"Arrived on sites and inspected refrigerator and found customers experiencing ice cubes getting stuck in the chute. Dispensed ice cube several times and there is no bridging on cubes and ice door is working properly. operation of dispenser cannot be changed or adjusted, job complete"

"Arrived to inspect microwave door issue. I found the chassis had sustained damage at some point and has a twist/bend, causing the right upper microwave switch to not be fully depressed unless the door is pressed in at the upper right, or slammed. The lower right front leg area was bent over toward the center of the chassis and causing it to further induce twist to the chassis when mounted. Further inspection revealed the outer stainless panel to the right of the actual microwave chassis is slightly deformed, preventing the door from fully contacting the switch. I contacted MFG tech Chris, SR# 7734490868, and advised of my findings. The MFG tech said the issue is due to shipping or installation damage and due to the nature of the damaged chassis, cannot be fully repaired. I was able to square the chassis in the mount and the issue was reduced, but requires a specific press or technique to get the door to close fully and shut off the light."

MR arrived on site to install previously diagnosed parts. Removed front door glass and replaced with new unit. Reinstalled unit. No gas leaks detected during service.

"MR Arrived on site for noise issue. On inspection found back service panel was dented in touching the compressor. Fixed service panel. Set and level the unit, could not reproduce the issue after setting the unit up correctly. No water line connected to the unit. Working as designed."

"MR Arrived on site to do SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. Installed new element, tested unit in diagnostics mode. Working as designed, no leaks observed during service."

"JM: Arrived onsite to inspect washer not latching properly. I found that the door strike needed to be turned 180?. I adjusted the strike and the unit began operating as designed. Tested unit. Operational test good, no leaks observed during service. Call complete."

Arrived on site replaced FZ door . Temp repair had held since last visit . Door was only needed . No water leaks detected at time of service. Job complete.

Arrived onsite for water dripping from ice maker dispenser. Upon arrival inspected unit and was hot in both boxes. Both FC and RC temp was 80 degrees. Ran diagnostics and all components and sensors passed. Found compressor would not kick on during compressor test. Found start relay just licks. Ohms compressor and is good. Replaced start device with truck stock. Test unit and compressor now operates correctly. Monitored temperature and temperature has dropped to 40s in FC. Customer will monitor for cooling fr the next several hours. No leaks present at this time. Job complete

"Arrived on site to test unit for squealing/squeaking noises. Found cam has signs of belt slipping. Found belt to be looser than normal. Also found unit excessively leaning to the right. Leveled unit and replaced cam, belt and shift actuator. Unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for not venting to exterior. Found vent motor was not redirected to vent to exterior. Adjusted vent motor, unit working as designed. Job complete."

"Arrived on site to replace element per special project. Replaced element, unit working as designed. No leaks detected. Job complete."

"Arrived onsite for Wsh will not agitate . Upon arrival ran diagnostics and there were no error codes. Test unit on manual test mode and found agitate and spin do not operate. Checked motor at control and ohmed good . Called techline for assistance. After series of test, tech recommended replacement of control. Replaced control and test unit. Unit operates as designed. Tech gave SR#734489601. No leaks present at this time. Job complete"

Arrived onsite to install previously diagnosed parts.Replaced panel. No leaks present at this time. Job complete

"Arrived on site and found currently freezer temperature is -2?, fresh food temperature is 38?. Customer experience refrigerator that warm in both sections left it unplugged For a day and refrigerator has been working properly since. On test seven changed defrost cycle to eight hour timed and replaced thermistor. Freezer may have frosted over due to a food item causing door to stay open, If issue continues prescreen Damper, high-voltage control board, user interface, evaporator harness, defrost element, and thermistors."

Arrived onsite to install previously diagnosed parts. Replaced bottom right door. Job complete

Arrived on site for ice machine making a lot of noise . Found tray not full of water and recalculation pump making a lot of noise . Replaced pump ran diagnostics and all sounds normal and getting correct amount of water in tray . No water leaks detected at time of service. Job complete

"Arrived to inspect door closing issue. I found the door required adjustment to fully close and to actuate the door switch. After adjustment, the issue was resolved. Operational test good."

