Service History 179 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Austin, TX 78703

David S

Job Details: 01/18/2023

Arrived on site for washing machine leaking. I inspected the unit and work area. I found the inner drain tub cracked. I replaced the drain hose and tested the unit. I found it working as designed with no water leaks. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78704

David S

Job Details: 01/18/2023

Arrived on site for freezer not cooling properly. I inspected the unit and work area. I found the right side not pulling closed all the way. I removed the Dior and remove ice build up on both tracks. I applied some fresh food safe grease to the bearing. I reassembled the door and tested it. I found it closing properly on its own every time. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Austin, TX 78731

Wesley

Job Details: 01/18/2023

Arrived onsite for customer having to run sensor dry option usually Monroe than once for preferred small loads. Verified good airflow and proper function and set up. Advised customer on using timed dry with custom settings for proper drying of preferred load size. Unit is now operating as designed.

We serviced a

AMANA RANGE

Model AGR5330BAB3

Near New Braunfels, TX 78130

Andrew

Job Details: 01/18/2023

Arrived on site to test unit for over heating. Contractor stated inspector caught issue and temp was too high for set temp. Preheated to 350 and got internal temp of 375. Replaced oven sensor as a precautionary and advised contractor on use of unit and against use of hanging thermometers(as stated in owners manual). No leaks detected. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Austin, TX 78733

Wesley

Job Details: 01/18/2023

"Arrived onsite for dryer not working at all and found loose connection at outlet. Corrected connection and tested. Unit is now operating as designed, all checks good. Advised customer on having duct replaced as the one currently installed had been crushed."

We serviced a

KITCHENAID OVEN

Model KDRS483VSS03

Near Austin, TX 78746

Wesley

Job Details: 01/18/2023

Arrived onsite for smoking in the oven. Determined the smoke to be grease burning off of the liner and cavities in the right side oven. Advised customer on findings. No repair recommendation. Filed with SAFETY Sr7735492884

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Austin, TX 78701

Wesley

Job Details: 01/18/2023

Arrived onsite and repaired unit which had the door skin become loose. Used shims to tighten the door skin. Unit is now operating as designed. All checks good.

We serviced a

Whirlpool Wall oven

Model n/a

Near New Braunfels, TX 78130

Matthew

Job Details: 01/17/2023

Arrived onsite for wall oven needing to be connected to WiFi. Upon arrival inspected unit. Found unit is functioning however needs to be connected to WiFi to stay updated with latest software. Had customer download Whirlpool app and walked thru setup. Unit kept having issues completing final setup. Referred customer to Whirlpool WiFi division. Customer will contact Whirlpool. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Fort Hood, TX 76544

Tyler

Job Details: 01/17/2023

"Arrived on site for washer giving f0e5 error in diagnostics. Upon arrival confirmed issue and error occurrence. Found no failures in suspension, gearcase, splutch, etc. found washplate stable and properly in place. Found water supply not fully turned on limiting amount of water getting into unit during rinse cycle and not allowing load to balance. Correct issue and found washer working as designed. Call complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Pflugerville, TX 78660

Kimo

Job Details: 01/17/2023

Arrived onsite for a washer that stopped in the middle of a wash cycle. Upon arrival I tested the drain pump from the control on the harness side and found it showing open. I tested the pump itself and found it testing within spec. Upon further inspection I found that the harness separated at the point where it hose into the connector. I repaired the harness and tested the unit several times and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Seguin, TX 78155

Matthew

Job Details: 01/17/2023

Arrived onsite for microwave making noise when in use. Upon arrival inspected unit. Found unit making vibrating noises when heating. Disassembled and inspected. Found that issue was when installed the cabinets are not completely straight. The cabinet makes the frame slightly bow. I adjusted the mounting screws and the noise stopped. Tested multiple times for customer. Unit is functioning properly. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Pflugerville, TX 78660

Kimo

Job Details: 01/17/2023

"Arrived onsite for a dishwasher that is flashing the clean light. Upon inspection I found that the drip man had water in it I drain the water out and tested the unit for leaks and found that there was a small leak at the water valve fitting. I tightened it up and found that the leak went away. I contended testing and and found no other leaks and the unit completed the diag cycle like normal. I also noticed that the customer is using pods , I advised customer on detergent use. Unit opening as designed. Job complete."

