Near Georgetown, TX 78628
Thomas L.
Job Details:
05/29/2018
Arrived on site for no operation. Found defective control. Replaced and tested. Water connections we re all dry.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/29/2018
Model WRT519SZDM02, Arrived on call for condensation on gasket and cabinet, found condensation building up from lower freezer door and has water coming out of the insulation of the freezer door, will need to order freezer door which comes with gasket, instructed customer door orders take 6 to 8 weeks, office will reschedule with customer.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/29/2018
Model WRT519SZDM02, Arrived on call for condensation on gasket and cabinet, found condensation building up from lower freezer door and has water coming out of the insulation of the freezer door, will need to order freezer door which comes with gasket, instructed customer door orders take 6 to 8 weeks, office will reschedule with customer.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/29/2018
Model WMH31017FS0, Autho Wexs700epl2 ,Arrived on call for microwave not heating, found microwave is not heating, and is only drawing 1.0 watts but found no malfunction with switches and interlocks , will order diode and transformer, and will use mag and cap on return if needed, skyped office parts and talked to chase and will reschedule for 5/31/18
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/29/2018
Model WMH31017FS0, Autho Wexs700epl2 ,Arrived on call for microwave not heating, found microwave is not heating, and is only drawing 1.0 watts but found no malfunction with switches and interlocks , will order diode and transformer, and will use mag and cap on return if needed, skyped office parts and talked to chase and will reschedule for 5/31/18
Near Georgetown, TX 78633
Dona
Job Details:
05/29/2018
Arrived on site for left front burner clicking, found switch at an angle causing knob to show at high on ignite. Adjusted switch, verified unit is working correctly. Unit is igniting correctly no longer clicking. All burners igniting and burning correctly. All parms check good.
Near Georgetown, TX 78633
Dona
Job Details:
05/29/2018
Arrived on site for not all burner igniting, found spark module will need replaced, tech did clean under flame spreaders and caps.
Spark module-216.07
Labor-pr590-239.99
Total of 493.68
Customer would like to think about repair. Tech collected diagnosis fee of 108.24 on card.
Near Austin, TX 78739
Kevin
Job Details:
05/29/2018
Arrived on site and diagnosed cooktop and found every inspected part responsible for any function would need to be replaced to ensure cooktop operates properly. Every electrical and physical connection is failing due to the age of the cooktop. Blower wheel, blower wheel mounting screw, blower wheel mounting collar, All 4 heating elements, Grill pan receptacles, all for infinite switches and accompanying harnesses. A complete and total rebuild would be needed to ensure cooktop is operating properly and this is not cost-effective as well as due to the age of the cooktop likelihood of finding the correct parts is not good.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/29/2018
Model WMH31017HS1, Arrived on call for microwave vent fan not pulling enough cfms, called whirlpool tech line and spoke to Dustin file number 7722093524 damper is opening and closing properly and cut out in cabinet is correct, per whirlpool tech line inspector is not testing cfms correctly or meter is bad, builder to verify that inspector is testing cfms correctly and if he is test unit uninstalled and or verify that he is testing properly and if is faulty meter, microwave vent fan is rated at 300 cfm which is the smallest in production, talked to inspector and they will setup on all of these checking the unit uninstalled, call complete.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/29/2018
Model WMH31017HS1, Arrived on call for microwave vent fan not pulling enough cfms, called whirlpool tech line and spoke to Dustin file number 7722093524 damper is opening and closing properly and cut out in cabinet is correct, per whirlpool tech line inspector is not testing cfms correctly or meter is bad, builder to verify that inspector is testing cfms correctly and if he is test unit uninstalled and or verify that he is testing properly and if is faulty meter, microwave vent fan is rated at 300 cfm which is the smallest in production, talked to inspector and they will setup on all of these checking the unit uninstalled, call complete.
Near Lakeway, TX 78738
Brandon
Job Details:
05/29/2018
Arrived on site for unit leaking right after unit was installed. I removed unit, found drain pump was faulty and leaking. I replaced drain pump and hose, unit tested good.
