"Arrived onsite for range oven not working. On inspection the bake would not ignite and the broil had a hard time igniting, when it ignited the flame only went half way around the burner. Installed new DSI board on unit and tested the bake to 300? and the broil now has the flame all the way around the burner. The range is operating as designed and no gas leaks were detected during service."

Arrived onsite for broken element support and attempted to repair by replacing support. Support defective. Ordering supports to repair. Customer wishes to be placed on sooner service list. ; ordrng 2 W10909479s

"Arrived on site to test unit for grinding noise. Found control damper was faulty causing excessive noise. Replaced damper, now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for weeping. Found hot valve was not closing all the way causing weeping. Replaced valve assembly, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to install previously diagnosed UI and control. Installed parts and tested, unit displays please rotate knob to an available cycle. Does not let me select a cycle, checked system information and found UI has not saved model and serial number. Called techline to document SR#7738708774. Per techline recommendation office to order UI from Plain Field Stock, office to reschedule."

"Arrived onsite for a refrigerator making a loud buzzing noise. I found the very loud buzzing noise coming from the compressor and it is not the normal sound made. The compressor will need to be replaced. Ordering W11566984 compressor, WPW10143759 UV drier, W11506635 access valve, nitrogen, & W11595219 main control. Office to RS.; ordrng 1 W11566984 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 W11595219 (Main control) and 1 Nitrogen (Nitrogen)"

Arrived on site for unit not powering on at all. Upon arrival inspected unit and found Console not responding. Checked unit and confirmed control is functioning properly and sending voltage. Replaced faulty console again. Tested and unit is functioning properly. Notified customer to keep an eye out for proper ventilation or moisture buildup just in case there is a secondary issue leading to the component going out. Job complete

Arrived onsite for intermittent failure to function. Found stored error codes f8e6 and f1e1 and f8e1. Unit will sometimes run perfectly and other times must be reset for stopping function and beeping. Cleared error codes. Flow meter will be needed if symptoms persist. Flow meter comes as part of the inlet water assembly W11535094. Unit is in good working order at time of service. Ordering flow meter to repair. Marking other parts UORv for discretionary use. ; schdld next appmnt for 3/26 TUE !

Arrived on site to replace all 4 tubings. Replaced all tubings test unit and unit test good job complete.

"Arrived on site to inspect unit for rust on door and handle, confirmed rust, replaced door and handle. Tested unit unit is running as intended. Showed new door to customer, customer was happy with job. Job complete."

Arrived on site to diagnose range not heating to proper temp per third party inspector. Ram unit and confirmed unit is heating at set temps and proper cycles. Advised builder that IR Thermometers and hanging thermometers are not effective to provide accurate calibration measurements due to units heating in cycles. Repair completed.

On arrival verified complaint of shelf not level. Found drawer assy was not installed correctly causing binding of drawer and shelf not to sit level. Installed shelf correctly and verified operation of drawers. Unit is now working correctly. Job complete. No leaks detected during service.

Arrived onsite to test unit for oven not getting hot. Test unit and found and igniter. Replaced igniter test unit and unit test good job complete.

"Arrived on site to install previously ordered parts. Broke off washplate from shaft. Had to chisel and grind off remaining part of washplate to be able to slide gearcase through tub. Replaced gearcase, belt, cam, washplate, and belt guard. Calibrated unit. Ran a normal wash cycle. Unit operates correctly, did not need to replace drain pump. Unit is operating as designed. No leaks present at this time job complete"

"KOCE500ESS20 Arrived to inspect glass issue. I found the glass was not broken and the issue was with the door holding it in place. The inner frame mounting screws had loosened and after correcting, the issue was resolved. The hinges also required adjustment and tightening as well. Operational test good."

"Arrived on site and verified previously diagnosed harness and motor were needed. Replaced parts, unit now working as designed. Job complete."