We serviced a

UNKNOWN VENTHOOD

Model UXT5536AAS3

Near New Braunfels, TX 78130

Matthew

Job Details: 01/17/2023

Arrived onsite for vent hood not functioning. Upon arrival inspected unit. Spoke to customer and found that unit is functioning however the control buttons are getting stuck in housing. Found that buttons are not being depressed correctly. Once fan speed is selected then the off button must be depressed to stop the unit. Customer was pushing the same button twice which was causing it to get stuck. Instructed customer on proper use. Unit is functioning properly. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near New Braunfels, TX 78130

Matthew

Job Details: 01/17/2023

Arrived onsite for dryer not heating. Upon arrival inspected unit. Found unit does power on but no heat. Pulled and checked supply voltage. Voltage is good. Disassembled and checked heating circuit. Found cuttoff failed. Also noticed lint buildup. Replaced cutoff and tested. Unit is now heating and cycling properly. Notified customer to have external ventilation checked and to clean lint trap after every use. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ

Near San Marcos, TX 78666

Matthew

Job Details: 01/17/2023

Arrived onsite for refrigerator freezing items in fresh food compartment. Upon arrival inspected unit. Found certain items icy. Ran diagnostics on thermistors and air damper. Found thermistor out of range. Replaced thermistor in upper fresh food compartment. Also tightened handles for customer. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near San Marcos, TX 78666

Matthew

Job Details: 01/17/2023

"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and powered unit. Compressor is running. Notified customer to put a bottle of water in freezer compartment. Bottle should freeze and remain frozen for 24 hrs before loading. Job complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS00

Near Austin, TX 78753

Vincent

Job Details: 01/17/2023

Arrived on site for icemachine. Inspected unit and work area. Found that the ice was overflowing. I tested the bin thermistor and it was out of range. Replaced it and its now operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL RANGE

Model KFGC558JSS01

Near Lakeway, TX 78734

Vincent

Job Details: 01/17/2023

Arrived on site to install parts ordered by previous tech. Unit is now operating as designed. Job completed.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Austin, TX 78734

Vincent

Job Details: 01/17/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit not working properly. Tested unit in diagnostics and found no error codes stored. I ran a diagnostics cycle and found low water pressure, the valve at the wall where not open all the way. I explained to the customer that the unit has to get to a appropriate level of water in a certain amount of time and if the control detects not enough water it will just stop the cycle. Unit is operating as designed and no leaks where observed during service. Job completed."

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near Austin, TX 78734

Vincent

Job Details: 01/17/2023

"Arrived on site for cooktop, inspected unit and work area. Installed the open conversion. Unit is now operating as designed. And no leaks where observed during service. Job completed."

We serviced a

KITCHENAID OVEN

Model KOCE500ESS11

Near Georgetown, TX 78633

David Z

Job Details: 01/17/2023

"Arrived on site to install new console, control, and temp sensor to resolve inconsistent preheating and Temps. Replaced all 3 components and ran a preheat and temp test. Found temperatures range within 5-10 degrees even with preheat. No further adjustment made since Temps are now showing consistent and unit working as designed. Call complete."

We serviced a

KITCHENAID VENTHOOD

Model KVWB406DSS4

Near Georgetown, TX 78633

David Z

Job Details: 01/17/2023

"Arrived on site to follow up on vent hood that had leaked some grease down the wall behind the unit. On arrival customer advised the unit did have an exterior damper as mentioned in last visit. Clarified to customer that grease leaking out of the casing / frame means that the ducting had to be leaking or disconnected somewhere in the tower, and missing or incorrectly installed dampers help accelerate grease thinning out and running. Advised customer they need their builder or HVAC folks to come in and revise and resolve the ducting to resolve, since this is not related to the function of the unit machinery, just venting. Call complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS1

Near Salado, TX 76571

Gerry C

Job Details: 01/17/2023

"KUIX505ESS1 Arrived to inspect no ice. I found the sealed system was intact and still cooling, the issue was with the controller getting stuck within an endless cleaning loop and never shutting off the water valve, whenever powered up. I allowed the unit to complete the cleaning cycle and the issue was resolved. No leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Georgetown, TX 78626