Near Austin, TX 78739
Kevin
Job Details:
05/29/2018
Arrived on site and inspected unit and found turntable plate is skipping during operation. Removed lower panel and found motor and coupler are not connected properly. After correcting mounting noise has stopped, job complete
Near Georgetown, TX 78633
Dona
Job Details:
05/29/2018
Arrived on site for noise throughout cycle, found gearcase is creating chirping noise. Will need new spanner nut and thrust washer,and clutch assembly with gearcase. Found customer using hot water which is causing condensation under lid. Not abnormal, all water connections are dry. Unit is draining properly no error codes. Will need 2 hours repair, cnotes. Jordan assisted office will need to reschedule customer. Customer showed POP as 10/21/17.
Near Austin, TX 78738
Brandon
Job Details:
05/29/2018
Arrived on site for dryer not heating, found thermostat needed replacing, I replaced thermostat, tested good.
Near West Lake Hills, TX 78746
Luis
Job Details:
05/29/2018
Refrigerator-replaced auger motor assembly and enclosure installed ice door kit
Near Georgetown, TX 78633
Dona
Job Details:
05/29/2018
Arrived on site for unit not always spinning, found normal cycle set at no spin speed. Filled unit with clothing and ran through complete rapid wash, verified unit is going through full cycle with spin. All operations checked good. Instructed customer on spin speed selection. All water connections dry. Unit checks good.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/29/2018
Model WMH31017HS1, Arrived on call for fan blows but not at correct speed, called whirlpool tech line and talked to Kurt file number 7722090230, and was instructed to have builder remove the microwave from over the range and test cfm’s with it uninstalled and will need contact info for who ever is doing the cfm check and how they are checking the cfm’s due to normal check filter is holding paper up to the bottom of the microwave and checked venting at top of microwave and damper door is opening and closing as it should., so builder will need to contact us with this info to verify if it is being properly done , builder had this info the guy that checked the cfm is rick his contact phone number is 5129925847, i do not have a cfm checker, builder will need to have unit uninstalled and have unit tested uninstalled per whirlpool tech line and senior tech gc.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/29/2018
Model WMH31017HS1, Arrived on call for fan blows but not at correct speed, called whirlpool tech line and talked to Kurt file number 7722090230, and was instructed to have builder remove the microwave from over the range and test cfm’s with it uninstalled and will need contact info for who ever is doing the cfm check and how they are checking the cfm’s due to normal check filter is holding paper up to the bottom of the microwave and checked venting at top of microwave and damper door is opening and closing as it should., so builder will need to contact us with this info to verify if it is being properly done , builder had this info the guy that checked the cfm is rick his contact phone number is 5129925847, i do not have a cfm checker, builder will need to have unit uninstalled and have unit tested uninstalled per whirlpool tech line and senior tech gc.
Near Austin, TX 78717
Lou
Job Details:
05/29/2018
arrived on site to inspect ice maker not dispensing ice. Upon further inspection, I found ice buildup under the ice bin on the arm and also on the dispenser motor. After getter the ice buildup off, I found that nine screw test holds the arm in place under the ice bin had come loose and was not allowing the arm to turn and move the ice around to dispense. I tightened the screw and tested the unit and the unit operated as designed. No water leaks observed during service.
Near Austin, TX 78717
Lou
Job Details:
05/29/2018
arrived on site to install previously diagnosed and ordered parts. Removed and replaced the right door trim and the vent trim and tested door. Door functions is properly. No gas leaks detected during service.
Near Kempner, TX 76539
Steve C.
Job Details:
05/29/2018
Near Austin, TX 78744
Kevin
Job Details:
05/29/2018
Arrived on site and inspected dishwasher and found control has burnt, took one picture. At minimum control board and control panel will need to be replaced to correct issue. Quoted customer for Control panel $86.06, control board $218.64, initial service visit covered by manufacturer, remaining labor Full return visit would need to be collected as well. Customer will not be continuing with repair at this time. No water leaks from connections at time of service.
Near Georgetown, TX 78626
Thomas L.
Job Details:
05/29/2018
Arrived on site for broken lid switch. Upon inspection I found that the latch bezel cracked and latch came loose. Replaced lid latch and tested unit. All operations were normal. All water connections were dry.
Near Salado, TX 76571
Dona
Job Details:
05/29/2018
Arrived on site for no tumble during dry cycle. Found belt snapped in half and idler pulley worn down on motor, will need to replace belt and idler pulley. Ohmd heater, and thermostats all checked within spec. Jordan assisted with reschedule and parts 5/31/18. Cleared lint ducting clear.
