We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Gatesville, TX 76528
Jonathan M
Job Details: 04/26/2022
Arrived on site for a washing machine that is making awful sounds and is not completing cycles. Inspected unit and work area. Found one of the suspension rods not secured on the top of the cabinet causing the basket and tub to lean towards the back right corner. Checked the suspension and found that the suspension was weak and bouncing all over the place. Replaced the suspension and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Burnet, TX 78611
Cliff
Job Details: 04/26/2022
Arrived on site to diagnose a refrigerator that was not cooling properly. Found no failures to unit at this time and customer advised unit started working after humidity control was turned on. Explained humidity control operation and no further repairs needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ID3CHEXWS02
Near Burnet, TX 78611
Cliff
Job Details: 04/26/2022
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found collar for drives haft slipped preventing shaft from contacting bucket. Repositioned collar and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Bertram, TX 78605
Cliff
Job Details: 04/26/2022
Arrived on site to diagnose a range with damage to glass top. Found scrach on glass above rf burner. Issue is cosmetic only and I advised customer that cosmetic issues are only covered in the first 30 days.
We serviced a
WHIRLPOOL DRYER
Model WED5700AC0
Near Austin, TX 78729
Scott
Job Details: 04/26/2022
"Arrived on site for dryer making loud . Found pulley filing . Replaced tension pulley and cleaned out
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78729
Scott
Job Details: 04/26/2022
Arrived on site for washer banging around . Ran diagnostics got off balanced load . Ran diagnostics wash and was getting a bad wobble in high spin . Ordering gearcase and wash plate . No water leaks detected at time of service. Call to set return.; ordrng 1 W10834890 (Wash plate)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430WP01
Near Austin, TX 78732
Scott
Job Details: 04/26/2022
"Arrived on site ,installed ceramic element bracket . No other issues found . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Georgetown, TX 78626
Gerry C
Job Details: 04/25/2022
"Arrived to inspect door issue. I found the right door was incorrectly installed and leaning to the left. I corrected the misalignment, squared the chassis and set the door height. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78744
Kevin
Job Details: 04/25/2022
"Arrived on site and inspected dishwasher and found heating element is disconnected after resetting dishwasher is now operating properly. Discussed correct detergent usage and drying expectations. No water leaks detected at time of service, job complete"
We serviced a
SAMSUNG DRYER
Model DV42H5200GW/A3
Near Austin, TX 78729
Wesley
Job Details: 04/25/2022
Arrived onsite and found dryer motor overloading and cutting off during the first minute of use.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Wesley
Job Details: 04/25/2022
Arrived onsite and found unit operating with failed actuator. Ordering actuator to repair. Office to reschedule. ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHV01
Near Manor, TX 78653
Matthew
Job Details: 04/25/2022
"Arrived onsite for refrigerator door falling off. Upon arrival inspected unit. Found RC door setting lower than normal. Upper hinge also failed. Called tech line for assistance, provided SR#7733515186. Tech stated mor that likely the hinges needed replacement. Did not see convincing evidence that hinge was bowed. Also mentioned it could be a faulty door. Ordering hinges and door to cover bases. Office to reschedule. Notified customer to exercise caution when opening and closing door. Door is in place but not completely secured. ; ordrng 1 W11568758 (Top hinge) and 1 W11311416 (Lower hinge) and 1 W11311686 (Door closer) and 1 W11266052 (Foot bracket) and 1 W11395845 (RC door) and 1 WPW10257201 (Door cam) and 1 W11037957 (Bracket) and 1 W11223753 (Badge)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRJ25CNST00
Near Georgetown, TX 78628
Lou
Job Details: 04/25/2022
"Arrived on site to inspect refrigerator liner hot to the touch. Upon further inspection, I found the outer liner and the center mullion was hot to the touch. I pulled the unit out and inspected the condenser motor that was recently replaced and found it to be defective. I removed and replaced the motor and retested and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 04/25/2022
"Arrived on site for dishwasher continue leaking. Inspected unit and work area. Found bottom spray arm not connected to sump again. Performed diagnostics mode and found diverter getting stuck intermittently and spray arm holder not holding spray arm on. Called Whirlpool tech support and spoke with Orlando (SR#7733513094). He recommended to replace sump assembly. Schedule return for Monday the 2nd, due to customer availability.; ordrng 1 W10861526 (Sump assembly)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Austin, TX 78717
Wesley
Job Details: 04/25/2022
