Service History 1796 - Appliance Express

Near Georgetown, TX 78628

Mike C.

Job Details: 03/27/2018

Kitchen Aid dishwasher KDTM354DSS4 Arrived to check unit for poor wash performance. Put unit into diagnostics and ran a automatic diagnostics cycle and found wash motor not pumping water. Found wash motor bad. Installed new wash motor and checked operation, checked good with no water leaks.

Near Round Rock, TX 78665

Jonathan S

Job Details: 03/27/2018

Whirlpool dishwasher model# WDT750SAHZ0. Unit will not work unless pressing up against door.

Near Killeen, TX 76543

Dona

Job Details: 03/27/2018

Arrived on site for ice build up. Found unit with good frost pattern no excessive build up. Ran unit through all tests. Bi-metal checked correctly, defrost heater checked good. Checked drip pan delivery tube all clear nothing building up not allowing for flow from freezer during defrost. Temperatures in fridge are 37 degrees where customer has set. Freezer is at 3 degrees. Airflow good from freezer to fridge. All water connections dry. Unit is working to spec at this time. Defrost is set to run every 8 hours on adc.

Near Georgetown, TX 78628

Cliff

Job Details: 03/27/2018

Whirlpool dishwasher WDF330PAHS1. Arrived on site to diagnose a dishwasher with a dented panel. Found front panel dented on lower center section. Replaced panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Waco, TX 76712

Mike G.

Job Details: 03/27/2018

MEDC215EW1, Arrived on site formunit will not start checked unit and found that the door switch is broken replaced door switch and checked and cleaned out all lent found from unit and tested unit and unit is now starting and heating unit checkef fine at this time....,

Near Waco, TX 76712

Mike G.

Job Details: 03/27/2018

Near Austin, TX 78739

Daniel A.

Job Details: 03/27/2018

KFCS22EVMS8 Not producing ice. Defective icemaker not advancing to harvest mode. Getting voltage. Replaced icemaker. Verified normal fill after service. Noisy damper control when energized. Replaced damper control. Defective gear motor. Normal operation after service. No air leaks detected

Near San Marcos, TX 78666

Diego G.

Job Details: 03/27/2018

Arrived on site. Replaced all controls on unit. Ran diagnostics testAnd checked all components., all functions tested OK. No leaks present. Job complete

Near San Marcos, TX 78666

Diego G.

Job Details: 03/27/2018

Arrived on site. Replaced all controls on unit. Ran diagnostics testAnd checked all components., all functions tested OK. No leaks present. Job complete

Near San Marcos, TX 78666

Diego G.

Job Details: 03/27/2018

Arrived on site. Replaced all controls on unit. Ran diagnostics testAnd checked all components., all functions tested OK. No leaks present. Job complete

Near Austin, TX 78717

Jonathan S

Job Details: 03/27/2018

Whirlpool refrigerator model # Not dispensing ice from dispenser. Arrived on site for refrigerator d

Near Austin, TX 78717

Jonathan S

Job Details: 03/27/2018

Whirlpool refrigerator model# GS5SHGXLS00

Near Killeen, TX 76543

Dona

Job Details: 03/27/2018

Arrived on site to check for resale. Ran unit dry as there are no water hookups. Unit had no save errors. Spun and drained correctly. Checked all water connections were tight and in place. Suspension on unit checks good did not go off balance. Spin speed in high no abnormal noises. all dry checks checked good.

Near Austin, TX 78731

Scott

Job Details: 03/27/2018

Arrived on site for DW not responding . Did check outlet and power cord connections to unit , both checked good . Found key pad not responding . Checked connections , did find a burn mark on UI board . Checked control , appeared to be fine . Replaced UI , unit did respond to commands . Ran diagnostics cycle , got stuck keypad error code . Unit ran diagnostics , every thing checked out normal . No water leaks detected at time of service . Job complete .

Near Austin, TX 78723

Joseph C.

Job Details: 03/27/2018

KDTE204GPS0 Arrived on site for “damaged dishwasher console” complaint. Inspected unit and found corner chipped, on console. Removed and replaced control panel. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Waco, TX 76710

Mike G.