"Arrived on site and found airflow is showing restricted on airflow meter, Temperature is good. Removed vent hose from rear of dryer and airflow is now showing good. Recommended to homeowner that vent to the exterior be clean/cleared by a service, also recommended a dryer should not be used until this is done To prevent any damage to it, job complete"

"Arrived on site and sound customer called in a refrigerator not a dishwasher. Customer hears a rattling noise that is very intermittent. observe refrigerator for one hour and hurt noise but it changes as soon as refrigerator is moved forward, raising refrigerator using front feet does not remove noise. attempted to contact techline to send in videos Stayed on hold for 20 minutes and they did not answer, the Video is still available to help and diagnosis"

"Arrived on site and replaced all parts diagnosed on previous visit. Dryer is still giving L2 error Spoke with CS, no further repair should be attempted, job complete"

Arrived on site to install previous diagnose part. I gained access to the console and replaced it with new. Job complete.

"Arrived on site for dishwasher, inspected unit and work area. Gained access to heater to replace with new and improved one. Tested unit and no leaks where observed during service. Job completed."

Arrived on site for a wall oven not heating properly. On arrival the customer stated they had a home inspector that found the units temps were off. I found the inspector used an infrared gun to check surface temps. I walked the customer through how this is the incorrect way to check temps for the oven. I heat the unit to 350?F then monitored the temp fluctuations and found it heating as designed. I informed the customer of my findings. I reached out to the office to collect the service fee. Call complete.

Arrived on site for a washing machine not running properly. On arrival the customer stated the unit will fill (and appears to fill to much) then it will stop and flash lights on the UI. The customer showed me a video of the lights and it was error code F8E1 for long fill. I put the unit into diagnostics mode and found stored error code F8E1. I then manually activated each component and it ran as designed. I then ran a quick wash and found the unit would fill way to high and then throw an F8E1 and stop. I gained access to the pressure tube and found it had come loose. I re-installed it and then ran through the same steps prior. I found the unit now running as designed. Call complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the front left and right burners not igniting properly, I removed and replaced the burner heads and tested. Unit is operating as designed. Customer tested and they were satisfied. No gas leaks detected during service, job completed"

"Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that the unit is getting too hot. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My 5 temp readings were 346, 351, 362, 351, 364 for an average temp of 354.8 degrees. I advised the customer of my findings and no mechanical repairs needed at this time. No gas leaks detected during service, job completed."

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E4-float switch. Cleared the code and continued with testing. I removed e toeplate and removed the float switch reservoir and found water in the reservoir. While testing, I checked the tub and found a large amount of detergent suds inside (photo). The customer advised that when the error code came up, they opened the unit door and found a lot of suds as well. Customer advised that they have a water softener system. I attempted to clean the float switch but was unable to get all of the water out of it; therefore, I removed and replaced the switch and reassembled it to the reservoir. The unit completed testing and is operating as designed. I cleared the suds from the unit and I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the blower assembly and tested. Unit is operating as designed. Job completed."

"Arrived onsite to replace previously diagnosed parts. Upon arrival recovered refrigerant. Replaced compressor, Uv dryer , and access valve. Pulled vacuum and held. Charged per spec and ran compressor. Compressor is running and pressures in range. Unit began cooling. Recommended customer place a bottle of water in freezer and allow to freeze once frozen for minimum 24 hrs, until should be good to load. Job complete"

Arrived on site to test unit for no power. Found outlet putting out proper voltage 120vac but worn pins preventing power cord from making contact and unit not receiving proper voltage. Advised outlet needs replaced. Ran power cord to different outlet and unit working as designed. No leaks detected. Job complete.

Arrived on site to replace compressor from previous diagnosis. Verified compressor was needed. Replaced compressor and charged with nitrogen at 130psi. System held pressure and no signs of refrigerant leak. Vacuumed system and charged to specs. Unit now working as designed. Job complete.

"Arrived on site for not drying load completely. Found unable to change dryness level . UI wouldnt even light up on they selection . Ran diagnostics, no error codes . Fans ,drain pump ,thermistors checked normal. Replaced control . Dryness selection is now lighting up and able to change selection . Unit is heating up now . Job complete"

"Enter off deanton hill dr make left building 3 #106. Arrived on site. Diagnosed a refrigerant leak in the system,replaced the evaporator and installed a uv drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good."

Arrived on site to install a new heating element. I verified the dishwasher falls in range of service pointer W11540964. I installed a new heating element according to the service pointer. I reinstalled the unit and tested it. It is now working as designed. Job complete.