Arrived onsite for power issue and latching issue. Determined that control occasionally is unresponsive due to often reported power outages in the neighborhood and that resetting the power to restore function is a normal part of operation. Made adjustment to the door alignment to improve latching. Unit is in good order and operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cedar Park, TX 78613
Lou
Job Details: 04/25/2022
"Arrived on site to inspect refrigerator with ice built up behind crisper drawer. Upon further inspection, I found the RC evaporator with ice built on it. I found the drip pan bowed in the center. There is too much ice to remove the evap cover to inspect the fan, damper and thermistor. Also found the right RC door gasket torn. Per service point #W11092686,No water leaks observed during service. I had the customer sign the waiver of damages from defrosting refrigerator and recommended that they pull the unit out and unplug it approximately 48 hours before we return to allow the unit to defrost. Also recommended they place towels around the unit to help absorb water that may leak.; ordrng 1 WPW10248595 (Damper) and 1 W10846057 (Rt RC door gasket) and 1 W11087438 (RC fan/harness) and 1 W11457241 (Drip pan kit)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ0
Near Georgetown, TX 78626
Gerry C
Job Details: 04/25/2022
"Arrived to inspect broiler burner issue. I found both the broiler and bake burner venturi intakes set fully open, causing too lean of an air to fuel ratio and allowing excessive unburnt gas to escape the burner. I corrected the Venturis and set them to match the residences elevation and tested. Two of the burners required adjustment. Operational test good, no gas leaks detected during service. I contacted the safety team and reported my findings, SR# 7733472386."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Georgetown, TX 78626
Gerry C
Job Details: 04/25/2022
Arrived to instal previously diagnosed and ordered parts. I installed the replacement burner and caps and verified correct operation. No gas leaks detected during service.
We serviced a
GE REFRIGERATOR
Model GFE28GSKFSS
Near Dripping Springs, TX 78620
Andrey
Job Details: 04/25/2022
"Arrived on site to test unit for food thawing out, tested unit found FC gasket has fallen off on 3 sides creating a big air leak, a lot of frost buildup in FC, pushed gasket into slot but its very loose, need new gasket to fix issue office to reschedule ; ordrng 1 WR14X31558 (FC gasket)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Dripping Springs, TX 78620
Andrey
Job Details: 04/25/2022
"Arrived on site to test unit for water leak, customer stated that leaks is coming from around the door right side, tested unit found door gasket has popped out , inspected gasket, gasket is good, installed gasket back into place, ran unit through diagnostics,all compressor running good, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBRA22KMSS00
Near Marble Falls, TX 78654
Cliff
Job Details: 04/25/2022
Arrived on site to diagnose a refrigerator that is not cooling. Found wire disconnected from overload. Repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Marble Falls, TX 78654
Cliff
Job Details: 04/25/2022
Arrived on site to diagnose a dryer that is making unusual noise. Found blower wheel cracked and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78747
Luis
Job Details: 04/25/2022
"Arrived on site for water dripping. Found excessive moisture in dispenser compartment,traced moisture to around dispenser housing diagnosed unit will need a freezer door ; ordrng 1 LW10918659 (Freezer door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78728
Justin
Job Details: 04/25/2022
"Arrived on site to install previously diagnosed parts. I installed the new control and then tested the unit. I found the fill would now energize, but the harvest was not working. Due to this I also installed the new IM. I then tested the unit and found it now working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78757
Justin
Job Details: 04/25/2022
Arrived on site for a refrigerator not draining water in the RC. I gained access to the drain hole and found it was severely clogged. I used my steamer to shoot through the drain hole and found some insulation and a chunk of grime came out. I then poured water through the hole and verified it had good flow. The unit is as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Marble Falls, TX 78654
Cliff
Job Details: 04/25/2022
Arrived on site to diagnose an ice machine that is not producing ice properly. Found condenser fan blade not attached to motor and reattached it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WGD8500DR1
Near Austin, TX 78746
Justin
Job Details: 04/25/2022
Arrived on site to install previously diagnosed parts. I installed the new seal and then tested the unit. I found the unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Austin, TX 78746
Justin
Job Details: 04/25/2022
"Arrived on site for a dishwasher not draining. Upon arrival the customer stated that the unit does not dry as well, and that water would be left over in the filter area. I put the unit into diagnostics mode and found no stored error codes. I then ran through a test cycle while monitoring amp draw and found the unit runs as designed. I informed the customer of my findings. I also advised them on the use of a customer instruct and how they have used theirs today.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Austin, TX 78733
