Florin - Cedar Park, TX
The service technician came in ,did a great job and left . Can’t ask for more then that . Very satisfied.
Elizabeth - Austin, TX
It was easy to schedule my appointment online. I received an email with a service time window and then another email with an adjusted service time window. The repairmen called when they were on their way. The guys were friendly and professional; they explained what was wrong with my dryer and how they would repair it. They even suggested I contact my HOA about a vent cleaning. I did so and the HOA took care of it for me.
Edith - Leander, TX
I am very satisfied with the Express Appliances service. The technician was very professional. I liked their reminders about the appointments and they were always on time. Great customer service!
Bill - Austin, TX
Technician was very polite and professional. He immediately identified the problem, explained everything to me and repaired the dishwasher in a timely manner.
Rita - Round Rock, TX
Mr. Al Rhoden quickly diagnosed and fixed our refrigerator issue! Al was very personable, professional and knowledgeable.
Kathryn - Austin, TX
The Appliance Express service rep we dealt with was prompt, communicative, friendly yet very professional.
Joe - Austin, TX
Virginia - The Hills, TX
Robert was so professional, took the time to fully explain the problem and fix!
Christine - Leander, TX
The technicians were very understanding, patient and got the job done for me. Thanks so much!
Awesome, Prompt Service!
Kalina - Austin, TX
Paul, our technician, was wonderful but so was Alli, in their office.
Brian - Austin, TX
Oven Igniter service call.
Eric - Austin, TX
Good service. Tyler was early- check - got the job done quick-check- plus and could answer some questions about how to service some other gas fed appliances etc around my aging kitchen. I was surprised .In this day of sub par -rip off- sh*ty service I got more than I expected out of that service call.
Debbie - Austin, TX
I have a Maytag dishwasher that was only 4 months old and it was not draining. Called to get service on the warranty I had. Now I was not pleased I had to wait a week before anyone came out. But when Leonardo came out he was pleasant and kind of already knew what was wrong. The hose hooked to my garbage disposal he took off right away and there was food and stuff that had built up in the garbage disposal hole so he cleaned it out and now it works great. Thanks for the great service.
Melissa - Austin, TX
Luis was very nice and professional. He provided some helpful information and guidance even though for an expensive refrigerator it has a very small ice maker.
Andre - Georgetown, TX
Kathy - Elgin, TX
Great Service, lots of knowledge.
John - Jarrell, TX
Honora - Georgetown, TX
Tommy was polite, personable, and very knowledgeable. He listened to my concerns and answered all my questions.
Great appliance service
Terrance - Austin, TX
Very good in comunication and explaination of issues with our appliance.
Awesome man is mr Al!
Barbara - Georgetown, TX
On time and professional
Anthony - Round Rock, TX
Luis is great!
Margaret - Sunset Valley, TX
Luis is a great technician to repair your refrigerator. He has a lot of knowledge and is very neat in his work. He communicates very efficiently.
Would use again
Don - Cedar Park, TX
Setting the appointment was easy, using the online tool, and the technician called in advance and arrived during the promised service window. He was courteous and helpful, and was able to repair the problem in one visit. My 4 stars rating was due solely to the price of the service/part, as everything else was excellent.
Great Technician, very efficient
Tom - Austin, TX
Raghava - Leander, TX
James C, Great Service
Vicki - Liberty Hill, TX
Prompt, courteous and knowledgable.
Whirlpool Warranty Repair
David - Austin, TX
Appliance Express handled our extended warranty claim perfectly for our 16 month old dishwasher - the Unit and Warranty was purchased from Home Depot and they use Appliance Express - the quality and communication from Appliance Express was super helpful, even let me email pictures of the broken part to ensure the correct part was ordered ahead of their visit!
Prompt and courteous
Excellent service. Joel is courteous and knowledgeable
Jack - Georgetown, TX
Great service, not so sure about pricing for labor...
Gordon - Austin, TX
First of all, Tyler was terrific. Very professional and was pretty sure of the problem before he even opened up the washer and dryer, so much so that he had a replacement part with him when he first came in, he was so confident that was the problem, and he was right! Tyler was very efficient at what he did and he reviewed, triaged, and fixed the problems with both our washer and dryer in less than an hour! The only problem is that the "labor" charge for both doesn't seem to match the timing involved. It seems that we were charged for an hours' labor for each job, but he fixed both of them in less than an hour. I don't mind paying for an hours' worth of labor, but two hours of labor for 50 minutes total work from first step on the sight to leaving for the day seems a bit excessive. I was told that there was an initial assessment charge of $160 for the first appliance and would get a good discount to only $20 for the second appliance and that the assessment fee would roll into the repair charge should I choose to authorize the repair. I ended up being charge nearly $160 labor for both systems, so it was over $400 repair charge for a washer and dryer and 50 minutes. $320/hr for labor just seems a bit excessive to me.
Cuong - Hutto, TX
Fast and completed repairs
Michael - Lakeway, TX
Paul and David did a great job. Prompt, wore footies, identified and repaired the issue, and we polite. This was a whirlpool warranty call.
Cliff explained the situation clearly
Joe is awesome!
Connor - Manor, TX
As always, joe was top notch.
Got fixed but not in timely manner.
Ray - Austin, TX
Job for warrantee work on Whirlpool Dryer . 1st appointment Thursday, motor bad will order parts and replace the next Tuesday. No call, so Tuesday I call. I'm told Thursday is date to replace. Show-up but determine it's two man job. Leave and tell me it will be Monday before they can come again. Finally talk to supervisor (because no help from answering service ladies who threaten to hang-up because I was upset and talking loudly); and he will get it fixed Friday morning. Friday morning dryer fixed.
Melissa - Marble Falls, TX
Clif was very professional, called ahead, and fixed the issue so very happy.
Mary - Round Rock, TX
Excellent service. Very knowledgeable, and friendly servicer. Hope I don't need service again on this new dishwasher, but if I do, please send Lou!
Excellent Friendly service
Louis - Austin, TX
I fell and he was professional, friendly, and quickly diagnose the problem and fixed it. They were on time and I was completely satisfied with the experience
Frank - Austin, TX
Both Wes and Scott excellent!
Oscar - Austin, TX
David - Austin, TX
John - Andice, TX
Lou was very helpful in solving our problem. I recommend Appliance Express, very efficient!
Paul - Killeen, TX
Al did a wonderful job. His knowledge and experience is very evident.
Lourdes - Austin, TX
They did good service but my dryer is not working again ☹️And I called tne company and said this time will take more than a week to come and fix it again ☹️.
Leah - Buda, TX
Blarte - Georgetown, TX
Great honest service.
Great service and very efficient.
Larry - Manchaca, TX
The technician was prompt and courteous. Replaced the part in a timely manner.
Kevin - Pflugerville, TX
Great service. Great attitude Very pleased
Junei - Georgetown, TX
Stephen - Wimberley, TX
Robert is knowledgeable and determined to fix the problem and I am so pleased!!!
The Best Service Tech!
Kurt - Leander, TX
Paul is a consummate professional: He has outstanding knowledge, technical skill, and customer focus
Mike - Georgetown, TX
The only problem you have with Joel ... is that he is so professional and good that I hope you pay him well so that no one try’s to hire him away from your company. He is the only person I want working on my equipment! Take care of this fellow.
Amy - Austin, TX
David - Copperas Cove, TX
I had a company supposed to do this job, but they didn’t make much of an effort to contact me. I called Lowe’s and asked to change the service call, and Appliance Express took care of it, as they did in the past. These people are really great to work with. Very, very professional and prompt at answering calls. If I could have them assigned to my service calls in the future, I will be delighted.
Service was awesome!
Cynthea - New Braunfels, TX
Unfortunately, service did not work. Fridge is still not cooling appropriately. It seems that this model is defective and other owners of it have had recurring cooling issues. It has apparently been fixed in manufacturing of new ones of this model but Whirlpool has yet to come up with a solution for previously purchased models that do not work properly. There is currently a class action suit against whirlpool. In the mean time we are having to eat out instead of cooking at home like we normally do. Not the repair mans fault. I am sure they are just as frustrated as we are.
