Service History 1791 - Appliance Express

Near Austin, TX 78748

Luis

Job Details: 10/19/2018

REFRIGERATOR MAGIC CHEF RB171ALV "Arrived on site for no cool. Lights on,bypassed thermostat compressor and fans powered on diagnosed unit will need thermostat. Return apt set for wed 10/24; ordrng 1 WP61001343 (THERMOSTAT)"

Near Austin, TX 78753

Scott

Job Details: 10/19/2018

OVEN WHIRLPOOL WFG510S0AS2 "please use other number as primary contact. Arrived on site for oven not preheating correctly . Readjusted the igniter bar as well as the flame spreader plate . Still having igniting issues .No gas leaks detected at time of service . Job complete ."

Near Austin, TX 78738

Brandon

Job Details: 10/19/2018

WASHER WHIRLPOOL WFW90HEFW1 "Arrived on site for customer complaint of smell, I inspected the drain hose, drain hose was in proper position, nothing was in between tub and basket, unit was functioning as designed."

Near Killeen, TX 76542

Steve C.

Job Details: 10/19/2018

COOKTOP GE JP340B0C1BB Arrived on site for the unit right front element is always at high setting. Tested the right front element and found on low setting the element will not turn off. Unit will need a new right front element and right front switch. Unable to find on parts breakdown. Office will need to research and reschedule customer.; ordrng 1 RESEARCH (RF ELEMENT ) and 1 RESEARCH (RF SWITCH)

Near Austin, TX 78738

Brandon

Job Details: 10/19/2018

DRYER SAMSUNG DV52J8060E "Arrived on site for customer complaint of noise issue, found noise coming from idler pulley, I replaced pulley unit tested good. Service call was already collected.

Near Killeen, TX 76543

Steve C.

Job Details: 10/19/2018

MICROWAVE WHIRLPOOL MH1150xmq-3 Arrived on site for the unit door is damaged. Tested the unit and found the left side of door is cracking. Also is hole is the top left corner and can possibly cause a radiation leak. Unit will need a new door bisque color. Office will need to contact AHS and rescheduled customer.; ordrng 1 8204788 (DOOR BQT )

Near Killeen, TX 76549

Steve C.

Job Details: 10/19/2018

REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site to replace freezer door, ff door, and nameplate due to the gaskets are defective. Replaced all parts and tested the unit. Unit works properly and all water connections were dry at the time of service."

Near Killeen, TX 76549

Steve C.

Job Details: 10/19/2018

DRYER WHIRLPOOL WED7000DW1 Arrived on site for the unit is making a noise. Tested the unit and found the unit is making a loud rattling noise. Disassembled the unit and found coins inside the unit. Cleaned the inside and assembled the unit. Tested the unit and unit works properly. Advise customer to clean air vents every six months.

Near Cedar Park, TX 78613

Lou

Job Details: 10/19/2018

REFRIGERATOR KITCHENAID KSSC48FTS02 "arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer showed me that the UI located in the rc section was not working properly as when it was turned on, it was start up the compressor but immediately power off. Using Service Matters, I found service pointer #: W10802724C, which states that any issue concerning the control to replace the control with an updated control kit. Due to the units installation prohibiting me to complete the call now due to time restrictions, I advised the customer that I would need to reschedule the call and would attempt to reschedule for this Saturday. I advised the customer that the office would reschedule. Customer preferred Friday or Saturday and not sometime next week. No water leaks observed during service. Office to schedule return service.; O-emld tckt"

Near Leander, TX 78641

Wesley

Job Details: 10/19/2018

REFRIGERATOR WHIRLPOOL WRF535SMBB00 Arrived on site and found unit with clogged drains. $20 discount applied to book labor. Advised customer on use and care. Charged in full.

Near Copperas Cove, TX 76522

Steve C.

Job Details: 10/19/2018

RANGE MAYTAG WGE745C0FS00 Arrived on site for the unit porcelain is chipping off. Called Whirlpool SR#7723225955 Leon and advise to order the touch up pens. It’s not affecting the performance of the unit. Will need to order the black pen and blue pen. Customer wants a am appointment.; ordrng 1 CNOTE (AM APPOINTMENT ) and 1 W10791627 (touch-up) and 1 W10834231 (touch-up BLK)

Near Kyle, TX 78640

Brandon

Job Details: 10/19/2018

DRYER MAYTAG MEDX655DW1 "Arrived on site for part hanger, I replaced rear bulkhead, drum and belt. Unit tested good."

