"Arrived on site for no,ice. Ran diagnostics E5 error code,defective icemaker thermistor ordering a new icemaker. ; ordrng 1 W11658802 (Icemaker) and 1 W11087201 (Heater)"

Arrived on site to replace switch harness. Replaced harness test unit and no more error code for lost communication. Turned microwave on and unit giving inverter error. Ordering new inverter and magnetron office to reschedule ; ordrng 1 W11578579 (Inverter) and 1 W11578959 (Magnetron) and 1 2hourjob (2 hour job)

Arrived on site to test unit for unit giving miss wired unit. Test unit and found burner out terminal block. Ordering new harness office to reschedule ; ordrng 1 W11123024 (Right track for drawer) and 1 Mainharness

"Arrived on site to diagnose washer that is banging around when spinning. Tested unit and found it is extremely off level. Leveled unit and ran and found unit still vibrates excessively. Checked basket and found the balance ring is completely separated from the basket. When I tried to calibrate the unit also shut off / recycled 3 times. Ordering a control, basket, and capacitor to resolve the banging and restarting. Office to schedule when we get all parts. ; ordrng 1 W10554251 (Basket) and 1 W11428524 (Capacitor)"

Arrived on site to test unit for f8e0(cooling fan failure). Found outlet is damaged. Advised outlet would need to be fixed before diagnosing to prevent back feeding damage to electronic components. Cooling fan is ordered. Office to reschedule. ; O-emld tckt

"Arrived onsite for previously diagnosed parts. On inspection found that the part was the wrong part in the box, box had the right part # on it. Reordering the part.; ordrng 1 W11297728 (Ui)"

"Arrived on site and inspected washer and found gear case is leaking, took one picture. Attempted to disassemble gear case assembly and rotor will not unattach. Will need to bring back gear case, wash plate, rotor, stater, clutch, slider, and all mounting screws and bolts to rebuild washer.; ordrng 1 W10754158 (Stator) and 6 W11568617 (Stater mounting bolts)s and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor) and 1 W10752283 (Wash plate)"

"Arrived on site for washer not filling . Ran diagnostics got float switch code . Found toe kick missing and harness broken to float switch . Ordering harness ,toe kick and fasteners . Unable to check for water leaks . Call o set return .; ordrng 1 W10369023 (Toe kick) and 2 W10503548 (Fasteners)s and 1 W10832780 (Harness)"

"Arrived on site for cooktop, inspected unit and work area. Customers complaint was unit being cracked. I tried to remove the cooktop and was unsuccessful due to installation. I advise customer to have unit removed for us to work on it. Customer wanted me to schedule them and they will try to have some one remove it before our arrival. ;

"Arrived onsite for oven ui stopping after steams hits it. On inspection found that the ui will go un-responsive when steam is released from the oven. Heat will not cause the issues only when steam is present the issue happens. Ordering new UI, office to reschedule customer when part arrives.; ordrng 1 W11600370 (Ui)"

Arrived onsite for an R600a refrigerator with cooling loss. Freezer is 32f. Unit is constantly running. Weak partial frost pattern indicating low charge. Ordering compressor and other related sealed system parts. To repair. Office to reschedule. ; ordrng 1 R600a (R600a) and 1 Aluminumcaptube (Coupler needed) and 1 Lokringkit (Lokring kit) and 1 W11580057 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv Drier)

"WRT318FMDM05 Arrived to inspect no cool. I found the unit cooling very little. After other tests, exposure of the evaporator yielded a detectable area of dye at the,eft side of the evaporator and appeared to be a very small pinhole in the area the tubing was bent during manufacturing. I was not sent with the lokring tool necessary to perform the repair and it will need to be added for return service. Office to set sealed system service for two hours. Returning tech will need to replace compressor and dye drier as well, due to low side leak and acidification prevention is required. All heat loop tubing is AL on this unit. No leaks observed during service. ; ordrng 1 LokringKit (Lokring Kit) and 1 TwoHours (Sealed System Service) and 1 KnownLokringAssorment (Add Lokrings)"