Gerry C

Job Details: 01/17/2023

"MVW6230HW0 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed harness and then the cam and belt. I recalibrated the unit and tested. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS1

Near Austin, TX 78705

Wesley

Job Details: 01/17/2023

Arrived onsite and repaired oven with blown control. Replaced control. Unit is now operating as designed. All checks good.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Austin, TX 78703

Wesley

Job Details: 01/17/2023

Arrived onsite and installed the valve and control and reinstalled unit to hookups. Tested. All checks good. Advised customer on repair.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Austin, TX 78704

Wesley

Job Details: 01/17/2023

Arrived onsite for not water only and repaired unit by swapping lines to correct positions as they have been installed reversed. Unit is now operating as designed all checks good.

We serviced a

JENN-AIR MICROWAVE

Model JMV8208CS07

Near Austin, TX 78704

Wesley

Job Details: 01/17/2023

Arrived onsite and found intermittently throwing door error. Secured both interlocks with tighter deep thread screws and optimized door alignment. Advised customer on repair and advised on heavy door use and care. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ0

Near Austin, TX 78741

Joe Z

Job Details: 01/17/2023

"Arrived onsite for not filling with water. Upon arrival ran diagnostics and got error code F4-E3 motor not running. Got voltage at wash motor, just not operating. Need to replace sump and motor. Replaced sump and motor WPW10605057. Test unit and unit operates as designed. No leaks present at this time. Job complete"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, TX 78744

Joe Z

Job Details: 01/17/2023

Arrived onsite for no operation. Upon arrival customer stated that the unit has already been serviced and no longer needing services. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW00

Near Austin, TX 78744

Joe Z

Job Details: 01/17/2023

Arrived onsite for ice bin wiggles. Upon arrival inspected ice container and found that it has failed. Inspected bottom coupling and is good. Replaced container W11347840. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Austin, TX 78744

Joe Z

Job Details: 01/17/2023

Arrived onsite for interior microwave bulb not turning on. Upon arrival test unit and interior bulb does not light when opening door and when cooking. Removed oven from wall to gain access under control to test bulb. Test lamp and is OL. Need to replace lamp. Replaced lamp W10886919. Test unit and unit is operating as designed. Job complete

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Manor, TX 78653

Joe Z

Job Details: 01/17/2023

"Arrived onsite to install previously ordered parts. Replaced drain pump W11396717, and control W11543994. Test unit and unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Temple, TX 76502

Tyler

Job Details: 01/17/2023

Arrived on site for dryer needing previously diagnosed tub seal and high heat glue. Upon arrival reconfirmed issue. Installed part then reassembled and tested unit. Found dryer working as designed with no noise. Instructed customer er to give unit 24 hrs to allow glue to finish curing prior to full use. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB06

Near Manor, TX 78653

Joe Z

Job Details: 01/17/2023

Arrived onsite to install previously ordered part. Replaced control W11342846. Test unit and unit is operating as designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4985EW0

Near Austin, TX 78754

Paul

Job Details: 01/17/2023

Arrived onsite for a dryer making loud noise. I found the unit making a loud buzzing noise and if the unit was shifted any the blower wheel would rub on the vent housing. I removed the blower wheel and isolated the motor and it still would make the loud buzzing noise. I found the bearings bad in the motor. I replaced the motor and tested and it sounded good. I put one component back on at a time and tested each time. When the vent was installed it caused the blower wheel to rub on start up and then it would stop rubbing and sound normal when at full speed. I put a sound pads between the vent and the rear bulk head and tested. The dryer is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Bertram, TX 78605

Maurice R

Job Details: 01/17/2023

Arrived onsite for previously diagnosed parts. On inspection I removed the evap cover and installed the thermistor and fan motor. During the installation the heater wire was dangling lose. It had popped out of the molex connector housing. I bent the barb backup and installed it back into the connector housing. No water leaks detected during service.