Near Kempner, TX 76539

Steve C.

Job Details: 10/19/2018

WASHER GE GUD24ESSJ0WW Arrived on site for the unit makes a banging noise when spinning. Removed the front panel and tested the unit. Found the unit suspension is weak. Will need to order the two front suspension and the two rear suspension rods. ; ordrng 2 WH16X22790 (rod assembly)s and 2 WH16X22791 (rod assembly)s

Near Austin, TX 78748

Luis

Job Details: 10/19/2018

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for no ice. Ran diagnostics icemaker not running through a forced harvest,diagnosed failed icemaker. Installed new icemaker assembly powered unit on icemaker ran through a harvest and filled with water.; used 1 W10882923 (ICEMAKER ) from stock"

Near Austin, TX 78747

Luis

Job Details: 10/19/2018

REFRIGERATOR MAYTAG MFX2571XEM2 Arrived on site for faulty icemaker and damaged fill tube. Replaced icemaker and fill tube. Reassembled fresh food compartment ran icemaker through a cycle water filled icemaker checked tubing no leaks unit working as designed.

Near Cedar Park, TX 78613

Dona

Job Details: 10/19/2018

REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site for deli control and deli wire harness replacement. Replaced deli control and wire harness.Verified operations after replacement deli control is now cycling options and water is working. All operations check good and all water connections dry.

Near Cedar Park, TX 78613

Dona

Job Details: 10/19/2018

DISHWASHER MAYTAG MDB8949SBM3 "Arrived on site for lock staying on ui. Tried pushing lock to unlock was not able to get lock to go off. Removed power to unit then removed connector to ui and restored power. Closed door and unit went into drain indicating stuck key. Quoted customer for part new UI stainless All water connections dry, not able to run unit as ui is not responsive."

Near Bastrop, TX 78602

Scott

Job Details: 10/19/2018

WASHER WHIRLPOOL WTW6300SW0 "Arrived on site for error code . Found control is failing and bearing and maybe will need shocks . Quoted customer on repair . Customer said whirlpool was paying for visit and repair . Checked with office ( Jen) nothing was found . Did tell customer , customer again told me whirlpool was paying . Talked to Erika about customer not wanting to pay . If any concession is given . Will need control, bearing , and shocks . Nonwater leaks detected at time of service . ; saved tckt"

Near Georgetown, TX 78633

Tyler B.

Job Details: 10/19/2018

REFRIGERATOR JENN-AIR JFC2089BEP01 "Arrived on site for noisy unit , no noises upon arrival, out unit in to service mode and could not get unit to duplicate noise, advised customer to catch it on video if it comes up again. No leaks on site"

Near Smithville, TX 78957

Scott

Job Details: 10/19/2018

WASHER MAYTAG MVWB835DW1 "Arrived on site for no responding controls . Did manage to get into a diagnostics , UI and control miscommunication . Ordering console UI and control . No water leaks detected . Did recommend that customer get a surge protector . Plug is shared with a fridge . Please call to set return . Auto; ordrng 1 AUTHO and 1 W10861510 (console) and 1 W11024149 (CONTROL)"

Near Waco, TX 76706

Arthur B.

Job Details: 10/19/2018

DRYER ROPER RED4640YQ0 Arrived onsite for customer complaint of dryer not heating properly. Removed back panel and checked continuity of element and cutoff. Both check ok. Checked timer and found timer shorted. Removed timer and installed new replacement. Reassembled and tested. Dryer now heats as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Near Lakeway, TX 78734

Cliff

Job Details: 10/19/2018

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site to diagnose a refrigerator that is building condensation around freezer door. Tested unit and found freezer door not sealing properly at the top due to installation issue inside of door. Freezer door, door gasket, and adhesive silicone will be needed to complete repairs. Silicon will be needed to ensure no gabbing in cavity liner around freezer door. Obviously need to set return appointment. I informed homeowner on possible eight week wait for door.; ordrng 1 W10841140 (adhesive) and 1 W11104491 (dor-fip) and 1 WPW10714545 (gasket-fip)"

Near Kempner, TX 76539

Steve C.