Justin
Job Details: 04/25/2022
"Arrived on site for a washing machine making a loud noise when running. Upon arrival the customer stated it makes a loud screech and hum every cycle now. I put the unit into diagnostics mode and found stored error code F9E2 for pump drive system error, and cleared it. I then ran a manual high spin and found the spin sounded as if a helicopter was taking off. I gained access to the bottom of the unit and found significant gearcase oil. I then gained access to the GC shaft and found significant play in it. This indicates a failing GC I then ran a test cycle and found the pump running as designed
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Fort Hood, TX 76544
Tyler
Job Details: 04/25/2022
Arrived on site for dryer taking to long to dryer. Upon arrival confirmed issue. After further inspection I found cause of failure was the thrmst fix failing to gauge correct air flow leaving dryer. After replacing component I reassembled and tested unit. Found dryer heat cycling as designed within safe temp range and no clogs within exhaust leading straight outside of strike home wall. Call complete
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Temple, TX 76504
David Z
Job Details: 04/25/2022
Arrived on site to install previously diagnosed blower fan to resolve error. Replaced LEFT main oven blower and tested. Verified unit is blowing and now additional errors found. Call complete.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Killeen, TX 76549
Tyler
Job Details: 04/25/2022
Arrived on site for on site for washer leaking. Upon arrival confirmed issue. Found leak coming from a cracked drain line. After replacing drain hose I reassembled and tested unit. Found unit could hold tub of water with no leaks and function as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Holland, TX 76534
David Z
Job Details: 04/25/2022
"Arrived on site to diagnose refrigerator with ice building in FC. Examined FC door and found a gap between the seal and the liner, causing a huge air leak. Found the door wasn't level and protruding slightly on right side. Tweaked right bracket and realigned the slides and gears. Heated gasket to close the remaining small gap. Unit working as designed at this time. If issue repeats we will need to replace the gasket, bracket for right side and possibly slide. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Jarrell, TX 76537
David Z
Job Details: 04/25/2022
"Arrived on site to diagnose cooktop that had cracks in it. Examined cooktop anf found 1 large crack in the rear and 1 small crack in the front between 2 burners. On examination of the cracks they do not appear to he thermal and are cracks from the top. Does not appear to be thermal failure, not covered under warranty.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near Jarrell, TX 76537
David Z
Job Details: 04/25/2022
"Arrived on site to diagnose range that is not heating properly. On arrival customer informed me the unit it was set to 450 and never hit 450, and temp dropped and never went up. Tested unit and found onev section not heating. Checked wiring and found L2 wire going to oven severed at harness. Advised customer to discontinue usage of the range. Unit needs new wiring harness to resolve. Also advised the customer to obtain a new power cord. Office to schedule when we receive harness. ; ordrng 1 W11458883 (Wiring Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78747
Kevin
Job Details: 04/25/2022
"Arrived on site and inspected dishwasher and found no power showing. Found 120 V from hot to ground and replaced control board this did not correct issue. Did not see any voltage from hot to neutral. Connected dishwasher plug to a different outlet and it will now run and is operating normally. Outlet will need to be corrected, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78744
Kevin
Job Details: 04/25/2022
"Arrived on site and inspected microwave and found it noisy while running, replace Magnatron, capacitor, diode, and vent fan motor and it is now quiet and operating normally, job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD560LHW3
Near Austin, TX 78744
Kevin
Job Details: 04/25/2022
"Arrived on site and inspected dryer and did not find any saved error codes. Found dryer is hitting properly, airflow is good. Dryer is operating as intended. Customer may have experienced laundry items not drying due to not making contact with moisture sensor. Showed customer how time dry function operates if this happens again, job"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Mustang Ridge, TX 78610
Andrew
Job Details: 04/25/2022
"Arrived on site to test unit for for not heating properly. Found oven sensor not fully connected. Secured connection, tested unit, unit working good. Contractor satisfied with improvement. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Buda, TX 78610
Andrew
Job Details: 04/25/2022
"Arrived on site to test unit for not draining. Found wires to drain pump were broken. Installed butt connections, tested unit,unit working as designed. Advised customer to download whirlpool app and connect units to WiFi. No leaks detected. Job complete."