We serviced a

WHIRLPOOL DRYER

Model WED4985EW0

Near Austin, TX 78754

Paul

Job Details: 01/17/2023

Arrived onsite for a dryer making a lot of noise. The customer played a video and I could hear the blower wheel rubbing the housing. I found the house vent put on with the elbow at the wall instead of at the back of the dryer causing the blower duct to twist and hit the blower wheel when pushed back against the wall. The customer was concerned about the buzzer going off and I explained this was normal when the clothes were done. I also explained how the wrinkle shield setting worked. Dryer is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78754

Paul

Job Details: 01/17/2023

Arrived onsite for a refrigerator with dented doors. I replaced the doors and installed the nameplate. Call complete. Use Authorization # W14KBC1APL1.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Dripping Springs, TX 78620

Luis

Job Details: 01/17/2023

Arrived on site for no lights in freezer section replaced defective light switch tested switch operation unit working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Lakeway, TX 78738

Luis

Job Details: 01/17/2023

Arrived on site. Per engineering removed horn on drain tube extension advised customer to let unit run

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78754

Paul

Job Details: 01/17/2023

Arrived onsite for a refrigerator with a dented door. I replaced the door and installed the nameplate. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78732

Vincent

Job Details: 01/17/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was error code 8-4. I entered diagnostics and found the same error code 8-4. I inspected the float switch and found a little bit of water causing the switch to be open. I didnt see any leaks but I ran a diagnostics and there was excessive suds. I explained CX to cut down the amount of soap since they have a water softener. I also tighten up the water supply line a bit to prevent from leaking. Unit is operating as designed and no leaks where observed during service. Job completed."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near New Braunfels, TX 78130

Andrew

Job Details: 01/17/2023

"Arrived on site to test unit for stuck in wash cycle. Reset unit and found error f1e1(main control fault). Ran diagnostics and found control acting erratic. Replaced control, unit now working as designed. No leaks detected. Job complete."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near New Braunfels, TX 78130

Andrew

Job Details: 01/17/2023

"Arrived on site to inspect unit for damaged hot valve. Replaced broken valve, unit completed diagnostics with no issues. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near New Braunfels, TX 78132

Andrew

Job Details: 01/17/2023

"Arrived on site and verified previously diagnosed icemaker was needed. Installed icemaker, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near New Braunfels, TX 78132

Andrew

Job Details: 01/17/2023

"Arrived on site to test unit for lower oven not heating properly. Found plug had L2 not connected proper preventing unit from receiving proper voltage. Secured connection, tested to 350 with no issues. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78748

Scott

Job Details: 01/17/2023

Arrived on site for poor wash performance . Ran diagnostics and no error codes . During wash cycle test upper spray arm is not moving and motor sounds weak . Replaced sump and motor. Ran diagnostics. All checked normal. No water leaks detected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC2

Near Austin, TX 78748

Scott

Job Details: 01/17/2023

Arrived on site for washer flashing 7-1 error when starting . Found only that error code in diagnostics. Test wash motor would only hum but not move . Replaced capacitor W11395618 and re ran diagnostics wash . Washer is performing an normal. No water leaks detected at time of service. Job complete

We serviced a

MAYTAG DRYER

Model MED8630HC2

Near Briarcliff, TX 78738

Scott

Job Details: 01/17/2023

"Arrived on site ,replaced front panel. No other issues found . No lint buildup at time of service. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Dripping Springs, TX 78620

Scott

Job Details: 01/17/2023

Arrived on site for oven tripping breaker . Oven is tripping breaker only on broil and right about the 470-500 mark . Found breaker has no amp markings and is ground fault . No error codes and unit performs normally on just regular baking cycles . Recommended to customer to have builder change breakers . Job complete

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near Spicewood, TX 78669

Scott

Job Details: 01/17/2023

"Arrived on site ,replaced sensor harness and both electrodes . Ran diagnostics all checked normal. No lint build up. Job complete ."