Pamela - Little River-Academy, TX
He was actually early! Got the job done quickly and it was all under warranty.
He was great
John - Georgetown, TX
Lisa - Austin, TX
He was very nice according to my sister. I couldn’t leave work at the time. Super helpful despite there being no issues with my appliance. Will definitely use you guys again. You were a referral from a friend of mine who also had a great experience with you!! Thank you!!
Jacqueline - San Marcos, TX
Reece - Belton, TX
It took along time to get the repairs done but they seem to be don right.
Vibration with refrigerator
John - Killeen, TX
Watched technician look for the vibration noise (not the refrigeration pump). He did what he could to locate the source and it seamed reduced before he left. Did a best effort. I believe there is a manufacturing issue causing the vibration noise. By pressing on the front front doors or ventilation grill below the doors the noise goes away. Remove the presser the noise comes back.
Natasha - Cedar Park, TX
Technician was on time and professional. Completed the job in a timely manner and was on his way.
Technician SO PROFESSIONAL, GREAT SERVICE
Matthew - Liberty Hill, TX
Mr. Soldan came the same day I called diagnosed the problem, had to order parts and was back at the exact time he said he would be to install parts. What a pleasant experience when most repairs today are nightmares. What a classy company. Mary Puckett
Great service awesome tech
Barbara - Cedar Park, TX
This service tech is great
Regina - Leander, TX
James C. is an excellent Technician! After he completed troubleshooting the problem he fixed the problem then explained the problem to me and described what he did to fix the problem. I was impressed with his knowledge about the refrigerator. He was very professional and smart.
At last I got satisfaction. If the first tech had replaced the ice maker as we suggested, we would be completely satisfied
Michael - Kyle, TX
Kevin did an excellent job
Mike - Round Rock, TX
Great friendly service
Mike - Austin, TX
Marie - Seguin, TX
Brandon replaced my tub in my washer in good time. He was professional, kind and efficient.
Edward - Fort Hood, TX
Al was Great very professional
Great service, professional & friendly
Lidia - Austin, TX
Liked the way the technician explained the process of the installation.
immediate problem solve
patrick / Linda - Pflugerville, TX
how stupid can i be. i looked and tried to fix myself. clif saw the problem in 15 seconds. a disloged thermometer, blocking my door. super fast, super professional, and super smart.
Connie - Lakeway, TX
Thank you so much Paul. Great Job! Nice to see you again, and to meet David.
Great service! Fast and efficient.
Casey - Dripping Springs, TX
Repair did not work
Charlie - Lakeway, TX
Return visit necessary
David - Georgetown, TX
This is the second time that Thomas has been to our house. He was a pleasure each time. If I can request him in the future I will.
Quick, easy, on time.
Kathleen - Austin, TX
Had to have a tech come twice, due to a missing part that needed to be delivered. Both appointment techs were courteous, on time, and hassle-free.
Nicholas - Georgetown, TX
Tommy arrived on time and was able to remove and replace the defective touchpad Quickly and efficiently. He did a fantastic job.
The vexing vent hood
Teresa - Austin, TX
Very professional, quick service that fixed my broken vent hood and light.
Claire - Austin, TX
Tyler with Appliance Express was fantastic! We appreciate his help!
Professional Landlord like this company
Elliott - Austin, TX
Great on-time service...
Steve - Lakeway, TX
Showed up when expected and quickly resolved the issue. Performed a filter change while he was here... great service.
Not sure what you want
Ralph - New Braunfels, TX
Still getting some moisture on top of gasket. But not nearly as bad as it was.
Donna - New Braunfels, TX
Great visit yesterday- friendly, timely in both appointment and diagnosis, courteous and knowledgeable!
Laura - Austin, TX
Ashley - Austin, TX
The service was quick, the technician was friendly and knowledgeable, and the communication was stellar!
Great Service -- Fast efficient and courteous
Brandon knew what he was doing. He had completely dissembled my dryer, located and fixed the problem in less than 30 minutes. I'm handy, but not that handy.
1308 Deering Creek
Sitterle - Leander, TX
The technician called and was very knowledgeable and super nice. He helped me out alot.
Very happy with this experience
Steve - Georgetown, TX
On time, very quick, and no mess
Eugene - Pflugerville, TX
David - Horseshoe Bay, TX
Good service, covered by warranty.
Consistently good service
Dickey - Georgetown, TX
I had an issue with a refrigerator recently purchased. Setting up the appointment was easy and I was given a 3-your window for service. The technician called 30 minutes before arriving. The issue was resolved quickly and the technician answered other questioned I had regarding the refrigerator. I have used Appliance Express previously for an issue with a cooktop also... always great service.
Evonne - Austin, TX
Lee - Driftwood, TX
Bob - Georgetown, TX
Mark - New Braunfels, TX
Lydia - New Braunfels, TX
Very nice gentleman.
Kitchenaid Icemaker Fail
Cc - Georgetown, TX
I have had three visits by Tom of Appliance Express, lots of replacing of control boards and panels and fan motors in order to fix my ice maker. It still is not making ice and I have no air flow from the freezer to the ice maker. This is still an active issue and would be happy to submit another review should Appliance Express be able to repair the ice maker.
Excellent service, helpful and educative technician
Ramesh - Austin, TX
Paul was quick, efficient, educative, and helpful in his approach. Thank you very much! We appreciate your efforts to get our dishwasher fixed.
Jay - Georgetown, TX
Friendly and knowledgeable
Solid service with good communication
Lex - Austin, TX
Everything was prompt, professional, and as per plan!
Joe - Round Rock, TX
Excellent service and very friendly and knowledgeable technician
Julius - Lago Vista, TX
Prompt, courteous, and fixed the problem.
Bettina - Austin, TX
Patricia - Cedar Park, TX
Professional and efficient.
Scott - Spicewood, TX
Shared with me the problem and the solution. Punctual and professional
Yolanda - Kyle, TX
Edgewater - Pflugerville, TX
Great Service Tech
David - Cedar Park, TX
Great service, fixed the issue
David - Buda, TX
Rhonda Riedel - Canyon Lake, TX
Polite, efficient & professional
Dianne - Leander, TX
Susan - Seguin, TX
My washing machine was up and running in minutes! Thank you for the excellent service.
Maytag refrigerator sound reduction
Eric - Austin, TX
Andy applied some mastic material around parts that were suspected of causing the noise ticking. That has reduced the noise by perhaps 50% and is considered to be tolerable by owner. Andy was polite and efficient in his work to reduce the noise. Thanks.
Great and quick service
Katie - Austin, TX
Brandon was fantastic.
Les - Buda, TX
Brandon was knowledgeable, friendly, and professional. He took time to tell me what was causing my problems and then explained what he was going to do to fix my problems.
Leecarol - Austin, TX
Very professional, work quickly and neatly.
Geralyn - Seguin, TX
Was given good notice of when they would arrive. Had previous repair history of refrigerator, quick diagnosis and repair. Very helpful with explanation.
Great service fixed issue
Brett - Austin, TX
Arrive do on time, neat professional appearance, estimated time for completion was spot on, and the repair is completely satisfactory!
Amazing! Solved our problem quickly.
Layren - Austin, TX
Great Service, Awesome People!
Jimmy - Leander, TX
Very professional, knowledgeable and helpfulsional .
Jeremy - Belton, TX
Amanda - Austin, TX
Whitley - Pflugerville, TX
Technicians knew immediately what the issue was with my stove. A part was ordered and the stove was fixed within a week! I was so grateful, because I thought I would have to purchase a new stove.
Daniel - Lampasas, TX
Kristi - Austin, TX
I have had issues with other in town, but I found everything from the office to the person sent to my home to be great.
Conrad - Austin, TX
Fridge was making a ticking sound, technician immediately suspected a piece of tape on the back was the culprit. Pulled in out removed tape and noise was gone!
Cynthia - Round Rock, TX
I was scheduled for a warranty service on a Tuesday and was called to see if I wanted an earlier day due to a cancellation. I took it and the repairman showed up within the time frame given. The repairman took the time to show me how to adjust the broken part if it happened again.