"KSSS48QMX01 Arrived to instal previously diagnosed and ordered parts. I was able to correct the damaged supply to the ice maker and instal the ice stripper. Installation of the filter to valve line failed due to finding the filter housing outlet would not stop leaking. I attempted the MFG updated part and it was too long and bound, increasing the likelihood of future failure. Standard 1/4 line did not seal either and the filter housing will require replacement. I left a length of tubing for the returning tech, but they will need to trim the tubing to the correct size and dress the ends prior to connection. Contact tech GC if thee are any questions. Water shut off to prevent further issues. No leaks observed from the supply.; ordrng 1 WP2209022 (Filter Housing)"

"Arrived on site to test unit for no heat, tested unit found connections in terminal block are shorted, L2 connections was missing a screw, timer is not advancing , will need to replace timer, terminal block, terminals, customer will buy a new power cord and will have it ready to install when repair is made; ordrng 1 279318 (Terminals) and 1 WP3397659 (Terminal block) and 1 279393 (Terminal screw kit) and 1 W10900067 (Thermal cutoff)"

Arrived on site to test unit for right front burner always on high even when set on low. Found bad switch ordering new switch office to reschedule ; O-emld tckt

Arrived on site to test unit for damaged element. Found element broken. Replaced element and noticed a slight leak. Upon further inspection fount a small price of element broke off and melted a hole in tub. Recommend replacing tub and sump assembly. Office to reschedule. ; ordrng 1 W11513977 (Tub assembly) and 1 W11025157 (Sump assembly)

"Arrived on site to test unit for not operating properly, tested unit found it has power but multiple lights on UI are shorted out do to top console sticker is not sealing properly causing moisture to penetrate and corrode UI, called tech line to document, per tech line will need to replace UI and UI housing , SR#7736075818, replaced UI ordering housing, office to reschedule ; ordrng 1 W11413963 (Console assembly)"

Arrived on site for door open chime unless doors are pressed. Upon arrival inspected unit and found unit is not leveled and not getting a good seal. Leveled the unit. Unit is operating as designed. Job complete.

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new block,cord and wires. And tested the unit and found unit operating as designed.

Arrived on site for door not closing. Upon arrival inspected unit and door is not latching. Found the strike has failed. Need to replace strike. Replaced strike. Test unit. Door closes and unit operates as designed. Job complete.

"Arrived on site to test unit for no power, tested unit found unit is receiving 120 to bi-metal but not to control, tested bi-metal and found it shorted, replaced part, all functions has returned to normal, unit is now running as designed"

"Arrived on site to install previously diagnosed and ordered part. Due to the freezer door gasket being badly torn and not sealing properly, I removed the door and disassembled the FC section and cleared the frost/ice form the freezer section and removed and replaced the door gasket. Using my heat gun, I shaped the gasket and reassembled the FC section. Inspected the FC door gasket and it is sealed on all four sides. I recommended the customer leave the FC door closed for a few hours to allow the gasket to mold to the chassis. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the drain hose having a hole in it and the drain pump beginning to fail, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for no power. Found no voltage entering thermal fuse. Pulled unit out and found voltage was correct. Upon further inspection found wiring was burnt up. Corrected damaged wiring and unit now working as designed.

"Arrived on site to test unit for door sagging. Found hinge base was broken from 3 of the mounting points. Replaced hinge, unit working as designed.

"Arrived on site to test unit for not washing properly. Found stored error for failed wash motor(f4e3). Verified motor not engaging. Replaced sump assembly, unit now working as designed. No wake detected. Job complete."

"Arrived on site. Found control shutting itself on and off,diagnosed a defective main control,installed updated control kit powered unit on ran diagnostics all test passed.

"Arrived on site for washer, inspected unit and work area. Tested unit and found that the tub was not spinning due to hub being stripped. Unit would need gear case, tub, actuator, belt and cam. No leaks where observed during service. /

"Arrived on site and inspected oven and found no power showing on display and oven door is locked. This happened after running a self clean. Found thermal fuse has failed and thermostat has failed. After replacing both of them will now start a bake cycle again. Took one picture of oven heating,

"Arrived on site and found valve assembly is leaking when cold water valve is activated. After replacement confirmed it is no longer leaking by running hot and cold valves again, job complete

"Arrived on site and inspected ovens and found control panel is unresponsive. Cycled power for one minute at breaker and control panel has reset and will now start a bake cycle. Recommended to homeowner that oven be connected to Wi-Fi at least periodically to receive updates.

"Arrived onsite to replace failed parts. Replaced cavity thermostat , fuse and monitor switch. Replaced components and tested. Unit is functioning properly. Job complete.

