Service History 179

We serviced a
SAMSUNG DRYER
Model DV331AERXAA01
Near Jarrell, TX 76537
Wesley
Job Details: 04/23/2021
Arrived onsite and repaired unit dryer by replacing element assembly. Unit is now operating as designed all checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS06
Near Austin, TX 78730
David
Job Details: 04/23/2021
"Arrived on site to install previously diagnosed parts to resolve leak from refrigerator. Replaced filter housing and feed line. Retested with water on and verified no leaks. Had customer verify no longer any leaks present. Reinstalled unit.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Waco, TX 76706
Jonathan
Job Details: 04/23/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and console and tested unit. Unit began working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Copperas Cove, TX 76522
Al
Job Details: 04/23/2021
"Arrived on site and inspected newly purchased Kitchenaid dishwasher not starting.Confirmed the complaint when customer turned on the breaker.Unit was beeping 3 times, which is directly related to the float switch.I looked underneath the unit and discovered the plastic tray where the float switch is housed was not inserted properly.This is directly related to the amount of space needed verses the actual space the customer has for the dishwasher.I called CS and SW and advised both I have the part to fix the functional failures, but the unit is simply too large for the space. The drain hose is also in the way of the tray fitting properly into the unit.I removed and replaced the float switch, which fixed the unit.Unit is required to be raised via the front leveling feet, but the space doesnt provide this opportunity.I took several photos of the unit JOB COMPLETE"
We serviced a
KENMORE DRYER
Model 110.695228
Near Copperas Cove, TX 76522
Al
Job Details: 04/23/2021
Arrived on site and inspected dryer not drying clothes on the first load.Used a vent tester and found when the unit is connected to the exhaust the airflow is severely affected.I disconnected the vent hose and unit passed the airflow test.Customer has lots of lint buildup inside the ventilation system.Unit works as designed.Unit heats and tumbles as designed.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Hewitt, TX 76643
Jonathan
Job Details: 04/23/2021
Arrived on site for refrigerator that?s leaking from the back. Inspected unit and work area. The customer advised that they turned the water off to the unit and it has since stopped leaking. Turn the unit back on and found a crack in the valve at the back causing it to spray as water was being supplied to it. Replaced water valve and tested unit. Unit began working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Temple, TX 76502
Tyler
Job Details: 04/23/2021
Arrived on site for washer making a screeching noise during spin and customer stating that it was also getting thrown off balance upon arrival. Upon entering diagnostics I did find that the only error codes stored was an F0E5 indicating an off-balance load was detected. I then found that the gear case watch cam and top assemblies that had previously been repaired were still intact and were showing no signs of physical or visual damage I then found the service pointer indicating that the triad could be an issue with the unit and I ran the high-speed spin test in diagnostics to verify whether or not the screeching noise was occurring but I could not duplicate the noise at all even after simulating cloths weight with water in the tub. Then called whirlpool techline and spoke with Tj sr#7730590156 Who informed me that based off the repairs that weve already done the only other thing that we can do at this point is go ahead and replace the main control that has the trike built in that could cause this issue Spoke with SR He was able to go ahead and order the main control for me part number W11498796.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76502
Tyler
Job Details: 04/23/2021
"Arrived on site for washer making a clunking noise during agitation according to the customer son upon arrival. Customer son had shown me a video of the washer making a slight clunking noise during agitation that did seem a bit abnormal. I took my own video of the washer symptoms and sent it into our in-house tech line and spoke with PR guarding the symptoms of the washer at this point it is recommended that we returned with a rotor and stater and upon return repair we need to replace the rotor, stator, slider, and clutch assembly; ordrng 1 W10915700 (Stator) and 1 W10915701 (Rotor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ3
Near Temple, TX 76502
Wesley
Job Details: 04/23/2021