Job Details: 10/19/2018

DISHWASHER MAYTAG MDB7749AWW2 Arrived on site to replace the panel due to panel not working. Replaced the panel and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Cedar Creek, TX 78612

Scott

Job Details: 10/19/2018

DRYER AMANA NED4655EW1 Arrived on site for long dry times . Ran temp and air check found restriction in vent hose . Informed customer they need to clean duct work. No lint build up in unit . Job complete .

Near Bastrop, TX 78602

Scott

Job Details: 10/19/2018

REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site , installed new board . All functions are working . No water leaks detected at time of service . Job complete ."

Near Bastrop, TX 78602

Scott

Job Details: 10/19/2018

REFRIGERATOR MAYTAG MFI2570FEZ03 "Arrived on site for frost build up in freezer . Also found door not making contact with switch ,and air gap on right side gasket . Replaced both slides . Door now seals shut properly . Making contact with door and no air gaps . Nomwater leaks detected at time of service . Job complete ."

Near Austin, TX 78734

Cliff

Job Details: 10/19/2018

WASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to replace drain lines and clamp for dishwasher. Replaced sink to hose drain line and clamp and found other drain line not needed. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed.

Near Bastrop, TX 78602

Scott

Job Details: 10/19/2018

WASHER MAYTAG MVWB835DW3 Arrived on site for wash plate issues making strange noise . Found bolt threads worn out bye over tightening . Replaced bolt with truck stock . Tested unit all checked good . No water leaks detected at time of service . Job complete .

Near Georgetown, TX 78633

Tyler B.

Job Details: 10/19/2018

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for frost in freezer R&R slides and brackets and tested good, no leaks on site."

Near Seguin, TX 78155

Kevin

Job Details: 10/19/2018

DRYER WHIRLPOOL WED7300DW "Arrived on site and inspected dryer and found door switch has failed, bypassed door switch and dryer will run and eat normally. A new switch will be needed to correct issue.; ordrng 1 WPW10569603 (switch-dor)"

Near Austin, TX 78726

Cliff

Job Details: 10/19/2018

COOKTOP WHIRLPOOL KCGD500GSS00 Arrived on site to Install restrictor plate for cooktop vent. Installed restructure and tested unit. Found all abnormal sparking has stopped. All is working properly and no other repairs are needed.

Near New Braunfels, TX 78132

Kevin

Job Details: 10/19/2018

DISHWASHER JENN-AIR JDB9200CWP2 Arrived on site and set dishwasher into diagnostic cycle and found wash motor is not running. Will need to replace washer motor to correct issue. No water leaks from connections at time of service.; ordrng 1 WPW10455260 (pump&motor)

Near Austin, TX 78737

Leonardo

Job Details: 10/19/2018

DISHWASHER KITCHENAID KUDK03CTSS0 Arrived on site to test unit for unit not cleaning correctly. Test unit and found motor working correctly cleaned inner door and tub due to white film from calcium build up test unit and unit test good job complete

Near Dripping Springs, TX 78620

Leonardo

Job Details: 10/19/2018

COOKTOP KITCHENAID KCGS556ESS02 Arrived on site to test unit for noise coming from center burner. Test unit and found burner head not letting even flames. Replaced burner head test unit and unit test good job complete

Near Kyle, TX 78640

Kevin

Job Details: 10/19/2018

WASHER MAYTAG MVWC300VW0 "Arrived on site and found lid latch has burnt out, see attached pictures. Will need to replace latch and harness to correct issue. No water leaks from connections at time of service.; ordrng 1 W10189197 (harns-wire) and 1 WP8318084 (switch-lid)"

Near Austin, TX 78737

Leonardo

Job Details: 10/19/2018

COOKTOP JENN-AIR JED4536GS01 Arrived on site to test unit for unit beeping when no one around. Replaced display board test unit and unit test good job complete

Near Kyle, TX 78640

Kevin

Job Details: 10/19/2018

ICE MACHINE WHIRLPOOL KUIX305ESS1 "arrived on site and found little to no incoming water, confirm water from source has good pressure valve is not operating properly. Confirmed power to valve is correct. Will need a new water valve to correct issue. requested customer get a new water supply line and a new drain hose both are failing; ordrng 1 W10897719 (valve)"

Near Austin, TX 78733

Leonardo

Job Details: 10/19/2018

DISHWASHER KITCHENAID KUDC10FXSS5 Arrived on site to test unit for no power. Pushed buttons on unit and unit getting power and unit starting right away. Could not duplicate problem at this time.

