We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Cedar Park, TX 78613
Kimo
Job Details: 05/01/2023
Arrived onsite for a dryer that is showing code F2e2. Updated inspection I found this code present and a stuck button code. I am ordering a control and the ui and returning ordrng 1 W11525996 (CNTRL-ELEC) and 1 W11413566 (PANEL-CNTL)
We serviced a
LG WASHER
Model WM3170CW
Near Cedar Park, TX 78613
Kimo
Job Details: 05/01/2023
Arrived onsite for a washer that is not draining. Upon inspection I found that the drain pump had failed. I installed the new pump and tested the unit and found the unit operating as designed no leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Waco, TX 76710
Jonathan M
Job Details: 05/01/2023
"Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced a lower harness and tested the unit. The unit still had the same issue. I called CS and was advised to replace the actuator. Found the unit would not shut off anymore but were still having a hard time going through agitation or spin. Was advised the issue may have been caused by a DC short inside of the shifter, and may have zapped the control. Was told to hold off on collecting for any further parts until the new control could be installed to try and resolve this issue one last time. The customer advised that he still wanted to proceed with repair for one final trip. Ordering the control in the office will need to contact the customer about a reschedule date due to limited parts availability.; ordrng 1 W11498796 (Control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Lakeway, TX 78734
Luis
Job Details: 05/01/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Temple, TX 76502
Tyler
Job Details: 05/01/2023
Arrived on site for refrigerator not cooling/making ice. Upon arrival confirmed issue and found temps at 36/20(rc/fc actual). Found both evap coils had a hard time getting frost build up and u it showed signs of possible lowside leak/failing compressor. Found all fans running and thermistors working as designed. Will need office to get autho for sealed system repair before rescheduling.; ordrng 1 W10168473 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W10248589 (Fc evap coil) and 1 W10525236 (Rc evap coil) and 1 Nitrogenkit (Nitrogen kit) and 1 Cnote (Needs autho)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Austin, TX 78717
Kimo
Job Details: 05/01/2023
Arrived on site for a washer that is leaking from the water inlet valve into the basket. Upon inspection I found that this was happening even tho the unit was not in use. To replace the valve cx agreed and I installed the new valve and tested your and found unit operating as designed no leaks. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78737
Leonardo
Job Details: 05/01/2023
Arrived on site to test unit for unit not working. Test unit and found unit not getting water and giving sump and motor error and wax vent error. Will order new vent office to reschedule ; ordrng 1 W11649995 (Vent)
We serviced a
LG WASHER
Model WM2101HW
Near Cedar Park, TX 78613
Kimo
Job Details: 05/01/2023
"Arrived onsite for a washer that is leaking some water/suds at the end of the cycle. Upon inspection. I found that the drain pump filler was clogged up, I cleaned it. Also I found that the soap dispenser was filled with gunk I clean that up to and the drain holes in the door boot as well. Then tested the unit and found unit operating as designed no leaks at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Austin, TX 78749
Luis
Job Details: 05/01/2023
Arrived on site found broken wires at door hinge ordering a new freezer door; ordrng 1 LW11202405 (Freezer door) and 1 WP2300868 (Union) and 1 WP2198677 (1/4 union) and 1 WP4373559 (Coupling)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS
Near Austin, TX 78732
Vincent
Job Details: 05/01/2023
"Arrived on site for refrigerator, inspected unit and work area. Tenants complaint was unit making loud noise in freezer. They pulled the two drawers from the freezer and scraped some ice off and the noise went away. I confirmed ice build up on the freezer evaporator cover and found the defrost working properly. The drain system was also draining properly. The only thing I can see that could have cause this problem is the freezer door not closed properly. I called the landlord and explained what happened and also read the disclosure. I explained that athe moment it does not seam to be any electrical problems. They proceeded with me manually defrosting the freezer. I used my steamer to defrost all the ice and reassembled the unit. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78724
Matthew
Job Details: 05/01/2023
"Arrived onsite to replace faulty compressor. Upon disassembly found compressor not compatible with unit. Unit is R600 and compressor is R134. Need to reorder compressor. Returning with R600a compressor, dryer, and access valve. Office to reschedule 2hr sealed system repair. ; ordrng 1 W11580057 (Compressor)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS3
Near Austin, TX 78750
Vincent