Arrived onsite for a refrigerator with damage to the freezer door. Upon arrival I found this to be true. I replaced the boor and found the unit operating as designed

"Arrived on site to diagnose refrigerator leaking water in the freezer. Examined icemaker and found it dripping from the mold. Checked fill tube and fill cup and found tube properly positioned and no debris in the cup. Replaced the icemaker to resolve. Customer also mentioned some fan noise sometimes. Fixing the water leak and bumping up the FC temp should resolve the issue. Door gasket not leaking, and control is updated to correct software version. Repair completed."

"Arrived on site for broken icemaker. Upon arrival confirmed issue and found ice maker that was previously replaced, broken and stuck mid harvest cycle. After further inspection I found a clogged fill line that had large amount of sediment in it that had never been removed and causing water to shot out around icemaker instead of fully into it. Cleared line and replaced ice maker under 2/26/24 warranty. Tested unit and found it filling as designed with no leaks. Call complete"

Arrived on site to test unit for gas smell. Test unit and found unit still on Natural gas office when customer is on Lp. Advised customer he would need to convert the unit to LP. Customer will look for his paper work and LP kit and get a Plummer or gas company to replace them job complete.

Arrived on site for dishwasher not functioning properly. No water . Ran diagnostics got Wash motor error code . Wash motor is not coming on in test wash . No water leaks detected at time of service. Ordering sump and motor . Return 3/28; ordrng 1 W11025157 (Sump and motor)

On arrival verified complaint of support is broken. Replaced support customer provided. This part was the correct part. Unit does not currently have power to test function. Job complete.

Arrived on site for long dry times . Ran temp and air flow test . Both show air flow restrictions. Also no air coming out of side of home and lint building up on backside of lint trap. Recommend cleaning exterior venting . Job complete

"Arrived on site ,replaced UI console. Adjusted feet . Ran calibration and diagnostic test. All checked normal. No water leaks detected at time of service . Job complete"

Arrived on site to diagnose range that is not heating in the oven. Cooktop works properly. Tested oven on bake and found no response from unit when it says preheating. Gas valve does not open and spark module does not spark. Found broil works properly. Bake igniter / wiring good. Control does not appear to be sending voltage to the valve. Ordering control to resolve. Return visit set for 3/25.; ordrng 1 W11620680 (Main Control)

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."

"Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer advised that the unit will fill and drain, but will not re-circulate the water. Around the unit three diagnostics and found an F7 E1 (single speed wash motor failure) error code. I did confirm that the wash motor would not run in an auto test. I replaced the wash motor and tested the unit. Found the unit working and operating as designed with no leaks present during operation. Call complete."

"Arrived onsite for previously diagnosed parts. On inspection found the splutch had a melted spot on the top. There were 30 Pennies Lodged between the wash plate and the tub that was causing friction between the tub and the wash plate. Installed the gearcase,splutch,actuator and belt. Calibrated the unit then tested it in diagnostics cycle. The washer completed the diagnostics mode with no issues and no water leaks detected during service."

"Arrived onsite for dishwasher not cleaning. On inspection found error F4E3, F7E1 and FA I ran the diagnostic cycle and did nothing. Installed new pump and motor and re tested the unit. The dishwasher finished the diagnostic cycle with no issues. The unit is operating as designed and no water leak detected during service."

"Arrived onsite for dryer not drying. On interior the dryer only got to 120?, I gain access to the back of the unit and pulled the dryer vent off and the unit temperature went to 200?. On further inspection found the vent hose full of water. It had about 3 cups of water in the vent hose. I dumped the water out reassembled the unit and tested the dryer. The Temp went to 245? once all the water was removed. Informed the customer that the vents pipes may need to be cleaned and to keep an eye on the dry times. The unit is operating as designed."

Arrived on site for doors not sealing . Found gaps at corners of both doors hinge side . Used per a gum from truck stock and small amount of adhesive in gasket tracks . Heated gaskets up . Gaskets are sealing properly . No water leaks detected at time of service . Job complete .

"Arrived on site to diagnose range that was not heating properly, running too cold. Tested unit with multimeter and thermocouple and measured preheat and bale cycles. Foind preheat hits about 402, and cycles between 325-375 during normal bake cycles. Depending how/when inspector measured temp they did not fully measure the bake cycle which is designed to go up and down per the manufacturer. Unit working as designed. Call complete."