We serviced a
GE MICROWAVE
Model PEB7227SL1SS
Near Austin, TX 78733
Justin
Job Details: 04/25/2022
Arrived on site for a microwave with no power. I checked voltage at the wall and found it good. I then gained access to the inside of the unit and found a bad control and fuse. I replaced both. I then tested the unit with a MW safe cup of water. The unit is working as designed. Call complete.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Austin, TX 78704
Kevin
Job Details: 04/25/2022
"Arrived on site and apartment management says dishwasher has been replaced, repair is no longer needed, job complete"
We serviced a
AMANA RANGE
Model AGR4230BAW5
Near Austin, TX 78741
Kevin
Job Details: 04/25/2022
"Arrived on site and found Location of range is unknown. Renovation contractor says it got picked up and taken somewhere to get repaired. Contractor does not know where it was taken to or who took it off, job complete"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Austin, TX 78745
Kevin
Job Details: 04/25/2022
Arrived on site and replaced broken oven door glass. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADB2
Near Austin, TX 78745
Kevin
Job Details: 04/25/2022
Arrived on site and found upper rack front right stop is missing also utensil basket is broken will need to order both.; ordrng 2 WPW10082861 (Stop)s and 1 W11158802 (Basket)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Hutto, TX 78634
Wesley
Job Details: 04/25/2022
"Arrived onsite and found unit dryer alignment causing blower housing to be noisy against fan. Adjusted alignment. Unit is now operating as designed. All checks good, unit is now operating as designed. Advised customer on repair."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Hutto, TX 78634
Wesley
Job Details: 04/25/2022
Arrived onsite for unit in 2113 and found door will be needed as one of the strikes has broken off. Ordering door to reschedule. ; ordrng 1 W11247220 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Hutto, TX 78634
Wesley
Job Details: 04/25/2022
Arrived onsite and found unit with damaged door. Replaced damaged door. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Austin, TX 78730
Justin
Job Details: 04/25/2022
"Arrived on site to install previously diagnosed part. I installed the new harness. I then followed the SP for the UI install and found the new UI died after resetting 5 times. Again, the old UI does not have this issue, but the old UI has some unresponsive buttons. I checked voltage to the UI and found it still good. I called techline and spoke to Anthony and kept the same SR# 7732991244. I advised Anthony on my findings and he is sending the issue out for review. I informed the customers that WP will reach out to the customer or our company once the review is complete. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Austin, TX 78750
Justin
Job Details: 04/25/2022
"Arrived on site for a dishwasher with water building up on the bottom when sitting idle. Upon arrival the customer stated that the unit will drain, but will slowly build up water on the bottom of the tub over time. Upon further inspection I found the water inlet inside the tub was dripping. This indicates a weeping valve. I also found the tub full of water. I manually activated the drain and found it worked as designed. I then put the unit into diagnostics mode and found stored error code F6E4 for float switch open. I ran a diagnostics cycle and found it ran through as designed. I installed the new valve and then tested the unit. The unit is now working as designed and no leaks were detected.
We serviced a
WHIRLPOOL MICROWAVE
Model WFG505M0BS3
Near Andice, TX 78628
Kimo
Job Details: 04/25/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I adjusted burner head and installed new burner cap and tested unit and found unit operating as designed.job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Andice, TX 78641
Kimo
Job Details: 04/25/2022
Arrived onsite for range that had damage to its exterior. upon inspection I found damage to the caps I replaced them but the left one need to be ordered again because I scratched it on installation. Also ordering both sides panels. Office to reschedule.; ordrng 1 W10816993 (PANEL-SIDE) and 1 W10816993 (PANEL-SIDE) and 1 W10873109 (Cap left)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Cedar Park, TX 78613
Kimo
Job Details: 04/25/2022
Arrived onsite for dishwasher with broken upper rack adjusters. Upon inspection I found broken adjusters.i replaced them and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM0
Near Cedar Park, TX 78613
Kimo
Job Details: 04/25/2022
Arrived onsite for dishwasher not washing. Upon arrival I ran unit in diagnostics mode and found that the Sump&motor was not running.