Job Details: 05/01/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit was running and customer turnoff the switch to the unit and then turn it back on and the water did not drain. I entered diagnostics and retrieved error code 6-6. I explained to customer once the unit is running and if its powers off during a wash it will not drain on its own unless they press the drain button. Unit is operating as designed and no leaks where observed during servicing
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78737
Luis
Job Details: 05/01/2023
Arrived on site powered unit on compressor attempting to power on then shuts off diagnosed a defective compressor ordering a new compressor ; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier) and 1 W11598434 (Evaporator)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 05/01/2023
Arrived on site to test unit for upper spray arm broken. Replaced spray arm .Test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Cedar Park, TX 78613
Kimo
Job Details: 05/01/2023
"Arrived onsite for a stacked washer dryer combo that is leaking from the bottom center of the unit. Upon arrival I was able to see the waterline wher not leaking when in use and no leaks from the drain hose either. I read the unit in quick wash with some detergent in it in hopes that the leak would show itself dust it didnt, I am ordering a s 2 man to help get the dryer off the top of the washer so that we can do a proper diagnostics on the unit. Send water pump; ordrng 1 W11458345 (PUMP-WATER)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Holland, TX 76534
Tyler
Job Details: 05/01/2023
Arrived on site for dryer not tumbling. Upon arrival confirmed issue. Found cause of failure after disassembly of unit that rollers had siezed and gotten stuck. I made repair. Found unit working as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 05/01/2023
Arrived on site to test unit for normal not working. Test unit and found and console. Will order new console office to reschedule ; ordrng 1 W11622500 (Console)
We serviced a
MAYTAG WASHER
Model MVWB850WQ1
Near Georgetown, TX 78626
Paul
Job Details: 05/01/2023
Arrived onsite for a washer making loud noise in the spin cycle. I found the bearings bad. I installed the kit and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Austin, TX 78737
Kevin
Job Details: 05/01/2023
"Arrived on site and inspected washer and found Customer experiences water on the floor. Found old style tub Ring is Still present, Per service pointer new tub ring will solve the issue. Will order replacement; ordrng 1 W11590590 (Tub ring)"
We serviced a
KENMORE REFRIGERATOR
Model 253.4472311
Near Georgetown, TX 78633
Gerry C
Job Details: 05/01/2023
253.44723110 Arrived to instal previously diagnosed and ordered part. I removed and replaced the cold control and tested. The unit resumed all normal operations. No leaks observed during service. Warranty applied to service. used 1 5304492453 (Thermostat) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Marble Falls, TX 78654
Lou
Job Details: 05/01/2023
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit not cooling and when I opened the fresh foods door, the evap fan came on and I could hear the compressor kick on. I pulled the unit out and tested amp draw to the compressor and found it at 1.56amps. I found the evaporator with no frost pattern and when I would press the fresh foods door switch closed, the fans would turn off. I removed and replaced the UI control and retested and found the compressor continued to fail, but the unit fans would turn on when the door was closed. I am ordering the compressor, UV dye drier, access valve, evaporator, NITROGEN, R600 kit. Unit left unplugged for safety and no water leaks observed during service.; ordrng 1 W10507884 (Compressor kit) and 1 W11459354 (Evaporator) and 1 WPW10143759 (UV dye drier) and 1 Tj90sf8404 (Access valve) and 1 R600KIT (R600 KIT) and 1 NITROGEN (NITROGEN) and 1 CNOTE (2 HOUR JOB)"
We serviced a
KITCHENAID RANGE
Model KODE500ESS05
Near Georgetown, TX 78633
Gerry C
Job Details: 05/01/2023
"KODE500ESS05 Arrived to inspect code. I verified an instance of F9E0 stored in memory, but it had cleared itself prior to our arrival and the unit was fully functional. I tested within user mode and the unit operated both ovens as designed, simultaneously, which is the highest current that the unit can draw during use. The customer had experienced significant water leaks due to storm damage
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Blanco, TX 78606
Andrew
Job Details: 05/01/2023
Arrived on site to test unit for not cooling properly. Found compressor was not running on arrival. Evap and condenser motors working as designed. Also found FC door switch is broken. Replaced start device and compressor kicked on and pulling .9amps. Cleared condenser of excessive build up. Needing 3-prong FC door switch and silicone. ordrng 1 W11396033 (FC door switch) and 2 W10841140 (Silicone)s
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78749
Kevin
Job Details: 05/01/2023