"Arrived on site for fridge not cooling at all. I inspected the unit and work area. I found the freezer at 30 degrees when set to 0, I found no ice build up on the evaporator. I gained access to the compressor and found it turning on and off, not getting out of start up. I swapped in a new start device and monitored the unit. I found the compressor staying on and the freezer cooling, I waited 10 minuets and found the freezer dropped to 14 degrees. Customer paid in full with credit card. Job complete."

Arrived on site for dryer taking a long time to dry. I inspected the unit and work area. I spoke to the customer and found out it only happens on sensor dry. I inspected the sensor and found it working as designed. I replaced the control and preformed an air flow test. I found the air flow weak when the unit is on the exterior vent. I recommend the customer have vent wizard come out and clean the exterior vent.

"Arrived on site for dishwasher, inspected unit and work area. Tested unit in diagnostics and found stored error codesF4E3 F7E1 F2E1. I then ran a test cycle and I had no motor response. I gained access to replace sump and motor. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site to check no lights, inspected unit and work area. Tested switches and they where good but found othe one in the RC cracked so replaced it. I then checked the control connections and found a connector unplugged. Reconnected the connector and all lights are now operating properly. No leaks where observed during service. Job completed."

"Arrived on site to install previous diagnose parts. The customer stated the fridge never cooled after previous service. I gained access to the rc evaporator, I found it p,urged in but not receiving power. Indicating a failed control. I replaced both the UI and main control. I tested the rc fan and found it working. I put the unit into a forced defrost. The unit is working as designed. Job complete."

"Arrived on site for refrigerator, inspected unit and work area. Gained access to recover freon from compressor, after recovery I desolder the compressor joints and evaporator. Installed new evaporator and compressor and solder joints. I then vacuum the system out and charged it up. Unit is now cooling. No leaks observed during service. Job completed"

Arrived onsite for center burner not functioning properly. Upon arrival inspected unit. Found debris in gas ports not allow proper flow for ignition. Cleared debris. Tested unit and unit is functioning properly. Job complete

Arrived on site for fridge leaking. I inspected the unit and work area. I found the fresh food drip pan warped and allowing water to leak out the wrong side. I cleared the ice and shimmed the drip pan. It is now level and allowing water to flow into the drain. Job complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the vent being the wrong part previously installed, I removed and replaced the vent and tested. Customer agreed to the repair and is satisfied. Job completed."

Arrived on site for no ice. Found broken wires exiting door hinge unit will need a new freezer door. ; ordrng 1 LW10691266 (Freezer door ss) and 1 WPW10334458 (Connector)

"Arrived to repair door harness. I found all wires were broken and I prepped and pre-tinned the wires prior to soldering. I applied double heat shrink and then re-wrapped the assembly, ensuring the bending of the wires was elongated to prevent further breakage. I tested the unit and all functions returned to normal. I squared and leveled the doors to the chassis. No leaks observed during service."

"Arrived onsite for microwave not heating. Upon inspection found failed high voltage system. Uninstalled unit and replaced magnetron, capacitor and diode. Tested unit and unit is now functioning properly. Job complete"

Arrived on site to diagnose a washer that is not cycling properly. Found unit stuck in drain and reset control. Advised customer that if lid is open for 10 mins and there is water in the machine it will reset to the drain issue. No further repairs needed and no leaks were found at time of service.

Arrived on site to replace previously ordered parts for dishwasher. Replaced ui and housing and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite for a washer that is walking/ jumping around in spin according to cx. Upon arrival I perform a couple of test each with a comforter in the unit one wash cycle and found the unit operating as designed two drain and spin found unit operating as designed. I did mention to customer that they should make sure that the loads are Dispersed evenly within the unit he said the they do. Unit is operating as designed no leaks job complete.

Arrived onsite for a washer that is making an abnormal noise when in use. Upon arrival I installed that gearcase and found it good I did find that the slider and rotor had some signs of wear on them. I installed pats and tested unit and found unit operating as designed. Job complete no leaks.

"Arrived on site to replace previously diagnosed RC ice maker, replaced ice maker, ran it through diagnostic cycle, harvest and water fill test passed, advised customer to monitor and should see ice production within 24hours, job complete"

"Arrived on site to inspect refrigerator temps. Upon further inspection, I found the FC section cooling properly and the RC section warm. I found no airflow through the damper. While inspecting the damper, the unit began to flicker as themFC evap motor began to ramp on and off and the UI began to make a constant beeping noise. I Removed the damper housing and placed the unit in diagnostics and tested the damper. I found the UI digits began to flicker and the damper failed to open/close. I tested the evap motor, condenser motor and compressor and all functioned properly. While in diagnostics, the UI kicked back into normal mode and began to make the constant beeping noise and the unit struggled to come back on. I researched the main control board at the back of the unit and the UI . I advised the customer of my findings and that the unit cannot be repaired without the controls needed. No water connections to the unit, job completed."