Near Georgetown, TX 78628
Lou
Job Details:
05/28/2018
arrived on site to inspect dishwasher not displacing soap tablets. Upon further inspection, I found that the detergent dispenser latch was not operating as designed. When the dispenser would engage to open, the door latch was sticking and not allowing the tablets to fall out during cycle. Also found that the grate over the drain is broken and needs to be replaced. Both of the racks are rusted badly and will need to be replaced as well and customer will discuss with landlord on ordering new racks, at which time, the customer will contact office to order. Office to order dispenser latch kit, spring, dowel rod, dispenser door, and grate and schedule return with customer. No water leaks observed during service.
Near Taylor, TX 76574
Nathaniel B.
Job Details:
05/28/2018
Model WRS321SDHB00, Arrived on call for dent on right hand fresh food door, replaced right hand fresh food door and all checks good, no water leaks after repair, call complete.
Near Taylor, TX 76574
Nathaniel B.
Job Details:
05/28/2018
Model WRS321SDHB00, Arrived on call for dent on right hand fresh food door, replaced right hand fresh food door and all checks good, no water leaks after repair, call complete.
Near Hutto, TX 78634
Nathaniel B.
Job Details:
05/28/2018
Model WRX735SDBM00, Arrived on call for ice maker not making ice at all, found 122 ac volts to ice maker but ice maker is not cycling, jumped t-h and ice maker still did not cycle, will need ice maker ,ice maker 102.80, svc/labor rf360 169.99 which =272.79 plus tax 22.51 which =295.30, customer approved est., installed ice maker and ice-maker cycled and filled with water, collected full balance of 295.30, no water leaks after repair., call complete.
Near Hutto, TX 78634
Nathaniel B.
Job Details:
05/28/2018
Model WRX735SDBM00, Arrived on call for ice maker not making ice at all, found 122 ac volts to ice maker but ice maker is not cycling, jumped t-h and ice maker still did not cycle, will need ice maker ,ice maker 102.80, svc/labor rf360 169.99 which =272.79 plus tax 22.51 which =295.30, customer approved est., installed ice maker and ice-maker cycled and filled with water, collected full balance of 295.30, no water leaks after repair., call complete.
Near Waco, TX 76706
Mike G.
Job Details:
05/28/2018
WDF330PAHS1, Arrived on site for unit now cleaning, checked unit and found that the motor and pump is not turning on replaced motor and pump and checked unit and unit is not washing checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time....
Near Waco, TX 76706
Mike G.
Job Details:
05/28/2018
WDF330PAHS1, Arrived on site for unit now cleaning, checked unit and found that the motor and pump is not turning on replaced motor and pump and checked unit and unit is not washing checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time....
Near Hutto, TX 78634
Thomas L.
Job Details:
05/28/2018
Arrived on site for noisy operation. The customer is hearing the popping of the harvest cycle which is normal. All water connections with dried.
Near Round Rock, TX 78664
Nathaniel B.
Job Details:
05/28/2018
Model WRS325FDAM04, Arrived on call for unit not dispensing ice, found auger motor seezed but still has proper power to it so installed auger motor and tested and is able to dispense crushed and cubed ive know, also sealed were inside liner meets outer cabinet on both sections and reformed freezer door gasket with heat so is know sealing, customer to leave freezer door closed for 1-2 hours so gasket can cool, call complete, no water leaks at time of call.
Near Round Rock, TX 78664
Nathaniel B.
Job Details:
05/28/2018
Model WRS325FDAM04, Arrived on call for unit not dispensing ice, found auger motor seezed but still has proper power to it so installed auger motor and tested and is able to dispense crushed and cubed ive know, also sealed were inside liner meets outer cabinet on both sections and reformed freezer door gasket with heat so is know sealing, customer to leave freezer door closed for 1-2 hours so gasket can cool, call complete, no water leaks at time of call.
Near Temple, TX 76502
Dona
Job Details:
05/28/2018
Arrived on site for no ice production, found ice maker motor stalled. Replaced ice maker. Verified operations unit checks good. All water connections dry.