"Arrived on site and inspected washer and found no issues, lid is latching properly and washer will complete a diagnostic cycle. Sent video to KB/service management.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Killeen, TX 76542
Tyler
Job Details: 05/01/2023
"Arrived on site for washer not completing cycles, or spinning cloths out all the way. Up I. Arrival I confirmed issue but found no errors in diagnostics. After extensive questioning about customer complaint I found the cause of failure to be within the ui and ACU. Ui is changing its display at complete random times as well as starting then saying cycle is over as soon as it starts. Documented findings with tech-line Leon sr#7736298446. Will need to order W11325569 console ui chrome shadow, ACU W11322901 and I rescheduled customer for 05/08/23 to complete repairs.; ordrng 1 W11325569 (Ui chromes shadow) and 1 W11322901 (Acu)"
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS01
Near Georgetown, TX 78633
David Z
Job Details: 05/01/2023
Arrived on site to follow up on oven that was not heating. Removed rear panel and tested the thermostat and found it open. Replaced thermostat and tested unit. Verified proper heating function.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Killeen, TX 76549
Tyler
Job Details: 05/01/2023
Arrived on site for washer not working. Upon arrival confirmed complaint and found tub leaning to the front right again and found front right suspension rods holder had cracked in half and tub dropped. Found no structural damage to tube or motor or undercarriage parts. Found otter cabinet damaged. Called techline and reported findings. Was instructed to replace suspension rods and outter cabinet due to structural damage of cabinet preventing a safe repair. Andrew sr#7736296059. Office to reschedule once availability of parts is known.; ordrng 1 W10478060 (Cabinet (white)) and 1 W10215098 (Cabinet brace) and 1 W11417173 (Rear panel) and 1 W11226768 (Suspension rods)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Cedar Creek, TX 78612
Joe Z
Job Details: 05/01/2023
"Arrived on site for will not shut off. Upon arrival test unit . Unit is tumbling but not heating, and timer is not advancing. Test polarity and is not correct. Getting 120 from L1-N and 120 from L2-N, but only getting 2 v from L1-L2. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Waco, TX 76705
Jonathan M
Job Details: 05/01/2023
"Arrived on site for a refrigerator that stopped cooling and has lights out in the refrigerator section. Inspected unit and work area. The customer advised that the unit had completely restored itself Thursday last week and has been running but the deli pantry user interface will not turn on. did confirm the customers complaint and attempted to remove the deli user interface. Found it completely soaked in water and all the terminals rusted. Found one wire, even separated from the connector at the door. Ordering the stainless deli drawer and will return with the rest of the parts. The office will need to contact the customer about a return date or due to an out of stock and PSP item.; ordrng 1 W10815669 (Stainless pantry door)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
Gerry C
Job Details: 05/01/2023
"KOCE500ESS20 Arrived to inspect temperature issue reported by inspector. I found and removed a 30 offset and started a 350?F manufacturer approved test, with an internal temperature of 240 (unit was used prior to arrival) and the unit claimed preheat at 380?. Cycling temperatures were 325, 375 on the dot and the unit averaged at 350. After discussing the issues with the customer, they had said that the unit was too hot prior to the service and they were having to set lower than recommended temperatures. Operational test good."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Georgetown, TX 78633
David Z
Job Details: 05/01/2023
"Arrived on site to diagnose dishwasher throwing F7E2 error. Ran diagnostic and found F7E2, F8E1 errors for fill valve and wash motor. I tested in diagnostic and immediately after fill the drain kicks in and throws F7E2 error. If you try to run ANY normal cycle the unit does not fill. Found 16.5 ohms between all terminals to motor. Fill Valve Electrical issues will stop the wash motor and cause errors, and unit does not fill and behave like a normal wash motor failure. Ordering fill valve / control to be replaced first, then wash motor if needed. Never heard fan come on either. Office to schedule when all parts in hand. ; ordrng 1 W11414073 (Vent) and 1 W11572097 (Control) and 1 W11434044 (Inlet Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXF01
Near Georgetown, TX 78633
Gerry C
Job Details: 05/01/2023
"WSF26C2EXF01 Arrived to inspect door closing issue and chassis leaning. I found the unit required chassis squaring and leveling and the door closer cams, left and right and upper and lower, were all worn away. I retrieved the cams fro our warehouse and returned to instal the parts. The unit resumed all normal operations and the doors closed as designed with the cams installed and the chassis setup corrected. No leaks observed during service.