Job Details: 03/27/2018

WTW4816FW2, Arrived on site for unit not spining out and getting off Balance, checked unit and found no error codes and recalibrated unit and ran test and unit ran all test fine talked to customer about how to load unit and how much HE soap to use checked unit for water leaks and no leaks found at time of srv..l. Unit checked fine at this time....

Near Waco, TX 76710

Mike G.

Job Details: 03/27/2018

Near Killeen, TX 76543

Dona

Job Details: 03/27/2018

Near New Braunfels, TX 78130

Diego G.

Job Details: 03/27/2018

Arrived on site. Check for handle issues. Found handles not secured by installers correctly. Adjusted handle and re-secured. Also verified icemaker cycling correctly. All functions tested OK. No leaks present. Job complete

Near New Braunfels, TX 78130

Diego G.

Job Details: 03/27/2018

Near New Braunfels, TX 78130

Diego G.

Job Details: 03/27/2018

Near Cedar Park, TX 78613

Jonathan S

Job Details: 03/27/2018

Maytag dryer model #MED6000AG0. Not able to remove lint catcher.

Near Austin, TX 78744

Daniel A.

Job Details: 03/27/2018

RTW4516FW2 Lid lock not locking/unlocking. Unable to enter diagnostic. Lid lock led flashing. Replaced control. Ran automtest. Normal operation after service Checked water inlet and drain hoses. No leaks detected

Near Austin, TX 78724

Joseph C.

Job Details: 03/27/2018

WRV986FDEM01 Arrived on site for “ice forming under drawers and French door not sealing” complaint. Per my previous diagnosis, removed and replaced mullion. Cleared drain line for fresh foods defrost tray. Unit is performing as designed. No leaks detected, at time of service.

Near Austin, TX 78724

Joseph C.

Job Details: 03/27/2018

Near Killeen, TX 76543

Dona

Job Details: 03/27/2018

Arrived on site for unit not drying clothes. Found dryer venting completely clogged off not allowing for air flow. Unit heats & tumbles removed clogged duct work. Showed customer airflow restrictions . Temperatures checked good after removing clog. Dryer vent clear.

Near Killeen, TX 76543

Dona

Job Details: 03/27/2018

Arrived on site for washer not advancing on cycle. Customer uses warm water on all loads. Found hot water hose on house side, kinked not allowing for water flow to satisfy pressure switch to move to next part of cycle. Unkinked hose, ran cycle through . Unit filled, agitated, drained and spun. No abnormal noises all water connections dry. Units water hoses are not stationary in wall they are exposed.

Near New Braunfels, TX 78130

Diego G.

Job Details: 03/27/2018

Arrived on site. Check for draining issues. Found unit not draining water. Remove bottom panel and found loose connection at drain pump. Re-position and reconnected drain pump connector. Ran diagnostic test, all functions tested OK. No leaks present. Job complete

Near New Braunfels, TX 78130

Diego G.

Job Details: 03/27/2018

Near New Braunfels, TX 78130

Diego G.

Job Details: 03/27/2018

Near Austin, TX 78731

Scott

Job Details: 03/27/2018

Kitchenaid dish washer , dented door

Near Austin, TX 78731

Scott

Job Details: 03/27/2018

Arrived on site for steam valve dripping . Found valve leaking . Ordering valve W11179718. Return 4/3 . For now water is disconnected from dryer . Unit is free from lint at time of service . Quick pic of pop.

Near Cedar Park, TX 78613

Wesley

Job Details: 03/27/2018

Arrived on site and found unit motor shorted. Replaced motor and tested. All checks good. No leaks at time of service. Unit operating as designed.

Near Copperas Cove, TX 76522

Steve C.

Job Details: 03/27/2018

Arrived on site for the unit has error code f9e1 long drain. Tested the unit and found the unit will not drain. Removed the water and removed the drain catch and found clothing items. Removed the items and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near New Braunfels, TX 78132

Daniel A.

Job Details: 03/27/2018

KERA807PSS02 F2e1 error code for shorted touchpad. Replaced touchpad /membrane. Left front element not heating. Verified resistance on element. Replaced left front infinite switch. Not supplying voltage to element. Normal operation after service

Near Austin, TX 78724

Joseph C.