Verified complaint of not starting. On arrival unit was locked with an F9E1 confirmed drain pump is good at drain pump with 19.8ohms. At main harness shows OL. Replaced harness and power cycled unit. Ran diag mode and unit now functions. Ran normal cycle and unit started cycle correctly. Job complete no leaks detected during service.

Arrived on site and found that the unit needed to be serviced was a dishwasher. Updated model and serial information. Checked with claims team and confirmed. Unit is in warranty. Found that unit has failed Drain hose and needs to be replaced. Ordering drain hose. Set to return The 25th. ; ordrng 1 W11414944 (Drain hose)

"On arrival verified complaint of gasket not sealing, found fc gasket is slightly compressed. Realigned gasket with heat gun. Unit is now sealing. Cleared ice out of FC section. Job complete"

Arrived on site and adjusted flame height to recommended. Unit now working as designed. Job complete.

Arrived on site to test unit for excessive ice production. Found bin thermistor was reading open. Replaced faulty bin thermistor. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site for a washing machine that is not completing cycles properly. Inspected unit and work area. The customer advised that sometimes the unit wont start and just makes a couple clicking sounds. Other times, the customer advised that it might go through a partial wash, but then wont agitate properly. I checked underneath the unit and found the slider broken, causing the issue. I replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site for washer making a loud noise during agitation and not staying balanced. Upon arrival found suspension rods failing. Ran diagnostics tests after inspection of gearcase and cam but couldnt confirm noise. Replaced suspension and ran a load of towels. Found agitator plate bolt loose and tightened it. Found when water level reached 1/4 of tub capacity gearcase would be over loaded and make a loud grinding noise. Rescheduled customer for 03/26/24. Ordering W11454372 gearcase, W10772621 washplate screw, W10528947 hub, washplate WPW10215115 to complete repairs. ; ordrng 1 W11454372 (Gearcase) and 1 W10772621 (Washplate screw) and 1 W10528947 (Hub) and 1 WPW10215115 (Washplate)"

"Arrived on site to inspect unit for loud noise. Upon arrival notice sound was a slower thump as compared to typical issues of faster clicking/thumping. Removed covers inspected basket, unit has scratch marks on one particular area. Removed drum and ran with noise was absent. Ordering drum and will return. Office to reschedule. ; ordrng 1 W10508188 (Drum)"

"Arrived on site for a refrigerator that is turning itself on and off. Inspected unit and work area. The customer advised that for three days, the unit was just making a clicking sound on the back side of the refrigerator near the control, and that the power inside and outside of the refrigerator was turning on and off every five seconds. He advised that after three days, the unit started to work again, and has been running ever cents. I went ahead and replace the high voltage control due to the unit working properly at this point to eliminate any kind of control related issue, but did explain to the customer that there was no other way for me to determine exactly what happened. Advise the customer to call back if any other issues persist. Cole complete."

Arrived on site and installed previously diagnosed power cord. Ran full diagnostics with no issues. No leaks detected. Unit is currently working as designed. Job complete. ; saved tckt

Arrived on site to test unit for no heat. Test unit and heating element not coming on. Pulled unit out and found wires to TOD were disconnected. Secured connection to cavity fuse test unit and unit test good. Advised customer to use rinse aid to help with the drying cycle. Job complete.

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised that the unit does heat, but that it doesnt seem to heat as hot as her previous dryer. She advised that the cycles to finish but unless if shes running the unit on a high heat cycle, the unit sometimes does not fully dry her clothes on every load. I checked the dryer and didnt find the dryer, tumbling and heating. I took a temperature reading at the back exhaust of the dryer and found the temperature fluctuating between, 105 and 160?F. I did explain to the customer that the unit is working and operating as designed. I did advise the customer to get away from her Springsteel vent, which may be causing certain issues with dry performance. The unit is working and operating as design. Call complete."