We serviced a
JENN-AIR RANGE
Model JDRP648HM01
Near Horseshoe Bay, TX 78657
Lou
Job Details: 05/01/2023
"Arrived on site to inspect range ovens not heating. Upon further inspection, I tested both range ovens and neither were heating and I could not hear the relay click on either control. Pulled the unit out and tested voltage at the wall and got 250V. Tested voltage at the elements and got 0 volts. The UI was chiming when the unit was supposed to be turning on. I checked the control and all molex connectors were connected to the control. Customer advised the grill knob would not turn the grill on properly. I tested and found the knob not turning the grill on correctly and found the stem broken. I am ordering the grill knob, main ACU, expansion control, and UI. Office to schedule return service due to the availability of parts. Cooktop burners operating as designed and no gas leaks detected during service.; ordrng 1 W11328373 (Main control) and 1 W11317945 (Expansion control) and 1 W11492266 (User interface) and 1 W11328010 (Grill knob)"
We serviced a
LG REFRIGERATOR
Model LFX25975ST/03
Near Georgetown, TX 78633
David Z
Job Details: 05/01/2023
"Arrived on site to diagnose refrigerator throwing a 1r error. On closer inspection error looks like it may be a communication error to the keypad. Customer said they has new floors installed, and when unit was returned and plugged in they saw a spark / flash from the dispenser area. Only thing in the unit that works are the lights. Dispenser sounds shorted if you try and run it, unit not cooling either. Unit likely just shorted when it was plugged in and can not be repaired. Advised Ray of findings. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Cedar Park, TX 78613
Maurice R
Job Details: 05/01/2023
"Arrived onsite for MW button not working. The issue is the same as the first time, I called and speak to Justin and after Troubleshooting he said replace the UI again. I tried a different control board but did not fix the issues.Ordering a ui and the board for the ui. Called and talked to Justin at WP Tech line and he suggested to remove the ui again. Sr7736292904; ordrng 1 W10891907 (Ui control board) and 1 W11197501 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Georgetown, TX 78626
Paul
Job Details: 05/01/2023
Arrived onsite for a no cool refrigerator and the fan is not running. I found the cooling turned off on the user interface. The customer stated the icemaker had stopped working. I found the ice maker tray thermistor open. I checked the thermistor at the icemaker and found it good. Upon further inspection I found the thermistor harness broken right at the bottom of the door. The door would need to be replaced to correct this. The customer stated they would just use ice trays.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78701
Matthew
Job Details: 05/01/2023
"Arrived onsite for unit not cooling in either compartment. Upon arrival found no frost pattern on evaporator. Can hear refrigerant noises in lines. Compressor only slightly warm to the touch. Appears to have inefficient compressor. Ordering Sealed system repair. Ordering 2 hrs, compressor, nitrogen, dryer and access valve. Copper cap tube. Office to reschedule. Unit is second floor bank. ; ordrng 1 W11635510 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye dryer) and 1 Nitrogen (Nitrogen) and 1 R600 (R600) and 1 2hr (2 hr)"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Marble Falls, TX 78654
Lou
Job Details: 05/01/2023
"Arrived on site to inspects refrigerator no cool. Upon further inspection, I found the unit cooling but not reaching set temps. I found a large amount of frost on the FC evap cover. I checked the left FC door gasket at the bottom right corner at the middle mullion and found a gap in the gasket. Using a straight edge, I found the mullion is bowed at the bottom where the gasket is supposed to seal. I contacted techline and spoke to Ed and advised of the complaint and my findings. Ed provided a text message and I provided photos of my findings. Ed advised that the unit is non due to the mullion bowing at the bottom and provided SR#7736303215. I advised my customer of my conversation with tech support and advised the manufacturer would be in contact with the, within 3-5 business days with a resolution. No water leaks observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE507ESS20
Near Austin, TX 78759
Wesley
Job Details: 05/01/2023
Arrived onsite and found unit oiled not engage switches but install was perfect and door tension is good. operating with failed switch assembly. Ordering switches to repair. Advised customer on diagnostics.; ordrng 1 W11033422 (Switch harness)
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Marble Falls, TX 78654
Lou
Job Details: 05/01/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found no heat to the unit. I verified voltage at the wall (250V). Disassembled the unit and tested the element, cutoff, thermostat and fuse and found the element was defective. Removed the element and found the coils were broken. I removed and replaced the element and cleaned the lint from the unit (before after photos) and reassembled. Retested and unit is operating as designed. No lint observed at the end of service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78759
Wesley
Job Details: 05/01/2023
Arrived onsite for door closure issue and determined the fresh food evap frozen through causing the deli drawer to pop the left fridge door open. Customer will defrost unit in preparation for repair. Ordering evap fan harness and cover and main control and UI. Also ordering drip pan and silicone to seal drain. ; ordrng 1 W11033168 (Fan) and 1 W11211387 (Cover) and 1 W11457241 (Drain pan) and 1 W10843055 (Control) and 1 W11089931 (Ui) and 1 W10841140 (Silicone)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near New Braunfels, TX 78130
Andrey
Job Details: 05/01/2023
"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over, defrost heater is not engaging in diagnostics, defrosted top of evaporator and found heater is good, replaced evaporator motor harness and control, tested evaporator fan and heater are now engaging, advised customer to keep unit unplugged for 24- 48 hours, to allow unit to defrost properly, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Buda, TX 78610
Andrey
Job Details: 05/01/2023