We serviced a

WHIRLPOOL WINE COOLER

Model KUDR204KSB00

Near Austin, TX 78739

Kevin

Job Details: 01/17/2023

"Arrived on site and replaced control panel diagnosed on previous visit, after replacement it is now working properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Bertram, TX 78605

Maurice R

Job Details: 01/17/2023

Arrived onsite for FC icing. On inspection found light frost on the Out side of the ice bin. I checked the moulin gap and it was good. I but a light in the freezer and shut the door. Found a small gap on the top right of the freezer door. I used a little silicon to fill in the gap. Told customer if it happens again we will replace the FC gasket. No water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Taylor, TX 76574

Cliff

Job Details: 01/17/2023

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure caused by miscommunication between evap thermistor and control. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near New Braunfels, TX 78132

Andrew

Job Details: 01/17/2023

Arrived on site to test Uniondale not cooling properly and no ice production. Found RC temp was 36 set to 35 and fc was set -2 with .7 reading. Compressor running and pulling .7amps. Frost pattern is ideal on evap with no signs of restrictions. Found ice maker error e5 and fill tube frozen. Removed obstruction and ice maker completed diagnostics with no issues and filled properly. Spoke with Techline and advised to place foil tape around ice maker housing cover and permagum around fill tube entering ice maker. Advised if need to come back out for temp issues bring a temp logger. No leaks detected. Job complete. SR#7735506224

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS04

Near Austin, TX 78735

Wesley

Job Details: 01/17/2023

"Arrived onsite and found unit operating without dispensing or producing ice. Unit worked for 2 weeks, and then the sales vendor replaced the filter housing in an attempt to repair. Determined water is good from the house and passing through inlet valve. But does not come through the reservoir. Adjusted temperature to prevent freeing of the reservoir. Unit is set up to work properly."

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Austin, TX 78736

Wesley

Job Details: 01/17/2023

Arrived onsite and repaired unit by replacing the gearcase and clutch and slider. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Canyon Lake, TX 78130

Leonardo

Job Details: 01/17/2023

Arrived on site to test unit for oven not heating and light not turning off. Test unit and found door latch not closing all the way thinking door is still open letting the light staying on and unit not heat. Adjusted the door latch test unit and light turning off and oven preheated to 350 job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near New Braunfels, TX 78130

Leonardo

Job Details: 01/17/2023

Arrived on site to test unit for door dropping. Test unit and found springs and bushings and pads missing. Installed all new parts test unit and unit test good job complete.

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near New Braunfels, TX 78130

Leonardo

Job Details: 01/17/2023

Arrived on site to test unit for unit catching on fire. Test unit and found red wire to bake element was pinched. When she turned the oven on for the first time the red wire that connects to the bake element over heated and made the red wire at power cord over heat cause it to star melting and melted the gas line to the unit making the unit start a small fire. Called safety and safety said for customer to to call customer care no parts ordered job complete. Safer SR#7735475401

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Seguin, TX 78155

Leonardo

Job Details: 01/17/2023

Arrived on site to replace control board and switch. Replaced both parts test unit and unit test good job complete.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Waco, TX 76705

Jonathan M

Job Details: 01/17/2023

Arrived on site for a dryer that is making abnormal sounds during operation. Inspected unit and work area. Ran the unit on a normal time dry cycle. Immediately heard the sound the customer was talking about and found the noise coming from the vent hose on the back. Remove the vent hose off the dryer and found a snail shell inside of the vent hose causing the rattling when the dryer was turned on. Removed the obstruction and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRN3211B2

Near Waco, TX 76705

Jonathan M

Job Details: 01/17/2023

Arrived on site for a refrigerator thats making abnormal noises. Inspected unit and work area. Found the refrigerator model and serial numbers did not match the model or serial numbers sent over for the dispatch on this unit. Was advised that the customer would need to contact their extended warranty to update the model and serial information prior to further service to ensure warranty coverage. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM354GPS0

Near Waco, TX 76708

Jonathan M

Job Details: 01/17/2023

Arrived on site for a dishwasher that has a door gasket that is not sealing properly. Inspected unit and work area. Did confirm the customers complaint and replaced the door gasket. Tested the unit and the unit is not working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Georgetown, TX 78628

Lou

Job Details: 01/17/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice door having a gap and allowing warm air inside the ice bin, I removed and replaced the ice door and ice door motor and tested. Unit is operating and sealing as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Georgetown, TX 78633

David Z

Job Details: 01/17/2023

Arrived on site to repair oven with damaged glass when self clean was used. Examined unit and found the inner most pane of glass shattered. Vacuumed glass pieces and replaced panel. Verified proper fitment and operation. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Round Rock, TX 78681