Near Liberty Hill, TX 78642
Lou
Job Details:
05/28/2018
arrived on site to inspect washer not completing cycle. Upon further inspection, I placed the unit in diagnostics and tested. Unit showed error code F0E5 and F7E9 at the end of test mode. I found that the rotor bolt was loose and I tightened it. Also, the unit was badly off balance. I placed the unit in diagnostics and cleared the error codes and tested again. Unit operated as designed. The floor was not level and the unit rocked badly. I could not level the unit due to this and advised the customer that they would need to level the floor before the unit could be leveled. I explained how to level the unit once the floor was leveled. No water leaks observed during service.
Near Temple, TX 76502
Dona
Job Details:
05/28/2018
Arrived on site for no spin, found seized motor and bad capacitor. Re calibrated unit, verified spin operation 2 times, Verified cycle operation. All water connections dry. No errors after motor and capacitor replacement.
Near Temple, TX 76502
Dona
Job Details:
05/28/2018
Arrived on site for not cooling properly in both sections, found unit was set in Celsius and was set 10 degrees higher in fridge and freezer. Temperatures in fridge were 40 degrees, freezer was at 9 degrees. Set unit back to Fahrenheit at recommended setting. Ice is producing at normal level, good frost pattern. All water connections dry.
Near Temple, TX 76502
Dona
Job Details:
05/28/2018
Arrived on site for not cooling properly in both sections, found unit was set in Celsius and was set 10 degrees higher in fridge and freezer. Temperatures in fridge were 40 degrees, freezer was at 9 degrees. Set unit back to Fahrenheit at recommended setting. Ice is producing at normal level, good frost pattern. All water connections dry.
Near Round Rock, TX 78664
Nathaniel B.
Job Details:
05/28/2018
Model WTW5000DW1, Arrived on call for hot water solenoid is leaking water, replaved valve and checked operation and no leaks after repair, call complete.
Near Round Rock, TX 78664
Nathaniel B.
Job Details:
05/28/2018
Model WTW5000DW1, Arrived on call for hot water solenoid is leaking water, replaved valve and checked operation and no leaks after repair, call complete.
Near Round Rock, TX 78665
Thomas L.
Job Details:
05/28/2018
Replaced million rail as it’s bottom section cracked off and was no longer sealing properly. Replaced upper shelf as it would not lock into rail fully. All water connections were dry.
Near Georgetown, TX 78626
Thomas L.
Job Details:
05/28/2018
Arrived on site for noisy operation and improper temperatures. Found freezer at 18° and very Noisey. Found door not closing properly thus causing over-icing on evap. Defrost and unit is now operating properly with no water leaks.
Near Liberty Hill, TX 78642
Lou
Job Details:
05/28/2018
arrived on site to inspect oven only getting to 250 degrees. I placed the rack in the middle and placed my thermal couple in the center of the rack. I started the oven on bake at 350 degrees standard preheat and began my readings. First reading at 350 degrees was 317. Peak reading was 328. Reading at first drop in temp was 296. Final peak reading was 407. Final drop reading was 341. Average of readings was 343 degrees. I advised the customer of my findings and that the unit is good. Job completed.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/28/2018
Model MVWB835DW3, Arrived on call for bad water valve in unit, per previous techs diag., rechecked previous techs diag. And found bad valve, replaced water valve and checked operation and all checks good, call complete, no water leaks after repair.checked for prior error codes and got F3 e2 which is water temp inlet fault, and f0 e3 which is overload error, f8 e1 which is long fill error, f0e4 which is spin limited by water temp. Ran calibration and then ran each test in diag. And then rechecked for error codes and found none. Call complete, no water leaks after repair.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/28/2018
Model MVWB835DW3, Arrived on call for bad water valve in unit, per previous techs diag., rechecked previous techs diag. And found bad valve, replaced water valve and checked operation and all checks good, call complete, no water leaks after repair.checked for prior error codes and got F3 e2 which is water temp inlet fault, and f0 e3 which is overload error, f8 e1 which is long fill error, f0e4 which is spin limited by water temp. Ran calibration and then ran each test in diag. And then rechecked for error codes and found none. Call complete, no water leaks after repair.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/28/2018
Model NED4655EW1, Arrived on call for dryer will not start at all its completely dead when trying to start it, found that the outlet has improper voltage, found from l1 to l2 has only 1.2 ac volts but if checking from each to ground has 122 ac volts, customer to contact electrician to have outlet and breaker checked to verify which one is bad, see note. Not able to test dryer vent and element and fuses all checked good, call complete.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/28/2018
Model NED4655EW1, Arrived on call for dryer will not start at all its completely dead when trying to start it, found that the outlet has improper voltage, found from l1 to l2 has only 1.2 ac volts but if checking from each to ground has 122 ac volts, customer to contact electrician to have outlet and breaker checked to verify which one is bad, see note. Not able to test dryer vent and element and fuses all checked good, call complete.