"Arrived on site to test unit for replacement gasket not molded to place properly, heated gasket with heat gun, molded gasket to perfect state images provided, customer not happy that new gasket in more puffed up then the old, assured customer that gasket is not leaking hot air in to unit, demonstrated to customer that there is not light shining through, and it will that some time for right RC gasket to flatten like the left side, customer will wait and see, at this time job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Marcos, TX 78666
Andrey
Job Details: 05/01/2023
"Arrived on site to replace previously diagnosed UI, main control board, HV control, LED control, Deli UI, RC/ FC evaporator motor harness, drain pan, deli drawer harness, disassemble unit and found auger motor and damper ceased up do to rust and will also need to be replaced, replaced all parts listed,tested unit, all fans are engaging, evaporators developed good frost patterns, unit is now running as designed, no leaks detected job complete"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near San Marcos, TX 78666
Andrey
Job Details: 05/01/2023
"Arrived on site to test unit for cooling issues, tested unit found excessive amount of frost is FC and and return air vent completely frozen, inspected gaskets and found RC gasket has popped out creating warm air leak into RC creating this issue, inspected gasket and found it in good condition, added sealant behind gasket to secure it in place to prevent this from happening again, advised customer to unplug unit for 24-48 hours to allow unit to completely defrost, job complete"
We serviced a
KENMORE WASHER
Model 110.3163361
Near Manor, TX 78653
Matthew
Job Details: 05/01/2023
Arrive onsite for F5 error code. Upon arrival inspected unit. Found latch ticking and error on display. Replaced latch. Tested unit and unit is functioning properly. Job complete.
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Waco, TX 76712
Jonathan M
Job Details: 05/01/2023
Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. Did confirm the customers complaint and found the icemaker would not harvest even when attempting to adjust the icemaker. Replaced the icemaker and tested unit. Unit is working and operating us designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near McGregor, TX 76657
Jonathan M
Job Details: 05/01/2023
"Arrived on site for a dryer that will not advance. Inspected unit and worked area. The customer advised that she just bought this unit and it has not ever advanced cycles. Remove the top cover, accessing the timer and found one of the plugs leading to the timer switch disconnected. Connected the timer switch and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/01/2023
"Don site for a refrigerator. That is not cooling properly. Inspected unit and work area. Found ice buildup on the back wall. Indicating a defrost issue. Remove the evaporator cover and found frost up on the top. Found the evaporator fan not running. The customer advised that ever since theyve bought this unit, theyve had to Swap stuff in their freezer every 12 hours to get stuff to freeze or refreeze due to warm temperatures in the freezer and have had the refrigerator floating between 42?F and 56?F depending on the time. The customer advised that she has had so many issues within her RV that she just has now finally getting around to the refrigerator. checked Continuity through the defrost by metal and found it closed, indicating a good defrost by metal. Check resistance from the harness to the heater and found it registering 46 ohms of resistance. I replaced the evaporator motor and tested unit. Unit begin to call and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Johnson City, TX 78636
Andrew
Job Details: 05/01/2023
Arrived on site and replaced previously diagnosed evap and compressor. Vacuumed system and held pressures for 20mins. Charged to specs and allowed entire evap to develop frost. Unit is currently working as designed and no signs of refrigerant leaks. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Blanco, TX 78606
Andrew
Job Details: 05/01/2023
Arrived on site to test unit for not cooling. Found compressor kicking in and out. Evap and condenser motor working as designed. Replaced run cap and start device. Compressor kicked on and pulling .9amps. Advised customer to monitor and if issue persists recommend compressor replacement. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Killeen, TX 76542
Tyler
Job Details: 04/28/2023
Arrived on site for refrigerator intermittently making ice. Upon arrival confirmed issue and found ice had frozen together in bucket to airflow restriction in fc. Found ice maker also stalling during harvest and replaced it. Tested and found. No leaks and unit working as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW3
Near Round Rock, TX 78665
David Z
Job Details: 04/28/2023
"Arrived on site to diagnose dryer that is not drying clothes, with some water on the floor. I examined the unit and found it is heating, but it's not venting at all. Air is blowing out of the lint duct when running, indicating clogged vents. I disconnected the vent hose and confirmed proper ventilation with hose disconnected. Advised customer to have vents cleaned to resolve. Unit working as designed. Repair completed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78728
David Z
Job Details: 04/28/2023
"Arrived on sits to diagnose dryer that is not fully drying. Examined and ran unit. Found unit heating and cycling properly. I verified good venting present. Advised customer to try different cycle settings, and to try the timed dry setting for a more accurate dry over the auto sending cycles. I replaced the timer in the event it was shutting off early. Unit working as designed woth no other mechanical failures present. Repair completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Georgetown, TX 78628
Lou
Job Details: 04/28/2023
"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing no error codes. I removed the toeplate and drip pan and found water in the pan. I removed the switch assembly from the pan and continued with testing. While testing and monitoring the spill tubes, I found the left front leg not lowered to the floor and the unit was rocking and tilting forward. When I pulled the unit forward, some water came out of the left spill tube. I lowered the left leg and leveled the unit and retested and unit is operating as designed. I was unable to get the switch pad completely dry so I removed and replaced the switch assembly. Resembled the unit and all Id operating as designed. No water leaks observed at the end of testing, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Andice, TX 78628