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ4
Near Waco, TX 76705
Jonathan M
Job Details: 04/25/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the rollers and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ0
Near Waco, TX 76710
Jonathan M
Job Details: 04/25/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. The customer advised that since the prior technician was out, the unit has been working as designed and that she did not want to proceed forward with any repairs because she felt like he had already fixed the issue.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Waco, TX 76707
Jonathan M
Job Details: 04/25/2022
Arrived on site for a dryer thats not heating. Inspected unit and work area. Confirmed customers complaint and check voltage. Found proper voltage going to the terminal block. Checked all heating components and found all working as designed. Tested the unit again and the unit began to heat as designed. Found the power cord and plug have burn marks on them potentially causing intermittent voltage issues. Could not get the unit to fault while on site. Advised customer to get a new power cord and potentially look at replacing there plug. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Waco, TX 76707
Jonathan M
Job Details: 04/25/2022
Arrived on site for a refrigerator thats not cooling either section. Inspected unit and work area. Confirmed the customers complaint and found the compressor immediately kicking off as soon as the unit was plugged back in. Attempted to replace the start device with a truck stock start device. Found the unit doing the exact same thing. I took an amp draw off the compressor and found it pulling over 20 A when it did try to kick on indicating a failed compressor. Spoke to CS and was advised to put in research for all needed parts and fittings. Took measurements of all fittings and uploaded the photos with the measurements to SD-QuickPic. The office will need to contact the customer about a return date due to limited parts availability and need for a three hour service.; ordrng 1 Research (Sealed system components and fittings) and 1 R600kit (R600 kit) and 1 Lokringkit (Lokring kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78750
Justin
Job Details: 04/25/2022
"Arrived on site for a refrigerator that was getting ice build up at the back of the deli drawer. I checked temps and found the FC at 7?F, the RC at 48?F, and the IB at 18?F. Upon further inspection I found the RC with several inches of ice on it. I could not visibly inspect the drain pan due to this. However, there was a sheet of ice on the bottom of the RC indicating a drain issue. I gained access to the deli drawer control and found it in good shape. I then put the unit into diagnostics mode and found all airflow components running as designed. I also ran a harvest on the IM and found it working as designed with no error codes. I then gained access to the control and ohmd out all thermistors. I found the RC thermistor read 6.49k, the FC read 19.7k, and the RC evap read 10.44k. The RC evap thermistor should read higher due to it being trapped in a block of ice. Indicating a faulty thermistor. I also checked voltage going to the thermistors and found them good. I gained access to the drain tube and found it slightly clogged. I cleared the drain tube. I am quoting the customer for the drain pan kit and RC harness. We will have to return for the repair once the unit is thawed. I informed the customer that it needs to be off for a minimum of 48-72 hours, and to place towels down for water drainage. I had the customer sign the defrost waiver.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Killeen, TX 76549
Tyler
Job Details: 04/25/2022
"Arrived on site for fridge with failing fc led bulbs. Upon arrival confirmed issue. Found fc led burnt out. Replaced bulb, reassembled and tested led. Found new led functioning as designed. Call complete Used: W12IN00APL1 for repairs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78745
Luis
Job Details: 04/25/2022
"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system. Replaced the evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Copperas Cove, TX 76522
Tyler
Job Details: 04/25/2022
Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival reconfirmed issue and pulled 5.50oz of refrigerant from unit. Installed compressor dryer and access valve. Also found drier beads stuck in sealed system. Removed beads and pulled vac. Recharged system with 5.5oz of refrigerant as per manufacturing specs found no leaks and psi lvls holding at 153/5(H/L). Informed customer to give unit 24-48 hrs to stabilize temps and fill bucket with ice. Call complete
We serviced a
MAYTAG WASHER
Model MVWX600BW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 04/25/2022