Job Details: 03/27/2018

WFG320M0BW2 Arrived on site for “black smoke being produced from oven while in use” complaint. Inspected oven and found air shutter, on burner bar completely closed. Opened shutter. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Salado, TX 76571

Dona

Job Details: 03/27/2018

Arrived on site for not all clothes drying the same. Instructed customer on usage of sensor dry and timed dry. Verified temperatures, checked drum seal. Sensors reading correctly. Dryer duct clear, good air flow. All ops checked correctly.

Near Belton, TX 76513

Dona

Job Details: 03/27/2018

Arrived on site for no spin clothes still very wet at end of cycle. Found customer stated that had unit set to mixed loads found last cycle preset with no spin speed. Showed customer how to set control re spin speed. Verified fill, agitate, rinse, and spin. All operations check correctly. All water connections dry.

Near Belton, TX 76513

Dona

Job Details: 03/27/2018

Spoke to Garret at whirlpool tech- File number 7721599592. Found door to be warped in the center allowing for air flow within freezer causing frost build up. Used sealant on prior visit to stop ambient air flow. Did not work will need door, seal and nameplate. Sarah assisted with parts. Let customer know that our office will contact them once door is in. All water connections dry.

Near Round Rock, TX 78664

Nathaniel B.

Job Details: 03/27/2018

Model WTW5000DW1, Arrived on call for washer stops after filling with water and sensing, checked for error codes and got f0 e2 over suds condition which was the only error, ran auto diag. And all checked good, then ran calabration and then ran a normal cycle and it filled with water and adjatated,as it should, then ran auto test again and then checked for error codes again and all checked good, no parts needed, instructed customer that customer instructs are not covered, this is a useing to much soap issue to were it will cancel the cycle and polarity checks good at outlet, collected service fee of 99.99 plus tax which = 108.24, also leveled the machine due to leaning to the left and down a half inch on the back, know unit is level front to back and side to side, call complete

Near Round Rock, TX 78664

Nathaniel B.

Job Details: 03/27/2018

Near Kyle, TX 78640

Brandon

Job Details: 03/27/2018

Arrived on site for outer door panel stainless coming unglued, replaced outer door panel, unit tested good.

Near Austin, TX 78750

Cliff

Job Details: 03/27/2018

Kitchenaid dishwasher KDTE254ESS2. Arrived on site to diagnose a dishwasher with an upper rack that will not stay in position. Tested unit and found left side adjuster clip broken causing adjuster not too attach to rail. Replaced left side rack adjuster and tested unit. Found all is functioning properly at this time. No water leaks were found at time of service.

Near Kyle, TX 78640

Brandon

Job Details: 03/27/2018

Arrived on site for washing machine not draining I pulled unit out found bad drain pump power was getting to the drain pump from the control board but the pump was not activating. Ordering drain pump part number WPW10403802 water line were dry at time of service

Near Belton, TX 76513

Mike G.

Job Details: 03/27/2018

MFI2569YEM0, Arrived on site to install new water tank with filter head checked unit after repair and unit is now disp water checked unit for water leaks and no leaks found at timemof srv... unit checked fine at this time....

Near Belton, TX 76513

Mike G.

Job Details: 03/27/2018

Near Belton, TX 76513

Mike G.

Job Details: 03/27/2018

Near Belton, TX 76513

Mike G.

Job Details: 03/27/2018

Near New Braunfels, TX 78130

Daniel A.

Job Details: 03/26/2018

MEDB835DC3 Excessive vibration from dryer during use. Installed damper sound pads between rear panel/cabinet. Checked vent/belt/blower. Verified normal sound levels after heater energized. Instruct customer on venting/f

Near New Braunfels, TX 78130

Daniel A.

Job Details: 03/26/2018

MDB4949SDZ0 Excessive vibration/rattling from unit. Verified sump motor wash action normal sound. Drain pump impeller hitting foreign object. Removed drain pump. Checked drain hose. Ran wash cycle. Verified normal wash/action-sound level. Checked water inlet and drain hoses. No leaks detected

Near Hutto, TX 78634

Nathaniel B.