Lou
Job Details: 04/28/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly making groaning noises during wash, I removed and replaced the assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78748
Kevin
Job Details: 04/28/2023
"Arrived on site and found strike is broken and rotor bolt has worked itself off and is on the floor. After replacing strike and reinstalling rotor washer will now complete a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9979SKZ0
Near Austin, TX 78738
Scott
Job Details: 04/28/2023
"Arrived on site ,replaced sump and motor . Ran diagnostics test wash . Unit passed . No water leaks detected at this time . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near The Hills, TX 78738
Scott
Job Details: 04/28/2023
"Arrived on site . Replaced wash plates and cap. Ran diagnostics, all checked normal . Ran load with couple towels and some gym wear the ran drain and spin cycle . Showed customer while in spin . No noises detected at this time. Job complete ."
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Austin, TX 78748
Kevin
Job Details: 04/28/2023
"arrived on site and replaced wash motor and dishwasher is now running properly, discussed rinse aid usage, correct detergent usage, running hot water at sink before starting dishwasher and drying expectations. Dishwasher is now operating properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78703
Matthew
Job Details: 04/28/2023
Arrived onsite for customer complaint that veggies (greens) are getting soggy in the crisper drawers. Temperatures are in line. Called tech line for assistance. Tech Recommended keeping temperature at recommended and moving drawer controls all the way to vegetables setting. Provided SR#7736287689. Customer mentioned that greens condensate so mush that Water pools/condensates in the drawer. Customer not happy with recommendations. Gave customer Whirlpool customer service Contact info.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near San Marcos, TX 78666
Luis
Job Details: 04/28/2023
Arrived on site found damaged left side fresh food door replaced defective door
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Austin, TX 78737
Kevin
Job Details: 04/28/2023
"Arrived on site and replaced heating element diagnosed on previous visit, after replacing dryer is heating properly, took 1 picture. Job complete"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Lockhart, TX 78644
Andrey
Job Details: 04/28/2023
"Arrived on site to test unit for not heating, customer stated that it takes 3-4 cycles to dry clothes, preformed vent test and it failed, unit is heating , advised customer to contact apartment management and have the restriction cleared, advise customer not to run unit until this issue is resolved, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/28/2023
Arrived on site for Handel on door loose. On inspection the handle on the right side of the door had come loose. Pulled the door off and unassembled the door to gain access to the bolt. Tighten the bolt up and reinstalled the door. The unit is operating as designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JBS42E22L00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/28/2023
Arrived onsite for refrigerator leaking. On inspection found a small ice ball on the shelf below the icemaker. Called and talked to Austin and we came up with the icemaker is causing the ice ball from ether from over filling the tray or the tray is leaning to one side. On further inspection found the ice maker was leaning to the left. Installed new icemaker and called for water. I saw no leaking from the icemaker after the call for water. Informed the customer that if the ice ball comes back to give us a call. Next is to replace the fill tube. Sr7736287703
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US6HB00
Near Lorena, TX 76655
Jonathan M
Job Details: 04/28/2023
"Arrived on site for a cooktop that wont turn on the warming zone elements. Inspected unit and work area. Attempted to test the warming zone element and found the unit come on and work as designed. The customer advised they werent sure if it was supposed to get up to a higher temperature, but I did inform them that this element is not meant to reheat but just to keep warm. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Temple, TX 76502
Jonathan M
Job Details: 04/28/2023
Rodon site for a washing machine that has a broken strike. Inspected unit and work area. Confirmed the customer complaint and replace the strike. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Austin, TX 78744
Matthew
Job Details: 04/28/2023
Arrived onsite to replace damaged tub. Replaced tub and pads. Replaced parts and tested. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Maurice R
Job Details: 04/28/2023
"Arrived to install previously diagnosed parts. Installed the dispenser into the unit, tested the unit in diagnostics mode and it dispensed rinse aid durable the diagnosis mode. No water leaks detected during service."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near West Lake Hills, TX 78746
Joe Z
Job Details: 04/28/2023
Arrived on site to install previously ordered parts. Replaced igniter WPW10324262 and test unit. Unit is operating as designed . No leaks present at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78731
Joe Z
Job Details: 04/28/2023
Arrived on site to install previously ordered parts. Replaced control WPW10200659 and control WP2318054. Test unit and is now operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Killeen, TX 76549
Tyler
Job Details: 04/28/2023
"Arrived on site for dryer not stopping. Upon arriving I confirmed complaint then verified unit had a stable power supply. Found after disassembly of console, that timer motor harness wasnt locked in place allowing timer to rotate knob automatically. Corrected harness issue and tested unit. Found dryer timer operating as designed without failure and reported findings to safety team Sr#7736265769. Call complete"
We serviced a
KITCHENAID VENTHOOD
Model KXD4636YSS6
Near Austin, TX 78732
Paul
Job Details: 04/28/2023
Arrived onsite for a down draft vent hood that the vent motor stopped working but the unit does raise and lower. I found the blue neutral wire in the molex connector down at the motor had backed out of the connector because it was never locked in place. I snapped the wire in the connector and the fan is working as designed. Call complete.
