Arrived on site to test unit for unit not responding. Test unit and found f2E1 error shored ui. Replaced ui test unit and unit test good job complete W11632709

"Arrived on site to replace previously diagnosed fan motor, replaced and tested, unit is now running as designed job complete installed WPW10395033"

Arrived on site to test unit for upper oven door issues. Found door ordered was not the correct door. Ordering door in SS. Office to reschedule. ; ordrng 1 W10877562 (Outer glass door SS)

Arrived onsite for a refrigerator to replace damaged doors. I replaced the RC door and nameplate. Call complete.

"Arrived on site for refrigerator not cooling, found compressor stops pumping and then recycles power. Recovered existing refrigerant. Used provided parts in compressor box. Replaced filter drier, coupler and compressor. Used nitrogen to check for leaks. Vacuumed and recharged. Verified operation. Call complete. 162.36 Auth code: VJK4WH. W11592010"

"Arrived on site to inspect unit for not cooling properly and ice machinenot working due to loose handle. Upon closer inspection found evap cover not sitting properly and evap encased in ice. Defrosted evap, replaced cover and control, tested unit, unit is running as designed no leaks present at this time. Job complete. USED W11610999 W11664342"

Arrived on site for fridge leaking. Found line from valve to filter head had crack at where if comes out back cover . Used 5/16 quick connector to splice line . Also padded metal back cover . No other parts used . No other leaks detected at time of service . Job complete

"Arrived on site to test unit for error code. Found F2E1 shorted keypad error code stored in diagnostics. Replaced control (W11620481) and tested, unit is now running as designed, job complete."

"Arrived on site to test unit for not advancing properly, tested unit found failed shift actuator causing cam to grind, replaced parts and tested, unit is now running as designed no leaks detected job complete installed W11481722, W10721967"

"Arrived on site to test unit for tripping breaker. Tested unit by running bake cycle to 350?, unit heated up to set temperature with no issue. Spoke to the builder, builder stated they swapped out a couple breakers and unit has stopped tripping the breaker. Unit is running as designed, no parts installed, job complete."

"Arrived on site for grinding noise during spin. Upon arrival, test unit and found noise coming from blower area. Disassembled unit and found debris caught in blower wheel. Removed debris. Inspected wheel and motor and are good. Reassembled unit and test. Unit is now operating as designed. Job complete. No parts needed"

"WFE320M0JS4 Arrived on site for unit tripping breaker. Upon arrival, customer mentioned when using Bake for the first time, it tripped breaker within a matter of minutes. Proceeded to satisfy unit to 500 degrees F on Broil and Bake. Re tested unit. Unit holds temperature and it did not trip breaker. Unit is functioning as designed. No parts replaced."

"Arrived on site to test unit for no heat, tested unit found control not sending voltage to elements, replaced control and tested, unit is now running as designed job complete, installed W11594418"

Arrived on site to install drain hose to resolve crimped / folded hose. Removed damaged hose and installed new. Added high drain loop. Verified proper draining. No water leaks found. Parts used - W11414944.

Arrived onsite for a refrigerator that stopped cooling correctly after the previous parts were replaced. I found the FC at -2 degrees and the RC at 58 degrees. I found the plastic thermistor that was installed on the previous visit causing the issue. I changed it back to the metal thermistor. I tested the refrigerator and found the temp dropping. I told the customer to monitor it and I would return to temp it later. I returned at 4:30pm and temped both compartments. The FC was at -2 degrees and the RC was at 38 degrees. The unit is working as designed at this time. I called techline to do a follow up and spoke with Chris giving him my findings and what was replaced since the last call to techline. Chris added the information to the previous SR#. CS will do a follow up call to the customer on Monday 6/10/2024.; O-emld tckt

"On arrival verified complaint of unit tripping breaker on spin. Unable to replicate issue. Looked inside control panel and see no signs of arc or reason for short. Inspected main board and found no burns. During spin test identified squeak under unit. Believed squeak was from direction of motor when under unit. Replaced motor after seeing no visible signs of wear. Still making squeak. Recommend gearcase, belt, and splutch. Ordering W11454741 gearcase, W10721967 splutch, W11239857 belt. ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Splutch) and 1 W11239857 (Belt)"

"Arrived on site to test unit for burnt cord. Inspected unit and found unit will need a new terminal block due to previous block melting when short occurred. Customer provided power cord. Replaced terminal block (279320) and installed cord, tested unit, unit is now running as designed, job complete."