Job Details: 03/26/2018

Model WRF757SDEM01, Arrived on call for fridge light not working intermittenly, found deformed left hand door prior and not fully closing and creating moisture in ice room and compartment, installed left hand fresh food door and checked operations on door and all checked good and is know closing properly, no water leaks after repair, call complete.

Near Hutto, TX 78634

Nathaniel B.

Job Details: 03/26/2018

Near New Braunfels, TX 78130

Diego G.

Job Details: 03/26/2018

Arrived on site. Replaced terminal block. Ran oven and elements. Everything checked OK and oven reach temperature. Job complete

Near New Braunfels, TX 78130

Diego G.

Job Details: 03/26/2018

Arrived on site. Replaced terminal block. Ran oven and elements. Everything checked OK and oven reach temperature. Job complete

Near New Braunfels, TX 78130

Diego G.

Job Details: 03/26/2018

Arrived on site. Replaced terminal block. Ran oven and elements. Everything checked OK and oven reach temperature. Job complete

Near Temple, TX 76504

Dona

Job Details: 03/26/2018

Found valve mechanically open allowing for constant water to flow to icemaker. Major noise on valve. Water is in shut off position at this time so unit will not leak. All water connections are dry. Sarah assisted with reschedule and parts. Customer requested Friday 3/30.

Near Austin, TX 78727

Cliff

Job Details: 03/26/2018

Whirlpool washer WTW8040DW2. Arrived on site to diagnose a washing machine that is not completing spin cycle. Tested unit and found loose wire on clutch Molex connector causing intermittent function of clutch assembly. Rewired Molex connector properly and tested unit. Found all is now functioning properly and no water leaks were found at time of service.

Near Austin, TX 78737

Connor M.

Job Details: 03/26/2018

UMC5200BAS06 whirlpool microwave Arrived on site to test unit for not heating. Found customer had unit uninstalled and on countertop. Plugged unit in to test and found it working properly. Tested unit 3 times with wet paper towel for different lengths of time. Unable to duplicate issue. Unit working properly at time of service.

Near Temple, TX 76502

Dona

Job Details: 03/26/2018

Arrived on site for taking to long to dry, found customer needs to have household ducting cleaned. Dryer vent clear.temps checked good when not connected to house. House has restricted air flow. Found door seal starting to shred. Replaced, seal verified ops all checked good. Instructed customer to let adhesive cure before using dryer.

Near Austin, TX 78737

Connor M.

Job Details: 03/26/2018

WRF993FIFM00 whirlpool refrigerator Arrived on site to test unit for no ice and ff section too warm. Found ff evap frosted over. Will need new evap cover, control, and to return with two hours to perform full defrost along with thermistor svc pointer. Sw aporoved 3/28

Near Belton, TX 76513

Dona

Job Details: 03/26/2018

Arrived on site for no heat after self clean, found open fuse and open thermostat. Replaced both. Unit is now heating. Temperatures check good. All operations checked good.

Near Austin, TX 78727

Scott

Job Details: 03/26/2018

Arrived on site for bottom draw being blue and not SS like rest of unit . Found protective blue film still on draw . Removed film . No gas leaks detected at time of service .

Near Austin, TX 78727

Scott

Job Details: 03/26/2018

We electric range , small burner not heating

Near Buda, TX 78610

Brandon

Job Details: 03/26/2018

Arrived on site for no ice production, I put ice maker in to test found power was getting to icemaker but ice maker module is not working I replaced ice maker unit tested good all water lines were dry at time of service.

Near Austin, TX 78737

Luis

Job Details: 03/26/2018

Refrigerator-added adhesive to liner gaps

Near Kyle, TX 78640

Diego G.

Job Details: 03/26/2018

Arrived on site. Replaced drain pump. Ran diagnostic test, all functions tested OK. Collect remaining balance of $300.19. No leaks present. Job complete.

Near Kyle, TX 78640

Diego G.

Job Details: 03/26/2018

Arrived on site. Replaced drain pump. Ran diagnostic test, all functions tested OK. Collect remaining balance of $300.19. No leaks present. Job complete.

Near Kyle, TX 78640

Diego G.

Job Details: 03/26/2018

Arrived on site. Replaced drain pump. Ran diagnostic test, all functions tested OK. Collect remaining balance of $300.19. No leaks present. Job complete.