Near Austin, TX 78749

Leonardo

Job Details: 10/19/2018

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for unit not starting. Test unit and unit getting water in and wash motor coming on. Unit working as designed at this time no leaks present job complete

Near Austin, TX 78748

Leonardo

Job Details: 10/19/2018

MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to test unit for unit light not working. Test unit and found bad light bulb burned out. Replaced lightbulb test unit and unit test good job complete

Near Austin, TX 78749

Robert

Job Details: 10/19/2018

WASHER WHIRLPOOL LSB6000PQ0 Arrived on job for complaints of not starting. Found the gearcase locked up not turning at coupler. Will need AUTHO office to schedule ; ordrng 1 285785 (clutch) and 1 3360629 (gear case) and 1 CNOTE (AUTHO ) and 1 W10820043 (brake & drive tube)

Near Austin, TX 78747

Leonardo

Job Details: 10/19/2018

DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to test unit for unit not cleaning. Test unit and found unit getting water and but wash motor not working. Test motor and found bad motor.

Near Seguin, TX 78155

Kevin

Job Details: 10/19/2018

REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site and found Inlet water valve is leaking water constantly into icemaker train. After replacing valve leaking has stopped, no further repair is required at this time, job complete."

Near Austin, TX 78726

Cliff

Job Details: 10/19/2018

REFRIGERATOR KITCHENAID KSSS48QJX00 "gate code 3927. Due to risk of damaging tile in front of unit (already cracked and hollow spots under tiles, homeowner will need to have unit removed prior to repair and reinstalled after repairs are completed or be present to sign a damage waiver. Also 2nd tech needed to hold refrigerator while corroded pan heater is changed. . Office to reschedule call for 3 hours and 2 techs.; ordrng 1 CNOTES (3 HOURS AND 2 TECHS NEEDED)"

Near New Braunfels, TX 78132

Kevin

Job Details: 10/19/2018

OVEN WHIRLPOOL GMC305PDB07 " Arrived on site and inspected oven and found no response from control board or user interface, confirmed power is correct, But control board would need to be replaced, control board is no longer available. If customer is able to find control board they may request installation"

Near New Braunfels, TX 78130

Kevin

Job Details: 10/19/2018

WASHER WHIRLPOOL GHW9400PW4 "Arrived on site and set washer into diagnostic cycle and it completed properly, also ran a drain and spin cycle and it is slow to drain. Inspected drain catch and found it is full of debris. After clearing drain washer is now operating properly. No water leaks from connections at time of service, job complete. Quoted customer "

Near Kempner, TX 76539

Steve C.

Job Details: 10/19/2018

WASHER GE WJSR2070B4WW Arrived on site for the unit is not agitating. Tested the unit and found the agitator is loose and unit is spinning properly. Found the coupling is extremely loose. Unit will need a new coupling and agitator. Office will need to reschedule customer due to no internet signal. ; ordrng 1 WH43X10033 (agitator asm) and 1 WH49X10042 (agitat kit)

Near Georgetown, TX 78628

Jonathan S

Job Details: 10/19/2018

REFRIGERATOR MAYTAG MFI2569VEM2 "Arrived on site for refrigerator not cooling and light on display flashing. Performed diagnostics mode and found main control not sending voltage out. Will need to replace control to complete repair. Schedule return for Tuesday the 23rd. Customer requested PM.; ordrng 1 SEENOTE (REQ PM REQ SAME TECH RETURN ) and 1 WPW10310240 (CONTROL)"

Near Kyle, TX 78640

Kevin

Job Details: 10/19/2018

DISHWASHER GE GLD6960N20SS "Arrived on site and found customer is using the correct amount of detergent, incoming water temperature is 125° and customer runs it until it is hot. Customer has cycled to clean it runs with dishwasher magic and is still experiencing residue left on all dishes. Dishwasher is operating as intended but due to age, and soap buildup internally it is not washing properly. No parts replacement can change or improve performance."