"Arrived on site and found no ice production, removed icemaker and found fill tube is frozen, cleared it with steamer and attempted to replace icemaker but prescreened part is incorrect. A new icemaker will need to be ordered, picture of model and serial number did not save please retake it.; ordrng 1 W11553255 (Icemaker)"

"Arrived onsite to inspect dryer not powering on when trying to run load. I found that the unit is powering on, but it will not run a drying cycle. I found the correct voltage at the control. I found no voltage leaving the control to the motor or the gas valve. Tested the motor and thermal circuits from the control and found them closed. R/R the control and tested unit. Operational good. Call complete.

"Arrived on site and replaced door panel, handle will now attached properly, job complete"

Arrived onsite for dishwasher that is leaking. Upon arrival I ran a diagnostics cycle and during the test I found that the unit was producing large amount of suds even without adding detergent which would lead to a leak. Upon further inspection I found no leaks but I did perform Service Pointer #: W11540964. And advised customer to use les detergent because he prerinses his dishes and the detergent he uses is a concentrated (x3) detergent. No leaks job complete.

Arrived on site to diagnose dishwasher with lower spray arm issue. Found spray arm had come disconnected and landed on the heating element and melted. Replaced with new lower spray arm. Unit now working as designed. Call complete.

"Arrived on site for ui console cracked on left side . Talked with builder on site . Replaced ui ran diagnostics, all checked normal. No lint build up at time of service. Job complete"

Arrived on site for a dryer that is not heating. Inspected unit and work area. Plug the unit in and tested the unit. Found the unit heating and operating as designed. The customer advised that they assumed the issue was within the customers home as this was tested at a Rent-A-Center. I advised the customer that the issue was most likely with the electrical supply going to the unit in the customers home. Call complete.

"Arrived on site for no ice and dispenser issues. Found defective water paddle tested paddle failed ran measure fill passed,checked icemaker,icemaker constantly running through a cycle and not filling with water unit will need the updated icemaker kit and water paddle.

Arrived on site for refrigerator needing previously diagnosed compressor. Upon arrival recovered 5.5oz of refrigerant and installed new ss equipment. Recharged system with 5.5oz of refrigerant and found no leaks in system. Found compressor could run as designed with no failures. Informed customer to give unit 24 hrs to cool. Call complete

Arrived onsite for refrigerator ice maker not making ice. Upon arrival inspected unit. Found bin full of ice. Ran harvest and fill test and all are functioning. Batch in tray harvested without issue. Power cycled unit to insure no glitch or intermittency. Unit is functioning properly. Job complete

Arrived onsite for wall oven automatically going into cool down mode when sitting idle. Upon arrival inspected unit. Pulled unit and disassembled. Ohmed sensor and was fine. Checked connections at control and were good. Noticed while back panel was off the issue stopped. When putting the panel back on the fan kicked on again. Appears harness to sensor is disrupted. Will order sensor and harness. Office to reschedule.; ordrng 1 W11598120 (Sensor) and 1 W11245670 (Main harness)

"Arrived on site for refrigerator making noises, inspected unit and work area. CX explained it was rattling loud from day one. I pulled unit out and gained access to removed the compressor cover. I found the evaporator cover pushed up against it rattling and used padding, fix it and then reassembled to level unit properly. No more loud noises where observed. Unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived onsite for Cancel button does not work. Upon arrival,test unit and cancel button is not responding. Need to replace control. Replaced control and test unit. Unit now operates correctly. Job complete"

"Arrived on site and inspected dryer, customer has a recording of dryer making a noise while running. Disassemble dryer and did not see any issues there is nothing wrong with blower wheel or motor assembly at this time. Sent short videos to KB/service management. As a reassembling started dryer on the time cycle net is running normally and quietly, could not duplicate customers experience during service call, job complete"

Arrived on site for a washing machine that is making a gurgling sound during the spin cycle. Inspected unit and work area. The customer advised that the unit does not make abnormal sound when the unit just spins but only when the drain pump is engaged. Test of the unit and manual diagnostics And an auto test in the unit ran as designed. Checked underneath the unit and did find some rubber marks from the belt. Went ahead and replace the belt but did advise the customer that the gargling sound that is running from the drain pump is normal operation. The unit is working as designed. Call complete.