"Arrived on site for a washing machine that is not starting the cycle. Inspected the unit and work area. The customer advised that her daughter was trying to use the machine and it would not work. Advised that he tried to mess with it himself and after unplugging it and tripping the breaker, the unit has been working ever since. he just wanted to make sure that there was nothing wrong with the washer. I ran into diagnostics and found an F5 E4 (lid not opened between cycles) error code. Around the unit through an auto test and found the unit working in operating as designed. I tested all user interface buttons and found all of them working. I did advise the customer that I could not determine exactly what was going on with the unit but didnt state that they may have had a glitch within their control and by performing a power reset, they may have fixed their own issue. The unit is working an operating as designed. Call complete. No parts were replaced."

"Arrived on site with new gearcase. Removed and replaced gearcase, capacitor, actuator and splutch. Ran calibration and verified operation. Call complete. W11428524, W11481722, W10721967, W11454372"

"Arrived on site and replaced previously diagnosed defrost heater assembly(W116(0662), thermistors(WPW10384183), silicone(W10841140) and control(W11558182). Unit now working as designed. Job complete."

Arrived on site to test unit for upper rack falling do soap dispenser door not closing. Found broken adjusters and soap dispenser. Replaced adjuster kit and soap dispenser test unit and unit test good no leaks present job complete. W10861000 w10712395

"Arrived on site for a washing machine that is still not being able to start a cycle. Inspected unit and work area. Per whirlpool, they wanted us to check the resistance ratings on the motor windings. I checked the motor windings from the control and found Black to brown 8.8 ohms, black to red 8.9 ohms, and red to brown 8.9 ohms. I also checked underneath at the motor and confirmed the same findings. I called Whirlpool Techline and spoke to Jeremy SR# 7739140115. I told him that beyond their request for the resistance rating, that the original issue on the previous visit was that the controls were not updating the model and serial information to the new controls. He stated that while that was a part of the equation, they were trying to figure out what was causing this error message. He advised that because the motor windings were showing within range from both spots, the issue would not be with the motor or the wire harness. He advised at this point because of what has been done with this unit, he would submit this back to review and to let the customer know that whirlpool would be in contact with the customer or myself depending on the next steps. Call complete. No parts were installed."

Arrived on site to inspect unit for no detergent being dispensed. Upon closer inspection found error code f8e1 for low water ran diagnostic mode and confirmed water pressure being let into unit is low. Will need to request a 2 man and return. Due to washer being in tight space and dryer stacked on top of it. Office to reschedule. NO PARTS USED. ; O-emld tckt

"WFE320M0JS4 Arrived on site for unit tripping breaker. Upon arrival, customer mentioned when using Bake for the first time, it tripped breaker within a matter of minutes. Proceeded to disconnect ground and satisfy unit to 500 degrees F on Broil and Bake. Connected back to ground and re tested. Unit holds temperature and it did not trip breaker. Unit is functioning as designed. No parts replaced."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the tub, in her door, insulation, toe plate, and mounting hardware. I went to put the outer cabinet door on the front and found the door would not fit right. I found that the inner door that was just replaced. Had the control mount in the center of the inner door instead of at the top right hand corner. This was causing the outer door to bow outward in the center of the door, and not allow the Cabinet door to fit on the outer door. I spoke with the customer and the customer advised that she did not want to jimmy rig any mount for the control and preferred just to order a new one. She stated that she would prefer to put her old door back on for the time being while we wait for the new door. Re-ordering the inner door in the office will need to contact the customer about a return date due to need to inspect the part prior to scheduling service. ; O-emld tckt"

"WRS325SDHZ08 Arrived to inspect UI loosing power. I verified the issue and found no 12VDC voltage present. Following the circuit back to the control, I found the issue was within the harness and moving the harness around caused the power for the UI to intermittently become present. Office to order harness. No leaks observed during service. ; ordrng 1 W11565110 (Harness)"

"Arrived on site to test unit for humming noise, tested unit found heater connection loose causing incomplete defrost cycles, replaced heater and tested, unit is now running as designed, no leaks detected job complete installed W11650661"