"Arrived on site to inspect unit for leaking from bottom. Upon closer inspection found drain hose causing a syphining effect and spilling over exit drain at wall. Zip tied the drain hose securely, tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived on site to inspect unit for not operating. Upon closer inspection found control panel unresponsive. Panel would occasionally beep with no display showing. Ordering console and will return W11603844. Office to reschedule. ; ordrng 1 W11603844 (Console)

On arrival verified stopping mid cycle. Unit was ran before arrival and stopped. On checking error codes found ui has f2e1 unable to confirm if failure or user error. Replaced ui. Ran cycle and it wont start motor. Found main not sending voltage. Replaced main board and verified mod Ser transferred over. Ran cycle again and unit started up. Opertional test is good. If problem persists we will need to return with motor assy. Job complete

Arrived onsite and found unit operating with no heat. Determined shorted hi voltage circuit. Replaced mag cap and diode. All checks good. Advised customer on repair

"Arrived on site to rep,ace ice door dispenser diagnosed on previous trip. Replaced ice dispenser, tested unit, unit is now c,owing in acceptable time. Checked seal around door to ensure no warm air was coming in anywhere besides shoot. Found magnet at top of FC door was slightly further back then RC, asked customer if she ever noticed ice or moisture build up at top of door, customer stated only from ice chute. Checked door multiple times to ensure seal and timing of shut. No leaks present at this time. Job complete."

Arrived on site the unit making noise after previous repair. Upon arrival inspected unit and noise began as soon as a unit and started. Disassembled and found housing tomorrow will not seated properly making a grinding noise. Secured housing and tested unit is now functioning properly. Job complete

Arrived on site for not drying. Upon arrival test unit and heat is operating correctly. Ran diagnostics and There are no saved error codes. Ran vent test and test result is poor for electric dryers. Removed vent hose and test now passes. Found lint build up at screen. Recommend to clean with brush regularly. Unit is operating as designed. Customer will have vent checked.

"Arrived on site for water line freezing. Removed filter top cover found air leaking out around icemaker housing causing water line to freeze. Added sealer in fill tube channel on housing,added sealer between housing and liner ran fans no air migrating out,tested water dispenser,water dispensing."

"Arrived on site for door handles being uneven, removed both door handles. Found bolt under was not properly secured. Secured and proper set door handles. Verified operation. Call complete."

"Arrived on site for dishwasher not cleaning. Customer says blades are not turning. Found f4e3, f7e1. Confirmed wash pump was not working. Heater working properly. Replaced pump and motor assembly. Verified operation. Call complete."

Arrived onsite for a refrigerator that is not dispensing ice but it makes it and there is an issue with the water line so it needs to p be pulled out and reinstalled. I found the cabinet damaged as far as the facia trim has been pulled away from the cabinet and the leveling feet were never put down so its leaning away from the cabinet at the top. I found the ice bucket not lined up with the coupler causing it not to dispense ice. I took photos of the cabinet damage. I corrected the ice bucket and the unit is dispensing ice properly now. I cleaned tree branch pieces off the top of the refrigerator. I fixed the clip on the front panel. I explained to the customer that I could get the refrigerator close to being installed correctly but I could not get it perfect because of the facia trim pulling away from the cabinet especially on the left side. The customer asked me to proceed. I leveled the refrigerator for the customer but there was still a small gap on the left side at the top because of the cabinet facia trim. The customer was pleased and happy with what I could do. Call complete.

"WZF34X20DW05 Arrived to install previously diagnosed and ordered parts. I evacuated the system and then removed and replaced the compressor, service port and dye drier. Vacuuming to below and holding under 350 microns, I charged to the MFG calculated refrigerant charge and tested. The unit operated as designed. No water connections to unit."

"Arrived on site to diagnose refrigerator not cooling. On arrival customer advised me that only the refrigerator upper compartment seemed to have lost cooling for a period of time. Freezer felt fine, and pantry area also felt fine. Checked temps on arrival and found freezer at -9, RC at 33. Checked average temps via diagnostics and found FC averaging 4, RC averaging 33. Customer said they shut power off for a bit after the original incident and restarted. Unit resumed normal function afterwards. I called tech line since electronics were replaced within the last 6 months, SR7738699600. Tech line advised that we must have the unit in a failure state before we can move forward with a repair, and to check voltage and polarity while the unit is in a failed state. I relayed the information to the customer since measurements were within spec at time of service and unit is properly cooling. Customer will follow up if issue repeats. Call complete."