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new rails and tested unit and found unit operating as designed job complete.

"Arrived onsite for My dryer will not dry my clothes it only blows cold air. Upon arrival checked polarity at block and is correct. Ran diagnostics and got error code F1E1 control fault, no voltage at heater. Inspected heater, cutoff, and fuse and all are good. Test control and got 240 with call for heat to the heater. Need to replace harness and control. Ordering harness, control, and heater. Office to reschedule ; ordrng 1 W11525996 (Control) and 1 W11164044 (Harness) and 1 WP3387747 (Heater)"

Arrived on site for fridge building up ice . Found ice building up on diffuser . Found door in diffuser stuck open . Ordering diffuser. No water leaks detected at time of service. Call to set return ; O-emld tckt

"Arrived on site for back burners not heating . Found no voltage to burners . Called tech line test from element ,harness and control. We found control had failed . Ordering control. Call to set return visit . Sr 7734481129 ; ordrng 1 W10806890 (Contol)"

"Arrived to inspect door closing issue. I found considerable gapping within the lower left corner of the FC door area and resultant frost within the ice dispenser chute. I filled the gapping with silicone and then squared the chassis and leveled. The unit operated as designed, no leaks observed during service."

Arrived onsite to Evacuate Refrigerant from refrigerator.

Add onArrived on site for element replacement . Customer complained of unit leaking . Found valve leaking and over filling tub. Ordering valve ; ordrng 1 W11434044 (Valve)

"During removal of the unit for cooktop service, I found the chassis and outer covering missing a significant amount of screws and I replaced them. Many of the other panel securing hardware was loose and the unit had rattles and tightening the hardware corrected the issues. Operational test good."

MR Arrived on site for burner not staying ignited. On inspection of the unit saw that the dual burner was turning off when going between the high burners and the simmer burner.Found the burner orifice was 169 and 69. Tech sheet shows that the orifice are to be 180 and 57. Order parts. ; ordrng 1 W10676661 (Orifice) and 1 W11246817 (Dual valve)

"Customer experienced washer running for two hours straight without stopping. did not find any saved error codes. Inspected blower assembly and found harness to capacitor is loose and corrected this. Ran a diagnostic cycle and everything is working properly. No further repair is required at this time, job complete"

"Arrived on site and found washer is sitting on a patio and does not have any available hook ups. Customer was able to provide power and said their complaint is that the washer does not move. Found washer will agitate but motor and cam have dropped, took pictures. when set into a spin cycle motor will not move at all And just makes noise. Send videos to KB/service management. job complete"

Arrived on site for washer not allowing ui functionality and showing f6E1 in diagnostics. Upon arrival confirmed issue and found no failure in ACU. Found ui failing to response and no sound being emitted. Replaced ui and found unit functioning as designed. Call complete

Arrived on site to install new FC harness to resolve damaged pin. Installed harness and powered unit on. Customer will followup if defrost issue returns. Call complete.

"Arrived on site to test for lid lock flashing, tested unit found sensing flashing, cycled power but control is stuck in sensing mode, replaced control, tested unit unit now functioning properly, advised customer if any issues arise to always look in owners manual for proper operating procedures, unit is running as designed, no leaks detected job complete"

Arrived onsite and installed the ui for ongoing temp issue following the replacement of the baffle. All checks good at time service.

Arrived onsite and repaired washer with sticking cam by replacing the cam and the actuator. Unit is now operating as designed. Advised customer on repair. All else checks good.

Arrived on site for a washing machine that will not lock the lid. Inspected unit and work area. The customer advised the lead does not even show that its closed even though the ladies closed. Did confirm the customers complaint and found one of the switches inside the latch stuck inside the latch assembly and would not push back out. Replaced the latch assembly and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was doors not leveled. I leveled unit and its now. Installed as designed. No leaks where observed during service. Job completed."

Arrived onsite for icemaker leaking. Upon arrival ran harvest test and found water leaking from hose at water valve. The hose is not ecure. Secured the hose and test unit. Unit now fills correctly. No leaks present at this time. Job complete

Arrived onsite for freezer side walls generating some heat. Observed concern. Found unit operating as designed. Provided customer instruct on design. All checks good.