Maria - Austin, TX
Karam - Austin, TX
Frances - Georgetown, TX
Great Service! Jonathan, very professional and knowledgeable.
Elizabeth - Austin, TX
Wesley took care of our ice maker problem quickly, Courteously, & cleanly!!
Fix gas cooktop - Great Job!
Michael - Leander, TX
James was here for something pretty straight forward. Ended up having to remove the oven to get to the cooktop (builder strapped it ) and did a great job with the serivce. Would never had know that everything got ripped apart when he was done.
Lawrence - Leander, TX
James faced a challenge repairing my dishwasher. The upshot is he fixed it right and communicated clearly describing the problems that he found. Very knowledgeable and efficient! Highly recommended.
Very good service
Kimberly - Liberty Hill, TX
Very informative and quickly resolved our issue.
Fantastic Service !
Melissa - Liberty Hill, TX
Clent was extremely professional & very knowledgable. He found the problem with my icemaker quickly and explained how to prevent the issue in the future. I will use them for all my future appliance issues.
Very knowledgeable, pleasant, personable, and professional.
Paul - Killeen, TX
Al was timely, diagnosed and fixed the problem and explained what he was doing as he worked. I would have him back as a technician anytime.
Incredibly overpriced! 👎 👎
Austinite - Austin, TX
The service was incredibly overpriced, charged over $300 to replace a lightbulb. Highway robbery. Would not recommend your company to anyone ever.
Good service and analysis of problem, but not fixed yet.
Eric - Austin, TX
Paul took a lot of time and effort into servicing my problem, but he did not have tool to fix the problem. If future tech service scheduled using this tool solves the problem, I will be well satisfied with quality of service.
Friendly expert service
Reuben - Austin, TX
Luis was great! Showed up right on time and gave me a call when he was on his way. He was able to diagnose the issue right away and answered all my questions in a friendly manner. He treated my appliance with care. All in all, Luis is a great, knowledgeable technician. Good job!
Super professional and offered usage advise
Derick H. - Austin, TX
Rick - Austin, TX
Dennis - Georgetown, TX
Great service. Very pleasant individual to deal with. Very impressed with his quality of service.
Tommy was great. Friendly, polite, and very knowledgeable
Catherine - Georgetown, TX
Availability needs improvement
Giovanni - Pflugerville, TX
Tech was great, main issue is it took over a week to get a schedule for a broken dryer.
Edgewater - Denton, TX
Tom - Smithville, TX
professional and friendly service
Britton - Austin, TX
Profession & Competent
Diana - Austin, TX
Arrived as scheduled, notified ahead of time. Fixed problem quickly and had the parts to do so.
Erica - Pflugerville, TX
Lacy - Austin, TX
My technician was great. Super professional, helpful (gave me extra cleaning tips) and was very timely. Super impressed with my experience, and it exceeded my expectations.
Beth - Georgetown, TX
The technician came prepared based on my description of the problem. It was repaired within a few minutes and run through a system check.
Karen - Austin, TX
Scott was super friendly,and knew what he was doing. Our Dishwasher was under warranty,so I cannot rate cost/pricing of service.
Graciela - Pflugerville, TX
My broiler repair !
Michael - Leander, TX
I was impressed with the great awesome service ! The repairman was polite knowledgeable and interesting to talk to very helpful !!!
Richard - Leander, TX
Lou was fantastic. He quickly found two problems (something two other repair services never even looked for) and corrected the problem promptly. He is very professional, knowledgeable, and an excellent communicator.
Elsa - Austin, TX
Refrigerator didn’t get fix and now having to wait for insurance to get someone else to repair again . Will have to take off work again.
Courtney - Austin, TX
Excellent service! Great job Scott!
Erin - Austin, TX
Repair was quick and easy for him. Thank you
Kenneth - Troy, TX
Very knowledgable, friendly and professional.
Sundaresan - Austin, TX
Jonathan and his partner Dave arrived on time and were congenial. After a few questions from us, Jonathan dug into diagnosing the problem with the dishwasher. Within 15 to 20 mins he isolated the problem, explained it to me and replaced the part pronto. Further, he gave me tips and answered my questions. Overall, very professional and it was a pleasant experience for us.
Great service and on time
John - Cedar Park, TX
Lou was very professional and thorough. Found that the non- heating problem was caused by a loose connection in the heating motor.
Bob - Bastrop, TX
So far, all of the people who have come out to work on my Whirlpool fridge have been very professional,
Lauranette - Waco, TX
Super glad that it was fixed, was surprised they brought the parts and did not have to order them.
Big help with emergency issue
Pulte - Pflugerville, TX
Made room in schedule and work completed cleanly
James - Georgetown, TX
Completed job expeditiously. Took care not to damage any cabinets or flooring while performing service on refrigerator. Cleaned up thoroughly after job.
Rosemary - Austin, TX
Travis - Austin, TX
Fixed, done fast and done right.
David - Austin, TX
This is the way an appliance repair is supposed to go. Knowledgable experienced tech rep with parts at the ready and the fix done in a half hour. Boom. Appliance Express will be my go-to in the future.
Gopal - Austin, TX
explained the problem in the range and fixed it . gave tips on how to avoid problems again,
Leo was great he was on time. Very polite fix the problem quickly in taught me a thing or two about the dishwasher.
Thank you Andy!
Leah - Briarcliff, TX
Andy fixed our ice machine quickly and easily! He was extremely positive, very polite and had a great attitude!
Fred - Pflugerville, TX
Tyler quickly diagnosed the problem but took the time to double check everything before ordering the part needed. And on his return quickly replaces the part and got out range back up and running.
Really Great Service 👍
James - Granger, TX
Really Great Servy👍
Very very poor service
Prajakta - Round Rock, TX
Very disappointing and dissatisfy experience Waited for over 2 weeks a part to arrive. Just wondering how can you not have extra parts when that’s all you do of repairing appliances
Great service! Brandon was quick and knowledgeable!
Jesi - New Braunfels, TX
Very good thanks
Bill - Georgetown, TX
Great service thx.
Marcy - Austin, TX
Luis was helpful and knowledgeable. Thank you.
Tyler was extremely polite competent and did an excellent job
Greg - Austin, TX
Great service from Tyler !!
Paul - Austin, TX
Just like the first visit, Tyler was awesome, knew his stuff and was very professional.
James - Hutto, TX
We have had these guys out three times, three different techs. Always on time, professional, and friendly. All knew what they were doing and explained clearly what the issue was.
IKEA Microwave Warranty Repair
William - Round Rock, TX
The IKEA 5 year warranty really helped that there was no cost for this repair. 2 trips were required because the tech did not have the correct parts on the first visit. The needed parts were shipped quickly and 2 business days later the system was repaired.
Excellent service and education.
Mary - Georgetown, TX
I really appreciate you repairing g my washer and reaching me something I didn’t know. In the future I will separate clothes by fabric as well as colors. I will also empty my pockets better!
Kevin - Austin, TX
Tyler kept digging into the unusual problem with my fridge until it was fixed. I appreciate how he didn’t stop until he fixed the problem. He was also very friendly and professional.
Bruce - Leander, TX
James was an excellent tech. Although this was the second call on the same issue he gave me a satisfactory explanation of what could have caused the issue to not be caught the first time. Hopefully the refrigerator is now fixed and we can move forward.
Repair ice maker
Danny - New Braunfels, TX
Matthew - Austin, TX
The tech sent to our home got right to the root of the problem. He was very friendly, and was able to explain complicated things in a way i could understand them. Give that guy a raise!
Good service, knowledgeable technician
Ann - Austin, TX
Leonardo ran tests and replaced motor to my brand new Whirlpool dishwasher. He was professional and knowledgeable. I am finally happy to have a dishwasher that cleans!
Great service, high labor costs
Eric - Georgetown, TX
Professional prompt service. Came with 1 year warranty on part. Had my water pump replaced on my laundry washer but was shocked when I was told labor would cost me $185 and it took him 20 minutes to install the part.
Great Service but a little pricey!