Lou

Job Details: 01/17/2023

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=-1 degree. I placed the unit in diagnostics and tested the ice maker and it harvested but the fill tube failed. I could hear the valve opening, but no water flowing to the ice maker. I removed the ice maker cover and found the fill tube frozen and also the ice maker tray cracked. I removed and replaced the valve and ice maker and removed the ice from the fill tube and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHV00

Near Liberty Hill, TX 78642

Maurice R

Job Details: 01/17/2023

"Arrived onsite for IM not working. Ran test 17 and found and open thermistor. Then I ran the IM harvest test, and got error E2. E2 is ice maker not fing home position. Installed the new IM and re ran the harvest test. The IM passed the harvest test with the new IM. No water leaks detected during service."

We serviced a

KITCHENAID COOKTOP

Model KICU569XBL0

Near Liberty Hill, TX 78642

Maurice R

Job Details: 01/17/2023

"Arrived onsite to install previously diagnosed parts. Installed both module and the large burner. Tested unit and it is operating as designed. Tested the large burner, showed the customer that it was working."

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Hutto, TX 78634

Kimo

Job Details: 01/17/2023

Arrived onsite for a rang oven that is showing a f3 code (temp sensor) Upon arrival I put unit into diag mode and found that this code was stored. I then gained access to the back of the unit and tested the temp sensor and found that it was out of range. I then replaced it and tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Hutto, TX 78634

Kimo

Job Details: 01/17/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I found that the tub ring had come loose and was clattering when the unit was in agitate. I replace the basket and tested the unit in diag mode and in quick wash and found that the unit is now operating as designed job complete. No leaks

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Round Rock, TX 78665

Kimo

Job Details: 01/17/2023

Arrived onsite for a DW with a upper rack with broken/missing stops. Upon arrival I found that this was indeed the case. I installed the new stops and tested the rack and found that it operated as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Taylor, TX 76574

Cliff

Job Details: 01/17/2023

Arrived on site to replace previously ordered parts for dryer. Replaced motor and belt and tested unit. Found all is functioning properly at this time.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JB0

Near Elgin, TX 78621

Cliff

Job Details: 01/17/2023

Arrived on site to replace previously ordered parts for range. Replaced rf infinite switch and tested unit. Found all is functioning properly at this time.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Elgin, TX 78621

Cliff

Job Details: 01/17/2023

Arrived on site to replace previously ordered parts for washer. Replaced capacitor and tested unit. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV00

Near Elgin, TX 78621

Cliff

Job Details: 01/17/2023

Arrived on site to replace previously ordered parts for refrigerator. Replaced damper and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW2

Near Austin, TX 78751

Wesley

Job Details: 01/17/2023

"Arrived onsite and found unit would drain initially and then stopped draining. Drain pump sounds strong and healthy and verified Impeller is unobstructed and secure. Determined the bearing is healthy and that the unit check valve ball may be stuck with sediment and residue. Advised tenant on using vinegar to loosen and clean the check valve with a cleaning cycle. In event of ongoing failure, 2 man disassembly and repair will be required."

We serviced a

KITCHENAID COOKTOP

Model KCES550HSS00

Near Manor, TX 78653

Joe Z

Job Details: 01/17/2023

"Arrived onsite for cook top front two burners burnt out. Upon arrival, test unit and all burners are operating as designed. Instructed customer on how the dual element operates and how certain parts of the element do not light up. Showed the customer that the parts of elements that light up are the radiant strips. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Kyle, TX 78640

Kevin

Job Details: 01/17/2023

"Arrived on site and found door switch in fresh food section is broken, after replacing it it is working properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MZD2766GEW

Near Temple, TX 76502

Tyler

Job Details: 01/17/2023

Arrived on site for refrigerator not dispensing water. Upon arrival confirm complaint upon further inspection found that there was intermittent power being sent to the water valve and was able to trace issue factory failure in the ice dispenser switch. spoke with SR on site for research and the part to see if it can be repaired.61003124; ordrng 1 61003124 (Switch