Near Waco, TX 76707
Mike G.
Job Details:
05/28/2018
NTW4516FW2, Arrived on site for unit will not go pass wash checked unit and found that the unit is not getting cold water unit will need water valve replaced ordering part checked unit for water leaks and no leaks found at time of srv....
Near Waco, TX 76707
Mike G.
Job Details:
05/28/2018
NTW4516FW2, Arrived on site for unit will not go pass wash checked unit and found that the unit is not getting cold water unit will need water valve replaced ordering part checked unit for water leaks and no leaks found at time of srv....
Near Georgetown, TX 78628
Thomas L.
Job Details:
05/28/2018
Arrived on site for fill.found defective inlet water valve. No leaks after repairs.
Near Leander, TX 78641
Lou
Job Details:
05/28/2018
arrived on site to inspect condensation and ice buildup in the fc. Upon further inspection, I found that there was ice buildup on the fc Evap cover, top of the fc, and on the sides as well as, the drawers. I found that there was a gap in the door gasket that was creating the issue. I pulled the fc door and drawers and steamed the ice from the Evap, Evap cover and fc chamber. I used my heat gun to reshape the door gasket and placed a gasket kit on the door gasket to create a better seal. I returned the drawers and door and tested unit and unit fc door has a good deal. I took pictures of new gasket seL. No water leaks observed during service. Job complete.
Near Killeen, TX 76549
Dona
Job Details:
05/28/2018
Arrived on site for rusting doors. Freezer door and middle pantry door are rusting as well, replaced all four doors due to rusting excessively, all operations check good. All water connections dry.
Near Waco, TX 76707
Mike G.
Job Details:
05/28/2018
WFG515S0ES0, Arrived on site for unit not heating checked unit and found that the spark module is bad replaced spark module and checked unit and unit is now heating properly checked unit for gas leaks and no leaks found at time of srv unit checked fine at this time....
Near Waco, TX 76707
Mike G.
Job Details:
05/28/2018
WFG515S0ES0, Arrived on site for unit not heating checked unit and found that the spark module is bad replaced spark module and checked unit and unit is now heating properly checked unit for gas leaks and no leaks found at time of srv unit checked fine at this time....
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/28/2018
Model WFG515S0ES1, Arrived on call for right front burner not igniting, found that right front burner was sparking but not igniting gas, will order correct right front burner with igniter and harness cook top and spark module, skyped office parts and talked to kristen and will reschedule for 6/4/18, no gas leaks at time of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/28/2018
Model WFG515S0ES1, Arrived on call for right front burner not igniting, found that right front burner was sparking but not igniting gas, will order correct right front burner with igniter and harness cook top and spark module, skyped office parts and talked to kristen and will reschedule for 6/4/18, no gas leaks at time of call.
Near Leander, TX 78641
Lou
Job Details:
05/28/2018
arrived on site to inspect washer not filling. Upon inspection, the customer advised that very little water was going into the unit unless she puts the unit in bulky/sheets mode. I advised the customer that on that mode or deep water mode, the unit will fill more than if on the other modes. I explained that this unit is designed to use less water as it's an energy efficient unit. I questioned the customer on detergent use and she advised that she uses a full cup. I advised the customer to cut way back on detergent use due to the small amount of water that the unit uses. I showed the customer on the detergent cap where she should be filling it to. I placed the unit in diagnostic mode and tested. The unit operates as designed. Again I reminded the customer on detergent use and advised to use smaller loads. No water leaks observed during service.
Near Round Rock, TX 78681
Thomas L.
Job Details:
05/28/2018
Arrived on site for no cool condition. Found the evaporator was completely frozen over. Defrosted with steamer. Found loose harness connection at heater. Unit is in garage and customer will need to allow ample time for unit to cool back down. No water hooked up to this unit.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/28/2018
Model WRS973CIDM00, Arrived on call for dent on right hand door by the handle see pic, , replaced right hand fresh food door all checks good but name plate was not preordered for door, ordered name plate, Skyped office parts and talked to jordan will drop off part to customer on 5/30/18, office will call customer.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/28/2018
Model WRS973CIDM00, Arrived on call for dent on right hand door by the handle see pic, , replaced right hand fresh food door all checks good but name plate was not preordered for door, ordered name plate, Skyped office parts and talked to jordan will drop off part to customer on 5/30/18, office will call customer.