Near Harker Heights, TX 76548

Dona

Job Details: 03/26/2018

Arrived on site for no light in oven, found customer put factory bulb back in and unit had light. Pulled bulb and found filament hanging sometimes making contact but not always. Showed customer. Voltage checks good at bulb assy. Customer will need to replace bulb. All other ops check good.

Near Leander, TX 78645

Cliff

Job Details: 03/26/2018

Whirlpool washer WTW8000BW0. Arrived on site to diagnose a washing machine that is making a loud noises during spin. Tested unit and found all parts and components working properly but bearing in unit louder than normal. Bearing has not failed and is not causing any mechanical failures to washer at this time. Noise are not covered under home warranty policy unless caused by a failed part. No repairs to be done at this time as unit is fully functional. No leaks were found at time of service.

Near New Braunfels, TX 78132

Daniel A.

Job Details: 03/26/2018

JDB9000CWP2 Detergent dispenser not closing. Removed detergent door. Reinserted seal for dispenser. Verified normal open/closure. Checked water inlet and drain hoses. No leaks detected. Normal operation after service

Near Austin, TX 78735

Connor M.

Job Details: 03/26/2018

WED7590FW0 whirlpool dryer Arrived on site to repair unit for excessive noise. Found rear panel loose from cabinet. Corrected issue by bending panel back into place. Unit working properly. Instruct on proper venting and fire hazard.

Near Austin, TX 78735

Connor M.

Job Details: 03/26/2018

WRT541SZDM00 whirlpool refrigerator Arrived on site to test unit for frosting in freezer. Found forst build up upper left hand corner. Found corner on liner on door sparating from stainless. Will need new door. Corner cap needs replaced. Unit has already been siliconed. Office to schedule directly.

Near Austin, TX 78735

Connor M.

Job Details: 03/26/2018

WMH31017FS0 whirlpool microwave Arrived on site to test unit for door issue. Found fsilure in switch mechanism. Replaced all switches and interlocks. Unit working properly at time of service.

Near Georgetown, TX 78633

Mike C.

Job Details: 03/26/2018

Kitchen Aid Refrigerator KBFO42FTX02 Arrived to install new control kit. Checked operation and unit checks good. No water leaks were found on unit.

Near Salado, TX 76571

Dona

Job Details: 03/26/2018

Arrived on site for loud vibrational noise during rotations, found idler pulley had separated from bearing shaft causing excessive noise. Replaced idler pulley. All rollers checked good. Temperatures checked good. Dryer vent clean.

Near Pflugerville, TX 78660

Nathaniel B.

Job Details: 03/26/2018

Model MVWB765FW1, Arrived on call for noise complaint from washer when agitation, checked for error codes and got f0 e3 which is overload, f7 e8 which is motor and stator are over temp, Opened the bottom of washer and found shavings in clutch and teeth on gearcase warn down and chipped off on bottom end of shaft, skyped office parts and talked to jordan and will reschedule for 3/29/18, no water leaks at time of call.

Near Pflugerville, TX 78660

Nathaniel B.

Job Details: 03/26/2018

Near Austin, TX 78733

Luis

Job Details: 03/26/2018

Refrigerator-replaced led control

Near Austin, TX 78733

Luis

Job Details: 03/26/2018

Refrigerator-replaced led control

Near Kyle, TX 78640

Diego G.

Job Details: 03/26/2018

Arrived on site. Check for light issues. Found loose connection at socket for light. Re-position and reconnected connector for socket. All functions tested OK. No leaks present. Job complete

Near Kyle, TX 78640

Diego G.

Job Details: 03/26/2018

Arrived on site. Check for light issues. Found loose connection at socket for light. Re-position and reconnected connector for socket. All functions tested OK. No leaks present. Job complete

Near Kyle, TX 78640

Diego G.

Job Details: 03/26/2018

Arrived on site. Check for light issues. Found loose connection at socket for light. Re-position and reconnected connector for socket. All functions tested OK. No leaks present. Job complete

Near Round Rock, TX 78681

Jonathan S

Job Details: 03/26/2018

Whirlpool refrigerator model # WRX988SIBM01 Not making ice.