Arrived onsite to diagnose bulbs blowing every few months. Sallee techline and spoke with TJ. SR#7730589446Replaced control due to shorted circuit leaving light on. Unit is now operating as designed. Advised customer on bulb quality and design and tolerances of use. All else checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB0
Near Belton, TX 76513
Tyler
Job Details: 04/23/2021
Arrived on site for range not operating correctly. Upon arrival found range was showing functionality at the main controls display. Found though that none of the high voltage hardware was turning on when activated. Upon further inspection found both main control and terminal block were not receiving full 240 vaults. Inspected power outlet and found only 120 volts at outlet. Informed customer that outlet would need an electrician to repair. At this time though the bake/broil elements as well as other hardware passed inspection. Unit will function as designed once proper power is restored all complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Temple, TX 76502
Tyler
Job Details: 04/23/2021
Arrived on site for Needing a previously diagnosed main control. Upon arrival I was able to disassemble washer UI and install the new main control underneath and then reassembled and plugged in the washer and found that there was full functionality back to the Ui and that the washer is working as designed with no weird power fluctuations between the main control and UI. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Elm Mott, TX 76640
Jonathan
Job Details: 04/23/2021
Arrived on site for a washing machine that won?t fill with hot water. Inspected unit and work area. The customer advised that it?s not the unit doesn?t fill with water but that the unit is seemingly overfilling. She advised that she ran the unit one time without clothes in it filled up to the top of the basket. I did advise her that that is normal on wash cycles without clothes because the unit doesn?t know how many clothes are in the unit. I ran the unit through diagnostics and the unit had no stored error codes. When an auto test in the unit ran as designed. I did notice the unit drain pipe is a closed drain and is back flowing water back into the unit after then it stops raining. I advise the customer to fix their draining situation at the wall to allow the unit to work properly. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFAA
Near Schwertner, TX 76573
Wesley
Job Details: 04/23/2021
Arrived onsite and found unit damper broken. Cleared ice in vent. Replaced damper.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78738
Brandon
Job Details: 04/23/2021
"Arrived on site to replace lid latch, after replacing, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model RF368LXPS1
Near Killeen, TX 76542
Al
Job Details: 04/23/2021
Arrived on site and inspected left rear element not heating.Confirmed the complaint and removed and replaced both the infinite switch and element.Reassembled and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Lakeway, TX 78738
Brandon
Job Details: 04/23/2021
"Arrived on site for customer complaint of unit not drying, I ran diagnostic test cycle, found no error codes, found heating circuit tested good and is working, instructed customer to use rinse aid."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW0
Near Hutto, TX 78634
Matthew
Job Details: 04/23/2021
Arrived onsite for washer not functioning. Upon inspection found faulty electronics. Unit will need control and UI replacement.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Briarcliff, TX 78669
Robert
Job Details: 04/23/2021
Arrived on job to replace stopper. After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78704
Scott
Job Details: 04/23/2021
Arrived on site for washer not starting or filling . Found drain pump cover had been pulled off and unplugged . Plugged in drain pump . Ran diagnostics all checked normal . Ordering drain pump due to damage . Also customer asked about dented console . Ordering console . No water leaks detected at time of service. Call to set return.; ordrng 1 W10920641 (CONSOLE ) and 1 W11399437 (DRAIN PUMP)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/23/2021
Arrived on site for The refrigerator freezes sporadically even with the temperature at the lowest setting. Ran diagnostics and tested dampener. Dampener opens and closes as designed. Tested thermistor and it was in range. Removed UI and installed new UI. Adjusted temp in freezer at UI to below recommend to offset the cold air in the fridge. Kept the fridge temp at recommended at UI to ensure the fridge stayed below freezing. Customer knows to keep items away from the dampener to avoid items from freezing. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Leander, TX 78641
David S
Job Details: 04/23/2021
Arrived on site to install previous diagnosed parts. We gained access to the ice door and replaced it with new. We tested the ice door and it is working as designed. Job complete.