Near Austin, TX 78750
Luis
Job Details:
05/28/2018
Refrigerator-replaced compressor and filter drier to remove ticking noise in system
Near Waco, TX 76712
Mike G.
Job Details:
05/28/2018
MVWB765FW1, Arrived on site for unit leaking into basket checked unit and found that the water valve is not shutting off all the way unit will need water valve replaced replaced water valve checked unit and water is no leaks checked unit for water leaks and no leaks found at time of srv...
Near Waco, TX 76712
Mike G.
Job Details:
05/28/2018
MVWB765FW1, Arrived on site for unit leaking into basket checked unit and found that the water valve is not shutting off all the way unit will need water valve replaced replaced water valve checked unit and water is no leaks checked unit for water leaks and no leaks found at time of srv...
Near Fort Hood, TX 76544
Steve C.
Job Details:
05/28/2018
Near West Lake Hills, TX 78746
Kevin
Job Details:
05/28/2018
Arrived on site and inspected range and found no failures, currently all igniters are operating properly. All burners and valves are operating properly. At this time there is no recommendation for adjustment or replacement of parts. Collected service fee, job complete.
Near Woodway, TX 76712
Mike G.
Job Details:
05/28/2018
WED86HEBW0, Arrived on site for unit not heating and lint screen is broken checked unit and found that the line screen is not broken found that it will not go all the way down to to lint buold up and found that the unit is not heating do to heating element has shorted out replaced heating element and cleaned out all lint found from unit and unit os now working properly unit checked fine at this time....
Near Woodway, TX 76712
Mike G.
Job Details:
05/28/2018
WED86HEBW0, Arrived on site for unit not heating and lint screen is broken checked unit and found that the line screen is not broken found that it will not go all the way down to to lint buold up and found that the unit is not heating do to heating element has shorted out replaced heating element and cleaned out all lint found from unit and unit os now working properly unit checked fine at this time....
Near Harker Heights, TX 76548
Dona
Job Details:
05/28/2018
Arrived on site for broil element burned apart. Replaced broil element that had burned apart. Verified temperatures unit checks good.
Near Harker Heights, TX 76548
Dona
Job Details:
05/28/2018
Arrived on site for unit not filling, found both brown wires to fill valve have been chewed through by rodent. Droppings below unit, took pictures of wiring. Units breaker has been turned off due to live wires. Will need to replace full wiring harness to repair unit. Office will call customer to discuss. All water connections dry. Jordan assisted.
Near Austin, TX 78728
Lou
Job Details:
05/28/2018
arrived on site to inspect dishwasher not dissolving the detergent pod. Upon further inspection, I found that the dispenser door gasket was handing out. I placed the unit in diagnostics and the unit filled with water but would not engage the sump/motor. I removed and replaced the sump/motor, control, and dispenser. Tested unit and unit operated as designed. No water leaks during service. Job completed.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/28/2018
Model KODE500ESS03, Arrived on call for unit not heating, found control panel is lit but will not heat at all on bake and broil,, found l1 at control has no power and bake and broil elements checked good and tod checked good, customer will need to contact a electrician, call complete.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/28/2018
Model KODE500ESS03, Arrived on call for unit not heating, found control panel is lit but will not heat at all on bake and broil,, found l1 at control has no power and bake and broil elements checked good and tod checked good, customer will need to contact a electrician, call complete.
Near Georgetown, TX 78633
Thomas L.
Job Details:
05/28/2018
Arrived on sit for complaint of moisture inside door. Instructed customer that condition is now and can happen during cooling cycles depending on food moisture level, etc.
Near Austin, TX 78758
Luis
Job Details:
05/28/2018
Refrigerator-replaced faulty icemaker
Near Florence, TX 76527
Steve C.
Job Details:
05/28/2018
Near Georgetown, TX 78633
Thomas L.
Job Details:
05/28/2018
Arrived on site for improper baking temps again. Test unit and found that the sensor is within its proper resistance range thus the control is not reading temp properly. Removed and replaced control.
