopped and LED lights on display came on. Check errors and found F2E1 stuck button, F8E1 long fill, F1E1 main control fault and F3E1 pressure system fault. Cleared codes. Ran diagnostics and passed with no issues. Waited and monitored unit and standby and did not initiate pump. Unit is functioning as designed . No water leaks detected at this time. No parts needed"

"Arrived on site to repair previously diagnosed issue upper rack adjuster not functioning properly. Replaced upper rack adjuster, position adjuster, tether clips, upper rack and clip. After repair tested new rack unit is now functioning properly and as designed to. No leaks present at this time job completed"

"Arrived on site to test unit for gas leak, customer stated that they been using the Range since last service with no issues and builder made the call to safety so we can come and follow up, inspected unit found everything running within spec no new issues known at this time, called safety and documented, no further repairs are necessary SR#7741104525, no leaks detected job complete"

"Arrived on-site to inspect the oven for ignition issues. Tested the unit and confirmed it was not igniting in bake mode. Upon further inspection, removed the bottom drawer and found the metal racks positioned too high, making contact with the igniter and causing a short. Turned the oven on with the drawer open, and the unit ignited immediately. Job complete. Advised customer to remove racks"

"Arrived on site to test unit for not working properly, tested unit found it has power and the motor is engaging, but no water coming in, tested valve and found it getting 120vac but not energizing will need to replace valve to fix unit, ordering parts rescheduled for 3/28; ordrng 1 W10844024 (Water valve)"

Arrived on-site for unit only working in quick wash. Found unit does work in all modes but you have to push the buttons very hard. Ordering console(W11647669) for return visit. ; ordrng 1 W11647669 (Console)

"Arrived on site to inpsect wall oven displaying error code F9E0 (mis wire). Upon further inspection, I found that the error code was presenting itself and would not allow a cycle or an operation to execute. I attempted to power cycle and clear the code however the code kept returning. I gained access to the junction box and verified that there is proper voltage and wired correctly. I replaced the control per tech manual guidlines and tested the unit. The unit is now operating as designed W11448962 vacant unit, no one on site to sign."

Arrived on site for poor washing performance and not drying at all. Ran diagnostics got 7-1 error code . Found elemnt has failed and burned out . Replaced element W10518394. Reran diagnostics all checked normal. No water leaks detected at time of service . Job complete

"Arrived on-site to test the unit due to a reported noise during the drying cycle. The customer provided a video of the noise, which revealed a humming sound from the vent fan. Replaced the vent fan, tested the unit, and confirmed it is now operating properly. Job complete."

Arrived onsite for fresh food produce occasionally freezing. Found freezer set to negative 6. Adjusted temps setting to optimize and advised customer on theory of operation for loading and diffusing of cold air blast. No parts.

"Arrived on site for dispenser line in freezer door freezing. Removed defective door,installed a new freezer door transfered all parts from original door to new door,powered unit on tested water dispenser unit working as designed.w11633382"

Arrived onsite for unit having gas odor in oven upon further inspection found no evidence of gas smell in oven there is a spillage black in the bottom of the oven it is causing a little bit of a smell i advised the customer once she cleans.The smell Should go away unit is working as designed

Arrived on site to test unit for constantly draining. Tried canceling multiple times but unit would enter drain after about 10 seconds. Replaced control(W11607637) and completed diagnostics with no issues. Unit is now working as designed. No leaks detected. Job complete.

"Arrived on-site to test the oven for intermittent breaker tripping. Turned the oven on to 350?F, and it preheated correctly without tripping the breaker. The customer mentioned that the oven had worked fine the previous day but tends to trip the breaker when it hasnt been used for a while. Unable to duplicate the issue during the visit. Performed a burnout test on the unit as a precaution. Job complete."

Arrived on-site for unit not turning off. Checked for error codes but found none. Tested unit in bake and broil. Both functioned as they should. Advised customer that the fans will run after use until the oven is a certain temperature. No parts used. Called safety sr#7741179829.