"Arrived on site for washer not completing cycles upon arrival confirmed complaint. Found f8e1 error in diagnostics. Found cold side to inlet valve failing and letting no water in. I then found that u it couldnt fully drain water out although resistance to windings was within specs. No clogs found. Also found gearcase failing and leaking large amounts of oil into the motor, on splutch asm, acutator, belt, etc. found unit had multiple failures leading to not completing cycles. Will need to get authorization for repairing due to rebuild being needed. ; ordrng 1 WPW10601448 (Housing) and 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 W10721967 (Splutch asm) and 1 WPW10006384 (Belt) and 1 WPW10006355 (Actuator) and 1 WPW10553968 (Washplate) and 1 W10528947 (Hub drive) and 1 W10528947 (Ahs autho needed/unit in garage)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Georgetown, TX 78633
Gerry C
Job Details: 04/25/2022
"Arrived to inspect washer not performing well and issue with completion. The unit only had a stuck key error and no other errors stored. I cleared the error and tested via mode 51. The unit passed and no errors noted. Inspection of the rotor and gear case area revealed the agitator input shaft had over 1/4 of endplay and the gear case will require replacement. The rotor showed signs of improper engagement and will require replacement as well. The slider is of the original design and was intact, with no wear visible on the engagement teeth. No leaks observed during service. Office to contact the CX for return service and I advised the CX they may attempt to use the unit, but to stop if it will not complete cycles. ; ordrng 1 W11393685 (Gear case) and 1 W10754161 (Rotor)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Waco, TX 76712
Jonathan M
Job Details: 04/25/2022
Arrived on site for an ice machine thats not making ice. Inspected unit and work area. Ran the unit through diagnostics and found that the recirculating pump was not accurately measuring the fill level and thought that the reservoir was full with water when it had no water in it. Replaced the recirculation pump and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Bastrop, TX 78602
Joe Z
Job Details: 04/25/2022
Arrived onsite to install previously diagnosed parts. Replaced tub. Test unit. Unit operates as designed. No leaks present at this time. Job complete
We serviced a
GE DISHWASHER
Model GSD2200G02BB
Near Bastrop, TX 78602
Joe Z
Job Details: 04/25/2022
Arrived onsite for KEPT OVERFLOWING AND REALIZED IT WAS NOT DRAINING. WAS ABLE TO JUST DRAIN BUT NOW WONT EVEN DO THAT. Upon arrival found bottom of dishwasher completely filled with water. Drained water with shop vac. Found unit will only fill and wash but not drain. Talked to SW for assistance. After checking voltage to solenoid and getting 120. And solenoid ohm at 40. Recommended replacement of timer. Replaced timer and unit now operates correctly.. during testing noticed the unit kept on getting suds. Found rinse aid dispenser is leaking. Need to order dispenser . Office to reschedule ; ordrng 1 WD35X10346 (Rinse aid assembly)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Bastrop, TX 78602
Joe Z
Job Details: 04/25/2022
Arrived onsite for melted wiring on power cord . Upon arrival inspected unit and found terminal block was broken and red wire was grounding to panel. Replaced power cord and harness. Test unit by heating oven to 350. Unit operates as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model MHW8100DC0
Near Buda, TX 78610
Brandon
Job Details: 04/25/2022
"Arrived on site to inspect unit for error code F3E1, found gunk inside pressure chamber. I cleaned pressure chamber, ran diagnostic test, unit tested good. Instructed customer to clean, and watch soap usage for suds. This is in the callback period, no charge to customer."
We serviced a
WHIRLPOOL WASHER
Model WTW4910XQ1
Near Austin, TX 78748
Brandon
Job Details: 04/25/2022
"Arrived on site to inspect unit for not spinning the clothes out all the way and knocking noises. Found the suspension had failed, I tested water valves, drain pump, agitation, and spin, unit tested good. I replaced suspension, unit tested good no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78737
Brandon
Job Details: 04/25/2022
"Arrived on site to inspect unit for upper rack falling off, found broken adjusters."
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Georgetown, TX 78633
Gerry C
Job Details: 04/25/2022
"Arrived to inspect drying issues. I found the thermostat had excessive buildup on it and I cleaned the debris from it. After removing the debris, the unit operated and cycled as designed. I verified that during the timed dry setting, the timer counted down correctly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Hutto, TX 78634
Vincent
Job Details: 04/25/2022
"Arrived on site to install previously diagnosed parts, installed main control, power supply, LED board. Inspected unit and will need to order deli door that has the UI in it as water from ice bin ran down cause the harness and deli UI to fail. No water leaks detected during service. Office to order parts and reschedule for return visit.; ordrng 1 W10815668 (Deli left door)"
We serviced a
WHIRLPOOL COOKTOP
Model SCS3017RB05
Near Round Rock, TX 78665
Vincent
Job Details: 04/25/2022
"Arrived on site for range not working properly, inspected unit and work area. Tested unit and found burner heads badly worn and igniters not lighting. Replaced igniter harness and all burner heads. Unit is now operating as designed. No gas leaks detected during service. Job completed."