We serviced a
KITCHENAID RANGE
Model KFGG500EWH0
Near Austin, TX 78750
Paul
Job Details: 04/28/2023
Arrived onsite for an oven that is running about 25 degrees cold. I tested the oven at 350 degrees and found it averaging 320 degrees. I put a 30 degree offset in the control and tested it. The oven is averaging 348 degrees and is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Round Rock, TX 78681
Lou
Job Details: 04/28/2023
"Arrived on site to inspect refrigerator door gasket torn. Upon further inspection, I found the right RC door gasket badly torn. I removed and replaced the gasket and using my heat gun, I shaped it before installing. Once installed, I checked for any gaps/air leaks and found none. Recommend leaving the right door closed for a few hours to allow the gasket to mold the chassis. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78754
Kimo
Job Details: 04/28/2023
Arrived onsite for a DW that is not running. Upon inspection I found that the unit is not running. I replace the sump&motor and tested the unit and found that unit operated as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near San Marcos, TX 78666
Luis
Job Details: 04/28/2023
"Arrived on site for freezing in fresh food and frost in freezer. Found large gap between gasket and cabinet on right side removed freezer door found gears misaligned to slides,adjusted gears reinstalled freezer door,checked door operation good good seal to cabinet. Removed damper cover,closed damper and unplugged harness found cold air migrating around damper housing,replaced damper control and sealer to gaps checked damper area with damper closed no air migrating out around housing,reassembled unit."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Austin, TX 78754
Kimo
Job Details: 04/28/2023
Arrived onsite to install previously diagnosed part. Upon arrival i installed the new console and tested unit and found unit operating as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Austin, TX 78737
Scott
Job Details: 04/28/2023
"Arrived on site ,replaced icemaker . Powered unit off . Ran harvest and fill test . No new errors . No water leaks detected at this time. Job complete"
We serviced a
SAMSUNG WASHER
Model we402nv/a3
Near Austin, TX 78737
Scott
Job Details: 04/28/2023
Arrived on site as KB helper . Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Round Rock, TX 78665
Gerry C
Job Details: 04/28/2023
"WFG505M0BS3 Arrived to inspect constant ignition. I found the unit was operating when I plugged it in and it had been unplugged for several days. The switches had gotten wet or incorrectly timed and after a few days of drying out, the issue resolved on its own. I inspected the contacts and found no permanent damage. Operational test good, no gas leaks detected during service."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Braunfels, TX 78130
Andrew
Job Details: 04/28/2023
"Arrived on site and replaced previously diagnosed gearcase, slider, clutch, rotor, stator and suspension. Calibrated unit and ran diagnostics with no issues. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near New Braunfels, TX 78130
Andrew
Job Details: 04/28/2023
"Arrived on site to test unit for no power. Unit was unplugged on arrival. Plugged unit in and completed diagnostics with no issues. Found error f2e2(HMI disconnected) checked connections and all were secured properly. Replaced UI as a precautionary, unit working as designed. Advised to download app and connect to WiFi. No leaks detected. Job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Canyon Lake, TX 78132
Andrew
Job Details: 04/28/2023
Arrived on site to test unit for noise when draining and not sensing proper water levels in reservoir. Replaced external pump and recirculating pump. Unit working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Canyon Lake, TX 78132
Andrew
Job Details: 04/28/2023
"Arrived on site to test unit for randomly stopping when dispensing crushed ice. Replaced auger motor, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near New Braunfels, TX 78130
Andrew
Job Details: 04/28/2023
Arrived on site to test unit for condensation on outer left wall of cabinet. Reported findings with Techline and was advised to have customer contact trade team. Provided customer phone number and SR. Job complete. SR#7736283117
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Georgetown, TX 78633
Gerry C
Job Details: 04/28/2023
"KUID508ESS1 Arrived to instal previously diagnosed and ordered part. I removed and replaced the bin sensor and tested. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Round Rock, TX 78665
Gerry C
Job Details: 04/28/2023
"WMH31017HS09 Arrived to inspect noise during use. The microwave would make a loud vibration, intermittently during use. I found the filter had been damaged at some point and was rattling against the lower panel during operation. Operational test of other operations of the unit were as expected."