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Dripping Springs, TX 78620

Luis

Job Details: 01/17/2023

"Arrived on site for no cool. Power cycled unit ran diagnostics compressor not powering on diagnosed a defective compressor,ordering a new compressor; ordrng 1 W11370574 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600a (R600a)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near New Braunfels, TX 78132

Andrew

Job Details: 01/17/2023

Arrived on site to test unit for water accumulating on bottom of RC and dripping into FC. Found drain pan was bowed. Recommended replacing evap motor/harness and drip pan; ordrng 1 W11087438 (Evap motor) and 1 W11457241 (Drip pan)

We serviced a

WHIRLPOOL RANGE

Model WEC310SAGB3

Near New Braunfels, TX 78130

Leonardo

Job Details: 01/17/2023

Arrived on site to test unit for oven not working. Test unit and found red wire at terminal block melted. Will order new harness to replace main harness. Advised customer new power cord so we can install on return visit. ; ordrng 1 W11568999 (Main harness)

We serviced a

KENMORE DISHWASHER

Model 665.14763N510

Near Georgetown, TX 78633

David Z

Job Details: 01/17/2023

"Arrived on site to diagnose dishwasher that was not washing dishes well. Customer said most times it comes outgoing almost like it went in. I checked for errors and found an F9E1, which was not presently occurring. When I ran the unit I noticed the wash motor was excessively loud, and not spraying much water. Found the spray arms were not moving. Unit has a sump and motor with very low output. Advised we need to replace the sump and motor to resolve. Customer was advised there is 0 stock available right now with no ETA on attaining part. Ordering sump and motor. Office to schedule when we get part. ; ordrng 1 W10902330 (Sump and motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB01

Near Pflugerville, TX 78660

Kimo

Job Details: 01/17/2023

.arrived on site for a sxs refrigerator that is no longer cooling.upon inspection I found no frost pattern on the evap. Upon further inspection I found that the compressor would cycle on and off. And pull 14amps. I tested the compressor and found that it was showing 16 ohms at the 2 Bottom prongs Which is too high. I am ordering a SS weighed for 2 hours. Office to reschedule.; ordrng 1 WP2188823 (EVAPORATOR) and 1 W10507884 (COMPRESSOR) and 1 Accessvalve (Access valve) and 1 Dyedryer (Dye dryer) and 1 Ss (SS) and 1 Nitrogen (Nitrogen)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near New Braunfels, TX 78130

Matthew

Job Details: 01/17/2023

"Arrived onsite to replace failed components. Upon disassembly found rotor bolt stripped. Tried drilling out but was unsuccessful. Tried removing entire gearcase with rotor and stator still attached however gearcase was stuck. Will need to order the basket, filter, tub and stator bolts (6) as well as returning with original parts ordered. Will need AUTHO. Office to reschedule ; ordrng 1 W11219115 (Tub) and 1 W11568797 (Filter) and 2 WP90767 (Filter screw)s and 1 W10811957 (Basket) and 6 W11027980 (Stator screws)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS08

Near Lakeway, TX 78738

Vincent

Job Details: 01/17/2023

"Arrived on site to install parts ordered. Installed new icemaker and tested, icemaker harvest fine the first time but no water came in so I put it back in harvest and it stoped half way. Im ordering a new icemaker since this one was defective. Scheduled to return 01/24/23 no leaks. Where observed during service. ; ordrng 1 WPW10277450 (Icemaker)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Georgetown, TX 78633

David Z

Job Details: 01/17/2023

"Arrived on site to e. diagnose washer that is making noise when in spin. Customer showed me video of unit screaming when it's spinning. Does not happen every cycle, seems to be random. Based on the sounds in the video it sounds like the noise is coming from gearcase binding or overheating. Removed slider and rotor and did not see any scraping or evidence of rubbing / contact or gearcase oil. Failure likely originating internal of gearcasOrdering gearcase / slider to resolve. Return visit set for 1/24. ; ordrng 1 W10752283 (Washplate) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider)"

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW0

Near Fort Hood, TX 76544

Tyler

Job Details: 01/17/2023

Arrived on site for washer not spinning. Upon arrival found multiple errors and diagnostics. After further testing found that the belt had torn and tangled underneath along with the cam filling the belt shield also breaking. Rescheduled customer for 01/23/23 to complete repairs with parts previously sent and parts that still need to be ordered; ordrng 1 W11213879 (Belt) and 1 WPW10427633 (Shield)