Near Austin, TX 78737
Brandon
Job Details:
05/28/2018
Arrived on site for part hanger, i replaced evaporator fan motor, unit tested good. No water is hooked up to unit.
Near Austin, TX 78702
Kevin
Job Details:
05/28/2018
Arrived on site and inspected dishwasher and found wire connection at terminal block has burnt/failed. Confirmed voltage is correct and replaced connection. He quoted customer. $139.99 plus tax Dw245 for bad wire connection replacement. Ran a diagnostic cycle after repair to confirm dishwasher is operating properly. No water leaks from connections at time of service, job complete.
Near Hewitt, TX 76643
Mike G.
Job Details:
05/28/2018
MVWC565FW1, Arrived on site for unit making a noise when washing, checked unit and found no error codes, Recalibrated unit and ran test cycle on unit and unit filled washed drained and unit is spining and lid is lucking and unlocking checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time.....
Near Hewitt, TX 76643
Mike G.
Job Details:
05/28/2018
MVWC565FW1, Arrived on site for unit making a noise when washing, checked unit and found no error codes, Recalibrated unit and ran test cycle on unit and unit filled washed drained and unit is spining and lid is lucking and unlocking checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time.....
Near Salado, TX 76571
Dona
Job Details:
05/28/2018
arrived on site for right front burner clicking continuously. Replaced spark module, and Replaced cap and burner head due to not sensing the ground to stop igniting and burner. All other parms check correctly checked burner numerous times to ensure not clicking.
Near Salado, TX 76571
Dona
Job Details:
05/28/2018
arrived on site for right front burner clicking continuously. Replaced spark module, and Replaced cap and burner head due to not sensing the ground to stop igniting and burner. All other parms check correctly checked burner numerous times to ensure not clicking.
Near Georgetown, TX 78628
Lou
Job Details:
05/26/2018
arrived on site to inspect dishwasher not drying. Customer advised that her dishes were not getting dried at the end of the cycle. Customer advised that she uses rinse aid and liquid detergent. Upon further inspection, I placed the unit in diagnostics and found that the dispenser door gasket was hanging out. I will order new dispenser. Once diagnostics was complete there were no error codes and unit operated as designed. I instructed the customer on proper detergent use such as types of detergent and how much to use. Office to order dispenser and schedule return service. No water leaks observed during service.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/26/2018
Model NTW4516FW1, Arrived on call for when set to regular and cold it would only put in hot water, also customer saw water under unit after repair, ran tap cold water and only got cold water and then ran hot water and it was dispensing cold water intermittently and filled tub with hot and cold water separately and drained each time and found no water leaks from under unit or from valve area, must have been water that came out when did repair prior, will order control, temp switch and valve, office will reschedule with customer, no water leaks at time of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/26/2018
Model NTW4516FW1, Arrived on call for when set to regular and cold it would only put in hot water, also customer saw water under unit after repair, ran tap cold water and only got cold water and then ran hot water and it was dispensing cold water intermittently and filled tub with hot and cold water separately and drained each time and found no water leaks from under unit or from valve area, must have been water that came out when did repair prior, will order control, temp switch and valve, office will reschedule with customer, no water leaks at time of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/26/2018
Model JGBS65REF2SS, Arrived on call for right burners are not working and left burner will not ignite, found only left rear burner not working, found only left rear burner not working when trying to ignite the gas it is sparking, will need to order left rear burner head and igniter and will order spark module just incase needed, office will reschedule with customer, see pic for burner head, no gas leaks at time of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details:
05/26/2018
Model JGBS65REF2SS, Arrived on call for right burners are not working and left burner will not ignite, found only left rear burner not working, found only left rear burner not working when trying to ignite the gas it is sparking, will need to order left rear burner head and igniter and will order spark module just incase needed, office will reschedule with customer, see pic for burner head, no gas leaks at time of call.
Near Austin, TX 78753
Nathaniel B.
Job Details:
05/26/2018
Model WRF767SDEM01, Arrived on call for door building ice, and building ice in freezer, found frost at inner left of door, will need to order adapter kit and ice room door, also sealed were inside liner meets outer cabinet around freezer,, office will reschedule with customer, no water leaks at time of call.
Near Austin, TX 78753
Nathaniel B.