"Arrived on site replaced right hand door and nameplate LW10912075, W11223753. No other issues found . Per office no money collected at visit . No water leaks detected at time of service. Construction not on site to sign ticket . Job complete"

Arrive on site to install previously diagnosed part. Inspected uni and work area. I replaced the wash motor and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11613479.

"Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. The customer advised that they ran a quick wash.Cycle two times in a row that did not spin out and they also ran a normal regular cycle that didn't spin out as well. They said in the middle, they ran a bulky load that did spin out. However, they advised that they did not know necessarily what was wrong with the washer, but they were having consistent issues. I checked the normal quick wash cycle and found it on no spin, indicating no final spin. I also checked the normal regular cycle and found the same spin setting. I ran through different cycles and found spin setting on on every other cycle. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit on a quick wash.Cycle with clothes in it on a high speed spin. I found the unit, complete the entire load and spin at the end of the cycle. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to test unit for oven and microwave not heating properly. Also for LH trim peice damaged. Recommend oven control, oven sensor, microwave control, switch harness and trim peices. Was given autho for trim peices J1DOVZ1WP1. Recommend 2man and 2hours. Office to reschedule. ; ordrng 1 W11235457 (LH trim) and 1 W11235458 (RH trim) and 1 W11448961 (Control) and 1 WPW10260060 (Control) and 1 W11598120 (Oven sensor)"

"Arrived on site for a refrigerator that is making noises when it is cooling. Inspected unit and work area. The customer advised that there seems to be a slight tapping noise happening from time to time. When the unit is cooling and that it'll go away and come back. They advised that they initially thought it was a fan but realize that it wasn't making it in a successive order that would indicate a fan. The customer advised that the sound has now gone away so they cannot replicate it. I checked behind the unit and found that the danger tag on the power cord was the cause of the issue. I explained to the customer that the air pulled in from the condenser gets pulled in from the front and then blown out of the back, which can cause those power cord tags to flap a little, causing the tapping noise. The unit is working and operating as designed. Call complete. No parts were installed."

Arrived onsite and repaired by replacing the inverter. First test had the low thrum that can accompany an out of range non functioning inverter. Replaced the inverter. Unit is now operating as designed. Demonstrated performance to customer. All checks good. W11672685

WED5100HC3 Arrived on site for a dryer not drying. On arrival verified dryer not drying but also many other issues product making loud nosies when spinning and the d9or d9esnt cl9se all the way . Ordering parts needed to fix issues. Office to reschedule for client. Returning parts will needed. ; ordrng 1 W11549461 (Motor) and 2 W11568982 (Hinges)s and 2 W11551301 (Door hinge)s and 1 4392067RC (Roller kit) and 1 WP697772 (Blower wheel)

"Arrived on site to install previously ordered and diagnosed parts per previous technician. Upon starting repair, I found that the tub has a defect. The air dome is open on the bottom and will not work. I will need to reorder the tub and have parts confirm that tub is correct. Office to schedule return service. W10324648; O-emld tckt"

Arrived onsite for unit leveling upon further inspection found dent at top rh door ordering parts Rh door W11436604. Nameplate W11223753 office to schedule when parts arrive i did level the unit unit is working as designed ; ordrng 1 W11436604 (Rh door) and 1 W11223753 (Nameplate)

"Arrived on site to test unit for not dispensing water, tested unit found water reservoir is frozen, inspected freezer and found unit is not going through entire defrost cycle and customer at times will get water to dispenser, do to a defrost issue, will need to replace, Control, UI, evaporator fan, bi-metal and damper do to loud grinding noise coming from it, ordering parts,2 hours, customer will unplug unit 2 days before our arrival, rescheduled for 3/28; ordrng 1 W11551372 (Harness with bi-metal) and 1 WP2315549 (Evaporator fan) and 1 W11239666 (UI)"

Arrived on site replaced dented door replaced door and tested. Unit is functioning properly and as designed to job completed

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the wire harness and tested the unit. The unit began to work and operate as designed. Call complete. W11568984.