"Arrived on site and inspected dryer and found there is a dragging /rubbing noise while dryer is running. Disassemble dryer and found a small sock stuck in Fan Blades. After removing it and reassembling dryer it is now running quietly

"Arrived on site and found another company has recently been here and replaced control panel, washer was able to lock the lid in diagnostic cycle once but will not engage a normal cycle and will also not change cycles. Send multiple videos to KB/service management and spoke with tech line. They recommended checking resistance on lid lock from pins One and four and then one and five and found second circuit has failed. They recommended replacing lid lock. After replacing lid lock washer will now run properly

"WMH31017HS09 Arrived to inspect lower light out. I verified the bulb element was visibly failed and I removed and replaced after advising the customer that the bulb itself. The unit operated as designed.

"Arrived to inspect error code on range. Upon initial discussion, prior to entry into the residence, the customer advised me the unit was no longer even turning on.

"Arrived on site to inspect dishwasher not cleaning and sprays arms not working. Upon further inspection, the tenant advised that their dishes arent getting cleaned and they have had dishes get broken. Tenant said the dishes that are getting damaged were placed on the bottom rack. I advised the tenant that due to the new design, both spray arms are operating at the same time and the lower spray arm is putting out more pressure which can cause the more fragile dishes to get broken and I recommended they place the fragile (glass) dishes on the top rack. I placed the unit in diagnostics showing no error codes and tested. While testing, I placed my multimeter on the black wire at the junction box and tested amp draw to the components. I found all components are within amp reading range. Also tested the temp of the water at the kitchen faucet and got 122 degrees and maintenance verified. I made recommendations for use and care, as well as, detergent and rinse aid use. Also, I changed the rinse aid dispenser dial to number 2 due to tenant complaint that theyve had a white film on their dishes. Tenant continued to be unhappy with the product, at which time, I directed her to maintenance and management to discuss possible resolutions. I contacted techline and spoke to Scott and advised of the complaint and my findings. Scott advised to not replace any parts mid the unit is operating as designed and provided SR#7736078716. No water leaks observed during service, job completed."

"Arrived on site to inspect washer not spinning or draining. Upon further inspection, I found the control panel display showing OE-drain pump failure and the tub full of water. I attempted to place the unit into diagnostics and was able to get it to go, but it would not advance any further than the 3rd step. I advised the customer the unit would need a drain pump which is a common failure on lg washers I researched the drain pump,and found it out of stock, but was advised that we could get it within 5-10 business days (SR). No water leaks observed during service, job completed. Unit left unplugged for safety."

"Arrived on site to follow up on refrigerator that was not making ice. Found icemaker locked up halfway in a harvest cycle. Tried to jump and cycle and unit did not respond. Replaced icemaker and tested unit. Verified proper function. Repair completed."

Arrived onsite and found unit operating with failed sump and motor . Completed repair and tested unit for leaking. All checks good.

Arrived onsite and found burning diode complaint. Verified symptom. Completed repair

Arrived onsite for a dryer that is not heating. Upon inspection I found that the heating element had separated. I installed the new elements and tested the unit and found the unit operating as designed.

"Arrived onsite for a DW that has no power. Upon arrival I checked the breaker and found that it was not tripped I made sure that the unit was wired properly. Upon inspection I found that the unit was wired to a switch on the counter and it was in the off position. I turned it on and turned unit and found unit operating as designed, the unit had some mold in it and I did point this out to the customer and expressed my concern about if it even worth fixing and was told that theyd clean it up.

Arrived on site to install parts previously ordered. Installed new fuse and tested. Unit is now operating as designed.

"Arrived onsite for a DW that is leaking when run in sanitize mode. Upon arrival I ran the unit in sanitize mode and monitored the unit for leaks and found no leaks. I then adjusted the tub seal, the inclination in the inside oh the door because it was sagging into the lip of the tub. The I adjusted the front feet to give the unit no slight lean to the back. Then tested one more time and found unit operating as designed. Job complete"

Arrived on site to install previously ordered parts. Replaced basketW10554251. Test unit and unit is operating correctly. Job complete

"Arrived onsite for LF code. Upon arrival, ran diagnostics and got F8-E1 long fill, Found that the hot and cold water supply is backwards. The cold water valve is only on a quarter turn. Turned valve on all the way and test unit. Unit is operating correctly. No leaks present at this time."