Near Buda, TX 78610

Brandon

Job Details: 03/26/2018

Arrived on site for washer not draining, put unit into diagnostic mode, found e01 f09 error code, unit not draining. I removed top panel, control panel, door panel, and found clog in drain filter, I removed the clog, unit tested good. Water lines were dry at time of service.

Near Buda, TX 78610

Brandon

Job Details: 03/26/2018

Arrived on site for dryer not heating properly and unit making a clicking noise. I pulled unit out and and removed vent hose, I tested temperature at exhaust, temperature tested good. I showed customer a clog in the vent that we could see on the roof, instructed customer to have the vent cleaned, I left the unit unplugged and instructed customer not to use.

Near Holland, TX 76534

Dona

Job Details: 03/26/2018

Arrived on site for unit leaking from door. Found delivery tube standpipe partially dislodged from sump assembly allowing for water to push straight onto door. Allowed unit to drip out of the door on left side. Reseated standpipe. Verified no leaks. All water connections dry.

Near Holland, TX 76534

Dona

Job Details: 03/26/2018

Near Austin, TX 78732

Paul

Job Details: 03/26/2018

KitchenAid Dishwasher Model KDTE254ESS2; Arrived onsite for the dishwasher that is not starting. Mr stated that is is filling with water but not draining. I checked stored error codes and had an F8E1, F8E4, F5E1, & F6E4. I could hear the drain pump running but making a lot of noise. I found the drain pump with a piece of glass inside it. I removed the glass and tested the machine. The unit is working as designed.

Near Round Rock, TX 78665

Nathaniel B.

Job Details: 03/26/2018

Model WRF992FIFM00, Arrived on call for no cool in both compartments, installed compressor, non uv drier and stub and pulled in to a vaccum for 15 min. And held for 15 min, evap coils and valve not needed, unit is pulling down in temp, customer to allow for 24-48 hours for proper cooling, no water leaks at time of call, call complete.

Near Round Rock, TX 78665

Nathaniel B.

Job Details: 03/26/2018

Near Austin, TX 78745

Connor M.

Job Details: 03/26/2018

WMH32L19AS0 whirlpool microwave Arrived on site to test unit for no power. Found fuse checked fine. Diagnosed bad control board. Control getting voltage but not responding. Ordering filter board if needed. Control is expart, office to schedule directly.

Near Georgetown, TX 78633

Mike C.

Job Details: 03/26/2018

Whirlpool vent hood UXT4230ADS2 Arrived to find fan not turning on. Found motor bad on unit. Installed new fan motor and checked operation, checked good.

Near Austin, TX 78703

Luis

Job Details: 03/26/2018

Ice machine-KUIX305ESS1-replaced fan motor and pump assembly

Near New Braunfels, TX 78132

Daniel A.

Job Details: 03/26/2018

WDF540PADM2 Not heating. Ran diagnostic. Error code 7-1 for open heater circuit. Verified defective heater. Replaced heater. Verified no leaks. Normal operation after service

Near Austin, TX 78748

Connor M.

Job Details: 03/26/2018

WRS325SDHZ whirlpool refrigerator Arried on site to defrost drain pan and replace drain tube. Defrosted and replaced part. Unit working properly. No leaks detected.

Near Austin, TX 78754

Scott

Job Details: 03/26/2018

Arrived on site for thumping noise and squeaking noise . Found heater box bottom bracket was allowing the heater box to shift left to right causing the metal to rub and squeak. Readjusted bracket . Unit no longer makes noise . Job complete no lint build up at time of service .

Near Austin, TX 78732

Paul

Job Details: 03/26/2018

KitchenAid Dishwasher Model KUDE70FXSS0. Arrived onsite for the dishwasher that is leaking water. I replaced the tub gasket that was found defective on the previous visit. I tested the machine and it is working as designed. There were no water leaks present at the time of service. Call complete.

Near Temple, TX 76502

Dona

Job Details: 03/26/2018

Arrived on site for replacement of broken cooktop. Replaced cooktop. Checked all burners. All ops checked good customer paid with card.

Near Kyle, TX 78640

Brandon

Job Details: 03/26/2018