Ali - Austin, TX
Technician Tyler was very good and polite, Tyler has fixed other appliances for me at another house. He cleaned behind the dryer when we was finished. Tyler diagnosed the issuer, it was the fuse on my dryer which you price at $40 but it was $5-$8 online. Happy with the technician, but for such a small repair the company prices are a little high.
Sarah - Austin, TX
Great fast service
Lori - Horseshoe Bay, TX
I called them & they diagnosed icemaker issue within a few days & repaired
Prompt, great service at a reasonable price
Scott - Austin, TX
Very happy with the service I received.
Great service knew his product and performed repair in record time.
Andrew - Cottonwood Shores, TX
Great Service!! Friendly and very helpful Technician
Unit - Austin, TX
Was very happy with our service, Luis was very helpful. He called me before he arrived and was punctual. Will be using Appliance Express in the future.
Charlette Robinson - Leander, TX
The technician was great and did a great job
Dolores - Leander, TX
Arrived, even before scheduled time. Fast & Efficient!
Joe - Austin, TX
Very impressed with the technician and service.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on job for complaints of oven not heating. Test oven for voltage only getting 120v to unit. Test outlet and voltage correct installed with plug for outlet not supplying L2.
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Arrived on site to perform sealed system repair for refrigerator. Upon removing RC evaporator cover found oil present on cover and evaporator indicating a leak of refrigerant. RC evaporator, compressor, and filter dryer will all need to be replaced to complete repairs. Office to set a return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W11116006 (evaporator)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for ice bin intermittently dripping wont open and cant remove bin. Upon inspection I found the ice bin frozen shut. I hit the ice bin on each side to free it from the ice. I removed the ice bin and tested ice maker function. The test passed I also tested the ice bin motor and it tested good. I reached out to techline regarding the complaint and they advised me to replace the left side door to remedy issue. I also noticed a slight gap between the chassis and the inner liner of that left side where the ice maker is located. I siliconed the gap and advised the customer to watch it to see if that helps. Tech-line gave me a reference # of SR#7728491579. Ordering left side door (W11435344) office to RS due to part availability. ; ordrng 1 W11435344 (DOOR LEFT )
MICROWAVE WHIRLPOOL WMHA9019HZ2 "Arrived on site to inspect microwave not powering on. Upon further inspection, I found the unit power3s up and the display showing the date/time. I placed the unit in diagnostics showing no error codes. Tested the components and the unit is operating as designed. Tested the unit in normal use and it is operating as designed. I found the unit is not connected to WiFi. Home is still under construction and no internet in the home at the time of service. Recommended the customer connect the unit to WiFi and it they have problems connecting to call the Whirlpool WiFi team for assistance at which time, if theres mechanical issues, a new dispatch will be made and well come back to service. Job completed."
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for dented door and panel . Door and badge not needed only draw panel . Panel had scratch on it . Will need to reorder panel. Call to set return . No gas leaks detected at time of service . ; O-emld tckt
DRYER MAYTAG MEDC465HW0 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced thermostat and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR KITCHENAID KSSO48QMB01 "Arrived on site for customer complaint of unit not producing ice, and the UI control not functioning. ordrng 1 W10818296 (cntrl-elec) and 1 W10822580 (motor-evap)"
RANGE FRIGIDAIRE FGEH3047VFA Arrived onsite for the oven key pad not responding correctly. During testing found that the key pad is not responding properly. Will need to replace controller and PCB board. Ordering parts and office to schedule.; ordrng 1 5304523364 (CONTROLLER)
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site and replaced board diagnosed on previous visit, after replacement oven light is operating properly again, job complete"
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived onsite for the refrigerator liner cracked. During inspection found that the bottom right side liner is cracked. Used repair kit and adhesive to repair crack . Crack was repaired . Complete
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to inspect dishwasher for not drying upon inspection found the stopper still in disposal. Tapped out cap and tested. Drain achieved. Complete
FREEZER WHIRLPOOL WRF535SWHZ01 Arrived on site for refrigerator not cooling in both FC and RC. Tested and inspected unit and found compressor not running. Found start device clicking on and off. Removed failed start device and replaced with new and found doing the same thing tested capacitor on start device and tested good. Check voltage going to start device and voltage is good. Spoke with CS and was informed compressor is needed. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. SS repair. 2 hour job.; ordrng 1 SEENOTE (SS REPAIR) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 WPW10143759 (dryer)
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Arrived on site and installed new fill tube. Turned ice maker on and verified proper fill. Unit tests good. Job complete
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for poor washing . Found valve only letting a trickle of water in . Replaced valve . Ran diagnostics ,all checked normal. No water leaks detected at time of service.job complete"
WASHER MAYTAG MVWB835DW3 Arrived on site for washing machine that is not starting a cycle. Inspected unit and work area. Placed in service diagnostics and then the unit powered off. I tested voltage at the wall and found the unit receiving 3 V from hot to neutral (customer has a two prong outlet with a 3 to two prong converter). I tested the outlet using a vacuum and found the vacuum staying on for 30 seconds without tripping the outlet. Spoke with MS and was advised to replace the control and console. Replaced both and placed unit in service diagnostics. Ran an auto test and lid lock switch had a hard time locking the lid. Placed unit in service diagnostics again and found the unit showing an F5 E1 code. Replaced lid lock assembly and tested unit. Unit ran as designed. Unit did power off by itself again when putting in my screws. Placed unit in service diagnostics and found an F7 E0 (loss of power). Advised customer that she may have an intermittent voltage issue. Advised her to conta
WASHER WHIRLPOOL WTW8500DC5
WASHER MAYTAG MHW6630HC0 Arrived onsite for the washer with a loc error. During testing found that the the control lock was on. Disengage the control lock and washer tested good and no leaks detected.
REFRIGERATOR WHIRLPOOL WRS321SDHV01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, Dave dryer, and coupler and put unit in a vacuum. Unit held a vacuum for over seven minutes without dropping in pressure. Charged unit and compressor ran up to 145 psi on the high side and two psi on the low side. Released some pressure out of the high side and unit is running as designed. Call complete."
DISHWASHER WHIRLPOOL MDB8959SKW0 "Arrived on site to test unit for strange sound. Tested unit found broken impeller on drain pump. Replaced pump. Tested unit, unit works good. No leaks detected. Job complete."
WASHER MAYTAG MHW5630HW0 Arrived on job for complaints of leaks out dispenser. Replaced dispenser and tested all three hose connector no leaks.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Arrived to inspect ice maker not dispensing ice.Confirmed the complaint and found the motor was receiving voltage, bit not turning.Removed and replaced the motor, reassembled and unit tested as designed.Customer pointed out the deli drawer left hinge is defective and will need to be replaced.Researching and ordering the needed part. W10874836Office to reschedule with customer for return visit.; ordrng 1 W10874836 (END CAP LEFT )"
REFRIGERATOR WHIRLPOOL WRX986SIHZ "Arrived on site and inspected refrigerator and found ceiling lights in fresh food have failed and freezer light is out, replaced freezer light and all lights are now operating properly, job complete"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on job for complaints of water pressure low and drawer damaged. Customer to get filter for water issues. Drawer damaged will need to replace drawer.; ordrng 1 W10858802 (bin-freezr)
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for refrigerator no cool in both sections. Upon inspection I found a large amount of frost built up on the evaporator cover. I ran a diagnostics test and found the defrost sensor open. I steamed the ice off the evaporator and found the FC thermistor on the wrong line on the evaporator. I relocated the thermistor and taped it with a zip tie to secure it on the correct spot. I noticed the drain pan was over flowing so I vacuumed out the water. I also replaced the UI just in case. I advised the resident to keep an eye on the drain pan for overflow to prevent floor damage. The unit seems to be working as designed at this time. Job complete.
OVEN WHIRLPOOL WOS31ES0JS00 Arrived on job for complaints of no power. Checked and no power supply found breaker in off position. Turn on breaker and test oven. Oven heating properly.
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site and tested switches. Called tech line and spoke to Adrian #7728492027. Recommended inspecting entire harness for short. Pulled unit and found harness pinched between frame under capacitor and pinched again for harness to turntable and hood light. Unit will need new main harness to repair. Office to schedule return services due to harness is expart; ordrng 1 W11350916 (HARNESS, MAIN)"
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to replace sump and motor from previous diagnosis. Replaced sump and motor. Tested unit, unit works good. No leaks detected. Job complete."