Arrived on site for F5-E3 lid will not lock. Upon arrival ran diagnostics and got F5-E3. Test lid lock and only clicks . Need to replace latch. Replaced latchW11394572. Test unit and unit is operating as designed

Arrived on site to test unit for unit making metal poping noise. Found normal sound when bottom cover heating job complete.

"Arrived on site to replace previously diagnosed sump and control, removed unit and found mold on the back of unit do to the previous issue failed heating element called tech line to document, sent pictures to whirlpool SR file has been updated,replaced parts tested unit unit is now running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed control, hot and cold water valve, replaced parts cleaned drain pump filter, unit is at a animal hospital and there is alot of hair that accumulating customer will need to clean it on a monthly routine to ensure proper functions, tested unit, unit is now running as designed"

Arrived on site to drop off vent. Customer will need someone to install job complete

Arrived on site to install new hinges on washer due to bent hinges. Replaced and tested unit. Verified all working as designed. Repair completed.

Arrived on site to diagnose dishwasher with no power to unit. Tried to run unit and got no response from the console. Flipped wall switch and unit powered on. Tested and verified its working properly. Repair completed.

"48 g. Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and powered unit. Compressor is running. Notified customer to give min 24 hrs for temperature to stabilize. Customer will monitor. Job complete"

Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Unit has previously had compressor replaced 8/22. Checked compressor compartment for signs of dye and found none. Exposed evaporator compartment and found ice ball in top corner but no signs of dye. Checked pressures and equalized at 16 psi. Running pressure at -20/42 psi. Contacted tech line for assistance. Recommended changing 140 psi nitrogen and inspect for leaks or pressure drop. Allowed to sit 20 min . Pressure dropped from 140 to 125 psi after 20 min. Documentation with tech line. SR#7736079893. Tech Submitted for review. Will make contact on how to move forward. Spoke to office personnel to inform them tenant is without refrigerator.

"Arrived on site to install previously diagnosed and ordered part. Due to the intermittent failure of the control panel/WiFi, I removed and replaced the control panel and tested and unit is operating as designed. The customer couldnt remember their password for WiFi. I left the number to the manufacturer wifi team for further assistance with the WiFi connection if needed. Job completed."

"Arrived on site to inspect microwave door not opening fully. Upon further inspection, I found when opening the microwave door fully, it rubs against the trim pieces (photo). I found the outer door panel/glass is warped and removed and replaced it. After replacing, I found the new door panel rubbed on the trim. After further inspection, I found the base board supporting the unit is beginning to badly warp and the unit is resting on the lower drawer front board (photos). I advised the customer of my findings and that the issue is an installation issue and possibly a cabinet issue. I discussed it in depth on what needed to be repaired and that our company cannot do the repair. Customer took photos of what needed to be repaired as well. Other than the microwave door rubbing, the unit is operating as designed. Job completed."

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found defrost problem in fc. Found control not sending 120 to heater and thermistor in fc failing. Replaced both controls, thermistor, and harness and added permagum near evap area to insure no air leaks. Unit working as designed. Call complete"

Arrived on site for refrigerator needing previously diagnosed ice maker. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found ice maker automatically turn on and run as designed without failure. Informed customer to give unit 24hrs to stabilize temps. Call complete

Arrived on site for dryer with lint cleaner thing stuck in dryer vent. Upon arrival confirmed issue. Found and removed cleaner object. Reassembled and tested unit and found dryer working as designed call complete

Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue. Found high side leak at compressor. Repaired leak and replaced drier. Recharged system with 5.5oz of refrigerant. Found unit working as designed and informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site for refrigerator leaking water. Upon arrival confirmed complaint and leak. After multiple tests I couldnt pinpoint 1single source of leak but found multiple potential causes. Due to units age customers doesnt want to continue with repairs and wants to replace unit. Call complete

Arrived on site and replaced previously diagnosed triple valve. Replaced valance and unit now working as designed. No leaks detected. Job complete.

arrived on site to test unit for not fully washing. Customer stated unit is working good and no need to check it. Was under the impression we were replacing unit per conversation with homeowner. Job complete.