"KDFE204KPS0 Arrived on site to replace ordered part. Upon arrival, confirmed wash motor was not running. Replaced wash motor assembly. Tested unit and now unit is functioning as designed. No water leaks detected at this time. W11460946 sump and motor"

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F5E2 & F5E3-both door lock failures. I cleared the codes and continued with testing and when the unit tested the door lock, the door locked and would not unlock,and the unit shut down and displayed error code F5E2. I inspected the lock and found the harness broken at the molex connector (photo). I re-wired the harness until I can get back with a new harness. Retested the unit and it is operating as designed. I am ordering the lower harness, NTC harness and upper harness and CNOTE-LSO PER CUSTOMER REQUEST. I scheduled return service for 06/10/24 (MS). No water leaks observed during service. No parts installed today.; ordrng 1 W11509207 (Lower main harness) and 1 W11449075 (NTC harness) and 1 W11316252 (Upper harness)"

"Arrived on site for slow ice production as well as small dripping of water on left side of icemaker. Upon arrival, inspected unit. Found full bucket of ice. Customer states that the amount of time to produce ice is too long. Found icecycle on left side of ice maker. Confirmed that valve is not weeping. I believe there may be a hairline crack in ice mold. Replaced icemaker W11626124 and test unit. Unit fills correctly and does not spill. Customer will monitor unit. Job complete"

"Arrived on site to diagnose dishwasher that is not cleaning dishes. Tested unit and found it fills, but wash motor is not washing. Replaced sumo assembly and retested. Verified unit working as designed. No water leaks. Parts used - W11613479."

"Arrived on site for not cooling, upon arrival, inspected unit and is unplugged. Noticed a lot of water at base of rc cabinet. Found fc evaporator drip pan is completely bowed. Customer states that was hot in both boxes. Also found left leveling foot is broken and had to use a furniture slide pad to assist pulling unit from wall. Unit is on a very unleveled floor. Deli ui is not responding. Contacted SW for assistance. Will need to replace defrost and electronic issues to be able to test sealed system. Need to replace left leveling foot, rc drip pan, Power supply board, Main control, LED supply board, UI, Pantry UI, Pantry UI rail Harness, Icemaker, Fill tube and Fascia Heater, All 3 Fans / harnesses and thermistors as well as shims, LEDS, inverter, and Pantry door if the door harness is corroded. CS to order parts. Need 3 hr weigh, 2 man to help with left foot roller. Office to reschedule ; ordrng 1 WPW10515763 (Left roller assembly)"

"Arrived on site to replace harness diagnosed through tech line on previous trip. Replaced harness, tested unit, unit is running as designed. Job complete. USED W11310055"

"Arrived on site for makes clicking sound. Upon arrival, customer played video of clicking sound. Found noise happens during agitation when basket rotates from right to left. Raised unit to inspect lower components. Found teeth on rotor are grinding where meet with slider. Need to replace slider and rotor at the same time. Ordering rotor and returning with prescreened parts. Office to reschedule ; ordrng 1 W10754161 (Rotor)"

"Arrived on site to replace previously diagnosed parts. Replaced water line (8212547RP) and installed pressure regulator (W10786952). Sealed water chute with silicone (W10841140) and cycled ice maker, no excessive splashing present. Advised customer to allow unit to cool down before expecting ice production to return to normal operation. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to inspect ice machine low ice production. Upon further inspection, I find the bin full of ice, but the cubes were smaller than the normal setting size. I placed the unit in diagnostics and tested and the unit operated as designed and is set on the normal sized setting. I tested the unit is a normal cycle and while testing, I found all of the components are operating as designed. I checked the placement of the evaporator thermistor and found it is in the incorrect spot on the evaporator tubing. I pulled the unit out and removed the top panel to get access to the thermistor harness and found the harness not correctly installed. I adjusted the harness and placed the evap thermistor in the correct manufacturer approved placement on the evap tubing. Continued to monitor the cycle and found the unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"On arrival verified complaint of unit not heating correctly in both ovens and surface burners. Pulled unit and verified both temp sensors are in range. All elements are good and not shorted. Ran all surface burners and they all activate and cycle correctly. Ran upper oven and had temps 372, 371, 370, 325, 323, and 325 avg 347.6. Upper is working correctly. Ran lower and had temps 340, 341, 345, 300, 301, and 302. Avg temps 321.5 adjusted in calibration. Unit is now working as designed. Job complete no parts installed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised that they had some milk spoil in the fresh foods section, but the freezer is cold. I tested temps in the FC=7 degrees and the RC=42 degrees on the 2nd shelf. Customer advised that they recently had a power outage which, I believe, cause the unit to get warm and then began to cool again. Removed and replaced the thermistor and tested in diagnostics and unit is operating as designed. I recommended the customer monitor the unit and schedule service if it fails again. No water leaks observed during service, job completed. WPW10384183"