WASHER MAYTAG WFW6620HC0 Arrived onsite for the washer leaking water and making a noise during the spin cycle. During testing found that one of hose clamps going to the drain pump was loose. Secured hose clamp and leak is gone. The noise the customer was hearing a normal spin cycle noise. Complete
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site for range panel being damaged. I removed the damaged panel and replaced with new. I tested the unit operations. He unit is operating as designed. Job complete.
WASHER WHIRLPOOL WETLV27HW0 "Arrived on site to inspect washer for not spinning, upon inspection found the control did not fix issues. Ordering harness and gearcase, will also need new shifter. ; ordrng 1 W10870910 (GEARCASE) and 1 W11028052 (HARNESS) and 1 W11028053 (HARNESS)"
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site and inspected refrigerator and found freezer temp is 2 degrees, ice production is good. Cycled icemaker and it dispensed ice in tray and refilled properly. Sent pictures and video to KB/AHS, Icemaker is operating as intended, job complete"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job for complaints of rack not working properly. Top rack adjuster kit and replaced wheels for bottom rack.
WASHER MAYTAG MVWC565FW1 found the shield underneath is full of oil meaning the gear case, cam, actuator, motor, belt, shield and screws are all saturated and will not operate properly causing the malfunction.Also ordering authorization.Needs more work CLAIMS NOTIFIED Office to reschedule with customer ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10721967 (CAM) and 1 W10913953 (ACTUATOR ) and 1 W11026785 (MOTOR) and 1 W11035751 (GEAR CASE) and 2 WP22001995 (SCREWS)s and 1 WPW10006384 (BELT) and 1 WPW10427633 (SHIELD)"
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Arrived on site and replaced control board and temperature sensors diagnosed on previous visit, customer has already thawed unit and recommended that it be allowed to Cool for 24 hours, job complete"
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site and tested operation. Found air returns both clogged with ice and condensation build up in fresh food section. Found gap between cabinet and liner at bottom hinge. Used food grade silicone to seal air gaps. Customer to leave unit off with doors open to all air vents to fully thaw and silicone to cure. Job complete
DRYER MAYTAG MEDX655DW1 "Arrived on site for dead dryer . Found thermal fuse had failed . Replaced fuse. Tested unit , unit is now operating and heating . Did recommend to customer to clean venting to outside . No lint build up at time of service. Job complete ."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and tested operation. Inspected gasket and found to be good. Found leak coming from door vent due to inner vent not locked into vent housing corrected issue and tested operation. Unit tests good. Job complete
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site for microwave tripping the breaking. I inspected the unit and work area. I found the diode was bad, and not reading properly. I replaced the diode, and tested the unit. The unit is now operating as designed. Job complete."
REFRIGERATOR KITCHENAID KBSN608ESS01 Arrived on site to diagnose lights out in refrigerator. Performed diagnostic and found 1 module out in freezer. Replaced module and retested. All lights came on and work as intended. Call complete.
WASHER MAYTAG MVW6230HW0 "Arrived on site for customer complaint of loud noise during wash cycle, found noise during agitation, I replaced gearcase, agitator, and drive pulley, calibrated unit, tested good."
REFRIGERATOR FRIGIDAIRE FFSS2314QS5A "Arrived on site to install previously diagnosed control, control housings and damper. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
REFRIGERATOR JENN-AIR JSC23C9EEM00 "Arrived on site to inspect fridge for dispensing unevenly, upon inspection found buildup in tubing, cleaned out tubing and found no issue with stream. Checked pressure and found no issues. Complete"
OVEN WHIRLPOOL WOD51EC7HB01 Arrived on site to install previously diagnosed parts. Inspected unit and work area clean or replace both blowers and tested unit. Upper oven was able to get 350° and bake while the number of reading aloud you need to get up to 200° in the pre-heat on the lower oven and the unit is working as designed. Call complete.
REFRIGERATOR JENN-AIR JS42NXFXDE "Arrived on site to diagnose refrigerator that lights were out in RC. Found 1 module dimmer then the rest and replaced module.
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site for a Refrigerator that has the top light out in the refrigerator compartment. Inspected unit and work area. Found freezer light out and refrigerator top lights out. Replace freezer module and all lights came back on. Tested unit door switches and all checked good. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WSF26C3EXY01 Arrived to inspect unit not dispensing water.Confirmed the complaint and found the housing was defective causing the dispensing issues.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
OVEN WHIRLPOOL WFE505W0HW2 "Arrived on site to inspect oven for not operating upon inspection found the oven dead with a burnt wire, repaired burnt wire and checked for all functions. No problems found. Complete"
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on job for complaints of display not shutting off. Found panel short keypad. After replacement test operation.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for no cool. Fans running,found compressor not powering on,power cycled unit no power to compressor,diagnosed a defective Orion control,installed a new Orion board,powered unit on compressor powered on."
REFRIGERATOR WHIRLPOOL KRFC300ESS03 "Arrived on site for no ice. Diagnosed frozen fill tube,defrosted fill tube ran icemaker through a cycle water filled icemaker"
UNKNOWN UNKNOWN 123456789
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Arrived to inspect mysterious beeping.Customer thought the beeping was coming from the refrigerator, but I discovered it was coming from the GE dishwasher.Customer advised the freezer compartment is not freezing food.I ran temperature checks of both compartments and got 25 in the freezer and 40 in the refrigerator compartment.Both condenser motor and evaporator fan motor ps are running.Compressor is running, but it is burning hot to the touch.Unit will need compressor, dye drier and access valve, sealed system tech and 2 hours.Ordering the needed parts.Office to reschedule with customer for return visit.Needs more work ; ordrng 1 876764 (VALVE) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (RESEARCH FOR ANY FORGOTTEN PARTS) and 1 W11209866 (COMPRESSOR ) and 1 WPW10143759 (UV DRIER)"
WASHER MAYTAG MVWX655DW1 Arrived on site for washer not operating properly. Tested and inspected unit and found new control failed as well as unit shaking a lot in spin. Found failed suspensions and oil on gearcase. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO CONTACT )
WASHER MAYTAG MVWC565FW1 "Arrived on site and broke off agitator and disassembled washer and found a large amount of buildup on wash tub. Sent pic to MS, replaced gear case, agitator, hub and cam kit. Washer still has no available water or drain connections and cannot be tested properly. Job complete"
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site for washing machine that is making a loud sound. Inspected unit and work area. Customer advised that the issue is with a loud sound when they first start the cycle. Started in normal cycle and found the drain pump kicking on before it would go into a fill. Customer advised that was the sound they were hearing. I advised him that this is a normal sound on these units. Placed unit in service diagnostics and found an F5 E2 (door lock error) and F0 E1 (load detected during the washer clean cycle) error codes. Placed unit in an auto test and unit ran as designed. Tested unit door lock several times and could not replicate fault. Advised the customer that if she wanted to replace her drain pump, we could. However, I could not guarantee how much quieter it would be.
REFRIGERATOR WHIRLPOOL WRF736SDAM12 "Arrived on site to inspect refrigerator leaking water. Upon further inspection, customer advised unit is leaking water from the back left side. Pulled the unit out and found where water had gotten on the back cover near the valve. Water from wall was turned off. When I turned the water on, the valve began to leak. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."
ICE MACHINE KITCHENAID KUIC15NRXS0 "Arrived on site for customer complaint of unit not making ice, found crack in water pan, I replaced water pan. Unit had slight drip from water pan connection at reservoir drain pump, customer is going to monitor unit and call us if there is a problem.
WASHER WHIRLPOOL MVWC415EW1 "Arrived to install previously ordered parts.Removed and replaced the gear case, wash plate, cam, panel, end caps, clips and valve.Reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.Customer thankful.Job complete"
DRYER WHIRLPOOL WED8200YW Arrived onsite for unit giving off a Smokey smell. Opened up unit. Found a bunch lint and hair on the interior. The lint and hair was near the element causing the lint smoke. Cleaned out lint and hair inside of unit. Tested unit. Unit test good. No issues at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for the refrigerator dispenser dripping water. During testing found that after getting water from the dispenser it drips a couple of times and then stops which is normal. Customer also had a complaint about the water not being cold when dispensing. Explained to the customer how the water reservoir will not have cold water all the time and the dispenser will drip a couple times after use.