Job Details:
05/26/2018
Model WRF767SDEM01, Arrived on call for door building ice, and building ice in freezer, found frost at inner left of door, will need to order adapter kit and ice room door, also sealed were inside liner meets outer cabinet around freezer,, office will reschedule with customer, no water leaks at time of call.
Near Manor, TX 78653
Nathaniel B.
Job Details:
05/26/2018
Model WDF310PAAB4, Arrived on call for dishwasher completely dead and breaker has been checked, found that power switch on counter was turned off so turned it back on and know dishwasher has power then found water was turned off under sink so know unit has water in it know and heat cycle is coming on and unit is draining, found no error codes, no parts needed, and no water leaks at time of call, call complete, also instructed customer on soap and rinse aid use and to run hot water at sink before starting dishwasher.
Near Manor, TX 78653
Nathaniel B.
Job Details:
05/26/2018
Model WDF310PAAB4, Arrived on call for dishwasher completely dead and breaker has been checked, found that power switch on counter was turned off so turned it back on and know dishwasher has power then found water was turned off under sink so know unit has water in it know and heat cycle is coming on and unit is draining, found no error codes, no parts needed, and no water leaks at time of call, call complete, also instructed customer on soap and rinse aid use and to run hot water at sink before starting dishwasher.
Near Austin, TX 78745
Luis
Job Details:
05/26/2018
Refrigerator-repaired icemaker
Near Manor, TX 78653
Nathaniel B.
Job Details:
05/26/2018
Model WMH31017FS0, Called whirlpool customer service and talked to stacy, parts and labor concession number #wex6c00epl1, Arrived on call for f1 e4 error code on microwave, which is microwave relay on 4903 on control failure, found f1e4 error found switches clicking when trying to start microwave replaced interlocks and switches and still has error relay on control is showing open but is possibly staying closed, replaced main control and tested and still same issue, found black wire from cavity switch through switches and back to control are good which leaves black wire from cavity t stat to filter board damaged or filter board is bad, cavity t stat is showing closed which is good, will order filter board and harness and ss control panel, office will reschedule with customer, control panel is broken not allowing panel to mount effecting door closure.
Near Manor, TX 78653
Nathaniel B.
Job Details:
05/26/2018
Model WMH31017FS0, Called whirlpool customer service and talked to stacy, parts and labor concession number #wex6c00epl1, Arrived on call for f1 e4 error code on microwave, which is microwave relay on 4903 on control failure, found f1e4 error found switches clicking when trying to start microwave replaced interlocks and switches and still has error relay on control is showing open but is possibly staying closed, replaced main control and tested and still same issue, found black wire from cavity switch through switches and back to control are good which leaves black wire from cavity t stat to filter board damaged or filter board is bad, cavity t stat is showing closed which is good, will order filter board and harness and ss control panel, office will reschedule with customer, control panel is broken not allowing panel to mount effecting door closure.
Near Austin, TX 78749
Luis
Job Details:
05/26/2018
Refrigerator-replaced broken ice bin
Near Leander, TX 78641
Lou
Job Details:
05/26/2018
arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I placed the unit in diagnostics and tested and unit operates as designed. I found that the unit door rubbed badly on the right side when closing. I re-centered the unit and tested the door and it closes without rubbing on either side. Customer advised that she uses pods for detergent and is not using rinse aids. I advised the customer to not use pods, but use something like a liquid or liquid gel detergent and to use the rinse aid as it would help in the drying process. No water leaks observed during service.
Near Austin, TX 78703
Luis
Job Details:
05/26/2018
Refrigerator-replaced icemaker assembly
Near Leander, TX 78641
Lou
Job Details:
05/26/2018
arrived on site to inspect ice in the fc. Upon further inspection, I found that the fc Evap had ice buildup on it. I used my steamer to remove the ice to further inspect. I found no damage to the Evap or its components. I inspected the drain tube and found that it was gapped from the bottom of the unit approximately 1/8 inch allowing warm air to go into the fc which could/can cause ice build up. I used manufacturer approved silicone and sealed the gap. I tested the unit and the unit operated as designed. I advised the customer that it is possible too, that the fc door was left cracked open or something may have gotten lodge keeping it open. No water leaks observed during service.
Near Leander, TX 78641
Lou
Job Details:
05/26/2018
arrived on site to install previously diagnosed and ordered parts. Removed and replaced the sensor and door gasket. Tested unit and unit tested good. Job completed.