Arrived on site for wall ov3n not responding to input at ui panel per customer on arrival. Upon further inspection I found ui panel bad and replaced it with w11659257. Tested and found oven fully responsive and working as designed. Call complete.

Arrived on-site for refrigerator not making ice on arrival. Confirmed failure and found ice maker broken. ordering W11700250 ice makerand rescheduled customer er for end of day 03-21-25; ordrng 1 W11700250 (Ice maker)

"Arrived on site to repair previously diagnosed issue upper rack adjuster not functioning properly. Replaced upper rack adjuster, position adjuster, tether clips, upper rack and clip. After repair tested new rack unit is now functioning properly and as designed to. No leaks present at this time job completed"

Arrived onsite for unit not keeping items solid. Ice cream was soft. Checked for leaks and found no evidence of leaks. Disassembled evaporator compartment and foundevaporatorwith 3/4 frost pattern. Appears to be a low charge. Bumped charged and frost pattern improved. Customer will monitor ofer 48 hrs also compressor operating at .88amps. Job complete

"Arrived on site to test unit for gas leak, customer stated that they been using the Range since last service with no issues and builder made the call to safety so we can come and follow up, inspected unit found everything running within spec no new issues known at this time, called safety and documented, no further repairs are necessary SR#7741104525, no leaks detected job complete"

"Arrived on-site to inspect the oven for ignition issues. Tested the unit and confirmed it was not igniting in bake mode. Upon further inspection, removed the bottom drawer and found the metal racks positioned too high, making contact with the igniter and causing a short. Turned the oven on with the drawer open, and the unit ignited immediately. Job complete. Advised customer to remove racks"

"Arrived on site for a dryer that is making abnormal sounds during operation. Inspected unit and work area. The customer advised that it sounded like the drum was about to explode inside of the drier when they ran it. But that it would run through a cycle. I confirmed the customer's complaint and disassembled the unit. I found a metal bead stuck in between the felt liner on the front side. I checked all rollers and idler, pulley and found all spinning freely. I removed the bead from the felt liner and reassembled the unit. I tested the unit and found the unit working and operating as designed with no abnormal sounds present. Call complete. No parts were installed."

"Arrived on site to inpsect wall oven displaying error code F9E0 (mis wire). Upon further inspection, I found that the error code was presenting itself and would not allow a cycle or an operation to execute. I placed the oven into diagnostics and observed the error for relay board. I cleared the codes and attempted to power cycle and however the code kept returning. I gained access to the junction box and verified that there is proper voltage and wired correctly. I replaced the control per tech manual guidlines and tested the unit. The unit is now operating as designed W11448962 vacant unit, no one on site to sign."

"F7E6 F0E5 NTW4516FW3 Arrived on site for a washer making knocking sounds. On arrival I ran diagnostic and found error codes F7E6 motor fault and F0E5 off balance . I replaced splutch cause it was worn out the actuator, belt and motor . I calibrated then tested in test mode product working great. I tested in customer mode on drain and spin product works as it's designed no water leaks visible from main water supply. I recommend to client to not over load it with animal beddings ."