We serviced a
SAMSUNG DRYER
Model DV395GTPASU/A1
Near Round Rock, TX 78665
Matthew
Job Details: 04/23/2021
Arrived onsite for dryer taking long to dry. Upon arrival tested unit heating. Unit is heating. Used digital tester to check air flow. Tester confirmed poor air flow. Notified customer that when cleaning vent the entire vent from connection to external vent on roof needs cleaning. Customer will have duct inspected. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78753
Jacob
Job Details: 04/23/2021
Arrived onsite for console randomly scrolling through functions. Saw console randomly scrolling on its own. Replaced console. Tested unit. Unit tested good. No issues at this time. Did let customer know that the unit was installed possibly incorrectly. Let them know to get the installers back out to properly re install the unit. Installer used wrong screws to the cabinetry. No issues at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Lockhart, TX 78644
Noah D
Job Details: 04/23/2021
Arrived on site to inspect unit for not working correctly spoke with Andrew at Techline Sr # 7730591732 and he stated it has no issues.Ordering console. Office to reschedule ; ordrng 1 W11105007 (CONSOLE )
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Jarrell, TX 76537
Wesley
Job Details: 04/23/2021
Arrived onsite and found failed motor. Replaced dispenser motor and shaft. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Leander, TX 78641
Tommy
Job Details: 04/23/2021
Arrived onsite for previously diagnosed parts. Upon arrival found new control was bad. Ordering new control.; ordrng 1 W10892389 (Control)
We serviced a
AMANA MICROWAVE
Model AMV2307PFB4
Near Austin, TX 78724
Kevin
Job Details: 04/23/2021
"Arrived on site and inspected microwave and found interior liner is damaged
We serviced a
GE WASHER
Model GTW490ACJ3WS
Near Jarrell, TX 76537
Wesley
Job Details: 04/23/2021
"Arrived onsite and tested unit for not spinning clothes out. First tested empty on drain and spin and operated properly, then tested with 10 beach towels on speed wash and spun out perfectly. Advised customer to adjust soap amount per load and load size. No further recommendations."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Cedar Park, TX 78613
David S
Job Details: 04/23/2021
"Arrived on site to replace gearcase, splutch and belt. Replaced those parts and calibrated the unit, no additional noise coming from the gearcase, the unit is operating as designed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED9550WW1
Near San Marcos, TX 78666
Andrew
Job Details: 04/23/2021
"Arrived on site to test unit for not turning on. Verified voltage to unit. Element and cutoff tested good. Found bad thermal fuse. Replaced fuse, tested unit, unit works good. Verified with shop manager unit is working.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near San Marcos, TX 78666
Andrew
Job Details: 04/23/2021
"Arrived on site to test unit for broken lid. Found left side lid was broken causing issues with latch not engaging properly. Replaced lid, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Mustang Ridge, TX 78610
Richard
Job Details: 04/21/2021
Arrived onsite for the refrigerator not dispensing ice. During testing found that the door harness is causing the issue. When I wiggle the harness the auger motor starts to work. Will need a new door. Ordering parts and office to schedule ; ordrng 1 LW11258441 (Freezer door)
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Pflugerville, TX 78660
Matthew
Job Details: 04/21/2021
Arrived onsite to replace previously diagnosed parts. Replaced hot water valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Killeen, TX 76541
Tyler
Job Details: 04/21/2021
Arrived on site for range that the glass door had broken off the front. Upon arrival customer stated that when the incident happened they had noticed the right side of the handle was loose from the door and they could not find any way to tighten it at that point they tried to open the door to inspect it and found that the glass had fallen out of place in the process of opening it due to how loose the hand was and not holding it. Also could not locate the cross support bar that holds a glass and placed upon arrival and found that the holes inside the handle were stripped out which is what caused the screw to come loose in the first place. ; ordrng 1 W11176456 (Glass door) and 1 W11389703 (Bracket cross support) and 3 W11428245 (Screws)s and 1 WPW10481433 (Nameplate) and 4 WP59002061 (Screws)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78759
Scott
Job Details: 04/21/2021
"Arrived on site for Dora jar and low ice production. So nothing wrong with doors, customer is only experiencing low Ice production . Found IM is getting to much water and over flowing tray . IM is having hard time harvesting . Ordering filter head , ice maker , valve .No water leaks detected at time of service,call to set return; ordrng 1 W11482383 (VALVE ) and 1 W11482384 (HEAD FILTER ) and 1 W11483245 (ICE MAKER )"
We serviced a
GE REFRIGERATOR
Model GSC23LSRCSS
Near The Hills, TX 78738
Luis
Job Details: 04/21/2021
"Arrived on site for loud noise. Fan powered on vibration noise from housing,removed cover and icemaker compartment,found lower section of housing missing screws,removed housing gained access to fan motor,found no obstructions on or around fan motor,installed housing secured housing correctly with all 4 screws."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Kempner, TX 76539
Tyler
Job Details: 04/21/2021
"Arrived on site for refrigerator needing previously diagnosed ice make related parts such as ice bin, heater fill tube, valve, etc. upon arrival I was able to install previously diagnosed parts. After repair I found ice maker running as well as the water dispenser with. No leaks. Informed customer unit would need at least 1-4 days to start and fill bucket with ice"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVQ03