"Arrived on site for control panel not operating. Upon arrival, test unit and none of the selections on panel are responding. Need to replace console. Contacted claims for authorization. Authorization was given. Pulled unit from cabinet. During installation of new console, found incorrect console was sent. Need to order correct console. Ordering console. Office to reschedule ; ordrng 1 W11600370 (Console)"

"WOD77EC0HS20 Arrived to inspect door issue. I found the right, upper mounting screw had backed out, blocking the door from closing. I corrected the issue and then adjusted the left hinge to prevent door-hop. Operational test good."

"Arrived on site for a dryer that is taking multiple cycles to dry clothes. Inspected unit and work area. The customer advised the unit does heat and tumble but that its seemingly taking multiple cycles to get clothes completely dry. I checked behind the dryer and found the vent hose crunched. I tested the unit and confirmed the dryer was tumbling and heating as designed. I did find an airflow issue within the dryer. I checked outside for any clogs or debris and could not find any. I did advise the customer that the issue was most likely with their vent hose, and that because the unit is tumbling and heating properly and cycling often on, the only issue left would be an airflow issue. The unit is working an operating as designed. Call complete."

Arrived onsite for a refrigerator tripping the circuit breaker. On arrival the customer stated it tripped the breaker three times in a row when he tried resetting it. He stated he emptied the refrigerator out and left it off for a couple of days and then turned it back on and it hasnt tripped since. I found the refrigerator working as designed when I arrived. The sealed system components were all working. I ran a force defrost and it completed the cycle and worked as designed. After the bimetal opened I turned the refrigerator back on and the ice maker went thru a harvest with no issues. I found no issues with the paddles or the dampener. At this time I cannot recreate the circuit breaker tripping. I changed the defrost setting to 8 hour since the customer stated that just before this started the icemaker had stopped working properly. Call complete.

Arrived onsite for trash compactor door moving to one side when it closes. On inspection the door would lean to the right when it closed all the way and hit the cabinet. With this issue you could not slide the unit all in because the door would catch the cabinet and not close. I installed a longer screw into the foot paddle that opens the door. The screw keeps the door from moving to the right as it close. The unit is operating as designed from the factory.

Arrived on site to test unit for console not responding. Found normal wash and though and other buttons not responding. Replaced console test unit and unit test good job complete.

Arrived on site to test unit for yellow high flames. Found unit is on LP and not converted to LP. Will order new LP kit office to reschedule ; ordrng 1 W10853432 (LP kit)

Arrived onsite for dishwasher leaking. On inspection found that the unit is leaking from the pump. It is a drip leak and coming from the recirculating pump. Customer is going to talk to his wife on buying new or repair. The unit is 6 years old and customer wants to look at new ones and talk to wife before making a decision. Water leak at the pump. F9E1

"Arrived on site to test unit for noise and condensation buildup. Tested unit found when activating damper control it would make a loud noise. Will need to order damper control to fix issue. Inspected unit and found condensation right above FC door along horizontal mullion. Customer stated unit always had that issue. Contacted techline to document SR#7738697655, per techline disconnected condenser fan and waited 15 minutes, took temps of mullion every 2-3. Temps read from left to right 67?, 72.5?, 70.5?, 67.8?, 71.4?, 73.9?, 71.4?. Ordering parts, office to reschedule.; ordrng 1 WPW10594329 (Damper Control)"

Arrived on site to test unit for unit not getting to temp. Test unit and found average temp when set at 350? is at 363? with in perfect range job complete.

Arrived on site to test unit for unit not maintaining heat. Test unit and found and sensor and control board and igniter module. Replaced all parts test unit and unit test good job complete.

"Arrived on site to test unit for console beeping and acti no erratic. Found bottom door seal was popped out in multiple locations. Removed gasket and reseated with no issues. Gasket now sealing properly. Replaced inner door insulation, console, door gasket and vent. Unit is working as designed. No leaks detected. Job complete."