"Arrived on site to test unit for not working properly, tested unit found it has power and the motor is engaging, but no water coming in, tested valve and found it getting 120vac but not energizing will need to replace valve to fix unit, ordering parts rescheduled for 3/28; ordrng 1 W10844024 (Water valve)"

"WMH31017HS10 Arrived on site from previous visit to install parts. I installed wireharness, fuse, and motor turn product powered on but the turn motor is defective ordering new one and already scheduled for 3/28/25 thats what day client is available returning parts just in case needed.; ordrng 1 W10642989 (Motor turn)"

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, i found the unit unplugged and when I gained access to the rear of the unit, I found dye and oil under the compressor. Using my UV black light, I found where the refrigerant had leaked out from the condenser line at the compressor as there was a large amount of debris and oil on and around the line and compressor. I evacuated the remaining refrigerant and cleared the system with nitrogen. I then removed and replaced the compressor, UV dye drier and access valve and cleaned the debris from the unit. Checked for leaks using the nitrogen at 200psi and found no leaks present. Vacuumed the system down to -30/0 for approximately 30 minutes to clear all contaminates from the system. Installed 41oz of R600 refrigerant and allowed it to equalize, then plugged the unit in and rechecked for leaks and monitored cooling. I found no leaks and the unit is operating as designed. I recommended that the customer allow the unit to cool for at least 24-48 hours before placing food items inside. No water connections to the unit and no leaks observed during service, job completed. W11370574, WPW10143759, W11506635"

Arrived on site to test unit for light bulb broken. Found light bulb had come off socket. Replaced light bulb test unit and unit test good job complete.

"Arrived on-site to test the unit due to a reported noise during the drying cycle. The customer provided a video of the noise, which revealed a humming sound from the vent fan. Replaced the vent fan, tested the unit, and confirmed it is now operating properly. Job complete."

Arrived onsite for fresh food produce occasionally freezing. Found freezer set to negative 6. Adjusted temps setting to optimize and advised customer on theory of operation for loading and diffusing of cold air blast. No parts.

Arrived on-site for unit not draining. Installed harness(w11643701) ran factory test and quick wash. Unit is working as designed.

Arrived onsite for unit having gas odor in oven upon further inspection found no evidence of gas smell in oven there is a spillage black in the bottom of the oven it is causing a little bit of a smell i advised the customer once she cleans.The smell Should go away unit is working as designed

"Arrived on site to inspect range tripping breaker. Upon further inspection, I found the unit installed properly and the breaker is a 50amp GFCI. I tested the unit on Bake at 350 degrees and after the unit had cycled twice through bake element and the broil element cycled on the a second time, the breaker tripped. Per service pointer W11490386, I removed and replaced the bake and broil elements and main control. I disconnected the ground wire from the chassis and performed a burnout at 500 degrees on Bake. Once the unit reached preheat setting, I reconnected the ground wire to the chassis and performed another burnout on Bake at 500 degrees and allowed the unit to continue heating for approximately 35 minutes. I tested voltages, amp draws, and ohms during this time. Voltage reading at the terminal block, element and broil elements was 247V. Bake amp reading was 10amps and broil was 14amps. Both the broil and bale elements were within manufacturer specs for ohms readings. I contacted techline and spoke to Leon and advised of the complaint, my findings and repairs. Leon documented the info and provided SR#7741192059. I contacted Safety and advised of the issue and repairs and the techline SR number. Safety provided their SR#774119246. Email was sent to Safety with photos attached. Unit is operating as designed. Job completed. W11182108, W10856603, W11696067 No one available to sign for receipt."

Arrived on-site for control problem. Found unit not responding at all power is good to UI. Installed UI(w11460962) cycled unit and everything is working as designed

"Arrived on site ,replaced right door and nameplate on fridge . Door is sealing properly and not other issues found . No water leaks detected at time of service. MS said office is handling billing on this one for payment . . Job complete construction not on site to sign ticket"

"Arrived on site to test the unit for sparking during heating. Found that the customer had left the rack inside when not baking or broiling. Advised the customer to remove the rack when using the unit as a microwave. Contacted Techline, performed tests with their guidance, and was advised to replace the rack. Ordering a new rack; the office will contact the customer to reschedule. SR#7741185554 JUST DROP OFF. Also called safety ; ordrng 1 W11707190 (Rack)"

Arrived on site to i stall previously diagnosed and ordered part. I replaced the door ice and reassembled and tested the dispenser. The dispenser is now operating as designed. No water leaks were observed at the end of service . W11678832