Near Georgetown, TX 78633
Jonathan
Job Details: 04/21/2021
"Arrived on site for RC not cooling well. Measured temperature in RC and found at 34?. Inspected unit and work area. Found items against damper (see SD-QUICKPIC). Inspected evaporator and fan. Found good frost pattern. Pulled unit out and found condenser fan and compressor running. Measured amp draw to compressor and found within range. Spoke with customer on air flow and unit operation. All tested good, no water leaks detected
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHK0
Near Austin, TX 78728
David
Job Details: 04/21/2021
Arrived on site to install previously diagnosed parts to resolve grinding wash motor. Replaced sump and motor and retested. Unit is no longer making any noise and working as designed. No water leaks found. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HV0
Near Round Rock, TX 78665
Kayman
Job Details: 04/21/2021
Arrived onsite for range with digits missing on the control or partial display. Upon inspection I found the right side of the digits was missing during timer or cook time. I removed the back panel and accessed the control board. I did not see any visible breaks or shorts in the harness. I also confirmed voltage and tight connections at the terminal block. I replaced the control and tested the unit. The unit is preheating as designed with no missing digits.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY011
Near New Braunfels, TX 78130
Noah D
Job Details: 04/21/2021
"Arrived on site to inspect unit for leaking during operating, upon inspection found the unit leaking from Icemaker when supplied water. Replaced valve and tested unit with no issues. Complete"
We serviced a
JENN-AIR OVEN
Model JJW2430IL00
Near Canyon Lake, TX 78132
Andrew
Job Details: 04/21/2021
"Arrived on site to replace outer glass per previous diagnosis. Replaced glass, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Marion, TX 78124
Noah D
Job Details: 04/21/2021
"Arrived on site to inspect unit for not turning on, upon inspection found the unit not plugged into a working outlet, tested breaker and unit on another outlet and it worked correctly. Complete"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Blanco, TX 78606
Brandon
Job Details: 04/21/2021
"Arrived on site for customer complaint of unit not running a cycle, found miscommunication between UI and main control, I replaced main control, the new UI was damaged/would not respond. Unit tested good at time of service with the new main control. If problem continues, will need UI console."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Dripping Springs, TX 78620
Luis
Job Details: 04/21/2021
"Arrived on site for ice build up in freezer. Found gap between gasket and cabinet,removed ice build up installed freezer door,remolded door gasket checked door seal good."
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Temple, TX 76502
Tyler
Job Details: 04/21/2021
Arrived on site for dryer not running correctly. Upon arrival customer stated that theyve had a hard time getting the dryer to start. Upon further inspection of the unit I found that the motor and belt were still intact but when you hit the start button the unit will turn on but would not run. After disassembling the back of the unit I was able to verify that the thermal cut off so the heating element as well as a heating element themselves are all working great but the thermal fuse the gauges airflow leaving the dryer has shorted out causing the dryer not to start. I was able to reassembled and tested dryer and verified that the unit is fully functioning as designed and fluctuating temperatures as needed I did however inform the customer before leaving that because of the issue was due to a dryer vent clog inside the venting of the home and that they would have to call someone out to scrub out the dryer vent from inside the house before being able to reconnect and use a dryer safely. Call complete
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78744
Leonardo
Job Details: 04/21/2021
Arrived on site to test unit for unit not keeping temp. Replaced sensor test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Austin, TX 78744
Luis
Job Details: 04/21/2021
"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed cap tube soldered closed in evaporator inlet,replaced the evaporator installed access valve and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Leander, TX 78641
Justin
Job Details: 04/21/2021
Arrived on site for a dishwasher with console start and cancel button being stuck. Upon further inspection I found both buttons not responding. I was able to get the unit into diagnostics mode and found no stored error codes. I ran a test cycle on the unit and found it running as designed. I gained access to the console control and found the buttons visibly broken on it. I unplugged the unit and installed the new console. I then tested the start and cancel buttons which were now working. I ran a diagnostics cycle and it ran through as designed with no errors. I removed the toe plate and observed no leaks during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near Canyon Lake, TX 78132
Andrew
Job Details: 04/21/2021
"Arrived on site to test unit for not soap not dissolving. Found error code f4e3(motor not running). Found motor running very weak. Replaced sump and motor assembly, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Austin, TX 78738
Robert
Job Details: 04/21/2021
Arrived on job for complaints of no heat. Found element open. Replaced element and test. Air flow good job complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2422RF4B
Near Hillsboro, TX 76645
Jonathan
Job Details: 04/21/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced blower spray arm and tested unit. Unit began working as designed without tripping. No leaks present during operation. Call complete..