Near Austin, TX 78702

Robert

Job Details: 10/19/2018

DISHWASHER KITCHENAID KDTM404EBS0 Arrived on job for complaints of scratches on panel and top rack falls. Replaced panel for scratches and adjusters for br. No leaks detected at time of service

Near Austin, TX 78757

Derek S.

Job Details: 10/19/2018

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site found error icemaker motor lost position, was sent with wrong icemaker, ordering correct part for repair, no water leak at the time of service ; ordrng 1 W11188383 (ICEMAKER)"

Near Austin, TX 78757

Derek S.

Job Details: 10/19/2018

Near Austin, TX 78704

Robert

Job Details: 10/19/2018

DRYER WHIRLPOOL WED9550WL2 Arrived on job for complaints of error codes not drying. Found vent blockage. Customer will call to have vent cleaned

Near Hewitt, TX 76643

Arthur B.

Job Details: 10/19/2018

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived onsite for customer complaint of french door refrigerator not cooling and shutting off intermittently. When arrived,found unit was cooling as intended. Did find control would flash on and off. Unit will need new control to complete repair. R/S for customer next available of 10/25. All water connections were dry at time of service.; schdld next appmnt for 10/25 THU !"

Near Austin, TX 78705

Robert

Job Details: 10/19/2018

OVEN WHIRLPOOL WFE320M0ES1 Arrived on job for complaints of hot surface light on all the time. Breaker was off turn on light off warm up burners to test light coming on. Then wait until it turns back off.

Near Austin, TX 78703

Robert

Job Details: 10/19/2018

REFRIGERATOR WHIRLPOOL KURL304ESS00 Arrived on job for complaints of noise. Alarm going off but no code and cooling. Call TEC line and they recommend main control.

Near Driftwood, TX 78619

Luis

Job Details: 10/19/2018

ICE MACHINE KITCHENAID KUID308ESS2 Arrived on site for low ice production and thin ice. Ran diagnostics diagnosed weak water pressure to unit reservoir not filling completely after valve energized in timed fill cycle. Unit passed all other test. Customer will have plumber look at pressure

Near Round Rock, TX 78665

Wesley

Job Details: 10/19/2018

RANGE AMANA AGR6303MFS0 Arrived on site and found pots and trays conducting spark in lower drawer. Advised customer to keep conductive items clear of spark harness. Unit now operating properly.

Near Austin, TX 78717

Cliff

Job Details: 10/19/2018

RANGE WHIRLPOOL WGG555S0BS06 Arrived on site to diagnose a range with oven not working. Tested unit and found off on switch for gas regulator turned off preventing gas flow to the ovens. Turn the switch on and tested unit. Found all is functioning properly at this time.

Near Wimberley, TX 78676

Diego G.

Job Details: 10/18/2018

DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site. Check for no operation issues. Found motor locked up. Replace sump and motor and cycled, all functions tested OK. No leaks present. Job complete"

Near Wimberley, TX 78676

Diego G.

Job Details: 10/18/2018

DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site. Check for no operation issues. Found motor locked up. Replace sump and motor and cycled, all functions tested OK. No leaks present. Job complete"

Near Wimberley, TX 78676

Diego G.

Job Details: 10/18/2018

DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site. Check for no operation issues. Found motor locked up. Replace sump and motor and cycled, all functions tested OK. No leaks present. Job complete"

Near Kyle, TX 78640

Leonardo

Job Details: 10/18/2018

DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good no leaks present at this time.