"Arrived on site for washer not stopping. Keeps running for hours. Found f3e1, f1e1. Cleared codes. Blew threw pressure hose to ensure it wasn't kinked or clogged. It checks good. Was able to complete diagnostics with no further issues. Ordering main control. Office will call to schedule ; ordrng 1 W11607637 (Control)"

Arrived on site for unit not turning on. Upon inspection found moisture build up inside ui. Customer informed me they still have not had dryer vent cleaned out causing air flow restriction causing moisture inside ui. Called tech line to report Sr#7741181903 Nate. Tech line informed meet not to move forward with any repair today until customer can show proof they have had dryervent cleaned out. No parts used job completed

Arrived on-site for washer not cycling. Found f7e1 code. Unit wouldn't agitate or spin. Installed actuator (w11481722) and capacitor (w11395618) cycled unit in factory diagnostics and quick wash and everything is working as designed.

Arrived on site for not making ice. Upon arrival inspected unit and container is empty. Did find ice cubes in mold. Found an ice cube stuck and cause shutoff arm to stay in off position. Removed ice cube and arm cane down. Unit then harvested and filled correctly. Unit is operating as designed. Job complete. No parts used

"Arrived on site to Del washer leaking water. Upon futher inspection, I placed the unit into diagnostics and observed an error code for a shifter error. I ran component testing and found that during agitate, the agitator was only turning in one direction, which was causing the water to make whirlpool and spilling over the sides of the tub onto the floor. I found that the belt and cam are worn and will need to be replaced along with the gearcase. I am ordering the cam and belt drive block, spanner nut, and also the motor and control just in case they are needed. WPW10006415 WP389140 WPW10006384 W10721967 WP21366 Office to schedule return service. ; ordrng 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 WP389140 (Drive block) and 1 WPW10006415 (Motor) and 1 WP21366 (Spanner nut)"

WFES3030RS0 Arrived on site for a range tripping breaker. On arrival client stated that when he tried baking on preheat range tripped breaker. Nuisance tripping parts have not been received office to reschedule for client. ; O-emld tckt

Arrived on-site for control lock. Found control was locked. Installed console(w11296171) and cycled unit. Everything is working as designed.

"Aerived onsitwnfor nuissance tripping. Established proper voltage and wiring is correct. Ut unit trips on start up. Replaced bake element and broil element and control during following of the procedures from service pointer w11390486. Unit is now operating properly without tripping. Safety closed at time of service. W11182108, W10856603, w11696067"

Arrived on site for smell of gas underneath. Found large amounts of pipe dope around regulator. Removed cooktop. Replaced regulator and tested with top off. Found bubbles coming from middle burner. Secured burner tunes and retested. No more bubbles. No more leaks. Call complete. W11087445. Called safety. Sr#7741176313

Arrived on site to test unit fornot washing. Found error f7e1(tachometer missing). Replaced actuator(W11481722) and completed diagnostics with no issues. No leaks detected. Job complete.

Arrived onsite for damage nameplate replaced with new nameplate W11223753 unit is working as designed

"Arrived on site for customer complaint of unit not powering on. Found wiring that connects panel tonmain control was loose, I reconnected panel wires, unit tested."

"Arrived on site for a washing machine that won't open the lid and is locked. Inspected unit and work area. The customer stated that the machine had not drained and that they were able to get the unit unlocked, but that it would not start a new cycle or drain out the water. I found an F9 E1 (long drain) error code flashing on the control. I gained access to the control and found an open line through the drain pump circuit. I gained access to the drain pump and found proper resistance, indicating an issue with the wire harness. I replaced the wire harness and tested the unit. The unit began to work and operate as designed. Call complete. W11643701."