On arrival verified complaint of still no flow. Replaced housing and confirmed no leaks but still only drips no flow. Further inspection of the water line found a restriction at hinge under the Fc door. Cleared the restriction and adjusted the line. Unit now flows properly and still doesnt leak. Job complete no leaks found during service.

"Arrived on site to inspect unit for not igniting on bottom unit. Upon closer inspection found glow igniter not glowing allowing unit to cycle on. When replacing igniter realized igniter taken off had significantly longer cord. New one will not reach. Ordering correct igniter and will return. 12400035, w11596211. Rescheduled for 3/22/24; ordrng 1 12400035 (Igniter) and 1 W11596211 (Igniter)"

"Arrived onsite for 3 burners not functioning. Customer stated the center burner, upper and lower right side burners are not functioning. Also stated that the manufacturer stated they were replacing the grill grates however they only sent her the right side and is now missing the center and left grates. Called tech line for assistance. Spoke to Chris#7738706304. Notified tech that all burners are functioning during he visit however the center and left grates are missing. Tech stated there is no repair to be made. If customer had arrangements from customer care to receive grates she would need to notify customer service. Office to notify customer to call customer service. Job complete"

Arrived onsite for unit accumulating condensation on door panel area and control. Inspected and found when set to hot the unit accumulated condensation. Found home water heater set to above average (over 120 degrees). Recommend reducing setting. Customer will monitor or switch to warm setting to reduce condensation. Unit is functioning properly. Job complete

"Arrived on site for washer stuck in sensing mode. It does not fill with water and then shuts off. Found f7e4, f5e4. Cleared codes and ran test. Test got stuck after spin. It did not properly switch back to agitate. Inspected underneath and confirmed gear case is leaking oil. Will need gearcase. Reset for fri pm. ; ordrng 1 W11449841 (Gearcase) and 1 W10902814 (Impeller)"

"Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and the panel failed to respond. I removed the toeplate and found the unit power cord connected properly. When I went to test the outlet under the sink, I found a switch box under the sink with two (2) switches and both were off. Knowing the front switch was for the disposal, I turned the back switch on and the unit powered up (photos). I advised the customer of my findings and placed the unit in diagnostics showing no error codes. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

Arrived on site for washer being off balance. Found f3e3. Per Service Pointer - W11677721. Thermistor is no longer used. Advised customer to hook unit up to wifi for update. Inspected and found evidence of oil leak from gearcase. Removed drum. Replaced gearcase and slider. Advised customer to reduce soap and softener. Recalibrated and verified operation. Call complete. Customer says if this doesnt work he would like a new unit.

"On arrival verified complaint of unit not completing cycles. Attempted to enter diag mode and display cLocked up all lights showing. Multiple attempts to power cycle and reset unit failed. Control remained locked. Finally got it unlocked and found code. F2e3 ui/ACU mismatch. On visual inspection underneath unit found gearcase is leaking oil and belt is turning to dust. Recommend, ui, and main for error code and belt, gearcase, splutch, and actuator for underneath. Ordering the latter parts. Reschedule for 3/25; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10913953 (Actuator)"

Arrived on site to test unit for lights not working. Found faulty FC module was causing lights to dim. Replaced all led modules per service pointer W11606409. Unit now working as designed. No leaks detected. Job complete.

Arrived on site for refrigerator needing previously diagnosed bracket. Upon arrival confirmed issue and installed part. Tested water and ice dispenser and found unit working as designed. Call complete

Arrived onsite for oven ui locked. On inspection tried to unlock the units ui with no luck. Installed new ui on unit and tested the unit. The oven heated to 350? before I left. The unit operating as designed.

"Arrived on site for dryer not heating. Upon arrival confirmed issue and found thermal cutoff broken. Replaced cutoff under 3/6/24 warranty. Also found vent in home still clogged and reinstructed customer on cleaning vent to prevent further cutoff failure, call complete"

"Arrived on site to diagnose vent hood that is not circulating any air. Tested unit and found air actually blowing back out of the vents. I checked voltage and polarity and confirmed proper wiring. I removed the upper vent piping at the wall and found no hole was cut out of the cabinets to allow air to flow, so it's just blowing out the vent hood. Advised to get the builder to come out and cut a ventilation hole in the cabinet. Call completed."