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site to test unit for sparks and not heating. Tested unit found sparks coming from diode and magnetron, and burnt out capacitor.
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 "Arrived on site for report of refrigerator not making ice after last visit. On arrival found that the ice maker is making ice, but only filling bucket 1/3 of the way. Checked IR sensor and found the eye on the receiver board was loose and sagging. Replaced emitter and receiver boards. Retested and unit seems fine. Customer will follow up if ice production doesnt go up. Call complete."
DRYER MAYTAG MEDB835DW4 Arrived onsite for dryer that is making a noise as it spins. Inspected unit and work area. Tested unit and found noise being made as soon as you started the dryer. Removed front cover and access blower wheel. Found two sucks blocking the blower wheel from being able to turn. Remove stocks and tested unit. Found several rollers stuck and not moving properly. Replaced rollers and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL KRFC604FSS03 "Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found no power to compressor through regular operation or diagnostics. Replaced dispenser control with no change to operation. Main control, Orion control, and user interface will all need to be replaced at the same time to complete repairs. Office will need to set return appointment due to part availability.; ordrng 1 W11330486 (UI) and 1 W11336586 (ORION CONTROL) and 1 W11369712 (CONTROL)"
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site to diagnose one dishwasher not draining. Found several inches of black sludge in drain line, and drain pump sounded weak. Cleaned out drain hose and retested. Still not draining. Advised drain pump needed. Replaced drain pump and retested. Unit is now properly draining. Advised customer needs to clean filter. Call complete."
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for unit leaking. Test unit and found inner door damaged on right side and front panel damaged on right side and found tub frame damaged on right side.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the main control, paddle, and installed the gasket strip under the door gasket. I found that the strip made the door gasket seal worse due to the left side rail self closure not working correctly. I also found the RC center door mullion inner spring bad. The FC brackets and the RC center door mullion will need to be replaced. Ordering parts authorization, W11025614 rail-mulln, W10625067 bracket, & W10625068 bracket. ; ordrng 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 1 W10625067 (bracket) and 1 W10625068 (bracket) and 1 W11025614 (rail-mulln)"
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer not cycling properly. Ran diagnostics and found error codes for long fill. Tested water valve and cold water valve did not turn on and hot water valve did. Customer was also having issues with cycle selection . Replaced water valve assembly and control and calibrated washer and all functions tested fine and no leaks detected complete.
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Arrived on site to replace a damaged fresh food door. After opening the box to the new door I found the door was scratched up in multiple areas in the front side we will need to re-order a new fresh food door and Office will need to reschedule once we know when the door will be available; ordrng 1 LW10912126 (dor-fip)
RANGE WHIRLPOOL WFE525S0JS0 Arrived onsite for the oven panel is damaged. During inspection found that the top part of the panel is dented. Replaced panel with new and oven tested good . Complete
DRYER WHIRLPOOL MEDB750YW0 Arrived onsite for dryer not heating. Upon inspection I found the dryer tumbling but not heating. I tested the thermal fuse the high limit Tstat and the element. The element tested faulty so I replaced and tested the unit but still no heat. I spoke to techline and he directed me to the control to test voltage coming from the L1 and L2. The L2 was loosing voltage. I will need the motor and wire harness to complete repair. . Job complete.
DRYER MAYTAG MEDB835DW4 Arrived onsite for the dryer with a rag stuck in the blower housing. During inspection found that there is a rag stuck in the blower housing. Removed front panel and blower housing cover and was able to remove the rag. Put dryer back together and it tested good and heated up. Complete.
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site to follow up on loose FC door handle being loose, and cracked drawer. Found that FC handle set screws barely had any loctite on it and I reapplied new loctite fully in both screws. Handle is now tight and customer advised not to use handle until loctite is cured. Ordering new trivet due to broken bottom, to ship direct to customer. All is now working as designed. Call complete.; ordrng 1 W10887799D2C (trivet D2C)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to diagnose a refrigerator that is leaking from the ice dispenser. Tested unit and found icemaker fill cup frozen over and overflowing. Thawed icemaker fill cup and ice bucket. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for refrigerator making noise. Customer had recorded noise. Sound as if fan hitting something. Inspected unit and work area. Performed diagnostics mode and tested fan operation. Gained access to condenser fan and inspected. Found clear of objects. Gained access to evaporator fan. Found perfect frost pattern and no ice buildup. Added sound pad behind evaporator fan housing. Removed from ADC defrost to basic. Monitored unit in normal run mode. Found diffuser louder than normal. Removed diffuser and installed new. All operations tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site to inspect fridge for not producing ice, upon inspection found the water supply off. Turned on water and tested. No problems found. Complete"
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived onsite for the refrigerator ice maker fill tube frozen . Replaced ice maker , fill tube and it tested good and filled with water. Complete"
WASHER WHIRLPOOL WTW4950HW1 "Arrived to install previously ordered parts.Removed and replaced the motor, shield and 2 screws.Calibrated the unit and unit tested unit designed.All water lines were dry at the end of service.Job complete.See created notes."
DISHWASHER WHIRLPOOL KDTM404KPS Arrived on job for complaints of wet dishes. Instructed customer on settings and wet agent use. No leaks detected at time of service
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for previous issue where I advised customer to give us a call back if the problem keeps happening. I installed the console and control for display screen freezing. The unit is now working as designed. Talked to customer about connecting to WiFi. Job complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for ice maker/ door broken. Upon inspection I found the pads for the dispenser responding but not engaging the ice maker motor to dispense ice also not dispensing water. I opened the left side door and held the door switch down and tried to get water. The water dispensed and the ice dispensed. Will need a new door switch for repair. Ordering 2 just Incase (W11396033) switch x 2. ; ordrng 1 W11396033 (ROCKER SWITCH )
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for range tripping breaker. Tested and inspected unit and found failed power cord harness. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
WASHER WHIRLPOOL WTW7300DW "Arrived on site to inspect washer for loud noises during operation, upon inspection found the washer stator winding loose and helping with noise, will need stator along with gearcase parts. PLEASE SEND ALL PARTS OF DRIVE SYSTEM ; ordrng 1 W10579778 (STATOR )"
RANGE WHIRLPOOL WFC150M0EB2 "Arrived on site to install previously diagnosed and ordered parts. Due to the element & harness failure, I removed and replaced both and then found that the infinite switch for the back left burner was shorted out as well. Removed and replaced the switch and tested. Unit is operating as designed.
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived onsite to install previously diagnosed parts. I installed the spark module and tested unit. All burners are now igniting and have even flames. Unit is working as designed. Job complete.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and replaced pantry UI harness and inverter and compressor is running again. Recommended that customer allow it to cool for 24 hours before adding food, job complete"
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for water complaint. Called tech support per tech support normal operation due to limited water tubing in fresh food for cold water,per tech support if more then a cup of cold water is needed to use ice in the dispenserSR#7728479234"
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to inspect fridge for not making ice, upon inspection found the ice tube was frozen and facsia heater cut, replaced tube and tested. No problems found. Complete"
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site for customer complaint of ice build up on top part of freezer, found door was not sealing properly, I was able to adjust height of door to create better seal, unit tested good."
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Arrived on site for refrigerator leaking from ice maker. Tested and inspected unit and found failed valve and ice maker. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived onsite for cooktop center burner flame too low and not cooking food properly. Upon inspection I found the center burner with uneven flames and hissing. But seemed to be the correct height. I inspected the orf holder under the orifice and I found t very dirty and greasy which would cause a gas flow restriction making the hissing sound. Customer request that all orfice holders and burner heads be replaced as they are all very grimey. And could be contributing to low flames.I am ordering (W10611435) center orf holder (W10597166) left R left F orf holder x2 (W10594405) right front orf hold (W10594399) right rear orf hold (W10811599) center burner head (WP8286814) burner head left R left F x 2 (WP8286813) burner head Right R (WP8286815) burner head right F (W10819916) burner cap kit (W10758282) orf holder screw x 10. Requesting AUTHO for repair. Office to RS once repair is approved. ; ordrng 1 W10594399 (holder-orf) and 1 W10594405 (holder-orf) and 1
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice door, container, and coupling and tested unit. Unit is working as designed. Call complete."