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/21/2021
Arrived on site to install previously diagnosed parts. Removed FC fan harness and installed new FC fan harness. Removed RC fan harness and installed new RC fan harness. Removed UI and installed new UI. Removed HV board and installed new HV board. Ran diagnostics to test compressor and fans. They are running as designed. Customer will contact us if the fridge doesnt seem to be cooling properly. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
Justin
Job Details: 04/21/2021
Arrived on site for dishwasher not draining at the end of the cycle. Upon further inspection I found the issue was the same as the prior visits. I installed the previously diagnosed parts. I then ran a diagnostics cycle and the unit ran through as designed. The unit did not skip the drain t the end and drained as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near Austin, TX 78738
Robert
Job Details: 04/21/2021
Arrived on job for complaints of not draining. Found pump not working 120vac supply. After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Jonathan
Job Details: 04/21/2021
Arrived on site for oven combo microwave door not shutting correctly. Inspected unit and work area. Checked door hinges and switches. Called Whirlpool tech support and spoke with Andrew. Will replace inner door panel and test to see if door hinges are needed. Office to schedule appointment when ETA is available on parts. (Sr#7730570466).; ordrng 1 W10687342 (INNER DOOR) and 2 W10874474 (HINGES)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Leander, TX 78641
Lou
Job Details: 04/21/2021
"Arrived on site to inspect refrigerator doors not closing. Upon further inspection, customer demonstrated how the freezer door opens when the fresh foods door is closed. I tested the door closure by opening at 45 degree angle and letting the door close on its own starting with the RC door. Once it closed, the FC door did not pop open. I tested the FC door and it operated as designed also. I found that the upper left corner of the cabinet/liner was dented inward and badly gapped (photos) allowing warm air inside the FC section and causing frost to build up. I adjusted the corner chassis and filled with manufacturers approved silicone and filled the remaining gap along the opening of the FC section. Advised customer of my repairs. No water connections to the unit, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Smithville, TX 78957
Andy
Job Details: 04/21/2021
Arrived on site to install previously diagnosed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS4
Near Austin, TX 78748
Luis
Job Details: 04/21/2021
"Arrived on site for temperature issues. Found freezer door not fully sealing causing cold air to migrate out. Diagnosed glides misaligned,adjusted glides reinstalled freezer door checked door seal good."
We serviced a
WHIRLPOOL DRYER
Model LER4634EQ2
Near Waco, TX 76708
Jonathan
Job Details: 04/21/2021
"Arrived on site for a dryer that?s not heating. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested all heating circuit components and found the heater not showing continuity. Remove the heater and found the heater had broken. Replace part and tested unit. Unit began working as designed. Advised customer of warranty and unit is working as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Leander, TX 78641
Kayman
Job Details: 04/21/2021
Arrived onsite for microwave with lamp cover screw stripped. Upon inspection I found the screw was not stripped but the bulb was burnt out. I was attempting to remove the bulb and it twisted out of its socket leaving the metal part stuck in the lamp housing. I removed the bottom panel to access the wiring. I found one of the wire connectors was black as if there was a small thermal event. The unit will need the main Control(W10892389) bulb(8206232A) socket(W10210871) for repair. .; ordrng 1 W10892389 (Control) and 1 8206232A (Bulb) and 1 W10210871 (Socket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Georgetown, TX 78633
Jonathan
Job Details: 04/21/2021
"Arrived n site for refrigerator not cooling and not producing ice. Inspected unit and work area. Found ice buildup on evaporator. Performed diagnostics mode and tested defrost sensor and thermistor, found circuit good. Removed ice to gain access to evaporator. Measured resistance on sensor and found within range. Ran test 4 and was powered down and didn?t reach step 2. Ran test 4 again and found 3 way valve correct. Assembled unit and tested ice maker cycle and fill. Found UI not responsive to control. .; ordrng 1 W10848301 (UI)"
We serviced a
GE DRYER
Model GTD65EBSJ3WS
Near Temple, TX 76502
Wesley
Job Details: 04/21/2021
Arrived onsite found failing door switch. Replaced door switch to repair dryer function. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Clifton, TX 76634
Jonathan