"Apt 3103Arrived on site for washer not running . Found unit went off balance tub has severely beaten cabinet . Ran diagnostics unit shut off when going into agitate , unit is draining in manual mode . Ordering 2 man , cabinet , suspension,actuator,feet .No parts installed . No water leaks detected on fill test . Call to set return.; ordrng 1 2man and 1 W11226768 (Suspension) and 1 W10478060 (Cabinet) and 4 W11179235 (Feet)s and 1 W11398781 (Actuator)"

"Arrived on site to test unit for not dispensing ice, tested unit found impeller stripped on dispenser motor shaft, replaced motor and impeller, tested unit is now running as designed no leaks detected job complete installed parts W11671282, WP63052-2"

"Arrived on site to diagnose oven that was not able to start cycles. On arrival found display frozen. No buttons responding. Power cycled unit at breaker and retested. Verified all functions working as designed. Customer advised to install and update whirlpool app, to allow for software updates. Call completed, no parts needed."

Arrived on site to diagnose dishwasher that threw an F8E4 error. Found unit was leaking from left side of door gasket. Door gasket had excessive buildup of some substance that was crushed on. Replaced door gasket and found unit no longer leaking. Repair completed. Parts used - W11483553.

"Arrived on site to test unit for not cooling, customer stated that it started to buzz like it was trying to turn on but just stopped cooling, tested unit found compressor starting but after a few minutes starts to buzz, need to replace compressor to fix issue, ordering compressor, access valve and dye drier reschedule for 6/11; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dye drier) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"

Arrived on site to test unit for right front grate broken. Replaced right front grate test unit and unit test good job Complete. W11380124

Arrived on site for poor dishwasher drying . Ran diagnostics and got wax error code . Ordering vent . Also recommend customer start to use rinse aid as well. Set return 6/8No leaks detected at time of service ; ordrng 1 W11649995 (Vent)

Arrived onsite for Refrigerator leaking water. I accessed the back of the refrigerator and found a hole in the icemaker fill tube located on the rear. I replaced the icemaker fill tube located on the back and there is no leaks present at the time of service. Call complete. INSTALLED W11181718 tube water.

"Arrived on site to inspect unit for not draining. Upon closer inspection found control shorted causing drain to run non stop. Replaced control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11603810"

"WOEC3030LS01 Arrived to install previously diagnosed and ordered parts. I found initially that the unit would stop rotation after one second and subsequent tests failed at the eight second mark. I started with the main control, wide control and UI, since there was no power supplied to the inverter. The issue persisted and I replaced the inverter and magnetron, finding the issue resolved at that point. Operational test good."

"Arrived on site to inspect dryer not heating. Upon further inspection, the tenant advised the unit tumbles and turns on, but does not heat and the unit will continuously run. I tested the unit with the door open and the switch closed and found the element not illuminating in the back left vent area. I tested voltage at the terminal block and between the red/black wires I had no voltage. Between the red/white I got 124V and black/white 124V. I advised the customer of the voltage issue and due to not being able to fully test the timer without 240V, I removed and replaced the timer and I checked the breaker and found it to be a GFCI breaker. I cycled power to the unit and retested and still no voltage. I left the unit unplugged for safety. No lint observed during service, job completed. W10857612"

Arrived on site to replace drain hose. Found new drain hose gray rubber connection can not fit through the size of the hole on the cabinet. The hole will need to be bigger and I advised customer I couldnt drill a new hole to his cabinets. He will need to get a handy man to do it. Installed the new drain hose but could not connected to the garbage disposal. Job complete. W11381654

"Arrived on site to inspect unit for leaking out of the back and underneath. Found evap drain clogged and frozen over causing water to over flow during defrost and travel out of unit. Unclogged drain and cleaned up areas unit would flow towards drain better. Also found leveling feet were not being optimized. Adjusted legs so unit no longer leaned forward. Tested unit, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED."