"Arrived on site to test unit for water leak, tested unit found door gasket not sealing properly causing water to drip from door, replaced gasket and tested, unit is now running as designed no leaks detected job complete installed W11725437"

"Unit is a dishwasher. New Build , no residents. Arrived onsite for unit not turning on. Inspected and found power cord damaged, took pic. Will need to replace power cord. Office to reschedule ; ordrng 1 W10831279 (Power cord)"

"Arrived on site for spell concerns. Found no odd smell in bin compartment or compressor compartment, pulled unit out unable to find any smell issues,removed top cover checked area no issues,customer claims when unit is running mildew smell escapes from vent hole where harness and evaporator tube enter tube,informed customer there is no fan or airflow in bin to circulate smell while running. Replaced gasket prev tech ordered reinstalled unit,ran diagnostic all test passed no odd smell,ran normal cycle same no odd smell,did inform customer that due to unit having a gravity feed drain when condenser fan is running smell could be circulating from drain."

"Arrived on site to test unit for not latching, tested unit found broken lid lock, ordering part rescheduled for 3/25; ordrng 1 W11513248 (Latch)"

"Arrived onsite for unit not filling. On arrival found customer believes the unit wasn't filling enough. Ran diagnostics for error codes and found none. Ran valve test and unit if filling properly advised customer on adjusting settings, like using bulky with high deep water to increase the level. Also advised customer of load size and detergent use. Unit is functioning properly. Job complete"

Arrived on-site for washer not cycling. Found latch error code. Installed latch w11307244. Cycled unit and everything is working as designed.

Arrived onsite for unit not dispensing water or making ice. Inspected and found supply was turned off. Turned supply on and tested. Dispenser is now functioning and tested ice maker and is functioning properly. Advised customer to give time for ice production. Job complete

"Arrived on site to replace damaged refrigerator door. Upon arrival, I found the FC door was dented and removed and replaced the FC door and installed the nameplate and plug. Tested operation and unit is operating as designed. No water leaks observed during service, job completed. LW10638683, W10830982, W11178521"

MVWP576KW1 Arrived on site from previous tech to install parts. On arrival I called client to find home and she directly to her home she told me that someone was going to meet there at 8am. I arrived early I told client I would wait for the person until 8:15am . Client told me that the person meeting me at her home can't make it and she wanted to reschedule. I rescheduled for 3/24/25 returning all parts ; schdld next appmnt for 3/24 MON !

"Arrived on site to inspect dishwasher with error code F6E1. Upon further inspection, I found that the error was displaying and preventing a cycle from being started. I gained access to the Ui control and found that water had entered and shorted the board. The main cause was the console overlay had started to separate. I replaced both the console and the ui control. I ran a test cycle, and the unit is now operatimg as designed. No water leaks were observed during service. W11632709 W11460908"

"Arrived on site ro inpsect dishwasher not filling or starting a cycle. Upon further inspection, I placed the dishwasher into diagnostics and observed error code F10E2 wax motor electrical error. I attempted to run a test cycle however the machine failed to start. I removed the vent and found it to be out of spec and not able to close. I replaced the vent assembly and retested the unit in disgnosics. The dishwasher is now running properly. I ran a test in consumer mode, and it is not running and operating as designed. No water leaks were observed during service. W11649995"

"Arrived on site do unit making a clanking noise. Upon arrival, customer stated the noise will occur during a heavier load. Proceeded to replace W10754448 clutch, W11195971 stator, W11260238 rotor, W10734521 slider and W11449841 gearcase. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to test unit for no water at dispenser, tested unit found very low pressure, removed filter and tested pressure has returned to normal, advised customer that the filter needs to be changed, also stated that water is spraying in the top of unit again, tested unit found a hole it the fill tube rubber boot, will need to replace fill tube to fix issue, ordered part rescheduled for 3/26; ordrng 1 W11415785 (Fill tube)"

"Arrived on site to test the bottom oven, which was reported to be either not reaching temperature or taking too long to preheat. Pulled the unit out to check the ohms and continuity of the bake and broil elements; both tested good. Discovered that the upper connection to the broil element was not connected. Secured the connection and tested the unit by preheating the oven to 350?F. The oven successfully preheated to 350?F within 12 minutes. Verified the average temperature, which measured 357?F perfectly within the acceptable range. Job Complete."