Job Details: 04/21/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the evaporator fan cover missing an ice block just behind where that cover sits. Steamed off ice buildup and replaced ice fan due to excessive hitting ice. Advise customer that they would need a new cover for full repair. Reassembled unit and tested it. Unit is working as designed. Call complete.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Harker Heights, TX 76548
Wesley
Job Details: 04/21/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ0
Near Buda, TX 78610
James
Job Details: 04/21/2021
performed virtual diagnosis via phone. found all buttons on keypad function exept for the start button. no cycle can be started due to button failure.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Whitney, TX 76692
Jonathan
Job Details: 04/21/2021
"Arrived on site for a washing machine that won?t spin out the clothes. Inspected unit and work area. Placed unit and service diagnostics and found an F8 E1 (long fill) error code. The customer advised that she is getting a CL code to clean the washer. The customer also advised that her unit is not faulty on every cycle but only on bulky normal wash loads or towels. Ran it through diagnostics and the unit worked as designed. Tested the individual valves and all ran as designed. Tested the pressure system and the pressure system is working as designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78702
Jacob
Job Details: 04/21/2021
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78628
Tommy
Job Details: 04/21/2021
"Arrived onsite for washer with burning smell. Upon arrival found unit had error code F7E6 and F7E7. Pulled unit wash basket and found nothing blocking basket or washplate from connection. Found unit gear case chipped at top. Found unit belt on motor very loose. Motor is also running extremely hot even under not load struggling to reach desired RPM.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, TX 78704
Jacob
Job Details: 04/21/2021
"Arrived onsite with MZ to replace all parts advised from Tech line. Replaced parts. Tested unit. Had issue with lid not locking this time. Called tech line once again. Had me ohm the connector from the board for lid latch, all checked good. Suggested that there still may be something with the lid latch to be replaced. Got sr#7730376539. Ordered part. Office to reschedule ; ordrng 1 W11176112 (latch)"
We serviced a
JENN-AIR REFRIGERATOR
Model JURFL242HX00
Near Austin, TX 78704
Jacob
Job Details: 04/21/2021
"Arrived onsite to replace the assembly control. Replaced control assembly. Control was not responding still. Upon further investigation, found that the black wire had come out of the connector coming from the cabinet side and other wires were corroded as well. Called tech line. Let tech line know of wire corrosion.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDW00
Near Austin, TX 78730
Luis
Job Details: 04/21/2021
"Arrived on site for icemaker issues. Found bail arm disconnected from shutoff switch in icemaker housing,installed bail arm to correct location on icemaker housing,tested icemaker,icemaker ran through a cycle and filled with water"
We serviced a
KITCHENAID DISHWASHER
Model n/a
Near Round Rock, TX 78681
David S
Job Details: 04/21/2021
Customer asked about the dishwasher while in home. I inspected the dishwasher and found the top rack adjuster broken. The customer stated they wanted all wheels and adjusters replaced.. ; ordrng 1 W10712394 (Adjusters) and 4 W10195416V (Wheels)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8RXEGMWQ01
Near Salado, TX 76571
Wesley
Job Details: 04/21/2021
Arrived onsite and found defrost issue. Advised customer defrost could be attempted to restore function at least temporarily.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78704
Leonardo
Job Details: 04/21/2021
Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW0
Near New Braunfels, TX 78130
Noah D
Job Details: 04/21/2021
"Arrived on site to inspect unit for not spinning, upon inspection found the unit doing all functions but spinning, replaced cap and found no change, replaced wires and all functions returned. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Austin, TX 78749
Kevin
Job Details: 04/21/2021
"Arrived on site and replaced right front switch and cooktop light is now off, job complete."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Waco, TX 76707
Al
Job Details: 04/21/2021
"Arrived on site and inspected washer not working properly.Confirmed the model and serial number.Tested the outlet and outlet has an opened ground.Customer advised the house runs off 2 fuses, which are contributing to several power issues inside the residence.I found the valve was filling he unit at a slower rate than usual.Ordering the housing and office will need to reschedule the customer for return services due to part availability.Also marked control for use on return visit.Customer advised he was an electrician for 20 plus years and will fix the outlet issues.Needs more work ; ordrng 1 W11127357 (Housing (water valve))"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Temple, TX 76502