Arrived on site for noise. Ran self diagnostics and engaged components individually. Found cam retention nut was extremely loose preventing cam from locking into place when engaging/disengaging causing noise. No signs of damage to cam. Secured nut and completed diagnostics with no issues. No leaks detected. Job complete.

"Arrived on site for no cool in fresh food section. Removed evaporator,3 way valve and evaporator attempted to flush cap tube to remove possible restriction,replaced drier,evaporator and 3 way valve. Vacuumed system down unit kept vacuum recharged system to manufacture spec ran test 10 no frost forming on evaporator pressure reading -20 high side 75-100 called tech support gave description of all work down and readings diagnosed a restriction in cap tube whirlpool will contact customer. SR#7735843027"

Arrived on site. Replaced drawer and housing reinstalled shelves and drawers tested unit unit working as designed.

"Arrived on site for noise complaint. Customer played recording of noise,diagnosed noise is from refrigerant entering evaporator tubing,removed cover added sealer to evaporator inlet tube. ; used 1 4318168 (Sealer) from stock"

"Arrived on site for dryer, inspected unit and work area. Complaint was making noises. Tested and found that the motor bracket was lose. Reassembled motor bracket and tested unit is now operating as designed. Job completed."

Arrived onsite for dryer not heating. Unit is new and hasnt heated day one. Upon arrival inspected unit. Unit does power on and tumble. Disassembled and inspected. Found 240 circuit not completing. Found motor harness connector not secured. Secured connector and tested. Unit now heating properly. Job complete Motor harness loose not completing 240 circuit.

"Arrived onsite for damaged oven door and missing grill. Upon arrival inspected unit and took pics. Found bottom left corner of boot bent. Also found missing grill. Unit is showing out of 30 day cosmetic. Builder trying to find purchasing info. If not, repair will be out of pocket and payment arrangements will need to be made prior to repair. Builder will reach out. Will need to order screws as well. Screws (2) WPY706189"

Arrived on site for dishwasher with adjuster kit broken. Inspected unit and work area. Installed new adjusters and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived on site for refrigerator leaking from icemaker. Inspected unit and work area. Installed new tube and tested. Unit is now performing as designed. No leaks where observed during service. Job completed.

Arrived on site to install microwave door. Inspected unit and work area. Removed old door and installed new one. Unit is now operating as designed.

Arrived to apartments for dishwasher. Inspected unit and work area. Customers complaint was dishwasher not working. Entered diagnostics and found error code for bad wash motor 4-3. Replaced wash motor and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site and inspected range and found burner caps are swapped front to rear On left and right sides. Showed new Home owner how one is thicker than the other and the thicker one belongs on the front burners. Range is now igniting properly, job complete"

Arrived on site for low water during wash . Ran diagnostics. No error codes . Ran manual diagnostic and cold water was lower fill rate . Replaced valve . Ran calibration and diagnostics wash . All checked normal. No water leaks detected at this time. Job complete

Arrived on site for upper rack falling down . Found adjusters failed . Replaced with new adjuster kit . No other issues found . No water leaks detected at this time. Job complete

"Arrived on site ,replaced scratch cook top . No other issues found . Job complete ."

Arrived onsite for rc not cooling. On inspection found the moulin has a big gap at the bottoms of the fc door. There was a huge ice ball on the evap. Called WP tech line to report the issue to them. They sent the case to engineering department for review and will contact the customer.Sr7736077049

Arrived on site for microwave. Inspected unit and work area. Installed new parts ordered and tested. Unit is now operating as designed. Job completed.

"Arrived on site and found capacitor has failed, after replacing it washer is now working properly. No water leaks from connections at time of service, job complete"

Arrived on site for same f27 error code . Found water sitting in tub . Ran diagnostics. No issues found with drain pump . Replaced both valves and water level sensor ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

Arrived onsite for range cooktop burning food. On inspection found that the front left burner was staying on no matter where the switch was positioned at. Replaced the switch and the unit is operating as designed.

"Arrived on site for washer, making a grinding noise during spam. Upon arrival confirm noise complaint, and found after further testing that the inner gears of the gearcase were starting to fail and leaking oil all over. I then found that the washplate was rusted on to the gearcase and had to be broken in order to be removed safely. After getting authorization for gearcase and washplate replacement, i then replaced both parts, then reassembled and tested unit and found no leaks and unit now fully functioning as designed with no odd noises. Call complete."