OVEN WHIRLPOOL WFE515S0JS0 Arrived at apartment # 10303 for range having long preheat times. Inspected unit and work area. Tested voltage at terminal block and found L1 connected to neutral. Corrected wiring. Tested all operations. All tested good.
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Arrived on site to inspect fridge and install door due to icemaker problem. Installed door. Job complete
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site and tested operation. Found left front intermittently not igniting. Found burner head warped not allowing proper gas flow to igniter. Installed new burner head and tested operation. Unit tests good. Job complete
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for a refrigerator to possibly replace previous diagnosed sealed system parts. I confirmed a refrigerant leak in the evaporator at the factory bend in the tubing just below the weld joint on the suction side. I found the unit with 20 psi of pressure setting idle and in home position. I recovered the refrigerant. I replaced the evaporator and vacuumed the system. The system held a 30 psi vacuum. I charged the system with 6.00 ozs of R134A. I tested the unit and had a great frost pattern and the unit is working as designed. Call complete.
ICE MACHINE KITCHENAID KUID508ESS2 Arrived on site to diagnose a ice machine not making ice properly. After further inspection I found that there were no diagnostic errors but the water valve was overheating during the test cycle and not long enough water to pass through I replace the valve but in the process the fill line going into the valve would not properly disconnect from the quick connect the held it in place. I found that internally the water valves been overheating and causing certain parts to wear down so whenever I pull the hose out of the quick connect the Quick connect came with it and tore part of the hose we will need to return with the fill tub hose for the unit. .; ordrng 1 W11256498 (tube-water)
DISHWASHER KITCHENAID KUDS30IXSS6 Arrived on site for dishwasher that wont power on. Inspected unit and work area. Tested voltage at the junction box and found proper voltage. Tested voltage going to the console and found improper voltage. Replaced control and tested unit. Unit would not still turn on. Got authorization from the office to install control panel as well. Replaced control panel and tested unit. Unit ran as designed. Call complete.
REFRIGERATOR WHIRLPOOL KSSC48FMS Arrived on job to replace thermistor. Husband was home on this trip any clarification of the symptoms changed diagnostics. Will need to replace main control instead. After replacement test operation. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site and found water collecting in ice container and over flowing ice maker. Unit will need new regulator, water line, ice maker and dual valve to repair. ; ordrng 1 8212547RP (tube-water) and 1 WPW10341329 (water valve assy)"
FREEZER WHIRLPOOL WZF34X18DW03 "Arrived on site and found no refrigerant in low side of system or at drier. When cutting drier from unit I found that the solder joint at drier from heat loop has been soldered shut trapping all refrigerant. Installed new compressor, drier and stub. Vacuumed system to clear and test for leaks. Charged with 4.1oz 134a and tested. Unit cooling properly. Job complete"
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Arrived onsite for refrigerator no cool. Upon arrival I found the FC and RC with complete no cool but the compressor was running. There is no frost pattern present. Which indicates a faulty compressor or refrigerant leak somewhere in the sealed system. Ordering a sealed system repair. Requesting ss tech and 2 hour timeframe for repair. Ordering (W11209866) compressor (W11107829) drier (W11407409) evaporator (W10913906) access valve.s. ; ordrng 1 LOCKRING (LOCK RING ) and 1 W10913906 (coupler) and 1 W11107829 (DRIER ) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR )
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect freezer led issues.Confirmed the complaint and removed and replaced the module.Reassembled and unit tested to customers satisfaction.Job complete All water lines were dry at the time of service.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite to install previously diagnosed parts. I installed the dishwasher inner door and tested for leaks. No leaks detected during time of service. Job complete.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for burning smell . Heater is in good shape no foreign objects . Did find and recommended to tenet to have maintenance service exterior venting . Did find some lint build up in wall vent . No lint build up at time of service . No hazard found . Job complete .
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer tripping breaker. Upon further inspection, customer advised the unit is tripping the breaker during the last cycle which would be spin/drain. I placed the unit in diagnostics showing no error codes. Tested unit and it operated as designed. I placed the unit in drain/spin and when the unit would begin to spin ad just before it ramped up to high speed, the breaker would trip. I tested ohms to the drain pump and it was good, checked the motor and it was good, checked the capacitor and found it was bad. I am ordering the capacitor, motor & drain pump (just in case) and CNOTE-LSO FOR TRAINING and office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (LSO FOR TRAINING) and 1 W10890624 (motor-drve) and 1 W11162561 (CAPACITOR ) and 1 W11399437 (DRAIN PUMP)"
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site for fresh food not cooling properly . Found air Chanels clogged with ice . Evap fan not running . Replaced fan motor . Steamed out ice. Unit is now operating as designed . Job complete
RANGE WHIRLPOOL WFC315S0JS0 Arrived onsite to install previously diagnosed parts. I installed the range panel. I tested unit and is working as designed at this time. Job complete.
WASHER MAYTAG MVWX655DW1 "Arrived on site and inspected unit. Found oil leaking from gear case and has completely coated the motor, belt, cam and dust cover. Unit will need all 3 to repair due to the amount of oil on surfaces. ; ordrng 1 AUTHO (AUTHO) and 1 W11026785 (motor-drve) and 1 W11239857 (belt) and 1 WPW10427633 (pulley shield)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator not cooling. During testing found that cooling off was displayed on the UI. Miss accidentally turned the cooling off while trying to reset filter light. also customer had a complaint of the door handle coming off. Turned cooling back on and tighten up door handle and all functions tested fine. Complete
COOKTOP WHIRLPOOL SC8720EDB Arrived on site for cooktop down draft fan making noise. Tested operation and found fan not staying in place. Gained access to fan motor and removed to inspect. Found motor mounting screw had vibrated off. Was not able to find screw. Removed other mounting screw and matched up to truck stock screw. Installed screw and checked all other mounting screw. Assembled unit and tested operation. All tested good.
REFRIGERATOR WHIRLPOOL WRF535SWHW00 "Arrived on site ,replaced jazz control and dampener control. All checked normal in diagnostics . No water leaks detected at time of service. Job complete ."
MICROWAVE WHIRLPOOL AMV2307PFS4 Arrived on site and found filter board failed . Ordering filter board . ; ordrng 1 W10422269 (filter)
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Arrived on site for freezing in fresh food. With temp setting to lowest setting freezing in fresh food. Diagnosed a defective control and thermistor,installed a new control and thermistor"
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site and tested operation. Found wash motor running but sounds like plastic hitting impeller. Unit will need new wash motor assembly to repair. Installed new sump and motor assembly. Tested operation and found unit working properly. Job complete
WASHER WHIRLPOOL WTW4815EW1 "Arrived onsite for unit not washing clothes. Tested unit. Got motor fault, long fill, and main control error codes. The control had gone bad. Ordered part. Rescheduled with tenant.; ordrng 1 W11124765 (cntrl-elec)"
DISHWASHER KITCHENAID KDTM404EWH3 Arrived on site to replace sensor for dishwasher. Replaced sensor and ran full diagnostics resulting in no failures in unit. All is working properly at this time and no leaks were found at time of service.
REFRIGERATOR JENN-AIR JF42NXFXDE00 Arrived on job for complaints of mullion not attached at bottom. Reattached mullion.
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for dishwasher panel installed and a realignment after installing the front panel I found that the mounting brackets that need to be realigned were damaged and cannot be properly installed we will need to return with new mounting brackets in order to secure the dishwasher in the cavity hold that it sits in. ; ordrng 2 WP8269145 (brckt-mtg)s"
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for unit having debris in between glass. Looked at door. Saw debris inside of glass. Replaced door. No issues at this time. Job complete
REFRIGERATOR KENMORE 795.7504361 "Arrived on site for a defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,installed updated software. Powered unit on checked low side pressure good"
REFRIGERATOR KITCHENAID KRFF302ESS01 Arrived onsite for a refrigerator to replace the drier. I replaced the dye drier and vacuumed the system. The system held a 30 psi vacuum. I charged the system with 5.00 ozs of R134A refrigerant. I tested the unit and had good pressures and the unit was cooling and working as designed. There were no water leaks present at the time.of service. Call complete.