Near Austin, TX 78735

Leonardo

Job Details: 10/18/2018

MICROWAVE KITCHENAID KCMS145JSS "Arrived on site to test unit for unit not responding. Test unit and found no buttons working. Reset board by turning unit off, plugged unit back in and unit working correctly job complete"

Near VLG O THE HLS, TX 78738

Leonardo

Job Details: 10/18/2018

RANGE WHIRLPOOL JGCP436WP02 Arrived on site to test back center burner not igniting correctly. Test unit and found burner not sitting correctly not allowing gas to build up and ignite. Adjusted burner test unit and unit test good job complete

Near VLG O THE HLS, TX 78738

Leonardo

Job Details: 10/18/2018

OVEN WHIRLPOOL WOD51EC0AS05 Arrived on site to test unit for both ovens at 400 when set at 350. Test upper oven and average temp was at 354 degrees and bottom oven average temp at 352 degrees when set at 350. Unit temp is correct

Near Driftwood, TX 78619

Brandon

Job Details: 10/18/2018

WASHER MAYTAG MVWX655DW1 "Arrived on site for customer complaint of unit not turning on at all, found proper power getting to unit, proper polarity, I was unable to put unit into diagnostic mode, found bad control. I quoted customer for control replacement, they are not going with repair at this time. Collected service fee on cc"

Near Austin, TX 78753

Joseph C.

Job Details: 10/18/2018

RANGE AMANA ACR4303MFS0 Arrived on site for “beeping display” complaint. Inspected unit and found F2E1 error code. Found board shorted. Removed and replaced control. Unit is performing as designed.

Near Austin, TX 78756

Joseph C.

Job Details: 10/18/2018

REFRIGERATOR KITCHENAID KFCS22EVMS4 "Arrived on site for “leaking dispenser” complaint. Inspected unit and found dispenser facade had stuck button, due to sticky substance. Cleaned substance and reinstalled facade. Unit is performing as designed. No leaks detected, at time of service."

Near Austin, TX 78723

Joseph C.

Job Details: 10/18/2018

OVEN WHIRLPOOL WFG530S0EB1 "Arrived on site for “oven not igniting” complaint. Inspected unit and found ignitor probe not in line with ground shield. Realigned probe to shield. Tested unit. Unit is performing as designed. No leaks detected, at time of service."

Near Austin, TX 78702

Scott

Job Details: 10/18/2018

WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site , replaced tub assembly pump . Ran test cycle . All checked good . No water leaks detected at time of service . Job complete"

Near Pflugerville, TX 78660

Wesley

Job Details: 10/18/2018

DRYER MAYTAG MEDX655DW1 Arrived on site and found unit breaker tripped. Restored breaker. All else checks good. Unit now operating as designed.

Near Austin, TX 78732

Luis

Job Details: 10/18/2018

REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site for unit self changing temp settings. Manufacture sent new ui and dispenser control. Installed new UI and dispenser control powered unit on ui and dispenser control working at time of visit file#7723162221

Near Austin, TX 78750

Cliff

Job Details: 10/18/2018

REFRIGERATOR KITCHENAID KSF26C4XYY03 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found refrigerator at room temperature when I arrived, but not running. Reset unit through diagnostics and noticed unit only ran for approximately five minutes before shutting down again indicating failed control. Also did not get proper frost pattern on unit indicating possible sealed system issue. Sealed system would not be able to be diagnosed without replacing control first. Customer does not wish to proceed with repairs at this time. Advised homeowner quote is good for 90 days.ui"

Near Austin, TX 78727

Lou

Job Details: 10/18/2018

OVEN WHIRLPOOL WFG505M0BW2 "arrived on site to inspect oven temps not correct. Upon further inspection, the customer advised that he just bought the unit and the oven door outer glass gets extremely hot to the touch. The customer had the unit on Bake at 400 degrees when I arrived and I could feel the heat coming off of it. I contacted Techline and spoke to Butch to find out if there is an insulation kit or some resolution to repair this issue. Butch advised that other than the insulation kit that goes behind the handle in between the inner and outer glasses, there is none. File 7723213537. I suggested the kit, but the customer advised that he would have the unit returned and purchase an upgraded unit with insulated door. No gas leaks detected during service, job completed."

Near Austin, TX 78750

Lou

Job Details: 10/18/2018

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 arrived on site to install previously diagnosed and ordered parts. I removed and replaced the left leveling wheel using the pin and clips. I bent one clip so I had to use the second one provided for this call. Tested the unit and leveled it and it operated as designed. No water leaks observed during service. Job completed.