"Arrived on site for unit not defrosting. Thermistors have been replace,ohmed heater good reading,checked continuity on neutral thermal fuse passed,checked power/brown wire thermal fuse no continuity diagnosed unit will need a new harness assembly. ; ordrng 1 W11609822 (Harness)"

"Arrived on site to test unit for frost buildup, customer stated that the unit was thawed out twice already and it its doing the same thing, put unit into diagnostics and found heater is not engaging, will need thermistor and control box replaced to fix issue, ordering parts, office to reschedule ; ordrng 1 W11546690 (Control box)"

"Arrived onsite for IM still not working/not cooling at all. Upon arrival inspected unit and unit is hot in both boxes. Compressor is running and pulling .57 amps and is only warm to the touch. Connected gauges and got 135 on high side and negative on the low. Contacted service management about my findings. There is a restriction in the line. Need sealed system repair. Ordering compressor, evaporator, uV drier, and access valve. Office to reschedule.; ordrng 1 W10507884 (Compressor) and 1 WP2188822 (Evaporator) and 1 W11506635 (Access valve)"

"Arrived on site for washer not cycling correctly. Upon arrival confirmed issue and found unit in continuous flood mode and not switching over. Found when all loads removed from control, that ACU would still send 120 from ACU connector to pump. Found following error codes in diagnostics F8E3, F9E1, F2E1, F1E2, F0E9. Found failures in stator, ACU, and lower harness Lower harness (W11568984), main control (W11419171), stator (W10897050).

Arrived on site for dryer not heating or advancing timer. Upon arrival confirmed complaint. Found element and other heating hardware functioning within manufacturing specs. I then found power outlet failing to send proper 240 v and instead only sending 96 to dryer over all. I formed customer er they would need an electrician to repair outlet and dryer would then be ready for use. Call complete

"Arrived on site and inspected refrigerator and found when icemaker is filled some water misses tray, took pictures. replaced icemaker and attempted to redirect water flow. If issue continues will need a new water fill tube for icemaker, job complete"

"Arrived on site for no ice. Ran diagnostics icemaker passed harvest ran thermistor test passed,ran fill test failed no water entering incemaker,removed water line connection at door diagnosed a frozen line due to a defective fill tube heater. Unit will need a new freezer door

"Arrived on site to inspect microwave not heating. I reviewed previous techs notes and the unit was supposed to be cleaned and the manufacturer wasnt covering the cost of repairs due to the excessive amounts of oils that caused the failures. Upon further inspection, I found cooking oil dripping from the bottom cover and cooking oils on the cabinets and puddled in between the cabinets and top of unit. I advised the customer that the manufacturer will not cover the cost of repairs due to the excessive amount of oils on the unit. Customer advised that they have cleaned the unit to their liking. I advised that the excessive oils is not acceptable as it can ruin the functioning parts of the unit. I attempted to explain wha the previous tech reported in his notes and advised the unit would need to be professionally cleaned before we can service. Customer advised that their inspector told them the unit is not installed correctly. I inspected the installation and found the unit within specifications of the manufacturers installations. I provided the customer with the manufacturer SR numbers and recommended that they contact customer service and have them contact our office at the same time to discuss service on this unit. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. Entered in diagnostics and found stored error codes 4-3, 7-1, 5-2, I then ran a diagnostics cycle and found no motor feedback. Tested voltage coming from control and had 120v but nothing. I then inspected to make sure motor connector was connected and was good. Im ordering a control to fix dishwasher. CX rescheduled to return on 09/05/22 AM. No leaks observed during service.; ordrng 1 W10906426 (Control)"

"Arrived on site for weak water flow. Tested dispenser weak flow installed by pass same issue,by passed filter head assembly weak flow diagnosed unit will need a water valve that is in the compressor compartment. ordrng 1 WPW10498990 (Water valve)"

"Arrived on site ,replaced element .ran diagnostics to whirlpool specs. No water leaks detected at time of service. Job complete"

Arrived onsite for leaking water from icemaker. Upon arrival found entire bottom of freezer covered in ice. Found fill tube on outside of ice maker at rear. Reinstalled fill tube and test unit . Unit now fills correctly. No leaks present at this time. Job complete

Arrived on site to install a new heating element. I inspected the unit and work area. I verified the model and serial number fall in range for service pointer W11540964. I installed a new heating element according to the service pointer. I reinstalled the dishwasher and tested it. It is working as designed. No water leaks present. Job complete.