"WTW4816FW3 Arrived to inspect washer leaking. I could see evidence of water in the concrete garage floor around the washer. The customer advised they did see I noted the drain line was not fully inserted into the drain and corrected it for testing, advising the customer that I would add a safety strap prior to completing the call. I entered service test mode and found no stored error codes and filled the unit to its maximum allowed level in manual test mode, even causing the shield to make contact with the floor. I found no leaks with the static test and agitated at high speed, again with no leaks observed. I re-calibrated and ran an automatic test mode and all worked as designed. My suspicion is the partially inserted drain line, over the top of the cold water supply line, was the source of the water due to falling out of the drain standpipe, or nearly, and then dropping back in after drain operations. I added a drain safety strap. No leaks observed during service."

WFE505W0JS3 Arrived to inspect error and no operation. The unit showed Err F1E0 and had no functionality. I removed the control and tested. The unit resumed all normal functions and there were no errors present.

"Arrived on site to follow up on dryer that was not powering on or heating. Found no issues with voltage, all has been resolved. I checked the control and found it good, but console isn't powering on. Removed console and checked. Found connector not plugged into the console on the display side causing unit not to power on. Adjusted connector and retested. Verified all working as designed. Repair completed."

"Arrived on site for wall oven, inspected unit and work area. Customers complaint was F2E1 ERROR CODE. Entered diagnostic and found no other error codes. The error code displayed is for a faulty UI. I proceeded with repairs and installed new console. I then powered unit on and tested. Unit is now operating as designed. Job completed.

Arrived onsite for a wall oven to replace the previous diagnosed parts. I replaced the broil element and tested the oven. All is working as designed.

"Arrived onsite for oven triggering F3E0. Upon arrival inspected unit. Customer stated unit worked fine on last use, Saturday. Possibility of intermittent issues. Power cycled unit to reset controls. Tested individual components then ran a normal bake cycle at 350 degrees and unit was functioning properly. Notified customer that reset may have resolved issues. However if symptoms persist, recommend replacing control and sensor. Control Wpw10286791, Sensor WP74008369. Customer will monitor.

Arrived onsite to install previously diagnosed parts upon arrival I installed the new lid and tested unit and found unit operating as designed.

Arrived on site for a DW with a top rack that is falling off. Upon inspection I found that the wheels had fallen off of the adjusters. I installed the new adjusters and tested unit and found unit operating as designed.

"Arrived on site to inspect refrigerator ice maker not working and the freezer getting warm. Upon further inspection, I tested temps in the FC=38 degrees. Removed the FC evap cover and found a ball of ice on the cap tube area (photo) and no frost pattern. Tested the ice maker and it harvested but failed to call for water. Also found ice built up behind the motor cover. Inspected the compressor and found it very hot to touch. parts-compressor, access valve, UV dye drier, pan heater, evaporator, ice maker.

"Arrived on site to inspect washer door locked. Upon further inspection, I placed the unit in diagnostics showing error code F3E1-water level system error. Cleared the code and continued with testing. Once the unit filled, I found a large amount of suds in the drum (photo). Also found the water valves at the wall are leaking (photo). Customer advised that they used a detergent pod and a small amount of detergent in the dispenser when the unit stopped operating properly. I advised that it was too much detergent and the unit went into flood mode (F3E1) and explained to the customer how the unit operates. At the end of testing, the unit is operating as designed. I made recommendations for use & care, as well as, detergent use. No water leaks observed during service, job completed."

Arrived on site for washer not draining.on inspection could not get the unit to drain the water in the tub. Drain the water out and gain access to the bottom of the unit. I removed the pump and the blade was sized up. Installed new pump and tested unit in diagnostics mode. The unit is operating as designed and no water leaks detected during service.

"Arrived onsite for previously diagnosed parts. Installed the ui an tested unit. The unit came up after the new ui was installed, I tested the dryer for 10 minutes and it was working as designed.

"Arrived on site replaced bin thermistor and grid cutter ran diagnostics all test passed.

"Arrived on site to diagnose dryer that is not starting. Tested unit and found no motion from the motor, but the unit also was getting very hot with no motor running. Found the heating element coil was sagged onto the housing, causing it to ground and stay on. Provided estimate for new element and thermal fuse to resolve. Replaced element and thermal fuse and tested. Verified all working as designed. Repair completed.