"Arrived on site to test unit for not washing properly. Ran diagnostics and found wash motor engaging. Tricked door switch and was able to run with door open. Noticed water leaking from around base of lower spray arm. Recommend lower spray arm, arm support, seal and sump assembly. Office to reschedule. ; ordrng 1 WPW10320510 (Lower wash arm) and 1 WPW10077898 (Arm support) and 1 WP8268340 (Spray arm seal)"

"Arrived on site and replaced compressor(W11582592), dye drier(WPW10143759), access valve(W11506635) and used crimp couplers(W11504434, W11504449, W11506620, W11506619). Unit now working as designed. Job complete."

"WOES3030LS01 Arrived to inspect oven not reaching temperature. I found this machine is equipped with the Rapid Preheat for single rack feature and per industry standard, set the machine to standard preheat at 350? and advised the customer on the feature. The unit claimed, as expected, preheat at 395 and declined. Cycling temperatures were: 322 and 370. Averaging 346?, the machine was within MFG tolerance and no adjustments were necessary. Operational test good."

MER6755AAS Arrived to inspect no heat on recently repaired burner. I found the infinite switch had failed and caused the prior repair to fail. I was able to correct the wiring issue and utilized a ceramic connector. I removed and replaced the infinite switch and tested. The unit regained all functions and operated as expected. Part 49.63.

"Arrived on site to install previously diagnosed parts. I broke off the agitator and went to remove the screws for the other assembly. Upon first glaze, I found several screws that had already been stripped. I was able to remove one out of the five screws due to the corrosion and damage already down to the screws. I spoke to JC and was advised that at this point, we would need to do a full rebuild on this washer. Ordering the tub, basket, filter, Kim, belt, actuator, and screws. We will also need to return with all other rediagnosed parts, including the gear case, suspension, hub, assembly, and agitator. The office will need to reach out for authorization as well as contact the customer about a return date if authorization is given. Please schedule the next service for two hours. No parts were installed.; ordrng 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Tub filter) and 6 WP8533953 (Hub screws)s and 1 WP8533928 (Filter screw) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W10913953 (Actuator)"

Arrived on site to install previously ordered parts. Replaced lid WPW10460919 and console W11583885.. Job complete

"WRT318FMDM09 Arrived on site to replaced ordered parts. Replaced FC, RC door and name plate. Tested unit and now unit is functioning as designed. No water leaks detected at this time. W11178521 badge, LW10638683 Fc door and W11575716 RCdoor"

Arrived on site to test unit for oven not heating. Verified glow igniter receiving voltage but not heating. Replaced faulty igniter(W11590294). Unit now working as designed. Job complete.

"Arrived on site for no ice. Icemaker not running through a forced cycle,replaced icemaker,icemaker passed harvest failed fill replaced defective valve ran harvest test passed,icemaker filled with water. Usedwp12544124,d7824706q"

"Arrived on site to inspect unit for being operational but not drying clothes. Upon closer inspection found glow igniter not glowing. Found thermal fuse reading open. Replaced thermal fuse, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED WP3392519; schdld next appmnt for 6/10 MON !"

"Arrived on site for washer moving and unbalanced, passed bounce test. found f3e3, f0e3, f7e1, f7e6, f0e5. Diagnostics confirms water filling and draining. Entire basket moved during agitate. Unable to removed agitator. Ordering parts needed. Reset for tues. Extra time requested; ordrng 1 Extratime (Extra time) and 1 W11551646 (Spanner) and 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W11550891 (Agitator) and 1 W11481722 (Actuator) and 1 WPW10006384 (Belt)"

Arrived on site to inspect unit for not advancing to cycle. Upon arrival customer stated unit worked with small loads but large load. Found excessive play in basket back and forth as well as side to side. Unit also shook violently for the first minute of spin cycle before balancing itself out. Ordering a 2 man 2 hour tub replacement. Office to reschedule. ; ordrng 1 2hour (2 hour) and 1 2man (2 man) and 1 W11378552 (Basket)