We serviced a
GE DISHWASHER
Model GDT635HSM0SS
Near Austin, TX 78738
Brandon
Job Details: 04/25/2022
"Arrived on site to inspect unit for leaks, found clog in drain hose at disposal causing poor drain and tub over filing and leaking, also found vent cover loose causing leaking out of the door. I removed and cleaned drain hose at disposal, i tightened vent cap, and tested unit in diagnostic mode, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAS2
Near Austin, TX 78725
Tyler L
Job Details: 04/25/2022
"Arrived on site for install of previously diagnosed part. Installed new dispenser. Filled dispenser with rinse aide and made sure it wasnt leaking. Ran test cycle and all normal operations. No water leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS02
Near Austin, TX 78738
Brandon
Job Details: 04/25/2022
"Arrived on site to inspect unit for heating issues, found broil element wire had come disconnected from element, I reattached wire, unit tested good."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Austin, TX 78738
Brandon
Job Details: 04/25/2022
"Arrived on site to inspect unit for flames being orange, found lp conversion was not done properly, I replaced some of the orifices and reversed the plunger on the regulator, unit tested good."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Bee Cave, TX 78738
Brandon
Job Details: 04/25/2022
"Arrived on site to inspect unit for shutting down on occasion, found unit is shutting down due to drain pump working to hard and unit should be set up on gravity drain as KB instructed on initial visit. Also found short in bin thermistor, I replaced bin thermistor, unit tested good. Arrived on site and inspected ice machine and found production is good, found install location has a gravity drain but installers connected drain pump and have entire drain hose length behind ice machine. Showed homeowner how icemaker would work better without drain pump. This would require a hole cut in the cabinet immediately to the right of the icemaker to direct drain hose into gravity floor drain, access hole should be a 9 to 12 in. Square Toward the rear of the cabinet with the bottom of the square 6 to 9 inches off the floor. Drawers would be removed to access this area. to install drain hose properly into PVC floor drain. Builder will need to be contacted to make this adjustment"
We serviced a
JENN-AIR COOKTOP
Model JGC3530GS00
Near Austin, TX 78734
Brandon
Job Details: 04/25/2022
"Arrived on site to replace failed orifice holder and center burner head, after replacing I bubble tested gas connections, unit tested good
We serviced a
GE RANGE
Model PGS908SEM1SS
Near Austin, TX 78737
Andrey
Job Details: 04/25/2022
"Arrived on site to test unit for no heat in oven, tested unit found bake igniter receiving voltage but not lighting, replaced I bake igniter, tested unit, unit now heating and running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Austin, TX 78737
Andrey
Job Details: 04/25/2022
"Arrived on site to test unit for in cleaning program, tested unit found customer attempted to put unit into clean cycle but it did not, customer was not aware of breaker for unit was outside, cycled power unit powered on, put unit into diagnostics, no errors present, all components activating and functioning correctly, unit is heating, advised customer not to use clean cycle due to potential damage can happen to fuses, unit is running as designed, advised customer to monitor and if it happens again to call us
We serviced a
ELECTROLUX WASHER
Model EWFLW65HTS0
Near Austin, TX 78739
Andrey
Job Details: 04/25/2022
"Arrived on site to test unit scrapping sound, tested unit found tub nut still in place but basket has broken off spider and is rattling inside, need inner and outer tub, basket, tub pulley, front and back shocks, Repair would require 2 technicians and 2 hours each. Due to major bearing failure there could be other parts that end up being needed. A good repair cannot be done on this machine; ordrng 1 134643000 (Front tub) and 1 7137011700 (Drum) and 1 134642100 (Rear tub) and 1 5304506264 (Pulley) and 1 5304491701 (Front shocks) and 1 5304491700 (Rear shocks)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78744
Luis
Job Details: 04/25/2022
"Arrived on site for no cool. Found evaporator incased in ice. Ran diagnostics heater powered on,called tec support replaced main control,unit not running through a normal operating defrost cycle."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78744
Luis
Job Details: 04/25/2022
1219 gate codeUnit will need fan blade and motor. ; ordrng 1 W11204896 (Fan blade) and 1 WPW10570380 (Baffel)
We serviced a
JENN-AIR VENTHOOD
Model JXW9048WP2
Near Leander, TX 78645
David S
Job Details: 04/25/2022
"Arrived on site for fan not working on low. I inspected the unit and work area. I found one motor turning on only, throughout the fan speed range. I am ordering the 1200 FCM motor and a 2nd tech to install. The office will reschedule when we have eta and approval. ; ordrng 1 W11123949 (1200 FCM motor) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Leander, TX 78645
David S
Job Details: 04/25/2022
"Arrived on site for water dispensing slow. The customer also pointed on the condensation building up, on the freezer door and divider between the fridge and freezer. I ran my hand along the divider and could feel cold spots. I ran the unit with the condenser fan unplugged. After 5minuets I could feel a significant temperature difference along the divider, indicating the internal seal system line has moved out of position causing condensation to build up and drip on the floor. I call techline and spoke with Ed. I advised him of my findings. He advised the yodel loop has shifted in the cabinet and is not repairable. I received sr#7733514252. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Jonestown, TX 78645