DRYER WHIRLPOOL WED560LHW1 Arrived onsite for top dented to unit. Saw dent to top. Replaced top. No issues at this time. Job complete
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for top dented to unit. Looked at unit. Saw dent to top. Replaced top. No issues at this time. Job complete
WASHER MAYTAG MVWB835DW0 "Arrived on site to inspect washer for not spinning or unlocking, during operation and testing found the pressure module not working correctly, replaced control board and tested. No problems found. Complete"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for door panel to unit having damage. lol at door. Saw dents in door panel. Replaced door panel. No issues at this time. Job complete
MICROWAVE IKEA IMH16XWS4 Arrived on site to test unit for not heating and sparking. Test unit and found bad mag cap and diode.
OVEN JENN-AIR JJW9830DDS "Arrived on site for customer complaint of lower oven not being able to run clean cycle. Found failed door switch, I replaced door switch, unit tested good. Also installed lights that customer had and checked temperatures in both ovens, unit tested good.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for damaged harness. Installed a new harness,found unit missing shut off arm extension installed a shut off arm extension from truck stock tested water to icemaker good. Any further issues unit will need shit off arm extension"
WASHER MAYTAG MVWC565FW1 "Arrived on site to diagnose washer that was leaving residue on clothes after wash. On arrival customer had showed me articles of clothing that had washed as well as pictures of others. Looks like the items were not adequately cycled and some small amounts of residue remained. Performed diagnostics and test cycles. Found valves filling strongly, agitation strong and crisp, unit spinning correctly. Found no mechanical faults with unit, unit is working as designed. Advised customer to review use and care guide and try a different soap and cycle options. No repair recommended, unit is functioning as designed."
WASHER AMANA NFW7300WW00 "Arrived on site for washer leaking at door. Inspected unit and work area. Found door bellow drain holes clogged. Found bellow needs to be cleaned. Removed front of bellow and cleared drain holes. Cleaned front of door and complete door bellow. Tested operation, found minor soap suds buildup. Spoke with customer on soap usage. All tested good, no water leaks detected. Paid in full on credit card."
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Arrived on site for leaking fridge . Replaced drain tube . Drain tube is free of any obstructions . No other water leaks detected at time of service. Job complete .
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site and tested operation. Found ice bin frozen in a block and ice under bucket. Found ice tray half full and ice cycles hanging from bail arm. Found ice maker calling for water before tray is in home position. Unit will need new ice maker to repair. ; ordrng 1 W11115534 (icemaker)
DRYER MAYTAG MED7100DC0 Arrived on job for complaints of not starting. Found relay on control board not closing. After replacement test operation.
WASHER KENMORE 110.2613241 Arrived on site for washer leaking water. Tested and inspected unit and found failed inlet valve. Attempted to remove failed part and found hot water valve at wall not working. Shut off water main and attempted to remove and found hot water supply still feeding water due to back pressure from water heater. Customer will need plumber to come fix hot water valve at wall before repairs can be made.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven not working. Upon further inspection, I attempted to place the unit in diagnostics and it failed. Once I was able to get it into diagnostics, I found the error codes F6E4. I cycled power and removed and replaced the main control and cycled power. Cleared the error code and tested. Unit is operating as designed. I recommended that the customer connect the unit to WiFi. Job completed."
RANGE WHIRLPOOL KGCU467VSS02 Arrived on site to test unit for possible propane leak on right front burner. Tested unit found small leak on right front tubing. Ordering part#W10810387(lp conversion) and pat#W10353141(right front tubing). Office to reschedule. ; ordrng 1 W10353141 (TUBING RIGHT FRONT ) and 1 W10810387 (LP CONVERSATION KIT)
WASHER MAYTAG MVWB855DC0 Arrived on site for washer error code and not operating properly. Tested and inspected unit and found failed water inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR KITCHENAID KSRB25QGSS01 "Arrived on site for customer complaint of unit not dispensing ice, found broken bracket. WP2180226
RANGE WHIRLPOOL WFC150M0EB0 Arrived on site to test unit for left front burner not working. Test unit and found burned switch and opened element. Replaced both parts test unit and unit test good job complete.
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site and inspected washer and found gearcase has failed, replaced it and washer it is operating properly and no longer making noise. No water leaks from connections at time of service, job complete"
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and inspected dryer and found no airflow through lint screen, remove the vent hose and there is water collecting in it, vent is blocked to the exterior and water is collecting in hose. Vent will need to be clear to correct issue, job complete"
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site ,replaced right side positioned . Upper rack is not sitting correctly . No water leaks detected at time of service. Job complete ."
REFRIGERATOR KITCHENAID KBFC42FTS04 Arrived on site to install new icemaker and optical eye. Installed new parts and retested. Unit is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for customer complaint of unit not dispensing ice, found frost build up around auger shaft and under ice bin. Instructed customer to clean the build every once in a while. After cleaning up frost build up, unit tested good. Ice door sealing properly, auger motor working properly."
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher leaving soap in unit. Tested and inspected unit and found no water getting in unit due to failed float switch housing not letting lever make contact with switch. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10195037 (float switch lever) and 1 WPW10316267 (SWITCH HOUSING )
WINE COOLER KITCHENAID KUBR204ESB01 "Arrived on site for loud noise. Compressor and fans running,no noise present,powered unit on compressor powered off correctly,let temps increased powered unit on compressor powered on no odd noises fans powered on no noise present"
DISHWASHER MAYTAG MDB8959SKB0 Arrived onsite for an F9E1. Tested unit. Drain will not come on at all. Called Techline. Used ohm meter to check. The blue and brown wires and got good ohm readings. Suggested that control board needs to be replaced. Got sr#7728482336. Ordered part. Rescheduled with customer ; ordrng 1 W11348053 (CONTROL BOARD )
OVEN KITCHENAID KEMS308SSS04 Arrived on job for complaints of broiler element damaged. Found the broiler element open will need to replace element. after replacement test operation.
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site for customer complaint of unit not dispensing ice, I found auger shaft was not making good contact with ice bin. I had to adjust the auger shaft coupler upwards to make contact with ice bin, unit tested good."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I opened the FC door and found the FC light not working. Checked the RC lights and found them not working. I removed and replaced the FC light and tested and all lights in the FC/RC are operating as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site and inspected washer and found rotor is loose after correcting, Discussed correct loading procedure, how to avoid unbalanced notes and correct soap usage. No water leaks from connections at time of service, job complete."
REFRIGERATOR KITCHENAID KFCS22EVMS8 "Arrived onsite to replace rail-mullion, switch, and gasket. Replaced 2 of 3 parts. Gasket was ordered wrong. Re ordered gasket. Rescheduled with customer.; ordrng 1 W10830046 (gasket-fip)"
REFRIGERATOR KITCHENAID KRFC302ESS02 Arrived on job for complaints of mullion not working. Found mullion damaged needs to be replaced. After replacement test operation. No leaks detected at time of service
WASHER WHIRLPOOL WET4027HW0 "Arrived on site for washer not spinning . Ran diagnostics and found latch not engaging . ; ordrng 1 2NDMAN"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator leaking and ice in freezer. Upon further inspection, the customer advised that there is water in the bottom of the refrigerator section and leaking into the freezer through the door gasket. I found that the RC evaporator drip pan drain hole is clogged and the defrosted water has nowhere to go. I pulled the unit from the wall and removed the ack panel to inspect the drain tube. Removed the drain tube and found it clogged with debris. Removed the debris and placed silicone around the edge of the drain tube to help seal the gap. Also found two spots on the back panel that have insulation void and are sweating badly. Advised the customer of my findings. Disassembled the RC section and removed the ice from the evap drip pan. Cleaned leftover water and reassembled the RC section. No water leaks observed at the end of service, job completed."