We serviced a

WHIRLPOOL WASHER

Model NFW5800HW4

Near Copperas Cove, TX 76522

Tyler

Job Details: 01/17/2023

Arrived on site for washer not draining/unlocking door. Upon arrival confirmed issue. Found f9e1 in diagnostics. Found drain line wasnt installed properly and was severely kinked. Rescheduled customer for 1/23/23 to complete repairs. ; ordrng 1 W11551765 (Hose)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Dripping Springs, TX 78620

Luis

Job Details: 01/17/2023

"Arrived on site for no cool. Removed evaporator cover found ice ball on inlet of evaporator diagnosed unit will need a new compressor,evaporator,drier and thermistor. Job will need 2 hrs; ordrng 1 W11125124 (Compressor) and 1 WPW10383615 (Thermistor) and 1 W11507067 (Evaporator) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Temple, TX 76502

Tyler

Job Details: 01/17/2023

"Arrived on site for dryer not advancing through cycles. Upon arrival confirmed issue. Verified stable 240v connection from outlet. Found power cord, terminal block and large amount of main harness had charred/melted together leading to loss in power to unit because red wire connector was never properly tightened down. Rescheduled customer for 1/20/23 to complete repairs with new main harness. ; ordrng 1 WPW10450286 (Harness)"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Manchaca, TX 78652

Scott

Job Details: 01/17/2023

"Arrived on site for dead washer . Found unit not powering up. Control is getting power . Found drain pump resistance out of range ,also found harness has failed . While checking harness also found oil leaking from gearcase. Ordering AUTHO ,control, harness ,drain pump,gearcase,slider , wash plate . Call to set return ; ordrng 1 Autho and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10777956 (Harness) and 1 W10902814 (Wash plate)"

We serviced a

GE REFRIGERATOR

Model GFE28GYNGFS

Near Buchanan Dam, TX 78609

Maurice R

Job Details: 01/17/2023

"Arrived onsite for water and ice not being dispense. On inspection the UI was not responding like it should. Talked with Susie, we troubleshoot it and got game plan together to order parts. Order UI board, dispenser board and the auger motor. No water leaks detected during service.; ordrng 1 WR55X41025 (Dispenser board) and 1 WR55X36965 (UI board) and 1 WR60X10362 (Auger motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Taylor, TX 76574

Cliff

Job Details: 01/17/2023

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in unit caused by miscommunication between evap thermistor and control. Both parts will need to be replaced to complete repairs. Office to set return appointment and customer will defrost unit prior to return appointment and customer has signed defrost waiver.; ordrng 1 W11546690 (Control) and 1 WPW10384183 (Thermistor)

We serviced a

JENN-AIR COOKTOP

Model JED8430ADB

Near Georgetown, TX 78628

Gerry C

Job Details: 01/17/2023

"JED8430ADB Arrived to instal previously diagnosed and ordered parts. I removed and replaced the cooktop and found the knob WP7739P122-60 that had been installed prior, would not pop up as required. Customer will need after 10:30 on 01/20/2023 return service. ; ordrng 1 WP7739P122-60 (Knob)"

We serviced a

JENN-AIR OVEN

Model JJW3830DP02

Near New Braunfels, TX 78130

Leonardo

Job Details: 01/17/2023

Arrived on site to test unit for F2E1 error code. Test unit and found shorted keypad. Ordering new console office to reschedule will need autho ; ordrng 1 W11232121 (Control panel) and 1 Needautho (Need autho)

We serviced a

WHIRLPOOL RANGE

Model WCE77US0HS01

Near New Braunfels, TX 78130

Leonardo

Job Details: 01/17/2023

Arrived on site to replace warmer element and switch. Replaced both parts. Test unit and unit still tripping breaker. Will order new harness office to reschedule ; ordrng 1 W11111810 (Main harness)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB07

Near Seguin, TX 78155

Leonardo

Job Details: 01/17/2023

Arrived on site to test unit for noise coming from the bottom. Found bad turn table motor. Ordering new turn table motor office to reschedule ; ordrng 1 W10642989 (TT motor)