Tyler
Job Details: 04/21/2021
Arrived on site for dishwasher giving an F 91 error indicating a draining issue after a previous drain pump had been installed. Upon arrival I was able to confirm that the drain pump wasnt doing bad I then went ahead and replace the entire sump assembly including a new drain pump and reassembled and tested the dishwasher the dishwasher fills agitates and drains perfectly fine and is no longer giving me error code but upon testing unit after repair I found that the heating element is leaking from the seals and heating element will need to be replaced office to reschedule once availability of heating element is known; ordrng 1 W11537778 (Heating element)
We serviced a
MAYTAG OVEN
Model CWE9000BCE
Near Canyon Lake, TX 78133
Brandon
Job Details: 04/21/2021
Arrived on site for customer complaint of oven not shutting off when cancel is pressed. Found failed UI control. ; ordrng 1 74001424 (UI control) and 1 Cnote (Office to follow up)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Austin, TX 78730
David
Job Details: 04/21/2021
"Arrived on site to diagnose range with error F9. Performed diagnosis on unit and found L1 wire burnt and severed at terminal block. Replaced main harness. Found no other damage, and power cord still good. All is now working as designed. Tested burners and elements and verified heat. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Canyon Lake, TX 78132
Noah D
Job Details: 04/21/2021
"Arrived on site to inspect unit for a broken cooktop, upon inspection found the unit had a chip on front right burner. Replaced cooktop and found no issues with unit. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Canyon Lake, TX 78132
Noah D
Job Details: 04/21/2021
"Arrived on site to inspect fridge for not closing correctly, upon inspection found the unit unlevel, leveled unit and the door swung correctly. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near New Braunfels, TX 78130
Noah D
Job Details: 04/21/2021
"Arrived on site to inspect unit for not drying clothes, upon inspection found the unit did not start when activated. Replaced console and control. Tested unit and found no issues. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KURR204ESB01
Near New Braunfels, TX 78132
Andrew
Job Details: 04/21/2021
Arrived on site to replace glass process and outer wrap. Found no current issues with and door parts. Gasket sealing good. No fog on glass parts. Customer stated issue was fixed on last visit. Only thing I found was a slight gap in outer stainless wrap but that would be cosmetic and does not affect the operation of the unit. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/21/2021
"Replaced drive pulley and belt from previous diagnosis. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
GE DRYER
Model GTDP220EF1WW
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/21/2021
"Arrived on site to test unit for constantly blowing fuses. Found the blower wheel was clogged with lint and items left in pockets. Clog was causing blower motor to seize and blow fuses. Cleared venting and replaced fuse. Tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Blanco, TX 78606
Brandon
Job Details: 04/21/2021
"Arrived on site for customer complaint of unit not starting a cycle, found failed lid latch, I replaced latch, unit tested good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model RT18DKXFW01
Near Austin, TX 78759
Scott
Job Details: 04/21/2021
Arrived on site for water leaking into fresh food section from freezer . Unit is cooling and defrosting properly . Found drain tube has collapsed and backing up water when unit goes into defrost . No other leaks found at time of service . Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS01
Near Austin, TX 78738
Robert
Job Details: 04/21/2021
Arrived on job for complaints of lower oven not working. Found the thermostat for lower oven open. Replaced thermostat and test. Oven working properly.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW1
Near Salado, TX 76571
Wesley
Job Details: 04/21/2021
Arrived onsite and replaced electronics. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
GE REFRIGERATOR
Model GTW335ASN0WW
Near Waco, TX 76705
Al
Job Details: 04/21/2021
"Arrived on site to install previously ordered part.Confirmed the failure, removed and replaced the drain pump and unit tested as designed.Job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG540H0ES0
Near Austin, TX 78745
Leonardo
Job Details: 04/21/2021
Arrived on site to test unit for carbon monoxide detector going off. Test unit and all flames are normal blue no yellow. Numbers are normal found some Chemicals in oven making flame turn orange. Advised customer to not use any chemicals in oven job complete.