David S
Job Details: 04/25/2022
"Arrived on site for fridge not cooling right. Customer stated the milk is spoiling early. I preformed a temp test and found the fridge at 39 degrees, the freezer at 2 degrees. I went into diagnostics and found the Max fridge temp at 66, freezer 77, average fridge at 35, freezer 0, minimum fridge 29 freezer -20. Fridge evaporator thermistor is at 91 both freezer thermistors at -18. I called techline and spoke to Butch, SR# 7733513147, he advised following a service pointer W11450890 and ordering the control kit, which comes with the hv control and dispenser UI. I am ordering the control kit. The office will reschedule when we have an eta on the part.; ordrng 1 W11533213 (Control kit)"
We serviced a
JENN-AIR RANGE
Model JGCP536HM00
Near Leander, TX 78645
David S
Job Details: 04/25/2022
Arrived on site for bak right burn not adjusting. I inspected the unit and work area. I found the back right burner igniting but only on the lower portion. I removed the cap and found the orfice restricted. I cleared the restriction and tested it. The unit is working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/25/2022
Arrived on site to diagnose a refrigerator that is resetting constantly. Found fc evap fan motor failed causing reset. Fan will need to be replaced to complete repairs. Return date set for 5/2.Part
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5SHAXVY01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/25/2022
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found motor shaft rounded out and replaced shaft. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/25/2022
Arrived on site to diagnose a dishwasher that is not turning on. Found wiring burned in junction box and repaired wiring. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW03
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/25/2022
Arrived on site to replace watervalve for washer. Replaced valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED6200SW0
Near Austin, TX 78724
Tyler L
Job Details: 04/25/2022
"Arrived on site for complaints of no power no operation. Found error code for control. Installed new control and found that the new part was not sending power to the motor. Will need new control, motor, and console UI to complete. Office to reschedule.; ordrng 1 Wpw10111617 (Control) and 1 WPW10463866 (Motor) and 1 8563976 (UI)"
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6FS1
Near Round Rock, TX 78665
Vincent
Job Details: 04/25/2022
"Arrived on site for vent hood, inspected unit and blower is badly warped, will need new blower.
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW3
Near Round Rock, TX 78664
Vincent
Job Details: 04/25/2022
"Arrived on site for dryer not working, inspected unit and work area. Tested unit and found unit tipping the breaker. There is a short on the harness somewhere, and will have to be replaced along with the burner and timer. Office to order parts and reschedule CX for return visit. ; ordrng 1 W10823508 (Burner) and 1 WPW10476828 (Control) and 1 W10865752 (Harness) and 1 WP338906 (Sensor)"
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV1645TH
Near Austin, TX 78724
Tyler L
Job Details: 04/25/2022
Arrived on site for complaints of unit tripping breaker. Found when calling for heat the unit will shut off and trip the breaker. Found bad monitor switch. Installed new part and tested. Unit now functioning properly. Used cup of water to test heating functions. No issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78724
Tyler L
Job Details: 04/25/2022
Arrived on site for complaints of unsteady spin. Found oil in the Gearcase. Inspected suspension and found it good. Ran unit in factory diagnostics and the unit passed. Will need new Gearcase and splutch assembly to complete repair.; ordrng 1 W10752283 (Impeller) and 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W10752187 (Screw)
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Austin, TX 78724
Tyler L
Job Details: 04/25/2022
"Arrived on site for on site for complaints of oven not heating. Found failed DSI board not sending power. Installed new part and tested. Unit ignited, but the would not reignite after that. Found unit not calling for spark again, could not hear valve energized. Will need new main harness, bake/broil harness, and valve. Also coming back with prescreened parts. Office to reschedule.; ordrng 1 W11507573 (Main harness) and 1 W11524034 (Bake, broil, harness) and 1 W11162730 (Module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Leander, TX 78641
Lou
Job Details: 04/25/2022
"Arrived on site to inspect refrigerator ice bin stuck in the left RC door. Upon further inspection, the customer demonstrated that the ice bin will release now, but it does not dispense ice. I removed the ice bin and inspected the ice inside and found it clumped together and wedged to where the auger cant move. Also found the auger teeth stripped and the dispenser motor shaft head stripped as well. I tested the ice dispenser door and found it not sealing properly and the ice bin door not sealing properly; both allowing warm air to go inside and cause the ice to sweat and re-freeze and clump together. Also found the right RC door gasket badly torn. I am ordering and will need authorization for the following parts...the right RC door gasket, ice bin door, ice bin, dispenser shaft, ice door, and plate and CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-AUTHORIZATION. No water leaks observed during service. ; ordrng 1 W10917313 (Rt RC door gasket) and 1 W11228132 (Shaft) and 1 W10702031 (Ice bin door) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"