"Arrived on site to diagnose microwave that was not keeping time consistently. Spoke with customer and found unit was not connected to the wifi and app, which will properly regulate the time. Advised on proper procedure to link microwave to app to allow world clock to sync. Unit is working as designed with no failures. Call complete."

"Arrived on site for food freezing at time of visit weak air flow from fan due to fresh food over cooling and causing ice blockage,ran heater test passed heater powered on called tech support,per tech support ordering side door ui control. SR#7738702168; ordrng 1 W11574767 (Side door ui)"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the wire, harness and blower and tested unit. Unit began to work and operate as designed. Call complete."

Arrived on site for a refrigerator that has a torn gasket on the refrigerator. Inspected unit and work area. I did confirm the customers complain and found that the right hand door had a torn gasket on both top and bottom. I replaced the gasket and use to heat gun to mold the gasket to the cabinet. The unit is working an operating as designed. Call complete.

"On arrival verified complaint of leaking gearcase. Replaced Gearcase,slider, clutch, stator, and rotor. Calibrated and ran unit. Noise is gone. Job complete no leaks detected during service. All opertional tests are good."

"Arrived on site to test unit for RC freezing. Found RC temp was 9 degrees on arrival. Service tests(01,03,05)showed RC temp was 9 degrees and evap was -9. Attempted to run a forced defrost with no success. Found no signs of harness damage and not reading open from evap to rear control compartment. Tested resistance on molex connections P8 and P5. Replaced control and UI using kit. Cycled power to unit and when powered on unit put itself into a defrost cycle naturally. Changed defrost type to basic mode in diagnostic step 126. Engaged vertical mullion to always on. Advised customer to monitor. No leaks detected. Job complete."

"Arrived on site to diagnose report of gas leak coming from cooktop. I tested the unit for leaks with bubble solution. Customer said they had spilled some fluid in the cooktop and noticed the leak right after. Gas company came out with a sniffer and said the unit was leaking from the center burner and disabled the gas. I turned on the gas and hit all burners, joints, and orifices and found no leaks. Customer also had a gas sniffing pen that was going off every time it was near an orifice, even with the gas turned off. We saw no bubbles anywhere in the unit and the gas smell. Could not duplicate any gas smell and took video of joints. Call completed."

"Arrived on site to diagnose microwave that was making louder buzzing sound. On arrival customer said the unit was louder than it was before when running, but unit IS cooking food properly. I tested the unit and heard some noise from the mag area. On closer inspection I noticed a slight bow in the wrapper on the right side, which was vibrating against the cabinet causing it to resonate. I advised that when you push the wrapper off the cabinet or insulate it, noise is gone and unit operates properly. Advised to put a shim between the MW and cabinet to resolve noise. Repair completed."

"Arrived on site to inspect dryer taking too many cycles to dry. Upon further inspection, I found the dryer vent tube at the back of the unit wide open. I opened the door and closed the door switch and tested the unit and found the element not coming on. I pulled the unit out and test3d the components at the back of the unit and found the hi-limit thermostat open. Found the element and cutoff and fuse good. Removed and replaced the hi-limit thermostat and retested and found the unit I heating properly. Using my vent test kit, I tested the airflow to the unit and found the first 2 tests failed even after shortening the vent tube at the back of the unit allowing the unit to vent straight into the vent at the wall (photo). I checked the vent upside and found it clogged with lint (photo). I recommended the customer have their cleaned professionally. At this time, unit is operating as designed. No lint observed within the unit during service, job completed."