"Arrived on site to diagnose refrigerator not making ice. On arrival found about half a bucket present. Ran diagnostic tests and found E2 error present, for motor not finding home. I replaced the ice maker and tested a fill. Found no water entering ice maker. Checked lines and found water present on both sides of the filter housing, but not making it to ice maker. I steamed out the fill Tube and still could not get water to the icemaker. Called tech line to report possible collapsed fill Tube. Tech line recommends replacement of fill Tube and heater assembly. Parts used this visit - W11646196. Office to schedule return. Customer is also going to thaw out the unit and see if it frees up fill Tube and will cancel service if it does. ; ordrng 1 W11515313 (Fill Tube)"

Arrived on site for leaking washer . Ran all fill valve test with back off . Checked bellow . No signs of leaks . No signs of any water after several tests . Couldnt duplicate any leaks . Advised on soap usage . Job complete No parts installed . Job complete

WRT318FZDM11 Arrived on site to replace order parts. Replaced IM kit. Tested unit and now unit is functioning as designed. No water leaks detected at this time. W11510803 IM kit

"Arrived on site installed hinges ,cooktop and grates . Left side is normal. Right front is not touching . Ordering grate hinge W10826075 . No gas leaks detected. Parts used both W10826075, W11204008, W11214957. Call to set return ; ordrng 1 W10826075 (Hinge)"

"Arrived on site for a washing machine that is not filling up with enough water. Inspected unit and work area. The customer stated that the washer does complete each and every cycle but that the water does not seem to fill up the tub. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed. I asked the customer what type of cycles she tends to use and she advised that she normally uses the normal cycle. I did advise the customer that this is a low water washer and that it is not designed to fill the tub up with water. Customer advised that she did not like that because she is used to old washer is that used to fill up 3/4 the way up the basket at least with water. I did advise the customer that the low-water washer is designed to work with less water and still provide an efficient cleaning. The customer said that she just doesnt think that the washer is really actually cleaning the clothes as well without the water present. I told the customer how to get her the highest water level on the washer using the deep water wash and certain cycle selections to give her more water, but did explained that the unit is functioning and operating as designed. Call complete. No parts were installed."

On arrival verified complaint of not running. Found thermal fuse blown replaced and then ran vent test. Vent passed. Checked heater saw no damage and it cycled on and off. Unit is currently working but something is blowing the thermal fuse. Ran temp check and it passed at 156 at exhaust on high. Spoke to SW and decided to replace heater for possible weak element as it heats up later in cycle. Unit is currently working as designed. Job complete installed wp8544772 and wp3392519

"WTW5057LW0 Arrived to inspect leak during drain. Inspection revealed no obvious signs of damage to the drain pump, hoses and bottom of the tub. Service test mode showed F8E1 and F7E7, which were cleared for testing. Shortly after starting the test, water came from the front right of the machine. Secondary inspection revealed the tub had a provision for a heater with a factory molded block plug. The plug had dislodged, allowing full water flow out of the heater provisional mounting port. Office to order tub assembly and contact the customer to arrange return service. Dry testing the machine, no other issues were found. No leaks of the water supply and drain observed during service and I left the unit unplugged and water shut off. ; ordrng 1 W11219115 (Tub, Outer)"

Arrived on site to replace sump and motor and adjuster kit. Replace short parts test unit and no leaks present at this time. Job complete. W10712394 WPW10780877

Arrived on site to test unit for unit not working. Test unit and found unit giving wash motor error code. Removed motor to test and motor test good. Turned unit back on and unit working as designed job complete. No parts used

"Arrived on site to install sealed system parts to resolve no cool refrigerator. Replaced compressor and dryer. Found suction line folded and crimped, so I replaced a section of the suction line. Vacuumed down and found good vacuum. Charged to spec. Tested unit and verified all working as designed. Repair completed. Parts used - W11557425, W11506635, Wpw10143759."

"Arrived on site to inspect dishwasher noises. Upon further inspection, the customer advised that the dishwasher is fine, but their microwave is making an add noise. I corrected the ticket to read the microwave and corrected the model/serial numbers on the ticket. Using my microwave tester, I tested the unit for 30 seconds and the unit operated and sounded normal. After a few more tests, the unit became loud as if the heating components are beginning to fail. I am ordering the magnetron, capacitor, diode and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 06/07/24 (KC). Unit is currently operating as designed other than the noise. I recommended that the customer unplug the unit for safety if they noticed the unit malfunctioning any further.; ordrng 1 W11678970 (Capacitor) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron) and 1 W11446747 (Transformer) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to test unit for door slamming down. Inspected unit found spring and bushing on the left side has slipped off. Reattached the spring and tested unit, unit is now functioning as designed, no parts installed, job complete."