Near Austin, TX 78727

Lou

Job Details: 10/18/2018

REFRIGERATOR WHIRLPOOL WRF767SDEM01 "arrived on site to inspect refrigerator freezer not working. Upon further inspection, the customer advised that the unit fc section got warm and everything inside the fc section was soggy. Using my thermalcouple, I placed my lead at the bottom towards the back of the fc section and tested temperature. My temp reading was 5 degrees. I tested the rc section by placing my lead under the crisper towards the back of the rc section and my readings were 38 degrees. I inspected both evaporators and found a small amount of frost built up on the fc Evap cover but the fc evaporator had a nice frost pattern on it. I removed the frost/ice build up then checked the fc door gasket for any gaps and found none; same with the rc doors. I pulled the unit from its place and removed the back cover. I found that the drain tube located in the back had a gap approximately 1/8 of an inch wide. Using manufacturers approved silicone, I sealed the gap. I moved the unit back t

Near Leander, TX 78641

James

Job Details: 10/18/2018

MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived on site and tested unit. Found door making a rubbing sound when opening. Inspected and found door rubbing on cavity. Removed door and adjusted hinge. Tested for proper operation and found unit working properly. Job complete

Near Morgan's Point Resort, TX 76513

Arthur B.

Job Details: 10/18/2018

REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived onsite for customer complaint of french door refrigerator not cooling in RC section and making loud noises. Found evaporator cover all frozen up. Did confirm software is on updated version. P&L are as follows; . Removed all ice build up using steamer. Removed evaporator cover and installed new replacement. Reassembled. Unit now cools as intended. Good air flow coming from evaporator. All water connections were dry at time of service."

Near Cedar Park, TX 78613

James

Job Details: 10/18/2018

DRYER WHIRLPOOL WED7300DW0 Arrived on site and tested operation. Customer stated that the power button would not respond. Tested and found that the connection for u.i was not seated completely at the control. Secured connection properly and tested. Unit working properly. Job complete

Near Georgetown, TX 78633

Steve C.

Job Details: 10/18/2018

WASHER LG WM4270HWA Arrived on site for the unit is not dispensing the fabric softener. Tested the unit and added fabric softener. Found the softener has dissolved a little. Found the unit will need a new valve and dispenser assembly. The dispenser assembly is only acquired through LG. Advise customer to call Lg for the dispenser assembly and to call the office when part arrives. Customer only paid for the second appliance fee. All water connections were dry at the time of service.

Near Georgetown, TX 78633

Steve C.

Job Details: 10/18/2018

DRYER MAYTAG MEDB765FW0 Arrived on site for the unit is not heating. Tested unit and open the junction box. Found L1 connector is extremely loose and not getting the proper voltage. Secure the connection and test the unit. Unit works properly and advise customer to clean air vent every six months.

Near Georgetown, TX 78626

Steve C.

Job Details: 10/18/2018

REFRIGERATOR GE PSHS6MGZBESS Arrived on site for the unit has frost in the ice chute. Tested the unit and found the ice door is warped and solenoid is weak. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Liberty Hill, TX 78642

James

Job Details: 10/18/2018

REFRIGERATOR WHIRLPOOL ED5JHEXTS00 Arrived on site and tested unit. Found ice door not closing and allowing warm air to enter freezer causing ice build up. Found retainers for ice door assembly have broken. Unit will need new ice door kit to repair. All water connections dry at time of service. ; ordrng 1 8201756 (ice dor kt)

Near Austin, TX 78738

Cliff

Job Details: 10/18/2018

DRYER WHIRLPOOL WED9150WW1 Arrived on site to diagnose a dryer that is not heating. Found failed heating element in unit. Replaced heating element and tested unit. Found all is functioning properly at this time.Heater

Near Kyle, TX 78640

Leonardo

Job Details: 10/18/2018

DISHWASHER GE GLD4500N10BB Arrived on site to test unit for unit not draining. Test unit and found bad drain motor. Ordering new drain motor WD26X10025. Rescheduled for 10/26 per customer request customer is going out of town. ; ordrng 1 WD26X10025 (DRAIN MOTOR)

Near The Hills, TX 78738

Luis

Job Details: 10/18/2018

REFRIGERATOR WHIRLPOOL ED5FVAXWL00 "Arrived on site for u it not dispensing ice. Removed bucket tested auger motor good,found coupling on shaft shifted causing shaft not to engage bucket diagnosed unit will need shaft assembly. . Installed new shaft assembly tested ice dispenser unit working as designed."