"Arrived on site for washer needing previously diagnosed ui, valve, and control. Upon arrival reconfirmed issue and installed parts. Tested 7nit in diagnostics and normal wash cycle and found no leaks or abnormal noises. Unit works as designed. Call complete"

"Arrived on site to test unit for no cooling. Tested unit found defrost sensor reading open. Evaporator was encased in frost. Thawed unit and replaced sensor. Sensor is reading good. Advised customer to leave unit off for 24 hours so evaporator coils thaw and dry completely. If issue returns advise replacing heater assembly and control. At this time unit is running as designed, no leaks detected, job complete."

Arrived on site to test unit for door not closing. Test unit and found plate obstructing manifold making top rack not go back in all the way preventing the door from closing. Removed plate push top rack all the way in and door closing correctly job complete.

"Arrived on site to inspect dryer noises. Upon further inspection, the customer had the unit operating in a cycle and immediately I heard a loud popping noise. I continued to monitor the unit and it intermittently made the noise which sounded like it was coming from inside the unit. I removed the rear panel and removed the lint chute and found no abnormalities. Re-installed the chute and raised the top panel and turned the unit on. I could hear the popping noise coming from the back left corner area. I removed the front panel and turned the drum by name and found the tension pulley moving side to side and the pulley arm hooks that attach to the bottom panel, were making the popping noise. I believe that the old drum being warped caused the rollers to wear and the belt to move back and forth on the tension pulley and causing the pulley arm to move back and forth causing the popping noise. I did find rubber, from the rollers, on the bottom panel below them. I advised the customer of my findings and removed and replaced the dryer repair kit (2-rollers, tension pulley, belt) and reassembled the unit. Retested and allowed the unit to operate for approximately 10 mins according to the timer (70 mins to 60 mins) and the unit operated as designed and was operating much quieter. I found rubbing marks on the tension pulley arm as well (photos). Recommended the customer monitor the unit and report any further issues. No lint observed during service, job completed."

On arrival verified complaint of noise during spin. Customer showed video of noise. Replicated noise by smacking unit with water line. Adjusted water line and drain hose and ran test cycle with wet towels. Unit spins correctly with no excess vibration. Noise was hoses hitting cabinet when in use. Job complete no leaks detected during service.

"Arrived on site to inspect moisture build up in refrigerator. Upon further , I found condensation built up on the FC door gasket at the top and moisture built up on the handle of the upper FC drawer (photos). I tested temps in the FC=8 degrees and RC=41 degrees on manufacturing recommended settings and unit was in defrost mode. I find the horizontal mullion cold to the touch. I placed the unit in diagnostics and tested the mullion heater in tests 40 & 41 and when I toggled the heater on/off, I could feel the mullion getting warm. I contacted in house tech support (SW) and advised of my findings and she provided a video from Service Matters, Moisture on FC Door Gasket which recommended ordering insulation and placing it under the the top portion of the FC door gasket and raising the door approximately 1/8 inch. While I was testing the FC door closure, I found it not closing properly on the left side and leaving a 1/4 inch gap. Due to the previous issue of the door not closing and finding ice/frost built up in the FC section, I am ordering the slides and the insulation from the video. Returning tech to contact in-house tech support (SW) for instructions and will replace the slides (2) and install the insulation and raise the FC door 1/8 inch. No water leaks observed during service.; ordrng 2 W11658402 (FC slide)s and 4 W11159728 (Gasket)s"

"Arrived on site to inspect washer noises. Upon further inspection, the customer spun the basket and identified the noise which sounded like a grinding noise from where I was standing. When I tested the basket by turning it by hand, I found the noise maker was a dime, nickel and penny that were in between the basket and washplate. I removed the coins and turned the basket and again and the noise was gone. I placed the unit in diagnostics showing no error codes and tested the unit. Unit is operating as designed. I made recommendations for use and care, as well as, detergent and softener use. No water leaks observed during service, job completed."

Arrived onsite and found unit operating with failed valve. Replaced the valve. All checks good. Advised customer on repair.

"Arrived on site to install previously diagnosed parts. Installed lower harness and start device. Tested unit, unit is still tripping breaker automatically. Per AH notes, ordering new compressor, access valve, dye drier. Unit is r134a. Will need 2 hours for sealed system. Ordering parts, office to reschedule.; ordrng 1 W10160407 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (Dye drier)"