On arrival verified complaint if not running full cycle. Replaced motor as previously diagnosed. Ran cycle and unit is now running correctly. Job completed installed 279827

Arrived onsite for a refrigerator to replace previous diagnosed parts. I tapped the system and found it full of refrigerant. I replaced the compressor and drier. I added an access valve to the compressor. I vacuumed the system and charged it with 56 grams of R600A. I tested the refrigerator in service test 4 and had good pressures and refrigerant flow thru both evaporators. There were no water leaks present at the time of service. Call complete.

"MED4500MW0 Arrived to inspect knob issue. Per SP W11693378 - Special Project S15110 - SP?W11708423, I removed and replaced the timer and knob assemblies with the upgraded parts. The unit operated as designed."

"Arrived on site for loose handles. Upon arrival,inspected unit and found right side of Fc handle is about 1/4 turn loose and left rc door handle has bottom set screw was completely on incorrect side of mounting stud. Corrected issues. Unit is operating as designed. Job complete . No parts needed"

Arrived on site for wall oven with failing gasket. Upon arrival customer also pointed out discoloration on bottom of oven liner as well as heat coming from bottom under oven door. Upon further inspection I found gasket pins not holding gasket w11262572 in place and replaced it. Also instructed customer on how discoloration and airflow in oven work and thats normal operation for both. Unit now works as designed. Call complete

"Arrived onsite to replace faulty control. While at the control checked temperature probe and was good. Replaced control and tested. Ran unit up to 400 degrees and tested. Unit heated and cooled properly, fan shutting off as designed. Job complete"

WRS571CIHZ05 Arrived to inspect noise. The diffuser would chatter during operation and I removed and replaced. The noise issue was resolved and the unit operated as designed. No leaks observed during service.

"Arrived on site to test unit for not cooling, tested unit found compressor running but no frost buildup, unit has a leak and will need to be pumped with nitrogen to determine where it is, fix the leak and replace compressor, ordering FC evaporator as precautionary rescheduled for 6/6 no parts installed ; ordrng 1 W11546605 (FC evaporator)"

"Arrived on site to test unit for leaking, tested unit found all components activating properly but after running unit for 10 minutes, found excessive amount of suds present inside unit, images uploaded, customer does not have a water softer and is using cascade pods, advised customer to run multiple empty cycles with vinegar to remove all the soap buildup, if issues persists recommended to try different brand pods, also advised customer to use rinse aid to help with dish drying, unit is running as designed, no leaks detected job complete no parts"

Arrived on site for frost in freezer . Found frost building up around door on upper right hand side and front of middle drawer. Found small air gap around gasket . Reshaped gasket and perma gummed 212643 truck stock upper right gasket . No water leaks detected at time of service . Job complete

"On site or a washing machine that is not spinning when the unit says its trying to spin and its not feeling when its saying that its billing. The customer showed me two videos of what the customer was talking about and advise that when it was supposed to be going, the unit was just sitting idle. I did notice that the machine was saying the unit was sensing the load, but nothing was happening for about 3 to 5 seconds. The video ended and I could not see exactly what happened beyond that. They also showed me another video where the unit was saying that it was in a spin cycle and the basket was spinning very slowly. That video only lasted about 5 to 7 seconds around the unit into diagnostics and found an F7 E4 (basket re-engagement failure) error code. I tested the unit and found at the slider was having a hard time shifting between agitation and spin. I replaced the slider and tested the unit. I found the unit working and operating as designed. Call complete. W10734521."

"Arrived on site for dryer not working right and not giving off any alarm when finished, verified times were on, confirmed buttons nor timer has tones. Replaced control panel with knob. Verified operation. Dryer working as designed but vent is restricted. Advised customer they will need to have vent cleaned. Call complete."