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Georgetown, TX 78628
Lou
Job Details: 04/28/2023
"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised the unit will make a loud screeching noise. Tested the unit with a load of towels and after approximately 3-5 mins I heard a quick screeching noise and it stopped I removed and replaced the dryer repair kit-4 rollers, tension pulley roller and belt and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Waco, TX 76708
Jonathan M
Job Details: 04/28/2023
"Arrived on site for a washer that is not agitating. Inspected unit and work area. The customer advised that the unit has not been working for the past two weeks and will not complete cycles. Ran it through diagnostics and ran the unit through an auto test. Found that when the unit was trying to agitate, it would spend the whole basket. Check underneath the washer and found the slider broken. As I was replacing the slider, found rust on the gearcase and attempted to wipe it clean. Reassembled the unit and tested it. Found that the slider was still having a hard time shifting on the gear case. I advise the customer that the gear case would need to be replaced as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Pflugerville, TX 78660
David Z
Job Details: 04/28/2023
"Arrived on site to diagnose refrigerator that is not cooling on RC side. Examined unit and found evaporator frozen over due to not defrosting. Found the brown wire for the defrost heater was unplugged from the connector. Resecured and ran heater in diagnostic mode. Verified unit working as designed. completed."
We serviced a
WHIRLPOOL WASHER
Model WFW8640BW2
Near Austin, TX 78757
David Z
Job Details: 04/28/2023
"Arrived on site to follow up on washer that was throwing suds codes and F3E1 for pressure system. I tested the unit and found it slow to unlock the door, and filling to minimum water levels. Previous technician noted that the drain pump was also hesitant to run after changing pressure Switch. I recommended to customer that we replace the main control. There were no suds present in the washer at all during the cycles, and gets the affresh cleaning regularly. Customer approved of control replacment. Replaced control and tested. Repair completed, no leaks found."
We serviced a
JENN-AIR ICE MACHINE
Model JIM158XYRS2
Near Austin, TX 78759
David Z
Job Details: 04/28/2023
"Arrived on site to install new external drain pump to resolve unit not draining. Drained with shop vac and replaced ext drain pump. Tested and verified unit is now draining as designed.Repair completed, confirmed no leaks."
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Austin, TX 78744
Kevin
Job Details: 04/28/2023
"Arrived on site and replaced heating element diagnosed by previous technician. Bake cycle is now working properly, took one picture.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Buda, TX 78610
Kevin
Job Details: 04/28/2023
"Arrived on site and found washer is in a dog kennel, explained that this unit is not meant for a commercial setting. Gearcase is leaking oil and would need a complete rebuild, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt106tfdw02
Near Austin, TX 78705
Matthew
Job Details: 04/28/2023
Arrived onsite and confirmed locked compressor. Tapped into system and found no refrigerant in system. Used nitrogen to check for possible leaks. Ran nitrogen and heard hissing from evaporator compartment. Exposed evaporator and found nitrogen blowing out black sludge from system. Took pics and called tech line. Spoke to Austin -SR#7736288995.
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near Austin, TX 78703
Matthew
Job Details: 04/28/2023
"Arrived onsite for washer not spinning clothes out at the end off the cycle. Ran diagnostics and found no stored error codes. Tan auto test and all passed. Ran normal load with 5 towels and unit skipped spin cycle. Ran drain and spin and again skipped the spin. Unit would just come to a stall when should be spinning. Spoke to SW. due to intermittency and unit functioning in test mode but not normal load recommendations are for Pressure sensor and control, 2 man needed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78702
Matthew
Job Details: 04/28/2023
Arrived onsite for dryer vent coming off. Upon arrival inspected unit. Vent hose was in rough shape but was also in excess of 6 feet. Trimmed hose to fit and adjusted. Reconnected and tested. Unit is now ventilating properly. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Briarcliff, TX 78669
Scott
Job Details: 04/28/2023
Arrived on site for washer making noise . Found oil leaking badly from case Job complete. No water leaks detected