Near Austin, TX 78703

Luis

Job Details: 10/18/2018

REFRIGERATOR WHIRLPOOL ED5FHEXMQ00 Arrived on site for no water issue. Tested dispenser removed dispenser cover found broken pins on bracket diagnosed unit will need bracket housing. Installed new bracket housing tested water an dice dispenser unit working as designed.

Near Austin, TX 78737

Brandon

Job Details: 10/18/2018

DRYER WHIRLPOOL WED8540FW2 Arrived on site for customer complaint of noise issue. When I arrived unit was making real loud knocking noise. Found bent motor shaft at blower wheel. Ordering motor and wheel. ; ordrng 1 W11086656 (motor-drve) and 1 WPW10211915 (wheel)

Near Round Rock, TX 78665

Jonathan S

Job Details: 10/18/2018

MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site to install previous diagnosed parts. Tested unit to confirm failure. Removed unit to gain access to high voltage side. Removed and replaced magnetron, diode, and capacitor. Properly fastened and wired. Reinstalled unit. Tested for proper operation, microwave is heating. Unit working properly at this time."

Near Wimberley, TX 78676

Diego G.

Job Details: 10/18/2018

WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site. Check for no operation issues. Found error code F31. Found build up on air trap creating false reading the pressure switch. Cleaned out air trap and cycle, all functions tested OK. No leaks present. Job complete"

Near Wimberley, TX 78676

Diego G.

Job Details: 10/18/2018

Near Wimberley, TX 78676

Diego G.

Job Details: 10/18/2018

Near Wimberley, TX 78676

Diego G.

Job Details: 10/18/2018

REFRIGERATOR WHIRLPOOL ED25PEXHB02 "Arrived on site. Check for No cool issues. Found bad thermostat not allowing unit to cool down. Replace thermostat and cycle, all functions tested OK. No leaks present. Job complete"

Near Wimberley, TX 78676

Diego G.

Job Details: 10/18/2018

Near Wimberley, TX 78676

Diego G.

Job Details: 10/18/2018

Near Austin, TX 78758

Paul

Job Details: 10/18/2018

REFRIGERATOR GE PSS28KSHECSS Arrived onsite for the refrigerator to replace the broken paddle diagnosed on the previous visit by CL. I replaced the paddle and tested the unit. The ice functions worked but the unit wouldn’t dispense water due to the solenoid valve not opening with voltage to it. Need the office to research the fill valve and set the return date. Ordering C- NOTES.; ordrng 1 C-NOTES (Need the office to research the fill valve and set the return date.)

Near San Marcos, TX 78666

Kevin

Job Details: 10/18/2018

REFRIGERATOR UNKNOWN HT21TS85SP "Arrived on site and found ice build up in freezer, removed evaporator cover and frost pattern looks good evaporator is not frosted over. Attempted to look up parts breakdown and there is not any parts or breakdown available. Spoke with GE tech line, they also could not find any parts availability for this model. refrigerator cannot be repaired with out any part availability. Incident number 181015-004118"

Near Austin, TX 78757

Paul

Job Details: 10/18/2018

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for the refrigerator with a no ice condition. Ms stated that the ice melts and water drips out of the ice chute. I ran test 36 and found the ice box fan running but not at full speed and could hear it speed up and slow down. I also found the ice door leaking air. Ordering c-notes, W10846539 FAN, & W10919724 DOOR-ICE. ; ordrng 1 C-NOTES (THE CUSTOMER HAS A 5 YEAR EXTENDED WARRANTY THRU LOWES. THE CUSTOMER IS GOING TO CALL LOWES AND HAVE THEM SEND US ANOTHER DISPATCH. OFFICE TO ORDER PARTS AFTER WE GET THE NEW DISPATCH.) and 1 W10846539 (FAN) and 1 W10919724 (DOOR-ICE)"

Near San Marcos, TX 78666

Kevin

Job Details: 10/18/2018

RANGE WHIRLPOOL WEG730H0DS0 "Arrived on site and replaced knob diagnosed by previous technician, total has already been collected, center burner is operating properly, job complete"