"Complaint was that washer was making a loud noise. Found error code f8e1, f0e3. Ran diagnostics and confirmed noise during spin, inspected underneath and confirm gearcase is leaking oil. Rotor screw was lying on floor. Checked to see if agitator comes off and I got it off and confirmed teeth are bad on agitator l found spanner nut and tub completely black. Authorization needed. Office will,call to,schedule. Will need all parts sent and new parts listed. ; ordrng 1 W10902814 (Agitator) and 1 W11551646 (Spanner nut) and 1 W11551646 (Stator) and 6 W11027980 (Screw)s and 1 W11178227 (Basket) and 1 Authorization (Authorization)"

Arrived on site to test unit for oven tripping breaker. Turn red oven on and at 125? breaker tripped. Turned breaker back on and unit pre heated correctly. Job complete. No parts used

Arrived on site to inspect upper oven door for damage. Found engineering digits in model number were not correct. Ordering inner door. Office to reschedule. No parts replaced at this time. ; ordrng 1 W11617223 (Inner door)

"Arrived on site to test unit for buzzing sound. Customer stated unit will start buzzing every morning at 5am for about 30 minutes. Tested unit, all components are properly engaging with no buzzing sounds. Sounds like unit is not defrosting soon enough and frost is building up on the evaporator coil just enough to make the evap fan make contact and start buzzing. Switched defrost timing from adaptive to forced in order to eliminate frost building up too much. Unit is running as designed, no parts installed, no leaks detected, job complete."

"Arrived on site for cooktop. Upon arrival spoke to Techline and went through previous work and current state of operation. Techline SR# 7739127699, got a hold of engineering and was able to determine that the ui previously sent for repairs was not the correct part to and it in stead needs W11670421, but they will need to research and confirm new part number is an exact match before we reschedule for repairs. Techline/engineering stated they would reach out the TG for further steps on how to proceed. Ordering W11670421 ; ordrng 1 W11670421 (Ui control)"

"Arrived on site for burner not going low and middle burner turning off. Found center burner did not have a simmer flame. Removed knobs and internally adjusted set screw for all,burners. Found center simmer orifice was clogged removed and cleared. Verified operation. Call complete. No parts."

"WDTA50SAKZ1 Arrived on site for unit not dispensing. Upon arrival, customer stated they will have to manually open dispenser after first initial wash. Proceeded to replace dispenser and control. Re tested and now dispenser opened. Ran a overall checkup diagnostic and now unit is functioning as designed. No water leaks present at this time. W11412300 dispenser and W11672039 control"

"WED4815EW1 Arrived on site for unit not drying properly. Upon arrival, inspected inner duct of the unit and airflow exiting outside home and found no lint buildup. Unit was in a tight space. Proceeded to pull out unit about 6 inches and re tested. At this time, unit is functioning as designed. Customer will monitor unit with it pulled out and follow up if issue occurs again. No parts replaced"

"KRFC300ESS07 Arrived to inspect no cool. I found the unit in the off position, via the control and when switched on, the compressor could be heard to groan and there was no motor operation. I tried a known-good start device and there was no change. The compressor had a locked rotor and will require replacement. Office to order parts and set service for two hours, R600a and all copper. No leaks observed during service. ; ordrng 1 W11557425 (Compressor) and 1 W11598433 (Evaporator) and 1 WPW10143759 (UV Drier) and 1 W11506635 (Service Port) and 1 2HourSealedSystem (R600a All Copper)"

Arrived on site to inspect unit for thumping noise coming from unit intermittently. Upon closer inspection found unit unlevel and basket missing holes. Will need to order basket and return. Office to reschedule. NO PARTS USED ; ordrng 1 W11513243 (Basket)

"Arrived on site for oven not operating as well as center burner and right rear burner not operating. Upon arrival, Ran diagnostics and get F1-E0 control failure. Test unit and found Right rear burn not sparking, confirmed burner operates when using a lighter. Also center burner not lighting. Confirmed gas flow through orifice. Need to replace right rear electrode, control and center burner. Ordering oven igniter, control, right rear electrode, center burner, and spark module. Office to reschedule ; ordrng 1 W11475513 (Center burner) and 1 W11620552 (Control, white) and 1 W11565127 (Spark module) and 1 W11688146 (Right rear electrode) and 1 W11590294 (Oven igniter)"

"Arrived on site to inspect unit for error code f9e1. Upon closer inspection found harness failed pump was running non stop and burned itself out. As well as control being corrupted. Replaced control, harness and pump, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11568984 W11396717 W11419171"

"Arrived on site for no lights in fresh food section. Tested switches passed left doors open,led module started strobing diagnosed unit will need a new led module ; ordrng 1 W11470191 (Led module)"