We serviced a
WHIRLPOOL RANGE
Model RF362LXTS2
Near Harker Heights, TX 76548
Wesley
Job Details: 04/21/2021
"Areived onsite and found all functioning as designed, however unit would throw f3e2 and burn food. Indicating a stuck relay type problem. Ordering control and returning with sensor to complete repair. Advised customer on service plan. ; ordrng 1 W10840298 (Control)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Crawford, TX 76638
Jonathan
Job Details: 04/21/2021
"Arrived on site for a washing machine that?s not completing cycles. Inspected unit and work area. Customer advised that her unit goes off balance fairly frequently and when they try to stop it to rearrange close the unit will stay in a locked state and won?t turn off or unlock the lid. Placed unit and service diagnostics and found an F7E0 (loss of power) error code. Around the unit through an auto test and the unit went through every portion of the diagnostic cycle. However, 15 seconds into the spin, there was a screeching sound and the unit stopped. The unit begin to flash an F6 E3 (ACU cannot hear MCU) error code. Ordering main control and user interface facia. Office will need to contact customer about return date due to out of stock, PSP, and exparts.; ordrng 1 W11419171 (CONTROL) and 1 W11478526 (UI FACIA)"
We serviced a
ELECTROLUX REFRIGERATOR
Model E23CS78EPS0
Near Harker Heights, TX 76548
Wesley
Job Details: 04/21/2021
Arrived onsite and found unit operating as designed with proper temps. Customer was concerned with ice cream not being as frozen hard as they are accustomed to. Advised customer that temps were 5 and 38f in the freezer. Advised customer to reach out if they are able to determine a temperature issue with external thermometer.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104DSS0
Near Kempner, TX 76539
Tyler
Job Details: 04/21/2021
Arrived on site for dishwasher needing a previously diagnosed sump assembly. Upon arrival confirmed unit wouldnt allow proper diverter movement. Installed sump assembly then reassembled and tested dishwasher in normal operation cycle. Unit ran as designed with no leaks. Call complete
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFZ00
Near Hillsboro, TX 76645
Jonathan
Job Details: 04/21/2021
"Arrived on site for a refrigerator that?s having a hard time making rice. Inspected unit and work area. Placed unit in service diagnostics and found all tests running as designed. The customer advised that the unit will not make ice for days at a time before making several batches and after a few days, the unit will stop making ice. She advised that she can turn the icemaker off and back on after 10 seconds in the unit will start making ice again. Went ahead and replaced ice maker assembly and tested unit. Unit began to harvest and fill as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near China Spring, TX 76633
Jonathan
Job Details: 04/21/2021
"Arrived on site for refrigerator that won?t make ice. Inspected unit and work area. The customer advised that she has multiple issues with this unit and the ice was just one of them. She advised that the unit is not illuminating in her freezer or refrigerator sections. I ran the unit through diagnostics and checked the ice level sensor and thermistors. Both checked good. Checked icemaker error codes and found in E2 for a motor lost position. Attempted to harvest the icemaker and found the icemaker not turning. Replaced the icemaker and tested unit. Unit began working as designed. Once you replace the freezer module with a truck stock module. However, found the existing module had been pushed out of the connector due to foam expansion. Attempted to chisel out the excess foam and reconnect the connector. Was unable to reconnect the connector. The connector was completely pushed to the back of the housing and was unable to be removed. Didn?t could not find any exposed wiring to splice off the connector. I called tech line and spoke to Adrian SR# 7730570001. He advised that based on my information,Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near China Spring, TX 76633
Jonathan
Job Details: 04/21/2021
Arrived on site for a dishwasher that?s not washing dishes properly. Inspected unit and work area. Tested unit and found an F6 E4 float witch open) error code. Ran the unit through a diagnostic test in the unit ran as designed. The customer tested the unit in a normal wash cycle I was on another unit and we found the unit not recirculating the water. Tested resistance through the fuse on the control and found it out of range. Replaced control and tested unit. Unit still would not wash in normal wash or express wash cycles. Replaced pump and motor and tested unit. Unit began working as designed. Call complete.