"Arrived on site for loud noise. Upon arrival customer, test unit and cannot duplicate a loud sound. Customer will monitor unit and get a recording if happens again. Job complete"

"Arrived onsote for a washing machine that is going off balance intermittently and is shaking a lot. Inspected unit and work area. The customer advised that certain cycles seem to go off balance and other cycles even if the unit is not going off balance, the unit it shakes a lot. I checked the suspension and found the suspension was good. I checked the basket and found the basket properly secured on top of the drive shaft. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. I did advise the customer that shaking on these machines was quite normal and that the off balance issues may have been due to the loads that were in the washer at the time. I went over loading procedures and recommendations from the manufacturer. The unit is working and operating as designed. Call complete. No parts were installed."

Arrived on-site with buttons ordered. Unit is not installed or hooked up. Installed new buttons. Verified they are making proper contact. Call complete. W11241510. Vacant house. No signature

"Arrived on site for a washing machine that is still not starting cycles and is flashing an F7 E1 (basket speed fault) error code. I tested the unit and found the basket spinning, but grinding on something underneath. After canceling the cycle and lifting the washer, i found the cover shield grinding against the drive pulley. I found that the cover shield screws had become disconnected from the gear case due to the gear case holes being stripped.. i replaced the gear case, belt, and cam assembly and tested the unit. The unit began to work and operate as designed. Call complete. W11449840, W10721967, and WPW10006384.; O-emld tckt"

"Arrived on site to test unit for excessive shaking, tested unit found suspension good customer stated that at times the unit shakes, put a load of clothes through a quick wash, unit is spinning clothes out properly and no excessive shaking, explained to customer on how to load unit properly and if during spin cycle it starts to shake then the cycle can be paused and clothes adjusted, at this time unit is running as designed no leaks detected job complete no parts installed"

"Arrived on site for range needing infinite switch Wpw10434452. On arrival reconfirmed issue and installed part, then reassembled and tested the front left burner and found it working as designed, call complete"

"Arrived on site to test unit for excessive shaking, tested unit found agitator loose again and not sitting tightly on the shaft, replaced agitator and screw and tested, unit is now running as designed no leaks detected job complete installed W11550891, W10752187"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the motor and found that the belt was completely dry and cracking causing the drive pulley to be stripped as well. I replaced the motor and used a belt and splutch assembly from truck stock. I tested the unit and found the unit working and operating as designed with no abnormal sounds present. Call complete. W11239857, W10721967, and W10890624.3z"

"Arrived on site to inspect the refrigerator, not cooling at all. Upon further inspection, I checked incoming voltage to the inverter and measured 120vac. I checked running voltage to inverter and measured 6.9VDC. I checked the windings on the compressor, and they measured good and no shorts measured on the leads to ground. I verified that the fans are running properly. The inverter has failed and is not running the compressor. I am ordering the inverter. Office to schedule return service. No water leaks were observed during service. ; ordrng 1 W11685134 (Inverter)"

"Arrived on site to test unit for not draining, tested unit removed front panel and found drian pump clogged with pet hair, advised customer that i will be cleared once but they need to clear it every month if possible, unit it is now running as designed no leaks detected job complete no parts installed"

Arrived on site frozen freezer door frozen in place. Allowed unit to dethaw for more then 72 hrs so I could access inside freezer. Wiped unit completely dry. Used inspection camera to inspect freezer drain tube. Inspected from the back of the unit drain tube near the compressor to make sure no objects had gotten inside of drain causing unit to build up water and freeze during defrost. Drain checked out took picture. After putting back together went back to the front of the machine noticed water leaking from ice machine casing. Replaced ice maker and tested no leaks present at this time. Maintenance will monitor unit for the next few days job completed.

"Arrived on-site to test the unit for not notifying when food is cooked, and the timer is done. Tested the unit and found the sound was turned off. Turned the sound on and set the volume to high. Retested the unit, and it is now functioning properly. Job complete."

"Arrived on site to diagnose washer making noises when in use. Customer said unit seemed to be much louder than their last, and had some clicking when agitating and banging on spinup. Ran unit and found no abnormal noises or failures. I checked the rotor / stator / slider and found no evidence of failure. Advised customer balance is critical and unit must be equally balanced or it will bang and make noise. Advised unit will be louder than their previous front load due to this model and top load design. Everything working as designed at this time, with no failures found. Call completed."

Arrived on site for washer not starting cycle . Ran diagnostics got 7-7 and 0-5. Errors . Motor would just hum in diagnostics. Replaced cap . Ran diagnostics test wash. Unit is now agitating and spinning . Deleted codes and did hard power reset . Ran quick wash all checked normal. No water leaks detected at time of service. Job complete

Arrived on-site for unit not cycling. Found error code for motor. Installed motor (w11613479) cycled unit and everything is working as designed.

"Arrived onsite for unit leaking. Found unit supply hose cross-threded the inlet valve and then some sort of adhesive was used to bind the hose to the valve. Took pics and notified builder. Replaced fill valve but notified builder to have supply line Replaced due to not being able to remove. Left unit unplugged and water off for safety. Unit is new build, unoccupied. No one onsite for signature."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the glutch hand control and ran the unit.Threw a rinse and spin with clothes in it. I did not find any abnormal noise present during the entire cycle. The unit is working and operating as designed. Call complete. W10754448 and W11400681.

Arrived onsite and replaced the drain pump. Customer had corrected and added a proper standpipe. Unit is now operating as designed. All checks good. No one available to sign receipt. W10919003

"Arrived on site for vent motor not working. Upon arrival, checked original motor and found 10.5 ohms. Proceeded to replace W10910693 motor fan and ran as within spec. Unit is functioning as designed. Unit is vacant. No one available to sign"

Arrived on site for unit not turning bake on error code control failure. Replaced control and tested. Unit is now functioning properly and as designed to

Arrived on site to test unit for not starting wash cycles. Found error f9e1(no drain). Found blue wire to pump was cut. Fixed wiring with butt connection and secured with zip ties. Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to inspect dryer not stopping once the timer has ended. Upon further inspection, I gained access to the dryer timer and tested on timed dry with heat and found between points C-T on the timer harness I had 123V and at the same points with no heat I had 0V. I tested from points T-F on the same harness with no heat and had 123V. I contacted techline and spoke to Joe and advised of the history of repairs and my testings/findings today. Joe advised that since the unit has had 3 timers replaced since December 2024, the tenant is possibly turning the timer backwards or counter clockwise and damaging the timer. Joe advised that my points of testing indicate another failed timer and recommended replacing the timer. Joe provided SR#7741120463. I removed and replaced the timer and retested and unit is operating as. Since the tenant was not home, I left a note next to the dryer timer knob telling them to only turn the knob clockwise. No lint observed during service, job completed."

"On arrival, verify complaint of damage tub per previous diagnosis. Replace the tub and found further damage to the machine unit will need a new door panel outer as well as the rail on the right side for the top rack. After installing new tub confirmed, no leaks from the unit ordering. Door panel W11416374 and rack slider W11553484 reschedule for 3/26 . Installed W11409866; ordrng 1 W11553484 (Top rack slide right) and 1 W11416374 (Outer door panel)"

Arrived on site to test unit for no ice production. Found fill tube extension not in fill cup. Secured extension and unit now working as designed. No parts replaced at this time. Contractor not present for signature. Job complete.